BookIt.com Reviews

Placed vacation reservation online, on June 23, 2016, was having difficulty with reservation and called for help. After being jumped from agent to agent, long periods of placed on hold, was told I was unable to be helped because system was down and agent could not pull up booking nor change flight reservation because it had gone through to airline. Every time I called I was given different information by an agent, spoke to total of six agents that day and after requesting to speak to supervisor, part of problem was resolved. Had to place two bookings, then call next day to cancel hotel portion of one of the bookings. At that point system was up and I was able to read terms and realized I had a window period to change flight details.

Easy to use. Found great savings!!!

It was easy. So easy and cheap!

Have no complaints with deal I made to Vegas with BookIt. This service fee at the hotels, even in downtown, a total rip-off. Wi-Fi, workout room, I pass, but have to pay 30-50 dollars a night? This is a total rip-off. Think next trip, back to MX. So far, they haven't jumped on this bandwagon. If I had it to do again... I heard the other day Congress is looking into this. (Don't hold your breath.)

Very satisfied with service. Staff was helpful in every aspect.

My daughter recommended BookIt, saying she got a better deal through you rather than one of your competitors. So I used your services today for the first time, found it easy and informative. Thanks for the good service.

The customer service representative was patient and took my wishes into great consideration. I was pleased with the accommodations that I was able to find. I booked a reservation for 10 people in celebration of my 30th birthday party. He made the experience painless. He answered all of my questions and clear up all confusion that can occur with such a large party. Thank you again for the help and your great rates!!!

Customer service representatives are very pleasant and helpful. My experience was quite positive!

Our second time booking with them! The first time, we were a little nervous! We called them to discuss details and they couldn't be any more accommodating! They helped in every way and we are travel "snobs" that were highly satisfied with the resort and Bookit!!

I was very patiently and graciously helped by Stacie in the amazingly inexpensive booking of an all inclusive resort hotel in Cancun (4 rooms, 5 nights, under 4K). Stacie did the hard work of grinding out the best arrangement for my family members and me. She was on the phone for over an hour and never pressured or became impatient. If there was anything I considered negative it was that with the reservation, I'm on the hook for $25 per person if I change.

Great customer service. I needed to change dates. NO PROBLEM WITH NO FEES. Very helpful and actually spoke to someone living in the Country. I will be vacationing therefore, I was able to get more information not found on the Internet!!

I had initially had a non smoking room, had to change dates and was booked into a smoking room when changed. I called BookIt and they took care of the change and got me back into a non-smoking room! Appreciate the assist!!

I am happy so far. I have yet to take the trip. The lady was very helpful with helping me find a resort we would be happy with. I looked for a long time then just called. She was helpful and friendly. She was patient and gave me several options. Let's see how it goes.

I attempted to reserve my room online but it would just sit there and think so I called. Very nice and courteous lady named Jessica helped. She was cheerful and helpful and she got my reservations made.

I can't believe how expeditiously my trip was taken care of. I had been planning for a month, it took the agent 10 minutes and I was booked and ready to go.. Wish I knew about BookIt.com before...

I had no problem booking the hotel. This was the first time that a travel site allowed me to use 2 separate credit cards to pay. This was pretty cool. I will definitely use again.

Very good experience with Cristina. She took care of everything professionally and timely.

I have booked three vacations with BookIt and every time things have been breezy easy!!!

Vegas in December - Although resort fees not overtly stated, they were found and reasonable. Great deal.

I called for Hotel Reservation and staff was very knowledgeable and helpful.

FAST & EASY. Try it you'll love it.

Great information for vacation rental.

Receptionist very accommodating, patient and helpful. He did not get aggravated as I searched hotels from my slow computer and reviewed the sites.

Website is well defined and easy to navigate. Promo codes actually "worked"! Ability to pay with PayPal is a huge plus. Great bargain vacation arranged in minutes. Thank you. :)

I have booked with BookIt for the past 7 years without any issue. This year, my room was cancelled not once but twice! The second time was 2 days before my trip began and also a holiday weekend. I felt like no one cared about the inconvenience that it caused me as the customer. I had to then find a room last minute during a holiday weekend. Prices were outrageous. Had I booked these resorts 30 days prior like my original booking, I would not have had to pay as much. I am totally disappointed with the level of customer service provided. I do not plan to book with BookIt in the future. Everyone that I have recommended in the past will now know this situation as well.

