Delta Air Lines Reviews

2. Delta Flight 630 was due to leave MNL at 0635 that morning for Nagoya and then on to Detroit. Around 0530, a sign was posted at the check in counter stating that Flight 630 was going to be delayed. In the meantime Delta employees were given priority to a Flight 172 for check in. Those passengers were being herded at the head of a massive line of people both in the general boarding and Sky Mile lines.

3. August 8, 2011, 0530: Without much explanation or coordination Delta employees began a mass herding of Flight 630 passengers out of the terminal and into the parking area. Buses and vans were commandeered by Delta to transport these passengers to the Manila Hotel. a. The wife at this point located her sister and nephew. b. She spoke to a Delta manager in order for them to re-schedule the flight of her sister and nephew. She was assured by the Delta manager that this re-scheduling could be done in spite of the fact that it was a different airline.

4. Approximately an hour later, we arrived by van to the Manila Hotel. Luggage and passengers were everywhere. Luggage was being x-rayed and placed in the lobby of the hotel. a. The Delta manager then changed their story. Since the sister and nephew were leaving on Philippine Airlines, Delta could not re-schedule their flight. Any re-scheduling of flights would incur additional cost. That is the reason the wife made the request. b. The Delta manager just explained this was all just a big misunderstanding. Sorry about your luck. c. There were no Delta employees on the premises of the Manila Hotel to coordinate anything. d. The story at this juncture was Flight 630 was to leave at 1430 that afternoon. Buses to the terminal would be leaving about 1300 from the hotel. e. The sister and nephew left for the airport to catch the flight to Kalibo. Additional costs were incurred because there was no means to compensate them. (P800 cab fare was incurred at this point.) Note: International flight boarding times are usually three hours prior to departure. This would have put bus departure time around 1100. How in the world was Delta going to check in all these passengers in such a short period of time?

5. As the morning wore on, it became clear that the 1430 departure time was a moot point. Around 1100 Delta distributed lunch vouchers at the hotel desk. a. 1130: the wife, son, and I had lunch. We proceeded to the lobby only to discover that a bus was ready to leave to the terminal.b. A bellhop jockeyed our luggage to the lobby and a claim tag was placed on the luggage cart.c. All three of us boarded the first bus. No Delta employees were on site to coordinate this or answer questions of the passengers.d. The wife double checked to ensure that our luggage would be placed on the bus. Had she not done this, our luggage would have been left at the hotel and we would have been at the terminal.e. Upon arrival at the terminal, no Delta employees were coordinating this venture. The wife obtained our luggage in the mass confusion of the passengers. f. The departure time of Flight 630 was changed to 1630 that afternoon. The reason for the delay was given as mechanical problems in the aircraft.

6. We managed to check in our luggage and obtain our boarding passes. We were at the gate within two hours prior to departure. When the plane arrived, it did not have many passengers on it. This was about 1545 hours.

7. 1630: Flight 630 finally got underway. It arrived in Nagoya and subsequent to it arrived in Detroit.

8. August 8, 2011, 2030 hours EDT: About two hours out of Detroit the aircraft began leaking brownish water in row 27 or 28. Flight attendants placed a blanket over the leak, but it became saturated.a. The leak spread from rows 27-31. The wife, son and I were in row 30. b. The flight Attendants removed the aforementioned blanket and placed diapers over the leak in row 27 or 28. But it also began leaking in row 29 plus 30 and 31. Diapers were taped over row 29. The passengers were wiping the ceiling are as the water continued to drip. c. Delta employees were apologizing to the passengers about the delay of the flight.

9. Upon arrival in Detroit around 2130 hours, we were placed overnight in another hotel-Best Western.

10. I was scheduled to return to work on August 10. Due to this delay I returned to work on August 11. It is to be noted that this is our busy time of the year plus our office is short handed at DLA Disposition Services. This flight delay disrupted my work schedule plus had me use leave that should not have been necessary. a. The aircraft in question had both mechanical issues plus incurred a leak in flight in a short period of time.b. If the airplane in question was an older asset of Norwest Airlines maybe it’s time to retire it.c. In the event of a delay of this kind, why didn’t Delta have a substitute aircraft ready to go in this event? American Airlines performed this miracle in Chicago on a TDY trip c. 2004. An American Airline plane had mechanical issues and was immediately replaced.d. I have requested Carl Levin’s office to have the FAA inquire the maintenance record of this aircraft. e. Delta employees in Manila did a poor job of coordinating this delay. Worse than that, in the case of a Delta manager, they changed their story about assisting passengers and their families.

3. No suggestion or assistance to passenger family members when cab fare was incurred to board a flight to Kalibo.

11. Through this situation it is also noteworthy that our seven year old son was totally exhausted as a result of the delay. In spite of efforts to keep him hydrated and he was only able to sleep in short timeframes.

12. Based on the above the following remedy is requested: Delta Airlines should refund the entire amount of the ticket for the wife, son and I. A record of the purchase of the tickets can be found in American Express records dating back to January 2011 in the amount of $5,960.00. This includes all travel agent fees.

We all approached the departure gate (gate number 58) for boarding Delta 1557 (departure at 3 PM) at about 2 PM. My wife and I had been given first class seats. When the agent discovered this, she denied boarding for all eight of us and proceeded to try and sell the first class seats in the boarding area. She claimed that the flight was overbooked and that our HA-issued tickets were illegal. Some of us already had boarding passes, and we had gotten to LAX on United already. She even refused to take a call from an HA manager that we had on the phone. We were all left in a city not of our choice with nothing. We all actually made it on a later HA flight to Honolulu, however.

As I told the agent, "I, my children, and my grandchildren will never fly Delta again." It is a new family tradition in our home.

We arrived at GSP on time on 10/10/11. They checked his bags and sent them through. PSA, by the name of Jeane, checked his documents. This includes travel document, blue in color and issued by INS from Charlotte, NC (especially for travel), his permanent resident Green Card, and South Carolina issued ID. Then Jeane/PSA asked for a passport. We then explained that the travel document that looks similar to a passport was the equivalent. She then advised us that Mr. Heng would not be able to board his flight due to not having a passport and handed us a Delta phone number to reschedule after we get his documents in order.

I explained to Jeane that he had traveled before with this travel document and Green Card in 2009, but she said that she couldn't help us. I then called the travel agency for help and couldn't locate them for assistance. We decided to drive 150+ miles to Atlanta, GA to try and catch his connecting flight with Korean Airline to Seoul, Korea.

We arrived at Atlanta at 12:15 PM for his 13:00 PM flight and were denied for being too late. We then asked for a Delta supervisor to explain the whole situation. After a few hours, she determined that Heng had all valid documents and should have been allowed to board in Greenville, SC. She booked another flight for 10/11/11 for the same schedule as the previous flight. She also offered to board in Atlanta, GA instead of Greenville, SC because she feared that this would happen again with Jeane/PSA at GSP.

I refused because I had my children picked up from school by relatives due to driving to Atlanta, GA. And they had to go to work early morning and couldn't make the drop-off in time. So we headed back to South Carolina and prepared to try again.

On 10/11/11, we arrive at GSP Airport with Delta Agent Amanda and PSA/Jeane, who again looked at Heng's documents while we explained the approval in Atlanta, GA with the notes the agent had made on the flight reservation to clear this matter. And she refused to let him board his flight for the second time. At this point, I asked Jeane if she didn't understand the instructions for boarding with his documents and told her this meant we would have to drive all the way to Atlanta, GA to try and catch his Korean Airline connection. I asked for a higher person of supervisor and she replied that we were dealing with her.

So we drove to Atlanta, GA and made it in time for his 13:00 PM flight. After getting him checked in and sent on his way, I proceeded to get a supervisor to get an answer to Jeane's choice of denying him boarding. The person that was assigned to me was Terssa, from Delta. I explained the whole story to her and she immediately called GSP in SC and asked for Jeane. She then asked her for the reason she denied us boarding. Needless to say, Jeane couldn't explain her reason and advised the Atlanta agent to do her research and ended her call. But not before saying that we did not present the documents that we used to board in Atlanta, GA. So that caused the Agent Terssa to call security and get my father-in-law out the plane to verify all documents, which they confirmed were all in order and good to fly.

I was amazed to how far Jeane/PSA from GSP would go to admit her mistake and to further try to throw me under the bus to cover herself from this monster of a headache she caused to me and my family. The agent Terssa in Atlanta said she was sorry for her attitude and mistake and said that she would place a complaint for me and that I should do as well for some compensation. I told her I didn't want any money or flight voucher, I just wanted PSA/Jeane at GSP Airport to understand that we did had the right documents and maybe an apology.

She still gave me a $100 credit voucher plus one for my father-in-law, that even if he combined them and booked a flight from the nearest airport, which is Greenville Spartanburg Airport, the Delta agents would probably deny him boarding a flight due to their lack of training!

I then went online and made the change only to find out that they did not only took my miles but they also charged me $450. I called and spoke to two people and emailed another. They won't even budge. The one lady even basically said she would sue me if I stopped payment on my card, which I consider as unauthorized. They wouldn't even meet in the middle. They just earned $620 for a 500 mile diversion that I did not even need to do.

If I can give any word of advice to someone thinking of flying Delta, do not! Try someone else. They really should be boycotted for their purposeful misleading, refusing to fix their mistakes, and just horrific overall customer support.

When my family was not allowed to board the flight with our pet on July 22 from Istanbul to San Juan, Delta made no offer to deal with this situation, even after being told this was their mistake and that we had a confirmed pet space. I am a retired military member and I work for Defense Logistics Agency in civil service. And my family and I were moving from Turkey to Puerto Rico. Therefore, the summertime pet embargo didn't apply to us. After making the reservations for myself and my family, I personally confirmed this pet space with Delta in June prior to our flights. Delta admitted this mistake after this incident took place. Delta made no offer to place our dog in a kennel until this issue could be resolved, or allow my wife and children to fly on a later flight after this issue was resolved. Without the help of my wife's relatives who live in Istanbul, we would have to have given up our pet. They drove all the way out to Istanbul airport 45 minutes from their house to pick up our dog at 4 am in the morning.

On the morning of July 22, I lost work time when I had to make multiple calls to try and resolve this problem. On the night of July 21 when this issue started, and again on the morning of July 22, I was passed between Delta Cargo and Delta Passenger Services multiple times, even when asking for supervisors. This was extremely annoying. As a result of all the phone calls we made on the night of July 21 EST and in the 10 days that followed, we ran up 250TL in calls to Delta representatives and my wife's relatives concerning when our pet would travel. The cost is approximately $149, plus buying 4 AT&T calling cards at a cost of $88.

During the 6 days my pet was stuck in Turkey, my pet was forced to live on an apartment balcony. The individual with Delta who assisted us was in Seattle, WA. The time difference was 10 hours. Well, the Delta representatives in Istanbul only worked until 5 pm (I believe), making it very hard for him to even contact them. Additionally, the Delta reps in Istanbul spoke very limited English. My wife and I were put in the impossible situation of having to make these calls and arrangements for our pet. I don't have the receipt for the Turkish telephone bill. I offered to provide Delta with a statement of the amount from my sister-in-law who paid the bill. But I was told it probably wouldn't make any difference in their decision to pay or not pay me for this expense. I then asked them why should I even bother if that was the attitude of Delta.

Then, on July 25, we were told Delta had arranged everything. We were told that we should tell my wife's relatives to bring the dog to the airport on the morning of July 26 , and it would be put on the Delta morning flight at 11 AM bound for New York. My wife's relative took time off from his work to bring the dog to the airport and spend 3 hours there. And then, he found out that the dog wouldn't be able to fly because Delta hadn't arranged everything. When we were told the dog wouldn't be able to be shipped out on July 26, we realized a new health certificate would be needed. I had to ask my wife's relatives if they could take the dog to a Turkish vet and get a new health certificate. When he took the dog to the vet, he found out we couldn't get a new health certificate without sending the dog all the way back to Adana, Turkey. Because they didn't have a lot of money, they sent the dog back to Adana by bus (12-15 hours away). Unfortunately, they didn't send me the receipt although they told me how much they spent. Since Delta chose not to reimburse me for this expense, I guess they believe the dog was shipped back to Adana for free.

Again on July 28, when Delta finally shipped my pet, at the last minute, they called my friend in Adana and then my wife's relatives to obtain a copy of one of their passports for the pet shipment. The broker at Delta said that it was needed for Turkish Customs, but failed to tell anyone this until 2 hours before the flight. My wife's relatives made a third 1.5 hour round-trip to the airport to provide a copy of their passport. Otherwise, our dog would again be stuck in Istanbul. My friend had spoken with the broker personally the day before to make sure what paperwork would be needed. This was never mentioned. Where was Delta in trying to deal with this broker and this issue? As a result of all of this, we sent $150 in cash to my wife's relatives to cover their time and expenses. I also had to pay for my pet to fly back to Istanbul and the customs fees which had to be paid in cash. Delta informed me they couldn't pay.

I don't believe Delta came even close to providing safe and reliable transportation for my pet.

I told her that I had flown internationally many times, often without a pre-booked return ticket. I had never heard of such a rule and did not understand why Delta (and not customs or immigration) was handling it. She told me it was my responsibility as a traveler to investigate restrictions on international travel and respect them, and that Delta had no obligation to honor my ticket. I would not be able to check in, receive my ticket or fly. I told her that with all due respect, I had never heard of such a thing and asked to have her check. She called over another Delta employee. She told her, "She's an American citizen and has a one-way ticket to Guatemala". The other woman made grimacing face and told me I couldn't travel one-way to a foreign country. I asked her what my options were. She said that I could ask at another check-in desk, where everyone flying to Guatemala was checking in (finally, they told me).

I went and wait in line at the other desk, where they checked me in and printed my boarding pass with no further questions. I've checked Delta's information about travel requirements to Guatemala and it says: "Visitors not holding return/onward tickets could be refused entry." Could be refused? This is the most vaguely worded policy I've every seen and clearly not consistently enforced. I cannot believe that employee whim determines whether I can board a plane or not.

Once I was sitting down, she proceeded to tell me to step away from the plane and that my bag would be waiting for me outside, with no explanation whatsoever on why I was asked to leave the plane. She threatened to call security. At that point, I agreed to step outside and found that my bag was not waiting for me outside. This was an extremely unjust situation. The flight attendant had no basis to tell me to step out, since I never posed any threat, or had any attitude, or even raised my voice. All I did was bring up the possibility of my hand bag not being checked in, which anyway I have a right to bring with me when I purchase a flight ticket. I am researching on how to escalate this claim, so any feedback will be greatly appreciated.

After waiting for 5 hours, we tried to board the 3:15 flight. When our tickets were scanned, we stopped by Delta agent Tinisha H and she yelled at us to step aside without any explanation. After I asked them several times why we could not get on, she informed us that there was no room on the plane, that we did not check in and that she had given away our seats and that we would have to wait to hope to be booked on a later flight after 5pm. We told her that we checked in six hours ago and I have the tickets printed by the agent as proof and that we confirmed our seats several times.

In violation of Rule 245 of Delta's Contract of Carriage and 14 CFR 250, there was no announcement about overbooking, Delta agents did not check if we were there as we had just been sitting at the gate for the 3:15 flight for almost 5 hours. They did not request volunteers to be bumped, they did not inform us of our rights and they refused to provide any compensation for being involuntarily bumped to the post 5pm flight. That is, even if the law says they are required to provide a 400% cash or check compensation, with a maximum of $1,300, since the next flight was more than 2 hours after the original flight. Tinisha said she had to call her supervisor, but instead, she detained us while she was chatting with her friend.

When supervisor Amina A. arrived, Tinisha changed her story, she said that we had checked in but that we canceled our reservation on the 3:15pm flight and decided also not to pay for the 10:15am flight. She became angry when she pointed out that her story did not make sense as no one would ever cancel a flight and decide to switch to another one. Tinisha said that the only resolution was to try to put us on the next flight which was after 5pm. She again refused to provide any compensation, though it is required by law.Despite the fact that Tinisha claimed there were no more seats on the flight, Amina A. found three seats. Our seats were now changed from the middle of the plane, row 29 A, B, C, to the last row 44 D, E,F. Row 44 turned out to be substantially worse, because the seats do not recline, and included a potentially hazardous broken television set with wires exposed. There were also water leaks inside the cabin. They said there was no more room for our hand carry bags so we would have to check-in our bags.

Meanwhile, one of the Delta agents, who I think is Tinisha, called the police. At this point, Amina lied to the police and told them that we had changed our flight to the 10:15 flight, but we were late to arrive at the airport and missed our 10:15 flight, they said that we were now trying to force our way tp the 3:15 flight. We told one of the policemen, James with badge number **, our story. He told us that this is something that had happened to him before and that we should get on board and write a letter to Delta when we get home. We agreed, thanked him and prepared again to get board.

At this point, we were stopped again. This time, the Delta agents announced that we could not get on at all. One of the Delta agents, who I think is Tinisha again, told the pilot not to allow us on board. Amina accused us of potentially being a threat to flight attendants. I pointed out this was completely ridiculous since we were just upset that Delta gave our reserved seats to the people who did not have reservations. Flight attendants are completely unrelated.

At any rate, we were not threatening anyone or we would have been arrested by the police rather than having the police help us. The only threats were coming from Amina and Tinisha who were going out of their way to prevent us from boarding. Policeman James then went on-board to talk to the pilot who decided to let us board.

