Emirates Reviews

Also mentioned SEVERAL times that this trip is part of my Wedding and Honeymoon, I will also have a long Wedding Dress that will be onboard and needs to be hung in a closet (Can't be in overhead lockers). I asked the representative on how I could achieve a cost effective upgrade to business class and was simply advised to try my chances upon check in at the airport. He also suggested that by paying for my flights with cash and miles that I will save monies on the flight. Then proceeded to confirm that he made an internal request for upgrade and while that couldn't guarantee me an upgrade, will help my chances.

Few days later, I was looking at the Emirates website (still not working for return flights) but then playing with the settings on a one way flight basis. It was in this way that I identified that if I had actually paid for my economy flights using just cash, that I had enough points to upgrade both myself and partner to Business Class flights for the full return from Rome to Melbourne.

I called the Emirates booking line again, and after long wait times and being on the phone for over 1 hour 15 minutes, the representative (Diago **) said that I would have to pay $1,000 to cancel the flights if I wanted to rebook and use the miles for my Business Class upgrade! I asked to speak to the manager given these special circumstances and not being offered this option upon booking, but was denied the courtesy to speak with the manager. I asked countless times for simply to talk to the manager, and Diago consistently refused without understanding my situation and often talked over me.

I'm submitting this complaint as I should have been advised this option to utilise my points for Business Class upgrades when looking to book my flights - As the website was down (still down/doesn't show options) and I had no other way to tell and even asked multiple times the representative "How can I get my upgrade? What can I do to increase my chances? Is there anything else I can do?" and not ONCE was this mentioned. Should I have known this on booking day, that I can pay my flights with cash and use my points for upgrade that's exactly what I would have done! As such, I am requesting that my flights be updated to reflect as such that I wanted on Day 1.

After such back and forth, a supervisor called me back the next day. The supervisor also agreed and acknowledged that the representative did not provide all the options at the time of booking and without a viable working Emirates website, how am I to know the options to make an informed decision? I could only act on the information provided - which the supervisor did advise lacked all the options. The supervisor also agreed and acknowledged that I mentioned the website was not working at the time I called in to book. Supervisor told me to email him all my screenshots of the Emirates glitch and issue - which I did that day & got no reply. Supervisor also told me to lodge a formal complaint via Emirates - which I also did that day and also got no reply.

Simply wanting to refund my flights in full, simply so that I can REBOOK both of my legs to be flexi fares and have my points returned - I am being asked for the $1,000 cancellation fee. A fee that I am being incurred because an Emirates representative was not able to provide all of the information upfront? A fee that is your internal fee, and I am rebooking with you on the same call. A fee that I am told could have been waived in the first 48 hours but because I called on the 3rd day, is it no longer viable? BY THE WAY, I only found out after 2 weeks of chasing that it could have been refundable prior - the second representative also did not advise of this. This is how they reward loyalty. EMIRATES DON'T CARE.

Had it been just a piece of normal baggage, we could not face such grave problems. Here, however, a child's safety and mobility were on the line which limited all of our mobility and almost ruined the whole purpose of travel. The big question is if Emirates ground crew could not assure a child's safe travel, how can they assure our and the flight crew's safety? On the contrary, all big packages of wealthy businessmen wrapped with extra safety reached CCU airport on Emirates that day! However, an infant's joy and safety, a simple stroller was completely neglected. I suppose this is how, once eminent, Emirates does business nowadays!

The supervisor stated their system indicated that I had to have a visa and that these provisions were not listed. We attempted to show multiple IATF resolutions that the Balikbayan program had resumed for several months, but she stated their system was updated daily with COVID restrictions/entry requirements. She added if I was allowed to board I'd likely be offloaded and deported in Dubai at our next flight. So, we agreed to follow up with the Philippines Bureau of Immigration. When asked for documentation regarding my offloading, the supervisor indicated she couldn't provide this and that I'd have to make an online complaint.

We were able to confirm by phone and email from the Philippines Bureau of Immigration that I should be allowed entry under the Balikbayan program. We then showed this documentation to different Emirates supervisors at the airport who expressed confusion as to why I was prohibited to board in the first place. They agreed to independently confirm with Emirates airport staff in Philippines and the airport immigration officials. After they did, the airport supervisors confirmed we could rebook our flights and I would be able to board.

HOWEVER, we incurred thousands of dollars of extra travel expenses while obtaining this confirmation. And other airlines refused to refund us our tickets without documentation as to why I was prohibited to board. When I requested this documentation from the online complaint system, I did not receive a clear response about the matter for 10 days. And that response added that the Balikbayan program didn't apply to me since I wasn't a Filipino even though I had already provided them emails from the Philippines BOI and the Emirates airport staff confirming I should be allowed to travel.

I spent the next month continuing to email, resubmit documentation, and call anyone at Emirates who'd listen without any success. I did not receive any corrected documentation about the offloading, any financial compensation or flight credits, not even an apology acknowledging their initial mistake! Each time a Mr. Ayman ** continued to cordially reiterate the following:

"it is the passengers' responsibility to ensure that they have obtained all relevant exit and entry visas and other necessary travel documents for their journey, including any health requirements."

And. . .

"We respect your feelings and believe we have taken the matter seriously and sought all available information related to your claim. . . whilst I regret that you remain disappointed with our response and we regret that your expectations have not been met once again, we have nothing further to add other than to thank you for writing to us and for allowing me to restate our position."

International travelers, especially Filipinos, should beware flighting Emirates! They're playing the role of immigration without the knowledge or authority to do so. We had to extend our time in Seychelles for more than 3 weeks trying to resolve this matter. I have yet to receive refunds for other flights we had to cancel and travel insurance has indicated this is not likely to be covered. This was a huge financial hardship in our early marriage.

The online complaint system for Emirates is a travesty of a mockery! You can only upload 2 documents at a time. And you can't make multiple submissions without waiting for Emirates to reply. A week or two later. There's no one you can talk to about matters like this by phone either! I asked to speak with supervisors and managers multiple times without any success. Each time they (the call center, the airport staff, the city office) referred me to the online complaint system. It was so useless I don't even know why they bothered to send me delayed replies. They didn't address any concern or ever explain why the airport supervisors could approve me to rebook and board but the online customer service could make say something completely different. I hope everyone separated by the pandemic makes better choices for airlines than Emirates.

P.s. For anyone who questions the validity of my claims, I can provide you complete documentation of everything.

I have screenshots of these text messages. I am very disappointed that Emirates canceled the flight and did not suggest how to fly from departure to the final destination. Besides, they refunded not the full amount of one-way ticket costs. I wrote feedback-complaint several times to Emirates, and they answered that the flights had been canceled according to the OAE government and could not help me. I DON'T recommend using Emirates. Try to avoid this airline, because they can deceive you and say: "we are so sorry..." My booking references numbers are: **, **.

Original Review: I wish to give 0 star. Very rude customer service. They are not respectful at all. They didn't allow me and my whole family to get in the flight and they didn't even try to help me to fix the mistake to get in the flight. They were ignoring us while we were talking to them. They were not professional at all. They kept changing their words many time which mean that they don't know the rule. It was my first and last time time to use Emirates airlines. I will sue them to get my money. They charged me extra $1400 to rebook another flight although they are the one who canceled my flight and they told me it gonna be with no extra money.

One more this situation happened with me in emergency with different airlines there was just 15 min left to take off but they allow me. In this time I have explained them so many times my mom is not well I need to go but they said they can’t do anything even the senior officer was very rude and said bye to me. Their facial expressions was very unprofessional. They don’t have any politeness. They are providing us service but their behavior is dengour than Immigration officer. Then again I have rebooked my flight and called customer care to reconfirm everything and asked him about set declaration form and he said no it’s not require you just need Covid test only. They only don’t know what they want or what they don’t want. It’s a worst Airline service I have experienced. I will never travel with this Airline anymore. Worst Service ever.

I have been trying to submit a formal complaint online as advised by the customer service for Emirates to compensate us on our return tickets with British Airways and for all the trouble we went through. However, I could not get the online complaint submitted. I have tried 3 different browsers, different laptops but still unable to submit the formal complaint and the customer service is not helping either. I am very disappointed that Emirates airline could treat their customers like piece of garbage, left them stranded with any reason(s) and not endorsing our ticket with other airlines to take us out of Africa. Will never fly this airline again. Emirates Flight Details. EK784 Lagos-Dubai - March 28th 2021. EK231 Dubai-Washington - March 30th 2021. Emirates Ticket number **.

Now (2021) they come up with another nice trick to cheat people. I booked airline ticket for travel in February from Washington DC to Karachi, round trip. In this route every airline gives you 2 free checked bags. Also I have never heard that on the same itinerary one way 2 free bags and return is only one bag. I booked my tickets directly from the Emirates website and they allow 2 bags/person going from DC to KHI but for coming back from KHI to DC, they allowed only one bag. Smart move to make money!. So if you are a family of 3, taking 6 bags, you need to pay for 3 bags while coming back, that is $250/bag.

In the past two months, they just kept asking me to raise the same complaint many times and provide support documents. I did what had been told and provided adequate evidence. Eventually, after 2 months, they just told me that they have nothing further to add other than to thank me for writing to them and suggested me to contact my insurance company! They never gave me a reasonable explanation for why I didn't get a full refund!! Very disappointing experience!!!!

I ended up having to accept seats on a different aisle from my wife so we could get home. Emirates now hold funds for flights I did not take. I have experienced the worst customer service of ANY company I have ever dealt with. I have failed miserably to contact Emirates by phone, facebook and online whilst in Australia and now whilst back in the UK. This post is notice to Emirates that I will take legal action for the fraudulent way they took my funds and the trauma suffered at their hands at such a worrying time.

Moreover, the cleanliness level of their aircrafts is extremely poor. I opened a fresh pair of headphones from the sealed packaging on my flight yesterday and it had gravy stains on it. I have posted these photos on Tripadvisor, as I couldn't post here. Moreover there was hair and food crumbles on my seat presumably from the previous flight. At a time when customers are so worried about travelling due to the Covid-19 pandemic, airlines like this operating such unclean aircraft are just risking the passengers' health and safety even more. People should avoid travelling on this airline in order to reduce their risk of infection.

The worst part of it was that while people were stranded for over 12 hours, all they offered were some muffins and some bottles of water. Passengers, including kids, were starving, thirsty & tired. In the midst of all this, ground staff was rude and treating everybody horribly. We were afraid to leave and go look for food because we just didn't want to miss any information. At one point, the staff took our passports and were gone for a while without any explanation. They should have arranged for proper food & water for the people who were stranded. Also, if this was the situation at the airport, incoming flights should have been canceled. As we were there, there were still more flights coming in and more passengers getting stranded.

It's inhumane to have people starving & thirsty for hours like that. The in-flight staff was great and so was the ground staff at EWR & Mumbai was also good. But what happened at Dubai airport was horrifying and the staff was rude and completely unsympathetic and unwilling to help! We've had good experiences with Emirates and this was shocking behavior - I expect much better from Emirates. I hope that Emirates is looking into this and making sure this doesn't happen again. I hope to hear back from you soon!

However, from the second the Emirate officials received her from me at Dulles Airport, I immediately calmed down. 2 officials were permanently with her until I completed the paperwork and kissed her goodbye. They assured me she was in good hands, and just the way they smiled at her, eased my fears. As I watched them hold back 1st class passengers so my little girl could go in and settle down, I started smiling. She called me later and told me, "Mom, they are treating me like a princess". Same thing in Dubai while she was waiting for her sister and aunts.

Her return journey was the same, they left a few hours before her, but were allowed to stay in her lounge with her for a little while. And they said, "Mom, the unaccompanied minor lounge is the bomb". I hugged the crew when I picked her up at Dulles and thanked them profusely. And first thing my little girl says after kissing me... "Mom, can I go to England by myself in June?" I suppose she now feels all grown up now. She'll still be an unaccompanied minor. I'll think about it. Only if Emirate Airlines goes that way. Thank you Emirate Airlines, I'll forever love you.

Susan.

At LAX Airport I complained that luggage hasn’t arrived and my name was also didn’t appeared in missing baggage list. As per procedure, I provided the required details to officer in-charge (Joseph) on LA Airport and he assured me and all the other Emirates Airline PAX that they will raise PIR for all and they noted details of passengers on paper. But my PIR is not yet registered (even after 72 hours). Because of that we are not able to track our luggage on emirates website and from customer care on call. After that we are in continuous touch with Customer Care on call, but nobody is giving proper answer. Hence it has forced to write an review on this forum. I request you to please assign our request to your team member and get it resolved. Please reach out to me at **.

I was forced to buy a clean set of clothes. After being told that Emirates would be in contact with me, and having heard nothing from the company I decided to call them later that day, only to find out that my baggage would only arrive the next day (14 Jan. 2020). As upsetting as this was, I didn't want to spend more money to rectify their mistake, so I borrowed a set of clothes from my colleague for our meetings the following day. Once again, not hearing anything from Emirates, I called them the morning of the 14th to ensure that everything will be taken care of. However, when I returned to my hotel later the afternoon my bag still was not delivered. Once again, I called Emirates just to hear that there was not anything they could do to resolve my issue, I was simply asked to wait. Now I will have to spend more money fixing their mistake.

The lack service, communication and professionalism I received from Emirates has been distasteful. There has been no effort from their side to rectify their mistake, which is appalling for a company who consider themselves a leader in business travel. For this reason, I believe one should rather avoid using their services if you are time-pressed and have important meetings to attend.

I felt like I was being picked on or even being discriminated. There are 2 weights at the gate. The staff asked me to put my luggage on the weight. They said my luggage was too heavy. They fined me. Of course, it was reasonable to be fined if someone 's luggage is over weight, HOWEVER, even my luggage was overweight, they talked to me in a very rude way, like I was a criminal. MOREOVER, they weight passengers selectively. I saw some other people carried more and bigger bags than me. They didn't ask them to weight their luggage. I was the only one who was asked to weight the luggage before boarding. I was wondering why was ONLY me.

