Emirates Reviews

Later when the crew was serving drinks, I asked the crew member for a glass for water and juice. She asked me back in a very surprising manner if I wanted water and juice and I said yes. She looked really pissed and I had no idea why. I can totally understand she might be pissed that it was a long flight and they had to take care of some 300 passengers on the flight but still it's her job to be polite to the passengers. She spilled the juice from the tray on me and I asked her what's wrong. She just gave me a bunch of napkins and didn't even say sorry. I was really shocked. I have my return flight to Dallas next week and I am absolutely not interested to travel in Emirates. I have traveled in International and domestic flights lots of times but I have never experienced anything of this sort. I am completely disappointed. I hope emirates will take care of this.

In the past on 2 occasions Emirates has lost my checked in baggage only to have them delivered to my residence in Dubai 2 days later. So this time around I decided to pack all my electronics and essentials for a week in my carry on, which they have lost. In addition, since I was traveling to India to start up a business, I was carrying cash that I distributed between my handbags and the lost bag has a considerable amount of cash! Firstly: Emirates has been very unresponsive. Second: Each time I call, Mumbai staff is waiting for a response from Dubai. Third: They have gone ahead and decided that the bag cannot be found, but they have not informed me of this decision till I call them!

In a phone conversation with their staff at the Mumbai airport on February 11th, 2015, the staff member tells me that since Dubai has no idea where my bag is and since the value of good in the bag is so high they do not know how to proceed with compensation. They also mentioned that Dubai is not sure if they can compensate me for my loss! I can deal with a stewardess or two that have been impatient and rude on occasion. I can also deal with a checked in baggage being sent back to me 2 days later, but losing my hand bag with all my valuables...this has gone too far. I wonder if I can sue Emirates Airlines for the mental agony and distress their irresponsibility has put me through.

On my way back from Istanbul to Dubai on 3 of February I visit office Lost and Found in Dubai (and in Turkey as well) but they just apologize. I sent a lot of emails there and here to Emirates Airlines Team just to double check inside and between the seats (35A and 35B Zone D) but again and again no action taken. Even inside the aircraft available cameras and it is easy to check how and who stole the phone but again no any action. One week already I trying to contact the team and all this without result and everyone knows that Emirates Airlines the best, safety and strong airlines in the world and they care about their passengers and their valuable things. I hope that after this complaint you will find and take the right action to help me.

When they get down at Dubai airport then nobody was giving the wheelchair. Somehow my mother manage to catch the connecting flight and when they reach to Delhi, it was horrible. They were waiting for more than 30 min but nobody was providing the wheelchair and after that my wife struggle a lot to get the wheelchair after walking so much when my mother denied to walk any more. Then they provide the wheelchair and took her out and they are also asking money for that too. Thereafter, she felt very severe back pain so went for doctor after reaching home. So I would request everybody whoever need the service like wheelchair, don't travel with Emirates.

I immediately called back and spoke to another rep who stated there was no mistake in the bookings...I had made the mistake. I insisted it wasn't me. She was very stern. She then proceeding in telling me that a flight change fee would be applied x 4 plus the extra £440.00 to match the price of tickets showing up. I am out of pocket even though they have made the mistake and I called back almost straight away when I noticed the error on my booking Itinerary. I am now stuck. This is not the first time I have had problems with Emirates but more fool me for giving them the benefit of the doubt. Just want your money...they don't believe in customer service or loyalty. Twitter campaign needs to be launched -- #emiratesfail -- That's the only way this company will do anything.

Travel agents where requesting ridiculous amount of money for visa process and I really wasn't comfortable with that. I did more research and found out I could get my visa from VFS global in London at a cheaper cost. My question is why wasn't I advised in the first place by Emirates to go to VFS global which is also the same on their website. I really feel I was mislead.

My family and I have flown all over the world and with various airlines, some good some bad. However, this is the first time our flight has been delayed by anything over an hour, let alone 3. To say that we are disappointed and angry is an understatement. We expected the best, and instead we have experienced a horrid start to what was supposed to be a smooth vacation.

As this was a holiday we had been planning for a period of time, we had pre-organised our method of getting to the airport. Our flight was planned to depart at 3:35am, and as such we organised to get to the airport at 12am-a time our family friend was happy to drive us to. We are now forced to re-organize our plans due to the incompetency of Emirates.

We complained at the Emirates desk in Dubai, and we were threatened with arrest. We did not get any assistance in UK or Dubai or Pakistan. My father was in bad health when he finally arrived in Pakistan. He needed a months rest before he could enjoy his trip. On return to the UK we contacted Emirates customer affairs in the UK with a detailed email of what happened. They replied and apologised vigorously, but refused to do anything about it. In this day and age they seem to think they can treat their customers like this and get away with it. Shame on you Emirates.

What I am writing here is that having read about people's delayed lost/damaged/delayed luggage and some people seem to think this is relevant only to Economy Class - NOOOO - we had ALL THREE suitcases left in Dubai on Christmas Eve AND one badly damaged that on returning we had to pay for it to be covered in cling film!!!! We had to get a taxi there and back at our expense on Christmas Day morning after no sleep to pick up all three big cases from Sydney airport so we could have clean clothes for our Christmas Day meal. I have both e-mailed and written to their UK address and am awaiting their reply. Business Class "Priority" - Don't be fooled folks!!! I like to add, majority of ECONOMY actually got their luggage put on the plane too!

We still had not eaten at all! We were starved and tired and the staff was rude and short with us even though none of this was our fault. We had to drag our bags to another terminal with no assistance offered and wait in another line for an hour to check in with Lufthansa. We finally got some food around 9:00 pm once we were in the terminal for the next flight. We missed a whole day of our vacation sleeping since we were awake for 24 hours. I've never felt so under-appreciated or treated this badly.

It took two weeks and several reminders before I heard from them. They had the bag picked up from me and after a few days and (again several reminders) they offered me a nominal amount as compensation as I did not have a receipt of the purchase of the bag. I refused to accept their ridiculous offer and asked them to return my bag.

Just imagine if an airline that treats like this to a frequent flyer who is a Gold member of the FF program what should other not so frequent travelers should expect. My strong advise is to AVOID Emirates. Emirates is the most arrogant airline and if there is an award category for arrogance I strongly recommend that it should be given to EMIRATES

Immediately I phoned Emirates who looked up the booking and stated that the equivalent flight on the date I wanted was £40 extra but then said I would also need to pay a £100 fee for a change of date... For a genuine mistake on a booking made less than 5 minutes previously. Whilst continuing the conversation the phone went dead. I checked online and saw that the flight on my correct date was a price difference of 90p so called them back. Was told there was no flight at that price and to change my booking would be £216!!!! I asked how much to cancel completely and was told £200... How does that make sense? Told to go online and change my booking myself from my account which I did and surprise surprise the price difference was yes 90p. However I still ended up paying the £100 "fee" to change my booking ... The easiest money that Emirates probably made!

For such a huge company I would have expected them to show some customer service, to acknowledge and to be a bit reasonable over my mistake... As it is I now have ended up paying £100 extra for my flight AND even though I now have a layover of 14 hours I have NO hotel provided by Emirates... Wish I had booked with someone else? You bet!!!

In fact, we lost a bag while passing through the scanner. We made a complaint at the airport counter but a security officer ordered my wife to go and search for the bag herself. Finally, the bag was recuperated. It was mistakenly taken by another passenger. When we were going to the counter, an officer, I guess from Emirates, told us that the counter was already closed. We tried desperately to seek help from the airport staff but they did nothing.

Moreover, no announcement was made to inform passengers that the counter would be closed shortly. Now I am requesting your assistance regarding this matter as we have been facing lots of problems since then. We had to bear an additional expense of 36 800 PKR to reserve our seats on the 18th of January 2015. In addition, I will have to join duty later. I am therefore asking you to claim for the above expenses besides Emirates or another body. Below are my contact numbers.

I still do not have any feedback regarding my missing bag and cannot express how disappoint I am for the second time around. This was our honeymoon trip and my most sentimental belongings are in the luggage. The call center is of not help either. My advice - BOOK WITH ANOTHER AIRLINE.

We left the hotel the following morning to get our flight from Dubai airport to the U.K. In the airport my husband had diabetic hypo which we believe was caused by the upset of the previous night. I asked a member of staff in Dubai airport to please make an announcement to the gate because I knew we was getting close to boarding time. The lady told me she couldn't do this and we need to make our way to the gate. This was impossible as my husband was poorly and was weak and disoriented.

When we made it to the gate we was told we was not able to board the plane as we was 4 mins late. I tried to explain to the gate manager what had happened but he was not interested, he just said it was too late and he was not letting us on. The air hostesses that was on the gate couldn't even look at us as they knew how disgusting it was that they was not allowing us to board. As a result of this we then had no choice but to pay to book in to the airport hotel as we was told the next flight wasn't until 3pm which at that point was another 8 hours later. Waiting in the airport for 8 hours wasn't an option as my husband was so unwell and also I had my three year old daughter with me.

The hotel was £100 and then we also had to pay a further £450 for new flight tickets! The staff in the airport was very shocked that we was not allowed to board the plane. This was a very stressful and upsetting time for me and my family. When we finally arrived in the UK, all four of our luggage bags were missing. In the bags there was my husbands diabetic medication so this was even more stressful. Our luggage finally arrived 2 days later, I was totally appalled by this after being reassured by the Dubai airport staff that our luggage was 100% on the new flight with us. There was Louis Vuitton handbag missing out of my suitcase, my daughter’s diamond earrings and also our iPad. I'm totally distraught by this whole experience.

How a supposedly reputable airline could blatantly not wait 10 minutes for connecting passengers when the next flight to their destination is not for another 14 hours is beyond me. We told them we were missing the first night of our honeymoon and they did not offer us anything special (no upgrades, meal in a nice restaurant, etc.), or even a genuine apology. The inflight services and the cabin itself are nice, but because of this experience (and the fact that 3 out of the 4 trips we took with them were very late) I will never fly them again. There is uneven service from their staff. Some of their staff is very nice, some extremely rude (where you wonder why they have a job in customer service). Our return flight was severely delayed (5 hours).

When I call Lufthansa call center in Pune and Mumbai, no one picks. Later I called Delhi office and one guy picked but later he put me to other person.. That person told me what I knew already. He asked me to check with Emirates. Even me explaining that bags are not on emirates but they are suppose to be on Lufthansa. I hope I will receive bags but maybe a day late, but no big deal. I can wait. When I asked for flight change at SFO, they asked me to pay change fee and also fare diff at United counter.. But now that I have to go thru such a big trouble, how am I going to get compensated? I was getting four leg flight for 900 dollars and I did not buy it as I wanted to reach early but then it happened the same. Two or three days later.. now that my luggage is located, Mumbai could not release customs. And now it’s getting routed to HYD either directly or via Dubai.

Rep from Lufthansa called me and told me send the email to US customer relations cell but haven’t received the correct email id yet. This is 7th day after I landed in India and my luggage is still missing. One other thing, Emirates wants me to go to Mumbai and pick the luggage and they do not want to pay for any of the pain I take except the transport. And that also looks like they do favor to me. Now when I call US Lufthansa, they have no clue. They say the file is with Emirates and they can do nothing about it. File with Emirates, flight booking with Lufthansa, started with United airlines, landed in Pune with jet airways... and now luggage is with Lufthansa. I have kept lot of patience while talking to all the people. At least 50-60 phone calls I have made in last 7 days. Who is going to compensate me for all this?

After another two days, Received only two bags but I was informed that all three have been located. Just now received call from Mumbai that only two were located and third one is lying at airport with some other name. (It means that someone is lying). (Why would they not call me right there and send me the picor something thing). After I checked my bags, there are items missing (hardly anything in value but one item of more emotional importance) (1. Dates, 2. Pistachios, 3. Socks, 4. Cetaphil, 5. Oakley glasses etc). 4. I am pretty sure there will be more items missing from third bag after I get it and also I don’t know when I will get it. It was very evident that my bags were opened as I did not find things in order the way I packed. (One of the dates box was opened and dates got spilled all over). Bags should have been send directly to Pune as I had initially booked my ticket from SFO to PNQ.

Why these were sent to Mumbai, I don’t know. Mumbai customs people are like vultures. I have been travelling for last 12 years and after Lufthansa started flight directly to Pune, I stopped flying to Mumbai to avoid these people. I paid 300 dollars more to fly to Pune. I know my third bag will be opened too and will not surprise me if items are missing. Bags need to be opened by customs authority in front of Carrier people are under surveillance (I request footage of surveillance). Got few calls from Emirates Mumbai - one will say bags will come same night, other one will say I am new and was on leave for two days, one will never pick up the phone, etc. I also learn from you that Mumbai will not first release the baggage but then they release it afterwards. That means either they are not aware of rules in the beginning or they changed their mind later...

When I questioned about the new policy which was not accessible or communicated to me, they did not have any proof but to constantly ask me to pay the amount. It was pure unprofessional the Emirates attendant behaved with me, and since I had to make a decision, I paid the charge on credit card & then consent later. I am really disturbed with the incident and the amount - 260 Euro is not a small amount that any mid-level passenger could afford. I request the Emirates authorities to re-look into this issue and reimburse the amount for the same.

The person at the check in counter was very rude and she was eyeballing like we were flying for free and she was paying for our trip. After all the hassle at the check in counter, again they stopped us right in front of the airplane door and weighed things we were carrying in our hand. They woke up the sleeping one year baby and did not even consider that baby was crying and cranky.

