Delta Air Lines Reviews

This is awesome, as I love NYC! Thanks for the opportunity to spend time there. I will achieve Medallion level status at the completion of this great trip, which offers some nice perks. But don't expect to ever be able to use them. While I realize nothing will ever come of this post, I appreciate the opportunity to vent to those who may understand how I feel. Thanks.

You will find below the details regarding my lost luggage. However, this is the fourth time that I am providing this data to Delta baggage service. Are there 3 different systems that Delta is using to locate my lost luggage? Why do I need to keep providing this detail if someone has entered it from the very beginning? I gave the information to a gentleman in Atlanta airport on 12/10. I had to give the information again to someone in Atlanta on 12/12 and then on 12/14, I gave this information to the Mesaba employee working in Toledo airport. I don't understand why I have to keep providing the same data over and over.

I am still amazed that with a flight with only 10 people, my luggage was mishandled/lost. Furthermore, I find it rather disrespectful to receive such an impersonal response. I have received more than enough apologies from Delta. Now I want resolutions or my lost luggage back.

I need a status of this baggage claim reference. Also, I have had to purchase travel items (i.e. travel-size toiletries, dress work shirt, OTC medicine, etc.) needed for my current traveling needs. How do I get reimbursed for these immediate items? Lastly, at what date should I enter an official lost baggage claim form for all of the items that were inside my luggage? I had other prescriptions and a pair of eyeglasses that I desperately need to replace soon. I would appreciate any follow-up you can provide as soon as possible.

"SkyMiles members can earn SkyMiles miles across the SkyTeam Network. That means miles for flights on 14 airlines in a single frequent flyer account! And better yet, Elite Qualifying Miles are available on any of the 14 SkyTeam partners. Be sure to supply the airline you fly with your SkyMiles number when making your reservation or when checking in for your flight."

And then on this page,**, it says in the row next to KLM Royal Dutch Airlines, in the columnn under "Earn & Redeem Miles: All KLM and KLM cityhopper-operated flights worldwide."

Note the word "All," not "some," not even "most." "All" is unambiguous. This is quite simply a fraudulent, deceptive practice. We were sold our tickets under false pretenses. Had we been given the slightest indication that we would not get frequent flyer credit, we might have chosen to purchase tickets from another airline. Delta should be forced to give us SkyMiles credit for these flights. Delta is guilty of consumer fraud.

Earlier this year, I checked my MQM account to verify that I would be able to retain my Medallion status in 2010. I was about 12K miles short but knew I had some uncompleted travel arrangements for later in 2009. I scheduled for a cruise (actually with Delta Cruises - sailing out of Rome on 11/19/09 returning on 11/30/09. I compared airfares and even though Delta was higher, I contacted Delta first. I explained my direction to the agent answering the call and he told me that I would obtain 9,481 MQMs and I could use some sky miles to help offset the difference in the fares if I booked this trip with Delta.

I booked my trip, traveled to Rome returning on 11/30/09. I understood that with the 9,481 miles added to my existing balance I would still need a couple thousand more miles so I accepted an AMEX Offer for another AMEX card that would award me the MQMs I needed. After I returned on the 30th of November, I started checking for my MQMs if they increased. Finally, I called and the saga began. I was told that I would not receive MQMs for trips where I used miles to help offset the cost. I have tried to explain that I had the exact type of situation in October of 2009 where I traveled to Boston using Pay with Miles and I received MQMs for that trip, so when the agent told me I would get my miles for Europe, I had no reason to doubt his knowledge.

So now, the sky miles department had eliminated the 1024 MQMs from my account (leaving no audit trail), plus refused to post the 9,481 MQMs for Europe. I guess they didn't want it visible that they were not consistent.

I recently reviewed the Customer First guidelines posted on the NWA website. It recommends that passengers arrive at least 75 minutes before scheduled departure for domestic flights. Since we complied with this guideline, I believe we were unfairly penalized with a $50 per person fee. I have repeatedly tried to resolve this issue via a phone call, email, and letter to NWA/Delta. They insist that the fee was correctly applied since we had failed to check-in on time. I explained to them that it was impossible to check-in on time because they did not have enough personnel available at the counters to process their customers in a timely fashion. During the phone call, I asked to speak with a supervisor but she refused to transfer my call. I sent an email and hard copy of my complaint to Delta (NWA) and received the same illogical responses that make no attempt to address the underlying issue of poor service. (I have copies of their responses in my files.)

I got a call at 9 pm from the cargo service. It was their manager. He said Delta Airline forgot to put my dog on the plane and left him behind on the runway! I had to rush back to the cargo area to collect him. I got all the evidences from them which say that Delta Airlines had signed off to put the dog on the plane. Their cargo service was run by a third party. One of the cargo guys found my dog on the runway and brought him back to the cargo area. The manager told me that Delta Airlines Manager took full responsibility of making the mistake. I have all their names and contact information. I still had to send my dog to CVG, so I had to make another trip to the airport the next morning at 5 am to drop him off. All this not only caused inconvenience, it caused me back injuries and health issues to my dog. I called Delta Cargo Service and talked to a supervisor. She said someone from their management team would call me, but no one did so far. I want to file a lawsuit against them.

My nephew did not make it home until days later. He was under the assumption that they would get him closer to his destination and assist him with getting to his final destination. I was the one who paid for the trip and therefore I am entitled to a refund because I paid for the trip with my credit card so that he could get to Lynchburg. I should be refunded because I paid the full amount for his flight to Lynchburg. Therefore, I was overcharged and Delta has taken advantage of a minor who could not properly defend himself due to his maturity level.

My question is, if there was a weather delay, why didn't the Delta Representative in Orlando inform Derrick about this so called delay? If she was trained properly, she could see that he would probably not make his connecting flight. Why didn't she offer him another flight or just come out and tell him that he was going to miss his flight? This was not the case; he was told that the connecting flight would be delayed. This Representative needs to be retrained. Derrick is a student, more or less a child fresh out of high school and into college and he was taken advantage of because of his age. Therefore, this information was misleading and he should be refunded.

I am a Delta Sky miles member-#**) and I am the one who pays for Derrick flights when he comes home from time to time. I also use Delta for my Military trips as well. This will change now; I will now use other Airlines for Derrick’s travels to and from school. Derrick did not make it home until 1:00am in the morning on Wednesday, 2 days later and he had to pay someone. Derrick was not told that he would be left stranded in Roanoke. This is Derrick's second semester in school and he has flew Delta this past summer, Thanksgiving break, etc. This will change for Christmas and in the future.

Everything was negative. We had to pick up my daughter and rebook another flight which cost us an extra $379. Delta should have an extra person directing those who require immediate assistance since they do not have enough ticket agents. They should change the posting on their website as check-in with baggage for 2 hrs. since they are not helpful. The complaint I filed at Delta had been responded with an apology and a $50.00 voucher. This is not enough! I had to pick up my daughter again, and then take her back to the airport very early in the morning. She needed to be in school since she had an exam and a presentation.

On Thursday November 19th, I received a call from the AAA travel agent that Delta had cancelled our trip. All of the flights still exist in close time frame to our original flights so the flights were not cancelled but we were cancelled off of the flights. The explanation given was that Delta/Northwest merged their vacation package programs and had to cancel and re-enter all of the booked trips. They forgot to re-enter our 6 tickets so we were bumped.

The travel agent from AAA informed me that Delta was willing to fly us out first class on a flight that would arrive 6+hrs later. Our return flight was moved up by 2+hrs and we no longer had first class on the return trip. Our seat arrangements were gone and more than likely we would be sitting all over the plane. I tried calling Delta directly asking for a supervisor and was sent to 2 phone numbers that were meaningless and when I finally did reach someone, they said they could not do anything for me because I was not the travel agent even though I was the one who bought the tickets. I left a message for her supervisor and have yet to hear from him and that was on Friday the 20th.

Delta (via travel agent) finally got us on our original flight out but we had not been assigned seats and again more than likely will be all over the plane. Our return flight was still the flight they changed us to, and we lost first class and have no assigned seats.

I am very upset with the whole situation. The reason we booked early was to get what we wanted. The reason we booked the flight out the way we did was to get to Hawaii early enough to enjoy some extra time. Airfare is extremely expensive and we also have a suite booked starting the 18th. We have now lost our first class return, which is huge to us because it is impossible for us to sleep in coach. That is why we fly coach out and first class back. Who knows how close we will be sitting to each other and I have wasted a ton of time on trying to get this corrected? All Delta could offer was a $500 voucher per ticket that expires in a year and is only good on their vacation package.

What happens to our rights as passengers? If we had tried to make changes, the airlines would have charged us immediately but yet they can go cancel us completely. I tried contacting other airlines but it was too late, there was no other choice for us but to stay with Delta/Northwest. We are extremely dissatisfied with Delta/Northwest and how we have been treated and are currently looking into the situation to see if we have any legal recourse.

With only 10 minutes to spare now before our Delta flight was to depart for Calgary, we ran the 200 yards to our flight. When we arrived at the departing gate, the person in charge (Nipa **) said, "Sorry, but you missed it." I said, “Isn't that the plane right there? She said, “Yes, but I told them to shut the door already." I said, “Did you know that we had landed and that we were on our way?” She said, "Yes." Delta should be ashamed how they treat customers!

Lastly, when I finally got to Abuja, Nigeria, the stroller along with my coat that was in the stroller wasn't on the aircraft. I waited at least 30 minutes to be told that my stroller wasn't on the plane. I was highly upset and couldn't understand why because the flight wasn't a connecting flight. It stopped in Dakar to let passengers off and continued to Abuja, Nigeria. I specifically asked before they took my stroller at the aircraft entrance at JFK if I was getting my stroller at my destination and I was reassured that I was. My stroller didn't arrive until 11/19. Since my arrival is on 11/15, this was a real inconvenience nor did anyone apologize. I have never experienced such bad service throughout my experiences of flying.

When buying the ticket in Moscow Delta office, I was told that the baggage can be 25 kg. I was also reassured that I will get the seat in the front row due to special needs (I was in my 8th month of pregnancy during flying). The check-in in my line was done by Irina. Already two couples in front of me were experiencing problems. In a very rude manner, she was basically trying to do everything she could to get money out of the customers for the baggage. For example, a couple in front of me (The woman was also pregnant, by the way.) was checking in a snowboard and the guy put the form and the boots in the same bag. She spent 20 minutes screaming how they are trying to cheat the airlines with this baggage because they had to put clothes in their suitcase which would cause an overweight and that they have to pay 200 USD extra.

The same situation happened to me right after. My bag weighed 27 kg, because I put everything from my carry-on into the suitcase. Pregnant woman in the third trimester is not allowed to carry more than 3kg. She immediately tried to get money out of me for the overweight in such uncivilized manner that I was just stunned. Ironically enough, all people around me were checking in at least two big bags and had lots of carry-ons. I was the only one in the whole crowd with just one average suitcase for my whole flight. I'm amazed at the tone of this woman who acted like she was given a command by her management to make as much money as she can on customer's baggage. I asked to speak to the supervisor. They wanted extra 150 USD from me, but the way they put it was insulting for me to pay anything to these people.

When I met the supervisor (Mikhail), it became very clear that Delta has a policy of hiring the people worst at customer service, inhumane and without any tact. The supervisor's response was that Delta is a commercial company that needs to make money. I said that I am a long-time customer. I am checking in only one bag, and to take out my things to carry to the plane is very difficult in my condition. After that he made a ridiculous joke about pregnant women and offered me a wheelchair (Can you imagine that?). The tone that he used and the words amazed everyone around who has heard this conversation.

It does not take too much for a pregnant woman to get upset, so not the baggage but the rudeness and inconsideration from Delta representatives caused me big stress and I could not stop crying for the next two hours when waiting for the boarding. (Ironically, I was offered help in the airport by Aeroflot representatives, not Delta). I was also forced to carry at least 10kg on this long flight and in two very old and unaccommodating airports - Sheremetyevo in Moscow and JFK. As a result, I am now on special medical treatment from complications after this flight caused by stress and carrying a heavy hand baggage.

To add to that, I was not put in the promised first row by this Irina. In fact, despite the fact that there were two pregnant women on the flight and two mothers with little babies, Delta airlines did not put any of them on the seats for special needs. I looked who they have seated there, and there was only one customer, an elderly woman, who actually had the right to be seated in those seats. The TV, overhead lights and stewardess call button were not working in the whole section where I was seated with another pregnant woman and a mother of a three-month baby. This was like this throughout the whole 10-hour flight, and Delta said they can't do anything about it. They could not change our seats either.

When getting to JFK, I was already unwell. My blood pressure was very low. No Delta representative tried to assist with going through customs. I spent one hour and a half in the room without any air in line for the passport control (JFK terminal which Delta uses is really in many ways should be considered against health and regulations). I almost fainted twice due to the lack of air and a crowd of people.

I could never imagine such a horrible experience and such insensitivity towards pregnant women. I flew during my pregnancy many times for work with various European and Russian companies, and I was amazed that the US airlines and airports are so barbaric in accommodating people with special needs. It is inconceivable for the country who is claiming to lead by example the rest of the world. It should be also shameful for Delta who employs such staff and makes policies encouraging such behavior.

I informed her what the lady at the gate said to me, and the lady just said that she was not a Delta employee. I informed her that there could have been no possible way for me to know that since she was sitting at the gate where the Atlanta boarding sign was. The lady just said that it was not her problem and that I had to find my own way home. Her attitude was not appreciated, but I still went ahead and called the 1-800 number. They advised me that there was another flight leaving from La Guardia, but I needed the airport personnel to switch my flight. I went up to the desk to speak with the lady, which happened to be the Delta manager at the Westchester County airport. She yelled at me several times and everyone in the lobby was looking at us because she was making a scene. She said that she was not going to help me. I have to find my own way home or call the 800 number and see what they can do.

I informed her that the customer service at the 800 number advised me to tell the Delta manager to switch my flight to La Guardia. She yelled again saying that she was not going to do anything for me and that she was the one in charge of making the decisions. She was simply not wanting to do anything for me, period. This went on for 30 minutes. I advised her to please lower her tone because all I needed was to get on a plane to Atlanta and not have her yelling at me at a public place. I'm a customer service manager at my company, and her attitude towards me was that of carelessness and incompetence. She had the ability to switch my flight over to La Guardia, and I would have arranged my own transportation there, but she simply said that she was not going to do anything for me. This experience made me feel discriminated against, as the ability to accommodate me individually was not done, when it was within her means. I felt embarrassed at the airport after having to deal with that situation.

I've been a true Delta customer for many years, and have solely taken Delta flights. I would have to say that this will be the last time I will ever take another Delta flight. After this embarrassing situation, I had to purchase a plane ticket from AirTran. They were actually able to accommodate my needs immediately and had common customer service skills. I'm requesting a full refund of my one-way ticket from White Plains, NY to Atlanta as it is my understanding that my flight was able to be switched, and it was not done for the simple and several times stated reason, "I simply do not feel like helping you."

