BookIt.com Reviews

I've used BookIt on numerous occasions and have always been satisfied.

Credit card was charged in full at time of booking. Changing from 3 nights to 2 nights resulted in $25 "cancellation" fee PLUS $25 "modify" fee. What a SCAM. Will never use BookIt again.

Good, quick and easy and good prices!!

I was having a little trouble online, so I called and a rep was on the phone quickly & very helpful.

Fast and easy.

Good deal compared to other online offers.

I booked my vacation package to Hawaii with flights and hotel for a great price. I had such a hard time booking it because I had to 10 times try to check out. It kept changing the flight times. When finally I thought it book, it changed it again and now I am arriving 2 hours later than my family. If I change it now it's $200 per ticket.

I had no problems booking my trip.

I've used BookIt.com for 2 vacations now. The first vacation went smoothly. Hoping the same for this go around. :)

I have always had excellent experiences with BookIt.com. It was the cheapest site by far for the hotel we were looking at, and the booking process is flawless. The hotel was exactly as advertised.

Booking is really easy and great deals every time. I call this my agent anytime someone asks me about my trips. Thanks for looking out for your customers.

It is very frustrating to book hotel rooms and not understand the costs until you have placed the final order. There is a resort fee that I knew about, but was not specified, until the final order was booked. A quick google search said $28. Once booked, BookIt informed me $36. It did not specify parking costs, so I went online directly to the hotel and it was stated no cost to park. Once the order was placed, immediately BookIt informed me it would cost to park - MGM that day had instituted parking charges. BookIt should disclose those before a purchase. Between the extra parking fee and additional resort fee, I would've booked the Paris Hotel (free parking).

I'd like to thank the person that received my call last when I tried to get my mistake fixed and she willingly decided to go to the extent to help me. I had booked the wrong property and when I saw the confirmation a few minutes later I knew I had made a huge mistake since the booking said non-refundable. After my 3rd call this lady spoke, asked, intervene on my behalf and finally helped me correct my mistake. She at no charge was able to, with the appropriate authorization, cancel my initial reservation and book me into the right property, (where all my friends are going), so thank you, thank you. Great Customer Service. Good experience.

Easy to book. Great Prices. Website could be a little more user-friendly but for the most part booking the resort through BookIt was an easy and enjoyable experience. Will most probably use this website again to book a vacation in the future.

The rep was very pleasant and helpful.

I had a very easy time booking my vacation with BookIt.com. I called the 800 number as I am one that likes to speak with someone rather than depend on the internet. Our representative did a phenomenal job and was able to book my vacation, shuttle, and excursions within 30 minutes. I would highly recommend. Hopefully our trip will be as wonderful as the booking experience.

Using BookIt was fast and easy. The site is very well laid out and does a great job explaining exactly what you will be booking.

My first time using BookIt and I can't wait to use it again!!!

Lady was very good at getting answer to my questions.

I don't receive explain of operation.

I am very happy to obtain more reasonable combination pricing for my travel and hotel for three family members at the last minute with BookIt.com. BookIt.com, I thank you and my son thanks you for making this affordable for us to be at his wedding. The travel agent was just awesome. She was very knowledgeable, and exhibited tremendous patience. She really kept me calm and made it a very pleasant experience. She is a 10!!!

Very nice and professional!

Booking my trip was easy! It's nice to have 4 separate payments. Easier to save and afford.

Very easy to book. :)

This is our fifth time booking with bookit.com. It's so easy and informational. Please read the reviews and make a decision that works well for you. Customer service is nice and friendly.

Tigana was very helpful and patient with me as we looked for the best value hotel in Cancun. He helped price out the best option when requirements were not easy. Would book through him again!

My guy was great helping me.

I am very disappointed in BookIt and will never book or refer to book through this agency. The price for my package continued to fall and I was told there is nothing that can be done about it since a flight was attached. I don't understand this practice. And seems unfair to the paying customer. Had I known prices would continue to fall I would have waited until the day before the anticipated day of arrival. In this day and age I still can't believe that a paying customer would be told there's nothing that can be done. That baffles me. Won't book again with this agency.

Booked it myself. But needed help regarding printing voucher. Person courteous though unable to print the complete voucher, I took a pic for proof. I am hoping it turns out well regarding room being cheap as I previously had a bad experience in a motel which it caused medical attention. Pleased. l know the person I spoke with was very helpful.

