BookIt.com Reviews

Wrong hotel and booking!!! This hotel switched over to a Days inn two years ago!

Called and spoke to Jared 3 times. All three times he was WONDERFUL!!! Definitely made my experience easier and he answered all my questions and was very helpful in processing payment. Patient and polite. He also helped my cousin book another room and he was great with them too! If there's anyway to give him personal feedback, please let this gentleman know he MADE MY DAY!!! Thank you!

We made a hotel reservation in Vegas through Bookit, but Allegiant airways cancelled our flight causing our trip to delay one day. Some members of our party made their reservations directly with the hotel and were not penalized for the schedule change. We were charged a full night's stay plus tax and fees for the night. We missed because we made our reservation through Bookit. Bookit claims to save you money, but if something happens to change your schedule, you're much better off dealing directly with the hotel. Lesson learned.

The website was easy to use. Adding a live chat would be great.

Staff was professional. Everything went very smooth. Room was clean, no complaints. I was able to book last minute. The room was under $100 a night. I was pleased.

Well done. Great people to work with. Friendly and very informative. Thank you for a great job.

Thank you BookIt! And most of all thank you to Jessica! If you want to book a trip ask for Jessica. She is amazingly patient and she has a great sense of humor! Who likes a serious advisor? LOL. Thank you Jessica!

Had a great experience calling customer service. They helped me get the best rate!

I loved the professionalism of the operators.

Very easy and always good prices. Great experience again.

Great, especially with all the help I got from Melody **. It's good to know that a person was on the other side of the telephone. I will recommend this link to all my friends.

Finally made my decision to go to Vegas. Lots of choices but finally narrowed it down. Was pretty easy process - just read the fine print.

I called BookIt customer service due to the fact I had booked wrong dates for vacation and needed it change. I was very please and happy because it did not take the customer service rep long to answer phone. It was less than 2 minutes to answer and right away the rep help and was professional with my situation and canceled my trip and I was able to rebook with correct dates. Thank you so much Bookit. I give 5 stars.

Was easy. I just wished that it sent me an email confirmation.

I had the pleasure of being assisted by a representative at BookIt name Tynesha. She was awesome. She made my planning experience very easy and pleasurable. She was customer focused, professional while still being friendly and patient. Great customer service!!!

This actually allowed me to stay at a hotel of my choice! Giving me time to make payments rather than one giant lump sum. Cool beans! Was an easy to use site. I'll let you know once the trip is closer. Hopefully all things go smoothly.

The representative that I worked with was very friendly and helpful.

The person that helped me was extremely nice and very helpful.

I always use Bookit.com when booking a vacation. Every time has been a great experience. Love the PayDelay feature!

1st time on the site, super easy and user friendly, great price.

Just booked our trip. Excited to see how everything pans out.

I will always book with you now. I booked through a resort and it was horrible.

Good, well pleased, will book again for last minute trips and deals. This was my first time using BookIt but will not be the last.

The site was very easy to navigate through. I have no problems with the site. It is so nice not to be stressed out over a website.

This is the fourth time we have used BookIt for our travel needs. You just can't beat their deals! Have never been disappointed and have recommended BookIt to not only friends but strangers alike. Will continue to use BookIt for our travel bookings!

Super friendly website. Love the many options for flights & hotels. It's so much cheaper when we book with BookIt.com & we will for sure use them again in the future!

Very easy to understand steps and thorough explanations. BookIt.com takes the stress and hassle out of making reservations!!

My new wife and I booked our honeymoon through Bookit.com. This is not the first trip that we booked with them and up until this time we have had good experience. Well this trip turned into the worst trip we have had... The night before our trip we printed out our itinerary showing that our flight was to leave at 630am. We had arranged a limo service to and from the airport. We arrived at the airport 2 hours early like you are required to do only to find out that our flights were changed without us being notified and according to the airlines they were changed over 6 months prior. The flights we were on now left at 830am. Finally when we arrive at our destination it is 3 hours later than we originally booked. On the resort we meet with our representative to arrange our transport back to the airport from the hotel. We are advised that we are leaving at 930am and our flight is departing at 1230pm.

Great service, very easy to use and with the best rates. I would recommend to any person looking to travel in the united states. Many different hotels to choose from makes picking out the perfect hotel very enjoyable and pleasant. Will be using again.

I love the BookIt.com website! It's extremely user friendly and I have even called customer service and they were friendly and helpful. I will always check the BookIt.com website before I book my next trip!!

