Emirates Reviews

Trouble started when I attempted to go through airport security with my carry-on luggage. I was told by airport security I could not take the ice skates with me on a plane. I explained that the Emirates counter staff member assured me that it will be allowed. Security was adamant. I requested to drop the ice-skates downstairs to my husband but was told to wait for an Emirates Representative to assist. I collected my carry-on bag, called my husband to wait to give him the ice-skates.

Time felt like it was passing quickly especially since my flight was leaving soon. About 20 minutes later, an Emirates supervisor arrived, finally. My flight was closing their gate in 30 minutes at this point and I was getting nervous about missing my flight. The Emirates supervisor took my boarding pass from me and escorted me back to the terminal. I requested he wait for me while I drop the ice-skates downstairs to my husband so that the supervisor could assist me with airport security again and get to my flight on time, given I had to wait for him for a long time in airport security. He said, OK. I quickly went downstairs to the public area to drop the ice skates to my husband. I returned and the supervisor was nowhere to be seen. I was faced with extra long queues at airport security which took another 20 mins to pass through.

I approached the Emirates flight gate only to be told that the gate is closed and my plane was already departing. There was three Emirates staff at the gate counter including the supervisor who originally escorted me from security, the counter staff who wrongfully advised me the ice-skates could be taken on the flight with my carry-on luggage and one other. The supervisor and another staff member came toward me and said, "Your flight left 10 minutes ago and your luggage was taken off the plane." The supervisor was unbelievably rude to me as he said this. I was completely shocked. The counter staff who wrongfully advised me then joined us. It was then the supervisor asked him if it was him that wrongfully advised me about the ice-skates on the plane, he was silent for about a minute. He then said, "Yes, I did." The supervisor then said, "Anyway, it's your fault!" as he pointed at me?!

The supervisor then took my boarding pass and was told to take this up with the Emirates Duty Manager. I was given a phone number to contact and they left without any further help. It was now 12:10 am, 20th February at the International airport. I was told I could not retrieve my luggage until I see the Emirates manager who wasn't returning to the airport until 9 am?? I said, "what do I do now and without my luggage?" The supervisor said, "It's not my problem. You have to see the manager."

I went to the waiting area, attempted to call the Manager and after many attempts over the past hour, there was no answer. I again, sort help with Emirates ground staff back at the check-in area/customer service but all I received was rude and unhelpful answers. With no public bus/train transport available at that time and no help from staff, I had to stay at the airport until the manager was to arrive at 9 am the next morning!!! I am a 56-year-old woman, traveling alone that normally requires airline staff assistance on long-haul flights. I started to panic.

My daughter (living in Sydney) was due to give birth to her second child and was the main reason for traveling to Sydney. I called my daughter approx. 1:30 am (8.30 am Sydney AU time) to relay the sequence of events. My daughter and her husband called Emirates in Sydney after learning of my experience and the dismal service I had received in Moscow. My daughter managed to secure another flight but ended up paying an additional AU$400.00 to exchange my ticket for a flight departing at 11:55 pm on 20th February. It took about 2 hours to resolve the change of tickets.

The Emirates Sydney staff could not believe what had happened to me from Emirates staff in Moscow and said they would need to investigate further. There was no help from Emirates staff in Moscow nor did they want to help, dismissing me to see the manager when he arrives at 9 am! Given my husband was working, and there was limited public transportation available I ended up having no choice but to stay in the airport public waiting area until the manager arrived. I was so distressed that I hardly slept.

At 9 am I returned to the Emirates check-in area and requested to see the manager to retrieve my luggage. The Emirates counter staff were different than the staff from the night before. I explained the situation again, and couldn't believe this staff member was just as rude as those the night before. It felt like Emirates Customer Service was completely non-existent in Moscow compared to other cities I have experienced. The staff member said in such a sour tone, "Go to level 3 to retrieve your luggage and wait for manager." I took the lift to Level 3 and waited for the manager. I was calling him for an hour but did not arrive.

In an unexpected turn of events, a cleaner passed by who overheard my attempts to calling the manager. She said, "Don't wait for Manager, go see the Director" pointing to the Director of Emirates office on Level 3. "Go see him and tell him about what happened to you," she said. I went to his office and managed to see the Director. I then explained my situation. I was interrupted as my daughter was calling me at the same time. After briefly speaking to my daughter I then passed the phone to the Director to continue my discussion with the Director. My daughter is a seasoned traveler and frequent flyer of several international airlines and was well-informed from Emirates Australia of its ground staff procedures.

The Director was helpful and empathised with us but also, he wasn't surprised about my experiences with the ground staff I referred to. He said, "I'm aware of the staff you talk about and I will report your matter, investigate and recommend compensation to you." The Director had arranged for an Emirates staff member to help collect my luggage from Airport storage area but I was charged $70 because of the Emirates supervisor placing there the night before instead of giving to me. He also suggested that I stay at an airport hotel until her flight just to get some rest but it was at my own expense. I decided to contact my husband at that point to come collect me and we went home. My husband had to take a day off work to help with transport and collect luggage. I returned at 9:30 pm that night and departed at 11:55 pm without issues.

Given the sequence of events and the generally poor customer experience received by Emirates Staff with the exception of the Emirates Director, I sort full compensation of all fares including the additional $400 to change my ticket to the next available flight, punitive damages for the undue stress related to having to stay in a public waiting area in the middle of night and for the lack of Duty of Care toward a Emirates passenger and customer.

So, I was downgraded twice (at different days and on different flights). I asked EMIRATES the refund of the difference of fares (half one of the difference of ticket prices between FIRST and BIZ as half of the journey had been downgraded). Ticket differences (FIRST/BIZ with A/I fare basis code letters) was 2,000 € (for the whole journey). So I asked EMIRATES a refund of 1,000 € (about 950 $).

EMIRATES denied it and made a refund of only 500 € (about 425 $). EMIRATES explained they gave also loyalty skywards for the inconvenience. I did not wanted any loyalty skywards but the correct refund. Thanks god. I had kept some screen copies of the date (2014 October 2) of my bookings (where I checked prices in FIRST and BUSINESS).

The affair lasts two years! I had to send the case in French court. Finally, on 2016 December 16, the French court in PARIS (Juridiction de Proximite of PARIS 8) said that EMIRATES was guilty and had to refund the actual difference of fares (total of 1 000 € as I asked). EMIRATES, too, was condemned (by the court) to pay for part of my expenses to rule the case in court.

While studying on this file I discovered how EMIRATES tried not to refund a fair difference when downgrading (to its passengers and customers) and how EMIRATES seems to have shocking aircraft swap when EMIRATES has in mind that there is too few FIRST CLASS passengers scheduled (booked) on the involved flights. I shall be glad answer by mail to everyone who would like to have the full details and explanation.

They waited for so long and to be told they had to pay extra for their new flight which left at 22:00. In the first place I bought my family's tickets due to it being expensive and they expected my family to pay extra money and on top have such a long wait. Where do they expect my family to get money from? I asked to pay over the phone in which they declined, the staff was totally arrogant and disgraceful with no mercy for their travelers. If that was the case my family would have bought their own tickets if they could have afforded it.

My old grandmother had to wait in the airport for 8 hours before she could board her flight, she is not able to walk hence I got a wheelchair assist and she highly ill. Your staff at Emirates did not even organize the wheelchair assist so she had to walk in Dubai along with a six-hour stopover.On top they had to pay extra irrespective of a long stopover. The food on board Emirates to Dubai was horrendous, who serves ice cold croissant for breakfast?

I am totally dismayed that the staff at Emirates Johannesburg are rude arrogant and unhelpful towards your paying clients, they don't even assist, they won't even go the extra mile to get clarification for people trying to get onto flights which was booked for them rather they leave them wandering for information and trying to speak with your staff who don't even want to give them feedback. My family had to keep asking your staff for any feedback and they won't even come by to give them the slightest information.

If I wanted my family to have this inconvenience then I would not have chosen the no 1 airline emirates or as what you guys think because if your company gave excellent service my family would not have spent over 24 hours at airports waiting for their planes or the slightest answer. The service given at OR Tambo is pathetic that they don't take heed to international guest especially the old guest who needs assistance rather they keep them waiting for long hours, staff are not doing. I am looking for answers to my query and my family be treated with respect!

My next flight was from Dubai to Karachi, which ended up being much frustrating than I could have imagined. I had checked in and was at the airport travelling along with my mom. She got sick and had to use the washroom in front of the boarding gate. The time of the gate's closing was 9:10 and we were at the washroom at 9:00. There were no announcements being made or no final calls. We were at the gate just at 9:10 and the supervisor in charge of the flight stood up in arrogance raising her voice saying "you are late. Take the next flight," walked off and shut the door. I was shocked by the attitude and reaction of the staff at the airport. No one was willing to listen or speak. They threw off our baggage off the plane and one of my bags was damaged.

I moved to the transfer desk where they asked me to pay a no-show penalty of $600 for my ticket and $200 for my mom's ticket. I requested if they could waive off or reduce the amount after explaining the situation but no one seemed cooperative to even listen or suggest a solution. They insisted to pay the amount and call and make reservations for the next flight. Even the supervisor at the desk said that she was given no authority and could do anything even if she wanted to help. The staff seemed frustrated and were rude. It took me two hours to book the next flight after paying the penalty.

On my next flight from Karachi back to Dubai at 5:30. After the plane landed we had to get off the stairs and take a bus to the terminal which was a 25-minute ride with no seating arrangement and crowded buses. I managed to reach my gate just an hour before my next flight to Toronto after taking the bus and metro from the plane. Another unexpected surprise from Emirates was that the power went off on the plane just before take off. It took off 2 hours later. After we landed in Toronto since our flight was delayed we had a problem taxiing the plane and had to wait for another hour. This delay at the airline's end and no compensation for the passengers? I would also like to highlight that the cabin crew were rude.

I always choose Emirates over airlines due to their exceptional service but this time around it was the opposite. I would like to request a reimbursement for the no-show penalty as I was already at the airport and had checked in with the baggage and just a few minutes hardly 5 minutes, away from the boarding gate. I would also request Emirates to look into customer service matters as all staff seemed frustrated and agitated. I see Emirates as my best Airline and would like it to remain as one of the best and would look forward to hear from you soon addressing my concerns.

I showed up at the airport at 2 pm. When I showed up I was told that gates are closed. I tried to explain to the man that I checked in online. I just need to drop my bags and get my boarding pass. But he didn't want to hear what I had to say and sent me to the Emirates offices upstairs. When I got there only had one person working and a lot of passengers. It took at least 45 minutes to attend to one person. At 3 pm we could hear Emirates calling passengers and on the screens the boarding gates was just opening. In fact the flight didn't leave on time. Someone else came in the office to help out at around 4 pm. I was seen to and I was put on a flight for the 13 January 2017 but I had to pay a fee for not showing up and to be booked on the flight altogether I paid just over 261.

I don't understand why I was charged for not showing up when all of this was down at the airport where I was and I checked in online. I showed up on time. I should have been put on that flight. I missed work. I was meant to go back to work on the 11 January 2017. However I called your customers services team to speak to them about what had happen and the response I got was so bad. She said to me "yesterday we left 50 people. Today it's only 40 people. It's not that bad". I was shocked by her response because I work for customer relations and that's not how I was trained to speak to our customers, wrong or right. I really love Emirates so do my children. But I think something should be done about the service during busy season.

All went well until we came to the next check-in at Dubai. Here, we were asked to give away 1 hand luggage as 17 kilo (2 suitcase & 1 handbag) was no go for 2 passengers together. We argued and explained our whole situation longer than an hour, sadly with no understanding from the counter personnels who would not allow us to fly until and unless we gave away one of our cabin suitcase with a payment of €348. This experience was too harsh and unfair, to pay such a high amount though we had no extra weight at all. With bleeding heart and tears in our eyes, we paid the amount in order not to miss our flight due to an appointment we had in Munich on the same day. Is there any chance you could look onto this issue if mine? I would be grateful to you if in any way you could investigate on this and if I have a justice. Thanking you in advance for your time.

When I was sat on the flight, I put all my belongings away as I was instructed. So I sat up and decided to watch the passenger TV that is attached to my seat as all passengers were watching their TV screen so I thought it was fine. I had my Bose quiet comfort headphones on to reduce the Aeroplane noise. While I was watching the TV, I saw that Katarina was saying something which I couldn't hear because of the headphones I had on and the sound of the flight; I then proceeded to take my headphones off to hear her better. While I was doing this, Katarina aggressively got up, grabbed the Monitor and abusively yanked and pulled it away from me and flicked it into the sideway of the seat. For a second I was completely confused and shocked by her actions that were uncalled for! I was very embarrassed and insulted, as I did not deserve that behavior or aggression from her.

I wasn't explained to that the TV on the seat couldn't be watched. I only understood that I could not have anything on my lap. I was not told that the TV could not be watched. Katarinas attitude and abuse on this flight was extremely unpleasant. Katarina went ahead to accuse me that I refused to fold away the TV; when I questioned her why she attacked me, she accused me and lied that I refused to put away the TV. The person sitting next to me jumped into my defense to say that I didn't refuse to fold the TV away.

This experience has put a bad taste in mouth. The attitude of your flight attendants are very appalling. (In addition to this, I also had some obnoxious flight attendants on my connection flight from Dubai to London. Flight attendants were only interested in their fellow colleagues and didn't bother helping customers. These flight attendants loudly chatted amongst their peers acting as though the customers did not exist.) I understand that I didn't book a first class ticket to deserve a first class service, but I chose to spend my money on an Emirates flight ticket instead of other competitor who were very well flying the same way, the same price even cheaper!

I chose Emirates because I thought I was going to receive an amazing service and I was very insulted by this experience. During this flight, I was so hurt that I didn't watch the TV for the entire 8 hours of my flight to Dubai. If this is the way your flight attendants are going to treat passengers, your company shouldn't be allowed to operate commercial flights because the services isn't fit or safe and lacks comfort for people. Frankly I would not recommend your flight to anyone. This is an experience that my partner and I pray to forget.

I enjoyed flying until I flew Emirates Airlines. Unfortunately your top service that you so freely market to the mass is unfortunately either a scam, a false advertisement or it's only exclusively for first class passengers. I ask that I be compensated for my entire trip; Katarina is asked to personally apologize and punished. This behavior shouldn't be tolerated and I fear that she will carry on and do this to future customers.

For just 2.5 hrs journey from Boston to DTW I was stranded for 30 hrs. :( This was situation of almost 25-30! Passengers and they did not have seats in other flight nor they arranged any other flight for this group. When I contacted customer service they told me I cannot get reimbursement if I were to book alternate flight on my own for earlier schedule. I would recommend *DO NOT* to fly with Emirates & specifically from Boston as similar experience was shared with me by couple of other friends but I didn't have many options with dates, routes, etc..

At the Boarding Gates we were told the following stories: "Golebapelo ** would not be allowed to go to London because she was in London in September 2016, therefore the officer said she has no valid reason to go to London." I and my daughter were told we cannot go since it is the first time that we are going to London. We were told to produce Bank Statements, Invitation Letter to London, Proof of Accommodation in London, Copy of the Passport for the person we are visiting and Traveling Insurance Certificate.

According to United Kingdom requirements; as Botswana we need no Visa to UK. We only need Bank Statements, Invitation Letter from the person you are visiting and prove of Accommodation in UK which we all had and presented at the time. This did not satisfy the officer as he further wanted the traveling insurance. We were then told to wait for our luggage as they removed it from the flight.

We then proceeded to Ticket Sale office where we asked to see the manager. We narrated our story to her standing in front of the office as she could not offer us any seat or talk to us in her office. She appeared to be very busy and less interested in our problem. She quickly called the supervisor and they talked amongst themselves after which she disappeared leaving us still standing where she left us. We later asked one of the officers where this lady is as we were still waiting for her response. We were told she says she cannot help us.

We went to South African Airline office and they told us their flight had already left for London. We checked on online and book the flight for the following day Flight Number SA 236. We gave them the same documents and they allowed us to go. We arrived in London Heathrow at 07:20 hours on the 10th December 2016. We had no problem with the Immigration and we are still in London. We are therefore demanding compensation for the THREE TICKECTS including accommodation expenses for that night which R3, 380.70.

Some employee came and told the rest of the luggage is at another baggage claim area. We ran there to collect our other baggage. The officials made arrangements to give vouchers at 8:30 pm to all saying that the flight was booked the next day. We went home tired and frustrated after a ordeal of 12 hours at the airport. We went back to airport on December 7th and after a wait of two hours they said the flight was canceled. This is unbelievable. All the passengers were again stranded and they said that contact the 1-800 number for refunds. This is the worst ever customer care from an airlines I ever saw. I will never travel again and suggest all to be careful in going with Emirates.

At the transit airport there are absolutely no options. I approached the manager and he was too rude. If this guy wants to enforce any rules they should do it across all the airports. This kind of rules at transit airport puts someone into big difficult situation. More than money I paid to check in the bag, I am frustrated that they do not have any concept of customer service at the airport and manager was too rude.

We initially saw this on their website but when we asked a rep at the gate they told us not to pay attention to the website because it's always wrong. But NO we left over two hours late. Nobody knows what is going on and everyone was extremely rude when asked anything! Anyway, we get to the gate in Dubai for our connecting flight to Seattle an hour early (because that flight was running late too!) The extremely rude gatekeeper said we were bumped because they didn't think we would have made the flight! What!?! This was AFTER we were told to come to this gate for our flight by another Emirates Representative. So we go to their "connections" counter and a Supervisor there asked us why were we there when the Seattle flight hadn't even left yet.

We told him what "rude gatekeeper" said and he told us she was wrong and told us to go back to the gate and get on our flight. So, that is what we did so now we're heading back to the gate AGAIN. Now frustrated and sweaty from running back and forth and again she wave her hand and told us we couldn't get on the plane and a supervisor cannot tell us if we can get on a flight or not. This time I finally addressed her rude and short demeanor and reminded her that even though we are foreigners we paid good money and should be at least treated better than being shooed away by a wave of her hand! It was ONLY then that she looked us in the eye and was slightly kinder. We went back to the connections desk to find out the next flight out wasn't until 3:00 AM next morning.

DO NOT use this airline unless you have a lot of extra time to kill. I spoke with a woman who said she has to use them for her work travels and they are always like this! Why be so arrogant? You work for an airline, you are not saving lives and isn't customer service all you have to offer that distinguishes you from your competitors? It's was a horrible experience and having to go back and forth through Dubai's airport was equally frustrating. Either everyone in this country that I was excited about is angry or they just think they are better than everyone else because it seems like they all hate their jobs or just the human race!?

We landed and waited for the wheelchair to arrive. Saw a steward pushing one up to business class side and asked was that was for my father and got a sharp answer 'no'. We waited and waited no chair arrived so I had to struggle with my father down the long walk to get to customs. The problem is my dad a few years back had a double hip replacement and could not walk a long distance. As we approached the first escalator my dad was near tears in agony of the hard pressure on his hips and back. Lucky I found a wheelchair against the wall so grabbed it and wheeled him down to customs. We got through it, took us an hour or just under to get to that point so I complained to customs and we had to wait at the security desk for another. Our security was very concerned about our dilemma and informed us that he had contacted Emirates and they had to bring a wheelchair up to get us out of airport. With this we waited again.

Finally they arrived and the same steward that I asked at leaving the plane was bringing a wheelchair. The thing is I had a swollen foot from an injury from the night before our flight and here I am helping my father with my injury. Does not feel good with the service we received. I had been informed by my friends and family that Emirates flights are the best as this was the second time I have ever flown in 30 years. The reason it has taken me so long to make a complaint is my family and friends moved me out of the old address and into my new address while I was traveling in Australia and I have only found my itinerary/e-ticket with information of flights. I have this form but don't know how to send. Can you forward your address and will send you the copy as I'm not computer savvy. My Passport is under my maiden name would love to hear back from you as I am of senior age as well.

