BookIt.com Reviews

When I initially tried to book our trip after entering all of my group’s information I was directed back to the hotel webpage where it indicated the room type we wanted wasn’t available. I tried calling but was told the rep couldn’t help me if it was not available on line. I navigated off the page to the hotel webpage and booked for different days around the same time. When I woke up this morning I found out that I had been charged for the initial trip I wanted to book and now I had two overlapping trips???? When I called in to ask for help Shellyann was empathetic, friendly and handled my situation quickly and efficiently. Thank you. Thank you!

I recently researched a trip to Cancun and found that the pricing from BookIt was the best. I have used this service for several previous trips, and have had equal fine experiences. The site is easy to use and accurate. Thank you, BookIt!

First time using BookIt.com. Booking trip to Cancun on Bookit.com was seamless. Pricing appears to be reasonable and there were various options to choose from. It gives you option for insurance and transfers. Can't wait to go on our trip.

Online booking process works fantastic. BookIt website ROCKS. So easy to use. Extremely informative. And WOW rare for my shopping to find a better price. Can also book airport transfers for destination and excursion a one stop shopping paradise.

This was my first time using Bookit.com. I was booking an all inclusive trip to Punta Cana online. My reservation came up with an error and would not process. I immediately, and I mean within 2 minutes received a phone call from a booking agent, Mr. Orandy TP GSA Lily, who told me that he saw my trip did not process, and immediately began to attempt to assist me. He was extremely patient and helpful, explaining what the issues were and offering different ways to rectify.

Easy, fast, informative and detailed information. Having a saved account made checking out fast and easy. Pictures of the hotel and surrounding area made it clear and easy to see hotel. I was happy to use the coupon deal helping me save 200$.

Wow!!! Great Sherryanne, was wonderful and very helpful. We was booking close to our travel date and was able to get reservations properly done so I don't have problems and booking was done by her so it was very convenient for me.

My booking agent was super helpful and made this an enjoyable experience! He was also able to save me money on my booking and add my hotel preferences in my notes! I love BookIt.com and recommend it to all of my friends, for all of their travel needs!

Very pleased with how easy it was to book and use your app and site. This is my first time using app and it was very nice and we are looking forward to having a good time on our first Baecation. We will write another post when we get back.

She was very nice friendly and helpful!! 10 stars!! I called to change my resort and they were so nice to me. I really appreciate how easy it was for her to look up everything and book the resort for me!

I need to adjust some things with an existing booking and they were very friendly and helpful! I haven’t had any problems with their website... it’s easy to find what I’m looking for! They have answered all my questions and even went above and beyond by looking up numbers and transferring me!

Great experience and very easy to navigate through. The manager was very helpful with explaining the different sales going on that day and how to retrieve getting coupon to use on my next purchase that I will use when I return to the outlet.

Don't use BookIt! Customer Service Stinks! I went to Royalton Antigua in May 2019 and we had to leave 2 nights early due to a death in our immediate family. The hotel assured us that we would get something back for the 2 days but BookIt said they didn't have the resort's email. I found the email address and gave it to BookIt. Then they said Royalton isn't responding to their emails. Since May 2019 I've been trying to get an answer and even today they tell me Royalton isn't responding to them. How is this possible? From May to today: August 15th, I've been waiting. NEVER using them again!!!!

Good job, customer service was great. Got what I need. Very Helpful and nice attitude. I got what I needed and they were very polite. I will continue to use the services in the future, thank you very much. BookIt is awesome.

Online error only booked airfare and not complete trip. Customer service Rep went out of her way to help me and get entire vacation figured out and even saved me a couple more dollars. Excellent customer service. They went out of their way to help!

The site was easy to navigate site but would like or prefer a better way to compare more than one place instead of back and forth on screens. Somewhat difficult if you are comparing on your phone. The site however was easy to read and understand upgrades etc.

Special thank you to OSA agent for helping with my booking issue.

The process was extremely easy, reviews were helpful and the information provided after the booking very thorough. Of course, this is only the first step in the process of booking this trip for my daughter's birthday. I will post more once I have additional comments to provide.

Thank you for the quick and efficient service. I’ve used this website to book two anniversary trips with my husband. Every time I’ve found the website informative, helpful, and efficient so thank you. We look forward to our upcoming adventure. Viva Mexico!!!!

When I called to make changes to my recently booked online trip, I received excellent customer service. The representative was friendly and willing to answer any of music questions. She even provided different trip scenarios with changes to cost and accommodations.

The wrong card was charged after I gave the rep the last four digits of my card and the CV code. My boyfriend's card was charged instead so the rep clearly was not paying attention. The rep didn't seem like he wanted to be at work. I'm very disappointed with my experience with this individual.

My agent was warm, inviting and helpful. She was Knowledgeable and patient. I would recommend her services without reservation. I will call her upon my return from Aruba to give her a report. She made me feel that I would have an amazing time and my money was well spent.

Best prices found on the internet. I researched Many other Options that were available and found this site to be the most accommodating. It had many choices and maneuvering through the website was user user friendly. Using BookIt is an easy way to book a family vacation.

I had problems with my online booking process. Would get to the end and all my info dissappeared when I went back to review or change it. This happened three times before I rushed to the end to finalize before it could dissapear again. However, in my haste, I forgot the promo code on my third try. I quoted my friends the price with the $100 discount, and customer service would not honor the discount since the transaction was completed. I guess I get to absorb the extra $100....not a good start to our vacation. I don't want to lose my flights by canceling and rebooking, and I believe there is a fee which would not make it worthwhile. Lesson learned. Be sure you don't forget your promo code!

Made reservations to stay at an all inclusive resort in Mexico. Purchased the travel insurance as I always do as I have an elderly parent that may need last minute attention. Had car break down that prevented me from making my flight. Could not get in touch with BookIt.com to see about cancelling the trip... I checked and there were no flights available to get me to the resort later on due to severe weather in the area stacking up the flights. BookIt had a recording stating a phone appointment would be necessary to speak with them. Acting in good faith I cancelled the trip directly with the resort as a courtesy to them. My trip insurance got cancelled as well! I was not allowed to make a claim. BookIt later said the trip was a non refundable rate....So why was I sold any travel insurance???

Loved using BookIt to plan our anniversary trip. It was so easy to navigate and the number of reviews from other BookIt travelers made us confident we were picking the best trip to match our interests. We compared a couple other sites and they didn’t match the deals here!

I changed my original booking to Punta Cana to another location due to safety concerns. While making this change, I found many customer service agents to lack knowledge and efficiency. No one seemed to have the correct information regarding policies. After countless hours on hold and speaking with various agents, managers, and flight team representatives, I finally have a new booking. The new booking costs considerably more than the original booking. I have been highly dissatisfied with all aspects in dealing with this company. Hopefully the vacation will still be a great experience but I will not use this company again and have filed a complaint with the BBB.

