BookIt.com Reviews

Change date of travel. Excellent customer service. Without any problem.

The cost mentioned a resort fee the hotel may impose. The total cost was about $40 more than the two night stay. I erroneously assumed the fee was included and clicked BookIt. The final page acknowledge my booking and also mentioned that I might be charged over $30 more on arrival. I tried to back up a page to reconsider my booking using the page back arrow and it tossed me off your site. Any valuable customer would be provided full info amassed together before they commit to the fee. BYE.

The process was great with booking, downpayment and receiving the knowledge of how the 3 month payment installments would go. This has been the quickest and greatest experiment with finding a great resort for a family vacation.

Last night April 9th my husband and I tried to book a vacation. We found airfare and the hotel we wanted at a price within our budget. We paid with PayPal and hit the BookIt button. We instantly received an error message saying to call them, which we did straight away. I was told the error was because my husband and son have the same first and last name but different initials. The agent told me the booking didn't go through and that I should rebook putting their first and middle names in the first name spot. I thought that was odd since messing up names can possibly prevent you from getting on a flight.

Customer service is horrible.

Booking was fair and there was a slight language barrier, but she was polite and I could see that she tried her best to accommodate me as best as she could. Thank you. After this trip I will decide whether to use your services. It is my hope that we will be satisfied.

Fast and easy.

I have used BookIt before and had no issues. However, I called to ask a question about a trip we wanted to book because another couple is going with us. The representative booked my trip but never bothered to tell me that there was an extra charge for her to do it! Only found out when my credit card statement came in. This is not the way I would think any Company would do business! I think I will use another website from now on!

I am extremely disappointed with BookIt. My friends and I purchased a package from BookIt.com November 26, 2015 at 2:35pm. My friend is turning 30 and wanted to celebrate in a big way. Friday, April 1, 2016 my friend's sister received an email stating that her and her companion have been relocated to another hotel. She called BookIt twice. The first customer service representative was extremely rude and told her that she and her companion each had to pay an additional $1,000 to stay in another hotel. I received an email the following week stating my companion and I have been relocated as well. I called Iberostar and they blamed BookIt. I called Bookit and they blamed Iberostar. I feel really upset and stressed this is happening two weeks before the trip. According to BookIt, Iberostar reneged on their contract with them.

The customer service person was nice and straightforward, helped me with what I needed. But the only thing I was a little upset about he was not accurate about the deposit fee I had to pay at hotel. It was much more than he told me I was going to leave. I would use BookIt again no matter what. Nice people.

When I started my booking online I entered that day's date (3/23/16) as my check-in date, for a 1-night stay. Check out 3/24/16 to book Paris hotel in Las Vegas... Their system changed dates on me. So I asked to please waive any fees due to their switching of my original dates I wanted and entered. Tricky how their cancellation reasons do not include error on their part. All choices were guest error, etc. I'm considering contacting PayPal for assistance. Beware!

Very easy to book and this was the best rate I could find online (and I did a lot of searches). My only issue is that I never received a confirmation email and when I tried to call the customer service line, no one ever answered the phone! Luckily, I was able call the hotel directly and get a confirmation from them. I do think BookIt.com should step up their customer service, but other than that, good experience.

Booked using the website and found it to be informative and easy. Within 72 hours I received hotel confirmation via e-mail from BookIt.com rep.

I was so happy to find BookIt.com! I looked at dozens of travel sites, and none of them were as easy to use, or had better deals! We are so looking forward to our trip, and all of the guest reviews that BookIt posts really helped us make our decision!

My rep Tarnisha was amazing! Very hard to find good customer service! She was so patient with my booking process. She answered every question I had about the book plus more! Anytime I called she answered and found the best deal for me and my friends. I look forward to booking only with her in the future!! Please give her praise because she was awesome.

The first time I contacted a live agent it was confirmed that much of the info regarding the property was incorrect, and she told me she would get back to me with updated info that same evening. I did not receive a call so called again several times over the next couple of days to the agent and never received a return call. I called again yesterday and decided that even though the info in the property had not changed, I could still book and guide them through the errors that were not correct to get the booking right. This still took two hours, and I am not convinced I am going to get what I booked and that BookIt will honor the hotel policies and fees when we arrive. The price quoted, and then the bill I received had a $240 difference in taxes/fees, but they said it was a glitch in the system.

