BookIt.com Reviews

Deandra was very thorough and found my Booking ID when 3 others could not. I called in 4 times and the other folks were not very helpful. Deandra found the error and was able to get my hotel booked as it had failed using the online booking tool due to the price increasing while we were submitting the payment. Big THANK YOU to Deandra. She understands the system, tools, and was a great person to work with. She also understands client satisfaction!!

My only complaint is everyone I spoke with had heavy accents. It was very frustrating trying to understand what they were saying and spending this much money, I’d like to hear clearly what they are saying. Besides that everything was fine. But please look into reps with clear English.

I am a visual person and if there are no pictures I can’t book. I loved how BookIt made it easy for me to see the rooms and they had videos. The payment plan option is a plus for me. I love BookIt.

Our rep on the phone was fast and efficient (almost a little to fast talking). He got done in less than Five minutes than what took me Two hours to try and book myself on the Book It website myself. Nice to be able to speak with the rep

Our rep was fantastic, extremely helpful and patient. This was a plus considering our first time booking over the phone. I hope our trip is as fun and pleasant as our rep. Keep up the good work and be sure to not change a thing????

There was an online booking error and they called me and got it straight immediately. As well as finding me a better rate in the process. I am very happy that I was able to book this trip for my husband and I anniversary.

Happy for connecting you and book my trip, but still there is lots of confusion which could not solve even by calling several times. We asked 2 rooms for 5 adults, first room for 2 and second for 3 adults just because we thought it would be cheaper than the first room. It is sooooo ridiculous, because I have experiences with the other websites and agents with better options and services. If someone is reading my opinion so please if it would be the same price as the first room, please, please provide the third room with no extra charge, no matter about the size, if not I am not going to book anything through your website in the future. Please consider my request and do whatever is needed for no extra charge. Thank you in advance and have a great day.

Representative was able to work with me and find a discount for my hotel stay. I liked the price and the fact that I didnt have to create an account or become a member of this company to receive their prices. Thanks.

Offers and options consistent with what I've seen on other sites. What really stands out is the easy walk thru. 30 minutes first time, start to finish tops, with flight scan (the longest step) and flight seat reservations. The flight selection would have been easier with 'before 10am', 'after 4pm' filters, but for this trivial trip it was simple enough.

This site was recommended by a friend. I knew what resort I wanted to stay at. Found my dates and picked my room. When I finished the booking process, I was told my flight wasn’t booked. Called the number given and the agent told me they are having problems with American Airlines through their site. I booked through the airline directly and didn’t have a problem. Prices were the same either way.

The website was easy to access and maneuver around to get exactly the trip I wanted. Flight/Resort and shuttle to and from the airport all booked with one click. Definitely will use again in future travels. I highly recommend for anyone planning any vacation to anywhere in the world.

Customer service was very professional, knowledgeable and friendly. Made my BookIt experience over the phone, very easy, fast and efficient. I would recommend friends, family and coworkers to book their vacations through BookIt.com. It was an awesome experience. Thank you so very much your patience.

After all the bad experiences I had previously, I can said that one employee made the difference. His name was Sajay, he help me, was patient and very helpful. Did my reservations and assisted with all I needed. Great customer service provided by this rep.

The customer services rep Shaday was excellent. She was able to change my booking without giving me any problems. The previous rep took a long time only to tell me she could not do it. This is my 4th booking through BookIt and have never had any problems. Thank you Shaday.

Singapore vacation. The transaction went smooth. The followup call from BookIt was quick and the rep took care of everything. Great service. I always use BookIt for any trip we have foreign or domestic. I will recommend BookIt to all my friends.

Overall my experience was great. The only downfalls where the prices changed daily so it was a constant back-and-forth trying to find the best price and the flight prices were extremely overpriced in comparison to other travel sites I looked at.

Not only was Andrew very accommodating, he was engaging and went out his way to make sure that we was satisfied. Most would have been frustrated but he took the time to research flight and hotels without getting irritated. He is a true example of what excellent customer service is supposed to be like. Thank you Andrew for all your hard work.

I appreciate the affordability of payment plan to allow for a great trip. Disappointed the Welcome New Member Coupon offered was not for parent and teen and not during our scheduled trip. It would have been a nice incentive to go to BookIt first the next time we plan a trip.

I have used them for the last 5 years for all of my vacation needs. I always search the internet for the best price and the best place to stay. Bookit always has been the best for everything. Thanks, bookit.

This has been the worst experience with modifying the reservations. I have had to make no less than four calls to get one modification done and then I was charged $85 for the change. This was due to an error that was not done by me. I have asked to be emailed updated pricing and that has not occurred however my credit card has been charged. I normally do not have any issues. This is my fourth trip booked. However this has not been a good experience.

Our agent was very thorough and made sure all of our concerns were met from the flight to the a tall room we booked. Our agent was also able to find some additional savings that secured the trip for us.

