Emirates Reviews

So my terrible ordeal started when my flight from Miami to New York changed gates at the last minute and didn't inform the passengers. So I missed my flight. This flight was through JetBlue. I was then to take two flights with Emirates to my final destination. I missed those too because they were so close in proximity to my flight with JetBlue that there was no way to catch another flight to New York and still get on board. JetBlue took full responsibility for their mistake and had me scheduled for a flight the next day. They also paid to have my international flights rescheduled for the next day. This would have cost me another $2K (my entire round trip was $1900). JetBlue gave me absolutely no problems and took care of everything within 3 hours of my missed flight. I have to say, I was very impressed by their professionalism.

So the same day I missed the flight I got home and checked my new itinerary that JetBlue sent me to make sure everything was in order. Everything on my new departure schedule was perfect. However, I noticed that one of my flights with Emirates on my return flight was cancelled. I called them immediately and they informed me that the flight was fine. It was just showing up this was because my departure flight was rescheduled. I was told it should update and be back to normal later that day.

So that night I checked the flight and it was still showing as cancelled. So I called Emirates again. This time the woman told me the same thing except she said it takes up to 48 hours to update. I asked her again if the flight would show me as a passenger with a ticket and she assured me again that my ticket was not cancelled and that it was on track. So the next afternoon I got on my flight and got to New York. I checked the itinerary on my laptop and it still showed part of my return flight as cancelled. At this point it had been 37 hours so I was a little worried.

I called Emirates again and was told the same thing as the previous time. Just to be safe I asked them if they were sure my return flight would be fine. I even explained how if they weren't sure just to let me know because I didn't want to take a chance in being stuck in another country. I even told them I'm in New York and I can go back to Florida if they weren't sure. Keep in mind that they had no reason to lie and give me false assurances because there was no refund policy so they could have been completely honest. I was told not to worry, that everything was fine and to board my flight.

So I boarded my flight and got to Dubai (headquarters for Emirates). I checked my itinerary and it was exactly the same. At this point it had been over 53 hours. I went to the main office for Emirates at the airport. They informed me that everything was fine and that sometimes it takes longer than 48 hours for them to update a rescheduled itinerary. At this point it would have cost me as much to go back to Florida as it would to book a new return flight so I boarded my flight to Dhaka.

When I got to Dhaka I checked my itinerary and to my horror my entire return flight for Emirates showed up as cancelled. I was infuriated! I called Emirates and explained everything that all of their agents told me thus far. I was flat out told that they made a mistake. I was told that it was their airlines policy to cancel an entire itinerary when a passenger missed any part of the flight.

So apparently because I missed my JetBlue flight my return flight was cancelled as well. And the best part is they keep all your money for the ENTIRE itinerary including the return flight they cancelled!! I asked them how that even makes sense because my return flight was 3 weeks from my departure. What if I booked a different departure (like what just happened) flight to my destination? They told me again that was their policy. I asked them what my options were. They told me that I had to wait up until 3 days before my return flight. If at that date no one else had purchased a ticket to fill up that flight that I would be given the seat. And if there were no more seats left I would have to pay last minute for an entirely new return flight!

So just to sum this up for you guys: Emirates policy is that if you miss ANY flight in your entire itinerary your entire flight is cancelled. Including a return flight that may be weeks after your departure that you can easily catch. They do not refund your money nor do they give you a seat on another flight without charging you for another flight.

Lucky for me they were dealing with someone who knew a thing or two about how to get companies to do the right thing. Based on their policy I was told that they cancel an entire itinerary when a customer misses a flight. They also told me that they determine if you were on the flight or not based on when you get off that flight. And this is how I managed to string a noose around their neck. I figured out that my entire itinerary was cancelled BEFORE my JetBlue flight ever landed in New York! So they broke their own policy and cancelled my flight without cause. I also had my phone records that showed me calling them before my flight landed asking about why the flight was cancelled.

With this key piece of evidence and everything I said above written in a 4 page summary with evidence of every account of my story I went to their office. When I explained my situation they tried their BS of telling to just wait and hope that a seat is free for my flight. Then I gave them the summary and showed them everything I found. I calmly told them that based on what I found there's no way they won't be found responsible for negligence. So they can either fix it now or I will be contacting my lawyer when I get back to the States and get 20 times what my ticket is worth in court. I also told them I will be going to the media and get this story out there.

I'm sure you can figure out what happened next. Within 20 minutes they magically were able to bend their policy and give me a seat on my flight. I will NEVER fly Emirates again. This is by far the most despicable act I have ever experienced from any company. It's borderline evil. Out of 3 week of my vacation and entire week was spent dealing with this problem that shouldn't have been a problem to begin with. Please do yourself a favor and fly with someone else. Emirates has good in flight service but when it comes to crucial aspects like caring if your customers get to and from their destination, they could care less. All they care about is the bottom line. So please fly with someone else even if you have to pay extra.

Now my miles are going to expire and I am going to lose them without using them. This is a wrong practice on their side and they are conning customers by telling them that we can use our miles. I am very upset and have had other friends also complain about this. I am never going to use Emirates again and neither is my family going to use them. They are using and abusing their customers. I also see that other complaints are true about food getting run out and drinks coming after the food is served. I hope you can help me in resolving this issue. On top of that they are not the cheapest!!

Cynics might speculate that it is because passengers are more likely to ask for tea/coffee rather than wine etc after the meal, so the airline's drinks expenses are reduced. Besides this, the outward flights SIN - DBX and DBX - FRA were OK. The food was the usual bland airline fare - neither particularly good nor particularly bad. Seat comfort was OK and perhaps a bit roomier than average. The FAs didn't do anything to annoy me, which is all I ask and hope for. Things got "interesting" on the return flights though.

Bizarre meal service on the FRA - DBX flight: I was seated in the rear section and the meals seemed to be running out by the time the FAs reached my row. According to the menu, the meal options were lamb and chicken. Both I and the person next to me requested lamb, and were told it had run out. The person next to me said she would take the chicken, and was told to wait while an FA went off to try to find it somewhere else. But in my case, before I could also say OK for the chicken, another FA who had been hovering in the background (and who later turned out to be the FA in charge of my section of the plane) intervened. He said, "Oh, you want lamb - OK just give me 10 minutes and I will find it for you.

Then, 3 minutes later, another FA came by, handed me a plate with something on it, said "here's your meal" and quickly left again before I could ask what was going on. It was some pieces of beef and vegetables, clearly from business class, but also clearly not the complete business class meal (e.g. no potatoes/rice or sauce for the meat). They had transferred it to a small plate of the kind used to serve cake in business class, then carried it uncovered through the plane before handing it to me and running away.

Who knows what was really going on, but the simplest explanation is that they had run out of both the economy class meal options and had decided to solve this problem creatively by introducing a new menu item - "beef" - from the leftovers in business class. Well, I tried complaining to the FA afterwards, and also to the Purser, but they brushed it off. The FA insinuated that I should be glad to have received food from business class. I asked the Purser, "Do you understand that the problem here is dishonesty?" She said no, there was no dishonesty, just a "misunderstanding", and that the crew had "good intentions", and that she would "talk to the crew to avoid further misunderstandings". It was clearly a waste of time to pursue it further with her, so I didn't.

Bad service on the DBX - SIN flight: It was a late night flight (3am takeoff). The meal, according to the menu, was supposed to be a Panini bread roll, muffin, and tea/coffee. The bread rolls were handed out by the FAs, but the other items were not forthcoming. Later when the FAs came though to collect the garbage I requested a muffin (I was hungry). The FA reached to a bag at the bottom of the trolley and gave me one. So they did have the muffins, even though it was apparently too much trouble to distribute them to the passengers.

Then I asked about coffee - were they going to serve it? After all, it was listed as a menu item. The FA replied "Maybe later". I couldn't believe my ears when she said that. In all my many years of flying I have never heard an FA make such a reply. Wasn't she worried I might complain if she said that? I guess that would depend on whether she thought the Emirates management would care or not, and whether it could have any consequences for her. I waited an hour to see if they would serve coffee; then, when it became clear the answer was no, I pressed the call button to request a cup. Was ignored. I could hear the FAs for my section chatting nearby in the galley and there was no sound of other activity so it doesn't seem like they were busy. After 40 minutes another FA from a different section walked by and saw my call button on, so I passed my request to her.

The coffee, when it arrived later, was undrinkable. It was made from instant coffee with foul-tasting water. Other reviews mention the same thing on other Emirates flights. They served brewed coffee later with the breakfast meal service, and it was fine, but apparently it is not their policy to have brewed coffee available in the nighttime for passengers who want it, even when it is supposed to be part of a nighttime meal service; instead they make a cup of undrinkable stuff. In this regard, Emirates is different from every other regular (non-budget) airline I have ever flown with. I pressed the call button again to ask someone to take away the undrinkable coffee. Had to wait over half an hour for an FA to respond. Seems they were too busy chatting in the galley again. I will never fly with this airline again.

How anybody could imagine the scaring situation & pain & inconvenience. I would like to understand the following: Why a lady with a kid and luggage has to travel to Emirates office far from Kolkata airport to get a bogus deal of 7 days delay? Why the child who was supposed to attend school here at Manchester was stuck at Kolkata? I think it was a very much nightmarish situation at broad daylight at Kolkata airport with full responsibility and courtesy of Emirates Airlines.

The blaming went back and forth until we were considered a no show and all our flights got cancelled including our return. Alaska told us it would be better to fly to Seattle to speak to Emirates in person. We spoke to the manager upon arrival who was extremely condescending and unhelpful. He said there was nothing he could do and went on to tell us other horror stories of how Emirates doesn't help customers. We offered to pay a penalty to have our flights reinstated but he refused. Other airlines would just put you on the next flight out with availability sometimes charging a penalty or not. I know for a fact Qatar would, plus they were cheaper by 200 per person and just as good. The only reason we went with Emirates was we wanted to stop in Dubai.

At 9:30pm, we gave up for the day as our 11-month old baby was exhausted from being at the airport all day. It was extremely frustrating because no one wanted to help us. Emirates told us we’d lost our entire trip and there was nothing they could do. We got a hotel and the next day arrived at the airport again to plead for help. The Emirates agent was a little bit more helpful but not overly. After much back and forth, they charged us a 600USD penalty and put us on the next flight but informed us we still didn't have return tickets and that there was no availability.

We decided to take the chance as the travel agency said they would try to get our flights reinstated. We checked every day, which was very stressful, and put a damper on our holiday. We were informed that we would have to pay a $900 penalty on top of the $600 we’d already paid plus we would lose the Lahore to Dubai portion of the trip which would cost us another $1,000 with another airline. Emirates made our life hell for something they could easily have just fixed in Seattle. In Lahore, we went to the local Emirates office and they were able to fix our flight 2 days before our original return stating that it is not their policy to help customers but since it was our first time, they wanted to make sure we had a pleasant experience. Are you serious?!

Emirates absolutely ruined our trip, which we saved up for and were really looking forward to, and then they have the guts to say they want us to have a pleasant experience. I will never fly Emirates again, and I will ensure every flying website and person I know hears about our experience and spreads the word. I think people should be warned that the flight may be nice, but if anything goes wrong, Emirates will ensure to make your experience even worse.

Once I was on to the plane, the service was not any better considering they had left me in Dubai for a night. The food was not of good quality, as well as that they did not have enough food to serve; they had left me out on one course. Every time I am on the plane, there is always a delay. Travelling with this airline causes financial and mental stress. I have been a regular passenger of this airline and would usually recommend this to my friends; however, as the years have gone, the service has decreased to an extent of which I am no longer willing to travel by this airway.

We spent all night in the airport on metal seats, loss our first night accommodation in Sydney which cost 107. Our returning flight home on 18th April EK037 to Birmingham was greeted with no seats, overbooked. After explaining what we felt, we received bad service on the outward journey after waiting 40minutes. We were told we had seats. We have used your airline several times and have had very good service in the past. As Skywards members, we now feel very let down and have lost faith in your service for future travel. We wait for your reply.

It is not a secret that Russia has a history of corruption and human rights violations where most of the corruption cases can be simplistically described by a very simple and still rather effective scheme where legal or regulatory requirements are overstressed to the very limit and then certain easement is offered in exchange of financial stimulation of one sort or another. To my great astonishment, exactly the same scheme was pulled on me by the Emirates ground staff in Pulkovo airport in an attempt to sell empty business class seats on flight EK 176 on 10 Apr.13.

Being a rather frequent traveler, I have a certain time proven way of travel arrangements which includes packing and separating my belongings between hand and check-in luggage. I also have a set of bags which served me well in dozens of flights all over the world. During my business trip to Russia, I kept to the same travel paradigm and (naively) didn't expect any trouble coming my way primarily due to the choice of the airlines I was traveling with. Boy, I was wrong!

My troubles started on my way back while checking in on the above flight by Emirates. After being offered an upgrade to business class for $330 and my polite turning down, one of the Emirates ground representatives (Daria **, Employee No. **) rather categorically pointed out to me that my hand luggage (a leather trolley suit case of standard hand luggage size) cannot be taken on board as hand luggage and must be checked in. My argument that exactly the same bag was admitted as hand luggage by Emirates a week before while flying from Doha to Dubai didn't make any difference and I was forced to check the bag in as if it was not passing through due to its size.

At the same time, I was hinted that business class doesn't have the same strict policy and my bag would pass if I bought an upgrade for the extra $330. At this point, I realized that Russia's corruption disease is there and even Emirates has no immunity to it. In that bag, I had all my documents and electronics and losing any of it would simply be disastrous so after some 15 minutes of referring to common sense and being publicly humiliated by the monotonous robot-like explanation of the exaggerated rules and regulation, which conveniently apply to the flights with empty business class seats, I had the choice between the risk of losing my documents and business information as well as getting my expensive bag damaged and paying extra for an upgrade. No wonder I chose the second. Very clever, well done Emirates!

The business class was usually good and the champagne was of quality, but for some reason I didn't enjoy it as champagne is the drink of winners and not con scheme victims who have been played for a fool.

Additional notes: the hand luggage compartment in business class on that flight was nearly 50% smaller than the one in economy class and, surprise, my bag fitted in perfectly. Moreover, on a connection flight from Dubai to Doha, I noticed at least three suitcases which were much bigger than mine and yet happily placed by the Emirates cabin crew in the above head compartments.

By and large, I am very extremely disappointed with the services rendered by a well known international airline. I really love to fly with Emirates, but this experience made me change my mind especially when it happened to miss my appointment with my business counterpart in Abu Dubai. I am writing this complaint hoping that there will be someone who cares for the name and reputation of the Emirates Airlines, who should listen and act. Thank you.

As it was the first time I was returning from Dubai Airport, I arrived 2 hours and 45 minutes early. I asked at the passenger information desk and was referred to a check in gate and I queued there for 15 minutes and was told to go to check in B58 where it would be explained what the situation was. At B58, there was a large queue and no useful information on the monitors any information was being passed along the line by word of mouth. I had to wait in the queue for 50 minutes to get to the front and was told the situation that the flight was overbooked. The assistant was slow and extremely uncommunicative. I was asked if I would take another flight the following day and would be put up in a hotel and given a return ticket. I agreed that this would be acceptable and was ignored, as other passengers were complaining. I was told to wait for 5 minutes at the side of the queue.

After 20 minutes of waiting, I was becoming very stressed and started having a minor panic attack, for which I am taking ** and had to take my inhaler for the first time in months. I was told to go to the boarding area and went through customs, etc with both of my bags. I very nearly missed my flight and was extremely stressed. When I reached the departure lounge, all was smoothed over and I was very well treated and looked after by Emirates staff who I would like to commend. All else on the flight went extremely well. I would like to bring this to your attention and hope as I intend to use this service regularly. This is not indicative of Emirates general level of customer service from their auxiliary staff. I await your earliest reply. I enclose pictures of my two large bags in the final departure room. This must be a safety/security problem.

This is unacceptable behavior and is not representative of the service I have to come to expect from Emirates. I have been a customer for 15 years. I request you to investigate and take action against this team member.

I spoke too soon. My happiness ended before I even left the flight. The customer service officers were not friendly and did not treat me well. They looked at me as like I was an Indonesian maid. They walked past me as if I did not exist or invisible. I had to ask for Orange Juice a couple of times when they actually were giving it to the other passengers. They didn't even know I am at 14A.

I was disembarking; my bag on the overhead locker was very heavy. The male customer service officer saw how heavy my bag was because I was trying to bring it down from the overhead locker. Going down the staircase/steps from the top deck down, I fell 4 steps down head down. Even then I had to get up myself. They only asked if I was okay and gave me my bag. Most passengers from the economy class were waiting to disembark and my embarrassment was beyond words. One Indian staff (not from Emirates) took my heavy bag and led me to the awaiting bus. Both my legs were bruised, my shoulders still hurting and my ankles are very swollen. I did not go to the doctors because I do not trust Saudi doctors.

Why was I treated differently? Is it because I was upgraded and did not actually pay for Business Class ticket? Or is it because I am not a Saudi, a Middle Eastern or a white woman? I am so disappointed with the Emirates A380 services and I feel prejudiced.

After that, a captain announced on the plane that if any passenger couldn't catch the next flight, there would be officers who will be of service about it. However, after I arrived, there aren't any officers who can help me and answer my problem. I have to wander around the airport and try to find any officer who can possibly help me. I found one officer, who said that I have to ask a counter of Emirate transfer check. I walked there immediately, which I found around 7-8 officers with a few passengers. I waited there for almost two hours to get to the officer. Then the officer at the counter, who checked the next flight for me, said that every flight was fully seated. I said, "You have to find any way for me to fly to Bangkok on time or be responsible for this problem." I suggested her to get me a business class instead, because I need to get to another domestic flight after I arrive in Bangkok, which I will miss that flight as well.

I told her that I already made a booking of a hotel and purchased another domestic flight. The officers just got off her seat and went to discuss with another officers. Suddenly, they were laughing. After that, she said that the flight to Bangkok was fully seated because it was during Christmas time. So I asked them, "What should I do then? Your flight is delayed and I'll miss all the flight and the hotel booking. I bought your ticket for 900 pounds, which who will be responsible for it?" I said to her that I already paid for the domestic flight and the hotel, which is around 300 pounds. Finally, she said that she didn't know what to do to and the airlines can't be responsible for it.

She turned to talk with another officer and told me to get the flight at 3 in the morning the next day. I said that I really need the earliest flight, which is urgent for me. What she said back to me really frustrated me. She said that actually, I have to wait for three days to get the best flight. This is the best deal for me, which I have to be satisfied about. She said I have to go out to stay at the hotel, which the airlines will be responsible for it. The hotel is out of the airport, which I have to come back to the airport the next day without any more explanation.

Another thing is I brought a whiskey from Birmingham airport and after I went back to the airport to get my flight, the officer said I have to throw the whiskey away because Dubai is prohibited to bring any alcohol in. This is not my mistake because actually, I didn't have to go out from the airport, which I have to waste my money again. I told the officer that I brought it from the airport and the flight was delayed, which I have to go out from the airport. Moreover, the officer couldn't speak English very well and he just took my whiskey away without any explanation again. Finally, I couldn't postpone my domestic flight and I couldn't cancel my hotel booking.

From my story, I need the airlines to take an action for responsibility. This is not a passenger's fault, which isn't fair for the passenger to be responsible for all the extra cost. The officer didn't give any explanation and an effort to help the passenger. Moreover, the officer tried to ignore the passengers' problem, which came from the airline's mistake. This was a bad flying experience and using Emirates airline, which I actually paid a lot of money for my flight, but what they returned to me was actually really bad. Please consider my problem and immediately take responsibility.

I told her, "I will not change my seat." She said, "Don't talk!" Really, I was in very bad position and I didn't even eat or drink anything! She was so rude with her look & voice. She said, "Where are you staying in Dubai?" I said, "Yes?" She said, "Fine, you will see!" Then I asked another crew about her name. She came back & said, "I told you, don't talk to any of the crew!"

