BookIt.com Reviews

First young lady I think her name was Rebeca was very helpful. Then I had to call back to book my trip then a young man by the name of David sealed the deal. Thanks everyone. Hope you all have a great day.

We took advantage of the great sale last night allowing us to book our Caribbean trip! Wish that the website had a filter to select the resort size (numbers of rooms). It was quite tedious to look up each resort Individually. Also, We have resort credits but I have know idea what I can use them for other than a room upgrade.

I was very pleased with the service. Could not ask for a more professional people to handle my vacation account. So pleased that I have two vacations this year to Punta Cana all directed by booking. All my vacations in the future years will all be handled by BookIt. What a special team. Thank you BookIt.

We had an issue booking online, so we called in instead. The gentleman who helped us was VERY polite and thorough. He was quickly able to locate our booking and helped us straighten everything out. It was a great booking experience.

I just had the worst experience with BookIt.com. Back in December I made a reservation for our honeymoon through this website to go to Maui - I fully paid for it. 3 days prior to my trip I received a phone call that my hotel reservation was cancelled because the hotel is no longer honoring the rate that I paid. I thought this was a scam - I could not imagine something like that would happen just 72 hours before my trip. I told the person on the phone that I will get back to them. I called the official BookIt.com number to find out this was for real. I spend so much time on hold trying to get answers and solve this situation. It turned out that that was an “error” on their end but they can’t do anything about it besides give me my money back or have me stay there couple days less than I originally planned for the same amount of money that I paid. I don’t understand how this could happened and why would anybody ever do business with them!

Very excited about the vacation and the service that was given was very helpful. I have used BookIt in the pass and speak very highly of the service and would recommend the sevice too anyone. I will definitely use BookIt.com in the future.

So quick and efficient with booking our resort over the phone. Had questions about pricing because we had a lot of couples booking and pricing seemed to be different from couple to couple. Within a few minutes, it was all worked out. Pricing squared away and accurate. Everything was confirmed and processed with no hassle and little effort on my part.

So easy to book and the prices are the best! This is the second time I have booked with this site. I would highly recommend this site, one stop shopping! Customer service is helpful and accommodating. Accurate descriptions of facilities.

Prices and options were better on this site than I found after lots of looking. We travel a lot and hopefully the whole experience is as good as the booking so far. We booked the Dominican Republic. They had flight times that were not offered on other sites.

I love Bookit.com! The website is easy to navigate and gives all the information needed to plan a dream vacation! I love that they show reviews from real travelers as well to get a true view of what you're getting into.

The agent was very pleasant, and she took her time to make sure that I understood everything about my vacation. The agent was also concerned about how my last trip went. I expressed the good with the bad, and the agent reassured me that my concerns didn't fall on deaf ears.

Lee Handled the booking for me to Costa Rica. She did an amazing job for me and I cant wait to book future trips through her. Thank you for your hard work and patience Lee. I travel a lot. I've been disappointed in the level of help I have been given.

The amount that was charged to my credit card was $80 more than the amount BookIt said it would cost. Talked to 3 people and no one could fix it. Charging people more than what you send them receipts on is NOT good practice. I'd appreciate it to get fixed.

Well if you would have asked me my opinion before talking to Chris I would have said awful.. Myself and 2 other couples got together to book a trip and they got the whole package and all I got was plane tickets.. So of course I cancelled the plane tickets ..and wasn't happy I ended up paying 42.00 more than they did and was going to say, "Screw it.." But Chris was great. Got me booked. Now the whole group will be going and still upset about how messed up it is when booking because you book your flight and room at the same time so it should have all gone thru.. This is the second time it did this to us as last year we had the same problem... Anyway Chris gets 5 stars but my total experience is a 3.

Just booked a trip to Mexico. Spoke with Peteula who did a great job of taking care of every detail. Thanks for a great job and fast booking. I have used BookIt several times in the past and every trip went very smoothly. The price is always very competitive on all of the resorts that they offer.

This is my first experience with BookIt.com and I found it so easy to book with them and they offered the LOWEST price for Excellence Playa Mujeres on all the sites I researched. They even discounted 2 weeks after I booked the reservation when I found a new lower price on their site! I am always able to reach a real person and they are all very helpful and super friendly! This is an AWESOME company! Thanks BookIt.com!!!

I love BookIt. I’ve used them several times and am never disappointed! Their customer service is amazing. They go out of their way to make the experience as painless as possible! I recommend them for any of your travel needs. Families, destination wedding, celebrations of every kind!

Great pricing, easy to book. If our trip goes as smoothly as the booking did we will continue to use Bookit.com for our future travel. Would most certainly recommend to friends and relatives. We did sign up to be members and look forward to getting notices about great deals.

My large group and I have complicated reservation requests and many different payment options/plans. The incredible patience and services James A. gave me over the phone made me excited for my trip as well as future trips we plan to book through bookit.com. We are all so excited about our big birthday trip!!! Thank you so much for your help, James!!!

