BookIt.com Reviews

Steven (as I can recall the name) who was helping me on the phone was very professional and candid. Great customer service.

Haven't left for my vacation yet... But so far the booking process has been great.

I was able to purchase a package and called to verify that my trip was booked. Something went down with the airline which my airfare was dropped and BookIt told me to figure it out so I called the airline and they want me to pay an additional 300 for a flight for 2. I contacted BookIt and they want me to pay a cancellation fee due to a system issue and or error on their part. Unacceptable.

Paid BookIt 60 days before our vacation. Arrived at the resort and front desk manager came out to inform me BookIt had not paid for my room! I called Bookit and after 1 hour on the phone, they finally paid the hotel for my reservation and when I asked for an explanation they hung up on me. The hotel said they deal with this all the time from Bookit! The hotel was awful and Bookit totally misrepresented this place. The pictures had to be of another place because the trees on the so called beach was not even there! Bait and switch, beware and stay away. They take your money and don't even pay their bills!

I booked a room at the Riu in Ocho Rios months ago and received a confirmation. I'm due to travel tomorrow. Last night I receive a call stating that the Riu is no longer honoring their bookings and that they will relocate me at a different hotel in Montego Bay. The customer service person had me on hold for 20 mins and promised me that someone will call me first thing in the morning to confirm my new reservation. I called them at 9.30 a.m. and once again I was put on hold. When she came back on the line, she said I have to speak with her supervisor at 11 a.m. as they still can't confirm my new reservation. After reading all the reviews regarding Bookit.com, I'm starting to think this is a scam.

They sent me an email at 9:00am the day before we leave and tell me that the RUI is not available and they will need to relocate us. They only offered 1 place the Villas Playa Samara. This is not the same all inclusive we paid for 10 months earlier. They took my money, sold me one thing and then at the last minute tried to deliver something different and not comparable. This is fraud. Do not use BookIt.com. I wish I could talk to the other party that was robbed by them in the previous post. BookIt.com should not be able to get away with this type of larceny.

I can say without a doubt, this is the most UNPROFESSIONAL JOKE OF A BUSINESS I HAVE EVER DEALT WITH!!! Two days before we head to our "dream vacation" they CANCEL our reservations without being able to provide a legitimate excuse, claiming the Riu Cancun suddenly cancelled their contract with BookIt (apparently for good reason because this company is a SCAM). Then, after hours of speaking to their "representative", if you can even call her that because she clearly has NO idea about customer service nor how to do her job, she regrets to inform us that we can either wait for a return phone call the next day, ONE day before our vacation, to confirm a new hotel, accept a downgrade of our package or cancel our vacation entirely.

I ignored the BBB reviews about this company and gave them my money anyway. Big mistake. When I arrived at my Cancun hotel they informed me that they had cancelled my reservation the previous day due to a failure to pay. I called BookIt and after 40 min on the phone they payed up with the hotel. The hotel told me this was happening with all the hotels in Cancun. The good news was that the Flamingo Hotel upgraded my room to the ocean side at no charge. Never again!

I searched for a flight+hotel on Bookit.com from Boston to Cancun, and got a message on my browser asking me to call Bookit.com for a "special" flight deal. I called them and the agent sent me the deal over email. However, I found another better flight on Bookit.com so went ahead and made my booking. I emailed the agent back letting her know that I had booked. She responded saying that she had an even better deal and that I should call her. So I did. The agent made me cancel a booking I already had, assuring me a full refund, so I could get a better deal. She told me that everything was confirmed on my new booking and that my old booking was completely cancelled. None of the 2 were true.

Summary: BookIt charged my Credit card for $5874.xx for a vacation, but when I didn't get an email confirmation the next day, and called them, they did not have ANY record of my vacation and when they offered to re-book me, they tried to sell me the same exact vacation for $8000+. Not Good Service! Specific Details: On November 30th, 2015 (Cyber Monday), I followed a promotional email to Bookit.com to look for good deals on all inclusive Caribbean vacations. I went through the search process, and found a vacation I was interested in, but there was no way to guaranty that we would have adjoining rooms, and we have a 10 month old, so we really need an adjoining room.

The price is not advertise correct. You will be charged 180 at check-in for resort fees and cleaning fees. When you call BookIt to fix it they hang up on you three different times!

We just returned from a trip to Jamaica. We have booked the last 10 trips through BookIt. Something has changed with BookIt. My last trip the airline seats that I chose were not available and I had to pay $250.00 extra to get a seat with my husband. My prior vacation our seats weren't available and we were placed in seats apart from each other. I spoke with BookIt and they are unwilling to compensate us for the extra money we spent. DON'T BOOK AIR THROUGH BOOKIT!!! We will never use them again!!!

BEWARE. Bookit.com DOES NOT stand behind their customers! I had an issue at the car rental counter and they offered no assistance. I was traveling with a disabled person and had no choice but deal with the car rentals terms. I called 1st thing in the morning and was told to fight it out with the car rental! ACE RENT A CAR OF FLORIDA also refused to assist. A $58.60 booking became a $208.13 charge! Bookit used CarTrawler for the booking. I would say stay away from all three! Bookit has found a way to set you up to fail! Ripped off Michigan Resident.

On September 5, 2015 I booked a flight for my cousin and her husband. I immediately noticed the same amount of $612.36 was charged to my account twice. I called BookIt and was assured that the transaction would drop off of my account. This was not true. My account cleared two different transactions in the equal amounts of $612.36, totaling $1,224.72 on September 8th. I called the company to inquire about this additional charge and was told an email was sent September 6th to my cousin (which she never received) stating that the same flights were "double booked" and I would receive a refund of $612.36 in 3-5 business days but could take up to 14 days depending on my bank. I called multiple times over several days to inquire about why it was taking so long to return my money that was basically stolen from me. I did not book multiple flights. There was no reason for this to have happened.

In May we booked our vacation for the third week of October at Grand Princess Sunset resort in Playa Del Carmen through BookIt. We have confirmation emails from BookIt and we called Grand Princess to confirm our reservations a few weeks before the trip. We arrived at the hotel about 10:30 at night to be told BookIt had not sent the money for our stay and we would have to either let them put a $1700 hold on a major credit card or pay $850 cash to cover a 2 night stay until BookIt's offices opened on Monday to "resolve the issue." We had no major credit card with us nor did we have that much cash.

I arrived at the hotel and had trouble checking in even with my BookIt confirmation 3 code. The hotel said they had not been paid. I called my bank and the money had been taken out of my account. The hotel manager said to give me a room. An hour later I was kicked out of the room because bookit.com had not paid the hotel. I had to either pay again (pay double) or leave. I called Bookit to get my money back and they wanted to charge $50 fee to give me my money. I had a fit and they waived the fee and said I would have my money back in ten days... a month later no money. I called and after an hour they said that they will not refund my money. Bookit says that they never charged the card however my bank did debit my account to bookit.com. I'm so angry. I will never use them again and will send everyone I know to another website. Don't let Bookit screw you over!

Stay away from Bookit.com!!! I booked an all-inclusive 6-day vacation for 2 people to Las Vegas staying at the Cosmopolitan Las Vegas hotel. I called Bookit to inquire about the drinks included with my vacation only to be told my vacation is not all-inclusive. These were my options as far as they were concerned: 1- full refund. 2- $100 credit and submit food and drink receipts after my vacation and they would decide on the back end if I would be reimbursed. 3- $250 credit with Bookit for future use and $250 refund.

We have traveled several times with Bookit.com. However this trip has had three huge errors. The worse of the errors... Bookit.com kept my charge card number and charged over a thousand dollars without reason, permission or even due. They had NO right to charge this amount and all they want to do is say, "I AM SORRY" and give me a $100 coupon to book another trip within 12 months. I told them, "I can not book another trip within 12 months," and they know that. Nor would I book with them again... EVER.

I book a hotel resort for 9 people. But since they could only book 3 rooms at a time I had to do 2 separate bookings of a five rooms in total 3 in one booking and 2 on another. They gave me this PayDelay plan that breaks your payment in two so it be more flexible and gives you time to pay for the whole thing. Ok. The lady said the first payment would be on the 18 of Sep. Fine I paid for that. Then the next payment was supposed to be the 25 she said. So I went to deposit the money on the 24 so that they charge for a final time. When I check my email it says one of the bookings is cancelled because the payment was being charged on to my card by the 23 when this lady clearly said Sep 25.

This was supposed to be on a limited type trip, we are in our 70s. The prices very HIGH and no way to go from the hotel but hire a ride. The hotel and all the rest was very good but don't go if you don't take plenty of money and credit cards and they mischarged my credit over 80.00 usd, don't know what for.

I booked 2 months ago at Grand Riviera Princess Cancun through BookIt and at the time I was checking carefully about the activities the room I picked. I called customer care and I asked them for the room I wanted to pay - it doesn't include all the places the children swimming pool. I asked them "can I access or not?" and the answer I got it was, "oh don't worry about that. You access everything." The only difference is for what you paying is your room. It's a bit smaller than the others." I called them again the next day because I wanted to make sure if I was able to access that swimming pool because I was going in family vacation, and another agent assured me that yes. When I arrived at the hotel and I went at the family club they told me "you can't go in because you didn't Pay for that. If you want to there you have to pay $10 each person."

Writing a positive review because everyone else here seems to complain. We did a 2-night getaway, and Bookit.com had a slightly better price PLUS they included daily food and drink credits for the resort! I was taken aback by all the negative reviews, but if you google "Hotwire.com reviews" or "Priceline.com reviews" (both VERY reliable sites), they are wildly negative as well. The bottom line: do your homework, people. Read the fine print. Read reviews on the hotel you are booking. Take screenshots of the terms & conditions if you feel nervous. If it says "no cancellations", don't get mad and leave negative reviews when you can't cancel without a penalty. Our experience with Bookit.com was great, and yours will be too if you only read and understand the details.

We booked Miami hotel thru them with free airport shuttle and we have hours of runaround with no compensation for their false advertising.

They gave us vouchers for activity and restaurant but we were not able to use either one because nobody honored it.

Not only does BookIt not follow through with your "reservations", but they also have TERRIBLE customer service and refuse to refund your "reservation". I thought I booked a room through BookIt at the Hotel Pennsylvania in NYC; I booked it around 8 pm and I received a confirmation email. Then, I got to the hotel around 3 hours later to find that I didn't have a room.

I had to cancel a reservation due to a death in the family. I was given a credit. But when I went to redeem was charged changing fees, booking fees and was charge $220 more per person for the same flight I could have got online from airline site. Please beware of this company very bait and switch tactics...

Made a reservation with BookIt that took about 2 hours on the phone with a representative. We leave for Playa del Carmen in Riviera Maya, Mexico and check in at El Tukan Resort and BEACH Club. El Tukan is only a roach motel and not a resort as they portrait on website. Not a beach club either as the beach is about 8 blocks away and very dirty as it is a public beach and not a club. Getting back to the resort, this dump smells like urine and feces in every hallways and staircases. The rooms were smaller than a closet with no towels, no phone and no wifi (Bookit says "free wifi"). Mexico is very hot and air conditioner was broken and leaking in our luggage. Asked management to move us to another room but all the room are all the same and all below acceptable level. After several moves around this resort, we decided to settle in and contacted Bookit as they advertise as 100% satisfaction guarantee.

I booked a room from BookIt and the charge was going to be $536.47 and it would be charged to my credit card if I was satisfied with the amount. So I BOOKED IT and my conformation number came up. And the billing information... Well I was charged $667.47. So I called BookIt and told them my issue. Well they didn't care at all so I told them to cancel my reservation. They said it would be $25.00 plus the $19.95 cancellation fee. I explained that the amount that I agreed to and the amount charged wasn't the same. They said they couldn't do anything... NEVER AGAIN WILL I USE BOOKIT they are fraudulent in their pricing.

Reserved a room for 2 nights for a party of 5. At check in only got a double. Hotel was booked solid w/no cots. Picture on site showed double w/ sleeper sofa. Was on hold 30 min w/ Bookit only to be told a supervisor would contact me.That call never came. Used Bookit before never had a problem. Truly disappointed.

