BookIt.com Reviews

Bookit was the most cost effective site offering the trip I was looking for. They also made the process very simple in booking the flight, room and excursions. I will definitely be coming back to Bookit.com for my next vacation. It was a great experience!

Unfortunately, this was a very disappointing experience I had with BookIt. I looked around for a few days and trying to find the perfect hotel and flight packages to celebrate my girlfriend’s birthday. Finally I decided to book with BookIt because the flight time they had work for us, and they have many package deals. We were very excited. Few days later, we received email stating “our quality control system alerted us your flight does not land to the location of the hotel” and they had cancel our flights. It was 4 days before our vacation. On Friday night, we waited on the phone for 43 mins until a representative was available to speak to us. Only to find the person was very rude and did not want to listen to us. We told her the flight stated it was going to Cancun when we booked and now we are left with no flight, all we wanted was for them to find us a flight that can match to the time and match the price since it was a system error from BookIt.

The most difficult frustrating customer service experience EVER. We were trying to change destinations for our upcoming vacation to DR due to all the negative press. After holding for 1.5 hours we finally got connected to a rep who had a strong accent and had a hard time explaining the process. It felt like we were going in circles. We clearly explained we are trying to pay as little more as possible to switch destinations but was open minded with dates and destinations. After another 1.5 hour we agreed on another destination with almost the same fees. She then comes back and says the difference is $1300!!?? Then says she has to transfer us to the airlines dept in order to change the flight which 88 people were in front of me!! Which would be up to 1.20 hours more!!???

The young Lady that helped me was very professional. She help me with my canceled trip to the DR and help us with a new trip to Jamaica next month. I really appreciated all her help to make this trip special for my daughter 18th Birthday/Graduation. Thank you again.

As I write this review, I have been on hold since 9am!!! I called as soon as they opened and I still haven’t been able to speak with anyone! Yesterday, I was also on hold for hours and by the time I spoke with a representative, the flight dept was closed. I am so upset, I am ready to call 7 on your side and report this company! I understand that there may be a wait. But, for two days, I have been unable to get anyone and as I wait, prices just keep going up. The prices yesterday were a whole $100 less. I am ready to just cancel my whole trip.

It’s so quick and easy to book and the price of our trip was amazing. Jamaica all inclusive plus round trip flights for 2700! That’s perfect! We can’t wait to go! Dunn River Falls is one of the most beautiful places!

We have been trying to change the destination as we are currently booked to travel to Punta Cana in 10 days. Very hard to get a hold of anyone, was on hold for 3 hours. We were told they would call us back with a resolution but still nothing. I would hope with so many news stories about the DR coming out, Bookit.com would want to help consumers and not work against them.

Changed our destination from Punta Cana to Cancun with all that is going on there. Staff was very helpful and patient as we tried to decide which resort to choose. Young lady who helped us was very pleasant. Only downside is American Airlines sucks! Charging us $200 per ticket to change destination when people are dying in Punta Cana resorts.

The service representative called me as I was having trouble finalizing my trip online. I thought "wow, did BookIt.com really just call me to assist with getting my trip booked??". I was 100% impressed with this type of service as we all know that anything not working online is very or can become very frustrating. So I shout out to BookIt.com GREAT WAY TO SERVICE YOUR CUSTOMERS!!! The service representative was very knowledgeable and helpful with all aspects of my trip. Again, totally impressed! I will definitely use BookIt.com again!!!

I was referred by the Travel Zoo website to BookIt.com to plan our Jamaica Anniversary trip this fall. I found that the rates were very favorable as compared to other websites I had surfed and you made it easy to shop for what we were looking for relating to flights, resorts, etc. I would recommend you if the opportunity arose in the future.

On phone for about 8 hours in total trying to re-book from Punta Cana to St. Lucia. Had to cancel entire trip. Quoted many different prices, trip went from $2800 to over $3700. The service was deplorable. Now cannot get my flight credit as Bookit and JetBlue are saying different things.

I was originally booked for Punta Cana and has already paid for half of the trip. With the recent events of American tourists dying I was afraid to go. Booking was able to change my resort to Jamaica. I paid a $25 fee which I feel is reasonable.. Thank you so much BookIt.com!

Jeannine ** provided exceptional customer service and went above and beyond with helping re-arrange travel plans due to the situation in Dominican Republic. This caused much undue stress and Jeannine was nothing but a delight in rectifying our horrible situation. Jeannine jumped through every hoop she could to help us coordinate new travel plans. She has made us Bookit.com customers for life. Go Jeannine!!

Marshal was superb! He was very accommodating of my requests, and very polite and knowledgeable about the resort I was interested in! He was very courteous and very friendly. I just got back from Mexico using BookIt.com and I was very pleased and I had an amazing time! I'm always going to use your company, because of my experience with Marshal today!

I called to ask questions about a future reservation and resulted in booking with a guy name Marshall. He was so enthusiastic and very helpful. I appreciate his efforts in getting me the right deal for my birthday trip to Jamaica.

I had multiple issues (all my own doing), and one by one they help me resolve all of them, thank you so much!!! Ms. Shelly Ann ** for being so patient with me and all of my issues, you are an asset to your company!

Trevor was very nice and helpful with changing our plans to a different location. He made the 2 hour phone call not so bad by letting me know where we were at every step of the way. He checked in with me every so often and to kept thanking me for my patience and understanding.

I will always use BookIt over the other travel sites!! My partner uses a different site and he always pays at least $200-$400 more than I do... As a business owner it works well and I get to save money! GO BOOKIT!!!!

I can't say enough good things about BookIt! We had first booked to go to the DR but with all the issues going on decided to change. Derick made it so easy, ensured all our questions were answered, and found us an awesome resort to go and celebrate our marriage at in Cancun! We are extremely pleased!!

Rebooking Punta Cana trip. Thank you for helping me rebook my vacation. Your process was fast, easy and painless. Now my wife and I can sit back and relax. The operator assured me that my comfort and safety was her first priority. Now we can't wait to start packing for our amazing trip to the luxury Bahia Principa Sian Kaan.

Roquan ** was extremely patient and helpful while helping us modify our vacation from Punta Cana, DR to Puerta Vallarta, MX. He answered all of our questions all the while maintaining a high level of professionalism. Thank you Roquan. Kirk and Melody **. Memphis, Tennessee.

I found the same hotel for cheaper on the hotel's website. Please call me back as I have tried to call and I was on hold for an hour and a half and nothing. I have attached a picture to prove it. I just want my money back. Please call me.

Sooo I booked my sister's flight directly through United Airlines and was able to switch it from Punta Cana to Cancun for only 34 dollars. I asked them to look up my flight that I made through BookIt and was told it was BookIt themselves charging customers a 200 fee to change even with everything going on in DR. I called bookit to change my hotel and flight and was on hold for 4 HOURS AND 15 MINS!!!! Just for them to give me the same hogwash lie about the airline not letting them transfer people tickets without a fee.. very disappointing especially since this isn’t my first time booking my vacation through them.

