BookIt.com Reviews

We booked our hotel to Aruba with Genevieve who was extremely helpful and knowledgeable. It was a pleasure working with her and look forward to working with in the future. She made sure we got a great deal and returned our calls quickly! You have a gem in Genevieve.

When I forgot to book my add on activities to my trip in August the customer service rep was more than helpful working through this process with me! Now my whole trip is fully booked and I couldn't be happier!

Sydney was amazing! I booked a flight for 4 hr and when I was checking out it turned into 14 hr. Sydney set me up with a 2 hr DIRECT Flight for the same price! Sydney is the only reason I spent $3,000 through your company. Employee of the year NO DOUBT!!

We have always had a great experience booking through this site! We have used BOOKIT.com at least once a year for the past 5 years! Great deals! Reviews for Resorts, excursions are usually right on target. Listen to what others are telling you, you'll be pleased!

BookIt makes trip planning extremely easy. From start to finish the process is very simple. If there are any questions you need answered their call center is more than accommodating. Also, they have very good deals that make booking a vacation that much better.

Biggest complaint: I made a mistake on the last page of the booking. Tried to correct but wasn't able so I had to hit the back key. Asked me to resubmit/refresh. Not only did it take me all the way back to the beginning of the booking process the price went from $185 PERSON TO $402. Tried several times to get back to original price with not luck. Had to wait a day and use a different computer.

Booking the trip was easier than any site I have used before. I hope everything with this trip goes as planned. This is the first time using BookIt for me and it seemed to go smoothly and it was easy to choose the options and click next.

The online searching and booking process is fast. The staff is great, with knowledge, patience, and very helpful in his advice. The responses to my questions were quick and on the first call. I definitely want to recommend this service to all my friends and family.

The booking agent was awesome. Kind, courteous, patient and knowledgeable. It went one, two, three. He shared everything you would want to know. Trip cancellation insurance, rooms, and upgrades as well as activities and special dining. We are really looking forward to go. Thank You BookIt.

Thanks Bookit for making it easy to book our vacation. We have been searching many site to get help and better price but we got a better rate for our hotel on Bookit than other sites. We love that we got someone live to help us search for our vacation package. Our sales representative was knowledgeable professional and courteous.

Quick and easy. Found property and booked at a fair price. Went to other sites, but they had a lot of runaround. Upfront with the prices and guaranteed the property on the desired dates. Great site. Very easy to use engine.

Outstanding resources and prices. Site easy to navigate and helpful. I would highly recommend to all. The hotel room and airfare very adjustable. This is third time booking with BookIt and prices are lower than most. They stand by the reservation and bookings.

The representative was very helpful and efficient. He answered all my questions. He helped me make a decision on how to choose between the two resorts I was considering. His guidance and reassurance was much appreciated. I would not hesitate to recommend "BookIt" to my friends.

Booking my trip on bookit.com was incredibly fast and easy. I enjoyed comparing trips side by side while filtering out my preferred amenities. I will make sure to follow-up after my trip and plan to use this site again. Thanks for making it so simple, Bookit.com!

I booked a trip to Punta Cana online. My mistake was the resort was not in Punta Cana. If not for the helpful staff I would have traveled 2 more hours by taxi to my destination. The staff sent me an email to make sure I was aware of this -- thank goodness! Then they stayed on the phone with me and helped me book another wonderful resort for the same price! I can't thank you enough! So kind, knowledgeable, and helpful and there wasn't a charge for all their help! Thank you again. I will book with you again!

Very easy experience and the lowest prices after searching for several weeks to book our honeymoon. Highly recommend if you're looking for a great deal! Everything is detailed, pictures and TripAdvisor ratings directly on the site, can't be much simpler.

It started out as a wonderful idea, to book a Honeymoon to Jamaica after marrying the woman of my dreams; but because of a passport issue, I ended up missing the whole trip. It wasn't until I spoke with Ms. Vanessa from corporate that I was able to re-book the honeymoon... She was so special and sensitive in how she took care of my situation. I'll never forget her kindness... Thank you Vanessa.

I've just booked a holiday over the phone with Josh and I've had a nice experience. Very professional and helpful, he offered me all the information I needed. To use this site for booking a vacation is very easy, they have great prices for luxury vacations when you include your flight in your package too, which is really worth it. Also the pay delay option is so good. Overall a great experience with BookIt.

