Delta Air Lines Reviews

While on vacation, on the 4th of July, Delta airlines emailed us that our flight two days later was cancelled and we would have to stay another day. When we called Delta airlines, they informed us that they do not compensate for hotels or food. Not being able to afford another day in Boston, we stayed on the phone for hours trying to get another flight out. I cannot tell you the rudeness and uncaring service we received from the customer service at Delta.

We finally got a flight and left on the day we were supposed to. The flight home was miserable. We flew from Atlanta to Ontario, California and the flight attendants were so rude. Every time we asked a question or made a request, we were treated as if we were bothering them. Finally, I told one of the flight attendants that she did not have to be so rude and walked my son down the aisle to the bathroom. The flight attendant who was in the middle of serving beverages followed me down to the bathroom and started yelling at me that she was not rude and that I needed to take it back. I informed her that I was not going to argue with her and she needed to leave me alone. She walked away for a few minutes and came back crying hysterically in front of everyone and said I was the meanest person she ever met. She started pointing at passengers and saying hysterically "Tell her I am not rude."

I cannot tell you how frightened the other passengers looked. I very calmly told her that she needed to pull herself together, that this was her job. She went into the back, fell on the floor and continued to cry hysterically. She then got on the phone and called the other flight attendants to come back and comfort her, which they did. They passed me by with my small children and never apologized for the crazy behavior of the flight attendant. When the plane finally landed I calmly asked the pilot for the flight attendant's name and he refused to give it to me. I could not believe it. I tell you, no matter how discounted the flight is, do not fly Delta!

The ticket agent indicated that we could be re-routed through Atlanta for $50 a passenger ($250) plus the difference in fare, which was approximately $3,100 as it was "Y" Class, or similar to First Class. This seemed outrageous to us as even re-routing through a later flight in economy was going to be an additional $2,100. At one point, one agent told us that we could re-route for $50 a passenger, but then they were told by someone higher up that it was not possible as we purchased bulk tickets through Priceline.com and would have to make arrangements through them. At that point, we left the check-in line and tried to re-group.

We contacted Priceline.com and were told that the airline should have been willing to re-route us for the change fee and thereafter neither provided nor offered further assistance. We began attempting to book fares with another airline for March 17th as we knew costs rises significantly the next day as it was spring break. As most of you well know, booking fare the same day as you are travelling is quite expensive and doing so an hour or two prior to departure is very difficult. We were able to book fares through American Airlines for the next to the last flight off of St. Thomas for March 17th for $3,641. This route had a lay-over in Miami, Florida and therefore, we had to book to hotel rooms to accommodate our party at the cost of $407 for a total extra cost of $4,048.

This absurd situation could have been avoided from the start had our family been allowed to board the plane for which we had previously booked fare. There has never been an instant when we have been on a plane and the doors were closed twenty minutes prior to departure time. For that matter, there have been few instance were the plane departed exactly at departure time and the doors are always closed just prior to leaving the walk-way. Further, this situation could have been avoided had the check-in counter been properly staffed. It is ludicrous that, with passengers waiting in line, there are at least two people behind the counter talking to each other and not even attempting to assist customers.

Delta had three agents behind the counter with only one working while American had four agents, all of which were working. It is simply preposterous that we would end up with over $4,000 in additional cost to our trip, when we arrived prior to departure, but the airline can be late in departure and/or arrival and not be penalized.

It was for the reasons described that we disputed the corresponding credit card charges for the fares of our Delta Airlines flights, as we feel we were not provided with the full services we paid for. Delta Airlines has counter-contested our dispute because they say that they did provide the services. We did, in reality, receive services which provided transportation to St. Thomas, USVI; however, we were not provided the other half of the services to provide transportation back to Kansas City (MCI). We were able to book fares through American Airlines for the next to the last flight off of St. Thomas for March 17th for $3,641. This route had a lay-over in Miami, Florida and therefore, we had to book to hotel rooms to accommodate our party at the cost of $407 for a total extra cost of $4,048.

We sat and sat, watching other flights board and leave the gate. Nothing was communicated to us and we all started talking to one another. Eventually someone came on the PA and said that our flight crew had just landed and when they arrived at the gate, in 5-10 minutes, we would start boarding. But nothing happened--we just waited and waited. Then we were told that we would board. Then we were told no. Then we were told that the flight with our crew on it did not have a gate in which to de-board so they would be coming as soon as they had a gate. By now, everyone is standing.

Eventually, we were told that San Diego has a noise ordinance prohibiting flights in or out after 11:30-- so when we could board, we would have to do it fast. The flight crew arrived and the captain said he'd called someone to get permission to take off after 11:30 without penalty, and we all could board. However, instead of an orderly boarding, all areas were let on at once-- and this was a 767 and a full flight! As we were settling in, we were told that we didn't have permission for a late departure, so we had to de-board. Everyone filed off, and milled about. We were told that the flight was rescheduled for 6:45 am and since it would go out as the same flight (except now numbered 9857) we would not need a new boarding pass --we could use the original one on July 1.

They tried to get everyone to leave the gate area, giving Sheraton passes to those who wanted to leave right away. Others they encouraged to use a red card to get information. Many of us wanted a boarding pass in hand (I'm 62 and needed that reassurance) so we waited in line. They did open several lines. When it was my turn, they rescheduled my transfer in Atlanta and gave me a new boarding pass for the San Diego/Atlanta let. The seat had changed from 13F to 31F. I was told the computer reschedules everyone. This confused me since we were told that we could use the old pass earlier. I asked how much time I would have in Atlanta to make my connection and after a lengthy pause, I was told 45 minutes. I asked if there was a terminal change, and I was told there was. I asked for a copy of my schedule since they were unable to print my boarding pass for the Atlanta /Richmond arm. She was reluctant to give it to me, but eventually did.

I was not offered any vouchers for meals so I asked for one. I received a voucher only after asking--it was not offered. It was now about 1:30 am, and we had been told to be back by 4 am, so I chose to stay in the airport (I was afraid if I fell asleep, I would not awake in time). We were then told that the baggage was on carousel 8 and we all needed to get our bags and reenter tomorrow through security. No one could stay in the gate area. This got a lot of people upset as the gate area is more comfortable, and many of us had been stranded before and could stay in the gate area with other airports. We were told this was a CSA regulation. Many guessed that the bags had never been loaded.

Every chair in the gate and baggage area was filled with people and bags, and many spent the remaining hours on the floor--including infants and small children. The employees from the gate passed through this area to punch out and go home and you might think that they would be considerate to all the stranded customers, but they were not. They spoke loudly, joked, called to one another and generally made commotion. Anyone hoping to catch a wink or two was sorely out of luck.

So we all started talking and we were all told different and conflicting things. It was apparent that it was all confusion. People were upset and everyone had a different story. The next morning, employees started arriving about 2:30 am. They went to the back and stayed there. At 4:10, the other airlines started processing their baggage passengers, so we Delta people started lining up. Needless to say, we filled the baggage queue rapidly. The Delta baggage staff did not appear until they had to and not a minute before.

Some people who had not gotten a new boarding pass were turned away at security, but some made it though. This would cause problems at the gate. Later as new boarding passes had to be generated for everyone, contrary to what we had been told. Once through security I went to get breakfast and found that the voucher would cover little. I had a bowl of oatmeal and a small coffee--and had to add money to the voucher. At 6:30, the gate had not been assigned so all 240 of us were getting very nervous. I looked at my schedule and noticed that the schedule listed our flight for 7:30 departure, yet the boarding pass clearly stated 6:45. I was scheduled to land in Atlanta at 3:00 pm, and was supposed to take off from Atlanta at 3:06 (with a terminal change).

There actually was someone at the gate (it is very hard to find a real person anywhere in the airport these days) and I wish I had gotten his name, as he actually treated me like a person. I showed him my schedule, and he looked at it and said my name (first and only person who did) and agreed that the schedule did not look likely. He kept my schedule as it was but added a later flight out of Atlanta saying that if I missed the first, I still had a confirmed seat on the later flight. He also changed my seat from row 31 to row 17 so I could get out faster.

The boarding was late and further delayed by the people still using boarding passes from last night. The gates were also having some printer problems. Once boarded, we were told by the pilot that he was sorry about the delay and that we would have a choice of peanuts, biscotti or pretzels with our free soda or coffee. We were under whelmed at best. The he came on the PA to say that due to the weather, only one runway was open and we would have to wait. Other planes around us were leaving the gate, but we were going no where. Once in queue, the pilot said we had at least an hour wait so he was turning off one engine to save gas. Once in the air, he said that we could watch movies free.

Just before we landed in Atlanta, very late, the pilot again came on to say that because most of us missed our connections, Delta would have all sorts of extra gate personnel to help us with our connections. I got off the plane and looked for the extra help. There was none. One gate agent was in the gate where we landed. Another passenger asked where the extra help was and we were told--see that board up there? Well that shows your connections. Look for your destination and it will have a gate and time. If you can't make the first one listed, go to the next, and so forth. He said this in a very rude and sarcastic manner.

I had turned on my phone only to find I had missed a call from Delta about my missed flight--the call came while I was in air and prohibited from using my phone. Ironic! I was lucky to have hour to get to the gate of my later flight. My husband called me to tell me that according to the Delta website, the plane for the Atlanta/Richmond leg originated in New Orleans and was grounded. I went to the gate to get my boarding pass and was told that I would have to be standby, that I didn't have a seat. I handed over my schedule showing confirmed, awaiting seat assignment asking him what does this mean. He took the schedule without a word and he printed something, slammed it in front of me and said, is this what you want? That threw me, but I bravely went on and asked if another plane had been found for this flight. Several others who had received calls from their relatives about this had come up behind me and they chimed in. The gate agent said he couldn't release that information. Say, what?

We did board, and I did get to Richmond however this is the worst experience I've had. I fly a lot for work (I'm Director of Human Resources) as well as pleasure and I've never seen the total lack of communication, lack of clarity or the lack of personal responsibility ownership shown by the majority of Delta employees I had contact with. I am appalled. I would like to relate to you the inconvenience experienced by myself and 240 other passengers on DL 1792 from San Diego to Atlanta on June 30th at 10:55 pm.

I checked in early, and saw that no gate was assigned. This did not bother me as it's happened before, but as it got closer and closer to 10 pm, and I saw other flights posted that were scheduled to leave at 11 pm, it did give me pause. Finally the gate was posted and we all started moving over (there are only 4 Delta gates in San Diego). We sat and sat, watching other flights board and leave the gate. Nothing was communicated to us and we all started talking to one another. Eventually someone came on the PA and said that our flight crew had just landed and when they arrived at the gate, in 5-10 minutes, we would start boarding. But nothing happened--we just waited and waited.

Then we were told that we would board. Then we were told no. Then we were told that the flight with our crew on it did not have a gate in which to de-board so they would be coming as soon as they had a gate. By now, everyone is standing. Eventually we were told that San Diego has a noise ordinance prohibiting flights in or out after 11:30--so when we could board, we would have to do it fast. The flight crew arrived and the captain said he'd called someone to get permission to take off after 11:30 without penalty, and we all could board. However, instead of an orderly boarding, all areas were let on at once--and this was a 767 and a full flight!

As we were settling in, we were told that we didn't have permission for a late departure, so we had to de-board. Everyone filed off, and milled about. We were told that the flight was rescheduled for 6:45 am and since it would go out as the same flight (except now numbered 9857) we would not need a new boarding pass--we could use the original one on July 1. They tried to get everyone to leave the gate area, giving Sheraton passes to those who wanted to leave right away. Others they encouraged to use a red card to get information. Many of us wanted a boarding pass in hand (I'm 62 and needed that reassurance) so we waited in line. They did open several lines.

When it was my turn, they rescheduled my transfer in Atlanta and gave me a new boarding pass for the San Diego/Atlanta let. The seat had changed from 13F to 31F. I was told the computer reschedules everyone. This confused me since we were told that we could use the old pass earlier. I asked how much time I would have in Atlanta to make my connection and after a lengthy pause, I was told 45 minutes. I asked if there was a terminal change, and I was told there was. I asked for a copy of my schedule since they were unable to print my boarding pass for the Atlanta /Richmond arm. She was reluctant to give it to me, but eventually did. I was not offered any vouchers for meals so I asked for one. I received a voucher only after asking--it was not offered.

It was now about 1:30 am, and we had been told to be back by 4 am, so I chose to stay in the airport (I was afraid if I fell asleep, I would not awake in time). We were then told that the baggage was on carousel 8 and we all needed to get our bags and reenter tomorrow through security. No one could stay in the gate area. This got a lot of people upset as the gate area is more comfortable, and many of us had been stranded before and could stay in the gate area with other airports. We were told this was a CSA regulation. Many guessed that the bags had never been loaded.

Every chair in the gate and baggage area was filled with people and bags, and many spent the remaining hours on the floor including infants and small children. The employees from the gate passed through this area to punch out and go home and you might think that they would be considerate to all the stranded customers, but they were not. They spoke loudly, joked, called to one another and generally made commotion. Anyone hoping to catch a wink or two was sorely out of luck. So we all started talking and we were all told different and conflicting things. It was apparent that it was all confusion. People were upset and everyone had a different story.

The next morning, employees started arriving about 2:30 am. They went to the back and stayed there. At 4:10, the other airlines started processing their baggage passengers, so we Delta people started lining up. Needless to say, we filled the baggage queue rapidly. The Delta baggage staff did not appear until they had to--and not a minute before. Some people who had not gotten a new boarding pass were turned away at security, but some made it though. This would cause problems at the gate. Later as new boarding passes had to be generated for everyone, contrary to what we had been told. Once through security I went to get breakfast and found that the voucher would cover little. I had a bowl of oatmeal and a small coffee--and had to add money to the voucher.

At 6:30, the gate had not been assigned so all 240 of us were getting very nervous. I looked at my schedule and noticed that the schedule listed our flight for 7:30 departure, yet the boarding pass clearly stated 6:45. I was scheduled to land in Atlanta at 3:00 pm, and was supposed to take off from Atlanta at 3:06 (with a terminal change). There actually was someone at the gate (it is very hard to find a real person anywhere in the airport these days) and I wish I had gotten his name, as he actually treated me like a person. I showed him my schedule, and he looked at it and said my name (first and only person who did) and agreed that the schedule did not look likely. He kept my schedule as it was but added a later flight out of Atlanta saying that if I missed the first, I still had a confirmed seat on the later flight. He also changed my seat from row 31 to row 17 so I could get out faster.

The boarding was late and further delayed by the people still using boarding passes from last night. The gates were also having some printer problems. Once boarded, we were told by the pilot that he was sorry about the delay and that we would have a choice of peanuts, biscotti or pretzels with our free soda or coffee. We were under whelmed at best. The he came on the PA to say that due to the weather, only one runway was open and we would have to wait. Other planes around us were leaving the gate, but we were going no where. Once in queue, the pilot said we had at least an hour wait so he was turning off one engine to save gas. Once in the air, he said that we could watch movies free.

Just before we landed in Atlanta, very late, the pilot again came on to say that because most of us missed our connections, Delta would have all sorts of extra gate personnel to help us with our connections. I got off the plane and looked for the extra help. There was none. One gate agent was in the gate where we landed. Another passenger asked where the extra help was and we were told--see that board up there? Well that shows your connections. Look for your destination and it will have a gate and time. If you can't make the first one listed, go to the next, and so forth. He said this in a very rude and sarcastic manner.

I had turned on my phone only to find I had missed a call from Delta about my missed flight--the call came while I was in air and prohibited from using my phone. Ironic! I was lucky to have hour to get to the gate of my later flight. My husband called me to tell me that according to the Delta website, the plane for the Atlanta/Richmond leg originated in New Orleans and was grounded. I went to the gate to get my boarding pass and was told that I would have to be standby, that I didn't have a seat. I handed over my schedule showing confirmed, awaiting seat assignment asking him what does this mean. He took the schedule without a word and he printed something, slammed it in front of me and said, is this what you want? That threw me, but I bravely went on and asked if another plane had been found for this flight. Several others who had received calls from their relatives about this had come up behind me and they chimed in. The gate agent said he couldn't release that information. Say, what?

We did board, and I did get to Richmond however this is the worst experience I've had. I fly a lot for work (I'm Director of Human Resources) as well as pleasure and I've never seen the total lack of communication, lack of clarity or the lack of personal responsibility ownership shown by the majority of Delta employees I had contact with. I am appalled.

As the plane landed in Atlanta, a voice announced that all passengers should remain seated. The officer came up to me and asked me to follow him. I cannot describe my feelings as I was whisked out of the plane like a criminal. I was "welcomed" by a number of policemen and women, taken to a secluded place at the airport. I had to wait under guard while the "lady" was explaining her case. After some time, I was told that no charges were pressed against me but that I was forbidden to go on with my other Delta flights. I had already lost the connecting flight to New Orleans. So, I had to pay for a hotel near the airport and book other flights (US Airways) to and from New Orleans.

My complaint concerns the financial aspect of this misadventure. I'm asking moreover to be given apt compensation for the unacceptable, demeaning attitude toward me. I am Professor of American Studies at a French University and intend to pursue this case and publicize it in the French and European media that are accessible to me, unless I get fair compensation for this horrible experience that I had to undergo for no reason whatsoever.

What I got and what I have experienced on July 15th, 2010 was a total disregard for that moral contract and an unacceptable level of responsibility by Delta Airlines. I am a platinum elite flyer with Northwest Airlines and the Delta influence on the new combined company makes me want to throw that all away and go back 15 years and rejoin Continental. I had a simple flight from Minneapolis to Cleveland that was disturbed by a maintenance issue. Fine, I allowed for that, I was coming from Pusan, Korea via Tokyo, Japan, things happen. But wait, why can't I go on a later flight? Oh, the next flight to Cleveland is fully-booked. Well, what about another plane? Who knows? Here is my point.

