BookIt.com Reviews

Called with questions and spoke with Valerie. Very helpful and finished my booking. She took the time to explain all the charges and fees and gave me some additional information about my trip that I wouldn't have thought to ask. I would definitely use them again.

David **. Awesome customer service! Very detailed, accurate, and quick. Helpful and friendly. Highly recommend this representative. We are going to the Bahamas and he was able to match up our friends itinerary including flight. Hotel and transfer information was explained. Gave us information on the best deal possible. I’ll utilize this representative definitely in the future!

I called today concerned about our recent booking in Cancun, Mexico. Turns out the resort I booked just opened a few days ago and is not quite ready for guests. People that have arrived there were very upset. Very negative reviews and I called BookIt and Tiffani was amazing! She was able to help me with getting everything sorted out and switching resorts. Thank you so much for such great customer service!

Ryan was very helpful. He did all he could to ensure that our trip would indeed be happening. I can’t wait to visit the resort. I’m happy with booking and look forward to booking again. I hope my experience is wonderful.

This is our 4th time to use Bookit.com for a major trip (out of country for more than one person and multiple days). I have use them for cross country trips several other times but I really like their package deals when traveling out of the country since they offer ground transportation that has been easy to use in 2 different Mexico destinations and Jamaica. Returning to Jamaica and used Bookit.com again since it was so smooth last time. Thanks!

Derrick was very helpful and knowledgeable. Reviewed several options and found great deal. I tried another booking company and they were not able to find me what I was looking for. Very pleased with service. I will always go to BookIt.com for future trips and cruises.

I have been using BookIt for years and will continue to do so :). They are great and fair for bundling events and doing mini vacations! I price compared with booking direct as well as Hotels.com and they beat the price by over $200.

I booked a trip with BookIt and on my first payment stated my account was declined which BookIt has took funds out of my account. Due to the eastern northern southern time zone we live in Missouri is a different time frame BookIt did not adjust my account properly with the right time zone so when the payment was taken out they stated it was declined when they had took funds out of my account. Then took funds out of my account one day for two payments to payments in one day which have my account overdrawn. This is terrible service to be going on a vacation for your anniversary.

I had never used Bookit.com before and found it to be a good place to book reservations. They include extra deals not available on other booking sites. The only drawback is that you don't know the complete price of the reservation until the very end of the reservation process, so just be aware that the quote is not always the final price.

We booked a 5-star resort, but soon after booking we found out that guests were waiting over 5 hours for their rooms. They were being put in rooms that were still under construction and not fully functional. Rudy went above and beyond at finding us another vacation within budget and the same travel dates. HIGHLY RECOMMEND! Our stress and worries are over. REALLY appreciate this! 10/10.

Bunch of thieves. Called to cancel reservation but still continued to billed. I paid for a trip over thousands of dollars in which I never attended. The customer is wrong regardless of the circumstances. Please do not book with them.

So happy with this reservation process. Our friends booked the exact same itinerary thru a travel agency and it cost them $1000 more! I had an error with putting my credit card number in the system and before I could correct it, BookIt staff was on the phone calling me to assist! Very happy with this service.

MaQuese was a great travel agent! I had an issue with booking and she was on the phone with me for 2 hours helping me successfully book my trip! Great service!!!! I high recommend using BookIt to book your vacation!

The Agent was great in all areas of services of attitude, helpfulness, situation was solved expeditiously with no problems. I had previously encountered difficulties in trying to book my Aruba Vacation on line but your Agent returned my call after having prior problems when we had spoken earlier which was surprising to me and worked with me over the phone to solve situation with the booking at which I was delightfully pleased.

Advertised 4 star hotel at 1.5 quality. Jewel Runaway Bay. Checked in late afternoon and room still wasn’t ready, told to come back at least an hour later. Advertised wifi throughout the resort but was basically unusable. Room smelled horrible as the AC was leaking in every room we went into. When we went to complain we were told to take it up with Bookit.com... Fans and light were broken or out all over the resort. Most entertainment that was advertised was cancelled without notice. We feel we got completely ripped off by the alleged quality.

BookIt it has very competitive prices and good personalized service! They got above and beyond helping us to modify flight. All the information was sent in time and accurate. Will work with Bookit again in the future travel needs. Keep good work!

This is my first and probably last time using this company. On the website there's a coupon for an additional $50.00 off the room. Once I booked and clicked the paste coupon to board link, I gave a quick review before submitting. I noticed the $50.00 discount wasn't applied, I re-clicked the link and yet nothing happen. I called C.S to help, the rep said to submit and it should show the reduction in price; so I did. To my dismay the $50.00 reduction was not credited to my reservation.

What an amazing and professional experience booking a Cancun vacation. James was patient, he listen to what I was looking for in my vacation. James found the lowest price available. James also recommended places to visit. Thanks for the none pressure experience.

Mexico. It was seamless to book through BookIt! I can't wait to go and stay at the resort in the honeymoon suite. My friend referred me and now we are going to vacation together. Thanks for the great rates on the room and on the flight plus I get to fly Alaska my favorite airline.

I learned from my first error to check my flight times. This time I looked at the details and opted to pay a little extra not to have a nine hour overnight layover in the airport. I also added on the transportation from the airport to the resort. I travel alone and was relieved that I had some choices where I did not have to pay for me and a non existent person. The payment plan option is very convenient for me.

Patricia did a Terrific job today booking a trip for me and my friends.. She was very patient and accommodating. I would definitely recommend her to my friends and family. She returned all my calls and made sure I understood every detail of my booking.

I feel as if the deal that you are booking should include the coupon at the end of the booking so you dont forget to add it. Because I forgot to add my coupon at the end of my booking today because I got so distracted with the other add ons that you wanted me to add on at the end of booking.

Great Service, I booked over the phone. I am so excited for my trip on the holidays. Plus, I want to give a so special thanks to Shenice for helping me out over the phone. Overall my booking experience is a 10 out 10. Highly recommend.

I called BookIt to schedule my birthday trip. My rep Kerrion was the best. She check island after island until she found one that best suited my budget as well as my request. She was kind, patient, as well as educated on the resorts and venues. I suggest for the best experience you call when booking your trips if you are unsure about anything. KUDOS TO KERRION. She deserves a spa day or lunch or the company!!

