BookIt.com Reviews

I booked with BookIt because I found a great rate for exactly what I was looking for. The hotel I chose was listed under the “All Inclusive” so I booked it!!! As it turned out it was Not. I called back the next day to confirm my booking and was told hotel was not All Inclusive!!! I was very dissatisfied and disappointed and had to cancel my reservations. Imagine if we got to our destination thinking it was All Inclusive and it wasn’t???? I am not sure I will I’ll ever use your service again.

I am a customer for a long time, I called few times but they couldn’t help me to get a good deal until an agent named Fiona help me a lot and went with me through few hotels, flights until give me a good deal.

This was not my first time booking thru Bookit.com. I spent a lot of time to find the perfect all inclusive resort in Cancun hotel area to take my family on a trip they would remember forever. I had ten people to reserve for this travel and unfortunately was unable to accomplish this myself online. Had to call in which couldn't get the reservation all under one booking ID, it had to be done under two.

So easy, good and fast to do the booking because I looking in other pages. I can't find the resort, and too expensive. I like BookIt.com. Is my first time and and I can recommended because is a good deals. The flight is nonstop is a different packages ours necessity.

It was so easy to book my flight and hotel for my all inclusive vacation.... BookIt was referred to me by a friend and I'm very happy with my decision to use you guys versus my normal go to (Priceline).... When I compared prices it was cheaper... Thanks bookit.

This is about my 3 time using BookIt.com and I love it. The pay delay is one of the best options, and they always have the cheapest price around. Easy to use too. I have recommended my friends and they love it too.

I called and spoke with a customer service representative, and she was very helpful at getting us what we wanted and booking our entire vacation! Very friendly and helpful. Would recommend them and will use them again for booking future vacations.

If I could give zero stars I would, a friend recommended this site and I decided to book a trip. At time of booking an error message popped up instead of confirmation that instructed I contact customer support. Upon contacting customer service, the agent was unable to offer any explanation or any certainty that the issue would be resolved. When I asked if this was a common issue with the company agent stated she was unable to answer that. I asked be refunded as I did not feel comfortable rebooking with such uncertain service. Excessive hold time on phone when I asked for a refund, overall extremely disappointed with this service. Will not be using this site again.

James was awesome helping me book my trip and figuring out any confusion i had. We look forward to our trip to Punta Cana and enjoy fun in the sun. Thank you so much. I don’t know what was going on with the website and kept having trouble but he assured me that my credit card will not be affected.

I called to verify one of the All Inclusive Feature comments under the description of the rooms (Unlimited National and Imported Drinks Between 11:00 A.M. - 2:00 A.M., Including in the Disco). That comment is super confusing and conflicts with being all inclusive. The phone call didn't really clear anything up for me. I ended going to the hotel's website to verify. I was booking it while talking to the customer service rep. When I hit the complete button, the page didn't load and I received the error message below.

Hello, I have used Bookit before and had no problems, however I just booked a trip to Cancun for October and it was loading for 20 min and now I haven’t received my booking confirmation number but the payment has Been process. Please review and advise ASAP.

Bookit is so easy. I was never able to do any of this stuff by myself. Now I can do it all when I just go on Bookit.com... I am now going away with my daughter to Mexico for a mother daughter trip and I will be making another trip for my other daughter and I to go away...

I got an email to ask for a review but never received notification my trip was processed. I’ve been on hold for over 25 minutes to verify that the experience you want reviewed was actually processed. This is one of 5 bookings today. All returned error messages.

I like the options available for planning vacations. However, I don't like if you modify your trip in any way that you can lose the original rate you were given. Unless you look at the fine print you wouldn't be aware of that policy.

Bookit is a great place to help people plan their vacation with expert assistance thus making it very comfortable and easy. My experience with Kerrion ext ** couldnt have gone better. Professional, friendly and knowledgeable. She was able to take me through the entire process seamlessly to achieve my goal of booking my dream vacation. I am sure my wife is going to love it!! Thanks Kerry thanks bookit.

After a bit of a roller coaster with Bookit, they took ownership and made everything right! I am truly thankful they reached out to me and made it clear that I am a valued customer! I am officially a lifetime customer!

Everything was fine and the agent was very pleasant. Only problem is that I gave her my middle name, which is on my passport and which she repeated to me, and when the confirmation came through it was not included. I am leaving the country and my documents must be exact and match my passport. When I called Bookit back about 45 minutes to an hour after I made the booking and explained the problem, I was put on hold for 5 minutes and told that I would have to call back the next day. NOT ACCEPTABLE.