On the above statement I wanted to comment that it should have been implemented beforehand. If it is not yet done then it's solely the concern of Emirates. Here I want to mention that why a passenger should suffer for it? Emirates baggage policies should be unique at each and every airport. Why is such harassment taking place in a mid way? What would have happened if a passenger would not have enough money to pay for the extra baggage in a foreign country? Do you expect that the person should not board the flight in that case? The person has to be stopped in the base location itself so that they can handover the extra luggage to their relatives in his/her base location. Why such policies in the mid way?

I have been made to pay extra dollars which I could have completely avoided if your team Emirates would have enforced the baggage policies in Kolkata Airport itself. Can you compensate me for the loss of money which happened solely because your policies vary from airport to airport. Why the passenger should suffer for the mistakes made by Emirates?

Another thing is do not reply back if you are thinking to cover it up or trick me for the 5th time. That's what they do. They all trick you just to fly then they don't give a ** about you and trick you just to live them alone. Also the blanket and the food is also yuck. They are just good for the 1st class. All the rest are junks. If you complain they'll listen you if you are rich otherwise you have no place in emirates.

I wanted to talk to the Supervisor. The supervisor showed up, PATTY by name. She was even worse, as a matter of fact the worst customer service I ever received from an Airliner staff and that too at a supervisory/managerial level. Long story short, I had to check in my laptop bag along with my laptop. But I cannot forget the bigotry and racism PATTY displayed. She was like the 'Lady Donald Trump' of the Toronto Pearson. She was so racist that she was sadistically enjoying the misery and inconvenience she created for me and people of my colour. I deeply abhor such behaviour. I hope Emirates would take care of such racist.

Again, at the Dubai airport on the same journey on Oct 23, 2016 (Flight EK582), the ground stuff compelled me to book my only carry on, because I bought some showpiece in Dubai Duty Free and put it inside by carry on, thus increasing the weight from 6.2 to 9.5. They wouldn't listen to any logic whatsoever. I told them I had important documents inside the carry on and even I offered to pay for my 2.5 kg excess weight. But they did not listen to anything. 4 staff gathered around me and started almost bullying me. I told them that I'm entitled to get 1 carry on. But they rightly said that it should be within 7 kg. I showed them that I've bought some stuff from Duty Free and that I was allowed from Toronto to carry this. But one of the staff arrogantly said, "This is not Toronto, this is Dubai".

Anyway, they were stubborn, arrogant and stupid. So you can imagine what customer service I (or anyone) did receive. My whole journey was a mess for these unprofessional staff of Emirates, PATTY was the worst and the 4 other at Dubai are close second! I will never never ever fly Emirates. In contrast, my experience with Etihad, Qatar, and Turkish Airlines were way superior. I can see that Emirates is GOING DOWN for sure, just a matter of time.

Particularly those two bags came in the very end after a long wait at the luggage collection in Mumbai. At home when we opened them, we figured out the real massacre. The bags were both full of alcohol smell and all the important documents and books and clothes were soaked in alcohol. As I have mentioned earlier, our bags were empty with some official documents and books kept in them with no trace of alcohols. But now everything is soaked in alcohol and all the documents are stained and turned into waste materials along with discolored files and folders and most importantly our books with stains of alcohol spoiling them for life. The big question is Where did this alcohol came from? I hope the readers can decipher the real reason that why the bags were taken from us and were also emptied before handing it over to them.

I don't know if anything can be done regarding this. But my main motto for writing the review is that the passengers should definitely lock their handbags to tackle a situation like this. Also one should challenge the ground staff about the legal dimensions that is mentioned by the air carrier to carry cabin bags and ask them to allow the hand bags. I share this cause I want to create awareness about this extremely unethical behavior by Emirates.

Anyway, I get back and I have to deal with finding this lost luggage. When I went to an Emirates rep he had no idea what I was talking about. No claim was filed or entered into the system. So I repeat all of the same information that I had told Emirates 2 weeks earlier when I first "filed the claim". The guy has no idea where it is and said I should go home and they would call me when they find it. I had already lost my trust of Emirates and I knew that if I did not find the luggage that day, I would never see it again. So I went to baggage claim and found it instantly. Proves to me that Emirates really had no interest in helping me.

After this whole ordeal is done, I knew I needed to file a claim against Emirates. Their error cost me $1200 so I began that process. The Customer Affairs agent was really no help. It's 5 months later and she has stopped answering my emails. They refuse to reimburse me even though it is pretty cut and dry. Now I have to go to small claims court. The fact that a company of this size has no interest in taking responsibility for their actions in order to keep a customer happy says a lot. Seriously, avoid Emirates like the plague. It has been a nightmare dealing with their customer service.

I guess we are tiny specs in a sea of customers they currently have. But if you have several family members and friends that travel all the time, spread the word and in time they will see their business decline and maybe only then will they care. I have several friends and family that do travel a lot and I have managed to get 7 of them to use different airlines within a 2 month span. My job now is to make sure NO ONE I care about uses EMIRATES ever again and make sure that they also spread the word. Oh, and their food sucks!!! I will stick with British Airways for now.

To book the tickets I went to Emirates website, clicked on the "Book" tab and then pressed "Search for flights". Next, I unknowingly used a simple one-way ticket booking option because I was unaware that the tab "Advanced search" option on the Emirates site was actually for multi-city booking. This lack of awareness was mainly due to my experience with the websites of other reputed airlines that used to call this feature as Multi-flight booking or Multi-city booking. Unfortunately the resultant booking ended up to be far more expensive and I actually spend AED 7,650 instead of AED 6,140 which is what I would have paid using the advanced search/multiple flight option.

Quite simply I am inclined to believe that Emirates should make online bookings more user friendly and use terms which are generally known to a consumer. I know that as part of their loyalty program, Emirates reward customers in terms of fare discount when they book return or multi-city flights from Emirates and that's the reason for the difference between the two fares. In this case, I have actually done the same but without reaping any benefit of the loyalty.

In order to seek redressal I called Emirates helpline the next day of the booking and after a lengthy discussion I was advised to go to their website in order to register a complaint as they do not take complaints over the phone. And so I patiently asked to provide me an option to complain and the gentleman on the other side helped me go through a chain of clicks and options to finally register the complaint for refunding the additional charges that I have incurred. Honestly speaking, I did not expect a dime of this from the world's best airline. A few days later I received a call explaining me that it was not the airline's fault and hence they will not be able to refund the additional charges.

They also could not provide me with an exact amount of trip cancellation charges. I requested for special consideration as I could just not travel, under no circumstances without a passport, and had no option but to cancel my flight. I even sent them the police report that I had filed for the loss of my passport. The airline still charged me 400 USD for cancellation, deemed certain legs of my flight as non-refundable (another USD 300) and then also did not refund the entire USD 1,000 of carrier-imposed fees. The total cost of cancelling the trip has been outrageous! The non-refundable nature of the carrier imposed fees are just ridiculous and completely unfair and unnecessary.

An airline needs to be understanding of the limitations of international travel law that a passenger faces, and Emirates as an organization has no compassion for the customers that it serves. I have traveled with other airlines, that are willing to work with the passenger to provide refunds to in special circumstances, in miles or airline credit. But, Emirates just plain out refused to make any adjustment, or even talk through it with me in a polite manner. Needless, to say, I will never be travelling with the airline again.

I called and was given an e-mail address (**) which I repeated back and the employee said "perfect". ( He also mentioned that there were 10,000 pieces of lost luggage they had to deal with which should tell you something.) Unfortunately, there isn't such an e-mail and there is no place online to enter the needed information. It's just a lesson in frustration. I'm wondering how they managed a one star rating with their lousy procedures.

We stood for more than 45 minutes while the check-In attendant tried to find us on the system. I asked numerous times what the problem was and stated that we were going to be late for our flight. After the 45 minute wait he called a supervisor over and she tried to explain to him what to do to find us. I couldn't understand what the problem was. He then had to call her over twice more until she eventually sat down and tried herself. After 1 hour of standing there and at this stage only 2 hours to take off, she eventually found the problem. There were always 2 bookings; I had one ref number and my husband and 2 kids on another.

The horror of the next 24 hours started to unfold. The supervisor made me aware that we were not on the system, as in my name was there to fly on the Saturday but the rest of the family were not. She found them booked in on the Sunday flight but the booking was not confirmed (this means that unless a booking is confirmed by emirates you would not get on the plane) at this stage I went into shock and didn't know whether to cry or scream. A row erupted. I showed her all the print outs of the flights and the 2 check in emails from the day before. She could not understand what had happened. I refused to go on the flight, as I am the main person who deals with all holidays, monies and passports and plus I was not leaving my family behind.

On Friday July 15th I rang Emirates to find out how much it would cost to stay an extra night and move our flights. After 25 minutes on the phone she told me it would be 1500. I told her no way was I changing for that price and leave the flights as is, all to fly on the Saturday. This same lady changed my 2 kids and Carl's booking to the Sunday but never changed it back when I told her to leave as it is.

Emirates admitted this was their fault and could not understand how it had happened. In order for me to get on the Sunday flight, emirates kept saying that they could not book me in from there as it was a call centre issue. I found this a lot over the next 4 hours, no1 wanted to take responsibility for what they had done and it was always some1 else's problem. I went from desk to desk and same response was given. The original Emirates check in attendant stayed with me and in fairness he was as shocked as I was. He admitted he had never seen anything like this happen before and was astonished and disgusted.

When we got back to the desk I rang the travel company I had booked with (Tropical Sky). They were shocked and horrified and could not understand why emirates would do this and also would not help me. They wanted to speak with the Emirates staff and when I handed the phone over, the emirates staff member was very arrogant and rude to Yvonne on the phone. She told me to keep trying my side to see what had happened and why. She on the other side in Dublin got on to Emirates to try and sort the problem out.

In the meantime the supervisor at the check-in desk told me that the Saturday flight was overbooked by 9 anyway and that the Sunday flight by 29. I was then told I would have to call the call centre back off my mobile as their phones did not ring out to call centres. I was shocked but what could I do. I was stranded with no flight. When I rang them and explained the case again, the lady on the other side said they would listen back to the tapes of the day before. This call cost me 125, for 1 call.

She called me back after a half hour and admitted it was their fault and that she would try to get me on the next flight tomorrow with my family. In the meantime Yvonne in Tropical sky called me back. She was on the phone to emirates for 2 hours and eventually got me booked on the Sunday flight and also got my family's tickets confirmed.

The next bit of the horror show was yet to come. Emirates told me that we had to fend for ourselves re ACCOMMODATION. It was their fault but tough luck is what their attitude was. We were exhausted and hungry. This was now 5pm and we had been in the airport from 11.45 that morning. We eventually found the accommodation kiosk downstairs. I explained what happened as the guy wanted a voucher from emirates to say we had no flight. He eventually got us a room in one of their hotels. (What nobody knows is that Emirates own numerous hotels in Dubai to offload the people that miss/are delayed/or have flights cancelled.)

The accommodation was horrific. When we got out of the lift for the bedrooms, the smell of vomit and dirty mops was awful. We got into the room to find 2 tiny single beds for 4 people, the carpet filthy and no toilet rolls. It was our worst nightmare. I rang down to complain about all of the above and after 4 phone calls to housekeeping and going to reception, they eventually came with 2 fold up beds. We were in Dubai in 40 degree heat and we were stuck in the most disgusting hellhole. We had gotten food vouchers, and because the hotel was so far out there were no other restaurants nearby, we ate a buffet meal. I asked for water and unknown to me it was tap water. This lead to me being violently ill on the Monday.

The noise in the hotel throughout the night was unbelievable. At 2.30am after lying awake for hours I decided to try and sleep in one of the fold up beds I got such a shock that I near vomited myself, the bed was stinking of vomit. It was awful. All I kept thinking was thank god the kids did not sleep on this. On the Sunday morning we left for the airport an hour before we had to check in just in case we ran into any other problems. I asked could we be upgraded because of the mess they made with our flights the day before, but we were told we had not paid for this and no.

I lodged a complaint twice in fact, with emirates website. This is the only way a complaint can be lodged. They responded and told me that it would be investigated and they would get back to me after 30 days. I also lodged the same to my insurance and got Tropical sky to look into it. The insurance has come back saying that they don't cover such events, tropical Sky have been outstanding in their help, but again they have their hands tied as emirates won't deal with my complaint through them, only through myself.

Emirates came back with the following reply: "Whilst I acknowledge your request for an upgrade, I would like to explain that it is not Emirates policy to offer complimentary upgrade as a form of recompense and this is in fairness with passengers who have paid the applicable fare to travel in First or Business Class. Therefore, we are unable to meet your request.

"Nevertheless, should you, Mr. ** wish to join Skywards or Skysurfer, our frequent flyer programme, and provide us with your membership numbers within 30 days of this letter, as a gesture of goodwill we will arrange for 25,000 complimentary miles to be credited to each of your accounts, together with the flown miles that you would have earned from your recent journey under our booking reference HBB... and M3E... I do hope your recent experience has not marred your impression of the service offered by Emirates and that we will be given another opportunity of serving you in the future. Yours sincerely, Mathieu, Customer Affairs."

"Thank you for your email dated 28 July 2016 and once again, please accept my sincere apologies for any dissatisfaction that you experienced with Emirates. Whilst I can understand your frustration and the inconvenience that you and your family were put through on this occasion, I wish to reassure you that your file has been investigated in accordance with our procedures. Naturally, I am sorry if you are disappointed with the goodwill miles offered, regrettably, we are unable to offer any alternative recompense. I regret if we have been unable to bring this matter to a totally amicable conclusion, nevertheless, I would like to thank you for allowing me to clarify. Yours sincerely, Mathieu, Customer Affairs."

This is unacceptable. I am not only down the phone fees, the horror of the illness which meant I had to take the Monday off work and so loss of wages but also when we got to Dublin airport my Tripp suitcase (hard shell) was burst inwards. My husband was to attend the Ulster final and so lost that money and I had arranged a night out with friends that I had not seen in months. The trauma of the above and the annoyance it has caused me over the last few weeks has been awful. It has caused many sleepless nights and headaches.

To be told to more or less go to hell is disgraceful. I have been in touch with a solicitor. I have rang the citizen information and aviation authority, but they say unless I take it to court that Emirates is the winner. As emirates are not registered within the Eu and the flight is coming back into the Eu rather than going out, I don't have anywhere to claim from. I want to highlight this with yourselves as I have hit a brick wall and also to help the next person that this happens to on an Emirates booking.

After checking in my main luggage, I had a small carry on suitcase (7kg and did not exceed the limit). I finished my shopping in Duty Free and placed my shopping items in my carry on. Just before boarding, I was subject to a 'random luggage check'. They found that my bag was over the 7kg. I explained that it was all the shopping I had done in Duty Free. The lady (Carol) was very rude to me. I quote she said that I was "lying", she began talking very loudly to her colleague about me. There was many people there and I got very upset. She began to argue further, I was reduced to tears (are there are many witnesses to this.)

To avoid further embarrassment, I listened to her and checked in my hand luggage. I was forced to pay 78 GBP. I have the receipt to prove this. I will further repeat that at this point, I was reduced to tears, I asked for a tissue and I was ignored. I have never before seen such a poor level of customer service. When I told ** that this was poor customer service she scoffed, laughed and walked away from me. I boarded the plane, my seat was at the very back, and it was broken. I spent a very uncomfortable journey, especially already being very upset. When I arrived in Dubai, my original checked in luggage was there, but the hand luggage I was forced to check in was not. I waited in Dubai Airport for 2 and a half hours until my baggage was found. I arrived home at 5am instead of 1am. I was be taking this matter further should it not be resolved. Will never fly Emirates again.

Not one but two suitcases along with one uprighter have gone missing. What do you think happened? They fell off the airplane onto the runway? Were they stolen within the airline? Did they go to another location? No one knows because the airline has no track of them. They say they have landed in the designated location, but they haven't. That's not only our baggage that have gone missing there were several other families whose luggage went missing. Instead of looking for them they are blaming us. "Why did you book your uprighter?" Well we didn't. They made us drop it off at the door of the airplane to load on. "This is being loaded on the airplane right?" My dad had asked. "Yup!" Had said the air host at the gate of the plane confidently. They forced us to drop it off. They had said, "The plane doesn't have space for your uprighters." "What?" My parents said confused.

They were saying that sentence like it was perfectly fine. "You specifically stated in your terms in conditions not only there, but it is a well-known airline rule as long as each person has one hand carry in the dimensions of the expectations you can take it on the airplane." They didn't let us take our uprighter because the flight was overbooked. "I'm sorry sir, but it needs to go in with the big baggage." There was no point in arguing with them. They were not gonna change their word, because they had already gotten our money. They gave others pain by letting the flight be overbooked. They made their profit, and helped us lose our luggage. They lost responsibility because they were drowned with awards and money. Thank you very much world's best airline ever. That's why all my important stuff has gone missing.

You land at your final destination waiting for your stuff at the baggage claim, and what do you find? Two missing suitcases and one hand carry. The hand carry had some very important medicines. Instead of finding our baggage the airline blames us. "Is it our fault you had medications in there?" Well they stopped it when we had a connection flight stopping over at Dubai right before we entered the plane. "So sir it actually is your fault." They say that they will give us the money of all the things that went missing. There was a lot of stuff which means a lot of money. They are great at taking money from you, but when it comes time to giving they are the most selfish people on earth. They better pay it back or their award equals nothing but the trash or another airline who has good icing along with a sweet inside.

We go to complain at the Emirates desk. The man there says "The tags got ripped. We don't know what happened to them. It's better not to waste your time anymore." We sent an email to Dubai since our uprighter was taken there. The response we got was they never went on the airplane. This proves all of them are lying. If they say the tags got cut. OK one. There were three tags. One was paper, the other one was plastic, and the other one was an actual name tag that is impossible to break. Even if they aren't lying why are there two different explanations? It's hard to say who is telling the truth. I hope they have a good explanation. I need every penny that we lost. I don't care if your pays get cut. You ripped off not only one, but many families on the airline.

Some award winning airline. Looks like the judges looked at the icing of the airline, and not at the bitter inside. Once the judge gets the inner taste of the cake he/she will never go to that bakery for their service. Just like Emirates once the person travels through this so called wonderful airline, and have a bad experience they are more likely not to return. Emirates is an amazing airline on the outside, but the inside is just sour.

I got my baggage delivered by courier boy next day. I lodged claim to reimburse the amount spent by me for the same. To my surprise airlines offered just 100 USD despite of sharing bills worth 600 USD. The airlines must improve their empathy towards customer woes if they wish to become best airlines in world. I suggest traveller to be careful and handle such issues with care with them. I am going to initiate legal action for such incident.

These did not only happened in the flight of EK384; same thing happened in the flight of EK385, but drinks would provide when requested ~ better. We took EK385 Economy Class to BKK stay for two days, then transferred Finnair Business Class to CPH from BKK and flight back Hong Kong by EK384 last week. Hope Emirates maintains the most basic service to ALL ECONOMY CLASS passengers, not only provides excellent service to the passengers of First / Business Class; Economy Class passengers also paid. Please respect the job!

