BookIt.com Reviews

I have been trying to contact this company on 3 occasions! For time I was on hold for 15 minutes, 20 minutes, and today 25 minutes! This is unacceptable when all I am trying to do is upgrade my trip! I NO LONGER WANT TO DO BUSINESS WITH THIS COMPANY!!! What kind of piss poor customer service is this?? No place to email to contact! Just one number and I am on hold forever!! I am currently still on hold! Cancel my trip and I refuse to pay a cancelation fee! How dare you? I will also report this to Yelp as I am a writer, TripAdvisor and the Better Business Bureau. I will be waiting for a response but based on your track record I probably will not get one! **This is the 4th place I left this information and still nobody has responded!!!**

I used BookIt to plan my bridal weekend. Very easy to book and the pay delay option was awesome!! Will definitely use again.

We booked a hotel at the Holiday Inn Arenas in Cancun, Mexico. A day later we found another resort we wanted to stay in instead. I called BookIt.com and the woman who helped us was awesome! She listened to my concerns and helped figure everything out in a matter of 20 minutes. We got the resort and didn't have to spend too much extra! Thank you so much.

For my daughter's 21st birthday, we were looking for an all-inclusive resort to take 8 people to in Cancun, Mexico. After searching around, BookIt.com had the best prices. First, we wanted 4 rooms. After sitting on hold, we were told only 3 rooms could be booked at a time (meaning the operator could do the same I could - plug info in and click search). That was call #1. Then we wanted to book and split payment. We were told that payment could be applied on up to 8 credit cards since 8 guests were attending. Thanked and hung up to get payment in order.

We reserved a 3 night stay through BookIt.com on 9/14/2015. Upon our arrival at our hotel on 12/29/2015, the front desk would not check us in due to lack of payment from BookIt.com! It took us over 40 minutes waiting time to finally speak to BookIt.com customer service. Our hotel had tried to contact BookIt.com many times prior to our arrival and each time received credit card information, which were declined in retrospect every time. Our hotel (Quality Suites) decided to cancel contracts with BookIt.com for 2016 on due to the repetitiveness of not getting payment up front.

BookIt.com is one of GO TO sites, their customer service is always GREAT. I will also recommend this site and also use it in the future.

Did not have any issues at all. My flights were booked and my hotel was reserved.

Shelley was helpful while I made this booking. But today I called the hotel to confirm and they told me that my booking has been cancelled because BOOKIT.com did not pay them. I am disappointed because my credit card has been charged full amount and I still do not have the confirmation of my booking at the hotel. I have to fly next week and I do not know if my hotel is booked or not.

I am needing to TALK with an agent and after 4 phone calls, am still on extended hold, with no one picking up the line to help me with an existing booking. This is my second time using BookIt. If I do not get a phone call for assistance with my booking, it will be my last time dealing with your company. Call me at **. If I do not get an agent to help me, will share this problem on TripAdvisor.

I've used Bookit.com many times and always had people who helped me a lot. This agent was no different. I really enjoyed talking with her.

My experience with BookIt.com was a very good one. It is simple to use and gives all the important information. The one thing I wish BookIt.com had more of is reviews for the hotels. If I visit the hotel's main webpages I see all the reviews, which is very helpful, but BookIt.com does not have reviews, at least for the hotels I looked at. Reviews are a great tool for choosing a hotel or company to work with.

Steven ** is an amazing booking agent! He was helpful, kind and efficient. He called me back immediately when I left a VM too. Give that guy a raise! Hard to find good employees like that these days!

I discovered that an error had been made when I received confirmation of the above booking by email. I discovered "BookIt.com" as I made arrangements to travel to Panama City, Panama after I was notified that my father had suddenly died on 01/13/2016. You advertised the convenience of travel and accommodations, all with one click. I fell for it and paid $1,600.00+.

I was midway through my reservation (country suites, bel air, MD) and I was disconnected. I tried to call back but my call was not picked up. Re-did reservation online. Disappointed.

It was very easy booking process with no problems.

Easy site to use. Will definitely use this site again when planning our next trip.

Everyone that I have dealt with has been pleasant and helpful.

Just booked a trip to Vegas. The price was better than any other price I could find. I hope all aspects of my trip go as smoothly as the booking process.

Noel ** was seriously the most helpful person I spoke to ALL day... and I've literally been searching hotels since the kids got on the bus today.

The customer representative was very patient in changing my hotel and dates. Very friendly.

I decided to go with the multiple payment option on your site. The final payment for my trip was flagged as fraud and did not go through. Instead of contacting me about it BookIt just cancelled my trip. After 6 phone calls to BookIt each lasting over a hour I had to spend 1300 extra to go on the same vacation. During the first 3 phone calls I was given no assistance in solving the problem. I was told Sherona was the manager on duty and her team was trying to resolve my issue and would call me back later that day. She never called back and never resolved my issue.

I was sent an anniversary coupon but it wouldn't work. I did manage to use one on the website but slightly less in value.

I book a trip to Mexico with BookIt.com and needed help with my booking and it is impossible to get in contact with this company. They will take your money in the end. I was left on the phone for more than an hour. Worst service ever...

