BookIt.com Reviews

I've been trying to book our vacation for a while, and I kept having issues with getting the flights I wanted. I was ready to book the flight and hotel separately, and then I found out about BookIt. This is so much easier than the other sites, and the prices are great!

BookIt had the best rates...

Booking was good as long as you don't have to call them. I spent two hours on the phone trying to get something resolved.

You should post the resort fees as part of the cost. You book only to find out later there is a $25 resort fee added.

Not satisfied at all. I chose the 5 star romantic mystery one. After transaction was done it was a standard room for trump. I could have book directly for a cheaper price or even paid directly for an actual 5 star hotel. This was my first time and I'm truly unhappy.

I didn't read the fine print. I know the last company I booked with allowed you to cancel or change your reservation up to 4 days before the date. You allow no flexibility.

First time customer. Was not able to use my promo code. Representative who helped me schedule my vacation submitted it before taking the code. She rushed through the process and said there was no way she could go back in to add it. Was very upset.

BookIt.com was fast and easy. Will use them again.

Very good price.

Thank you BookIt.com and the representative Brittany who helped us when we were have issues. Cheapest deal we could find and then it was also 18 more dollars cheaper once we paid. Thank you BookIt.

Unfortunately we had got disconnected but then to representative that was helping me was so sweet and so nice and so helpful. I'm getting married and I will definitely invite them even though I never even met them to my wedding. They was so helpful and I would love to thank them again for helping me.

Associate did what I ask and it took no more than 3 minutes at the max. It was a long wait time for somebody to answer the call. I was also not pleased with the online self customer service even though I listened to the pre-recording that I can sign in and hit modify... I couldn't.

I give very high rating on this. The pictures and the images of the faces and of course the prices and savings made it very easy for me to decide which hotel I wanted to stay at. I will decently use them again and let friends know about it.

So easy to book!!! Great prices!!! Exactly what I want every time!!!

Fast and easy.

Real nice customer service.

I am excited about my upcoming trip. This is my first booking with BookIt.com and it went smoothly. Hopefully there will no issues at check-in time.

Easy & fast booking.

As I am sitting on hold for hours now trying to get in touch with customer service after using your site for the first time I am truly upset that I did not stick with Priceline or Expedia. THEY answer the phone and talk to their customers! It was very simple for you to take my money but once I have an issue or need help I am sitting and waiting for hours to get through and told I will have a 25.00 fee. I am trying to follow the instructions in your email but if that does not match my problem, I may need to talk to your company. If you don't answer the phone you can't satisfy me. I truly don't think I will use your services again.

Worked better than I expected. Will definitely use this for my next trip.

Great experience booking my holiday with a helpful representative today who made it hassle-free.

Booking at the coconut mallory - I booked another hotel because this reservation was canceled and I was still charged.

Great prices! I saved over $300 on our vacation trip! I will use this website again and would recommend it to everyone before booking their next trip.

Sandcastle Myrtle Beach, SC - I am very pleased with recent experience with Bookit.com. I had an unfortunate situation and had to book same day. Bookit was very accommodating. I was able to book and check-in within the same hour. The Hotel was a little older but very clean.

I accidentally found BookIt.com while searching for last minute travel deals on the web. Between the 10+ searches and travel agents for the same vacation resort, I was offered the lowest cost for an all-inclusive package for 4. Well done!

I found the best deal on BookIt.com. I had been searching on Expedia, Travelocity and Orbitz and this site cut the price in half! I will always use BookIt.com.

English of this rep was poor. Took him too long and did not seem versed or train to work with clients. At Xmas I had an extremely bad experience to book trip to Dominican Republic. The guy (Albert), was very incompetent.

The process went fairly smoothly, except when the website had an error and I had to call BookIt with my error code. Instead of allowing me to call to confirm my error code and update and post my trip it caused me to completely rebook my entire trip. Otherwise, it had great prices and very easy to follow options.

Customer service really made my experience good considering my flights along with itinerary were lost/replaced with a different flight I didn't purchase.

I thought it was wrong, I book with you and the lady in front of me was a walk-in and paid like 57.00 no tax!!!