After comparing several different searches for hotels, BookIt provided what appears to have been the best price for the level of value for which I was looking. The process for processing the reservation was straightforward and intuitive. Overall the process was excellent and I will use the service again.

Excellent customer service with my representative over the phone. She was very polite, informative, and attentive to my needs.

Great service. Very easy. We use you'll all the time.

There was an extra 30.00 resort fee charged at check in. We would not have paid that much for this place had we realized there were going to be additional charges.

I have called BookIt several time in the past 30 days. I couldn't decide which hotel to pick from. The representatives were all so nice, patient, and so helpful. I got a great deal. I will definitely book with them again.

I use online sites all the time and I will never use BookIt again. I plan on telling my friends and posting it on Facebook and other sites how when I checked into the hotel they charged me an additional $65. BookIt sucks and rips people off.

This is our second time using BookIt for vacation. Adam and Rebecca has been awesome, excellent in answering questions and having patience with us. Our Jamaica Resort was wonderful and cannot wait to see Aruba Resort in June.

The initial room cost page gives one rate, then a much higher rate when you go to book. Not to mention, the resort fee that is to be charged is not mentioned until AFTER you book and cannot cancel booking without paying the $25 cancellation fee.

Easy to do. Only thing is the resort fees at the time of check in. So when you book, it's not the total price.

The registration process was very pleasing. The representative was very nice and helpful.

Fees shouldn't be hidden in the terms and conditions. We booked our stay and then we were sent an email with the other fees. Phone lines to BookIt are horrific! Total of 4 hours spent on phone (mostly on hold) trying to fix issues. Will never use BookIt.com again. We get to our hotel and have to leave and go to another hotel to check in. Finally make it to our room to find it being the filthiest I've ever seen. Furniture ripped, stains on bed, couch, and carpet. We have to leave and drive back to place we checked in at and were given another room. We get back to our new room to find someone else was already in it!! Needless to say, it took an act of congress to get our refund!! Lesson learned.

We stayed at Sleep Inn, Six Flags and it was terrible. The room was filthy. The bed and bedding was so dirty we could not sleep on it. I took it to the front desk and was told to just leave it. After housekeeping came by I had to clean the floor, so they gave me a broom and dustpan. The breakfast bar juice dispenser was sour. The room was supposed to be smoke-free but all you could smell was smoke. Do not have elevators for the elderly and disabled. Not worth the money.

Was easy to use. Best rate.

The booking was easy. The price was great. Now let's see if it actually happens.

I showed up to the hotel and was informed the hotel refuses to use BookIt and I was denied my room and lost 78$ and customer service was unreachable. Worst website ever!

Really great service!

The rep that handled my booking needs was very helpful and professional. I would recommend BookIt.com to everyone. Very courteous and polite.

My booking agent was very nice and was very helpful in helping me book my room for our family vacation!!

Rachel ** was fantastic. She was so helpful and patient. She made my reservation fun and easy after the terrible experience I had trying to use the BookIt mobile app.

I recommend it. It was very fast and easy.

Very easy website to book... lots of details and all questions were answered without having to call into the 1-800 #.

For some reason, AFTER I paid I saw fees with this hotel. Now I'm stuck paying more once I get to the hotel. Savings = zero.

This was the first experience using BookIt and I found many choices for both hotel and flights at reasonable prices.

I was pleased with the prices that were offered. Very easy to pick and preview. Easy to book and numbers were available for any questions. I will probably use it again.

BookIt made it easy, with great options. They just seemed to know what I was looking for. With putting it all together and even having additional options readily available. It was a stress trying to book a honeymoon before BookIt! Thanks.

We have used BookIt.com 4 times now for travel to the Princess Sunset resort in Playa del Carmen, Mexico. I wouldn't book my vacation with anyone else. I have had no problems with BookIt at all. The property is amazing as well. Amazing people for staff and we have recommended this property to many friends who all have loved it. We even have a friend having their wedding there this year! BookIt.com has handled all of the vacations for us and our friends. Zero issues.

A fabulous price was listed for the all inclusive Omni Cancun, but when I tried to book online, there was a different price listed in the reservation section -- still a good price, but higher. I took about 30 minutes to look at other locations on BookIt, until I decided I really wanted the Omni Cancun; however, upon my return to the Omni, the price in the reservation section had gone up again (higher still). I decided to book through the toll free number, and although the representative felt my pain, she said she had to book it at the price now shown on the screen. The explanation was that as rooms start selling out, the price will often rise accordingly -- supply & demand. Will be traveling in 2 weeks, so I'll see if my special requests ("requested but not guaranteed") turn out.

