BookIt.com Reviews

This wasn't my first time booking a trip with BookIt. In the past, I've found my experience to be flawless. However, most recently I had a representative that did not understand and pronounce English well. There were a lot of mistakes with the spelling of names, numbers etc. The call lasted much longer than it should've (43 minutes) because ALL information was repeated several times. At the end of the transaction my flight was double booked and my account was charged unnecessarily. A different agent called me back immediately (less than 5 minutes) to resolve the issues and provided a $25 discount for the inconvenience. (Thank you!) Overall, disappointed with the hassle.

I have used BookIt for just about all of my vacations, and even used Bookit for my weekend overnight stays near to me.. I can say that Bookit makes it very easy to Book air fare with hotel packages. I have recomended Bookit to all of my friends looking for a vacation get-a-way. Thanks to Bookit I have saved money.

We attempted to book on another website and the price changed upon purchased by a couple of hundred so we tried another website and again the price changed upon purchase but this time by $2k, a ridiculous increased. Final attempt to book this resort using Bookit and no changes and we were able to confirm at the price shown. Thank you for saving us and now we are looking forward to an awesome trip in 3 weeks!

I just booked ANOTHER one of my birthday trip. I always use BookIt. I always check everything before book my birthday trip. The wrong name is on my reservation. I called right away. You're operating said I have to pay $99.00 again just to change my name.

The representative was very very helpful. I had trouble with my reservation With a name spelling and being incorrect and she took the time to get it straighten out. It took a long time so I appreciate her time and patience.

This was the 1st time using BookIt and I will use again, so easy to understand, the prices are so good. I would never have thought about going on vacation with this site. You guys have made my 30th wedding anniversary great.

For the past few years I have used BookIt. Always been a pleasure. It's a complete ease of mind to know everything is taken care of. I will continue to use BookIt for their reasonable prices. I always refer my friends to BookIt.

I was directed to BookIt.com by the Trivago website. I completed twice the reservation process for a room indicated as being available at the Royalton Riviera Cancun in Puerto Morelos, and both times, after putting in my credit card info, the system told me the room was not available. Therefore, I had to select another hotel, although I will attend a wedding reception at the Royalton Riviera Cancun and needed a room there. I ended up reserving at the Marina El Cid, but this was not my first choice. My friends found a room for me directly with the Royalton, so I now want to cancel the reservation I made very late last night. I hope this will not be an issue. Why do you advertise rooms that are not available???

I was extremely happy with the ease of booking our vacation on this site. Also loved the fact of being able to make a couple payment on it before the trip. WELL DONE BOOKIT.COM. We will definitely be using your site in the future.

It was very easy to book and find the hotel and flight I was looking for! I also like all the options at my fingertips. Now just hoping that when it’s time for my trip everything goes accordingly and I’m not disappointed.

I book my first reservation through the BookIt customer rep and was told, it was the resort I wanted but to come find out when I double check a few months later it was the wrong resort (similar name). So I had to cancel my reservation at the time and lost out of 75 dollars. I end up booking the right one at the very last minute.

My experience booking a stay for my family was satisfying. Leandro the agent that helped was very attentive and made the experience smooth. He informed me on when was best to book to save money. Thank you. I will recommend this website to my friends and family.

We had booked through this website last year and had an amazing time, but this year was a bit different. We booked our trip and then half way through the payments we received a notification that we were going to be transferred to a different hotel. We called to see if there were other options, because the hotel they transferred us to was not to our liking and not worth the price we were paying. The Customer Service was terrible, they did not help us one bit, they told us nothing could be done. They told us we could either cancel the trip with no penalty, keep the hotel they transferred us to or change it to a different location for an upcharge.

I hope to have a great experience. We will see how it goes. Booking was pretty straightforward. I like the fact you can book all in one place. Let's see what BookIt.com has to offer to this trip. This is my first experience with the company.

I was on hold about 40 minutes just to get a confirmation for my trip. The entire call was about an hour long. The prices were slightly higher by the time the agent was able to book my trip and she asked me to confirm if the information was correct after the fact... I hope my trip is worth it.

Our agent, Caitlyn, was exceptional. She took time with us, told us all about our resort, gave us info on other resorts and she explained everything. We really appreciated all the help she gave to us. We have in the past and will continue to use BookIt for our travel needs.

Site will not allow you to pick airline seats. I get all the way through multiple times and hit to purchase and an “error” message pops up. You HAVE to call customer service. I got so frustrated I wanted to cancel my reservation and another “error “ message asking to call customer service. I call customer service. Of course you're on hold forever. I hung up. Hidden fees and not very easy to get a hold of them to help. I’ll try again to call. If any different I’ll update my rating.

I had difficulty with the booking confirmation and customer services provided the help rapidly. All was explained and got my reservation. Thank you for the awesome service! Next vacation definitely will be done with BookIt. The delay payments worked perfectly for my family.