Do not use this online company. I researched all day before deciding on BookIt. My problem - I didn't research their reviews first. My $5000 credit line credit card was denied so I called. I was told by the representative that my billing zip code didn't match my address so he would help me book. He did and when it came to process he said I was declined again. I called my Discover card service center, they told me there was no problem with my card but I had 2 separate holds each for $658 for US Airways. So while on the phone with the Discover Card rep I asked the BookIt rep to give me the confirmation numbers so she could cancel these holds. He tells me there aren't any because the card did not process. UNBELIEVABLE!!! So my Discover Card rep has to call US Airways to get this removed. I'm still having problems with the hold on my card. NEVER AGAIN. STAY AWAY FROM THIS SITE.

This company has terrible customer service and will rip you off with ridiculous charges if you have to make ANY adjustment to your reservation. They say the cancellation fee is $19.95, and then they add another $25 for "MANUAL PROCESSING." They also could not care less if you are unsatisfied. They are worse than COMCAST, which says a lot! I paid $45 to cancel a reservation 24 hours after making it. DO NOT USE THEM.

I used "Bookit" for hotel reservations in Bethesda and had to pay for the hotel before arriving. Upon arrival my traveling companion felt unsafe in the room we were given and refused to stay. I had to walk away from the total payment of over $400. I WILL NEVER USE BOOKIT AGAIN!

So I booked 2 rooms in Las Vegas. One for myself and my wife and 1 for my parents. My mom called me to let me know that my dad was not well and would not be able to travel. So I looked at my reservation confirmation and it stated I could cancel my room before a certain period and the cost would only be $19.95. When I called to cancel the "one" room, I was told that they would have to "modify" the reservation and cancel both rooms and re-book at the new more expensive rate! After waiting on hold for more than 25 minutes a supervisor explained this ridiculous scam to me and rather than give them any more of my time and money, I had them leave the reservation as it was. NEVER EVER use this company again. Oh, by the way... they're based in Florida which has some pretty lax business oversight. Beware!

All visitors to this website are advised to avoid this agency. The motivation to save on fares and room rates are the lure of this website. You soon realize the company has clever means of generating unjustified charges, simply unfair charges to generate revenues. I was double billed for a flight, paid twice the fare! When I tried to cancel I was told the fare is non-refundable, and my second charge would not be available for two weeks. After depleting your bank account and you have no funds to pay for the hotel, they charge you $25 for each time the payment is declined by your bank. So after being charged $100 in fees and you try to cancel they charge you another $20 to cancel your booking. It's a scam. Burned up 3 hrs of my time. The aggravation. Vacation ruined.

Tried BookIt.com to book our vacation this year and will never use them again. The price dropped more than $200 on the vacation we booked and they refused to even respond to my requests for some kind of accommodation. I emailed several people and wrote and mailed personal letters. Not even considerate enough to respond to me with a "sorry but that's not our policy". They just completely ignored me. I'll go back to Orbitz or Travelocity where at least you can get some help.

I had the worse experience ever!! I am just letting everybody know I booked a suite of two bedroom 7 months prior to my vacation. When I got there, they told me I had no suite!! I drove from Las Vegas to San Diego. I had no place to stay. I was in the middle of nowhere with no room, no suite or anything with my entire family!! BookIt had over booked the place I reserved!! They didn't even bother to call me or send me an email to let me know prior to me driving to a city were I have never been at!! THINK BEFORE BOOKING ANYTHING WITH BOOK IT!!!! NEVER AGAIN I WILL BOOK FROM HERE!!

I booked a vacation through bookit.com's payment plan. We made the first and second payment. Then on the day the 3rd payment was supposed to go through we got an email at 8 PM stating that it was our final notice that the payment was declined and that the booking would be canceled. Then at 9 pm another email stating that the package was canceled and all funds were forfeited. There were no other emails, phone calls, nothing.

I booked a week stay in Orlando on Bookit.com and we were excited about our trip this upcoming August. Until, twenty four hours later we find out our daughter, an Army Reservist, has a changed date of her two weeks a year training and her one weekend a month drill. After speaking to Bookit.com we discover we can't change our arrival time by 12 hrs, unless we pay an additional $170 plus dollars. And the insurance: Lodging Protection Plan doesn't help in this case. We are going to enjoy our vacation but "Booking it" will not happen again. We are going to wait on our daughter and hopefully we'll still have our Reservation at Liki Tiki. Be advised things aren't as they seem.

BookIt.com is worthless... READ AND BEWARE!!! BookIt.com has ruined the wife and I lil one on one personal vacation to Vegas. BookIt.com charges you for the entire vacation package but doesn't tell you all the hidden fees when you get to the hotel... The agent did say there is a "POSSIBLE" $150 resort fee but when we got here the resort charge an additional $350 on top of the POSSIBLE $150 resort fee... $500 extra on top the $1000 vacation package we already paid for... it's kinda messed up to get to Vegas from Texas and get a charge $500 more at check in when you expected to use that money for fun time.

I was super excited to book my vacation to Vegas. Saw a great deal on bookit.com and went for it. The representative I spoke with was nice and helpful. We discuss different options for my trip and proceeded to the payment portion after making my payment. The next day I see that my account was charged 3x the amount I agreed to. I called Bookit and they told me.. "Oh we don't see any additional charges besides the one made." I had to call my bank, get them on 3 way, and spend 3 hours on the phone trying to resolve the issue.

On June 14 2015 I booked a reservation for "MY Boyfriend" and myself for our two-year anniversary. Clearly knowing his last name and mine I inputted all the information once I hit confirm booking I had no clue how much of a nightmare was ahead of us. We got our first confirmation of the booking and it had both our last names as mine (I'm a 46-year-old widow) at that point I logged onto United airlines to make sure it was not the same on our flight information at that time it was not I tried upgrading our seats and it wouldn't let me so I just figured it was a delay in the two company's system update. Boy was I wrong! My Boyfriend started getting emails confirming us with the same last name for everything. I brushed it off because I had already looked at the airline reservation--BIG MISTAKE! Keep in mind humans in a few different departments are inputting the information into the computer.

I made a hotel reservation and the first indication of an issue was the hotel did not show the booking for several days. Then, due to medical reasons, I needed to cancel. BookIt makes if very difficult to cancel, charges a minimum fee and when I did all of that, I was told I cancelled but there was an error, and to call their customer service. I waited over 30 minutes on hold, listening to the music and announcements. One of them suggested there might be a $25 agent's fee for calling (wait, they TOLD me to call....). So, we shall see, but this is a cumbersome service and has a lot of very subtly messaged fees.

I booked with bookit.com in April for a trip in July. At first, everything seemed great, the hotel was confirmed and so were the flights. I signed up for a payment plan. I made the payment for the flights and then there were to be three payments for the hotel, one each month. Right before my last payment ($108) I lost my debit card and my new one didn't arrive on time so I was sent a notice stating that as a courtesy they would push the payment date. I was given until July 2nd, via their email but on July 1 at 10:38pm I was notified that my booking had been cancelled and all my money was forfeited.

I received three missed calls on my cell phone from BookIt.com, all on a holiday and within one minute of each other. I had never done business with this company before, so I called them back to find out what was going on. They told me that my number was associated with someone's vacation booking. The individual's name was unknown to me. I informed the customer service representative that the number was incorrect and requested that she remove me from the calling list. She said she had.

Booked a Hotel in Vegas for a weekend using BookIt. They charged my credit card immediately for the agreed total. After my stay I was charged an additional $98 from the hotel. BookIt informed me that the hotel had a resort fee that was in addition to the rate they gave me.

June 9, 2015. Booked a vacation for my family of 5. I specifically called twice 2x before leaving and confirmed that my room had a large balcony with jacuzzi as pictured in the ad. The persons I spoke to told me yes. I did not have to request or pay extra - it was included. When I got to Mexico they said NO it was not included and I had to pay $100 extra a day to get that type of room. I was very upset. I called BookIt and was on hold forever. I tried for 2 days and never got through. The wait time was crazy and I was paying for these calls from Mexico. When I got back I complained and they said there was nothing they could do. The person I spoke to was very sarcastic and basically could care less. Do yourself a favor don't use them - very frustrating. Also I forgot to add the hotel was not like they advertised. Half of the roof was missing due to a storm. Also they did not care about that either.

Booked Knott's Berry Farm Hotel with Bookit.com for great price. The money agreed was taken out of our account. Six months later, we get a collection bill from Bookit.com saying we were default on our payment. I called and was apologized to, it being their mistake that an error occurred and no money came through that week, so they needed me to pay now with a late fee. While on hold, I pulled up my bank record and had paid. I asked for a fax number so I could show proof that the money taken out of my account clearly said Bookit.com. I'm sorry I don't have the names in front of me when I came across this page. I was given a non-working fax #. So I called the hotel who said we had no outstanding charges. We were there one night.

Booked a hotel. It was incorrect. I called to rectify the error. They want to charge for everything! They were rude and when I asked to speak to a manager, I was placed on hold for an hour (I hung up at that point, never speaking to a manager). I call back and tell them to cancel everything. They charged me $82 to cancel! Why on Earth would anyone pay $82 for a cancellation!?

Bookit.com is a fraud company. I booked a hotel through them in Panama City. When I reviewed the reservation details later the same day I found that for a one night stay I would be charged extra $150 in cleaning fee and $49 in 'damage waiver fee.' So, my one night hotel went from $340 to $ 500 per night!!!! I called them immediately - ridiculously long wait times. I told them that I was not told about these extra fees at the time of booking and that I do not want to pay $500 per night. Their rep. kept insisting that the extra fees were written in fine print on the booking site and therefore I should have seen it. Also, even though the booking was for 4 days away, they would charge me the full amount, even if I cancelled. I do not know of any other site that has more deceitful business practices and horrible customer service. I am going to ask my credit card company to dispute the charges. They are truly horrible!!!

I WILL NEVER USE BOOKIT.COM AGAIN! They are LIARS and give you the run around! We booked a Cancun trip with BookIt for my daughter's 10th birthday. We were very excited. Our party consisted of my husband, daughter, myself, and my parents that also booked with BookIt. We booked with an agent named ** who was great and very helpful. We spoke numerous times and made our reservations to leave from Miami at 9:50 AM. All was great or so I thought!

I booked a motel with BookIt.com in San Francisco, CA. It was at the Monarch Hotel. When we arrived at the hotel, we were afraid to get out of the car. There was people using drugs and prostitution was evident. I called BookIt and they told me they could not refund my money. I just do not want anyone else to get rip off like my sister and I did.

I've booked a few trips through here and the last reservation I made will be my absolute LAST reservation ever through their service, and I'll explain why. I was stuck in Atlantic City and a lot of the hotels didn't have vacancies because third party companies had purchased the rooms in bulk. I paid BookIt 391.00 for a room at a Premium Hotel on the Boardwalk and some type of way only 325.00 made it to the hotel. Upon checkout, I was told that I still owed money because all taxes had not been covered. I was confused because I knew I had paid at least 60.00 more than what was listed on the receipt at the hotel.

A bunch of crooks! Their customer service department are a bunch of robots. They did not listen to what we were saying. They kept putting us on hold for a total of more than 3 hours! We purchased activities worth $300 and it somehow got lost. They kept trying to tell us that we didn't pay for it. We tried to get to the management but they kept putting us on hold! Horrible horrible customer service. I will never do business again with these people. STAY AWAY FROM THIS BUSINESS!

Wow, all I can say is think before you book your flight with BookIt.com. I definitely got a good deal on my flights, but for good reason. The whole operation that they are running is shoddy. I booked a round trip flight a month ago form Boston to Moscow. The flight was through Lufthansa and I had one stop over in Frankfurt, both there and back. My travel plans changed and I needed to change my flight home to just be from Munich to Boston and on a different date.

Bookit.com booking failed do to their internal server error resulting in an increase of $800 on airfare. Their people including upper managers refused to help us. This was just 12 hrs after getting confirmation from BookIt. Their people were extremely rude and constantly talked over me when trying to explain the situation. This is the second time I have had trouble with their bookings. Will never ever use them again and would highly recommend no one use them for anything. Worthless thieving company.

We booked a family vacation for this summer for 9 people in excess of $10,000. We were travelling to Puerto Vallarta. The US has issued a travel advisory for Puerto Vallarta and cruise ships have also stopped traveling to the area. Yet they and united airlines would like to charge us each $250 to change our flights. This seem highly unethical and borderline illegal! DO NOT USE THIS BOOKING AGENT.

