BookIt.com Reviews

Just Booked my trip with a lovely young woman (Anique). If the trip goes as well as the booking, She was very thorough and made me feel comfortable (as this is my first online booking). If the trip goes as well as the booking, you will have us as customers for life. Give her a raise.

I tried multiple times to book through the website last night. It wouldn’t work. I had to book today and it worked fine. I now have two extra $5 pay delay charges pending on my checking account. I’m worried my trip might have been booked 3 times with only one showing up. You could have lost this booking if I went to a different site last night.

BookIt.com was extremely easy to use and offered many options to choose to from, in the end we were able to find the best price available over all the other sites. And they allowed me to use an additional promo code to save an extra $150 on our trip. Thanks Bookit.com.

Excellent booking experience. You get exactly what you were promise. I instantly received an email with your receipt and travel information. I was able to save seventy percent on my vacation by bundling my trip. I really enjoyed using BookIt.com. I highly recommend bookit.com.

I booked a Punta Cana vacation. Had to cancel for health problems. I was told that I couldn’t get my money back. Supposedly I got airline credit. Tried to booked a trip to Miami and they told me to pay $750.00 more. I just threw money down the drain with BookIt.

I normally do not write reviews but feel I have to let people know that if you plan on using BookIt.com to plan a trip and you may have issues if you encounter an issue. I ordered a premium package that was not fulfilled as per advertisement on website. The company did absolutely nothing to help get my money back. BookIt claimed they are a third party and they cannot issue refunds and AM resorts claimed that BookIt is the responsible party. Needless to say the terms and conditions clearly state that BookIt was responsible but who is going to get a lawyer for $400?

Thorough, persistent, sharp, honest. I will update further after the trip if I find anything different. However I have called the resort and confirmed my booking. If all is as expected, I wouldn't use anyone else for all inclusive bookings. Thank you Jeannine.

Easy to navigate, great experience thus far booking with BookIt! I've been looking through other travel booking sites, but these are the best deals I've found thus far! Looking forward to my upcoming Mexico vacation, and will use BookIt again!

I had to make 2 travel reservations (one domestic and on international). My BookIt agent, Patricia was extremely helpful. She thoroughly explained everything, and answered all of my questions. BookIt.com is the only way to travel, in my opinion. You all entire make the entire process, from flight to hotel to excursions sooo easy! Thank you BookIt.com! Thank you Patricia!! Merry Christmas! ❤

Trip to Costa Rica - Easy as always. I book all my vacations on BookIt. I have been doing that for years now. The prices are always come back. The best. If the price drops prior to your visit. They match it.

I’ve booked trips through Bookit a few times and always have had a good experience with my trips. I haven’t taken my trip yet. It’s scheduled for March, however when I was booking the lady told me my flight was no longer available. She then tried to give me another flight for about 600.00 more. Of course I didn’t take it, then she tried to have take a different resort to get the price down, I declined. I then went back on the site and looked while still on the phone and the flights were still there. She then said, "Oh the flights are available again," so I booked and it was a little cheaper than the starting price. I checked the airline the next morning and there was still available seats, I just felt something was a little shady. I will definitely be a little skeptical and pay attention when using them, this is the first time anything like this has happened, maybe it was a new person.

Representative did a great job helping me out. They did amazing getting everything booked. Only wish it was easier to reach the same rep for next time. I find it hard to reach the same person I talked to before.

I just booked a trip to Turks and Caicos. After I selected everything and it was totalled... I noticed I had not logged into my account. Once logged in the total cost went up $400.00. I logged out and selected everything again and the price went back down. It's odd that the price will be higher for guest than members.

I would like thank the guy that stayed with my sister very late helping all of us should get a better deal so we can have an amazing trip this summer. Yay sisters trip @ Cancun here we come summer 2019.

I was trying to book my first trip with BookIt.com and everything was going perfectly, but after entering our information and credit cards and hitting "submit" it told me there was an error. So I was working through it all again, when my cell phone rang and it was bookit.com calling me to finish up my reservation and work through whatever issues that were found. The rep was extremely knowledgeable and friendly and helped me through the entire process! Fantastic customer care! I'll be coming back!

Completed my 3rd BookIt vacation, so easy and trouble free. No hassles whatsoever!!! All flights were on time, hotel was as described however some construction on the property... No worries there, prob re-book in '19.

I was very happy with the website. It is easy to navigate and has very detailed information. I had to call about a payment, and the staff was friendly and helpful. Overall, great experience. Such a great experience, that I am not looking for a flight through BookIt.com. I will use them again for my travel.

Love the easy to navigate site. The option to defer payment to a later date is also amazing. I will say the package deals are super limited. Flight options are often times longer than I have seen on other travel sites (i.e. takes 16hrs for a typical 5hr flight). I still would recommend the site, just be aware of the limited package options.

Was easy to find, rate and book and when I had problems with my payment on the website they called me within a minute of me getting the error message and resolved the issue for me. Great prices and great customer service.

Was very pleased with resort felt it was very luxurious, staff was attentive, very clean, we could’ve stayed a few more nights so much to do just on resort! We enjoyed two beach days and pool days, enjoyed the birds, flamingo easy access to Xcaret park, the trolleys to help get around on huge resort, small beach but perfect for little children as had adult pools!

I made a reservation for HAMPTON Inn Ponte Verde Jacksonville and wife became ill the day before. Called and was told “too bad” it is a non-cancellation room. No future credit no refund. 200 plus down the drain. Never use them again. If it says non-refundable it must be awfully small print. Never heard of such a thing before. I will always use the hotel site going forward. These people were unwilling to help me.

I had an exemplary experience booking my package with the representative Dave at BookIt. He was wonderful to work with. He did the best to assist me in this package, and I felt comfortable with all he did for me.

This is the third time using BookIt for my family vacation and I love it. It's nice to be able to browse and compare at my leisure and it's very user-friendly. I like getting a price for the whole package so I know my total.

Upcoming trip to Majestic Mirage Punta Cana. Speaking with Kaye-Ann **, she is a very nice to talk to and knowledgeable about booking my trip. I will call her again for her in the future. **. She took time with me regarding the best price for my husband and I.

It was so nice talking with the rep. She was extremely helpful. I'm from Puerto Rico and it was so good having someone who understood my situation. Had to change my arrangements and she went out of her way to explain. Thank you so much.