I selected Privilege Junior suite from BookIt.com and my confirmation has premium Junior suite. I am upset that I was deliberately bamboozled by Bookit.com. You select one choice from Bookit and it does not match up on The hotel sites. I’m sure this is not legal. I will follow up.

First time Customer with Bookit. Thus far I booked a vacation package. The site was pretty good except that I was not able to book my seats on the airline even though your system.prompted me to. Can you assist? I am looking forward to a worry free vacation in November.

I am so happy I booked my trip through BookIt! I tried to book the same trip about 4 times through Expedia and it NEVER worked. Was a very frustrating that I couldn’t get my vacation booked. I tried only once with bookit and it worked perfect. Very happy!

Selling a vacation is very stressful typically, but not with BookIt! thank you for making everything easier, we can't wait for our trip! I checked out a lot of other sites but this is by far the best. Next year I will go straight to BookIt!

The booking agent I spoke to when modifying my trip was extremely helpful, finding ways to help me avoid fees, and save money on my re booked trip. I ended up with a reasonably priced package, that I'm sure I'll enjoy, when the time comes. I will probably be using BookIt.com in the future, for all my travel needs. Thank you.

Love the simplicity when it comes to booking your trip. On top of that you get great prices compared to the others. The 6 easy payment option makes easier to plan your trip. This would be our second time booking with BookIt.com.

I called to question, and also clarify the cancellation policy. I spoke to a gentleman who stated it was $25/per person to cancel, and the remainder would then be credited back to my card. However, upon cancellation, my card was charged an additional $600. I called in to BookIt customer service and was told that was the remainder of the flight cost. And to get the “credit” back we would have to put that and then we could use the credit. Along with that credit being available we would then have to pay a minimum of $225 for a transfer fee. When I asked to speak to a supervisor the lady then began to question why, and refused to transfer me. After I proceeded to ask repeatedly she then put me on “hold” and never came back to the line. Lesson learned, make sure you understand and read the fine details, and ask many many questions that are not listed anywhere on the website.

Been trying to get on the site all day to cancel a vacation. Nothing but blank pages are my only response. Now I'm writing comments and try to submit and it doesn't accept because my comment is supposed to have at least 40 words. This is the entire problem of this company on a micro-level! It has certain rules, but it doesn't explain them until after the fact.

It was easy... We're very excited to get to our destination. Hope that everything goes well when I get there!!! If you could please send an email to explain how we handle this when we arrive. Thank you!!!

I booked my flight and then cancelled after I was informed that I would receive a full credit. That was false. I was receiving false information back to back. Resulting in me being on the phone for over 3 hours and my situation still was not resolved. The customer service reps provided false information each time I called. These reps need to be trained. So disappointed I have a migraine now!!

I used Bookit.com to travel due to the option to have a payment plan. The representative was very helpful in booking the trip and providing the best options, or so I thought. A few months after booking my trip to the Dominican Republic I called to set up transportation to the resort from the airport, only to find out I was booked at a resort 45 minutes from PUJ. Not only wasn't I informed of the distance, I also wasn't offered the option to fly into the closer airport which would have been LRM. This was their mistake, and I wasn't offered any type compensation for the agent's lack of attention to detail. After searching for a few day I finally found affordable ground transportation costing me $116 round trip per person. 9 days before my trip I get an email from Horse Play whom my horseback riding and zip lining excursion is booked through with a list of hotels and pick up times.

More pictures of rooms at the hotels and a better description of the views would be good. Other than that the website was easy to navigate. More information is always a good thing for travelers. Running out of thing to say here.

Hi. I booked a trip to the Bahamas. I have the company. My card numbers ended up using one card instead of the three cards. And when I get to the Bahamas someone is using the additional two cards that I only Gave the girl in the phone. No I didn't Use any of my cards in the Bahamas, the agent at BookIt was the only one I gave My card number to and now I’m getting charges on my card that I did not authorize. Guess what. While you're away internationally you can’t even call BookIt to make a complaint. Complete robbery. Doesn’t make sense that they don’t have an international number. When I get Home on Friday I’m going to call them to make a complaint and I’m going to the police. I have Never had this kind of stuff happen to me. Horrible.

I booked the Cozumel trip with a flight out of Colorado Springs, CO to Dallas to Cozumel. I booked the flight back at 5 ish pm from Cozumel to Dallas to Colorado Springs. The BookIt system changed my flight from the 5 ish pm flight to the 1ish pm flight. I was told that that could not happen. I was told they could change my flight but would charge me the extra money difference of the flight. I don't think it's right to charge me extra when your system selected the wrong flight.

I booked an all inclusive to the Dominican Republic through BookIt. We arrived and was placed in a MOLD INFESTED room and was changed to 5 ADDITIONAL rooms only to have to stay in A MOLD INFESTED ROOM. We contacted BookIt at that moment while we were there and explained the situation only to be told there was nothing they could do. We contested the charge but not the entire charge. We were fair and disputed a partial refund of $850 out of a $3,400 charge believing that it was the only fair thing to do. We had paid for a VIP experience which it was not.

I almost always book vacations with BookIt. Or at least hotels. Even after changing the cost to Canadian funds it's cheaper than all the other sites. The only problem is their flights from western Canada usually are convoluted and not non stop, so I just use them for the hotel. Good job BookIt!

Use BookIt most of the time. The modify your reservation part of the app needs work not cell phone friendly. Had to use a tablet but worked fine on it. Like BookIt easy straightforward and usually at least for the Valentine best price. Will use again.

The rep was very nice to work with and went over all info 2 times to make sure all the information was correct. Thanks for making it easy. I will be using your services again when we book our next vacation.

I needed a quick getaway vacation. I was checking around for a way to get away over a weekend for My wife and I. Due to my work schedule I had limited options. I came across BookIT, plug in the dates I wanted and location. They gave me several options and I was overwhelmed by my options and the cost for the trip. Within my budget and very my vacation window. BookIT You have won over a new customer and I will be telling my friends and family. Was awesome. They made Booking Awesome.

Bookit.com always manages to make my travel plans easy and stress-free. Being able to make payments has allowed me to travel more than I normally would. Great option. I recently went to Dominican Republic and even with all the bad publicity about DR I was able to get through and modify my travel plans. Thank you BookIt.com.

Someone fraudulently booked a trip on my credit card. I immediately called customer service and they were no help. They said I had to call the next day to talk to crime prevention department. CS Rep should have been able to immediately cancel the fraudulent charge. Of course I notified my credit card company but BookIt.com should be better able to handle fraud.

This is the second year we booked with BookIt and the service was just great. All our questions were answered in a very friendly way and the agent knew everything we needed. I would recommend BookIt to all my friends.

I tried to book a trip in July 4th week. Because I had flight credits I had to book through the flight department. After holding for HOURS, I left several messages to return my call. I received a return call at the END of July. Useless!

