Delta Air Lines Reviews

I was flying United for my first flight. I landed in NY with an hour to spare to make my connection. Little did I know I had to walk across the street and then go back through security to board in the Delta Terminal. I waited in line for about 15 minutes in security before the guard that checks you in before the maze (they stick you in to further wait) informs me that I have the wrong boarding pass and I need to get one from Delta. I, fully aware of how little time I have, asked if I will have to wait back in line. She calmly tells me to come directly to her. I walked over the Delta check-in/kiosk/hell and attempted to check in with my credit card. I wasn't checking bags so I assumed it would be easy. Pretty much every time I have attempted to check in at a Kiosk, it has failed.

I then asked a Delta rep to help me. She brushed me off and pointed to a Kiosk helpline with about 25 people in it. I asked another rep, pleading with him that I had 20-minute left to get through security and make it to my gate. He asked the Kiosk Help woman to assist me. She told him to send me into the line. I waited in line for 15 minutes and finally, after a mass of people complaining, a supervisor was going through the line looking for certain flight numbers. She pulled me out and sent me to stand behind a person that is in my flight. The Delta rep helping him then asked me to go to the back of the line and rudely pointed out that people are waiting. I then mentioned I was told to stand here and she rolled her eyes at me.

After helping the man on my flight and getting him through security, she looked at my ticket and suddenly realized she made me miss my flight. She said, "Why didn't you say you were on his flight?" which I had attempted twice. She felt bad and then told me I have to go on standby for a flight to Atlanta, and I won't be making to meet my sister in either. I made it to my standby gate where I got in line mainly because I was confused. In all my Christmas flights, I have never been put on standby. I assumed I had to check in. I was still worried about making my new connection and feared getting stuck in NY for Christmas.

The line I was in, there were people on standby from the 8:55 AM (I was on the 9:55) flight and had about 4 people ahead of me. We all waited there, surprisingly, not complaining for 2 hours. The flight came and went and the 8 people behind us started commenting, and a buzz was going. It turns out Delta had overbooked all the flights to Atlanta and had 53 people on standby. At this point, I had already called my mother - panicked and sad. The now two Delta reps had helped the four people in front of me and two very pushy people behind me, yet no one had even blinked when I asked for assistance. They said I would just have to wait until I was taken off standby. I then left thinking I could go back to the ticket agent and she would help, only to realize that would take too long.

I went back to the gate where after two other travelers pleaded with her to help me, she booked me on three flights. I had to take a cab to another commuter Delta Connector and then take a plane to Washington to Atlanta to Fort Meyers. It took me 18 hours to get there. While I'm sure this could be considered a mild holiday horror story, I could not believe how incredibly rude every Delta person I encountered was. I would think with your jobs in this tough economic time being at risk, you would attempt to step up your customer service or at the very least be polite. I should also mention my flight home was delayed more than 6 hours as well. I blame Delta and Orbitz for booking me an impossible connection flight.

I make it to JFK where we are waiting on the plane. They make an announcement that we'll just be a few minutes. Apparently there was originally a weight imbalance on the plane and a few bags were going to be left behind, but now everything was good and everyone's bags would make the cut. I arrive in Seattle from JFK to hearing my name called over the PA to come to Delta Baggage claims, where I am told that my bag was left behind in JFK after all. I need to leave right away to make it to a wedding rehearsal in Olympia so I cannot wait the three hours they claim it will take my bag to make it to the airport. They agree to have it delivered to my hotel. I give them the name that I am staying under (my friend's) as well as my cell phone number. After the rehearsal, I receive a message that they went to the hotel but there were no guests by MY name so they left and brought the bag back to Seattle. I call back, tell them they had the right hotel, but again remind them the correct name the room is under.

The bag arrives in the middle of the night and I pick it up from the front desk in the morning literally. I had to try to pick it up because not only were both wheels broken off, but so was the handle. I tried to call Delta but only got a busy signal. When I emptied my suitcase to place all my items in the new luggage I had to buy, I see that the frame was also severely damaged and bent inward. I tried the entire week to get a hold of Delta's customer service number and only got a busy signal. On top of that, I am lied to by Delta. The luggage sticker says on it, "Sent to Atlanta in Error"? It wasn't left in JFK after all.

The morning I am set to head back east, I double check my flight and lo and behold, it has been changed again. Rather than leaving at around 11:50 on a Seattle to Atlanta flight, I am now leaving at 12:59 from Seattle to Atlanta. I must have been bumped on to the later flight. There was no call, no email or anything. On top of this, on my flight back to the east coast, I arrive from my Seattle-Atlanta flight with only 30 minutes to catch my Atlanta-Syracuse flight. I go to the gate that is on my boarding pass, just printed this morning and it's a flight to Texas instead. There is no listing anywhere for Syracuse on any of the Delta screens in the entire airport. I finally flag someone down and they look it up. It is now departing from clear across the terminal. I'm lucky I even made it, along with the other Syracuse travelers searching for any information whatsoever.

The best part is, after 8 days, I still haven't been able to get anything but a busy signal at the Delta customer service number.

All efforts (day or night) made to contact the baggage information line have been unsuccessful. It is constantly busy, as if taken off the hook! We have contacted the Delta Headquarters, their customer service/reservation line, as well as Delta's baggage service at Reagan airport with no success. No one has been able to help us, and the most unfortunate part is that no one cares. I have never encountered such heartless and non-caring individuals such as those that work on Delta's customer service team. I am at my wit’s end and no longer know who else to contact or what my next course of action should be. Please Help!

My husband has lost a majority of his clothes and other personal belongings, and has been forced to repurchase many of these items in the interim. It has been an emotionally draining experience to lose personal items, and have the company responsible for the loss do nothing to assist you.

After contacting Delta, they emailed me a certificate for $100 for a future flight so long as used within one year, like I am going to use it. To add injury to insult, the return flight was worse. The flight from Greensboro to Atlanta was delayed 3 hours because of the fog in Atlanta. You would think, no problem, nothing goes in or out, right? Wrong. Atlanta was still letting airplanes fly out but not receiving any airplanes so, his flight from Atlanta to Gulfport, MS was in flight as he flew out of Greensboro, NC.

Upon arrival in Atlanta, GA, he found out that there were no more flights in to Gulfport and, future flights were booked full, because of the people that had missed the earlier flight. His only alternative was to fly in to New Orleans, LA and drive to Gulfport at a cost of $170 plus gas, so he would not miss his school. He ended up getting to Gulfport over one day late, with no sleep and, luggage still in Atlanta. Now get this, my son is an Airman in the Air Force School and they don't take kindly to a new soldier missing any school.

Yes, I had his Tech Sergeant who called my house looking for him, when I thought He was already in Gulfport. Imagine the duress this causes on my end, as well as the heartache for my son who was trying feverishly to return to his unit. Why, because Delta airline in this computer age can't figure out that if planes can't fly in, how are passengers supposed to get on an airplane and fly out, or work out a connecting flight for the passengers that will miss the plane because of the schedule change. I am a retired US Army that has rejoined the civilian work force. I have flown around the world more than once and this is the worst airline I have ever had any dealings with, period. Anyone who spends a dime with this airline has wasted their money and time. Any of my family members or I will not use Delta Airlines ever again.

Fast forward to yesterday. Their flight from Costa Rica to Atlanta was rerouted to Panama, claiming there's not enough gas in the plane to take us over the hills. Why is Delta boarding flights without enough petrol? Considering how much they're charging people for baggage, you'd think they'd have enough money to fuel their flights. In any case, once my mother-in-law and the family boarded the flight to Atlanta, after another 6-hour massive delay, my mother-in-law asked a stewardess, "Will you be feeding us on this flight?" A logical question given the 6-hour delay caused by Delta's screw up in fueling their own planes. The stewardess' response? "If you were that hungry, you would have bought something to eat before you boarded." WHAT?!?

