Emirates Reviews

We quickly told the lady in charge there what was missing and we were told that there was no way they could do anything there as the flight was getting late, so she will inform the Delhi office about he incident. On reaching Delhi, we lodged the complaint with Emirates’ ground staff. Copy of the complaint is attached herewith. I am very concerned and disappointed that these types of tampering and theft occur at Emirates. Please let me know what happened to my complaint as I am in India till August 24 only and will be leaving for Johannesburg in August 25th.

I am concerned that this incident happened to me on August 7th and today is the 13th. And the message I got from Emirates so far is that they are doing the investigation. I have nothing to do with this investigation. The investigation that Emirates is doing is for them, but I have lost my goods (that even Emirates have acknowledged). What about that?

On arriving at Lagos with more than 2 hours of delay, I found that my baggage has not arrived and it was about 9:30 - 10:00 at night. Clearly, it’s the fault of Emirates. At the airport, there was no Emirate staff available to listen and none of the airport staff were willing to talk. I was in complete fix. One airport staff showed some courage and noted my baggage tag number and my phone number on the pretext that he will call and inform me once the baggage has arrived. I left with nothing somehow managed to check in hotel, I had no spare clothes.

The next day, I had to buy new clothes and business suite for my meeting, which I can’t cancel. I sent mail to Emirates to which I got a reply that we will investigate. I tried calling the Emirates office in Mumbai and Dubai for which I spent more than 10,000 Naira but to no avail. Their customer service officers wanted the complaint reference number but I did not understand from where I will give the complaint number when there was no one to take the complaint. I spent 2 nights in a hotel. The next evening, I went to the airport to see if my luggage is there and after much struggle, I managed to see my luggage and finally got the same.

I spent 2 days in a hotel, costing more than 100k Naira for rent and food. I spent another 80k naira for new clothes and suites. The cost of my phone bill was around 10k to Emirates' service centers in Dubai and Mumbai, plus compensation for mental harassment and disturbance. I need all the cost recovered from Emirates. I don’t understand, so why should I incur cost for someone else's service failure?

As a Skyward member, I called the service line from which I obtained the Beijing number. After I called the Beijing baggage stores, they now tell me that the same day I traveled with my 9 bags with these reference ** via Dubai to Lagos. Then later I called Dubai baggage stores at 97142032233 and the answer was the same. The same flight EK781 that I came back with it carries my 9 bags. I am so pleased to whoever it might be who called in and order the management of Emirate office in Nigeria-Lagos Airport because the ground staff (naming NAHCO) that is handling off and load luggage in flight are not good at all. They steal and are not supervised very well, especially the team that worked on the 31st night flight because my baggage landed in Lagos according to what the Beijing and Dubai stores said. Meanwhile, my 2 baggage are still missing.

I traveled via Emirates, though it is more costly than other airlines, and I was expecting better customer service. The ship model cost RS35,000 (Mauritius), and we spent another RS10,000 for its transportation to Emirates ( I still hold all the vouchers). Emirates lost my model ship, and the staff did not exert effort to trace it. My entire family and I were harassed, abused, and threatened. Today, we tried calling them up again, and the calls just kept on escalating. I am not trying to file for damages, or the harassment we went through. I just need my ship model back. Can anyone help me trace my baggage?

I specifically chose these flights and paid extra for this route because of: the times of arrival (failed by Emirates), the short transfer time at Dubai (failed by Emirates), there being only one stop (failed by Emirates), and the fact that the routes used the Airbuses (failed by Emirates).

We arrived at Heathrow and were informed that there was a delay to the flight of about an hour (which later turned out to be more like 4 hours) and were told that we would not make the connecting flight and had therefore been moved from the 0230 to the 0930 flight from Dubai to Melbourne. We were assured that, due to this delay, we would be offered hotel accommodation at Dubai as well as free refreshments. In total, this resulted in a delay of around 12 hours.