I received an email stating the resort we booked was going to be closed during our stay due to renovations. I did not like the resort that was picked out for us as a replacement and when I called did not get any help in finding another property. It seems like we should've been given several choices instead of being made to stay where you want us to stay. The resort didn't even compare to the one we originally had. I'm very disappointed in the service and customer service. I was told "there are no other resorts we can offer you." I don't believe that for one minute. I will not be going through BookIt ever again.

So easy to navigate web site and best prices. This trip is very special because my daughters will be joining me. I just started using BookIt and will be recommending it to all my friends. I have always used Expedia and after bookit web site don’t care to go back. Thank you.

I was in a “pickle” and I needed to find a hotel ASAP. I had a great customer service representative who was extremely happy to help me find what I needed. He was patient and polite. Thank you Deveene for looking out!

If I had the opportunity to rate it without a star that would be my option. Being away with the military I finally was afforded the opportunity to check my emails on 5/13 to find out that I received an email from Bookit.com stating my trip was cancelled on 5/4. May 4th was my last payment date and on that same date two additional emails were sent stating that my booking would be cancelled and has been cancelled due to nonpayment. Needless to say my card had expired and it needed to be updated which caused this mishaps.

Very positive experience using the BookIt site. The discount offered was so much better than other booking websites. There is also a huge variety and options to choose from. I will definitely use it again to book trips in the future.

Updated on 05/14/2019: I am not happy with the resolution. Due to the flight departments closure on date I called initially, I paid a higher cost for the same airfare. In addition to a $200 change fee?!?! And what is this $100 - 300 range? Why did I not pay $100 and who is this fee going to anyway. My understanding was the airline but this is double what American Airlines charges. Your email stating I can rebook directly with the airline is deceitful. The email from BookIt company says they charge a $25 booking fee. I am now paying $850 to go to Florida when I should be halfway around the world at that cost!!

I found your website fairly easy to navigate. Some screens are a bit busy. It was hard to find the flight information until late in the process. Also, not very intuitive on how to select seats. It shows some as being handicapped but you are able to select them. Overall it was pretty easy. This review is only for the booking process. Not the travel experience as I haven't gone yet.

Horrible customer service. I lost my flight information, tried to call customer service they kept hanging up on me. Email just vanished, no follow up emails or reminders. I will be using another company to book my trips next time.

This is my 6th times using BookIt in my travels to Mexico and the Caribbean and as always it’s easy, simple, honest, and straightforward I love BOOKIT.com. Even when I’m having connection from Jamaica to Miami was cancel and I was stranded at the airport they did their best to help.

I just want to say that my experience was super smooth - I found the best deal after searching every travel site I could think of! This was by far the easiest and best deal! I will use BookiIt from now on.

The company charged us twice making it the same price as the hotel on the hotel's website. We should have just booked it on the actual hotel website seeing how we can't get ahold of customer service.

I am pleased with how BookIt handles my reservation in the end. At first, I was furious and mad with them for the cancellation of my booking. They without suggesting, they have rebooked a reasonable confirmed location with which we (my wife and I) were truly satisfied with. Thanks BookIt, I am very pleased. BookIt all the way for me.

This was my first time with BookIt.com and I needed a lot of help, but both calls I had to make were successful and our trip was complete. I appreciate the extra time it took to make our trip and I know we will enjoy it. Will use BookIt.com for all our future trips.

The customer service rep that took my call maintained a calm tone but was sarcastic and rude as if she were doing me a favor when I am spending over 4 thousand dollars on 2 hotel rooms for my family. I was originally told I will not be charged a cancelation fee as long as I am rebooking immediately. While advising the rep of my initial conversation, she interrupted me with "alright alright alright" but I will note your account no further courtesies. I did not ask for a favor, I asked for BookIt to honor what I was told by my original customer service rep.

Much difficulty re changes to booking. 2 reps disconnected call due some complexity of request. Long wait times. Finally a Paul was able to make all necessary changes, although took long time to do so. Took several minutes for BookIt to answer phone.

I just booked our vacation in Cancun. Two rooms and four adults. There wasn't anywhere to check that we wanted two beds in each room, not a King. I like my friends, but I don't want to sleep with them. I called customer service and had a difficult time understanding what she was saying. A lot of background noise and strong accent made it difficult. She was very nice on the phone. I just hope my request is taken care of. Thank you!

I was planning not to use BookIt anymore, but because of Shytiarra I decided to stay. Also I will tell my family and friends to stay also. She is a professional and knew her subject very well. I hope she stays with bookit for a long time. Shytiarra, thanks for your help. Stay blessed.

Norm and I enjoyed our time booking my resort for my daughter and I.... He was clear of voice very nice and knew what he was doing.... I will use this site and try to have Norm help me next year also.... You want too many words to say excellent service. Maureen

Great customer service. Jennifer **... was very patient. She help me save an additional one hundred dollars. Wow! big-up to BookIt.com. Awesome!!! I would recommend this site to everyone who looking to save money. Thanks for your help again.

