BookIt.com Reviews

It was my first time using Bookit.com. It went very smooth. I will definitely use Bookit again. Thanks for a smooth booking. I even sent a link to other relatives and they too used the site. Can't wait to get to Jamaica in April.

Bookit makes planning trips easy.

Dear BookIt.com Customer Service, this is the second time I am writing to you. I have raised the issue that the La Quinta Hotel has not been paid when I checked out on December 29. You have already charged me the amount of $273.47 and it has been debited against my account when I booked with you on December 26. Now, I have also been charged by the La Quinta Hotel the amount of $293.84. I want this amount returned to my credit card because it is unfair that I was charged twice and more than the amount you have advertised with the $20.00 coupon applied. I don't understand the system that you have. I have had no difficulty with Agoda, Booking.com, and Hotels.com, and thought that BookIt.com would be an improvement on their service. Thank you very much.

I have no idea what the charges for 192.00 are for?

The website is easy to navigate and fast checkout. BookIt had the best rates and I would recommend to anyone.

Best price we could find anywhere! So excited! Thank BookIt.

Today I booked a four-night package (air + hotel) for the Westin Maui Resort & Spa on the BookIt.com website. The information on the site was very straightforward and organized well, making it easy to compare hotel locations. Plus it seems like a very good deal. I definitely recommend BookIt.com.

She was very nice and accurate with everything that we needed. All questions were answered.

Very good service. I appreciate the help!

Jared was very helpful and wonderful.

Reservations were great. Service and communication were subpar. Contractors used for shuttle service to our hotel were lacking in customer service skills and frankly didn't care. Arrived at hotel almost 2 hrs later (12 pm): not happy!

Fast. Easy! Would do it again. :)

BookIt.com is great and always have great deals. I'm excited about another Vegas trip. I will be booking in the near future again.

My booking experience was excellent! I love the pay delay option and plan to make use of it in the future for larger family vacations. I am overjoyed to finally be able to stay at the Venetian at a reasonable price.

I booked a room thinking it was all inclusive. When I got to the hotel they gave me a non all inclusive band. I told them I booked an all inclusive room. They told me Bookit.com does not book inclusive rooms for paradise village. When I booked the room it said very clearly in the picture and description All Inclusive. Now I only have 100 dollars to spend for food and drinks for 5 days!!! Why would you even advertise All inclusive if you're not selling it!!! Bookit.com sucks!

Had to change hotels. Less amenities, farther from planned activities, more transportation costs, only 4 dinners instead of 7. 3 families inconvenienced. Will not use BookIt again.

The room was alright until I found a used condom in the room. Then on Saturday morning someone knock on the door once or twice and just came in. I was woken so scared I was wondering if the bell person?? So on Sunday I could not sleep no matter how hard I tried and I told my mother what happen. She was not happy about that either.

We booked a vacation to Punta Cana last summer, only to get notification 1 week prior to departure that our reservations were cancelled. After numerous phone calls to BookIt staff that didn't know anything about the cancellation, we called the resort, who stated that BookIt refused to transmit our payment (we paid in full at the time of the booking), so the reservation would be cancelled. During subsequent phone calls BookIt staff blamed the resort, and the resort continued to blamed BookIt. BookIt provided two options, to either get a refund or be re-booked at another property. When I asked what other resort options were available, they provided only one. We attempted to book directly with the resort, but only a week out the prices were significantly higher than when week booked months ago.

Easy check in. Great room and hotel. Made reservations 1 hour before arrival, nice.

This is the first time I have used BookIt. It is hard to rate my experience since I have only order a trip and have not taken it so I have no idea how satisfied I will be. I did find the payment confusing since it appeared I needed PayPal to extend payments over a couple of months. In actuality I only needed my credit card. So at this point the trip is order and in three months I will be able to respond as to whether or not everything is as promised. Thanks.

I have booked several trips through BookIt.com for the past three years and so far all trips have been as expected. The hotels are nice, the flights are great and all exclusive has been as expected. The staff at the places I have visited have all been very pleasant as well. I will continue to book with BookIt and have had several friends follow my lead. Thanks.

Booked trip to Cabo, was easy as usual and we got the room and flight we wanted.

This has been a nightmare!!! You was suppose to only charge my debit card $99 for the downpayment and you charge the full amt. Then when I tried to call I was on hold for over a hour. No one answered. I have sent 4 emails - no response! So no I think your company stinks.

Worst customer service I have ever dealt with. Spent 8 hours on hold due to them ** up, will never use this again.

Very straightforward and easy to use! So excited for our trip!

I love booking with you.

It was easy making reservations and I got a great bargain. I recommended to my friends and family.

If you want a service to charge your credit card and then ignore you when you need customer service assistance, then pick BookIt.com! I have spent from 8:47 AM to 12:51 PM on the phone trying to cancel a hotel reservation and no results!!!

Bookit.com offers amazing deals for vip type vacation package. We also like the direct flights from Vancouver to Cancun. And we know we'll find the resort to be just as per described. Thank you.

My initial booking was cancelled because of my bank, but in order to find that out I was on hold with booking it for over 40 minutes. Then, when I attempted to rebook it, suddenly I couldn't because the flight was apparently not available, but instead of getting that info, it told me I had to call again. The people to whom I spoke were helpful, but it was a frustrating experience overall.

I booked my family trip (6 members) in October for a vacation over christmas break. On Dec 25th I received a call that my reservation was cancelled due to non-payment by BookIt. After nearly 4 hours on the phone we had a new resort arranged by BookIt. We left on the 26th. When we arrived in Mexico at our resort they had no reservation for us and BookIt was unable to help. Only on the 28th and me supplying my credit card to the resort were we able to get the situation resolved. Very stressful and BookIt can provide no explanation on how they charged me for the trip but failed to pay the resort. I will never use this service again.

I used BookIt for the first time, and last, to make a hotel reservation. I put the dates in incorrectly, my fault. I booked an additional day that we could not stay. I tried to correct it online within hours of making the reservation and BookIt wanted to penalize me one night's stay! One night is all I was cancelling! I called, held for 45 minutes for a representative who waived the one night penalty, but it cost me $25.00 to change the reservation. When I arrived at my destination, I had no room. Even though I was given a new confirmation number, my entire stay was cancelled, not just the one night. The hotel put me in a cheaper room, but BookIt already has my money for the suite I booked and I have not received information about a forthcoming credit. I do not recommend BookIt!!!

