BookIt.com Reviews

The picture shown is deceptive. My view and balcony faced the corner of the building. Partial view doesn’t even describe it. You have to go out onto the balcony or to very corner of the room to glimpse the “ocean view.” The balcony, unlike the other balconies, doesn’t have space for a table or chairs and you can only stand on it. I expected to have a room like in the picture they showed. This was disappointing as it was a milestone birthday and this was a splurge. So I guess you get what you pay for. You’re just getting access to the club and resort--and they are nice. I do not think I would trust Bookit again without a lot of due diligence. I figure pictures should be accurate.

Your website doesn't allow me to look at my current bookings. I've tried on multiple days with no success. Called customer service but they could not help. This is my first use of Bookit.com and not very happy. Please offer suggestions or fix your website. Help.

This the the worst customer service that I have ever received. How is it that I get charge $274.78 for canceling a flight and hotel within 24 hours when it states on your website that if you cancel the flight with 24 hour there will be no charge, just a $25 per person charge for the hotel. Try calling customer service. Spoke to Julian **, she was so rude. Then called again and spoke to Akili **, he was just as rude and the only difference was that he was helpful to make a ticket for the problem.

Have used this site before. Great experience.. Had to call Agent. Needed help with an online mix up. Agent was efficient and courteous. Enjoy the new payment plan vacation on a budget. Book now and pay later. Installment just three dollars $3 down. I think with this plan I will take many more vacation.

Love the site - very easy to use. Can't wait for my trip - I was a little bummed that I couldn't use the coupon codes - As it was only for double occupancy. It's the first time i've used this site, I normally go through a travel agent - This was way easier and it ended up being cheaper!! I'll post again in Feb after my trip!!!

Very easy to book with you, have used your services many times in the past, great service. Transfers are always there waiting and travel accommodations are very nice. I love that you can make choices about which flight you want. I have recommended your company to other because of the great service that I always receive.

I chose BookIt for my next vacation booking due to previous experiences. They offer the largest collection of destinations that are of interest to me. They also offer additional options such as excursions and more importantly shuttle service to and from my destination airport. In addition, the payment plan is, in my opinion, very fair and most appreciated. I will continue to use Bookit for all my vacation bookings.

Issue with my credit card and she took control and got it done. Thank you once again BookIt. I will recommend you. Once again thank you very much for making my experience making my booking for a for my trip. Let me know how it goes.

I called instead on setting it up online because I’m a person of many questions. It was a Great experience, even though I asked so many questions they were patient with me and extremely informative. Awesome payment plans and discounts! Can’t wait for my trip.

Work at it from several angles... Great Rates. A little disconcerting the rates kept changing for the exact same trip (mobile phone, through AA.com, through TripAdvisor, then straight-in as a member). Ultimately, I used a coupon offered in the mobile-browser on a trip booked as a member (only needs your email) so persistence paid off.

I usually book vacation packages through Cheap Caribbean but someone referred me to this site. I booked a trip with a payment plan through Bookit.com. The payments were to post on specific dates. Bookit.com charged every payment on the same day except for the last payment, totally ignoring the agreed upon payment arrangement. This is my first experience using this site. Not a good first impression.

My wife Nikki called Book It to book our all inclusive 7-night stay and rt airfare to Cancun. The process was quick and easy. She was very surprised that there was availability at the hotel as she tried a few other sites which showed it was sold out. Went to airline website to check our flights and selected our seats. Then called hotel to confirm our 7-night stay. Everything was correct except my wife’s last name. She called BookIt and the agent Alejandro promptly corrected it. No complaints here! Thank you BookIt!

Because your website caused double bookings and also I had to call a second time to ensure one booking was being processed to be canceled to then find out that because of supposedly system glitch, the correction of a double booking wasn't noted in your system, I would have given you guys a 5 star. However last rep did go over and ensure all was corrected and she was excellent! Happy holidays!

I have booked an all inclusive hotel on BookIt for February 2020. I had to call in to reserve do to the fact that I needed 7 rooms for a big group. I tried booking on Cyber Monday to get the better rates and Mr. ** was the Representative to help me accomplish my goals. He was very helpful and accommodating to my needs. Thank you so much ** for making what could have been a stressful moment, such an easy and straightforward process.

My agent Patricia ** was amazing. She was patient and saved me more money then I expected. I am super excited about the vacation we planned together. Thank you. You are the best. I recommend BookIt to everyone. I'll definitely use them again.

I booked a vacation on Booking and then found a cheaper rate on BookIt.com two days latter. The BookIt representative found the new rate for me. They were helpful in refunding me the cheaper amount. So happy!!! Can’t wait for my vacation. BookIt will definitely be my next stop to plan my next vacation.

I made a reservation today with a live agent, he was helpful and the process went smoothly. His name is Ronald, located in the Jamaica office, he seems on his game. I hope our trip goes as well as the reservation process.