In my 10+ years in the Service Industry, I've never even dreamed of speaking to a paying customer that way. Too tired to have an argument, my MIL let it go and prayed there would be food in Atlanta they could afford. Several moments after this extremely rude encounter on the connecting flight to Atlanta, they were actually trying to SELL PAYING CUSTOMERS FOOD instead of feeding them, which is included in the ticket price to begin with!

Upon arrival in Atlanta, guess what? MORE DELAYS. This time she had to wait in line for over 3 hours to speak to someone about getting food vouchers and accommodations. She is traveling with a 12-year-old boy. Delta gave her, her husband and her 12-year-old son $7 each for food, and that's supposed to last them over 48 hours! This time they put her in a hotel at their expense (which they should have done the first time and it's a shame it took more than one massively delayed flight for them to buck up and pay for their own mistake). They are stranded in Atlanta for over 48 hours now. They will miss their NON-DELTA connecting flight from London to their hometown and will have to shell out more money to pay for the said non-Delta flight home, as a result of Delta's overbooking of flights causing 2 and 3 day delays.

Their 12-year-old is going to get in loads of trouble for missing 2 days of school. Both parents themselves are now missing 2 days of work and having to pay their employees more money to keep the businesses operating until their actual physical return. All in all, these delays and the results caused by Delta overbooking flights have cost my family over $2,000. Who in today's economy has that kind of money to pay for someone else's mistake just to get home?!

The only thing I will say is that when I called to find out what was going on with my family this morning, I spoke to a man named Josh and a woman named Joanne, both of whom were very courteous and helpful over the phone. Maybe they should take the polite people out of the call center and put them on the planes, and put these rude air attendants in the call center. See how they like being spoken down to like a low life for a change.

I am absolutely appalled by Delta Airlines. Granted, they made my life difficult several months back when I took a 45-minute flight from Raleigh Durham to Atlanta Hartsfield, but I can let that slide. The current situation, however, cannot be overlooked. It's going to take a lot more than a Federal bailout to save Delta Airlines now. People are going to remember this, tell their friends, their family, their co workers, and everyone they know.

We told Delta to cancel our flight and asked if they could get us back to Augusta. They said the earliest flight back to Augusta would be sometime the first of the new year 2009. We asked for a refund and they said they would refund our money, except for the cost for the flight #5165. We asked about food and lodging. They offered a $10.00 voucher for a hotel and that was it. Then we asked if they could help in cost to get us back to Augusta. They basically said we are on our own to find a way back. There was nothing they can do to help us from being stranded in the Atlanta Airport.

We took it on our own to find a way back and it cost us $60.00 each to take a shuttle back to Augusta. On 01/04/2009 we called Delta customer service (Pat from Salt Lake City) and made another attempt for Delta to refund all of our money and flyer miles, along with compensation on the cost for the shuttle back to Augusta. We got the same results.

One lady had to reschedule her re-schedule as this was her second time through the line. My wife has been crying for about a day straight because we can't get any resolution or customer service from Delta. This was going to be her first trip home in over 3 years and now she's going to miss her brother's wedding and I'm going to be out the $1400 I paid for her ticket plus the cost of a new ticket, since Korean Air can't do anything as the ticket was not bought directly from them. This is CRAZY, people. Whatever happened to customer service? Also, be wary of Delta in Richmond if you're Asian. They seem to have a problem with Asians!

As I sat and waited for the first flight at 4 in the morning from Buffalo, NY to Atlanta, GA, I watched as the ticket guy "Roberto" got into a heated argument with an older guy. Not sure what was said but you could see that the words back and forth were not friendly. After a while, I decided to go up to the counter and ask Roberto if he had an idea if I would be able to make this flight or not. He replied, "You will know if I call your name!" Not once looking up at me. I thought that was rude but hey, it was the holidays and everything was hectic. So I went back to my seat and waited. After everyone had boarded the plane, Roberto gave me a seat 7a and closed the door. Now the plane was due to take off at 6:30am. He handed me my seat at 6:27am. I walked down the ramp and was seated in 8f because someone was already sitting in 7a, and the stewardess advised me to sit anywhere a seat was available.

After five minutes of being seated, a stewardess came back and asked who was supposed to be seated in 7a. I told her that I was. She asked if I had a "rep pass". Not knowing what that was, I told her that I didn't know. She turned around and walked away... 6:35am now! Next thing you know, Roberto is walking down the aisle. He stopped and looked at me and said, "You need to get up right now!" I said, "Why? You just gave me this seat.” He said very nastily, "It doesn't matter. You need to get up and get off the plane now!" Now, everyone on the plane is looking at me like I was some kind of terrorist. I was really embarrassed. Without another word, I got up and exited the plane. I walked through the tunnel and waited at the counter.

A couple of seconds later, Roberto exited the tunnel. Not knowing exactly what had just happened, I questioned him. I said, "What happened? Why was I kicked off? And you gave me that seat." He stated in a disrespectful tone, "Go and sit down and I will be with you later!" I said, "You don't have to be nasty. You gave me that seat!" He stated, "First of all, that wasn't your seat. That seat belonged to a paying customer!" Again, everyone seated waiting for the next flight was listening to what was going on. I said, "I understand that but you acted as if I forced myself onto the plane when you are the one who gave me a seat. I just want to know what’s going on!" He said really loudly, "You never had a seat. That was the other lady’s seat. She is a paying customer and you are basically trying to fly for free, so you don't have a seat!" I said, "It doesn't matter if I'm a paying customer or not. You don't have to speak to me that way." He then said, "If you’re going to sit there and argue with me, you won’t be flying at all!"

At that point, I decided not to continue going back and forth with him. It was either that or go to jail in Buffalo and be stuck there for a while. After contacting my fiancé to let him know what had just happened as I cried my eyes out from the embarrassment, he advised me to get the guy’s name and his supervisor’s name and number. I walked over and asked him for his name but he refused to give me his last name and told me his supervisor’s name was Chuck. He advised me that Chuck was downstairs back out at the counter pass security. Without another word, I walked downstairs and met Chuck.

Chuck was very busy with a line that you wouldn't believe. I waited for him to get a quick moment. While I waited, I heard Chuck calling back upstairs to Roberto and was very upset with him for sending customers back to him to reschedule their missed flights. I watched as they argued back and forth. Soon, Chuck got the opportunity to talk to me. I explained the situation to him. I was informed that Roberto had made a mistake. Once a paying customer seat was given away to a standby, the paying customer had missed their flight and needed to reschedule. So those customers he let on the plane after me was not supposed to board the plane. The fact that I was flying with a buddy pass was no one’s business. He violated the confidentiality policy of Delta Airlines by shouting out this information.

What was really odd was Chuck’s response. He said that that's the way Roberto was and that he gets complaints a lot about his customer service skills. Now if that is the case, why is Roberto still employed with Delta? I think that Roberto should be fired and should not work in customer service anywhere. I was given another stand by ticket and was sent back up to where Roberto was. As I approached a seat, I heard Roberto telling another ticket person about our argument and how he started to tell me off. I think again that his actions were completely unprofessional and I will see to it that he never does this to a customer again. Paying or not! No one deserved to be treated like this.

After spending a total of 15 hours in the airport on 12/30/2008 after the last plane left without me, I called my girlfriend to pick me up and I went back to her house, got online and bought a one-way ticket home to Texas. Of course, I didn't purchase the ticket through Delta. I flew Air Tran and they have just gained a new customer. I see why they were voted #1 in customer service. They were very pleasant!