She told me that I would be stuck in JFK until 7:00 PM the next night. She rebooked me on a flight leaving over 12 hours later. Delta denied my request for compensation for travel to the airport to catch the early morning flight the next day. Then, I learned that my father died when I was catching my connecting flight that next day and I was stuck in the middle seat between two very uncomfortable gentlemen as I cried quietly to PDX. I understand that Delta cannot control the weather, but they can decide whether to make good on their promise to hold a plane a few minutes for its ticketed passengers or not.

That was not to happen either. Instead, we were told to board AA flight 249 at 4:50PM on October 4th and by the time we cleared customs and got our luggage and transport to our resort, it was 11:59PM. We had nothing to eat really for 2 days. I feel that someone should pay attention to this very serious matter. Our vacation was spent 2 days at the airport and transportation to and from. I have been a loyal Delta flyer for decades. I also used my Delta frequent flyer miles for this trip. We were so sick that for 3 days we could not leave the premises to explore Cabo. I am using my 1,800 miles to give to charity (I don't know which one yet) and even if I want to fly Delta in the future, my husband will not consider it. This is not the first time Delta has spoiled our vacation. I feel we should get some sort of compensation.

I ran to American Airlines with a valise in my hand and pushing my wife in the wheelchair. When we got there, they told us the flight was oversold and they suggested we go back to Delta. Again, pushing a wheelchair and dragging a valise, we went back to Delta. The best they could do for us was to put us on a flight at 4:30 PM that's arriving Atlanta at midnight, sleep over and in the morning take a flight to Florida. We had no options.

We arrived Atlanta at midnight and got to our hotel at 1AM, and we got up at 7 AM to get back to airport and home. I complained to Delta when I was home, and they fabricate some BS and offered me a voucher for $125. The US dept. of transportation is disgusting; they did not even get back to me, only a pre-set email telling me that my complaint was forwarded to Delta. Why do we need them and pay all those people in Washington, DC if they cannot serve us, the citizens? I have sent a complaint to my congressmen and will file a complaint with my US senator. All this to be followed with a lawsuit in Small Claims.

So being I wasn't getting anywhere with her, I called Hotwire. Hotwire told me my flight was not canceled and is only 1 hour behind, and they did have all my contact info. So we do get on flight at 3 to Pittsburgh. Well, we get to Pittsburgh. My daughter's luggage went who knows where; we got it the next day. Ok, not so bad getting to still see family, and I thought nightmare was over. We then go to Pittsburgh airport to return to MN. Again, the flights were delayed and so on. Fine, I and my daughter will end our trip shopping and making the best of it. So we board the flight an hour later like they said we would. I texted my husband to tell him this flight was leaving, I loved him and what time to pick us up being that it changed 2ce already. I waited till I thought we were leaving. So then they changed it again. Now we were on plane, and he said, "Sorry folks, another 45 minutes before we can take off."

So I turned my phone back on to once again tell my husband not to leave for airport until a later time. The flight lady came over and said, "Your phone is not allowed to be on." I said that he just said we were not taking off for another 45 minutes and that I was just telling my husband when to meet us. She started saying "You will not speak to me like that. I will take you back to the gate." I said, "Listen, just tell me when I can use my phone to call my husband." Not another word, she yelled at me in front of not only my daughter but everyone on the flight. "I will take you back to the gate!" She walked towards the front of plane. I asked my daughter, "Did he say 45 min?" And she turned around and came flying back at me. "What did you say?" I said I was speaking to my daughter. She then again told me I will take you back to the gate!

I really thought my friends had set me up on some kind of joke - the way I was talked to and treated was unreal. I would hope that no one would have to go threw that like I did. I could have been taken back to gate, arrested and thrown out of airport in front of my daughter, all because some worker was having a power rush and being a bully. I wish I could have gotten her name. But at this point, I didn't doubt she had no heart or clue on customer service and really think if I had even looked at her, she would have thrown me off flight. The flight number was nw1441 which left Pittsburgh on Oct. 21 at 8pm. I will never fly this airline again nor will my family or my company. Thanks for allowing me to share.

We finally departed Chicago to arrive in Atlanta and had missed our connecting flight. Then we stood in line with everyone else to find out what we were supposed to do. I was told we were on standby for the next flight out and had to go to terminal T. I asked, "Well, how do I get there?" She told me to go down to the food court and turn left. When I did that, I was at an escalator. You cannot take a wheelchair down an escalator and I could not find anyone to direct me to an elevator for several minutes. Needless to say, when we finally got to the gate, the plane was already boarded and the woman was angry because she had been announcing my name, surprised I wasn’t there. I was trying to find the terminal! I was then told that I could sit with my handicapped child, but all my other children were going to sit separately and with strangers throughout the plane and there was no time to feed them. I was so flustered and I burst into tears.

We arrived in Phoenix at 12:20 am with the time change that meant we were traveling without food for 11 hours but at least we arrived safely. I suppose it could have been worse. After a wonderful visit with my father, we returned home on October 14, 2009 leaving Phoenix at 10:05 am. We were informed that it was a very full flight and they would like to check our carryon bags through to Chicago. We arrived in Atlanta at 5:30 pm to find our connecting flight was delayed. I fed the girls and waited around for the flight. I was just happy not to be on the plane waiting on the delay.

We finally arrived in Chicago that night and went to baggage claim to find that only one of our bags were there and that one was destroyed, ripped across the entire front of the luggage and the wheels were broken off. I went to the office to ask where the rest of our luggage was and they had us fill out claim forms for delayed baggage, told us the baggage was on the next flight from Atlanta and gave me a bag and UPS sticker to send the other bag in to be replaced. Today, I have been told the baggage is still lost and they are looking for it. I have teenage daughters and these bags belonged to them with their Nike’s and expensive clothes, all very close to new because school has just started. I just went through a divorce, have no money, no credit cards, and was laid off from my job in May. I cannot even replace the items at this time. When I spoke with Delta, they did issue us travel vouchers for the next time we travel which was appreciated.

Then today, UPS delivered packages for two of the girls saying they were sorry about their bad flight experience. I was really hoping it was the luggage so I could quit watching them wear flip-flops in the cold and complain to me about needing their things. I am now filling out claim forms to replace their things and have been informed that it can take up to 12 weeks to process them. Less than 24 hours to lose the baggage but 12 weeks to replace it must be an astronomical amount of luggage that is lost on a daily basis for it to take that long to send a damn check or maybe they just don’t really care. I do have to say a great many of the Delta employees I have dealt with were wonderful. Anyone related to this lost baggage that I have talked to has been very rude and not in the least bit helpful.

Please note that the Monroe airport (MLU) uses a non-conventional sectional ramp type assembly for boarding passengers which was not lined up properly (walking surface) and created a severe tripping hazard and it's impossible to roll a wheelchair over it going uphill! I strained my back muscles trying to push the wheelchair against gravity and negotiate the uneven wheel-stop to boot. My mother was in emotional distress because of concern of me losing control allowing the wheelchair to roll backwards and her fear of doing myself harm. Furthermore, there was a long line of passengers immediately behind us who would have been bowled over had the chair broken loose from my grip. I don't understand why there was no assistance and sufficient time for this senior lady to board without anxious people rushing her.

I insist on satisfaction in a refund or like compensation for the pain & aggravation experienced by my mother and me for a situation which should never have arisen in the first place. I know for a fact that the accommodations, methods and procedures used at Monroe Airport would never pass American Disabilities Act (ADA) standards and wonder how their inspectors would view the situation.

If Delta, who has been my exclusive carrier for over 6 years, thinks this was an award, it is sadly mistaken. I told the stewardess I didn't want anything. One stewardess took my name and said, "The president of the company will want to email you a thank you" (which also has not happened). When I told the stewardess who gave me the card that I didn't want anything, she insisted. At the end of my 50-minute call to the customer care woman, after all was said and done, I said, "You want me to make photocopies, write a letter and send them to headquarters? You must be kidding!" She then yelled, "Alright then. I will put 5000 into your Sky Miles account." I told her to forget it!

I am done with Delta and will never fly with them again. I will cancel my Delta American Express account, and I will tell everyone I know, including the numerous travel websites I write for, just how Delta shows its appreciation. Just the clothing I was wearing that I had to throw away because I got vomited on is worth more than 5000 Sky Miles. And to already have had me jumping through hoops and now questioning my integrity by asking me to send copies of a form they give out (but no one is aware of) has me hurt and angry. In my book, Delta is unfeeling and treats its customers poorly. And I will get the word out.

Consequences: knee injury from a design flaw in the seats on the Boeing 757. The seat arm when lifted, takes out knee caps of passengers in the next row back. I am a professor of mechanical and aerospace engineering at UCLA. I can state with some expertise that this is a definite design flaw that will result in other injuries. All tall passengers seated in rows with the seats too close together are at risk of serious knee injury. I will likely recover from this injury if there is no cartilage damage and it is only bruised, but there is a serious risk to others that will likely result in serious injuries. There is approximately a 20 to 1 force amplification from the lever arm effect.

An error came up saying that the address on the credit card and the Sky Miles address did not match. I could not get past this. I called American Express to make sure everything was okay with the card and to verify the address. The card was fine; there was plenty of credit limit and the address matched the Sky Miles address perfectly. I called Delta; this is where the issues began. I called customer service, explained my problem and the person I talked to said she could book the tickets for me on the phone and would waive the fee to book over the phone. I thought, "great."

When I informed her that I wanted to use Sky Miles to offset the cost, I was informed that I can only book, pay with miles tickets online, and we had to cancel the reservation. I was informed by her that I just needed to keep trying. I got back online and tried to book flights 2 or 3 more times, with no success. I called American Express one more time - all was fine with the card. It was late so I decided to continue this exercise the next morning. I again tried to book online the next morning. Again it was the same error, and to my dismay, the tickets were now $75 more than the night before.

I called Delta and talked with 8 different customer service representatives, from various departments with no success. Bottom line was, I could not purchase tickets and use my Sky Miles. Since we had made plans for this trip. I got online and booked the tickets, full fair. I thought I would try the special credit card just to see what would happen, and to my surprise, it worked just fine when paying full fair. I needed to purchase 5 tickets in all, 3 for my immediate family and two more for my in-laws. I now have to pay $1025 more for my trip than I had planned just because the special credit card and Delta claim to have different addresses.

I'm not happy with Delta, and the response. Everyone I talked to at Delta assumed what my problem was and did not listen to what the real issue was.

Once we arrived at JFK, we had roughly one hour and forty-five minutes to get through customs and recheck our baggage. There was no Delta representative to meet anyone at any point during this time. Many people who had connecting flights to cities all around the country were confused as of what to do once they did get their luggage. It took one and a half hours to get our bags. At this point, our connecting flight to Las Vegas was getting ready to depart. We finally found someone who told us to take our luggage to a Delta counter on the same floor at JFK.

This counter (counter #1) had a line that took approximately ten minutes to get to the front. Once there, we told the representative that we were supposed to get on a connecting flight to Las Vegas. They told us, very rudely I might add, that we would have to take our luggage and go up to initial check-in and have them re-book our flight. They were not willing to radio or call ahead and see if there was a possibility that we could have assistance, or even make our Las Vegas flight. They simply told us that it wasn’t their problem.

We took all of our luggage and took a very long walk and up a couple of floors to ticketing. We got in line, as we were told to by a representative, at the ticketing counter (counter #2). By now many of the passengers who were on the Rome flight were on the same pilgrimage as we were: trying to figure out where we should be and how to get home. At this counter, we were told that this was the wrong place to be. We were supposed to take our luggage, get on the train and go to another terminal for rebooking. The representatives were not willing to radio or call ahead to see if they were sending us to the correct area. We had now been on the ground for over two hours.

All of our groups, including others from the Rome flight, now made this very long trek from ticketing to the next counter. Once we arrived at the new re-ticketing counter (counter #3), the supervisor was very rude to us. She said that she didn’t know why we were being sent to this counter. The Rome flight had become a nuisance and she told us to “go away”. We were told by another representative at the same counter that we needed to go directly across the hall to another re-ticketing counter that handles matters for those who missed their flight. He said that they called this the “two-hour line”. No one at this counter (counter #3) radioed or called to see what we should do.

We sat in line at the re-ticketing counter (counter #4) for just under two hours. The only reason that we were able to get through this line this quickly was because a new Delta rep showed up and asked if anyone was from the Rome flight. We had now been on the ground for almost five hours. If we had made our flight, we would have been home. The best that the Delta rep could do was get us on a flight the next morning at 8:20. He gave us vouchers for the Ramada and meal vouchers for dinner and breakfast.

Once we arrived at the Ramada, there was another 45 minute wait because of all of the displaced Delta passengers. Once we got our rooms, we went to the only available restaurant to get something to eat. The cheapest meal on the menu was $20. Delta had given us $7 meal vouchers. The hotel was very dirty with horrible service. The next morning we were told that the flight was overbooked and that 4 of the 6 in our group most likely would not be on the flight. They said that they might be able to get us on the 4:45pm flight, but it was already crowded. At the last minute, all of us were able to get on this flight. By the way, a passenger who missed the same flight to Las Vegas the day before was booked on a Sky Blue flight that same night. He hadn’t made it to the airport on time. It didn’t cost him a cent even though it was his own fault.

This horrendous experience with your carrier needs to be addressed immediately and rectified. On a side note, when our plane was landing in Las Vegas, the flight attendant announced that there would be a Delta representative at the gate to help with passengers making connecting flights. The irony was not lost on us. Awaiting your response. Consequences: Not only did we get home 24 hours later. We had to pay for extra meals while in NYC at the hotel that they sent us to.

By changing our flight so close to the date, re-booking will cost at least 4 times more than we paid! I could not believe his bad attitude! Later I called the customer service number again and spoke to someone named O'Neil. I explained the situation and asked if we could possibly be transferred to a Delta flight out of Los Angeles (Air New Zealand had offered to switch our arrival city). Again, Delta was unwilling to help resolve the situation in our favor. O'Neil said that we would have to pay the difference in fares, but even after keeping me on hold (international call!) for 10 minutes, he was unable to tell me the difference in cost. The only thing he was willing to do was waive the $50 change fee.

The rep connected my husband with an AmEx rep. My husband told him that he already had an AmEx card, but so long as there was no additional fee and his Delta miles would be extended for 2 years, he was willing to open another AmEx account. The AmEx rep confirmed that this was true and a new Gold account was approved and opened for my husband prior to the expiration date of his SkyMiles.

It is now the end of September, and my husband's online Delta SkyMiles account shows a balance of 20,000 miles - the award for opening a new Delta Gold AmEx credit card. His 300,000+ miles have vanished. He spoke with a Delta supervisor (Carol), who confirmed that his understanding was correct; i.e., open a Delta SkyMiles AmEx Gold card and your existing miles will be good for another 2 years. She said she had to send an e-mail to the SkyMiles department in Delta (Apparently, they don't even allow telephone contact within Delta to the SkyMiles department, much less between customers and SkyMiles.), requesting that the miles be reinstated, and she would notify my husband when she received a response.

Well, the miles are still gone and time is elapsing. So we called Delta today, and they said they are awaiting a response from the SkyMiles department but that we could pay $50 to have the miles reinstated. It seems to me this is all a case of bait and switch and in the end a way to extract more money for something they said was free for opening up a Delta AmEx Gold card.