The customer service representative was very nice and patient. I was on the phone with her for about 40 minutes. She deserves a raise. The changes were made without any problems. Will definitely use again in the future with no hesitation.

Our booking was handled very professionally. Very pleased with the concern shown for what we wanted. The agent took the time to go through several rooming arrangements until we got the correct one for us. Thank you for the help.

Bookit has some of the best deals compared to other sites. We explored some other sites and found prices in some cases almost doubled for the same day and package. If you're in the hunt to save a few bucks on your vacation, consider bookit.com.

Had big problems but was not your fault. Frontier Air was not accepting packages from BookIt.com and so the agent stayed on the phone with me while I booked air separate and then hotel. Managed to get me the same rate this way.

I cannot remember the name of the man that assisted us but he was great! He was very thorough in going over details and was great at finding the best prices! He ended up saving us around $100! I would definitely recommend booking at bookit.com.

Very disappointed in the way we were treated. Scheduled a trip to Dominican Republic and with all trouble tried to reschedule somewhere else. Eventually had to cancel trip altogether because our cancel date was coming up. It took three weeks trying to talk with someone and reschedule another trip for same days because of work vacation schedule. Finally had a chance to book another trip somewhere up and because it took us three weeks the price went up. Then on top of all that trip scheduled and paid for they call and tell me we have to come up with another 900 dollars because airline is charging changing flight fee. Had to pay because we only had 2 days to trip. Called AA and they told us they were not charging fees to change flights. We had a lot of fun in Jamaica not because of them but because I chose hotel/flight and destination. Can't say I would ever use BookIt again.

I had been working on finding a place in Aruba all morning when I was offered a CHAT option on BookIt. I finally did do the chat and within 5 minutes my required inexpensive, non-stop flight, with morning departure and afternoon departure were at my finger tips. My dream vacation was available.

I have booked with Bookit.com several times for me and family vacation trips in fast 5 years: inside and outside country, they are great customer services. Everything is exactly what you see on their web. If your flight change, they will email you a notification. During booking, if you have questions, you can chat with agent immediately. Highly recommendation.

I think BookIt.com should amend their customer service and allow customers to add a promo code once the booking has been confirmed within a certain amount of time. For example, we booked a trip and within 10-15 min found a promo. We were told we had to cancel the reservation and create a new one if we wanted to add a promo code.

Love love love. We have used BookIt for our last 4 vacations and always amazing and stress free great payment plan. Now looking to book my 50th birthday trip in December 2019 and looking forward to stress free beautiful vacation. I recommend BookIt to everyone.

I called customer service to change my hotel room. After being on hold for 45 mins, with the rep coming to check with me every 15-17 mins, finally said she couldn't change it and to call back. TF!!! I asked what if the rate changes, she said I had to work that out in the am with the next rep. In which I got upset, After asking for a supervisor, she placed me back on hold for another 15 mins where I just hung up. ABSOLUTELY RIDICULOUS.

I been looking for weeks for flights and hotels to go to Cancun for a family of seven. BookIt.com not either find us hotel and flights but also got the inclusive hotel for a great price. We are so looking forward to this trip.

My boyfriend hurt his knee and needed to have surgery so we had to reschedule our vacation to a later date. Customer service made the transaction nice and smooth for us, changing over everything. We are looking forward to this vacation and we appreciate the great service :).

I am pleased with BookIt.com agents who assisted in planning my holiday vacation. They were very pleasant especially two agents who went beyond and above to help me. Thank you, agents, for your help in planning my trip to Jamaica.

It was easy to book, only thing I didn't like is the extra fee to use 2 different forms of payment. Other than that, ease of booking was great, didn't purchase transport because found it cheaper elsewhere and also found travel insurance cheaper elsewhere.

I booked a trip through the website and I ended up being charged an amount that I did not book for. Everything that I booked was inaccurate, from the insurance, to the transfer from the airport, to the price of the flights. Then when I called in and received less than satisfactory service. I was hunged up on and I ended up spending more than I was supposed to. I don't understand how this happened.

I was on hold for a long period of time throughout the transaction for price adjustment. I never recurved updated confirmation of my planned trip. I will have to call and ask for the documents. This was my first time using BookIt for vacation and very skeptical at the moment.

BookIt has amazing prices and an excellent option to delay payments and split them up to make paying more efficient and easy. If you want a good deal I definitely recommend going on this site; for fair price and variety.

Very easy to navigate site and book trip. I accidentally deleted my trip confirmation email so I had to call the 1-800 number and spoke with a representative who was very helpful resending all my trip info back to me and answering all my question. I highly recommend using BookIt.com for trip reservations.

I was very please how easy it was to book my trip. We are traveling for his birthday and also our 4 Anniversary. We are very excited to be taking this trip together. I will refer BookIt to one of my friends because it was really easy and inexpensive to do.

It was easy to book my vacation travel with BookIt. I would recommend to friends and family. We booked two different hotels in two cities and I was very happy to see how easy it was to do it. Thank you BookIt.

I love BookIt! They helped me book my flight and alll inclusive resort for a great price with great ratings! When deciding where to take my trip they made it easy to just type in flight plus hotel and hook me up with the best reviewed hotels!

Tried the pay delay. Thought it was a better deal. Turns out that when the trip needed modifying. I would have to somehow buy into something else. Penalties for agent mistakes. Spent close to $2,000 for a $2,600 trip & still have another $2,000 to go for $1100 trip. Long wait hours AND days and inconsistent agents with different excuses.

I’ve used BookIt.com for 3 out of my 5 vacations! And I wish I would have done it for all of them! My other trips fell short in comparison! Best prices, great service, you won’t regret using them! Happy travels!

I thought my package was for one price than when I hit BookIt is 100 more and already took money out. Then I thought I was only paying $100 down for summer special. They took the whole fee soooo blown.

The site offers really great deals that can't be beat. Customer service is SUPERB; patient, professional, personable and awesome. Easy to navigate and customize to one's preferences. Long wait times on the phone (slight website glitch) but well worth the wait. CSR went above and beyond to assist AND found discounts for me!

It was super easy to book with Bookit. I would of given five stars but it wasn’t till I had booked that I notice the discount code for booking. The information was very small and very light. I missed out on saving $100.

We purchased a trip through BookIt.com. We called within a few hours to change or try to get a larger place. We were denied and told our reservation could not be changed at all. So it was not changed. Four weeks later two days before the trip Wyndham Ocean Ridge called to confirm our reservations and where we would be staying. THEN less than 24 hours later we received a call that due to a storm damage that we didn't have a room. After calling them on the weather and the fact that there were no storms (one usually checks the weather where they are going) then it was changed to maintenance issues. So we are now out a room and a vacation. Both BookIt, Expedia, and Wyndham pointed fingers at each other and no one took responsibility. DO NOT TRUST these companies with your vacation plans.