The price looked awesome so I selected a hotel with specifications for 2 queen beds in the room. When I checked my email confirmation, it said 1 king bed. I immediately called BookIt support and they said that I have to cancel, pay a fee and rebook even though I just booked it 5 minutes prior. The purpose of using BookIt was for savings. If I paid the cancel fee then I might as well have just called the hotel and not dealt with an error.

I went through this company to book my honeymoon and it has turned into one of the most stressful things in planning the wedding. We planned it together on a Saturday evening and the amount was over my daily spending allowance so the flight only went through. I received a call Monday from a customer service rep to fix the issue and he was pleasant. He let me know all my booking requests would stay with my ID number and anyone should be able to pull it up when I called back.

My service with BookIt was great and accurate. The service was fast and easy.

Great service!

BookIt is a great travel agency. The resort price from you was lower than the quote from the resort's website. Same for the airfare from you vs. the airline website.

So Patient and competent.

I always use BookIt.com for all my vacation needs. It is very easy to use and the prices are great compared to other sites. I've also never had an issue with my reservations at my destination. Thank you BookIt!!

Great price and fast, efficient process!

I had a great experience while booking my vacation with BookIt.com. The lady was very accurate and very helpful as I changed dates flights and rooms multiple times. She was wonderful!

Good. Very good.

Very nice!!! I recommend 100% to a friend. Good service. Got a great deal. The lady (Noelle) was very professional, kind, and help me to find a good hotel. Thank you!!!

BookIt.com was great!!!

What a great job Victoria did with my travel arrangement. Very professional, easy to understand, and fantastic personality. Every question I had, she had the answer for. She even called the hotel for questions that she didn't know. How great is that. I would highly recommend BookIt.com for any travel arrangements you are considering. I got a good deal. The whole package was 1/2 off. I must of called at the right time. If you see a good price, you should jump on it, because if you wait the price will most likely go up. Thanks Victoria for all your help. Satisfied Customer.

They helped us find a hotel for my family.

Very good service...

I'm totally pissed with BookIt. I have been booking trips with them for the last 4 yrs & never have I been so aggravated. In less than 24 hrs my trip went down over $200 & they will not accommodate me for it. I believe this is unfair. This happened to my friend last yr. at Liberty Travel & they reimbursed her the difference. This may be my very last time using this company.

My experience booking our family vacation was a positive one. Charity was very compassionate about my reservation and seemed to be very devoted to helping me make a memorable vacation. She made me feel as though she was my own personal agent.

I didn't have any problems with booking online but I did have problems getting through on the phone (still have not accomplished it!). My last name is spelled wrong. I changed it during the booking process but it still came through wrong. This will be an issue as I will be doing international travel. I have always used BookIt before and have not had any problems.

I was greatly relieved with the ease of access to the site and booking service. The reviews were helpful for the hotel and it was a fast process from looking to booking.

We had to change our reservation (Apr 7). The agent who helped us was just great. She was patient and effective. While we don't agree that we should have to pay $25 to add a day to our hotel stay, that policy is not her responsibility. The changes we requested in our flights were somewhat complicated and this she handled very nicely.

BookIt.com makes it very simple to book your vacation. The price is outlined and with Pay-for-Delay, you can make payments instead of paying for it all upfront.

I spoke with Leslie. She was wonderful. So nice and friendly and great sense of humor. We will be booking all our future travels with you because of her. She is great!

Great, easy, and simple booking experience especially it being our first time with a trip like this. BookIt also had the best rates online from all other competitors!

Great customer service and best prices on the internet. Thank you!

Was easy to book and had the best deals.

BookIt offers great value, excellent customer service, and provides full disclosures of all terms (no hidden fees). I've used BookIt for years with absolutely no issues whatsoever, my go-to travel site!

Fast and easy to follow along.

I have made a few reservations at BookIt.com and the reservations were exactly what I expected at a much better price.

I had an overall very good experience.

Fair information, straightforward and gives opportunity to review with other websites.

The rep. who assisted me was very skilled and knowledgeable. Look forward to using services again.

I booked a last minute room for the next night. The price was less, by far, than the theater tickets we bought! I wish the "resort fees" were actually an option when it really was not an option. Transaction was EASY. BookIt.com rocked it.