BookIt.com are predators. If something happens and you have to cancel dont expect them to care. Even after cancelling they will charge your card until you close it. There is nothing you can do. If you've booked with them and something changes. Cancel your card and run. They took a lot of money off my card, so much that I couldn't afford my living expenses. All for a trip nobody is taking. If it looks too good, it is. They are 3rd/4th party booking site that forces people to pay the seats they brought and cant afford. Please just run!!

I spent literally 7 hours of my day attempting to book online and with agents. The agents at BookIt are not knowledgeable. I was informed once that the hotel was unavailable after I gave my credit card information (in which bookit was advertising the same room online) and the 5th time I attempted I was informed that the flight I selected was unavailable. The agents and supervisor had no urge to fix the issue instead told me to pay more for a different flight or call a airline to book flight separately. I will be using cheap Caribbean from now on!

Had to try 3 times online and 1 by phone to be able to book it, unsuccessfully. Even thou assistance was polite and knowledgeable, they didn’t fix the problem. Now, I have 6 flight confirmation in my inbox and not really sure which one is the right one.

It took me 3 days to book on BookIt. The problems were mostly on BookIt end. Thanks to Valerie I finally got booked. She rocks and knows what she is doing and I could understand her. Valerie is awesome and I will use her in the future. Thanks, Jeanne

BookIt.com had the best price and deal for the vacation we were looking for. Got a resort credit added in the deal, too! Easy to navigate the choices we wanted as far as rooms, and easy checkout. We are very excited about our upcoming trip to Mexico!

Booked order online, received error message about issue with flight. Called support, the gentleman I spoke with was friendly and rebooked my order at a slightly higher rate. Order couldn’t complete because now there was an issue with the resort. Spent 45 minutes on the phone and booking effort went nowhere. Frustrating

This was the first time using your site to book my traveling plans and Your site is very easy to navigate, I was able to get confirmation very quickly by email, I will definitely use your site again and will recommended to friends and family.

We have been talking about doing our first all-inclusive vacation for some time now. We sat down to narrow down prices and destinations online. We ended up calling Bookit.com with some questions, got in touch with Jamie. She answered our questions and proceeded to assist us in the most friendly and professional manner to book our 1st ever all-inclusive Jamaica vacation. It was an excellent experience and now we are REALLY excited for our vacation early next year!!! Highly recommend BookIt, both online and their live customer service reps. Thanks, Jamie for a great experience.

Hello, This is my recent experience with BookIt. The prices they show on the website is not true. You may incur more charges later on. Recently flying an international Flight me, my wife and child. The child was booked as Child on lap. I registered this information during Bookit.com booking and towards the end of book they charged me for me 3 travelers with one clearly saying Infant lap child. The prices divided into 3. Two adults and one child. I called Finnair to confirm my flight, they stated only two passengers are traveling and my baby is not registered.

I have booked trips with BookIt many times. You can always get great sales and excellent members only package discounts. Definitely worth booking with them. I would recommend that anyone check the site out. You can also and on excursion day trips and transportation to & from airport/ hotel.

There was a discrepancy on the hotel’s end when I booked my trip. However, Randy was a great help! He really went above and beyond made sure to continue working with me until the issue was rectified. I appreciate it immensely.

Using BookIt was so easy and convenient. It gave me several options and provided great reviews! I have used this site in the past and my sister actually just booked our 2020 summer vacation using the delayed pay service. I will use it again in the future and refer it to my friends as well.

I booked as a surprise for my wife to celebrate her birthday and our honeymoon. We did upgrade to privileged honeymoon suite! The room was amazing, had our own plunge pool on the balcony. Only issue and it was only when we had to carry our luggage up and down to 3rd floor. Other than that amazing.

This is not my first time booking with BookIt.com. They have very good deals and when I want to do a all inclusive this is where I go. Thanks a lot. I appreciate your business and I will always book with BookIt.com.

I have had great luck with Bookit.com! Although the hold time was extremely long for the flight department Jessica was unbelievably helpful when I had to modify our vacation. She helped me rebook our flights and our resort, and was happy to do it!!

Lots of options for all inclusive resorts. Easy booking. Package prices doable. Flight was non stop which is great. Everything we read about HYATT Ziva resort in Cancun seems like luxury resort. Reviews mostly 5/5. A few were lower but guess that’s to be expected. Can’t please 100% of people.

I feel really good about booking if my friends ask me about Book It with BookIt.com. Very happy with the cost and the combination cost for the flight, hotel and renter car. If my friends ask me about bookit.com I will recommend it.

BookIt was really easy to use and I found an all-inclusive resort hotel in Cabo San Lucas for a price that saved me some $s! After checking several other well known sites for booking hotel stays, this one provided the best price and was very easy to navigate. I'll definitely recommend this to all my family and friends!

