Delta Air Lines Reviews

(1) Lack of response by Delta Customer Services: At 5am while at home I saw that the flight had been cancelled and I then called the Customer Services 1-404 number. I was placed 'on hold' for the entire hour it took us to travel to the airport.

(2) Lack of instructions by Delta airport staff: After standing in line for 45 minutes with 50+ others, a Delta staff member walked down the line informing us that there were kiosks available just to the left of the check in counter to check flight information but they would not tell us the information, options or delays. Instead, we had to step out of the check in line to verify that our flight was indeed cancelled. Some people could rebook at the kiosk and others had to get back in the check in line to have their reservations rebooked. Interestingly, there were several loud announcements (i.e. YELLING) made from the counter area that ..."if your baggage weighed more than 50 pounds you would be forced to the end of the line to repack and start your checking in process all over."

(3) Lack of professionalism by Delta airport staff: In front of everyone two members of the Delta airport staff had a heated argument about how to help passengers and who was next in line.

(4) Lack of knowledge by Delta airport staff: Once we got to the counter the Delta staff member (Ms. **) told us we could fly 'stand by' on the 9:15am flight but was unable to say how many were already ahead of us and that the flight was already full. She informed us that Delta had already re-booked us on the same Delta flight the following day, and there was no space was available on any flights on any other carriers out of IAH or Hobby that day.

(5) Lack of assistance by Delta airport staff: We were uneasy about being rebooked on a flight the next day with a connection time of only 40 minutes. We were concerned about being stranded in Atlanta, our luggage not making the flight and too close of an arrival time into Orlando for us to make our cruise. Ms. ** argued that we should take the next day's flight based on her knowledge of cruise ship schedules (which was incorrect). If we missed our sailing time, the cruise line would not refund our money. I requested a full refund from Delta and Ms. ** replied that it was not allowed since the cancellation was 'weather-related'.

(6) Lack of assistance by Delta airport supervisor: After Ms. ** said I could not have a refund I requested to speak to her supervisor. Ms. ** spoke to the person at the next counter and returned to say that she could in fact make a full refund once Delta Support changed the ticket status back to its original format. The supervisor was too busy helping Priority customers only and not available to speak with us.

(7) Lack of support from Delta for local airport staff: This was a high travel day. There were travel delays in other parts of the country due to weather. Delta did not have sufficient staff to handle the increase in travelers let alone the delay problems. In addition, Ms. ** called her dedicated Delta Support line to get the ticket status changed and she waited 60 minutes before someone in Delta Support answered her call and able to assist her.

(8) Lack of responsiveness by Delta airport staff: Once the ticket status had changed it took Ms. ** another 30 minutes to cancel the tickets and issue the refund via Delta's systems. We were forced to drive 1,000 miles (18 hours) by car in order to make our sailing time. Fortunately, we did not opt to take Delta's only option to fly the same time, same flight on Monday, Dec. 22 (7:10am/Delta 6782) as it was also cancelled. Weather may have been the problem on Dec. 21st but it is highly suspicious that would be the same problem the next day AND Flight 6782 was the ONLY Delta flight out of IAH that was cancelled both days!

The following day we arrived at the airport four hours before scheduled departure of 6:45. Received boarding passes from a rude man at the counter. Went to Crown Room, attendant scanned our boarding passes. Went to gate at 6:15 and saw on the board the flight had been pushed to 7:17. Went back to Crown Room. Returned to gate at 7:55. The board had been changed showing our flight leaving EARLIER at 7:10. Confusion reigned. Lot's of passengers confused. No staff anywhere to be found. Rumours of our plane being at a different gate. I opened an unmarked white door which I thought to be an office, in search of a staff member while other passengers went to the adjoining gate to call a supervisor. An alarm went off when I opened the door and we waited for someone from the airline to show up to tell us what to do.

At 7:58 a threesome of staff members showed up behind the desk and we went to ask what was going on. They kept their backs to us while laughing and having a personal discussion. I interrupted and asked them to stop having a personal conversation while passengers were anxiously waiting. One woman turned around and sneered at us that our plane had left already. We asked how it was possible to have a plane leave 25 minutes earlier than posted with no announcement. I asked if she called the Crown Room and the sneered again and said they never call the Crown Room. I asked to see her supervisor. She refused to call. I went to 2 other desks asking to for a supervisor to be sent. One never showed up.

The woman rebooked a few passengers on the next flight, but refused to book me or my 10 year old son. Instead we were told to go the never ending customer service line of hundreds of people being served by 2 staff members. I realized we would never make it through the line in time and would have to spend another night in Atlanta. I insisted again that she book us and she refused. I insisted she call a supervisor and she responded with "** You I'm not doing anything for you. Get out of my face." Then she picked up the phone and called Atlanta police and told them that I hit her in the face.

Police and, finally, a supervisor showed up and never once asked what happened. They said I was lucky the woman did not want to press charges. Needless to say, I never touched this woman. They know this because there is undoubtedly a security tape. The two passengers behind me vouched for the fact that nothing of the kind happened.

My ticket was refunded, and my 10 year old and I were thrown into the back of a police car, driven to another terminal and dumped on the sidewalk at appx 10 pm. The only airline desk open was Air Tran who booked us on a flight to Las Vegas the following day. From Las Vegas we flew Southwest to our home in Los Angeles. It took us 3 days to get home. Never made it to grandparents in Little Rock. Still haven't found our luggage 5 days later. My son is severely depressed after being locked in a police car.

For our three family members to fly to our holiday destinations cost us over 10K. We booked first class because we fear the airline staff and want to try to cushion the inhumanity of holiday travel. We also paid 600 dollars each for Crown Room passes so that we can be notified of changes to flight itinerary especially when the plane leaves EARLIER than what is posted. This is Delta's top of the line treatment of first class passengers.

Air Trans is the airline we ended up flying. They could not have been nicer to us. Smooth flight and less than half the price. I would recommend this airline for future travel.

There were only two Skycap counters in use outside and it was not hard to remember this gentleman. He basically did not do his job and then when confronted by another manager, he lied to her and deemed me a liar. Because of this, I was charged an additional $50.00 for the flight. I hold Delta totally responsible for the way these employees treated us. I have contacted Delta and they have said the investigation did not conclude that any wrongdoing took place. How are investigations conducted if I was never interviewed or had the chance to file a formal complaint? I am seeking counsel from my lawyer to see if I can handle this matter through the legal system.

Then on October 5th of 2008, KAL rescheduled the arrival time in Manila from 11:05pm to 10:50pm. What was explained to us is that, with the rescheduled arrival time, the computer at KAL contacted the computer at Delta to accept that the seat for our 2 year old daughter was wait-listed (not confirmed). The Delta computer had 2 choices, accept or deny. If denied, then the ticket would be cancelled, so the Delta computer accepted. Delta told us that a rebooking was immediately attempted, but that the class fare for this ticket was no longer available. We called to check on seating arrangements on October 17th, 2008. It was at this time that we learned our 2 year old daughter had been wait-listed on the flight. At first, we received no information from Delta as to how this happened, except to assure us that it was KAL's fault and not Delta's and that we needed to contact KAL to rectify the situation. KAL told us that Delta mysteriously rebooked this flight on October 5th, which is when the wait-listing was instated, absolving KAL of any responsibility in the issue.

After several discussions with KAL and Delta, each telling us that the other one was at fault (and we should get the other airline to fix the situation), we finally got Delta to make contact with KAL to discuss a possible solution between the two of them. Delta assured us that this was above and beyond any responsibility they had in the issue, and they were doing this at their own expense to keep a customer happy. It occurred to me that twice now, Delta was aware of a schedule change for a 2 year old (my daughter) and had failed to notify her parents concerning the issue, in spite of the instructions attached to the 2 year old's itinerary that she was to travel on the same flight with her mother. We learned that her mother was on KAL flight 623, while the 2 year old daughter was wait-listed on KAL flight 623 as well as an earlier flight that day. Delta accepted money for the round trip ticket for this 2 year old girl, but said they had no responsibility in notification of the parents if there was any schedule change (per **'s discussion with her supervisors).

It was fully recorded in the Delta records that this 2 year old went from a confirmed status to a wait-list status to the extent that there was a failed attempt to rebook the wait-listed ticket. Further, Delta admits that an erroneous wait-listing status was received and accepted by the Delta computers, but Delta had no responsibility for the erroneous change in status being accepted by their computers. I think they should hold themselves responsible for the lack of protocol which allowed this 2 year old to have her KAL (and Northwest) status change acknowledged by Delta, while not notifying the parents of the 2 year old, in addition to the lack of holding themselves responsible for their computer erroneously accepting a change in flight status for a 2 year old girl, sent by the KAL computers, and then taking no action after the rebooking attempt failed. They say they are not at fault since their computer could only accept or deny the new status. Their computer software was at fault, which leaves them at fault, albeit KAL was at least equally at fault for transmitting erroneous information.

At this point in time, the situation seems to be on the way to being fixed, but we are aware that Delta is getting annoyed at our repeated contact with them to fix this, since in their opinion, they did not have to fix the situation, but are doing so, above and beyond what their obligations should be. The result is that we spent about 17 hours over 3 days trying to fix this, and missed two outings we had planned with our 2 year old. I guess this has no value to an airline, but it certainly is a valued loss to us.

There were several agents right there to rebook everyone as if that were the normal process. As if they expected regional partner planes to drop people off and then Delta would find passengers a flight that might be available. My rescheduled flight didn't leave till 4:25 PM. I finally got to SFO at 7:30PM PST. It was a long day especially since I had to get up at 1:30 AM EST to get to Albany Airport 2 hours ahead of time to allow for security checks. Should Delta have booked me on a flight that departed less than an hour after the scheduled arrival of an earlier flight? Is that permitted under FAA rules? When the agent, Bibi **, rescheduled a later flight I asked for an upgrade for the inconvenience. She denied my request. I asked for a lounge area to sleep. She denied it. I asked for meal vouchers.

She said it wasn't possible because the plane was delayed because of weather. She said it was an act of God. I explained that the pilot said a gate hadn't been available. I asked for a supervisor. She said the supervisor denied my request, too. I asked to speak directly to the supervisor. I had to wait 15 minutes for the supervisor, who said her name was Lisa **, as she fiddled with some equipment within my sight. It gave me the impression she wanted me to get discouraged and go away. Eventually she gave me two meal vouchers for $7.00 each. She said the vouchers were only good in the immediate area. It turned out the vouchers were only good at Wendy's, Burger King, Starbucks and Sam Adams. None of them had food which fit my dietary needs.