I have used BookIt three times and they always help with every detail and get you the best pricing that is possible. The customer service is excellent and it's always a pleasure to take a trip with BookIt. I would recommend to my friends and family. go traveling with BookIt.

I found the same room that I booked at a lower price on BookIt. I called customer service and they verified that the room was in indeed reduced in price. The representative was able to get me the same room but at the new reduced rate with zero hassle!

My biggest complaint is that I had booked excursions through Bookit.com back 3 months prior to my trip. I had my vouchers printed, I followed instructions and called the excursion to confirm my reservation more than 48 hours prior but found out that they didn't have a reservation under my name or confirmation number provided to me by Bookit. I immediately called Bookit customer service but waited on the line for over an hour only to be disconnected. I attempted to get through numerous times, holding for an hour plus without any luck. While on my vacation, the day of my planned reservation, 6/22, I called again and finally got through. I spoke with a woman named Sharon who accused me of not following the instructions and calling 48 hours prior, needless to say, I didn't appreciate the accusations. She was completely rude!

What a fast, easy and affordable way to travel! My agent was so helpful in helping me and my family find the perfect last minute Mexican vacation! Thanks for everything. This was by far the easiest travel site I've used!

Have used app numerous times for vacations; easy to use, informative and offers all that’s needed to complete a hassle free vacation; well done! Will use again and again as find the app takes us step by step through each phase of the vacation!

If the prices change during the process of a booking of hotel and flight, please don't allow a partial transaction to occur. Then make the customer wait for a 7-10 day for a refund. Just to rebook the same trip over again.

Your representative was very helpful and knowledgeable at her job. She made it very easy for us to book our Trip. Would not hesitate to call and use your service again, and also recommend to others how your service really helps. Thank You again.

I have booked several trips through Bookit.com and have always had wonderful experiences. Reservations always get to where they need to and customer service is always very helpful. I have recommended Bookit.com to several friends, and no one has ever had any problems. Rates are very competitive! Highly recommend!

Representative for BookIt.com was professional and knowledgeable! Love that there were payment options unlike some of the other sites that book vacations. I am looking forward to my vacation so that I can provide more feedback. Thank you to Bookit.com!!!

Very pleased with the service, answered all my questions and very helpful!! Thank you for booking our romantic getaway. Would recommend BookIt to anyone planning a vacation especially if it’s the first time like it was ours. Thank you again!!

BookIt.com is always my go to booking website. It is friendly to use and always has the best rates. Not to mention their pay delay is so convenient. I recommend BookIt to everyone! We have been to over 10 islands and have always booked through BookIt.

I love BookIt. I have never been disappointed. It's easy to use. They give me the best options and pricing and I have enjoyed many trips booked through them. I would use them again in the future. I highly recommend using them for your next trip!

Made it so easy. Love this app. Stayed at this place last year. Was amazing. Can't wait to check out. New wing looks incredible. Definitely recommend this spot, food was good mostly buffet, hibachi was very good, lots of choices, service was 5 star.

Easy to navigate. Need to have all hotel pictures of entire rooms. Room names need to match site rooms. Booking was easy. Need to have an option of travel from the airport. Cant wait until my vacation... praying I have no issues.

I have used many third party companies like Bookit.com. But this company is really trash of trash!!!! No one ever replies email. 30mins of waiting when they put you on hold. Cuts the phone if they don't feel like helping you. All they do is nothing!!!! They tell you to contact the airline by yourself if you got problems, contact the hotel by yourself if you got problem. Seriously guys, once you need help or some support from this company, I strongly recommend that don't expect anything from this company!!!! They might really!!!! RUIN your vacation!!!! Keep that in mind! You might save few cents by choosing this company but you might end up spending double the money!!!! Just like me!! And so much stress every day while you are on “dreamed vacation”!!!! Good Luck!!!

The customer rep I dealt with went beyond the call of duty to assist me and made sure that I was satisfied. Even though it was a long process, she was patient with me and did everything she could in helping me with booking. Job well done and thank you. Because of this experience, I will definitely use BookIt again and recommend you to all my friends.

Giving 4 stars because I spent over an hour picking out my hotel and room and flight and after hitting send only my flight was booked and it wasn't even the same one I had chosen, apparently the price of our hotel was changing. I was given an error code and had to call, but this is where they earned the 4 stars. The agent was very nice and sweet and helped confirm every detail of my order. I am not happy that I have to pay more but that was not her fault. She was very thorough and my fiance and I are so excited for our honeymoon next month!

Agent did not add airport transfer to trip. Waiting time over 20 minutes. Hard to understand woman when calling to fix transportation issue. I finally gave up after 20 minutes two times. Have not had this problem with other companies.

We planned for vacation. Getting to the airport, they had wrong name in the system. Airline cannot touch it because the BookIt.com has bundle purchase. We call the BookIt.com, they pick up the phone after 2 (two hours), the flight is gone and they say, "Ok you missed your flight. 200$ per ticket we charge you and no refund, it is credit. PLUS you pay for 2 night resort." Terrible customer service. They think people are toys. There are many lawsuit against them. I will take them to court. This is not right way.

So far this has been a very easy transaction for booking. We knew what resort in Cancun we wanted to stay in but going thru the resort reservations was too pricey. BookIt.com has a much better rate than some other third parties. I'll write another review after I've travelled with them :)

The agent was very patient and accommodating. She was apologetic for my inconvenience and wanted to make sure all my other concerns were satisfied. She went above and beyond to make the changes I needed to make sure I was satisfied which made me feel a lot better.

I spent the best 45 minutes with the BookIt agent Kerri ** and she was wonderful. Patient and concerned that we had the best deal. If you have ever worked with an on-line booking agent it can be difficult. We had multiple family members from two locations and she was absolutely wonderful. Thanks Kerri! Gary

My experience with BookIt.com was great! My Husband and I are going to go on vacation to Jamaica with friends from another state and Drew was very helpful to get us all the same deal and be next to each other in the cabana. I cant wait until we go Im looking forward to it and the price was reasonable for all inclusive.

Wanted to get pricing and flex pay option. Website made me put in my CC info. Never gave option as stated on site and charge my card for full amount. When I contacted customer service. They charged me $50 and said it will take up to 10 business days to credit my account. Would not put the $50 towards future trip which I planned on doing this week after confirming dates. We will definitely be using another service now and have contacted my bank and BBB to file complaint.

I'm writing this while being placed on hold for 30 minutes today. It was almost an hour last night. I book an all inclusive vacation including air and hotel. After confirming and paying for the trip I immediately got an auto generated email stating there was "an error while processing your package. The flight portion was unable to be confirmed. Please contact Bookit.com immediately." So I called them as asked and was told: "Sorry, the airline does not have available seats that we offered you." I asked to find other flights and was told I needed to do this myself. I asked for a refund and was told, "Sorry, your hotel is non-refundable." I stated this was sold as a package and DID NOT receive a package! No refund available.

