BookIt.com Reviews

I enjoy using BookIt.com. I book all of my family vacations through y'all.

I had a wonderful experience while booking my hotel. Ladante ** was very helpful and patient with me as I like to ask many questions. I will recommend BookIt to my family and friends especially Ladante.

Easy to complete.

Hotel charges extra fees above BookIt fee and these are not listed on booking info page. You have to click on a link to see them. Called customer service and had to listen to repeating Bookit commercial for over 40 minutes before anyone answered. Logged on to Bookit website. Clicked on the feature to view recent bookings. Bookings didn't appear. Bookit charges $25 to cancel by phone. Can't cancel a booking that doesn't appear. Lack of ability to cancel on-line appears to be a trick to collect that $25 from unhappy customers.

I love it! Cheapest around.

I was able to research and come to a quick decision on which hotel to book. I chose Days Inn Thunderbird in North Miami Beach. I have stayed here previously and the price I found on Bookit was better than anywhere else. I will definitely be using Bookit again for future bookings.

I have now booked two vacations through Bookit.com (one was through my fiance) and we did not have a problem at all. I'm hoping this one goes the same... it's our honeymoon this time around. :)

I receive a 10 off promo code but couldn't use it. This has happened before because I book trip on this site but you can never use them.

I like how I'm able to see available seats of the flights I was about to book and I'm able to select chosen seats. Booking process is quick and easy. The website is so friendly, very easy to navigate. The only problem is that the total amount charged on my card shown on BookIt.com website, total package charge ($1341.39) is different from the total amount was charged shown in the email ($1516.84), which is frustrating to see!

Smooth process yet I was Informed of some type of error regarding my hotel choice after I had made my payment.

My booking experience was easy peasy. Thank you, will use again for sure.

I used BookIt.com to reserve a hotel in Mexico for a recent trip. When I arrived at the hotel, the hotel had my name but did not have payment for the hotel from BookIt.com. As a result I had to pay the hotel for the room in order to check in. Nice way to start your trip - double charging for your hotel! The hotel mentioned it was a common problem with BookIt.com and that I would have to be refunded by them. I now have two charges for the hotel on my credit card. I called BookIt.com to get refunded. They acknowledged it was a problem that they had had with late payments for reservations. In the end, BookIt.com's records showed that they had submitted payment to the hotel on the day of check in (perhaps they need to do this a tad earlier!!) but that the hotel didn't charge them - obviously because they had received my payment for the room.

I wanted to book at a certain hotel and at first was having trouble but it may have been me. It was easy and I am sure I got a good price. I believe I may have used this site before but will definitely use BookIt.com again.

The site was easy to progress through even when altering options with our trip. I would recommend to anyone wanting a fast and painless booking experience.

I had a reservation that was made a month ago. While printing the information on 3/20/16, I realized that the dates were not when I had thought they were booked. It had me arriving 3/21/16 instead of 3/28/16. I tried to modify it online but was forced to pay $192.00 extra and get lesser rooms. I called to speak to a customer service rep and they couldn't help me. Additionally, I couldn't get my Activity adjusted to the new dates because no one worked on Sunday with the authority to do this. I had to call the next day and they said they "can't get me a new voucher but to take the old voucher with the wrong date and everything should be okay."

I have been going to The Rio for over 23 years. The last 3 times I have stayed at the Rio I have been very disappointing. I arrived an 1 1/2 hour earlier than their check-in time. They asked if I made my Reservation with Book-it. I told them "yes". They then told me it would be a $20 charge for checking in early. That has never happened in all the years I have stayed at the Rio. Next they put me in the old towers and put me at the very last room in the hallway. Their hallways are some of the longest in Las Vegas. This is the third time this has happened after using Bookit. The water in the room was barely lukewarm. I would never recommend this hotel to anyone again. I will never stay there again!!!

Customer service was great, phone calls or emails they are always available. A little bit of miscommunication but that was totally my fault for not checking my spam. Smooth process and great prices. Can't ask for more.

Easy, fast and excellent.

Round window in front door not secured. A long armed person could reach through & open door. Door lock was very hard to open. Pool was closed while we were there because water hadn't been treated & was green. Had to keep shoes on because the floor was very dirty. No hangers, no luggage racks, hair on sheets. Not worth the $200 that we spent.

I paid for an entire trip but they took my money and did not give me travel insurance. I have the receipt but they would not honor the payment. They totally ripped me off and I can't get a refund. You can speak to a supervisor or manager. I just keep getting this guy named Clive. Day or night you will only talk to Clive. I plan on reporting this to my local consumer reporter for help.

Decided to change rooms for more beds and was charged $25... Fee should be for cancellation and not for modification.

