Budget Car Rental Reviews

After posting on the Facebook page for Budget car rental, I received a message from customer service. I emailed them all of the details and pictures related to my rental. Today, I received an email stating that they are crediting my account for the cleaning fee and the extra day I had the vehicle. They, also, stated it was likely that I was late returning due to the fault of the company. I am very pleased with the resolution they provided.

Walked in to Budget at CVG and asked for cheapest car they had. They gave me a car that was a couple level upgrade for the lowest price because that was what they had available. I returned it early and was gouged for $131/day instead of the $15 quoted. Never again will I consider Budget. Customer service was rude and not helpful at all.

I rented a car from this location and was charged higher than the price I was given when initially rented the car. Upon returning the rental, the customer service agent, Tanisha, was rude and spoke in a condescending tone when I asked for clarification. I have always rented cars from this location for business and personal usage. Never again, I will take my business elsewhere.

We rented a car through our travel agent in the UK and were told there were no further charges. After our return from the USA we received an undated invoice with a further $95 charged to our credit card for PEP (whatever that is!). I emailed Budget on 1st April and after about 10 days, with no reply, I phoned and was given a 'ticket number' for my complaint and told it would be dealt with within the next 10-15 days. I emailed again last Monday, with no response and telephoned yesterday and was told yes it should already have been dealt with. He was not sure what PEP was but thought it was for an extra insurance (which we had not asked for). He said he would email me immediately to confirm our conversation. 24 hours later I am still waiting.

Rented a car in Las Vegas and was misinformed and bullied by agent. Told we need to add a 147.00 charge required in Las Vegas because of drunk drivers. Never rent from them again.

The woman at the counter at JFK was nasty and lied like a con artist. I had reserved a small car and then requested as to how much it would cost to get a minivan or SUV as we had a lot of luggage. The woman quoted me a higher rate. I then looked on Budget.com and found a lower rate and told her about it. She said she was quoting me the Priceline rate for upgrading. So I suggested that I would book it on Budget.com to benefit from the lower rate. She then rudely told me that if I did that she would make me wait an hour to get the van and/or SUV.

I rented a car and when I picked it up they didn't have it and I had to rent a more expensive car. After a week when I returned the car the price they gave me was $350.00, but the lady that was there told me that it was $829.00. I told the lady at the counter in Wilmington NC Airport that they lie to the people and then come up with all these hidden fees.I will never rent a car with this company and of course will never recommend this company. I consider that they should be investigated, because they give false information in the internet and also to the people. If you decide to rent a car with Budget, think it twice. You don't want to get a surprise with all the hidden fees!

I rented a car from Budget Rent a Car in Jacksonville, FL. I returned the car on 4/11/2016 and today I got a letter from them stating that there was excessive sand/dirt in the car and they are charging a fee of $150. I have never heard of this.

We rented a car for a day. When we returned it we didn't put gas in. It had a half a tank so we figured just let them fill it but didn't realize they were going to charge us 9.00 a gallon. I understand it might be higher but that's highway lottery. I will never go to Budget again. That's wrong and that's taking advantage of people.

Unbelievable, but the female counter service rep treated me like a bum or homeless person. My long hair and severely casual clothes prompted her to judge me inappropriately and embarrassed me in the so-called"fast-break" line (of which I am a member). The Ford Focus I paid for in advance was not available. She never apologized, but instead flippantly instructed me that no cars were available and I was to have a luxury car instead (which I abhor). I paid for a smoke-free auto. The Lincoln smelled like an ashtray. I was sick with a severe headache for the entire trip because of the awful stink.

Rented a car from Orlando. Went to their counter at 11:54 am. Agent directed us to the wrong spot, we walked about 5 minutes and did not find the car. So the agent says, "Oh I forgot the lot is under repairs, its actually in a different spot," so he sends us to a different spot another ten mins away. He does not make any such notes in our record. We return the car at 12:30 the following day in Fort Lauderdale. The agent there tells us we are good to go, no extra charges. When we check our Credit card account we have been charged an extra 45 dollars - when we call them, they tell us as a courtesy they are returning half of that amount. COURTESY! When it is entirely their fault, they think they are being courteous. A waste of 2 hours on the phone over the past week. Never renting Budget again!! Clearly THEY ARE THE ONES ON A BUDGET NOT THE CUSTOMERS!!

This company offered me insurance which I verbally declined. I explained that my own insurance covers me so I did not need their protection. It was extremely busy and the representative tried to push other products which I also refused. He has me sign two places on a very small electronic screen for the "rental". I've never rented a car before so was unsure the process. When I looked at my bill after the rental I see that they billed me for the insurance which over 3 days is almost $100. When I called to explain they told me that I initialed by the insurance so they wouldn't refund. This place totally takes advantage of consumers and should be fined or closed down. I have a witness with me that heard me decline insurance and they just want their money.

We recently rented a car from Budget in Honolulu. After we had returned the vehicle and were at the airport we discovered that my husband had left his phone in the car. We immediately called Budget and were told that the car had already gone back out and that no phone was found in the vehicle. When we got home I tracked the phone and found out that it was in fact still in the vehicle. I immediately called Budget back and was assured that it would be picked up from the hotel the customers with the rental car was staying in and sent back to us if I provided a UPS Label.

So we rented a truck for one day and returned it the next day and they did a quick check over before we took it. My husband just needed one for one day for work as he had his truck for service. No one else other than him Sat in the truck and when he went to return it and as they were looking thru it, my husband noticed there were some dog hair in the back, which he didn't notice before and he didn't even open the back doors. So he advised the lady that there were some there. So the lady got him to write a statement to let them know that the hair was there which had no clue about and she said it was just standard procedure, so he signed and came home and 4 weeks later we have a bill sitting here for 262 for the dog hair that they had to get cleaned.

I prepaid Budget Car Rental with my Debit/Credit card at least 8 days ago. The Budget charged me the pre-paid me & sent me a confirmed reservation numbers with no issue. On the day of rental, Budget reception clerk refused renting me the pre-paid (pre-charged) reserved car because of failure of Credit Card Checking, which I paid and officially confirmed reservation? Budget forced me to cancel my reservation. The worst part, Budget charged me $25 instead full refund. No more Budget/Avis. Budget just lost valuable customer for good.

I prepaid online for a standard car. The example given was a Buick Verano. When we arrived, which was 15 minutes earlier than our reservation time, I was told they didn't have any cars left in that category. We were given the choice of a Jeep Compass, which is not similar to a standard car, or we could upgrade to a luxury car for more money. Normally the Jeep wouldn't have been an issue, but we rented the car so my 94 year old mother could travel to her favorite restaurant. She is unable to get into the Jeep due to a recent fractured hip. I will not be renting from Budget again.

Budget Rent-A-Car has old cars for rent. They provide for my trip a Kia Soul 2014 with 34,000 miles on it. When I called to make the complaint about it the customer care Manager said, he can't do anything about it. His tag number is **. I can't recommend Budget Rent-A-Car. The customer service is terrible and the cars are old. Definitely the best rent a car in USA is Enterprise.

Budget/Avis Rental Car: If I have a confirmation for a particular TYPE of car, why can't you honor that?? It's not an "upgrade" to me when I need a compact car to be given a huge ** gas guzzling SUV and then be told "Sorry we don't have any compact cars here." You have my email - you have my cell phone # - yet no heads up that you can't accommodate me. It totally ruined my vacation. If you are reading this and trying to decide on a rental car company - DO NOT USE BUDGET OR AVIS!!! EVER!!!

We chose Budget randomly after looking at several car rental rates, there were several issues related to our rental. We went from the airport to the car rental area and took a ticket which was #78. Their customer currently being served was approximately #30 so we waited almost 1 1/2 hours to get to the counter. We felt the agent who helped us was "pushy" with trying to get us to add additional costs like insurance. We had already checked with our insurance company regarding coverage. At the desk next to where we were standing, it sounded like another couple was experiencing the same thing and finally said they were leaving to rent a car somewhere else.

Budget Rental Car - I felt so discriminated by Budget Rental Car. It was at 11:00 PM on Sun 4/17 and there was no other customers there. I reserved a compact car at Budget Rental Car in Vancouver for $25.00 a day. When I was at the counter, I asked the agent if they do a one-way drop off to Seattle. The agent said only Alamo does it. I told him that is probably why I have a reservation with Budget while I am in Vancouver and have to switch to Alamo when I go to Seattle next week.

I had a very similar experience in being charge WAY more than the quoted price. I rented a car about two weeks ago. We arrived near midnight our time... I was exhausted. The clerk was very aggressive in upselling. She mentioned that we could buy insurance for only $30 since our personal insurance coverage likely didn't cover rentals in another country. I turned to my wife and said, "I bet we are covered, but for $30, it might be worth it." The clerk added it to the contract and pointed to the places I needed to sign and initial. I didn't have my reading glasses on, so I couldn't read the fine print in the contract.