Booked through BookIt.com for a trip to the Riviera Maya at the hotel but Luxury Bahia Principe. When we got to hotel we were told that they needed a credit card because BookIt.com has not paid them. Was very stressful because the hotel was going to charge our card again even though we had proof that BookIt.com already been paid. Staff was not at all helpful with the problem. After spending a few hours on the phone and all with BookIt.com they finally paid the hotel the day before we were to leave. I have always booked with BookIt.com but this will be the last time as I felt like it ruined a good portion of our vacation. The next time I come to the Riviera Maya I think I will also choose a different hotel besides the Principe.

This was my first time using BookIt.com and I found it had the best rates, great flight times and the bonus of $200 coupon. Will definitely use it again.

I have booked my vacation package three times with twice cancellations by hanging on phone hours long. Booking ID ** and ** booked on Jan 7th and 8th, even I was not informed second cancellation. I have nothing to say. I was told second booking was cancelled too by Loss Prevention Cory (888-874-1775 ext. **) this morning. I have done my third booking with more expensive today (Jan 14th 2016) and left voicemail to Cory as she requested me to do so. I am hoping Cory will take care third booking with putting note in my account not to allow anyone to cancel it again.

Very good service.

Everything fine. It was good job what they doing. Thanks for support me.

Booked vacation and completed 9/08/2014. Have been trying to work with the resort and BookIt directly, getting the runaround. There were around 30 in our party for our daughter's wedding. Everyone got it. I got an eye infection. I had just completed cancer treatments and was exposed to these conditions. I want it resolved now.

Had a great person help me when I called in to book a short notice hotel. She got me all the amenities I wanted and in my price range. She went above and beyond to help me!

Very easy to book and great price.

Crystal (not sure if it's a C or K) was super! She was extremely helpful and very friendly. I always love an agent that will take the time to know the customer and she definitely does that. I appreciate the help and the experience that she provided today. I will definitely be sharing with friends about this experience. Thank you Crystal!!

I've never used bookit.com until I decided to book our honeymoon for this coming June. I've never had such an easy and painless experience when it comes to planning a vacation. Everything was so easy to navigate, and things were explained and disclosed in great detail. I will absolutely use bookit.com again, and would absolutely recommend to a friend! Thanks bookit.com!!

This is our first experience with BookIt. Booking our vacation was very easy! I will definitely use BookIt for future vacations.

Very user-friendly and awesome deals!!!

Could not find first booking number, cancelled within 24 hours, lost $19.95 but booked another one, then found $500.00 cheaper! Of course we cancelled. BookIt charged another $19.95. They nickel and dime you to death. New place lets you cancel no charge up to one month before leaving, also guarantees price same way. Book it, 24 hours, say they will call you back, no such thing. Politeness of customer service does not exist. No more BookIt for everyone I know, about $20,000 a year! I have been owning my business for 40 years, they have no knowledge of customer service.

We recently booked a trip with BookIt to Cancun Mexico, Golden Parnassus. Upon arrival we were pulled aside and told BookIt had not forwarded payment to the resort and as a result we could not check in. They wanted us to pay again for the stay using our credit card, but the catch was we would be paying the "walking in off the street rate" of almost 1800US. Firstly who walks in off the street in Mexico and secondly 1800 is more than our entire trip including airfare and transfers. They called BookIt and handed me the phone saying it was my problem if I wouldn't pay. I was on hold waiting to speak with a customer service agent for almost 45 minutes. No one from BookIt ever answered the phone.

I had a great experience with BookIt. Quite user friendly and quick to use.

I have decided to try BookIt one more time. On my last BookIt vacation to Playa we were dropped at the wrong resort and were required to pay cab fare to the correct resort after we purchased transfers, didn't have our room on the first day, spent second day waiting to move to another room, didn't have any rooms with king bed the entire stay. New room had frozen AC first night. Room next to ours got remodeled during our stay (very noisy).

BookIt deducted $930 in excess of the total charges for vacation, no explanation given as to why, but continue to falsely advertise lower hotel rates luring consumers to book with them. Do not book. Frauds and a scam!!!

I am hoping that my vacation plans go as smooth and easy as my experience with bookit.com. This is my first time using BookIt and so far I have no complaints.

Great service as usual.

I stayed at the Lafayette Hotel and it was great! Everyone was super friendly and helpful. The location is awesome - centrally located between the Quarter and the Garden District. I would definitely stay here again. Thanks!

Excellent place for a family.

I have been trying to cancel this reservation for the last two hours. Your website won't let me cancel it and provides a telephone number that no one answers. My plan was to modify it to get a higher rated hotel but instead I get a message saying that will do any change over the phone for a $25 fee. Really frustrating.

The BookIt experience went well. I will address the positive points first - pool area is very nice and we never had a problem finding a lounge chair. Hotel is conveniently located across the street from Surin Beach and is less than a five minute walk. 7-11 and minimart are just around the corner and there is a fridge inside the room. This is a great family resort - so if you are looking for a kid free pool experience this is not the place. For you as kids are having a great time everywhere. I read several comments regarding this being more like a three star resort than a four. I would agree - but that being said the room prices seem more in line with a three star than four. We ate at restaurants nearby in the evening - and enjoyed the pool bar and menu during the day and afternoon. I don't think I would stay here again just because there are so many other options.

I spoke with Christy Sunday night to get reservations for Ocean Maya Royale All-Inclusive Resort. She was so very helpful in getting just what I wanted flights and all. This has been the easiest reservation I have ever made.