Thought the online process was fairly easy. The only thing I have a problem with is that it said that the rental car was included in the cost of the trip but when I checked out I saw that there was $365 due at Enterprise when we arrive. I found that somewhat deceptive!!

I love this website. I have used it 3 times to book a vacation out of the U.S. I just organized a family trip and referred this site to several family members and friends. The pay delay helps me to be able to afford a family vacation.

This is the 3rd trip to plan through BookIt. I have recommended this site many times and everyone that has used you always comes back to thank me! A good variety of resorts, payment options, great specials for returning guests. We will be back!

Booking was incredibly easy, my only issue was they do not accept American Express. However, most places these days don’t! We are very excited for our vacation, and I believe we paid less than any other website. I would suggest watching YouTube videos for better recommendations.

About 120$ more than Expedia but I’ve been given the option to make 6 payments which is very convenient for this trip. Overall I’m happy and I would book again. App is easy to use and the promotions are legit. The promo codes and deals are all added bonuses.

We used Ryan, ext ** in Jamacia. He was awesome in getting our BIG family all booked for a great trip to Royalton Riviera Cancun. We are scattered in 5 different states, and a lot of different needs and dates. I think he deserves a great big thank you, for coordinating it so simple!!

Using BookIt for 5 years in a row. Very easy booking for all inclusive vacation. Always competitive price. Very clear what you get. The website very easy to navigate and the ability to pay over time is a great feature. Highly recommended.

Easy simple booking process, agent was very helpful and answered all m questions. She even got me a coupon for 100 off an already great rate. Would def use this site again for booking was almost 600 cheaper than the hotel website.

Latoya was professional but she was a bit hard to understand with her accent. She spoke way too fast and when I asked her to slow down she sounded upset. Her tone was to challenge me when I tried to correct her about my name. She was short with me and I found that rude.

The staff at BookIt.com were amazingly helpful during a crazy, yet all too common, issue with the airline portion of our vacation. They did everything they could to insure that our vacation was not ruined due to airline issues. Thanks to BookIt's staff, the property was notified of the issue and our travel dates were revised. Thanks to the BookIt staff it all worked out in the end.

Called in to book a package for my mom and aunt. I had to go through 5 agent before I finally got to book the package. After going through a long process of giving my personal information to find out she only booked the airline part of my trip only, she said the computer did not book the hotel part, and I have talk to her colleague in another department. She transferred me through to another person, now this person is giving me a very different price much more expensive than what I saw on the computer. He then said to call back the package department and have the rebooked again.

The website is very easy to use. Thanks again for providing me with the best price on our trip. This is not my first time using Bookit.com. I booked an all inclusive trip to Bahamas online and had no issues. I had this special Promotion: Up to 65% Off Rooms + $400 Resort Credit.

Booking thru your website is so easy to navigate while looking for a hotel as well as flights and we have used you many times already and will continue to do so in the future. I have recommended this site to many friends.

Punta Cana vacation. I’ve received very professional and knowledgeable assistance in booking this vacation. The Lady who helped me went up and beyond my expectations, as some of the transactions were very involved! Highly recommend this company for future reservations to those looking for an exceptional experience!

First time using this site for hotel booking. Did not travel yet just have booking, the best price for sure and I love how easy is to modify yourself online without calling, the only negative is they charge 25$ for modifying the reservation but Oneil the manager refunded the first time because I was not informed when booking, I don't know how will be when I arrive at the hotel. I will make sure to review it after. So far A. Not giving A+ yet. Little confusion with calling center but easy booking for sure.

I found it difficult to locate and insert the multi lettered discount code. While I was checking out, I missed it completely, and wondered why I did not get the discount I was entitled to. I eventually located the code and entered it. Why not apply it automatically to members to whom it is applicable?

Great deal on a vacation to Playa del Carmen. Staff was helpful, though the system tends to reset before finalizing, making it tricky to set up a deal. But it worked out in the end. I would use it again in the future.

It’s a very rare occasion in which I feel like I need to ‘brag’ on someone’s performance and efficiency...and I don’t think I’ve ever asked to participate in a survey for that reason, but Valerie just did every bit of work for me! Found a resort, booked the flight, dealt with my credit card company (which assumed my card had been stolen and declined payment) and had that decision over-ridden all while I was on an extremely brief hold!! Extremely impressed with Valerie and your company from A to Z... Thank you!

BookIt.com is a website that I use regularly when I am planning a vacation because it is convenient, helpful, and resourceful. It is easy to utilize and search for different trips and saves me a lot of time and energy. I would highly recommend BookIt.com.

Thank you so much for helping me book my vacation. I called into BookIt after attempting to book online and I messed it up. BookIt was able to call the airlines with me and get everything corrected. Everyone was so nice and willing to help.

I find the best deals here and the site is flexible and does not change pricing at check out. They are pretty consistent. I have all the documents and info readily on hand In case I need to change or confirm anything after I’ve booked... There’s also extra trips and shuttle service you can book at a competitive price.

Very patient agent who was engaging and gave very good and economical suggestions on my choices. I will always use BOOK IT as I was not even aware that it had pay as you go options. I would gladly recommend this to more people.

My customer rep was friendly, helpful, polite and help me to find the mini vaca I wanted. Will use this service again. He help me with the budget I have and what I wanted flight, hotel and shuttle service. My first time using BookIt.

Wasn't planning on booking but couldn't say no. So instead of freezing up north will be chilling at the pool for a winter break. Sometimes you just need a little push to move you to do what you know you want to do, thanks for the push.

There is a group of us going and I booked at the wrong place!!! The guy that helped me switch hotels was so helpful and informative. I really appreciate the fast kind help that he was!!! Thank you so much for being awesome.

I love the fact that the payments are flexible. You can adjust the frequency to best suit your affordability. The prices are competitive so I'm not worried about that. The pay delay is the major plus :). What you see is what you get at the resort. The information on the website is very accurate. I honestly dont see anything I would change. The pay delay is the best.

Great and easy booking experience and loved the payment plan option, has a lot of options for flights and easy to go back and forth in your choices. I would definitely recommend this site to people. Can't wait to book my next vacation.

Booked a vacation to Aruba with Ryan TP GSA Hall, for a group of 4 couples. He was very thorough and polite. It was a great experience booking with Ryan and through Bookit.com. I'm sure we will use Bookit.com to book future vacations as well and will recommend to friends who are looking for vacations.

