BookIt.com Reviews

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About BookIt.com

Are you planning to book a trip soon? BookIt.com is a web-based company working hard every day to provide travelers with the easiest booking experience possible.

We promise to help you find the best rates for your upcoming adventure and ensure all of your trip arrangements are taken care of. Visit our website today!

BookIt.com Reviews

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    How do I know I can trust these reviews about BookIt.com?
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    Page 28 Reviews 5040 - 5240
    Verified purchase
    Price

    Reviewed Aug. 2, 2016

    I love BookIt.com. The best way to take a vacation in to BookIt.com. That's what I do and tell everybody else to do. You find the cheapest prices and the best value.

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    Verified purchase
    Ease of Use

    Reviewed Aug. 2, 2016

    Easy to use website to find great deals on vacation destinations!

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 2, 2016

    I love BookIt. So fast and easy and best prices anywhere!!!

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    Verified purchase
    Customer Service

    Reviewed Aug. 2, 2016

    BookIt.com has yet to fail me. Always great customer service and all provides the best deals... Thank you again BookIt.

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    Verified purchase

    Reviewed Aug. 2, 2016

    I was totally pleased. I was iffy at first, so I stepped out on faith and I received a real 4 star hotel. I will totally recommend it to everyone I know.

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    Verified purchase
    Staff

    Reviewed Aug. 1, 2016

    Very unhappy, was told I had 4 nights in Vegas. Premium view, king bed. Didn't get any of that. Got 3 nights and to make it worse flight doesn't leave till Sunday. Have nowhere to stay that night. I will never use you again. Then your agent said for another hundred and fifty we could stay that last night. Very shady! Not happy.

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    BookIt.com
    Response from BookIt.com

    Hi Joan,

    We're sorry to hear that you were unhappy with your booking experience and apologize for any inconvenience you may have experienced. In looking at your booking now, it looks like everything has been resolved and you were fully assisted. Please let us know if you need anything else before your trip. Thank you.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 1, 2016

    Fast and easy service. Overall great experience. The only issue I had was trying to add someone to my room and BookIt couldn't help.

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    Verified purchase

    Reviewed Aug. 1, 2016

    I thought I booked one night at the Stratosphere in Las Vegas but when I drug my truck and through downtown Las Vegas at 9:00 PM on Saturday night they told me my room was booked for Aug 8th but that I did get a good price. The hotel was booked as was everything else in the City of Lights. I ended up camping out at Lake Mead where it's still hot in the night.

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    Verified purchase

    Reviewed Aug. 1, 2016

    BookIt.com is always a smooth, easy booking! Better than the direct websites!

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    Verified purchase
    Price

    Reviewed Aug. 1, 2016

    Great experience and easy to do. Cheapest around.

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    Verified purchase
    Customer Service

    Reviewed Aug. 1, 2016

    I had failed to notice the flight I was booking was an overnight flight. I immediately called Bookit and they took care of it for me right away. This is a nice option as many times a person would just be stuck with a flight that was not convenient at all. Thanks!

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    Verified purchase
    Customer Service

    Reviewed Aug. 1, 2016

    Deal for hotels rooms are great. Customer service excellent.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 1, 2016

    I tried to modify my reservation somehow it got canceled. I called customer service several times. They were no help. I then emailed the company and received awesome customer service with a refund for the one that got canceled. I definitely will book through them again.

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    Verified purchase

    Reviewed July 31, 2016

    Was somehow easy, I'm sure website can be improved but overall is ok.

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    Verified purchase

    Reviewed July 31, 2016

    Few easy steps and payment plan and I'm on my way to an awesome getaway!

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    Verified purchase
    Customer Service

    Reviewed July 31, 2016

    Everything has gone great so far but since I have yet to finalize my experience (stay at the hotel) I cannot provide an accurate feedback at this point. The customer service was perfect though and helped with the change in my booking efficiently and in the most friendly manner.

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    Verified purchase

    Reviewed July 31, 2016

    I love this website and the pay delay really helps.

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    Verified purchase
    Staff

    Reviewed July 31, 2016

    Ms ** was wonderful. It felt like she was booking a trip for herself. She wanted to make sure I got the best.

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    Verified purchase
    Price

    Reviewed July 31, 2016

    I love this company. Good price.

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    Verified purchase
    Staff

    Reviewed July 31, 2016

    My agent was very knowledgeable and very helpful. She was very cordial and polite in assisting me with my group accommodations. If ever I need assistance again in planning for a vacation I will surely use BookIt.

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    Verified purchase

    Reviewed July 31, 2016

    We booked at the nightly fee and then were notified of additional fees amounting to hundreds of dollars. Confirmed and called Bookit within minutes. Cancelled but charged a three digit fee. What?

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    Factual basis uncertain
    Verified purchase

    Reviewed July 31, 2016

    Trip to Hawaii - Very helpful. I would recommend it.

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    Verified purchase

    Reviewed July 30, 2016

    Love the site. Have used it more than once. Love you.

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    Verified purchase
    Jacobi increased rating by 4 stars.
    Price
    After a positive interaction with BookIt.com, Jacobi increased their star rating.

    Original Review: July 30, 2016

    I usually book with BookIt and it's great on this particular trip. I had a lot of problems booking because they were not offering the same flights as the rest of my group booked five minutes before. They were trying to charge me an extra $250. Very displeased.

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    BookIt.com
    Response from BookIt.com

    Hi Jacob,

    Unfortunately we do not have control over the changing flight schedules, as all flights are able to be booked by guests from other booking outlets. Because of everyone trying to book the same flight, flights will fill quickly and prices change quickly which can result in the issues you experienced. We value you and are here to help so If you would like to speak to a representative about this, please let us know. Thank you.

    Verified purchase
    Customer Service

    Reviewed July 30, 2016

    I'm very dissatisfied. I've been charged twice for the same booking. Been on the phone 2 hrs trying to resolve this matter. I keep getting the runarounds and the issue still hasn't been resolved.

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    Verified purchase

    Reviewed July 30, 2016

    I love the pay later plan. Thanks for saving my trip.

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    Verified purchase

    Reviewed July 30, 2016

    I found a good deal for our anniversary on Bookit website. Definitely, I'd like to recommend this website to all of my friends and family.

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    Verified purchase
    Customer ServicePrice

    Reviewed July 30, 2016

    Dreams Sands - So easy! Best pricing around!! Would recommend highly. Customer service was so helpful - I thought I had messed up but was reassured no issue!! Thanks for all your help and pricing. Can not wait for our family vacation. BookIt.com is the way to go when looking into a fabulous vacation.