I arrived in Portland, Maine last night at around 11:31 p.m. September 21st. When I went to retrieve my luggage, I noticed that one side of my suitcase was lopsided, and the wheel was missing. Not only that, but half the bottom side was ripped off, and all the ribs that hold the suitcase stable were broken! It looked like it had tire marks on the bag, and my honest opinion, it looks like it was dragged across the tarmac. I have flown to many places in my lifetime, and yes, bags get scrapped up, and ripped... but I have never seen my bags come through looking like they were run over by a Mac truck, and torn all to crap! On top of that, the complete insides are broken... all the braces that hold the suitcase stable. I took pictures at the airport, and after "dragging" my suitcase to my car, I became more irate when I noticed my luggage smelled like shampoo. I did not open my luggage until I came home, and surprise, my shampoo that I had put in the middle of my suitcase between my clothes was completely smooshed and all over everything in my suitcase. So, to me, it does seem that it was run over or dragged across the ground. It's bad enough that you charge $25.00 for luggage, but at least they could be more careful with handling it. Jet Blue and US Air do not charge me for my luggage, and at least I know with them, that I do not have to worry about my suitcase coming back in pieces! My first experience with Delta, and my last.

It's too bad you don't have minus star ratings. I had all I could do to hit one star, and that's being nice!

At the check-in in Rome , though, they were denied boarding from the Alitalia personnel on the ground (it was a codeshare). We got no clear justification, except that Delta would not accept the minors in transit when the entire trip is not fully operated by Delta. That didn't make sense, since Delta accepted my reservation and confirmed that they were on the system as unaccompanied minors. The Alitalia staff couldn't (wouldn't?) contact Delta to try to sort out the situation and the flight took off without my kids. They were re-routed to a flight for the next day connecting in JFK. Total duration of the trip was 20 hours!

This is unacceptable. They are an 8- and 12-year-old traveling on their own. I booked a ticket to make sure they got an easy trip and I got them flying a day later in the worse conditions. They were scared and stressed out. That's not how you're supposed to treat minors.

I started a complaint and all I got is Alitalia and Delta pointing fingers at each other and telling me that I should know that even though they are partners, they can not handle unaccompanied minors on itineraries that are not handled by a single airline. I should be aware of that, while they had five months to flag the issue and they never did, even when I called them to check (their representatives don't know the policies, but I am supposed to know). My kids had to find that out at check-in.

All I know is that I purchased a ticket with Delta and they agreed to take my kids on that route. They promised me a service they could not deliver and never informed me.We travel a lot, but this time it all happened to the kids while I was on the other side of the world. I felt upset and powerless. Delta only gave me a ridiculous $150 voucher to be used for the kids on Delta flights only.

Now, I get to try to get refunds for all the activities my family and I were going to do on that last day. Not to mention, the kids' disappointment. When I buy a ticket, I buy it based on what itinerary I want. When Delta changes this to the extreme, it is out and out fraud! Why put the itinerary in the selection if you will not honor it, Delta? Delta, once again, put a huge damper on our plans and memories of our last day together. We live in a place where we only have Delta and United to choose from, but our family has decided that although Delta is cheaper, United will become our airline of choice. Everyone else can have the "joy" of using Delta. We will no longer be subjected to their nonsense. United Airlines, here we come!

Delta charged me a total of $302.40 to rebook this flight because I was not flying back to JFK, which was the original destination. I explained that I had to get back to work because I live in Florida. I was only flying back to JFK to accompany my sister back to New York and I am flying home on 29 Aug 11 with another airlines (JetBlue). My flight was also cancelled by JetBlue; however, they refunded me.

When I tried to explain to Delta that I could not afford to stay in Seattle for an additional five days and pay for a hotel just to fly back to JFK, I was told that there was nothing they could do. They suggested per phone conversation that I contact customer service. I did contact them and they confirmed the fact that I had to pay for the re-booking fee to fly to Florida. My sister came back to Florida with me and had to pay for a one-way ticket back to New York. I believe that Delta is unfair concerning this situation.

This would have been fine if everything went according to plan. We had a 41/2 hour layover in Madrid. The plane was to leave at 1:50. They did not start boarding until about 2:15. They finished about 2:45. After everyone was aboard, the crew announced that they were looking for 5 bags and it would be just a few minutes. We sat there for over one hour. The crew did not offer anything to drink during the waiting hour or in-flight. This caused us to miss the cruise ship that we were to take. It was leaving the port at 5 pm.

Our luggage was not on board. We were in Barcelonia airport and could not find anyone that spoke English. We were stranded in a foreign county and had no idea what to do. This was beyond stress and disappointment. We did eventually find someone to help us. We stayed in a hotel for three nights and then came home. If we would have known then what we know now this might have worked differently. Saying I'm sorry does not make things right. We did not find our bags until we were home.

When I arrived in Atlanta, I learned that my bag had not made it onto the flight and was somewhere between there and Djibouti. I approached the nearest Delta counter and was advised that I would have to make a claim once I reached Valdosta. I did so and was given a pamphlet with a phone number and reference number in regards to my bag. I was then told that I could either go online or call the number if I had not heard any message within a couple of days.

I called back on Monday, 09 Aug 11 and was told that there was no news at that time. A day or two later, I was called at home and advised that my bag had been sent from London to Paris but the reason was unclear as to why or how. I did finally get my bag about two days after that, but it had been opened by customs, and an expensive bottle of vitamins, which had not been properly resealed, had leaked out into the bag, permanently staining some of the clothing inside.

I departed Valdosta, GA on my prearranged flight back to Djibouti, using the reverse of the flight home on 21 Aug 11. My flight to Atlanta was diverted to Birmingham, AL due to severe weather and needing fuel. The pilot advised that there was a ground stoppage on all inbound Atlanta flight and that the aircraft would remain in Birmingham until allowed to depart. Safety being the primary concerned, it was totally understandable to delay the arrival in Atlanta. The flight did finally arrive in Atlanta after 10:00 p.m. that night. I checked to see if other flight arrangements had been made when I arrived. They had been, but the connecting flight to London had already closed and was backing away by the time I received the information.

I called Delta and told them of the situation. A seat was reserved for me on a flight to Boston the next morning at 8:35 a.m. and then to London later the next day. I was given meal, room and transport vouchers, and was told that a room had been reserved for me at the Sleep Inn nearby. I immediately went out for the shuttle to the motel and was advised by the driver that the Sleep Inn had advised him that they had no more rooms available. I called Delta back and was then told that there was nothing that they could do over the phone, and that I would have to return to a Delta counter for assistance. I did so and ended up waiting for almost two hours in line before I was finally able to speak with a Delta representative. She was extremely kind, understanding, helpful and pleasant. She reserved a room at the Microtel nearby and I was finally on my way.

When I arrived there, I was told by the clerk that, again, there were no more rooms available, but they would pay for me to stay at the Fairfield across the street. I finally got into a room at around 3:45 a.m. on 22 Aug. I met my flight to Boston and then to London Heathrow Airport without any further events. I have information that my bag flew to London on the flight with me. I left London that night to Rome and then later on to Addis Ababa and back to Djibouti.

When I arrived in Djibouti, I discovered that my bag did not arrive with me. I tried to speak with someone at the airport and had no success in getting help. I spoke with the travel office at the base where I am located and still had no success. I was finally able to contact my wife back in the U.S. and she contacted Delta. It took several days for her to get any concrete information but I was finally able to track the bag from Boston to London, last scanned on 23 Aug. From there, the trail went cold for over a week and a half.

My wife was finally able to put me in contact with a Delta agent around 06 Sept 11 and I had to give a description of the contents so they could have the personnel at London Heathrow do a further search for the bag. I was finally told by my wife on 10 Sept that the bag had been located at London Heathrow and had been there since 29 Aug. This, of course, made no sense to me because she had been told at the end of August that it had been sent to London in a container on the same day I left.

I am also now told that the original number is no longer valid and that that the new number is referred to as an "On Hand Bag File" number. I advised the military travel terminal here at the base in Djibouti and they tell me that it is what is known as a "Rush Tag" number. My question is this, if it's a "Rush Tag," then why on earth has it taken so long to find this information out and why has it not already been loaded onto an aircraft and transported here to me? I still do not have my bag and I have things in it that are important to the performance of my duty here.

You nor your company can't give me back the day that I wasted and the agony of not knowing if my mother could recognize me or not.

You can be rest assured Mr. Kane that it will be a very, very long time, if ever, that I will use your company's service again. This $100.00 dollar voucher is more of an insult than an apology.

Since I will not be using your company again, a voucher would go unused by myself and as I would not recommend your company after this terrible service and ordeal. I would not feel that any person that this voucher was given to would not have the same poor service. As such, I would appreciate a check for the amount of the voucher be sent to me so that it will at least be used.

IRIS

The information on their website says that I will have free checked bags. When I received the confirmation email of the purchase, it says I have to pay 25 dollars for the first checked bag. This is different from what they have posted on their website.

If the first checked bag is free only to those who are on business class, they should have removed this from the purchase ticket page. This is misleading! Now, I called them up immediately and told them my complaint. They said yes, I have to pay for the baggage. I have the option to cancel it without charge but the amount will be refunded within 5-7 business days.

We reported the loss right away at the Madison Airport; we were given a file reference number, and told to check on the status online. They also stated that Delta would be mailing us some forms to complete. Not surprisingly, the online option doesn't work, nor can I reach a representative on the phone number I was given. Of course, I have yet to receive any forms. When I emailed the customer care department, the automated reply told me that I might have to wait thirty days for a response. Next week, I plan on visiting the customer service at the airport-- in person.

Finally, the airline completely lost or screwed up our infant on lap ticket, and made us almost miss our flights. Even though I have quite a few Skymiles, I have second thoughts about booking through Delta from now on. All of this happened before NWA was bought out, so I wonder if Delta's in for the same fate.

Even the rental car companies did not have infant car seats for us to drive home. There was no Delta representative to help us and after 2 hours of pointless automated phone calls, we were assisted by an American Airlines representative who gave us a loaner car seat so that we could at least get home. Since then, we have submitted multiple emails, claims, complaints and phone calls with no response.

On the 14th of August, my husband made a second trip to GRK so that he could speak to a person instead of an automated system. At that point, we were finally given a reference number and told that we would be contacted and our car seat returned. Well as of today, we have gotten no response from Delta. I still have not had my car seat returned. I have been completely disappointed with the lack of customer service Delta has shown. It is doubtful that I or any of my family will ever fly with Delta again because of the huge lack of concern. All I want is for my car seat to be returned in the same condition that it was or for it to be replaced.

Finally, I got to YYZ airport but due to the delay, I missed my connection from YYZ to POS. That was no fault of the airline, so I had to pay for a different airfare and change fee of $360.00 US and then a hotel room at Holiday Inn for $129.00 CAD. Look what my night turned out into. It cost me more than my round trip ticket on Delta. I used all my spending money of $534.00 for it. I don't think that's fair. As a single mother of 2 kids, there is no way I could even pay for my stay in Trinidad. I had to end up staying with my family and friends.

I am returning back on the 29th, and I hope something can work out so I can be a happy traveler on Delta and this is my first time traveling with Delta. I can be reached anytime or u can contact me on ** or **. Thank you and I am looking forward to hearing from you.

The tail was swishing and the lights went off for a while. People were screaming and were very worried. We all thought that that was it. I had an anxiety attack and I was almost screaming with the others that I wanted to get off the plane. I never thought it would end. The stewardess had to stop mid-flight to put the drink trolley back and buckle herself up; she wasn't too sure either. It finally stopped after the plane went sharply up and down for what seemed like an hour.

I got on the KML plane in Seattle and a frequent flyer I spoke to couldn't believe we flew on a one aisle plane. I don't know if could trust KLM again. I didn't want Northwest, didn't ask for it. Actually, they lied and said that wouldn't happen, that it will be KLM all the way because I don't like small planes. There should have been a large plane going overseas. It was obviously an attempt to save money.

My daughter, C. T, DOB – August 3, 1998, has arrived in Seattle from Lisbon (through Amsterdam) with the flight DL 0223. We paid for unaccompanied minor service. No one met my daughter when she exited a plane upon her arrival in Seattle. She went herself (along with the crowd) to the passport control and the customs. She passed the passport control. No one asked a question why she is alone and where her parents are.

As that was her first flight alone, without parents, she was very afraid to get into this situation and was basically in a panic attack. She managed to get through only because she was calling me every 3 minutes and I was giving her instructions on what to do next.

At the same time, I and my wife were trying to get a gate pass or organize some help for her through the Delta officials in the ticketing department of Seattle's airport. Mr. Jess K. (he refused to provide his last name) presented himself as a highest manager available at the moment. During 35 minutes (from 4:20PM to 4:55PM), he behaved with us as if nothing abnormal happened. Initially, he sent us twice to the arrival waiting area on the first floor.

With numerous calls from my daughter, after my multiple attempts to explain to him that something is going wrong and my daughter needs assistance, he ordered us to wait and disappeared for 10 minutes. Then he appeared and disappeared for another 10 minutes two more times. There was no word of apologies from him and there were no attempt to provide us with meaningful and helpful information. He didn't even ask us for the name of our daughter.

I tried to tell him multiple times that I do have a phone conversation with my daughter and can provide with the info on how she looks like and where she is, but he didn't take that info. When after 35 minutes I asked for a written information about his name and position, he first requested the same information from me (?). After I wrote my name, address, and phone, he gave us his name as "Jess K.". My daughter eventually exited with the help of an agent that found her when she was looking for her luggage.

Summarizing, the customer experience demonstrated by the "highest" available Delta official in Seattle airport was very frustrating and unhelpful. I would expect, especially when the issue is concerning an underage child, Delta officials to be more responsive and helpful. I used to fly with Delta before, and that was a turning point when I chose them for my kid to fly. From now on, I won't fly Delta again as only I have a choice.

Here are the lost baggage details: Baggage code - **; file No: **.

After driving one hour and a half to get to my hotel, we went to eat and sleep (I had to pay for our own food). Then the next day a taxi came to pick us up at 4:00 in the morning to get to a flight to Amsterdam, on KLM at 6:00. We got to the airport. We waited in line where they told us that our flight was cancelled again. I had to wait for two hours from 5:00 AM to 7:00 AM to talk to a Kim, the person to change my ticket. After waited one hour in line, I talked to a man who found me a ticket for Brussels to New York at around 1:00 PM. I waited for another three hours and plus one hour in line to get to talk to someone at ticketing. I talked to a very nice lady who told me that my name is not on the flight, and there is no room for us in that plane.

At that point, I had sleep for five hours. I waited about 12 hours in total and had my two young children with me. No one at Delta tried to help me or even apologized to me. I was treated like a piece of dead meat. I went back to the man at KLM, who helped me after one hour of waiting again, where he told me that he did not understand what happened. He then found me a ticket to go back home through Air Canada, and assured me that I will not have to go through custom, or get my bag when I get to Toronto. So, for the fourth time I waited about one hour to get to the ticketing, where the man tells me that not only I need to go through custom, I also need to get my bag with only one hour layover. I know the airport in Toronto, and I also knew that one hour was not enough to go through custom, and get my bag.

So, I went back to the KLM man who told me that there is no flight for that day; I would have to wait the next day for a flight home, but he could not pay for a hotel for us because he said we did enough already! So, at that point I could not even speak anymore. I was crying so much. I did not have a lot of money, and I could not make my children sleep on the floor at the airport. I had to call my 76-year old Dad, who live about two hours of Brussels (in Lille France), and asked him to come pick me up because they told me that I could fly the next day through Charles de Gaulle (flight delta 8817), but he refused to pay for a train for me to come home. The next day, I went to CDG; I waited in line again, and finally got a flight to go home.

I have been flying with Delta for 20 years. The reason why I fly with you is that I feel secured; that if any problem happens, it will be OK, and you will take care of us. I waited about 15 hours in line; it cost me about 200 Euros in food and gas, and it took me three days to go home. I did receive a letter from Delta telling me how sorry you were, and you are giving me 10,000 miles. This is not enough. I feel that I deserve more; I was treated with no respect, and no one helped me or my children. I was called the problem lady. It took me a long time to write this letter; it is only because I could not see myself going through this nightmare again. I am hoping that whoever you are, you will make it right for the three of us, or I am not sure I will ever fly with your company again. Thank you for taking the time and hope to hear from someone soon.

I came to find out they had overbooked. We saw one woman coming out from the closed doors, who could not be seated due to the flight being full. They basically screwed us; shut the door, so we would not be compensated. They made it look like we were late. This airline is despicable. Their actions are unethical, and I assume as illegal. The attitudes of the employees were, “we don't care”, and “we can put you on a plane tomorrow”. No hotel, voucher and compensation of any kind for stealing our seats. I will never fly Delta again, and I will tear up my AMX Delta Skymiles card.

I left on 25 June from Naples, Italy (NAP) and flew into Charles De Gaulle, Paris, France (CDG). I was on Air France flight 2379 and Delta 8679, departing at 12:50 local time. Next I flew on Air France flight 680 and DL 8710 from CDG to ATL. Our flight was supposed to depart at 1645 but was delayed on the flight line for approx an hour and a half. We were told that this delay was due to not having a technician qualified to verify that we had the proper amount of fuel. The gauges were broken on our plane and we needed to make sure we had enough fuel for the trip. How this happens, I don't know.

We were very late in arriving at customs in Atlanta. We were told that our luggage did not arrive with us and were directed to report directly to our next flight. Because were late, I missed my connecting flight. I was given the first flight available which wouldn't be until the next morning. I was given meal vouchers but the food vendors were closed and a voucher for the hotel with very poor quality. I had to scramble with the few stores that were still open at the airport to try to find some basic hygiene items. Very expensive, not worth the price for the quality received. The original flight from Atlanta to Gulfport, MS was supposed to be DL 2194. The new flight for the missed connection was on 26 June 2011, Flight DL 5564, departing at 8:25 a.m.

Upon arrival in Gulfport, I checked into the Delta counter to see if my bag was there. It was not. I received a File Reference Number for my missing bag and was told to check online or call the 1-800-325-8224 number for assistance. I also gave the counter clerk my information on where I could be reached, at the Navy Lodge on the Seabee base in town.