Best prices!!! And the payment plan was a great way to get our vacation paid for, and the choices from the hotels to choose from was far more than I would have that many nice choices. Compared with other sites - your site was very much more reasonable.

My total cost for the package supposed to be $4905.90. On the booking confirmation the cost is $4930.90. Nobody could explained to me why is the $25.00 extra. Also, I’m not able to open the transportation voucher on my booking confirmation.

Booking my trip was made very easy and effortless. I feel like I got the best price possible through BookIt.com. The staff was also very friendly and helpful they answered my questions very quickly and ensured that I was satisfied with my results.

The salesman I spoke to was very kind and helpful. He looked around for the best price for us and at the end we were very happy with the price we ended up paying. Very laid back and easy going made me feel very comfortable. We will definitely be using bookit.com to book another trip!

They had the best prices. This is the first time I did not use a travel agent so I am hoping for a smooth trip. If all goes well I will definitely be telling friends to use Book It for their upcoming trips.

I just booked my trip and was happy with how easy and fast it was to book. I can't give a full review until I actually travel and see if I have to use them for customer service, but so far I couldn't be happier.

Our first experience booking with Bookit.com and it was great. Not only was the website very user friendly and easy to get estimates and options for just about any vacation you would want to take, but the deals they offer are amazing! We never would have been able to afford the trip we booked if doing it individually instead of a package deal through Bookit.com. We called to book since as first time bookers we had questions and wanted to make sure we got the best deal, and our representative was awesome. He was very patient, explained everything, and went out of his way to ensure we got the best deal and were happy with what we booked. We will be using them again for future vacations for SURE!

I will never use BookIt to book another trip for the rest of my life. I booked a trip on 12/15 and also purchased the most expensive "cancel for any reason" insurance policy. I was told by your rep I could cancel this insurance ANYTIME before my trip and receive a refund. I cancelled on 12/29 and my claim was just denied by AIG. Talk about deceptive business practices, fraud, and terrible customer service. I am reaching out the BBB, Dept of Consumer Affairs, as well as every social media outlet to help me get this issue resolved ASAP!!!!

Jamaica trip 2017 - It was a pleasure speaking to your representative this evening. My girlfriends and I booked a trip with Bookit.com. We unfortunately booked the wrong hotel, not knowing that it was a family all inclusive and thinking it was adult only. I called back to request a hotel change and the Rep that helped us was very friendly and helpful. We are so excited to be able to enjoy and not worry. Knowing Bookit.com has taken care of our plans, so that we can enjoy our vacation now! Thank you!!!

Amazing support. He even did a conference call so we could make sure our party of four was booked together. We only book through BookIt.com for our Mexico vacations. Thanks Jerome, we will be calling again when we book our Jamaica trip for sure!

Yes! I would recommend Bookit!! We've used Bookit before, saved money and was easy to book. Had no problems in the past, hope this trip goes as smoothly! The resort looks amazing. I'm sure we will have a great time. So excited for July to get her!

This is my 3rd trip booked on BookIt and the process is always easy and pricing reasonable compared to other booking sites. One thing I like to see improve is payment option. I don't like using PayPal so would be nice to bring back the option to finance and pay later on credit or debit card.

Found same exact trip on Expedia for 380.00 less. Called to talk I someone about price and was hung up on by Donovan, Twice! Was also hung up on by Allison. Tried to cancel on your site, says an error has occurred and won't let me. Probably gonna hold me off for the 24 hours. Called my credit card company, it's all taken care of. You guys suck. Not an honest company.

For over an hour I was on the phone with someone trying to make sure my vacation was all set and just the way we wanted it. Which was a five night stay at the holiday in at Aruba, all inclusive package. I was assured multiple times that's what I was booked for. Two weeks later we come to check in and they say there was no all inclusive package booked for me. All I got from a BookIt rep on the phone was a pathetic "I'm sorry". After a 9 and a half hour day of travel coming to my resort and adding an extra 890$ on top of my 2,000+ dollar trip was the icing on the cake thanks to BookIt! I will never use this site again nor recommend it.

Wanted to add trip insurance and make sure my cc was updated. Had to call somewhere else but went to another company. Call was okay not friendly, but professional. Would have preferred a happier and friendly voice from the person on the other end of the phone.

Had to change the dates on my reservation and was really worried it was going to be an issue. Other than the fact that I have to wait on the refund from my airline tickets the process was stress free. The young lady was a great help and my reservation was changed successfully.