The booking went very smoothly however prices keep going up and down from one day to the next with BookIt.com wanted to stay at Coco La Palm, my friends paid 63 dollars per night and when I went to book prices, went up at 119 per night plus taxes so I had to book elsewhere at another hotel 200 meters from there. No choice.

Excellent customer service! Even after a long wait time, my representative helped me work out everything with my stay. So much weight was lifted off my shoulders! I will definitely be using BookIt for all my future travels.

Valerie **, my booking agent, was wonderful! Not only was she pleasant and made the booking experience fun, she was also very knowledgable. She gave me so many options for my large group booking and was patient with me as I made my hard decisions. As soon as I told her I was booking for a bachelorette party she knew exactly what I needed, and I truly trusted her judgement because the amount of information she came with was unbelievable! Thank you Valerie!!! I can't wait to celebrate my best friend's bachelorette party now!!!

I recently had to change a vacation package I initially scheduled to the DR. After talking to several reps and being put on hold for hours each call, I finally talked to the best customer service rep I have encountered in a long time. She was polite, she was friendly and she took time to listen to my needs as well as offer suggestions. Amy is an excellent rep. We definitely need more like her!!!

Received error message in email after booking package, saying, “Thank you for booking with BookIt.com®. Note: There was an error while processing your package. The flight portion was unable to be confirmed. Please contact BookIt.com immediately at 877-742-9892 to complete your booking.” Very disappointed. I have been on hold with customer service forever. Online customer service said they couldn’t help. So I’m screwed on my flights?

Tanya was an absolutely fantastic agent. She was a pleasure to speak to and resolved all my cancellation issues in one phone call and was also able to book my new flight/resort. Fantastic customer service, I couldn't be happier. Thanks Tanya!

Really nothing to rate. It was all by computer. As always, it’s very easy. And, when I have had to call, all people were very nice and helpful. I would recommend to a friend and I have many times and they have been happy also. I’ve used BookIt about fifteen times. They always seem to have the best price. I will definitely use bookit again in the future for booking trips. I can’t even think of even one small problem had while using bookit for my travel reservations. Thank you so much for a great site to book vacations and travel.

Aqualia was helpful but we were charged $1390 for a package in which included flights but when we get the email it stated flights were not booked. We call and they stated those flights were not available in which they had to change the flights for an additional $ 72, to then be charged again a difference of $942.

This was my first time booking a major vacation trip. Thank you BookIt.com for making this tolerable. Also pay delay is an benefit for working middle class people as it helps to budget and know that you can afford a luxurious getaway???? Thanks to BookIt.com!!!!

Booking with BookIt.com is easy and friendly. But if you need to cancel or make changes everything changes. My friends and I booked a trip to the Dominican and had to cancel because, you know, people were dying. All is well with the cancel until it came to our flight. I was told by a customer service rep we would all have a voucher on file. I have been on the phone with the company for an hour and a half to redeem this the voucher. Still no word on if this is going to be resolved. Still waiting...

We booked a last minute vacation to Kauai including air, hotel and rental car. BookIt had several options for hotel and was able to put us on great flights both going and coming back. Even though it was very last minute BookIt had everything that we needed. Great savings too... We got a great deal!!

We haven’t gone on our trip yet but BookIt has had the lowest rates, I saved $600 for the same trip that my friend did on another site. Setting up the reservations was easy. Efficient and the descriptions were great. Good incentives too.

I have spent 4+ hours on the phone with BookIt. I requested flight, hotel, and round trip from airport. The website kept giving me errors so I called in for assistance. The first time I called in I was on the phone for over an hour. She recommended I book through Expedia for flights and she would match price for hotel so it would come out as price I was quote all together. After an hour and her attempt to do that she hung up. It was 1:30am now. When I called back conveniently their offices were closed.

The Bookit website is easy to get around. You can choose by location or by Price or by reviews and I just like how user-friendly it is cuz I'm not the smartest computer literate person and and they gave me a deal because I remember I love bookit.

Received excellent customer service while booking by phone with James **, there wasn't a problem that I had that he couldn't find an answer to. Very polite, not pushy at all. Wonderful travel agent. Gave me his own number to call if any future problems arise. Keep up the good work James.

My Bookit agent Theasha ** gave us such a wonderful experience for our first time with bookit. Her professionalism and knowledge made us even more excited about our trip to Jamaica. The convenience of making payments towards our trip was an even better deal through bookit. Only thing I would like to change is the scheduling of payments to accommodate our pay schedule... other than that five stars!!

I will love to make my next reservation through you. Thanks for a great buying experience

I called Bookit.com when I discovered flights were showing CZM, not CUN. The CSR assured me he would fix matters... with no penalties or extra cost to me. On 1/10/19 I booked an all-inclusive package for 2 to Playa Del Carmen, Mexico from a link that was emailed to me from a Bookit.com Customer Service Rep named Alex. Alex and I had prior detailed conversations about the destination (hotel options and flight schedules) and had only discussed Cancun and Playa Del Carmen. We had NEVER discussed Cozumel. My husband and I have been to Playa several times and are very familiar with the area. On 2/4/19 I was home sick and decided it might lift my spirits to look at our upcoming anniversary vacation reservations. I was completely flabbergasted when I noticed the flight itinerary showed CZM, not CUN. Our reservation even had ground transfers from the Cancun airport, so it made no sense that the flights were showing Cozumel.

Very nice staff, helpful and efficient. The system needs to be improved, that is the reason why I don’t give five stars. It was very slow, and it took forever to get the information the representative needed, so the reservation took longer than expected.

I have reservations for Secrets Silversands in early Aug. In early June I found out that this resort is closed and contacted BookIt.com for a resolution. Both my wife and I have called a total of four times and have spent roughly 6 hours on hold. Several times we have been promised a call and we never receive a call. All we have asked for is that we are given a new hotel reservation. The last person we spoke with told us to go ahead and fly to Cancun and go to Breathless with our itinerary that shows Secrets Silversands and they would give us a room since they are also an AM resort. I'm sorry but I'm not flying to another country without a set itinerary and just hope that another resort will honor this.

I needed to change my reservation to add another day to my trip. My customer service rep was awesome. He had a very helpful manner. I have used BookIt.com for the last 3 years and they have always provided excellent service and the best prices.

Until this point I have had great vacations and no problems, unfortunately I had to cancel a vacation due to a scheduling problem and now I am stuck with flight tickets that I cannot use! I have been calling and emailing this company and I am getting absolutely nowhere! My next step is calling the Better Business Bureau.

I called the 1-800 number to inquire regarding transfers from Cancun airport to the hotel. I spoke with Steve who assisted me with booking my hotel and transfers. He was so kind and helpful. I also had a $100.00 discount coupon which he readily accepted. We are so looking forward to this vacation. Thank you so much!