Great job and a special thank you to Raymond ** in assisting me with my travel search and ultimately purchasing a package. He was first very patient, easy to work with, knowledgeable and humorous. Thank you for your A+ service.

I really enjoyed booking my vacation through BookIt.com. Me and my friend booked an all inclusive resort with flight to Cancun Mexico. We saved over a $1000 booking the 2 together plus we qualified for the pay delay.

It was good experience, was the second time. We booked the first time to all inclusive to Mexico, was a great trip.

Very easy to book and good customer service.

Very difficult and confusing - I am a retired travel agent and found your website not user friendly! Too much small print to read and very unclear conditions to reserve a room. I needed to modify my booking and spent two days online trying to do this on your members lounge page and it would not accept my changes! I spoke to Phillip today and he was extremely helpful, kind, and did an excellent job resolving my problem. I have yet to get an email to confirm the modifications, with new booking number ** and the $67.12 refund I was told I would receive in 10 days - thank you! Ugh phone lines are impossible!

Anthony was very aware of my needs and professional also. Thank you for your time and patience, keep up good work!

I booked my trip with your company on March 17. Had my itinerary, full payment taken from my Credit Card. Friends of ours booked through Expedia. Decided to preselect my seats yesterday April 5 and no flights in my name. Called BookIt; was on hold, with brief conversations, for two hours where I was told that the flights 'did not book' on March 17. BUT FULL PAYMENT WAS TAKEN. I was told I was sent an email on the 18th, which I DID NOT RECEIVE. I do not appreciate being lied to; I do not appreciate the fact that I could have been at the airport expecting to fly when I found this out. I am waiting for my refund and praying that BookIt actually did refund my Full Payment. I would NEVER EVER recommend you to anyone. I immediately booked with Expedia with NO ISSUES. It cost me $400 more than it would have in March. So thanks for nothing.

I had difficulties to book vacation online and on the call line customer representative was very unhelpful. Basically he said "Take it as it is or do not take." Car rental price on the website was incorrect and the location of pick-up was wrong.

The agent who took care of me was absolutely wonderful. He helped us saved a lot of money and I am very satisfied. Thank you so much for making these arrangements so easy.

Quick and easy.

I get all the way through booking and hit the final button and it throws me back to the beginning, really pissed me off. Also you make it hard to input the date I wanted and kept trying to book me another weekend.

I was seeking somewhere for my wife and I to stay in Nassau after a business meeting in the islands. BookIt.com had an attractively-priced posting for a Jr. Suite at Comfort Suites on Paradise Island -- adjacent to Atlantis, with breakfast and access to all of the fun things to do at Atlantis included at no extra charge. It seemed a no-brainer, and we grabbed it quickly. We're hopeful it will turn out to be a great price-performer.

You must hire more customer service reps. Internet based companies that do not have adequate phone support are automatically suspect. I will have to think twice before recommending your company to friends and/or family members. Sorry.

I love BookIt.com. Every time I look online to take a vacation they have exactly what I need with a great price!

Better deal than my corporate perks option or AARP Travel.

We booked a spring break getaway to Puerto Vallarta Mexico in February. We made all payments on time and our last scheduled payment was due to process on Monday, March 21st, 2016. We received an email on Sunday, March 20th at 9:20 p.m. saying our payment would not process and we needed to rectify the situation as soon as possible or our trip would be cancelled. We checked email the NEXT morning and learned that the trip had been cancelled and we're charged a 25.00 cancellation fee and we were losing our 2900.00 we had already paid. My husband IMMEDIATELY called your customer service line and spent over 4 hours on the phone with them trying to resolve the issue. He conferenced in our BANK and our bank saw nowhere did your company EVER process our last payment. Our bank did confirm ALL previous transactions and the cancellation charge.

Bookit.com charges $25 minimum to cancel any booking. If you go to vacationexpress.com, you do not get charged any fees for cancelling. I would not recommend bookit.com - ever.

Booking was easy! I hope the check in goes as well & the hotel is as fabulous as BookIt led us to believe. Usually use Expedia but this was the better deal. If all goes well Bookit will be our new vacation hookup!

I was probably the customer from you know where for Jeremy **. He was the kindest, most patient person I have ever worked with. I can't tell you what I put him through with this booking and he just remained patient and worked with me. He was sooo kind and pleasant. We have booked trips through BookIt.com and will not hesitate to use you all again. I normally do not participate in these types of reviews, but I thought Jeremy deserved to have his name mentioned firsthand. He is a gem and you all should be proud to have him as a part of your team! Thank you for all of your assistance and patience Jeremy.