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    Verified purchase

    Reviewed July 30, 2016

    I love it! Enjoy the pay delay program that's for all the help! Made it easy to go on vacation!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 30, 2016

    BOOKING over the phone was horrific. I had to call because when I was doing it on the computer and went to BookIt, the airfare was fine but it said issue with hotel portion so I called. The lady that helped me was clueless and rude. She kept telling me the issue was with the airlines. She told me that because my son and husband had the same name despite a different middle initial that we couldn't travel on the same flight. We have to book 2 separate vacations. This was just the tip of the iceberg. When booking, she didn't even ask me what flights I wanted. She just choose them. When I specifically told her which ones I wanted, she told me I'd lose the reservation if we had to start over. I was fine with that but she didn't want to do it.

    After many issues with her and this reservation, I asked to speak to a supervisor and she told me I couldn't. It had been way too long on the phone. So I came up with a solution to the name issue for my son... just put his middle name as part of his 1st name... when it was obvious I was not going to get to speak to anyone. When I offered the solution, she had the nerve to say, "why didn't you just do that at the beginning!" Are you kidding me?! She of course didn't put a space in between the 2 names! She didn't ask me about travel insurance or airport transfers either! After finally getting it booked, when we arrived in Costa Rica, the name on the reservation was wrong! My last name was listed as CHILD as in kid, (not my last name!) that was the least.

    I paid $1000 extra for a deluxe ocean room and paid over $1000 extra for it. When I got there, BookIt has booked me a garden room. There were no ocean view rooms left! The resort says they have these issues with them all of the time! They sell rooms without checking to see if they are available. I was really excited about using BookIt! It was reasonable and online I thought easy. I will never use them again nor will I recommend them. Needless to say, I have to now fight them for a refund!

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    BookIt.com
    Response from BookIt.com

    Hi Silvia,

    We’re very sorry to hear about your poor experience speaking with our contact center representatives. As a company, we do strive to meet the needs of all of our guests, so it is unacceptable that you were not treated properly. After reviewing your booking it appears that everything may have been sorted out. However, if you find you need further assistance please let us know. Thank you.

    Verified purchase

    Reviewed July 30, 2016

    This will be my 3rd booking through BookIt.com. All bookings have exceeded my expectations.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 30, 2016

    Website interface is very convenient to search information. It is easy to see and use. The late real time information update about flight airfare was a disappointment. But, I satisfied about the service through the call center. Kind attitude and appropriate response.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 30, 2016

    The young lady I had the pleasure of booking with was awesome. She was friendly, fast and very accurate. Will use BookIt for all my travel.

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    Verified purchase
    Customer Service

    Reviewed July 30, 2016

    Customer service is great. I've booked twice with this site. Will continue.

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    Verified purchase

    Reviewed July 30, 2016

    Well I will admit I have booked several times. This time there were a serious issue with miscommunication of fees to be charged but all is well now.

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    BookIt.com
    Response from BookIt.com

    Hi Joniece,

    We're sorry for the inconvenience and frustration that you initially experienced, but glad it all worked out in the end. If you feel you need further assistance before your trip, please let us know. Thank you.

    Verified purchase

    Reviewed July 29, 2016

    Not very easy to add any additional travelers after you have already booked.

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    Verified purchase
    Price

    Reviewed July 29, 2016

    Victoria was great! Easy to deal with and less expensive than anyone else.

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    Price

    Reviewed July 29, 2016

    I am really confused. I'm in Australia and trying to book a trip to Playa Del Carnen on BookIt. You have special prices but when I try and book full price appears. Please explain.

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    BookIt.com
    Response from BookIt.com
    Hi Andrew,

    We're sorry for the confusion you experienced when trying to book with us. Please know that we are looking into this and a Team Member will be in contact soon. If you need anything in the meantime please

    Verified purchase
    Price

    Reviewed July 29, 2016

    I have used BOOKIT several times and I have always been EXTREMELY pleased with the service. Great prices!

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    Verified purchase
    Punctuality & Speed

    Reviewed July 29, 2016

    My husband and I have been travelling to 5 Star All-Inclusive throughout Mexico, Dominican & Jamaica for over 20 years. We have always used the same online agency... until now. We were advised to look at BookIt.com, so we reluctantly did. I couldn't have been more shocked. Now I see how others are able to upgrade to Preferred without spending an additional $400-$600. We were just about to book next year's trip at a cost of $3800 CDN for a regular room, however on BookIt.com we got it for $3400 CDN which includes the upgrade to Preferred and our own private airport pick up and drop off. We couldn't be happier! Took us 20 years to figure this out, but better late than never!

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    Verified purchase

    Reviewed July 28, 2016

    So far everything has gone as expected. I had a bad experience with another booking company of which I will not use again!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 28, 2016

    After searching months for all inclusive deals in Mexico and Punta Canta, our family finally decided upon BookIt.com where we were greeted by David **, the most professional representative who guided us each family member through the reservation process including airfare from 3 different states and hotel room selection. He made conference calls to each family and handled all of the bookings, payments and walked us through the rules, policies & fine print. Thank you David - you are the greatest!

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    Verified purchase
    Price

    Reviewed July 28, 2016

    BookIt.com is offered me the cheapest price on the same hotel than other site.

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    Verified purchase
    Staff

    Reviewed July 28, 2016

    When I booked my trip, the agent that took it did everything to help us and went the extra yard for it. That agent should be rewarded with a promotion or at least a vacation trip (lol). Thanks and have a nice day.

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    Verified purchase
    Staff

    Reviewed July 28, 2016

    I was very happy with agent Tanya ** service. She was the third agent I had to speak with to resolve my issue. She was very pleasant and helpful.

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    Verified purchase
    Price

    Reviewed July 28, 2016

    Competitive pricing options and the resorts are beautiful. Savings are a plus... multiple payment options are excellent.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 28, 2016

    Booking my trip was so simple and to say that the Customer service agent Shequilla ** was superb and wonderful in helping me out with my trip. She was very knowledgeable and helpful. BookIt.com should be happy to have someone like Shequilla ** working for them. Keep up the good work...

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    Verified purchase
    Price

    Reviewed July 28, 2016

    Wanted to take my daughter and grandson to see the harry potter part of park so decided to stay overnight. Chose this hotel because it was affordable and the description was great. Stay there can go back and forth as much as you want to. The booking process was easy and was confident the site was safe. Hope the booking was ok and we do not experience any trouble checking in.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 28, 2016

    I looked online for hotels while my husband drove for hours looking for a hotel for our impromptu stop in Georgia to visit Six Flags and I was exhausted. My husband reminded me that we use BookIt all the time and that we should call them. I called and spoke with David. He must've known I was exhausted because he took his time to listen to my wishes and didn't give up until he found what I need in my price range. I really appreciate David's customer service as I also work in customer service management.

