BookIt.com Reviews

I love Bookit.com and have recommended the site to many friends. I have booked multiple trips and have always gotten the best prices. The site is super easy and friendly to use.

Apparently there is a $19.95 cancellation fee EVEN IF the reservation is cancelled well prior to the date of travel. While this cancellation policy may be stated in the "fine print", if you go by the email confirmation, there is NO PENALTY for cancellation. This misinformation caused me to make a decision to cancel a reservation well before the dates of travel, only to find out later that there would actually be a cancellation fee. When pointing out the mistake to customer service, they refused to even acknowledge it even though the proof was right in front of them. I forwarded the email showing the mistake, and they still would only continue to refer to the fine print on the initial purchase screen.

I feel when you advertise a price that includes ALL taxes and fees that it shouldn't be after the fact that oh by the way there is an additional charge of $25 per night for the hotel that they charge upon your arrival, and you have to pay $50 for a carry on and $45 for a checked bag. In addition I spent a lot of time online to book it and after putting in all my info there was an error that occurred and so then I had to call the number and re-spend another 25 plus minutes on the phone trying to re-book what I had online. Not a short process and one I greatly considered just forgetting and going to another provider!

I was extremely pleased with the ability to cancel my reservation without a penalty and rebook through BOOKit. The service was exceptional! The representative made it very easy for me. I appreciate her professionalism. THANKS.

The pricing on the hotel and flight all inclusive vacation I recently booked was the best I could find. However, I was booking at the same time as a friend, as we tried to plan a couple's vacation. We had selected our seats by each other on the same flights and we're excited as we hit submit, but hers timed out as mine went to a confirmation page. Despite there being 30-40+ open seats on each flight, her screen claimed that the flights were sold out. We called to try to amend, but the woman said the same thing and suggested that all seats got full in that second from americanairlines.com.

Great Deal! Save over $100.

Was really easy.

I love booking through BookIt but I would prefer free upgrades and/or gifts that would motivate to book more frequent vacations. My husband and I just got married last year and have started booking all our yearly vacation through this website. This website is very reliable and although my husband has tried to convince me to book elsewhere, I have denied that good offer to book with a website that I truly trust. We also recommend BookIt to all our friends and families! I just wish that our customer loyalty could be rewarded more. Besides that I love booking through BookIt and I would not change it for the world!

Very knowledgeable and good customer service.

Love using BookIt.com, the only way we book our vacations. They are friendly and accurate, if you have a problem, they will try to fix it. We will always use them.

I enjoyed using the website. It was very easy to use. Some of the details about the hotels I noticed weren't all under the same details page but I think that's based on the data pulled from the hotel. I enjoyed my experience and hopefully see more promotional offers which bring me back.

This was the first time that I ever used your company and let me tell you that it was a pleasure speaking with representative Anna **. I told her that I was having problems booking a vacation on the website and she apologized and said that she could help me. Great customer service and she set everything up for my vacation in Punta Cana. Like I said before this was my first visit to your site, but I promise it won't be the last!

My name is Joseph **, and this was my first time using this site. I have to say I loved it - great, wonderful staff, very courteous, pleasant, personal to talk to. They're very helpful, and I will be using this site again. Chad ** and his team Louis - very great people, and I want to thank them for helping me book everything. I already recommended you guys to friends.

Easy to use.

Booked a stay in Cancun. Will be going in May 2016. The booking experience has been great! Easy to book!

Orlando Booking. I searched for weeks trying to find the best deal for an early summer flight and hotel and finally at BookIt.com, I found the best deal. It was $100 cheaper than anywhere else. I would book again with this website.

He was very fair, patient and understanding. I was not ready to book with BookIt when I called and I was ready to book of the your competitors. But because he took the time to listen and he was able to come up with a amicable solution. To me, that's what customer service is all about.

I called as soon as I realized my mistake, like right after I booked it. I don't know who helped me change it, but they were friendly, efficient, and very helpful.

Convenient and fast. Was given different prices on various hotels with their ratings. Will definitely use again.

Easy to use, affordable and quick.

Went to the Platinum Yucatan Princess in Playa Del Carmen. The resort is a long way from anything. They do offer transport into shopping in Playa Del Carmen a few times a day for $4.00 each way. The resort was billed as a 4 and 1/4 star I believe, and it was more like a 3 star. There was NOTHING luxurious. No hot tub, the pools are not heated. NOTE ***NOT EVERYONE COMES FROM CANADA*** and thinks a 60 degree pool is warm! We had a swim up room and wasted our money as it was too cold to enjoy the pool. The nicest thing was the rain shower in the bathroom. The food was your average all inclusive. We ate at the steak house, Rodeo, and the steak was very gristly. Ate at the Italian, the Bruschetta and our server Benedicto (Benny) was fabulous. The food however was totally greasy! The buffet was tolerable, but nothing was great! Nothing fancy or great about the resort either. Feel like I wasted $3500!!!

Very nice, 4-star hotel. I appreciate the low rate. I enjoyed my stay. All hotel staff are friendly especially the front desk who help me check in. I will definitely do this again and visit San Francisco and not spending a lot of money for my hotel accommodations.

This is the first time we have used BookIt. Very pleased with how easy it was to compare hotels in Cancun and find what was the best fit of our family.

Finding a vacation package on Bookit was super easy and found a great deal fast!

I watched for a price drop for a trip. 4 different groups of people were going with me. As I was making the second reservation I received an error message that a trip similar was booked and it wouldn't allow me to book my families. I called the number on the screen. The lady told me "wait a few hours and try again." I explained the price will change. She agreed then helped. But by that time the price increased again.

Everything went well. I found what I wanted at an affordable price. Thank you BOOKIT NOW!!! Now I know where to go to get great offers for hotels when I want to travel to Las Vegas.

She was very helpful, patient and sense of humor was good. I will recommend to people.

Booking was easy and straightforward.

The overall experience was good. The deal is interesting and it has been easy to change our flight to get a non-stop flight. So I was pleased with your services until I discovered that your delayed payment offer was not free as you were suggesting. If I am not mistaken, it costed me $15. I would be pleased if you were giving me back this $15 and I will always remember if you don't.

I called BookIt.com to cancel one of the two rooms I had reserved at the Luxor in Las Vegas. And they charged me a $25.00 processing fee. This is absurd. It was the first and the last time I will use this service. Buyer beware!!!