Booking was very easy, however, as I checked out they changed my flight. Every time I went to put it back to what I wanted I would get a message that said the price had changed, but actually the flight itself changed. A clearer message (was the flight sold out?) would have been more helpful.

I am happy with my experience with BookIt.

I had a couple of questions after I made my reservations & when I called back I was put on hold & never have been able to reach someone. This is the 2nd time I have used BookIt & didn't have that problem last time. Other than that I would use them again.

I tried to call your customer service line but was on hold for over 30 minutes before I had to go back to work. I would advise increasing your staff to avoid this in the future. Otherwise I like your site.

All went well with this booking but with another booking CS was not educated enough to inform you of activities you purchased is not refunded. Be aware, ask questions and do your booking quick. Price do changes if you take long. Not fair. You have to do all over.

I found the cheapest rates on BookIt.com and the website was easy to use. The follow-up and confirmation emails are immediate and everything is explained very clearly. I had to call customer service because of an issue with my credit card (no fault of bookit.com) and the customer service representative was very helpful. She even entered my flight information (booked on a different website) so our transportation details would be in their system and our pick up would be taken care of ahead of time. Definitely recommend and am very glad we found this site!

Booked a hotel and flight for 5 nights. When I arrived not only was that hotel overbooked but my name wasn't even in their system. Waited about two hours to be told that I had to stay at another hotel nearby. Not only that. By the time this was all settled I was told to go and eat lunch and of course they were closed already. Bad experience!

Very very upset about my experience… spent most of the day trying to book only to keep getting sent back to find another flight. Called customer service and he could not help. He went through the same problem. Now I finally booked and my middle name instead of first is on confirmation. I called immediately. The rep put me on hold for 37 min then hung up. This has been an extremely poor experience.

Very straightforward, easy to forward links.

I was not made aware of an $18 resort fee until after I had made a nonrefundable reservation. The cost should have been mentioned before that point.

Trip to Montego Bay, Jamaica - I liked the website, BookIt.com. I never heard of or used it before. It was very easy to use. Everything was spelled out for the consumer.

I found your site very easy to use. I found exactly what I was looking for. It offered a lot of extras like insurance and rental car, even if I didn't need those particular products. I would recommend using your site to all of my friends. Great experience so far.

Outstanding service and experience provided by Nicola 877 742 9879 Ext **. She adjusted our flights and dates until we got exactly what we needed. This was my 1st time using BookIt.com. Very positive experience.

Very easy site to use with great prices!! Thank you BookIt!

I just booked what I thought was a great deal for a hotel in Las Vegas. Price said 35 dollars. When taxes and fees were added it came up to 50.47. Oh well! Still not too bad. So I go ahead and book it and once the transaction has gone through I get told that on top of it, this property imposes a Resort Fee-$67.02!!! There was no obvious previous mention of this extra fee until the booking was done. I am trying to talk someone on the phone about it (for which I may be also charged!!) so far I've been listening to music for the past 15 minutes!! I feel cheated and very annoyed.

This was a simple no problem site that provided me options for valuable trip ideas.

The website and BookIt experience was great and user-friendly. I plan this trip for my husband's graduation gift from Culinary School. He is an official Chef now...working on his baking degree. On June 4th, he will graduate with a dual degree. I thought this would be a nice break away from school.

I love how they present the vacation packages and very detailed including the hotel rooms, they have more selections than the other booking sites. Customer care is also helpful and friendly.

Was very easy to use and good prices.

When we BookIt!... We picked BookIt insurance but then we found out that since we are from Canada we couldn't get BookIt insurance. We had to go to another insurance provider to get flight and travel insurance. So I am suggesting that you change your service to (A) make your insurance available to Canadian customers and (B) if you can't make Bookit insurance available to Canadian customers, say this, put it big bold text so people know that they have to get separate insurance from another provider and put in a web link to make it easier for your clients! Thank you. other than that it was nice and easy to book our trip!

I have been calling for 2 days! If you would like to make reservation, don't worry, they will answer right away. I have been calling for 2 days to "upgrade" and this is the second night I will be hanging up. I have been on hold over 20 minutes!!! And yes, I did try to modify online and it says "I need to call to make changes!"

You did a good job.

Great and very friendly service.

Service after booking my trip is great plus their prices is in my budget and they have a very good staff to help when we need them plus we can have vacation all over the world. Just name it and you will see. Thank you guys.