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    Verified purchase
    Staff

    Reviewed July 28, 2016

    Great and helpful representative. The representative that helped me book my trip last night was so pleasant and knowledgeable. Straight to the point!

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    Verified purchase
    Punctuality & Speed

    Reviewed July 28, 2016

    I am very pleased with the assistance that I received with my booking. I had a question that was answered quickly and professionally. I would use BookIt.com again for my next trip!

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    Verified purchase

    Reviewed July 28, 2016

    Easy to book and great hotel deals! I have used BookIt many times and have always been happy.

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    Verified purchase

    Reviewed July 28, 2016

    BookIt.com made it very easy for me to make my reservation. I got what I needed. Thanks.

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    Verified purchase

    Reviewed July 27, 2016

    First of all I booked a OCEAN FRONT room. Did not get ocean front. Hotel said they were sold out. I paid for OCEAN FRONT, didn't get ocean front and I want to be PAID the difference. Must have been last room in hotel because the door would not shut unless slammed. Tub was dirty with hairs and slime. Tub would fill up 4 inches by itself thru to drain. I guess when the room above drained their tub it back filled in our tub. Pretty sick...but most of all I did not get the room I booked thru BookIt. I WANT 2 NIGHTS OCEAN FRONT PAID IN FULL TO MAKE UP FOR MY BAD EXPERIENCE.

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    BookIt.com
    Response from BookIt.com

    Hi Mark,

    Please know that we are looking into this and a Team Member will be in contact as soon as we review some information. If you need anything in the meantime please let us know. Thank you.

    Verified purchase
    Staff

    Reviewed July 27, 2016

    Very satisfied with the service. Jonathan was helpful and polite. Highly recommend this site.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 27, 2016

    Booking on phone - Victoria was very helpful and patient.

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    Verified purchase
    Price

    Reviewed July 27, 2016

    I attempted many times to book hotel and air travel but kept getting an error that the flight or price had been updated. Finally had to order airfare through the carrier since I could not get that portion of your site to work.

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    Verified purchase

    Reviewed July 27, 2016

    David was amazing! I will look to him for all future travel.

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    Verified purchase

    Reviewed July 27, 2016

    Hotel rates was not better than booking direct with Hotel. E.g. with our paying $450 AUD whereas if we booked direct with hotel, we will pay $390 AUD.

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    Verified purchase
    Staff

    Reviewed July 27, 2016

    The staff is very friendly. I get the feeling though that work has not been put into this place in a while. When you first walk in there is an odor that appears to be masks with cleaning products and the two don't go together. When getting to room the freezer in fridge needed to be defrosted, spout in tub was loose, bathroom floor wasn't clean to the feel of your feet, like a dirty film.

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    Factual basis uncertain
    Verified purchase
    Punctuality & Speed

    Reviewed July 27, 2016

    Thanks for making this experience fast easy and fun.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 27, 2016

    I wanted to note that Renae was extremely and courteous over the phone. She was patient and was able to help me book a resort in Panama City Beach. She researched the best deal she could give me and was very polite throughout the whole process. She was great!!!

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    Verified purchase
    Punctuality & Speed

    Reviewed July 27, 2016

    Wonderful and successful experience. Everything taken care of in a very timely manner. Thanks.

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    Verified purchase
    Staff

    Reviewed July 27, 2016

    Traci helped me after I had an error booking my trip. I'd like to say how much I appreciate her professionalism and helpfulness. I've never used BookIt.com before and was ready for a major disappointment when I received an error code in booking. But Traci went above and beyond in assisting me and staying on the line for over 20 minutes while I contacted my bank. If all your employees are this professional and personal I can see your company being a major success if it isn't already. Thanks again for Traci making sure our vacation and planning was a success! After this experience with Traci I will definitely use BookIt.com in my future travels.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 27, 2016

    Was so glad to book with this company. Very helpful, nice, friendly customer service. Would do it all over again.

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    Verified purchase
    Customer ServicePrice

    Reviewed July 27, 2016

    I was introduced to this site by a friend for booking our Vegas trip. Everything was great until I got to the booking part. It was suppose to be $2 Tuesday so I proceeded with my booking thinking it'd be $2 now and I'd pay the rest at the hotel. Well I was charged for the entire price of my hotel price. I realized this immediately and called their customer service department to try and fix it. I was informed that they'd have to charge me a $25 cancellation fee and then another $25 to re-book it. I find that to be ridiculous since I called them less than a minute after it occurred.

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    BookIt.com
    Response from BookIt.com
    Hi Karen,

    We're sorry that you didn't receive what you expected. The payment option which you mention must be selected at the time of booking and does have certain restrictions and specific terms and conditions. Please let us know if you need anything else before your trip to Las Vegas. Thank you.

    Verified purchase
    Staff

    Reviewed July 27, 2016

    Very nice talk. Help me a lot. Thank.

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    Verified purchase

    Reviewed July 27, 2016

    So far my experience using this site has been great, I love that I could split my payments rather than one lump payment. My trips haven't actually taken place yet so hopefully they go as smooth as the booking process. I would like to receive offers on the destinations I am going to.

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    Verified purchase
    Customer Service

    Reviewed July 27, 2016

    We started our journey with BookIt for our honeymoon in 2014, then anniversary trip in 2015, and now another anniversary trip in 2016. We are very excited and BookIt has made our travels economical, easy booking, and great customer service.

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    Verified purchase

    Reviewed July 27, 2016

    Happy and looking forward to vacation.

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    Verified purchase
    Price

    Reviewed July 27, 2016

    Tried booking my trip online including air and kept getting price changes which was very irritating. I called to have a rep try and book it and she had the same issue. It was very time consuming to say the least. Finally just booked flights thru another vendor and the hotel thru BookIt.

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    BookIt.com
    Response from BookIt.com
    Hi Loren,

    Unfortunately we do not have control over the changing flight rates, as the flights are able to be booked by guests from other online travel agencies. Because of everyone trying to book the same flight, flights will fill quickly and prices change quickly. We apologize for the inconvenience, but are glad you were able to find what you were looking for. Have a wonderful trip!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 27, 2016

    By far the worst customer service. Would not allow me to speak to a manager as continuously kept repeating "the manager can only take a complaint" and not assist you. Representative went from saying, "There's nothing we can do" to saying, "If your bank says it was their mistake we will honor your original booking." Makes no sense because that means you can do something you just choose not to. I even offer to pay in full for current upcoming trip and my further trip in October. So I wouldnt have the same problem.

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    Resolved outside ConsumerAffairs
    Verified purchase
    PriceEase of Use

    Reviewed July 27, 2016

    Very easy to use. Straightforward and best prices on have found in a while. I will continue to look to your site as my go-to for my vacations! Thank you.

