Consumer Complaints and Reviews
Took over 30 minutes to get car – and I was next in line with only other customer being already being helped when we arrived. Outside of car dirty, not a big deal, BUT the inside was horrible! Stains on every seat, with what looked like large blood stain in middle of back seat, and floor mats were nasty. Took car home first before trip to try and clean stains off and wipe down everything with Chlorox disinfecting wipes. Low tire pressure light on. Had to find air and pressure gauge to fill ALL the tires. This took time off my trip. After all the above inconveniences, and time it took, budget had the audacity to charge me a full day for being 1 hour late. Actually was $5 less than full day but they added a $5 CFC?/day charge for the 1 hour. WARNING! Stay away from this business at all costs. They are NOT professional.
184,68 USD and daily rate was 26,39 USD, all in all 306,18 USD with taxes etc. Plus I paid Damage coverage as 99 USD. When I got to Budget desk in Norfolk International Airport, VA, they couldn't see any car reservation payment in their system, just my name and request. They didn't want to recognize insurance I paid for to Priceline and got me pay the extra insurance - 15,50 per day. I've asked for GPS, and lady at desk said "It's for 65 USD." After which she rushed me through agreement and I signed it without reading it. Guess what? Total bill in invoice was 630USD!!! I then got back to Priceline asking questions about overcharging me to which they said they can't do anything till I return car. So they won time for themselves and Budget.
Two hours before my flight back to homeland I returned my car (11am) I got check with the sum of...630 USD with some abbreviation as PAE, ESP, SLI, which never been disclosed, plus fuel recovery fee though I returned car full, plus some other doubtful fees and some more as extension fee though I returned car 2 hrs before agreed. And most shocking I saw line of GPS as 99 USD instead of verbally 65! Rates turned to be 29,32 per day instead advertised 26,39 USD, weekly rate turned to be 205 USD instead of 184,68 USD, GPS price became 99 USD PLUS invoice contained other lines with PAE/ESP/SLI CHG I had155USD???IN ADDITION, after two weeks I been charged for 35 and after for 54 USD for...tolls which they never disclosed in agreement or instructed that they have this toll thingy in a car, or either should have offered to switch off! I paid all tolls by cash when passed through manned booths, and been double charged for it after.
Month past, still keep writing to their customer service email, they never answer (only once directed to Tolls authority), tweeted on their wall to which they got cliche "We apologize for the delay. You may forward your complaint to email@example.com for further review" which of course I did. How come with so many complaints this company still operate on the market and there is obviously no improvement in their customer service???
Our experience at RDU was on time to and from terminals, but upon return of the car for departure we had to load all four large luggage bags onto the bus. We are seniors and it was very difficult to lift them up the steps of the bus and into the racks while the driver sat in his seat, not good.
I purchased a car online before going to the location and the guy Bipin said he couldn't take my card. I need a bank card and an additional $100. Being that I was in need but this was a surprise to me I decided not to get the rental. Bipin then instructed customer service since I did it online. I was highly irritated but did just that. When I called customer service and explained the first girl I talked to put me on hold and I assume transferred me to another rep. The new rep got on the phone and asked me how can he help me. At this point I am irate I have to give all my information and repeat myself to someone else.
I asked to speak to a manager he refused to let me speak to a manager before verifying who I was, I hung up and tried it again after taking a second to breath. I then spoke with a manager who cancelled the reservation and submitted my refund request. You will have a new review if my refund doesn't arrive as soon as possible because it took them seconds to remove it from my card. BASTARDS!
Our flight into Orlando was changed to Tampa due to Hurricane Matthew. I needed to adjust the car rental reservation. Originally it was $240 for 7 days. We couldn't fly out of Tampa and dropped the car off in Orlando. We were charged $1353.21 for 4 days. Terrible customer service. State of emergency conditions in Florida!
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My grandmother has spent five months calling Budget over and over again to get them to put her last payment on her credit card. She also did this the day we returned the mini van we rented. Needless to say, they kept telling her that they would bill her credit card, and yet she received a COLLECTION NOTICE in the mail from them!! Her credit card company had no record of them ever even attempting to bill it on her card and it took a nasty phone call from her for them to FINALLY do their job. This was our major issue, but the employees each gave us different info upon renting our car even different amounts we were supposed to pay!! Enterprise ONLY for us from now on!! I have never had such horrible service in my life. DO NOT USE BUDGET ALCOA TN!!!
