Budget Car Rental Reviews

DO NOT RENT FROM BUDGET!! THEY FORGED MY HUSBAND’S SIGNATURE! We rented at Naples Airport and had previously booked through Booking.com. We were never given a signed contract. We paid online. After we returned the car they ended up charging us $900 in fees! They charged us for an upgraded car we never got and for returning the car at a different location among other ridiculous fees. They provided us a document of us agreeing but it was not my Husband’s signature! THIS IS ILLEGAL AND WE ARE SEEKING LEGAL COUNSEL. They are fraudulent and DO NOT RENT FROM THEM EVER. They are performing illegal practices!!! Watch out BUDGET!

Staff will disconnect calls without any respect of communication, no callback. Rude service when feedback is warranted of experience. Disrespectful behavior, interrupting and talking over the customer as they are actively speaking. Continue to do so after corrected. Refunds not actioned when stated it would be. Customer experience is not their goal.

I only gave budget 1 star because there wasn't a negative star to give. The worst rental company ever! My son and I weren't able to rent a car because of hidden fees that were thrown in at pickup. Because of this we had to sleep in my storage unit for 2 days until I could find someone to come pick us up. As if that weren't the icing on the cake...here we are almost a month later and I have still yet to receive my refund.

I rented a car from Flint Bishop Airport location 4 months ago. I drove am hour to pickup the vehicle and they told me that they had no vehicles. They couldn't give me a reason why. I have a wedding to be at tomorrow in a state that is 12 hours away! I called another location that had a car, but the cost was more than double the cost that I reserved for. I asked for an adjustment and was told that had to go through the corporate billing office. I called them and they told me that they couldn't adjust the price because their system was down. They told me that I could try and call back in 3 hours to see if it came back up.

Never rent from Budget again. Trying to charge $450 for cleaning smoke smell. I have NEVER smoked a day in my life. Gave me a smoky car that had been in an accident. Made tire wheel or bearing noise issues. Remote for car was half missing. I reported all upon drop off. Reported smoke upon leaving and drop off. Drive car only 3 hrs and dropped off in Falmouth, MA. Told the lady at desk there both issues. Now they trying to charge me. The paper for the charges says I dropped car off in Falmouth, Ma only 3 hours after renting it. They say on charges that I dropped off in Boston the next day. They obviously rented car back out without closing my rental.

My rental had a flat tire, and no spare. Budget would not deliver a replacement vehicle as the incident was a considerable distance from the location I received the vehicle. Budget’s emergency road service advised me to have the tire replaced, which I did. Now, Budget refuses to reimburse the costs to replace the tire, stating that I did not get prior approval. While I do not have written approval, there is a record of my conversation with ERS. They got me on a technicality. Budget knows I had no options but to replace the tire. So now, the vehicle has a new tire at my expense which they refuse to give me back to me, as I have requested. Shame, shame!

Because we prepaid online & had to extend our rental by only 2 additional days, we were charged an additional fee that was 1.5 times our original fee ON TOP of our original fee!! This company is a JOKE!! They are the perfect example of why companies fail!! Will NOT be surprised when they do!!

I would give 0 stars if that was an option. I had to buy 4 new tires (550 euros) after a serious blowout on the motorway just one hour into my rental. The tires were at minimums and had steel wire showing. They should have been replaced by Budget prior to renting this vehicle. Despite providing photographic evidence and a professional mechanic’s report confirming that the tires were unroadworthy at the time of pickup, Budget has denied my claim for reimbursement. Their refusal is based on my lack of "Roadside Assistance" or "Excess Coverage." It is my position that a customer’s insurance selection does not absolve a rental company of its legal "Duty of Care" to provide a vehicle that meets Irish road safety standards.

Today I had a bad experience, the lady at the counter was nice, she enter my information and the system says my bank account is close, immediately I called to the bank and the person on the line says my account is not closed. Finally nothing to do, I asked for my refund and she says no because when you cancel is 24 hours before. I lost my money.

This is the second time Budget has not been good for us. This time, I filled up 35 miles from the airport, thinking this would be fine. They charged me for 2 gallons of gas. I was charged 23$. I guess you have to fill up within 5 miles of the airport to not get charged. Just ridiculous.