I will do everything in my power to never, ever fly with Delta again. You have taken my favorite airline and ** it up. By the way, look into it. You will see that I have had 5 out of 5 bad experiences in flying with Delta - no video, no sound, delays, cancellations, etc. P.S. Search the web. I intend to place this everywhere!

The most irritating was that not one Delta employee was pleasant. At one point, I mentioned to the agent at the gate that since they get paid for dealing with the public, they could at least smile. Of course, I got a very dirty look in return.

What was really outrageous was that both ways, my daughter was boarded last and sat at the rear (last row) of the plane. And when she returned to DIA, I stood in the gate area waiting for her to exit. When she didn't, I looked all around thinking I had missed her. People were beginning to line up for the next flight and I was beginning to worry - although she had texted me when they landed so I knew she was here somewhere. Then I spotted her coming down the jetway with an agent. She was told to sit in her seat until an agent came to get her and the agent forgot and left the area! She had been discovered by the cleaning crew. Thank you so much Delta!

There's an outrageous surcharges which might be legal but are completely unethical. I am appalled that, not only after paying almost double for my daughter's flight, she was treated to the worst seating on the plane. But the worst is that the agent that was supposed to accompany her and be responsible for her safety and welfare, completely forgot about her and left her on the plane. That's outrageous!

We are also in this airport without food because the entire food court is closed. if this is what being a passenger on delta is like, I promise to never use your company again and I will also respond to this situation on my Facebook page. I'm loosing out on three $4800 contracts because of a delayed flight by delta.

I attempted a check-in at the kiosk and was rejected. So I proceeded to the Delta agents. I gave my PNR number to the female employee, who fiddled around for a moment and apparently could not find my reservation. She said, "It looks like Delta lost your ticket." She consulted Abe ** who looked at the printed version of my itinerary (attached) and told me he could not find my itinerary in the computer. The female whispered something to Abe ** who pointed at me and said, "She's not elite." Abe ** was lying: I was a Gold at the time and now hold Platinum status.

I was very polite, but Abe ** was hostile and threatened me, stating he was going to put me on the no-fly list. I was forced to leave LAX, threatened and very, very shaken. I have contacted Delta many times and they refused to return my taxes and so-called "security" fees. They have refused me compensation for refusing my confirmed, paid-for and ticketed reservation. They refused to let me buy a ticket for the flight.

The purpose of my trip was to start a small business that could be done only at Oshkosh AirVenture, which happens only once a year. I was unable to start business and estimate $200,000.00 worth of financial damage. We are going on one year now and my statute of limitations for a complaint and charges against Delta are running out, which is what Delta had planned. I want to prosecute Delta.

We arrived in Memphis to a text message that the flight had been cancelled. We asked the agent at the arriving gate what to do. After looking through his computer for 5 minutes he stated, "there are no flights available to Miami today, you ain't gettin' out of Memphis till tomorrow". I stated that this was not an option as we needed to make it Miami today, and he sent us to another desk. The woman at that desk scanned our tickets and said that there was no problem, and that we were scheduled for a flight at a different gate to depart at the same time.

When we arrived at that gate, we realized that she was incorrect and our flight was in fact still cancelled. We were then directed to the customer service desk where over 20 people waited in line for the one and only Delta agent working at the customer service desk. We stood in line and at the same time got on the phone with the 1-800 number (since the customer service line was not moving at all). My husband began speaking with a customer service rep and explained we had to make it to Miami asap. She was very helpful in trying to assist us in finding a flight. She said the only thing she could find was a flight leaving in approx. 25 minutes from an adjacent gate. She told my husband that we were on the flight list and instructed us to ask the gate agent to confirm.

I walked up to the gate agent named Christopher ** and told him that my husband was talking to the Delta agent who told us we were on the flight. I asked him to check. He did not look up from his computer and said "You are not on this flight". I was a little taken aback and stated again that the Delta agent on the phone said that we were and asked him to check for a second time. Again, he did not look up from his computer, and said "I know you are not on this flight". At this point, I was thoroughly confused as my husband was being told one thing and I was being told another. I said to him, "I'm sorry, but you don't even know my name? " He looked up from his computer angrily and said, "This flight is overbooked by 14 so I don't need to know your name. You are not on this flight! " I wanted to scream and cry at the same time. I didn't know what to do.

Finally, a gentleman in a red coat came wandering by, and we stopped to ask him what we should do. We iterated the fact that we had to get to Miami and we didn't care how. If Delta couldn't help us, we just wanted our money back so we could go and find another airline if Delta was so unwilling to help us do so. He said to us that he had tried to help a gentleman this morning find a flight to Miami, and there were no available flights until tomorrow. There was nothing he could do. I said to him that I knew that wasn't true because the guy in line in front of us just got off the phone with Delta and had a flight booked to leave in 2 hours.

We were so frustrated we just wanted some help! He said he was not a liar and just kept saying he couldn't help us, but he encouraged us to go stand in the 20 person line so that they could book us for a flight for the next day. He was very rude, and he could have cared less that Delta had just cancelled a flight booked for 50 people with no options for re-booking them! I asked him for his name, and he said that he was not obligated to give it to me. I couldn't believe what I was hearing. His nametag said Michael **, and when I asked him for his last name he said he would not give it to me and turned around and walked away. He was a middle-aged Asian gentleman and I hope that this man is fired immediately! He knowingly and blatantly lied to our faces and did it so rudely that I couldn't even believe it was happening. He was supposed to be some type of supervisor, and he was the least helpful of everyone we met!

At this point, I felt like I was in an episode of the Twilight Zone! No one was helping us, everyone was completely unsympathetic and rude, and we had nowhere to turn! Finally, my husband got back on the phone with the 1-800 number, and I found a woman at another gate to try to help us. I explained to her that we had no choice, and I didn't care what airline I was on, but I needed a flight to Miami that would arrive sometime today. She seemed horribly annoyed but started typing away on her computer. She said she couldn't find us anything departing yet today.

Only my husband was talking to the phone agent who was telling him about 2 or 3 different options with other airlines. Only then did the gate agent begin agreeing that yes these options were available to us. I couldn't believe it! Michael T. told us that there was no way we could get out of Memphis within the day and all of a sudden there are a handful of available flights? It seems like it took us 2 hours of complaining before anyone would even begin to help us! I couldn't believe it.

The gate agent booked my flight on an American Airline flight departing in a few hours to Houston and then on to Miami. My husband was still on the phone with the Delta 1-800 agent so the gate agent turned to me and said that if my husband wanted on this flight, he would need to hurry because this was the last one she could do, she needed to go on break. I thought I was going to lose my mind!

We finally made it to Houston, and then to Miami only to find that our baggage had been lost. I couldn't believe this was happening. I departed the Omaha airport at 6am on Thursday June 17th and I arrived at my hotel in Miami at 1:30am on Friday June 18th. I spent almost 20 hours in the airport or on flights. I received my luggage the following day at my hotel, thank God, but I will never forget the way that the Delta employees treated us at the Memphis airport.

From many other airlines, we chose to give our money to Delta. It was Delta's fault that the flight was canceled due to mechanical problems, not mine, but never once did I complain about the cancelled flight. What I couldn't believe was the total disregard for my situation. I have never been treated so rudely in all of my life.

But on our way from JFK to Stockholm was the worst experience I have ever gone through, when we checked in at Orlando int., we saw that our seating were split up, going from JFK to ARL and asked if they could help us change that, and the answer we got was that they couldn't do anything there, we had to ask about that at JFK which we did as soon as we arrived and were told that they couldn't do anything because the plane was overbooked and that we should be glad that we had seats. I said that there was no way I would let my 4 year old sit alone on the flight, they said that I had to ask people on the plane to switch with me, is this really my job? Haven't I payed for my tickets?

This is not right that I should have to ask people that are sitting on an isle seat or by a window to switch to a middle seat. Here are some of our seat numbers: Me:17E, my 4 year old 36F, my 9 year old 36A, my husband 23E, my 12 year old 28E, my brother and girlfriend didn't have seats together with anyone of us either. I asked the stewardess to help me, they felt sorry for me but said that they couldn't force people to change their seats, so I started crying and was really upset and they wanted me to take my seat, in no.17 and leave my 4 year old alone in no. 36, for takeoff and then they would see what they could do. I refused and took my 3 children to get off the plane, when a nice family of 4 got up and gave us their seats.

Should it really have to be this way, that I almost had to get off the plane, all 3 children were crying because they are scared of flying and wanted to sit with their parents. I was crying because of the awful situation. I was embarrassed to have to beg people to change seats. My Children that are scared before flying got even more upset and scared by the situation and seeing their mother upset too.

I have flown with 15 different airlines in my life, all over the world and have never had to go through something like this. How can you seat children away from their parents? I was told that Delta has a policy of splitting families up so if something would happen, maybe someone in the family will survive. How can they say something like that? My husband had to eat a child's meal because they mixed our orders up and said that we had ordered 4 kids meal, but when I showed the stewardess our ticket showing we had ordered 3 kids meals, one gluten free, she put her hand up toward my face and said: "Stop! Don't say anymore! " And didn't even look at our reservations. (This was on June 3rd from ARL to JFK).

We payed a lot of money for this trip and was treated like low class people with no rights and talked to in a very rude manner (not on the flight from JFK to ARL). The 7 of us will never ever fly with Delta again and we fly 2-3 times a year, all over the world. All I can say is : "Shame on Delta for treating people like this, we regret ever flying with you and you made a long planned vacation into a complete nightmare." People came up to me afterwards, in Stockholm and asked how it went and if I was OK, that's how upset I was. And they all shook their heads and said that they just couldn't believe how we were treated, especially when we had small children. We were supposed to fly to Germany last week but my children refused, they were scared that the same thing would happen again. Shame on Delta airlines.

When I arrived the lady was very, very rude and asked me what the heck I wanted her to do about the situation. My exact words were, "Find my bag," and I walked out. I was told my bag would be on the 6:00 flight. So I waited and still no bag. After that I was told it would be on the 10:30 pm flight and that they would deliver it. At 1 am on Saturday morning I still had no bag and it never made it on any of the flights they told me it would. At 8 am on June 19th, I had 1 hour to go purchase enough stuff to get through the time I was in DC, and find a dress to wear to the wedding!

On Sunday, the 20th, I called the 800 number they gave me again and still nothing. I continued to call one more time on Sunday, and when I was leaving on Monday, I stopped and asked about my bag at the DC airport. She said it would be at the Omaha airport when I got home at 4:30 pm. I arrived in Omaha at 5:20, still no bag.

Every time I call I am waiting to speak with someone for at least 20 minutes. Two days in a row, the number was busy every time I tried to call. I faxed my lost luggage report on June 23rd twice, and on July 1st, they had no record of it. So I re-faxed it again for the 3rd time. When will I get my check to replace my items? And why is everyone at Delta so rude and act like it is no big deal. I lost a ton of time with family and friends and did not get to enjoy my trip because of this situation. Vouchers, a check, a phone call, something would be nice to have due to the fact all of the time I have lost even after I have been home because Delta messed up!

I will never fly with Delta again and I suggest that anyone who is going to fly with small children, choose a different airline. Thanks for ruining my vacation!

Eighteen days later, we flew home again with a connecting flight but this time we took our bags through customs and then checked them back in and only one of our two bags made it to Seattle. The lost baggage lady was swamped and said this happens every time a Delta flight comes in from NYC. I am home with a claim number that says my bag was not put on the plane in NY. My CPAP machine and my phone charger are in there, both of which are desperately needed now. I am fed up!

We were instructed to go to the delta service centers and get $6 vouchers for a meal and to speak with customer service via black phones to assist with our interrupted travel. We are on the phone talking to the representative and the only option we are given is to be rebooked on the very last flights of the day for both segments. While most everyone else received rebooking for the original flight, with only a change in departure, we were told that we could be stand by for that flight even though we just got off of it. When we asked about alternate airlines to get us home sooner, we were told that "I'm checking and it looks like there is nothing available." Not satisfied with the response, we go to gate 78 in terminal C wait in line an hour to speak with a gate agent. I spoke with Tracey. She was pleasant and very helpful. She was able to get us out of Orlando on our way to Atlanta on an 11:30 a.m. flight instead of the 5:30p.m. (2618) flight that was rebooked for us. All this time, the original flight hadn't been cancelled yet, the departure time just kept being pushed back.

Now, we are in Atlanta. We are placed on standby for flight 4995. There are eight seats available on this flight. Now, in keeping with Delta's rules, we are to be booked on the next flight that has available seats. We couldn't figure out why we had to be standby, but unbeknownst to us, we checked the standby list online. One, we are number 10, 11, and 12 out of 12 on the standby list. My husband attempted to talk to the gate agent and explain to her what happened, and she rudely tells him all seats are taken and she will speak with him in about 20 minutes, she was busy. I wish I knew her name, but she was Indian descent name started with K, wasn't familiar with the spelling of her name.

Traveling with two babies is not easy and we had already been sitting around the airports for hours by this point. There was an elderly lady waiting for standby as well. We were told that a few people hadn't showed up and that there was still one seat available. Unfortunately all but one of the late comers showed up which left two seats available at this time. Well, there was three of us. We offered to hold the three-year old in our lap even though we paid for a ticket. We understood FAA says 2 and under, no problem. We weren't even offered the two seats available, as we were the next three for standby. The gate agent gave one of the seats to the elderly lady waiting, and left one seat open. Wow! I would have loved to have taken my babies home at this point, they were both very restless.

My husband had no problem staying and in fact wanted me to go ahead and go. We were shocked that we weren't given the opportunity. We didn't give up any seats, we just weren't offered them. By this time, another gate agent came over to speak with us and we were very upset by this time as they had closed the doors. We insisted to what we had to say and we finally got the chance to explain to her our situation that we had been dealing with all day as the first agent didn't have time to hear it. She says that it was miscommunication and she apologized for the troubles, didn't help much. It is 4pm by this time, 10 hours since we checked in initially. She gave us another set of $6 vouchers for meals, which by the way does not buy a meal in the airport. In order to get an entree, side and drink, we had to supplement with our own money, and that was just to buy a regular hotdog, fry, and drink. Oh, and my one year old, because he wasn't a ticketed passenger, he got nothing, he has to eat too.

My biggest complaint is with the rude and impolite Delta representatives because they do represent Delta as a whole. We didn't like being felt made as if we were being punished for something that we had done wrong. This incident is all in response to something that was under Delta's control and could have easily been prevented. It saddens me to know that passengers virtually have no rights when it comes to air travel and the airlines only care about their profits and nothing else. Imagine having a nightmarish day as such with your family, a little kindness could have gone a long way to make the over 14 hour wait a little more bearable.

This was officially my worst travel day ever, and this is not the first time this has happened to me when flying Delta, but this experience will haunt me for some time. I am thankful that my babies will have no memories of this as they are very young. A lot of little details have been omitted as they didn't contribute much to the experience. By the way, there were several other flights out of ATL going to MLU that could have gotten us home sooner. They were on other carriers ie.. American and Continental, checked online. We were told there were no flights and weren't never offered a flight on another carrier.

I went to supervisor Roxanne ** who rudely said it was too bad and that he could not fly, even though there was at least a half hour until the plane was scheduled to depart. John ** came over and lamented that he was working overtime because there was only one agent checking in in his area and that's why it had taken so long, but Roxanne still would not allow my husband to check his bag and fly. In the end, I took the suitcase home and he went without it, as he has an important appointment in Italy tomorrow. I will never fly Delta again! Roxanne could have easily given an override. She just chose not to. When I returned to the gate to ask for her name, she then said that if I did not get out of the airport, she would call the police.

I'm wondering, do all Delta agents think that they are too important to be questioned? Is it really a punishable offense to try to plead your case, especially since my husband is now without his suitcase? I am asking that Delta send his suitcase to Milan on a subsequent flight for two reasons: 1) I will not be returning to Italy until August, and I am flying with a different airline and simply do not wish to have to pay to transport his bag, when he should have been able to take it for free and 2) he needs his belongings before then. This incident upset my children greatly, as their dad did not even have time to say goodbye, since we spent all of our time inside begging them to honor his ticket. He already had his boarding pass and had done online check-in, so the whole thing is really absurd.

My three year old daughter was sobbing for over an hour since her dad ran to catch the plane and did not kiss her goodbye. Bags miss their connections all the time, and they could have just let him check it in. It would have arrived late, but that's the worst that would have happened. I am forwarding this to the Department of Consumer Affairs, and I will send a copy of this letter to any and all publications that deal with travel-related and consumer-related issues. No one has the right to treat passengers that way, and certainly it is out of line to threaten to call the police on a passenger who is simply asking for assistance. It made me look as though I had done something wrong, which was probably the effect that Roxanne was looking for. Better to embarrass the passenger and his family than to simply accommodate a reasonable request.

In addition, the fact the John ** spent a good portion of the time complaining about working overtime due to under staffing problems at Delta indicates to me that Delta should be a bit more understanding and helpful with passengers who may have already waited too long to check in. I have two witnesses whose names I took and who have promised to support my claim, one of which told me that this particular flight was overbooked, and that most likely they were looking for excuses to bump passengers so that they would not have to compensate anyone for voluntarily giving up a ticket.

The whole thing is a disgrace and I await your response. Roxanne should not be a supervisor, since she is clearly using her "power" inappropriately. I look forward to your response. And of course, Delta should have been looking for passengers to expedite, since the lines were so long, not ignoring those that needed help.

Their attitude was it is due to weather, so get over it. There were employees who gave misinformation or just passed you off to the next person red coats and superiors both in the Detroit airport. To name a few, Toyce, a redcoat and her superior Barbara, the regional manager of Delta, as she stated. I will never fly Delta again! Passengers don't mean anything to them, only making a dollar. I had to purchase 6 new airline tickets through Southwest to get home on Thursday morning instead of Friday.