After reading reviews of Budget Avis customers I have the impression that it is this company's practice to take advantage of the pre-authorization on credit cards to serve themselves as they please from customers accounts. My husband and I had rented a car for two weeks at the Bilbao Spain airport through an online travel agency, and were charged 50% more than the initial price for those two weeks when we returned the car one day early!
While it is specified in the Terms of Sale that extra days are charged at Pay-at-Location prices, which is reasonable, there is no mention of any penalty for returning a car before the term of the rental period. A clause stating that there can be no refund for days not used is twisted by Budget Avis in order to justify an exorbitant charge for one day not used. In this way Budget Avis can make money from two different customers on the same car. Because of the credit card preauthorization and the fact that this car rental agency has no principles, the customer is trapped.
We were in Vegas from Oct 4th to Oct 7th and got a good deal via Expedia on a 2016 Hyundai Elantra from Budget Rent a Car at the Airport. At first, we were pressed by the Budget Counter to get the extra insurance even though we have already bought it via Expedia. All our luggage was stolen on the day of departure (Oct 7th between 11:00 AM and 1:00 PM) from a locked trunk with no external damage whatsoever.
After further review of this case, we came to the conclusion that a new possible suspect could be part of the Budget Rental Team from the Airport for the following reasons: 1. When we returned the car and found no luggage there was no comment or any sense of compassion from the staff. We did not hear a word from them. It was the Southwest Rep that advised as to contact the police.
2. They had an extra key for the car and all their rentals are tracked via GPS. Since this happened around lunch time and they knew where the car was at any time, it was a no brainer. 3. We did not see any signs of a forced entry or damage done to the car. 4. They knew our schedule when the return date/time was and they did see our luggage when we checked in. Should a pattern of this kind of event been reported before it surely should raise a red flag.
I picked up my reserved vehicle at the Budget Rent-A-Car counter at the Phoenix, AZ airport. As can be expected, the attendant at the counter inquired if I needed any of the various "add ons" that Budget had to offer. These included insurance policies. I said no to all. I had to assume he knew that I did not want or need any additional policies or add ons when I said "no". As paperwork is put in front of me, I am assuming that it is what I have agreed to. In other words, I did not need any of the additional money making items he was offering me. I get back home and see that I have been tagged with an additional $163.69 charge AFTER I returned the vehicle. Discussing my objections with the Budget Customer dis-Service, they are saying I signed a document requesting additional insurance.
Did that attendant that I worked with at the Phoenix Airport counter get commission for any add-ons he generates? I find this very deceptive and under handed. All this happening after I had already filled out a customer questionnaire online from Budget that I was extremely pleased with their service. I was up until this point. I am a realtor and a member of the National Association of Realtors. I used Budget as this is a recommended company by the NAR. I will be contacting the NAR and tell them of my dissatisfaction as well, and recommend they discontinue their association with Budget. In the future, I will use any other rental company other than Budget.
1st time renting with Budget and will be the last time.The roadside assistance people told me to unlock the door was free. Budget went into my bank account without notice for this charge and took $60.00 out my account without notifying me. The only way I found out is because my bank said "well they also went into your account on another day after I called about another charge they accessed." Budget also charged me $87.00 for a fix a flat plug in the tire. You can buy a new tire for about that amount. I could have bought fix a flat for $10.00. Putting fix a flat in the tire would make the warranty non and void since there are sensors in the tire. I wonder if they let the warranty people know that they are doing these types of repairs to their cars. I think I will keep renting my car from ENTERPRISE.
I rented a car for 2 days. The car was smelly, full of flies, dirty, and out of washer fluid. I had to drive the car both days in the rain with the windows down because there were so many flies in the car. I called customer service while I had the car to complain. I got told to take the car back. But the time I was free to take the car back was later than the close time. So I was not able to get another car. I was also in a hurry when I picked the car up. After several calls to customer service I gave up. When I dropped the car back off I was asked how it was and I told them that there was flies in the car, it was dirty, smelled, and out of washer fluid. I was told "thanks, if you don't need a receipt you are all set". Again I call customer service and get NOWHERE.