I booked a trip for my birthday today with confidence in believing this site was legitimate and cared about customers. After booking, and after confirming my payment plan and taking money out of my account for the down payment, I received an error stating the flight was not available. Now for one, all things including flights should be confirmed prior to money being taken from a customers account and for two, the customer should not be required to pay extra for a mistake made by Bookit.com. I called and the representative was not helpful in getting this situated. He wanted me to dish out an extra $140.00 for a new flight which defeats the purpose of the payment plan. I am very unhappy with the service I received and I will be taking this up with the Better Business Bureau and a lawyer if they do not fix my flight.

My booking experience was fantastic. Your agent Carrion provided me with excellent service. She even remained on the line to ensure that I got my travel insurance. She went above beyond what she had to do. Thanks again for helping me book my trip.

I have not made my scheduled trip yet, but so far it has been a smooth ride. Scheduling was easy and convenient. Making additional payments or changing schedule dates has been great. Very user friendly. So far I have no complaints.

Women was very helpful and very nice.. And made the process easy.. I've used BookIt before and had good experiences with it.. I would recommend it to others... They gave us a good deal on our vacation to Dominican Republic.

My niece pretty much helped me Book our trip to Mexico on this website! Would recommend to friends!! The convenience of a small deposit and monthly deposits is definitely a great idea! Thanks so much BOOKIT.com! Will continue to use this website and spread the word!!!

Every day Bookit says "call back in 24 to 48 hrs." I paid extra for an Ocean view room and did not get it. Bookit will not return phone calls as promised. They make it clear that they are not willing to help. I would not use them again.

Hello, Just wanted to let whom it may concern, that I am super happy with the representative that assisted me for my booking!! She was amazing, this is the first time I use BookIt and am very happy. I do not have her name, but I'm hoping you can look it up by booking number.

Not much. Just to thank all the guys for helping with our trip in special the last one from yesterday. So sorry I can't spell his name. He was wonderful and helpful. It was around 1:15 pm. Please let him know about it. Thanks guys!

The Customer svc. rep (cannot recall her name... sorry) was very helpful. I called just with a basic question and based on her knowledge I booked on the spot, I was not expecting that! Needless to say, I'm soooo looking forward to this trip.

The entire booking experience was better than I expected. Process was efficient and the outcome was financially beneficial (savings were better than going direct to the airlines or hotels OR competitor sites). First time user of BookIt.com and definitely my new go-to! Thank you!

Very pleased with the ease and flexibility of booking our flights and hotel. Our dear family friends were renewing their vows and we were a large group. I was concerned because we needed to secure our flights and hotel very soon, and needed a little more time financially. With this, I was able to confidently secure our cherished trip with a down payment and pay off within the next month, for me, I only needed 2 weeks, so even better! Truly a blessing.

Ms Anique was absolutely wonderful and totally professional, because of such great service l'm back again. Coincidentally two times l called l got her. I was extremely please with her help. I am now a member because of my great experience.

Anique ext ** was excellent. She help me with everything I need it. The first time I call I got someone that didn't speak English that good. I was so glad I got Anique the second time around. She wonderful.

Called to book and the person couldn’t speak English and charged my credit card for something that I didn’t want. I think due to language barrier and then had no clue how to fix it. After over 2 hours on the phone I got my money back but horrible experience.

I booked with Book it once before to Cancun Mexico and the experience was so amazing. The staff helped me through the whole process. They were very friendly and knowledgeable about everything. I am excited to go to Jamaica. I recently booked for my 5th wedding anniversary. I will always use book it for my travel needs. When they say it’s about what the people say they mean it. Thanks for making my travel the most enjoyable time. A five star rating is not enough. You people deserve a lot more. So much thanks go out from me and my wife. Keep up the great job.

I did not see that I had to pick an all inclusive room in order to get the deal and the dollar amount went up. I called right away after I booked it But unable to get it changed with the Book it rep.

I booked a reservation online and didn’t see anywhere to put the discount code. I called customer service and they cancelled my reservations and manually put everything back in, including my code, to make sure I got my $100 discount. Thanks.

It was easy to book thru BookIt. The information for the hotels is very complete. The pictures were clear and give you a good idea of the resort you are looking at. They answered my questions quickly and clearly, thru chat.

We have been using Bookit for everyone of our holidays for the last 8 years. They take care of everything from flight to resort to activities. Their pricing is the best. I highly recommend them for your worry free travels!!

BookIt is so easy to deal with. Very friendly customer service, and very very helpful. Always a great price whenever we travel with BookIt. Many many trips to San Jose Del Cabo with BookIt. We love the all-inclusive resorts.

I Choose Grand Palladium Jamaica Resort and Spa Super saver plan for Jan 21, 2020 return Jan24, 2020. My flight is with American Airlines. Where are my tickets/? I can't find them so I can print them out. The money has already been drafted from my checking account. Can you please help me?