Thanks to David the booking advisor. He helped me with a smooth and headache free booking for my Cancun, Mexico All Inclusive trip. David found the best rates and was 100% professional throughout the whole process. I will definitely be booking again with him soon. Thanks!

I was able to book the trip but I am still on hold for the insurance. It's like once the trip was booked, the rep was done. Before I booked the trip, he was able to get someone on the phone right away. Now that the trip is booked, he just left me out here, still on hold!!! He was nice but this is unacceptable!

The BookIt agent, Jayme, was very helpful and made the experience convenient. She reviewed all the itinerary and details of flight, hotel, transfers and answered any and all of my questions. I know that if I have any concerns before or after my trip, I will be able to contact BookIt.

So far all's good, did have to change hotel to upgrade to an all-inclusive hotel but was only charge for maintenance fee 25.00 instead of additional 75.00, wish that was waived but I understand BookIt has policies intact. I will make future reservations.

4 of us booked a Cancun vacation through Bookit.com. When we arrived at the Oleo hotel we were less than thrilled. I booked an oceanview room. When we were shown to our room, it overlooked a street and an old convenient store on the backside of the hotel. The hotel said bookit.com did not book me an oceanview. Even though I have the paperwork to prove it. I had to pay extra. The new room was barely an ocean "view". The first night my new room had a leak from the light in the bathroom. Soaked the toilet, toilet paper and the floor. The 2nd night, another leak in the main part of the room came through the ceiling and the drywall fell out onto the floor and made a huge puddle on the floor. As if not bad enough, the buffet was horrible. Hardly anything we would eat at all.

I tried 2x in a row to book my trip and both times errors!!! I got NO help from calling the number. I was put on hold and told I would get a confirmation that I wouldn’t be charged but never received the emails and then they hung up on me!! So dissatisfied and disappointed.

Great service as always. We have booked a few trips with BookIt and have always been satisfied with the prompt complete service and ease of navigating the site. This will be a new resort we are visiting for the first time and the reviews were very helpful.

Just booked a family trip to Playa Del Carmen in Mexico for Christmas. Great deal easy to book and we were able to put on a payment plan with no extra charge. Staying at our favorite 5 star hotel! They have great deals at some of your favorite resorts and hotels. Don’t wait. Book today!!

This is the third trip I've done with BookIt.com and couldn't be happier with the overall process and experience. Everything was very easy and even the upgrade and discount was applied/accepted correctly the first time. I would highly recommend BookIt.com to anyone considering planning a trip on-line.

This was my 3rd or 4th time booking a vacation with BookIt.com. For some reason, I still need to compare prices on multiple websites to make sure that I am getting the best deal possible. Each time I've booked, I find the vacation that I want to take on Bookit.com - then I go to 4 or 5 other travel sites and try to find a better deal. I never do find a better deal, so I end up just going with the first vacation that I found through Bookit. This is the last time that I will do that. Bookit.com's search features are far superior to other sites, their pricing is always better and it is always much quicker. My next vacation will be planned, priced and purchased through Bookit.

Booking was a pain in the ass. Kept getting errors and had to keep going back and refilling out my info then it would not take my CC unless I took the payment plan and I do not know why because I was perfectly capable of paying for the trip in full. They must get a kickback to keep directing users to be forced to do the payments. They also said I had a $150.00 discount code but only discounted me $49.00. All in all I got a pretty good deal on my trip but was ripped off and inconvenienced every other way. Then I went to another travel site and found the same exact trip, room, with a better flight and a discount code for $500.00 discount!!!

My family has used BookIt for several trips in the past but this was my first time personally using it. The website was very easy to navigate and made very easy work of booking our trip. The search option made it very easy to find the resort we were looking for and pick a room that will work for us.

BookIt.com was pretty good! They had a good search function and reasonably cheap accommodation. They sent me a confirmation email instantly. Thanks BookIt! They instantly sent me coupons after which is always appreciated. Next time I'd be happy to book on BookIt again. Also they had a live chat function which I didn't use but I could see that being useful as well.

I decided last minute to change destinations and BookIt was so helpful making the change for my birthday simple and quick. Thanks for helping have a sunny week. I also got a room that was 280 for half price.

I would definitely recommend Bookit. It has best rates and trust them completely! I always book with them!! Highly recommend bookit! When I previously booked with bookit I felt safe when I met the staff in the airport and they directed us where we need to go!

I wish I knew the name of the person that helped me over the phone. It was a rough start for me while I was booking online. I had to call because it wasn’t working right for me. Then, while I was on the phone, more things went wrong, but it was not the phone operators fault! Somehow, while I was trying to look at different flights with the phone operator, they booked my tickets and charged my card over $2000 which was not okay. I was not trying to do that at all. Not only did the phone operator get my card refunded, she continued to provide outstanding customer service by assuring I got the right all inclusive vacation I was originally trying to obtain on the website.