I had my package all ready and when I submitted it kicked me back. I had to deselect my flight, which then had increased by approx $30 pp. I had to remain on the flight due to booking with another couple.

I booked a special trip for my birthday milestone back in September through BookIt.com for Breathless hotel in Jamaica. I have friends/family joining me for my birthday celebration. They are currently booked with Secrets. Now that Breathless won't be opening until March, I'm out of a place to stay. I reached out to BookIt.com after they left me a message regarding the hotel delay.

Cabo Summer Vacation - I do not remember the lady's name who helped me book my summer vacation. She was very helpful in answering all my questions and concerns I had for booking rooms for family vacation. Will definitely book again through this website.

I will never book a vacation with you again. Has been almost a week since I booked and everything has been screwed up. I did online spent all day doing and both times told me there was no flights after I booked hotel. Spent 1 plus hours trying to explain to a rep only to find out nothing was done correctly. I have three charges totally over 6000.00 on my credit card. I have called three times to ask to speak to a manager. I need someone to call me.

Initially I was excited to book an all inclusive hotel and flight package and I got a good deal. To my surprise only my flight had been confirmed, but not my hotel. After calling and holding for 10+ minutes a nice woman was able to book my hotel, but she explained the package deal and discounts was not available anymore because it is a live site. I went ahead and booked anyway. As I'm making my airport transportation arrangements I find out the hotel is almost 4 hours away from the airport when there's another airport 20 minutes away. I called to modify my flight again. After waiting I get hung up on.

Had to change resorts due to booking issues with other friends joining in on vacation and BookIt representative made it happen with no problems!!! We would book again with BookIt in the future as long as our vacation turns out awesome!!!

We are three travelers arriving from different locations and David was very patient booking our separate flights while assuring us we were able to stay in the same room at our hotel. He made everything quick and painless for us.

I decided to book a last minute trip for my birthday. The representative was knowledgeable, friendly and attentive to what I was looking for. She provided tips for the trip and gave me some "must see" ideas. Quick, easy process. Now let's see how the check-in goes next week.

My representative, Christina, was 100% excellent! She was patient, helpful, and so accommodating! Christina was also very personable and enjoyable to talk to while we waited for the computer system's results. She went above and beyond to make sure we booked the best and most affordable flights that worked with our all-inclusive hotel in Playa Del Carmen. I will absolutely use BookIt.com in the future based on the awesome customer service I received.

Sadly will not be using Bookit.com ever again. Not a good experience and will not recommend. Communication was poor and the fees I paid for something that wasn't even my fault was ridiculous. Everyone has their own experience. Mine was just not good.

This was our very first time to use BookIt.com and, we will definitely be using them in the future. The process was extremely easy and there were NO hidden fees. We are eagerly anticipating our 20th anniversary trip to Cancun - thanks so much BookIt.com!

I was extremely pleased with the help I received when I ran into a glitch. I was called directly to help rectify the issue. Doug was great to work with. I will definitely recommend Bookit to any of my friends that are looking to go on vacation. Great service.

Very simple to use. All around great site! I did not have any issues! It was a wonderful experience. I would highly recommend this website to anyone! If you are looking to plan your next vacation, look no further than BookIt.com! You will not be disappointed.

I booked a trip on Jan 18, 2017. After I hung up I saw that I didn't get the 200 discount that was a promotion. I have been trying to call nonstop, left messages many times. No one has responded to my messages. This is very unprofessional.

The girl I spoke with was so kind. I had to change my whole reservation. I felt horrible because I was taking so long deciding. She kept reminding me that it wasn't a problem. Please see that she gets this review. Because of her, you have my future business.

Not helpful with anything and a little unhappy to speak with me. I paid a lot of money and the customer service was awful. I called 3 times and each time is was a bad experience. They rush you off the phone and before they hear why you're calling they tell you they can't help.

I was looking to book a trip to Cancun and immediately found the hotel I was looking for. The booking process was easy, and quick. The website was easy to maneuver. I will definitely book again with this website. Yay BookIt!!

Jermey was very helpful and I felt honestly tried to find me the best deal. Did not rush me or try to "sell" me. Willing to look at multiple options. It's people like him that make me want to do business with BookIt in the future.

Best customer service ever loved it, would def book again from bookit. You rock. Everything was great prices very reasonable. All of the info was accurate. My agent's communication was great. She emailed me back, called me back. I just loved it all. Thank you so much. Now I just have to wait for my trip time.