When we reached Dubai, there was another hassle. We had confirmed by calling airlines that we could take 5 piece luggage and this was accepted in NY check in itself. However, the guy at the counter again said we can only take four. Again, with the baby we had to wait another one hour before they let us know that we could take 5 piece luggage. What was the wait and inconvenience for? I am writing only few things here but was a horrible experience traveling with a baby in Emirates. I would more and travel with a better airlines. Especially, THOSE WHO HAVE BABY AND TRAVELING, DO NOT MAKE A MISTAKE BY FLYING EMIRATES.

Upon my return to UK, I wrote to Emirates to explain the circumstances in the hope that they might do the decent thing and give me some sort of refund. They have however replied, refusing to do this quoting all sorts of rules and regulations that they can hide behind. So instead of helping me during a difficult situation, they helped themselves out of my bank account. I have asked them for a refund of the taxes that I paid for on the first set of tickets and will pursue this claim through the Small Debts Court in Scotland. Emirates customer service reputation is fully justified as far as I am concerned.

After about 15 minutes, it was obvious that this, whatever it was that had been spilled, was not going to dry without staining. I called over the young gentleman again and he called his cabin supervisor who was quite rude, telling me that it was only mine that was wet... different story to what I had previously been told! This 'supervisor' had no name badge on and when I asked his name I was told "I'm the cabin supervisor, I was just handed your small card and told to send in the complaint”. I asked him to sign something to say this had happened on board but he wouldn't do that.

I have the receipt and you would see that my jacket was brand new and actually hadn't been worn at all. I was carrying it as I didn't have room in my suitcase. I also have photographs that I have taken. I live in Durban South Africa and there is no dry cleaner that I would trust to clean suede, especially a watermark. I should like to add the question, “what on earth has happened to the standard of your staff?” They all seem young, inexperienced, and some of the men look scruffy with shirts marked and hanging out their trousers and looking as if they need a haircut. However this isn't my case here. I just want to know what you are going to do about my brand new jacket?

I EVENTUALLY had an answer back from Emirates: "Thank you for your e-mail and further feedback and please be advised that we deal with all customer feedback in chronological date order in fairness to all our customers. Whilst I regret that you are unhappy with our response, I would like to assure you that your file has been fully investigated and responded appropriately. Regrettably, I can only reiterate my apologies for any inconvenience caused as Emirates has no documented report for this incident at the time, or later recollection by the cabin crew on board. I am sorry that you remain disappointed with our final position and if we have been unable to bring this matter to a totally amicable conclusion on this occasion."

ARE YOU SERIOUS? This incident scarred me for life, and you look forward to welcoming me on board again soon?? IS THIS THE SUPPORT YOU GIVE? Cause of heavy traveling and my initial respect in your airline, it took me 3 months to turn from a blue to gold skyward member, and that flight is now definitely the last.

The worst event was 20 hours before our flight home, I check our flights and seat booking - all was fine. At the airport I tried to book in and print our boarding pass. It said 'seats can not be allocated- go to the desk'. This we did and were told we had been selected to go on standby! Luckily we were booking in just as the counter opened so after waiting (and fuming) for 20min we were allocated seats. So why is it acceptable to overbook a plane and have customers PAY for a seat and then have Emirates decide to give your seat to someone else. How is that fair or ethical? I was so disappointed by our treatment on both flights with Emirates - the worst flying experience we have ever had.

I finally got to the customer service desk and inquired about this change and I was told to "sit down and wait the extra 9 hours." I was informed that they had no hotel rooms available so I should secure myself a seat at the airport. I tried to ask for help again and found one staff member who was willing to help. He told me he would get me a hotel room and I should follow him. I followed this man for 20 minutes with my bag. Suddenly, he opened a door and disappeared. I knocked on the door and no one answered. Another staff member came out and told me to go back to the customer service desk. All the walking and hope was for nothing. He was leading me astray for no reason. Was this some sort of game between these imbeciles? Is this racism, sexism, prejudice, ageism? I have no idea!

I failed to mention that I was meeting my brother at Dubai to catch a flight with him to Sydney. I noted down his gate, picked up my bags and ran there. The doors had just closed. I had just missed him. The staff told me that my brother was aware of the situation and that he would meet me at Sydney Airport. Later, I found out that my brother refused to get on the flight without me and the staff informed him that I had left the airport to go to the hotel that they never supplied. To make matters worse, they wouldn't tell him when I would arrive at Sydney so he had to wait for me at the airport instead of going to work. What is wrong with these people?!

So my next move was to contact my mum, I asked to use the phone which was refused then finally granted and snatched from my ear after 3 minutes of a timed call. Bearing in mind that I queued up for 40 minutes for that call and no one else was using it. When I reached Sydney, I submitted a complaint outlining the above and more. No response. I resubmitted my complaint and received a response after a month. Emirates agreed to credit me with a measly Skyward Reward points. I responded that this ridiculous amount was unacceptable and got no reply. They still failed to add these points on the account. 6 months later I received a general reply; I responded and guess what? No reply. 2 months later I resubmitted and have not heard from any representative of Emirates. After 5 complaint submissions and a few emails Emirates has still maintained its specialty rudeness and lack of professionalism. How can a major company act like this and get away with it? If you want to travel well, DO NOT FLY WITH EMIRATES! Or over a year later you will be writing something similar.

On September 5 we were informed by email that our luggage had arrived in Barcelona and would be sent to Madrid on next available flight. Through worldtracer.aero we could see that the luggage was sent to Madrid on Iberia flight 2711 which arrived at Madrid airport on September 5 at 18:30 in the evening. Having had delayed luggage experience in the past, we were expecting to receive the suitcases in our hotel at least 4 hours after flight arrival. However this was not the case. No one answered our emails or phone calls that evening (Friday evening, everyone from your office or SWISSPORT had gone home). We wonder when is delayed luggage ever delivered? How many days do passengers have to wait?

Having received no communication or suitcases on Saturday morning (September 6, 2014) my wife took the train to the airport to see if she could claim the suitcases. Of course SWISSPORT office in Madrid airport was closed at 10:30 in the morning (we wonder why it opens at midday). Iberia staff were able to tell my wife that the luggage had arrived and for them the case was closed. Not having received the suitcases, my wife requested to search for them herself in Iberia's luggage storage areas. She found her suitcase but mine was not found. Since that day (September 6, 2014) my suitcase has been missing. We stayed at hotel in Madrid until September 8.

and Emirates Skywards Silver tag with my name and member number on the side handle. We have emailed a claim form detailing all items in the suitcase, we have sent photo of suitcase with tags. Your Madrid office paid me 3 days compensation for luggage lost. We have been told that as far as Barcelona office is concerned the case is closed and to refer the matter to Dubai's office.

I object to the case being closed because you have not found the suitcase and you have not paid us any compensation for items lost. Is this payment forthcoming or are you still looking for my suitcase? We have not heard anything from you since September 30. We are appalled at your incompetence in handling matters with passengers! You do not seem prepared for your expansion and growth. Be assured that we will avoid flying with your airline in the future and our opinion of Emirates, to friends and family and anyone who asks us, will not be a positive one.

No flight announcement for EK 855, not a single one till it left. Regular Flight announcements for other flights. Not even a single call for no show passengers having boarding passes. Other than us, we came to know that there were other no show passengers. Our plea was unheard & we were repeatedly told that it is our mistake with following: How the other passengers boarded the craft. Flight was being announced. Asked to report ticketing counter. Pay AED 540 for no show fee. I feel that that the flight EK 855 was overbooked, as such deliberately left us without making any efforts through announcement. You may validate this by checking the flight load.

Moreover, lady staff at ticket counter asked us also to pay for excess baggage for my hand baggage which was put as check in baggage by Emirates staff at the time of boarding at Ahmedabad. In-spite of explaining her about it, she was rudely insisting for excess charge. Anyhow, as I was on receiving end at the mercy of Emirates & their staff, without wasting any further I agreed to their terms for issuing flight ticket for DXB-KWI, EK 871 for AED 540. However, the transfer desk supervisor understood me & asked the lady to issue ticket without any charge towards excess baggage.

We are frequent flyer with Emirates Skywards membership, traveled many times since 2010 and always found that the on board service by cabin crew for serving meals especially liquor or wine is very poor with no choice of meals & hitch in serving wine without repeated request. With the incident & the behavior of Emirates staff at DXB port, I felt that we have been cheated for no fault of us, I have decided that I will never prefer Emirates except in emergency and would also not recommend it to anyone & ready to lose the skywards privileges. I am not putting this for claiming any compensation from Emirates but to expose the bogus class & style of Emirates and working of their staff in handling their valuable passengers or customers & their concerns in very rude, reckless & thankless manner at the time of helplessness & need. Hope this will be an eye opener to the Emirates in improving their services towards their privileged passengers & amend the behavior of their staff.

When we landed at Dubai, I asked staff at customer service to arrange hotel. He again told me that it is not Emirates problem and asked me that "since your nationality does not have free visa entry to Dubai, you will have to pay for visa and also hotel which is located outside airport". He lied to me since Dubai has airport hotel which I came to know from Janitor at airport. We stayed at hotel and paid. We ultimately reached Dammam after 56 hours journey instead of 24. Our bag did not arrive. I wrote to Emirates customer service and they just informed that Jetblue flight cancellation created this issue and no further action from them. I had flight cancellation experience with BA and Gulf Air but the way they made alternative arrangement was excellent. I would not dare to travel again with Emirates with such bad customer service and attitude to passenger stranded at airports due to flight cancellation with no support from ground staff.

When the bag did not arrive, I called them and was told that it will be delivered the following day. Again, I stayed in the same clothes (keep in mind that it was required 3 changes per day as per the events, so basically for 6 events, I am still in the same clothes). Why I didn't buy clothes in Sun City is due to 2 reasons: 1: It is a resort almost 3 hours away from Johannesburg, so there was only few basic things to buy, like toothpaste, deodorant... which I bought. 2: Everyday I was told by Emirates that they will deliver my bag, so I thought to myself I would wait. Then, on the 3rd day my bag has still not arrived, I was getting really upset and crying, did not want to leave the room being in the same clothes day after day (breakfast, meetings, activities, dinner...), and was getting really emotional. Not to mention that I have a huge neck pain (diagnosed back in July - Aug. and have the doctor's report, and had my medication in my back) along with a darkened patch on my skin that was really itchy (again the cream was in my bag and have the dermatologist report).

Everyone was laughing at me stating I was in the same clothes. The pain I endured due to my neck pain caused me lack of sleep, agonizing nights, and had to wake up early for the meetings. I had made many phone calls (including Dubai with international rates and racked up big invoice on my phone bill). Then, Emirates confirmed that they will send my bag on EK761 on 26 Aug. (I have the email). So, I waited only to find out that it was not on the flight. Called again and was told that they did not make it on time and they will put the bag on EK765. Again I waited and after many calls, I was told it was not there (I have all supporting documents, including recorded calls, emails).

At one point, an employee I called hang up on me (have the call recorded). I went to the room, crying, feeling extremely emotional, thoughts of suicide, pain in my neck, itch on my skin (I even called the lobby for pain medicine and was told that by law, they cannot dispense medication (all this is documented). Finally, on the 27th Aug., after all those false claims by Emirates Airlines, I had to borrow clothes from colleagues. This was probably the MOST humiliating factor I had endured in all my life. Not to mention that the night temperature was freezing cold and had no jacket for the 1st few nights and got extremely sick with cold & flu.

Again, making many calls and enduring huge phone bills, no honest reply was given. Finally, on the 29th, went back to the airport and flew to Dubai in the same clothes I came in with & not to mention that we had All Employee & Partners photos taken for a book print (on different days) showing others in different clothes on those photos (since they were taken on different days) while I was in the same clothes in all those photos (huge humiliation). Once back, I was mistreated by an Emirates employee in Dubai airport, and once I reached my final destination (Jeddah), I was told that the bag was lost, found in Russia (under the name Khalid **) and now this bag is lost as well.

I have experienced the worst treatment, humiliation, pain (neck, itch, flu) and have not stopped thinking about it and how I was treated since my return. It is causing my different thoughts, most of the time I am not there mentally when I am with my family (my wife asks me what I am thinking about all the time). I am really looking for legal advice as this caused me great grief, and humiliation, pain, loss, and my professionalism in front of colleagues and partners for such a yearly important event. Hope to hear from anyone who can help.

You know, sometimes as one travels you have the journey laid out from the point of packing, to leaving the destination airport fairly relaxed and actually enjoying the experience. Other times one is very frazzled with emotions running high as you have to say good bye to your loved ones as that could be the last time you see them (god forbid). Basically all I'm trying to say is, it doesn't take much to smile to a customer, have a little bit of integrity in order to deal with whatever the CUSTOMER may be going through to make them feel comfortable and more at ease! The level of professionalism at the emirates desk at Cape Town international needs work! And one wonders... Are they getting paid enough? Are they overworked? So, why are they not smiling? Hmmmmm, food for thought.

After changes has been made, tried to book a hotel reservation for the 15 hours layover on Dubai. They tried to tell me I am not eligible for hotel and I told them just change the ticket since it has not been 24 hours. They have refused to refund the full amount. I did say you can charge me $400 for both tickets I have and refund the rest of the money. They said no in spite of the ticket saying issue date was August 11, 2014. I spoke to the supervisor, he is saying the same. I say they are all poor in customer relation. They are not trying to help but they are more trying to make money, that is all.