Great as always, I have been a member for years. Best price, easy to navigate, only takes 10 minutes once you know where out want to go! When you get to your destination everything is just how you planned. The hotels are just what they say it will be when you signed up for the trip. Thank you.

Disappointed with most recent booking. Had to change one of my reservation and was charged $297 which was non Refundable and not transferred to new reservation. Asked for supervisor’s help and was told to call back. Just in 2018 made more than 6 bookings. I think this will be my last time here.

Karla, my booking agent was awesome!! She was very professional, very patient, checked every option, courteous and attentive. I was having trouble with my bank card. She insisted that she stay on the line with me to work it all out to the end. Thank you, Karla!!!

LIVE CHAT ASSISTANT Emily was so helpful. She gave me coupon codes for a discount on my trip and was very concerned about my needs during the booking process. She even waited on the chat until I was finished booking my trip. Thanks.

Bookit.com is my go to site for vacation travel, especially for Mexico. They are very well organized and easy to navigate to get the very best deal on what you're looking for. I've been using them for about 15 years now.

We use BookIt for our travel plans and always have had a great experience, with BookIt and our destinations. If there have been any mistakes it was on me for not being careful with dates. We will continue to make our travel plans with BookIt in the future.

I have booked before here and I like it. It's my husband birthday the week of the trip and this is where he wants to go. This will be our second time traveling to Las Vegas, we stayed at the Luxor so now we are trying something further down. I'm excited.

BookIt.com allows me to travel the world on my terms with their PayDelay program. It takes the pressure off tremendously. I don't even look at other sites anymore when it's time to travel. My 1st trip with BookIt was to Punta Cana and now thanks to the PayDelay program I'm able to take my mom and sister on a trip to celebrate our mom's 60th birthday. You guys rock!

Customer Service Representative was very friendly and helpful regarding my concern. She resolved my matter quickly and was even able to save me some money without hassle! Confirmation emails were received immediately. Very much appreciated! I would book with BookIt.com again.

Awesome customer service as always! Very efficient and informative service. Looked through multiple sites for this hotel with airfare. As always BookIt came in with the best prices. Have used Bookit for many trips and always top notch service! Phone hold was minimal.

I am booking all-inclusive vacation with BookIt.com 3rd time, and all agents are always very helpful, polite and fast. I placed today a reservation for Puerto Vallarta all inclusive resort, and can't thank enough agent I worked with (I am sorry, I do not remember his name). He was great! Thank you, BookIt.com, for such great service!

My sales rep was fantastic!!! We were on the phone for close to an hour as she came up with different options to meet all my needs. She was very patient and address all of my concerns. This is my second time using BookIt.com and will definitely recommend to all friends.

I wouldn’t have been able to do an all-inclusive vacation at this time without a plan. And the sale was amazing too!! Can’t wait to go!!! The site was easy to use and informative. I was able to find my flight out and change as needed.

The worst customer service EVER!!! Called about my return flight, which of course is incorrect. Told they would e-mail me in a couple of days. Haven't heard a THING IN OVER A WEEK. Are you KIDDING ME??? Your reviews are terrible. Wish I would have checked that before. First and last booking with BookIt. I expect my return flight to be corrected immediately. How are still in business??? Rating is a big zero!!!

Site was easy to use. Saved me $300 over what Expedia was charging for the same trip and I had to call their customer service. Spent 30 minutes on the phone to no avail. BookIt took about 10 minutes and I was done! Will definitely be using BookIt again!!!

The person who took my booking was precise but was not too good. He told me just what I asked, didn’t go further when asking for Hotels recommendation. He said the hotel I chose is ok. Flight option also I had to ask him as the other filings initially he was booking was a very long flight.

Our Puerto Vallarta Vacation - This is my first experience with BookIt and so far I am extremely satisfied! I found an amazing resort at an incredible price that included Air, Hotel and Rental car! I priced around and BookIt had the most competitive price and the fact that we could make payments sealed the deal, it makes vacation planning so much easier! If everything goes as smoothly like this from beginning to end, BookIt will be the only travel site I will be using for all my travel needs! I will keep you updated!

Always easy and good value when booking here. We compare and always come back to BookIt. Their staff is very helpful and nice anytime I call with questions. Thanks for being there for us. Keep up the good work.

Kind of disappointment because 1 day after booking with BookIt my husband found air travel with only 1 layover each way as opposed to the 2 layovers each way that I got with BookIt! Other than that experience was good.

Worst traveling site I have ever used in my life. When I call to use my flight credit I’m kept on the phone for hold for over 15 minutes when they tell me they will return in 5. Actually ridiculous and a huge waste of my time and day. No one seems to have any care in the world to actually assist with anyone and no one knows what they are doing. NEVER using this website again!

Unable to find my Frontier Confirmation Code needed in the on-line check in process of any airline on the documents that print out for purchase verification. Am reviewing past emails to find them. I would recommend that the CC is clearly printed on this document.

Lost all the money for my trip after Paying for Trip insurance through Bookit.com. I will never do business with Bookit.com again. Would highly suggest taking your travel funds to a more reputable provider. Signed, a extremely dissatisfied Customer.

Easy to book with BookIt. Have used other sites before and this is very easy. Will continue to use Book It in the future. My family has used Book It in the past and will in the future. Email from Book It arrived right away with confirmation.

Last year, was the very first time that I used BookIT.com to plan several trips. I must say it was fast easy and the prices are amazing. You find the best deals all inclusive hotel and flight. 7 days. We had a ball. I spread word and tell my friends. Many of my friends and family members asked me how can I afford so many trips. I simply say BOOK IT.COM... This year we are doing it again through BOOKIT.COM. We simply wouldn't have it any other way. We will forever choose to use this extraordinary website for traveling. Thank you, so much for helping customers get the best deals in town. We appreciate you! Take care, and Be Blessed!

My service agent was Mr. ** and let me tell you, he was WONDERFUL to work with. I was very nervous about booking this trip and when I realized I had made a mistake booking my flight home from Punta Cana, he took all the stress off and helped me fix it. Not only was he extremely helpful, he was also exceptionally kind. I will remember this experience when booking my next trip. Thank you Mr. **!

Very easy to navigate through. Many different options to choose from based on your financial needs, was very descriptive on rates and travel needs. Great booking site. Helped me narrow down my search for the best deals and travel accommodations for my 1st trip.