On arrival at Bangalore Airport, I was shocked to note that both of my two checked-in baggages containing personal clothing for the wedding, small gift items were missing and I, therefore, made a complaint with Emirates' counter at Bangalore airport for the missing baggage. I am only 22 years old and never had this kind of experience with me or anyone in my family though we are frequent flyers. The duty officer at the Emirates counter filled up a form on my complaint but to my surprise, they didn’t mention the PIR complaint number on the form. This was very UNPROFESSIONAL on account of their part of duty.

When I called customer care to know the status of my complaint, I was denied help because of incomplete PIR no. After a long & tiring journey of 27 hours, I felt completely harassed, helpless & disappointed for this rude & unprofessional behaviour from the staff instead of cooperation. It took lot of effort and time to get a PIR No. from customer care to know the status of my lost baggages.

According to Emirates team, both her Luggage were supposed to arrive to BLR airport on 17th Nov. 2019 at 2:55 AM. I reached Bangalore airport at 3:15 AM to get my lost baggage and with hope to catch my flight to Udaipur (India) to attend the function. But I was totally disappointed when Emirates' staff told me that my baggage were not loaded in the flight. I had to miss my Udaipur flight (scheduled at 6:40 AM, ticket attached) for this reason. I didn’t get any help from Emirates' staff. Dejected & disappointed with Airline's negligence, I came back home with my mom. From Airport to my home is about 47 Kilometres.

After reaching home, I got a call from Emirates' staff, and they said that my baggage is loaded in the next flight from Dubai and it will be handed over to me by 10:15 AM. I went to the airport again with my mom, received both my baggage but I missed my next flight to Udaipur which was scheduled at 10:30 AM due to delay in baggage delivery. So, in total, I missed 2 flights to Udaipur on 17th Nov (1) 6:40 AM (2) 10:30 AM. There was no seat available in the next flights to Udaipur. So, I had to drop the idea of going to attend the function. Also, I had to miss local function at Bangalore because most of the time I was running to the airport. Completely exhausted, tired, disappointed and dejected..

This delay in baggage delivery resulted me in financial loss as I had to cancel several non-refundable air tickets (for domestic travel to attend family and friend’s functions). I had to miss most of the functions, which caused me a great deal of anguish. My parents & I suffered harassment and acute mental tension throughout their tour. I had not expected such an experience and this shows a totally unprofessional attitude from a reputed International airline. I have been offered ONLY 100 USD as a compensation to this mental torture which is UNACCEPTABLE. I am filing this complaint, seeking a total compensation of CAD 14,552 with interest @ 24% per annum as per following details for the loss of leaves, waste of travel tickets from Toronto to Bangalore + Domestic air tickets to attend multiple functions.

e) Damages for mental loss and loss opportunity of attending events - CAD 10000

Total of (a) to (e) CAD 14,552 to be paid to me for this negligence by Emirates within 24 days. I hope this post elicits a response from the airline asap and address to all my concerns regarding deficiency of services and provide compensation as mentioned above.

We left Dubai a week later and such a different story. We requested the same service and asked several times if it would go in the special fragile cargo hold. The staff member said yes, and signalled for someone to take it away. On arrival in Perth, the box was not in a separate section but rather flung in the luggage carousel with three of the light fittings smashed!!! What else could we have done? Emirates I’m very disappointed as we took all the are we could and you took very little. If you are to blame the Perth luggage handlers... they are working for you! I look forward to your response.

1) Why did I say fraud? Because when I transferred points to my friends so she could use some of the points to buy a ticket I had to pay $270.00 USD for the transfer fee. HOWEVER, the points I transferred (18,000) is worth LESS than $270.00 USD.

Now tell me, why should I transfer points if they are worth less? I should just keep my points and give my friend $270.00 USD cash so she can buy her tickets with this cash gift from me.

2) We went to the Emirates office, they said they can't do anything and they gave us skywards number.

3) We called Skywards phone number and they said they only do booking and ticketing my complaint needs to go through online complaint, which we were told would take up to 15 days for them to respond!

4) We use live chat and they told us it can't be refunded and there is nothing they can do, it's our choice to transfer and pay the fees. This is misleading customers, if they said the points will be worth less than the transfer fee would any customer who thinks clearly actually do that?!

5) We also filed online complaint and the form required us to enter booking reference and ticketing number when this complaint is about points transfer. Why does it require customers to buy the ticket FIRST before any complaint can be filed?

Upon reaching the airport (in ample time by the way) I go up to the clerk to print my boarding pass (due to me not seeing a KIOSKS onsite) and she tells me that I am not checked in. I show her the confirmation in my phone from their app confirming that I am indeed checked in and for whatever reason she cannot seem to find me in their system. So I ask her where's the kiosk so that I can quickly check myself and come to find out, Newark airport has no Emirates kiosk (AT ALL). How preposterous is that? How do you expect your customers to print their boarding passes if there is no Emirates kiosk? And the lines are flooded with passengers?

I tried my hardest to inform the Emirates representative at the desk that I was indeed checked in but she informs me that because she doesn’t see me in their system I cannot board the plane. So I pleaded with the woman to tell me what I needed to do to get checked in and she told me that the only way to check in is to do it through their app. THEIR GLITCHY, INCOMPETENT and USELESS app that told me that I was checked in but could not produce my boarding pass. I do not understand how you have such a system and fail to make sure that it works accurately and responsibly for your customers.

I asked if I could speak to a manager or call Emirates, and the rep tells me that there is no time because the plane is about to take off. So even though I arrived in time for my flight because I wasted so much time with the representative trying to check in and get my boarding pass, I was now late for my flight, and therefore I was unable to board. I call Emirates and to my surprise because this issue could have been avoided with proper training skills from the representative, I was informed that I would have to purchase WHOLE NEW TICKETS or just pay a no show fee which is $400 per person plus additional fees. Which came out to $850 per person. Which actually added up to just purchasing new tickets.

The thing is I not only had more than one hotel booked but I also had a connecting flight that I would also inevitably miss a well as other arrangements so I lost time, money, and had to spend more money to purchase two new plane tickets, also two more plane tickets when I reached Athens to finish my travel. At this point I'm completely shocked infuriated and disgusted because I do not live by Newark airport, I live 1hr and 20 mins away, so not only did I miss my flights including a whole nights stay at some of my hotels, and my flight from Athens, I was now stranded at this airport. For a long time I was under the impression that this was one of the best airlines especially with the way they advertise and the prices of their plane tickets, I assumed that this was a luxury airline but I was devastatingly wrong!

Oh wait, it doesn't stop there! So we ended up leaving the next night and that was a complete mess. The flight was delayed due to some nonsense they claimed over the PA. The flight attendants were rude, unhelpful and just overall unfriendly. When you asked for something they either forgot or made you wait on it for a very long time, they had the nastiest attitudes and did not make me feel welcome at all, especially me being a first time flyer with Emirates. I finally reached Athens and was so happy because everything about this experience was down right awful. However, I was faced with more turmoil because of our delayed first flight we had to rush to catch the Mykonos flight and I as I mentioned earlier I had to pay for another flight from Sky Express since I missed the one from the day before (none of which is at the fault of Sky Express it was all Emirates fault).

Sky Express also shared my feelings and expressed their concerns and felt it was Emirates who should handle the expenses. Not only that my hotel felt the same way being that we were not there for one night due to us not leaving the US on our originally scheduled flight. I lost so much money for a trip that was suppose to be a great life time experience all because of Emirates. I will definitely spread the word on my horrible experience with this airline.. NEVER AGAIN. Emirates is one of the WORST airline to fly. They are rude, incompetent, their systems is pathetic and their reps are not helpful whatsoever. Never in my life will I use this airline and I deserve every dime of money that I loss!!!!

This is not ok. Emirates owes its customers an explanation as to (1) why charge a second bag as excess baggage yet its permitted per your website and customers two way ticket. (2) Why the alleged excess baggage charges vary from what's on the website. (3) Why if amounts paid in $, one has to pay for the alleged "exchange rate". Entebbe Airport is where I was charges $205, which was actually paid in USA dollars. I will never book Emirates again. How can one ticket booked as a two way have 2 bags permitted one way and on return only 1 bag permitted? Yet ticket shows 2 bags permitted. Bye Bye Emirates.

We tried to rebook our tickets when we arrived at the Emirates ticket office at the Munich airport, the attending staff said our names were locked and he couldn’t do the rebooking. He urged us to buy new tickets. Moreover, what he offered was 3 economy + 1 business for the next available flight. However, we checked the Emirates.com and were able to buy 4 economy tickets online for the next available flight (**). From what we had learned from our travel agency later, your ticket office staff should have offered us a "reactivation" of our original booking (**) with a penalty but he failed to do so. We consider this the first misleading information provided to us by Emirates staff.

2. When we checked in for our new booking (**), the counter staff seriously expressed their concern about our access into Dubai as the Dubai custom may not grant us access with our one-way tickets. We told the staff that we had actually missed our original flight (**), and provided her with our booking reference for the return tickets from Dubai to Hong Kong for their investigation. She and her supervisor looked into the details in the computer system and confirmed that they could see our valid trip from Dubai to Hong Kong, pending on 31 July, and therefore we would be OK to enter into Dubai. So clearly at that point, not even Emirates staff noted that our final trip to HK would be canceled and of course, we were not notified to contact Emirates to rectify any situation. We consider this the second mishap of Emirates staff.

3. In the evening of 30 July, we didn't receive any email as usual regarding check-in notification of our flight to HK (** or ** and **) and therefore started to worry about it. We approached Emirates online, learned that we would only be able to do our check-in at Dubai airport, without any mention of the cancellation of the tickets even at that moment. We arrived the airport at 1600 on 31 July, well before the departing time, and only at the check-in counter, Emirates staff told us that our flight had been canceled and instructed us to check with the ticket office.

We proceeded to your ticket office at Dubai airport and once again, as usual, the attending staff suggested us to buy new tickets, saying that reissuing tickets would be more expensive than buying new. We now consider this the third misleading of Emirates staff. We were puzzled at the moment but since we were exhausted traveling with 2 young kids, we proceeded with our new purchase via Emirates.com for a return trip to HK which would be departing 9 hours later (**). We don't know how you feel about our frustration after hearing all the above Mickey Mouse, but we do really think that it is ridiculous and absolutely unacceptable.

We are very furious about the way Emirates have been dealing with our situation. From our view, your staff in multiple locations were unprofessional and inconsiderate, if not below par in terms of their training, let alone their sincerity towards clients, if any. They don't seem to possess any incentive to help their clients at all. Since our purchase of the two additional ticket sets (** and **) was clearly a consequence of all the mishaps of Emirates, and totally unnecessary, we have no doubt that we are on fair and solid ground to request for a total refund of the stated tickets.

3-First flight attendant told me she has to double check and let me know. After 5 min I asked second flight attendant (Named as Harriet) and she told me she has to double check. After another 5 mins of being ignored I asked the third flight attendant (Mourad) The same question and he told the same thing which he has to double check. I waited another couple of minutes and while the second attendant (Harriet) passed my seat I called her again, in a very disturbed form of being ignored and I asked her “why is it to hard to give a simple answer instead of ignoring me to tell me if there is an extra food or not. Why are you guys so ignorant and disrespectful?” She said she’ll let me know very soon. About 1 min after she came back and she told me there is no extra food of any kind in the plane.

4-I asked her if she is sure on this 300 passenger plane which is not full and almost 1/3 is empty there is no more food or they didn’t expect anyone ask for another food? She said she is sure, and I asked her to call her manager. 5-After 5 minutes I saw at the back she is talking to the third attendant who ignored me before and seemed like they didn’t even asked or informed the manager. 6-I went to the back and asked her if she informed the manger and then the third attendant (Murad) entered to a conversation and interfered. When I had my voice higher than average as I was very frustrated, he told me to watch my language. (With a very heavy Middle Eastern accent.) I told him, “If I don’t disrespect you or swear at you how can I watch my language, by submitting my complaint and asking you to call your manager?” (I guess he wanted to tell me lower your voice but his poor English said something else which could even escalate the fight).

7-This back and forth conversation with this attendant escalated and was disturbing to other passengers by raising voice till the lady (Harriet) told me the manager is informed and I returned to my seat. 8-I spoke with Azrin as she introduced herself the economy section manager. She told me that she hides the extra foods in different section that other attendants don’t know if there is any extra food or not. 9-She also confirmed only she knows that there is more food left and there was, which she offered to provide.

10-I asked her why the other attendant either lied or if she didn’t know why she should lie? 11-She didn’t know what to say. 12-Worst was when I asked the manager to disclose me the last name of the attendant, she declined and only informed me of their first name. I asked her, “Isn’t it nonsense to decline such when you guys all have name tag with full name on your chest?” She still insisted to not provide last name which I only referred their name here as I was told by her.

Conclusion: 1-I am 100% sure that the poor quality of Management In this flight is damaging reputation which Emirates is trying to build with high costs of advertising and buying expensive and comfortable planes. 2-However I hope by submitting this complaint someone follow up from Emirates and assure that customer service is a priority even the airline is a Middle Eastern region company but the quality is important as they advertise. 3-I have requested for food previously from other companies, and either they nicely provided or if the flight was packed they quickly answered and nicely explained, not like ignoring for 15 minutes or lying to shut someone down.

4-As I am a manager myself a manager is a trouble solver, which I saw no attempt from Azrin to offer any sort of sympathy, I really thought she is trying to cover up and pass the message of this what it is and encouraged me so submit a complaint. I told him not only a complaint will be submitted but my online review, or BETTER BUSINESS BUREAU complaint will be drafted as well but she seemed very welcoming and encouraging to have me proceed with my frustration.

