Delta Air Lines Reviews

The people at the ticket counter could not help me rebook a later flight, they essentially cannot do anything except weigh your bag and slap a heavy tag on it. They directed me to a single black phone on the desk which was already in use. After waiting 15 minutes for other disgruntled passengers to use the phone I got my chance. The unhelpful lady on the other end wanted to charge me a ridiculous fee to rebook but told me I could do it myself online for cheaper. Flying standby was not a great option because we had multiple connections and there was more than just me traveling.

I went to their website and it allowed me to modify my current itinerary. I selected to only modify the outgoing leg of the trip and selected a later flight, paid the difference, and got on the plane.

A week later when I arrived at the Miami airport to check in for my return flight I found I had not reservation. Apparently what happens is when you miss the first flight the entire itinerary is canceled. Fair enough, but when you go on their website it shows your original itinerary and allows you to modify it without ever indicating the original flights were all canceled. So by modifying the outgoing legs but choosing to leave my return flights the they were (which is what I desired), I ended up with no return flights.

The Northwest reps in Miami were useless and said they had no supervisor I could talk to. They directed me to the single black phone where I again had to wait my turn. The lady on the other end, while pleasant, told me there was nothing she could do and she also had no supervisor. Essentially there is nobody that works in Northwest customer service who actually has any power or decision making ability. She said my only option was to book a one way ticket for the return flight and then submit a claim for reimbursement when I arrived home. She suggested I email rather than call because you'll never get a person if you call.

I eventually gave in, booked the ticket, and flew home. Despite her advice I tried to call Northwest. All I received was a looping recording that repeated their website address and their mailing address. So I went to their website and submitted the complaint, detailed the whole story, and asked for my refund. I never received anything in return. Not even an acknowledgment of the complaint.

I called my credit card and had the transaction blocked hoping this would get Northwest to at least speak to me. However, my credit card eventually dropped the block because I had agreed to pay the one way ticket and the customer service rep telling me I could get it refunded did not represent a verbal contract. That is where I am now and I don't believe I will ever get anything back from Northwest.

They are in a service industry yet they have no customer service whatsoever. All I can do now is never fly Northwest again (and I am a very frequent flier) and encourage everyone I work with and all of my friends and family to never do business with them. So if you're reading this, save yourself a massive headache and potentially hundreds of dollars and fly a different carrier.

A $192 round trip ticket turned into a $1500 ticket and nobody from Northwest Airlines would even respond to my complaint in any way whatsoever. I fly very often and so do a lot of people I work with. I will never fly Northwest again and I tell everyone about my experience. I have already easily cost them more business than they took from me. I had three trips is the last month, some with three or four coworkers, that I would have normally flown Northwest but we chose a different carrier.

The first representative I had spoken to offered me $175 for my inconvenience. She then said she could not do it because the computer would not allow her to. This was a offer and therefore should be a considered as a verbal contract. I told her that she already had made the offer and therefore should fulfill it. She quickly proceeded to redirect my call to another person before I could even get a name.

I had to explain the situation to the second representative since the first one did not even bother to. The second person said that the first person did not know what she was talking about. She offered to cancel my non-refundable flight reservation and issue a full refund to possibly book a non-stop flight with another airline since the flights were not the same (non-stop vs. one-stop). I told the representative that I had already researched that the non-stop flights have already been sold and therefore there would be no point in changing flight plans. I explained Delta had not given me enough notice to book a non-stop flight and therefore should offer me something in return. This representative said there was nothing else she could do or offer me. I demanded the $175 that had originally been offered. She still said she could not do that. I then asked to speak to her manager. She said her manager would tell me the same thing, in a snotty voice. Then she transferred me.

The manager got on the phone and I explained the same thing to him. The answer was still the same. I asked why the first person would offer something they could not offer. He was quick to change the subject of offering the full refund and canceling the flights. I asked if that was the best he could do and he said thats all he could do. I told him I would never fly with Delta again. He said Im sorry we are going to lose your business in a sarcastic tone.

If Delta would have offered something other than a sarcastic and snotty attitude I may have left a happy customer. They could have offered skymile points, a first class upgrade, or a partial refund for the flight change but they did not. Instead they infuriated me with their lack of customer care. If Delta's representative makes an offer it should be honored even if they did make a mistake. Shame on you.

After asking for directions several times - and by the way, her first directions were incorrect, she finally arrived at her gate with 10 minutes to spare...only the plane left 10 minutes early by her watch. She got very upset and could not even place a call to her children. She did not want to upset us, knowing there was nothing we could do. The woman at the gate simply explained to her that she should have been there 30 minutes before the flight. How rude was that! After she returned home, she called to let us about her ordeal. Please know, that my mom is the sweetest and most understanding woman I know. She is not the one complaining. I am.

I called immediately to voice my complaint and that person, not a recording, told me I should go "On Line" to complain. She could not help me. That did not set well with me, either. Right now, my mother has an extremely aggravated knee joint and I am sure it is because of all the walking and stress of the moment. They offered her no assistance and I will never fly Delta again. Nor will any family member fly Delta again. Oh yes, the woman did offer my mother a $25.00 gift certificate. What good would that do her if she never uses Delta again.

allow changes of any kind, I had no right to reschedule the flight and would have to purchase another ticket. I received this information orally by the counter agent, who was in a rush to go somewhere else, and they did not give me any written statement outlining my rights in this kind of situation.

to Tokyo on United that cost $1700.

So we all go up to the gate hope to leave then we find out our plane has been cancelled. So we go down stairs to get rebooked hoping to get home that day and the line is so long. So after about an hour we get James again at the ticket counter. after repeatedly appologising for the cancellation before I can open my mouth to ask what our options are he hands me more boarding passes for another airline to get me home to Dallas. He told me that when he found out the plane had been cancelled he promptly booked me elsewhere. This is what I call customer service. We got home 2 hours late but we got home that day. I just hope that other customers who got James at the ticket counter were as pleased as I was...

1. He said that the plane would not have been flight worthy with a broken APU system and that the pilot was likely instructed to turn it off to save fuel which is a random practice airlines use to cut costs.

2. He also told me that the plane deliberately pulled onto the tarmac as was allowed to sit. Flight "on-time" departures are determined by when the plane pulls away from the terminal and not when we are actually airborne. This blows my mind because the flight was already delayed due to weather so I don't understand why we couldn't have just stayed in the terminal until it was time for us to leave rather than NWA forcing us to sweat it out on the tarmac for so long.

The pilot called back several times telling us that it was just as hot up in the cockpit as it was the cabin so he could empathize with how we were feeling. He told us once that we were second in line to take off once then came back several minutes later stating that we were fourth in line. After the passengers all moaned about it for a few minutes he came back and told us that we were taking off next and that once we were in the air the cabin would cool down considerably. Once we were in the air the temperature slowly cooled off but neither I nor my wife, Allison Wattnem, ever got comfortable.

The fact that NWA has instructed its pilots to conserve fuel by cutting use of the APU systems is not only cheap, it's wrong. We paid for our tickets far in advance when the price of jet fuel was at one price and ended up being penalized on the day we flew home. We did not get what we paid for.

departures to foster their image as a good carrier.

You can tell have great anxiety about getting on a NWA flight anytime soon.

I don't like being treated like cattle.

the consequences that can result are life -threating, as well as, identity theft can result.

A half an hour later when she got to the front of that line, she was told that she would probably miss the flight due to a long security line, the flight was leaving in 13 minutes. She would need to reschedule her flight at a cost of $100. The next flight was over 4 hours later, so she told the representative that she did not want to check the car seat at this time, so that she could leave the airport. The rep who rescheduled her flight, momentarily forgot she said this and sent the bags through. The rep tried to retrieve the bags after finishing the reschedule but then told her that she could not get the car seat back. So she waited in the airport holding my 10 month year old for over 4 hours and we ended up paying more than two times the price of the ticket for a short flight on northwest airlines. I'm not making the mistake of flying northwest airlines any more.

Finally, they told me that there was a ticket available for the next days flight for almost twice as much as I had paid for my own ticket. I didnt have that sum of money, I started crying again and bagging for help. Finally, they told me that I had to pay $200 for next days flight in addition to $900 that I had already paid for the flight I couldnt get on! It was the only option I could choose from, so I paid! Because I didnt have a place to stay in Moscow (I am a student and cannot afford paying for a hotel in Moscow), I had to spend a night in the airport. Next day I finally got on the plain. I had a connecting flight from N.Y. Kennedy to Cleveland. When I arrived at the Kennedy airport in New York, my connecting flight to Cleveland was cancelled until the next day because of the weather conditions. As it was not their fault Delta didnt provide a hotel, and I had to spend another night in the airport!

Next day I had to go to Newark to catch my connecting flight to Cleveland. In Newark I found out that my flight was cancelled again because of some technical problems and they reregistered me for a flight to Atlanta so that I could catch a connecting flight to Cleveland from Atlanta. I got on board for my flight to Atlanta. When I arrived to Atlanta, my flight was late. I ran as fast as I could with a heavy hand-bag to catch the flight to Cleveland. There were several people running with me, but it was late anyway, the plane had already taken off. It was 10:00 pm. I was exhausted, dirty, stressed, and hysterical. I started crying again, because it was beyond my physical and moral capacities.

When I came to a Deltas representative, they rescheduled my flight to Akron (instead of Cleveland) for the following day and finally game me a room in a hotel. This time I spent a night in a hotel. As most of the rooms were already taken, they gave me a smoking room, and I dont smoke. It was absolutely terrible! I couldnt sleep normally and was suffocating with coughing all night. Next day I finally got on a plane and came to Akron. It was July 29th. I had missed a very important meeting on July 27th. On July 30th I was supposed to start teaching.

During that trip from Moscow to Akron I lost around 10 pounds. My stomach was messed up because of eating fast food. I was stressed and depressed. More than that, I got sick with bronchitis. I couldnt work and study effectively. It took me more than two months to get back to my normal condition. But because I lost almost half of the semester being sick and depressed, I could not catch up on. I was supposed to graduate in December, but I could not finish my exit work on time, so I had to ask for the extension. I only defended my thesis in May, 2008. I WILL NEVER FLY with Delta again!

$200 that I had to pay in Moscow so that Delta could put me on the next-day flight. I still have soumach problems and pain in the back.

I finally told him to stop whining and that the flight attendant could help him find seating with a lot more leg room in the back. (I had looked to see if there was ample room in case it kept escalating and there was). He told me So you really want it that way? I said yes and he kicked with either both knees or feet but my seat jolted forward with much force. The woman beside me turned around and she was very angry with him as well. I turned on the flight attendant button because at that point I was very afraid. The flight attendant came and told me I had every right to move the seat, but he was very agitated so she asked me if I would move, so I told her I would only move forward because I did not want to get off behind him. I moved and by that time I was in tears from this incident. The flight attendant was very nice and concerned.

The middle of my back keeps getting more painful and it is very uncomfortable to work sitting at my computer. I went to my Human Resources Department and explained the situation. They advised me to call and write you regarding this incident and to pursue seeing a doctor. I would like to file a claim to Northwest to cover any medical bills incurred from this unfortunate situation.

back injury

I am left to go an extra 30 miles to airport in S.D., but how easy would it have been to re-route me to SNA, not exactly rocket science, I had used miles to upgrade to 1st class and I guarantee there were open seats, but I never had a chance t0 talk to someone who could/would do anything-- As mentioned before--We make at least 4 flights a year (sometimes more) from Detroit to Orlando, and believe me, I will never fly this route on NW

Northwest Airlines started moving our gate from one end of the terminal to the other and back, for the next 6 hrs. for a total of 8 gate changes! After many customer complaints and a gruelling day, we were the last flight out at 11:20p.m. traveling on a turboprop with a flight crew who couldn't wait to throw us off the plane in Bloomington, IL. so they could go drinking!! Things weren't much better at the Bloomington Airport. After a 1hr. 20min. flight to Bloomington; there was no one from Delta or Northwest to see to passenger dilemmas. The airport luggage carouselle went around about twice and they shut it off; not allowing anyone time to use restroom and get there to pick up luggage. This left a few passangers with small children standing there unable to get to their luggage.

There was no one there to help solve this problem and they were literally turning out lights on us to encourage us to GET OUT so they could close up the airport and go home! This is totally unacceptable. We will NEVER fly Northwest Airlines again; IF, I EVER fly again! We could understand the flight delays due to weather; but there was no excuse for the mishandling of the entire situation by Northwest Airlines. They had no sensible explanation for moving us so much to different gates.

This entire fiasco cost us more in time and money than planned; even allowing for possible delays. My husband is diabetic and must eat at regular intervals. There were no considerations made for any of the passengers needs by Northwest Air during the entire process. Northwest obviously has no plan in place to handle such fiascos. We had a 1hr. drive ahead of us from Bloomington to get home; getting us home at 2:00a.m. My husband had to get up for work at 6:00a.m. on 6/09/08. This is not good for a diabetic person.

Instead they told me I needed 240,000 miles for the free ticket, or 60,000 and 950.00 per person for a round trip ticket. There web site doesn't say anything about black out dates or availability. No where on there web site did it mention anything about 120,000 miles per person for a round trip.

This extra cost of 1900.00 really cut into my budget for our family trip. I emailed Northwest with this complaint and NEVER received a response or an explanation. If I had known about the extra cost or the extra miles needed up front I could have planned my trip better and been a pleased customer but instead I'm angry and not happy with Northwest. All I would like them to do is put on there website what the actual cost would be not wait until I'm ready to book and then get hit with a 1900.00 bill.

I wasted hours trying till I got to the conclusion it's all fake! They want me to call their overseas support so that they can make $30 for me to make a change to my return date! If at least they said so on their site so that I don't have to waste my time trying online!

I'm just flabergatsed I wish I could call my Congress rep. or somebody and report this!

I waited about 20 minutes and then went back to find out if it was going to be able to make my final connecting flight from Detroit to Halifax. At this time I was told that I was rebooked to go from Detroit to Halifax the following day, as I would not be in time to catch the next leg of my flight, Delta flight 6874. I told the customer service rep that this wouldnt work, that I needed to be in Halifax tonight or not at all. At this point they printed a ticket out for a 9pm flight back to San Francisco, obviously this didnt make me happy but I was told there were no other options into Halifax for that night so my options were non-existent. The ticket I was given said check in required so I went to the desk and they told me to just to return 1 hour before the flight.