Please cancel. I booked the room at the Flamingo but your site had the Aug calendar up not July. I did not catch it. Please cancel and send credit to my account.

Initially the online process was very easy. After booking trip an error occurred with a portion of the package. After calling customer service, who was extremely helpful and nice, the issue was resolved in minutes.

I did enjoy using your site to book our vacation. A concern would be to make it easier to go back and compare amenities and different rooms available. That was often frustrating. I loved the pictures, but feel you need to update more frequently. Make the purchaser excited to see what it is they are looking forward to. This is the first trip of this kind for me and the planning is a big part of the fun. Can't wait to be at our choice and enjoying it all. Will definitely use this site in the future.

I booked my honeymoon package with BookIt.com through the online portal. I had no problem finding the hotel and flights I wanted but ran into trouble when attempting to book the correct flights and seating. Each time I tried to book the preferred flight, the site defaulted my order to another flight each time. Not wanting to lose the room reservation, my fiance and I booked, thinking it would be no problem to change or upgrade the flights once initially booked. This is where BookIt.com really failed us.

Hotel looks great from outside. Room was Ok nothing fancy - no comforters on beds just sheets. WiFi was very spotty, elevators did not work. Had to carry luggage up 5 flights. Also door handle to room broke off in my hand.

This was about the worst booking experience I have ever experienced. If you will check your records you will see that everything was cancelled. All of the cancellations came with two nights the same Hotel same weekend with just myself. Interesting right? And only be topped by Spirit Airlines booking me 7 flights on the same flight same weekend and then your representative had the audacity to tell me it was my fault! Yes well why would I book 2 rooms on the same weekend? And why would I book six flights on the same flight really? I dealt with probably four different people at 2 hour increments. This was the biggest waste of time of my life! And I can assure you I have told everybody about what a nightmare it is to book with you. Let alone get a hold of you after I realized everything was screwed up. And maybe don't send me anymore "thank you for booking with us" because you didn't understand I didn't book with you right?

I am exhausted... Was searching web reading blog forums and reading comment after comment trying to pick the best resort for our special day. Once this was done shopping packages with reputable companies BookIt met my every requirement.

I would just like to say, that it's not every day you can connect with a service agent who truly look for the best deal for the customers. I'm speaking about Leslie. She was great. She not only got me a great price for an Vegas hotel. She help me plan a dream trip for my mother. She spend at least 30 minutes with me to secure the best deal. I only hope other people are lucky to get her. Thanks Leslie.

This site was a breeze to use. I would like the option of having more filters on the mobile site and the desktop version. Compared prices and options with other sites and this one was best the majority of the time. They offered hotels that CheapCaribbean didn't. One thing I did get frustrated at is the number of times we had to try to finalize the booking because the flights - times/prices - are constantly changing. We ended up with a great one though. Would recommend them to a friend. Here's to hoping the trip is just as easy.

Great customer service! He answered all my questions. Had a great experience.

Booking online was easy and customer service was excellent. I called at 10:30pm and they answered all my questions without hesitation.

Great site! Excellent booking service. Easy to use, awesome deals! I will use for all my hotel needs.

I have used BookIt several times when planning a vacation. The website is easy to navigate. If I need to call and speak with a representative of the company they are pleasant and helpful, always meeting my needs and requests. I look forward to booking additional vacations with BookIt. I research before I book a vacation and have found your company has competitive prices.

I was very pleased with the service I received from your representative. She was very resourceful in helping me to make a decision.

So far using BookIt has been easy and has the best prices! Love your site for all of my vacation planning.

Leslie ** made me feel like a queen. No other travel agency ever gave me their undivided attention like she. I enjoyed her personality and I respect her expertise. She is wonderful and the next time I book, I will ask for her if possible.

I was told by a representative with BookIt.com that if I modified my trip on my own, online, there were no fees. I went in and changed the dates of my trip and later received emails from BookIt that they were charging me a $25 fee. The website also does not indicate anywhere when modifying the dates that there will be a charge for this. I am not happy. I have used BookIt.com for over 5 years when scheduling travel. I like the convenience of the pay delay. However, going forward I may just book through my travel agent and save myself the annoyance and surprise fees. This trip may be my last one booked through BookIt.

Could do better. Fees associated with booking, all the emails before you are actually booked.

Thank you for the help and assistance in what will be a wonderful vacation!!

The rep I spoke was very helpful and pleasant.

Very good service online and good options and easy access to look the hotels.