Waited over 2 hrs to speak with a representative and took an additional 2 hrs to change my reservation, on top of all this they wouldn’t waive the $25 fee. I would never recommend anyone to book with BookIt.

Hi, When booking my trip, I received several error messages asking me to try again later. I finally received my confirmation after many attempts so I was worried if I was charged multiple times. I then received several requests to review my experience, as many times as I attempted to book my trip. Please advise if I was charged multiple times for the one trip. Thank you.

Quick trip for bingo in Vegas. Love your site. It is my second trip with BookIt.com!! Will not be my last. This is so easy and I can do most of the work without a phone call. Thanks for making it fun!! Most of all your site gives me the best knowledge of where I want to go.

We initially booked our vacation to Punta Cana, Dominican Republic earlier this year without incident. After the media publicized the mysterious deaths and illnesses in the Dominican Republic, we had second thoughts about going. We came to an agreement to change our destination. It literally took us two weeks and hours and hours of phone time (on hold longer than talk time) to make this happen. I will NOT be using BookIt.com again. The customer service was unacceptable while trying to change our destination. Horrible.com!!!

I have been attempting to contact BookIt for over a week about my upcoming travel on June 28th, 2019. Every time I call, I get a different response and the "Flight Department" always seems to be closed. I have been sent on a wild goose chase between the airline and BookIt and as I currently wait on hold 1 hour and 15 minutes in I am getting more and and more frustrated.

I booked a trip to Punta Cana with some friends to stay at the Hard Rock Hotel. I called to cancel the trip when people started dying. One person actually died at the resort we were booked to stay at. The trip was non refundable and lucky for us, I did get travel insurance. I now have to submit a claim and hope I am successful at getting my money returned. It is disappointing that with so many people dying, the FBI involved a new travel warning on the country, they would not offer refunds. Will not be booking with them again.

Everything were so easy to do, they have plenty off deals to choose from. The only issue I had, I couldn’t picked ours seats when they said we will be able to do so after we booked. We are traveling with 2 teenagers, I would prefer if we all seats in the same row so we can keep eye on them.

I spent my 1st time calling you about a serious issue a whole hour on the phone and no one picked up my phone call. 20 minutes later I tried again for 45 minutes and no one picked up the phone. I'm not very happy with the lack of human contact or any contact at all. I had a problem and could not fix it because no one would answer the phone.

Thank you for calling me when I was having difficulties booking online. She was very patient and determined in getting me the best deal on our flights. Thank you. You have a great customer service rep. Looking forward with booking with you guys again.

I had a reservation with a resort in Jamaica, I checked Bookit.Com's site and their rate was SO much better! So good I called to make sure it was legit! The first gal was not sure of all but then James ** called me and he set me up with the best rate and trip I could only dream of! I have used Bookit.com before and never an issue!

Very patient, attentive, and sweet. Went over every deal until we found an accommodating one. It was my first time calling. I am very excited to go on this trip with my five-year-old little boy. Thank you so much for the service.

The reason why I gave them 4 stars because when I got to the end to pay I kept getting a error message so I had called and get help but other that my overall experience was great. They have have some great prices and I often come here to book trips for my clients.

I went to Grand Palladium and the resort is beautiful and food and staff was great however it leaked in our bathroom when it rained one night. This resort is also not for friends. It's more for couples. We was bored by 9pm. If not for these two issues I would give 5 stars.

With chaos erupting in DR, Bookit.com was extremely accommodating when we decided to change our travel plans. I had sat on hold for over 3 hours and wad posed some questions that I needed to discuss with my traveling group before finalizing and Shaya set a time to call me back and actually called on time and still allowed me to call and ask additional questions. After we solidified all plans, she walked me through the breakdown and made sure I understood all changes and how the money was dispersed. I pray the trip goes amazing and I can come back and rave about the experience.

I just booked my second trip through BookIt.com because my first trip was so awesome. I went to Jamaica and it was pure luxury. My check in was fast, and easy. My payments were priced great. I had no problems with customer service at all. It's just a long wait time if you call. I changed my trip 2 different times and all my monies were transferred correctly. I called often and was always taken care of immediately, the agents were knowledgeable and super nice. I will review my second trip as soon as I come back. Don't doubt bookit.com.

This is my second time booking a trip with BookIt.com and the experience is always easy, helpful and user friendly. I will always recommend to family and friends and will continue to use this site when planning trips. I find that the deals at bookit.com are way better than any other sites and the descriptions are clear and informative. I love how I don’t have to go to the actual site of the hotel to get a better grasp of what the hotel looks like. There is even videos of actual guest stating the experience while they are in the hotel.

I called and modified my reservations 3 times! Finally on the 3rd attempt they got my reservations correct, spending 75 dollars! Each time I specifically said I wanted sea view and was only booked regular room, I almost said forget it but I really want to go to Jamaica, so hopefully now my room is correct... Fingers crossed.

When to call about flight changes you are on hold for over 1 hr. Specifically booked this trip because it was a direct flight and know I have stops and may not make my connecting flight but they can’t change. So disappointed in the service. Still on hold while I’m writing this!

Me and four other travelers had to cancel our trip to Punta Cana, that was set to leave in October of 2019. I called and tried to change our flight, so we would lose out on going on the trip and they said that there was a $253.00 fee so we decided to just cancel it and let them have the payments that we already made. So when we finally cancelled our trip (we read all the term and conditions). We had up until September 29th to cancel our hotel. Any cancellations after the 29th of September and we would be charged for two nights. This is currently the month of June and Bookit charged us for the hotel. This is ridiculous and I wouldn't suggest that anyone use Bookit. They follow a script in front them and can't answer any of the questions that you have for them. WASTE OF TIME! People are turning up dead left and right in DR and we didn't feel comfortable going out there and this is how we get treated?! UNACCEPTABLE!

I am so glad I used BookIt for my vacation to Jamaica. Such a great experience and very easy transactions. Prices are great and cheaper than some other sites! I would recommend site to anyone!! Thank you for making it easy!

Great prices and lots of options. Customer service is where they get you. I was delayed 2 days and BookIt.com extended my vacation working with me. I have used them for 4 years and would not go with anyone else.

This is my third time booking a vacation through Bookit.com. It has always been a pleasant experience. I had to cancel and reschedule using the insurance I purchased and I received my refund very quickly. The website is very user-friendly. Thank you for making my vacation even better!

My representative was wonderful and very helpful. I will definitely be making additional travel through BookIt.com with the same representative. This site is very competitive with their pricing and I ended up saving over $200 per person which saved me $1000+.

My online reservation showed an error and I called customer service to make sure it went through. It had not, the representative provided great service and made the reservation for me. She was attentive and kind, explained all the conditions of the reservation and sent me a confirmation via email.

Am not happy about the changes in price during the booking. But this site price is cheaper than other sites that I have visited. Customer service is very patient and helpful. But it’s hard to to get to your current booking sometimes.