I decided to rent a car for my trip in Mexico. Unfortunately, I made the mistake to choose Budget. When I arrived to pick up my rental car I had reserved, my car was not available. Budget had given my car away! The company did not have any other car to replace my reservation. I was very disappointed with the service. Why does Budget allow to reserve and will not honor that reservation? I had to pay a cab to transport our family. I ask to speak with a manager and was told to call the (1-800) number. NEVER RELY ON BUDGET FOR YOUR RENTALS. VERY UNRELIABLE COMPANY.

I did pay in advance $276 for one day rental Mercedes E350. Drove 25 mile to Dallas Love Field Airport to pick up the car. Found out it's nothing but Mercedes C300 - compact, very small for my size. They lie to me and embarrass me for my relative wedding event! End up call their customer service with bad attitude from billing department with coverage on bills. Billing Department arguing with bad behavior. Mr. ** will never ever use Budget even if it's free. Watch out people from over-billing!!!

I made a simple request when picking up my rental car at LAX (Budget Rent A Car). I was going to have the car in my possession for 9 days and wanted to split the charges between 2 credit cards. (4 days on my personal credit card for personal use of the vehicle and 5 days on my corp AMEX for business use). Imagine the scenario where a waiter at a restaurant brings the bill for you and your friend and you ask him to "split" the charges... Easy enough, right? I was told by the agent at the rental counter that this could be done when I returned the car. When I returned the car, the outside agent gave me a slip and told me that I would need to take that slip inside and request the split of charges. Inside, I am told, "We can't do that". What? I was told you could... "No, we can't' do that". I had to catch the shuttle to catch my departing flight, so I took my bill (all charges put on my corp AMEX) and called Budget Rent A Car customer service from the shuttle.

I left my rental vehicle with Budget trusting they were every bit as good as Enterprise in providing same day receipts. I had a flight to catch and couldn't wait. Instead, it's taken a week and a half to receive a receipt only to find that they charged me a full tank of gas at $8.47 cents a gallon for being one gallon shy of a full tank. The only answers I've received is "not our problem", "that Budget location (SLC) is privately owned so we have no information" and "I can't," "I'm unable," "I won't" and "I need to redirect you". I've had 16 phone calls and not one person was even remotely helpful. I will never use this company again.

I originally went through Priceline for a rental rate. All the rental car companies were pretty competitive in price, so I choose Budget. What a mistake that was. While at the counter I asked for the best insurance to cover the CAR. What the counter rep heard was "pile on all the insurance they offered". The process was a series of check the boxes on a screen with pages of small print. Their printed contract is small print. After rejecting a Toyota Camry that smelled badly of cigarettes we were given a Toyota Corolla and told it was the same class. After reading the small print and all the added personal liability insurance, I called the office and was told it was a misunderstanding and a supervisor would adjust the rate. Upon returning the car, I was told by the supervisor, "Sorry you checked the box". Would definitely not recommend Budget. They puffed my bill.

We returned a rental car at Orlando airport. No problems were noted and were no damages to the vehicle. However about a month later we received a notice from Sedgwick claims telling us we owed $2223.43 for damages to the car. WOW. We called Budget and got runaround and finally referred to Sedgwick. After many calls, emails, and complaints we finally received a letter from Sedgwick stating the claim was closed. No explanations or apology. I was incensed and called Budget and asked for an explanation. Nothing. I then requested some compensation for all the hassle and again nothing. What a pain in the rumpus bumpus. What nasty business and fraudulent way of dealing with paying customers. I can't help thinking some less able person being stuck with this bill. I plan a complaint with the NYS attorney general and hope to warm others of this outrage. Dirty business! Beware!

On the date of Nov. 23, 2015 at the Budget Rent-A-Car, 1010 Webster, Houston, Texas 77002 near downtown Houston, Texas, I rented one car for almost three week weeks and was charged a total of $ 540.90. For you own good DO NOT use any Budget Rent-A-Car, the employees were very rude and were standing around talking, as they has customers to be waited on.

March 2016, Sea-Tac airport. Had reserved a compact car for 10 days. I was expecting a Hyundai little 4 door, when I got up to the desk to get the rental, I was met by a super nice young representative who informed me that Budget had a brand new 2016 Toyota Prius "and with only $8.00 more and with only 4 miles on the odometer". So with her wonderful customer service, I said "sure, sounds good." She then proceeded to tell me how to "start" this little car. Now I have never driven a Prius but she (the wonderful service agent), explained how to get the car started. So when starting the car, again, never driven the Prius, I had a little difficulty and Budget did not have the owner's manual. Even the car, duh! So I get to the car, see there are stains on the front and back seats, the odometer read 19,548.8, NOT 4 miles "only". First time I have ever used Budget and (for me) the last time. Too bad, so sad.

Back in late November 2015 my husband went to pick up a car at the Budget location on West 49th street in NYC. A guy by the name of ** offered him an upgrade for either $40 or $100. We normally do upgrade for $20 or $40, so he agreed to the $40 upgrade. Since we had a $100 gift certificate, they took it and applied it to the rental, but somehow this unscrupulous guy charge us $156 for an upgrade. My husband signed the paperwork not realizing that he was being charged $156, instead of $40. Now, they are ready to send the account to collection because we are refusing to pay the difference.

We were told in Orlando that state law required us to have the insurance. We declined because we are covered by our Visa card. He refused to give us the car that we had reserved until we called over friends to bully him right back and he gave in. I will not tolerate this again, and will never pay over $700 for a week's intermediate car reserved 7 months in advance. We did not get the discount we were promised if we prepaid. Horrible on all counts. I'm still angry.

I have reserved several rental cars with Budget Rental Cars of Southern Utah. Every single time I go, there is a problem getting a vehicle. Either they don't have ANY vehicles at the designated pickup time, or they offer you something completely different than what the reservation is for. Yes, I have been stupid enough to keep coming back, but after today, NEVER AGAIN!

I booked a rental car through Car Rental 8 for a 158.00 for the week. The car company is Budget at McCarron Airport in Las Vegas. Our plane landed at 8:05 am on March 19, 2016 then shuttled to pick up the car. The line at Budget was huge. All the other car rentals didn't have lines just Budget. After an hour we finally made it to the counter. The lady was pretty friendly. She told us the computers are down and they have to do everything manually. She try to get us to buy insurance which we told her we have State Farm and we didn't need it.

I rented from Budget in Palm Springs from Dec. 25, 2015 to Jan 5, 2016. The vehicle was dropped off at San Francisco airport. At Palm Springs I was offered a truck that was full of dents and scratches. I returned to the rental desk and was told "not to worry about it". When I returned to the truck I noticed the windshield was also cracked! I refused the vehicle. After much time I finally was offered an acceptable vehicle that I drove for the 12 days. I returned the vehicle UNDAMAGED to Budget in San Francisco as per the contract.

I rented a economy size vehicle from the Fargo Hector Airport. The vehicle had stains and dirt in it. When I complained the staff were very disrespectful and rude to me. I wouldn't recommend this place to anyone, due to the fact that they also have a lot of hidden fees and charges for unnecessary things.

Customer service here is lacking. If you want to be treated as a bother for using them, this is your place. My experience was all the employees I came in contact with were mad at life and had no interest in customers. Then to top it all off they charged me for not driving the car far enough. $14 for 25 miles.

So frustrated! Budget Rental charged us an additional $400.00 for our car rental for insurance. We actually declined it on the website when we made the reservation through Priceline and then again when the agent asked. Unfortunately, I made the reservation and talked to the clerk but he asked my husband to sign/initial the receipt since he would be driving. My husband thought it was all set and didn't realize they added the $400 extra charges. There was a line of people waiting and the clerk was pushy and said to sign... here, here and here!!! When we dropped the car off and received the receipt for $998.00, we told him it was wrong (was quoted $523) and the attendant told us to talk to a manager upstairs. Of course there were no managers available (all in a meeting) and they were supposed to call us within the hour (never received a call).

I rented via a third party website, got a confirmation and a quote which included unlimited mileage. The Budget location did not have a vehicle type I requested, did not honored the quote, and charged me $270 for a single day car rental (based on mileage). Needless to say they charged my credit card with what they called authorization charges for a large sum of money without an advanced warning. The customer service was unapologetic. The worst rental experience I have had.

Visited the desk at and was served by Yolanda. I specifically told her that I did not need any additional insurance. I didn't check the small print and signed for the daily accidental damage cover. In addition they converted the charge from US$ to Sterling with a 3% fee. Be warned look at the small print. They just keep saying tick accept on the terminal. Check the document before you leave. Would not use them again.

OMG!! Wow!! WHAT A RIPOFF!!! So I booked online for $36/day unlimited miles from their 1701 W. Exp. 83 location McAllen, TX (doubles as the airport location). When I p/u car the price went up to $76/Day. $25 extra per day for taking it out of town. Do not believe them when they tell you not to worry about returning it right on time and that you won't be charged for extra day. (BS). They charged my wife's credit card even though she specifically said she DID NOT authorize for the extra day and her name was not on the contract. The worst customer service. When we tried talking to the manager he was Rude and very Unprofessional. These people take the cake. Their unethical business practices are beyond belief.