I called AmEx (I have been an AmEx Gold card holder for some 20 years.), and they told me that any mile earned using the Delta AmEx card never expires but that they have no control over the original SkyMiles earned on Delta (i.e., "not our problem"), though she did politely transfer me back to Delta where I got the same runaround and suggestion that we just pay the $50 to have the miles reinstated.

Question is when you finally get to speak to a customer rep (at both Delta and AmEx), they say your conversation is being monitored. Wouldn't they then have a recording of the information (or misinformation) they gave us? It seems to me if anyone representing either company incorrectly states what the policy is, the company is still responsible for fulfilling the commitments of its employees. Fifty dollars is a pittance, but I hate being duped. I am ready to make a video to put on YouTube, like the musician who posted "United broke by guitar." Maybe that will get Delta's attention!

I explained to Rayette that it was incorrect because my husband was in a wedding on Saturday the 5th. I asked the Delta clerk about the returning time was for Monday the 7th. He said that was correct for us to return. Rayette then called her supervisor. She then advised Rayette that they had a flight leaving at 11:15PM to Detroit flight #** to Louisville, KY 0835A 9:00AM. It will cost us additional $50.00 a piece to take that flight we did. Once we got on the plane, we ended up with separate seats and it was only two seats left. My husband was in seat 07-A, I was in seat 07-B, behind him in the middle. There were two young ladies seating in the seat where my husband had to sit. My husband had to ask the ladies to get up so he can be seated. Once he did that, the blonde airline stewardess turned around and said to my husband, "Since you asked the ladies to get up, you must let her give you a lap dance."

The young lady heard me as I asked the gentleman next to me if he would trade seats with my husband. She then said, "I will trade with you" so we did make the switch. I never said anything to the stewardess after she had made that remark to my husband. Once the plane landed, I got my bag and went up to the front of the plane and asked to speak to the captain. I introduced myself and my husband to the captain. I then told the captain about the remark the airline stewardess made to my husband and to the young lady. The captain said that was very inappropriate for her to say, that he will call her at the front so she can explain why she would make such remark.

There were two other stewardesses there. The captain said they do not give out the name of staff, so when the blonde stewardess came at the front of the plane, the other female stewardess had told her what was going on. The blonde stewardess was very apologetic when she came at the front of the plane. The only thing she could say is she was sorry, she did not mean to offend anyone by making that comment she had made and she was very tired from flying all day. She then apologized again. I explained to her how disrespectful she was to me and my husband and to the young lady. I felt very embarrass due to the plane was very full with people. I then left. Once we arrived in Detroit, I then called back Delta Airlines and was transferred to a supervisor in Cincinnati by the name of Laura. I explain to her what took place in Las Vegas and on the aircraft. She agree to refund our money back.

Laura said she will note the plane ticket and once we get into Louisville, KY, go to the Delta Airlines clerk, have them to refund our money back and there would not be any problem to get our refund back because she have all the information in the computer. All the clerk have to do is read the notes on the computer. The clerk at the airline desk had a problem trying to get us taken care of. His name was Tim **. Tim was very helpful trying to help us, but he got the runaround just like we did. He then got the supervisor involved. They did see the notes on the computer and still was not able to refund our money back. We stayed at the airport an extra hour and a half to get nowhere on this matter, when we were told by Laura that it would not be one.

I tried to reach Laura back. I was unsuccessful in getting her back. The supervisor took all of our information and filled out a slip to send to the corporate office to request a refund. As of Sept. 25, 2009, we have not received our refund back or heard anything about our refund. Also, we were charged a fee for our voucher that was supposed to be refunded. We have not received that either. I am sending this letter requesting for our full refund back and want to bring this issue to your attention. Can someone please address this? Thank you.

In late June of this year, we purchased new tickets and when we went to use the remaining credits, we were told by the rep that the credits had expired and were no longer valid. Again, we asked for a supervisor who informed us that our understanding was correct but corporate would have to issue the credit now that it has been eliminated. When I called again to check, we were told that Delta had changed their rules on this and that we should appeal to corporate customer service who most likely would grant the credit due to the size of our credit. We have now appealed to Delta who has denied our claim citing that the credit should have been used prior to the expiration date. Mr. ** from Delta made no mention of the use of credits during the 12-month timeframe, just apologized that we did not use our credit before they expired. This is nothing more than a greedy company doing everything they can to increase revenues.

Korean is a partner of Delta's and Delta decided, ex post facto, that while they wanted to give me miles for only one of the trips, they told me essentially that they weren't going to credit all of them. They said that my ticket was a Q class and I couldn't get all the credit. Nonsense. I specifically called Delta to verify the mileage attribution before I made the reservations with Expedia on Korean. Had I known that Delta would not hold its word, I would never have made the reservation and would have taken a non-Delta partner. I have called their executive office and asked for Perry **. They connected me to an underling (executive assistant) named Jeff **. After a three-week ordeal, he assured me last Friday in the course of a 40-minute phone conversation that he would credit all of my miles. I asked for a letter of confirmation via email and he told me without equivocation that I would have one by this past Monday, the 14th.

Additionally, he told me that he would give me 5,000 extra miles for all of my aggravation. I called his office Monday, left a message on his voicemail but I got no return call. I called again today and was told by the receptionist that she was instructed to tell callers when asking for ** that he would be out of the office for several weeks and that I should be referred to yet another executive assistant. I have been given runaround after runaround and I have had enough. They have lied to me and I cannot abide that. While all of this was going on, I finally got a response from all of the documentation I sent on July 15th. It took them two months to send me a letter that asked for the very documentation I had already sent. I have spoken to at least six different people about this and Delta ought to be ashamed.

I am a noisemaker and I plan to contact everybody I can about this injustice. That will include the FAA, the FTC, the GA Attorney General's office, every internet site I can think of, every blog I can locate and will get a lawyer if need be. I am a political science teacher and don't have the luxury of time to dedicate to this quest, but I will make the time. I know when I've been had, but they don't know me and believe me I will become such a nuisance to Delta that they will wish they had never treated me and others this way. I have called newspapers and television stations and await their help. I have also called the consumer reporters I could locate and will continue to do so.

I hope that Delta looks forward to the bad publicity of treating a teacher like this, one whose salary has been cut due to state furloughs and to whom these miles matter a great deal. I also hope Delta is happy doing this to a breast cancer survivor. They have picked the wrong person to demean. I could use your assistance in any meaningful way. I am clear that some of the aforementioned means I will use will do no good, but they certainly don't help Delta's credibility or reputation either. I don't have the unlimited resources or time to take them to court, realizing that they will send a lawyer to get rid of the nuisance suit. I cannot take time from my students and I trust that Delta understands that I will tell everyone I know what has happened here if I don't get what is coming to me. Thank you for your time in reading this letter and helping in any way you can.

During the flight the overhead light on the “F” and “G” seating areas did not work. Many of the electronic games did not work properly on flight in several areas as well. During meal service, the food ran out before everyone on the plane was served. I was in seat 44A and was luckily able to be served. Several of those behind us only got peanuts and snacks. However, shortly after food service ended, a crew member returned to the back of the plane and the crew appeared to be eating meals of some type. The experience many of us had on this flight did nothing to enhance us to fly Delta again.

We showed her the second ticket and told her that our family travels via this route three to four times a year. She became extremely defensive and when we asked her about her name and I.D., she accused us of threatening her! After arguing for almost two hours in the airport, they called the airport police on us. The police came over and after a few minutes of conversation with her, they told us that they can't do anything about this and we should talk to Air France.

The Delta agent's name was Yen ** (the name is not exactly right because she was not showing her I.D.). So they simply didn't let her fly, and she also missed her connecting flight to Iran. I think it might be important to know that my father-in-law went through the exact same route on August 12. We came home and checked online and it turns out that in Dubai airport, they can issue a transit visa if it is necessary.

Should have a minimum of 8-hour transit break

Now, someone might say why you didn't go to the supervisor, and the answer is we did. She was the person who called the airport police to make her job easier. Not helpful at all! The problem is if a Delta agent makes a mistake, no one in Delta wants to stand up and say, "Yes, we are sorry," and help the costumer. They do their best to support the agent that made the mistake and cover her wrong action. Both my mother-in-law and father-in-law are green card holders and they have Iranian passports.

By the time we found out ourselves, the flights that were through Detroit (which were more realistic for my parents, but not desired) were already booked to capacity (or more) and there were no available seats together anymore. I tried through Delta reservations system to get an upgrade to have them be able to sit together and was told the only seats available (that day) would cost $7,600 a person extra. So, I thanked the reservations agent for this opportunity but had to decline because of cost. I was deeply disappointed about my parent’s experience of their probably last flight ever together. I have been a pilot for another major airline for the past 22 years and have seen this industry go through major changes. I am almost embarrassed to tell my peers that I work for an airline. And I dread the horror stories people pelt me with about their experiences with all airlines. One only needs to read the paper on almost any given day.

In no other service industry is it possible to disrespect customers to this level and still operate a successful and profitable company. Although, it seems the airline industry as a whole has not been profitable in decades, even with aircraft filled to capacity. When I see airline representatives (and especially the upper leadership in their Teflon suits with their multimillion-dollar bonuses) try to explain away why things went wrong, I wonder in what virtual reality they reside. A bill of rights for airline customers is not the correct answer, but if it were instituted, it would be the only protection the flying public has over what is available today. This industry begs for re-regulation since it obviously cannot police itself. A bill of rights already exists in the Constitution of the United States although I am not certain it is being used anymore either.

As I was sitting, I heard a comment and looked up. It appeared to be one of the pilots who said the plane wasn't there yet. He then went to the window and looked out. He made a comment to the person at the check-in desk, and he and another pilot said they would head downstairs. I later saw him about an hour later out on the tarmac or apron looking for a plane.

Just prior to this comment by them, what I later observed was the captain of our flight. A female flight attendant plopped her self down directly opposite me. She looked at me and said, "All dressed up and no place to go!" I don't know if it was a statement or a question, and being engrossed in a book, I just smiled and nodded. After hearing the comment, I said to her "Excuse me, is there a delay?" She said there was a delay because of a mechanical problem and we would be getting another plane. I said as it was now between 9 and 9:15 pm, they should remove the On Time wording from the flight schedule on the board. She smirked and nodded. She later left all her stuff there on her seat and went to the bathroom, returning and nodding and then making phone calls.

Then we got an announcement that they were sorry about the delay and that a tug was towing a plane over from somewhere and we could expect it within an hour. At one point prior to going downstairs, the captain had made a comment to someone that it was just as fast to tow a plane over to us than for him and the other pilot to go and bring it. I hadn't quite pieced together the whole story and really didn't understand it, until the flight attendant had answered my question that there was indeed a delay.

They finally announced the whole process and told us it would take an hour to get a plane to us. It arrived at about 10:30 under its own power, and as I was now sitting by a window using my laptop on an outlet, I noticed this and made a comment about no tug to the desk guy who had heard a passenger comment and wandered over to the window. He heard me and just pointed and shrugged.

Once on board, the flight attendant then gave us her spiel about being sorry for being late. Then she went into her long day, the crew's long day, and the desk and baggage people's long day as well as how they all were not happy either because of the delayed flight. I almost felt sorry for the corporation until I mentioned to the elderly and nice lady, who was freezing next to me and finally had a blanket, that they got paid for the delay and that we the customers don't. The nice lady saw the humor.

The captain too apologized, said they had the paperwork in order, and were ready to get us there in less than an hour instead of the assumed 1.5 or so hours because of little traffic and favorable conditions. He then later said that there was a slight delay as the plane was nose-heavy and they were waiting for 200 pounds of sand bags to be put in the tail. I looked at the guy across the aisle, and we both raised our eyebrows. A woman commented "Is that for real? Is he just joking?" or words to that effect.

Later, during the flight, the now tired and animated flight attendant had served us our snacks and a drink and was scurrying about the cabin collecting our waste right as we were on the last mile of final approach. She kept looking out a window near where she would sit facing us and timed it to sit almost at touchdown. Then she took her mike and made three heavy breathing sounds into it that seemed more sexual than out-of-breath. Some gently applauded and quietly laughed for her timing, but I wondered what the nice elderly lady next to me thought as she neither commented nor applauded.

The flight attendant had also mentioned earlier that she would not be flying until 4:00 pm that afternoon. It was now a few minutes past midnight. With the heavy breathing and animated antics, I wondered if she was looking for a date, but that may have been my tired and below ideal imagination in what had been a less than sea level cabin pressure environment.

I am being as objective as I can by writing this. However, it would seem corporate America might get back in line and remember to serve the people with a little show of appreciation and professionalism after the last 8 years of what Jon Stewart may have aptly termed "a ******** to the poorhouse"! I am neither being cynical nor complaining, just observing what seems to be a breakdown from what corporations where, not what they have become. Nose heavy, laptop dancing show types with animated and unprofessional actions... I'm glad the nice elderly lady sitting next to me wasn't my mother!

Now, I am frustrated and I want to know what to do. Do you have any knowledge of a consumer affairs agency that can handle this issue? Do I just take them to small claims court? Do I sue both airlines? Please help by directing me to the appropriate office or agency that can resolve all this nonsense. Thank you in advance for your advice, guidance, or direction in which to continue my efforts. Contact me by either cell or email.

As I went to use the bathroom, I noticed that there were at least two seats available in the business class. I asked if I could sit there at least so I could eat and have something to watch/listen to during the flight. I was told that there were no empty seats in the business class. When I told the attendant that I had just seen the two empty seats, she told me I could not sit there at all. I then experienced a borderline racial situation when the supervisor asked the passenger next to me if I was bothering her with my complaints. Needless to say, I was the only black person on the airline as far as I could see. I have never been so blatantly disrespected by anyone nor placed in a helpless situation like this. I informed Mr. Ben ** from your Montreal office that I had a return flight and wanted an upgrade due to the experience on my flight coming here. I was told that was not possible and that "SkyMiles" or a voucher towards my next flight was all he could do. I don't fly Delta if I can help it because of situations like this having occurred in the past.

I should add that we had 3 changes of itineraries before we even boarded a plane due to mechanical difficulties. One plane sat on the runway all night before they discovered a mechanical issue at six in the next morning. We barely made our cruise and had to add two days at the end of our trip so we didn't go to Italy without seeing Rome. I apologize to anyone who sees this more than once, but I plan to post it anywhere I can until I get some satisfaction from Delta.

Here is the full story: This is my 6th letter to write and request credit for past miles I flew with Continental. When I flew both of the below flights, I had my Delta Skymiles account entered to receive the mileage but never received the credit. My Delta Skymiles account was still in my maiden name, and therefore, it failed to get proper Sky Mileage credit.

I was just married in June 2008, and it took several months to change my name on all my bills, accounts, etc. It seems I missed my Skymiles account, and now, I am being penalized for it. Since then, I provided Delta with the documents to change my name on my Skymiles account and submitted all the paperwork I have for my flights. But apparently, that is not enough and I keep getting rejected. I am trying to recover 8,720 miles/points and have been dealing with you for 6 months. I have not gotten anywhere. I have included 3 of the rejection letters from you, some of which say you never received my documents!