Jill was the bomb. She kept a customer for you guys. I was def about to never use this site again until Jill called me back and change my life!!!! Thanks Jill. She fixed everything. I’m so happy now. Thanks.

5 hour direct Flights canceled from the airline and Bookit tried to get me to take flights that were 22 hours long each way. Or pay an additional 1600 to get flights with another airline. I had to spend many hours on multiple calls to get this fixed. Luckily, my third time calling in I got Erica **. I tried everything I could to get my trip back on track, and nothing worked, we were going to have to pay almost triple the price for our airfare because Interjet canceled our flights. Eventually, we gave up on finding a decent flight with only one stop to Cancun. Because even one stop flights were over 13 hours. Decided I could go from San Francisco to the Dominican Republic in less time, and for a better rate.

The worst experience I have ever had! I booked flight, hotel and rental car in February, paid it in full. On June 8th I received an email that the flight had been changed, I tried to talk to someone, they said there is no refunds, for the Flight. They do not speak very good English.The flight change was taking 1 1/2 days from our vacation with all the layovers. They would not help us ANY!! Me and my husband ended up driving 11 hours both ways to our hotel. NEVER NEVER EVER AGAIN. Then when I got home I seen More Emails that they had changed the flights 2 more times!!! We LOST ALL OUR FLIGHT MONEY!!!!

No matter when I book there is always a promotion going on. I waited a little while to book my latest trip and thought I might get a better deal because it was out of the country. I was wrong lol. P.S. I love the 24 hour only specials as well.

I went through Bookit.com and it was terrible. They booked all my events on the same day. I went to Jamaica and they also had one of my events booked in Florida. Kinda hard to make that event. I spent the first two days of my 6 day vacation either on hold, hung up on or being transferred to another department. Not exactly how you want to spend a vacation you paid over $3500 for. I will never use them again.

BookIt.com was easy to navigate and provided the information I needed to ensure all the details were covered in order for our vacation to be a memorable one and the prices are very reasonable. I would definitely recommend to a friend or relative.

I will never book a trip with Bookit.com. I am fighting to get my money back because I couldn't make the trip due to category 5 Hurricane Dorian. Customer service is horrible. I would give a better review if I was able to get a refund and actually able to go on a trip!!!!

As soon as I booked our getaway we had a question related to our flight and booking seats. I called the 1-800 number was immediately place with a staff member who was courteous and helpful. We chose to make our trip in payments which is an awesome added bonus in my opinion. She explained that after the first payment was made we could book our seats online. I would recommend the site to anybody. The deals are worth it. Stay away from sites with the name cheap in it as you will get the service that you don’t want, nor will you receive the incredible service That BookIt.com provides. Thank you for making this such a stress-free experience!

Found the resort that I wanted to visit. Through the web site I was able to book flights - transfers - hotel and travel insurance. Ended up having two other couple book the same trip on the same day. So six of us so far, heading to Antigua in March...

BookIt.com is very helpful with any questions and fast with responses with your travel plans, they go above and beyond to help you with your travel plans, to make sure every thing is what you want and they try to give you the best price available.

I was booking six rooms and needed to talk to an agent. They were very helpful, easy to understand and considerate. My family is looking forward to our stay in your resort. We hope all connections will go well and we will have pleasant weather.

While all adults are books fine. If you make a reservation with an infant be aware that you will have to reach out to the airline you chose and make/purchase your infant ticket. This information is found in Airline terms and condition only. Nowhere else it was brought up before, during or after the reservation.

We have booked with BookIt a dozen times and we keep coming back. The website is so easy to use and we have always had a pleasant experience when speaking with someone on the phone too. Be sure to become a member for the best deals and prices. We will continue to come back to BookIt for our future travel!

Raquel was amazing at helping my husband and me to add my Father-in-law to our Cancun Trip!!!! Thank You Raquel. You are making My Husband and His Dad have memories by booking this trip on the eve of His Mom's and his wife's 1 year anniversary of her death.

Could not select seats or change seat selection, then page could not be found. Cannot see where to inform airlines/airport we (2) need wheelchairs. Although I might not use your app again, I was actually able to book a hotel in a different city than my flight destination. You should be able to select the city for the hotel if different than the flight destination.

The service from Patricia ** and Bridget ** were amazing. Bridgette really showed excellent service and patience and helping me with rearranging Resort stay. She was friendly, courteous, professional, and extremely patient. I went a little back and forth in my decisions and in the end she was able to get me a better room than originally requested for only a dollar more. That's outstanding service, went above and beyond my expectations and I'm so thankful.

We were booking a trip for Summer 2020 and the web page booked our flight but not our hotel. I called customer service with an error code supplied by the web page and my troubles were over. The VERY pleasant representative not only got everything squared away, she managed to get us a shorter flight and a slightly lower price. I may start on the phone first for our next trip.