Tried to cancel a booking within 30 minutes of the original call due to an error that the agent had explained. After discussion with their agent and the manager on site, they were unwilling to accommodate. I know that no transfers had been made yet they would not cooperate. In addition, their charges were more than the hotel prices. Very unpleasant experience.

Booking was easy and I love how they have the pay delay. It helps for those of us that don’t want or have the full amount to pay all at once. Plus most of the vacation destinations have all inclusive which is great as well.

The rep was extremely helpful, patient and resolved my issue quickly and efficiently. She explained everything thoroughly and took her time in helping me. I’m extremely satisfied with the assistance I received and would use BOOK IT again simply how easy it was to fix an issue.

Was a nice experience to do my booking with you. I recommend to all my friends. All the hotels are super nice and I hope the one I pick is a good hotel and have good time and nice experience. I do not know the location but I hope have a wonderful time. Last year I was at Cancun and the hotel was super. I hope the same this time.

Because of the violence and multiple deaths of American tourists in the Dominican Republic, we decided to modify our trip to a different destination. BookIt has hangup in our faces and refuse to refund or modify our trip. We were told that tourists who are traveling to Dominican Republic in June have first priority. Our trip is scheduled for July 1st and no one has returned our phone calls. If you call and try to speak to someone about a flight they will disconnect the call. I will never use BookIt again!

Hello, this is what I wrote them: "I booked a reservation a day ago and had to cancel thru bookit.com. I was deducted $692.41 for canceling a reservation I made within an hour of reserving it. Here is info of reservation: Property Name: Divi Aruba - All-Inclusive. BookIt.com ID: **. Cancelled: June 9, 2019 at 02:43PM. I think this is outrageous and I should be refunded all my money. How can you run a business by stealing people’s hard earned money. The computer glitched and booked it on the wrong hotel. I shouldn’t pay for someone else’s mistake." I have wrote them countless times to no avail. They should go out of business, total rip off.

A few weeks ago my best friend and I booked a 7 day vacation to Punta Cana Dominican Republic. Since that we have learned that 4 tourists have violently died and the FBI is investigating. While booking our trip I also purchased Travelers Insurance thru BookIt for an additional fee. After hearing about the 4th victim I decided to change travel plans to another Caribbean location. I contacted BookIt yesterday and was told that I would have to contact the flight carrier and cancel that flight and book to my chosen destination thru them, it would cost me an additional $200 per ticket from the airline plus $100 to BookIt for changing. When asked why my costly Insurance did not cover this I got double talk. This is the first time I used BookIt and If they are unwilling to change my travel destination and put my life at risk I will be forced to take legal action regardless of the small print I agreed to before.

BookIt made the booking process very simple. All the hotel and room information was readily available and clear. Viewing all the hotel amenities and activities was simple and straightforward. I will definitely use the service again when planning our next trip. Looking forward to a fun tripo.

Booking through BookIt was easy, fast and cheaper than other platforms like Expedia, Orbitz, etc. I mean when I compared it was $561 less than Expedia. Now that's saving! BookIt is our new way to plan and set up future vacations.

Worst experience ever and I will never use this company again. I have tried for 3 days after booking to contact someone. Now I'm past my 24hr cancellation period and screwed. I was not given airline options. Booked with Spirit which charged me an additional 400 dollars to carry luggage to a surf destination. And because there is no contact from Bookit I have no recourse. They have cost me hundreds of dollars. Due to their lack of communication. Horrible horrible company and customer service.

Better in every way than other sites I've visited or used... and consistently less expensive. The website is intuitive. They offer everything needed to book the vacation. We have used them several times to visit Mexico. We had an error on our last booking but they helped us fix it.

BookIt saw I was having trouble with finishing up booking online so a representative called and walked us through finishing the transaction. He was friendly and patient. We were pleased with booking and the follow up email and itinerary.

It was so easy and simple, my experience with my booking agent Lotoya was great, from now on I will let Bookit handle all my vacation packages. Everything was just great. I can't wait for the time to go on my birthday vacation.

This is our fourth time back. The resort is safe, fun, relaxing, and a great place to relax. There is as much or as little to do as you want. Our favorite! Love the variety of restaurants. The agenda for the next day is wonderful.

I just book a vacation deal with BookIt.com in which I've used in the past. I've always had good service when booking my trips online. It's easy, fast and accurate, this is an excellent web site to use, I like that you book all your needs in one place.

Price Jumped after confirming package. Called Rep and he wanted to change my entire flight plan stating initial flights are not available to give me price I was quoted before confirming to BookIt. I told him to leave my package as is. Will continue to use Expedia or Orbitz.

Mr ** was very professional and respond my question in a professional manner. My booking was done without any problem. Thank you Very much for all your help on my next trip. I hope I get a person like you.

Great agent named Marshall helped me!!! Good guy!! I appreciate the help on such short notice. Very well thought out and a great attitude. I'd do it again with Marshall any day. I can not wait to enjoy this trip much needed.

Wonderful customer service. She was very helpful and knowledgable about what I wanted. She was carrying and super nice. Some things I didn't know about and she was helpful. She researched all the answers to my questions and she was very patient with me. She explained everything thoroughly and very calm. I would use here again definitely!

Why did you take the money from my account this time, never ever did that before, not happy about it. I have always paid for it at the motel, the day I was there. Maybe the last time I ever use your service, also it is higher priced than ever before.

I have been searching for vacations within my price range and packages with hotel and airfare with convenient flight times. This website was easy to use and I now have our trip for 4 planned and am excited about the rooms, price and everything.

I had a young lady by the name of Janelle from Jamaica help me book my trip and she was very helpful and friendly. 10 star for her. She explain all the information in details and that is what you want people to be very helpful, not just take your bookings and not be friendly.

I attempted to log into BookIt.com and had no luck! Even with resetting my password. I had to call customer service in order to make changes to my reservation. The page kept on redirecting and then would state that page failed to open. Please fix the issue.

The representative that I spoke to on the phone was very helpful. She was not only VERY NICE but also did a great job on getting me the best rates and helping me get on the same flight as my friends!!!

I was doing research to book a resort in Punta Cana Dominican Republic, I spent about 4 hours in total and in BookIt.com I found the best deal, the one in second it was not even close. I'm not using any other method next time.

My experience with BookIt has been wonderful both times I’ve used it. Karrien was super helpful and made me (even more) excited for my honeymoon. She was thorough and fast. Thank you :). Can’t wait for my honeymoon in Jamaica!

Everything went great with booking. Just waiting for confirmation and says still pending. Looking forward to visiting Cozumel and the resort and fun in the sun! We also are hoping to go on a few excursions and it will be my sister's birthday when we are there so celebrate!!!