After booking my trip I had a message that the airfare had changed and the price was almost 300 dollars more. When I checked the price and flight was the same.. I am not sure what happened, but you might want to look into it.

I was on the phone with BookIt.com from 8 am until 6 pm. Got put on hold for hours requesting for an supervisor. Her name is Sarah. It took Sarah part of the day to get on the phone then she telling me she will call me back, a very bad supervising skill. Still waiting on that call Jody. Lack of communication skills. I would never use bookit.com AGAIN.

This was our first BookIt experience and was a great one! Our customer service rep, Akili made it fun. We are a group of three couples and he handled each one of us with professionalism, but he was also very personable. He made booking very easy! We laughed the entire time!! I would recommend BookIt!!

Yesterday I booked our honeymoon vacation. After research, it appeared that BookIt had the best rates for the hotel we were interested in. So my fiancée and I booked the hotel which alone was $3000 plus. I quickly realized after booking that I needed to manually enter in the couple code while booking. My bad... I didn’t realize that. Ok, so just cancel it right? Well, even when less than 24 hours have passed, the site was going to charge me $50 to cancel. That doesn’t seem fair; especially when you consider the time that had elapsed. Ok, let’s just call customer service. I’ll get them to either cancel it (since I planned to re-book anyway), or simply add the coupon to the existing reservation.

Shelly-Ann ** was so extremely helpful and patient with answering all of my questions. Her customer service skills and willingness to help were outstanding! Thank you for all of your assistance in helping me change the initial booking and picking a really nice resort!

So far the process has been simple. Variety of choices and great prices. Our vacation is in three weeks so we will see. If everything runs smoothly then we will be keeping the 5 star review and booking a lot more trips through them.

We booked our vacation 3 years ago with BookIt and found it was the cheapest. This time we went with them again but I did have some issues with booking. I was able to get a representative on the chat feature to help me. I feel good about the price after shopping around and know that everything was easy to take care of.

My booking experience was perfect..My agent was patient and very pleasant. She really took the time out to explain everything in full detail. They also had great rates for excursions. I highly recommend people to book through you guys....thanks for such a wonderful experience.

It was easy to use and many options were available and searching was made easy. I especially love that I can budget the trip. The payment plan has taken the worry out of planning our trip. I look forward to working with BookIt.com again.

My family was in an accident the very night I was making these plans. My world is shattered because I lost my husband. I called to cancel these plans (after my in-laws stepped in and came to help with the kids, because my son is in icu) and they told me because it was 48 hours it was too late and I’d have to pay $3100 for the plane tickets even though I bought the insurance. I’m too devastated to fight it. I don’t have the will when I spend my days in the hospital fighting for my son. I’m sorry, it’s just wrong. They still took their payments as scheduled too.

We have used Bookit for seven straight trips to Mexico between Cozumel and Los Cabos and have enjoyed the simplicity of their website and their travel partners. The prices are always fair and competitive. We also like the pay delay feature. Always a great experience.

I don't even know where to start with this company. This was the first time my friend and I decided to use BookIt for a trip to a state we’ve never been to because it was her 21st birthday. We knew that the amount of money we paid was too good to be true or that there had to be a catch. The flight departing from BWI to MIA was fine, no delays and no other issues. When we landed in Miami, we couldn’t even check in to our hotel until 4:00 PM! Our flight arrived in Miami at 7:00 am!!!! We were under the impression BECAUSE OF BOOKIT, that we would be able to check in any time after 12:00 am because that was the information that was provided on the website. Tired, hungry, and very frustrated, we had nowhere to stay until we could check in.

This is my first time booking a vacation on line, I have to say it was very easy. I am looking forward with booking future vacation with BookIt.com if this trip goes well. This will be my fist time flying out to Jamaica and I am really looking forward to this trip. Thank you!

I love BookIt! The site is so easy to use! BookIt has a huge inventory of hotels, resorts, airfare, etc to choose from! All the resorts I have stayed at that I have booked through BookIt have been top-notch! Booking is quick and easy and the ability to do payments plans is a huge plus!

I had to make a change right after booking, and the people in the call center were SO helpful! Seriously some of the best customer service I have experienced. And we got a great deal!! Now we're just looking forward to our trip. :)

Shy was extremely helpful & went above and beyond to help us book our trip to Cancun, excellent customer service. She explored every option to make things accommodating and comfortable for the trip & was very patient throughout the process.

I've been booking on other sites and through agents for years but decided to try BookIt based on an ad I came across. Loved the entire experience. All my options and the ease to navigate my trip logistics complete in just a few minutes.

It was easy to book once I found the resort everyone was staying at. Had to search it individually. Very easy to find though. Once found it was easy to navigate through the site and was able to book in just a couple minutes. It was the best deal I could find as well.

Veniel ** was fabulous helping me make my reservation. He was very personal and he booked exactly what I needed! I will definitely use BookIt again for any other vacation plans I may have. He read all disclosures and explained all parts of the booking.

I love Bookit.com. I just booked my 5th trip and they have all been smooth. I put in my request and BookIt makes sure we have it. So easy to book all you need in one site even your travel insurance makes planning a vacation so easy.

I had an issue booking my flight online and would only get error messages. Valerie, from BookIt, called me and got the issue taken care of very quickly and she was extremely friendly and helpful. Even though it took a few phone calls she did it!!!

Took me a few minutes to book my Aruba trip. Very happy with the website and pricing. They were less expensive than other sites including the resort itself. I recommend you at least price check them before booking elsewhere. My family and I are satisfied.

I completely messed up the dates on my booked trip. I called BookIt and they were more than happy to help me. I did call right away and they were able to fix my flights and hotel. Thanks so much.

The price of the booking that I did for my wife and I's Jamaica trip for next year of August for my best friends wedding are pretty fair and lower compare to the other websites. I think I will be using this website a lot for future trips for me and my family. Thank you... Bookit.com.