I reserved a resort in Dominican Republic in error and had to cancel the reservation. I called BookIt at 10 PM and spoke with Desiree. Very courteously and quickly she canceled this reservation and said my credit card would be reimbursed within 7 to 10 days. It only took several days for my card to be credited. It took less than 10 minutes to complete this procedure. I then rebooked online my correct resort on BookIt with no problems. Thanks for the great service.

Wasn't able to book online. Had to call 866#. Rep had same issue. Rep had to book flight and hotel separately to make it work. Took a very long time. On phone over an hour. Quoted a lower price for flights than what appeared on the airline confirmation. By $2400! Called back and second rep said she would request a booking review. Already 3 days later and they haven't contacted me yet.

Good service. Had a lot of patience.

The agent was super helpful and willing to take time to meet my needs. She explained that the wait was long but she would be happy to help me if she could. Instead of passing me off, she took the time to address my needs and ensure all my questions were met. I appreciated her personal time and effort.

Tried to call in to call center because I was never sent confirmation on my reservations. Got cut off twice, then put on hold for over 25 minutes before I just hung up. Very poor service for call center.

Great price, and very easy to navigate the website. Gave us lots of options with numerous properties. We are coming in to Vegas early and wanted to stay at the MGM and this price was unreal. We're staying in Utah tonight for double that amount, so this will give us almost a dinner free.

Very upset with this company. It was my first time using this website to book a hotel. I was charged $155.69 the following day and no one could tell my why I was charged that. So I canceled my reservation and was charged $25 fee for doing so. I feel like I got robbed of my money. Never again will I use this website to book a flight or a hotel nor would I recommend it to anyone.

This year is my 20th wedding anniversary so I want to take my wife somewhere nice but I wanted a fair price. After much research we settled on Cancun. And after researching many sites I'm glad I found BookIt.com. I saved over $100 compared to the others. I liked the flight arrangements as well. Same airline going and returning. Less hassle, better price.

I've used this twice and found MUCH better prices than I thought I would find. Even beat the "best price guarantee" for the rooms I was looking for. I'll be back to book more travel, and I've recommended this to friends! Thanks for helping me stay in my travel budget!

Help with our vacation plans and bookings. Our gentleman, Barrett ** was extremely helpful, kind and professional.

I've used BookIt.com several times, the booking is fast and easy. The only drawback is the customer support you would get using a travel agent, regarding the airlines. What you book and what changes the airlines makes along the way can Make the trip to your vacation very frustrating.

Very easy to book. Love the PayDelay option.

The wait for a representative was too long. I've called 3 times and had the same experience: at least 45 minute wait. I was on the phone over an hour and a half yesterday. The representative was very nice and helpful, but the wait was unacceptable. I'm considering going with someone else next year.

Easy to book but we had 7 people and it would be nice to do all of them at once especially since everything sort of changed for the second 2 people after the 5 were confirmed.

I have been trying to call back today as I have to hold for 30 min to get a representative. I called yesterday after being on hold for 40 min. I explained that an error came through but my PayPal was charged. I was assured that no transaction took place so I booked over the phone. This morning I notice I WAS charged both and now I'm on hold again. I have never had this problem booking a hotel anywhere else and now I can't get through to get my refund.

We called looking for a specific room (34) in the pictures. Told the girl we wanted the swim up room a number of times. When we got the email confirmation it was not what we wanted and then we were told by someone else that the recording of the call didn't specify that at all. And we know it did. Very disappointed with her service. This is not the first time a rep. from BookIt has messed up something we have booked.

My first time using BookIt.com and the prices were lower than most online booking services.

I made an error with the original booking. It was immediately corrected without a hassle and the agent remained extremely pleasant.

Accessed via trivago. Quick and easy booking.

Quick and easy to book hotel. Looking forward to the trip. Thank you!

We got a good deal on our hotel and it was quick and easy to book it.

I was told BookIt would save me money and it didn't. I paid 50.00 more.

Found just what we needed.

I tried to book at one hotel that offered PayPal credit but when I did it wouldn't go through because it didn't offer it after I was checking out. So I had to settle for a less expensive hotel.

I had a really great experience with BookIt.com. The lady I spoke with was very patient, knowledgeable about the questions I had in regards to the trip I was planning for my son's 16th birthday. I would use BookIt.com for all my travel.