I tried booking online but kept getting an error. I ended up calling 8664013283 and spoke with someone named William. He was above helpful. Very knowledgeable and pleasant to talk with. I would ask for him any time I am booking a vacation, which I will be using this site again instead of the previous one that I have always used. I was very pleased with your customer service.

I called and was able to select different flights to coordinate arrival and departure times to be able to travel to and from airport with family members coming from different cities.

Courtesy, patience,and professionalism was extended to me by the agent Nicola **. I was not satisfied with my original resort bookings, and she spend a lot of time searching for one that fits my budget and desirous accommodation. When you're on the other end of the phone and have so much request and not being annoyed, you know you're receiving quality service. Thank you Nicola, keep up the good work.

First time user of BookIt.com and I must say I am very pleased. It was as easy as all other travel sites, but the price for the specific hotel/flight combo I wanted was cheaper! Placed my order this morning and am very happy with the communication from them thus far.

My experience with BookIt has been absolutely horrible! They are completely unprofessional and put you on hold for (at least) a half hour at a time because they have no clue what they're doing. They charged my card 4 times and it took over 3 hours to speak to a manager to fix it! 1 month prior to the trip our flights were changed with 8-hour layovers to and from our destination! Defeats the purpose of a vacation! Would not recommend to anyone ever unless you like wasting your time and money!

I've booked with you guys before. I'm just having a hard time seeing my hotel info.

I would definitely recommend to a friend!

The persons I had spoken with were very helpful and went the extra mile. Will use again.

Las vegas booking - Well I signed up on your website and you guys sent me some promo codes and the promo code today try to use. Said that it was $150 off if you work 5 days or more but when I went to pay for my trip the promo code didn't work. I think that sucks. If you guys ever type something like that you should be able to use it when you book your trip so I'm not sure that I would use BookIt.com again.

Tamara was extremely helpful and knowledgeable and made sure that all details were covered. I booked a vacation for 12 people with half of them coming in from another city. She was able to get us connected at the layover so we can fly into San Juan together. The only downside of this experience is that it took 2 1/2 hours on the phone to make it happen. To be fair, part of that was my fault as the children's birth dates between now and departure changed their ages and we had to go back through the entire process a lot of times. She gave me her extension # to ensure that I have can have contact in case of any problems that may arise or if I want to book excursions for the trip. Thank you Tamara!

After an ongoing issue I am so sick of BookIt. I will never book with this company again. Customer Service is so rude and refuses to get you contact information to complain or report them. I Hate Your Company.

Very friendly and knowledgeable. Thank you.

I have not taken a vacation in over 5 years. So when I began searching the internet for the hotel I was like a fish out of water until I found BookIt and it was just fantastic. It had all of the information I needed to book my 5 nights in Destin. Thank you so much!

After receiving incorrect information yesterday, the representative made rescheduling a breeze. Can't wait for Sandals in Exuma late September. Bookit.com is awesome!

Willie was great and I will be calling him again to assist me with making arrangements for my next vacation. As long as this one he helped with is amazing.

My agent was over the top helpful in assisting me with my family vacation.

For the first time trying this website and it was great and a perfect place for my family.

Quick response and accommodate to our changes and options.

The booking rep, Shaquita, was fun and eager to find out the information that we asked if it wasn't readily available. Joyful experience.

Easy to use. Been shopping all week. Best prices.

Great customer service. Very knowledgeable, kind and courteous!!! We will definitely book with BookIt again!!!

This is my 2nd time booking with BookIt. And I love the PayDelay. I can actually budget my money and spread out the payments before my vacation. Greatest thing I ever did. Thanks.

This will be our second trip down to the Hard Rock but our first through BookIt.com. Booked on here because of the 4 payment plan! Great option to stretch a dollar over time! Thanks BookIt!

BookIt was the best website that I could book my trips. From the staff are very nice and they try to help you out the best way they can to make sure you receive the best deals.

I was apprehensive to book because it was suggested by a travel agent never to book online. I had a few questions and called and the representative was very professional and answered all of my questions. The deal was the best out there as well and made it easy with an opportunity to put only $5 down to hold the reservation and stretched out over 4 installments. This was a great way to budget. When calling a travel agent they needed full payment. Thank you BookIt for this first time but not the last time opportunity.

I am so glad that I called and spoke to Jeremy. He listened well and was able to find me the perfect trip at a really reasonable price (better hotel for less money). He spent extra time trying to find the best flight, and also answering some tough questions with regard to our travel needs. I will go directly to him for my next trip for sure. I never expected to get such personalized customer service when using an online travel deal site.