Unfortunately, I may not have all the paperwork needed to get this credit. I am very upset. I never kept my boarding passes from the flights flown in December to PHX, as I didn't have a need for them. To be honest, I am not sure why you would request such paperwork as most people throw that out after the flight! I never knew that either Delta or Continental would need copies of these for mileage-type inquiries. But now, I know for the future to save everything.

Also, after speaking with a Delta representative today, she said most people don't know they need to save their boarding passes and unfortunately, most of them learn the hard way when they are in a situation like this! So you are clearly taking advantage of customers like me who made a simple mistake, and all of this could have been avoided if I in fact changed my name on my account! I would never have to recover boarding passes and such, and now, I have this headache of a problem!

I have also contacted Continental directly to see if I can get the credit with them on my OnePass account, but they cannot honor that because it shows I received credit with Delta as per their system, which is not true. Continental cannot release the points to me, unless Delta says I did not get credit. A Skymiles statement is not enough. Apparently, you have to purge it from your system. After speaking with a Delta customer service rep today, she said there is no way to do that. So again, I am without my miles and very unhappy!

Please consider what I am sending you and the fact that this was all a mix-up due to an unchanged last name on my Skymiles account. I didn't realize that one mistake would cost me 8,720 points. I paid over $930 for these flights and feel I should get the mileage for them. I fly frequently with Continental and Delta, and I am always happy with your service and think you will do the right thing and award me the miles I earned without charging me for it. If you are unable to resolve this, I ask that you forward this to a supervisor. If anything, I am willing to accept at least half of the points owed to me. I think we can come to a mutual agreement here.

After a restful evening at the Renaissance Concourse Hotel, we commuted to ATL and arrived curbside at 0730 EDT looking forward to getting on DL 573 to Saint Kitts (SKB). Given the size of our party and the fact that we are traveling with a one-year old, we had six bags. We waited approximately 15 minutes for a Sky Cap to assist us. The Sky Cap said we could check-in curbside even though it was an international flight. He collected our luggage and went to work on the computer. He spent about 20 minutes trying to check us in. Finally, he said that he could not check us in because we were traveling with an unaccompanied minor. This made no sense. We did purchase a seat for our daughter, but she was traveling with her father, mother, and grandmother.

The Sky Cap loaded our luggage on to a cart and took us into the airport. He directed us to the First Class check-in line. However, the line at that desk was incredibly long. I asked the Sky Cap to stay with us to make sure we would get to the desk in time. It was now 0820 EDT and I was starting to get worried about making our flight, which was scheduled to depart at 0940 EDT. The Sky Cap told us that the line at the Sky Cap Assist Desk was shorter. He collected our bags and put us in that line. After putting our bags next to the desk, he departed and we did not see him again.

We waited in the line at the Sky Cap Assist Desk for 15 minutes. While we were waiting, I was getting very stressed. There were two agents that were not servicing anyone. I went up to them and asked if they could check us in. They said they could not because they were servicing Unaccompanied Minors only. I was not the only one that was stressed. There were three other families in the line and they were all worried about missing their flights because it was almost one hour before departure.

The agent at the Sky Cap Assist desk finally started taking care of us at 0840 EDT. She looked at our tickets and started lecturing me about the fact that I should have gone to the First Class check-in and why was I in the Sky Cap Assist line. I explained what had happened and the guidance we got from the Sky Cap. Then, she finally started processing our check-in. She casually looked up and said, "The flight is closed. I cannot check you in." I was in complete shock. She informed me that the flight had been closed two minutes ago. At this point, I was beyond shocked and I asked if there was anything she could do. She said there was not and that she would put us on the next flight.

Delta only flies to SKB once a week on Saturdays. The next flight was next week. She told me that was all she could do. I was standing at the counter with my wife, one-year-old daughter, and mother-in-law in a state of complete dismay. I asked to speak with a supervisor. She told me the supervisor was busy. I told her I would wait at her station until a supervisor was available.

William ** came to assist five minutes later. I told him I was in shock that Delta would not let us check-in for our flight. He started lecturing me about arriving at the airport two hours before departure for an international flight. I told him that we had arrived at 0730 EDT and had done all we could to get to someone that could check us in. He then started lecturing me about being at the Sky Cap Assist desk and not going to the first class check-in. His tone was so heated and argumentative that my wife had to step in and asked him to take a deep breath and focus on getting us to Saint Kitts.

He finally calmed down, stopped lecturing us, and started looking into the situation. It was now 0900 EDT, 40 minutes before our scheduled departure. While we were standing at the desk, my wife was talking to the other families that were in line. She found out that they, too, had missed their flights because of chaos at the Delta check-in desks. They had all arrived at least two hours before scheduled departure and they, too, had missed their flights.

William ** said all he could do was put us on an American flight to San Juan, Puerto Rico. He said, "That is all I can do. From there, you are on your own to get to Saint Kitts." I was in total disbelief. I have never heard of an airline leaving passengers stranded, especially when the cause for the missed flight was Delta's inability to manage the check-in workflow at the desks of its primary hub.

I immediately called American to confirm what my options were for salvaging what I could of a much-anticipated family vacation. I also logged into multiple airline sites to confirm my options. The best available option was to fly to Miami (MIA) and then catch the 1045 EDT flight from MIA to SKB (AA 2299). I asked William if he could route us to Miami and then book us on the American flight. He said all he could do was get us to Miami, "from there, you are on your own." I asked him if it was Delta's policy to leave passengers stranded and not get them to their final destination. He said that was all he could do. I could not believe that this is the way Delta treats any customer, much less a Platinum Medallion customer.

My wife and I decided that we wanted to make the best of the situation Delta had put us in and decided that we would purchase the American flight. Our original tickets with Delta included a First Class seat for Deborah ** and three seats for my wife, my daughter, and me. I asked William to route us through MIA and to make sure there would be no complications for our return. He said he would get us to MIA that afternoon and that our return reservations would be intact. He started processing this. After ten minutes, he told us that he needed to talk to someone in Billing and he would be back.

We waited at the Sky Cap Assist check-in desk for another ten minutes before William returned with Maryland ** from Billing. Evidently, Maryland had to enter some codes and authorize some things before our tickets could be changed. It took her and William ten minutes to sort it out. They converted our electronic tickets into paper tickets. I was shocked to see that all four of us were in center seats, even the one-year old that was in a car seat. William said there was nothing he could do, maybe someone at the gate could do something for us.

I asked if there was anything he could do for us since we were now stranded overnight in Miami and were now purchasing last minute tickets on American when we had planned this vacation six months ago. He told me to ask a Delta agent at MIA to provide us with hotel vouchers. As we started waking away from the desk, I glanced down at my watch. It was 0940 EDT, our scheduled departure time. We spent 2 hours and 10 minutes working with four Delta employees trying to get checked-in for a flight, and the result was a family stranded in Miami when they had booked four tickets to Saint Kitts and had followed all of Delta's proscribed guidelines for check-in.

I called American Airlines to purchase tickets from MIA to SKB. The only available tickets cost $723.10 per ticket plus a $30 airport service fee and $85 processing fee. We purchased 3 coach tickets at a total cost of $2,284.30. I could not believe that the budget for this vacation had now more than tripled because of Delta's inability to professionally and efficiently manage the check-in process at Delta's Atlanta hub. When I was booking the ticket, the American agent asked me why I was booking three last minute one-way tickets. I informed her of the debacle Delta had put us through. The American agent informed me that it is against standard airline policies to leave passengers stranded, especially if the cause for the rerouting is caused by the airline.

We flew to MIA that afternoon on DL 1995 and had to spend the night in Miami. I was furious that Delta had created a situation where we lost one day of our vacation and had now incurred an additional cost of $2,169.30. The next morning (Saturday 25-July), we arrived at MIA two hours before scheduled departure. The American Airlines personnel were very professional and proficient and they had us checked in within 20 minutes (including the time we spent in line).

Additional delays were experienced when checking-in for departure from SKB on 1-August. Our tickets were converted into paper tickets from electronic tickets. The agents in SKB could not issue our boarding passes because there was a requirement for a Flight Coupon. When we boarded the flight from ATL to MIA on 24-July, the gate agent in ATL took our paper ticket and the Flight Coupon. I asked the ATL gate agent if we would need the paper ticket for our return. He said we would not.

The agent at the SKB Check-in had to call someone to sort out the situation with our tickets. We waited at the desk for 45 minutes while they worked on getting our boarding passes. Given the long line for Customs, we almost missed another flight due to Delta's inability to manage its check-in workflow. Thankfully, we arrived at the airport three hours before departure.

When we arrived in ATL to clear customs the evening of 1-August, we received five of the six pieces of luggage we checked. Upon arrival in SFO, we filed a lost bag claim with the Delta Baggage desk. The agent at the Baggage desk was able to confirm the status of the bag. He said it was being routed through CVG and it would arrive into SFO the following morning. We called the morning of Sunday 2-August and were informed that the bag would be delivered between 8 p.m. Sunday evening and 8 a.m. Monday morning. The bag was finally delivered on Tuesday 4-August at 1000 PDT.

I was in tears and begged the Delta people to let me walk her to the gate. Nobody could care less, they were rude and insensitive. Delta should stop hiring people that follow the rules like a dumb herd of sheep and cannot make an exception when it is perfectly acceptable to do so. I will go out of my way to boycott Delta from now on. Consequences: emotional damage and stress.

As they all know - if you don't get on your first leg, the system automatically cancels your return. My brother purchased a one-way Virgin America flight for $419. Oh, and by the way, this was travel for my wedding. I happen to be a Silver Medallion Delta Skymiles member, so I called in. All that Delta offered in return for this was a waiver of the $150 change fee, but they still were going to charge the difference in ticket price of $241.

Well, I passed because there are one-way flights on Virgin America for less than just the difference in price. I was put on hold for over 30 minutes just to get the meager $150 waive fee. I asked for the name of the supervisor and to speak directly to the supervisor to see if I could get anything else, and was told that would have gotten this Cincinnati agent fired - that they cannot give out their supervisors' names.

So, I'm filing a complaint anywhere that will listen. The way I see it, is that when Delta is delayed - to no fault of its own, such as weather - customers are not compensated. Why are customers punished for their delays through no fault of their own?

I found out from my daughter that even though NWA knew the flight was on the ground, they let other passengers take their seats. There were no other flights available later, so they are now forced to stay over until tomorrow and take the same flight tomorrow. The airlines would not pay for rooms for them. They told them that they could stay at the airport for 24 hours for free and they would give them food vouchers to use at the airport. To add insult to injury, their bags were put on the other flight and are now in Bangor, Maine. So they are now not going to arrive in time for family-planned activities. The airline feels no responsibility to the passengers yet they were aware that the other flight from St. Louis was on the ground.

I made these reservations over 3 months in advance because we are all in Bar Harbor, Maine for their stepsister's wedding. I cannot explain how upset I am about this incident with NWA. Additionally, the flight was over an hour late departing so there would have been plenty of time for them to get on the flight as they were there right at the scheduled departure time. What recourse do I have?

To summarize as briefly as possible, this is the issue: I purchased two round trip tickets to Nairobi, Kenya using my husband’s Skymiles account and purchased miles in order to have the sufficient amount of 250,000. My daughter, Taryn, was flying to Nairobi from John Wayne Airport to Atlanta and then directly to Nairobi on June 9, and I was to join her on July 14 using this same route. We discovered quite by accident a week before her departure date that this route had not been approved by the State Department and all flights were cancelled. This created a massive problem for us but ultimately my daughter did find a flight and flew to Nairobi on June 9 on Delta and KLM.

Upon departure, her return flight as well as my scheduled flight for July 14 had not been resolved. On June 21, after much difficulty, I was able to secure our return flight for July 27 from Nairobi to Los Angeles. However, my outbound flight was completely unsatisfactory involving several stops and long layovers. I ultimately decided to purchase a one-way ticket to Nairobi on another airline. However, on June 22, I confirmed that my return flight was still valid and I would be using half of my husband's Skymiles for the return flight. I wrote a letter to Delta on June 27 complaining about the cancelled flights from Atlanta to Nairobi. A copy of this letter is included in this communication for your reference.

I felt that it was poor customer service to sell tickets on flights not yet approved. I did receive two $100 coupons for my inconvenience that are appreciated. In my letter, I also commended the agents who were able to book me and my daughter in business class for our return flights. Nowhere in the response was there any indication that there was a problem with my return ticket. In the response I received for this complaint, it was obvious Ms. ** did not thoroughly read my letter as she states, 'I respectfully decline your request for reimbursement.' Nowhere in this first letter did I ask for a refund for my outbound flight. However, upon receipt of her response and the coupons, I felt this issue was resolved.

The current problem is totally separate and of greater concern. Upon arrival at the Nairobi Airport on July 27, I was informed my return ticket had been cancelled. I could not call Delta direct as 800 numbers are not accessible outside of the US. My husband spent two hours on the phone with a Delta representative who could offer no explanation for the cancellation nor could she offer a solution. She stated she could not access the system and there was no way to book my flight home. The agent at Kenya Airlines informed me the only way I was getting home was to buy a ticket. I therefore, had no other options but to purchase a ticket. Nairobi is not a city where you can just hail a taxi and go to any airport hotel to figure it out. The Hilton Nairobi, where I had spent the previous night, was full. Spending the night in the airport was not an option. Fortunately, my daughter’s ticket was still valid.

I purchased a one-way ticket from Nairobi to New York and upon arrival in London, I had to purchase another ticket from New York to Los Angeles. Neither the agent in London nor in New York could figure out what had happened to my original ticket. Thankfully, the agent in New York was able to change the ticket I purchased in London to business class on my daughter's flight instead of having a four-hour lay over. Someone in your employ made a serious error. My husband's Skymiles account was charged 62,500 miles for my return flight. I had to spend $3,888.11 plus foreign exchange fees in order to return home. This, in my opinion, is fraud. I had a paid contract with Delta for my return flight and in essence Delta has been paid twice.

In these days of competitive airfares, I find it appalling that customer care staff are so dismissive of a serious breach of contract and unwillingness to admit an error, much less apologize and attempt to compensate. I suffered serious emotional duress over this incident in addition to a large monetary loss. I am truly hopeful that you, as the head of this corporation, will understand the need for good customer service and authorize compensation in the amount of $3888.11 for the tickets I was forced to purchase due to the error on the part of Delta. Thank you for your time and consideration of this matter.

When my parents and I started participating in the Delta Skymiles program over five years ago, you were able to get a round trip flight for 25,000 points. Today, whenever I need to utilize my miles, the most common flight requires 45,000 miles or more. Your program is no longer worth belonging to and the service that I received last month on both flight accommodations and customer service were very poor and unprofessional. I will not longer fly delta and will be discontinuing all your programs.

Morals of the story: Whatever Delta tells you get in writing otherwise you too could fall victim to a "bait and switch." In fact, Delta is one of the worst. Here is another story. We transferred miles from one account to another in order to have enough to redeem a frequent flyer ticket. The tickets were not transferred and the deadline was looming. We called to ask if we could get an extension on the time for redemption. We talked to 5 people we got these answers: 1. No way and the frequent flyer ticket had been sold; 2. Yes, one more day; 3. Yes, two more days; and 4. Yes, seven more days (this one we got in writing).