The customer rep was great, she was patient and answer my questions. She listens to what I had to say. She resolved my concerns and took the time to explain every process of the way. Most of all she met needs for my booking my vacation.

The agent that I worked with was helpful and professional and made the experience feel like a personal one. I have used this site many times before but this was my first time booking with an agent. I would recommend to others to use.

This site makes booking trips to foreign lands very easy. Hotel transfers, rental cars, and all related aspects of your vacation can be arranged from the site. My only complaints are lack of photos of the resorts, meal options, and plane seating were not very easy.

On July 9, 2019 I searched for hotels in CANCUN, MX for July 10-12, 2019 looking for the TRS property my family was staying at in CANCUN. Upon searching the properties and booking the first TRS I saw. I realized BookIt.com gave me an option for a TRS Hotel that was NOT in Cancun but Playa Del Carmen. Yes the same hotel chain but DIFFERENT PROPERTY DIFFERENT CITY. Frustrating.

Excellent customer service. The price was good. I was able to change my booking without any problem or grief from them. Me and my family will definitely use you guys for our future vacation. One can’t find good service like this anymore.

I would like to thank the BookIt staff especially Erica ** for assiting with my booking and modifying my flight. I will know be on same flight hotel with my family. Thank you guys very much. We plan to have a wonderful time and relax.

Hello. I contacted BookIt to modify my planned trip to DR in September. My family, friends and coworkers all urged me to cancel my trip as more unexplained deaths and illnesses were reported. I finally caved in to pressure as I, too, began to worry. I finally called BookIt to say I needed to make a change. After an hour on hold, I was told I had to fill out a form online and would receive a call back in 7 to 10 days. I was not happy with the situation, but had no choice. Exactly 10 days later, I received a call during my appointment time frame from Shy. She was excellent and managed to turn my frown upside down. She went above and beyond to calm my nerves and change my trip to preferred new destination. Thank You Shy. I really appreciate all the help you gave me.

This is the only hits time I have used BookIt.com. I like that they have an option to do payments. I’m excited for my upcoming vacation to Jamaica. I haven’t had any problems yet with BookIt. The only flaw is that I can’t add on extras to my flight yet such as luggage or priority seating.

BookIt just wants your money. No customer service. No one cares about anything but getting your money. Issues/ errors made on their end and they did not want to honor or fix their issues. They also wound up double charging our whole group of 10 for transportation to and from a hotel without telling anyone until I found out. They booked all of our group members on different flights to and from our destination... did not honor changing flights on their mistakes and wanted us to pay an extra $400 per person...

Had problems adding a guest to the room because I booked a package deal but only needing flight for 1. Agent said I would still pay online price even if I booked with him. It took him 1hr or more. He couldn't add insurance, tried 5x. Kept losing card info. Then I ended up paying $65 more with the agent. Tried to add room insurance as well. Basically told not worth the hassle. I wouldn't get money back anyway if something happened. This was from a 2nd agent. After I called back to fix issues with 1st agent. Very irritated and unhappy.

This was such an easy process and very highly recommended to use. I have used other travel sites and did not have the experience I had with BookIt.com. It helps that you know where you want to go and when. Hopefully, it will go just as smooth as it gets closer to travel time. Thank you BookIt.com for the easy to book our mini vacation.

Your website made it super simple and efficient to book our vacation! I loved that the airfare was included in the total price and it was all on one site. We will definitely utilize this website in the future for any other vacations!

This is the second time I use BookIt and the experience wasn’t bad but it could be better. The first time I booked the same thing happen. Everything was booked and went smooth. The problem is when I arrive at the hotel they always change my room type and say they can’t do anything about it because it has to be done with BookIt. It’s so frustrating and I feel like BookIt should view that .

Many websites make it difficult to book an all inclusive with flights. Bookit allows you to customize your search. I was able to refine my search for all inclusive, adults only, flights included with specified dates. Many last minute options available at great rates for a good price. Only downfall like most other travel sites, you can not pick a seat on a flight. Also, the trip flights are chosen for you in a group. I would like the option to choose a departure and return separately. All in all pleased with booking.

I booked a vacation in Punta Cana prior to all the deaths. I tried to change it and couldn't reach anyone on the phone but had to book an appointment. I asked for a certain time as I was getting on a plane at the tail end of the appointment I was given and was called 10 minutes before boarding. I was given another appointment a week later (5 days before my vacation) and by that time flights had doubled and the agent couldn't even make a recommendation. I was expected to figure it out for him. Completely awful experience. DO NOT USE THIS SITE.

Help to modify my trip to Mexico. Your online representative very disrespectful person. I ask to speak with a supervisor and he told me was only one supervisor available but he don’t answer his phone, I asked this person his name few times and very disrespectful. Told me "you would know my name later" and finally he told me he’s going’s to put me on hold for 5 minutes. I waited for 1 hour and I hang up.

They have my airline tickets hijacked. They put you on a waiting list, then never call you back. I need to get them switched and AA says I can't change my own flight. Waiting times on phone is hour most times. Please PLEASE BookIt call and help me. It's been weeks!

Thank you! This is my first time using BookIt! I scheduled a trip last minute trip on a holiday due to a cancelation of trip with another travel agency. Angry and upset. BookIt was recommended. The site was easy to navigate. Securing flights and hotel no hassle considering other sites haggle you flight prices that are too varied in price ultimately driving up the cost of the trip. Thank you... Cannot wait for the opportunities to use the site for my next getaway!

I recently decided to change my Vacation for my Wife's birthday to DR to Cancun Mexico. I was contacted my Ms. Jessica **. To say she was amazing would be a super understatement. Her and I were on the phone trying to figure out my flights and resort location and ran into a minor problem that I was going to take care of later in the week but almost 15 to 20 min later Jessica called me back and was able to solve the problem for me she went above and beyond to help make me happy and accomplished all I asked of her. I just want to say people like her in life are very rare to come by she cared about my situation as if it was her very own and you cannot put a price tag on that so I want to say thank you so much Ms. ** you really really helped me out in a big time JAM. So I want you to know how appreciated you are. I hope you have a great weekend and once again thank you so much.

I made a reservation and just a few hours later, realized it was with the wrong resort so I cancelled. There is a 100 cancellation fee which is ridiculous when the trip was over a month away and I just made the reservation. Be cautious when booking with this website!

Have been booking with BookIt.com for a few years, never had a problem. Customer Representatives are very helpful. I like the fact that you can upgrade flights and packages. Can’t wait to go to Costa Rica to celebrate our first wedding anniversary.

Booking with Bookit.com was very easy and simple.. I also got the best deal on their site... Hope the place looks like the pics.. I will be back to let you all know after the 16th if it does or not...

Had to fix my booking to add air and it was such a wonderful helpful experience on the phone! Won’t travel any other way. The fact that I can book this then pay it off before the trip makes it so much more do-able for me!