First I would like to say it is quick and easy and was recommend by a travel agent friend. I was disappointed however because when I found what I wanted, I had to call and make sure it was ok with the other party involved and when she agreed and I went back to get it, it had gone up $200. Now only a little cheaper than the hotel was gonna charge me without paying up front, but really wish I could have gotten the same price as 5 minutes before. If it comes up cheaper before I go on my trip can I get the cheaper price? I probably won't use again unless I have it ok'd by everyone involved before I make the call. We are going on a baseball trip with grandson and on a tight budget. That extra I had to pay would have paid for all our meals. :( First-time inexperienced customer.

My experience was very good. The site was informative and easy to use.

The website is absolutely fantastic and easy to use. Pricing didn't compare to any other site. Can't wait for our vacation to come!

Great information and the site is easy to use.

Very easy and our agent was very helpful.

BookIt.com is extremely easy to use and provides exceptional value. Their website is laid out in such a way that it is very easy to compare the differences among their offerings. They are also convenient to contact in case of questions or concerns.

Have been happily using the site for a number of years and it is always simple and fast to find what I need. Lots of options and have always found what was needed to accommodate my trips.

I was searching hotels deals in Vegas and Bookit had the best prices! I will definitely use this site again. :)

Really amazing deals. I love it. Anytime I wanna vacate on a budget Im using Bookit.com.

It was so easy to book a room through BookIt.com. It's my family's only site when renting rooms, cars and getting flights.

On June 29th I was searching the internet for 7 Day vacation to Hawaii and I came across to Bookit.com and I saw the price there. $2,682.68 hotel Hyatt House + airfare for 3 people for 7 days. I was very impress and very happy that I found a very good Fare. After some time I have to leave my house I call Bookit.com to book a vacation so they give me the same price $2,682.68 and assured me that these are the final price there's no hidden charges, so I did give them my credit card. When I got the confirmation in my email they charge me $3,026.30. So I call the same sales agent and asked what happened why they charge me $3,026.30. The Sales agent assured me that he will fix the price. There is something wrong with the computer so he put me on hold for like 30 to 40 minutes to talk to manager.

The gentleman I spoke to today was very helpful in getting us what we needed. I didn't think I was going to find something because of the time frame but he kept searching until he found something and for what I felt like was an absolute fair price. I've use them in the past and I'll definitely be back for the next trip. High 5 BookIt.

The website was easy to use and the price for our vacation was the cheapest we could find.

I called to get help on making reservations because I could not see the type of room we were looking for on the website. The Lady that helped me was very friendly and very patient. She found what I was looking to book and assisted me in doing so. She also waited for me to make sure the confirmation email was in my email box.

With so many options online today, I was very impressed with my experience in this booking. The young lady I spoke to was very professional, patient, and accommodating! I would highly recommend to my family & friends, and most definitely use again!!! Dream it, plan it, BOOK IT!!!

Hotel had a lot to desire. Food was the same every day, with low budget items. Reservation for both restaurants on 1 site were a joke, you can only reserve from 12:00 to 3:00. Waited in line to be told it was full buffet, was low budget and there were lines to get in. Housekeeping would forget towels daily. Missed our flight due to flight being after midnight. 15 min was charge. Large amount for the same day flight. Large pool was dirty. No music or other entertain at night other than theater. We were hour by timeshare people at the airport. We were celebrating our 40th anniversary. Timeshare people promise services that we spent much of our time waiting for.

This was a very easy process. I loved it.

I was able to navigate easily on your Bookit.com site until I requested a rental car from the supplied (Enterprise) app on your site while booking a vacation. I then placed a call to your office to overcome the issue and was told the rental car would be taken care of once I reach my destination and was given a rental car confirmation number?

BookIt lied about the $50 dining card.

Lots of flights to choose from, really convenient, very easy deal. I will use BookIt.Com again.

I was very dissatisfied. I felt forced into a smoking room after booking with BookIt.com. We stayed at circus circus. On arrival I was informed that no non-smoking rooms were available. There should be an option when booking for non-smoking. We stayed in the smoking room for fear of losing money. The smell was terrible and my family and I ended up sick.