This site had the best price for the vacation package that I wanted. I will definitely use Bookit.com in the future. The best part of it was when I registered on the website, I was given a $150.00 discount on my vacation.

Sheila was great to work with. She took time to find flights we needed and our group were located in 3 different states. She recommended a great resort that just opened and was able to get us all good rates.

I messed up my reservation by not clicking the "make payments" option on the website. I called the bookit phone number and Traci ** was able to waive most of the cancellation fee (I understand not being able to waive it all), and re-book me with the same rooms, put in my discount code and set me up for payments that we can afford. Excellent customer service. Really saved us.

Easy to use website. I relied on other people reviews of resorts in order to select what resort we booked with. We haven't taken the trip yet so I can't say how nice the resort is yet. I have used BookIt before and they were good to deal with injuries at which they were much More kind on the cancellation policy when you call within an hour to fix corrections and my charged so much for the cancellation even though in rebooked the next day without error on my part.

Website offered the best deals online! Lots of resort choices with advanced search features to find the all inclusive deals I was looking for. Easy and convenient to book and great options for flight choices! Such a fast and efficient process!

I love using Bookit.com. Every trip that I have taken in the past five years I have used Bookit.com. In my most recent experience I had to do a little research. I suggest that when you book know if there are multiple airports. My initial search only gave me the option for one airport which would be 40+ miles from the hotel. I took my time and directly searched the city that the other airport was in and saved $600 bucks, this includes the shuttle which was $262 per person.

I was a little leery at first to book online on a website like Bookit.com but I am glad I did. Everything was exactly as they described, the payment delay was awesome and easy to understand. The hotel was exactly as described and I felt like I got exactly what I paid for. I have used Bookit.com again because it went so smoothly the first time and I have recommended it to friends that want to travel but can't afford to pay all at one time!

One of the most wonderful young lady helped me with my booking. She has a very pleasant voice, she reread the names of the travelers to make sure she had the correct spellings. I will certainly use BOOKIT again.

I was happy with the all-inclusive deal I was buying... travel to Cancun on the 17th and back to Boston on the 22nd. See attached screenshot. But in my order confirmation, they switched the 2nd leg out of Houston to the next day giving me an unexpected overnight. And then when I went back to try to get the flight I had originally the charge was listed more than $500 MORE than what I paid the day before. It looks like intentional systemic trickery in their process to get sales without concern about the damage to customers or their plans/schedules. When I called, the response was that I could cancel the flight (with charge left on my card for 7 days) and book a new one at more than double what I was told it would cost the day before... before the bait and switch online sale.

Easy to book, person that I talk to was great, thanks and polite... she helped me with question, hope we will have a great time and I will bring kids if we like it. I already have two booking from before on this website and so far, never had problems and we did enjoy our previous vacation.

Great thru BookIt. Love it. Thank you!!! Would do the same thing again and would recommend it to all my friends and family and to anybody else who are booking a trip. This is the second time I booked thru BookIt and both times it wasn't no problems at all.

This is my first time booking with your company and the customer service rep walked me thru everything! Now I can relax and wait for my wonderful vacation without the hassle of worrying about travel arrangements. Thanks again and I look forward to my vacation!

I want to start off by saying that I have used BookIt for several of my trips now; Aruba, Florida and Cancun. I am an easy going person and pleasant person and not entirely too picky. I want to get the services and accommodations I paid for. With that said, I will give an overview of my trip and experience with pros and cons. Firstly, my first interaction with BookIt or Coming2 the BookIt Representative at the Dominican Republic was off to an awful start. We had to wait about 30 minutes to be picked up at the airport. I am pretty sure that whoever is supposed to pick us up has that information. Being fair, I know that there can be traffic and other inconveniences that may cause a delay.

Very professional young lady, very patient, full of detail, took her time to make sure I understood everything that I was do. He explained about the car rental. She asked about travel insurance. Overall great experience and I recommend.

I always check BookIt for any trip we want to take. Always excellent prices. Great ways to pay for your trip. Check here first before going anywhere else. We had an issue with our flight and they helped us right away. We got straight flights instead for same price.

Upon returning from a trip I had to file a claim with their insurance company and BookIt wanted to charge me $25.00 for a Itemized Itinerary of my trip. In other words to find out how much they charged me for Air transportation, Hotel Room, Ground Transportation. These people really know how to sour a new relationship with a client. I will never used them again because of their policies. Let all consumers know of this practice before booking.