The Delta people I encountered seemed like they had little latitude to be of service. They seemed inured from dealing with many customers day in and day out in a routine job with little intrinsic reward. The planes were small, unattractive, and miserably crowded. All in all, the travel experience to New York and the return to San Francisco was dreadful. In the course of discussing travel, I will undoubtedly tell other people about my recent experience on Delta. It was not worth the price paid. The toll it took was way too much. The service was shameful at every level. In the past few weeks, in separate instances, I have heard my mother, my mother-in-law, and two good friends say they will no longer fly. They said this not because they don't have the money or the time to travel but because it is such a miserable experience. Perhaps with the price of oil going down the airlines will have more money to operate effectively.

At a minimum, they need to examine their value proposition, freshen up planes, provide enough seat and aisle room, provide friendly, responsive service, provide movies worth watching, provide a decent meal, and act as if customers matter to them. If they want to increase market share they need to distinguish themselves by providing better amenities and service. Airlines and airports are the initial contact people from other countries have with the United States. Ours are dismal compared to economically growing countries like China. Hopefully, our airlines and airports will act more professionally and hospitably than they have been and be better ambassadors. I would like to get $350.00, a free round trip ticket, or the equivalent mileage, from San Francisco to Albany to compensate for the terrible service I received from Delta on my most recent trip.

I said why would I want to fly ever anywhere with a greedy ruthless airline that could give a darn about my surgical situation. This was unjust enrichment of the highest order. I was flying to Green Bay for an Eagles Packers game. My seats were definitely sold to a grateful traveler within 24 hours of my medical cancellation. They are/were notorious for canceling FLIGHTS with little or no warning to their already ticketed passengers massively inconveniencing thousands every year.

Damage to me due to circumstances (medical) beyond my control: approximately $600 (2 airline tickets). Plus the heartlessness of it at a time is was in severe distress made it seem even worse (and even now more than one year later). PLEASE DO NOT FLY WITH THESE THIEVES AND MAY THEY GO AS BANKRUPT FINANCIALLY AS THEY ARE IN EMPATHY.

So, it was almost midnight and I didn't have where to go and asked to do my check-in right there, but she wouldn't let me. The 2nd rep told me and I quote: "Well that's your problem. you would have to book for a hotel, but i cannot solve everything for you." So, I go to the 1st rep (had to do the line again). And the 1st rep tells me the same thing, ignores me and continues taking people. I ask him to please let me check in so that I could at least be able to use the terminal's bathroom. He kept ignoring me and saying that I was not his problem and that I could not stay at the terminal, that I had to leave. He even raised his voice to speak over me. His attitude was so arrogant that I started crying.

I ended up asking the police officers at the check-in whether they could make an exception and let me in. Their answer: "No problem, but I suggest that you go instead to terminal 4 b/c their shops are open 24 hours and there's more activity and this terminal's stores are already closed." Voila -- that's all I needed and Delta could not offer that. But the 1st rep got angry about this, so he follows me to the terminal exit (as I was leaving to go to terminal 4) and asks for my passport. I give it to him and he goes to his computer, ignoring my asking of "What do you need? I'm leaving," etc. He asks whether I had eaten and I said yes. He creates this sort of "pass" to let me into Delta's Terminal (#3) and grabs me by the hand to the check in and tells me: "You want to go in, go in, but now you cannot leave."

So now the check-in officers are extremely surprised at his rudeness and ask him why did he call me back, that I was safer in Terminal 4 and he started arguing with them, telling them that he was giving me what I wanted, etc. While they were arguing, another officer got me out of their argument and just calmed me down. I left to Terminal 4 and everything was fine -- but I assure you, I will NEVER fly with them again.

At Mumbai, Northwest's scales showed the correct value which was way above the allowed limit of 50 pounds per bag. Clearly, I was guilty since what happened at Kochi was not something that the ground staff was privy to nor something that came under their purview. I tried to explain the whole scenario but the appalling part was that instead of empathizing and helping me with the best possible solution, they were rude. The person at the check in counter was a lady. She was constantly putting pressure on me to reduce the weight of the baggage by off loading some of the luggage or pay up for the excess luggage. Her immediate supervisor jumped in as soon as I started explaining my situation. His body language and tone seemed as if he was talking to a criminal than a customer!!!

After reaching a helpless situation, I asked for their supervisor which was the biggest mistake that I did!! The supervisor turned his back to me half way through while I was talking to him. He walked off and from a distance he shouted that the only thing that he would allow is excess baggage to the tune of 20 pounds in each bag paying 50 dollars. In the whole interaction, these were my basic expectations: Lending your ear as a person at the point of customer interaction, all of them failed miserably on this; Empathy for the customer, even if they had told me the same solution after identifying with my situation. I wouldn't have bothered to send this note!! Sensitivity to customers self-respect; the supervisor shouting at the customer across the hall way was not at all a good example for being sensitive to a customer. If you have people like this as team leads, the service levels would only dip further.

Needless to say, I was completely messed up boarding the flight and was disturbed at the way I was treated by the people at the check in counter. A lot of distaste was there within me right through the journey. I decided to give it a couple of weeks for the episode to cool down but still it is haunting me. I am also in the service industry and wouldn't dare to treat my customer ever for I believe that it is the customer who is paying my salary.

The first step to get these (not anywhere near) free flights was transferring miles from various accounts (mine, brother’s) into my husband’s account to have enough miles in the same account for the international flights we wanted. Now 1 cent per mile, plus a $30 fee doesn't seem like that much when you read it, but it sure adds up. To transfer 30,000 miles that ends up being $330. Of course you can only transfer 30,000 miles at a time so there are more fees if you transfer more. Fortunately for us we didn't need to transfer more than 30,000 from any one account, but we still ended up paying around $760 for the transfers. We thought in the end it would be worth it considering the costs of international flights and the fact that we need 3 tickets.

Now all the miles are in the right place it's time to start to try to reserve our flights. The website is, to put it simply, terrible. I'm fairly savvy at working around these difficult websites having reserved many flights before. However I found this one beyond frustrating and was unable to reserve a flight. The calendar changed constantly (even between steps of a single session) I later learned from the developer's blog that it was essentially because it was too computer intensive to show all of the flights on the calendar. Their technical workaround? Essentially to show random (and apparently also some nonexistent and/or fully booked) flights, since they couldn't show them all. When I managed to wrestle a flight I wanted into existence, I would invariably get 'There is a problem' or 'please try your request again' or ‘this flight was just fully booked’ when I tried to book them. This same thing would happen again, and again, and again.

After several days of trying to work with the website I had some time so I called the number provided, figuring I'd go ahead and spend the extra money and see if they could help me. After all they had been helpful before when I was trying to reserve flights. I was on hold until, as the sun was sinking in the sky, I had to hang up. 2 days later after unsuccessfully trying to use the website again, I called and waited on hold again until finally I got a live, though snippy, person. I was told that I couldn't make reservations because it was my husband’s account. That's understandable. I'll keep trying to use the website, I thought, and if I can't get a reservation my husband can call when he has time.

My husband called 2 nights later. By now I had been trying to reserve flights for around 2 weeks with no success, mainly because of the website whose programmers appear to be as competent as our current crop of politicians. My husband put the phone on speaker during the interminable wait on hold, so I heard the whole conversation. Husband asked if they were able to reserve other flights for us. CSR said, “I CAN'T DO ANYTHING FOR YOU THAT YOU CAN'T DO ON THE WEBSITE. I HAVE THE SAME INFORMATION YOU SEE THERE. YOUR FLIGHTS ARE FAR ENOUGH IN THE FUTURE THAT IF YOU WAIT AND KEEP CHECKING BETTER FLIGHTS FOR YOU WILL LIKELY BECOME AVAILABLE.” Upshot of the conversation: Your call is important to us, please don't bother calling again. We don't have the time, energy, desire or ability to help you.

I kept trying online for flights. There are 3 airports we are willing to fly out of and 10 we are willing to fly into and our range is about 5 days on either end and still it's difficult to find flights and when I do find flights that we could work with, the website continues to tell me it's having problems, try again. It gives the number to call, but we've been told that will not do us any good, as well as costing more, so we don't call. Many flights suddenly start being just fully booked when I want them, interestingly on different days, different places, different times and all just fully booked within minutes of each other.

A few days later when I hop on the site for my daily try at getting flights low and behold the cost of the least mileage flights in miles has gone up - 10,000 miles Per Person!!! That's 30,000 miles that we don't have. ARGH... I'm so frustrated. Why didn't the CSR warn us that prices on all flights were going up? Instead he encouraged us to wait. This is what we get for following delta's advice and being patient with them. I start to wonder if the CSRs were coached to have people put off booking their flights until the price raise was in place and this is why the CSR was so unhelpful. I wonder a little too about the website not allowing me to book for weeks prior to the price raise, but I don't want to get too conspiratorial.

My husband is home so we call customer service, on speaker phone, to talk to one unhelpful and not compassionate CSR and are passed on to her equally unhelpful and uncaring supervisor. We are told that A) they aren't responsible if their website doesn't work B) they aren't responsible for what their customer service people say and C) This is the first complaint they have ever gotten about their website. Well that last is a demonstrable falsehood, or in other words a lie, see ** for just one source of complaints. It's not hard to find others if you look around online a bit. She tells us we should have continued to call instead of trying to use the website and that they did not force us to not call. Well maybe we should have, but it didn't help the times we did call and we were told, by a Delta representative, that it would be a pointless waste of our time to call.

We were also told, by a Delta representative that there was no hurry to reserve. If they aren't responsible for their website or their customer service, just what are they responsible for? Hopefully at least for their airplane maintenance. We got no apology or helpful suggestion from these people. Not one scintilla of compassion for our situation, just rudeness. The CSR manager said that she didn't know what the other CSR had told us, in other words she thought we were lying. I offered to give her the CSR’s name and the time we called so they could see if they have a recording or at least talk to him, but she wasn't interested in actually finding out what he had said, just in accusing us of not being truthful.