It's so bad when you were checking online and said "2 buffet free, no more fees" and when you arrive to check in fees by parking lot, no buffet. Nothing is true - is so bad.

I called BookIt last night to start planning for my birthday weekend. The Customer Service Agent I got was Awesome. She was informed and helped me locate exactly what I was looking for. This was my first experience with BookIt and I am Pleased. I will use them again.

Was overcharged at checkout with credit card. They quoted $900 but charged $1400 on my card. Tried to call customer service numerous times but after being on hold for over 20 mins I've not been able to speak to anyone to resolve. Feel like I've been fraudulently exposed by this company.

Second time using BookIt. We are completely satisfied with their service. Great customer service, very helpful and they go out of their way to find you the best deals available. We will continue to use BookIt for all our vacations and we recommend our family and friends to use this company for all their vacations etc...

I have no problems in booking. It was very good trial.

Monte Carlo from Las Vegas - After I booked the hotel from BookIt.com. I check back to the price of the hotel that I booked is cheaper than BookIt.com.

I called 3 places to make my reservation. The only easy and straightforward answers were from BookIt.com. I talked to 2 different agents and both were equally knowledgeable. Thank you.

The rep helped me out tremendously when my booking was cancelled. They rebooked and took my last payment so I would not lose any money.

Very easy to make reservations. I like the recommendations given of activities you can do during your stay. We actually added one a recommended activity to our booking. Thanks!

The customer service representative was wonderful.

Agents - Well, don't know where to start... Poor, poor, poor. 3.5 hours to book a vacation. Sucks big time. Never again.

Booking was painless, quick and the best deal I was able to find. I would not hesitate to use "BookIt" again.

I got excellent service from customer service and lots of help to book my trip. The lady on the phone was helpful and patient - I did not feel rushed.

I encountered problems with booking online and had to call customer service. The representative was awesome. She made sure the problem was resolved and even called me back to make sure it was resolved. I would definitely recommend BookIt again.

I booked just now a trip to Las Vegas but missed typing in the coupon code and choosing the restaurant.com certificate. I have booked with Bookit.com several times before but never had to select for the free restaurant.com certificate. I thought it came with booking. I see now it's not in my reservation. Please correct the reservation. I called in but could not get it resolved. I would also like to get the $10 discount. I would like to cancel the reservation and rebook it at no extra cost for the two items were the incentives.

It is always easy to use the website and I always find the best prices using BookIt.com. Get the best breakdown of all costs and never get any hidden anything which is so nice!

I have used BookIt since 2006 and it is always great and easy!!

I will never use your service or recommend your site to any of my colleagues. I made a reservation today and w/in hour to cancel due to hotel is too far. Wanted to charge me a fee, even online you charge a $25 fee. Unacceptable. No stars selected. Terrible service.

Using this website was really easy and when I had a question, I called the 1-866 number and talked to a representative that was very helpful. All in all my experience with Bookit.com was very good. I have not gone on vacation yet, so I'll have to see how if the reviews match with my experience.

I booked my vacation and inadvertently choose the wrong room type. Although it's clear in their policy that "changes" are subject to additional cost... I felt it was quite unfair that for a room type change I had to pay $75 US per person. I will not use BookIt again for my vacation plans.

I used BookIt to book my hotel for vacation this year. I normally go through a theme park for my reservation but I was late booking it. I got a great deal on a nice hotel and I had a wonderful vacation. I even booked a extra day through BookIt. I recommend using BookIt.

Easy to find available resorts.

Easy with no problems.

Just scheduled a trip through Bookit. Thanks for making it so easy!

I am very happy with Bookit.com because they find my hotel quickly and cheaper than others.

Everything went as expected. No hidden fees or other surprises. I was very pleased with the process.

The transaction was easy and fast! Thank you.

This was the first time I have used bookit.com. It was very easy to book the reservations with the resort we desired. Not only was it easy but it also saved us money. I would highly recommend using bookit.com again to someone who is looking for ease of finding and booking a vacation.

Service has been excellent, website easy to use and customer service has been helpful through the entire booking process.

The whole process was seamless and very easy as well as user-friendly on the website. We are going to check in as reserved and enjoyed the dramatic discounts offered on the website. We will use again.