Everything sounded ok, but then d price of the ticket on the date we wanted to leave was way too high, so the delta rep asked us to call back a few days later because the prices change from day to day. We called a few days later and that was how this whole mess started. The rep we spoke to this time told us there was a fee of $100 each, I wasn't sure if we were to do that so I told her I'd call them back after I spoke with my husband, called them back, different story yet again. Now the rep said that a minor that's 6years old wasn't allowed to travel with a flight that'd have a stopover, it continued from my call to d other and things kept changing, some reps hung up on me because I asked to speak with a manager, others placed me on hold for long periods of times because they had no clue as to what their policies were, and so on and forth!

We finally decided to book their flight from jfk, and drive them to new York jfk where (according to what we were told) we would take them straight to delta's counter which then the person (part of the flight screw) would take our kids with them, board them and hand them to their grand dad. After all the traffic, we got to the airport, went to d counter just to be told that there wasn't a person the escort them, that we were to take them through security, follow all the way to the airplane and then hand them over to the flight attendants!

After all the commotion, they now said we were too late to board. I was floored n called delta immediately. The rep said I would re-book your flight for tomorrow but their system was down so I should call me back later. Which I did several times to a message asking for me to call back. I finally got somebody on the phone at 1:45am.this rep now told me that my children's tickets had been canceled! Asked to speak to a manger who now scolded me, refused to give me his name, told me to call their customer service and he proceeded to hang up! All I want now is a full refund and there's no way we're ever going to fly delta again, neither Are we going to just let them keep our money! Please if there's anyone who knows how I can get my refund, email me. Thanks.

The flight came one hour late to Atlanta and waited another hour for a gate availability. However, by the time the passengers got off the plane, they were told that their flight to Moscow already left and didn't even wait for them for an extra minute. And yes, nobody from LAX relayed the information about a group of 28 people at the gate in Atlanta! When twenty eight Delta Customers ran to the gate, this was the first time Delta's representatives in Atlanta even knew that a group of 28 delayed passengers were supposed to be on that plane! Who is the moron in LAX who failed to follow Delta's own standard operating procedures about notification to the next flight about a large delayed group?

My wife was then re-booked on Delta flight #68 through Copenhagen. She was given even a boarding pass and her seat was confirmed. Right before going to the gate, she volunteered to help Delta representative with a passenger who spoke only Russian and didn't speak English and needed re-booking for the same flight. When she finally got to the gate (45 minutes prior to departure, they just announced boarding business class), turns out that Delta agent booked the same seat to my wife and then to the person she just helped translating for! How ridiculous is that?

So, my wife was kicked off the plane again! She's sitting at the airport in Atlanta. The lady who booked the same seat twice in the span of 15 minutes is already gone home. The supervisors are telling her that there is nothing they can do. Delta's level of incompetence and indifference to customers is beyond imagination! Delta supervisor Eric in Atlanta, badge # **, told her pretty much that he's not even going to help with anything, and just left.

A supervisor by name of Russ in Seattle at Delta's Reservation system, told me on the phone that he "thinks that she was just late for boarding", which he assumed from the conversation after I told him that my wife helped Delta's international customer with re-booking. After which, he, in very rude manner, told me that there is nothing he can do and that she has to resolve it at the gate. I've lived in the Soviet Union for 26 years before immigrating to the US. I can't remember the same horrible indifference to customers! My wife got sick at the airport in front of Delta's counter, nobody cared! She missed her Friday appointment in Moscow, nobody cared. This is the most ridiculous airlines!

At the end, I made a complain to to chief flight attendant and also wrote a complain to Delta about this man. But still haven't heard from Delta. I don't think this is fair. I tried to avoid a confusion inside the plane because you know how things are nowadays but they are getting way abusive with type of issue. I felt so helpless, mistreated, we are costumers is our money that pay for their salaries and from my point of view, they have to be at least polite and respectful to us. That guy belong to jail, he doesn't know how to treat passengers and Delta won't do anything to avoid future incidents like this one and many others above. I felt mistreated, disrespected and helpless as this man impose his authority over me, not giving me a chance to go to someone else and defend myself neither make a complain about his rudeness. As I was tired and trying to get to my destination, I avoid confrontation and did not want to cause problems to the other passengers and also avoid a shameful situation inside the airplane. I had to shut my mouth while that man yelled at me in front of my daughter and the other passengers.

I knew mine would not make it with hers as soon as he said what he said. It’s because he had control over getting our luggage to us. I do believe that he was very rude. I understand cancelling the flight - better safe than sorry. I do give Delta credit for that.

We came to the airport on Monday, June 7th, but were surprised to note that we had no confirmation for any Delta flight that day either, but our confirmation was for Tuesday the 8th, although we had a confirmed ticket from the travel agent of Delta to fly on the 7th. Again, we had to go through the process of ratifying our flight through Delta for the 7th, which process took two hours. However, the travel agent said we had to get off at Brussels and not at India. We were never informed that our ticket through Jet Airways was not cancelled for the 6th, nor were we told to cancel it ourselves.

I called Delta and the supervisor who answered coolly tells me that it was not Delta's responsibility to re-route my ticket, while it actually is the onus of Delta to do so. Also, she tells me we were scheduled to fly through Atlanta, which was never ever a part of our itinerary. She coolly tells me she will be happy to give me the number of their legal department in case I want to file a claim. She was never sorry for what had happened. Delta messed my international journey completely and I was left stranded at the airport with my two kids.

I followed Delta's baggage recovery procedure and all subsequent attempts to contact Delta to check on the claim status were met with rude and uninformative representatives. After waiting the requisite 12 weeks, I still had not heard from Delta, so I sent a complaint email and all necessary documentation to the CEO, Richard **. He did not reply, but instead his assistant let me know that 1/3 of my claim would be "happily" paid via check. The payment was determined based on the "Montreal Convention". Delta has treated my luggage as "missing or lost" not as a security breach/stolen luggage.

If Delta agents took the liberty of taking my luggage into their care at my final destination, they should be held responsible for its contents. It was worth $4,525 of clothing/jewelry/business documents. This was supposed to be a piece of carry-on, thus included items that I would not normally put into checked luggage.

I called today to make the reservation (June 8, 2010), talked to Rose and was given a reference number then transferred to manual issue. At this point a Ms. ** tells me it is better to discard ticket and purchase a new one. It would be cheaper than using existing ticket. I asked why they did not inform me of this from the start, response was "I do not know but you have to pay, recommend you purchase new ticket it will be cheaper". I was transferred to manager, Ms. Vianca **, explained situation and she said it is your problem Delta will do nothing for you, confirmed that it would be cheaper to buy new ticket. Manager needs training, lost temper and said she would hang up.

[Their] staff needs to be taught customer relations and to give the full story when a ticket is changed. I shall become one of [their] most vocal critics. Delta airline customer relations is the worst I have seen or experienced.

I've used SouthWest and Jet Blue and they don't charge for unattended traveling teenagers and they're added charges are up front. Why does Delta bury the added charge at the bottom of the third page? Then hit my teen with the charge at his check in instead of charging me when I purchase the ticket? I complained to Delta, the rep was rude and in brief said tough luck. Delta needs to put the charges upfront.

On June 2nd, less than 24 hours of our booking, I received an email from J.R., Vice President of sky miles announcing as of June 2nd there are no longer any redemption fees. I called Delta to see if my $75.00 per person fee could be returned and was told no. I emailed the customer service dept. and they also replied a refund would not be given. How sad that they take advantage and penalize their customers. Less than 24 hours and they refuse to accommodate my request. I certainly can see why they are no. 1 in customer complaints. Before the merge with Northwest, I never had to pay a fee for booking less than 21 days prior. Is this how they want to keep customers. They are going at it the wrong way. Any reputable company I have dealt with gives you 14 days from date of purchase, that if the item goes on sale or they revise their policy you are entitled to a refund. 4225.00 out of pocket.

We finally took off at 5:55 p.m., got to ATL area but still not cleared so we flew in circles for the next 40 minutes. We finally landed at 7:54 p.m .but then sat on runway, unable to get up again until we got to our gate at 10:10 p.m. At this point we were told to find a Delta agent where our current ticket was scanned and we were given a new flight plan which included being stranded in ATL without hotel or car until next day at 11:27 a.m. where we would fly to Lexington KY then to Cincinnati OH then to Charlotte NC. We landed at our final destination at 8:30 p.m. next day. Our original flight plan got us into Charlotte at 8:35 p.m on the 28th. This was not acceptable for our weekend plans since we took off work to see family coming into town from other areas for a family reunion on Saturday that we would completely miss at this point.

We waited in line for over 45 minutes and then told our only other option was to be stranded in ATL airport for over 24 hours and then take a direct flight to Charlotte and arrive at 11:45 p.m., again getting us to our destination over 24 hours later than our original booking plans. Again we would miss our reason for going to Charlotte and felt we had no other option but to fly back to Fort Lauderdale since we were told it was not from overbooking but from weather in ATL but then later informed by airport announcement it was due to irregular operations and incremental weather in other areas that grounded so many flights.

While waiting for our flight home we talked to several other passengers that landed at 6 p.m., 6:30 p.m. and 7 p.m., which would have been our original landed time. When we took off our flight had been cancelled and we feel that we should have been given a choice to stay and get our money back instead of spending six hours on a 1.5-hour flight and then being stranded and forced to miss our weekend plans, and ultimately fly back to Fort Lauderdale getting in at 2:30 a.m. So total time at airport 12 hours to get nowhere. When we spoke to representative we were told we would get back a portion of our money for the Ft laud to ATL trip but I'm confused. When I booked to go to Charlotte and [they] could not get me there in a reasonable time amount say the same day for a 4.5-hour drive or 40-minute flight that I would not get a full refund. After all I was at the airport. I made my flight on time. I was not the one that overbooked the airport and cancelled the flight. I am a frequent flyer and take domestic trips 2-3 times a month and international trips 1-2 times a year. After this experience I will not be flying Delta or through ATL if this is how [they] treat [their] customers. Ruined holiday weekend, took off time from work to get nowhere, won't give our money back although before we left knew the flight in ATL was going to be cancelled.

The flight was leaving at 10:50 pm and arriving in Detroit at 6:14 am the next morning. I was not informed that they could not be on the flight until after they had boarded and I was almost out of the airport. They paged me to return to the gate. Ms. Penny ** did not talk with me directly although I requested that. She was on the plane and I had to talk with the gate representatives about the incident.

Penny ** did not give them a good reason why my boys could not board. They were unaccompanied minors, ages 13 and 16. The other staff at the gate could not understand it because they said Delta policy allows minors to board on a night flight. They said the pilot has the final say and Penny ** was talking to him about it. After everyone was aboard, the gate representative told me the pilot would allow them to board. As they were going toward the ramp, they were turned around because Penny ** had adamantly refused to seat them. Even though the pilot said they could board, Penny ** still would not allow it.

Because of Penny **'s lack of customer service and not wanting to be responsible for them, I had to get them scheduled on another flight for the next day which really inconvenienced me since it was not a direct flight and they had to change in Atlanta with a 2 and 1/2 hour layover. My intention was for them to sleep on the flight and their dad was to pick them up in Detroit the next morning. Because of Penny **, the flight to Atlanta left at 1:00 am and their dad had to rearrange his schedule to pick them up in Detroit. I don't understand how one flight attendant can determine who she will be attending to and who she won't or that she has more control over the plane than the pilot does.

No representative at the gate would give me her last name. I think I should be compensated for the entire trip and it should be completely complimentary due to her rudeness and lack of concern for the customer, especially since I was not allowed to talk with her myself. I don't know if she saw that they were African-American and that bothered her or what the problem was but it was very unprofessional of her to treat me and my sons that way. The whole experience was totally unexpected, unexplainable and unwarranted. I would hope some action will be taken against Ms. Penny **.

I said send them to Birmingham to my parents home because I was afraid they would be lost. When Delta came to my parent’s home my folks said send the bags to Rio. When the bag arrived 14 days into the vacation it was torn and items were missing. Delta has ignored my emails, letters, even a judgment from Al. sm. claims court. I'm sure Delta has broken federal regulations with what they choose to do to me. What can I do? What a headache!

I had to wait for hours each day (until 2pm) when the Rio baggage office would call and say, they didn't send your bag on last night’s flight. So most of my trip was spent shopping for items I needed, spending money that I had set aside to have a relaxing vacation. And then the bag came to me after 14 days inside a plastic bag with the contents half inside half out. So I had to even buy a new suitcase and found some items, a pair of sneakers, missing. I saved many receipts and made a claim sent everything to Delta, now they are telling me the record of this is not available. They want me to start all over again. Meanwhile I went to a small claims court, dealt ignored this and ignored the judgment. I guess when you fly with delta they can do anything they want and there is no way to make them accountable. I was a gold med. member. I’ll never fly delta again!

The ground crew is extremely impolite and under-qualified to deal with the customers, especially because none of the questions asked were answered. The aircrew, with a few exceptions, might as well be exchanged by robots because they could never inform us about anything. In addition to seeming unwilling to work, or even better serve. The meal vouchers do not feed one person (note: I am a woman and eat significantly less than a man). If meals have to be paid for, the value should be refunded. Also, the food served on the international flights is inedible!

The fact that there is no possibility to upgrade on International flights shows that the company is extremely late in terms of service to satisfy its customers. The temperature of the airplanes is too cold. The connections available are not suited for eventual delays. My flight was scheduled for 1 hour and 15 minutes after I was supposed to have arrived but due to the delay, I did not make the flight. And unlike the ground crew on arrival I thought, I was not going to vacation in Brazil and have a good time. I was going home, to a day's work which I missed!

All in all, the flight, service, everything airline related during this trip was terrible. I will most likely never fly Delta again.

Although I arrived early, in my distracted emotional state, I went to the wrong gate. I had been waiting there for nearly an hour, when a counter staff person came and found me (A7) and escorted me to the correct gate (A9).

Arriving there, the supervisor of the gate staff very volubly and irately began berating me, saying how much trouble I was causing them. I was taken aback by her vehemence. At this point, I was not the last passenger to arrive. They were still waiting for 4 others who were late but she wouldn’t let me board yet. I apologized and she continued to yell at me.

I offered to pick up my bag the next day in Tokyo if they had to put it on a later flight but she continued to shout at me. (At this point, they were already putting my bag back on the plane. I overheard another staff woman tell her so. I offered to wait for another flight (I was on a buddy pass). She rejected this idea and continued berating me. I explained that my father was dying and that I was distracted. I apologized to her again yet she continued to harangue me, ignoring my apology and my offers to accommodate them.

After 10 minutes of this, the other 4 passengers arrived and she let them on the plane, all the while continuing to verbally abuse me. She seemed set on working herself up, escalating the situation, making a show of her authority, displaying her anger and trying to humiliate me by persisting in hurling abuse at me. She had held me back at the gate to make it appear that I had been the last passenger to get to the gate. Then she walked me to the plane door, yelling at me all the way.

I was appalled by her histrionics, her refusal to be appeased by my repeated apologies and suggestions, and her lack of sympathy and sensitivity about the mental anguish that I was experiencing. When I asked her name, she snapped, “My name is none of your business.” Three other Delta gate staff (two females and one male) stood by and witnessed this but said and did nothing. They were clearly intimidated by her.

This woman should be held accountable for her appalling behavior. She should be removed from a management position (I was told she was supervisor), and she should not be allowed to deal with the public. She should be required to have a psychological evaluation and to attend anger management training as well as sensitivity training. She should be required to serve 100 hours of community service at a hospice so she can learn to have compassion.

If passengers are expected to behave politely while traveling, there must be a code of etiquette that should be followed by Delta staff: not only the flight crew but the ground and gate staff as well. Everyone, travelers and workers, has the obligation to behave and the right to be treated civilly.

They are way past the 12 weeks period they stipulate as the time it will take to process my claim? To repeat to anyone who is unsure. Delta, as mercenary and cutthroat when it comes to dealing with complaints and baggage than any other airlines in the US, they truly could not care less. I have lost a bag and contents on Christmas even work 1.4k and have wasted many hours filing a claim and following up on the telephone, all completely wasted time. I have no bag and no compensation.

I immediately contacted one of your phone representatives who was very helpful and apologized for the change. She had me scheduled to fly on an 8:25pm flight DL674 to Detroit. When I tried to get my ticket from the kiosk, I could only see the 11:15am May 13 reservation. I then went to your ticket counter and after waiting for 30 minutes in line, I finally talked to one of your counter representative who would not listen to or even look for an alternate flight on the 12th. She finally agreed to look and found the 8:25pm flight to Detroit, Michigan. I had only 35 minutes to get from the ticket counter to the gate.I was the last person on the flight and made it to Detroit at 10:17pm on May 12th. Here is where the major problem began.

I could not wait for a flight the following day, as I was leaving the Detroit area with a group of people at 7:00am on May 13 for Kentucky. This trip was the reason I was leaving Atlanta and heading home on Wednesday. When I arrived in Detroit, I had to take a Metro Car home ($70), as my car was still at the Flint, Michigan Bishop Airport.

I traveled with my group the following morning, leaving my car at the Flint Airport. I was not concerned at this point, as I had reservations to fly back to Atlanta on Sunday, May 16, and return on the 20th. The difference was this reservation on the 16th was Detroit Metro to Atlanta and Atlanta to Detroit Metro. Again, I was willing to absorb the additional parking cost to leave my car in Flint from May 12 to May 16 to be able to go with my group as planned. At this point, I am out of pocket $110.00 additional--the regular parking cost for the 16th through the 20th. I would have to pay anyway had I flown out of Flint, so this was not an issue.