Updated on 07/01/2016: Thank you. Emirates informed us that they've hidden the posts on Facebook that contain images of their crew to protect their privacy about Emirates provided very poor and rude service, food supplied but did not supply any beverage; when requested but we got a very rude answer. There was a box of water in the tray (very small one). The Flight Attendants were only busy on chatting and enjoyed the snacks during flights. These happened not only in our round-trip flights; there are many passengers complained Emirates these poor service and rude have frequently occurred in different flights recent years but still not improve and more serious.

Passengers made the formal complaints to Emirates, they said Emirates no response or only perfunctory response. All complaints of Emirates can be easily searched online. Emirates asked us file a Formal Complaint, share these experience to their Customer Relations Team? For what ~ We do not ask get back the free drinks / wines. Just hope Emirates maintains the most basic service to ALL ECONOMY CLASS passengers, not only provides excellent service to the passengers of First / Business Class; Economy Class passengers also paid. Emirates should be ashamed for these! Please respect the job!

Arrived at her destination and SURPRISE!!! THE PHONE CASE IS THERE BUT NOT THE PHONE!!? Someone had intentionally opened the bag, removed the phone from its cover, re-sealed the bag and carried on. What bugs me the most is that Emirates airlines do not want to take responsibility for the inconvenience and ever since they are trying to push me away with all kinds of nonsense excuses such as "YOU SHOULD PUT YOUR VALUABLE ITEMS SECURED IN YOUR HAND LUGGAGE". Excuse us but we did try to retrieve it and your crew had refused.

On top of that this could've been her items in her luggage. My real question here is: IF THEY (EMIRATES) ARE NOT RESPONSIBLE FOR THE CHECKED IN ITEMS, THEN WHO IS? BAD BAD BAD CUSTOMER SERVICE... The least that they could do is apologize and try to find a solution and make it up in a way or another. Won't recommend Emirates to anyone anymore and they do not deserve to be among the best airlines.

When I arrived at Dubai, there was no way to get Gate A6 than only walking. I had to walk with high reflux acidity because, since last night, I didn't have sleep to catch the flight for Toronto while I flew from Muscat at 455 AM. That's a terrible experience, first flight didn't serve diabetic meal, then I preferred to remain hungry than escalating my disease worst with high reflux.

Meantime, a person from ground staff at Dubai asked me to hand over my carry luggage whom I requested that I have some medications inside the luggage which I prefer to carry with me. Then he started arguing with me. I said, "you have to treat each person equally and fairly." Then I asked why I was being singled out?

However, he was waiting near the gate of the plane (Flight EK 0241) bound to Toronto, and the moment I reached there he started snatching by force. I felt I got offended awkwardly, whereas other passengers luggages were much heavier 2 times, 3 times than me. Finally I spoke to Air hostess at the gate, the head of the Air hostess came, and she asked me if I could manage by myself, then it's ok, I can travel, and she requested me to step inside the plane.

Immediately, the guy started pushing Air hostess and he passed some message to the captain. The captain's assistant came. She discussed with me. Finally, she asked me, "why don't you take out the medicines which you needed, and hand over the carry bag?" I requested, "just wait because the bag was locked, and under the influence of acid reflux it was hard to figure out which I didn't remember where was the key." I asked some water, and requested the Assistant to let me settle down, then I will take out the medicine. Meantime, the assistant came to me and informed that she is not going to carry me. That's the decision of the Captain. Then I was offloaded.

Eventually, the local ground manager and supervisor Mr. ** assured me that they are going to send me Toronto via New York JFK, and I was advised to pay the difference. Then I was told to wait they are going to come back. Since 10 AM until 1 PM I was made to wait, but nobody showed up, and I was feeling headache because I didn't have breakfast, etc. and medicine.

Then I again I kept waited as usual. Finally, I asked for my booking reference at the flight going to JFK, and then I was told by Emirates staff there is no booking for me and flight is going to leave soon. Then finally, I contacted Dubai Police, and I explained the plight, then police officer spoke to Emirates' s senior staffs on behalf of me. And the Emirates confirmed the police officer that they would book flight going to JFK, then and there, and then made me wait again and over again, but didn't do anything and lie. Finally late evening I had to purchase another air ticket from Dubai to Toronto by KLM, and that Airlines didn't serve diabetic meal because it needs 48 hours prior request to process. And I traveled to Toronto back one day later without a valid reason.

Besides, I'd personally never recommend Hong Kong at all, since Emirates does not have a counter there to attend to baggage misplaced by them. It is outsourced to an agency (Jardine services) who don't speak English properly. This is apart from their A380 planes not having a proper recliner seat for many passengers even despite being an 8 and half hour flight. In short, I'd say if you were to travel by Emirates to Asian countries, do it - by ignoring my review - and at your own risk!!!

I called their service center to ask if there was a way for them to give my parent-in-law a different flight. They couldn't, but to compensate for the inconvenience, they promised to give them hotel accommodations with airport transfers to and from the hotel. When they arrived in Dubai, the staff there had no idea that they were supposed to get hotel accommodations. They are liars, and will say anything to momentarily appease irate customers. Bunch of liars!

After a few hours we were discharged from the medical center and told to go to the ticket counter and rebook our flight. Firstly a total lack of compassion and customer care taken to help me and my 2 young sons (one of whom is sick). I was, after 1 hour, handed back my offloaded luggage and directed out back into the airport arrivals hall. The ticket counter staff informed us to directly take the matter up with the admin office. This admin office was like a staff room for staff booking on-off duty. I had the pleasure of overhearing staff conversation and inappropriate language in the background. I was told all the flights look full and it is best to ring this number to organize a flight.

The number I received was a call center. I was offered next available flight to Manchester 19 April (8 days later). I was informed I had to pay an 800 Dirham charge per ticket as a NO SHOW fee. I was offered a flight to Gatwick 15 April with additional rebooking fees of 4820 Dirhams. I was offered no alternative options, no solutions to my situation, no help or advice, no care. Zero customer care in a medical situation. We are regarded as a NO SHOW passengers and left to deal with reschedules unassisted. I am left totally alone to replan my return home with my children.

Fluid (i.e. urine, etc.) from the faulty toilet had flowed down the stairs onto the carpet and stank to high heaven. This MUST have occurred on the previous flight and should have been attended to properly during the hour it took to ready the plane for this flight, by - at the very least - disinfecting the affected material. It was obvious that no such attempt had been made and consequently the area in front of the toilets smelled disgusting, and was a health hazard. The unfortunate passengers sitting on the lower deck on the front row were not only subject to the horrendous queue that built up as a result of the much reduced facilities, they also had to endure this stench for the whole flight.

"Refreshments" (I use the term in its broadest sense, since to me, most items were inedible) were served in the most haphazard and seemingly disorganised way. The middle section of our zone was served first. We waited over twenty minutes to be served ours, by which time the available drinks which had included wine, had run out. The girl said she'd bring one from the front.

THIRTY FIVE MINUTES later - after repeatedly pressing the attendant button repeatedly, with absolutely no effect - a young male attendant (from Halifax, apparently) responded to my wife's complaint (only because he happened to be passing our seats at the time) that we'd waited a long time for the drink requested, and was answered by a curt "I've cut my finger madam," before scurrying off. What the hell that had to do with anything, he didn't explain. We eventually received the drink 40 minutes after the young girl had said she'd bring it - when they finally came round, clearing up. Fly Emirates? Never again.

A representative of Emirates came to talk to me named Lantin. He told me I needed to arrive 3 hrs before the flight. I told him their counter wasn't open 3 hrs. before the flight. My other bags were checked in already. That wasn't the problem. The wrong info. on the case was. Then he stated that Homeland Security was vague as to what they allow as carry on. He would not accept any responsibility that Emirates had clearly given me bad information. 1st. Wanted to blame me, then security next. His name again is Lantin. What a total ** he is.

When I finally arrived in Dubai. My layover was to be 5 hrs. Not 3 hrs. For the flight they caused me to miss. In Dubai the Emirates staff could see I was very tired. They asked me if was hungry. I said yes. I was given a meal voucher for several restaurants there. This voucher covered 15% of the restaurant’s menu. Close to worthless. After finding this out, I returned it to Emirates. Rubbing salt into a wound. What makes it even worse, I paid an additional $331.00 to be on the early flight. My wife and I wanted to be together for Valentine’s Day in Thailand.

Now that I have read many other similar customers’ complaints, a pattern appears. Emirates does this to its passengers on a regular basis. Wish I had done more homework on Emirates before I booked a flight with them. How does this company stay in business??? I am due compensation clearly. But what I have read here is that usually doesn't happen with Emirates. To top it off, I am disabled, 64 year old man that has to take strong meds for my pain management. Titanium hip plate & screws 40+ yrs. Along with other orthopedic injuries. It has taken me many days to try a physically come back from this Emirates hell flight. Now the question for Emirates is “You going to compensate me for this?” I am retired and am happy to put much effort in sharing my hell flight story for the rest of this year. Enough said.

Authorities informed us that they had already removed our luggage from the aircraft after the claim. Emirates Airline Representatives informed us that they will return the luggage as the aircraft arrives in Islamabad Airport making us at ease that the luggage would be returned after the flight clearance in Benazir Bhutto International Airport Islamabad, Pakistan, @ 15:30. Same day the staff admitted that the luggage has reached Pakistan due to Staff Mistake, and they are responsible to gave us back our luggage in three working day. After 3 days they gave the statement that the luggage has been fully retained by Pakistan Airport Security Department. I would like to interact with the customer affair before taking any legal action on the matter. I have all the receipts of purchased goods from Dubai and can be provided.

UPDATED ON 01/18/2016: Well to be fair Emirates say they will refund my 3 purchased airfares as stated below BUT two other issues that may be of interest. First I received all this in a very impersonal email saying "sorry for the inconvenience" and "hey this site is not monitored" so basically they are saying you have to go the long way around to speak to someone and ask for a refund that they say will take 20 days. Hey it only took them 20 seconds to take my money didn't they. Also no real apology and to think of it how embarrassing for the inaugural first long distance flight of 17 hours for them to be cancelled and many people left out in the cold. With all the wasted time and energy from a person to recover from their mistake and not even any real compensation except wait and see if I get a refund.

Secondly on their website you can purchase insurance. AIG seems to have a close relationship with Emirates such that for 3 people it was only $231 dollars more or less, quite a bargain so who wouldn't take it...but on closer inspection there are many exclusions. My advice stay away from AIG and purchase proper travel insurance. Yes it costs a little more but you are covered for a whole lot more. Yes when I contacted Emirates call center in...well I don't really know where, the young girl did try and assist me BUT she was extremely difficult to understand and overall it took me over 2 hours for her to try and re route me...such that the best they could do is strand me in LA with no hope of going onto Lima, and on the return the Panama leg to LA was also a no go.

Too much wasted energy and frustration. As I am 63 I don't need this at my age. So again Emirates you really really dropped the ball on this one and shame on you for selling me tickets 7 days before cancelling what would have been for me a wonderful experience. SHAME. Fly with you again...no way. Just disappointment when all your very expensive advertising tells me flying with you will be a relaxing experience for me and my family. WOW what irony.

The lady at the counter told us to reshuffle our stuff and get back in the line again instead of letting us come back to the counter. After throwing our clothes and shoes in the trash, we headed back to the counter and I told her that I wasn't going to go back in the line since I had waited there already, on top of that my younger son had to go to the bathroom so bad, so I told her my husband will be here while I take the kids to the bathroom, and I couldn't believe what came out of her mouth "Don't take any carry on with you" made it sound like I was using the bathroom as a excuse to hide the carry on bags.

On Dec 16, 2015 my two kids (6 and 8) got on an Emirates flight from Orlando which was in the air for an hour at which point they realized something was wrong with the plane and turned it around to Orlando. For the 3 hours it took them to figure all this out nothing was served, not even water!! When we returned back to Orlando, the flight was cancelled "indefinitely" as they told us. We had to pick up our bags, go get food vouchers and then go to the hotel where long lines awaited us.

The next morning we got on the 1pm flight again (the airlines had told the hotel to not let us check out till noon, so I couldn't get a bell boy to help me with my luggage) and the first check in lady at the counter told us the airline was completely full and we couldn't get any better seats. Finally after getting my bags to the counter, I waited in line and the second lady at the counter printed our boarding passes with different ticket numbers. When I caught her in her lie, she called her manager (Allison) who was able to finally give us seats with more leg room. I also tried to talk to the airline manager Mike but he was nowhere to be found, they kept telling me he stepped out. Finally he showed up but he didn't really understand that I was trying to tell him that his staff is totally dishonest.

After being in the flight for about 12 hours, my daughter started to feel ill. I asked if they had any cut up fruit but the attendant said they didn't and said she had a banana. Ten min later they served breakfast that had a bowl of cut up fruit!!! This is how dishonest these people are. They just don't care. After we landed, my daughter threw up and was crying. I asked another attendant for water and he did said right out of the aircraft was the first aid station. Guess what!?! He was lying!! There was nothing. I do not want to fly back home on this airlines. Now I have to figure out a way to get back and not fly Emirates.

We flew to Bali from London Gatwick on the 17/12/2015 via Dubai and came back the same way terminating at Heathrow. The trouble started when we had to chase the cabin crew for our baby bassinet after taking off of course and wait for ages only to have it brought to us by a very rude member of staff and this happened three times. At many occasions a cabin crew member spoke to my wife in a very rude way to ask her to remove the baby from the bassinet when there is turbulences which she always do but sometimes it takes time to remove the baby as you need to do it gently not to wake him up. My wife worked three years with Qantas at T3 and knows the rules very well.

I have asked for coffee and tea and so did my wife many times only to be ignored or never brought to us. I have called for assistance using the service button where sometimes it get answered after 30 minutes and sometimes ignored. At many occasions the crew members bump into your arms when passing by with no apologies or speak to each other very loud next to the sleeping baby.

In addition to this poor service when we were coming back from Bali to Dubai my son was asleep then just woke up around 04:30 AM and wanted to use the toilet as an emergency. I have asked him to try to hold it as it was a cabin crew serving breakfast but he could not do that. He really desperately needed a bathroom so I asked him to go and kindly asked the lady to let him through as she was on the aisle serving breakfast. She declined and asked him to wait 10 minutes. He came back crying then I have asked him to go again and say that it's urgent. She then moved away very unhappily and said to him "You could have waited 10 minutes but you did not want to."

My son came back to me after using the bathroom and told me what happened. I was shocked of the disgusting ladies' behavior for talking to my son in a such way and I think she should never talk to customers in such a way. I have complained to a staff member who called the supervisor who was very helpful and gave me the name of the lady (Ana **) and apologized for her behavior. We have used Emirates in 2009 to go to Thailand via Dubai and the service was excellent. I don't know what is happening now.

And to finish off the trip on the way back from Dubai to London my wife who is breastfeeding was put between two man with the baby next to a bassinet. One of my sons was put to seat on his own far away and my other son and I were put behind in on other row. I have a proof of the boarding cards showing the family all split. We then stood for a good while waiting for somebody to come and fix the problem. After a long wait the baby was desperate and crying nonstop for ages disturbing the whole flight. One of the team had to ask a gentleman to move from his seat to put my son next to my wife and the baby. The London Heathrow flight was EK001 31/12/2015. Seats were 54C/55F/55E/54F.

Overall it was the worst family travel we have ever had. It's very unpleasant and very upsetting. I hope that something gets done about it to improve this poor customer service for a such big name and company. I am writing this email while on the plane still and suddenly my son seating next to wife meal was not delivered so he had to wait until the adults meals arrive with the steward serving not noticing he was missing his food. When my wife asked she was told the child meals were finished and offered an adult meal instead. What a joke!

Also one of my sons got the kids gift bag and the other one did not. When I asked I have been told that there is 100 kids in the plane and there is not enough but the supervisor got us one after I told her. I have shown this email to the supervisor who witnessed us asking to get a kid meal. She then read the email and got the story. She helped us getting my son a kids meal. The supervisor (Caroline) was very helpful kind and professional. She done all she could to fix things but I think the damage was done right from the beginning. My wife's sister just came back from a holiday in Bali with her family. They have used Malaysian airline and said the service was amazing and had a lovely trip. I think we should have used them instead of wasting our money with Emirates. Please contact me for any further information. Regards.

This has had a very personal scar on me since my music and my instrument is irreplaceable and this airline has put me in this spot. It has been weeks and I have not received any compensation from emirates. Seriously dissatisfied with my experience with emirates and the worst was the fact that not being offered a solution to my personal issue at Karachi airport I had a terrible customer experience. Musicians and people with personal subjectivities be known that emirates paints all of you with the same brush and does not care about individuals.

As I had saved up all my air miles and I had enough to upgrade to Business Class, I asked if there were any available seats. I was told bluntly by the woman behind the desk (who looked about as miserable as wet w/end in Centre Parcs) "yes, there were seats" but if I wanted to upgrade I could do so by paying £400 as they had a 'special offer on' and that I was NOT allowed to use my air miles. Errr...'special offer', I don't think so!!! When I questioned this, I was told that Emirates were a 'Business after all' and their priority was to sell business class seats online first. What is the point of having air miles if you can't use them???!!! Old misery guts, then issued me the wrong ticket so I had to walk back to the Emirates desk to get another one, not great when you've just had an operation and have completely lost your sense of humour, I can tell you.

Once on the flight it was hideous. The flight took off at 14.25 and we did not get any drinks until way after 17.00. The service was so appalling that people were actually helping themselves to soft drinks from a drink trolley at the rear of the plane that was left unattended. What airline leaves a drinks trolley unattended???!!! Food was served just before 17.00 and just my luck, as soon they reached me they had run out food (probably thinking back, I am thankful though as the guy next to me looked like he was eating a plate of Whiskers). I was then offered an old bread roll and dry piece of cheese instead, that was nice...

It was then another HOUR and a half before air stewards started removing the trays and rubbish (by that time, people had got so frustrated and actually started piling their trays up at the rear of plane on the floor). I can honestly say, a blind, one armed, 100 year old goat herder could have done a better job than the 2 air stewards, who obviously had no idea what they were doing. I calculated that there were 23 dirty trays on the floor behind my seat when I got up to use the loo. Awful, awful experience.

When we finally got inspected from a doctor at the airport, the doctor informed us that he was clueless as to why we had to be examined as the marks were harmless and had nothing to do with any infectious diseases. The gentleman Mr. ** first objected to handing the medical clearance certificate to us saying it's an official document for him. We ended up having a heated argument just to get a copy of the required document. I already filed a complaint with Emirates but have yet to receive any reply.

To further compound this there is a metal bar supporting the seat in front, right where my feet should go so I ended up with my ankle pressed against this. I asked to change seat and the head Stewardess for the plane said she would upgrade me to business class only for the landing..... Until then I was told I would have to stand in the galley for 6 hours. I of course complained to Emirates when I arrived in Singapore who refused to apologise but will offer me 4x $35 duty free vouchers as compensation for a bruised ankle from the metal bar, and having to stand up for 6 hours when there were seats in other classes available to relocate me. Had I been given an exit seat I would not have cared but I was lied to just to get me to the flight and away from check in..... If you have the choice of any other airline take it. Oh, the vouchers are only valid on Emirates flight.... A total total joke of an airline that markets itself for luxury and comfort.

2 hours later rang for another drink, attendant arrives and says "YES WHAT!" Requested a drink, was told there was none left despite the fact they did not provide a drinks trolley service, asked her to recheck. 20 mins later purser arrives, he was more aggressive than the attendant, point blankly refused to give me what I asked for despite asking him to check galley in business class (answer "No, I'm not going to"). When I complained about both his and the attendant's intimidating aggressive attitude and that I will be writing to his head office and wanted his full name, the purser refused to give it or the attendant's. He also snatched the pen and paper I was writing on out of my hand till I snatched back. He was utterly condescending, smug, arrogant beyond belief and goaded me to write to Emirates to see how far I would get.