Very good customer service. Every time I call they're always able to help me decide on what’s best for my budget. Had to change vacation dates and didn’t had any hassle finding hotel and flight. Only problem that they don’t have Spanish customer services.

Thank you so very much for assisting me in booking my vacation, excellent customer service, fast, friendly, knowing exactly what to do to help me, putting their customers # 1 always. I would recommend Bookit.com to all my friends and family and anyone who wants to go on vacation.

After getting an error last night on my reservation I was devastated as I had spent over 3 weeks researching the perfect place to visit and at the end of submitting credit card information I got an error stating airline has been reserved however room may no longer be a available! I was like no way. I called but they were closed so I called early next morning. 6:05 am and thankfully they were able to assist me and thankfully she secured same room. I am so thankful!

Great site! Makes booking vacays easy and informative with the reviews for researching various resorts. I am extremely picky about hotels and resort so I never select without reading the real-life experiences of recent guests before making my decision. Anxiously await my trip in May.

When we had a problem with our trip, I expected to have a nightmare to get the changes through BookIt. In truth, their service representative, Amanda, was fantastic and went beyond what I expected to fix the issue. It was a difficult and time consuming fix, but she stayed with me and worked out all of the issues for me, my husband, son, daughter-in-law and my grandson. She was kind, funny, patient, and knowledgeable. I have never had service this great with any other travel site!

I would like to give a big thank you to Jessica ** for helping me to straighten out the mess on my recent vacation package to Punta Cana. I personally think she went above and beyond her duties. The time she spent with me on the phone is greatly appreciated. Thank you, Jessica.

I booked Ocean Maya Royalle on 3/25/19 but decided yesterday that Reef 28 would be a better choice for the surprise occasion for my spouse. Upon the change I wanted to add protection, flight and airport transportation. The website would not allow me to do any of the above. Without charging a fee of $25 per person. I went ahead and booked the trip and was still charged. When I went back to add the flight and transportation I still wasn’t able to. Please if someone could look into this issue and give me a call at 770-337-6695. With regards Jevon **

The website was user friendly and for the most part easy to use. We found a great deal that other booking website didn’t not have or rooms that other websites did not offer. Only thing would need is for BookIt needs to have an option to use American Express credit cards.

Just booked TRS Cap Cana Resort & Spa Punta Cana for September. Chris was very helpful and professional answering all our questions. Impressed. I wasn't on hold for long. Looking forward to some very much needed time away. Can't wait to see the resort...

1st off the customer representative had such a strong accent so it was challenging to understand him. Once we booked everything we went over the names and I realized he spelt my friend name incorrect so he said he would change it. I called back the next day because I didn’t get a new confirmation email. The new representative told me the change wasn’t made and I had to pay $65 to do a name change. I was pissed off because why should I pay for his mistake!!! I ended up calling me JetBlue and they made the name change for $25. This was my 1st time using BookIt and I was a little disappointed.

Excellent although I made a small mistake in typing my credit card, and I took a bit long so it seemed to not book it, at first. But as I reentered the information the program warned me that the first submission was entered. So all was good and I viewed my voucher. I also called to confirm and had excellent customer service... Thank you to the gentlemen I spoke to but didn’t catch his name.

Super easy, no strings attached. NO FEES! Website makes it easy for you to search exactly what you’re looking for and price point. You can either book online or through CS. I booked through CS. Took NO TIME literally, not 10 minutes. Answered all my questions and concerns. Will definitely be using BookIt for future vacay planning!

Our booking was done with agent Ryan and he was very helpful. But all this wouldn’t have been possible if it wasn’t for agent Jeannine ** at ext ** she made all this possible for us. She was truly amazing. She went that extra mile to help us out, I won’t forget that.

Patient, courteous and kind. I appreciated her explaining things to me. She was kind to allow me to call a friend to ensure I was booking at the right place. I will definitely tell my friends. I look forward to my next trip. Thank you.

My travel agent was incredibly helpful and supportive. She was very patience and explained everything clearly. I could not be happier with the service I received. The website was not easy to navigate and kept sending error messages where there should have been none. But one call solved all of my issues. Thank you!!

We found a great deal on Catalonia. We really like it and it has been much pricier. We are very happy to go back. It suits more mature travelers well. Beautiful beach, great pool and shade. Crepes are great, staff attentive and best buffet in Paya!

I spoke with Javan **, who was helpful in transferring our resort reservation from Sandos Cancun to the Royalton Suites Cancun. It was a bit of a challenging situation, also involving our flight, insurance and transportation. He was courteous, professional and understanding. As a long-time BookIt customer, I appreciated his kind service. Thank you.

Cancun - Awesome customer service all the around, not only was the prices right but the job well done on my trip vacation. I would highly recommend always doing through here. I can’t believe it took that fast to plan and book it.