Bookit has always my go-to for when booking trips to Cancun. It has, again, been fun and pleasurable to use. Try to find coupons and save a little more! I would book again with this site again with no hesitation.

Jill was wonderful to work with after there was an issue with flights for our first vacation choice. Jill help me cancel the first reservation and book another vacation package elsewhere that would fit into our travel budget. Jill was very knowledgeable, helpful, and easy to talk with. Thank You.

The website had issues. When I booked my ticket the flights I selected didn’t show up. I already paid them. The customer person prepared my flights info; He messed up on both my name and my boyfriend‘s name are wrong. He said he would transfer the money that I paid for booking ** but he did not do that. He had me on a pre Day pay. I don’t know what exactly happened. I need someone to reach out to me and fix my names and explain what types of charges were added to my second booking. My number is **.

Aruba Vacation. I have used BookIt for this vacation and in the past and as always it was awesome. I never have an issue from booking the trip to getting home... I would recommend BookIt for anyone looking to book a vacation on their own... Always many options available!!! Thanks Again!!!

I rechecked price 3 days after I booked and called to see if I could cancel without a charge. The girl was helpful. I was told the $9.00 down payment was not refundable. But room was $200.00 cheaper. I don't understand how come the booked price and the invoice price is higher by $54.00.

I put in for pay delay and it charged the full amount to my credit card and they said, "Sorry we can't fix it." Next time I. will choose another booking company. Also waited for 25 mins on hold and got nowhere.

I had a trip previously planned to Cancun months in advance, but the hotel emailed me just yesterday stating that the hotel wouldn’t be open during my scheduled trip. I was able to find a room at the hotel that I originally wanted months ago, cheaper than the previous hotel that I just had to cancel. I checked multiple sites prior and found that this site had the best price. I’m extremely happy especially since it’s closer to my trip date.

Always a great experience. We use BookIt every year to book our trips. It's easy to find options and they have good choices wherever we decide to go. We've never had an issue with our reservation and have told all of our friends to give it a try!

Trip to Puerto Vallarta. My experience was very satisfactory. Good trip info and easy commands to follow. I found enough offerings for an all inclusive vacation in Mexico to make an intelligent choice within my budget. I will use Bookit in the future and tell my friends of the service.

I got a very attractive vacation offer and the booking process was very easy. Your offers surpass by much the offers of your competitors. I had booked a vacation package with you in the past and I am back with you because could not found a better offer outside Bookit.

I am a Travel Agent and My booking was handle by Shelley ** (Team Manager). She has done great job for me. She help me in every step. Of my bookings. With email and phone call. I could finish my bookings in 1 hrs. I have booked 3 rooms in Cancun Grand Moon Palace. Thank you.

Chris helped a lot glad to book with ya. Hope we can book our next trip with ya again. I will recommend more friends and family to book with ya more often with all the great deals. Thanks so much again and Chris thanks a lot????

I'm a bargain hunter through and through, and BookIt.com ALWAYS has the lowest resort rates. This is my second time booking with Bookit.com and I am NEVER going back to my travel agent. The site is easy to use, customer service is responsive, and their PayDelay program cannot be matched - it is the BEST and there are never any surprise charges.

I’ve booked several times using Book It. They’re always competitive and usually have the best prices. Never had a negative transaction so far. I compared the same dates, locations, flights and hotels and I found that Expedia, Trivago and Priceline NEVER COME LOWER than Book It.

La Romana Dominican Republic. Everything went smooth with our 10th booking through Book It! We have never had a problem with the trips or the transfers from the airport. We have been looking for a trip in early December & the $300 off was the push we needed to book the trip. Can't wait to go...

Very accommodating. BookIt rep understood concern/flight cancellation and updated itinerary with ease. Hassle free. Thank you! Would use again and again. This is my second booking with Bookit. Reasonable rates, easy web search, intuitive website. Always pleased. We booked Punta Cana trip and Vegas trip. So easy. Thank you Bookit!

The flights reflected online were not available to book. I had to call in and get new flights that were less convenient and that was a longer process than expected. I also modified an existing registration and I was on the phone for an hour doing that process. Overall everything was handled but the process is not simple or quick over the phone.

I have never taken an all inclusive vacay and BookIt made it so easy. Love that I could make payments since I bought for 4 people. I would have had to pay with a credit card which would involve interest. I liked that I could add on other things instead of having to piecemeal it.

If I didn't read the fine print, I would be unaware that the resort charges an additional $9.45 per day for fees. I think BookIt should make people aware of this when booking through you. Other than that, reps were very helpful.

Very easy website to use and customer service quickly and thoroughly answered my questions upon booking! Would recommend others to use this search and booking service for their next vacation! Will use BookIt again to research and book future family vacations.