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    Verified purchase
    Price

    Reviewed July 27, 2016

    Great prices and easy booking system. Have used BookIt.com several times and if a problem arises, they solve it!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 27, 2016

    The agent helped me with my early flight phobia. She assisted with my hotel rating concerns. She stayed on the phone patiently while my card was being flagged for fraud and was finally cleared for the purchase. She offered hotels that would be eligible for the low down payment option to hold my purchase in case my credit card wouldn't clear. I felt like she was a personal BookIt concierge. White glove treatment. I SO appreciate her patience and assistance to book our trip!

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    Verified purchase
    Sales & Marketing

    Reviewed July 27, 2016

    Moving between screens to complete a payment cleared the coupon field, even though I entered a coupon code. BookIt will not honor or help with recovering my coupon. First time use HOWEVER VERY DISAPPOINTED AND WILL NOT USE YOUR SITE AGAIN.

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    BookIt.com
    Response from BookIt.com

    Hi Maia,

    In looking at your booking now, it does indicate that a coupon was applied. If you check out your Guest Voucher, you'll be able to view this information yourself as well. We hope this helps, but if you would like to speak to a representative about this please let us know. Thank you.

    Verified purchase
    Price

    Reviewed July 27, 2016

    There is a issue with your pricing. You state one price and then in the very very small print after you pay... Oh don't forget the hotel charges 75.00 for cleaning fees and 25.00 for maintenance fees after you check out. I don't believe that there is any savings using your company. You just hide the extra fees for the hotels.

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    BookIt.com
    Response from BookIt.com

    Hi Tiffany,

    We hear you and understand, but all applicable resort fees are clearly stated in the terms and conditions which must be agreed to before booking. If you check out your Guest Voucher, you'll be able to view this information yourself as well. We hope this helps, but if you would like to speak to a representative about this please let us know. Thank you.

    Verified purchase
    Ease of Use

    Reviewed July 27, 2016

    I LOVE THIS SITE. IT IS VERY CONVENIENT AND EASY TO USE. I've used this site for lots of bookings and have never had a problem upon check in.

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    Verified purchase

    Reviewed July 27, 2016

    I used the 3 Star Airport Mystery option and what came back is a location that is not even in the same zip code of the airport. In fact another city. Also on some sites this hotel is listed as a 2 star. Needless to say I won't use this again. I looked at reviews of the hotel, it has pictures of filthy carpet, waterstained ceilings and walls from plumbing leaks and even roaches. If I could get a refund I would. I am not satisfied at all.

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    BookIt.com
    Response from BookIt.com

    Hi Anthony,

    We try to offer a variety of Mystery Properties in a wide range of prices to fit each of our Guest's needs so we're very sorry that you didn't receive what you expected. If you would like to speak to a representative about this please let us know. Thank you.

    Verified purchase
    Ease of Use

    Reviewed July 27, 2016

    We just booked our Maui trip!! Bookit.com was easy to navigate and we got a great deal on a 4-star hotel on Kaanapali beach with flights. We loved taking advantage of the pay-delay option. The first payment was charged at initial booking and they have split three equal payments over the course of four months. So far so good, we expect it will all be charged accurately and on time.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 26, 2016

    I was having a little trouble with the website itself. At that point I called the 800# provided and luckily, got Abbey. Abbey walked me through the entire process from room, flight, and rental vehicle. Coming from a customer service background, I can tell you, this person is an asset to your company. I hope someone reads this and gives this young lady some much deserved kudos. This is how it is supposed to be done.

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    Verified purchase
    Staff

    Reviewed July 26, 2016

    Tamara was amazing! Very helpful and patient! We booked our honeymoon through her, and would love to work with her again in the future!

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    Verified purchase
    Punctuality & Speed

    Reviewed July 26, 2016

    There were fees at the hotel that I wasn't aware of and because I checked in late because of my flight I had to stay in a lesser room than what I paid for. My flight schedule was very inconvenient...

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    BookIt.com
    Response from BookIt.com

    Hi David,

    We hear you and understand, but all additional hotel fees are clearly stated in the booking summary and in the terms and conditions which you must agree to prior to booking. If you check out your Guest Voucher, you'll be able to view all this information yourself as well. We hope this helps clear up any confusion. Thank you.

    Verified purchase
    Ease of Use

    Reviewed July 25, 2016

    I have used Bookit in the past and have always had great results. Site is easy to use and always the cheapest. Will continue to use and tell everyone I know to check it out.

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    Verified purchase

    Reviewed July 25, 2016

    Vegas vacation - It was really easy to book online and user friendly and got a great deal to boot.

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    Customer Service

    Reviewed July 25, 2016

    In January, I spent a great deal of time on the phone with BookIt.com trying to book a July family holiday at the all-inclusive Royalton in Cancun. It was important to get the rooms we wanted because my brother is a single dad with twin girls, age 13, and a son, age 15. He wanted adjoining rooms so the girls would have privacy and their own bathroom, and he and his son would have a room. After I booked the reservation for my husband and I, I was told there are NO adjoining rooms at this property. But a note would be put on the reservation requesting rooms next to each other.

    We arrived first at the property (3:30 pm on 7/3), and argued with the front desk for 2 hours. They had 3 rooms left, none were together or adjoining. They had a first floor suite which they pushed us to accept for the family of 4. We had PAID for 3 rooms and we were getting 2 rooms. Very unfair but we had no choice unless we wanted the girls to be in a room in a different building!

    The girls ended up sleeping together on the small sofa sleeper and their bathroom was a small closet. Exactly what they did not want. We got a room with 2 queen beds and tub in the center of the bathroom. Not what we wanted either. We did not even bother to unpack as we demanded a king bed and were told we could move the next day.

    I blame BookIt.com for this. The property DOES have adjoining rooms. We overpaid big time for this trip - money that a single Dad would not have wasted on this type of accommodation. I called the week before our departure because the transportation vouchers had not been sent. It took 3 phone calls to get the correct documents emailed. We talked with someone on the same transportation shuttle as us and they booked through Costco and had a great experience. I wish I had. Next time - use Costco.

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    Factual basis uncertain
    Verified purchase

    Reviewed July 25, 2016

    I like the ease and the savings.

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    Verified purchase
    Staff

    Reviewed July 25, 2016

    Service was very fair and explainable. The lady was very polite and helpful.

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    Staff

    Reviewed July 25, 2016

    Hotel staff was great. Hotel room was somewhat stinky, bad odor to the room. The room was spacious and two double beds were placed together to form one giant bed.

