BookIt.com Reviews

Booked a nice room at the Wellington Hotel in NYC for 3 nights in February for May trip through bookit.com. Room was to have a 2 double beds. Pictures on their website show 2 beds in a newly renovated, bright, sunny room. When we arrived, we were shown to a dark, dingy, creepy room with a tiny little window and 1 little double bed. No updates or renovations here.

Very simply put Bookit.com used Bait and Switch tactics to get the customer to use their service. For example the photo that they advertised of the room were staying in shows a very nice room and states "standard room" but when you arrive to check in the hotel tells you that that photo is of a Junior Suite and will cost an additional $50 per night. It seems that they may "accidentally" do this in many instances.

My message to Bookit.com customer service 08/10/13:

I purchased two Cancun activities from Bookit.com in Feb 2013. It was a family of 5 package to Chichen Itza and to Tulum & Xelha. When I returned from Cancun on July 2, I received a credit card statement. There were two charges from a travel company at Cancun, each over $200, on the two days that I went on the activities. I contacted my credit card company tried to dispute the payment. They got back to me few days later saying that the merchant has a sales slip and I signed it. However, I didn't even bring this credit card to Cancun. Now I am waiting for the credit card company to send me the slip to verify my signature. I cannot remember whether I signed anything before I went on the activities but the credit card company said if in fact I did sign it, they cannot help me with that.

I booked a 5 day getaway to Myrtle Beach, SC. Airfare, hotel, and car. 3rd party "CarTrawler" notified me that my rental car confirmation was cancelled because they could not complete billing. Decided to call Avis directly and found out I was being overcharged by $140! I called CarTrawler and they say that they did not bill me but I am afraid that it will still be part of the total package. I also checked airfare rates through Spirit Airlines and saw that I could have done much better directly through them as well. Same with other hotels comparable to the one I chose through BookIt.

I felt rushed by the agent to book a special rate about to expire. Before booking, I asked if this resort was pet-friendly as I was traveling from a stay at my parents' home with my dog. (I had already noticed that it was pet-friendly on the Bookit.com listing but was just verifying this). The agent said the resort was pet-friendly and there were no additional fees associated with the dog and no additional needs with the animal. After booking, I checked the website of the resort to find that the resort requires a kennel along with current vaccination papers. When I called the resort personally, I was told only Bookit.com could handle this reservation. I called Bookit.com and, after a long wait on hold, they called the resort (again I'm on hold a long time) and confirmed that I would be allowed to stay, despite the requirement to have the papers and kennel with me. However, I would still have a $75 non-refundable pet fee.

Basically, the same. I do not exist in their system, and ignored for days when I asked for assistance to cancel. They are a bunch of crooks after your money.

The advertised items are not honored after paid for. Its deceitful advertising and they refuse to refund payment. I purchased a hotel stay package with BookIt. The package was supposed to include free valet parking, IMAX tickets and some other things. After paying, we received an email that listed charges for these items that were advertised on their website as part of the package. Because the screen was still open, I was able to take a screen shot of the web page we ordered from. I immediately called, and after about an hour on the phone, I was told that it was some kind of mistake, but they would have someone call me back to resolve it. I waited over a week for the call. No response from them. I called back and explained that it was specifically for these added benefits that were advertised in the package that I chose and paid for this hotel. They again admitted a mistake. I have spent several hours on the phone trying to get them to either honor what they advertised (I emailed a copy of the screen shot to the company) or give me an immediate refund.

I purchased the trip online for my wife and daughter to Samana, Dominican Republic; package included hotel, air and transportation. Upon arriving in the hotel, they got stuck for in elevator for 3 hours with no help. My little girl got scared to death and sent me close to 50 texts messages, "Daddy, come here and help me." After this incident, neither my wife nor my daughter wanted to stay in this place. I have tried to contact Bookit.com and there was no help. The only suggestion we got from them was to get a taxi, go to another place and get another hotel at our own expense. I have contacted my credit card and received partial refund for hotel only, since Bookit.com is claiming that we used a plane and transportation. We did not buy separate air tickets and transportation; we bought the package.

BookIt is charging customers a $19.95 fee every time you modify a reservation. The policy states that it is $19.95 to cancel, but their system is set up to charge a fee if you have any changes to your reservation. I added a guest to my room and it cancelled, reissued my entire itinerary and charged me $19.95. So customers should be aware that there is a fee to modify your reservations as well.