I should NOT have to pay for this rental car. A refund of 35% is NOT enough to cover all the issues I faced this the car. I am so angry that a company conducted business with a rental car so poorly. I have called and called over and over. No one plans to help me. So this is a huge issue. I will be contacting a lawyer to fix this matter as it should not have happened in the first place.
If possible I would give Budget Rental Car a negative star rating. I contacted Car Rental 8 online weeks prior to the rental date - Labor Day Weekend. Car Rental 8 indicated that the rental would go through Budget and provided me with a booking and reservation number. My credit card was charged and I was then provided a voucher to bring to the Budget Rental Counter upon arrival. I called to confirm the reservation for the convertible the day prior to picking up the car. I live in the southern part of Ohio and was traveling in a group of four other vehicles to Gatlinburg, Tennessee.
The Cincinnati/Northern Kentucky was on our way to Tennessee and was a scheduled stop for our group so dropping me off to get the vehicle was not an inconvenience to the group as a whole. I arrived at the Budget counter at 8:40 a.m. I told the remainder of the group that I would meet them at the exit near the airport as they didn't need to go into the rental car lot and wait. A rep from Budget took the reservation voucher and after about 15 minutes told me that they did not have a convertible to rent to me.
I told him that I had a reservation that was made weeks ago and that I called yesterday morning to confirm. He again stated he didn't have a convertible to rent but that I could have a hard top mustang. This was not acceptable. The whole purpose of me renting a car was to have a convertible. He said that the convertible that they were going to rent to me was conveniently totaled that morning but that another one was due back at 2:00 p.m. I told him I could not wait that long as I had others waiting for me. He said there was nothing that he could do.
I then asked him if he could call other Budget rental car location to find a convertible. He said he would email them and that I would have to wait for them to respond via email. I waited an HOUR and then asked if he could call not email. The Budget rep disappeared for approximately 45 minutes. In fact, another Budget employee came in asking where the rep was. Needless to say I told my travel group to go ahead without me. The Budget Rep finally reappeared and said he found a convertible but that it was in Louisville.
I thought he was having someone drive the car to Cincinnati but then he told me I had to go pick it up 93 miles one way out of my way! The rep stated he would give me a rental car free of charge and free gas to go to Louisville. How generous of him to do that when I have already waited an hour and a half at this point and didn't get to travel with my group!
The Budget rep failed to tell me that there were 3 Budget locations in Louisville. I called the Cincinnati/Northern Kentucky Budget desk to obtain directions to the correct location that I was to pick up the convertible. I called and the phone rang for about 20 times and no answer. Finally the second attempt someone picked up the phone and informed me that the car was at the Louisville airport location. Upon arriving at Louisville airport to pick up the convertible, I had to wait in a line that took approximately 45 minutes. I did get the convertible that I reserved and was on my way FINALLY almost 3 hours later.
During my stay in Gatlinburg there was heavy traffic and the brakes on the vehicle squeaked very loud. I was stopped at a stop light and a Pigeon Forge police car was behind me. When the light turned green, I proceeded to my route and the police car behind me turned on his lights. I pulled over and the police officer told me that the vehicle had expired tags!!! I was totally humiliated and told the officer that the car was a rental.
I provided him with the rental car contract and paperwork and thankfully he gave me a warning and NOT a ticket! I have never experienced such incompetence with a rental car company ever. I rental convertibles every Labor Day and have never had issues like I have with Budget. I had to drive back to Cincinnati the next day hoping that I didn't get pulled over for driving with expired tags!
Upon returning the vehicle in Cincinnati, I informed a different Budget Car rep of my ordeal. She apologized and said she could offer a partial refund for my inconvenience. She started to look up the reservation to credit my credit card account and said she couldn't do so because I booked with a third party Car Rental 8. Couldn't she see that prior to offering the credit???
I finally reached someone from Budget who said that I would receive a full refund for the mishap. I was happy to know that Budget took responsibility for their mistakes and offered me the refund. It took over a month but I just received a credit on my credit card but not for the full amount as promised. They shorted me $63. I called Budget to inform them that I was not credited the full amount as promised. They are stating that the refund has been processed and that I will not receive the additional amount for the full refund. I will NEVER use Budget Rental Car again.