I was looking online to add to a booking I currently had but saw the same trip at a lower price. I called in & the rep that was helping me wasn't helpful at all. She pulled up the booking id, said she saw it & proceeded with the booking in which I was opting for pay delay but instead I was booked the full price & told they couldn't change it. However I did speak with the supervisor & other arrangements were made. I was on the phone 2 hours. VERY DISAPPOINTED. Last but not least as she kept putting me on hold the price of the trip changed just that quick & when I asked about it she informed me it was a live site & subject to change at any time (really). We were talking & supposedly booking so "how can the price change if it's locked in already? VERY DISAPPOINTED.

Good experience with navigating the site to book the trip. It will ultimately be measured in the long-run when we actually take the trip and all of the details are as we've booked them to be. Definitely, so far so good.

Found and booked a great hotel at a great price. Site was easy to use and booking process was super fast.

Booked a hotel in Las Vegas. Received confirmation email immediately and hotel was at a good price. Thank you.

I think she said her name was Jess. She was so sweet, informed, patient, willing to help, courteous, considerate. WAYYYY above average!!! I wish she was my travel agent full-time!

I got an incredible deal on a hotel in Waikiki but most other sites offer free cancellation and I had to pay extra for cancelling insurance, which made me nervous. But deal was good enough even with that, so I booked. Very easy to book but I emailed last week and told website that the dates need to be changed on the terms and conditions at the end of the contract to book. It still has dates of 2015 and we are now well into 2016. Someone that called me said she was going to get a hold of I.T and have it fixed, but more than 2 weeks later, still not fixed. Makes me worry about the dependability and honesty of the company. I've used BookIt in the past with no issues, so I'll try not to worry about that.

This is our third trip through BookIt and each experience has been great but this trip we had to change dates on our trip and the process was so effortless besides me stressing over a incorrect process. I have no doubts about your customer service and support. We were able to change dates and even saved my thanks to the young lady. Sorry I forgot her name. She was great, calmed my fears of overcharges or thinking it was going to be a long process, took about 12 minutes. Thank you for your assistance greatly appreciated and thank you BOOKIT for continuing to make family vacations affordable and accessible to everyone!!!

Love BookIt.com. It's my Favorite!

Traci ** -- What a great customer rep. She is very friendly and her phone skills plus the knowledge she knows about Bookit.com is incredible. Traci is the nicest person I talked with in years. PLEASE KEEP THIS YOUNG LADY. She is fantastic with consumers and Bookit's policies and procedures. She is a DIAMOND in the ROUGH. I hope you have thousands of Traci’s in your system. She definitely gained my trust with BOOKIT.COM.

I wanted a king bed but none were available so I settled for 2 queen bed room but the agent booked a double bed room instead and when I called back they told it I would have to pay more money and then they charged me to correct my booking "modify".

Procedure was a little difficult to do on a smartphone. But otherwise good.

Your BookIt app did not work so I decided to call BookIt.com for support yesterday morning. I spoke with Annakay at extension **. From the beginning of the call, I was crystal clear on the dates I wanted to travel and even the name of the hotel. All I needed was the flight information before purchasing. It took OVER TWO HOURS for your "service rep" to complete the booking. I told her that I was able to complete the booking on my own by using your website. She said that if I did, an error would occur. At first she booked the wrong return flight. When I asked her to simply call me back, she said I could wait. After about 20 minutes on hold while she called the airline, she eventually said she would call me back but we had already been on the phone for an hour and twenty minutes. I told her that I wanted to buy travel insurance (your website and announcements while on hold recommend it). She said I would have to buy that separately.

My daughter accidentally booked a room. She was trying just to hold the listing. Either way it was for the wrong day. Trying to get it cancelled was a joke. They wanted to charge $50.00 to cancel a booking not even 5 minutes old. It took a lot of talking and getting a supervisor involved just to get $25.00 waived. I will dispute the whole transaction and will never book through or recommend BookIt.com through trivago, first time user since it came highly recommended. I decided to check it out. What a complete rip off. Not to mention the room booked was 3 weeks out so plenty of time to have it booked. Scandalous and unaccommodating.

Had to go through 3 different agents at 3 difference to times for 3:30 hrs to book one booking. Web page was not working for intermittently. The last agent Traci, made good and made it finally. She really worked hard to get this done. The company web and some of the agents made this very difficult. Hope you get a good agent and their browser is working when you try to book.

Booked me at the wrong date and when I called to change it to the correct date, I waited on the phone for 2 hours.

I am extremely dissatisfied and unhappy with this service. I made reservations and unfortunately had to cancel less than 2 HOURS later. Not only was I charged a $25 cancellation fee (which I was alright with, because it was openly indicated), but I was also charged AN ADDITIONAL $25 PROCESSING FEE and on top of that, my money (which was removed from my account immediately), will not be refunded for 7-10 days!! That is outright RIDICULOUS!! I will NEVER use this service again and I will tell everyone that I know how dissatisfied I am with this service.

