BookIt.com Reviews

TOM! What a gentleman. Helped me with every query I had in a kind and honest way. I wasn't ready to book... but he answered everything for me and more and so I took the plunge. He also seemed genuinely happy for me. Great customer service. And your prices seem most competitive. I will be back. :)

Booked & paid for 2 nights... Got here & was told that they only have 1 night after the money was charged to my Visa in a matter of seconds. BookIt informs my wife that it would be 7-10 days to get a refund. Meanwhile I have nowhere to stay tomorrow. Way to fail at your job bookIt!

Easy booking experience online. I love how easy it is to book a trip.

Great so far.

Thank you so much to BookIt.com. Your operator was so willing to help me and did a very good job at answering my questions!

I had a couple of questions before booking. I was able to call and get the answers I was looking for with ease. Thank you.

The booking agent was knowledgeable, courteous and patient. She made the experience pleasant. I will book with BookIt again.

I guess this was satisfactory. I have never used this site before. I was able to find a hotel at a reasonable price so maybe I will use it next time.

I highly recommend to stay away from this site. I will take legal action against this company for charging me twice on a ticket and sending emails saying they made a mistake and will refund. Later they call me, "Ooops we did not do anything wrong!" They are the most unprofessional company I have ever seen.

And I must say it was quick, seamless, and very user-friendly. Will use it again and would highly recommend it to a friend.

Ebony was kind, patient and best of all beat the prices of 3 other competitors. Pleasant surprise with her professionalism.

I use BookIt every year to plan my all-inclusive Caribbean vacations and have been very satisfied. They are very helpful and courteous over the phone, and always try to assist me if I'm unsure. Thanks for all that you do.

It was easy to book and complete the information for a trip for our family, AND it was quick. I will book with your company again, good job.

Nice selection of hotels at reasonable prices. Great choices.

I have been using BookIt.com for many trips and have always been very satisfied.

First time to use BookIt. I thought I booked a room with 2 Queens based on the picture but went back, noticed that it was only a king. Modified request & was charged an extra $28.00. Wanted to cancel but that was $25.00. Got Queen beds but will NOT used BookIt again.

I used the mystery reservation for the Buckhead area in Atlanta with a 4-star rating. Very easy to use and quite happy with the results!

It was very easy to book a hotel through this site. I plan to do so again in the future.

Going with BookIt saved me money and time! Thanks for your help. From now on I'll be calling you guys for any travel arrangements! Our guy made this trip effortless to book and did all the hard work for us!

The representative that I spoke to was very professional, courteous and knowledgeable.

Well the initial process was easy. Trying to update/upgrade my room was not. I was on hold 14 minutes just 'waiting' for someone to answer my upgrade request. As a business person we don't have time to stay on hold for long periods of time. This was a disappointment. Leave in 6 days and would have like to upgrade my room. :(

Tried three times on phone to get clarification of what taxes and service fees were included and what I would be charged at check in. Finally had it confirmed that is was a prepaid rate at the hotel and govt and service fees were incl. in the rate. So on that basis we went ahead and booked the vacation package online to Cabo with First Class seats on United and the booking confirmation came through as Economy Fare on United. Spent another hour on the phone trying to get confirmation that we were indeed flying First Class. I was told "oh, that is just an error in the system on the booking confirmation!" Not good experience for the customer.

Easy to use website. Great prices and flexible payment options make BookIt the best. Used them 5-6 times for small, quick vacations all the way to all inclusive international vacations. Never had any problems.

Very easy to get my booking done. Second time I've used this site. Would recommend to anyone.

It was very easy to get a representative to help me decide what was the best option for me. I had no idea of where to go but the representative was very knowledgeable and helped me select a place that fit my preference. Shay was great!!!

Found good deal for last minute hotel in Las Vegas on the strip.

I am pleased with the service I received from the BookIt.com agent. His information was thorough and he himself was courteous and respectful. Thank you.

My BookIt experience was great! I compared prices and found that you had the better prices. When I had a question, I was able to reach a customer service rep., who was nice and very informative. Thank you for a pleasing booking experience.

BookIt.com did an outstanding job with assisting us with the booking of our vacation.