P.S. After writing this and after many hours of letter writing, Delta agrees to refund the price of the first two tickets. It helps, but leaves me as having bought two $4,000 tickets for a $1,000 fare solely because of a misrepresentation and Delta's arrogance with respect to contract law principles.

I immediately picked up the phone and called up their customer service. A young lady answered the phone whom I could not understand or hear very well. I told her several times to repeat herself because I could not understand her and to increase her volume because I could not hear her, to no avail. I was able to understand that it was going to be a penalty of what I thought to be $150.00 total. When she said if I wanted it, I said okay because I had no choice. She did not clarify at anytime that the charge was a per ticket and we had to pay the difference of the ticket. When my son called Delta to help choose the seats, someone in the reservation department told him that the ticket was going to be closer to $750.00 per person and he suggested I call them back to clarify.

I immediately called back Delta and was told by the customer service lady and her supervisor that nothing can be done. I was not even allowed to keep the original reservations without additional penalties. They even refused to look at alternative airports and/or dates to find a cheaper ticket. My son found a return ticket the next day that was available on Delta, but we could not book it because of the additional penalties. We ended up paying $750.00 per person round trip for a red-eye flight from San Francisco, CA to Birmingham, AL and back. I found this predatory treatment by Delta insulting.

Note: The above letter is almost the exact same letter I sent to Delta with minor editing. And to add insult to injury, Delta charged us extra for 2 small suitcases for 4 people. Mr. Alex **'s resolution was to offer me a $25.00 voucher per ticket which I refused because I found it insulting.

When we got there, I spoke to an airline employee at b31 gate. I asked why he was taken off and there was no explanation. He said his seat was confirmed. I explained to him that my 11-year old was still in the plane by himself, but he did nothing at that point. I asked for customer complaints department and he gave me a 1-800 number. It took me at least three hours to get a supervisor.

The supervisor did confirm that the plane had not landed in LAX so she contacted three different supervisors to explain the situation. However, my son was still not held as he arrived at LAX by himself. He called me from his cell and the supervisor from Atlanta told him to get any employee. She spoke to an employee who held him until my relative picked him up.

My son said he was told his brother was taken off because he was in the wrong plane. The flight date was 07-31-2009 for Daniel ** (11 years old) and for Michael ** (16 years old), the flight numbers were CLKL85 and CLKAKY. The supervisor from Atlanta was going to investigate what went wrong. I am going to file a complaint with corporate and I also contacted attorneys which advised me to go through Delta to get my full refund for the trip, which was about $1,500.

We had a long-planned trip to Tel Aviv to attend a wedding on the evening of Monday, August 3. My wife, a rabbi, was one of two rabbis who were officiating at the service, so it was imperative that we be part of the wedding. Our initial flight from Washington, D.C., to Atlanta on Friday, July 31, was delayed by thunderstorms, which obviously were not within the control of Delta Airlines. Scheduled to leave at 7 pm, we wound up spending an hour on the tarmac before leaving after 9 pm. We had been scheduled for a 10:35 pm connecting flight to Tel Aviv. That flight had been delayed until after 11 pm however, so when we landed in Atlanta at 10:30 pm, we had the opportunity to make our connecting flight. Unfortunately, however, we spent the next 45 minutes on the tarmac waiting for a gate. Our connecting flight departed while we still sat on the tarmac.

That is when our problems with Delta began. We told a Delta employee about our missed connection and asked about future flights and hotel accommodations, and she directed us to make alternative plans at the employee service desk. We walked to the desk to find four employees attempting to help literally hundreds of customers. The line stretched for more than 150 yards, and we recognized that we would not be able to see a Delta representative before 1:30 am. With a toddler in tow, we decided that we could not wait in the line simply to get a hotel reservation, so we asked another Delta representative what we should do about getting a reservation. She rudely told us that we had no alternative but to get to the back of the line. Instead, we made a reservation at a local Days Inn. We did not have our luggage apparently. We are not allowed to have our luggage once it is checked in but at least we had our carry-on bags.

The next morning, my wife (who is five months pregnant) woke up at 6 am in order to get in line to make new flight arrangements. After a wait of roughly two hours, she arranged to get on standby for the flight that evening (Saturday, August 1) at 10:35 pm. She was told that we were at the head of the standby line, but just in case, the Delta agent arranged for us to have seats on a Sunday, August 2, flight from Atlanta to JFK to Tel Aviv.

We arrived back at the Atlanta airport on Saturday evening at 8 pm and spent the next three hours hoping to be called on standby. Unfortunately, despite being told that we were at the top of the line, we did not get called, although more than a dozen others were called. Disappointed, we once again had to take our toddler to a hotel room (this time, the Econo Lodge) at almost midnight.

The next day, we returned to the Atlanta airport at 10:30 am in order to catch a 12:35 pm flight to JFK. We checked in and asked the Delta representative about our flight from JFK to Tel Aviv. She said very clearly that we were confirmed for our flight and that we had seats on the plane, but she said that she did not have the authority to give us assigned seats. We would have to do that in New York. We had a five-hour layover in New York, so we figured it would not be a problem to do so. When we arrived at JFK, we went to the gate and asked for our seats. We were told that we did not have seats and, worse, that we were not even in the system.

Hence, the agent explained, we would go to the back of the standby line. Having been told directly by the Delta representative in Atlanta that we had seats on this flight, we were not pleased to hear this news. We firmly explained our situation to the gate agent and he promised to take care of our situation. He looked up our names in the Delta system, and he found that the system indicated that we already had arrived in Tel Aviv. That was why we had been passed over in the standby line and why we were going to be unable to get on the flight from JFK. We are grateful that this gate agent (I wish we had gotten his name! ) intervened, overrode the system, and found us seats on the flight from JFK to Tel Aviv. We arrived at about 3 pm on the afternoon of Monday, August 3, with barely more than three hours before the wedding ceremony began.

Unfortunately, our bags did not arrive with us. In fact, they had never left Atlanta. For some reason, Delta had neglected to put our bags on the flight to New York with us. As a result, we had to scramble to acquire appropriate wedding attire in time. The bags did not arrive on Tuesday either. For some reason, Delta did not see fit to include them on Monday night's flight from Atlanta. We were now going on five days without our bags.

To our delight, we finally received on bags on the evening of Wednesday, August 5th. Both of our bags, however, were soaking wet. Apparently, they must have been left out in the rain at some point and were not allowed to dry. Our clothes were not only wet, they were smelly and moldy. One of my pairs of dress pants actually had visible white mold growing on it. The pants were ruined. We obviously were unable to wear our clothes, so we had to use the hotel's laundry service. It was not until Thursday evening (six days after we had left Washington) that we finally had our own clean clothes to wear.

My wife and I understand that mistakes happen and that airlines sometimes lose luggage. We also understand that we should be compensated for the additional expenses we incurred due to Delta's mistakes.

Even though the airline was aware of our group need, none of the seats the airline assigned the party were together. We were given seats in different rows even though one of the seats was held by a 2-year old. When we contacted the airlines, we were informed that seating assignments could not be changed and that the only person that could help us would be the gate agent at each of the 3 legs of our flight. Again, the Delta representative and then the supervisor said there was nothing that could be done. So, I am spending a frantic evening worrying about my grandchild sitting by himself.

I would imagine that the Department of Transportation or the Federal Aviation Administration must have rules concerning "seat assignment" issues for young children but the airline representatives had no knowledge of such rulings and informed that their only obligation to the traveler was to safely get them to their destination and that they had no obligation to inform the traveler of changes to their flying schedule or a change of seat assignment. Again, the lack of concern for assigning a 2-year old to a seat by themselves is ridiculous and lacking in any common sense.

However, today while going online to check in for our flight tomorrow, I reviewed the emailed confirmations and found that instead of being charged $178 per ticket as promised, we were charged $193.48 for each ticket. I contacted Delta again to query and spoke to a so-called manager named ** in Delta's Cincinnati office. This person was extremely rude and refused to assist us with our complaint. Her only response was that she would not correct the rate and if I didn't like her answer, then I could write Delta's corporate office. She then hung up on me. We are extremely disappointed with the service provided by Delta and in particular Ms. **'s poor attitude and customer service skills. She should not be dealing with customers. We believe we have been lied to and taken advantage of by Delta and that they have no care or concern for the accuracy of their advertising or the conduct of their employees and management.

This is the bottom line: No one was willing to help me with Delta/Northwest/Atlantic Southeast. The plane was delayed in Tulsa due to weather. I understand. What I do not understand are the passive, non-professionals that are employed by Delta at the Baggage Claim Area in London. From London I traveled to Nice without clothes as the receptionist at the Hotel in London was very helpful to call Baggage Claims in London. She managed to get information to them when and where I would be traveling during the entire 9 days. Each day I sat on the beach under an umbrella watching the air traffic to Nice. I would safely say that the traffic was as busy as any airport in France. I believe I was told that by one of the local merchants.

Each of the two hotels where we stayed was most helpful in communicating with Delta Baggage to see if they could confirm that my bag had been found. I paid to use a computer to communicate with Delta to no avail. When the concerie called each day, I was told the bag would be delivered. That did not happen. This consumed me as I was not able to purchase but the bare necessities on this trip. I had hoped to get my belongings. I hand laundered my clothes that I was wearing daily. No night clothes, no medication, nothing.

Consequences: My bag arrives the night before I leave the next day back to Tulsa. At the check in counter, my bag was 3 pounds overweight, to be charged $l50.00 for the overage. The clerk said my credit card would not take the charge so he sent me across the Gatwick Airport to purchase another bag that would only cost me $50.00 to check. I explained that by the time I purchase another bag in Euros, pay the additional $50.00 for the second bag, then I would be spending more than the $l50.00 overcharge. No other option lady. I purchased another bag at $85.00 Euros equal $240.00 USD and it arrived with both wheels broken.

When I returned to the Delta baggage check, the young male attendant called a Delta rep over as he saw that I was unhappy; however, I maintained a professional attitude with him. He explained that my credit card would not allow the charges. He did not attempt to swipe it again. Now I used the card to purchase the bag, so why would the credit card not take the charge to Delta for the extra bag. The Delta rep waived the $50.00 fee. However, the real matter is that he quoted me $150.00 and knew that I would likely dispute the charge. So, he made me purchase another piece of luggage that I would have never picked even for free. I understand working with the public can be difficult as I owned my own business with 20+ employees for 32 years. I am currently looking for a job, and would be happy to have one at the Delta Bag or any part of Delta, as they certainly could use some employees with some communication skills and improve their attitudes.

I do not know the kinship with Delta/Atlantic Southeast/Northwest Airlines, if it is a merge I would have second thoughts aligning a company with Delta Airlines. Bottom line, it put a damper on the trip, I attempted to come home but was unable to communicate with Delta. So my daughter and I made the best of a situation that was not "earth shaking" but we were unable to do some of the planned events due to not having the proper attire. I tried to purchase a few things, but due to the cost, nothing but items that were essential.

Therefore, I asked my wife to stay at home and keep an eye out for the delivery. I waited for hrs and hrs but didn't receive any phone calls. I called the 1-800-745-9798, spoke to an agent and explained my situation to her. Her reply was she can't help me (very unprofessional). I asked her to get me an ETA but again, her reply was, "I don't know and I can't help you out." Around 10:00 pm, I decided to call back the same 800# and spoke to one of the supervisors. She made some phone calls and told me that someone will contact me between 11:30 pm to 4:00 am.

At that time, I decided to stay home and make sure that I don't miss their phone call. Unfortunately, I never received any phone calls. I called them back again early morning on Thursday, the 13th at 9:30 am. I spoke to a supervisor but apparently she had no clue of when I should be receiving my luggage. She didn't even try to even contact anyone to see if she could get me an ETA. At this point, I am totally lingering around and don't know where to go. I am dealing with some very unprofessional and incompetent employees at Northwest Airlines.

I hope If someone reads my message. They should think twice before they even buy the tickets or use their travel services. Northwest Airlines employees are very incompetent and not customer-oriented.

On top of all of this, my daughter and two-year old granddaughter were also flying to Aruba on a different flight. They were not seated together. My daughter asked at the check in counter to have their seat assignment changed and was told that a lot of people aren't seated together! They refused to change seats! They sat my two(!) year old granddaughter in a seat an aisle and row behind! The flight attendant refused to assist her in finding seats together. My granddaughter was screaming for the first 20 minutes until a couple offered to change seats! This above almost ruining my wedding is completely unacceptable. My husband and I have been Delta Skymiles customers for years and travel extensively, and they have not addressed this at all!

He was finally brought to her half an hour after his flight had landed. He was, thankfully, fine, resilient lad that he is, but his mother was understandably upset by the events as was I. After I contacted NW customer support at a non-800 number and waited nearly fifteen minutes for an agent, I received an apology and the offer of a hundred dollar flight voucher for a future flight. I explained to the agent Nick that I was interested in neither. What I wanted was for him to take down my complaint and to have someone research the situation and get back to me with an explanation of what happened and why.

He informed me that my complaint was being duly noted and would be passed along to the relevant people so that this would not happen again. I responded that my confidence level in NW assurances was not high and wanted someone to get back to me. He said that was not possible, but that I could file my complaint online and someone would get back to me. Surely, it was not impossible for me to receive the service for which I asked, simply inconvenient for him and/or NW. They prefer me to email. I preferred, after their botching the treatment of my son, the unaccompanied six year old minor, to speak to a live person and then receive a response, which could have been via email. I didn't want a hollow apology nor a flight voucher from an airline so unwilling to address my request after their screw up.

My husband was getting out of the hospital at 1:00pm EST. Now, my flight wasn't going to get into RDU until almost 3:00pm. I don't know if my husband is going to be ok. I will file a complaint with the FAA because of your incompetence and the lack of consideration for your customers - no food, no information updates, and apparently, no maintenance on your planes. I am a frequent flyer and have never been treated so badly in all the years of flying. I could understand bad weather, but your inability to keep your planes running is ridiculous.

No one even clearly explained to us why we were not allowed on board. Was it because of our luggage? Instead of any real assistance, we were told to get in a long line without being told why or what to do or say. While on line, I called Delta customer service and they told me that if I explain to them (at the counter) the story, they would book me on the next flight with no penalties. After an hour and a half of waiting, we finally spoke to the desk clerk and he stated that he wanted me to go to the next terminal with him and locate the person who misdirected us. I told him that I was unable to do that because I was unsure I would be able to identify the correct person since there were several dozen employees present who constantly switch shifts.

I also told him that my mom is sick and cannot walk when it was close to 100 degrees outside. She also does not speak English well and I did not feel comfortable leaving her alone. Once I told the employee that, he said he could not help me any further. Delta wants me to go play detective around the airport to search for a person who may or may not be there, who may or may not take responsibility. If this is prime customer service, then Delta is in serious trouble with itself!

Once in Rio, I learned that my bags didn't arrive on the flight, so I stood in a long line with many other passengers who had the same problem. I filled out the paperwork and felt confident that I would have my bags within 24 hours and the inconvenience would be minimal. The following day, I called the baggage personnel at the Rio terminal. They told me that the bag would be delivered later in the day. I explained that I wasn't staying at a hotel, that I was staying at an apartment and there was no one available to receive the bags. They said I should wait there at the apartment for the delivery of the bags. The bags didn't come.