Hi, I’ve been to Jamaica over 8 times and last time there stayed at Jewel in Runaway Bay. They were building a waterpark and I wanted to bring my grandkids back! Well no one had Jewel as a choice till BookIt????

BookIt.com is very easy to book with. We have used BookIt.com before and had wonderful vacations! Everything was as promised! BookIt.com has great prices and many awesome resorts to choose from. Their customer service is very good too! This is the 5th year in a row that we have booked a vacation resort with BookIt.com.

Royalton, Negril. My experience with BookIt was flawless!!! I was blessed with a trip to this resort for my birthday last year. My entire family came to celebrate the occasion. I was sooo impressed, I am coming again this year "on my on dime". The staff and associates were helpful and courteous at ALL times.

I have been unable to log in to member site since I booked hotel. I am unable to print out vouchers and have had to call each time and wait on hold to get help. They have been nice on the phone but highly inefficient.

For starters, 1st time booking with Norman at Bookit, he did wonderful job. There is a big group of us going, 2 families of 4 and a family of 5. We all got the same rate the 1st time booking. We did a lot of reviews and decoded to switch resorts so when we all individually called back to change, the other 2 parties got refunds due to the resorts being cheaper and I got charged 200.00 more. The representative told me it was because the resorts change their prices every minute, mind you my friends are on phone with other agents getting refunds same time I was on phone paying more. Asked for a supervisor to call me because I was very frustrated, she took down my info. 2 and a half weeks later still have not received a call.

Have someone call me as soon as possible, because I am very unhappy with BookIt.com now. My number is **. I have been trying to contact you to add a last name to one of the travellers, the agent is giving me the runaround.

David did a fantastic job booking our vacation. He had my friend on the other line (I am in NY and she is in Ohio) so we could get everything the way we wanted it. He gave us options to see what was best for us! Can't wait to go! Thank You David - you are truly an asset to this company!!

Love the website. Very thorough with everything, simple and easy to use. Will definitely always use BookIt.com. Have used y'all twice now for vacation bookings and couldn't be happier. I like the different payment options too makes it where everyone has options to easily take a well deserved vacation.

I’ve looked on every trip booking site to find the best prices. BookIt had the lowest prices by far! The navigation on their site and the detail of the hotels is awesome. I think I found my new trip site!

Great experience! Got an amazing deal on an excellence resort!! Which was so much more expensive everywhere else I tried! We loved that we can make payments! It makes it so much easier to swallow small amounts at a time. We will definitely use this site in the future.

I had been viewing resorts for the past couple of weeks and BookIt was by far the best prices. Excellent deal and mobile offer. Only setback is that they don’t take Amex. I had to scramble for an alternative payment.

We have used several booking sites and this was very user friendly. Concerned that we may be charged more at check in, we hate surprises. This was a great price, I just hope it’s for real! We travel often and would be very happy to know we have a new site for simple booking????

When the agent was given permission to book there was a error with the system so the transaction was not complete. Only the airline portion went through. I was advised it was withdrawn and my card would be credited in -24 to 48 hours. I was a little taken back but still allowed him to redo the booking. Not a good look. The agent was however very good and helpful. Mr. ** thank you!

BookIt.com is very user friendly. They gave the best rates, received a 600 resort credit and even received a member discount when I signed up. I am extremely happy with the overall experience and vacation package deal we got. Thank you!!!

Everything went great and customer service was there to help me out as well. An error had popped out in my confirmation so I called and they helped out. She was very understanding and helpful. Can’t wait for our summer vacation!

Rashane was very helpful... The customer service was really great. He took the time to listen to my reason for the call... He discussed my options and gave me a great deal on transfer from one resort To the next. He was very knowledgeable and he did exactly what he said he was going to do... That is call me right back.

I checked several travel sites and BookIt.com had the best prices. BookIt was less expensive than Expedia, Priceline, and Tripmasters. I am very pleased with the hotel selections that I had to choose from. I wanted a hotel in the Old Town close to the Christmas Market, and BookIt.com had a great selection of hotels.

Easy peasy as always. BookIt really takes care of the rest. Super easy site to navigate with plenty of reviews to read which I really like. This is the second time we have used BookIt and won't go anywhere else while visiting the Caribbean.

Easy booking. Great coupon.. Hopefully everything will turn out great... Easy to book online... However weird when booking kids with one adult parent.. Needs to get it fix.. Not friendly at all unless you book two room or 2 adult. Someone needs to fix that issue.. Overall great online booking.

Very sneaky practice!!!! A $25 per person and $25 service fee is charged to cancel a reservation. When booking I made sure it I made a reservation that I can cancel. I even purchased the insurance offered. I had to cancel in less than an hour of booking due to a schedule change. Now I'm being charged $75. I always spoke highly of BookIt, will make sure to let everyone know to be aware.