I attempted to book a flight/hotel package on their website and it gave me an error ID of **. This said that my flight reservation was fine but there was an issue with my hotel reservation. It asked me to call 800-494-8016 to complete the order. When I called I got an agent that did not know what to do so I asked for a supervisor. She told me the supervisor was out to lunch and would be back an hour. I was on the phone for over 2.5 hours and didn’t speak to a supervisor. Eventually she tried to book another hotel and it wouldn’t work so she transferred me to the US bookings department. There, they explained that they only handle customers who’ve only booked hotels and not packages so I was immediately transferred to the “package department” which was a call center that explained they work for multiple websites and BookIt.com was not one of them so I was then transferred to the original number that I called 2.5 hours earlier.

We booked a reservation in Cabo for the beginning of February. The price shown on the screen was 242.00 but when you clicked on the total it changed to 282.00. It did this over and over again. We insisted on the lower number to the rep and she/he argued that we were incorrect. I even tried it the following day. The advertised price was even lower but the total went up again. Finally we're given a reduced price but not as low as originally shown. We went ahead and booked but probably the last time we use BookIt.

I was quoted a much lower price than what I see on my email. I would appreciate either a phone call at **, or a cancellation on this charge, and I would rebook. Now I cannot get through with a response.

Booked a trip to Charlotte, NC. Website was easy to use and the price was right! Will definitely use again and recommend to friends and family as well as spread the news on social media platforms. I will also tell my coworkers too. Great website, full of deals and discounts.

Booking experience was a breeze. The agent was very patient and efficient with booking my 2020 All-Inclusive Jamaican vacation to Negril. The rep was able to answer all of our questions to our satisfaction. I will most likely use Bookit.com again for my next vacation.

They did at least give me a better explanation however there was nothing that they could do to resolve. Flights were gone. I found that several other flights were gone as I tried to book several times but flights r still posted on their site so I guess going forward I will just know that the once I hit book it it might not be there, not all flights posted are available. At least they tried to make sure I was not still upset and made some effort and explanation.

The pictures, website, and the help with questions were excellent in every way! I called with more questions and the help was very pleasant. It was nice to talk to someone I could understand with clear English language. Website is beautiful and very informative. I will know more after my trip!

Vacation to Mexico. BookIt made it really easy to find what we were looking for and the option choices for selecting a package were great! Super easy to compare different options to give you a clear choice to select the package you want!

This was my 1st time booking with BookIt.com. We normally go through Travelocity or apple vacations, but you had the best deal this time around upfront. I will be happy to give an update once we check in next month on the overall experience.

Very good deal of Cancoon!! I booked whole week for Cancun with just amount of airfare. Wonderful. Also, BookIt provides many optional activity including pick-up service!!! The trip will be wonderful experience. I am looking forward to it. Thank you very much.

Everyone that I spoke to helped tremendously in fixing my trip that I accidentally cancelled. Jessica ** was kind, patient, and extremely resourceful and I give all my thanks to her for fixing my error. Jessica spent 90 minutes on the phone we me and the airline to rebook my trip, sent me follow up emails, and also told me I could contact her directly when I was ready to add features to my trip.

Horrible customer service and liars. Left my parents stranded at the airport and resort because they canceled the shuttle service and didn’t even bother to call. Then they said we called 3 times and the vm was full. My vm is never full and when asked to provide the dates and times that they called, they failed to do that. They gave me the day and time that the reservation was cancelled. Will never use again. And their supervisor Sandra is very disrespectful. Horrible company and we will never use again. Shame on them.

I needed to change my hotel reservation, which resulted in needed a refund of just over $1000. The original debit card I'd used to book the reservation was replaced by my bank, so it no longer exists. When I contacted BookIt.com, the rep told me that they could ONLY refund to the original card, which is standard for almost all businesses. However, the original card doesn't exist. This rep didn't care and rudely told me that they couldn't refund to any other card and I'd have to contact my bank after the refund was issued to have them transfer the money to my account. Transfer the money from nowhere. Because the card the refunded to doesn't exist.

I do not travel much, so process is overwhelming. Good site, but sometimes took a long time to download pictures. Overall, was happy with process, just took a long time to complete. Wish there was better filter to find all the stuff we wanted without having to do so much results, but that just seems to be part of the process.

Deandra was very thorough and found my Booking ID when 3 others could not. I called in 4 times and the other folks were not very helpful. Deandra found the error and was able to get my hotel booked as it had failed using the online booking tool due to the price increasing while we were submitting the payment. Big THANK YOU to Deandra. She understands the system, tools, and was a great person to work with. She also understands client satisfaction!!

My only complaint is everyone I spoke with had heavy accents. It was very frustrating trying to understand what they were saying and spending this much money, I’d like to hear clearly what they are saying. Besides that everything was fine. But please look into reps with clear English.

I am a visual person and if there are no pictures I can’t book. I loved how BookIt made it easy for me to see the rooms and they had videos. The payment plan option is a plus for me. I love BookIt.

Our rep on the phone was fast and efficient (almost a little to fast talking). He got done in less than Five minutes than what took me Two hours to try and book myself on the Book It website myself. Nice to be able to speak with the rep

Our rep was fantastic, extremely helpful and patient. This was a plus considering our first time booking over the phone. I hope our trip is as fun and pleasant as our rep. Keep up the good work and be sure to not change a thing????

There was an online booking error and they called me and got it straight immediately. As well as finding me a better rate in the process. I am very happy that I was able to book this trip for my husband and I anniversary.

Happy for connecting you and book my trip, but still there is lots of confusion which could not solve even by calling several times. We asked 2 rooms for 5 adults, first room for 2 and second for 3 adults just because we thought it would be cheaper than the first room. It is sooooo ridiculous, because I have experiences with the other websites and agents with better options and services. If someone is reading my opinion so please if it would be the same price as the first room, please, please provide the third room with no extra charge, no matter about the size, if not I am not going to book anything through your website in the future. Please consider my request and do whatever is needed for no extra charge. Thank you in advance and have a great day.

Representative was able to work with me and find a discount for my hotel stay. I liked the price and the fact that I didnt have to create an account or become a member of this company to receive their prices. Thanks.

Offers and options consistent with what I've seen on other sites. What really stands out is the easy walk thru. 30 minutes first time, start to finish tops, with flight scan (the longest step) and flight seat reservations. The flight selection would have been easier with 'before 10am', 'after 4pm' filters, but for this trivial trip it was simple enough.