I love using BookIt.com. They usually can beat all other pricing on the Internet! I will be a customer for life with BookIt!

It was so simple and easy. I choose my dates, I paid, (they also have a payment plan, if you can't pay in full) and printed my receipt and confirmation. Now am all set for my vacation!

Satisfied with help provided to me.

Flight was cancelled at 11:30pm the night before we were suppose to leave. Our plane was scheduled to leave at 6:50 am. On top of our plane being cancelled, which I get isn't BOOKIt's fault, they failed to actually reserve our hotel room. So we lost a full day of travel time and resort time and they offered us a $100 credit voucher, when in total we lose $700 in real money for the day. They did nothing to help us.

Great and quick service.

Fair and very comparable prices, easy to navigate. Love using BookIt!

I am extremely displeased with BookIt.com. I booked my vacation six months in advance only to be notified by BookIt.com one week before departure that my reservation was no longer being honored at the Riu in Jamaica. I then called the Riu and they said that my reservation was in their system so I asked BookIt.com not relocate me. BookIt.com again tried to convince me that I could not stay at the Riu and still tried to relocate me so I called the Riu a few days later and they assured me that my reservation was still good and the only way it could be canceled was by my booking agent so I thought I was good to go.

Spoke to Tamara. She was very polite, informative, and patient in helping me find the right package for my trip. In one phone call I was able to find the cheapest flights, best hotels, book restaurants, and sightseeing. BookIt has pay delay which I can pay with three installments. I will definitely use BookIt for further trips.

We are very satisfied with the help of the booking agent. He explained what were our choices and prices, etc.

For the first time today I used your website. I spoke with Carianne (not sure of the spelling). And may I say that it was the most pleasant experience (in booking a hotel room) that I've ever had. My husband and I will be celebrating our 28th wedding anniversary on the 16th of April during our stay there. She wished us well and you can tell she really meant it. She was very specific with the details of the reservation. You should have more representatives like her. Thank you Carianne!

I am new to BookIt but l love. I love all the good Deals. I am going to tell friends and family about BookIt.

Very Easy and Best Rates.

I used BookIt.com for the first time to book a vacation package in Cancun. It was very easy to use their website and to navigate through the whole booking process. I am also very impressed with their special offers. I will use BookIt again when looking for a vacation.

Very pleasant and attentive front desk staff. Check in was 4, but was able to accommodate early. Clean room. Pool was forever out of towels and apparently needs to buy more. That is my only complaint. Everything else was worth my fare.

We traveled to PCB for the New Year!! I booked through BookIt.com. I made sure I choose a place with an indoor pool because of the weather. Positive: We got to check in a little early. Negative: We are not able to sleep in the bed because the box spring mattresses are broken and squeak loudly. There are two remotes and neither work. Worst of all, I was asked to pay $31.00 extra to use the pool, after paying $390.00 for the whole deal. The picture below clearly states/includes indoor/outdoor pool (The Unit PTP 1210 at Shores of Panama). I was told that if the owner doesn't want to fix things that have been reported, they can't do anything about that. I WANT TO KNOW WHY BOOKIT STILL ALLOWS PEOPLE TO RENT FROM THIS OWNER???

Arrived December 25 to discover that Bookit.com had never transferred our payment to the hotel. So we were told to pay for the room again or get a hold of bookIt.com. It took 3 hours to get them to pay. How embarrassing. They would not give anything for the inconvenience either. The hotel services said they do this all the time. They may be going out of business so beware.

I called Tanesha this evening and booked the hotel reservation. She was knowledgeable and speedy!!!

Good website - easy to use.

I received an email New Year's Eve stating that my Jan. 10 reservations at the Iberostar Grand Resort in Montego Bay were canceled. I attempted to call the number and extension listed in the email over 20 times with no one answering the call. It just kept repeating the message to enter the extension. Out of frustration, I call the guest services number and got Clev at ext. **. He was able to get me relocated even though we were on the phone for over an hour. He was amazingly patient and took ownership to get me satisfied.

Very disappointed. Me and my family arrived at the hotel on 12/31/2015 @ 3:00 pm. Getting check in was a problem, the representative at the desk had to call BookIt to get some information. BookIt had us waiting on hold for fifty one minutes, ridiculous, and we finally reached someone explained the situation. She tried to put us on hold again, I refused. Me and my family was for an hour now, I just told the representative to just cancel our stay and I just paid for a room. Very disappointed. This the first this ever happen. There just no excuse, ruined my whole trip.

I booked a trip with BookIt.com on Sept 29. for 9 people leaving on Dec 25, 2015. I was called exactly one week before to say that the Riu in Montego Bay was not accepting their guests anymore and they need to relocate me. I was very upset because I really wanted to be in Montego Bay. They said they will try to get me into the Moon Palace in Ocho Rios and I was okay with that. Not happy but I didn't want to cancel my trip on my family after several day on calling and getting no answers as to where they would relocate me. Finally they called me on Dec 22, 2 days before my trip to say they have to refund my $ because they cannot find me a place not even Moon Palace. I got on the website that day and finally rebooked for additional $ because I didn't want my family again to be disappointed. I want all the excess $ I spent on those rooms reimbursed immediately.

It has always been a pleasure working with BookIt. The hold time was a little long but I understand.

We booked an all-inclusive trip to the Riu Palace Paradise Island Bahamas thru BookIt.com. We opted to use the 2 payment option to pay for our trip where we paid 1/2 in November & 1/2 in December. Both payment transactions were processed against our credit card and we received an email we paid in full. So off to the Bahamas we went booked and paid for 27 Dec 2015 thru 01 Jan 2016.

The Agent Kerrion was very helpful and friendly. She answered all my questions and searched the best results of hotels and retail car I need for my trip on 1/22/16. I'd do business with BookIt again in the future. Thanks.

I wanted to change our resort and could not modify online because we paid with PayPal. I was able to do it over the phone (person was very nice and helpful). I was charged the $19.95 cancellation fee, even though I just made a change and did not cancel. I did not think this was fair.