Red Roof Inn Athens Tn. - Motel was not clean. We got there at 10:00 PM room was not ready. Roaches in room. You should really consider taking this hotel off of your site. The other hotels we've booked through you have been very good. This was the worst hotel and most expensive one we stayed in on our vacation.

The booking agent was very helpful! I was stuck at a certain place while trying to book online. The agent was able to finish booking for me and was able to verify that my friend and I were coordinating/linking our trips together.

Very easy to book hotel. Good prices and good information on what is available to choose from. Hope to use your internet website again for future travels, business or vacation. This is our first time using your internet website and look forward to trying it again sometime.

The staff at BookIt.com have been super helpful during the whole process of our booking. We had to make changes to our reservation and they helped me all along the way!! We haven't gone yet, but feel confident that everything will be perfect!!

Tigana was so helpful with our vacation planning. He arranged a three-way call with my sister so we could make sure our plans coincided. He answered all of our questions and was very patient and helpful, as my sister and I can be quite the handful! He even called back to follow up. Thank you so much BookIt.

Once I understood why the rates were different when I put in 2 adults as opposed to with one kid who was free, the rest was easy. The missing link was the fact that 2 adults can stay in an adult only room! The rep at first sounded a little lost or disconnected but eventually came through with a plausible answer. The online process was smooth sailing after that. It even allowed me to use a coupon from yesterday to save 10% as opposed to smaller discounts advertised for today. That was pretty cool. Guess it paid off that I remembered the code. Looking forward to the Nickelodeon Resort in Punta Cana. Seems Booking.com is the only way to get a basic suite or anything less than a villa.

Excellent customer service, very thorough and pleasant. I wasn't able to get online so I called in and was very pleased with the friendly service! I would definitely use bookit.com again. The price was great. This is the second time I have booked a vacation package with them.

Great website with the best prices. Now we just can't wait to go! I found the site user-friendly for me, and I am definitely not the best at doing things like this. Remember to use the discount code from the first page. If you see one. Thanks.

Great site for booking vacations. Great Prices. Fast and Reliable not forgetting Secure. 2nd time using this site and I recommend this site to all of my friends and family. Judy booked Nassau for 5 days. Honestly can't wait to be on the beach enjoying the sunshine.

Second time my wife and I have used BookIt for trips to Cozumel and Cancun. Wonderful experience again. Best price and value I could find. Reserved without a glitch and such helpful and friendly staff. We will continue to recommend your travel service to everyone we know. Thanks again for all your help and we look forward to using you all again very soon!

I am upset that the representative I spoke with could not reassure me for a wheelchair. Ive requested 6 months in advance. I need to know I should cancel my reservation. I need reassurance and Im very upset on how it was handled. I even called the front desk long distance for me and I was not happy with the service. So please may I get confirmation. My dad is disabled.

Yes BookIt was very helpful and I liked working with them. I had a few questions, and they answered them in a timely manner. I talked to a Jennifer ** and she was amazing. I am going to Puerto Vallarta and she explained one of the excursions that we will probably do. Liked her help a lot. Very very friendly.

I book 3 trips a year online. (Cheapcaribbean.com) I liked your website because price + your site lets you pick your flights first, so you see the total cost of the package (hotel & flights you like) you are looking at. Most sites you pick them too & from airports and hotel, but when you go to buy, flights are 2 stops and/or overnight. Better flights are more money. It makes it harder to compare packages + it's time consuming. Anyways I picked the airport and inclusiveness packages in that area, and checkout. Hotel ad said 6 miles from the airport, it was 44mi... After I bought the trip you flagged my trip to tell me the airport was far from my hotel. Thank you, but I needed to know that fact sooner. So I added a transfer to the trip for $130 extra.

We booked a vacation with bookit.com to Mexico. I called a few days before the trip to make sure all was ready to go, got information as to how to print off the transportation vouchers. I was never informed that there was a problem with the reservation. We found out at 2 AM the morning that we were to leave that the reservation to the hotel has been cancelled, and we would forfeit all that had been paid up to that point.

My wife and I love using BookIt.com for planning our vacations, the site is easy to navigate, they are very competitive with their pricing and if you look around you can find many deals. Best of all with the pay delay available for many trips it allows you to book a trip and make payments.

Enjoyed the property in Cabo and had a good experience. There was a small problem checking in, but they soon rectified it and were very courteous and helpful. I would book this trip again in a minute. The employees were very nice and made our experience even better. Loved being right on the ocean where we could enjoy the warm water.