The first lady that tried helped me sounded like she was sleeping and I could hardly hear her... she tried calling me back but I had already redialed. Agent Derick ** answered my call and he was awake and clear voice, willing to instantly assist on my saved reservation & questions. THANK YOU Derick for making it so easy to book!

BookIt.com is amazing! They offer prices that are unheard of anywhere. This is my second booking with them and I am sure it will be as Seemless and my first trip last year. The overall service and price is unmatched and I highly recommend BookIt.com for all your travel needs!

The check out process was really difficult. It took me 6 times to actually finalize the transaction. I would get so far and the system would kick me back in the process and it defaulted instead of saving my choices. I ended up with the destination I wanted but the flight is not what I had chosen because the system kept glitching out. Really frustrating.

Twice I have had to call to fix problems with our scheduled trip. Cost over $500 to fix our flight then noticed our ground transport was also never included. Customer service refused to compensate to help correct any of this just told me sometimes they have a computer glitch!! This trip better be legit and no more issues or I'm going to forward to my lawyer... So disappointing and stressful experience!!

Booking Playa Vacation. I was treated very well and the booking was a pleasant experience. I asked many questions and requested certain parameters of the trip. All were dealt with promptly, with courtesy, and professionalism. As Arnold has said..."I'll be back." PS; I did attempt to book with a competitor - it went not well. Thank you for your help and courtesy.

Booking Agent JERRY was very helpful in cancelling my itinerary and rescheduling the trip for my wife and myself that did not include sitting in an airport for 12 hours. He was patient and researched to find a better flight.

I was having so much trouble booking my vacation online, so I called for help. David was the best! He tried all he could do to help me and once he figured out the problem, he offered me multiple solutions! He was super accommodating and patient with me too. He even called me back when I accidentally hung up on him! This could have been a really bad experience, but David really helped saved the day and my vacation!

This booking experience was excellent. Very quick & easy. No confusion! Would highly recommend for anyone who wants full descriptions and fast & easy procedures. I plan on booking through here in the future since it was so easy & hassle-free.

Grand Fiesta Americana resort was fantastic. More importantly, Bookit.com was amazing!!! Snow problems getting out of Wisconsin, spent some time on the phone and rescheduled out of MSP. Going home, more snow problems, Bookit took GREAT care of us via, “Live Chat.” Had to change pick-up time at resort. One email, notified less than 2 hrs later. Done! Day trips were as explained. Will DEFINITELY use Bookit.com again!!!

Booking our vacation with BookIt! was easy, and BookIt! offered the best deal on our vacation that I could find. I would recommend BookIt! to anyone wanting to book their vacation. Go to BookIt! now and book your next vacation!

I found my vacation for $800 less on bookIt. Great choices and the prices can't be beat. Easy to use and the site has great features. The hotel pictures are detailed. I like that the reviews are posted with the hotel details, no extra searching.

I booked a trip to Jamaica and the Ocean coral spring. Me and someone I meet there call about reviews on the regular internet site. Bookit said no problems. Half the place was not running. No weight room. After reading the reviews off the site I lower what I expected warm weather and food. I figured at the price I paid that would be enough. I am going back because the price is still right and it is 11 degrees here. The employee at the place were great. They are 4 working on 5 stars. Here is a clue if you lie to me. You are not going to get more than 2 stars for the Bookit site. I will add everything add everything planned worked very well, flights, transport to and from the hotel.

I'm so glad I came across BookIt! I've been using BookIt for years now. They make it simple to view hotels with or without flights. From all inclusive packages to just hotel. My friends ask what agency I use. I tell them I use BookIt. They love it as much as I do!

My rep. was very professional and kind. Took great care of me. Can you say patient? :) That he was. I enjoyed our conversation. Everything went really smooth. I like going through BookIt. The company is awesome. I am always referring my family and friends to utilize BookIt. :)

I would highly recommend BookIt if they were able to use the the same agent that I worked with. She was very patient and very helpful booking our trip. If I could give her a reward I would do it in a minute.

The representative was very friendly and helpful. It was a pleasure to speak with her. **. She helped me find the reaper I was looking for. I’m happy that she was so helpful and patient. Many customer representatives would have had me call back later but she waited patiently and assisted me with all my questions and concerns. She is well versed in her current position. Again it was a great customer service experience. People can really learn from her. I will definitely use BookIt.com again.

Fast and easy. Received my flight confirmation quickly but still waiting on my resort confirmation, that’s my only concern at this point of the process. Hope to have confirmation before I get there. Fingers crossed it all works out right.

I have used BookIt several times for resort reservations and have always been pleased. If cost matters to you, I recommend picking your property and then following it for a period of time. I just booked a 10 day stay in late June in Jamaica. I checked pricing on it daily for about 6 weeks and depending on discounts and hotel pricing it varied from 357 per night to 449 per night. One thing I like about BookIt is when comparing prices from other travel sites on TripAdvisor, the nightly price shown was complete except a few taxes ($50 for entire stay). Most other sites added around $100 per night to the price shown on TripAdvisor.