Was fast booking hotel and the price was great it being a holiday weekend! Thank you. Looking forward to booking with you in the future.

Awesome! So easy and the pay delay is AWESOME! I would recommend this to all my friends and family!

I was very disappointed with my experience. I booked a hotel + air vacation. Our airline tickets were not reserved due to a "glitch" in the system. I do understand these things happen. However I was surprised when I heard your company would not be reserving our flights once the problem was fixed. This forced me to make my own airline reservations at a higher price. I was very nervous about trusting the entire reservation so I cancelled it. At my request you did waive the cancellation charges. That being said, I did eventually reserve my hotel only through your company due to the good price.

Naomi ** was extremely patient and very helpful when I needed to adjust several things on my reservations. The only negative was trying to get through to customer service and being placed on hold twice for 50 minutes.

The website is so easy to use! Refreshing...

I was excited about booking a Mother's Day trip for my mom and I. When I saw the $1 down with pay delay deal I immediately knew I needed to get the deal. As I'm confirming and it goes to the next page it says payment in full. I have been charged the whole amount. How is that possible? I did not sign up for this. I need a refund asap. I cannot afford to pay the whole amount right now.

This is my second time booking with bookit.com. Both times it was a wonderful experience. They make it easy to coordinate flights and hotels, and I couldn't find cheaper prices anywhere. The hotel ratings and reviews were accurate with the experiences we had on our first trip. Overall this is the one website where you can do it all for a great price.

I was trying to modify my booking online. However I never did find the "modify" button. I was forced to call. The wait on hold for a representative was an hour, was hoping it would have been shorter. I did not want to call in order to avoid the phone fee of $25. Once I got thru I was helped efficiently and the fee was dropped as a courtesy.

First of all I would say please stay away for bookit.com. The money you might save if you book with them is not worth it. I booked my stay to Cancun in August 2015 for December holidays. One day before the I am supposed to fly, I got a call that my hotel booking is cancelled (Omni Cancun). I spoke with the hotel and the reason was Bookit never paid for the hotel. So, Bookit made a new booking to Barcelo Maya Palace hotel in Riviera Maya, and agreed to pay the difference. That is the only reason I agreed to go ahead with my plans. I arrive at the hotel on Dec 25 2015 at 11:30 pm and the hotel staff informed me that they have NO information about my reservation. They allowed me to stay in the hotel for that night. Next day they confirmed the reservation after talking to Bookit.

The hotel booking/reservation was completed on 2/18 for a check-in date of 12/30 - 10 months in advance of travel. Hotel had no record of a reservation having been booked, let alone paid for in full, for the given booking ID, customer name or a reservation completed with the hotel's reservation area. This was quite embarrassing when trying to check-in with many people in the lobby and waiting in line to complete their check-ins. Had to step out of line and wait approximately 20 minutes for the front desk staff to communicate with another area to find the booking information and record of a hotel room available to us for our pre-paid room reservation. It was an unpleasant beginning to a holiday celebration event. Will not recommend the use of bookIt.com in the future to any friends and/or family.

The website is easy to use. I have booked with this company several times for trips both inside and outside the US boundaries. I was pleased with the service and accommodations.

Booking agent was very helpful and patient with helping me select my room for vacation.

My husband booked our first anniversary trip to Cancun and paid for it in full 3 months before our departure. 6 days before we were to depart Bookit.com contacts us to cancel our booked accommodations at the Riu but would move us to Barcelo Mayo Colonial. When we arrived, the ground transport doubted that we were staying there as they had us still at the Riu. We get to Barcelo and they have no record of us being booked at the Colonial and sent us to the Caribe who then sent us back to Colonial. 4 hours later we are booked in our room and our vacation began.

Had a great experience booking the trip and talking to the agent on the phone to finalize payment details. Love that you can set up payments and love the special coupons. Have had to make a change to the itinerary due to medical reasons and have been trying to cancel first booking and replace it with a second one. It doesn't let me cancel online and says I have to call. When I call I have been on hold for over 15 minutes twice. I believe there may have been weather delay going on. Frustrating to try to make these changes.

Nightmare!!! 6 of us booked a trip to Cabo San Lucas in May 2015 for January 2016. We had a confirmation for air and hotel, and payment was received in full in May. A week before our departure, we tried to call the hotel to verify and couldn't get through so contacted BookIt, and they said all was good a week ago. Today, contacted the hotel directly and "No Reservation." No one's name on our list is known to the hotel. Call back to BookIt who said we were confirmed at hotel. I told them direct contact with hotel said, "Wrong! No reservation."

Very nice, helpful staff. Clean room. Bed slept wonderful. Breakfast was just right. Close to beach and shopping. If in the area will stay again.

I use you guys all the time for years now but lately your site charges me more than the hotel. If it happens again I will be looking into a new site.

This is a great site however, I've dealt of 3 operators & I was only able to understand 1 of them. They are always very nice & helpful but, English was an issue as well as talking way too fast. Also, only 1 really knew the properties.

I'll never use them again. Can't get a hold of anybody. Wait time was at least 30 min. They never confirmed our hotel.

1 night hotel stay in Las Vegas. Great customer support. Prompt attention and detailed explanation.

There we were ready to check in before 4 pm into the hotel my husband booked as a surprise for me on December 30, 2015, and the check in representative says "your reservation was cancelled". "What," I said. I was so mad. We were advised to call BookIt. We did and the Clarion Inn in Lake Buena Vista overbooked. So there we were with no room and trying to decide what to do. We spoke with Brittany at BookIt and she found us an incredible room at the Rosen Plaza on International Drive for our lovely evening and BookIt covered the additional cost for us. Well, they receive an A+++ from us and most graciously from me. Thank you Brittany for saving our evening for us. We appreciate you.

The booking on your website was very clear and easy to book my upcoming trip.

Booking was easy enough. Waiting to complete trip before I'm able to give a complete review of your service.

So far it has been a very good experience. Hopefully the actual trip will be the same.

All help provided either by calling or by internet site was very good, prices ok and choice very good also.

Easy to use.

I found the site very user-friendly for my vacation search! The local travel agent couldn't beat my trip price!!!

Chad was so helpful in making my experience less costly and more fun due to his willingness to share his expertise.