Is that Emirates service?! Is that Emirates crew?! I was really hurt & I'm planning to file a case! She was so rude & it looked like she wanted to beat me! She kept on shouting at me! I need my rights!

When we argued, the staff were so rude that they did not give us any proper information. They had a passenger list form which also stated that he was 4 years. We wanted to meet the manager. The manager in charge came and she also told us that the kid cannot travel. She helped us checking with the ticket officer. The ticket officer told that a mistake had happened from the ticketing side. My question is that how they did not check the age while issuing the ticket. How come the passenger dept also did not check this? Why did they check in the baggage first without verifying his age? We had lots of inconvenience because of this mistake which has happened from the Emirates side. Now we would request you to at least refund the whole amount which we have paid. Your immediate response is much appreciated .

Before I purchased the ticket online, I called your office in NY, 1-800-777-3999, twice when I saw the long waiting time at Dubai to make sure that I will have a hotel accommodation provided by the airline. NY office confirmed that yes, since the waiting time is more than 9 hours, the airline will provide a hotel accommodation for me and my two young children who are traveling with me. So I went online and purchased 3 airline tickets. This morning, I was at DFW (Dallas-Fort Worth Airport, Texas, USA) airport to say goodbye to one of my friends who was leaving from DFW and I stopped by the Emirates Airline counter to confirm my flight arrangements for tomorrow. I was told that all my reservations are confirmed including my children's reservations. I asked about luggage rules and maximum weight requirement by the airlines.

Next, I asked about my hotel accommodations at Dubai and if it was confirmed. I was shocked to learn that I had to reserve my hotel accommodation when I purchased my ticket or I have to call 1-800-777-3999 24 hrs prior to flight time. I realized that all the calls I made to the airline prior to today, no one had mentioned that I had to confirm the hotel when I purchased the ticked or to call the number above. The two people at the help line who I spoke with said that, yes my hotel will be provided, but they never explained how to secure it. I requested the counter person to secure my hotel in Dubai, and they said that the check-in counter is not capable of doing so. I had to call the number above.

I still had an hour before the cut off time, so I rushed to call 1-800-777-3999. The phone rang and rang; no one answered. I continued in trying and after about 10 attempts, an answer came from other end and it was 1:14 pm. I explained my situation to him that I will be traveling tomorrow with two young children on the flight EK222. He tried to help me but he said that since we were not in minimum 24-hour time period, he was not able to log into the system to process my hotel accommodation at Dubai. He also spoke with his supervisor and made arrangements that I was able to speak with his supervisor about the situation. But no one could help.

Finally, the supervisor advised me to write my situation to this department to **. He also advised that I have to speak to Emirates desk at Dubai and explain my situation. Emirates Help desk at Dubai usually consider this kind of special situation and might provide hotel accommodation. At this point, I am following the advice of NY customer Help desk and asking for your help. I am traveling with 2 very young children.

On arrival in Dubai from Doha, I was expecting to be ushered, or directed, or transported by golf cart or some kind of transport to get me to the gate A2 to board the flight to Singapore. Instead I was told to wait and that I had been removed from the flight, as it was too late to get on board. Considering I already had a boarding pass and 50 minutes to go, I completely rejected the mentality of the transfer staff and was complaining about the lack of any attempt to make the EK 354 as booked. This decision had already been made for me. However, I saw another person (a woman) in the same predicament get preferential treatment and taken to the gate for EK354 by other ground staff who were calling out her name. Now not knowing what was going to happen, I was left standing.

It took me standing at transfer desk counter to deal with the transfer desk ground staff. He said they booked me to the JKT flight and I told him that it was a mistake; I needed him to change it to SIN. He was making several long calls and chatting away. He did not understand what the conversation was all about and it took about 30 min. or so to sort out my next boarding pass. Finally, I was informed that I was now rebooked on a flight to Singapore at 7.45 am.

I asked if it was possible to use the business lounge as compensation and was advised "No, thank you very much." Emirates hospitality was non-existent. The terminal was full. There were no seats, nowhere to rest. I was awake and tired, distressed and upset with Emirates. How can this be from a world class airline? So 5 hours later, I boarded EK 348 to Singapore to discover, not to my delight, a completely full flight and to top it off, landing in Colombo. Excellent, it's just what a weary traveler needs, an extra stop when you didn't even know about it. At last I arrived at my destination, 6 hours 25 minutes late. It's a shame about the catching up on work plans for the next day.

I am very disappointed with the way Emirates staff handled my transfer and the lack of care and subsequent information given to me. At the very least I'm expecting cash back, or free trip on EK flight.

JetBlue got delayed by 50 minutes, so I missed Emirates flight JFK to Dubai flight. I asked emirates to put me into next flight and they said they don’t have any flights available until next day, so I asked for accommodation. They denied and said it's all JetBlue's fault and to go and ask JetBlue instead. I went to JetBlue counter and stood there for two hours. They said they don't have any hotels available and it's Emirates fault. They're supposed to put me through. I was with my wife, my 6-year old daughter and an infant to go nowhere in the middle of night at the JFK airport. Emirates customer representative suggested that I should come in the morning before 7:00 am, stand in line and wait for the next flight at 10:00 on standby mode. If there are any seats available, then they will give me; otherwise, they will let me know afterwards what the next step will be.

I came back at 6 o'clock in the morning with my family and waited until 10:00 am and they said they don't have anything for me. I asked what the next step is and they said all they can do is provide next flight through United Airlines out of Newark airport in the evening. I asked if they were going to provide me travel expenses and they said no. They said I have to provide my own expenses to go to that airport. I spent my money for all the expenses staying overnight at the JFK airport and to travel Newark airport. When I went to the United Airlines counter at the Newark airport, they said I'm allowed to take only four bags instead of six. (Emirates allow six box bags so I had five bags.) So United said I have to pay extra for one bag. Finally, I reached India after 24 hours delay.

After a couple of days, I checked Emirates.com booking status for return flight and it said Mumbai to Dubai flight status says waiting list for all of us. I called Emirates and they said my return booking ticket got cancelled because of not showing up at the originating flight. (I did show up three hours prior to the departure.) I called Emirates customer service every day for a week to get return ticket confirmed and every time I called, they told me to call back in 24 hours. This is unacceptable what I and my family went through with this trip. I expect Emirates to pay for my expenses, time and the trouble I went through.

I went online and asked for an upgrade. I was quoted about $7000 for my wife and I which included a $800 change fee. I went ahead and paid the fee. I then received confirmation of the "upgrade" but I was still in economy class and, in fact, was reassigned to seats even less desirable than I already had. I called Emirates and was told that my "upgrade" was from a "supersaver" economy seat to a "full-fare" economy seat. I spent several hours on the phone. I requested to speak to a supervisor and was told that I would receive a call back. I did not. I requested a refund online and did receive a partial credit, but I was told the change fee was not refundable. Again, I could not tolerate a long flight in such tight seats. I returned to Houston on United's business class. I forfeited the $1400 fare and the $800 "change fee," and I would not fly Emirates if it were the only existing airline!

Upon our return, we lodged a claim with Emirates on the 27/09/12 for the lost time and accommodation and after 3 weeks, they deemed to send us an email saying they were looking into it. We then heard nothing for another month. We sent an email after which we received a very verbose reply that basically said all "we will give you is 1 night's accommodation," and that we should try our travel insurance (given the profits they make - up 68% this year - you think they could afford more than $144 compensation for the loss of 2 days of our holiday).

We were dissatisfied with this so I wrote a reply stating that we were not happy, because someone else I knew who was on the same flight but had made a separate claim received compensation without having to go through a long-winded procedure. They would not do anything more because I would not supply the other person's name for fear there might be further repercussion if they fly with Emirates again. Customer Affairs have sent through a Claim Settlement Form which is basically a form discharging them of any or further liability. We cannot believe it has taken nearly 3 months to resolve this issue. It goes to prove they either receive a lot of complaints or the customer service is severely lacking (I think it might be both!).

A group of us have a couple of holidays in the planning but we will never use Emirates again.

After hardly getting any sleep (I was working US time from the hotel), I was woken up by Emirates staff at 2AM on Oct 30th, informing me that the airline was cancelling the flight on Wednesday and would not bear any more hotel expenses beyond Monday night. I was given two options only, both of which would come at exorbitant cost to me: Continue to stay indefinitely in Dubai at my own cost until there is a flight to NYC or fly from Dubai to Houston. The airline refused my three suggestions: (1) To fly me back to Bangalore and let me take the next connecting flight to NYC at no cost to me; (2) to provide me with a ticket for a connecting flight from Houston to NYC once operations resume (although I agreed to stay in Houston at no cost to the airline); and (3) to even ship the additional baggage to NYC at no cost to me. I would have to pay extra for this from Houston on a domestic carrier.

I have therefore borne travel costs in excess of $1,000 directly as a result of noncooperation from Emirates. That is besides the $20,000 in business damages suffered as a result of constant dislocation. All airlines that I have flown so far have always agreed to at the least pay for a journey end-to-end that is a contract entered into when I buy a ticket for going from A to B. How can Emirates drop me off at C (which is at the other end of a big country) and say goodbye?

They made her to pay extra money to get cabin baggage. My wife had some overweight baggage and she was ready to pay that charge, but after all these issues (charging extra for cabin baggage for infant), they tried to charge for overweight and as well as extra baggage. This tells you how greedy your staff is about money. I have receipt for the money she paid extra. I want to take an action on this ASAP. Please, please do care about customers and do not trouble them for paying extra money (which they do not have to) in last moment in the airport. It is too embarrassing.

If you change my itinerary for whatever reason, first of all, you should have contacted me right away and then the very least you should do is to return that extra amount that I paid. Please let me remind you that passengers purchase business class tickets, paying nearly three times more than a coach fare, so that we do not have to go through this kind of stress. Because you made the change on my return flight without informing me, it is now a major headache for me to change my schedule in LA on 12 August. I have to call my clients and try to reschedule everything! I hope you can empathize with me and passengers like me when you change our itinerary. I hope to hear from you as soon as possible.

Imagine talking to a live person and telling you that he can't help me but give the address for complaints. I sent the e-mail complaint on July 10 and nobody contacted me. All they did was to send me ads of special offers. I am not going back to this airline again. Anybody I know and I will meet in my lifetime, I will make sure that they will hear my bad experience so they won't suffer like I am suffering now. I called my credit card company and they are more willing to hear me and help me out. I refused to pay back the double charge, and they are now going to be my advocate. I’m hoping that it will be resolved soon. This is just too much stress, not to mention the flight delay and getting stranded overnight in Dubai. In my opinion, this is a modern way of scamming people. They double charge you and set up a customer service that even if you complain, it will not be acknowledged and hopefully forgotten by customers in the long run, and they don't have to reimburse your money as simple as that.

The Supervisor came on the call and said she did nothing wrong. I was flabbergasted to hear this, especially when the staff is supposed to direct me to the IVR system where I have to punch the data accordingly and not reveal the credit card data to the staff member. And now this takes the cake. I escalated the matter to the Emirates Customer Relations and this is what they write to me verbatim, "Following your complaint below and as per our conversation with Ms, **, she had erroneously selected the old method of payment wherein the security code of the credit card (CVV number) was required to be furnished along with its other details."

OMG, what is happening here, friends? This CVV number is so sacrosanct that I am not supposed to reveal it even to my card issuing Banker. Where is the Data Privacy law in India? Why are people belonging to a foreign airline misusing data privacy in India? If this incident had happened in US or even UAE, I could have taken them to court! Why is data privacy not taken seriously here? I was left to wonder and finally, I decided enough is enough and decided to visit their city office on a weekend to make the payment in cash. I have lost all my trust and faith in Emirates and their damn payment system. This airline proclaims to be the best and hence I wanted to bring this shocking incident to your attention so that people are not fooled.

Just imagine if I had shared the CVV number, the lady could have used this data to make fraudulent transactions in my name against my credit card. Beware of this modus operandi since no one is authorized to ask for your credit card CVV number and this is not a new rule or law. This has been in force for many years. And be careful of Emirates please. If you wish to forward this please do so, to ensure your friend does not fall into this trap.

As I was leaving the airport in a taxi I had to get myself, your information lady had phoned my husband in Sohar as I gave them his number. They said they had found my case, could I go back and pick it up. I then got the taxi to turn around but when I got to Baggage Claim, they said they knew nothing about it and my case was not there. At this point, I was so angry and upset as I had spent a long time filling forms and answering questions to your staff and to come back and find no case there. They then asked me to phone my husband to see who had called him. It was the lady inside the airport who had. But in baggage reclaim, they were trying to blame a passenger which I never gave anyone my husband's number apart from your staff.

Eventually after about half a hour, they sent someone to have a look. It finally came back, with a sticker on saying customs had checked it. I was so annoyed and so upset that for one, I had to spend a night in Dubai after missing my taxi to Sohar and two, the way they said it was another passenger's fault when really it had been taken for further scanning. I have never experienced anything like this before and it has taken me nearly a week to get over it.

The lady staff in the counter (she didn't even have time to show a courtesy to raise her busy serious face and reply) responded uttering the words, "No way." My wife further repeated the question to clarify whether there were any options for that, if we pay any minimal fees. Still, with the same rude tone adding a wave of tease, the said staff responded, "Yes, 55 AED per kg!" In fact, the response never sounded like a pleasing response, but was an intentional reply to insult the passenger.

This conversation to which I was listening all that time silently, outraged me. I told the staff that this was a clear way of teasing the passenger and this was not what we expected from Emirates. "Instead, you could tell us some option to get assisted or if no option, you could have a better way to respond which should be carried out." I informed her that it was not first time traveling in flight and in Emirates as well, and I know the tariff of excess baggage which was not the actual reply to the asked question.

The staff and I had a couple of "exchanges" where I felt she was never at anytime felt that this was not the way she would have responded. Instead, she was trying to burn up the warmth with her offensive responses. When my wife asked her name to report to the supervisor, she at first refused, then scratched on a tag card and threw it at my wife's face which really made me go out of control and in return, I threw it back to her desk. It was all her attitude and response which made me, a common passenger, speak and respond to her that way.

In the meantime, a supervisor came, and inquired about the situation and assured that he will speak to the said staff about the matter, and assisted us to guide us with some solutions which were helpful for us to get a comfortable reach to the gate. The main concern which I would like to highlight to Emirates management is, please ensure to remove "such rotten tomatoes from the basket," otherwise the whole team will be accused of such unacceptable, prideful, imperious behavior.

When I arrived at their help desk, I told them my situation. What happened next is that the staff in the front desk gave me a paper with a reservation number with a really unprofessional and impolite attitude. They told me that they couldn't help me book any stopover packages and advised me to phone the reservation numbers that they gave me. Alright. After that, I called the number that they gave me. The first phone call was fine. She told me I may book the hotel and transport through their website. However, when I logged into their website, I realized that I can just only book for the hotel and the transport is a car hire. Unfortunately, the hotel is not a 24-hour check-in and check-out facility like their terms and conditions said (i.e., 24-hour check-in/check-out at 38 hotels and apartments). What happened next is that I phoned up again in another day due to these questions. Their staff told me I was not eligible to take this package! Okay, so I got a big question about their terms and conditions. What they write on it was:

"Restrictions:

1. Dubai Stopovers are offered to individual passengers traveling with Emirates to, from or via Dubai. To qualify for the benefits of a Dubai Stopovers package, travel on at least one sector (either into or out of Dubai) must be on Emirates.

2. A Dubai Stopovers booking must be made at least 48 hours prior to your departure for Dubai and full payment must be made at the time of booking.

3. Dubai Stopovers cannot be utilized by groups of more than 10 people traveling together.

4. A Dubai Stopovers package has to be utilized immediately upon arrival and the stay must be continuous. Please check with your local Emirates representative regarding eligibility criteria.

5. A maximum of seven nights can be booked with the Dubai Stopovers program."

I am just wondering which of the following points indicates that I am not eligible to take this package. Firstly, when I went to their local Emirates office, they have not told me anything about this or if I am not eligible for this. So, how do I know? Who can I ask for? For point number 5, I went to the Emirates office and they have not told me anything about this. Secondly, from the first point, anyone who’s travelling with Emirates or "via" Dubai can be offered this package and it has to be the same airline. Hence, my flight is from Manchester Airport via Dubai and the next day’s flight to Singapore is with the same airline (i.e., Emirates). Is there any problem there? Could you tell me what should I do now? This is the worst experience with an airline that I have ever had.

Ultimately, when she checked the payment, she confirmed that my payment has been received. After half an hour process, she confirmed that due to the online system problem, they were not able to confirm my booking; however, they have done my booking and she also given me the booking reference number, which is **. At the same time, I found another discrepancy that on May 19 (today) the online system is showing airfare for £661.21. This was shocking for me that on the 18th and 19th of May, the airfare was being charged at £661.21. So why during the same period was I charged £686.21? You are therefore requested to kindly investigate the matter and refund the extra amount charged as I am a student.

On April 14, 2012, around 12 midnight, I went to the airport as a chance passenger for flight Dubai to Manila. I went directly to the Waitlist Counter (A39 & A40). When I approached the counter, the staff informed me that since my ticket is PAL (Philippine Airlines), I'm not entitled for waitlist. I asked them that I only came as a chance passenger in order to be home on the morning of April 15, 2012 to attend my father's 80th birthday. I told the ticketing agent that I was offloaded from the boarding area last April 12, 2012 (my original flight) and I informed the ticketing agent that I already made a complaint of irrational offloading and that my vacation was ruined.

I asked the ticketing agent near A40 counter for a little consideration to accept me as a chance passenger; she declined to accept me as a PAL ticket holder and she suggested that I talk to the ticketing supervisor. Therefore, I went there at Emirates Ticketing. However, the staff said they could not help me and that incident that happened last April 12 was not their concern and suggested that I should talk to support supervisor. One of the ground staff pointed me to their supervisor; however, the supervisor said that I should have made a complaint on the same day. I said I already did make a complaint and no response or action yet. He said he could not help me as it is only my statement and no and my complaint is already two days old and said I should go back to Ticketing and left me.

I went back to Ticketing and Reservation near A40 and I told her that support staff did not help me nor ticketing staff. She suggested that I should call Dnata Call Center for them to waitlist me. I called Dnata Call Center. A call center agent named Diana helped me to be on the waitlist. I was very grateful for Diana's help and eagerly went back to the Ticketing & Reservation counter to tell her that Dnata enlisted me as a chance passenger.

However, when the ticketing agent near counter A40 refused to accept as a chance passenger as the date reflected is still dated April 15, 2012, I called again Diana (call center agent) and she explained that she could not pull out my re-booking as I've got my re-booking directly from PAL. Therefore, Diana suggested for me to go to the Dnata Ticketing Office in Terminal 1 as maybe, the Dnata agent there will be able to see my re-booking. However, the ticketing agent at Dnata could do nothing as they could not pull out my re-booking.

Feeling desperate, I went back to Terminal 3 and approached counter A39. To my surprise, the staff assisted and took me as chance passenger! I was very happy that I've got a chance to be home. However, only one seat was available and I lost the seat and I heard from staff that the early flight at 3:45, there's a seat available. I was very disappointed that I missed that opportunity due to the fact that I was not accepted to be a chance passenger!

Emirates staff who offloaded me last April 12, 2012 really ruined my precious vacation. It's been a year that I did not go home and my father wished for me to be home to attend his 80th birthday! I lost that opportunity to be with my family on that very important occasion. I cried when I called my sister that I will miss my father's 80th birthday.

In addition, I don't see any action taken for these complaints, and by the way, I lost my father last April 23, 2012. I heard that he was disappointed because I missed his 80th birthday.

After my recovery, Emirates never bothered to adjust me on other flight and I have to wait in India for three more days while my family in Atlanta were under tension. Then I was able to travel on May 7, 2012, the same route. I was being asked to pay additional fare of $515. On top of this, I was harassed at AMD airport by Emirates staff (Hiren ** - ADD and Shikha ** - supervisor). This was my first time travel through Emirates after 1995 and had a bad experience. I would like to bring this type of bad customer service to international authority's notice since you just can not behave like this with US citizen! I want you to waive my additional fees and pay me suitable compensation for harassment and wasting my business time at the Atlanta office. Please let me know the action taken ASAP.