Treasure Island Hotel booking - Website easy to use.

The site is user friendly.

Your website did not disclose the resort fee until after I completed my credit card info. The next page gives the confirmation of the purchase. This page is where you mention the resort fee of 107.52. At this point I cannot cancel unless I pay a $25.00 fee. This is all very upsetting.

Drew is the reason I used your site and booked this vacation.

Hello, well it's too early to tell but the internet/vacation search and ultimate selection was superb but since my itinerary is months away I can't assess the success or failure. However, I think as it is today... my package choice was a great deal!

I was looking for a quick and easy vacation package to St Thomas. I checked numerous sites and stumbled upon BookIt.com. I found bookit.com price a better value than other vacation sites.

Super easy booking! Will book again through BookIt!

Great price and easy to book, confirmation came right away. I would recommend BookIt.com to anybody and I booked with them several times before. Always great experience!

Simple and easy!

I do not appreciate being told about the $29.12 resort fee AFTER I push the button to accept the charge for my room. That was just plain false advertising. I will never book through you guys again.

Simple site and easy to use.

Once booked only then it was revealed you cannot cancel without paying 2 nights stay. Only to find out there are more fees and taxes to pay. There is no housekeeping. Will never use BookIt again or suggest it to any friends.

I really like it. Easy and fast way to book it.

Overall the booking process was easy and quick. I had to dig a little to find all the charges attached to my stay. I would definitely use Bookit again when I travel.

Only had a problem once with transfer! Other than that, number one when booking. Booking.com offers better room like privilege for same or better prices than other companies.

When booking my hotel it was clearly stated that the cancellation was free before a certain date. As I decided to cancel my stay at the resort, I was met with a $25 cancellation fee. I find that this is a terrible way to conduct business. I was unable to get in touch with anyone by phone as I was kept on hold for over 20 minutes each time I attempted to call. There are too many online booking sites to deal with this lack of customer service. I will shop elsewhere and dispute all charges by BookIt.com on my credit card.

Such great help. Answered all my questions with a detailed response and helped book everything effectively. I will definitely use BookIt again. :)

Very good deal.

Rep Kimmarley ** was awesome assisting me with correcting and rebooking my itinerary to meet my travel needs. There were a few glitches when I originally booked which prompted an error in flight details. Kimmarley's direct attention also make up for the extremely long delays in reaching a customer service rep of more than 30 minutes while holding on the line to be connected. Thank you sincerely K. ** for your superb customer attention and pleasant interaction, your perfect representation of your organization and the package theyre selling of customer geared assistance smiling thru the phone...

Booking our trip was easy on the website. Got a great deal! When there was an error flagged during the process, I called guest services and it was taken care of promptly. So far very satisfied.

I usually buy packages here. They have a good deals and reasonable prices. The only problem I have this time was that I was trying to click in other hotel I liked more and I couldn't buy it. It always send me to another hotel. I do not why. Thank you..!

We booked a flight and hotel combo package, thought we were getting a great deal. I logged on to BookIt a week later to confirm everything and saw that our flight had been canceled. I received no email or phone call notifying us of this. So I called BookIt, after waiting 40 minutes to talk to a customer service rep they were unsure of what had happened. We ended up booking our flight separately through the airline itself. Then four days before our departure date I once again logged on to BookIt to assure our hotel reservation was still confirmed when I saw that our hotel reservation was canceled. Again no calls or emails received from BookIt notifying me of the cancellation.

Was easy and informative and looks like we will have a great time.

Hotel booking's easy and sometimes need a patience for me who's not very often use in booking through the internet. However, the Bookit.com guided me in correcting the right site for the data to put-in and completed the booking in no time.

While I had trouble with purchasing online (an error screen popped up after completing the transaction) and waited on hold for an hour the first time I called to address the issue, when I finally got a hold of a representative the second time, she was delightful, cheerful, and very helpful.

I didn't get a confirmation # after I submitted my booking, rather it just threw up an error! This caused me to panic not knowing if I just got scammed, ripped off or what! I am still waiting for confirmation yet the money is gone from my bank account!

Great customer service! I accidentally booked twice and they refunded me immediately! No questions asked.

Was easy, quick process. And good price. Am happy.