Beware! This is not an ocean front hotel room as Described. It is 3 condo buildings down from the ocean. You have an ocean view between the rows of condos. Cannot hear the ocean and am very disappointed. I was very specific on being assured it was on the ocean front, but the owner has been deceiving about it being such. The floor in bathroom grungy, bar stools stained and dirty looking. Fridge is rusted around the door, no dishwasher, no toilet paper holder. Sliding door lock does not work. Not quality I was looking for. I have stayed at this resort many times and was satisfied, but not this time.

We had a great experience with Noel. She is great. We don't book online and she just took us in and had us ready to go in a matter of minutes. We would request her again. Hope we get her to book us again. We will ask for her. Thanks again Noel, we really appreciate it.

Booked a vacation (2nd time) through this agency. They called to switch my reservation to a different resort hours before I was to leave. I was attending the resort for a wedding and could not switch. They knew of the "issue" causing them to switch all reservations with Riu hotels to different resorts for days but phoned me last minute. They spoke to the resort (as did I) and confirmed there would be no issue with my reservation.

BookIt.com was completely convenient for me and I'll continue to use this site.

Booked my trip through the phone, the gentleman named Raymond was very nice. Although he spelled my friend's last name wrong (who was sitting right next to me) and I tried to call back. I was on hold for an hour and half before anyone even talked to me... Then the lady I got Coleen was extremely unprofessional and very rude. And did not know what she was doing. As she told me that the guest is suppose to call the airline services directly to change the name, so I did that and they told me only the people you book it through are allowed to do it? Shouldn't she be aware of that?

I travel a lot and I've used a lot of travel sites. First time I used BookIt.com and I will never ever use them again. I book my trip while calling them, then I called them back to confirm it was all ok and they said "Oh sorry, we don't have your flight booked" after I already received email confirmation. They said "Oh sorry, it was a system issue" whatever that means. So they wanted me to purchase another $900 airfare thru AA and then I'd get my other airfare credited back to me in 2 weeks. I spent $2600 for a vacation hotel and flight and then because of their mistakes they were like "Oh we will call American Airlines and book you other tickets for an additional $900 and you'll get your flight credited from us in 2 weeks".

I am very upset with the customer service I have received in the last two days. I was on the phone and hold for 2 hours yesterday trying to get my bookings corrected, then after all that I had to go redo it myself. Then to top if off, I looked at my account last night and I was charged more than $20.00. So called back again, was on hold FOREVER when I talked to the lady. She was sweet, but couldn't figure out why I was charged $193.00. Called again this morning and I was transferred 5 times and put on hold forever again! I referred my whole family to BookTt.com yesterday for our family trip and I'm really sorry I did, because I use to really like BookIt.com

This is quite scary for us, as this has never occurred to us before. A little skeptical about what could happen with these changes and not knowing much about the hotel we have chosen. We really enjoy our stays at the Riu's. Time will only tell!

Very good service by phone.

First time booking online. It was fast and easy. Thanks.

I booked a mystery room and pricing information was purposely omitted. The room was offered at $65, with Florida state sales tax at 6%. The total should have been $68.90. However the sales tax and other charges including a parking fee, which I will pay upon check-in and did not know about until after completing the non-refundable reservation, the total is going to $ 93.00... which is 43% more than the bait-and-switch price advertised. I WILL NOT USE YOUR SERVICE AGAIN AND WILL ADVISE OTHERS OF MY EXPERIENCE. You should take at look at your business model. It is short-sighted. Provide value and build long-term customers.

Hassle-free booking.

Fast booking and good service.

BookIt is so easy and great to use. I love the coupons and discounts and the pay delay is the best!!! Because of that we are able to break up payments which allows taking vacations more affordable.

This has been the easiest and most efficient way of booking a trip. I would highly recommend anyone to use this service. I was an Expedia user for years and this is the first time I used this website and I can say I will now forever be a bookit customer!

After filling out all the information, site was lost after signing in to BookIt. After filling it in again, message received that it had already been booked. BookIt rate $95 per night. Received confirmation directly from Elliott House; their average daily rate is $78.06!!!

Just booked a trip to Kauai. Read all the terms and conditions which indicated that I had to be very careful to get our names right as we could be refused flights etc if booking doesn't agree with ID. So... I made darn sure my profile and the booking read as my passport. Now I get my confirmation from bookit.com and my middle name is missing from it. No worries, I think, cause it says to print the voucher from the link provided. Off to the link I go... to find my name printed out wrong, half my middle name missing. Now I've been on hold for 20 minutes, so far, to talk to someone and find out if I have a problem. Which would not be my fault. Not impressed so far. What seemed like a trouble free way to book a trip has turned into a hassle.

I would recommend using BookIt.com to anyone. Not only did I get a great deal on my vacation but the customer service is amazing. In 10 minutes I resolved hotel issues and was ready for vacation.

I spoke with a very helpful agent. I needed to book an all-inclusive deal for four people with one flight being different than the rest. The agent help me figure out the best deal.

This will be my second time using BookIt.com to go on vacation to the Bahamas. First time was great and hoping the 2nd time will be as well.

I prefer a hotel with a separate living space from the bedroom. The room was clean, the food was awesome. They need more parking. I am a light sleeper so I heard the planes and train. The room is worth the price. I would stay again.

Just booked yesterday so I cannot rate the entire transaction as we haven't traveled yet but the booking was a good experience. They lost a point because I couldn't complete the booking online. However, Jarrod, my service rep was wonderful and helped me book our vacation. We have 5 in our group and couldn't get 5 seats on any flight we wanted. Jarrod (spelling) went through each of the options and found us suitable flights. I really like that you have 3 options to pay. Hopefully I will not need to contact them for any problems but so far the service has been excellent.

Ok, this was quick and easy! And a GREAT price. I had a little billing glitch but when I spoke to the representative she was very helpful. The hold time was very extensive but with the weather issues across the country everyone is trying to get where they are going and having to re-arrange itineraries. A+.

Horrible!!! We are at ME Cancun now & unable to check in because BookIt has NOT paid the hotel yet! Our credit cards have been charged! If anyone from BookIt can call ME Cancun 998-881-2500 ASAP to help, that would be great!