It's simple! BookIt had the lowest price for the trip and hotel I wanted. Website was super easy to use. Appreciated the selection of things I could add and pay for together (such as airport transportation). Appreciated that I could write a note to the hotel asking for special accommodations. Very happy with BookIt. Recommended by a friend.

We were very displeased with our customer service while trying to upgrade our rooms. We were left on hold for as long as twenty minutes on more than one occasion, and to make matters worse, the Bookit.com website went down for three days, and once it was fixed the price had gone up. Bookit.com would not honor their advertised price while the website was broken. There is more, but I think you get the picture. Would not recommend them.

I am very pleased with my recent experience with the travel agent at Bookit.com. He did an excellent job in helping me the steps and making sure I booked successfully online while he was on the phone with me. One minor thing I would like to point out was the clarity of the phone during the conversations. I was not sure it was the accent of the agent or the phone technology issue.

I have been looking at a trip for about 3 weeks and I looked in every travel site that is credible. BookIt.com always had the best deal. I was even able to stay two nights longer than I initially planned because of their great price. Excited to go on my trip!

Awesome experience, very friendly and helpful. Will definitely book thru this site again. Able to mirror another couple's itinerary and get an amazing deal. Really looking forward to this special time. We are counting the days. Thank you Anita **!

I am extremely satisfied with BookIt phone reservation process. BookIt representative Mrs J was fantastic. She corrected my final destination flights (preliminary booked online) and helped finalize my reservation. I will definitely recommend BookIt to my friends and family. Thanks a lot.

BookIt gave me the best pricing on our all inclusive resort. I had shop at all the travel sites but came back to BookIt for its competitive pricing for the same all inclusive resort. Although I have not yet traveled to see if it goes as smoothly as the booking was, as it was so easy to book our vacation. So far I would recommend this site for any vacation travel you are planning.

Despite making several bookings with BookIt I was only provided with a minimal incentive. While just making 1 booking with Expedia and I was awarded a $50.00 certificate towards another hotel. As a result I will attempt to utilize another site in the future before using BookIt. Thus the score above.

This is my first time using BookIt.com. And so far I am very pleased with the experience. I had a hiccup here and there but the agent on the phone walked me through it and told me how to go on the website and do it myself. I was a little disappointed it still cost me a change fee. But I got to change my reservation to the new rate without a hassle which was great. So for that kudos. I am still recommending this website to my friends because it is a large group of us planning on traveling together. As long as I am satisfied I will scream their good name to the rooftops.

Using BookIt.com was a stress-free experience. The website was straightforward and covered every part of my trip from hotel to flight and activities. The prices were affordable, compared to other websites. I will be planning all future family vacations on BookIt.com.

Didn't feel like I was being treated fairly in the beginning of my booking process. Final moments of booking, BookIt and I found a fair and balanced approach to remedy my situation. 7hrs of talk and wait time should not be a customer's average time looking for solutions with a website so glorified.

Easy to use the site and to book our trip. Very pleased with our reservations and accommodations. My wife was surprised at how well I did and was very proud of my choices. I will definitely use this site in the future. And will recommend it to all my friends.

We were very pleased with our previous vacation booked through BookIt.com and decided to use this service again. I am disappointed with American Airlines' available seating (only the middle seat available on 3-across seating so my wife and I cannot sit together) but I've been consistently disappointed with this airline.

Very happy with my booking for Moon Palace in Cancun. Very easy and very good price. Taking our grandson for his graduation. So many things to do at this resort that you don't even have to leave. Was there in 2002 and always wanted to go back.

It was self explanatory, but after I filled all the information, I called just to make sure I had it right. Elizabeth was very nice and walked me thru it and it was okay. I would book with this company again.

I booked my vacation via your website. Everything went smoothly with no problems. I appreciated the discount I received. I have asked additional family members to come with us and book thru BookIt. Also, several other family members are going, and they booked thru BookIt.

I have booked my trip through your site several times and it has always been a smooth and easy process. I recommend you to all of my friends and family. There are always plenty of flight and hotel options and the odd ones are very nice too. The transportation to and from the airport is essential.

Everything was very good and very detail thank you. I appreciate for you taking the time out of your busy schedule to help us out with booking our flight. I am more grateful because without your help we don't know what we would have done. May God bless you and have a wonderful day.