Incredibly helpful. Awesome customer service. Not many companies out there have good customer service. Things got screwed up but my lady put it right and it was easy and pleasant. Please, please keep up the good work.

Found the trip I wanted quick and easy.

I have traveled the world over and I will have to say that Drew has been one of the most professional and helpful travel agents I have ever worked with. He is certainly an asset to BookIt.com. Will always give him a call when I am traveling and will recommend him to all my associates.

I had a great experience with Tom booking my trip. He was very professional and most of all caring. He answered all my questions and rest assure me that he is going to take care of me and that he did. I was very pleased with his customer service - was through the roof. Tom you are awesome.

Anthony was the best travel agent I've ever had and I've travelled a lot! From start to finish he was sooo extremely thorough! Best agent ever!!! Thanks BookIt!

Booking - It was easy.

Good service. Thanks for everything.

I'll always use BookIt.com. They are easy and rates are great.

It was fast and with good deals.

Planned a last minute trip as a surprise for my husband. The rates were high so the "$1 down reserves your room" deal I bumped into was a life saver. I was then able to split my total into 4 easy payments over two weeks. Thank you, BookIt.com!

Thank you for good service.

Fast & easy process! I love the Pay Delay option!

Very easy and useful information. Everything you need to book and so SIMPLE! I love this site and will ALWAYS use it from now on! Thanks a bunch!

Our vacation planning could not have been easier. Prices were the best, we got the reservation we wanted, and delay pay is fabulous. Thanks BookIt.com.

This is the best and easiest way to book a vacation.

Easy and convenient. Would recommend it to anyone who travels.

Best prices, great selection options, easy to navigate website.

It was easy booking with BookIt. Only thing I didn't like was the return flights, so we had to book them separately. Flight times were better and cheaper flying down with American Airlines and back with Delta. It would be nice if BookIt.com could somehow have it to where a person could book 2 different airlines.

Great experience booking this vacation.

Best price and quick service.

Everything went fine while booking a trip with BookIt.com. I would recommend them for any travel plans. The website was easy to navigate and extremely helpful in making a decision. The website was very user-friendly making it a pleasant experience.

Website is very easy to use. Not complicated at all.

Very quick and easy to use!

Incorrect itinerary, poor telephone response time - I booked a good deal including resort and first class airfare at a reasonable price, but the final itinerary printout shows coach air instead of first class. It took one full hour and two separate telephone holds to resolve this. Still not sure if I'm in first, but was advised to check their website in 24 hours.

Simple and fast process to book with lowest competitive pricing. Although had one concern when I booked and they were able to correct via a simple phone call on their end. :)

Fast and easy; got the best price, too.

Was easy to use and best price for the hotel we wanted. Would definitely use again.

I always do hours of searching the web for lowest prices even making sure I clear the browser history to ensure lowest price. BookIt is top.

We did our booking a week ago but this week there was a new offer in our resort. So I called BookIt and they honored me with a saving of more than $200 dollars due to this new offer. We are very satisfied!

Yes it was a fast and accurate transaction.

Thus far, the process has been simple and very efficient. The follow up communications have been prompt and thorough. This is our first time using Book it so we hope to use it again and again!

The customer service team was great and very friendly and we understood everything and get what we want and needed. Thank you.

I'm glad I chose this resort to bring in my birthday. The workers and people there are all amazing. Shoutout to Nelle, Samuel and Nida for taking care of us. The food is great. Makdeon (bartender) great service. Every night there is a theme event. "All white party", "blue party". Come prepared to drink and party. Jason at Sharkies Bar- amazing personality. The sun is very HOT. Please pack lots of sunscreen. The pool and beach was amazing. I have no complaints. I can't wait for next year and I will be staying longer this time.

The rep was extremely courteous. She assisted me with price difference when booking with another friend of mine on a trip we will be traveling together. Can't wait to book something else through Bookit.

I booked my hotel on May 31st and cancelled that same day! It said I would be charged $25... I read it a few times! The company I paid $537 initially, and they only refunded me like $325. I am furious, worst company ever! They will not give me back my money!!! Next time I will book directly with the hotel! Definitely will warn everyone about this!

When renting a car there was a system glitch that did not calculate the driver's age correctly. I called the trip in and it was taken care of by a BookIt representative. Great service. Very good price with flights.