Website could be a little more user friendly re: airline payments. We needed to pay for the tickets separately and using separate credit cards so we could then put the hotel on a payment plan. Unfortunately, we had to call in to do this. Not sure why the option is not there to pay the airline using separate cards first-then book the hotel instead of having to call in. The girl we spoke to, however, was patience personified. She took good care of us and answered all our question (and I know we were on her last nerve!). Lol. She was pretty doggone awesome!!!

Hotel booked was less than satisfactory, dirty and run down. Tried to cancel knowing cancellation policy but impossible to do so over the phone. On the phone for hours and just got recordings. Online it says to modify but there is no way to cancel. Have called the consumer protection agency. Will never use BookIt ever again and will definitely pass on my bad experience.

I received great customer service from BookIt.com. The agent was friendly and very helpful. She assisted me with my hotel resort plans and my transfer service and even found us a better deal on the transfer service. Thank you Bookit.com.

Jing ** has been fantastic throughout my booking process. Very thorough, very conscientious, very knowledgeable and most of all very friendly. I would want Jing to book all of my travel!!! Great experience!!!

So far, so good!

Using BookIt was so easy. I did speak directly with a representative and she was very helpful. I love the fact you can book for $20 and pay installments. Definitely allowed to book a nice hotel.

Always easy and usually the cheapest rates!!! I love it.

My son and his new wife reserved rooms at Riu Palace in Aruba for their honeymoon in January, 2005. The reservations were made months in advance. Now it is one week till they depart, and they called BookIt.com to confirm their reservations. BookIt.com did confirm the reservation. They then called Riu Palace to double-check, and they were informed they did have not reservations. BookIt.com and Riu Palace had a contract, it but it has expired and Riu Palace are not accepting reservations made thru BookIt. The Riu Palace does not have any rooms available for the dates of their honeymoon. BookIt.com never notified them of this problem. They had to find it out for themselves. Do NOT use this website!

I would definitely refer a friend to use BookIt, this is the second time that I have used it and they offer flexible payment options which works great for me and my family planning and paying for our family vacations.

I have had a great experience booking my all inclusive trip with BookIt to Mexico for April 2016. We had a change of resort request and the representatives at BookIt were very professional and made the switch easily. They restated exactly what I was asking and confirmed through email. Service was very prompt.

It made the booking very easy and no worries with a great price.

We booked a package (hotel and air) on the website. Our tickets from United Airlines were not being ticketed. We tried calling BookIt right away, no one would pick up the phone for 30-40 min. at a time. Once we would connect with service representative there was no solution offered. 2 to 3 hrs on hold for 3 days before we had to rebook airline portion of trip. 3 days of Christmas weekend we spent on the phone with no help. I would never book with this company and warn all my friends with ordeal we had to go through.

I was very impressed with Elizabeth who helped book the resort we wanted to stay at. Actually, she price matched another site but Bookit.com had an upgrade for this property at no charge. I'm very happy how well everything went and Elizabeth was very personable and helpful. Thanks!

The lady that helped me book was very helpful. She help me to save as much money as possible. I only wish the website had an option to view the prices in other currencies. Overall she was great.

After making an attempt to book online and having it go south I called Bookit direct. I came in touch with an agent named Valorie and she was excellent. She walked me through the whole process and resolved everything so we now have a trip for four persons in January.

The representative was helpful, knowledgeable, and above all patients.

Family Vacation to Jamaica - Booking our trip through BookIt was fast and easy. No hassles and one stop shopping for all-inclusive trip with adventures.

I was supposed to be booked at a pet-friendly hotel, wrong. I called to verify reservation and was told it wasn't pet-friendly and to contact BookIt. 3 hrs on hold, no help online, and now no room! Dissatisfied to say the least.

We booked a vacation with hotel and flight. BookIt sent us a confirmation. BookIt was then unable to book the flight because their system was down with United Airlines. So the next day when I called, they wanted to charge $1,000 more for the same flight because their system was down the day before and now the cost of the flight has gone up. BookIt refused to make up the difference. Absolutely ludicrous. This defeats the purpose of using a travel service. We will never use their services again.

WOULD HIGHLY RECOMMEND. Thank you for making booking my trip financially easier and easy all around!

Bookit.com is the best way to book any travel or trip. It's great & easy to navigate. Just love it.

Couldn't check in as they said Amex 'declined' so I made a new reservation and paid with a different card. Will contact Amex to ensure your charge will NOT be paid. Also signed up with email for immediate discount which didn't show. This type of experience will not 'Woo' customers.

Very easy to book.

I was looking for a family friendly hotel for a mini vacation. They offer a wide variety of hotels at great prices. It was easy to find a hotel.

Rooms easy to book.

This is the first time I used BookIt when my husband stumbled across the site trying to find a last minute hotel. We found a beautiful 5 star hotel at an unbelievable rate for less than we had been prepared to pay elsewhere.

Willie ** did a phenomenal job in helping me work through airline issues. He was professional, courteous, and knowledgeable. You need to hire more employees like Willie.

The BookIt rep, Jared, was wonderful. He helped me find flights at decent times without long layovers that I was not able to find on my own. Hadn't even considered the resort he found for us (too expensive!) but it worked out to be in our budget. He also applied a promo code that saved us $200. Thanks!

My card was charged twice and I am now waiting on hold for 30 minutes.

Hotel rental experience. Excellent online and by phone. Operator was friendly & efficient.

We have searched for our trips through other online travel sites, but in the end we always book through Bookit. Their prices are the lowest, their site is the easiest to navigate, and the flight times are the most convenient for us. Also, they are on Ebates, so we receive a 2% Cashback when we book with them! We save even more by using Bookit!

We have used Bookit.com for several years now. We always find the best prices. Any questions we phone. Never had a problem. :) Thank you bookit. Back to Hawaii we go.

If anyone is thinking of using Bookit.com for a vacation, you might want to rethink those plans. We just used Bookit for annual holiday trip to Mexico for our extended family of ten people. The trip was all paid for in advance but when we got to the hotel we were told that Bookit hadn't paid the hotel, so the hotel said we had no rooms unless we paid again.

I prefer to book with no cancelation fees. Also pay at check in. I find most times, BookIt offers these options. I always check several sites and have booked with BookIt at lowest prices.

I have stayed at this hotel and many places in OC and this was a great price for this hotel. Booking was easy and fast.