To summarize, Delta appears to have, at the least a website run by incompetent programmers that they do not take any responsibility for. They have CSRs who are not their responsibility either and are not only unhelpful, but flat out liars. It appears to me they had been told to encourage people to put off reserving frequent flyer mile flights until Delta could get their new mileage requirements in place. At worst they even sabotaged their own website so that people would not be able to reserve flights before the rate change. No way we can get 30,000 more skymiles in time to get any flights no matter how flexible we are or what difficulties we are willing to go through to get them. Looks like, thanks to Delta's great customer service and concern for their customers, my daughter won't be getting her trip after all.

I call a week later to Visa and I find out that I did not get credited for the flight, so I call Cheaptickets and they say that Delta was supposed to refund us, so I call Delta and they say that Cheaptickets is supposed to refund us. So I have a three-way call with the manager from Delta and the manager from Cheaptickets and they say that Cheaptickets will refund us. I call the next day to Cheaptickets and I find out that they requested Delta to refund us and they refused. So again Cheaptickets says Delta is supposed to refund you and Delta says Cheaptickets is supposed to refund you. So after being on the phone for hours, Delta said that they will refund us. I called today to Visa and finally Delta refunded us the money for the airline tickets.

My flight to Halifax #6320 was due to leave at 1:22PM; when I reach the gate it was 1:27 and the door had just closed. The attendant would not let me board. I was sent to a clerk at Gate 24 and told that the next DELTA flight to Halifax was on Sunday the 7th at the same time, 1:22 pm. As I was meeting my daughter in Halifax that evening, I wanted very much to get to Halifax that day. The clerk said DELTA would not put me on another airline or pay for a hotel that night. He said AMERICAN had an evening flight to Halifax and I could see if I could take it.

I made an AMERICAN reservation for $859.86 with my cell phone and as this flight was eventually cancelled I spent the night in New York at the Clarion for $258.59 after taking a taxi to LaGuardia for $40.00.

#1 If DELTA had let me have my luggage when I urgently asked for it and then let me board Flight #6320 none of this would have occurred and I would have reached Halifax.

#2 Why could not DELTA make the reservation at AMERICAN instead of making me do it?

#3 AND why could not they have paid for it?

THEREFORE as the cause of all my troubles was mechanical difficulty I feel DELTA owes me for the flight on AMERICAN, the stay in the hotel and the taxi fare.

We have tried to cancel the ticket with Delta and they refuse any refund. They have assessed a penalty will offer only a credit for the remaining amount for future travel. The ticket was 384 dollars and they are offering a 234 dollar credit for future flight with Delta. That is a one hundred and fifty dollar penalty and they will hold the rest hostage. I beg anyone that reads this to avoid Delta Airlines. They may steal my 384 dollars and I will survive, but don't let them abuse anyone else. Thank you for taking the time to read this complaint.

They did get us on another plane back but their attitude was just terrible. Our luggage did not make it either but I will say the baggage people at Laguadia where we put in the claim were very kind. I do understand that people get very upset and can treat the employees terrible at times but my sister and myself were very patient with them, there was no reason for the way we were treated, it was degrading and I will never fly with Delta again because of their attitude towards us. We are kind people and very understanding in these matters, this was a very upsetting situation for both of us.

Having been our first flight with Delta, as we always fly Northwest, the seating was poor -we asked to be upgraded as we had the money and/or the airline miles from NW but to no avail.

I escalated through three levels of Customer Satisfaction who all explained their hands are tied by their policies. I attempted to speak with the refunds department and they just transfer my call to customer satisfaction. They will constantly give the same answer as a computer and have no room to exercise judgment. I say, fire the Customer Satisfaction department and lower the costs of the flights. I would still consider flying if there was no human interaction and I got this kind of treatment.

NWA clearly does not value customers or the cost of customer acquisition and I will never use their services again. It's funny how I am expected to agree with the terms set forth on their site without being able to review them and am also at the mercy of whatever comes out of the booking agent's mouth even if it does not comply with the same T's and C's I have to comply with.

$354.52 + $100 administrative fee.

I always fly Delta for all my travels. My family now lives in the state of Utah and plan on many visits back and forth I am highley upset with the service they received or should say did not received. and now am concerned about my grandaughters fear of flying. I do expect an apology to my family and some ammends for this bad condut and service.

I went to another agent and by this time I was crying and I begged and pleaded with the agent to help me. When he checked my itinerary in the computer he said that there was nothing wrong with it! He does not know why I was told that there was a problem. He then called the gate to see if there was a delay so that I could still make the flight. The person at the gate said that there is no chance and I should go home because there are no delays and I can't make the flight. I was very disappointed to say the least.

But the drama that is Delta did not end there. I called over the phone to re-book my flight and I was told that I needed to pay the difference in air plus a change fee! After all that I had been through I had to still end up paying. While I was on the phone with the agent explaining what had happened she said that not only could I have still made the flight but that the flight was delayed and was not scheduled to take off for another hour or so! She waived the difference in fare but she said that there was nothing she could do about the change fee. I ended up flying the next day home and I missed my meeting at work!

Needless to say that Delta is by far the worst airline I have ever traveled with. This was only my second time flying with Delta and I have to say that both experiences were horrible. The agents are very nasty and do not appreciate customers. I came back to work and have told everyone NEVER to fly delta. I think that the agents knew the flight was overbooked and only told me there was a problem so that they could sell my seat to someone else. That is just wrong and a very terrible thing to do to someone. It shows that Delta has no respect for their passengers at all! To make matters worse it ended up costing me $100.00 not to mention the inconvenience to drive back and forth to the airport!

When I explained to them that the itinerary was printed out at the Delta ticket counter in Tucson immediately prior to my outgoing flight from Tucson at the start of my vacation, they shrugged and said that they were not responsible for what the computer says, and that they can change my itinerary at any time. They then informed me that the only way I was getting back to Tucson was to purchase a new ticket at full price. I pleaded and begged and they offered to put us on a different flight that was departing from JFK for Phoenix in 1 hour and 45 minutes. I asked how we were expected to get to JFK in such a short time, Mr. Savastano said that we were on our own and to catch a cab - you might make it.

We did catch a cab, and eventually made it to JFK with barely enough time to get to the gate. The cabe ride cost us $50 and a lot of anxiety. And the ride from Phoenix to Tucson (via Shuttle) cost us $100. When I contacted Orbitz to ask about reimbursement of the $150 they agreed to pay it. When I contacted Delta merely to ask for an explanation and apology I was told that we weren't going to get paid any money and that Delta was acting within its guidelines and had no duty to inform us of the change in itinerary. Delta treated me with total contempt over the phone and seemed completely unfazed when I informed them that they had lost a customer and that I would be filing a complaint.

She told us that they would still investigate the theft if we filed a claim through the 1-800 number. We came home and called the 800 number she gave us. They asked for a claim number, which we did not have yet. The guy on the phone said we had to go back to the airport to get the claim number. Luckily the airport is only a 20 minute drive, not an hour or more as it would be for others. Still not resolved, and I don't expect it to be.

Basically expect the baggage handlers to go through your stuff and help themselves to whatever they'd like. Oh, and when you call Delta's customer service, which is supposedly in Atlanta, every person you talk to has an Indian accent and are impossible to understand. I HATE it when companies outsource customer service to places where English is a second language and barely recognizable then make them all use American-sounding names like Tom and Frank.

Cost of the stolen GPS unit-$300. Time wasted-about 4 hours, still no resolution.

Just tired and upset of the Delta conditions of the planes. Recovering.

I ended up paying for tickets rather than using skymiles. My partners reserved tickets turned out to be a lot less. For a person not too skilled at reserving independently this turned out to be an expensive nightmare for me. Had to get new flight to coordinate with already reserved hotel and cruise dates. I earned my skymiles thru American Express credits. I am going to use existing miles in future (they were completely credited which was nice), then cancel American Express card and never fly Delta again.

I had to speak with so many people, some nice and some not so nice, with regulations not understood consistantly by staff. Very confusing for me and Delta staff. I think Delta service is very intimidating and complicated. They do not want customer loyalty and are not user friendly. Thanks for opportunity to voice my opinion. Now we will see how the paid ticket flight experience works out.

I had to pay $1200 for a flight I originally wanted to purchase with sky miles. Could not change lodging without cancellation complications so had to use original arrival date of Sept 20, 2008. Don't think there is a legal remedy for my complaint but at least I have learned a lesson. See if this has happened to more people than myself!

Of course, because I was on the ship, I could not report this until I was on shore again (3 days later) and Northwest would not even take a report because I was told that I should have reported this within 24 hours. I was not aware of this policy.

My saxaphone was bent badly. Damaged to the point that I can not use it at all.

We were forced into a hotel in Lagos where we paid $150.00 a night instead of traveling another 500 miles to our destination. Our luggage arrived after. After all said and done, we came to Lagos and went to Delta Airlines on August 16 we were scheduled to return to the U.S. because my children would be prepered for the new accademic school year. Delta refused us to board the plain. Asked why? the answer was that the children whose names were endorsed in their mother's passport as which allowed Delta to take us to Nigeria in the first place. They referred us to the American Embassy where we applied for the children's passport. It took nearly one month to certify the Embassy with the requirements because it involved my coming back to NY to mail to my wife the required documents. Our left over money from the burial finished and I had to borrow $1000.00 for my family to feed, pay hotel bills and transport themselves back and forth the U.S. Embassy.

My wife was supposed to return to Ny last night, she could not find her luggage and could not manage the three young children with her carry-on. She and the children were traumatized as she could not stop weeping aloud as she reported to me that they missed their plane. As a Guidance counselor in New York buplic school, I called off from work to await their safe arrival because it is now 8:40a.m. and she just called to tell me that the have boarded another plane for NY.

It also very disheartening that after all the bargain and large sum of money that I paid Delta someone had the got to distort 100.00 from me at Kennedy airport on the pretext that one of my luggage was three pound overweight. And yet, Delta had to surcharge me $700.00 for not returning the day we indicated we would. I don't know how it was our fault. All documents are in tact and I need people to hear the injustice some American citizens are dishing out to their fellow citizens.

The issue I have with Delta, though is that when they priced out my 'free flight (scree 2 Select Trip), it was quoted at 25,000 miles plus $52.50 in taxes/fees plus a $75 redemption fee since the flight was scheduled for less than 20 days away for a grand total of $127.50. However when I got my confirmation I saw my bill was $152.50, an extra $25. When I called Delta, they said that the extra $25 was because one leg of the flight was on another airline, Northwest. (Aren't they merged now??). They did not quote this fee in the itinerary. I told them this like buying something at the supermarket with one price on the shelf and another when the item is scanned.