We booked a vacation package and there were errors. We called around 10:30 am cancelled and rescheduled with corrections. We asked for confirmation...5 hours passed and still no confirmation of purchase or details. My wife called and spoke with Jaime in the afternoon around 3:30 pm and because we felt uncomfortable now with the whole process she asked to cancel the whole package. Jamie kept asking were we sure we wanted to cancel and stated that a confirmation email was sent to us...well no there was no email. My wife waited on hold for long while...Jaime came back and said something was wrong with their server and the email was delayed he sent it out.

I really loved this site. It was simple to use and very clear and simple. I really liked the options it gave. Overall, just an excellent help especially when I have never been where I'm going and don't have anything to go off of except the ratings of other customers that have used this site.

Victoria was very helpful and polite when I was booking my vacation package to Cancun. I had problems on the internet so decided to call. Everything worked out great! She helped me find the exact airline times that I had previously tried to book. This is my first time using BookIt.com. Hope the vacation goes as smoothly. Thank you!

I love using BookIt.com. It is so easy to use and I always find a great deal. My experience with BookIt.com has been amazing. I used to use a different travel site, but have found prices are usually lower here. I can't wait for my next adventure!

The assistance provided by BookIt in completing my vacation phone reservation was superlative. The representative was patient, knowledgeable, precise, and very helpful. As a result, I received all my confirmations quickly and they were fully accurate.

I booked a flight and hotel package. After paying I received an error that my flight was booked but not hotel. When I called they said that room wasn't available anymore and they could get a hotel for me at a different rate, but wouldn't get the package discount. I was on the phone for over 45 min, and went around in circles. Ridiculous company! All false advertising.

It was so easy using their website and finding all the information I needed immediately to make the booking. They give you so much information on the screen to show your clients. I will use them always for bookings - it's so simple and complete. The time you save is amazing.

Service was pleasant and clear. Appreciated that he repeated the booking information with me and that he answered all my questions. Was bummed that I wasn't able to figure out how to choose different flight seating classes from the actual BookIt website.

The booking process was super quick and easy. The search was quick too. Great site for great deals!! The whole process from start to finish took less than 10 min. Very user-friendly and I will always book my all-inclusive package travel through this site only.

Travel agent was very informative and patient. Very clear on what to expect and was very efficient making the arrangements. Helped with flight arrangements that weren't shown on the website and was able to get them booked. Was much easier than I thought and we saved a lot of money.

I would definitely recommend using bookit.com for vacations. The pricing they offer is very competitive and their staff are extremely good to work with. The specific member of their team that I dealt with recently took the required amount of time to make sure that I was perfectly clear on everything that I wanted to book and researched the best options for me.

BookIt always has the best price for their packages. The total I paid for the package was the same as hotel only if I booked it separately! I always come here first for a good deal. The booking process is quick and easy too.

I have been using BookIt.com for about 3 years now to book my flights or rooms throughout the world. BookIt.com has the best deals and it's very easy to use their site. I have saved so much money with this site. I am very pleased with BookIt.com

It has always been so easy to search hotels and great deals are always available. I just booked my 2nd trip to Cancun in less than a year. The payment delay is awesome. Gives you a chance to book at a great price and pay later. It can't get better than that. Thank you BookIt.com.

Booking my 5-night stay at Bavaro Princess resort in Punta Cana was very simple and fast. There were several options to choose from and payment was easy. There are always great deals and coupons available for extra savings. I'd recommend to others.

The booking agent was extremely helpful and knowledgeable. I can't put in her name, because the auto correct keeps changing it! Anyway, I always like to talk to a human when possible. She explained everything thoroughly and answered all my questions.

We have not received confirmation of the subject. We have made three (3) requests. We need this now, to prevent further gray hairs. Your forms, even this one, are NOT user friendly, while I realize you need x amount of information, why make difficult for the customer?

Very pleasant experience booking with online staff. I had questions about the hotel booking so chose to call rather than book online. The booking staff member was efficient, friendly, knowledgeable, and helpful. So, if you want to book a reservation the old-fashioned way, BookIt is ready and waiting! Thank you!

I will always go through bookit.com for my travels. It is easy to use, they have the best prices and the customer service is always helpful when I have questions. I will not be using any other travel site, EVER!

I've had mixed feelings. I booked our trip and changed my email address and called to give my new email address and they said nothing was reserved at the Resort but my flights were booked then canceled and I didn't authorize them to be canceled which made me upset. Then I got my second booking amazingly easy and very quick. