BookIt.com Reviews

This company is a rip-off artist. I booked a buy one/get one tour for 4 people. They charged my credit card for 4 people but sent vouchers for only 2 people. After 5 days of dealing with them and their so-called divisions, being left on hold for hours and dealing with incompetence on a level I've never seen before, all I can say is STAY AWAY FROM THIS SITE!

Not once but twice I have been fooled. In July 2013 and again June 2014. In 2013 I booked what Booklt called a resort hotel. When I neared the resort my GPS kept directing met words a dead end. I called the resort to confirm the address. The hotel said they address that matched mine with the exception of the state. I called Booklt and was told "whoops". They told me they made a mistake on their website. I asked how they planned on fixing the situation. They did not plan on helping me at all and worse would not return my money for up to 30 days. I explained I had four kids and two adults, two of the children where disabled and would require IV medication within the hour. They placed me on hold for over an hour. They said they rebooked me at a Ramada. Not at all a resort. I arrived an hour later at the address. The hotel was surrounded in barbed wire, shared parking lot with a gas satiation and an active drug deal happening.

Booked a trip to Disneyworld. They booked us through Delta with a layover in Atlanta. Our flight from Atlanta to Florida was scheduled to leave SIX minutes after our arrival in Atlanta. THANK GOD the flight was delayed, otherwise we would have missed our flight to Orlando. The shuttle service desk was closed because we arrived after midnight and the kiosk wouldn't scan our vouchers, so we had to pay $200 to get our family to the hotel, ONE WAY. The agency allowed us to book one bedroom for five people EVEN though it was against hotel policy. The hotel had to make an exception in our case because it was already booked. $15 a night for a cot. Our itinerary clearly read "1 room 2 beds for 5 people, breakfast included."

We arrived for our family vacation at the Iberostar Playa Mita on 6/11/14 and they had no record of our reservation despite our paperwork from Bookit.com reflecting a confirmed reservation. After a couple of phone calls, it was determined that Bookit.com had not paid for our reservation. We spent 3 1/2 hours on our arrival date at the Front Desk while Bookit.com told the Iberostar they would pay and never did. Iberostar was kind enough to put us in a room despite the lack of payment. We lost our first day of vacation.

My daughter received a call from a representative at Book It Travel named Christine. She informed my daughter that she had been awarded a special opportunity to go on a three-night cruise for $99 and could add at least 12 more friends to the booking. My first reaction was that this was a scam and too good to be true so I set up a three-way call with Christine and my daughter. I asked a lot of questions and was told by Christine that there would be no problem in getting the cruise that we wanted to celebrate my daughter's 21st birthday as long as I sent in my request 60 days in advance. I sent in my request on May 21st. They received it on May 28th, well in advance of the 60-day requirement. I did not hear back from them by the 30th of June so I called. I was told by the self-proclaimed "manager" that my cruise was not available.

Be careful when booking your vacation thru some of the "discount" sites. Bookit.com just had to refund me $194.00 because the hotel staff gave me my receipt with the actual room charges. Bookit said the room was $199.00 a night and the hotel actually charged $169.00 a night. To quote the rep, "they were NOT supposed to give you that receipt" and I say to that, OH, REALLY??? I know they have to make money in some way, but at the rate of a $194 difference, that's crazy to me. Won't be using them again, EVER!!

Bookit was extremely hard to deal with from the word go. They changed our flight that was originally nonstop to a 5-HOUR layover in Denver without our approval. Our 2 adjoining rooms that where booked as a suite and bedroom ended up being on different ends of the hotel. The customer service was horrible, did I mention that? They transferred us numerous times, put us on hold and hung up on us.

Our experience with Booklt.com was HORRID!!!!! We have never been treated so unfairly ever! ! Our flight there was great (but with Westjet we wouldn't expect anything else. Love Westjet!). When we arrived to the resort (Occidental Grand Xcaret) in Mexico we were greeted very warmly, given a drink and smiles from all the staff until they found out that we booked our trip through Booklt. Then everyone was beyond cold. They started by telling us that unless we paid them a great deal of money we couldn't stay there. We ask what the issue was and they proceeded to tell us that Booklt hadn't paid them so unless we paid upfront we couldn't stay there. I immediately asked if they could call Booklt and let me talk to them.

I placed an order on BookIt.com and was quoted one price and charged a completely different total which was more than the quoted price on the website plus their 19.59% of taxes and fees on top of the hotel charge. They increased the rate of the hotel and tried to charge me more. Instead of giving me what I requested they did not deliver a voucher and charged the rate for the voucher into my hotel fee. If anyone has complaints I would also list them on the Better Business Bureau website for their Florida location as well. If you are considering using BookIt.com I would take the time to look at the reviews and see the numerous amount of unhappy consumers, like me, who were charge more than the quoted amount.

BookIt switched car rental without notification. Had to stand in long line twice, for Alamo then at Budget. Purchased party passes for $59 each. Original list included 14 places, but when passes arrived new list only had 9. Places were all over town, rather than in close proximity as promoted. Needed numerous cabs to hop from place to place so opted out after first place was a dump! Promoted as VIP pass, waiving cover charges or standing in line when there WAS NO COVER CHARGE OR LINE to the places listed! We paid cover in advance by purchasing bogus pass and everyone else got in for free. "Dress to impress" it said. Impress who? Ten people in shorts and flip flops (at Purdy Lounge) playing pool in a dingy basement? Also scammed us with dinner and show package promotion (at Mango's). We paid $170 total when show was free and dinner value was $50 max for 2 people. Should have walked in casually dressed, sat at the bar, ordered a bite to eat and a drink. Could have had a decent evening but were furious about being scammed so severely by BookIt. Vacation RUINED!

We booked a trip to Miami Beach. The room we stayed in had a king size bed but the room had no A so they moved us to another room which was considerably small with queen size bed. We had to complain just to correct the mistake. Our rental car was not scheduled with the right agency so we look like idiots at Alamo and they had to tell us they changed it to budget. We reserved dinner at Mangos that was supposed to have been paid for in advanced but after the dinner which was horrible and they wanted an extra $70 for taxes so we ended up paying a $170.00 for a rotten cafeteria or Mexican canteen style meal which was not worth more than a happy meal. I will never use bookit.com. They should rename the site crookit.com for hiding all these bogus tourist trap crap fees!

I was looking for a room Disneyland. One of the things I look for is a free hot breakfast. I found a hotel that included, but wasn't disclosed to me was that it's for only 2 people per room. By the way, breakfast $10pp for extra people, that can add up! I'll be here for 5 days. After calling in to BookIt.com, it was pointed out to me in small fine print that I did not see. I have NEVER had a hotel limit the breakfast to a certain amount per room. I feel that this information needs to be written next to the FREE Breakfast so people can see it before they book the hotel, and not AFTER in the "itinerary". This would have made a difference to me.

Seeking other travelers that have been RIPPED-OFF by BookIt.com, to join in a "CLASS ACTION LAWSUIT" against them. BookIt.com misrepresented the Hotel's check-IN time by twelve hours, the Hotel's check-OUT time by three hours, creating havoc to our travel plans. Furthermore, BookIt.com did not book the large suite with the Hotel that we requested and paid BookIt.com for in full.

I booked a condo in Panama City, Florida at Shores of Panama for 3 nights through Bookit.com for 466.00 which was a good price. I got to the condo to check in and I was informed I owed 237.00 more. Crazy. Bookit.com is sorry. Don't use them.

We woke up sick the morning of our trip. I called the hotel as Bookit.com was not yet opened. They stated their policy was 1-day charge for no-shows and transferring to a different date would not be a problem. They said I would have to go through the company I bought the stay with though. Bookit.com told me I am out of luck and it's the "hotel policy". He would do nothing to remedy the situation. STAY FAR AWAY FROM BOOKIT.com!!!!

I book a night in Panama city beach at Summit hotel. I paid 326.00 with tax. Bookit.com does not tell you about the 150.00 resort fee and you will find out after you check in. No refunds, no notice and piss poor customer service. One night cost approx 475.00 for a one star room since the pictures on website do not match actual room pictures with electric wires hanging out. Toilet tank hand made plastic top. Running water and a/c did not cool until 2:00 am. Do Not Use Bookit.com.

We booked a 3 day getaway through BookIt. The first red flag should have been their failure to disclose they will charge you for your booking. The 2nd red flag is that they never confirmed our ground transportation with the company that was supposed to pick us up (even though we already paid for it). No one is authorized to help. It is a fraud.

I had to cancel my booking for a hotel in San Francisco. I called and they said it's less expensive to do it online, so I did it online and got the message it could only be cancelled by phone. After lengthy conversations and transfers to supervisors, I got the $25 refunded for cancelling by phone. But the major problem was having booked it with Paypal Bill Me Later. They had no idea where to send the refund on the first call. On the second attempt, they said it "should be" refunded to my Bill Me Later account. When you are talking about $900+, that's not very reassuring. We'll see what happens, but I contacted Bill Me Later (by email, of course couldn't reach them by phone) and told them my account should be receiving a deposit "within the hour" according to Bookit.com. Maybe with a credit card transaction, it would have been a smoother transaction, but I will never use this company again.

I booked a trip through BookIt.com to play a del Carmen and used Bill Me Later. I upgraded my room to include a jacuzzi room and when I arrived, I was informed that I did not book that room, but that's the room I booked and was billed for. I have called BookIt and they told me I was wrong. I have book rooms with other sites before with no problem. I am waiting for a response from them. Make sure u print your original itinerary. If I would have read the other complainers, I would have not used them. I'm in the process of seeing if I can get the difference back. I will update of they make a credit.

I booked a trip with Bookit.com and got my itinerary with all my confirmation codes for the resort, airfare, rental car and decided to go through Bill Me Later to make payments for my trip. I thought everything was fine. I came home from my trip and received my first bill from Bill Me Later and the price changed to a higher amount totaling 150.00 more than what I agreed to when I booked with them. My itinerary showed everything was paid for and they gave me all my confirmation codes so when I called them three times and spoke to multiple people who work in different departments they keep telling me that they didn't charge me for the car when in fact they did and I have my paperwork to prove it. They will not make things right. All I want is for their trickery to end. Don't fool people into thinking they are paying one price and then up it afterward. I will never use this company again.

My son received a call from a lady by the name of Melissa ** offering what it sounded to be a good deal for a cruise $99 for 3 days or $199 for 4 days. I was on the line with my son and we specifically told her we were planning to go on a cruise at the beginning of July for my son's birthday. Ms. ** assured us that since we were calling 60 days prior to the scheduled date for the cruise, we were not going to have a problem. They collected the total amount of the cruise over the phone and now we are not going to be able to go on the cruise because of forms that need to be mailed in to a PO Box and imagine everyone mailing in their forms at the same time, there is no guarantee that our package will be process in a timely basis or anyone else's package for that matter.

My boyfriend and I returned today from a trip for my 40th birthday to Playa Del Carmen booked through BookIt.com. The trip was a quick 3 night trip from May 9-12. Our flight was cancelled due to weather on the 9th. We were not notified that the flight was cancelled. I understand weather cannot be prevented but when we contacted BookIt we were told that nothing could be done and that we needed to contact the hotel to make arrangements. We were stranded in Indianapolis and did not have international calling. We were told by Bookit that the hotel had considered us a no call no show for the first night.

BOOK IT is a complete Scam! They were advertising a package deal for Costa Rica so my husband and I booked it and got the all inclusive package at the Hilton. We are leaving tomorrow and just got a call saying they will not be able to pick us up from airport with our free vouchers because we are actually flying into an airport 5 hours away from our hotel!!! Seriously? All of our paperwork said we would be in Liberia which was 20 mins. from hotel... Called them back and they say there is nothing they can do and we can't even get a refund! DO NOT EVER USE THEM! My trip is ruined because I now have to rent a car, drive 5 hours both ways in a third world country and completely waste two days....

I have booking vacations for years using other reputable sites, but decided to try BookIt.com as it had the best deal. I was looking to book my vacation in June 2014 and had a great deal in hand. Me, my girlfriend and 2 other people decided to do on this trip, so we booked it. Right after my booking I looked at the total cost and realized it was more than what I was confirmed to pay 30 seconds prior on the last page before confirming. I called them immediately and they put me on hold for 15 minutes and come back and tell me they are not sure what happened but they could not refund me the 15 dollars I was overcharged. Instead they provide me with a future credit of 25$, which at the time I thought was acceptable.

I booked a Christmas all inclusive vacation 3 months ago with BookIt. I received a confirmation email from BookIt stating, "This indicates that your booking has been completed successfully and is now confirmed." Two weeks ago I get a phone call from them telling me the resort I booked is being sold and the new owners aren't going to honor the current reservations. I was offered an upgrade at a sister resort. After thinking about it over the weekend, I called BookIt to accept this offer and was told by the same rep to wait because they were trying to negotiate a better offer. The sister resort isn't quite as nice as the original resort but we wanted to book something because resorts fill up quickly for the holidays. Days continue to pass and I repeatedly send e-mails to this rep -- with only 1 answer to multiple e-mails.

I wish I saw these reviews on this website before using booklt.com. On January 26, 2014, I made 2 reservations (4-person each) for my family and my parents-in-law for a trip to Cancun next June on booklt.com. The reservations included an all-inclusive resort stay for 8 nights and air-tickets from Washington D.C. to Cancun. On April 1, 2014, I received an email from Booklt.com informing me that the airlines has made some changes to the flights. The new flights were ridiculously unrealistic. The new schedule was to start the trip a day earlier, spend a night in Mexico City on my own and fly the next day to Cancun. On the way back, I would fly from Cancun to Mexico City, but the flight from Mexico City to Washington departs 6 minutes before the first flight (from Cancun to Mexico City) arrives.

BookIt.com switched my hotel's booking date. I arrived to San Francisco on the 4/29 to realize that they had made the booking for 4/27. The room was prepaid, so I had to pay the night again. Fortunately, being 11pm the hotel managed to give me a room. BookIt.com never assumed the responsibility. Customer service first laughed at my problem. Then on the next day when I called again, they said they would use what happened to me as a learning tool so that it does not happen again. However, I'm the one who had to pay for their learning lesson because the terms and conditions say they won't compensate anything for this problem. This company takes no responsibility if they cause you a problem because the terms and conditions protect them. Avoid them. I'm sorry I did not read these reviews before using it.

I wish I saw these reviews before using bookit.Com. Believe me when I say they suck!!! I called to change my lodging information. The agent took down my credit information and told me it was all set only to find out weeks later that the change was never made! When I called them the second time and explained what happened they told me that they were having problems with their system and that someone would call me back. No one ever called me back. I called a third time and after being on the phone for a good hour I was given a much higher price for the new lodging and it was significantly higher than first quoted. They also charge a ridiculous amount of money for changing hotels. Cancellation fees yata yata yata!. And now I'M stuck with the crappy Excalibur hotel. I will never do business with bookit.Com again!! Stay away from bookit.Com.

Customer service matters! One day after I booked my honeymoon, the flights were changed. A quick look at the airlines website showed the flights I had booked were still available. I contacted BookIt customer support to try and change my flights and was given the run around. The support agents can't make flight changes. My request was forwarded to the "flight department." No, I can't speak directly to the flight department. I have to wait 48-72 hours for a response. A week later my request was still pending review. That's when things got even worse. The second agent I spoke with didn't understand the problem. Her comment was "you will be returning," as if I should be lucky to have a return flight at all. When I asked to speak with someone else, she refused. When I asked for her name and a supervisor, she hung up. When I called back I immediately asked for a supervisor.

We booked a room for the Embassy Row Hotel in Washington DC based on this site's photos, reviews and advertisement and it was completely unsatisfactory from the no refund policy that occurs as soon as you hit the payment button to the lack of clear disclosure regarding the significant extra fees this hotel charges for parking and "technology" which add up to an additional $60 per night. In addition the beautiful photos of the gym are for the gym they are apparently building as there was no gym available during our stay other than a few free weights and tiny space. The rooms were shabby and worn and the mattress was lumpy and uncomfortable. Buyer beware - stay away from BookIt - It is bad news....

UPDATE: I called Bookit.com one more time and expressed with sincerity the distress I was in over the duplicate billing. She reviewed our account and advised me that we had indeed been charged twice for our vacation. She said that she could see where we had called twice before and had been told we were not duplicate billed. She was VERY helpful and placed me on hold while she spoke with a manager. She then informed me that I would receive a refund of both charges within 5-10 business days (except the original flight portion as it was non-refundable). Within just 3 days I checked online and had received all of the credits she promised. We are booked directly with a resort now and will be using our original flight. All is resolved!

Booked our family vacation to Orlando on this site and for a family of four, they booked us in a smoking room. Called them to move us from a smoking room into a non smoking room and BookIt wanted to charge us an additional $300 to move rooms. So ridiculous and such a rip off. Their service is terrible. I will never go through this site again. The customer service on the phone was terrible. You would think they would try to help but they only care about the money not the people. Disgusting.

We wanted to go to New York. I Contacted bookit online and made reservations. The dates we told the agent were May 19th to May 26th. She booked us for March 19 to March 26th. I found this mistake and brought it to their attention. They said they did nothing wrong.

I booked a trip to New York for March 2014 with Bookit.com. I had to cancel because my boyfriend was admitted into the hospital a couple days before we were to leave for New York. I knew that I would lose money on the airfare but I wanted to at least get some of my money back from the hotel. It was a non-refundable room but the agent told me to call the hotel to see if they would ok Bookit to refund the money. I called the hotel and was told to fax a letter from the hospital to the hotel stating that my boyfriend could not travel. The letter was faxed from the hospital and it was approved for Bookit to refund me my money back to my bill me later account. I stayed on the phone with the Bookit agent for almost an hour and was told I would get credit for the airline tickets, less the fees from the airlines, and a refund of $669.13 for the hotel. I was told the refund would credit back to my account in 7-10 days. All this took place on February 28 2014.

I booked a condominium for Spring Break in Destin. I realized after making a payment that the condo was located across the street from the beach and cancelled my booking, and booked another condo with book it. My cancellation confirmation states that refunds are processed as soon as you cancel. I cancelled on March 3rd. One week later with no refund, I called customer service, which stated it would be 10-14 days. March 20th, with no refund, I called again and was told the refund was rejected by my credit card company???? (WHAT?) and they would process it, and it should show up in 24 hours. March 24th...still no refund...I have another condo booked, but am seriously thinking of cancelling because I feel uncomfortable using Book It.

I caution you again against using BookIt.com to make any type of reservations. A week after I booked a hotel with them that "had no record of the booking" upon arrival, I still have not been refunded and in fact have been charged TWICE for the fee of the rooms I never stayed in. Not only did I have to scramble to find another hotel on my first night, I spent over an hour waiting for customer service to call me back. The guy I talked to first said they've "never had anything like this happen" and would have to contact a "team" to let me know what to do. I told him that I needed to have somewhere to stay and couldn't afford to stand around waiting for someone to call. He said they'd call right away. Wouldn't you know, no one ever called me that night?

My Hotel vacation was cancelled. Company has not refunded/credited account after 20 days per their cancellation policy. I purchased a hotel vacation for $1,246.96 at BOOKIT.com on February 4, 2014. I used Billmelater.com to pay for the bill. It posted to my Bill Me Later account. On February 13, 2014, my husband passed away and I could not take my vacation and cancelled the hotel on February 14, 2014. I called the company and they said it was credited.

I booked a package to Riviera Maya with Bookit.com last July. I wish I would have Googled them first, and now I am adding my "2 cents worth" about this company. The initial process went fine, and the agent who handled my trip was very nice and competent. I chose to pay in 3 installments, and no problem there either. In December, I received an e-mail, notifying me that our flight numbers and times had been altered slightly by American Airlines. I was told to re-copy my itinerary, and was not directed to do anything else.

On 3/8/2014, I began searching the internet for the best travel deals. Of course Booklt.com advertised the best prices. So I decided to use them for my plane and hotel reservations in Puerto Vallarta. Upon trying to book the trip, I noticed that suddenly the flight information was no longer available, yet much more expensive ones were. I wanted to see if this was actually true, so I used my wife's computer (different ip address) and suddenly the deal was available again.

I would like to warn other consumers about the poor policies that this company utilizes. Number one, do not use this company to plan any travel itineraries. I, unfortunately, was awed by the low prices offered at some nice resorts and I booked a hotel in Hawaii. Our plans changed and I had to cancel my reservation and was charged a fee of 19.95. I am okay with that fee, however I have not received a credit as of yet. Book-it charged my account within minutes of booking but now I am told it will take 15-20 days for a refund. To me that sounds very illegal that the company can hang on to your money that long. Being naive, I booked another trip with them and I have the same scenario, waiting for another large refund. Book-it will be using almost $3,000 of my money, interest free. That just doesn't sound right. I would not recommend using this website.

When I booked my hotel, I was charged $33.44/day for what was labeled Service Fees and Taxes. When I checked out of my hotel, I was charged an additional $32.63/day for what was labeled "Taxes and Fees". The hotel informed me that the original charges were actually "Booking Fees/taxes" while those charged at Check out were resort/hotel Services and Fees. I consider Book its labeling to be very misleading. They should call it what it is....BOOKING FEES and TAXES.

Upon trying to book a hotel with bookit.com, I had an issue with the online service. I had entered my personal information on the site several times and it did not go through. By the time I spoke to someone the rate had gone up, and hotel rates that I was able to view from my I-phone apparently were not available for them to look up because it was a mobile site even though I had given them the page number they requested. Apparently they can not view the bookit.com mobile site when you call in. I kept being told that hotels I was interested in were not available or twice as much as what I was seeing them for on the mobile site, as I was speaking to them. At the same time I did not want to continue putting my personal information online because it had not been going through earlier. I ended up settling for a hotel that was more than I had seen it listed for and not the one I had originally wanted (which was displayed on my phone as available, but I was being told was unavailable).

Do not use Bookit.com for any of your travel needs! I booked online and have had the worst experience when I cancelled due to finding a much better deal. To avoid an additional $25 fee I cancelled online but it kept saying that my car rental did not cancel so I called. They told me to call Cartrawler directly and when I did they said I had no reservation. After four hours on the phone with Bookit.com, I finally was told it was cancelled and it would be 15-20 days for a refund! Really? It took minutes for the charge to show on my credit card. This means I will have to pay the $604 for my entire trip I cancelled on my credit card to avoid interest and hope the refund comes. I am going to give 15 days and the refund does not show I will dispute the charges with my credit card. Priceline, Expedia and Hotwire are much easier to deal with and I will never rent from Bookit.com. The wait times are ridiculous and I seriously doubt I will get my refund after reading the other reviews. I travel quite a bit with work and leisure and I will never book with them again!

I booked the 21 to the 26th. When I got my confirmation after paying I was short a hotel night. Bookit sucks, the customer service sucks and watch your itinerary they will short your hotel a night and try to charge astronomical rates.

I went on to the site and found a place to stay for a night on way for cruise and one night after. However, after doing further research on area and place I was informed by authorities it was an undesirable place. So I called back within two hours to change and was still charged a cancellation fee. But being unprepared I rebooked another location Red Roof Inn on Power House Rd Fort Lauderdale, was assured it had been thoroughly checked. We arrived and unfortunately had unloaded all luggage, husband's chair and others also traveling with us, released driver to find corrosive material on lights, handles, rust and pubic hair in bathrooms, not one switch plate on and unable to use lock on door. All units with those we traveled with found same. Ended up with respiratory infections. Also complaints went on deaf ears. Disappointed all around with both selections..... We canceled our return stay and for forty more ended up in a great place and area....... Also no mention of train ten feet from room. Pool dirty, holes in sheets...

A simple transaction online turned into a mess. After attempting a booking online, I received an error number. After calling an agent, I'm told that they have put a hold on the funds and now need to release them in order to process the transaction, not a dollar hold, the entire hotel stay, a lot of money. After working with 5 agents over the day, nothing was resolved, the funds are still frozen, and they failed to make money for themselves by booking the trip and left me very angry. To some agents' credit, they did care but seemed to lack the knowledge and resources required to solve what seems to be an ongoing or perhaps deliberate tactic by Bookit.com itself. Either way, the money saved is not worth the intense frustration and as of this post, the problem remains unsolved. I strongly urge caution and would not recommend this company for online booking.

I am a frequent business traveler, so I always look for better deals to budget travel expenses. A friend told me about Bookit.com so I decided to try it. I booked a flight and hotel combo deal Saturday February 1, 2014, but an error came up on the next page. This was my first time using Bookit so I didn't call the error number right away and since I needed a flight that same week, I booked directly with Delta. I received a confirmation email from reply@ian.com via Travelnow.com stating that my Hotel reservation is confirmed and "Your card has been charged. The booking you recently made on the Bookit.com, Inc website is confirmed."

Tried to book a trip for Sept. 2014 to Vegas. We wanted to use the Bill Me Later installments. Well when we tried to book it an error code came up. Called BookIt and they could not find our booking, was told to call Bill Me Later and see if they had the info, we called Bill Me Later and they stated that BookIt had to release the booking. Was on the phone for 2 hours. Gave up. Next morning there was a confirmation email from Bill it Later so we set up our profile and there was a pending transaction from BookIt. Was told to call BookIt. We called bookIt back and explained what happened the night before (by the way Bill Me Later does not have any cross booking numbers). Michael searched for my booking and could not find it.

DO NOT USE THIS COMPANY! THEY WILL RIP YOU OFF! I booked a $1100 hotel for April 2014 via bookit.com in January 2014. Big mistake. I then read the god awful reviews of bookit.com on this website and 3 days later, I cancelled my reservation. As per the terms of my reservation, I would be subject to a $19.95 cancellation charge which is fine. When I cancelled my hotel, I was told that it would take 10 days to process my credit. 11 days later, no credit and I called them. They told me the credit would be processed in 3 more days. 3 days later, no credit and I called them. They told me that my credit "was under investigation" and wouldn't be processed for an additional 15 days. "Under investigation". What the heck does that mean? I told them that I would be disputing the charge on my forthcoming credit card statement and that I would be filing a complaint with the Better Business Bureau. I told them that they would be losing a customer. They didn't care at all. It's amazing that a completely illegitimate business the likes of bookit.com is allowed to continue to operate in the United States.

I booked my vacation on bookit.com thinking I am paying in Canadian Dollars. I was not aware this is a company based in the US (I should have done more research). Nowhere on the website is it obvious which currency you are paying in. Once I was charged I noticed it was in USD funds on my Canadian credit card. Called them and they said, pull up the terms and condition and look under the ninth remark and it states the funds are in USD. I asked the lady if I could find this information anywhere else on the website. She said no. If I had known I would have given a different credit card. I ended up paying $239 above what was quoted on the website. Super annoyed about it. I have nothing but nice things to say about their customer service agents. They all seem very pleasant to deal with.

We flew in to Playa Del Carmen, Mexico to celebrate our first wedding anniversary. We arrived at the Occidental Grand Xcaret prepared to enjoy our all-inclusive resort vacation to find that Book It NEVER paid the hotel for our package. We spent almost 3 hours on the phone with Book It trying to get the situation remedied. Book It promised to send a check overnight to the hotel's corporate office to make sure we would be reimbursed for the money we had to pay to get our room. We paid the full amount that Book It had promised to pay the hotel, as we were already in Mexico and just wanted to enjoy our vacation. We checked with the hotel the next day to find the check had not arrived. We again called Book It who assured me they sent the check, and for some reason the hotel just couldn't "see it" in their system. We proceeded to check every day (calling Book It, talking to the hotel's corporate rep in the hotel) to see if the check arrived. It never did, and we left for Minnesota at the end of our vacation.

By far the worst place I have dealt with. I booked a trip to the Bahamas for 5 days for 3 with meal plans. We accidentally booked the kids meal plan so we decided to call in and have it fixed. Keep in mind that it's only been 30 min from time of booking. The customer representative tried to stick us with the kids meals while telling us that the only thing for us to do was to additionally purchase the adult meal plans. They were very uncooperative until I mentioned that I just finished booking and threaten to cancel. She puts us on hold for over an hour to tell us that it will be reviewed and they would contact us within a few days. Yeah right, no this is not happening! We told her "** no" that it would exceed the allowed time to completely cancel our booking. She puts us back on hold for another hour. She gets back and tells us the that the time has been increased for another 24 hours and that someone will get in touch with us the next day. Ok, now that's what I'm talking about. Right?

Like Sharon the previous person, we were booking a trip to Hawaii online and after we entered our credit card number an error code with phone number popped up. I wrote the error code down and phoned Book-it and talked to Veronica and she advised me that she would re-enter the trip with our Visa numbers and she got another error so we we tried my husband's Visa and another error. I said I would check with Visa and found out that BOTH PAYMENTS went through our Visa and the trip did NOT get booked. I phoned Book-it back and they advised the supply of hotels were NOT available at that price anymore and it would take 10 days to credit my credit card...

I tried to book a hotel room in Chicago and received an error message and phone number. That's it. The error message itself was nothing more than a number. Turns out they took funds out of my account twice with no notification, no receipt... nothing. I had no reservation but spent 2x what the hotel room cost. I got an "I'm sorry" and told to wait 10 days for a refund. They neither tried to get this reservation with the hotel directly nor tried to provide an alternate reservation. Had I not have called to try and still book the room, I would have never known BookIt.com had taken funds out of my account. And they couldn't even get that hotel, nor did they try and assist with another one.

I booked a trip with BookIt.com and within 12 hours called them about the terrible flight layover times (given but you had to calculate not posted). They looked for a new flight within the same airline and gave me no option. Since I had booked the hotel on the same booking. After looking at the information, they were very deceptive about layover times and flight times. After hours of conversation, they said there was a problem and would fix it, no sorry, no thanks. They sent me a change (longer flight times and no layover times same flights). The agent told me to get transportation and I did but had already had booked it with BookIt.com. Had to complain to get a refund. United Airlines changed my flight (because of BookIt.com practices) but it caused another problem with transportation. The earliest Ferry from the island goes at 5:30 and we had to be at the airport at 7:00, so we stayed at the Marriott.

Left home in 30 degree weather wearing wool sweaters at 4:00 AM for a Cancun trip. Arrived in Cancun around 2:00 PM, 84 degrees only to find out that BookIt.com had not paid for our hotel that had been booked for over a month and paid for. Sat around the hotel for hours trying to get BookIt.com to get things straight. Numerous phone calls to them to no avail. After hours of hauling luggage, hot and tired, we put a room on our credit card just so we could shower and get some rest. The next day were spent trying to get BookIt.com to pay for our hotel. Finally, they did. I have no idea what happened as no one seems to think it's important to call and apologize to us or offer any kind of explanation. We stayed worried to death that we would get to the airport and may not have a flight back. The hotel apologized numerous times and said it wasn't their fault, BookIt.com has said nothing. However, I intend to say a lot.

Very simple. I book a resort vacation, after reading the reviews, it was definitely a poor resort. We called and was told that it was very simple if they did the process for us. It would cost lots more than 19.95 if we did it ourselves. The other resort was equally priced, and we have printout of the promo. Well we get back a week later, come the end of the month I get my credit card statement. I had the hotel part of the previous resort along with the new charges.

The Gran Porto Real resort is fabulous in every way, but BookIt.com made the beginning of our honeymoon there pure hell week. Imagine arriving at the resort after a long day of travel and going to the front desk to check in for a week's honeymoon with the honeymoon package only to find that the Gran Porto resort was never paid by BookIt. What a nightmare. BookIt failed to send our money to the hotel and the hotel never wondered why until we got there.

I booked a vacation to Miami and had a lot of trouble trying to get back home to Toronto. BookIt.com sent me my itinerary through email, which I used to check-in for my flight. Upon my return flight home, my friends and I went to the WestJet counter where someone told us that our flight is actually operated by American Airlines. We proceeded to the American Airlines counter, which was a bit of a ways away, where someone there looked at my itinerary and told us that our flight is with WestJet because at the bottom of the flight information it says, "This flight is operated by WestJet." After we finally got back to the WestJet counter, there was no attendant there. There was an airport information desk right in front of the WestJet kiosk where I asked if she could page a WestJet attendant.

I booked a Las Vegas trip with Bookit.com and all I was told by the Book It Representative Ryan was my representative. Per my conversation with him, he stated that if I decide to cancel, I must cancel by 8/31/2013 for a full refund.

Booked a nice room at the Wellington Hotel in NYC for 3 nights in February for May trip through bookit.com. Room was to have a 2 double beds. Pictures on their website show 2 beds in a newly renovated, bright, sunny room. When we arrived, we were shown to a dark, dingy, creepy room with a tiny little window and 1 little double bed. No updates or renovations here.

Very simply put Bookit.com used Bait and Switch tactics to get the customer to use their service. For example the photo that they advertised of the room were staying in shows a very nice room and states "standard room" but when you arrive to check in the hotel tells you that that photo is of a Junior Suite and will cost an additional $50 per night. It seems that they may "accidentally" do this in many instances.

My message to Bookit.com customer service 08/10/13:

I purchased two Cancun activities from Bookit.com in Feb 2013. It was a family of 5 package to Chichen Itza and to Tulum & Xelha. When I returned from Cancun on July 2, I received a credit card statement. There were two charges from a travel company at Cancun, each over $200, on the two days that I went on the activities. I contacted my credit card company tried to dispute the payment. They got back to me few days later saying that the merchant has a sales slip and I signed it. However, I didn't even bring this credit card to Cancun. Now I am waiting for the credit card company to send me the slip to verify my signature. I cannot remember whether I signed anything before I went on the activities but the credit card company said if in fact I did sign it, they cannot help me with that.

I booked a 5 day getaway to Myrtle Beach, SC. Airfare, hotel, and car. 3rd party "CarTrawler" notified me that my rental car confirmation was cancelled because they could not complete billing. Decided to call Avis directly and found out I was being overcharged by $140! I called CarTrawler and they say that they did not bill me but I am afraid that it will still be part of the total package. I also checked airfare rates through Spirit Airlines and saw that I could have done much better directly through them as well. Same with other hotels comparable to the one I chose through BookIt.

I felt rushed by the agent to book a special rate about to expire. Before booking, I asked if this resort was pet-friendly as I was traveling from a stay at my parents' home with my dog. (I had already noticed that it was pet-friendly on the Bookit.com listing but was just verifying this). The agent said the resort was pet-friendly and there were no additional fees associated with the dog and no additional needs with the animal. After booking, I checked the website of the resort to find that the resort requires a kennel along with current vaccination papers. When I called the resort personally, I was told only Bookit.com could handle this reservation. I called Bookit.com and, after a long wait on hold, they called the resort (again I'm on hold a long time) and confirmed that I would be allowed to stay, despite the requirement to have the papers and kennel with me. However, I would still have a $75 non-refundable pet fee.

Basically, the same. I do not exist in their system, and ignored for days when I asked for assistance to cancel. They are a bunch of crooks after your money.

The advertised items are not honored after paid for. Its deceitful advertising and they refuse to refund payment. I purchased a hotel stay package with BookIt. The package was supposed to include free valet parking, IMAX tickets and some other things. After paying, we received an email that listed charges for these items that were advertised on their website as part of the package. Because the screen was still open, I was able to take a screen shot of the web page we ordered from. I immediately called, and after about an hour on the phone, I was told that it was some kind of mistake, but they would have someone call me back to resolve it. I waited over a week for the call. No response from them. I called back and explained that it was specifically for these added benefits that were advertised in the package that I chose and paid for this hotel. They again admitted a mistake. I have spent several hours on the phone trying to get them to either honor what they advertised (I emailed a copy of the screen shot to the company) or give me an immediate refund.

I purchased the trip online for my wife and daughter to Samana, Dominican Republic; package included hotel, air and transportation. Upon arriving in the hotel, they got stuck for in elevator for 3 hours with no help. My little girl got scared to death and sent me close to 50 texts messages, "Daddy, come here and help me." After this incident, neither my wife nor my daughter wanted to stay in this place. I have tried to contact Bookit.com and there was no help. The only suggestion we got from them was to get a taxi, go to another place and get another hotel at our own expense. I have contacted my credit card and received partial refund for hotel only, since Bookit.com is claiming that we used a plane and transportation. We did not buy separate air tickets and transportation; we bought the package.

BookIt is charging customers a $19.95 fee every time you modify a reservation. The policy states that it is $19.95 to cancel, but their system is set up to charge a fee if you have any changes to your reservation. I added a guest to my room and it cancelled, reissued my entire itinerary and charged me $19.95. So customers should be aware that there is a fee to modify your reservations as well.

I booked a hotel through BookIt.com and when I arrived at the hotel, I was nowhere in their system. CSR at BookIt.com confirmed the reservation had never been completed and said she was expediting my refund. There are many hoops I could tell you about from the last 2 days but essentially, they confirmed yesterday that the refund had been processed and today captured the fund from my account. You can't get anyone on the phone without waiting at least 25-30 minutes. When you call the corporate office, the phone doesn't even ring. If you try the fax number, it rings endlessly until a voice says they're unavailable and hangs up on you. This is an unbelievably shady company. Do not use them. I have filed a complaint with the Florida Attorney General as well as the BBB. Not that it's going to get my money to me any sooner, but maybe they'll go out of business if enough of us file formal complaints with the Florida AG.

Where do I start?! I made a simple booking to Montego Bay for the holiday weekend. I had my brother on three-way to make sure we were all clear and on the same page. I explained that I was meeting him in MoBay flying out of FL, and he was flying out of NY. Apparently, that was too confusing for them to understand so they booked us both for the same flight coming out of NY. I’m thinking this is a misunderstanding; I’m sure they can fix it. Long story short, after talking to four different reps, I still can't get a solution to this mess. They clearly booked my flight incorrectly and had the nerve to try and justify it by making some nonsense reason. I'm so upset right now. This was my first and certainly the last time I ever use this miserable company. To my surprise, they truly don't know what they are doing and don't seem to care either. I’m so disappointed.

Unlike other travel sites, Bookit.com does not update your deal to include new discounts or complimentary things after you book your deal prior to the new perks. First operator, Rob, stated that he can make sure he'll update my deal if that ever happened. I called the next day. Desiree refused and said that I need to pay $20 to get the perks and discounts even though it's the exact same flight plan/hotel! She put me on hold forever and refused me again after "speaking to her supervisor". I said I was going to write a bad review of Bookit.com and never use their site again. She didn't care and carelessly said she was okay with that. What unprofessionalism!

I booked a room in New Orleans. The website said there were rooms available and so I booked the room. Three weeks later, they emailed me saying that my reservation had been cancelled as the hotel had overbooked. At this point, there are no rooms available as there is a festival going on. They said they would be refunding my money. It has now been an additional three weeks and they have not refunded my money.

They lied to me about the hotel and said it was brand new. After the reservation was made, I checked. It was a dump that was being remodeled and had the worst reviews ever. I immediately called back (the wait time for cancelling was 20 minutes). I pressed option 1 for new reservation and I got the same people. They just want you to wait if you are cancelling. Since it had only been five minutes, I was able to cancel the reservation. At least, so far, I have it in writing. They are such scammers. I am calling my credit card company to warn them. Do not use this service. It’s the worst ever.

Do not be fooled by any travel deal you find on Bookit.com. Their customer service is a complete joke and you'll end up paying more in the long run if you make the mistake of booking anything with them. I booked a hotel in Anaheim, with travel insurance, and closely checked the hotel cancellation policy before booking. There was a change in my plans that forced me to cancel the booking (well within the hotel's accepted "cancellation with refund" time period). On Bookit.com, I went to cancel my reservation and there was no notice anywhere that I might not be refunded for the price. I emailed their customer service on March 21 and again a few days later. It took them 16 days to respond. On April 6, they finally sent a response, flatly stating "you will not be receiving a refund for your cancelled booking." Many of the positive reviews they've received online seem fishy. Go with a more trusted travel site.

We booked with Bookit.com also. The flight went well and the hotel was fine, although we rented a car through Bookit.com in Costa Rica and were told when we got there, we had to pay a $1,000 deposit that would be returned. We have rented in Costa Rica before so we did not think anything about the deposit since it was returned to us when the car was returned on the last trip. This time was different. The car rental company was Economy and they kept our $1,000 deposit and we have not heard a word from them even though we have called and e-mailed them about our deposit. Bookit.com claims they had nothing to do with that transaction, but they are doing business with a bad company in Costa Rica who was taking deposits from other people at the counter as well as us. By the way, the car was returned in good shape with no damage done. Beware of Bookit.com.

I booked a trip to Punta Cana in September 2012, departing in March 2013. I paid the airfare upfront and signed up for deferred billing which consisted of two payments. First payment was taken in December 2012. The final payment was due in March 2013. For some unknown reason, the March 2013 payment did not go through, so BookIt cancelled my vacation without any notification. I had already paid $3,500 for the trip. Three days before I was supposed to leave, I went on the website to print vouchers and discovered the trip was cancelled. Customer service was not helpful. One month later, I have still not heard from BookIt regarding a refund for a trip they cancelled. Just horrible customer service.

I had a $50.00 off coupon that I was given for my terrible stay in SC in 2012. I was told I could use it on my next booking with them in addition to any discounts or any rates. That was a lie. I booked a trip to FL this year 2013. They were offering $50.00 off already for booking through them and I should have gotten my coupon off for my bad stay but that didn't happen either. I called the agent back and enquired about it and she gave me the runaround and at first she wouldn't let me speak to a supervisor. Haley ** was the rep and Stacy ** was the supervisor. Nothing got resolved and for that reason I will not book through these guys again. Very bad customer service skills and they are professionals in lying. Watch out! Stay away from them!

This is supposed to be my honeymoon. Long story short, I get double-booked, same place twice, and about 2+ grand gets pulled out of my account. Calling for the refund and speaking to their customer service the first time took me 2 hours on the phone... I called back the second time because my refund still has not posted - another hour and a half! Seriously... I called a third time because the price dropped on their website - about an hour on hold. Wow! Now I get to a stupid rep stating, “We have to cancel your reservation in order to give you the dropped price.” Now keep in mind I have a $100 discount from the original booking and all the screwup that they have done. She tells me, "I will cancel your reservation, which is going to cost you a night stay and an additional fee to rebook." What the hell, I do not want to cancel. I just want the price adjustment. But no, they have to cancel and charge and rebook. In that case, you are not saving any money; in fact, you are paying much more. Oh and my discount is non-transferable to the new booking.

When booking this vacation package with BookIt, I was told that if I cancelled before a certain date, there would be a $19.95 charge, which seemed reasonable if I changed my mind. What they didn't tell me was the airfare was non-refundable! They handed me a line of BS to get me to book it. Fraud!

I booked a trip to Honolulu including hotel, airfare, attraction and car rental ($5,163.21).The attraction was a dolphin encounter, which I assumed was at the hotel (since it was advertised in the hotel info). Upon closer review, the attraction I booked was not at the hotel, so I cancelled it. I received a credit but it took a number of phone calls (minimum 45 minute wait) and email follow-ups (booked 10/5/12, cancellation 10/31, credit received 12/14). On 10/31, I notified BookIt that I did not receive a confirmation on my rental car. Many emails and calls later, I was told there were no cars available. I called the trip insurance to find if I could cancel the trip and be reimbursed for the cancellation fees, but I was told no.

This website is the biggest joke that tries to call itself a travel site. I tried to get in on this sale, and the website goes down. So I called and was on the phone for over 90 minutes just to be told sorry and nothing can be done as the sale is over. I spoke to a manager who said there is nothing that can be done. They did not even have the foresight to think about the added volume to their servers and also did not even add any staff to answer calls; they just had the normal night shift trying to take all the calls. The best she could say is they are trying to think of a way to offer a second chance!

This company is highly unprofessional and unorganized. After making a mistake on their website, it took an hour and a half on the phone to get the associate to figure out how to charge me the quoted price. Two more phone calls later, we were able to sort out the card info. Three months later, I got an email saying that I owed them a past due amount and it would be sent to Collections. They had typed the wrong card # into their system. Another hour on the phone and they sorted it out. I would have much rather paid a higher price on another site than have the headache of dealing with BookIt.