I am very pleased with how BookIt assisted me with making my changes at the last minute and making it a smooth easy process with no complications and did everything possible to make my request happen. I couldn't be more excited with our new destination and trip.

Issue making a change. Ended up having to cancel my whole reservation. After speaking to a representative for over 4 hours total. It was terrible. So now my birthday trip is ruined due to a computer issue in BookIt.com system. Nobody could fix the problem. Spoke to 2 different representatives.

I searched long and hard for the absolute best deal and BookIt.com gave me the absolute best price and room upgrade than the rest and searching/filtering on their website was a breeze compared to the rest! I recommend and will definitely use them again!

I received a callback from Carson ** about changing my family’s trip to DR. During the time we asked suggestions because we wanted to change but honestly she was not helpful at all. She did not make any suggestions now make our time enjoyable with booking. I doubt I would use BookIt again.

Believe we ordered transportation but there is no printed voucher with the itinerary. It refers to transportation and that a voucher is needed but there is no voucher. Please let me know on this so I can re-book if necessary. Other than that, the booking process was excellent.

The process was very fast, convenient, and easy. There were a lot of options to choose from and the pricing was very fair. The overall process didn't take a long time and we were very surprised at how seamless the overall process was.

Horrible customer service and support. I booked a trip and the time of there was only 1 nonstop flight and it was very early. A few days later I looked again and there were 3 more flights with great times. I tried calling the airline and they said only BookIt can adjust flight. I try to get in contact with BookIt and their process is that they schedule an appointment with you for a phone call a WEEK LATER!! HOW RIDICULOUS IS THAT? For something as time sensitive as this how are they not properly staffed to assist their clients? I will be sure to never use them again and tell my friends and family not to either.

I don't see how y'all getting all of these 4 and 5 stars when y'all customer service suck. All I want to do is modify my trip and I even saved my search to my members lounge. I was emailing a Beth ** trying to get an earlier date for my scheduled appointment and she claims there are no slots available. I explained to her that I recently picked up a second job and that there are only 4 packages left for the place that I'm trying to go. My brother just modified his trip today and it took less than 10 minutes. Why are y'all making it so difficult for people to modify, but y'all still are booking new trips? It just doesn't make any sense. My trip is scheduled for July 15th and all I want is to change the date and location. I've emailed corporate, and social@bookit and still no response. Y'all really have to improve on serving your customers better.

Easy way to go, only suggestion would be when you save search you should be able to click on hotel to show other half what hotel is like, the way it is now have to go back to main search screen which is pain when trying to decide between saved options.

After the reports in the DR our group wanted to change our travel plans. We were on hold for 7 hours and gave up. Once they changed the system to putting your info in and getting an appt time. It all went SO much smoother. I am sure so many people wanted to change their plans and while it took BookIt several weeks to figure out a new system to help everyone they possibly could, it was definitely less stressful! We were all able to talk to someone the same day and everything was changed so we could still travel together. Everyone that I have spoken to there are extremely nice, patient and understanding. Even though we had to pay more money in the end. It was worth it! Thank you for coming up with a new system to help everyone!

I am very pleased with the service. Steven from corporate was able to assist me in adjusting my reservation after another representative gave us a room that did not fit my family of 4. He was also able to give me a price adjustment since the hotel has a bigger room for over $500 less than what Bookit was originally charging me. I ended up saving more. This meant a lot to me since is 10 of us staying at the same hotel. I am very grateful that Steven was patient enough to work with me and did not give me a hard time at all. Thank you Steven for caring!

I had a great experience working with the person that helped me. He understood what we wanted to do to upgrade our room, and he was very helpful in making that happen. I was very pleased with the process. Thank you.

I spoke with a great representative who was so accommodating and made me feel comfortable with my concerns. He made adjustments to my hotel stay including adding shuttle round trip. All this process was done in about 16 minutes. From start to finish. It was a great experience.

Price went up $100 in literally 5 minutes. I was booking for my sister so I saved it and came back to book after getting into and the price went up over $100?? I get that prices change - but you wouldn’t think it would be within minutes of getting the quote.

Had a slight change in plans with the resort we were booked to stay in, Jaime took the best care of us! She linked us to several resorts more than equivalent than the original booking. Thank you again, Jaime and we look forward to a week in paradise!

Every time I call/chat/email, I get a different response on the same problem. Terrible service!!! Stole money from me! All I was trying to do was rebook! At least be consistent with your answers. To you, it may not be much money but it was something we could have used towards our vacation! Thanks.

I planned a vacation at an all inclusive resort in Punta Cana for my family. BookIt.com was seemingly very helpful during this process — I guess because they wanted my money. I added “Privilege” — an upgrade the resort offers — to my vacation plans after the original plans had been made. Little did I know that BookIt changed my room requests when they made this addition. Obviously, I paid more money for this upgrade and I got less!

I had a hell of a time trying to get registered with a password. Still trying to learn the ways of this site. Don't fully get the billing and cancellation, numbers don't seem to add up. But so far am happy with the great deals.

When trying to book a vacation BookIt.com has a neat lock in your trip and pay prior to your trip, looking forward to this vacation. This def helped my wallet by paying piece by piece. It’s not such a big hit.

Due to the issues in DR, my family of 4 decided to make change our travel plans 2 weeks before we were to leave on June 29. I canceled my hotel reservation with another site and booked an oceanfront room in Aruba with BookIt.com. They charged my credit card right away and sent me a confirmation email a few days before we were to leave. Imagine my surprise when we got to the Hyatt in Aruba, and no room was booked. When I tried to call them, they weren’t taking calls because of all the calls about the DR. The hotel called them and they were supposed to call back, but never did. I later found out, they called my home. I don’t know how that was going to help.

BookIt.com is the best way to book a trip! You can look up your trip and see the rates. Prices are reasonable and it really helps to make payments! I called and booked my trip, customer service was really helpful and very personable!

Our rebook from the Dominican was a nightmare. I complete the request to rebook and was given a date to receive a call between 10-2. The call never came. Was emailed that due to high volume the call would be the next day from 8-11. Again, the call never came. I finally got the call the third day. My representative was nice, but did not complete our request correctly. I know how no transportation to and from the airport and they are charging me a fee for booking airline even though I paid my flight change directly with the airline like they said I needed to. I appreciate BookIt for allowing us to change from the Dominican, but they need a better process and customer service.

This is our second time using BookIt, and not our last! BookIt is easy to use and has great pricing! The hotel selection is better than other sites I've used. I would definitely use this site again for future vacations! Thank You Bookit!

Easy to search and book! I like how the reviews for each all inclusive are available to view from BookIt and TripAdvisor. Great sales available plus a coupon to top it off. Our trip is in two months and we still were offered the pay delay option. Love the pay delay option! It makes it so much more easier to afford an all inclusive vacation. I cannot wait to take my trip this summer.