Once cleaning was complete, I was unfortunately informed my phone was gone. The negligence with which Emirates Air dealt with my case cost me, in addition to my phone, three weeks of what could've been completely avoidable misery. I was made to wait at the airport from 6:30AM to 11:30AM while the cleaning crew 'cleaned' the flight, when the entire duration of my flight from Kuwait to Dubai only took 1hr and 20 minutes. This frustration was compounded by a completely appalling experience with Customer Care.

Whatever number we called either had no one pick up or the person who did finally pick up would inform us they were not in charge of helping with our concern and did not offer to put us in contact with the appropriate party either. From one useless number to the next, we were constantly told to send e-mails to Customer Care and the Lost and Found Office but received no responses, leading us to suppose that the Customer Care unit is merely a 'name' without people behind it.

Upon searching for alternative contact numbers online, I found many other clients complaining in online circles of the same issue of Emirates Air's non-reachability and non-responsiveness to complaints and claiming that it only seems to bother to respond when customers make their concerns public on social media -- you'd hope they valued client concerns before this. As additional measures, I begged the Emirates Counter at the airport if they could contact any of the flight attendants overseeing my area of the flight, whom I recall speaking to on board, to ask if they saw my phone, but was told they cannot assist with this.

The same occurred when I asked to be put in touch with the cleaning supervisor to ask whether checks were conducted or records kept of the cleaning crew that day. I was told I had to contact the police to speak to the cleaning crew and that none of the Emirates representatives nor the Lost and Found Office have any contact with the cleaning team. There was no sense that the airline bothered to assist in the slightest, and a strong sense of a highly decentralized and disorderly system of communication. This was the case for me and I am a frequent flyer with Emirates, and was flying on Business Class that day.

While I never like to judge an experience from one or two faulty employees, the entire group of people I was working with over the weeks reinforced my feeling that this was a structural/systematic defect and not just the problem of 'some' faulty employees. From this experience, I've truly come to see what many mean when they complain that Emirates Airlines has become so big it doesn't care about the people that fly it.

What I lost that day was beyond just a phone, but a vast amount of information that was valuable to me, time, effort, and respect for an Airline that claims to lead in service. I call upon someone with decision-making abilities to take initiative and look into this matter, not only for my own sake, but as representative of a growing constituency of frustrated clients with a major fault in Emirates Airways, which if not fixed will surely tarnish its reputation.

When we said we were waiting for flight announcement, they mentioned the airport is decent airport and they need not announce and it is our responsibility to check. The amount of suffer we had, we never faced in our life. In the middle of the world with two kids without proper help. When we requested for tickets for next flight, they said we were no show up at the gate, so we have to pay $800.00 per person, otherwise they will not issue the ticket for next flight.

My wife and kids were surprised how they can close the gate in front of us when they are with boarding passes. And also keeping them in front of the staff saying they did not show up to the gate. At least they did not announce a minimum courtesy announcement for the missing passengers name. Along with them, there was another family with her two daughters also in the same situation. The Emirates staff instead of helping them, they were blaming them and saying it was their mistake and we have to pay the penalty of $800/- per person and total $2400.00/-. The Staff is very rude, not responsible and non-friendly behavior with customers. During this process, they would send us back and forth to find information.

I would like to see check the Video footage about our presence at Gate A12 and conversation with Emirate staff at the counter waiting for EK 237 Flight on 6th August 2014. Somehow they managed the WiFi and communicated with me in the USA about their flight missing information. It was midnight 2:35 AM in USA EST time. After that, I tried to call 1-800-777-3999 call center people. Contacted multiple call center agents, but the agents said the status of ticket was showing No Show up. I requested to provide the next available flight tickets to any EAST COAST airports, but the call center agents said, there are no tickets available up to August 27th. They also said that they can book the ticket to Emirates flying destination only, from there we have to take care to my original RDU destination.

How can your guys will expect a passenger can wait at airport for 20 days? One guy said there are tickets available but it is in Business class and we have to pay penalty and business class fare difference (Approximately $5000/- per person). I requested if I could speak to the supervisor who said she will book the tickets and update me as soon as possible. She took my home and cell numbers. I did not get any call back even after 7 hours. When I contacted again to 1-800-777-3999, a different agent said that I had to pay the penalty first then only they will look for the ticket. For all the above conversation and for number of calls, you can find the call track number and conversation recordings in Emirates system.

Meantime my wife working with different rude, uncooperative, reckless staff at Dubai Airport for their ticket booking. Finally after talking and arguing with different rude and reckless staff, they put us in EK231 (Washington DC) flight dated 7th August 2014 in waiting list. Finally the tickets were confirmed at 2:00 AM and Emirates staff took them to gate B32 at 2:20 AM (Dubai Time) and they boarded the flight in the last minute. Here I would like to raise my concerns and require answer from Emirates.

1) On August 6th 2014, for flight EK237, when they were in front of the gate with boarding passes at 8:40 AM instead of allowing them inside, they closed the gate without allowing them into Flight. How can they do that?

2) Again after paying Penalty of $2400/- ($800/- per person) for Flight EK 231 on August 7th 2014, they took them to Gate B32 at 2:20 AM (in the last minute of departure), the flight departure time is 2:20 AM (Dubai time). More so they waited and announced for one more customer and delayed 5 more mins.

3) My question is how come the passenger names were not announced when they had the boarding passes for the flight EK237, and not allowed into flight even though they had the time to board the flight EK 237 (Boston) at 8:40 AM (The Actual Departure is 8:50 AM Dubai time). At the same time, how can they allow them into EK 231 flight at 2:20 AM on 7th August 2014?

4) If you see the Video footages of 6th Aug 2014 at Gate A12 between 7:00 AM and 9:00 AM, you can see all evidences. And also the 7th Aug 2014 Video evidences at Gate B32 between 2:00 AM and 2:40 AM Dubai time.

5) As per the rude, uncooperative, reckless staff information, the airport is a decent airport. How come they announce loudly for different flights (EK 231 August 7th 2014), not for EK237 on 6th August 2014?

6) I forgot add one more thing here. After all, we lost two baggage. I am going to complaint to different consumer departments on this. How to get the Video footage and announcements of recording of August 6th and 7th 2014 at Gate A12 and B32? Any idea? By submitting do I get any help from Emirate on this incident?

Last year, we wanted to book 2 flights from Birmingham, UK flying to Dunedin (South Island) in New Zealand and back to Birmingham from Auckland (North Island). We tried to book online but wasn't unable to as only the return flight was showing on screen. We rang Emirates direct and was told that their system was down but that they don't fly to Dunedin anyway so we booked 2 return flights from Auckland and then 2 single flights with Air New Zealand from Auckland to Dunedin. This was on the last flight of the day and we have 2 hours to get on the flight after landing in Auckland.

Our journey, booked directly with Emirates was Birmingham/Dubai/Sydney/Auckland. However, our flight was 1.30 hrs late leaving Birmingham, which had a knock-on effect in Dubai. Then we sat on the aircraft for 2 hours while they fixed a problem with their on-board PA system so we were very late leaving Dubai and arriving in Sydney. Then we were herded (and this is a full 380 aircraft) to a departure lounge in the back of beyond where we were left indefinitely, with no information about flight times, etc., not enough seating so many people sat on the floor, and with no access to food and drink because the vending machine only took Australian currency and we were left like that for 1.30 hrs.

When we left Sydney, we have a further 3.5 hrs flight before arriving in Auckland. By this time we knew that we were going to miss our connection so we spoke to the flight Purser on both the Dubai-Sydney flight and the Sydney to Auckland flight to make them aware of our plight and ask them to make contact with their ground staff with a view to letting Air New Zealand know that 2 of their passengers were going to be delayed and maybe they would be able to wait a while for us. However, they weren't prepared to do this for us. So consequently, we arrived in Auckland 1.30 hours late (local time), it than took a further 45 minutes for luggage and to clear customs so we missed our flight to Dunedin.

Bearing in mind we left Birmingham Thursday day night and it was now Saturday afternoon, we had been travelling 24 hours and at best expected Emirates to offer us accommodation, because we had missed the last flight of the day so had nowhere to stay, but how wrong were we. The customer services lady was aggressive and obstructive to say the least, no apology or sympathy. We were told to claim on our insurance for out-of-pocket expenses. So with no hope of any help from Emirates, we had to book overnight accommodation and further flights which cost us £600.00, a lot of money considering we'd already spent £2,500 on two Emirates flights.

On our return from NZ, we wrote to Emirates Customer Services explaining what had happened and enclosing our receipts. They of course say, "Well, you didn't book your ongoing flight with us", but how could we when they don't fly there and no flights were available to book? And, since a member of their own staff confirmed this to us, we had no option but to book the flights ourselves. So the long and short of it is that Emirates will not refund our £600.00 or even offer us some Skywards points.

We wrote to the CEO in Dubai, who didn't even afford us the courtesy of a reply and a recent letter from Customer Services says we needed to fly from a EU airport to claim compensation. When we wrote back saying we did fly from an EU airport, which is where Birmingham is in the EU, we just received an email saying, "Your file has been investigated and if you have further questions contact the CAA." What sort of customer service is this? If we had been able to book an ongoing flight with Emirates to Dunedin, they would have had to pay for accommodation, food, telephone calls and flights, so some sort of offering could have been made as a gesture of goodwill if nothing else. So, the outcome is, yet 2 more Emirates customers who will never fly with them again and who certainly wouldn't recommend them. Very short sighted on their part as there is plenty of competition around.

I would expect you are fully aware of the incident, since a flight attendant was present at the time of the assault, but I will refresh you on this. My Wife Yu Yun ** was seated on the aisle seat when she noticed the man on the same row as her, get this small grey item, and was concealing it with his bag while clicking it. When she asked him what it was, he said it is nothing, just for cutting nails, then she persisted and asked again. He then said it was a phone, she said it is not a phone. At this time, he got up and put the device into his bag and put the bag in the overhead luggage locker, he then moved seats.

My wife then went to tell the flight attendants what she had seen. A flight attendant came and looked at the man, but did not say or do anything further at this time. My wife then talked with an other middle aged passenger, and explained to him what she saw, he then went to report the man again. This time, the flight attendant came and asked my wife exactly what she saw. As she was telling the flight attendant, this man jumped up and punched my wife in the head, in front of the attendant. A passenger then got up and restrained the man, then other passengers and other flight attendants appeared, and help take the man somewhere else.

My primary thoughts were as to what this device was, but now I feel that airport security must be very poor if he was even allowed to get on the aircraft with any device that he felt the need to conceal. My questions are who was this man? What was the device? Why did he punch my wife? Why has she not since been given at least an apology and explanation as to why she was not protected from assault on this flight? How did this man even manage to get on this flight with this device? As a fairly regular flyer with emirates, I find this very disturbing. I would appreciate an explanation very soon.

I have questions to the world - Would you allow your 3 years old daughter to sit by herself on a 15-hr flight? Did you know that it is Emirates policy to issue a 3-year old child a ticket for her to sit by herself? What would you do if you were in my place on that flight? Let me tell you what I did - I carried her on my lap for all the 15 hrs. I submitted a grievance together with a request for reimbursement, because I thought paying for her ticket for carrying her on my lap was unfair. Their response was even more annoying! They told me I was helped by the crew and I had the chance to get a seat for my daughter!!! Here is the response:

"I am sorry to learn of your disappointment with the seat allocation for yourself, Mr. Tekle ** and Ms. Tsegaalula **, on flight EK231 from Dubai to Washington, on 24 February. Having reviewed your reservation history, I note that while you did not have a preassigned seat booked for this flight, your family members did have preassigned seats requested for this flight. However, their request was not confirmed. Since you had individual booking, our systems identified you as individual passenger and therefore the system did not recognize that all of you were travelling together.

Please allow me to clarify Emirates seating policy. Whilst we do allow seat preassignment requests in the Economy class cabin for Blue, Silver and Gold Skywards members, and families travelling with infants, we do not guarantee seat numbers."

To begin with, Mr Tekle ** is somebody whom I do not know! I had a booking as a family with my 3-year old daughter! How else can she get the ticket for heaven's sake!? It was indeed saddening to get such a completely disrespectful handling from an airliner which claims to be the best. I have a feeling, I will never fly Emirates. That may not mean anything to Emirates but I hope my human fellows will see my pain and help by just saying DON'T FLY EMIRATES. That is right, DON'T FLY EMIRATES! I know I won't! A besieged traveler.

When calling the help center to reinstate the flight, once I had the itinerary back, the lady told me I won't be allowed to board the Emirates flight without a UK visa. Forced to accept that this was another bad service from Emirates’ staff at the time of leaving from Dubai for the first time, she told me it will cost me money to reinstate, change the route and fare basis for the flight change. I asked how much. Before I got cut off she said AED400 to transfer the ticket + AED800 as difference of fare, total AED1200. Why I had to pay so much money was very upsetting because I could have avoided this when I was still in Dubai and probably paid less at that time. The call got cut off and so I asked my Dubai friend again to assist in making the payment with my card so I can have a return flight home.