So, now I had 5 hours to spend in the airport, I had left San Francisco at 630am, it made for a very long day for me, especially since I never did get to my destination. During my many hours at the airport a representative from Delta airlines called me and inquired as to why my ticket showed be going back to San Francisco. I explained to her the details and she apologized to me and confirmed with me that I was indeed on the 9pm back to San Francisco. At 8pm, 1 hour and 10 minutes before the flight to San Francisco was to leave, I went back to the gate and was told there was a problem, that I was not in fact booked on this flight and I had to go back to customer service to have it straightened out. I was at customer service about 30 minutes and they finally printed me out a ticket for the flight.

At this point I went back to the gate and tried to board the plane. I was in line and was called and told to come to the counter for an important message. The service desk that had just issued me the ticket was on the line to let me know that if I take this flight Delta has fulfilled their end of the deal. It goes without saying that after spending over 6 hours at the airport and making countless trips to the customer service desk, boarding gates and making calls to Delta that to wait until it was almost 9pm AND the flight was leaving AND there were NO other options for me, to JUST then being told that I was going to be screwed over was just the most appalling customer service I have ever experienced.

I actually feel I dealt with the delays and all pretty well, even after wasting the better part of a day of my life in Cincinnati airport and never getting to where I wanted to go. But at the eleventh hour for Delta to get around to telling me they were going to wash their hands of this whole flight if I wanted to go back homeI cannot and WILL NOT get over. I also had a hotel that was non-refundable that I spent $345.78 on that I am requesting you refund to me for your lack of fulfilling your obligation to get me to Halifax.

I was NOT looking for a free roundtrip ride to Cincinnati airport, I was paying $1500 to get to Halifax and back. I am also including the reservation from the Sheraton 4 Points hotel in Halifax that I paid for but was unable to use.

After 15 days my I received the hand luggage and the valubles are missing in it. Again I called the central luggage nwa and reported the lost Items in my hand luggage and they told It will take 30-45 to Investigate on this but we didn't received any Information that they are investigating on my missing Items. The worth of the missing items is around 15000 US dollars.

Stolen all the valuable goods from the hand luggage. I thought my journey with NWA is risk free but it's total risk If you are checking the luggage.

Our flight was at 7:25 am and we arrived at approximatley 7:20 with our boarding passes in our hand to board flight #0944. The boarding clerk looked at us with a discussed look and told us we were to late to board the plane (WHICH WAS STILL SITTING AT THE GATE AND THE BOARDING DOOR WAS STILL OPEN). (IS THERE NOT A PORCEDURE THAT A LAST CALL IS MADE IF SOMEONE HAS NOT BOARDED? WE HEARD SEVERAL BUT OUR NAME WAS NOT CALLED) She made a phone, call, I'm thinking maybe to the plane and went over and slammed the door and made another call to the ticket desk to let someone know that we would be up to make different arrangements for a different flight.

We went back up to the ticket desk, but there were no other flights going out that day to make connections to Cancun. The only thing they had for the next day was seats in first class which cost us $520.00 extra in addtion to what we had already paid Bookit.com for tickets. After paying for our tickets we had to call the hotel and see if they would have a room for us againg for another night, which they did and so they came back over to the airport and picked us up. This cost us another $44.88 for the room and another $8.00 for parking. (WE HAD TO SPEND AND ADDITIONAL $749.88) because of not only the slowness of the security department but the rudeness of the boarding clerk, and the fact that our flight was still sitting at the gate, not moving.

We are both retired and money is something we do not take lightly. We would appreciate compensation in the amount extra money we had to put out. The fact that ourcomplaint was put on the web, This is just not satisfactory. It would be greatly appreciated if we were compensated for the 2 first class tickets we had to pay for, our 1 night additional stay and parking for our automobile for an additional night and for the cost of $137.00 for the dinner cruise we missed because of arriving a day late, which was the day of the cruise.

The total amount is $749.88. As you responded to us by e-mail on May 13, 2009, you don't have to post this again, just a response from one of your staff about what your company will do about this problem. I, also, be sending a letter to the Better Busness Burea in Atlanta, as this seem to be the only way we were able to get a response from the booking department in Florida.

When we landed we still had 30 minutes to get to the connecting flight to BUD but we could get out of the plane only in 15 min., so we rushed to the connecting Gate to catch Flight 98 to Budapest. We reached it exactly at 7:15 but the plane already took-off. It didnt wait even a minute thought the flight attendants on our plane to JFK assured us that it would wait. Ok.

We ran to the transfer desk, people there were very, very slow, but finally we got stand-by tickets to Amsterdam and then transfer to BUD by Malev. Again we arrived to Amsterdam more than 1 hour late. And here the most outrageous happened. When we landed flight attendants announced that the passengers who go to BUD will be met by the representative at the exit door and will be taken by the cart to Malev gate.

When we exited the airplane, a very polite guy said the cart had left already (not waiting for all passengers to exit, and you remember I was with 80 years old) and recommended us to walk to Malev , assuring us the plain is waiting for us. Do you know how huge the Amsterdam airport is? It took us 15 minutes of very fast walking, almost running to reach Malev just to hear that the airplane had left already.

I wont write anymore how much time, effort and energy it took us to go back to Delta gate and then back to Transfer Desk and then to Malev gate. My father and I were exhausted, and almost fainting when we finally got on a plane to our final destination. It was not surprise; we didnt get our luggage after all. After several telephone calls from Budapest and US to Delta, finally we got our luggage on the next day in the evening.

To add more, the local plane from SFO to JFK and JFK to SFO was very uncomfortable. I got sick after the flight back home to SFO. In the future Ill try to avoid flying Delta as much as possible.

Emotional stress. had to purchase clothes before the luggage arrived.

No assistance at all just happened in an hour but sorry. Airline said they are not responsible for any lost of carry-on items. I insist to contact the police and file the lost case in the airport. But the Atlantic police don't really know how to do, he step aside and make a phone call after I told him what had happen. Then he said nothing he can do about the inflight lost item. Policy is not responsible under the law. What I can do is to contact the FBI in LA where I departed or complaine to Delta. I was frusting and it really made me sad after our honeymoon trip.

Cash around $150, cell phone $400, Camera battery $25, coin case + wallet $120, waistbag $15, plus replacement of lost Sim card, credit card etc..

My Mother was taking the bus directly from Flagstaff to Phoenix and I had no way of reaching her to tell her not to wait for me at the airport. Mom has Parkinson's and this was quite a trek for her. They then said "You can not get on the flight" (which was over sold) and to come back at 5:30 am to catch the 8:30 flight to Phoenix. My trip originated from Tokyo. I had nowhere to stay and to top things off, they incredulously charged me 100.00$ to get on that flight a day later!

My poor Mom was in tears, my family in Japan had no idea what was happening. A man named "Joe" at JFK as well as the Delta staff were not only unapologetic but rude and cruel as well. Thank God they were nicer at Sky Harbor. I will never EVER take Delta again no matter how desperate I am.

In the future I would appreciate getting home much sooner especilly since I had to go to work the next morning, it made for a very long day. I hope in the future we won't have to encounter such a delay and also bad seating on the airplane.

I had to work the next teaching 25 children and after such a wonder cruise I ended up coming back to work all hyped up.

The rude flight attendant said out loud that I could not wear one in the seat next to the door and I would just have to fly with no belt at all if I couldn't fit a regular belt around my large stomach. I was appalled and totally embarrassed. Everyone on the plane had heard her remark. She could have easily asked someone to exchange seats with us. Instead I had to ride with no seatbelt. I complained when we reached out destination and was told they could not do anything about it because I did not have the exact flight attendants name even though we had a description and the flight numbers, etc.

We kept calling asking for someone higher up and finally were told we would get 2 vouchers for $100 dollars each for future flights. No letter of apology or anything. And consequently to this day no vouchers. First class was lovely, but when you are "second class" no one cares about you at all.

First we had paid for first class round trip to Europe and back to San Diego, only we could not get a flight from Detroit to San Diego that was first class! I had been trying since we got the tickets( about 8 mos.) even though there where two seats open and we offered to pay the difference! We had a six hour lay over and where not able to move to an earlier flight!

Than when we entered the plane it was disgusting! The kitchen area was so dirty I stated it was disgusting! The first class area also was terrible, than we got to the back of the plan and it was even worse! There was mold/ dirt allover the lights, armrests, and the bathrooms. The overhead lights would not stay on they would go on and then go off by themselves. The air vents did not work and the staff acted as they could care less if things worded or not. I was the worse plan I have ever been on including a prop back in the sixties. I felt like I was on the flight slums fight from hell.

We both are sick now and know it was from this flight, think you need to address this issue. I will be contacting the FAA and having them investigate also. It was a horrible way to end a wonderful trip we had been planning for five years!

[They] shouldn't let people with more than 1 bagagge on planes and as a rule they would have use only the bagagge-stall above their seats.Then [they] shouldn t let drunk people on planes because they disturb others with rude behaving arguing with the other passengers.One of these kind of man yelled to me ,not to put above him my bagagge, I didn t call for the flight attendant because I hate arguing with drunkers.

I haven t got any damages, only we had to endure the Hungarian drunk passengers but next time I will surely think of [not] to fly by [Delta] planes.

Shortly again, he came by and told her to meet him in 10 minutes. Knowing that I was in the economy section and thinking I was asleep. He met with my daughter later again in the first class kitchen where I or her was not even supposed to be allowed. I could not believe his defiance. After several hours, an Anglo stewards came and broke it up. She must of realized that I was upset when I also ask her what was his name. I do not excuse my daughter for her actions, but his actions was definitely unprofessional. I can't believe that Delta airlines would allow such actions of one of their employees on company time. I was extremely hurt by these actions while being on [this] airline.

Extreme family complications!

But, about one second later, a flight attendant named Heather, who I believe to be the purserette given her red uniform, and who looked very upset with me for some reason, stood up and asked what I was doing there. I told her that I am waiting to use the bathroom. You cant stay here. Go back and wait behind the curtain,? she said with an offensive voice pointing her finger at me. I felt pretty insulted, but I did what I was told because I didnt want to bother other innocent passengers by confronting her. But, when a person from a business seat approached the restroom and stood there to wait for her turn, Ms. Heather did not told her that there is another person ahead of her as I expected. So, I stepped down and approached the front to let her know that I am in line. However, right at the moment I put my foot into the business seat area, she stood up again and told me with an even higher and more offensive voice Stay behind the curtain!?

I am not sure if Delta has policies that ban their couch seat passengers from stepping into first/business seat area even when they need to use the bathroom, or from using bathrooms before all first/business passengers finish their business with it. Even though there are some rules like this, which will be quite unacceptable, the purserette of Delta 605 didnt even bother to explain these policies to me in order to help me understand why I should not stay there to wait and use the restroom. Also, she didnt even bother saying please?, would you?, or any words and expressions that indicates that she was politely asking me to step back. She even refused to give me her name when I asked. I had to get her name by staring at her name tag.

It has been quite okay with me that Delta never leaves the airport on time or has never enough blankets or no pillows because I am quite used to it. If its the way they treat their passengers violating their right to be treated as respectable passengers when they are with a very offensive, condescending, and humiliating mannersI cant believe Delta will ever provide proper and needed services to any passenger it has. Does Deltas service discriminate people according to the colors of their skin, their ages, and seats they are sitting on? I guess that must be my last flight with Delta ever.

This is where things started going wrong. My husband has two artificial hips and sets of the alarm when he passes through. At this point he is taken aside to wait for someone to come off the line to check him over. After a time a gentleman came over to him and did a complete scanning and pat down. As he is unable to walk fast, or run we arrived at the gate to get on the plane at approximatley 7:20 am. The lady taking the boarding passes for flight #0944 looked at us with discussed and told us that we were to late to board the plane. The door to the boarding ramp was still open and the plan was sitting still on the field. She then made a phone call to someone and after went over a slammed the boarding gate door closed. She told us that we would have to make other arrangements to get to Atlanta.

(Is there not a procedure of making a last call for anyone that has not boarded an airplane, we heard several, but our name was not called) She then called the ticket desk and told us to go up so that we could make other arrangments for a different flight. We went back to the ticket desk and the lady did some checking and said that there were no other flights available on May 30, 2008 that we would have to fly out the next day (first class) she said that was all that was available. This cost us an additional $1957.80 in addition to the $2955.90 we had already paid. After paying the additional amount we called the hotel back and asked them to come back and pick us up. When we got to the hotel we explained the situation and they were willing to let us have the same room we had checked out of for another night, which was another expense of $44.88.

We made these reservation so that we would be at our hotel on May 30, 2008 to start celebrating our anniversary which was on May 1,2008. By not being allowed to board an airplane that was sitting still on the ground not moving, we then missed a dinner cruse that we were to take on the evening of May 1,2008. Here again we lost an expense that we had already paid for in the amount of $136.00. This was over $2000.00 extra that we had not planned for, because of the slowness of the security department in having to wait for someone to frisk my husband because of his health issue and the rudeness and non-helpfulness and understanding of boarding clerk. We are an older retired couple and money is something that we do not take lightly.

Not only the extra money we had to put out, but the physical strane that it put on my husband trying to get to the boarding gate on time.

$2,000 lost plus had to buy clothes for that entire week, another $600.

Little later the second flight attendant to take the order I told her the same thing that I am Muslim and allergic to bacon she said the same thing that the first flight attendant told me which was then do not eat.

Little later the third flight attendant came and asked me what would I like i told third time in less than half hour that I was Muslim and allergic to bacon she said the same thing that the previous two flight attendants had told me which was then do not eat I do not mean to imply anything but all three flight attendants were Chinese and all three of them were very rude in their dealings.

I flew from Detroit to Seoul to Shanghai and did not have any problem with any of these flights. I was traveling in first class you can only imagine how your crew must be treating the people in economy class. I would have ben better off in economy at least I would have the option to buy something from the main cabin.

This whole fiasco started when the plane was still on the tarmac and NWA had ample time to get me something from one of the restaurants on the terminal. I suggested that to the first flight attendant that gave me the menu card she told em very rudely she would not do that. I asked her if I can go to the restaurant on the terminal to buy something to eat but she said you cannot. I am diabetic and need small meals at regular intervals and since had no problem on my flights to Seoul and Shanghai I was not expecting any problems on this flight either, if I had the slightest idea I would have kept some snacks with me.

The attitude of these Chinese flight attendants was not only rude but also inhumane. If I can fly in first class I have no problem in buying my own lunch and would have preferred to do that . What is the point in offering the choice if everything is bacon. I will like someone in responsible position in NWA to call me to talk about this. Is this the way NWA airlines treats its first class international passengers that have the elite status. If I do not hear from NWA manager until May 15, 2008, I will pursue whatever action deems fit to resolve this issue to my satisfaction which could include sharing this info with major TV news channels and legal action.

