BookIt.com Reviews

We used BookIt to reserve our airfare and resort stay at the new Secrets Resort in Cap Cana. Overall we saved over $1300 off of booking directly through the resort and almost $700 off of some of the other booking sites. It was easy, fast and we even got to choose our flights and seats! We also purchased transfers from the airport to the hotel for much less than some of the other sites. We will be using them again for future bookings. We don't travel until February of 2017, so we'll see how smooth things are when we check in!

So far booking a vacation through BookIt has been a breeze. They are cheaper than the other sites and even a travel agent. Hopefully there won't be any problems with the trip but we'll see.

I booked trip to Las Vegas early this morning with a representative named Jason. He was very enjoyable and very courteous. He was very helpful and made the experience very nice and stress free. I really enjoyed working with him. He is an asset to your organization. Great experience!!!

I would never use you guys service again and I am telling all of my family members not to use you guys again as well. I booked a trip on August 2/2016 and paid in full, and you guys call me yesterday less than 48 when it was time for me to depart on my flight and tell me that you guys made a glitch and I can't stay at the hotel that I booked. I spoke with someone on September 6/2016 and she told me about the glitch that you guys made. We were on the phone for 2 1/2 hours. She even called me back and she told me that you guys had to honor that because it was a month since I've booked the reservation and now today you guys tell me that my reservation was canceled.

I received a call from Bookit and was offered a refund for the cancellation fee. This gesture was greatly appreciated.

I was looking online for tickets to fly Tony ** then I'll call booking.com and they gave me the best price I could get. Thank you to all of you. How to add very friendly and Professional Service. Thanks again.

I specifically told the reservationist that I wanted to make sure my booking for 3 rooms/flights for 5 for Mexico package at Villa Del Palmar was the "all inclusive" option. She confirmed and at the price quoted. Your confirmation email is very deceptive and unclear. It reads "Villa Del Palmar Los Cabos with Optional All -Inclusive", so I assumed again that is what I had booked. Then, when I told more friends to come and book it thru you, they told me the all inclusive was $250 more... Which caused me to call today and in fact, new person on phone confirmed I DID NOT have "all inclusive" option!

I was surprised to reach a live agent at 10 pm PDT & really happy working with Leslie - a super efficient professional - who quickly accommodated our dates at the Posada at a price I was unable to achieve online. I look forward to future booking with BookIt.

After a full two weeks, your company has taken my money but offered nothing more than a BookIt confirmation code. We have received a runaround from every phone call and although the staff has been helpful, they end every single (I mean it) every single call with "Well, just try again in a few days." Follow-up is vague, and even a couple managers have been involved.

I don't know her name but her extension number is #**. OMG she was sooo helpful and nice. I know I must've been so annoying but she helped me pick the right hotel. She was awesome and from now on I would be calling her to help me book my trips =). Thank you.

I was having problems with finalizing my trip online - flights I selected kept changing when I hit pay now. Decided to call and the service was excellent. The agent got me the exact flight I wanted and took care of everything. The dream vacation is now booked and will be happening!! Thank you BookIt!!

Lots going on in the website. When I finally got to the end of the payment option I got an error and had to call a number to complete my transaction. I forgot to put the code for $100 off. Called and they said I would have to cancel and redo transaction. And it may or not be same charge now. I asked if I could get a voucher to use at the hotel they said no. So I just got frustrated and said leave it as is. Not good business when someone is spending $2,400.

Booking with another couple has never been a problem. Understanding that with flying from different airports separate reservations needed to be made. To ensure dates/hotels etc lined up one of us booked on the live site while the other spoke to an agent directly. (Minutes apart) The other couple were not giving a confirmation but their credit card was charged. The agent explained there was a "system update" and they would call them back once everything went through.

This resort is a wonderful place to stay. The personnel is so friendly!! Everything is so clean and professional. I would highly recommend this resort. We will be coming back next year!! Bookit is highly recommend!! All the information is clear and accurate! Thank you for a wonderful vacation and 20 year anniversary!!

Well let be a fair minded with positive feedback... anyhow this was my first time doing business with your efficient web site. I have had a pleasant experience with the whole process. I will be looking towards more bookings hopefully sometime in the near future... signed another happy client.

Chad extension ** is the only person in a month that really put effort into saving me every last penny. A lot of these people seem not to care but Chad really made the difference in my family trip.

Booking with BookIt! BEST SAVINGS. Was looking for a hotel and got the best deal. Also they have payment plans too if you book far enough in advance. I recommended to all my friends!

BookIt was able to get my sister and I (we live in different states) flights that would have us arriving as close together as possible, and still gave us a great deal. I am so excited about my vacation.

BookIt is a great website. Always the cheapest & always gives additional credits & perks. I have been using this website for years & will continue to book my trips via this site. Thank you for your customer service BookIt!

Easy. Fast. Understandable. Great customer service from the representatives. Prices were fair and better than most. We will book all of our future vacations using BookIt.com. I was offered services that I did not even think about as I was making my reservations!! Great job BookIt!

On 11-3-2016, I attempted to book our 25th Anniversary vacation with Anita. After two failed attempts, she assured me that neither of the transactions had been processed due to error codes. We agreed that I would call my bank first thing on 11-4-2016. To my surprise a transaction for the flights had been processed. I called BookIt right away. An agent said that apparently the issue was with my credit card but that the flights HAD BEEN BOOKED!! I proceeded to complete my vacation package and was told that I would not be receiving the $75 discount that I was previously receiving due to it being offered only on Monday and it was now Tuesday.