Excellent prices, great service! Would highly recommend! Very friendly and knowledgeable.

The best website ever to book your traveling.

Have used BookIt.com many times and this year we called and had our reservation and flight plan and confirmation in a very short period of time. Always helpful and never have a problem with my reservations. Will use them again next year when we plan our next trip.

Customer service rep was excellent. She was very patient and thorough. I was very satisfied, thank you.

The Ramada was less than satisfactory. The toilet didn't flush, the doors to the balcony were so loose that when the wind blew they rattled and so did the door to the room. It was so so noisy that you could hear every person that walked down the corridor and when the cleaners started their cleaning at 6:30am (6:30am?!?!?!) it felt like they were in the bedroom. As for the breakfast, not sure when my stomach will recover!

I am very happy with BookIt.com. Not only that I get the best price on packages but they also give the option of payment plan. I search other sites and have say to BookIt is by far the best!! I always recommend this site to friends and even strangers. You guys get 10 from me!!! Thumbs up!

I had some difficulty when booking online. I called the hotline for help and was connected to Crystal **. Crystal was extremely informative and helpful. She was able to book online for me quickly and even gave her contact info to reach her if I have any difficulties in the future and to provide to the rest of the wedding party. She was amazing! Thank you Crystal.

Super easy booking, way better than the other sites. I would also like to mention that is a lot more affordable. Very pleased so far.

Joan was amazing!!! I was having trouble with the website and even when I selected a flight the next page would change the flight automatically to another airport that was 4 hours away. After trying a few different things, I called and got Joan. She was the most helpful person that I have encountered at a call center and I would like if she could be commended by management for going above and beyond. She was patient with me and my indecisive husband over the phone and even dealt with screaming kids in the background without pause. Thank you Joan! Her level of support will ensure my return business.

So I booked a trip to Atlanta from 12/29/2015-1/3/2016 for the Hilton Garden Inn in Midtown. I get to the hotel and can't be placed in a room because the card that Bookit.com uses to pay was not working. So they didn't inform the hotel they were having issues or me. So as a result, I had to call customer service and was placed on hold for over an hour. The issue still didn't get resolved and the front desk tried to assist me. As a result, I had to use my card for the night even though I had already paid. So I call again, and still nothing resolved. I get told that I may have to pay again for the second night but they weren't sure. So again I had to call back in order for Bookit.com to provide accurate information to the hotel about my stay.

I have always had a wide variety of hotels to choose from. The prices are reasonable but change often. I wish there was a wider variety of flights but I like that you can change your flight to your liking.

Everything was fine for booking. Having issues of finding account number to send payment to.

Please wait until after my vacation to ask about my experience with BookIt.com. I know your packages are more expensive than a few others I've checked out after making booking with you. One good thing is: your agent was professional and courteous.

Called in due to the fact was concerned with the time of arrival and how the resort would handle it. In my panic of the situation I was a tad crabby to the young lady. She (did not catch her name - so bummed) did not let this bother her at all and was very professional, friendly and calm. She went above and beyond to find alternatives for us as well as doing this with a friendly and happy demeanor. Best customer service received and this is our 4th booking. She was able to accommodate us in a better resort for a minimal price increase!

I tried to book online a vacation package for Vegas, thought the price on your website was accurate...it was not! Could not book the hotel, only the flights. Waited on hold for over 30 minutes to book the hotel, rep came back with a price of 254.75 for hotel, taxes and transfers. It didn't go thru because BookIt already took out the money for the hotel which I was not able to book so my daily limit from my bank was hit. I had to call back and wait another thirty minutes on hold and then my call was disconnected. So I had to call a third time and waited another thirty minutes to reach a rep who then told me the price went up $40.00 from what rep #1 had told me. So why publish prices if they are aren't accurate? Isn't this false advertising? Apparently you don't have to honor the price you publish. I have used BookIt.com many times but now I am rethinking this, especially if you're able to publish FALSE prices.

Very knowledgeable and friendly.

I thought I was looking at 2 adults when I booked and after it was only one. So I am in a panic calling to cancel and have been on phone for 22 minutes and no person tried to do it online and could not just had someone answer and they hung up on me.

Both travelers were saved under the same name. Traveler names are Henry ** and Risa **. When can we reserve seats on flights and how much time do we have to cancel car if we change our mind? Thank you.

Use care when scheduling through BookIt. Our group of 8 was making reservations simultaneously through BookIt agent. Agent promised all 8 would have same cost and itinerary. During booking process, flights and costs changed resulting in different flights, increased costs. Too much frustration for 5% savings BookIt offers.

This was my first time booking with "bookit.com" and I have to say it was so easy and helpful, couldn't believe I hadn't used this site before. From search, to booking and finally to payment the entire process took minutes and was simple to navigate. Will use this site again soon.

I am writing to express my extreme dissatisfaction of BookIt.com. I cannot believe the experience we had and that a business claiming to have “fantastic guest service” (taken from the BookIt.com website). Our experience began Monday December 21, 2015 at 1:42 pm when we happened to call our resort, RIU Tequila in Playa del Carmen, that we booked September 26, 2015 through BookIt. We called with a simple question about towels and soon learned that we did not have a reservation (although we had a confirmation number ** from BookIt). We then immediately called BookIt at roughly 2:00 pm where a representative called the hotel himself and learned that the hotel no longer honors BookIt specials during the holiday, or, as the agent put it, “no longer honors their relationship with BookIt.com.”