I regretfully used bookit.com to make my honeymoon reservations. Their advertisement is tricky. They post cheaper prices based on one person, even though you are looking for two people. I booked a $10 p/day car rental, when I arrived to Cancun the real price with insurance was $50 per day. I also paid around $1,350 for 3 night stay, 2 people, at the Hard Rock Hotel Cancun. When my wife and I got there the reservation was made for one. I called and the bookit representative couldn't care less. After two hours on the phone, pretty much he told me it was my fault and the only solution was paying extra, which I did. $225 more. I couldn't booked the stay with Orbitz for $1,500. Same thing happen with a hotel I stayed at Playa del Carmen.

I book a trip with BookIt over 30 days ago. I receive a confirmation day before. 6 hours before I was ready to leave, they left me a voicemail saying I no longer have room. Then they're telling me because it over 24 hour limit I can't cancel the air flight. So they wanna send me to a different place now going from 4 and half star hotel to 3 star that was nothing like the place I was planning on going. I call the hotel to see what's going on they telling me BookIt never booked my room. So at the last minute now they're telling me I have no room so I had to cancel my trip 6 hours before I was leaving.

I called to find out pricing for my trip to Orlando. Me and my partner was both on the phone. I was at work. I'm a USPS city carrier so the lady was checking flight that worked with my time. She found one. A Monday at 7pm which I told her I wasn't sure if I can make that time. I need to speak to my supervisor. She us we can book and call back if we need to change it. I asked her, "will there be a charge." She said "I'm going to give you my line and it won't be a charge."

Had a reservation through BookIt.com. Got there after midnight and the customer service number was not being answered once the person who picked up the phone transferred me. I called a couple times back and no one could answer my question till next morning at 9. Had to sleep on the front seat lounge till 7 next morning.. why no after hour services in case of any emergency is what I fail to understand.

I have booked through BookIt several times and all experiences have been OK to say the least, except for this most recent experience, I must say I had the WORST experience EVER! BE WARNED! I booked the day of my vacation (yes it was the same day) but I never thought I would experience the WORST day of my life.

This was a Christmas trip Booked in Dec for Apr of this year. Trip to Haciendas Tres Rios in Mexico Riviera Maya. Manager who promised all was fixed **. My wife and I have left several messages for this man upon our return from our disappointment and there has been NO RETURNED CALL OR EMAIL TRYING TO FIX THIS Situation Below!!! Very Unprofessional. I'm reaching out for the owner Arthur Bud Finlaw to make this right now! Customer service needs an overhaul. We were hung up on so much it would make you sick, stressed out! Please read my story.

Reserved and paid for flights & rooms, flights had more stops than I booked, arrived in Mexico - resort had no rooms for us. BookIt refused to resolve. Upon arriving to Sunset Royal Beach Resort on February 19, 2015. Our group was informed that none of the Hotel confirmations (4 separate rooms) booked on BookIt.com in Nov. 2014 was on file at their resort. Sunset Royal informed us they had not received any funds for our rooms. They informed us that ** was the person that Sunset Royal typically deals with at BookIt.com and that she had not followed through with our reservations to secure our rooms. I have an email confirming my reservation dated Nov. 24, 2014.

Recently we booked a reservation for what was advertised as a 2 bedroom hotel room. That was supposed to be 2 rooms separated by a door. Once we submitted the reservation and paid our detailed came out as a double room. When we got to the hotel we were told that we only have one room with 2 beds. Our romantic getaway extended weekend was ruined at that moment when we were having to share a small hotel room for 2 adult couples. When we called Bookit.com they said that is what we booked. They had taken the advertisement all 4 of us saw down and now have nothing to go show.

The menu is very confusing on the helpline. Once you do speak to someone they are very slow in processing your question and continually transfer you to someone else. Before you know it you've been transferred 5 times, cut off once and unsure if this is really worth an hour of your precious time. I will not be using them ever again.

Warning - Bookit.com did NOT book my hotel stay in Vegas with the hotel and I booked the reservation months prior to the stay. Several days prior I called the hotel to 'check' on my reservation and they did not have a reservation for me. I then called BookIt.com and their customer service rep ** said that she was faxing the hotel and emailing them. A few days before I had a bad feeling and called the hotel to make sure it was there... NOPE no reservation and they never received the fax nor an email. The HOTEL Reservation Manager had to Log onto Bookit.com and with my confirmation number verify that I actually did reserve. This is apparently, from what I am reading online, common practice. Bookit.com is PAID to reserve... it is fraudulent if they do not do what they contracted to do.

Made reservations & specifically requested oceanfront room. Ended up being ocean view. Bookit.com said when they booked it, they never actually told me it was ocean front so there was nothing they could do about it.

Recently booked a trip for the 2nd time with BookIt.com, first one had some issues but thought it was a fluke and we would try again. Our spring break vacation was booked in September 2014, on Feb 6 we were notified by the airlines our trip was cancelled. However, United was so kind to put us on an overnight flight and we would arrive the next day. SO we would miss an entire day at our All-Inclusive resort and we would PAY for a motel. (We had 2 rooms at our resort). I was on the phone from approx. 8 am til 6 pm (from 4 - 6 pm my husband was also on another line). We were told the flight was cancelled due to mechanical, the airport cancelled, to the last one was the airline forgot to figure in time change and our flight would no longer connect. There was a 4 am flight to arrive the same day but we were not placed on that. When we contacted BookIt.com, they said there was nothing they could do about it.

Never use BookIt.com. On hold tonight with very rude **. BookIt booked a flight which was unable to connect with international connection. On hold for HOURS. Blaming airline BookIt error. Rude, no customer service. Will contact all applicable agencies! Do not use!!!!

I had two days booked at the Marina Inn Hotel well in advance through BookIt.com. I received the confirmation and fully paid for my stay making me believe that a room would be reserved for my stay. 1 hour before my scheduled check-in, I received a call from a BookIt.com representative telling me that I had to be relocated to a different hotel due to complications on their end. The representative was kinda courteous and wanted to help in any way possible. It sounded like they would be reprimanded if they booked an additional hotel that was well over the cost of what had been reserved.

Tried to drop the last day of a three day reservation. Was on the phone for one hour and ten minutes. Finally told me I could be refunded for the one day but I had to call Bookit at the time of checkout. I asked if I would be on the phone for another hour then. The woman speaking broken English said she does not know. It took five minutes for these bozos to get my card number and take my money.

I was trying to book a hop on hop off tours and the advertisement shows buy one get one free. There was no indication that you have to use the tour by March 31 otherwise it will not apply. When you typed in your selected date the price changes but the buy one get one free was still showing down at the bottom of the price you have to pay. Therefore I press continue to book. However when I finalized the transaction, it only shows one voucher showing the voucher is noncancelable and nonrefundable.

I was booking a stay at an all-inclusive in Mexico via BookIt.com. I came to the final screen, verified all of my charges and clicked the "book it" key. In the confirmation page, I notice that I was charged $550 more than the previous screen said. Noting this mistake, I called BookIt... after several re-directs I was told that BookIt.com could not do anything until the resort's reservations office opened the next day. Noticeably irritated, I requested to speak to a supervisor. After 45 min on hold, I was hung up on. I called back and demanded to speak immediately to a manager, after a brief hold, I was put on line with "**" who explained that the cost delta sometimes happens with airline bookings, but never with hotels and since I did not have an airline booking in my package, that I must have made a mistake and not the website. He said I would have been "redirected" if the rate had changed.

My daughters and I booked a trip to Puerto Vallarta. It was a very, very subpar resort. We paid a lot of money for this trip...the room was dirty and it went downhill from there...we simply wanted to transfer the reservation. We have to wait to be issued a refund and pay out of our pocket for another property. We were on the phone forever to work this out...Really Book It? Send us to a lousy, dirty property and don't even stand by your customers?

Booked my trip to Maui Sept. 2014. We were to leave Jan. 19/ 2015. We call bookit.com before we went to the airport. Everything's good is what we were told. We go to Air Canada desk to find out our flight left the day before, Jan.18. How can this happen? Our room was booked for the 19th, our car rental, everything. They said they e-mailed me twice, no e-mail had been sent to me. After weeks of calling and e-mailing bookit they finally got back to me. They told me about the two e-mails they sent me, but not to my e-mail. They said it was the one I gave them. I have only been using a computer for a few years. I've only had one e-mail address the whole time. We had to go to Westjet and buy two more tickets, over $1,100.00 more out of our pockets. Bookit will take no blame for this mix up, but did offer to give us $100.00 off our next booking. I think they should be remembered in the future as "DON'T BOOK IT."

They charge hidden fees that you are not aware of until it's too late. And you have to wait forever on the phone to cancel your reservations since they ask you to call if they can't cancel it for you online. But when you want setup reservations they answered within 2 minutes - to cancel 15 minutes or more wait time. I will never used Bookit.com again. I have two reservations with them now since I already cancel one. I will use the 2 and will never recommend anyone to use them again.

DO NOT USE BOOKIT NO MATTER HOW GOOD THEIR PRICE IS!!!! They advertise one price but then will change things on you causing you to pay more money! They are terrible! They do not care how angry their customers get or how many complaints they have. DON'T USE THEM!!

I booked a trip to Cancun for my family in October 2014 to travel in March 2015. I had never used bookit.com and I should have read the reviews but I didn't. Unfortunately on the day of our trip there was an ice storm in Dallas where we live and American cancelled our flight. I was able to reschedule the flights but had to do it myself as bookit.com was no help and referred me back to the airline. I then called bookit.com to change the resort and after holding for an hour was told that they couldn't reach anyone at the resort to verify the change or the cancellation policy. I called the resort directly and within 10 minutes they were able to answer my questions. I called back bookit.com and this time around got a much better agent: **. She was wonderful but because of my overall experience I will never use bookit.com again and would warn others to proceed with caution.

My best friend is getting married in Cancun, Mexico and to help me save money on the trip she found a deal on Bookit.com for the exact resort and time of her wedding (May 2015). After talking with my parents the 3 of us decided that we should all go.... and that's when the nightmares started. We first booked my trip and it seemed fine. Then we booked the same trip for my parents and everything with theirs went through perfect. My flights unfortunately did not go through to the airline (US Air/American Airlines). So we had to book them again separately. The agent told me that I would see 2 separate billings on my credit card statement because of this - one for the hotel and one for the flights. When she booked the flights she got the travel dates wrong so my hotel was booked for May 3-10, 2015 but my flights were for March 3-10, 2015. So, she sent a cancellation and started over.

I booked a trip last August to Punta Cana and had canceled my trip because I was going to Florida instead. I could not cancel my Jet Blue flight so I had a flight credit of 976.00 to use before 6/2015. I called BookIt on 2/22 to book a flight to Florida and I was told it would take 3-5 days to get confirmation and some one would contact me.

Last month I booked a room at Cardiff by the Sea in Encinitas, Ca. through BookIt.com for Valentine's Day this year. I received a confirmation from their site and my card was charged immediately just as the email stated. When we arrived at the hotel on Saturday, February 14, ready for our romantic evening by the sea, the hotel staff could not locate our reservation. When I handed her the confirmation papers she said that Bookit.com never sent them the reservation and of course being it was also a holiday weekend (President's Day) their hotel was completely booked. Their staff was so nice they even jumped online looking for a hotel for us caused by the mistake BookIt made.

The customer service agent spoke fast and not understood. Had to tell her that repeat again a lot of times during the conversation. End of conversation, woman told me that my reservation was made but she put for the wrong date and I told her. Then she told me that there was not available rooms for this date and I told her that void the booking and she told me that would not give my money back. I asked to speak with supervisor, I talk to him and explain what happened and told me they were going to review the call. This takes 1 to 3 days to have an answer for me. They will to contact through email or they will call me which never happened. Wait and call them again and told me that the call was very clear and they are not giving my money back. I asked the number of corporate and gave me the same for customer service and talk with another person and nothing - the same said the call was clear.