We were looking to book an all-inclusive hotel for an upcoming vacation and heard that BookIt was cheapest from my brother, who has used them twice. We booked our hotel online over the weekend so it took some time for our airport transfer to be worked out, but it was easy to understand the process. We also got the best price through BookIt and got to use a promo code for an additional discount! We are so looking forward to our vacation, and thankful that we saved a couple hundred dollars as well. One point of constructive criticism: I noticed a typo in an email (no space between a period and a new sentence) which made me wonder if the email was legit or a scam (scams usually have typos). It turned out to be a legitimate email from the people who organize the airport shuttles, but I almost didn't reply.

I have used BookIt.com previously with no issues. This time I was told my credit card was not charged and I was. I was charged for same flight twice and was told I could have a credit but not a refund? This was only rebooked after being reassured that my card did not authorize charges. Every time I called customer service I waited 45 minutes to speak with someone who told me I would be charged $25 for their assistance. What is going on with this company. Very disappointed!!!

BookIt.com is rather easy to use and I am pleased with the site. Only issue was it did not allow me to use the coupon code, disappointed me.

I believe this will be our 6th trip booked thru BookIt.com including one we had to cancel and reschedule. We have had only positive results thru you and will continue to use you for any future trips!

I currently have made two reservations with BookIt but have not traveled yet. So far so good, amazing deals/prices.

I'm always very pleased with my experience on bookit.com. I've used it several times and will continue to do so.

The service I received was fast and expedient. The customer service representative was very knowledgeable and made me comfortable making my reservations.

This is my second time using BookItcom. Both of my experiences have been great. The customer service was fantastic as well.

We booked an 8 night package with BookIt.com for Paradisus La Perla. We arrived at our hotel and they refused to check us in because BookIt.com didn't forward them the funds for our stay. There were 2 other parties that booked on BookIt.com and suffered the same experience. As it's Christmas prices are high and availability is low. The hotel offered us the hotel at the BookIt rate of $4984 US for our stay. We had to pay that amount on top of what BookIt charged us just so we a roof over our head and our vacation wasn't ruined.

I have recommended many of my friends and family to use BookIt. We have had very good experience going through them.

Helpful and a good deal.

Very easy to review hotels and make bookings. I have used BOOKIT.COM in the past and will continue to do so.

Our total trip was 390 - Wow I know!!! Round trip. Not to mention our hotel, the MANDARIN ORIENTAL, is the best of the best. The rooms, immaculate... Nothing out of place. Very clean. I've never seen anything like it. Thanks BookIt. We will book a trip soon. READ PEOPLE so there will be no hidden fees!

I booked a hotel in Orlando area. I then found out they booked the hotel for the wrong day and charged my card for it. Luckily I had called the hotel in advance and they informed me of this. I tried calling BookIt and was on hold for 30 minutes before I decided to hang up on them. I still do not have this resolved.

Worst experience ever. I would never use Bookit.com again. You gave us the wrong conf.# so we could not check in to our flights from home. When we arrived at our hotel in Vegas, our rooms had been cancelled. We were told it was due to our cc being declined when in fact, Bookit.com's cc was declined. Leaving us hanging and looking like idiots. It took you more than 2 days to send the $, OUR $, to the hotel. We leave tomorrow and you still do not have this mess straightened out. This same review and info will be going out to all possible social media avenues! Thanks for nothing Bookit.com!

Please remember you are responsible for what you sell. I am very upset and disappointed in this trip to Memories Grand Bahamas we booked with you. This racket of a business should be called tookit.com because that's what you did. The booking process was awful. I tried to cancel while on the making the reservation. I was told "too late, airfare has been booked." I missed an appointment that day because it took more than one and a half hours to complete. The room is in major need of maintenance. The food is nasty, the drinks are weak and the staff does not want to be bothered. This was the first time using this service and the last as I doubt you will do anything to fix this mess. I would give anything to leave today and go to Jamaica where I know it is worth every dime. Please fix this! We work hard for our money.

Very user friendly. Made it easy for me to search for cheaper rates on my travel needs. I would definitely recommend BookIt.com for your travel, car/hotel and flight.

Easy and great deal!

When our family arrived at the Ocean Sand & Beach Resort in Bavaro, Punta Cana, Dominican Republic on 12/19/15, we were told that there was no payment from Bookit for our stay and we weren't the only family for whom Bookit didn't pay. As a courtesy from the hotel, we were allowed to stay under one condition - the copy of our credit card. We had an appointment to come back on Monday and confirm that the issue has been resolved. We didn't receive any clarification and had to call Bookit again next day.

First time to use site. Easy to use.

Imagine this. Christmas day driving 12 hours. Made last minute reservation because I can no longer drive. Confirm quickly through bookit. Get confirmation number **. Arrive at hotel. Told bookit takes an hour to send over information. Have to wait patiently. Finally check in. Get to room. Receive phone call from front desk. Bookit won't pay for reservation. I must provide additional payment or get out. Call credit card company. Bookit payment was charged correctly and payment processed. Called 2 different numbers for bookit and was disconnected 13 times. Story to be continued...

Great prices, offers, and call center.

Very easy but didn't let me book bag costs on Spirit Airlines. Or wasn't easily seen.

I just booked a trip for 6 days to Vegas. While booking, there was a pop up that gave a promotional $20 off - I took it. THEN after the fact and I had booked, there was a link that popped up and would have given me a $150 off the total since I booked for 6 nights. These promotions should be made prominent before the booking. Susan ** and I have used BookIt several times and this is the last time that I use them for this reason.

Best prices. Easy site to navigate.

Ramada check in problems due to bookit. This was the most horrible thing you guys have done to me. I still didn't get no money back from my refund.

Steven (as I can recall the name) who was helping me on the phone was very professional and candid. Great customer service.

Haven't left for my vacation yet... But so far the booking process has been great.

I was able to purchase a package and called to verify that my trip was booked. Something went down with the airline which my airfare was dropped and BookIt told me to figure it out so I called the airline and they want me to pay an additional 300 for a flight for 2. I contacted BookIt and they want me to pay a cancellation fee due to a system issue and or error on their part. Unacceptable.