So far so good, easy to use system. Will let you know how the trip goes. Looked like great prices, was sad though that non stop flights were an extra charge, that just isn't fair... but I guess worth the extra, to not have to spend 5 hours in an airport, When you leave Orlando, not fun to land again in Miami, right? Thanks.

I traveled from Tampa to Miami. Received a confirmation that I was all set to go. Needless to say when I arrived in Miami me and my 2 daughters had no room at 10:30 pm. The hotel was fully booked so they had to relocate me, they said it was a 5 Star and an upgrade from my other hotel. They sent me to Grand Plams which is a dump, dead roaches in the room, dirty carpet, old stained furniture. Me and my daughters felt very unsafe, couldn’t sleep. Called them several times and was told nothing they could do, I will never use their site again. BookIt, Expedia they are all the same company. POOR CUSTOMER SERVICE representatives from Central America. And no not satisfied or resolved.

I had an exceptional experience going thru BookIt. I highly recommend trying this service for your next vacation. They were professional, kind and very informative and made sure that all my questions and concerns were taken care of. My sister recommend them too when she booked her vacation and use them for all her vacation travel.

I am trying to change my payment and have I called numerous numbers and been on hold for 20 MINUTES. What is going on? I signed up for your website and none of my information is showing. I need immediate assistance...and the review is for today.

I was trying to book a trip for July to Riviera Maya Mexico and got into the booking for the flight and hotel. I input my credit card information, but was still hoping to find baggage booking and choosing seats, knowing those would have an extra charge. Little did I realize I actually booked the hotel and flight, but had seat charges later. I hit "cancel" hoping it would just back me out, but it canceled the whole booking after having a "non refundable hotel". Now I'm trying to reinstate the hotel in Mexico but not sure if they will, so might be charged. This website with BookIt is misleading as they do not tell you all charges upfront to know the entire cost. Now I might be out of luck due to a confusing website.

On January 21, 2019 our close friends and us booked a vacation to the Hilton La Romana Adult Only, All Inclusive Resort. On Monday, March 25th we found out by contacting the resort, that the adult only side was closed for refurbishment and wouldn't be open until the end of May. Our reservations were in April. I phoned BookIt on Monday evening that the resort did not have adult only available and wanted to charge us a change fee and had to cancel the resort portion of my of the booking. After a lot of talking and bickering, I was able to book a room with only a $25.00 charge at a different resort but not the upgraded room the resort had on their website, which was not available thru BookIt. I ended up with a garden deck room.

I have had a problem getting my voucher for trip leaving June 15, 2019. Customer service was great, just waiting on paper work. Careal **. Please send it to my email address soon asap. I'm looking forward to my trip. I do like the payment plan that was set up. Waiting for vouchers.

We would highly recommend this site to anyone. The site was so easy to use and we saw great rates for what we were looking for!! We've already recommended this site to our friends to book the same trip as us.

I booked for only one when it should have been for two. I get it my fault. But when I tried to log in and modify my booking I kept receiving an error code. I then reached tried to reach out over phone to your customer service dept because the error message referred me to do so. I was on hold FOREVER!! Then I reached out via email. And still today no response! And I called several times last night to only sit on hold for over 45 min...ridiculous! I expect more from your customer service department but clearly you don’t have one! So I was forced to cancel my entire booking for a $25 fee that I probably wouldn’t have had to pay if you had a customer service department! Beyond disappointed with my first ever experience booking a trip through BookIt! I will be seeking other travel options in the future!

Great deals and website was very easy to operate. I have already recommended Bookit.com to multiple friends! I booked a trip to Cancun and got huge savings which let me upgrade my room, I loved that I was able to space out payments for the trip. I will definitely be coming back to book more trips!

I had a great experience with BookIt. I needed help with changing a flight and the representative was quick and found what I needed. I saved a lot of money and the website was easy to use. I would use and recommend Bookit again in the future.

Brandy was so patient and helpful with all our questions and finding the best flight deals as well as the resorts that we wanted. Thanks, Brandy!! You even stayed past your shift to make sure we were taken care of.

I accidentally booked for July instead of June, once I realized it I logged in, modified the dates, and paid $4. It was super easy to take care of this using your online system! Thank you for making it easy.

Cancun - Fast and easy to use, coupon available. Great site design showing everything in one page. First time that I used and see no problem to find out what options that I have and what do I need for the money that I am paying.

I attempted to book online but received an error message at the end so called in to speak with a representative. I do not remember the employees name who finally booked my trip, but she was VERY helpful, professional and personable. She made the experience easy, and I so appreciated the help.