Had I known this in Kochi, I would not even have checked my luggage in. I tried to explain that I could not afford to lose a day's work. I could see the ground staff in Dubai could care less about my work. The hotel we were taken to had no facilities to make even local phone calls from the room. The rooms did not have wi-fi capabilities. They made sure that I could not call my office and let them know I was in transit. The only way to communicate was to buy wi-fi cards which would last for 2 hours. Eighteen hours later, we boarded our flight back to NY. On arriving at NY, and being at the counter for my connection flight to Buffalo, I was told I was already on board! It seems like Emirates issued a duplicate boarding pass and they wouldn't let me on the flight.

I then asked the Jetblue customer service personnel to check me in on the next flight home knowing well calling Emirates would not fix the issue. I have been traveling with Emirates for a decade or more now and I always had good experiences. However, this by far was my worst journey ever. Your crew members are rude and impolite to the customers. We noticed there were instances when they were shouting at them. I have lost a full day of work because of their incompetence. They do not have anyone available on the phone to talk to about a screw-up as this. I was told that I had to write in and wait for your response! I wonder who came up with this system!

This is to inform you that my brother, Mr. ** was sent back from Calicut on 9th May 2012 at International Airport on the way to Doha whose ticket no is ** for the reason of not having hotel booking voucher which is not actually required for him as he had taken visa from travel agent. And I came to know that the flight was fully occupied and some of the flights of Air India from Calicut were cancelled because of the strikes of pilots. I strongly condemn this kind of pathetic tricks made by whoever it may be. I hope I will get the reason behind it and you will take stringent action against it which may lead to affect your reputation. Again, I hope we will get a mere justice from your part. Thank you.

Those were prescription FCUK glasses at a cost of $170. I refused to claim off my travel insurance, as it was not me who lost them but the steward. I thought they might have been thrown away with other rubbish. I would like something to be done about this, as I had to purchase a pair in Australia at a cost of $30, which weren't prescription but just reading glasses. I look forward to some resolve over his mistake.

I had to pay a sum of 19.40 Euros from Dusseldorf station by train. I wish that I be reimbursed with the sum of 19.40 Euros which I had to pay extra in spite of having a rail and fly ticket.

Because of this, I suffered a lot of mental tension and I had one important function there on 27th April which I have missed now. This was a total loss to me. All the food stuff which I carried also got spoiled and it was a great loss to me. I have to put one week extra leave in my present company at loss of pay since I had to reschedule my trip a week later because no tickets were available before that. Conveyance charges from, to, and from my residence were also another loss to me. For rescheduling the tickets, I had to spend lots of money. For all these, I have to spend more than Rs. 25,000. Moreover, I suffered lot of physical and mental tension. Being a heart patient, I suffered a lot. She could have considered my request and could have helped me as a senior citizen. I request the concerned authorities to take necessary action and do the needful for me and compensate my losses. Being a multinational aircraft company, I hope my request will be considered at an earliest.

I also requested to make a reservation for my brother so we can fly together on the 8th. His original return was 4th of May and I was told if I won't get back until 29th, both reservations will be canceled, which means his original ticket is safe, Now, I find out they canceled the 4th one and asking me to pay the fare difference and change fee to have the original return date. Who asked them to change the flight? How, for his flight, were they able to change it completely without me knowing, but for my reservation I should pay the difference in fare? I really appreciate if someone can follow up asap.

I explained that when I flew at the airport. Instead of being sympathetic hearing my story, the officer asked me to print out my ticket out of Bangkok; otherwise, I could not board, and I had to pay for the print out. I also tried to email skywards.cms@emirates.com and customerservice@emirates.com which ignored me. Back in Thailand, I called the customer service there and they told me to email ekthai@emirates.com. I got an email from customer.affairs@emirates.com saying they would review my case within 30 days! Then the final insult is copied in their email below. Basically, they said it has been too long now to be able to investigate properly on what happened! Whose fault is it it has been too long? I have been ignored by them for months and now they say it is too late to see what transpired. This is how they treat their customers at Emirates, a bunch of **.

"Thank you for your email message of 27 March 2012, forwarded to us for review by our Bangkok office. I regret to learn that you were unsuccessful in your attempt to contact our Accra office via telephone in order to amend your travel date. At this point, due to time lapse, I am unable to establish what transpired. However, I wish to assure you that your feedback has been conveyed to the Senior Manager concerned for his review and assessment. I am also pleased to inform you that effective 14 December 2011, customers may now use the booking manager on Emirates.com to change their bookings online. I have also liaised with Skywards and I am advised that they have arranged to credit the flown miles for your inbound trip. Whilst I sincerely regret the inconvenience, we are unable to offer any compensation on this occasion. Thank you for writing to us and allowing me to respond. We appreciate your support as a Skywards member and look forward to welcoming you on board our flights again."

And my answer was: "That is an outrageous answer that I will copy and publish in the relevant travelers website. Using the excuse of the time lapse to avoid responsibility and even investigation is simply ludicrous. I have been trying to contact you to report on this incident and to try to resolve it since it happened in December. But you ignored me so you caused the time lapse and then you said you cannot resolve it because of the time lapse. I will also report this to the transport authority."

I'd like to request that you stop availing such short transit options if your services cannot adhere to them! It is rather annoying when you think you've paid to receive quality treatment within the specified duration printed on ticket, but instead, have to scrap all your plans and just wait for 6 - 7 hours during the middle of the night (12:45 a.m. - 7:45 a.m.) out of no fault of your own. On top of the above complaint, I also had the pleasure of experiencing one of luggage bags being lost on the very same flight (currently waiting for updates on the missing baggage)! Emirates was known for its quality, professionalism, precise adherence to flight schedules, & equality in treatment to all but from my recent experiences, I'm beginning to really question all of the above!

When the flight landed, I met a ground staff for Emirates and told what happened. She told me to write a complaint to the authorities. As I went for the emergency trip and my father was very sick, I could not file the complaint at the same time. I have taken a photo of the whole food tray. I want you to take necessary action about this complaint. If you want further clarification, we can inquire with the crew.

They do not deserve the reputation that they seem to think they have earned, other than awful!! They need to listen to their customers and take into consideration their individual situations. It seems, it's all about money and not customer satisfaction .

The Emirates staff asked me about my brother. I told him that we are both residents (employment visa) of Dubai. I showed him my visa, and he asked when I renewed my visa. I told him I transferred to a new company last October 2010. My brother's case happened in 2009. But my brother got his employment visa last May 2011.

Then the Emirates staff brought me to the airport clinic, and I met the doctor there. They asked for my health insurance. I gave my health card. And the doctor also asked for my mobile number, and he checked on the computer. Both the doctor and the Emirates staff were talking in Arabic. The doctor said, "No, I record." (I assumed no medical records or any kind to be afraid of). I told them I have a regular check up in American Hospital and I've never been hospitalized there in Dubai.

The Emirates staff told me that I need medical clearance before I could fly in Emirates. That's the time that I realized that he assumed that I have disease. I told them I don't even have colds. So how come that I'm sick! I asked the Emirates staff if he cancelled my boarding pass, and he said yes. He told me I needed medical clearance before I could fly. There's no problem with that medical clearance, as I can easily get that from American Hospital. However, the problem is my re-booking due to this wrong assumption that I'm sick. The Emirates staff did not even care if I could take the next flight.

After I got out of the airport, I went to American Hospital to get the medical clearance, and as expected, I've got the needed clearance. And here's the problem: there's no available flight until April 15, 2012 at 9:45. I was really disappointed that I could not go home on time to attend the family affair on April 15 (My father will celebrate his 80th birthday, and he wished us to be with him on that day). In addition, I have to pay for my re-booking which amounted to AED 200.00. And I incurred expenses for my medical clearance from American Hospital.

I think what happened is not fair for a customer and cost me a lot of hassle, as I did not sleep and was very tired as I needed to go to the Hospital and Emirates Airline/PAL office to pay the re-booking fee.

Amidst all this confusion and stress, we were informed by Emirates Airlines agents that they would not be able to guaranty any seats on the flights departing to Ahmedabad that day as there were no more seats available in the economy class and that we would be put on a waiting list which already had several people ahead of us. Our chances at this point of finding four seat openings looked very slim and we would most likely be scheduled on another flight on a different day. We were traveling with two small children, both with special dietary needs due to severe food allergies (medical documents will be furnished upon request). As you can see from our travels, we had already a long day and did not want to risk having to stay overnight to board a flight for a future day. We were visiting Ahmedabad for an important family event.

We were informed by Emirates Airlines that they had seats available in the business class, which we could purchase if we wanted to depart the same day. Keeping in mind the long distance and time we had traveled since leaving Dallas FT-Worth and the special needs of our children, we decided to make that purchase of four business class tickets from Dubai to Ahmedabad costing us $565.66. We feel this was wrong that Emirates cancelled our ticket and we had to pay more to reach our destination. I would like a refund of USD $2262.65.

On my way back to India on April 3, 2012, I was charged 250 pounds by the Emirates authorities at the Birmingham International Airport for my laptop bag. I was carrying a hand baggage of 7kgs. My laptop bag had 2 laptops, my personal laptop and my work laptop. My laptop bag weighed 7kgs. I was told at the Birmingham International Airport that laptop bag is not considered as a separate bag, but is included in the hand baggage limit. I was needless to say shocked at the unstable rules and regulations prevalent at different airports.

On making phone calls, I learned Emirates allows laptop bags as separate from Heathrow and many other airports. I myself am a frequent flyer and have carried a laptop bag as separate hand baggage on my travels to Zurich and Frankfurt. I was charged 25 pounds for 10kgs and compelled to pay the fine. I wasn't the only other person, another fellow traveler was also shocked to learn laptop bags are not separate. He too was forced to pay a fine. How is there such irregularity in Emirates rules at different airports? Why should public be compelled to suffer for this?

I would like to know how can Emirates have different rules at different airports? How can you charge 250 pounds for 7kgs laptop bag? Being a student, I was allowed 10kgs extra bag limit on my way to UK. On my way back, however, I was not allowed the excess student luggage limit. Emirates is the only airline that has such odd and strange rules. Looking at Air India or Jet, everyone allows student excess bag limit to and fro from a destination. This is complete unjust compelling a student to pay for rules that are so flexible and not permanently laid down.

I have traveled before on Emirates many times and I am a skywards member. I have been shocked at Emirates and their instability. Personally, I do not look forward to traveling on Emirates anymore. In fact, I would strongly recommend to students to never take an Emirates flight. My flight number on April 3 from Birmingham to Dubai is EK 040 and from Dubai to Kolkata was EK 570.

When I explained it to the cabin crew so they could help me, they did not believe me and said I must have booked the wrong seat. I became very frustrated, especially since they could not help me. For your information, you have managed to ruin my trip out and return aboard the plane.

I didn't get any upgrade. Moreover, the seats we got had a broken entertainment system. Flight attendants were ignoring our overhead signals for 30 minutes twice in a row when we were trying to find out whether it'd ever work. And recently, they threatened me with an action from their legal department for posting about this situation on online review boards (any correspondence released into the public domain concerning Emirates as they put it).

We were told that due to late arrival, our booking was cancelled and onward connections were also canceled. The Jeddah Airport Emirates Staff was not only rude but also very inexperienced in handling customers. Their treatment to mankind is worse than cats and dogs. Misrepresentation and lies were norm, and lack of attention to the details not only gives my family a lifetime grief but also a reminder not to fly via Jeddah.

On March 16, 2012, when we reached the Jeddah International Airport to board EK 804 to DXB, I was shocked to be informed by the Airport Emirates staff that my tickets have been cancelled due to no show and that my onward flights EK211 for March 18 also got cancelled. This unforeseen development put me in a really awkward situation, as it was imperative that I reached USA on March 18, 2012 to fulfill my official commitments at my work, my 4 children's school, and my wife's commitment to her work.

Being a US Citizen and visiting Saudi Arabia for Umra and to please Allah SWT, I was placed in a very difficult situation of having nowhere to go till Emirates sorted out the problem. The communication outside was impossible. The option I was given to was either a) talk to your travel agent or b) pay $200 each ticket for the flight leaving tomorrow at 11AM, which does not have enough seats to accommodate my family. That is a total of $1600 and no guarantee that I will get seats or not.

Apart from being inconvenienced financially due to extra expenditures incurred to extend my stay in Jeddah, Saudi Arabia, I, along with my family, have suffered mental, physical, and emotional distress due to the erratic, negligent, and wrongful action by Emirates Airlines.

Moreover, I was informed by Emirates staff at the airport that there was no possibility of me being accommodated on any of the flights up to March 21 2012, as all the flights are fully booked. This placed me in a very delicate and precarious situation, indeed.

On January 17, we arrived at the airport at 7am to catch the flight leaving for Dubai at 11am. The Emirates airport staff told us to wait and we will get confirmed flights from Jeddah to Dubai and then from Dubai to Houston, Texas on the 18th. My travel agent already informed me that I am booked on the flight with confirmed seats on the 17th of March.

It was a chaos at the counter, and one person was trying to handle multiple customers and jumping from one terminal to other while we waited calmly and continue with our prayers. The ruthless staff of Emirates Airlines did not show any mercy; none had any feelings. They treat each and every passenger like no one treats here in US regardless. I have never witnessed anything like that, traveling since 1984.

The airport Emirates staff informed me that there were seats available in the business class, and so I requested the Emirates airport staff if there was any possibility of my seat being upgraded to a higher class only by paying the difference. At 10:35AM, twenty minutes before flight departure, they informed us to either pay $1,600 or we will not be able to board the plane; and that was the only choice I was given.

At that time, I understood the game plan. The staff kept me there on a hope that I will get seats until 10:45AM, and finally, they told us "Yes, you can get on board but you have to pay." It was Emirates's mistakes to begin with, and I as a consumer was getting penalized. I think it only happens in the Kingdom of Saudi Arabia and with the guest of Haram (Mecca) and Medina.

The entire luggage was booked to Houston, Texas though they had two itineraries in their hand for two different destinations. When I pointed that out once again, I was yelled by the person who was handling my boarding passes since I did not tell him about the luggage. That was his job to ask me which luggage will go where and who is traveling to where. When I went to pay, I was told they don't accept credit card since they don't have the machine to scan and it will take a long time to bring the machine. I was told to go to the bank and get money withdrawal and bring back. That has to be done in 15 minutes or less since flight is ready to leave. That was a joke of the century.

After waiting fruitlessly for about 4 hours till the check-in was closed for the flight to DXB, I had to haul my luggage from one counter to another until we asked to run through the security since flight was about to leave. They did not give us any luggage tags, and we were told that in Dubai, I have to sort out the luggage according to their original destination.

We arrived in Dubai after paying penalties and not having luggage tags with distress and anxiety. The original plan was to stay in Dubai for two days and show my kids what they have heard about Dubai, for which they were very excited. I spent two hours to find out where to collect luggage and who to talk with in order to pull the luggage and then identify. Finally, we were told the luggage will be in the left luggage section after 3-4 hours, and we should be able to collect and identify the luggage.

Since we were at the airport where we have already spent most of the day running from one end to another, we decided to talk to the Emirates booking/agent for our next flight to Houston, Texas on the 18th. God is my witness. Every agent that we talked to told us something new; they are incapable to look above and beyond and expert in arguing by not fully understanding the situation. Lack of English and unprofessional attitude can only given by professional people/trainer. One thing to remind Dubai is the International Hub where each and everyone should be able to understand and speak English at Emirates Counters.

On March 18, we arrived at the airport at 6AM to catch a flight which was leaving at 9AM. We were told that the flight was packed and that chances of getting a seat is very slim by two or three agents. But one agent put little more effort and gave us news that there are 47 seats open in different segments and we have a good chance to get 6 seats.

We stood in check-in line and waited patiently. Luggage tags were issued, except one which was still in Jeddah. Boarding pass started being printed, and our anger and distress were turning into a smile and the blood pressure was getting normal. But before our celebration, we were told you have to pay $200 each ticket to board this flight. I told the agent I have already paid and showed her the receipt. But she insisted that it was for Jeddah to Dubai. And now, once again, I have to pay for Dubai to Houston.

My kids and wife started crying, since we were not able to pay another $1600. The agent did not understand but continue with the argument until she told us to either pay or she will take off the tags from the luggage and cancel all the boarding passes--a threat to destroy our lives. I decided to pay once again. I asked my wife to go at the counter to make a payment. At the payment counter, luckily, we saw the same lady whom we spoke to a day before and she remembered our ordeal and told my wife that we don't have to pay again.

The lady at the ticketing called her to confirm, and everything was normal again. We finally arrived to Houston, Texas where we were greeted by Immigration and customs with "Welcome back home," and it felt like from hell to heaven. The treatment by the Emirates at Jeddah Airport with hujaj and the people who come for Umra is very disrespectful and despicable. The management of Emirates Group needs to take severe action for those who continuously do what they're not supposed to do.

My recommendation is to remove the whole staff at the Jeddah Airport and replace them with educated and talented people who are willing to work with a smile in any circumstance.

There seems to be a major problem in the system in wrongly identifying "no shows" and cancelling onward confirmed sectors. So it's suggested that prior to automatic cancellation of confirmed reservations by the system for whatever reason, the respective passengers should be contacted by Emirates service representatives via telephone or email, to avoid such errors in future.

I submit the following compensation claims for actual financial loss and mental, physical, and emotional agony suffered by me due to the negligent, wrongful, and erratic action by Emirates Airlines: Refund of $1600 which was paid in order to catch the flight from Jeddah to Dubai; additional expenses at Jeddah Hotel for stay, food, and travel for one night ($150); one-night stay in Dubai hotel which was paid in advance for two rooms according to the original plan to stay in Dubai ($112x2 = $224); and economy tickets for my family to visit Dubai since we lost two days by going back and forth from one counter to another.

I would really appreciate an early response to my complaint from Emirates Airlines. I do hope that Emirates Airlines will live up to your name and reputation. I have the original copies of all the correspondences cited above and could send scanned versions of the same for your investigations, if so required. If your legal team wishes to discuss the case further, I will provide the contact details of my legal counsel here in USA.

They claim they were not aware of the new tax that had come into force at Pakistan, but it is their job and responsibility to know what taxes are being levied on their customers. It is irresponsible for Emirates to state that passengers should contact the Civil Aviation Authority as passengers purchase their tickets and pay all their taxes to Emirates Airlines. I have flown with Emirates Airlines many times in the past and have never encountered anything like this. I would advise all to avoid travelling with Emirates Airlines, as there are many other airlines to travel with. It is a real shame that what was once the best airline in the world has resorted to these kinds of tactics and poor after-sales service.

To cut a long story short, I was transported back by EK to DXB. Again, after further procedure in DXB airport, I was able to come out. My baggage is still missing. I wish to have an explanation on how I was allowed to board the DXB-JNB EK flight when there was a requirement of transit visa. As far as I understand, even if I as a passenger was unaware of this requirement, the check in staff had the responsibility to verify if all the documents were in order and should have denied me boarding in DXB airport itself. This would have avoided all the unpleasant process that I underwent. Also, the DXB-JNB-DXB ticket should not have been utilized. Apart from the horrible experience I went through and the expenses I had to incur, now I am left only with the JNB-MPM-JMB sectors on my ticket, my trip has not been accomplished and my baggage missing! I appreciate if you can investigate this mishap and revert at the earliest.

When I arrived at the Emirates counter at the Karachi Airport, I was told at that moment that my ticket had been suspended and that in order for me to get back home to Houston, I would have to purchase a full price ticket (inbound and outbound) for $1800 USD. This is extremely unacceptable, considering the fact that when I had spoken to people at Emirates, everyone before this incident had said that all was confirmed and I was clear to fly on this ticket. Fortunately, I know a very helpful individual at Qatar Airlines who was able to get me on a plane that same day and not have to pay a round-trip ticket.

After finally arriving in Houston, I contacted Emirates Customer Service; and at this point, I was told that it showed as a "no show" under my booking reference, though this was definitely not the case. As stated before, in Karachi, I was just told the ticket had been suspended for nonpayment.

I am extremely upset with your airline. What if I would have not had the funds to purchase the new ticket with Qatar? Would I have been stuck in Karachi until maybe your company straightened this out? I believe that Emirates needs to reimburse me for the Qatar ticket as the original ticket with Emirates had been paid in full and was confirmed about four times from Emirates representatives at different times. I would appreciate your prompt response to this matter.

This new seat 28H, had a problem in so far as it would not latch into the upright position (as can be testified to by the passenger who previously occupied it), and kept reclining when touched by passing passengers using the walkway. It was clear that this far older plane than the one that flew the wife and me from Glasgow, was not 100% airworthy, and the Emirates cabin crew were poorly trained, from the most senior down.

It shudders to think what chance I would have had in surviving a crash upon take-off. I suppose I should be grateful, I only ended up after a sleepless night with a stiff and painful knee that sported a fair sized bruise mark, which prevented me from wearing shorts for a week in public, in one of the world’s hottest climates. What a start to a holiday, caused by a truly negligent airline. Unfortunately, our return to Scotland is through the same airline.

I gave Emirates in the morning at 9 am details of my "missed connection flight" to Djibouti via FlyDubai and told them they only fly 3 days a week. They informed me 40 minutes before takeoff to Dubai on their replacement flight of 4pm that they could not re book my flight with FlyDubai without me paying $140 extra and they would not supply accommodation in Dubai whilst I awaited the new flight day (2 days later).

I said I felt they were liable and if they had told me this earlier at 9am when I gave them my FlyDubai flight booking details, I would have cancelled the return leg of my Emirates business class ticket and booked another route to Djibouti via either Kenyan or Ethiopian airlines which would get me there quicker and not resulting in hotel bookings.

Due to their delay and the assumption they were going to sort things out, I now had little option left (but I was most concerned that I had no accommodation reserved or booked in Dubai and I could get stranded). In front of witnesses, I clearly told them, "Do not put my bag on the plane unless there is someone to meet me in Dubai and get this sorted out. I do not want to get stranded." They told me they would ring Dubai operations. Therefore, bags were put on plane and we took off.

When arriving in Dubai at around 8 pm no one to meet me, no arrangements made and it took until 1:30 am to find a suitable hotel (their suggestion at around 1 pm was the best room they could find me was AED 2,500 per night but I would have to pay) and I had to go and book my own flight to Djibouti at my additional cost the next day. It took forever to get details of their customer services and when they did respond they directed me initially to claim under travel or my house insurance as they were not liable. They apologized but just "trotted out" standard customer responses.

Eventually they posted 15,000 miles to my Skyward account as "goodwill" which didn’t even qualify for their "tier miles" calculations a completely shallow gesture on their part. I confirmed by email that I did not accept this as compensation. I asked by physical visit on my next trip through Dubai airport for contact details of their Director of Custom affairs (they refused to give me). I sent email again requesting same contact details for the Director of Customer affairs and their response was: "They confirmed by e mail that they would not entertain anymore correspondence and the matter was closed as far as they are concerned". I again requested Director of Customer affairs details to take the matter further and they have not replied since and ignored my last e mail.

I am out of pocket financially $750+ ($140 Flight re booking + $34 Meals in Khartoum + AED 2,250 approx $615 for Hotel in Dubai) and their incorrect advice delayed my return to my place of business by 3 full days. This figure does not include all the phone calls, taxi fares, etc. to get things sorted out or my food expenses whilst I stayed in Dubai. If this is how they treat loyal Business Class GOLD members, I seriously worry for their future. Looking at other customers similar experiences on other websites, they seem to have seriously "lost the plot". I feel now they will only respond to a legal letter and I have informed them of that intention.

I was told to collect my jacket while returning to Melbourne or email the address to be sent at. As told I did both, while on my holiday in India I sent two emails and tried to called Dubai airport to find out about my jacket. It was a shame when I did not get any response to any of my emails and calls about my jacket. With regard, I request the Emirates Department to please send my jacket to my residential address in Australia as provided above or compensate me the price money please. My in-flight experience with Emirates had always been great in the past and I hope to continue having it good again.

I gave my jacket to the crew to hang so when we arrived in Dubai they did not give me my jacket until I asked for it then they told me to wait until aircraft is empty then they looked for my jacket. I was rushed to cast another from Dubai to Dallas is very inconvenience and dangerous for in my situation with my high blood pressure! From Dubai to Dallas, I requested to change my seat in front but never happened. On board, toilet is so dirty, no seat bowl cover, no toilet tissue. I informed the crew about the toilet but they don't give a damn! We travel a lot with other airlines and I never had this bad experience as I had with your flight so I hope you take this matter seriously.

We made a reservation for our pets, and we were told that we do not have to pay anything if we have less than 30 kg at the check-in. My wife flew back to Germany and left a lot of baggage here. Today, at the airport, they suddenly asked us to pay 3220 AED for the 2 pets. What is that? We feel cheated! Even so, this oneway ticket was more expensive than my wife's for 2- way! Emirates Airline, you make your clients very angry, and you should take care about it.

I still keep on sending them emails, asking if the transfer for the claim is already transferred to my bank account or not because I don't get any news about it. Until now, I still have not received any confirmation about the transfer of the claim. The last two emails I sent to the persons in charge were just totally ignored. I already completed all the documents Emirates' finance from Jakarta town office asked for in January 2010 for the procedure of the claim of my lost luggage. Why did I receive just $50 for the luggage lost claim when I even had to wait for more than two years? This is really ridiculous and unbelievable.

I still cannot believe it. To think that I am a regular traveler of Emirates and have the Skywards blue number **. I just hope that with this letter of complaint, I get what is right for me.

Any help would be appreciated or maybe an upgrade since there are no windows left or no where I could put my legs out to stretch my neck or back. I am a 100% disabled veteran. I have never seen service like this especially when I needed a wheelchair. With the help of another passenger, I was allowed me to be put on the front of a cart so I did not have to walk. I'll wait for your response.

After a couple of hours calling the Emirate and LAX help desk, I finally could find my mom and she told me that she was told that she was going to fly the next day. She didn’t have anything on her but her small purse. The next day (March the 2nd) my mom could call me for the last time at 9:00 AM and she said they were going to depart at 11:00 AM the same day. I checked the Emirate website on March the 2nd at 12:00 PM and it was said that the flight has a delay and the departure time is going to be at 4:45. I sent the screen shot to my dad so he could manage his time and work and go to the airport to pick her up.

My dad called me today at 7:30 PM Los Angeles time on March the 3rd. He said my mom arrived an hour ago, and he was going to take my mom to the hospital since she has this pain in her whole body and a painful headache that she even can’t talk to me or keep her eye open. My mom asked for a wheelchair when she had arrived at the airport in Dubai since she was exhausted and she had this painful headache and was afraid to faint. Someone form the Emirate helped her and dropped her off on the second floor at the airport in Dubai and told her that she would come to get her, so she gets in to the airplane. She never did, and finally my mom decided to talk to one of the people at the airport. She tried to communicate with the person who was wearing a uniform, and she assumed he was working at the airport, that she has to fly to Iran but he couldn’t understand my mom.

Finally, an Iranian girl noticed that my mom needed help and she is struggling, so she explained it to that person and he finally told them that the flight had been already departed. My mom was starving for hours and no one came to help her or give her some food. She didn’t have any Dubai currency to buy some food or make any phone calls. I expect my mom to be compensated in the form of vouchers. I await your response within two weeks. Since she cannot speak English, I will be the communicator. Let me know if you need any more information.

The flight went up and my one-year old fell asleep. The child next to me was given bassinet. I was waiting and waiting and no one came with my bassinet which my ticket was booked for. I asked a flight attendant and he said sure. And no bassinet came, so I asked again and was told I would get one and never did. My husband got up and asked another lady after they all appeared to be doing nothing except laughing and talking. He was told that we weren't getting one because my son looked too big. We’ve told them that on our trip from Sydney to Bangkok, we were given a bassinet and no one asked questions. They said, “Well sorry, but it’s our judgment and we don't think he should be in a bassinet.” We asked to talk to a manager. In the mean time all the flight attendants were walking past us and staring, then gathering and talking. This made us feel very angry and uncomfortable as they were communicating with themselves and not us.

The manager eventually came out and said your son looks too big and it is not safe for him to be in a bassinet. We told him about our prior trip in which it was okay for him to travel in one. He did not care. My husband told him our son is 8.8 kg and he is underweight for his age and very short. My husband begged him to get one and try it and see if he is too big. I was very angry by this time and told him at no point did any Emirates staff member even hint that a baby was required to be a certain age, height and weight; plus, we already flew with him with no problems and when I called to reserve the bassinet nothing was raised. Aside from this, my husband and 3-year old were sitting on the seats behind me because we were unable to reserve the whole row. So why would we be separated if in the end we couldn't have a bassinet and had a sleeping baby in my arms?

He said we were supposed to be told beforehand and that he would try it; however, if he didn't fit then, he couldn't allow it. We agreed. He brought it out and said, “Are you sure he is 8.8 kg, because it only takes up to 11 kg?” We again affirmed he was and he kept asking as if we were lying to him and my son is so little he looks like a 10-month old. We put him in and he fit comfortably. The lady next to me said on her trip a 2-year old was in one legs dangling and no one said a thing. I am very unhappy about this situation and felt like the whole plane was looking at us and the lack of communication was incomprehensible. The flight attendants did not know what they were doing and were very unprofessional and impolite.

Our dinner was also left for more than 45 minutes on the table and everyone was tired and wanted to sleep. It’s hard enough having two active kids in an airport and to have this added unnecessary stress was very unpleasant. I don't think I could fly with Emirates again and risk this situation ever occurring. You don't travel very often to have this happen. It was not nice and something I will never forget. I've never seen so many unprofessional and cold staff in my life. They were more happy about reaching Sydney that they forgot to do their job and were just wasting time.

We asked what’s next? Where are we going to stay? And we were told that we have to sort things out ourselves. We were handed over to another person who escorted us to a room which resembled a jail where we saw a few people who were locked inside. From there, upon explaining our problem we were guided to the immigration and after that we waited again for our luggage. By the time we managed to find 2 available rooms in a hotel it was past 7 pm. That hotel (Hyatt Regency Deira) charged us DHS 6540 on bed & breakfast for the 3 days we would have stayed in Istanbul. Furthermore, we had already paid online for our stay in Istanbul Euros 600 which is not refundable.

When Emirates Airline started to fly to Seychelles, we abandoned our national airline to fly Emirates. We were told that it was the best airline and just before this incident happened to us, we also were telling everybody the same rhetoric. We found out now that it is one of the worst airline when you have a problem, especially one inflicted on you by Emirates Airline themselves. Even one immigration staff told us that Emirates is only interested in your money. The Emirates staff at the airport were very unhelpful.

Secondly, it was freezing in the aircraft. I had made 4 to 5 requests for a blanket, none was given. After sometime, I find the air hostess handing over a blanket to the same ladies sitting in front of me! Does the color of a person's skin validate one's requests?

As for duty free - they did not have half the products advertised for in the magazine, then why advertise for it? Unfortunately, no other airline flies to Kolkata from Dubai, and I pray every day that another airline starts their service to Kolkata soon. It has become very traumatic to have to fly to Kolkata and I dread my next flight!

Return flight, I asked, "Was vegetarian on their list?" I was told no and served me meat. I asked it to be replaced. It took 30 minutes to finally give me abruptly a meal, half cold and told from crew. Angry hostess. On return Dubai to Sydney, after disagreement with male Asian steward, I was told vegetarian had been ordered. So meal received and was better quality.

Duty Free on board - The stewardess went very quickly down aisle on one side only, was disappointed as I wished and still do, to purchase a red wallet on board from catalog but am unable to remember brand. I am all around disappointed with lack of service, attitude and meal quality when received. I understand people have duties but to basically be blamed for being vegetarian and resulting meal of substandard quality is not acceptable. Non service for on-board purchases falls into same non-caring category.

This was not the experience I expected from your reputation but it was received and did report to travel agent at Escape Travel, Division of Flight Center. I would like a representative to contact or some action to be taken as this unfortunate attitudes on both legs affected my happiness for my trip and naturally my opinion of Emirates airlines. Flights concerned: EK415 & EK95 29/01/2012; Return leg: EK98 & EK414 12/02/2012.

What to do? I love to fly with Emirates and in all fairness, I have been upgraded on some occasions but just during this flight, I felt the staff were exhausted and didn't seem to care. Anyway, we are all perfect and God’s children.

In LAX to Dubai flight, we were not given bassinet. They initially offered free seats as we volunteered for next day flight, then they took the offer back and let us fly on the same flight saying seat beside us is empty but later that was filled, too. Emailed customer service so many times but no reply for more than a month. Later they replied saying they are not in breach of any contract. Finally, when I got frustrated I called them. After listening to everything, call was dropped first time. I called them back again and told the whole story again. After listening to everything, she said not my department and gave the same email ID that I have emailed before. (Fathima was her name). When I said cancel my tickets, I didn't want to fly Emirates anymore, she was saying that they can cancel the tickets but will not be given any refund. Why the heck would I cancel the tickets? I can might as well checking and simply not board.

** with them. I also think they are very racial with Indians. We hired a porter at Dubai Airport and were standing in the line with my family. There was no one ahead and I was the next in line. Some guy with the turban just came. He was attended before and that lady was shouting at the porter to take to some other line. I even asked for supervisor at the counter. He gave me a mail in letter to fill and submit to the crew instead saying supervisor is not here. There was no courtesy whatsoever in his behavior. I would like to say this if you are shameless 'fly Emirates'. I am never going to fly Emirates in my life and nor would I let my family, parents, grand parents, cousins, friends to fly Emirates.

Despite paying an extra $1000AUD to get a 23-hour connection from Sydney to London to ensure jet lag was minimized and I was back at work in time for a meeting, my flight was delayed and my transit ended up being 37 hours. I could have booked in Singapore Airlines and paid significantly less and had a 27 hour transit.

In addition to the flight delay. I asked for them to ensure I had a good seat so I could at least sleep. They consequently moved me from a window seat toward the front, to a middle seat at the back of a plane, next to a baby. This was the worst seat on the plane. In addition to this is the man sitting next to me was smoking on board and playing with a lighter, which obviously was hugely distressing. Little was done about this despite my complaints.

I requested a gluten-free meal; the meal I received was not gluten-free so I was consequently viciously ill.

To make matters worse, I tried to complain at the office in Dubai, and was told to email my complaint, which I have done 7 times now to no response and it has now been over a month.

I am a frequent flyer with Emirates and have spent many 1000s of dollars flying Emirates over lower cost airlines, and I have had enough. They have not even bothered to acknowledge my email.

I had called up the Emirates office in Dubai and informed the mistake in name, where they noted the complaint and I clearly told him that the ticket is booked in the name of Shavena ** (my elder daughter) for which I have already bought the ticket in the same flight where as in this ticket, the name should be changed to Shayna **, my younger daughter. He noted down the complaint and informed that the name will be read as Shayna when she will check in at the counter.

To my surprise, when I checked in, I was informed that I have two bookings by the same name. I informed that I had called the customer service and they assured that the changes have been done and when we would check in, it will be by name of Shayna. On further checking, they said it is written that the name should be read as Shayna, but it had not been changed in the ticket. I was advised to cancel the booking and buy a new ticket, accordingly I had to cancel the ticket and buy a new ticket.

When I had lodged the complaint at Emirates office, then only I should have been told to cancel the booking and buy a new ticket. I had to face inconvenience at the airport because of wrong feedback by their staff.

I don't know what time the announcements were made, but none of us heard it, including many others.There were so many other announcements being made and having to pick out that announcement was impossible in such a big airport. What the staff should have done was put a sign at the original gate stating that there was a change of gate. Instead, they waited to inform you when your turn comes. With apology, they directed us to another wrong gate. It was by chance that we looked at the info board and realized that they had given us the wrong gate number.

To make matters worst, when I arrived in Singapore, one of my bags was damaged and the other, missing. I was referred to your handling agent to make a report. And from then on, I was made to run like a yoyo to and from the airport in regards to my lost bag and damaged bag. Your handling agent was trying their level best, but every time, they had to call your rep for clarification on my bags. I say this, because I was there when this was done.

After a few frustrating days, I then realized that my missing bag did not leave Dubai at all. This was told to me by staff that my bag was in Dubai and that I have to wait for it to arrive, before they could deliver it to me. Then came my damaged bag, and they wanted me to state value, which I did. And also that took a while before they decided to approve it. All this while, at no point in time, did any of your Emirates staff called or apologized for the inconvenience caused to me and my wife, who traveled with me.

After a month, I received an email apologizing and asking me to fill in a form for my claim of 138 Sin Dollars. For a multi-billion dollar, having to ask the passenger, who was treated this way, to fill in a form and not forgetting the trauma caused is much to be desired. Whoever your ground manager is should have approached the passenger and deal with it himself. Or has he or she forgotten that we are customers and that's the reason he or she is to see to the customers' need in times like this?

I await your investigation on this matter. And if I find that your explaining does not justify why I had to go through all this, I will give my feedback to the forum. The only good word I have to say about Emirates is their cabin crew, to whom I would like to extend my gratitude for their service and friendliness. You should look seriously into your ground handling. We are not free loaders; we pay to travel out of our hard-earned money.

As we got to the seat, I sat down and I first noticed an electrical box right by my feet. So I was not able to place my feet where I wanted, but instead, I had to squeeze them to one side. The chair itself has a moveable cushion that can be turned around, which is situated just at the end of the chair under my knees. I have no idea what it is for, but mine was stuck, so my legs were in a very uncomfortable position.

After the seat belt signs went off, I went to put my chair back; but to my disappointment, my chair stopped halfway before my boyfriend's. I was not able to go back fully, so with my feet being jammed to one side and my chair only going back halfway, I felt extremely trapped.

Then it was time for my food to arrive. So I put my tray table down, and I realized that it was broke. The right leg had become detached from the seat in front, so it was hanging on a huge slant making It impossible for me to eat of. I told the air stewardess, and she just shrugged her shoulders and said there was nothing she could do and walked off. So instead, I had to keep it up with one hand so that my tray would not slide off. It was a complete nightmare trying to eat my food.

After a little snooze, I decided that I fancied a gin and tonic, and sadly, there was none left. So I asked for a vodka; that was also finished. The steward did not try and check at other drink points and just informed me that all they had left was whiskey. Spending the amount that I did on this flight and finding out that there was nothing for me to drink that I fancied was yet gain extremely disappointing.

Last but not least, as the stewardess came through the cabin with juice and water just before we were about to land, they for some reason did not acknowledge our row (maybe because it was the last row by the kitchen, I'm not sure). I did not want to bother by ringing the bell, so I climbed out of my chair and asked for glass of water. The lady looked at me, and with a huge sigh, poured me a cup of water and carried on with her duties without even communicating one word with me.

I understand that Emirates run a busy schedule and have to turn the planes around quickly. But I don't think it's fair that I pay all that money to have a seat in which I cannot spread my legs out in front of me, I cannot lean my chair all the way back, I am unable to eat a meal properly without it falling of my tray, and when I order or ask for a drink, I am ignored.

The flight was far from pleasant for me and my partner, as he felt guilty that I had such a bad seat. I would appreciate this complaint gets looked in to, and I would like to receive some form of compensation; if not, my money back for my flight.

If they feel Western and Arab people are the only ones paying the money for the ticket or the airline is ready to do the service for particular people only, they have no rights to sell the tickets for Asians or colored people. I used to fly with Emirates Airlines, but I don’t like this kind of human treatment. If anyone from Emirates Airlines sees this mail, kindly teach your air hostess/stewards how to behave with passengers. It doesn’t mean what nationality the passenger has. On what basis they are flying? It’s none of the air hostess/stewardess’ business. It is because of us that they are surviving and getting salary and all other hospitality from the airlines.

By the time we got one of the blankets out, her lap was soaked. We complained to one of the Stewardesses, an African lady, she was very dismissive and said it was only a few drops. But she did change the blanket which had a lot of water in it. This is the first time we have traveled with Emirates and not been happy. We were treated poorly and at least want an apology.

It’s written on the receipt and it’s in very, very small letters which I have to wear power glasses to see it. They have written: “At check-in, you may need to present the credit card used for payment.” It’s really so hopeless. People from Emirates who are working at New Delhi airport cannot understand and don’t want to understand customers’ problems.

She then brought another person who lifted the arm rest plastic and tried to reset, he also lifted the seat cushion and try to control the seat manually but he could not get the non-functional seat control to work. Needless to say, I had to travel with my seat stuck into recliner position for 15 hours. I expect better from Emirates. It took Emirates Airlines 28 days to respond and basically I was informed that there was no problem as it could not be confirmed. Basically, I was told that I was lying and there was no log.

I had initially purchased business class tickets for my father, who is an epileptic patient and my cousin who is also an epileptic patient. The reason I had bought those business class tickets was because sleep deprivation and claustrophobia triggers an epileptic seizure attack and that is a serious threat to them. Emirates called me back after I had purchased my tickets and printed out the itinerary and told us that they refunded our tickets because the seats weren't available for that price. This is unprofessional and idiotic to say the least! We bought our tickets in a timely fashion and were cheated out of business class!

If it wasn't absolutely necessary for my father to fly to Pakistan on such short notice, I would have never accepted an economy class ticket! I had asked the personnel at the Emirates counter at the LAX to please give us a back row seat where my father and cousin would feel more comfortable or to do something else that would allow them to feel safer about their health. This was a medical reason, we had papers, neurologist documents and United States identification medical documents to verify our medical conditions. All of these papers were given to the Emirates staff and they refused to look at them!

The man at the counter (Herbert) was rude and started making threats about canceling our flight if we kept on referring to our medical condition! This was unprofessional, discriminatory, uncalled for and a horrible experience. I am letting the customer affairs of Emirates airlines know that if anything happens to my father or my cousin, I will be filing a multimillion dollar lawsuit against Emirates airlines. This is because Emirates showed complete and utter negligence and refused to correct their mistake. As an Emirates consumer, I am disgusted at this horrible service!

I have lost all the expensive gifts I had purchased for myself and my relatives during my stay at Sydney for 30 days .We are facing lot of problems as we carried all our new set of clothes for our stay to Sydney and have to manage with the left over clothes. We had spent a lot to travel to various places at Sydney for purchasing all the gift items.

On my return flight on 16th Nov from BLR to DXB on EK 567 at 18.30 hours, I had one of my worst in-flight experiences. Its rather unfortunate as just a few days earlier, I had a fabulous time, and only had good things to say about EK. I had great pleasure in filling out the feedback form. I was served fresh orange juice as my welcome drink which we enjoyed. I was asked about my dinner, and I requested for a chicken meal, but unfortunately was informed, they are short of chicken meals on a flight, which wasn't even completely full.

The lady who served me wasn't very pleasant either, and did not bother to find if I would consider other alternatives. This was shocking as I was in business class. I would have appreciated, had they been a little nicer towards me, since they had inconvenienced, and not offered me a meal of my choice. Is this not part of customer service within the hospitality industry?

I was hoping the senior purser would reach out to me to resolve the situation but unfortunately, I had to ask for him, and wait for him to meet me. He did not introduce himself, and asked me what the problem was. I introduced myself and requested for his name. He gave me his name only when I insisted. He was repeatedly interrupting me while I was talking. I suggested one of us speak at any given time, and I would hear his justification once I was done. All he said was, I wasn't telling things the right way and went away. This was extreme arrogance, and speaks about how much the staff actually cares about the passengers.

I regret flying EK and further regret to be a bad ambassador (word of mouth), based on my last experience. If this is the state of affairs when flying as a business class passenger, paying a premier fare, I can only imagine what one has to go through in economy. Thank you for ruining my journey, which can never be undone.

I called the hotline again to check if they received it, but the Indian call center told me they will not be able to check any correspondence to Singapore. In my desperation, I had to send a mail to ****, bear in mind that these poor folks have nothing to do with it but they may then forward it to ****. In my email, I stated my displeasure and wrote candidly of my desire to complain to the consumers' association. I received a response stating they are looking into it. Here are my questions: 1) Is your local Emirates office hotline really a front where it gets directed to an overseas operation like India or the Philippines or China? 2)Why did the email **** bounce back so many times? Is it legitimate?

The flight attendants were simply put disgusting. Far from helping 2 women with 4 month old twins, the flight attendants were actually trying to impede us when we wanted to go to the pantry to make milk for our babies. And all we wanted was hot water - we were carrying our own Similac milk powder pouches. Never again are we going to spend our hard earned money on flying Emirates. We have circulated our bad experience to all of our 5 clubs in Houston and 2 clubs in Mumbai & hope that nobody has to spend money to go through our experience.

After few hours drying myself, I started to dry off, my white shirt was destroyed by stain of the juice that was newly bought for me. I went to sleep and woke up when they asked if I wanted breakfast. I said no, can I have 5 minutes to wake up, she replied no and they didn't serve me any breakfast. I was horrified about the treatment I got from them and thought just how bad they can make some feel after have a enjoyable holiday with my gf who I haven't see for just over 4 months. I was on flight H2LDB to Syd.

On the connecting flights, we were eventually put on. There again was no explanation of the reasons for the diversion or apologies for the delay. The cabin crew on board were very unhelpful throughout the flight. I only got one drink offered to me during the whole journey and was also disgusted at the way a female passenger sat near me was treated. She had ordered a vegetarian meal but was told there was no notification of this on the flight. So, she was given the chicken meal and told to pick around it. But on the other side of me, an Indian man on the flight made the same comment about ordering a vegetarian meal. He was firstly told the same, 'no notification of him ordering vegetarian'. But then, the crew member said it was no problem as they always have extra vegetarian meals available and promptly brought him a meal over!

When we eventually got to Dubai, I had to find Emirates desk to get them to rearrange my connecting flight to get me on from Dubai to Birmingham. At no time was there any apology or explanation for our diversion or even the offer of a free upgrade for my final flight to make up for the inconvenience. All in all, it was a very disappointing journey with an airline which is supposedly one of the best in the world. And after finding out the actual reason for the emergency landing that was made in India, I am even more disgusted with the way the passengers were dealt with.

I paid a full fare for my Business Class seat. I do see it unfair to upgrade passengers who had paid a fraction of my fare. It happened before on a Manila bound flight. I could travel to Manila and or other destination on Etihad Airways for half the price, and the service is better. On a previous flights from Cairo to Dubai, my seat was taken by another passenger. I asked the flight attendant to give me back my seat, his answer was that these people are married and have to be together. I can't separate them and he called another attendant who found me another seat. I did not complain although I took down the names of both attendants, but decided that it's not worth pursuing.

Two summers ago, on a flight from Dubai to Nice (France) on Business Class, I requested a seafood meal. The attendant gave my meal to someone else who insisted on a sea food meal, and comes back to me with I can't do anything about it, but I can offer you something else. I refused to eat and once more did not complain. I can go on and on with stories, but to make a long story short, the quality of service that kept me and my family flying Emirates is no longer there. I have my choices to fly with Etihad Airways and or others.

Please, I have a copy of my receipt and boarding pass with me. I have been to the Emirate airline booking office in Lagos and they advised that I should first of all initiate the process of complaint by sending an email to Emirate Airline online and that I will get a feedback. I have also complained to your Dubai office by phone to Florin, Edward and El hab.

I am resident in Lagos, Nigeria. Please, ensure that the resolution of this problem is done in Lagos, Nigeria and not Abidjan in Cote D'Ivoire because I was only in Abidjan on a transit flight. My mobile phone number is **. Thank you for the anticipated feedback and satisfactory resolution of this issue.

I will appreciate a replacement for the wrist watch. This can be sent to your Lagos, Nigeria booking office at Churchgate Building in Victoria Island, Lagos, Nigeria.

I took a chance to travel with Emirates and I was quite satisfied with the service and since then I started traveling only with Emirates. I became a gold member in a couple of months and even achieved nearly double of the mile in a year that is required for the highest privilege status of Emirates, the gold member.

However, the following were my worst and very serious experiences with Emirates Airlines that have made me worried and have really brought down my prestige and comfort level while traveling with Emirates.

Couple of months back on my travel to Cochin via Dubai, it is so unbelievable and totally unacceptable that I was served with a spoiled dirty and smelly Muthabbal (an arabic food item), in the business class lunch in Dubai Terminal 3. I reported the matter to the serving person and he did not take it seriously and also misbehaved with me.

I then called the Emirates supervisor and he tested the food and confirmed that it was spoiled and asked the catering people to remove that particular item from the self serving desk. I was the first person who took this item when they refilled it. The supervisor then apologized to me and took my details and promised that I will surely get a mail from Emirates on explaining how and why it has happened.

Until now I haven't received any mail from Emirates regarding this event after I have reported it directly to Emirates by email. This was very embarrassing and annoying and since then I am always careful when eating from Emirates lunches. I even thought of changing the airline and started using Ethihad Airways on some trips.

The same thing happened to me yesterday, 22nd October 2011, on my travel to Cochin - Kuala Lumpur - Qatar - Cochin via Dubai. I was put to a lunch in Cochin International Airport by the Emirates airlines and as usual I took some bread sandwich - one of the only few items served over there. The moment I ate it, I started feeling nauseous. I further checked the sandwich and found it was spoiled and was smelling very badly.

I asked the serving person to call his supervisor, repeatedly he came and tested the food and confirmed it was spoiled. He said he didn't have the time to check the quality of food and started apologizing. I asked him to call the Emirates airport supervisor and waited for long but nobody came. Meanwhile they asked me to get on board.

I decided not to travel without reporting this to the concerned. Then I personally went to search and find the Emirates airport supervisor and found Mr. Rajiv **, who is one of the Emirates airline airport supervisor. He came and tested the food and confirmed that it was spoiled and then started apologizing. But this time I decided to take proof as I want to move legally against this.

Accordingly I made a video recording of their apology and confession which is posted in Youtube. I am so surprised and really disappointed and annoyed with the way Emirates airline is taking care of their passengers, even the premium class passengers.

Since I did not get any feedback / response from Emirates about my first unusual bad experience, I am moving with this issue very seriously. If Emirates do not take this matter seriously and take proper action (compensate for my loss of comfort for the business class fare I have paid, for losing my privilege level comfort, for the stomach discomfort and upset feeling that has even affected my meeting in Dubai on 22nd October. Accordingly, I have planned to take the following actions:

4. Stop traveling with Emirates and use alternative airlines like Qatar Airways or Ethihad Airlines.

Apart from the serious issues above, I also have faced some embarrassing situations with Emirates. A couple of times, I have traveled in economy class due to non availability of seats especially to Jeddah and Hong Kong sector. Later in flight I found seats which are available in the business class. Once when I was traveling to Jedda, a couple of economy class people got upgraded to business class even though they were not gold members while I was a gold member and was not upgraded.

When I asked the cabin crew about this, they said they didn't have any instruction for my upgrade. Normally when I was traveling with Qatar Airways, I got upgraded to business class many times even before achieving any privilege status. I have completed tier mile double than the requirement for gold status in a year and have never gotten any consideration or provided any kind of privilege.

The cabin crew were not friendly as they talked impolitely and showed don't care kind of attitudes sometimes. They showed a kind of discrimination or partiality especially the western national cabin crews. This is totally not tolerable and acceptable.

Many times I had to wait for a long time for my checked in baggage at Cochin airport as they do not give priority to business class passengers/gold members and most of the time I never see an Emirates staff at the baggage collection area - especially in such situations. This is really annoying as we pay 2 times higher charges for the business class which is to get the facility and to avoid standing in ques and waiting for baggage. But in Cochin, it is useless and a real waste of money.

Every time I depart from Cochin (although there is an emigration counter for business class passengers), it is always lined with economy class passengers and we always have to wait in the ques. Normally when I travel with Qatar airways, they used to assist us in clearing the emigration without standing in any ques till getting on board. I have never experienced such things from Emirates in Cochin. I strongly feel, what is the point and use of paying 2-3 times extra cost and flying in business class in Emirates from Cochin? It's really useless and a waste of money, it's better to donate that money to the needy ones.

Anyway, I am having a flight tomorrow to Kuala Lumpur from Dubai, Ref No: ESS5QS, which is booked on economy and let me see how I would be treated by Emirates. This trip could also be the last flight with Emirates. On many occasions, I felt very insulted and humiliated particularly in the recent case. I really got an upset stomach and really had a bad time. I had non productive meetings as I was totally upset.

I am now contemplating using another airline when I return to Thailand next year, as I don't feel my belongings are looked after properly. I am not happy at all and my holiday was ruined by this experience as I couldn't take any pictures of my holiday due to no camera, and I couldn't communicate with my family due to no laptop. I think this is disgraceful and if you already knew that you was having problems with the baggage handlers why hasn't this been resolved so they can no longer cause problems?

On our first flight from Sydney to Dubai, my partner and I were assigned seats that were not next to each other. Being pregnant and a long haul flight, we insisted that we needed to be next to each other and were told that we would have to wait until the boarding gate to see if the staff could make arrangements for this. Luckily, at the very last minute we were assigned seats next to each other, although they had assigned the same seats to an elderly couple who had to be reseated in another area of the plane.

Upon arrival in Dubai, my partner and I decided to book a hire car through a third party on the Emirates website. After paying the hire price, we called the company to confirm that my partner would be driving using a French issued license. We were then told that this was not possible as they only allowed drivers using licenses written in English. We argued that it did not specify this on the website and after sending them a picture of the license they finally said that this would be okay.

We took a taxi out to the airport to pick up the car, and at the hire desk, we were asked for a credit card to make a deposit. My partner handed over his Visa debit card and was told that they could not accept it as it was not a credit card. We argued that this works the same way as a credit card and actually ensures the money is in the account, and I offered to use my credit card instead, which was promptly refused. We then asked for a refund of the money that had been paid already and were told that this could not be processed by them as the booking had come through another party separate to Emirates and the car hire company. They could not provide us with the details of this company and neither could Emirates?

I emailed a complaint and request for a refund through the Emirates website and did not receive a response either. We ended up calling our bank in Australia using the hotel phone to work out the situation to no avail, which cost us AUS $200.

All this frustration cost us approximately AUS $300 and one day of our holiday.

From Dubai we flew to Paris without trouble, until our flight out from Paris to Sydney. Our flight was a late night one and after a delay of an hour, we left Paris around 11 pm. Being 4 months pregnant and having to wait for so long without food, I was already not in the best of moods. On top of that, the entertainment system was not working in our section of the plane for the duration of the 6.5-hour flight. And then towards the end of the flight, they completely ran out of food and beverages. No formal apologies were made during or at the end of the flight.

Next, after purchasing some Duty Free, we boarded our flight back to Sydney having to manually check in our Duty Free items at the gate due to Australia's tight liquid restrictions. We didn’t think much of it as we were given baggage tag numbers and advice as to where to collect upon arrival.

Once we were in Sydney and had collected our luggage, we went to the second carousel to collect our Duty Free. After receiving only one package out of two, I asked the baggage handlers if they were expecting more parcels and was told that there were more to be unloaded. After a further half hour, we were then told that all items had come off the plane. We then went to speak to the Emirates baggage desk, which was next to the collection area to inform them of our missing baggage. They filed a report and told us to call them back later in the day as the flight we had disembarked was going to New Zealand and the bag was likely to still be on board.

I called back later that day and was told that Emirates had no news of the whereabouts of the missing bag. I called every day for the next 3 days and each day I was told that someone would look into it and call me back. This never happened so I filed a baggage claim report and emailed this to the Emirates baggage service along with a complaint letter. After another 3 days I received a call from the baggage company informing me that Australian customs had received my parcel and I could come and collect it. That same day I made an expensive and long trip out to the airport to collect my bag only to be informed that it was located at the Customs Depot which was offsite.

Enraged, I went back to the baggage desk to complain about the situation and was told there was nothing they could do and that I would need to make a formal complaint.

I then lodged a complaint with Emirates customer service outlining my entire ordeal. They did not respond until 6 days later stating that they would respond within 30 days.

Today, I received an email from them addressing my concerns. They have not offered me any compensation whatsoever and have made it out that they are not responsible for any of the events that happened.

I used to rate Emirates as one of my favorite airlines, but I’m so disgusted with their lack of service and communication that I will never fly with them again. I hope that anyone who reads this will take this into account when making a decision to travel with them as it's just not worth the grief if things don't go as planned.

When I informed him of the mistake, he left the counter and started discussing the matter with another person from Emirates (Mr. **). It took around 20 minutes for him to come back to me and tells me that only I can travel as the flight is overbooked. I refused to travel alone, so we were put on the next flight at 22:10 (EK-512). We were given hotel vouchers for Millennium Hotel (a really bad hotel). Anyhow, we waited for 6 hours to board the next flight.

In the flight we were seated in row 48, and we opted for non vegan food when the Menu was given to us. By the time they came to serve the food we were told that there is only some vegan food left. The ordeal didn’t end here. As we arrived at the Delhi airport, we kept waiting for our luggage for over 1 hour then I approached Mr. Rahul ** (the only Emirates person available at the airport). He insisted that the baggage has arrived and is on the belt where I was standing, Belt No 7, and he started reading baggage tags to find my baggage as he believed I didn’t recognized my baggage.

After another an hour and a half, he said the baggage is not traceable and they would organize to send it to my place by 8:00 AM today. Now when I am called them, I am being told that the bags are not traceable and if they are unable to find my bags in 21 days then I shall file a claim.

We did not pay attention to this last itinerary simply because it was not immediate. But just today, I want to set up my seating to get leg room seat and it turned out that Emirates staff booked me for the 12th instead of the 2nd.

Instead of simply applying the American way of resolving customer issues amicably, they got defensive and pushed the idea that it was my fault that the booking was not accurately recorded and that they would charge an additional $200 to correct the date!

I hope that the proper authority will look into this matter seriously, and resolve the issue as soon as possible, to prevent this from happening to any European or American passenger.

On September 1st 2011, I fly with Emirates from Basra Iras to Dubai then onto JFK New York. I was served a meal by the cabin crew member. I was eating my meal which consisted of rice and meat then I hit what I thought was a bone splint which I had found in the meal. I stop chewing and carefully removed the offending item on closer inspection and found that it was not what I thought it was. I placed it down and cleaned the chewed meal from around the item only to find a piece of glass which I showed the passenger next to me and looked further into my meal to find another piece in there.

I drew the attention of the attendant who said that it was a piece of ice which I showed her that it wasn't. She explained that she would report the complaint and continued to complete her duties. There was no further dialogue with her or any other crew member after she took the two pieces away.

If I had not stopped chewing, the item would have cut my mouth, as both pieces were of considerable size and cause possibly major internal injury. What I was scared of is if this had been fed to a child which could have been a worst scenario. I am disappointed that I have received no further correspondence as I made a complaint via Skywards website on the same day. It has now been four days since this has happened.

While transiting in the company of my husband, my niece Debra and my son-in-law Jimmy made our way to board the flight EK 0705. While I was going down the escalator, one of the passengers came through, bumped and ran me down the escalator. I fell down the steps and hurt my left arm, with a deep cut wound on my left elbow, cutting through my shirt that I was wearing.

My husband Mike, Deb and Jimmy came to assist me with the wounds, with blood spilling all over. While in the process we went to seek for medical assistance to the Emirates airline representative on duty who was attending the boarding of the passengers for the 02:10 a.m. flight EK 0705 Dubai to Mahe Island (Seychelles).

This incident took place at around 1:25 a.m. on our way to board the plane. The airline representative called her supervisor who then called for medical assistance. When my husband complained with the Emirates representative why it was taking so long for urgent medical attention, the Emirates representative told us that they have to call an outside nearby clinic for medical services, as they have no medical services provided in the airport.

It took almost 45 minutes before I could get the medical attention. This medical service crews look at my deep cut wound, told me that they would need to apply some stitches on the cut on my elbow, but they can not do it at the scene, and recommended that I need to go with them to their outside clinic as they do not have proper medical facilities for the stitches (which means that we have to miss this flight). We told them that we can not afford to miss this flight for the reason that we were to get married in Seychelles on the next day.

In the light of these circumstances, the medical service crew had to use some bandages to hold the blood temporarily so that I could travel on this flight. They recommended to me that upon my arrival in Seychelles, I should seek urgent medical attention, so that the doctor would need to apply some stitches to the deep cut wound. Fortunately, the flight was also delayed, so we made to board the plane on time.

On arrival in Seychelles I went straight to the Dr. Jivan's Medical Clinic, where I was assisted by Doctor ** who applied the stitches on the cut on my elbow. I was charged and paid for his services rendered to me. I have with me Doctor **'s report and proof of payment.

I was told by the Emirates employee, after I filled out the information form that my luggage will be delivered in two days, Friday of the same week. However, it is now Tuesday of the following week, and not only have I not received my luggage, but I have been lied to the two or three times that I was able to speak to someone at Emirates. I have called them at least thirty times and left messages, and my calls are never returned every time that I have called. I have been promised to receive my luggage the following day.

They not only tell lies, but also do not update the information in the system. This is so that the local airline that they use in order to forward the luggage to other city can do their job, and track the luggage. I have even made international calls to Dubai and spoken to their head office, but to no avail. Incompetent and non-proficient in English staffs is what this airline is run by!

One of the stewards spill tea on my daughter and frustrating enough moved on as if nothing happened. When I interrupted her serving to make her realize what she dis her response was "DID I REALLY??" Shocking, because I was something like "OMG I am so sorry. Are you hurt, should I bring you something, ointment or medicine. I also expected that the incidence will be reported to manager/team lead. But later discovered that the Cabin manager had no intimation.

A rude response to an elderly caught my attention when the poor guy asked if they were serving apple juice. The next fourteen hours were filled with similar episodes. While changing airplanes at Dubai I was amazed to find so many more passengers of Emirates who had negative feedback.

The scenario changed suddenly for my family for the better, when I asked for a complaint form and started asking names. Even then the arrogance was evident from their sarcastic behavior which was on display a few aisles and few rows away.

I wonder why people don't share such experiences. If I were to guess I'll say that people don't care because most of us do not fly as often and think that one bad day is not worth writing about. Reminiscence of how complaining passengers faced accusation of being hostile also dictates submissive behavior to unfair and bad business practices. Or simply because we are just lazy

I purchased two Emirates tickets online on my Visa credit card ( Card # ** ) on 11th of May 2011. One ticket was for me for a round trip from JFK to KHI and back to JFK ( PNR # C62ZJW).

The other ticket was a one way ticket for my spouse, Amna **. I purchased it and charged the same credit card on the same date as mentioned above (PNR # E368J6).

As you will notice from the copy of the credit card I attached, it expired on May 2011.

I traveled from JFK to KHI on 3rd June 2011 and I informed the people on the boarding counter about my credit card and told them that I am only carrying a copy of the card as it was already expired. The ticketing team at the counter understood the situation and I was able to travel to Karachi, Pakistan from JFK airport without any problems.

On my way back on 17th of June 2011, I went to the Emirates boarding counter and presented them the tickets. They asked me for the credit card, in which I again informed them that because it is already expired I only carried the copy of it as the original was destroyed.

The personnel insisted that I show them the original card even if I already offered them to look at my credit card statement so that they can confirm that I am the original card holder.

The Emirates staff in Karachi not only denied to cooperate in any manner they even refused boarding for me and my spouse. I was really astonished to see such a strange behavior from the staff of Emirates.

Despite my every effort to convince them to look at any other proof that confirms my authenticity and that my credit card is genuine, I was asked to leave and was not allowed to board the Emirates flight.

Later, I went to the local ticketing office in Karachi and they said I cannot travel on an expired credit card. Which is just another surprise as I traveled from JFK to KHI even if my card was expired.

To cut a long story short, I had to purchase a new ticket for me and my spouse ($1765.90) just to be able to travel back as I had to go to the office and had many other obligations to meet.

I have attached the copy of both my tickets, the old which was scheduled for 17th of June and the new which was purchased for 19th of June. I had to pay Emirates with the fare twice and therefore I need the full unused amount on my initial tickets reimbursed( PNR # C62ZJW and E368J6).

A credit card is not an official travel document and the staff at the counter should have tried to help us in that situation. People from Emirates in JFK were understanding but the staff in KHI was not. It is completely unfair to deny boarding just for a credit card. Especially when the complete amount was paid to them weeks before the scheduled flight.

I request the concerned officials to help me out in this regard.

I sent my complain through email earlier and got a reference number: NYC/X/NI/220611/6751311. But more than a month has already passed and I still have not received any answer from Emirates.

I don't need answers now cause I know Emirates is not going to improve anymore. I need the money that I spent on those additional tickets for me and my spouse.

We booked a seat for the one-year-old so we had extra space. Given the infant was a bit irritable at meal time, my wife requested that they hold on to the meal till later. The flight attendant said they wouldn't reheat it. Then the child meal had some concoction of rice and eggplant. Which child eats eggplant?

On the connecting flight, they gave my daughters their special meal--more eggplant, but told my wife that there were no more vegetarian meals and she wasn't booked for one. Given that all of them were on the same record, that would be a bit odd.

The service was horrible and to top it off, there is no place to file a complaint on Emirates website.

I spent $6000 with Emirates Airlines in this trip alone, as I had made a group booking of 13 members of my family to attend a wedding in Pakistan and we always use your airline company for our travel needs, but this time I am extremely disappointed. I already placed a complaint whilst I was in Pakistan, but nothing was done to resolve my issues.

My wife and children were due to travel to UK on the 13th March 2011, however, on arrival at Islamabad Airport's Emirates desk, one of your Emirates staff informed my wife that she would not be able to travel as she had no visa. My wife tried explaining that she had "Indefinite stay" and that the stamp was on one of her older passports which she had in her possession, but your staff refused to look at her passport and was extremely rude and unhelpful.

My wife broke down in tears which resulted in my children becoming upset but even then your staff showed no sympathy. When they came out and related the incident to me, I went to your office within the airport and asked them as to why she was treated in this manner and for them to check her passport and tell me exactly what was wrong with it, their reply was that this was an immigration matter and they couldn't help.

So, I went to the Airport Management Department and they also informed me that they couldn't do anything to help me as I needed to see the immigration officers. When I asked to speak to someone from the immigration department, I was told that I couldn't speak to them and by this time the flight had already left. Upset and confused, we took our children back to our families house which was a distance of 400 miles and took us 5 hours to get back, (we had travelled a total of 10 hours just in going back and forth) not taking into account the travel expenses and fuel costs.

The very next day I went to the Islamabad Emirates office again and explained what had happened but they didn't want to listen to what I had to say and just kept telling me that the system is showing a "no show" and I would have to pay the charges to book another flight. I told them that this was not acceptable but it was to no avail. They told me to go to the airport again and speak to someone there.

Frustrated and exhausted I once again made the trip to the Islamabad Airport and asked to speak to someone in charge, the response from there was "if you had paid a bribe then you wouldn't be in this predicament.” I realized then that it was a corrupted regime. The following morning with nowhere to turn and in total exasperation, I headed towards the British Consulate. There I spoke to Miss Azoor **. I explained everything to her and showed her my wife's passport and she confirmed that everything was in order and no reason why Emirates Staff refused to check my wife's documents and didn't let her board.

She made some calls and told me to go back to the Islamabad Office and speak to Mr. Farhan **. I did as I was told, but he was also not of much help. He told me that the only thing he could do for me was to get me a booking on the 25th March which was the earliest date with seats available, but that also on the terms if I paid 600. With this pure humiliation and desperation, I rang the Emirates Manchester Call Center on the 17th March. They were helpful and arranged seats for me but failed to inform me. I myself was supposed to be staying behind in Pakistan for some work reasons and was booked to fly out a week later with a 2 day stopover in Dubai.

With the dilemma that I was facing, I cancelled all my arrangements and plans and asked Emirates to book me with my family as there was no ways I could allow my wife to travel back to UK alone with 3 children and a 4 month old infant. Originally my wife was due to travel with my sister and her family. As I had heard nothing, on the 18th March, I called the Karachi Emirates Office and spoke to Mr. Farhan **, who apologized on behalf of the Emirates Staff and told me that they will sort this problem out and assigned Mr. Brian ** to my case.

Mr. Brian ** assured me he would do everything in his power to resolve my problem and get us back to UK to the safe haven of our home. Only problem he told me was that as it was already Friday, the Dubai offices were closed and then it was weekend in Pakistan, so only on Monday he would be able to do something about this matter. On Monday 21st March Mr. Brian ** phoned me to inform me that all our tickets had been changed including mine, so I could travel with my family and that he apologizes on behalf of Emirates Airlines, and they would not incur any charges or cost for the changes as this whole episode had given us immense stress and heartache.

I travelled a distance of 2 hours to the nearest travel agency to print out the tickets that had been issued. With the tickets in my hand I had a sense of overwhelming and relief, but not for very long. On Tuesday 22nd March, Brian ** again called me to say that the airport staff refuse to admit they are at fault and I have to pay half the charges for the changes but he said he was clearly sorry for this.

As I didn't want to create a problem and too tired to put a fight, I just went along. I wasn't very happy; especially after he told me I had to make the payment in the Islamabad Emirates Office. (Distance of 400kms) Just an hour later, Brian ** again rang me to inform me that the tickets that I had in my hand were no longer valid and Emirates refuse to let me & my family board on that particular flight unless I went to the Karachi Office and made a payment upfront of $675.

When I told him it would be impossible to travel to Karachi on the same day, he told me I had to go to the Emirates Office in Islamabad. I asked if I could make the payment at the airport as Islamabad is a long distance to keep traveling back and forth and each journey becomes very expensive, but he told me unless I don't pay they will not issue my tickets.

Again I made the journey to the Islamabad Emirates Office, just to be told the computer system is down & won't be able to issue me the tickets and to collect them from the airport on the day of travel. After making the payment I was given a hand written paper receipt. If they had allowed me to pick up my tickets on the day of travel it would have saved me from a lot of stress, heartache and expenses. All I would like to stress out to you is that this whole fiasco is due to your member of staff refusing to check my wife's passport which had a valid indefinite visa and she had traveled to Pakistan just 6 months prior to this trip with no problems at all.

We chose Emirates Airlines as you are recognized and reputed for giving an overall excellent service. I regret to say that just some members of your staff spoil what your esteemed company stand for and your reputation of your world class workforce. The attitude and arrogance of your member of ground staff at the Emirates desk in Islamabad Airport was unacceptable. I hope you realize how much stress and agony has been caused and has completely spoil our holiday. What had started off as fun and relaxing turned into a nightmare.

I hope you will take note of my complaint. Due to the stress, agony and trauma as well as all the expenses that was incurred whilst traveling long distances and having to make long international phone calls, I request compensation. And recuperate the extra charges that had been placed on me for no fault of mine or my family. Look forward to hearing from you soon.

On Sunday, March 20, I spent several hours trying to find someone at Emirates to inform them of my intention not to fly on Monday, March 21. Eventually, I was given a number for them at the airport. I dialed it repeatedly until I got through after 16:00. Mr. Nuwen ** answered the telephone. He noted my 'no show,' and offered me the choice of either Wednesday, March 23 at 02:55 or Saturday, March 26 at 02:55. At no time was any other date mentioned. I chose the Saturday, March 26 at 02:55. I checked the date with him several times and noted it on the reverse of my e-ticket, along with his name and the cost of the changes. I asked him if I had to do anything else, maybe call the Colombo Office on Monday? He assured me that all I had to do was to go to the check-in desk and pay the $75 or Rs 13,200 transfer charge.

On Saturday, March 26, I was second in the check-in queue at 23:50 (Friday, March 25). I was told that there was no record of my changes or conversation on the Emirates system. As I had Mr. **'s name, they seemed to believe me. I was asked to wait while they checked everything and if they had a seat free on the flight. I waited for over two hours and at the last minute, they booked me onto the flight and told me that I had to hurry to catch it. Consequently, I had no choice of seat, no rest, no Duty Free, no drinks, and I ended up in a center seat where my special neck pillow was of no use. I was also told that they would phone ahead and notify Emirates in Dubai, and the cabin staff said that they would do the same.

Lastly, Mr. ** at Colombo Airport told me that I would have to go to the transfers desk in Dubai to arrange the Dubai/Glasgow flight, get a boarding pass, and pay the transfer fee. I had little more than an hour to do this. On Saturday, March 26, in Dubai, I went to one transfer desk and was told to go to another much further away. I spoke to Reaan. He informed me that I had to pay the re-booking fee of $75 (AED 450.00). I considered that, in fact, I did all the re-booking at both Colombo and Dubai airports to the detriment of my comfort, convenience and most importantly, my health. Much against my sense of fairness, I made the payment. I was very angry and upset.

The staff booked me onto the Glasgow flight and issued me with a boarding pass. I was told that I would have to hurry to catch the plane. So, again, I had no choice of seat, no rest, no drink, and no opportunity to visit duty free (I had a list of things that I wanted to purchase). I was so harassed, ill and tired that I left my pink travel pillow at the transfer desk-- so I lost that, too. On the way to the plane, I was so upset that I was crying. I arrived at the plane looking and feeling exhausted and ill. The cabin crew looked after me well. They gave me water and I took paracetamol tablets because my head and neck were giving me so much pain.

I have attached copies of the doctor's letter, my ticket, the reverse of the sheet where I noted the date of the changed flight and Mr. **'s name, the business card of Mr. Primus ** who dealt with me at Colombo airport, and the boarding passes and Visa receipt for the transfer charges. In consideration of the above, I have attached an invoice for the following: the refund of AED 450.00 transfer fee as I had to do it myself in both Colombo and Dubai; the loss of my special neck pillow; nominal compensation for the inability to visit Duty Free in either Colombo or Dubai; compensation for the upset, lack of comfort and convenience, and the effect that had on my health.

My family has traveled more than a dozen times with Emirates to Sri Lanka. I had intended to fly Emirates again in January 2012. I hope that Emirates will show the same loyalty to me as we have shown to them over the years. Lastly, I would like you to understand that I am an elderly woman, traveling alone. This trip was a lonely, miserable, exhausting experience.

I paid for my ticket using a Bank of Hawaii Visa card. This was because I had a bank account in Palau where I had been working and where my pay had to be paid into. I paid for the ticket and the money went through. On my last day in Palau, I went to the Bank of Hawaii to collect my savings in cash to take back to the UK. As there is no bank of Hawaii outside the Pacific, I was told that if I empty my account and it is not used for several months I would start to be charged a fee to the account for inactivity. I was told that I would have to close the account to avoid this problem and that I would not be able to close the account from abroad as I needed to be at the bank in person to close the account. Basically, I had no choice but to close my account. However, I made sure all the money for payments had already left the account and thought that would be the end of my problems.

On March 5th, I arrived at Manila (MNL) 3 hours early to make sure I could check in promptly with no hassle. Surprisingly, there was already a long cue so I waited patiently in line for an hour or so. When I got to the check in desk, I was asked to present the card I had used to pay for the ticket. I explained my story to Emirates staff, but they informed me that without the card I had used to pay for the ticket I would not be able to board the flight even though they told me that on their system they had already received the money for the flight. So basically, I was being told that I could not go on the flight I had paid for and they had already received money for, because I could not show them the card for the account I paid for the ticket with because I was forced to close the account.

I wonder if I would have received the same treatment if I had been robbed and my card had been stolen? I was directed to the Emirates office at the airport and spoke with the staff their about my options. They told me that although they already had the money for my flight paid, but they would not allow me to board the flight. I could get a refund for my ticket and then buy another ticket in cash for the same flight.

This seemed ridiculous, but I could see that I was becoming a victim of an impractical system and so agreed with this decision. Then I was informed that because the flight was fully booked on their system (including my already paid for seat) even if I got a refund on my seat and the seat was then made available in the real world, on their system that seat was not available and so I would not be able to buy a ticket for the same flight and would have to stay in Manila an extra day and pay for a ticket for a different flight. I could not believe this. Here I was, having worked hard for the past 6 months in a foreign country and trying to get home, being told I could not go on a flight I had already paid for and would have to change all my travel plans and buy another ticket for another day!

I was then informed that because I had closed my account for the card I had used to pay for the ticket, that I could not receive a refund for the ticket either! While I do understand that Emirates cannot put money into a closed account. I was astounded that I was effectively being robbed. In the end I paid the same price, again, for the ticket $838 in cash and was able to use the seat I had already paid for. Basically for a flight that should have cost $838 I ended up paying twice.

Emirates was aware that I was paying double for the same seat and would not be sympathetic in any way. This is robbery. Emirates owes me $838 as I cannot see how their 'system' can be so impractical. The $838 I paid, in cash, for my ticket that I had already bought would surely turn up as an extra profit in their system.

When I got back to the UK, I contacted Emirates through their customer complaints website and was informed I would get a reply within 1 working day. I have waited a week and heard nothing from Emirates.

I am a photographer working in the tourist and travel industry and chose to travel with Emirates because I have always enjoyed their service; however, after this experience, I will be cautious to travel with them again and will advise all my clients and tourists about this incident and the lack of any customer care regarding my complaint. I will continue to send emails to Emirates and am also in the process of contacting my local MP about this situation.

Upon verifying the check-in situation on Friday after our return, we realized that we had been very unlucky to have been on an empty flight, as check-in continued well after the "cut-off" time that night. We ended up spending the night at the airport and had to go stand by the next morning at 10 am which gave us a 17 hour layover in Dubai instead of the usual 4.5 hours. On Saturday, once we paid the $400 "change" fee, they re-opened check-in to print our boarding passes (something they said was impossible the night before) and sent us on our way.

At this point, Emirates employees dropped the ball. We did not realize this until our return trip. The ground crew at JFK did not rebook our reservation to show the flights that we actually took, so our return trip got cancelled. The ground crew in Dubai advised us that our return flights were intact when in fact they were not. On our return journey, we had to call the US to fix the reservation. It took over 8 hours because Dubai had to call Tehran! The US reservations rebooked us on two different flights, stating that our reservations are still on the same booking number and my husband was already checked-in. I tried to check myself in and was not able to do so online.

We arrived 3 hours early at Tehran airport and were told that we had to call Dubai to get us both on the same flight instead of their ground crew in Tehran being able or willing to fix it. We paid for the international call. After a lot of emails, the customer affairs dismissed these huge mistakes of Emirates and stated, "The predicament that you found yourselves in was not due to Emirates."

There is no cohesion between one unit of Emirates and another. Everyone at Emirates we spoke with at reservations or in person were very saddened and shocked at our situation and lack of concern from the customer affairs or JFK ground crew, but the people who were able to do something refused. Clearly, Emirates has no idea what loyalty or customer service is. Clearly, we will never fly with them again nor will we recommend the airline to anyone.

This was neither mentioned in the ticket nor anywhere else in the itinerary and so I came to know of this only on the day of travel. Obviously, getting a visa is not possible on the spur of the moment and so I had to return home and miss the flight. I had to then book and board another airline that evening after paying a big difference since the same day booking was not easily available. Further, this the airline has not processed my refund nor has even after the elapse of 2 weeks since the incident informed how much will be refunded to me and what is the exact date I can expect it. I was very disappointed by the way the case was handled from the beginning and this does not befit an airline who has been awarded best airline on so many occasions.

After a lot of arguments, I had to check in the bag at the gate and was told that I would get my bag in New Delhi airport. At Delhi Airport, I didn't check my bag but when I got back home, I found that my DSLR camera was stolen from its camera bag which included my Camera, lens (50-200 mm), standard battery and charger. I complained to the local office at Delhi but they replied saying, they don't claim any damaged or stolen electronic items. (E-ticket number: **)

I am now being told that after a plane change, there are no longer any bassinet seats available and our seats have been completely reassigned to someone else. There is absolutely no way I am traveling on this flight without a bassinet seat, especially since I booked this in April and I have already paid for it! I called the 24-hour customer service line three times describing the situation. Each time I was told that someone would call me back the next day with a resolution but each time no one has called me back. I am told that Emirates has simply run out of bassinet space. This is absolutely unacceptable.