We rented a car in January. When returning it nothing was said about the condition of car. A month later we get a letter stating that there was excess sand in the car. There was not. They are charging our credit card $150.00. I called several numbers for Budget on March 1 and no one has returned my calls. What constitutes excess? We always leave cars clean when renting. And are they allowed to keep my numbers of credit card on file?

I previously made a reservation as I was attending a funeral in another state. When I arrived and requested the car, the agent just said "we do not have any vehicles now and do not have any idea when any will become available." He suggested I call customer service because he couldn't assist me further. I did contact customer service which took a long time for an agent and she recommended another location but it was too far for me and I was already late to start my trip.

I believed I had a reservation for a car for a week. They couldn't find the reservation. So they saw the opportunity to STICK ME. They tried to charge me $1200 for a week. Gauging **.

I will never rent anything from them. They are liars. Made a reservation for a compact car, went to pick it up, they had none. Very inconvenient for me. They told me to go to a competitor and would pay the total cost of the rental. Of course, when I turned in the final receipts in that's not what happened.

Vacationing in Belize. Make rental through RentalCar.com. Get to the car pickup at airport in Belize and was told that Budget would not accept Visa's damage loss coverage and that I had to pay $180 before I could take the car. No way to fight it. Budget says that the Belize branch is not their problem and no, I couldn't get a refund. Then the car was not as promised in the rental agreement. "That's all we have. Take it or leave it." This company is the poster child for poor customer service and deceptive practices. Screw me once, never again. Or anyone else that I can warn!

I can tell Budget truck rental does not care about their customers. It seems not only do they have they don't keep maintenance on their equipment but their customer service is equally inadequate. Budget customer service just likes to transfer you to someone else while you hope that someone will eventually cares enough about your issues to do something. You know because the car transporter you rented almost caught on fire and a truck won't fill up with gas because there was previous damage. You never find that person they don't care. They just refuse to let you talk with their supervisor and hang up on you. You're forced to talk to 8 people by the time. You speak to customer service who refuse to do anything until your burning car transport is picked up and the account closed out. I recommend you never use BUDGET unless you really feel as though you deserve some kind of punishment.

We are vacationing and made reservations 10 days ago for a mid-size car as we had 4 passengers. We paid in advance. When we arrived we were told all they had was a 12 passenger van and we would have to wait at least 30 minutes for a different vehicle. We had someone waiting on us and reservations for lunch so had to take the van. Why make reservations if they are not going to hold what we reserve back for us. I could understand if we just showed up when we arrived. It was quite embarrassing. We use Budget every time we come to Florida which is usually 2 times a year and have only had this problem one other time. That was in June of last year in Venice, Florida and the vehicle was smaller than we reserved. We had to squish in. Really hoping this is not a pattern.

We rented and expect a 7 passenger SUV for a trip. Obviously each person carry at least one luggage. The pic and the info in the receipt showed us an Expedition (NOWHERE in the receipt said an equivalent or something like that). When we get there they gave us a Toyota Sequoia, that might accommodate the same amount of people but NO ROOM in the back whatsoever, only one luggage and 2 bags fitted in there. We have to spread the luggages in friends' cars and buses.

I reserved a car at McClaren Airport location Las Vegas. I had a reservation for a car since December 2015. I Show up, NO cars! And they charge the full rental to your CC. A convention was in town and that took priority. Don't rent from here!

I would never use Budget Rental ever again! We rented a car because my son was in an accident. Per the police report my son was 100% not at fault. We were told my cc would be charged $50.00 for a hold while everything was figured out with the insurance co. While going through the process my card was charged 3 times within 2 weeks without notification. The amounts varied from $150 to $814. I asked numerous times if there are any issues please call me and I will help figure anything out. Not one phone call came from them just me following up why they kept charging my cc.

It's simple. I booked my car online for a certain amount of money. When I returned the car, I didn't catch that they charged an additional $16.34 upon return. A "signature" is apparently not required, and therefore a charge cannot be disputed. Talk about **. My credit card company could not even do anything about it. I will never rent from Budget again, and I hope others will reconsider before booking with them in the future. It's stealing from customers, and somehow they are able to get away with it??? Nah. Last note, with these bad reviews, I hope this damn company is brought to its knees and out of business sooner than later.

Ok... So to start. I first dropped off a truck, one way from Las Vegas to Torrance. At the time I made this reservation, I also made a reservation for 7 days later to pick up a truck for return from Torrance to Las Vegas. When I went to pick up the truck, was about 45 minutes late for pick up (I know, my fault for being late), the truck I had reserved months before had been rented out about 20 minutes earlier. As the guy working the counter continued to tell me over and over (not exaggerating) how it was my fault for being late... Over and over, I kept asking, does customer service not exist anymore that someone couldn't pick up a phone to call to find out if in fact I was stuck in traffic, etc.

After going above and contacting someone higher in the company they investigated my issue and I got my whole refund. The gentleman that I spoke with was a help but said that it boils down to being a miscommunication. I disagree with that but I am happy to say that I got my money.

My daughter's car died just as she was headed to work, so we needed a quick rental. No available cars at another place, so we wound up here. Told them our situation, that we needed a two day rental. They were very friendly, quoted us a rather high price. I got them down to a reasonable price by getting rid of all the extras and insurance. Never once did they say that the price was per day. When my daughter dropped it back off, they had charged me twice what they said it would be! I was very clear that I wanted a quote for two days. Obviously the quote was per day when we got the receipt. I will never again use Budget rental again, and will always book online first with any rental company. They told us they only had one vehicle available, but we could not see what was on their computer. They gypped us good. I call them crooks. Don't use this company!

We had reservation for a small Buick at LAX. When we arrived to the rental desk with our reservation, we was informed that our car is not ready and we have to get a different car and pay more but they will discount us on the upgraded car. We have refused and ask for the car we requested. The guy at the desk was nasty and told us it will take up to 1 hr waiting. We said it will ruin all our day with the appointment. We had ask if he can rush the car receiving so we wouldn't be late. We refused again for another upgraded car and decided to wait. He ask us if we want to insured the car and we answer "no. We have 1miliion liability from our business as we are in the transportation trucking moving."

While talking on the phone with the rental employee in January 2016, I asked about the insurance coverage. I asked the employee if everything was covered, no matter what happened to the car was it covered, he said yes. A non-alcoholic drink was spilled on the front seat and we just left the car and nothing was said at that time to us by the person checking us in when we returned the car. One month later, I received a letter saying my credit card was charged an additional $250 for removal of the stain. I contacted Budget and they said that damage to the inside of the car was not covered by the insurance. I said why didn't they tell me that when I rented the car. They said more or less to bad and that the charge would not be removed. DO NOT RENT FROM BUDGET, OR IF YOU DO, GET IT IN WRITING WHAT IS COVERED AND WHAT IS NOT COVERED.

Rented a car from Budget and went to pick it up. The person behind the counter wanted to upgrade us to another car for an extra $6.00 a day so we declined and told him we want the car we rented. He went on wanting to sell us tire insurance which we thought ridiculous since the tires came with the car and it's Budget's responsibility that they should be in good condition.

I rented a small car and they offer me one for the same price but bigger. Of course I asked if it was for the same price and they said YES. After this and knowing it was for the same price I agree, well, they ended up charging me double, and now they said I accepted the upgrade!

Was not given the car I reserved, was charged a gas service option that I did not ask for, was charged .22 cents a mile even though I had unlimited mileage. I was asked if I wanted supplemental insurance, I declined but was told I had to initial next to it on the paperwork, turned out when I initialed it I accepted the insurance and was charged $72 for it. When I tried to dispute the charges after receiving my bill, I was told all those services were rendered so I could not get credit for any of them. Sales rep was very pushy and abrupt.

Had a car rental reservation from Budget at RSW airport - arrived and 25 people in line. After 30 mins and not one customer being helped I asked what the problem was and they said, "We are out of vehicles." Really with computer reservations and no vehicles for customers in line with reservations in hand. Being 8 pm and knowing that RSW is a smaller airport there was no way I would even get a rental by midnight.

Rented a car from Budget Fort Lauderdale Airport through Fast Break service and drove to Key West and returned the car 3 days later with a full tank and gave them the receipt for refueling just before I returned the vehicle 2 miles away from airport. It took Budget over 3 days to finalize my contract and send me a receipt and now I find that Budget Key West Airport is trying to rip me off by adding a fuel service and claiming that the car had the fuel at half. They charged me $77 dollars for fuel service!!! That doesn't even make sense since the car I rented has a fuel tank capacity of 15 gallons and fuel in Key West was around $2 so refueling would cost $15 for the price of gas so whatever the FEE is the total shouldn't reach $77.