Very good customer service, I messed up on the spelling of one name. Joshua was great in changing the spelling and quick. We going going to Mexico and it had to be spelled as it was spelled on the passports. Thank you again Joshua. You are awesome!

Was looking for a trip to Puerto Vallarta in May/June time frame. Went to BookIt.com and they have great options to select from. I was able to find a great place for a good price. I will definitively be using this website for further vacation bookings.

I called bookit at 7:30 pm. I booked a vacation package in Feb for my family of 6 to go to Jamaica. I called last night to add another family member, at first everything seemed fine but at the end rep was getting error message - here BookIt had no flights left so I called American Airlines. Got her a seat on our round trip flights and called back BookIt to add her to one of our rooms. Again everything seemed ok. I asked if she had transportation to and from airport and hotel as I ALREADY purchased for the other 6, glad I asked because she did not have the transportation. Now I am curious if she has the insurance as well she was to have everything the other 6 had. Needless to say was finished calls and trip confirmed complete by 2AM.

My agent was super helpful & very kind! The whole experience was easy & quick, the prices are fabulous! I really like that there are easy, monthly payments so you don't have to pay it all in full. That really helps a lot! Again, the entire booking experience was great, I will definitely go with BookIt again!

Got the best deal on Book It. I research for over a week and could not beat their prices. Smooth booking only took a few minutes. Can't wait to get to Mexico?? We leave next week. Great price for last minute vacation!!!

Love this site! Who needs a travel agent when you can search for the flights and hotels yourself! Besides, It is convenient and there’s no going back and forth with an agent. I’ve used this site for 3 trips and have not had any issues.

I upgraded the seating on my flight which added $45 per person. It increased my total from over $1900 to over $2000 yet the final package doesn't include the upgrade that I paid for and you refuse to fix it.

Thank you for your great and professional customer service, very informative and dedicated it to the cause, customer service had patience and used very perfect skills, I felt very confident and secure with all the information, and directions of the person that handle my trip, Again thank you!

Easy online booking process. All information seems to be detailed and sent with reservation. The only possible improvement is to allow for different flight times as our flight to our vacation has a very short layover which does make me slightly nervous.

Amazing phone operative! Very attentive and accommodating, helped us a lot! Thanks to her we booked a great deal for our honeymoon and we were on the phone with her for a really long time and she was very patient!! Thank you!

We love using BookIt. Very easy to use and understand. We've booked two trips now and have no problems whatsoever. I've referred bookit to several friends and family for their booking needs. We'll continue to book using Bookit on future trips.

As soon as we hit submit on our booking it said, "Unexpected error occured. Please call customer service". Did that. Our booking was found but our $200 of promo was not. They said they couldn’t fix it and so we just lost $200 with them not trying at all to help. Said we could cancel our order and pay $50. Cool. Don’t buy here or you will have problems.

Booking ID **. Booking Travel Dates - 3/17/19 - 3/23/19. I booked this vacation for my wedding anniversary. I have always been a loyal customer to Bookit.com until learning the hard way with this trip. When something in the itinerary goes wrong, the customer has no rights or even ability to get in touch with an agent for guidance or to assist with remedying a situation. Bookit.com representatives added to the confusion after hours and hours of being disconnected when put "on hold" or "transfer" and ultimately wasted all possible time that we could've rectified a circumstance and then provided false information that ultimately cost us thousands of dollars. 3/16/19: At 5:30 pm (less than 12 hrs from travel and via email), we received an email indicating that our flight had been cancelled and Bookit.com wanted us to “Accept” an alternate schedule to miss our first 3 days of vacation (with no offering of an extension or refund for days missed).

I've had problems with third party bookings before so was very skeptical about trying BookIt.com. I must say, I would highly recommend them. Our room was fantastic (top floor with an awesome ocean view), they responded quickly to a question I had, and even quickly answered a telephone call I made to them. The filters on their website made it easy to narrow down exactly what we were looking for and we will definitely use them again!

Me and my wife was using a different site until we came across this site 3 years ago. Wow. We love it and been booking our anniversaries ever since. We love the payment program. Plus the deals on vacation packages are amazing. We’re BookIt users for life!!

I have used this website for 2 vacations now and so far everything has been great. The pay delay option is amazing! The prices are not the cheapest out there but they are still pretty good. I have not had any issues.

Absolutely excellent service and a great price. The service provider was extremely pleasant, patient, and helpful. I will definitely use BookIt again when I plan for future vacations. I was extremely pleased with the service I received, and when the price decreased I was able to rebook at the lower price without penalty.

In this very competitive leisure travel market, supervisor Oniel demonstrated genuine professionalism in addressing a challenging issue with respect to the upcoming and very special 25th wedding anniversary Antigua trip for my husband and myself. He handled our concerns in a way that serves the company interests well and ensures customer loyalty. Please commend him on our behalf.

