Emirates Reviews

They refused even to help, except to give me an incorrect UK telephone number. I had to ring my travel agent in the UK to get the correct number for the helpdesk. I spoke to Emirates UK, at great expense in the airport. Thet said that they may be able to do something but I had to call back in three days. Which I do not understand. Surely it is just a simple case of checking notes and changing a date

I have spoken to Emirates UK by email, and explained that I can't call them as I am now in Burma - I can't afford $6 a minute. I also can't afford $150 to change the flight as I am a volunteer, and also that my contract stipulates that I am allowed a free date changed . They have repeatedly told me that I the rules are simple, all changes are 75 pounds (UK), so I am left with $20 of international phones calls on my credit card bill -for nothing- and an impossible to pay fine to change my flight date. I know it does not sound like much, but my budget is less than $10 a day

I feel robbed, and disgusted by their (in)actions I recommend anyone wanting to go abroad to do this kind of work avoid Emirates like the plague. I could stay in South East Asia for almost a month doing volunteer work where it is needed if I didn't have to pay this ridiculous charge.

I have been traveling 30 years but never had such a bad experience. The sad thing is all the pictures taken along with my son, who visited after 14 years, with elderly grandparents, families and relatives are completely lost now. I feel really miserable. I would be really grateful if someone could at least retrieve my pictures which is more important to me than the camera.

I am a Skywards frequent flyer member and have travelled on a number of airlines and also on a number of Emirates flights and the flight EK303 from Shanghai to Dubai on 16th Nov 2007, was indeed my most traumatic experience

Let me recap the whole flight experience

Take off from Shanghai around 11 pm with a minor delay

Dinner was served : the bread was cold and stale, the food was tasteless and there was no wine to accompany the food. When I did ask for a white wine to go with my seafood meal I was rudely told that it was coming. However by the time it did come I was done with the food (whatever that was palatable).

Clearance of the dinner plate : It was well into the wee hours of the morning before the dinner plates were cleared. When I did ask to take away the tray so that I could get some sleep, I was rudely told that they would be back but was quite some time

The flight entertainment was good, the only positive thing on the flight!

Breakfast was also quite tasteless and once again there was a delay in clearing the trays

I asked for a customer satisfaction form and made my feelings known about the service received, not knowing the worse was still to come

ETD Dubai was approx 0500 and we seemed to be arriving about 45 minutes earlier which we were happy about, however due to the fog the flight was diverted to Abu Dhabi

After landing in Abu Dhabi we were asked to disembark the flight while Emirates coordinated return to Dubai, and that was the last we heard from Emirates staff for the next 7 hours.

While we waited at Abu Dhabi terminal like cattle, we had no information, no food, no drink (unless at personal expense). All other stranded passengers of other airlines were taken care of!

The airport authorities could tell us nothing. No Emirates staff to assist and advice whether we would fly back or road transport was being arranged (an hour away from Dubai by road).

After the 7 hour delay in the terminal we were asked to board the flight, which was still quite filthy after the previous 8 hour flight.

What was most surprising was that the crew were changed. Emirates took care of their crew by sending them home to Dubai but their paying passengers were left hanging like lost baggage with no knowledge of where and when they would be attended to. This was most appalling. Considering that a flight crews responsibility is to take their passengers safely from port of embarkation to port of disembarkation this treatment was quite appalling

Some passengers decided to walk out of the airport and the new crew had no idea of how to locate these crew and this resulted in another few hours delay

After taking off and landing in Dubai the airport bus which transported passengers from the plane to the terminal did not communicate any information that the first stop was for transit passengers only and that there would be second stop outside immigration for all pax disembarking in Dubai. Everyone got off at the first stop!

Baggage took so long to come out and even the information board stopped displaying EK303 which resulted in panic that our bags were lost

Finally walked out of Dubai airport 12 hours after original ETA

Overall an absolutely horrible journey and well below the expectations I had of Emirates, which few years ago was considered to be the best airline in the world. Having flown with EK before I absolutely believed it but after this experience I am furious with the airline and its concern for its passengers.

The best and most effective form of advertising is known to be word of mouth and after this poor management on EK303

Added a new perspective to the Emirates tag line Keep Discovering!

After my complaint, two weeks later I received a response from the Customer Service, surprised about my taste in food and claiming that the incident was beyond their control...was taken aback by their response by which they tried to wash their hands of any responsibility, and as a so called goodwill gesture offering me air miles....whatever makes them think I would want to travel with them again!

it is.

When I complained again and ask her. How could you do that to us? Would
you like somebody do it to you and your family? I want to sit with my
family?
She responded seems like you are problem and trouble maker. let me
take your luggage off the planeI got more upset and i said, i work at
one of the JFK airport hotel. i am manager, Don't tell me that i am a

problem or trouble maker.

we flown to Dubai via Germany with out a basking for my son.
this happened again in the Germany.when i asked for the seat with
baskin,no help there either.
it was very uncomfortable to have my son sleep on our lap for almost
14hours.
when we arrived in Dubai for connecting flight to Tehran, i asked them
again for a basking no luck there either in front of our eyes the
flight
attendant clime over our seats to give a basket to the passenger in
front of us, when i asked her why we can't have one for my son. with an

apologies she shut the door to our faces.

when we got to Tehran Airport,I found out our luggage was missing.
when i request for inquiry, they told me to come back tomorrow morning
to see if your luggage is here or not.
our next flight will be here 2.45am Sunday morning but call us at 7
am..
we had purchased tickets to travel to holy city of Mashhad to see my
ailing uncle.Unfortunately we had to cancel our trip because we had
nothing to wear.then we bought some clothes and dippers for my son.

we had to pay a penalty for cancellation.