This letter is intended to bring to your attention the complete lack of customer service and utter failure in the process for renting a vehicle at the airport Budget Car Rental location in Kahului, Maui. My husband and I travel frequently and always reserve a rental car. On a recent trip to Maui we reserved a vehicle from Budget for 2 weeks. Upon arriving at the Budget location on January 30, 2016 at approximately 5:15 p.m. we were amazed to see the entire front of the building congested with people waiting to pick up rental vehicles. There were easily 200 people waiting for vehicles. We were told by those waiting that we would need to go inside and get a number. After obtaining a number my husband was advised by the location manager, Vinnie, that it would be an approximate 45 minute wait. There were approximately 92 individuals in line ahead of us.

Reserved a Mid-Size car from Budget using Priceline - when I arrived at counter at DFW the agent "Vernon" never asked if I wanted upgrade - his spiel was "I have a nice car for you" - that was it. The price was different from what I reserved but I figured it was some type of Airport or city taxes. Yes it was buried in the contract I signed but after a long flight I don't know of anyone who reads the rental agreement word for word. We take for granted the Rental agency will honor our reservation as we made it.

I made a reservation online to rent a Minivan for 12/5/15, to move from my college dorm to my home state. When went to pick up the rental I was told the rental was reserved for the following weekend instead. Apparently if a vehicle is not available for the time requested the computer system defaults your rental date to the next available date. I told the agent I need a Minivan today and asked if anything was available. The agent said, "No," and suggested I call customer service. I called customer service and made arrangements to pick up a Minivan rental at a different location. I traveled to the other location and picked up the vehicle. Once my travels were completed I attempted to return the vehicle at the out of state location specified on my original reservation.

I made a car rental reservation with following details: Budget Standard SUV Chicago (MDW) Reservation dates Sep 4, 2015 - Sep 9, 2015 Itinerary # **, Confirmation # **. As you see I booked a standard size SUV but when we reached to Budget Rent-A-Car they said they don't have any SUV but just standard sedan. So I had no choice to take one sedan. I was advised to call next morning to see if they have any SUV available. I called many times to facility and to the manager directly but no one responded to my call. They did not refund any money so I ended up paying 3 times more than average price.

We rented a car from Richmond Airport. Could smell air freshener but the next morning the car reeked of cigarette smoke. We were traveling to Florida and checked for Budget locations so we can exchange cars since that is what Budget Rent-A-Car customer service told us. Note that Budget Rent-A-Car claims "smoke-free" cars. This is a violation of their contract to me. We cannot find a car comparable to what we paid for and most locations will not answer the phone. I have asthma and this is a health risk. We spent much of the day with the window down so we wouldn't have to breathe the cigarette smoke.

We took a red-eye and arrived in Newark NJ very early in the morning Feb 13, 2016 the coldest day of the year in NJ. The lady behind the counter gave us a car that was at the end of the parking lot. We walked to the car in freezing cold, loaded the luggage and kids sitting in the car. Then we realized there was no key in the car. I walked back to the office. The lady and her manager Mike ** did not say a word of apologies. They offered two other cars in the parking lot which I had to walk in the cold again to look at. No one in Budget cared to help. Mike simply said "Someone stole the key last week, it's not our fault." When my wife complained, the lady behind the counter screamed "You are not even the renter, you have no right to complain," meaning my wife's name was not on the contract!! I don't understand how Budget survived as a company with this kind of attitude. I will never rent from Budget again, even it's free.

I rented from Budget in October in Portland Oregon. I drove it to Bend Oregon one way and left it in a garage overnight. I returned the vehicle 2 days later. They are now trying to say that I owe them $1,000. I even had the gentlemen returning sign the waiver at the end with a written statement NOT TO CHARGE me.

I spent over an hour on the phone booking a car rental in Iceland. The person that I was speaking to stated a certain price and when I finally got an email it was much higher. In addition to that, the country was incorrect. The whole experience was a waste of time and the employees are completely incompetent. I am very disappointed and will not book with them again.

I rented a car from Budget for a 4-day period. After coming home I noticed that I was charged for roadside assistance which I had declined. My first call to Budget resulted in the customer REO "negotiating" with me to refund me 2 days of the fee. I did not accept since I declined the coverage. My second call to customer service was a horrible experience. Mario was rude and laughed repeatedly at my pronunciation, refused to allow me to speak with a supervisor and basically said "There's nothing you can do." I WILL NEVER RENT FROM BUDGET AGAIN.

I rented a vehicle from Budget through our company reservation system. At the airport I told the guy that my company has covered all the extra insurance so do not put any of those on me especially one that cost about $30 per day (I didn't remember it's name at that moment) and he said only the very basic ones would apply. I then signed the contract according to his instruction without careful reading and questioning - my usual way dealing with car rentals as I use them often.

I had reserved a car which I do monthly to visit my husband. My car won't make it. I booked online through Hotwire. I wanted to contact my local St George office to ask 2 question. After 3 days I have yet to speak to my local store. The first day the number was busy all damn day. So I called the 800 number, talked to some call center in god knows what country, just to be given a number in SLC 400 miles away from me, which was also busy. I tried for two days, always ended up in the stupid 3rd world call center repeating my issues 10 times just to be told ** that had nothing to do with my call.

The car I reserved had not been delivered. I chose an alternate vehicle and completed the rental (paperwork AND payment) after which the rep discovered that that vehicle was also not on the lot. I settled for a third vehicle and was given a discount (5%) and my total was $154. I drove my daughter to report for the military and it took longer than expected so I extended the rental for an additional day. I was charged an additional $185 (for a total of $339) and I was charged for TWO extra days. When I called customer service, after dealing with a rude rep, I asked for a supervisor and was told that she didn't have one.

I Rented a car from Budget through rentalcars.com, where they offered a small SUV for around $500 for 5 days in Los Angeles which I prepaid. When I arrived at the Budget counter I asked for a bigger SUV and they offered an upgrade and lead me to believe that with the upgrade my rental would cost about $785 in total, which would be fine. Finally I was charged the initial 500 and also another $785 extra which they now say it was the cost of the upgrade and the extra insurance. So what I thought would be a $500 rental ended up costing me more than $1200. The people at rentalcars.com tried to help and claim this extra charges but Budget refuses to help claiming I signed a contract and accepted the extra cost. So now there seems I can do nothing. I WILL DEFINITELY NEVER AGAIN RENT FROM BUDGE. Worst experience in car rentals ever.

Rented a car Seattle when I flew home over a weekend to visit my family. I was charged $175 for a cleaning fee because my little puppy left a little bit of fur on the seat. I protested the charge as it could have been done for $20. I warned the company if they proceeded to charge me I would never do business with them again as it was an outrageous fee. My dog didn't really leave a big mess and I could have vacuumed the little fur he left, but I didn't have the time. I will never again do business with this company for such an outrageous expense. All rentals get vacuumed and washed anyway after each rental. This was unnecessary.

Do not rent from these people. They will cheat you. Your billing will not match your reservation confirmation breakdown, they added insurance on my bill without my consent. Pure daylight robbery, I was charged $69 extra to have double insurance on their car. I have always rented with Avis for years in and outside the US with no billing issues. I rented a car from these Budget people when I booked flights from Dallas to LAX through Southwest airlines and sounded convenient. Alas, the convenience is not for you to enjoy but for Budget to suck you in their deceptive rental agreement that they can use to siphon extra dollars out for your hard earned income. So if you are renting here go ahead but bringing an attorney at your side to go over the terms on the paperwork is highly recommended. Because that front desk person who gives you the rental is probably going to have you sign up for the most expensive 5 or 7-day insurance policy.

I booked a car from Budget on Travelocity on 1-23-16. On 1-24-16 I called and asked them to change the date from 1-29-16 to 1-30-16. At Budget at JAX on 1-30-16 they informed me the date was note changed, and that I would have to pay for the extra day. Wanted me to pay about $140 for a one-way to ATL. They're crazy! I went elsewhere.

I attempted to book a reservation online. I entered all of my reservation information in, provided my credit card number and was given an error notice that my card was not accepted. I tried again, checking all of my numbers very carefully. Same error code. I then called my credit card company and was told I had been charged not once, but twice!!

I booked through Budget for a one day rental. I used a discount code on the back of my airline ticket to get up to 25% off. The total cost came to $59 if I paid in advance. So I did. When I arrived at SFO to pick up the car, I was greeted by Vincent **, a very rude person. I wanted him to know that I had already paid for the car as he did his thing behind the counter however he never acknowledged what I told him. Finally when he did say something besides ask for my license it was to tell me I would be charged an extra $24 because I was an hour early picking up the car and that I had told him 3 times that I had already paid for the car.