The first person I spoke with I was told he could not tell me the price difference if any if I changed the dates? Very hard to understand most of our conversations. Called back again and this individual was very helpful, but still hard to understand. Had to talk to spirit airlines where I was given two different charge styles to change date. First 65.00 then a couple hundred. Guess which one I got ? Yes a couple hundred just to change date!

I will never be using BookIt.com again. Their website is not user friendly at all. I made a mistake booking online and immediately called customer service. I've been on hold for over two hours and have been hung up on twice. I was so excited to have found a new travel site but am sadly very disappointed at their complete lack of customer service.

The site was easy to navigate and had amazing deals. The option to make payments really makes everything even more affordable. Very competitive prices! I highly recommend this site!

Omg!! What a splendid rate we got for 3 days at the Hotel of my choice. This is an absolutely amazing deal I got through Bookit.com. I will definitely be using this site over & over again. Thank you.

The person who helped me was so sweet and took time to answer all my questions. She did a great job!!! Very friendly!!

We called BookIt and made a reservation for three rooms, 7 people for a vacation to Mexico. The booking agent was incredibly helpful and provided great customer service. We will definitely use BookIt again.

Great Customer Service!! I contacted BookIt to book a trip to Cancun for a family trip in June of this year. My call was answered by Mr. Raymond **. Mr. Raymond ** was super professional from start to finish. He was very knowledgeable about the property I inquired about and offered information about surrounding properties that helped me make a sound decision about my trip as well as future trips. I can be a indecisive person at times, Mr. ** never made me feel rushed. In fact he encouraged me to take as much time as I needed and encouraged me to ask as many questions as I needed to. I feel that Mr. ** is a great asset to BookIt and represents your company well. I will always request Mr. ** in the future as well as recommend family and friends to contact him directly for future booking.

Booking the honeymoon on BookIt.com was very simple and fun.

BookIt made making reservations quick and easy and I love the payment options. I also like that you can purchase tickets to attractions thru BookIt!

I love using BookIt for my vacations. The property ratings and descriptions have been spot on. Pricing airfare with hotels lets me know exactly what I'll spend. I like that I have flight options that are clearly priced.

I cancelled my reservation with 24 hours of making the reservation because I found a better deal on another site. I received an email stating I would lose 4 nights and $25 fee??? I was under the understanding that there would only be a $25 fee, not that I would lose 4 nights??? What is this about?? And then, I try to call and am on hold for over 1/2 hour??? Help. Please!!!

Best site with best prices. I did a comparison with other like websites and BookIt was the best!

Using BookIt.com was super easy and gave you all the information you needed in one spot to aid in your decision making. The site was easy to navigate. Hopefully the trip is as satisfying as booking it was!

Agent was great. Even called back after a disconnect. 2nd time booking thru this. Hope it's great in Jamaica too.

I called and spoke with a gentleman who was assisting me with finding a hotel close to the one that I had reservation for at the Hard Rock Riviera Maya Cancun. Instead of rushing me off the phone, he took the time to actually search. It felt good to have someone working with me at 2 am and not have an attitude. He was a gem. I wish I wrote his name down. He was great. I called back the next day and got a nice young lady as well. She saved a hotel I found so that I wouldn't lose the rate close to the hotel and I'm grateful to them both.

We are looking forward to staying @ the Regal Palms Resort.

I use BookIt.com every time I travel. It's really easy to use and good prices.

First time using BookIt.com. Everything was fairly simple. Excited to see how things go when I actually take the trip.

Good experience. The site's pretty easy to use.

We found BookIt to be the lowest cost our site for the Aria Resort in Las Vegas for this August. The overall booking process was straight forward. Will use this site again in the future.

Great experience, over all best deals. Would recommend and use again.

Great. I will recommend your company highly especially the payment plan opportunity. Thanks.

This site was easy and by far the cheapest prices I found! I would totally use them again and recommend them to a friend!

This was the first time I've used a site like BookIt to make vacation arrangements. It was super easy to do and it seemed like we got a good deal. Would definitely return to BookIt in the future for vacation planning.

I am beyond pleased with the positive attitude, support & helpfulness from my representative. I will absolutely book my next trip with BookIt!!

Order was cancelled within 2 minutes. Received a confirmation stating that reservation was cancelled. BookIt.com charged me $516.49. Waited on hold for over 30 minutes then again for over 25. No one ever picked up. Waste of time!