After 3days in Tehran we received 5of our suitcases. they were damaged.
when i asked for somebody to look at my luggage from airline, they told
me to come back in the morning.I had to travel between Tehran to the
airport which it was almost 40kilometers each way and pay for a taxi.
we wasted time in Tehran and end up paid for the room which we did not
want to stay.
after long frustration, i spoke to a gentleman who is a representative
for your air line at Tehran airport..
He assured me that he will find my luggage or he will make a Case and
will offer me $200.00 US dollars for me to drop my troubles to drop my
complaint in these matters.
he asked me to go ahead with my travel in Iran and give him a call in

the morning.

we did that almost every single day.
i came back to Tehran to follow up on this matters and i went to the
Emirates office and i spoke to a lady who she said she is in charge of
lost luggage.
she asked me what was in side the suit case? i replied i have no idea.
the only thing i remember is a video camera, one bijan perfume and one
men's boot.
she insisted that i write these three items only and i refused to do
so.when i asked her to be honest, if she was in my position can she
remember what was in that suit case?her answer was no.
before i met this lady,somebody from Emirates office at air port called
me for a fax # to send a claim forms and i gave them a fax # .
in my disbelief the fax arrived 2days before my return to U.S.A.

i had that fax with me when i met that lady in Emirates office.

i chose Emirates because they are one of the best airline in the world.
with my experience,you have made my vacation a disaster the worst
experience ever.
still i did not receive a word from Emirates regarding my luggage.
i am writing to you with respect and i want my compensation for the
inconveniences,loos of time,money and valuable gifts.

i was so embarrassed to face my family empty handed.

We unfortunately traveled without my India visa from USA to India, via Dubai. I was not informed on boarding either plane that a visa was needed, how ever I am to understand this is my responsibility. I visited the customer affairs office in Dubai upon our rejection from India and prompt return to Dubai to explain the situation, to see if we could purchase new tickets and change our final return date.

Emma Quai was the Emirates staff member who addressed this situation. Within a brief conversation I was attacked by her accusing me of being I quote Typical of the English and their Imperialistic ignorance following an explanation that we no longer have global dominance. I was called directly ignorant without reason and very unfairly as I never mentioned England or any form of Imperialism, I live in America. After asking her why she is attacking me without any relevance of conversation or situation? she stood up panicked after realizing her actions, walked out without an apology.

I walked next door with my girlfriend and changed our return date from 29TH December to 8th january. We were told the ticket has been requested, please call us on 2nd Jan or visit Emirates Ticketing to confirm our seats, the ticket change is in the system, we were issued a reference number.

I call 9am Monday providing the supplied reference number, my girlfriends ticket was confirmed however strangely they had no record of both myself or my ticket change? I was informed that it is company policy if you do not turn up for a flight you lose your ticket, there is nothing Emirates will do, and they have no record of my ticket change? I changed both my girlfriends and my ticket together, Additionally paid for these tickets, how does my ticket vanish?

On the 4th I arrive into Emirates office in Bombay India to discuss where my ticket has gone? They inform me I never called on the January 2nd and therefore lost my ticket?

I inform them when I called they did not know who I was and the reference number was not valid, thus the frustration is apparent. Now they know about the ticket change we made?

I contact Arrow Travel whom I purchased the tickets from originally for both myself and my girlfriend, they call Emirates NY (USA) Emirates confirm with Arrow travel our ticket is in the system, it is confirmed on the 8th as originally requested, I am given another reference number to confirm this. When I enter Emirates office again they inform me this reference number is not in the system and again I have no flight.

I contact Arrow travel again, Emirates confirm my ticket is indeed there and confirmed.

Next day I go to Emirates, again they tell me I do not exist, it is now the day of the flight. They offer no help, only to put me on standby but expressed that I am certainly not a priority and it is a busy flight.

I fly to Dubai on a new tickets from Cathay Pacific as I lose hope with Emirates.. We arrive on the 8th for the flight to NY. My girlfriend is offered her seat, AGAIN I do not exist in the system refused entry on the flight.

We are forced to cancel my girlfriends ticket, 2 days later we find a seat on Emirates airlines to finally return home to NY.

Emirates prides themselves on customer service and are keen to improve their service, I was very satisfied on my journey onboard the service was exceptional, it is extremely unfortunate that once on the ground the service was cruel for lack of a better word.

The experience consumed every day of my vacation, and entirely ruined it, and added great expense. Both my girlfriend and I are extremely upset and surprised at how we were treated, I have never experienced such horrible treatment before.

hotel and flight costs of $6000 and a nervous breakdown, and absolute entire ruined holiday.