Easy to use website and great sale prices.

Easy to do and straightforward... Will do it again.

Very satisfied with the price! Easy navigation... The only problem was waiting an hour and a half for customer service with an error ID problem that came up. But once they came on they corrected the problem and smooth sailing from there! Would definitely book from them again!

BookIt is the most CUSTOMER FRIENDLY. Willing to go the extra mile with follow-ups, to make sure you had the most phenomenal vacation experience ever! Their rates are true to form with no hidden extra's fee, no surprises, what they quote is what you pay making it one of the most affordable and best prices on the web.

All I have is a couple of questions about my booking I made this morning. Left multiple message with the gentleman that book me, no return call. Waiting on support line for over an hour. Frustrated over something as simple as this.

My guest experience was great once I got to actually speak to someone. The only thing I wasn't pleased about was the wait time and how long it takes to speak to someone. The hold time is too long.

My daughter was using my phone, browsing to plan a trip for myself and husband for 5 years anniversary. Unfortunately she thought she was booking a trip in another state and now we are stuck to go to lake George. It would've been nice if there was no penalty for cancelling a trip with this site. I'm not happy with these terms with this site. No good at all.

Very easy to use.

I love BookIt, excellent customer service. It's great to plan for a trip and only put down a small deposit with Pay Delay.

While purchasing our vacation package through BookIt.com, we were not given an opportunity to reserve seats on our flights. Now Bookit tells us it cannot pick our seats for us and to contact American Airlines directly - American Airlines then wants to charge $25.00/person to do it for us since we used a third party to book our tickets!! Not cool!

Very easy to use. I would definitely recommend BookIt to friends.

I dealt with customer service for several hours working on updating my reservations to the room that I wanted, as I accidentally booked improperly. Though it took a long time, they were extremely helpful and polite. I am pleased with the way I was treated. I am looking forward to my honeymoon, and am so excited!

The cancellation fees were very confusing. I had to cancel within minutes after booking because the wrong dates were in the confirmation notice. I asked for June and received April. The booking agent told me there were 3 efforts to confirm, which I never saw. Also, it was very confusing regarding the cancellation fee. It was supposed to be $25 and she described a $53 cancellation fee.

The best hotel to spend the night.

Booking my room. It was great and fast.

Really upset with BookIt. After their system cancelled my flights and charged me $300 in cancellation fees they refused to reinstate or refund me. After also speaking to Spirit Airlines they sent me back to BookIt. I stood on hold for 3 hrs being transferred from person to person till I was fed up. I even sent an email their system sent me saying nothing about cancelled flights until I checked my booking. Beware. I'll never use BookIt again.

I understand there is a high volume of calls coming in but there should also be a approx. wait time give. I was on the phone for 45 min before someone picked up the phone. Also as a courtesy for outside states of FL a time of operations should be give. I always book flights with you guys and I love it! But the customer service phones either need more people or as I stated a wait time.

The entire process was easy. This is my first time using this site, and I will definitely use it in the future.

Had great customer service!

When I booked my hotel reservation I specifically put in 3 people (2 adults and 1 child - 16 yrs). When I got the confirmation it only said for 2 people. I hope this is not going to cause me any problems at the hotel.

It was quick and easy. Got my three payments set up and only had to put a dollar down.

Very good deals. Thank you.

30 of my family members go on a trip every year and book through BookIt.com This time I was very disappointed and will hesitate to book through them again. I was getting questions answers through what I thought was a sales person. I asked her if I could call her back after talking everything through with my husband. She told me she would just email me and her direct number would be on there.

I was unable to cancel my booking online, so I had to call and sit on hold for over 5 minutes. Although the email stated that there was no cancellation fee if I canceled before March 29, I still was charged $25. This was extremely disappointing and I will not use BookIt.com again.

BookIt.com has the lowest price. The booking site is easy to follow and has quick response.

We booked a hotel room at Rio Las Vegas using Trivago and they pointed to this site (BookIt.com). We got the rooms for $127 per night for 4 days. On their site, they posted that they guarantee the lowest rate so we used their service with confidence. Big mistake! What they didn't tell you was the low price guarantee was only good for 24 hours!!! I checked Trivago again the following day and found another site had the same room for only $69 a night (bestday.com)! When I called them up, they were being technical about me being 6 hours past my 24 hour guarantee so they refuse to do anything about it. To add insults to injuries they failed to disclose the additional resort fee of $32.50 per night at the Rio! It brought our hotel room price to $159.50 per night. Their competitor Bestday.com discloses ALL the fees right on their site so you know exactly what your total cost will be.