Had I known of this mystery fee and that a Delta FF award travel meant I would be flying on another airline I would done it differently to avoid the fee. I got no satisfaction from my two calls to Delta whose customer reps told me there was nothing they could do with the reservation since it had just been booked. One offered to make a change to it for another $100. Another told me to write a letter to Delta and they would respond within 45 days. So much for customer service and so much for being a frequent business flyer. At the very least this a misleading way of doing business and at its worst it is a fraud.

$25

While I was on hold, their hold message recommended sending an email on NWA.com and that they would respond in 24 hours. I did that after the phone call only to receive an automated email back stating that they are experiencing a heavy volume of email and will get to me as soon as possible. I decided to call NWA again on Tuesday, September 2 and was basically told the same thing. I was given the number to call for a customer service rep. I called that number and after going through their phone menu, I was given a message that they couldnt take calls at this time due to heavy call volume and it would transfer me to their general voicemail system.

I feel that Northwest should not be charging me a $100 penalty and should give me the credit in full on a future flight. The city was evacauted on August 30, 2 days before my return flight. No reasonable person is going to fly to a city expecting to get hit by a hurricane, and especially on an airline like Northwest which has an awful reputation for handling situations like this.

The staff were not trained on how to handle the situation and nobody could actually give us proper advice. We were given several different stories only to be told eventually at about 7pm they would put us on first class on Emirates but could not provide meals. We were all happy with this as it was imperative that we got to Atlanta. Eventually after running around, they told us that the Emirates check in on the system was closed and sorry they missed the check in. I have just arrived back at home at 10pm since arriving at the airport at 3pm. I even called Delta USA who informed me the flight is rescheduled for tomorrow, Saturday 30th, however at the airport they told us we are flying on Sunday morning and must be at the airport at 4:30am. It seemed none of the staff could guarantee this either.

I fly on a lot of different airlines and have never had the misfortune of encountering such useless, untrained, unknowledgeable staff with a bad attitude who displayed absolute ignorance and acted as though they were doing us favours. They had one staff member sitting at the ticketing office with about 300 irate passengers who could not be helped. I want an upgrade on the next flight as part of the compensation and should my hotel and car hire charge me for the delay, I will be instituting a claim against Delta.

This is a group of us traveling together. We have arranged au-pairs for our children at home and have several meetings as well as hotels, cars and inter-state flights booked. As we all own our own businesses, we cannot re-arrange or extend the trip. Apparently the next scheduled flight is only on sunday which means we miss all of our sunday and monday meetings.

We were absolutely discriminated against as we were one of the first lot of passengers there and yet were overlooked for alternate flights as we were flying economy and not business class despite the fact the airline was informed that we had meetings set up.

This is a kid who is not old enough or experienced enough to leave the terminal in that big city to get a hotel by herself which they wont do for 18 years olds anyway. My hysterical daughter stuck at JFK Delta terminal calls me and when I call delta they put me on hold off and on for almost an hour with nothing accomplished but sorry we cant help you. The Lady Kara G. at the JFK airport when I asked to talk to her she said I can't talk I am working and handed the phone back to my daughter. Really? So moral of story don't fly on delta your daughter might end up stranded unsafe in NY and Delta doesn't care.

Possible robbery, injury, or death in NY will let you know tomorrow morning.

I may have appear rude because I was unable to speak to her at all. She was giving me a very hard time. I tried to look over that and continue on with what I was doing. Eventually, she got my bags weighed. She informed me that one of my bags #DL662078 was over the required weight. I was told that I would have to rearrange my things, or pay the excess luggage fee which was $80.00. I simply gestured with my hand when she brought my smalled back to me so that I can try to re-arrange, that I did not want to do that.

I under extreme stress and I didn't want to hold up the line. So I took out a $100.00 bill and laid it on the counter. She hesitated for a minute and went to get my change. She the gave me my change. When I approached the first security check point, I noticed that I had been flagged as a security risk (ssss). I have traveled for years in and out of the country and never had this happen to me before.

I continued on to my flight. When I arrived in Newwark for my connecting flight I when through additional security screening as a result of the (ssss) which cased me to nearly miss my connecting flight into Dublin. I could not miss my flight because I was getting married in a few days and everyday was important.

When I arrived in Dublin the following day, bag#DL662078 did not show up. We waited because this bag contained my attar for my wedding and reception. As the day to my wedding drew nearer, I started making calls to find out were my bag was. Continental was adamit that they did not receive my bag from Delta Airlines. They told me that they would be responsible for my losses but, that they didn't get the bag because they would have scanned the bag in once they had received it.

Since I received my other bag I thought that there must be some validity to their claim. My bag never showed up and my wedding and trip was just ruined. We were devastated. All I could think of was that ticket agent. I was almost %100 sure that she had something to do with my missing bag since she went through great lengths to cause me distress by coding my ticket as a high security risk (ssss).

Myself and I six year old daughter stayed in Dublin Ireland 17 days and 16 nights without the things we needed. My Wedding shoes, wedding reception cloths and gifts I brought to enjoy my wedding was unattainable. I was crushed. I called Hartsfield and spoke will Alford J. AKA AJ. He was very helpful. He did everything in his power to help me but he was unable to find my bag.

Many days passed and I knew that I would never see my bag again. So, I had to purchase some things to get us through my wedding at the last minute. We had to cancel the reception because I was under too much stress. I had spent well over a thousand-five hundred dollars on contents of my bag and was just so hurt that I was not up for entertaining.

Moving ahead to 8/27/2008, I received a phone call from a Delta employee, she informed me that my bag had been mis-tagged and that she was in possession of it and that she would have it delivered in 8/28. I asked her why it couldn't be delivered that same day, she simply responded by saying, I'll get it "tomorrow". I still don't have my bag.

I called and spoke with "Dee" in baggage claim. She threatened to hang up on me and have me arrested if I came down to the airport to find out where by 47 day late bag is. This is the most dispecable service I have every seen. I have been deprived of my belongings by the airlines for 47 days and this is the type of service I get. What a tragedy.

I want FULL compensation for the misery this has caused me. Additionally, I want diciplinanry action taken against this ticket agent. I feel that she intentianally mis-tagged my bag out of retaliation. This is a dangerous person that should not be working with the public in any way shape form or fashion.

Instead they suggested I return the incorrect luggage on my time. I told them that was unacceptable and for the past 10 days the incorrect luggage has been sitting in my leasing office awaiting for someone to pick it up. On the fifth day without receiving luggage - 8/22 - they suggested I file a lost luggage claim via fax and hard copy. To this day I have not heard anything about the status of this claim or when someone will pick up the incorrect luggage.

The lost luggage contained about $1750 worth of clothing and shoes plus a digital camera for a total of $2000 replacement value.

From Previous experience as I told the lady it did not seem to matter if they were on active or not because my kid who is an airforce Captain were charged on another airline that my family will never travel on again because she was not traveling in uniform on the return leg of the trip from Atlanta to Baltimore to Thule Greenland. There seem to be no consistent policy and when you try to get an answer before you get to the airport you get nowhere.

Will probably cancel the ticket and drive my kid back to Univ of Michigan in Ann Arbor as that extra military stuff will cost.

So we left my husband and son behind and my daughter and I went. Only to find out once we got to Minnesota, my daughter did not have a ticket, and all the flight were over booked to Sioux Falls. So after talking to the lady at the gate she was able to get my daughter and me on a flight at 9:00 at night.

We were unable to attend the anniversary and missed the family picture. If I would have known it was going to be such a headache I wouldn't have left home. It took us 15 hours to get to our destination. Then we were promised vouchers, since they couldn't get us to our destination. The lady at the gate told us to go onto Delta's website and get our vouchers. Which by the way were not there? We should have received them from her, but we were so frustrated about the whole situation id didn't cross our minds.

This would have been the first time my parents have seen us all together since we left for Okinawa Japan 10 years ago. Being in the Military and kids in school it hard to get everyone in one place at one time. This would have been it.

Here's the catch, its a $150 cancellation charge per ticket. So after spending $214 a ticket, they have credited us $64 a ticket. That is unbelievable. That is $450 dollars just handed over to Northwest Airlines. Unbelievable! We are in the process of moving to get our son into an autism school, and they just take away our money like that. I will never fly with Northwest Airlines again and would advise everyone else not to either.

On the 15th of July the airport lost and found for Delta Airlines called my house and said they had my mothers wallet but no cash in it. They would not send it until my mother confirmed what was in the wallet. They would not call the hotel were she was staying. We spent the next week calling everyday and leaving messages with no returned calls. When I finally did get someone they said that nobody had called us and that they did not have the wallet. WE spoke to every department that we could think of even the head office and nothing. finally about 2 weeks ago we got a phone call from the lost and found again saying that they have the wallet and will send it UPS to us right away.

They put a totally different address than ours, and we ended up having to drive to the airport plant of UPS to pick it up. When we opened the package it was not even our wallet, The wallet belonged to a gentlemen in Toronto. He rec'd my mothers wallet. After all that Delta Airlines told UPS to charge my mothers credit card for the whole thing. If they thought for a minute, the wallet was stolen the card was reported stolen how could a payment go through. I spoke with executives asst. today and they said they will not return our money from the flight but they will give us vouchers, why would we EVER want to flight with such a horrible airline again.

the stress it has put on the whole family, My mother especially, it has gotten to her nerves way to much, she has been on edge since this all happened. We had to put the bank account on hold because all her id and cards are gone, now payments are trying to come out of our account for the house and they wont go through with it being on hold. With out her ID she can not open another bank account to make payments. Everything my mother needed was in that wallet and without it everything had to be put on hold. My daughter birth certificate, S.I.N # and care card were in there as well

I have queried these charges twice with Delta to confirm excess baggage fee on my booking paid in full 26th June 2008 for travel October 2008 would be at rate stated of $25 for an additional piece, yet they insist I will be charged at $50 for an additional bag which is rate for tickets purchased 31st July onwards. The key word for my complaint is date of purchase rate applied, as their web site clearly states that tickets purchased prior to 31st July 2008 will be $25 with no reference to date of travel, why is it therefore that they insist the charge will be $50

FINANCIAL - A charge levy higher for additional bag which is clearly not applicable to tickets purchased prior to 31st July 2008 - the $50 levy is for passengers who purchased after 07/31/08 for travel on or after 08/05/08 this is clearly Misrepresentation as the fee applicable to tickets purchased prior to 31st July does not state travel dates, and therefore this lower fee is applicable

I contacted them 5 days in advance to inquire about the date change. This is just another way to try to cover them to screw people out of money. If you make a reservation for dinner or at a hotel if you cancel with advance notice there isn't a problem. Northwest nor this cheap tickets will ever have to worry about ripping me off again. Ever human being I speak to will hear of these 2 RIP off businesses.