Three extra nights in a hotel and of car rental, How grievance is that?? NW has no heart.

I am requesting at least a 100% refund, plus the time, inconvenience, and gas spent. I will NOT except anything less. They had better hope my healthy puppy does NOT get sick or there will be a lawsuit.

Additionally,I had pre-reserved two wheel chairs to meet all of our departures and arrivals. It was like pulling teeth to get wheelchairs both coming and going home at this airport. On the return flight, I had time to check the baggage carts and all had tarp coverings available and the access back into the terminal building was close by. The least the baggage handlers could have done was pull the tarps down over the bags. The trip home was uneventful.

There was no damage to the packed items. Only the emotional turmoil caused by the incident and the loss of fun time festivities. The least expected would be an apology from the supervisor of the baggage handlers at Memphis Airport and some sensitivity training for the handlers regarding other peoples' personal belongings.

As soon as I was inside the terminal, I opened the suitcase to discover that my brand new digital camera had been taken from the suitcase. The camera was inside a camera case, and there was a brand new memory card in the camera. The items were obviously taken by a baggage handler at Bradley, as the baggage handlers at JFK would not have had time to remove the items prior to unloading them. I immediately reported the loss to the Delta Baggage Service Office at JFK. They provided me with a file reference number and a Passenger Property Loss Claim Form. I was told that it would take 8 to 10 weeks to process the claim.

Be aware that your carry-on is not always a carry-on, depending on what aircraft you are flying. Dishonest baggage handlers know that passengers place valuables in their carry-on and take advantage of this situation. Be sure to specifically ask if your carry on will be able to be with you on the plane, or if you will need to use planeside valet and check it in the jetway at the gate.

This was a great disappointment to me as I was unable to take photos while on my trip when I continued on from JFK. It will cost nearly $300.00 to replace the items.

I lost a day of work. I was in a plce probably worse than hell and airline,,,waiting at gates for 5 hours- and running to new gates (being told I could possibly get on that flight.) I am a fifty year old man. I feel wiped out after running around to gates in the airport all evening. RUDE Delta agents. i wish I could take a 24 hour train I paid for a direct flight- I didn't get that direct flight I eventually got a series of connecting flights.

When I got to New York I was told my bag was in Boston. I explained that it was very important that I have my bag in the AM for an important meeting. I was assured that the bag will be sent out first thing in the morning and that I would receive a phone call twenty minutes beforehand as a heads up so I moved my breakfast meeting to a lunch meeting. At 11am I got a call that a courier would have my bag to me between 1pm and 5pm (which is clearly very different from what I was told). I couldnt wait for my bag so I went to the meeting completely unprepared and lacking important documents. I am startup business and this client could be the difference between survival and failure.

This fiasco cost my business hundreds of thousands of dollars in lost revenue. The icing on the cake was when I got home after the meeting my bag had arrived and it was broken. There were also two cartons of cigarettes missing that I had bought in the duty free. I sent Delta a long email explaining the situation and was simply told to follow some procedure for damaged luggage. What they couldnt understand was that I couldnt care less about the $200 bag, the $60 bottle of alcohol, and the two cartons worth about $60, but rather the fact that I lost hundreds of thousands of dollars in revenue. I understand that I cannot expect that money back, so all I was asking was for the money for the stuff that was stolen and broker and possibly a first class ticket voucher for being a loyal customer and first class passenger. Both requests were denied and I now finally have a moment to express my displeasure. I will never fly Delta again and I will strongly recommend to everyone I know never to fly them again!

Hundreds of thousands of dollars in lost revenue along with about three hundred dollars in damaged or simply stolen goods.

I was put on stand-by for the next flight four hours later, but no openings. I went on stand-by for the following flight, another 10 hours on, but no openings. I was getting desperate, I asked the gate agent what I could do and her response was (verbatim), you gonna' be here a long time, all the flights are gonna be full for days and she laughed at me.

At this point it was late and (instead of dealing with the gate agent) I went to the ticketing agents to get a hotel voucher. All they would offer me was a $45 hotel. I couldn't spend that much, and wasn't it their fault anyway that I was stuck in Phoenix? I slept in the airport and got on a flight at 10:00 the next morining. I cannot beleive the lack of compassion from Northwest for a situation that was clearly their fault.And the gate agent laughing at my plight, is un-forgiveable.

Total time in airport: 34 hours. I travel for business and to this day I avoid Northwest as much as possible.

IMMEDIATELY, I call the Airport (to get in touch with someone on the Delta Terminal at SETAC to see if my camera is there still on the plane), who tells me to call the Airline, so I did. Rudely, an Indian lady who it took me nearly 20 minutes to get a person on the line at which is now 9PM PST, she tells me nothing more than "You need to check with lost and found at the airport and see if they got it when they cleaned the plane because that plane doesn't leave again till in the morning." I do so the next morning when they were open in the lost and found department.

No luck, BECAUSE, the only airport that does that, actually sees lost items from the planes, is ATLANTA. I'm in freaking Seattle...why is a customer service rep in INDIA telling me that that's standard procedure when it's only done at one airport in the US? I call again a week later, they have no record of my first call (Delta that is). I do the whole spill all over again with another ignorant CS person on the other side of the earth who doesn't understand what I'm saying, so I'm sure they don't even get the description right.

I called again today, just for ** and giggles I suppose. I get India Male today, who's even worse. "I'm so so so terribly sorry mam," in a pathetic excuse to be really concerned tone of voice. "There is nothing we can do. It's too late mam. I'm sorry, nothing. It's gone. We only keep items for fifteen days." 15 days? That's a mighty big piece of information that they don't tell you till it's too late. I'm pissed at Delta and I will NEVER EVER EVER fly Delta again. So what's really going on?Are our lost American goods, going to India for company gifts to the 2.00hr/ Indian customer service reps? Are these items their bonuses? More likely that than I'll ever see my camera again I'm sure. Loss of almost $500.

I'm a Delta Medallion member since many years, but I'm very disatisfied how Delta handled this case: I was away from my home country for business and was in critical need of clothes and other belongings in my bag. Only upon explicit request I was handed out a travel kit with toilet articles for immediate use. During the first two days after arrival, the Delta call center told me that the bag had been located in Atlanta, and it would be only a matter of getting it on the next flight to Las Vegas. This status was later corrected to we have been unable to locate your bag.

I was then told that I could get a compensation of $ 25 per day, but would have to call Delta every day to get an explicit authorization for it. Even worse, on the afternoon of the fourth day I was told that I would be calling too early to get compensation for that day, and would have to call them again after 6:30 pm, since my initial report had been submitted at that time. I spent many useless hours on the phone with their call center in India, often with agents who had accents that were very hard to understand. I spelled my home address multiple times, but yet they were unable to capture the address correctly.

On the last day, I checked with Delta in Atlanta to get a written confirmation for my insurance at home that the bag was still missing, but the agent refused to give that to me. Her repeated, trained response was we have no information about your bag. Since I insisted not to leave their office without a written confirmation, the Delta agent gave me a sheet of paper with a hand-written note that said that the bag was still missing. Finally I was told that the Delta claims process would take between 8 and 10 weeks. I have submitted my loss claim yesterday by fax, now waiting for their response.

The missing/lost property had an original value of about $3000.

so I was there well ahead of schedule. Unfortunately, the only guy at baggage check-in moved at a snail's pace. I only had 4 people in front of me, so I was sure it would be fine.

By the time he got to me,he said he would have to take me inside. He had my ticket in his hand and disappeared behind a counter. About 15 or 20 minutes later he reappeared, led me to a phone, handed it to me, and said it was too late to get on my flight

as he walked away!

I then hung on the phone for another 10 minutes before someone finally came on.
When I booked another flight, I was told I would be charged an additional $549.00. They had me over a barrel.

My original flight was still on the ground!

After realizing I wouldn't be conned into a $100 voucher, finally, a lead agent at the Delta counter told me I would be reimbursed. But now Delta is refusing. I have attempted emailing Delta's customer service several times and always get a negative reply. To make matters worse, they left my baggage in Atlanta where I connected to another flight.There has got to be a way to be reimbursed for their errors and ineptness. If you can offer any help,

I would greatly appreciate it.

Because of this and the telling us we could not get out until Tuesday three days later, we had to pay for our hotel room which we were not able to use because of the 72 hour cancellation period. They said they would refund our ticket money but not our hotel room. We had to cancel our vacation plans because we could not afford to pay the 900.00 for the hotel that we would not be in until Tuesday. After canceling I checked
the internet and there were flights available the next day and many on Friday. We were lied to about the reason the flight was canceled as well as when we could get another flight. Northwest said we deeply apologize.

We need to be compensated for our loss.

The gas up and back to Erie, The hotel room for the night we missed, the parking fee, and our week in Florida with our family. They should at least give us tickets for a future vacation.

We are sitting at home right now while our family and friends are vacationing without us in Florida. We planned and paid for this vacation four months ago.

In one case, I had a connecting flight to Tanzania, where I would be traveling alone through countryside doing healthcare research - and most of what I needed for my research was in my suitcase! Delta finally delivered the bags to me two days before the end of my trip! When I got the bags, my camera was gone.

This winter I went on vacation in Egypt. Delta again lost my bags and I traveled through vacation buying clothes along the way. I bought some small stone statues, which made it on an old rickety plane from Southern Egypt to Cairo and then across the ocean and through customs where you re-check your luggage. I specifically had my luggage marked as delicate, although the STONE statues were wrapped in bubble wrap and unlikely to break anyhow. Sure enough, when I switched airlines in New York to go on a Delta flight, they once again lost my luggage. It was sent to me over a week later and my statues were all broken! I can't imagine what they had to do that suitcase to break those things! And that was twice in one trip! They lost the bags on the way there AND the way back!

Not to mention that for international flights they use incredibly old planes that should be off the runways by now, and the last one was so dry that I woke up and my nose was bleeding because the skin inside had dried up and cracked. Me AND the person I was traveling with BOTH got sick.

So I finally got fed up and wrote Delta a note in their Customer Service forms online. I mentioned that if they did not respond I would stop using my Delta credit card and stop flying Delta altogether.

Sure enough, they haven't responded and I have done exactly as I promised to do. I can't believe how pathetic this company is.

After leaving the airport, the driver was robbed at gun point. The robbers took his cell phone, wallet and the van he was driving. The van was found hours later on the side of the road however, it was empty. Delta was contacted and their instructions were to file a claim and list every item that was in the luggage. I faxed the claim form, a police report, an incident report from the transportation company and an itemized list of the items in both pieces of luggage.

I'm a nurse who was going on a one week medical mission trip and I only had the clothing I was wearing. Most of the clothing that I owned was in my luggage. All of my makeup and personal care items where in the luggage. I had to buy a pair of shoes and several items of clothing while in Antigua, Guatemala that I wasn't prepared to purchase. I will be traveling back to Guatemala in May for another Medical Mission Trip. I need my clothing replaced. I can't afford to go out and buy all new clothing, a new stethoscope and personal items. Delta has informed me it would be 10-12 weeks to process my claim. I instructed them that their website states 4-6 weeks. The Delta representative instructed me the 4-6 week time frame is when they aren't behind on claims. I just wish they would process my claim so I will be able replace my belongings.

Eighty dollars may not seem like a lot of money to most people but to a struggling college student this was his meal money for the next week.

Not only were there problems at PUJ, when we reached Atlanta we sat on the tarmac for about two hours until a gate became available. We couldn't wait for our luggage to deplane since the bag belts were broken, we therefore just left them in Atlanta. We ran for our plane, and they closed the doors behind us. Our luggage was delivered to our home yesterday. I understand there is a problem with all the airlines, but the Delta agents were the worst. All the other Airline (i.e. American, Continental, ect.) passengers at PUJ, were booked on their planes without a hitch. Running for a plane is one thing, but running for two planes (I am a severe asthmatic) is unheard of.

I hustled literally from one end of the airport to the other just in time to watch the gate pull away from the side of the plane. The employees at the gate were much less than accommodating and they actually seemed to enjoy watching me slowly lose my temper over the airline's lack of felxibility.

I managed to find out the supervisor's name. I spoke to her about the problem and to whom I should complain. She told me to complain through the internet site. Furthermore, she refused to give me a specific name: i.e., who was in charge of this debacle. It occurred to me that customer service means knowing how and when to bend the rules. I suggested this to her. According to her, the reason the gate could not be brought back for the two customers involved was security. Control tells us what to do. Having talked to other pilots and gate representatives, I learned that replacing the gate is normally at a pilot's discretion.

To remedy this situation in the future, I would suggest that finding out the details when a passenger is delayed and forwarding this information to a connecting gate should be the rule and not the exception. Furthermore, two or three minutes worth of delay getting into a small airport, which is also the end of the line (e.g., Bangor)won't cause much consternation. Those two or three minutes can be made up via airspeed adjustment. Rules do not fit all occasions, and common sense should dictate customer service actions.

Aggravation and lost sleep

Upon arrival at my hotel that night there was still no luggage. I called Delta 800-325-8224 Customer luggage and they had no word on my luggage and the number that Swissport provided on the form was never answered. I spoke with a representative at Delta and was told they could not help me. I then spoke with a supervisor (Pat) and was told that it was possible that British Airlines may have my bag. I asked if they could contact them to make sure and was told that she could not make long distance calls!! She gave me the number to British Airlines and I called for her. That number was not a valid number.

This total time on the phone with Delta was 2 hours long at a price of 1.29/min on my cell phone! So the next day I emailed Swissport on 11-March 7:29 am requesting information.

I recieved a email at 8:54 indicating that the bag had arrived and would be transfered to a new flight that day. It was to arrive at the Munich airport at 15:54 and then deliver to my hotel. Delta had marked my one bag with one tag and my cart with another tag and they did not know which one had arrived. A returned response indicated that what was found was my suitcase.

I indicated that that is the information that I needed and that I would be in my hotel until 11:00 am on the 12-March and then catching a flight out of Munich. Axel Pick @ Swissport Dusseldorf emailed that his collegues in Munich would call and advise a delivery time. I never recieved a call. At 7:34 am on 12-March I called the number again with no response. So I emailed that I had not heard from Munich and provided my cell number since I was leaving for the Munich airport. During this time the secretary where I was visiting a customer used her travel agent to try to find my bag. I was directed to go to the Aerogate in the Munich airport and they would give me a my bags.

