BookIt.com Reviews

These people just shut down! Canceled my trip for June. My airfare was refunded back to them! They didn’t pay my hotel bill! Got me for $8500!! Tell me to call my credit card company for a refund then you dispute my claim saying you refunded me. What kind of company is this. I will tell you they are scammers. Leave people stranded. No phone to call. Took hardworking people’s money & ran!! Cowards.

I received an email that my trip had been cancelled and that I should contact my credit card company to see about getting a refund. They said the airline reservation would be cancelled by the airline. When I called the airline they told me that only the travel agency could cancel the reservation. The resort isn't taking calls. The Bookit.com website has some message that they are closed down and their phone numbers disconnected.

I booked a trip with Bookit.com in February. They cancelled my trip due to the “coronavirus” and refuse to refund any of my money! I have emailed and called every number I can find with no luck. Does anyone have suggestions?

Bookit.com has committed a Ponzi scheme fraud against its customers. My family purchased prepaid all inclusive Antigua vacation and prepaid American Airlines tickets totaling $4,200 back in October of 2019. This trip was cancelled by Bookit due to the Corona Virus pandemic and no money was returned. When we contacted the resorts, they never received payment. When we contacted the airlines they stated that Bookit.com had initially paid for the flights, but requested refunds of the flights. Bookit.com has not returned those funds. Seems to me that they were operating in the red for sometime and used the pandemic to take all our money and run. They are a travel agent middleman so there is no way they would be out of business so quickly. We need to make complaints with the Florida Attorney General to start a criminal investigation against this Florida based company.

I paid for a vacation package and my trip was cancelled due to the COVID-19. The company left me without any sort of assistance and I am now hoping my bank can help me get the money back since BookIt did not even pay the resort.

As with everyone else.. My vacation was cancelled too without refund. I also bought the AIG Travel Guard and their phone number is no longer in service either. I want my money back!! No answer at Frontier Airlines either. Or the hotel!!

We had 3 reservations made/3 bookings to accommodate my fiancée and our 6 adult children in all inclusive rooms for our upcoming wedding in Punta Cana. Booked almost a year ago for Easter weekend hence paying $$$$ like everyone else stated here, they cancelled our trip, no refunds, and just disappeared with our money (almost $8,000!!!). Our bank won’t help. PLEASE what can we do to resolve this scam. We have reached our wedding for when the current pandemic situation resolved but now won’t have the money for the resort :*[

In November 2019, I purchased two seven-day all inclusive trips to Cancun, Mexico and Tulum, Mexico. The trips were purchased via Bookit.com and were prepaid trips, and included airfare and hotel accommodations for a family of four; in total, the trips combined totaled almost $14,000. The Cancun trip was scheduled to for Spring Break (March 24-31, 2020). On March 18, 2020 we learned that Bookit.com laid off employees and travelers were being charged for their hotel rooms upon departure in Mexico. When we contacted Dreams Resort (which is where we were to be staying) we learned that Bookit.com had not yet paid for our accommodations. Countless attempts to reach Bookit.com were unsuccessful and they refused to answer their phones. On March 20, 2020, Bookit.com posted the shameful message on their website.

I have tried numerous times contacting both the company and hotel we were to stay at with no response. That would be the Holiday Inn, Hickory, NC. I highly suggest not giving these people or Book It your credit card because if you have to cancel due to the coronavirus they will not give you your money back. They do not respond either.

Booked my honeymoon through BookIt in February. Received an email March 21, 2020 stating they they had cancelled my reservation. Then shut down phones and website! No refunds!!! This has to be criminal. How can this happen? Please help!

My trip for $5636.07 to St Lucia was canceled due to corona virus. This company passed the buck and told me to get a hold of the hotel, car transfer and JetBlue myself. None of these businesses are open. You took my money and have not provided me with a service. I want my money back now. Even your competitors like Expedia has refunded money for canceled trips. I would NOT trust this company at all.

Before the COVID 19. I purchased a resort through Bookit.com. I got a resort because I was getting married. Later to find out that I am not even able to get on the website to try to get a refund for the resort that was paid for. On the website it stated that you will have to go through your bank in order to get a refund. We all know how much a headache that is going to be. I will never go through a 3rd party again. A lot of 3rd parties websites will be hurt due to what happen with bookit.

I have never booked an all inclusive trip and booked it with Bookit.com beginning of February for only three nights I paid $2300.!!! I received an email that there will be no international flights and they are not refunding at this time and to talk to your bank cardholder. There is no way to get in touch with anybody from bookit.com. I am self-employed and out of work with the Covid-19. I definitely understand why the trip has been canceled but as far as not being able to refund we all should be refunded because for them to take our money and leave it up to our bank is impossible especially I paid with a debit card not a credit card! WE NEED ACTION TAKEN.

Company took our full payment and did not book our money. Now they will not give our money back!! Should be called TOOKIT.COM. BookIt should never get any business from anyone - Coronavirus did not cause them to not pay for our trip - they had our money for 3 months.