BookIt falsely advertised a price for a hotel. Then after I booked thinking I was getting a great deal, I received a confirmation for a wildly more expensive rate. I immediately called to cancel the reservation. They told me that I would be charged the full rate, and then ANOTHER $35 on top! Just for the "pleasure" of canceling even though I would still be charged for the room. Literally the worst customer service I've ever received in my entire life. I will never even for a second think about using BookIt ever again.

While trying to decide what to do for my 37th birthday/2nd anniversary. I came across BookIt.com. I was very happy with the selection of hotels and packages they offer. I was thrilled to find out they offer pay delay. You cannot go wrong with this site. They have vacations and packages for all budgets. :)

I failed to include a coupon code in my 1st of 2 online bookings and immediately called customer support. It took about 35 minutes on hold but that was the only difficulty in the entire process (which I can understand but would hope that in the future the wait time would be within 10-15 minutes). The agent who assisted me, Shytira, was extremely helpful, knowledgeable and courteous. She helped me with both of my bookings and based upon my experience with her I will recommend others to try Bookit.

It was so easy to book. It was $600.00 cheaper at same All-Inclusive Resort and I was able to a better airline with better times and on top I got a $150.00 coupon which made it even better! Thank you.

We stayed at chic In punta cana. Great place, great people. Raul at the diamond lounge was always willing to give a hand with anything you needed. Was a great experience. And a great trip. Food was also great. A lot of variety to choose from.

Your service was fine. And you offered a better price than the one I had booked. So to save, I booked with you cause I thought you offered same 4 people plus kitchen. Only after realizing there was a 25 dollar fee to cancel, did I realize the other reservation had two Queens and pullout. Which is what I needed. Yours said 4 adults but did not say there was one queen in bedroom not 2. If you did not specifically say how many beds were in this unit, then I would ask you to cancel my reservation without charging.

Bookit made it very easy for me to find awesome deals in various parts of the world. My husband and I were wanting to go on a trip on a budget and this site made it super easy to do that! Would definitely continue to use them and recommend them to our friends and family!!!

Hurricane Matthew was imminent and we rescheduled our trip to the soonest availability at the Jamaican resort. Change fees for airlines and hotel were waived for others who called Friday morning. We called Thursday night and had $600+ in fees charged plus we were charged a BookIt fee for calling about this and making the change. I was suppose to get a call about our request to waive these fees and I have not heard from BookIt. They said response would be within 24 hrs. but still nothing. I am hoping that BookIt will be fair about this in that if fees are waived for one due to the hurricane, they should be waived for all.

I will never use BookIt.com again. Classic bait-and-switch technique which unfortunately is chasing me and my business as a customer away. I am trying to arrange an all-inclusive trip (meals, flight, hotel) to Cancun area and not only is the price not the same as advertised. I haven't gotten everything included AND the flight keeps changing. Don't use BookIt people.

I booked a vacation for July 2017 for six nights. I learned I need to be back home earlier than planned. I contacted Bookit.com to modify my reservation by one night. I was told it would cost me over $2,000 to do this. After speaking with an unhelpful LaToya, who thought this was completely reasonable, I spoke to a supervisor, Peter, yet all he did was read Bookit's absolutely absurd policies. At that point, I chose to cancel the reservation, since I did purchase the Travel Guard Insurance. This "insurance," I learned does not cover cancellations and I would not be refunded what I have paid for this vacation. I will end up owing Bookit money if I cancel. I rue the day I chose to book through this company. Never again. Do not do business with this company.

Anita was the best ever! She explained everything in great detail. By doing this I feel safe to be traveling out of the country for the first time. Thanks again and I will tell anyone wondering who to book a trip with to use BookIt.com!

This is the first time I have used BookIt and I loved it! They were very friendly and very helpful. Doug took the time to find the best and most economical flight for us and provided us suggestions on where to stay. He was also knowledgeable about the places we were looking at.

I called BookIt, I was not completely sure of where I wanted to stay. My agent Tamara was extremely patient, knowledgeable and very exciting to work with. She took her time and made sure she answered my questions, and got me the trip and price I wanted. I would recommend this site to anyone!!!

Well, just booked my hotel rooms through BookIt and it was easy. I got a good price on the hotels, good information was provided on the website. I'm hopeful that the hotels are as good as they are rated. I expect they will be.

The booking of our room was very easy. We had a special request for the resort regarding handicap assistance. Avia ** was great. She called the resort and spoke to them about our needs and got some great results. She has offered to follow through when we get closer to the time of our stay. They are very helpful and the prices are great!

My BookIt agent Shauna is the bomb. She has been answering my million questions and phone call trying to make my celebrate come to light. Love her. A true customer service personnel.

First time using BookIt for an international trip. Reservation and payment was easy. Arranged transportation was visible, waiting and efficient. No problem at hotel check-in. Was greeted shortly thereafter by BookIt representative stationed at the resort.

I was having troubles with online payment. I have submitted my CC payment info several times and always got the message that something went wrong. I was able finally to pay for my trip after I signed up for new account with Bookit. Other than that everything was ok. Price is good but I don't like to pay upfront. Cancellation policy is not the greatest.