I booked a hotel through BookIt.com and when I arrived at the hotel, I was nowhere in their system. CSR at BookIt.com confirmed the reservation had never been completed and said she was expediting my refund. There are many hoops I could tell you about from the last 2 days but essentially, they confirmed yesterday that the refund had been processed and today captured the fund from my account. You can't get anyone on the phone without waiting at least 25-30 minutes. When you call the corporate office, the phone doesn't even ring. If you try the fax number, it rings endlessly until a voice says they're unavailable and hangs up on you. This is an unbelievably shady company. Do not use them. I have filed a complaint with the Florida Attorney General as well as the BBB. Not that it's going to get my money to me any sooner, but maybe they'll go out of business if enough of us file formal complaints with the Florida AG.

Where do I start?! I made a simple booking to Montego Bay for the holiday weekend. I had my brother on three-way to make sure we were all clear and on the same page. I explained that I was meeting him in MoBay flying out of FL, and he was flying out of NY. Apparently, that was too confusing for them to understand so they booked us both for the same flight coming out of NY. I’m thinking this is a misunderstanding; I’m sure they can fix it. Long story short, after talking to four different reps, I still can't get a solution to this mess. They clearly booked my flight incorrectly and had the nerve to try and justify it by making some nonsense reason. I'm so upset right now. This was my first and certainly the last time I ever use this miserable company. To my surprise, they truly don't know what they are doing and don't seem to care either. I’m so disappointed.

Unlike other travel sites, Bookit.com does not update your deal to include new discounts or complimentary things after you book your deal prior to the new perks. First operator, Rob, stated that he can make sure he'll update my deal if that ever happened. I called the next day. Desiree refused and said that I need to pay $20 to get the perks and discounts even though it's the exact same flight plan/hotel! She put me on hold forever and refused me again after "speaking to her supervisor". I said I was going to write a bad review of Bookit.com and never use their site again. She didn't care and carelessly said she was okay with that. What unprofessionalism!

I booked a room in New Orleans. The website said there were rooms available and so I booked the room. Three weeks later, they emailed me saying that my reservation had been cancelled as the hotel had overbooked. At this point, there are no rooms available as there is a festival going on. They said they would be refunding my money. It has now been an additional three weeks and they have not refunded my money.

They lied to me about the hotel and said it was brand new. After the reservation was made, I checked. It was a dump that was being remodeled and had the worst reviews ever. I immediately called back (the wait time for cancelling was 20 minutes). I pressed option 1 for new reservation and I got the same people. They just want you to wait if you are cancelling. Since it had only been five minutes, I was able to cancel the reservation. At least, so far, I have it in writing. They are such scammers. I am calling my credit card company to warn them. Do not use this service. It’s the worst ever.

Do not be fooled by any travel deal you find on Bookit.com. Their customer service is a complete joke and you'll end up paying more in the long run if you make the mistake of booking anything with them. I booked a hotel in Anaheim, with travel insurance, and closely checked the hotel cancellation policy before booking. There was a change in my plans that forced me to cancel the booking (well within the hotel's accepted "cancellation with refund" time period). On Bookit.com, I went to cancel my reservation and there was no notice anywhere that I might not be refunded for the price. I emailed their customer service on March 21 and again a few days later. It took them 16 days to respond. On April 6, they finally sent a response, flatly stating "you will not be receiving a refund for your cancelled booking." Many of the positive reviews they've received online seem fishy. Go with a more trusted travel site.

We booked with Bookit.com also. The flight went well and the hotel was fine, although we rented a car through Bookit.com in Costa Rica and were told when we got there, we had to pay a $1,000 deposit that would be returned. We have rented in Costa Rica before so we did not think anything about the deposit since it was returned to us when the car was returned on the last trip. This time was different. The car rental company was Economy and they kept our $1,000 deposit and we have not heard a word from them even though we have called and e-mailed them about our deposit. Bookit.com claims they had nothing to do with that transaction, but they are doing business with a bad company in Costa Rica who was taking deposits from other people at the counter as well as us. By the way, the car was returned in good shape with no damage done. Beware of Bookit.com.

I booked a trip to Punta Cana in September 2012, departing in March 2013. I paid the airfare upfront and signed up for deferred billing which consisted of two payments. First payment was taken in December 2012. The final payment was due in March 2013. For some unknown reason, the March 2013 payment did not go through, so BookIt cancelled my vacation without any notification. I had already paid $3,500 for the trip. Three days before I was supposed to leave, I went on the website to print vouchers and discovered the trip was cancelled. Customer service was not helpful. One month later, I have still not heard from BookIt regarding a refund for a trip they cancelled. Just horrible customer service.

I had a $50.00 off coupon that I was given for my terrible stay in SC in 2012. I was told I could use it on my next booking with them in addition to any discounts or any rates. That was a lie. I booked a trip to FL this year 2013. They were offering $50.00 off already for booking through them and I should have gotten my coupon off for my bad stay but that didn't happen either. I called the agent back and enquired about it and she gave me the runaround and at first she wouldn't let me speak to a supervisor. Haley ** was the rep and Stacy ** was the supervisor. Nothing got resolved and for that reason I will not book through these guys again. Very bad customer service skills and they are professionals in lying. Watch out! Stay away from them!