It is now 12:30, 6 hours have passed since we tried to get comfortable on those rock hard airport seats. Finally some kind of pilot (well, he had the jacket to prove it even though he was shorter than Herve Villechaize on FANTAZY ISLAND) comes out and tells us that he has 1 good news and 1 bad news. At this point, I truly hope for his sake that the good news is that I am Victoria Principal, this is all a dream and that Bobby Ewing is taking a shower in the next room. Nope, sorry... the good news is that the itsy-bitsy dashboard light (just like the one shaped like a motor in your car) is not flashing anymore... THERE IS A GOD AFTER ALL. The bad news is that now, we cannot fly anyway because the runway was too snowed in and frozen.... BOY, YOU ARE A VENGEFUL GOD! Now most of you probably know how loud a ** can get right? Well you ain't seen (heard) and angry airport-bound John ** yet!!! Boy, did that mini-pilot get it!!! It was nice to see John get a standing ovation from the angry crowd though.

Oh, it gets better... They tell us that we have to go get our luggage in the luggage pick up place, go back to the ticket counter, somehow rebook a flight (by then 1/2 of the people stopped listening to the diminutive pilot and is stampeding throughout the airport as if they were auditioning for a "DEATH RACE" sequel). Once we get to the ticket counter, there's only ONE... yes 1, UN, UNO customer service chick and she's got attitude. Man, where's Naomi Campbell when you need a cell phone to throw at someone??? Now then another chick arrives with a bunch of pamphlets with a phone number on it... Supposedly we have to call this number right away because there are only very limited seats still available for flying out of Buffalo today! It is now 2pm, people started eating each others limb and it's not looking good...

Of course we call the number... Now keep in mind that throughout this wonderful airport experience, all other flights from all the other gates (except ours) have filled up and gone on their merry way, no flashing dashboard lighty thingy, no icy runway either... just us... alone like E.T. watching all the little spaceship fly away and all we can do is wave goodbye. Well here comes the next ache. No more flight at ALL from Buffalo or Rochester available tonight... now, couldn't they have told us that 9 hours ago so that we could have at least spent the day with friends and family??? "Here's your $5 meal vouchers sir! and your hotel room voucher too!" $5 gets you oh just about NOTHING in an airport so, we head to the hotel because we are now booked on the 6:50am flight the next day. We wake up, refreshed and thankful of all the good things God gave us... the sun, our health, family, etc... We head on to the airport, all seems right...

We actually board the plane at gate 19 even though on the monitor it says gate 21 (will we ever learn???) We are in the plane for about 1/2 hour when Captain Sometin' comes to the mic and says "I have 1 good news and 1 bad news)..." NO! Believe it or not, these idiotic incompetent overpaid useless unfriendly reps boarded us on the wrong plane! WHO IN THEIR RIGHT MINDS WOULD LOOK FORWARD TO FLYING WITH NWA AFTER ALL THESE SIGNS? AM WE THE NEXT STAR OF "FINAL DESTINATION 10: YOU CAN RUN....BUT YOU CANT FLY"?

Please friends, I urge you, do not fly NWA... I will fly Fisher Price, the Flintstones plane or even walk before I ever fly NWA. Thanks for reading. Now I am renewing my therapy sessions for another 2 years.

Inconsistency in relayed terms/condition about the ticket purchased: After being denied to take my international flight, one Delta telephone representative told me that I would have up to one year to use my ticket. One hour later, while finding ways to travel to Nigeria, the International Agent supervisor then tells me that I would lose the value of my ticket if I did not rebook it to a different destination before the end of the day. So much inconsistency and poor communication with Delta, it is no wonder there are so many dissatisfied customers and why travellers should consider any other airline but Delta for International/Domestic travel.

I had to purchase another ticket with another carrier from a different airport which was extra time spent to travel. The difference for a last minute fare was approximately $800 more not to mention $150 used to travel to a different airport. As a result of the time spent to travel through Europe, I subsequently lost 3 days out of my holidays and away from my family. This does not include the change fee of $300 incurred by using my original ticket for a different destination.

Although I have always known Delta to be a mediocre airline because I have instances where the gate change is not communicated to one waiting at the original gate, I have vowed never to consider Delta for any travel in the future. I would rather spend more money for service and quality, neither of which Delta has ever offered, by traveling another airline. I hope all travellers to Nigeria are able to learn from my experience because there is absolutely no need for the inhumane and discriminatory treatment of passengers for such a lucrative route that Delta has discovered. You will be guaranteed of better treatment by any other airline.

(1) Lack of response by Delta Customer Services: At 5am while at home I saw that the flight had been cancelled and I then called the Customer Services 1-404 number. I was placed 'on hold' for the entire hour it took us to travel to the airport.

(2) Lack of instructions by Delta airport staff: After standing in line for 45 minutes with 50+ others, a Delta staff member walked down the line informing us that there were kiosks available just to the left of the check in counter to check flight information but they would not tell us the information, options or delays. Instead, we had to step out of the check in line to verify that our flight was indeed cancelled. Some people could rebook at the kiosk and others had to get back in the check in line to have their reservations rebooked. Interestingly, there were several loud announcements (i.e. YELLING) made from the counter area that ..."if your baggage weighed more than 50 pounds you would be forced to the end of the line to repack and start your checking in process all over."

(3) Lack of professionalism by Delta airport staff: In front of everyone two members of the Delta airport staff had a heated argument about how to help passengers and who was next in line.

(4) Lack of knowledge by Delta airport staff: Once we got to the counter the Delta staff member (Ms. **) told us we could fly 'stand by' on the 9:15am flight but was unable to say how many were already ahead of us and that the flight was already full. She informed us that Delta had already re-booked us on the same Delta flight the following day, and there was no space was available on any flights on any other carriers out of IAH or Hobby that day.

(5) Lack of assistance by Delta airport staff: We were uneasy about being rebooked on a flight the next day with a connection time of only 40 minutes. We were concerned about being stranded in Atlanta, our luggage not making the flight and too close of an arrival time into Orlando for us to make our cruise. Ms. ** argued that we should take the next day's flight based on her knowledge of cruise ship schedules (which was incorrect). If we missed our sailing time, the cruise line would not refund our money. I requested a full refund from Delta and Ms. ** replied that it was not allowed since the cancellation was 'weather-related'.

(6) Lack of assistance by Delta airport supervisor: After Ms. ** said I could not have a refund I requested to speak to her supervisor. Ms. ** spoke to the person at the next counter and returned to say that she could in fact make a full refund once Delta Support changed the ticket status back to its original format. The supervisor was too busy helping Priority customers only and not available to speak with us.

(7) Lack of support from Delta for local airport staff: This was a high travel day. There were travel delays in other parts of the country due to weather. Delta did not have sufficient staff to handle the increase in travelers let alone the delay problems. In addition, Ms. ** called her dedicated Delta Support line to get the ticket status changed and she waited 60 minutes before someone in Delta Support answered her call and able to assist her.

(8) Lack of responsiveness by Delta airport staff: Once the ticket status had changed it took Ms. ** another 30 minutes to cancel the tickets and issue the refund via Delta's systems. We were forced to drive 1,000 miles (18 hours) by car in order to make our sailing time. Fortunately, we did not opt to take Delta's only option to fly the same time, same flight on Monday, Dec. 22 (7:10am/Delta 6782) as it was also cancelled. Weather may have been the problem on Dec. 21st but it is highly suspicious that would be the same problem the next day AND Flight 6782 was the ONLY Delta flight out of IAH that was cancelled both days!

The following day we arrived at the airport four hours before scheduled departure of 6:45. Received boarding passes from a rude man at the counter. Went to Crown Room, attendant scanned our boarding passes. Went to gate at 6:15 and saw on the board the flight had been pushed to 7:17. Went back to Crown Room. Returned to gate at 7:55. The board had been changed showing our flight leaving EARLIER at 7:10. Confusion reigned. Lot's of passengers confused. No staff anywhere to be found. Rumours of our plane being at a different gate. I opened an unmarked white door which I thought to be an office, in search of a staff member while other passengers went to the adjoining gate to call a supervisor. An alarm went off when I opened the door and we waited for someone from the airline to show up to tell us what to do.