Over the course of my week long stay in Gulfport I spoke with the folks at the Delta counter, 228-863-1799: Lisa, Harmony, Ricky, Michael, Justin, Josh, Devin, Keith and John. Lisa was kind enough to send messages to Charles De Gaulle requesting that my bag be sent. I don't believe that she ever received an answer. I was also told to call Air France and try to get resolution. No luck however, I couldn't ever get a hold of anyone at these numbers 1-800873-2247 and 1-800-992-3932. I was told to ask Air France for an internal transfer to someone who speaks English. Never got through as their systems seemed to be down or broken.

By this time it is Friday and Lisa says that the Fast Track baggage tracking system is down. To top it all off, Michael tells me that France is striking and that no information would be available until at least the 7th July. On July 8th I begin my quest again. I was told that I needed to speak with John the supervisor on the 12th July. I called on the 12th and was told to call back the next day. I called on the 13th several times. Finally spoke with John who told me that my File Reference Number / Account had been closed. He didn't know why and told me he would try to find out. He told to call back on Friday, 15th of July. I gave John the details on how to ship me my bag once it is found. Delta would need to pay for the costs to ship my bag through Airsunshine Tropical Aviation in Ft. Lauderdale, FL. I told John that Delta would need to call first to arrange the shipment and to prepay (954-359-8228). I also gave John the fax number and address in which to have the bag sent.

Called back on Friday and was told that the warehouse in Georgia was involved. The bag was likely in customs in Atlanta or still in France. John told me to call and speak with Rose at 706-495-9043. Spoke with Rose on 20th July and she told me the new File Reference Number for my account. She also said to log-on to the site, add my contact information which I had already given to John, and list the contents of my bag. Without a few of the contents she said they could not verify that it was my bag. I told her my military uniform with my name was in it along with my expensive course material, which if it needed replacement would mean that Delta would have to pay for me to attend the training again. At this point Rose informed me that I was not to call her and to deal directly with the 1-800-325-8224 number. I tried to explain that I am calling from overseas and that I've been dealing directly with John. I also tried to explain to her that when I've tried to use the 1-800 number (including the callback feature) I wasn't ever able to get anyone to assist me. She in turn said that she was on her lunch break and that she wasn't allowed to talk to me directly regardless of my situation. I feel like I am getting the run around and that someone should know where my bag is. I've tried to use and will continue to try the website to document what was in my bag. So far it has crashed on me twice. As it doesn't seem to save as it goes along, I have to start from scratch with re-entering in all the information.

I am now downrange in Cuba and unable to complete my mission because my bag is still in France or Atlanta. I would appreciate any assistance that you can offer in reuniting me with my bag. I really hope Delta isn't allowed to fly any of our military members to Afghan, Iraq, etc. A lost bag going to these areas could have dire consequences.

I just want Delta to locate my bag and return it to me. I have exams that I am required to take to stay in the military.

Bad flying experience both ways. On the way to Cannada, out connection in Memphis broke down, no complaint about this as this could not be helped but we were first told it would be a 15 minute delay, then a 30 minute delay, I then found out the flight was caneled, no announcement was made as to this. After a very rude conversatiion with a ticket person, we were transferred to Air Cannada and the night mare continued. My complaint with Delta here is that we were held at a customer service counter as Delta had not allowed enough time to go thru costoms and connect with the flight.

I have not flown for some time and always flew Delta. Driving is sounding better and better.

I went directly to Delta Baggage office who called down to the plane. The people cleaning the plane said it was not there. I insisted it was and the person from the office went and checked herself, only to return and reiterate it was not there.

The iPad had a finder app on it so with the baggage claim employees, we activated the app from my iPhone and a satellite photo showed my iPad in the employee parking area located immediately outside the gate we arrived in.

This all happened in less than 30 minutes! SF Police were notified and they attempted to search the vehicles they could. But a shift change had just occurred and with a couple hours, the iPad locator showed "unable to locate". Someone wiped it clean.

SFPD informed me that this was a common problem with the airline and they were doing their best to prove to both the airline itself and the public that it was a huge problem! A report was filed. All Delta would tell me is that "our employees would never do such a thing"! Pathetic. But what's one lost customer to such a large airline...

This is the experience of an injured soldier returning home from Afghanistan taken from Facebook. Thanks a lot Delta! I will not be using your airline in the future.

Mine did not (apparently the bags were left on the tarmac in NYC). What followed included the following: Delivery drivers refusing to drive in the dark. Numerous phone calls to find if the bag had even reached my area (Delta told me they would call when it arrived, but never did.). My having to drive to meet the driver the next day because he didn't want to come to my parent's home (really, it's just a farm in rural Missouri. The cows don't stampede.). Standing with my family at my father's viewing dressed in very casual travel clothing. I was late to my father's funeral because I had to drive to pick up the bag from the delivery man (who was late himself). Also there were several instances of Delta employees giving me conflicting information and then Delta making a mess of every step of my return trip.

Topper is the inept Delta employee in Atlanta on the return leg who couldn't open the door to the elevator where several carry-on bags were being brought back to us. It was taken off me at every step. They start charging for checked baggage, so naturally everyone starts taking carry-on, but their planes aren't built to accommodate this. And I nearly missed my connection.

It took complaint messages on Twitter and various blogs to even get a "reasonable" apology from Delta (9 days later). Their first form letter apology offered a snail mail address to write to. Really!!! They even did the "It is our partner air line's fault." line, when it was Delta who misplaced the bag in the first place.

I am from Boston MA, and I am currently in York UK for two weeks on business (I am a graduate student attending a conference here). My girlfriend's aunt, who lived in London, passed away suddenly over the weekend. My girlfriend found out Tuesday morning (August the 2nd). And the funeral is to be held today, Thursday (August the 4th), in London. My girlfriend and I are both in graduate school, and as such, money is very tight. I wanted to help her fly to London to pay her last respects to her aunt, with whom she was quite close. I have about 35,000 SkyMiles on Delta. Delta offers a Pay With Miles program if you have the American Express Gold Delta credit card. This allows you to use your SkyMiles to offset part of the cost of a ticket, a feature not available to non-cardholders.

So on Tuesday afternoon (UK time), I applied for the card and was approved. Through Delta's website, there is only the option to apply for the Gold or Platinum Amex card. I received the confirmation email from Amex that I had been approved for the Gold card. I went about activating it to purchase my flight. However, the "Pay With Miles" feature available to cardholders still was not coming up on Delta's website. I am without phone access in the UK. And after trying everything possible from the website, I gave my girlfriend all of my SkyMiles and Amex information and had her call Delta.

Delta informed her that the information Amex had sent them indicated that I had applied for a card called "Cobrand", not the Gold card that I had applied and received a confirmation email for. They said I would need to call Amex to get the situation straightened out. We called Amex, and the rep we spoke to indicated that this was a problem that had happened to other customers previously. She said she could rectify it in the system. The problem, she said, was that it would take 48 hours for the change to appear in Delta's system.

To recapitulate the timeline, this all took place on Tuesday (August the 2nd). She needed the flight Thursday (August the 4th). At best, the 48 hour window would mean she would need to purchase an international ticket on the day of her travel. At worst, the correction would not have registered in Delta's system, and she would not be able to afford her flight. The Amex rep was polite and understanding, but said there was nothing she could do on her end.

We called Delta back, and explained the situation. The Delta rep was helpful. This would prove to be an exception, not the rule. She held a reservation on the flight my girlfriend needed under her name. She said that the best we could do is hope that the system correction applied in time. She could not guarantee the price of the flight would not go up. But we had at least secured a seat.

Yesterday (Wednesday, August the 3rd), we started becoming very antsy, as checking my SkyMiles account on the Delta website showed that clearly the correction had not taken. We called Amex again, and once again spoke to a very helpful rep Matt in Ft. Lauderdale. Matt indicated that Amex could try and force through the update in Delta's system by transferring SkyMiles into my mileage account. That would in some way indicate my Gold status to Delta. He transferred 2,000 SkyMiles into my account, and politely sent me back to Delta. We called Delta back to complete the reservation. We were again told that their system did not show the Gold status, leaving me unable to pay with miles. At this point, my girlfriend was already in tears. We have been trying to book her flight for 24 hours. And we have been shuttled back and forth between the companies several times. We were told that everything was fixed on one end and that nothing was fixed on the other.

Again, with no phone in York, my girlfriend was holding her phone up to her laptop and using Google Voice so that I could speak to the representatives. Here is where Delta began to treat me as inhumanly as I could imagine. I spoke to a supervisor for online support, Ayana from Texas, who told me that nothing was changed in their system. She said that I had to call Amex back. I told her that I just got off the phone with Amex, that they had said everything was resolved. And I told her I did not want to hang up again without my girlfriend having the flight that she needed. I should note that I made it very clear to Ayana that this flight was for a death in the family, so she should have understand the emotion we were dealing with. Instead, she proceeded to talk over me each time I tried to explain the situation or ask for more help, or if I could escalate my problem. I told her that I refused to believe that there was absolutely nothing that Delta could do, given our situation. She then told me that this was no longer her problem, that I had to call Amex back, and disconnected the line.

Let me reiterate that while trying to resolve a problem, one that Amex had already told me was resolved, a Delta representative told me that it was not her problem and disconnected me. This even involved a flight for a death in the family,

By now, I was absolutely livid, as I am listening to my girlfriend still on Google Voice sobbing. We called Amex back, and got another helpful rep Shauna, in Salt Lake City. Shauna got Delta on the line with her while we were connected, and explained the situation. And supposedly, once again everything was resolved. The Delta rep she spoke to transferred us back to Delta's Online Services (this was the other issue no one at Delta could help us book the reservation on the phone; the Pay With Miles feature, they insisted, could only be done on the website. Apparently no one at Delta could stay on the phone or log into the website to book the flight for us). When they transferred us, helpful Shauna was disconnected. I was connected to the same Delta supervisor Ayana that had hung up on us previously. We disconnected and tried Amex back one final time.

At this point, we have been on the phone between Delta and Amex for three and a half hours, with no headway. It was approaching 2 in the morning for me in York. We got another helpful Amex rep on the line (whose name I unfortunately do not have), who also brought over his supervisor. They both got a Delta supervisor on the line. My girlfriend and I proceeded to listen to the Delta and Amex reps bicker back and forth with each other, taking us on and off of hold for about 20 minutes. It was before Delta told Amex that they needed to have their Amex-Delta liaison fax over information about my account to indicate the Gold status. Otherwise, Delta cannot do anything. They refused to handle accounts over the phone. We waited, on and off hold, listening to the supervisors actually argue with one another for another 20 minutes or so. Amex couldn't get a hold of their Delta liaison via telephone. Finally, now at 2:30AM my time, 9:30PM my girlfriend's (Boston) time, the Amex supervisor took down my girlfriend's phone number. The supervisor said that he will call back as soon as they have the situation resolved.

That's where the story ends. No one ever called her back. As of this morning (Thursday, August the 4th), we have no way to discount our flight. And so, we cannot afford for her to fly to London. Not only that, but it is too late for her to arrive in time anyway.

What is the recourse when an error is made on the part of a company, and the two companies can simply shift blame to one another and leave us in the middle? The upshot is that Amex made two crippling errors. They sent Delta incorrect information to begin the problem. And then, they could not reach the one person who could correct the problem for us (their Delta liaison). Delta continually told us that this was Amex's fault, and that they refused to do anything. Although Amex was polite, they made two mistakes that kept my girlfriend from paying her last respects to a close family member. Delta made no error, but also refused to provide any level of reasonable customer service to two grieving customers.

We are emotionally and physically drained, and we have absolutely nothing to show for it. I am still in York for two more weeks for work. So, I cannot even be there to comfort the person I love most, let alone get her to me. I feel helpless and hamstrung over the fact that both companies can simply assume no blame for their own failings, leaving us caught in the middle. I have sent this story to a number of media outlets (CNN, MSNBC, Gizmodo), as well as to Massachusetts Governor, Deval **, and of course to Delta and Amex’s complaint lines.

As I said, we have no interest in compensation. No vouchers or number of SkyMiles could possibly rectify this. I would hope for a sincere apology from both companies. On top of the grief of dealing with a lost loved one, we have spent 48 hours subjected to an inhuman amount of frustration (and, in the case of Delta, abusive behavior). But I am not holding my breath on that either. Rather, I just want to make sure as many people hear about our experience as possible, so that folks dealing with these companies in the future do not ever have to be subjected to what we have been. This has been an absolutely horrible, devastating experience. Both Delta and Amex should be ashamed of themselves.

I called a Delta agent to upgrade our seats to Economy Comfort seating. The agent was very friendly and changed tickets for my daughter and me.

To my horror, when I returned two weeks later, I find that I was charged full fare for the "upgrade" and would not receive reimbursement for the original coach seats purchased in January.

My payments look like this:

January-- $1,536.80 x 2 tickets = Total $3,073.60

June-- $2,615,70 x 2 tickets = Total $5,231.40

Total payment to Delta was $8,305.00. This is completely UNACCEPTABLE! I merely wanted to upgrade my seats to Economy Comfort. The agent I spoke with while upgrading explained that flights needed to be re-routed so that the upgrade could take place. It was NEVER clearly explained that I would have to pay such an extreme increase to do this upgrade.

I was under the impression that I would be reimbursed for the $3,073.60 originally paid. I would have never agreed to that cost if I had a clear understanding of what the June agent was doing to our tickets.

This is an unfair, unexpected, and unprofessional fee to charge me for simply taking advantage of Delta's "new" Economy Comfort seats.

I am in the process of fighting Delta and seem to be losing. I am not a frequent flyer, and I feel that they took advantage of that fact.

They STOLE over $5,000 from me! Our original seats on all flights were filled, so I know that they didn't lose money from our upgrade change.

I AM SO ANGRY!

Seats were available, but not for 25,000 miles. I would need 75,000 miles, and there would be a seat available in 29 days.

It was false advertising to get my information for this card.

I called and was on the phone with a representative (Sharmaine) -- who was very rude and unprofessional. Not only will I close this card, but I will never fly Delta again. I will share my experience with everyone I can.

Now, Delta SkyMiles from their secret (no public or member contact permitted) office has denied my Silver Medallion status. Apparently it makes no differences to the secret office that official Delta SkyMiles representatives guided me through every step of the process and notated my account that I have complied and was eligible.

I am a senior citizen, I followed Delta SkyMiles representatives' instructions to the letter, had my eligibility confirmed, and notated on my account. What more could I have done?

So on Monday, early afternoon, I showed up at Seatac Airport with the kids. While trying to check in, the representative informed me that she could not allow my daughter on the flight I'd booked as the flight out of Atlanta was the last flight of the day, and Delta does not allow unaccompanied minors on last flights of the day! Really?! If they don't allow it, then why doesn't the website prevent me from making the reservation? Why don't the representative that I called not tell me?! REALLY?!

The only flight the representative can book the kids on is the NEXT MORNING AT 6:20 AM! We have to be at the airport absolutely NO LATER THAN 5 AM! We live an hour and a half away! I would have to get the kids up at 3 am if we went back home. The timing and the hours of extra travel back and forth was too much! I felt that I had no choice but to book a hotel in Seatac. With the cost of food, hotel and parking, another $250, I had not planned on spending! Thanks Delta!!

And finally! The very nice Delta representative, who told me that the kids weren't allowed on the flight they were booked on, apologized and suggested I write a complaint on the Delta website. Wow. From what I've read online, it will be a cold day in hell before they respond. Delta was a nightmare from start to finish.

I contacted Delta Customer Care by letter and explained the situation along with a letter from the employer stating that my son-in-law did not have vacation time. I asked if his ticket could be transferred to my name so it could be used at a later date. Customer care wrote back and said that since I purchased a "discounted ticket," it was non-transferable but if my son-in-law did not use it, this ticket would be good until January of 2012. I wrote and said that my son-in-law still would not have vacation time and financially he would not be able to use his ticket. I again requested they transfer this ticket to my name. They responded that since I did not purchase the insurance, they would not transfer the ticket.

I corresponded with them many times stating that I did not purchase the tickets due to price but due to the schedule. We will be travelling with 6 children and we did not want to miss our connecting flight to Daytona Beach. I asked to let me purchase the insurance now and then transfer again but their reply was no. My flight number is ** and the person that is not going is Adam ** I am not asking for a refund and I even offered to pay a transfer fee but they said it is policy not to transfer. I asked at what price a ticket would be available to transfer and the answer from them was, "We are through corresponding with you. Have a good day."

I have a difficult time understanding why a transfer could not be done. I started this process in the beginning of July, hoping things could get changed before the time of departure but that is not going to happen.

On our way back, on July 23, 2011, we gave up 2 luggage, but our remaining 2 luggage were lost again! We're waiting for them ever since. When I tried to track them online, the File Reference Number that they gave me when I filed the claim is not valid! Calling Delta had the same result - no trace! That's outrageous! Delta has the worst MBR on lost luggage, not only across the country, but worldwide.

think the bags were delivered. No acknowledgement of the missing bag. It is very frustrating but I will not give up.

When in LAX I saw the handler, the way he threw the luggage and it did cross my mind that it appeared he was being really careless but the rude operator grab our attention saying that we must pay $120 dollars to put our luggage in for domestic flights, apparently this the "new thing" in the US. So when we got to my mother's home and we opened this said bag we discovered a laptop (which had been carefully wrapped) smashed, gifts for my family ruined, books for an art museum soaked in a fluid (ruined), the fluid had been double bagged and were sealed containers as well- completely empty now.

This seemed very odd since my luggage was only 42lbs leaving New York and the only addition was a couple of souvenirs. The customer service representative told me to take some items out of my bag and put them on the scale to see what was making my luggage overweight, to which I complied. The souvenirs only weighed 1lb, therefore, I had to take out additional items until it equaled the extra 7lbs.