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    Punctuality & Speed

    Reviewed July 25, 2016

    Days Inn Collierville. I saw several welcomed pets there! Loved that! Beds and linen were very clean. There was some remodeling done so that was nice. They let me check in a half hour early, so that was great. The shower was a little grimy and the room smelled a little as if smokers slept there, even though it was a non-smoking room. I only slept one night there. There is a train that blows its horn super loud about 10:00 PM right across the street. I had no idea it was across from the train tracks, that would have been nice to know just so I could've expected it. It scared me. Other than that, it was a good place to crash for a night.

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    Staff

    Reviewed July 25, 2016

    Beautiful Resort, staff friendly and accommodating.

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    Punctuality & Speed

    Reviewed July 25, 2016

    After I put my check in date and check out dates (July 24 - July 25), the system showed me rooms that were available that day. Then after the room was booked it gave me dates 2 weeks later for (August 8th - August 9th) which I wasn't aware of until I drove for 5 and a half hours and tried checking into the hotel. The hotel was very nice but unfortunately they were sold out. Then I get hit with a cancellation charge for their mistake. It wasn't even 24 hours.

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    Factual basis uncertain
    Verified purchase
    Ease of Use

    Reviewed July 25, 2016

    Easy to use and was better than hotel website!

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    Verified purchase

    Reviewed July 25, 2016

    I would definitely plan my vacations for next year. Good family hotel has everything you ask for. Adults and kids enjoy every moment. It's like if you were in a real circus. Food - it's amazing. The buffet has food from all over the world. My view from my room was amazing. Was able to see some hotel from the strip.

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    Staff

    Reviewed July 25, 2016

    Worst hotel booking experience ever!!! BookIt didn't send my payment to the hotel. I get there (after driving 6 hours) only to be told I can't check in unless I pay again. After I already paid $174.00!! The staff at bookit did nothing to help me. They offered me a refund that takes 5-7 days to process. When I asked if I was supposed to sleep in my car they said they didn't know what I should do!!! After my money was taken! WORST GROUP OF PEOPLE I HAVE EVER DEALT WITH!

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    BookIt.com
    Response from BookIt.com

    Hi Pierre,

    We understand your frustration and apologize for any inconvenience. Sometimes this happens when reservations are made for same day arrival the reservation may not have made it to the hotel or resort immediately due to technological issues. If you would like to speak to someone about your experience please let us know. Thank you.

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    Price

    Reviewed July 25, 2016

    Easy to book and great price. Saw the resort on Groupon and it was much cheaper on Bookit.com.

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    Verified purchase

    Reviewed July 25, 2016

    I loved this site. Easy to compare hotels and flights, found me an amazing deal and I could edit if need be.

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    Verified purchase
    Customer ServicePrice

    Reviewed July 24, 2016

    An error came up during my booking and had to wait till next day till they cleared the error by phone... And then had to rebook again online and my booking price went up...

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    Factual basis uncertain
    Verified purchase

    Reviewed July 24, 2016

    Read well. Why. If you wrong 1 min after not give you the opportunity to change. These are thieves. I have reserved all inclusive. When I finished the payment I realize missing flight so I have called. I asked of flight, said that flight was not included. I asked to change and said that I could not change or cancel.

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    BookIt.com
    Response from BookIt.com

    Hi Vincenzo,

    We are always more than happy to assist you with rearranging your travel plans. However, we do want to remind you that most Properties do charge a cancellation and/or modification penalty in accordance with their own policies which are clearly stated in the terms and conditions which you must agree to prior to booking. If you would like to speak to a Representative about this, please let us know. Thank you.

    Verified purchase

    Reviewed July 24, 2016

    Awesome deals! Easy to book! Thank you BookIt.com.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 24, 2016

    Amazing customer service! Easy to book and the representative was very helpful to find a deal for my family and me. Happy Camper! Thank you Bookit.com.

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    Verified purchase

    Reviewed July 24, 2016

    I was not aware of this website but now that I know I would recommend it and state was user-friendly to navigate and website served its purpose.

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    Verified purchase
    Punctuality & Speed

    Reviewed July 24, 2016

    Making my online reservation was very easy and also quick!

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    Verified purchase

    Reviewed July 24, 2016

    I was able to find a hotel for around half the price through BookIt.com. Extremely satisfied. Will be making more hotel reservations through this site in the future.

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    Verified purchase
    Price

    Reviewed July 24, 2016

    I had not heard of BookIt, but in a search for the Luxor hotel in Las Vegas for an event with family, I discovered them offering a price that was unbelievable!! I have used Hotels.com previously and even have a free night with them, but BookIt still had the best deal.

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    Verified purchase

    Reviewed July 24, 2016

    I was able to compare hotels, view rooms and accommodations, and book online with ease.

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    Verified purchase
    Price

    Reviewed July 24, 2016

    Last min booking. No complications. Will use this site for all my adventures. Cheapest pricing.

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    Verified purchase
    Customer ServicePrice

    Reviewed July 24, 2016

    First time on BookIt.com and I found it confusing and frustrating when I spent the time to book it online and only to get done and get a error code. So I called the number they gave me and then they couldn't honor the quote I was given.

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    BookIt.com
    Response from BookIt.com

    Hi Christopher,

    We want all of our Guests to have a wonderful experience and do our best to help you get exactly what you want so we're sorry to hear about this. If you would like to review your new booking to be sure all is correct and to your liking, please let us know and we will have a representative contact you. Thank you.

    Verified purchase

    Reviewed July 24, 2016

    We just love BookIt.com. Always the best rates out there....

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    Verified purchase
    StaffEase of Use

    Reviewed July 24, 2016

    Very easy to use site. Lots of choices. If you need help the reps are easy to access and knowledgeable.

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    Verified purchase
    Customer ServicePriceEase of Use

    Reviewed July 24, 2016

    Using bookit.com was simple and easy to use. The paydelay option was helpful. I had some questions and after my call to their 1800 number, everything was fine. I would use them again. My only flaw is that I'm Canadian and the prices are in U.S dollars. They have a converter. But I still pay the difference. Wish it was Canadian. :)

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    Verified purchase

    Reviewed July 23, 2016

    Will never use this service again. A fee to change dates -no credit offered- and transportation fee non refundable even when canceled 90 days or more in advance?!! Horrid.

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    BookIt.com
    Response from BookIt.com

    Hi Jade,

    We hear you and understand, but all fees are clearly stated in the booking summary and in the terms and conditions which you must agree to prior to booking. If you check out your Guest Voucher, you'll be able to view all this information yourself as well. If you would like to speak to a Representative about this, please let us know. Thank you.

    Verified purchase
    Staff

    Reviewed July 23, 2016

    The agent was friendly. She mentioned a restaurant card I should receive. I don't remember how I was supposed to get the card/coupon.