I just love Bookit.com! Best deals on rooms & flights to anywhere in the world. Highly recommend.

Hope I have a good vacation. Thanks to you guys.

Very happy with how easy and convenient BookIt.com is.

Great Deal!!! Reserved a room a month ago from another site, then found the same room for $300 cheaper!!! Crazy... lol. Thanks!

Brittany was very helpful in resolving a conflict we had in our booking. Great customer service skills!

A friend recommended them, so I booked a cruise through them. They were very friendly during the first call. After that anytime I had a question I would call and leave a message, but I wouldn't get a call back. I'd email, and sometimes get an email back. In the end I would either talk to whoever was in customer service, or I'd keep calling until I reached my rep. Then she'd lecture me about how good a rep she is, and she always returns her calls.

I buy this as a gift to my Cousin. I am very excited about it. Can't wait to for them to go on their honeymoon and come back and tell me about this wonderful place. Hope they will enjoy their stay there.

I called twice. The 1st person was an idiot. I called a 2nd time and spoke with Joshua **. He found the problem and tried to help me. By the time we completed the transaction I ended up paying almost $50 more. I emailed the $799.53 total and he agreed to refund $10 and promised that I would see changes to reflect my actual amount. I still don't see it.

Was very pleased with everything. Couldn't have gone smoother or had a better time. Thank you!

Easy to book. Called customer service to fix a glitch that occurred while booking my vacation that removed my additional coupon but they were able to resolve it and apply my coupon. Will definitely use them again.

Planning a trip was turning out to be a chaotic experience until we started using BookIt.com. They had so many options and we found exactly what we were looking for in a destination! When we called to actually book the room, we were pleasantly surprised with the customer service. Becky ** was my representative and she went above and beyond to accommodate us. I would HIGHLY recommend using this site!!

Never had a problem with booking my vacation. I love it. Fast, easy, and convenient. I love the prices as well. If you don't know what you're doing just go to BookIt.

Quick & easy.

I am very happy and will definitely use this site again.

Very easy to book and reasonable prices. I'm very happy I chose BookIt.com. I will add pics after my vacation!!!

I am extremely disappointed in my experience with BookIt.com!!! I booked a trip (flight and all-inclusive hotel) 9 1/2 months in advance; only to have BookIt.com change the resort and DOWNGRADE our room one week prior to travel! We had booked a suite and were downgraded to a studio room at an entirely different resort than originally booked.

This is the second time I have booked a trip with BookIt. Their package rates are the best!!! So easy and fast to book online. I am very pleased with their services and will continue to book all of my travel with them!!

Drew was such a great help planning our honeymoon vacation!

Very easy to navigate along with several destination options. Very impressed.

The representative was very helpful and the phone was answered very quickly. They were also able to help arrange the proper flights to align with our schedule. Thanks for the great experience.

I had no problems.

Hands down. The rep at BookIt was extremely rude. She purposely charged my account for the full amount of my purchase after telling her various time I wanted the pay delay... The rep never cancelled the first reservation as she said she would. Place me on numerous holds. Pretended to get her supervisor. Lied to me, wasted my time, is the result of my account going negative, and all BookIt as a corporation is say sorry and they will train rep "Chantel". I advise anyone to rethink calling in for assistance as you might get an incompetent rep.

No problem with the booking, but I resent the fact that after I paid, the "resort charge" popped up and it's almost half the price of the room!

Chad was wonderful, very helpful, and quite informative! Recommendations and assistance was provided. He is an asset to BookIt.com.

I was happy when I just happened to look at bookit.com and see that they were cheaper than the other websites I was looking at. While it may have only been by a little, still that is a little more I can used while on vacation!

Booking was nice and easy. But it would been nice if you would have shown the nearly $300 in fees we have to pay at check in, that wasn't mention in your total cost.

I love BookIt, thank you.

We called to make a reservation and spoke with Tom. We had the BEST customer service anyone could ask for! He explained everything to us airfare, hotel, etc. He was wonderful! Give this man a raise. He is a great additional to your company!!!

Doug was easy to communicate with and great customer service. I will definitely be using BookIt again.

I did not see the hotel had resort fees until I booked. Called immediately to cancel. BookIt charged me 25 dollars to cancel. That is terrible. Will not use BookIt again.