It's evening and no clinic open, they told us to go nearby hospital and we went ended in emergency section. We just pay 1300 pesos and gave antihistamine -they said maybe in food intake (and gave us medical certificate w/c the ground staff said it is not valid, no fit to travel. Our place are very far from the airport so we decided to slept in the bench in the airport. We waited till the clinic will open 1000 AM. luckily we meet Specialist Doctor in allergy and give us fit to travel. I Skywards member and like Emirates but the some staffs are not competent, maybe needs more training, before they bang my knee with the food cart/trolley (I'M TALL). My daughter is complete injection of anti measles, etc. in Dubai. We paid for rebooking w/c in my point of view is not correct.

Long story short, after a 15 min talk, he said that I would have to wait for an hour for him to confirm if I could be boarded. After making me wait for an hour, I was called back and said that I would not be able to board the flight. I did not accept any compensation at the time because they did not let me register a complaint. Immediately later, I registered an online complaint after talking to their representative. The reply that they gave was subpar with no compensation. What actions can I take for the same?

7: Remainder of the passengers reached the check-in counter by 2:00am, and at that time we were told that they cannot check us on this flight, and we will have to look for an alternative. 8: We requested the staff as they were the ones who had advised us to wait till all the passengers are there then why are they now refusing us to check-in on this flight. 9: We were being re-directed to the counter from where we can get the availability of the next flight to US. 10: As the next flight# EK0201 was to JFK (New York), we were asked to pay AED 22,710.00 ($6500.00). 11: To get on to the next flight, this was something which was suggested by the ground staff we should not have to pay that exorbitant money to get the next flight.

12: As they were aware that we are stuck do not have much option in order to reach our destination they tried to make money on it. Rather they could have swapped us on to the next flight for no additional or very minimal cost. In my view it was really a pathetic experience as a guest of Emirates as the ground staff very cleverly pushed us on the next flight for which we ended up paying more money in order for us to reach to our destination. Also the inconvenience we and our kids had to go thru due to the non-cooperative behavior of the ground staff.

I wish I had an option of negative stars. If it would have been possible, given them NO star. The worst airline; hopefully my first and last travel with them. For no reason we were being penalized to pay for the Cancelation and No-Show fee for our existing tickets, we should not have been charged for the Cancelation and No-Show fees at all. I will recommend NOT to travel with Emirates at anytime as they seems to be with good rating but in reality they have a very BAD customer service.

I have travelled on business/first class also. Many times it never happened. The coach class passengers safety and security also evenly important like first/business class passengers. I didn't speak to the crew members because they will have one same reply that's, "We will fix it once we land, our inspection and mechanical team will take care of it." Thanks for letting us know that's it nothing else happening these days. The other thing is, "Pls mam if you want you can raise a complaint through our webpage, we will get in touch with you." I did notice only on midway otherwise I would have asked for a seat change.

After seeing that I was kind of worried if something happens what will I do, how I'll get another one, etc., etc. It was not good trip. Nothing happened if something happened then what's our situation?? There are many old/uneducated people traveling believing you guys will take care of our safety. Those people might not even knowing that it's life vest which is on the floor. Don't you guys check the safety things in place before plane is ready to board? ?Just incase if something happened what would I have done, how you can be on the safety aspects that too...

At the end of my flight, while disembarking, I noticed plastic wrapping, miniature, plastic tooth brushes and plastic cups (among other things) littered the floors of your aircraft. Its is not only appalling but completely irresistible to see a reputable company show complete disregard for the plight of our planet. Sadly, air-travel leaves an undeniably massive carbon footprint, why not make simple changes where you can?! As I understand it, concerns around biosecurity dictate many, if not all of these plastics must be destroyed rather than recycled. Why not replace these plastics with a more eco-friendly material? With more and more people using air travel, Emirates you are contributing to the disastrous state of our planet! What will you do to change this? I am dreading my return flight! #wakeup #environment #climateaction #actonclimate

They informed us that they cannot do anything about it because our flight has been cancelled. We said we cannot fly on 23rd due to our duties etc. and they said they all come back in the morning and asked us to call. So, we call in the morning and lady said that there is a flight from Warsaw to Dubai on 24th (as originally planned) but we need to wait 13 hrs at Dubai airport and there is no other option as flight from Dubai to Delhi at 21:25 was cancelled. Not having a choice, we decided to take this flight having in mind that we need to be in Delhi on Sunday. We reached Dubai on 24th of May and we saw that the flight from Dubai to New Delhi has not been cancelled and departure was ongoing what means that they lie to us saying that the flight was cancelled.

Once we noticed, we run to the reservation desk, was huge line but finally we asked if we can change the flight for 21:25 as originally planned. They said, "No, we cannot. It is already overbooked, and onboarding is closed." She said there is an option at 3 am as well but it is also overbooked, 30 people on the list so she all not adds to the waiting list even. Not having a choice, we decided to go out from the airport because no one told us that Emirates should give us a hotel. I am pregnant so for me was difficult to wait at the airport for 13 hrs. Once we came back from city center of Dubai we checked once again if there are some places maybe at 3.

Lady from reservation desk told us it is too late now to onboard but there were places and you should have been added on the waiting list. We said we asked to add, and Emirates reservation service told us that it does not make sense. We asked about business class but no seats anymore, too late etc. Net net we were hanging around till our morning flight that was at 9:50. I was previously flying thru Emirates for business trip to India, but this time showed me that I'll definitely not fly via this airline anymore. They lied to us which is not fair. We were completely exhausted and disappointed.

My seat (#55) in the flight did not retain its position when reclined. Three persons were seated behind me and among them was an uncontrolled drunk guy who was continuously coughing for the entire duration of the 15 hour flight. The man seated immediately behind me seemed to be an ignorant old person who was disturbing me by pushing and pulling my unrestrained seat, and the drunk coughing guy was moving in and out by doing a similar act. When my polite request to the old man failed, I asked an air hostess who without trying to sort out the problem, told me tersely that they can’t do anything as there are no empty seats.

Then as the disturbance and inconvenience continued, I talked to a tall, slim young male steward who replied that he would get back but never did so. Throughout the flight Emirates did not take any action or isolated the coughing drunk guy. After a long time, I got hold of the tall male steward and explained the problems that continued throughout the flight and told him to at least note down the seat number so that others won’t suffer similarly.

After reaching San Francisco, I wrote to Emirates about the horrible experience and they replied on 30 April 2019. Part of the response read: “May I respectfully suggest that you always request the assistance of a Senior Crew member when such an occasion arises, they will address the matter on an immediate basis, give you an alternative seat and assist you the best they can and will document the incident, for our records.” They also said, “Whilst I do sympathize, I would like to advise that your tickets have been fully utilized, we are unable to consider your request for the refund.”

I didn’t agree with the response and communicated on the same day that the tickets (my wife’s also) have not at all been fully utilized as my basic and essentially needed requests for service have been ignored. On 2 May 2019, they said, “While I regret that we were unable to conclude this matter to your satisfaction, we have nothing further to add to our previous correspondence, other than to thank you for allowing me to reiterate our final position.” – Obviously, they unilaterally closed the file without resolving the matter. My subsequent correspondence to them was of no use, Emirates ‘flew away’ from responding and did not bother to respond or redress the situation! Is it, pride and arrogance?

The ground and airport staff in Dubai are most primitive, rudest and backward people I have had displeasure of coming across. Kiss goodbye to any sense of customer service if you come across any issues and they will steal your money and leave you stranded! Be warned NOT to leave your passport with them nor hand your passport over if they ask. The passport is the property of the issuing country and they have no business holding it hostage to use to make you scum to their backwards way.

I refused to give them my password and refused to apologize for telling the ground staff employee that she was rude little girl when she prevented me from boarding my flight to USA. I bought another ticket with Aeroflot and came home but refused to deal with the primitive and backwards ground staff in Dubai. And Emirates staff did nothing to prevent my delay. Do not use Emirates Airline and avoid connecting through Dubai at ALL costs!!!

So, I explain him everything that this is the price shows on Emirates Airline and Emirates Airline customer support booked my ticket, and he said we are not able to do anything. If you want Hotel, then you must pay extra money. My mother is 70 years old and she must sleep on the Airport for 14H +14H = 28H. This is ridiculous. This Airline company do business in the USA and when US citizen need help then there are no one to help because we all are puppet of this big business companies. I will never fly again in Emirates.

The food are being distributed and she came to us saying Chicken will take 40 min. but she has fish with her. My partner answer we can wait for chicken, and she added "so you will wait for 40 min?" Girl I ate all kinds of fish in their place so at least I could eat something different. The worst part is that she came with one chicken and told us that she had only one chicken and again offer my partner a fish while I take the chicken, so my partner said he doesn't eat fish. What she then said is I will take the fish and my partner can eat chicken. I mean you commit to us in the first place and you came to us 3 times or more to insist the fish.

As a five star Airline company; your service is very weak. You don't insist food to your guest and you commit to us once again. Trust me I know how it feels if the guest doesn't like what you offer but I never insist most especially if you're facing a ** national guest right? Or maybe because we have black hair or Asian to be specific that's why you treat us like that. We don't care if you only received 95% of catering in your Airline. We pay for your service and we deserve proper service. But then we took again a flight from Dubai the next day and it was excellent as always. We still choose Emirates after all bad experience that happened. This is just to give heads up to one of your staff as we fell trauma.

My booking reference is **. (attached)

They also told me that the flight was delayed from 09.50 AM until 11:30 AM. The (same) staff member at the check-in counter told me that Flydubai is same as Emirates - so I checked in there only, at the FlyDubai/Emirates check-in desk.

After immigration, I checked the monitors again. I saw the same departure time as my flight being delayed and on Gate 17 operated by Emirates. So as I was told that both are same airlines and my flight was delayed exactly by 11.30 am - I saw Gate 17 and wondered that it has changed. I went to the Emirates boarding gate and asked them what time will they start the boarding procedure. I handed over my boarding pass to Emirates local staff at Gate 17. They saw my boarding pass and then asked me to wait since the flight was delayed.

After 30 minutes around 10.30 AM, I went again to ask and they asked me to still wait a bit longer. In that waiting period I heard an announcement from the airport mentioning my name that I was delaying the flight and I had to come to gate number 7!!! I was shocked and I went back to the same lady at Gate 17 who asked me to wait all that time. Then she said: "Sorry Ma’am, you have a FlyDubai flight - That is Gate 7!"

Immediately I ran from Gate 17 to Gate 7 together with my brother-in-law (he did not travel, but accompanied me all along the way). My brother-in-law did not carry the luggage, but went and ran ahead fast in order to tell them that I am coming as I had a backpack with laptop to run with. He arrived at gate nr. 7 only a few minutes later. But the flight had left already even though my name was announced only once. Even if my name was Usain Bolt I would not have made it to the plane. And all this time I was asked to wait at Emirates Gate 17 by the Emirates staff at Gate 17 even after checking my boarding pass.

I have enquired immediately upon arrival at the airport and verified three times if am at the correct gate with the Emirates staff. Still I was taken to the wrong place. Why was I not informed that I am delaying the flight by FlyDubai earlier than the flight take off and gate closure? If that would have happened, I would not have missed the flight. Since I arrived only a few minutes later running from gate 17 to gate 7. Why did they in the announcement say that I was delaying the flight and how can it be that within 5 minutes the flight has departed? There was no fair chance of making it so why was my name announced anyhow?

And when I reached gate 7, which is the correct gate all this time, I learnt that the plane had already left. Nontheless the monitor still showed "Gate is closing". Why did they not bother to announce me earlier when they were missing a passenger? Or did they check the list of passengers after the departure of the plane? But why would you then announce a passenger's name if the plane has closed door and the concerned passenger cannot board anymore. It’s wrong either way!

Also during the check-in process at the FlyDubai/Emirates check-in desk I was not told that these are 2 different flights - and not the same flight! As mentioned before, I was given wrong information that it is one and the same thing and I should not worry about the flight number. I specifically asked about something odd and even then I am told something that brought me into trouble.

I have talked to the Emirates staff at the Delhi airport. Sadly enough, nobody was ready to help me reach Dubai. They said it was my mistake and I had to get out of the airport and get in again to buy a new ticket, from my own pocket. My husband (at home in AMS) called Emirates and explained the situation. He asked the Emirates person on the phone to get me onto the afternoon (16:15) or evening (21:25) flight, but he was told those flights are full, even on the next day there was no availability. He was advised to contact the travel agent where I booked my flight. My husband then asked the agent on duty to make note of the situation in the system, understanding this phone conversation led to nothing that can be considered as a solution to a difficult situation.

So when he called me to explain this, I had already understood from Emirates desk that there definitely is availability onto those flights but I have to pay it myself. We do not understand why my husband was told something that is not true, whereas Emirates support is there to support or not? I have never encountered a situation before with so much disinformation and with so little support to help me out in such distressing situation. Flydubai was not even ready to talk to us about helping and giving any solution and was not in any way trying to help us out at Gate 7. They were forcing me to pick up my luggage and go outside. I was given an “offloading of passengers“ form onto which I immediately wrote down my comments that I was misguided by the staff on duty!! (form attached). I had to sign this form in order to get back my own luggage.

I felt harassed by two airlines (Emirates and FlyDubai) who were more talking about what I should have done instead of how I was misguided and not fairly given a chance by waiting a few minutes after the announcement of my name the first time. Now I have made extra out of pocket cost to fly to Dubai today and I hope I can make my journey back home to my children on Wednesday in time. Since the first leg is ‘No show' (DEL - DXB), the second leg (DXB - AMS) is automatically cancelled! This will also cost me more money to reissue the ticket.

I consider it not more than fair and not more than appropriate that I will be reimbursed for all the extra costs I had to make (out of pocket) in order to - finally - reach Dubai airport. The hassle, frustration, stress and delay that I endured at the airport because of this (because of misinformation from Emirates staff), I will take for granted. Although a bunch of flowers in addition may help relieve the pain, of course.