First started flying Emirates from 1995 up to about 2008, restarted using them because of work reasons, flight availability. My advice for other complainers here is start writing these complaints on ** which is run by Skytrax. This body grades and awards airlines, which they take pride in showing their accreditation from Skytrax. If their ratings drop as a result of feedback on the airline quality site they deserve 4 star airline, he says with a heavy "Hmmmm!!" 3 at best across all areas but cabin crew attitude generally 1 star.

I worked for a company that contracted to Emirates and almost every single person I spoke to had the opinion that if things went well then they are comfortable and well equipped and have some excellent routes but I have never heard anyone praise their customer service. Last year I decided to fly KLM same journey but different route. The service and people were fantastic. The air crew were on first name terms with many passengers and quite frankly couldn't have been nicer.

Unfortunately the route doesn't suit me for work reasons. The planes aren't quite as comfy but oh how I wish I could use them. I absolutely loathe Emirates and I have decided to change jobs for the simple reason that I really detest giving them my custom. It's a perfect example of a company becoming too big. I have no doubt that someone will eventually compete with them and emirates will see customers leave by the thousand. I sometimes fly economy as it's my business and I work during the flight and I am amazed at how differently the aircrew treat you. They would do well to remember that I am profit and they are overheads. A truly dreadful company with horrible customer service on all levels. I am 53 years old and this is the first time I have felt the desire to slate a company.

Updated on 10/31/2015: We had complained to Emirates and no action was taken. No apology and no compensation for lost luggage. I am stuck with this voucher so thought will book my next ticket, Toronto to Chennai in Emirates and redeem the voucher. We called the airline, they said we need to go to our local airline office and only they can redeem the voucher. We live 2 hours from Toronto (Peterborough), we had to take the entire day off, went to Emirates office. On arriving there the staff stated the rules have changed and I can use this voucher only for travel dxb-bkk-dxb sector, even inspite of being told otherwise when they forcefully bumped us. My advice to all my fellow physician and other professional, who have tight schedules to avoid this airline.

On our arrival to Dubai we requested that our next flight to Paris in 4 days “Could we please request the bulkhead seats?” This was brushed off and we were informed to ask when we got to the check-in desk. The check-in desk then advised us to ask onboard the plane with the flight attendant who then told us no we should have asked at the check-in which by this point was a bit late. This was a common occurrence right through our trip with staff fobbing us off to the next person, making up lies that the flight was totally full and unable to be done yet once onboard there were plenty of seats. I asked the flight attendant about upgrading with my points when we walked on the plane. Her response was that she would be with me in a minute. Well in the 6 hours flight nothing. My daughter then requested a hot chocolate from the drinks trolley parked next to us.

There were two flight attendants serving coffee and tea at the time. One instructed us to press the call button for another staff member to come. Our light remained on for about an hour before being cleared by someone and then we were never contacted. I got up and went to the rear of the plane to request the hot chocolate and was advised that there were none and he would ask business class to bring one to us. This again was never done so our daughter went without. Remind me again when we pay the high price to fly with this company for?? They pride themselves on being the best. Safe to say Emirates is totally inept in my view and I will be telling all my associates, family and friends of this. They have clearly got too big for themselves too fast and lost the will to put people first. And that reminds me, we are actually people.

Being ushered off the plane onto busses like stock animals is disgusting. Anyway enough is enough and unfortunately I will probably not get the chance to use the reward points I have now. If you have the choice then I would choose another company to fly with. Etihad fly into UAE and hopefully they cash in on Emirates’ business that is leaving in droves.

It took me a good 15 minutes of walking before being able to find what seemed to be the correct business lounge and I was happy. Upon entering the lounge my ticket was once again checked by an oriental emirates girl named Zoey and very coldly she told me I should not be in this section and I have to go to the next. I was tired and my knee was already hurting me a bit, and I did clearly mention that I have an injured knee and if they don't mind, I could just stay there as I saw some other members being let in. I was very coldly and without any sense of passion told NO! I again mentioned I just walked all the way from the other lounge and given my situation and the fact that there was no prior notification about business lounge renovation they can accept me. She just acted like a robot and said no again, and I said this is not the way to treat customers to which she grinned.

I was just shocked as no assistance whatsoever was offer such as we can send someone to help you with your carry on or even ask for the buggy to pick you up. I finally had it and told her, "you know, there is an old saying which said the customer is always right!" She brought her head up from her screen, looked at me as I had just said the most outrageous thing in the world, she shook her head and started grinning again. I decided from this point I will do my best to spread the word about emirates and try not to use them unless I have to.

This airline is least appreciative in terms customer loyalty and the staff hired are suppose to be professional and cream of the crop (a total joke if you ask my opinion). I have also noticed when it comes to flying to certain destinations such as Iran, they serve the worst food possible. This has happened every single time and I have even asked around friends and family who had to fly to Iran and they all agree. Emirates has a very sneaky biased policy towards Iran due to the disputed Island issues. However, as a commercial company which they are getting paid to serve the customer, this is most unprofessional and ethically wrong. Please spread the word and lets not give our hard earned money to a company which is under the delusion that "it's doing us a favor!" instead of it being the other way around. Thank you.

The following correspondence with the customer service department to get the 250 Euro refunded was disappointing and of disputable quality. The same position was, with considerable delays communicated. In short Emirates position: This change has been a free choice while acknowledging at the same time that they have put the passenger in a difficult position due to the delay of the arriving plane. The advice of customer service to claim this additional charges with the assurance is not very serious. The 250 Euro is not material and could have been resolved, but the way the customer was treated thereafter has led to the end of the relationship.

On my return to HKT, I wrote to customer affairs requesting a refund of the fare difference for the downgraded leg, attaching my original communication re the dupe booking, and every one of the 10 or so emails I had sent them. I received the standard response stating that they offered me to change dates where F was available and as I did not do so they would not refund me anything but offered me 14.000 miles. IS THIS HOW YOU TREAT YOUR PLATINUM CUSTOMERS? As I already have over 400.000 air miles this really did not interest me!

So again write back explaining my issues and the total lack of customer service that as a Platinum member I feel I deserve. This time I wrote to the Chief Marketing Officer and the VP who welcomed me when I achieved platinum status. I also requested Sir Tim ** email so I could write to him personally. The response again was by the same jobsworth offering me additional miles now totaling 39.000 per person stating that this was enough for an upgrade for the leg where I was downgraded. This in fact is not true as the J to F is now in fact 57.000 miles. Two days ago I had enough of being treated like an idiot so I wrote the a letter to EK giving them 24 H to respond to my communication. Of course they did not respond.

So dear Emirates you are failing miserably. Please feel free to contact me ASAP if you wish to keep the large amounts of money I and my family spend with you every year! Also it's worth mentioning that the National Airline of the UAE has already provided me with a status match so unless you speak to me and sort this out forthwith, good bye to my business.

Apart from the financial compensation that I was denied, it is the moral damage that follows a week long delayed baggage that Emirates is denying. This is unacceptable and frustrating. The pretext that they have advanced is so lame that it is not even legally receivable. During the delay and in the weeks after I was not a KSA resident, my residency was issued weeks later as proved by the date of issue of my Resident Card. I am planning to sue them in court and I will never fly with Emirates again. This is the reference number of my claim for compensation report: Ref No: **.

My ticket cost $4507.20 USD, the Business Class Ticket cost $2482.20 USD ($2025.00 USD Difference) - Emirates sees fit to refund only $950.00. I had the same issue with British Airways. Had to reach Small Claims Court that ruled that behavior as ILLEGAL and gave me my money back for the demotion - yet these airlines do it, thinking that people would not go through with a Small Claims Court Case.

The economy starts from seat 17 and I was seated on seat 18. The plane had almost 75-90 seats empty as I had confirmed the same at the time of boarding. After 25 mins the server came back with the veg meal and handed over the same. Few minutes later she sent her supervisor to apologize and I wasn't convinced at all. Now I know why people are moving away from using Emirates because of their rude behavior of the staff. I was refused a vegetarian meal from the menu while I was seated in the second row in the economy section. This is totally against my sentiments and I would like to sue the company for their attitude and behavior for hurting my sentiments and offering me red meat... Let me know how else can I send a notice to the company and take it to the highest level.

Several Emirates representatives advised that I should continue to wait for my bag even after 2 hours. I had to convince the baggage claim gentleman that my bag had indeed not arrived and that I requested to lodge a complaint. I waited 2 hours and then filled out a form advising that my baggage was indeed lost. The gentleman advised that my bag had indeed arrived in Dubai and assured me that I would get it back. It is almost 24 hours later, and no one knows where my bag is. I have contacted the baggage department several times today. They have only contacted me once. Every time the update is the same: "We are still trying to track your bag down."

I have requested that they watch the CCTV, and they are now saying that they are waiting to find out if the bag is not in South Africa. This is very frustrating for me. I do understand that this bag is of no one else's concern but my own, but a service was paid for. Emirates is supposed to be a world class airline. I was assured that someone would contact me with another update by 8pm. I am still waiting 1 and half hours later.

Customs blamed police, police blamed Emirates and nobody took any responsibility or sensible action. Although it is beyond my comprehension that e-cigarettes, containing no toxic chemicals or producing smoke harmful to others are banned at Dubai airport while real tobacco products are actively promoted for Duty Free purchase and smoking areas are common throughout the terminal, I do respect the law of the country I am in. My suggestion to all parties involved was therefore to keep all of my e-cigarettes equipment concealed by Emirates staff during my transit time and then handed back to me on departure.

Emirates ground staff took no responsibility or indeed offered any assistance at all although it would have been their duty to inform me about this change in law. I am deeply disgusted by the way I was treated and robbed of my expensive personal belongings. I have been a loyal customer for over 10 years and will now go elsewhere. Nobody should be humiliated like that and people should know what to expect from this airline.

I realize some people have had much worse problems - the stories on this forum make my hair stand on end. Yet, in my case, I view the flat bed promise as the sine qua non of Business Class. My experiences trying to work this problem mirror exactly what has been written by scores of contributors to this site, including Economy passengers and some Business Class passengers and some Frequent Flyers. Simple math should tell Emirates: people who pay upwards of $8,000 for a pair of tickets are potentially excellent long-term customers and evangelists for their services. If they help us work out a problem with them, they can look forward to getting more bookings from us. But no. They brushed us off. Their response to our issue has negated all the things they did right, because it screams, "we don't care." I don't get it. I just don't get this business model.

Upon checking on different web sites, I have found over allocation to be a standard practice with airlines due to "no shows" but I wonder how they decide who to bump off? We bought our tickets six months ago and feel sure there must be others who bought their tickets later than that. Surely these fliers should be bumped off first? Last on first off isn't it?

To Emirate's credit, they drove us to a nearby hotel with vouchers and even a free return flight to Singapore valid for one year. However I would much prefer to be on the flight we had booked and paid for. And would I want to fly with Emirates again? Most unlikely. It appeared that the Emirates counter staff although doing their best, spent slot of time talking to one another and running around trying to organise things I guess.

I was checked in and was in the lobby waiting for the boarding time, when, almost 2 hours prior to the Scheduled time, there was a display in the departure screens that there is an expected delay of 4 hours for the said flight which means the flight could take off around 01:30 am. I already notice that there is no single official at the site to explain why this happened or at least to offer some consolation to the grieved and sleep deprived passengers. At almost 23:30, the display changes to show that the expected time of departure is around 08:15am. This was quite shocking, because I would lose a night's sleep, and definitely I will miss the next working day as well. Also, there was not a single soul or official in sight who can offer some kind of assistance.

There was no offer of any refreshments, nor was there any offer for overnight stay. I submitted an online complaint to Emirates using my mobile, for getting compensated for my physical and mental trauma, for which I got a reply on the 11th of June that I will be contacted soon by some official. The flight eventually took off the next day, by around 09:50am and surprisingly, there was not even an apologetic gesture from any officials, which would have made a passenger, who was deprived of a night's sleep and other amenities, at least a little better.

Since there was no news for some days, I sent a reminder mail on 16 June. No response for another week, and I sent a reminder on 23 June. On 24th, someone from Customer Affairs reply that I will receive a reply soon. On 25th, I receive a reply from an officer saying that they are extremely sorry about my experiences and that they do admit that the situation was handled in an awkward way at the Riyadh Airport. He concluded that they continue to look forward to see me in the future flights as well!

There was no mention of any kind of compensation offered to me. There was a mention that the flight was delayed due to bad weather, which was not the reality, because, other flights from the airport were taking off and landing as usual. I didn’t see any other flights being delayed that night! On 30 June, I sent a reply making myself clear that I am entitled to a compensation claim for all the trauma that I was put into, and for a mistake of not mine. I also put a time frame of One week for them to resolve the issue, beyond which, I said, it need to be escalated to a higher authority. I had asked for a contact name or number to whom I can speak with. I never got a reply afterwards, although, I sent reminders on 08 July, 12 July (twice), 14 July.

The funny part is that there is no specific number or name to contact for customer grievances, and it will always be by email, whose ID is "customer.affairs@emirates.com". You would not even know that your emails are being received. Moreover, I am wasting my valuable time following up with them for a mistake done by them. I hope the scenario is clear enough from my explanations. Am attaching the print screen of two emails; one from them and one from me.

Get back to Emirates. When I called to Emirates customer service several times, all the times to talked with them said: "You can travel with your expired passport with no issued by Emirates Airline." Finally, after when I make sure have not any problems, I purchased my ticket and confirmed my trip. On 12 July 2015 when I went to LAX airport for flight, on check in section said: "you cannot allowed for this flight because your passport is expired." I told them it is not my fault, because before got my ticket I asked several times from Emirates customer service and said it is fine without issued. Actually on Emirates.com, in one part have passport information and said: "Nationals of Iran are allowed to enter with an expired passport."

I lost my everything and Emirates destroyed my plan. Emirates on advertisement always said: best first line on airlines. But I'm really disappointed from Emirates customer services, because nobody cares about passenger detail and... Actually I recorded these guys representative on Emirates customer services, what told and answer my question. Before many times I used Emirates for traveling without any issued. I will not request for Emirates Airlines anymore.

First encounter: Before reaching the check-in desk, I thought I had plenty of time to spare (1 hour and 45 minutes for check-in and the TSA should be adequate in my mind). However, things soon took a turn when I realized that I misread the timing on my confirmation slip as I checked to see that the timing I have been looking at is for the Dubai sector and not the Chicago one my mistake. I hurried down to their counter and tried to explain to the check-in staff about my situation. The lady present wasn't amused at the slightest bit once I told her I am taking the flight out to Singapore. She simply whisked me to one side of the counter and said "We've already labeled you as a no-show, call your travel agent." When asked if they can do anything at all to help, this was their reply: "NO!" I was appalled.

Thankfully I have booked my flight with Expedia, and after an hour of conversation, they manage to cancel my flight to get some refund, and help me booked another flight out from Chicago. (It's not going to be Emirates this time.) Second encounter: After the long call, I decided to speak the Emirates staff to double-check on the cancellation fees that I'm subjected to. The first staff who saw me appeared hesitant to approach me. Once I told her: "I know I am late for my flight, but I just to ask you about the cancellation fees Emirates are charging me." Her reply? "I am off duty now."

Wow, just brilliant. Alright, let me talk to someone who is on duty. Again, hesitantly another Emirates staff stepped forward. The uniform she donned (light brown in color) seems to be different from the other (my guess is that she serves first class passengers). Asking her the same question as I did the first, I was simply amazed by her reply: "Sir, YOU MESSED UP!" Now, I do not know if Emirates service personnel are trained to reply to customers or clients in this manner (or if they receive any training at all) but I must say they might want to look into this.

Being the photographer that I am, and not wanting to continue this conversation, as I knew they are not going to help me at all, I took out my DSLR and decided to take a picture of their check-in desk. At this time, one of their staff who I presume is the duty manager for the check-in staff decided to step up and said: "Stop taking any pictures. You are not allowed to do this! I will call security!" His name is either ** (Somewhere along that line). Little did they know that I had exposure to aviation law in the U.S. and there is no ordinance, common law or any prohibition on taking pictures in the passenger terminal, especially before or after the TSA screening. He did hear my situation but did not offer any form of help either. He was more concerned on what I would do with the picture I have taken, and threatened to call the security on me. I was not daunted.

Yes, I did make the mistake of arriving late for my flight and was prepared to pay the cancellation fee Emirates would charge. However, is it too much to ask if I wanted some form of help from the staff? And is this the way Emirates personnel are trained communicate with passengers? Today, Emirates pride itself as being a legacy airline, serving premium service to its customers. However, after this episode, the fact is that their customer service is nearly inexistent. A quick search on Google reveals that Emirates receive one of the lowest ranking in terms of customer service.

"Whatever you need, we're here to take care of you." From this experience, I can tell Emirates does not hold true to this at all. Perhaps this is just another line their marketing department decided to come up with to deceive potential clients. One thing is for sure: Even if they are the last airline on Earth, I rather put on my running shoes and walk to the States.

When I went to check in on the return flight, their system indicated I could upgrade from Dubai - NY if I bought another 17000 miles (for nearly $700). I did, because I couldn't face another brutal flight back (and had to go straight to work as soon as I was off the plane - I was in Beirut on a business trip and had not booked the ticket myself). I buy the miles, go to upgrade, and oh, upgrade not available. No reason given. I e-mail Skywards. They tell me that there are no upgrades on that flight, that even if there were, it would take 95,000 miles to do so (say what? Most I've ever needed on Qatar Airways is 50,000) and that the miles were non-refundable.

I had a couple of hours to kill before going to the airport, so I went to the Emirates office in Hamra. They said they'd look into it, but did nothing. They said to check at the airport, where they claimed staff had discretion. At Rafic Hariri airport in Beirut I was told I could upgrade...if I had $5,000. Gee, really? What about my miles? "You can use them anytime!" - Um, clearly not.

The flight was two hours late (for no reason other than Emirates was late - no weather or mechanical issues). On board, I was told to talk to the purser about my situation - he did nothing. In fact, he sent someone else to tell me that they would do nothing. They had also screwed up my special meal, but at least another flight attendant scored me some cheese from the premium cabin. Nice of him. No one knew what to do about the connecting flights and if I could upgrade.

We land. Pure chaos. A lot of people had missed their connecting flights (or so they'd been told, at least. Keep reading). The ground crew in Dubai were holding these signs, not high up, and kind of standing around. Almost missed the one holding info on my flight. All stroppy & huffy, she hands me a boarding pass - I'd been pulled off the flight then put back on, in an even worse seat. Almost all the way back. In a full row. So not only could I not upgrade, I got screwed by Emirates yet again. I'm told to hurry if I'm to make my flight. I do. But when I go to the counter she told me to go to to maybe change my seat, I'm told I've already missed my flight and to go stand in another line to be rebooked on another flight - "it's complimentary" she tells me with a sneer. Gosh. Thanks for doing me a favor, Emirates! If I haven't made it clear, this woman was rude. Way rude.

I stand in some other line, and it's total anarchy, with people shoving into line and the staff not caring at all. Finally a guy gets to me and he goes, "Your flight hasn't left. RUN!" which is just what you want to hear at 2:30 in the morning. I rush. I'm so angry at this point I fear I might spontaneously combust. I catch the flight. Horrible seat. I look across and see a guy stretched out over 3 seats. So...they didn't have to put me in that seat. Anyway, ** flight - cabin crew rude (I couldn't hear what one was say and she sighs and *shouts* "I'M TRYING TO ASK YOU IF YOU WANT EGGS FOR BREAKFAST!" Christ. Alright lady.).