This site was recommended by a friend. I knew what resort I wanted to stay at. Found my dates and picked my room. When I finished the booking process, I was told my flight wasn’t booked. Called the number given and the agent told me they are having problems with American Airlines through their site. I booked through the airline directly and didn’t have a problem. Prices were the same either way.

The website was easy to access and maneuver around to get exactly the trip I wanted. Flight/Resort and shuttle to and from the airport all booked with one click. Definitely will use again in future travels. I highly recommend for anyone planning any vacation to anywhere in the world.

Customer service was very professional, knowledgeable and friendly. Made my BookIt experience over the phone, very easy, fast and efficient. I would recommend friends, family and coworkers to book their vacations through BookIt.com. It was an awesome experience. Thank you so very much your patience.

After all the bad experiences I had previously, I can said that one employee made the difference. His name was Sajay, he help me, was patient and very helpful. Did my reservations and assisted with all I needed. Great customer service provided by this rep.

The customer services rep Shaday was excellent. She was able to change my booking without giving me any problems. The previous rep took a long time only to tell me she could not do it. This is my 4th booking through BookIt and have never had any problems. Thank you Shaday.

Singapore vacation. The transaction went smooth. The followup call from BookIt was quick and the rep took care of everything. Great service. I always use BookIt for any trip we have foreign or domestic. I will recommend BookIt to all my friends.

Overall my experience was great. The only downfalls where the prices changed daily so it was a constant back-and-forth trying to find the best price and the flight prices were extremely overpriced in comparison to other travel sites I looked at.

Not only was Andrew very accommodating, he was engaging and went out his way to make sure that we was satisfied. Most would have been frustrated but he took the time to research flight and hotels without getting irritated. He is a true example of what excellent customer service is supposed to be like. Thank you Andrew for all your hard work.

I appreciate the affordability of payment plan to allow for a great trip. Disappointed the Welcome New Member Coupon offered was not for parent and teen and not during our scheduled trip. It would have been a nice incentive to go to BookIt first the next time we plan a trip.

I have used them for the last 5 years for all of my vacation needs. I always search the internet for the best price and the best place to stay. Bookit always has been the best for everything. Thanks, bookit.

This has been the worst experience with modifying the reservations. I have had to make no less than four calls to get one modification done and then I was charged $85 for the change. This was due to an error that was not done by me. I have asked to be emailed updated pricing and that has not occurred however my credit card has been charged. I normally do not have any issues. This is my fourth trip booked. However this has not been a good experience.

Our agent was very thorough and made sure all of our concerns were met from the flight to the a tall room we booked. Our agent was also able to find some additional savings that secured the trip for us.

BookIt.com are predators. If something happens and you have to cancel dont expect them to care. Even after cancelling they will charge your card until you close it. There is nothing you can do. If you've booked with them and something changes. Cancel your card and run. They took a lot of money off my card, so much that I couldn't afford my living expenses. All for a trip nobody is taking. If it looks too good, it is. They are 3rd/4th party booking site that forces people to pay the seats they brought and cant afford. Please just run!!

I spent literally 7 hours of my day attempting to book online and with agents. The agents at BookIt are not knowledgeable. I was informed once that the hotel was unavailable after I gave my credit card information (in which bookit was advertising the same room online) and the 5th time I attempted I was informed that the flight I selected was unavailable. The agents and supervisor had no urge to fix the issue instead told me to pay more for a different flight or call a airline to book flight separately. I will be using cheap Caribbean from now on!

Had to try 3 times online and 1 by phone to be able to book it, unsuccessfully. Even thou assistance was polite and knowledgeable, they didn’t fix the problem. Now, I have 6 flight confirmation in my inbox and not really sure which one is the right one.

It took me 3 days to book on BookIt. The problems were mostly on BookIt end. Thanks to Valerie I finally got booked. She rocks and knows what she is doing and I could understand her. Valerie is awesome and I will use her in the future. Thanks, Jeanne

BookIt.com had the best price and deal for the vacation we were looking for. Got a resort credit added in the deal, too! Easy to navigate the choices we wanted as far as rooms, and easy checkout. We are very excited about our upcoming trip to Mexico!

Booked order online, received error message about issue with flight. Called support, the gentleman I spoke with was friendly and rebooked my order at a slightly higher rate. Order couldn’t complete because now there was an issue with the resort. Spent 45 minutes on the phone and booking effort went nowhere. Frustrating

This was the first time using your site to book my traveling plans and Your site is very easy to navigate, I was able to get confirmation very quickly by email, I will definitely use your site again and will recommended to friends and family.

We have been talking about doing our first all-inclusive vacation for some time now. We sat down to narrow down prices and destinations online. We ended up calling Bookit.com with some questions, got in touch with Jamie. She answered our questions and proceeded to assist us in the most friendly and professional manner to book our 1st ever all-inclusive Jamaica vacation. It was an excellent experience and now we are REALLY excited for our vacation early next year!!! Highly recommend BookIt, both online and their live customer service reps. Thanks, Jamie for a great experience.

Hello, This is my recent experience with BookIt. The prices they show on the website is not true. You may incur more charges later on. Recently flying an international Flight me, my wife and child. The child was booked as Child on lap. I registered this information during Bookit.com booking and towards the end of book they charged me for me 3 travelers with one clearly saying Infant lap child. The prices divided into 3. Two adults and one child. I called Finnair to confirm my flight, they stated only two passengers are traveling and my baby is not registered.

I have booked trips with BookIt many times. You can always get great sales and excellent members only package discounts. Definitely worth booking with them. I would recommend that anyone check the site out. You can also and on excursion day trips and transportation to & from airport/ hotel.

There was a discrepancy on the hotel’s end when I booked my trip. However, Randy was a great help! He really went above and beyond made sure to continue working with me until the issue was rectified. I appreciate it immensely.

Using BookIt was so easy and convenient. It gave me several options and provided great reviews! I have used this site in the past and my sister actually just booked our 2020 summer vacation using the delayed pay service. I will use it again in the future and refer it to my friends as well.

I booked as a surprise for my wife to celebrate her birthday and our honeymoon. We did upgrade to privileged honeymoon suite! The room was amazing, had our own plunge pool on the balcony. Only issue and it was only when we had to carry our luggage up and down to 3rd floor. Other than that amazing.

This is not my first time booking with BookIt.com. They have very good deals and when I want to do a all inclusive this is where I go. Thanks a lot. I appreciate your business and I will always book with BookIt.com.