I have only just used BookIt to book my travel and utilize the payment plan. I love that it gives you this option as so often it is hard to save up for a vacation and yet get the good deals when you do not have it ready to pay it all on that day. My overall rating will be decided after my vacation.

The day before my reservation the agent cancelled the room that I booked 6 months prior. I explained to her that I only need 1 extra night. When I called back to explain the representative mistake the Representatives kept hanging up on me and answering without speaking. They also got very rude and oblivious. This was the day before my travel making it very stressful. I will NEVER book with BookIt again. Horrible customer service!!!

Nothing to say. It was easy to navigate in your web. Easy to accommodate flights even know my computer skills they are not the best. Good images. I was concern about if it was true or scam how to know, but the response was fast. Now I'm just hoping everything get well in my trip.

Agent working in Jamaica was awesome! Very patient, was unsure of my best situation. Very accommodating, looked at different scenarios without pressuring for answer. Shared reason for change, very sympathetic. Made sure all information correct before ending call. Awesome customer service!

Bookit.com was very user friendly. It was nice to see the comparable Hotels in the area. Should be able to look up more room options and see add ons as we want to be in the preferred club that was not added on yet. Overall, great site to use, as long as the reservations goes through ;).

Flew all day to get to the resort. The hotel didn’t have a record of my reservation. Waited in the lobby to get it resolved. Frustrating. It ended up getting resolved but it was a bummer. Not sure what the fix is. 2nd time this happened.

Perfect. Just a pity the chat could not give me info about the car which I want to rent. But no problem. Now I hope the hotel will be fine. The booking process is fine. Actually I wanted to book the car one day sooner, picked up by a friend who will arrive one day before. This was not possible.

Shytiarra ** has the Best customer service I’ve had in a very long time, very helpful and truthful, also very patient with me... Thank You for all your help, very observant. She deserves a reward (hint; raise). I really appreciate it.

I had to cancel my reservation with United travel (with less than 24hr) and booked same deal on BookIt.com for less. And got upgraded accommodations. Not to mention easy accessible customer service. Definitely will recommend this site to friends and family. Very happy, so far.

I travel rather often and when I do BookIt is ALWAYS my 1st stop. I've compared them with other sites to insure that I get the best price & they ALWAYS do. I've even booked other family members trips using BookIt.

Everything was great and pretty simple to use. My only complaint is that I still can't pick our seating even though I've received confirmation of the booking. We do not fly at all and only concern was getting seats together but every time I try to pick the seating I click on purchase and then get an "Oops there was an error." Have tried several different times and days. Maybe that's normal but my only complaint at this time.

My friend and I booked through bookit.com and it was a horrible experience and safety concern. We traveled from 2 separate states however we booked together. So when she received the confirmation email because she was the only one getting her plane ticket through them she was the only person on the reservation. My plane was set to arrive hours before hers so she called and requested that my name also be added to the reservation so that I could check us in. After contacting Bookit.com they insured her that I would be ok to check in, just provide her name and our confirmation at the desk during check in....WRONG!!!

It was good but didn’t list all resorts or not that I could find anyway. I would use it again in the future. That’s all I have to say. The other issues aren’t with the booking. Hopefully trip goes well. Should probably have people do survey after trip.

Great service - very professional - answered all my questions - pro-active - looked for ways to increase the value of my trip. The response time was excellent - they were willing to spend time listening to what I wanted.

This was our second time using this company. My experience was great. Booking was easy, fast and convenient. The hotel was even nicer once I arrived. It’s always nice to get more than expected... the only thing I would have liked to known that this resort has very limited English speakers. I had to pull out my very little Spanish that I know. Other than that Los Cabos is amazing!

I highly recommend to NOT use this site!!!! After booking a reservation and having to cancel they added a lot of charges telling us one price only for us to try to book the next day and they told us we owed almost $600 more for our flight we had almost paid off! This site is full of scammers and they don’t care about their customers! They told us that the hotel was no longer available only for us to go to another site and book the hotel. We were told multiple times of the price owed, we’re not understanding why the price for the flight changed drastically in less than 24 hours because of policies that were not mentioned previously.

I accidentally booked for the wrong dates when I booked my vacation online, I called and the agent I talked to was excellent and so friendly! She helped me to re-book my holiday and it’s even better than my original booking. Thank you!

The site is very user-friendly. I love the Pay Delay feature because it allows travelers with lower incomes to be able to travel in luxury. I would recommend BookIt to anyone. I would recommend BookIt to anyone. Cheap, easy and safe travel.

I went on several websites to see who had the best hotel deals. BookIt was $200 dollars cheaper than any other websites even cheaper than the hotel! Nice job BookIt!! Way to look out for the consumer for a change!

Thank you for making the changes of my hotel be so smooth. Appreciate all that you do. BookIt has always been my go-to when booking my vacation. Always the best deals. The time was not long and she communicated back all the changes to make sure it was all good. Thank you!