I rented a car and declined the insurance. I put no more than 30 miles on the car and the front tire shredded going down the freeway. I called for assistance. They said it would be an hour to hour and a half. I told them never mind I will change the tire myself and bring the car back for either a different car or a new spare. They gave me a new car. Month later got a bill in the mail for 25.00 roadside service and 169.23 for vehicle repair costs. I called and requested a review of what happened and they said it would be pushed to a different department which I never got a call back.

I booked a reservation via Budget.com. The site was advertising a special on the Ford Escape (or similar) for the same price over two weeks as a full-sized car. I clicked on it, clicked through the pages OK'ing my selection and got to the payment page, which offered a pre-paid price of $398, and I entered my credit card information and approved. The last page came up saying I was approved and I would have the Ford Escape for two weeks. BUT the follow-up confirmation email only had me getting the vehicle for six days for a different price. I tried to straighten it out in person, but they were absolutely unhelpful and said I had to call the 800 number because I was a "pre-pay".

Budget cars look cheap ($12/day and up) compared to Hertz ($24/day and up). But the hidden gotchas are: Extremely high rental charges (minimal + liability) of $48/day. Crappy dented, scratched car with no hub caps, 60,000 miles, squeaky brakes, no power lock/windows - individually lock all doors - broken radio, no USB etc of course. A digital gas indicator with bars which drop from full down within 10 miles. So on return they claimed only 7/8 full and charged $3.70/liter = approx $14/gallon (when street prices are $1.10/liter) for a total of $40 extra. A 5 day car rental of an old car cost $360. Checked with Hertz - same insurance, new model car would have come to $250. Avoid renting from Budget. It is anything but "budget" and gives you all the experience of staying in a roach motel.

On January 8th, my friend and I rented a car from the Budget Car Rental for 11 days to drive around Costa Rica. When initially signing the contract, we specifically asked for the lowest insurance package they would provide, the LDW package. Whether it was due to pure deception or miscommunication because of the language barrier, I was charged with paying for the insurance package that includes not only the LDW, but also their PAE and SCI package. A package that is around $500 more than what we had planned on spending.

I reserved a Full Size SUV weeks ahead of time, but when I arrived, I was told none were available. I was informed Budget would give me a "free upgrade," but found the last person's receipt in the car and they were charged half of what they charged me. The car I was then given did not match the vehicle on the paperwork, so that had to be changed and more of my time was wasted. The car had not been cleaned since the last renter and the last person's receipt was even still in the car. That is know how my "free upgrade" actually cost me double what Budget charged the last person. The gas tank was not full and the window washer fluid was empty. All the floors and the backseat were covered with white road salt. I really cannot think of any more ways Budget could have done a bad job.

I made a reservation for a rent car back on November 2015. The reservation was from 12/20/15 until 01/09/16 in Punta Cana, Dominican Republic. We were supposed to get a Full Size Chevy Malibu or similar make. The first day we went to pick up the car the agency did not get a car for us, so they gave us a Kia Picanto mini, (this car was so small that our baggage did not fit in there) stating that they will provide us the car we rented by the end of the day.

I rented the car in the Little Rock, Arkansas Budget service site. I had asked for a car comparable to a Ford Fusion. At the time of pickup no cars were available and I was given a Dodge Challenger to drive. The following morning, very early, I drove to Dallas and parked at the hotel. Next day I noticed in the that the passenger side rear tire appeared to have almost no tread on it. Customer service was contacted. They stated the only location to return the car was to DFW airport, which I did that afternoon.

I had terrible experience with them. I rented a car during the summer for about 50 days and paid fully. When I returned the car at Los Angeles airport, they kept me waiting for about 45 minutes and told me that, "You owe us $250." I showed my reservation documents and convinced them that the car was prepaid. They had a bug in their system which was only showing the payment for one month, not for 50 days. I was about to miss my flight. I returned home and kept receiving letter that, "You owe us."

We prepaid for our rental car over 2 months ago. When we arrived at the counter they had run out of cars. They didn't try to assist in finding another rental - just "sorry there's nothing we can do."

I wrote a complaint to Budget after $640 debit on my Amex credit card for additional options selected by Budget agent in Miami airport without being informed. Recently I have been refunded by Budget. I appreciate Budget Customer Service.

I reserved a standard car (Chrysler 200 or similar) 11 days in advance for a trip to Dallas. Upon arrival, on my reserved date and time, they had 'no cars' available and only had SUV's. They said they rarely have cars available at this location. I asked about another location and they said they had already checked and that there were 'no cars' available at any other locations either. Since I had made plans with my daughter in Dallas that evening, I had no choice but to take one of their 'gas guzzler' SUV's, only got 20.6 MPG.

On December 2015 I rented (booked) a mini van on Budget Rent-A-Car of Miami Collins Av, and when I arrived there, they did not have the car for me, for my surprise in the store had three more customers with the same problem. The attendant told me that some another customer was going to return the car in one hour and told me to wait. With no choice I waited, but the car did not arrived, by the way he was gambling with my time because he could not guarantee that.

I phoned Budget to inquire about adding a driver. The customer service rep kept asking for detailed information. I only wanted to know a yes or a no and he hung up on me! Hanging up the phone on someone is the rudest thing you can do to anyone, let alone a customer. Good grief Budget!

We booked a rental for our trip to Phoenix months in advance. We found out a few weeks before our flight that it would be delayed 3 hours, so we called to change our pickup time. We were told not to worry, our car would be there, and we would still have 24 hours to return the car. When we arrived at the Phoenix airport an additional 2 hours later due to further flight delays, Brian, the rep we dealt with, told us not to worry, we would have 24 hours to return the car (so 3 pm instead of the original 10:30). So (after an hour wait in line) we got to our car to find it to be a compact SUV, meaning we had to drive 2 hours with luggage on our laps! Since we were already very late, we didn't try to get it switched (and wait another hour!) So we returned the car at 12:30 the next day - only to find the location in Tucson closed at noon!

I booked and prepaid a full-size car rental using Budget website. Everything seemed okay until I arrived to the airport in Ponce, PR. After having to wait 2 hrs due to an alleged computer malfunction, I was advised that the only cars available were compact and that they would get the type of vehicle I ordered the next day. Moreover, I was assured by the employee that the manager would be calling me the next day to arrange the vehicle exchange. The next day, 12/25, I received no call from Budget. I called the local office and the person who answered stated that she was not aware of the issue and said that no manager was available and furthermore they had no vehicles available. I submitted a formal complaint to Budget online and 5 days later I received a boilerplate response stating that they are investigating.

12/18 I prepaid for a car rental with Budget for a discounted rate. On the day I dropped off the car my credit card was charged an additional $258. I called Budget and they stated I agreed to additional insurance. I said, "No, I did not. Please send me documentation showing where I agreed." I received the additional insurance documentation via email (promptly) and the signature was not mine. I called customer service back and they stated, "Since you used the service we can't give you a refund." I see below in many other complaints this is what they are doing. I called my credit card to dispute the charge and told them this was fraud. I will be calling their corporate office 1-800-525-7521 on Monday. Maybe if a "Class Action Lawsuit" if filed against Budget this won't happen to more people. BEWARE OF USING BUDGET.

I left my scheduling book in my rental when I returned it and called customer service immediately to see if they could retrieve it. I spoke with Raven who was very nice and called me back when she found my item. I immediately went back to Budget and retrieved my book. My mother gave me an envelope containing a some cash to help me with some finances, and I put in my scheduling book. I checked that the envelope was still there when I picked up my book but it wasn't until I got back to home when I found out my mother gave me $1,000. I was short $400, and I gave Raven $20 for retrieving my book but at the time didn't realize they had already stolen 40% of my gift. I am disabled and ill making me unable to deal with this situation at the time. The Budget employees of Boston Logan Airport are nothing but conmen and thieves. I would stay far away from this business in the future.

I reserved a rental car thru budget at the Ontario California airport. I paid for it weeks in advanced with my bank debit card. Had no issue. Was told over the phone that when I arrive to bring my D.L and debit card. Which I did but when I got to the counter with my husband and 2 children they tell me that they need to run my credit. Once they did they then say "sorry but you don't have good enough credit to rent one of our cars", at that time I'm pissed. I prepaid for the car that I can't get now and my kids, husband and myself are stranded in Ontario. They wouldn't give me my money back. I had to call their 800 number talk to 4 different people to get my money refunded to me and then told it takes 5-7 business days. WHAT. So you're telling me I prepaid for a car I don't qualify for.

First of all, Budget and Avis are the SAME car rental company. Rented a car in May for a week in Honolulu while on vacation. Paid almost $500.00 for 7 days but figured everything in Hawaii was a little bit more expensive... Oh well. On day four, family and I went out to eat and returned to find our car would not start. The battery wasn't dead, but apparently the key fob or the anti-theft system wouldn't allow the car to start. It would've been nice if I had TWO keys, but that was never an option I guess. I was on the North shore about as far away from my hotel and Honolulu as one can get and had to call the 800 emergency number. Long story short, they brought me another car, took the non-starter and we continued our vacation. When I turned in rental at end of vacation I asked if everything was in order and if there were any additional charges and was told no... Everything’s fine.