I just gonna make very simple. You guys make the job so easy. I love it. Very good job.

We booked a vacation to a Mexico all-inclusive property for a week this summer. We had to change reservation due to realizing the property we had reserved was not on the beach as shown in the property's video. The first customer service person we dealt with told us it was going to cost an extra $230 to change the reservation, even though we were told when we reserved the vacation originally it would only be $20. He refused to understand or work out the problem. We were then transferred to the sales queue and spoke to Jennifer **. She was completely amazing! She quickly understood the issue with the overcharges and made the change of reservations efficiently. She was kind, considerate, and thoughtful. I would have given five stars, if I would have dealt with her initially. She is a great employee. If I make another reservation with Book it, I will request her by name!

While trying to book my trip, I got just so far then was stuck. When I noticed a phone number. I called and was able to complete my booking. After getting a confirmation e-mail, I did as instructed to get the vouchers that were necessary. Oops! Another brick wall! On the third call, I finally talked to a young lady with a strong accent. I was able to communicate with her O.K. because I was having so much trouble. She said she would send the vouchers to my e-mail within the hour. Next day, still nothing. Back to the phone again, this time a gentleman who said HE would e-mail them and to stay on the line until they came up. At last "My Vouchers" appeared! Now I'm ready. When booking the next trip, I will probably go to the local travel agent and let her get the headaches and ulcers.

The representative I spoke with reassured me several times she would contact me back in 20 minutes with my flight confirmation. It has been an hour and I still have not heard anything. My trip is in 2 days...

I love the service that is provided. I've been a customer for 4 years. They are always helpful and do what it takes to make sure I have a great booking experience no matter the budget I have.

Room was old and antiquated. Loud noise from bathroom every 15 minutes caused me to lose sleep. Bathroom switch, loud sounding until turned off. Shower never cleaned. Reused towel once out the shower. Told maid don't come. After examining room upon arrival, requested room change, but denied.

To be honest it went too fast and smooth, it made me suspicious. I will be using it again.

The service representative was extremely helpful. I would call back again.

I have always used BookIt to make all my reservations. One each experience have been great. BookIt had the lowest rates and the hotels I have stayed at have all been great. I would recommend all my friends to use BookIt.

I compared prices with a couple of other websites. This still turned out to be the best price. Some sites would not even calculate 3 adult and 2 kids. Their packages were standard 2 adults 2 kids. Family is not a cookie cut package.

It was very easy to book on this site. We are looking forward to our stay, our son is getting married on 3/20 and he wanted to have his dinner at the MGM Grand Buffet. Something we have never done before.

First time I try the website and I have to give you a10, or ⭐️⭐️⭐️⭐️⭐️. Will try it again.

It was a pleasure talking with Jenelle about my booking questions. Thank you so much Jenelle for all the your help.

Very pleasant staff, helpful with questions, understood what I needed to know, had accurate answers.

I must say, that this site is excellent. I have booked numerous trips for friends and family and even myself and it has been an excellent experience. I will always go this route when planning my trips.

I think BookIt.Com is a racketeering scam. Everytime I attempt to do something online (which is free) a pop up screen tells me I have to call customer service to complete my transaction. When you call you are then charged a fee for the transaction. I believe the website it set up to malfunction so you are forced to call the customer service number without a choice of being charged fees.

I believe I have been using BookIt for the last 3 years and the ease of booking was as smooth as the airline and hotel check-ins. However they do it, I hope they don't stop.

I did not like what I read in the fine print, but not so bad I would refuse to use the service. BookIt charged me an extra fee that some other reservation services don't charge [it seems] so I may not use them again, depending on what savings I derive from using them. Trivago has proved to be a good resource and BookIt is benefiting from having this association with them. I have not actually used the booking yet, but expect to have no problems.

Book.it is misleading. Zero customer service... When call you disconnected. Tried several time to talk to an agent no respond. Somebody picks the phone and immediately you get disconnected!!! Didn't stand behind promises. I will never never use them again. I spread the word be careful with book.it!!! We paid much much more than promise on site...

We spoke with 2 different people and both did not know how to help us. WE received erroneous information from each rep. It took us almost 2 hours to book our vacation. 2 hours is not acceptable. If it wasn't for the fact that I had already paid for my ticket I would of hung up the phone. This was my 3 experience with Book it. The other 2 were good. I'm very disappointed and now I'm not even excited about it. I hope the trip is better than the booking.

I was booking a package deal and the total came out to be 2775 with all taxes and fees - I went to checkout and press confirm. When my booking was confirmed it told me I was charged 3170 (BIG DIFFERENCE)... There was no screen in-between to tell me that the price has gone up. It just went ahead and confirmed a reservation for a different price. When I called I was told all bookings are final. I said I understand all booking are final but how can they be final when I am charged a different amount than I was supposed to be. Finally the woman on the phone (after being on hold for 30 min.) told me she will "try" to cancel my booking. Thankfully, she was able to cancel my booking. I can't believe a booking website like this wouldn't warn you that prices have gone up before confirming your reservation. I will never again use BookIt.

I was pleased with the ease of booking and the ease of modifying a mistake I made. I was certainly pleased with the accommodations and the cost. I was not pleased with the wait time of 20 minutes on the phone to speak with someone to make the modification. I was not able to register. It kept say my passwords were already being used (I found that hard to believe). However, the agent Lisa was great. She was very professional and went the extra mile to ensure that everything was correct.

I was disappointed that the hotel I wanted didn't go through at the last process but automatically booked air tickets without the hotel. (Yet, booking status is saying "cancelled"). Then I called customer service and she was very helpful and booked alternate hotel for me. However, after I checked back on website, the hotel she told me fully booked was available and the hotel she booked for me had cheaper room rate. This is for my mother's 80 years old surprise trip and I was disappointed with website booking system and customer service inconsistency. I liked BookIt for years...

The associate was courteous and seemed interested in providing me with the most enjoyable, haggle free experience. He was upbeat and seemed to genuinely enjoy his position in customer service.

Due to an illness, we had to change plans. Caleb handled all the details and within an hour voila! We are going to Barcelona!!!

Great experience, would recommend, unbeatable prices!

I love the whole experience. Their discount was great especially for a last minute trip. I will absolutely use them again.