Once we arrived at Dubai, we were told that we should speak to the ground staff who were expecting us and would help us out and look after us; however, on departing the aircraft, it was clear that Emirates staff were not willing to help us, nor did they have any idea what was going on and they certainly were not expecting us. Because of this, we were forced to spend around 7 hours wandering around Dubai airport with no money (we didn't expect to need any for a planned 2-hour stop), no food and no water. This was also the middle of the night, and the promise of a hotel room never materialized. When I spoke to an Emirates staff member, I was told we could have food at the restaurant but not until 6 am. I asked for a glass of water but was refused! At this point, I was quite dehydrated after a 7-hour flight, and I was then forced to wait another 4 hours for the restaurant to open before I could get a drink.

When we finally departed Dubai for Melbourne, we did so on a 737, not the planned Airbus. As I said, I specifically booked a flight on an Airbus due to the extra space and the ability to fly from DXB to MEL non-stop. To add insult to this, we were told we had to stop off in Singapore further delaying our journey. We were told that we would be stopping for a maximum of 1 hour to refuel and that we should stay on the plane at Singapore. However, when we landed at Singapore we were told by the cabin crew that this plane was terminating at Singapore and we needed to get off. We then had to wait at Singapore for 2 hours before getting back on the same plane for another cramped flight to Melbourne.

This was my ist Time experience with Air line. Do [they] have this kind of attitude and service for custmers? without manners ,without customerservice ,i need all my questions to be answerd and the action against the person responsible ,who made my travell missrable ,uncomfortabe with my infant and childerns.

MENTAL STRESS, fear and threating attitude SCARED ABOUT TRAVELLING THOURGH EMIRATES.

I have made such a strong allegation to [their] establishment and [they] think by sending an apology latter will take care of everything, Instead you should be worried and wanted to know more of the incident to rectify the problem that [they] are Ignoring or so called Systematically blind about it.

Perhaps [they] should have read my complain form with little more attention, I have clearly mention that I have faced smellier attitude ON THE WAY TO INDIA and find no difference in attitude on the way back. If cabin crew thing that they are batter then some black or brown skin then [they] need to revise you so called Emirates Policy, or if your South East Asian rotes of cabin crew thinks that South East Asian passenger are not worthy of same service then there European counterpart then they along side of Emirates Airline should come out open and admit it or stop your south east asian rotes service or perhaps [they're] in wrong business.

I was and still am amazed that [they] could not find it out the same problem which we have witness four time in a very short period of time and by the way that as many time I have travel with Emirates " from KARACHI to DUBAI then DUBAI to MUMBAI and return. [They] claimed that Emirates Airline does not discriminate, So what [they] called discrimination when launch full of passenger waiting to be abort and emirates airliner crew come to called First Class passenger first and Simply Ignore all women and children and elderly passengers and why we pakistani "seven of us" escorted to different custom line then other passengers. " keep in mind we had connecting flight and we ware not stepping out from dubai airport and One guy ware present all the time to have a watch on us and I have been told that I am not allowed not even go downstare in duty free for shopping .

I am sorry if that is not discrimination then I would like [them] to send me interpatation of discrimination. and please don't send me those apology letters any more. I would rather taken into the confident of [their] course of action and compensation for such a painful experience with THE EMIRATES AIRLINE. I have felt second class citizen or less then human. the way I have treated with emirates airline crew as well as there customer affair office.

Mental agony Physical pain due to hunger Monetry loss due to loss of baggage Monetry loss due to travel to airline office multiple times Monetry loss due to multiple calls to airline customer care without any result

On July 5th I called Emirates to confirm receipt and was told the money order had not been received then asked USPS for a proof of delivery to be sent to my e-mail box. This was done same day (July 5th).With this information, I called Emirates again and told them that USPS has confirmed delivery, an agent informed me that even if they had received it my travel details could not yet have been updated since this was the 4th of July weekend, but that it would be done on Monday 7th July.