I rented a car for two weeks and rejected all add-ons when they were offered to me at the check-out desk. I even prepaid for the rental six days prior to picking up the car. When returned the car, I was charged an additional $119.59 for the Road Safety Net ("RSN") option. I told them I did not accept any of the add-ons offered, but they told me they "checked their records" and said that I did accept the RSN. THEY ARE LIARS AND SCAM ARTISTS. So far, Budget has ignored all my follow-up emails. I am contesting this with my credit card company.

I made a reservation to rent a car, called back to change and was quoted a different price since I would be returning it 27 hours earlier. When we returned the car, we were charged the full amount. When I talked to Budget about the cost, they said I was charged the full amount because I had the car for 8 hours our second day. Wrong - will never rent from you again.

I book my car and when I went to pick it up I check my bank account and they had charged me 3 times for the same rental. I ask them why and they had no answer. They assured me it would be refunded in 5 hours. That was a lie. It has been two days now and still my money has not been returned. I usually rent from Enterprise and have never had a problem. Do not rent from Budget. If you do, be prepared to get ripped off in one way or the other.

Made a car reservation with Budget Rent A Car. The day before pick-up of car, received a call from the Budget Rent A Car manager saying the car was not available and offered an unacceptable replacement vehicle. They wouldn't even give a discount for the inconvenience. I will NEVER use Budget again. Poor business practices. If you commit to having a vehicle, and I have a confirmation from them, you should deliver.

We rented a car from Budget. My husband inspected the vehicle for damages at the time of pick-up as best he could as the vehicle was parked in a darkened airport garage. On the way home the tire pressure light on the dash came on. The car was handling fine, so we finished the short distance to our home. My husband then check the tires, which were much easier to see since the vehicle was now outside. One of the tires had a large gash in it and the rim had a rusty dent, in the same area.

I rented a car from Budget rental car on 11/16/15. Once I got in the car and was at my destination I notice the tire indicator light was on. I called roadside assistance as directed when you get the car. Roadside assistance came out, changed the tire and left. At no time was I informed that I would have to pay for a new tire. Upon returning the car, I let the desk agent know what happen and I received a discount for the inconvenience. Two weeks later I was charged for that service and I have yet to get a receipt. Each time I have called I'm directed to another department that does not handle this. It has been over a month since I returned my car and still have nothing to show for the extra charge. NEVER EVER RENT WITH BUDGET. THEIR CARS AND CUSTOMER SERVICE ARE BEYOND TERRIBLE.

I cannot begin to express my displeasure at the outright fraud on behalf of Budget in regard to the above rental. I booked a rental car through Hotwire and was quoted $213 dollars for the 8 day rental. When I showed to pick up the car, I was informed that there is a mandatory insurance of $191 and the car would not be released without these coverages.

I was told by my elite credit card that Budget offered better deals on rental cars thru them, but found out this is not true unless you contact them in advance. I had a car repair that was going to take a day or two so I went to Budget and they informed me I would not get any type of good rate without advance notice. I just needed the car for one day and to me, one day meant that I could return the car at any time the next day as I can when I rent with Enterprise.

I made a reservation online. When I checked in at the airport I was asked to add several items. I verbally declined extra insurance. I stated I am covered by my personal policy, roadside assistance (I have AAA) and a larger vehicle (I was told it may snow so I should get an SUV. I stated to keep the mid size.) I went through the screens (can't remember the exact wording, but there were no prices for anything on the screen). When I returned the car I had an additional charge of $86.97. When I called the 800 number I was told that I signed the screen and the charges stand.

I missed a flight from Dallas Love Field to Albuquerque on 11/10/15 and rented a car to drive back. The Budget Rent a Car employee Bobby who rented me the vehicle didn't tell me about any return period grace time and told me I was "covered" for insurance and then charged me for liability insurance etc. without asking me or telling me it was optional. I hit some traffic and was checked in at 7:23 pm, the arrival time printed on my rental agreement was 6:55 pm. My original charge was supposed to be $238.98 for a one day, one way rental. The employee named Sarah at the Albuquerque airport where I returned the car charged me for another day bringing my total to a whopping $433.36 for a one day rental.

I had been a victim. I had been stolen. On December 9th 2015 I called Budget Car Rental in Nashua, New Hampshire. One of the employee that work at this location, led me to give my credit/debit card information with the understanding that it was only to secure the rental. But he said that no amount would be charged on the card unless I came down personally to the store and sign the contract, and confirmed the transaction. I had this conversation over the phone around 2:30 pm and I was supposed to come down to the store to see the car at 5:30 pm that same day.

While in Louisville I rented a car from Budget for three days travel. On the 3rd day the car broke down, so I contacted Budget and they dispatched their towing company and picked up the car. Next I receive an additional charge for $773.56 for extra days rental not used. Have tried to contact Budget but they keep referring me to their different departments without results. Their reps are very rude. Stay away from Budget Car Rentals.

We have rented cars with Budget 8 times, for a total amount of $1,400. The first time we rented a car was on the 25 of September and it was for the day, and we encountered a major problem. The doors of the car locked automatically when we closed them. As we informed one of the employees at Budget downtown Flagstaff, we were locked outside of the car, with all the car papers as well as our personal belongings in the car. The engine was on, and we were unable to do anything. We therefore called Budget, asking them for help. The person on the phone, wouldn’t send anyone to help us out since we wouldn’t give the reservation number (knowing that I had repeatedly explained that all the papers were locked inside the car). At the end of the call, the employee informed me that they were going to send someone to open the car for us, and that it would take around 30 minutes.

I made a reservation to pick up the car at a location. I called to confirm and suddenly was told that my reservation has been canceled/dropped by the system. Apparently, that location had a big demand so they just dropped my reservation since they made more demands than the offer. It'd have been worse if I went there and find out that there is no car available. I was a bit luckier to call and confirm. They didn't even care to notify me that my car reservation was canceled by them for no valid reason. This business has NO place in the car rental market and consumers should avoid them and punish their bad practice...

We returned our rental car in excellent condition. Had the inspection upon the return and the woman inspecting the car said everything looked good and have a nice day. Thinking everything was fine until our credit card was charged 150.00. for excessive sand in the car. We never went to the beach! There was probably some normal gravel from the street/pavement. We called to complain and they said they will send our complaint to the accounting department. 2 weeks went by we checked again and they said no they are not reviewing it, and they never had record of our fist phone call. So we will be taking this to the Attorney General's office because this is fraud! The thing I regard most is not reviewing all of the reviews of Budget prior to renting our car because I would have never rented from them! They have terrible reviews. So protect yourselves. Theirs initial prices are lower but they get their money at the end. Beware!

Budget Rent-A-Car, USA - "A happy customer is an opportunity wasted." Budget's business strategy - very basic cars and "sharp" practices dealing with customers. "Compact" car - fine if you are compact, less than 5'8" and 90 lbs. "Intermediate" could seat 5, but only Snow White and four of her dwarves. Do NOT believe what the agent tells you the form says. Always read very carefully before you sign anything; have your glasses, a magnifying glass, and take your time. The forms are very complicated and hard to interpret. They are not designed to help you. They are meant to confuse and get you to sign for things you don't want, and that's very expensive. Particularly at airports; if you are tired, jet-lagged, fed up after waiting in a long queue and desperate to get moving the agent is more likely to make "mistakes" and get your answers wrong. YOU will end up paying for what you had refused and probably enough gas to fill two cars.

If I could give Budget Rentals a 0, I would. Terrible! Everything about this company is worthless and horrible! NEVER going back. I suggest everyone do the same, or stay far far away. Here's my experience! Never rent from Budget rentals, please. The experience I suffered through renting a truck and trailer from them was horrific. Honestly it was.

This was the worst rental experience I have ever had. I rented a car on a Tuesday afternoon to go away for the Thanksgiving holiday with my family. Tuesday evening my son came down with a stomach virus. We cancelled our plans and I returned the car that night. I had it for all of 6 hours, most of which it sat in a parking garage while I was at work. It was driven 4 miles. I was "changed" to the daily rate when I returned the car early, which for one day was nearly the same price as my 5-day rental. The agent at the location was rude and not at all helpful. Then I called customer service and got similar treatment. I was NEVER informed of any change to the rate structure if I returned the car early.

I reserved & prepaid for a rental out of the Akron Canton airport. Because my flight arrived after the closing time I called before reserving the vehicle to inquire as to whether they would stay to give me the rental; I was assured they would and they put my flight information into the system. I know this was done because when I called on the day of the reservation to again confirm someone would be at the counter to assist me, my flight information was repeated to me. Upon my arrival at the airport, at midnight, there was a sign on the budget counter saying go to the Avis counter. There was no one at the Avis counter & the girl at the neighboring desk said, "he left". When she messaged him he said there was no flight information in the system.