Had a wonderful experience on the phone with my BookIt representative. He was polite and very helpful. He helped us get a better deal than if we had booked online!

Book it was cheaper than Orbitz and a very user friendly site.

The female representative was nice, kind and informative.

By far the best price!!! So happy, can't wait to go!

Elizabeth was amazingly helpful and patient during the long and difficult process of booking a trip for my friends who are going on a trip with us but weren't able to book it themselves. The arrangements had to be revised several times and Elizabeth was continuously very positive and supportive. She also made recommendations for and helped us plan parts of the trip we had not yet considered. This was my first experience with BookIt and I plan to use it again and would certainly encourage others to do so!

I waited for over 30 min before a rep came on. I told him I wanted to book an overnight stay and that I had a gift certificate from work that I wanted to use. He was very argumental that he had never heard of such and that he had been employed there for X number of years and this was the first. He then looked up my request for the overnight stay and told me I would have to be transferred to another agent. I waited another 10-15 mins. A lady came on, verified I did have credits, placed the booking. When I got to the hotel I was asked for a card. They ran my own credit card. I told them I had gone through BookIt and it should be no charge to my card. The stay was ok. It was a weekend getaway for me and my husband. As I left the hotel we were driving I checked our mobile banking and noticed my card had been charged. Still trying to get it straight as I speak.

Booked 7 day trip to RIU PALACE PUNTA CANA in Sept for Feb 3rd trip. Called RIU today to confirm my reservation and was told we didn't have one. Called BookIt and was told they don't use RIU anymore but I can stay at another resort. I exploded on rep and asked to talk with a supervisor and was asked why I needed to speak with a supervisor??? I was able to explain what happened and she would look into and call me back. While waiting I called RIU and asked if they still had a relationship with BookIt? They stated they did!!! BookIt called me back and DID get me a room at the RIU but if I never called to look into I wouldn't be in Punta Cana without a room!! Thanks for helping me out BOOKIT rep.

I have used BookIt.com for the past three years and I'm very impressed with their services and options.

I would have given you a 5-star, but having a customer with a BookIt confirmed trip waiting over 35 minutes for a customer service representative to answer the call is unacceptable. On two occasions this occurred.

I was planning on booking online, but I couldn't get a flight I wanted, so I decided to call. My representative was nice and patient with me as I exhausted pretty much all the options before going back to what I originally had planned. She had to call for authorization for my travel partner's card and was very understanding and helpful. She was awesome, and I hope to get her the next time I call.

What a breeze!! Booking our trip with Bookit.com made it convenient and easy!!! Thank you!

We purchased for two travelers, and charged double, but only one voucher came through. Not sure if one policy covers both or if we should have one per traveler. Also, the placement of the printing has the airline vouchers split on two pages.

I was thoroughly satisfied with the ease of booking. I look forward to my trip and coming back to review my stay!

Great help with Airline snafu. Had a problem with website booking. Rep at toll free number fixed without a problem.

I love that fact BookIt is so easy to get flight and rooms. I wish I could filter for it only to show the pay delay options. I have used their service 2-3 times and will used them again in few months. This time I had room I was looking at change room pic and type only because # of people. Agents couldn't explain why.

Tamara is a nice helpful person. I never booked a trip like this but she made me safe.

I love this site!

Check was easy. The staff was very friendly. The room was great, plenty towels, clean and cozy. I recommend this hotel to everyone looking for a stylish stay in the Bronx.

I was happy with the prices of which I paid for the ticket but they made a huge mistake and put the passenger name twice on both tickets, DOB was correct on both tickets just not the name. When I called the guy said "Well it seems you made the mistake" which I thought was very rude. I rather buy direct from the airline to know it's done right and the customer service is great. I would not use them again.

Great. I always book with BookIt.

After getting my trip ready to purchase, the coupon code would not work. Had to call in and the agent booked the whole trip over. She had to manually give me coupon credit on my charge card. Then I received an email the same day few minutes after I booked it-- a new code came out for an additional 50 dollars off 5 night stay. This should have been told to us and we should have been given the additional $50 dollars.

I have used BookIt.com to book several vacations. However, this was the first time I had booked thru the call center. I was pleasantly surprised that there was no wait time. Tanesha was extremely helpful and walked me thru booking 2 separate trips. She thoroughly went over all instructions and booked my airport transportation as well. Not only would I recommend BookIt but I would recommend Tanesha. Both were fantastic and I will definitely be using them both to book my next trip!

I'm very pleased so far with BookIt.com. I like all of the options available to me on the site. I look forward to using it in the future for my travel needs.

Had a booking error due to limit on debit card. I was 2 hours on hold waiting to talk to customer service. Now I have to call again. The hotel was booked under the wrong name. The name they used wasn't even one of the names used for the flight or the name on the debit card.

We found what we wanted fairly easy.

I have used BookIt.com for years and have had a wonderful easy experience every time. I always find good prices, have no complications at my destinations, and plan to continue using BookIt.com for all my travel needs. :)

Your site had a glitch with credit card. When it came back the dates were changed and card was accepted. I called, was told could not help because I was not an agent. My bank gave me a different number to call. All I wanted was date changed to what I entered originally but again did not receive useful help. Now I have a room which I cannot use. As far as I am concerned this is a scam site and have told many people not to use you.