Finally get to JFK, worse for wear. Wait an hour for luggage. Nope, my bag is not there. I go to a woman wearing an Emirates uniform in the baggage area and ask her about my bag, and I'm told that my bag was pulled off my flight but not returned. "Well, you were late," I'm told. No. No. No. I was bloody on time. Emirates was late. What the hell. Too bad Emirates didn't have the courtesy to tell me that my bag wasn't even on the flight. Why bother. I'm just some loser economy passenger, right? I could've waited at that carousel until I dropped dead & they wouldn't have cared. She points me to a counter, where they deal with such things.

So I fill out the paperwork, and like I said, I needed to go to work. But I didn't want my suitcase to come to work (who wants to schlep that home on the subway?). So I went to the Emirates counter in departures to see when my bag might arrive, as the lady at the Swissport counter (the baggage handling company at JFK) had no clue. I go up and talk to a guy named **, who makes a call and guarantees that my bag will get to me by the afternoon. I go home and wait (got permission to work from home). All day. No suitcase.

I call Swissport. They say they have no note from Emirates on an expedited delivery and that they aren't sure when I'll get my bag. It's after 5 pm, so there's no customer service at Emirates. Too bad they keep screwing people over after-hours! I call their reservation line and talk to someone who says they'll send a note to the JFK staff and that I can expect a call from them immediately. No one calls.

By this point, it's 9 pm. After a sleepless 19-hour trip and a day of work, I'm a wreck. I call Swissport. They say they think my bag will get to me close to or shortly before midnight. I tell them to deliver it the next day, as I'm passing out. I get my bag at 9:30 the next morning. Lock missing. Zipper torn (this is a Victorinox suitcase - very hard to damage). I got one e-mail from Skywards telling me I'll get a refund for my miles, but it'll take up to 45 days (funny how they take the money immediately - even selling us miles on false pretenses - but it takes them over a month to return it!!).

So I e-mail Emirates about the whole experience. I go back and forth with someone named ** who says the claim is being "investigated". Over a week later, I get a call from a guy named ** from Swissport - who had nothing to do with anything, but perhaps maybe ripping the zipper? Did he mess up my upgrade, treat me poorly in the airport and on the flight? Was he the one who failed to tell me that my bag wasn't on the flight? No. So I fired off another e-mail and I now have some other e-mail from Emirates Customer Affairs office in NY. I looked up how they handle things, and it looks pretty abysmal. Let's see if they actually do anything or if they just do what, it seems, they always do (treat people poorly).

Updated on 07/24/2015:

This is great. After weeks of waiting, I get referred to Customer Affairs. It takes them a couple of weeks but they get back to me saying they're sorry I was treated badly, that my case will be used to improve their training and that as a "a gesture of goodwill, without prejudice or admission of liability" they're offering me 7,500 air miles. Which would get me to, what, Queens?

The person who e-mailed me completely misunderstood my case, didn't respond to how badly things had gone in Dubai, seemed to think that someone from Emirates had called me about my luggage (though I'd clearly told them otherwise), & didn't even acknowledge the fact that they damaged my suitcase. I e-mailed her back, explaining that her response didn't make much sense, that saying my poor treatment would benefit their training program (gee, great!!) and offering me miles that amounted to nothing at all was only adding insult to injury. No response to that. Shame on you, Emirates. Shame on you. Cheap, low-grade, incompetent and utterly disappointing.

So I call my company to check in the agency where they booked my ticket. How much charges taking chance. Maybe it will be less but unfortunately they are charging higher. So I went back to ticketing desk of Emirates Airlines because they are charging less than the agency and another unhelpful lady snob face in the counter with of course freaking RED lipstick told me that she cannot rebook my flight and I should go to the agency who book my ticket only they can rebook my flight and shove me off without any further explanation. I got little aggravated how a well-known airlines cannot rebook my ticket. Seriously Emirates Airlines... It was a stressful day with unhelpful full of ego especially the ladies as if they don't get their salaries from their guests... I am always travelling via Emirates Airlines but now NO MORE. I will not request for Emirates Airlines anymore.

He gave me a quote which included an additional 20 kgs for 2 tickets, which I agreed to buy in addition to the 40kgs for each ticket. The total luggage allowance came up to 40 x 2 tickets + 10kgs + 20kgs excess baggage (purchased) putting the total to 110kgs. I got the approval for the above kgs from the company. Upon paying for the tickets, I was attended by another agent **. She informed me that Sri Lanka isn't allowed 40kgs but only 30kgs! She also forgot to mention that there are no bassinet seats available on the 3rd for which she booked my flight. After making the payment, I inquired about the bassinet and she mentioned no bassinet seats are available on this day.

She didn’t give me the option of travelling on another date when a bassinet seat will be available but said a request message has been sent, which doesn’t guarantee anything. This gross negligence on the part of your staff ensured that I end up losing 20kgs and having to leave all my essentials behind here in Zambia. To make matters worse, when I inquired about purchasing the lost kilos, I was told it was not possible. Further your staff mentioned that I should try to manage with the available kilos.

The person even had the audacity to say that my child was probably not even going to fit in the bassinet seat. He hadn't even seen the child. Isn't that demeaning, my son? Doesn't he have a right to sit comfortably on your aircraft or is it because he doesn't pay the full price that you disgrace him? My question to you is, as a customer do you expect me to go from one member of staff to another just to book a ticket and end up having to lose all my belongings as a result of your mistake? How does ** expect me, the customer, to know about the Emirates policy on baggage allowance? Why didn’t she inquire from ** at the time of booking the tickets in order to avoid confusion.

To add insult to injury, she even had the audacity to tell me that I was free to complain to you via email and that you will handle the situation as a team since there seems to be no supervisor/manager available for me to speak to in Lusaka. Is it the Emirates policy that a service center such as Lusaka is not manned by a supervisor to whom a customer can reach out to?

My gauge from the confidence that ** had was that Emirates endorses such poor standards of customer service and no inquiry/ action will be taken. It is a pity that Emirates holds its customers at ransom when we have no other option to reach Asia directly from Lusaka. What also surprises me is that the Lusaka office does not have power backup during a power cut, forcing many of its customers to walk away without being attended to. I was told to come back twice to get print outs of my tickets, making me go there 4 times. I suppose the staff thinks we are jobless. I do not expect to travel holding my infant son for 7 hours on my lap! I suggest you take some action about this complaint and not ignore it as suggested.

During my 16 years of working in the service industry, I have never come across a lady who was so rigid and confident that her company (Emirates) endorses not only poor service but a bad attitude, that she can walk away from the counter and challenge me to write to you. I conclude that your staff does not know what they are doing and haven’t been properly trained. I hope you will not ignore this complaint, as it was the impression given by your staff here in Lusaka. I await to hear from you. In the event you need to get in touch: ** **

I had received a flight reminder on 20/06/2015 with the same details during the time of booking. She was scheduled to travel from Mumbai to Dubai on June 21, 2015 (EK 507) and later a transit flight EK 875 from Dubai to her final destination – Kuwait. The Flight EK 875 was schedule to be in Kuwait at 19:05, and we were at the airport to pick her by 06:30PM since the flight arrived early. However to our dismay when we called her she told us that she was still at the Dubai Airport. Upon checking with the airline office we were informed nonchalantly that she had already board another flight – EK 859. When we reasoned about the delay and changing of the flight, no further explanations were divulged to us. Emirates customer service didn’t think it appropriate or perhaps necessary to notify us via Email or SMS about the flight changes. As a result, we were left stranded at the Kuwait airport for more than 3 hours.

Our nightmare was far from over. When she reached at the Kuwait airport we found that her luggage was badly damaged due to mishandling. Moreover, she was not provided wheelchair service after she landed Kuwait, in spite of being totally exhausted due to the flights delay she had to pull her luggage all the way out of the Airport by herself.

A quick browsing about the reputation of the Emirates customer service disclosed their true identity. I was shocked but not surprised by the plethora of complaints that are doing their rounds on the internet. Apparently it appears that the airline does not resonate with their customers at large and they definitely do not place a high value on customer service. Suffice to say that this will be my last booking at the Emirates and I will also post comments on internet and social websites about my experience and the woeful Emirates customer service.

The weekend was particularly important because my elderly father had just be diagnosed with secondary cancers in his liver and lungs (initially prostate cancer) and my mother was going in for major surgery in January. Therefore it was likely to be the last Christmas we would share together. Sadly the best made plans go awry and the following is a statement of what happened:

We boarded EK433 on time on schedule and after a slight delay on the runway due to heavy rain we commenced take off. We were full throttle and a third of the way down the runway, a bang was heard and shortly afterwards the plane came to an emergency stop. After many delays we returned to the terminal about two and half hours later.

In conversation with fellow travellers we were told that they saw the engine on fire and we knew there was a major problem when inspectors and police attended the plane at Changi Airport. My wife is a nervous flyer on the best of occasions but due to our need to regularly travel she was somewhat upset by the situation. What compounded the problem was the unhelpful support of Emirates when we returned to terminal, this was no reflection on the staff who did their best, but it appears to be the total lack of management in Dubai.

For hours we could not be provided with alternative flights and not be given any option on alternative airlines. This was particularly stressful because we wanted to see our family and did not want to miss our connection flight. When we were told that a replacement flight was arranged for 3am on Sunday we waited and did not get any sleep. This plane was then cancelled and no alternative was made, we did our best and persuaded Emirates to book us on the next flight which was a full 24 hours later. We were booked in two central row seats which for me at 6'2" Is the poorest choice to get any type of rest.

What was really annoying that we could not get business class on the second leg even though it was showing availability at $10 000 dollars for the two of us if we rebooked. It is clear they put previous business class customers on a waiting list pending availability if no one should book at the very high price. We felt we were also treated as second class business customers because we were upgrading.

I believe using a considerable number of air miles (64 000 skyward miles) and paying an additional £560 additional payments on top should be enough to treat us with respect. If they did not think so, they should not promote the loyalty rewards in the fashion they do. We missed seeing my parents for Christmas, most likely for the last time and were exhausted by the time we got Miami after two nights without sleep. I am no longer a silver member but together with my wife use the airline frequently.

I have always extolled the virtues of Emirates to my friends and had great admiration for their service. However on this occasion the total lack of support to assure us on connection flights or alternative flights and not providing us with the business class that we had paid for has greatly lowered my expectation. We have tried to get a refund of the money we paid for the upgrade of £560 and 64 000 skyward miles. We haven't even asked for compensation for a day delay. They have refused and told us the flight is not regulated as it originates outside the UK even though it lands in the UK and the ticket was bought in The UK.

After spending 3 days and calling over 17 numbers in 3 countries in order to locate our bag, not to mention the cost in skype calls, our bag still didn't turn up for an additional 4 days. Our flights cost us 4600$ and ended up costing us a lot more in business lost due to closure because of contents in the bag they did not have for us on arrival. I will never fly Emirates again.

In the plane our seats were next to the toilet, fine, but our steward, **, came every time when 2 or 3 people were waiting and he knocked to the door so the person inside to hurry up. This is a rule? In front of me a lady just enter and he knocked straight away saying "please hurry!" ** also shout to the people that we have to close the doors after we put our baggage up, because he has pain on his shoulders closing this doors for us. We were shocked. It was space next to my baggage, maybe someone else can put his baggage there, not on the floor, probably everyone thought the same and they didn't close the doors.

The captain was skilled, congratulations for him! At the end, this is the most important. We arrived safe even if we were not treated nice.

We have family travelling with Emirates Airlines later this year and we will most definitely tell them of our experience and of our extreme disappointment of our seating arrangements which put a not-so-good ending to our European holiday. The air crew tried their best to give us better seating for that leg of our journey but it was not so good. I sincerely hope that what happened to us does not happen to other travelers. We were very disappointed on the Dubai to Sydney part of our journey.

No any quick response given by Emirates Airlines. I am very surprised that Emirates Airlines staff treating the passenger in horrible manner. I had paid Rs 17556 for reschedule my flight but another person paid only Rs 3000. Initial ticket price of that person is same as my original ticket price. Only difference that I have done the check-in online. If you are considering that due to check-in online, ticket reschedule price was Rs 17556 then why Emirates Airlines staff has given my seat (30C) to another person. Emirates staff has provided last boarding pass to one lady, who had reached at boarding pass counter after me. That time only one seat was vacant and Emirates staff at Terminal-3 Delhi airport given last seat to that lady and they are talking that if they will consider me for board. Then they need to upgrade my seat to business class because my seat already given to another passenger.

I am asking how another person allow to go inside when door is closed. Actually that time door was not closed. Due to seat non-availability, they have not allow to go inside because in front of me one lady has got last boarding pass. You can check in your system. For your information, I report the boarding pass counter at around 8.50pm and last boarding pass provided to one lady is around 9.10 PM, Flight-EK-515 departure time was 9.50 pm. That day flight take off delayed by 35 minutes. Kindly read my concern and send your responsible reply. I am going to pass on this matter to my company also.

I had done the check-In online on 1st June for 9:50 pm flight (flight no-EK 515) from Delhi to Dubai. Due to sudden storm and heavy rainfall in Delhi in evening time on 1st June 2015, I reached airport little late around 8.50 pm, departure time of flight was 9.50 pm and I heard that due to some problem, that flight (EK-515) has take-off delayed by 35 minutes. I talk to Emirates representative person **, at T-3 Delhi airport, he told me that boarding pass will not provided to me due to delay report and gate is closed, if suppose gate is closed then other person should not allow to go inside. Actually they have given my seat (seat no-30C) to some other person. You can check in your system. Actually after me, Emirates staff has given the last boarding pass to one lady. He had report at counter just after me.

If gate is closed then how he can give the boarding pass to other lady. You can check in your system. Last boarding pass given to some lady. Emirates staff were talking that he need to upgrade my ticket to business class, if he will consider to me because all seat of economy class was full. I am asking that how my seat given to other person, if I had check-in online. Now this was first chapter, I missed my flight. Now please read second chapter. Emirates person has given the phone number **. He told me that I need to talk on this number. They will reschedule my ticket for tomorrow. I talk on this number. They told me that if I want to reschedule the ticket then I need to pay extra money. It is INR 17556. One of another person also missed the same flight (EK-515) and he paid extra money INR 3000 only for re-schedule his ticket in flight (EK-511). Original ticket price was also same. I am not able to understand why they have told me that I need to pay Rs 17556 and another person paid only Rs 3000 for same flight (EK-511).

First of all, if boarding pass provided to another passenger then why they have not provided to me. Gate closing was not the reason. Actual reason, they have given my seat to another person and one last seat was left and Emirates representative staff at boarding pass counter has given the boarding pass to another one lady who was also late. If Emirates staff has given my ticket to another person and flight was delayed by 35 minutes then Emirates Airlines should give the another ticket without any further charge but this is not happened. If I have check-in online then how Emirates staff can give my ticket to another person. Very horrible and unsatisfactory response provided by Emirates representative staff ** at terminal -3 Delhi airport. I am going to highlight this matter up to upper level if you will not compensate my money loss in some manner. In future I will not travel by Emirates Airlines.

I rescheduled my same ticket and paid INR 17556 and reached Dubai on 2nd June 2015 by Emirates flight (EK-511), booking reference of re-scheduled flight is **, Ticket no **. I want to know the reason, why re-scheduling ticket price for me is Rs 17556 and for another passenger, who have missed the same flight (EK-515) and his original ticket fare of same flight was equal to my ticket price and that passenger has re-scheduled his ticket and travel by same flight (EK-511). I am expecting good positive response from Emirates Airlines.

I am an Engineer and working in Sharjah, since from last one year. My local number is **. I am waiting your response. Please let me know, why you have charged Rs 17556 for reschedule the ticket, other person got the re-schedule ticket in only Rs 3000. If any mistake from your side then please compensate this loss in some manner, otherwise I will not travel by Emirates in future and going to highlight this matter by another route.

Our Story is as follows: Refer the reservation information above, JetBlue flight (136) or EK 6160 from Phoenix to JFK was delayed in Phoenix by nearly 3.30 hours for operational reasons. That delayed led my family to miss their Emirates connection to Dubai and to final destination, Chennai, India. When they reached the Emirates counter in JFK for issuance of new boarding cards for their onward journey, the officials declined to issue, stating because of JetBlue late arrival. Nobody notified them and the counter is closed. Emirates officials asked my wife to speak to JetBlue. When approached JetBlue, their story is the opposite. This ticket was issued by Emirates so they need to make arrangements, as they operate more than one flight to Dubai.

In this ordeal, my wife missed the flight to Dubai and got stranded in JFK for 28 hours. After repeated phone calls and my wife pleading for help she was re booked on Lufthansa (LH 401) Tuesday afternoon i.e. nearly 28 hours after her original departure schedule. Our plea to get us booked in an earlier flight went unheard. So without complicating things further, we have accepted this offer and boarded the Lufthansa flight next day. When she landed in Chennai (MAA) her final destination all six checked-in bags didn't arrive.

Here are three questions, I seek your help. 1. Who really owns this ticket? Why didn't JetBlue in Phoenix issue the boarding pass for connecting flight if both Airlines are co sharing the trip? 2. How can we get the lost bags as quick as possible? 3. We have incurred both tangible and intangible expenses because of the episode? We have to claim them. What is the process?

Tangible loss: In New York, Food, water and miscellaneous expense for three, cell phone usage expenses, cancellation of ground transportation from Chennai to final destination because of the 30 hours delay in reaching final destination, additional fees for rescheduling ground transportation because of late hours (Lufthansa LH758 flight arrives close to midnight in Chennai, more taxi fare for midnight journey). With all these, no checked in baggages have arrived at the final destination, this will lead to substantial loss, hours of time, and money. The memories in the baggage cannot be replaced easily either.

Intangible loss: Immense Stress, anxiety caused to all three passengers (two of them are children), lack of sleep and food. (There was no food available for purchase in the terminal in Phoenix and Chennai.) The delayed arrival in Chennai (MAA) and missing of all checked-in baggages now puts our family reunion preparations in total disarray. Await your earliest response to resolve this matter. I wish you will review this honest Customer feedback and take suitable actions, compensate for all the loss at the earliest. I can be reached at ** or **.

I reacted strongly to this illogical objection and said that "we had booked all our tickets through Emirates Airline and hence we are not Qantas passengers." An all-sector Emirates ticket was purchased to ensure Emirates baggage rules will be applicable on these sectors. We don't know Qantas and it was the Emirates booking office in Dubai which offered us EK-5109 as an Emirates flight to London. But all our objections were lent a deaf ear. The operatives were wearing Emirates Uniform. I said that "if this is a Qantas Airline flight then why is it that you are giving me the boarding passes?" They said that Emirates is only handling this Qantas flight, whereas the rules and regulations are those applicable on all Qantas flights. Hence we were left to face the miseries of Emirates inapt policies.

When logged in to select our meals and seating for our return journey from HYD to DFW, I could not locate the information for my child and when called the customer-care in HYD, the representative had stated that the system has cancelled our child ticket; since she did not accompany us on one of the legs. When I explained the whole situation and my conversation with the DFW field staff to the representative and the fare conditions (fare conditions dictate that I can re-instate the ticket for a fee) but was denied that this is not possible. He clearly denied and said, that, I will have to purchase a new ticket for our child. At the time, the HYD Emirates Rep. stated that the flight was full and that no tickets were available. So with great pains and visiting the local Emirates office at HYD was able to book a seat on the same flight and travel date for my daughter.