Yes! Oceanfront may cost a little more but it is sooo worth it! We loved waking up to the sounds of the water and the beautiful view and would only stay at Oceanfront when we visit again. Compass Cove is an excellent hotel with more amenities that you could ask for. The kids loved the lazy river and the water slides. Even I love the water slides and gives me enough of a water park that I can handle being that I don't like water slides that much. The rooms were spacious enough and clean. The staff was very friendly. This is the second time we have stayed at Compass Cove and have enjoyed our stay both times. I will always book a hotel with Compass Cove when we visit the beach. Book your room with them and make sure you get Oceanfront if you although Ocean view isn't bad either. Happy Staying!

Overall I had a very pleasant experience with this site and I look forward to planning another trip in the future with this particular site.

We received our BookIt trip to New Orleans from our family as a wedding gift. We stayed at the Maison Dupuy for 4 days and 3 nights. The staff of Maison Dupuy were all very nice and pleasant. They let us check-in a few hours early because our flight was early in the day. So by them doing that we did not have to carry our luggage around for 4 hours. The hotel was so clean and inviting and the front desk was so nice and gave us a different room with a better view at no extra charge to us. The Bistreaux restaurant inside the hotel was a nice little café. There was one person that stood out above the rest, was one of the bartenders by the name of Mark. He was extremely attentive and very personable. We ended up sitting at his bar for a couple of hours listening to his different stories about New Orleans. He was an excellent example of how a bartender should be.

Website locked up, not confirming reservation - I didn't think I'd had a reservation, so I made alternative plans. Then l received a delayed email confirmation. I cancelled the BookIt reservation, for a 25$ charge and have the cancellation email. After a month, I have not received a credit or the cancellation charge.

I was very pleased with my experience on the phone with Jackie from BookIt.com. She was very helpful and courteous. She took great care of me and it didn't take much time to get my vacation exactly right. She took the time to go over everything before finalizing my vacation.

The girl that helped me was great and went out of her way to help me with services for the lei in Hawaii. Sent me links since I could not purchase on the site. My first time with BookIt but was very pleased. I hope my vacation goes as well as the reservations did. Thanks!

BookIt takes the pressure away... I have booked 3 trips with them and every time I have a question or concern they are extremely helpful and I can reach them any time of day. Thank you so much!!!

Mostly good experience, just got stuck a bit on the steps to re-set my password for Bookit.com. I received the email with the temporary password but then was not clear on whether I had to use the first screen (sign-up) or the second screen to change password. I thought it was the change password screen but kept getting an error message that my last name was invalid? Later after I realized I had to use the green button on top right to sign in with temporary password I looked at my profile and saw that my last name was not entered (explains error message). Also, the box for the change password on main page displays "temporary password" but does not allow any entry. Once got past these issues things went well. Thank you for allowing me to explain and hope it made sense.

Your site was quick and efficient and made it very easy for me to look at several packages to find the perfect one for my surprise birthday present to my husband. I will definitely use your site again.

I thought the process was easy, quick and reasonable.

I had to try 3 times it would not take the birthday. It kept saying age not valid. I was getting annoyed. I tried 3 times and it finally went. I guess there was something wrong with the site. Otherwise I did book it. You had the best price. Thanks.

I've used BookIt for every trip and they are the lowest price and easiest.

Reservation was not found at hotel. I had to wait for 1 hour.

The ease of booking and the price I received were both excellent! Looking forward to a great getaway!

My husband and I are taking our first International Trip as he has ALS and this is a wish list item for him. Since he has special needs, we consulted a travel agent and secured one option for travel to the destination we requested. However, through BookIt.com we were given multiple options for flights, resorts, rooms and excursions. Furthermore, we were able to secure travel insurance, hotel transfers and special discounts through BookIt. WE SAVED OVER $1000 by making our travel plans through BOOKIT!

So I go to the website and find a package, flight and hotel. I pay for it then turns out the flight monies didn't go through, so I'm paying the cost of the package for the hotel and now I have to book a flight, and pay for it. Tried calling - the worst customer service. Took 4 attempts but finally got someone. He said sometimes mistakes are made so book the flight myself. He added that the airline monies would drop off my credit card in a few days. I asked about the website and the price for the package and he said things change. I said "correct your website." He didn't waver. I told him it was false advertising. He denied it saying again that mistakes are made. So now to book the airline. Probably will be paying more. Goodbye BookIt!

Great, very friendly, and helped me with all my questions and concerns.