Mukta **

Emirates Skywards Lidmaatschapsnummer **

Customer Affairs of Emirates is incapable of handling simple matter of lost baggage. They lost my luggage not me. How they decide what is the value of my contents? After 12 years we made a truly overseas and my family spent countless hours to select items of their choice and it is all gone due to their employee‘s rude behaviour simply because we asked him to put a tag in front of us; which is not too much to ask. He intentionally shoved the bag on the conveyor belt without tag. Now Customer Affairs is even worst in post handling of this situation. Staff in Toronto is willing to help as they understand my situation but they have no influence on staff in Dubai. If Emirates cannot entertain their client with fairness then they should not be in customer centric business.

My mum need to walk to the connecting gate for her own with the back pain issue and she got lost in the airport. She was crying and it makes my heart broken when she described how she got to the connecting gate for Cambodia. I often take Emirates and I used to think it is one of a good airline, but Not now. For me they don't respect their promises and they don't think about passenger problems and try to solve them. Emirates are fail of human concerned. I won't ever put my legs again to Emirates airlines even it is free.

We asked Emirates to please cover the cost of the suits only. The smell stayed with us for two weeks while away and I cannot express the upset it caused every day. The bag we ripped off the lining-gouged oil out the locking and rubber lining with toothpicks. We tried for a year to contact Emirates who had acknowledged receipt a year earlier our photos and receipts and luggage complaint receipt - only to be told they found insufficient evidence to pay a claim for the purchased suits. Something must be up with Emirates that they dont know a bad smell when there is one.

The customer care executives of Emirates informed me that there would be a fee for oversize only as I was below the allowed weight of 23kgs/50 lbs for each bag but nowhere did they mention that there was a $250 flat fee. I tried raising this concern with the Emirates executive named “Omar” at DFW Emirates counter. To which he behaved very rudely. He treated me with utmost disrespect. His exact words were “Hey... I can’t do anything here. If you want to take your overhead baggage then take else take it back and leave”.

Emirates, if you are reading this, you need to take action. Your executives are not professional and lack basic etiquettes. Omar tried to smart mouth and asked questions, again rudely, if I had checked their website and called their customer care number. I, calmly, tried to explain what the situation is and how I am suffering as a traveler because of unclear instructions on Emirates website and from their customer executive.

Omar at the end very reluctantly noted my complaint. I was at the Emirates counter to raise my concern and not to get away with the fees. But sadly, Omar form Emirates team chose to react in an altogether different manner. I hope Emirates takes care of this behavior. Emirates baggage policy is poor and if I get a chance to travel again, I would avoid Emirates for sure. For fellow travelers reading this post, please avoid Emirates as its revised baggage policy is very poor for international travelers, it’s executives at the counter lack professional courtesy.

I was asked to pay £2000 to upgrade to business class, which unfortunately, I did not have as had spent all my savings on my hospital stay (insurance did not pay out in time). I declined and was then told that I would not be able to fly home in economy. Tried to scare an already vulnerable individual into finding a way to pay £2000. I stuck to my guns, and was eventually let on in economy. My leg was already incredibly swollen from surgery (hence the suggestion to fly business) and was in a great deal of pain throughout the flight.

On arrival at the plane door, I was told (despite checking at the check-in desk) that a wheelchair was not on board and that I would have to hop one legged to my seat. 4 days after major surgery. No assistance was offered. I showed the stewards my doctors letter that explained my condition and was offered no alternative or compassion. The only condolence offered was 'It's not too far!'

It was a humiliating and thoroughly painful experience and I cannot possibly fathom why so little compassion or help was offered in the situation. I frankly think it's entirely irresponsible for a company to ignore genuine medical advice. Would an elderly passenger with mobility issues be asked to hop to their seat too? I strongly recommend not flying with Emirates if you have mobility issues, or are concerned about your health while on board. I've tried speaking to Emirates directly before writing this review and have just been given stock responses that again show no care for their customer service.

If you are fortunate enough to get to speak to Emirates Customer Affairs, you will probably get the impression that they are not very well educated and they are 'reading from the screen'. The only way to avoid any unsolvable issues with Emirates is to fly with a different airline. Forget the 'Loyalty Rewards' they don't exist. Contact an airline within the One World alliance, an airline you can speak to, an airline that will appreciate your custom, they will probably do a status match with their own frequent flyer program to retain your silver, gold or Platinum status. Remember, your money, your choice, you choose. Don't be fooled by Emirates Customer Care, they really don't care.

Upon landing, we have to taxi to the terminal, unboard the plane, go through security, then run from gate of arrival to gate of departure which is B29 at Dubai International Airport. I got to the gate at 9:18am, and the plane did not wait for me. The gate was closed, the plane had left. Connecting flight is scheduled for 9:25am on January 2, and did not wait for ticketed passenger like me.

I got a text like this: “due to unforeseen circumstances we’ve rebook your flight EK0334 on 3 Jan 2019 at 9:25. We’re sorry for the inconvenience. You can view your new itinerary on www.emirates.com/MYB using L2PK4W.” I went to reconnecting desk to ask for the earliest flight that can get me to Manila so I can attend the funeral on January 3rd which is the purpose of my trip. The girl at the counter tried to call the Emirates reservation line from 9:25am to 12:30pm (3 hours) with no answer. The line is ringing and no one answering the reservation line. She told me Emirates have only one person attending to reservation and that person is on break.

A big world airline like Emirates have “one” person attending the reservation line? If she’s on break, no one else is there? I begged to speak to the supervisor and they got me Mr. Hassan ** who told me that they do not handle complaints, and it has to be directed to “feedback”. I only want to arrive in Manila to attend the funeral, I have no time to file complaint at this time. Around 12:40pm, I was told I can fly Philippine Airlines at 8pm January 2nd, or Emirates January 3rd.

On either flights, they are telling me clearly I cannot be in Manila for the funeral. Emirates, you have just broken my trust. I chose you so you can fly me there. I am a paying passenger. I agree that delays are unforeseen circumstances, not Emirates fault, not passenger fault and I get that clearly, but every airline in the world wait for their ticketed passengers within a reasonable time especially the delay is nobody’s fault. A delay of 15-20 minutes is a reasonable time for the plane to wait. I have been flying for the last 40 years, and there are times the pilots are announcing “we are a little bit delayed because we are waiting for connecting passengers to board as their flights are delayed.” This is normal in the aviation world.

Emirates clearly showed me that they do NOT care about the purpose of your trip and why you are flying. All they advertise and care about is the drinks that they serve on board, the entertainment of 3,000 varieties to choose from, their star-studded cabin. They think that everybody on board is on holiday, honeymoon, or on a vacation. I would like to tell Emirates that some passengers are on medical trips, or on emergency trips like funeral or death. You failed to see that human aspect of a passenger. That is so inconsiderate of you, and this is the purpose of this review. What a shame you advertise “we are here for whatever trips you have.”

Honestly, you did not even meet the bar that some airlines are so capable of doing. You advertise yourself as the “best airline”, please take that down, it is just pure arrogance on your part. I was NOT able to attend the funeral, and I am holding Emirates responsible and accountable for this because of their failure to wait for a few minutes.

As I was writing this, I can’t help but cry for every word I am typing. I will never ever fly Emirates again, they will NOT take you to your destination in time. They will leave you at the gate, panting and catching your breath, close to having a heart attack, and not care a bit. And for future passengers reading this, please think again before you fly Emirates because I don’t want you to experience my experience. For Emirates feedback department: I will wait for a response from you, I need to hear your reply. I will post this review on many travel websites that I can get to, to make passengers aware of how inhuman you are. I was told multiple times by your travel representatives that “Emirates do not wait for passengers,” in that case, you lost me there. I cannot even believe you can say that, and more so, you actually do it, you do not wait for the passengers.

Emirates, you just won the title “the most inconsiderate and uncaring airline in the world.” And just a suggestion for the VP of Emirates airlines, please review and revise your policy on delays and reconnection, maybe, just maybe, you can gain passenger trust again. If you are in my shoes, you will feel the pain I am feeling right now. Please live up to the expectations of your passengers, put some human touch to how you deal with your business. Aviation world is not just big wings and steel, it is also a human world. I feel I need to be compensated for all of these. I don’t even feel you deserve to cash the airfare I paid for this flight, but that’s only the material aspect. No one can bring back yesterdays, damage done is hard to forget, but surely you can improve Emirates for a million tomorrows. Thank you. I need a response from you. I will wait for a response from you.

This week, the end of January I contacted Emirates to book my flight to Bangkok on August 19th and was told that Emirates have changed their schedule, the Bangkok Sydney route now being flown by codeshare partner Qantas. As Emirates no longer service the route with their own aircraft they refuse to honor their own voucher. I suggested that this was unreasonable so I should be compensated for my loss, this they claim is not possible therefore, having paid $2398-00 and being given a $600 economy fare I would have to bear the loss. If this is the general attitude of Emirates I can understand why they are downgrading the number of flights. I will be taking the matter further.

I'm a past customer who has flown many many times with them. NOT AGAIN. They were uninterested and had zero interest in either what had happened or extending any form of customer service to me. Perhaps what I asked for was too big a financial burden for them? I don't know. I do know I was more upset with them than with the company that ripped us off.

This was by far the worst experience I ever had with any airline. Customer service was/is non existent at Emirates. Do not believe their advertising, it's a lot of bling without any substance. Just because their head office is in another country, it doesn't mean they can ignore your rights as a consumer. I would give them no star at all if it was possible. Do yourself a favor and save yourself from being spend your money with another airline

We are surely talking about a serial thief and/or someone who is very confident on acting like that on the plane. I have my own idea about that of course as I read it happened already! What actually made me astonished was the Emirates customer care reply. They basically close the case in couple of email reiterating that they are not responsible in case of any losses of personal belongings. I tried to point out that I didn’t lose anything but I was robbed and also that I was in business class where theoretically there is a hostess/stewart every 4 passengers but it didn’t work. By the way this is the treatment reserved to a gold skywards member who has been flying with Emirates on monthly basis since the past 3 years. Speechless!

I would like to file a complaint and need refunding guidelines from Emirates. Our flight was rescheduled after a day without any information. IF PASSENGERS ARE SITTING IN NON MOVING FLIGHT FOR 6 HOURS WHAT ARE YOUR REFUNDING GUIDELINES - SEND ME REPLY TO - This was the complaint I filed on 12.11.18, no one contacted or responded to me.

According to them, this was a special offer and missing this flight is like losing the ticket. Which I don't understand upgrading a flight is an upgrade so whatever happen it still my ticket and my flight as long as I pay the penalty. So I won't be refunded nor getting my upgrade. The funny thing is that my booking and my ticket still the same. Being a frequent flyer I think it's a very unfair to have me spend 1300$ for nothing.

Moreover they let me leave from Budapest with my carry-on and laptop bag but when I arrived in Dubai to change flights that had a scale (yes a scale) at the gate when I was entering my second plane they made me weigh my carry-on and laptop bag together and then charged me 100 euros more... Doing that midway through my travel is manipulative and the essence of pure greed. Obviously I was not going to throw my laptop out as it is a work laptop and even it wasn't that'd be stupid. I travel for my job and have been to 29 countries and flown with various airline companies and understand the purpose of business is to make a profit but this is literally the worst airline I have flown in regards to how they scam and cheat customers for ridiculous amounts of more money. If you can avoid them, avoid them. There are better options.

We were issued seats in row 25. As soon as we saw the seats we knew it would be an issue. My wife sat in the aisle seat but immediately knew she could not get up out of it. My son and I had to help her up, which even with the armrest down was a struggle and took a few attempts. My wife became frustrated and physically upset. I think this was a combination of embarrassment and disappointment for me because she had arranged our break as a surprise celebration of my 50th birthday. However, cabin crew were very helpful and because the flight was not full, they were able to move other passengers so that we could sit in the area directly behind the toilets.

It is the first time we have flown with Emirates. If it hadn't been for the excellent flight crew the whole experience would have been far worse. I wanted to try and guarantee we avoided the same experience on the return flight. I contacting Emirates in Dubai. This turned out to be a very frustrating experience. I was informed that the seats that we wanted could not be used by disabled passengers because they were adjacent to the emergency exits. I can understand this logic to a degree, but my wife’s and probably many other disabled passengers’ conditions wouldn’t necessarily cause an obstruction, they just may not be able to exit the seat as quickly as a normal person. However there are appropriate seats in row 17, BUT these are reserved for passengers with infants too!!!

When trying to ensure we didn't go through the same nightmare on our return flight we had absolutely no help or sympathy with our situation from Emirates Customer Services. The only way I could guarantee an appropriate seat on the return flight was to pay £1,400 to upgrade. DO NOT FLY WITH EMIRATES IF YOU ARE DISABLED.

I and my 2 years old son were denied boarding at the boarding gate after check in simply because I was asked to reduce an excess of 1 kg hand luggage (My son's food) which I complied to and in the process of disposing items from my hand luggage to fit in his food into my hand luggage, the gate was shut and we were not allow to board! I could not believe it! Who would treat a woman with a child that way? Flying to New Zealand from Nigeria with a 2 years old son and denied boarding at the boarding gate. A 2 days flight for that matter! I was devastated, I had no money, nowhere to go to for the night and the most annoying thing was that the airline staff ignored us with no apology or explanation. We were ignored. We were 2 women with children that were denied boarding! My son was crying, hungry cold and caught a fever from the horrid experience. An airline that has no regards for women and children.

I thought I was dealing with professionals but as far as I am concern, Emirates staffs were the worst I have ever encountered. We paid a huge sum of about $3000 to get another flight the next day! I complained to their customer service and got the usual rhetoric response from them and their usual policy. I was denied boarding and my baby car seat went missing all on one trip. What a nightmare. My experience is the worst ever and Never again would I fly Emirates even if it is the only airline available. I will keep off people that do not know how to treat humans.