The booking process was seamless. I especially liked the many payment options, especially the pay delay option. You need to include PayPal as an option though. Best deals ever!

From the first time that I used BookIt.com until now, it has always been the best travel planner that I've used so far... I always get the best rate... My friends and family always use BookIt.com faithfully...

It was very easy to book my trip and flight. I have stayed at Treasure Island before and looking forward to this trip at the City of Lights.

We looked around at several websites and BookIt.com was the best deal!! We're very pleased!! That's why we always come back to BookIt.com.

All I wanted to do was add my fiance because the website did not register her name. Customer service is so bad I called the hotel direct and even they said you refused to be cooperative with them. All it took was an email. I'll never use your website again.

Well please with ease of making the arrangement.

Booking with BookIt.com has been the easiest and most convenient for me for my travel plans. This is the second time I have used BookIt and have had all my issues resolved promptly as they arise. I recommend BookIt.com to anyone who may be hesitant about choosing them for their vacation needs.

Very easy to book.

Love the fact that I am able to break my payments up. It makes traveling a lot easier for me. I will definitely use BookIt at least two more times by the end of the summer!

I booked a trip to Cancun with 7 other friends. They do not make it easy. Not all people who travel are couples or families. Sometimes it's a "girls' getaway". They don't make it easy to split cost for double occupancy when each person is paying for themselves and want to charge additional charges every time a person wanted to book in attachment to my original booking. For my friend who is coming from out of town they could not help her make a separate flight... Not to be charged to the other person booking with her so she had to get her own flight to Dallas and then book with a friend from here. There are a total of 8 people going and each booking was a lot of hassle.

Very easy booking for Las Vegas trip. Great bargain deals on hotel and flight. Added 2 excursions as well. So far very happy with the price I got! Will have to see how the trip will play out!

I were only booking my trip for $5 but they took the hold payment out of my account.

I am, at this point, happy about the hotel I was able to obtain through the "5-Star Mystery" experience. I'm hoping my check-in goes equally smooth. I'll continue to use BookIt as my site of choice in the future, if all goes well. This is about my fifth or sixth time using the site, and so far... no issues.

Agent was pleasant and answered all my questions. We are very excited for our upcoming trip. If everything goes well we will likely use BookIt again in the near future. Thank you.

We booked a room for Pyramid but we got the room in west tower which was not what we expected. This is the first time I tried this site and I'm not going to come back again.

Worst experience ever right after I had received my confirmation email with my name spelled wrong on the flight booking. Days on hold for hours and no one knew what they were doing... NEVER EVER AGAIN. I about to have a stroke and make a trip to the ER. You guys need to work on your customer service big time and not waste other people's (customers) time after you took their money. And then telling there is isn't a superior available to talk to because they have been on a call for the last 3 hr and not sure when they be done!?! Really?!?

I wish I could cancel my trip ASAP and go to a different travel company right now. After booking ten trips with your company over the years I believe now your company is too large to give any customer Satisfaction.

Took around 4 hours at hotel to confirm my booking. I was on the phone for 2 hours with Bookit and still didn't have my reservation. Time is precious on vacation and I feel like this shouldn't have taken so long to figure out. I really hope no one else has this happen to them.

I booked a poolside room at the 3.5 star Ramada Resort. This hotel is 1 star at best and the room I was placed in was not poolside. It was bug infested, smelled like mildew, and had mold and rust everywhere. For the hotel itself, the pool bar was closed, the fountain outside of our balcony was empty, and the hallways smelled like cigarettes. I started calling BookIt as soon as we got into our room and realized that it neither met our expectations nor the advertised description. I was on hold for an hour this first night and never reached anyone. So the next morning, I began calling again. After about 30 minutes, I reached a gentleman who finally stated he would get ahold of the hotel management in attempt to resolve our issues and get back with me.

I worked with Krystal ** (sp?) and she was really great. She helped me find the best package for my daughter and I. She was patient, helpful and very informative. We are looking forward to our trip!

Always use BookIt and have never had a bad experience.

We did not stay at the 'hotel'. We were told we couldn't use the laundry facilities due to the fact we were only staying one night. I was traveling w/ a friend-- NOT a boyfriend... and the bathroom and toilet areas had glass partitions. I should like to point out that BookIt never mentioned this was a -- couples' hotel. I demand a refund-- it is in their best interest to issue one - as most of the reviews are negative. When I asked for the manager, I was told she was not available and there was no way to get in contact with her -- this, of course being absurd... since this is the (main) function of a manager -- to listen to clients. I also got the impression this was some sort of 'meeting place' since we saw a couple request a room for 2 hours. My bill was 114.00$.

I love BookIt.com as the prices are fair and it's very easy to book a trip. Secondly, the array of payment options is a bonus factor.