If the ticket buying process were transparent and that if the system would have allowed us to buy a one way ticket without the condition of an adult required to accompany or condition to call the office to confirm booking after purchase or would the DFW staff had made a note during check-in, in the system then the whole process and travel would have been less stressful and inexpensive. To document the occupancy during our return flight, I have documented pictures of "unoccupied seats" taken during my return journey. Indeed the flight was relatively open and that there were seats unoccupied. Worst management services!!!

What about allowing customer to book an international flight online but NOT redirecting to the departure city so customers are instantly aware that payments and basically anything can only happen from that city?? No clear info error messages and NO, IT DOES NOT SAY despite what the operator says, that "special fares" cannot be paid online or via phone or via local office. If that's the case DON'T allow customers to make an online booking in the first place!! It's not like you have an option to book and pay later online because they don't. No option. All different operators NOT trained to give proper info back without being rude. Very inconsistent nightmare before we even book a flight. And thank goodness for that, this saved us from travelling in Emirates altogether and never. I feel sorry for those who did and have suffered worst or found this site too late. It's not worth the trouble or the 3 wasted days.

They finally let us out from the plane into a tiny lounge (at least it had AC). Forget about food or water at this point. 1.5 hours later they boarded the same plane all over again and with total of 4 hours delay we finally took off. Aside the fact that the treatment was horrible there are several unanswered questions. Why the inspection was not done before the scheduled flight time and why the problem was not identified then? Ok fine it comes down to things happen we can all understand that but why we were not provided with a new plane?

We were in Dubai, home country to Emirates Airline and the company couldn't expedite the problem with providing us with the new plane? I did not feel safe at all on this flight without even mentioning the treatment we received by the crew members. Thank you for the most horrific and scary experience in my life that caused me a lot of stress and emotional damage. It was my first and my last time I flew with Emirates! Never again!

I find it very disturbing that this all happened in one flight. I feel that an airline of their caliber should have no problems of maintaining cleanliness in their aircraft, as well as training stewards to handle issues as such from a passenger.

By this time I was really losing patience as my husband was in agony and I was half carrying him, when we emerged from the last lift I was insisting that a wheelchair had to be found and one eventually was found only once again to not be taken all the way to the plane entrance. Disgusting service for a really ill man who was in desperate need of help. We eventually received that help at Heathrow with no help from Emirates themselves. Never want to have that sort of experience again.

1. If your final destination is Dubai, your luggage will be in your hands minimally no earlier than 45 minutes after arrival. So if your are scheduled to arrive in Dubai at 10am, you will see your luggage around 11:30am.

2. If your final destination or connection is in Dubai and you happen to NOT get a gate which is now the trend, it will literally take you 30 minutes to reach the terminal after you have touched down.

3. If you ask for something on board that is not part of the script, forget about it. What do I mean? Let's say they take your drink order, and for any reason you change your mind... forget about it. You will not get your drink.

4. Condiments and Bread baskets are served after you have completed your meal.

5. If the Monitor is Seat is broken **... There is nothing they can do, nothing they will do and that is the end of that.

Their new fares that are now more restrictive than the traditional US based carriers are worse for business travelers. If you are part of a corporate account, implore your travel coordinator to stay away from Emirates. Their Business class super savers may look appealing, but God help you should you change... Not only are they restricted, they are restricted to certain flights which is not disclosed to you until you actually try to change the flight. These sound petty things to someone who may use Emirates business class once a year. But to someone who uses them (used to use them) frequently it makes all the difference in the world.

For now stick to Qatar Airways and Etihad, which means that if you live in Dubai you will have to drive to Abu Dhabi to take Etihad, or connect in Doha to take Qatar airways, but well worth it... The time difference is the same. I had 3 staff tell me that they too have recognized that their service has declined. They were now ashamed to be part of Emirates.

After 14 hours flying, we left the plane and we forgot my wife's iPhone 6 Gold (64 gb) in the small pocket in front of our seat (19E on the flight EK247, on April 20th, 2015). We realized that we left it there right away after leaving the aircraft and we asked to the ground crew to bring us the iPhone, and they told us that it was already cleaned and that they didn't find it.

So much money and time wasted on security at the airport and they can't control their own employees to stealing things to their clients? It's interesting that the cleaning staff (or the crew members, actually I don't know) found and returned a couple reading glasses, but not an iPhone 6 and any other expensive thing. Theoretically, they are scanned after leaving the plane but I saw the process and the control is not very deep in Rio. I expect from Emirates a response and proper treatment of this situation. I also wanted to make a Police Report at the Airport, but my flight was leaving and I didn't want to lose it.

As the plane started to take off, I took note of the leaking spot, and tried to position myself so that the water would not leak on me. After a few hours I got tired trying to avoid the leaking roof. I stood up and taped a plastic bag under the leaking area to keep the water leak away from me and my family. As I was doing this, the passengers around me were looking and laughing at me and my plastic bag. It was one of the most embarrassing moments of my life. Not only did I tape a bag under the leak, I had to periodically replace the bag when it was full of water. Every time I had to replace it because it was full of water, the passengers looked and laughed. One time, I fell asleep too long and the bag overfilled with water and burst. It soaked my clothes and managed make it over to my wife sitting at the other end and woke us all up.

It disappoints me that Emirates knew about the water leaking problem, and they still allowed someone to sit under the water leak. A flight attendant gave me a blanket to help with the leaking, but after a while the blanked was soaked and it made the situation worse. During the flight, a flight attendant came up to me and recorded my name and concerns about the seats. They mentioned I would be contacted by Emirates and have the issue resolved. This was on March 8th. Today is March 21st and have not been contacted yet by Emirates. It has been over 2 weeks since the incident occurred and my name was taken. It was disappointing and embarrassing to have to go through this whole incident. I thought I was flying with Emirates, a prestigious airline company with the newest planes in industry. I am very frustrated with the whole trip. You get what you pay for, and I did not get anything close to what I paid for this trip.

I have sent an email with no reply and so called again and was given a baggage number to call. I did that and got a voicemail telling me to email my complaint within 7 days and I may not hear back for 28 days. I therefore don't even know if they have received it. This is totally unacceptable, any other airline would give you a case number and some direction of how to move forward with your case.

It was very hot, water and drinks were only served after some complaints were made and 4 hours later. The staff were curt and officious, I understand they were frazzled, but there were no apologies, or announcements made. It was such a frustrating and exhausting wait. I was finally told that I would now have to go to Heathrow and at 2.15 pm and my bag would be diverted. I was supposed to spend Good Friday with my sister. I had booked a hotel in Gatwick and list 75, and needed to book another in Heathrow another 70. When I asked about compensation, I was ignored. I was finally given a hotel voucher, and told I could collect my luggage after immigration. But when I went to the baggage center I couldn't get my luggage, then I could but it might take a few hours. It was 9.30 pm by now. I decided to get it then next day. There was more queuing and waiting and finally got to the hotel around 10 pm.

The next day I went to the airport early to try and get my bag, I had medication I needed to take. I was told it would take an hour and a half to get it, I would miss another flight if I waited. I wanted to check it was going to Heathrow as my airport had changed, I was told it was going to Gatwick. I spent another 45 minutes sorting this out. The flight, EK003, left an hour late as it waited for passengers from a delayed Sri Lanka flight, how come it could wait today for a flight and not the day before? I am concerned when I fly back the same thing will happen. I'm exhausted and angry at Emirates, it's ruined my holiday.

A random Emirates supervisor came and promised us a bassinet on board for the baby. We boarded the plane and found out that there were no bassinets available and that the ground staff have made a mistake. We were told to either carry the baby for the entire journey or else. We got off the plane and were asked to pay approximately $1000 (US dollars) for delaying the plane. After 8 hours of waiting and discussions (with unsettled 4 months old baby) we ended up changing the flight to next day, paying $500 and additionally paying $260 for an overnight hotel stay. This is what happened today, let alone the extremely high degree of unprofessionalism. We are extremely disappointed and frustrated at the Emirates. Please be careful before you make your worst airline choice ever.

We arrive late to the wedding and went through a lot of frustration because we had to wait 6 hours at Dubai airport to wait for our next flight. Ok that aside, we finally got to our destination and thought ok the nightmare is over. Little did we know. Prior to checking in at the airport, I was constantly checking emirates website for updates because the weather conditions in USA were not good, But the site said the flight will leave on time. We checked out of our hotel and took a cab, went to the airport.

At the airport we found out that the flight was delayed 18 hours! And the website was STILL not updated. It still said leaving on time. It was 1 a.m. I had my pregnant wife with me, we requested the supervisor (a rude racist lady name Rudoh) to give us a hotel and she was so rude she was not willing to even hear a word from our mouth. She didn't give us a hotel and I fought with her for hours, and requested to speak to a manager and she said we cannot disturb the manager for such matters. My wife begged and pleaded her that “It’s 1 a.m., I am pregnant, I'm new in this country, please provide a hotel,” but she wasn't willing to listen or understand. At the end, we gave up and had to get a taxi and find a different hotel since we had checked out of our hotel.

We found a local hotel which cost us $300 a night and had to check out 12:00pm and wait at the airport for 8 hours until our flight takes off. Upon arriving at the airport, we requested meal vouchers and we were told we cannot get them, they are for in transit passengers only. We were so tired of asking we gave up. A few hours later, when we checked in and spoke with other people going on the same flight, we were informed all the passengers got a hotel and meal vouchers. This is disgusting. The crew for emirates is the WORST. I've never felt this humiliation and frustration on ANY other flight ever.

DO keep in mind my wife was pregnant and the Rudoh said she didn't care. I wish I had a camera so I can capture the experience and show it to the media. I'm not the type of person to come home and report but this was something unforgettable. Also, upon finally arriving to the USA, I couldn't recognize my luggage because both my bags had a huge dent in them, and the handle was broken, zipper was broken, and the top was ripped. WHAT ON EARTH HAPPENED TO THEM? It feels like the crew at the airport did it on purpose. I showed my luggage to the crew at the airport immediately. These two bags were brand new and my first time traveling with them.

I am so disappointed in Emirates. I need a reimbursement for my hotel I had to book because of their obnoxious staff. All the passengers got a hotel and meal vouchers. My wife was crying and I was helpless. I can’t believe people are treated this way. Is it because we are not Muslim? Is it because we were not one of them? I am very hurt. I want to send pictures of my luggage and my hotel bill and I expect someone to contact me regarding this matter.

My wife and I tried contacting people and address this matter, we even left a review on Facebook for Emirates, but no one contacted us. It’s like no one cares. This is not only about money, it’s mainly about how we were treated and how helpless we had become. How did all the other passengers get a hotel and we did not? How did all passengers get meal vouchers and we did not? I need answers to my questions. I need justice. I emailed them, but have not heard back. Nothing has been done. Wrote on their Facebook also, and nothing happened. They just don't care. They really don't.

Somehow, I reached the other terminal and hoped I would get the stroller at New Delhi but the nightmare had not ended (in fact it had just begun...). At New Delhi airport, I asked for my stroller at the gate but they told me that the strollers can only be collected at the baggage carousal. Now, don't these airlines know that a travel stroller is made for convenience at the airport, not to be collected as luggage. Who do you think will carry babies through the immigration check and stand in long queue without a stroller for hours. I had to walk for almost 20 minutes to reach the immigration check with infant in one hand and diaper bag in another. And Delhi airport has 1-2 hour long queues for immigration.

Somehow I reached luggage belt but then after waiting for almost 1 hour, I was informed that the stroller was lost and I had to file a missing report. This is how Emirates airlines treats passengers traveling with kids. I have decided for sure that I will never travel with Emirates again. But I want to share my experience here so that others can know about strange Emirates policy about strollers and how they treat their passengers.

Later when the crew was serving drinks, I asked the crew member for a glass for water and juice. She asked me back in a very surprising manner if I wanted water and juice and I said yes. She looked really pissed and I had no idea why. I can totally understand she might be pissed that it was a long flight and they had to take care of some 300 passengers on the flight but still it's her job to be polite to the passengers. She spilled the juice from the tray on me and I asked her what's wrong. She just gave me a bunch of napkins and didn't even say sorry. I was really shocked. I have my return flight to Dallas next week and I am absolutely not interested to travel in Emirates. I have traveled in International and domestic flights lots of times but I have never experienced anything of this sort. I am completely disappointed. I hope emirates will take care of this.

In the past on 2 occasions Emirates has lost my checked in baggage only to have them delivered to my residence in Dubai 2 days later. So this time around I decided to pack all my electronics and essentials for a week in my carry on, which they have lost. In addition, since I was traveling to India to start up a business, I was carrying cash that I distributed between my handbags and the lost bag has a considerable amount of cash! Firstly: Emirates has been very unresponsive. Second: Each time I call, Mumbai staff is waiting for a response from Dubai. Third: They have gone ahead and decided that the bag cannot be found, but they have not informed me of this decision till I call them!

In a phone conversation with their staff at the Mumbai airport on February 11th, 2015, the staff member tells me that since Dubai has no idea where my bag is and since the value of good in the bag is so high they do not know how to proceed with compensation. They also mentioned that Dubai is not sure if they can compensate me for my loss! I can deal with a stewardess or two that have been impatient and rude on occasion. I can also deal with a checked in baggage being sent back to me 2 days later, but losing my hand bag with all my valuables...this has gone too far. I wonder if I can sue Emirates Airlines for the mental agony and distress their irresponsibility has put me through.

On my way back from Istanbul to Dubai on 3 of February I visit office Lost and Found in Dubai (and in Turkey as well) but they just apologize. I sent a lot of emails there and here to Emirates Airlines Team just to double check inside and between the seats (35A and 35B Zone D) but again and again no action taken. Even inside the aircraft available cameras and it is easy to check how and who stole the phone but again no any action. One week already I trying to contact the team and all this without result and everyone knows that Emirates Airlines the best, safety and strong airlines in the world and they care about their passengers and their valuable things. I hope that after this complaint you will find and take the right action to help me.

When they get down at Dubai airport then nobody was giving the wheelchair. Somehow my mother manage to catch the connecting flight and when they reach to Delhi, it was horrible. They were waiting for more than 30 min but nobody was providing the wheelchair and after that my wife struggle a lot to get the wheelchair after walking so much when my mother denied to walk any more. Then they provide the wheelchair and took her out and they are also asking money for that too. Thereafter, she felt very severe back pain so went for doctor after reaching home. So I would request everybody whoever need the service like wheelchair, don't travel with Emirates.

I immediately called back and spoke to another rep who stated there was no mistake in the bookings...I had made the mistake. I insisted it wasn't me. She was very stern. She then proceeding in telling me that a flight change fee would be applied x 4 plus the extra £440.00 to match the price of tickets showing up. I am out of pocket even though they have made the mistake and I called back almost straight away when I noticed the error on my booking Itinerary. I am now stuck. This is not the first time I have had problems with Emirates but more fool me for giving them the benefit of the doubt. Just want your money...they don't believe in customer service or loyalty. Twitter campaign needs to be launched -- #emiratesfail -- That's the only way this company will do anything.

Travel agents where requesting ridiculous amount of money for visa process and I really wasn't comfortable with that. I did more research and found out I could get my visa from VFS global in London at a cheaper cost. My question is why wasn't I advised in the first place by Emirates to go to VFS global which is also the same on their website. I really feel I was mislead.

My family and I have flown all over the world and with various airlines, some good some bad. However, this is the first time our flight has been delayed by anything over an hour, let alone 3. To say that we are disappointed and angry is an understatement. We expected the best, and instead we have experienced a horrid start to what was supposed to be a smooth vacation.

As this was a holiday we had been planning for a period of time, we had pre-organised our method of getting to the airport. Our flight was planned to depart at 3:35am, and as such we organised to get to the airport at 12am-a time our family friend was happy to drive us to. We are now forced to re-organize our plans due to the incompetency of Emirates.

We complained at the Emirates desk in Dubai, and we were threatened with arrest. We did not get any assistance in UK or Dubai or Pakistan. My father was in bad health when he finally arrived in Pakistan. He needed a months rest before he could enjoy his trip. On return to the UK we contacted Emirates customer affairs in the UK with a detailed email of what happened. They replied and apologised vigorously, but refused to do anything about it. In this day and age they seem to think they can treat their customers like this and get away with it. Shame on you Emirates.

What I am writing here is that having read about people's delayed lost/damaged/delayed luggage and some people seem to think this is relevant only to Economy Class - NOOOO - we had ALL THREE suitcases left in Dubai on Christmas Eve AND one badly damaged that on returning we had to pay for it to be covered in cling film!!!! We had to get a taxi there and back at our expense on Christmas Day morning after no sleep to pick up all three big cases from Sydney airport so we could have clean clothes for our Christmas Day meal. I have both e-mailed and written to their UK address and am awaiting their reply. Business Class "Priority" - Don't be fooled folks!!! I like to add, majority of ECONOMY actually got their luggage put on the plane too!

We still had not eaten at all! We were starved and tired and the staff was rude and short with us even though none of this was our fault. We had to drag our bags to another terminal with no assistance offered and wait in another line for an hour to check in with Lufthansa. We finally got some food around 9:00 pm once we were in the terminal for the next flight. We missed a whole day of our vacation sleeping since we were awake for 24 hours. I've never felt so under-appreciated or treated this badly.

It took two weeks and several reminders before I heard from them. They had the bag picked up from me and after a few days and (again several reminders) they offered me a nominal amount as compensation as I did not have a receipt of the purchase of the bag. I refused to accept their ridiculous offer and asked them to return my bag.

Just imagine if an airline that treats like this to a frequent flyer who is a Gold member of the FF program what should other not so frequent travelers should expect. My strong advise is to AVOID Emirates. Emirates is the most arrogant airline and if there is an award category for arrogance I strongly recommend that it should be given to EMIRATES

Immediately I phoned Emirates who looked up the booking and stated that the equivalent flight on the date I wanted was £40 extra but then said I would also need to pay a £100 fee for a change of date... For a genuine mistake on a booking made less than 5 minutes previously. Whilst continuing the conversation the phone went dead. I checked online and saw that the flight on my correct date was a price difference of 90p so called them back. Was told there was no flight at that price and to change my booking would be £216!!!! I asked how much to cancel completely and was told £200... How does that make sense? Told to go online and change my booking myself from my account which I did and surprise surprise the price difference was yes 90p. However I still ended up paying the £100 "fee" to change my booking ... The easiest money that Emirates probably made!

For such a huge company I would have expected them to show some customer service, to acknowledge and to be a bit reasonable over my mistake... As it is I now have ended up paying £100 extra for my flight AND even though I now have a layover of 14 hours I have NO hotel provided by Emirates... Wish I had booked with someone else? You bet!!!

In fact, we lost a bag while passing through the scanner. We made a complaint at the airport counter but a security officer ordered my wife to go and search for the bag herself. Finally, the bag was recuperated. It was mistakenly taken by another passenger. When we were going to the counter, an officer, I guess from Emirates, told us that the counter was already closed. We tried desperately to seek help from the airport staff but they did nothing.

Moreover, no announcement was made to inform passengers that the counter would be closed shortly. Now I am requesting your assistance regarding this matter as we have been facing lots of problems since then. We had to bear an additional expense of 36 800 PKR to reserve our seats on the 18th of January 2015. In addition, I will have to join duty later. I am therefore asking you to claim for the above expenses besides Emirates or another body. Below are my contact numbers.

I still do not have any feedback regarding my missing bag and cannot express how disappoint I am for the second time around. This was our honeymoon trip and my most sentimental belongings are in the luggage. The call center is of not help either. My advice - BOOK WITH ANOTHER AIRLINE.

We left the hotel the following morning to get our flight from Dubai airport to the U.K. In the airport my husband had diabetic hypo which we believe was caused by the upset of the previous night. I asked a member of staff in Dubai airport to please make an announcement to the gate because I knew we was getting close to boarding time. The lady told me she couldn't do this and we need to make our way to the gate. This was impossible as my husband was poorly and was weak and disoriented.