I phoned again. They told me that the bags would arrive the following day and that I would have US$25 to buy necessary items. I bought what I needed and it exceeded $25. I had to buy a hair dryer, change of clothes, toothbrush, aspirin, shampoo, skin creme among other things. The following day, Thursday, I waited for the bags to come. I had an appointment that afternoon and planned to wear the clothes that would be arriving that day as said by the employee at the baggage office. The bags didn't arrive. By 2 pm, I called the baggage office again and they told me the bags weren't on the flight. Therefore, I ran around trying to buy clothes, etc, to get myself together for the appointment. Up to this point, my stay in Rio was miserable, day after day of chaos, no clothes and waiting, which was not what I had planned for this vacation.

On Friday morning, I called the baggage office. They explained that the flights arrived in the morning and by 1 pm they will know if my bags have arrived on the flight that morning. I phoned at 1 pm and the baggage office told that one bag had arrived and the other was still in Atlanta. The bag, which was delivered that afternoon (another day of waiting around), did not contain any of my clothes. It contained presents, books, shoes, etc., but no clothes. On Saturday morning, I called the baggage office and they told me that my bag was in Atlanta but that there were many reasons including its weight that made it unlikely that Delta would send it to Rio. The person on the phone told me to report the bag missing if it didn't arrive by Wednesday. Then they said it might be on the previous night's flight so I spent another day waiting for the luggage. Nothing.

I called the baggage office and explained that I had plans for Sunday, and I wouldn't be available for waiting around for the luggage. They told me it would be impossible to deliver it without someone to receive it and as I was, at this point, desperate for my clothes in the luggage, I cancelled my plans and waited for the bag while a group of my friend took a boat tour. The luggage didn't arrive.

By Monday morning, I was very upset with the baggage office. They told me that more than likely the bag would not be coming because, Delta hasn't sent it by now and it isn't lost so, "You have to understand that we are doing everything we can, calling Delta asking for the bag etc, its their choice not to send it, being that it is a very heavy bag and the flights have been full and lots of extra luggage coming to Rio." I explained that I bought a ticket that included the baggage and that Delta was not complying with the terms of that agreement.

I was advised to send an email to Delta airlines; I sent three emails regarding this matter and received no response from Delta. I tried to call Delta. There was no access to 800 numbers from Rio, so I got a number in Atlanta but was put on hold for such a long time I gave up.

After 8 days of waiting for the bag, the baggage office told me that the bag has been declared missing and that, I would need to fill out paperwork declaring every item that was in the bag. At this point, I felt really bad. Remembering the items that had sentimental value made me feel worse. At this point, having no clothes, I wanted to return home. I called the reservation desk in Rio, explained that my clothes and effects had not accompanied me on my journey and I was ready to go home. The reservation clerk explained that I would have to pay a $250 fine to Delta and a $50 penalty to the travel agency where I purchased the ticket. I asked her if she understood what had happened and she said she did but there was nothing she could do. I would have to pay the fee to change the ticket. I asked to speak with her manager. Her manager said the same thing.

I called the baggage office. They were able to get me on an earlier flight without paying a fee, and the agent told me to be sure and check the missing bag area of Delta when I arrived in Atlanta. I explained that my connection was very tight and I wouldn't have time. The agent assured me that my bag was there and again told me that it was a question of weight, not lost baggage.

I was still very sad about my belongings being missing and I decided to try to get them back. If Delta didn't want to deliver the bag to Rio, perhaps they would deliver the bag to my home in Alabama and, at least, I would have my belongings. I called the baggage office once more and let them know I was leaving for the States so if the bag were to be found, I would appreciate them delivering it to my residence in Alabama.

By changing the destination of the luggage, within 24 hours, it had been recovered. Delta called my home in Birmingham to schedule delivery and was informed the bag should be sent to Rio. Finally, after 14 days of waiting, shopping, cleaners, wearing the same clothes over and over and over again, my belongings arrived - in a plastic bag, which contained my ripped up luggage. I stayed one week longer and completed my stay with the 3-week itinerary I had purchased. I bought a new suitcase and returned to Alabama.

It was very frustrating. I am a Gold Medallion member. I travel to Rio often. Not having clothes for 14 days was bad but all the lying, waiting, calling, hoping, apathy, and angst was ridiculous. I would like a refund for the flight and reimbursement for the items I was obliged to purchase and for which I have receipts.

Starting our trip on July 11th, 2009, my daughter got her panic. We tried to explain to the crew that this was normal to us and that this always happens to her just for minutes during take off. But, and for the first time since years, the captain of the plane insisted that she leaves the plane although they called the airport quarantine doctor and he stated that her case was normal and that she is in a very good condition, she can continue her trip on his own responsibility. A report from Cairo airport quarantine doctor was written and the case was documented. A copy of this report was sent to Delta Cairo Airport office. Her trip was cancelled and we had to leave the plane and back to Alexandria where we live. This case was published at the main newspapers in the Middle East (Al Ahram) and (Al Akhbar).

August 3rd Delta 8557 JFK/CDG transit 2 hours, 40 minutes; August 3rd Delta 8622 CDG/CAI

At Delta office, they said they booked the trip to us 4 tickets and emailed me the itinerary including the seats assigned. We reached Cairo airport before our flight by 3 hours as recommended, but when checking in at Air France, they stated that our tickets are not on the monitor and we can not take them. They asked me to call Delta call center (international) to solve the problem with them. I made several international calls for about two hours trying to fix this problem. Finally, Delta call center said we have to be charged for the difference in ticket prices due to booking at high season, although this was not our mistake to book at high season and my original booking was since June because I can't pay all this cost for tickets.

Time was running and Air France stated that the counter will be closed in minutes, so I was forced to pay the difference in cost to be able to get our tickets since I had some business appointments at my company at NJ, which I rescheduled due to our delay from my first trip. After 3 hours of trials and negotiations, we got the tickets but I was charged extra cost of $737.34 per ticket. This means a total of $2949.36 for 4 tickets, which exceeded the cost of our original tickets and this is to be added to the original cost I already paid for my tickets, which was $698.48 per ticket with a total of $2793.92. This means that the final total cost for 4 tickets is US $5743.28.

This delay made great disturbance in my business schedules, my vacation arrangements, my son's business and vacation arrangements, hotel reservation, a doctor appointment to my wife. Everything had to be rescheduled with great disturbance in our life and instead of getting an apology and compensation, here comes the great loss of money which I was forced to be charged to be able to go on with my trip although I was booking my original tickets since June to avoid this high rates at high season. As I arrived to New Jersey, I called Delta and explained what happened to me and my family at both trips. They asked me to send them a fax complaining for what happened and attaching copies of the quarantine reports and a copy of the publishing at Al Ahram newspaper. I did send them all the required details by fax. I want to solve this problem to get back my money, my rights and a reasonable compensation too.

This was very difficult for us since the luggage was 1/2 pound overweight. It was rude and unnecessary for her to ask us to leave since we had to translate everything to her. When we asked the woman for help, she simply looked at us with disgust as she asked the girl beside her to tend to us. This woman made our experience very unpleasant. This was the first time that something like this has happened to us for we travel fairly often. When it was time for my sister-in-law to go, the Corrine woman told her to hurry in a very rude manner once again.

Once she went through, another woman working there told her very nicely that she had plenty of time left to stay and say goodbye to us. After all this nonsense, I decided to talk to the supervisor. However, I could not reach him/her. Frankly, my entire family felt embarrassed as this woman watched over us as if we were some sort of criminals. I told her that if we travel again, we will think twice before taking Delta Airlines. And the worst part of all this is that my sister-in-law and her children were very upset about the experience after such a great trip in Canada. On top of that, on their plane ride coming into Toronto, they had lost one piece of luggage. She did eventually get the luggage back but there were lots of items missing from her suitcase. The file reference number is **.

Please take my complaint into consideration, because my family meant no harm and did not deserve such harsh service. I will be waiting for your reply. Hope to hear from you. Thank you.

Nearly everyone in the Delta area had come in and looked at the puppy - no one said anything about the crate until after I had paid. The weight difference from one crate was 50lbs (plus puppy); the next size up combined with the puppy was 62 lbs. The puppy was 37 lbs the day before at the vet's when I got his health certificate. Shipping a puppy should not cost $397.72 from Peoria, IL to Billings, Montana. This was extortionate and unprofessional to gouge the prices. For almost $400 he should have had a first class seat. I refuse to ship Delta again, and pity anyone who has to deal with them because they are isolated from decent airlines.

We were supposed to fly back to Hong Kong on June 19 but owing to change of travel plans, we called Delta Airline (1-800-221-1212) a day before the original departure and postponed our return flight until July 10, which the staff had confirmed it was fine as long as we pay USD200 extra for each ticket when we check in on July 10. Since it is an international flight operated by Northwest, the staff directed me to call 1-800-241-4141 instead. During June 22 to July 8, I had called Northwest Airline about 8 to 10 times, hoping to fly on an earlier date if seats became available because of cancellations of other passengers, but I was told the earliest possible date remained unchanged as July 10. On July 8, I was told the same thing again so I re-confirmed our departure on July 10. In the meantime, the officer reconfirmed that I could pay USD200 extra when we check in at the airport on July 10.

Unfortunately, we did not get to fly on July 10 because the second passenger (child) had suddenly got a serious fever. I called the same hotline again four hours before the departure informing them we couldn't fly and we needed to reschedule the returning flight. I was transferred to 3-4 different officers explaining the situation and they said it was okay to re-schedule the tickets as long as seats were available and we paid the USD200 extra upon checking in on the departure date. On July 17, I called the same hotline again, was on the phone with five different officers, the first four officers said no problem, I could change my flight to Aug 8, and gave me a new confirmation number of **: Delta 4239 Houston-Minneapolis 10:40-13:34; Delta 3501 MinneapolisNrita 15:20- 17:20 (following day); Aug 9 Delta 29 NaritaHong Kong 18:50-22:20.

To my surprise, for no reason the last officer denied all that I had been told the last four weeks and said, "No, your tickets have no value." After more than four weeks communicating with Northwest Airline, I was then told to call Delta Airline again. The officer said he didn't see any record about re-scheduling the flight whatsoever. What they could see from their system was only the original departure on June 19 but nothing else. The fact is that I really had spoken with at least 8-10 different staff over those four weeks and my reservation was always there in the reservation system.

Besides, we purchased the same return ticket for our mother in October 2008. The passenger name is Singchu **. She did not get to take the original return flight from Houston to Hong Kong on March 31 but April 19, 2009 which we had been told exactly the same thing. We called Delta to inquire before the original departure and re-schedule the new departure of April 19. We were told the same thing that we could pay USD200 extra upon checking in at the airport. On April 19, we paid USD200 at the check in counter, and the passenger flew back to Hong Kong without any problem. The extra money was settled by credit card. We could provide bank reference to prove that the transaction was done at about 6am on April 19, 2009 at the check-in counter at George Bush International Airport.

The problem has been further delayed owing to Delta's indifference and irresponsible response to my email complaints the last two weeks. I must fly back to Hong Kong to handle legal matters by August 8, 2009. I would be grateful if you could confirm at least my return flights on August 8, 2009 (Meisum **, same itinerary as the new confirmation #**), if not both passengers. Thank you in advance for your kind attention. I look forward to your favorable reply soon.

I am now on hold with baggage and the initial call to get a refund has been so far exactly 58 minutes. My flight was booked before the first baggage fee was accessed. However, in booking online, there was no way around that fee. I called before checking in & was told that I could check in online but not check my bags until I got to the airport and they would override the fees. No such success. I paid $15 each way for my daughter and myself. Some lady with no customer service skills at all made me check my carry-on bag in Vegas when I did not have to check it in Atlanta. She said it was about 1 inch too long. I tried to explain to her that I did not have to check the bag initially & her attitude was like "whatever" very matter of fact and unconcerned. I am so frustrated with this whole experience. I am at a point where unless it is absolutely unavoidable, I will not fly Delta again unless I feel there is some sort of positiveness that comes out of this email and/or phone call (whenever someone decides to answer).

Now I am on hold and being transferred from one department/person to another. My initial call was at 2:35 EST. It is now 3:38 EST and I am still on hold. At this point, I will have to hang up the phone in a few minutes because of an appointment at 4:30 that will take me about 30 minutes or so to get to. This is the most ridiculous situation I have had to deal with in a long time. On my job, I am on the phone a lot and deal with situations that are not resolved with the customer services rep. Never have I had this sort of problem.

If this is the way Delta continues to do business, it is understandable why there has been so much financial problems and bailouts. I cannot emphasize. I have now gotten someone on the phone & she is telling me a whole different story and is refusing to give me a refund. I have just ended the phone call with absolutely no results after making the initial call at 2:35, a grand total of 1 hour and 21 minutes.

Can you imagine me, in Germany getting this call from my 13 year old? She's in the airport, not sure if she'll make her flight and no one from Delta will help her. She left her luggage and ran for the gate. (I know it was very stressful for Delta employees that day. My daughter said that people in the line were crying, screaming and even swearing at Delta agents. I'm sorry for that. I really am. But they should have had more help and they should not have let my daughter go off into the airport armed only with a boarding pass and no one to help her!)

I contacted customer service in Tampa twice to report the problem. "My 13 year old is alone in the airport trying to make her plane." All I heard was, "We don't let minors travel alone. Family members always get a pass." I was given the email for Ms. ** and told that was the best way to get someone to supervise her on flight. No response from Ms. **, more phone calls to Delta customer service only to be given Ms. **’s email again.

I thought the worse was over. It was a direct flight (she wasn't allowed to check bags so she wouldn't have to get them). But I didn't count on her being held in customs for almost an hour in Frankfurt. If Delta had followed their own regulations for unaccompanied minors, her father would have met her at the gate in Frankfurt. She would not have been detained in customs, sitting in a small room, alone after a long flight, for almost an hour.

Today I've spent more than two hours on hold (two phone calls, international) only to be told by baggage as a final decision "no one can help you with her luggage." (This is after three customer service agents promised it would be easy to have her bag delivered home! Consequences: 1. maybe the cost to ship one suitcase from Alabama to Germany; 2. the many costs of international phone calls; 3. 1 sleepless night worrying about my daughter flying unsupervised; and 4. a big blow to a 13 year old girl’s confidence. She's not a shy girl, sings lead, does plays, and comfortable. She came home saying "I don't ever want to fly alone again."

Bottom line, this should not have happened. Oh, another consequence I'm going to update my ireports, call the Atlanta journal, keep updating on FB and tweeting about this and maybe even call the FAA. What else can I do? What if it were an even younger or less experienced child?! They have to stop doing this!

I immediately drove back to the Baggage Service representative at Norfolk Airport with the unpacked suitcase to report the problem. The representative told me that Delta does not repair broken zippers nor replace suitcases with broken zippers. At this time, I showed the representative Delta Baggage Information packet (Delta document 0412-81287.06/2008) that the representative gave me when I filed my missing baggage claim Sunday evening and showed the representative the following from page 2: “Delta assumes no liability for pre-existing damage, including minor cuts, scratches, and broken zippers as a result of over packing, or items that protrude from luggage, such as wheels, luggage feet or retractable handles.”