We are so pleased with our experience, booking our first vacation together - our honeymoon!! The quality and affordability is second to no other travel agency. We got incredible deals on an all inclusive resort, round-trip flights, and a rental car. Beyond the everyday incredible discounts that BookIt offers, we even got emailed a $70 off coupon to use! We will definitely book our next stay through BookIt.

My BookIt customer representative was fantastic! I was having trouble getting my transaction to go through, and they called me right away and walked me through it over the phone. Not only that, but he put a nice note in our reservation asking our hotel to give us some special treatment! I'll be using BookIt again for my next reservation 100%.

Steven ** was my BookIt.com agent. It took me a week and a half to book my trip to Mexico. I needed all the information for the other parties going and Steven was great accommodating me. He gave me his extension and we were in touch the entire time. He made planning my vacation easy and stress-free. I enjoy planning all my vacations through BookIt.com and will continue to do so.

I Check Different Places Like Orbitz, Cheaptickets and Expedia and You was the Only One that have Better Price. All the Info in your Page was Perfect. Thank You Very Much and I promise I going to Recommend you To all my Friends. I Noticed that you don`t offer transportation round trip from the airport to hotel. Why? Before yes, not anymore?

Tried to book - got an oops message - called me 3 hours later. After 1 hour of crap they said the fraud team would not allow? I have booked many time thru book it but I think this is the last. Tried to book this am 9/26/16 - finally got it accomplished but was at first told no by the fraud team. Oh by the way it also cost me an extra 90.00 dollars for the fraud team to say no. I think they did it on purpose to get the extra money. There was a lot more crap in this story but I am really distraught with the crappy service from you.

I booked travel for my family of 4 (2 adults 2 kids). I called back immediate after my booking ID was issued w/ questions & to confirm. Hold times are ridiculous & call transferred several times. Representative was rude & unhelpful. Just kept saying "Check the terms & conditions at the bottom of your reservation".

Booked smoking hotel room. Called front office of hotel, no satisfaction. Called BookIt, no help either. The room was already paid for, no refund. BookIt explained that there was nothing they could do about it. Why bother making requests?

It was very easy to book but I find it odd that an email confirmation was not sent to me with booking number and also the additional amenities offered by Bookit.

Was very impressed with the customer service I received when booking our all inclusive trip to Sunscape Bavaro Beach – all inclusive in Punta Cana. Our rep was very friendly and professional and a wealth of knowledge and information. Job well done!!!

This will be our 4th vacation using BookIt.com. We have had zero issues using this online service. I find it very convenient to use their online services. Everything is at your fingertips and you don't have to spend time on hold to talk to someone in person.

I had an over good experience with this booking. My only complaint would be that the original price advertised increased at conclusion of the booking. The final price was considerably lower than any other booking site. It was one of the lowest that I have ever booked at this same property. I wish all sites would advertise the true cost as opposed to the typical 20% difference at final booking. I would recommend this site and advise that the final price would likely reflect a 15 - 20% final price. I am satisfied with this site and will use it again.

My experience was very good! I had a nice young man named Drew that was GREAT! He helped me in every way and answered all my questions. Very patient - it took a couple of hours to book my whole family so BookIt is an awesome deal!!

Anita, the rep I had the pleasure of working with went above and beyond to make sure that I received absolutely the very best service from take off to our stay at the resort and return home. She covered all bases and confirmed everything via email while we were still on the telephone. I highly recommend BookIt.

It was very easy to reserve our all inclusive vacation that included flight, hotel, and rental car through BookIt.com to Punta Cana, Dominican Republic. I love the deferred payment plan as well. Prices are great! Can't wait to enjoy our vacation!

Never did find where I got my 75-150 off. My price stayed the same throughout the entire process. Maybe it comes as a prepaid Visa gift card or something like that.

Because my grandfather used his debit card for me, I was punished. They change the hotel reservation to his name after we got that cleared. Bookit cancelled my flight reservation right before I got on the plane. I've tried calling them and gotten no answer because they were closed.

I was having a hard time finding a decent flight to Jamaica with a nice hotel. After trying to book my travel for two days by myself I called Bookit and the rep stayed on the phone with me until I was happy with the selection. I would use them again.

The representative was knowledgeable, courteous, and helpful. The package deal was a very good offer. I am looking forward to the trip and hope it goes as well as it has so far in dealing with BookIt. One of the nice features is that the two of us traveling wanted to each pay our half with our own credit cards (we both get airline miles that way) and BookIt accommodated us with that option. Thank you.

I had Ann **. She was phenomenal! My booking was complicated but she stayed patient followed up with me and everything. Even though I was frustrated Ann's determination kept me in a good mood and we got my booking done.

The food was terrible! It was cold and it was so obvious that they used the leftovers from lunch to give us for dinner. The morning we were preparing to leave we had to request for extended check out because someone in my party had food poisoning. The entertainment was extremely boring. The rooms were nice and fairly mature. Won't be going back to this resort.

Bookit.com has for me been a trusted source for vacation bookings. I love the payment options! Their customer service is also on top of any questions I have had when calling. Just booked my 4th trip with them!

Good service. I have to say BookIt was very easy to work with. They had fair prices and we had no issues. We actually booked our next trip with BookIt the day after we got back.

This is my 2nd booking experience with BookIt.com. The first trip reservations went better than I expected. The service that I received from BookIt.com was exceptional. There was absolutely nothing that went wrong. Now and in the future, I do plan to use BookIt.com for any travel that I plan to do.