I was very disappointed with the scam techniques BookIt used when trying to book a resort all inclusive vacation for my family. I filled in all required information, put in all credit card information, and spent a lot of time researching the Mexico deal plus the site's travel insurance plan. When I submitted to book (paying in full by the way), I get notified that the airline price went up and I would need to pay the increased price or choose another more expensive flight. Meanwhile I was looking at the exact flight displayed at Sun Country Airlines and the price NEVER went up. In addition, it booted me back.

The rep is very helpful and I was very happy with the services provided. He listened to everything I was looking for and provided me with assistance during the time of service. I will definitely use their service again. This was a good and easy experience and I was able to pick out my flights to make sure I get to the resort at a good time. Now we are counting down to good memories and a trip with family.

Had a great experience with client services. I made a mistake with my reservation and they corrected it quick with no hassle and no questions asked. They made sure I was satisfied before getting off the phone. I would recommend BookIt and will be using them again.

Easy to look for what you want. A variety of prices high to low. Love the guest reviews and the map choice to see where the property is located. 3rd time I have booked with Book It. No problems with the first two trips.

The price increased significantly and I had trouble choosing my flight! At one point it said the price was 1329 then it went to 1599! I don’t think it’s fair and when trying to call no one answers. But I can’t change it now.

Tried to book online. Wasn't working. Called representative at BookIt and was told it's because Sun Country was updating fares. She could book the trip and transfers with the upgrade for the room but not travel insurance. She would have to transfer to another agent at the end of the call. After so much frustration I forgot to remind her and we hung up. I had to book my own sun country flights and ended up not getting the price quoted for the package on book it. Very unhappy and considering canceling the whole trip.

We have booked 3 trips through BookIt, and have been VERY happy with the 2 destinations we have gone to so far. We are waiting for our 3rd 9/12/20. The pay delay is amazing we have used it 2 times. Although some of the hotel locations say you get resort credits and we have never received. Thank you BookIt, Jeni & Arnold

BookIt team was very helpful with sorting through an error I made during booking. They were able to cancel the mistakes (two of them) and confirm the correct one as still active. Despite the computer concerns at time of the booking, the team was able to confirm the trip is still happening. Thank you.

BookIt makes booking our vacation fast and easy. We knew where we wanted to stay and wanted to take advantage of the pay delay program and the agent I spoke with was very informative, helpful and thorough! This is the second time we have booked a vacation through bookit! We will use bookit again for our vacation bookings.

I gave five stars and would recommend your site to a friend, however it took me a few tries to get to a great agent who worked with me and helped me finalize the booking. Her name was Jill. My first agent was nice too and worked with me. Her name was Jamie but unfortunately I needed to make a change in one of the three reservations I booked, so I cancelled out those reservations. I spoke to other agents in between because I couldn’t get in touch with Jamie. If you want to hear the rest of the story you may call me or we can just leave it at that. All and All Jill was experienced and a pleasure to do business with. I am very satisfied with her service.

Thank you Bookit.com. You make booking a vacation easy and love your prices. I get to save money and use it on our holiday. Last year’s vacation went off without a hitch. Couldn’t be happier. Thanks again for your service and support.

This is our 5th trip booked using BookIt.com. I absolutely LOVE this website and company. It is so easy to navigate and have the best rates I can find. Trust me....I look!!! Their customer service is WONDERFUL as well. Have only actually had to call a handful of times and they made it right each time. I have booked excursions and airport shuttles with them. Their process is incredibly easy to follow. They allow us to fully relax on our vacation. I cannot wait to go on our next vacation!!!

Our group was very pleased with the help from BookIt.com. The agent was very knowledgeable and helpful, we had spoke to a travel agent to book our trip expressing that we had wait to have all three couples together to book. We did get together, but unfortunately our agent didn't what to take the time do to dinner plans, so we called you and were happy with the service, and will be our go to planning in the future. Thank you. Bonnie ** Scranton Pa

Quick and easy booking with accurate agents! Website and actual booking agents were both in sync. Was both happy and surprised with the service and accuracy of the whole telephone interaction. Would highly recommend this site. It definitely worth the time to talk to an actual person.

I like that the site allows you to get really good vacation deals where you can create lifetime memories. I also like the deferred payment options that BookIt offers that allows you to pay in increments for that dream vacation. Good job Bookit!! You have got a customer for life!

I’ve had great experiences with bookings here but the call was not helpful. I couldn’t process a booking and was told by a rep on the customer service line it was because the flights were gone and I could book for $150 more pp but that was all that was available. I waited and waited got the site to update before realizing it was actually an issue of not being able to book with an infant added. I removed the infant and processed. The person I spoke with clearly didn’t know what the issue was but confidently tried to provide limited options and charge more. I had to call again and had great service, also ended up booking a trip, but I was disappointed that I couldn’t trust BookIt more.

We had a great experience with Shanice. I’ve spoken to her 9 am this morning November 30th and she had patience with us till 5 pm the same day. So she’s been excellent the whole way through. Very happy. Thank you.

