BookIt.com Reviews

I found my representative to be very knowledgeable and willing to help. Thank you for a pleasant experience!

Love the competitive prices and multiple ways to pay. I did want to add another day and was told I couldn't at the same price nor can I add without canceling the package. I still love BookIt. And have been telling friends and family.

I had an issue with a coupon code I had been given. I called into support and spoke with Jen and she resolved everything completely! Will definitely come here first on my next trip because I know I can get help from a real person.

I enjoyed my experience on BookIt.com. I will definitely recommend this site. BookIt was very user-friendly.

Just booked my family vacation using BookIt and the prices are phenomenal and so is the customer service. I would highly recommend using this site for any of your needs.

Your site offered a better price than the chain's own site.

Looking for a last minute trip to Hilton, had looked on Orbitz and other travel sites and was able to find a great deal on BookIt. Quick, easy and satisfied. BookIt made this vacation worthwhile and gave me a great deal, found me a great deal. I love it. I recommend BookIt to everyone.

Unfortunately I had to be relocated to another resort because my previous resort no longer accepted my booking but BookIt made that relocation easier, faster, for the same price, and by the looks of it, at a better resort. Can't wait to go on vacation! I'm ever so grateful to do business with them and look forward to continuing to do so. Thank you BookIt.

I have used BookIt.com several times now. The agents are very helpful and take their time with me. The prices are very competitive. I will always use BookIt.com!

Very pleasant and helpful.

Can't believe the deal we got!

I was very happy with my experience booking for the first time on BookIt.com. It was very simple and the pricing was unbeatable. The pay delay is the absolute best, it helps those people like myself that can't afford to pay the whole balance upfront. Will definitely use again.

Great way to find best deals and book your hotels.

First time I used this type of site. It was easy and very helpful.

Your staff was courteous and professional. I am not used to additional charges for damage waivers, cleaning charges, and the like. My fault. Would have been nice to be reminded. Thank you for the service though.

It was extremely fast to book a trip.

It was easy to book my destination trip with a great deal. The website was easy to manage.

I use this service for all of my out of town business. The customer service rep that helped me out today was so great to me. I truly appreciate her.

When booking the reservation, the pick up and drop off was not included. Had to get assistance. Very helpful and proficient.

The associate who helped us was very patient and helpful! He explained everything succinctly!! We had a great experience booking our vacation!

This site is easy to use, with many selections including different payment options.

Make my reservation easy and quiet. I don't have to look nowhere else. Thank you.

The BookIt.com rep did an outstanding job assisting with the booking of my trip. She was very helpful in all areas. I will always use BookIt.com to book my trips.

Such an easy process & fantastic value! The pay over time option is incredible! Love BookIt.com.

Everything was fine and great with our stuff except my wife's name was spelled wrong. Still waiting to change that.

"We made a mistake and there is nothing we can do about it" When we asked to speak to a manager, this is what we were told. Long story short, we booked a honeymoon vacation, a rental car, and airline flights through this website. Over the course of the past five months we learned that there had been a mistake in booking all of these. We had to pay out of pocket to fix the airline mistakes. The company refused to refund the mistake made in booking the rental car. And then honeymoon vacation was a bust.

Easy to book and the cheapest site so far for vacation packages.

Easy to use... easy to follow instructions.

I tried to book my trip online. It went great until I tried to pay. There was a hotel booking error and I had to call in. The agent that I had was very pleasant and helpful. It was just annoying to have to go through the whole process again on the phone. Also I am not sure if this is Bookit.com or the airlines but I couldn't pick individual departure and return flights. It was a package deal. This was also mildly annoying.

Booking was simple and easy.

BookIt.com is a great user-friendly website that enables you to get best prices and deals for vacation packages! The website never "timed out" and it was easy to navigate. One suggestions is that you enable other currencies for the price listing, it would be helpful for other outside of the USA. Thank you!

Victoria is great!

I was amazed on how easy it was to book our vacation and even more surprised on how much cheaper it was compared to other sites. BookIt.com is now my go to for all future trips. I would definitely recommend this site to all my friends. Thank you BookIt!