I booked a hotel for March 17 and the confirmation came back as April 7. They wouldn't change it without a charge and then charged me another 89.00 on top of the 66.00 that they already charged me for to get the room for March 17. Then they said it was for a king size bed and it ended up being for 2 queen size beds. I will not use them again.

Great pricing and easy to use website!

Phone agent rep was not very aware of certain answers to questions relating to the resort that, I as the customer was interested in knowing. Which I asked to speak with a supervisor to have my concerned questions answered, and the Rep stated that there were no managers on duty. I also asked for the rep name and rep number; which she refused to provide her information. I truly hope this vacation will be enjoyable and a much better experience from the problems that I had making this booking with your bad inexperience Rep, who could not provide me with any answers to my questions; pertaining to the resort that has been booked online.

I thought the customer service agent was very knowledgeable. She also asked, "Was there anything else I could help you with?" that I thought was very professional.

Easy booking, good deals!

I am absolutely pissed! I made a reservation tonight and specifically chose to pay at the hotel and the website is saying I have been charged the full amount! I chose to pay at the hotel for a reason!!! Now I tried to go on the website to just cancel my reservation altogether and it told me I would have to call. I have been waiting for 50 minutes on someone to answer my call! THIS IS RIDICULOUS! I hope that it really doesn't charge my card tonight so I can go see our US Navy sailor this weekend!

I am very please with my experience with BookIt.com. Along with using this site I was also using several others both in combined and separate deals and BookIt had the lowest prices and made everything very fast and easy. I am truly impressed and will continue to use this site for future travelling plans. I won't have to research other places either.

Very pleased with the vacation package that I just booked thru BookIt.com. I feel like I got the best value for my money. Can't wait to take this trip with my family! We are going to Washington DC to see the sights and learn about American history.

Super easy and after checking many sites and calling this was the cheapest.

Their booking process was easy but I would like to have an option to pay now or later.

Planning my first trip to Las Vegas. Was very easy to book my flight and hotel.

I checked with competition and found Bookit to be the best to work with with fair prices that didnt change in the midst of booking our trip.

My booking of Hawaii about 3 days ago, call hotel to confirm, they have nothing under my name. I call BookIt, stay on hold for an hour with no answer. I call back and put in my booking ID and immediately phone disconnects. Do I have a room or not???

The site was very easy to go through and offers really good payment plans.

Hotel reservation very good.

I was on hold to add my significant other as a guest because their site booked me as one guest instead of 2. I was literally on hold for someone to tell me that I would have to cancel and lose all my money, rebook for a room that fits 2 guests. It's absolutely ridiculous and I will make sure no one I know going through this ridiculous situation.

The lady was very generous and patient while booking our reservation. She took time to answer all questions and wasn't pushy at all! Thank you!

It was easy to find the hotel I wanted and easy to book everything. The only thing that was a little strange was having to state each person's name for the room; but that didn't make any difference.

I personally think BookIt.com is one of the best websites I've ever used to purchase both airline and hotel reservation. The website was very easy to use and had very reasonable prices as well as a large selection. I would recommend this website to all of my friends.

It was a very good price and people I work with use BookIt.com.

Booked a hotel in minutes. So easy.

Spoke with two agents. Both very helpful and knowledgeable. Very careful in reviewing arrangements and ensuring we got best ones for the money.

After searching for accommodation through various sites found BookIt the most helpful and came up with great deal.

When I printed my receipt, I got my booking no. and my date of arrival, but that's all I got. No billing information, no additional room services, no travel information, no terms and conditions, no cancellations & hotel policies. What gives?

The Customer Service Rep was very professional and polite. She was very fast. The price was fantastic! Yes! I would recommend this site to ALL I know.

I love BookIt but was disappointed this morning. I called to add an extra day onto the reservation I made last night. I got charged for a cancellation fee when they just redid the reservation. I should have just called the hotel and added a day. That's not good practice.

Very easy to book. Pleased!!!

I am very disappointed with your booking service. While the booking and payment process was easy some complications happened with our reservation and NO ONE would help. I called the customer service number multiple times, sat on hold for 40 MINUTES and no one ever picked up. Finally I find a different number and someone picks up only to transfer me back to the line where no one was answering even though I let her know I had already been on hold for way too long. Regardless of the ease of booking I would not use your service again because there is no help if complications arise.

I definitely would recommend using this site for booking all your travel needs.

Price was very reasonable and affordable.

Louis was amazing! I have never used BookIt and I was confused, overwhelmed and nervous. Louis took care of our every need, helping my family with every little detail. I could not be more pleased with his help and service. Thank you!

Casino was fun. Do not get runabout room. We were given a room on 5th floor. The nightclub music went until 4 am and was loud. The bass music was so loud the lamps in the room were shaking and vibrating. Needless to say, no sleep until the club closed at 4 am.