Had a great experience with ease of booking. Easy to follow, took 15 minutes start to finish! We were nervous about booking our trip through someone new but found it super easy and are very excited to be going to sunshine in January!

Great discount on Cyber Monday Deal. I saved about $600 for 2 people, airfare and hotel for 8 nights! I have been watching numerous travel sites for about a month. My only complaint is that our room description was vague so I hope I picked the right choice! Very pleased and excited! Best price I’ve encountered!

Site was simple/user friendly. One show stopper is when asking name of travelers the site does not specify that air ticket and passport names must be exact. The site requests first, middle initial, and last name. Yet the middle initial is optional. I used the first name block for both my first and middle names so it matches exact with my passport. Don't be denied boarding your flight due to this over site.

This agent who booked my stay that’s scheduled for January 6th, 2020 through 9th was well spoken, professional and went above and beyond to make me feel so comfortable and pleased knowing that I’m going to be having a great stay. Whom ever trained him really did a great job and I can see him being promoted to a greater position soon.

The booking had processed when I was still looking to put in a coupon code. I called to explain and said they would do nothing. I was Flabbergasted in your company’s customer service. Remaining friends and family chose not to use your services and went elsewhere.

Booking this vacation was very easy & exciting. My first time booking with you and will not be my last.. Looking forward to the Mexico trip. BookIt made it so reasonable price wise and budget wise. Thank you.

My fiance and I were at first extremely excited when we saw a great deal for an all-inclusive Honeymoon on BookIt.com. We we were going through the booking process online when we ran into some issues finding a flight (turns out the flights were NEVER available, so we're not sure why BookIt had them showing as available). We decided to call BookIt since we had other questions, and they not only couldn't speak well enough to get our information right, they dropped our call twice and put us on hold so many times that by the time they actually booked our vacation for us, the room we wanted was gone and we had to upgrade to a nicer (yet $500 more expensive) room. They also didn't send us an email confirmation so we had to call back to get it resent (even though our email was correct), and now our hotel is having trouble finding our reservation. We are furious!!

I was ecstatic about the Black Friday specials you ran!! They were incredible deals, and I look forward to more Black Friday specials in the years to come. You guys are definitely under my radar for all of my booking needs!

I tried for 2 hours to book a trip to Cancun using a special offer on Black Friday. BookIt was having computer issues and could not process my trip. After multiple attempts calling back to complete the order they still could not process it (their problem not mine). I called back the following day to try and complete the order. They would no longer honor the $100 coupon even though the issues they were having the night before were theirs. I would appreciate having the $100 back that I was rightfully due.... Not impressed.

This is a trip to celebrate my 70th birthday. Overall, I was pleased with the experience except that I was not offered the opportunity to apply a discount that I had received from BookIt. I was told it was too late to apply it to this trip.

This was my first experience with BookIt.com. Found it easy, and informative. Have done a lot of traveling the past couple decades, and have used a variety of booking methods. Would likely use bookit.com for a future vacation. I would recommend people give it a try.

I found this site very easy to follow. I used the Ask for help window and these people were very helpful. I was having a problem submitting my information to complete my booking and the tech support stayed online with me until it was completed.

This will be our first time to Aruba. Found a fantastic deal on Black Friday. Will be traveling to Barcelo Aruba on 2/23/20. Beyond EXCITED! Thank you BookIt for making it so easy. We have so much to celebrate and be grateful for. Can’t wait.

I enjoy comparing all the prices and resorts, but it was hard to go back and forth to compact resorts. Overall easy experience and had multiple great options! I am excited to go on my vacation soon and I was thankful for the deals this website brought me.

I spent over 34 hours booking the trip online, only to have an error. I spent 2 hours on separate calls trying to complete the booking. Ultimately the delay caused me to lose the oceanfront king as they were all booked. Then a technical error on your end was preventing the booking from being completed while on hold I was cut off again. I was told I would get a return call and have not. I got an email confirmation on the booking but it is not the correct room and does not have the proper discount coupon applied so the price is more than it was with the oceanfront room. I have tried to call back and have been on hold for 39 minutes. It is now 12:20 am and this is still not resolved.

Booking sells me vacation on the hotels not even open completely and finished, renovation is around, people completing, from 9 restaurants only 2 is open, nothing works, and I tried to cancel soon as We read first review, not because I don’t want to go here, because it’s not safe for my family and I still have to pay money for cancellations, very sad and bad experience with booking.

I called to book my friends wedding & worked with Linda. She has a lot of knowledge of places. I booked Cancun & end up booking a upcoming girls trip for next June. I’m very excited for all my trips coming up. I will post another review after going. Thank you BookIt great site.

It was a pleasure booking our trip with Bookit.com, it was easy and only took 15 minutes. I had never heard of them before I saw them on Facebook, then I went to their website and saw the good deals they were offering. I would recommend using them for your travel plans.