We booked our daughter's honeymoon 2 months in advance. Three days prior to the arrival date, I received an email stating that the age requirement for check-in was 25. (My daughter and her new husband are 20 and 21.) I called BookIt.com to see what could be done. I was told that the only choice was to change properties within the same company to one that wasn't as nice, but was the only one available. After spending an hour on the phone with BookIt.com, I received the cancellation email from BookIt.com for the original reservation, but had to go online to see the new one. My daughter called ahead to confirm the reservation on the day of check-in only to find out that there was no reservation in her or her husband's name and that there were no more rooms available.

I like the lady I spoke with. She was patience and explain to me. Took her time. I would called again when I book a flight and hotel. Thumbs up to y'all.

I booked online with Bookit and compared to other websites. This was by far the best deal around!

Very good experience, however don't love having to pay $25 for cancellation.

This is my 1st time booking with you. I entered my email address and was given a promo code to save $70 but there was no place to enter the promo code. Also, on Friday, there was a special $5 fee for delayed payments (pay 1/4 now and the other 1/4s later). The screen told me I was not eligible since my vacation wasn't over $199 but my vacation was over $2000! Not happy!

Online seemed simple until we tried booking with airlines. It kept saying "flight(s) not available, try this." Then the new flight was unavailable, etc. Once we called, our booking agent was very helpful and we were able to finish quickly! Only shortcoming might be when our agent forgot to ask if there was any special requests for resort (which I forgot as well) and I had to call back and get a request sent. Hopefully the request was sent and received. Overall great experience with a few minor issues.

First time booking with BookIt but it was a fast and easy experience. I am completely satisfied.

Very easy and feel that questions were answered.

We really liked the whole concept of PayDelay for our upcoming trip. However we found that Expedia had the same vacation package for $100 cheaper. Not only did BookIt match Expedia's price, they went even lower and offered to upgrade for less than what was advertised on Expedia. It took about 10 mins to book everything over the phone and all questions we had were answered. We will always check BookIt before using any other travel website!

This is about the third time I've used BookIt.com. Everything has always gone very smoothly and I've always gotten a deal I'm happy with. Would definitely recommend to a friend and will continue to use them.

I'm generally skeptical of doing business with entities I'm unfamiliar with, but BookIt offered lowest price on familiar website for hotel I was interested in. Booking went off without a hitch, as did our check-in at hotel. Waited until entire experience was over to review. Was as happy with the accommodations as I was with the booking.

This year I decided to book through BookIt.com our annual trip. We are going to Puerto Plata, Dominican Republic. We use a travel agent last year. This year was so easy. I loved being able to compare hotels. Made my choice much easier. The process was easy and fast. Loved it. Thank you BookIt.com!

The pricing info was great. The site was easy to navigate and made booking easy.

1st issue - called customer service 6 times with a wait time of over 30 min PER CALL and was hung up on each time! 2nd issue - finally got someone on the phone and had to pay $75 just to MODIFY a booking! 3rd issue - representative rebooked the WRONG room size, hung up on me again and now I'm stuck with the wrong size room or pay ANOTHER $75. Very disappointed. Only positive is the pay later option.

The process was outstanding. Easy, descriptive, and very quick!

We have stayed at Planet Hollywood before and we are excited to return. Booking the room was easy!

I found them to be very helpful with all details. I use them every time I travel. Thanks for your help and insight.

Thanks BookIt for my vacation to Cancun.

First time using BookIt.com. Price was great & website was easy to understand/maneuver. All extra fees. i.e., additional resort fee, deposit on room, and parking fees were explained in detail which I appreciate. No surprises when checking in. Only request: Advise people to notify their bank when traveling so credit card won't freeze. Thanks.

I have put this on social media. Friends have shared it. Y'all are already under investigation from the BBB!!! Beware of BookIt.com! I wanted to extend our family vacation by one night and thought I found a "deal" online. But The 3rd party company BookIt.com scammed me out of $106.00 after already paying $346.00 FOR ONE NIGHT. When I called to confront the company they said they would have a manager call me back. After 5 hours of not hearing from them I called them back. After being on hold for another 30 mins. I finally spoke to a manager. The manager's response was: "In the terms and conditions, it states there would be an extra fee. It is your fault that you did not read it."