I booked a trip earlier today and I was so pleased with the agent (Daniel) that helped me. He was courteous, friendly, and helped me in a timely manner. He also helped me save money.

We've used BookIt to make reservation to Cancun and Orlando a couple of times. We did enjoy the resorts selection for Cancun but not much for Orlando. The resort we stayed in Orlando, Caribe Cove, was really nice. There's some nice hotels selections but there aren't many to choice from. Wish there was more selections and wish the locations were closer to the attractions. Overall the experience in booking at BookIt is amazing. Thank you.

The website is so easy to use and whenever we've needed to speak to someone, the staff has always been knowledgeable, friendly, and helpful.

Anthony was amazing.

On Saturday April 30, 2016 I booked a trip for two to Jamaica. The representative Willie was amazing. He did a wonderful job. He sent me my confirmation that noted $1414.00 will be deducted for our flight, $216.92 for insurance and $5.00 for room with 3 payments of $645.91 to take place June, August, and September. Instead $1694.92 was taken for the flight $216.92 for insurance and $5.00 for room. Which was $280.92 more than I anticipated being deducted from my account.

This was my first use of the BookIt.com site but will not be my last. I found the site very easy to navigate and very understandable even at my advanced age. I just hope that the booked vacation goes as smoothly as the online booking went. I would recommend the site to family members and friends.

I had some issues with the site when initially paid. It prompted me with a message that said error ID, with no actual number to associate it with. When I called help desk, they were only able to tell me that the transaction had been authorized, but my vacation had not been booked. Although the error message told me that my flights had been booked but there was a problem with my hotel. I am satisfied with the deal I received, but it was a major headache to check out. The help desk agent instructed me to rebook it and after doing this, the site prompted me to tell me that my trip had already been booked. I ended up not rebooking and the first initial payment finally posted to my bank account. I was able to view my reservation thereafter but this whole process was sketchy and made me hesitant to ever use this site again.

Booking my Las Vegas vacation package was easy and the price was great. Now we will see how the trip turns out -- As far as the flights and hotel???

He was very helpful and patient with me.

Fast and easy.

Very good prices.

Great deals, very easy to make a reservation. I love it.

Quick and easy.

Quick easy experience. Lowest price.

I would like to receive a confirmation of my reservation by email to include check in time and check out time.

Everything went smoothly! Thanks for making everything easy!

My boyfriend and I booked a trip through BookIt.com to Puerto Rico for May. We used the payment plan option which was on my boyfriend's card. We realized he could not make it so they were very nice to switch the person coming with me. However, the LAST 200 we owed of 1400 bounced on my boyfriend's card because his bank changed. I contacted BookIt to pay the remaining amount and they informed me the account was closed. When I asked to reactivate the account, the customer care Karen ** was very unfriendly and had no sympathy that they were totally screwing my 2 weeks away from my vacation. She informed me the $500 toward hotel was not going to be refunded but that I still had my flights. So I had a flight to Puerto Rico within 2 weeks and nowhere to go! I was also out money and expected to fork over more money so I had a place to stay!!!

This is a very fast and efficient service. The site is very clear and user-friendly.

I'm so pleased with coming here to book our trip. We were able to leave out the middleman and get things done. I'm so overly excited because this is my first flight and first trip to Vegas. I'm so grateful for finding this site. It made everything a breeze.

Really easy to navigate through, really good deals and fast... thumbs up!!!

It was one of the most pleasant experience I've had. This site was one of the cheapest ones to the best deals. Spend hours with my girlfriend looking for a great deal. Couldn't find nothing until I found this site. Really strongly recommend them.

Despite booking a ocean view SUITE and my confirming the accommodations directly with the hotel by phone and having BookIt.com do the same we were denied the SUITE. We were told it was unavailable and were stuck in an ocean view room for our stay. The Pueblo Bonito Pacifica is not a trustworthy partner and we will not return and will NEVER recommend them. Has this happened before with BookIt.com customers?

BookIt had a computer glitch that did not allow my reservation to go through. After an hour on the phone and 2 different people we finally were booked. Staff was very good and concerned with fixing the problem.

I have used BookIt multiple times, each with confidence and ease. Always knowing I will get the best price for our stay.

