Budget Car Rental Reviews

I was stranded in Tulsa Oklahoma due to car problems on a Friday night. Unsure if I could get a tow or my car repaired, I reached out to Budget rental for a car. The young lady never told me to rent the car day by day as needed. Not knowing if the car could be repaired, I rented it till Monday. I never was told day by day was better because no refund would be given on prepaid days if return sooner. Unwilling to help and I will never rent from Budget again.

I rented a subcompact vehicle in Orlando, Florida airport online for $323 and provided my insurance card at the desk saying I would be using my own insurance. He kept insisting (in broken English) it was mandatory to accept and sign on the computer to continue with the rental agreement. Charges hit my credit card for $918 after I returned it. WHAT?!? So far I’ve fussed enough for them to drop it down to $518 but it still shouldn’t be this high. I can’t get anywhere with them. I will NEVER use them due to their practices. Looks like I need to take this to my credit card company for help.

I booked a rental back in January through Priceline! I added the extra insurance and paid $117! When I got to the counter the lady rattled on about extra insurance and I told her I already had it! She told me that it would not suffice for collision coverage! I accepted the charges which added an additional $186.41! After renting the car and returning it I got a charge for $266.39 more! When I called about it because I thought they were adding $172.90 for fuel charges because it was under that as additional charges and it said I accepted that! The entire way there we had a rattle in the driver side window! It was so loud no one could sleep on the way and we had a 5 year old with us!

We recently rented a car from Budget in Hartford. We returned the car with a full tank of gas. When we dropped off the car the attendant did not look at the gas gauge. I questioned him on the spot. He said the computer scanned it as we drove in. I received my receipt by email before I left the office. I see that they were charging me for something, so I stopped by their counter to inquire what the charge was for. They did not tell me what the charges were for, but they printed out a receipt. They charged my credit card. I contacted them. They said it was for gas. I sent them my credit card statement showing the gas purchase. They said it was not enough and would not take the charges off. They are not treating their customers well. I would not recommend them to anyone.

The worst car rental: overpriced and hidden prices. I was supposed to get back $200 dollars. When I called, they told me that it covered the freeway toll and it’s only $40 that went back. Only nothing showed in my statement. Called back and they told me that they need a fax number from the credit card company to ask permission to put the $40 dollar. First time I heard of it, called the credit card company, told me that they never heard of such a thing and they don’t have a fax number. They should be able to put the money with the same system they charge the card. If they keep $40 just from a few customers, imagine how much money they are making. They are a scam; do not ever rent from Budget Miami int airport.

Was overcharged by $56 at FWA airport on Sunday, 6/21. Not sure that I will ever see a refund. “Incompetent” and “dishonest”. My advice is to just not use them.

My rental car had a tire with a slow leak. When I called Budget, they told me they would send someone out to change it and charge me a service charge!! This is totally unacceptable. It was the tire on their car. Was not my fault. I will not rent from budget again. There are many other choices.

Landing at DFW with a reservation. Waited two hours in a line because they had no vehicles. I ask the agent if they had over booked and he replied that he wasn't at liberty to say. After two hours as cars were returned they put me in a vehicle. I waived the gas refill and was told to make sure I brought back the vehicle full of gas. Did not get Budget's insurance and no inspection was done on the vehicle.

Budget toll scam in Orlando, FL. I did not agree to the toll package but was charged after the fact. I only had about $11 in tolls and they charged me $64.00 for the package that I did not agree to.

Do not ever pre-pay for Budget. The price they give you and the price they charge you is two different things and if you tried to change it, they charge you an additional fee. It is a scam.