I'm always very pleased with BookIt.com. When you're vacating, book with BookIt!!!

Have already recommended this site to 4 other friends. Everything was thought out, the site included things you wouldn't necessarily think about, like the shuttle from airport to hotel. This made it so nice to be able to book everything at one time, and have it paid for upfront. Will definitely use this site for future travel. Best prices, beat the travel agent we originally started with!!!

I am somewhat shocked BookIt.com asked for my feedback considering my experience. I booked a 7n all inclusive family vacation for 3 in September 2015 for travel on March 16, 2016 to Riu Naiboa, Punta Cana. 24 days before departure I called BookIt to arrange airport transfers and after about 4 hours on the phone/hold was told the Riu wasn't going to honor my stay and my choices were to pay 808.33 more for a lower star rated hotel, stay in a hotel that wasn't all inclusive, or refund me 458$ of my 2400$ purchase and book a hotel directly. We considering I booked the trip 6 months ago and now we are 3 weeks out and it's spring break, that's not going to work.

When ever I plan a vacation I always use BookIt... I love the pay delay option. As a working mother with bills it helps a lot! Plus they have awesome deals!

A day after booking a unit in North Myrtle Beach, I was contacted by Realty Company, phone and email. The unit I had booked was not available. So BookIt.com service... I should have known better. Listing prices and availability seem to change in the wink of the eye. Oh well. Happy Easter/Resurrection Day/Happy Spring Break.

Completed booking on the internet. The process went well.

This site was amazing, been looking for a great price and easy payments towards a hotel. I will use this site next time I book a get-away. Thanks.

I have never met such a wonderful team that is so eager to help the customer get exactly what they want within a reasonable price range. My BookIt experience has been one of the best ever!!! I will most certainly book with them again. Cannot wait to go to Mexico this coming June.

Love this website. Easy to use and great deals to find.

Booking a hotel. Operator who attend me was really helpful and patient. He guide me through my booking process. Excellent customer service.

I could of got a cheaper price going thru the hotel directly. Pretty sure I will be looking elsewhere and telling my friends about the experience.

So far, so good. I was looking for an affordable hotel near the French Quarter during a high demand time. BookIt.com found a highly rated hotel at a reasonable rate and I even got some extra tour tickets thrown in. I really love the option to pay in installments as well. What a great bonus!

This is the first time I have booked with this site and I could not be happier with the rates, the ease of use, and the payment options. Will be my go-to place to book from now on!

We planned a 30th Wedding Anniversary celebration for my sister & her husband, online, long distance and BookIt was so great and easy to navigate! I accidentally booked my package twice and their customer service was very prompt and courteous in making the correction and getting my cancellation adjusted immediately! Now I can't wait to get away! Thanks BookIt, I look forward to Booking with you again!

The website was very helpful in finding deals for multiple hotels in the area I was searching. The customer service agent that I talk to was very polite and very helpful in Booking my reservations. She was very helpful answering my questions.

The Customer Service Rep was VERY good. He took his time to make sure everything is right. He verified everything with me twice to avoid any errors. I appreciate all the effort!!

I couldn't be more happy with Bookit.com at the ease of booking a dream vacation at an amazing price! I plan on booking many more to come!

Wonderful experience and great customer service.

I had to call four times before Sashana was kind enough to call me back and help me cancel reservation at Sea Crest because I was not satisfied with facility. Having call dropped four times was very frustrating.

Booking was fast and easy. But if you see a price you like book it fast. The prices change by the hour if not the minute. Our friends booked an hour after we did and paid several hundred more to get our same flight.

Very nice lady on phone and all went very smoothly and quickly as I did all my research before calling... I haven't checked in yet so hope that is just as quick and smooth!

Great rates and easy. This site offers wonderful rates on hotels and I had no issues with booking. I also love the split payment option as well. I will use this site for my future bookings.