Thanksgiving weekend. Traveled over 1,000 miles. The Bluetooth in the car would not sync up to my phone. I would not have rented this car had they told me. When I called, the customer service rep was sorry but refused to place a credit on my rental. Not sure if I would rent from them again. Nice car but Budget should inform people of the antique car they are renting. By not having Bluetooth I had to pull over numerous times for traffic advisories and direction updates. Frustrating!!!

I hired a Ford Kuga, the car had not been previously cleaned and the fuel tank was not entirely full. I returned the vehicle and ten days later $462.45 was debited from my bank overdrawing it. I contacted budget and they had made an error so they electronically refunded the money but told me it may take 3 weeks to clear. I told them this is unacceptable as I'm a single mother of 6 on a pension and they had overdrawn my account causing me hardship and overdrawn fees. Their response was... "Sorry but we can't do anything else."

I never write reviews but my recent experience with Budget deserves to be heard. I rented a car from Budget for my trip to Costa Rica last week and I will never do so again. I had been saving for the trip for over a year and paid close to $500 for a rental car for 6 days and insurance. More than enough to expect proper customer service. The first issue was they never gave us an option on if we wanted a manual or an automatic car in the online purchase or during the very long pickup at the office when we arrived. When we realized it was a manual, that neither of us knew how to drive, we ran back in and had to wait another 40 minutes for the only automatic they had in the lot to be cleaned. They said we were lucky they didn't rent it out to anyone else, but we were never asked to give a preference.

I rented a compact car from the Colorado Springs Airport. Less than 2 hours later I got a flat. When I pulled over to change the tire I discovered there was no spare but a pump for a temporary repair. Unfortunately I could not use it since the tire blew out completely. When I called road side assistance they were helpful but was told it would take 85 minutes for a tow truck to get the car then it would take me and my companion to the airport to get a new car. I asked if they could just bring me a car as a separate 'transaction'. It would save me a ton of time especially since I was not in a good part of town and it was getting dark. The representative said they could not. I had to wait for the tow truck. This really blew my plans for the evening.

Budget Rental Car Company's Horrible Customer Service: I just want to say "Thank you" to Avis/Budget for its lousy customer service. On Veterans Day, my father who is a 70-year-old veteran asked me for help in booking him a car so he and my mother could drive to go see their new baby grand-niece. Since technology is challenging for them, I did and prepaid with my credit card hoping to help them avoid any "hassles" at the rental office. Upon returning the car to the location, they had to wait in line while the sole customer service agent managed a busy line due to the NASCAR event that was in town. By the time they were checked back in, the return time had already passed and they were charged double the amount of the original online agreement that was prepaid.

I rented a car for 10 days at the Bradley Airport in Hartford CT. I asked if I could turn it in a few days early and the agent said yes, I would only be charged for the first 7 days at the daily rate of $25/day. I just called to try and return it 2 days early and the agent told me the total price would INCREASE by $50+ for bringing it back early. I told her NOT to make the change, and asked additional questions, and she hung up on me. I called back and found that they changed my reservation, are charging me more, and they cannot fix the mistake and put it back to the original return date, lower cost. I also asked to change the drop off location to one about 30 minutes away and they said the price would INCREASE $300 for that type of change. I will never use BUDGET again and I am sure I will have issues when I return the car in a few days.

What was a confirmed rental price of about $200 turned into a bill of over $800 due to added insurance charges and daily fees I absolutely DID NOT agree to. They did not accept my dispute of the charge and was forced to pay the full amount.

I picked up a car from Budget in Hendersonville, TN on Nov 10th. During my travels to Washington State the car began having mechanical issues. The windshield washer fluid mechanism didn't work, the oil service light came on, the steering wheel was sticking, and the car was wrecked previous to my rental. I initially contacted Budget and spoke with Jay on Nov 12th and which time he advised I needed to call roadside and they would issue me a new car and bring it to me. I advised I was traveling at the time and he said I could call when I arrived. On Nov 15th I then contacted Budget Roadside and spoke with Jerome, explained the situation again and he said I had to take the car to Budget location and they would exchange the car for me. I asked which location in which he stated the Bremerton on 6th Street.

I have a massive complain about Budget Rent-A-Car Madison Airport Wisconsin. On 13 October 2015 I went to collect my rental car which was a Ford Fusion (or similar). The agent (with glee) offered me an upgrade to a Toyota Highland. When questioned if there would be any additional charge we (my son-in-law was witness) an absolute no. Imagine my surprise when I downloaded my final bill (they didn't process it when I turned the car in on 13 Nov 2015) that I had been charged $25.00USD per day more for the car. They also charged me $250USD for a smoke cleaning fee. No one smoked in the car, I made sure of that. Budget doesn't care one bit. $1000USD is a lot of money. Beware folks don't let Rent-A-Car company process your return after you have turned your car in. No matter what they say.

I had rented a car on-line and showed up to pick up my car at 11:15pm. There was a line out the door. I waited over 45 minutes, it was after midnight and when I got to the counter I told the agent I didn't want any added insurance or other offers. She produced an electronic screen and told me to sign which I did. I was never given a copy of my contract. When I returned the car I got a bill for 3x's my original price. They had snuck in a $90 charge for additional insurance that I specifically denied. I am 100% sure that this was on purpose now that I have read all of the other comments. I cannot get the fee taken off my credit card because I did sign the line for insurance and they said it was my responsibility to get a copy of the signed contract before I left with the car. BUYER BEWARE. I am shocked a national car company can get away with this for more than a day. I feel like picketing their location.

My father and I rented a car at the Jacksonville Florida Airport desk. When we were asked if we wanted insurance and damage waivers through them we declined because we already have it with our insurance company and with the credit card we used. We after a week we exchanged the car for a larger one. We noticed that they had indeed charged us for these extras among several other charges we had declined or were not aware of. When we made the exchange we were very clear about these charges and did not want or need all the extras on the larger car. A week later we returned the car at another location. Once again we were charged for the "waivers" plus other outrageous fees for several other options we did not ask for.

I reserved a Van for 8 days at a stated millage charge of 0.95. Due to an unforeseen problem I ask if I could get the Van a day early. They said "ok" and when I picked it up they said it would now be $1.13 per mile. I called customer service and I understood them to say they would honor that rate, and to call when I returned. 9 days later it was still set at $1.13 and they played dumb with me. During the discussion, I was transferred to another person and the phone rang for many minutes and no one answered. I will never do business with them again.

I was quoted 35.00 a day with 11.00 for insurance. I am paying 85.75 a day and 38.00 for insurance. My car is in the shop which is why I had to rent. Day 2 of having the car it smells like cigarettes. The bumper is cracked the temp gauge is on. Because I need it I have it but will go careless for the next 5 days because they are charging me so much. They have been rude, and anytime I have called they disregard what I have to say. Never again! I added a picture but I haven't returned it yet. I have needed to extend the contract.

While my vehicle was being repaired, my Mom was nice enough to rent me a vehicle. I, personally, had been renting from Enterprise, but my Mom's choice was Budget. Once the account was closed, she received an additional charge for fuel at a rate of $8.99/gallon which came up to $27.18 for 2.8 gallons. In the 18 years I have been renting vehicles, I have been quite careful about making sure the gas gauge shows Full. Apparently, with Budget, this method does not suffice. When questioned on the charge, the agent explained that it is not considered Full according to what the gauge shows, but only by when the gas pump "clicks off". I will never rent from Budget.

I dropped the vehicle back off at the Budget at BWI airport early one morning before there were any employees on duty. So, there was no one there to verify that the fuel in the vehicle was on full or to give me a final receipt. A day later, I noticed an additional charge on my credit card and called Budget's customer service. I was informed that I was charged for fuel because the vehicle was not on full and that I had been charged for XM radio. Luckily, I kept the receipt from when I put gas in the vehicle that morning and the customer service representative I spoke with informed me that the charge for the fuel will be removed upon receiving a copy of this receipt. However, he stated because I had signed the contract accepting that had the XM radio charge, I couldn't be reimbursed for it. When I was at the counter picking up the car, I was asked if I wanted insurance but never asked if I wanted XM radio.

Rented a car from Budget at O'Hare location and prepaid online, big mistake. I handed the lady behind the counter my reservation information and informed her that I did not want any extras. She told me that everything was fine and there were no extra fees. They are so nice while you're there you feel like they are very trustworthy people (Do Not Trust Them). A few days after returning the car I see additional charges for Lost Damage Waiver at $13.50 per day and RSN at $6.99 per day. When you try to dispute, yeah good luck on getting someone to actually call you back. I had to go through my credit card company and dispute the charges in order to finally get someone on the line and luckily they were able to retrieve half of the money back. It is very obvious that this is how they train the employees and I will definitely let everyone I know not to go there.