Again, I'm not sure why my luggage was overweight since I left and came with the same items. I proceeded to remove my souvenirs, jewelry and toiletries. The rep looked over the items that I removed, put my luggage back on the scale, saw it was under 50lbs and I was cleared to go. After all of these, I went to a gift shop and purchased a bag for $16 to carry my items onto the plane.

Throughout all of these, the rep never told me that my souvenirs or toiletries were not allowed as a carry on. Once at security, this led me to being searched and having to go back to departures. At departures, I spoke with another rep/supervisor who stated that I had to check an additional bag since security sent me back. I explained to her that the woman at customer service never stated that I could not take these items on the plane, which she cleared for me to remove from my bag. The supervisors replied that they service over 10,000 people a day and can not give instructions to each one.

I was appalled by her response since each customer should be treated as if they are your only customer to have great service. I eventually had to pay an additional $35 for the second bag. If I was informed by the rep that my items could not board the plane, I would have taken other items out of my bag such as shoes and clothes and I would saved myself $35 and a security search.

Fast forward to arriving at home and unpacking, all of my souvenirs were broken. So, on top of paying an additional $35 to check my bag, everything in the bag had to be tossed into the trash. In addition, the airplane seats did not recline, the cabin TV was very dusty and the magazine holder had gum stuck to it.

This was by far my worst airline experience ever and I will not be flying Delta for a very long time if ever again.

My issue could/should have been corrected immediately, but I don't think that their CS has the latitude to do what they should be able (used to be able) to do. Delta used to be the best of the elite programs, hands down! Now, Continental One-Pass, blows medallion away, especially at the first level. For example, flights to Hawaii from LAX are complementary elite upgradable on Continental and first level One-Pass is able to use the priority security lines. I was okay waiting for Delta to catch up, but that changed today.

After being mired in the swamp, Delta calls customer service these days. Needless to say, when the company refuses to pay attention to their customers, you find another company. I am now building my elite status with Continental after this last flight on Delta. What's sad is that I really talked the Delta program up. My issue is that a friend in a different country bought me a ticket to come visit as a present. Their country has some pretty bizarre currency controls, so they declined her payment. This puts the ticket on hold for 3 days until it can be fixed.

Within the 3 days, she fixed the issue and the Delta rep there swapped my 'Q' fare HNL-LAX and LAX-HNL legs for 'U' fare. Let me explain what this means for a Delta frequent flyer. It means that since Delta doesn't include Hawaii in the comp upgrade program, I can not even use miles now to upgrade that leg. As you will see in the first response from Delta, it was because the person handling the reservations wanted to save my friend $124. I'm okay with everything so far. I figured I'd check out why the bait and switch and at worst, they'd say, "Oh, sorry, we were trying to help, would you like to pay the $124 to restore your ticket to its original state?".

All I got was pretty much, "This is what it is and why. You need to call these numbers and pay for a re-issue." I did and was told that it would cost me an additional $1000. I was like, “Seriously?”. Why don't you make sure your agents understand your mileage programs before recommending a change to someone's ticket? My friend flies American and I've been trying to get her to move to Delta for the past year. Not anymore.

Holy **! I've wasted at least $400 of my time and at least the same of their time, when all that needed to happen was, "Geez, we're really sorry sir, if we could restore your original reservation for the [$124, $124 worth of miles, whatever], would that solve the issue for you?". Five minutes and done. All happy. Win-win. It's hard to believe a company that size just can't get CS right. I will post anything else that arises. If no follow-up, there was no additional response.

I'm writing this complaint from home since again, I did not have the extra money for a hotel in Detroit. It was not until I called the Delta customer service line, instead of talking to the Delta customer service people at the airport, that I discovered that Delta was supposed to pay for the hotel and my food in Detroit. When Delta finished with me, it seemed like I was at the mercy of a company that does not care and is not being regulated close enough.

My host parent, Cathy **, has been calling Delta's claim customer service and has been talking to agents on my behalf as the long distance charges would be too much. She called on April 26, 2011, May 24, 2011, and June 13, 2011. Each time a customer service agent told her that they would email Mr. Gary, ** who is Delta's claims manager, about case # ** and that he would sent the check to me. Each time she was on hold for long periods of time and had to give the exact same information. Each time they said there was no one higher up that she could talk to, that all they had the power to do was to email Mr. ** and he would make sure the check would be mailed. This has been a time consuming, irritating task and it has gone no where. What am I supposed to do at this point? Can you help?

Upon deplaning in Denver, a rude smart ** decided to make fun of this veteran by saying, "Take it easy, admiral!" It was just loud enough for me and my husband to hear, but thank heaven, not dad (his hearing aids had gone dead mid-flight). If we hadn't been traveling with Delta nitwits all afternoon and evening (and you can imagine what that means), I would've thrown a fit right then, but was already so tired and upset that I would have probably made things worse.

Beware, Delta's policy these days seems to be that it's A-OK and just great to ridicule our military and especially older vets! You know, those brave folks who were willing to give their lives to ensure Delta ** still have the freedom to make asinine remarks. (In dad's case, he volunteered at the age of 17!)

My time is running out and it's not like I haven't tried because I have. The first lawyer I hired, he took my case, had it for 7 to 8 months. When it first happened, I contacted Delta Airlines, got a case number then my lawyer advised me not to contact Delta Airlines anymore since he would take care of it. Well, he didn't. He never called them and sent my file back to me. I must have contacted over 20 something lawyers. I hope there is someone out there who can help me.

I told her what I was trying to do online and asked her if there was some mistake. I was told "No, it costs $150 to change the flight no matter what." She offered to help me make the change, but since I already had the screen up on my computer I saw no point in having a human do what I was perfectly able to do myself, and perhaps better.

Based on her response, I was quite miffed, thanked her for her "help" and hung up. Delta is making a serious mistake in charging their best customers for this type of minor change.

Oh, did I mention that the ticket was purchased using a Delta Reserve American Express card? I may be rich, but I'm not stupid. I travel quite a bit and am at the highest levels with a number of airlines. You can bet that this will influence my future travel planning!

Anyway, within a few minutes of boarding, when my husband called me again, I told him to pay with his credit card and cancel the other transaction. He was able to do that and also to pay an extra fee of $ 35.00 just to use the counter! When a few days after that, I was checking my bank account, I found out that Delta had both transactions processed. I called them and they told me that they will refund one of those transactions. At the time of this writing, I have not yet received any refund. I have called several times and I have been in hold for more than 20 minutes with the connection lost or a message says: we are experiencing a high volume of calls, please call later. When I finally was able to talk to a representative, she said that the refund will take a cycle and a half. Meaning, it will take a month and a half to get my money back. Lucky me! I will believe it when I see my money in my account again.

My child caught a fever the next day, I also spent about $180 out of pocket for a hotel, cab and food. I submitted a complaint form to Delta over 1 month ago and never received a response.

When I arrived to the new gate, there were several flights information posted regarding several different flights. Since it was close to the boarding time, I approached the desk and the man who was working for Delta to ask if I was at the right gate. He impatiently and rudely barked at me that I was at the right gate. While I proceeded to put my boarding pass in my bag, he loudly ordered me to sit down.

Finally, he started accepting passengers to board the plane. He was calling on zone one and two and I looked at my boarding pass which I was given in Stuttgart to locate my zone information. It was blank due to a misprint. So, I proceeded to the gate, to board the plane. He stopped me and based on my seat number, he yelled at me and told me that I was zone four in front of all the other passengers, like I was too stupid to know or read. He also ordered me to go back and wait for my turn.

At this point, the board was announcing for zone three passengers. A black elderly lady who had a zone three pass approached the gate. He yelled at her and told her that it was not her turn yet. Within three seconds, a white lady approached him with a zone three pass, and he let her go through. I waited to be the last person to board the plane. Then, I approached him and asked him if it was okay for me to board the plane now--if would he permit me to do so. He angrily tore my boarding pass and threw it at me instead of handing it to me as a whole.

I am a 48-year old woman who works as a senior systems engineer with a master's degree. I have traveled around the world (26 countries, hundreds of cities) with all kinds of different airlines and I have never been treated so poorly in my entire life. Where does Delta find these scumbags as employees? This was my second Delta experience after the crash landing experience I had about 15 years ago. It took me 15 years to get the courage to book a flight with Delta again.

I resent the fact that Delta employees find the courage to ridicule respectable passengers, ridicule me three times within the 20 minutes I was in contact. In addition, the flight was about 15% full. There were about 15 passengers left to board the plane. He absolutely had no reason to mistreat some of the passengers as he did. Unfortunately, I was not able to read this man's name plate which was deliberately tarnished. The flight attendants did not know his name either.

I asked Delta to figure out who this white man in his late 20's or perhaps early 30's with short hair based on the information I provided to them. I wanted his name and I wanted to know what kind of disciplinary action Delta will be taking. Neither Delta, nor any other airlines, need an employee like this person who lacks the professionalism required for their customer service, rudely barking orders at their passengers who pay for their salaries.

And this was not all. In my flight from Stuttgart to Atlanta, one of the passengers opened up the overhead compartment and dropped a 20-pound bag on my head and shoulder. When I told the flight attendants, one showed up with a thorn scrap paper to write down the notes about the incident. The guy denied the whole thing and they let it be. I suffered the symptoms of a minor concussion the following 48 hours. My neck and shoulder still hurts after a whole month. I could not believe how unprofessional the Delta flight attendants were!

It has been three weeks since I wrote to Delta and no response! I guess I should not expect any acknowledgement from Delta after reading all the other numerous complaints at this web site! I will never fly Delta again, even if it was the only airline left on the planet.

She went to the employees and explained the problem to them. They realized that the employee at the baggage check in had not given her a baggage tag number, but they told her (after they discussed the matter briefly, not with my sister but the two employees) that it was okay, she could proceed to the gate. My sister asked them if it was really okay and expressed her worries about her baggage having not been checked in and in fact she told them she was afraid that her baggage couldn't get to Athens.The employees assured her that there was no problem so she went to the gate. She didn't have any problem with her boarding pass and got to the plane.

On landing she waited to pick up her bag, but unfortunately there was no bag. You can imagine how she felt. In fact she almost had a nervous break down because they had assured her that everything was okay, and now nothing was okay! She went to the lost baggage office, opened a file, and started looking for her bag, which can you imagine, was left untagged somewhere, who knows where.

We now are on the phone everyday speaking with the employees in El. Venizelos trying to find out where the bag could be. Of course, we have given a detailed description of the bag and the contents and luckily there is a tag of her trip to New York in the bag. There are also objects with her full name on so if they locate it, maybe they will be helped by the information.

It was 9 hours before I was able to get a seat on a flight back to Florida with no voucher, no refund, no meals, nothing. No future flight to Newark. I will make sure to go out of my way to fly on any other airline possible in the future. Unless, of course, you make right with your customers who have been flying delta their whole lives. I'm not making an unreasonable request. I expect delta to reimburse me for this flight.

There are plenty of media outlets and social media sites and blogs who would love to hear my personal story. Particularly the part about your unprofessional employees in SRQ. Whether they were clueless or pathetic, either way it looks bad for Delta. I hope you make the right choice and make an attempt to rectify this situation. Just to be sure you do, I've send this message to at least one media outlet. Failure to take positive action will ensure this message goes viral around the world.

My bag was found in the lost-and-found department at the Atlanta Airport, and was flown to Cincinnati via U.S. Air. I picked my bag up and discovered that my jewelry case was gone and a cell phone charger. My diamond wedding ring bought in 1986, two diamond rings, and some costume jewelry were gone - about $9,000 in jewelry. CVG airport security told me that Atlanta Police had to take the report. After five days of repeated calling, Atlanta PD told me that it was Cincinnati's responsibility. No one seems to want to take the report, and getting in touch with Delta was extremely difficult. I tried to call Atlanta's lost-and-found department and made a report, but got no return calls. This is totally unacceptable. No one is even interested about this theft which is quite sizable.

By my best guess, most of these soldiers were carrying large army green duffle bags. Could we not give our troops better service than this? I think they should at least get a voucher for a discounted flight or at least an apology as these soldiers are much more limited in time and money to experience such inconveniences. It upsets me to know that they picked the soldiers’ luggage to hold back.

My son, like many of these young soldiers, started back to Fort Benning very early this morning and are facing long training days – some needing to sign in today. I think that Delta should be aware that post-holiday travel back to military posts may equate to more duffle bags. They should be prepared for their duty so our troops can prepare for their duty. We travel with Delta often, but I am not at all impressed with this treatment of our soldiers.

In addition, I have called both locations but have never gotten a verbal confirmation of my reports or the location of my item. I want to make it extremely clear that this incident would never have happened if the flight attendant would have just asked me to remove the laptop from my lap instead of taking it from me without my permission. Because of your employee, I am missing my $1400 laptop (with over $4000 worth of professional graphics software installed).

I fly frequently with work (AECOM Technical Services Inc., a Fortune 500 Corporation) and I used to prefer Delta; however that is no longer the case. I feel personally violated at the actions of the flight attendant, not to mention the $5000 loss of my computer. I will never fly Delta again for personal use and have filed a service complaint with our company requesting that Delta be removed as a preferred airline provider. Unfortunately, the intent of this complaint is merely to provide a written record of my exceptionally negative experience because if the actions of the flight attendant in question are representative of the corporation as a whole, I have no faith that anything will be done to remedy or compensate me for this inconvenience that occurred solely as a result of a Delta employee's actions.

The information of the missing laptop is described below: Apple MacBook Pro 13-in, silver aluminum laptop computer in a silver or light gray computer sleeve made by Incase. Computer was left on Delta flight 1978 on Dec. 22, 2010 around 8:30 pm when it landed in Atlanta from West Palm Beach. Left in overhead bin above row 33e.

The losses are: $1,400 laptop; $4,000+ professional Adobe Graphics Software Suite; $30 laptop case; and priceless pictures, music, and files.

I then called to pay the fee and the phone agent told me they could not accept payment over the phone, only at the local ticket counter. There were many attempts to get a supervisor at the airport to talk to me on the phone about accepting the payment, but they would not even talk to me. The phone representative, a supervisor, was telling me that the local agents had to take the payment at the ticket counter and the counter agents were telling my daughter and her aunt that it had to be paid over the phone.

As we were receiving conflicting information from both the phone and ticket counter agents, time slipped away and my daughter missed her flight. Consequently, she was booked on another flight, but then charged a change fee...all because of their own incompetence!

When it was finally delivered to me 5 days later, by bag had been thoroughly pillaged and they had stolen thousands from my bag including my mac book, my camera, and my other items. I was told by the agents from air France in Munich that my baggage had been pulled off the connecting flight that I had missed, and would be brought from terminal three within 40 minutes- one hour. Five plus hours later, they never arrived.

I was then instructed to return to same Air France desk the next morning to insure that my baggage had been loaded on the plane and marked for final destination, LAX.The next morning I did as I was instructed. I was assured that it was on the flight. As stated above, when I did arrive at LAX my baggage wasn't there. I then had to stand in line for over an hour to file a baggage claim. I was promised that I would be called that night with a file reference number, and a date for delivery of my luggage.

By this time, I had been in the same clothes for over 2 days. I was provided no allotment for toiletries or a change of clothes. Nor was it even offered. I was never called with a file reference number, nor delivery date. I had to call repeated times for this information. The days and dates given for my baggage came and went. There was no communication or apologies, just me having to call repeatedly.

Finally, five days later on Wednesday my bag was delivered. When I unzipped it, I was shocked. They had thoroughly gone through every pocket,compartment and article in my bag. Then looked as if they had just randomly thrown things back in the bag. Gone were my mac book, camera, memory cards, mementos from Paris, skin care and cosmetics, memory cards, memory card readers, skin care brush ( electronic), and three pairs of fake costume earrings that these fools must have thought were real!

I immediately called Delta baggage claim line. I was treated with rudeness and lack of caring. When I asked to speak to a customer service representative, she refers me to a website to find the information! I just had my laptop stolen, how does she think I could do that? I was also told that after 60days, maybe corporate would decide to compensate me for items their employees stole. I filed a complaint online with Delta, twice. They make it impossible to talk to a real person. I also UPS, my claim, as well as faxed it. I have heard nothing back from them. They do not list any alternate emails addresses or phone numbers to get into touch with them. How can a business run like this? It is not just the monetary loss, but all of my work and memories in the form of pictures etc, stolen. Also, the invasion of privacy and knowing that I am not safe flying in the skies. These employees are obviously not monitored and have no scruples.

That being said, someone that wanted to plant a bomb only need to contact someone in baggage, pay them money, and there you go! Also, as I research this on the internet, Delta has the most claims for stolen items, yet they still have the audacity to say they may pay me for items stolen. That I shouldn't pack such items in my checked baggage. My laptop had no power, and I had no charger, so it couldn't be carried on the plane. Yet, it shouldn't matter. If we are body scanning old women and children, then you should be able to monitor the employees handling our baggage. There has obviously been a big problem with this, and I am told they still do not have cameras in baggage areas. Install them!

We, the paying customer shouldn't have to suffer. So we pay their wages and still they are able to steal from us. I have also filed complaints with TSA, better business bureau, Airsafe.com, and I am searching for any other outlet available. I do not want anyone else to suffer my same fate. I also do not want it to be so easy for Delta to stand behind their bureaucracy and tell us maybe they are going to pay out claims where they are liable.Lastly, the customer service in regards to every aspect of my trip from the baggage, to reporting the atrocity, was all very substandard. I was treated rudely the entire time as if I had stolen the items. As if I was in the wrong, instead of Delta.

Additionally, every person I spoke to claimed that there were no supervisors to speak to. I was hung up on and not given any helpful information of who to contact further. This airline is horrendous in every aspect from customer service to thievery, yet they get away with acting as if the paying passenger was the criminal.

