BookIt.com Reviews

Doug was excellent!

I'm satisfy with the service. Thank you.

So far so good. Won't really know how I fully feel until the trip happens.

They will answer your call right away when you are booking. But if you have any questions or concerns after booking you have to call another number and then you will be on hold 30 minutes and then they answer and hang up with you. You call back and they answer 45 minutes later then they want to charge you to answer any questions. I will never ever use this website again!!!

Charged an extra 135.00 on arrival for extra fees. Would not refund our money and had us stay in their hotel across street. It was in very rough condition. Hole and sagging ceiling, tub would not drain, peeling walls plus more. DO NOT RECOMMEND.

Love the $2 Tuesday sale. Your site is easy to use and very helpful.

As soon as I booked my trip I looked online quickly to see prices and my trip went down $110/person... wasn't so thrilled with that. Overall good process.

No 100%. Issue last time. No help.

Crystal was very helpful, patient, and provided great service.

It seemed to be quite an experience, but this was my first time to ever book a vacation. The staff was very helpful and was patient with me at learning... Now I'll be ready to do again. Thanks, and hopefully our trip will be the same!

It was very easy to use your site. The ratings for the different hotels was great. I had been on another site and they had recommended a hotel that you had given a sad face. I immediately went with your rating.

I've used BookIt.com to book 3 vacations now. I love it and have recommended it to several friends.

I like the feature to be able to pay in installments.

I called the 1-800 number to book our trip b/c we had to reserve 2 separate rooms and 4 plane tickets. Our BookIt representative was patient, and sooooo helpful. I have used BookIt three different times now, and the service has always been top notch! Bravo BookIt!

It was ok. Could have been better, could have been worst.

I am going to Texas for Air Force graduation. Their itinerary has changed. I was trying to change my return time. Not day, just the time. I can't believe that you want to charge $200 per passenger to make the change. I don't see what the difference is. I can understand cancelling, changing day, etc. but the time. Very unhappy!!!

Thank you for all the help. I was very pleased with Akillah. She was very helpful and did everything she could to get our family the vacation we needed.

Bookit.com was the only travel site that I could find where I could book my travel with PayPal credit. It is frustrating not to be able to book a trip because of the credit limit being low or being declined when trying to apply for a travel card. I am so glad and grateful and happy with the experience. Also I was able to get $10 off which was super cool. Everything was quick and simple.

I called the toll free number because the coupon code that was online was not working. I met all the requirements and got a BS excuse saying my hotel wasn't eligible. Poor customer service and issue was not resolved.

Very PISSED! The agent totally lied. Me and 7 others booked rooms with BookIt. We all wanted ocean fronts rooms. It's my husband birthday. She told me we was getting an ocean front rooms, even called everyone individually to make the reservations. ALL 7 will be cancelling today due to your agent at ext.** lying about rooms, we all got booked for CITY VIEWS!!!

Worst experience I've ever had with a company. Wouldn't recommend to anyone. Booking process was a nightmare and staff was not helpful in the slightest. When making payment installments payments weren't processed even though money was available and constant fees add up even after reaching out to company. Have lost nearly 600 dollars because of this terrible excuse for a company.

This is my 3rd time using BookIt.com. I've had nothing but good things to say. I would recommend it to my friends and family. I hope that this vacation is as good as all the other I've taken with Bookit.

BookIt has been my go to trip planner and app/website where my husband and I have booked our trips for the last 5 yrs. We both ALWAYS recommend it. Hassle-free.

I called due to some confusion about online pricing. The representative was extremely helpful and answered all of my questions. Things he wasn't 100% sure about he asked his manager. He was very pleasant and easy to speak with.

Was easy to navigate and got a good price. However, would like to be made aware of ALL the fees prior to payment.

Easy and great prices.

I spoke with Becca and booked with her. I advised that I have used BookIt 3 times, but I have never received any coupons or discounts. She was able to help with a discounted shuttle from airport to hotel. Becca was very nice and friendly. I would like a discounted excursion though... perhaps BookIt will help on this. I hope to hear from you. Thank you.

Y'all take forever to answer questions. When we call back with questions with reservations l literally was on hold for 40 minutes before y'all answer. This is unacceptable.