I was very happy with booking until I found another booking site with the same offer for $235 less than what I paid. Taxes and everything. I was just assuming I was getting the best deal, turns out I didn't.

Booking was easy. Wish I would have be given more flight options over the phone instead of just the cheapest one. I would like to see ground transfers included in the cost like CheapCaribbean.com does. Spelled my husband's name wrong at booking so that was a mess but wasn't a terrible problem.

Our BookIt advisor, Eveony, could not have been more professional and pleasant. We will surely book through Bookit again in the future!

The booking was easy and fast. The reviews of each hotel helped in decision and cost was very reasonable.

I received the lowest price at The Yalmakan hotel in Cancun Mexico. No other site was close in price. I have used BookIt before and we'll continue to use it.

Somewhat dissatisfied. Site kept kicking out and finally was able to book but price went from 98 dollars to 139 $. So now paying almost $100 more.

The guy I worked with from BookIt.com was amazing, patient and worked tirelessly to try to save me money due to the fact that I had to change my travel dates and was incurring a lot of fees doing so. He was a pleasure to deal with.

I have booked multiple vacations through BookIt and I love the site and working with them!

GO TOM!! Thank you so much for all your help.

The BookIt website is excellent for many reasons. The first being that the website is fast. Another reason is website is very convenient to use. The next reason is it is so easy to book a vacation! The last reason is the website has a lot of great deals on vacations, thank you!

Great! Very user-friendly and easy website, with the best price available.

Easy to use and usually has what I want and need at the price I want to pay.

1st time using Bookit.com for booking my vacation and was impressed. My hubby and I were going to Vegas for our 12th year anniv. but recently strapped for cash. Loved the payment plan option, helped us be able to book a great deal prior to payday!

It was really easy to book my vacations to Punta cana with Bookit.com, but after 48 hours since I did it, still have no my itinerary and airline name to my trip.

Had a great experience with the agent that helped book my trip. Everything was easy and quick.

The trip was awesome!!! The only annoying thing is that the flight canceled and we had to wait for the next one but the resort is nice and the people were nice.

Everything was great. I made the best choice.

Was clear to search and simple to use... No hidden fees!

This is my first time using BookIt.com. They made it really easy to plan my trip to Las Vegas and I feel they got me the cheapest and fairest prices on flight and hotel. I look forward to using them again on my other trips I'm wanting to take. I hope this help you.

I've had a horrible experience dealing with Bookit. I would never recommend them to anyone. They told me they'd call me back regarding a issue and they haven't returned a call to solve the issue. They hang up on you numerous times when you call regarding the issue. Don't even ask to talk to a supervisor. They don't any good either. Horrible experience all around.

I had to stay in the hotel because my flight was rebooked for 24 hours later. The hotel was clean and the room was nice. Breakfast was not included in the price. When I asked them for it they mentioned breakfast was an extra 30 dollars. Since I did not have any place to go until my flight I asked for a late checkout and they charged me 25 dollars extra for another 5 hours at the hotel. Overall my experience was good.

Easy, best price. Better than expected!

The rep who helped me book our trip was very helpful, knowledgeable, and patient. I really appreciate the time he took to make sure I booked my trip right and he was patient and informative. Thanks for such GREAT service.

Booking was easy and I got good deal, at least I hope so. Also hope hotel will be as good as recommended, never have been there before. Wish me luck, I recommend this website and hotel to my son and he booked same as we did. Website easy to navigate that helps a lot.

Excellent, efficient service. Lady who helped me was very friendly and efficient.

Was very easy to get a room at a reasonable price. I will definitely be using this again.

Sirata beach resort - Hotel management is horrible. Dirty environment. Pictures online their website are not what it is in person. Very dirty. Had hair in my tub!! Dirty floor and toilet! A day wasted, spent 7 hours dealing with the issue. Changing rooms 3 times!!! Toilet handle sticky! Matress and sheets stained! Not worth 161 a night. Worth 15$ a night. Very very upset. Front desk was not accommodating and understanding. They need hospitality skills. Very rude. Manager was very rude. argued with me over the phone. I work in a Hampton inn in Indiana and the standards of this hotel are horrible and should be shut down! Couldn't believe how dirty!!! Would not refund my money back or walk me to another hotel for the night. Very poor hospitality skills. Who is the inspector of this place? They need to come more often or a new person needs to inspect!

Thanks for booking my room. I hope it's nice.

Excellent service and it is a breeze to book a hotel for the best price in Las Vegas!

I was on hold twice for a very long time. Also, the woman I spoke with was very pleasant and wanted to be helpful, but she did not know how to answer any of my questions without talking to her supervisor. I was asking very basic questions. The people answering the phones should be given enough training so that they can answer basic questions without having to go to their supervisors.

Made it really easy to find a great deal for the resort my family and I wanted to visit.

Booking our girls-getaway trip was fast and easy. Will only use bookit.com from now on. Looking forward to booking our next trip. I am now a huge fan of your site.

Amazing! Booked me in 15 mins and got a promo code for 70 off.

I will never use this site again! I needed to correct a mistake in the number of guests in the room. I might as well book direct and get 2 rooms and still would save on total spent. Couldn't even understand the representative trying to assist me!

Booking with BookIt was fast and convenient. Agent was polite and efficient. Hope the vacation will be as satisfying.

The staff was wonderful & accommodating! The rooms were great, clean and comfy & cool. Great breakfast! The only problem was I couldn't get the TV to turn on & off with the remote. Haha. Minor thing.

Quick and easy booking. Very convenient PayDelay. Low prices, will definitely use again.

Customer service very helpful and polite.

DO NOT USE THIS SITE. I am so upset! I thought this site was like most that strives to service its customers... NOT so. After filling out the booking date, info, terms & conditions, I hit 'BOOK NOW'. When the next screen came up I noticed it was for the wrong date. I immediately called the number and was SHOCKED to learn I had to pay not only a $25.00 hotel fee but an additional $25.00 cancellation fee!!! A total of $50.00 for a $66.00 reservation. Really???

We had the most horrendous experience with BookIt!!!! Spent hours on the phone waiting to speak to someone about changing flights to be hung up on accidentally twice!

Puerto Vallarta all inclusive - I had been researching all inclusive vacations on Bookit.com. One day the price would be different from the previous day. I took a chance and called them. I spoke to Steven and he was very helpful in getting us the very bottom line price for our 5 day all inclusive vacation. Steven took care of our flights and hotel reservations over the phone and then emailed me all the reservations. We've used BookIt in the past and will use them again.

Many extra charges imposed upon arrival weren't easily seen until finalized. The charges include "cleaning fee", "registration fee", "amenity fee", "additional fee", & "damage waiver fee" with extra charges totaling $227. The imposed fees on a $502.47 hotel bill seem excessive & unreasonable compared to my previous travel experiences. If I choose to cancel to avoid these charges, cancellation charges of $50 plus an additional $25 fee is imposed. It's just confusing and excessive.

I have booked through BookIt.com before and gone on wonderful trips. This time, my husband and I booked a trip (hotel and flight) to Miami for our one year anniversary. This week, we found out that we are pregnant. Our trip is in two weeks and we have been reading about the increased Zika cases in Florida. There are many in Miami, and we do not want to go. The first trimester is the most dangerous one, and BookIt.com is refusing to refund our trip. Yes, we had booked Miami to enjoy our one year anniversary but since we are pregnant and Zika is spreading in Florida, I can't seem to understand how BookIt is not concerned about mine and our child's safety. I feel terrified over a trip that was supposed to be an enjoyable one.

Easy to use and fair pricing.

I am very happy with how my experience went with using BookIt.com for my trip. Not only was it cheaper but I got added bonuses. I booked over the phone and they really worked with what exactly I wanted and getting the best rate for it. I will use BookIt in the future for my next vacation!

Overall, I am pleased with BookIt.com. Finding the accommodations was pretty easy. However, I'm a little disappointed with the lack of flight flexibility (choosing depart and return flights). You cannot choose them independently. Also, the lack of dates for both departure and arrival times can make things a little confusing. I had to change return date altogether (and therefore paying a higher price) because it was not clear on when the return flight departed from my destination. Otherwise, everything is pretty straightforward, and BookIt.com by far has the best package deal prices around.

Asking questions over the phone made this experience better. The operator was well-informed and helped me make a good choice for my vacation. She was familiar with the resorts and could tell us details that helped a lot.

What is the point of booking through the website if the hotel never receives my booking info? Could be the Hotel's fault; they were AWFUL by all standards. Still, the experience itself was no good.

I never received my confirmation email with the information that was needed for my trip! It also takes a VERY long time to speak with sales rep. for questions and or help!

Sarah ** did a great job at keeping in touch with me to finish a long process of changing my vacation around. She was very patient with me and explained everything perfectly!

I discovered BookIt by mistake and the best thing ever. Great deals and payment options.

He was extremely helpful and nice. He had a lot of patience with me changing my choices and he kept giving me many options.