I called the reservation center on September 21, 2016 and rented a van for September 29, 2016 through October 3, 2016. I am a Fastbreak customer so I received a 5% discount. I also received a 10% discount as I gave your agent my AARP number. I was advised I would receive an additional driver free of charge. When I went to pick up the van at the Capital Commons Shopping Center on Louisburg Road, Raleigh, NC I was advised they did not have any vans. I was given a Nissan Pathfinder. The Pathfinder is very high and the back seat is a joke. You cannot sit facing the front. I had two senior citizens with me. They had problems getting in and out of the vehicle. There were six of us traveling and we could not get 6 suitcases in the storage space. My sister had to drive my personal vehicle so we could take all our luggage which was an extra expense for gas for two vehicles.
Prior to departing I called the reservation center and advised the issues I was having. Your agent would not give me the additional driver free as I was promised. Stated I had to make reservation through AARP to get the driver free. I have always made my reservations through the center and always received an additional driver. I have used Budget the past 5 years only the past two have I encountered problems. In 2015 I was to pick up my van at 8 am. It did not arrive until 8:30 am. Budget should honor statement given by your agent and try to accommodate the customer. The agent at Capital Common was not helpful at all.
I would give this pathetic franchise location a ZERO if that were an option or even a negative quadrillion. THE ABSOLUTE WORST!! I'll get into the details: I'm in town acting as best man in my best friends wedding, and we are picking up the van we rented to shuttle our guests to and fro. We arrived at the time of the reservation - the van was to be ready at one or after - however, the business was just closing and they would not assist us to obtain the rental; for which, I might add, we had already paid in full. We could literally see the van we rented sitting on the lot.
While standing in their parking lot, after knocking on the door and speaking to the service technician, all of the employees schlunked out of the building without acknowledging us, nor making any eye contact. We stopped the owner and begged him to provide us the prepaid vehicle. He told us flippantly to go to the Nashville airport - 45 mins away, 3 hours before the wedding. He then sped off without a shred of caring nor empathy.
Keep in mind, we were only there to pick up the vehicle - a specialty van we had reserved months in advance and could not source elsewhere on a weekend. There were no negative pre-conversations, no incidents of any kind, and nothing that would have put off these people from our end - simply attempting to be a customer to these folks. For whatever reason, they simply would not assist us. These are the worst kind of people. This Avis/Budget franchise should be closed. I will be following up with the corporate offices to make every effort to effect this change. I am directing this toward the most loathsome owner of this sham of a business: YOU ARE THE WORST KIND OF HUMAN BEING. I am being kind to even classify you as such. PATHETIC, HORRIBLE, UNACCEPTABLE.
The silver lining in having a vacation cut short by a hurricane is that you learn what companies you should and should not do business with in the future. We picked up our vehicle at BWI and intended to drop it at MYR 8 days later, as per our rental agreement. However due to an evacuation of coastal South Carolina... While I understand the explanation given to me about why One-Way Fees are assessed, and the Myrtle Beach location "needing cars" this situation was beyond our control and should be factored in by Budget as a cost of doing business. We had to change our flight twice and were assessed 0 fees by the airline. The hotel which we had a non-refundable rate reserved for the last 3 days of our vacation assessed us 0 fees.
The time spent on multiple phone calls, transfers, and one very unpleasant customer service agent who 'accidentally' disconnected me when I asked to speak with a supervisor, was an added bonus. So lesson learned; we will not use Budget ever again, and will highly encourage friends, family and business associates to avoid as well.
After making reservations over a week prior to the date, the vehicle we reserved was unavailable & the male without an apology or smile, gave us a quote for another & went even further by saying it's a brand new jeep, which turned out to be very dirty. We were going on our vacation, whatever price was quote initially was what we budget in for a car. We end up paying more than twice for the price we initially received at time of reservation because we got this (supposedly) brand new (dirty) suv (Ford escape), insurance. We've had experiences with car rental places before where, if the vehicle we reserved wasn't available we were given a similar vehicle at the same rate or a discounted rate & the insurance was included. Budget was a big disappointment. I pray I don't have to use them again.
Web login doesn't work and randomly requires activation again. Support number goes to Jamaica where they hang up on you over and over, and then ask for a credit card number to find your account? Then transfer to US support where reservations says web support is closed? Does anyone in this organization have a clue about what they're doing?