At 7:58 a threesome of staff members showed up behind the desk and we went to ask what was going on. They kept their backs to us while laughing and having a personal discussion. I interrupted and asked them to stop having a personal conversation while passengers were anxiously waiting. One woman turned around and sneered at us that our plane had left already. We asked how it was possible to have a plane leave 25 minutes earlier than posted with no announcement. I asked if she called the Crown Room and the sneered again and said they never call the Crown Room. I asked to see her supervisor. She refused to call. I went to 2 other desks asking to for a supervisor to be sent. One never showed up.

The woman rebooked a few passengers on the next flight, but refused to book me or my 10 year old son. Instead we were told to go the never ending customer service line of hundreds of people being served by 2 staff members. I realized we would never make it through the line in time and would have to spend another night in Atlanta. I insisted again that she book us and she refused. I insisted she call a supervisor and she responded with "** You I'm not doing anything for you. Get out of my face." Then she picked up the phone and called Atlanta police and told them that I hit her in the face.

Police and, finally, a supervisor showed up and never once asked what happened. They said I was lucky the woman did not want to press charges. Needless to say, I never touched this woman. They know this because there is undoubtedly a security tape. The two passengers behind me vouched for the fact that nothing of the kind happened.

My ticket was refunded, and my 10 year old and I were thrown into the back of a police car, driven to another terminal and dumped on the sidewalk at appx 10 pm. The only airline desk open was Air Tran who booked us on a flight to Las Vegas the following day. From Las Vegas we flew Southwest to our home in Los Angeles. It took us 3 days to get home. Never made it to grandparents in Little Rock. Still haven't found our luggage 5 days later. My son is severely depressed after being locked in a police car.

For our three family members to fly to our holiday destinations cost us over 10K. We booked first class because we fear the airline staff and want to try to cushion the inhumanity of holiday travel. We also paid 600 dollars each for Crown Room passes so that we can be notified of changes to flight itinerary especially when the plane leaves EARLIER than what is posted. This is Delta's top of the line treatment of first class passengers.

Air Trans is the airline we ended up flying. They could not have been nicer to us. Smooth flight and less than half the price. I would recommend this airline for future travel.

There were only two Skycap counters in use outside and it was not hard to remember this gentleman. He basically did not do his job and then when confronted by another manager, he lied to her and deemed me a liar. Because of this, I was charged an additional $50.00 for the flight. I hold Delta totally responsible for the way these employees treated us. I have contacted Delta and they have said the investigation did not conclude that any wrongdoing took place. How are investigations conducted if I was never interviewed or had the chance to file a formal complaint? I am seeking counsel from my lawyer to see if I can handle this matter through the legal system.

Then on October 5th of 2008, KAL rescheduled the arrival time in Manila from 11:05pm to 10:50pm. What was explained to us is that, with the rescheduled arrival time, the computer at KAL contacted the computer at Delta to accept that the seat for our 2 year old daughter was wait-listed (not confirmed). The Delta computer had 2 choices, accept or deny. If denied, then the ticket would be cancelled, so the Delta computer accepted. Delta told us that a rebooking was immediately attempted, but that the class fare for this ticket was no longer available. We called to check on seating arrangements on October 17th, 2008. It was at this time that we learned our 2 year old daughter had been wait-listed on the flight. At first, we received no information from Delta as to how this happened, except to assure us that it was KAL's fault and not Delta's and that we needed to contact KAL to rectify the situation. KAL told us that Delta mysteriously rebooked this flight on October 5th, which is when the wait-listing was instated, absolving KAL of any responsibility in the issue.

After several discussions with KAL and Delta, each telling us that the other one was at fault (and we should get the other airline to fix the situation), we finally got Delta to make contact with KAL to discuss a possible solution between the two of them. Delta assured us that this was above and beyond any responsibility they had in the issue, and they were doing this at their own expense to keep a customer happy. It occurred to me that twice now, Delta was aware of a schedule change for a 2 year old (my daughter) and had failed to notify her parents concerning the issue, in spite of the instructions attached to the 2 year old's itinerary that she was to travel on the same flight with her mother. We learned that her mother was on KAL flight 623, while the 2 year old daughter was wait-listed on KAL flight 623 as well as an earlier flight that day. Delta accepted money for the round trip ticket for this 2 year old girl, but said they had no responsibility in notification of the parents if there was any schedule change (per **'s discussion with her supervisors).

It was fully recorded in the Delta records that this 2 year old went from a confirmed status to a wait-list status to the extent that there was a failed attempt to rebook the wait-listed ticket. Further, Delta admits that an erroneous wait-listing status was received and accepted by the Delta computers, but Delta had no responsibility for the erroneous change in status being accepted by their computers. I think they should hold themselves responsible for the lack of protocol which allowed this 2 year old to have her KAL (and Northwest) status change acknowledged by Delta, while not notifying the parents of the 2 year old, in addition to the lack of holding themselves responsible for their computer erroneously accepting a change in flight status for a 2 year old girl, sent by the KAL computers, and then taking no action after the rebooking attempt failed. They say they are not at fault since their computer could only accept or deny the new status. Their computer software was at fault, which leaves them at fault, albeit KAL was at least equally at fault for transmitting erroneous information.

At this point in time, the situation seems to be on the way to being fixed, but we are aware that Delta is getting annoyed at our repeated contact with them to fix this, since in their opinion, they did not have to fix the situation, but are doing so, above and beyond what their obligations should be. The result is that we spent about 17 hours over 3 days trying to fix this, and missed two outings we had planned with our 2 year old. I guess this has no value to an airline, but it certainly is a valued loss to us.

There were several agents right there to rebook everyone as if that were the normal process. As if they expected regional partner planes to drop people off and then Delta would find passengers a flight that might be available. My rescheduled flight didn't leave till 4:25 PM. I finally got to SFO at 7:30PM PST. It was a long day especially since I had to get up at 1:30 AM EST to get to Albany Airport 2 hours ahead of time to allow for security checks. Should Delta have booked me on a flight that departed less than an hour after the scheduled arrival of an earlier flight? Is that permitted under FAA rules? When the agent, Bibi **, rescheduled a later flight I asked for an upgrade for the inconvenience. She denied my request. I asked for a lounge area to sleep. She denied it. I asked for meal vouchers.

She said it wasn't possible because the plane was delayed because of weather. She said it was an act of God. I explained that the pilot said a gate hadn't been available. I asked for a supervisor. She said the supervisor denied my request, too. I asked to speak directly to the supervisor. I had to wait 15 minutes for the supervisor, who said her name was Lisa **, as she fiddled with some equipment within my sight. It gave me the impression she wanted me to get discouraged and go away. Eventually she gave me two meal vouchers for $7.00 each. She said the vouchers were only good in the immediate area. It turned out the vouchers were only good at Wendy's, Burger King, Starbucks and Sam Adams. None of them had food which fit my dietary needs.

The Delta people I encountered seemed like they had little latitude to be of service. They seemed inured from dealing with many customers day in and day out in a routine job with little intrinsic reward. The planes were small, unattractive, and miserably crowded. All in all, the travel experience to New York and the return to San Francisco was dreadful. In the course of discussing travel, I will undoubtedly tell other people about my recent experience on Delta. It was not worth the price paid. The toll it took was way too much. The service was shameful at every level. In the past few weeks, in separate instances, I have heard my mother, my mother-in-law, and two good friends say they will no longer fly. They said this not because they don't have the money or the time to travel but because it is such a miserable experience. Perhaps with the price of oil going down the airlines will have more money to operate effectively.