Reservations for Upcoming Las Vegas vacation!! I spoke with 2 of your booking staff and they were terrific!! Very patient, friendly (yet professional). I'm sure I was very trying to them because of all of my questions, but they always maintained a great attitude!! Sasana was the first person I spoke with at BookIt and I'm sorry not to have the other lady's name. Both have exceptional customer service skills!

Frustrating because price change with different dates. I know the dates I want to go but would find deals and then put in my dates and prices would change. Airfare was another problem. Just could find the right flight. Either long layovers or red eye morning flights. Overall I found a trip and just happy to final have it booked and ready to enjoy my vacation!!

I booked 6 days in Ormond Beach Fl for 2016 Bike Week and had confirmed reservations. I did the booking over a month ahead of time. Four days prior to my check in I get a call from BookIt stating that the Hotel refused to honor my booking. They sure didn't mind taking my money though. Now they want to switch to another hotel near International Speedway Blvd in Daytona. If I had wanted to stay in Daytona I would have booked a room there instead of Ormond. The Hotel and/or BookIt will never get another cent from me. Thanks for nothing.

It took over 70 minutes to book 2 flights, 2 ground transportations and 1 resort/hotel room. It took a very long time. The following morning I received an email requesting flight information for the ground transportation which I gave to the agent 3 times on the phone. Frustrating! However, I had a great experience booking on their website without the help of their agents on another booking.

While I am satisfied with having booked with you once before, your customer service was a bit confusing. I called to ask if you do a price match for packages as I found the same exact hotel, flights, and transport service through another site. I was put on hold 3 times with an uninformed representative. I booked for $1,676.86 with you and found the same deal for $1,537.56 only to be told that you only match hotel prices which would save me $6 but I'd have to pay $20 to cancel and re-do. This makes no sense, I would have rather just been told that I wouldn't have been granted the price match. Just a little feedback...

I need to fix a name on my booking, but I can't do that on the website. So I called but I got music for over one hour each time and no one picked up my calls. I had to spend all day dialing them again and again and after 4 tries, I finally got on the phone. She asked around how to fix my name and E decided that she had to conference in the airline (now we needed to wait for another 15 min), but only to be told that the Bookit agent should have dialed another # at the airline which covers agents. I thought she would now conference in the airline again but she disconnected me.

Very easy service to you with outstanding prices on top notch hotels and resorts.

I booked our Condo in January and was told this month it was overbooked... Nothing compatible available. I'm so disappointed, my kids' Spring Break is spoiled.

This was by far the worst experience I've had booking a trip. Not only did I have to book and pay for it 3 times but I also received horrible customer service from one of their supervisors as well as one of the sales associates. Apparently it is ok for their supervisors to return their customer's calls @ 11:08 PM. I am extremely disappointed with my overall experience and will definitely not be going through BookIt in the future.

Our hotel had to be cancelled and the staff was very proactive with contacting me and assisting my friends and I with new bookings. The best part of the deal was that our hotel was replaced with a facility with even better amenities. I am extremely happy with the service provided and spoke with Kati ** twice who was most helpful. Thanks!

Very easy and self explanatory directions.

He was very nice and sweet and very helpful. I would highly recommend going there.

I was impressed at first but I get all the way through the online process I hit "book it" and their system brought me all the way back to the first page. I had to reserve it all over again. 10 mins later I am paying and extra 150 to book the same reservations. Very annoying! I call the customer service line, get place on hold, hung up on, called back (which was nice) but then put on hold again for another 20 mins. That was very annoying!

Never will I use Bookit again. I was referred by a co-worker and loved the deals and prices. It was going to be my first time in Orlando and my first time at Universal and I was excited to go. On Jan 6 2016 I booked 4 nights at the Hilton at Seaworld which was a suites hotel. A flight and park admission through the site. On Feb 25th, the first day of my trip while my flight was still in the air I get an email from rep. Tiffani ** saying my reservation at my chosen hotel was cancelled. You can imagine my confusion and anger at receiving such a letter before my flight landed because now in a city I've never been with no hotel. It's 1pm my flight landed and I call customer service who has no idea what's going, puts me on hold for about 20 mins before letting me the person who supposed to handle my case is on break. Break!!! I have nowhere to go and you're on break.

This is my third time booking with bookit.com and I never have any issues. They always have great rates compared to other sites and great customer service. Highly recommend!

The only girl that assisted me was very polite and friendly. She made sure to repeat and spell my booking back to me to relieve any stress of something being wrong.

When I first tried to book my vacation I was trying to use a booking code that would have given me a $300 discount. I matched all the requirements. I couldn't get it online so I called an operator and she booked my flight and everything then when she was done she said I got a $200 discount. I asked her why and she didn't know. She told me that the $200 was all I got. That didn't sit right with me since I met the requirements and it was a discount that ended at midnight just a few minutes away. I asked her to try to find out why and she said since the flight was already booked that she couldn't apply the other discount anyway. This is the reason I have to go on a vacation. Other than that, service was good.

After having issues booking online, I tried calling the customer service online. At first, it took an extremely long wait time- but after speaking with a Customer Service Representative, all of my issues were resolved and the woman was very helpful.

The best way to book a vacation is BookIt. Fast, easy and secure. If you have any inconvenience the staff is always in the best way to guarantee the best satisfaction.

Staff at BookIt has been incredibly helpful all three times I have booked vacations through this site! This particular time, I wished to extend my reservation and the representative guided me through the difficult cancellation and re-booking process and helped me save money!

User friendly and the rates are the best going.

This was my second time using BookIt and my agent was wonderful and very patient. The representative was knowledgeable about the area we were looking to visit. Due to a little glitch she still remained professional. Overall I would use BookIt over any other travel site.

Great pricing!! You guys are a lifesaver. Thank you!

The booking process was smooth and easy. The only problem we ran into was receiving an error message after submitting payment info. After talking to customer service on the phone, things were quickly fixed and we were good to go!

I called to change the existing reservation. It's been 25 minutes and I'm still on the phone waiting to talk to a representative. Worst customer support.

I contacted BookIt.com three separate occasions in attempt to get a refund on a reservation that I was charged for in error, as a booking error occurred online and no booking confirmation was provided yet my card was charged. NO ONE was willing to assist me, they said that the reservation went through even though on their side, therefore there was nothing they could do. I advised them I would be happy to provide the screenshot of the error and they said that would not help. Now disputing the charge with American Express, which I am sure they will resolve. Terrible customer service experience, will never look at their website again. Ridiculous that no one was willing to assist, nor own that there could be an issue with their website.