This hotel was overall good for the price we paid. The lady at the from desk was nice and super sweet. We got to the room and it actually smelled nice. Sheets were clean and bed was comfortable. The bathroom was super small and didn't smell too hot. But we managed. It has an elevator that smelled like mildew but it is outside. This is a pet-friendly hotel so of course we were right by pet owners whose dog barked at everything. The hotel is about an 1 hr and 15 mins away from PCB. It has a restaurant next door and a Wal-Mart at the next light. In all it was a decent experience. I'm not hard to please. I just needed somewhere decent to sleep while in Florida and that's what this place is.

The package deals you get from BookIt is outstanding and you don't have to pay for your whole vacation package upfront and that's what I love about BookIt. I was able to plan a nice vacation for my family and make monthly payments on the package deal I got. I did have to pay the flight portion which was an awesome deal.

Lots of hotels to consider and easy to book.

I have used BookIt before and was very happy with the service and I will continue to use them and would recommend them to others!!!

Very easy to use.

The reason I am giving BookIt.com a 3/5 instead of 5/5 is because they do not price match vacation packages. I found a package (the same room and flight) on Hotwire.com for 200 dollars cheaper, and they would not honor that price. However the customer service agents were very nice.

Looking forward to this trip. Service person was outstanding with his help for this trip.

It was accurately favor, and quick to make my choice. I got a 29% discount, and I'M happy with my choice. Thanks *BookIt.Com*. :-)

I booked a trip to Cancun. Still haven't left yet but am looking forward to it. BookIt made it really easy.

Very good. Very helpful. Will use your services again.

Easy and quick best deal.

Called to make reservation and had an agreeable price. After confirming with my wife I called back and the price had gone up. The price difference was not significant but unsettling nonetheless. Vacation is next month. Hoping for smooth and easy traveling without issues. The agent on the phone was very easy to speak with and very professional. Extremely nice!

I like using BookIt, but am disappointed to not see any mystery hotel deals!

Customer service was great. The woman who helped me truly seemed to care. Thank you.

Had no difficulties booking. Would use again.

Great prices and deals.

BookIt makes it easy to look over vacation packages with different features. This is about the 10th time I have used BookIt and again it was easy to find a vacation I would like. The vacations I have taken have been all inclusive in Mexico and Jamaica. I have one booked also for Mardi Gras next year. I can't wait.

Making reservations with BookIt was easy. The representative was fast and friendly. Great customer service.

I have used BookIt for a long time. The service they supply is top notch. I have never had a problem when arriving at destination. Will continue to use them for booking my travel plans.

The lady was beyond nice and very very helpful.

First time I ever used BookIt.com and I was very pleased with the outcome. Very reasonable prices and didn't take long to make my reservations. I would definitely recommend using BookIt.com to my friends.

We bought a deal from Groupon and it was the worst experience! A week before they informed us that the reservations had not been made. THANKS TO BOOKIT I am safe and feel a lot more comfortable knowing that I will have a vacation! Recommend it to everyone. BOOKIT ALL THE WAY.

I am very pleased with the processes & systems place. Booked our trip & package with minimal hassle. Thank you for scheduling mom/daughter trip and hope it is a memorable one. Thank you.

Excellent customer service at booking. Will update once my travel concludes.

Very fast, easy, cheaper than other sites. Thanks.

Great experience and the price was good.

First time using BookIt.com. Made aware by Jacksonville Tv, WTLV. Prompt processing of personal information. Called hotel to verify room actually reserved. Given a hotel confirmation as well as one from BookIt. Love efficiency!

Forgot who helped me book my trip but he did a great job!

I booked a resort with BookIt.com and then later I found a cheaper price for the same resort on Expedia.com and I told BookIt.com about it, because BookIt.com is supposed to guarantee the lower price possible. And when I asked them could they match the price of Expedia they told me they had no way of finding out if Expedia's price was cheaper. Which is odd to me because I assume BookIt.com has computers. But they acted like they didn't want to compare the price to Expedia. Until I said I was going to cancel then they asked me how much cheaper was Expedia. I told them $105. Then they said they would match $100. I guess adding that $5 is way too much. Really?!? Anyway I just thought it was really dumb that I had to say I was going to cancel for them to try to match the price. And I thought was really dumb that they said they didn't have the ability to compare the price. It's not that hard to go on the Internet and look at the price.

Booking was super easy and prices were cheap. Gracias.