I found the office and no one there spoke english but I was able to get a tag and was told to go to lost & found, which I never found. I rushed to my gate to my flight to Geneva and spoke with the attendant for KLM and she was very very helpful. She found out the bag had just arrived that morning and was put in a car back to Wiggensbach. She directed me to the Swissport office in Geneva. Upon arriving there I found out they do not handle Delta claims but they researched and took all the rest of my trip information and made sure that the Munich airport had it.

Upon my arrival at the hotel at 6:30 I discovered all the stores close at 7:00 and there was no way that I could go shopping. Finally at 12:00 that night my baggage arrived and I was able to wear clean clothes.

I plan on getting a detailed phone call list of how long I talked to Delta and charging them back for the call. Since I can not file for clothes I will file for my time spent doing their job.

I finally called a woman named Lona, who described her lofty title as Baggage Floor Mgr and was told that Delta can hold a bag as long as they want and only have to deliver it within 12 hrs of when it is picked up by the courier. She then hung up on me. I have never seen ANY business as hostile toward its customers as Delta. I believe part of the reason is that the folks in the South have historically felt some type of regional loyalty to it. I am the exact type of customer most airlines want--I fly about once every three weeks, always first class and many international flights. Last year Delta probably lost about 150k in revenues just from me alone. I urge the flying public to speak with your pocket books and don't fly Delta.

Basically, I was brushed aside by the person working the luggage claim room, with the attitude that I shouldn't have put the camera in my checked luggage...that it was my fault that one of their luggage employees had broken into my bag and stole the camera. Well, I did manage to fill out a form and left it with the Delta Luggage employee with little hope of ever seeming the camera again.

Of course, this was 4 months ago, and apparently Delta never follows up with their claims. Delta has lost all of my respect, and I will never fly them again. By the way, I flew first class every flight with them.

So, I am spending inordinate amounts of time on the phone while my manager sits ten feet away. I was never able to get the reservation, and she asked me to spell my name again; so out of sheer frustration I hung up the phone. I sent an e-mail complaint immediately and got an apology from Diana Kates in Customer Service. Then today I got a phone call from Delta telling me they were calling to confirm my reservation! It took me fifteen minutes to tell her there was no reservation. (Diana Kates' reply had said there was none.) I ensured there would be no charge to my company. This person also had a terrible accent and apparently did not understand English, as I had to repeat all my statements multiple times. But I finally got a cancellation confirmation number from her. I will never ever, ever attempt to fly Delta again. EVER.

I don't know yet if our credit card will be charged, but I spent a lot of work time trying to make the reservations and trying to make sure none were made when I couldn't do it online.

p

At this point, I was becoming angry and firmly but respectfully stated that he was very inappropriate. He shrugged his shoulders and said, "I still can't do anything for you". At this time, I did then move to another line. After waiting in another line, we eventually got to speak with another customer service rep at approximately 8:30 am. She took our information and indicated that she could not re-arrange another flight because indeed WE HAD CONFIRMED SEATS on the original flight and were therefore counted as no-shows for our flight. She was very apologetic and surprised that George had not taken the time to look at our itinerary. She admitted that it was their fault that we were not checked in. She contacted her manager who was also apologetic and was able to put us on a flight to San Francisco the next morning with another airline.

We asked the manager about the expenses which we could not recoup because of the NWA employee's negligence, including nonrefundable hotel and rental car reservations, and she said that we would have to call the reservations number to get help. The manager who I spoke with at the reservations number told me that the manager at the airport desk should have handled this, and that she could not help us. We feel like we are being pushed around as someone else's problem, when NWA is at fault and is not willing to help us. Although the manager was apologetic and helpful in getting new flight reservations, this still leaves us with several problems: 1) We had reservations for a car to drive 3 hours out of town where: 2) We had reservations at a nice hotel because it is our anniversary.

Damaged suitcase, stolen brand new Apple Ipod. Price $149.00 plus tax!

I was able to book my flight to France for the 50,000 miles because my account was credited in a much shorter time frame than NWA stated. It saved me $1000!

My daughter made it to Portland and was told that Big Sky Airways no longer existed! The attendant at the gate told my daughter it wasn't her problem!

My daughter was directed to a phone on the wall. The person on the phone said he couldn't do anything and she would have to go to a Delta agent. By this time my daughter was upset and crying. She, her 3 yr old daughter and the dog made the trip to the agent. She was then informed she would have to wait 3 hours, go to Salt Lake City and then onto Missoula. She would arrive in Missoula at 9:15 pm. She was also told if she didn't stop crying, the agent would call security!

The trip was a nightmare! Why didn't Delta know that Big Sky no longer existed? Why was she treated so nasty, it was Delta's responsibility to get my loved ones to their destination without distress. The poor dog was in the carrier for 15 hours. To top if off, when we were in Fort Myers, the Delta agent had 2 more agents help her with the reservation. One was a supervisor! We were also told that they had checked with Big Sky in Portland to make sure that we wouldn't have to pay another $75.00 for the dog when she changed to Big Sky. SHAME ON DELTA.

Distress for my entire family. My daughter, my 3 year old granddaughter and the dog. Not to mention the rest of our family.

As we arrived we saw the walk way door closed. They would not let us board. I understand the rules, and this was sort of our own fault. The complaint is our treatment after, by the representative at the desk. He was the most rude, surly person I have come across in a long time. He told us there were no more flights out that night, and it was our own fault, and proceeded to belittle us in front of our child! We never lost our temper, at least I didn't as I sent my husband to check the other airlines. My husband was quite upset at the way he spoke to us. The rep tried to talk us into taking a flight to Cleveland, and then we could maybe get a flight in the morning, or maybe take a bus to Boston and get a flight. Of course the flight he was talking about was an hour and ten minutes away when we were at least 3 hours by bus from the flight! We finally decided to pay for 3 more airfares on another airline. While we were waiting on that line, he walked over to the agent and said in his best stage whisper, "See, I just gave you some more business, these idiots missed their flight with us." UNBELIEVABLE ! I WILL NEVER FLY DELTA AGAIN!

Delta, I was told, canceled this non-stop flight on 1-19-08 and never told me. If I hadn't accidentally checked online, I still would not know of the change; and it's now more than a month! By not notifying me they never gave me an opportunity to change my plans before all the good fares were gone. Normally, a 1-stop flight is less expensive than a non-stop flight and replacing a non-stop flight with a 1-stop flight, is giving me less value than what I paid for. If they sold me a product and then told me it's not available, and then replaced it with something of less value for the same money, thats called BAIT AND SWITCH. What I want is to keep the Delta flight from JFK to SLC and replace the DEN to JFK flight with the afternoon Jet Blue non-stop flight, since Delta doesn't offer one. I think its only fair that Delta pay me the cost difference. I think that this abysmal level of customer care is indicative of a company that wants to reduce customer options and raise prices by merging with Northwest. I trust that they will discover that good customer relations is worth the price of the cost difference for one flight, and perhaps my congressional representatives would be able to use their response as partial guidance in considering the approval of the upcoming merger.

Delta is forcing me use a flight with one stop instead of the non-stop flight I booked and paid for.

The trip home was no better. The flight from Dayton left late, which got me to Detroit with 5 minutes to catch my connection to Minneapolis. Needless to say, I missed the connection and was rebooked on a direct flight from Detroit back home to San Francisco. Although I was unhappy about the extended wait in Detroit, I was happy to have a direct flight home. Well, we got on the plane and the navigational lights were not functioning. The maintenance crew tried, in vain, to fix them. Ultimately, the replacement parts couldn't be located, so we had to switch planes. On the second plane, we waited to be cleared, only to have no water on board. We went back to the gate, had that resolved, and then were supposedly on our way. (By this time, I had been waiting to leave Detroit for 7 hours.) As we were powering up to take off, the hydraulic system sprung a large leak, rendering the plane useless and immovable. We waited, in the dark, on the tarmac, while a tow rig could get hooked up to tow us back to the gate.

At that point, the decision was made to scrub the flight and give us all accommodations. I was given a $12.00 meal voucher, a $59.00 hotel voucher and free transportation to and from the hotel. Although I was able to use the $12.00 meal voucher, there were no restaurants open at that time (1AM), so rather than go to bed hungry, I had to waste the $12.00 voucher on junk food. On top of all this, one of my bags still hasn't made it back to San Francisco. I've been assured that it will be delivered to my home sometime this evening. I am extremely disappointed in the compensation Northwest Airlines gave me for my trouble. To be given $81.00 in vouchers as compensation is insulting. I will never fly with them again.

As a result of Northwest Airlines negligence to maintain their aircraft adequately, I have suffered the following losses/damages: -three hours of sleep in a 48 hour period, causing extreme mental, physical and emotional fatigue -loss of one day's wages from not being at work because I couldn't get home until Monday afternoon (over $200.00 in lost income) -additional parking fees at the airport.

As a result, I missed another flight, and went through much duress, and also stress due to the manner that we were treated. I also received an email from Northwest telling me she wasn't interested in helping me out, and considered the matter closed by offering two $75 credit vouchers, assuming that I would be actually willing to travel on a Northwest Airline, which will never happen as long as I live.

Now I'm out about $40. I contacted NWA and received a email instructing me to talk to the desk at my local airport. The first question was Was the outside of the bag damaged, if not NWA pays nothing.

There were so many things wrong with flight 220, including a few security issues such as unattended luggage that security personnel just ignored. In my correspondence since Sunday with Delta no one has asked me about that. The pilot even apologized twice to the entire flight for the bad customer service, saying it was the worst he had ever witnessed. Because of the inept ground crew, we left almost 3 hours late. But what happened to me personally is the counter crew in Tobago would NOT accept my cat as baggage, even though the arrival temp would have been above the minimum requirement of 45 degrees in Atlanta. What he (the counter manager in charge) said was that he couldn't accept the cat because it was 40 degrees in Atlanta. That was the current temp. at 6:30-7am EST, not the arrival temp, which was 63 degrees when we got to ATL. According to the Delta web site the forecasted arrival temp. is what is supposed to be used to determine whether or not a pet can be checked in cargo. The counter manager in Tobago would not help me solve the problem of getting my cat to Cleveland.

I asked if I could buy a small cage (no, he didn't have any) so I asked if I could send her by pet baggage to ATL, then buy an under-the-seat cage (knowing that ATL is the Delta hub and so cages would be available). My goal was to get Brick home safely to Cleveland. When we landed in ATL, I talked to both the pilot of the flight as well as the on-board crew. They were horrified, as was the Delta reservationist who rebooked our flight to Cleveland (we'd missed our connection). In retrospect, I wish I had talked to the pilot when I boarded, but by then my cat had been picked up by a friend who is staying through this week. Since then, I've been dealing with customer service and they just don't seem to understand. Customer service in ATL on Sunday wasn't helpful. The response to an email that I sent yesterday was to offer me $250 in flight vouchers, to regain my confidence in Delta. The vouchers are not good for cargo (should I be able to find someone to take the cat to the airport) and a ticket at the last minute to Tobago is much more than that. I'm willing to go back down there to retrieve her this weekend: It's a once-a-week flight: Sat. ATL to TAB and Sunday TAB to ATL After this weekend, I'm not sure who will be around to feed my cat. She is is resourceful, but I would like her to have a be home in in Cleveland where she belongs.

It's the cost of airfare to and from Tobago from Cleveland. Cat may need new paperwork, so there could be vet costs. Renting a car in Tobago to get to the vet. I don't think I can put a price tag on the emotional cost that I've suffered since Sunday. I am a wreck.

All I want to do is speak to someone in lost and found and verify if my license was found, and if so get it returned to me. Is that so difficult?

Possible ID theft, worrying that someone is using my ID, replacing the ID, time and energy spent trying to speak to someone who can help me.

As a Summery: First they charged $50 for being one lbs over on one of our three bags (there were three of us so we could have had 6 bags.) We were not given a change to take anything out to make the bag lighter - it would have been very easy for us to do. It was over - we understood that but why couldn't they help us quickly take care of the problem. No scales to check beforehand like some airlines.

Second, when ask why the check-in machine gave us each different boarding passes (one received one boarding pass, another two boarding passes and the third was given one boarding pass and two confirmations) we were incorrectly told that we would be on different flights for the second part of our trip. This was very upsetting and we latter found this information was totally incorrect.

Third, When I ask why we would be on different flights, one Delta Employee asked who had booked our flight. When I told her Expedia she actually started almost yelling, Don't blame me for a problem that Expedia made, if you are willing to book through Expedia then you'll have to live with the problems. She actually kept bad mouthing Expedia until I finally just left. I'm sure a lot of their business comes from on-line bookers and I don't think it is a good company policy to be talking about them in such a rotten manner. Our trip was very complex and I don't know that we could have done it any other way.

Fourth, Both of the employees who were checking in our baggage were rude - very rude - totally unhelpful. They yelled at us, but we did not yell at them. It was not a busy morning, very few in line, so no reason for them to be in a hurry and rude.

Fifth, when we got to our first city in Alaska we wanted to check to see if our baggage was still with us, so we were ask for our baggage tickets and found that neither person checking our bags in SLC had given us any baggage ticket. Only our daughter had been given one. Thankfully our baggage made it, if not we would have had no way to find our baggage. We fly a lot and I've never had such a stupid experience with airline employees. Bad News.

He finally got to Knoxville about 7:30 pm instead of 11:00 am. We determined that he did not have the red wrist band or the stripped ticket which indicates assistance. That is not all. When we took him to the airport on the day after Christmas they were going to give him complementary assistant on the way home. But the 2 people at the ticket counter failed to note it again. I told the flight attendant that he needed assistance getting to the next flight and showed her the wrist band, but the people in Memphis did not know to meet the flight because they had not made a notation in the computer. He had to wait for about 9 hours in the airport until the next flight to Laurel Hattisburg. They did end up hiring a nurse to feed him and assist him at the bathroom after much discussion.

But the point is Northwest made a very bad mistake and they are lucky that nothing happened to my brother. I am asking for the cost of the ticket back and the cost of the assistant which we never received. I have contacted them by e mail several times and they always respond with an automated answer. I have tried and tried to call them and the lines are always busy and they ask you to contact them via e mail.

We want the price of the tickets back plus the cost of the assistant. As far as physical damage done, my brother went without food for a day and did not go to the bathroom all day. On the return trip he was able to eat about 4:00 pm after leaving home at 4:00 that morning and the nurse that they hired took him to the bathroom about the same time I am guessing. I was not there.

We had to buy all clothes, toiletries and replacement baggage. Our garment bag was destroyed, one bag had the handle damaged and a new suitcase I bought for the trip was totally demolished.