We have used other travel sites in the past to book our vacations, primarily for all inclusive, Caribbean trips. By far, BookiI.com has been the best experience! Easy to use site, property descriptions are very detailed and the pricing is great! Highly recommend!

This is our second trip with BookIt. They were so helpful and organized when we used them for a trip to Canada that we partnered with them again for another international trip. Very thorough and great prices. Just a good experience.

Great experience and very professional representation with BookIt.com... Although I spoke to several agents, none of them were pushy... They were all very knowledgeable and patient with my wife and I. I used BookIt.com several times before and it has always been a good experience... I will definitely refer a friend or relative to BookIt.com.

For the last 5 years my husband and I book a trip with BookIt.com every year for our Anniversary. They are very competitive with their prices and also allow extra discounts such as flight credit, hotel credit and free roundtrip transportation on some hotels to the airport. Thank you BookIt.com for your excellence!

My great appreciation goes directly to Mr. ** Ext: ** for his outstanding customer service. I would like to thank Him personally for his kindness and professional customer service to let him know that he is highly appreciated and a great asset to the company. Thank you Leandro.

Marlene was super helpful in booking our trip. She answered all of our questions. We don’t go on our trip until November but so far the BookIt experience has been awesome. I’m only giving it 4 stars for now until we get back from our trip. Thank you Marlene.

I'm very disappointed with my first experience and was very surprised. Never would've thought me making a selection, and turn around my selection was gone once I completed my booking. This is my last time, booking. Customer service wasn't the best, and this all took place within 10 minutes of completion. New rules need to come into play for customers.

I booked my trip on 3/16/20019 & received my flight/hotel confirmation on 3/22. That being said, so far I'm satisfied. My wife and I aren't leaving for 38 days. Basically, so far so good! Ask me again in May when we return!

The agent was very helpful in booking a girls getaway weekend to Jamaica... The transaction was really smooth and she answered all the questions we had. I would definitely recommend using this company and I will be using them again for my next trip.

I like this website because it has everything you need in order to have the perfect vacation. They have all the reviews of the hotels, pictures, activities that we were able to add as well as transportation. This is different compared to other hotels.

Poor customer service, very misleading, give inconsistent information. Unwillingly to help if there is a modification to the reservation. Definitely not reputable company. Would not recommend BookIt.com to any my friends.

This place was a great bang for your buck. Great location, right on the marina, close to everything you need. Beach access, stores, public transportation, great food at the buffet, great shows and entertainment. Had no issues with the flight. It was on time.

Not the best results on my first connection but when I came back to find the deal I wanted all went well just as in the past years. Your pricing was better than the others I was shopping. So I remain a loyal customer.

This is such a scam. I called them and told them I had an emergency and couldn't fly. They said I would have to pay a cancellation fee but will still get to keep my flight credit for a year. Now they saying I will lose an additional $200 to use the flight credit. They had me email dearjetblue@jetblue.com after I had already told them that JetBlue said they can't help me because I booked through a third party. They keep insisting JetBlue has to waive the fees. I was told I could speak to someone in the flight department at Book It but would just be told the same thing.

As I hit the final button to book it sent me an error message and said I had to call the listed number for assistance. I called immediately and the rep said she could just do the booking over the phone, that's fine until all of the sudden the prices on the room and airfare had gone up, was very upset, felt scammed actually. Would not honor the prices listed on the web page I was booking from.

Loved it, could be happier, it was easy, and the customer service lady that we spoke with was so helpful and nice, she made us feel very comfortable thru the whole experience. We are looking forward to our vacation. Thank you in advance, Lance & Hope.

My experience was excellent. Rep, believe his name was Garrett, was very patient with me and the process of booking my trip. My daughter had already booked her trip and I need the same arrangements. I was disconnected at the end of the call and had to call back to get final details. Another Rep picked up the call and was able to assist me with no problem.

We booked an all inclusive resort with 3 couples and we received great customer service assistance with getting all of these reservations at once! We hope to have rooms close together and We are excited to enjoy the vacation! Thank you!

BOOKIT.COM is great... Thanks for making it happen for us??? We can not wait to go on our trip. It was fast and easy to book. It was cheap enough for us to go with a better Resort. Thank you so much!!

Completing our reservation was hassle free! We are so excited! The payment plan was a blessing which was such a help for me and my family. We were able to spread it over next few months without having to all the money upfront. Thanks BookIt.com

The website was user friendly and east to navigate. I was happy to see all the reviews. The pricing was lower than Travelocity website. My only issue was checkout I got an error that my order didnt go through but it did process.