I am excited to take this trip and I still booked it but, the fine print has me doing way more with deposits and in site payments. I feel played by this. The price should be shown as everything you will have to pay for. I do not know if I will recommend this to anyone. Unless things change and I get a message back telling me you will give me a nice discount due to the fine print.

BookIt.com make very easy to book my trip and affordable also. Thank so much.

It was my first time on BookIt. I explained my needs and it was meet by a great customer service rep. I told 5 people about BookIt.com after my interaction. I will definitely use BookIt again.

Worked as advertised.

Fast and very easy to use. Very satisfied. :)

Really good customer service. Tamara helped with everything I needed it... I really will book another vacation with her!!!

Very quick and easy to understand how to make reservations.

The whole process was very fast and easy to navigate. Will have more to report when I return from my trip. As this whole trip became necessary very quickly and without any notice I was surprised I was able to still find good deals the day before my trip!

Easy to use!

Great Experience!! I would recommend to anyone.

Beware: if you make an online mistake and call to correct it within minutes of discovering it, you won't get help from BookIt.com. I wanted to booked the air with my package, however didn't do it correctly. I wanted to add the air to my package to get the "package deal", but I was told I was not able. I will never use this site again.

When I first made my reservation I booked the wrong rooms. I called to make a change when I realized and the gentleman I spoke to was helpful. However a $25 change fee was ridiculous.

I'm really happy with my booking and looking forward to our trip to Cancun!

Easy and convenient to use! Great info!

Jung ** is very helpful and professional.

My friend Miss ** told me about the BookIt site. It is such a great site - easy to use and the best prices around. Thanks BookIt.

Thank you for making the reservation quick and easy. Looking forward to our stay.

BookIt.com made planning my stay super simple and very affordable. I will use them again in the near future!

Very easy to navigate through the site. Also, very good discounted rates.

Nice deal on Aruba. Can't wait to go. Food included. Should be nice. Last time I went did not included food. Paid a fortune. Waiting to rest while away and enjoy the sun, casino, and beach. Easy to book trip on BookIt.com and get your information online quick.

The best site ever. Save me $$$$ every time I used.

Booking a reservation through BookIt.com was very easy. It took no time at all to find the perfect place for us to stay.

I used BookIt.com in the past to book a trip to Costa Rica and had a wonderful experience as well. And I just booked a trip with my friends to Punta Cana and received a wonderful vacation package deal. Bookit.com always has the best prices and the greatest customer service.

The gentleman who helped us (name has slipped my mind) was amazing in his interaction with me on the phone. He was extremely knowledgeable about the area and understood what we were looking for and nailed the place on the head. I will be coming back again and again as this was one of the easiest bookings I've ever done!

I am highly upset with the service I received and will NEVER book with this company again!! You cancelled my appointment after deducting the final payment from my account. I spent 2 hours on the phone with a rep and yet my reservations were not updated!! Your rep stated she would call me back in 15-20 with the resolutions and NOTHING was done! Highly unsatisfied customer.

Great site. Easy and accurate with no hidden surprises. I'm not tech-savvy and the site made it a breeze. Very informative and straightforward.

Great customer service and fast solution.

We are so happy with our BookIt experience.

I had the pleasure of speaking with Simone in Jamaica. She was very helpful and patient. I give her 5 stars. Very kind and easy to talk to. Thanks again with helping me with my booking...

Went extremely quickly. Very efficient.

Easy to book and I love that the coupon was applied automatically!

BookIt was easy to use, provided more information than other sites (we tried them all), and in the end provided the best value especially coupled with BookIt's thoroughness. BookIt is now our go-to travel site!

The rep was extremely patient. Excellent customer service.

We planned a once in life long dream trip to Puerto Rico, purchased the recommended full insurance plan then when Zico became more serious we cancelled and tried to re-book a trip. It has been a nightmare. 5 calls later at an hour each and no assistance using the flight credit with our payment method. I contacted customer service with no response. I now have no vacation and am out thousands of dollars. Do not use this site.

The BookIt.com customer service rep was friendly, patient. I was able to ask a thousand questions maybe even repeated questions and she took the time to explain. It was a great experience for me. I'm a single mother taking my two daughters on a universal vacation in Florida and we never been so excited.