How do you NOT HAVE YOUR LUGGAGE LOADED ON A FLIGHT THAT LEAVES AT 6:10 IN THE MORNING - TRUST ME - THERE WAS NO CONGESTION OR CONFUSION in Kansas City. I just signed up for the frequent flyer program with Delta because in the next 20 months my husband and I will be flying weekly and I am so sick now that this is what Delta service looks like. My friend in KC flies nationally and internationally frequently and he told me sign up with anyone but Delta. I am going to try something different and think I will report this to the BBB.

My husband was late for work secondary to the delay. My Scriptures were in my suitcase and I could not facilitate my weekly Torah Study without my notes and Holy Scriptures. My luggage which contains valuable items will be passed around to who knows who and of course it is not locked because if you lock your luggage the airlines may need to cut the lock off your luggage. So some taxi driver will probably deliver thousands of dollars of personal belongings to my door and never did I agree for my personal items to be in anyone's possession except Delta airlines. I want free tickets and I want my luggage on a non-stop flight to arrive with me!

In 2005 and in 2006, very early in the year, I attempted to make arrangements for travel in a time period between late June and early August. Despite the fact that all Delta flights and affiliates within a wide time frame were basically empty, Delta refused to honor my SkyMiles and seat my children. In 2007, I had to fight with the SkyMiles people because they wanted to void my SkyMiles for non-use and lack of activity within my account. There is a dispute about whether a letter was sent but, due to my illness, I cannot say it wasn't my fault that the original letter (they say) was answered by me. Now, in early 2008, as I am once again preparing to attempt to get my kids home for the summer, I have received another letter from Delta, informing me that since I have failed to redeem my SkyMiles, they are voiding my account, have negated my Miles and I now have no banked miles with which to even HOPE for a trip home. Do to the progressive nature of my illness, working for the money is out of the question. While my kids certainly won't be homeless if they don't get home, it is the only time I can see them at the moment, as my ability to travel is seriously restricted. I think it is criminal that Delta (in particular) promotes programs that they take great pains to avoid having to honor. At this point, within my limited ability to travel, I will never set foot on a Delta flight, or any affiliated carrier again in my entire life.

I have no chance to get my kids home and even if I could make considerable medical arrangements beforehand, I have no current means to go and visit them. Delta SkyMiles (lack of) Customer Service Representatives have been made aware of this and are totally unmoved.

I wonder why delta never offers a flight at discount, or free, to show customers that they are truly sincere about the problems endured ? I know, they are SORRY, that policy does not allow such human courtesy actions. Well I'm sorry also. I know that I sound quite irritated. Well believe it or not, today I've decided that, I'm Sorry, is not an appropriate, one size fits all answer. Also, when you charge top of the line prices for a service, I feel that the customer has the right to expect some responsibility from those that are offering such services.

This isn't about the fare, but how rudely she treated me through the process. In the following weeks, I tried numerous times to call the various NWA customer service phone numbers, and was either on hold for 30 or more minutes and gave up, or was connected to someone who couldn't help me. In the end, I wrote a letter and got a nice short standard reply. I wish I had taken more action, but my dad was still sick and my priorities were with my family. Even before this, I tried to not fly NWA. They are overpriced, have horrible customer service, terrible planes, and are delayed more than any other airline I have flown. I will not fly them again.

This smacks of blatant discrimination based upon attire and appearance. I went to the NW ticket counter to speak to a supervisor about it. She agreed with me that that shouldn't have happened and handed me a form. She also said I could file my complaint online and gave me the names of the ladies working in baggage claim. I went back into baggage claim (didn't mention anything about there rudeness or filing a complaint) and they were rude to me when I asked them for the flight info. Today, I was finally getting around to file the complaint online. When I went to the web site, there was no contact e-mail address to file one, so I'll have to snail mail a written complaint in. Because of these women's lack of professionalism, I will never use Northwest Airlines again for anything. This was my first encounter with Northwest Airlines and shall be my last.

The value of my baggage was $4500. I had to buy everything in Italy, as soon as I arrived; I had a purse only.

When we got to Orlando, our bags were no where to found. Delta had no idea where the bags were since they were never scanned into the computer. Eventually, my bag showed up the next afternoon. However, my wife's bag has not been found, and no one is going out of their way to find out where it is. In fact, we have not had an apology or any other compensation. My wife has had to purchase new make up, bathroom supplies and shoes so that she could go back to work. Delta will reimburse her. We have not had one Delta representative be respectful or assure us that the bag will be found. We are very disappointed with Delta airlines and hope that they change to a more customer-focused way of doing business

We had to pay to stay at a hotel in Orlando when we arrived.

Finally, she said she could not give me the internet price. All of this has taken me hours, and Delta could not figure out what customer service is. No wonder they went broke.

After 7 days of the inconvenience of being without our belongings, we drove to San Diego International Airport to speak directly to a NWA employee. We were told that our remaining bag was in Detroit. But as you can imagine after experiencing 7 days of misinformation and incompetence, we were somewhat hesitant to believe that our bag was where it was said to be, so we decided to have a look for ourselves at the airport. Locked behind a glass cage among a maximum of 20 other bags was ours in plain sight--and found by us, driven by our own suspicion of NWA's incompetence. A fully staffed airline company was unable to accomplish what took my girlfriend and me 5 minutes!

Most of our Christmas gifts were undelivered. We had no appropriate clothes for the holiday parties we planned in advance. The 25 dollars a day won't buy a shirt, much less provide for the missing 8 days of clothes for 2 people. We missed important holiday parties with my company senior executives. We had no shoes other than the informal shoes we wore on the plane down. No idea on the baggage since we still can't seem to get the bag back.

We were then booked for the next morning. That flight was also delayed AND late departing, so we ran into a snow squall while attempting to land in Grand Rapids. Supposedly because of the snow some runway equipment again malfunctioned in Grand Rapids, so we had to turn around and go back to Detroit. The agent at the gate in Detroit was nasty and not very helpful. He told us if we stayed overnight (a 2nd night) we would have to pay for it. We decided to rent a car and drove to Grand Rapids. We didn't trust Northwest to get us home anytime soon. I will think twice before using the Grand Rapids Airport and Northwest again.

We spent an extra $200 on a rental car, long-term parking fees and extra dog boarding fees because of Northwest's poor decisions and management.

has been lost.

I was coming from school
for the holidays and to work at Macy's

for the Xmas. Holidays. We have been told by 3 representatives that the luggage arrived in NY. We have only received apologies and told to file the report for missing luggage.(this we have done.)

It will be l0-12 weeks before we receive a decision. In the meantime I have had to borrow clothing to go to work and this has caused my grandmother financial hardship in seeing

On Dec. 26 I called the ticket refund line and they said there wasn't anything they could do, and referred me to the customer service line. I eventually spoke to the customer service representative and he said that everything seemed to be correct and continuously said that he apologized but couldn't find any grounds for a refund. I asked if they kept recordings of the customer service calls but they said they didn't, except ocassionally for training purposes. Without a recording I cannot prove that the customer service representative quoted me a lower price than what they intended to charge me.

I told her I am going to be very upset if I don't get two seats together. She got defensive and said I was making a threat and she would have to note that on my ticket. I had better not encounter any trouble at the ticket counter tomorrow because of her overreaction to what I was saying.

I went back to the Delta counter immediately and reported the items missing. The GPS and Cell phone were last seen in my carry-on bag right before boarding the plane. The bag was with me at all times and has never left my sight except the time it was checked-in. I received a letter from their Customer Relations Specialist after filing the claim and told me: "Regrettably there is no adjustment which can be made for your loss."

The cost of the GPS System and the cell phone is $1,000. Original receipt for the GPS was sent with the complaint form.

I work for another airline as a flight attendant and need to look for another flight attendant to swap my vacation dates. This too, is extremely difficult. I do believe Delta's program is a come-on to get people to fly on them with great rewards which they can't honor. False advertising and an unfair practice. Why offer a program then they don't follow through with it? They need to at least give you a better time frame when seats are opened so people can plan--not guess.

This has complicated and nearly made impossible our family's vacation scheduling. Stress and unfair business practice are the damages.

I was then given a phone number in Rome, called the number from a public phone at the airport in Florence and spoke to an agent from Delta--using whatever Euros coins I had left. I was rather desperate and scared. Instead of being in any way helpful or even sympathetic, the Delta agent became totally belligerent and started screaming at me repeatedly that it was obvious that they had canceled the rest of our itinerary since we had changed our reservation. I calmly tried to reason with this man and replied to him that this matter obviously had not been so obvious to us, that we had never changed anything, that we had simply elected not to use one segment of our itinerary, and that had we known that such action represented any actual change we would obviously not have done so since we were now stranded in Florence. I also told him we had reconfirmed the morning before; he then simply just hung up on me. No rules relating to the fact that not using a specific segment of the itinerary would invalidate the rest of it (Contract of Carriage) were ever communicated to us, the passengers, in any way, at any time. I had paid Delta for my transportation and elected not to use a small portion of such but to go by train instead. I fail to see how this was detrimental to Delta in any way.

We were then in danger of missing both the flight from Florence to Rome and then the connection in Rome to NY; furthermore we no longer had any place to stay anywhere in Italy. Such tickets as well as the airport commission cost us 1,346.34 Euros (or $1,992.58 plus the currency exchange commission) for us to buy once more our way back home. I was lucky that my credit card took the charge since otherwise we would have remained stranded in Florence indefinitely. The State of Pennsylvania Attorney General Office has informed us that Delta will not negotiate any settlement, and they cannot proceed with any legal action against Delta Airlines because under Pennsylvania's Consumer Protection Law, the Commonwealth must establish a pattern or practice of deceptive or unfair conduct in order to pursue such action. If anyone has had any similar experience with Delta Airlines would you be so kind as to report it?

tickets as well as the airport commission costs us 1,346.34 Euros (or $1,992.58 plus the currency exchange commission) for us to buy once more our way back home.

The delays made me miss my metro bus and the last available train. Being a student, I could never afford a cab. I finally took a shuttle which cost me $60 and took me 3.5 hrs to reach home. I expected to reach home at 10 PM but reached home at 3 AM .

In November 2007, I called Delta to make reservations for my sister and I to fly to Florida the end of November to help care for our elderly mother. I asked if the voucher issued in my granddaughter's name could be used for my sister's ticket and was told yes, but I had to purchase the ticket at the Delta counter at the airport. Again, no problem.

I went to the airport that same day, presented the vouchers to who seemed to be a newer employee because he kept asking his co-worker questions about what he was doing. End result is I got the two tickets.

Two days prior to flight, I got an email stating we could print off our boarding passes thus saving time at the airport. I went to do that and found that my sister's ticket was still in my granddaughter's name. I called the airline and spoke to a most unreasonable and unpleasant female in their customer service department. She insisted I made the reservation by phone and for my granddaughter. That's ludicrous since my granddaughter was never going on this trip. The woman refused to be reasonable and did end up re-issuing the ticket in my sister's name, but charged us a $75 fee. This was Delta's fault, not mine, and because of this incident, I will be cancelling my and my granddaughter's SkyMiles account and me and my family will never fly Delta again. Nor will as many friends as I can advise of this incident.

A complaint letter was sent to Delta, and Ms. Tuitt, Corporate Customer Care Manager, offered only feeble public relations responses and would not address the issue regarding the failure to honor advertised priorities in seating due to Medallion or Million Mile status. This leads me to believe all the frequent flyer status promotions are hype. Given the rude treatment and lack of candor in addressing the complaint, Delta certainly has become our airline of last choice! So much for the rewards of medallion and million mile status! Bah humbug!

I was directed to someone else to rebook my flight. The employee was very obliging, but told me that Delta had changed their policy and that now, if a plane was full, they considered that the passenger had missed their flight. They did not have to reschedule his/her flight. In fact, I had to BUY another ticket (this with over one hour BEFORE the flight). I could leave the same evening for 5,000+ euros or the next day for 2,900 euros. My ex-husband asked whether he could use his frequent flyer miles, and the employee obtained permission to use them. Since my husband had only 45,000 miles, my ticket was reserved but not paid for. He had to purchase an additional 5,000 miles on the internet for $147 later on and had to pay almost $400 tax on the flight. My only consolation was that I was put on an Air France flight, where the food is good, the service was impeccable, the TV individual and worked and the drinks free.

I missed two days of work, was almost $600 out of pocket. I had to pay for an additional hotel room, meals, etc. I will not mention the stress.

We tried to be as prepared as possible but no one could prepare me for this. Besides being a diabetic, I have a curviture of the spine and spinal stinosis and my husband has a recent hip replacement. Delta and US Airways have wonderful people manning the wheelchairs but even they could not believe that after Delta made reservations with US Air, we had to pick up our luggasge and find a way to get over to another terminal. The Employees felt sorry for us and helped us onto an employees bus to get us from terminal A to Terminal F. Then we had to start all over with the check-in and screening process. I was pretty shook up by this time and unfortunately was randomly searched. Without proper eating, dangerously swollen feet from all the sitting, and all the stress of the day, I was very shakey. Delta should have handled our luggage so we didn't have to leave the secure part of the airport. Delta should have aborted the flight earlier so that we had a better chance to get on another earlier flight or at least return to our relatives in Philadelphia where we we could have been cared for until the new flight. I cannot adequately describe the pain I felt sitting and waiting for such a long time. I should have been given more options. Needless to say it was a very difficult day for both of us.

To date I have not received the purse or a response to 6 or more messages left at the number provided to me 801-744-4593. Finally on 11/14/07 I drove out to the Grand Jct airport (I could not get a phone number for the local Delta/SkyWest office. When I got there I spoke with a Delta/SkyWest rep named Heather. She was very apologetic and tried to help me. She also tried to call the number in SLC and got only recording after recording. She told me that she would send an inquire over the computer and see if she could get an answer. She said she was told it was a SkyWest problem since it was a SkyWest flight and that they do not have a lost and found! DUH!

It's now been nearly a month and I am getting more frustrated and angry by the day. They already admitted they had the purse and promised to get it returned to me. I did not LOSE the purse...it obviously came out of the suitcase that the baggage handlers tore to bits.

In addition to my blood pressure being effected, the time I've spent on this idiotic problem I am out a purse valued at $210.

Five days later, after having spent 15 hours on the phone with no one who can give us any real information were the bags truly were, we concluded that the Delta bag tracking system is so faulty that there was no point in trying anymore. Instead of service representatives tracking the bags, they were trained to apologize profusely and then give an incorrect number to call. They could not venture beyond the basic phrases of English; the outsourcing of services comes at the expense of customers.