When calling the ticketing desk she was quoted total AED2110 for the same request. I got upset and was not sure what to do at the time. Why was I getting 2 quotes for the same flight details. With all this stress and ruining my last vacation day, I told her to pay the AED2110. Calling for the second time to make the payment, another ticketing agent quoted her AED1580! Confused again, I asked this is a third different quote and the answer she got from the staff is they look at different fares and quote the most expensive at the time. Appalled at this and not wanting to pay much more for this, I made the payment. With all of this I had to purchase another flight ticket to make the connection flight from Porto to Lisbon in order to board the flight to Dubai.

This has been the worst Emirates Airlines experience. Unprofessional, no clear information given to a customer and ignorant staff. Financially I lost a two way connecting flight to and from London, which I will never get the money back. I had to pay extra for transport from Porto and back. Finally got charged the ‘most expensive’ quote to make change to my original Emirates return ticket. Emotionally stressful for me and my family, having to fly on different flights because of the incompetence of the airline staff. This could have all been avoided during the first check in. If your staff still needs training for checking in customers they should not be left at the counter alone. Someone has to explain to me how this will be compensated as I am having my doubts about this airline and its trustworthiness and services. I had much respect for Emirates but not anymore. I’m forever disappointed. And will now start re-thinking flying with you again.

When we arrived in New Delhi our bag was found to be delayed and I am to this day still fighting with Emirates to get my delayed bag returned. Every contact and response I receive from them feels like they are trying to confuse and stall the process, rather than resolve the claim. Over a long period of time I have been in touch with multiple emirates people and have wasted countless otherwise productive hours - if not complete days - trying to get somewhere.

On top of all this, on my return flight from New Delhi to Boston my checked-in bag was found damaged and I have yet to receive the settlement for that. I never receive any proactive response from Emirates and have to email and call multiple times before getting any response. When someone does reply, it is usually to request a new form unmentioned previously or to request additional unspecific information (they never say exactly what piece of information or documentation is missing).

Here is a quick summary of the issues me and my wife have been facing since March 14th, 2014: 1) Poor customer service response, as the complaint ticket has been moved around for a while now without any resolution being provided. 2) No one at Emirates has shown any sincerity or inclination to resolve the issue. 3) Almost three months have passed without resolution. 4) The attitude of the claim officer during telephone contacts has been downright disrespectful and offensive, to the extent that we now refused to discuss the claim over the phone anymore. We have had to request that our communication be conducted by emails to protect us from his abuse and harassment

I am writing to you to request your help in bringing Emirates to show a minimum of respect for its customers, as well as their time and belongings trusted to the care of Emirates.

There should be a law against this. We paid them our money honestly and they sold them on again like they do as part of a normal procedure. The guy on desk said it happens everyday. He actually said that Emirates don't care. I couldn't believe what I was hearing!! There was no manager sorting out the big problem, all these people, families, we were all so upset. What an end to a lovely expensive holiday. They had 8 seats left, 4 in 1st and 4 in business as I called my travel agent. They also keep the 2 window seats next to the exit on each side of the plane free. So some families took next day, some got on because they upgraded the passengers on the plane, the frequent flyer, who knows? And us who had be given the rubbish exit seats at each end of the plane so we never sat together on our return journey. Very upset, cried most of the way home.

You would have thought we would have been priority on this occasion as we had been there since 1pm and then we're lucky to get on. It was final call when we got to the gate at 3.45pm. Missed lunch, duty free shopping. We were very upset and angry, we let the stewards know once we got on the plane. They seemed concerned and said they would come and see us both once everyone was seated, and look at their seating.. Again, a massive let down, no one came to me or my husband. They either forgot or just didn't bother???

We gave them a second chance thinking that by physically booking seats before travelling, we knew our seat numbers. We had confirmation of our seat numbers which we showed. The staff said it makes no difference they still overbook, hoping people will move to another flight. It's criminal when you book a flight, you want to be on that flight. Then you have to go through the same system the next day. Shocking, absolutely unacceptable and if someone had been there, customer service to take control of the very bad situation. Nobody had any authority except the one lady who should not be working face to face with public. She was an embarrassment to the airline, as was the young guy who was laughing, saying it's the same every day. He couldn't care less what happened to anyone. We will never fly EMIRATES ever again. It's back to B.A.

After checking-in, I was standing in the queue for dropping my luggage. The front two wheels of my luggage trolley crossed the yellow line and your supervisor, Mr Anthony, rudely instructed me to pull back my trolley. Due to his rudeness, I responded back by asking him what difference does it make if the front two wheels crosses the line by a few inches. His response was to hold me back from checking-in.

I stood there like a little school boy punished for some obscure mistake. Finally, I decided to check-in despite Mr. Anthony but he told the check-in staff not to accept me. It was around 01:00 am and I was tired, just wanted to check-in and leave. So, finally I told Mr Anthony that my crossing the yellow line was a stupid mistake and he should accept it as such instead of punishing me.

Mr Anthony, instead of accepting my reasoning, turned around and accused me of calling him Stupid. He shouted it loud and berated me in front of all the passengers. Told me that he will report it to the police and stop me from flying. He immediately called his supervisor, Mr Yousef **. Mr. Yousef came rushing from another part of the airport, spoke to Mr Anthony and came charging at me. Instead of listening to my version, he immediately accused me of calling his supervisor stupid.

Told me he was going to de-board me from the flight and he will make sure that I will never fly with Emirates again. In addition, he will report me to the police since the word stupid is a very offensive word in the UAE. He even claimed that he heard me calling the supervisor stupid and he could get five witnesses to support him. Apart from not being able to fly, I was looking at a prison sentence as well. Finally, I had to apologize to Mr Anthony three times for using the word stupid before I was allowed to drop my luggage.

For me, this experience with Emirate Airlines was a nightmare how a simple statement was twisted by your ground staff, either from lack of English skill or extremely poor training, compounded by arrogance possibly as Arabs in an Arab country. Your staff thought they had the license to treat passengers badly with very little risk of any kind of retribution. It was in fact, a sad day for Emirate Airlines especially when a customer ceases to be a valued passenger but just a commodity a luggage to be pushed around.

When we arrived to JFK we were directed to " Customer Service" at the Emirates desk (30 minute wait in line) where we were informed that because we missed our connection ALL our flight plans including the return trip flights were cancelled! The woman "helping" us and I use that description loosely, truly did not care that we were stranded at JFK, our flights cancelled without our permission! Seriously how did she not know or care that we were delayed because of a blizzard! Eventually she gave us both papers with some flight info and hand wrote "Flight 202 stand by" on it and had us go wait in another line. Off we go bags in hand, to wait in yet another line for 60 minutes to another rep., who looked at our papers, said he could not let us fly stand by to Dubai because we had no connecting flight to Sydney, and all flights there were booked until 21 Jan!

We just stood there amazed, angry and told him that the woman at the Customer Service Desk had told us to come and check in, he called her, she said she made a mistake... He called his manager and they would not allow us to try stand by because we had no scheduled flights at all with their airline. So there we were, bags packed for a month long trip to Tasmania, having to deal with our emotions and also find our way back to Buffalo. Our flights for this trip were over $3000.00 with a big chunk of that going to Emirates. We were robbed, seriously how dishonest can an airline be and still be in business! Luckily we had Travel Guard, we called their rep, spoke to James (he was great!). Long story short he got us booked on a return flight to Buffalo ($800) that got in after midnight. We drove home To the Finger Lakes the 9th, and have been trying to deal with the letdown of not being able to take our trip of a lifetime.

Emirates is a HORRIBLE airline, as far as. I am concerned they are dishonest, and no better than a common thief! I will be sure to pass along all the other negative stories to our travel agent and I am sure they will no longer use Emirates for their clients. I can't rate the Customer Service, Value or comfort because there isn't a star to click on that has a negative before it but I couldn't submit my review without clicking one star...

Traveling such a distance requires months of planning for me. I have traveled to both Sydney and Singapore using Qantas and was very happy with their service and accommodation of my requirements. However, traveling from Sydney back home, I could not get a ticket for Qantas so I hesitantly settled for Emirates thinking they'd be alright since they are a well-known brand. This was probably the worse mistake I have ever made. It was hell from the check-in to the landing. The customer service was terrible at the check-in desk. The Emirates crew at the Sydney airport were unfriendly and they were more interested in talking amongst themselves than what I was saying to them.

At the check-in, I explained to them repeatedly that I'd like to be able to drive my wheelchair right up to the entrance of the plane so that I'd be spared of having to put up with an uncomfortable "transit chair". This is not an unusual request and I have driven my chair right up to the entrance of a plane many times prior. Once I am at the entrance, my assistant usually transfers me from my chair to the seat inside the plane. I also told the Emirates staff how important it was for my chair to be brought up again to the entrance of the plane once we landed at our destination. The check-in staff made a lot of radio calls and phone calls and eventually they assured me that they were happy with my request.

At this point, I usually get assigned an escort from the airline who would ensure that I get on the plane safely and that my chair gets taken away carefully once I board the plane. This is important because my chair is battery operated and easily damaged. Not only did I not get anyone who showed any interest, I got shooed away. I'd understand if the staff were very busy but no, they were just standing around having a good old chat about their weekend.

Having reached the gate with my family (very early), I was poorly treated and the bad service continued. The lady at the gate was surprised to see me and asked why I wasn't in a transit chair. She also refused to process my boarding early despite the obvious complication of boarding the plane in an electric wheelchair. She ignored my explanation regarding my wheelchair and then brought out a transit chair for me to transfer into. When I refused, she made more radio/phone calls. Finally, after much waiting around, she allowed my family and I to continue toward the entrance of the plane. The flight was delayed about 15 minutes due to the gate staff mucking around.

On board, the service went from bad to being down right atrocious. Usually, when a passenger with a disability is on board, a Cabin Service Manager (CSM) comes to say hello and make sure all is OK. I was totally ignored by the Emirates CSM. Now, this CSM (I assume) was an Asian lady dressed in black suit and she saw me in my chair before boarding the plane. This will become an important point later on in my review.

The food was terrible, to say the very least. The flight attendants did not seem interested in the passengers at all.

When we landed at our destination, I had to wait for other passengers to get off the plane first. This is normal procedure. Once the cabins were cleared, the Asian lady in black suit told me that a chair was on its way for me. I asked if it were MY chair and she said she wasn't sure. After my family waited for a further 15 minutes, she showed us to a transit chair. My heart sank. I asked where my chair was and I asked that it be brought to the entrance of the plane instead. The flight attendants and the Asian lady did their best to intimidate us to use the transit chair. The Asian lady said and I quote, "If I could get your chair for you, I would personally go and get it but because of security reasons, it is impossible." I told her nothing is impossible and that I had made it clear when I checked in what I required.

Also, I pointed out to her that she clearly saw me board the plane with my chair at the entrance of the plane and that I was requesting the same procedure to happen in order for me to get off the plane. I also explained that my body was in pain and that going on a transit chair would be extremely uncomfortable for me. Then I refused to get off the plane. The other flight attendants started leaving the plane and gave us evil stares as one by one they left. One male flight attendant even said to my assistant indignantly that in his 20 years experience, he had never seen this kind of request. I could not believe it.

Finally, the captain came out to find out what the commotion was all about. I explained my situation. He got the black suit Asian lady to call someone who was in charge of the ground crew to come speak to me. The ground crew supervisor came on board and also tried to pressure me into using the transit chair. When I refused again, she said she'd call the boys and see if they could bring my chair, which was waiting in the baggage area, up to the entrance of the plane. Within a few minutes, my assistant was called to assist the boys to get the chair to the plane. Suddenly the impossible became possible. The black suit Asian lady must have felt guilty at this point because she started offering free bottled drinks to my family and I. Free bottled drinks in no way make up for having to wait over an hour for me to get off the plane.

I was appalled by this whole experience. What could have been a very simple problem to resolve turned out to be a nightmare. I was sore and tired by the time I got off the plane. The captain was very apologetic, which I thought was nice. The Asian black suit lady started to blame the ground crew and poor communication from her staff. But really, she was the one to blame for being the most unhelpful out of them all! I will NEVER travel with Emirates again and would not recommend them to anyone.

When the FA came for the beverage service, she politely asked what I would like to drink. I then replied that I wanted to have red wine. She then replied: "Sorry sir, no red wine." I then asked why and she said: "It is not my fault, would you like some white wine?" I said I did not want to have white wine and asked her if she could get some red. She said, "No!" Then I asked her that if she couldn't have red wine here, could she get one glass from the business class? She then replied, "Pardon me?"

I repeat again and told her that if she did not have any red wine in her trolley, could she help arrange a glass from upstairs (business class). She then replied with a serious and not friendly attitude at all. "Could you repeat what you just said?" I then asked her, "If you cannot or are unwilling to assist my request, go and please call your flight purser." Again, she replied, "Pardon me?" I replied that I wanted to see her flight purser.

At this stage, the conversation was a monologue as she was never trying to help whatsoever and giving me such an intolerable attitude. Finally, one FA came to the other side of the trolley (she was alone to serve) and ask me what was the issue. I then said that I just wanted to have a glass of wine. This FA replied to me, "Certainly Sir." She then went back to the galley and gave me one bottle of red wine within a minute. The first FA (for some reason I still do not know simply declined my request) was then talking to the FA who helped me in her own dialect (I presume east European, maybe Russian) with a strong tone and unfriendly manner. It was extremely unprofessional for a so-called world class airline. I take it as a form of discrimination.

