Budget Rent-A-Car

Budget Rent-A-Car Reviews

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Overall Rating
1.4 out of 5
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Budget Rent-A-Car Reviews

ConsumerAffairs has collected 2,642 reviews and 3,303 ratings.

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Page 1 Reviews 0 - 6
Customer ServiceStaff

Reviewed Dec. 5, 2023

Kayla at the Budget on Bryant Irvin in Fort Worth TX called to inform me that the call center booked my reservation with them but they j have no cars available, mind you they did this because I have reservations & the place don't have cars either so this had me so frustrated but the way she stayed calm and listened to me with a resolution was worth it, it is hard to find customer service reps as professional & all about coming up with resolutions instead of excuses & leave you with it ain't nothing they can do, I just want her to know I was a little sad today and after speaking with her that seem caring and showed that I mattered is a fresh of breath air, thank you so much, I will come back & recommend everybody to Budget on Bryant Irvin.

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Customer ServicePricePunctuality & Speed

Reviewed Oct. 27, 2023

The pick up was fast and the drop off was fast and convenient. Great customer service from Ranger and Unique overall great experience/clean car and great price for the service we needed. Saw the same service to those in there waiting

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    Verified purchase

    Reviewed July 24, 2023

    Last week, my granddaughter and I rented a car while vacationing in the Grand Cayman Islands. The cost was very reasonable, and the service was excellent. We were fortunate to have Jonathan during both our check-in and check-out process. He provided A plus service.

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    Reviewed May 26, 2023

    On many occasions that we have rented from the Budget location at the McLaren airport. It's always been a pleasurable experience. The staff is very helpful and the manager that has helped us a few times. His name is Michael **. Is always very knowledgeable, and seems to be a real leader for the staff. Experience leaves us to come back the next time we are in Las Vegas.!

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    Reviewed Dec. 10, 2023

    I wish I could give a 0 star rating. I booked a car rental for Jacksonville Airport through Costco Travel. I thought I received a good price until I realized they overcharged me. Unfortunately, I didn't realize it until after I got home from our vacation. Budget Rental Car refused to refund us the money even though I showed them the receipts proving we paid for gas.

    It all started with a long wait for assistance at the airport counter. We had to wait even further being told they didn't have any cars available. Then finally we went to the garage to pick up the car, and of course, there was no car ready. More waiting. When we finally got a car it reeked of cigarette smoke. It stunk the entire five days we had the car. We even spent about $20 on air fresheners. Budget refused to make it right. I will never use Budget Rental car again. You should never use Budget Rental car. Look at all the terrible reviews. Stay away.

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    Reviewed Dec. 10, 2023

    Reserved a Camry with a prepaid contract (or equivalent) for a week in October. When we arrived at the location after midnight the agent had nothing available. Didn't want a van, a truck, or electric vehicle, but finally accepted a Dodge with the promise of an exchange if we return. We returned and they offered an equivalent vehicle, a Malibu, but when we found it in the lot, it looked like it had been in a rollover accident. There was too much damage to drive off the lot without risking a claim against us. We got back in line to be told that the lot agent outside will help us. No other equivalent vehicles were available, so we got in line for a replacement, which is when we were offered a Corolla. We took it and when we returned it we got taken.

    They charged us for week of eToll service, although we never signed up for it. They charged us for refueling in spite of our stopping at a gas station on our way to the lot. So after refilling the tank, I was charged over $70 to refill the full tank. There we paid for a weeks rental of a class of car that was never provided. Provided the eToll service for a week that we never requested and charged to refill an already full gas tank. The 2nd charge to my credit card was for $271. By my calculations, they should have made only a $25 charge, but refunded $100 for never providing the class of vehicle reserved for and prepaid.

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    Customer ServicePriceOnline & AppStaff

    Reviewed Dec. 6, 2023

    We pre-paid for a week's rental through Budget's web site. Rented a car in Salt Lake City. Days after turning in the car we see an extra $624 charge on our card. It took weeks before we could get an answer for the charge. The car was turned in before the office was open, so we never saw the extra charge. Plus, they never sent us an email with the final bill. It wasn't until we disputed the extra charge, and then weeks later, we actually saw the final bill. The Salt Lake "local" office added an upgrade charge to the car, which we did not ask for, and charged hundreds of dollars for a "young adult" driver. We were not told there would be these charges.