I got a good rate on my favorite hotel that I normally pay 2x more. It was easy to make reservations.

Very easy and helpful.

Had to submit information several times. But did get the booking completed.

Your representative (Stephanie) was very pleasant and helpful during the process of making my reservation. When I told her that there wasn't much info on your website about the entertainment at the hotel and if there was some way for her to find out, she immediately put me on hold and called the hotel directly to find out. She was able to answer all my questions and made sure she noted my requests. It was a pleasure dealing with her.

Over 10 days later and continuous calls to bookit.com and to the resort we still do not have a confirmation number for our hotel. One of the agents at the actual hotel is trying to assist us to see what went wrong. Spent almost daily calls over an hour each with a bookit.com agent and they kept telling me that they could not do anything. Very disappointing and there was no manager to take my call. Will never use the service again!

The process is easy, no website shutdowns, not slow and if you need assistance customer 800# very polite and helpful. The prices are always the best. I have booked numerous vacation packages and always a pleasure doing business with Bookit.com.

The representative that assisted me was patient and very catering to my needs and concerns. The issue that caused me to call in was resolved and I hung up very satisfied.

Very easy website to use and the best price on hotels. Will definitely use again!

We found another website that was cheaper. I feel that if you book you should have at least 24 hours not to be charged a $25.00 cancellation fee!!! No other websites where you can book hotels charge cancellation fees!!! Will not be booking with BookIt.com again.

I always book my travel through BookIt. I travel 4 or 5 times a year to Mexico. If I ever have any problems when I arrive I call the bookit team and they quickly resolve any issues. I hope I get the upgrade I've requested for my April 3-7th cancun trip.

Loved your site but it was sometimes slow to respond or wouldn't respond at all so I would have to go to the beginning.

We booked a flight on March 11th. That very same night, I called to CANCEL our flight. After 10 days and no refund, we call to find out that the flight was never cancelled. I am beyond livid. We are out over $1000 and to fix our trip, it's going to cost an additional $700. We were told that our situation is "under review" but who knows how long that could take... Weeks? Months? Every time we call, we sit on hold for over an hour. I have been in tears for the past 2 days over this. $1,000 WASTED on a mistake that wasn't even our fault.

I will not use Bookit again. After I confirmed the room I was told of all these extra charges the facility would be adding at check-in. Which basically doubled my fees. And a fee for cancelling no matter when I cancelled early late period. There should be no fee if I give plenty of notice on the cancellation. It was very unsatisfactory.

I was so happy to use bookit.com. I really love how easy it is to use their site. I have saved so much money with this site. Great price!!! Thank you.

Easy breezing and online scheduling was user friendly. Awesome.

The website was very easy to navigate and the price was the best compared to other sites. I actually recommended this site to a friend who is taking a trip next month.

I called to verify the suite online was what I was looking for and was assured FOUR times it was by Shae. I requested a specific room because of my disability and was assured the special request was handled. I paid for it, received the confirmation email and it was the WRONG ROOM! I immediately called back in and explained and was told there were no rooms available at the location. I asked to Chantol to put a supervisor on the phone, she argued with me. I told her to look at the Best Western website because the room was available and after FIVE requests for a supervisor I was hung up on. Called back in. Explained to Avereal and was told no supervisor was available and was hung up on. Called back in again. Was told by Justien a supervisor was getting on the line, was hung up on. Again by David and then by someone who wouldn't give a name.

Your site was very informative and easy to book my flights and hotel.

Bookit.com is my favorite go to website. Always able to snag a great deal. Can't wait for my trip.

I made a reservation on the website, called customer service. Within minutes to cancel was charged price of one night plus tax plus non refundable transportation. Never try the website again.

Your cancellation and change policies totally suck.

There was a computer error through the Bookit.com website that charged me for 3 rooms. I only received 1 email confirmation for a single room (only needed 1 room). Found out from Ballys I had 2 rooms under my name. After getting the runaround from Ballys they couldn't do anything for me. I called Bookit.com and was on hold for over an hour. The rep didn't fix the charges stating Ballys office had to be open. Upon calling discover, I found out my card had been charged 3 times. It was atrocious. On top of all that, my room at Ballys had blood stains on the curtains, wrappers under the night stand, and a lamp that didn't work. GROSS!