After planning what we thought would be a super vacation with a deep sea fishing trip and a boat cruise turned out to be the worst booked at paid like idiots with BookIt just to get up early 2 mornings in a row on our vacation for activities that were never there. Stay away, they are bunch of cons. Take your money and you can never get a hold of anyone. Thank you again for stealing and giving us the worst vacation ever.

I got an email from BookIt.com notifying me that my hotel room was cancelled 3 weeks prior my trip. I called them and they confirmed it was true. I had booked this vacation for 9 months in advance, trying to avoid the extra cost of booking airfares and hotels at the last minute. When I try to get something similar to the one that I had paid for they only offered solutions that were either inferior or would cost more. I wanted all my money to be refunded, they would only refund the hotel money. They ended giving me another hotel that compared to the one that I have originally booked it was like comparing hotel Hilton to Motel 8.

They stated to me yesterday that I could cancel one of the persons in my room reservation as that person was not able to come with us and granted I originally did room for 3 people to stay in and one could not. So I look at my itinerary today and they did not cancel the one person. Called them back and they stated now they could not do that. I would have to get another room. Told them also I am doing is cancelling out 1 person out of room, bad faith effort on their part.

Booked a trip to Cancun in mid Sept 2015, for Dec stay. We were to be joined there by family from Europe - both the families were booked to stay at the Omni in Dec. Paid $8300 in full for a 6 night all-inclusive vacation package for my family of three people. 2 days before our scheduled flight in Dec, we were informed by BookIt that our reservation at the Omni had been canceled and that they would help us relocate to another hotel. They could find us a hotel 90 kms away, in Playa del Carmen. As we did not want to be separated from our family at Christmas, we had no choice but to go with another hotel in Cancun, but one that was not an all-inclusive, and located 11 kms away from the Omni. Bookit offered to pay for our breakfasts (HA!) and for travel between hotels, and asked me to save our receipts. We felt cornered and had to accept, considering it was last minute.

If you read nothing else, please read this: BookIt.com is without question the WORST company I've ever dealt with. Please steer clear if at all possible. Now, allow me to explain. Gearing up for our honeymoon, my fiance and I researched tons of places throughout the world, with the goal being to book the best all-inclusive resort we could find. After months of searching and weighing pros and cons, we decided on a resort in the Dominican Republic that was rated by TripAdvisor as the #1 resort on the island. We booked, and began the process of anticipating what we knew would be the perfect honeymoon for us. 9 months later, and about 2 weeks before we were about to hop on a plane, BookIt sends us an email saying that because of internal issues, our reservation was no longer valid, and they would have to relocate us. We figured there had to some sort of mistake.

I booked trip on line in BOOKIT.com; it was good experience: fast booking with good price. As always I checked several travel sites and at least for this time BOOKIT.com was the best. Immediately after booking I found that on the top of the screen was the information about coupon, which I could (If I want - tell me who does not want) apply to the purchase. But it was a minute later, after I clicked submit button. I found phone number on the website and I call. And after that I had a fun with this very simple situation, which could be resolved for one minute in any department store.

My reservation for RIU Guanacaste was cancelled last minute. Suppose to leave March 6th. Sending me to the Occidental Grand which is obviously not equivalent to the RIU. Was suppose to meet my sisters. Asked if they could at least send us all to the same resort they said there may be an additional charge. Completely unacceptable when I am quite sure BookIt is pocketing a substantial amount just going to the different lower rated hotel. These trips were booked April 2015 so there is no excuse for this. I should have the option of cancelling and getting my airline tickets refunded as well. I am willing to go to the Occidental as long as my sisters get booked there and we should be compensated for the serious inconvenience, not to mention this was not my first choice for resorts. I am seriously concerned about what level of service I can expect from a company that treats its customers this way.

I made my first booking through BookIt.com in late January at a Best Western. There was only one Best Western available as everything else was booked due to a big softball tournament. Because the rooms on their site did not indicate whether or not they were non-smoking rooms, I actually called a BookIt agent and he promised me (literally) the Suite Double I booked would be a non-smoking room. When I arrived that night, I was told there were no more non-smoking rooms and that BookIt had actually booked me a smoking room. After a lot of conversation, it was clear I was not getting a non-smoking room.

Interesting that I come on here to rate them and I see they cross out anything they don't like. Hope they leave this one since it is all true. I recommend avoiding Bookit. For our 10 year anniversary we decided we were past due to take a trip somewhere warm without kids. We also chose to go with a group of friends. We took our time researching and choose a trip to Puerto Vallarta at Riu Jalisco. We went through the trouble of setting up child care, getting our things ready, recruiting other friends to go, and all the other investments it take to make a trip like this work. We have been very excited to leave.

Confirmation email stated no need to contact hotel. When I got to my hotel, the charge to BookIt was declined. I had to pay the hotel and luckily had enough credit on my card to do so. After returning home and putting a dispute on my credit card because I had been charged by both bookit and the hotel, bookit paid the hotel, but shorted them $169 of what they had charged me. Still trying to get it straightened out.

I got an email notifying me that our hotel room was cancelled, 7 days from our trip. I called them, they confirmed this was true. They only offered solutions that were either inferior or would cost me more. They should have made up the difference in the hotel cost. The solutions were either 40 minutes away or in hotels that were rated and cost much less than our original hotel. The representative only gave me "canned" lines, but really didn't offer a solution that was satisfactory to us. They refunded the hotel amount and I called the hotel direct and made a reservation. It cost us a couple of extra dollars. I was very disappointed in their response.

I have used BookIt.com in the past and everything was great. However, I have an upcoming trip planned and have been asked to speak with a manager numerous times but have either received the same automated message or no reply at all. As a long-time customer I assumed that an easy fix to my problem would be a breeze instead of ignored.

On August 31, 2015, I used bookit.com to book a trip to Ocho Rios, Jamaica for a 7-night stay starting January 23, 2016. I had been watching prices and waited for a good deal, and when I saw lower prices on August 31st, I booked it. We were so excited to go to Ocho Rios for our 15-year anniversary. It's a trip we'd been saving for for over two years.

On 01/11/16, PayPal transferred payment to BookIt.com for a one day hotel stay in Anaheim. On 02/01/16, we arrived at the hotel and I was advised payment was not received from BookIt.com. That night I called BookIt.com and I was told not to worry. The representative said the hotel would receive payment the following day before I check out.

I recently went to Costa Rica and used BookIt.com. I booked the trip in August of 2015. 5 days before my wife and I get a call from BookIt.com. They were calling to let me know that my hotel reservation was now being cancelled. We were going on the trip with a group a friends, so getting the specific resort was very important to us. They let me know that I had no choice too but to accept the cancellation, however my flight could not and would not be refunded. They told me that the resort was no longer accepting their reservations. I happened to find someone on Facebook that had the same experience, a few weeks prior, with a different country and resort. I posted on a comment, but BookIt.com later deleted the post. We were lucky enough to get a reservation directly with the resort, saving some of the frustration. However in doing this it cost us some additional money.

I booked via BookIt.com since they say you can pay upon arrival at your hotel. However, after reading the reviews & upon arrival I checked out the room & of course it was disgusting w/ roach poop & the area seemed a bit shady guys sitting around in hoodies so I cancelled. BookIt.com how can I cancel the day before if I'm not there to see what I'm getting. I left this up to you to make sure you are advertising at least decent rooms and nice security. I want my refund. Of course I didn't stay and will NEVER use BookIt.com again. Not recommend.

Never ever again will I ever use Bookit.com. And anyone I come in contact with I will always advise, DO NOT EVER NEVER use them!!! My experience was awful, my trip is still in the air, after it's been paid for, yet they tell me there is nothing they can do to fix the situation. No only that, they didn't even contact me to let me know half my vacation had been cancelled. I found out only because I logged on my account to purchase bags for our flight.

As many of my friends know we were heading to Mobile, AL for Mardi Gras, I normally don't ask for my friends to pass negative information around but I want people to be aware. I used BookIt.com to make my reservation with a Holiday Inn in Mobile, AL. I've used them before along with Wyndham reservations and Orbitz. Please don't make the same mistake!!! Don't use BookIt.com. I drove 5 1/2 hours to get here. We are, and I called my hotel that we were going to have a late check-in. Get to hotel at 8:30 pm to find out our reservation had been cancelled. I was furious and thinking we were going to have to go back toward home to get a hotel. It was not Holiday Inn's fault!!! I had paid all my money $200+ days ago but BookIt.com didn't pay the hotel!!! Holiday Inn said after 700 pm they let room go to another person.

I booked an all inclusive trip to Punta Cana, Dominican Republic. I paid BookIt.com a total of $2507.24. I paid this in full on May 26, 2015. My trip was scheduled to Arrive Barcel Dominican Beach hotel January 10th, 2016, and depart January 16th, 2016. Upon arrival at the hotel I was told by the person who would check us in that Bookit.com had not yet paid for our room, and I would be required to put up a credit card and allow a hold of $1728.00 in order to check into the room.

The BookIt.com site is very easy to navigate - the option to change flights is extremely useful. The prices are a very good value and lower than airline vacation sites. I have booked 2 vacations this year and have used BookIt in the past. Keep up the excellent work.

I'm happy about all the services that bookIt.com provided except that the air credit cannot be transferable to someone else to use.

On Saturday 23rd I made a reservation for 2 nights at the Quality Inn Halifax NS starting Sun Jan 24th. Upon arrival at the hotel, I discovered there was no record on the reservation. I called on my cell phone your call centre. After a wait time of about 20mins, an operator answered and took note of my problem. She went offline to investigate came back about 10 mins later and apologized and will contact the hotel directly.

I called for my booking and the agent was very happy to help me. She was very knowledgeable and professional.

That was very easy booking experience with more option on check out section than other websites offer.

The ease of booking our trip was great. The only issue I had was when we pushed "Book It", the next page the price had gone up about 125.00. We still booked the trip, we had our hearts set on it, but the price change was ridiculous. We are thinking of looking around for another price, to compare. If we find a cheaper price we may change to that one.

A slight issue came about and I was able to call and get in touch with a customer service rep asap. Extremely nice and friendly and took care of the situation.

This was probably the easiest booking experience I have done online. It wasn't time consuming; pretty quick.

I've been trying to modify my flight, but they have me on hold for long waits at a time. I hang up and call again, but it's still 40 mins or more.

This is my second or third booking with Bookit. Price has always been the best. Service has been good and I have always received what was promised. No surprises. Also love the three payment plan. If you can't figure it out online, pick up the phone. They are willing to help you or answer any questions live.

It was very easy booking through Bookit.com. I prefer to buy stuff on the internet instead of by telephone. It was very simple and the price was right for me and my family! I will definitely be using Bookit.com again on my next trip.

Very friendly and helpful agent. Should have tried to get an even better deal.

I love this site. Very easy to navigate and really good prices on all inclusive even airfare. Cannot wait for our upcoming trip to Cancun for our 29th anniversary.

Filthy and outdated interior of hotel and especially the rooms. Checked into my room, bed linens had not been changed, window locks were broken, greasy night stand, no coffee pot, hallway reeked of pot or? Checked out to their sister hotel, Holiday Inn for an excellent stay!

I have been using BookIt.com for several years to book my hotel rooms throughout the country. BookIt.com seems to have the best deals in town and I really love how easy it is to use their site. I have saved so much money with this site. I am so happy with BookIt.com that I do not even go to any other site.

Bought my first vacation package using the site. A flight and hotel for 2 people to Mexico. Checkout - I had to use 2 browsers to check out. One browser didn't show an "airport transfer" option at checkout. I had to re-add-to-cart to make the option show again in another browser (must be a website bug). Vacation package SHOULD have included that in the price. Cost almost another $100 to get from the airport to hotel and back. NOWHERE did it show me that Spirit airline would GOUGE us on luggage fees. 2 people with one carry on and one piece of checked luggage, round trip is almost...DRUM ROLL...$400 added to the vacation.

Ashley was a great customer service agent. She was very helpful and delivered on the job. I wish she'd answer the phone every time I called BookIt!

Found a two star hotel priced $115 plus tax total $135.26. Selected the continue button to pay for room, received error and was followed by a confirmation page, total cost $228.68. Called their customer service immediately and was informed nothing they could do. Last time to use them. Recommend to stay away.