BookIt.com is an easy to navigate site. Took no time at all once I found the hotel I was interested in. Would recommend it for anyone.

Customer service was very helpful.

Booking online was fast and the prices were very reasonable.

Your site was easy to use and offered great deals on the vacation we were dreaming of. Thanks a lot.

Everything was easy with this booking including adding in the extra attractions. Thank you.

Appealing website, easy to navigate, great deals, quick confirmation receipt. Great experience!

I have no complaints and found the booking process to be very easy. Hopefully our trip will go as smoothly as booking it did.

I dealt with Nicola in booking my trip to Jamaica. She was so patient, so knowledgeable, so easy to deal with! She made the entire process 'painless'. She is an asset to your organization!

Seems pretty easy and cheap.

I was able to book a hotel suite for a cheaper price than what other cheap hotel sites offer. Cannot compare.

Easy to find the hotel I was looking for, but other sites allow payment upon check in at the hotel. I would have like to pay when I arrived rather than beforehand.

Best way to book an expensive hotel: $5 down and then monthly payments preceding the visit using a VISA debit card from the checking account. Like layaway if you don't want to drop it all at once. Fantastic! Love it! Will always come back now!

Agent was extremely courteous and made certain I was pleased.

I honestly like this website, I believe is trusted, and it was easy to find what I was looking for.

BookIt was great with the online booking of our trip!!

It's my first time to use it and you make my day beautiful... I love it. Awesome.

I just wasn't happy because I couldn't pay the rest of the money when I got to the hotel.

I did not receive confirmation by email.

Not happy that you charged my credit card twice for the same reservation. It ended up as a duplication! Created more work from my end! You did remedy it on the phone. However, it should not have happened in the first place.

I'm displeased with all the extra charges due to an error in your system. When I booked it was originally for May 7th, I got a confirmation for May 15th. Due to an error in your computer system I ended up being charged an extra $25 to change the date of my reservation to be the date I always wanted. The lady I spoke to on the phone the first time didn't disclose the amounts being charged to my card. And then she didn't put in the address properly so my card got declined & I was charged another $25 fee. The second lady I talked to was much more helpful & patient even though I was still very angry. I appreciate her help & patience but I know that I won't be using BookIt in the future.

This works well. Easy to use, helpful to make comparisons between options, good prices, pretty user-friendly. Thanks.

Found a great deal on a hotel near Universal and Disney with free shuttles - great great deal.

Great CE! They have way better rates than anyone else!!!

Best price!

It's easy, quick and no issues...

Quick & easy.

Booking was fast and easy. Loved it.

Very easy to use. Especially like the fact you can make 4 payments. It is good because the trip is not 'till end of July. Will use again.

I was double charged twice, double charged. I hope it doesn't take long for the second charge to get credited back. Although, the customer service rep was nice!

Very happy with the Melody who did a lot of work to get a very difficult reservation request by us, taken care of. She deserves a big raise in her pay. :) Thank you.

Needed to change my hotel info and my flight accommodations. BookIt staff were very helpful in resolving my situation. I would absolutely use your website for any of my future vacation needs. Thank you to all your staff for their great handling of my vacation needs.

Everything was great. Thank you. Guy who helped us book our vacation was very nice, pleasant.

I compare prices before booking and this was the best price thru you guys. I am a repeated customer and loved the easy booking.

First time I've booked my own hotel and you made it easy. Will definitely use your site again and will certainly recommend using it to friends.

BookIt.com appeared to be "too good to be true," and it seems that it was. The rate was incredible, but upon checkout, a "resort fee" appeared on the summary. Later, in reviewing this, I noticed that this was indeed written in very fine print; however it was not stated very clearly upfront. I still think the deal is OK, but it raised the price by $35/night, which puts a damper on the experience.

It was very simple and easy to book my hotel through Bookit.com. I was pleasantly surprised on the awesome deal that I got. I compared my quoted rate with others online and they were nowhere near as good as this. It makes my trip to Vegas even better knowing that I have a crazy cool hotel with the kind of pool I was hoping for. Thank you Bookit!