I cancelled my trip two months in advance due to my significant other's life-threatening illness. BookIt kept two nights' stay as payment for cancelling my room and refuses to refund even one cent of my airplane ticket. This was to have been the trip of my lifetime, and now it will create quite the hardship to try to pay a thousand dollars for a trip I could not take, despite giving them two months' notice to cancel, and also having to pay for my loved one's illness. I am very disappointed. BookIt is not senior friendly.

Had a little difficulty changing the dates online but the representative at BookIt was very helpful for a charge of $25.00. All changes were successful and we will be off again on vacation. Second year using BookIt.

For the very first time, I navigated through BookIt.com; it was quite easy and simple. It gives you options on your payments plan. If you are someone who has other bills to take care of around the same time you book your trip; BookIt.com is the ultimate website to visit. It gives you leisure and breaks in between your payments.

We booked a vacation with BookIt.com. A short time later BookIt advertised the exact vacation with the same flights, but cheaper. BookIt would not honor the new price or even give us an upgrade in our hotel room. We have booked many vacations through BookIt.com and it's sad that they did not want to honor their cheaper price.

I use nothing but BookIt for over 10 years. All my vacations have been wonderful. You cannot depend on what others say as every place visited had something for us.

The agent who took my information had no knowledge about the place we were going to and she took 30 mins and needed to call the resort to confirm that it was all inclusive and refused to let me speak to the manager about her mistake and did even get the names right. This is the first time I was disappointed.

My first time using Bookit. Booked 3 months in advanced & was charged right away but when I got to the hotel they did not have my reservation. They called BookIt & was told they had no reservation under my name. I had to look through my cc statement & email to show my reservation. It took a 2nd call to Bookit for them to finally find it.

So far planning trip has been very easy. Look at plans and spots. Saw pictures of hotels. Set up flights. Now to see if trip will be as easy as planning and securing it. Later review to come. Thank you BookIt.

Booked our vacation and realized we had made an error. We spoke to a very helpful/pleasant woman named Christina who went above and beyond for us. She is very attentive. Has a demeanor and attitude that reflects extremely well on BookIt.com. I hope they realize the great asset on their staff.

I hate that BookIt charges for changes, even when it is not your fault.

I could not find a way to review the detailed breakdown of the additional taxes and fees. This is less transparency than I want to see in a website. I reserved two rooms but they were combined into one charge making it hard to know how much to request the 3rd person to reimburse us.

My experience was great, you had the best overall prices and booking was easy!

Lorone is very helpful and very nice. He made me no nervousness about booking all of my itinerary and very organize.

The agent that assisted me (Jeremy **) was very professional, helpful and accommodating while assisting multiple people in different locations trying to book a quick trip. Great overall experience and I'll definitely use BookIt.com again in the future for my travel needs. I'm a happy and satisfied new customer!!

Josh was so great to work with. Really helped in answering all questions. If he didn't know the answer he made every effort to find it. Made making this reservation stress free. Thanks so much!!!

My morning started off really bad. Went to check up on our reservation and it had been canceled due to my bank sending me over a new debit card with chip reader and canceling my old debit card. Funds were to be taken out Sept. 14th, but due to change of cards it was denied. (This was our last payment of $400.00, for trip to be paid off.) Called BookIt, and they said it was policy, and I would have to rebook at today's pricing. (We are flying out in 3 days.) I called on Sept. 16th when I noticed funds were not taken out of account. The young lady I spoke to finally called hotel directly. Got us rebooked for what the last payment was for (which was $400.00). Very grateful she handled my situation and I didn't lose $1200.00.

I have to admit I was kind of skeptical with booking through this site but I called customer service and I got Doug ** who went above and beyond with his customer service. Doug did an excellent good with booking my birthday celebration and made sure all my questions and concerns were answered. On another note I didn't like the fact two Hilton properties were available to book but really wasn't available which was kind of frustrating. I wish your site was more up to date but Doug found me a great resort and I'll be sure to let you know how my experience went... Thanks Doug!!

Our booking agent was amazing. She was professional, charming and understanding. She gave me personalized care. She truly know how to give 100% customer service. Thank you so much.

When I discovered I had forgotten to add my discount code, I called to ask if BookIt would credit this to my trip. The agent made the inquiry and rebooked the trip with the discount code making my trip to Cancun 1X100 times better. I appreciate this accommodation and have enjoyed a previous trip to Cancun using Bookit.com.

David was awesome, very helpful, took time to make sure we got exactly what we wanted and we are going to book with him again!

We were ignored with our requests for change then cancellation after noticing the dates of travel wasn't correct, this was just minutes after reservation. We made several calls, discussed with several reps and got stuck with it. It will be a cold day in hell before we use BookIt again.

My sister and I had the worst experienced ever. We decided to call and book with an agent. Got Albony and she did the booking for us and it all went wrong from there. She tried numerous times to charge the credit cards and all credit cards got block. She then got email from loss prevention to call and reconfirmed the booking. After talking to 2 agents and a supervisor they all stated the booking is confirmed. A few hours later we call back to double check and the agent state that the reservations are cancel. After two days of calling back and forth from the airline and the agency nothing is resolved. We ended up double booked and have to call our credit card company to stop the charges. Never going to book through BookIt ever again!!! All the agents are inexperience and give us the runaround.