I have had great luck with Bookit.com! Although the hold time was extremely long for the flight department Jessica was unbelievably helpful when I had to modify our vacation. She helped me rebook our flights and our resort, and was happy to do it!!

Lots of options for all inclusive resorts. Easy booking. Package prices doable. Flight was non stop which is great. Everything we read about HYATT Ziva resort in Cancun seems like luxury resort. Reviews mostly 5/5. A few were lower but guess that’s to be expected. Can’t please 100% of people.

I feel really good about booking if my friends ask me about Book It with BookIt.com. Very happy with the cost and the combination cost for the flight, hotel and renter car. If my friends ask me about bookit.com I will recommend it.

BookIt was really easy to use and I found an all-inclusive resort hotel in Cabo San Lucas for a price that saved me some $s! After checking several other well known sites for booking hotel stays, this one provided the best price and was very easy to navigate. I'll definitely recommend this to all my family and friends!

Jill was the bomb. She kept a customer for you guys. I was def about to never use this site again until Jill called me back and change my life!!!! Thanks Jill. She fixed everything. I’m so happy now. Thanks.

5 hour direct Flights canceled from the airline and Bookit tried to get me to take flights that were 22 hours long each way. Or pay an additional 1600 to get flights with another airline. I had to spend many hours on multiple calls to get this fixed. Luckily, my third time calling in I got Erica **. I tried everything I could to get my trip back on track, and nothing worked, we were going to have to pay almost triple the price for our airfare because Interjet canceled our flights. Eventually, we gave up on finding a decent flight with only one stop to Cancun. Because even one stop flights were over 13 hours. Decided I could go from San Francisco to the Dominican Republic in less time, and for a better rate.

The worst experience I have ever had! I booked flight, hotel and rental car in February, paid it in full. On June 8th I received an email that the flight had been changed, I tried to talk to someone, they said there is no refunds, for the Flight. They do not speak very good English.The flight change was taking 1 1/2 days from our vacation with all the layovers. They would not help us ANY!! Me and my husband ended up driving 11 hours both ways to our hotel. NEVER NEVER EVER AGAIN. Then when I got home I seen More Emails that they had changed the flights 2 more times!!! We LOST ALL OUR FLIGHT MONEY!!!!

No matter when I book there is always a promotion going on. I waited a little while to book my latest trip and thought I might get a better deal because it was out of the country. I was wrong lol. P.S. I love the 24 hour only specials as well.

I went through Bookit.com and it was terrible. They booked all my events on the same day. I went to Jamaica and they also had one of my events booked in Florida. Kinda hard to make that event. I spent the first two days of my 6 day vacation either on hold, hung up on or being transferred to another department. Not exactly how you want to spend a vacation you paid over $3500 for. I will never use them again.

BookIt.com was easy to navigate and provided the information I needed to ensure all the details were covered in order for our vacation to be a memorable one and the prices are very reasonable. I would definitely recommend to a friend or relative.

I will never book a trip with Bookit.com. I am fighting to get my money back because I couldn't make the trip due to category 5 Hurricane Dorian. Customer service is horrible. I would give a better review if I was able to get a refund and actually able to go on a trip!!!!

As soon as I booked our getaway we had a question related to our flight and booking seats. I called the 1-800 number was immediately place with a staff member who was courteous and helpful. We chose to make our trip in payments which is an awesome added bonus in my opinion. She explained that after the first payment was made we could book our seats online. I would recommend the site to anybody. The deals are worth it. Stay away from sites with the name cheap in it as you will get the service that you don’t want, nor will you receive the incredible service That BookIt.com provides. Thank you for making this such a stress-free experience!

Found the resort that I wanted to visit. Through the web site I was able to book flights - transfers - hotel and travel insurance. Ended up having two other couple book the same trip on the same day. So six of us so far, heading to Antigua in March...

BookIt.com is very helpful with any questions and fast with responses with your travel plans, they go above and beyond to help you with your travel plans, to make sure every thing is what you want and they try to give you the best price available.

I was booking six rooms and needed to talk to an agent. They were very helpful, easy to understand and considerate. My family is looking forward to our stay in your resort. We hope all connections will go well and we will have pleasant weather.

While all adults are books fine. If you make a reservation with an infant be aware that you will have to reach out to the airline you chose and make/purchase your infant ticket. This information is found in Airline terms and condition only. Nowhere else it was brought up before, during or after the reservation.

We have booked with BookIt a dozen times and we keep coming back. The website is so easy to use and we have always had a pleasant experience when speaking with someone on the phone too. Be sure to become a member for the best deals and prices. We will continue to come back to BookIt for our future travel!

Raquel was amazing at helping my husband and me to add my Father-in-law to our Cancun Trip!!!! Thank You Raquel. You are making My Husband and His Dad have memories by booking this trip on the eve of His Mom's and his wife's 1 year anniversary of her death.

Could not select seats or change seat selection, then page could not be found. Cannot see where to inform airlines/airport we (2) need wheelchairs. Although I might not use your app again, I was actually able to book a hotel in a different city than my flight destination. You should be able to select the city for the hotel if different than the flight destination.

The service from Patricia ** and Bridget ** were amazing. Bridgette really showed excellent service and patience and helping me with rearranging Resort stay. She was friendly, courteous, professional, and extremely patient. I went a little back and forth in my decisions and in the end she was able to get me a better room than originally requested for only a dollar more. That's outstanding service, went above and beyond my expectations and I'm so thankful.

We were booking a trip for Summer 2020 and the web page booked our flight but not our hotel. I called customer service with an error code supplied by the web page and my troubles were over. The VERY pleasant representative not only got everything squared away, she managed to get us a shorter flight and a slightly lower price. I may start on the phone first for our next trip.

Bookit has always my go-to for when booking trips to Cancun. It has, again, been fun and pleasurable to use. Try to find coupons and save a little more! I would book again with this site again with no hesitation.

Jill was wonderful to work with after there was an issue with flights for our first vacation choice. Jill help me cancel the first reservation and book another vacation package elsewhere that would fit into our travel budget. Jill was very knowledgeable, helpful, and easy to talk with. Thank You.