When we made it to the gate we was told we was not able to board the plane as we was 4 mins late. I tried to explain to the gate manager what had happened but he was not interested, he just said it was too late and he was not letting us on. The air hostesses that was on the gate couldn't even look at us as they knew how disgusting it was that they was not allowing us to board. As a result of this we then had no choice but to pay to book in to the airport hotel as we was told the next flight wasn't until 3pm which at that point was another 8 hours later. Waiting in the airport for 8 hours wasn't an option as my husband was so unwell and also I had my three year old daughter with me.

The hotel was £100 and then we also had to pay a further £450 for new flight tickets! The staff in the airport was very shocked that we was not allowed to board the plane. This was a very stressful and upsetting time for me and my family. When we finally arrived in the UK, all four of our luggage bags were missing. In the bags there was my husbands diabetic medication so this was even more stressful. Our luggage finally arrived 2 days later, I was totally appalled by this after being reassured by the Dubai airport staff that our luggage was 100% on the new flight with us. There was Louis Vuitton handbag missing out of my suitcase, my daughter’s diamond earrings and also our iPad. I'm totally distraught by this whole experience.

How a supposedly reputable airline could blatantly not wait 10 minutes for connecting passengers when the next flight to their destination is not for another 14 hours is beyond me. We told them we were missing the first night of our honeymoon and they did not offer us anything special (no upgrades, meal in a nice restaurant, etc.), or even a genuine apology. The inflight services and the cabin itself are nice, but because of this experience (and the fact that 3 out of the 4 trips we took with them were very late) I will never fly them again. There is uneven service from their staff. Some of their staff is very nice, some extremely rude (where you wonder why they have a job in customer service). Our return flight was severely delayed (5 hours).

When I call Lufthansa call center in Pune and Mumbai, no one picks. Later I called Delhi office and one guy picked but later he put me to other person.. That person told me what I knew already. He asked me to check with Emirates. Even me explaining that bags are not on emirates but they are suppose to be on Lufthansa. I hope I will receive bags but maybe a day late, but no big deal. I can wait. When I asked for flight change at SFO, they asked me to pay change fee and also fare diff at United counter.. But now that I have to go thru such a big trouble, how am I going to get compensated? I was getting four leg flight for 900 dollars and I did not buy it as I wanted to reach early but then it happened the same. Two or three days later.. now that my luggage is located, Mumbai could not release customs. And now it’s getting routed to HYD either directly or via Dubai.

Rep from Lufthansa called me and told me send the email to US customer relations cell but haven’t received the correct email id yet. This is 7th day after I landed in India and my luggage is still missing. One other thing, Emirates wants me to go to Mumbai and pick the luggage and they do not want to pay for any of the pain I take except the transport. And that also looks like they do favor to me. Now when I call US Lufthansa, they have no clue. They say the file is with Emirates and they can do nothing about it. File with Emirates, flight booking with Lufthansa, started with United airlines, landed in Pune with jet airways... and now luggage is with Lufthansa. I have kept lot of patience while talking to all the people. At least 50-60 phone calls I have made in last 7 days. Who is going to compensate me for all this?

After another two days, Received only two bags but I was informed that all three have been located. Just now received call from Mumbai that only two were located and third one is lying at airport with some other name. (It means that someone is lying). (Why would they not call me right there and send me the picor something thing). After I checked my bags, there are items missing (hardly anything in value but one item of more emotional importance) (1. Dates, 2. Pistachios, 3. Socks, 4. Cetaphil, 5. Oakley glasses etc). 4. I am pretty sure there will be more items missing from third bag after I get it and also I don’t know when I will get it. It was very evident that my bags were opened as I did not find things in order the way I packed. (One of the dates box was opened and dates got spilled all over). Bags should have been send directly to Pune as I had initially booked my ticket from SFO to PNQ.

Why these were sent to Mumbai, I don’t know. Mumbai customs people are like vultures. I have been travelling for last 12 years and after Lufthansa started flight directly to Pune, I stopped flying to Mumbai to avoid these people. I paid 300 dollars more to fly to Pune. I know my third bag will be opened too and will not surprise me if items are missing. Bags need to be opened by customs authority in front of Carrier people are under surveillance (I request footage of surveillance). Got few calls from Emirates Mumbai - one will say bags will come same night, other one will say I am new and was on leave for two days, one will never pick up the phone, etc. I also learn from you that Mumbai will not first release the baggage but then they release it afterwards. That means either they are not aware of rules in the beginning or they changed their mind later...

When I questioned about the new policy which was not accessible or communicated to me, they did not have any proof but to constantly ask me to pay the amount. It was pure unprofessional the Emirates attendant behaved with me, and since I had to make a decision, I paid the charge on credit card & then consent later. I am really disturbed with the incident and the amount - 260 Euro is not a small amount that any mid-level passenger could afford. I request the Emirates authorities to re-look into this issue and reimburse the amount for the same.

The person at the check in counter was very rude and she was eyeballing like we were flying for free and she was paying for our trip. After all the hassle at the check in counter, again they stopped us right in front of the airplane door and weighed things we were carrying in our hand. They woke up the sleeping one year baby and did not even consider that baby was crying and cranky.

When we reached Dubai, there was another hassle. We had confirmed by calling airlines that we could take 5 piece luggage and this was accepted in NY check in itself. However, the guy at the counter again said we can only take four. Again, with the baby we had to wait another one hour before they let us know that we could take 5 piece luggage. What was the wait and inconvenience for? I am writing only few things here but was a horrible experience traveling with a baby in Emirates. I would more and travel with a better airlines. Especially, THOSE WHO HAVE BABY AND TRAVELING, DO NOT MAKE A MISTAKE BY FLYING EMIRATES.

Upon my return to UK, I wrote to Emirates to explain the circumstances in the hope that they might do the decent thing and give me some sort of refund. They have however replied, refusing to do this quoting all sorts of rules and regulations that they can hide behind. So instead of helping me during a difficult situation, they helped themselves out of my bank account. I have asked them for a refund of the taxes that I paid for on the first set of tickets and will pursue this claim through the Small Debts Court in Scotland. Emirates customer service reputation is fully justified as far as I am concerned.

After about 15 minutes, it was obvious that this, whatever it was that had been spilled, was not going to dry without staining. I called over the young gentleman again and he called his cabin supervisor who was quite rude, telling me that it was only mine that was wet... different story to what I had previously been told! This 'supervisor' had no name badge on and when I asked his name I was told "I'm the cabin supervisor, I was just handed your small card and told to send in the complaint”. I asked him to sign something to say this had happened on board but he wouldn't do that.

I have the receipt and you would see that my jacket was brand new and actually hadn't been worn at all. I was carrying it as I didn't have room in my suitcase. I also have photographs that I have taken. I live in Durban South Africa and there is no dry cleaner that I would trust to clean suede, especially a watermark. I should like to add the question, “what on earth has happened to the standard of your staff?” They all seem young, inexperienced, and some of the men look scruffy with shirts marked and hanging out their trousers and looking as if they need a haircut. However this isn't my case here. I just want to know what you are going to do about my brand new jacket?

I EVENTUALLY had an answer back from Emirates: "Thank you for your e-mail and further feedback and please be advised that we deal with all customer feedback in chronological date order in fairness to all our customers. Whilst I regret that you are unhappy with our response, I would like to assure you that your file has been fully investigated and responded appropriately. Regrettably, I can only reiterate my apologies for any inconvenience caused as Emirates has no documented report for this incident at the time, or later recollection by the cabin crew on board. I am sorry that you remain disappointed with our final position and if we have been unable to bring this matter to a totally amicable conclusion on this occasion."

ARE YOU SERIOUS? This incident scarred me for life, and you look forward to welcoming me on board again soon?? IS THIS THE SUPPORT YOU GIVE? Cause of heavy traveling and my initial respect in your airline, it took me 3 months to turn from a blue to gold skyward member, and that flight is now definitely the last.

The worst event was 20 hours before our flight home, I check our flights and seat booking - all was fine. At the airport I tried to book in and print our boarding pass. It said 'seats can not be allocated- go to the desk'. This we did and were told we had been selected to go on standby! Luckily we were booking in just as the counter opened so after waiting (and fuming) for 20min we were allocated seats. So why is it acceptable to overbook a plane and have customers PAY for a seat and then have Emirates decide to give your seat to someone else. How is that fair or ethical? I was so disappointed by our treatment on both flights with Emirates - the worst flying experience we have ever had.

I finally got to the customer service desk and inquired about this change and I was told to "sit down and wait the extra 9 hours." I was informed that they had no hotel rooms available so I should secure myself a seat at the airport. I tried to ask for help again and found one staff member who was willing to help. He told me he would get me a hotel room and I should follow him. I followed this man for 20 minutes with my bag. Suddenly, he opened a door and disappeared. I knocked on the door and no one answered. Another staff member came out and told me to go back to the customer service desk. All the walking and hope was for nothing. He was leading me astray for no reason. Was this some sort of game between these imbeciles? Is this racism, sexism, prejudice, ageism? I have no idea!

I failed to mention that I was meeting my brother at Dubai to catch a flight with him to Sydney. I noted down his gate, picked up my bags and ran there. The doors had just closed. I had just missed him. The staff told me that my brother was aware of the situation and that he would meet me at Sydney Airport. Later, I found out that my brother refused to get on the flight without me and the staff informed him that I had left the airport to go to the hotel that they never supplied. To make matters worse, they wouldn't tell him when I would arrive at Sydney so he had to wait for me at the airport instead of going to work. What is wrong with these people?!

So my next move was to contact my mum, I asked to use the phone which was refused then finally granted and snatched from my ear after 3 minutes of a timed call. Bearing in mind that I queued up for 40 minutes for that call and no one else was using it. When I reached Sydney, I submitted a complaint outlining the above and more. No response. I resubmitted my complaint and received a response after a month. Emirates agreed to credit me with a measly Skyward Reward points. I responded that this ridiculous amount was unacceptable and got no reply. They still failed to add these points on the account. 6 months later I received a general reply; I responded and guess what? No reply. 2 months later I resubmitted and have not heard from any representative of Emirates. After 5 complaint submissions and a few emails Emirates has still maintained its specialty rudeness and lack of professionalism. How can a major company act like this and get away with it? If you want to travel well, DO NOT FLY WITH EMIRATES! Or over a year later you will be writing something similar.

On September 5 we were informed by email that our luggage had arrived in Barcelona and would be sent to Madrid on next available flight. Through worldtracer.aero we could see that the luggage was sent to Madrid on Iberia flight 2711 which arrived at Madrid airport on September 5 at 18:30 in the evening. Having had delayed luggage experience in the past, we were expecting to receive the suitcases in our hotel at least 4 hours after flight arrival. However this was not the case. No one answered our emails or phone calls that evening (Friday evening, everyone from your office or SWISSPORT had gone home). We wonder when is delayed luggage ever delivered? How many days do passengers have to wait?

Having received no communication or suitcases on Saturday morning (September 6, 2014) my wife took the train to the airport to see if she could claim the suitcases. Of course SWISSPORT office in Madrid airport was closed at 10:30 in the morning (we wonder why it opens at midday). Iberia staff were able to tell my wife that the luggage had arrived and for them the case was closed. Not having received the suitcases, my wife requested to search for them herself in Iberia's luggage storage areas. She found her suitcase but mine was not found. Since that day (September 6, 2014) my suitcase has been missing. We stayed at hotel in Madrid until September 8.

and Emirates Skywards Silver tag with my name and member number on the side handle. We have emailed a claim form detailing all items in the suitcase, we have sent photo of suitcase with tags. Your Madrid office paid me 3 days compensation for luggage lost. We have been told that as far as Barcelona office is concerned the case is closed and to refer the matter to Dubai's office.

I object to the case being closed because you have not found the suitcase and you have not paid us any compensation for items lost. Is this payment forthcoming or are you still looking for my suitcase? We have not heard anything from you since September 30. We are appalled at your incompetence in handling matters with passengers! You do not seem prepared for your expansion and growth. Be assured that we will avoid flying with your airline in the future and our opinion of Emirates, to friends and family and anyone who asks us, will not be a positive one.

No flight announcement for EK 855, not a single one till it left. Regular Flight announcements for other flights. Not even a single call for no show passengers having boarding passes. Other than us, we came to know that there were other no show passengers. Our plea was unheard & we were repeatedly told that it is our mistake with following: How the other passengers boarded the craft. Flight was being announced. Asked to report ticketing counter. Pay AED 540 for no show fee. I feel that that the flight EK 855 was overbooked, as such deliberately left us without making any efforts through announcement. You may validate this by checking the flight load.

Moreover, lady staff at ticket counter asked us also to pay for excess baggage for my hand baggage which was put as check in baggage by Emirates staff at the time of boarding at Ahmedabad. In-spite of explaining her about it, she was rudely insisting for excess charge. Anyhow, as I was on receiving end at the mercy of Emirates & their staff, without wasting any further I agreed to their terms for issuing flight ticket for DXB-KWI, EK 871 for AED 540. However, the transfer desk supervisor understood me & asked the lady to issue ticket without any charge towards excess baggage.

We are frequent flyer with Emirates Skywards membership, traveled many times since 2010 and always found that the on board service by cabin crew for serving meals especially liquor or wine is very poor with no choice of meals & hitch in serving wine without repeated request. With the incident & the behavior of Emirates staff at DXB port, I felt that we have been cheated for no fault of us, I have decided that I will never prefer Emirates except in emergency and would also not recommend it to anyone & ready to lose the skywards privileges. I am not putting this for claiming any compensation from Emirates but to expose the bogus class & style of Emirates and working of their staff in handling their valuable passengers or customers & their concerns in very rude, reckless & thankless manner at the time of helplessness & need. Hope this will be an eye opener to the Emirates in improving their services towards their privileged passengers & amend the behavior of their staff.

When we landed at Dubai, I asked staff at customer service to arrange hotel. He again told me that it is not Emirates problem and asked me that "since your nationality does not have free visa entry to Dubai, you will have to pay for visa and also hotel which is located outside airport". He lied to me since Dubai has airport hotel which I came to know from Janitor at airport. We stayed at hotel and paid. We ultimately reached Dammam after 56 hours journey instead of 24. Our bag did not arrive. I wrote to Emirates customer service and they just informed that Jetblue flight cancellation created this issue and no further action from them. I had flight cancellation experience with BA and Gulf Air but the way they made alternative arrangement was excellent. I would not dare to travel again with Emirates with such bad customer service and attitude to passenger stranded at airports due to flight cancellation with no support from ground staff.

When the bag did not arrive, I called them and was told that it will be delivered the following day. Again, I stayed in the same clothes (keep in mind that it was required 3 changes per day as per the events, so basically for 6 events, I am still in the same clothes). Why I didn't buy clothes in Sun City is due to 2 reasons: 1: It is a resort almost 3 hours away from Johannesburg, so there was only few basic things to buy, like toothpaste, deodorant... which I bought. 2: Everyday I was told by Emirates that they will deliver my bag, so I thought to myself I would wait. Then, on the 3rd day my bag has still not arrived, I was getting really upset and crying, did not want to leave the room being in the same clothes day after day (breakfast, meetings, activities, dinner...), and was getting really emotional. Not to mention that I have a huge neck pain (diagnosed back in July - Aug. and have the doctor's report, and had my medication in my back) along with a darkened patch on my skin that was really itchy (again the cream was in my bag and have the dermatologist report).

Everyone was laughing at me stating I was in the same clothes. The pain I endured due to my neck pain caused me lack of sleep, agonizing nights, and had to wake up early for the meetings. I had made many phone calls (including Dubai with international rates and racked up big invoice on my phone bill). Then, Emirates confirmed that they will send my bag on EK761 on 26 Aug. (I have the email). So, I waited only to find out that it was not on the flight. Called again and was told that they did not make it on time and they will put the bag on EK765. Again I waited and after many calls, I was told it was not there (I have all supporting documents, including recorded calls, emails).

At one point, an employee I called hang up on me (have the call recorded). I went to the room, crying, feeling extremely emotional, thoughts of suicide, pain in my neck, itch on my skin (I even called the lobby for pain medicine and was told that by law, they cannot dispense medication (all this is documented). Finally, on the 27th Aug., after all those false claims by Emirates Airlines, I had to borrow clothes from colleagues. This was probably the MOST humiliating factor I had endured in all my life. Not to mention that the night temperature was freezing cold and had no jacket for the 1st few nights and got extremely sick with cold & flu.

Again, making many calls and enduring huge phone bills, no honest reply was given. Finally, on the 29th, went back to the airport and flew to Dubai in the same clothes I came in with & not to mention that we had All Employee & Partners photos taken for a book print (on different days) showing others in different clothes on those photos (since they were taken on different days) while I was in the same clothes in all those photos (huge humiliation). Once back, I was mistreated by an Emirates employee in Dubai airport, and once I reached my final destination (Jeddah), I was told that the bag was lost, found in Russia (under the name Khalid **) and now this bag is lost as well.

I have experienced the worst treatment, humiliation, pain (neck, itch, flu) and have not stopped thinking about it and how I was treated since my return. It is causing my different thoughts, most of the time I am not there mentally when I am with my family (my wife asks me what I am thinking about all the time). I am really looking for legal advice as this caused me great grief, and humiliation, pain, loss, and my professionalism in front of colleagues and partners for such a yearly important event. Hope to hear from anyone who can help.

You know, sometimes as one travels you have the journey laid out from the point of packing, to leaving the destination airport fairly relaxed and actually enjoying the experience. Other times one is very frazzled with emotions running high as you have to say good bye to your loved ones as that could be the last time you see them (god forbid). Basically all I'm trying to say is, it doesn't take much to smile to a customer, have a little bit of integrity in order to deal with whatever the CUSTOMER may be going through to make them feel comfortable and more at ease! The level of professionalism at the emirates desk at Cape Town international needs work! And one wonders... Are they getting paid enough? Are they overworked? So, why are they not smiling? Hmmmmm, food for thought.

After changes has been made, tried to book a hotel reservation for the 15 hours layover on Dubai. They tried to tell me I am not eligible for hotel and I told them just change the ticket since it has not been 24 hours. They have refused to refund the full amount. I did say you can charge me $400 for both tickets I have and refund the rest of the money. They said no in spite of the ticket saying issue date was August 11, 2014. I spoke to the supervisor, he is saying the same. I say they are all poor in customer relation. They are not trying to help but they are more trying to make money, that is all.

Once cleaning was complete, I was unfortunately informed my phone was gone. The negligence with which Emirates Air dealt with my case cost me, in addition to my phone, three weeks of what could've been completely avoidable misery. I was made to wait at the airport from 6:30AM to 11:30AM while the cleaning crew 'cleaned' the flight, when the entire duration of my flight from Kuwait to Dubai only took 1hr and 20 minutes. This frustration was compounded by a completely appalling experience with Customer Care.

Whatever number we called either had no one pick up or the person who did finally pick up would inform us they were not in charge of helping with our concern and did not offer to put us in contact with the appropriate party either. From one useless number to the next, we were constantly told to send e-mails to Customer Care and the Lost and Found Office but received no responses, leading us to suppose that the Customer Care unit is merely a 'name' without people behind it.

Upon searching for alternative contact numbers online, I found many other clients complaining in online circles of the same issue of Emirates Air's non-reachability and non-responsiveness to complaints and claiming that it only seems to bother to respond when customers make their concerns public on social media -- you'd hope they valued client concerns before this. As additional measures, I begged the Emirates Counter at the airport if they could contact any of the flight attendants overseeing my area of the flight, whom I recall speaking to on board, to ask if they saw my phone, but was told they cannot assist with this.