I contacted a Delta representative named Terry in Tampa, Florida. I explained that my return flight to Flint, Michigan had been cancelled and I had no choice but to take a flight to Detroit, Michigan on May 12th, as I had to leave Detroit with a group before Delta could get me back to Flint. I told her that my car was still at the Flint, Michigan Airport and needed to change my flight the following week to fly into Flint on the 20th instead of Detroit, so I can get my car. She put me on hold for about 10 minutes.

She came back and said I could change the ticket, as there were still seats available on the Flint flight (22 were available). She said the cost would be an additional $540.00 to make the change. I reminded her again that Delta had cancelled the flight to Flint and that I did not miss the flight and was not looking for compensation for any of the additional cost I had to incur to get home, leave my car at the Flint, Michigan airport parking or get to the airport on Sunday for my return flight to Atlanta. All I wanted to do was get to Flint on the 20th to get my car. She put me on hold again for about 15 minutes.

When she came back, she said that when I accepted the return flight to Detroit, it completed their obligation on that ticket and any changes to a later flight would be viewed as a separate change. I asked for a supervisor as her response did not make any sense. I was not looking for compensation and would be filling a seat that was empty.

About 10 minutes later, Louis, the supervisor at your Tampa, Florida center came on the phone. I asked if he was aware of what had happened and what I was requesting, and he said yes. He said Delta had completed its obligation on that ticket when I agreed to fly to Detroit. The next reservation had nothing to do with the previous reservation and that it would be $540.00 to change my next flight to Flint. I said this made no sense at all. He said the only thing he could do was reduce the cost by $100.00; that was the best he could do.

I said to him that I am not a first-time flyer and know this happens and that the supervisor has the ability to make changes and adjust cost. He said he would not do anything more.

As I write this, I am back in the Atlanta Area, Flight 1013, Sunday evening, Detroit Metro to Atlanta. My scheduled return is Atlanta to Detroit on May 20. My car is still in Flint Michigan, and I will have to get someone to take me to the Flint Airport on Friday to get my car.

If you check my status, you will see that I am a frequent customer; and because of a supervisor who is unwilling to think outside the box, I am forced to absorb the following cost and inconvenience:

Total out of pocket expense to me because Delta cancelled the original flight (1766) on May 12 $145.00

Now I have a car at both Detroit Metro and Flint Bishop. The aggravation and inconvenience fee is priceless, and the dedicated and loyal customer relationship is destroyed.

I did not spend $5000 on my Delta airfare just to have a Delta ground employee shout at and embarrass me in front of everyone. With this experience, I was already turned off with Delta. My flight crew was fantastic, but I meet this employee Yoko **. who doesn't respect passengers. I flew on business elite and is on Sky priority.

I hope you can give me justice on this. I may have dressed rugged, so she didn't realize that I was a business executive on business trip. A lot of people saw her scandal, and every single one of them are appalled by what happened and similarly turned off with Delta already. Please help. Is this the Sky "priority" I get?

We arrived at Hartsfield 6 pm and made our way to the gate. Once the flight to Chicago left, a woman in a red coat began to help an individual as he had been inconvenienced. Standing behind him, the woman advised me that he was being helped due to being inconvenienced. I told her that we had been through one heck of a day, too. She said she would help as soon as she was finished. I told the woman (Laketa **) about our day. She offered some meal vouchers ($58) and stated that she could give us $200 each for our inconvenience, but said that we would be better compensated discussing this with corporate customer service. Laketa also mentioned that had we all arrived earlier, that we could have made the 1814 flight to Salt Lake International. We got onto the plane for our 2130 hours flight to Salt Lake

In Salt Lake City, we arrived at 2330 hours (for a total of 11 hours delay) and picked up our bags which were waiting for us, the only thing that went right the entire day. Below are cost impacts to us. We elect to stay an additional day due to Delta Airlines incompetence. The reason for our election is that we believe that an airline cannot and will not dictate our vacation dates or duration. Additional costs: Dogs $100, Lodging $234, Transportation $33, Lunch $100, Flight refund $800, total $1267. The basis for these costs mentioned above are as follows: Dogs: we boarded our dogs for the duration of our vacation. The costs associated with this is based on a phone conversation with the vet on 3/30; $30$/dog X 3 dogs. Lodging: due to arrival to our lodging at 1AM, we are asking for a full day’s lodging as we were not able to experience the full benefit of the location for that day. The basis is of a phone conversation and Web quote from a travel agent. Transportation: transportation costs are on the basis of a change to our itinerary within 24 hours to the date and time of our travel need. Lunch: lunch cost is based on the amount of delay in Orlando and what was available at the time of day. We chose Outback as our lunch Flight refund: flight refund basis is on what Laketa ** offered as a flight credit. We believe this is a required refund not a coupon for a future flight as this experience is not what we have been accustomed to flying Delta airlines for years on business out of MLB.

Phone call to customer care on 3/30/2010. My phone call to customer care wasn’t pleasant. The person (did not give his name) I spoke with did not handle my call with the level of customer care I expected. He told me that the flight was cancelled at 10:22AM, not before 7AM. That isn't correct. I was given an option of $100 per person credit to a future flight with Delta or nothing. I asked that he reevaluate the amount of compensation and he refused. He also stated that he was going to close the complaint after I told him not to. Once I asked for his supervisor, he hung up on me. I don’t believe this is how customers that have given Delta Airlines multiple opportunities to earn business should be treated.

Why in the world would I have accepted a reduced fare of $608 each, when I could have made the online reservation for about half of that. In addition, this reservation required that I make a Saturday night stay over, fly out at 6am and we agreed as we knew that the trip was going to be costing us a lot of money in addition to the airfare, for funeral expenses. We flew from Charlotte on May 2nd to Albuquerque NM and returned May 9th. Our confirmation number was EK9SCS. We have never flown Delta before, we normally fly United, so this is my fault for choosing Delta. I am very upset and will not pay for the $20 each and will not pay for the additional $608.20, and we will not fly Delta ever again. I am on a very limited income, but at any income, I would not be satisfied with being charged double, on a discounted or seemingly discounted fare.

Now here is where I wish to compliment the kindness and consideration of the gate agent for her understanding and help. Unfortunately, I did not get her name. But she was an African-American lady of short stature (5.0 to 5’4”) tall with short hair. I was happy to see that the plane was still at the gate although the door to the ramp was closed. Completely out of breath, I motioned that I was to be on this flight. Their agent then informed me that I was late and had to make the next flight. She had the audacity to tell me that I should have been on time. Now I'm mad. It wasn't my fault. I said, "Doesn't your company communicate that there are persons that need the connection when planes are late?” She said they did, but it was the company policy not to hold flights for "just one person". Now I'm really angry and extremely insulted. Oh, I'm not important enough for the airline to uphold their contract when it’s their fault I'm late.

Understand that the plane is still at the gate. I admit I used explicative in my dialog. And also admit that that was wrong for me to do, but never once were they directed at the agent only the situation. But apparently, this agent was gonna teach me a lesson. Now here comes the cherry on top. Up walk 3 other travelers for the flight. It’s now 12:17. She has been arguing with me for almost 10 minutes now. Another agent and her work to get seating for the other 3. But she says, “Not him", meaning me, "he doesn't go." Oh, she’s gonna show me just how powerful she is. Is this how this company's customer service works? I completely understand that agitated and stressed customers are unpleasant to deal with, but as you probably know people do odd things under stress and that's part of the job. Never once did I direct any insult or threat towards that agent, but her insults to me are inexcusable. Even after I apologized and begged, I begged her to get me on the flight; she was determined to make me suffer.

Now this experience does not change my opinion of this airline. I have always had good experiences with it, and I do intend to use again in the future. I make this run 3 to 4 times a year and will be planning the next one soon. But I would like them to know that that agent is the one that caused me to miss my 10-year-old daughter’s final concert and have to listen to her cry later that night because I wasn’t there as I had promised. I hope the boost to that agent’s ego was worth it. I had to deal with a very upset and crying 10-year-old and missed an experience with her that I will never get back. Thank you for listening.

As he spilled drops on my clothes when waving his newspaper, I asked him to go back to his place. And he did so. As I saw that the flight attendant had a very rare way to pour drinks into those plastic cups, I declined politely to have a drink. Her way to pour in drinks was the following: She took two of those very weak plastic cups in one hand and poured in liquid up to the top. Then she handed with one hand those two, up to the top full cups to the clients. As I saw, she often spilled some liquid that way. But obviously she took pride of her artistic talent. Some time later it was on my turn. The woman came again with her cart and started to pour in drinks her way: Two flexible, thin cups in one hand. With the other hand she poured in the drinks.

At first I thought I could communicate with her in an educated way. I asked her not to pour in the liquid into two cups directly over me. I told her that I was flying to a very important reunion to clients and couldn't afford to come with dirty clothes. And it would be very annoying for me having sticky liquid on my hands and clothes. She reacted: "What do you want to drink?". I told her what I wanted to drink. "What does she want to drink?", she asked. I asked her to give at first one drink. And then the other drink. She only repeated: "What does she want to drink?", and then she started her annoying way to pour in liquid in two weak cups holding in one hand.

Even if she were an artist, she couldn't be sure not to spill liquid as every aircraft can suddenly tremble or jump into air holes. As I begged her to be careful, she even came closer to me while pouring in her drinks. And then she handed me both cups the same time. As I hesitated to grab them, she pretended to let them fall so I had to catch them. Liquid spilled over my fingers. I couldn't defend. I couldn't run away. It might not be so obvious to the management of Delta Airlines but running an airline is very different to running a hotdog stand. In a hotdog stand, I can run away. In an aircraft I cannot run away. In an aircraft I am completely in the hands of other people. And I must be able to rely on them completely.

It's absolutely not okay when a flight attendant provokes flyers, threatens them and treats them with violence. That way she creates unnecessary danger. Please tell me exactly what I can do the next time to prevent such a violent attack. Please don't tell me I should talk to the responsible flight attendant. He saw the incidence and told me I could complain with Delta Airlines. Obviously he didn't await any disadvantages for that employee's aggressive behavior. How it is possible to treat clients well demonstrated, some hours later the flight attendant on the connection flight Delta 2296 Minneapolis to Omaha: She handed clients can and cup.

Three weeks later, I received my credit card statement and found out it was billed to my card. I called and complained, talking to 3 different agents. I told them the agent walked me through the process. I already know whom to book with a credit card online, but the voucher was different. It is funny they could find out that my voucher numbers weren't entered. I know I entered them, but they had no record that I had talked to the 3 agents who walked me through the process. All they could say was "I'm sorry. There is nothing we can do." I am too, but it cost me when I'm sorry. With a corp. as large as Delta, there is always something they can do!

The whole experience in my view can be summarized in one phrase: Delta intentionally using all means legitimate, semi-legitimate and non-legit trying to milk money out of its passengers/customers going over their bodies with no care for kids or women towards the profits.

The agent refused to escalate the incident to superiors who could have potentially assisted us with baggage and check-in when time still permitted after I repeatedly asked her for that.

But that's not all. When getting on our flight was not an option anymore, the agent refused even to issue us tickets for the next available flight again blaming the computer for not letting her do this. She lied to us that the computer system did not allow her to issue tickets for the next flight and only 3 hrs prior to departure. The next flight was in 7 hours. Besides the fact of losing the whole vacation day, we had to struggle with two little kids at the airport not even knowing whether we can get on the next flight or not. We were not prepared for that with no diapers at hand, no food for baby (cannot eat restaurant or junk food), screaming all the way. It was a complete disaster and no help from Delta that created this chaos. Finally, after one employee did actually help us by issuing tickets and checking the baggage, they have charged us $200 for changing a flight even though they caused it in the first place.

And what was customer service doing after the complain? Nothing constructive, there was no compensation, no resolution and just "we understand", "sorry" and "hope it won't happens again". This is absolutely useless and resolution-less customer service, unprofessional, unaccommodating and heartless personnel equipped with guidelines but no heart.

After finally booking the next flight, which was 2 days later, I had it made through the flight out hoping my baggage was on my destination and not damaged. A representative from NY baggage claim had called my daughter in FL saying if my mom didn't make that flight today, they have to trash that perishable item because they couldn't carry that long. My daughter had explained to Michelle that they had hoped it wasn't damaged because this would have been all avoided if the agent in FWB, FL named Mike was irresponsible as doing his job right. This caused my daughter 2 days off from being overwhelmed trying to get this information where my baggage was and if they (Delta) knew where it was from the beginning. We wanted a family in NY to go ahead and pick up the cooler when it landed to prevent it from being damaged. This was one big chaos that could've been prevented if somebody cared or willing to take the time to help assist in a professional manner.

Since the new airplane safety regulations, airport and airline personnel feel that they can treat passengers in any way they feel like. They forget that their very existence is defined by the paying passengers. The Delta employee is certainly in the wrong occupation because with her attitude, she should not be in any customer facing career. Any other customer focused employer would have fired such an employee, but obviously I cannot expect the same of Delta, at the very least, Delta should severely discipline her. I will pursue this with other regulatory authorities, too, until Delta provides me with a satisfactory resolution. It's pointless to write to Delta Customer Care because all you get from them is a hollow apology in a standard template form without any real resolution. I have tried contacting them with other issues in the past.

I can confidently say that it is the worst airline to travel in. Since I live in ATL and the weekly trips that I make are serviced best by Delta, I have very few options. Added to customer service woes, they always over sell flights because of which they block seats in front and paying customers cannot select an appropriate seat, not to mention the departure delays, so that they can optimally bump off passengers. I suffer from air sickness so I prefer to take a seat in front, but there is never any available. I have been traveling with Delta for the past 3 months and almost every flight has left a bad taste in my mouth for one reason or another.

We spent the night in Atlanta and came home to Louisville, only to find that my husband's suitcase had been cut open. Yes, cut. The zipper was stuck so from my findings on this next part led me to believe that cutting the bag was the only way they could get into it. My own suitcase had been opened, the lining ripped out, and the one piece of real jewelry, among a small box of costume jewelry, had been stolen. I admit that I should have known better than to leave that piece in my suitcase instead of carrying it, but hindsight is 20/20.

When I contacted Delta's customer service about all of these, they had me fill out an online form within a few days of our flight. This form was returned to me, a week later, with a notice to call customer service. At which point I have not heard anything back. The ring that was gone was a gift from my husband, and the luggage pieces were wedding gifts. A couple hundred dollars lost, but more than that, the sentimental value. I have read online that theft seems to be happening a lot with Delta from their Atlanta hub.

On top of all these, I can not even begin to describe the lack of customer service. That is putting it lightly. The out-and-out rudeness of the staff in all three cities was beyond me.

Delta has had so many complaints that they doubled the cost of their tickets, so that victims like us can't afford their tickets even with our vouchers. We are financially crushed and forced to purchase our tickets at other websites. They aren't compensating me for my misery last year at their terminal and they never intended to.

The customer service supervisor would not rebate any part of the ticket. I was left with the choice of getting a complete refund, which means rebooking the same trip on another airline and hoping and praying Delta would actually give me a complete refund or returning on a late afternoon flight, which of course is not what I purchased.

A two hour trip to the airport resulted in Air France telling me they could not help me since the ticket had been booked on Delta and it was Delta's responsibility to rebook the flight. A trip to the Delta counter in the next terminal resulted in Delta telling me again they couldn't book a seat on Air France even though they had done the original booking. I was told there were no available seats on any Delta flights before April 18. When I pointed out to the Delta agent (I had their site up on my laptop) that there were coach seats available on a Delta flight the next day I was told that they would refund the $1,100 I had paid for the original ticket and I could purchase the new ticket for $7,500.

It should also be noted that my trip originated in Detroit and the SFO/PAR portion was part of a much longer journey hence I was left stranded in the airport. I am a Gold Medallion member, and even if I wasn't, I would not expect to be treated in such a condescending and belittling manner. At every step of the way each Delta agent responded with it isn’t my responsibility. I am the customer, they booked the flight and accepted payment, and I have no control over re-booking and/or reissuing tickets. The question is whose responsibility is it while I sit in the San Francisco airport for three days?

I understand a volcanic eruption under which we have no control. What I don't understand is how almost all other passengers on that flight were either re-routed or rescheduled for the following day. My friend, who was meeting me in Paris, leaving from LAX was delayed several hours but in the air at 1805. She will be in Paris for two days of our vacation to celebrate our milestone birthdays alone. Cost? There is a great deal of economic cost involved; however, the far greater cost is the stress and frustration of dealing with an airline that abandons a customer with a flippant it’s not my responsibility. How could they even suggest that I pay them an additional $6,500 to get on a flight the next day! Yes alone.

"I was on flight 2490 out of Portland this morning (3/30/2010) and we experienced a loss of cabin pressure and the oxygen masks dropped down and we were told that we had to return to the Portland airport. This was extremely upsetting as I was feeling like I couldn't get enough oxygen and we were dropping in altitude so rapidly that my ears popped many times and I was experiencing pain in my abdomen that I was afraid were symptoms of bends, like when a diver resurfaces too quickly. I had one attendant come by and tell me that the oxygen masks were no longer working as we had dropped to an altitude below that which would activate them. And I said I thought that maybe I was hyperventilating that's why I still had the mask on. I didn't feel reassured at all.”

“After landing, we were told to deplane if we wanted to re-book on a later flight, or stay on board and wait to see what the verdict was after the mechanic checked out the plane. I stayed on board because I didn't know anyone in Portland to call and stay with. After a few minutes, we were told that it would not be a quick fix and we all had to deplane.”

“As a result, I had to wait until the other passengers had made arrangements and so I missed being booked on the 6 A.M. flight and had to get the 8:30 A.M. flight. Needless to say, I and the other passengers had to sleep in the airport. I had asked my ticketing agent what she could do for me as far as flight or food vouchers and at first, she said that nothing was open anyway, but later on she called me back to the counter and gave me a $7 food voucher.”