Drew was extremely helpful and went beyond what he needed to do to book our trip. Will definitely be using BookIt in the future for other trips. I had other questions about my trip a few days after booking and they were also handled well. Thanks for the smooth process.

I don't know how you book apartments for this person and rate them with 5 stars! I book this apartment for six people but I will never use this website again. When we arrived to the apartments they took forever. In addition we had to pay 35.00 x 2 hidden fees that were not mentioned. We get to the apartment no one helped with the baggage, although I saw the bell-hop help others. During our stay this service was never given to us. To continue we left our luggage in the apartment and took a quick look at the rooms. Went to the grocery store to pick up some items needed and perishables. When we opened the refrigerator there were so many cockroaches inside the fridge. Incredible. Well of course the fridge did not work. I had to take our perishable to the lobby's refrigerator which the receptionist was nice enough to offer, so they would not go to waste.

The phone kept cutting off each time I was put on hold. The representative called me back the first it happened. The 2nd time, I did not get a call back.

The pricing was good... but customer service is awful. No one knows anything. They read off the website. I can do THAT and no one speaks English... and very frustrating.

Bienville House was the best. Great hospitality, friendly staff, the morning breakfast husband and wife team extremely cordial. The comfy beds made it a plus. Close to everything all within walking distance. Thanks for making my birthday trip unforgettable!!!

This site was easy to use, and all the links were very informative. BookIt had more pictures than the hotel website! And the payment plan was very clear. I appreciated all the confirmation emails too. I have already told friends about this site!

This was my first time planning an all inclusive trip. Bookit.com made it really easy and everything I needed was in one place. My flight AND my hotel accommodations. Plus I got a really good deal. I would recommend it to anyone.

I have been using the app 2 years now. Makes it very easy to book hotels at the last minute. I never worry about finding a hotel at the last minute using the app. When I had an issue with being double-billed by a hotel, the rep at Booking.com called the hotel on my behalf and got my money back, and I got an apology from the hotel.

I confirmed booking; it came back with a problem. Called & spoke with Lynne (I think) and she put me on hold for 35 min. & never came back. Hung up and called back -- spoke with Revine and she was extremely helpful and stayed on line with me the whole time as I told her how upset I was. Did not get in Embassy Suites as we would have liked but did book.

The person I talked to was very rude and didn't let me explain anything or ask questions. When I asked to talk to a supervisor they hung up on me. I will never use this site again.

Zika virus ruined our anniversary trip. The amazing BookIt lady took care of everything and found us a new destination. She was super patient, friendly and understanding. So glad that I got her when I called this time! You're the best!!!

I booked a group trip online, VERY EASY!! Then had to add another person. They were very helpful with rebooking to add another person!! On the downside it did cost $25 p/p but it was necessary!! Also great booking our transfers. Hoping that the trip goes smoothly.

We decided to change our trip at the last minute and had to cancel our original booking and rebook. It was seamless and we were refunded the original trip immediately. The agent was super friendly and accommodating. Would use Bookit again.

I've used Bookit many times and love the ease. BUT DO NOT get the insurance. I had a trip planned, got insurance, my husband passed away unexpectedly and I'm fighting them for my money.

Our booking agent, Genevieve was extremely professional and most helpful with our request to book a spring break all inclusive resort. All questions were answered and the booking was done in a matter of minutes. BookIt should be proud of this efficient, personable agent who provided all of the information we needed.

I made several attempts to get a vac package to no avail then I decided to call BookIt and was I lucky to speak to KERRYANN. Sorry if I spell the name wrong but I must say it was a very smooth transition because of her all my future vac plans stop here with BookIt. Thanks Miss K.

This is our third trip in less than four years with BookIt.com. With all the online travel, vacation booking sites available, we keep using this company! Great support, great experiences on every trip and great prices. Looking forward to the next vacation with BookIt.com.

The booking agent was phenomenal. She took her time and addressed all of my wants and needs. She paid attention to all details and she went over every detail with me to be sure that my travel plans were to my specifications. Thank you BookIt you've planned everything perfectly. You've never let me down since I've been booking my travel with you. Two thumbs up!!!

Easy flowing experience booking my package. Website was easy to navigate and offered many selections. I loved the additional options offered once package was selected, like airport transfer and other activities. Hopefully all will go smoothly with my trip and BookIt will definitely have a return customer if that's the case.

Great process. I loved how my agent took care of me. She heard me mention something and took the initiative to make sure that I got everything I mentioned. Way to go. Give her a raise.

Agent Andrea was amazing with helping me find hotel accommodations. She was very kind and patient and looked for other options in order for me to choose my hotel. Very quick to respond to my phone call. Thank you Andrea.

Hi. When it came time of booking it wouldn't allow me to put in coupon code for the $100 off and today you are advertising the resort for $70 off so a bit disappointed as $100 USD is $135 Australian dollars. I also need to book other accommodation for my trip. The service was good but disappointed to see jade now is even cheaper today. Also there is no option for international guests to email for help or a live chat.

The Holiday Inn hotel is located at the best place of the island. Close to restaurants and night clubs. The room was clean and the staff was great and very kind. We spend a long weekend and we are ready to spend another one soon!!! Very recommended to couples and family.

All went well but I'd really like to have been able to choose a room. No choices by Bookit but the price was great so I guess I shouldn't be picky but...