I booked this hotel at around 6:00. I showed up at about 7:30 and the rude front desk person tells me that they don't have my reservation and I'll have to wait. Not happy.

Great easy booking!

Christy was again very pleasant and helpful. When I called back 30 mins. later I could not reach her so I called the 800#. Reached a rude rep. 9 (sounded Philippine) who eventually hung up the phone on me. It worked out fine because when I called back to book my reservation, Christy was next in cue and picked up my call. Christy was nice.

BookIt.com was recommended by a friend and it was so easy to find the hotel I needed and book my reservation without any problems! Thank you for making this easy!

Best price and great travel agent. She answered all my questions and booked hotel for us! Definitely will use BookIt.com again!

One of my guests had to drop out today due to Cancer treatment. Modifying booking made me lose another comp booking. Tried to reverse the cancellation after 30 minutes... Representatives couldn't do it. I will never use BookIt.com again, neither will my friends. Details: 3 separate Booking IDs under William **, for my 40th Birthday in Cancun with friends and family. 8 guests, 6 rooms. 6th room was free via promotion. 1 guest dropped out on 1/09. Called to hear about our options. Refund of $592 was offered to modify. Modifying reservation made us lose the 6th room comp/free. I called back 30 minutes later to reverse the cancellation, to keep our bookings as is, but the representative said that wasn't possible anymore.

Excellent, friendly, professional service. Pleasant to talk with, easy to understand and very helpful. Very pleased with her ability to get everything booked to my satisfaction. Thank you.

The agent that helped me was very nice and did anything she could to make my booking quick and easy. She was able to get me everything that I asked for. Thanks!

Favorite way to book vacations.

The rep who assisted with our booking was beyond helpful. He explained various things on the website. Despite the fact we did not book through him he stayed on the phone while I completed the online booking to ensure success. AMAZING CSR!

Easy to book my vacation and the deal was good.

Booked online. Screen said error in hotel call the number. Waited 45 minutes to get a person. Booking was all wrong after all said and done and was charged 200 extra for the flights I booked which was not on my original booking. Flights had to be double charged to my account. I want credit for the 200 extra charge I was on the phone for over 3/12 hours! My booking agent was so sweet but that doesn't change the online process and the amount of time I WASTED AND THE OVER CHARGE AND DOUBLE CHARGE ON MY CREDIT CARD!!!

Since I see BookIt trying to remove all other reviews from people who have experienced the exact type of issue in this same time period, I want to write a truthful and honest review as to the nightmare I experienced over this past Christmas holiday. After having booked and paid in full in August a dream vacation for 10 days through Christmas and New Year's and the Riu in Punta Cana Dominican Republic, we had nothing but smiles as we got off our airplane, and headed to the hotel. Upon arriving to the hotel to check in, the person at the front desk informed us they had no such reservation under our name. A quick hotel error, I thought. Big mistake, this would end up becoming a nightmare.

I was very pleased with the customer service representative, with the hotel and car rental prices. Looking forward to book with BookIt.com again.

I called BookIt to get our trip and talked to Willy who was EXTREMELY helpful! He got us the flights we wanted and was such a nice guy. Very impressed with him! We will definitely use BookIt again and hopefully have Willy help us!

My operator was patient with my many specific requests. She was thorough and helpful to find exactly what I wanted at a great price. I could've been considered that 'hard customer' but she didn't show that a bit. Service was 10/10 and I would recommend this to a friend just as a friend recommended it to me. Very pleased with the experience and looking forward to my stay.

Love Bookit.com. Second time I have used them. Love the pay delay.

Your site is great. Had no problems booking it! You rock!

Called after booking online to add a request. Everything was handled professionally and quickly. Thanks BookIt!!!

We used BookIt for the 4th time to book our current trip to Jamaica and have always had great service. Last night was no exception. Our agent, Sharon, was great. We were booking 3 couples and the flights kept changing. Sharon took time with each of us, making sure she explained all the details. In the end, we all got on the same flights and near each other at the hotel. She had a great sense of humor too!

I did not get my $50 for signing up for info. I wouldn't have booked for 3 nights if I had known I wasn't getting it.

Well I like the good deals y'all have, especially when it's half price hotels.

I booked this based on the price shown to me prior to booking the reservation. I am very unhappy and may have to cancel. I was sent an offer via BookIt.com and I was giving a price of $161 per nt and instead it is $269. Suppose to be $1218.06 and now it shows $1324.78! I need an explanation as to why?

When I searched for my trip on BookIt.com, the price quoted was $1513 per person, with $200 off when booking 7+ nights in an all-inclusive resort for 2 or more PEOPLE. With a direct flight on Frontier, it quoted it would be $9.40 more per person. When I tried adding the direct flight, the price went up to $1675 per person and the discount code, BKPF200, would not work.

Since 2011, I have booked my family vacations, whether for leisure or business and I have to say, of all the other sites I have utilize, Bookit.com will continue to receive my service as well I have referred them to my personal and business associates.

Would recommend this site to anyone. This is 3rd time we've used. Twice to Mexico and one in the states. Never had any problems.

I booked a vacations online. When I needed help with existing booking I had to wait over 50 min and nobody picked up my call. After I asked for a new booking they picked up my call in a second and they didn't help me but put me through the same waiting line again for unlimited time. This sucks with you guys. I am a long time customer of yours but maybe not anymore.