It was explained to me that first, Delta does not repair/replace zippers, and second, that the representative had no way of knowing that the bag was over packed since it was delivered to my house. I explained to the representative that I did not unpack the bag because the zipper was broken and I could not open it to unpack. Once again, the representative reiterated that Delta was not liable.

At this point, I am totally baffled. Your pamphlet stated you are liable if the suitcase is not over pack, which it wasn’t. However, since I did not receive my luggage when I arrived, I could not show the representative that my luggage was not over packed. The zipper is clearly broken and I believe that I would have noticed the broken zipper if my luggage had arrived on time.

Added to add to my frustration, when I called the 1-800 Baggage Service Center to find out when my luggage was since it did not arrive during the time period the baggage service representative said it would in Norfolk, the Baggage Service Center told me that Delta has no way of knowing when my luggage will be forwarded to me since it was on a contract airline.

Please explain to me why you have something in writing and your agents say something totally opposite. Also, would you care to comment on what I was told that Delta has no control of when baggage will be put in a contract airline plane? Consequences: one suitcase never to be used again. I will have to purchase a new suitcase.

When I got to my destination, my eyes started hurting from the eye strain I endured during this flight. All it took was to move me to another seat on the plane where the overhead light was working so I can read my business materials without trying to read in the dark by the light on a passenger in front of me. Extremely bad customer service!

If nothing else, she should be reimbursed her check-in charge. As far as I am concerned, this is just another ongoing representation of the depths to which a once proud industry has sunk. It's why I choose to drive whenever possible anymore. Delta provided this ridiculous response to the request for reimbursement: Since the fee charged for your bag was correct, a refund would not be due. Prior to your next trip, we invite you to visit the website of your operating carrier for the most up-to-date information on checked baggage fees. While we would like to offer special consideration in cases such as yours, we are unable to honor the many similar requests that we receive from others in equally deserving situations. We follow a consistent policy to ensure that we are fair to everyone who travels with us. Accordingly, we must respectfully decline your request. Your selection of Delta is appreciated, and we will always do our best to merit your confidence and support.

Yet another example of not poor, but virtually non-existent customer service or accountability. If airlines were any other business, they would no longer exist.

About two weeks later, I got an e-mail response telling me they were sorry for my inconvenience and sending me a $50 voucher for future travel, and also telling me I was charged $150 because I booked my free flight less than 21 days out. I replied by telling this representative that she obviously didn't read my comments, as I had no intention of using their worthless voucher, and that I couldn't have possibly planned over 21 days out that my father-in-law would die. There was no explanation when I booked the flight as to why I was being charged so much. The only response I got back was to say that they weren't doing anything else.

Will you please start asking that fat, large or anyone that does not fit into one seat to buy two tickets? I have a good mind to purchase two seats and use them for myself so that I have no fear of being smashed in the future, but it is my understanding that you will not sell two to the same person or you will give that extra ticket away if the plane is full. If you pay for it, you should not have someone take the seat which is just stupid. I will refuse to ever fly Delta again until some type of provisions is done to ensure a comfortable flight. Two fat people on one row? OMG, I am surprised that I did not lose it. So as not to embarrass these large people, I did not report it because the plane was full anyway. What would they do? I am so angry that Delta doesn't check to see if someone is past a comfortable fit. Give the majority of us a break. Make them purchase two seats and let us try to be somewhat comfortable in your tiny seats with no leg room.

My daughter is a 21 year old student that just graduated from her university and wanted to do volunteer work in Bolivia. She is not able to join the volunteer group which is 5 hours away by bus, because of her clothes and equipment that she needed. That would include mosquito nets, water purifiers waterproof clothes, emergency medication, etc. She has been staying in a hotel which is costing her $100 a night of which she does not have the budget for. I am also extremely worried for her safety as I do not know the circumstance at all and it is not safe for a girl her age to be alone. I live in Indonesia and you can imagine the costs of telephone calls to get hold of Delta to solve this problem. I had to do a 45 minute call yesterday to try and solve this issue. What else are we to do?

Immediately after our conversation, I booked a new connecting flight from Atlanta to Fort Lauderdale, departure on the 28th of June. Two days prior to my departure, I noticed that I still had not received my e-ticket for the connection flight from Atlanta to Fort Lauderdale, departure on the 28th of June. I emailed the reservation with my booking details and they assured me that they will issue an e-ticket till the next day. The day after, just one day before my departure, I still had not received my e-ticket so I called the local reservations Delta in Scandinavia on number 08-5876-9101. I explained my situation and the agent informed me that skipping my connection flight in Atlanta would result in a cancellation of my whole booking (my flight back to Sweden, Stockholm). I informed and explained to her that I was given the information online from a Delta agent that it was possible to do so and therefore I had an additional connection flight booked and paid for.

The agent kept listening with only half an ear and rejected my explaining. I asked to speak with a supervisor and she put me on hold waiting. After a while, the supervisor answered and I explained the situation for him from the beginning. I just could not believe what he answered. He repeatedly said that it was impossible to help me and pointed out that the agent online who gave me the green light for skipping the connection flight and book an additional one, gave me the wrong info. "Okay, I understand," I kept saying, but the thing is that it wasn't my fault that the agent had it all wrong. I had planned and booked my whole trip based on his info and advice, Delta's agent. The supervisor was totally unwilling to help me and ignored me completely. The feeling of dejection just went through my whole body.

I had just one day to departure, relatives expecting me in Atlanta to stay there for a couple of days and the opposite, which means my cousin in Fort Lauderdale who didn't expect me to be there on the 24th of June. As I can see, even now when I'm back, my needs and wants were so simple to fulfill so I can be satisfied but one supervisor's ignorance and unwillingness to help and fulfill a customer's needs just spoiled my experience of Delta Airlines. All this based on a fault/misinformation from a Delta agent, which I think is not responsible for my displeasure, but the stubborn supervisor who could have handled the situation very easy based on consumer satisfaction and long term profit.

My grandfather is coming for my wedding tomorrow. He has a heart condition (just had five bypass surgeries) and has to take food with his medicine, and my grandmother is in a wheelchair. I tried speaking with Delta and was told that it was not their problem that they could not speak my language. I don't appreciate your company's discrimination, and I certainly don't appreciate your customer service. I want an immediate response to this.

I would also like to file a complaint against specifically Lina in customer service at your Montreal Office. I can't believe that my grandparents would ask for a supervisor at the Delta check-in and not be given any assistance. I also can't believe that when I asked to speak with Lina's supervisor that she said that her supervisor would not speak with me. Is this normal procedure for you? Do you usually treat people from different countries like this?

I am getting married, and I don't even know that my grandparents will make it in time or whether or not the stress of this ordeal with your lack of service will or has caused my grandfather any medical complications. Your company has quite a bit of explaining to do, and I expect a response. I would like an apology and explanation in writing within the next seven business days. Please expect my follow up.

I was extremely tired once I arrived in Charlotte, NC. My family had to get out of bed to come get me because of the time difference. I was late for work the next day because I was so tired because of the late arrival.

On May 7th, my sister picked me up to go to the airport. I weighed the bags again as we loaded them into her van. On arriving at the check-in counter at the airport, the agent checked my first 2 bags with no problem. But when I presented my daughter’s bag, he told me I was not allowed to check any luggage for my daughter as she was traveling on an infant ticket. He told me only children traveling on a 50% fare could check luggage free of charge and that it would be $200 to check my daughter’s bag. I told him that Delta’s website states that infants traveling on a 10% fare are entitled to 10 kilos of checked luggage. My daughter’s bag weighed exactly 10 kilos and at the time, said 22 lbs. on the scale in Atlanta as we were having the discussion.

I told him I was on the return leg of my journey and had no problem bringing the bag from London. He told me that the fare rules had changed in April (in the middle of my journey). And that they were subject to change without notice at any time, and that I would have to pay $200 or step aside. I asked to speak to a manager and he then told me he was a supervisor and the highest ranking employee on the floor and I would not be allowed to speak to anyone else. I was distraught to say the least. I had done my best to prepare before getting to the airport. I was already stressed about what my father was going through. And had the unenviable task ahead of me of getting through the airport, and on to my flight and traveling on a long haul flight alone with an infant.

I needed extra time to get through security and I needed to feed my daughter who was getting increasingly restless at the check in counter. I was forced to leave the counter and leave the bag with my sister or risk missing my flight home. As soon as I arrived at London Gatwick, I met my husband and we went straight to the Delta Customer Service counter to complain about the incident and asked their advice on getting the bag back. They were surprised that I had been told the baggage allowance had changed as they were not aware of any such change. They then checked the notes on my file and informed me that the agent had stated that the reason I was asked to pay $200 was because the bag was overweight. I was shocked at this. The weight of the bag had never been discussed. I was told point blank I was not allowed any extra baggage for my daughter. The bag was not over the weight allowance.

Since my return, I have tried contacting Delta for a resolution and have been turned down repeatedly. I have been told that there is no way to prove that the bag was not overweight after the fact. And that I should have spoken to a manager at the airport, which is even more upsetting as I had pleaded to speak to a manager at the airport and was denied. In my last email to Delta, I asked if in fact the problem had been an overweight bag (this is only if the bag was not overweight), then why was I asked to pay $200? The charge for an overweight bag at the time I was traveling was $150 per Delta’s contract of carriage. The charge for an excess bag was $200. This fact alone supports the fact that I was being asked to pay an excess baggage fee and not a fee for an overweight bag.

They responded by telling me that I should have spoken to a manager. I pleaded to speak to a manager for about 10 minutes and was told by the employee to leave the counter or he would get security. What more could I have done? How was I to know he was lying and would put even more lies in my notes? I have yet to get my things back, but I estimate it will cost about $185. This is based on a quote I have received. I have delayed having my things sent in hopes Delta would be reasonable and help sort out their mistake. But as you can see from the last response, they have no attention of admitting any fault. Not to mention the enormous amount of stress it caused me getting to my flight late. I was literally running to my gate with a baby, diaper bag, carry on and pram.

Also, I had to dismantle the pram at the gate myself causing me to have to put the baby on the floor of the breezeway with other passengers filing past me. And then try to juggle carrying the baby, diaper bag and carry on all to my seat and was not offered one shred of assistance from any Delta employee.

I personally asked to make sure that there would be no delays in the flight from Las Vegas to Detroit and if there was a slim chance - or if the plane got stuck on the runway, I would need to take another flight. I was assured that all my concerns would be met and they were not. As you will read, the plane left late on the 19th of July from Las Vegas and was stuck on the runway for over 45 minutes with myself and wife only having a connecting time for the next flight of 30 to 40 minutes.

Due to my health, I asked to get off the plane for it had not left so that I could take another flight or airline if needed to make sure that I would get home that night and make it back to Albany, NY for my blood transfusion. I was told no one could leave the plane. I was told by the agent at the desk that if needed, I could and would be able to unboard the plane. This is a gross mishandling and a near death sentence for me.

I do want this addressed and not by a letter. I want to talk with someone regarding this matter for I could have died from this! Please read the attached letter on what happened with your airline, how myself and wife were treated and what we had to go through to get back in time to Albany, NY. My wife had to drive over 600 miles at 11:30 PM and over 9 hours to get me to the hospital where my rare blood type was for my transfusion.

When we arrived at the counter, the woman did not want to let us check our bags in because it was less than 30 minutes before the flight. We asked to speak to her supervisor. She moved as slowly as possible and it took another 10 minutes for her to actually take our bag - which she finally had to do because we had already paid. When we got to the gate, the plane was still there but they would not let us in as the gate had "closed". I don't understand how they could hold us in line, and allow other people to cut in front of us because they may miss their flight, not do the same for us, and then not take responsibility when we missed our flight because of this.

At JFK airport in the terminal 4 area, with the exception of approximately 30 seats for persons waiting for ground transportation, there are no seats available for delayed travelers, and it was too early for check-in. We were forced to sit or lay on the floor with rats wandering in and out of holes in the baseboards. I am glad my child or myself was bitten. I was forced with my minor child to catch sleep as we could with indigent and visibly mentally challenged individuals wandering in the terminal who obviously are not there to catch a flight. Watching the out-board flight boards, I noticed that on July 2nd at 6:39am, there was a flight to Nashville leaving. We were not offered even stand-by status for this flight. There was additionally a 9am flight to Atlanta. We were not offered even a stand-by status for that flight. We were told we had to make six flights to reach our final destination when it was obviously flights outgoing which we could have been put on stand-by for without having to fly here and there across the USA. There was even a flight directly to our home city which has an international airport to Huntsville, AL. We were not offered to be put on that flight either.

Because bad weather had finally moved in on 2 July, our flight from NY to Boston was forced to stay on the runaway for over an hour; therefore, we were late to Boston. Immediately after landing, with no time to procure food or beverages, we had to catch our Boston to Atlanta flight, no service on this flight. No food or drink to give my child, as what we had bought in JFK was not allowed on the flight. Our flight from Boston to Atlanta was late, missed our connection there. Airline staff on flight told us those missing connections would be confirmed on the next flight out. When we arrived at the check-in area, the worker said we couldn't be booked on the next, leaving in approximately one hour. We would have to wait another six hours for an 8pm flight to Nashville. We were rudely told to go to customer service when we questioned. After talking to a phone representative who did get us on stand-by status in the end were able to make the flight. We were severely inconvenienced, uncompensated, and rudely treated by Delta and its representatives.

Our family drove hundreds of miles from our home in Alabama to the airport on July 1st to pick us up. Because of Delta's mismanagement, we did not arrive until late July 2nd. They had to make one complete trip for nothing. Our family is out of extra funds for gas, time, and vehicle maintenance for having to make the unnecessary trip to and return from the airport. We are particularly concerned with Delta's inability to or lack of interest in placing us on stand-by status when there were clearly flights leaving to our destination or a closer point on that route without having to make those six additional flights.

What we don't understand is mismanagement of flight bookings and lack of regard Delta often displays to its customers, when even a meal voucher for myself and my child when our flight was interrupted on July 1st would initially have been enough. Now after such unbelievable treatment, we are forced to escalate this matter. The final thing is because our trip extended past our expected return date for which we purchased travel insurance, July 2nd delays and missed connections were not eligible for recompensation.

My child has nightmares from this experience of being stuck in terminals, of rats in terminals and anxiety and stress of not being able to get home. We didn't begin to start writing simply because we were recovering from the ordeal of what was supposed to be one two-hour flight from New York to Nashville that instead took over 24 hours in an exhausted and dehydrated state.