We were told we were re-routed due to weather, but amazingly, all flights out of Detroit were leaving on time, including my flight to London. I lost one day with my daughter, I lost $410 in airfare to France, which we had to repurchase, I lost one night of loding in France of $156 because I was stuck in Cleveland. I was given a hotel voucher, but no food vouchers, and Northwest refused to pay for my meals while in Cleveland. Had the airline re-routed my flight, I could have purchased a train ticket and met my daughter in FRance. She could have used her ticket, we would have salvaged the prepaid hotel room, etc. Northwest made no efforts whatsoever to accommodate my needs.

I wrote to customer care at Northwest, but there is no customer service at the airline whatsoever. A simple effort to re-route my flight to another destination would have solved my financial troubles. I do not believe there is any reason they could not have re-routed my flight. I was informed by Northwest that this was not their responsibility. I saved for two years to take this trip to visit my daughter and was disappointed and appalled at the level of service provided by Northwest Airlines.

I suffered financial losses that amounted to $560 because we had to re-purchase online airline tickets and paid for a night's lodging that we could not use. We gave up a tour group we were to join on our first day in France, as I was stuck in Cleveland and we were not able to rebook that event.

I wrote to Delta and got nothing back from customer service other than a bunch of boilerplate - and there was no response to the issue of not pointing out the cheaper option. As baggage fees continue to escalate, I am sure other customers are going to face the same unnecessary and excessive charges.

My daughter was forced to charge an additional $80 on her debit card before being able to check her bag.

When I went to complain about this situaution the lady there (Angelica) instead of apologizing, started getting angry at us claiming since he was 13 he should have been able to look after himself. on top of that, she claimed it was he's fault cuz it may be he wandered off..It's a small airport, delta only uses about four gates, which are all side by side. The plane he was on only carries about 48 passengers How is it that they couldn't keep track of one child?

When we started asking these questions, she told us to call customer care to make a complaint, the number she gave us turned out to be a fax number. It turns out Delat only accepts complaints thru their website. Yes We found our child safe, but what if? what if something had happened to him? Isn't this why we pay them extra to have our children looked after? I am so disappointed. I have always flew with delta but this is the last time I used their services.

Second, when planning your trip or vacation ALWAYS plan for mishaps. Traveling the day before you have an obligation is clearly not a good idea. The airline can not control weather or maintenence issues. If the airplane can not be fixed it can not be fixed. Yelling at gate agents or crew will not get the problem fixed and will probably get you arrested. Mother Nature is also a problem. Always bring extra money in case you have to pay for a hotel for whatever city you may be stuck in. The airlines do NOT have to cover your hotel when there is weather in the airport vicinity.

Third, always come to the airport with your cell phone charged. Sitting on the tarmac for hours is never planned. When crews time out (which means their duty day is complete) they CAN NOT fly anymore. This is a FAA regulation, not a rule to anger passengers. You shouldn't want a pilot who has been on an aircraft for 14 hours anyways.

Last but not least, know your rights. When it comes to rebooking, cancellations, or whatever the case may be. It is your responsibility to know how long you have to rebook your flight or change or cancel your flight. It is surely all in writing on the website. I hope this helps everyone in your future travels.

When I canceled the airline reservations, I asked for a refund which NWA declined to give me. Rather they gave me a credit for the ticket cost. At the time I did not think to challenge this given the stressful situation I was in and also thinking that we might be able to use the credit later. The long and the short of it was that we did not use the credit either because NWA had no flights to where we were going or the price of the tickets were not competitive.

Consequently, I again asked for a refund. To my surprise, there is alledgedly some time limit during which you can use your own money and my refund was denied. The basis for the denial was that the tickets have no value anymore and therefore I am not entitled to any money for them. I appealed to NWA by pointing out the illogic of this response. If the product I paid for has no value then that is more reason to refund my money and not less. Furthermore, even though the value of the ticket was lost, the value of my dollars was not lost. I might also add that the value of the ticket lost its value the minute the original flight took off. That is, what was lost was the value of the credit, not the value of the ticket.

Now I would not be surprised if there were some statue of limitation in the fine print of the Bill of Carriage. As everyone knows the fine print is the same for all products sold by corporations ie no matter how we mess up, we are not liable. However, what NWA did was out and out stealing. There is no other way to describe it. I do not know whether what they did was legal, but I can tell you with a great deal of conviction that it was unethical.

The amount of money stolen by NWA was just a bit less than $1000.

When we arrived to Check-in counter 70 minutes prior to departure (5:30pm 08/05/2008) to check our luggage, Mr Sean Jackson (was written on his tag) measured the bag and told us that it oversized -67 inch. When I stated that this was not a problem 5 days prior at Buffalo Delta's check-in counter and the bag was not oversized during last 8 years of my traveling all over the world, I offered to have another measure of the bag AND EXPLAIN TO ME WHAT IT IS MEAN "OVERSIZED" and what size can be accepted by Delta. All my multiple-requests:

to measure the bag again, what choices I have to fix the situation, what is standard not oversized size should be, call to supervisor, Can I redistribute items to other half-empty small bag (the oversized bag was half-empty as well and not overloaded)? where ignored by Mr Sean J.

Delta's representative put my "oversized" bag behind the Check-in countertop and didn't return my Canadian passport. He was purposely hold my passport and bag so I couldn't double check the measurements of the bag and couldn't fix the problem in case if my bag really oversized, I didn't have any opportunity or choice to resolve the problem and manage the situation properly. Mr Sean J. increased stress and pressure by saying: "It's just $150 to pay, and it's not so much AND YOU CAN PAY". I had ONLY ONE CHOISE: to PAY for oversized baggage.

My daughter 5 years old was very tired and started to cry. Mr Sean J. continue to extort the money without giving to me any explanation and opportunity to fix the problem.

Finally I call to police and explained to police officer the situation: Delta's representative improperly measured my baggage and rejected my multiple request to measure the bag and prove that the bug oversized; Delta's representative rejected to return my Canadian passport so I cannot to go to another Delta's representative and double check size of my baggage and if it is oversized? I can buy new bag in store located next door (30 meters) from the Check-in counter and quickly fix the situation or I can redistribute items in the oversized bag and reduce total size (height) of the bag to size acceptable by Delta.

After a lot of very stressful dialogs Mr Sean J. provided me with the following information: Size of the bag 67 inches, Standard size 62 inches. Mr Sean Jackson finally called to supervisor after the policemen arrived to Check-in counter and returned my Canadian passport that he holds with no reason during 25 minutes just to prevent me to fix the situation and increased stress and pressure to force me to PAY additional $150 (ticket price from Atlanta to Buffalo just $99). As I explained above I could buy new bag in nearest store (if it was properly proved to me that my bag oversized) and fix the problem in 10 minutes.

Supervisor arrived in 30 minutes after my Check-in problem started (at 6pm 08/05/2008). Unfortunately he is not introduced himself, so I cannot provide his name. Supervisor continues to deal with the situation in an unbearably insulting manner and causes more health damage for my daughter and me. Supervisor measured my bag and said that it is 64 inches total (30 minutes before it was 67 inches) and I have to pay $175 (tickets were purchased before July 31 and fee should be $150 according to delta.com/traveling and I have no choices to fix the problem because data about my oversized baggage in computer system already and He cannot CANCEL it. I redistributed part of items to another half-empty backpack (42 inches and less than 40pound ) and I could carry-on this bag with me, and requested to measure again the oversized bag, because the bag's height should be less. Supervisor rejected my request.

I started to move to the nearest bag-store that located just on corner and 30 meter from the check-in countertop and wanted to buy new bag. My old bag that traveled with me without any problems during last 8 years including all items in the bag total cost was less than $175. When supervisor understood that oversized baggage problem can be fixed by myself in 5 minutes and 35 minutes prior to departure supervisor increased stress and said that I missed my flight and I have to pay additional fee to get another flight later on the night despite I arrived to check-in counter on time (70 minutes prior to departure).
I did not wish to sit up all night in the airport with small 5 years old tired and crying child in airport for next flight, my old parents (70 years old) arrived to Buffalo to pick up me home to Toronto. I should be on my workplace next morning.

So I understood that it was perfectly planned scenario extortion additional fee from the Delta's customer and I was ready to pay whatever they said just to leave Atlanta airport ASAP. If my baggage was really oversized I should be informed in Buffalo airport (when I started my round-trip) where my parents could help me to fix the problem by bringing another small bag from the car immediately and I had 2 hours to resolve the problem.

After returning home and consulting website, I noticed that the allowable linear inches is actually 62 inches. I measured the frame of this bag at home and the frame measures 62 inches (19.5+31.5+11). Delta's representative paid attention when I arrived to Check-in counter in Atlanta that I was very tired with no energy to discuss and he decided to get just additional fee and created very stressful situation.

Finally, when I paid $175 and received board pass I asked supervisor: How much time I have before departure and how far the departure gate from the Check-in counters? I received answer that I almost missed my flight and departure gate just after the corner. It is false information. When I found that it is no departure gate as it was explained to me by supervisor I and my crying daughter ran to the gate. When we arrived to the gate the line to board flight 798 (Buffalo) just started and it is mean I had ENOGHT TIME don't run and don't to be overstressed.

I have never been treated so badly in my life. Our good impression from vacation in ATLANTA (it was first time journey for my daughter to USA) was broken in one minute by Delta's unprofessional representatives. I and my 5 years old child were emotionally and physically drained by Delta's representatives. They behaved in a less than professional manner and created very stressful situation instead to manage the situation properly. They lied regarding oversized baggage size and forced me to pay $175 for incorrectly measured bag. We were treated worse than animals. The Delta airlines representatives weren't courteous. As a result of the Delta's misrepresentation I and my daughter suffer significant emotional distress.

I require full compensation for damage occurred and inconveniences for our family due to unprofessional service: I request from the leadership of DELTA a formal explanation and apology for the incident/ I am respectfully requesting that this $175 fee be returned back to my American Express Credit card. Total size of the bag 62 inches and the size acceptable by Delta.