Easy to use. Good value. Used BookIt on multiple occasions for trips. I really like reading the customer reviews from guests of places we are considering. Provides great insights into the things that you might not consider before making a decision.

This was my first time to use BookIt.com for travel. We booked an all-inclusive resort stay in the Cancun area. Traveling internationally is also a little uneasy. But Bookit had it all together. We had a fantastic vacation. All arrangements were great - flight, hotel, transport to and from the airport! Will definitely look at BookIt first for our next excursion!!

BookIt called me right away after there was an error when trying to pay. She took the time to help me figure out what the problem was and she was very helpful. We were able to book an amazing vacation at a great price through Bookit.

We had another trouble free booking with BookIt at a great price and value. Everything was smooth from transfers to the resort accommodations. The resort is a solid 3.5-4 stars. The Now properties being owned by AM resorts do try to sell you their time share program at every opportunity which is quite annoying and really the only negative. Once they get the message, you have no interest, they might leave you alone.

BookIt is a great website and such a convenience. My girlfriend and I book all of our trips through bookit and we have never had any issues whatsoever. The process to book is quick and easy and the paydelay option is AMAZING. Paydelay has helped us book dream vacations with ease and confidence. Thanks Bookit.com!

Awful customer service, the site glitched and I was worried I had booked it twice. No one was able to help me and just kept transferring me and then said I would have to call some "affiliate". I booked directly from the website but will probably not book from them again.

Ryan was very nice and stayed on the phone with me until all my questions were answered. I haven't went on my trip yet. Hopefully everything goes as smooth as the reservation did. I like how Bookit offers all the upgrades for little money.

All went well. I found the trip we wanted to take, reviewed the various options for the all inclusive properties and finally found one that had what I was looking for at the price that I wanted to pay. I have used Bookit on three previous occasions and I have never had any trouble.

This was my first time ever using BookIt.com. Ronald was my agent and he was great!! Super friendly and professional. He had an easygoing style which made booking the trip for my sister and planning experience "super special". He was knowledgeable and extremely savvy and comfortable to work with. Thee best customer service experience so far when booking a trip.

It was easy to speak with the respective what we was looking for in my vacation and how our budget was. Make our travel plans easy. We only have a week to travel and she find us what we was looking for.

I've used Bookit many times and find it very useful and easy to book my winter vacations, good prices, good service and very user friendly. We have recommended bookit to friends and now they use it too, thank you bookit. Keep up the good work.

I booked this trip without doing my homework and checked the reviews after it was too late to cancel; I was extremely nervous after reading the less than stellar reviews from previous and current book it.com customers. I have to tell you, so far there have been no issues! I called the hotel to confirm (read reviews of room reservations not being found at check in) my reservation and received a lovely reply from the resort concierge stating that my information was in their system, the specific room I had reserved was there for me and asked if they could be of further Assistance. I then confirmed my flight with the airline (reviews of flight reservations not being found at check in) and after my second payment, was able to choose my seats.

We have booked two times now through BookIt.com. It is easy to compare hotels, flights, rooms and make an itineraries. Only downside is that we seem to end up paying more than we anticipate by the time booking is completed due to insurance and airport transport even when trying to stay within budget. I found out costco.com has insurance included and I could've got %5 cash back after we booked????

This is the 2nd time I have used BookIt for my vacation plans and both times, it has been a painless experience. I save money using BookIt and when I arrived at the resort I booked in my first booking, everything was as it was supposed to be. Easy, peasy! I love BookIt!

When I initially tried to book our trip after entering all of my group’s information I was directed back to the hotel webpage where it indicated the room type we wanted wasn’t available. I tried calling but was told the rep couldn’t help me if it was not available on line. I navigated off the page to the hotel webpage and booked for different days around the same time. When I woke up this morning I found out that I had been charged for the initial trip I wanted to book and now I had two overlapping trips???? When I called in to ask for help Shellyann was empathetic, friendly and handled my situation quickly and efficiently. Thank you. Thank you!

I recently researched a trip to Cancun and found that the pricing from BookIt was the best. I have used this service for several previous trips, and have had equal fine experiences. The site is easy to use and accurate. Thank you, BookIt!

First time using BookIt.com. Booking trip to Cancun on Bookit.com was seamless. Pricing appears to be reasonable and there were various options to choose from. It gives you option for insurance and transfers. Can't wait to go on our trip.

Online booking process works fantastic. BookIt website ROCKS. So easy to use. Extremely informative. And WOW rare for my shopping to find a better price. Can also book airport transfers for destination and excursion a one stop shopping paradise.

This was my first time using Bookit.com. I was booking an all inclusive trip to Punta Cana online. My reservation came up with an error and would not process. I immediately, and I mean within 2 minutes received a phone call from a booking agent, Mr. Orandy TP GSA Lily, who told me that he saw my trip did not process, and immediately began to attempt to assist me. He was extremely patient and helpful, explaining what the issues were and offering different ways to rectify.