On Monday I called again, I called 3 times before I could get someone to commit to call me back the next day with information as to what happened to the money order. 8th of July, Emirates informed me that they had received the payment and would send my e ticket via e-mail same day. 9th of July morning, nothing had been sent, I called twice and promises were made that I would get the ticket in my box. I told the agent I would be leaving home for the airport by 2pm and so would need the ticket mailed before then, she promised to get it sent in 15 misuse also informed me that my flight from Washington to New York which was on Delta airlines had been confirmed and that my daughter would not be getting an e-ticket for this part of the flight because infants fly do not get seats on domestic flights and so are not issued tickets. The time then was 11am. By 2.20pm nothing had been sent.

I went to Dulles airport with only a print out of my reservation details. At the Delta counter, I was informed that my name was not on the schedule, I called Emirates airlines and was given a ticket no which I relayed to the Delta staff at the counter. At the point of giving me a boarding pass, the Delta staff informed me that no mention had been made of my infant daughter on their flight and so she could not go on board with me. They said I would need a paper ticket for her because this was an international flight. I called Emirates and they were insistent that as an infant, my daughter did not require a ticket. Needless to say that I missed that flight and could not get another for that day.

Emirates then booked another flight for Monday 14th on which I would have to get to Dulles airport latest 4am to catch the flight going to JFK through Delta for 6.30am.I had to immediately buy a ticket for my daughter for the same flight. On Sunday 13th July, I called Emirates office to ensure that my flight was confirmed and was then told that the complimentary hotel earlier booked for me had been cancelled as I would now be spending longer than 24hrs in transit so I would have book another hotel for myself and also I would have to collect my luggage at Dubai. My flight to Dubai from JFK leaves at 11.20am on the 14th July 2008 and arrives Dubai 8.05a.m.on the 15th I then leave Dubai for Lagos at 9.15a.m on the 16th July. This change in booking is through no fault of mine.

I spent over 1 hour on the phone to Emirates at the aiport in Dulles on the 9th wasting time,money and effort only to be told this. By missng that flight,I missed my son's valecdictory service in Lagos Emirates cost me an extra 96 dollars in ticket fees to Delta for my daughter because of their negligence. I had to spend 4 extra days unplanned for in the USA due to the missed flight. I'm also now expected to pay for my stay in Dubai.

Three hours of layover left me carrying the 3 carry-on pieces and holding the infant. The Emirates person at the counter in Dubai for filght Dubai-Karachi, intentionally without informing me changed my seats from front (where a bissonnette can be placed), which were already confirmed at the counter in Karachi, to elsewhere where no bissonnette can be placed. On-board I got furious of this and all your so called representatives had to say was ...oh we can't do anything!

I am thinking of filing a discrimination lawsuit. Everyone I meet from today on..will be hearing my experiences flying with Emirates.

I feel saddened that the company have treated me like this under the circumstances, I feel they have been unsympathetic and are using every tool they can not to transfer the miles. I have been unable to use my free flight because of this dispute which has been going on since Sept 07 in total 8 months and some of my miles expire July 08 so they now will not be able to be redeemed as I was wanting to redeem both of the free flights to take my children away this is now impossible.

My husband and I spent thousands of pounds travelling business class to accumulate these miles it is really wrong and I want to highlight what they are doing. I really dont wish to have anything else to do with Emirates they have been the most obstructive people I have come across since the death of my husband, I am so annoyed at their attitude that I have said I dont want anything else to do with them and to close my account along with my childrens accounts, I feel quite strong about this dispute because now being a single parent I was wanting to take my children away with the two free flights I had and now that is not possible because of them being so obstructive.

When we come to leave the Philippines my wife was refused to board as she did not have her old passport with her, but she did have a copy and her visa, income tax papers, copy of her old passport, bank statements, council tax, house bills, wage slips, p60, they abandoned her in the airport at 2am, I had to leave her because I had no visa to stay in the Philippines. The immigration & Embassy did not have a problem with her, they said she could go back to the UK, they told her to demand Emirates to take her back to the UK, she came home one week later costing 300 extra.

she was a lone female in Manila no family or friends she was left to defend for herself to find a place to stay at 2am with no help. They left her on her own did not get a taxi for her or get a hotel, she was very frightened. She had to get protection from a security guard, Emirates staff not helpful, very rude and thought it was fun to do this to her.