Called to Cancel and request $50 dollar cancellation fee waived. Made a reservation and needed to cancel 10 mins later due to someone in my travel group already making a reservation. I understand there should be better communication. Regardless, I call Budget to request the fee waived since it has been 10 mins. The lady on the phone says she cannot. I politely ask to speak to the manager. She says that he is busy with another customer and puts me on hold for 20 mins. When someone picks up it is their collision support team. From there they've told me I have reached AVIS. 45 mins of my time wasted. I pulled the number from the Budget website. I would say worst customer service I've experienced but it seems that all call centers are this bad.
These people as is if they BENDING OVER BACKWARDS by hooking us all up with this AMAZING too good to be true out of this world deal when all the while they are really just distracting you from. Reading the fine print while sweet talking you, assuring you they are going above and beyond while all the while sticking it to us good. First of all, we declined the insurance offered by them because we have our own at home and had proof with us. Not only did she tack that onto the bill as well she continued to go on and on about what a hero she was to us that day.
All is well and fine until we receive the credit card statement and this is when we realized we were really taken for a couple of suckers. $170 tacked on for insurance, we refused. NOT TO MENTION A $5 a day Convenience charge daily in case we HYPOTHETICALLY go through a toll. Mind you we went through ONE $3 toll and we were charged $38 for "tolls" that we never went within a 50 miles of. BEWARE AND BE SURE TO CHECK FOR OVERCHARGES. They scam people all day long and pray they are too busy to look at their statements before paying their bill. These people are a poor excuse for a company. NEVER AGAIN.
I recently travelled with my wife to Phoenix and rented via Budget. We made reservations at least one month in advance. Upon arrival we noticed a fairly lengthy line. We got to the counter and I started my stopwatch on my cell phone and politely set it on the counter. You see, my only other experience with Budget was over a year ago in Florida where we waited two hours for a reserved car. In Phoenix it was explained to me that they had to locate my car... they didn't have it. The person behind the counter was short, we had to wait 45 minutes, the car was dirty... I had a sinking feeling when we walked up to the Budget counter and noticed they had a very nice waiting area. Why does a rental car company have a nice waiting area? None of the others do! I rent from Avis (Who owns Budget) for my regular business travel and NEVER wait. I guess we know what happens if they don't try harder, you get Budget Rental.
From what I have learned with my two experiences is that Budget doesn't have any cars ready. They have to get them from Avis. It doesn't matter if you have a reservation. After a long flight, when you are eager to get on your business trip or start your family vacation, you shouldn't have to wait to get a car you reserved. I will absolutely NEVER use Budget again and I strongly urge all to do the same, unless you have lots of time to kill in an airport.
I will never rent from Budget again. Not only did they not disclose a "toll" charge to me, but I paid all tolls on my trip in cash and then three weeks later received a charge on my credit card for flat toll fee per day. Most ridiculous rip off. I called and customer service was completely ignorant and not very helpful. I thought they would credit my account but she refused. Don't bother with this company. They don't care about your business and operate fraudulently.
We booked our rental 2 days before our arrival to the Orlando Airport, but chose to pay at the counter when we picked up the car... the total at this time was $168.24. On September 3, 2016, there was a HUGE line we stood in for over 40 minutes until we got to the counter. Once at the counter (where there were only 2 representatives helping customers), the young lady was texting as we walked up to the counter. We actually stood at the counter until she finished her text and said "how may I help you". We proceed with rental agreement, as she told us about booking a trip to Jamaica with her husband, but then found out she was pregnant and now can't go and how upset and bummed out she was.
As she read through all the rental procedures with us, and asked about additional coverages, we declined ALL additional coverage on the vehicle. She even made a comment that most people don't add those additional coverage. We signed our agreement, found the car and went on with our vacation. We had no issues returning the rental on September 10, 2016. Our final bill was emailed to us a few days later, showing an ending balance total of $279.77 charged to our credit card! There was $111.53 in additional charges billed showing Liability Insurance coverage... of which we DECLINED at the time of pick-up on 9/3/16.
I made a phone call to customer service, which was like talking to a wet washcloth, they were ZERO help! So we started making phone calls to the Orlando Airport terminal. There was an option to speak to the terminal manager. Once it rang a few times a message would come on saying the voicemail was full and could not record any messages. It automatically transferred to another extension, where no one answered. I was able to leave a message, but have still not heard back from anyone!!! They obviously don't care about their customers or purposely rip people off adding additional items to their bills, then not return calls. I am very, very disappointed in the service I received from them and do not recommend using Budget at the Orlando Airport!!!