    After disputing it with the Salt Lake office they refused to change it. They said they are not "corporate" and can add on their own fees. When you rent a car from the web site you are not actually getting a full view of the cost since the "local" office can add on more and you do not know it when reserving a car. Very deceptive. We will never again rent a car from Budget. Our advice to all: DO NOT EVER RENT A CAR WITH BUDGET.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Dec. 6, 2023

    Rented a car from Budget in Newington, CT. Once I walked in I knew I should have turned around and left. The place was very unprofessional and ghetto as all hell. I paid for a full size and they gave me a compact which they did not adjust the price and which the battery in the key needed to be replaced. I had to bang the key to get it to work so I can get home from work. I called and they said go to any budget and swap. I went back to Newington which was a waste of time so I had to go to a different budget at Bradley International Airport. They were professional, friendly and it actually looked like a rental company. I should have went there from the beginning to be honest.

    I had the rental for 7 days prepaid and when I dropped the vehicle back off at the Newington location I was charged $690 which they can not give an answer as to why. So when I called budget costumer service which was no help and they got upset because I asked for an English speaking manager. I let them know this company needs to be shut down because they are very unprofessional and are scamming people and I will never rent from budget again. There is no way that every time a rent a vehicle from budget that I am getting charged almost 700 each time. I definitely will be sticking with Enterprise car rental.

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    Customer Service

    Reviewed Dec. 2, 2023

    I just received a charge on my credit card for ETOLL BGT for my rental in Pensacola Florida. I only know of one toll for 1 dollar and I was charged $13.90. I also asked what the charge was for renting when you pay for the gas in advance. The answer was no answer, but my credit card indicates the charge was made at the moment I handed over my card. Beware of hidden charges!!!

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    Reviewed Nov. 26, 2023

    I rented a vehicle in Washington DC. The vehicle was returned with two boxes of fast food (closed) and a box of tissues in the front floorboard. The tissues had been pulled out of the box in a rush to pack a few (box would not fit in luggage). However, it was the only things left in the vehicle at all. Nothing spilled. Car in perfect condition. I was charged $450.00 for soiled vehicle charge. THIS IS THEFT, plain and simple!!!! DO NOT DO BUSINESS WITH THIS COMPANY. I asked for photos and was sent two photos of the same thing. Tissue box and 2 fast food boxes in passenger side floorboard. AGAIN, they are taking just enough where it makes no sense to pay for an attorney but a huge amount to an individual with a normal income. This company should be taken to court by several consumers!!!! Happy to organize if there are others!!!! Which with a rating of 1.4 out of 2600 reviews, there are others.

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    Budget Rent-A-Car author review by Lauren Fix

    Founded in 1958 to appeal to the cost-conscious consumer, Budget is one of the most popular car rental brands. It serves renters in over 120 countries from its more than 3,000 locations. Budget is owned by Avis Rental Car.

    • Business-friendly rates: Business customers can save up to 30 percent on car rentals with a BudgetBusinessProgram account.

    • Prepay and save: For customers who book and pay in advance, the Pay Now rate saves up to 35 percent on the cost.

    • Inexpensive no-show fee: At Budget, the fee for a no-show is only $50 on a missed pickup; everything else is refunded.

    • Discounts: Active duty, retired military and their families can all save up to 25 percent on rentals. AARP members can enjoy savings of up to 30 percent off Budget base rates when renting a vehicle from a participating location in the contiguous U.S. and Canada. Rent a car for up to four consecutive days, including a Saturday night, and save $20.

    • Fast reservations: Budget advertises a 60-second reservation process, letting travelers reserve the vehicle of their choice on the go and in just a minute.

    • Truck rental: Budget features a reliable, diverse commercial truck fleet, nearly 1,900 convenient U.S. locations, daily, weekly, monthly, local and one-way rentals for business or moving.

    by Lauren Fix Auto & Finance Advisor

    Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

    Budget Rent-A-Car Company Information

    Company Name:
    Budget Rent-A-Car
    Year Founded:
    6 Sylvan Way
    Postal Code:
    United States