I booked a car online for budget port everglades. I came off a cruise ship and went straight to the car hire location. I stood in a line for nearly 1 hour. Finally I was taken. I hadn't prepaid for my hire which was fine but I was told that I would need a hold on a card for 800 dollars. I was told in the UK by Budget that all I would need to pay was the car hire plus the fuel deposit which would be no more than 100 dollars. Anyway I wasn't happy but as I was in the middle of nowhere with my wife I said "ok".

Vancouver Airport Budget - SCAMMERS! When we were leaving our hotel, I hopped in the front seat of our rental vehicle with my hands full and my spouse took my jacket and put it in the back seat. In retrospect he says he knew he shouldn't have because he had a feeling we would forget it. Our luggage was in the trunk so when we returned the car to Budget at the Vancouver Airport we completely forgot to go in the back seat. Once we were situated on the airplane I turned to him and said "...where is my jacket?" We forgot to grab it! I didn't think it would be such a big deal getting it back but I tried to call Budget immediately and the person I spoke to told me they will call me if anything was left behind and I am not allowed to have a phone number to reach someone at the Vancouver Airport location directly.

I picked up a car at the Bob Hope Burbank Airport. I expressly told the lady at the counter that I did not want any additional insurance, two or three times. When it came time to sign the agreement, I signed it naively believing that no additional charges had been added. However, when I got the credit card bill, I saw that I had been charged for Loss Damage Waiver insurance, which I had declined. When I contacted Budget, I was told that since I had signed the agreement, I owed the money. Tough luck! One of two things is true: either the lady surreptitiously added the insurance charges even after I had declined the insurance, or she made a mistake. In either case, Budget doesn't want do anything about it. I recommend using another rental company, especially since I see that there are other complaints exactly like mine on this site.

I called Budget agent at the Dayton airport a week before a planned week trip to reserve a full size car. The agent said not a problem but to make sure that a full size was available it would be better to pre-pay (first mistake). When I arrived to pick up the car there were five people in line but only one agent, 30 minutes later he proceeds to tell me there are no cars available and the only thing available at my prepaid rate was a small pick-up. I explained I prepaid because they promised availability of a full size car and how was I going to put four people and luggage in a small pick-up truck. He stated there are no guarantees and that was all he had.

Was my first time renting a Budget Car Rental in Orlando airport. I always rent with Enterprise the wait in line was about 45 min then was charge way more than was told which we had already paid for the car about 308. When we was charged another 368. Which was not even told that he said all we had to pay was 14.00 a day for insurance which calculated to 108 and no one can explain why and we never got a cent back. I will never ever rent from Budget and we paid even extra over the phone another 115. For an upgrade and we still didn't get an upgrade we end up with a tiny car for 5. Shame on you Budget! I will never rent from you ever!

Hi, I rented a car from 10 to 25 July 2015 with priceline.com and provider was Budget in Frankfurt Airport terminal 2, Germany (Budget Rental Agreement **, Vehicle registration **, Priceline Trip Number **). If the rental price was OK (354.99 euros), the car insurance price calculated and offered by Budget was a total unacceptable: 835 euros with 235 bigger than the rental price. I'm a 57 years old engineer with more than 25 years internationally driving experience and is the FIRST TIME WHEN I SAW THAT A PRICE OF A CAR INSURANCE IS 235 BIGGER THAN THE RENTAL PRICE.

We were booked on The Pride of America on August 29th out of Honolulu, we had reserved a rental car from Budget for August 30th & 31st. We prepaid the rental fee as it was cheaper to do this. When we boarded the ship on that Saturday we found out that the schedule had changed due to Hurricane Ignacio and we would be in Maui on September 3rd & 4th instead. We gad also booked with Budget on Hilo and that date changed. We started contacting the tour companies and Budget to change our dates, all of the tour companies changed the dates without any issue.

Rented a SUV at Reagan Airport in DC. I asked for prepay on fuel. Was told they did not offer it at that location. I always get it so I don't have to get it on the return. Last thing you want to think about when heading to the airport is your gas gauge full. I will not fight the charges for the gas. I would just like everyone to know what to look out for from Budget if they rent a car. If you don't gas up you will get charged $9.00 a gallon for gas! As a business owner and frequent traveler, I know how to take care of customers, but Budget doesn't. I will use my time more wisely by spreading this on different social sites so no one else falls into this trap.

Received a quote from Budget to rent a car in Prague, Czech Republic for 178 Euros for six days with full insurance. Was billed 496.46 Euros instead. The reason was when we went to Budget Car Rental company in Prague, they added several surcharges, plus added 21 percent fee and added conversion rates in the local currency that was again translated into dollars, so the final payment required was $588/-. They charged 99 Euros for 5/8 tank, when to fill the tank, it costed me only 35 Euros. BEWARE of BUDGET's International Partners as they cheat you and mistreat you. When we arrived to receive the car on the day to pick up the car, there was a huge line with only one person at the counter, taking us almost an hour and twenty minutes to pick up the car. The local company added 209 Euros in "over-charges", out of which we did ask for a GPS at 5 Euro per day for six days or 30 Euros that was legit.

My sister is a travel agent and booked a car online 11/1/2015 for me to pick up in the evening 11/2. Usually, we use Hertz. To save money however, we decided to try Budget. Thusly, she did the booking and read the terms allowing a debit card only for the counter personnel, denying me in lieu of a credit card they now claimed was needed! What a rip off!! I had to get the Hertz counter to get another one of their cars!

I picked up a rental car for my honeymoon at the Denver International Airport on Sunday, October 25th. The rep behind the counter asked if I wanted any additional coverage. I said no (I have rented cars for years and always decline coverage). He put on the computer pad that I wanted the coverage and me, trusting a smiling face behind the counter... I signed (thinking I was declining). I was charged over 300 dollars for this coverage and after speaking to 3 reps at Budget (1 at the airport location and 2 at Budget customer support, one of which is a supervisor), they said that they have to go by the signature pad and I am stuck with the bill. I understand I signed it, but the rep behind the counter was extremely dishonest and Budget doesn't seem to care about that. They have my 300 dollars. That's what is important to them.

I am absolutely disgusted and offended by the service Budget USA has provided me with. I have never experienced such rudeness, disdain and disrespect from a company before. As a lone female traveler in my twenties, I was given a car at LAX with the check engine light on and told to ignore it because it was an 'electrical miscommunication'. 48 hours later, driving through a forest in Arizona at night... with no mobile phone service... the car's engine started grating and wouldn't go faster than 30 mph. Due to Budget's negligence and complete disregard for the safety of its customers, I was forced to spend a traumatic and terrifying night alone, sleeping in the back of the car. The next day I was rescued by the police and Budget provided me with a new car with the change engine oil light on... again, I was told to ignore it.

Rented an economy for two days through Budget. I picked up the vehicle, did the walk around inspection with the agent. The agent directed most of the inspection, pointing out the obvious dings, and scratches on the paint. Gas was not discussed with agent. However, when I got in to drive the car I took note that the car was filled to 3/4 of a tank.

Service was absolutely terrible. I am active duty military and called to book a rental car even though I'm 20. They told me several times and my supervisor that it was okay if I rent a car even though I'm under 25, I'd just have to pay a fee. After my supervisor drove me 5 hours to pick my car up, the man at the front desk said I could not get a car if I wasn't 21 and when I informed him I was told multiple times it was okay, he said "Well if you call to book the car, we will tell you whatever we need to in order to get you to book it. But when you actually get here and check-in, that's when we actually enforce the rules."

I returned a vehicle 40 minutes late and was charged for another full day for the vehicle, including taxes, fees, waiver insurance and a $10 late fee. How can you charge me with both fees? It should be one or the other. I know this can't be legal. If you want to be technical, the time printed on contract is not the actual time you receive your vehicle. It's the time agent start the paperwork, because I was still completing paperwork at the time the contract said I picked up the vehicle. The exit gate can verify the time I exited the business. RIP OFF.

Hi, I am a single, young female traveler on a tight budget. I chose to rent my car from Budget as I read reviews online that said they were one of the few companies who did not charge additional fees at the time of pick up. I called to book my car a few months ago over the phone and was quoted approximately $170 US included underage driver fees and all coverage. I specifically double check with the lady on the phone that this would be the FINAL amount and that no additional charges would be added at the time of arrival! She said this was the case and I would not be charged any extra. I was to pay on the phone with credit card, however, your service was down and the lady gave me a 20% discount (Bringing the price to approx $153 US). However! When I arrived this morning to pick up my car I was told it would be $290.

Originally made a reservation for pick up on a Friday. 4-5 days prior, we called to change the date to Thursday. We were told that there was no problem and we could pick up Thursday at 5 pm. We arrived at 4:15. The place was closed. There was a sign on the door that said they were open until 7 pm. We called customer care, and after struggling to understand what they were saying, we were told that there is nothing they could do, and they could not promise anyone would be there the next day. Now Friday, we pick up truck. Upset that we are starting the move a day late, we pay for truck, and leave and load truck. About 2 hours into our drive (into the middle of Nevada which is basically the middle of nowhere) we stop for gas.