Book my vacation, get some saving, nice and easy fast booking. No issues, would recommend it to friend and family. Check a few website. This BookIt give the best rate. LOve the website, good easy navigation and good choice, was able to change the flight, easy filters.

First time I used BookIt.com to book a trip to Jamaica, we loved it. When it was time to plan a tropical honeymoon, I knew BookIt.com was the way to go. Easy to navigate and decide on a vacation! Definitely recommend!

Good prices and quality hotels. And lots of amenity choices. This is my second time getting from BookIt and I am pleased with the outcome. And both times I went to Cancun, Mexico. I highly recommend to anyone looking for good deals.

James ** made my vacation booking experience as easy & seamless as possible. I was able to get my desired flight & resort for less than what was being quoted online. He was absolutely fabulous! I look forward to booking travel in the future with BookIt.

OMG the woman who helped me plan my vacation was so helpful and patient with me. I had so many different criteria to meet I couldn’t figure it out for myself. She was amazing. She was able to sort thru all the different options and find the perfect one for me and my family. I honestly don’t think I could of gotten such a great package if not for her help. Thank you.

Since I book these vacation I’ve been trying to get in contact with a person at BookIt now for over a month. I wanted to upgrade my room and add transportation and insurance. I’ve been on hold everyday for hours. Finally got some on the phone he just hung up on me. Told me he could access my ID. His name is Tonny **. I waited on hold again. I wanted to speak to a manger and women by the name of Tammy. Wouldn’t transfer me and told me she’s from corporate. I just wanted to cancel everything. She told me out of the money I already paid over 1,000 I would only get 127. I told her I’m writing the Better Business Bureau and I will never book with BookIt again. I will continue to use Cheap Caribbean. I never went thru these with them and at least when they say they have someone answering 24/7 days a week they mean it. You're all lies. Never again and I will tell all my friends.

Please remind customer service they need more operators to answer phones. I waited 85 min to cancel a flight. I love you guys but can’t hold for that long! I ❤️ BookIt and try to always use you for our MX trips!

The booking process was easy. The only thing I wish they would change, is accept American Express as a payment. I hope the Ocean View room that I booked will be the room I get when I arrive to the resort. We shall see.

First time booking with BookIt and it was very user friendly on the website. I had to make a call to ask questions and the staff was very good. I have recommended this site to a few of my friends and I hope they enjoy the experience as I did.

I wanted to add a child to my reservation and they were so accommodating in making sure they took care of everything. Very easy to deal with and very pleasant on the phone. She ensured that our addition would not be an issue and gave me instructions on how to take care of the transportation part of our reservation. I would definitely book with BookIt again.

Your website makes it very easy to view many different types of resorts. Each resort has great pictures and descriptions of activities. Appreciate reviews from other travelers. Also, it's very easy to book everything online. Great prices on packages and airfare.

I found a great price online for a package to DR but had to call in to book rooms for our group. The rep was super friendly and was able to apply discounts to each room, although I had to tell her which codes would give the best discounts. It took an hour but she did it all with ease and confidence. However, when I asked about travel insurance, she had to transfer me to another department. After being on hold there with no response for 22 minutes, I hung up. That area can use improvement. Also, there is nothing about insurance on their website.

I am going to Jamaica for my very 1st time and I am so excited about it but I was overcharged and I can't get anyone to fix that for me. I have called many times to get the same answer which is we didn't overcharge you but my bank account say different. They asked me to screenshot it and email it to ** and I did that but no one has contacted me about the overcharge. I call that bad business...

Hello. Just wanted to say "thank you" to Katelin for helping me with my reservation to Cabo. She was pleasant, informative, helpful, and patient with me. I like BookIt and would recommend it to my friends. My best friend has used Bookit before and he recommended it to me. Kirk

The representative that dealt with my issue was really understanding and helped me. We are happy campers and ready for our vacation. Thank you for your help. You rocked. I wish I knew her name because she was very pleasant and kind.

By far the cheapest price we could find! Easy website to navigate and a lot of options to choose from for any vacation. We did a price comparison with other sites and Bookit was definitely the most affordable for the vacation package we were looking for.

Very easy to navigate. They provide all the right tools.The payment plan option is very helpful. It's great planning for large groups as well. I was able to pick my resort and flight in a timely manner. Great experience all the way around.

Fast and easy. Good service. Friendly rep. helped us make the right decisions. We would recommend others to use BookIt. We will use it in the future. Good experience. We've used it before and we came back. So what's not to love about it.

The wait for customer service to answer is too long. Only for someone to answer and there is a communication barrier between customer and agent. Proper confirmation is not emailed to customer in timely manner, having to call and wait just to receive documents, please do better with your service. As I am typing I have been on hold for 20 mins with this annoying music.