I have lost my clothes, makeup, personal items and luggage with no reimbursement. The cost was well over $1,000.00. I also lost a vacation day at work. Most of all, I had to endure both the nastiness and then the non-response of Delta and its representatives. It is difficult enough for me to fly, but then to pay for something and to get this horrendous treatment is just vile.

When the box arrived on the belt in Madison, I could tell it had been badly damaged. So much so, I had to have the Ritazza cafe person bring me a new box. The NW counter said nothing could be done. As I was heading towards my car, the case crumbled, and shattered glass fell on the floor. After retrieving the non-broken bottles (7 had broken, 5 remained), I put my luggage in the car. When I returned to clean up my mess (I had even got a janitor to help), and cutting my hand in the process, I was yelled at by the NW ticket counter person that I could not touch that, the police were coming.

The NW counter had accused me of breaking all the bottles on the floor (I had not broken any, they had), which was a boldfaced lie. After several other people who were in line backed up my version (that NW had broken the bottles and when the case collapsed, it caused the mess, the police took me to a back room where they apologized and bandaged my cut hand. I left without further incident.

I am a Platinum elite flyer and was seriously hurt by NW's actions, they are just awful and it is best for your soul and sanity to avoid interaction with them as much as you can (check in online, if you must check a bag, make sure it's under 50 lbs. to avoid them making a big deal about your bag, and get there in plenty of time so you can relax at the gate). Carry on if you can, avoid the counter crew altogether.

All my clothes need to be dry cleaned, and some were spoiled because of colorfast material and had to be thrown away.

When we arrived at the Crown Room, the supervisor told us we could not enter because we were traveling on points. This limitation was not mentioned either time I asked before the flight. Then the lady said that we could come if we paid $50 each. I was outraged. On Delta website, they ask for $25 each for a single day. I want a reply from Delta Air Lines.

I have a ton of points through AmExpress and I had to leave 2 days early on our trip in spite of first class was vacant at the time. Agent said that on certain flights there are no seat available for points.

When I arrived in Detroit I found out that my connecting flight was canceled. The reason given for the cancellation was no available crew. I was told that service from Detroit to Grand Rapids (MI) was unavailable because of crew shortages and I would have to purchase a ticket with another carrier in order to get home. However, the Northwest ticket agent said that I would be entitled to a partial refund since they were not able to provide the service I had booked. She took all my information and printed out a copy for me. I also was unable to collect my baggage in Detroit as it had become lost.

In order to get home I had to call a friend to come and pick me up in Detroit and drive me to Grand Rapids (about 3 hours each way).

My baggage miraculously appeared in Grand Rapids later that same day. I am still unsure of how this was accomplished. Did they send it with some other airline? Did they route it through a different city? Did they beam it over? I just wonder how they were able to get my luggage to my destination so efficiently without offering a single option for flying ME there.

I knew that I would have to wait up to 90 days to get my partial refund, and after almost exactly 90 days I got a letter in the mail. It was from Continental Airlines, not Northwest, saying that they were unable to process my refund request because I was not their customer. So apparently my complaint was registered with the wrong airline. When I attempted to contact Northwest about the mix-up I was told take it up with your credit card company and see if you can get them to take it off your bill. I decided not to pursue that route, as it would be dishonest and possibly fraudulent.

So in the end I was not only inconvenienced by a canceled flight that Northwest would not reschedule, but I was refused a refund for that flight. I paid for a service that Northwest refused to provide, and refused to refund.

It is very frustrating to have racked up so many miles while planning to use them and when the time comes...It becomes the impossible...As I said my destinations and dates were extremely flexible and still they were unable to accomodate me unless I could stay somewhere for a week to 10 days...They have made it impossible!and i think its really bad business...

I had to end up purchasing tickets from United Airlines to Atlantic City and another to Chicago while these miles I have and companion ticket still sitting apparently worthless and unable to use.

We bought 2 tickets on 4-9-07, they got paid $706.00 on 4-10-07 from our

discover card.

We then decided to go in a day earlier then before. I went on line on

6-14-07 and it was to cost

us another $100.00 Change Fee per ticket. Well they took out $1184.00

they over road the banks

amount. She did

and won.

Now N.W. is suing us for the full amount on top of what we already paid. I

feel this is triple payment

why would anyone pay

another $984.00 for going in a day early?

We filed a complaint/claim within our 7 days only to receive a letter 8 weeks later with Delta "respectfully declining our request for payment".

Please explain to me how they get away with this? Are their employees not held to the same standard that most employees are?

No one in their Asian office can speak english.

They have severely limited my ability to conduct business in the Asian market with their extreme incompetence. However, I think it is their complete lack of sympathy and assistance that makes me wonder how they stay in business.

I will NEVER fly Northwest Airlines again. If you don't want to wind up like me, I suggest you avoid them.

I booked flights for August 14, 2007 online at Delta.com. I thought, from reading the conditions on the vouchers, that we would get a credit when we checked in. However, I was told by Pat Gledhill of Delta that you have to phone or go to a Delta ticket counter to make the reservations and get the credit.

I cannot find on the credit voucher any such aforementioned restrictions and feel Delta is just trying to avoid paying for their overbooking in 2006.

I don't expect you to pay for my losses,but I should be compensated in some way. You took my seats n spite of my calls on the road

the flight 565 had not taken off, and I could have been seated. You absolutely ruined my vacation.

I was charged $200.00 for a flight that went on sale a week later for about $118.00, to the same destination. My flight is not until the 6th of September. Well in advance for this to be changed.

Needless to say, he didn't arrive in Rochester, NY until Midnight to spend the summer with his Father. Then when he did arrive, his luggage was missing. We had to get Delta to find the luggage and physically deliver it to my son's Father's address - THE NEXT DAY! This was very upsetting.

We were told that this whole delay was due to the flight attendant not getting him to his connecting flight on time - and Delta apologized.

Today, my son was supposed to return home. He was supposed to leave Rochester, NY on flight 1530 and arrive in Atlanta at 8:30am this morning. However, when my son's father took him to the airport this morning in Rochester.. the Delta Representative said that my son's seat has been bumped. That basically, he doesn't have a seat on the airplane anymore!

Anyhow, I am furious.. because he is expected to register for school tomorrow and I have taken time off from my job to pick him up today. Now we are told that it will have to be tomorrow. MY COMPLAINT IS THAT DELTA TREATS UNACCOMPAINED MINOR CHILDREN WITH NO REGARDS AND NO RESPECT!! This is so ridiculous... I need him home TODAY!

Flight 576 Minneapolis to Orlando

Young children (3 years old) given seats separate from parents. One family - part of a larger group left in the departure lounge in a distressed state believing they would be separated. Children very distressed and crying as a result of the seating fiasco - especially as they had already endured a 8 hour flight from Gatwick.

Flight NW43 - Orlando - Detroit:

Again young children seated apart from parents leaving cabin crew to sort out the mess and deal with the resulting distress.

Flight 32- Destroit - Gatwick:

Food inedible. Cabin crew unhelpful - only came round once during the night with water. No Duty Free.

It requires 250,000 miles for these seats, yet nowhere on their website do they tell you this. I researched through early February 2008, finding many flights with no seats taken sans one for the Sky Marshal. Furthermore, if you do chose a SkySaver award of any kind for international travel, you can be routed through up to 4 airports and take up to 26 hours to reach you destination.

Delta has changed SkyMiles awards so much that it is impossible to book an award seat to an international destination for normal miles, even in coach.

If the requirement is 250,000 miles to go business class, and there are no SkySaver seats in business class, they should state it somewhere on their website and change their award chart to reflect this.

Consequently, we never arrive in San Diego until noon time on Monday.

That is when the nightmare started. I was informed to wait in the baggage claim for my luggage. After waiting for 2 hours, I decided to approach baggage services, which told me that my 2 bags would go Brazil regardless and that both would be sent back and delivered in my house in a few days. After 7 days, I am still looking for any information. Every day I call baggage services I get a different answers, and obviously no one can send me an email to prove what they are telling me, neither can I talk to a helpful person. If you thought that airlines trace your luggage as Fedex or UPS trace their packages, you are completely wrong. The tags are apparently useless.

Upon arrival at the Charlotte Ticket counter the attendant informed my son that the reservations had been cancelled. My son called me in Minnesota to inform me of the situation. I immediately called Delta Airline and after several mintues was able to talk to a representative. He checked on the flight and said; the flight had been cancelled in June. I said this was not possible because we had checked on the arrangements and had confirmed and I was never informed of any issue. I tried to make other arrangements quickly to salvage My son's visit. I called my son about the Airline problem and about the flight arrangements made at the last minute (trying to make it work). Due to the late departure, extended connection time and the very late arrival it was decided that this was not in the best interest of these small children. We had to cancel our son's vaction and scrap all the plans for this important visit with me and my wife.

WHen I finally spoke with a Delta agent, my bags were added to a long line of other passenger bags, and I was told that they would be marked and forwarded to my final destination, without issue. I asked if I needed luggage tags or any paperwork saying where the bags were going, and I was told No, they will be taken care of. Go on to your flight. I arrived in Baltimore last night (an hour late), and I have NO luggage. Delta has misplaced all three of my bags, and as of last night the representative could not tell me where my bags were. I was given a reference number, and was instructed to check in on Aug 15th, and was told that Delta was sorry for my inconvenience. I have spent the day trying to locate my 3 pieces of luggage, to no avail. I have spoken with 3 Delta representatives (and was hung up on by the last), and Delta at this point in time can only locate ONE of my bags.

In the meantime, I have had to purchase refills of my medication, new underwear and clothing, and new toiletries, and was informed by Delta that I could apply for reimbursement however because I am staying at home there is a high possibility that I won't be reimbursed. As of this time, Delta still can not tell me where my other 2 pieces of luggage are, and they can not tell me when I will receive the one piece that they have located. In a time of heightened airline security, I find this highly alarming. Delta just simply can not find my luggage. TO boot, because I was instructed to check my camera through since it wasn't essential to my flying home, Delta said they will not replace my Camera if it is lost or stollen.

We have had to use double miles and twice pay for the flights because we could not use the Sky Miles.

Had this child been left by herself in the Newark airport and something would have happeneed to her, the consequences would have been tremendous for Delta.

I had to then go through Chicago, IL and connect from there to reach Richmond before night fall. I arrived at 8pm. This was a wasted day for me. I missed all appointments that day. On June 26 my Delta #5122 flight was scheduled to leave at 4:10pm. It left about 55 minutes late. My issue on the return flight invloves my baggage. We arrived late and I had to leave the airport without my baggage. The baggage had not arrived. My number was taken down and I was told that I would be called at the time that my baggage came in and my baggage would be delivered by 8am. i called into 18003258224 to check on my baggage. i was told it was being track, i would be called when my baggage came in, dont go to the airport because they were very busy. I respected that untill my 4th call of the day. I was told to call back in a 2 hours on the first 3 calls. I only came across my baggage by going up to the airport myself, against the suggestion of the phone operators.

I have no clothes, and also my 10th year old, I have no choice tomorrow to get some because of their smell, even after a shower it still there, I have no night clothes and also Brittany tonight. I feel dirty and don't even dare to go out, my daugther clothes got dirty during the flight and I feel uncomfortable to bring her places.

Fooling people to think they will get deals and then when you try to redeem them there is no luck ... at least using skysaver. Also their web form does not allow to search easily for ONLY skysaver tickets. It has been frustrating experience. I currently have close to 100k miles which i cannot use to destinations i want to go all throu this yr. ANd to top it i used to pay 80 bucks a yr to Amex for the delta skymiles credit card. That card i have closed recently. I wonder if someone somewhere is taking this matter with the FTC or to the courts?

Then they paged a Doctor to see if it was broken. The Doctor said it wasn't broken, just a little crushed. My finger was throbbing for the rest of the 3 hour flight. I know it was an accident but I shouldn't have to pay for it. When we got to vegas the whole weekend was shot because walking with your hand down, is amazingly painfull always throbbing. I had intense pain for 3 days, not a way to begin a vacation. I really feel We should be compensated for the trip, because I couldn't do much walking with all the throbbing going on, especially in the heat.

I attempted the self-service check in, but the kiosk directed me to an agent. So I reported to a Northwest agent and told him Id like to check in for the flight. He tersely told me, You are not flying anywhere. I thought maybe there was a maintenance problem and asked why I wouldnt be flying. He pointed to a sign and replied You are too late. I looked at the sign and it said something about having to check in 45 minutes prior to departure. I thought he was kidding with me and asked him to check me in. He said no as I wouldnt make it to the gate on time and that the flight was now in control of the gate agentso I was too late.

I told him that neither my ticket nor itinerary had any such provision on it and again he pointed to the sign like that was enough to provide sufficient notice of something so important. I asked him what could be done as I took 7 days of leave to visit my folks before deploying to the Middle East. He finally booked me to fly stand-by on a 12:30 pm flight. Unfortunately, that flight was cancelled for maintenance and I finally got out at 3:30 pm. The other agents were a bit harried, but nowhere near as rude and unfriendly as the first ticket agent.

The other person at the counter when I arrived was there 50 minutes prior to departure and another Northwest ticket agent told her she was too late as well! That she would never make it to the boarding gate on-time. Well, Tampa IAP is pretty darn small and user-friendly. It took us 10 minutes to reach the gate, which included going through security. Like I said, there was hardly anyone in the airport.

My biggest complaint is the lack of customer service on the part of the ticket agents. If we were truly too late to board, they could have been a little more diplomatic. I fly a lot and have been much later twice before with other airlines, and they bent over backwards to get me on the flight. Talking to some others later in the day, I heard that NW877 was overbooked, and we probably wouldnt have gotten on anyhow. If that was true, Id rather have been told that rather that some tale about not being able to get to the gate on time!

He was throwing it off the conveyer belt (the belt that carried the pieces off the plane) - about a three and a half foot drop. Once they were on the ground he would take the lighter pieces over his head and throw them as forcefully as possible into the cargo containers. He was dragging the larger pieces on their fronts across the pavement then throwing them into the container. In between the cargo containers and the conveyer belt he was dragging his feet and looking very upset. I feel this is important to note since some people may think he was an overzealous employee who just needs to take more care. This was not the case, everything he did was in a purposeful manner. He was actually trying to do damage.