This was a wonderful experience for planning my honeymoon. I planned the trip with ease and I absolutely love the pay delay. That made it that much better.

After all the struggle to get to my destination in regard of time, after getting to our hotel to check in, we encountered probably the biggest and worst case scenario a travel agency can give you: "There's a problem with your reservation sir, the reservation is here but your travel agency Bookit.com has not made any payment for your stay here. Please contact them, we are not responsible for this." We were on the phone on hold for around 3 hours and the when finally someone answered it was this lady with terrible and very low english speaking skills, which just made everything worse because I couldn't understand her a bit! Call after call we ended up having to pay for the first night out of our pockets because they still couldn't do the payment. Never again with bookit.com!!!

It was easy to book our trip.

Great site for vacation and business plans.

I worked with Louis. He was amazing. He was very patient with me. Helped me look for affordable hotels and flight ideas that would work for my family traveling with kids and elderly parents. He was truly amazing and can't wait to work with him again. He even followed up with me afterwards to make sure I had everything in that was needed within my 24 hour timeframe.

Excellence customer service. Very friendly and helpful finding a good flight for me. Can't wait to go.

Great help, found a better trip for a longer stay at a cheaper price than anywhere I could find. Rep was patient and very accommodating. Definitely next trip first stop is BookIt. Hotel looks good, right on the beach which is what we were looking for plus we got transfers to the hotel which we didn't ask for so it's all good.

My son's hockey team is traveling for games. They booked rooms at the Fairfield Inn and Suites by Marriott in Wentzville, MO. I missed the deadline for booking with the group rate so I went to BookIt.com. I typed in Wentzville and I just looked through the hotels until I found the Fairfield Inn and I booked it. However when I looked at my confirmation email it stated I booked the Fairfield Inn by Marriott in St. Charles, MO, not in Wentzville, MO. Had I known this was the wrong hotel I wouldn't have booked it. I had the opportunity to book a nicer hotel (4 stars) for $25 cheaper than what I'm paying to stay at the wrong hotel. On top of all of that I'm in a room that smells so bad of mildew it's giving me a headache. I travel a lot (this is my third hotel stay in 3 weeks) and I will never use BookIt again.

It was great to book with BookIt. Best rate.

David was my agent and I was very impressed with him. He was very polite, efficient, knowledgeable and really knew his business.

Valerie at ext ** was very patient, professional and experienced.

On 12/21/2015 I purchased an all inclusive vacation to Punta Cana, Dominican Republic from BookIt.com. The advertised price was $1482.00 (clearly said 3-night package with flight, all inclusive, departure flight info, return flight info, includes tax, recovery charge and service fees. Guest 1: adult hotel&flight $741, guest 2: adult hotel&flight $741. Your BookIt.com total $1482). When I went on with the purchase the amount charged by BookIt.com was $2136.00. I called right away and was promised a refund of $631.00 and received a confirmation e-mail stating that my credit card was refunded. I went on the vacation as planned and did not receive a refund.

Easy to book. Best flight of all the research I've done. I have always made out OK with BookIt! I would recommend it.

I just booked a vacation to NYC with BookIt.com and I would like to thank Tarnisha for assisting me with booking my vacation. She did an excellent job in assuring me our hotel was in a good location and that we booked the right room with doubles. She also adjusted our flights to a more convenient time and we got a great deal. Very happy with BookIt.com.

Definitely will recommend & great prices.

I have used BookIt for the past 5 years for 6 different all inclusive vacations. The ease of sorting through resorts and their reviews has helped us make an informed decision every time. We have loved each resort we picked. We are excited for this year's family vacation again booked with BookIt.

You have a young man named Derrick working for you. I have gotten him twice and each time he has been extremely helpful and courteous. I spoke to a woman to cancel the first booking for this trip (01/23/2016) and she was nasty and she completely lied about her conversation to someone at the hotel. I will only speak to him. He deserves a raise.

Fast and good deal with price.

I contacted booking agent. She was friendly, very pleasant and helpful. She put me at ease. Looking forward to our first vacation with my daughter. Thank you.

Our lady in Florida was super helpful and accommodating.

Used many times. Everything was very easy to book. Well satisfied.

Planning a Vacation using BookIt.com is a Breeze! I've booked more Vacations using BookIt.com than any other travel site. Simple, fast and a Breeze! Thanks BookIt.com.

I would warn people not to book your vacation with this company. In October I booked a romantic January getaway in Mexico for my fiancé and myself with this company. After 10 hours of travel and very little sleep we arrived at our hotel to find out that BookIt had not paid our hotel and we were forced to pay AGAIN just to get into our room. Our credit card now has two charges for the same room. One from October with BookIt and one from January from the hotel. We tried to avoid these charges by calling the customer service number listed on our confirmation and I remained on hold in the hotel lobby for nearly an hour. Exhausted and out of options we simply paid again.

This is my first time booking from BookIt.com and so far so good.. I can't wait.

Great site, easy to use!

Best customer service through the phone. This was my first time booking a trip so I chose Bookit.com. A coworker had told me about it with their pay delay service.

I was traveling in the dominican republic jan 29th to jan 19th 2016. I used bookit as I usually do every 4 months when I travel. When I went to check into the hotel I was told that bookit did not confirm the reservation and didn't release the money to the hotel. We were left hours being denied access to check in. We called the bookit over a dozen times only to be on hold and wait hours on the phone and then hung up on. I had my documents to show my hotel was paid in full and still could not check in to the hotel. Once I did get a hold of two customer service agents and explained the situation I was either immediately hung up on or placed on hold for 30 mins and then the call was disconnected.

I called and asked about changing resorts. The one we originally booked was off the beach. The person at BookIt.com was easy to work with. He explained the entire process and what the difference in price would be. The only negative was I was on hold for quite a while before a customer service rep picked up.

We booked our honeymoon 6 months prior to taking it. Made all payments to BookIt.com, and they never paid the resort. Luckily we found this out a week before our travel date. Spent 3 hours talking to Customer Service, and ended up having to pay an additional $700 to be moved to a different resort. We were so angry we almost canceled our honeymoon altogether.

Great customer service!