This process has been so stressful. We have our package booked. A week before the trip, I get an email from them, stating that my hotel has been shut down for 'mechanical' issues, and I need to rebook. I reply to the email to reschedule the hotel. No reply. I call the booking agent, and they send an email to the booking department as well, but cannot help me over the phone. It is now 2 days away from the trip, and I have no hotel, and have spent almost $3700 on a trip I don't even know if I will be able to take. Stressed to the max!!

This was extremely easy to do. And the selection of vacation packages was incredibly big! It was also great that we could split the payment between several people. I was a little disappointed that we may not be seated together on the plane but no big deal because we only have a 3 hr flight.

A friend told me that I could book my vacation with BookIt.com and pay in installments. I logged on to BookIt.com, and it was so easy to choose the hotel and sign up with BookIt.com. The experience was smooth and seamless. Now I will tell all my friends and co-workers. Thank you!

The gentleman that my wife and I spoke with was very helpful during our booking. He was knowledgeable, professional and very friendly. He made us feel extremely comfortable with the entire easy process. I’m sure if we have any future questions or concerns they will be handled in the same manner.

I had to cancel my trip per my doctor's orders and this was by far the WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD. The customer services representatives can’t help you with anything but booking and taking your money. They transfer you to all these different departments. I sat on the phone for an hour and 1/2 to speak with the flight department after being transferred there by a customer service representative only to hang up and call back and was told by another representative that the flight department is closed until tomorrow. They make it nearly impossible to make changes too or receive/redeem your flight credit. I WILL NEVER USE THIS SERVICE AGAIN. I WON'T USE ANOTHER AGENCY LIKE THIS JUST BECAUSE OF THIS EXPERIENCE. I can go on and on about my experience and how horrible it was but I think you get the point. Shame on you BookIt.com.

Customer service Needs some work. I was on hold for a very long time and when I got through I still couldn’t get any help. I had to call the airline myself. I was calling regarding my seating for our flights. I was unable to get insurance for my flight because the site was in there and we get through. I wanted to see what actions was available so definitely your site and customer service needs a little work. This is my first time using BookIt. I usually use Expedia So hopefully all goes well with my trip.

I have used Bookit to book my summer vacations for the past few years, and had good experiences until now. I attempted to book my flights along with hotel accommodations, it was a total fail. The flights offered were through Interjet, which is an airline I like. Each time I attempted to confirm the booking and pay for it, the system kicked me out. After making several attempts I called the customer service number. The representative attempted to help as well but kept getting the same response. We were on the phone for a while. She conferenced the airline representative and there was a language barrier. We were hung upon, and made a second attempt. It did not work out. I was tired and frustrated with something I thought would be so easy. I ended up having to book the tickets separate from the hotel accommodations, as was suggested by the representative, which was a bit more expensive.

I booked my trip online. After booking I checked the website for the actual hotel. The hotel website was a cheaper rate than BookIt. Yet Bookit says they have the “cheapest rate, guaranteed”. I spoke to customer service and they said that there wasn’t anything they could do. I will not use bookit in the future and will not recommend it for anyone else to use. The total bookit was going to charge me was $1,436.16. The total the customer service agent from the hotel (named Leo) told me it would only cost $1,091.

This is my second time booking with BookIt. This is the only time that this has happened. I have been looking for over a year ever since I got back from my last trip to Mexico. The pricing changes all of the time, I booked when I thought it was the best price. Last time I booked when it was the best and it was.

We worked with an excellent agent by telephone. My recommendation is to get all the information online, and then book by phone. Everything explained in detail and it was very reasonable for us to do an upgrade.

I will never book travel with this site again. After paying and booking I received an e-mail saying my flight was no longer valid. I called to change it and was told I needed another deposit and to wait to be refunded for the first deposit. The only option was to cancel the entire trip and wait for a refund or to pay for the flight in full now. I am very disappointed. I kept my hotel reservation and will book the flights on my own because of the poor customer service and the customer service rep who I could hear laughing at how upset I was by this booking error.

Myself and several friends booked a trip to Jamaica - it was the easiest trip I've ever booked. To sweeten the pot, I was able to use a coupon. I would truly recommend booking through this site. Agents are always available to speak to.

Was having issues with dividing payment and customer service representative was extremely friendly, helpful and patient. She even helped me make sure my reservation was confirmed! She had even stayed at the same resort and gave me helpful tips for when I’m there. Was extremely helpful.

I will never use this company again, before you use any site like this read the terms a first. However, the terms are so pro vendor that the consumer will lose every time. I scheduled a vacation for 6 days, but I received an email that my flight had changed which shorted my trip to 4 days, but my hotel stay didn’t decrease. I was on the phone constantly trying to correct the issues, but the hold time is ridiculous and once you get them on the phone it's more hold time and then you have to wait for a response. Bookit has to reach out to the venue where I’m going to stay to see if they will adjust my stay, however an email was sent a week ago and after calling again the email from the vendor hadn’t been addressed. If this matter isn’t resolved I will lose $540.00 which is unfair to me THE CONSUMER. This is deceptive and I hope I get a response soon or I will continue to write reviews monthly.

Terrible experience with the automated password reset process and customer staff (Giovany). I didn't book with Expedia because rates offered in Bookit were lower but as the booking process progressed I ended paying the same thing. Very disappointed with the slow "automated" password recovery process and offended with the responses I received from the two customer service agents I followed up with to try to resolve my issue. Since my upcoming reservation is mandatory I will have to pay more for the expenses of the lodging due to the Bookit.com.

Called in to change five separate reservations for a family reunion. We needed to accommodate various age groups and interests. The customer service rep was so patient and helpful! We can now rest easy that we are going to the perfect spot in the Bahamas! Thank you!

Easy to navigate and simple to use. Functional with user rich content. Two suggestions: First, it would be nice if the site would allow for the user to select multiple adjacent/area locations following the initial search (left side frame bottom, after the search results are provided in the right pane/frame). Second, it would also be nice if the "map it" function was also placed on the hotel details page, and not just on the search results page.

This website was very helpful in booking the dream vacation I was looking for. This process was very fast and easy to do, and I would like to say thank you. And to the people that are looking for a vacation go to BookIt.com.

Their customer service department is NOT customer service friendly. I have spent countless hours on the phone with them in the past few weeks regarding a cancellation of my son’s trip. Everyone has a different answer and no one follow through with through with their promises. I have used BookIt in the past for several trips but never had to call into customer service. After speaking with several of the representatives I will never use BookIt again.

The overall process was OK but not great. The agent I spoke to seemed in a hurry and not very personable. They also had a heavy accent and was extremely hard to understand. I ask several questions and they either didn't know the answer or didn't want to take the time to explain, again appeared to be in a hurry to just get the transaction completed. I had an insurance question and was told I would need to speak with someone else and needed to be transferred. When transferred I was cut off. The agent did call me back and transferred me again but to another agent that didn't know the answer to my question. This agent transferred me to yet again to another line and I was on hold for over 5 minutes and I finally just hung up without getting my question answered.