They were supposed to supply with a special form to claim a 600 Euro fine. They did not. Even when asked for the form the next day, they did not. They were supposed to give us calling cards, so we could call and inform our family, we would not arrive on time. They did not. I spent my own money to call family. They did not offer any assistance or help beyond given us a smoky stinky hotel room outside of Paris.

So there was no where to go besides the lousy in house restaurant where we were not even given a choice of what to eat. I am trying to reach them but the number they gave me is constantly busy. I need to file my complaint form which you can download on line

http://www.apr.europa.eu/ If your flight is cancelled for mechanical difficulties Delta will not tell you your rights. Please go to this website where you can read about your rights under European law.

The result was a disastrous trip with the trainer, and my daughter, having to share and change clothes, boots, helmet etc. Every time each one of them tried a new horse. This delay limited them to try a lot fewer horses, because of the extra time involved with the circus of swapping clothes in the arctic temperatures. This is the only time the trainer, and the Holland horse broker have not been able to find a horse for a rider, in over a dozen trips. The tickets were over a thousand dollars each. When asked for a compensation of new ticket at a future date, they offered a $200 voucher per passenger on future trips. What an insult!

Much to my dismay, when reviewing my credit card statement a week later, I noticed two $20 charges had been billed to my credit card for my and my wife's tickets. When I called Delta Customer Service to inquire, they told me that there was no record of fees being waived. I explained that we had just attended my father's funeral and that this was unacceptable -- to which the representative replied, "I'm sorry to hear about your loss, but these fees are not refundable. If you have a problem, please contact us in writing."

I really should not have to waste my time and energy writing a letter to Delta that may or may not be answered. I feel this treatment in our time of grief is offensive and certainly must be reprimanded. I would even go so far to say that they make these "errors" on purpose to increase revenues. Surely, there must be something that can be done to stop this unacceptable business practice.

We were charged $40 in booking fees and denied a bereavement fare (due to holidays, allegedly) during a time of grief. I have contacted BBB in Atlanta. I would like to know if there are any class action lawsuits that may cover this.

I understand the overweight costs; however, I tried to discuss the extra baggage situation with the ticket agents. And an older agent decided to interject into this conversation telling me, "You know the rules." In addition, the older agent asked if I had any baby items in the suitcases that I was checking. Well, I have a baby and one child with me so I would have to guess that I had baby items. How are these identified? I said no as I had no idea what she was talking about. She then continued to tell me that I was lucky on my departure and that the gate agent labeled my extra bags as containing baby items; therefore, I did not have to pay for these bags.

What is the difference? I did not pay on the departure and somehow, it is my fault. I ended up paying $260 to take my luggage back home with me. A supervisor did come out to see me and gave me two free drink tickets for my trouble. Are you kidding me? We were scheduled to fly out just after 1:00 PM but ended up with a late departure en-route to Atlanta and through to Barcelona.

We arrived late to Atlanta and many persons had close connections. I had asked the flight attendants if this is something that they could help with while an announcement was made. Everyone departed the plane with urgency and my connection was missed (mind you, the gate agent, when asked, told me to look at the screen and wait). My flight had closed and I proceeded to C6 to stand in line for almost two hours. I received $24 in food vouchers and was told to be at the gate for departure of the new flight I was assigned by 9:30 PM. Five and a half hours after my original connection, I waited with my kids until 11:30 PM and we still had not boarded the plane.

Finally, at midnight, we were allowed to board and waiting an additional two hours more or less for the flight to take off. The best part is that we were now headed for London Heathrow (not Barcelona). Again, due to the late take-off, I missed my connection with BA that was assigned to me in all of this mess. Upon arrival, I took the bus to BA where I went through screening, etc. only to be told that I had to go back to Delta to be re-ticketed again!

I loaded my kids up and went back on the bus to Delta, through screening and waiting in line again for another two hours. Two agents were actively working these counters while the rest of us stood for ages waiting to be placed on another flight. When I was finally at the front of the line, I was offered a flight that left in 30 minutes en-route to Schipol Amsterdam!

I asked what were my options. I was told that there was nothing until the following day in the early evening. I took this flight and again ran to the gate with my baby, toddler, stroller and two carry-on bags. I was then told that the flight was full and the carry-on bags would not be allowed. This flight departed late as well and again, I asked about connections.

Upon arrival to Amsterdam, I had 40 minutes to go from the arrival gate, through customs, security, be re-ticketed and get to my departure gate with two kids, stroller and carry-on bags. The woman at the arrival gate told me that I should have enough time but I should hurry. She proceeded to tell me that certainly I could try while I asked if there was a way to get help with this due to the time constraint.

I ran through the airport with my 4-year old crying because his shoe was untied. He had to go to the bathroom and he was tired! Of course, he was on this tour we were taking from one airport to the next. I had to manage all bags and tell him to keep moving. At re-ticketing, they told me to go to the gate with 15 minutes before take-off. We got to the gate and managed to get on the plane en-route to Barcelona.

We finally arrived just after midnight on December 2. We departed on November 30. My luggage, of course, was in limbo, receiving three pieces one day and the last that managed to travel to Paris two days late. This is hardly the issue but rather the lack of assistance, continued missed connections and waiting in line. It was hard for me, but imagine how hard it is on a 1-year old baby and my 4-year old son 40 hours later.

I have searched online for the area of Delta's website for "recovery," which I was told to contact. Does anyone know where that is? I am not sure what Delta will do for "recovery" but I hope it is fair. Alternatively, nothing will make me fly Delta again.

Moral of the story is this - don't buy the AMEX Delta sky miles card if you think you'll be able to use the companion certificate as a benefit. To make matters worse - I called Delta to file a complaint and they told me it was due to AMEX terms. So, I called and emailed AMEX - they in turn told me the certificate was the property of Delta. So much for companies being accountable for the products they sell. Once I use all my FF miles with Delta I will move my business to American Airlines and never fly Delta again. I will also tear up my AMEX! Shame on you AMEX and Delta!

Royal Air Maroc's baggage rep at JFK told me that Delta frequently fails to transfer bags bound for Casablanca to Royal Air Maroc at JFK. He said that RAM never received the carry-on from Delta. My travel insurer (Travel Guard) does not cover eyeglasses or electronics (roughly 2/3 of my loss). They said that Delta moves lost items to a large warehouse in Atlanta, but would probably never even look. They said Delta would instead deny responsibility and claim by agreement the responsibility was on Royal Air Maroc, which never received the luggage. Sure enough, Delta has sent me a letter, despite repeated claims to them, that the responsibility lies with RAM. I spent $86 FedExing a claim to RAM, but I bet I will not hear from them either since they appear to speak only French and have denied responsibility the few times I have reached someone there by telephone, especially as their baggage man at JFK says Delta never got them the carry-on. I wrote my Congressman. Maybe his staff can get Delta to respond.

Moral: Do not trust Delta with your luggage on international flights. On the other hand, my travel insurer, Travel Guard, tried to be helpful. They actually called Delta for me (to no avail), paid for rental gear I had to obtain for the Morocco trek and did reasonably promptly pay for the portion of my loss they would cover.

That time, I was so mad and had complained to Jeffrey **, purser who serviced on DL 295 which depart from SEA-NRT on Nov.19th. I do not deserve to be treated that way by the rude attendant. And she didn't deny as Jeff told me. After that harassment, I did look up other passengers' comment on the blog. It's bad.

The purser had got my email, cellphone number and promised to let me know the result. I am waiting Delta to improve the training of professional skills for their crew.

When I deplaned I explained to the greeter that I had missed my connection and was told I would be put in a hotel for the night. The greeter just wanted me to go away. He sent me to a self-serve scanner. I said, "The scanner will give me a hotel room?” He said, "Well I'm not going to.” I went to the scanner which did nothing but blink and reset repeatedly. I went back to the agent and he sent me to a service desk. The clerk there was as rude as anyone I've encountered in my life. Without a single verbal response to anything I said (including my very pleasant greeting) she handed me some documents.

I had to ask a dozen questions to find out where the hotel was and how I was supposed to get to it. I then went to see if my bag was coming off in Atlanta or it was going to Flint. I dealt with 3 different employees. Each was rude and very committed to not even checking into anything. The last one (who was screaming at another customer when I entered the office) checked and told me my bag was headed to Flint. I was good with that and headed to the hotel. In the morning I was at the gate for my flight home 90 minutes early. The gate agent was the first Delta employee I encountered in Atlanta who was not flat out rude. She very politely refused to check on my baggage even though I explained the plan had changed a few times and it was important that the bag make the trip as it contained medical equipment. She just assured me the bag would go to Flint - she refused to check on the status of the bag.

Well, you guessed it. When I got to Flint my bag was not there. I went to the ticket counter (no baggage office in Flint). The clerk looked into the computer screen and told me my bag was in the baggage claim area. I assured her it was not. He assured me it was. I walked the entire length of the airport, confirmed that my baggage was not in the claim area. I walked back to the counter where a supervisor looked into the same system the clerk had used and told me my bag was in Atlanta. He said it would be in Flint at 2:00 pm.

Having heard nothing from the airline by 4:00 pm. I went to pick up my baggage figuring on Thanksgiving Day there may be no delivery service. I waited at the counter for a while - no Delta employee in sight. I yelled into the back area and there was no response. I went and called the Delta 800 number. The gentleman on the phone told me employees were there but they were not answering his phone call. So I walked back toward the counter. When I got to the counter I kept walking right past the counter into the back room. As I walked down the short hall I was loudly announcing myself. I found one employee sleeping on a couch (blanket and pillow and all) and another (the one who insisted I walk back to the claim area before she would take my claim earlier in the day, looking panicked and straightening her clothing as if she just climbed up off the couch herself.

Sleepy head never even checked for my bag but told me it didn't arrive. I went and called the 800 number hoping someone there could confirm my luggage was not in Flint before I left the airport. Sleepy and Grumpy walked past me while I was on the phone. I told them, "Corporate is trying to call you.” Grumpy said, "We're going to the police to talk to them about you.” So they return with two cops. I tell the cops I'm on hold if they'd like to chat. They declined. I told them Sleepy and Grumpy were just mad because I woke them up. I finished with the 800 number people, told the cops to have a nice Turkey Day and went home. I am now told my luggage will arrive at 11:00 am. At 11:00 am. There will have been 4 planes leave Atlanta for Flint. I'm glad I'm a priority.

last June. I had purchased a ticket for my 14-year old son and paid the outrageous fee for the Unaccompanied Minor services, as I figured I would feel more at ease knowing a Delta "professional" would be assisting my son during his flight. Was I ever wrong!

It wasn't until my son returned home from his trip that I was informed he almost did not make his departure flight as Delta's gate agents forgot all about him! It wasn't until his aunt approached one of the gate agents and inquired about my son boarding the plane that they realized their mistake. They apologized numerous times and then rushed him on board. Now one would think that it ends here.Nope, it gets worse. I guess I would have thought that Delta, knowing they have an unaccompanied minor on board, would be a little more careful with someone else' s child. A child is however, a little more valuable than baggage. Not to mention the fact that I paid the ridiculous Unaccompanied Minor Fee!

When my son's flight finally arrived at his destination he was suppose to be escorted off of the aircraft by a Delta flight attendant. Did this happen?? No! My son was able to walk off of the plane unaccompanied and if I had not been the first person he saw standing at the gate, he would have been wandering around the airport alone looking for me. Having to fly by himself for the first time was stressful enough for him. What may have happened if I would not have been the first person waiting for him at the gate? Delta would have had a child wandering the airport alone!

Now, correct me if I am wrong, but let me remind you of Delta's Unaccompanied Minor Program Rules in regards to Departures and Gate Procedures as taken directly from Delta's website: Unaccompanied Minor - Departure gate procedures:Upon arrival at the gate, check-in with the gate agent for verification purposes.

Unaccompanied minor will board at the beginning of the boarding process. Really, the beginning of the boarding process?That's funny because he was actually the last person to board the aircraft!

Services line). Arrive at the gate prior to aircraft arrival.

A Delta representative will bring the child to the gate. Once again this never happened, but yet I dished out $100 for the "wonderful" Unaccompanied Minor Fee. Being a little aggravated, I contacted Delta's Customer Service center and inquired about the Unaccompanied Minor services as I figured I had paid for a service that never happened! When I was finally connected to a customer service agent, I was informed that unfortunately, there was nothing that could be done and the agent apologized for my experience with Delta being unsatisfactory. I kindly thanked the agent and left it at that.

for $40 and would then be bussed to Michigan. Really? Asking Delta passengers to pay out of their pockets for bus transportation because Delta is completely incompetent in assisting "their" customers. I had never heard of such a thing!

My husband is not as calm as I am and as soon as he arrived home he was on the computer typing a complaint to Delta expressing his immense dissatisfaction and demanding that something be done immediately. It worked. My husband received an apology letter from Delta along with a $150 voucher to use on his next Delta flight. Which now brings me to my third and final negative experience with Delta.

Easy right? Nope, not when dealing with Delta! I do take blame for what happened next as when verifying my address for my Visa card I accidentally provided my old address to the CS agent and was advised that I would have to call back in 24 hours to confirm my reservation and my address again. Not a problem. I made the mistake, I can wait and call Delta back.

So, 24 hours later, I call Delta back as instructed and confirm that my reservations were placed on my Visa and my MasterCard and confirm that my address is correct. Once again, huge mistakes made on behalf of Delta and their incompetent staff.

Mistake #1: I was informed the $150 voucher was actually used on my ticket and not my sons ticket as I had requested yesterday.

Mistake #2: The Visa card was charged $401.80 instead of $251.80! I had tried numerous times to explain to the CS agent that the $251.80 should have been charged to the Visa card and it was also to include the $150 voucher.

I then explained that the Master card was suppose to be charged the entire amount of $401.80 for MY ticket. After the CS agent had posted multiple transactions on each of my credit cards and then cancelled the transactions I was informed that my credit cards were on hold! No kidding..what do you expect? It came to the point where the agent was so confused she could not even explain herself anymore. I was at the point to where I could not longer listen to her nonsense and requested to speak to a supervisor.

I was finally connected to a Delta Customer Service Supervisor and asked to explain everything to her once again. After verifying my address a half a dozen times and explaining that all I need to have done is have my Visa card charged $251.80 and use the $150 voucher for my son's ticket. I then need to have my MasterCard charged $401.80, the total for my ticket. I don't know how much simpler I could have made things at this point!

cards. I was informed that absolutely no charges had been made to either one of the credit cards. The supervisor guaranteed nothing was ever charged on the Visa card and nothing was ever charged on the Master card. Not only did this supervisor apologize for the inconvenience, she stated she would honor the current ticket prices for both reservations and would also issue a $50 voucher to be used on my ticket when she personally contacts me Thursday morning.

Great! Sounds fair. No charges have been made on either of my credit cards and I would be receiving a $50 voucher to use for my flight as well. After an hour and a half on the phone with Delta, I accepted this and had calmed down to the point where I was again telling myself that mistakes happen.

After coming home from work that night I wanted to verify and confirm that no charges were actually ever made on my credit cards. I pull up my Visa account online and what's there? A completed transaction in the amount of $251.80. Now, I am irate as I was promised numerous times by a supervisor that not transactions were ever made! I then take a look at my MasterCard account online thinking there is no way this is happening. Yep, it happened. Another transaction went through in the amount of $251.80 on the MasterCard as well! I can't even understand how and why two transactions went through in the amounts of $251.80! What happened to the charge of $401.80 that was initially to be charged?

After seeing these transactions I again contacted Delta customer service for the third time and request immediately to speak to a supervisor as I was in no mood to explain the entire story again. The supervisor gets on the phone and asks me to explain what is going on. So, reluctantly I did.

I informed this supervisor that I was promised earlier this morning by another supervisor that no transactions would be going through on either on of my credit cards and that in fact 2 transactions did go through and have been charged to each credit card! Her response, "Well, you will have to wait until a refund can be issued by your bank before we can go any further. "Excuse me?" You are telling me that once again there is nothing you can do and that I am going to have to wait an additional 7-10 business days before being able to purchase my two tickets? Here I am thinking that after being informed.

A. everything was going smoothly but I that would have to call back in 24 hours due to an address error; and

B. Oops sorry, we completely screwed your reservations up and we have conveniently charged and cancelled your credit cards to the point that we will have to call you back in 3 days to re-do your reservations once again as we made a little mistake. And finally...

C. We are sorry, but you have to wait 7-10 business days until refunds are issued by your credit card company and we can then go ahead and try booking your flights for a third time!

Give me a break! This never should have happened in the first place! I understand that mistakes are made and certain situations can be confusing, but seriously, to have mistakes made not once, not twice, but three times for one simple call to Delta for assistance with reservations is absurd! And then Delta has the audacity to tell me that there is nothing that can be done and that I would have to wait for a refund before making the reservations again?

Why and how did all of this become my problem and how is any of this my fault? Why is Delta so incompetent? As stated previously, after this flight, and after all of the constant problems my son, my husband, and I have encountered with your company we will never be using Delta airlines again unless appropriate compensation is received from you.

I am expecting this to be cleared up as soon as possible and assured that this will never happen again. My family and I purchase at least 8-10 airline tickets a year and if nothing is done and compensation is not received, we will never again be using Delta again!

During that three days, I had been to the airport on at least two separate occasions and in one instance, spoke to a representative named Sandy who stated that she had someone on the phone who was looking at my bag and would have it expedited on the flight that evening. Delta also assured me that any expenses I incurred for having to replace items would be reimbursed to me at the airport.

Needless to say, I returned back to FLL with no bag and no one seeming to have a clue where it was. I was told I needed to submit my expenses to the airline and would receive reimbursement within 14 days. Today, I went to my local airport where they rudely questioned all my expenses and sneered at my itemized list of items in my bag (stating they would check it against the list when they found it). I don't have much hope for recovering the bag or the money and am frankly very frustrated with Delta for this poor customer service.