I have made several bookings with BookIt. So, very satisfying. Always getting a great deal for my family trips!!!! Looking for more great deal on future trips. Love the Hotel choices and several airlines to choose from as well. The site is very easy to use. Once your account is setup it get easier to use. Happy travels!!!!

I checked into my hotel in Mexico after a long journey only to be told that my room rate is only for one adult. And I need to pay extra as my kids are with me. Even though their names are on the reservation email, the room rate is not correct. Very upset in having to deal with this. A huge vacation spoiler when you plan in advance to be sure everything runs smoothly. Please resend me a confirmation that states one adult two children.

I'm very happy with the deal I got. It was the best deal for my trip off all the websites I searched. I will book my next trip from Bookit.com. I recommend everyone to go on this website before you book your next trip.

The booking was easy but I didn’t notice I had an overnight stay in Houston. The online agent should have caught it. It cut a day off of my vacation and adds the hassle of checking in at another airport.

I made a mistake booking and I called up and the operator was so helpful and me feel comfortable. I have used book it a lot of times and never had a problem that is why I keep coming back. Thank you, Elizabeth.

The booking process went well. I had a question as I booked air and hotel and the confirmation said hotel pending. I called a rep and she said everything looked good on their end and that it was typical to state hotel pending when you book initially. I received a second confirmation for the hotel later that day. All was good, service was good. Will update review after vacation when I can say all went as planned.

What a great experience with Patrica. She was helpful and the entire booking process was quick and easy. Checking prices on other websites I got a great deal with no hassle. First time user of Book-It but will happily use them again.

This is my second time using BookIt and it just as easy as the first. After booking I had a few questions, the agent I worked with could not have been more knowledgeable or courteous. The savings are fantastic! This is the way to book your vacation!

Called with questions and spoke with Valerie. Very helpful and finished my booking. She took the time to explain all the charges and fees and gave me some additional information about my trip that I wouldn't have thought to ask. I would definitely use them again.

David **. Awesome customer service! Very detailed, accurate, and quick. Helpful and friendly. Highly recommend this representative. We are going to the Bahamas and he was able to match up our friends itinerary including flight. Hotel and transfer information was explained. Gave us information on the best deal possible. I’ll utilize this representative definitely in the future!

I called today concerned about our recent booking in Cancun, Mexico. Turns out the resort I booked just opened a few days ago and is not quite ready for guests. People that have arrived there were very upset. Very negative reviews and I called BookIt and Tiffani was amazing! She was able to help me with getting everything sorted out and switching resorts. Thank you so much for such great customer service!

Ryan was very helpful. He did all he could to ensure that our trip would indeed be happening. I can’t wait to visit the resort. I’m happy with booking and look forward to booking again. I hope my experience is wonderful.

This is our 4th time to use Bookit.com for a major trip (out of country for more than one person and multiple days). I have use them for cross country trips several other times but I really like their package deals when traveling out of the country since they offer ground transportation that has been easy to use in 2 different Mexico destinations and Jamaica. Returning to Jamaica and used Bookit.com again since it was so smooth last time. Thanks!

Derrick was very helpful and knowledgeable. Reviewed several options and found great deal. I tried another booking company and they were not able to find me what I was looking for. Very pleased with service. I will always go to BookIt.com for future trips and cruises.

I have been using BookIt for years and will continue to do so :). They are great and fair for bundling events and doing mini vacations! I price compared with booking direct as well as Hotels.com and they beat the price by over $200.

I booked a trip with BookIt and on my first payment stated my account was declined which BookIt has took funds out of my account. Due to the eastern northern southern time zone we live in Missouri is a different time frame BookIt did not adjust my account properly with the right time zone so when the payment was taken out they stated it was declined when they had took funds out of my account. Then took funds out of my account one day for two payments to payments in one day which have my account overdrawn. This is terrible service to be going on a vacation for your anniversary.

I had never used Bookit.com before and found it to be a good place to book reservations. They include extra deals not available on other booking sites. The only drawback is that you don't know the complete price of the reservation until the very end of the reservation process, so just be aware that the quote is not always the final price.

We booked a 5-star resort, but soon after booking we found out that guests were waiting over 5 hours for their rooms. They were being put in rooms that were still under construction and not fully functional. Rudy went above and beyond at finding us another vacation within budget and the same travel dates. HIGHLY RECOMMEND! Our stress and worries are over. REALLY appreciate this! 10/10.

Bunch of thieves. Called to cancel reservation but still continued to billed. I paid for a trip over thousands of dollars in which I never attended. The customer is wrong regardless of the circumstances. Please do not book with them.

So happy with this reservation process. Our friends booked the exact same itinerary thru a travel agency and it cost them $1000 more! I had an error with putting my credit card number in the system and before I could correct it, BookIt staff was on the phone calling me to assist! Very happy with this service.

MaQuese was a great travel agent! I had an issue with booking and she was on the phone with me for 2 hours helping me successfully book my trip! Great service!!!! I high recommend using BookIt to book your vacation!