Easy, fast, informative and detailed information. Having a saved account made checking out fast and easy. Pictures of the hotel and surrounding area made it clear and easy to see hotel. I was happy to use the coupon deal helping me save 200$.

Wow!!! Great Sherryanne, was wonderful and very helpful. We was booking close to our travel date and was able to get reservations properly done so I don't have problems and booking was done by her so it was very convenient for me.

My booking agent was super helpful and made this an enjoyable experience! He was also able to save me money on my booking and add my hotel preferences in my notes! I love BookIt.com and recommend it to all of my friends, for all of their travel needs!

Very pleased with how easy it was to book and use your app and site. This is my first time using app and it was very nice and we are looking forward to having a good time on our first Baecation. We will write another post when we get back.

She was very nice friendly and helpful!! 10 stars!! I called to change my resort and they were so nice to me. I really appreciate how easy it was for her to look up everything and book the resort for me!

I need to adjust some things with an existing booking and they were very friendly and helpful! I haven’t had any problems with their website... it’s easy to find what I’m looking for! They have answered all my questions and even went above and beyond by looking up numbers and transferring me!

Great experience and very easy to navigate through. The manager was very helpful with explaining the different sales going on that day and how to retrieve getting coupon to use on my next purchase that I will use when I return to the outlet.

Don't use BookIt! Customer Service Stinks! I went to Royalton Antigua in May 2019 and we had to leave 2 nights early due to a death in our immediate family. The hotel assured us that we would get something back for the 2 days but BookIt said they didn't have the resort's email. I found the email address and gave it to BookIt. Then they said Royalton isn't responding to their emails. Since May 2019 I've been trying to get an answer and even today they tell me Royalton isn't responding to them. How is this possible? From May to today: August 15th, I've been waiting. NEVER using them again!!!!

Good job, customer service was great. Got what I need. Very Helpful and nice attitude. I got what I needed and they were very polite. I will continue to use the services in the future, thank you very much. BookIt is awesome.

Online error only booked airfare and not complete trip. Customer service Rep went out of her way to help me and get entire vacation figured out and even saved me a couple more dollars. Excellent customer service. They went out of their way to help!

The site was easy to navigate site but would like or prefer a better way to compare more than one place instead of back and forth on screens. Somewhat difficult if you are comparing on your phone. The site however was easy to read and understand upgrades etc.

Special thank you to OSA agent for helping with my booking issue.

The process was extremely easy, reviews were helpful and the information provided after the booking very thorough. Of course, this is only the first step in the process of booking this trip for my daughter's birthday. I will post more once I have additional comments to provide.

Thank you for the quick and efficient service. I’ve used this website to book two anniversary trips with my husband. Every time I’ve found the website informative, helpful, and efficient so thank you. We look forward to our upcoming adventure. Viva Mexico!!!!

When I called to make changes to my recently booked online trip, I received excellent customer service. The representative was friendly and willing to answer any of music questions. She even provided different trip scenarios with changes to cost and accommodations.

The wrong card was charged after I gave the rep the last four digits of my card and the CV code. My boyfriend's card was charged instead so the rep clearly was not paying attention. The rep didn't seem like he wanted to be at work. I'm very disappointed with my experience with this individual.

My agent was warm, inviting and helpful. She was Knowledgeable and patient. I would recommend her services without reservation. I will call her upon my return from Aruba to give her a report. She made me feel that I would have an amazing time and my money was well spent.

Best prices found on the internet. I researched Many other Options that were available and found this site to be the most accommodating. It had many choices and maneuvering through the website was user user friendly. Using BookIt is an easy way to book a family vacation.

I had problems with my online booking process. Would get to the end and all my info dissappeared when I went back to review or change it. This happened three times before I rushed to the end to finalize before it could dissapear again. However, in my haste, I forgot the promo code on my third try. I quoted my friends the price with the $100 discount, and customer service would not honor the discount since the transaction was completed. I guess I get to absorb the extra $100....not a good start to our vacation. I don't want to lose my flights by canceling and rebooking, and I believe there is a fee which would not make it worthwhile. Lesson learned. Be sure you don't forget your promo code!

Made reservations to stay at an all inclusive resort in Mexico. Purchased the travel insurance as I always do as I have an elderly parent that may need last minute attention. Had car break down that prevented me from making my flight. Could not get in touch with BookIt.com to see about cancelling the trip... I checked and there were no flights available to get me to the resort later on due to severe weather in the area stacking up the flights. BookIt had a recording stating a phone appointment would be necessary to speak with them. Acting in good faith I cancelled the trip directly with the resort as a courtesy to them. My trip insurance got cancelled as well! I was not allowed to make a claim. BookIt later said the trip was a non refundable rate....So why was I sold any travel insurance???