Our flights were delayed and so we had to cancel our cruise. We looked and found this deal. Rep went out of her way to get our flights booked and travel for 12 hours later. Beyond customer service! Then we needed to add on the airport transfer the next day due to booking so late and Nicole made sure we had our vouchers. They were both so wonderful and turned out ruined vacation into something wonderful.

I have such wonderful experience with BookIt. We have used them for almost every vacation we have taken and the ease of booking and the discounts we get I wouldn’t ever use any other site. We also like that we can contact them with concerns at any time.

I have been a member for many years the best experience and package as well as service. This planned trip was a nightmare. Three days of aggravation and when I finally was able to discuss my situation with a manager (lower case m because she is not fit), insulted me with a $25 refund that I should not have been charged with, to begin with; and very dismissive, unprofessional, lacked compassion.... etc. I am disappointed and will NEVER use bookit.com AGAIN.

Could not be more pleased with the service I received. Everything went on schedule and made my trip sooo! stress free. We will be back, BookIt. Thanks for everything! We were a bit apprehensive by not using our regular travel agent but we got a great deal.

Very helpful and easy to get the change that was needed. Canceled the first reservation because of wrong name on itinerary and rebooked over the phone. The Bookit representative answered any questions and also added a special request observing it was my birthday.

Received confirmation, however with flight issues. Called in, after 1 hour on the phone with the rep. Zero resolution, he said that the flights where unavailable. However, the fights per the airlines showed available. Ultimately, I ended up booking with Travelocity, with far more flight time and better price. My advice, shop other sites. Don’t think or feel that options are limited as BookIt reflects.

Best pricing and easiest website to use! Just booked a trip for a group of six adults without any issues. The "Chat" feature worked very well and any questions I had were answered quickly. Overall great experience and will definitely use Bookit.com again!

When I was booking my trip online my credit card was not going through. I received a phone call immediately from an agent and she held on the line while I called my credit union and let them know the booking was legitimate!

Karen ** was more than helpful in finding us an all inclusive, all adult, swim up room in Cancun. She was very nice and spent time looking for options. We can’t wait to go. Karen actually recommended the swim out room.

BookIt.com was very easy to use. I tried to book a vacation with another couple but when we entered our info at the same time they got the last seat on the plane and I was stuck getting a different more expensive flight. Definitely the lowest prices for any destination in the winter is Black Friday.

Booking this trip was very easy. I am going to cancel and rebook because I forgot a coupon code. Very easy, self explanatory. When I had a question, your customer service was very helpful. Thank you for the easy process.

Ladies trip. BookIt is the way to plan a vacation. We have searched several travel sites. BookIt was the easiest to use and we got an excellent price. We will update once we have completed our trip to Jamaica????

I booked a trip and added the coupon. When it processed I did not see the coupon being applied. I called the customer service and spoke to Patrice. She was really helpful and pleasant. She cancelled the existing booking and rebooked the trip. She was a pleasure to deal with. I appreciate her professionalism in fixing this issue so quickly.

Wonderful representation from Ronald, very informative, patient, and understanding! He was great!!! In other words, I called him back before he could call me. He explained all itineraries, prices of air flights, back and forth we went. Told me he would call me, but I beat him to it lol, I called him back. That’s how good he was.

So far my experience has been great. It was very easy to book and everything was correct the first time. My trip is at the end of March so I'll know more then. But as of now I don't foresee any problems.

Jamaica trip!! My go to for booking vacations!! Always super easy to use and honestly the best deals out there. I've used it for Mexico and Jamaica several times and can say it's been the best site that I've used to date!

Emmanuel was helpful and personable. We laughed a lot during the booking process. He made sure I looked at everything to be sure it was what I wanted. My first time using BookIt and it was a good experience.

The person I spoke with was very nice and I could easily understand her. She set my mind at ease by answering all of my questions. I was a little unsure booking the vacation but I am comfortable now. Great experience overall.

Last minute something happen where I had to removed one person from my trip. Not only did it take several calls to get it done after it was done. I looked at my account and it showed only my first payment was transfer. I called and ask several times why can I see a reflection on my account that the second payment was transfer. One of the represented stated it’s because we just did it and she will send me and email with the breakdown so I see it. Hours pass by I saw nothing. I called back. Another employee told me that it she don’t know why it don’t show then she change her story and said it is not going to show because they give it to the airline already. I responded I get that but as a customer I need to physically see on my account that reflection where my money was transfer to.

This is the last time I booked something thru Bookit.com. Customer service is unprofessional and rude!!! I’ve booked and package flight+hotel+transport for 2 adults and 1 infant. The hotel and transportation confirmation was ok for 3 guests/passengers. When I changed the flight tickets the confirmation was only for 2 adults. I called Bookit to check why I didn’t got the infant ticket. And the lady was so rude. She just said, "It is under terms and conditions you have to pay extra. You agreed to the terms." I just went and checked the terms but I can not find this rule? I ask to speak to a manager but she told me again in a very rude way the manager is not available and, "She will call you back after 2-3 hours". I never received a call back!!!