Paid BookIt 60 days before our vacation. Arrived at the resort and front desk manager came out to inform me BookIt had not paid for my room! I called Bookit and after 1 hour on the phone, they finally paid the hotel for my reservation and when I asked for an explanation they hung up on me. The hotel said they deal with this all the time from Bookit! The hotel was awful and Bookit totally misrepresented this place. The pictures had to be of another place because the trees on the so called beach was not even there! Bait and switch, beware and stay away. They take your money and don't even pay their bills!

I booked a room at the Riu in Ocho Rios months ago and received a confirmation. I'm due to travel tomorrow. Last night I receive a call stating that the Riu is no longer honoring their bookings and that they will relocate me at a different hotel in Montego Bay. The customer service person had me on hold for 20 mins and promised me that someone will call me first thing in the morning to confirm my new reservation. I called them at 9.30 a.m. and once again I was put on hold. When she came back on the line, she said I have to speak with her supervisor at 11 a.m. as they still can't confirm my new reservation. After reading all the reviews regarding Bookit.com, I'm starting to think this is a scam.

They sent me an email at 9:00am the day before we leave and tell me that the RUI is not available and they will need to relocate us. They only offered 1 place the Villas Playa Samara. This is not the same all inclusive we paid for 10 months earlier. They took my money, sold me one thing and then at the last minute tried to deliver something different and not comparable. This is fraud. Do not use BookIt.com. I wish I could talk to the other party that was robbed by them in the previous post. BookIt.com should not be able to get away with this type of larceny.

I can say without a doubt, this is the most UNPROFESSIONAL JOKE OF A BUSINESS I HAVE EVER DEALT WITH!!! Two days before we head to our "dream vacation" they CANCEL our reservations without being able to provide a legitimate excuse, claiming the Riu Cancun suddenly cancelled their contract with BookIt (apparently for good reason because this company is a SCAM). Then, after hours of speaking to their "representative", if you can even call her that because she clearly has NO idea about customer service nor how to do her job, she regrets to inform us that we can either wait for a return phone call the next day, ONE day before our vacation, to confirm a new hotel, accept a downgrade of our package or cancel our vacation entirely.

I ignored the BBB reviews about this company and gave them my money anyway. Big mistake. When I arrived at my Cancun hotel they informed me that they had cancelled my reservation the previous day due to a failure to pay. I called BookIt and after 40 min on the phone they payed up with the hotel. The hotel told me this was happening with all the hotels in Cancun. The good news was that the Flamingo Hotel upgraded my room to the ocean side at no charge. Never again!

I searched for a flight+hotel on Bookit.com from Boston to Cancun, and got a message on my browser asking me to call Bookit.com for a "special" flight deal. I called them and the agent sent me the deal over email. However, I found another better flight on Bookit.com so went ahead and made my booking. I emailed the agent back letting her know that I had booked. She responded saying that she had an even better deal and that I should call her. So I did. The agent made me cancel a booking I already had, assuring me a full refund, so I could get a better deal. She told me that everything was confirmed on my new booking and that my old booking was completely cancelled. None of the 2 were true.

Summary: BookIt charged my Credit card for $5874.xx for a vacation, but when I didn't get an email confirmation the next day, and called them, they did not have ANY record of my vacation and when they offered to re-book me, they tried to sell me the same exact vacation for $8000+. Not Good Service! Specific Details: On November 30th, 2015 (Cyber Monday), I followed a promotional email to Bookit.com to look for good deals on all inclusive Caribbean vacations. I went through the search process, and found a vacation I was interested in, but there was no way to guaranty that we would have adjoining rooms, and we have a 10 month old, so we really need an adjoining room.

The price is not advertise correct. You will be charged 180 at check-in for resort fees and cleaning fees. When you call BookIt to fix it they hang up on you three different times!

We just returned from a trip to Jamaica. We have booked the last 10 trips through BookIt. Something has changed with BookIt. My last trip the airline seats that I chose were not available and I had to pay $250.00 extra to get a seat with my husband. My prior vacation our seats weren't available and we were placed in seats apart from each other. I spoke with BookIt and they are unwilling to compensate us for the extra money we spent. DON'T BOOK AIR THROUGH BOOKIT!!! We will never use them again!!!

BEWARE. Bookit.com DOES NOT stand behind their customers! I had an issue at the car rental counter and they offered no assistance. I was traveling with a disabled person and had no choice but deal with the car rentals terms. I called 1st thing in the morning and was told to fight it out with the car rental! ACE RENT A CAR OF FLORIDA also refused to assist. A $58.60 booking became a $208.13 charge! Bookit used CarTrawler for the booking. I would say stay away from all three! Bookit has found a way to set you up to fail! Ripped off Michigan Resident.

On September 5, 2015 I booked a flight for my cousin and her husband. I immediately noticed the same amount of $612.36 was charged to my account twice. I called BookIt and was assured that the transaction would drop off of my account. This was not true. My account cleared two different transactions in the equal amounts of $612.36, totaling $1,224.72 on September 8th. I called the company to inquire about this additional charge and was told an email was sent September 6th to my cousin (which she never received) stating that the same flights were "double booked" and I would receive a refund of $612.36 in 3-5 business days but could take up to 14 days depending on my bank. I called multiple times over several days to inquire about why it was taking so long to return my money that was basically stolen from me. I did not book multiple flights. There was no reason for this to have happened.

In May we booked our vacation for the third week of October at Grand Princess Sunset resort in Playa Del Carmen through BookIt. We have confirmation emails from BookIt and we called Grand Princess to confirm our reservations a few weeks before the trip. We arrived at the hotel about 10:30 at night to be told BookIt had not sent the money for our stay and we would have to either let them put a $1700 hold on a major credit card or pay $850 cash to cover a 2 night stay until BookIt's offices opened on Monday to "resolve the issue." We had no major credit card with us nor did we have that much cash.

I arrived at the hotel and had trouble checking in even with my BookIt confirmation 3 code. The hotel said they had not been paid. I called my bank and the money had been taken out of my account. The hotel manager said to give me a room. An hour later I was kicked out of the room because bookit.com had not paid the hotel. I had to either pay again (pay double) or leave. I called Bookit to get my money back and they wanted to charge $50 fee to give me my money. I had a fit and they waived the fee and said I would have my money back in ten days... a month later no money. I called and after an hour they said that they will not refund my money. Bookit says that they never charged the card however my bank did debit my account to bookit.com. I'm so angry. I will never use them again and will send everyone I know to another website. Don't let Bookit screw you over!