The Agent was great in all areas of services of attitude, helpfulness, situation was solved expeditiously with no problems. I had previously encountered difficulties in trying to book my Aruba Vacation on line but your Agent returned my call after having prior problems when we had spoken earlier which was surprising to me and worked with me over the phone to solve situation with the booking at which I was delightfully pleased.

Advertised 4 star hotel at 1.5 quality. Jewel Runaway Bay. Checked in late afternoon and room still wasn’t ready, told to come back at least an hour later. Advertised wifi throughout the resort but was basically unusable. Room smelled horrible as the AC was leaking in every room we went into. When we went to complain we were told to take it up with Bookit.com... Fans and light were broken or out all over the resort. Most entertainment that was advertised was cancelled without notice. We feel we got completely ripped off by the alleged quality.

BookIt it has very competitive prices and good personalized service! They got above and beyond helping us to modify flight. All the information was sent in time and accurate. Will work with Bookit again in the future travel needs. Keep good work!

This is my first and probably last time using this company. On the website there's a coupon for an additional $50.00 off the room. Once I booked and clicked the paste coupon to board link, I gave a quick review before submitting. I noticed the $50.00 discount wasn't applied, I re-clicked the link and yet nothing happen. I called C.S to help, the rep said to submit and it should show the reduction in price; so I did. To my dismay the $50.00 reduction was not credited to my reservation.

What an amazing and professional experience booking a Cancun vacation. James was patient, he listen to what I was looking for in my vacation. James found the lowest price available. James also recommended places to visit. Thanks for the none pressure experience.

Mexico. It was seamless to book through BookIt! I can't wait to go and stay at the resort in the honeymoon suite. My friend referred me and now we are going to vacation together. Thanks for the great rates on the room and on the flight plus I get to fly Alaska my favorite airline.

I learned from my first error to check my flight times. This time I looked at the details and opted to pay a little extra not to have a nine hour overnight layover in the airport. I also added on the transportation from the airport to the resort. I travel alone and was relieved that I had some choices where I did not have to pay for me and a non existent person. The payment plan option is very convenient for me.

Patricia did a Terrific job today booking a trip for me and my friends.. She was very patient and accommodating. I would definitely recommend her to my friends and family. She returned all my calls and made sure I understood every detail of my booking.

I feel as if the deal that you are booking should include the coupon at the end of the booking so you dont forget to add it. Because I forgot to add my coupon at the end of my booking today because I got so distracted with the other add ons that you wanted me to add on at the end of booking.

Great Service, I booked over the phone. I am so excited for my trip on the holidays. Plus, I want to give a so special thanks to Shenice for helping me out over the phone. Overall my booking experience is a 10 out 10. Highly recommend.

I called BookIt to schedule my birthday trip. My rep Kerrion was the best. She check island after island until she found one that best suited my budget as well as my request. She was kind, patient, as well as educated on the resorts and venues. I suggest for the best experience you call when booking your trips if you are unsure about anything. KUDOS TO KERRION. She deserves a spa day or lunch or the company!!

Thought the online process was fairly easy. The only thing I have a problem with is that it said that the rental car was included in the cost of the trip but when I checked out I saw that there was $365 due at Enterprise when we arrive. I found that somewhat deceptive!!

I love this website. I have used it 3 times to book a vacation out of the U.S. I just organized a family trip and referred this site to several family members and friends. The pay delay helps me to be able to afford a family vacation.

This is the 3rd trip to plan through BookIt. I have recommended this site many times and everyone that has used you always comes back to thank me! A good variety of resorts, payment options, great specials for returning guests. We will be back!

Booking was incredibly easy, my only issue was they do not accept American Express. However, most places these days don’t! We are very excited for our vacation, and I believe we paid less than any other website. I would suggest watching YouTube videos for better recommendations.

About 120$ more than Expedia but I’ve been given the option to make 6 payments which is very convenient for this trip. Overall I’m happy and I would book again. App is easy to use and the promotions are legit. The promo codes and deals are all added bonuses.

We used Ryan, ext ** in Jamacia. He was awesome in getting our BIG family all booked for a great trip to Royalton Riviera Cancun. We are scattered in 5 different states, and a lot of different needs and dates. I think he deserves a great big thank you, for coordinating it so simple!!

Using BookIt for 5 years in a row. Very easy booking for all inclusive vacation. Always competitive price. Very clear what you get. The website very easy to navigate and the ability to pay over time is a great feature. Highly recommended.

Easy simple booking process, agent was very helpful and answered all m questions. She even got me a coupon for 100 off an already great rate. Would def use this site again for booking was almost 600 cheaper than the hotel website.

Latoya was professional but she was a bit hard to understand with her accent. She spoke way too fast and when I asked her to slow down she sounded upset. Her tone was to challenge me when I tried to correct her about my name. She was short with me and I found that rude.