My 87 year old father paid for me to arrange a trip for 11 members of his family through BookIt.com to travel to Excellence Riviera Cancun from January 9th thru January 16th, 2016. All payments made by me via my American Express were paid in advance (with my BookIt.com booking ID profiles showing the exact dates and times of all payments received). This trip totaled over $22,000. BookIt.com provided our family five (5) hotel confirmation #s via email months in advance of the trip (#**). My BookIt ID# was **.

Thanks to Willie **, for his great service in helping us to make our plans for a Jamaica vacation possible. Will tell our friends about his service to us and the company he works for.

Had a wonderful helpful experience with BookIt... Book with them all the time and never have a problem. The woman, Sharon that help me was so pleasant and I can hardly wait to go to Punta Cana again!!!

The booking agent was very professional and had knowledge of the resorts offered. We were to leave in a week so time was an issue that they worked through quickly. I was quite pleased with the process.

Was disappointed that BookIt did not contact me saying my hotel was overbooked. They did upgrade me to a beautiful hotel only to find out it cost me more on fees-- $10 parking, $22 on automatic drink voucher.

When I called to make changes to my trip, I did wait on hold forever... (maybe 25 minutes). When I got through to an agent, she helped me with my new trip I wanted... She went out of her way and even called the airline and changed my flight... She was a doll! I do love bookit.com and will use them again in my future trips! Thank you, bookit.com!

User-friendly, easy to look for options, good listing of hotels, several choices for flights. I would recommend this website to my friends. Thank you!

I initially called and had a long conversation with a female agent- over 30 minutes. She put me on hold to call the hotel for me at my request and I received valuable room details. Everything was going well. Finally, I gave her my card number to book and there was an airline error. She put me on hold to research the error and we got disconnected. I waited 30 minutes for her to call me back to finish the sale- she did not call me back. I called back and had to start all over because while I was waiting for her call, my search ID number online changed. This made the whole process extremely frustrating. There needs to be policy that your agents call back when disconnected in order to continue the sale. I lost an hour trying to book one trip!

Today for the 1st time I booked a hotel in Europe doing it online, something we leave up to our travel agent. But today I did with no problem, as they say Easy Peasy!!! Thanks for making your website easy to follow.

Very helpful to find a reasonable flight+hotel. Also helpful and friendly customer service for completing the booking process.

So far it has been a smooth process. I am anxiously awaiting our hotel confirmation and the pay delay option is awesome. We are excited to return to our favorite destination - third time returning. I have seen reviews of hotels not having information and payment forwarded to them by BookIt but certainly hope we have a smooth ride. Thank you.

The lady with BookIt helped me find a hotel in my budget during the busiest time to book in NOLA. She was very nice and thorough with the searches and explanations. I am very happy with my booking, thank you so much for your help!

Trip isn't until March, however as I explored online sites for information about resorts in an area of the world where I've never traveled before, I found the BOOKIT.com site to be the most helpful, easiest to use, and good with comparison information.

Overall a good experience with BookIt. I ended up having to call in because online I couldn't get the same deal as my friend. We are going as a group. We wanted to fly out together. It ended up costing me a little ($150) more too, which I wasn't thrilled about. She was the first and only of our group that was able to book online and get the deal. Everyone else had to call to get the same flight and it cost more. The customer service rep was very nice!

Everything seemed to go easily which I appreciate. I won't know how it works out until after the trip.

The wonderful lady that helped me on 1/20/16 was such a blessing. She was helpful and very sweet. She is the reason I will use BookIt again!!!

The gal I dealt with on the phone was awesome!! I booked my vacation online and for whatever reason the flight I had chosen wasn't available at checkout. I didn't realize that which resulted in bouncing me into the default flight. I called because that wasn't what I had wanted and she fixed the situation, credited my account, apologized several times and most of all made it right! What a great person to represent your company! Thank you!!!

I am so displeased with your service that I can't even find a bright side to look at and forget about this. My name is Arpit ** and I am talking in reference to a recent booking made at BookIt.com (booking id: **). My wife had planned a surprise vacation for us for our 3rd wedding anniversary by booking a trip to Cancun, Mexico from California. We were so excited to travel to Mexico for the first time. However, our excitement turned into frustration when we reached our Hotel only to find out that our reservation has been cancelled due to non-payment from BookIt. I have traveled to many places in my life and I have never had something like this happen before.

Not overly satisfied with the service. But may use it again for convenience and finding decent rates. Call wait times were very bad over the MLK holiday weekend. Understand it's winter season and have to account for weather but MLK not a popular traveling holiday that I had to wait on the phone for a long time for service.

This is by far the worst booking agency I have ever seen. I have been on the phone trying to contact guest support in order to cancel a reservation for the past 3 hours! I am very unhappy with this service and will NEVER be using it again.

This was my first and last time booking through BookIt.com. I usually book through Hotels.com, but found a room cheaper through BookIt.com - so what do I do? I book the room. Today I found a better deal through the agency that booked my flights, so I decided to go online to BookIt.com to cancel my reservation and my reservation was not available. It said "There are no upcoming bookings planned", so I double check my bank and they processed the booking twice - one went through, the other is still pending.

I got a very good deal and I really loved the pay delay thing. I think is very useful and it is really something that distinguish you from other websites. Please keep sending me information of very cheap deals. Thanks.

I made 3 attempts to contact the customer service department. First attempt I was on hold for 22mins, talked to a girl for 5 mins. She put be back on hold for 17 mins and then the call was dropped. 2nd the call dropped after 5mins on hold. 3rd attempt was on hold for 28 mins. A guy picked up the phone with no record of my prior call and before I could get across what I needed the call dropped again and I am calling from a land line phone NOT a cell so it wasn't me! No attempt to call me back! I am a 5-month long pregnant women who is trying to rebook her trip to Puerto Rico to a new destination because of the Zika outbreak as recommended by the CDC but I can't get a hold of anyone at BookIt to help me.

I recently heard about BookIt from a friend and decided to book my birthday trip with their website. I'm so glad I chose BookIt, their website is very detailed and full of information, plus their prices are great. I was a bit stressed trying to plan everything on a budget but BookIt helped make the planning stress free.

The agent was very helpful and nice.

I made the unfortunate mistake of booking spring break the wrong week. When I called in the representative was extremely helpful in the change and was very patient. This is my second trip through BookIt and both time have been very happy with everything.

Customer service was excellent and answered all my questions with curiosity and professionally. Thank you.

Great help in booking my anniversary trip.