Hi! I just wanted to say Thank You to a very special young lady who helped me & was so kind & helpful. Her name was Shonna ** in Jamaica??? I highly recommend this company to book your trip from! Thank You!

It has been very disappointing to work with BookIt. We saw a price quoted online and tried to "bookit". It kept telling me the flight was changing. I called to arrange it with a person and they told me the rate had jumped 200.00 per person in 2 minutes (bait and switch?). We ended up going with a different resort. Then I looked at the email of my itinerary and two of my children didn't get booked on our flights at all. When I called again they couldn't get my children on our flight and I had to get a hold of the airline to try to find the same flights. They have to leave on a different flight and meet up with us at the next airport! All I got was a sorry. No discount or anything. Very disappointing and very angry.

The first booking person was trying to help and accidently booked me into the sister hotel. When I noticed the next morning and called the error was corrected without problem. The hotel booking was corrected and all is well.

Excellent. The weather was against us, so I wanted to change date, DONE. There was a small service charge but so worth it. Great customer service.

Booking rooms in Las Vegas. They made the process so easy... Since it was for 3 weeks in advance, it made my mind at ease that they have taken care of everything.

Thank you so much for helping me with my vacation package. It was easy and simple but it did take a long time to set up. But I really appreciate all your help to make my trip special.

Thanks to Shakia. What a wonderful experience I had to book my vacation!!!

Our agent was great. We were booking with another couple and she helped us by doing a conference call so that we could get all of our arrangements the same.

This is my first with booking a vacation with BookIt.com and honestly the best experience I've had with a agent ever! The knowledge the agent had and patience was awesome. She went above and beyond to make sure I was on the flight I requested so I can be with my family that previously booked through another agent. My sister who lived out of state was on this call as I was booking and was so pleased herself. BookIt has now gained her as a future client as well. BookIt was so quick and knowledgeable. They gained many clients with one booking with me for life. Thanks BookIt.com.

Vacation planning - Bookit.com made it easy to review and select options using their easy to navigate system!

My first time booking experience with BookIt was a great experience! Easy to follow & great customer service 24/7 anytime you have questions. I definitely would recommend BookIt & I definitely will use their services in the future!!!

Easy to use and monitor. Enough said.

Booking was easy enough. Although we wished you would have put in the location to the main building. In not doing so we changed our hotel to one we hope has a good location to main buildings and pool.

I was very satisfied with this website. It was simple and got a great deal on my Vegas vacation. Also the payments sold me.

Pleasant experience. It was easy and quick to get a great deal on a room.

Good service with reasonable price for hot season. I will recommended BOOKIT web for vacation planning.

Simple, easy, lowest rates by far. $50+ less than other online sites. This includes AAA and AARP discounts.

First time ever using BookIt.com and experience was not good. Resort fees were not obviously stated as like other sites. Then one customer service person confirmed there were no cleaning fees and then the next day another customer service person said there was cleaning fees and sorry for being misinformed the first time. Even though they have permanent notes clearly stating one of their customer service people told me there would be no cleaning fees. At this point not trusting anything they say.

I have been booking my trips in the past couple of years through BookIt and had a great experience with them.

Still can't believe how fast and easy this reservation was. I went to the hotel website to compare and this was the way to go... saved a "resort fee" the hotel tacks on. Yay! Highly recommend!

Very happy with BookIt!

The customer service agent Joanna was incredibly rude, spent 2/3 of the phone call on hold. She swore up and down. My card wasn't charged but if it was it would be refunded. It's been almost 3 weeks. My card was charged 3 one dollar fee and a cancellation fee, something she guaranteed I didn't get charged for and if I did it would be refunded.

It was with great ease to view the venues for my trip. I was able to view the pictures of the resorts, look at the star ratings and also the customer ratings and the flights and the cost! Everything! It was a very easy experience, because I dislike computers (lol). I would recommend Bookit.com to all my travel buddies.

Sheila is extremely patient and knowledgeable regarding the various resorts, flights, etc. She coordinated flights and the resort accommodations for my family members that are all traveling to Jamaica from different cities and states within the USA. I have a BookIt.com account and travel annually with my family. Again, Sheila was awesome and deserves a promotion immediately, so that she'll be in a position to train other agents on how to deliver customer service with patience and diligence.