I had some issues with my booking so I called instead of trying to do it online. I waited on hold for 42 plus minutes. The total call was an hour. Companies are going away from person to person contact, I prefer it, and going to automated. KEEP YOUR JOB, GIVE BETTER CUSTOMER SERVICE!!! DON'T LET A MACHINE TAKE YOUR JOB.

Straight and to the point. Took 2 minutes.

Shavor was amazing and so very patient with us. We were booking a HUGE family trip and he did a great job. He was EXTREMELY helpful. Thank you BookIt!!

Great savings compared to other sites!

So far booking was very easy and received confirmation quickly. Can't evaluate completed experience until we go on trip and see how transfers and check in goes.

Very good service! First time we have used it.

Made it easy to find an INCREDIBLE deal on one of our favorite 5-star beach resorts... Thanks!

Terrible experience. The price they advertised was not the price I paid. Was forced to pay many extra surcharges upon arrival to the hotel. Reviewing the itinerary they put it in super small font at the very bottom where no one reads. Do not use this website!!! SCAM. UNETHICAL. Wish I had the option to leave ZERO STARS.

Great experience so far. Never used BookIt, but easy and simple to use. If everything goes well with my upcoming trip, it will all be PERFECT. :)

Cheapest website prices. Love it. Awesome.

Love the site, love the deals, and love the ability to pay over time leading up to the trip.

Really helpful and easy - loved it!

Renee from customer service was very helpful. (:

Booking our trip was made easy.... thank you!!

Everyone at the hotel were excellent, some of the employees not too courteous.

I was able to find the best deals on a hotel stay during a peak period when rates were very high. I did double check several other sites but could not compare the value.

I love booking through you guys! You gave me a much better deal. I even called the hotel to compare prices and when I quoted them the one I saw online they said it couldn't be that price. I am a Fort McMurray evacuee from the wildfire displaced from my home that is in a condemned area. I appreciate your fair prices and deals so much through this devastating and hard time in my life.

I love BookIt. Best thing since Sliced Bread!!!

This was one of the best vacations I had been on in a long time. Very relaxing, peaceful scenery, beautiful. Just a really great time as a couple.

We book with BookIt.com for all our vacations and have never had an problem. Prices are great, ease of booking and customer service is the best we've dealt with.

It was fast and easy.

Very efficient service, thanks to **.

I was hit with an extra $140 of fees when I got to the hotel I booked. When I called BookIt.com they said it was "in the fine print". It was really upsetting. I didn't even receive a confirmation email or anything saying this would happen.

As a first time user of BookIt I was nervous, but it was simple and secure! I felt really good about the deal I was getting and it was considerably less than booking directly with the hotel! I got a great deal and BookIt made me feel good about the deal I was getting. We were looking for a specific hotel for our trip and we were able to find it through this website. Can't wait to go on our trip and hopefully write more good reviews!

It is the first time I have used BookIt.com as I was recommended to do so by a friend of mine. It was very professional and fast and I certainly will use this service again in the future. The rates are very competitive also. Better than many other hotel booking sites I have used.

Booking the room - I was unhappy that when I went to look at the rules and then came back, I had to start all over with entering the data.

Best price and easy to use!

Spoke with Carlos who was very pleasant and courteous. He was informative and was able to make my reservation smoothly.

Thanks a lot. You made a experience for my birthday by doing pay delay.

I've used BookIt for our trip to Hawaii and now going to Vegas for the weekend and it was the cheapest again.

Great. Love it at BookIt.

The young lady that assisted me was very friendly, honest, and efficient. I was very pleased with speaking to her.

Tried booking online and we were directed to other websites and different hotels. Kept trying to direct us to other offers. Website was confusing, had us bouncing back and forth.

Great experience! Lowest rate I found and hotel resort was just as described! I will be using BookIt again!

BookIt has the best prices, hands down!

This website was very helpful when booking our last-minute reservations because our other reservations did not work out and meet our standards. The only problem we had was booking the shuttle because the time that it was scheduled to pick us up we weren't there yet. But other than that I am completely satisfied and we are excited about our trip and hope that everything continues to run smoothly.

C/S rep with Bookit was very helpful in completing our trip booking process.

Bookit provides robust selection of options for lodging, travel, and payment plans.

The hotel booking was higher price than a direct booking on the hotel website since booking here did not include other charges, resort fee and it was hidden in the terms detail.