Crystal ** was very helpful. I would recommend her to all my friends. Thanks.

Great site, easy to use.

Easy to sort. Very user-friendly. Helped us save a lot of money on our honeymoon. Very fluid transition between hotel and flight options.

Service was fast and easy to do! Thanks.

Amazing hotel choices at extremely discounted rates.

Great company for all your vacation needs.

The website is user-friendly. The prices are great & the different payment options are wonderful.

Booking and making my reservation was very easy and convenient.

The rep was very helpful.

Andrea was a pleasure to work with.

Very good...booked with them several times.

Shelly did an outstanding job and was very helpful! American Airlines changed their prices as we were trying to book, imagine that, but no fault of Shelly.

It was quick, great price and spelled everything out. No surprises. Would definitely use again.

Deals are Awesome!!! Booking was fast and quick. Now all travels have been made just looking for a great girls trip in Vegas!!!

She was very polite and professional. She went above and beyond to assist me with my trip.

What a pleasure to finally plan a trip with this much ease!! Absolutely hands down the best customer service experience I have ever had and the easiest reservations I have ever made!!! Will definitely be using again!!

She was honestly great. Very patient and very helpful.

Thank you for making it easy to book our dream vacation.

Very disappointed. I thought that by paying an extra night will allowed me to check in early. But unfortunately since I didn't show up one night they will cancelled my reservation.

Customer Service representative - clear and concise with all cost and fees.

I was looking for a fun, affordable, different place to go for my 5 year anniversary. I like package deals and bookit.com has plenty of variety and good prices. Booked my first trip to New Orleans!!!

The ease of booking is ideal for someone who has limited time. No complaints!!!

Nice, polite, respectful. I enjoy my booking with BookIt.com.

I have just been through the website and it was easy and simple to get my work done. Hope the work goes well with the assigned date of booking.

Everything was taken care of and the adjustment was made promptly per Samantha. Happy Camper... Looking forward to my Vegas trip...

Very simple and quick. A bit more description of room would make it better.

The rep was very helpful. She tried everything. She did more than what I expected.

Fast and easy, that's all you can ask for!

It's our anniversary and I needed to do something quick. So I called the hotel (Myrtle Beach area) and got a quote rate 3 times higher than BookIt. When I got their quote I was excited and quickly made my reservations. I hope my stay in the hotel is as pleasant. Quick response and no hassles.

So far I am not very satisfied. Ricardo booked my week long stay in Jamaica. Nothing seems to be right. He told me to make up a birthdate for Daniel ** airfare. Dan called in only to receive a voicemail. I received no confirmation of the 11/3/1980 birthdate change. Now I must call the airport to confirm the change. I also, paid for these 4 airport transfer fees, yet it is not on my receipt anywhere. Lastly, Ricardo told me he was saving me extra money at the hotel. I then discovered he had placed all 4 adults in 1 room. It then cost me over $100.00 more to get this fixed. I think this has not been a pleasant booking. Purchasers beware and be sure to read your paperwork.

I will say that my interaction with BookIt.com was well worth the time. I was trying to book a specific condo. The representative was very personable and professional. She understood what I was asking for and was able to also find me more discounts before completing my accommodation. I have used BookIt before and I will continue. Thanks again.

I have been trying to call you back from previous day speaking with you. You said the resort would cancel my reservation at no charge. I need to do that ASAP!!! But have been calling for 2 hours now, keep getting put on hold!!! Ridiculous!! Please call me back!! I can't continue to keep doing this!!!

Very user friendly site for a first timer looking to book an all inclusive international package. Would definitely use this site again and recommend it to friends and family.

Why were we charged $1.99 when we cancelled our reservation. Please respond to our email or call **. Thanks.

I found that this website was so easy to use and it found me the best prices for our hotel rooms. Will continue to use this site!

We are traveling with a group of 23 people and our representative Drew was fantastic. He worked and got us on same flights, helped us use our coupons, requested ocean view room etc. I've have traveled over 20 times to the Caribbean and used BookIt several times in the past and have always been super satisfied. I do extensive searches and BookIt is always one of the best prices around. I will use them for sure in the future.