Upon our eventual arrival in Minneapolis our plane was held an additional 10 minutes at the gate before letting passengers off as they were having difficulties either locating someone to extend the walkway out to let passengers deboard, or they couldn't get the machine to work. All the while my wife and I were waiting for a flight attendant to let us know if our flight had been held or to give us some information. Of course none of that happened.

After being allowed to deboard, we realized that we would have to get to a complete different part of the airport if we had any chance to catch our flight (according to the gate information which was printed on our boarding passes). However, half-way dow the concourse we heard the final call for our flight at the gate which was right next to the one we had just arrived at.

As it turned out we made the flight, but not by any help of Northwest. Additionally, when I mentioned our hardship to the head flight attendant, she said that it wasn't Northwests fault we weren't let off the plane, and chided me for somehow insinuating that Northwest would hold passengers Hostage on a flight (which I didn't do). However, when I mentioned in response to her comment that we were in a sense 'hostages because we could not demand to be release from the aircraft, she got angry and told me to take my seat.

It that wasn't bad enough, throughout the flight I overheard the lone male flight attendant mention to his co-workers how stupid the passengers on this flight were. I could easily hear this as my wife, son, and I were sitting in the last row of the aircraft next to where the flight attendants prepared the beverage service and sat during takeoff and landing.

I have never experienced such a lack of professionalism from an airline and flight crew, and in the future I will certainly pay the extra money to the other aircarriers flying out of Alaska rather than be subjected to the torture of flying on Northwest.

i had to return to work on tue. 08/13/08 with a injury hand

During his departure from Denver Co to RI and upon his pick up for his luggage he checked his bag and his Play Station 3 (PS3), cord and four PS3 games were stolen/taken from his bag. There was note in his bag about there was no SOFTWARE ELECTRONIC GAMES allowed for checked bags. I want his electronic games returned immediately! I didn't travel with him to be aware or have knowledge of this POLICY! I want an immediate response as soon as possible. John Keiffer (spelling) was the individual who made initial contact for my son who made the arrangements for his traveling. Why didn't they allow his to get a locked locker for him

Missing, stolen & taken!

It was all started on Delta flight72 from SFO to JFK on July 27 with connection from JFK to YUL under Delta flight 5532. We have missed our connected flight to YUL and scramble around looked for connecting flight to YUL. We were told that nothing was available until the next morning. We were unable to find any assistant from Delta of any locate hotels; therefore, we had rented a car and drove 25 miles away from the airport. We were then told by Delta Baggage Department that our check in baggage(s) shall be delivered to our final destination tomorrow.

It was nearly impossible to hosting a meeting at YUL due to the arrival scheduling; therefore, we have decided to reroute our flight from JFK to YYZ. July 28, we have check in 1 hour ahead of departure and got into the ticket counter at 1 hour advance. Delta ticket agent was unable to converting the tickets from JFK to YYZ from original purchased tickets from JFK to YUL; therefore, she had pick up the phone and called Delta HQ for assistant. She was on-hold for nearly 20-25 minutes and by the time of completion of our rerouted tickets we were told that the gate was closed. That was ridiculous. We were then on standby for next flight into YYZ. Finally, we got into YYZ; but, no baggage(s) arrived.

We have filed a lost baggage(s) and were told that our baggage(s) shall be delivered within 12 hours. We have called numerous times on daily bases and were told the same story by Delta Airlines agents that our baggage(s) have been located and shall be delivered within 12 hours. Frustration and disappointment of fabrication by Delta agent(s); we have finally received a voice mail message from Delta agent on July 30 at 9:00pm that our baggage(s) were on-hold by custom. When we called back to Delta; we were told differently. We were told that baggage(s) showed on the system as delivered within 12 hours. Waited for 12 hours--still no baggage(s); we have decided to droved to the airports and finally got our baggage(s) out by 3:00pm on July 31. Without fresh clothing for nearly 5 days!

On Aug 1 - headed out and realized that our flight was delays for 3 hours and will missed our connecting flight. Rescheduled and waited in the airport for nearly 4 hours. I had the worst experience with Delta Airlines and we NEVER fly with Delta again.

Almost a year my husband and I flew on Northwest Airlines. I admit to having been uncomfortable about flying with this airline due to the recent strike but the time constraints on our trip made this our best option. Our flight to the wedding near Cleveland was great. We were returning from the event on a Sunday. After leaving the Cleveland airport we landed at Detroit. My husband and I were the last ones off the plane. As I passed the Gate directly in front of the deboarding tunnel I realized I had left my purse on the plane stowed under the seat in front of where I had been seated. I informed the attendant at the Gate who informed me that when the plane was checked the purse would be returned. She did not go to check the plane.

Some time later I was informed the purse was not on the plane. I insisted I had left the purse stowed under the seat but the employees insinuated that I must have left it behind at the prior airport. We had another flight to catch so I filed a claim with the airport police and he gave me the phone number of lost and found in Detroit. During the next few days I called lost and found at both airports, the luggage desks at both airports, the Gates at both airports and emailed to NWA reporting the loss. The purse had not turned up anywhere.

By Wednesday I was sure that I had left the purse on the plane but I could not get through to anyone in authority to tell them what had happened. The people I talked to made the assumption that I had left the purse in the prior airport and that it would turn up there. The kicker came on Thursday when a package was delivered to my home from Detroit with an odd anonymous note and no return address. The only plausible explanation is that someone with access to the plane stole my purse. The purse was not left at the prior airport. My purse was on the plane in Detroit when it was stolen. Between the time I departed the plane and when the plane was checked an employee stole my purse.

I have faxed, emailed, attempted to telephone this company and I have received responses which indicate that the airline will take no responsibility for the theft. I am certain this is what the thief was depending on. It is very disconcerting that it was this simple to commit a crime on a passenger. I cant help but wonder how easy it might be to get something on the plane. It is unbelievable that at the very least this organization would not initiate some type of legitimate investigation. I am sure that the brazenness of this theft will only embolden this employee. There are no safeguards for the passenger on this airline. Beware!

A loss of about $2000.

All I have gotten were rude Detla Representatives in the USA, lets be reminded that the other baggage representaives are located in India. Each time I spoke with Floor Manager by the name of Quetin located in (ATL) he was rude, short, and unhelpful. He seemed to respond as if I were bothering him during a lunch break each time. I even reached out and emailed the coporate office, just so they could respond with a generic email that basically told me to call the same 800 number I'd been calling. Ugh, I literally cried today when I hung up because I felt so very disgusted and helpless.

Its amazing that a huge company like this lacks organization and certainly takes no role in the hiring process for customer service. Not one peson besides the employees in India have responded with an apology as normal customer service should bother to do in most cases. This is unjust and a very awful experience. As a single mom that was my first trip alone on vacation out of the country. It was ruined and unexpected. I ahev only been told that I should contact Delat in November. Thats as far as I have gotten!

I filed a claim on 8/1/08 and as of 8/4/08 there was no record of my claim and I have not been contacted by Delta. Service was unfriendly and uncaring as if they are use to these types of complaints all of the time. I was told I should not have placed them there. How was I to know that a Delta employee would steal them. The glasses were purchased on 7/10/08 and will cost $310.00 to replaced. It is being hinted that Delta will not be responsible because I should have know not to placed them there and my travel insurance declined my claim for the same reason.

After landing in Chattanooga, my bag was not on the aircraft. The entire flight crew, including pilots, checked the cabin and cargo area. My valuables were missing, having never been placed on the plane. I know that another passenger did not pick up my bag due to the fact that I was one of the first passengers off in Chattanooga, and watched the ground crew roll the valet bags up to the breezeway. My bag was not there. I immediately went to the ticket counter and filed a claim for the missing valet bag. They told me to wait to see if came in on the weekend, and provided numbers to Atlanta baggage claim.

I was never able to get through to anyone in Atlanta the entire weekend, nor did I receive a call back after leaving numerous messages. I contacted Delta's main baggage claim number and explained the situation. This representative tried to contact Atlanta baggage office, but could not get anyone to answer the phone the entire weekend. I further checked with Chattanooga baggage claim on Saturday and again on Monday, to no avail.

A colleague of mine was in the Atlanta airport on Monday, 8/11/08, and I asked him to check on my bag at the main counter. He gave the baggage claim attendant my information, but was told that the bag was not there, but could have been placed on another flight. Again, the standard answer from Delta was to continue waiting to see what happens. The issue here is the security and integrity of Delta airlines. I consumers cannot trust that their carry-on baggage will make it safely to the cargo hold only several feet away, how can we have trust in the security of the Atlanta flight lines? I honestly believe that my bag was stolen before the flight ever took off from Atlanta that night.

The issue is Delta's unwillingness to investigate (make phone calls imediately after the incident), or my inability to contact anyone higher than a ticket counter attendent. They also informed me that Delta does not cover the contents of electrical devices, so that I am out of luck if it turns up lost (quote). I plan on pursuing this as far as I need to go, in order for this not to happen to other passengers. I believe that proper authorities need to look into the security of the flight line crews, especially in these days of heightened security awareness. I really need an answer from Delta on why my carry on bag was not safely guarded.

My company paid laptop has my livelihood (computer programs, machine manuals)etc.; personal files and possible Identity theft from a stolen passport.

Finally when we made it to the front of the line for passengers with pre-printed boarding passes but also had to check in luggage, the kiosk rejected our check in, stating that an agent had to attend to us. When there was no agent available, I spotted an agent who was arguing with a customer. Granted, the customer was angry and causing a scene. This customer demanded to see a supervisor right there and then.

The ticketing agent summoned Daniel, a supervisor at the DTW airport, who was working that Sunday, August 3 morning; Daniel and the customer had a few cross words back and forth. Finally, when the customer left, I said to Daniel, "I am not with him," (meaning I was not with that customer Daniel had just finished speaking with, because I didn't want to be associated with a rude person like that customer), then I proceed to ask him, "Okay, I guess I am going to miss this flight in a half hour ... what do I do now?" His response is the first of many reasons that I am writing about Northwest.