Stay away from Bookit.com!!! I booked an all-inclusive 6-day vacation for 2 people to Las Vegas staying at the Cosmopolitan Las Vegas hotel. I called Bookit to inquire about the drinks included with my vacation only to be told my vacation is not all-inclusive. These were my options as far as they were concerned: 1- full refund. 2- $100 credit and submit food and drink receipts after my vacation and they would decide on the back end if I would be reimbursed. 3- $250 credit with Bookit for future use and $250 refund.

We have traveled several times with Bookit.com. However this trip has had three huge errors. The worse of the errors... Bookit.com kept my charge card number and charged over a thousand dollars without reason, permission or even due. They had NO right to charge this amount and all they want to do is say, "I AM SORRY" and give me a $100 coupon to book another trip within 12 months. I told them, "I can not book another trip within 12 months," and they know that. Nor would I book with them again... EVER.

I book a hotel resort for 9 people. But since they could only book 3 rooms at a time I had to do 2 separate bookings of a five rooms in total 3 in one booking and 2 on another. They gave me this PayDelay plan that breaks your payment in two so it be more flexible and gives you time to pay for the whole thing. Ok. The lady said the first payment would be on the 18 of Sep. Fine I paid for that. Then the next payment was supposed to be the 25 she said. So I went to deposit the money on the 24 so that they charge for a final time. When I check my email it says one of the bookings is cancelled because the payment was being charged on to my card by the 23 when this lady clearly said Sep 25.

This was supposed to be on a limited type trip, we are in our 70s. The prices very HIGH and no way to go from the hotel but hire a ride. The hotel and all the rest was very good but don't go if you don't take plenty of money and credit cards and they mischarged my credit over 80.00 usd, don't know what for.

I booked 2 months ago at Grand Riviera Princess Cancun through BookIt and at the time I was checking carefully about the activities the room I picked. I called customer care and I asked them for the room I wanted to pay - it doesn't include all the places the children swimming pool. I asked them "can I access or not?" and the answer I got it was, "oh don't worry about that. You access everything." The only difference is for what you paying is your room. It's a bit smaller than the others." I called them again the next day because I wanted to make sure if I was able to access that swimming pool because I was going in family vacation, and another agent assured me that yes. When I arrived at the hotel and I went at the family club they told me "you can't go in because you didn't Pay for that. If you want to there you have to pay $10 each person."

Writing a positive review because everyone else here seems to complain. We did a 2-night getaway, and Bookit.com had a slightly better price PLUS they included daily food and drink credits for the resort! I was taken aback by all the negative reviews, but if you google "Hotwire.com reviews" or "Priceline.com reviews" (both VERY reliable sites), they are wildly negative as well. The bottom line: do your homework, people. Read the fine print. Read reviews on the hotel you are booking. Take screenshots of the terms & conditions if you feel nervous. If it says "no cancellations", don't get mad and leave negative reviews when you can't cancel without a penalty. Our experience with Bookit.com was great, and yours will be too if you only read and understand the details.

We booked Miami hotel thru them with free airport shuttle and we have hours of runaround with no compensation for their false advertising.

They gave us vouchers for activity and restaurant but we were not able to use either one because nobody honored it.

Not only does BookIt not follow through with your "reservations", but they also have TERRIBLE customer service and refuse to refund your "reservation". I thought I booked a room through BookIt at the Hotel Pennsylvania in NYC; I booked it around 8 pm and I received a confirmation email. Then, I got to the hotel around 3 hours later to find that I didn't have a room.

I had to cancel a reservation due to a death in the family. I was given a credit. But when I went to redeem was charged changing fees, booking fees and was charge $220 more per person for the same flight I could have got online from airline site. Please beware of this company very bait and switch tactics...

Made a reservation with BookIt that took about 2 hours on the phone with a representative. We leave for Playa del Carmen in Riviera Maya, Mexico and check in at El Tukan Resort and BEACH Club. El Tukan is only a roach motel and not a resort as they portrait on website. Not a beach club either as the beach is about 8 blocks away and very dirty as it is a public beach and not a club. Getting back to the resort, this dump smells like urine and feces in every hallways and staircases. The rooms were smaller than a closet with no towels, no phone and no wifi (Bookit says "free wifi"). Mexico is very hot and air conditioner was broken and leaking in our luggage. Asked management to move us to another room but all the room are all the same and all below acceptable level. After several moves around this resort, we decided to settle in and contacted Bookit as they advertise as 100% satisfaction guarantee.

I booked a room from BookIt and the charge was going to be $536.47 and it would be charged to my credit card if I was satisfied with the amount. So I BOOKED IT and my conformation number came up. And the billing information... Well I was charged $667.47. So I called BookIt and told them my issue. Well they didn't care at all so I told them to cancel my reservation. They said it would be $25.00 plus the $19.95 cancellation fee. I explained that the amount that I agreed to and the amount charged wasn't the same. They said they couldn't do anything... NEVER AGAIN WILL I USE BOOKIT they are fraudulent in their pricing.

Reserved a room for 2 nights for a party of 5. At check in only got a double. Hotel was booked solid w/no cots. Picture on site showed double w/ sleeper sofa. Was on hold 30 min w/ Bookit only to be told a supervisor would contact me.That call never came. Used Bookit before never had a problem. Truly disappointed.

Do not use this online company. I researched all day before deciding on BookIt. My problem - I didn't research their reviews first. My $5000 credit line credit card was denied so I called. I was told by the representative that my billing zip code didn't match my address so he would help me book. He did and when it came to process he said I was declined again. I called my Discover card service center, they told me there was no problem with my card but I had 2 separate holds each for $658 for US Airways. So while on the phone with the Discover Card rep I asked the BookIt rep to give me the confirmation numbers so she could cancel these holds. He tells me there aren't any because the card did not process. UNBELIEVABLE!!! So my Discover Card rep has to call US Airways to get this removed. I'm still having problems with the hold on my card. NEVER AGAIN. STAY AWAY FROM THIS SITE.