My experience in Puerto Vallarta was wonderful. The flight and the hotel were beautiful and more than met my expectations. My problem was with Bookit and the hotel bill. When I arrived at the hotel the management had their hands out asking for a credit card to guarantee my room because had not been paid for. I spent hours on the phone with concierge trying different numbers and I never got in touch with Bookit. I finally used another credit card and charged my room. In the meanwhile I phone my daughter at home to try and reach bookit and they said they were aware of the problem. 6 days later the problem was not resolved and my American Express was charged for a hotel bill that I thought I had paid for. You cannot imagine how upsetting that was.

My wife and I are avid travelers both for work and leisure. This is now the second time that we have used BookIt.com to reserve our trip. I have used many travel sites as well as travel agents and BookIt.com is by far the easiest, most user friendly, as well as the cheapest. I'll never book another vacation elsewhere!

My brother and I booked 1/10/2016 through 1/16/2016 trips to Punta Cana, Dominican Republic. His trip was booked and paid for in Feb, 2015, and mine in November, 2015. When we arrived at the Dominican Beach hotel we were told that BookIt.com had not paid the hotel and we would have to put up our credit cards for payment until BookIt.com paid the bill. This maxed out my credit card and I was unable to charge any additional trips or events for the balance of my stay. Each day we would check with the hotel desk and each day we were told that BookIt.com still hadn't paid.

We booked a hotel in Vancouver expecting to pay in Canadian dollars. We are charged in US dollars with exchange that really negated the deal. The detail of rates US is on page 5 of 8 pages in the confirmation. I didn't think this was fair.

I booked a trip through BookIt.com to Riu Palace Cabo San Lucas 7 months prior to departure. Today (one week prior to trip) I get an email stating that no reservation was ever made. In complete shock, I thought there was no way this could be true. How could I book a trip 7 months ahead of time and at the last minute be told that I had nowhere to stay. Sure enough, I called Riu Palace and they confirmed that they had no record of me. BookIt.com offered to switch me to another hotel but how completely worthless is that? If I wanted to stay at another hotel I would have booked it, and why would I go down to Cabo and not be in the same resort as the rest of the group. They all actually did have reservations because they booked through Travelocity and Expedia.

I would like to say outstanding customer service provided by Shelley ** and hope to call her for my future Bookit travels. Thank you.

This is the first time I write bad review to any online travel agency. BookIt.com simply offered me the worst experience. A simple date change on a flight itinerary literally took me 3 hours, and I still was not able to reasonably rebook with them. I ended up directly calling the airline, paying additional $25 to bookit.com for their "manual processing fee". Their agents were so disorganized and unhelpful. Their phone call waiting time was so long. Their system was so broken. I was surprised I did not say the F word in the end. NEVER BOOK WITH IT. - Angry customer.

I recently booked a trip on BookIt.com. Less than 24 hours later the price had dropped on their website and also Travelocity. Their website mentions that if the price drops within less than 24 hours, they will issue a refund for the difference. I sent a few emails to inquire about this, and now a week later, no one has responded to my emails. I tried calling a few times and waited on hold for at least 20 minutes and no one answered my calls. I am very disappointed that there is zero customer service and that no one bothered to respond to the emails or answer the phone. I will likely not book through this site again. Other than that, the booking experience was fine, the system was easy to use and navigate.

Bookit.com did not pay the resort and we had to pay a second time at the resort. We made 4 one-hour long phone calls to bookit.com, 2 were dropped, 1 promised to pay… never did, 1 never connected. Dismal customer service. Bookit.com reimbursed us ~$7,300 although we had paid at the hotel ~$ 8,300. Now they do not answer my e-mails. Let's see what the attorney general can do? Bookit.com is a fraud. They quote you a low price, then don't pay the hotel, and thus it costs much more at the end! Plus you have a ruined vacation because of the hours spent on the phone and the aggravation to get (partially) reimbursed. I do NOT recommend bookit.com.

I arrived in Cancun to have my reservation canceled. 8 people that I did not know had the same happen to them so we stood in the lobby. They did not fix and I'm out of pocket more money. DO NOT USE them. Stay away!

My flight information was different after I paid and received confirmation from what I previously selected and reviewed during online booking.

We arrived at our all inclusive to find that our reservations were cancel. Put in a "holding" room for 3 days to find that BookIt did not pay the resort. After 5, it was paid, but bookit only offered 100. Towards another vac. Insulting and refused.

Spring break vacation booking. Very easy to use. Give many options to pay your reservation.

We vacation frequently and this time wanted to give BookIt a chance. We booked on Jan 6th and due to work we had to postpone our vacation. We called BookIt and explained the situation. They told us we had to cancel with Spirit Airlines first. We called Spirit Airlines and cancelled, however, we were charged cancellation fees and passenger fees, and we are not getting the rest our money back. Spirit Airlines said we had 60 days from today to use our available credit. The reason we had to cancel in the first place is because of work, and now they say we have 60 days from now to use our credit!

Clive was amazing and very helpful, couldn't ask for a better agent.

Quick and easy booking. A real pleasure to work with. Had to change itinerary and customer service was quick and very helpful.

Such an easy website to navigate and compare. Prices are fantastic. Highly recommended.

I booked a room at the Monte Carlo in Las Vegas on 1/8/2016, the photo that was on your website is totally different from the actual rooms. The photo shows a king size bed with a spa tub. When I checked in and got to my room there was 2 queen size beds with no spa and the smelled like an ashtray. I was very disappointed because at the time of the reservation I specified what I really wanted. When I called bookit.com and spoke to Dana she apologized however she was unable to assist me. After I requested a supervisor she transferred me to Ian who identified himself as a supervisor and final decision maker. I had to explain my situation again and he was unable to assist as well. All he kept saying was that he apologized for any inconvenience. I was finally (after 2 hours of going back and forth with him) was upgraded to a king size non smoking room however no one cares if I was dissatisfied.

I called and booked online with no issues. It was easy and the person helping me was nice and helpful.

So far, so good with the experience of using BookIt. Easy to use. If trip goes well, will use again! They offer a lot of choices which is good in trying to select the perfect spot for a family vacation. This was a last minute find and I'm ecstatic that I was able to find BookIt to help.

I would use bookit.com again to book another trip.

I found the booking process to be a simple process with a knowledgeable, courteous and polite representative. Looking forward to the trip now!