We booked four couples in to Sunset Marina Resort in Cancun. We arrived yesterday with our confirmations in hand and the resort stated that BookIt.com did not provide four reservations but rather three rooms. We booked deluxe lagoon suites and they would only give us two suites and one efficiency. We called BookIt.com from Mexico, spent three hours on a call with no resolution! The resort blames BookIt, BookIt.com blames the resort, but neither the resort or BookIt.com honored the documents we have. The documents I have from BookIt.com have all the confirmation numbers, yet they did not assist in resolving the issue. Apparently we need to proceed legally.

Made a reservation with motel. Bad weather, called motel and cancelled. BookIt still charged my credit card $122.00. BOOKIT sucks, is a rip off. They charge your card immediately and will not accept cancellations!!

They are the most unprofessional company I have ever worked with. I tried booking a trip for my family to Disney. After noticing the wrong date on my booking confirmation, I immediately called them to fix the problem. The person I spoke with on the phone told me I could not change the date but I had to cancel and rebook. Upon canceling she advised me I had to pay $19.95 for cancellation. I thought that was ridiculous given the fact that it was not even 20 min since I booked but paid.

I've booked a trip with this company for the first time and definitely never ever again. My experience while booking and getting them to take the money was phenomenal, quick and extremely easy. ...but of course as soon as I needed to make modifications. . Not cancellations, I was told it was considered the same thing.. Haven't been able to get any of my money back. The runaround in their customer service departure is disgusting. It's as if no one knows what they are doing or are talking about. ..I'm extremely disappointed and will never ever use or recommend these people to anyone EVER!

Booked a trip to Punta Cana DR. It all started at the airport, met rep. sent to wrong hotel, 2-3 hrs later at right hotel. Next day met rep, oh I'll write a report, whatever. Hotel, Dreams, nightmare!!! First toilets don't work, a/c sucked. Moved to new room, moldy smell mini refrigerator. Then the rain, argued with the help in the hall over umbrella, "it's in the closet", "no it's not", "yes it is", "no its not". "Give me yours, no no no get a supervisor". Called front desk 4 times no answer. Go the front desk argue again, "it's in the closet". Bottom line if you didn't book with the hotel, they can't help you. Try to call, book it... no one to call... between a rock and a hard place... Next time no **it.com, book straight with the hotel. Never again.

I was trying to redeem my flight credit for my honeymoon. I received the worst customer service I've ever experienced. I called for 2 months almost every day trying to redeem the flight credit and went through the same process, submitted the same information 7 times because with every call they would say they never had any trace of me contacting them. I’ve asked to speak with a supervisor on several occasions but that only meant being on hold for 45 minutes and the call suddenly dropping. The closer it got to the traveling dates the lazier the customer reps were.

After booking our flight we attempted to book a reservation on bookit.com for a 4 day 5 night stay at the Omni Resort in Cancun. $ 499. Was advertised price for an inclusive package. We were vacationing with another couple. We were told that this special was for one only in a group. Gave us a price of 1,750 for two rooms. They verified availability and we were close to providing our credit card info. She asked how old each of us was and when we proceeded to tell her that we were over 60 she promptly told us this deal could not apply to us. Apparently they try to sell you a time share. This is discrimination at its finest. After reading some other reviews I'm so glad now that we weren't able to complete the transaction. Should've read them first, perhaps.

I booked a cruise via BookIt.com. I put a deposit down and received my confirmation stating that if I cancelled, I would have to pay a $100 fee. I was ok with that. I did not see any reason I would need to cancel. We found out that the day our cruise is to leave from Texas, our nephew is getting married in Canada. I called Book It to cancel knowing I had to pay the fee. I wanted to make sure they had ample time to sell our suite to someone else. Our receipt showed that if there are more than 61 days prior to the cruise, we would not incur a penalty other than the $100. There are 186 days until the ship sails. They said we booked an early saver cruise which does not entitle us to any refund. I have been fighting with them for over an hour. I finally just told them to send me an email showing it's cancelled and that nothing else will be charged.

My fiancé and I wanted to book a trip to Mexico, all inclusive. We booked initially on the internet. It said there was a problem so to call customer service. We did. While on the phone the trip had gone up like over $500 from their promised internet deal/price. We said “NO, we do not authorize.” I looked at bank account right away - it took $3500 out! The lady lied to us and said it wouldn't. It also charged a $25 booking fee! SO upset! This company reeks of a scam!! Now dealing with bank about issue.

I wrote about how BookIt.com would not refund my money and they finally did thankfully.

Booked at trip (flight, car, hotel) on BookIt 1/16/15. Paid in full. Received paid in full confirmations from BookIt all 3 flight, car, hotel over the next couple days. The nightmare started 1/22/15 when I received an e-mail and phone call from a BookIt supervisor that I had to pay $187 more for the paid in full confirmed trip because of the hotel??? I told firmly NO and questioned if this was even legal to do?? Things went downhill quick and they put me through so much! 1/29/15 I get an phone call and e-mail from the same BookIt supervisor demanding this money or they will cancel my trip! I was in panic mode!! How can they extort me like this?? I called the hotel and a supervisor there states "we never charge more or request more than the charges BookIt charges" (remember I have paid in full confirmations!!). So the hotel was going to look into it.

Never Never Use BookIt for any booking...I tried it first time and it was the worst experience ever. After making a reservation for 13th to 14th Feb, 2015 for a hotel, I got a email confirming reservation for 22/23 feb. I called them immediately and they told me on phone that in their system it is for 16th feb. I was on call with during my working hours and had be on phone for long time. It affected my work a lot, and they were not cooperating/understanding issue. Finally the supervisor told me that they will cancel the reservation and will not charge any fee. But next day I got an email where they charged cancellation fee and when I called them again, after almost a long hold and conversation, they told me that they didn't waive the cancellation fees because I did not book hotel with them again. I WILL NEVER NEVER USE THIS SITE AGAIN!!!

I book a condo Panama City on the phone and they told me $95 a night plus a cleaning fee of $40, damage fee $40, and registration $25. And they told me you get the $40 damage fee back at check out. I said cool I like that, so I told all my friends to book for bike week, now they told all of us they keep all your money the $40 damage fee. So I told them to cancel my reservation and they want to charge me $25. So don't waste your time with BOOKIT.COM.

Please DO NOT use BookIt.com for anything. In early December, I, through BookIt.com, booked a trip to St. Croix for 1/28/15 ~ 1/31/15. A blizzard was expected to hit Connecticut (departure site) and dump three feet of snow there on the day of my departure. My travelling companion, meanwhile, booked her flight (same flight) independently through American Airlines. In anticipation of having our flight cancelled, we elected to move up our departure date to 1/27/15. I thought this would be an easy fix as I had verified the availability of a suitable flight on the earlier departure date. I called BookIt.com and made my request with the full expectation that I would pay a fee for this change. Meanwhile, my friend had no problem changing her flight directly through American Airlines. Instead, I began the single most frustrating and unsatisfactory dealing that I ever had with any business entity.

I booked a Hawaii trip at what appeared to be a good price. Everything went smoothly but I specifically clicked on the BUY button for the best package which was advertised to include breakfast buffet for two each morning. I booked three months in advance and sadly after booking, I never really scrutinized the itinerary until arrival. Everything went smoothly until the hotel said I did not purchase the breakfast package. That was about a $200 add on. I clearly paid the higher price for the package but nothing on the itinerary other than the higher price would indicate I should have had the breakfast.

Please do not use them for anything. Double charged, charged the wrong amounts, lost flights then had to add more airfare. Had to give Credit card number 6 times!!! Customer service is horrible. They can not fix anything then they wanted $25 for the call!! I was on the phone for over 4 hours with them! I said no and they did not charge the $25.

I called for detailed info and ended up booking a room in San Francisco over the phone based upon the location, cost and the Book It agents assurance that it had MANY excellent reviews. 10 out of 10 points! I was advised there would be a $19.95 fee for cancellation. A few minutes later my research online showed the ONE good review was posted on the Book It site and other reviews by Travel Advisory and Yelp were terrible. I called to find out my options and was told if I could find another hotel they offered I would not be charged the cancellation fee.

I used Trivago to book a hotel in Houston near the Medical Center. Trivago is simply a meta-search which referred me to Bookit.com. I selected a hotel and booked. I was billed the full amount for 3 days, and it said I had 12 hours to cancel. My medical situation changed, and I tried to cancel. I had to call a call center in India where a helpless clerk told me that I could not receive any refund, but would be charged an additional $25 for the call, and a $19.95 cancellation fee. My "deposit" which was the full cost of a room for three nights, was non-refundable. I called Capital One Visa dispute who managed to speak with a supervisor who finally offered a partial refund. I would never use Bookit.com again.

The customer service from bookit.com is horrible and members are not very friendly. The management also are not any better. If you need to use any traveling site, DO NOT USE BOOKIT.COM.

Recently bought a vacation package hotel + flight and to my surprise when checked in found that the BOOKIT never made reservation and I had to make reservation all by myself. When contacted them several times they were unable to solve the issue and refused to compensate for the additional difference for the hotel.

Booked a 2 bedroom suite for my family who drove 1500 miles to visit. I called to confirm the reservations only to find out they had not been made. Now we have no place to stay. Worst experience with a company ever. They should be ashamed of their poor service..Will definitely let all other people know about this site.

Worse site ever! Charged my credit card 3 transactions AND ONLY 1 of them was an authorized transaction! One of the unauthorized transactions was for $1211.98! After an hour on the phone, finally told me "oh, sorry it was an error, we'll issue refund." Few hours later, after no refund received, called again & spent another hour on the phone, had to explain everything all over again & agent couldn't find any history of previous conversation! Refused to transfer me to supervisor/manager, said they were all in the meeting! Refused to give me their direct lines or emails, said she had too many managers. Finally gave me extension # of one of her managers & a wrong # to call. LOL, so I couldn't reach a manager anyway! Finally after me (up to this point I was actually polite and very calm!) screaming at her, she said they processed a refund. Called my bank, refund processed. After all the stress & headache, I figured least they can do is some sort of apology & upgrade.

I purchased and paid for a trip in full. Two weeks before the trip I discovered that AeroMexico had changed my flight timeline so I would miss 1 or both of the connections. Book It told me any changes had to be made through the airline. I called and the only flight I could get was out of LAX instead of SMF. Without this change I would have been stuck in Mexico losing at least a day of my trip. I changed the trip because Book It told me I HAD to deal with the airline. SO (BTW there are 4 of us going), now it is going to cost us an additional $600 to get us to LAX that we have to pay. Book It is refusing to honor the contract we made with them. Additionally, I even just asked if they could throw in airport transfers for us. They said they did not have the "authorization to do that." What a load of crap!!! NEVER use this company for anything!!! Many phone calls, no one will help.

My husband and I used bookit.com to plan a vacation with friends. We went to the website and put in all of our information - including cc. We submitted and did not get an error message. 2 hours later my husband received an email from bookit - offering us a $10 coupon if we would book through them. Since we had assumed that we had a room, I called the customer service and was told that "no there were no rooms booked and by the way, those rooms were no longer available." The rep could not locate what we had done online. However they knew that we had been there. I then asked for a comparable hotel at the same price and she proceeded to offer neither. While we are not out financially, it is extremely frustrating when with all of the technology, they only keep info in order to upsell not to fix Internet glitches.

I've read some other complaints of BookIt.com customers, and so far, my experience is much less damaging to my bank account. But still, I think they are thieves. Here's my experience:

I had to cancel my trip. I was charged a $200 flight change fee which left me a credit of $195.00. I called in to use my credit. It took them 8 days to call me back. The flight then went from $146 to $284 and they told me it’s not their problem. I would owe the diff for the amount... DO NOT USE THEM. THEY ARE FULL OF **.

On 20 october I made reservation via Booking.com to hotel Mirabeau, Bellagio, Como lake - from 21.06 - 23.06.2015. It was free cancellation before June 2015. In the beginning of November I noticed that my credit card was charged for the full price on the day of booking. I am using booking.com for a long time ago and there were no problems until now. I e-mail customer care service, send bank report and wait for issue my problem as quickly as possible. But the time passed, I got two e-mails from customer service, they were sorry, and asked me to wait 5 working days. 5 days passed, no answer from them. I wrote another e-mail to ask what was going on - reply they were working on my problem. I called the owner of the hotel. His answer was that he had confirmation from booking.com for refunding my money. One month later I still wait somebody from customer relation service to contact me, but there are no reply anymore even I am sending e-mails every day. THIS IS CRAZY COMPANY WITH CRAZY STAFF...NEVER USE AGAIN.