At a minimum, they need to examine their value proposition, freshen up planes, provide enough seat and aisle room, provide friendly, responsive service, provide movies worth watching, provide a decent meal, and act as if customers matter to them. If they want to increase market share they need to distinguish themselves by providing better amenities and service. Airlines and airports are the initial contact people from other countries have with the United States. Ours are dismal compared to economically growing countries like China. Hopefully, our airlines and airports will act more professionally and hospitably than they have been and be better ambassadors. I would like to get $350.00, a free round trip ticket, or the equivalent mileage, from San Francisco to Albany to compensate for the terrible service I received from Delta on my most recent trip.

I said why would I want to fly ever anywhere with a greedy ruthless airline that could give a darn about my surgical situation. This was unjust enrichment of the highest order. I was flying to Green Bay for an Eagles Packers game. My seats were definitely sold to a grateful traveler within 24 hours of my medical cancellation. They are/were notorious for canceling FLIGHTS with little or no warning to their already ticketed passengers massively inconveniencing thousands every year.

Damage to me due to circumstances (medical) beyond my control: approximately $600 (2 airline tickets). Plus the heartlessness of it at a time is was in severe distress made it seem even worse (and even now more than one year later). PLEASE DO NOT FLY WITH THESE THIEVES AND MAY THEY GO AS BANKRUPT FINANCIALLY AS THEY ARE IN EMPATHY.

So, it was almost midnight and I didn't have where to go and asked to do my check-in right there, but she wouldn't let me. The 2nd rep told me and I quote: "Well that's your problem. you would have to book for a hotel, but i cannot solve everything for you." So, I go to the 1st rep (had to do the line again). And the 1st rep tells me the same thing, ignores me and continues taking people. I ask him to please let me check in so that I could at least be able to use the terminal's bathroom. He kept ignoring me and saying that I was not his problem and that I could not stay at the terminal, that I had to leave. He even raised his voice to speak over me. His attitude was so arrogant that I started crying.

I ended up asking the police officers at the check-in whether they could make an exception and let me in. Their answer: "No problem, but I suggest that you go instead to terminal 4 b/c their shops are open 24 hours and there's more activity and this terminal's stores are already closed." Voila -- that's all I needed and Delta could not offer that. But the 1st rep got angry about this, so he follows me to the terminal exit (as I was leaving to go to terminal 4) and asks for my passport. I give it to him and he goes to his computer, ignoring my asking of "What do you need? I'm leaving," etc. He asks whether I had eaten and I said yes. He creates this sort of "pass" to let me into Delta's Terminal (#3) and grabs me by the hand to the check in and tells me: "You want to go in, go in, but now you cannot leave."

So now the check-in officers are extremely surprised at his rudeness and ask him why did he call me back, that I was safer in Terminal 4 and he started arguing with them, telling them that he was giving me what I wanted, etc. While they were arguing, another officer got me out of their argument and just calmed me down. I left to Terminal 4 and everything was fine -- but I assure you, I will NEVER fly with them again.

At Mumbai, Northwest's scales showed the correct value which was way above the allowed limit of 50 pounds per bag. Clearly, I was guilty since what happened at Kochi was not something that the ground staff was privy to nor something that came under their purview. I tried to explain the whole scenario but the appalling part was that instead of empathizing and helping me with the best possible solution, they were rude. The person at the check in counter was a lady. She was constantly putting pressure on me to reduce the weight of the baggage by off loading some of the luggage or pay up for the excess luggage. Her immediate supervisor jumped in as soon as I started explaining my situation. His body language and tone seemed as if he was talking to a criminal than a customer!!!

After reaching a helpless situation, I asked for their supervisor which was the biggest mistake that I did!! The supervisor turned his back to me half way through while I was talking to him. He walked off and from a distance he shouted that the only thing that he would allow is excess baggage to the tune of 20 pounds in each bag paying 50 dollars. In the whole interaction, these were my basic expectations: Lending your ear as a person at the point of customer interaction, all of them failed miserably on this; Empathy for the customer, even if they had told me the same solution after identifying with my situation. I wouldn't have bothered to send this note!! Sensitivity to customers self-respect; the supervisor shouting at the customer across the hall way was not at all a good example for being sensitive to a customer. If you have people like this as team leads, the service levels would only dip further.

Needless to say, I was completely messed up boarding the flight and was disturbed at the way I was treated by the people at the check in counter. A lot of distaste was there within me right through the journey. I decided to give it a couple of weeks for the episode to cool down but still it is haunting me. I am also in the service industry and wouldn't dare to treat my customer ever for I believe that it is the customer who is paying my salary.

The first step to get these (not anywhere near) free flights was transferring miles from various accounts (mine, brother’s) into my husband’s account to have enough miles in the same account for the international flights we wanted. Now 1 cent per mile, plus a $30 fee doesn't seem like that much when you read it, but it sure adds up. To transfer 30,000 miles that ends up being $330. Of course you can only transfer 30,000 miles at a time so there are more fees if you transfer more. Fortunately for us we didn't need to transfer more than 30,000 from any one account, but we still ended up paying around $760 for the transfers. We thought in the end it would be worth it considering the costs of international flights and the fact that we need 3 tickets.

Now all the miles are in the right place it's time to start to try to reserve our flights. The website is, to put it simply, terrible. I'm fairly savvy at working around these difficult websites having reserved many flights before. However I found this one beyond frustrating and was unable to reserve a flight. The calendar changed constantly (even between steps of a single session) I later learned from the developer's blog that it was essentially because it was too computer intensive to show all of the flights on the calendar. Their technical workaround? Essentially to show random (and apparently also some nonexistent and/or fully booked) flights, since they couldn't show them all. When I managed to wrestle a flight I wanted into existence, I would invariably get 'There is a problem' or 'please try your request again' or ‘this flight was just fully booked’ when I tried to book them. This same thing would happen again, and again, and again.

After several days of trying to work with the website I had some time so I called the number provided, figuring I'd go ahead and spend the extra money and see if they could help me. After all they had been helpful before when I was trying to reserve flights. I was on hold until, as the sun was sinking in the sky, I had to hang up. 2 days later after unsuccessfully trying to use the website again, I called and waited on hold again until finally I got a live, though snippy, person. I was told that I couldn't make reservations because it was my husband’s account. That's understandable. I'll keep trying to use the website, I thought, and if I can't get a reservation my husband can call when he has time.

My husband called 2 nights later. By now I had been trying to reserve flights for around 2 weeks with no success, mainly because of the website whose programmers appear to be as competent as our current crop of politicians. My husband put the phone on speaker during the interminable wait on hold, so I heard the whole conversation. Husband asked if they were able to reserve other flights for us. CSR said, “I CAN'T DO ANYTHING FOR YOU THAT YOU CAN'T DO ON THE WEBSITE. I HAVE THE SAME INFORMATION YOU SEE THERE. YOUR FLIGHTS ARE FAR ENOUGH IN THE FUTURE THAT IF YOU WAIT AND KEEP CHECKING BETTER FLIGHTS FOR YOU WILL LIKELY BECOME AVAILABLE.” Upshot of the conversation: Your call is important to us, please don't bother calling again. We don't have the time, energy, desire or ability to help you.

I kept trying online for flights. There are 3 airports we are willing to fly out of and 10 we are willing to fly into and our range is about 5 days on either end and still it's difficult to find flights and when I do find flights that we could work with, the website continues to tell me it's having problems, try again. It gives the number to call, but we've been told that will not do us any good, as well as costing more, so we don't call. Many flights suddenly start being just fully booked when I want them, interestingly on different days, different places, different times and all just fully booked within minutes of each other.