The staff at BookIt.com were amazingly helpful during a crazy, yet all too common, issue with the airline portion of our vacation. They did everything they could to insure that our vacation was not ruined due to airline issues. Thanks to BookIt's staff, the property was notified of the issue and our travel dates were revised. Thanks to the BookIt staff it all worked out in the end.

Called in to book a package for my mom and aunt. I had to go through 5 agent before I finally got to book the package. After going through a long process of giving my personal information to find out she only booked the airline part of my trip only, she said the computer did not book the hotel part, and I have talk to her colleague in another department. She transferred me through to another person, now this person is giving me a very different price much more expensive than what I saw on the computer. He then said to call back the package department and have the rebooked again.

The website is very easy to use. Thanks again for providing me with the best price on our trip. This is not my first time using Bookit.com. I booked an all inclusive trip to Bahamas online and had no issues. I had this special Promotion: Up to 65% Off Rooms + $400 Resort Credit.

Booking thru your website is so easy to navigate while looking for a hotel as well as flights and we have used you many times already and will continue to do so in the future. I have recommended this site to many friends.

Punta Cana vacation. I’ve received very professional and knowledgeable assistance in booking this vacation. The Lady who helped me went up and beyond my expectations, as some of the transactions were very involved! Highly recommend this company for future reservations to those looking for an exceptional experience!

First time using this site for hotel booking. Did not travel yet just have booking, the best price for sure and I love how easy is to modify yourself online without calling, the only negative is they charge 25$ for modifying the reservation but Oneil the manager refunded the first time because I was not informed when booking, I don't know how will be when I arrive at the hotel. I will make sure to review it after. So far A. Not giving A+ yet. Little confusion with calling center but easy booking for sure.

I found it difficult to locate and insert the multi lettered discount code. While I was checking out, I missed it completely, and wondered why I did not get the discount I was entitled to. I eventually located the code and entered it. Why not apply it automatically to members to whom it is applicable?

Great deal on a vacation to Playa del Carmen. Staff was helpful, though the system tends to reset before finalizing, making it tricky to set up a deal. But it worked out in the end. I would use it again in the future.

It’s a very rare occasion in which I feel like I need to ‘brag’ on someone’s performance and efficiency...and I don’t think I’ve ever asked to participate in a survey for that reason, but Valerie just did every bit of work for me! Found a resort, booked the flight, dealt with my credit card company (which assumed my card had been stolen and declined payment) and had that decision over-ridden all while I was on an extremely brief hold!! Extremely impressed with Valerie and your company from A to Z... Thank you!

BookIt.com is a website that I use regularly when I am planning a vacation because it is convenient, helpful, and resourceful. It is easy to utilize and search for different trips and saves me a lot of time and energy. I would highly recommend BookIt.com.

Thank you so much for helping me book my vacation. I called into BookIt after attempting to book online and I messed it up. BookIt was able to call the airlines with me and get everything corrected. Everyone was so nice and willing to help.

I find the best deals here and the site is flexible and does not change pricing at check out. They are pretty consistent. I have all the documents and info readily on hand In case I need to change or confirm anything after I’ve booked... There’s also extra trips and shuttle service you can book at a competitive price.

Very patient agent who was engaging and gave very good and economical suggestions on my choices. I will always use BOOK IT as I was not even aware that it had pay as you go options. I would gladly recommend this to more people.

My customer rep was friendly, helpful, polite and help me to find the mini vaca I wanted. Will use this service again. He help me with the budget I have and what I wanted flight, hotel and shuttle service. My first time using BookIt.

Wasn't planning on booking but couldn't say no. So instead of freezing up north will be chilling at the pool for a winter break. Sometimes you just need a little push to move you to do what you know you want to do, thanks for the push.

There is a group of us going and I booked at the wrong place!!! The guy that helped me switch hotels was so helpful and informative. I really appreciate the fast kind help that he was!!! Thank you so much for being awesome.

I love the fact that the payments are flexible. You can adjust the frequency to best suit your affordability. The prices are competitive so I'm not worried about that. The pay delay is the major plus :). What you see is what you get at the resort. The information on the website is very accurate. I honestly dont see anything I would change. The pay delay is the best.

Great and easy booking experience and loved the payment plan option, has a lot of options for flights and easy to go back and forth in your choices. I would definitely recommend this site to people. Can't wait to book my next vacation.

Booked a vacation to Aruba with Ryan TP GSA Hall, for a group of 4 couples. He was very thorough and polite. It was a great experience booking with Ryan and through Bookit.com. I'm sure we will use Bookit.com to book future vacations as well and will recommend to friends who are looking for vacations.

After booking my trip I had a message that the airfare had changed and the price was almost 300 dollars more. When I checked the price and flight was the same.. I am not sure what happened, but you might want to look into it.

I was on the phone with BookIt.com from 8 am until 6 pm. Got put on hold for hours requesting for an supervisor. Her name is Sarah. It took Sarah part of the day to get on the phone then she telling me she will call me back, a very bad supervising skill. Still waiting on that call Jody. Lack of communication skills. I would never use bookit.com AGAIN.