Great service, awesome prices, will recommend to anybody. Makes it easy to book online. I never had this much fun booking a room in Vegas. 100% I will always use this service to book from now on. Thank you for making the process easy. Believe me you have a 10 on my books. Thank you.

Your website sucks big donkey ** but your customer service rep was very competent and was able to resolve all the issues in a timely manner. He even worked with his supervisors quickly and efficiently to ensure I was able to book at the prices quoted online despite having to book flight and hotel separately and after the promotion had ended.

I attempted to book a hotel and transport in Las Vegas on March 23 for that night. The site booked us on March 28! I can not contact a person by phone or email, Tiffany ** phone goes to message and the website will not let us cancel. Responses are just cancel or pay, but how do I cancel?

My husband and I were told to try Booking.com after a couple years being a member with y'all and we did. Needless to say we will never again. We have always gotten the best service and deals with BOOKIT.com and will remain your loyal customers from now on.

Prices were cheap, but customer service is not their main priority. I was connected with three different people in the reservation department after the second ring but still nobody has answered the phone after 30 minutes of being on hold with customer service to make a name change on the reservation so someone I'm meeting can check in the hotel we booked while I wait on my delayed flight. Last time I will use them.

Easy to book!!

Everything was ok. Second time I use it.

Except for the awkward bathroom situation, the hotel was very good. Comfy bed with too many pillows and very convenient to everything. The building itself is quite interesting. If you have bad knees or can't climb stairs, request a room in the lower floor. Although they said it was not haunted, our pictures beg to differ.

Finding a lower price for a room was super - & it was quite a savings, too!

We are travelling. BookIt made it very easy to get reservations at a lovely hotel.

Very easy to use! This is the 3rd trip I've booked through BookIt.

Booked three separate trips for my family. After every trip it said there was an issue then had to wait on hold 30 minutes for someone to answer and get my trip back in order.

I am very unsatisfied with how our trip went. I booked it on March 1st and I received an email stating the wrong date of arrival so I called them and they fixed it to the days we were flying in. Two weeks later we were getting ready to leave from chicago to orlando and I couldn't print out our reservation because there was no confirmation #. I called and the lady stated she was going to contact the hotel and make sure they had it. We left the next morning with my children and husband to arrive in Orlando at the hotel to find out we didn't have a hotel for that night but for tomorrow!! So as we sat there totally upset for 3 HOURS in the lobby I called Bookit to see what is going on and the guy I spoke with couldn't do anything for me but kept putting me on hold!

Easy to use and lots of great deals. Although after I booked, I received an email saying that there was a problem and my flight didn't book. I called the number they provided and ended up being on a call... Mostly on hold... For an hour! Flight was rebooked and everything seems confirmed now.

This company is a SCAM. BUYER BEWARE! DO NOT BOOK TRAVEL THROUGH THIS SITE. They make themselves unavailable when you need to cancel or modify your reservations. They are a scam. Their agents are located overseas and cannot offer any assistance. I have a family emergency and need to cancel my travel and they will not allow you to do so online so you are forced to call them and they keep you on hold for up to an hour. I am currently experiencing this nightmare.

Beautiful hotel and an excellent swimming pools esp. for kids. Thank you.

I found my dream vacation for a super price but when I booked it I received an email from REPLY@IAN.COM for a completely different booking confirmation on another island. I immediately canceled that one and verified that the one I wanted was still showing booked. I also verified my credit card was only charged once. This was a very confusing experience and ruined what would have been a perfect review.

I've been using BookIt.com since 2010. Initially I had never heard of the website. I've called when I've had questions and the representatives were all nice and informative. I've recommended others to use BookIt.com. I'll be back next month when booking my next vacation. You should try it too.

I tried booking for almost 3 hours and the flights kept changing on me from what I had selected with made the prices change last minute. It felt like a trap. Not sure why it happened but I still used BookIt since I had before.

BookIt.com very easy to use. Great price!!! Looking forward to my trip to Jamaica. :) Thank you. Will definitely use this site again. Thank you!

I have used BookIt.com site several times now on my travels. In the past, I've used it only for flights and had never had any issues. All went well so this time am trying hotel booking and see what would be the outcome. It seems they are doing a great job. A few years ago this was recommended to me by a friend.