A few days later when I hop on the site for my daily try at getting flights low and behold the cost of the least mileage flights in miles has gone up - 10,000 miles Per Person!!! That's 30,000 miles that we don't have. ARGH... I'm so frustrated. Why didn't the CSR warn us that prices on all flights were going up? Instead he encouraged us to wait. This is what we get for following delta's advice and being patient with them. I start to wonder if the CSRs were coached to have people put off booking their flights until the price raise was in place and this is why the CSR was so unhelpful. I wonder a little too about the website not allowing me to book for weeks prior to the price raise, but I don't want to get too conspiratorial.

My husband is home so we call customer service, on speaker phone, to talk to one unhelpful and not compassionate CSR and are passed on to her equally unhelpful and uncaring supervisor. We are told that A) they aren't responsible if their website doesn't work B) they aren't responsible for what their customer service people say and C) This is the first complaint they have ever gotten about their website. Well that last is a demonstrable falsehood, or in other words a lie, see ** for just one source of complaints. It's not hard to find others if you look around online a bit. She tells us we should have continued to call instead of trying to use the website and that they did not force us to not call. Well maybe we should have, but it didn't help the times we did call and we were told, by a Delta representative, that it would be a pointless waste of our time to call.

We were also told, by a Delta representative that there was no hurry to reserve. If they aren't responsible for their website or their customer service, just what are they responsible for? Hopefully at least for their airplane maintenance. We got no apology or helpful suggestion from these people. Not one scintilla of compassion for our situation, just rudeness. The CSR manager said that she didn't know what the other CSR had told us, in other words she thought we were lying. I offered to give her the CSR’s name and the time we called so they could see if they have a recording or at least talk to him, but she wasn't interested in actually finding out what he had said, just in accusing us of not being truthful.

To summarize, Delta appears to have, at the least a website run by incompetent programmers that they do not take any responsibility for. They have CSRs who are not their responsibility either and are not only unhelpful, but flat out liars. It appears to me they had been told to encourage people to put off reserving frequent flyer mile flights until Delta could get their new mileage requirements in place. At worst they even sabotaged their own website so that people would not be able to reserve flights before the rate change. No way we can get 30,000 more skymiles in time to get any flights no matter how flexible we are or what difficulties we are willing to go through to get them. Looks like, thanks to Delta's great customer service and concern for their customers, my daughter won't be getting her trip after all.

I call a week later to Visa and I find out that I did not get credited for the flight, so I call Cheaptickets and they say that Delta was supposed to refund us, so I call Delta and they say that Cheaptickets is supposed to refund us. So I have a three-way call with the manager from Delta and the manager from Cheaptickets and they say that Cheaptickets will refund us. I call the next day to Cheaptickets and I find out that they requested Delta to refund us and they refused. So again Cheaptickets says Delta is supposed to refund you and Delta says Cheaptickets is supposed to refund you. So after being on the phone for hours, Delta said that they will refund us. I called today to Visa and finally Delta refunded us the money for the airline tickets.

My flight to Halifax #6320 was due to leave at 1:22PM; when I reach the gate it was 1:27 and the door had just closed. The attendant would not let me board. I was sent to a clerk at Gate 24 and told that the next DELTA flight to Halifax was on Sunday the 7th at the same time, 1:22 pm. As I was meeting my daughter in Halifax that evening, I wanted very much to get to Halifax that day. The clerk said DELTA would not put me on another airline or pay for a hotel that night. He said AMERICAN had an evening flight to Halifax and I could see if I could take it.

I made an AMERICAN reservation for $859.86 with my cell phone and as this flight was eventually cancelled I spent the night in New York at the Clarion for $258.59 after taking a taxi to LaGuardia for $40.00.

#1 If DELTA had let me have my luggage when I urgently asked for it and then let me board Flight #6320 none of this would have occurred and I would have reached Halifax.

#2 Why could not DELTA make the reservation at AMERICAN instead of making me do it?

#3 AND why could not they have paid for it?

THEREFORE as the cause of all my troubles was mechanical difficulty I feel DELTA owes me for the flight on AMERICAN, the stay in the hotel and the taxi fare.

We have tried to cancel the ticket with Delta and they refuse any refund. They have assessed a penalty will offer only a credit for the remaining amount for future travel. The ticket was 384 dollars and they are offering a 234 dollar credit for future flight with Delta. That is a one hundred and fifty dollar penalty and they will hold the rest hostage. I beg anyone that reads this to avoid Delta Airlines. They may steal my 384 dollars and I will survive, but don't let them abuse anyone else. Thank you for taking the time to read this complaint.

They did get us on another plane back but their attitude was just terrible. Our luggage did not make it either but I will say the baggage people at Laguadia where we put in the claim were very kind. I do understand that people get very upset and can treat the employees terrible at times but my sister and myself were very patient with them, there was no reason for the way we were treated, it was degrading and I will never fly with Delta again because of their attitude towards us. We are kind people and very understanding in these matters, this was a very upsetting situation for both of us.

Having been our first flight with Delta, as we always fly Northwest, the seating was poor -we asked to be upgraded as we had the money and/or the airline miles from NW but to no avail.

I escalated through three levels of Customer Satisfaction who all explained their hands are tied by their policies. I attempted to speak with the refunds department and they just transfer my call to customer satisfaction. They will constantly give the same answer as a computer and have no room to exercise judgment. I say, fire the Customer Satisfaction department and lower the costs of the flights. I would still consider flying if there was no human interaction and I got this kind of treatment.

NWA clearly does not value customers or the cost of customer acquisition and I will never use their services again. It's funny how I am expected to agree with the terms set forth on their site without being able to review them and am also at the mercy of whatever comes out of the booking agent's mouth even if it does not comply with the same T's and C's I have to comply with.

$354.52 + $100 administrative fee.

I always fly Delta for all my travels. My family now lives in the state of Utah and plan on many visits back and forth I am highley upset with the service they received or should say did not received. and now am concerned about my grandaughters fear of flying. I do expect an apology to my family and some ammends for this bad condut and service.

I went to another agent and by this time I was crying and I begged and pleaded with the agent to help me. When he checked my itinerary in the computer he said that there was nothing wrong with it! He does not know why I was told that there was a problem. He then called the gate to see if there was a delay so that I could still make the flight. The person at the gate said that there is no chance and I should go home because there are no delays and I can't make the flight. I was very disappointed to say the least.

But the drama that is Delta did not end there. I called over the phone to re-book my flight and I was told that I needed to pay the difference in air plus a change fee! After all that I had been through I had to still end up paying. While I was on the phone with the agent explaining what had happened she said that not only could I have still made the flight but that the flight was delayed and was not scheduled to take off for another hour or so! She waived the difference in fare but she said that there was nothing she could do about the change fee. I ended up flying the next day home and I missed my meeting at work!

Needless to say that Delta is by far the worst airline I have ever traveled with. This was only my second time flying with Delta and I have to say that both experiences were horrible. The agents are very nasty and do not appreciate customers. I came back to work and have told everyone NEVER to fly delta. I think that the agents knew the flight was overbooked and only told me there was a problem so that they could sell my seat to someone else. That is just wrong and a very terrible thing to do to someone. It shows that Delta has no respect for their passengers at all! To make matters worse it ended up costing me $100.00 not to mention the inconvenience to drive back and forth to the airport!

When I explained to them that the itinerary was printed out at the Delta ticket counter in Tucson immediately prior to my outgoing flight from Tucson at the start of my vacation, they shrugged and said that they were not responsible for what the computer says, and that they can change my itinerary at any time. They then informed me that the only way I was getting back to Tucson was to purchase a new ticket at full price. I pleaded and begged and they offered to put us on a different flight that was departing from JFK for Phoenix in 1 hour and 45 minutes. I asked how we were expected to get to JFK in such a short time, Mr. Savastano said that we were on our own and to catch a cab - you might make it.