I had a change in plans, tried to change dates with plenty of notice and was refused without losing entire booking. Will never use again. Hotels.com treated me better. Will be going back to them.

BookIt to me simply has the best prices out there. They give you the full range of average and top-quality packages all at competitive rates. The customer service team have the ability to assist people with all of their queries and concerns, so you are not left alone to deal with things on your own.

I have always used Bookit to book trips. I love that the price is what it says and no hidden fees. It has always been so easy and I have never had any problems.

Failed to mention the 100 dollar deposit that the hotel requires for people under twenty five and not allowing free cancellations is a bad business model. Will never use again.

This is my second reservation with Bookit.com and if this one goes like the first, it will all go without a hitch and will be a wonderful vacation.

Online room options say that you have the choice of bedding and after I book and pay the money I discover in fine prints that is based on availability and the customer service rep can only say "you got what you paid for".

First time I have used BookIt and I got great rates! Very easy to use.

BookIt.com was easy to use and had the best price for the hotel.

BookIt consistently has the lowest prices on airfare and hotel bundle packages. I've used them several times and everything has always been easy, from researching and searching to actually booking. I recommend them to friends all the time.

Excellent customer service. This is my first time booking through BookIt and so far I am very happy. Thank you Sequoya for all your help!

Louis was just absolutely amazing & most helpful! Me & my girls can't wait to get to Punta Cana for a memorable birthday weekend!!!

Great prices and love that you can make payments.

Everyone I talked to was kind and very helpful. I would recommend BookIt to everyone. Thanks. I know we are going to have a great trip. The additional destination experience booking were also great. They got us great prices on flights as well as direct traveling with 2 babies. This was wonderful.

BookIt.com was the best site I have ever been on. I would recommend this to anyone.

Feel that we got some great deals & was very easy to get information from the website.

We are incredibly disappointed and upset by the decisions of Bookit.com in dealing with their mistake regarding our Spring Training trip to Arizona. The trip was booked incorrectly by their agent in January. When booking the trip it was pulled up online and followed up with an hour long conversation with an agent over the phone. He asked for the booking number which was given to him which showed the dates of March 16-19. He must have misunderstood because he booked our trip for MAY 16-19. Because I didn't catch that they hadn't done their job correctly until last week -- March 10th, we are out of a vacation due to the fact that flights are now $1000-$1200 more expensive than at the time the trip was booked. We are devastated, sad and in absolute disbelief that a company of this caliber would not fix a mistake they made and do everything they could in their power to make this situation right!

Got an error number when I tried to complete my booking and was given a number to call to complete it. After waiting on hold for 30 minutes I hung up and tried to do it again. Hoping this booking actually went through, I guess I will find out when I show up at the hotel. First and last time using BookIt.com!!!

I had so much fun booking hotel, plane and rent a car. Just too easy. I recommend it to anyone that wants to control their vacation.

Awesome customer service!! Extremely helpful and patient! I don't know the first thing about traveling but I am confident in the assistance I received from Bookit.com representatives!

We originally booked a five night stay at a hotel in New York. A fraud agent with the company "accidentally" canceled the reservation. Long hold times. Rude customer service. Still no reservation, and no refund. Paid up $730 upfront.

Was a great experience using this website. I will definitely recommend it to my friends and family.

The drop-down menu regarding country has many options, though many of these countries do not have ZIP/Postal Codes or provinces and does not allow your customer to complete the transaction due to incomplete, required fields in the billing address.

I like that Ms. Raquel was very polite, patient, and professional. I know I asked her the same question at least twice on a few occasions. She did not mind. Actually we laughed and made light of it. Very nice young lady. Thanks Raquel.

You almost lost the sale because dallas has 2 large airports and your company only offers 1...

Had a great experience with BookIt over the phone. Can't wait for trip!

You might want to reconsider the airlines United Express you Partner with. They are very rude to their passengers in the Midland Odessa Airport. The Planes are very uncomfortable. Too small for 6 foot 5 inch person. They as well as you all got the last of my business. When we got to the condo we had to pay a cleaning fee of 200 dollars which I thought was not right. Who had ever heard of a 10 am checkout time when you had to pay 1 night. You. We not even there due to weather related issues. The beds were very uncomfortable for a 4 star hotel. The pillows were paper thin. You could not even get a coke or cup coffee. Nowhere in a 4 star hotel. Really.

It was fast and easy. Thank you!

I found a hotel that fits my needs, but am unsure of the transportation needs due to being disabled. Otherwise; the booking process was easy & took just minutes to book the room.

I have wanted to stay at the NOW amber for quite some time. Your deal of the day made it happen for me. Also, the flight connections are not super on the return because of the long wait in Dallas, but really customs does take quite some time, but not that much time. I was so excited about getting the Now Amber I forgot to see about changing my return flight to make it a little shorter. I hope to take another beach trip outside of the US in May or June, and hopefully I can book it with you.