This is supposed to be my honeymoon. Long story short, I get double-booked, same place twice, and about 2+ grand gets pulled out of my account. Calling for the refund and speaking to their customer service the first time took me 2 hours on the phone... I called back the second time because my refund still has not posted - another hour and a half! Seriously... I called a third time because the price dropped on their website - about an hour on hold. Wow! Now I get to a stupid rep stating, “We have to cancel your reservation in order to give you the dropped price.” Now keep in mind I have a $100 discount from the original booking and all the screwup that they have done. She tells me, "I will cancel your reservation, which is going to cost you a night stay and an additional fee to rebook." What the hell, I do not want to cancel. I just want the price adjustment. But no, they have to cancel and charge and rebook. In that case, you are not saving any money; in fact, you are paying much more. Oh and my discount is non-transferable to the new booking.

When booking this vacation package with BookIt, I was told that if I cancelled before a certain date, there would be a $19.95 charge, which seemed reasonable if I changed my mind. What they didn't tell me was the airfare was non-refundable! They handed me a line of BS to get me to book it. Fraud!

I booked a trip to Honolulu including hotel, airfare, attraction and car rental ($5,163.21).The attraction was a dolphin encounter, which I assumed was at the hotel (since it was advertised in the hotel info). Upon closer review, the attraction I booked was not at the hotel, so I cancelled it. I received a credit but it took a number of phone calls (minimum 45 minute wait) and email follow-ups (booked 10/5/12, cancellation 10/31, credit received 12/14). On 10/31, I notified BookIt that I did not receive a confirmation on my rental car. Many emails and calls later, I was told there were no cars available. I called the trip insurance to find if I could cancel the trip and be reimbursed for the cancellation fees, but I was told no.

This website is the biggest joke that tries to call itself a travel site. I tried to get in on this sale, and the website goes down. So I called and was on the phone for over 90 minutes just to be told sorry and nothing can be done as the sale is over. I spoke to a manager who said there is nothing that can be done. They did not even have the foresight to think about the added volume to their servers and also did not even add any staff to answer calls; they just had the normal night shift trying to take all the calls. The best she could say is they are trying to think of a way to offer a second chance!

This company is highly unprofessional and unorganized. After making a mistake on their website, it took an hour and a half on the phone to get the associate to figure out how to charge me the quoted price. Two more phone calls later, we were able to sort out the card info. Three months later, I got an email saying that I owed them a past due amount and it would be sent to Collections. They had typed the wrong card # into their system. Another hour on the phone and they sorted it out. I would have much rather paid a higher price on another site than have the headache of dealing with BookIt.

I booked a trip with BookIt.com in November 2012. I was told there was not a hotel resort fee and decided to go with this hotel, which I will not name in this complaint. I called in twice to complain since I had booked both my plane reservation and hotel through this lame agency. Had I known beforehand that this hotel had a resort fee, I would not have booked the plane reservation being that I could not get a refund if I cancelled. I know now that BookIt was only concerned about their pockets getting filled. I felt that I should not have to pay the resort fee because, once again, like others who have trusted this company, was given faulty information. Also, I was never told that the shuttle service which I paid for transportation to and from the airport required that I download a transfer voucher from the internet. This was ** service on their part. Why was this not verbally communicated to me? My overall trip was only two hours.

I booked a vacation in April of 2012 to travel February 17-23, 2013. Due to Hurricane Sandy and the loss of so many instructional days, the February vacation was eliminated from the school year. When I called to cancel the vacation, I was not conferred with regarding the airline tickets (cancel, voucher keep them). I have know been told after eight phone calls that they are not refunding $200 per ticket, putting me at a $600 loss in spite of the fact that all airlines are refunding all tickets at full face value and BookIt.com is not.

I booked an all-inclusive, ocean view trip for 4 people to Jamaica in August with transportation. The flight booked by BookIt left at midnight the same day we paid for an all-inclusive package. I requested a change so we weren't paying for a day we wouldn't be there. They charged me $600 to change the flight claiming it was a standard American Airlines charge. I then booked an additional 2 people to join us along with 6 excursion packages. We received confirmations stating that everything was set. At the airport at check in, we found out that BookIt had voided 1 airline ticket and the flight was full.

We booked an all-inclusive (food, room and airfare) with BookIt.com and were lied to by agent the David ** and by the BookIt.com website’s description of promised amenities. BookIt has claimed they have no responsibility for the descriptions they base their products (trips) upon. However, BookIt is the representative and the entity we paid for the trip. In our case, the agent charged our card more than he said and the description was over 90% false, so we thought we were in the wrong place; our vacation was more than ruined. We also became ill on the trip because the misrepresented property was substandard. We were exposed to danger in the food. We got sick eating every day and in slip and fall occasions all over the property and in strange infections we got, and no medical facilities, supplies nor personnel. We've incurred several hundred dollars in medical expense since our return and I still have symptoms.

I booked a room and then had to cancel three weeks in advance. Twenty dollar cancellation fee was charged. Next time I will use Hotels.com with no cancellation fees!

On Wednesday, July 11th, I booked a hotel in the French Quarter of New Orleans for 5 nights from 1/31 to 2/5/2013. I had another family member book the same room as well. I also purchased travel insurance through Travel Guard for this trip. After booking the hotel, I went ahead and booked my air transportation through the airline company. The next day, without a clue - Bookit.com cancelled the hotel reservation for my room and then for a family member's room. I now have airline tickets and no hotel reservations. The greatest issue that I have with Bookit.com is that they are not at all a reputable company.

They charge hidden fees. In August, I booked my vacation to Jamaica with Bookit. The week before I was leaving, I found out that I had to pay $70.00 a day per child when I got to the resort. This was a total of $700.00 that I had to pay. They told me everything was included in my vacation, but then turned around and said that there was nothing that they could do, and I had to pay it. They wouldn't even try to compensate me for their mistake.

I booked my anniversary vacation with Bookit.com to the Atlantis Bahamas with the package that they promised, which is a free Atlantis Experience Pass with the vacation. The Atlantis Experience pass included: dolphin interaction, sushi and sake tasting at the Nobu, passes to the AURA nightclub and golf tee time. Upon my arrival at the Atlantic Coral Tower in the Bahamas, the front desk refused to process us for the Atlantis Experience. They instructed us that Bookit.com did not include it in the package. I called the Bookit agent. Troy expressed his apologies and said we would be compensated when we return home. Upon my return to New York, I contacted the Bookit.com office and have left numerous messages. It has been 12 days and no personnel from Bookit.com has returned my call.

I was traveling from the UK, where I live, to meet my friends from Canada. We were set to meet in Dominican Republic. We all used the same booking agent (David **) for the hotel booking, and our bookings noted that we wanted our rooms to be close together if possible. When I arrived (after traveling on my own from England), my hotel had absolutely no record of my friends' bookings. It turned out that BookIt.com (and Mr. **) had booked us all in completely different hotels! Despite dozens of emails and calls by me to BookIt.com, I have received no apology and no offer of compensation.

We booked hotel and airline reservations including seating through the BookIt.com website on March 4, 2011. The flight arrangements called for us to have to connecting flights for our travel to Las Vegas and the return flight. We wanted to obtain VIP check-in, and thus, the following week, I called the hotel in Las Vegas. They informed me that the reservation had not been sent to them by BookIt.com. This happened two additional times, and I finally reached a supervisor at the hotel, who contacted BookIt.com and found my reservation. This effort took over two hours combined time between BookIt.com and the hotel.

We booked hotel and airline reservations including seating through the BookIt.com website on March 4, 2011. The flight arrangements called for us to have connecting flights for our travel to Las Vegas and the return flight. We wanted to obtain VIP check-in and thus, the following week I called the hotel in Las Vegas. They informed me that the reservation had not been sent to them by BookIt.com. This happened two additional times and I finally reached a supervisor at the hotel, who contacted BookIt.com and found my reservation. This effort took over two hours combined time between BookIt.com and the hotel.

I purchased in March, 2010 a vacation to Las vegas through bookit.com, and they also had an add for some meal tickets that sound very attractive, and that we're suppose to have all the participant restaurants inside Caesars Palace, the hotel where I was going to stay during my vacation. Because it was my first time visiting Las Vegas, I decided to buy the Mela tickets also, but I had a very unpleasant experience. When I got to Caesar Palace I went to the store from where I had to redeem my meal tickets. I received my card that covered four persons for three days meals. I got the flyer with the restaurants that accepted the card, and the first restaurant was Planet Hollywood, right next to the store. Me and my family went inside, had breakfast and after that, decided to take a look on the flyer.

I booked a hotel and flight to Punta Cana, DR for Monday, November 23, 2009 until Friday November 27, 2009 under Booking ID# **. On that Monday, the day of our flight, my friend and I missed our flight due to miscommunication with the airport, who had us in Terminal A when we should have been in Terminal C. We made it to Terminal C with 20 minutes before the flight would depart and we were not allowed to get on the plane. Continental Airlines advised us that the next flight would leave on Thursday and we could take the flight then.