BookIt.com Reviews

The day before the flight, when we went online to get our boarding passes, we discovered BookIt.com never requested any seat assignments from the airlines. At this point, we checked with the airlines online and could not find two empty seats together. We called BookIt.com and it was only after many calls and finally reaching a supervisor that they informed us we could get two seats together for the first flight segment if we paid for an upgrade. We were assured that they would make a note in our reservation and we would be able to get seats together for the connecting flight and both return segments when we went to the airport.

We arrived at the airport at 5 am for a 7:30 flight in hopes of getting our seats together for all the remaining segments. We found that we had to pay additional money for the connecting flight and they could not guarantee seats together for our return flight. We had to interrupt our vacation and call the airlines the day before our return, get a supervisor, and pay for a third upgrade. We attempted to resolve this matter with BookIt.com; however, they refused to accept responsibility and finally offered us to cover the cost of the upgrades and give us a $100 credit for another booking, but only if we signed a statement not to tell anyone about our experience.

BookIt.com tried to tell us various stories including that we could not have booked seats on their website. It was the airlines' fault and seats are not guaranteed. We feel strongly that everyone should know about our experience and that we have refused their offer and are posting our experience. Never use BookIt.com or if you do, beware, for you will likely have problems. We have found similar stories on the internet and are sorry we did not take the time to make the search before we booked our vacation.

The day before the flight when we went online to get our boarding passes, we discovered BookIt.com never requested any seat assignments from the airlines. At this point we checked with the airlines online and could not find two empty seats together. We called BookIt.com and only after many calls and finally reaching a supervisor they informed us we could get two seats together for the first flight segment if we paid for an upgrade. We were assured that they would make a note in our reservation and we would be able to get seats together for the connecting flight and both return segments when we went to the airport. We arrived at the airport at 5 am for a 7:30 flight in hopes of getting our seats together for all the remaining segments. We found we had to pay additional money for the connecting flight and they could not guarantee seats together for our return flight. We had to interrupt our vacation and call the airlines the day before our return, get a supervisor and pay for a third upgrade.

We attempted to resolve this matter with BookIt.com; however, they refused to accept responsibility and finally offered us to cover the cost of the upgrades and give us a $100 credit for another booking but only if we signed a statement not to tell anyone about our experience. BookIt.com tried to tell us various stories including that we could not have booked seats on their website, it was the airlines' fault and seats are not guaranteed. We feel strongly that everyone should know about our experience and that we have refused their offer and are posting our experience. Never use BookIt.com or if you do, beware for you will likely have problems. We have found similar stories on the Internet and are sorry we did not take the time to make the search before we booked our vacation.

To my surprise, none of the other restaurants were inside Caesars Palace. I panicked first but then I said, we will try to find them. And we did, but we had really hard time in finding them, and besides that, the one that we found were fast food, not restaurants. That is not the way I wanted my vacation, so I decided not to use the card anymore, hopping I will receive some refund. They do have in their terms specified that these are nonrefundable, but it doesn't seem fair to pay for something that you did not use. I tried to resolve this matter amicably, but I have no success. I agree to pay for that one meal that we had, and they can charge me a cancellation fee, how much they think necessarily. I would probably agree to pay one ticket from the four, but this is just a rip off (what they do). Now, besides having to pay for something that I didn't use, I also have to pay interest because I paid with a credit card and I try to solve this problem since March. The economic result is the fact that I have to pay $680.00 instead of paying for a four-person breakfast.

We called you all at Bookit.com to get confirmation to change the dates. One of your operators stated to us that if the airlines had seats available for the flight, they will contact the Majestic Hotel to change the dates of the stay. I contacted Continental Airlines by phone and they stated that they would gladly change our flights but our return date would be two days later because there were no more seats available on the returning flights from Punta Cana, DR on November 30 or December 1, 2009. The only returning flights they had available were on the 2nd of December.

At this time, Bookit.com was notified by phone and I advised your telephone representative that my friend and I would have to stay two more nights because there were no more flights available. The representative on the phone stated that there would be no charge for the extra two nights.

I immediately contacted Continental Airlines by phone and confirmed the dates of November 26, 2009 to December 2, 2009. Bookit.com was then notified once again by phone and we advised you all that the flight arrangements have been taken care of and if there would be any extra charge for the two nights. Your employee stated, "No, there will not be any extra charge and I will update your booking."