Marlene was a pleasure to work with. Very friendly and helpful. She was able to save us a few bucks but booking with her. She answered all of my questions and explained all the details of our trip. Thanks so much for making booking easy.

I take vacation 2 times a year, I don't speak english and I don't understand neither but this isn't difficult with me because the people understand me. Believe me It's the first time and the last one that I take BookIt!!!! I feel that the people doesn't like the latin and my money is the same like the any American people!

Rasheen was awesome. He was very quick, but thoroughly answered all our questions. He successfully booked a trip for 3 couples with a ton of questions in less than an hour. We travel together all the time and this was the best service received to date. We all put Rasheen's information into our cell phones for future use.

Wasn't pleased. Because I booked as a single person I missed out on promotion code package225. Got only $50 off but I'm close to paying almost $2000 just for traveling alone. I feel as if I would have gotten a better promotion code I would be happy. Please feel free to apply an additional discount to my reservation if you want bookings for the future. We travel often.

After one change, the lady that corrected the issues and all is set to be great. Can't wait to get there and enjoy my vacation. Did take 3 calls and a day but the last person went above and beyond. Thank you.

I found a site confusing initially. I need to get help from time to time from online help and even then it seemed that I wasn't going to get what I was looking for. I nearly gave up until I understood that is a certain way that you must enter information. For instance I needed a certain hotel brand and date and the results kept coming back that I couldn't have the room and the date simply because they didn't have a size bed I wanted which could have been easily solved by message that read there are no more beds that size available at that hotel please choose another bed size, instead the message told me there were no hotels matching my request.

I booked a week vacation in the Dominican Republic. I want an upgraded room - the confirmation I received was very confusing. I called an agent to confirm the correct room was booked and she said it was. When I checked into the hotel it was not the correct room. It cost me $1200 to get the correct room. I have called Bookit.com 4 times and have been on the phone/hold for over 90 mins. This company can not be trusted and they do not care about fixing their mistakes or customer service.

I am still waiting to receive my money back from this booking! I booked airfare and hotel and by the time I was done booking it - I received an error message stating my airfare went through but my hotel did not go through. Then I received an email stating the same thing! I called the BookIt number in the email and called immediately to see what happened. Sure enough - just as the error message said - I had airfare but no hotel.

I am very dissatisfied! I WAS CHARGED TWICE FOR THE SAME TRIP AND THEY OVERCHARGED MY ACCOUNT, CAUSING MUCH INCONVENIENCE FOR ME. Now I have to wait to get my money due to their mistake. Would very much like a discount now on the trip that I'm going to take.

A friend and I were looking to book our first trip to Jamacia and found a great price at a hotel I have seen on other sites. So I booked it, come to find out it was not an adult only hotel, on the other sites it was. I am from Ut, how am I suppose to know there are 3 hotels on the island with exactly the same name? You should be more clear, especially since it's customers like me who purchase these vacations.

Thank you for finally resolving our problem with a flight credit. Shanon ** was very efficient and booked us in a matter of minutes - gave us our well deserved flight credit. Was on phone all day with first BookIt.com and whoever I was talking to was not efficient at all. Then Air Transat who said they don't give flight credits on pkgs - when I was told we did. Anyways got solved quickly and nicely. Hope our trip goes as smooth. Thank you.

My Travel Consultant was awesome. Patricia ** was super friendly, knowledgeable. She made me like I was planning my Birthday trip with one of my girlfriends. Thank you Patricia YOU ROCK. I'll call her again to help plan my next trip. Thanks again for being awesome at your job.

Operator was very helpful. Was able to help me very easy. Only problem is they need more staff. Took one hour, not lying otherwise I would said 3 hours. 59 minutes exactly. Please hire more personnel... other than that, very happy with the service.

This page it is really good to find many places to take vacation. I really like it. I’m happy that I found a good price... thank you so much. The best BookIt. Thank you thank you, thank you so much.

This site was easy to use. I just wish we didn’t have to change flights three times to get to our long needed vacation. We end up spending the first day of our vacation traveling. If there is any way to have that fixed we would really appreciate it.

Great savings which enticed me to book this trip. Excellent time to get out of the Minnesota winter and travel south. Easy booking at such a great value that we could not pass up. This will be our second time down there.

Had no problem with my booking. Prompts were simple and right to the point. Loved booking my trip, now I anxiously await my trip. This will be my time going to Vegas and I've heard great reviews about it. Also we'll be celebrating my fiancee birthday. Very very excited.

To start off my SO and I were very skeptical because the deal we found was amazing. He encouraged me to call customer service first for both the hotel and the site we were looking into. I was only on hold for 2 minutes and was greeted by a very agent who answered all of my questions thoroughly. Due to this call I felt more confident booking a trip through this site. Thus far I can say I am extremely pleased with my booking process. My trip is not until July so we will see how the end result turns out.

The ease of use with combining the best deals was great with bookIt and I loved the pay delay option. Only issue I had was right after I booked I got a follow up email that said you could use double coupon codes and take an extra $200 off. So I called customer care to edit my order to take the additional $200 off and they would not complete for me, said I could only use one coupon and apologized that I “misinterpreted the email.” Well that was not very professional. I am pretty sure I can read where it says “USE DOUBLE COUPON CODES" but nonetheless the package was still a great deal and was very simple to book but will follow up with customer care supervisor about my coupon issue.

Looking forward to my trip and booking was straightforward and took a reasonable amount of time. The gentleman I booked with was helpful, courteous & friendly! This is my second time booking a trip to Jamaica and I am happy with the experience so far.

I was on hold for a long period of time, which I expected because of the "pre-hold" message. Once an agent picked up, she was phenomenal... very helpful & polite; if she didn't know an answer, she would ask her manager... & they would answer... I appreciated the honesty...

BookIt.com has easy to use UI with all the details I need in a single page. I liked the way This website also has Great deals. It provides options like ride to and from airport that you may not even think about.

Room selection is wrong on my itinerary, not what I chose. Try to change it, wants to charge me $232 more. On hold for 30m trying to speak to someone. No place to make additional comments and online people can not help.

The booking process was easy and simple but it’s not like you’re getting some amazing deal anyway. They should make it somehow available that you can reserve a room with a specific view. For all the money you’re paying, it would be great to know EXACTLY what you’re getting. I mean $2,000+ might not be a lot to some people but it’s a lot to most people. Descriptions should be a little more descriptive. Anyway, not a terrible experience as these websites are all the same but either way it was very user friendly.

I am very disappointed with the service, the agreement was that my card would be charge every month for five months and these people went ahead and charge my card for the entire amount. I won't be using the service again.

So far the booking and options have been amazing. Excited to see what the resort will like, ease of check-in, services, and resort credits. At this point, I am very happy. Will review more during the trip and hoping all goes as promised so I can book this way in the future. It is my first time using BookIt.

The easiest website to use to book your vacations. It is user-friendly and has great discounts to use. Overall the best go-to for all-inclusive vacations. I’ve used BookIt for 2 years now and here’s to many more!

Way too long hold times to speak to a customer service rep. Makes me want to not use this company. I was on hold for 15 min. And never got to speak to someone.. Fix this issue or you will lose customers.

The customer service rep was very thorough and helpful. I highly recommend this company. He went as far as saving me time by helping me find a flight back home to Oklahoma with a much less layover time. I haven’t had the greatest experiences with the Houston airport, so he found me a flight to Dallas which I believe is a better option and with a shorter layover.

After booking a trip to Mexico I noticed that I had booked the wrong flight time. So I (less than 2 mins) immediately called to let them know time on the fight was wrong. They charged me again to re-book flight to right time even though the price for the flight I wanted was original price I paid. They suck, leaves no room for error.

I’m very happy with my booking experience. Very straightforward, clear and concise information. It took only couple of minutes to book. The deal I found was not available on any other booking site. I would recommend one improvement and that is adding a possibility to convert the price to other currencies i.e. Canadian dollars, pounds, Euros, etc.

Marlene was very helpful. She assisted me making sure I was ready for our upcoming trip. I was able to have everything confirmed. I am excited for the trip and confident BookIt was my best choice. Thank you Marlene for all your assistance.

Easy to use and easy to understand every trip detail. Booked round trip flights, hotel and rental car. It was cheaper than other sites. Price for trip and per person was given. Emailed me right away with all the info.

Horrible. They messed up my reservation by misleading me and now it cost me 270.00 to fix it. I will never use BookIt again. I’m booking another trip in August and I will use a different company. They didn’t even try to accommodate me.

Used online booking, worked great. Fast, easy to use, and would use online feature again. Booked a location I have not been to before, hope it is as advertised. Will post update if anything changes or there are any problems.

Booking was very easy to do online and best prices around. Will book in the future for sure. Used a mobile coupon and saved $300. Liked booking hotel, air, transport and insurance as a package deal. Will definitely recommend to family and friends.

The lady in BookIt is very nice and helpful. She answered all my questions and explained all the details. I booked 1 room in royalty Antigua hotel with 4 adults. I found out only allow 3 adults in 1 room. She helped me to book another room before full. She did everything and explained the details. Thank you so much for everything. I will use bookit again in the future.

The representative who helped me was professional, knowledgeable and very pleasant to work with. She had made reservations for my sister earlier in the day and I just told her to make mine like hers. She made the booking so easy. We told friends and now there is a group of us going. Thank you.