Loved using BookIt to plan our anniversary trip. It was so easy to navigate and the number of reviews from other BookIt travelers made us confident we were picking the best trip to match our interests. We compared a couple other sites and they didn’t match the deals here!

I changed my original booking to Punta Cana to another location due to safety concerns. While making this change, I found many customer service agents to lack knowledge and efficiency. No one seemed to have the correct information regarding policies. After countless hours on hold and speaking with various agents, managers, and flight team representatives, I finally have a new booking. The new booking costs considerably more than the original booking. I have been highly dissatisfied with all aspects in dealing with this company. Hopefully the vacation will still be a great experience but I will not use this company again and have filed a complaint with the BBB.

I selected Privilege Junior suite from BookIt.com and my confirmation has premium Junior suite. I am upset that I was deliberately bamboozled by Bookit.com. You select one choice from Bookit and it does not match up on The hotel sites. I’m sure this is not legal. I will follow up.

First time Customer with Bookit. Thus far I booked a vacation package. The site was pretty good except that I was not able to book my seats on the airline even though your system.prompted me to. Can you assist? I am looking forward to a worry free vacation in November.

I am so happy I booked my trip through BookIt! I tried to book the same trip about 4 times through Expedia and it NEVER worked. Was a very frustrating that I couldn’t get my vacation booked. I tried only once with bookit and it worked perfect. Very happy!

Selling a vacation is very stressful typically, but not with BookIt! thank you for making everything easier, we can't wait for our trip! I checked out a lot of other sites but this is by far the best. Next year I will go straight to BookIt!

The booking agent I spoke to when modifying my trip was extremely helpful, finding ways to help me avoid fees, and save money on my re booked trip. I ended up with a reasonably priced package, that I'm sure I'll enjoy, when the time comes. I will probably be using BookIt.com in the future, for all my travel needs. Thank you.

Love the simplicity when it comes to booking your trip. On top of that you get great prices compared to the others. The 6 easy payment option makes easier to plan your trip. This would be our second time booking with BookIt.com.

I called to question, and also clarify the cancellation policy. I spoke to a gentleman who stated it was $25/per person to cancel, and the remainder would then be credited back to my card. However, upon cancellation, my card was charged an additional $600. I called in to BookIt customer service and was told that was the remainder of the flight cost. And to get the “credit” back we would have to put that and then we could use the credit. Along with that credit being available we would then have to pay a minimum of $225 for a transfer fee. When I asked to speak to a supervisor the lady then began to question why, and refused to transfer me. After I proceeded to ask repeatedly she then put me on “hold” and never came back to the line. Lesson learned, make sure you understand and read the fine details, and ask many many questions that are not listed anywhere on the website.

Been trying to get on the site all day to cancel a vacation. Nothing but blank pages are my only response. Now I'm writing comments and try to submit and it doesn't accept because my comment is supposed to have at least 40 words. This is the entire problem of this company on a micro-level! It has certain rules, but it doesn't explain them until after the fact.

It was easy... We're very excited to get to our destination. Hope that everything goes well when I get there!!! If you could please send an email to explain how we handle this when we arrive. Thank you!!!

I booked my flight and then cancelled after I was informed that I would receive a full credit. That was false. I was receiving false information back to back. Resulting in me being on the phone for over 3 hours and my situation still was not resolved. The customer service reps provided false information each time I called. These reps need to be trained. So disappointed I have a migraine now!!

I used Bookit.com to travel due to the option to have a payment plan. The representative was very helpful in booking the trip and providing the best options, or so I thought. A few months after booking my trip to the Dominican Republic I called to set up transportation to the resort from the airport, only to find out I was booked at a resort 45 minutes from PUJ. Not only wasn't I informed of the distance, I also wasn't offered the option to fly into the closer airport which would have been LRM. This was their mistake, and I wasn't offered any type compensation for the agent's lack of attention to detail. After searching for a few day I finally found affordable ground transportation costing me $116 round trip per person. 9 days before my trip I get an email from Horse Play whom my horseback riding and zip lining excursion is booked through with a list of hotels and pick up times.

More pictures of rooms at the hotels and a better description of the views would be good. Other than that the website was easy to navigate. More information is always a good thing for travelers. Running out of thing to say here.

Hi. I booked a trip to the Bahamas. I have the company. My card numbers ended up using one card instead of the three cards. And when I get to the Bahamas someone is using the additional two cards that I only Gave the girl in the phone. No I didn't Use any of my cards in the Bahamas, the agent at BookIt was the only one I gave My card number to and now I’m getting charges on my card that I did not authorize. Guess what. While you're away internationally you can’t even call BookIt to make a complaint. Complete robbery. Doesn’t make sense that they don’t have an international number. When I get Home on Friday I’m going to call them to make a complaint and I’m going to the police. I have Never had this kind of stuff happen to me. Horrible.