I made a reservation, got an email with different flight information. Trying to reach them out from 2 hours by chat and by phone. People on the chat sends me away to call. When calling no one picking up the phone. Worst costumer service ever!

I have been trying to get a rebooking situation handled since Thursday immediately following the email I received. I have gotten completely different answers from everyone I have spoken with. In addition, the other couple that booked the trip with us received completely different answers and had their trip handled in a more timely manner. Here I sit typing this message while being on hold for the past 40 minutes....and this is my 8th call to them today to try to get answers after I've been sent on a wild goose chase to contact the old resort, new resort and travel accommodations that they supposedly handled on the front end. Hoping I get answers this time...oh yeah and my flight is in a week! Lovely way to spend my day, maybe I should note I've been trying to contact them for the past 3 hours as well. I did not change the phone number listed on my account because I'd love for someone to contact me to help get to the bottom of this!

After numerous attempts to book a new reservation online, I called BookIt this morning and after a few error messages the agent was able to finally confirm my reservation. The agent was very knowledgeable, understanding and patient. I was very satisfied with the agent who assisted me on booking this reservation.

I’m very disappointed, I found a better price on Expedia by over $100. I emailed and called within hrs. I received no return email, and waited 15 min and phone was not answered. I emailed and phoned more than once. This will probably be the last time I book with BookIt.

It was pleasant and simple to book my mini vacay through BookIt.com. My agent was Ryan with whom I spoke to on two separate occasions. He was both friendly, polite and informative both times. I would definitely recommend you all to family and/or friends.

The agent over the phone who did my booking should be fired!! She lied to me! I reportedly requested to fly through Atlanta. She stated that there were no flights available through Atlanta which was a lie. She was only looking through United Airlines flights and not Delta. She now has me on a three hour layover which I did not have to be on and I could’ve flown through Delta. Because of your ** customer service you refuse to change it and own up to it. You were supposed to pull the tape and listen to her incompetency so that I can prove my point and switch out. You also refuse to do so! You stated because I agreed to the terms and conditions. That is correct but it was based on her lie that she told me. Even given that she also lied and stated there were no earlier flights available which there are so now she has me on this three hour layover which I do not have to be on. I still want my flights changed and I want Bookit.com to own up to their mistake.

Everything with my BOOKIT travel plans went well but when it came to getting information on Trip Insurance the system failed. I clicked on details and it wouldn’t open just went to a window with AIG and no info. I really wanted to get details on insurance. Disappointed.

Thank you very much for offering this. The website was very easy to use and book me and my husband 20 year anniversary celebration. I hope and pray nothing goes wrong with our room because we are so very excited to go on our long needed vacation.

I really enjoyed the convenience of booking flight, hotel and transportation all in one location. The site offered over $200 in resort credits, a room upgrade and other free services just for using the site. We ended up with a 7-day all-inclusive resort vacation in Punta Cana, DR for less than $6k including air. Great deals, great selection and really easy to navigate. Definitely recommend.

Marshall was very thorough and double checked information he was unclear about. He was familiar with the resort. He recommended the trip insurance and quoted the reasonable price. He was very pleasant to deal with. He went at a slow pace for me and did not make me feel rushed.

Superb customer service - everyone that I've spoken too has been phenomenal. So sweet, attentive and patient. I wanted to change my resort due to an attack on a woman by an employee of Majestic Elegance. The customer service agents were thoughtful enough to listen and allow me the time to change the resort for concern of mine and my husband's safety. Thank you BookIt.com. You never fail me.

My booking agent Trevor was absolutely amazing! He was kind, intelligent and very savvy. He took the time to shop the flights that fits my need and he also thoroughly explained everything! You guys need to promote him to manager IMMEDIATELY!

Hello BookIt.com,

The pricing for our booking was very reasonable and the whole process was efficient and provided many different options. Having done considerable research through various other avenues, I am certain that the prices offered are lower than I could have achieved through my own booking. As soon as the booking was complete, we had confirmation emails from the airline and from bookit, which provides some confidence in the process as well.

Very easy!! I like the way you can view variations of flights, hotels and dates very quickly to get the best rates. I booked a package to a 5 star resort with round trip air and round trip transfers to and from airport and resort in less than 30min. I checked multiples variations of the trip in that time span.

Jayme was the person who helped me, she did a wonderful job answering all my questions. The first hotel was booked so she helped me find another one. She was so patient and sweet. She definitely did a wonderful job.

This was my third time booking with BookIt. However, this time was not the best service as previous. The agent wasn’t knowledgeable of all the deals available for members nor area input. We use again. Please improve agent service when calling.

Jim was very helpful and seemed genuinely interested in helping me get what I was looking for. He found the best deal for us. He was very pleasant on the phone. He reviewed things thoroughly so there will be no surprises. My thanks to him.

Very quick and easy. No issues whatsoever. Would definitely recommend to friends and relatives. Good experience and very good site. Was able to navigate without any problems. Glad I was able to come acroos site and I checked it out.

Easy. No perks for single travel though. I have used BookIt.com lots of times. They are very user-friendly. No hassles. Again, single travelers should not be penalized. We spend money just like everyone else.

I travel alone and wanted an All Inclusive for 1 and it was a long search. Thank you Booking.com. The price was affordable. I look forward to my vacation. Happy Birthday To Me! Mexico Here I Come! Will write a review of resort.

Overall I have great experience, I'm looking for place where I can order whole package, which includes flight, hotel, and transportation. And I was able to do it using BookIt.com. There are two, IMO, which could be improved: 1. Detailed room information with more room photos - I have to go to hotel web site to check that; 2. The insurance and cancellation protection quite basic, cancellation protection basically makes no sense at all.

The customer service agents were on point with helping me book my trip for my birthday. And any questions that I had in regards to my stay there, as well as flight info, they’ve answered and assisted me with any information I needed.

I found the best pricing on BookIt.com and it was fast and easy to use. It had the best flights available for my trip. I really liked that you can make payments on certain trips and luckily I was able to take advantage of it on my trip to Cancun. I took over 2 months looking for the best hotel for a great price and when I looked into bookit.com I immediately bought it then and there without second guessing myself. Best purchase ever!!

Made it very easy to find our dream vacation! We found it all in one spot. Beautiful photos and ratings helped our decision. BookIt was recommended by my daughter and her husband when they went on there vacation! We can’t wait to get on the sunny beaches!

I was very pleased with the service I received while booking my trip. I am a little challenged with computers, especially my phone. I was able to do pretty good, pretty easy. Don't think I made a reservation for my transportation to and from the hotel, but, guess I can pay when I land.

If I can give BookIt.com 0 stars I would. They pride themselves on having great customer service but that has been a complete fraud. I received a flight credit for a cancelled flight and I have been trying to redeem that credit for the past two weeks. I have called customer service to help me with this about 8 times in the past couple of days. They transfer me to the flight department because apparently that is the only department that can assist with flight credit. Every time I get transferred, I've been on hold for over an hour and then it hangs up. I tried calling again yesterday and the customer agent told me that sometimes the flight department closes if there are too many calls??? What?! Anyways, I need to book this flight last week for an emergency trip to see my family and that didn't happen and I had to pay out of pocket. Stay away from this website. I have never dealt with such terrible travel customer service and I am a frequent traveler.