“I had someone picking me up in Minneapolis at 5:30 in the morning, so I had to call and wake them, then I had to call my ex-husband up to go back to my house and attend to my dogs because I wouldn't be home in time to feed them and let them out and lastly, I had to call my cousin to pick me up from the later flight because the friend that was originally picking me up wouldn't have a car available to her later on because her husband needed it to get to work. So that meant there were four people inconvenienced by my situation alone. I understand that mechanical failures occur and I am glad that it wasn't anything worse but I really feel that we could have all been given flight vouchers to make up for this experience. There weren't even that many people on the original flight.”

“If you really care about customer satisfaction that effort would have done a lot to repair it. I know a number of my fellow passengers were very disappointed with this lack of effort to make a bad situation better. Please respond to this."

All I have been offered was a $100.00 flight voucher from a customer service representative.

I was left aimlessly for about two hours and when they are about to attend to me, they sent me from one terminal to another without knowing particularly where my luggage were. Glenn later told me that I have to pay extra 700.00 dollars for not going with that plane. I told him that you did not explain to me about the extra money because they quickly gave my sit to one of the people on standby. I am a diabetic, while I was going from one terminal to the other; I passed out in front of 2 people in ticketing area. They finally charged me an extra 250.00 to go the next day with additional 50.00 to pay for my overnight stay at Ramada inn. It was not my intention not to fly with that plane, but due to my carry on being checked with all my money inside with no luck, I panicked and those Delta employees took unnecessary steps to make my life miserable. Even the hotel that I paid for, I was unable to go there because by the time they finished with me, I already missed the last shuttle going to the hotel and I have to stay in airport overnight.

Also the crew in the DL53 coming from Nigeria were all disrespectful and rude. When you ask for any assistance, instead for them to respond in a polite manner, they either yell at you or ignore you. Last thing, I don't think that I should be charged with the extra 250.00 dollars which they told me that I will not go in the plane without paying it. When I purchased the ticket from orbit, I paid for insurance to cover any unforeseen occurrence and I explained to them but they refuse to hear it. They just want me to pay the extra money and don't care about my well being as a diabetic.

I was approved for the Delta Gold Sky Miles AmEx card and two months later, I checked to see if I had the 25,000 and 2600 miles promised just for applying and being approved. Well, I have zero miles. I have to use a penny to get 20,000 then spend $5000 for the free ticket and they won't give me the mileage used the day I applied! *** reps. They were giving all the people the same rap when they're questioned about the free trip. They must get a bonus for number of applications they get filled out. I can't believe I was that stupid to believe them. Sounds too good to be true it is! I don't even want the card because after this I don't want to give Delta my business. If I close the card, it looks bad on my great credit FICA score. If I don't close, they charge me $90 annual fee. What a ripoff I got! But I should have gone with my gut feeling getting 25000 and 2600 extra miles was not going to happen!

After 1998, I essentially stopped flying on business but saved my miles for family emergencies (such as flying my father and aunt to Chicago to see my uncle before he died). I recently contacted Delta and planned to use some of my miles to fly my wife to Florida to see her father. He has been diagnosed with Cancer. I had more than 500000 miles left in my account. I was told by Delta that they had canceled my miles in January 2009 because of account inactivity.

I spoke with two individuals at the corporate offices. The first a female (I didn't record her name) directed me to the Skymiles website. Apparently, there is a program that allows one to reinstate miles for a 40% fee. I contacted the website as directed and was informed that I was not eligible. I also contacted the corporate offices and spoke with Joseph. He declined to give me his surname but gave me a case number. Joseph informed me that there is a short window where when one's miles have been cancelled occurs, one can pay Delta $50 dollars to reinstate but the window is past on my account. I had never received notification from Delta of the potential loss of miles or changes in the terms for my miles.

Since I had approximated 503000 miles in my account, I estimated the economic loss as being between $5000 and $10000. This estimate is based on the redemption rate being currently 25000 miles per ticket to fly anywhere in the continental United States. As a side note, I wonder how many other Delta Customers have had this same experience.

Delta is now refusing to refund the extra flight charges. In essence, I am being double-charged for my airline tickets, once for the original round-trip flight reservation between Charleston, SC and New Orleans, of which one segment remains open, and again for the one-way segment between Atlanta and Gulfport, MS. The total cost of the airline tickets combined is more than 3 times the original cost for the round trip tickets at $447.30 apiece. In total, I have spent more than $3,000.00 for the airline tickets, one night at two different hotels, food, and car rental during this 24-hour flight interruption. Not to mention, the stress, anxiety, frustration and discomfort caused by the callous treatment from Delta employees.

I am seeking a full refund of expenses incurred. If unable to attain this, I am willing to consider litigation against Delta. In addition, missed appointment at Tulane University for admissions, lost time with family on vacation in New Orleans, had extra expenses as described above; stress, anxiety, fatigue, and loss of sleep due to time spent at airport and awaiting transport to/from a hotel nearby.

Two days later, it became clear that the reservations had been lost. After three hours on hold, we were told that they couldn't find our records and that there was no room on the flight on the 11th. We said okay, then we will buy tickets for the 10th, because we saw on the internet that there were two Business Class seats left. By this time, we didn't care that we were paying triple, and that we probably wouldn't be reimbursed for the original tickets. We were assured over and over that everything was fine. It wasn't.

We got to Glasgow airport at 4:00 am and were told that we could fly to Amsterdam, but that we would have to get our bags and go through customs and maybe we would get on the flight for San Francisco. KLM told us that the tickets had been requested but not issued. This was hours and hours on the internet and the phone with endless discussions with Delta that everything was okay and the same discussions with KLM that everything was not okay.

I purchased a ticket which involved DTW-BWI-ATL-LIM travel, as the ticket came out significantly cheaper, and I didn't mind the extra time and layovers. When I arrived the morning of my planned travel on March 12, I asked about difficulty getting to Atlanta, and if I should try to change to a direct flight to Atlanta. I was told no, I should be fine.

I then proceeded to wait 4 hours for my plane to leave Baltimore, causing me to miss my flight from ATL to LIM. I was then told in ATL that it looked very likely that I could make it on the March 13 flight and for sure, on the March 14 flight. I repeatedly said that leaving Sunday night was unacceptable to me, as it involved too much interruption of my travel plans. I was assured that it was very likely I would leave on Saturday night, and I was told that the airline was unwilling to offer me any other options. According to the gate agent, not a single stand-by passenger made it onto the March 13 flight. I was then forced to wait until Sunday night.

Being stuck in Atlanta for two days, when I already had plans in Lima, Peru, is not my idea of excellent service delivery. I was caused significant extra expense in making arrangements for lodging and food, and I lost plans and reservations that I had made in Peru. Not only did this delay caused me significant financial harm, but it was also very stressful, being told one thing and for two days in a row, finding out that the situation was different that Delta had told me.

By the time I left Sunday, I was annoyed, frustrated, and very sad about my lost weekend in Peru. Further added to this frustation was discovering upon my arrival in Peru, that my bags, which had arrived on an earlier flight, were not available at baggage claim upon my arrival. LIM personnel had not had the foresight to check that I had boarded the plane and make sure that my bags were ready upon arrival. Instead, I was forced to specifically request that they be retrieved from a baggage storage room, waiting an additional 90 minutes after all other passengers had left the baggage claim area for my baggage to be delivered.

I asked repeatedly if there was anything that Delta could do to make up the inconvenience, and I was repeatedly told no. I understand that Delta is not required to do anything in "weather-related" situations, and I have often quietly waited several hours at an airport or even stayed at home or at my destination due to weather delays. However, in this case, I feel that the inconvenience to me was extreme. I was not at my home airport, and I was stuck with nowhere to go. And Delta agents repeatedly gave me wrong or misleading information.

In the past, I have been a very loyal Northwest (now Delta) customer, specifically choosing Delta, even if it was more expensive, as I have been very satisfied with their flight quality and excellent customer service. Considering the extreme distress and inconvenience caused by Delta on this trip, however, I will definitely be reconsidering my dedication as a customer. Delta agents' repeated unwillingness to offer any kind of compensation or help with my extra expenses when I asked during my delay is particularly disappointing. It seems very reasonable for Delta to cover compensation, either in the form of expense reimbursement for my stay in Atlanta, vouchers for future Delta travel, or a significant amount of miles to my SkyMiles account.

The next morning I called back and I talked to someone that seemed to only partially understand English. I calmly explained my situation and he put me on hold for 10 minutes. When he came back to the line it became clear that he didn't understand me as he merely explained the situation I was in and told me there was nothing more that could be done. Not even free bags.

I lost a whole day of work ($150). Because people on both ends of this situation also had to work and pick me up, they also lost work. I also think the flight was pretty overpriced. $450 RT to PHX from BDL, not including bags. Any checked bags will cost you additional money. I had two which was just over $50. Although I did not have to pay for the bags both legs of the round trip, I get the impression (from the Delta phone rep) that that is usually the case. It is also important to note that the Delta web site openly encourages you to purchase 'duty free' shopping goods. Then they let you know that it’s OK to bring them on as additional carry-ons.

They were not able to reimburse the cost of the return flight to Anchorage, because Delta/NWA will not send me a ticket that is "voided." They keep saying that I can use the ticket until August 2010. I have stated that I do not want to use the ticket again or use NWA. I have sent endless emails and got the same response. In fact, I had almost given up until today. I have tried other websites, but I had no response from them either. The cost of the ticket was $1139.80(672.32), and the exchange rate USD/GBP on that date was 0.613204.

What I want to know is who I can contact who will reimburse this ticket money without getting the same response. My frustration levels are huge. I am angry that I have travel insurance with a good company which is prepared to pay out when things go wrong. But I cannot get the ticket money reimbursed from Delta. To me, it is a lot of money that NWA/Delta will benefit from keeping and my insurance company is happy to send me a cheque for. All we need is a voided ticket.

So on Friday, 3/19/10, I called the 800 number for Delta and spoke with a man. He said three seats were available for upgrade. I asked him how much for all three, and he said the total would be $867 for all three, since we had already paid over $350 for the coach seats. He changed the seats from coach to first class, and I could see 1b, 3c and 4a on the reservations. He took my Visa card number, and I thanked him for his help.

On Saturday, 3/20/10 in the evening, I went to print the boarding passes. The one coach seat printed fine and the three first class tickets wouldn't print and said ineligible. I thought perhaps, they were having more problems with their website, as we had lots of problems with the website and getting through on the phone for the outbound leg of the trip. I tried calling and got a fast busy signal for the next half hour when I tried calling. So I gave up and tried the next morning.

On Sunday morning, I tried the printing again and got "ineligible" again. So I tried to call. This time I got through and was told by a woman that the upgrades were not done and it would now be $1100 to upgrade. I replied that I can see rows 1, 3 and 4; and those are first class seats, so the upgrades were done. She said no and that the price was $1100.

When I questioned the extra $300 and why I had to pay more for someone there not doing their job, she said that was a penalty to upgrade the tickets and it would have been that price if I had called in on Friday too. I had never heard of anything so ridiculous. But I had no coach or first class tickets and we had to fly out on that flight, so I reluctantly agreed.

When I checked my credit card online on Monday, to my astonishment and horror, I found that she charged me not one charge of $1100, but three charges of $1009. We had already paid +$350 for the coach tickets! I called my travel agent and was advised to send her documentation, so she can file a complaint with Delta, and I am to file a dispute with Visa.

Now, after explaining to multiple customer service reps that he was on the flight (who kept stating their computers show that he was not on that flight) and him asking them how he got to NY, he was forced to buy a one-way ticket back to FL. Now, God forbid, if something happened to that plane, they would have no record of him being on it. I think this is a scam and am sure it has happened to others.

I called American Express Delta, since we planned on purchasing through the American Express Card, and they said we needed to call Delta. Asking the guilty party when they are playing games with price increases - completely pointless. It is asking a dishonest person why they are dishonest. When we went to another computer, and started all over on the Delta sight, the exact same pricing scheme happened.

The consequences is that they have already misrepresented the flight fees and increase the fees more, while purchasing the flight on their website. This is false advertising and it is 'bait and switch'. This is the start of a class action lawsuit.

After speaking to my wife later that evening, I called your reservation number again to purchase the tickets. This was at 10:28 pm and I spoke with Rena. Rena checked the prices and told me they were $1,797.70 for the flight returning for the 8th and $1,438.70 for the flight returning on the 24th. But unlike Diana, Rena then told me that she could hold the reservation for 24-hours. Since Diana had told me that this couldn't be done, I told Rena that I thought I had to purchase the ticket and then Delta would give me a refund, as Diana had said. Rena said no, that she could hold the ticket for me without having to purchase it. I told her about what Diana said and she said that she apologized, but it could have been held and there was nothing she could do to correct the error.

I was shocked that the price had gone up that much, but more disturbed that I was given wrong information by Diana and now would be forced to pay $608 more for the same tickets. I have just started to fly on Delta, this being the 3rd time I was looking for tickets with your company. I feel that the price and route that I was originally quoted should be honored since I was given the wrong information. Of course, its up to you! I have the conversations I had with both agents if you would like to hear them. I also have 3 vouchers from previous price reductions that I would like to use. I ask that you consider this matter and I will wait for a response. Thank you very much.

I was stranded. Not only did I just come from a horrible situation, burying my mother, and moving my father to a nursing home, but then, I find out I could not even get out of Philadelphia. I sat at the airport. I was very upset and scared. I think you should have at least given me a free night's stay or something?! There was not even a free meal somewhere at the airport. I didn't have any extra money to get a hotel room but was thankful I had some bagels from a store so I ate them. I truly believe the airline was remiss in not offering a hotel room. It's a dangerous city and I wasn't used to anything like this in a long time. I am requesting a full refund for the horrible situation I was put through.

However, I arrived at the Florence, SC airport on March 22, 2010 and checked in approximately 2 hours early, awaiting boarding for my flight to Atlanta, then to Jackson, MS. To my dismay, The airport representative announced that this flight (flight #951 operated by Pinnacle Airlines) had been cancelled. This announcement came after the time which the flight was to depart from this airport. Of course, I was floored! I made several calls to the "1-800#" and talked with several operators and all they could tell me is that there were no flights out of SC tonight. I talked with the adjacent ticket counter partner US Airways representative and was told that they were overbooked by 2 people, but could list me as a standby if a Delta representative could make the call. I gave this information to the representative I was talking to and I got the same response.

I asked to speak with a supervisor and the supervisor told me the same thing. I made many attempts to explain that just as they had ticketed me with the US Airways, I was requesting the same courtesy in order to return home to open the doors of my medical practice. I explained that I had patients traveling far to my clinic who will not have eaten in order to get necessary testing and evaluation at 8:00 a.m. and I needed to be there to receive and provide care to them. The operator told me that she was sorry and just like all the other passengers with cancellations, I would have to wait. I do understand this,however, just like all the other airlines that had flights listed flying to Florence, SC, I made a choice to fly Delta!. This choice was made out of reliability, availability and recognition of the needs of its customers and those they serve!

It means nothing to me to tell me about "the other passengers", I was concerned about me getting home and not inconveniencing elderly and young patients who have scheduled medical appointments concerning their health! It was obvious that no sincere efforts were made by representatives of the "1`-800" group!I Thank God for the representatives at the ticket counter at the Florence, SC ticket counter. They patiently listened to my complaints and checked every flight/itinerary possible to try to get me out of Florence, SC. I did not get a flight out, however, he (Mr. Donnie **, employee #7010757) printed me an itinerary, gave me pointers on trying to get booked onto a connecting flight, issued the vouchers for stay and meals and patiently answered every question I had with a smile!

He informed me that I was booked on the 6:00 a.m. flight on March 23, 2010. I felt myself calm down and thankful and made attempts to make phone calls to any patients that have 8 to 10:00 appointments. What Delta did not tell me was that I was booked to leave Florence, SC to Atlanta, GA but "a stand by" from Atlanta to Jackson, MS. The fare that was paid for a round-trip ticket was guaranteed and genuine money and not insufficient funds! I believe that I should be compensated for a round trip ticket.

I took out time and searched the websites for the most convenient time to accommodate my work schedule and plans; However, if Delta cannot/will not honor the printed flight information (and work diligently as Mr. Donnie did) then "Delta" will cause me to make choices of other airlines for the assurance that I will get where I want, when I want as I have paid for. When doing business, services, I say services, are given as payment is rendered. Yet, in this case, Corporate was not concerned!... the local representative was. Thank you Mr. DOnnie for saving face for your company! Your company should let me know that they appreciate my business.

I have to pay $561.00 USD to get him back to school on time now in good time. How is this fair? My son did nothing wrong. He did as the Delta agent advised and then something else gets entered into the computer. He is late going back to school and in trouble. I am out of pocket now, the original ticket price of $120.40 and the new flight costs of $561. Delta messes up and profits and I am out of pocket and my son is in trouble. Not fair! We need to have a Passenger's or Traveler's Bill of Rights because clearly, these airlines cannot govern themselves responsibly. As a single parent, this was a cost I could not afford.

Monday morning, we awoke at 5:00 am in order to get to the airport in time for our return to Phoenix. This time, our flight was delayed because of a mechanical problem, the airline's responsibility rather than nature's. After a long delay on the tarmac while Delta engineers resolved the electrical problems to Delta's jet, we proceeded to Atlanta. There, we became part of a mob scene of people struggling to be rerouted because of Delta's self-generated problems. At the crowded "Help" station, when we finally received attention, we were told to make our own way for the next 24 hours and Delta would fly us home first class the following day.

If we needed to get home sooner, our only option was to take a chance and hope for last minute economy seats on an afternoon flight. Forced to hope for seating on the 1:30 pm flight to Phoenix, we nervously waited as rude and preoccupied personnel told us we were to stand by and wait until a last minute accounting. Meanwhile, frequent flyers were upgraded to first class seats. We, who had paid for first class seats, ultimately learned that the airline has the right to deny people who have paid full price if the airline wants to. I understand legal, but does Delta understand ethical?