I spent three days trying to book our honeymoon on a variety of sites with NO luck!!! Extremely frustrating!! I almost gave up on the beautiful resort we wanted. Even the resort website was a no go and kept getting fail responses for unknown reasons. FINALLY I came upon Bookit.com and was able to not only book our resort, but all our excursions, and then some! I couldn't be more happy to have found and used BIT and will for sure be my starting place in the future.

I did a lot of looking around and finally stumbled on BookIt. The prices blew other sites out of the water and they have a great selection of rooms and resorts. After reading other great reviews on the site I decided to book with them. Our trip is in one month and we cannot wait. Hopefully everything goes as planned - will report back if it doesn't!

Thanks for have this big sales deal, flies for all the world especially the beaches. Thanks Juan**. Travel at this prices is unreal. I’m really looking forward to this trip. I know I will enjoy every minute knowing that I have saved a lot of money.

It was fairly easy to complete my reservation. There are several options to search for a trip. Prices are very competitive. Online rep was very helpful when I have encountered an issue with my coupon code. I will recommend Bookit to my friends.

The search was easy fast and so happy to go in vacation. It makes it easy for people like me that can’t afford it. All at once but in payment amount work great really appreciate. This website really am excited.

Agent did a great job helping us complete our reservation when the website would not complete it. She gather all our information and got everything we needed for our trip with airline flights, plus offering to help get seat assignments.

Great price! Very easy to navigate & straight forward. I shopped around other travel sites and this was the best I had found AND the best price! I liked how it broke each step down. It made it extremely easy, giving you full control of the flight and room options. Along with optional travel insurance. I highly recommend using this service!

I had problems booking my vacation so I contacted an agent thru BookIt.com. After going thru everything to make sure I hadn't been charged multiple times for the vacation I was trying to book, the agent offered $150 off since the coupon I was trying to use wasn't working. I saw that my account reflected $50 off. I left a negative review but after that, I received an email from the agent explaining how the $150 was removed. I'm so sorry for not believing the agent. Agent Elizabeth ** went above and beyond. Thank you. Again, I'm sorry for the knee jerk reaction.

Andrew ** was my agent and he went above and beyond to help me. Helped with flight and seat assignments. Personally contacted hotel twice to make sure all was ok with add on to room. Very pleasant young man and very polite and professional.

My rep was very patient and informative. He explained every detail thoroughly. The package deal price was AMAZING!!! I will use Bookit.com for all of my future traveling plans. The package payment plan was also an added perk, that made the paying process so much easier.

Called to verify that correct flights were booked, due to a weird glitch that happened after I submitted my reservation. The representative was very helpful confirming that the correct flights were booked and that the reservation was complete. We did have a terrible time hearing each other due to the call going in and out. The representative told me that there had been issues all morning regarding the same. As long as my booking is correct, I am happy though, thanks!

We have used BookIt.com now a few times and love all the options. It's easy to use. Our last trip we had to call in and found the customer service over the phone great. Great travel site, have recommended to family and friends.

I travel every November with a group of 22 friends. We used BookIt the last trip and my personal experience was not as pleasant as this one. This year seemed seamless. From start to finish seemed like I was already on my vacation. I will be sure to recommend you to any of my friends.

My experience with BookIt.com was exceptionally good. The guidelines were easy to follow, even for someone as computer illiterate as me. When I needed help and called the phone number listed, the agent was very patient and helped with everything I needed. I would certainly recommend this site to anyone who wanted to book a trip on-line.

Very easy to use, I compared multiple different options and had no issues at all. All the prices were so reasonable and they thought about every aspect of the vacation - even transportation. They gave you even more of a discount if you signed in with your email. There was nothing to complain about! Now I’m excited for my trip to Mexico.

Always has many options... almost too many options! This is the 2nd time I have used bookit.com and am very satisfied with the ease of booking and putting an entire vacation together in one place. The prices are usually very good and the flights are awesome!

The agent was very helpful with providing the entire information on my future trip. The agent explained every details correctly, and was very patient with getting all my information correctly. This my first all inclusive trip and I’m super excited. Can’t wait until July.

We phoned to book directly with an agent... O ** from Jamaica, talked us through room selection and all the details. He then conference called with my buddy and set up the same trip for him. Great service!! I would recommend Bookit to anyone looking for personal service and good service.

Great customer service from James at BookIt.com very satisfied. we are planning a birthday celebration and looking forward to the resort. We have a large group/family coming and planning to all have meals together will make reservation when we arrive. Thomas's 95th bday.

Was easy to find a place to stay and pick a flight on the dates I wanted. So far so good, easy to book, easy payment plan. Hopefully, it will all work out as planned. Too soon to really evaluate. Looking forward to October.