I asked them to transfer me to Emirates. I Spoke to Emirates Customer service who said to me "No. Sorry. We can not deliver your dad's bags." I said, "But Donata is telling me that they are waiting a confirmation from Emirates for a delivery!!!" Then I got so mad and angry as now is 20/11/18 and no baggage for my sick father. He is old and still unwell to go and pick the bags from the airport. Emirates and Donata has lied to me with every phone call I made. Emirates has no sympathy about sick people and told us to pick my sick father bags ourselves. Emirates needs to change their policy and procedure regarding sick people baggage delivery. This is not acceptable, also Donata and Emirates to follow one procedure and not lie to customers. I won't use Emirates again.

I have recently used my free return to London as my chosen date was not available when booking. The only way to do this is via calling an office. I called the local office in Trivandrum and the assistant spoke very poor English. She quoted me an increase in INR of what I thought was in the region of £90 but when it came through on my statement it was about £1000. As I usually pay a small amount extra when using my free change, and the assistant spoke English so poorly I was not aware of this exorbitant price increase. In my view the assistant should have explained that it was a very high increase and explored other ways of returning home.

IE would it be cheaper to pay for a flight change. Customer Service has been totally non-responsive on this matter. I’m ready to book my next 2 return flights and will do so with another airline. Many of my friends stopped using Emirates some time ago due to similar experiences. There are many alternative airlines for this route and unsurprisingly Emirates is no longer rated the best.

After not being able to use my rewards and wanting to keep them to use later, I was informed that the cost to keep the miles is $20 per 1000 rewards. Inevitable this would actually cost more than the actual value miles that I had. As a Gold Sky reward members I feel that the least Emirates could have done, since none of the other options were available to me, is to let me keep the rewards to use in the future without having to pay an exorbitant fee. I see no loyalty given to us loyal members who prefer Emirates as our chosen airline.

3rd incident: Oct 17th 2018: There was an operational issue and flight that was supposed to start at 11.10pm but started next day Oct18th at 5.00pm. With a small kid, we were not provided any accommodation also and the lounge area was awkward. Passengers were ill-treated for which everyone needs to file a case against Emirates. Even to start at 5pm there was so much chaos and confusion for which we were not sure if we will board the flight at least today. 4th incident: I’M WAITING. Planned to depart on Nov 29th 2018. You guys created so much mess every time I trusted and traveled with you. So much pain with kids and the entire journey is tiresome. I will strongly recommend all my friends to avoid Emirates from now on and switch to Qatar, Air India or better Etihad.

I was traveling from UK (Gatwick) to Hyderabad (India). I am a legal resident of UK. I was given my boarding passes in UK and checked in until my final destination in India. This travel started in UK on 28/09/2018. I was travelling in EK016 (from Gatwick to Dubai) and then EK526 (From Dubai to Hyderabad). When I checked in UK my checked in luggage was 18 Kilos and handbag was 8 Kilos. As my checked in luggage was well below my allowance. Then I asked the lady whether I can put my cabin luggage also into it so that I can plan to buy some goods in Duty free shops. She said it should be alright, I can carry however as my weight is well below my allowance, and, she reassured me that it should not be a big issue even if I buy in duty free shops. All went well until I landed in Dubai International airport where I am supposed to be only as a transit, and I am checked in until Hyderabad already.

In Dubai, when I went to the gate B3 (Terminal 3), on early morning of 29/09/2018, already they were started checking the weight at the gate which I never seen before in Dubai or any other international airports. Well there were 2 people whom I faced is Mr. ** and Mr. **, who says he is the supervisor. He started telling me that I have overweight of 15 kilos which need to pay for excess luggage allowance. If any such things are there it all should be told to the customers well in advance and informed transparently rather than stopping in the middle of the path causing trouble to travelers in transit and grab money. But I showed him the tags which I got from UK and I was trying to tell him all this from UK where I said it is Ok if my weight is below the allowance.

They are not ready to see them at all. They were telling what ever happened in UK and checked in luggage they are not interested to listen and bothered. They also mention it is immaterial for them how long I was travelling with Emirates and how much international travel experience I have and say that it is the way the airlines operate, and it is business for them. They were even weighing the laptop bags as well, which I have never encountered in any airlines and in any international airports even in 3rd world countries.

They were very rude, with untidy uniforms, well uneducated behavior very aggressive and threatening the people at the Dubai Airport that they want to call the Dubai Police and hand over us to them if we don’t pay the bills. I told that I have not done any illegal things there and if they want to inform to the police then can do that. I was trying to ask their names and Id numbers, they say they are not supposed to give such information. All that information is confidential it seems, I never knew the identification of an employee is confidential matter. And they will tell such information only if police ask to present. They have gathered few passengers randomly and causing them problems. Whom so ever they want to leave they were doing without any proper rational and partial with people.

They were keeping us there until the last minute of gate closing and telling us that if you don’t pay this amount you will lose this flight and you will end up paying for the next flight for the ticket price and luggage again. So, they were kind of creating ticking the bomb situation and asking for money which was very much annoying and painful. They made my journey very stressful and sleepless night because of their behavior.

So finally, by paying the money at least I can reach home and later I can investigate the matter. I ended up paying 251 GBP. Almost a new ticket purchase. After paying the amount he was sending my luggage to check inside and I was not taking to the cabin. Then I again mentioned him that if my check in luggage is only 18 kilos and how come this can be excess luggage with no cabin luggage at all. Then he was literally pushing me towards the gate and says that, "Don’t argue here and don’t waste our time. Just go and catch your flight and you can complaint whom so ever you want after reaching your home". After all I paid money to travel in airlines not to cause any stress and disrespect from such unprofessional fellows. I need to travel after 15 days again in Emirates and I am really worried about this kind of behavior and business strategies of Emirates puts me at very stressful state.

I noticed on the screens it clearly reminds passengers to drink plenty of water during the flight; not to get dehydrated. Obviously Emirates recognizes how important this is for the safety and health of their passengers, but it seems the staff are not willing to assist. I could see if I requested assistance during a busy period of the flight, perhaps while meals were being served. But this happened during a very slow period, when the aisles were clear and most were sleep. I am very dissatisfied with the lack of friendliness and customer service provided on my 9 hour flight.

The air-hostess were so rude too. I was in pain, seated in a middle seat but they would not come even if you press assistance call switch on your seat. When I went to pantry to get tea, they refused to give it saying they are going to start service in 20 min and I can have it then. I have traveled on Emirates before but this was the worst in-flight experience I had. I have heard about great service to business passengers in Emirates from my husband. Just because we can't afford business class, air-hostess treat us like cattles in economy. I wish this feedback reaches someone in Emirates and they know how badly was I treated in flight.

I kept telling the flight crew that this was pure air sickness and nothing else was wrong with him. He didn't sleep in the previous flight (4 AM flight from Chennai, and we left to the airport at 1 AM from home) and the nausea/vomiting made him tired. I also told that I just gave him the OTC pill, and lemonade or a cup of water would be fine. No one listened to anything I said. We left the aircraft. A stretcher was waiting right outside of the aircraft! Staff who brought that were laughing and mentioned to us that we shouldn't be asking for water also before take-off. Of course my son didn't need the stretcher and walked to the clinic! The Dr provided the "fit-to-travel" certificate without any hesitation and said that the pill I gave my son was good enough.

Emirates PR staff at the clinic apologized to us for the inconvenience caused by in-flight crew. People do get motion sickness, and take medications while traveling. Feeling nauseated is not a reason to be kicked out of a plane. We had made travel plans in Zurich and this disruption caused severe anxiety, (unnecessary) and stress to all three of us. It could have been avoided simply by giving a cup of water/lemonade/ginger ale. And the drama continued...Emirates made us pay $240 USD for the next flight for "no show"! We showed up, boarded and then kicked out of the flight!!! After all the chaos caused by Emirates, I did not have the energy to fight and just wanted to reach my destination. We will never fly Emirates ever again.

Eventually my wife managed to remove all the trays and went to hand them into Alix who refused to take them and told my wife to put the on the floor. Later when Alix came around she asked my 6 old child abruptly to hand her the trays from the floor. This was not acceptable. I have details of independent passengers who witnessed this appalling behaviour by Alix if you would like me to pass their details on I would be happy to. I could forward this email address on with reference numbers to reply to the incident directly. These passengers advised us to put in a formal complaint to Emirates. My issue is the horrible attitude of Alix and her general behaviour towards me personally was unacceptable, I was sat in the seat behind my wife and never once intervened between my wife and Alix conversations.

I am sure Alix has had Complaints made against her judging by my experience there was no need for here to be rude to me throughout the complete flight. Her manager (Emily **) was covering for her by passing on the wrong name details on every occasion spelling me out "Alice" more than 3 times, I had to find another cabin crew member on the other side of the plane to get the correct name "ALIX". Alix removed her name badge proving she was aware of her behaviour towards us being detrimental.

My wife is more concerned about my child's safety than the cabin crew. This whole charade escalated when the cabin crew (Alix) refused to remove 3 trays to give some access to my wife in order to remove the child. This issue is of the utmost importance to me, I would like disciplinary action against Alix and her manager Emily ** for lying to me on 3 separate occasion despite me giving her a chance to be honest and when I asked why Alix's name badge has been removed she told me "Go find her and ask her yourself!" But Alix kept avoiding me for the last 1 of the flight. I never saw her again.

The manager accused us of lying when we said it was in our record that we had this gear and that it was the airline that had let us come this far. We were told it was "not policy" -- even though exceptions are made every day. We were told it was "not safe" -- in which case, why were we allowed to fly with it in the first place, and how come we've never had an issue on any other international flight or flight in the US? Then we were told we could put it in the hold and sign a liability form. It would have been simpler just to throw it into the street.

Not only were we not allowed on the flight, Emirates refused to give us even a partial refund. They stranded us half a world away from our family on Christmas. I had to buy a same-day ticket at enormous expense to get home, and that airline (Delta) had no issue with us putting his gear in carry-on. And of course it caused no issues. Emirates showed not the SLIGHTEST care about us or our experience. I will never fly this airline again.

But there was nothing they could do and nothing I could do. They had to be discarded. Upon return to the UK I filed a written complaint to Emirates. They just keep coming back with lies and excuses trying to pass the blame onto others and not themselves. They have treated my issue pretty poorly. I was a business class passenger with two others and our seats cost just over £12k. But they couldn't care less. So I will now file a claim in the UK small claims court and drag them through the litigation system to get the cost of the new replacement batteries I have had to buy. Maybe some compensation too due to the loss of use of scuba equipment that they were meant to be powering on the 10 night trip to the Maldives. I do not recommend this airline to anyone and I would never, never use them again.

I went to work for the next trip and I was on the waiting list on the next flight. At 7 am We decided to go to Dubai and take. I went to the baggage office to ask how I could take one or more bags but they told me I had to go to the ticket office to get a license or authorization to take the bags. The ticket office told me I had to pay 3000 US dollars to take the bags. The American woman in the airport lounge at Dubai airport to talk to him about the problem but he is not respectful and speaks harshly and despises people rude and did not appreciate the children and the family did not help anything.

The chaos that I saw at Dubai airport by Emirates Airline is mismanagement and not one of the staff The sections that I have spoken to have a solution or guide you to the right way. Each hand aimed at the other chaos and farce. I go up and down from role to role with personal bags and children back. I landed in Dubai at 9 am. I took a hotel and I called the customer service and they told me I did not go to the departure gate for trip d New York No Show.

Please check the cameras at the gate and the problem of your employees that they are not respectable with the passengers and have no credibility to solve the problem of bags and at 8 pm They canceled my reservation and give my bags against me, causing me losses of bookings and did not make a reservation for me to return to Kuwait. Note that I booked selected chairs for the flight from Dubai to New York and from Florida to Dubai. I paid KD 214. You have suffered bad treatment and insult by Emirates Airlines as a criminal or imprisoned person. There is no credibility No honor in dealing with passengers, whether adults or children.

Nothing during our reservation did it state that we cannot travel through this trip/airline. When we asked for compensation, they said that I didn't pay for insurance. I told them that I arrived on time and that I will accept any change to the trip that I can go on. But they said that all of the Emirate flights are reserved for non-Saudis until after Hajj season which is two months. They also said it was my fault for not knowing that I couldn't board and that it is stated on the itinerary. However, the itinerary doesn't state anything about that point of view. Furthermore, my husband and daughter are non-citizens to Saudi Arabia, they are US/Yemen citizen they also cannot board the plane because they are considered as residents of Saudi Arabia so they weren't able to travel as well. Now we didn't travel and all our trip money was taken by them and they will not return it.

Early June I departed with Emirates from Seattle to Dubai. I am 22, a student, and have been planning for some time to relocate to Dubai for graduate school. Knowing I do not have residency in the UAE yet, I purchased a round-trip ticket through the airline (as it is advised to have proof of intended return for immigration/customs). Upon booking the round-trip ticket, I knew I would not be needing the return to Seattle, so I opted to spend extra money on a flex ticket. Essentially, "flex" allows for ticket refundability (although you have to pay a $200 fee to receive the refund). Based on my previous experience with a variety of other airlines, upon canceling my ticket, I was expecting to receive a total comparable to the sum remaining after the $200 deduction and applicable taxes. As a customer, you would assume this would derive from the unutilized fare price, right? This seems to be common sense. Well...not with Emirates...

Upon filling out the refund request form today, I learned that from my round-trip $1,505 ticket, I will be receiving $72.11 back. Evidently, this refund is comprised of only "refundable" taxes. Clearly, this did not appear or sit right with my conscious. After all, I paid for a flex ticket which was several hundred dollars more than the option "saver" just so I could have the option for a refund. On top of that, even with the "flex" option, I would have to pay a $200 fee to even receive the refund. Inherently, this simply did not settle with me...so I reached out to customer support.