Booking was pretty easy! Took my credit card information with NO issues!

The website is user friendly, lots of deals. Thank you.

I found that using this website pretty easy and simple to use. It has great offers and promos but too many restrictions. However, the options for payment are great. After trying to figure out where I want to stay during my short vacation for several hours on this website, now all I need to do is verify that everything is correct since it is not clear what I'll be getting for a rental. The description says one thing and the pictures say a totally different thing!

Exceptional. You were so helpful in us making an adjustment. Went way beyond to make everything special.

Easy to book. Good price. Thank you.

I booked with BookIt because they provided best prices with lovely hotels. My only concern is be sure to Google hotel and proximity to your destination. I am 4 hours from Rome.

I have trying to communicate with one of your representative and nobody answer the phone.

I tried and tried to cancel my reservation online but the system will not let me in. I tried to call and get "all circuits are busy, please try your call later". I am very dissatisfied!!

Good. Was able to select what I wanted.

The agent who helped was very clear when explaining. She helped me book my trip.

Excellent service and good deals. Impressed with the amount of time we had to book the trip without losing the lower fare cost.

I was having trouble booking online so I decided to call BookIt. The rep I spoke with was more than helpful. I told her where I wanted to go and it was all done for me in 15 minutes. Good customer service.

Vacation package - Great service. Best deals.

Booking our Las Vegas hotel with Bookit.com was a breeze and saved us money. I will use their service for future events.

I was told I would get a 100% refund because it was within the 24 hr. She said there will be no charge on my credit card and she was waiving the cancellation fee. I waited for my credits to show on my card! May 8th 2016 was day charged! I had to call the airlines 6/19/16 to get my air credit! Also was not told I needed to call Travel Guard myself! To get refund from them. When she said there will be 100% refund I assumed it would be done by her, not me having to call these companies! So now I am disputing that charge! And I was charged $50 for cancellation because she told me I was getting 100% refund. I booked with this company again. I will not recommend this company to any of my friends because what I was told was not what this company gave me.

Very disappointed with the lack of service I received from several agents. Will never use again!

I will never book a trip through this site. I have been treated like **. And the hotel that you chose for me is not the hotel I chose the first time. I will tell everybody not to go to this site. Y'all are crooks you charged my account twice.

Customer service was great.

Did not want a smoking room and did not request one, was told we did and that was all that's left anyway. Smelled disgusting like cigarettes with burn holes on the blankets, would've been better off at a $32 a night hotel!

First booking. Not only was easy to use but an OUTSTANDING price for a last minute getaway!!

I have used BookIt several times with no issues. Booked a vacation yesterday, turned out to be an issue. CSR Traci **, was the most kind, patient, and helpful representative EVER! Thank you Traci for all your help. BookIt always has good deals, and I will continue to be a customer!

Great website and easy and fast process.

Worst place to get a hotel from 30 mins on the phone and I ordered my hotel 2 hrs prior to showing up and they lost my paperwork and won't give me a refund of my money - complete ** and do not use.

Great rates. Cheapest I found.

Would never book anywhere else. BookIt has the best rates and the only site I know of that allows payment plans. I use BookIt for every vacation and always recommend them to any of my friends looking to book a vacation.

Booking went smoothly. However after I paid for the package... there was an additional 175 fee for our hotel that we will have to pay when we check in. Wish that could have been disclosed in package deal.

The website is very helpful. Thank you for helping us book this beautiful hotel for our destination wedding.

Everything was great.

The registration process was very easy. And the deals are great! I will use this service in the future!

This is my first time with BookIt. Very easy and simple to book. I would definitely use it again.

Everything was perfect until I pulled up the hotel website and saw I could have booked same trip for $300 cheaper.

Overall, I was happy with the ease of research, purchase and payment of this site. Moving forward not sure if I would purchase airfare through the site especially Spirit. The airfare was somewhat reasonable through the site until I had to purchase bags, seats and other things through the airline and that added another $300.00 to the trip. Oh well we will have loads of fun.

Booked last minute vacation very easily.

Once we finally got to talk to representative everything was great. The rep was very helpful and went to great length to make sure all was taken care of. Getting to the rep was another story.

Had great experience with operator... Answered all questions and also gave out good advice. Thanks.