We did catch a cab, and eventually made it to JFK with barely enough time to get to the gate. The cabe ride cost us $50 and a lot of anxiety. And the ride from Phoenix to Tucson (via Shuttle) cost us $100. When I contacted Orbitz to ask about reimbursement of the $150 they agreed to pay it. When I contacted Delta merely to ask for an explanation and apology I was told that we weren't going to get paid any money and that Delta was acting within its guidelines and had no duty to inform us of the change in itinerary. Delta treated me with total contempt over the phone and seemed completely unfazed when I informed them that they had lost a customer and that I would be filing a complaint.

She told us that they would still investigate the theft if we filed a claim through the 1-800 number. We came home and called the 800 number she gave us. They asked for a claim number, which we did not have yet. The guy on the phone said we had to go back to the airport to get the claim number. Luckily the airport is only a 20 minute drive, not an hour or more as it would be for others. Still not resolved, and I don't expect it to be.

Basically expect the baggage handlers to go through your stuff and help themselves to whatever they'd like. Oh, and when you call Delta's customer service, which is supposedly in Atlanta, every person you talk to has an Indian accent and are impossible to understand. I HATE it when companies outsource customer service to places where English is a second language and barely recognizable then make them all use American-sounding names like Tom and Frank.

Cost of the stolen GPS unit-$300. Time wasted-about 4 hours, still no resolution.

Just tired and upset of the Delta conditions of the planes. Recovering.

I ended up paying for tickets rather than using skymiles. My partners reserved tickets turned out to be a lot less. For a person not too skilled at reserving independently this turned out to be an expensive nightmare for me. Had to get new flight to coordinate with already reserved hotel and cruise dates. I earned my skymiles thru American Express credits. I am going to use existing miles in future (they were completely credited which was nice), then cancel American Express card and never fly Delta again.

I had to speak with so many people, some nice and some not so nice, with regulations not understood consistantly by staff. Very confusing for me and Delta staff. I think Delta service is very intimidating and complicated. They do not want customer loyalty and are not user friendly. Thanks for opportunity to voice my opinion. Now we will see how the paid ticket flight experience works out.

I had to pay $1200 for a flight I originally wanted to purchase with sky miles. Could not change lodging without cancellation complications so had to use original arrival date of Sept 20, 2008. Don't think there is a legal remedy for my complaint but at least I have learned a lesson. See if this has happened to more people than myself!

Of course, because I was on the ship, I could not report this until I was on shore again (3 days later) and Northwest would not even take a report because I was told that I should have reported this within 24 hours. I was not aware of this policy.

My saxaphone was bent badly. Damaged to the point that I can not use it at all.

We were forced into a hotel in Lagos where we paid $150.00 a night instead of traveling another 500 miles to our destination. Our luggage arrived after. After all said and done, we came to Lagos and went to Delta Airlines on August 16 we were scheduled to return to the U.S. because my children would be prepered for the new accademic school year. Delta refused us to board the plain. Asked why? the answer was that the children whose names were endorsed in their mother's passport as which allowed Delta to take us to Nigeria in the first place. They referred us to the American Embassy where we applied for the children's passport. It took nearly one month to certify the Embassy with the requirements because it involved my coming back to NY to mail to my wife the required documents. Our left over money from the burial finished and I had to borrow $1000.00 for my family to feed, pay hotel bills and transport themselves back and forth the U.S. Embassy.

My wife was supposed to return to Ny last night, she could not find her luggage and could not manage the three young children with her carry-on. She and the children were traumatized as she could not stop weeping aloud as she reported to me that they missed their plane. As a Guidance counselor in New York buplic school, I called off from work to await their safe arrival because it is now 8:40a.m. and she just called to tell me that the have boarded another plane for NY.

It also very disheartening that after all the bargain and large sum of money that I paid Delta someone had the got to distort 100.00 from me at Kennedy airport on the pretext that one of my luggage was three pound overweight. And yet, Delta had to surcharge me $700.00 for not returning the day we indicated we would. I don't know how it was our fault. All documents are in tact and I need people to hear the injustice some American citizens are dishing out to their fellow citizens.

The issue I have with Delta, though is that when they priced out my 'free flight (scree 2 Select Trip), it was quoted at 25,000 miles plus $52.50 in taxes/fees plus a $75 redemption fee since the flight was scheduled for less than 20 days away for a grand total of $127.50. However when I got my confirmation I saw my bill was $152.50, an extra $25. When I called Delta, they said that the extra $25 was because one leg of the flight was on another airline, Northwest. (Aren't they merged now??). They did not quote this fee in the itinerary. I told them this like buying something at the supermarket with one price on the shelf and another when the item is scanned.

Had I known of this mystery fee and that a Delta FF award travel meant I would be flying on another airline I would done it differently to avoid the fee. I got no satisfaction from my two calls to Delta whose customer reps told me there was nothing they could do with the reservation since it had just been booked. One offered to make a change to it for another $100. Another told me to write a letter to Delta and they would respond within 45 days. So much for customer service and so much for being a frequent business flyer. At the very least this a misleading way of doing business and at its worst it is a fraud.

$25

While I was on hold, their hold message recommended sending an email on NWA.com and that they would respond in 24 hours. I did that after the phone call only to receive an automated email back stating that they are experiencing a heavy volume of email and will get to me as soon as possible. I decided to call NWA again on Tuesday, September 2 and was basically told the same thing. I was given the number to call for a customer service rep. I called that number and after going through their phone menu, I was given a message that they couldnt take calls at this time due to heavy call volume and it would transfer me to their general voicemail system.

I feel that Northwest should not be charging me a $100 penalty and should give me the credit in full on a future flight. The city was evacauted on August 30, 2 days before my return flight. No reasonable person is going to fly to a city expecting to get hit by a hurricane, and especially on an airline like Northwest which has an awful reputation for handling situations like this.

The staff were not trained on how to handle the situation and nobody could actually give us proper advice. We were given several different stories only to be told eventually at about 7pm they would put us on first class on Emirates but could not provide meals. We were all happy with this as it was imperative that we got to Atlanta. Eventually after running around, they told us that the Emirates check in on the system was closed and sorry they missed the check in. I have just arrived back at home at 10pm since arriving at the airport at 3pm. I even called Delta USA who informed me the flight is rescheduled for tomorrow, Saturday 30th, however at the airport they told us we are flying on Sunday morning and must be at the airport at 4:30am. It seemed none of the staff could guarantee this either.

I fly on a lot of different airlines and have never had the misfortune of encountering such useless, untrained, unknowledgeable staff with a bad attitude who displayed absolute ignorance and acted as though they were doing us favours. They had one staff member sitting at the ticketing office with about 300 irate passengers who could not be helped. I want an upgrade on the next flight as part of the compensation and should my hotel and car hire charge me for the delay, I will be instituting a claim against Delta.

This is a group of us traveling together. We have arranged au-pairs for our children at home and have several meetings as well as hotels, cars and inter-state flights booked. As we all own our own businesses, we cannot re-arrange or extend the trip. Apparently the next scheduled flight is only on sunday which means we miss all of our sunday and monday meetings.

We were absolutely discriminated against as we were one of the first lot of passengers there and yet were overlooked for alternate flights as we were flying economy and not business class despite the fact the airline was informed that we had meetings set up.

This is a kid who is not old enough or experienced enough to leave the terminal in that big city to get a hotel by herself which they wont do for 18 years olds anyway. My hysterical daughter stuck at JFK Delta terminal calls me and when I call delta they put me on hold off and on for almost an hour with nothing accomplished but sorry we cant help you. The Lady Kara G. at the JFK airport when I asked to talk to her she said I can't talk I am working and handed the phone back to my daughter. Really? So moral of story don't fly on delta your daughter might end up stranded unsafe in NY and Delta doesn't care.