Thanks to Chad from BookIt for answering all of my questions and getting our adult spring break booked last night! He was thorough, personable and very professional! I am a bargain shopper and BookIt had the lowest price and we even got a nicer room with more extras than we would if we booked with another provider. We also have direct flights on Delta which is my favorite! Thanks Chad!!

Booking trip to Playa dl Carmen - Had to call and change my flight details. Changed our mind with the original airline and needed to book with WestJet. Cassandra was very helpful. Thanks.

I reserved a room at Knights Inn on 1025 Frio St. San Antonio TX 78207. I was very unsatisfied with the room given to me. It had bedbugs and Roaches on bed linen. Mind you I have 2 girls. They did not wanna move me to another room.

I must say that booking with BookIt.com was easy. I'm always nervous when booking can't help it. The travel specialist with BookIt Tmyra made me feel comfortable and assured me that my trip purchase was everything that I wanted. After I purchase she stayed on the phone and helped me until I was set up receiving my travel documents. Thank you so much. This is also my second time booking a big vacation with BookIt.com.

Very nice people to talk to. Concise, exact and very easy. It blew me away that you were less money than the big vacation planner online. Will definitely come back in the future.

As always a pleasant experience.

Everything went great with your site however, very disappointed that when we booked we couldn't get on the same flight as our daughter and granddaughter. Called the airline but they wanted $200 a person to change. We would all be traveling together to the airport and now have to fly separate. We were unable to go when she booked and now we can but it's so unfair they would not change our flight since it was not until May. Our granddaughter is so disappointed that she can't fly with us. It would be awesome if we could get help changing it at no cost. Had we known we were going she would have waited to book. We had to jump thru hoops to get the time off and ended up not getting to go together. :(

Clive was awesome to deal with! He not only booked our trip, but he also booked my sister's trip!

Just book a family trip to Cancun. I had to do two separate bookings due to scheduling conflicts. Did that without any issues. The pricing is reasonable compared to other websites. I do like the option where we can split the payment up in three payments without interest.

I was extremely happy with my experience with customer service. I was on hold awhile but other than that, my rep was very nice and helpful. Super easy to book too. I would recommend.

So far we are having a 5 star rating experience using Bookit.com. Hopefully the vacation experience is the same.

I have booked two vacations with BookIt in the past year and both times it has been so smooth and easy. I would absolutely recommend this website. I have navigated through other sites before, but none are as user-friendly or have the best prices like BookIt does.

Cannot believe my last experience with BookIt. Receive an email at 7 PM the night before I am to arrive in Aruba canceling my hotel reservation. Leave a number/extension that doesn't work plus there is no one available at that time nor anyone available until 9 AM the next day. Flights already booked so I was expected to either eat the cost of the flight and cancel, or accept BookIt trying to put me up in accommodations that were 1/2 the price of my original booking. So glad I was smart enough to find accommodations on my own, as the place BookIt wanted to put me up at was frowned upon by quite a few residents of Aruba.

Well my hotel was great for the night, BUT when I went to check in the front desk and was told BookIt.com's credit card was denied. It took me 1 hr on hold with BookIt to finally get someone on the phone. What a waste of an hr.

I want to thank Raymond very much for assisting us with booking our trip. He was very friendly and professional and also gave us great information. I thank you very much and will book again with BookIt.com.

I really like the fact that BookIt.com allows its customers to pay with PayPal. I just wish there more resort selections.

The ease of booking is nice and so is the flight options, but unfortunately you won't price match or give you a lower rate on packages when found within 24 hours. Cheap Caribbean will upgrade a room for $87 per person and you want to charge $500 per person. That seems a little ridiculous. I'll be telling the rest of my party to book through Cheap Caribbean instead of BookIt.com.

Pretty Awesome. The only thing that could be better is making a video for the term and agreements rather than having someone read the whole thing. I think it would cut down in confusion.

Excellent, friendly service. Very kind.

Very happy with the price of the vacation. Discount coupon was an added bonus.

Shelly was great in helping me set my reservations. This is the first time I have planned a trip for myself. She made it painless and worked to find me the best deal possible as well as accommodations that fit my needs.

I have been using BookIt from the time it first showed itself on the net. Most of the time I spend the bit extra to book by phone. Not because the app isn't easy but, because I might forget, miss something or not notice a bonus or inform myself of something I didn't notice on the website. Anyway, as always, the lady, whose name, I should have but don't remember, was wonderful to speak with. What a pleasant person, with a sense of humor. I know I reserved what I wanted. She made suggestions that I could add and did. She is one of the outstanding agents that you have. All customer service agents should be like her.

My brother booked flight and hotel in Mazatlan. Went to the hotel that Bookit had confirmed the booking and was told there was no reservation for him. Had to pay again and make several expensive calls to USA to me to call the bookit to straighten the situation. Had to pay for his meals although his reservation was all inclusive. When I called bookit I was on hold for 1.5 hours to finally speak to a person, who promised to fix their error next day when their reservation opens! This company is so incompetent and has no understanding that when people go out of country without means to contact them and counting on the accommodation they already paid for will have their trip ruined by their mess up. Terrible company. I will never use them and would not recommend others to use them.