The website had issues. When I booked my ticket the flights I selected didn’t show up. I already paid them. The customer person prepared my flights info; He messed up on both my name and my boyfriend‘s name are wrong. He said he would transfer the money that I paid for booking ** but he did not do that. He had me on a pre Day pay. I don’t know what exactly happened. I need someone to reach out to me and fix my names and explain what types of charges were added to my second booking. My number is **.

Aruba Vacation. I have used BookIt for this vacation and in the past and as always it was awesome. I never have an issue from booking the trip to getting home... I would recommend BookIt for anyone looking to book a vacation on their own... Always many options available!!! Thanks Again!!!

I rechecked price 3 days after I booked and called to see if I could cancel without a charge. The girl was helpful. I was told the $9.00 down payment was not refundable. But room was $200.00 cheaper. I don't understand how come the booked price and the invoice price is higher by $54.00.

I put in for pay delay and it charged the full amount to my credit card and they said, "Sorry we can't fix it." Next time I. will choose another booking company. Also waited for 25 mins on hold and got nowhere.

I had a trip previously planned to Cancun months in advance, but the hotel emailed me just yesterday stating that the hotel wouldn’t be open during my scheduled trip. I was able to find a room at the hotel that I originally wanted months ago, cheaper than the previous hotel that I just had to cancel. I checked multiple sites prior and found that this site had the best price. I’m extremely happy especially since it’s closer to my trip date.

Always a great experience. We use BookIt every year to book our trips. It's easy to find options and they have good choices wherever we decide to go. We've never had an issue with our reservation and have told all of our friends to give it a try!

Trip to Puerto Vallarta. My experience was very satisfactory. Good trip info and easy commands to follow. I found enough offerings for an all inclusive vacation in Mexico to make an intelligent choice within my budget. I will use Bookit in the future and tell my friends of the service.

I got a very attractive vacation offer and the booking process was very easy. Your offers surpass by much the offers of your competitors. I had booked a vacation package with you in the past and I am back with you because could not found a better offer outside Bookit.

I am a Travel Agent and My booking was handle by Shelley ** (Team Manager). She has done great job for me. She help me in every step. Of my bookings. With email and phone call. I could finish my bookings in 1 hrs. I have booked 3 rooms in Cancun Grand Moon Palace. Thank you.

Chris helped a lot glad to book with ya. Hope we can book our next trip with ya again. I will recommend more friends and family to book with ya more often with all the great deals. Thanks so much again and Chris thanks a lot????

I'm a bargain hunter through and through, and BookIt.com ALWAYS has the lowest resort rates. This is my second time booking with Bookit.com and I am NEVER going back to my travel agent. The site is easy to use, customer service is responsive, and their PayDelay program cannot be matched - it is the BEST and there are never any surprise charges.

I’ve booked several times using Book It. They’re always competitive and usually have the best prices. Never had a negative transaction so far. I compared the same dates, locations, flights and hotels and I found that Expedia, Trivago and Priceline NEVER COME LOWER than Book It.

La Romana Dominican Republic. Everything went smooth with our 10th booking through Book It! We have never had a problem with the trips or the transfers from the airport. We have been looking for a trip in early December & the $300 off was the push we needed to book the trip. Can't wait to go...

Very accommodating. BookIt rep understood concern/flight cancellation and updated itinerary with ease. Hassle free. Thank you! Would use again and again. This is my second booking with Bookit. Reasonable rates, easy web search, intuitive website. Always pleased. We booked Punta Cana trip and Vegas trip. So easy. Thank you Bookit!

The flights reflected online were not available to book. I had to call in and get new flights that were less convenient and that was a longer process than expected. I also modified an existing registration and I was on the phone for an hour doing that process. Overall everything was handled but the process is not simple or quick over the phone.

I have never taken an all inclusive vacay and BookIt made it so easy. Love that I could make payments since I bought for 4 people. I would have had to pay with a credit card which would involve interest. I liked that I could add on other things instead of having to piecemeal it.

If I didn't read the fine print, I would be unaware that the resort charges an additional $9.45 per day for fees. I think BookIt should make people aware of this when booking through you. Other than that, reps were very helpful.

Very easy website to use and customer service quickly and thoroughly answered my questions upon booking! Would recommend others to use this search and booking service for their next vacation! Will use BookIt again to research and book future family vacations.

I have only just used BookIt to book my travel and utilize the payment plan. I love that it gives you this option as so often it is hard to save up for a vacation and yet get the good deals when you do not have it ready to pay it all on that day. My overall rating will be decided after my vacation.

The day before my reservation the agent cancelled the room that I booked 6 months prior. I explained to her that I only need 1 extra night. When I called back to explain the representative mistake the Representatives kept hanging up on me and answering without speaking. They also got very rude and oblivious. This was the day before my travel making it very stressful. I will NEVER book with BookIt again. Horrible customer service!!!

Nothing to say. It was easy to navigate in your web. Easy to accommodate flights even know my computer skills they are not the best. Good images. I was concern about if it was true or scam how to know, but the response was fast. Now I'm just hoping everything get well in my trip.

Agent working in Jamaica was awesome! Very patient, was unsure of my best situation. Very accommodating, looked at different scenarios without pressuring for answer. Shared reason for change, very sympathetic. Made sure all information correct before ending call. Awesome customer service!

Bookit.com was very user friendly. It was nice to see the comparable Hotels in the area. Should be able to look up more room options and see add ons as we want to be in the preferred club that was not added on yet. Overall, great site to use, as long as the reservations goes through ;).

Flew all day to get to the resort. The hotel didn’t have a record of my reservation. Waited in the lobby to get it resolved. Frustrating. It ended up getting resolved but it was a bummer. Not sure what the fix is. 2nd time this happened.

Perfect. Just a pity the chat could not give me info about the car which I want to rent. But no problem. Now I hope the hotel will be fine. The booking process is fine. Actually I wanted to book the car one day sooner, picked up by a friend who will arrive one day before. This was not possible.

Shytiarra ** has the Best customer service I’ve had in a very long time, very helpful and truthful, also very patient with me... Thank You for all your help, very observant. She deserves a reward (hint; raise). I really appreciate it.

I had to cancel my reservation with United travel (with less than 24hr) and booked same deal on BookIt.com for less. And got upgraded accommodations. Not to mention easy accessible customer service. Definitely will recommend this site to friends and family. Very happy, so far.