When I made my reservation I also purchased the airport transfer but when I looked at my confirmation it was not on the final cost. Contacting your customer service was a fine experience BUT I shouldn't of had to if the original booking was correct to begin with.

The lady was very helpful with helping me upgrade to an ocean view room which I should have done when I booked my package but didn't. Made it simple & no problem. I love BookIt & use them all the time.

My experience was good. The site is easy to book, it is also easy to navigate. I have stayed at this hotel before and did my booking at BookIt.com. I love this site and has recommended it to most of my friends and family.

Flight was booked and was charged three times, and no refund. I bought a one way ticket to Mexico for $95 dollars through the mobile app and was charged for three tickets. Bookit refused to refund me for the extra two tickets. Horrible service and blamed me for their issue. Save yourself the headache and book through Orbitz.

We booked a hotel in Cancun with BookIt. It was easy on-line, and all my inquiries were responded to VERY quickly and accurately. Vouchers were available for printing promptly. Booking was a good experience and much appreciated. We'll very likely book with them again.

Dear sir or madam with this letter. I would hereby like to compliment one of your employees Kevon ** for the excellent customer service he provided me yesterday. I have been very pleased with the service I receive when I booked my flight. His professionalism and enthusiasm to get to the root of my reservation promptly exceeded my expectations. This type of professionalism and commitment to the highest level of customer satisfaction has to be acknowledged having in mind. Such a pleasant experience with your employee. It would be my pleasure to continue doing business with your company for a very long time. Sincerely Marv **.

Our first vaycay with them went so smooth and the price was perfect so this year we scheduled another vacation with them. Each time I talked to someone over the phone and they were always extremely helpful and patient. I even booked my daughter's honeymoon through them!

I will only ever book my vacations through BookIt! Easiest way to book a trip. I love this site. Best prices ever. I will recommend this site to everyone I know. Customer service is excellent. You will not be disappointed.

Was hit with a cancelation fee. Although BookIt auto (drop down) tabs does not work properly and changed the second passenger information back to mine due to a glitch in the drop down auto fill. I book several vacations a year on BookIt as well as other websites and I know hot to fill out the information but due to the auto fill it changed all my information and I was charged fees $70 in total due to this.

He spoke too fast and had asked several questions because this was the first time I ever used this site and probably the last. When we went to hang up another question popped in my head and I said, "Excuse me. One last question." and he made a sighing noise as if I was annoying him. That was very unprofessional. Not to mention I had originally spoke with an agent with some questions on Monday didn't have luck processing online. I called that agent back cause he had sent me an email on Tues, left messages, never called me back and I sent an email back. No response. I called yesterday and just went through new agent in return. It cost me more. I believe I should get some kinda compensation. I would like a call back or an email from management. My info can be found on my booking.

This website is totally user friendly and gives great information. I like how it gives you lots of options to compare at one sitting. The pictures of the rooms and amenities are a great bonus to the site. I will be using BookIt.com for the future.

Very easy to use, it was definitely less than most of the other site. I am glad l booked with BookIt.com. I will definitely use it again. I just recommended to my family's to book their vacation to Mexico and they were very happy.

David - Was very helpful. Walk you step-by-step exactly what you’re paying for, how much it is if it’s your first time, what you need, what to expect and he also gave me tips on when he travels. I will always book with David no matter what.

Booking the trip was easy and convenient. The only problem is that I had a question and I called and emailed the agent and she never returned my call. I never got my question answered and the result was that I missed out on the lowest price and over paid $100 more on my trip waiting on a response.

Excellent service. Issue was solved fast. I booked a trip to Puerto Vallarta. Days later I found out it was cheaper. You listened and offer a refund for the difference. You called me to offer a solution. You waived cancellation fee. Thank You very much.

BookIt had to change due American airlines canceling a flight. They did a five star job in getting me the same flight two days earlier (had to extend my vacation... that was tough). Very impressed with their entire body of work. I use them all the time and have never been disappointed. I highly recommend them... and don't do that often.

Great experience all the way around. I would recommend Clickett to anybody. It was easy to go online and make my choices, make my payment and make my reservation. Always good. I would recommend this service to anyone and I have. My friend recommended it to me. I then went online and did my recommendation. Emma reservations.

The lady that helped me was very courteous and helpful. The whole experience was nice and pleasant. There was no pressure or issues. She was very knowledgeable. I will use BookIt again and again. The whole experience was so easy I may start taking more excursions.

I had to change my plans at the last minute and they were very reasonable about changing my plans. The price was excellent. Everything was excellent and was able to get everything done within a matter of minutes. They were very helpful.

The hotel and the staff are absolutely amazing. The room was clean, and up to date. Ronny who was the excursions representative was sweet, and worked hard in getting packages that catered to you, and what you were looking for. Security was up to par, and so was the food. The cuisine was so good. I gained 5 lbs but it was all worth it. The hotel was serene but was geared to mostly the older crowd, however taxis were readily available and close to most of the attractions. The casino/club Kaviar were close by, the hotel is also close to the mall and another club Miami. The concierge were super helpful and went above and beyond that guests got whatever they needed.

I recommend BookIt for all your travel events. Everytime I have used them, I have been unable to beat the prices. My kid even has a Marriott discount and I STILL couldn't beat bookit's pricing! Easy to use, lots of options, great hotel info and reviews.

Great service.... Marline ext ** (hope she don’t mind lol) is the person who helped me book my trip... I told her what I was looking for and she took her time and found exactly what I was looking for plus more. She didn’t rush me off the phone and really took her time and helped me with every question. She made me feel so confident with my booking.... I used BookIt for my trip to Cabo and that as well was a great experience.... All trips will always be through bookit....

Jill worked diligently to get my reservation modified as requested. She was a pleasure as I had called in 3 times prior and the reps were rude or said the modification couldn’t be done. Her ext is **... she was wonderful in communicating. The day before I had a rude rep that told me to keep what I had in room type... she was horrible.

Booking was super simple and very easy. The agent was so very nice and patient. I recommend everyone to go and book all future trips through BookIt.com, I can't wait for my vacation in August 2019. Trust me on this one.

I think BookIt is awesome. I don’t always have the money to pay upfront it so it’s nice to make payments over a period of time. Makes it so much easier to travel! Thank you so much and I will definitely be using you in the near future.

We have been trying to book a trip somewhere to use airline miles and have been running into a lot of problems. We finally found a trip and put it on hold to begin our resort search. After a great deal of searching, we ended up on BookIt and were very pleased with the help we received in finding what we hope will be a wonderful resort in Cancun.

Buyer Beware. IF you have the option to select seats on your selected flight during the time of booking they are still not guaranteed seats and YOU SHOULD ALWAYS CHECK WITH THE AIRLINE TO CONFIRM. I just booked a round trip flight and neither one of the trips to or from my destination had the correct seating or even assigned seats at all!! I added my trip to my airline app and found that the seats I reserved were not even available and I would be assigned seats when I get to the airport!!! We all know how that can go!! I hope the same don't happen with my hotel reservation. ANNOYED CUSTOMER! I will definitely be calling the hotel to confirm as well!

So, less than 12 hours before I should've checked in to the villa I got an email saying the villa was fully booked. I called the villa and they told me there was no reservation for me. I had to jump on to Expedia.com immediately to find a booking, and I didn't even get an apology from Bookit.com. Then I had to contact Bookit.com to organize a refund of my payment, this has been 7 days ago and I am still waiting. I will never use this site again.

I was having a really difficult time changing the flights for our trip. I could not get it to go through with the flights we wanted. So I chatted with BookIt.com and they helped me out and got me through lickety-split. Couldn’t be happier.

I am writing to grant PARADISUS/BOOKIT.COM a last opportunity to refund ALL CHARGES in regards to this account. My bank has informed me to take this to next level of reporting to the Attorney General. I would like to give you an opportunity to settle this prior to me taking further action. As my itinerary stated "ALL INCLUSIVE" upon booking, incorporating 9 restaurants, access to several beaches, access to no-motorized sports...I WAS NOT GRANTED THESE SAME RIGHTS ONCE I ARRIVED. I was told I had to "UPGRADE", pay more, to have access...

This is the second time using BookIt for my vacations and both times were wonderful. The customer service people we're helpful on several occasions when I put in incorrect data. But the prices are great, I have suggested BookIt to several friends who were looking for getaways.

Overall process was very simple and easy to handle. I even had to come back and make changes to the date of my travel. This was able to be taken care of with very little issue except for paying the price difference in the ticket amount. Staff had a great attitude and very easy to deal with.

I began to experience BookIt in February of this year (2019). I found and booked online but before I could complete it I felt I should call them because this was my first experience. Very informative, professional, thorough and smooth. After booking I received an email confirmation with flight intensity, hotel/stay details and ground transportation. After doing more research on our chosen resort/area, we decided to transfer to a different resort. This process was easy also and again left me very confident with the process. Bookit will be our go to choice.

The process was flawless up to some error glitch checking out. However a representative called me not even 60 seconds after and review the booking line by line again. She was really nice and able to take care of my reservation in a decent time (9 minutes) then reviewing the confirmation email some other issues arose (misspelling of 2nd traveler last name) and required her contacting the airline (this took over 25 minutes while remaining on hold). Pls fix the checkout online glitch and you will certainly getting 4/5 stars.

The room given to my was at a corner by the freeway. Not nice. I had to pay 300 to upgrade. So just upgrade online. Other than that everything was amazing. Food and staff was also awesome!! Clean hotel and cool activities. Alcohol mee but I enjoyed. It was 40 min from Vabis San lucas.