I contacted Emirates a 2 weeks later when she was home to complain, they had taken over one month too reply then to be told they do not take any responsibility for leaving her in the Philippines or for scolding her leg when they dropped a hot meal on her lap in the aircraft, all we asked is for them to say sorry and pay us out of pocket expenses. my wife had not seen her family for 8 years and this was ruined by them and cost us extra 1000, all I asked them for was to say sorry and pay out of pocket expenses but we got nothing.

WHAT HAPPENED: I firstly was sat in the wrong seat. i was sitting on the edge where attendents where using there trollly to smack my head i was lucky enough to still have one by the end of my flight. I asked politly several times for them to see if im sleeping to pat me on the shoulder to lean in, so that didnt shove my head in with the trolly. by the time the smacked my head several times i was hammered i asked the attendent for water as i was getting dizzy, she asked me to wait how can you treat someone like this.

I didnt recieve my water. i actually had to get up and force myself to walk to the toliet and drink some tap water. i ended up asking the attendent for my water she said OH IM SORRY I FORGOT. I am not pleased with emirates and i want something done about there poor service me and my family didnt deserve this. the damage was i was treated medically and was told my doctor that was the reason i couldnt sleep as i was at fright every time i sleep i would wake up suddenly. i also suffered from emirates and my holiday ended up a disaster.

They refused even to help, except to give me an incorrect UK telephone number. I had to ring my travel agent in the UK to get the correct number for the helpdesk. I spoke to Emirates UK, at great expense in the airport. Thet said that they may be able to do something but I had to call back in three days. Which I do not understand. Surely it is just a simple case of checking notes and changing a date

I have spoken to Emirates UK by email, and explained that I can't call them as I am now in Burma - I can't afford $6 a minute. I also can't afford $150 to change the flight as I am a volunteer, and also that my contract stipulates that I am allowed a free date changed . They have repeatedly told me that I the rules are simple, all changes are 75 pounds (UK), so I am left with $20 of international phones calls on my credit card bill -for nothing- and an impossible to pay fine to change my flight date. I know it does not sound like much, but my budget is less than $10 a day

I feel robbed, and disgusted by their (in)actions I recommend anyone wanting to go abroad to do this kind of work avoid Emirates like the plague. I could stay in South East Asia for almost a month doing volunteer work where it is needed if I didn't have to pay this ridiculous charge.

I have been traveling 30 years but never had such a bad experience. The sad thing is all the pictures taken along with my son, who visited after 14 years, with elderly grandparents, families and relatives are completely lost now. I feel really miserable. I would be really grateful if someone could at least retrieve my pictures which is more important to me than the camera.

I am a Skywards frequent flyer member and have travelled on a number of airlines and also on a number of Emirates flights and the flight EK303 from Shanghai to Dubai on 16th Nov 2007, was indeed my most traumatic experience

Let me recap the whole flight experience

Take off from Shanghai around 11 pm with a minor delay

Dinner was served : the bread was cold and stale, the food was tasteless and there was no wine to accompany the food. When I did ask for a white wine to go with my seafood meal I was rudely told that it was coming. However by the time it did come I was done with the food (whatever that was palatable).

Clearance of the dinner plate : It was well into the wee hours of the morning before the dinner plates were cleared. When I did ask to take away the tray so that I could get some sleep, I was rudely told that they would be back but was quite some time

The flight entertainment was good, the only positive thing on the flight!

Breakfast was also quite tasteless and once again there was a delay in clearing the trays

I asked for a customer satisfaction form and made my feelings known about the service received, not knowing the worse was still to come

ETD Dubai was approx 0500 and we seemed to be arriving about 45 minutes earlier which we were happy about, however due to the fog the flight was diverted to Abu Dhabi

After landing in Abu Dhabi we were asked to disembark the flight while Emirates coordinated return to Dubai, and that was the last we heard from Emirates staff for the next 7 hours.