Trip to New Orleans - Great experience booking my trip!

I booked a package for 2, then I modified it from two guests to 4. But it charged me for 130 dollars for the cancellation fee. This is not the end of the story. I find it only modified the hotel not the flight. I have to contact the airlines to pay for the other two people's flight although it had already charged me 761 dollars. Overall, I paid 132 dollars more for each person than the normal package.

Was quick and easy. I was booking for my family and my brother's family visiting from UK. The splitting of the charge on more than one credit card was awesome.

She (Kerrion) was friendly, helpful, sweet customer service. She deserves more than 5 stars. I will recommend her and call her again on my next trip. Keep up the good work girl...

The representative that assisted was very helpful. She provided good suggestions and was very polite. I will definitely continue to use BookIt to book my trips. Thank you so much Shytiarra **!

Experience was easy and would recommend!

Quick and easy. Thanks.

Overall the booking process was quite easy and much less frustrating than a competitor's site. The only bad thing was that I clicked on a coupon code that was supposed to add it, but did not appear to be added.

Fast easy booking... I will use it again.

Best price, easy to understand and use.

The customer service rep was AMAZING!!! Any future vacations will definitely be booked through BookIt with the lady who helped us this time.

Best deal online for a weekend beach trip!

This is easily the best travel site around. The site is easy to navigate and they have the best prices, by far.

Booking was simple and easy. I been using BookIt for a while. Would recommend to everyone.

Every booking I've made with BookIt.com has been nothing but perfect. It includes everything I NEED EVERY TIME for a great price. I highly recommend it. It is very easy to navigate.

I booked a two-night stay at Caesar's in Vegas and it was very easy. I accidentally put the wrong email address and someone from BookIt.com actually called to make a correction, awesome. After booking, I went back to the site and noticed the rate had dropped below what I paid. Customer service was able to refund my entire original amount and I was able to rebook at the cheaper rate. Excellent. I will definitely be using this service again. I only wish they had a price watch to avoid the rebooking in the future.

Did ok job.

I am very upset because my reservation is incorrect. Your agent Elizabeth (phone number 1-877-742-9879 ext. **) made reservations for me on April 13, 2016. I am flying from Memphis, TN to Las Vegas, NV. My trip is August 2-7, 2016. I verified this date 4 times, at least, that this was the correct date of my vacation. I also received a confirmation email from BookIt. However, on this confirmation email it has NY check out date being August 6 instead of our confirmed date of August 7. The room accommodations were for a non-smoking room with 2 beds and free cancellation. The shuttle fee from the airport to the hotel was to be $12. The total cost of this trip was $817, without the cost of insurance. The issue arises is because my check out is wrong, even after verifying it several times with the travel agent. I have tried to call Elizabeth 6 times today (August 14), however I have yet to been able to get in contact with her.

BookIt.com is literally the worst traveling agency I have ever had to deal with. Their customer service is horrible and I would never recommended their travel agency to anyone. Once they have your money, you can forget trying to get someone on the phone. I was on hold for 30 minutes just to speak to a representative. Then when I asked to speak to a manager I was put on hold multiple times, still without reaching the manager. An hour on the phone we were disconnected or they hung up - still unsure about that. They didn't even bother to call me back! I spent hours out of my day trying contact this company, only to end up speaking with 5 different reps who all gave me different information with no resolution to my simple request. I can't believe anyone uses this company.

Very helpful and friendly. Would use service again. Liked talking to real people when the computer doesn't work.

So far very good.

I am more disappointed with the hotel than BookIt.com. Our reservations stated that we would stay in a King Deluxe Suite at the Carillon Hotel, but when we arrived they booked us in a King Suite. The desk clerks claimed that when we book through a secondary source, that they will not honor the Deluxe upgrade. The only way they said you can book a Deluxe is through their own website. The room we were in was run down, filthy and not what we expected. I appreciated the price, but regret booking for that specific hotel. We will never stay there again.

They are very friendly and willing to help you with any other circumstance. This is the second time we book our trip and have no complaints. It runs like a smooth operator once you book it with BookIt.com.

Easy and friendly assistant on the phone!! Would use them again and again.