Conclusion: there was still wine available in the galley of the economy class but the first FA to serve me did not have it in her trolley and simply did not bother to go back and get it for me. She was giving me an attitude which is not tolerable at all. She refused to do her work and did not ask for the flight purser (or a supervisor) for help as requested. She spoke her own dialect to her colleague in front of me and other passengers to make sure I would not understand and probably complaining about me. Not professional and what a very childish attitude.

About 20 mins after the incident, a lady dressed in black (flight purser?) came to the galley and was talking to these two FA (was it about the incident?). The flight purser never came (even though I did ask to talk to her twice) and nobody came to approach me during the whole flight. Strangely, during the breakfast service before the landing at DXB, it was not the same FA who was serving us and she was not assigned in the same area as we could not see her anymore. The attitude of this FA (unfortunately, I do not have her name) is not reflecting what Emirates is aiming at and does not deserve to work for such a reputable airline.

I simply request a letter of apology from the flight attendant and the flight purser in charge of this flight. I understand the difficulty and the pressure to deal with passengers with high expectations but in my case, my complaint is not about the lack of service but simply the attitude of the flight attendant.

Second Flight: Saturday 28th Dec 2013, EK074 CDG-DXB. The flight was pretty full and service was simply awesome. The flight attendants were very helpful and I would like to thank and praise one FA named Alexandra(?) (Speaking French). During the meal service, there was only one choice available for the hot meal (chicken and no more lamb). When I asked some lamb, she said sorry as she had only chicken available. Then I took the chicken. She came back few minutes later (I was already eating the meal) and asked me if I still wanted to have some lamb as she could get it from another trolley. I declined the offer but I strongly appreciate her kindness and effort despite the fact I was not asking for it or even complaining about it.

Before the landing, I asked for some candies to prevent ear pain and the FA said they did not have any. Alexandra came a few minutes later and said she had some chewing gum. She took it from her own purse and gave one to me. I asked her if it was her own which she confirmed. I was simply amazed. The only point I would like to raise is about the security of the passengers and awareness of some of the FA. During our landing, the passenger seating in front of me did not fasten her seat belt. I only noticed during the touchdown and took a picture

I am flying on EK once or twice a year only and usually fly Economy. I am a frequent flyer (flying over 40 times in 2013 within Asia mainly in China). I never wrote a complaint letter to any airlines before but I had such a sour experience this time that I wanted to share it and hope that, ultimately, my comments will help to improve and enhance the service on Emirates.

So my terrible ordeal started when my flight from Miami to New York changed gates at the last minute and didn't inform the passengers. So I missed my flight. This flight was through JetBlue. I was then to take two flights with Emirates to my final destination. I missed those too because they were so close in proximity to my flight with JetBlue that there was no way to catch another flight to New York and still get on board. JetBlue took full responsibility for their mistake and had me scheduled for a flight the next day. They also paid to have my international flights rescheduled for the next day. This would have cost me another $2K (my entire round trip was $1900). JetBlue gave me absolutely no problems and took care of everything within 3 hours of my missed flight. I have to say, I was very impressed by their professionalism.

So the same day I missed the flight I got home and checked my new itinerary that JetBlue sent me to make sure everything was in order. Everything on my new departure schedule was perfect. However, I noticed that one of my flights with Emirates on my return flight was cancelled. I called them immediately and they informed me that the flight was fine. It was just showing up this was because my departure flight was rescheduled. I was told it should update and be back to normal later that day.

So that night I checked the flight and it was still showing as cancelled. So I called Emirates again. This time the woman told me the same thing except she said it takes up to 48 hours to update. I asked her again if the flight would show me as a passenger with a ticket and she assured me again that my ticket was not cancelled and that it was on track. So the next afternoon I got on my flight and got to New York. I checked the itinerary on my laptop and it still showed part of my return flight as cancelled. At this point it had been 37 hours so I was a little worried.

I called Emirates again and was told the same thing as the previous time. Just to be safe I asked them if they were sure my return flight would be fine. I even explained how if they weren't sure just to let me know because I didn't want to take a chance in being stuck in another country. I even told them I'm in New York and I can go back to Florida if they weren't sure. Keep in mind that they had no reason to lie and give me false assurances because there was no refund policy so they could have been completely honest. I was told not to worry, that everything was fine and to board my flight.

So I boarded my flight and got to Dubai (headquarters for Emirates). I checked my itinerary and it was exactly the same. At this point it had been over 53 hours. I went to the main office for Emirates at the airport. They informed me that everything was fine and that sometimes it takes longer than 48 hours for them to update a rescheduled itinerary. At this point it would have cost me as much to go back to Florida as it would to book a new return flight so I boarded my flight to Dhaka.

When I got to Dhaka I checked my itinerary and to my horror my entire return flight for Emirates showed up as cancelled. I was infuriated! I called Emirates and explained everything that all of their agents told me thus far. I was flat out told that they made a mistake. I was told that it was their airlines policy to cancel an entire itinerary when a passenger missed any part of the flight.

So apparently because I missed my JetBlue flight my return flight was cancelled as well. And the best part is they keep all your money for the ENTIRE itinerary including the return flight they cancelled!! I asked them how that even makes sense because my return flight was 3 weeks from my departure. What if I booked a different departure (like what just happened) flight to my destination? They told me again that was their policy. I asked them what my options were. They told me that I had to wait up until 3 days before my return flight. If at that date no one else had purchased a ticket to fill up that flight that I would be given the seat. And if there were no more seats left I would have to pay last minute for an entirely new return flight!

So just to sum this up for you guys: Emirates policy is that if you miss ANY flight in your entire itinerary your entire flight is cancelled. Including a return flight that may be weeks after your departure that you can easily catch. They do not refund your money nor do they give you a seat on another flight without charging you for another flight.

Lucky for me they were dealing with someone who knew a thing or two about how to get companies to do the right thing. Based on their policy I was told that they cancel an entire itinerary when a customer misses a flight. They also told me that they determine if you were on the flight or not based on when you get off that flight. And this is how I managed to string a noose around their neck. I figured out that my entire itinerary was cancelled BEFORE my JetBlue flight ever landed in New York! So they broke their own policy and cancelled my flight without cause. I also had my phone records that showed me calling them before my flight landed asking about why the flight was cancelled.

With this key piece of evidence and everything I said above written in a 4 page summary with evidence of every account of my story I went to their office. When I explained my situation they tried their BS of telling to just wait and hope that a seat is free for my flight. Then I gave them the summary and showed them everything I found. I calmly told them that based on what I found there's no way they won't be found responsible for negligence. So they can either fix it now or I will be contacting my lawyer when I get back to the States and get 20 times what my ticket is worth in court. I also told them I will be going to the media and get this story out there.

I'm sure you can figure out what happened next. Within 20 minutes they magically were able to bend their policy and give me a seat on my flight. I will NEVER fly Emirates again. This is by far the most despicable act I have ever experienced from any company. It's borderline evil. Out of 3 week of my vacation and entire week was spent dealing with this problem that shouldn't have been a problem to begin with. Please do yourself a favor and fly with someone else. Emirates has good in flight service but when it comes to crucial aspects like caring if your customers get to and from their destination, they could care less. All they care about is the bottom line. So please fly with someone else even if you have to pay extra.

Now my miles are going to expire and I am going to lose them without using them. This is a wrong practice on their side and they are conning customers by telling them that we can use our miles. I am very upset and have had other friends also complain about this. I am never going to use Emirates again and neither is my family going to use them. They are using and abusing their customers. I also see that other complaints are true about food getting run out and drinks coming after the food is served. I hope you can help me in resolving this issue. On top of that they are not the cheapest!!

Cynics might speculate that it is because passengers are more likely to ask for tea/coffee rather than wine etc after the meal, so the airline's drinks expenses are reduced. Besides this, the outward flights SIN - DBX and DBX - FRA were OK. The food was the usual bland airline fare - neither particularly good nor particularly bad. Seat comfort was OK and perhaps a bit roomier than average. The FAs didn't do anything to annoy me, which is all I ask and hope for. Things got "interesting" on the return flights though.

Bizarre meal service on the FRA - DBX flight: I was seated in the rear section and the meals seemed to be running out by the time the FAs reached my row. According to the menu, the meal options were lamb and chicken. Both I and the person next to me requested lamb, and were told it had run out. The person next to me said she would take the chicken, and was told to wait while an FA went off to try to find it somewhere else. But in my case, before I could also say OK for the chicken, another FA who had been hovering in the background (and who later turned out to be the FA in charge of my section of the plane) intervened. He said, "Oh, you want lamb - OK just give me 10 minutes and I will find it for you.

Then, 3 minutes later, another FA came by, handed me a plate with something on it, said "here's your meal" and quickly left again before I could ask what was going on. It was some pieces of beef and vegetables, clearly from business class, but also clearly not the complete business class meal (e.g. no potatoes/rice or sauce for the meat). They had transferred it to a small plate of the kind used to serve cake in business class, then carried it uncovered through the plane before handing it to me and running away.

Who knows what was really going on, but the simplest explanation is that they had run out of both the economy class meal options and had decided to solve this problem creatively by introducing a new menu item - "beef" - from the leftovers in business class. Well, I tried complaining to the FA afterwards, and also to the Purser, but they brushed it off. The FA insinuated that I should be glad to have received food from business class. I asked the Purser, "Do you understand that the problem here is dishonesty?" She said no, there was no dishonesty, just a "misunderstanding", and that the crew had "good intentions", and that she would "talk to the crew to avoid further misunderstandings". It was clearly a waste of time to pursue it further with her, so I didn't.

Bad service on the DBX - SIN flight: It was a late night flight (3am takeoff). The meal, according to the menu, was supposed to be a Panini bread roll, muffin, and tea/coffee. The bread rolls were handed out by the FAs, but the other items were not forthcoming. Later when the FAs came though to collect the garbage I requested a muffin (I was hungry). The FA reached to a bag at the bottom of the trolley and gave me one. So they did have the muffins, even though it was apparently too much trouble to distribute them to the passengers.

Then I asked about coffee - were they going to serve it? After all, it was listed as a menu item. The FA replied "Maybe later". I couldn't believe my ears when she said that. In all my many years of flying I have never heard an FA make such a reply. Wasn't she worried I might complain if she said that? I guess that would depend on whether she thought the Emirates management would care or not, and whether it could have any consequences for her. I waited an hour to see if they would serve coffee; then, when it became clear the answer was no, I pressed the call button to request a cup. Was ignored. I could hear the FAs for my section chatting nearby in the galley and there was no sound of other activity so it doesn't seem like they were busy. After 40 minutes another FA from a different section walked by and saw my call button on, so I passed my request to her.

The coffee, when it arrived later, was undrinkable. It was made from instant coffee with foul-tasting water. Other reviews mention the same thing on other Emirates flights. They served brewed coffee later with the breakfast meal service, and it was fine, but apparently it is not their policy to have brewed coffee available in the nighttime for passengers who want it, even when it is supposed to be part of a nighttime meal service; instead they make a cup of undrinkable stuff. In this regard, Emirates is different from every other regular (non-budget) airline I have ever flown with. I pressed the call button again to ask someone to take away the undrinkable coffee. Had to wait over half an hour for an FA to respond. Seems they were too busy chatting in the galley again. I will never fly with this airline again.

How anybody could imagine the scaring situation & pain & inconvenience. I would like to understand the following: Why a lady with a kid and luggage has to travel to Emirates office far from Kolkata airport to get a bogus deal of 7 days delay? Why the child who was supposed to attend school here at Manchester was stuck at Kolkata? I think it was a very much nightmarish situation at broad daylight at Kolkata airport with full responsibility and courtesy of Emirates Airlines.

The blaming went back and forth until we were considered a no show and all our flights got cancelled including our return. Alaska told us it would be better to fly to Seattle to speak to Emirates in person. We spoke to the manager upon arrival who was extremely condescending and unhelpful. He said there was nothing he could do and went on to tell us other horror stories of how Emirates doesn't help customers. We offered to pay a penalty to have our flights reinstated but he refused. Other airlines would just put you on the next flight out with availability sometimes charging a penalty or not. I know for a fact Qatar would, plus they were cheaper by 200 per person and just as good. The only reason we went with Emirates was we wanted to stop in Dubai.

At 9:30pm, we gave up for the day as our 11-month old baby was exhausted from being at the airport all day. It was extremely frustrating because no one wanted to help us. Emirates told us we’d lost our entire trip and there was nothing they could do. We got a hotel and the next day arrived at the airport again to plead for help. The Emirates agent was a little bit more helpful but not overly. After much back and forth, they charged us a 600USD penalty and put us on the next flight but informed us we still didn't have return tickets and that there was no availability.

We decided to take the chance as the travel agency said they would try to get our flights reinstated. We checked every day, which was very stressful, and put a damper on our holiday. We were informed that we would have to pay a $900 penalty on top of the $600 we’d already paid plus we would lose the Lahore to Dubai portion of the trip which would cost us another $1,000 with another airline. Emirates made our life hell for something they could easily have just fixed in Seattle. In Lahore, we went to the local Emirates office and they were able to fix our flight 2 days before our original return stating that it is not their policy to help customers but since it was our first time, they wanted to make sure we had a pleasant experience. Are you serious?!

Emirates absolutely ruined our trip, which we saved up for and were really looking forward to, and then they have the guts to say they want us to have a pleasant experience. I will never fly Emirates again, and I will ensure every flying website and person I know hears about our experience and spreads the word. I think people should be warned that the flight may be nice, but if anything goes wrong, Emirates will ensure to make your experience even worse.

Once I was on to the plane, the service was not any better considering they had left me in Dubai for a night. The food was not of good quality, as well as that they did not have enough food to serve; they had left me out on one course. Every time I am on the plane, there is always a delay. Travelling with this airline causes financial and mental stress. I have been a regular passenger of this airline and would usually recommend this to my friends; however, as the years have gone, the service has decreased to an extent of which I am no longer willing to travel by this airway.

We spent all night in the airport on metal seats, loss our first night accommodation in Sydney which cost 107. Our returning flight home on 18th April EK037 to Birmingham was greeted with no seats, overbooked. After explaining what we felt, we received bad service on the outward journey after waiting 40minutes. We were told we had seats. We have used your airline several times and have had very good service in the past. As Skywards members, we now feel very let down and have lost faith in your service for future travel. We wait for your reply.

It is not a secret that Russia has a history of corruption and human rights violations where most of the corruption cases can be simplistically described by a very simple and still rather effective scheme where legal or regulatory requirements are overstressed to the very limit and then certain easement is offered in exchange of financial stimulation of one sort or another. To my great astonishment, exactly the same scheme was pulled on me by the Emirates ground staff in Pulkovo airport in an attempt to sell empty business class seats on flight EK 176 on 10 Apr.13.

Being a rather frequent traveler, I have a certain time proven way of travel arrangements which includes packing and separating my belongings between hand and check-in luggage. I also have a set of bags which served me well in dozens of flights all over the world. During my business trip to Russia, I kept to the same travel paradigm and (naively) didn't expect any trouble coming my way primarily due to the choice of the airlines I was traveling with. Boy, I was wrong!

My troubles started on my way back while checking in on the above flight by Emirates. After being offered an upgrade to business class for $330 and my polite turning down, one of the Emirates ground representatives (Daria **, Employee No. **) rather categorically pointed out to me that my hand luggage (a leather trolley suit case of standard hand luggage size) cannot be taken on board as hand luggage and must be checked in. My argument that exactly the same bag was admitted as hand luggage by Emirates a week before while flying from Doha to Dubai didn't make any difference and I was forced to check the bag in as if it was not passing through due to its size.

At the same time, I was hinted that business class doesn't have the same strict policy and my bag would pass if I bought an upgrade for the extra $330. At this point, I realized that Russia's corruption disease is there and even Emirates has no immunity to it. In that bag, I had all my documents and electronics and losing any of it would simply be disastrous so after some 15 minutes of referring to common sense and being publicly humiliated by the monotonous robot-like explanation of the exaggerated rules and regulation, which conveniently apply to the flights with empty business class seats, I had the choice between the risk of losing my documents and business information as well as getting my expensive bag damaged and paying extra for an upgrade. No wonder I chose the second. Very clever, well done Emirates!

The business class was usually good and the champagne was of quality, but for some reason I didn't enjoy it as champagne is the drink of winners and not con scheme victims who have been played for a fool.

Additional notes: the hand luggage compartment in business class on that flight was nearly 50% smaller than the one in economy class and, surprise, my bag fitted in perfectly. Moreover, on a connection flight from Dubai to Doha, I noticed at least three suitcases which were much bigger than mine and yet happily placed by the Emirates cabin crew in the above head compartments.

By and large, I am very extremely disappointed with the services rendered by a well known international airline. I really love to fly with Emirates, but this experience made me change my mind especially when it happened to miss my appointment with my business counterpart in Abu Dubai. I am writing this complaint hoping that there will be someone who cares for the name and reputation of the Emirates Airlines, who should listen and act. Thank you.

As it was the first time I was returning from Dubai Airport, I arrived 2 hours and 45 minutes early. I asked at the passenger information desk and was referred to a check in gate and I queued there for 15 minutes and was told to go to check in B58 where it would be explained what the situation was. At B58, there was a large queue and no useful information on the monitors any information was being passed along the line by word of mouth. I had to wait in the queue for 50 minutes to get to the front and was told the situation that the flight was overbooked. The assistant was slow and extremely uncommunicative. I was asked if I would take another flight the following day and would be put up in a hotel and given a return ticket. I agreed that this would be acceptable and was ignored, as other passengers were complaining. I was told to wait for 5 minutes at the side of the queue.

After 20 minutes of waiting, I was becoming very stressed and started having a minor panic attack, for which I am taking ** and had to take my inhaler for the first time in months. I was told to go to the boarding area and went through customs, etc with both of my bags. I very nearly missed my flight and was extremely stressed. When I reached the departure lounge, all was smoothed over and I was very well treated and looked after by Emirates staff who I would like to commend. All else on the flight went extremely well. I would like to bring this to your attention and hope as I intend to use this service regularly. This is not indicative of Emirates general level of customer service from their auxiliary staff. I await your earliest reply. I enclose pictures of my two large bags in the final departure room. This must be a safety/security problem.

This is unacceptable behavior and is not representative of the service I have to come to expect from Emirates. I have been a customer for 15 years. I request you to investigate and take action against this team member.

I spoke too soon. My happiness ended before I even left the flight. The customer service officers were not friendly and did not treat me well. They looked at me as like I was an Indonesian maid. They walked past me as if I did not exist or invisible. I had to ask for Orange Juice a couple of times when they actually were giving it to the other passengers. They didn't even know I am at 14A.

I was disembarking; my bag on the overhead locker was very heavy. The male customer service officer saw how heavy my bag was because I was trying to bring it down from the overhead locker. Going down the staircase/steps from the top deck down, I fell 4 steps down head down. Even then I had to get up myself. They only asked if I was okay and gave me my bag. Most passengers from the economy class were waiting to disembark and my embarrassment was beyond words. One Indian staff (not from Emirates) took my heavy bag and led me to the awaiting bus. Both my legs were bruised, my shoulders still hurting and my ankles are very swollen. I did not go to the doctors because I do not trust Saudi doctors.

Why was I treated differently? Is it because I was upgraded and did not actually pay for Business Class ticket? Or is it because I am not a Saudi, a Middle Eastern or a white woman? I am so disappointed with the Emirates A380 services and I feel prejudiced.

After that, a captain announced on the plane that if any passenger couldn't catch the next flight, there would be officers who will be of service about it. However, after I arrived, there aren't any officers who can help me and answer my problem. I have to wander around the airport and try to find any officer who can possibly help me. I found one officer, who said that I have to ask a counter of Emirate transfer check. I walked there immediately, which I found around 7-8 officers with a few passengers. I waited there for almost two hours to get to the officer. Then the officer at the counter, who checked the next flight for me, said that every flight was fully seated. I said, "You have to find any way for me to fly to Bangkok on time or be responsible for this problem." I suggested her to get me a business class instead, because I need to get to another domestic flight after I arrive in Bangkok, which I will miss that flight as well.

I told her that I already made a booking of a hotel and purchased another domestic flight. The officers just got off her seat and went to discuss with another officers. Suddenly, they were laughing. After that, she said that the flight to Bangkok was fully seated because it was during Christmas time. So I asked them, "What should I do then? Your flight is delayed and I'll miss all the flight and the hotel booking. I bought your ticket for 900 pounds, which who will be responsible for it?" I said to her that I already paid for the domestic flight and the hotel, which is around 300 pounds. Finally, she said that she didn't know what to do to and the airlines can't be responsible for it.

She turned to talk with another officer and told me to get the flight at 3 in the morning the next day. I said that I really need the earliest flight, which is urgent for me. What she said back to me really frustrated me. She said that actually, I have to wait for three days to get the best flight. This is the best deal for me, which I have to be satisfied about. She said I have to go out to stay at the hotel, which the airlines will be responsible for it. The hotel is out of the airport, which I have to come back to the airport the next day without any more explanation.

Another thing is I brought a whiskey from Birmingham airport and after I went back to the airport to get my flight, the officer said I have to throw the whiskey away because Dubai is prohibited to bring any alcohol in. This is not my mistake because actually, I didn't have to go out from the airport, which I have to waste my money again. I told the officer that I brought it from the airport and the flight was delayed, which I have to go out from the airport. Moreover, the officer couldn't speak English very well and he just took my whiskey away without any explanation again. Finally, I couldn't postpone my domestic flight and I couldn't cancel my hotel booking.

From my story, I need the airlines to take an action for responsibility. This is not a passenger's fault, which isn't fair for the passenger to be responsible for all the extra cost. The officer didn't give any explanation and an effort to help the passenger. Moreover, the officer tried to ignore the passengers' problem, which came from the airline's mistake. This was a bad flying experience and using Emirates airline, which I actually paid a lot of money for my flight, but what they returned to me was actually really bad. Please consider my problem and immediately take responsibility.

I told her, "I will not change my seat." She said, "Don't talk!" Really, I was in very bad position and I didn't even eat or drink anything! She was so rude with her look & voice. She said, "Where are you staying in Dubai?" I said, "Yes?" She said, "Fine, you will see!" Then I asked another crew about her name. She came back & said, "I told you, don't talk to any of the crew!"

Is that Emirates service?! Is that Emirates crew?! I was really hurt & I'm planning to file a case! She was so rude & it looked like she wanted to beat me! She kept on shouting at me! I need my rights!

When we argued, the staff were so rude that they did not give us any proper information. They had a passenger list form which also stated that he was 4 years. We wanted to meet the manager. The manager in charge came and she also told us that the kid cannot travel. She helped us checking with the ticket officer. The ticket officer told that a mistake had happened from the ticketing side. My question is that how they did not check the age while issuing the ticket. How come the passenger dept also did not check this? Why did they check in the baggage first without verifying his age? We had lots of inconvenience because of this mistake which has happened from the Emirates side. Now we would request you to at least refund the whole amount which we have paid. Your immediate response is much appreciated .

Before I purchased the ticket online, I called your office in NY, 1-800-777-3999, twice when I saw the long waiting time at Dubai to make sure that I will have a hotel accommodation provided by the airline. NY office confirmed that yes, since the waiting time is more than 9 hours, the airline will provide a hotel accommodation for me and my two young children who are traveling with me. So I went online and purchased 3 airline tickets. This morning, I was at DFW (Dallas-Fort Worth Airport, Texas, USA) airport to say goodbye to one of my friends who was leaving from DFW and I stopped by the Emirates Airline counter to confirm my flight arrangements for tomorrow. I was told that all my reservations are confirmed including my children's reservations. I asked about luggage rules and maximum weight requirement by the airlines.

Next, I asked about my hotel accommodations at Dubai and if it was confirmed. I was shocked to learn that I had to reserve my hotel accommodation when I purchased my ticket or I have to call 1-800-777-3999 24 hrs prior to flight time. I realized that all the calls I made to the airline prior to today, no one had mentioned that I had to confirm the hotel when I purchased the ticked or to call the number above. The two people at the help line who I spoke with said that, yes my hotel will be provided, but they never explained how to secure it. I requested the counter person to secure my hotel in Dubai, and they said that the check-in counter is not capable of doing so. I had to call the number above.

I still had an hour before the cut off time, so I rushed to call 1-800-777-3999. The phone rang and rang; no one answered. I continued in trying and after about 10 attempts, an answer came from other end and it was 1:14 pm. I explained my situation to him that I will be traveling tomorrow with two young children on the flight EK222. He tried to help me but he said that since we were not in minimum 24-hour time period, he was not able to log into the system to process my hotel accommodation at Dubai. He also spoke with his supervisor and made arrangements that I was able to speak with his supervisor about the situation. But no one could help.

Finally, the supervisor advised me to write my situation to this department to **. He also advised that I have to speak to Emirates desk at Dubai and explain my situation. Emirates Help desk at Dubai usually consider this kind of special situation and might provide hotel accommodation. At this point, I am following the advice of NY customer Help desk and asking for your help. I am traveling with 2 very young children.

On arrival in Dubai from Doha, I was expecting to be ushered, or directed, or transported by golf cart or some kind of transport to get me to the gate A2 to board the flight to Singapore. Instead I was told to wait and that I had been removed from the flight, as it was too late to get on board. Considering I already had a boarding pass and 50 minutes to go, I completely rejected the mentality of the transfer staff and was complaining about the lack of any attempt to make the EK 354 as booked. This decision had already been made for me. However, I saw another person (a woman) in the same predicament get preferential treatment and taken to the gate for EK354 by other ground staff who were calling out her name. Now not knowing what was going to happen, I was left standing.

It took me standing at transfer desk counter to deal with the transfer desk ground staff. He said they booked me to the JKT flight and I told him that it was a mistake; I needed him to change it to SIN. He was making several long calls and chatting away. He did not understand what the conversation was all about and it took about 30 min. or so to sort out my next boarding pass. Finally, I was informed that I was now rebooked on a flight to Singapore at 7.45 am.

I asked if it was possible to use the business lounge as compensation and was advised "No, thank you very much." Emirates hospitality was non-existent. The terminal was full. There were no seats, nowhere to rest. I was awake and tired, distressed and upset with Emirates. How can this be from a world class airline? So 5 hours later, I boarded EK 348 to Singapore to discover, not to my delight, a completely full flight and to top it off, landing in Colombo. Excellent, it's just what a weary traveler needs, an extra stop when you didn't even know about it. At last I arrived at my destination, 6 hours 25 minutes late. It's a shame about the catching up on work plans for the next day.

I am very disappointed with the way Emirates staff handled my transfer and the lack of care and subsequent information given to me. At the very least I'm expecting cash back, or free trip on EK flight.

JetBlue got delayed by 50 minutes, so I missed Emirates flight JFK to Dubai flight. I asked emirates to put me into next flight and they said they don’t have any flights available until next day, so I asked for accommodation. They denied and said it's all JetBlue's fault and to go and ask JetBlue instead. I went to JetBlue counter and stood there for two hours. They said they don't have any hotels available and it's Emirates fault. They're supposed to put me through. I was with my wife, my 6-year old daughter and an infant to go nowhere in the middle of night at the JFK airport. Emirates customer representative suggested that I should come in the morning before 7:00 am, stand in line and wait for the next flight at 10:00 on standby mode. If there are any seats available, then they will give me; otherwise, they will let me know afterwards what the next step will be.

I came back at 6 o'clock in the morning with my family and waited until 10:00 am and they said they don't have anything for me. I asked what the next step is and they said all they can do is provide next flight through United Airlines out of Newark airport in the evening. I asked if they were going to provide me travel expenses and they said no. They said I have to provide my own expenses to go to that airport. I spent my money for all the expenses staying overnight at the JFK airport and to travel Newark airport. When I went to the United Airlines counter at the Newark airport, they said I'm allowed to take only four bags instead of six. (Emirates allow six box bags so I had five bags.) So United said I have to pay extra for one bag. Finally, I reached India after 24 hours delay.

After a couple of days, I checked Emirates.com booking status for return flight and it said Mumbai to Dubai flight status says waiting list for all of us. I called Emirates and they said my return booking ticket got cancelled because of not showing up at the originating flight. (I did show up three hours prior to the departure.) I called Emirates customer service every day for a week to get return ticket confirmed and every time I called, they told me to call back in 24 hours. This is unacceptable what I and my family went through with this trip. I expect Emirates to pay for my expenses, time and the trouble I went through.

I went online and asked for an upgrade. I was quoted about $7000 for my wife and I which included a $800 change fee. I went ahead and paid the fee. I then received confirmation of the "upgrade" but I was still in economy class and, in fact, was reassigned to seats even less desirable than I already had. I called Emirates and was told that my "upgrade" was from a "supersaver" economy seat to a "full-fare" economy seat. I spent several hours on the phone. I requested to speak to a supervisor and was told that I would receive a call back. I did not. I requested a refund online and did receive a partial credit, but I was told the change fee was not refundable. Again, I could not tolerate a long flight in such tight seats. I returned to Houston on United's business class. I forfeited the $1400 fare and the $800 "change fee," and I would not fly Emirates if it were the only existing airline!

Upon our return, we lodged a claim with Emirates on the 27/09/12 for the lost time and accommodation and after 3 weeks, they deemed to send us an email saying they were looking into it. We then heard nothing for another month. We sent an email after which we received a very verbose reply that basically said all "we will give you is 1 night's accommodation," and that we should try our travel insurance (given the profits they make - up 68% this year - you think they could afford more than $144 compensation for the loss of 2 days of our holiday).

We were dissatisfied with this so I wrote a reply stating that we were not happy, because someone else I knew who was on the same flight but had made a separate claim received compensation without having to go through a long-winded procedure. They would not do anything more because I would not supply the other person's name for fear there might be further repercussion if they fly with Emirates again. Customer Affairs have sent through a Claim Settlement Form which is basically a form discharging them of any or further liability. We cannot believe it has taken nearly 3 months to resolve this issue. It goes to prove they either receive a lot of complaints or the customer service is severely lacking (I think it might be both!).

A group of us have a couple of holidays in the planning but we will never use Emirates again.

After hardly getting any sleep (I was working US time from the hotel), I was woken up by Emirates staff at 2AM on Oct 30th, informing me that the airline was cancelling the flight on Wednesday and would not bear any more hotel expenses beyond Monday night. I was given two options only, both of which would come at exorbitant cost to me: Continue to stay indefinitely in Dubai at my own cost until there is a flight to NYC or fly from Dubai to Houston. The airline refused my three suggestions: (1) To fly me back to Bangalore and let me take the next connecting flight to NYC at no cost to me; (2) to provide me with a ticket for a connecting flight from Houston to NYC once operations resume (although I agreed to stay in Houston at no cost to the airline); and (3) to even ship the additional baggage to NYC at no cost to me. I would have to pay extra for this from Houston on a domestic carrier.

I have therefore borne travel costs in excess of $1,000 directly as a result of noncooperation from Emirates. That is besides the $20,000 in business damages suffered as a result of constant dislocation. All airlines that I have flown so far have always agreed to at the least pay for a journey end-to-end that is a contract entered into when I buy a ticket for going from A to B. How can Emirates drop me off at C (which is at the other end of a big country) and say goodbye?

They made her to pay extra money to get cabin baggage. My wife had some overweight baggage and she was ready to pay that charge, but after all these issues (charging extra for cabin baggage for infant), they tried to charge for overweight and as well as extra baggage. This tells you how greedy your staff is about money. I have receipt for the money she paid extra. I want to take an action on this ASAP. Please, please do care about customers and do not trouble them for paying extra money (which they do not have to) in last moment in the airport. It is too embarrassing.

If you change my itinerary for whatever reason, first of all, you should have contacted me right away and then the very least you should do is to return that extra amount that I paid. Please let me remind you that passengers purchase business class tickets, paying nearly three times more than a coach fare, so that we do not have to go through this kind of stress. Because you made the change on my return flight without informing me, it is now a major headache for me to change my schedule in LA on 12 August. I have to call my clients and try to reschedule everything! I hope you can empathize with me and passengers like me when you change our itinerary. I hope to hear from you as soon as possible.

Imagine talking to a live person and telling you that he can't help me but give the address for complaints. I sent the e-mail complaint on July 10 and nobody contacted me. All they did was to send me ads of special offers. I am not going back to this airline again. Anybody I know and I will meet in my lifetime, I will make sure that they will hear my bad experience so they won't suffer like I am suffering now. I called my credit card company and they are more willing to hear me and help me out. I refused to pay back the double charge, and they are now going to be my advocate. I’m hoping that it will be resolved soon. This is just too much stress, not to mention the flight delay and getting stranded overnight in Dubai. In my opinion, this is a modern way of scamming people. They double charge you and set up a customer service that even if you complain, it will not be acknowledged and hopefully forgotten by customers in the long run, and they don't have to reimburse your money as simple as that.

The Supervisor came on the call and said she did nothing wrong. I was flabbergasted to hear this, especially when the staff is supposed to direct me to the IVR system where I have to punch the data accordingly and not reveal the credit card data to the staff member. And now this takes the cake. I escalated the matter to the Emirates Customer Relations and this is what they write to me verbatim, "Following your complaint below and as per our conversation with Ms, **, she had erroneously selected the old method of payment wherein the security code of the credit card (CVV number) was required to be furnished along with its other details."

OMG, what is happening here, friends? This CVV number is so sacrosanct that I am not supposed to reveal it even to my card issuing Banker. Where is the Data Privacy law in India? Why are people belonging to a foreign airline misusing data privacy in India? If this incident had happened in US or even UAE, I could have taken them to court! Why is data privacy not taken seriously here? I was left to wonder and finally, I decided enough is enough and decided to visit their city office on a weekend to make the payment in cash. I have lost all my trust and faith in Emirates and their damn payment system. This airline proclaims to be the best and hence I wanted to bring this shocking incident to your attention so that people are not fooled.

Just imagine if I had shared the CVV number, the lady could have used this data to make fraudulent transactions in my name against my credit card. Beware of this modus operandi since no one is authorized to ask for your credit card CVV number and this is not a new rule or law. This has been in force for many years. And be careful of Emirates please. If you wish to forward this please do so, to ensure your friend does not fall into this trap.

As I was leaving the airport in a taxi I had to get myself, your information lady had phoned my husband in Sohar as I gave them his number. They said they had found my case, could I go back and pick it up. I then got the taxi to turn around but when I got to Baggage Claim, they said they knew nothing about it and my case was not there. At this point, I was so angry and upset as I had spent a long time filling forms and answering questions to your staff and to come back and find no case there. They then asked me to phone my husband to see who had called him. It was the lady inside the airport who had. But in baggage reclaim, they were trying to blame a passenger which I never gave anyone my husband's number apart from your staff.

Eventually after about half a hour, they sent someone to have a look. It finally came back, with a sticker on saying customs had checked it. I was so annoyed and so upset that for one, I had to spend a night in Dubai after missing my taxi to Sohar and two, the way they said it was another passenger's fault when really it had been taken for further scanning. I have never experienced anything like this before and it has taken me nearly a week to get over it.

The lady staff in the counter (she didn't even have time to show a courtesy to raise her busy serious face and reply) responded uttering the words, "No way." My wife further repeated the question to clarify whether there were any options for that, if we pay any minimal fees. Still, with the same rude tone adding a wave of tease, the said staff responded, "Yes, 55 AED per kg!" In fact, the response never sounded like a pleasing response, but was an intentional reply to insult the passenger.

This conversation to which I was listening all that time silently, outraged me. I told the staff that this was a clear way of teasing the passenger and this was not what we expected from Emirates. "Instead, you could tell us some option to get assisted or if no option, you could have a better way to respond which should be carried out." I informed her that it was not first time traveling in flight and in Emirates as well, and I know the tariff of excess baggage which was not the actual reply to the asked question.

The staff and I had a couple of "exchanges" where I felt she was never at anytime felt that this was not the way she would have responded. Instead, she was trying to burn up the warmth with her offensive responses. When my wife asked her name to report to the supervisor, she at first refused, then scratched on a tag card and threw it at my wife's face which really made me go out of control and in return, I threw it back to her desk. It was all her attitude and response which made me, a common passenger, speak and respond to her that way.

In the meantime, a supervisor came, and inquired about the situation and assured that he will speak to the said staff about the matter, and assisted us to guide us with some solutions which were helpful for us to get a comfortable reach to the gate. The main concern which I would like to highlight to Emirates management is, please ensure to remove "such rotten tomatoes from the basket," otherwise the whole team will be accused of such unacceptable, prideful, imperious behavior.

When I arrived at their help desk, I told them my situation. What happened next is that the staff in the front desk gave me a paper with a reservation number with a really unprofessional and impolite attitude. They told me that they couldn't help me book any stopover packages and advised me to phone the reservation numbers that they gave me. Alright. After that, I called the number that they gave me. The first phone call was fine. She told me I may book the hotel and transport through their website. However, when I logged into their website, I realized that I can just only book for the hotel and the transport is a car hire. Unfortunately, the hotel is not a 24-hour check-in and check-out facility like their terms and conditions said (i.e., 24-hour check-in/check-out at 38 hotels and apartments). What happened next is that I phoned up again in another day due to these questions. Their staff told me I was not eligible to take this package! Okay, so I got a big question about their terms and conditions. What they write on it was:

"Restrictions:

1. Dubai Stopovers are offered to individual passengers traveling with Emirates to, from or via Dubai. To qualify for the benefits of a Dubai Stopovers package, travel on at least one sector (either into or out of Dubai) must be on Emirates.

2. A Dubai Stopovers booking must be made at least 48 hours prior to your departure for Dubai and full payment must be made at the time of booking.

3. Dubai Stopovers cannot be utilized by groups of more than 10 people traveling together.

4. A Dubai Stopovers package has to be utilized immediately upon arrival and the stay must be continuous. Please check with your local Emirates representative regarding eligibility criteria.

5. A maximum of seven nights can be booked with the Dubai Stopovers program."

I am just wondering which of the following points indicates that I am not eligible to take this package. Firstly, when I went to their local Emirates office, they have not told me anything about this or if I am not eligible for this. So, how do I know? Who can I ask for? For point number 5, I went to the Emirates office and they have not told me anything about this. Secondly, from the first point, anyone who’s travelling with Emirates or "via" Dubai can be offered this package and it has to be the same airline. Hence, my flight is from Manchester Airport via Dubai and the next day’s flight to Singapore is with the same airline (i.e., Emirates). Is there any problem there? Could you tell me what should I do now? This is the worst experience with an airline that I have ever had.

Ultimately, when she checked the payment, she confirmed that my payment has been received. After half an hour process, she confirmed that due to the online system problem, they were not able to confirm my booking; however, they have done my booking and she also given me the booking reference number, which is **. At the same time, I found another discrepancy that on May 19 (today) the online system is showing airfare for £661.21. This was shocking for me that on the 18th and 19th of May, the airfare was being charged at £661.21. So why during the same period was I charged £686.21? You are therefore requested to kindly investigate the matter and refund the extra amount charged as I am a student.

On April 14, 2012, around 12 midnight, I went to the airport as a chance passenger for flight Dubai to Manila. I went directly to the Waitlist Counter (A39 & A40). When I approached the counter, the staff informed me that since my ticket is PAL (Philippine Airlines), I'm not entitled for waitlist. I asked them that I only came as a chance passenger in order to be home on the morning of April 15, 2012 to attend my father's 80th birthday. I told the ticketing agent that I was offloaded from the boarding area last April 12, 2012 (my original flight) and I informed the ticketing agent that I already made a complaint of irrational offloading and that my vacation was ruined.

I asked the ticketing agent near A40 counter for a little consideration to accept me as a chance passenger; she declined to accept me as a PAL ticket holder and she suggested that I talk to the ticketing supervisor. Therefore, I went there at Emirates Ticketing. However, the staff said they could not help me and that incident that happened last April 12 was not their concern and suggested that I should talk to support supervisor. One of the ground staff pointed me to their supervisor; however, the supervisor said that I should have made a complaint on the same day. I said I already did make a complaint and no response or action yet. He said he could not help me as it is only my statement and no and my complaint is already two days old and said I should go back to Ticketing and left me.

I went back to Ticketing and Reservation near A40 and I told her that support staff did not help me nor ticketing staff. She suggested that I should call Dnata Call Center for them to waitlist me. I called Dnata Call Center. A call center agent named Diana helped me to be on the waitlist. I was very grateful for Diana's help and eagerly went back to the Ticketing & Reservation counter to tell her that Dnata enlisted me as a chance passenger.

However, when the ticketing agent near counter A40 refused to accept as a chance passenger as the date reflected is still dated April 15, 2012, I called again Diana (call center agent) and she explained that she could not pull out my re-booking as I've got my re-booking directly from PAL. Therefore, Diana suggested for me to go to the Dnata Ticketing Office in Terminal 1 as maybe, the Dnata agent there will be able to see my re-booking. However, the ticketing agent at Dnata could do nothing as they could not pull out my re-booking.

Feeling desperate, I went back to Terminal 3 and approached counter A39. To my surprise, the staff assisted and took me as chance passenger! I was very happy that I've got a chance to be home. However, only one seat was available and I lost the seat and I heard from staff that the early flight at 3:45, there's a seat available. I was very disappointed that I missed that opportunity due to the fact that I was not accepted to be a chance passenger!

Emirates staff who offloaded me last April 12, 2012 really ruined my precious vacation. It's been a year that I did not go home and my father wished for me to be home to attend his 80th birthday! I lost that opportunity to be with my family on that very important occasion. I cried when I called my sister that I will miss my father's 80th birthday.

In addition, I don't see any action taken for these complaints, and by the way, I lost my father last April 23, 2012. I heard that he was disappointed because I missed his 80th birthday.

After my recovery, Emirates never bothered to adjust me on other flight and I have to wait in India for three more days while my family in Atlanta were under tension. Then I was able to travel on May 7, 2012, the same route. I was being asked to pay additional fare of $515. On top of this, I was harassed at AMD airport by Emirates staff (Hiren ** - ADD and Shikha ** - supervisor). This was my first time travel through Emirates after 1995 and had a bad experience. I would like to bring this type of bad customer service to international authority's notice since you just can not behave like this with US citizen! I want you to waive my additional fees and pay me suitable compensation for harassment and wasting my business time at the Atlanta office. Please let me know the action taken ASAP.

Had I known this in Kochi, I would not even have checked my luggage in. I tried to explain that I could not afford to lose a day's work. I could see the ground staff in Dubai could care less about my work. The hotel we were taken to had no facilities to make even local phone calls from the room. The rooms did not have wi-fi capabilities. They made sure that I could not call my office and let them know I was in transit. The only way to communicate was to buy wi-fi cards which would last for 2 hours. Eighteen hours later, we boarded our flight back to NY. On arriving at NY, and being at the counter for my connection flight to Buffalo, I was told I was already on board! It seems like Emirates issued a duplicate boarding pass and they wouldn't let me on the flight.

I then asked the Jetblue customer service personnel to check me in on the next flight home knowing well calling Emirates would not fix the issue. I have been traveling with Emirates for a decade or more now and I always had good experiences. However, this by far was my worst journey ever. Your crew members are rude and impolite to the customers. We noticed there were instances when they were shouting at them. I have lost a full day of work because of their incompetence. They do not have anyone available on the phone to talk to about a screw-up as this. I was told that I had to write in and wait for your response! I wonder who came up with this system!

This is to inform you that my brother, Mr. ** was sent back from Calicut on 9th May 2012 at International Airport on the way to Doha whose ticket no is ** for the reason of not having hotel booking voucher which is not actually required for him as he had taken visa from travel agent. And I came to know that the flight was fully occupied and some of the flights of Air India from Calicut were cancelled because of the strikes of pilots. I strongly condemn this kind of pathetic tricks made by whoever it may be. I hope I will get the reason behind it and you will take stringent action against it which may lead to affect your reputation. Again, I hope we will get a mere justice from your part. Thank you.

Those were prescription FCUK glasses at a cost of $170. I refused to claim off my travel insurance, as it was not me who lost them but the steward. I thought they might have been thrown away with other rubbish. I would like something to be done about this, as I had to purchase a pair in Australia at a cost of $30, which weren't prescription but just reading glasses. I look forward to some resolve over his mistake.

I had to pay a sum of 19.40 Euros from Dusseldorf station by train. I wish that I be reimbursed with the sum of 19.40 Euros which I had to pay extra in spite of having a rail and fly ticket.

Because of this, I suffered a lot of mental tension and I had one important function there on 27th April which I have missed now. This was a total loss to me. All the food stuff which I carried also got spoiled and it was a great loss to me. I have to put one week extra leave in my present company at loss of pay since I had to reschedule my trip a week later because no tickets were available before that. Conveyance charges from, to, and from my residence were also another loss to me. For rescheduling the tickets, I had to spend lots of money. For all these, I have to spend more than Rs. 25,000. Moreover, I suffered lot of physical and mental tension. Being a heart patient, I suffered a lot. She could have considered my request and could have helped me as a senior citizen. I request the concerned authorities to take necessary action and do the needful for me and compensate my losses. Being a multinational aircraft company, I hope my request will be considered at an earliest.

I also requested to make a reservation for my brother so we can fly together on the 8th. His original return was 4th of May and I was told if I won't get back until 29th, both reservations will be canceled, which means his original ticket is safe, Now, I find out they canceled the 4th one and asking me to pay the fare difference and change fee to have the original return date. Who asked them to change the flight? How, for his flight, were they able to change it completely without me knowing, but for my reservation I should pay the difference in fare? I really appreciate if someone can follow up asap.

I explained that when I flew at the airport. Instead of being sympathetic hearing my story, the officer asked me to print out my ticket out of Bangkok; otherwise, I could not board, and I had to pay for the print out. I also tried to email skywards.cms@emirates.com and customerservice@emirates.com which ignored me. Back in Thailand, I called the customer service there and they told me to email ekthai@emirates.com. I got an email from customer.affairs@emirates.com saying they would review my case within 30 days! Then the final insult is copied in their email below. Basically, they said it has been too long now to be able to investigate properly on what happened! Whose fault is it it has been too long? I have been ignored by them for months and now they say it is too late to see what transpired. This is how they treat their customers at Emirates, a bunch of **.

"Thank you for your email message of 27 March 2012, forwarded to us for review by our Bangkok office. I regret to learn that you were unsuccessful in your attempt to contact our Accra office via telephone in order to amend your travel date. At this point, due to time lapse, I am unable to establish what transpired. However, I wish to assure you that your feedback has been conveyed to the Senior Manager concerned for his review and assessment. I am also pleased to inform you that effective 14 December 2011, customers may now use the booking manager on Emirates.com to change their bookings online. I have also liaised with Skywards and I am advised that they have arranged to credit the flown miles for your inbound trip. Whilst I sincerely regret the inconvenience, we are unable to offer any compensation on this occasion. Thank you for writing to us and allowing me to respond. We appreciate your support as a Skywards member and look forward to welcoming you on board our flights again."

And my answer was: "That is an outrageous answer that I will copy and publish in the relevant travelers website. Using the excuse of the time lapse to avoid responsibility and even investigation is simply ludicrous. I have been trying to contact you to report on this incident and to try to resolve it since it happened in December. But you ignored me so you caused the time lapse and then you said you cannot resolve it because of the time lapse. I will also report this to the transport authority."

I'd like to request that you stop availing such short transit options if your services cannot adhere to them! It is rather annoying when you think you've paid to receive quality treatment within the specified duration printed on ticket, but instead, have to scrap all your plans and just wait for 6 - 7 hours during the middle of the night (12:45 a.m. - 7:45 a.m.) out of no fault of your own. On top of the above complaint, I also had the pleasure of experiencing one of luggage bags being lost on the very same flight (currently waiting for updates on the missing baggage)! Emirates was known for its quality, professionalism, precise adherence to flight schedules, & equality in treatment to all but from my recent experiences, I'm beginning to really question all of the above!

When the flight landed, I met a ground staff for Emirates and told what happened. She told me to write a complaint to the authorities. As I went for the emergency trip and my father was very sick, I could not file the complaint at the same time. I have taken a photo of the whole food tray. I want you to take necessary action about this complaint. If you want further clarification, we can inquire with the crew.

They do not deserve the reputation that they seem to think they have earned, other than awful!! They need to listen to their customers and take into consideration their individual situations. It seems, it's all about money and not customer satisfaction .

The Emirates staff asked me about my brother. I told him that we are both residents (employment visa) of Dubai. I showed him my visa, and he asked when I renewed my visa. I told him I transferred to a new company last October 2010. My brother's case happened in 2009. But my brother got his employment visa last May 2011.

Then the Emirates staff brought me to the airport clinic, and I met the doctor there. They asked for my health insurance. I gave my health card. And the doctor also asked for my mobile number, and he checked on the computer. Both the doctor and the Emirates staff were talking in Arabic. The doctor said, "No, I record." (I assumed no medical records or any kind to be afraid of). I told them I have a regular check up in American Hospital and I've never been hospitalized there in Dubai.

The Emirates staff told me that I need medical clearance before I could fly in Emirates. That's the time that I realized that he assumed that I have disease. I told them I don't even have colds. So how come that I'm sick! I asked the Emirates staff if he cancelled my boarding pass, and he said yes. He told me I needed medical clearance before I could fly. There's no problem with that medical clearance, as I can easily get that from American Hospital. However, the problem is my re-booking due to this wrong assumption that I'm sick. The Emirates staff did not even care if I could take the next flight.

After I got out of the airport, I went to American Hospital to get the medical clearance, and as expected, I've got the needed clearance. And here's the problem: there's no available flight until April 15, 2012 at 9:45. I was really disappointed that I could not go home on time to attend the family affair on April 15 (My father will celebrate his 80th birthday, and he wished us to be with him on that day). In addition, I have to pay for my re-booking which amounted to AED 200.00. And I incurred expenses for my medical clearance from American Hospital.

I think what happened is not fair for a customer and cost me a lot of hassle, as I did not sleep and was very tired as I needed to go to the Hospital and Emirates Airline/PAL office to pay the re-booking fee.

Amidst all this confusion and stress, we were informed by Emirates Airlines agents that they would not be able to guaranty any seats on the flights departing to Ahmedabad that day as there were no more seats available in the economy class and that we would be put on a waiting list which already had several people ahead of us. Our chances at this point of finding four seat openings looked very slim and we would most likely be scheduled on another flight on a different day. We were traveling with two small children, both with special dietary needs due to severe food allergies (medical documents will be furnished upon request). As you can see from our travels, we had already a long day and did not want to risk having to stay overnight to board a flight for a future day. We were visiting Ahmedabad for an important family event.

We were informed by Emirates Airlines that they had seats available in the business class, which we could purchase if we wanted to depart the same day. Keeping in mind the long distance and time we had traveled since leaving Dallas FT-Worth and the special needs of our children, we decided to make that purchase of four business class tickets from Dubai to Ahmedabad costing us $565.66. We feel this was wrong that Emirates cancelled our ticket and we had to pay more to reach our destination. I would like a refund of USD $2262.65.

On my way back to India on April 3, 2012, I was charged 250 pounds by the Emirates authorities at the Birmingham International Airport for my laptop bag. I was carrying a hand baggage of 7kgs. My laptop bag had 2 laptops, my personal laptop and my work laptop. My laptop bag weighed 7kgs. I was told at the Birmingham International Airport that laptop bag is not considered as a separate bag, but is included in the hand baggage limit. I was needless to say shocked at the unstable rules and regulations prevalent at different airports.

On making phone calls, I learned Emirates allows laptop bags as separate from Heathrow and many other airports. I myself am a frequent flyer and have carried a laptop bag as separate hand baggage on my travels to Zurich and Frankfurt. I was charged 25 pounds for 10kgs and compelled to pay the fine. I wasn't the only other person, another fellow traveler was also shocked to learn laptop bags are not separate. He too was forced to pay a fine. How is there such irregularity in Emirates rules at different airports? Why should public be compelled to suffer for this?

I would like to know how can Emirates have different rules at different airports? How can you charge 250 pounds for 7kgs laptop bag? Being a student, I was allowed 10kgs extra bag limit on my way to UK. On my way back, however, I was not allowed the excess student luggage limit. Emirates is the only airline that has such odd and strange rules. Looking at Air India or Jet, everyone allows student excess bag limit to and fro from a destination. This is complete unjust compelling a student to pay for rules that are so flexible and not permanently laid down.

I have traveled before on Emirates many times and I am a skywards member. I have been shocked at Emirates and their instability. Personally, I do not look forward to traveling on Emirates anymore. In fact, I would strongly recommend to students to never take an Emirates flight. My flight number on April 3 from Birmingham to Dubai is EK 040 and from Dubai to Kolkata was EK 570.

When I explained it to the cabin crew so they could help me, they did not believe me and said I must have booked the wrong seat. I became very frustrated, especially since they could not help me. For your information, you have managed to ruin my trip out and return aboard the plane.