I went to booking.com to book a hotel in the Riverwalk area of San Antonio. They were promoting a "mystery" hotel in the downtown/riverwalk area at a fair rate. I clicked on the BOLD link which stated Downtown/Riverwalk area and then choose the room type. I read the fine print that what I was booking was non refundable. Not worried that I was going to cancel my trip, I booked the room. After booking the hotel and address were revealed. To my surprise this hotel is NOT in the riverwalk area and is on the outer fringe of downtown San Antonio.

My wife and I purchased an all-inclusive honeymoon trip to Mexico through BookIt. We were extremely excited to go, however, being very desperate for cash during summer of last year, we were forced to cancel the trip. On the bright side, we received the refund on the hotel, the airline tickets were held in vouchers through US Air. Today, a year and two months later, I called to use the voucher on a new trip. I was informed that the vouchers were gone, now that they are over a year old. I just spoke to someone in September over there, a year and one month from when I booked the tickets, and no mention of a deadline was made.

My daughter booked a trip to Disneyland for October 2014. She got laid off from work in September, so she called to cancel the trip or try to postpone it. She is a single mom. The trip was for her, her 5 yr old son and myself. She made the first payment of $1,126.57 in April. She called on September 15, 2014 to cancel. She was told by two reps that she would not be charged anything else. That night Without her knowledge and agreement, she was billed an additional $1,369.58 as a penalty fee for cancelled activity tickets to disneyland, Lego Land and Marine land in San Diego. She sent numerous emails requesting the tickets before October 1 or a full refund. She is supposed to receive airline vouchers but has not received it. It is a lot of money for nothing. No proof they purchased the activity tickets.

Purchased all inclusive trip thru BookIt. Had to reschedule our trip. Read all the paperwork they provide - referencing, cancellations and changes. The paperwork explained all associated fees and mentioned the plane ticket changes were subject to the airline's rules. Found the plane tickets were purchased from a 3rd party broker and not subject to the airline's policy but the ticket broker's policy. Nothing in my paperwork references a 3rd party broker. This deception cost me $300 plus 2 hours on the phone that I will never get back. Don't use them, they are bad!!!

The place was overbooked and they had to find us another after driving 12 hours. Hidden fees more than doubled the original booking. I hope others aren't taken by this poor customer service. Complained and said they would do an inquiry. The results were "thank you for your money and please use us again." No thank you.

Booked through bookit numerous times. They have changed the flight before, but never drastically. I booked a trip for four people from Chicago to Playa Del Carmen in December. We chose this trip because of the flight timing - and a great deal. I received an email that said my flight needs to be changed, which makes me lose 2 days of the vacation! I refused (obviously) and they told me they were going to look into it. I never heard from them and called back. They told me that I would have to either take another flight or refund the money and go to a different airline, which would be at least $300 more per person. Ridiculous. They are not willing to just switch us to a different flight that is near our flying time. They are obviously looking to make more money. I paid for a service that I am not receiving. They have ruined an anniversary and 50th birthday celebration (and her birthday present) - and I have already made arrangements with the hotel. Ridiculous!

I used BookIt.com for the first time on Oct. 4th. I booked a room for one night for Oct. 11th. I was a little worried so I phoned the hotel to confirm. Lucky I did because the hotel had no record of my reservation. I phoned BookIt and after being on hold for 23 minutes, I was told the hotel was "overbooked" and could not honor my reservation. The rate was $129 and looked like a very nice hotel. Their solution was to recommend more expensive hotels which were substandard facilities! AND I would have to pay the additional cost. I told them to forget it and to cancel my reservation! I asked her "exactly when were y'all going to tell me this? When I arrived at the registration desk with my luggage? " EXTREMELY UNHAPPY!!! The young lady I spoke with was nice but hard to understand.

$25 modification fee for adding extra person to a room. We travel extensively and had to make modifications and cancellations in the past but this never happened to us before and I’ll make sure will never happen again.

There are 6 of us heading to Costa Rica next week and we just printed our itineraries and noticed that we are flying in to an airport 3 hours away from our hotel. We travel every year and have always just picked a destination and the package has always included the most convenient flight. This time they told us we had a choice and even though our package includes free transfers to and from the airport, we were supposed to know that they were only good from Liberia.... How would we know where the airports are, we've never been to Costa Rica... That is why we book through one of these companies...

My husband and I had booked a 2-night quick stay 2 weeks before our stay thru Bookit.com. Upon arrival to the Ocean Reef Resort the lady behind the counter promptly left after looking at our reservation and then some fella named Willie came to inform us we would have to stay at the breakers Resort due to some "problem". I told him no, that we had reserved 2 weeks prior and if emailed earlier we could have made other arrangements but were not informed by either phone or email. He got a little louder saying he had no way to reach us until I informed him that was his problem that we had went thru and reserved using all rules... When he saw we were not going to budge... he told us the only way we could stay was to stay in one room that nite and then move to another the following day... He didn't even offer an apology even after standing and waiting for 35 minutes... Will not be using this site again.

I went to my hotel in Chicago and it looked scary and unsafe to me. As a result, I was going to cancel my reservation at the hotel. I called the hotel to cancel and was told that I had no reservation, when I supplied them with the hotel reservation number supplied by Booklt. I called Booklt to inform them of the issue and was told it did not matter that the reservation was never made since I was going to cancel it and they kept my money.

We booked a 5 day 4 night vacation with BookIt and was very disappointed with our stay at the hotel. The room we got had a very bad musty old type of smell the whole time we were there and not even Febreze helped.. We went to the front desk to complain about it and possibly get our room changed and was told the rooms that were booked by BookIt was what we got and that they cannot be changed. What type of rooms does BookIt get? We paid a hell of a lot of money for our vacation. I know we were not gonna get a suite but we felt like we were just thrown in a low level room. We did not like that and I will not be booking anything with BookIt ever again. We usually use Expedia and Orbitz and have never had a problem. We tried BookIt because we were told they were just as good. Not so.

Read the reviews and nervously booked with Bookit.com. Other than having to arrive and get seats on flight (we all got seats together so worked out), we had the BEST vacation. No additional fees- everything we wanted- amazing time. Not sure what others expected but I booked online- got emails from book it- all my information and transfers- and everything went as planned! We had no worries and no problems with Bookit!

I'm only going to keep it simple... Do not book your vacation with Bookit.com!

Got a call from their cold caller about a 3 or 4 day cruise for $200 for two out of Port Canaveral, FL - no other charges. That turned into only a 3 day cruise - 4 day is up-charge! Pick two dates and mail in their form - did it. Naturally the first date which was low season was mysteriously not available 6 months in advance - not one cabin left - right, but the second date two months later was available but was high season for (wait for it) another up-charge! Now there are more port fees that weren't revealed in the original conversation. They haven't returned my phone calls since then. Can't wait for the next ridiculous conversation with these people. I don't expect to be cruising with these people. I'll update this if it really happens the way they said it would.

Computer phones suck! I can't contact anyone! The resort I booked thru Bookit hasn't answered the phone for 5 hours! I got thru at midnight last night and now during regular hours it just continues to ring! I need answers to my questions! Maybe I'll just contact American Express and have them withdraw my payment and go back to Orbitz, which I had used for years. They always answer and customer service is great! I thought I would give another company a chance! I can't and won't deal with a company like this! A call back would be great but I can't even leave a message!

After paying for our vacation on Bookit.com and having traveled across the continent, upon arriving at the hotel we discovered that the hotel had hidden a $1200 dollar charge in the fine print at the bottom of the "contract" in their terms and conditions section. That is, they expected us to pay this amount in addition to the amount advertised on Bookit.com. Their excuse was that our kids, 14 and 15, were over 13 years old. Plainly, this is a deceptive bait and switch practice by the hotel. We had already stated our children's age at Bookit.com, and when comparing the various deals there, you're not supposed to have to parse the fine print for every listing: that would defeat the purpose of the site. Bookit.com states you may incur "incidental" charges at a hotel, but one's age cannot be interpreted as an incidental.

I had the worst possible experience with www.bookit.com - NEVER! NEVER use their services unless you have 2-3 hours of free time that you don't know how to spend, and some money you don't know what to do with. I spent tons of time online looking for the deal. Then since you can't book anything unless you call them, I called and spent 1.5 hours on the phone. First of all, the price was completely different from what you see online. But OK, I decided to go with the price they were giving me. Then I was spelling by letters all of our 4 names - it took us 25 minutes!!!!! Then the agent got a wrong booking, canceled it and didn't let me speak to the manager. So at the end of this fun adventure, I haven't booked anything, but got an email "Your credit card has been charged for your booking (Booking ID: **) the amount of $75.00." So still was charged TWICE for $75 - having hard time getting money back.

Booked a hotel on BookIt.com in Gulfport for a standard room that sleep up to 4 people. When I got there, I had a King room. They assured me if someone cancelled they would give me a double. A couple of hours later, I was moved to a double room. Upon checkout two days later, I received my receipt that showed I paid $46.78 more to Bookit than I should have. Call Bookit. They wanted to know why I was given a receipt instead of being concerned they overcharged me. The person called the hotel and asked why was I given a receipt, then came back to me and said the hotel will submit a claim and refund them the money, then they will refund me... I'm sure I will forever wait on this refund... What a rip-off when you think you are getting a deal... Just lost a customer back to Expedia!

On June 2013, I booked a complete resort vacation, flight and transfers. After reviewing property, my husband and I decided to cancel the booking. We were advised of the $19.99 cancellation fee and that the refund could take a few days. We proceeded to book a different resort with flights and all. We came back from trip and contacted Bookit as to inquire why only part of the trip was credited. We were told it would be a few days and all would be refunded. Days and Months have passed. We have yet to get the refund of $2079.00. We continued to contact Bookit and to our surprise we were told that the trip was not what we saw and printed from their website, that the trip was a higher amount NOT $4700 but $6700... Why was the total of trip hidden or not disclosed as we booked and paid the full amount?

I called to book an all inclusive 6 days, 5 night stay vacation package. What I was told on the phone while booking was $119 per adult, kids free. I was charged $529 for 2 adults, never mentioned children, never told non refundable. When I questioned the sales agent after receiving an email with the wrong info on it, the agent hung up on me. I called customer service several times within a week, they are the most unprofessional people I have ever encountered. When speaking to a manager, she sounded like she was reading from a script. She stated the package was non refundable even though they completely lied to me, and I never signed the agreement and sent it back. I have been fighting with them for my money and it is to the point, when I call they hand up on me right away. NEVER WILL DEAL WITH THEM AGAIN, AND I HOPE NO ONE ELSE WILL EITHER. I want my money back from them, they are scamming people and they should not get away with it.

My wife and I booked a trip to Maui in May for a week in August. We realized a week before our trip that we would have a 4 hour lay over in Seattle and not get there till almost 9 that evening Maui time. Unfortunately there was no direct flights going there listed on our choices at the time. After calling Alaska Airlines we found there are 2 direct flights a day to Maui from Portland and there were 2 seats available for the day we were to leave. On our itinerary from BookIt there is an option of changing flights but we would have to call the airline directly.

I have been bitten by this company as well. Please for your on sake just run as fast as you can to get as much distance as you can from this company!!! Just a merry-go-around of why you cannot book this flight and you can do the flight this a way or you can't get your flight money back. THIS COMPANY IS A BIG SCAM!!! By the time I knew what hit me, I have left $779.35 x 2 = $1,558.40 not counting $450.00 worth of penalties sooo and grand total of $2008.40. And I'm walking away to say if they offer me some kind of trip for free I would be nerves the whole time because you are waiting for the next shoe to drop!!! They will not let you get anywhere near you whole flight refund because they are good to try to keep as much money as they can from your refund. Please tell me that there is something the common traveler can do. Keeping my receipts so with the ambulance chaser come I will join into the class action suit against them!! Just can wait for that moment to get my five dollars back when that happens. RUN FAST!!!

I booked a hotel in New Orleans and paid in advance, in full. I then showed up to the Hotel and was told I did not have a room, the Hotel has been booked for weeks. I spent 3 hours with a representative who promised Bookit.com would refund me and then I had to book another room elsewhere on my own. When I never received a refund, I called and complained and they promised I would get the refund in a month. I did not get refunded so I called again, but again they promised a refund. Finally I called a month later and they told me they were never going to refund me because I arrived at the Hotel late, so my reservation was forfeit, as was my money. They told me they did not need to call to tell me the change in their plans. Because it had now been over 2 months, my bank would not allow me to dispute the charges!

I called Book it in January to reserve a cruise to Alaska. I specifically asked for a balcony room for me and my husband and a triple for my 3 kids. Our agent ** booked it for me and told me we would receive an onboard credit totaling $125.00. When my daughter decided she didn't want to go, I called back and the agent said, "Keep the triple. It will give your kids more room." Two months before the cruise I went on line to do the check in process and saw that my kids didn't have a room. I called book it again and spoke with my agent, who said I agreed to a double inside room and a guaranteed room which meant they weren't going to be assigned to a cabin until right before the cruise. When I relayed our prior conversation she had no recollection. I should have cancelled the cruise at that pointed and booked through NCL directly but I gave her the benefit of the doubt and thought it was my mistake.

A couple months ago, we reserved a hotel in San Francisco and when we arrived, we were informed we did NOT have a room!!! We were STRANDED!!! The hotel and Bookit.com were both aware of the problem at 9am!!! But they did NOT think to call and inform us at all!!! Instead, we arrived at our hotel ready to check in and head to the concert we had tickets to, but instead had to sit on HOLD for an HOUR to even talk to anyone, then they preceded to put us on HOLD for another HOUR! Meanwhile, 2 other family with kids were in the same situation!!! San Francisco was totally busy that Saturday night!!! Every nice hotel was BOOKED!!!

BookIt.com did not disclose refund policy and then upon cancellation issued unexpected refund "fee" of $300. BookIt.com totally scams buyers with a "No Refund" rule. Don't buy from them unless you are 1000% sure that all travel plans are going to work out (i.e., that you won't be needing to cancel for any reason, even a death in the family). The website functions off of a small team of employees who strictly read from scripts and cannot be expected to act professionally beyond what materials they are given. In fact, they become very rude and unethical with you, they flustered customer. If you cancel, let it be known that you will pay two nights for a vacation you will never see.

I used Bookit.com to make a reservation on a hotel that they advertised as a wonderful experience. It was far from a wonderful experience for my family. When I returned from my stay, I wrote to Bookit.com to let them know my experience and they emailed me and let me know that a member from their "resolution team" would contact me. A resolution team member contacted me to let me know that they would take my negative experience and use it as a tool. It was obvious that the "resolution member" was reading from a script. I felt as if they let me vent I was suppose to feel better. They also said that my experience would be "used as a tool". Seriously, a "resolution member" reading from a script is going to use my experience as a tool, LOL. Why even contact me? That isn't how a reputable company handles a resolution.

This is definitely a SCAM! I tried to cancel my Hotel reservation over a month before my Flight, they wanted to charge me one hotel night plus some other fees almost $200.00. They placed me on hold for over 20 mins. This call got "disconnected". Had to call back, talked to another agent who placed me on hold again (this time for 15 min) and conveniently they called the hotel and tried to have them waived the fees for me. Yeah right. They cannot obviously waived the $25.00 cancellation fee. I don't have the option to pay it online because I cannot have the hotel fees refund. Thousands of customer paying everyday $25.00, it is a very good profit. This company should be SHOT DOWN!!! TERMINATED! They don't even give us the right we have as a consumer to know what we are signing for.

Called before the cancellation date and then realized a week later that they never cancelled it. We were on the phone for 45 minutes. They are pure scam artists. I have called every day and every day there is another reason or excuse and every time I ask to speak to someone in charge, they don't do it. I end up waiting on hold for over 30 minutes. They are scam artists - stay away!!! They need to be reported and reviewed because they are taking people's money and it's not right.

I made reservations and printed out my confirmation. Within six hours, I received a email and it said they made a mistake and will refund my money in 15 to 20 days. This is not right as they take my money immediately and cancel my vacation then they say it will take 15 to 20 days to refund my own money. Something is wrong with this picture. I have all the prints and confirmation number and the lady's name who seemed to speak like a robot reading a script.

This company is a rip-off artist. I booked a buy one/get one tour for 4 people. They charged my credit card for 4 people but sent vouchers for only 2 people. After 5 days of dealing with them and their so-called divisions, being left on hold for hours and dealing with incompetence on a level I've never seen before, all I can say is STAY AWAY FROM THIS SITE!

Not once but twice I have been fooled. In July 2013 and again June 2014. In 2013 I booked what Booklt called a resort hotel. When I neared the resort my GPS kept directing met words a dead end. I called the resort to confirm the address. The hotel said they address that matched mine with the exception of the state. I called Booklt and was told "whoops". They told me they made a mistake on their website. I asked how they planned on fixing the situation. They did not plan on helping me at all and worse would not return my money for up to 30 days. I explained I had four kids and two adults, two of the children where disabled and would require IV medication within the hour. They placed me on hold for over an hour. They said they rebooked me at a Ramada. Not at all a resort. I arrived an hour later at the address. The hotel was surrounded in barbed wire, shared parking lot with a gas satiation and an active drug deal happening.

Booked a trip to Disneyworld. They booked us through Delta with a layover in Atlanta. Our flight from Atlanta to Florida was scheduled to leave SIX minutes after our arrival in Atlanta. THANK GOD the flight was delayed, otherwise we would have missed our flight to Orlando. The shuttle service desk was closed because we arrived after midnight and the kiosk wouldn't scan our vouchers, so we had to pay $200 to get our family to the hotel, ONE WAY. The agency allowed us to book one bedroom for five people EVEN though it was against hotel policy. The hotel had to make an exception in our case because it was already booked. $15 a night for a cot. Our itinerary clearly read "1 room 2 beds for 5 people, breakfast included."

We arrived for our family vacation at the Iberostar Playa Mita on 6/11/14 and they had no record of our reservation despite our paperwork from Bookit.com reflecting a confirmed reservation. After a couple of phone calls, it was determined that Bookit.com had not paid for our reservation. We spent 3 1/2 hours on our arrival date at the Front Desk while Bookit.com told the Iberostar they would pay and never did. Iberostar was kind enough to put us in a room despite the lack of payment. We lost our first day of vacation.

My daughter received a call from a representative at Book It Travel named Christine. She informed my daughter that she had been awarded a special opportunity to go on a three-night cruise for $99 and could add at least 12 more friends to the booking. My first reaction was that this was a scam and too good to be true so I set up a three-way call with Christine and my daughter. I asked a lot of questions and was told by Christine that there would be no problem in getting the cruise that we wanted to celebrate my daughter's 21st birthday as long as I sent in my request 60 days in advance. I sent in my request on May 21st. They received it on May 28th, well in advance of the 60-day requirement. I did not hear back from them by the 30th of June so I called. I was told by the self-proclaimed "manager" that my cruise was not available.

Be careful when booking your vacation thru some of the "discount" sites. Bookit.com just had to refund me $194.00 because the hotel staff gave me my receipt with the actual room charges. Bookit said the room was $199.00 a night and the hotel actually charged $169.00 a night. To quote the rep, "they were NOT supposed to give you that receipt" and I say to that, OH, REALLY??? I know they have to make money in some way, but at the rate of a $194 difference, that's crazy to me. Won't be using them again, EVER!!

Bookit was extremely hard to deal with from the word go. They changed our flight that was originally nonstop to a 5-HOUR layover in Denver without our approval. Our 2 adjoining rooms that where booked as a suite and bedroom ended up being on different ends of the hotel. The customer service was horrible, did I mention that? They transferred us numerous times, put us on hold and hung up on us.

Our experience with Booklt.com was HORRID!!!!! We have never been treated so unfairly ever! ! Our flight there was great (but with Westjet we wouldn't expect anything else. Love Westjet!). When we arrived to the resort (Occidental Grand Xcaret) in Mexico we were greeted very warmly, given a drink and smiles from all the staff until they found out that we booked our trip through Booklt. Then everyone was beyond cold. They started by telling us that unless we paid them a great deal of money we couldn't stay there. We ask what the issue was and they proceeded to tell us that Booklt hadn't paid them so unless we paid upfront we couldn't stay there. I immediately asked if they could call Booklt and let me talk to them.

I placed an order on BookIt.com and was quoted one price and charged a completely different total which was more than the quoted price on the website plus their 19.59% of taxes and fees on top of the hotel charge. They increased the rate of the hotel and tried to charge me more. Instead of giving me what I requested they did not deliver a voucher and charged the rate for the voucher into my hotel fee. If anyone has complaints I would also list them on the Better Business Bureau website for their Florida location as well. If you are considering using BookIt.com I would take the time to look at the reviews and see the numerous amount of unhappy consumers, like me, who were charge more than the quoted amount.

BookIt switched car rental without notification. Had to stand in long line twice, for Alamo then at Budget. Purchased party passes for $59 each. Original list included 14 places, but when passes arrived new list only had 9. Places were all over town, rather than in close proximity as promoted. Needed numerous cabs to hop from place to place so opted out after first place was a dump! Promoted as VIP pass, waiving cover charges or standing in line when there WAS NO COVER CHARGE OR LINE to the places listed! We paid cover in advance by purchasing bogus pass and everyone else got in for free. "Dress to impress" it said. Impress who? Ten people in shorts and flip flops (at Purdy Lounge) playing pool in a dingy basement? Also scammed us with dinner and show package promotion (at Mango's). We paid $170 total when show was free and dinner value was $50 max for 2 people. Should have walked in casually dressed, sat at the bar, ordered a bite to eat and a drink. Could have had a decent evening but were furious about being scammed so severely by BookIt. Vacation RUINED!

We booked a trip to Miami Beach. The room we stayed in had a king size bed but the room had no A so they moved us to another room which was considerably small with queen size bed. We had to complain just to correct the mistake. Our rental car was not scheduled with the right agency so we look like idiots at Alamo and they had to tell us they changed it to budget. We reserved dinner at Mangos that was supposed to have been paid for in advanced but after the dinner which was horrible and they wanted an extra $70 for taxes so we ended up paying a $170.00 for a rotten cafeteria or Mexican canteen style meal which was not worth more than a happy meal. I will never use bookit.com. They should rename the site crookit.com for hiding all these bogus tourist trap crap fees!

I was looking for a room Disneyland. One of the things I look for is a free hot breakfast. I found a hotel that included, but wasn't disclosed to me was that it's for only 2 people per room. By the way, breakfast $10pp for extra people, that can add up! I'll be here for 5 days. After calling in to BookIt.com, it was pointed out to me in small fine print that I did not see. I have NEVER had a hotel limit the breakfast to a certain amount per room. I feel that this information needs to be written next to the FREE Breakfast so people can see it before they book the hotel, and not AFTER in the "itinerary". This would have made a difference to me.

Seeking other travelers that have been RIPPED-OFF by BookIt.com, to join in a "CLASS ACTION LAWSUIT" against them. BookIt.com misrepresented the Hotel's check-IN time by twelve hours, the Hotel's check-OUT time by three hours, creating havoc to our travel plans. Furthermore, BookIt.com did not book the large suite with the Hotel that we requested and paid BookIt.com for in full.

I booked a condo in Panama City, Florida at Shores of Panama for 3 nights through Bookit.com for 466.00 which was a good price. I got to the condo to check in and I was informed I owed 237.00 more. Crazy. Bookit.com is sorry. Don't use them.

We woke up sick the morning of our trip. I called the hotel as Bookit.com was not yet opened. They stated their policy was 1-day charge for no-shows and transferring to a different date would not be a problem. They said I would have to go through the company I bought the stay with though. Bookit.com told me I am out of luck and it's the "hotel policy". He would do nothing to remedy the situation. STAY FAR AWAY FROM BOOKIT.com!!!!

I book a night in Panama city beach at Summit hotel. I paid 326.00 with tax. Bookit.com does not tell you about the 150.00 resort fee and you will find out after you check in. No refunds, no notice and piss poor customer service. One night cost approx 475.00 for a one star room since the pictures on website do not match actual room pictures with electric wires hanging out. Toilet tank hand made plastic top. Running water and a/c did not cool until 2:00 am. Do Not Use Bookit.com.