Very easy to book trip. BookIt.com also has a page that lists excursions per island of Hawaii which is very helpful to plan a really great vacation. I feel super informed and can't wait for my vacation.

It was an easy experience to make a reservation with BookIt. I would recommend it to anyone.

Easy booking and cancellation. I made a mistake booking my hotel and the customer service representative was nice and quick when it came to getting it fixed.

I was getting a bit anxious as I usually have my trips for the year booked by the beginning of February. I tried my usual route of booking my trip but the costs were astronomical. Using BookIt I was able to book our trip and spend less than what the other site was going to charge. This is an all inclusive that had options on the type of package, which was also not available on the other site. I think I have just found a new site for my trips in the future.

Website was easy to navigate and the package deal was ok.

Your site is easy to use and very informative. Will use it again in the future.

I attempted to book my vacation and BookIt returned an "oops" on the payment method. I then attempted again and the vacation went through. I checked my account and noticed I was charged twice. I called bookit and was put on hold. Waited 30 minutes - no answer. Called back on another line while on hold and was put back on hold. Now two lines waiting. One for an hour and the other 30 minutes. I called back and asked to speak with a manager. I was told I was being transferred and was again put on hold. Extremely poor customer service. I used bookit before without issue but it seems as if their customer service has gone downhill!

My experience was great. Very detailed, professional and a delight!

When we arrive to the welcome center one of the couple that had booked with us reservations had been canceled. Then we were told that we have to pay an additional $127.00 that we were not aware of. It was not noted on our reservation confirmation so the lady went to BookIt.com website to prove it say it on the website. So we forced to pay it. Then when we get to the hotel and walk in at the Shores our room smelled like a wet dog. So I called the front desk after being hung up twice and on hold for 10 minutes. They told us they will send us to the Majestic Condo.

Great service. Loved this website. First time booking and it was fast, amazing and affordable.

Excellent service by BookIt.com. Delano ** helped us to rebook to another hotel (Mia Reef - Isla Mujeres) after we were told that our previous hotel reservation was not honored. He upgraded us to a Honey Moon Jacuzzi room at no additional cost to us and we can't wait to have a couples fun time celebrating my wife's birthday in Cancun. Thanks Bookit.com. Thanks Delano!

Great selection of hotel and flights. Very pleased with the whole booking process and the prices are great! Would def. recommend.

Excellence service. I will use BookIt again. Thanks!

BookIt.com meet my needs in every situation that pertains to me having a successful trip. Thank you!

Every time I need to book a vacation, I log on to BookIt. They have the best deals and prices around. It saves me time in knowing that I got the best deal!

This was so easy to book and it was my first time. I can't wait to leave.

Coupon show on video clip on hotel by Bookit.com didn't work (code # #YT100, $100.00 off).

Great price for a great resort. Looking forward to our vacation???

Great experience. Was trying to get a beachfront hotel with good rating. Got a 3.5 star hotel for great price. It was the exact hotel I wanted that other sites said sold l out. Super excited... Thank you.

Booked my trip to Vegas on BookIt.com for the first time and I love how quick and easy it was to secure a quality room at a discount beating all other offers. The only minor issue I've had was changing the name of my companion traveler in my site profile, and confirming if I have a non-smoking room, but I don't expect it to be a problem. Other than that, communication has been great and I love how BookIt also offers suggestions for things to do and then gives you discounted offers. I will definitely use them again!

It was a great experience. Lisa was extremely helpful with all of my concern and questions. She gave me so many options since my concern was a very limited budget. She made me feel very comfortable and at the end I feel that I got the best deal within my budget. I'm sure we'll enjoy Cancun a lot more!!!

The reservation was fast and I was able to save lots of money. The hotel was at a good location, just what I want it.

Agent was very patient and knowledgeable. Professional but friendly.

No PIN was provided on my email confirmation!!!

I have booked multiple trips through BookIt.com and I have always been surprised with the quality of accommodations at a fair price. My next trip coming up is on April 5th to Hawaii and I can only expect that it will be a wonderful trip. I would recommend BookIt.com to anyone I know.

Not a great experience. Racquel tried for about 2hrs to book my package but couldn't find the price I was booking when the site stop working. I waited another hr and found same price. On this site the hotel fees are not include it. My reservation was for 2 but it shows 3 at hotel. Besides that no other issues. Will book again.