It was a easy process and very convenient. I was able to find a flight that was suitable for me and my husband. In addition, I love the option to spread the payments out. The website was easy to navigate through and I understood all procedures.

I am new at this. Never took any big trips before. The travel agent that helped me was pleasant and patient. She let me know about upgrades to my trip/hotel/flight without being pushy or overwhelming. She took her time to explain things to me and ask what I was looking for in my trip. I greatly Appreciate all her help. Highly recommend booking a trip through BookIt!!

Just saved $600. on BookIt vs. another web site. Have used BookIt many times and I will continue to book our trips with you. The website is very easy to use. Thanks again for providing me with the best price on our trip.

The site is Quick and easy to use, very user friendly. They offer Lots of options and Great deals! I like the flexibility of travel times and flight options and locations. I would definitely use this site for travel booking again!

The representative was very professional and nice. She took her time when answering all my concerns. I did ask her a lot of questions. I didn’t hear no attitude in her voice. She was the best. I hope if have to call back I get her. I’m so sorry I forgot her name.

Hotel services were amazing. Food was excellent. Only thing is too far away. Too much walking. The hotel shuttle takes forever to pass by and if you book the transportation with bd travel was horrible. They don’t explain anything to you. They don’t confirm anything with you. They don’t know their cancellation policy and when you ask to speak to a supervisor they never have their info. Also they left us the day we were traveling back home and they didn’t call us not once to let us know they were waiting for us or anything. Two other people that were supposed to go on the same bus got left also and missed their transportation and no one had answers as to where this person was. It seemed as if he already had his money so he didn’t care enough to help us or refund us or show face. He kept sending people under him to deal with us that were catching attitudes and not being helpful.

Charged me and wasn't supposed to! I booked a trip to Hawaii for 2020. Fine print says it's been reserved, pay at the property, nothing charged! Wrong! $617.24 charged. Where's my money? I would like someone to help me out....

Bait and switch. We booked our vacation to Cancun for our family of 5. I specifically chose nonstop tickets because when traveling with small children you don't want to be stuck in an airport for hrs. Well when I called to verify my flights as the trip is approaching I was informed my flight was changed and now we will be stopping at another city and not only that it leaves 6 hrs earlier. Which in turns I lose an entire day of vacation because now we leave in the morning instead of in the evening. I called BookIt and was unable to reach a representative for hours, after calling multiple times and waiting for about 49 minutes I got a rep that informed me she couldn't help me because that belong to the flight dept but they closed for the day due to high call volume (does that even make sense?)

I think your phone system is one of the worst. I was on hold for 59 minutes before I got in and then was transferred to a second area and put on hold for another 20 minute. Once I got to talk with a live person she was very knowledgeable and worked very hard to fill our needs and request.

??? You guys the best. I never have problems and the flights be on point. Anywhere around the world???? This is the best to attend to.. Thanks for the cheap flight and hotel at the best rates with 5 star hotels.

Specifically, David at ext ** went above and beyond to help meet my expectations. He was very thorough and explained all of the information without taking up much of my time at all. I am extremely happy with the package and pricing I received. David answered all of my questions and is one of the best travel representatives I have ever dealt with. Thank you, David!!!

It looks like a lovely place and know we will enjoy beach. It is great to enjoy all the good food and meet people from different areas. WE told some of our family so they may go with us. Usually service is great and enjoy beverages. Look forward to trip.

The last gentleman that help me on the phone was helpful however my 1st call to BookIt the gentleman told me I could just go online and change my flight and destination and I was unaware of the flight fees. Really unhappy for my 1st time booking with BookIt.

Everything was very easy and the payment plan was great to break up the cost of the trip. I hope the trip is as great as booking the trip and the information BookIt gave me. Thank you for all your help.

Wonderful experience. Agents are courteous and super helpful. They have answered all my questions and addressed all of my concerns. A great experience on Booking my yearly vacation along with my parents. We have been planning this for a long time and with the help of BookIt agents we have made it possible. We are so grateful! And pleased with the awesome service they have provided. Will recommend to everyone who wants a carefree experience in booking a vacation package. Resorts properties are just as shown on the site.

I liked that I could choose the airfare first, it's not an option until after booking on other sites. A bit d disappointed that I couldn't book exit row, but overall has been very good experience. I do like the payment option also.

I just want to let you know that I had talked to another couple and we had all decided to book for your company. They have never traveled with your company before. They were pretty excited about when we went to book our trips. We both showed the same price, same place, same airline, everything and I hit my button. She had her button to book at and for some reason I don't know what happened with your system but it started giving her all different kind of prices and then the next thing you know it kicked her out so then we had to fumble to try to get the same airline and the same hotel and everything and then because it was after midnight. Because we had to try to get everything the same it actually charge them $150 more which to me is just not right because I understand the price of the airlines went up but we booked it or try to book it before midnight.

Selections of the resorts were perfect and gave many options to choose from... Looking forward to this trip, well needed... I’m hoping it’s not just hype up pictures of the resort... Once there, I will definitely give my true review of the entire experience....

This wasn't my first time booking a trip with BookIt. In the past, I've found my experience to be flawless. However, most recently I had a representative that did not understand and pronounce English well. There were a lot of mistakes with the spelling of names, numbers etc. The call lasted much longer than it should've (43 minutes) because ALL information was repeated several times. At the end of the transaction my flight was double booked and my account was charged unnecessarily. A different agent called me back immediately (less than 5 minutes) to resolve the issues and provided a $25 discount for the inconvenience. (Thank you!) Overall, disappointed with the hassle.

I have used BookIt for just about all of my vacations, and even used Bookit for my weekend overnight stays near to me.. I can say that Bookit makes it very easy to Book air fare with hotel packages. I have recomended Bookit to all of my friends looking for a vacation get-a-way. Thanks to Bookit I have saved money.

We attempted to book on another website and the price changed upon purchased by a couple of hundred so we tried another website and again the price changed upon purchase but this time by $2k, a ridiculous increased. Final attempt to book this resort using Bookit and no changes and we were able to confirm at the price shown. Thank you for saving us and now we are looking forward to an awesome trip in 3 weeks!

I just booked ANOTHER one of my birthday trip. I always use BookIt. I always check everything before book my birthday trip. The wrong name is on my reservation. I called right away. You're operating said I have to pay $99.00 again just to change my name.

The representative was very very helpful. I had trouble with my reservation With a name spelling and being incorrect and she took the time to get it straighten out. It took a long time so I appreciate her time and patience.

This was the 1st time using BookIt and I will use again, so easy to understand, the prices are so good. I would never have thought about going on vacation with this site. You guys have made my 30th wedding anniversary great.

For the past few years I have used BookIt. Always been a pleasure. It's a complete ease of mind to know everything is taken care of. I will continue to use BookIt for their reasonable prices. I always refer my friends to BookIt.

I was directed to BookIt.com by the Trivago website. I completed twice the reservation process for a room indicated as being available at the Royalton Riviera Cancun in Puerto Morelos, and both times, after putting in my credit card info, the system told me the room was not available. Therefore, I had to select another hotel, although I will attend a wedding reception at the Royalton Riviera Cancun and needed a room there. I ended up reserving at the Marina El Cid, but this was not my first choice. My friends found a room for me directly with the Royalton, so I now want to cancel the reservation I made very late last night. I hope this will not be an issue. Why do you advertise rooms that are not available???

I was extremely happy with the ease of booking our vacation on this site. Also loved the fact of being able to make a couple payment on it before the trip. WELL DONE BOOKIT.COM. We will definitely be using your site in the future.

It was very easy to book and find the hotel and flight I was looking for! I also like all the options at my fingertips. Now just hoping that when it’s time for my trip everything goes accordingly and I’m not disappointed.

I book my first reservation through the BookIt customer rep and was told, it was the resort I wanted but to come find out when I double check a few months later it was the wrong resort (similar name). So I had to cancel my reservation at the time and lost out of 75 dollars. I end up booking the right one at the very last minute.

My experience booking a stay for my family was satisfying. Leandro the agent that helped was very attentive and made the experience smooth. He informed me on when was best to book to save money. Thank you. I will recommend this website to my friends and family.

We had booked through this website last year and had an amazing time, but this year was a bit different. We booked our trip and then half way through the payments we received a notification that we were going to be transferred to a different hotel. We called to see if there were other options, because the hotel they transferred us to was not to our liking and not worth the price we were paying. The Customer Service was terrible, they did not help us one bit, they told us nothing could be done. They told us we could either cancel the trip with no penalty, keep the hotel they transferred us to or change it to a different location for an upcharge.

I hope to have a great experience. We will see how it goes. Booking was pretty straightforward. I like the fact you can book all in one place. Let's see what BookIt.com has to offer to this trip. This is my first experience with the company.

I was on hold about 40 minutes just to get a confirmation for my trip. The entire call was about an hour long. The prices were slightly higher by the time the agent was able to book my trip and she asked me to confirm if the information was correct after the fact... I hope my trip is worth it.

Our agent, Caitlyn, was exceptional. She took time with us, told us all about our resort, gave us info on other resorts and she explained everything. We really appreciated all the help she gave to us. We have in the past and will continue to use BookIt for our travel needs.

Site will not allow you to pick airline seats. I get all the way through multiple times and hit to purchase and an “error” message pops up. You HAVE to call customer service. I got so frustrated I wanted to cancel my reservation and another “error “ message asking to call customer service. I call customer service. Of course you're on hold forever. I hung up. Hidden fees and not very easy to get a hold of them to help. I’ll try again to call. If any different I’ll update my rating.

I had difficulty with the booking confirmation and customer services provided the help rapidly. All was explained and got my reservation. Thank you for the awesome service! Next vacation definitely will be done with BookIt. The delay payments worked perfectly for my family.

I received an email stating the resort we booked was going to be closed during our stay due to renovations. I did not like the resort that was picked out for us as a replacement and when I called did not get any help in finding another property. It seems like we should've been given several choices instead of being made to stay where you want us to stay. The resort didn't even compare to the one we originally had. I'm very disappointed in the service and customer service. I was told "there are no other resorts we can offer you." I don't believe that for one minute. I will not be going through BookIt ever again.

So easy to navigate web site and best prices. This trip is very special because my daughters will be joining me. I just started using BookIt and will be recommending it to all my friends. I have always used Expedia and after bookit web site don’t care to go back. Thank you.

I was in a “pickle” and I needed to find a hotel ASAP. I had a great customer service representative who was extremely happy to help me find what I needed. He was patient and polite. Thank you Deveene for looking out!

If I had the opportunity to rate it without a star that would be my option. Being away with the military I finally was afforded the opportunity to check my emails on 5/13 to find out that I received an email from Bookit.com stating my trip was cancelled on 5/4. May 4th was my last payment date and on that same date two additional emails were sent stating that my booking would be cancelled and has been cancelled due to nonpayment. Needless to say my card had expired and it needed to be updated which caused this mishaps.

Very positive experience using the BookIt site. The discount offered was so much better than other booking websites. There is also a huge variety and options to choose from. I will definitely use it again to book trips in the future.

Updated on 05/14/2019: I am not happy with the resolution. Due to the flight departments closure on date I called initially, I paid a higher cost for the same airfare. In addition to a $200 change fee?!?! And what is this $100 - 300 range? Why did I not pay $100 and who is this fee going to anyway. My understanding was the airline but this is double what American Airlines charges. Your email stating I can rebook directly with the airline is deceitful. The email from BookIt company says they charge a $25 booking fee. I am now paying $850 to go to Florida when I should be halfway around the world at that cost!!

I found your website fairly easy to navigate. Some screens are a bit busy. It was hard to find the flight information until late in the process. Also, not very intuitive on how to select seats. It shows some as being handicapped but you are able to select them. Overall it was pretty easy. This review is only for the booking process. Not the travel experience as I haven't gone yet.

Horrible customer service. I lost my flight information, tried to call customer service they kept hanging up on me. Email just vanished, no follow up emails or reminders. I will be using another company to book my trips next time.

This is my 6th times using BookIt in my travels to Mexico and the Caribbean and as always it’s easy, simple, honest, and straightforward I love BOOKIT.com. Even when I’m having connection from Jamaica to Miami was cancel and I was stranded at the airport they did their best to help.

I just want to say that my experience was super smooth - I found the best deal after searching every travel site I could think of! This was by far the easiest and best deal! I will use BookiIt from now on.

The company charged us twice making it the same price as the hotel on the hotel's website. We should have just booked it on the actual hotel website seeing how we can't get ahold of customer service.

I am pleased with how BookIt handles my reservation in the end. At first, I was furious and mad with them for the cancellation of my booking. They without suggesting, they have rebooked a reasonable confirmed location with which we (my wife and I) were truly satisfied with. Thanks BookIt, I am very pleased. BookIt all the way for me.

This was my first time with BookIt.com and I needed a lot of help, but both calls I had to make were successful and our trip was complete. I appreciate the extra time it took to make our trip and I know we will enjoy it. Will use BookIt.com for all our future trips.

The customer service rep that took my call maintained a calm tone but was sarcastic and rude as if she were doing me a favor when I am spending over 4 thousand dollars on 2 hotel rooms for my family. I was originally told I will not be charged a cancelation fee as long as I am rebooking immediately. While advising the rep of my initial conversation, she interrupted me with "alright alright alright" but I will note your account no further courtesies. I did not ask for a favor, I asked for BookIt to honor what I was told by my original customer service rep.