Booking.com was cheaper but I had already booked before I saw they had the exact room 20 bucks cheaper. Live and learn.

I would've given it five stars, if the page wouldn't freezing-up as much.

Each time I call, the person answering always has the energy and desire to help. What a wonderful company.

I worked with Jing to book my honeymoon and she walked me through everything! I had a lot of questions about the insurance offered but she was able to answer everything. I had to follow up with her afterward on a few questions and she responded very promptly. Great customer service! I highly recommend Bookit and have already recommended Jing personally to friends!

A great way to compare prices of other hotels. Very easy booking process and great deals. If all goes well with my stay I will definitely use this website again and refer it to friends. Thanks for the savings!

I really wanted to go on this trip for my birthday and was so happy to know that BookIt allowed me to finance my trip. Thanks BookIt.

This is my first time booking a trip. The process was fairly easy. The availability of a payment plan is great as well. I'm excited about my trip and I hope it turns out as great as my booking process. Thank you.

This is my first time using BookIt.com and all was going well until the confirmation was processed and the representative (Elizabeth) reviewed the info. Initially, she provided the two payment dates as 4/2 & 6/28. However, once the reservation was processed and she reviewed the data, the two payment dates were 3/31 & 6/24. This may not be a big deal to someone else; however, it is a huge difference. She did apologize.

I never had a bad experience when using BookIt. We have used this services over 10 times and have never had a problem. Thanks.

I was planning a trip for a while and kept coming back to BookIt. The prices are very reasonable and I love how they make everything very easy to understand. At the end you have options to add excursions and transportation too. I highly recommend this site.

The gentleman, Louis **, who helped me was excellent. He answered all questions and was very patient. I will call him again.

I used to use BookIt often for all my travel however after my new year's eve booking I will never use them again. I spend 1300$ on a hotel room booking. When I check online the 30th for a 2nd room to book for friends I notice the price of the same hotel I booked had dropped to 900$. I called to get a price match or upgrade my room for the costs I've already spent... I was addressed by not 1 but 2 reservation associates as if I was bothering them at their job and that they had no time to talk to me nor did they want to help me. "Tough luck, bye," rude and hung up on me.

Your company never paid for my hotel after I paid you.

The price I paid through BookIt.com is the lowest I found anywhere. We booked at the Holiday Inn Montego Bay Jamaica all inclusive and we're amazed at the low cost. Expedia had $395 for the same dates. We booked for $105.

Very easy and fast.

Great price and experience. Had to call and ask a few questions and Raymond was awesome. A few neat suggestions: Your search engine has trouble with multiple pages. It wasn't a deal breaker by any means but you should be able to easily fix that. Adding a feature to suggest different dates that might be cheaper would have been cool. When sending the link to do a customer service, you should provide the booking # so I don't have to look it up. Still, excellent and Raymond was great.

Your prices could be a little low but like with you all. This is my 4 time working with you all. Love it.

The process was seamless, Customer Service impeccable and all travel plans were exact. I've already booked another trip! (Thank you Derrick, you're AWESOME!) Keep it up BookIt.com. You'll have a loyal consumer for years to come...

We have not gone on our trip, but BookIt made the preparing so easy. It was nice to use one site and see prices for multiple vacation options that included flights. Being able to select your travel requirements was a huge help (i.e., all inclusive, all adult). Thanks for making it easy.

Quick, easy and convenient.

Easy to book. Glad I didn't have to pay at the same time but was unable to pay for the entire trip in one payment. Tried to book a vehicle (mini van) with the rest of the trip but wasn't able to.

This was first time using BookIt, so far I seem impressed. I had trouble online using a code so I had to call in to make the reservation. Willie who helped me was very nice and patient. Originally my last name was put in incorrect, so he had to cancel and re-book my flights. I believe everything is good, we will know for sure when it comes time to travel. That will be my second review and hoping for an awesome review!

I booked packages for three couples. Price was awesome as were the flights. However, when I tried to upgrade to an ocean view room, it threw off the flights (turning a nonstop into one stop). Tried numerous times and finally gave up and went with a mangrove view. Very disappointed about this.

This hotel is nicely renovated. One of the best breakfast buffets included in price. Also able to leave our car here for 2 weeks while cruising. Staff extremely helpful. Many restaurants within walking distance. We would stay here again. Enjoy.

Very easy to use and the best prices were reflected and available.

After booking my hotel stay I tried calling to confirm and was placed on hold for 2 hours twice. I still haven't speak with a representative as yet.

First time I use your site, super easy and please with the booking experience. Thank you.

Hotel advertised for $83 and once booked my card was charged a different rate.

I have always had a great experience with BookIt.com's vacation packages however, this one takes the cake. First, they booked TWO flight tickets with United, one for Joanna ** and the second for Joanna ** (maiden name) **. I had to call the airline instead of BookIt handling the refund and mistake. United has to refund BookIt. 10 days later BookIt refunds your money?!?! Then I get to my destination and one bag is still at original destination and second bag is in Houston, Texas (connection was in Denver). Why it went to Houston I don't know? Lastly, my rental car reservation didn't exist when I went to Alamo!!! I am extremely tired and frustrated not to mention I have no jammies!!!

I love Bookit but the coupon system is confusing. Is it included in the price? Not clear. I'd also like to have more airline alternatives. Otherwise great prices, good payment options, this is my third vacation!