I've used this site for several trips and I can't say I'm completely satisfied with how the BookIt representatives advocate for the customers that purchase vacation packages. They are not on our side when it comes to getting reimbursement for vacation packages and every representative says something different. There's no consistency! I'm trying to find a better company to book vacations through because BookIt has failed me several times too many... IDK how do they expect to keep customers.

I asked the agent to keep the old reservations and check the new ones (because the cost of hotel drops). He messed up and now I pay 100 dollars more instead paying less (the price did not change from the time I talk to him until the end). Terrible! Not including wasting 2 hours on the phone with him. Please train your agents. The 2 new reservations ** and **.

Great service & knowledgeable sales agent. Thanks to Ryan ** for all the great help. Accurate quote information made the process much easier. We look forward to our vacation. Even helped us with the transfer in the Dominican Republic. Hoping for good weather to make it perfect.

Jennifer ** was very helpful and informative in making our reservations. She helped us find the right place for us. She explained all the details and made sure we understood every aspect of the trip. This is the first time we used BookIt.com and I was very satisfied with it and I am now a member.

Is not that strict if I call in on time. Rep. I spoke with (Ashley), she was very kind and helpful. BookIt.com never ask me the reason I cancel and switching the hotel quickly. It was smooth transaction. Thank you Ashley. You made out vacation to be perfect for Christmas holiday and my son's birthday.

The representative did an exceptional job on answering all my questions and any doubts I had. She also offered me the best package for my upcoming honeymoon. Thank you BookIt for hiring such great employees. She made the experience fast and easy. Will definitely continue to do my bookings through BookIt.com.

I spent probably 30 minutes on the phone with Christina, with her taking care of everything from my flight, to selecting seats, to finding the best resort and booking transportation to and from the airport. She was so helpful and polite, definitely made the whole trip better :-).

Thanks for give a good vacation and hope everything will be glad for me, I live Las Vegas and hope the I will make some money and make some news friends. By the way just want to say thank you for everything.

Love the website. It's easy to navigate. Prices are up front. Had a little trouble with the airline confirmation but a phone call quickly cleared it up. Just remember that most airlines have many added fees that are not included with what you pay to Bookit.

My experience with BookIt was great. I spoke with customer service and they helped me when I had a problem. Thank you for making my experience go smoothly. I will recomend your site in the future to friends and family.

The process of booking this vacation was effortless. I used the chat box to connect with someone live for a for few questions before final booking. Very friendly and the website was very easy to use. Will certainly use Bookit.com to search and book another vacation.

I have had a great experience with BookIt.com!! I book all my trips through them now!! So easy, quick and best prices! Even compared to Groupon and we just can't find better deals than with book it!! We just booked a trip to Mexico with them and saved so much money!! A friend of ours is going to Mexico and paid at least twice as much as we have for our trip! That is a win win in my book!

During an attempt to book a trip, the price jumped considerably higher within the span of a few hours. It was my research of the resort that prevented me from immediately booking. When I complained to the chat box that inevitably pops up, the reply was that Bookit is a live platform and prices are at the moment. Just beware. I was not able to book the resort because of the steep increase, which two days later the price dropped back down. Unfortunately I had booked another resort.

BookIt made planning a trip as easy as possible. Picked me the best flights, I feel confident in my Hotel choice due to all the reviews. They offer many choices and tell you all the good, bad, and indifferent. Absolutely no complaints about anything. Thank You Bookit.com!

We recently stayed at Majestic Colonial in Punta Cana (whatever you do, don’t stay there, don’t get tricked by all the positive reviews because that’s what happened to me). While we were there we had such an awful experience with guest services and the management staff. In an attempt to get some things resolved we were forced to call BookIt several times which resulted in stress and a lot of wasted hours sitting in the hotel room on the phone instead of enjoying our stay that we paid thousands of dollars to do. More than one BookIt representative mentioned compensating us in some way if the resort did not (which never happened). A representative also told us she would call us back and never did. Upon checkout, we were charged the fees for the calls we literally had no choice but to make. How that is fair or right is beyond me and why that should be on us to pay is completely insane.

I asked BookIt.com for a refund of my cancellation fee and the provided one to me very kindly and I very much appreciate it. I have had excellent success dealing with BookIt.com. I will use them in the future and recommend them to friends.

The service agent that I dealt with was knowledgeable, patient and very courteous and helpful in booking our trip. Very satisfied. I would definitely book another trip through BookIt.com. She also assisted the other couple that we will be traveling with.

Other than being overbooked two out of three trips everything was sorted out to our satisfaction. Lets hope this trip is trouble free as I have convinced two couples to join us and use Bookit for this trip as well. St. Lucia in January.

I had an amazing experience with my chat gal. She helped me throughout the whole BOOKIT process! Highly recommend not only BOOKIT but chatting with the pro. The designing and planning online was amazingly user friendly with better deals than Expedia to Orbitz!!!

Although BookIt.com had the best-priced vacation package, navigating through the check out process using a Cyber Monday code was extremely difficult. As a result, I didn't get the full promotional benefit. Even after utilizing the live chat feature on the website, the issue still wasn't rectified.

I booked a package vacation with the Black Friday special on the Sunday after Black Friday. Then I saw that the price had dropped on a cyber Monday by over 100 dollars. I called BookIt.com to have them honor the new price. I spoke to Temeka, who diligently worked with me to have Bookit honor the new prices. She had to cancel my old reservation, do a new reservation, and do all of this extra work to do this for me. We were on the phone for 90 minutes to make this happen. 90 minutes! This wasn’t her fault. Bookit doesn’t make it easy for their customer service agents to help out customers like me. If you make it easier for customers, then your agents would have an easier time making us happy. Eventually it worked out, but wow, that’s 90 minutes that I will never get back.

BookIt was great in finding the dates I wanted and a non stop flight to my destination! Prices seem to have gone up but I found a not too bad price with bookit. The all inclusive amount was great! Including the round trip shuttle for an small additional amount!

We were looking for a package vacation deal (flight and hotel) and I love how it shows you the price for flights out of your home airport and all the trip details. It can be overwhelming to search for a vacation but BookIt made it enjoyable. There are so many affordable and quality options!

I have been searching websites to go away on vacation for weeks now. The price has continued to be out of my range until I saw Cyber Monday specials through BookIt. Because if this, I could afford to go away. I couldn’t book it online because every time I tried to grab air and check out, it wouldn’t allow me to have the air I wanted and would give me different air. Because if this I had to call and book it. I first spoke to a customer rep who was very nice but wasn’t as knowledgeable with air. I knew my price was cheaper than what he was coming up with and he assumed the air I wanted wasn’t available anymore since he couldn’t find it and it was Cyber Monday so I booked a different flight and paid more but the most I wanted to spend.