Both heading to and from, the Delta flights were late, which caused us to miss our connections. The gate agent got us to Miami and told us we could spend the night at their expense or rent a vehicle and drive 3 1/2 hours to Key West. We rented and made the drive. Returning, our jet could not get its engine started. Again, over an hour late, we missed our connection and was flown to Detroit and had to rent a car. Now Delta is refusing to reimburse the $560 for the two rental cars. Instead, they offer a $200 flight voucher. Who wants to fly with them again?

I just broke down in tears. I was afraid to be in Atlanta by myself. They gave me a voucher for a hotel and a $6.00 meal ticket. It was now 11.00 pm. To get the bus to the hotel, I called them and they told me what zone to go to. It was outside across the street. I waited about 30 minutes in the cold and arrived at the hotel about 12 midnight. I had not had anything to eat in hours. The kitchen at the hotel opened up to feed all of us all Delta passengers. The hotel said they have this problem all the time with Delta.

Off to bed at 1 am. Back up at 4 to get the bus back to the airport. Flight departed 7:25 am. I was such a nervous wreck over the incident. I have never been in Atlanta all by myself. I was in tears the whole time to Pittsburg. And I was scheduled to fly back Sunday, November 6th. I was so tied out when I did make it to PA with stress and very little sleep. Arriving at Pittsburg, I complained to customer service and they gave me a $100 voucher. Really, it was not worth the ordeal I went through.

I flew back on Sunday, November 6 and had my carry on. I was told we were flying on a smaller plane and the carry on had to go in cargo. I had expensive glass wrapped in clothing and newspapered every bit of it. It was broke. Plus my trip had been cut short not getting to my destination that evening. I am still not over the trauma of that trip.

We were told to open the shade on the windows so we could have light in the main cabin. Good thing this was a daylight flight. Was anyone at risk? Yes, we all were because in case of an emergency for any reason, there were no call lights. When the video monitors were on, monitor at seat ** side was so dark that you could hardly see the picture. Monitor at ** had wide vertical bands in the picture and monitor 26 G/F was also very dark.

We flew the very same plane on Oct 4th 2010 flight 176 and had similar problems with the electrical system; movies would be interrupted, overhead lights would quit working. Fortunately, they didn't decide to turn off the whole electrical system in the main cabin. They just kept trying to reset it, thus, the many interruptions. I noticed the very same monitor conditions on both flights, so I am sure it was the very same plane in both directions. It is my guess that plane #N1200 is still flying the same route with the same problems that have not been repaired, permanently fixed or monitors replaced.

On flight 177, the head flight attendant in the tail section who was tall, dark, have short hair, imitation pearl necklace, all black pants outfit, forgot to leave her personal life attitude at the gate. She never smiled, even when smiled at, during the entire flight. She was civil but cold with her demeanor. She was not a happy camper and her body language showed it. Gentleman attendant was nice, helpful, but could smile more as well. Middle-aged attendant, shoulder length silver hair, medium height was very helpful and smiled, like she enjoyed her job and serving everyone.

On flight 176, the flight attendants were very nice, helpful, cheerful and made the flight pleasant even with the electrical interruptions. The food on both flights was good. The complimentary wine was terrible; maybe that is why it was complimentary.

After several hours, several delays later, another agent was able to get me a confirmed seat on the flight. By then, it was 7:30 pm (a 3-1/2 hour delay later), and then Delta canceled the flight. At that point, I could not get on any other flights that would even get me into the northeast that evening and had to get rebooked on the first flight to Newark the next morning. I had to spend the night in an Atlanta hotel and Delta would not give me my bag so I had no clothes or toiletries. I got to the airport at 5:30 am on Monday morning, in the same clothes, 2 hours before my rescheduled flight to ensure that there was ample time to pull my bag and get it on my flight.

Upon landing in Newark at 9:30 am, my bag was not there and I was told my luggage would be there by 11 am. I was driving 2-1/2 hours north of Newark Airport and was assured you could get me my bag at my hotel by early that evening. My bag was not at the hotel at 6 pm, 10 pm, midnight, 2:30 am and after multiple pleading, urgent, tear and anger-filled calls with Delta baggage, my bag arrived at 4:30 am on 10.19.10. I had worn the same clothes since 10 am Sunday morning, 10.17.10. When asked by Delta why I had not bought additional clothes, it was because every time I called Delta, you would tell me that my baggage would be there momentarily.

Every Delta agent and customer service representative I dealt with during this series of harassing events, except for the Medallion Customer Service Line, was rude, short, unhelpful, indignant, and some were outright ugly. I had one of them hung up on me. After all my inconveniences, aggravation, and mistreatment by your staff, on top of missing a half of day of my very important business meetings and sleeping in the same clothes for two nights, the only consolation given by Delta was a $100 voucher for my troubles.

It would take much, much more than that to compensate me for the anguish I experienced at your hands. I have been a very loyal Delta business traveler and have always looked favorably upon Delta and my experiences with your airline. However, after this extremely negative and distressing experience, I am no longer going to travel your airline, I will switch my Delta American Express to another carrier and have no desire to have any future dealings with Delta. I'm not surprised that I saw a recent survey that ranked Delta no. 1 in customer complaints. You are definitely not the airline you used to be.”

I received the following reply back from Delta on 10.17.10: "Thank you for your email describing your unpleasant flight experience while traveling with us recently. On behalf of every one at Delta Air Lines, I sincerely apologize for the inconvenience caused due to the cancellation of our flight, baggage delay and poor customer service. We realize that our passengers expect their flights to operate as scheduled, and your dissatisfaction with Delta is undoubtedly understandable. I comprehend the frustration you experienced when our Delta Flight 5481 operated by Atlantic Southeast out of Atlanta was cancelled due to the mechanical reason and realize your travel plans were disrupted. Further, I distinguish that interruption of this flight caused to stay overnight, resulting in missing your important business meeting.

Feedback like you have provided will help us to improve our overall customer experience. Furthermore, I understand the inconvenience you were caused with your baggage. It is disheartening to learn that you had to stay two days with the same clothes. Like you, we certainly wish that instances of mishandled bags never occurred. Further, I understand there is no excuse for rude or uncaring service. We know that we have an opportunity to make a good impression each time we serve a customer. We regret that your experience were not up to our high standards when at different time you contacted our baggage service center and our agents were totally rude, unprofessional and unfriendly with difference of reply.

Please know, it is our policy to take special care to provide the services requested by our customers, and I was embarrassed to read your report of how you were treated by our agents. I certainly realize your discomfort when you did not receive the service you expected and should have received, as we expect our team members to be helpful and professional at all times. Please know I will be sharing your comments with our appropriate Customer Service leadership team for internal follow up.

While we cannot alleviate the circumstance you detailed, we would like to extend a tangible gesture of apology for the hassle caused due to the irregularity of our flight lack of customer service and baggage delay. I have added 20,000 bonus miles to your SkyMiles account. Please allow three business days for the miles to appear. Ms. **, we want to recognize you as a valued Silver Medallion member and again appreciate your taking the time to document your concerns. Your patronage is very important to us and we trust that your future travel experiences will be entirely positive and without incident.”

I want to point out Delta did post 20,000 SkyMiles to my account, but the minimum SkyMiles necessary to get a free flight is 25,000 miles. I still do not feel compensated for my grievances and do not plan on traveling with Delta again.

I have family living in S. Florida and asked if I could change the name on the ticket from my friend to my son. I was told no. I asked for a credit voucher, as I need to fly to New Orleans early next year. I was told no. I understand that the ticket was non-refundable, but why is Delta not willing to work with a person, who bought a ticket in good faith. They will not be able to sell that seat again, and I am out the money I paid. This is a very fraudulent business practice. Do I have any recourse? I am out more than $130, which, being a senior citizen on a limited income, I can ill afford.

We sat on the plane for ages, then a gate agent came onto the plane and made us all leave the plane, saying it was 'overweight.' There was one person sitting in each seat. She made some excuse about the fuel, which we all took to be ****. Even if this was not a lie, the crew should have just added more fuel or removed a bit, rather than kicking off passengers. Once we three were back at the gate, she informed us that our previous seats (CMH to JFK) had been allocated to others. After a lot of anguish, she finally booked us back into NYC.

We all agreed, as she promised all of us that, if we missed our connection, we could simply show our tickets to customer service and they would put us up in a hotel, arrange a shuttle to and fro and we would get three meal vouchers. She kept saying she had worked for Delta for 14 years, so we assumed she knew what she was talking about. So, one hour later, she managed to put me back on my original flight. How it takes this long I can only attribute to a terrible booking system, imbecilic staff or both.

Again, she guaranteed that if I missed my connection, since their next flight wasn't until 8:15am in the morning from JFK, I would be put up in a hotel. Finally, the flight boards, two hours late. They mentioned weather. I believe that to be *** again, as there was no bad weather in the area, nor was there anything more than a slight drizzle in NYC (I checked on my Blackberry.... most passengers can do this now, so airlines will have to stop using that little 'Act of God' line to cover their own screw ups). We had a full plane, pulled out onto the tarmac, ready to go and then went right back to the gate. The captain said he just realized the plane was a 'little nose heavy' and someone would have to get off. Seriously. That is twice.

From this, I conclude that Delta pilots are very stupid people who are terrible at math. Also, that Delta staff lie all the time to their customers and, essentially, Delta just sucks at flying airplanes. There is no way a plane is unable to fly if each seat is occupied. The very notion is ridiculous. And if it's a fuel/weight issue, sort it out. Work out how many paying customers are on the plane and fuel accordingly. Other airlines do this successfully thousands of times a day. One person gracefully volunteered to get off the plane. We took off, landed in JFK. I ran into the terminal and saw a departure board showing "Boston, Gate 25, Boarding Now."

What luck! I ran to the gate, asked to board the Boston flight and the staff looked at me like I was speaking Chinese. "Boston? What Boston flight? Oh yeah, that just left. I think. It left, then came back, twice. But now I think it's gone." Do you only hire idiots? Or people who just don't give a damn? The surly, angry Delta gate lady/gangstar told me to go back to customer service. They said the flight was still there and sent me back to the gate.

The idiots at the gate had no idea what was going on until a toothless old guy in an orange jumpsuit came in and said he had just locked the doors on the Boston flight, so I could not get on. So I was sent back to customer service. Since I missed my flight and was promised a hotel and a morning flight, I requested just that. The woman at the desk said I was entitled to nothing. No hotel, no transport, no assistance, nothing. I told her about the promise, the guarantee, and she just shrugged. Did not give a solitary ****. She said it was all the FAA's fault, as they caused the delay.

First, the FAA did not cause me to miss my connection. The morons flying the plane, who wasted 20 minutes turning the plane around after realizing that is was 'a bit nose heavy' made me miss my connection. It was Delta's fault. Second, if Delta uses this little 'get out of helping our customers' *** line all the time, why didn't the 14 year veteran in Columbus tell us? Either she was lying to me so she could have an easy life or the woman in JFK was lying about your policy. I would like to know which of these staff were lying and how they will be reprimanded immediately.

I am happy to provide a detailed description. The woman at Columbus was Amy S., working Gate 52 from 5pm-7pm 4 November. The staff at JFK would do nothing and even refused to refund my ticket since I decided to cancel and fly JetBlue. JetBlue, despite the 'weather' took off right on time, full plane, and landed early. How do they do it? Are they geniuses?. After two calls and 45 minutes on my phone (Delta agents like to put complainers on hold, then disconnect the line), I found out that I can only get a refund for the NYC to Boston portion of my journey by going to a Delta desk in an airport or mailing in my ticket (we all know what will happen if I mail it- nothing at all).

So, now I have to take time from work or from my weekend, go to the airport, ask for my refund and see what happens. I predict a long argument where the agent will be extremely rude and refuse to refund my money based on some ridiculous rule that was kept secret from me. Your staff are rude as ****, your pilots cannot fly planes, and your planes and terminals are old and dirty. What is Delta going to do about this situation? Do you really care about your customer service or is your commitment to customers the same as your commitment to look after me if I was stranded in JFK? Kevin ***

He then thanked me, and confirmed my purchase was now complete. I asked him why I had to call. He said to confirm my identification information was correct. I asked why that information wasn't already correct, since I'd successfully made it to Honolulu on Delta flights. Eventually, he told me I had to call because of a change in federal regulations, requiring such a confirmation. I didn't believe him, and still questioned why I should get an email implying I hadn't completed the purchase of my ticket. The email also said, "Do you have comments about our service? Please email us to share them with us," and gave a URL:http://**.

When I tried to go the URL, I got the message, "The server at ** is taking too long to respond. Try again. "Repeated attempts produce the same result. So, then I looked for consumer complaints on Google and get here, where I'm now posting this. I don't believe there's been a federal regulation change. I think Delta sends this message so they can do solicitations for upgrades, get you to join their sky-miles club, etc. I won't say I'd never again fly Delta, but if there's a choice, this incident would influence my decision.

Furious, I contacted baggage claim and was told to go online and file a property claim form. Done! I was then told the process would take 4-6 weeks. Eight weeks later, still nothing so I contacted Delta, and after sitting endlessly on hold, I was informed that they in fact had no such claim for me and I need to file again. I did so not only online, but by fax and mail directly to the main hub in Atlanta. Again, 6 weeks go by and I have yet to hear from or even be acknowledged by Delta. Wasting my time again sitting on hold, I was told that nothing has been started in the process and there was no one else in a higher position I could speak with.

We all know this is a lie! I typed up a letter and submitted again by fax and regular mail regarding my situation only to be further ignored. Between March 15th, 2010 and November 1st, I had to email, call, fax almost daily to be finally be acknowledged! Absolutely unacceptable and completely unprofessional and irresponsible! I did my part, submitted my receipts several times which valued at $1850 only to receive a check for a mere $300! What do you even say to this other than "great joke, now where's the rest". The baggage claim call center is the joke. I have never had to deal with more rude and unprofessional people in my life! Seven months it took me and I am not done yet.

No one should be treated this way, especially by a company in which we literally put our lives in their hands on a daily basis! For those of you who have experienced the same (and there are several of the same situations on this website regarding lost/stolen items), do not give up! I will continue to press this issue until I am reimbursed what is rightfully fair. When you hand over your personal belongings to a Delta employee and it is not returned to you, it becomes their responsibility to reimburse you. Do not let them tell you otherwise!

First, they claimed they could not find the return flight on that website. Next, they claimed I did not purchase my flights on Delta.com. Finally, they claimed airline prices change constantly and that is why they could not find the same deal (all of this was within two hours). Not only did I find the same deal before I filed my claim under their guarantee but I found it after they denied me also. They do not want to offer their price guarantee and that is misleading and a disservice to consumers.

I called a third time and asked to speak directly to a supervisor and the woman told me I was disconnected because of my "attitude". When I explained yet again that my 16-year old son was on this flight, that I had no idea as to his safety and wanted a supervisor --disconnection number three! Call number four got me to a man who could not explain the security issue, but said the flight would take off at 12:55AM and land in Richmond at 12:30AM. I pointed out that was impossible, the flight could not go back in time --disconnect number four!

I was never able to reach a supervisor and it turns out the "security issue" was a landing gear problem. The 9:40PM flight eventually left Atlanta at 1:55AM and landed in Richmond at 2:15AM on Sunday morning. Moreover, in addition to the mess I was having with customer service, my son approached the woman at the gate in Atlanta to try to find out what to tell his parents. He was told "she didn't have time for him". How can anyone say this to a kid? I will never fly Delta again.

What is most disturbing is how you find a supposed customer service person, none of which want to give anybody the time of day. Delta's problems are not financial, they are related to customer service. Their employees act as if they are doing you a gigantic favor to do their job. They have great infrastructure in terms of planes, routes, prices yet all the people you interact with are rude, uncaring and just awful. This is especially true in Atlanta. I don't know if there is one nice employee in Atlanta. The difference in Atlanta based employees and others is stark.

I asked the agent to cancel the ticket. The current agent offered to transfer me to a manager and I asked what good it would do to transfer me to a manager. At any rate, I was transferred to a manager and basically the manager asked what she could do for me. I explained the situation and she offered no other options; therefore, I asked that my son's ticket be cancelled and credit be issued. End of conversation.

Five days later, I was checking my online credit card statement and discovered two credits from Delta Airlines. I had a sinking feeling in my stomach; it was a week prior to my husband's trip. I immediately called Delta Airlines to confirm my suspicion. They had in fact cancelled both my son's ticket as well as my husband's ticket.

The agent I spoke with this time stated that she didn't know what might have occurred in my previous conversation with Delta’s customer service, but all she could offer is that I purchase my husband another ticket at the current rate of $700. Now I was really not happy and again used a single expletive to express my disgust. The agent threatened to hang up and I said that was fine.

I then filed a complaint with Delta Airlines through their online complaint form explaining that I had never asked that my husband's ticket be cancelled. To discover the cancellation by checking my online credit card statement and not by an official cancellation email from Delta was unacceptable. Had I not checked my statement, we might not have known until my husband showed up at the airport the fact that he did not have a ticket. Additionally, the stress of having to find an economical flight one week prior to his trip and the additional cost I had to pay booking at this time added to my bad experience. I received a response from their customer care coordinator Selastin **. Their response was that they were sorry that I did not receive the service that I expected and should have received. Their only offer was that they would add 3700 miles to my SkyMiles account. The SkyMiles are of no tangible value to me as I don't plan to fly Delta Airlines ever again if I can avoid it. I am sharing my experience with everyone I can so that they can make an educated decision about with whom to fly.

The letter also states that I have made a one-time exception and will authorize use of the ticket value toward the purchase of a future Delta flight and waive the administrative service charge. I was appreciative of the waiver and my understanding from the letter was that I could use these funds to purchase another Delta flight at my convenience. I am asking that I be able to use the amount I paid for the tickets to book another trip of my choice.