I reserved a 12 passenger Ford Transit Van a month BEFORE my trip. The night before my trip, I got a phone call from Muhammad at the rental car place saying they wouldn't have my van at 8 am (the scheduled time) but they would have it at 3 pm. **The van was reserved for a four day cross country trip from North Bergen, NJ to Oregon. We had a very tight schedule--depart NJ with van at 8 am on Thursday and arrive in OR at 12 pm on Sunday. **
Muhammad called 30 minutes before the office closed so he directed me to call customer service to see if we could secure a van. My husband and I collectively spent THREE HOURS on the phone with a variety of people including Chantal, Albert, Josh, Nadia, Mark, Monique, Lee, and Mariah. This wasn't even everyone we talked to, we just got tired of writing down names. No one helped at all, some even hung up on us, most just kept transferring us to other agents, and putting us on hold.
It was absolutely the worst customer service experience in my life. From talking to all of these agents, we found out that there were additional 12 passenger vans in other cities very nearby, but for some reason (and no one knew why), the locations would not lend the van without charging US an extra $200. Thanks a lot, Budget, it sure makes sense to charge your customer an extra $200 to get the car they reserved even though they will have to go to another location just because the location it was originally reserved from didn't have it in the first place. Who makes these decisions? ?
On the day of the trip, we were told to call Carl (who seemed to be the only possible person to help us). Once we talked to him, he agreed to give us a small discount ($100 off of the $1300 total). While that was appreciated, he was rather rude to us and told us "not to scream at him." (A terse tone of voice is not the same as screaming.)
Overall, the main reason this experience was so upsetting was because we reserved the van a month ahead of time, simply to ensure that it would be there--at the location and time we reserved it for. The customer service by both the people in the office and on the phone was just awful since they all said nobody could get us a van. Someone in this company needs to get their fleet managers to actually manage the fleet of cars so they will be in the proper place for the people who paid for it.
We did finally get the van we reserved at 4 pm--8 hours after our scheduled time. This delay caused us to have to drive through the night without sleeping in order to stay on schedule. We still returned the car on time (because no one offered to give us extra time even though they took away most of the first day). I will never use Budget again and I will discourage anyone I know to use them. For a company whose main mission is to serve the customers, they are not doing a very good job at it.
Booked compact car via Air Miles. We get to Budget in Vegas to have the agent as if we were fine with a Ford Fiesta hatchback. We answer no that is not what we booked, we booked a compact car, Ford Focus or similar and a Fiesta is not similar. Dude tells us "Oh Air Miles does that, they use the same picture for every rental agency and a Fiesta is what you ordered. We don't have a Ford Focus but I can upgrade it." But of course cause wth wants a hatchback with luggage and shopping bags? So end up paying another $35 for a 'deal'. We get back. I check Budget's website... Lo and behold they have a Compact section with a Ford Focus listed and Economy with Chevy Sprint or equivalent (Fiesta fits that) under that rating! I write to Budget explaining what happened and get this ridiculous response clearly indicating they didn't even read what we wrote.
"Thank you for contacting Budget Customer Service concerning your Las Vegas rental. We appreciate the opportunity to address your concern and apologize for any misunderstanding. Budget guarantees car sizes but we cannot guarantee specific makes or models, or optional features or qualities such as 2 door, 4 door, or hatchback. As the rental location offered a Ford Focus at your time of rental, they have fulfilled the reservation. Any upgrade would result in an additional charge. Again, we apologize for the misunderstanding. We look forward to serving your future car rental needs." Hello we wanted the Focus dimwit, wth would we pay extra for an even smaller 'pocket' car! Good Lord, read what people write to you, admit there was a huge mistake and offer either a refund or credit! Pretty sure we won't see them for any future car rental needs... ever... Stay away. Huge scam here!
Beware and do not rent from this company. These sleazebags are trying to charge me $272 for a bald tire that blew out. Roadside service said this and one other tire was disintegrating and unsafe to drive on. Budget is actually holding me responsible for this wear and tear item caused by their irresponsible maintenance of the vehicle. They expect me to pay for an existing item that occurred over thousands of miles which I did not cause. My bank is reversing the charges and said Budget has no right to charge me. Budget states they will continue to aggressively pursue collection on it. It is interesting to note that Budget Rent A Car has an F rating with the BBB, and this rating is reflective of worldwide corporate owned rental locations.