I booked our honeymoon trip through BookIt.com on 2/10/2020 for travel dates 5/13/2020-5/20/2020. I received an email from them on 3/21/2020 stating my trip had been cancelled and all cancellation fees were being waived. When I tried to go to their website and login into the members lounge to view my account, there was a message that they halted operations on 3/17/2020 and all trips were being cancelled due to the Coronavirus AND... "As we are currently unable to process refunds to you, please contact your bank for options available to you as a cardholder." THIS IS NOT RIGHT!!! Bookit cancelled my trip, not myself and then to say they cannot process refunds. They were quick to take my money. So, where is my money, because my trip was cancelled? Sounds to me like this is FRAUD and SCAM!

Bookit.com has committed wire fraud against its customers. We purchased multiple vacations and prepaid them in excess of $11,000.00. Those trips were cancelled and no money was returned. When we contacted the resorts, they never received payment. When we contacted airlines they stated that Bookit.com had initially paid for the flights, but requested refunds of the flights on 3/22/2020 directly back to them. Bookit.com has not returned those funds. As such I have submitted a dispute with my credit card companies. Further, I have submitted a complaint with the FBI as this is wire fraud across state lines. I suggest everyone do the same as the more complaints they receive the more likely they will look into it sooner and get everyone's money returned. You may also contact your local law enforcement.

So trip was canceled, but then where is my refunds???? You close and cut off all phone numbers available. No way to contact to inquire about my refund. Bad business to not return money now that your company is closed.

We purchased 2 All Inclusive trips 1/24/20. Immediately received hotel confirmation and flight numbers via email. On 3/21 they sent an email saying our reservation was canceled and to contact our bank because they are not refunding. It turns out Bookit only pays hotel right before you go so it was never paid for. I’ve heard of others being stranded this past week on vacation because Bookit never paid their hotel.

BookIt.com went out of business due to cancellations from the COVID-19 pandemic. I had already made over $2,000.00 in payments for my trip to Mexico May 31st. I only found out from other victims Facebook pages that they closed their phones lines down & are not issuing any refunds. I am thankful to not be the people they left stranded at their resorts that were having to pay for their hotel again because BookIt had not used the advance payments from the customers to cover their stay. Hopefully BookIt will be sued & or have charges pressed against them. If they ever go back into business I will make sure everyone I know NEVER uses them!

On the 20th I received an email stating I was supposed to be refunded my money and I have never received it!!! I have used this service before and won't use again!! I will tell everyone I can tell not use this site

This company literally took my money, laid off their workers, shut the phones, cancelled our bookings and said “call your bank to see if they can get your money back.” Thievery in 2020. Now they blame the travel ban.. when they did this 4 days before it.

Without any explanation or heads up, our trip was canceled and they stated they cannot issue refunds. They cannot be reached either by phone or website. This is unacceptable. We demand that our money be refunded. This includes the money we paid for the shuttle to and from the airport as well as the money paid for travel insurance.

This company decided to cancel my July vacation and didn’t issue any refund. The email that was sent out said to speak to your bank and see what they can do. Currently my bank cant dispute them and said I would have to speak to the company. The company isn’t answering any phone calls and no emails. I need my money back for a trip that they cancelled and didn’t get to go on!

BookIt.com canceled my trip due to coronavirus concerns. Their email says they are canceling all trips thru June 30 and to seek refunds through my credit card. While the airline credit can be rebooked without fees, all money paid for hotel and transportation is lost/they kept it. I called the resort to see about choosing a different date and they said BookIt.com never gave them payment so I’d have to pay them out of my pocket to rebook. BookIt says they have closed operations so no way to seek refund through them. Total scam!!! They just pocketed their customers' money and closed.

I received an email that our trip had to be canceled due to the COVID-19 virus, booked for May 23rd through May 29th, but nothing was said about a full refund. We didn’t cancel, BookIt did. We also was booked with American Airlines included in our package. I called the airline and was told that my ticket had no face value. Please, I hope BookIt gives me our refund. We saved all year for this vacation.

We tried with multiple phone calls consisting of hour plus wait times to not cancel but simply reschedule our trip through Bookit when the Coronavirus outbreak occurred. We felt it would be best not to travel overseas to Mexico during these times. Delta was willing to give us a window to change, but the Occidental XCaret was not willing to move our dates. So, we took our chances and went with our family of 5. We heard about Bookit folding earlier this week and began hearing stories of resort fees left unpaid for people traveling this week. We stopped by the front desk to check on our situation and were told we still owed the full amount. Bookit neglected to pay our resort ZERO of the money we paid IN FULL in January. We had to pay again to be able to leave the resort.

Terrible, I’m just devastated. Book-it temporarily closed their site due to coronavirus pandemic. They said they won’t issue refunds for flights or hotels. I’m out $987 dollars and my vacation was still a month out. No customer service available due to the site being closed. I just can’t believe they did this to all of their customers.

BookIt robbed myself and many of other people!! They used Covid-19 as a excuse to bail with people's money. With no chance of ever getting a refund. Finding out they are no longer in business just overnight!!!

Our Visa was charged over $3200 and the hotel didn't received it and we were notified until we arrived. The hotel insisted we charge our Visa to pay them and we have no way of refund from Bookit.com. Efforts to email and phone are not connected. We think we are defrauded and will start legal action. Don't pay these people any money and don't book with them.