He began his conversation with me in an argumentative manner, rude and curt. I had tried to point out to him that I was trying to figure out what I was supposed to do next, but he continued to talk to me in a angry way, stating over and over that the rules of the FSA are that we need to arrive 90 minutes prior to departure for domestic flights - a fact that I am well aware of, and had tried unsuccessfully to convey that to Daniel. He continued to inform me that the NWA website was inaccurate, that it was currently being updated to state that domestic flights now required two hours arrival prior to departure. He would not listen to me, he talked over me, louder than me and was unhelpful. His demeanor was that of someone who was on the attack and I was the prey. He refused to listen and all I wanted was to find out what it was that I needed to do next. When I tried to ask for help, he stated very angrily that I needed to go to the end of a very, very long line, and he said something to the extent of, "I don't care." However, I am not 100% certain about this, because I found him shocking and I could not believe what I had heard.

As he tried to walk away, I said, "Excuse me, did I say something to you to upset you, was I rude to you? I don't think you need to talk to me that way." I did not say this in a hostile or threatening manner, I actually was concerned that perhaps I had offended him, and honestly, I did not know what I was supposed to do next and I truly needed some help with arranging another flight.

Daniel at that moment lost all composure and leaned towards me. His face got very red, he looked downright mean and in an extremely loud voice, dripping with sarcasm and loathing, said (with his arms spread out), "Well, maybe, I should talk to you like this! Would that be better? Hmm?" His sneering smile, well, it was actually sinister and evil - rattled me. Then he began to walk away from me, smugly satisfied with himself.

I responded, "Sir, you do not need to speak to me so rudely and condescendingly!" He responded, "I don't care." And he didn't. And he walked away. This second time when he said, "I don't care", I am positive, without a doubt that this is what he said to me. My two young children saw all this, saw me shaken to my core, and I finally broke down in tears. I stood there, dumbfounded, frustrated, embarrassed and lost. I heard a few passengers in the lines gasp, a few said things like "Oh my God! I would report him!", another passenger came

up to me, put her arm around me and said that he was a nasty man, that everything would be okay.

Unfortunately, this was not to be the last time I would have to speak with this man. Karen, a ticketing agent, took me aside, consoled me and attempted to help me; she was kind and helpful. She assured me over and over that we would get on a flight, that she would help us. She finally got us on a flight to RDU instead of MYR. We were glad to be on it, or so we thought. She explained to me clearly that if something should happen to the flight, that under no circumstances should I release the actual ticket, that it was as good as cash. She said that if for any reason I did not get on this flight, that I absolutely must not hand over the tickets.

Karen issued us tickets, boarding passes with seat assignments for a 5:22 p.m. flight from DTW to RDU for Sunday, August 3. She also put us on standby for another flight to RDU at 1:55, we didn't get on that flight but we accepted that as part of the day. Finally, it was time for the 5:22 flight. I went to the gate for the RDU 5:22 flight and waited for the gate agent to arrive. When the agent, Gary, arrived, I asked him to make sure that we were all set for the 5:22 flight. Gary asked if we had boarding passes, to which I showed him, and he replied, "Then you're golden".

We boarded the 5:22 flight. My children were buckled in their seats, I was seated and the flight was nearly full. Then an announcement came over the plane PA that I needed to retrieve my belongings and exit the plane! I checked my boarding pass, my ticket, they were legit. I was told by Gary and another agent that they were actually only for standby, however the boarding passes that I had for the earlier standby flight look completely different. I still have the boarding passes for both RDU flights and the tickets in my possession and would be happy to submit copies upon request. I am perplexed as to why our boarding passes were scanned at the gate,

we were allowed to pass to the airplane, we were seated, then suddenly told we must get off the plane.

The agent at the gate, Gary, tried to find another flight for us for that day to no avail, so he booked us on a flight for the following day to MYR. No compensations. No apologies. Nothing. My children were terribly disappointed, frustrated and exhausted from spending nearly eleven hours in the terminal. I was defeated. Further, our luggage made that earlier flight to RDU, but Gary clearly explained twice that there was nothing I could do about filing a claim to re-route the luggage to MYR until I got to MYR the next day. I was told there was no way to contact RDU about my luggage until I had actually flown the flight and arrived in MYR. Interestingly enough, the kind people at RDU Northwest called our home that Sunday, August 3 at 1:37 p.m. concerned because our luggage was there and we were not, and they wanted to know what we would like done with it. It is frustrating to hear two different things from two different employees who are working for the same company.

During this day, I stopped by the rebooking area in DTW the terminal, to inquire where I could praise Karen for her help and kindness as well as to bring Daniel's actions to the attention of his own supervisor. I had not mentioned Daniel's name to the agent, but she said, "Oh, is it Michael, the manager?" I said no, that it was Daniel, a supervisor as far as I knew. She knew who I was talking about immediately and confided in me that Daniel has a reputation that precedes him as a pretty "terrible person", that not many people like him and that there have been numerous complaints about him. She also said, sadly, that it was unfortunate that even if I made a complaint about him, it wouldn't do any good. That a is a shame, for two reasons. One, that an employee would divulge that information to me; and two, that any complaint about this supervisor really won't do any good except waste my time.

The next day, Monday, August 4, we arrived at the terminal 180 minutes prior to departure for our rescheduled MYR flight. My husband, Anthony, accompanied me this time, and he showed the ticketing agent our "rejected" tickets for the RDU flight along with the boarding passes and asked why we were taken off the plane. She searched for a reason and could find none, she informed us that we did indeed have valid tickets and boarding passes, that we should have been on that flight. She said that there was nothing to be done about that.

Then my husband asked the ticketing agent if he could speak with Daniel, if Daniel was indeed working that day. Daniel was working and made his way to the ticketing counter. When he approached the counter, my husband asked Daniel if he recognized me, at which time he stared at me for a few moments, then tapped some papers on the counter and said that I was there yesterday.

My husband asked Daniel if he remembered what he said to me the day before. Daniel replied that he speaks with so many people each day, so no, he could not remember. Then my husband asked if Daniel recalled getting close to me and yelling at me, at which time Daniel apparently "remembered" and told my husband that I yelled at him (Daniel) and that I had nearly came over the ticket counter. Further, he accused me of changing the way I speak because I was in front of my children! Nothing could be further from the truth ... and my

children were indeed with me both times I was in Daniel's presence, not just that Monday. My children were ticketed to fly with me both days, after all.

My husband also asked about NWA's policy on arrival time prior to departure, with which Daniel gave the same statement he gave me. My husband assured him that we had arrived in plenty of time. Daniel then said in a very snide manner, "I don't know when the last time you flew on a plane was, but the FSA states that you need to be here 90 minutes prior to departure for domestic flights." To this I then stated that my husband flies regularly, that he is an Gold Elite World Perks Member. Daniel had no response to this, since obviously if a person is an Gold Elite World Perks Member, they fly fairly often and are more than vaguely aware of the passenger responsibilities.

My husband said to Daniel that he really didn't like the way that Daniel had spoken to me, that he thought that Daniel really needed to work on his customer service skills. Daniel's response was that he has been told several times that he has a voice that is loud and is often perceived the wrong way. If this is so, then why in the world would NWA put this man in a position where he interacts directly with customers, the lifeblood of the company? He is rude, condescending, abrasive and without empathy. I witnessed how he spoke to other employees, and it is no wonder that they find him an unwelcome presence. He singlehandedly sullied the perception that I have had of Northwest.

Before we parted ways with Daniel, my husband handed Daniel a copy of this letter about NWA - however, it was an earlier version. I had typed out a letter that Sunday, August 4 evening, that now has been revised several times. We felt that Daniel ought to know that we were making a formal complaint about him and that perhaps our letter might make an impact upon him. Further, the agent in the rebooking area was deliberately not identified by name because I feared that there would be negative repercussions upon her by Daniel once he read this letter. Therefore, she will remain unnamed for her own protection.

Further, we blacked out our last name, e-mail address and the World Perks Number in that original letter that we handed Daniel because we honestly are concerned of a retaliation by this man. We know that he will most likely deny or alter the events, especially since now that he has plenty of time to create his own version should any thing ever come of my complaint, however, we felt that he ought to know how he made one customer feel. It will not have any effect upon him, he will not change his ways, but perhaps in the future that letter might make him pause for a moment and hold in his temper.

When we boarded the plane on Monday, August 4 from DTW to MYR, I was not entirely certain that we would actually make the flight. When the cabin door closed, I breathed a sigh of relief. A few moments later, the cabin door was re-opened, the gate agent entered with three passengers. My heart pounded because I was nearly certain that we were about to be removed from yet another Northwest plane again. My two children expressed their worries that we would be removed to me and I was not actually sure that we would be on this flight until the plane literally was on the tarmac.

On one side note, my elderly mother drove from Southport, NC to MYR to pick us up, a nearly two hour drive. She was nearly there when I called to tell her that we would be arriving at RDU, now six hours north of her. She drove that distance to pick us up. We were not on that flight either. She drove home four hours from RDU back to Southport, NC. That was twelve hours driving for her in one day. The next day she drove another two hours to MYR to pick us up, I drove the two hours back. There was a complete waste of three tanks of gasoline at $3.85 a gallon. Further, because my children's car seats were in RDU, we had no car seats and had to purchase two more. Entertaining and feeding two children as well as myself in the DTW airport for ten to eleven hours was not an expense that I was prepared to absorb at that time, and it was prohibitive.

In summary, it was a miserable day with Northwest. Not only did we arrive well ahead of time for the departure for naught, but we missed our flight because we were re-directed (wrongly) multiple times, I was made to feel like I was an idiot, I was treated with contempt, we were removed from another flight because of a miscommunication within Northwest, and our luggage could have been MIA had it not been for the kind folks at RDU. Last, Daniel ought to be reprimanded for his actions, though he will clearly deny them; he denied them to my husband and attempted to place the grievance upon me. People like that do NOT need to work with customers. Isn't that what an airline is servicing?

The lady at the check-in was not very helpful. She seemed very insecure and could not answer any of our questions, had to run back twice to talk to the supervisor but the supervisor would not talk to us in person. We had to ask several times to give us her name which she put only with an S. (very non-committal) and write on the backside of the receipt for what this receipt actually was. When I came back I looked again on the Delta website and there were all different kind of new regulations concerning baggage allowances and also some referring to tickets purchased before July 31. So I assume even if there was a drastic change in the baggage allowances in between our flight there and our flight back there were some interim solutions and our overweight bags would have cost $25.

When we arrived back in Germany I called Delta Airlines and I was told that I have to send my complaint in German or English to the Delta Airlines Customer Affair Department in England by Fax. I sent it in German and in English and actually sent it 3 times but never got an answer on the faxes in 3 weeks. I also entered my complaint on the website and received the following answer from the customer care manager which is not an answer at all because it does not answer my question why [they] let us fly in June with our bags (3 were over 50lbs each) and in July want $240 extra for the same bags.