I must say it started off ugly and then Shanice came on and took her time. Almost 4 hours and we went through every place we could think of to find a place where we all could go in the price range we could afford. She took her time explained every step and we were happy at the end of our booking. Thank you.

I really would like to give you high marks. But when I tried to choose my airline seats it gave me a cannot complete transaction and I’m still waiting on choosing my seats. Why does your website make it so difficult to make a simple transaction.

Even though it was hard to get through customer service. Althea was wonderful and patient with helping me with my reservation. She helped me find a better and nicer hotel for my birthday trip, although I was disappointed with Jewel Grande policy and how they try to rip me off but I’m excited and can’t wait to enjoy my vacation with me and my friends. Thank you so much.

I had to cancel my vacation plans and was worried about the refund policy and headache of dealing with an automated call representative. However, BookIt did a fantastic job at reassuring me that my hotel fair would be refunded with no issue and I'll be able to use a flight credit for my tickets to another destination later this year. I never write reviews and I am writing this one because every single time I call their customer service line someone answers the phone within minutes and is extremely helpful. They put the customer first which is so hard to find with other services. I definitely recommend booking with this company to guarantee the best price for your travel and 24 hour support.

BookIt helped me and my family to change our flights to D.R and resorts. The friendly rep. was a plus! After speaking to her I forget how upset I was. BookIt does their best to try and assist when unpredictable events occurred. I would book with them again.

This was my first solo trip and it was indeed amazing!!! I booked the Signature Junior Suite Oceanfront, very spacious room with an incredible view! Food and drinks were pretty decent. Although, you do wait for ever to even get seated at the restaurants. The AC didn’t seem to be working one night, I called front desk and they fixed it within minutes. Considering the amount of guests; they seemed short staffed behind bars, despite this, service was wonderful! Everything is as advertised per the website, except for bathrobes, they don’t carry any at the moment. Overall it was a great experience, and would definitely book again!??? Also excited to see how the rooftop comes out!????

I am extremely happy with Ryan. He helped me to book my reservation and was very patient with me. Thank you so much Ryan! My customer service experience is been just great and that's just thanks to you. He is very patient and walked me through all steps to get the vacation of my dreams.

Easy to filter and choose rooms and flights. Easy to navigate and offered many options. I thought the prices were good, especially after signing up! I travel a lot but never used BookIt before but I will definitely in the future. I am very impressed!

I called a month ahead of my reservation to change dates due to school related issues. I was told by the BookIt representative that she would send a email to the resort that I would be staying at and inform them of the change, she advised me to call before my departure to confirm everything but gave no specific date. Days before my trip I called to make sure everything was okay and no one had any knowledge of what I was talking about. I was told that I would have to pay a cancellation fee to change anything even though I had called weeks before about the same thing. So I have now changed my reservation and paid the additional fees and I am not happy about that. I wish the first representative would have sent the email she told me she was going to send so that I would have not had to pay a cancellation fee.

I had the best care! She was patient... informative and kind... I could not be more pleased. Thank You!! I will be booking with BookIt again... it would be awesome if I got her again! If that is possible let me know.

The customer service rep was a breath of fresh air. He was from Jamaica and that’s where we’re going!!! He helped me as much as possible and was a joy to speak to!! No problem mon!!!! Thank you so much.

Our original vacation package flights were cancelled by the airline the day of our trip and told us they had nothing available. BookIt went out of their way to help us and we rebooked another trip at a later date. Best prices on the internet!

I wish you will accept AMEX credit card since this is the card that I used when traveling overseas also booking to my choice airport, (Newark international) was impossible, The website kicked out couple of times. Information on status of of the resort not being available especially with Sargasso on the shorts of Cancun was not available. Overall the experience was satisfactory. The travel insurance was a little expensive.

I’ve always had great luck booking through here. I have recommended this site to several people I know. That’s why I keep coming back to this particular booking site. Plus Jamaica is totally awesome! Everyone should use this site. Have a great weekend.

Vacation 2019. Very good booking it. So next time I will use this web agian to book form my tickets and I will introduce this web to my friends who wants to travel. American airlines are perfect also. Thank you very much!

Very upsetting, because once they have the reservation they are not responding or responsible to misspelling names. I have called about 15 times and they have not fixed my problem. Every time I called, they provide different number to call. Very dissatisfied.

I have used Bookit.com before to reserve resorts in Punta Cana and I always got a date on my reservation and was overall very satisfied with the service online. This time, however, I got a confirmation e-mail without check-in or check out date. This, as you may imagine could cause some issues in case of a discrepancy during registration at the hotel. Please revise and fix that.

I’ve always had a great experience with Bookit.com with great prices. And the payment plan is fantastic! I never thought I’d be able to travel as much as I am! Thank you bookit for giving me an awesome and easy way to see the world!

It was easy navigate.. very helpful.. Would definitely use them again for future vacations... I would highly recommend this site to friends and family for their future planning. You can book everything on this site without having to go to different sites such as flight.. car rental.. hotel. Very happy with this website.

Good experience with booking, hotel part had to be done over the phone, completed with no problems. Will use BookIt again for next vacation. Price was good but rep got it even cheaper for us. Looking forward to our trip.

I tried calling today 7/24/19 because I had a question regarding the taxes being charge after calling yesterday for a price adjustment since the prices drop after all the unfortunate events in the D.R. The person that helped me today was very rude, could not give me a breakdown, got loud with me, would not let me speak and told me those were extra charges from the property. When I called Barcelo and told them what the BookIt. rep just told me regarding the taxes he told me those were charges made by the company and not by them.

My experience with Bookit was exceptional. To date, I have not had any problems. I would (and have) recommend Bookit for all of your travel plans. This is not my 1st time using this site. The customer service reps are extremely helpful and efficient.

BookIt is a nice website to purchase all-inclusive reasonable vacation packages from, but when speaking with representatives you have to be sure to mention the listed discounts otherwise they will not honor it. Other than that, they offer great payment plans.

We enjoyed the trip overall as this was our first all inclusive vacation. We were however disappointed with the kids since we were under the impression that it was an adults only resort. The only place in which there were no children was the pool and our building. Kids were at all of the restaurants and all over the resort. This was also our first time using BookIt. Thanks!!

Super early to book, great discount! The round trip transportation to and from the airport to resort is very convenient as well. I have used BookIt a few times before and it has never upset. They offer a bookit representative on the property to help book excursions..

I can't leave an accurate review yet! I can say I love the process so far. Choosing a resort I did love looking to see what's offered. I also love pay for 6 months. Could use pictures of rooms though. Like seeing actual rooms would be great.

So disappointed!! Booked through your company and airline says BookIt needs to choose seats. Bookit representative refused to do such and hung up on me when I asked to talk to supervisor. Terrible customer service. I waited on hold a very long time with Bookit, after JetBlue said Bookit had to choose the seats.