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    Verified purchase
    Customer ServicePunctuality & SpeedProcess

    Reviewed July 22, 2016

    I was going back and forth with a lot of other hotel booking sites and BookIt.com always popped up with the best deals at the best hotels I was looking up. It was a no brainer and I booked with BookIt.com. The process was fast, convenient and I received confirmation on my email immediately. BookIt.com gets my recommendation wholeheartedly.

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    Verified purchase
    Staff

    Reviewed July 22, 2016

    Victoria was such a great help. She was kind, energetic, and personable. I have already recommended her to many friends. I am so pleased with my first experience here and will be back as soon as I can.

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    Verified purchase
    Staff

    Reviewed July 22, 2016

    The agent that me was beyond helpful. Very friendly and knowledgeable. This is our 4th time booking with BookIt, just wish you gave something for loyalty.

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    Verified purchase

    Reviewed July 22, 2016

    After a lot of research for my vacation, I found BookIt to be the most user friendly and with the best rates! I highly recommend it! :)

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    Verified purchase

    Reviewed July 22, 2016

    I did not believe how easy it was to book a nice room in the big easy. I have spent 16 years with the Coast Guard in New Orleans. I retired in July 1998. That is four different times. I'm sure our room will be very nice indeed. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 22, 2016

    It has been a pleasure so far using BookIt online. I liked how I could save my hotel room until I was ready to make a decision on my trip. I had a question and I called and the agent was pleasant and helpful. Thanks.

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    Verified purchase
    Customer Service

    Reviewed July 22, 2016

    When my mother decided to book with BookIt.com she had them on speaker and in my opinion this site does a good job and were very pleasant. She could not remember her email address and had used mine, and still no problem, except we want ocean view and a balcony... lol. Cannot wait! My first-ever vacation. God is good.

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    Verified purchase
    Ease of Use

    Reviewed July 22, 2016

    This site was very informative and easy to use.

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    Verified purchase

    Reviewed July 22, 2016

    Very easy to book and the $150 discount helped a lot.

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    Verified purchase

    Reviewed July 22, 2016

    Everything was super easy and rates were absolutely great!!

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    Customer ServiceSales & MarketingStaff

    Reviewed July 22, 2016

    I call to do a package vacation and a lady by name Christy she did all the reservation and got me a confirmation flight and hotel, when I check the confirmation I didn't had my flight, they had already charged me with the flight and hotel. I call back and another person said that I never had a flight, but I told her, "Why did I got charge for the total amount and when they already had told me I had a confirm flight and hotel?" She said it was a mistake and that they would credit my account in 7 to 10 business days for the amount 5500.00, but how can a business do a mistake where I need my money to travel for my vacation and won't have my money for my vacation. This business should be liable for this kind of mistakes, apologies don't help pay my days of vacations or waiting until my money gets credit it back. Bookit.com should be giving free vacations packages for this kinds of screw ups. This business is scam.

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    BookIt.com
    Response from BookIt.com

    Hi Ramon,

    Thank you for taking the time to comment. Our goal at BookIt.com is to strive and ensure that our guest's experiences are above expectation, so we are very sorry to hear about this. If you would like to speak to someone about the issues you addressed in your review and/or check on your refund, please let us know.

    Verified purchase
    Customer ServicePrice

    Reviewed July 21, 2016

    Great prices... very good customer service and plus a 250 dollars bonus discount applied to my package... I'm very excited!

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    Punctuality & Speed

    Reviewed July 21, 2016

    Best rate found online. Fast & easy. Will use again!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2016

    The lady who helped me with the booking did everything by the book and was very professional. She did everything right. My only discomfort was that I had to call them at all, as the website has a glitch (purposely I think). So at the end you still have to call. Hope the actual vacation goes smoother than the booking.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2016

    On 7/I9/16 I had the pleasure of speaking with Jonathan **. He was very professional and most of all patient with me. Also very knowledgeable and have excellent customer service. I was so indecisive and he helped me pick my dream vacation. Unfortunately I thought about what he said and I went online and booked the vacation we talked about like around 8:00 pm last night because I didn't want to miss the great deal we had discussed. Also I didn't want to speak with anyone else so I booked online. Since the sale ended midnight. He is the best and I referred more people to him to book their future vacations. Best customer service I had in a while. But I did book my Myrtle beach vacation with him and my booking ID is # **. Thanks.

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    Verified purchase
    Staff

    Reviewed July 21, 2016

    I had a very awesome experience booking my family vacation on BookIt.com. The representative by the name of Shameka was very helpful very informative and book my vacation with no problems. She was very polite and very patient with all the questions I have for her. She is definitely an asset to your company. I'm so glad I book my vacation with you all and it is safe to say I probably will again. Have a good day.

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    Verified purchase

    Reviewed July 21, 2016

    BookIt may it so easy to make up my mind on where to book my stay.

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    Verified purchase
    PriceEase of Use

    Reviewed July 21, 2016

    Website it easy to navigate and we got the best prices and discounts!

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    Verified purchase
    Staff

    Reviewed July 21, 2016

    After reviewing the online booking I called an agent and received superior help! May look into more bookings with BookIt.com.

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    Verified purchase
    Ease of Use

    Reviewed July 21, 2016

    Looking to go on a trip for sister 21st. I watched this site and a couple others for a couple weeks! This one always seemed to have the best deals! Easy to navigate and use!

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    Verified purchase
    Price

    Reviewed July 21, 2016

    Great prices, easy to book.

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    Verified purchase
    Staff

    Reviewed July 21, 2016

    It was a great experience. Very helpful.

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    Verified purchase
    Staff

    Reviewed July 21, 2016

    Jeremy ** offered courteous service; he was knowledgeable, professional and provided excellent/helpful information. He's an asset to your organization.

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    Verified purchase
    Online & AppEase of Use

    Reviewed July 21, 2016

    I had BookIt.com and another booking app open at the same time and found BookIt.com to be the quickest way to find and make a reservation. The application is easy to navigate and the information is current and helpful.

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    Verified purchase
    Staff

    Reviewed July 21, 2016

    The place overall is ok. We spent most of our money on food and drinks at the sister hotel because there was nothing at this one. The hotel staff isn't very helpful, there's only one older lady that knew anything when we asked questions. The room was fine, no complaints. Pool small but nice, but no lighting at night time. The staircase to the pool was lit up with some type of Christmas lights, they should do that with the whole pool area. If you walk to the hotel from airport, it's literally 2 minute away. Google maps told us it's much farther than it actually was. And the beach is a 10 minute walk away. Also in the pictures online looks like they have a whole sandy and open section to look out to the beach, that's no longer accurate. They built a samand railing thing and the area doesn't look too neat. I probably wouldn't stay there again, but it was a good deal as we were on a budget.