I booked a trip with BookIt.com in November 2012. I was told there was not a hotel resort fee and decided to go with this hotel, which I will not name in this complaint. I called in twice to complain since I had booked both my plane reservation and hotel through this lame agency. Had I known beforehand that this hotel had a resort fee, I would not have booked the plane reservation being that I could not get a refund if I cancelled. I know now that BookIt was only concerned about their pockets getting filled. I felt that I should not have to pay the resort fee because, once again, like others who have trusted this company, was given faulty information. Also, I was never told that the shuttle service which I paid for transportation to and from the airport required that I download a transfer voucher from the internet. This was ** service on their part. Why was this not verbally communicated to me? My overall trip was only two hours.

I booked a vacation in April of 2012 to travel February 17-23, 2013. Due to Hurricane Sandy and the loss of so many instructional days, the February vacation was eliminated from the school year. When I called to cancel the vacation, I was not conferred with regarding the airline tickets (cancel, voucher keep them). I have know been told after eight phone calls that they are not refunding $200 per ticket, putting me at a $600 loss in spite of the fact that all airlines are refunding all tickets at full face value and BookIt.com is not.

I booked an all-inclusive, ocean view trip for 4 people to Jamaica in August with transportation. The flight booked by BookIt left at midnight the same day we paid for an all-inclusive package. I requested a change so we weren't paying for a day we wouldn't be there. They charged me $600 to change the flight claiming it was a standard American Airlines charge. I then booked an additional 2 people to join us along with 6 excursion packages. We received confirmations stating that everything was set. At the airport at check in, we found out that BookIt had voided 1 airline ticket and the flight was full.

We booked an all-inclusive (food, room and airfare) with BookIt.com and were lied to by agent the David ** and by the BookIt.com website’s description of promised amenities. BookIt has claimed they have no responsibility for the descriptions they base their products (trips) upon. However, BookIt is the representative and the entity we paid for the trip. In our case, the agent charged our card more than he said and the description was over 90% false, so we thought we were in the wrong place; our vacation was more than ruined. We also became ill on the trip because the misrepresented property was substandard. We were exposed to danger in the food. We got sick eating every day and in slip and fall occasions all over the property and in strange infections we got, and no medical facilities, supplies nor personnel. We've incurred several hundred dollars in medical expense since our return and I still have symptoms.

I booked a room and then had to cancel three weeks in advance. Twenty dollar cancellation fee was charged. Next time I will use Hotels.com with no cancellation fees!

On Wednesday, July 11th, I booked a hotel in the French Quarter of New Orleans for 5 nights from 1/31 to 2/5/2013. I had another family member book the same room as well. I also purchased travel insurance through Travel Guard for this trip. After booking the hotel, I went ahead and booked my air transportation through the airline company. The next day, without a clue - Bookit.com cancelled the hotel reservation for my room and then for a family member's room. I now have airline tickets and no hotel reservations. The greatest issue that I have with Bookit.com is that they are not at all a reputable company.

They charge hidden fees. In August, I booked my vacation to Jamaica with Bookit. The week before I was leaving, I found out that I had to pay $70.00 a day per child when I got to the resort. This was a total of $700.00 that I had to pay. They told me everything was included in my vacation, but then turned around and said that there was nothing that they could do, and I had to pay it. They wouldn't even try to compensate me for their mistake.

I booked my anniversary vacation with Bookit.com to the Atlantis Bahamas with the package that they promised, which is a free Atlantis Experience Pass with the vacation. The Atlantis Experience pass included: dolphin interaction, sushi and sake tasting at the Nobu, passes to the AURA nightclub and golf tee time. Upon my arrival at the Atlantic Coral Tower in the Bahamas, the front desk refused to process us for the Atlantis Experience. They instructed us that Bookit.com did not include it in the package. I called the Bookit agent. Troy expressed his apologies and said we would be compensated when we return home. Upon my return to New York, I contacted the Bookit.com office and have left numerous messages. It has been 12 days and no personnel from Bookit.com has returned my call.

I was traveling from the UK, where I live, to meet my friends from Canada. We were set to meet in Dominican Republic. We all used the same booking agent (David **) for the hotel booking, and our bookings noted that we wanted our rooms to be close together if possible. When I arrived (after traveling on my own from England), my hotel had absolutely no record of my friends' bookings. It turned out that BookIt.com (and Mr. **) had booked us all in completely different hotels! Despite dozens of emails and calls by me to BookIt.com, I have received no apology and no offer of compensation.

We booked hotel and airline reservations including seating through the BookIt.com website on March 4, 2011. The flight arrangements called for us to have to connecting flights for our travel to Las Vegas and the return flight. We wanted to obtain VIP check-in, and thus, the following week, I called the hotel in Las Vegas. They informed me that the reservation had not been sent to them by BookIt.com. This happened two additional times, and I finally reached a supervisor at the hotel, who contacted BookIt.com and found my reservation. This effort took over two hours combined time between BookIt.com and the hotel.

We booked hotel and airline reservations including seating through the BookIt.com website on March 4, 2011. The flight arrangements called for us to have connecting flights for our travel to Las Vegas and the return flight. We wanted to obtain VIP check-in and thus, the following week I called the hotel in Las Vegas. They informed me that the reservation had not been sent to them by BookIt.com. This happened two additional times and I finally reached a supervisor at the hotel, who contacted BookIt.com and found my reservation. This effort took over two hours combined time between BookIt.com and the hotel.

I purchased in March, 2010 a vacation to Las vegas through bookit.com, and they also had an add for some meal tickets that sound very attractive, and that we're suppose to have all the participant restaurants inside Caesars Palace, the hotel where I was going to stay during my vacation. Because it was my first time visiting Las Vegas, I decided to buy the Mela tickets also, but I had a very unpleasant experience. When I got to Caesar Palace I went to the store from where I had to redeem my meal tickets. I received my card that covered four persons for three days meals. I got the flyer with the restaurants that accepted the card, and the first restaurant was Planet Hollywood, right next to the store. Me and my family went inside, had breakfast and after that, decided to take a look on the flyer.

I booked a hotel and flight to Punta Cana, DR for Monday, November 23, 2009 until Friday November 27, 2009 under Booking ID# **. On that Monday, the day of our flight, my friend and I missed our flight due to miscommunication with the airport, who had us in Terminal A when we should have been in Terminal C. We made it to Terminal C with 20 minutes before the flight would depart and we were not allowed to get on the plane. Continental Airlines advised us that the next flight would leave on Thursday and we could take the flight then.