Very fast and simple. Great experience.

Could not get airline tickets as advertised on website. Hotel was available.

I booked the reservation on February 5th, 2016 to travel to Dominican Republic for our family of 4, myself, my wife, and our two children ages 6 and 10 on the dates of April 2 through April 9, 2016. Three weeks after booking, my wife and I were advised by both her primary care physician and our OB-GYN to not travel to Dominican Republic due the recent developments with the Zika Virus. At this time, there was a chance of my wife being pregnant as we are in process of planning to expand our family.

Agent was very helpful with a great deal of information.

I want to thank Doug for his courteous, informative and efficient customer service in assisting me to make a reservation on Saturday, May 7. I have future travel planned and will contact Doug to work with me. Excellent experience!

Thank you for the great and easy transaction!!

Cheaper than other sites...

The gentleman that helped us complete a booking we'd started online was more than happy to answer all our questions. We feel very confident that our trip is off to a good start due to his attention to detail.

Quick easy to use website. Great deals and prices. Just waiting on my confirmation number.

Easy and secure... what else can I say?

Accidentally booked on wrong date and BookIt said it was our problem and Hampton Inn said it was our problem. Out $150. Had no place to stay and paid 150 as a no show. Will never use Hampton or BookIt in the future. Careful with their website and the dates. Yes people make mistakes and BookIt was one of them.

We booked same day at 8am. I called to verify reservations. We got to the hotel at 2pm and nothing was there. I was on the phone an hour just to get my information emailed and faxed over. NEVER AGAIN will I go through BookIt.com.

After searching for a few weeks, BookIt provided the most reasonable price for a trip that I have been trying to plan for about a month but waiting due to certain circumstances... Like that different flight options were available. Only reduced to four stars because the price went up about 50$ for no reason an hour after I had basically locked into a trip. I don't blame them but it is somewhat suspicious that it was a steady price for over two weeks that I was checking and when I went to book, the site refreshed and raised the price.

My card was charged when I made the reservation, then charged again by the hotel clerk.

Very nice representatives and took the time answering my questions. Will use again.

Found a sweet deal on BookIt.com for the 4th of July weekend in Las Vegas. Couldn't be happier, I saved over $250.00 dollars!!!

I've booked reservations with BookIt before and usually been very satisfied with my accommodations. This one though, OMG!!! THUG LIFE doesn't even begin to describe this place! The one elevator didn't work, so we had to take the stairs to our seventh floor room! We were greeted there by the smell of pot smoke all the way up the stairwell, and Hey! Guess what? The owner of the illegal substance was standing right by our room! Just enjoying his joint! The room had coffee drippings down the side of the microwave and dirt still on the floor. We did not feel at all safe at this motel.

Charles helped greatly. I like your site and the prices were the best of them all. Thank you.

I have used BookIt several times and have had no problems.

Sandcastle isn't anything fancy but if you are looking for a "beachy" feel hotel this is it. They are mini studio type rooms, nice ocean view and they are pretty clean. Will be back again.

This hotel says it has been renovated but the rooms' lights would not turn on, room was dirty, room and door keys would not work. Changed me to another room. I took pictures of the dirty room and the front desk clerk if she would stay there. Gabriella said she would never stay there. I book with BookIt all of the time. It has never been this bad. I have complained and the hotel said they can't help me because the reservation was made through BookIt. I would like at least part of my money back. This was a terrible experience.

Very convenient and easy way to find and book a hotel. I highly recommend this site!

Excellent support, knowledgeable and got right back to me a couple of times with booking the trip.

Always have had a great experience using Bookit!

She was very helpful.

It came a late surprise that it came with no breakfast.

After a weird error in our online booking, I called BookIt and their agent Jeff smoothly fixed everything for us in a breeze! Great customer service and great price and discount.

The representative was very helpful.

The representative was very helpful.

Booked a three night stay at the Aria in Vegas and when I booked it showed a total of what I would have to pay. That number was incorrect. In the fine print it said I would have to pay additional fees at the hotel. All the other sites I have used were upfront with the total out of pocket expense but I felt like BookIt was not. Will not be using this site ever again.