While we waited at Abu Dhabi terminal like cattle, we had no information, no food, no drink (unless at personal expense). All other stranded passengers of other airlines were taken care of!

The airport authorities could tell us nothing. No Emirates staff to assist and advice whether we would fly back or road transport was being arranged (an hour away from Dubai by road).

After the 7 hour delay in the terminal we were asked to board the flight, which was still quite filthy after the previous 8 hour flight.

What was most surprising was that the crew were changed. Emirates took care of their crew by sending them home to Dubai but their paying passengers were left hanging like lost baggage with no knowledge of where and when they would be attended to. This was most appalling. Considering that a flight crews responsibility is to take their passengers safely from port of embarkation to port of disembarkation this treatment was quite appalling

Some passengers decided to walk out of the airport and the new crew had no idea of how to locate these crew and this resulted in another few hours delay

After taking off and landing in Dubai the airport bus which transported passengers from the plane to the terminal did not communicate any information that the first stop was for transit passengers only and that there would be second stop outside immigration for all pax disembarking in Dubai. Everyone got off at the first stop!

Baggage took so long to come out and even the information board stopped displaying EK303 which resulted in panic that our bags were lost

Finally walked out of Dubai airport 12 hours after original ETA

Overall an absolutely horrible journey and well below the expectations I had of Emirates, which few years ago was considered to be the best airline in the world. Having flown with EK before I absolutely believed it but after this experience I am furious with the airline and its concern for its passengers.

The best and most effective form of advertising is known to be word of mouth and after this poor management on EK303

Added a new perspective to the Emirates tag line Keep Discovering!

After my complaint, two weeks later I received a response from the Customer Service, surprised about my taste in food and claiming that the incident was beyond their control...was taken aback by their response by which they tried to wash their hands of any responsibility, and as a so called goodwill gesture offering me air miles....whatever makes them think I would want to travel with them again!

it is.

When I complained again and ask her. How could you do that to us? Would
you like somebody do it to you and your family? I want to sit with my
family?
She responded seems like you are problem and trouble maker. let me
take your luggage off the planeI got more upset and i said, i work at
one of the JFK airport hotel. i am manager, Don't tell me that i am a

problem or trouble maker.

we flown to Dubai via Germany with out a basking for my son.
this happened again in the Germany.when i asked for the seat with
baskin,no help there either.
it was very uncomfortable to have my son sleep on our lap for almost
14hours.
when we arrived in Dubai for connecting flight to Tehran, i asked them
again for a basking no luck there either in front of our eyes the
flight
attendant clime over our seats to give a basket to the passenger in
front of us, when i asked her why we can't have one for my son. with an

apologies she shut the door to our faces.

when we got to Tehran Airport,I found out our luggage was missing.
when i request for inquiry, they told me to come back tomorrow morning
to see if your luggage is here or not.
our next flight will be here 2.45am Sunday morning but call us at 7
am..
we had purchased tickets to travel to holy city of Mashhad to see my
ailing uncle.Unfortunately we had to cancel our trip because we had
nothing to wear.then we bought some clothes and dippers for my son.

we had to pay a penalty for cancellation.

After 3days in Tehran we received 5of our suitcases. they were damaged.
when i asked for somebody to look at my luggage from airline, they told
me to come back in the morning.I had to travel between Tehran to the
airport which it was almost 40kilometers each way and pay for a taxi.
we wasted time in Tehran and end up paid for the room which we did not
want to stay.
after long frustration, i spoke to a gentleman who is a representative
for your air line at Tehran airport..
He assured me that he will find my luggage or he will make a Case and
will offer me $200.00 US dollars for me to drop my troubles to drop my
complaint in these matters.
he asked me to go ahead with my travel in Iran and give him a call in

the morning.