Today was my first time booking over the phone. The agent was kind and knowledgeable and made my reservation simple and detailed. After explaining everything I needed to do to complete the reservation I felt great knowing that this company knows their stuff. I look forward to booking another trip through you in the future.

She was very helpful in modifying my order. Thank you so much again. This was my second interaction with the customer service reps and every time has been great. They are very detailed with the information and resolve my problem every time.

Thanks to BookIt my family saved half on our all inclusive vacation to Cozumel. We are so excited for out trip! BookIt's website is very easy to use and super quick. I have no doubt that we will be using them again in the future for family vacations. THANK YOU BOOKIT!!

I had to call today because while thinking I had completed my booking online with BookIt.com, something went wrong. The man I spoke with was very very helpful, knowledgeable and understanding. Very personable, and helped me get thru the process. I will let you know more after the trip! Thankful for his expert help.

Easy booking on BookIt. Took only a few minutes. Although we booked our flight separately I had to update information for transfer to hotel. It would just give me a southwest code. It was either southwest Dallas or southwest China. Not sure I understood so I had no choice but to put southwest Dallas even though we are coming from Chicago.

I have had a wonderful service. I am very satisfied and I will use your services above all services to book my vacations. I hope to have the same good service all the time. I truly thank you. Thank you very much. Sincerely Nelson **.

Who would have thought that we could find such an amazing deal? We had a good idea where we wanted to stay, and a quick Google search led us to BookIt where we found a deal that we couldn’t pass up! Thanks for making our dreams come true.

I looked online to find the most affordable after the New Year getaway. I found a nice spot in Cancun that was affordable. However once I added all the extras and upgrades the price sky rocketed. I called Book It directly and Derick answered all my initial questions and also fixed and applied all discounts and extras.. Great customer service. USE BOOKIT.

When booking online there was an error message for swim up room not being available. Had to call to complete reservations, chose another room that should of been same price and completed booking on phone, paid $5466. Which was over $500 more than original quote. Went back online. Went through booking process and quote was $4901. Called to see why the difference. Was told I would have to cancel reservation online and rebook if I wanted to online. Was told refund would be 7 to 10 days, since I don’t have another $5000 sitting around I wasn’t comfortable cancelling and hoping package would be available in 10 days. Already had other parties I was traveling with, booked their rooms.

Booking was fairly easy and very straight forward. Additionally, I was able to take advantage of a discount offered to signed in members. The airports they included did not work for us but I was easily able to change the airport (albeit I had to pay more but it was worth it). I will definitely use BookIt.com again (assuming everything works out with our May 2020 Mexico reservation).

I believe my agent's name was Ashley. Although, she was a new agent she was very knowledgeable and patient with all of my questions! I had a prior agent and she was curt and placed me on hold for far too long when I asked to speak to a Supervisor. I'm glad I called back and was able to speak with Ashley.

I’m pleased with the purchase and can not wait to enjoy my vacation! The website is very easy to navigate and offered great deals and percentages off! I was able to obtain a great rate for a brand new hotel and I couldn’t be happier! Thanks BookIt!

Called. Spoke to wonderful sales representative Kemisha. Very helpful when booking trip air and hotel to match an previous booked trip of best friends. Very helpful, patient, truly wonderful person to work with. Wonderful experience using BookIt.com. Must say won us over from using Expedia in past for all our travel. I will continue to deal with Kemisha going forward. She is a great and very helpful person. Thank you.

Our booking went great, but we were booking with a friend. Our friend received an error during processing then it cost him like $600 more after working with agent. The airline part processed fine. It was the hotel part that had issues.

I called to ask how much it would cost for me to add my song I the reservation. The representative came on the phone and said, "I have good news. The hotel price came down and we owe you money." I was shocked and kept asking her, "Is this true" and she kept saying yes!! Little did I know she put in a different date for the reservation!!! So now my reservation was booked with a different day as my children!! I called and was out on the phone for literally two hours before something was done about this. I was first told I had to pay several thousand dollars to change the reservation. I then told them it was not my doing to change the date!!!

Kerry was really helpful in finding a flight that would work with our time and dates for our vacation and very knowledgeable on the resort we picked. He was thorough in making sure we got what we were looking for in an all-inclusive vacation.

I wish there weren’t a charge for adding on an extra day. I feel it shouldn’t be no more than $five dollars. But I hope to have no more fee when I get there. Everything seem to be looking lovely. Fun.

A friend told me about BookIt, I couldn’t thank him enough! Very easy to use, informational, and couldn’t be happier!!!! Finally going on a vacation and wasn’t stressed planning it! Highly recommend to anyone with travel anxiety looking to plan something quick/easy/painless!

Great customer experience, very professional and website is great to navigate. No problem with anything. So far it been amazing and also all my friend that use the site been having great experience and also with the website. Thanks.

