Budget Rent-A-Car Reviews

Kayla at the Budget on Bryant Irvin in Fort Worth TX called to inform me that the call center booked my reservation with them but they j have no cars available, mind you they did this because I have reservations & the place don't have cars either so this had me so frustrated but the way she stayed calm and listened to me with a resolution was worth it, it is hard to find customer service reps as professional & all about coming up with resolutions instead of excuses & leave you with it ain't nothing they can do, I just want her to know I was a little sad today and after speaking with her that seem caring and showed that I mattered is a fresh of breath air, thank you so much, I will come back & recommend everybody to Budget on Bryant Irvin.

The pick up was fast and the drop off was fast and convenient. Great customer service from Ranger and Unique overall great experience/clean car and great price for the service we needed. Saw the same service to those in there waiting

Last week, my granddaughter and I rented a car while vacationing in the Grand Cayman Islands. The cost was very reasonable, and the service was excellent. We were fortunate to have Jonathan during both our check-in and check-out process. He provided A plus service.

On many occasions that we have rented from the Budget location at the McLaren airport. It's always been a pleasurable experience. The staff is very helpful and the manager that has helped us a few times. His name is Michael **. Is always very knowledgeable, and seems to be a real leader for the staff. Experience leaves us to come back the next time we are in Las Vegas.!

I wish I could give a 0 star rating. I booked a car rental for Jacksonville Airport through Costco Travel. I thought I received a good price until I realized they overcharged me. Unfortunately, I didn't realize it until after I got home from our vacation. Budget Rental Car refused to refund us the money even though I showed them the receipts proving we paid for gas.

Reserved a Camry with a prepaid contract (or equivalent) for a week in October. When we arrived at the location after midnight the agent had nothing available. Didn't want a van, a truck, or electric vehicle, but finally accepted a Dodge with the promise of an exchange if we return. We returned and they offered an equivalent vehicle, a Malibu, but when we found it in the lot, it looked like it had been in a rollover accident. There was too much damage to drive off the lot without risking a claim against us. We got back in line to be told that the lot agent outside will help us. No other equivalent vehicles were available, so we got in line for a replacement, which is when we were offered a Corolla. We took it and when we returned it we got taken.

We pre-paid for a week's rental through Budget's web site. Rented a car in Salt Lake City. Days after turning in the car we see an extra $624 charge on our card. It took weeks before we could get an answer for the charge. The car was turned in before the office was open, so we never saw the extra charge. Plus, they never sent us an email with the final bill. It wasn't until we disputed the extra charge, and then weeks later, we actually saw the final bill. The Salt Lake "local" office added an upgrade charge to the car, which we did not ask for, and charged hundreds of dollars for a "young adult" driver. We were not told there would be these charges.

Rented a car from Budget in Newington, CT. Once I walked in I knew I should have turned around and left. The place was very unprofessional and ghetto as all hell. I paid for a full size and they gave me a compact which they did not adjust the price and which the battery in the key needed to be replaced. I had to bang the key to get it to work so I can get home from work. I called and they said go to any budget and swap. I went back to Newington which was a waste of time so I had to go to a different budget at Bradley International Airport. They were professional, friendly and it actually looked like a rental company. I should have went there from the beginning to be honest.

I just received a charge on my credit card for ETOLL BGT for my rental in Pensacola Florida. I only know of one toll for 1 dollar and I was charged $13.90. I also asked what the charge was for renting when you pay for the gas in advance. The answer was no answer, but my credit card indicates the charge was made at the moment I handed over my card. Beware of hidden charges!!!

I rented a vehicle in Washington DC. The vehicle was returned with two boxes of fast food (closed) and a box of tissues in the front floorboard. The tissues had been pulled out of the box in a rush to pack a few (box would not fit in luggage). However, it was the only things left in the vehicle at all. Nothing spilled. Car in perfect condition. I was charged $450.00 for soiled vehicle charge. THIS IS THEFT, plain and simple!!!! DO NOT DO BUSINESS WITH THIS COMPANY. I asked for photos and was sent two photos of the same thing. Tissue box and 2 fast food boxes in passenger side floorboard. AGAIN, they are taking just enough where it makes no sense to pay for an attorney but a huge amount to an individual with a normal income. This company should be taken to court by several consumers!!!! Happy to organize if there are others!!!! Which with a rating of 1.4 out of 2600 reviews, there are others.