Since nearly 20 years ever since I flew the first time to the US I was a loyal customer with Delta. For many years with silver medallion status which unfortunately I do not have anymore due less overseas travels. I had also seen Deltas service decline over the past years. But now that is certainly not the airline anymore I feel comfortable with in the future.

The consequences are a loss of 240 $. I f I know I can only take 50 lbs with me than I pack respectively. And we do not like additional costs coming up for a ticket. Also the trip home was not a nice one since we both felt terribly upset. I do not want to repeat such an experience.

Return Flights: July 13th, 2008 - DL 73 - Istanbul, Turkey - JFK - DCA - On board over 2 hours, then waiting in airport over 2 additional hours, then waiting to get into a hotel for 2 hours. No food, no explanation other than a mechanical issue, no way to contact family at home to arrange for alternate airport arrival schedule, promises of meals, transportation, next available flights, etc. Only dinner in a hotel restaurant miles from either the city or the airport and a phone call telling me I was about to miss my bus to the airport for a flight I had not been told about and barely was able to catch (After sprinting through the airport, pushing my way to the front of the passport and security line, I arrived at the gate as they were closing the airplane doors)

July 14th, 2008 -DL 8295 - (New flight, now with a connection in Paris instead of direct to JFK) - Istanbul - Paris - Boston - DCA - Delayed on-board almost 1 hour. July 14th, 2008 - DL 8604 Paris - Bostong On-Board delay almost 2 hours due to mechanical issues, arrived at scheduled departure time for my connecting flight, waited at baggage claim after inquiring three times, two different Delta agents, if I had to wait for my checked luggage and if they could track it and ensure it came on my flight (They refused to check until all the luggage had cleared and then just told me I should assume it went forward to DCA).

July 14th, 2008 - DL 5675 - Boston - DCA (New flight since the mechanical delays in Paris cost me my connection time, and my lost luggage cost me an earlier flight) While I waited, I had to beg for a $7 meal voucher, which the ticket agent grudgingly gave me after I pleaded my case. Aircraft delayed almost 1 hour for no explained reason. I wait an additional hour for my luggage, as the luggage agents refuse to check on my bags until all the baggage has cleared the system. July 17th, 10:00pm, I receive my luggage, one bag (previously used 1 time) is totally destroyed, almost beyond recognition.

After repeated communication with Delta Customer Service, both via telephone and email, I receive notification of a $100 travel voucher that was issued July 1st, in a preemptive response to the June 29th, 2008 - DL 126 debacle and told continuously that Delta's consistent policy that ensures that Delta is equitable to everyone who travels with us, does not allow for ANY compensation with regard to my return flights (July 13th - 14th 2008), and while my baggage claim is being looked into, there is nothing we can add to what has already been stated... we have no basis on which to grant (any request I might have)... (this is) our final review. Any additional correspondence will be kept on file.

June 30th - Missed 1 day of Military training due to airlines mechanical issues and spent the time in the airport with no food and limited beverages (only the water fountain). July 14th - Missed 1 day of work due to flight cancellation due to airlines mechanical issues and spent over 6 hours in the airport or in line with no food and limited beverages (only the water fountain) and no way to contact meeting party in the states. July 15th, 2008 - Missed additional 1 day of work due to flight cancellation due to airlines mechanical issues and spent the previous evening having flights delayed and cancelled and agents refusing to provide assistance, and ignoring pleas for information concerning baggage.

July 17th, 2008 - Received nearly destroyed luggage (Suitcase was recently purchased for 70EUR and now is unusable). July 19th, 2008 - Visit to the emergency room for treatment for sinus infection, pink eye, severe cold, and general exhaustion, all a result of the return travel string of incidents.

When they finally let us off the plane in Boston there was no one from Delta to advice us. 2.5 hours later someone showed up but the had no idea when we would be leaving. They also told us if we ended the trip in Boston we were on our own. When we got to NY at 3:30 am we waited in line for an hour to get 400 Delta dollars and a chit for a scary hotel.

I was supposed to stay in NY for a day after I arrived to visit with family, however that trip was aborted. I had a separate ticket to get me from NY to my destination (cost $489). I was also exhausted for the entire week and found myself getting edgy in confined areas. When I wrote to Delta about the lack of fairness in the amount we were compensated: they replied that they had to respectfully decline my request. I have gone out of my way for years to fly Delta and I thought my request was really fair.

I was cheated out of a trip to NY due to problems of Delta's making - 3 m3chanical failures. I'll do my best to avoid Delta in the future.

After running from gate to gate with no one knowing what to do with them, and Delta being unable to tell me exactly where they were, they were taken to a room to sleep for the night. the room was dirty, had no windows, they had to share a bed, which had dirty sheets and urine stains on. the next morning they were taken to another windowless room,given no food or water and not able to leave the room or be accompanied to purchase food. 22 hours later they were able to board their flight to the UK.

returning from Manchester their plane was guided into a gate at JFK that was for domestic arrivals only and they were not allowed to leave the plane and consequently missed thier connection to Pittsburgh. 5 hours later they boarded another plane which then sat on the run way for 2 hours before taking off. they arrived at pittsburgh only to find their luggage was lost. it took more than 24 hours for them to get home.

the delta gate agents did not give one hoot about their welfare and made no attempt to reassure the children or have a plan to accomodate them.

Both of my children were severely distressed through this process. My eldest daughter has Crohn's Disease and found the stress totally debilitating, causing her symptoms to flare up. never never will i allow them to fly unaccompanied. why does delta offer this service if they cannot look after these minors properly.

Then on her return flight from BWI, which was delayed for at least an hour, she missed her connecting flight in Atlanta. Where she had to sit in this room for 8 hours with nothing to eat or anything. She had cash to buy food with, but nobody would allow her to leave the room or escort her to get a meal. She finally arrived at KCI at 10:00pm at night. We were very Happy to see her. So we waited for another hour for them to get the luggage up so we could grap her suitcase and venture the 3 hour drive home from the airport.

Well, come to find out, her suitcase didn't even make it on her flight. It was on the next flight due in later that night. So we filed a claim and drove home. Her luggage is still sitting at the airport 3 days later, after they promised we would have it NLT yesterday via UPS. I am fed up with DELTA and will never do business with them again.

On 7/23/08 I called to have the ticket reissued. I was informed that I was mistaken and my ticket was 1 week expired and the $1,088.80 lost. At the telephone representative's suggestion, I emailed Customer Service. I received seemingly automated responses in which I was thanked for my email and told there is nothing they can do. They did however, pat themselves on the back with the statement, The airline industry is very competitive, and the support of our customers is important to the lasting success of our company. Our goal is to consistently provide a quality product, and we are sorry we did not meet your expectations.

Its a wonder they are in financial distress. Although it may have been my misunderstanding, one would expect something more especially for a frequent flyer who exclusively uses Delta for all business and personal air travel. Unfortunately, in Cincinnati, we have virtually no choice in airlines, Delta pretty much holds a monopoly at CVG. away. I do question if Delta is guilty of an anti-trust law.

$1,088.80 lost to my company.

I then decided just to buy outright the 40,000 miles i needed for 2 RT tickets. When trying to purchase miles again on delta.com the VISA transaction again would not work on their website. I checked with the bank where the VISA card was issued and there WAS NOT a problem with this particular Card. The cost of buying the 40,000 was going to be $1185.00 for the 40,000 miles...! How is it that back in December of 2007 i paid an additional 150.00 to keep both mine and my daughters SkyMiles from expiring so i would be able to use them in the future?

I think this whole DELTA SKYMILES program is a RIP-OFF. I could have bought 2 RT tickets cheaper without even messing with my SkyMiles and would have been less of a hassels also. After 4 days of calling Delta Airlines and arguing with them i decided to cancel the itineray and look at another airline. I told the Delta officials i would NEVER use their airline ever again. Disgrunted....

I called delta reservations to seek some help. I had to stay on the line for about 30 minute. The person talking to me referred me to another customer service(another 10 minutes!) . She told me that I ( referring to me!) don't understand what is going on. Once they have standby status, she can't do anthing about it! they have to talk to someone at the airport what a surporise). I said I was very unhappy and will never fly delta again. She said and all she can do is give them seats for another flight at 1:47 pm, which will be in SLC at about 6:30 pm! do I want those seats or not?

Right now my husband and my son have their boarding passes for the 11 : 10 flight. I am just hoping they can get on that flight and come back home. I want to know if airlines can cancel flights "due to weather" , as they wish! can one flight be cancelled and the others don't? how does the weather affect only one plane?

my huband missed work and a deal that he had to work on today. They had to pay to go back to chicago, stay in a hotel, food and everything they did not plan on. On top of that the stress and mental fatigue of not knowing when they can come back home, dealing with two flight cancellations.

I had to cancel plans for my son's birthday party, because i don't know when he will be home! They went there for a holiday, it just became a disaster because of delta.The worst is the way delta handles it. As if these incidents are normal and people have to have extra money in case delta planes don't fly! well, what is the responsibility of the airline? why is it always the customer that has to pay?

I have been a Delta customer for years and I have never had this type of problem before. The flight attendants and pilots of the plane were great; however, they could not reseat me due to a 100% full plane. I am having a hard time believing that I paid the same fare as everyone else on the plane to have this experience. I am having serious doubts as to whether I will be a Delta passenger again. I have complained to Delta directly and they assured me that all the airlines operate this way. My response to Delta is that no matter what other airlines do, you have a responsibility to your customers to ensure an adequate level of comfort and equality among accomodations. I continue to experience neck pains and discomfort.

To make matters worse the Delta Staff had no clue where her luggage had gone.In the morning she goes back to the airport where Delta once again gives her a ticket for a flight but says it is over booked and she would just be on standby. Delta has owned these damn planes for how many years? And they dont know how many seats are on them? Well she didn't get on that flight either so finally at 10:30 Monday morning she got a flight to Peoria ILL. Family had to take off work to come pick her up and hour from home.

All of the while she has had to be finding people at home to to take care of her children till she could figure this out. She now has missed work. And had such a bad deal thrown at her she will never fly down to see me again. And no one is at fault but DELTA AIRLINES! Something needs to be done about this terrible Airline and the Staff that represents them.