Much difficulty re changes to booking. 2 reps disconnected call due some complexity of request. Long wait times. Finally a Paul was able to make all necessary changes, although took long time to do so. Took several minutes for BookIt to answer phone.

I just booked our vacation in Cancun. Two rooms and four adults. There wasn't anywhere to check that we wanted two beds in each room, not a King. I like my friends, but I don't want to sleep with them. I called customer service and had a difficult time understanding what she was saying. A lot of background noise and strong accent made it difficult. She was very nice on the phone. I just hope my request is taken care of. Thank you!

I was planning not to use BookIt anymore, but because of Shytiarra I decided to stay. Also I will tell my family and friends to stay also. She is a professional and knew her subject very well. I hope she stays with bookit for a long time. Shytiarra, thanks for your help. Stay blessed.

Norm and I enjoyed our time booking my resort for my daughter and I.... He was clear of voice very nice and knew what he was doing.... I will use this site and try to have Norm help me next year also.... You want too many words to say excellent service. Maureen

Great customer service. Jennifer **... was very patient. She help me save an additional one hundred dollars. Wow! big-up to BookIt.com. Awesome!!! I would recommend this site to everyone who looking to save money. Thanks for your help again.

Book my vacation, get some saving, nice and easy fast booking. No issues, would recommend it to friend and family. Check a few website. This BookIt give the best rate. LOve the website, good easy navigation and good choice, was able to change the flight, easy filters.

First time I used BookIt.com to book a trip to Jamaica, we loved it. When it was time to plan a tropical honeymoon, I knew BookIt.com was the way to go. Easy to navigate and decide on a vacation! Definitely recommend!

Good prices and quality hotels. And lots of amenity choices. This is my second time getting from BookIt and I am pleased with the outcome. And both times I went to Cancun, Mexico. I highly recommend to anyone looking for good deals.

James ** made my vacation booking experience as easy & seamless as possible. I was able to get my desired flight & resort for less than what was being quoted online. He was absolutely fabulous! I look forward to booking travel in the future with BookIt.

OMG the woman who helped me plan my vacation was so helpful and patient with me. I had so many different criteria to meet I couldn’t figure it out for myself. She was amazing. She was able to sort thru all the different options and find the perfect one for me and my family. I honestly don’t think I could of gotten such a great package if not for her help. Thank you.

Since I book these vacation I’ve been trying to get in contact with a person at BookIt now for over a month. I wanted to upgrade my room and add transportation and insurance. I’ve been on hold everyday for hours. Finally got some on the phone he just hung up on me. Told me he could access my ID. His name is Tonny **. I waited on hold again. I wanted to speak to a manger and women by the name of Tammy. Wouldn’t transfer me and told me she’s from corporate. I just wanted to cancel everything. She told me out of the money I already paid over 1,000 I would only get 127. I told her I’m writing the Better Business Bureau and I will never book with BookIt again. I will continue to use Cheap Caribbean. I never went thru these with them and at least when they say they have someone answering 24/7 days a week they mean it. You're all lies. Never again and I will tell all my friends.

Please remind customer service they need more operators to answer phones. I waited 85 min to cancel a flight. I love you guys but can’t hold for that long! I ❤️ BookIt and try to always use you for our MX trips!

The booking process was easy. The only thing I wish they would change, is accept American Express as a payment. I hope the Ocean View room that I booked will be the room I get when I arrive to the resort. We shall see.

First time booking with BookIt and it was very user friendly on the website. I had to make a call to ask questions and the staff was very good. I have recommended this site to a few of my friends and I hope they enjoy the experience as I did.

I wanted to add a child to my reservation and they were so accommodating in making sure they took care of everything. Very easy to deal with and very pleasant on the phone. She ensured that our addition would not be an issue and gave me instructions on how to take care of the transportation part of our reservation. I would definitely book with BookIt again.

Your website makes it very easy to view many different types of resorts. Each resort has great pictures and descriptions of activities. Appreciate reviews from other travelers. Also, it's very easy to book everything online. Great prices on packages and airfare.

I found a great price online for a package to DR but had to call in to book rooms for our group. The rep was super friendly and was able to apply discounts to each room, although I had to tell her which codes would give the best discounts. It took an hour but she did it all with ease and confidence. However, when I asked about travel insurance, she had to transfer me to another department. After being on hold there with no response for 22 minutes, I hung up. That area can use improvement. Also, there is nothing about insurance on their website.

I am going to Jamaica for my very 1st time and I am so excited about it but I was overcharged and I can't get anyone to fix that for me. I have called many times to get the same answer which is we didn't overcharge you but my bank account say different. They asked me to screenshot it and email it to ** and I did that but no one has contacted me about the overcharge. I call that bad business...

Hello. Just wanted to say "thank you" to Katelin for helping me with my reservation to Cabo. She was pleasant, informative, helpful, and patient with me. I like BookIt and would recommend it to my friends. My best friend has used Bookit before and he recommended it to me. Kirk

The representative that dealt with my issue was really understanding and helped me. We are happy campers and ready for our vacation. Thank you for your help. You rocked. I wish I knew her name because she was very pleasant and kind.

By far the cheapest price we could find! Easy website to navigate and a lot of options to choose from for any vacation. We did a price comparison with other sites and Bookit was definitely the most affordable for the vacation package we were looking for.

Very easy to navigate. They provide all the right tools.The payment plan option is very helpful. It's great planning for large groups as well. I was able to pick my resort and flight in a timely manner. Great experience all the way around.

Fast and easy. Good service. Friendly rep. helped us make the right decisions. We would recommend others to use BookIt. We will use it in the future. Good experience. We've used it before and we came back. So what's not to love about it.

The wait for customer service to answer is too long. Only for someone to answer and there is a communication barrier between customer and agent. Proper confirmation is not emailed to customer in timely manner, having to call and wait just to receive documents, please do better with your service. As I am typing I have been on hold for 20 mins with this annoying music.

Marlene was a pleasure to work with. Very friendly and helpful. She was able to save us a few bucks but booking with her. She answered all of my questions and explained all the details of our trip. Thanks so much for making booking easy.

I take vacation 2 times a year, I don't speak english and I don't understand neither but this isn't difficult with me because the people understand me. Believe me It's the first time and the last one that I take BookIt!!!! I feel that the people doesn't like the latin and my money is the same like the any American people!

Rasheen was awesome. He was very quick, but thoroughly answered all our questions. He successfully booked a trip for 3 couples with a ton of questions in less than an hour. We travel together all the time and this was the best service received to date. We all put Rasheen's information into our cell phones for future use.

Wasn't pleased. Because I booked as a single person I missed out on promotion code package225. Got only $50 off but I'm close to paying almost $2000 just for traveling alone. I feel as if I would have gotten a better promotion code I would be happy. Please feel free to apply an additional discount to my reservation if you want bookings for the future. We travel often.