This had a significant impact on our ability to recover from the flight and time change and enjoy our trip. We are neither small people or young. When we returned, I expected to have the difference refunded since we had not received the benefit of our additional payment for M class seats. I wrote to Delta via the compliment/complaint section of its website. I have received two patronizing emails that denied responsibility and stated that Delta is "unable to honor my request" for reimbursement for their services not rendered. This is not a "request." It is an expectation that I should not pay for what I have not received.

This is not right. Their website states that there is no reimbursement for "normal wear and tear" from handling like broken wheels or legs. Again, this is not right. What did I pay so much money for?

After going back and forth with calls to both companies each telling me the other can do it and still no results. We just want to see our son before he deploys to Afghanistan. I have written letters, phoned numerous times and get different answers. I'm so frustrated. I'm heartbroken that money has become a priority in today's world and no one has any compassion. If you know of anyone I could contact at Delta to help me I would greatly appreciate it.

Another agent in Cincinatti, Ohio suggested that she might still be in the Detroit Airport. Frances ** was so overwhelmed, she did not know what to do. US Airways in Erie, PA verified that therer was no reason why Delta could not have flown her to Buffalo, NY. There were available seats on the next planes and due to the condition she was in, no one could believe that she had been treated in this manner. I have spoken to Patty in Erie, PA who was quite uspset seeing my mother just sit in the Erie, PA airport, weeping.

When we returned from Roma, Italy, our New suit case was busted and we had to trash it. Corner was ripped open and the pull handle was completely fractured and render not operate-able. Maybe we can work something out about the cost? I really don't want to fuss but darn I could of drink many more pina colatas with that money. Thank you for your time.

I arrived at Delta Air check-in counter in Philadelphia airport about 90 minutes prior to departure. After about 40 minutes waiting in line, a Delta employee showed up and said domestic passengers should use a different check-in line. The line became almost empty after this, and I was finally able to move to the front.

Shortly after the airplane started taxing, many passengers felt a strong smell of possibly jet fuel throughout the cabin. Some white foam like substance also kept dropping down from the ceiling . But there was no communication from the crew. Meanwhile, we were kept on the runway, supposedly waiting for some paperwork to get through before we could take off. After staying on the runway for about 50 minutes, the captain informed us that a mechanical problem had been identified and the airplane was to return to the terminal, and everybody was to disembark.

After some confusion upon disembarking, all passengers with international connecting flights were instructed to remain together and go back to the ticket counter where someone named "Moses" would take care of us. As we walked towards the ticket counter almost exiting the restricted area, the PA announced that we were to all turn back and wait at the gate instead. Once we moved back to the gate, we were told once again that the announcement was a mistake and we were to go to the check-in counter to find Moses.

As many of us were running close to miss connecting flights, we were eager to be assisted at the check-in counter. But instead, for many minutes, we could find nobody there to turn to. Then one Delta agent showed up, telling us that Delta would arrange for ground transportation to get us to New York, which would surely cause us to miss our flights. After waiting for about 20 to 30 minutes at the counter, it was announced that the mechanical problem had been fixed and we were to go through the security check and get back to the original departure gate.

Some passengers were in poor physical conditions and by now were too exhausted to move fast. No shuttle/trolley assistance was arranged to any of us, despite one of the Delta Air employee promised earlier that such assistance would be provided. After we finally got on the airplane, it took another 15 minutes for the ground crew to finally show up and put the baggage taken out and lying on the ground next to the airplane back to the airplane. The flight landed at JFK at exactly the minute my international flight took off.

Upon landing, I went to Delta Air's Skyteam desk at JFK to help with my flight miss, but was told by one employee that this happened because "it's your choice." I am sorry to have chosen Delta. Going forward, it's my choice to never fly Delta ever again. At any rate, Delta employees told me that Air China's office was closed for the day. I learned later that Air China's main office in Los Angeles was still open at the time.

After spending the night at a nondescript hotel near JFK, the next morning I contacted Delta Air's customer line for help. After some effort, I was put in touch with their re-issue desk, who sent a request to Air China to put me to the that day's flight from the previous day. I was asked to call back in an hour to check status. When I called back, I was told they have not received any response and I was given an Air China phone number to call to inquire the status myself. When I called, the number turned out to be China Airline, instead of Air China, a completely different airline company. Eventually I managed to get a new boarding pass myself at Air China's ticket counter shortly prior to boarding time.

When we were taxiing on the runway, the captain explained that there were delays in Detroit, Michigan and we would not be able to take off from Buffalo for an additional 25 minutes. Upon arrival into Detroit, MI, my co-workers and my name were being called over the intercom for our connecting flight to Tokyo - Narita, Japan, flight DL275. We were the last three to board the plane due to Delta's inability to schedule their air flight takeoffs on our first flight. Needless, the true delay on the second flight to Tokyo was two hours due to a mechanical issue between unable to start the engine and unable to run air conditioning.

While this was happening, we were told there would not be a status update on our connecting flights until we were closer to Tokyo. The captain also indicated that everyone should file a complaint because he felt this was ridiculous. That complaint was only about the delays. The experience becomes much worse after this. We landed in Tokyo at 7:35pm on 10/09/2010 and were told our connecting flight was not held. The flight from Tokyo to Manila was scheduled to take off at 7:15pm, flight DL173. There were hundreds of passengers now standing at a service desk for customer service. Delta scheduled a new flight for us for 9:30am on 10/10/2010 with Japan Airlines, flight JL741, in coach.

Our round trip flight from Buffalo, NY to Manila, PH was $6,526.70 for business class. In compensation, Delta Airlines placed us in Marroad Hotel with food vouchers for prepacked meals, $400 in vouchers to Delta and 20,000 bonus SkyMiles. We lost the SkyMiles from Tokyo to Manila in the meantime because we switched to Japan Airlines, again, due to Delta's incompetence. We waited for a supervisor at the Tokyo airport for 45 minutes and were the last of 3 parties present when we were finally assisted.

We were extended business class if we wanted to stay a second night in Tokyo. As this trip is for business and we are reporting to work on Monday, that was not a viable option.I required some medication that I had packed in my checked-in luggage and the above supervisor referred me to the baggage claim area. He indicated our luggage was in Tokyo and would be on the flight we boarded next. When I went to the desk, the girls spoke in Japanese and laughed between themselves before explaining that our luggage was already in Manila. I found that unfeasible as the plane landed after the other one took off. However, we didn't have the luggage regardless and they were of no assistance.

Obviously, Delta's competence and business practices have been proven useless and unreliable at this point. I would like to review Delta's customer service. Sitting next to me on the plane from Detroit to Tokyo (flight DL275) was an employee of GM who explained that there were at least 15 on the flight traveling to Shanghai. Their connecting flight was 7:05pm. Their plane was held, based solely on the number of people in the party and the priority you placed on them.

Since there is a noise ordinance in Tokyo, I could have been understanding about not holding our plane to Manila 15 minutes. But that mentioned awareness is dissolved when you hold another plane 25 minutes for more important clients. The customer service in Tokyo was ridiculous. Your employees lacked knowledge (our bags were not in Tokyo), empathy (laughing at me for no baggage and unable to take medication, or the family with no formula for their daughter, or the maid of honor missing her best friend's wedding), hid information (loss of miles) and felt that we were being overzealous. We arrived at Tokyo-Narita airport on 10/10/2010 at 6:45am for flight JL741 through Japan Airlines. We arrived on time and made it through immigration. Lo and behold, our baggage was not at terminal 3 as it was supposed to be.

We continued to the baggage claim area and filed an irregularity report with JAL. The employees indicated that we would have our luggage by 8 pm that night .I was notified at 12 am on 10/11/2010 that I would need to return to the airport to go through Customs with my luggage. This was especially frustrating because I filled out a customs form and was told I would not need to return, it would be delivered to my hotel. After explaining this to the hotel concierge, he called back to the airport and was told that the luggage would be delivered within an hour. My luggage was just dropped off 15 minutes ago, 3:00am on 10/11/2010. They included red tags apologizing for the delays.

I have returned these tags in this envelope since you will most likely need them again. I would like a credit of 12,825 SkyMiles (150% of the 1,883 between Tokyo and Manila and an additional 10,000). I would like to be compensated more than $400 as the cost difference between business class and coach can be up to $3,900 (found a comparable flight from Buffalo to Manila on 10/16/2010 and back on 11/03/2010 pasted below). This may affect your corporate relations, as we are traveling several times in groups of two or three for Chase Bank between now and March 2011 in order to train a call center site, we will review our relationship with Delta as a result of this.

This will definitely affect many of my personal contacts from flying with Delta as word of mouth spreads quickly, especially in the Internet age. I have already completed an email through your website. I will be sending the letter to the two addresses at the top of the page. I will send my letter to www.consumeraffairs.com. I will also be sending a copy of this complaint to my local newspapers. Thank you for your prompt attention to this unsatisfying situation.

I cannot begin to explain the stress and frustration I have gone through. I have lost my souvenirs and a camera that I needed to use at a friend’s wedding. All the paraphernalia I bought in Zimbabwe hasn’t been replaced. My claim is a mere $1000 claim but the frustration of losing personal belongings and being ignored thereafter and getting no communication whatsoever is the most frustrating and stressful thing. I have even sent an email through Delta’s website but that’s no help. Why do I have to take the time everyday to inquire for something when they have put me in this situation?

So, we get there and we are told our flight did not leave until 7:35. Nobody knew anything at this airlines. I am a diabetic; I sent my medication ahead so I would not have a difficult time having to explain why I had to take insulin on the flight. My feet are affected by the diabetes and all the walking we had to do, has made me very sick. We tried to explain all of this to the airline but they did not respond; they just said we had to wait. We missed the funeral. and my feet are in very bad shape. We had to pay for this service. We paid for this flight. I believe we are owed some kind of compensation for this inconvenience. We were not given any notice that our flight was canceled. I'm a grandmother in my 60s, give us some compassion which they didn't give a ****. All they wanted was the money.

We have called numerous times and completed a form on the Delta web site, but there's no feedback whatsoever. Delta's web site says, "don't call us, we'll call you" and when we've called, no one answers the phone, or doesn't return calls when messages are taken. While the bag loss was completely our responsibility, the vagueness of the tracking and control process within the security area at the airport was surprising to us, and Delta's staff disinterest has been very disappointing.

I'm sure you wouldn’t want to be treated in this manner and nor could you afford to be charged an extra $180 for luggage to get on the plane. We will never go to Vancouver again or fly out of the country with Delta again. Thanks for the sounding board.

What I did find as a shocker was that my laptop and a tennis bracelet were missing! I immediately called Delata Baggage Claim and was told to submit a Property Loss Claim Form which I did the very next morning via fax and by mail. Thirty days later, still no word from Delta at all. When I called to follow up, I was told they had no such claim for me and to re-submit. So again, submitted via fax, mail and through their website. Another 30 days go by and still nothing! I have not been acknowledged in any way, shape or form! After calling a 3rd time, I was seriously told that they haven't received anything for me.

I find this very hard to believe since I utilized several sources to submit my claim. I refused to hang up the phone until all info was taken and I was given a claim number. It is now September 28 and have heard nothing! I have provided my address, phone number and email address so there is no reason why I should not have been contacted. The fact that I have been completely ignored and treated as if my personal belongings are meaningless is completely unacceptable. When a Delta employee removes luggage from my hand and it "disappears" for 24 hours only to be returned with missing items, they are completely responsible for the replacement of it. Not only has that not happened, but they refuse to even acknowledge the claim!

He dropped us off at the wrong one. I was traveling with my two daughters. We showed our tickets to airport staff, and they told us not to worry because we had more than an hour before my plane was to leave about 65 minutes. We got to the correct terminal at 9:00 a.m. Delta said we're late and refused for us to board. They told us to see customer service rep.

The customer service rep said they did not care what happened we were late and hence, we could never board the plane. We would have to pay a penalty fee for being 5 minutes late. The fee was $500. When I told them I did not have the money, she said it was my problem and "I guess you are stuck here in Rome."

My boyfriend comes along and I told him exactly what happened and he asks to speak to the manager or supervisor. Along comes Jim **, my boyfriend then says, "Show me in the rules where she cannot be on the phone while checking in?" Now, I don't know if Jim was in a bad mood or does delta employees have a personal vendetta against minorities but he proceeded to say, "You don't have to fly with this airline if you don't want to, we don't need your business, as a matter of fact I can give you your full refund back and you can go elsewhere" this guy acted like he owned the airline.

When we asked to speak to someone else (another manager) we were told "no". Then Jim walked away, we never saw him again and he supposed to be a supervisor! I would never want people like that working for my company. Never! Overall that was definitely our last time flying with delta and since that was the last flight out, we had to a brand new rental car, rent a new hotel room and re-book our flights for the following day. This whole experience was so mortifying and a very big inconvenience not to mention the complete lack of professionalism from both those employees. Very prejudice if you ask me and i intend on pursuing my complaint further.

When I boarded the plane, a family of five was already sitting in seats 36B-F. They were buckled in and redirected my daughter to the window seat in 36A before I reached the row. When I did reached the row, the father told me it would be better for me to sit 35B because his family needed to sit together.

I noticed my daughter was in the wrong seat and pointed out to the man that I had purchased the two aisle seats in row 36. He became immediately defensive stating that they needed the seats to manage their small children and I should just take the center seat and leave them alone. I argued his point, as I had selected the seats so that my daughter and I could sit next to each other. We both prefer the aisle to any other seat in a row.

Both the father and the mother vocalized concern that the seats should go to them over myself and my daughter because their children were small and needed them. The mother became so upset with me that she offered an ultimatum. Either I sit in the middle seat and leave my daughter in the window seat where they put her or I take her seat and parent her kids during the flight. The father, raising his voice and calling me, "Sweetie", kept insisting I just take an open seat, leave it alone and stop causing problems.

Your flight attendant did little if anything to remedy the situation. She came over and asked if there was a problem but never really got to the bottom of it. Two overbearing parents and a line of angry passengers wanting to sit down kept her from taking the time to understand the situation. She didn't realize two seats had been stolen. Instead, she offered an "accommodation" to me if I stayed in my seat. It was the *** middle one which was a row from my daughter. I don't know what an accommodation is, do you? And who cares anyways. I had already been publicly humiliated.

The flight attendant didn't bother to listen to my story and understand that I had been separated from my daughter. She was unaware that I was trying to seat two passengers, not one, if she had just taken an extra minute to listen me. Later she offered me a cocktail, in the context of "wink, wink, maybe this will settle your nerves", so insulting. The angry yelling at me from two parents who were squatting in my seats, the looks from passengers and the utter disbelief that this was occurring caused me to have a good cry in the airport bathroom following the flight.

How sad is this experience? I have been tearful all day following the public berating I received from the squatting parents, arguing with me in front of my daughter and every other person within earshot. Shame on Delta for not having enough staff on board to assist. Shame on Delta for not checking boarding passes before people take their seats. The family of five boarded before anyone else was on the flight because their kids are small! A flight attendant should have reviewed their seat assignment and worked out a solution.

I did not get what I purchased, 2 aisle seats. I received, with protest one window and one middle seat. I would like a refund. The flight attendent failed miserably in her job. I would have like to have seen something convincing from Delta, i.e. they were going to locate and discuss the exchange with the flight attendant. Reassurance that Delta had reached out to that family of five and notified them that their behavior is not acceptable on future flights.

Instead, I received a boiler plate apology reply letter (with the wrong flight direction in it) presenting me with 3700 miles, the Delta award equivalent of a magazine subscription.

By the way, the girls traveling were 17 and 14 and travel often. It wasn't as if they were 5 and vulnerable. I understand if you asked for the service or if they told you when you purchased the ticket, but to claim it is for additional liability reasons when other airlines don't have the fee is ridiculous.

I was advised to try a different browser, as the one I was using may not support their website. I tried that, and got the same result, so I called back. This time, I spoke with Heather, who thought it was odd, so she offered to try entering the information for me. She did that, and also received the same message. She informed that I could use a friend's credit card, and she would waive the normal $20 fee for making a reservation by phone. I agreed, and called a friend. I called back about 30 minutes later to confirm the reservation for my daughter, and spoke to a different representative who was unable to transfer me to Heather.

I went through the process with her once again, and when she gave me my total, it was $20 higher than I was previously quoted. She explained the $20 fee, and I explained that the fee was to be waived due the problems with the website not accepting my Visa number. She refused to waive the fee, so I asked for a supervisor. I was then connected to Junaid. Again, I explained the whole story, and again was refused, and was told by Junaid that if I didn't want to pay the $20, I would have to go back online and make the reservation myself with the friend's cc number. Although frustrated, I proceeded to do so. After entering the credit card information, I was directed to a screen to verify the credit card, which asks for the last 4 numbers of the SSN of the card holder. Obviously, I'm not going to ask anyone to give me that information, as I don't find it acceptable or appropriate. So, I call that friend, and she has to make the reservation for me, which she agrees to do.

Finally, 5 hours after starting this process, I had confirmation of a ticket purchased for my daughter. The following day, I was balancing out my checking account, and discovered that Delta Airlines was holding almost $900 against my checking account-4 separate transactions from each time the attempt was made to enter my card #. I immediately called Delta Airlines corporate office. I was told they would not release any funds until I retrieved all the necessary information from my bank. I called the bank and got that information, and called Delta back yet again. It was explained to me by Delta, that the necessary fax would be sent in 2-3 business days for the funds to be released. I explained that this was not an option, as this was not due to my error, it was an error with their website, and I would have several checks trying to clear my account-for rent and for bills-that would be bouncing before that time. After an hour on the phone, I was told the fax would be sent to my bank.