As a citizen of conscience, I believe it is my responsibility to get the word out. Delta treats its average American customers like barnyard animals. We were shunted, pushed, yelled at, mistreated, and made to feel like victims rather than high paying customers. So here is what I will do: I will continue to tell this story to anyone and everyone I can, featuring Delta's name and rehearsing our experience rigorously for my listeners. I will seek a method of posting it with all the other horror stories I have found on the Internet.

Am I threatening your company? No. I do not want a thing from you. When my husband called to inquire for a refund of the difference between first and economy classes, he was apprised of Delta's right to do what it did without making restitution. I think any and every traveler should be aware of the gamble they take when they lay out full fare for one of your tickets. Not only were we mistreated, intimidated, and exhausted, we had to pay a pretty penny for the privilege. I would not dream of allowing that kind of thing to happen to us again. If you are a lowly, weight bearing figure on the corporate totem pole, I recommend you pass this up the ladder. Ultimately, our experiences and like experiences of others are going to shred Delta management's golden parachutes.

They had told her that the record locator was no longer valid and her ticket was voided. But, if she wanted to pay an additional $100 to reinstate the voided ticket, she could. So we had to pay extra for a round trip ticket that was "not valid and voided". I understand the extra fee if you miss your flight. But to cancel a paid return flight and then charge extra for the same seats is ridiculous. Now it is spring time and my daughter booked a flight through an online travel company.

The company had booked Delta to FLL and American back to SAT. Delta had "mechanical problems" with her departure flight. It was eventually cancelled. They had told her to get the next available flight the following day. She had missed an entire vacation day due to their error. When she went to the airport for her return flight, Delta, somehow, how cancelled her American flight. How another company can cancel a flight to a different airline is beyond me. After speaking to the American Airline attendant, she re booked her same seats and was able to fly back to college. I, nor my family, will ever fly Delta again.

The support staff are: 1. not equipped to help SkyMiles member to book trip, 2. not equipped to provide website system assistance, although the issue was clearly a site issue, 3. not able to provide any time estimate on when the issue could be addressed, 4. not able to provide any confirmation or estimate if the Technical team has even received error report.

In this case, I am simply without any support and Delta has made no effort to track the progress on this issue. To allow such a major mistake on the Delta website is simply unacceptable. And to leave customers with no alternative way of booking Pay with Miles tickets is very inconsiderate. Many customers are in the same situation as me, especially as many have signed up for the American Express card and travel in the spring/summer travel season. I have been very disappointed by this experience.

We got off the plane, downstairs, through the rain, upstairs into terminal. She put us on a plane to Atlanta (airport had been closed for hours already-I did not know this). The plane stayed in PHL for over 3 hours. Finally, we took off. When I landed in ATL, Maria W. told me to see the first Delta rep. and let them know my name and all would be set up for me to get on another flight to my final destination, San Diego. Three employees expressed it was not their problem. I went to D16 for a San Diego flight leaving 7:18pm.

The Delta worker said she had to call her supervisor, she knew nothing about what I was talking about. She had no name badge and was so mean, I would not ask her name. I sat down and waited. The entire plane boarded. There was a daughter upset about the woman saying, “I can't hold the plane.” (the daughter was waiting for her mom running from another terminal); I tried to calm her and said to her “Don't worry, a supervisor is on their way. Your mom will make it here and get on plane.” Supervisor Matthew J. came up, I summarized my situation. He looked blankly at me and said, “I don't know what you are talking about.”

I asked him to call Marie W. in PHL and that I needed to be booked on a flight to San Diego and I was promised a voucher for giving up my seat. This Matthew J. was so ignorant he would not even look at me. I told him he had to then book me on a flight back to PHL. He told me to go to reservation table and go make my own reservation. I asked him for Delta's 800 number. He ignored me. I told him I would follow him around the airport all night until he took care of this problem that Delta created. He called security.

I went up to another Delta worker and begged for her to tell me where a Delta office was; Matthew J. came running up and told her to ignore me. I was more than happy to go to jail. It would be better than dealing with this jerk. A customer gave me Delta's 800 #. The one that was busy for at least two days. Finally someone answered. Matthew J. then told me the door to my flight was closed and I am not on the plane because I am choosing to complain (I was sitting on a chair trying to tell the 800 # operator my problem).

The security guard, big man trying to intimidate me and Matthew were laughing at me. I said, “Of course I want to get on the plane but I have no boarding pass.” He said, “Yes you do, I printed it. The girl at first door said I didn't do it.” I was escorted to the plane by the bully security guard. The stewardess asked me for my boarding pass, I began to get upset and told her I did not know what was going on and did not even want to fly with Delta. She went up and got Matthew J., he ripped my itinerary boarding pass from JFK to SAN and handed it to girl on plane. When I arrived in SAN I asked for another supervisor. This took another 1 1/2.

My daughter came in to pick me up. She saw how upset and shaken I was. When a supervisor spoke to us, she later said he acted like "whatever" lady. I was so tired and sick to my stomach I just wanted to go home; but I needed for something to be in writing about this horrible treatment at Atlanta by Delta employees. This never got done. This is awful. How do they think people won't get upset? Don't these supervisors realize our country has real security issues and call a security guard because he refuses to do his job is wrong?

I was sick for three days waking up thinking of how I volunteered to get off plane because I had to be at my destination on Sunday while others had to be places earlier. I lost a piece of jewelry; and it frightens me to know that Delta can treat you after you pay them for a flight. I am not into torture; and my daughter is a Corporal in the United States Marine Corps; trying to fight for American citizens freedom which is slowly disappearing.

We arrived in Memphis and ran to the gate of our connecting flight only to see our plane still sitting at the gate. When we presented our boarding passes to the Delta attendant, she told us they were no longer loading and we would need to find another flight. So we, along with 10 other people in the same situation, tried to rebook to a later flight to Fort Myers. We were told there were no available flights for 3 more days, and there was nothing they could do.

After trying and failing to find a last minute flight to anywhere in the surrounding cities in Florida, we ended up stuck in the airport in Memphis for 12 hours, and then catching a flight back to Dallas. During the 12 hour stay at the airport, we were consistently treated horribly by all of the Delta Staff. When we arrived back in Dallas, we discovered our luggage had been sent to Cincinnati and would be delivered to our home the following afternoon. This would have been understandable if the luggage had been delivered when promised.

We called the airline to check on our luggage around 1pm the following day and the automated message said it had already been placed on the delivery truck and was in transit. When it was still not there around 5, we called again and waited on hold for 40 minutes to speak to a representative. This representative told us it had been placed on the delivery truck at 4pm and should not be much longer. When we received a call from the luggage delivery service, they informed us that the airlines had "lied" to us and that they had not received our baggage until 7:30. As a result we would not be receiving it until the next morning.

We arrived around 2 pm and our connection to Manaus was only around 11 pm so we had plenty of time in Atlanta to eat, drink, be bored and eat & drink again. We knew this upfront so this is certainly no complaint to Delta. At around 10 pm, we headed for our gate. The crew and pilot were there as well as the plane (we saw them enter the plane while we were waiting). The flight was still shown as "on time". 10 to 15 minutes later, when we were ready to board, our flight was cancelled and the ground personnel behind the desk ran away. A few minutes later, she came back and made the announcement that the flight was cancelled because there were lots of planes waiting for de-icing and the wait time was estimated to be 5 hours.

We were directed to a desk to be rebooked to another flight. From this desk, we were sent to another desk and finally once more to another desk as yet again we were sent to a wrong "customer service" location. We ended up in an enormous queue and finally made it to the service responsible at 1 am (3 hours later). All they could tell us was that we were booked on standby on next day's flight. "Flight was full but we had a good chance to get on this flight as there were probably more flights to be cancelled tomorrow and so some people wouldn't make it to this flight."

We tried the self-service kiosks that were present but these told us to speak to an agent. Just rebooking us as standby on next day flights could just as easily be done automatically and it may have shortened the queue.The situation was everything from pleasant. The people behind the desk were definitely making overtime and getting tired and grumpy. People that had been waiting in line for several hours were also hoping for a better alternative than the one proposed as that gave absolutely no guaranties about when they would make it to Manaus.

If Saturday's flight was full, the next flight was only on Wednesday (4 days later). We had a cruise leaving Manaus on Sunday so if we wouldn't be on the next flight, we would miss our cruise and would need to try to catch up in another city. It was an Amazon cruise and the next ports didn't have airports so we would lose one week.

We tried to work together with the customer service to find other alternatives but we got no collaboration at all. All they could offer was to put us standby for tomorrow. We also got no hotel or compensation as this was related to the weather, an act of God. I doubt this was the true reason as they did tell us before that they did not want to wait 5 hours for de-icing. At this point, it is their decision not to fly although it would have been possible. We heard planes leaving all evening & night so the airport has not been closed.

Even when it truly would have been an act of God, it is still very disappointing to not get any service or compensation as a customer, not even a minor form of empathy. We had a similar problem with United last year and United did offer us compensation when they were not obliged to do so. Under promise but over deliver. This gives you a wow feeling as a customer.

On the next day, Saturday, we also spoke with several of Delta's customer service agents to explain our situation and see for possibilities that would help us to be on time for the departure of our cruise. Doing the same story to different people, we finally had one agent, the third one, who showed some empathy for our situation. That was at least 3 hours later, again. She put us up in the standby list so our chances were a bit bigger.

Then we got a phone call from our travel agent (we stayed 3 more hours up on Friday night so we could call our travel agency as soon as it was 9 am in Belgium) that she managed to buy 2 new tickets on today's flight to Manaus. We originally had booked U-class tickets, the new tickets were B-class. At first, Delta was not willing to rebook our original tickets to these new tickets but another intervention from our travel agent finally made them change their minds. As such, we got confirmed seats on Saturday's flight to Manaus after several stressful hours.

Of course, I was happy to have these seats but I was surprised to discover that Delta is still selling tickets on a flight that has a lot of people already on standby. The right thing to do from a customer service point of view is to get your customers to their destination asap and not to make profit by selling more expensive tickets to new customers. Again, I was very disappointed to see how Delta takes care of his customers.

Our travel agent told us she was yelled at when she called them for the second time on this issue because she was interfering with their customer service. I cannot verify if it's true but I tend to believe her.

If you think this is the end of our story you're wrong. We carefully monitored our flight for the remainder of the day, hoping it would not be cancelled. When it was time to start boarding, everything went normal and all people with confirmed seats got on the plane. We had about 10 or 11 more seats and standby people were called to get on the plane. We waited for some minutes, it looked like hours. We wanted nothing more than to leave Atlanta. Finally a public announcement was made in the plane. "We were overweight for about 5000 pound and all the standby people would need to disembark the plane again". Some of them were also on our cruise and of course they didn't want to get off the plane again. You get a seat and then again they take it away from you. It took the crew a while to get all standby people off again. At this point, we were very happy to have confirmed seats!

We were still waiting and then suddenly we saw 3 people coming back on. Apparently they did a miscalculation and they were not that much overweight at all. All the standby people could have gone with our flight but some of them directly left the gate after disembarking the plane and they did no effort to page them to come back. Another announcement was made about the miscalculation and the fact that just unloading the luggage of the standby people was enough and we were ready to go. People that were on the standby list would get their luggage with a next flight. We had another reason to be happy, we were flying and at least we had our luggage. If we would have been standby we would be traveling without luggage.

When we arrived in Manaus, there was another surprise for us. Our plane did not take any luggage at all, from nobody! Our flight had taken cargo instead and suddenly of course, it was clear why we could be overweight. This is just a slap in your face as a customer. The company you're flying with prefers to take cargo of somebody else instead of your luggage. *** customer, I'm not interested in you at all. By taking this cargo, I have a lot more profit. You can wait for your bags.

Our cruise left the same evening, so there was no way we would get our bags. Delta, taking care as always, would send them to Manaus but would not send them to Santarem. (the port we would arrive three days later) Luckily, Princess Cruises took care of our luggage and offered us compensation and formal clothing so we could still enjoy these first three days of our cruise. Thumbs up for Princess Cruises that showed how you can make the difference. There is not one good word about Delta. I know they can't manage the weather but there are lots of things that they could have done better, and a flight that leaves with cargo instead of luggage. Who does something like that?!

I waited patiently at the airport for the next 15 hours. I boarded the plane, we left the gate, the captain announced on the PA system that we would be going to get de-iced, then we would be leaving. I am guessing about an hour went by, we never got de-iced and the captain got on the PA again and announced that the plane had mechanical issues and we were going back to the gate to switch planes.

We got back to the gate, got off the plane, went to the new gate and waited for approximately two hours before other passengers on the flight began getting calls from their spouses advising them that the flight had been cancelled and they were being told by the sheriff to leave the ROC airport. It appeared as though this was news to the Delta people working in Detroit.

At approximately 2:00 AM, the gate attendant announced that the flight was cancelled, everyone's luggage would be sent to their final destination, there were no hotel rooms available that night, and they would rebook us on flights either on Sunday or Monday. At that point, multiple passengers suggested he get a supervisor up there. Instead, he suggested all 50 passengers to go to another gate in the airport and the situation would be dealt with there.

As we arrived at the gate, chaos ensued. It appeared as though there was no supervisor on duty and nobody was in charge. Each employee I spoke with told me to do something different. We were being told to call an 800 number to rebook our tickets and the people at the 800 number was telling us to see a Delta agent. A gentleman approached me and stated that he was able to secure a rental car for a one-way rental to ROC and I agreed to go with him. We got two other strangers and the four of us left the airport at 3:00 AM and made the nine-hour drive from Detroit to Rochester.

I wrote into the customer care center at Delta and they wrote an email back apologizing. They said that they would refund the value of the flight from Detroit to Rochester portion of my trip and send me a $50 voucher for another ticket with Delta. They valued that leg of my flight at $23.44 and I am awaiting that credit.

Later, my husband receives a charge on his corporate Amex bill for $1,500 for Northwest tickets! He asked Amex to do the research into the charge, since I had not been on the Northwest site, and Amex temporarily suspended the charge, then reinstated the charge after stating that that 52,000 Northwest points were purchased via the site; well, why would I purchase any points when I have more than enough points which I was transferring to my son's account?

We have spent over 4 months on the phone with Northwest, Delta, & American Express Customer Service agents, and Delta Technical support, all who state they cannot find any information about our previous calls in our files, and we have faxed the same information over five times to five different numbers, and have received no return calls from any branch of Delta or Northwest. I believe that at the time of my purchase, there was a gigantic computer glitch that brought up a page I did not ask for, it never indicated that it was a Northwest site, and they are not going to honor a very simple fix, use the points to pay for this trip, and reimburse my money! I cannot afford to pay $1,500 for a trip that would normally cost about $300. This is inexcusable behavior by all three entities, but who said any one of them cares about the consumer?

We cannot afford this charge on my husband's corporate Amex card; it will be suspended for the outstanding balance. I have been unemployed for over a year, so there is no spare money to cover this. Why else would I use the Skymiles program, which is a complete rip off anyway? Just use the Skymiles to pay for this trip, so I don't have to go into financial ruin trying to fix Delta & Northwest's colossal error.

1) I called to get seat assignments the night before my Delta/KLM flight to Amsterdam from DTW. The agent cancelled the confirmed ticket. I found out the next morning at the airport, where we got it reinstated after a long wait and 3 confirmation numbers.

2) My baggage was lost. No one knows where it is, and it's 7 days later. They give you numbers to call to a central baggage center, where all they can do is email airports requests, and never hear back. They give you a website link which is never updated, and when you call their toll free number to get an agent tell you "I'm sorry for your inconvenience, but there is nothing I can do". You are on hold for an average of 35 minutes. Oh, and they also give you numbers at the other airports (ie. Amsterdam, Capetown) where you are traveling, and tell you to call them, and then you learn the numbers are non-working ones. Great! Thanks for nothing.

This is all for a $1,679 coach ticket, not a $250 one. Oh, and did I mention one agent told me that Delta had two baggage tag numbers listed on different systems. Another told me that the luggage had moved from one city to another. The next agent told me that never happened. It was likely (not confirmed) sent to Atlanta, to a central depot nobody really knows , and they cannot call in directly to where bags are kept. My bag has a personal permanent luggage tag on it. It is highly recognizable, with easy to confirm contents. Needless to say, Delta is off the charts, and out of touch with customer service, systems, communications, processes, everything. Hello Continental! 7 days and counting of travel without my clothes, toiletries, and gifts I was bringing to another country. I spent countless hours and money spent on phone, and waiting in airports to speak to baggage office people, to process and check my claim.

When she got to the gate and saw the flight left, she was directed to another desk to be booked on another flight. She waited in line at this other desk for 3.5 hours. Then the person at the desk, Jacqueline, said there were no flights available and did not book her on another flight. I spent five hours on the phone trying to remedy the situation. Delta's position is that even though my mother exceeded Delta's recommended time to arrive at the airport, it is her fault that she missed her flight. As such, they refuse to offer any refund.

My position is that Delta's Contract of Carriage and Customer Commitment outline certain rights due to passengers’ involuntary denied boarding. Because Delta fostered a situation in which my mother, having completed all reasonable efforts to make her flight, was not able to board, she was, in effect, involuntarily denied boarding. As such, she was due the compensation of being booked on "the first available Delta flight to her destination." Jacqueline denied this to her, so Delta is in breach of contract. Delta's response to this stance is that my mother was not involuntarily denied boarding because there were two empty seats on the plane when it left, which doesn't have anything to do with anything!