I do not like that fact that they don't offer price adjustments. I revisited their site only to find the price had gone down and was told it had been more than 24hrs... Which it was but only by a few additional hours. Once you "book it" you are basically left to deal with your hotel to make any changes. I typically use Expedia which I love the flexibility as you are allowed to cancel your entire trip 24 hours after booking w/o penalty. Here they want you to pay 25.00 for everything via phone... First and last.

I accidentally booked the wrong weekend. I meant to book the 15th-17th, but I booked 22-24th... The hotel had the weekend available. Same room. Same amount. I called & ask to change my dates because I made a mistake. I stayed on phone for 20 mins & they could not change the date. Although this was my fault the other dates were available w/ everything the same, just a switch of weekends. Didn't make sense & if this problem could be solved I would book all vacations w/ BookIt. :)

All the booking process was extremely easy. I loved it!

This is the first time we've booked an all-inclusive vacation. In conducting our research, we combed through a lot of websites. Bookit.com was one that we always came back to. The site was easy to navigate, and full of informational videos. I'm hoping that we feel as comfortable and content at the end of our first all-inclusive experience, but I must say that the booking experience was super easy.

I have try to book a vacation package for 8 people so website told me to call and book. I have checked per person price at lower rate by $679 and they booked me at higher rate by breaking up my package and booked separate by charging me in 5 different times and when I called customer service within 5 minute they didn't change and try to charge me $20 more which was not appropriate or helpful and they are making excuses now. If I cancel or rebook I will end up paying more on penalty even it's not even 24 hrs. Such a horrible experience.

Great website. Everything is easy and accurate with Bookit.com. I recommend it to everyone.

She took the time and was so helpful! We haven't been to Destin before--so very grateful with her tips and hints! Answered all my questions! So kind!!

I'll divide my review in two portions since I had to call BookIt twice. 7/4 - I tried to book online and the coupon code (2X100) would not work. I called their support line and the lady could not get the code to work either and eventually hung up on me. 7/5 - Online booking would not work again (1X100), called the support line and got a really helpful lady (Beca **). She couldn't get the coupon code to work either but she booked my trip and did a refund. I would give her 5 stars. BookIt really needs to fix their website so that their coupon codes listed on their site works.

Excellent experience. I was having a problem getting the flights I needed. Called BookIt and the agent worked with me until the flights I needed were booked. Very good experience and excellent customer service. Very good prices and many hotels to choose from. Will use BookIt again!

The site navigation was a bit complicated compared to other sites. The pricing was good. Not a good selection of pics or hotel information. One thing I was kinda dissatisfied with was a 120 resort fee was not disclosed until it was booked and the itinerary was emailed to me.

This is the first time that I book with your website and I was looking forward to the $50 gift card to restaurant.com that you advertise free on your website with the hotel and nights that I booked. When I informed the person assisting me she told me it was too late to provide this that I had to tell her before. I don't agree with this as I am the customer and your company is the one providing this incentive so I don't understand why I would have to tell your agent in the beginning of the reservation as this should be known by the agent that is helping me on the phone.

It was fairly easy and did not take too long.

Easy process. Great deal but flight with a 10 hr layover doesn't sound good.

Booked the resort with ease. Prices excellent. Easy to use site. Full details on resorts with pictures and description. No hidden fees.

I just want to say that my booking representative Willie ** is absolutely great! I had to call in about two times and re-book my booking and he was so patient with me and very professional at the same time. I could go on and on about him but to sum it all up let's just say he's great. Thanks so much Willie.

Easy to use website, no hidden buttons. Gave us an awesome price, more than half the quoted price off from a neighboring hotel.

The agent spent over 1 hour with me and my bank to figure out the issues with my debit card. He also was able to save me 200 bucks. I will be returning when we're ready for our next trip.

Booking 10 year anniversary trip was easy and a great deal. The hotel was a great deal and a good surprise for the money.

I found BookIt online. I was having a frustrating time online so I went for help. I was very happy with the service. He was very patient with me and helped me tremendously. Thank you for being there!

It is a very user-friendly website. I look forward to my second trip to Mexico through BookIt.com.

To be fair, I found the website to be well designed and easy to use. Also, the BookIt rate was slightly cheaper than almost all competitors, although the customer service was subpar. I booked my vacation at 9:30 am and by 11 am BookIt was offering the exact same package for $30 cheaper (which I believe was attributable to a change in the service fees charged). I realize this is not much. Albeit, I called, explaining this change in less than 2 hours, and requested a credit for the change in fees (which is really unexplainable in my opinion).