It was easy, but I wish it said smoking or non smoking on all the rooms. And it would have been nice to click on the room and see what else the hotel offers such as free club, casino, free buffet... etc. Other than that it was an easy experience.

I booked the wrong dates, called them up & BookIt took care of it without any extra fees.

Very easy to use site.

Was a little shaky trying to get a confirmation number for resort reservation. It did get resolved and all is good now.

Josh was very helpful & put together a great package for us! I know when I get ready to book my vacation I will be contacting him to put together the best package deal. No stress & enjoyable experience using BookIt. Thank you so much!!

Easy to use. Great prices.

I have used BookIt.com for several trips and have been beyond pleased every time. I would suggest you try it, you won't be disappointed!!!

Easy and simple, straightforward, no hassle whatsoever.

Hi! Great job. We were searching for a good deal and stumbled upon BookIt. Never heard of them but just gave them a ring and they hooked it up with a better price. Very accommodating and efficient. I was straightforward and they reciprocated. Transparent communication goes miles in this life. Thank you. We will use your services again!

It was easy, and good price.

I like BookIt, was easy to book it, get you 5 star.

Service was not as good as before. Mistakes in booking and long waiting times in phones. Workers screwed up big time!

Easy to use.

Overall a good experience. Have used BookIt.com numerous times.

Tried 3 credit cards and still wasn't able to book my hotel. Not sure what is going on with website tonight...

Great buying experience.

Fast and easy.

It was awesome.

Easy to book. BookIt.com offer great rates.

I use BookIt.com every year for my birthday. Being able to split up payments is an amazing feature when trying to accommodate multiple people. Love the site.

Very easy to use this website, gives you all the info you need about all of the resorts, star ratings, all-inclusive deals, pictures of the resorts, rooms themselves, activities for families with children, places to dine, casual attire. Would recommend this site highly!!!

I booked a trip to depart on a specific day but when transaction is completed, it was for the next day. Called customer service and was charged $25 to cancel the reservation. Will not use this company again.

BookIt has the best deal anytime any day. Guaranteed!!!

Very easy to make the reservations. Only wish there was the option for a military discount.

It was a breath of fresh air talking to agents from BookIt.com. It started with Genevieve. I was startled with her excellent knowledge of the resort and her recommendations were spot on! She also called back after I managed to make the reservation the following day to ensure that everything was ok with the booking. She was a star! Zach was also polite, courteous and extremely informative. This is how travel buying should feel like. No better place to book your vacations. Top notch in my books!

I called customer service to book my anniversary trip and got Elizabeth. She was amazing!! She was very helpful and patient. She answered every question I asked, and there were a lot of questions! Elizabeth made the entire booking process effortless and explained everything to the fullest. My husband and I are very happy with the package we booked. Thank you!

Quickly done. All my questions were answered.

Yes I would recommend to someone.

I'm extremely upset as a consumer being charged $176 to cancel due to the fact I accidentally booked the wrong date. To better explain I had plans on booking a room from 5/28-5/30 but accidentally booked it from 4/30-5/01. I immediately realized the error and called BookIt.com reservation department. The dates I actually wanted wasn't available and every other date I selected wasn't available except for 5/01-5/03 but the rep advised me for the those dates the change would be an additional $628 on top of the approximate $350 I already spent bringing the total to almost $1,000 for 2 days. My only other option would be to cancel which I was charged $176 for. This was clearly just an error and I attempted to reschedule but the cost was drastically higher for every other date I chose.

This was a very easy process. We have been booking trips to Las Vegas for quite some time, and I must say, this was the easiest. Everything went smoothly and I had absolutely no problems whatsoever!

Was very easy to use.

This is the first time I have used BookIt.com. Previous experiences with other booking agency were not very good. Your program is outstanding. Easy to use and clearly with more choices. We will continue to explore using BookIt.com exclusively. Thanks.

I have been using BookIt for about 8 years. I have never had a concern with any of my bookings and when I compare BookIt prices to other competitors or even with the hotel sites, BookIt usually offers the better prices. I refer many friends and family to the BookIt site!

It was easy and wonderful. Would definitely use this site more often.