The booking experience was easy and stream-lined. We will not check into our hotel until March, which is why I'm hesitant to give the site 5 stars at this point. I will do that if all goes well when we check in.

David was easy to work with and was very friendly. Would use BookIt again.

For the first-timer at BookIt.com, experience with the booking lady Joan has been a pleasant experience and I would use the services on a regular basis. Thank you.

We recently scheduled our third trip (Air and Hotel) through BookIt and so far so good. Just waiting for the hotel confirmation number. My husband and I will be traveling to St. Thomas in March. Hopefully all goes smooth from now until check in time... Our two previous trips with BookIt were to Mexico and we got exactly what we paid for. Their prices are very reasonable and the itinerary is easy to follow... Thank You BookIt!

I copied the coupon promo code to the box on the billing. It copied to the box. Then when I went down and completed the billing, pressed the continue, the billing was completed without the $20 discount for a three day stay. I would have used that hotel anyway. It was in just the right area for my three day visit with my son. But, I won't use BookIt again and I'll tell everyone in conversation about what happened with the disappearing discount code.

Great experience with booking my vacation. Being able to split up the payments sold me. Website was very user-friendly.

I spoke to a young man that was very pleasant. He explained all the options and understood what I was looking for.

We booked this trip on 9/23/15. But we were told that the hotel reservation had to be changed from Riu Cancun to Royalton just 15 minutes before we went on boarding our flight from Denver to Cancun on 12/24/15. That was ridiculous! We didn't see our new reservation until we landed in Cancun. The main purpose that we chose Riu Cancun was because it is located at the center of the hotel zone so that it would make it easier for us to go to Cancun downtown and walk along the beach of hotel zone. Royalton is an isolated hotel and it cost us $90 one way by taxi to hotel zone. For a party of 6, we had to call two taxi to go to hotel zone and a round trip cost us $360! I am very disappointed with this last minute hotel reservation change made by BookIt.com on this trip!!! If you have any questions regarding our frustration, please contact me at **.

I was so happy to use BookIt.com. Had a slight problem with booking form, I called and got the greatest representative ever. She was so helpful with all parts of my booking and got everything done in about 10 minutes. Thanks for making this so easy and I will definitely pass the information onto friends and relatives about your site. This was not the first time I had used your site but was the first time I had to call!

I had to book a customized trip as I was flying in from a different city while 3 other people were flying in from the same city. It worked out perfectly. Customer service was wonderful and on point! Thanks a lot.

I love it. Just took to all when you want to talk to the customer service after booking - too long to wait.

Easy online booking.

I just booked my first trip, and the booking part was great, no problems, great recommendations and great prices. Can't speak for situations during the trip or the experience of the trip, but definitely looking forward to it. I really appreciate all the feedback from other users and the layout of the website.

I had selected the wrong dates on my trip to Mexico. I noticed it when I printed out my travel details. I immediately contacted your customer service team where I had to wait 55 minutes (I was disconnected twice). I thought since I was contacted you asap you should be able to make the change without cost to me however I had to spend $400 USD (even though I purchased your cancel anytime insurance). Even more funny is the cost for the vacation was lower than the dates booked... lol. Honestly, part of me just wanted to cancel the whole booking and start fresh with another company.

The website was easy to navigate and showed multiple offers we were interested. The booking process went smoothly. Only suggestion I have is put the link to review air flights with the initial offer - it took us a few minutes to find it linked to the hotel listing.

It was very simple to search and book through the website. I found such a great price and it even included extras! Will definitely recommend to all family & friends. All my future trips will be booked through here!

Using the PayPal option I received an error; contacted customer service. They were able to assist with no problem. I received two PayPal confirmations. The Agent went out of her way to ensure that I was not doubled booked or billed for the reservation. I will surely use this service again. Quick, easy, and simple. New Orleans here I come.

I made a hotel reservation allegedly using their "Pay Delay". The checkout page specifically said the amount I would be charged today was $16. I entered my credit card information and was immediately charged nearly $500. Now I'm being told a refund could take up to a month! Ridiculous, fraudulent, false advertising. I'll never use this site again!

Dave was awesome! He took the time to explain every detail to me about the booking process and the benefits or shortcomings of each available option. From now on, I will only book with Dave! He stole me from Expedia with his excellent customer service.

Three days before we are going to leave we were notified that we had to change hotels!! Last evening I was on the phone either on hold or talking to an agent for TWO hours to get the change made. She said we would get a discount at this hotel. This morning I was notified by e-mail that I (not my husband) had gotten a refund!!! Now, do I really want to spend half my day on the phone with you people again?? Unacceptable!!!

I loved how you don't have to pay the whole payment at one time!!!

We used bookit.com to make a reservation for our vacation to Montego Bay. We paid in full, bookit.com received our payment, but never transferred money to the resort. So we had to use our CC. Bookit.com still didn't return the money!

BookIt.com was great and everything we need was bundled up. I look forward to using BookIt.com for our honeymoon someday soon.

Very satisfied, always use Bookit. There is no hidden fees, love the fact we can pay a little at a time and can cancel and get our money back, although we have never had to thankfully. I have price matched with other companies but always end up with Bookit. Always use the coupon code.

Thomas ** 1-877-742-9879 x **, delivered exceptional customers service and was very knowledgeable. I would book with him in the future.