This is a good site to book your vacation. I love how you can pay on your vacation.

I know I can be a bit confusing and She was very patient and very helpful. I will be using this site for my next trip. THANK YOU MUCH!

Best experience with a booking agency. I was very pleased with the discounts and service. Thank you!

HORRIBLE. It took over 2 hours to get this sorted out. In fact the rep called me back twice to finally get all the details finalized! I will NEVER use again.

Everything went fine.

I have had the worst experience with BookIt.com, try to call in to change a reservation and get put on hold total close to an hour. Finally speak with a human and is told to call back, working on a system upgrade.

I called in two Fridays ago after booking my trip at noon on Friday. The agent told me I had 12 hrs to call in a correction, at that time I knew I did. I had a correction on my friend's name according to the passport. I spent two hours on the phone with BookIt that Friday night. First agent told me she had to cancel my flight and I would have to buy flights again, then told I had to go through American Airlines...I called them, they said the third party had to correct it. So I called back to BookIt...one more time they tried to get into my account and change the name and told I had to cancel flight. I was switched to 2 more agents and finally one girl in 3 minutes was able to change the name so it would agree with the passport.

So far everything was seamless.

At first, the agent took my call did not add children number. So, I tried to modify online. Modifying the reservation created additional reservation. I try to cancel the additional reservation add $25 charge. Now, I need to call in. I am waiting more than 30 min and no answer. The repeat waiting message keep saying $25 manual processing fee. This is ridiculous.

Very happy with how easy it was to book my trip.

I made reservations last night and when I was making the arrangements I tried to book my payments in increments. It said $5 down and first payment on April 1st. I thought that is what I had done but instead it billed me the full amount and I was charged five dollars twice, which now does not show up in your system. I can't cancel the reservation without losing one nights lodging and your company is not able to put me on payments. I did this to save money and it has cost me $35 for overdrawing my account and over an hour of my time trying to straighten this all out. Needless to say I am very disappointed in your service.

I loved the myrtle beach experience and being able to share that with my family was even more satisfying. However, I felt like there should have been a notice telling whomever booked the resort that the water park would not be open until next month. Because that was the reason why I booked it there. Also, they gave me a partial ocean view when I had paid for a oceanfront view. I didn't complain because the rooms were beautiful even though I didn't get the oceanfront view. The staff and everyone was as friendly as ever and I was satisfied with it overall.

BookIt.com is an easy website to use when booking a trip. I found the prices to be cheaper than most and they had more options.

We were having trouble getting the flights we wanted online so we called. They were fast answering and very helpful. We got the flights we wanted and are so excited!

When I called it took at least 35-40 minutes to talk to someone. The lady seemed to hate her job and acted as if I was bothering her. I was put on hold for over 20 minutes, not exaggerating and then I was disconnected. I did not get a resolution to my problem so I just sucked it up. Later I called again and it took a good 15-20 minutes for someone to answer. This person seemed really nice but was clueless as can be. It was really nice to get a good deal but if you want to change a date or add an extra day to my reservation, forget it. It's like you better be sure you're paying for what you want because otherwise you're screwed. I just didn't have a pleasant experience and next time I travel, which will be in July, I will be skipping BookIt entirely.

I've booked a few vacations with BookIt.com and always had good luck. Our honeymoon was booked through BookIt.com and was fabulous! Never had a bad experience.

Reservation options were great. Booking and payment process was very easy, and prices were the best I found!

Within 30 minutes of booking my room with this site I found the same room on a competitor's site for $81 less. I called customer care to use their price guarantee. I was left on hold for a very long time by the rep and then he told me they would not do anything for me. I figured well I can cancel it and book on the other site to save money but they tacked on fees for canceling on top of a mandatory 1-day full payment penalty. All this within 30 minutes of booking. Their lowest rate promise is a complete lie. Will never do business with this company again, am going to post more reviews online and will make sure I tell everyone I can about how terrible BookIt.com is.

Luxor hotel las vegas. Happy with price, size of hotel and cleanliness of rooms. Did not eat on site so no comment on this.

Prices are decent, even better if booking with other people.

My first time using the services and I enjoyed taking the time to choose from the hotels that best met my needs at the time.

I've always had great experiences booking with BookIt. Great prices, best packages.

Comments: Ok... By far THE ABSOLUTE WORST service I've ever had with an online travel agency. I don't even know where to start... By the end of my vacation I ended paying an extra $750.00 US, plus they charged me $50.00 US just for speaking to them to try and resolve an issues while I was on vacation. I know it's their job day in and day out, but not to someone care enough to return my phone calls, straight up lie to me while knowing we were stranded in another country, is beyond me. I work hard all year long to be able to take my yearly vacation, I take time off work, the least this company could do is to care and not treat me like I'm just another problem. I'd never recommend this company to my family, friends or just in general.