The same occurred when I asked to be put in touch with the cleaning supervisor to ask whether checks were conducted or records kept of the cleaning crew that day. I was told I had to contact the police to speak to the cleaning crew and that none of the Emirates representatives nor the Lost and Found Office have any contact with the cleaning team. There was no sense that the airline bothered to assist in the slightest, and a strong sense of a highly decentralized and disorderly system of communication. This was the case for me and I am a frequent flyer with Emirates, and was flying on Business Class that day.

While I never like to judge an experience from one or two faulty employees, the entire group of people I was working with over the weeks reinforced my feeling that this was a structural/systematic defect and not just the problem of 'some' faulty employees. From this experience, I've truly come to see what many mean when they complain that Emirates Airlines has become so big it doesn't care about the people that fly it.

What I lost that day was beyond just a phone, but a vast amount of information that was valuable to me, time, effort, and respect for an Airline that claims to lead in service. I call upon someone with decision-making abilities to take initiative and look into this matter, not only for my own sake, but as representative of a growing constituency of frustrated clients with a major fault in Emirates Airways, which if not fixed will surely tarnish its reputation.

When we said we were waiting for flight announcement, they mentioned the airport is decent airport and they need not announce and it is our responsibility to check. The amount of suffer we had, we never faced in our life. In the middle of the world with two kids without proper help. When we requested for tickets for next flight, they said we were no show up at the gate, so we have to pay $800.00 per person, otherwise they will not issue the ticket for next flight.

My wife and kids were surprised how they can close the gate in front of us when they are with boarding passes. And also keeping them in front of the staff saying they did not show up to the gate. At least they did not announce a minimum courtesy announcement for the missing passengers name. Along with them, there was another family with her two daughters also in the same situation. The Emirates staff instead of helping them, they were blaming them and saying it was their mistake and we have to pay the penalty of $800/- per person and total $2400.00/-. The Staff is very rude, not responsible and non-friendly behavior with customers. During this process, they would send us back and forth to find information.

I would like to see check the Video footage about our presence at Gate A12 and conversation with Emirate staff at the counter waiting for EK 237 Flight on 6th August 2014. Somehow they managed the WiFi and communicated with me in the USA about their flight missing information. It was midnight 2:35 AM in USA EST time. After that, I tried to call 1-800-777-3999 call center people. Contacted multiple call center agents, but the agents said the status of ticket was showing No Show up. I requested to provide the next available flight tickets to any EAST COAST airports, but the call center agents said, there are no tickets available up to August 27th. They also said that they can book the ticket to Emirates flying destination only, from there we have to take care to my original RDU destination.

How can your guys will expect a passenger can wait at airport for 20 days? One guy said there are tickets available but it is in Business class and we have to pay penalty and business class fare difference (Approximately $5000/- per person). I requested if I could speak to the supervisor who said she will book the tickets and update me as soon as possible. She took my home and cell numbers. I did not get any call back even after 7 hours. When I contacted again to 1-800-777-3999, a different agent said that I had to pay the penalty first then only they will look for the ticket. For all the above conversation and for number of calls, you can find the call track number and conversation recordings in Emirates system.

Meantime my wife working with different rude, uncooperative, reckless staff at Dubai Airport for their ticket booking. Finally after talking and arguing with different rude and reckless staff, they put us in EK231 (Washington DC) flight dated 7th August 2014 in waiting list. Finally the tickets were confirmed at 2:00 AM and Emirates staff took them to gate B32 at 2:20 AM (Dubai Time) and they boarded the flight in the last minute. Here I would like to raise my concerns and require answer from Emirates.

1) On August 6th 2014, for flight EK237, when they were in front of the gate with boarding passes at 8:40 AM instead of allowing them inside, they closed the gate without allowing them into Flight. How can they do that?

2) Again after paying Penalty of $2400/- ($800/- per person) for Flight EK 231 on August 7th 2014, they took them to Gate B32 at 2:20 AM (in the last minute of departure), the flight departure time is 2:20 AM (Dubai time). More so they waited and announced for one more customer and delayed 5 more mins.

3) My question is how come the passenger names were not announced when they had the boarding passes for the flight EK237, and not allowed into flight even though they had the time to board the flight EK 237 (Boston) at 8:40 AM (The Actual Departure is 8:50 AM Dubai time). At the same time, how can they allow them into EK 231 flight at 2:20 AM on 7th August 2014?

4) If you see the Video footages of 6th Aug 2014 at Gate A12 between 7:00 AM and 9:00 AM, you can see all evidences. And also the 7th Aug 2014 Video evidences at Gate B32 between 2:00 AM and 2:40 AM Dubai time.

5) As per the rude, uncooperative, reckless staff information, the airport is a decent airport. How come they announce loudly for different flights (EK 231 August 7th 2014), not for EK237 on 6th August 2014?

6) I forgot add one more thing here. After all, we lost two baggage. I am going to complaint to different consumer departments on this. How to get the Video footage and announcements of recording of August 6th and 7th 2014 at Gate A12 and B32? Any idea? By submitting do I get any help from Emirate on this incident?

Last year, we wanted to book 2 flights from Birmingham, UK flying to Dunedin (South Island) in New Zealand and back to Birmingham from Auckland (North Island). We tried to book online but wasn't unable to as only the return flight was showing on screen. We rang Emirates direct and was told that their system was down but that they don't fly to Dunedin anyway so we booked 2 return flights from Auckland and then 2 single flights with Air New Zealand from Auckland to Dunedin. This was on the last flight of the day and we have 2 hours to get on the flight after landing in Auckland.

Our journey, booked directly with Emirates was Birmingham/Dubai/Sydney/Auckland. However, our flight was 1.30 hrs late leaving Birmingham, which had a knock-on effect in Dubai. Then we sat on the aircraft for 2 hours while they fixed a problem with their on-board PA system so we were very late leaving Dubai and arriving in Sydney. Then we were herded (and this is a full 380 aircraft) to a departure lounge in the back of beyond where we were left indefinitely, with no information about flight times, etc., not enough seating so many people sat on the floor, and with no access to food and drink because the vending machine only took Australian currency and we were left like that for 1.30 hrs.

When we left Sydney, we have a further 3.5 hrs flight before arriving in Auckland. By this time we knew that we were going to miss our connection so we spoke to the flight Purser on both the Dubai-Sydney flight and the Sydney to Auckland flight to make them aware of our plight and ask them to make contact with their ground staff with a view to letting Air New Zealand know that 2 of their passengers were going to be delayed and maybe they would be able to wait a while for us. However, they weren't prepared to do this for us. So consequently, we arrived in Auckland 1.30 hours late (local time), it than took a further 45 minutes for luggage and to clear customs so we missed our flight to Dunedin.

Bearing in mind we left Birmingham Thursday day night and it was now Saturday afternoon, we had been travelling 24 hours and at best expected Emirates to offer us accommodation, because we had missed the last flight of the day so had nowhere to stay, but how wrong were we. The customer services lady was aggressive and obstructive to say the least, no apology or sympathy. We were told to claim on our insurance for out-of-pocket expenses. So with no hope of any help from Emirates, we had to book overnight accommodation and further flights which cost us £600.00, a lot of money considering we'd already spent £2,500 on two Emirates flights.

On our return from NZ, we wrote to Emirates Customer Services explaining what had happened and enclosing our receipts. They of course say, "Well, you didn't book your ongoing flight with us", but how could we when they don't fly there and no flights were available to book? And, since a member of their own staff confirmed this to us, we had no option but to book the flights ourselves. So the long and short of it is that Emirates will not refund our £600.00 or even offer us some Skywards points.

We wrote to the CEO in Dubai, who didn't even afford us the courtesy of a reply and a recent letter from Customer Services says we needed to fly from a EU airport to claim compensation. When we wrote back saying we did fly from an EU airport, which is where Birmingham is in the EU, we just received an email saying, "Your file has been investigated and if you have further questions contact the CAA." What sort of customer service is this? If we had been able to book an ongoing flight with Emirates to Dunedin, they would have had to pay for accommodation, food, telephone calls and flights, so some sort of offering could have been made as a gesture of goodwill if nothing else. So, the outcome is, yet 2 more Emirates customers who will never fly with them again and who certainly wouldn't recommend them. Very short sighted on their part as there is plenty of competition around.

I would expect you are fully aware of the incident, since a flight attendant was present at the time of the assault, but I will refresh you on this. My Wife Yu Yun ** was seated on the aisle seat when she noticed the man on the same row as her, get this small grey item, and was concealing it with his bag while clicking it. When she asked him what it was, he said it is nothing, just for cutting nails, then she persisted and asked again. He then said it was a phone, she said it is not a phone. At this time, he got up and put the device into his bag and put the bag in the overhead luggage locker, he then moved seats.

My wife then went to tell the flight attendants what she had seen. A flight attendant came and looked at the man, but did not say or do anything further at this time. My wife then talked with an other middle aged passenger, and explained to him what she saw, he then went to report the man again. This time, the flight attendant came and asked my wife exactly what she saw. As she was telling the flight attendant, this man jumped up and punched my wife in the head, in front of the attendant. A passenger then got up and restrained the man, then other passengers and other flight attendants appeared, and help take the man somewhere else.

My primary thoughts were as to what this device was, but now I feel that airport security must be very poor if he was even allowed to get on the aircraft with any device that he felt the need to conceal. My questions are who was this man? What was the device? Why did he punch my wife? Why has she not since been given at least an apology and explanation as to why she was not protected from assault on this flight? How did this man even manage to get on this flight with this device? As a fairly regular flyer with emirates, I find this very disturbing. I would appreciate an explanation very soon.

I have questions to the world - Would you allow your 3 years old daughter to sit by herself on a 15-hr flight? Did you know that it is Emirates policy to issue a 3-year old child a ticket for her to sit by herself? What would you do if you were in my place on that flight? Let me tell you what I did - I carried her on my lap for all the 15 hrs. I submitted a grievance together with a request for reimbursement, because I thought paying for her ticket for carrying her on my lap was unfair. Their response was even more annoying! They told me I was helped by the crew and I had the chance to get a seat for my daughter!!! Here is the response:

"I am sorry to learn of your disappointment with the seat allocation for yourself, Mr. Tekle ** and Ms. Tsegaalula **, on flight EK231 from Dubai to Washington, on 24 February. Having reviewed your reservation history, I note that while you did not have a preassigned seat booked for this flight, your family members did have preassigned seats requested for this flight. However, their request was not confirmed. Since you had individual booking, our systems identified you as individual passenger and therefore the system did not recognize that all of you were travelling together.

Please allow me to clarify Emirates seating policy. Whilst we do allow seat preassignment requests in the Economy class cabin for Blue, Silver and Gold Skywards members, and families travelling with infants, we do not guarantee seat numbers."

To begin with, Mr Tekle ** is somebody whom I do not know! I had a booking as a family with my 3-year old daughter! How else can she get the ticket for heaven's sake!? It was indeed saddening to get such a completely disrespectful handling from an airliner which claims to be the best. I have a feeling, I will never fly Emirates. That may not mean anything to Emirates but I hope my human fellows will see my pain and help by just saying DON'T FLY EMIRATES. That is right, DON'T FLY EMIRATES! I know I won't! A besieged traveler.

When calling the help center to reinstate the flight, once I had the itinerary back, the lady told me I won't be allowed to board the Emirates flight without a UK visa. Forced to accept that this was another bad service from Emirates’ staff at the time of leaving from Dubai for the first time, she told me it will cost me money to reinstate, change the route and fare basis for the flight change. I asked how much. Before I got cut off she said AED400 to transfer the ticket + AED800 as difference of fare, total AED1200. Why I had to pay so much money was very upsetting because I could have avoided this when I was still in Dubai and probably paid less at that time. The call got cut off and so I asked my Dubai friend again to assist in making the payment with my card so I can have a return flight home.

When calling the ticketing desk she was quoted total AED2110 for the same request. I got upset and was not sure what to do at the time. Why was I getting 2 quotes for the same flight details. With all this stress and ruining my last vacation day, I told her to pay the AED2110. Calling for the second time to make the payment, another ticketing agent quoted her AED1580! Confused again, I asked this is a third different quote and the answer she got from the staff is they look at different fares and quote the most expensive at the time. Appalled at this and not wanting to pay much more for this, I made the payment. With all of this I had to purchase another flight ticket to make the connection flight from Porto to Lisbon in order to board the flight to Dubai.

This has been the worst Emirates Airlines experience. Unprofessional, no clear information given to a customer and ignorant staff. Financially I lost a two way connecting flight to and from London, which I will never get the money back. I had to pay extra for transport from Porto and back. Finally got charged the ‘most expensive’ quote to make change to my original Emirates return ticket. Emotionally stressful for me and my family, having to fly on different flights because of the incompetence of the airline staff. This could have all been avoided during the first check in. If your staff still needs training for checking in customers they should not be left at the counter alone. Someone has to explain to me how this will be compensated as I am having my doubts about this airline and its trustworthiness and services. I had much respect for Emirates but not anymore. I’m forever disappointed. And will now start re-thinking flying with you again.

When we arrived in New Delhi our bag was found to be delayed and I am to this day still fighting with Emirates to get my delayed bag returned. Every contact and response I receive from them feels like they are trying to confuse and stall the process, rather than resolve the claim. Over a long period of time I have been in touch with multiple emirates people and have wasted countless otherwise productive hours - if not complete days - trying to get somewhere.

On top of all this, on my return flight from New Delhi to Boston my checked-in bag was found damaged and I have yet to receive the settlement for that. I never receive any proactive response from Emirates and have to email and call multiple times before getting any response. When someone does reply, it is usually to request a new form unmentioned previously or to request additional unspecific information (they never say exactly what piece of information or documentation is missing).

Here is a quick summary of the issues me and my wife have been facing since March 14th, 2014: 1) Poor customer service response, as the complaint ticket has been moved around for a while now without any resolution being provided. 2) No one at Emirates has shown any sincerity or inclination to resolve the issue. 3) Almost three months have passed without resolution. 4) The attitude of the claim officer during telephone contacts has been downright disrespectful and offensive, to the extent that we now refused to discuss the claim over the phone anymore. We have had to request that our communication be conducted by emails to protect us from his abuse and harassment

I am writing to you to request your help in bringing Emirates to show a minimum of respect for its customers, as well as their time and belongings trusted to the care of Emirates.

There should be a law against this. We paid them our money honestly and they sold them on again like they do as part of a normal procedure. The guy on desk said it happens everyday. He actually said that Emirates don't care. I couldn't believe what I was hearing!! There was no manager sorting out the big problem, all these people, families, we were all so upset. What an end to a lovely expensive holiday. They had 8 seats left, 4 in 1st and 4 in business as I called my travel agent. They also keep the 2 window seats next to the exit on each side of the plane free. So some families took next day, some got on because they upgraded the passengers on the plane, the frequent flyer, who knows? And us who had be given the rubbish exit seats at each end of the plane so we never sat together on our return journey. Very upset, cried most of the way home.

You would have thought we would have been priority on this occasion as we had been there since 1pm and then we're lucky to get on. It was final call when we got to the gate at 3.45pm. Missed lunch, duty free shopping. We were very upset and angry, we let the stewards know once we got on the plane. They seemed concerned and said they would come and see us both once everyone was seated, and look at their seating.. Again, a massive let down, no one came to me or my husband. They either forgot or just didn't bother???

We gave them a second chance thinking that by physically booking seats before travelling, we knew our seat numbers. We had confirmation of our seat numbers which we showed. The staff said it makes no difference they still overbook, hoping people will move to another flight. It's criminal when you book a flight, you want to be on that flight. Then you have to go through the same system the next day. Shocking, absolutely unacceptable and if someone had been there, customer service to take control of the very bad situation. Nobody had any authority except the one lady who should not be working face to face with public. She was an embarrassment to the airline, as was the young guy who was laughing, saying it's the same every day. He couldn't care less what happened to anyone. We will never fly EMIRATES ever again. It's back to B.A.

After checking-in, I was standing in the queue for dropping my luggage. The front two wheels of my luggage trolley crossed the yellow line and your supervisor, Mr Anthony, rudely instructed me to pull back my trolley. Due to his rudeness, I responded back by asking him what difference does it make if the front two wheels crosses the line by a few inches. His response was to hold me back from checking-in.

I stood there like a little school boy punished for some obscure mistake. Finally, I decided to check-in despite Mr. Anthony but he told the check-in staff not to accept me. It was around 01:00 am and I was tired, just wanted to check-in and leave. So, finally I told Mr Anthony that my crossing the yellow line was a stupid mistake and he should accept it as such instead of punishing me.

Mr Anthony, instead of accepting my reasoning, turned around and accused me of calling him Stupid. He shouted it loud and berated me in front of all the passengers. Told me that he will report it to the police and stop me from flying. He immediately called his supervisor, Mr Yousef **. Mr. Yousef came rushing from another part of the airport, spoke to Mr Anthony and came charging at me. Instead of listening to my version, he immediately accused me of calling his supervisor stupid.

Told me he was going to de-board me from the flight and he will make sure that I will never fly with Emirates again. In addition, he will report me to the police since the word stupid is a very offensive word in the UAE. He even claimed that he heard me calling the supervisor stupid and he could get five witnesses to support him. Apart from not being able to fly, I was looking at a prison sentence as well. Finally, I had to apologize to Mr Anthony three times for using the word stupid before I was allowed to drop my luggage.

For me, this experience with Emirate Airlines was a nightmare how a simple statement was twisted by your ground staff, either from lack of English skill or extremely poor training, compounded by arrogance possibly as Arabs in an Arab country. Your staff thought they had the license to treat passengers badly with very little risk of any kind of retribution. It was in fact, a sad day for Emirate Airlines especially when a customer ceases to be a valued passenger but just a commodity a luggage to be pushed around.

When we arrived to JFK we were directed to " Customer Service" at the Emirates desk (30 minute wait in line) where we were informed that because we missed our connection ALL our flight plans including the return trip flights were cancelled! The woman "helping" us and I use that description loosely, truly did not care that we were stranded at JFK, our flights cancelled without our permission! Seriously how did she not know or care that we were delayed because of a blizzard! Eventually she gave us both papers with some flight info and hand wrote "Flight 202 stand by" on it and had us go wait in another line. Off we go bags in hand, to wait in yet another line for 60 minutes to another rep., who looked at our papers, said he could not let us fly stand by to Dubai because we had no connecting flight to Sydney, and all flights there were booked until 21 Jan!

We just stood there amazed, angry and told him that the woman at the Customer Service Desk had told us to come and check in, he called her, she said she made a mistake... He called his manager and they would not allow us to try stand by because we had no scheduled flights at all with their airline. So there we were, bags packed for a month long trip to Tasmania, having to deal with our emotions and also find our way back to Buffalo. Our flights for this trip were over $3000.00 with a big chunk of that going to Emirates. We were robbed, seriously how dishonest can an airline be and still be in business! Luckily we had Travel Guard, we called their rep, spoke to James (he was great!). Long story short he got us booked on a return flight to Buffalo ($800) that got in after midnight. We drove home To the Finger Lakes the 9th, and have been trying to deal with the letdown of not being able to take our trip of a lifetime.

Emirates is a HORRIBLE airline, as far as. I am concerned they are dishonest, and no better than a common thief! I will be sure to pass along all the other negative stories to our travel agent and I am sure they will no longer use Emirates for their clients. I can't rate the Customer Service, Value or comfort because there isn't a star to click on that has a negative before it but I couldn't submit my review without clicking one star...