I reserved a room through BookIt for one night at Bally's Las Vegas. It was Memorial day weekend so premium pricing was consistent with the hotels. The emailed receipt disclosed only the paid room rate plus tax and service fees. Below that was a disclosure stating Additional Room Service and Fees with a link for Resort Fees. Only problem was that the link doesn't work so it's easy to get confused that what you paid (as disclosed on the receipt) will be the final amount. Buyer beware! The hotel will also charge you a resort fee after you check out. I will never use BookIt again.

Good prices on vacation packages.

Booking was really easy. Will adjust comment after vacation.

The BookIt.com website is not clear as to when a coupon may be applied to a booking. Once the trip is booked, there is no way to correct the failure to apply a coupon to the cost of the trip, and the company will not allow for a correction to be made. Very poor customer service. I will use another booking website in the future.

Was very easy good prices and very easy to do.

Anita was very kind and patient in helping me choose the best condo for my family vacation to Panama City Beach.

Had been searching for a specific hotel on the Las Vegas strip. BookIt had great weekend sale. Totally refundable ($25 processing fee) until 2 days before trip. Had to call customer service for a question and they were customer-focused and friendly.

I honestly did not think I could have found a fair price for Luxor. I've always wanted to stay there, but the prices on other sites had me cringing. I'm so glad BookIt was able to make it happen for me.

Jason was very helpful.

Extremely helpful representative and most professional. Would definitely use BookIt again.

The website was easy to choose a hotel and schedule our family trip. The deals you find on BookIt are hard to come by. I'm glad I found this site.

Best to look somewhere else. Hotel was full of roaches, poor customer care.

Representative was very patient and kind and stayed on the phone while I made changes online to my reservation. He walked me through what I needed to do. So thankful for his patience and willingness to go the extra mile which is so very rare these days. Thanks A Million!

Vegas vacation - Excellent, great price, fast and very informative. Thank you BookIt.com.

I called to make reservations and the customer service rep was great. She answered my questions and made my reservations.

My wife and I used Bookit for a trip to Cancun and were very impressed. We called the # on the website to ask a few questions before confirming our trip, and were walked through everything step by step. The customer service rep was so helpful! We would recommend Bookit.

We had the best guest service agent any customer can have. Leslie ** was always available to answer any questions we had and always trying to make this the best experience and very hassle free. After talking to another agent and having her charge my card 3x, Leslie was continuously giving us calls to follow up with us and direct us step by step on what to do. By far the best customer service agent. Thank you!

My transaction was fast and easy, no hangups.

Website user friendly and lots of information! Just had trouble on last step of booking & had to call to walk through all information again. But would definitely recommend... Best prices by far, I researched 10 vacation sites for same trip... Bookit was at least 10% cheaper!

Great rate for a good hotel.

It went okay. The first time on the page, it kept resetting the flights or the room and we couldn't book. Later when we went back, the website worked and we booked it. However, the price went up slightly, and if I was paying attention, I probably would have booked it through one of the other websites, as the price was now the same but the perks on BookIt.com were a lesser value ($150 resort credit, instead of $300).

I'm not especially computer literate and I found your site both easy and useful. The searches were easy to create and the bookings were a breeze. The paperwork was emailed as promised and they saved me nearly $200. I look forward to booking with them again in the future.

Best package on the Internet. Excellent customer service.

BookIt found me a resort in Orlando on Memorial Day weekend at 1/3 of its regular price. Booking was easy and the information was accurate. It is the go-to site for hotels.

Good phone service... And fast booking...

We booked a weeklong vacation staying at several hotels and booking.com was the easiest and most convenient process to book our hotels!!! I highly recommend booking your next vacation with them!!!

This is my first time booking a trip through BookIt.com and what a terrific experience. I picked where I wanted to go and selected the number of travel dates and BAM... I was done... it was that easy!! I can't wait for my trip! Setting up my travel vacation through BookIt.com was a terrific experience. I definitely recommend them for your travel needs!

The experience so far booking my hotel and transportation has been wonderful. Customer service very helpful. Great prices and immediate e-mails re-confirming all details. I will definitely recommend to friends. Thank you.

Enjoyed booking and really like being able to do payments.

We have used Bookit for 2 other trips and always had great service. For this trip we were helped by Drew who was extremely helpful with our booking, very pleasant and very accommodating with the changes we made. I would recommend to others.

Booking process easy!

Was booking a birthday trip for our family to Mexico. Looked at every site available but found BookIt with the best rates, description etc. Also appreciate the payout option, enabling me to not have to put that much money at one time on my cc. Will continue to use in the future.