Keep in mind with all this happening I had to get back to Milwaukee WI for work the next day. So I had someone that was at a computer try and book me a flight home. Well the quickest one after horrible service and being placed on hold for a combined 6 hours was the next day for $300.00! I paid $270.00 for a round trip the first time! At first Delta told me they would credit me some of the costs back then when I got transferred, I was told I couldn't do anything but purchase a new flight!

The customer service through Delta is absolutely horrible and they should all be embarrassed the way they treat people and how much more frustrating they make an emergency situation that already is terrible! As far as their supervisors go they read a script and are completely useless and actually yell on the phone at you!

I will never in my life fly Delta again nor will I recommend them to anyone! The CEOs and Board of Directors at Delta need to wake up and realize that no one cares about their damn cookies or peanuts they just want to be taken care of in times like these! This company is terrible and I hope and know they will go under if they keep treating people like they don't matter!

I called AmEx and they will not extend my ticket. I spoke to a supervisor Mrs F and she just said that she can't help me. I have been a member of the AmEx Sky Miles since 97-2009 and a Gold card member since 1980. In these tough times there is no more customer loyalty! I am canceling my AmEx Delta Sky Miles card. Also, I spoke to Delta Airlines and they were no help either! Delta lost 5 tickets, I am looking to book with Southwest! I always paid my bills in full!

On 2/28, I contacted my travel agency to see if they can fix it.

Make others aware of the difficulties of using vouchers. Delta does not like to honor them. Had I known this, I would not have accepted the voucher for a seat on the plane.

Several months later, I noticed that our seats were in an exit row, and that FAA rules would not allow us to occupy this row with an infant on our lap. So I called up and again explained the situation to an agent who this time said that we would need to purchase a ticket (not a seat) for our baby for a nominal fee. In spite of my irritation over the misinformation that I had received from my previous call, I accepted this new reality and asked if I could go ahead and pay for the baby's ticket over the phone. The response was that I would pay for it when I checked in for the flight.

I called customer service at least one more time (I believe twice) before the departure date to try and understand the issues with our seating assignments (why my wife and I weren't seated together, or one of us didn't have a seat at all, etc.). The day before the flight from IAD, I called one final time because I was unable to check in online. I was told everything would be fine and just to check in at the airport 2 hours before the flight. The morning of the flight, we arrived 2 hours early as requested and were in front of an agent after a very short wait.

However, apparently, the agent had to call 'customer service' to get them to issue us a ticket for our baby. She spent roughly an hour with us just standing there at the check-in desk. Finally, we were told that we had to pay $150 to get a boarding pass for our 5-month-old! $150, I was told that this is 10% of the cost of an adult ticket. Let's take a step back. $150 is 10% of $1500. In total, we paid $430 (tax included) for my wife and my ticket. $1500, the cost of a full fair ticket the day of the flight!

Back to the morning of our flight, my options were rather limited. I now had about 30 minutes to get through security and to the gate to board our flight (assume it was going to be on time). I tried to call the customer service number that was on my flight confirmation email and was greeted by a message explaining that due to the weather, they were not accepting calls at the time. In the end, I reluctantly handed over my credit card and swore never to fly with Delta again. Since returning to the states, I've contacted Delta via email (basically the message above) and asked them to do the right thing and refund all but $16 that I had been forced to pay. Their response was a $50 credit and an apology for the misinformation that I received from the customer support agents.

I ended up renting a car and driving home, which cost me another $170 for a one way trip with Hertz. Delta offered no solutions or help and were frankly rude and unfriendly about the whole thing. I will never fly Delta again! Cost of rental, $150. Gas to get home, $40. Extra time spent on the trip, 5 hours. Emotional stress and inconvenience. Loss of ticketed part of our trip, $400.

I figured this out two days later and first called Expedia who told me that they could not help me and transferred me to Delta. Delta informed me that I would have to pay a change fee of $150 per ticket plus $50 per ticket because I had booked through Expedia and the difference in airfare. This would end up being about $600 per ticket when I had originally purchased the tickets for $330 each. I ended up canceling the tickets because it was cheaper to rebook through US Air than to change the tickets with Delta. I now have a year to use the remaining credit which after fees will only be $80 each. After a year, I will lose this credit altogether.

I tried submitting a complaint on Delta's website but as expected, I received a generic email back saying that they would do nothing for me because otherwise they would have to help every person in my situation. I do understand that this was my mistake and expect some sort of fee for changing the date but I find it "highway robbery" to charge $200 for each ticket when the tickets were only $330 each in the first place.

I feel that the government should step in to keep the airlines from taking advantage of consumers like this just like they did when banks were charging $30 when customers overdrafted by as little as a penny. There should be laws that determine what a reasonable fee is for airlines to charge.

When our "new" boarding passes were printed out for the Minneapolis flight, they said seat request. I asked the woman if they guaranteed us a seat because we would not go standby. She said yes they have seats for us, and said our departing flight will be on February 13th at 6am from Minneapolis to Montego Bay. We got to the gate for our first flight and were told that our whole reservation had been deleted. They gave up our seats. They were able to bump two people and we made the flight.

We asked about the flight for the morning and they said everything was still a go. We paid $100 bucks for a hotel room in Minneapolis, got up at 3 am and went back to the airport. After waiting in Delta's line for over an hour, we were told that we didn't have a flight--again. At this point in time, we decided to call AAA, and they were closed. I called the help number on the travel itinerary and they canceled our trip.

Delta wouldn't help us get back to Moline, and finally after pleading they offered a flight to Moline at 7 pm. We weren't willing to wait 15 hours to leave for home. We rented a car for $398 and drove home. Ironically, we made it home the same time we were set to land in Jamaica. Our 8-day vacation has been ruined! I was supposed to have a private, secretive wedding on that trip, and that's been ruined, too. I've tried to find a new time to get to Jamaica but the resorts I can afford are all booked up. I want you to know how very dissatisfied I am with the service I received from Delta. This plan was booked in November of 2009. This is unacceptable! I think Delta Vacations needs to give me a refund, although luckily I had insurance. I just have to wait now. I think they should make some steps and get us a new trip to Jamaica--on them--without Delta Airlines if possible!

I am unhappy with the fact that my return trip to Fort Wayne, In from Orlando, Fl. takes me through Atlanta instead of Cinn. which I prefer by far. I do not like the Atlanta airport. I am even back in the small plane to Fort Wayne and I get ill when riding close to the back of the plane. I know that I am flying First Class with my air miles so from Atlanta to Fort Wayne has no First Class.

My husband called and was on hold for over 2 hours "again" trying to get this issue resolved. He finally got to someone that had the authority to contact our banking institute and have the charges removed. Then he proceeded to try to change his flight again for our trip. After being on hold again for about 45 minutes--success. The transaction was completed but we were charged 3 times for one transaction.

This is completely unacceptable. My husband has taken time to handle this error, which is Deltas error, while at work. And under no circumstances should anyone ever has to be on hold for 2 hours to complete a 10 minutes transaction, much less being on hold twice for the same mistake, Delta's mistake. He did all of the footwork to get this issue resolved twice.

I would like to know how we are going to be compensated for our time? I don't know if it's the people using the system or if it's Deltas ticketing system. We are still trying to get 2 of the bogus charges removed. Today is Feb 10, 2010. I wonder how long one of us will be on hold? If I would not have caught this error our checking account would have been overdrawn and we would have had hundreds of dollars of fees to repay.

I checked in with Carnival Guest Services on-board the ship just before sailing, to find out that my luggage did not make our boat. The guest services agent began working with the airline and told me that my bag would be available when we arrived in Grand Turk on Tuesday the 12th. On Tuesday, again no luggage. I checked back in several times and was continually told my bag would be in Nassau when we arrive on Friday the 15th. Each and every time I spoke with a Delta airline representative or the guest services agent at Carnival, I was given a completely different story, and became very frustrated. When Carnival Guest Services went to retrieve my items from the Nassau airport, again it was not there. A conservative estimate of the amount of time spent on hold, traveling to and from the airport, while getting the runaround easily exceeded 12 hours, and all of these calls and/or visits resulted in the situation not being resolved. The situation continually went from bad to worse.

When we disembarked from the ship in Miami, I arranged to be one of the first off the ship to make it to the Baggage Services office at the Miami Airport. I arrived to the door at 7:55AM. The posted hours were 8AM to midnight. I waited until approximately 8:15, and went upstairs to the check-in counter, where I was assured by a Delta agent that someone was down at the Baggage Office. I went back downstairs and again, waited. At approximately 8:45, I noticed a Delta Agent go in through the side door. While I was there, they never did open the customer area. While waiting, I called the 800 number located on the baggage information claim and was told my bag was in Miami. I ended up going and knocking on the side door, and addressed my baggage situation with the representative who opened the door.

My luggage was still lost. This representative thought it was in Nassau, while on the phone, I was told my suitcase was in Miami. I asked the representative to call Nassau's Delta Baggage claim and was told that he was not authorized to call Delta internationally, and instead sent them a wire. Eventually, I was given the Property Loss Claim form. Upon our return to Bozeman on January 16th, we again flew through Minneapolis. When we arrived, two more suitcases were missing from our group. While we were working to retrieve these two additional bags, I asked the representative if any new information arrived about my luggage. She was appalled at all of the notes in my file and what I had gone through the entire week.

Eventually, I found the phone number to the Nassau Delta Baggage claim and called from my personal home phone, where the representative told me she could see may bag in front of her, and that it arrived to Nassau on Saturday the 16th. After being told several times by Delta officials that they could not call the Nassau airport because it was an international call, I called them myself and found my bag. In the meantime, the airline still had no accurate record of the location of my luggage. I asked her to forward it to Bozeman, Montana. When I turned in my receipts for reimbursement, I was told that I should receive payment within 14 days. Which I thought was reasonable. The 14 days have passed.

After sitting on hold for twenty minutes, I was able to speak with a CSR named Jane. Jane informed me that my name is not listed in the system as having a check cut. I am supposed to call back in a week. She told me with the merger, things are very chaotic and oftentimes slip through the crack. She could see where my reimbursement was documented by the gate agent in Bozeman. I asked "if she couldn't give me any answers, who could?" She told me there is literally no one else to discuss this situation with. I have received my credit card bill to pay for the items I purchased, and your airline has disappointed me again.

Several issues in this situation concern me. This trip cost my office $1,300, usually a good investment when we are able to build relationships and cultivate our alumni and donors. Unfortunately, this was not able to happen due to my lost luggage. I was able to purchase a few items to get me by for the week, but that was really it, I got by. I did not have the appropriate attire for any of our scheduled events. No one at Delta would give me an appropriate answer. It was completely disappointing! I do ask that they consider the loss of my time, the frustration, how uncomfortable and the significant impact this situation had on my professional interactions with our group. Basically, it ruined the trip. I ask that you compensate me with complimentary tickets, or voucher to use in the future. The outcome of this matter will determine the future of our current group, university and personal travel with Delta Airline.

Originally, I was told a flight would leave the next morning making a layover in Atlanta. I told them I wanted direct flight, they had nothing. Finally, I suggested to them that they put us on another airline. They finally agreed. We ended up getting home at noon the next day, after flying from Las Vegas the previous morning. Complaints to Delta gave me a $100.00 ticket towards next flight! And I am sorry. They freely admitted that it was maintenance issue. In 15 hours they could not fix this? Disgusting, I am not happy. If a flight is overbooked, they give them a free ticket on the next available flight, etc. and we were told too bad. Terrible way to treat customers. Can you help?

My nightmare with Delta Airlines began when I first purchased a ticket for my mother who is desperately in need of leaving Port-au-Prince, Haiti due to the severe effects of the earthquake. At the time, the representative failed to tell me that there would be a $20 non-refundable fee. Due to the ongoing airport issues, Flight 436 has since been cancelled 3 times.

After the first cancellation (which I learned after calling in to check my mother's flight status), I asked to have the flight rescheduled. The service representative became very short and placed me on hold several minutes at a time. When I asked to speak to a supervisor, she said that supervisors do not take calls from customers. When I asked to have one call me back, she hung up on me. I called back again and spoke with Sansia who refused to help me and stated that I would have to call in if I did not know my confirmation #. I asked to have it looked up since I had all other info (after all I had originally purchased the tickets), but she refused. She said that she would not help me when all I wanted to do was reschedule the flight which was cancelled by Delta airlines.

Flight 436 has been cancelled again which is understandable due to the State Department's ban on the airport. As per my mother's instructions, I have asked to not reschedule this flight but rather to request a full refund of $279. The representative has stated that they will only refund a partial amount ($259) and that there would be a $20 non-refundable fee which was never told to me prior to this discussion.

I am at my wits-end with Delta Airlines with the poor service, lack of disclosure, and hardship endured at a particular sensitive time in my life with my mother still suffering in Haiti. I will never use their service again. I would appreciate if Delta Airlines, at the very least, issue my $20 refund.

Eventually, they conceded that it was lost and they were liable. On 11/30/2009, I received a letter from claims manager Joey ** saying they would reimburse us for $2,166.46, which "representing the value of your remaining property as stated in your claim will be mailed under separate cover". Of course, this was not received and follow-up calls all are non-responsive, "will get back to you".

I feel this is not incompetence but a designed business practice to frustrate passengers to a point where most just give up and drop efforts to be reimbursed! They allowed claim of $2,166.46. However, actually, loss was closer to $3,500.

Also, I do not appreciate the mileage increase to redeem miles. I just made it to the 50,000 mark and was looking forward to the benefits of achieving medallion status. Last year, before the Delta take over of NWA, I loyally booked all my flights on NWA to gain world perks silver elite status and tried hard to get up to the 50,000 mile mark with NWA. Just as I did, everything changed over to Delta. The last straw for me is when Delta asked me for 80,000 miles for a one-way flight after Christmas! This flight was always around 24,000 miles, now Delta is charging 40,000. This is not good business policy and equates to customer robbery! NWA is Delta now, right? We earned our NWA miles and we expect not to lose any miles or benefits and all of our NWA earned miles should roll over to Delta in equal value! It is not fair to loyal NWA customers to have our miles reduced as the Delta integration takes place.

They have moved the "goal line" for NWA customers, stop increasing the earned miles and changing the benefits. It's not good business! I have began booking my flights with other airlines that do not rob their loyal customers. Unless Delta corrects some of their transgressions with their NWA clients, I will not do business with Delta in the future whenever I have another option. Also, I have seen many negative complaint blogs on the internet about this similar issues. Their complaint form on NWA only allows year 2004, 2005 & 2006! Another insult to your customers, as equates to they don't care if their customers have a complaint. Delta is violating their fiduciary agreements as stipulated in the NWA world perks membership program after customers fulfill their agreed stipulations. Consumers, you may make a direct complaint at: Delta Air Lines Corporate Customer Care P.O. Box Atlanta GA 30320-2980

By about 7:00 pm, a decision was made to transfer all the passengers to a United flight, which was leaving Richmond for Dulles at 8:25 pm. The last passenger to receive the transfer documents got them only about ten minutes before the United flight was to depart. I was given tickets for the United flight, and told I had to run across the airport to the United ticket counter and then come back through Security. I arrived at the ticket counter, only to be told that I could get on the United flight with the documents I already had. I was told to run back across the airport to security screening, go through security and hurry because I might miss the plane.

In all cases, I am finding that the boarding and deplaning for all these smaller planes is being done outdoors in the rain, over slippery steps and through deep puddles. People must lug their carry-on luggage up and down these steps while trying not to slip or fall. No wonder the airlines are dying.

General problems when one is late and the mental anguish at airport when customer service takes their problems out on others, some are possessed with Carne and want to be you and cannot work with you fairly excellent possibly with others. Thank you for any assistance you can extend helping me resolve this matter.

On Dec. 11, our flight DL379 from Baltimore to Atlanta (scheduled taking off at 2:36 pm) was significantly delayed. The explanation we got at BWI was that some mechanical problems prevented the plane from leaving Atlanta. We were therefore put on flight DL1889 leaving BWI at 4:05 pm, and arrived in Atlanta around 6:30 pm. This of course resulted in the miss of our connection flight from Atlanta to Quito leaving at 5:40 pm.

When we went to the Delta desk seeking help to get to Quito as soon as possible in order to make our paid cruise trip in Galapagos Islands, the clerk there was very rude (should have written down her name, but unfortunately didn't). Except telling us that we were put on the same flight the next day, she refused to do any research for us even with us mentioning that Delta partners with Copa Airline who has flights to Ecuador. Even worse, she first insisted that the delay was due to "weather" (so we were responsible for everything including the lodging in Atlanta; she did offer a discount rate at Econo Lodge for $59.95 per night). Then she offered that the air control was the reason, which again was nonsense as the later flight came in first. We asked to speak to a manager, then was told that he would only be available in an hour.

The clerk did eventually give us vouchers for one day lodge and meals in Atlanta. (and the SkyTeam T-shirts did trigger "Welcome to the SkyTeam" cheers among our fellow cruisers later). And we finally settled in the airport hotel around 8:30 pm. The direct result is that we missed our first day and night of our 10-day Galapagos cruise package.

Too anxious to relax at the hotel, we went back to the Atlanta airport at 2 pm on Dec. 12 to confirm our seat to Quito, and to double check that our two check-in luggage were okay. At 4 pm, we finally had our seats and were assured again that our luggage were on the flight. Fun was not end yet. Imagine what a shock we sustained after we passed passport control in Quito around 1 am, Dec. 13, and could not locate our luggage. Delta luggage personnel in Quito seemed to have no idea, but asked us to fill out the form of lost luggage and said that the best scenario was to have our luggage fly in next day, only if they could locate them. After communicating with them that our cruise ship would be in San Cristobal on Dec. 14. The lady told us that Delta would use the earliest flight to San Cristobal by Tame airline to send our luggage to the ship, again only if they arrived next day. (It was after 2:30 am when all the paper work was done and already too late for us to go to the downtown hotel we reserved as a result of the 1-day delay of our arrival in Quito, as we needed to be back to the airport by 6 am.)