I enjoyed the fact that all the hotels were rated by previous people honestly and this was posted. Some of the hotels didn't have a lot of pictures of the property and no information how close the beach was from the hotel. Booking was easy to do and I was pleased with most prices.

Great job! Round trip Dallas-Las Vegas for $95!

The hotel was wonderful. Really made for couples not single men or women. The restaurants were ok. The shows were excellent. BookIt was great. Spirit Airlines was a pain in the rear. I will NEVER fly with them again! Always taking off late then when we got to the gates we had 45 minute delays to disembark! Not good for connecting flights! They are ridiculous! I will never ever fly with them again. Everyone on the planes felt the same way!

BookIt was quick, easy and no hassles when I got to hotel. Will definitely do this again.

Very easy to use. Was kept informed on reservation.

The first representative I talked to was ok, did not really pay attention to my flight request. I am traveling with two kids and she tried to book me a red-eye from Mexico to Boston with a 14 hr layover in Mexico City. Then she called in sick the next day. I need to start over again with a new rep. When we finally booked the vacation package she did not input credit card info correctly so we needed to call my bank to determine the problem. After a hour and 45 minute phone call is was booked. When I received confirmation the hotel was not on the beach as I requested. Now I'm in the process of trying to change my reservation. Very frustrating.

Agent Kerion was superb and patient. We are traveling on the 14th March and returning on the 17th.

I am very satisfied with results.

Very easy and friendly to use. It won't take you more than 5 minutes to do the reservation.

Excellent help from her. She had patience while dealing with myself and wife in booking this trip. She deserves great acknowledgement in the way she deals with customers. Excellent representative.

I was comparing through a lot of websites before booking to that specific hotel. Once I saw BookIt.com I was just stuck to their site. Everything is cheaper and the site itself is very accommodating. Whether it's checking the price or the location. They show you the specific location of the place. Will definitely recommend BookIt.com to my friends and family.

Booking with BookIt was fast and easy, however there was some confusion about what the difference was between the 3 levels of service per room type. I did figure out that the cheapest was non-refundable and the next 1 up offered a cancellation option but I have no idea what the difference was between the mid-priced and highest priced selections per room type are.

I like the ease of using site. Shows info that I want to see clearly. Form filling was a breeze and it all worked well. I have not visited my hotel yet - but booking process was easy.

I booked a hotel/flight package through BookIt.com on 3/9/2016 to Cancun, Mexico. Upon receiving my booking confirmation minutes later, I noticed the flight was not included in the booking. I immediately called to inquire why that was the case and I was informed that no flight came through on the transaction. I asked why that was the case and Brittany from BookIt.com advised that I did not select a flight. I immediately went back on their site along with Brittany and we were both able to recreate the rate which included both the flight and hotel. The representative attempted to reach out to the resort (Secrets Silversands) but instructed me to call back because the resort was not available.

I was really apprehensive about calling in to make this reservation. I wanted to do it online, however for some reason I was unable to. Well, I get probably the BEST representative BOOKIt.com has. She was very helpful. Got the information I needed and I was going to have to call her back. Called back and left her a message. As soon as she got in that morning, she called me. Fifty five minutes later and I booked our trip. We ran into a small problem while booking and she stayed on the phone and got me through it all. I have never felt more confident about booking a reservation. She made sure every name was spelled correct, went over every detail and the most important she had the best customer service. Thank you so much for taking the time you did with me. It's beyond appreciated!

We were very excited about the great deals on Bookit. There were issues with the website freezing and when my reservation would not go through, I contacted by phone. CSR was very helpful and we found out my online reservation did go through despite receiving an error message. Thankfully that was discovered before my card was double-charged!

Very professional and knowledgeable. Great service.

The customer service rep was extremely helpful, professional, and courteous. He reviewed my booking information and found that I was overcharged. He arranged to have the monies refunded to my PayPal credit account.

My dissatisfaction arises from the fees and taxes hidden in the Terms and Conditions. I would prefer to see an all-inclusive price.

Agent told me sale was ending at midnight and guaranteed that the price would go up if I did not book. Next day sale ended and price dropped??? I called in asking if I could price match but because it was outside of 24 hours (26 hours) they could not price match. I have used BookIt.com every year for the past 5 years for our vacations and very disappointed on how I was treated. If this does not get corrected I will never use or recommend BookIt.com again.

My experience with booking travel through BookIt.com was very efficient. The price I received was unmatched by the other websites I frequently use. I also made two inquiries after booking, one via telephone and one via email, and the service was excellent with each. I am looking forward to my trip going along smoothly and will recommend BookIt.com to friends and family.

Best website, easy and straightforward. Beats all other website. This is my first time to use and will always use this site.

This was the first time I used this site. I will for sure use it next time I'm booking another hotel room!

Very excellent, very easy.