Possible robbery, injury, or death in NY will let you know tomorrow morning.

I may have appear rude because I was unable to speak to her at all. She was giving me a very hard time. I tried to look over that and continue on with what I was doing. Eventually, she got my bags weighed. She informed me that one of my bags #DL662078 was over the required weight. I was told that I would have to rearrange my things, or pay the excess luggage fee which was $80.00. I simply gestured with my hand when she brought my smalled back to me so that I can try to re-arrange, that I did not want to do that.

I under extreme stress and I didn't want to hold up the line. So I took out a $100.00 bill and laid it on the counter. She hesitated for a minute and went to get my change. She the gave me my change. When I approached the first security check point, I noticed that I had been flagged as a security risk (ssss). I have traveled for years in and out of the country and never had this happen to me before.

I continued on to my flight. When I arrived in Newwark for my connecting flight I when through additional security screening as a result of the (ssss) which cased me to nearly miss my connecting flight into Dublin. I could not miss my flight because I was getting married in a few days and everyday was important.

When I arrived in Dublin the following day, bag#DL662078 did not show up. We waited because this bag contained my attar for my wedding and reception. As the day to my wedding drew nearer, I started making calls to find out were my bag was. Continental was adamit that they did not receive my bag from Delta Airlines. They told me that they would be responsible for my losses but, that they didn't get the bag because they would have scanned the bag in once they had received it.

Since I received my other bag I thought that there must be some validity to their claim. My bag never showed up and my wedding and trip was just ruined. We were devastated. All I could think of was that ticket agent. I was almost %100 sure that she had something to do with my missing bag since she went through great lengths to cause me distress by coding my ticket as a high security risk (ssss).

Myself and I six year old daughter stayed in Dublin Ireland 17 days and 16 nights without the things we needed. My Wedding shoes, wedding reception cloths and gifts I brought to enjoy my wedding was unattainable. I was crushed. I called Hartsfield and spoke will Alford J. AKA AJ. He was very helpful. He did everything in his power to help me but he was unable to find my bag.

Many days passed and I knew that I would never see my bag again. So, I had to purchase some things to get us through my wedding at the last minute. We had to cancel the reception because I was under too much stress. I had spent well over a thousand-five hundred dollars on contents of my bag and was just so hurt that I was not up for entertaining.

Moving ahead to 8/27/2008, I received a phone call from a Delta employee, she informed me that my bag had been mis-tagged and that she was in possession of it and that she would have it delivered in 8/28. I asked her why it couldn't be delivered that same day, she simply responded by saying, I'll get it "tomorrow". I still don't have my bag.

I called and spoke with "Dee" in baggage claim. She threatened to hang up on me and have me arrested if I came down to the airport to find out where by 47 day late bag is. This is the most dispecable service I have every seen. I have been deprived of my belongings by the airlines for 47 days and this is the type of service I get. What a tragedy.

I want FULL compensation for the misery this has caused me. Additionally, I want diciplinanry action taken against this ticket agent. I feel that she intentianally mis-tagged my bag out of retaliation. This is a dangerous person that should not be working with the public in any way shape form or fashion.

Instead they suggested I return the incorrect luggage on my time. I told them that was unacceptable and for the past 10 days the incorrect luggage has been sitting in my leasing office awaiting for someone to pick it up. On the fifth day without receiving luggage - 8/22 - they suggested I file a lost luggage claim via fax and hard copy. To this day I have not heard anything about the status of this claim or when someone will pick up the incorrect luggage.

The lost luggage contained about $1750 worth of clothing and shoes plus a digital camera for a total of $2000 replacement value.

From Previous experience as I told the lady it did not seem to matter if they were on active or not because my kid who is an airforce Captain were charged on another airline that my family will never travel on again because she was not traveling in uniform on the return leg of the trip from Atlanta to Baltimore to Thule Greenland. There seem to be no consistent policy and when you try to get an answer before you get to the airport you get nowhere.

Will probably cancel the ticket and drive my kid back to Univ of Michigan in Ann Arbor as that extra military stuff will cost.

So we left my husband and son behind and my daughter and I went. Only to find out once we got to Minnesota, my daughter did not have a ticket, and all the flight were over booked to Sioux Falls. So after talking to the lady at the gate she was able to get my daughter and me on a flight at 9:00 at night.

We were unable to attend the anniversary and missed the family picture. If I would have known it was going to be such a headache I wouldn't have left home. It took us 15 hours to get to our destination. Then we were promised vouchers, since they couldn't get us to our destination. The lady at the gate told us to go onto Delta's website and get our vouchers. Which by the way were not there? We should have received them from her, but we were so frustrated about the whole situation id didn't cross our minds.

This would have been the first time my parents have seen us all together since we left for Okinawa Japan 10 years ago. Being in the Military and kids in school it hard to get everyone in one place at one time. This would have been it.

Here's the catch, its a $150 cancellation charge per ticket. So after spending $214 a ticket, they have credited us $64 a ticket. That is unbelievable. That is $450 dollars just handed over to Northwest Airlines. Unbelievable! We are in the process of moving to get our son into an autism school, and they just take away our money like that. I will never fly with Northwest Airlines again and would advise everyone else not to either.

On the 15th of July the airport lost and found for Delta Airlines called my house and said they had my mothers wallet but no cash in it. They would not send it until my mother confirmed what was in the wallet. They would not call the hotel were she was staying. We spent the next week calling everyday and leaving messages with no returned calls. When I finally did get someone they said that nobody had called us and that they did not have the wallet. WE spoke to every department that we could think of even the head office and nothing. finally about 2 weeks ago we got a phone call from the lost and found again saying that they have the wallet and will send it UPS to us right away.

They put a totally different address than ours, and we ended up having to drive to the airport plant of UPS to pick it up. When we opened the package it was not even our wallet, The wallet belonged to a gentlemen in Toronto. He rec'd my mothers wallet. After all that Delta Airlines told UPS to charge my mothers credit card for the whole thing. If they thought for a minute, the wallet was stolen the card was reported stolen how could a payment go through. I spoke with executives asst. today and they said they will not return our money from the flight but they will give us vouchers, why would we EVER want to flight with such a horrible airline again.

the stress it has put on the whole family, My mother especially, it has gotten to her nerves way to much, she has been on edge since this all happened. We had to put the bank account on hold because all her id and cards are gone, now payments are trying to come out of our account for the house and they wont go through with it being on hold. With out her ID she can not open another bank account to make payments. Everything my mother needed was in that wallet and without it everything had to be put on hold. My daughter birth certificate, S.I.N # and care card were in there as well

I have queried these charges twice with Delta to confirm excess baggage fee on my booking paid in full 26th June 2008 for travel October 2008 would be at rate stated of $25 for an additional piece, yet they insist I will be charged at $50 for an additional bag which is rate for tickets purchased 31st July onwards. The key word for my complaint is date of purchase rate applied, as their web site clearly states that tickets purchased prior to 31st July 2008 will be $25 with no reference to date of travel, why is it therefore that they insist the charge will be $50

FINANCIAL - A charge levy higher for additional bag which is clearly not applicable to tickets purchased prior to 31st July 2008 - the $50 levy is for passengers who purchased after 07/31/08 for travel on or after 08/05/08 this is clearly Misrepresentation as the fee applicable to tickets purchased prior to 31st July does not state travel dates, and therefore this lower fee is applicable

I contacted them 5 days in advance to inquire about the date change. This is just another way to try to cover them to screw people out of money. If you make a reservation for dinner or at a hotel if you cancel with advance notice there isn't a problem. Northwest nor this cheap tickets will ever have to worry about ripping me off again. Ever human being I speak to will hear of these 2 RIP off businesses.