I have used BookIt twice and am very pleased with the service I received both times. The people I have spoken to and interacted have been courteous, informative, and pleasant. Thank you BookIt.

Best customer service. Pretty cool lady.

Everything was good!!!

Good site... So far between two bookings it has been one of the cheapest I can find. Booked for Vegas in July and Buena Park for this weekend.

Was so easy, and love the delay pay. Don't leave for trip until late June so hoping it all goes as easy as booking the vacation!

Good job! :)

This is perfect website to get flight or hotels. Thanks.

My experience with BookIt.com was easy and very professional. Most of all very much needed. Thank you guys.

Called and spoke with Chad for assistance in booking multiple rooms. He had great customer service and help me organize our trip with ease.

I booked my trip easily with no problems in under 10 minutes. Multiple choices of places to stay with different amenities. I would recommend to anyone. BookIt.com will be my first choice for vacations from now on!

Quick and easy!

Everything went smooth with booking the room, will add more if all goes smooth when I check in. Hope I have no problems there.

Very easy to book and prices are better than competition. I will definitely check the site on my next trip.

Everything was pretty straightforward and there was a wide range of options to choose from as well as affordable prices.

Great resource. I have used BookIt.com for a couple vacations now. I have been very happy with all the experiences I've had with this website.

This is my fourth trip using BookIt. The website is user-friendly and the reviews are very accurate. I would highly recommend this site for anyone planning a vacation!

This was my first time using BookIt.com and it was truly a pleasure. The representative that helped me book my vacation to Cancun was very helpful and accommodating. She helped me not only decide on which hotel to go to with my girlfriend but even added a promotional code for me to get the best deal. I've looked online at other travel agency websites to see if the deal that I got could have been cheaper elsewhere, and since she helped me find a flight that fight my time schedule along with the hotel, it just seemed to be the best deal that I was able to find with everything included. She even set up transportation from the airport to the hotel and back for a very reasonable price which was appreciated as well. I told the representative over the phone that I would be more than happy to refer her directly to friends and family. She even went as far as emailing me afterwards because she was interested in hearing how my vacation went.

At this point (prior to the trip), our experience has been superb. Received an e-mail about 50% off offer at sites in Puerto Vallarto, Mexico - a "bucket list" destination for us on our 50th anniversary. If it all goes as anticipated, it will be a five-star memorable experience.

Quick and easy to use. Great prices.

Great online experience, fast and secured.

I was please with the agent I talk to, he was very helpful and we even had a few laughs. I will be booking more vacations with Bookit.com.

Rebecca was awesome, very helpful and guide us with the whole booking. I will book my next vacations with her again!

Visited several booking sites and BookIt was the best! Easy to use, good prices and a lot of choices.

Once we decided on our destination, I was directed to check out. Checkout offered a 6 payment option. I chose this option but the full amount was debited from my account in one payment. I called customer service and the lady was absolutely no help. No clue about the website or the offers that exist. She could not help with check out debacle. She did however try to charge me a higher price than what was offered on site. Not sure I will ever use BookIt.com again.

I Used BookIt couple of years ago for my family vacation and I was very satisfied with their service.

Leslie was very helpful with entire booking. She explained about the Luxury Tax. It seems liked the airline's baggage tax. Why don't be upfront and incorporated into the room rate. We the consumer are being taxed to death. If I did not have a meeting scheduled I would not be going to get ripped off by the hotel industry.

The web service was great, fast, and accurate. Thank you BookIt.com.

Was easy and convenience to work through.

The agent helping me book my trip was extremely helpful. She was very patiently. She found us great flights to DR. I was very happy with my experience with BookIt.com. I would also recommend the agent that worked with me.

Great experience!! So excited to be going to Costa Rica with the help of BookIt and Willie!!

The agent was very well. She was very nice and book my hotel quick as possible. I like that. Thank you.

Booking on BookIt was very easy, but couldn't print transfer vouchers or travel insurance info?? Overall good experience. I will call 1-800 # and hopefully get what I need. Thanks.

Easy to book. I'm hoping I get the credits mentioned when booking.

Albeit this was my first time booking through BookIt, it was a great experience. I'm so glad they offer the "paid delay" program. It's a great opportunity to pay for half of your trip without compromising other expenses.