Everything was great, especially the price compared to other sites. The only thing that was unfortunate was when I read the terms and conditions and tried to go back to pay, everything deleted and I had to start all over again.

Ladonte helped me with my booking. He was accurate and professional. I will call him back in the future to book my next trip through BookIt.com.

Airport Transfer - Our resort was not on the list and we are still trying to figure out how we are getting from the Montego Bay Airport to the Azul Sensatori Jamaica by Karisma Resort. VERY concerning...

Very easy to book and the coupons and additional discounts were a plus. Simplified process was great.

Trip to Las Vegas - My reservations were handled very well.

Very disappointed with booking my vacation with Bookit.com. When I was booking my room, it stated that the total cost of my vacation was a certain amount. I assumed it was the total cost. After booking with them and I get my itinerary, I then found out that was only the room cost not hotel cost. More fees were added. I couldn't cancel because I would have to pay for 1 night plus tax and fee. Never again.

Ivan did a great job of correcting an issue that I had. My issue was with the "4-star upscale mystery" booking in Panama City beach. After booking the resort that I was given was far from a four-star luxury resort, as a matter of fact, your users rated it 1.9. Also, the majority said they would not return. Someone in your marketing department should remove this resort for the 4-star mystery offer. That is very misleading! Ivan was able to get my reservation moved to a different property.

Crystal was amazing. She was able to book my flight and my hotel. Everything I asked for she was able to do. Thank you so much Crystal for being awesome.

This is an unusual review in that I found Bookit.com to be excellent in beating the marketplace on price, great customer service arranging my trip and then being prompt and hassle free when I had to cancel. Fast refund. Would absolutely use again.

Easy. Fast. Done.

I was checked online with the pictures. I thought it was going to be a beautiful nice day from the pictures. When I got there it was holes in the carpet. It was very unsafe. I wasn't happy at all about my room. I was very upset and scared because there were all kind of people hanging out there like looking for Travelers and I feel like my life was in danger.

I use BookIt.com on all of my international vacations and the process is smooth and effortless. The customer service reps are very helpful and on one occasion even found me a cheaper rate for the same hotel. Great travel site for all your vacation needs!

I have using BookIt for over 7 years. Love this website. Only had an issue one with them in Florida but they fix it quick after a few phone calls.

Will not use again. Customer service is rude and unhelpful.

Easy to book. Great rates.

2nd time booking through BookIt for my trip! Easy to use and good pricing!

I don't do too much traveling but BookIt takes away the headaches when shopping around for a deal. BookIt bottom line has the best deals around! Thank you for years of stress-free vacation planning!

I called in to make changes to our hotel and thought it was going to be impossible, however the representative was very helpful and when I asked questions she was quick to respond without putting me on hold and making me wait. Not only did she help us make a change, she also helped us find airport transfers at a reasonable rate. Wish I had gotten her name. Hopefully someone will give her the credit she deserves! Thank you. We are at ease making our arrangements with such a customer-centered agency.

All went easy. Will I be automatically deducted from my checking account for the payment plan for our trip? Please respond. Thanks.

What started out as a simple and efficient booking process turned out to be my worst experience with online booking I've ever had. I booked a hotel about a month in advance, paid for it in full. The day of my trip I had a family emergency and could not in good conscience leave on a vacation. I called the airline and explained and they were kind enough to issue a credit for a future travel date. I then called BookIt.com and basically was told that even though the reason I could not travel was no fault of my own, they would not even issue a partial credit for the hotel stay I was not able to enjoy.

The deal was incredible! I talked to one agent who advised we could hold the room for $5 until I confirmed with my travel companion. The next agent answered a few questions about the flight portion, and helped us book the airport-to-hotel shuttle, and an optional tour. The third agent took payment in full, and as we used 2 cards, we're subject to a $35 fee--for which approval was obtained from a supervisor to waive! All three were pleasant, friendly, informative and competent--bravo, BookIt.com!!!

I like the discounts but the total lack of option to change your reservation without massive fees is pretty absurd. The $25 cancellation fee is advertised but not the accompanying necessary "manual assistance" fee.

Easy to find a decent deal on a nice place to stay!