The bank had not received that fax by the end of that business day. So, on the phone to Delta yet again, and I'm told the fax was not sent, but was put in queue to be sent within a couple days. Again, I stress the importance of clearing this matter up immediately, and I'm basically told "too bad so sad". Meanwhile, my rent check bounces. I try several more times to contact customer care at Delta Airlines, and get a recording stating that they are experiencing a high call volume, and are not taking calls. I've sent more than one email to them explaining my problem, and have stated the only way to satisfy me, as a consumer, at this point, is for me and my daughter to fly for free in October. I have gotten no response.

Now, the funds were automatically released back to my account on 9/10 after time expired, not because Delta sent a fax.

Having worked years ago at an airport for a different airline, I am well aware of the things that happen to bags and how things just disappear. The camera itself is not important as the pictures within. Delta has sent me from one place to another about this matter. I am sure I will never recover this camera or the memories within, but it would be nice that someone else would care enough to listen and try to help. I would like to hear from others that have lost items with the airlines and have had little help and given no hope of ever getting items back. The economic value of the pictures in the lost camera are priceless to us. Some we can get from other family members but most are not replaceable.

I was supposed to return to U.S.A on 9 September 2010. Accordingly, I went to Hyderabad airport and I was denied by Air India to get my boarding pass stating that my Air India ticket was cancelled by Delta Airlines which was not my mistake which you know well. Finally my husband has to be reissued a ticket by paying extra money at $287, charging on my visa credit card. I spent thousands of rupees going and coming back from airport to home. I have to spent more money staying in a motel those extra four days.

I am a loyal Delta Skymiles Card member. My card is **. How can you justify my case? I will appreciate if you do something by reimbursing my extra money. If you need proof, I have everything with me

When I arrived in Montreal, I went to check in at Air Algerie and asked if my bags had been transferred yet. They informed me that no bags are transferred for international flights in Montreal and I would have to contact customs to collect my bags so I could bring them to check in at the Air Algerie ticket counter. Keep in mind that I was already through customs and immigration and outside of the secure area of the airport. In other words, Delta charged for a service that was not performed, and could not be performed. Delta ignored several online complaints, and even completely DENIED they made any charges when I called them. When I complained through my company's travel department, Delta responded and offered me a $50 voucher. I said this was unacceptable because they charged me $55 for a service that was not performed and could not be performed that is to transfer baggage from Delta to Air Algerie in Montreal. I have inserted the messages between a representative of Delta Airlines and myself: Delta Airlines to me.

I do apologize for any misunderstanding regarding the $55 additional charge. The agent was incorrect in stating that it was a transfer fee. It was actually the following as stated from customer care: We do have a baggage agreement with Air Algerie and the charge for bags weighing 51-70 lbs. is $150 for international travel. When paid at the airport, the fee for a second bag is $55 for international travel so he was charged correctly. The PDR shows the following entry: We will be addressing this with the station to make sure they are clearer with our travelers so that there is no miscommunication on their part that is any way confusing. Customer care sent the voucher because they felt that it would offset your inconvenience. However, I am prepared to do more than that as we value you and our relationship with Boeing.

As I am unable to refund this, I am prepared to offer you an additional transportation credit voucher that can be used for personal use in the amount of $300. My offer of depositing 5000 sky miles into your account still stands as well. If you provide me your sky miles number, I will make sure this is posted. Please advice at your convenience. Have a good evening. According to this response, the entire $205 charge was because the bags were being transferred to Air Algerie for an international flight. However, the leg from Montreal to Algiers was not on the same itinerary as the Delta flights and no transfer of baggage occurred between Delta and Air Algerie. Additionally, the Air Algerie flight was business class thus there should be no baggage fees. This is my response to Delta.

As stated in the previous message just sent, I flew business class on Air Algerie thus there should have been no baggage charge at all. Your ticket agent did know this when I told her I was going to Algeria. However, I would also like to know how you could get away with charging me baggage for Air Algerie when I had to pick up my baggage in Montreal and then go through a complete check-in at Air Algerie's ticket counter? In fact, it was even more of a hassle that that. Because of incorrect information, I did not find that the bags don’t transfer until I cleared customs and immigration in Canada and tried to check in at the Air Algerie counter. Because of this, I had to go back through customs and security to get my bags. Additionally, the Air Algerie flight was not even on my itinerary or in your system in any way. The only reason that your ticket agent knew I was going on to Algeria was because I told her.

According to the latest explanation you provided, the entire $205 charge is fraudulent as no bags were transferred from Delta to Air Algerie. Incidentally, my colleagues who also had to fly to Montreal to go to Air Algerie were not charged any baggage fee by the United since Air Algerie was business class. On my return trip, Air Canada charged me $25 for one excess bag and said that I did not have to pay for the overweight bag when I paid for the second bag. Delta’s response was the charges were for the Delta flights and not for the other carriers. Each airline does have different fees that are charged and I am sorry you feel you were in any way charged inappropriately. I have forwarded your complaint on to the station for review.

If you decide that the compensation offered is agreeable, I will forward you a $300 credit voucher for your future use. “Once again, the Delta representative completely ignored the point that there was no interaction between Delta and Air Algerie. I had to pick up my bags and re-check them with Air Algerie in Montreal. Air Algerie ticket agents removed the Delta routing tags and replaced them with Air Algerie routing tags. This was my last response that has not been acknowledged, “You have completely missed the point. You keep claiming that this is a fee charged by Delta due to an agreement with Air Algerie. However, as far as Delta was concerned, I was going to Montreal.

There was no interaction between Delta and Air Algerie in any way, shape or form. Delta Airlines charged me for a service that could not be provided and was not provided. When in Montreal, I had to collect my luggage at baggage claim, leave the security area, go through customs and immigration, and then check in at Air Algerie's ticket counter just like any local passenger who departs from Montreal Airport. The Air Algerie ticket agent removed the Delta routing tag, and put an Air Algerie routing tag on my bags. There was no connection whatsoever between Delta and Air Algerie yet delta charged me $205. If I charged $205 to perform a service, take your money and left, you would call the police and charge me with robbery, or at least fraud. This is exactly what Delta Airlines did to me. “The Delta representative has since ignored all other responses.

Twelve days later (July 21), I filed a claim both by mail and by email for $338 worth of lost and/or damaged items. On August 11th, I received a letter from Delta asking more patience. Two weeks after that, I called to ask about progress. The customer service was only able to forward my concern, as the Claim Department is not directly available to the traveler.

This time, I spoke with Heather, who thought it was odd, so she offered to try entering the information for me. She did that, and also received the same message. She informed that I could use a friend's credit card, and she would waive the normal $20 fee for making a reservation by phone which, by the way, I feel is a little ridiculous. I agreed, and called a friend. I called back about 30 minutes later to confirm the reservation for my daughter, and spoke to a different representative who was unable to transfer me to Heather. I went through the process with her once again, and when she gave me my total, it was $20 higher than I was previously quoted. She explained the $20 fee, and I explained that the fee was to be waived due the problems with the website not accepting my Visa number. She refused to waive the fee, so I asked for a supervisor. I was then connected to Junaid.

Finally, 5 hours after starting this process, I had confirmation of a ticket purchased for my daughter.

Then, I was balancing out my checking account, and discovered that Delta Airlines was holding almost $900 against my checking account, 4 separate transactions from each time the attempt was made to purchase a ticket. I immediately called Delta Airlines and got the number for their corporate office. I called that number, and after remaining on hold for over 15 minutes, I explained my situation to them. I was told they would not release any funds until I retrieved all the necessary information from my bank. I called the bank and got that information, and called Delta back yet again. It was explained to me by Delta, that the necessary fax would be sent in 2-3 business days for the funds to be released. I explained that this was not an option, as this was not due to my error, it was an error with their website, and I would have several checks trying to clear my account, for rent and for bills, that would be bouncing before that time. After an hour on the phone, I was told the fax would be sent to my bank.

The bank had not received that fax by the end of that business day. So, I'm on the phone to Delta yet again and told the fax was not sent, but was put in queue to be sent within a couple days. Again, I stress the importance of clearing this matter up immediately, and I'm basically told, "too bad, so sad." Meanwhile, my rent check bounces. I try several more times to contact customer care at Delta Airlines, and get a recording stating that they are experiencing a high call volume, and are not taking calls. I've sent more than one email to them explaining my problem, and have stated the only way to satisfy me, as a consumer, at this point, is for me and my daughter to fly for free in October. I have gotten no response.

I will continue to try contacting them. In the meantime, I am telling everyone that I possibly can to never fly Delta Airlines. And I, myself, will certainly not have them on my top list of airlines to use ever again. Their complete lack of customer service is beyond disappointing. I will continue to spread the word wherever I can to not fly Delta. And I will also plan on shipping my belongings to where I will be staying as. I don't trust Delta to get my luggage to my destination and I've discovered that their charge per bag is $60, outrageous!

Also, on another side note, my bank tells me that this is a frequent problem they have with Delta Airlines, but have not had this problem with other airlines. That tells me that Delta Airlines has a faulty system that they choose not to change. What a nice way to lose customers.

The suitcase is less than one year old and has been used for only about 5 times at most. The agent gave me a $25 coupon that could be used as credit for my next flight with Delta. This was the exact amount I paid for the safe transportation of my checked luggage. I paid $285 for this suit case less than a year ago. It has four caster wheels and I loved the smoothness of the rollers. With the crushed frame and the hole at the bottom, I am no longer able to use this suitcase anymore.

After explaining all of this, there was no support or consideration from the Delta staff. If that was not bad enough, on our return home, we were delayed from Traverse City to Detroit by 45 minutes. And again another 45 minutes from Detroit to LAX. Despite these delays for our scheduled flights, our baggage did not make the flight to LAX. Upon arrival in LAX to find no luggage, we were told that it was not known when our baggage would be delivered. We were told that our baggage may be on the next flight which would not arrive for another two hours (10:30pm).

As of 11:00am the following day we still have no luggage and no information as to the expected time of arrival. The only information I have been given is "It's on another flight" (from a Delta representative) or "luggage has been located and is scheduled for delivery" (from the on-line service). Today was my daughter's first day back to school and had new clothes that she had purchased along with souvenirs that she wanted to take with her and show friends and teachers; however, was unable to do so.

Our trip was 10 days long and our personal items, clothing, and necessities are still in limbo. My daughter was forced to have to wear the same clothes she wore on the plane to school. We were also forced to have to purchase items that were needed for grooming and bathing for my daughter in order to be ready for school. The Delta employees failed to make any attempt to assist us with our needs given the circumstances. Unfortunately, the Delta flight attendants' friendly service were overshadowed and were not nearly enough to outweigh the horrible experience my family has had with Delta Airlines. Our overall experience was one of disappointment and frustration.

Finally, after an hour, I was told to go to baggage claim. Yes, they considered a human being as baggage, but they could only tell me that yes, she was on the plane and was picked up four minutes ago. Now, why did they make her wait over an hour after arriving at the gate? We will never know. This situation was very confusing to my old mom that she fell to the ground after they dropped her off outside, without waiting for outside assistance, me. Then a stranger, not a Delta employee found her and assisted her in getting home. I was never notified that she left until three hours after the plane landed and Delta could not tell me what claims area she was dropped off at and we are sure it was not at the designated area. Bottom line, do not use Delta if you are flying out an elderly or a child on their own!

When I picked up my mother, I found her struggling to carry her bag and she was alone. She also told me that she was lost for at least a half hour. She was unable to ask for assistance herself because she is unable to speak English and can only speak in Greek. I am appalled that a frail, 85 year old woman was allowed to travel without any assistance. When I picked her up, she was flustered and exhausted. Again, I filed a formal complaint against Delta airline. I was awarded a $50 travel voucher after the first episode. Excuse me, but this voucher could never make up for the incompetence of that airline. My heart broke when I saw her struggling with her bag and I don't need another $50 voucher to shut me up. What I need is for them to take total responsibility for their incompetence. I am livid and want to see justice. Can you please assist me on this? Thank you.

Delta does not do courtesy upgrades. I explained I was not mobile, in pain, with MS and needing injection, which I did myself to avoid DVT (clots in my legs) as a result of the cast. The hotel also called delta and the same answer. Pay $2325.40 or sit in couch. I cried and begged. Bottom line was $2325.40 or else. Under duress and feeling like I was being extorted, I had no choice but to pay. I phoned delta corp. customer service today August 26 and Anna a corp. supervisor said basically the same thing in" company speaks". I flew in business class and they would not and will not refund my $2325.40 despite the fact I was incapable of flying in the couch section. She offered my $150.00.

I asked to speak to her supervisor and she said no. They will "launch" and internal investigation, but I will not be speaking with them again as I refused the $150.00 and they will not refund my $2325.40 they demanded of me. She would not give me the name of her supervisor or give her last name.

After waiting in line, we were informed the earliest possible flight would be Monday, June 7, 2010! It was then I called the Delta customer service number and was told that the gate agent had the option to provide us with a voucher for a rental car. This was not the case. While the representative offered the standard hotel voucher and an insufficient food voucher, it was more important for us to get home, as scheduled. We had someone watching our home and pets, and she was not available beyond our scheduled return date. Given the circumstances, (which has occurred to me at least twice in the past 6 month, on the same Atlanta flight), we had no other choice then to rent a car and make the drive home.

Other passengers overheard me making rental car arrangements and were equally in need of getting home as planned. Being sensitive to the needs of others to arrive home, as planned, I offered to rent a large vehicle, with us sharing the $282.78 expense, for us all to ride home. That's when Tamatha and Bailey B. and James H. joined us. I travel regularly for business and have selected Delta as my primary air carrier, mostly due to the merge with Northwest, and available flights. I must say more often than not Delta either cancels or delays flights, due to mechanical issues. While I understand mechanical issues occur, I do not understand why customer service seems to be absent for the travelers whom have made deliberate flight plans with specific carriers.

It seems that instead of Delta offering the hotel vouchers, it would make more sense for your organization to give passengers the option to drive to their final destination and refund the value of the scheduled flight segment. I am writing to you today to give Delta the opportunity to "do the right thing" by compensating my husband and I; and ideally, the three other Delta passengers who had to take matters in our own hands, in order to arrive home as planned. If you would like a copy of the receipts, please provide the information to submit them.

I have also sent a copy of this letter to the organizations listed below, as a means to voice my opinion, as a consumer that something must change! Those of us, who travel for business purposes, have minimal choices when it comes to face-to-face meetings with our clients. We rely on the airlines to not only transport us safely but, on time! If this means you need to change your process of maintaining equipment, please do so! The inconvenience and cost ($282.78 car rental + gas) of having the drive home rather than fly, as planned and scheduled.

First of all, I fly a lot from Honolulu to the mainland. I usually fly United or Hawaiian because Delta has such poor selections on destinations and the service is horrible. The employees are arrogant and unfriendly. They talk down to their customers and make them feel so insignificant! They need to know the reason they are employed. It's the customers! I even brought to the operator's attention the best price guaranteed motto advertised. I found a round trip on Hawaiian Air for $370.00. I was then put on hold, only to be later told that it doesn't apply to reward miles. So why do they call it a reward program? They don't reward the customer in any way possible. They charge you to use it, they charge you to upgrade, they charge you to change it in any way possible and they charge you $150.00 per ticket to cancel! How are the customers getting rewarded? I emailed customer care and called, only to find out that customer care (ironic isn't it?) was closed! So that should pretty much tell you how much they care and want to reward. All I wanted were seats together!

At 1am on February 10th 2010, I purchased a new ticket on another airline at a cost of US$737 directly to Toronto which was more than three times the cost of my original Delta flight of $211 which was booked months earlier. Apparently there was a problem in New York but flights not connecting in New York were not affected. At about 2am on February 10th 2010, I emailed Delta to say that I had booked on another airline. Delta emailed back to say that they could not deal with my email for another 2 to 3 days.

I proceeded to file a claim in court. Delta filed a defense referring to its terms and conditions available on its website to the effect that in the event of a cancellation the passengers remedy is for a refund of his fare. I replied to state that those terms and conditions were not brought to my attention when I booked the ticket. Deltas defense filed in court had appended to it the said terms and conditions which were about 80 pages long. Delta retained a firm or prominent attorneys to defend the case.

There followed considerable correspondence between me and Deltas attorneys about the legal aspects of my claim and Delta's defense. When the case was called in Court I appeared in person and Delta was represented by two attorneys and Delta conceded and agreed to reimburse the $737 ticket, court costs and the cost of telephone calls I had made to relatives in Toronto on the night of February 9th 2010 and the Court entered judgment against Delta by consent.

I kept my word that I would continue to fly Delta. A few days after I filed this case but before it came on for hearing, I needed to travel from Buffalo to JFK and I made that booking on Delta flight 6606 although Jetblue was also available for the same fare. So for those who say don't fly Delta, you are wrong. Patronize them so they have money to compensate you. Keep on flying Delta to keep up the competition to keep fares low but be sure to demand justice from them. In my case, they refused to pay but they ended up in court paying my full claim, court costs and their own attorneys. My cost was a minimal filing fee which Delta repaid as part of the judgment.

What happened was that, despite having no problems on the initial flights, for the return segments, DL and CSA discovered that they don't have a contractual agreement for unaccompanied minors and refused to take our daughter on the scheduled plane. It took hours of transatlantic phone calls, standing and waiting for 5 hours at the airport, custom police involvement, etc to have her put on the last transatlantic KLM/DL flight, after change of planes in Amsterdam instead of Prague on the same day. This also contravenes international travel rules of minors having the last connection of the day, which is designed to avoid having unaccompanied minors stranded overnight in other countries.

I would definitely consider any other airline or ticket pricing before agreeing again to travel with Delta! There was anxiety at the airport for the minor and accompanying family and prolonged emotional distress related to safety of our child during travel with Delta. Also, emotional and physical distress for the accompanying 77 year-old grandmother (at the OTP airport), who has preexisting medical conditions aggravated by this situation resulted to heart disease and severe flaring osteoarthritis of the knees, with recent medical visits for these complaints due to the fact that she had to stand for about 5 hours.