I'd been keeping an eye on prices for a high-end hotel in Vegas for a weekend, including on other travel sites and the hotel site. The hotel site just for the room, was $1680 and had a "low rate guarantee". Bookit for the same room/dates was $1182 and it included flights and airport transfers. Amazing!! Even if the hotel honors the 25% off low rate guarantee, BookIt was still way less $$!

After checking so many sites and comparing prices for the best deal, I ended up booking my family trip with BookIt. Not only were they the best price, their customer service was amazing! I received assistance with completing my package over the phone and also selecting the seats with the airline so that my family and I can all sit together. I highly recommend Bookit.com for your travel needs. I will definitely be booking in the future!

Yes the mistake was my responsibility. With that said, the customer service representative was very professional and helped me as much as possible. My issue is being penalized a day's rate for a room. When I realized my mistake I called right away. Within 2 min. yes I cancelled the original room then immediately booked a room that fit my needs. When booking first room they pressure you, "Only 5 rooms left. Better hurry." Needless to say I am not happy. I will no longer use this service. Some have no cancellation fees. A day's room rate is extreme. I could accept a small fee 140.00 dollars is extreme.

Nice and smooth booking. This is the second time in a year that we are using BookIt.com, and we are looking forward for our vacation this year. Last year we went to Cancun and the services and treatment was amazing at the Grand Sunset Princess All Suites Resort - All-Inclusive. Thanks BookIt.

Best prices found, and looked in many websites...

It was easy to book great hotel and condo to search for our trip to Panama this summer. We are very pleased with them and would recommend to use again.

Great experience. Easy to book.

Just booked our vacation online using Bookit.com. So far the experience has been very smooth and easy. I say so far because my real opinion will happen after my vacation when I know there are no hidden fees or issues.

The site was friendly to use and I was extremely satisfied with the prices I found.

I highly recommend this site. The booking agent I dealt with was extremely helpful, friendly, and knowledgeable. She was patient in giving me all the accurate information I asked for.

Only reason I didn't give 5 stars is because I struggled getting the flight I wanted. Had to keep redoing my booking to get flight w/ times & layovers I wanted. Would finalize my trip then flight I picked was unavailable. Took a while to book.

I just booked our first trip with BookIt.com. It was a very easy process with the best rates for a vacation package to Hawaii of all. I'm very excited to see how all goes when we reach our destination.

Hotel in Las Vegas. Easy, great rates, will use again.

I have been a fan of Bookit for over 8 years. We always planned our Spring Breaks and every trip through Bookit. It is easy and has the best prices. I recommend it to everyone and anyone who asks who I travel with. The website is easy to navigate and the customer service is always very helpful. Bookit.com you ROCK!!!

The young lady was very helpful. She answered all my questions and I was able to book by stay.

BookIt has great deals and easy to navigate through their website. I've used them in the past and plan on using them in the future... Rates and specials are phenomenal!

Booking is very fast with the app.

I have had multiple poor experiences with BookIt in the past 6 months... From my room not being confirmed nor booked when I was out of the country to being charged more for a transaction than I was quoted and the cost only identified after I submitted pay. I called myself giving them a second chance and here another problem. I truly am saying this is my last time using BookIt. Service has gone downhill and I have utilized BookIt for a very long time.

Easy to navigate the BookIt.com website. Can't wait to take my trip!

Great customer service!!!

Great pricing and so far easy booking. I hope check in is just as easy when the day arrives.

Simple and easy to navigate site, happy with the price!

Thanks. This booking was so easy to do, plus the special deals was the breaker for me.

The rates were so good! I purchased additional rooms for my bands plus changes needed to take place and they did it and saved me additional monies, very very happy boy.

We love using BookIt because of the billing options. This is our 2nd time using it and we will use it again and again. We love the billing options and how easy it is to plan your vacation. Keep up the good work BookIt!!! We love your site!!!