Daniel ** was our BookIt.com agent. He was absolutely professional, very cheerful and knowledgeable and really put my mind at ease. He explained every little detail and even sent in a couple of request that I had asked for. Will definitely book with him again. Thanks Daniel.

So far so good. This is our first real vacation and looking forward for week in Key West Florida. The experience was good on the computer and the booking was easy and simple. I little concerned about the seating on the plane since I am handicapped, and little worried about the seating. I am excited about going, I am 63 and ready for real vacation.

I always book all my getaways through bookit. This was the first time I was actually pretty disappointed. The hotel I booked is having their main pool up bar pool closed for the days I will be there. Bookit did not notify me. It wasn't until I called the actual hotel to confirm my booking that I found out. I then called bookit and they said there was nothing they could do, the lady I spoke to had a horrible attitude. I was not expecting anything. Just a simple explanation given that they are a booking agency that should provide this information.

So we get to the airport to find our flight was changed with no notification, then get an email after we get to the resort telling us to check 12 hours before the flight. We booked a transfer through BookIt get there and they do not have us on the list. So now it is a scramble for them to find us a ride only because I have a printed receipt! User beware!!!

It was simple and easy to book and we got a fantastic deal. However, a HUGE detail was left out! We received a call the next day informing us that we needed transportation from the airport to the resort (a two hour drive). When we called back we were informed that Bookit does not assist with this and that the resort did not provide the service which turned out to be incorrect. It was provided to the tune of $475!!! By this time it was too late to cancel and we had to book the service. I am extremely dissatisfied with the lack of details and the inability to assist, however they did at least inform us the next day.

Fantastic prices offering premium room types that were not available on other sites at the time. Simple and easy to book with payment options. Looking forward towards our upcoming trip.

Booked within minutes, even decided a few days later to switch resorts due to activities wanted. The person I contacted online was very helpful and had me cancelled in just a couple of minutes, then we rebooked at another resort. Very happy with our reservations.

Thank you for providing such a easy and fast transaction. Everything from airfare, shuttle and hotel accommodations went smoothly. Awesome package price with daily food vouchers included. I would definitely book again and recommend Book It to all my friends. Thanks again

This was my first time with Bookit.com. The descriptions were accurate and the prices were amazing. I go to New Orleans regularly and will be sure to use Bookit.com again next time I go.

I have tried several online travel services and with BookIt, I was able to find the best most affordable deal for hotel and flight combined! Thank you BookIt, I will definitely continue using your services and spread the word to family & friends.

Totally was mislead about the hotel location. It was a big inconvenience. I will never ever book with you guys again. A waste of money. I hate being lied to.

My experience with booking with BookIt.com was very good! The representative was very informative and patient, answering all of my questions - and I had many. They also price match, another benefit of using Bookit.com.

We got the most bang for our buck at BookIt.com and when I signed up for the mailing list, we saved another $150 off the already cheap price! We shopped around and BookIt.com had the best price available for the five-star, all-inclusive resort we chose!

I booked a motel with BookIt and found the same room much cheaper. I talked to a rep about it because you guarantee the lowest rate. She was rude. She kept me on hold for a very long time! She came back with no apology and said the rooms were not the same (but they were) so she could not do anything about it. Also, I would have to pay a $25 cancellation fee. I cancelled the room, paid my fee, and rebooked with hotels.com. They were very friendly and accommodating. If I need to cancel they would not charge a fee. I am very disappointed with BookIt. I am a senior and don't appreciate being treated so disrespectfully! The girl that spoke with me should be reprimanded. My $25 fee should be refunded.

We had such a good trip and enjoyed ourselves. The only 2 negative things were that our air condition unit was not working well and that the bars closed at 12 am. (We worked around that though by loading up. Lol)

Genevieve, the customer service rep. that help us decide which resort to visit, knock it out of the park, as my husband said. We both would love to thank her for helping us choose the perfect resort for our vacation. We will definitely be going back to the Secrets Silversands Resort in Riviera Maya, Mexico! Thanks to her we had a fantastic time in a very beautiful resort!

I recently took a summer trip to New Orleans and stayed at the St. Marie Hotel. The staff was very friendly and comforting. Room was very clean and neat. Room was in excellent vicinity to Bourbon Street. Pool was awesome this summer. I will visit again.

It's been really easy to book our trip thru BookIt. After I book our flight this website gave me the option to book a hotel too which was very convenient and was even cheaper than doing it separate. You can do your reservation quick, easy and BookIt has good deals, so I am happy I did it thru this website.

Extremely friendly customer service. Excellent price-- an incredible bargain.

I made a reservation for Oct. 7th at The Terrace at Pelican Beach. I canceled it Aug 19th, more than 20 days have past and I still have not received my full refund. I have attempted to reach the resort via email x 3 with no reply and no refund even though I canceled my reservation well before the allowable timeline.

My booking experience was quick and easy. Can't wait for our trip!

Excellent service by Josh on the phone.

Very knowledgeable personal, quick and easy. One issue was the transportation which was confusing and had to be on hold for a long time.

The service was excellent, the staff I was talking to was very friendly and customer oriented. The process was very efficient and reasonably.

Had another great experience booking with BookIt.com. My best friend and I booked a trip to Cancun for my 50th birthday at an adult only all inclusive and got the best rate, including airfare! I highly recommend booking thru BookIt.com! Thanks again!!