This was quick and very easy to do. Received a excellent rate also. Very happy.

The customer service rep was very helpful and courteous. I would recommend BookIt.com for any travel needs.

Website was easy to use and the customer service rep, Andrea was extremely helpful.

Very professional, helpful and extremely nice. Makes the hotel booking a pleasure.

Very helpful. Great booking experience. Definitely would recommend you to everyone.

I entered a coupon "1X20" and it did not deduct from my total payment. I also downloaded the application on my phone to get the 10% off at booking as stated on the website but I didn't get that discount either. Very disappointing!

Niagara Falls trip - Everything went pretty smoothly. The only complaint I have, is that I signed up for your account and wanted the discount for booking the 3 night minimum for the $20 discount but it would not apply. We shall see if I get what I signed up for and the room with a view of the Falls...

Hotel St. Marie - Reservations were easy. Had to make change in my reservation and it couldn't have been simpler! I was quickly credited for the change.

I booked a trip to Costa Rica through them. I looked at the nice pictures of Cocoon Hotel and I thought it would be ok for me. The shock came when I was there. The room dirty, smelly, not Tv, not enough light to read, no warm water in the morning. I don't know if these internet companies if ever visit a place or if they know what they are selling. Anyways, I will never book through them and I will post all over the internet for others to be careful. They do not respond to email complaints and don't do anything to resolve the problem. I called them from Costa Rica and they said that they are not able to refund my hotel. The locals of course do not want to refund. In one word, a totally ruined vacation. Thank you Bookit.

I was told if I canceled by 11th it would be no charge. I call back within an hour. They charged me 75 to cancel. They flat out lied to me. I would never recommend to anyone.

To be fair my online experience today was very easy and flawless. No real issues to speak of. But that was not the case yesterday when I attempted to book the same trip but with very different results. At the end of booking yesterday I was shown a message advising that my flight bookings were fine but my lodging had an issue against error code 18458466 and for me to call a toll free number to get the issue resolved. That's when things got bad. The rep that handled my call was first off in a very loud area. I could overhear several other reps assisting customers on the phone. Granted this is not the rep's fault but something should be done about that.

When making a modification to the hotel reservation when using PayDelay, the Bookit site does not accurately reflect the total cost of the trip. If a prior payment was made, the total amount paid did not carry over to the new booking in full. When you speak to a customer service representative, they tell you it will cost $19.95 to get an complete statement of charges. Outrageous!!! In order to find out the total cost of the complete trip, you have to calculate it yourself.

I saved over $100 switching to Bookit.com versus the original deal I found on another site. I will always check bookit.com first now!

I'm currently reserved at the Grand Oasis Cancun and it's been an error with my room type. I arrived 7-5-16 and spent my day on the phone with no help and now this is my second day at the resort and they are advising me I'm going to spend it on the phone calling BookIt because they refuse to help me. This is by far the worst situation. I'm here in Mexico with a party of 7. Instead of enjoying I'm spending it calling BookIt and being lied too.

This is the first site I go to when I am booking a trip. The prices are always the cheapest!!!

First time on Bookit. Very easy to use and I'm looking forward to using it more often.

Customer service was very helpful and made it easy to make a reservation.

Purchasing a trip was very fast and painless. Recommended this service to anyone. Great website with clear options and pictures for where you're staying.

Last minute book they make it happened. That's excellent.

The price changed (more expensive) before our very eyes. When we called BookIt.com they told us there is nothing they can do.

I think they are the best services to book your vacation.

Douglas was very patient and helped me every step of the way.

We just planned a trip to St. Martin for our anniversary prior to me deploying to Afghanistan (4th deployment). The websites we viewed and the resort concierge assured us that we did not need a passport. It wasn't until we drove several hours to the airport where we found out this was not the case. The Bookit.com website did not indicate otherwise. Even when you go to the government passport/customs page the information is not easy to find. We called Bookit.com and they told us we'd be reimbursed $150 out of $2000 we paid. Also, we could book another flight for a fee of $450. Talk about ruining our first true romantic vacation (without kids). I recommend a feature that ensures travelers verify travelling documentation prior to purchase. We fell prey due to lack of knowledge and trusting in the system itself. Customer service showed us no mercy and therefore we will never use or recommend this website ever again. Not military friendly!

Great service, good deals.

This is one of the easiest sites I have used and makes it easy for one to plan a vacation with payment installment.