We booked a 3 day getaway through BookIt. The first red flag should have been their failure to disclose they will charge you for your booking. The 2nd red flag is that they never confirmed our ground transportation with the company that was supposed to pick us up (even though we already paid for it). No one is authorized to help. It is a fraud.

I had to cancel my booking for a hotel in San Francisco. I called and they said it's less expensive to do it online, so I did it online and got the message it could only be cancelled by phone. After lengthy conversations and transfers to supervisors, I got the $25 refunded for cancelling by phone. But the major problem was having booked it with Paypal Bill Me Later. They had no idea where to send the refund on the first call. On the second attempt, they said it "should be" refunded to my Bill Me Later account. When you are talking about $900+, that's not very reassuring. We'll see what happens, but I contacted Bill Me Later (by email, of course couldn't reach them by phone) and told them my account should be receiving a deposit "within the hour" according to Bookit.com. Maybe with a credit card transaction, it would have been a smoother transaction, but I will never use this company again.

I booked a trip through BookIt.com to play a del Carmen and used Bill Me Later. I upgraded my room to include a jacuzzi room and when I arrived, I was informed that I did not book that room, but that's the room I booked and was billed for. I have called BookIt and they told me I was wrong. I have book rooms with other sites before with no problem. I am waiting for a response from them. Make sure u print your original itinerary. If I would have read the other complainers, I would have not used them. I'm in the process of seeing if I can get the difference back. I will update of they make a credit.

I booked a trip with Bookit.com and got my itinerary with all my confirmation codes for the resort, airfare, rental car and decided to go through Bill Me Later to make payments for my trip. I thought everything was fine. I came home from my trip and received my first bill from Bill Me Later and the price changed to a higher amount totaling 150.00 more than what I agreed to when I booked with them. My itinerary showed everything was paid for and they gave me all my confirmation codes so when I called them three times and spoke to multiple people who work in different departments they keep telling me that they didn't charge me for the car when in fact they did and I have my paperwork to prove it. They will not make things right. All I want is for their trickery to end. Don't fool people into thinking they are paying one price and then up it afterward. I will never use this company again.

My son received a call from a lady by the name of Melissa ** offering what it sounded to be a good deal for a cruise $99 for 3 days or $199 for 4 days. I was on the line with my son and we specifically told her we were planning to go on a cruise at the beginning of July for my son's birthday. Ms. ** assured us that since we were calling 60 days prior to the scheduled date for the cruise, we were not going to have a problem. They collected the total amount of the cruise over the phone and now we are not going to be able to go on the cruise because of forms that need to be mailed in to a PO Box and imagine everyone mailing in their forms at the same time, there is no guarantee that our package will be process in a timely basis or anyone else's package for that matter.

My boyfriend and I returned today from a trip for my 40th birthday to Playa Del Carmen booked through BookIt.com. The trip was a quick 3 night trip from May 9-12. Our flight was cancelled due to weather on the 9th. We were not notified that the flight was cancelled. I understand weather cannot be prevented but when we contacted BookIt we were told that nothing could be done and that we needed to contact the hotel to make arrangements. We were stranded in Indianapolis and did not have international calling. We were told by Bookit that the hotel had considered us a no call no show for the first night.

BOOK IT is a complete Scam! They were advertising a package deal for Costa Rica so my husband and I booked it and got the all inclusive package at the Hilton. We are leaving tomorrow and just got a call saying they will not be able to pick us up from airport with our free vouchers because we are actually flying into an airport 5 hours away from our hotel!!! Seriously? All of our paperwork said we would be in Liberia which was 20 mins. from hotel... Called them back and they say there is nothing they can do and we can't even get a refund! DO NOT EVER USE THEM! My trip is ruined because I now have to rent a car, drive 5 hours both ways in a third world country and completely waste two days....

I have booking vacations for years using other reputable sites, but decided to try BookIt.com as it had the best deal. I was looking to book my vacation in June 2014 and had a great deal in hand. Me, my girlfriend and 2 other people decided to do on this trip, so we booked it. Right after my booking I looked at the total cost and realized it was more than what I was confirmed to pay 30 seconds prior on the last page before confirming. I called them immediately and they put me on hold for 15 minutes and come back and tell me they are not sure what happened but they could not refund me the 15 dollars I was overcharged. Instead they provide me with a future credit of 25$, which at the time I thought was acceptable.

I booked a Christmas all inclusive vacation 3 months ago with BookIt. I received a confirmation email from BookIt stating, "This indicates that your booking has been completed successfully and is now confirmed." Two weeks ago I get a phone call from them telling me the resort I booked is being sold and the new owners aren't going to honor the current reservations. I was offered an upgrade at a sister resort. After thinking about it over the weekend, I called BookIt to accept this offer and was told by the same rep to wait because they were trying to negotiate a better offer. The sister resort isn't quite as nice as the original resort but we wanted to book something because resorts fill up quickly for the holidays. Days continue to pass and I repeatedly send e-mails to this rep -- with only 1 answer to multiple e-mails.

I wish I saw these reviews on this website before using booklt.com. On January 26, 2014, I made 2 reservations (4-person each) for my family and my parents-in-law for a trip to Cancun next June on booklt.com. The reservations included an all-inclusive resort stay for 8 nights and air-tickets from Washington D.C. to Cancun. On April 1, 2014, I received an email from Booklt.com informing me that the airlines has made some changes to the flights. The new flights were ridiculously unrealistic. The new schedule was to start the trip a day earlier, spend a night in Mexico City on my own and fly the next day to Cancun. On the way back, I would fly from Cancun to Mexico City, but the flight from Mexico City to Washington departs 6 minutes before the first flight (from Cancun to Mexico City) arrives.

BookIt.com switched my hotel's booking date. I arrived to San Francisco on the 4/29 to realize that they had made the booking for 4/27. The room was prepaid, so I had to pay the night again. Fortunately, being 11pm the hotel managed to give me a room. BookIt.com never assumed the responsibility. Customer service first laughed at my problem. Then on the next day when I called again, they said they would use what happened to me as a learning tool so that it does not happen again. However, I'm the one who had to pay for their learning lesson because the terms and conditions say they won't compensate anything for this problem. This company takes no responsibility if they cause you a problem because the terms and conditions protect them. Avoid them. I'm sorry I did not read these reviews before using it.

I wish I saw these reviews before using bookit.Com. Believe me when I say they suck!!! I called to change my lodging information. The agent took down my credit information and told me it was all set only to find out weeks later that the change was never made! When I called them the second time and explained what happened they told me that they were having problems with their system and that someone would call me back. No one ever called me back. I called a third time and after being on the phone for a good hour I was given a much higher price for the new lodging and it was significantly higher than first quoted. They also charge a ridiculous amount of money for changing hotels. Cancellation fees yata yata yata!. And now I'M stuck with the crappy Excalibur hotel. I will never do business with bookit.Com again!! Stay away from bookit.Com.

Customer service matters! One day after I booked my honeymoon, the flights were changed. A quick look at the airlines website showed the flights I had booked were still available. I contacted BookIt customer support to try and change my flights and was given the run around. The support agents can't make flight changes. My request was forwarded to the "flight department." No, I can't speak directly to the flight department. I have to wait 48-72 hours for a response. A week later my request was still pending review. That's when things got even worse. The second agent I spoke with didn't understand the problem. Her comment was "you will be returning," as if I should be lucky to have a return flight at all. When I asked to speak with someone else, she refused. When I asked for her name and a supervisor, she hung up. When I called back I immediately asked for a supervisor.

We booked a room for the Embassy Row Hotel in Washington DC based on this site's photos, reviews and advertisement and it was completely unsatisfactory from the no refund policy that occurs as soon as you hit the payment button to the lack of clear disclosure regarding the significant extra fees this hotel charges for parking and "technology" which add up to an additional $60 per night. In addition the beautiful photos of the gym are for the gym they are apparently building as there was no gym available during our stay other than a few free weights and tiny space. The rooms were shabby and worn and the mattress was lumpy and uncomfortable. Buyer beware - stay away from BookIt - It is bad news....

UPDATE: I called Bookit.com one more time and expressed with sincerity the distress I was in over the duplicate billing. She reviewed our account and advised me that we had indeed been charged twice for our vacation. She said that she could see where we had called twice before and had been told we were not duplicate billed. She was VERY helpful and placed me on hold while she spoke with a manager. She then informed me that I would receive a refund of both charges within 5-10 business days (except the original flight portion as it was non-refundable). Within just 3 days I checked online and had received all of the credits she promised. We are booked directly with a resort now and will be using our original flight. All is resolved!

Booked our family vacation to Orlando on this site and for a family of four, they booked us in a smoking room. Called them to move us from a smoking room into a non smoking room and BookIt wanted to charge us an additional $300 to move rooms. So ridiculous and such a rip off. Their service is terrible. I will never go through this site again. The customer service on the phone was terrible. You would think they would try to help but they only care about the money not the people. Disgusting.

We wanted to go to New York. I Contacted bookit online and made reservations. The dates we told the agent were May 19th to May 26th. She booked us for March 19 to March 26th. I found this mistake and brought it to their attention. They said they did nothing wrong.

I booked a trip to New York for March 2014 with Bookit.com. I had to cancel because my boyfriend was admitted into the hospital a couple days before we were to leave for New York. I knew that I would lose money on the airfare but I wanted to at least get some of my money back from the hotel. It was a non-refundable room but the agent told me to call the hotel to see if they would ok Bookit to refund the money. I called the hotel and was told to fax a letter from the hospital to the hotel stating that my boyfriend could not travel. The letter was faxed from the hospital and it was approved for Bookit to refund me my money back to my bill me later account. I stayed on the phone with the Bookit agent for almost an hour and was told I would get credit for the airline tickets, less the fees from the airlines, and a refund of $669.13 for the hotel. I was told the refund would credit back to my account in 7-10 days. All this took place on February 28 2014.

I booked a condominium for Spring Break in Destin. I realized after making a payment that the condo was located across the street from the beach and cancelled my booking, and booked another condo with book it. My cancellation confirmation states that refunds are processed as soon as you cancel. I cancelled on March 3rd. One week later with no refund, I called customer service, which stated it would be 10-14 days. March 20th, with no refund, I called again and was told the refund was rejected by my credit card company???? (WHAT?) and they would process it, and it should show up in 24 hours. March 24th...still no refund...I have another condo booked, but am seriously thinking of cancelling because I feel uncomfortable using Book It.

I caution you again against using BookIt.com to make any type of reservations. A week after I booked a hotel with them that "had no record of the booking" upon arrival, I still have not been refunded and in fact have been charged TWICE for the fee of the rooms I never stayed in. Not only did I have to scramble to find another hotel on my first night, I spent over an hour waiting for customer service to call me back. The guy I talked to first said they've "never had anything like this happen" and would have to contact a "team" to let me know what to do. I told him that I needed to have somewhere to stay and couldn't afford to stand around waiting for someone to call. He said they'd call right away. Wouldn't you know, no one ever called me that night?

My Hotel vacation was cancelled. Company has not refunded/credited account after 20 days per their cancellation policy. I purchased a hotel vacation for $1,246.96 at BOOKIT.com on February 4, 2014. I used Billmelater.com to pay for the bill. It posted to my Bill Me Later account. On February 13, 2014, my husband passed away and I could not take my vacation and cancelled the hotel on February 14, 2014. I called the company and they said it was credited.

I booked a package to Riviera Maya with Bookit.com last July. I wish I would have Googled them first, and now I am adding my "2 cents worth" about this company. The initial process went fine, and the agent who handled my trip was very nice and competent. I chose to pay in 3 installments, and no problem there either. In December, I received an e-mail, notifying me that our flight numbers and times had been altered slightly by American Airlines. I was told to re-copy my itinerary, and was not directed to do anything else.

On 3/8/2014, I began searching the internet for the best travel deals. Of course Booklt.com advertised the best prices. So I decided to use them for my plane and hotel reservations in Puerto Vallarta. Upon trying to book the trip, I noticed that suddenly the flight information was no longer available, yet much more expensive ones were. I wanted to see if this was actually true, so I used my wife's computer (different ip address) and suddenly the deal was available again.