Very easy to use and reasonable prices.

We have used BookIt.com for several years! This year we planned our 14th wedding anniversary to the Riviera Maya - Ingrid ** helped us and was very nice and courteous! We do appreciate Bookit doing the three-payment method! We go to the islands every year and will use Bookit again!

Called directly and the agent was very helpful and patient.

I have to say that sadly the website messed up on my initial booking and then I had to be routed to BookIt's customer service department. BUT I was pleasantly surprised whoever the person was the most professional, knowledgeable and attentive person I have ever encountered. She deserves to be rewarded for her customer service skills and made my experience well worth it. Thank you.

As much as the deals and payment plans are awesome, it was offsetted with the fact when I needed to speak to someone I can never get through. I tried countless times since yesterday to contact someone about my name being spelled wrong til finally I contacted the airline. Just a bit frustrating.

Website layout was convenient, the user interface was excellent. Overall a relatively enjoyable transaction. BUT after paying and filling out the entire process, my wife had a gut feeling to call American to verify our daughter was on the itinerary and sure enough, there was a glitch in the website and our daughter was not added. That was almost a huge headache. That we only avoided solely because my wife followed her instinct. Please, if you (BookIt.com) read this, look into fixing that. 3/5 only because I feel that's a significant problem and should be taken seriously.

Very good deals in Florida. I get 20-30% off when I book here. They are the great. Please keep up the good work. I would like if they let you have a little more payment options.

Unbelievable customer service, would recommend to anyone. The website kept changing the ages on children and the agent walked thru everything step by step.

Very easy to navigate.

I have used BookIt for all of my trips to Vegas (1-2 times/year) and they have never let me down. Great deals all the time.

I booked a weekend in Vegas, tried to modify my booking after realizing I made a mistake, but when I called the agent said they would charge me to cancel it so I can redo it and advised me to do it online for free. When I tried doing it online it kept saying it was non-existent and was just too difficult. I called back and the other agent couldn't help me either without charging a fee. I will not be booking through here again. Too frustrating!

BookIt is easy to use. Prices are good and fair. I'll recommend all my friends to use BookIt.

Booking my trip was easy of what I thought. Love BookIt.com.

Not happy right now... Booked a hotel for April first a few days ago and still have not received confirmation from BookIt on my email I provided.

I booked a two day reservation on Monday, 3/7, to arrive the same day. When I got to the hotel they said that had nothing from BookIt.com. Eventually, 3 hours later and 45 minute phone call later I was told by BookIt.com that reservations take 72 hours to confirm and that they will take 7-10 days to refund my money. When they made my reservation and took my money they could not actually fulfill the reservation.

We have booked many vacations thru BookIt, they are exceptional to deal with. We have had no issues in any of our trips or cruises we have taken while booking thru this company. Kudos to their team.

Very happy!! Weekend before I booked our trip your employee Kaylee spend a lot of time with us helping us with looking up many different locations. She was great!!! Booking was smooth and very fast unlike any other bookings I have done with other travel company. Thank you bookit. :)

Thought your prices were great and website made it easy to make the reservation.

I will never use this agency again. I had trouble from beginning to end. Calling customer service was ridiculous. I waited for 30 minutes just to speak to someone and she messed up my reservations. Another agent cancelled my transportation without my knowledge. I have been charged for things that I didn't approve.

It was nice and easy to book. I hope it's just as easy if need to cancel.

David made it extremely easy and was very patient. He excelled in customer service!

The representative that assisted me was extremely polite and helpful. I had to change flights and she was able to make the changes to my trip very quickly.

First time using Bookit and the entire process was smooth. I normally use Priceline but if everything goes well I will definitely use Bookit again.

My booking agent was very experienced and efficient. A pleasure to deal with and would recommend highly.

A friend and I went to book the exact same room/hotel for an upcoming trip and followed the same method. The price I got was $50/night higher than what he got. Why? Same link, same hotel. Yet quite a bit higher. He then went back in on his phone and got the room at the lower rate for me as for some reason, I still could not access this lower rate. Fishy! I would be hesitant to use this site again.

The representative was very helpful. She took the time to make sure I had every question answered. Was very pleased.

After searching for all inclusive hotels, we found the best price with Bookit.com. It's not my first time booking with Bookit.com and I haven't been disappointed.

Be careful using Book It - there are hidden fees. When you get to your hotel there are additional fees that are not included in Book It reservations. Once you find out about the fees and contact their customer service they want to charge you more fees. I could had went straight to the hotel and made reservations without the third party extra charges. Never again will I use BookIt for hotel reservations. I am one unhappy customer. :(

Great experience & easy to follow.

We dealt with David ** and he was awesome. I would definitely recommend.

Best price and accurate site I've ever used. No hidden or resort fees and site is simple and easy. Truly recommended and pls send me more special promos in the future.

Great options and variety.