My husband and I traveled to Florida and we're looking for a room and booked this reservation but then needed to cancel with BookIt.com literally 10 min after we booked it and the attitude we got from the representative was completely uncalled for. We knew we had made a mistake with our booking but the representative was very very rude and we were still charged 200.00 for having to cancel 10 min later. We will NEVER book through this website again and we've since told numerous people about the lack of caring your company has and told others not to book through this site as well.

I'd like to say that I've called numerous times to BookIt and didn't get the answers I wanted. Most of the agents seems unaware of current deals and promotions as well as help with coupon. All they were interested in was getting the booking over with. On this actual booking all of my questions were answered with confidence and care by agent Jacqueline **. Jacqueline was very instrumental in getting my booking completed as smoothly as possible by answering every question I had especially around help with applying a coupon.

The lady really help me out.

I was very pleased with the service I received from Shelia. When we were about to book the transportation after we reached our destination, the computer went down. Shelia said she would call me back and she did. I would definitely BookIt again and also recommend you to my friends. Thank you so much for making my vacation with my friends easier.

I tried to reserve a hotel through BookIt.com for 7/7-7/8. These dates were confirmed and reviewed by my wife and I. Upon confirmation it shows 7/8-7/9. We immediately called customer service to make them aware of the situation. A rude lady said it's customer error and it cannot be changed without paying a fee. We told her numerous times that this was not a customer error as she needs to review the original dates selected. She put us on hold and did not come back for several minutes. We have been charged the full amount with no reservation. While we will look for additional consultation as to how to deal with this unethical practice, we are shocked how poor the process and customer service is with BookIt.com. DO NOT USE! There are other options. We learned the hard way!

Very simple and quick. I have used BookIt.com before and will continue in the future.

This is our 2nd time and not our last to use BookIt.com. It is so easy and so grateful they have the paid delay option. Plus the information and pictures are so clear.

The experience was very good. No problems with initiating booking. Results were quick and no delay.

Site is very customer friendly and easy to use. Will recommend to people.

Getting married Aug 27, 16. Planned our honeymoon through you. Even though there were no special offers for honeymooners the price was great! Thank you.

Very helpful booking my trip.

I really disappointed about BookIt. Not help and protect customer.

I just booked a room in Gatlinburg... It even showed the room off of Loop Rd on the map. When I paid and got my confirmation it booked me in another country!!! It also says no refunds.

Tom was able to get us a great deal, wished I called him first. Wasted my time for a few days calling travel agents who was giving me broken promise and price keeps going up. Tried to attach a picture but server wouldn't let me.

I've booked trips many times with BookIt.com and referred them to friends as well as family. PayDelay is a very convenient and cost-effective way of budgeting for my family's annual vacation. Customer service has always been friendly and helpful, although the website is often so easy to use, that I've only had to contact customer service once. I will continue to use BookIt.com as long as PayDelay is offered.

The Wi-Fi wasn't accessible. Only available in lobby for 60 minutes per day.

I like the Ease of using Bookit.com and the savings are great too. Whenever I need a room in Las Vegas, I go directly to Bookit.com. I highly recommend the site.

I wasn't pleased with how flight wasn't able to change our seating so my daughter and I can sit together. I had to ask the kiosk to help me get seats together. Luckily did. I also didn't like the fact that BookIt didn't send me notification of my upcoming flight info as well as no information on the rental car company. When we arrived to Cabo, San Lucas I had to scramble around trying to find one I had reservations with and it's 4th of July weekend. There was hardly nothing left. I luckily after 40 min and not knowing where to go finally Thrifty rental had a car I ended up through them spending more money than what I was quoted. I won't be using this service again.

Fast and easy booking with affordable hotel prices. Thanks!

Needed to change hotels because the description to the room was not correct. The agent was very helpful and fought my case and was able change hotels with no cancellation fee from the 1st hotel. She walked me through each step and called the hotels on my behalf. Wonderful service. I book through BookIt for a lot of my vacations and will continue to use you and pass on the great service and great prices. Bad start, great ending.

As always my favorite site.

I booked our vacation to Mexico and worked with a really nice group of agents. The coupons were not working for the discounts so I had a real person book my trip. The coupon did not work right with her so we immediately had a manager help take care of the credit back to my card after the booking was complete. RARE actual customer service! Thank you!!!

This booking was the easiest I have ever done like EVER!!! I totally recommend this website to anyone. The lady was very nice and a joy to talk with.

This company is awesome.

When it came to having a problem with the hotel BookIt was unable to help. The hotel refused to help because I used bookIt. I would not recommend this service.