I have traveled on Emirates many times in the past. My grandparents are also on this flight and have traveled on Emirates many times in the past. I am a Star Alliance Gold member and travel between the US and Asia over 15 times a year. I am appalled at the customer service I have received. The Emirates I know has a fantastic reputation for quality which is why I am shocked at this kind of treatment. To make matters worse, I am told that bassinet seats are available on the flight, but only on Business Class so why not just put us on the business class seats? If I am unable to obtain a bassinet seat on this flight, I will have to book myself, my wife, my daughter and our two grandparents at business class ticket prices with another airline on Dec 17th anyway.

I am deathly allergic to nuts and during my meal selection, I originally chose the Cajun Chicken, but this selection was out so I had to make another lunch selection. I had two choices, the lamb (in which there was no warning of the coconut it contained) or the red snapper with a pine nut crust. The choice was simple because of the aforementioned allergy. I must also point out there was no warning anywhere on the menu (in which I kept one as to refer this to you and be as accurate as possible) as to the content of any possible nut/peanut contact or ingredients for any selection. Soon after I began my meal, I immediately felt the beginning stages of anaphylaxis as to again point out my allergy (throat began to close up and get irritated/rash skin/hives).

I then immediately had to seek my carry-on bag to find my EpiPen as there are only minutes to react with my allergy. I then spent the next hour in a bathroom throwing up and dealing with the aftermath of a nut allergy attack. The flight attendant that was helping me, a Mr. Ziad **, staff number as it is written in my copy of the Emergency Medical Kit/First Aid Form (Employee No. **) was looking at the menu and informed me that the nuts were written in the ingredient section on the menu, but only in Arabic and not English for the lamb selection. This is not acceptable.

I eagerly await a response/action about this incident that incurred a painful outcome and uncomfortable remaining flight to Dubai (roughly 4 hours) in total after the attack. At the time we were traveling over water and there could have been a deadly alternate outcome if I didn’t react as quickly as I did, but if there had to be an emergency landing, I would have been helpless. I feel that there is fault on the airlines part and I wish to hear from someone soon.

And I did not get any confirmation from emirates for this booking whatsoever (even until today, 13 November 2010). I have checked trash/spam/mail from all my email address, and there is no confirmation from emirates about this booking. As nothing was sent and happened, I took it as there was never been any transaction between Emirates and me, and I assumed emirates didn't charge my credit card. On 9th November 2010, I got my monthly credit card invoice, and saw that there was a charge from with code EM **. I didn't even know what that was.

On 10th November 2010, I have contacted my credit card company and they give me information that it is for a flight I "booked" on 27th of October 2010. (suppose to be the " timed out" one then!). On 12th November 2010, I went to Hamburg Airport (Emirates office in Hamburg), and I was told that I should contact this email, because she couldn't help me further with this problem, but she did print out my booking. Now, I have a print out of the booking (but just today). Then, I called the call center, a lady called "Gaby" was trying to convince me that it was all my fault, that I didn't call them straight away after the "time out/session expired" of the online booking site, (she said I should have known, that its mandatory to call the airline when the online session is expired after I put my credit card data.

but Emirates doesn't hesitate and do care to ask me for 200 to cancel the ticket. I really need advice, please, anyone? Thanks in advance.

Unfortunately, when I reach London, I lost my bag. During that vacation, I was calling them but they didn't find my bag and they are not interested to help me find it. I don't want to destroy my holiday keep calling and following up with them so I bought the needed items and new bag so I can enjoy my holiday. Until 9/8/2010 (return day), there was no information about my bag.

On 24/10/2010, they called me and ask me to identified a bag. So I went there and finally I found my bag. They offer me $150 as a compensation! The bag I already bought cost me $300. Just imagine all other things clothes, creams, shoes, etc! $150 covered what exactly?!

It should come as no surprise that traveling with an infant can sometimes be stressful, and as a consequence, we unfortunately left our infant's paper ticket in Kanpur (a town 400 km away from Delhi which was our final destination during this trip). Nevertheless, our infant's name was listed clearly on my wife's e-ticket and so one would imagine that there should not be any issue. However, this was not the case.

At the Delhi airport, we arrived well in time to check ourselves in, and while attempting to do so, we were asked to produce our infant's paper ticket by the two persons behind the counter. We explained the situation to them and to our surprise (and unlike all other international carriers we have flown in the past) their attitude was incredibly uncooperative. They stated that they could neither re-issue the paper ticket for my infant nor could they issue a fresh ticket. Note that this was for an infant in arms who was not even in need of a seat and was not traveling on a full ticket.

Both my wife and myself had our e-tickets and had presented them at check-in. Despite the parents tickets being available, we were denied a new paper or e-ticket for our infant and were asked to call Delta (the primary issuer of the tickets). On contacting Delta customer care, we were told (within a few minutes) that they would be happy to issue us a paper ticket for the DXB - ATL sector however, they would not be able to do so for the DEL DXB sector operated by Emirates. This does seem reasonable as Emirates and Delta are different airlines.

After speaking with Delta, we proceeded to call an Emirates call center to see what could be done. The agent dealing with our call told us that she could not re-issue a new ticket (paper, electronic or any other) for our infant with no explanation as to why this might be the case. In order to board the flight, we decided to purchase a new ticket for our infant. This is where things began to get much worse.

It took the agent over forty minutes to issue us a blank PNR (JGH2WF). The call was made from a payphone from Delhi airport and I still possess the receipt showing how long the futile call lasted. The agent was unable to process the transaction and convert the PNR into a ticket, again without any explanation. During this trying and difficult time, your ground staff were still uncooperative and refused any sort of assistance whatsoever. Instead, they said you should give up and leave as it's pointless. Seems like they knew that Emirates call centers and agents weren't actually capable of issuing a new ticket. Another forty minutes later, they closed the check-in counters and left.

We were left stranded at the airport as we could not exit. After two hours when our car arrived at the airport, the Emirates ground staff were paged to escort us out. It took them 45 minutes to arrive. Absolutely and complete antipathy to the situation and knowing fully well that we had been at the airport for over four hours, we're not able to travel as planned and with an infant.

The end result was that we lost the money we had paid for the return leg of our journey and had to spend an additional $2,500 to buy a new one-way ticket on British Airways flight to Atlanta. On a side-note, our ground and in-flight experience on British Airways was first rate.

Our experience with Emirates on the other hand was stressful and unacceptable to a paying customer, for the following reasons:

Which international airline with any sort of repute whatsoever has the kind of ground staff and customer service agents who cannot re-issue a ticket for an infant (who is not even on a full ticket and when the parents who are the primary have their tickets intact)?

Which international airline has ground staff who are discourteous and bordering on rude and offensive to passengers (specially those traveling with infants)? My wife and I have both worked in the customer service industry for some time and we would not dream of this sort of behavior. Emirates ground staff were unprofessional and had the audacity to make uncalled for remarks when we were doing our best to resolve the problem on our own without any support from them.

Having traveled extensively on domestic and international sectors, I know it takes all of five minutes on any airline or travel website to book a ticket. Why did it take Emirates call center staff over forty minutes to tell me they were not being able to book a new ticket which I was even willing to pay for?

Ground staff taking 45 minutes to arrive and escort us out of Delhi airport. Refusal by ground staff to stamp our ticket as good for refund as this was not a case of No-Show. This trip was the first time I flew Emirates and my wife and I were both looking forward to. However, we lost $2,500, had to pay for travel and accommodation in Delhi for an extra day, had a very stressful experience, were inconvenienced for no good reason and arrived a day late to our destination. As expected, this left us with a very bitter taste in the mouth.

So I wrote to customer affairs at Emirates describing what had happened and after a couple of e-mail exchanges over more than 3 months, they came back saying that they had investigated the matter at their end and that Emirates was not responsible for our predicament and refused to compensate us.

Now, this must be the new law for customer service for an airline. I am fed-up of the injustice these big corporations think they can inflict on the common man and get away with.

I'm really disappointed with quality and the maintenance of the seats! I think this will be my last flight with Emirates because of this experience and this is the only thing I can do from my side to feel that the cost of my family tickets is not worth it.

I'm looking forward to your positive response.

I was shocked on an announcement like this and Emirates Dubai tried to re-route the trip through other routes. But, there was no flight from other airports as well on the same day or on the next day and needed visa for those countries as well and additional charges for accommodation etc, so Emirates officials asked me to return to Trivandrum and I came back on the same day and Emirates, Dubai gave me an assurance that the balance ticket could be used on a later date.

I was working in Mozambique and I have been to Maputo via JNB so many times earlier also and there was no Transit visa rule like this before and attributing ignorance on the part of the passenger is not acceptable and not tenable. Even if there was a rule like this, then why the Emirates officials at TRV could not inform me this rule before boarding the aircraft which was a grave mistake on the part of Emirates. If they say that it is up to the passenger to look after the visa rules, then why the Dubai Emirates prevented me from boarding JNB flight? I could have completed journey or landed up in South African jail for which I had no problem.

Myself before accepting the return journey to TRV, the Emirates officials at Dubai have promised me that they would adjust the unused ticket for another day without any loss of money to me. I am requesting Ms. Emirates to re-charge or re-issue the remaining unused ticket for me as a very special case (if there is other rules) or refund the remaining value so that I can purchase a new ticket on the same route.

I refused this voucher on the basis that I live in Austin, Texas and I have no use for such a voucher for any Emirates segment within one year. After stating my case to the agent at the counter and his supervisor for over half an hour, they both conceded to me that once I return to the United States, I can call the Emirates office here, explain my situation and they will be able to extend the validity of my voucher for another year. I fear I was too trusting and took their word regarding the matter, not realizing that their motivation was to get me to accept the voucher regardless of the truth.

When I made inquiries regarding this matter here in the States, all agents referred me to the customer affairs department. I have emailed the customer affairs department many times and all my emails were completely ignored and I have not received so much as a courtesy reply. I have called the customer affairs phone number (**) multiple times over several days but no one ever answers the phone. have left multiple messages and no one has returned any of my calls.

Regardless of my claim, I feel that it is completely unacceptable for a company in the service industry to disregard customer complaints in this manner. Even more so, like in this case, when the company knowingly wronged a paying customer and then refuses to even acknowledge a complaint. I was stuck at the airport for 8 hours and have spend many more hours trying to resolve this situation. Understandably, I am extremely frustrated and disappointed.

Our trouble started right after we left Dallas TX to Houston for connecting flight. American Airlines changed the gate number, we never heard the announcement. We were at the security during the announcement, we discovered that later. They made the last announcement for courtesy call and that's when we heard the announcement. We ran to the gate which they mentioned and the plane was gone. We talked to the boarding employee and they told us that the plane has just left. We told them that they just made the announcement not even two minutes ago. The lady said that that was for a courtesy call. We asked her to call the manager for courtesy also, which she did. The gate manager arrived and he did nothing but to blame that it was our fault. He said that every one heard it but us. There is nothing he could do. I called American Airlines and complained they were very helpful. They gave us another flight and updated their records to show that we missed our flight not at our fault.

Since we had a connecting flight from Houston to Dubai, we took the next flight to Houston. But unfortunately we arrived 5 minutes late so we missed this flight as well. Now Emirates Airlines blamed everything on us for missing the flight. They told us they can't do anything even thought we insisted to check in the system because American Airline had put that on their records. They told us that they can't see American Airlines records due to everything was closed. The supervisor at the airport told us that we have to call Emirates to get another flight for tomorrow. We reserved another flight for the next morning. Luckily, I had a relative in Houston where we stayed over a night.The next morning we arrived at the airport to depart from Houston.

I went to the Emirates counter and they told us that we can't leave until we pay a fee of $200 per person. We asked them to call the supervisor. The supervisor came and told us that they can't do anything at that moment and this is American Airlines fault. Therefore, we will need to pay right now, keep all the paper work and talk to American Airlines. If we prove that this is not our fault, then they will reimburse the charges. At that point, we just wanted to leave Houston so we paid the charges. And we finally arrived at our Destination Pakistan.

On our way back, here we go again. Leaving Pakistan was hard enough then we arrived at Dubai. And guess what? The airplane had a flat tire! So the pilot hit his emergency brakes which caught all the tires on fire. Long story short, we had to stay at the airport for 10 hours which of course made us not arrive on time to Dallas TX. I had to work the next morning which I couldn't therefore, I missed 8 hours of my pay for that day consisting of losing $200 since it wasn't my fault! In conclusion, I am asking to reimburse the $200 fee per person and $200($25/hr*8) the loss of my work total of $800.

On 18 June 2010, I was on my way to London where my fiance and I was starting our month long travel around Europe. I was booked on the Emirates flight EK771 from Cape Town to Dubai and from there I was suppose to meet up with my fiance and fly to London (Gatwick) on flight EK15. In Cape Town, we were suppose to depart 18:10, but the flight kept on being delayed and round about 20:00 the flight was canceled without any explanation. Until today I am still not sure what the real reason was for canceling our flight. We were sitting until 22:00 when eventually some people gave us directions on how to go about from there.

On 19 June 2010 we went back to the airport to re-book our flights. We stood in a queue for almost three hours before I received any assistance regarding the re-booking of my flights. When I re-booked my flights the lady at the counter refused to re-book my window seat (that I have booked two months in advanced) and said I have to take whatever she gives me because everyone has a problem. I suffer from claustrophobia and need to have a window beside me to look outside and for this reason I had my seats booked two months in advance in order to ensure that I have a window seat on all my flights. With much trouble I got my seats re-booked.

I booked my flights in such a way that my stopover in Dubai will be of minimum wait so that my fiance and I can get to London as quickly as possible. With the cancellation and re-booking of my flights I missed my connection flight to London with my fiance and end up having a six hour waiting period in Dubai before my next flight to London. While I was waiting in Dubai Airport (terminal 3) I couldn't seem to find a flight from Dubai to London (Gatwick) on the departure boards in the terminal. When I asked for further assistance at one of the help information desks, the lady said to me that I am not going to London (Gatwick) but I am booked for arriving in London (Heathrow).

I was originally booked to land in London (Gatwick) and therefore assumed that my re-booked flights will be the same as my original booking. They never told me they changed my destination! I paid a train ticket in advance that was suppose to take me from Gatwick Airport into London Central where I arranged with people to come and pick me up. I couldn't use my already paid train ticket and had to pay another train ticket from Heathrow Airport to take me into London Central.

When I was on my way back to Cape Town on 14 July 2010 on flight EK10, I thought that everything will be fine. We boarded on time, but end up waiting two hours on the aircraft because there was something wrong with the petrol tanks. This means that I was going to miss my connection in Dubai to Cape Town and have to re-book my flights again! When I went to the Emirates desk to re-book my flights I was booked on Emirates flight EK763 from Dubai to Johannesburg and from there I was suppose to connect on flight BA6431 to Cape Town. The lady that helped me promised me that I have window seats on all my flights, but it ended up not being true and on some of the flights I had to sit in the middle seat. What was worse is that no one told me that I had to claim my luggage in Johannesburg as I booked my luggage in for long transfer directly to Cape Town in London (Gatwick).

I nearly left my luggage in Johannesburg! I booked my flights back to Cape Town in such a way that I can get enough rest before I had to work the next morning, but ended up arriving late that night in Cape Town and then had to travel back to my house and work the next morning. I understand that some of the events are out of Emirates' control, but I really do feel it is necessary to bring this to their attention so that they can possibly give attention to the improvement of your flight organization and arrangements for future flyers with Emirates Airlines.

Subsequently,we traveled from Amman to New York (NYC) and from NYC to Chennai by Emirates. We contacted Emirates Customer Assistance cells at NYC and Dubai, but none could tell us anything about the status of our complaint. In addition to the above damage, another checked in baggage also got damaged during our return trip which we noticed at Chennai airport. There was no Emirates counter in the baggage claim point in the airport and hence we could not lodge a second complaint.

Moreover, having not received any response from Emirates for our first complaint at Amman, we were wondering whether Emirates will be interested at all to look into customer complaints.However, I went to the Chennai office of Emirates two days after our returning to Chennai. They asked me to talk to the Emirates counter staff in the Chennai Airport and gave me their telephone number. I tried several times to contact the airport office, but the phone either remains engaged or remains unanswered.

Finally, I stopped making any more attempts to contact. Because of the damage of the trolley system of the first bag, we had been carrying it by physically lifting throughout our journeys. Since my wife and I are senior citizens with poor health, it was causing a lot of inconvenience to handle the damaged bag along with our other luggage.

In HYD they asked us a certificate of travel and I submitted and HYD team accepted us to travel. We traveled from HYD to DXB on 20th May without problem; however we were stopped boarding from DXB to SFO on 20th May with the reason mentioning "Certificate is invalid". DXB team asked us to get a new letter from DXB local doctor by taking transit visa and local hotel.

We (me and my pregnant wife) have gone through lot of mental tension/stress and monetary loss on 20th May because of this. I complained that why did HYD team allow us to travel and not DXB team? If we were stopped in HYD (starting point) it would not have been so much stress on us. I also complained directly to Emirates customer care, they are not responding for last two weeks. I called them and every time their voice message asks to leave name, phone, file (complaint) number. Despite calling more than five times with no response I am writing here.

I later called back again on the 21st of May when I was informed about my exam dates and was told I will be charged approximately GBP400, the tariff difference between my current ticket and ticket price for the 11th of July, for changing my flight date from the 30th of May to the 11th of July. Although confused with the sudden additional charge, I agreed to pay that amount but was told that the change requires confirmation by the supervisor. I was told that I would receive an email to confirm my flight details and a call back from your staff to get my payment details on that day itself or the next day. However, I did not receive an email or any call back after that.

I called office again on the 28th, thinking that my flight date is changed and all I need to do is to pay for the additional fee. I am surprised when I was told by staff that she needs to talk to her supervisor about it. Again, I was promised a call back. She then left me a voicemail on the 29th of May saying that an upgrade is not possible on my ticket." I am confused as none of their three previous staffs mentioned anything about an upgrade in my three previous calls. As far as I am concerned, I am paying for the tariff difference, not an upgrade. I called office on the 29th of May to find out what is actually going on and was told that my ticket is not eligible for an upgrade and there is no economy seat left throughout the whole of July. I was advised to just ignore the second half of my current open ticket (BUA2CW) which costs me approximately MYR4000 return and to just get a new ticket for my flight home on the 11th of July.

I am very disappointed with this whole situation as I was given different information every time I called. Despite taking the initiative to find out about the terms and conditions two weeks in advance, I am now told I have to just wasted the money I paid for my current flight ticket and pay even more to get a new ticket. I feel that this is caused by the lack of communications between your staffs and ineffectiveness in managing the situation. If their staff were to be able to confirm my flight details and arrange for my payment as soon as possible after my call on the 21st of May, it would not have ended up this way. I hope in future this would not happen to not just me, but anyone else who flies with Emirates. I am a frequent customer of Emirates and I am sad to say, this is the first time I am disappointed with their airline. I am a student and the amount of money wasted in this situation has had a huge impact on me financially. Also, I am still uncertain if I could afford to pay even more money to go back to Malaysia this summer. The last time I have been back was a year ago and if I missed the opportunity to go back this time, it will have to be a year before I get to go back again. Being an international student in the UK, this affects me a lot.

As well we were given a food voucher for $20.00 each, but only two places to pick what to eat, not happy. I could not even get seats that would help with our son. Landing in Auckland at 8.30 pm, a very unhappy customer. This was our only 2nd time flying as a family. I can send you information about my son if you would like to confirm his disabilities. The physical side of this is that our son has cancer and wears a leg brace, as well as partly blind in one eye. Medicines that I have to travel with has to be kept in a bag with ice that I found was starting to thaw which I did find a coffee shop to put in their fridge. He also has to take medication with breakfast, which could not be given on the plane, our back-up was the drink with some chocolate and the packet of nibbles. By the time we got our new tickets, my son had to be put in a wheelchair as he was so tired.