I have booked numerous trips through BookIt and it has always been a pleasant experience.

It was a fast and easy booking process and it was also the cheapest - I could find with good flights. I would definitely recommend this site.

Richard was very friendly on the phone and took his time to explain every detail about the room. He also went over the cost of the room step by step to make sure that we understood about fees and the final cost. When talking to him on the phone he helps you to relax and make booking a room a pleasant experience. Thank you!

BookIt was able to list several hotels with the amenities that I requested. One benefit on some hotels with BookIt is that one can cancel the reservation within their specific time limit. I used that when a better hotel came up on BookIt.

Okay so far...

Nice! Very easy to book!

I think its great you guys have the PayDelay option. In the world we live in now, it makes a difference. It sets you apart from a lot of other agencies.

This was my first time using BookIt.com. I feel that the pictures of the resort were misleading. We stayed at Viva Wyndham Azteca but most of the pictures were from the Viva Wyndham Maya, the sister resort that we had access to but were unaware of. We booked pool view room with balcony that was just enough space to barely stand. The room smelled like a pool locker room! The TV was not clear and pretty small size. The mattress was not very comfortable. Felt like a slightly softer box spring. The floor was all tile and no runners so became slippery when wet or from sand. The staff was not very helpful. We arrived very late (11:30pm) and had to carry our luggage up 3 flights of stairs since there were no elevators and since there were no offers to help us up to our room.

Good prices, easy website.

Fast and easy.

My experience with BookIt.com was great. After shopping several other websites and not being able to get a hotel with reasonable rates in the area that I needed, I tried BookIt.com and was able to get what I wanted in the area that I needed.

Spent over an hour trying to get in touch with you. No one answered. I want a confirmation of my recent booking for nine days at the Luxor in Las Vegas. Please email me my itinerary!!! I am a little disappointed. This is my first time booking with you. I would not want to be my last.

Overall, I am very happy with the experience. I booked a trip for my daughter and I to Vegas for our birthday and loved the convenience of being able to make installment payments to get it paid for. Thank you so much!!

Congratulations. It's a great and fast service.

The process is simple and I've booked several different times and each time has been very good.

The website was easy to navigate. Options clearly displayed, with cost. Pleased with price, instant flight credit plus additional online coupon code :)

I found BookIt extremely easy to navigate and was able to look at a number of options and scenarios. Once I had made my decision the booking and payment process were simple and quick. My confirmation arrived via email minutes after I completed my booking.

User friendly and clearly defines the small print of the packages.

First time I ever book with BookIt and hate the nasty hotel I paid over 100.00 for. I will never use BookIt again!!!

It was fast and easy. As long as there is no crazy hidden costs, I will definitely recommend.

I was incredibly mislead, tried to change my reservation to add flights. I was paying approximately 570 per night, and when he removed a night and added my flights I am now paying over 710 per night. This is absolutely horrible customer service. I lost my excellent room rate and am very dissatisfied with BookIt.com and their customer service in trying to rectify this situation. I will be sure to share with all friends and family who use your service how poorly managed my situation was.

Customer service rep was VERY patient & helpful. My rep provided me with all answers to my questions & assisted me with a very complicated transaction (not their fault) due to Paypal. Thank you for all your help! I will continue to use them.

The representative Josh was really nice!

We are extremely pleased with the customer service we received from BookIt.com. I called back several times with questions and changes to our activities. Each call brought a friendly and helpful representative. We will recommend this site to all of our family and friends. Thank you!

I have an existing booking & call into the customer support line several times with a hold of over 1hr. With little success to speak to a representative I decided to call back & select the sales option; I was transferred immediately to speak to a representative. I voiced my concern regarding the lack of attention to existing customers and the representative was very understanding. This is a big concern for existing bookings because I will not be able to contact a BookIt representative if I run into any issues on my vacation. I recommend that current bookings & potential sale bookings be treated in the same manner; therefore existing booking can lead to future sales. An unreliable agent can be a sale for another agent in the future.

Very poor experience once -- a issue with my correct name. I had to pay. Have the mistake BookIt made.

I love BookIt. You guys have great customer service. The only complaint I have is that every time I call there is a 45 minute hold time to speak with a customer representative.

I won't book through any other site!!! Love BookIt.com.

Genivie is very informative and we love to do business with her.

My experience has always been great with BookIt. I find the best deals and the best flights to go along with my vacation plans. I've never had an issue with any of my flights or hotel reservations.