Another Great Experience. We've booked several all-inclusive and hotel only trips and it's always proven to be the best deal. We also go through Rakuten (Ebates) to save even more. Looking forward to another great vacation, this time in Punta Cana at the Majestic for our 20th wedding anniversary.

Bookit.com has great vacation packages and pricing. Always some type of coupon code is available to save a little money. The booking and PayDelay process is easy and worry-free! I would highly recommend to anyone looking to book a vacation but don't have all the money upfront.

I was impressed how easy the online booking of Breezes in the Bahamas, was. Then I was contacted almost immediately by Derrick, an agent for BookIt, to advise me of problems with the booking. The Delta flights, that were the actual flights we would be taking, did not show up in the reservation. Flights by American did but those were not our flights. It took about 40 minutes to resolve that problem and a credit card issue but ultimately, our trip is booked. Derrick was professional and helpful but a little panic did set it and it shook my confidence some. Hopefully you will get the "bugs" worked out in the future.

I had a wonderful experience for the 2nd time talking with a BookIt agent on the phone. This is the 2nd vacation package I have booked through BookIt and I was happy last time and I am sure to be happy again. The agent was super helpful and efficient and helped me find better flights than was originally offered.

I want to give a fair review of BookIt. Overall the website was easy to use and gave competitive pricing. I also liked how they allow you to use multiple credit cards so it is easy to split if someone else is paying half. However; when we booked our package with flights included and paid the total, there were extra charges when picking your seat on the plane. After speaking with the American Airlines customer service they explained that it was bookit that charged for the seat reservation and not them. They gave us our seats free of charge. So just be aware of that hidden little fee.

I Called customer service at Bookit.com because I had been thinking of going to Cozumel Mexico, but the air travel shown on their website was 6 hours one way and 8 hours back from Orlando, FL. The customer service representative looked again at Cozumel flights and came back with a flight option for 2 hours there and 2 hours back. I asked if we were still flying out of Orlando, was it the same dates and he said yes. A day or two later I got my confirmation and did not look at it close enough to see the flight was going to Cancun, not Cozumel. How I found that out was from a recent follow-up email indicating my flight times had changed and bookit had agreed to the change.

Best rate around. So far I’m really pleased with service! Trip is in two more months. Checked many more websites, but BookIt had the best price and best overall selection. They also refunded a previous trip I purchased that I was unable to attend hassle free.

Worst ever customer service! Absolutely 0 supervisors. Asked a million times for one. Just spent 6 hrs on the phone!!!! I will make it known to everyone of this horrific situation! If so could give 0 stars I would. They charged my account 3 times that I now will have to dispute. The lady hung up on the phone on my mom with no call back. After asking 1,000 for a supervisor the girl said she will email her supervisor! What?!!! This business needs to be shut down. A huge con game!

Very easy and quick, take the worry out of travel, you know you have a room when you get there. The price is much better than you expect. Next time we travel we will start our planning here. Best site for sure.

Found a hotel during our dates at a good price. Everything tied up nice and neat. The only criticism would be that it said vehicle was "included" but then assessed a charge and said due at pick up. So it cost a little more than I had discussed with my wife.

Is the second time I have booking for vacation and then send me a email that have problem with the flight. That's a big fault of customer service. Very dissatisfied customer service. So need to repair that issue and then I will give 5 Star.

If I could give a zero I would! Just don't do it, staying home is a better option. They will take your money and not honor cancellation terms. Our flight was cancelled due to mechanical problems. United refunded Bookit. Bookit claims they never received the funds. United says otherwise. Now throw in that we had to cx the resort (which I have email confirmation of) and we are getting zero back from the resort. Bookit says it's because we were a "no show". We were not a no show. I have email showing it was cancelled in time to only have one day penalty. They have kept our entire payment. I have filed with the Texas Attorney General, Florida Attorney General and BBB. Avoid this company at all costs!

I booked, yet again, with Patricia, because she does such a good job, and she knows my wants. She's professional and quick to return emails and calls. Because of her, I have continued to use Bookit, and plan to do so again in the future.

I had to change hotels and the customer service agent was the most helpful and patient .She was helped me find a better fit for my stay and took over 30 minutes of her time to assist me. We all know how important customer service is and she was a great example of how it should be done. I am a huge fan of Bookit.com and can't express my gratitude enough.

Very difficult to modify a reservation once it was made, even though we were told we would be able to do so easily. We had to completely cancel and re-book the entire reservation, and then were told that it was over $400 to move the “free” kids from one room to another on the same reservation. The agents were not helpful in terms of coming up with a solution either.

I called in to switch hotels because of terrible reviews I had seen online for the current hotel choice. It was an easy process. The young lady helping me was very very pleasant and made the whole ordeal seamless. Thank you. This is my third time traveling using Bookit.com. I will continue because of the excellent customer service and great deals.

I've booked my last 4 trips with BookIt, so I keep coming back. BookIt was very accommodating with my trip to Punta Cana back in October 2019 when we missed our flight and arrived much later than what BCD ground transportation had us scheduled for. They had our reservation even though my wife and I were 2 hours late and took care of us.

I am so disappointed, took me over 2 hours to book a great deal originally. I called back because the name was wrong and they said they would have to cancel everything and start a new reservation. Well long story short it is a whopping $700 more!! There is no way I will agree to this, so disappointed the person answered didn't even care. I am never booking with Bookit.com, never!

Great site - booked a last minute trip to Cancun only 4 prior to departure for my birthday that’s on Christmas Day with great success. I would use this again and recommend it to my friends. Bets rates on the internet with the best properties.

Booking Agent, Alexa made my day! She greeted me with warmth and optimism which made me feel that all my travel needs would be met. They were!!! She was kind, patient and got me good deals. Would highly recommend this agency and Alexa???

My husband and I always book our vacations with Bookit. The process is stress-free for us with the representative’s help. I highly recommend Bookit. We just booked a vacation for our family of 19 and the process was simple. Kerrion wasn’t amazing and so professional and polite.

Website was glitchy. I never got a confirmation on screen as it timed out. I did get a confirmation email from BookIt.com but it has the hotel confirmation as pending and I can’t help but wonder if that is because of the website glitch. Also I was not provided any information in the email about what to do if the hotel confirmation is pending. I kind of felt left in the dark after booking.

Easy to use! Good prices and lots of options, including transportation to fun activities that can be boomed ahead of time! An amazing vacation can be booked with only a few clicks! This is the best places to organize any vacation or short escape!

This has nothing to do with the trip but the people who work at Bookit. I’ve been a loyal customer for almost 10 years. And they are rude on the phone and I’m willing to help you. You should be ashamed. Very disappointed in how you train staff to treat people.

This was one of the best online travel sites I have ever dealt with. The site is very easy to navigate. The prices were good too, Nice variety of resorts to choose from and also lots of different airlines and flight options.

I tried to book online through made three attempts the system error failed. Continue the process and tried to book again the prices continuing change every 5 seconds. Very disappointed with this service. Even though I booked it I'm not going to book it or recommend to anyone.

This is my second time using BookIt.com. Everything seems to go smoothly and flawlessly and looking forward to another great trip. For the online process is awesome. Works flawlessly. Everything is as planned. Customer service is always there when you need them.

My initial experience was great. I asked a lot of questions and the gentleman that helped me answered them all and was patient. One of my questions was that if I found a cheaper price on their website that they would be able to accommodate the price. He explained yes but it's only worth the change if it's more than 25$ because they charge that as a fee. On Black Friday I found a cheaper price and called in. That's when the frustration began. I was explained what I was told was incorrect and the only way they could get the cheaper price was to cancel and rebook. Which they would have to be email the hotel themselves and get back to me within 24-48 hours.

The travel agents were really easy to speak with. I am Looking forward to our vacation. Thank you for making it easy. They listened to my concerns. Regarding the air travel. They kept giving me options until I was happy. I recommend BookIt.com. I will use them again in the future.

Everything was so easy and so clear from the beginning of the book and all the way to the end. I want to ask for any better. Wasn’t the first time we book through the booking. It’s not gonna be the last time.

My experience with my booking was an easy process, the website was user friendly minus a few glitches. However I was able to make my BookIt.com purchase. I look forward to booking my next trip, the discounts and perks are good.

This is the second time this year we used Bookit and all has gone good so far. We are looking forward to our vacation in Las Vegas and plan on booking all out vacations with book it in the future. Thank you for a great trip.

I have used Bookit for 3 all inclusive vacations which have all been really great. They have the best deals and I will continue to book with them for all my inclusive trips!! Customer service has always been top notch as well!!

We just booked our winter vacation with Ryan the Bookit representative. He very knowledgeable, polite and patient. We would definitely use Bookit again, as we have in the past. We are looking forward to Jamaica trip next month and hopefully working with Ryan again in booking our summer trip.

I was hesitant to try an online booking site as I had heard many disappointing stories. The experience with Bookit was pleasant and the customer service was friendly and efficient. The representation of the offers they provided were spot on and the overall service was one that has led me to booking additional trips and sharing their information with my friends. Keep up the good work.

CSR was excellent! She was patient kind, very informative and knowledgeable. I was able to contact her when I needed to. She also returned my calls which was a big plus! Bc of her professionalism I would def recommend this agency. And the price for where I am going is great too!

BookIt makes it easy to book a vacation. They include air, seats, hotel, & special requests. This is the third time using BookIt. Would highly recommend them to anyone who wants to make booking easier. Didn't even have to call, did everything online.

When I booked the package I did not know that a passport was needed to go to Mexico. I booked it under my married name, my European passport shows my maiden **. I called to change my last name on the reservation to ** to match my passport, spoke with Shevonie, she tried to help me and told me to call back after 24hrs to speak with flights. They will be able to assist me with the name change.