We forgot to pay deposit for Group B and Emirates knocked my Group Booking and when we wanted seats, we had to pay higher fare to get seats. We paid higher fare and managed to get seats for Group B. Now due to volcanic eruptions on 16th April 2010, the flights got cancelled and I had no grievances against the airlines. My full group didn’t fly to Munich and I had paid deposit to hotels and coaches, which the hotel refused to pay me back.

Now, when the services resumes on 21st April 2010, the airlines refused to accept my passengers, stating that they were trying to clear the back log. If that’s true, they didn’t help my Group A passengers, nor did they help my Group B passengers. Not only that they also gave false information stating that no flights from Dubai are flying to European destination, whereas the flight landed into Vienna and also on 2nd April flights did land into Munich. They refused to help us and we were begging to help as the passengers were sponsored by corporate and the corporate was very annoyed as to why we couldn’t fly the passengers.

I feel cheated and the corporate is asking for full refund whereas due to Emirates mistake, we lost the deposit paid and also now have to face the corporate. I am sure we stand full chances of winning this case as we are being cheated and are being taken for ride by the Emirates Airlines. Pleas help me and let me know who is the best lawyer to hire and fight this case in Mumbai, India. The economic damages are to the tune of Rs 50 lakhs and more over my company name is tarnished and we have to face corporate who had full faith and trust in Smart Travels. Thanks.

At the Dhaka airport on April 3, 2009, I asked the counter lady for the hotel coupons. She said, "I do not see anything mentioned on your reservation regarding hotel booking". I asked to speak to a supervisor and a young fellow (I forgotten his name now, most probably Bari) appeared. I explained that I was advised by the reservation lady to collect my hotel coupons at Dhaka airport as my flight leaves from Dubai to Houston the following day at 9:10AM on April 4, 2009. He suggested I contact the transfer desk "B" upon arrival at Dubai airport for hotel coupons! So I contacted the transfer desk. A callous lady simply said, "sorry, we do not have any information on your hotel booking". So again, I asked to speak to a supervisor. She said I need to go to the next transfer desk!

At the next transfer desk, I spoke to a senior employee named Khadija **. She was not as callous as the previous employee but simply said, "sorry, you've been misinformed". I asserted that the reservation lady very clearly mentioned that Emirates will provide hotel accommodation when connecting flight is delayed more than eight hours and that my hotel information will be noted on my reservation. She was nothing more helpful than simply sorry! I went to the customer service desk to report this gross mistake by Emirates. The lady at the counter was just as callous as any other employee I encountered. She handed me a complaint form and asked me to mail it to the Emirates! And that was it! After all this fiasco, I was frustrated and totally exhausted and decided to book a hotel.

As I arranged to book a hotel (Hotel Booking was operated by Emirates inside the airport) and gave my American Express credit card, to my total surprise they would not accept Amex card or Discovery card! I could not find one single person employed by Emirates who would speak a human language other than acting like a robot! I was totally disappointed at the quality of service by a self-boasting Emirates. Anyway, as I was getting nervous, I finally contacted my brother who happened to live in Dubai. He came to pick me up where I spent the night with him. It is not the end of story yet. The following day, as I approached the concourse for my flight to Houston, I asked a uniformed employee who was directing passengers to form a line the check-in counter for Houston.

According to his direction, I stood in line for more than forty five minutes and was finally told by the counter lady that I was in the wrong desk and that I must go to the far end counter #45 or something. So I rushed to that counter and was finally able to book my luggage! The reason I wrote all this to you is just because I want you to know that a renowned airlines like Emirates, which all the time boasts of it service quality needs to look deep inside their claim of being one of the best airlines. Instead of basking in the false complacency of best services provided by them, they need to make an introspection of what they claim and that's all what I wanted you to know. Maybe another apology devoid of sincerity in it from the Emirates!

I used the ticket from Karachi to Dubai and not used the Dubai to Karachi due to any reason. I am working presently in a boarding school in IT Department. Our staff members usually travel abroad for training purposes. I was trying to contact the travel agent but he was not picking up my phone. On May 1, 2010 I called him but he is using excuses to refund my ticket and misbehaved which compelled me to launch this complaint.

I surely understand that Emirates is the largest airline in the world who likes to provide available excellent facilities and services to its customer while on the board or otherwise. Because I have the experience of travelling through Emirates which become one of the pleasant travels of my life. Being a representative of a large community here, I will be spreading a bad name for the travel agent based on the bad service he provided me.

But I know Emirates does not have to blame for this but airline name comes in between which could damage airline reputation considerably due this kind of service of the agent. It is not the matter of not only few thousand Pak rupees but it is the matter of name earned with the customer and believe that you will look into the matter and instruct the agent to refund the amount to me. It is to register my high degree of complaint against the Bukhari Travel who was unable to provide me service that they should be performing.

They informed we would depart the following day at 1525 on flight EK 098 from Rome/ Dubai. When we arrived to Dubai to check in to fly home to Melbourne, they informed us once again, the flight had been cancelled, and Emirates Airlines arranged once again, for all those traveling on the flight including my husband and l to stay overnight in Dubai. Finally, on the 07 April 2010 at 10.10am, we boarded the Airline for Melbourne. We arrived in Melbourne on 08 April 2010 at 5.30am. This meant we were delayed by 2 days, arriving home into Melbourne which consequently meant the following:

3) My husband missed his cardiology medical appointment on 07 April2010 and was charged a cancellation fee of $110.00 for not meeting nor advising the appointment on the 07 April 2010. I would appreciate if l could ask for the reimbursement for the total sum of $330.00 which l am now out of pocket for through no fault of my own. l await your prompt reply.

We had 4 luggage and under their normal working arrangement. We were supposed to pick up our luggage at our final destination but unfortunately when we got to El Salvador we were asked to come and pick our bags and we got only 3 luggage out of which one of the luggage was opened and the Emirate tag on it removed while the fourth big black jumbo size bag/box where we had virtually everything was missing. When we inquired from the TACA office, I was told they only got 3 of my luggage from Emirate Sao Paulo; hence we proceeded to Belize on the 5th from Salvador and reported same to TACA office at the Belize Airport while they ask me to check on them regularly which I kept doing without any result.

The 4 tag numbers given to me from Lagos were EK 564**, 564**, 564**, and 564** but out of the 3 luggage I got, 2 luggage had their tags intact: 564** and 564**. The 3rd luggage that was opened didn't have any tag again. Hence, the missing luggage has either of these numbers: EK 564** or 564** and the contents are personal effects and my children's medications.

Some time early January this year, when I have almost given up and was tired of checking with TACA, the TACA agent at the Belize Airport told me when I called him that my luggage was traced to Emirate office at Sao Paulo. Sequel to this, I have made all efforts to reach Sao Paulo without result and when I reported to the TACA agent that gave me the information, he said there was nothing more he could do. The travelling agent through whom I did my Emirate booking advised me to put a claim for compensation and I forwarded all that was required for the claim to go through. But since mid February they have not given her any reasonable response while according to her, an insider in Emirate office told her that most people claiming for loss luggage even in January has been settled. When the agent went to their office first week of March, they told her that they will contact me and up till this moment I have not heard from them. They keep giving her flimsy excuses whenever she goes to the Emirate office; hence my decision to complain. The loss has really devastated both me and my children, especially their medication and certain contains of the luggage that can not be gotten outside Nigeria, which has resulted o unplanned expenses and untold hardship.

Subsequently, we were told by the pilot that the time would be made up with a good tailwind, and even as we landed, the crew moved us to the front of the plane to be ready to make the connection to the Sydney flight. However, upon disembarking the plane, we were held in a separate area where we were not told until 30 minutes later that we were actually going to have to stay in Dubai and catch a later flight.

We were hustled to a hotel with little apology and made to stay for another 8 hours to catch the morning flight. As a result, I was 8 hours late into Sydney and missed a crucial meeting I had for an interview in Sydney. My weekend was further disrupted, as I was forced to stay in Sydney till the Monday. I am most disappointed with this and place the blame at Emirates door for being very uncommunicative about the delay throughout and for being apparently at fault for the delay itself with no external factors apparent.

I had been told that Emirates were a great airline to fly with and that customer service was a forte of theirs. Therefore, I handed in a complaint card at Dubai, and they told me I would be compensated with either an upgrade or extra air miles at some stage soon. Since I am returning on Monday, I request that the upgrade be provided to business class for my return leg from Auckland to London, as this would actually benefit me in the best way upon arriving into London to go to work straight after arrival.

I called them several times, they told me they have not gotten my TV yet and I have to come and fill some claim forms. Ever since I have not received any communication from the Emirates Airline. I want to find out is there any possibility to get compensation from the airline involved? I was flown by two airlines i.e Air Botswana and Emirates.

I still have not received anything by post. I recently took a flight to USA, and I rang them again and got the membership number and logged into her account, only to find the miles were not credited. I contacted Skysurfers again, and the answer is that they will only credit the miles within the last 6 months. I told them to go back to their telephone records and they will find that I rang them about 2 months after the flight. As a result, I lost 16000 miles.

On Dec 10th, I have sent an email to their customer affairs department explaining the situation and requesting a refund. On Dec 19th, I got a response back from them with a reference number (DXB/M/MJ/141209/349790) and they requested for the doctor's certificate once again (I submitted that to their office by hand while changing the reservation). Anyway, I have emailed a scanned copy to them on Dec 20th. Since then, I have tried to contact them numerous times via email and phone. I sent messages to ***@**.com and left voice messages at xxx xxx xxx (Ext xxx) and at +xxx x xxxx (Dubai office). There has been absolutely no response from them for more than two months now. I don't want to give them $600 for absolutely no reason. Please have a look into this matter and help me out.

At this time, all Emirates staff disappeared and we were left to check out our luggage and just follow other passengers. We waited outside in the freezing cold, hungry and confused. We saw some coaches and asked the driver where he was going and he said at Jury’s Hotel in Manchester so we boarded with the others just as confused passengers. Upon arrival, we were issued with room keys but we were informed that there was no food or refreshments available until breakfast at 7 am. My boyfriend and I had to get a taxi into town to get a takeaway and a bottle of water.

When we finally got into the room, there was no duvet covers on bed or pillowslips. We still had no idea when we were going to fly and I had to ring Emirates to find out that the flight was rearranged for 15:00 hours on the 12th of January. We finally managed to get some sleep only to be woken up by drilling and banging. When we opened the door, it looked like a building site as the hotel was being refurbished. A letter was then pushed under the door informing us to be ready by 11:00 am. It was then a mad dash for coaches to take us to airport.

When we arrived at the airport, there were 2 flights checking in and it took 2 hours to check in! It was upon check in that we were informed of another 21-hour delay when reaching Dubai and we would be put in another hotel. My boyfriend has a blood disorder, he only had enough medication for the flight, and the rest of his medication was in his luggage. We were informed we would not see our luggage again until till we reached Bangkok!

We then had another delay until 16:00 hours and the seats we booked online did not apply on this flight. I would like to add that the staff on this flight was fantastic. After our overnight stay in Dubai, we then checked in for our Dubai to Bangkok flight on 13th of January. The flight number is EK 0374 at 23:00 hours. The cabin crew on this was very rude. They didn’t serve one hot meal on this flight and when we requested an alcoholic drink, we were informed that the passengers had drank everything and the airhostess stated that "I don’t know what’s up with you all but you have drank everything ". The seat belt sign was then put on and we were informed it was too dangerous to serve hot drinks.

The overhead buzzers were left to ring unattended and when we eventually answered, the crew was rude. With the 2-day delay we also missed our connecting flight to Phuket and had to buy fresh tickets. Because we also checked in late at our guesthouse we had to pay for nights we didn’t stay! I have tried to contact Emirates but have been fobbed off on the phone and I cannot find an email address to complain online. The original flight number was EK020 on 12th January at 20:10. Replacement flight number was EK8020. My boyfriend went 2 days without his blood medication. We had to pay for 2 days in guesthouse before we arrived and we had to pay for connecting flights to Phuket because we were late for check in aside from the physical stress and strain of delay.

We then had another delay till 16:00 hrs and the seats we booked online did not apply on this flight. I would like to add that the staff on this flight were fantastic. After our overnight stay in Dubai we then checked in for our Dubai to Bangkok flight on 13th jan. Flight number EK 0374 at 23:00hrs. The cabin crew on this were very rude. they didnt serve one hot meal on this flight and when we requested a alcoholic drink we were informed that the passengers had drank everything and the airhostess stated that " i dont know whats up with you all but you have drank everything ". The seat belt sign was then put on and we were informed it wes too dangerous to serve hot drinks.

The overhead buzzers were left to ring unattended and, when eventually answered, the crew were rude. With the 2day delay we also missed our connecting flight to Phuket and had to buy fresh tickets. Because we also checked in late at our Guest House we had to pay for nights we didnt stay! I have tried to contact Emirates but have been fobbed off on the phone and i cannot find an email address to complain online. Original Flight number was EK020 on 12th jan at 20:10. Replacement flight number was EK8020. My boyfriend went 2 days without his blood medication. we had to pay for 2days in guest house before we arrived and we had to pay for connecting flights to Phuket because we were late for check in. Also the physical stress and strain of delay

Having checked him into Millennium Hotel and having been in transit, I believe that as an International serving airway, you should have taken the responsibility to see that he gets to Entebbe, after having been informed that he was not feeling well. He collapsed at Dubai airport, yet Emirates did not even take time to find out why a person in transit with his entire luggage still aboard was not taking the flight. Whenever we called your offices we requested that if you heard or saw him you'd notify us, but we never heard from you even when he finally got re-booked onto the Monday, January 18th flight.

To make things worse, he was obviously very ill on board to Entebbe but nothing was done even at this point to contact his family nor was special care provided to see that he arrives home comfortably. Upon picking him up from Entebbe airport and seeing the sorry state he was in, we could not believe he was on a plane for over 6 hours and your hostesses did not offer any assistance! It has been a traumatizing time for him and us, as a family and this letter is written to you with deep concern about your customer service.

Unless special care is taken to see that your staff aboard the flights take vigilant supervision of its clients especially when informed they are not feeling well, then we are afraid Emirates Airway will cease being the number one airway it clearly boasts of being. For now, no one in my family or circle of friends will be using your airline for any travel until we hear from you. Thank you so much for taking this complaint seriously.

My question is that once I have submitted the invoice of my bag which was damaged (this bag was purchased 15 days back to the damage) to Emirates, then how can they ask the new invoice after purchase of a new bag? In this case, once I get the claimed amount from Emirates, then only I can purchase a new bag. Also please note that I already have surrendered my old bag to Emirates. Please note that I am unnecessarily harassed by Emirates. Please take necessary action to resolve this immediately.

Upon disembarkation from the long haul flight at Dhaka and taking account of the state of my mother and children who were already flagging, we considered taking a connecting flight to Sylhet airport. However, as the flight was 3.5 hours later, we decided that we could already be half way to Dhaka if we take the shuttle bus. We could also see much of the country on our way. So we waited while the representative of Emirates gathered us and took us to the bus. Upon wading through the beggars and in the heat, we arrived near our transport. What a shock! I was expecting a quality coach as per the reports, one which would be to Western standards. However, this appeared to be like one of the battered and bruised Dhaka line buses.

The Emirates representatives quickly gathered our luggage and stowed them on top of the bus. We were the first ones on and could not find a way of getting off as our luggage was at the bottom! Two hours later, in the stuffy non-airconditioned bus, we were still waiting for Dubai passengers to embark and every inch of the bus to become full. The load on top of the bus was now 3/4 feet high, surely making the bus unstable. I don’t think you can imagine the anger at this moment. Eleven hours later, 12 or more stops, the dangerous driving, and the trauma, the children had become lifeless due to continuous vomiting and my mother's legs had swollen severely despite my constant massaging. We eventually arrived in Sylhet at the end of our journey.

At no time were we told that the service was designed for the Dubai passengers. Your representatives could have informed us at the airport but did not do so; instead, they quickly ushered us on. Your website also seems to endorse this service but could have been clearer of what the service was like and whom it is intended for. The fact is that we expect a better service from Emirates. On making the decision to take the shuttle service, I took account of Emirates’ image and the brand, but this could not be further from the image that is portrayed by Emirates. The journey by your shuttle service was not only difficult but also dangerous. Any serious incident arising as a result would surely have rested upon your shoulders. The children and my mother became ill by this journey. The driver, towards the end of the journey (when the bus became lighter), did not have any concern for the remaining passengers and literally drove like a lunatic in the dark and windy roads. There is not much more that I can say apart from the Emirates brand/image being seriously compromised by such a service. I eagerly await a response from yourselves as to what action you intend to take. Thank you.

On 4th Nov., I booked another ticket for them to travel from Dubai-BLR on 6TH Nov. on Emirates and using the same Skymiles number. They used this ticket to travel to BLR from Dubai and while checking in, told the lady at the counter that we would not be using 9th Nov. ticket from Dubai-BLR as we have to leave early and we have another ticket. Emirates staff at the check in counter told my wife, "not to worry about it, as long as you don't check in and disappear, it's fine."

On 7th December, I logged into Emirates.com to change the meal preference and noticed that there was no itinerary available. I immediately sent them a message through online form for which I have not yet received a reply. On 8th December, my wife called Emirates and she was told that her ticket was cancelled due to no show on 9th Nov in Dubai and the system has cancelled the entire itinerary.

I called Emirates immediately from Canada but my bad luck was that the call got transferred to a call center in India. It took 10-12 min. to get hold of someone and then another 5 min. to explain to them the situation. By the time they understood the problem, the phone would get disconnected after they put me on hold for 10 min. and, believe me, this is not an exaggeration. I had to call again and go through the same frustrating process and get disconnected. I would have spoken to at least 7-8 people in the Indian call center and the same was done with my wife but Emirates staff doesn't think they have a problem.

When I asked them about the line getting disconnected, they didn't care much about it and told me that the problem is on my line and not theirs. Apparently, I was dialing from Canada and my wife from India and we both had this problem. Actually, one lady also told me that since I am talking so much about line getting disconnected that means problem is on my side, talk about common sense with these people

On 9th December, I called again during the day time so that I can get someone in North America and finally my call went to the call center in NY which didn't get disconnected. But they refused to reinstate the ticket for my wife and 2.5 yr old son who were supposed to travel back on 13th Dec. from BLR-Dubai and then on 14th from Dubai-Toronto. When I booked these tickets, we were very careful about our son and the flight timing was 10 am from India and then one day stop in Dubai before taking a long 14-hr. flight to Toronto.

Anyways, Emirates staff didn't care about our kids so they gave me the 11th Dec. flight which would leave India at 4 am which means my son has to be up all night to get to the airport and then no stopover in Dubai so he had to travel 14 hrs. the same day. In fact, one of the customer service rep told me, "Your son traveled from Toronto to india, so why would he get tired now while coming back?" I wish someone trains their staff so that they don't sound so rude. I told that not so gentleman that while going from Toronto, we booked the flights in a way that he gets proper rest after each flight.

Anyway, nothing worked and after fighting with these people for 2 days, I gave up and finally paid them CDN$1260 to make the changes so that my family can come back safely without any discomfort. They told me that I will be getting the ticket in 10 min. but even after spending that money, I had make another 4 calls to get the e-ticket. Apparently, the call center in India is a waste as those guys are only good in messing up and not doing anything else.

Now, can someone tell me why I had to pay CDN$1260 and go through all this hassle for no mistake of mine? We informed Emirates staff at the check-in counter and the lady told us not to worry about it, so my wife and son went ahead with the trip as planned. If they cared about customer service, then they should have been apologetic and reinstated the same ticket but it seems like everyone who works in Emirates has some kind of ego.

My battle is still not over. If anyone can help me get this matter to the right authorities, then that would be extremely nice. Right now I am considering to take legal action against them, talking to a few lawyers who can help me.