Working with the BookIt rep was simply awesome. We had a problem booking the trip but she was very patient & was able to complete the reservation.

This site had been so easy to use and everything booked is exactly as it's advertised. This is our second time using BookIt and we have told several friends to use as well, all of which has been fast, easy, relaxing and well worth time. Glad I found this site. No complaints on this end.

I was unable to complete my booking online. I kept getting an error message that my city/state/zip were not filled out, although they clearly were. I used the 800- number and received great assistance from the person on the other end, and he was able to help me tremendously with my booking.

This is the fourth or fifth trip I've booked with BookIt. They have always given wonderful customer service, even when there is a problem. A few years ago I had a trip booked to NYC and the weather delayed it. BookIt's customer service took care of rebooking without charging me anything. Also, the hotels they recommend have always been good.

I love BookIt and choose this website for all my trips. Down payment is affordable and prices too.

I spoke with your representative Josh this am. He was very professional and pleasant to deal with.

All the reservation worked out fine, had an easy experience surfing the checkout process, and with a good price after all. I have just a couple of comments: 1) When searching the hotel the main link of the image said "From $66", but when I clicked it, there was no $66. There's a month view which is great because I can see all the prices by day and decide better, and I could not find that rate. 2) After deciding and selecting the dates, before entering the CC info I noticed the tax was not part of the daily rate selected, so the total got inflated because of this. No harm here, at least I saw the total before the checkout but, in comparison to the hotel website, the rate there includes this, so there is no unexpected addition during checkout.

My experience with bookit.com was very good. Everyone was kind and very helpful in getting all of my questions answered and courteous when booking my resort. In all it was a great experience.

I called to obtain the rate listed on the website. I was hung up on the first time I called as I had questions about distance to the airport. I then did my own research and called back with my hotel ID and I was able to make a booking. Be aware that the operators just want to take a booking, they do not want to answer other questions so do your research ahead of time and book online if you can. The booking process was slow and the operator was not particularly effusive. She booked my trip but the flights changed mid booking and we could not complete it. She called the airline after putting me on hold for a while and then came back and told me we would need to rebook flights and cancel the original flight request (7 to 10 days to go back on my cc).

Best value on the internet. Easy booking website. Follow up emails came quickly. I will use this website again for all my travel needs. First time user discount was great.

I love BookIt.com. The site is easy to navigate. I love the fact that the prices already include the airfare so I see upfront what I am paying for.

My representative provided excellent customer service.

With BookIt.com it is so easy to find a room that you need. Nothing complicated. I from the old school where you picked up a phone to reserve a room. This was very easy.

We paid for our tickets and they emailed them but when we went to print them off tonight we no longer had the email. I tried using the booking id to find it but the page that pops up says it no longer exists. The time for our flight is a week away so if there is a way you can help we would appreciate it.

Love the experience on booking my trip. Fast and easy.

This was the best travel source I have used in a long time. The prices were great, the service outstanding, and the user friendly-ness of the website is second to none! For all of you considering whether to book your next big trip with BookIt - you won't be sorry!!

BookIt.com made it easy to look at prices for every hotel in Las Vegas. The only thing I would recommend is that BookIt.com should let the hotel guest agents see your entire itinerary of fees, so the guests of the hotels do not get double charged.

Everything was great - staff and hotel.

Everything is booked perfect so far.

Found the cheapest rate for our preferred hotel. Transaction was really smooth and easy. Would definitely use this site again for future hotel bookings.

We booked our hotel via BookIt.com. The photos that were on Bookit.com were absolutely fraudulent. When we arrived at the hotel we were blown away by the misrepresentation of the beach portion of the photos. I spoke to the manager and she didn't seem to be very concerned. She told me that those look like photos that were taken before the hurricane of two years ago!

I called Bookit to plan an all-inclusive trip to Jamaica. I talked with Jared. He answered all my questions patiently and gave me all the information I needed. He was especially helpful with the airline booking. When I complained that combined layovers totaled almost 10 hours, he suggested another airport. The flight would be a direct one to and from Jamaica, and we had only a 1-1/2 hour drive. He was really on top of everything. I will continue to use Bookit for my vacation needs.

Easy and pleasant... Now I just need to see if the vacation itself goes as well.

Great customer service.

Drew was amazing in assisting me with my trip to Cancun. He was very professional and went above and beyond his duties to ensure my trip was booked with the rest of my party. I will continue to use BookIt.com for all future trips.

Once again, BookIt provided the best package for my travel. They will continue to be my go-to site when planning vacations.

Bookit.com was very easy to use. A friend recommended Bookit.com to us. We will recommend it to others.

The Bookit representative was very good.

I have booked my hotels with BookIt and I have encountered no problems when traveling. The only inconvenience I have is when I want to book a hotel for less than 3 nights, I have to use another source for booking.

Belize vacation - Found exactly what we wanted and process was smooth and easy.

Love bookit! We've booked all of our vacations through Bookit and couldn't be happier???

I am pleased with the rate for the room for trip. I am hoping for a good experience. I usually stay at the Riu Ocho Rios but was open to try a new hotel.

I'm so glad I called to book my all-inclusive trip rather than booking it online. The person I spoke with was incredibly friendly and informative. She even helped me with getting an extra discount because I was having trouble using my coupon as a solo traveler.