I would like to warn other consumers about the poor policies that this company utilizes. Number one, do not use this company to plan any travel itineraries. I, unfortunately, was awed by the low prices offered at some nice resorts and I booked a hotel in Hawaii. Our plans changed and I had to cancel my reservation and was charged a fee of 19.95. I am okay with that fee, however I have not received a credit as of yet. Book-it charged my account within minutes of booking but now I am told it will take 15-20 days for a refund. To me that sounds very illegal that the company can hang on to your money that long. Being naive, I booked another trip with them and I have the same scenario, waiting for another large refund. Book-it will be using almost $3,000 of my money, interest free. That just doesn't sound right. I would not recommend using this website.

When I booked my hotel, I was charged $33.44/day for what was labeled Service Fees and Taxes. When I checked out of my hotel, I was charged an additional $32.63/day for what was labeled "Taxes and Fees". The hotel informed me that the original charges were actually "Booking Fees/taxes" while those charged at Check out were resort/hotel Services and Fees. I consider Book its labeling to be very misleading. They should call it what it is....BOOKING FEES and TAXES.

Upon trying to book a hotel with bookit.com, I had an issue with the online service. I had entered my personal information on the site several times and it did not go through. By the time I spoke to someone the rate had gone up, and hotel rates that I was able to view from my I-phone apparently were not available for them to look up because it was a mobile site even though I had given them the page number they requested. Apparently they can not view the bookit.com mobile site when you call in. I kept being told that hotels I was interested in were not available or twice as much as what I was seeing them for on the mobile site, as I was speaking to them. At the same time I did not want to continue putting my personal information online because it had not been going through earlier. I ended up settling for a hotel that was more than I had seen it listed for and not the one I had originally wanted (which was displayed on my phone as available, but I was being told was unavailable).

Do not use Bookit.com for any of your travel needs! I booked online and have had the worst experience when I cancelled due to finding a much better deal. To avoid an additional $25 fee I cancelled online but it kept saying that my car rental did not cancel so I called. They told me to call Cartrawler directly and when I did they said I had no reservation. After four hours on the phone with Bookit.com, I finally was told it was cancelled and it would be 15-20 days for a refund! Really? It took minutes for the charge to show on my credit card. This means I will have to pay the $604 for my entire trip I cancelled on my credit card to avoid interest and hope the refund comes. I am going to give 15 days and the refund does not show I will dispute the charges with my credit card. Priceline, Expedia and Hotwire are much easier to deal with and I will never rent from Bookit.com. The wait times are ridiculous and I seriously doubt I will get my refund after reading the other reviews. I travel quite a bit with work and leisure and I will never book with them again!

I booked the 21 to the 26th. When I got my confirmation after paying I was short a hotel night. Bookit sucks, the customer service sucks and watch your itinerary they will short your hotel a night and try to charge astronomical rates.

I went on to the site and found a place to stay for a night on way for cruise and one night after. However, after doing further research on area and place I was informed by authorities it was an undesirable place. So I called back within two hours to change and was still charged a cancellation fee. But being unprepared I rebooked another location Red Roof Inn on Power House Rd Fort Lauderdale, was assured it had been thoroughly checked. We arrived and unfortunately had unloaded all luggage, husband's chair and others also traveling with us, released driver to find corrosive material on lights, handles, rust and pubic hair in bathrooms, not one switch plate on and unable to use lock on door. All units with those we traveled with found same. Ended up with respiratory infections. Also complaints went on deaf ears. Disappointed all around with both selections..... We canceled our return stay and for forty more ended up in a great place and area....... Also no mention of train ten feet from room. Pool dirty, holes in sheets...

A simple transaction online turned into a mess. After attempting a booking online, I received an error number. After calling an agent, I'm told that they have put a hold on the funds and now need to release them in order to process the transaction, not a dollar hold, the entire hotel stay, a lot of money. After working with 5 agents over the day, nothing was resolved, the funds are still frozen, and they failed to make money for themselves by booking the trip and left me very angry. To some agents' credit, they did care but seemed to lack the knowledge and resources required to solve what seems to be an ongoing or perhaps deliberate tactic by Bookit.com itself. Either way, the money saved is not worth the intense frustration and as of this post, the problem remains unsolved. I strongly urge caution and would not recommend this company for online booking.

I am a frequent business traveler, so I always look for better deals to budget travel expenses. A friend told me about Bookit.com so I decided to try it. I booked a flight and hotel combo deal Saturday February 1, 2014, but an error came up on the next page. This was my first time using Bookit so I didn't call the error number right away and since I needed a flight that same week, I booked directly with Delta. I received a confirmation email from reply@ian.com via Travelnow.com stating that my Hotel reservation is confirmed and "Your card has been charged. The booking you recently made on the Bookit.com, Inc website is confirmed."

Tried to book a trip for Sept. 2014 to Vegas. We wanted to use the Bill Me Later installments. Well when we tried to book it an error code came up. Called BookIt and they could not find our booking, was told to call Bill Me Later and see if they had the info, we called Bill Me Later and they stated that BookIt had to release the booking. Was on the phone for 2 hours. Gave up. Next morning there was a confirmation email from Bill it Later so we set up our profile and there was a pending transaction from BookIt. Was told to call BookIt. We called bookIt back and explained what happened the night before (by the way Bill Me Later does not have any cross booking numbers). Michael searched for my booking and could not find it.

DO NOT USE THIS COMPANY! THEY WILL RIP YOU OFF! I booked a $1100 hotel for April 2014 via bookit.com in January 2014. Big mistake. I then read the god awful reviews of bookit.com on this website and 3 days later, I cancelled my reservation. As per the terms of my reservation, I would be subject to a $19.95 cancellation charge which is fine. When I cancelled my hotel, I was told that it would take 10 days to process my credit. 11 days later, no credit and I called them. They told me the credit would be processed in 3 more days. 3 days later, no credit and I called them. They told me that my credit "was under investigation" and wouldn't be processed for an additional 15 days. "Under investigation". What the heck does that mean? I told them that I would be disputing the charge on my forthcoming credit card statement and that I would be filing a complaint with the Better Business Bureau. I told them that they would be losing a customer. They didn't care at all. It's amazing that a completely illegitimate business the likes of bookit.com is allowed to continue to operate in the United States.

I booked my vacation on bookit.com thinking I am paying in Canadian Dollars. I was not aware this is a company based in the US (I should have done more research). Nowhere on the website is it obvious which currency you are paying in. Once I was charged I noticed it was in USD funds on my Canadian credit card. Called them and they said, pull up the terms and condition and look under the ninth remark and it states the funds are in USD. I asked the lady if I could find this information anywhere else on the website. She said no. If I had known I would have given a different credit card. I ended up paying $239 above what was quoted on the website. Super annoyed about it. I have nothing but nice things to say about their customer service agents. They all seem very pleasant to deal with.

We flew in to Playa Del Carmen, Mexico to celebrate our first wedding anniversary. We arrived at the Occidental Grand Xcaret prepared to enjoy our all-inclusive resort vacation to find that Book It NEVER paid the hotel for our package. We spent almost 3 hours on the phone with Book It trying to get the situation remedied. Book It promised to send a check overnight to the hotel's corporate office to make sure we would be reimbursed for the money we had to pay to get our room. We paid the full amount that Book It had promised to pay the hotel, as we were already in Mexico and just wanted to enjoy our vacation. We checked with the hotel the next day to find the check had not arrived. We again called Book It who assured me they sent the check, and for some reason the hotel just couldn't "see it" in their system. We proceeded to check every day (calling Book It, talking to the hotel's corporate rep in the hotel) to see if the check arrived. It never did, and we left for Minnesota at the end of our vacation.

By far the worst place I have dealt with. I booked a trip to the Bahamas for 5 days for 3 with meal plans. We accidentally booked the kids meal plan so we decided to call in and have it fixed. Keep in mind that it's only been 30 min from time of booking. The customer representative tried to stick us with the kids meals while telling us that the only thing for us to do was to additionally purchase the adult meal plans. They were very uncooperative until I mentioned that I just finished booking and threaten to cancel. She puts us on hold for over an hour to tell us that it will be reviewed and they would contact us within a few days. Yeah right, no this is not happening! We told her "** no" that it would exceed the allowed time to completely cancel our booking. She puts us back on hold for another hour. She gets back and tells us the that the time has been increased for another 24 hours and that someone will get in touch with us the next day. Ok, now that's what I'm talking about. Right?

Like Sharon the previous person, we were booking a trip to Hawaii online and after we entered our credit card number an error code with phone number popped up. I wrote the error code down and phoned Book-it and talked to Veronica and she advised me that she would re-enter the trip with our Visa numbers and she got another error so we we tried my husband's Visa and another error. I said I would check with Visa and found out that BOTH PAYMENTS went through our Visa and the trip did NOT get booked. I phoned Book-it back and they advised the supply of hotels were NOT available at that price anymore and it would take 10 days to credit my credit card...

I tried to book a hotel room in Chicago and received an error message and phone number. That's it. The error message itself was nothing more than a number. Turns out they took funds out of my account twice with no notification, no receipt... nothing. I had no reservation but spent 2x what the hotel room cost. I got an "I'm sorry" and told to wait 10 days for a refund. They neither tried to get this reservation with the hotel directly nor tried to provide an alternate reservation. Had I not have called to try and still book the room, I would have never known BookIt.com had taken funds out of my account. And they couldn't even get that hotel, nor did they try and assist with another one.

I booked a trip with BookIt.com and within 12 hours called them about the terrible flight layover times (given but you had to calculate not posted). They looked for a new flight within the same airline and gave me no option. Since I had booked the hotel on the same booking. After looking at the information, they were very deceptive about layover times and flight times. After hours of conversation, they said there was a problem and would fix it, no sorry, no thanks. They sent me a change (longer flight times and no layover times same flights). The agent told me to get transportation and I did but had already had booked it with BookIt.com. Had to complain to get a refund. United Airlines changed my flight (because of BookIt.com practices) but it caused another problem with transportation. The earliest Ferry from the island goes at 5:30 and we had to be at the airport at 7:00, so we stayed at the Marriott.

Left home in 30 degree weather wearing wool sweaters at 4:00 AM for a Cancun trip. Arrived in Cancun around 2:00 PM, 84 degrees only to find out that BookIt.com had not paid for our hotel that had been booked for over a month and paid for. Sat around the hotel for hours trying to get BookIt.com to get things straight. Numerous phone calls to them to no avail. After hours of hauling luggage, hot and tired, we put a room on our credit card just so we could shower and get some rest. The next day were spent trying to get BookIt.com to pay for our hotel. Finally, they did. I have no idea what happened as no one seems to think it's important to call and apologize to us or offer any kind of explanation. We stayed worried to death that we would get to the airport and may not have a flight back. The hotel apologized numerous times and said it wasn't their fault, BookIt.com has said nothing. However, I intend to say a lot.

Very simple. I book a resort vacation, after reading the reviews, it was definitely a poor resort. We called and was told that it was very simple if they did the process for us. It would cost lots more than 19.95 if we did it ourselves. The other resort was equally priced, and we have printout of the promo. Well we get back a week later, come the end of the month I get my credit card statement. I had the hotel part of the previous resort along with the new charges.

The Gran Porto Real resort is fabulous in every way, but BookIt.com made the beginning of our honeymoon there pure hell week. Imagine arriving at the resort after a long day of travel and going to the front desk to check in for a week's honeymoon with the honeymoon package only to find that the Gran Porto resort was never paid by BookIt. What a nightmare. BookIt failed to send our money to the hotel and the hotel never wondered why until we got there.

I booked a vacation to Miami and had a lot of trouble trying to get back home to Toronto. BookIt.com sent me my itinerary through email, which I used to check-in for my flight. Upon my return flight home, my friends and I went to the WestJet counter where someone told us that our flight is actually operated by American Airlines. We proceeded to the American Airlines counter, which was a bit of a ways away, where someone there looked at my itinerary and told us that our flight is with WestJet because at the bottom of the flight information it says, "This flight is operated by WestJet." After we finally got back to the WestJet counter, there was no attendant there. There was an airport information desk right in front of the WestJet kiosk where I asked if she could page a WestJet attendant.

I booked a Las Vegas trip with Bookit.com and all I was told by the Book It Representative Ryan was my representative. Per my conversation with him, he stated that if I decide to cancel, I must cancel by 8/31/2013 for a full refund.