I had to input all my information and credit card, at least 10 different times. I had to retype different info as every time it refreshed some other field would delete, not allowing me to complete my reservation for over an hour. As it turns out I'm still missing my $300 cm credit and my car reservation is not on my itinerary. Not happy as I've already called twice, been on hold over 30 mins both times, and it's not resolved. I'm still missing a $300 credit for paying all at once.

Please add to my request that our two rooms be adjoining. Please confirm that this request has been added. Thank you. My service with Paul was acceptable. He was accommodating however the background noise was distracting. I could hear other reservations being made simultaneously.

Please help. We purchased 7 nights but the ferry starts at 8:00am and the only flight option was at 5:30 am. Will clearly will not be able to sleep in our room the 7th night as we would miss our plane. What are our options? We relied on your expertise to organize our trip.

My coupon (CM200) failed to apply to my booking so at check out it said it was applied but when I placed the order it didn't apply so I was charged more. The customer service rep did an amazing job of canceling my booking and allowing me to rebook it with the coupon code! I feel 1000% satisfied!

Ryan, our customer service representative, was fantastic. He was patient and carefully answered all of my questions. He spent at least an hour with me on the phone checking and double checking that our information was accurate. I hope our vacation is as trouble free as booking it was! Thank you Ryan - good job!

BookIt makes it really easy to see all your options, plan your trip, and get a great deal. I really like the ability to add coupons and see best price. Will continue to use BookIt from now on when planning our trips.

Wife and I thought planning a vacation would be miserable. Took us 30 minutes to set an all inclusive, 5 day trip with flights. Can't get much easier than that!! Looking forward to getting out of the snow for a week.

Had a little trouble booking online. Called the online agent and fixed the issue. They were able to get the same flight and hotel as our friends we travel with. This is the reason I continue to use BookIt for my vacations.

Cyber Monday and trying to change our hotel from our booking. He had to manually move the money from the hotel into the new hotel and cancel the old and book the new. This was not an easy task for him but he was very pleasant and accommodating during what was a very hectic day for him, I’m sure. I wish I could remember his name. We were on the phone for at least 90 min.

I booked my very first trip today through BookIt.com and it was a great experience. I called customer service for help and the representative was absolutely the best. He was so helpful and knowledgeable and answered all my questions and made the trip planning easier. Thank you!

The site itself is ok but the live chat is excellent. They answered every question fast and nicely. I was able to split between me and another traveler so everything wouldn't have to be off my card. They also break it down clearly so know exactly what you're purchasing.

Lacking on information. The first rep I spoke with. Second rep Amanda was great. However the first time I called the rep was rude and claimed they couldn't hear me once they could not find the locator number. Once leaving Amanda a message and waiting for a call back I decided to book it myself where the rep informed me of a different price than what Amanda had quoted and different than what showed on the site. So I booked online other than dealing with a rep. They seemed to have no information and made excuses for the numbers being incorrect.

We just booked a vacation to Turks and Caicos with a lovely booking agent named Sharon. She really did an excellent job of getting us a great deal. She made the whole experience seamless. Thank you Sharon! We will be booking here again.

I got a great deal on an all inclusive resort in Cozumel. Haven’t made the trip yet, but looking forward to it, and based in reviews of the place I expect to have a great time. Also had to talk to Customer Serbice to correct the code used (it offered $300 off for Cyber Monday), and the rep was very helpful.

Our first booking experience went very good and they even honored the better price as shown on their website after the initial booking. We were so pleased we got our friends to book with them today! We will continue to check their site and hopefully book another trip soon!

We spoke with a very patient and friendly agent. She was very knowledgeable and helpful in booking our vacation. I would definitely recommend this site to anyone. She coordinated two couples.from two different cities and got us on the same connecting flight. Wonderful job.

I’ve booked through this site before and have had no issues! Everything was great and ran smoothly, I’m really looking forward to my next trip. I booked to Punta Cana to celebrate my 40th Birthday in 2019. Keep up the good work BookIt.com.

I book during Cyber Monday and my booking was double book. I have to call the agent to cancel it and re-book again. The Cyber Monday deals are good. The agent is helpful and kind to re-book for me. Thank you very much.

Researched many sites before choosing BookIt. Not my first time going through them. Have had great success when planning our vacation and have not been disappointed. Also utilized the pay delay which is very convenient if you can’t pay upfront. Can’t wait to hit Tulum!

I tried to book my trip before noon to take the extra $300 off my trip. When I called before noon their lines were full. Keep getting discounted. Finally got through after the time limit. Would not honor the extra $100 off. Only $200. Made the reservation anyway.

I was in the process of trying to check out the price jumped almost $500 on me. It would be nice to get reimbursed some of that since I’m guessing a glitch happened in my checkout process. Otherwise it was a good process.

My flight was canceled today. Even though the airlines were very hard to deal with I got a flight out for a different day. So when I called BookIt to get my hotel days switched the lady that I talked to was very nice. She got my days switched with barely any cost. I am very thankful.

BookIt.com is one of the few places to offer great prices on our favorite resort chain, Excellence. The prices on all resorts seem to be less expensive than other sites, though; and I do compare. I love being able to see the flights offered and chose which I want. This is the fifth trip booked through BookIt, and I will definitely use the site in the future.

Was easy to book trip, just thought I picked pay delay and it did not. When I called to have it changed they said I could not have it changed. That part was a bit confusing and they should have let me change it as I called in right away.

She was patient and kind and found what was best for me and my family. Can't wait to see the ocean for the first time! She also described everything I had questions about and described in detail what I needed to do.

You were supposedly having a CM deal with a code. I put the code in a few times and it would not take. I used your site to save money and it cost me almost 11K. Not happy. I will not use your site again and will not recommend it to anyone.

I spoke with Christina and she was a delight. She helped me get my rooms changed and she made feel like she really cared. Fantastic job. I know that I will go through BookIt every time I go somewhere. Christina was great.

I was so impressed with the amount of care and time their customer service representative was willing to take to help address my inquiry. He was empathetic, understanding, very knowledgeable and helpful. I couldn’t have asked for more. He deserves a promotion!

We decided to take a family trip together for Christmas instead of buying gifts but we just didn't have the knowledge needed to make a good choice. Thinking that Cyber Monday would be our best bet we called BookIt for some help. Our agent Fiona was the best - she took so much time with us and made us feel like family. She was professional, courteous, funny, friendly and found us an amazing deal inside of our very small budget! You were really smart to hire her - she should be promoted!

We had an awful experience. We were on the phone for four hours and have no booking to show for it. We originally had to call because we had a large group that was traveling, 9 people. At first, it was good service. We got the deal we wanted for everyone. However, the flights were not the same ones as our booking ID online. The flights we picked said it was going to be an extra $55 per a person and ended up being an extra $200 per a person. So we decided not to go with them and do the original deal. We got quoted 3 different prices all $2000 difference. After much discussion and trying to figure it out. Two hours later we finally got the original quote.

I tried to book a vacation last night online. The booking went through, however I was charged 6 TIMES for my vacation! I received an email from my credit card company stating they charged $410.68 6 times and $1558.13 6 times, 2 approved and 4 declined. Called BookIt.com and they canceled ONE of the reservations and stated that it would take 7-10 days for it to come off my credit card. Immediately called Discover and disputed the additional charges. Called back and notified rep that it was charged 6 times and she said it was a system issue. Asked to speak to a manager and was told they were all in a meeting... At 12:10 am??

I just booked a trip on the Black Friday special email to Punta Cana. Everything went fine. So far I'm totally happy with the experience. I did book transfers that did not show up on the receipt. I did use the payment plan which is an excellent feature of your website. The payment plan should be easier to find on the site. Looking forward to our trip.

Booking was really easy and the pay delay makes it super nice! Now, we have not yet gone our trip so I am curious to see if it will be as smooth as it was booking our trip with checking in and the stay.

BookIt.com has great options to filter hotels by areas and amenities. Was able to find a great hotel at a great price. I need some assistance during the booking phase and chatted with a Customer Service Rep. Response time was super quick and I got the answer I needed very quickly. Would definitely book again.

Have used BookIt.com for years and 99% of the time, they have the best rates for our destinations. We have never experienced a "room" or "amenity" issue because we booked our trip with BookIt. There have been times where that has been an issue, when I used another site.

Booking our hotel and flight was fast and easy. Seems like a great price too. So far so good. I will let you know about the trip when we get back in April. I originally had included a rental car but changed my mind. I had to start the whole deal over to delete it. It would be nice to be able to edit as you go.

I'm usually not comfortable booking online but it was fairly straightforward and really not too scary at all. I just forgot to pay for our transfers in advance, so I guess I missed reading something. I will definitely consider doing it online with you for our next trip.

Always get great deals, very helpful finding the right hotel for the right price. Thank you BookIt.com. Whenever I decide to travel bookit is where I go first. I never have to look further because I always find it with them first.

It was quite easy choosing our paradise location again with BookI and was able to get a good view of the resorts to choose from and make our final decision. We are looking forward to our newest adventure! A great stress free way to book a vacation!

I booked online and my PC glitched. I contacted customer service who located my online info. and completed the booking for me. I was very relieved. The customer service agent was very friendly and efficient. I will definitely be using BookIt for future travel.

I went to Dominican Republic on a wedding. When I got there, my hotel was too far to the venue. The commute was 2 hrs back and forth, which was costing too much money for taxi. Since it was already too late I spent the night. The next day I was advise to check out and make a new reservation. After I hung up with that person I called my wife to follow up for me, she spoke to 2 different agent which they told her I would have to make a whole new reservation and I couldn't make one now because we need 24 hrs in advance and the money would be reimbursed once I returned. Imagine the frustration, after hanging up she called back and spoke to Tania which was God sent. She took care of everything with patience and was able to find a hotel less than 3 miles away on the same reservation. Thank you Tania!

This is my third time using the website BookIt. They have the best price plus coupon codes on top amazing value. Also, they have good customer service if you need to call them for anything. Highly recommended using this website for booking your vacation.

While booking my reservation I was told that I would be able to modify my reservation within a few hours. When I called back I was told that my reservation was going to be canceled and a new one booked. In the I paid more money, the rep didn’t book my transportation to and from the airport when asked to fix he or add it on he denied helping me. Was on the phone over a hour to still hang up with issues. Would not recommend this site.

I was pleased with the prices and information given. However, after booking and paying, something popped up regarding a flight change and price which was unsettling and appears to be incorrect. I ended up calling the airline which confirmed the original flight booked. Not sure why this happened but has me feeling uneasy about this booked trip.

Something went wrong with my card online and the company IMMEDIATELY called me to see if they could help with my booking. The gentleman was very kind got me booked again very efficiently! I would definitely recommend this to my friends! Thanks!

I found that I could save $119 after viewing your website. The representative kept asking me if I want to change from a sand king room to a king room. I was never told the difference between the two rooms. I later found that I could have had the sand king and saved $100 rather than the $119. That would have made more sense. I would like to know the difference between the two rooms and then given the option of which one I would want.

I love BookIt, great deals! It real easy with the easy pay. Don't wait put a down payment and pay in full before your trip! Thanks again Bookit. Oh yeah tell your friends and family so you can all go!

I called to find out how to apply one of the discount codes before booking online and I was able to get an even better deal for the same resort after talking with the customer service agent. He was very professional and had me wait on the line a few minutes until he found a better deal. Well worth the wait. Would be nice if all customer service experiences were like this one.

I gave it only 4 stars because there was a glitch when trying to book online by myself but after calling my customer service rep immediately remedied my vacation plans and made sure my trip was set!!! I can’t thank BookIt enough since I haven’t been on vacation in 11 years!!!

My rep was very patient and calm! He answered all of my questions and walked me through the booking step by step. He also showed me how to select my seats for my flight. I'd recommend my friends to use BookIt anytime!

We booked a trip to Grand Bahia La Romana through BookIt.com. While the resort was nice enough, our excursion experience was quite scary. Upon arrival at the airport, we met up with BookIt.com representatives. We were advised to meet with their rep at our hotel the next day to arrange return transportation. We were also advised in no uncertain terms to ONLY book excursions with him. When we met with him, it was quite obvious there were certain excursions he didn’t want us to do. We ended up booking two. One was Saona Island and the other fishing which we had to push for. While Saona Island was a great, on the way there, we were forced to stop at a tourist trap store where they immediately put green dot stickers on us and shoved baskets in our face. I can only assume this is because the transport people cut a cut of our purchases.

First time using "BookIt". The website was simple and has us excited for our trip. I'm confident in "BookIt" to provide a good product at a fantastic price. I'll rate again after we return from the vacation. Go Big Red!

It was a disaster booking. A friend & I were booking our trips at the same time to make sure that everything was accurate - we hit confirm at the same time - mine went through first & hers got an error. We called BookIt & they said it's because the cost of the flight changed due to mine just having gone through & now the flight was no longer available. She could only get a 16 hour flight at that point!! And so now my family is booked & hers isn't. I can't cancel because flights are non-refundable. The website should count down how long the reflected price is good for as you're going through the checkout process - it shouldn't change after you confirm your purchase. I consider that a bait & switch! o frustrating; I do not plan on using BookIt.com again.

This is the first time I booked with BookIt.com. I had no problem. Thank you for making this procedure so smooth. If my vacation goes well I surely will use BookIt for all my future booking. I am happy and satisfied with this service.

I needed to rebook my reservation to a different room type. It was quick, easy and painless. The customer service representative was understanding and helped me find the best price possible. She was thorough in her explanation of the changes she was making and ultimately saved us money. Thanks, BookIt!

Aruba hotel reservation - I had a good response from your BookIt agent who was helpful and professional when I had a problem with the final step of booking the reservation online. He found my application and processed it while I was talking with him by telephone.

Your site was very easy to maneuver around. We were able to get great flights. I will highly recommend this site to others. After our trip, I will be better able to recommend to others. At this time I am very satisfied.

I was having a bit of trouble doing my booking online with BookIt.com and so I decided to call their customer service number. I literally prayed the entire time that I would get a representative who was patient and that is exactly what I got from David. He was awesome, literally talked me through every booking step and made sure I understood everything. I literally could've hugged him for how nice he was. This was my first but definitely won't be my last time using BookIt.com.

The CSR was extremely helpful and corrected the issues that I was having with BookIt. There were constant emails being sent out about payment arrangements in error, they charged the wrong account. The price went down... it was a mess to me but the CSR was very polite and handled everything. She stopped me from canceling... great service. THANK YOU.

Cancelled my trip on the date given before midnight. But because I cancelled at 11:46 PM Central Time & not Eastern Time, I was charged $300+. Read every detail, being a repeat customer does not matter to them.

I am giving you 3 stars of satisfaction because I have spent a lot of trouble to take a vacation with you, first they do not have anyone who speaks Spanish and second the lady who sold me the package got so confused that she is charging me a travel insurance fee I did not ask him. For everything else very well. Thank you.

I had a great experience with very professional young lady. She went beyond what was expected. She was assuring in that she had our best interest in mind. Her attention to details was surperb. I am grateful for an awesome representative like Karla.

I was having trouble booking our vacation online, so I decided to call the number listed and got help without delay. Was able to reserved exactly what I wanted, looking forward to enjoying a late birthday and early wedding anniversary with my wife!! Thanks for the assistance.

I had to call Bookit 3 times! Each time I was given the runaround and lied to about my resort being in Cancun, Mexico when I called the resorts EACH of them were NOT located in Cancun. Now I am stuck with a non refundable resort that is STILL NOT IN CANCUN. I will NEVER use Bookit EVER AGAIN! Horrible experience!!!

Great booking experience. Got the best prices around and best places to go with flight and all inclusive. We have been booking with BookIt. com for 3 years now and plan to continue yearly because of the great experience we have had in the past.

I thought the process was easy but when I called customer service to find out about payment plan the people was friendly, but please double check. They took the whole amount out of my account. I wondered where the 99 and pay in 6 payments started which is what I wanted since I ordered for 2 other people. Needless to say we will see what happens. Just double check if you want this option. And this is the reason I was dissatisfied. Besides that I was satisfied.

Was referred to this site by a family member and am very happy with the choice of booking through BookIt.com. We got more than one discount and it was so easy to do. They also lay out everything included in the package, not even the direct website with the hotel did that! Very pleased.

The process was easy. Doing the search online and providing the search # made things lot easier. The price was reasonable. I made a total of 3 reservations, and Leandro was patient, friendly, and efficient throughout the process. Kudos to him.

Online was easy to use and that's how I booked my reservation. I called to ask questions and book on the phone and the person was cold, no help and sounded like she was reading from a script. I am getting married was trying to book 2 rooms, asking about discounts, specials and she just said, "No", so I booked online. We have used BookIt in the past again easy, but if there is a mess up in connections or hotel reservations bookit is of no help.

Recently booked our vacation, including air, hotel, and transportation transfers, & insurance. However, transportation transfers did not show up on the itinerary, & I was unable to select flight seats. One call on the 800 line to BookIt which I was able to get through to immediately, and my entire situation was resolved to my satisfaction. Kind, courteous service, and simply a pleasure, compared to other travel agencies.

This is the best vacation booking site there is. Quick, simple, and the best rates. We travel 4 times a year and always get the best rates through BookIt.com. I always check other sites to compare. Highly recommend this site to everyone.

We had an overall good experience with BookIt. The booking experience was straight-forward and easy to navigate. The hotel descriptions were accurate and thorough. If the trip goes as well, we will hopefully be able to use BookIt again in the future.

This is the first time that I booked with BookIt.com and I'm not satisfied with the stuff because I keep getting transfer and I keep repeating my self again again... I will never book again with BookIt.com. I'm not happy at all.

The booking agent was very helpful and kind. She explained the, she explain the terms of the trip very well. She asked me was that the first time I was at Vegas and I said to her no and this is not the first trip I have taken with you and I will take many many more and tell my friends and family about BookIt.com.

Amazing package for family of 3 for 2 grand airfare, hotel, all good and drinks! Absolutely unheard of! Can’t wait to take our trip next year and meet up with our family staying nearby. Been to Cabo before but this will be the most luxurious.

BookIt is great! The customer service is great! This is my 3rd vacation I have booked with them and I have not been disappointed. I’ve been to Cancun, Cabo San Lucas, and I will be going to Puerto Vallarta next. They are extremely helpful and kind. I will continue to use BookIt in the future.

My vacation is booked for February 2019. There are 7 family members going so we booked three all inclusive junior suites and we did not want one person alone. The website clearly stated that you had a choice of one king bed or two double beds. But since the BookIt website didn't give you a box to choose which one I ott it in the remarks. After the booking was completed I saw that the bed choice was not guaranteed. I called Bookit and the rep confirmed that the hotel won't assign rooms until we get there. What??? What if all 3 rooms only have a king bed? Am I supposed to put 3 full grown adults in ONE bed? Then I saw on another review that they were charged extra for two double beds when they arrived. So now I'm veeery nervous. How can you book 7 adults but not guarantee the need choice?

A week later, I saw a better rate available on the site. It was quickly corrected. I'm really pleased as I was able to save over 100 dollars! In turn, I can use this towards other things :). The customer service rep was super cool and nice, and without a doubt, I'll use them again.

BookIt was really helpful changing my 6 night all-inclusive reservation at one resort to 4 nights at that resort and 2 nights at a different resort. We were going to Nickelodeon resort in Punta Cana for our 3-year-old and grand memories for our son who is older.

Searched for a room, found the one I wanted for $262 a night and after hitting select it went to $352 a night with $19 dollars in taxes and fees and a $17 discount. I booked it and called them about the discrepancy and was told to keep an eye on the price and if I see it for lower, I can book the lower one and they will waive the cancellation fee on the higher one. Went on today and saw the $260 price again, so I went to book it and it added $79 in taxes and fees, making it the same price as the higher room rate. I called them and asked why the taxes and fees on a $260/night room are $60 more than a $352 room. He told me that's how it works, the more you spend, the lower your taxes are. I informed him that is the exact opposite of how taxes work. Bait and switch on the price and customer service is a joke.

My credit card wouldn’t go through online so I called and dealt with Jennifer who was very helpful and eventually figured out why. Turned out to be an airline issue. She said she could still help with the hotel booking after I got the airline part sorted out. Very professional, helpful and pleasant.

When I booked my reservation, it was done from the search ID from online. That means I had already had my room picked out and all I had to do is call and reserve. Well after I completed my reservation on the phone, I went online just to see my itinerary. At that time I notice they booked the wrong room type and called back immediately. Called back and told the agent the situation and she then informed me that it's been already booked and they would have to contact the resort and see if it’s possible to change rooms and waive the cancellation fee. If the fee can’t be waived I would have to pay. This is unacceptable, I did my part and this is on BOOKIT. I’m still waiting for a response!

Girls Trip to Cancun - Jeanne from BookIt was great to work with. She found us lower price for our resort. After booking our trip, we even received a free upgrade and $150 resort credit which was a nice surprise. BookIt makes it easy to read the details on each resort. Thank you BookIt.

This is my first time booking with BookIt, the booking process went well, if the price goes down you are able to adjust your cost, calling to BookIt.com has been pleasant as well, both times the customer service has been helpful, will review again after we take the trip we booked through BookIt.com.

1st time booking with BookIt. Didn’t receive any welcome incentive discount bonus to book. When I called to ask if price dropped would I receive discount and going rate they said no because of type of booking I reserved. So not sure if I will be using them in the future. They also said most of their coupons are for Caribbean vacations and not the type of vacation I booked.

Derrick, the Bookit Agent sold me accomodations at Melia Punta Cana Beach Resort at $272 /night, only for it to go to $115/night few minutes later. When I called Customer Service I was told that the reservation was nonrefundable!!! Also Derrick send me my airfare Voucher, but not my Hotel Voucher.

Excellent service. The gentleman who assisted in booking this trip should be recognized for this customer service, attention to detail, assistance and overall professionalism. He could train some of your other staff on the proper way to work with the customer. Thank you.

I booked online with the help of Emily and Jared. We had problems with the e-mail system, but I have to congratulate both of them for their patience and solving the problem. I can't wait to go on holiday and I would book again with BookIt because of the wonderful people I dealt with.

I have called their customer service number twice this week since booking my trip and both times they answered my call quickly and answered my questions to my satisfaction. One of the calls was to inquire about the drop in price for my trip and they refunded me the difference since the price of the room had gone down.

Mexico Vacation - It was very easy to peruse the many options available for hotels and flights. In addition, the site had the lowest fares of the other websites. I don’t know about how the trip will turn out, but I don’t expect any problems due to booking through here!!

My agent was very thorough and clear - we had a full 24 hours to get a full refund if wanted and I just felt very secure with the information that he gave me. We are looking forward to our vacation in a brand new resort in Cancun!

I contacted BookIt.com via telephone to request a larger room or add an additional room because I added 2 additional adult family members to my reservation. I was informed there is no availability to have all members in the same room therefore my only option was to book a separate room. I asked if I was able to use the only discount code to my existing reservation since I was adding another room and was informed I was not able to do this however while on the phone I tried to book a separate room under a new booking number and the discount was applied.

Was easy to book and the agent was very helpful. The price was better than any other I could find after searching for 4 hours. The choices were very good with all the different types of activities and conveniences you could want.

Seriously great overall experience as I found the lowest rate by far around and got the exact room I paid for, Partial Ocean View King Room with Balcony. Will always be coming back here to book my rooms if the rate is lower than other competitors.

The wait staff in the restaurants, by the pool and beach lounges, were fantastic! They were beyond friendly and accommodating to any requests. Great communication skills and professional. It really made the experience for us. The rooms were clean and the beds were very comfortable. We were very happy.

We have been researching our trip for weeks, looking at every website, deciphering what hidden charges and costs there are and what flexibility we could get. Book-It was the perfect choice. We knew every cost upfront, got a tremendous price quote and are very excited. In fact, the day after we made our reservation we had a new request for a change. When we spoke with the rep, he was a tremendous help. He not only provided great advice and assistance, but saved us some more money as well. BookIt stands out in my mind and for my needs better than anyone else. Now we just have to wait for the trip.

Absolutely terrible customer service and unethical business practices. Booked our all inclusive trip and American Airlines could not honor our itinerary provided by BookIt.com. BookIt would not help in any way and left us stranded. BookIt customer service hung up on me. Having to come out of pocket just to get home. BookIt is a horrible company and ruined my honeymoon. Won't return my emails or let me speak to a supervisor. I am writing this from a hotel when I should be home.

Would not let me make a name correction even though the airline does it all the time WITHOUT CHARGE. Told me I needed to cancel and rebook the flights at an additional cost of $1,000 USD and then charged the whole package amount to my credit card a second time. Never again.

Called 10 minutes after booking. Couldn't cancel hotel and if I did would still be charged 25 dollars per person and the full amount which is still a month away. Very disappointed. Will never use again. Will not be staying at hotel because I'm not going any more pefect.

I've never used BookIt before but I will be back. Awesome online chat service answered my questions and did the additional searches for me to add airfare and later to add one more day. Happy so far! I hope the rest of the trip goes as well.

Horrible experience. This is the second time booking through this company. This time the customer service was awful, and it was $400 more expensive than other sites. Please don’t use this site, they will not guarantee the best price available.

Had a great experience today with customer service as we needed to adjust our travel dates slightly due to my husbands military service. We were pleasantly surprised how accommodating the representative was, and how much she was able to research to get us the best flights possible. So appreciative of the care and concern she had to make sure we had the best vacation possible.

Good job. I hope I get my the package what I order including my upgrade room. The best review will be posted after my short vacation. I will add one more star if I don't have any problem with my trip. So far I like your service.

I have not been sent my itinerary for this trip or that I have paid in full. I did not know the booking ID number until I received this. I'm not happy about any of this. I would also like to see confirmation of the credit I have and the travel credit for United Airlines. Thank you.

Renaldo TP GSA ** was Great!! We are recommending him to others that are traveling with us. He found us a deal for much less than other online site for the same resort. We will definitely use for future travels.

Looked through several sites and compared prices - BookIt.com was by far the lowest. Thank you for making my vacation planning so easy. Pay Delay helps a lot too. You don't have to fork out a lot of money up front. So easy.

Will recommend to all of my friends. Easy transition no problems. BookIt made this so ease much better than others traveling companies. The flights are perfect for us, I really like they use American airlines. Me and my family are going to Mexico for the first time and bookit made this experience very easy.

BookIt.com had the best prices and it was easy to use the website. They offered a discount for booking flight and hotel at the same time. I would use Bookit.com again and highly recommend it to anyone looking to book a vacation.

My experience booking the room was great. Very good customer service. The representative was very polite and pleasant to speak, offered additional services like transportation, that I needed and assisted in booking quickly with discounts applied. Thanks a lot. Great job!!

Soooo I absolutely love this, they got my trip altogether. They made it very easy for me! I don’t normally do reviews but my trip was stressing me out so the fact that I was able to book everything all together and get such a good price too really was great.

Scammed me into thinking I had flights included with my trip. I purchased an all inclusive 60% off trip to Aruba with BookIt.com. After not receiving any form of information about my trip, I started to make some phone calls. My price is roughly $3900, this was to include a single king bed for 10 nights and flights. Every single moment of the booking experience, I was convinced that both flights and room were included. If you do the math, at 60%, the entire trip would cost $8000. Where in the world does anybody pay $8000 for 10 days without flights. I did have an detailed flight plan at first, although this has disappeared completely. The trip that you sold us is a SCAM. Every single step of the process included flights. I am seriously not happy with your business and plan on contacting the proper authorities. Please plan on a phone call from me first thing in the morning!!!

Karla ** was amazing I can’t believe how great she was. She was very helpful with my booking amazing job??? When I was asking for something she answer all my questions and did a fantastic job just because of that I will book all my trips with Booking.com.

I did not receive my email confirmation after my booking as I would with other booking. Other than that, the site is relatively easy to navigate. It is a simple to view properties and book desired. Prices are reasonable. Site is very user friendly.

I booked a trip through BookIt and all seemed well. The reservation and payment was for 2 rooms at an all-inclusive resort in Cancun. When I contacted the resort 3 weeks prior to our trip to confirm that the two rooms could be close together, I was informed that there was only one room on the reservation and referred back to the “travel agent”. I contacted BookIt customer service and they confirmed that I had paid for two rooms and would figure out the problem with the resort. The initial agent reported they would call me back. After several days, and no call. I called again. Repeated the process and was told there was a “technical difficulty” with getting the manifest to the resort to resolve the problem and to call back.

So far booking has gone smoothly, pictures looked very nice. When I called asking to get one king bed instead of two queens the woman was very helpful over the phone. Price was reasonable for the all-inclusive and we are looking forward to our trip!

Booking was easy and we believe it was a great deal. Hope that flight, hotel accommodations, etc. go as smooth and easy as it was until now. We think so and hope to be pleased to confirm it when we come back. Thank you.

This is our second booking with Bookit.com, our first trip was an all-inclusive stay at Hideaway at Royalton in Cancun. Everything was perfect from the booking, actual trip including airport transfer to and from the airport. Had to give it another go... this time in Jamaica!!! Thanks, BookIt!

I have not received my confirmation. When I receive that, I will write a review. However, I did not like the tie in with the food company. It was a little deceptive. It should not have been part of the BookIt process. Please check into my confirmation and exclude my name from the food company.

Easton was very patient and courteous with us while we asked questions to be sure what we wanted. He was very helpful in answering our many questions as well as went the extra mile to call the airline to find out if a flight credit could be applied to the booking. I am very pleased with his service and would recommend hi/BookIt.com any day.

Had to make a last minute adjustment and the customer service team was super helpful and informative. They helped me handle everything swiftly and efficiently! My process was stress-free and I will definitely recommend and use them again! :)

It is easy to reserve flights and hotels. It would consider various situations where customers will face at the time of booking. After the booked journey, I would leave my additional review on this site. I wish that this site should safely guard my trip. Thank you.

Booking our honeymoon to Grenada on BookIt.com was quick and easy. We were able to choose our specific room type at the resort and choose the specific flights we wanted and the confirmation from both the hotel and airline were instant. We'll definitely use Bookit.com again!

They were at the top of the page so I thought they were the sole booking agent for La Blanc hotel/resort in Cancun. They weren't. I booked the hotel. Received call by BookIt agent to call them. I did twice over 2 days. He never called back. He did send email a day later saying hotel under renovations and I could book one of the other hotels under the same ownership... and receive a certificate for a free week within a year at Le Blanc because of the renovations. I emailed back telling them the hotel I wanted... and to send me the certificate. After 2 days... no response. Called and got another agent who booked it and he said he would CANCEL the first reservation booking # to get the revised hotel... with new booking #. I told him to handle the free certificate as well.

I had a great experience using BookIt for the first time. I book a vacation to Jamaica and stayed at breathless. BookIt broke my payments down into 5 simple payments. I also was able to modify the price online when I saw that it was discounted a little bit more than the original price with BookIt's end of the month deals. I already bookit my birthday trip through BookIt.

Update on 12/28/2018: Had to make a change in my booking and the Representatives I spoke with were very knowledgeable and understanding. Website is easy to use. Would definitely recommend this company to friends and family. Prices were also fair! Thank you very much.