Although the other two employees were doing their job normally, I also find them at fault for not stopping their co-worker from destroying luggage. I was already upset, but then I saw my luggage. As luck would have it, the disgruntled employee took two of our four pieces. One was a large American Airlines brand suitcase. Another was a Samsonite hardcase suitcase. He pushed them both off the belt before they even got to the bottom of it. The Samsonite landed on its corner and the other on its front. He then proceeded to drag them on their fronts to the cargo containers.

I told the flight attendents what was happening. They were understanding but said they can't do anything and that I would have to complain to someone at the counter once I got into the terminal. Once we got to a counter inside the airport I asked for a supervisor and told him what had happened. He handed me a critique form. I can understand their need for a critique form, but a more suitable response would have been to seek out the employee immediately to keep him from doing more damage to customers luggage. I filled out the critique form, but have not been called or emailed yet - a week later.

When we received our luggage, the hardcase was broken on the corner it landed on, and the other suitcase was permanently stained with oil and dirt from the ground it was dragged on, and it was also frayed. Inside we had coffee mugs from Bulgaria that had been broken, these were wrapped in a way that if they had been handled normally, it wouldn't have happened. I work overseas for the U.S. Department of State and fly back to the U.S. on average once a year. Northwest Airlines can be assured that it won't be with them anymore.

The next day, at the airport, I checked those two bags with Northwest, watching the workers send my bags through the X-Ray machine. I then proceeded to the ticket counter to get my tickets. When I arrived at my parents house in Erie, Pennsylvania, I discovered my laptop computer was not in the bag I had packed it in. It was gone. The next day was Thanksgiving Day (November 27th), and my father and I went to the Erie airport to report that my laptop had been stolen.

We filled out a Damage Report with Northwest. After the report, I spoke with TSA (the Transportation Security Administration) and the airport police. I filled out some papers with TSA, which have been mailed. I contacted Northwest, and was told to send a fax to them with the laptop information, which I did, on December 2, 2003. Ive also filled out a police report with the Erie, Pa. Airport Police. The airline is obviously responsible for the theft or my laptop, since my luggage was in their care.? My laptop computer was stolen in either Los Angeles, Detroit, or Erie. I believe the theft either occurred in Los Angeles or Detroit. I doubt TSA stole my laptop, and that only leaves the workers of Northwest.

I have all the information from the incident, including the number's I've called, the faxes I've sent, etc. Northwest Airlines sent me a letter, stating I shouldnt pack valuables in my suitcase. This advice does me NO good. Perhaps they should have told me this BEFORE my laptop was stolen. No one from Northwest told me not to pack valuables in my suitcase, nor was it mentioned on my ticket or on the pages of Yahoo Travel, where I had purchased my ticket. Northwest is to blame because Northwest is hiring thieves who steal and walk out of Northwest with the stolen merchandise of their customers. Northwest has done nothing but offer petty apologies.

I'm a graduate Professional Writing student at USC. I write fiction, nonfiction and screenplays. As a result of the theft, I lost some pieces I had written (thank goodness I made a backup disk a week before the theft), I had to buy a new laptop, and I was pained emotionally because of the incident. I felt, and still feel very wronged, and taken. It makes me sick to know someone has my laptop with my personal files.

Losses of this kind are usually covered by homeowner's insurance. Karl should call his agent. And in the future, he should carry his laptop. Valuables should never be checked as baggage.

At that time we were instructed to go back to the ticket counter. My family had left assuming my flight had taken off. I had to wait 2 hours for my family to arrive home so I could call them to tell them that they were to come back 2 hours to pick me up because the next available flight NWA were able to give me was for Tue. Dec. 2nd at 6:15 AM to Memphis, TN to Tampa, FL, arriving at 12 noon!

Since we live 2 hours from the airport that was really inconvenient for us. We had to stay in a motel close to the airport. The n! ight before my return flight, we w ent by the airport to confirm my new flight arrangement before we went and spent money on a motel. NO ONE could help me. So, we just took a chance on the flight not being cancelled or delayed and spent the money on a motel. When I returned home to Tampa, FL, my supervisor was furious with me. For the money I spent for that trip, it made my holiday a nightmare.

There were 150 seats total on that plane. Out of 30 seats that are filled, that does not leave a high percentage of seats that were made available for Sky Mile users. Delta then had the nerve to tell me that for an extra 30,000 Sky Miles per ticket I could have as many tickets on that flight as I wanted. Sounds like extortion to me!

The Delta agent told me that the certificates were being mailed in batches on the 15th of each month beginning in September. He told me that I would most likely receive my first voucher in the September batch and the second one in October. To date I have received one voucher, with a letter attached dated 10/20/03. My initial reservation was to expire on 10/30/03 if it was not ticketed. I called Delta the day I received this voucher and they told me they would extend the reservation to 11/13/03.

I called this morning (11/12/03) and was told that the reservation could not be extended further and that I could use miles for the extra ticket and would need to pay a $75 rapid redemption fee. Delta knows that I flew more than necessary to earn these vouchers. I should not be required to pay any fees for expedition.

This was my wife's birthday present. I just hate Delta and the way they treat Gold Medallion members.

Our service was also horrendous. One drink was offered and that was before take-off. Dinner which was steak and pototoes (nice type of meal) was literally refrigerator cold, left-over style. Many people complained about this and there was not response given. We arrived in Hawaii, but it was not 1st class service and the Delta agents agreed and told me to write a letter to Delta Corporate Care for a possible compensation.

I sent a letter, fax, email, and made many phone calls to chase Delta for a response. Delta finally responded after 4 1/2 months with a compensation of 12,000 sky miles. That to me was a slap in the face. We spent 120,000 sky miles, where does 12,000 come close? 30,000 is needed to go anywhere round trip. I sent a rebuttal letter and continued to chase them down on responses to that and was told thanks but that's all we can do.

I responded to an email from Gail one stating I was not happy with the compensation and that I would like to know who above the corporate care I could take this issue to. Gail called me (YES CAN YOU BELIEVE A TRUE PHONE CALL) and stated I was lucky to be given that. The staff on that flight went beyond the call of duty and that I should be happy as 5,000 sky miles are normally what is ever given.

I responded stating this was a first class flight and it was their equipment that avoided me from enjoying the extras and their service from enjoying the flight. Gail then responded, "Would you like me to take the miles back". That to me was enough of dealing with Delta.

I understand airlines have problems, but I've spent good money with them to have racked up those miles and I would have appreciated at least 30,000 to be that much closer to saving up to another 1st class flight. Not only was the service going to Hawaii so awful, I truly don't understand why a customer who has a complaint needs to chase you down to get a response.

I would recommend for anyone to fly Continental over Delta any day. My mother had a delay of 3 hours, made one phone call and was given two $150. vouchers to use on future ticket purchases. One phone call, no letters and was compensated immediately. Simply amazing the differences in the companies. This has not been the only problem I've had with Delta, but I will say it will be the last. I will do whatever it takes not to use them for future travel plans.

I arrived at the terminal 20 minutes prior to departure. (St. Cloud is an extremely small terminal) I WAS THE ONLY PASSENGER/CUSTOMER/PERSON IN THE RECEPTION/LOBBY AREA OF THE TERMINAL. I was told that I could not be processed through security in under 30 minutes. My luggage consisted of a duffle bag, as I had to travel light because of the small plane from Raleigh to Myrtle Beach. THERE WERE AT LEAST 4 MESABA EMPLOYEES STANDING AROUND WITH THEIR HANDS IN THEIR POCKETS! THE PLANE HAD NOT ARRIVED AT THE GATE YET! I offered to empty everything out of my bag. "No ma'am I cannot get you through security in under 30 minutes."

I was wearing shorts, a shirt, bra, panties and tennis shoes. I offered to ship my bag UPS and just get on the plane with my credit card and driver's license. "No ma'am I cannot get you through security in under 30 minutes." There are at least four employees standing around doing absolutely nothing....and THEY CAN'T GET ME THROUGH SECURITY IN UNDER 30 MINUTES? THE PLANE ISN'T EVEN HERE!! I was put on a much later flight...Therefore, I arrived in Raleigh at 5 PM rather than 11am. The connection to Myrtle Beach was unavailable in the evening so I had to rent a car and drive nearly four hours alone in the dark on unknown roads, missing the meetings that afternoon and the welcome reception that evening.

I understand the importance of security at the airport. If the airport would have been too busy to get me through security -- that would have made this horrible experience a bit more understandable.

I am out about $200, missed the first day of the two day meeting, not to mention my husband's time driving me to MSP.... all because I arrived 10 minutes late to the St. Cloud airport. Seems pretty severe doesn't it?

Naturally, on the way back to Dayton, I called to confirm our meal request, and then asked the telephone rep to confirm to me that we would get food on the flight back. I said, "What do I need to do to make sure we get a vegetarian meal on the way back?" Her answer? Believe it or not: "Pray."

While on the plane a travelling companion was sitting in a position to view loading of baggage. She advised me that the bags were being loaded by no more than one person per bag, and they were being thrown into the baggage compartment. When retreiving bags at the end of the trip I found one bag had a smashed wheel and a second bag had the zipper split open and clothing was hanging out of the bag. Also in this bag a plastic bottle of shampoo was split open and had caused a real mess in the bag.

I picked up the phone and explained my requirement to the rep, during which she put me on hold several miinutes and asked for my Skymiles number multiple times. Finally she asked me for a credit card number to charge the service fees. I was quite baffled, since I was expecting it to be free.

So I told her that if I had to pay the service fees, I would have done it at the counter. She then advised me to call 1-800-323-2323 to get this done without a service charge. I went back home and called the 1-800-323-2323 no (at 9:30 PM CDT).I had the worst shock of my life when the agent told me that I had only 5,OOO miles remaining in my account. He said that somebody had converted 25,000, miles on 08/23/2003 (same day) into a certificate. I asked him who did that and his answer wast that they wouldn't know. However, he said that the certificate is in my name and I will receive it by mail.

It takes 6 to 9 biz days to receive this voucher and by the time my booking will be lost and travel date passed. After that I was transferred to his manager who didnt help much either. Finally, after feeling the desperation in my voice, he told me that they will try to get a nice agent to handle my case and that she would call me from Salt Lake City at 4PM. It was another hollow promise, never meant to be kept.

Nobody has contacted me yet and I am sure my booking would have lapsed. If ever I receive the certificate by mail, it will be quite useless to me. It is truly appaling the way such a big airline mess with their customers. My experience was extremely frustrating to say the least. I have serious doubts about the Delta Skymiles program and am beginning to believe that their aim is to discourage passengers from utilzing thier miles which they well deserve.

So, my child and I began our journey on 03 July 2003 flying business class from Kuwait to Baltimore, Maryland, U.S.A.. I flew business class so my 5 month old infant daughter can travel the arduous 30 hour journey in the most comfort possible. My flight KL 458 was confirmed round trip in Kuwait with a bassinet to hold my tiny and delicate infant. In Kuwait, at the airport, KLM was wonderful. They checked me in quickly. On the airplane, the flight attendants quickly assisted my daughter and me. All the attendants called me and my daughter by our names. They assisted me with the child restraint seat belt. They served me with non-alcoholic beverages.

The attendants told me before the flight that they would have a bassinet for me right after take-off and when the seat belt sign was turned off by the pilot. No later than 5 or 10 minutes they gave me a clean, comfortable bassinet with a blanket inside for my child. Throughout the flight, they were constantly asking me if my baby or I needed anything. They assisted me with making my baby's formula to drink. My baby and I were pampered and treated like royalty the entire flight.

As soon as I left the plane, I was greeted by another KLM employee who directed me to the business class lounge. Once again, the KLM lounge employees were were pleasant and helpful, which made for a wonderful beginning for our journey to the United States.

My wonderful experience has now come to a screeching halt as soon as I enter Northwest Airlines airplane Flight KL 6039. I take my seat and the flight attendant offers me a beverage. I request an orange juice which I receive nicely. I request for a child restraint seat belt for take-off. The flight attendant states that Northwest Airlines do not have this item. Just hold the baby in your lap, they stated. Then I request for a bassinet after the flight takes-off. The flight attendant says he is not sure if we have a bassinet, but he will check if we have one.

He states that we do have one. I ask if I can have the bassinet after take-off like, KLM did for me. The Flight attendant stated, Sir after we have served the drinks and the meals, we will give you the bassinet. I said that KLM gave the bassinet no later than 5 or 10 minutes after take-off. It was stated to me that Northwest does not do that for their customers. So after 15 minutes my baby forehead starts feeling hot. I check her temperature and she is at 39.7 Celsius. I gave her medicine for the fever and requested the bassinet again. Once again, the flight attendants said after we serve the drinks and meals.

So I put my 5 month infant with a fever in my seat and I sit on the floor blowing on my baby's forehead. The flight attendant asked me if I wanted a meal while I am sitting on the floor in business class (at least I had some leg room). I said not until I have a bassinet, I do not want to eat on the floor. Finally, I receive a bassinet after the meals were served. After installation of the bassinet, the flight attendants put a cardboard box in the bassinet for my daughter to sleep in. Of course, I put a blanket in the bottom of the cardboard box for my child to be more comfortable.

The service and food throughout the entire NWA flight was terrible at best from Amsterdam to Detroit. Luckily, my baby's temperature does return to normal before the end of the flight.

My next experience with Northwest is when I try to confirm my flight and bassinet on 15th July around 1200 hr. I talked to one NWA gentleman, who I give the information for me and my daughter. He told me that he confirmed the flight for the two of us, but there was not a bassinet confirmed for us because there was information missing. The information was my baby's weight and height. I told the man that my baby weighs 15 pounds and I don't know the height. I guessed and said about 32 centimeters but I really don't know. He said call back later that day to see if there was a bassinet available. I told him that I requested a bassinet before I left Kuwait. He stated that NWA does not guarantee bassinets, even for business class.

This is curious since I have the seat for bassinets, it is on my itinerary as bassinet for all flights and I assumed that paying extra money for the baby's ticket in business class that I would receive one. I call back around 1500 Hr to ask about the bassinet. A lady ask me again for my daughters' weight and height. I say 15 pounds and instead of stating 32 centimeters, which after thinking about it my baby was born at 52 centimeters, I guess and tell her 29 inches. The NWA representative tells me that the baby is too long and you will not receive a bassinet. I ask what is the height that she should be and she stated 26 inches. So I tell her I guessed at the height, so put down 26 inches because I really don't know her exact height. She said she could not do that because I already stated 29 inches.