I had reserved a room for 4 nights online and later found out the resort was not pet-friendly and unfortunately had to cancel my reservation. In the terms it states there's a $25 fee to cancel and a $25 fee if you get a representative to book or cancel. There was an error and would not let me cancel online and said I would have to call in. I called 5 times before I was able to actually talk to someone but he was very nice and only charged me one of the $25 fees. He said, "Normally it takes 7 to 10 business days for your refund to show back up on your credit/debit card" but mine was on my card in 3 days. It was a very long frustrating ordeal trying to cancel my reservation but thanks to the ENGLISH SPEAKING representative that went the extra mile to get everything resolved it all turned out good and I was very pleased with the end results.

This is the second time I have used BookIt and so far it has been great. We did the mystery hotel this time and look forward to staying at the hotel you choose for us.

The gentleman from Jamaica was unbelievable! Very courteous and professional. So delightful to speak to a pleasant person!

We are aware that we gave your booking agent a challenge... Not easy dealing with individuals with exactly the same name as my wife and daughter to book a complete trip. I expect from now on you will have, at least, a guide/procedure to deal with this situation. It should be open for later add the passport number or DOB. But, overall an above than average experience. Your agent was very professional, diligent, and patient (like us).

The customer service rep was very patient and helpful. I called in to have my hotel changed and then my flight. Very professional and accurate, overall she was wonderful. Thank you.

I showed up for my reservation only to find out it was for the wrong date. Hotel was full so had to scramble to find another hotel. If I cancel my reservation for my future stay can I get a refund?

BookIt made it so simple to book my family's vacation. There were so many options and even some discounts. I will use BookIt again.

All conditions were fulfilled efficiently, on time, by courteous and very obliging representatives of BookIt and Coming2. We would definitely recommend the company's services to other travelers.

It was very easy to book and they had the best price.

Great price, easy process!

This site gave me a lot of choices. I was able to find what I was looking for.

Very quick phone answer, very professional help and friendly customer service.

Awesome booking site allowing customers to make payments through the year. So when time gets to go everything is anyway paid off.

I am a long term user of this website and have never had a problem before. I am trying to change my travel dates, that I just set a couple hours prior. But according to your "policy" I can't simply change the dates, I must cancel and then rebook and pay 275 dollars in the process. I don't see how this is even reasonable in any way, especially since I just booked this today. The flights are available, and there is no inconveniences in regards to space on plane, only a $275 fee for a simple change in dates. Horrible service. Terrible "policy". I won't be using your services ever again.

My Husband and I enjoying using BookIt for all our Vegas Vacations.

It was quick and easy and had a lot better deals than other travel sites.

Everything seems to be good to go...haven't arrived at hotel as of yet...we'll see!!!

We have booked several vacation trips with BookIt and have always gotten the best deals around! Bookit has a great selection of hotels and non-stop flights. Great job bookit!! Thanks!

The ** resort fee should be disclosed upfront!!! Not on the last page in fine print. It turns a deal into a "no go". Whether it's BookIt or the casino... Very unethical marketing! Very disappointed, will never use again!

She was very helpful in getting my booking complete.

So far so good.

The BookIt.com prices did not include the additional fees added by the hotel. Other sites include the fees. BookIt.com had the fees in small print that I unfortunately did not see and found out about only after booking. One of your competitors was $136 cheaper but BookIt would not match because it was not a hotel only booking. It is not clearly stated in your guidelines that it needs to be hotel only booking.

Have used BookIt.com many times. Nice and easy to research and select a travel package that fits our need. A bit disappointed that your "price match" does not include all-inclusive packages like your competitors. We did not realize this until after we booked that it matches hotels only and not packages. As a courtesy to your customers, it would be nice to clarify the guarantee a bit more clearly.

Easy to use website. Found what I wanted. Booking was simple.

Additional fees for rebooking to a sister company is unacceptable!

I booked our family vacation last year via BookIt... It was easy to find just what I wanted and with pay delay...it's purely painless. Looking forward to family time at the end of summer.

Good prices and easy to use website, but they failed to mention the $50 'resort fee' that I would be charged on check in until AFTER I entered my payment info and got charged. These fees should be explained PRIOR to entering payment info.

We booked our Spring Break vacation in Florida over the phone with Genevieve. She got us a great rate and even helped me locate the property on my computer so I could view it before we booked. She was very pleasant and patient with me. I tend to be very particular about where I stay. We had a great trip and will book with BookIt.com again.

So I waited for about 3 hours for customer service, customer service at its worst, even after have spoken with the supervisor, who never contacted me back as she claimed she would. However I must say, when I finally was in contact with an agent after 3 separate times -- I spoke to an agent named Sheryl -- she was on point and was understanding to my issue. Sheryl remained on the line with me contacting the hotel directly to resolve the issue I previously had. She was competent and apologetic to the hold time while helping me out. I thank you so much. Please share your expertise with your co-workers. It is very much needed, especially when the most important goal is to keep the customer happy. Thank you Sheryl and Antoniette for your excellent ways in customer service.

After booking I was informed of an $18 per day 'resort fee'. This made the entire transaction not worth the time and effort to book. The hotel's website had the same price, but at least they informed you of the fees FIRST, not after booking.

Great customer service and pricing. Everything was looking good until I looked at Spirit's price for baggage and seating. To check in bags and pick seating (cheapest price) it will cost me an extra $450... I wasn't expecting to have to pay that much for bags and I guess my family and I will just let the airline pick our seating since it's so expensive. I'll still be stuck with the $26/bag/person x 4 will be $208 which is expected but not able to select seating.

Excellent customer service. We'll come back again. Thanks Tracy **!

I find your booking process very difficult and it does not even give a confirmation number to use when checking in. It was not this bad last time I used your services. I guess I may have to look for another service next time.

Simone couldn't have been more pleasant and helpful. The whole experience was easy and painless. We will definitely use BookIt again. We can't wait to touchdown and celebrate our honeymoon. Simone even arranged for a surprise to be waiting for us upon arrival.

Friendly customer service. Very helpful.

Change date of travel. Excellent customer service. Without any problem.

The cost mentioned a resort fee the hotel may impose. The total cost was about $40 more than the two night stay. I erroneously assumed the fee was included and clicked BookIt. The final page acknowledge my booking and also mentioned that I might be charged over $30 more on arrival. I tried to back up a page to reconsider my booking using the page back arrow and it tossed me off your site. Any valuable customer would be provided full info amassed together before they commit to the fee. BYE.

The process was great with booking, downpayment and receiving the knowledge of how the 3 month payment installments would go. This has been the quickest and greatest experiment with finding a great resort for a family vacation.

Last night April 9th my husband and I tried to book a vacation. We found airfare and the hotel we wanted at a price within our budget. We paid with PayPal and hit the BookIt button. We instantly received an error message saying to call them, which we did straight away. I was told the error was because my husband and son have the same first and last name but different initials. The agent told me the booking didn't go through and that I should rebook putting their first and middle names in the first name spot. I thought that was odd since messing up names can possibly prevent you from getting on a flight.

Customer service is horrible.

Booking was fair and there was a slight language barrier, but she was polite and I could see that she tried her best to accommodate me as best as she could. Thank you. After this trip I will decide whether to use your services. It is my hope that we will be satisfied.

Fast and easy.

I have used BookIt before and had no issues. However, I called to ask a question about a trip we wanted to book because another couple is going with us. The representative booked my trip but never bothered to tell me that there was an extra charge for her to do it! Only found out when my credit card statement came in. This is not the way I would think any Company would do business! I think I will use another website from now on!

I am extremely disappointed with BookIt. My friends and I purchased a package from BookIt.com November 26, 2015 at 2:35pm. My friend is turning 30 and wanted to celebrate in a big way. Friday, April 1, 2016 my friend's sister received an email stating that her and her companion have been relocated to another hotel. She called BookIt twice. The first customer service representative was extremely rude and told her that she and her companion each had to pay an additional $1,000 to stay in another hotel. I received an email the following week stating my companion and I have been relocated as well. I called Iberostar and they blamed BookIt. I called Bookit and they blamed Iberostar. I feel really upset and stressed this is happening two weeks before the trip. According to BookIt, Iberostar reneged on their contract with them.

The customer service person was nice and straightforward, helped me with what I needed. But the only thing I was a little upset about he was not accurate about the deposit fee I had to pay at hotel. It was much more than he told me I was going to leave. I would use BookIt again no matter what. Nice people.