In the morning of Dec. 14, Celebrity Xpedition found no luggage for us in San Cristobal and then figured out that our luggage were still in Quito and Delta was not doing anything about it unless I sent them a letter to release the luggage to Celebrity Xpedition (couldn't Delta personnel make a phone call first, we gave them all the numbers?). Eventually Celebrity Xpedition arranged the luggage being delivered to us on Dec. 16 and charged us $100 for it (We can fax you the receipt, and we believe that Delta should be responsible for this if nothing else! ).

Can you imagine how embarrassed we were without changing clothes for the half of our Galapagos cruise (we traveled from freezing Baltimore to the Tropics)? When in the middle of nowhere, the only thing we can do was to buy everything possible from the Gift Shop: T-shirts, shorts (no, we are never T-shirts/shorts person), wind jacket, rain poncho, sun lotion, insect repellent, toothpaste (yes, we did fortunately save the toothbrushes you gave us in Atlanta just in case), you name it. Of course, the price was not as friendly as that in Wal-Mart. And, every night we needed to hand wash underwear and socks, and used hairdryer to dry them. Enjoy such vacation, anyone?

As a government employee working for NASA, unlike many of my colleagues who are loyal customs to United or American Airline, I keep flying Northwest for a long time (Elite member for years). Since the merger of Delta and Northwest, I would like to fly more on Delta (made 2 trips in 2009 and possibly more in 2010). However, this trip was a disaster, the worst trip I have ever had. My wife asked me never to fly Delta again, saying Delta may be the largest airline in the world, but also made the biggest troubles ever to us (more stories told by fellow cruisers of course). We emailed a letter to Delta after returning to Maryland, but haven't heard anything from Delta. We lost the first 2-night and 1-day tour of our 10-day Galapagos cruise package. We paid $100 to Celebrity Xpedition to recover our luggage from Delta to ship. We spent hundreds dollars to buy clothes and other things we need for the first 5-day of our vacation.

I asked a delta rep who was standing nearby if I could just go to the desk, and get a duplicate boarding pass. He rudely told me that I had to wait my turn. I tried to explain that I was already checked-in, and that I had no baggage to check. He just turned and walked away. I waited along with several other passengers trying to board the same flight going to Salt Lake, and then transferring to other flights. When I finally got to the counter, I was told that the flight was boarding soon, and that I couldn't possibly make it on time. I asked if there were any later flights that I could get on. The woman at the counter told me that all flights were booked for that weekend, but I could possibly go stand by. I could not believe it when she asked me, and the other people who were trying to get on this same flight, why we didn't come to the counter, when an announcement was made that anyone waiting for that flight, should come up to the counter.

We all had been waiting in line for a very long time, and no one had made that announcement, just the opposite, as I had asked to go to the counter and was told that I could not. At this time, I heard the same Delta rep who I had initially talked to, laughing with another employee, saying, "nobody is getting on any other flight, cause they are all overbooked". I was so angry that I demanded to to talk to a supervisor. I was given a phone number, and several other passengers and myself, were directed to the Delta courtesy phones. I know that I was put on hold for well over 45 minutes, and never did anyone come to the line.

I contacted Delta by mail, but was told that since I purchased my ticket from Priceline, I would have to get a refund from them. I returned a letter saying that Priceline did their part, Delta was the one that never followed through. They contract with Priceline to sell these tickets for them. I got a sorry you feel that way, have a nice day response. I know that Delta purposely kept me and others from our flight, because they greedily over booked. I am out $550.00.

Typically, when I call customer services, the operator looks up my reference number, pauses and then puts me on hold for a minute; the operator then comes back and says they do not know where my bag is. I point out that since it's shown as entering Atlanta but not leaving, then it's most likely in Atlanta to which they reply "yes, I'm probably right." I then ask them to send messages asking baggage staff in Atlanta to look for the bag, which they do to no end because they never update the case with the outcome of the search and so there is no indication anyone looks at all.

Delta simply saying they don't know where the bag is covers them from having to do any meaningful search. Consequently, I have to simply wait out the 3-4 months till the inevitable decision is made to compensate me with a small fraction of what the bag and contents were worth. If no one is looking for the bag then I can't see how can it be found?

Before our trip, Delta had some reschedules in our flights one of which was that our connection left 5 minutes before our flight into the airport arrived. The solution to that was "we can fly you out the next morning" but there was no offer for a hotel for the night. I felt it was not safe to sleep in the airport with my 2 young children. After gong back and forth for a while, the other solution was a 6 hour layover instead. It's not exactly the most convenient but if that's how it had to be, that was fine.

We were booked on flight 5408 to leave Key West on Saturday January 2nd, 2010. This also happened to be the actual day of my 40th birthday. My husband checked our outgoing flight online first thing in the morning only to find out it had been cancelled. He immediately called Delta around 8 am to make alternate plans to get us home. The option that was offered to us was to fly out of Key West on Monday. Staying until Monday was not possible since our 2 sons had to return to school Monday morning, both my husband and I had to be at work as well and we did not have a reservation at our resort until Monday nor did we budget 2 extra nights into our trip itinerary. It wasn't until my husband insisted on speaking to supervisor that we were offered a flight out of Fort Lauderdale on Sunday which was the next day. This was the only option that would get us home on time to return to school / work.

Therefore, we had to take a taxi to the Key West airport to rent a car, drive up through the Keys to Ft Lauderdale which took around 4 hrs, book a room near the Ft Lauderdale airport at the last minute, not only paying for gas for the rental car but we had to purchase additional meals for our family, obviously none of which was budgeted in our initial trip.

My husband was told when making our alternate travel plans home that Delta would neither pay for the rental car nor the hotel, but we could try to get reimbursed. Therefore, I sent pretty much this identical information to Delta via their website. I received 2 responses from their Customer Care Department but neither offered any solution to for my dissatisfaction with the service nor any reimbursement for the additional expenses that resulted from their cancellation. Thank you for your time.

Delta Airline's service was poor to begin with by not having ample agents, which ate up my time to appropriately get to the gate, and then they ripped me off by charging close to $200.00 to make a change in my flight that (I feel) they caused! Their Delta Company representative responded by mentioning their policies and rules when catching a flight. They would not refund the money back that they ripped off. Instead they said they would email me a $50 voucher. This feels like a consolation prize for the games (rudeness, poor customer service, lack of competitiveness, etc.) they are playing. I lost $196.40, plus emotional distress due to the crass attitude and inappropriate behavior of the travel agent.

Talking about people who work so much and only have a few days of vacation, wasting all these hours at the airport for getting there to checking in early, and waiting and waiting. No one ever realizes how much more stress this added to the person's life. I do feel NWA and Delta have the right to treat their customers the ways they do!

We had previously ordered Asian Vegetarian meal for him. The flight took off at 9pm and the food was served at 11:30pm. My father asked the flight attendant if the food was pure vegetable with no fish and she said that she did not know! After dinner, lights were turned off. Thereafter, there was no further service for the next 11 hours. Breakfast was served at 2pm (Beirut time) when the flight was over Beirut. My father asked for some coffee in between but was told that coffee will be served later. When the coffee was served it was cold. He asked for Equal and was given one. He asked for one more but was told that one is enough. He insisted and got another Equal rudely.

Most surprising, his UAE visa had expired. Of course, we also forgot to check this but no one checked his passport before boarding to see if he had a valid visa for his destination. All in all, he had a very bad experience with Delta. He never wants to hear about flying with Delta again.

Interesting to note that I was also told that hotel deliveries are first priority, and that deliveries to military posts are last. Great patriotism Delta! Because of security concerns, Fort Monmouth will not allow direct delivery on post. So what the baggage delivery service says they must do is contact the soldier by phone, who then has to walk to the gate and pick up his bag from the driver. The problem with that plan is that Army duties come first, so he cannot simply walk away at any given moment to meet the truck whenever they might call.

Anyway, at about 9:00 pm on Sunday evening, we received a call from the delivery driver asking where he should deliver the bag. He led me to believe it was now on the way. Apparently he lied, because at 3:00 am Monday morning, I received yet another call from a different driver asking the same questions. That's when I came unglued. I told him that I was not about to wake up a young man at 3:00 am who has to report for duty in just a couple of hours. He said he would pass the bag on to the "next driver."

We are still awaiting delivery. Because my son's cell phone charger is in his luggage, his cell phone battery is nearly dead. So now we have yet a another dilemma: How will they reach him once his cell phone is no longer available? I called back the baggage claim people who were not only not empathetic, but actually hung up on me. I then called the corporate offices to complain, and am now awaiting a call back from someone "with authority" assigned to the baggage claim department. Amazing, particularly since we paid an extra $20 for this stellar service.

After buying a one-way ticket with another carrier, we called again Delta to cancel the first leg. They said that we had to pay a change fee of $250 plus $1500 more for the adjusted price of a one-way ticket. That is $1750! We were told by a representative named Rick that they could waive the $250 fee. After discussing the situation with my partner and verifying online that the price of one-way tickets were clearly cheaper than we were told, we called again and talked to someone else after being told they would not be able to connect us back to Rick. This time, the story was different again. The $250 change fee could not be waived, but the adjusted price was only $250, totaling $500. We decided to pay this extra money after talking to several representatives, who said that they could not waive the change fee, even though we had been told so.

We ended up spending $500 for Delta plus $500 for the one-way ticket in the other carrier. Thanks to the lack of seriousness of Delta representatives, who misinformed, lied and manipulated their stories. I'll never fly Delta again and will make sure to tell my friends, family and online contacts about the lack of seriousness, unless there is a valid response from Delta.

This is a messed up system as far as I'm concerned. Paying extra fees for checking in bags is a ripoff given that no service is actually improving. I was told that I can file a lost property claim after 5 days and maybe I'll get back some money!? I guess my take is to never fly Delta again or don't check bags when flying with Delta or any other airline for that matter. I hope you are reading this if you consider flying Delta.

While stranded at the Atlanta airport from the time my connector flight from Albany, GA arrive in Atlanta at about 1:26 PM on Sunday, until Monday morning, December 21st, I made calls to other airlines and my wife did the same from home. We discovered that my return flight from Atlanta to Newark, Delta 2014, was actually cancelled at 2:00 PM on Friday, December 18th, before my origination flight left Newark late at 6:00 PM!

It is absolutely unconscionable that Delta representatives did not inform me of this fact, knowing the additional complication of impending weather was a strong probability. Is Delta so money-grabbing and greedy that it simply refused to inform me of the pre-cancellation of my return flight just to collect additional revenue? I should have at least been notified and given the option of deciding to stay home, since the advance cancellation of the return flight meant that I had no other option but stand by status as a means of returning home.

I missed my connecting flight to Albany because of the same storm and had to engage ground transportation and additional expense to get to a family funeral Saturday morning, since the earliest flight out would not have enabled me to get to the funeral on time. Although I've already had it confirmed that I will receive a refund for the unused portion of the flight, it didn't mitigate the situation one bit. Unless I have no other choice in an emergency, I’ve flown my last Delta flight as a result of this arrogant show of greedy capitalism gone mad or just plain insensitivity. The fine art of customer service ought to be studied and practiced by the complete managerial and executive hierarchy at Delta Airlines.

The day of my mother's funeral, I tried to call Northwest again and was on hold for 4 hours in which no one ever came to the phone. I tried again today to call, was routed to 8 different people, on hold for 5 hours and never received any help from Northwest Airlines. I will never fly with Northwest again. I will be leaving as planned on the 27th but immediately on arrival, I will cancel my return flight and choose another airline when I am ready to return.

She called us on the cell phone hysterical because she was missing her flight. I called Delta Airline repeatedly, and the call kept getting dumped. When I finally got a human, she told me that if the system is too busy, it dumps the calls. I explained the situation, and she told me she would need to forward my call. She forwarded it alright to Avis Rent-A-Car! The lady at Avis refused to transfer me back to Delta, telling me they don't have that technology.

I made several more calls that got dumped before speaking to another human. This person told me that there was no way they can deal with that because she had no way to contact the airport. I asked if there was a "Child Supervision Division" and was told there was not. I demanded a supervisor, and he told me the only thing I can do is trust the airline but he cannot contact anyone.

Again, my daughter was hearing more announcements for boarding the flight. A co-worker - frantically working on this on her computer too - found a number for the JFK Airport Police Emergency. We called and explained the situation. At the same time, I asked my daughter to give the room supervisor the phone and for over an hour, he was chatting on a cell phone and she was afraid to approach him. Between calls, I called her again and again, begging her to give him the phone while making other calls in between calls to her.

An officer from the JFK Police named Officer ** spent another 45 minutes trying to get hold of the airline. I think he eventually went right to the airline. When he inquired as to why she wasn't on the flight, they told him that they have no child by that name in supervision. They said she was listed as a passenger, therefore, responsible to get herself onto the plane but she was not under supervision.

The Officer then asked them - his words - "Then would you mind telling me why the hell she has been down in your holding room for the past hour and a half?" After more research, the airline realized their mistake, but by then, the flight was in line for takeoff. Therefore, she was scheduled for the next flight. However, had the officer not intervened, she would have ended up in limbo, sitting in that room.

We had left home at 3 a.m. She had plenty of food for the trip but all but the fruit was confiscated at security. As my husband was getting change for a $100 at the airport - to give her some cash - they boarded the children though we asked to wait a minute until he returned, they insisted that she had to get on - though no one else had boarded. Therefore, she had no cash on her.

The airline only offered the same peanut snacks that you get on the planes to the children - though we paid $100 for the service. The officer insisted that they feed her so they did offer to get her something to eat, but she was so nervous and upset that she declined. I question the safety of children on this airline.

As we were seeking help at both the electronic ticket booth and speaking with various agents, we were told to wait at the Checking assist line. After expressing our concerns and explaining to the agents that we will miss our flight, we were redirected to the end of the rebooking line where well over 200 people were waiting. After much arguments and persistency, 3 hours later, we were able to finally speak to the only supervisor available on site serving thousands of customers and were informed that no seats were available and the flights were overbooked and that we cannot be rescheduled for that day but only two days later Wednesday the 23rd 2009.

Around 12:3pm on our return home while leaving the Airport, we called Delta complaint line and spoke with an agent (Kris) who offered us $100 voucher for what was called consumer inconveniency. We did not accept the offer and requested to speak to a supervisor but were denied such privileges by that employee who reiterated that it was their last offer and there was no need to speak to someone else.

At our arrival home while checking our e-mail messages, my wife called again the complaint line and spoke for over 1:00 Hour 30 minutes to a different agent (Kevin) to register a formal complaint. We explained the situation and also mentioned to him that we received an e-mail from Cheapfare.com/Travelocity today informing us that Delta had canceled our flight. Furthermore, when we checked the Delta website that same day, there was an alert message informing passengers that the flights were overbooked and they were looking for passengers who are wiling to give-up their seats in exchange to a later flight. We never agreed upon such request and went as normally scheduled to the airport. We also explained to Delta that it has been listed on their website and under the FAA and DOT consumer protection for compensation rules that based on the statements below that we are entitled for 200% of our fare, $800 maximum) for each ticket:

“If you are bumped involuntarily and the airline arranges substitute transportation that is scheduled to get you to your final destination (including later connections) within one (1) hour of your original scheduled arrival time, there is no compensation. If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the compensation is doubled (200% of your fare, $800 maximum).”

I am originally from Martinique and had always made prior arrangements with my work to spend these two weeks of vacation with my family. In light of our economic situation, we also decided to save money to travel every three years. We made the reservation 9 months ago and received re-confirmation by Delta the day prior to the scheduled flight and were informed that it was on-time and that we will be leaving from JFK Airport.

Because of the incompetence of Delta's staff and their mismanagement of the situation, we could not travel until two days later. We have not only lost two days of vacation but were insulted by Delta’s offer of $100 as compensation and that my family and I are still in New York with the incertitude that the same thing would happen again. We are seeking the maximum compensation for being bumped and that based on their guidelines that the right accommodation was not made by Delta to compensate for our lost.

We were then left in the aircraft on the tarmac for about 3 1/2 hours with nothing but water, and there's no service because the crew was off the clock. (FAA regulations, we were told.) We were finally allowed to deplane, and we're told we would go through customs and get right back on the plane to resume our flight with a new crew. We did indeed go through customs, and then we're told to stand in a line of 200 people to recheck our luggage and get re-boarding passes (which they apparently forgot they already gave us when we checked in at J-burg).

After many hours in line, we were presented with food vouchers. But most people had taken turns to run for food while their companions stood in line by then. When we got to the counter, we explained we were going to miss our Air Tran connection (Flight 56 departing ATL at 9:59am, Dec. 19) and our bus connection from LAX to Santa Barbara, California which departed early afternoon (Santa Barbara Airbus). The woman at the counter told us her contract with us ended when we reached Atlanta. We were on our own from there - nothing she could do (actually would do. She's very snide and would not give her name.) One attendant was asked for her name, and she turned over her badge and said, "What's yours?!" The airport was in utter chaos. We finally got back on the plane about 12 hours after landing, and yep, you guessed it, we're told sorry for the inconvenience but that they were waiting for a fuel truck because the fuel load was unbalanced. We again were stuck on the tarmac, this time for about 1 1/2 hrs.

We reached Atlanta, GA sometime in the evening. By that time, we were too tired to think. We went to the Delta counter area where we were told we could stand in line, but the attendant didn't know what to do. We chose to find the Air Tran counter. Thankfully, they put us on standby for the next flight. We returned to LAX at 12:30am, and we reached home in Santa Ynez at 3:30am with swollen legs, bruises on the back of knees due to prolonged sitting, and back sore (recent back surgery). Do we have any recourse from Delta? Free tickets and a formal apology are the very least we expect. We were treated horribly. If this is a little rambly, sorry, very little sleep!