I told the lady that I flew with her just 2 weeks with her on the same airline and she fit fine. It would be impossible to fly 15 hours overseas with a 5 month old infant who can barely hold her head steady for more than 10 seconds. She said again, you can not have a bassinet because you already stated 29 inches. I asked to talk to a supervisor. After 5 minutes of being on hold, the supervisor already made her mind up about the situation before I talked to her. I told her I paid around 500 dollars to have my baby fly with a bassinet and luggage. She has her own ticket. This NWA representative was rude, loud and would not let me finish a sentence. She would actually talk when I was talking and I was begging her to please let me finish one sentence.

This woman was not customer service oriented. She did at the end say to me that we will put in the computer 26 inches but the purser will have to check to make sure she will fit. I thought this was ridiculous considering she fit just two weeks ago, but I finally finished conversing with her. I know this conversation was recorded and I only wish NWA and KLM will listen to the phone conversations that I had with NWA representatives.

Then came the inadequate service again from NWA at the airport on 16 July 2003. The lady behind the desk said you are confirmed sir, but not your daughter. Then I had to pay 135 dollars for my baby's carry on luggage. The lady said that a baby cannot carry luggage. I said either can a 5 year old child but a 5 year old can have a carry on. A baby needs things for a 30 hour flight just as I need things for a 30 hour flight. I believe this policy is ridiculous.

Then the NWA representative stated I had to pay taxes for her to fly. I asked why since we both have pre-paid round trip tickets. After about 10 minutes and a phone call, she waived the taxes. I said you should since I already paid the ticket, including taxes already. After about 30 minutes in business class check-in, I get my luggage through the NWA representative. I fly to Detroit on Flight 5142 on 16 July 2003 at 1810 hr., and of course there was no child restraint seat belt again. On such a short 1 hour and 40 minute flight, they do not provide a bassinet, which I can understand. When I go to the business lounge I ask the NWA lounge representative if I have a bassinet for Flight KL 6048. They look at my ticket and stated yes because it is on your boarding pass ticket showing bassinet. So we start our flight from Detroit on 16 July 2003 at 2135 hr. Before I enter the plane with my child I check my small stroller that could have fit in the storage spot for jackets with the flight attendants.

I was greeted by a very nice flight attendant whose name was Jan. I asked her for a bassinet after take-off. She said no problem, I will check with the Purser, named John. The flight attendant, Jan, stated that the Purser would not allow a bassinet for my child because she is too long. I asked to talk to the supervisor about testing the child in a bassinet first or I would not fly on the plane. Jan, the poor flight attendant caught in the middle, politely agreed to pass the message. In about 5 minutes the Purser, John, came to me and said that we will grant your request by letting you leave the plane and taking your luggage out of the cargo holding area of the plane. He also started to remove my carry-on luggage. I told him that I want to have a bassinet to see if the baby fits. He stated I can tell the baby is "29" inches long because I am a registered nurse.

I told him that I want to see a supervisor and I will not leave the plane until then. So the Purser, John, said I will call the police to take you off the plane. While he is saying this, my 5 month infant is crying. I tell him, fine call the police then. All of this taking place, I did not yell, curse or become unruly and there are other flight attendants and passengers as my witness. The only person hostile is the Purser, John.

Finally after 10 minutes the supervisor enters the plane and politely states, sir after the plane takes off, we will provide your baby a bassinet to see if she fits. If she fits, she can use the bassinet, if not you must hold her. I told the supervisor, that is all I was requesting in the first place. After he left, Jan, the nice flight attendant apologized and said she is so small I am sure she will fit.

After the plane took off and the seat belt sign was turned off, I place my 5 month old infant in the bassinet (frame with a cardboard box with no cover) and she fit like a glove. I also took digital pictures to attest to the fact. Of course, the Purser, John, never came to me or apologized for his rude behavior but Jan so nice it made up for the Purser, John's, rudeness and humiliation of me and my child in front of all the passengers on the plane.

Finally, I went back on KLM's airplane to Kuwait on Flight 457 on 17 July 2003 at 1615 hr. and of course everything was perfect. The much nicer bassinet was given to me within 5 minutes and my last leg of the flight was wonderful. How can the European flight treat me so kindly and special and its sister company treat me like a criminal, with hate and disrepute I will never understand.

I recommend KLM highly, but of course I will never fly Northwest again. And the bad part is that I will not be able to fly KLM to the States due to Northwest Airlines. I truly believe that KLM cares about the concerns of its customers and Northwest Airlines only cares about Northwest Airlines and not its customers. As long as they got there money from the customer, the hell with the customer during the flight itself.

I told him that we were Puerto Ricans which makes us U. S. Citizens automatically. We were not going outside the United States. Puerto Rico is a commonwealth of the United States. Jeffery R said if we did not produce a Birth Certificate or a passport we would could not get on the plane even though we had current driver's license and would lose our tickets. It was our responsiblity to have had a passport or birth certificate to travel to Puerto Rico.

My husband flew to Puerto Rico and back in April on Jet Blue and he was not required to have a passport or a birth certificate. Jeffery R was very rude and said that Delta Airlines requires a birth certificate or passport when traveling outside the United States. We asked to see his supervisor and he said that there was not a superviosor availible. I had to call my daughther to have her go to my house and fax a copy our birth certificates. He even asked us for a green card.

Puerto Ricans are U.S. Citizen and are not required to have a green card. U.S. law does not require that U.S. Citizens traveling to Puerto Rico go through customs. Puerto Rico is part of the United States. A person who is born in Puerto Rico does not need to go to immigration to live in the continental United States. If Delta Airlines wants to discriminate against Puerto Ricans and require them to have a passport or a birth certificate or a green card they should spell it out on their ads.

I have travel back and forth between the continental United States through many different airlines and have never had been subject to discrimination for being a Puerto Rican. Delta airlines needs to let customers that purchase their tickets who are Puerto Ricans that they are not considered U.S. Citizens under Delta Airline's system and Puerto Rico is not part of the United States according to Delta Airlines.

I gave Hawaiian Airlines the information provided me on March 25, 2003, over the phone from the Northwest Airline Agent, and they couldn't locate my ticket, or any information at all related to my upgrade. I had my fiance from the mainland get on the phone (as Northwest puts you on hold for VERY long timeframes & I was on a cell phone) to try to resolve this issue for me. They couldn't locate my reservation, initially, at all. They could not even look up my record of travel with them on March 4, by my name! They said they needed the credit card I used to book the flight. Well, I booked through Expedia.com, so they had no record of this transaction, but I FLEW with them, and later they took my credit card for the upgrade -- so, where's a record of my conversation?

I'm stuck in Hawaii, with a ticket I paid over $900 for, without any record of my transaction. How convenient for Northwest. Now, I am fighting to get back on the plane home. My fiance spent 5 hours on the phone last night just trying to get someone to understand what I had been told, and how they made the error on their end. At 11pm, she finally gave up, and was told to call Customer Relations in the morning. Frustrated, and tired, what else could she do?

I KNOW that Southest Airlines would not have treated us in this fashion - at all. Where are the phone records of conversations made over the phone when he called in March, and gave them the credit card number and authorization to bill? How is it that Expedia.com knows about this change (it's even in their system, although the changes were made through NWA)? How is it that NWA can claim "well, we never charged your card, so your ticket is void?" Who gave them permission to void my ticket? I certainly did NOT. I gave them authorization to bill me, and because they dropped the ball, I have no way to return to my home. They need to be held accountable for their actions!

According to CDC's warning and the dangerous situation in Beijing, we don't want to go to China this year. We want to cancel the tickets or change the date for next summer because one of us is working in school and summer is the only vacation time for us to travel overseas for more that two weeks. We explained our difficult situation to Northwest and our local agency several times, the local travel agency cannot cancel the tickets if Northwest Airline doesn't agree to cancel.

Northwest Airline Rep. told us that they couldn't refund our tickets because we didn't buy the tickets from Northwest Airline directly. The local travel agency told us that they couldn't refund us if Northwest doesn't change the policy. We told them that we would like to accept the penalty, but they all insist that the tickets are non-refundable.

We spent $1,830 on the airfare. We want to cancel our airline tickets to China and we want some amount of refund from the Northwest Airline Company. As we know, all the Asian Airline companies refunded the tickets they sold out, even the "non-refundable" ones due to the emergency situation. Ironically, most of the American airline companies, such as Northwest, United Airline, which have more flights to Asia, don't want to refund the tickets to all customers.

These companies ignore our rights as customers! We just don't want to go to Beijing, China in this summer. We don't want to risk our lives! Nobody knows how long this epidemic disease will spread around in Asian countries. The United States Government tries to prevent this epidemic disease to come to US. If American Airline companies continue to ignore the danger of SARS, soon or later the break out of SARS will happen in United States.

The ticketing agent also inspected my identification (a copy of my birth certificate) and verified that it was sufficient for entry into Canada. I arrived in Minneapolis, however when I attempted to board the flight to Vancouver, NWA personnel refused to allow me to board, saying that only an original birth certificate was sufficient to enter Canada. They then agreed to pay for a night's hotel stay. Since this meant that I would miss the training class that I was to attend in Vancouver and since there would be no way to have my birth certificate sent in time (the next day there was to be a massive blizzard in Hartford), I asked that my luggage be unloaded in Minneapolis and scheduled a flight directly back to Hartford.

When I recieved my Guitar from them, I found that it had been extremely damaged. Far beyond anything that would normally be expected by airline baggage handlers. The guitar was in a custom made hardshell travel case. The damage was as though somene had taken a sledge hammer to it. Both the guitar and case were destroyed. I went to the luggage desk and filed a damage report. The next day I called NWA's central luggage desk. I spoke to Ms. Linda Kay, who told me that NWA would take full responsibility and that I was in fact lucky that I had been stopped in Minneapolis since international law limited liability to $640 for international flights.

About a week later I recieved a letter from Ms Rhonda Farmer saying that because I had traveled internationally NWA's liability was limited to $640. I then called Ms. Farmer and explained that I had not traveled outside the United States, that NWA had prevented me from boarding the Vancouver boud flight. I also explained that my travel agent had gotten NWA to reimburse my fare since they sould not have let me on the Hartford flight if they were not going to let me on the Vancouver flight. She asked that I FAX her a letter stating this, which I did.

This evening I recieved a voice call from Ms Farmer stating that because I was originally ticketed for Vancouver, it was considered international travel and that NWA would only pay $640. Furthermore she stated that I was lucky because had this been a domestic flight NWA would have no liability at all. I have confirmed that NWA's web site states that their limit of liability for domestic travel is $2500. I have not and will not agree to accepting the $640 offered. I insist on being fully reimbursed thr full cost of the guitar and case. I am flabbergasted by NWA's refusal to issue additional insurance at checkin.

I believe that since neither I nor my guitar were ever on an international flight NWA's limit of liability is $2500. Since I live in Connecticut it is very difficult for me to file suit in small claims court in Minneapolis.

Unfortunately, since Richard had an international ticket, even though he did not complete his journey, it's likely Northwest will prevail. It can't hurt to file in Small Claims CourtSmall Claims Court however. Since Northwest has facilities in Connecticut, Richard can file there. He would not have to travel to Minnesota.

Basically I doubt it is possible to recover baggage damage unless one airline is involved and you walk up to a counter with the damaged bag in person immediatly, otherwise don't waste your time.

This was not the case when I redeemed the points. I tried then to rebook my December trip in June/July/August. All of the frequent miles were sold. I am not sure if they ever had them. In either case, Delta is not representing a rewards program, they are profitting from mileage redeposits and misrepresentation

After I communicated to Neal that I would like to take a Monday morning flight, Neal proceeded to complete the ticketing process. I was put on hold while a hold was issued against my check card. Neal then spoke with me about my seat assignments. I was a bit confused and taken aback when Neal called at 4:47 PM to tell me that it wasn't until 4:02 PM that we had decided to re-book the flight. At that time (4:02 PM) it was too late to re-book using the existing ticket because the ticket in my possession had no value.

Neal explained that most airlines would allow you to re-book a ticket up to midnight on the night of flight, except for Northwest Airlines. He explained that I/we should have contacted Northwest Airlines to see if they could do something for me. Neal stated that he had called Northwest Airlines, but that he had no luck in getting the ticket that I thought we had booked. Lastly, Neal told me that I needed to call Northwest Airlines 6 hours prior to a ticket change. He then told me that it was 4:03 PM when the ticketing was completed.

Neal was helpful in trying to get the hold removed from the card that I was using to purchase the new ticket. He called me back ~ 30 minutes later to explain that the hold would not be removed until midnight the following night. After calling an airline directly and purchasing a ticket, I began to think about the sequence of events and became a little confused. I was sure that I had decided on a flight prior to the 4:00 PM take off time/deadline. With this in mind, I decided to call the bank to determine when the hold at been placed on the card. The representative that I spoke to informed me that the hold had been placed at 4:00 PM.

The difference in minutes resulted in an additional cost and some inconvenience for me, including: the value of one-half of the ticket that I purchased via Orbitz, one-half of the Orbitz processing fee, and the cost of a new ticket). The hold of $105.00 was not removed from my account until more than 24 hrs later, denying me access to funds.

On June 8, I exchanged these tickets for a lower priced fare of $689.11 each, at which time the Northwest Airlines Philadelphia ticket counter issued me a "refund application" on my Visa card. My Visa card company says that this is not a "credit" and therefore they cannot help me!

I have faxed Northwest Refund Department with copies and have not received a response. Getting through on the telephone is impossible.

As a result, I spent 80,000 Delta Skymiles for my trip in business class and only received half the service. My argument is that the coach miles redemption is 25,000 miles for a single direction and 40,000 for business, therefore they should redeem my 15,000 miles.

I claim the items were neither lost nor damaged but stolen while they were in control of Northwest. My attempts to discuss this with the head of Luggage Services were ignored and my letters referred back to the original Luggage Service employee I had been dealing with. I was told if I didn't agree with their interpretation of the limits of liability clause I could take them to court!

the web site.

When I contacted Delta Airlines they advised that there was nothing I can do
except take the business elsewhere. Even if I asked them what good is Frequent Flyer Miles
if I cannot use them. They said I could use them if I pay the extra fee and/or buy a Medallion

Membership. So in my mind Delta is running a bait and switch operation on their web site.

I am not able to fly to Phoenix and see my mother as to the way I want to travel and feel

At the Northwest counter in Narita I completed a refund voucher to be reimbursed for the difference. On December 7th after many calls not being able to get thru, I faxed a copy of the refund voucher to the number given on their voice mail. As of today I have not received my refund nor can anyone tell me the amount of the refund. After numerous telephone calls and e-mails I have not been able to get this resolved.