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    Customer Service

    Reviewed July 21, 2016

    All great except I still haven't gotten an email with confirmation info.

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    Verified purchase
    PriceStaff

    Reviewed July 21, 2016

    The agent was very helpful to me. I think that I prefer speaking to an agent before booking next time. It was easier for me. The price was great. Thank you.

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    Punctuality & SpeedStaff

    Reviewed July 21, 2016

    User friendly. Fast and easy booking for vacation bundle.

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    Customer ServiceStaff

    Reviewed July 21, 2016

    It was hard to get a person on the phone to talk to about some parts of the reservation. Other than that all was fine.

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    Verified purchase
    Price

    Reviewed July 20, 2016

    BookIt charged around $650 extra for the kid which was supposed to be free as part of the resort package in Mexico (under 7 years old). Resort clearly told that they haven't received kid's amount. Totally disappointed overall!

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    Verified purchase
    Staff

    Reviewed July 20, 2016

    Had to change hotels and spoke with the most helpful young man!! Got everything all changed and we are ready to go!!!

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    Verified purchase
    Staff

    Reviewed July 20, 2016

    We had an excellent person helping us Tara. She was wonderful helping us book our hotel and helped with a show as well. She was fantastic. The of us were planning a Vegas trip and she helped us compare prices and events, made us aware of what was offered through BookIt.com and distinguished between prices and availability. Just refreshing.

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    Verified purchase
    Contract & Terms

    Reviewed July 20, 2016

    Name wasn't days inn. Double beds, not king. Paid a deposit that wasn't in guidelines or agreement. Bathroom had holes and cracks. I don't believe we will be traveling through BookIt ever again.

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    Factual basis uncertain
    Verified purchase
    Price

    Reviewed July 20, 2016

    I've used BookIt four times traveling to Jamaica, and I am 100% satisfied with the services provided. I love the updates and accuracy of the prices and no hidden fees. Thanks BookIt. You ROCK!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2016

    The person on the phone was very helpful in making my changes. Thank you.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed July 20, 2016

    Took a few minutes to look into booking our Summer vacation this past Sunday. Found a great hotel, offering an amazing deal and booked it in just a few clicks. Easy time booking, inexpensive option, and completely remodeled hotel right on Myrtle Beach. Couldn't have found a better option for our needs. Excited for vacation next month. :)

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    Verified purchase

    Reviewed July 20, 2016

    I have booked vacations with BookIt in the past and have turned out great! There is always customer support with a live person if any issues or questions arise.

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    Verified purchase
    PriceStaff

    Reviewed July 19, 2016

    My stay here was excellent. Everyone was very helpful and check in was a breeze. Parking was expensive.

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    Verified purchase
    Punctuality & Speed

    Reviewed July 19, 2016

    I found everything I needed in a quick and easy manner.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 19, 2016

    My first booking experience was pleasant and customer service was excellent. They were very helpful with my questions.

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    Verified purchase
    Customer Service

    Reviewed July 19, 2016

    The booking took a little longer than expected, but the Customer Service was amazing!

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    Verified purchase

    Reviewed July 19, 2016

    I have always used Delta Vacations, but found a great deal with BookIt and decided to give them a try. Very easy site to use, found a great deal and received confirmations for hotel and flights right away. Our vacation isn't until January 2017, so I will update my BookIt review after our vacation.

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    PriceEase of Use

    Reviewed July 19, 2016

    This is the second time I have used BookIt.com and my experience was great. The prices were the best I found and the site is so easy to use. The prices are what surprised me the most. I bet I checked 7 other sites and they were all $200+ higher. I highly recommend to anyone.

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    Verified purchase

    Reviewed July 19, 2016

    Hotel and flight booking - Stephen did a great job helping me find what I wanted.

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    Verified purchase

    Reviewed July 19, 2016

    Booking travel couldn't be any easier on bookit.com.

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    Verified purchase

    Reviewed July 19, 2016

    I found it was very helpful, I have use bookit.com on several of my trips and they always help looking for the best deal for me. I would recommend highly recommend anyone to use this service. From the airport to your destination and back you should have no worry.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed July 19, 2016

    Best price for hotel reservation. Got great discounts. Excellent customer service when I had to speak with a representative. Highly recommend using BookIt.com. They are simply the best!!!

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    Verified purchase
    Staff

    Reviewed July 19, 2016

    It was really easy to book my vacations to Punta Cana with BookIt.com. The Customers service people are the best. First time user. And ready for my next Vacation with Bookit.com.

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    Verified purchase
    PriceStaff

    Reviewed July 19, 2016

    Great experience. No-Hassle. User friendly. I got exactly what I needed and was able to compare prices without having to manage several tabs. Highly recommend!

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    Verified purchase

    Reviewed July 19, 2016

    My mom was able to book me at the last minute to vacation with my family.

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    Verified purchase

    Reviewed July 19, 2016

    Great site that gives you access to all the latest information to plan a great trip.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 19, 2016

    Great customer service. Very friendly and was able to resolve my package issue. Again great customer service.

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    Verified purchase
    Customer Service

    Reviewed July 19, 2016

    We booked a Cancun package via BookIt.com for 5100.00. Within 12 hours, we realized Expedia as well as Orbitz had an upgraded hotel package for 4900.00 including transportation. Neither did BookIt.com allow me to cancel the package even though I called within 24 hours nor was BookIt.com able to match the offer.

    4 other families that would have booked the same package via BookIt.com, did not. I would probably be cautious of booking with BookIt.com in the future.

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    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed July 19, 2016

    Bookit a horrible booking agent and I will never use the again! Back to priceline it is!! All fees should be listed in the breakdown!

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    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed July 19, 2016

    I needed the help of an agent. She was very professional and knowledgeable.

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    Verified purchase

    Reviewed July 19, 2016

    Great ease of booking.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 18, 2016

    Representative was very nice. Made me feel at ease about booking my honeymoon. Very quick and accurate. I look forward to booking again.

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    Verified purchase
    Staff

    Reviewed July 18, 2016

    After booking our reservation we realized it's not right off the beach. It's a mile to the beach. I even asked the lady "Is this beachside?" She said yes. OMG. Not happy.

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    Verified purchase
    Customer ServicePrice

    Reviewed July 18, 2016

    Really low prices and customer service is amazing... the only way I book travel!!!

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    Verified purchase

    Reviewed July 18, 2016

    Booking the trip was a breeze. Haven't actually gone on the trip yet but booking it was very simple and I was able to save money by booking the airline and the hotel together.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2016

    My experience was good. The lady that helped me was well prepared to answer all of my questions and very informative. She checked on anything that myself or her were not completely sure of. She was well spoken and courteous. She confirmed all the details before moving on to the next topic.