Great and easy to book! I would highly recommend to others. I love the payment plan. Thank you for this fast and easy to use plan. We look forward to our vacation. I would definitely use again for our next planned trip.

I was so pleased with how easy it was to change my travel partner's name and our reservations due to unforeseen circumstances. My only trouble was when changing a reservation on the weekend, pressing 2 to "change a reservation" results in an "offices are closed" message, while pressing 1 for "new bookings" will get you a live person.

Jill was very helpful on everything I needed... Jill was very accurate and didn’t even take too long on my reservation. Are use BookIt every time I go away and that’s usually twice a year. I always find what I’m looking for On bookit and the prices are always reasonable.

Great way to plan trip. Tried checking into doing my own hotel and flight reservation but much more expensive. Convenient and great package deals. Customer service reps very helpful as well. Used BookIt for Disney world trip and now Cancun Mexico.

My vacation. Was very easy to book. I was able to maneuver through the website very easy. My call into customer service was very warm and friendly. They took the time to answer all of my questions when going over my account.

I had booked my trip and later saw the same for cheaper. Called BookIt and Jill assisted me and made sure I got the cheaper price on top of a discount. Truly satisfied with my booking with Bookit!!! She will be assisting the wedding party for sure!! Thank you Jill.

Great prices. Extremely easy to book. Would highly recommend this site to my friends. I compared it to other sites and they had the best deals. Extremely happy with receiving confirmations instantly. I also liked how I could do the research and save the booking while discussing it with the people I am traveling with.

So far the service that I have received has been very good. They have answered all the questions I have. The process has been very smooth. The travel rep that I spoke to seems very knowledgeable and funny and gracious.

This is my first time booking without an agent. I am going on vacation with friends who already booked. The site was easy to navigate and the online rep, Josh answered all of my questions and was quick to respond. I was able to book on the same flight as my friends. I also used the pay delay option which is great for my budget. Now all that is left is to see if my hotel and flight are without issues. I'm confident that I made the right choice with Bookit.com. Thank you for a great experience thus far.

The process was a bit lengthy but was explained as high call volume, so I just waited until I got connected. Once connected I was completely satisfied with the service rendered. They assisted me with the seat selection on the plane and sent my confirmation and booking ID.

First let me say, I ended up having an amazing vacation with my daughter at Royalton Riviera Cancun. But the booking was a disaster. I originally booked at a different resort for 3 people. The 3rd person dropped out, so I called to change my reservation. In the process of trying to cancel part of reservation, the Bookit customer service rep, downgraded my room and changed me to a completely different resort WITHOUT my PERMISSION. When I caught the mistake, I called immediately to rectify it. They tried to say I asked for the change. I DID NOT.

Have not taken actual vacation yet. No comments on representation of that. Booking process was easy but would prefer have pricing AFTER discount codes provided upfront. Why use of codes? Really an unnecessary step and one that can be (and almost was in my case) easily missed. Just price the net price.

I found working with BookIt.com to be an easy experience. The agent was very knowledgeable and took the time to make sure the information being presented was completely understood. Various options were presented and carefully explained. I would certainly consider using Bookit.com for any future travel planning.

There was an issue with our reservation that forced us to cancel and re-book. Customer service was extremely helpful and pleasant! They were very easy to work with and fixed our reservations. Great customer service! Thank you for your assistance, much appreciated!

Everything was done timely manner at a good price. I will use BookIt.com again for our next travel plans in the future. The staff at bookit.com helped us get the dates needed for our trip and explained all the added fun filled packages they offer at a discounted price. I would recommend them to friends and family.

Thanks so much for the help getting us booked for our honeymoon. It was very helpful to have people that could explain the Resort and the activities. You guys gave us a good discount, It would not of been possible for us to go to such a nice place without your help. Would definitely use you guys again. Can't wait for the time.

Highly recommend this site!!!! After deciding to book a trip to Punta Cana, we explored many sites (Expedia, Trivago, booking.com) and then we found BookIt.com. This is the site that we used in 2012 for our trip to Cancun, Mexico. It is the friendliest to navigate of any booking site, has the fewest amount of boxes to fill out and above all THE BEST PRICES on any trip!!! So save yourself some time & frustration and go straight to Bookit.com if you are planning a trip.

I booked the wrong room category and called immediately after I did so. I was told there would be a 25 dollar charge. They charged me a 50 dollar fee. This took 1 hour on the phone to change the room category. I was put on hold over 3 times for more than 10 minutes.

Write up on the property was good; system process was efficient and time to process was good. Would recommend to someone looking to book seamlessly. The on-line interaction with a representative did not work as well though, as response timing was slow.

Sunny my rep was awesome and very helpful. Went through every detail for me and did everything to make my anniversary special for my wife. Thank you very much for all that you did. I will be using BookIt.com again