Can't wait to go on my vacation! BookIt made it easy and affordable!

I have to pay a $25 fee to upgrade a room in which I have to pay more for... this makes no sense to me! Love everything else, but $25 to make changes. Not a cancellation, but an upgrade... I'm already willing to pay more money, so I feel there is no need to add a fee! I don't money just to give away... VERY NOT PLEASED!!!

I was very pleased with the service I received.

Customer service agent was very helpful!

It was so easy and fast to book my Hotel with Bookit. The offering price was twice less than IHG. So far so good. Thank you.

This was great! Got to the site through Trivago and BookIt had by far the cheapest price. The reservation process was remarkably quick and easy and I instantly received a confirmation. Highly recommended!!!

Horrible service, will never use again!!! I wanted to book a room and it automatically booked me for add'l night which I did not ask for. Called customer service and the reps know NOTHING in regards to what is being booked. Then not even 30 minutes after booking a requested to cancel and they wanted 50 dollars... WILL NEVER USE THEM AGAIN!!!

I would use BookIt again. The representative I spoke was very professional and friendly and made booking stress-free and easy.

Quick, easy and best price by far!

Excellent customer service in helping me book my vacation.

Perfect rate prices rather than to other agents and very easy to book.

Only problem was confirmation numbers provided for flight were not correct for me to gain access. Had to call airlines. Small hassle.

It was a pleasant experience. Thank you for being so helpful.

I would and have recommended BookIt to friends and family for their excellent service.

I've been using BookIt.com for years to enjoy family vacations. I never had a problem with the resorts, condos, car rentals, etc. I especially enjoy PayDelay that BookIt.com offers, it's easy convenient and stress-free! One of the most important part of booking through BookIt.com is if you need help, you actually speak with a representative - no automated representative!! I highly recommend BookIt.com - not only is safe and secure website, it also is save you MONEY so you can enjoy even more vacations. No other website offers affordable deposits down for booking a fabulous vacations! I just booked a fabulous week in Panama City, Mexico for only $5 deposit and 3 low monthly payments! No hidden fees! I am a real person who actually enjoy traveling and because of BookIt.com I can do so with the great rates and the PayDelay they offer.

The room was falsely advertised. The fee for the room was more than the taxes the room charged.

I have used BookIt before and beats a lot of other in vacation packages. No problems with booking. Very reliable.

I was lead to the BookIt site from another website because of price deals on rooms at various Hotel/Casinos in Las Vegas on the BookIt site. I saved a good chunk of change with this website which makes me ecstatic!! I highly recommend this site to anyone looking for a nice place to stay at a discounted price!!

Easy, quick service. Very helpful and knowledgeable about everything we wanted to know about the area. Will definitely use again.

This is the best site!! I found the best deal for a resort in Runaway Bay Jamaica!! They saved me $300 instead of going with a travel agent.

Great and easy experience. I highly recommend it. Can't wait till my vacation! Hope my trip is just as great and easy!!

Great prices but the website is so slow and takes forever. I almost gave up and went through another party but I kept waiting and eventually it loaded. Perfect besides website issues. I made sure it wasn't mine because I went on hotels.com and it loaded right up. But great otherwise.

The agent I spoke with (I believe his name was Anthony) was very helpful and extremely friendly. I spoke to him 2 days in a row. The first day he helped find the best flights and hotel for our trip. The second day we finalized the booking. He made the process very easy.

I have had great experiences with BookIt. They answered the phone quickly and resolved my problems.

I would like to give Rebecca ** a 100% in her efforts to book our trip. We are taking my partner's sister to Costa Rica for her 50th Birthday and had Becca not been paying attention we would have flown into an airport 4 hours from our resort instead of an hour. She found us excellent flying times and the best deal at the resort. She was also very personable and from this point forward will be our families' booking agent with BookIt. We have a large extended family and they all use the agent I use. Please give her kudos for me and my family.

BookIt.com is an excellent website for vacation packages or just a hotel. I've used BookIt several times in the past and never had any problems and they are accurate with hotel information. Just be careful with the last submit button when they tell you there is an additional tax fee or resort fee that will be charged at the hotel when you get there. That should be mentioned upfront because you're trying to compare prices with other websites.