When I started my booking online I entered that day's date (3/23/16) as my check-in date, for a 1-night stay. Check out 3/24/16 to book Paris hotel in Las Vegas... Their system changed dates on me. So I asked to please waive any fees due to their switching of my original dates I wanted and entered. Tricky how their cancellation reasons do not include error on their part. All choices were guest error, etc. I'm considering contacting PayPal for assistance. Beware!

Very easy to book and this was the best rate I could find online (and I did a lot of searches). My only issue is that I never received a confirmation email and when I tried to call the customer service line, no one ever answered the phone! Luckily, I was able call the hotel directly and get a confirmation from them. I do think BookIt.com should step up their customer service, but other than that, good experience.

Booked using the website and found it to be informative and easy. Within 72 hours I received hotel confirmation via e-mail from BookIt.com rep.

I was so happy to find BookIt.com! I looked at dozens of travel sites, and none of them were as easy to use, or had better deals! We are so looking forward to our trip, and all of the guest reviews that BookIt posts really helped us make our decision!

My rep Tarnisha was amazing! Very hard to find good customer service! She was so patient with my booking process. She answered every question I had about the book plus more! Anytime I called she answered and found the best deal for me and my friends. I look forward to booking only with her in the future!! Please give her praise because she was awesome.

The first time I contacted a live agent it was confirmed that much of the info regarding the property was incorrect, and she told me she would get back to me with updated info that same evening. I did not receive a call so called again several times over the next couple of days to the agent and never received a return call. I called again yesterday and decided that even though the info in the property had not changed, I could still book and guide them through the errors that were not correct to get the booking right. This still took two hours, and I am not convinced I am going to get what I booked and that BookIt will honor the hotel policies and fees when we arrive. The price quoted, and then the bill I received had a $240 difference in taxes/fees, but they said it was a glitch in the system.

After comparing several different searches for hotels, BookIt provided what appears to have been the best price for the level of value for which I was looking. The process for processing the reservation was straightforward and intuitive. Overall the process was excellent and I will use the service again.

Excellent customer service with my representative over the phone. She was very polite, informative, and attentive to my needs.

Great service. Very easy. We use you'll all the time.

There was an extra 30.00 resort fee charged at check in. We would not have paid that much for this place had we realized there were going to be additional charges.

I have called BookIt several time in the past 30 days. I couldn't decide which hotel to pick from. The representatives were all so nice, patient, and so helpful. I got a great deal. I will definitely book with them again.

I use online sites all the time and I will never use BookIt again. I plan on telling my friends and posting it on Facebook and other sites how when I checked into the hotel they charged me an additional $65. BookIt sucks and rips people off.

This is our second time using BookIt for vacation. Adam and Rebecca has been awesome, excellent in answering questions and having patience with us. Our Jamaica Resort was wonderful and cannot wait to see Aruba Resort in June.

The initial room cost page gives one rate, then a much higher rate when you go to book. Not to mention, the resort fee that is to be charged is not mentioned until AFTER you book and cannot cancel booking without paying the $25 cancellation fee.

Easy to do. Only thing is the resort fees at the time of check in. So when you book, it's not the total price.

The registration process was very pleasing. The representative was very nice and helpful.

Fees shouldn't be hidden in the terms and conditions. We booked our stay and then we were sent an email with the other fees. Phone lines to BookIt are horrific! Total of 4 hours spent on phone (mostly on hold) trying to fix issues. Will never use BookIt.com again. We get to our hotel and have to leave and go to another hotel to check in. Finally make it to our room to find it being the filthiest I've ever seen. Furniture ripped, stains on bed, couch, and carpet. We have to leave and drive back to place we checked in at and were given another room. We get back to our new room to find someone else was already in it!! Needless to say, it took an act of congress to get our refund!! Lesson learned.

We stayed at Sleep Inn, Six Flags and it was terrible. The room was filthy. The bed and bedding was so dirty we could not sleep on it. I took it to the front desk and was told to just leave it. After housekeeping came by I had to clean the floor, so they gave me a broom and dustpan. The breakfast bar juice dispenser was sour. The room was supposed to be smoke-free but all you could smell was smoke. Do not have elevators for the elderly and disabled. Not worth the money.

Was easy to use. Best rate.

The booking was easy. The price was great. Now let's see if it actually happens.