The person that I spoke to in Jamaica knew my name because of the information that was given to Delta at the time the reservation was taken because my son is under 15 and not able to walk to the gate alone. After a lengthy conversation with this gentleman, my concerns were addressed and I felt comfortable letting my son get on the plane. I tried to check him in online so I could avoid lines (I don't travel often!), but I was advised on the Delta website that I was unable to do so because he was traveling as an unaccompanied minor. So, I get to the airport 2 hours before departure (man on the phone said 1.5 hours, but I wanted to be early). I stand in line for 1/2 hour and get to the front. The Delta ticket agent then informs me that there is a $100 fee to let my son board the plane. At this point, I have spent over $270 for the ticket and was willing to the fee that they nickel and dime people for to check the luggage in. I advised the ticket representative that I was never informed of any additional fees when the ticket was purchased or when I called to verify the reservation and ask questions about my son traveling alone the day prior.

The entire time I was talking to her, she was on the phone. Midway through my sentence, she began speaking to whoever had her on hold and I thought this was extremely rude. I went to the airport with parking money and $15 for a luggage fee. I did not expect to have to shell out additional monies when the ticket was already purchased. When I asked why the fee wasn't disclosed at the time of purchase, I was told that I must not have advised the reservation clerk that my son was only 13. When I tried to argue that I had, the lady again began speaking on the phone again. Also, why is it my fault that your agents did not disclose that? I purchased the ticket and thought I was done! After her lengthy conversation with the person that was way more important than me, the customer standing at the counter, I asked for a supervisor. More like “stupidvisor” because he was worse than she was. When your company makes a mistake, take responsibility and apologize. That is a good start. Then try to give the customer options instead of saying, "I don't know.”

The supervisor again tried to tell me that I did not inform the agent that my son was 13 and this is why the fee was not disclosed. I then asked him how the agent yesterday knew my name if I had not disclosed that my son was a minor. I also asked if I did not advise them at the time of the reservation, why did the website tell me that I could not check him in online because he was an unaccompanied minor? I also asked that it would have been a good indicator that my son was 13 when I called to Mr. Jamaica yesterday, because I told him that and asked several questions regarding the well-being of my son on the plane, at the airport, and during pickup. Of course, he couldn't answer that. They did change my reservation, but never once took responsibility for an error or said that they were sorry. Bottom line is, the call center representatives that I spoke to obviously do not know how to do their job and the ticket agents feel it more important to talk on the phone instead of take care of customers and their supervisors feel the need to blame Delta's errors on the customer to make them feel like the problem or issue is there fault. They are the professionals and they should be advising the customers of what is expected and what needs to be done.

Bottom line is Delta would not let my son on the plane without the $100 fee (that fee is charge on the return flight as well) and he missed his flight because I did not have time to drive home and get a credit card and come back. Their customer service department should be called “uncustomer service” and they should have a huge middle finger as a slogan telling their customer what they really feel about them. I will tell everyone I know not to fly with Delta and will never ever book any other business with them as long as I live. They do not care about their customers; I would go so far as to say that they enjoy pissing people off. Delta has lost any business from my family and me for as long as they are in business. And at the rate they are going with customer service, everyone will eventually fly another airline and they will have no business. It sure will make their ticket reps happy not to be burdened with those pesky, stupid customers, the ones who pay huge fees so they can continue to collect a paycheck.

On June 28, I stood with my fiance at least 2 hours in your extremely long waiting line for the flight at 7.25 pm to Malaga, Spain. We were more than punctual because we had arrived at 11 am at JFK and had to wait all the time there. As we started following your long waiting line in terminal 3, at about 4.30 pm we were very tired. And it was our least concern to miss our flight. But as I saw that there were always problems with clients at the check-in desk and your employees were phoning and phoning, I asked your employee Holli ** several times if we were in the correct waiting line for Malaga and if we would reach our flight in time.

She always said yes and we should be patient and wait. About 6.25 pm, I asked here again and she ignored me. As I asked her why she wouldn't answer my question, she told me I could complain but nobody would care. I only should spell her name correctly in my complaint. At 6.40 pm, we finally reached the check-in desk. Your employee Desiree ** asked me to lift the suitcases on the weight board. She then gave me the short message: “You are too late.” I asked her what that would mean to us. She coldly said: “You can't fly. I can book for you a flight on Tuesday or go away.”

As I asked why we could be too late after waiting more than two hours in your waiting line and hours before the start, she didn't answer but seemed to enjoy the situation. I even saw a grin on her face while talking to her. When I asked to talk to a supervisor, she started a discussion why I wanted to see a supervisor. I first would have to tell her why I wanted to see a supervisor and then she maybe would call a supervisor. And some hundred people behind us waited and waited. Then she ran away angrily and let all the people wait. While she was away, we talked to a young couple from Argentina who had the same problem. They have been standing at the next check-in desk some minutes earlier than we did.

So we waited the Argentinian couple and some hundred other people for the supervisor. Your employee Holli ** came and presented herself as supervisor. She told us that she had announced something on the flight to Malaga 20 minutes before and it was our mistake not to hear her in all that turmoil. While waiting in the line, I at least asked her 5 times if we were in the correct waiting line and if we were in time. She always agreed. Only the last time she let me stand alone like a stupid schoolboy and ignored me demonstratively.

For us, the damage is big. I lost 2 working days. I should have started to work on Monday. And we spent a lot of money for taxis, hotel and nutrition. Our flight ended in a country of the European Union. So the regulation of the European Union applies to this case. According to this law, each of us has a right to damages of at least 600 euros per day. If I don't get your payment until July 15, I'll give the case to a lawyer.

PS: As we flew on Monday, June 30, everything was much better organized. We only had to wait about an hour. Time and again your employees asked people when their flight would start. Everybody in time pressure could overtake the other passengers. The Sunday before we had to wait and wait and nobody cared. Maybe the flight was simply overbooked and your employees simply couldn't or wouldn't tell us the truth.

The agent then told me that I had to go to the Delta agent directly to check my baggage. I then had to wait for another 6 minutes, which put us at the time of close to 12:00PM. The agent by the name of Theresa from Delta said that she could not find my name in the luggage, that I could not have paid for the luggage online and that it was too late for us to board the plane. I told her that I certainly did pay for the luggage and that she should check again. She told me that I was wrong and that she would certainly not check again, that it was too late for us to get on board and there was nothing that she could do. Well, I have flown out of Tucson many times and it would have taken us 10 minutes top to get to the gate to board the plane by 12:15PM, giving still 10 minutes before departing. I told Theresa that I was going to get Bank of America on my cellphone and she said go ahead and that she was not going to talk about this anymore.

I walked away for about 8 minutes and during this time, Olivia, my wife, went to talk to her and she was very condescending to Olivia. In fact, she said "Let me tell you again since you cannot understand me." Insinuating that her English skills were limited and after she said that, she was not going to talk anymore about this and that she would not deal with us about this. That the only way we could go was to fly out the next morning at 6:00AM and get to DC at 4:00PM. This was not acceptable. Another agent came over to talk to us and proceeded to get a supervisor to talk to us about the situation. The supervisor at first did not really listen to us since she was defending her employee, however, after hearing BoA on my cell phone that there were pending transactions, she checked her computer and sure enough, there were my payments for the luggage. She apologized and said that we should not have been denied to board the plane and she proceeded to look for a flight for us to get out of Tucson to DC.

We had to take a flight on US Airways to Phoenix at 4:00PM, take a Delta flight at 10:30PM to Detroit and a 7:40 flight to DC. We decided that this would have to work, however, we were stuck in Phoenix for some additional time for the plane had to turn around 30 minutes into the flight back to Phoenix. We left Phoenix at 1:30 AZ time and arrived to Detroit at 7:30, however, the flight had taken off by the time we got to the gate, which was 7:45. There was no agent at the gate to tell us where we were to go, so I had to figure the next flight to DC we must be on and proceeded to the gate where the flight was scheduled to depart at 9:00AM to DC. The agent was kind enough to give us $40 in vouchers for breakfast money.

The returning flight from DC to Minneapolis could have been trouble for us as well. On our boarding passes, it stated that we departed from Terminal B. However, I checked with the hotel employees and they told us that it was wrong, that it was terminal A. When we got to the check-in, I was told that I had to pay for the 4 pieces of luggage. I told the agent to check her notes for the supervisor in Tucson had already placed our luggage to get checked in. She told me that cannot be and I again stated to please check your computer notes. She proceeded to look and printed out our luggage tags, without even saying sorry or trying to be considerate about this.

Well with all of this, we spent close to 24 hours getting from Tucson to DC on June 27 and June 28th. I lost one night stay at our hotel for the amount of $187 and a pre-conference for the amount of $109. Not to mention the stress and lack of sleep since we were too tired on Sunday to take advantage of seeing the sites of DC. I think we have a valid complaint and concerns.

This entire problem could have been easily avoided simply by sending out an email with a credit verification number to be used when booking a flight and include the expiration date. This would be in similar practice to sending an email confirmation of itinerary after booking a flight. Particularly in these difficult economic times, consumers are careful how they spend their next dollar. I am not happy about throwing $200.00 out the window. I am not asking for much here, only what is mine. I need this matter to be reviewed by someone who has the understanding that this is not a perfect system and who values a loyal long term customer in good standing who was allowed to fall through cracks. Thank you for your consideration to this matter.

I did not receive a reply from an email I sent and now my flight credit has expired. I would like an extension of credit. I am disputing the expiration credit.

We have seen incredible things when you give a kids a skateboard. Many of these children witnessed horrible violence, were left orphans, and experienced things we cannot even imagine. When you put a skateboard into a someone's hands, it brings out the child in anyone. Skateboarding in Rwanda will create a great physical activity for the kids, reduce crime, reduce teenage pregnancy and STDs, give a creative outlet and help to rebuild these relationships between families and the youth. We had many skate companies come alongside us to donate boards, shoes, helmets and even fingerboards (mini skateboards).

We arrived in Miami to the Delta counter three hours early for the trip. The line was incredibly long. The first ticket guy we encountered was ridiculing the passengers and calling them names in Spanish. He was extremely rude to my husband (originally from Argentina) and to an Indian man near us. He was using ridiculing names and even profanity towards them.

After waiting in one line for an hour, they moved us to a new line. Forty minutes later, they moved us to yet another. Many people were missing their flights because of the lack of organization. As his departure time was approaching quickly, they finally moved us to yet another line. We asked at this point for the lady to weigh our bag as he had an extra bag to check in - one bag for his clothing, one for tolls, and one large duffel with the toys and skate supplies. We were told that it would cost $100 to bring this bag and got back into line to get the boarding pass.

Once at the counter, the new ticket agent was extremely rude. She told the people in front of us, who missed their flight, that they should have arrived earlier and there was nothing she could do (Is three hours early not enough?). When we approached, she told my husband that the flight was almost ready to leave and that the bag was now $375 to ship (cash). We questioned her and she said that if we wanted to argue that, he would miss his flight. She gave us the option to remove some items as the bag was too long. Still, it was under the 50lb maximum weight. When we attempted to remove items, she told us that he had to go or miss his flight.

I remained, trying to get the bag on the flight, but she told me that she would not take it. I asked to speak with a supervisor and was told that I could wait but a supervisor could not come up for at least an hour. I never saw the agent call anyone. I proceeded to call the Delta 800 number and was told, after 24 minutes on hold, that they did in fact charge my husband a $200 fee for the bag. I explained my situation but the representative told me there was nothing she could do from her end. I again asked the ticket agent to call her supervisor and made it know that I knew she had not even called her yet at this point. She then picked up the walkie-talkie for the first time to call her supervisor. My husband's plane had now already departed for his first leg to Atlanta.

I waited a total of an hour and a half for a supervisor to meet me at the ticketing counter. During this time, I witnessed one customer after another being abused by this ticket agent. One lady was traveling to Brazil for her mother's funeral and was worried that she would miss her flight. The ticket agent had this poor woman in tears and told her there was nothing she could do for her. This lady had also waited for hours just to get to the counter.

So, finally, I am able to speak to a supervisor who apologizes but explains that to take this bag of items to Rwanda, I would have to personally buy a ticket and travel with it. So, we are left with this bag still in Miami, the absolutely worst customer service I have ever experienced, and the youth of Rwanda will not receive these items that many went out of their way to contribute. I cannot imagine how an airline as a whole can be so heartless and abusive to its customers. They call it customer service but I only witnessed customer abuse.

I want everyone to know how badly this airline and its employees treated people and am amazed when even companies like Starbucks see the need to bring hope to the people in Rwanda - how Delta cannot even help by doing their job as a company. If anyone knows how we might be able to get this bag to Rwanda by Thursday, please email us at **.

Based on Delta's total lack of customer support, I have now issued an internal memo that employees submitting travel expenses on Delta/Northwest will not be reimbursed and thereby effectively doing my part to help with Delta's mounting financial losses. Never again will my family, my employees nor myself be subjected to financing poor service.

After much discussion with Osama, he agreed to refund our ticket price; however, since we only have 6 days till we leave, the price of tickets on another carrier are triple what we paid in April. I explained to Osama that we could not afford another $900.00 in expenses because Delta was not able to meet their obligation and provide us with the return date we purchased originally.

In the end, Delta gave us no help with this matter. We had to change our travel dates, and we're incurring expenses that we certainly did not anticipate nor can we afford. In addition, Osama could not even be bothered to say "Sorry." If Delta expects customers to change international travel plans a week before departure, they clearly couldn't care less about them returning to Delta again. This will be our last flight with Delta ever.

Delta is really skimping, and I paid almost $2000 for a flight. Customers deserve better service. Also, the bathrooms were never cleaned, and besides a cheap soap, there was no lotion or any other products available. No toothpaste or little toothbrushes were provided like other airlines do. I will do my utmost to use other airlines instead of Delta when making my journey abroad.

The first person she encountered was Don **. She was going from one person to another helping them (at random). My mother-in-law started to ask her the question and before she could, the woman replied she did not work for Delta and returned to the Delta desk. She was wearing a Delta uniform, had a Delta nametag, and was working to help others on Delta flights so I take it she is a Delta employee (first lie). I began to notice she was only helping white people (I am white, my family is black).

Then she saw a gentleman named Thomas ** on the name tag. As my mother in-law approached him, he turned and said, “Don’t even bother me.” At this time, I went to approach someone and ask for a manager but they asked me not to because they were afraid these people would have them thrown off the flights (or have them arrested) and they would have to pay extra to another airlines to get home. I was embarrassed because they felt like they were back in the 50's and 60's and they had to fear these people and allow them to treat them in this fashion so they could get home. I did approach a coworker and let her know what had happen. She did apologized for it but offered nothing such as calling her superior or giving me a name or number of someone to contact to register a complaint.

I will be sending this to any other appropriate agencies. In this day and time, it is intolerable and needs to have the appropriate outcome, such as the very least some loss of jobs happens!

Unfortunately, Delta Airlines is not adhering to your advisories. They have made available a waiver for impacted travel dates until 15 July 2009. This falls outside the dates issued by the Department of State of 29 July and our departure date to San Pedro Sula of 18 July. Please can you help? Our church and the many who support Mission Honduras through their gifts and donations are in no position to lose this kind of money, nor can we reallocate funds raised to support another cause in another country. We need Delta to extend the dates of travel impacted to 29 July in line with your Travel Advisories. We are at risk of losing nearly $20,000 in airline tickets because Delta will not honor travel vouchers to Honduras for a later date and within the year of issue. Can you please advise us what can be done? Your assistance in this matter is greatly appreciated. Thank you.