1362 complaint(s) filed against business. Failure to respond to 37 complaint(s) filed against business. 41 complaint(s) filed against business that were not resolved. Business has failed to resolve underlying cause(s) of a pattern of complaints. Due to the volume of complaints against this business, BBB reviewed the complaints and discerned a clear pattern to the allegations.
The pattern regards the following: The bulk of complaints received by BBB center around confusion with the terms of the contract. Specifically: Consumer is rushed through the contract signing screens. Business representative doesn't explain explicitly what the fees or charges are for OR doesn't explain that some of the fees/charges are optional. Optional insurance is misrepresented as required. Consumer have to hunt to find information on the website, such as cancellation fees and stipulations. Consumers allege confusion regarding the toll systems add the charges and fees associated with tolls, including exorbitant admin fees; business representatives do not adequately explain the toll pass options.
Consumers allege difficulty speaking with a representative; calls are not returned; representatives are unhelpful and/or rude. On June 22, 2016, and July 7, 2016 BBB brought these concerns to the company's attention and asked the company to address the matter as well as provide steps it is actively taking or plan to incorporate in order to prevent future complaints concerning these issues.
Returned car full – they automatically add a fuel service fee as if it was only 7/8. Employees say this is well-known. The only option was to get in the (:30) line and have the counter folks rectify. I called and supervisor would only reverse the theft charge, not the rental. BTW, this whole operation stinks. Car was new but dirty, long lines to check-in, infrequent terminal shuttle.
Was charged nearly $200 for renting a subcompact car for less than one day, three times as much as I expected to be charged based on quoted rate. Was LIED to by representative who told me that the insurance on the car would be useless in case there was any damage to the car (whether that damage is due to my fault or any 'acts of God'), and that I needed to buy extra insurance. SHOULD LYING NOT BE ILLEGAL? What kind of country is the U.S. that it allows companies like this to stay in business?
Flew in from Atlanta GA to Denver today for a nice relaxing vacation. Got to Budget Rental Car location from airport and there are three rental agents and more than 100 people in line to pick up the car they have reserved. It has taken us longer to get our car than the flight took from Atlanta to Denver. 3 hours of standing in line. HORRIBLE customer service. Budget does not seem to care about its customers. Never never use Budget Rental Car.
This review could save your family's life. My son and I want to visit family in Co. We were told the best car to rent was a jeep (a upcharge). The jeep we got had 32,000 miles on it. When we drove out of the lot it was night. We were in around Grand Junction. A lot of the roads are gravel. We had a flat tire about 14 miles out of town. We then looked at the tires and there was very little tread on the tires. The spare was new. When we turned in the jeep I asked about the tires and was told that they were the originals. What bothered me most was that this company sent me and my son out with tires like these. The roads in Co. have a lot of steep dropoffs. We were lucky not to blow a tire and go over a 800 ft cliff. I took picture of the tire holding a dime in the grooves. The date was still showing. I filed a claim with them. They said not their problem. If you use this company 1. Use American Express. 2. Take pictures. Thanks for your time.
I am a U.S. Army veteran, and my car was recently put in the shop, so I had to get a rental car to get around in. I picked Budget Rent A Car and everything was ok the first week, but the second week I rented the car they said the price had went up $20.00. I agreed to pay the new amount and signed the contract, but when I checked my bank account they had charged me $200.00 more. I called them and was shuffled from one contact to another until finally I talked to one who said they charge a $200.00 holding fees that they will refund in 2 to 5 business days after I return the car. Nowhere on my contract does it mention this fee and they did not charge me the fee the first time I rented the car.
The representative was not very helpful when I told her that and said that it varies from locations, and when I told her it was the same location as last time she just kept repeating that I would get the money back 2 to 5 business days after I return the car. Like I said before I am a veteran and on a fixed budget, so when I get charged $200.00 without warning I really feel it. Budget has shown me that they do not care for their customers.
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Budget Rent-A-Car Company Profile
- Company Name:
- Budget Rent-A-Car
- Year Founded:
- 6 Sylvan Way
- Postal Code:
- United States