This was our first BookIt experience and was a great one! Our customer service rep, Akili made it fun. We are a group of three couples and he handled each one of us with professionalism, but he was also very personable. He made booking very easy! We laughed the entire time!! I would recommend BookIt!!

Yesterday I booked our honeymoon vacation. After research, it appeared that BookIt had the best rates for the hotel we were interested in. So my fiancée and I booked the hotel which alone was $3000 plus. I quickly realized after booking that I needed to manually enter in the couple code while booking. My bad... I didn’t realize that. Ok, so just cancel it right? Well, even when less than 24 hours have passed, the site was going to charge me $50 to cancel. That doesn’t seem fair; especially when you consider the time that had elapsed. Ok, let’s just call customer service. I’ll get them to either cancel it (since I planned to re-book anyway), or simply add the coupon to the existing reservation.

Shelly-Ann ** was so extremely helpful and patient with answering all of my questions. Her customer service skills and willingness to help were outstanding! Thank you for all of your assistance in helping me change the initial booking and picking a really nice resort!

So far the process has been simple. Variety of choices and great prices. Our vacation is in three weeks so we will see. If everything runs smoothly then we will be keeping the 5 star review and booking a lot more trips through them.

We booked our vacation 3 years ago with BookIt and found it was the cheapest. This time we went with them again but I did have some issues with booking. I was able to get a representative on the chat feature to help me. I feel good about the price after shopping around and know that everything was easy to take care of.

My booking experience was perfect..My agent was patient and very pleasant. She really took the time out to explain everything in full detail. They also had great rates for excursions. I highly recommend people to book through you guys....thanks for such a wonderful experience.

It was easy to use and many options were available and searching was made easy. I especially love that I can budget the trip. The payment plan has taken the worry out of planning our trip. I look forward to working with BookIt.com again.

My family was in an accident the very night I was making these plans. My world is shattered because I lost my husband. I called to cancel these plans (after my in-laws stepped in and came to help with the kids, because my son is in icu) and they told me because it was 48 hours it was too late and I’d have to pay $3100 for the plane tickets even though I bought the insurance. I’m too devastated to fight it. I don’t have the will when I spend my days in the hospital fighting for my son. I’m sorry, it’s just wrong. They still took their payments as scheduled too.

We have used Bookit for seven straight trips to Mexico between Cozumel and Los Cabos and have enjoyed the simplicity of their website and their travel partners. The prices are always fair and competitive. We also like the pay delay feature. Always a great experience.

I don't even know where to start with this company. This was the first time my friend and I decided to use BookIt for a trip to a state we’ve never been to because it was her 21st birthday. We knew that the amount of money we paid was too good to be true or that there had to be a catch. The flight departing from BWI to MIA was fine, no delays and no other issues. When we landed in Miami, we couldn’t even check in to our hotel until 4:00 PM! Our flight arrived in Miami at 7:00 am!!!! We were under the impression BECAUSE OF BOOKIT, that we would be able to check in any time after 12:00 am because that was the information that was provided on the website. Tired, hungry, and very frustrated, we had nowhere to stay until we could check in.

This is my first time booking a vacation on line, I have to say it was very easy. I am looking forward with booking future vacation with BookIt.com if this trip goes well. This will be my fist time flying out to Jamaica and I am really looking forward to this trip. Thank you!

I love BookIt! The site is so easy to use! BookIt has a huge inventory of hotels, resorts, airfare, etc to choose from! All the resorts I have stayed at that I have booked through BookIt have been top-notch! Booking is quick and easy and the ability to do payments plans is a huge plus!

I had to make a change right after booking, and the people in the call center were SO helpful! Seriously some of the best customer service I have experienced. And we got a great deal!! Now we're just looking forward to our trip. :)

Shy was extremely helpful & went above and beyond to help us book our trip to Cancun, excellent customer service. She explored every option to make things accommodating and comfortable for the trip & was very patient throughout the process.

I've been booking on other sites and through agents for years but decided to try BookIt based on an ad I came across. Loved the entire experience. All my options and the ease to navigate my trip logistics complete in just a few minutes.

It was easy to book once I found the resort everyone was staying at. Had to search it individually. Very easy to find though. Once found it was easy to navigate through the site and was able to book in just a couple minutes. It was the best deal I could find as well.

Veniel ** was fabulous helping me make my reservation. He was very personal and he booked exactly what I needed! I will definitely use BookIt again for any other vacation plans I may have. He read all disclosures and explained all parts of the booking.

I love Bookit.com. I just booked my 5th trip and they have all been smooth. I put in my request and BookIt makes sure we have it. So easy to book all you need in one site even your travel insurance makes planning a vacation so easy.

I had an issue booking my flight online and would only get error messages. Valerie, from BookIt, called me and got the issue taken care of very quickly and she was extremely friendly and helpful. Even though it took a few phone calls she did it!!!