we did that almost every single day.
i came back to Tehran to follow up on this matters and i went to the
Emirates office and i spoke to a lady who she said she is in charge of
lost luggage.
she asked me what was in side the suit case? i replied i have no idea.
the only thing i remember is a video camera, one bijan perfume and one
men's boot.
she insisted that i write these three items only and i refused to do
so.when i asked her to be honest, if she was in my position can she
remember what was in that suit case?her answer was no.
before i met this lady,somebody from Emirates office at air port called
me for a fax # to send a claim forms and i gave them a fax # .
in my disbelief the fax arrived 2days before my return to U.S.A.

i had that fax with me when i met that lady in Emirates office.

i chose Emirates because they are one of the best airline in the world.
with my experience,you have made my vacation a disaster the worst
experience ever.
still i did not receive a word from Emirates regarding my luggage.
i am writing to you with respect and i want my compensation for the
inconveniences,loos of time,money and valuable gifts.

i was so embarrassed to face my family empty handed.

We unfortunately traveled without my India visa from USA to India, via Dubai. I was not informed on boarding either plane that a visa was needed, how ever I am to understand this is my responsibility. I visited the customer affairs office in Dubai upon our rejection from India and prompt return to Dubai to explain the situation, to see if we could purchase new tickets and change our final return date.

Emma Quai was the Emirates staff member who addressed this situation. Within a brief conversation I was attacked by her accusing me of being I quote Typical of the English and their Imperialistic ignorance following an explanation that we no longer have global dominance. I was called directly ignorant without reason and very unfairly as I never mentioned England or any form of Imperialism, I live in America. After asking her why she is attacking me without any relevance of conversation or situation? she stood up panicked after realizing her actions, walked out without an apology.

I walked next door with my girlfriend and changed our return date from 29TH December to 8th january. We were told the ticket has been requested, please call us on 2nd Jan or visit Emirates Ticketing to confirm our seats, the ticket change is in the system, we were issued a reference number.

I call 9am Monday providing the supplied reference number, my girlfriends ticket was confirmed however strangely they had no record of both myself or my ticket change? I was informed that it is company policy if you do not turn up for a flight you lose your ticket, there is nothing Emirates will do, and they have no record of my ticket change? I changed both my girlfriends and my ticket together, Additionally paid for these tickets, how does my ticket vanish?

On the 4th I arrive into Emirates office in Bombay India to discuss where my ticket has gone? They inform me I never called on the January 2nd and therefore lost my ticket?

I inform them when I called they did not know who I was and the reference number was not valid, thus the frustration is apparent. Now they know about the ticket change we made?

I contact Arrow Travel whom I purchased the tickets from originally for both myself and my girlfriend, they call Emirates NY (USA) Emirates confirm with Arrow travel our ticket is in the system, it is confirmed on the 8th as originally requested, I am given another reference number to confirm this. When I enter Emirates office again they inform me this reference number is not in the system and again I have no flight.

I contact Arrow travel again, Emirates confirm my ticket is indeed there and confirmed.

Next day I go to Emirates, again they tell me I do not exist, it is now the day of the flight. They offer no help, only to put me on standby but expressed that I am certainly not a priority and it is a busy flight.

I fly to Dubai on a new tickets from Cathay Pacific as I lose hope with Emirates.. We arrive on the 8th for the flight to NY. My girlfriend is offered her seat, AGAIN I do not exist in the system refused entry on the flight.

We are forced to cancel my girlfriends ticket, 2 days later we find a seat on Emirates airlines to finally return home to NY.

Emirates prides themselves on customer service and are keen to improve their service, I was very satisfied on my journey onboard the service was exceptional, it is extremely unfortunate that once on the ground the service was cruel for lack of a better word.

The experience consumed every day of my vacation, and entirely ruined it, and added great expense. Both my girlfriend and I are extremely upset and surprised at how we were treated, I have never experienced such horrible treatment before.

hotel and flight costs of $6000 and a nervous breakdown, and absolute entire ruined holiday.