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    Customer ServiceStaff

    Reviewed July 18, 2016

    I admit I was an indecisive customer but the person helping me was patient and repeatedly gave me the information that I asked for without being rude. Committing to a vacation is a process but they helped make it better.

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    Verified purchase
    Ease of Use

    Reviewed July 18, 2016

    Site was easy to use.

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    Verified purchase
    Staff

    Reviewed July 18, 2016

    The representative was very helpful and patient with me.

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    Verified purchase

    Reviewed July 18, 2016

    Best deal and I will be using the site again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2016

    Awesome site, customer service people were phenomenal. Would highly recommend. Now let's hope the hotel is as advertised!!!

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    Verified purchase
    Customer ServicePrice

    Reviewed July 18, 2016

    Booking a trip through BookIt was great! Awesome prices and customer service was top notch! Highly recommended!

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    Customer Service

    Reviewed July 18, 2016

    Awful customer service!!! Error occurred so had to wait to call and the rates had then shot up meaning I had to stomach the increase. On the phone for over an hour, no apology, put on hold constantly with slow and inaccurate reps. Will never be using this company again!

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    BookIt.com
    Response from BookIt.com
    Hi Ellie,

    We're sorry for the poor experience that you had booking with us. We appreciate you, and hope you will give us another chance. If you would like to speak to a Team Member about this, please let us know. Thank you.

    Verified purchase

    Reviewed July 18, 2016

    We always find such great deals on this site. We have used it many times, and the guest services technicians are excellent if you have a problem.

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    Verified purchase
    Price

    Reviewed July 18, 2016

    Very easy booking site. No hidden cost or fees. Gives access to anywhere in the country and beyond. Have used this site in the past, and will definitely use again in the future. Would also recommend to friends and family.

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    Verified purchase

    Reviewed July 18, 2016

    Best discount site I found. Travelocity and Orbitz wouldn't honor their discounts with the coupon I wanted.

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    Verified purchase
    Price

    Reviewed July 18, 2016

    This is my third booking thru Bookit.com and I am very happy with the competitive pricing compare to other sites.

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    Reviewed July 18, 2016

    I'm very happy with this service. The links/services are quite clearly labelled and there is very little fine print (basically, what you see is what you get). Booking was as easy as using the websites of much more well-known providers, while the available deals were of better caliber.

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    Staff

    Reviewed July 18, 2016

    Room was great! Very clean! Beds were nice. The view of Mackinaw Island from the room was amazing. Breakfast was nice, though a second or even third waffle maker would be good. There was a long wait to get to the machine. Longer than necessary if another machine was added. Staff was nice. Hotel was very clean all over, including the pool. Wi-Fi was down which was a bummer for the kids after spending several days up by Lake Superior and not being able to "connect" to the outside world. But not a big deal for the adults. Overall, a great stay!

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    Price

    Reviewed July 17, 2016

    I used BookIt to make a last minute reservation in Phoenix. Not only did they find me a nice hotel near the airport, but they also found one for the right price! Thanks BookIt!

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    Verified purchase

    Reviewed July 17, 2016

    I was very please with the pick up and drop off the airport transportation provided by this company. What I liked most is that it's not crowded, but it's a very relaxing and comfortable ride to and from the airport.

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    Verified purchase

    Reviewed July 17, 2016

    My fiance and I used BookIt to book our very first trip. Her parents use this site and love it and so do we now. It was easy and provided all the information needed to make a perfect decision. I checked out a couple of other sites and BookIt by far had the best deal available. We will be using BookIt in the future for other trips.

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    Verified purchase

    Reviewed July 17, 2016

    My experience with BookIt.com was helpful and convenient and I always enjoy the use of it. However; my concern is about the place where we will reside for a week and if the company (Ocean Blue) is up to its terms as it is advertised such as the room we requested with ocean view and how clean it is because of my daughter allergies. Thank you.

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    Reviewed July 17, 2016

    I'm an older senior citizen, not very good with computers. I was amazed at how easy it was to book our vacation. I'm sure I will be using your service again. Thank you.

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    Staff

    Reviewed July 17, 2016

    We just booked our honeymoon and could not be happier with the service we received from BookIt! The lady who helped us was very clear with all the details as well as going out of her way to find out all the answers to my questions and suggested fun activities to do while I am there. She was very patient with me and friendly. Thank you BookIt.

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    Staff

    Reviewed July 17, 2016

    The young man who helped me was awesome, he was very patient and looked for every option that benefited me. Thank you Romaine, and you were awesome.

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    Verified purchase
    Staff

    Reviewed July 16, 2016

    I really enjoyed my stay at Secrets Los Cabos. The staff was friendly, helpful, and professional. The food was great and the rooms are fantastic. I would definitely recommend this resort to my family and friends.

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    Verified purchase

    Reviewed July 16, 2016

    I am unhappy with my booking as I specifically asked for non-smoking rooms and my confirmation shows smoking rooms... When I called to have it corrected I was told there was 2 fees that I would need to pay. After a lengthy hold the fees were waived. This was an unnecessary inconvenience.

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    BookIt.com
    Response from BookIt.com

    Hi Myles,

    We want all of our Guests to have a wonderful experience and do our best to help you get exactly what you want so we're sorry to hear about this. If you would like to review your new booking to be sure all is correct and to your liking, please let us know and we will have a Representative contact you. Thank you.

    Verified purchase
    Staff

    Reviewed July 16, 2016

    Richard was very helpful. He made sure we had everything we needed on our vacation.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 16, 2016

    I had an error message with my package after I was fully billed for the trip. I called and the first girl I was on with for almost an hour couldn't even find me at all. After all that time she said "call back tomorrow when a manager is here." I called again and this time the lady found me but then she said the price of the trip went up so I didn't want to do it and the call got disconnected. I called back and they said it was my bank so I called my bank and they said it was BookIt. I called back cancelled my flight portion, went back online and rebooked and I got the same price I originally wanted, not some jacked up price they tried to charge me over the phone. 2 hours of my Friday night wasted. Terrible experience. I should have stuck to Expedia.

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    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed July 15, 2016

    Agents were very helpful, honest, polite, and friendly.

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    Verified purchase
    Online & AppEase of Use

    Reviewed July 15, 2016

    BookIt website is intuitive and easy to use as you compare selections, change searches, and enter info.

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    BookIt.com Company Information

    Company Name:
    BookIt.com
    Address:
    14521 Panama City Beach Pkwy
    City:
    Panama City Beach
    State/Province:
    FL
    Postal Code:
    32413
    Country:
    United States
    Website:
    bookit.com