They book me the wrong airport departure and I get extra charge ($253) to book the right flight. I am so upset about this matter. Probably I will never make any more business with BookIt.com. Please make sure you address this situation.

Beyond thankful!!! I usually don't pay attention to pop ups but glad I found you guys. I save about $400 booking through you. Because of BookIt my family and I were able to stay at our 1st choice hotel.

This page came in at the right time. I liked the prices and easy web page to use and to make your reservations, first time using BookIt but was happy with it, well for now let's wait after trip if there are no faults. I don't want a lot of emails though. My email box gets very full. Thank you.

BookIt had the lowest prices with the coupon discounts and they offered the delayed pay option and ability to cancel. These are great features to offer when booking. I will continue to use BookIt for future travel and highly recommend it to others.

Booked on the website. Had a great experience! Loved the rate we received. BookIt.com gave me so many options to choose from but also helped me narrow them down. Would definitely book through them again. Only complaint is that when I called the gentleman I spoke with disregarded my question 3 times so I hung up. Then I called back again in hopes I would get someone else to talk to but was on hold for well over 30 minutes and gave up. So my question went unanswered. But the website was amazing. Thanks BookIt!

The agent was very patient and helpful. She did not seem in a hurry to get me off of the phone and attended to me needs with a sense of urgency and thoroughness. I really appreciate this kind of attention when I deal with customer service. She needs a raise.

This is my second consecutive year using BookIt.com. I love they offer transportation to/from the resort versus other sites and the process to book is super simple. The site is user friendly. The site is quick and easy. The site is easy to check and retains your previous searches. The site is awesome. The site is great!

Was, super professional and helpful. I love the she was able to explain everything very clear for me and my friend on a three way call because were talking in Spanish and English at the same time. I will really recommend and keep using your guys services on my next trip.

My representative was completely professional and cordial. Representative as her (sorry I don't remember her name) should be commended. Give her a raise, bonus, a few comp days off. She is great,. She explained everything and assured I understood everything. She can be my personal travel agent!!! Please have her to highly commended!!!

BookIt.com made booking easy, from the first booking to help with transportation and help at the hotel. This is the second time we have used bookit to go to Mexico. I highly recommend their services. Their contacts identified themselves when we arrived. Bookit puts all of the details together to make your trip most enjoyable so that all of the planning is done ahead so you can relax on your vacation.

Booking our trip was made easy on your site. We were able to compare multiple resorts and choose the best one for us. I would definitely recommend this site and will absolutely use this site for future trips. In comparison to other travel sites your site offered affordable resorts. I also appreciate the fact that you offer the flights also. It’s one stop shopping.

I call in the weekend and I was put on hold for more than a hour, had to hang up. Call the next day, didn't get an agent till 35 min later, then I don't like that they just keep putting you on hold. Services was not good.

I called to change my reservation. I waited about 30 minutes for someone to answer the phone. I have lots of questions about the hotel, I have never been to Mexico. I am sure they were glad when I got off the phone. The only problem I had is that the room I wanted became fully booked prior to my turn with the guest services. All the reps were nice, but some questions should go to the hotel.

It was a very easy process and Jaime helped me a lot. She provided info. On where I wanted to go and prices, etc. She was very knowledgeable and I booked my trip with her help. Thanks, Jaime!!! Very helpful!

Try to book the vacation package with a price of $3416 but when click the final stage it didn't book the reservation rather showed a higher price. Need to start over and paid $200 more to finalize the trip. Hope the trip has been booked correctly.

I have I had two amazing experiences with BookIt. Found perfect flights and hotels. Second time booking this year. Trips were easy to plan and many options were available for flights and hotel packages. Heading back to Cancun had a great time with the hubby. Thanks.

We were trying to book a trip for four women coming out of three airports. This was not simple with this site. It took many calls. Flight times we wanted showed available but were not, and we are over three months early booking. One agent gave us his information and never called us back. Next time, I’ll just use a private travel agent.

Was pretty good and easy. I did miss out on a better deal for seemed like website issues. Kept crashing so kind bummed out but overall pretty good. Paid more within few minutes but hopefully everything goes smooth. Thank you.

Every experience making vacation plans with BookIt has been excellent, they offer an ample selection of vacations and destinations, flights very descriptive of the rooms, accommodations and extras. The all inclusive hotels well offered and the packages well presented including transportation, extra activities, no hidden surprises. All around excellent service makes planning a vacation smooth and easy, calling a representative via phone was also very efficient and did return correspondence quickly, definitely would recommend friends to use BookIt.

Leandro was most very helpful with the details about booking and arrangement of room and transport, all details. Very pleasant and no pressure, Supplied info and phone numbers. Can't wait to do more traveling. I will ask for him next time also, Thank You, George **,

Representative very helpful and polite. Provided many good options and discounts. First trip to Cancun, but, we are sure that we will have a good time. Much easier to use than other sites. Will be using again in the future.