Booking process was easy and room rates better than hotels.com!!!

Unfortunately I did not see when booking that I was to check a box for the free swamp boat tour. I am hoping that you will email me my free vouchers. Thank you in advance to make my booking experience with you a 5 stars!!

I have been reserving rooms online forever and never have problems. This time I wound up with a smoking room and a nonrefundable cancellation fee. I will avoid BookIt.com from now on since it just doesn't seem to flow as the other reservation services.

Smooth experience. Thanks!

So pleased, so helpful and very well informed. :) Thanks.

I was extremely pleased with the service I received. My booking agent was thorough, patient and informative. She remained on the line (long wait) while I cleared things up with my bank on another line. I hesitated booking my trip for weeks and the rep assured me that I made an excellent choice and this helped to ease my worries. I will definitely use BookIt.com for future vacation purchases.

Very easy & quick. Pleased.

My booking agent was very good and fast. Excellent service.

Having never booked with this company, I gave it a try. Unfortunately, through my own human error, I booked the wrong date-- Mea culpa! However, when I tried to cancel, they wanted $25.00 even though it was 5 minutes later. Further, I wasn't able to cancel online so was stuck on hold for 10 minutes. Asking to change the dates rather than lose $25.00, I was informed I'd have to pay for the first booking ($74) AND the second ($150). Wow! Audacious. Never again. BAD business.

Loved the price and package deal. The booking rep was helpful. It seems to be an easy process which is excellent for my busy schedule and planning a vacation.

Good deal on travel.

I enjoyed Bookit.com.

My husband and I have used Bookit several times without incident. The booking process has been very easy and have always received exactly what we reserved - all bookings were out of the country. I have trusted Bookit for now our 2nd group of 15! Only issue I had was when after spending over 12,000 on one booking they wanted to charge me $25 usd for a copy of the invoice which was an insult. Otherwise everything else was top notch. Always cheaper than other booking engines. (I am a former group travel agent to boot!) Will keep using them.

I spent 30 minutes in the phone with the woman who originally booked my trip. She read everything back to me correctly, witness was in the room with me. I received my confirmation and everything was wrong. I called back and had to re-book my flights and spend out of pocket MORE than what I should have. First and last time booking with this company. The woman on the original call also didn't offer me any insurance, transportation, or activities. AWFUL!

Company advertises false hotel prices and over charges without clearly explaining the charges, even if you pick pay at hotel, credit card is charged. They also have 50 dollar cancellation fee that is nowhere to be found in clear print. I would stay away from this site.

I had booked my hotel for the wrong days accidentally. The lady that helped was very nice, professional, and helpful. She canceled and rebooked my hotel, was understanding and got the cancellation fees waived. Very happy and thankful!

Amazing prices and locations. Second time booking with BookIt and I am completely satisfied. Can't wait to go and enjoy beautiful Jamaica for my birthday.

That was fast booking. I like it.

Great service and very convenient to pay.

Great gal Krystal that helped with the trip, she was awesome. Thanks.

BookIt.com definitely had the best prices for what we were looking for! I even tried to price out our honeymoon on our own and it still couldn't compare to the deals bookit has. I would definitely recommend the site to a friend and am really looking forward to our honeymoon! The site made everything so easy.

I had problems with attempting to book my trip online and use my Paypal Credit. I called in and the gentleman was VERY helpful and was able to make everything happen for me.

I was booking this travel on my cell phone and for some reason the changes wouldn't take or if I changed one thing then go to another item to change it it would change my previous changes. Also when I booked my transfer from the airport to the hotel, that wasn't applied so I have to redo that portion again. Also on the payment options, when reviewing the options, I could make 4 payments until it was paid off but my card was charged for the full amount.

This is my first time using this site and the prices are amazing. I booked my hotel and then decided to add a night. It would not let me do it online, then after 2 days of being on hold for over an hour each day, I finally got a representative to answer and tell me to book an additional night online. It was a waste of time and an unfriendly experience, again. I love the amazing offers!

This will be the second vacation that we have booked and used the Paypal Credit option to pay. Great company, easy to reserve and good pricing.

Everything went well on the booking. No complaints.