I travel rather often and when I do BookIt is ALWAYS my 1st stop. I've compared them with other sites to insure that I get the best price & they ALWAYS do. I've even booked other family members trips using BookIt.

Everything was great and pretty simple to use. My only complaint is that I still can't pick our seating even though I've received confirmation of the booking. We do not fly at all and only concern was getting seats together but every time I try to pick the seating I click on purchase and then get an "Oops there was an error." Have tried several different times and days. Maybe that's normal but my only complaint at this time.

My friend and I booked through bookit.com and it was a horrible experience and safety concern. We traveled from 2 separate states however we booked together. So when she received the confirmation email because she was the only one getting her plane ticket through them she was the only person on the reservation. My plane was set to arrive hours before hers so she called and requested that my name also be added to the reservation so that I could check us in. After contacting Bookit.com they insured her that I would be ok to check in, just provide her name and our confirmation at the desk during check in....WRONG!!!

It was good but didn’t list all resorts or not that I could find anyway. I would use it again in the future. That’s all I have to say. The other issues aren’t with the booking. Hopefully trip goes well. Should probably have people do survey after trip.

Great service - very professional - answered all my questions - pro-active - looked for ways to increase the value of my trip. The response time was excellent - they were willing to spend time listening to what I wanted.

This was our second time using this company. My experience was great. Booking was easy, fast and convenient. The hotel was even nicer once I arrived. It’s always nice to get more than expected... the only thing I would have liked to known that this resort has very limited English speakers. I had to pull out my very little Spanish that I know. Other than that Los Cabos is amazing!

I highly recommend to NOT use this site!!!! After booking a reservation and having to cancel they added a lot of charges telling us one price only for us to try to book the next day and they told us we owed almost $600 more for our flight we had almost paid off! This site is full of scammers and they don’t care about their customers! They told us that the hotel was no longer available only for us to go to another site and book the hotel. We were told multiple times of the price owed, we’re not understanding why the price for the flight changed drastically in less than 24 hours because of policies that were not mentioned previously.

I accidentally booked for the wrong dates when I booked my vacation online, I called and the agent I talked to was excellent and so friendly! She helped me to re-book my holiday and it’s even better than my original booking. Thank you!

The site is very user-friendly. I love the Pay Delay feature because it allows travelers with lower incomes to be able to travel in luxury. I would recommend BookIt to anyone. I would recommend BookIt to anyone. Cheap, easy and safe travel.

I went on several websites to see who had the best hotel deals. BookIt was $200 dollars cheaper than any other websites even cheaper than the hotel! Nice job BookIt!! Way to look out for the consumer for a change!

Thank you for making the changes of my hotel be so smooth. Appreciate all that you do. BookIt has always been my go-to when booking my vacation. Always the best deals. The time was not long and she communicated back all the changes to make sure it was all good. Thank you!

Easy to use. Good value. Used BookIt on multiple occasions for trips. I really like reading the customer reviews from guests of places we are considering. Provides great insights into the things that you might not consider before making a decision.

This was my first time to use BookIt.com for travel. We booked an all-inclusive resort stay in the Cancun area. Traveling internationally is also a little uneasy. But Bookit had it all together. We had a fantastic vacation. All arrangements were great - flight, hotel, transport to and from the airport! Will definitely look at BookIt first for our next excursion!!

BookIt called me right away after there was an error when trying to pay. She took the time to help me figure out what the problem was and she was very helpful. We were able to book an amazing vacation at a great price through Bookit.

We had another trouble free booking with BookIt at a great price and value. Everything was smooth from transfers to the resort accommodations. The resort is a solid 3.5-4 stars. The Now properties being owned by AM resorts do try to sell you their time share program at every opportunity which is quite annoying and really the only negative. Once they get the message, you have no interest, they might leave you alone.

BookIt is a great website and such a convenience. My girlfriend and I book all of our trips through bookit and we have never had any issues whatsoever. The process to book is quick and easy and the paydelay option is AMAZING. Paydelay has helped us book dream vacations with ease and confidence. Thanks Bookit.com!

Awful customer service, the site glitched and I was worried I had booked it twice. No one was able to help me and just kept transferring me and then said I would have to call some "affiliate". I booked directly from the website but will probably not book from them again.

Ryan was very nice and stayed on the phone with me until all my questions were answered. I haven't went on my trip yet. Hopefully everything goes as smooth as the reservation did. I like how Bookit offers all the upgrades for little money.

All went well. I found the trip we wanted to take, reviewed the various options for the all inclusive properties and finally found one that had what I was looking for at the price that I wanted to pay. I have used Bookit on three previous occasions and I have never had any trouble.

This was my first time ever using BookIt.com. Ronald was my agent and he was great!! Super friendly and professional. He had an easygoing style which made booking the trip for my sister and planning experience "super special". He was knowledgeable and extremely savvy and comfortable to work with. Thee best customer service experience so far when booking a trip.

It was easy to speak with the respective what we was looking for in my vacation and how our budget was. Make our travel plans easy. We only have a week to travel and she find us what we was looking for.

I've used Bookit many times and find it very useful and easy to book my winter vacations, good prices, good service and very user friendly. We have recommended bookit to friends and now they use it too, thank you bookit. Keep up the good work.

I booked this trip without doing my homework and checked the reviews after it was too late to cancel; I was extremely nervous after reading the less than stellar reviews from previous and current book it.com customers. I have to tell you, so far there have been no issues! I called the hotel to confirm (read reviews of room reservations not being found at check in) my reservation and received a lovely reply from the resort concierge stating that my information was in their system, the specific room I had reserved was there for me and asked if they could be of further Assistance. I then confirmed my flight with the airline (reviews of flight reservations not being found at check in) and after my second payment, was able to choose my seats.

We have booked two times now through BookIt.com. It is easy to compare hotels, flights, rooms and make an itineraries. Only downside is that we seem to end up paying more than we anticipate by the time booking is completed due to insurance and airport transport even when trying to stay within budget. I found out costco.com has insurance included and I could've got %5 cash back after we booked????

This is the 2nd time I have used BookIt for my vacation plans and both times, it has been a painless experience. I save money using BookIt and when I arrived at the resort I booked in my first booking, everything was as it was supposed to be. Easy, peasy! I love BookIt!