In the SMALLEST PRINT you have it stating all prices in US dollars. Nothing about an exchange rate fee or anything if booking from Canada. I will spread the word on social media. :)

Best prices and best customer service. Had many questions and the customer service was awesome...

First time trying this site and loved it! So easy to maneuver and was full of information specific to each resort!

Was easy and convenient!! I trust it will all be what it shows to be once we get there!! :)

Good morning, I recently used BookIt.com to book my honeymoon. When I found your site, I recommended it to engaged friends and they used the site to book their Sandals vacation as well. My experience was SO BAD that I greatly regret using and referring BookIt.com. The sales employee misentered our information so we did not receive any details regarding confirmation. Even worse, he had our accurate email since we emailed him and he set our account up with the wrong information so we had no access to our trip details. We called in and they did NOT HELP us, only referred us online to the customer lounge (which we could not access due to employee error).

Great service. They always know best place, best price.

Rep was very helpful and professional. I just referred my friend and told her about the great experience I had dealing with the representative. It was definitely an improvement from last year. Thanks.

I found the room I wanted and they had it available. It took less than 5 mins. to book and my confirmation documents were emailed instantly.

I made a initial booking with Shamika and she lied to me. I had to call back and rebook my vacation with someone else so I can get what I wanted but it cost me more money. So I am not happy because when I booked it the first time it was cheaper. By losing a week the trip cost me more so I am not happy and unless I get some kind of compensation I will never use bookit.com again.

Booking my Jamaica trip over the phone. I'm looking forward to my family vacation in November. Thanks to BookIt for making it possible. The arrangements were done with ease. The prices were unbeatable. Thanks to the excellent service from Tamara and her patience.

BookIt.com made the booking process very easy. We travel frequently and have used another website in the past but found that bookit.com had the CHEAPEST prices for the exact same vacation for Caribbean trips. Would definitely recommend this website when booking trips, or at least check prices. Hopefully the trip goes smoothly and there are no hidden fees.

Lots of options and ease of booking plus great deals and payment options. Can't wait till my vacation starts in January.

Vacation to Valentin Mexico - Service was great. I received all the information I needed. Thank you.

Very pleasant experience with the agent. Very thorough and helpful.

I'm going to a warm place in January! Called about a month ago and talked to someone not very helpful. Called yesterday, talked to Drew & he was so informative/polite/helpful that I booked immediately!

Very helpful and knowledgeable. Also answered all my question in regards to booking my trip/vacation.

Thank you for providing a great service. I applaud your service and the service I received. I was somewhat disappointed after shopping around to later learn that your prices weren't as competitive as I initially thought but overall I was very satisfied with your service and my overall trip. Thank you.

Thus far it was without issue or stress. I was surprised how easy it was to do and thank my friends for the recommendation. I will use it again especially because of ease of use and the cost savings.

Very easy process to book your vacation. Please pay attention when you book your hotel. Not all resorts are all inclusive. I just realized that after booking my trip. Of course I wanted all inclusive and booked one that isn't. Hotel does not refund cancellations!

The website was easy to use. When I called customer service with a question, the call was answered promptly and the agent was well informed and took care of what I needed quickly.

Vacation all inclusive to Mayan Riviera. I have to say that this is the first time using BookIt and I am very pleased with the whole package and customer service I received. Very pleasant and professional... I will definitely use your services for our next vacation. Thank you kindly.

I am very happy with my booking experiences with Bookit. They are easy and quick.

Booking was fast and easy. Just hope our trip is just the same in a few months! Also like the fact that they had resorts that weren't listed on other websites I used to research.

It is super easy to book a trip or vacation. I like that you can view hotel details and search through different flight prices without leaving the page. There are no secret BookIt charges and all potential costs and taxes are shown on the right hand side of the screen. Also, an added bonus is the listing of other activities or trip necessities like an airport shuttle etc.

I have nothing but good things to say about my recent experience while booking our trip to Punta Cana, Dominican Republic. Our representative, Jarrod at extension ** was thorough, knowledgeable and informative during the entire process on Sunday, August 21, 2016. If this is representative of the normal quality of service at BookIt, we will absolutely use this site for future travel and recommend our family and friends do the same.

I'm extremely pleased with my experience with bookit.com. The customer service representative was excellent. Thank you.

I spoke with a Shana and she was very pleasant and helpful!!! Since the highest rating is 5, she deserves a 5.

My representative on the phone was very friendly and helpful. He got me a great rate and was very quick about it all.

I found the BookIt experience to be excellent. The ease of use of the website was noticeable. I really liked that I could see what rooms were available on the hotel search page so I didn't have to open up every hotel like other sites. The booking process was easy and I saved a good deal of money over all the other sites I researched. I will definitely recommend this site to friends as well as use it again for my next trip.

I just book yesterday at about 5 pm and I just canceled today and they charge me 25$ and it haven't even been 24 hours. That's not good.

The online booking was easy and flawless. It made the process easy and smooth to book our vacation. I only hope that the resort meets ours and your expectations of excellence. Thank you for combining the flight hotel and all inclusive in one price, making it easy to compare and choose our desired vacation.

Easy website to negotiate, great prices and lots of option. My new travel website!!

Very good prices for Aruba and flight, however it said the car rental was included and then after booking there was an amount due above and beyond the quoted cost. I will have to wait and see when I arrive what that fee is all about.

Great customer service. Friendly and convenient.