Bottom line is this...Emirates, I respect the fact you have tight rules/regulations surrounding your refund policy. I get it. But here is what is innately wrong. You are a company that claims to adhere to a mission of providing "first class service" to your customers. I am sure you will unanimously agree that following ethical guidelines and promoting transparency is a huge part of that. As a customer, my experience (and surely the experience of many many others) relays a far different story. The quantitative details of what outlines refundability is truly not clearly laid out nor easy to find on your site. The chart displaying the various perks of each ticket package (saver, flex, and flex plus) is misleading.

As a student who has to budget carefully (and purposefully selected a flight plan based on the inferences that could be drawn via the transparency of information available to me on your booking site), receiving back $72.11 for a $1,500 half-used ticket is not only highly offensive, but truly feels as though I have been seriously taken advantage of and conned out of my money. I can honestly say I have never had anything like this happen to me in my life, and lesson learned. Even with large companies like Emirates, you simply cannot trust what appears to be truth, fact, or what "should" be ethically right. Rather, as a customer you truly have to traverse buying options with EXTREME skepticism and caution. Flyers, please beware!

They gave me 1,140,000 VND to buy clothes and toiletries for a 24 hour period!!! Sunday 6th get a call that my bag has gone to Sydney (why?? I am in Vietnam???) and would not arrive and they didn't know when it would. Still don't have my medication!!! Monday 7th get told bag wasn't put on flight to Saigon and they don't know why they just forgot!!! During all this time no updates were given on tracking system. I was also given incorrect PIR so had to call to try and track, although there were no updates anyway. Tuesday get call "hopefully" bag will arrive on 4 pm flight but we don't know. No confirmation!!! Despite putting urgent medication in bag on form this is ignored when it should have been escalated. First days of holiday spoilt and very very stressful. I saved and worked very very hard to do this trip. I had to rearrange my tour so I could shop for clothes and that was also very difficult and not what I wanted to do on my vacation!

No real help or confidence in team at Saigon. They don't really care. Massive let down and monumental error by Emirates and ruined the start of my holiday. Even waiting for bag delivery explained had to get up for flight at 3 am and couldn't sleep until had bag. The flight was delayed about an hour and arrived at @5pm but I didn't get my bag until 8.15 pm. There was a heavy rainstorm and flooding and they delivered a huge duffle weighing just under 20 kg on the back of a scooter!!! I know this is Vietnam but the bag could have easily been soaked or worse dropped/damaged. It wasn't even secured to the bike just balanced by the driver! I was exhausted stressed etc. but couldn't rest. I feel completely let down on every level by Emirates on EVERY Level. And their response. “We are sorry it happens. Here’s 15k Skywards points” - LIKE I WILL EVER FLY EMIRATES AGAIN. THEY SUCK.

While I was talking to her immediately Mr. ** (Seemed their Supervisor) came to me, grabbed my luggage in very rude manner and started taking to the other side, saying "let me see now, get him deported." Took luggage back to weighing place and told I am not allowed to take a laptop bag. I explained that it is mentioned on my tickets that one carry-on item such as laptop is allowed. He said, "No it is heavier." I opened the bag and showed that there was nothing in the bag except the laptop. But he was acting really rude and was ignoring what I was showing him on ticket documents. He said, "Your other bag is also heavier than allowed limit" and I will need to pay the money for that.

I told it was already passed from Washington Airport as well as here (Dubai) also. It was just that he was trying to harass me. He was being extremely rude and said he will make sure that my flight is missed. I was really in trauma while dealing with him as it seemed that he was trying that my flight is missed. As I was in a different country I was really afraid. He was not allowing me to go. It looked like that other Emirates staff there was also not comfortable with his behavior. One of the staff member who had weighed my luggage earlier and allowed slowly told me that I could complain online about him. I tried to ask his name but I was told that they couldn't tell his name. Which later I saw on his uniform that his name was **.

Finally I requested him to let me go and I will pay the amount whatever additional they charge. I felt it like a ransom. After a lot of request and paying the amount he allowed me and told the staff to still check in my luggage and didn't allow in the flight. I was really depressed after this incident and I was scared about my return flight if somehow this person is there again he may put me in trouble again. He shouldn't have behaved like this. I was surprised why these kind of criminal mentality people are serving in such a service field. I will never take Emirates in future for me and my family, I have also told my friends about this incident and have suggested to not to use Emirates for flights touching Dubai.

We had pre-booked vegetarian meals for my parents. However, during the DXB-JFK leg, when my parents asked for the vegetarian option, an extremely rude cabin crew took away their non-vegetarian hot component and did not replace it. My parents did not remind him since he was extremely rude and they felt intimidated to request him a second time. I heard about this from my parents only later and was pained to hear they went hungry during such a long flight. Following this, we landed at JFK, cleared customs/immigration and arrived at the baggage claim. We waited at the baggage carousel for around 10-15 minutes without any sign of our luggage. That is when we saw some people rushing to the other side of the carousel, where lay an ocean of luggage strewn all across the floor. After wading through all those bags, we managed to find our 5 pieces of luggage.

When we had checked in at Bangalore airport we were assured by the staff that our luggage was cleared all the way to MSP, so all we had to do was drop in our luggage at the Sun Country office near the baggage claim exit. We were unable to find any such office and upon inquiry with an Emirates staff, we're informed that we had to go all the way to the fourth floor to do the regular check-in. We followed their instructions and went to the Sun Country check-in counter, where there was a long queue. After braving the queue and getting our boarding passes, we then rushed to clear security, where we were again delayed for no apparent reason.

Finally, upon reaching the Sun Country’s gate, we were informed by a rather callous staff that they closed the doors 5 minutes back! We were in a state of shock. I, along with my 2 young kids and aged parents, had been traveling for more than 18 hours, and we were treated with absolute indifference by the Sun Country staff.

Emirates staff too washed their hands of us informing that their flight had landed on time and so it was not their responsibility. So there we were, a small group of passengers who had missed the connecting flight, stranded at the airport, unsure of what was to be done. We were all stressed out over what we should do next, and meanwhile the staff moved on to discuss the recent delivery of a colleague who gave birth to an ‘adorable baby’! I couldn’t believe their apathy towards us. They weren’t apologetic or sympathetic when they obliged to keep us as a ’stand by’ option on a flight next morning. We were supposed to arrange for accommodation (which cost upwards of $240) and food until their next flight at 7 am next morning, a full 20 hours later! My kids aged 8 and 3, were tired and hungry, yet displayed greater empathy and understanding than all the callous Emirates and Sun Country staff, who couldn’t care less.

So we phoned about canceling the flight (2 months ahead of their scheduled departure) and were told that we would pay a cancellation fee of more than two thirds of the original ticket price because 'that is what it costs to cancel the ticket'. The same ticket which will be put back on the website before the end of the day and sold for anything up to triple the original price (because they have 2 months' notice to fill that seat). Upon asking what would happen if he dies before the flight we were told that this (dead) person would still be charged the full cancellation fee as it puts them in a 'difficult position' when he is unable to fly due to being dead.

The 2nd ticket, my mum's would not be eligible for a refund at all, not even if she loses her husband of nearly 33yrs ON the departure date. Not once during that conversation were we offered any condolences for the very difficult and stressful situation we are in, in fact, the customer services adviser told us in an unfriendly tone: you should have read the terms and conditions more closely. We were given the opportunity to provide proof of the illness, which we have been willing to do all along, to be 'considered' by their team but we were warned that this is in no way a guarantee of a favourable outcome.

After all the severe emotional trauma of this high-risk pregnancy and learning that my dad is dying and I can't even see him to say goodbye, my mum said she would be willing to travel amidst the difficult circumstances, fully aware that it might mean she misses him passing away, if she can bring her best friend for emotional support, instead. Positive that this would at least be an option, we phoned Emirates with new hope to see about changing his ticket (still 2 months in advance) only to be told that the ticket is non-transferrable, in fact, all their tickets are non-transferrable and there is just nothing they can do. She has to fly alone or lose the money.

My dad is being penalised financially (massively) for being diagnosed with terminal cancer, and would even be penalised in death because of the 'difficulty' it puts the airline in. My mum is forced to fly on her own, in the midst of the worst time of her life or lose all the money she paid for her ticket and I am unable to see at least one parent in what is also the most terrible time of my life. In the past 2 days we have spoken to 3 consultants, none of whom showed any humanity or even just offered sympathy for the situation, if anything they were what I would classify as hostile and annoyed, and we were told time and again that our request is an inconvenience for the airline. I have never been so shocked by any organisation in my life and I intend to spread the word far and wide.

I paid $135/per seat and purchased in the exit row seats. To my disappointment they are much smaller seats compared to other economy seats in A380. I felt we did not get the value that we expected. The flight attendant accidentally dropped milk carton on me soaking my shirt, hand and book I am reading. She was apologetic but in her hurry, the plastic tray fell on my head.

When the plane landed at IAD, the flight attendant released her seat belt, the moment the wheels touched the runway. I asked her ''Aren't you supposed to keep the seat belt on at least until the aircraft slows down?'' Then she grabbed the seat belt again and the flight attendant sitting next to her said that they are covered and can remove the seat belt early. It did not make sense. I wondered if the flights are safe, where the flight crew themselves are careless. The above incidents show that the security of travelers are compromised on the Emirates aircrafts. Summary: a) For safety reasons, I do not feel safe in travelling on an aircraft which is old, especially when the seat belt is not working and flight crew are careless. b) I have been travelling by Emirates last 4-5 years, I could see the deterioration of inflight service. May be due to large number of travelers in A380s.

They charged me more than my round trip ticket for each of the 2 additional one way tickets. I was in such pain, that I was willing to do this. but then Emirates also wanted a $500 change fee for me to stay on my SAME FLIGHT and PURCHASE 2 additional tickets at a pretty hefty rate. Now this was just taking advantage. I was obviously pretty desperate to be even considering purchasing 3 seats for myself. but the change fee was too much. I blew them off and bought business class ticket on other airline for less than their ridiculous offer. I was so frustrated and disappointed.

A flight can get cancelled due to weather conditions... but can a reputed brand act such foolishly and keep lie conveniently and put their valued customer in an extremely vulnerable situation, Emirates need to decide. While entire UK came to stand still I was dragging 50 kg luggage in few feet of snow all by myself at 10 pm in the night. Even if this is a 1% probability, should this have happened. My answer is no, never. What do you say @emirates.

I went there twice to change my ticket. 6 staff members talking to each other for 15 mins and pretended as if I was invisible. I was charged $300 to change my ticket. I was asked to give them a date meaning I will have to pay next time if I change my date again. Second time after 15 days I went to change my dates, I was asked for another $300. I came back after an hour, they asked me for $700 now instead of $300 they had just quoted. Staff member said, "Yes I did quote you but I did not know" and walked away. I fly quite frequently and so do a lot of my family members. I told my experience to everyone I know. Seems like there is no customer service or courtesy.

As B18 is far from my landing gate, I took more than 40 minutes to reach B18. As B18 does not have a seating area next to departure, I took a seat a bit away from the gate hoping that I will get a alert from flight announcement to catch my flight. Between time zone differences and lack of announcements, I reached the gate 2 minutes after the gate has been closed. Although I understand that Emirates does not have control over the airport layout system, Emirates might avoid these occurrences by either announcing the flights or sending notifications to the travelers as it is easy to lose sense of time during time zone changes. Rude on the ground staff: I admired the in-flight experience of Emirates. However, the on ground staff was one of the rudest I ever encountered. A majority of on the ground staff is outsourced to other companies so most of them do not adhere to Emirates' quality levels and are just plain rude to customers.

Inconsistent check-in policy: At the last moment an Emirates' employee decided to check-in my cabin baggage which has a tiny amount of fragile luggage. I asked the representative whether Emirates would take the responsibility if anything breaks in my luggage but the representative clearly refused it. In the end, I found a broken piece of equipment in my luggage, which Emirates would not cover. Based on these experiences, I would never fly Emirates again and recommend that no one else should as well.

At DXB airport the flight from DXB to Multan was delayed for 3 hrs and 33 mins. I ended up paying more and having the maximum laying hrs as similar to the person who bought cheaper. If Emirates airlines can't keep up with the schedule then they shouldn't have deferential rates on the website based on journey times. I bought a flight for the original 18 hrs, however, ended up reaching my destination in 48 hrs. I have emailed my grievance but doubtful if I ever going to get a respond to that after my displeasing experience with the supervisor and the staff at the Dubai airport. If I don't receive a reply or response this time then Unfortunately Emirates would lose a very good customer and I'm not going to recommend any of my family, friends and business colleagues for Emirates airlines ever.

The customer service personnel should have updated me about the cancellation fee involved and had that happened, I'd not have cancelled the tickets but in-turn would have planned to buy return tickets. So, at the end of the day, I book round-trip tickets for the same flight. I've cancelled my one-way trip booking a couple of hours earlier only to lose $300 more. When I checked with the customer support about this, all they talk about is the policy and the so-called supervisor has got some serious attitude problem. Emirates cancellation refund policy is not in line with the interests of the customers like me, customer service is pathetic and I would never ever book a flight or fly with Emirates.

The reply of the lady behind the desk: "You can repack if you want." As if repacking loses weight! She was a little unsure of herself and had to get reassurance from her colleague next door - both in their late 20s, early 30s. She then stated the obvious that her scales were certified and my bathroom scales were not. Having been an aviation auditor for many years before retiring I know about this argument and was surprised to see how often certified scales were up to 20% off in some cases when x-checking in my early days of keen sense of duty.

After arrival in Thailand I asked my brother to check the scales and he arrived at the following result: 4 pieces of 20 kg each showed exactly 81 kg on those bathroom scales. Not 91.

I believe we got screwed. Emirates not available for complaints. Although wading through the internet, every reply would be one of the Emirates airline itself. Very effective IT defence. Hate to think what would have happened had I gotten through with the complaint. Flight itself was not as good as the airline makes you believe pre departure. Biz class compartment reminded me of the early attempts of large company's open space sea of office cubicles. PS: after a certain amount of the usual cawaffel at the airport she generously reduced the penalty by 3 kgs = 440 EUR!

We’re advised by JetBlue crew that we need to discuss this with Emirates as this has nothing to do with them. Unable to connect anyone at Emirates, we boarded the delayed JetBlue flight and reached Boston airport at around 11:10 PM to find no one from Emirates was available to address any concerns of ours so we decided to go to the Emirates lounge. All other lounges were open except Emirates. I was shocked to see that there was not single ground staff from Emirates to address the concerns of ours and other passengers were stranded there as well. Met someone who flew in from Detroit and had reached Boston at 1 PM to find no one from Emirates was available (even at the times the lounge was supposed to be open - he tried multiple times throughout the day).

I decided to call Emirates again at around 3:30 am and was connected to a gentleman by the name Mohammed who seemed concerned and agreed that someone from Emirates should have been there to address the concerns, asked me to go to the lounge or hotels and Emirates would reimburse the paid amount (both options were ruled out as discussed in the email), address this with the ground supervisor before boarding the flight who could help us upgrade us to business class, and he was escalating this issue to his supervisor who would call me back and follow-up on this as well.

We decided to check-in a hotel, the hotel at airport had no vacancy and the other nearby hotels didn’t have a shuttle service. As we didn’t want to get stranded on the road as the weather was extremely bad, we ended up sitting on the hard seats of the airport that aggravated my wife’s back issues, she was in pain for the next 2 days, and my daughter couldn’t sleep at all due to which our other plans suffered. We missed the first night stay at our hotel in Dubai and missed the excursions we’re supposed to take with our family members whom we’re meeting for a day in Dubai after 10 years (couldn’t meet them due to this delay as well). Not only us but the other passengers (waiting for the same flight) we met, were also disturbed and disappointed by this issue.

In the morning, the ground staff showed up an hour before boarding and when all of us spoke to the supervisor regarding this matter, instead of apologizing he stated that there’s no one available from Emirates due to overworking the previous day and even if someone would be there, they won’t be able to help as this is a weather related issue, and played the blame game of stating that the JetBlue staff shouldn’t have let us board the flight from Atlanta to Boston in the first place. We were already tired and stressed about the delay and were hoping we could reach safely. My point to him was that when I spoke with the gentleman in the call center he had stated otherwise and told me to talk to the on-site supervisor and had put the notes regarding this in the system. The supervisor was in denial and instead of apologizing he stated that no notes were available at his end.

Frustrated with this and no option available, we all felt like an unwelcomed guest. The reason we paid premium for Emirates as compared to other flights available (for way cheaper airfare) was that we wanted our daughter to have the best vacation (that she was very excited and looking forward to) including great flying experience. We had heard a lot about Emirates experience but this has been our most disappointing and pathetic flying experience ever which makes us think that this was a mistake as Emirates doesn’t care about their customers. We have to fly back in a month and hopefully something could be done to compensate for the bad experience and hopefully doesn’t turn out to be our first and last experience flying Emirates. Requested Emirates to look into this and advise.

When we showed up at the Emirates counter at 11 pm, the customer agents were not helping us at all, they were awful! They even told us it was our fault because we did not check correctly our tickets and we should have called them to let them know about the mistake... REALLY??? I have not seen my family for almost 2 years and was really looking forward to see them for Christmas, for which we all had made a lot of plans. I was already very stressed from what happened tonight and upset of our travel plans being disrupted and missing our vacation days. An officer from the call center in Dubai said we simply need to make a new booking on the next flight, the day after, but since the economy class was full, we had to buy a business class tickets if we really wanted to go and see my family... REALLY???

In the end, we booked a last minute flight with another company, we missed two days of holidays, I missed two days annual leaves (which is a lot of money), we missed a big family dinner reunion before Christmas, we had a lot of stress on the night of the 23rd December with little sleep, and the cherry on the top, we received no help or suggestion from the Emirates customer service.

We proceeded to inform someone to assist us as the passport was clearly not handed back to us at passport control. The staff at Dubai Airport took their own sweet time to get back to us and assured us that the passport was not in their possession. We missed our flight but the guy assisting us did not give up. He eventually received a call from someone informing him that the passport had been with lost and found the entire time. Because of this delay and someone was too lazy to inform us we had to pay an R10000 for the next flight which was 6 hours away. We were forced to stay at the airport with a very sick child for an additional 6 hours, at an additional cost and because someone neglected to hand our child’s passport back to us. This is not acceptable and should not be allowed. Last point: the food on our flights from Emirates were disgusting and caused both my kids to fall ill.

We have options when we fly, and we fly regularly. Mistakes happen but the level of service is simply pathetic. Other airlines have lost our bags, and provided poor service, but only Aerolineas Argentinas and Emirates have failed to provide the minimum of customer service. Other airlines tried to fix their mistakes but NOT EMIRATES. One more thing, the Emirates website does NOT accept complaints. You get rerouted to the vacuum of space. And don't bother trying to call. They do not answer the phone.

He spoke to me rudely and arrogantly and at one point he wanted to push my luggage from the check-in to the floor! And he refused to let my friend help me carry my hand carrier (weight within limits per person) even though I couldn't carry myself due to arthritis pain - this is the kind of worst customer service ever! One without empathy and compassion for its customer... And this is Emirates... It was a total let down! An utter disappointment! I am appalled with Emirates service! They should not employ people who do not have the aptitude for good customer service and tarnish their brand name. That chap Ismail certainly tarnished the name Emirates. Disgusting service rendered by Ismail from Emirates.

If you consider how would a child on lap travel only for the connection flight when the whole flight ticket is from Pittsburgh to Hyderabad, India. Secondly, as I called the customer service couple of days before the travel date about cancelling the child ticket due to ill health, I was informed to wait until the journey is complete and then apply for ticket, and it was also mentioned that since the child doesn't occupy a seat, even if the ticket is cancelled after the journey it should not matter as long as the child did not travel. All the customer services representatives that I spoke to have clearly mentioned that it should have been a full refund, and the refund center, if they have any doubt about child traveling the partial flight, can be easily verified by reaching out to JetBlue.

They did use the terms and conditions which as you know it’s small and so many words to say that it’s not workable for the return tickets. If so, why Emirates still popped up the options to ask her customer to pay much more for the Flex Plus. Moreover, Emirates has also shown the difference among the options and said that Flex Plus means free to cancel or change anytime. I am very upset and frustrated to her tricky way to deal with her customer and no more response until now! Her misrepresentation is totally against the Consumer Right Act! But I cannot find any institutions in the UK to deal with this issue! It seems no way to get the justice!

However it wasn't the case and the Dubai – Washington IAD flight departed without picking IAD bound passengers. She was in Dubai without any information on her next flight, and the Emirates staff didn't offer any assistance whatsoever, she was booked for a London bound flight and a connecting flight from London to Washington (in British Airways) on a waiting list without her consent.

We had to cancel that booking and book a flight back to Mumbai with considerable difficulty and effort, because of which we had to suffer mental anguish along with long phone conversations with your customer care. She was kept waiting for 12 hours in Dubai and very little information was provided to her. And my brother and I had to call long distance to my mom in Dubai and Emirates customer center to coordinate the travel details. In fact your staff is so callous that they removed her wheelchair option on her return ticket from Dubai to Mumbai because of which she had to carry her own luggage and she hurt her hand and back in the process and had to undergo medical treatment and rest.

We had to incur the following costs due to misguidance by Emirates staff and Call Center. Full Air Fare (Ticket Price) – Rs. 77,844. Medical Costs - Rs. 20,000. Mumbai Transportation Cost - Rs. 5,000. International Phone Costs - Rs. 10,000. Lost of Productivity Rs. 40,000. Grand Total Expenses Rs. 152844. Emirates has an extremely bad customer service & call center. Their flights may be good, but they are limited. If you miss a flight, they have no options for alternate flights. They don't have a fair refund policy for canceled flights. Their call center reps are rude and give false information. Please avoid Emirates.

In Johannesburg I went to the Emirates check in only to be told I had been offloaded from an overbooked flight (EK764) inspite that my booking was confirmed. The solution to this was for Emirates to offer me a night in a hotel and to fly me to Dubai the following night - meaning I would miss my meeting (the purpose of my journey) spend one night in a hotel and then fly all the way home again. I refused this option as I had told the person helping me that if I did not fly on 14th it was not worth flying at all. In order to get this far, I stood, ignored, at the check in desk for 90 minutes. To add insult to injury, Emirates could not provide me with a flight back to Port Elizabeth, the origin of my journey, and I had to buy a new, one way ticket, from BA.

Here I was sick from something EK had served me on the flight. No one cared. I have written to EK... told me it will take 30 days before someone gets back to me. I think they are overrated. Worse customer service they have. In-flight crew are not friendly at all. I am not going to be flying with EK anymore. Dubai staff are very unfriendly. I am telling everyone about my experience with them.

I paid INR 206,000 INR two hundred and six thousand only for 2 tickets to the travel agent Mr. **, and submitted the passports & photos to the travel agent for the stamping of Saudi Visit Visa. At the time of submission the visa was valid, to be endorsed before 7 Jul17. Due to the embargo imposed by the Saudi government because of the hajj season, the visa was not endorsed as advised by the travel agent on 13-Jul-17. Hence, I asked the travel agent to cancel the ticket and get me the refund.

After that I spoke myself to the Emirates and found that, there will be penalty of INR 7,000 per ticket and the Dubai Dammam sector. Ticket will not be refunded. However, the tax taken on Dubai Dammam sector will be refunded along with HYD BOS HYD sector and I communicated the same thing to the travel agent Mr. ** and asked him to process the refund. My communication with Emirates staff was recorded and the Emirates staff also advised that, she is writing the notes in the system, so as to keep a track of communication with me and to help the other Emirates staff, what has been discussed and advised to me.

Break up of deductions advised by Emirates office. Penalty for cancellation INR 7,000 x 2 tickets = INR 14,000. Non refundable sector DXB DMM DXB INR 8,500 x 2 Tickets = INR 17,000. Total deductible INR 31,000. Net refundable after deductions = INR 175,000. On 19-Jul-17 the travel agent Mr. ** spoke to the Emirates staff in front of me and got the same confirmation as mentioned above and Mr. ** also recorded the voice conversation between him and the Emirates staff in his mobile and also obtained the written confirmation by email from Emirates Airlines. On 20-July-17 when I spoke to the travel agent Mr. **, he advised me that, due to the recent implementation of GST rules Emirates Airlines will credit the Flyways Travel Agency account only on 01st Aug 17 and on 01 Aug17 he will RTGS the proceeds to my bank account with HSBC.

Problem statement. On 1-Aug-17 when I went to collect the refund from the agent, he advised me that, Emirates Airlines are deducting more than INR 60,000 as cancellation and penalty charges and that he will trying to contact the airlines sales office in New Delhi to get the refund as previously agreed. I’m not sure what happened after that.

On 28-Aug-17 he the travel agent Mr. ** sent me WhatsApp message stating that, he will refund me INR 175,000 (INR One Lakh seventy five thousand only) as agreed with Emirates provided if I can wait till 11-Sep-17. On 12-Sep-17 the travel agent refunded me INR 150,700- (INR One Lakh fifty thousand & seven hundred only) stating that he got only this amount from Emirates.

Request. I request the Emirates Airlines to investigate the entire episode, the facts mentioned above and retrieve the recorded conversation, emails etc. from the travel agent and arrange for the full reimbursement INR 175k as agreed and advised by the Emirates Airlines staff to me and the travel agent Mr. ** as well. Much appreciates your prompt action to resolve this issue to refund the amount as agreed.

When I called they told it was cancelled by the agent with whom I booked the ticket which was never the case, since my agent can still see the old seat numbers confirmed in his system. It seems Emirates has cancelled on my seats and allocated to someone else and put the blame on my agent. Me and my agent had to speak several times with the customer service and NO USE, they never changed my seats back and I had to travel without an bassinet on 14 hours flight with lap infant. I never expected such a cheap behavior from Emirates.

Supervisor wined it up having to purchase a ticket from Orlando to Austin. No type of refund or compensation for a night in a half of not being able to sleep because I'm alone, a woman in a foreign country with no type of lodging or anything to be taken care of. Thank God for a small coffee shop inside the airport that offered me water. So I'm a little upset disappointed and having spent an enormous amount of money for a airplane ticket for a vacation that I thought would be a great experience with a top-notch, according to a lot of my friends, of Airline and yeah that was not the case so buyer beware. Make sure that you cross your t's and dot your I's with Emirates. I haven't heard from them either so just leave the bad taste in your mouth as a consumer.

I had a serious heated conversation with them replying to her immoral sentence. All of sudden all other woman working in the same counter area join to gang up. I felt I was in the middle of savage forest. I never ever saw such thing in my life. I traveled many times with different airlines. This is horrible. Their supervisor join his gang by stopping me from flying because I "Shouldn't reply to the Prejudice gang" who came from nowhere to attack me with all kind of nasty statement. They attacked my 13 years old child too. This ** woman was ready to get off her counter to beat us up. I went to the police airport to complain. I was held there for 4 hours. They make me miss my flight and pay for different ones while it's their fault.

The airport director with a Syrian accent was very cold and did not care while I said "How can I pay for tickets while it was you and your staff fault that my flight was missed." It's horrible experience. My child ended up with an asthma attack because of the aggravation the Emirates staff exposed us to. Violating our rights as customers. I love that country but will not return back. I was treated very unfairly. I feel bad the Emirates is represented by people who are far away from being civil, they come from countries where their freedom is suppressed and they express that in their way of dealing with customers. Emirates needs to rethink about choosing her ground staff.

Ok anyway we're in medical and are advised by numerous staff and the doctor that my daughter is fit for travel and should not have been offloaded. She simply needs rest and hydration. By this time we have been awake 16 hours. We are left outside the medical centre with no Emirates staff and told to go find emirates desk. Ok so I after going through security again then three floors with luggage and finally 3rd person at the desk we are told it will cost us to book us back on another flight. I am in tears and after speaking with several different people we are left stranded!! I have no choice and begrudgingly pay the extra money in addition to what we have already paid and wait for our next flight which is 2.45 am in the early hours.

By now my daughter and I are both emotions distressed and exhausted. Was not even offered bottle of water!! Contacted Emirates customer affairs to complain but they simply don't give a **!! They care only about money and how they can make extra money off distressed people. The cabin staff also need to learn the consequences of their actions and how much unnecessary distress they cause passenger! Will never fly emirates ever again and would advise anyone else to think twice because only substandard service and misery awaits with emirates. Trust me when I say awful airline! Anyone else had issues. Oh and I didn't even mention the fact we had no vegetation food just couple croissants and water given to us.

After travelling extensively throughout India, a month later get my confirmation flight details the day before my flight home. I go to the airport and am told I no longer have a ticket cause I didn't complete the last flight on the arrival flight. I advised them the situation and explained what happened and they said, "Sorry your ticket is no longer valid." I tried to speak to an Emirates rep and they had known that could do anything for me. I then had to pay $750 for another ticket to return home. Only way to leave the country. I paid the ticket under protest and went to Dubai and tried to speak to a customer service rep about the instance, "You have no choice but to file online." I did, explained everything and did not get a response until almost 60 days later. No ability to talk to anyone verbally only a email sent to me indicating they denied the claim.

I proceeded to search the internet to find a method of contacting the individual on the phone and I was able to call the rep. Emirates will not take direct phone calls you can only leave a voice mail msg which I did for 2 weeks before Carolyn ** contacted me. I explained everything and she had sympathy and agreed she couldn't understand why I would choose another airline. I explained no one told me ticket invalid and what individual would buy another ticket if they knew they had to pay.

She offered 10,000 skyward points because she could see I was very upset. I told her I wanted to speak to someone higher up. At first she said there was no one. Upon my insistence she forwarded me to a Manager by the name of Susan ** on May 30th. I then got another voice mail and no person when she forwarded the call which I was told would be the manager. I have now called almost every day since May 30th and she has not returned my call. I need some assistance to get this resolved.

So, first travel: I request my pre booked veggie meal. They say I have to book it before. I say I have. They check and come back and say, they are out of stock (???!!!). Now, I sit there thinking, what now? So the minimum courtesy would be to try and provide the traveler something. They just leave. I call them back. They come back irritated (!!!). I ask them "What do you have." They give me a banana and a bottle of water. Great!!

Second time of travel: I tell them "I have already booked the veggie meal, called the customer care twice to confirm, the previous time I wasn't given any food." This time I had made up my mind to confront them, if they had any excuses to give. Well my fate!! They come back saying: "OUT OF STOCK." This isn't real, this isn't happening again! I tell them I don't want a banana this time. (No, no way am dieting my way through a boring, tiring flight!!). They bring me food, I open it and it's chicken. I ask, "What is this?" She says, "Uh chicken!" I see! I requested a veg meal. Blunt answer from her, "Nothing that we can do, the veg meals are over." "Err so what should I do with chicken??" "No don't eat the chicken, eat the mashed potatoes beside it." OO REAL MATURE!!

My 3rd journey: I am in for a fight this time! Called the customer care, told them specifically about my plight, underlined it 3, 4 times. They said they have jotted down my name specifically and that I can get back to them if I had a problem. This time I decide to put my foot down. The same series of incidents follow. I go talk to the group of air hostess clustered in the pantry and the whole group says they can't do anything if they do not have food!! OK NOW TELL ME WHAT SHOULD I DO??!! An apple, some juice and chocolate, were provided, to shut me up... (Great bribe!) 4th time: My husband was the victim this time. They didn't have steak and he was given chicken instead.

So my question is: Is Emirates, one of the flights that charge you twice than the other airlines, trying to cut back their expenses by not providing food to people?? Is this your way of reducing expenses?? We, the travelers specifically mark our food preferences, call and confirm 2ce-3ce to be sure and still when the same thing happens, what does that make us? A bunch of idiots?? I have written to them, their response was I should have booked in advance, when I gave them my flight details and number and specified about the pre booked meals, they didn't even show the courtesy to reply. On writing to them again, they said next time they will me more careful. Well there have been a next time always and I had to go through the same humiliation every time.

What prompted me to write a bad review: My friend traveled recently from DXB-SFO. I specifically told her about the quandary I had to go through. She, like me, is a vegetarian and had taken precautions to make sure she wasn't mistreated. Same thing happened, was provided a chicken meal and asked her to eat the steamed vegetables beside the chicken!! So if this has been happening for years and quite often, I really think the food business in EMIRATES is fraud. They don't stock enough food for the passengers, and come up with unbelievable excuses and solutions!! I am done with EMIRATES!!!

By this time I'm in considerable pain from my knees and hips, I eventually got a wheelchair and demanded to be taken to the Emirates transit desk. There I met a very arrogant and extremely rude man, explained my situation and asked if I could purchase an upgrade to business class and was told NO, and he walked away. After another nearly four-hour flight I was in extreme pain having to take Tramadol. I have flown all classes with Emirates from their conception when they were an excellent airline, now I advise any disabled travelers to go with another airline and avoid Dubai. I will never fly with Emirates again. Oh if you hope for good things from Customer Service UK... they follow the party line.

They were rude enough not to accept US dollars & we had to run around the airport checking for currency exchange shops. Even when we paid, they DIDN'T allow us to carry it along with our luggage even when we pleaded. They said we should buy a new suitcase for it. We again had to run through the entire airport to find a shop for suitcases. The idea is to extract money from passengers. If we have 3 kgs extra luggage, buying a new suitcase would make it to 7 kgs since the suitcase weight would add up too. And this would cause us to pay for 7 kgs instead of 3 kgs. They basically want to extract money as much as possible.

From 2 pm to 4:15 pm, we had to run through the airport like maniacs sweating so much, that at a point it looked like we'd need medical help. Thankfully we made it to board the flight right in the nick of time. The flight was half empty. While checking, if you're a dark-skinned person, they'd check you for like 20 minutes making you feel like low, while ** skinned people walk away in 3 minutes. The toilets were awfully smelly. The experience was a horrible one. I would never ever travel in Emirates, even if it's the only flight available to a country. I'd rather avoid the country than travel in Emirates once again.

I was given two websites to contact, websites that didn't really provide any help whatsoever. 3rd, when we finally found alternative dates to travel, they came out with expensive flights tickets (three times more expensive than the ones I bought on their website). The new tickets were so expensive that we can be better off just purchasing new round trip tickets again. The interesting part about this is that we were able to find a very cheap flight tickets at their website, but according to them, the system they have didn't have the same access. Fourth, after calling 15 times, I decided to ask for a supervisor to be connected with which they denied having.

Fifth, After being exhausted and overwhelmed for all the hassle and lack of cooperation from the airline company, I decided to contact Emirates Consumer Affairs, and after two days I got an e-mail in which I was informed that Emirates can't do anything to help me and that I signed a contract where I agree to all terms and conditions. They never offer any type of solution whatsoever, they basically don't care and they demand more money. I'm wondering if things will have a different outcome if I were a man instead of a woman.

The agent says the flights are full but could do standby in Economy. Laugh my ** off when I paid for Business Class. I had to speak with 3 different agents with NO ONE willing to make it right because their idiot agent confused the words stating that to them change means cancel. Pissed off that our entire trip is ruined. We aren't now arguing with idiot Emirates to get our money back! Why the hell would I fly standby in economy when I paid high dollar for Business Class. I WILL NEVER recommend this horrible airlines to anyone. Now I see why they only fly to certain locations because they are freaking horrible.

The most disappointing part is following up, from their Customer Service, their Facebook account, the Central Refund e-mail. We even went to their Deira Clock Tower Office, Refund Counter. The agent has no clue what happened, no record of transfer in his system and promised to call. I have not received any call to date. They say the same thing, that the refund was processed, the transfer was completed. We check the bank everyday, no trace or proof of refund from Emirates. I trust this Airline, I have friends working in there, however this experience really frustrates me. We can't think of any means to escalate or directly contact their refund team. Why is it that when booking/paying a flight ticket takes 5 minutes, but getting our money back takes around 2 months? It's not much, but it's our money!

Every time I asked for an extra bottle of baby milk, the flight attendant would either say they didn't have anymore left or give a lame excuse. A couple of weeks later while flying back from Dubai to DFW, we decided to ask different flight attendant every time we had to request for baby milk and some would bring just one bottle and some would actually acknowledge the fact that we had two babies that needed a bottle of milk each. Most of them acted like they could only cater for one of the twins and the other one was basically invisible or non-existent to them. It was a terrible experience and if you plan on travelling with babies on board, either look for a better airline carrier that cares and provides for all passengers including the babies because Emirates is not that type of airline.

If any one who slept off won't feel hungry but people like me who cannot sleep on the flights will be hungry. They just give you one meal. My Emirates flight started from Seattle at 9 am, flight was delayed till 10.30. Already people are in flight and then not that they start their food service right away. They waited another one to two hours before they serve. People have connecting flights. They had a chance to eat at the airport or no - no one cares. They give you one meal and the next meal is breakfast before you land.

I always told my friends that Emirates was best flight, but the Air hostess were not friendly and smiling. If you pressed the light button for air hostess to come like they were quite irritated. In between we were hungry and asked for some snacks. They don't have any fruits. They ran out. It was not a pleasant experience, like we pay so much dollars for good services.

The hostess then repeated what the Platinum member who discriminated against me said that The Platinum Member is entitled to all 4 seats and I should get back to my original seat. After the hostess left, I went back to my seat on my own accord. I then requested to one of the other stewardesses that I need to speak to the Person-in-charge. Mr Amrit ** then came to attend to me apologising for the behaviour of Theo and Supervisor Izabela. He then asked me what he could do to make my trip pleasant for the rest of the journey. I asked him that my seat be changed and he allocated one for me in front of the toilet. I compromised with this even though and continued seating there for the rest of the journey.

There are many anomalies here that needs to be addressed: We all told to keep our seat belts on even when the Seat belt sign is turned off ~ is this only for the rest of us humble passengers and not applicable for Platinum Member ~ did the hostess infringe and Health & Safety regulations by allocating 4 seats to the Platinum Member. Was there any element of discrimination here because the Platinum Member was a male Caucasian and I am dark-skinned? Does Emirates practice Class Inequality where special privileges to an elite Group, the Platinum Class and not the rest of us?

Mr Amrit told me that a member of the airline would be calling me to look into the matter. As I have not received any calls of the past 2 weeks is the airline interested in its low echelon clients? My wife & I have been diligently supporting your airline of the past 10 years. As a result of this complaint and was directed to ConsumerAffairs to find 484 complaints against your airline. I am now convinced that we should look for another airline after singing praises about the airline for the past 10 years! I have written this complaint more for the interest of others who may be interested in becoming a customer with the airline so they can be forewarned unlike me who has been a loyal customer of the airline for the past 10 years.

I was alone, my wife did not travel. I was just left to suffer. I was wheeled to a customer service desk, told, "Complete this form and mail to the address give," and I would hear after 30 days. In so much pain, I said, "No, get me a manager." After soon time two male members of staff arrive, that fully agreed with me and promised that someone senior would call me in the morning. That never happened. I did not receive one call from Emirates. I was left to fend for myself until my wife could fly out. I could not get out of bed for days. I took medical advice and it was a bad spinal sprain that need treatment and could result in future surgery.

The attitude of Emirates customer services is very very poor, the bigger they have grown the worst the service all. Because of the attitude of Emirates I have taken legal action and the case is soon to be heard. I am still stuffing to this day. I know if HH Sheikh Mohammed was made aware of all the customer complaints and review he would be horrified. Try and use other airlines. I know it's difficult because the service of Emirates is Direct. The are losing staff at a alarming rate. Loss of pilots is in the hundreds.

We (4) arrived on August 6, 2016. The piano was dumped at a corner despite the fact that it was wrapped in a box, and taped with a fragile tape (yellow Caution) in section D and a box over it at the pick-up area at the airport on our arrival but we never envisage that it would not work until we got home. I called airport number that I received from calling 1800 number, twice and I was told someone was going to call me back. But no one did. When I eventually got someone, she claimed they do not deal with such situation at the airport and will ask Emirates staff to call me back but no one did again. I took to Facebook and sent a message, and I was giving a email for customer service in the US. No positive result until date. The website is not complaint friendly enough. This is unfair to us. The staff at Toronto office never get back after two emails and documents to him.

This is a lie. The Montreal Treaty articles define a maximum in excess of the amount I am claiming and offer no mechanism by which the sum can be reduced unless the customer is negligent or the packaging inadequate. Subsequent emails repeated the same lie and ignore my very specific question as to how they interpret which particular part of the Treaty to reach their conclusion. They do not respond to my subsequent emails. Emirates was fined by US and Canadian transport authorities in 2009 for exactly this same behaviour. Attempts to get assistance from local offices or by phone are futile. Trying to make a complaint online leads to dead ends.

The web gives countless examples of frustrated customers trying to deal with this airline's numerous failings. Lost and damaged baggage, and theft from delayed baggage would seem to be common. I would recommend no one put fragile luggage in the hold of any Emirates plane. I am taking them to Court and will probably spend a few afternoons under the shady trees in front of their Melbourne office with a sign and some leaflets expressing my dissatisfaction. I also intend to post this same information on all the travel blogs and websites that I can find.