Took me a few minutes to book my Aruba trip. Very happy with the website and pricing. They were less expensive than other sites including the resort itself. I recommend you at least price check them before booking elsewhere. My family and I are satisfied.

I completely messed up the dates on my booked trip. I called BookIt and they were more than happy to help me. I did call right away and they were able to fix my flights and hotel. Thanks so much.

The price of the booking that I did for my wife and I's Jamaica trip for next year of August for my best friends wedding are pretty fair and lower compare to the other websites. I think I will be using this website a lot for future trips for me and my family. Thank you... Bookit.com.

I attempted to book a flight/hotel package on their website and it gave me an error ID of **. This said that my flight reservation was fine but there was an issue with my hotel reservation. It asked me to call 800-494-8016 to complete the order. When I called I got an agent that did not know what to do so I asked for a supervisor. She told me the supervisor was out to lunch and would be back an hour. I was on the phone for over 2.5 hours and didn’t speak to a supervisor. Eventually she tried to book another hotel and it wouldn’t work so she transferred me to the US bookings department. There, they explained that they only handle customers who’ve only booked hotels and not packages so I was immediately transferred to the “package department” which was a call center that explained they work for multiple websites and BookIt.com was not one of them so I was then transferred to the original number that I called 2.5 hours earlier.

We booked a reservation in Cabo for the beginning of February. The price shown on the screen was 242.00 but when you clicked on the total it changed to 282.00. It did this over and over again. We insisted on the lower number to the rep and she/he argued that we were incorrect. I even tried it the following day. The advertised price was even lower but the total went up again. Finally we're given a reduced price but not as low as originally shown. We went ahead and booked but probably the last time we use BookIt.

I was quoted a much lower price than what I see on my email. I would appreciate either a phone call at **, or a cancellation on this charge, and I would rebook. Now I cannot get through with a response.

Booked a trip to Charlotte, NC. Website was easy to use and the price was right! Will definitely use again and recommend to friends and family as well as spread the news on social media platforms. I will also tell my coworkers too. Great website, full of deals and discounts.

Booking experience was a breeze. The agent was very patient and efficient with booking my 2020 All-Inclusive Jamaican vacation to Negril. The rep was able to answer all of our questions to our satisfaction. I will most likely use Bookit.com again for my next vacation.

They did at least give me a better explanation however there was nothing that they could do to resolve. Flights were gone. I found that several other flights were gone as I tried to book several times but flights r still posted on their site so I guess going forward I will just know that the once I hit book it it might not be there, not all flights posted are available. At least they tried to make sure I was not still upset and made some effort and explanation.

The pictures, website, and the help with questions were excellent in every way! I called with more questions and the help was very pleasant. It was nice to talk to someone I could understand with clear English language. Website is beautiful and very informative. I will know more after my trip!

Vacation to Mexico. BookIt made it really easy to find what we were looking for and the option choices for selecting a package were great! Super easy to compare different options to give you a clear choice to select the package you want!

This was my 1st time booking with BookIt.com. We normally go through Travelocity or apple vacations, but you had the best deal this time around upfront. I will be happy to give an update once we check in next month on the overall experience.

Very good deal of Cancoon!! I booked whole week for Cancun with just amount of airfare. Wonderful. Also, BookIt provides many optional activity including pick-up service!!! The trip will be wonderful experience. I am looking forward to it. Thank you very much.

Everyone that I spoke to helped tremendously in fixing my trip that I accidentally cancelled. Jessica ** was kind, patient, and extremely resourceful and I give all my thanks to her for fixing my error. Jessica spent 90 minutes on the phone we me and the airline to rebook my trip, sent me follow up emails, and also told me I could contact her directly when I was ready to add features to my trip.

Horrible customer service and liars. Left my parents stranded at the airport and resort because they canceled the shuttle service and didn’t even bother to call. Then they said we called 3 times and the vm was full. My vm is never full and when asked to provide the dates and times that they called, they failed to do that. They gave me the day and time that the reservation was cancelled. Will never use again. And their supervisor Sandra is very disrespectful. Horrible company and we will never use again. Shame on them.

I needed to change my hotel reservation, which resulted in needed a refund of just over $1000. The original debit card I'd used to book the reservation was replaced by my bank, so it no longer exists. When I contacted BookIt.com, the rep told me that they could ONLY refund to the original card, which is standard for almost all businesses. However, the original card doesn't exist. This rep didn't care and rudely told me that they couldn't refund to any other card and I'd have to contact my bank after the refund was issued to have them transfer the money to my account. Transfer the money from nowhere. Because the card the refunded to doesn't exist.

I do not travel much, so process is overwhelming. Good site, but sometimes took a long time to download pictures. Overall, was happy with process, just took a long time to complete. Wish there was better filter to find all the stuff we wanted without having to do so much results, but that just seems to be part of the process.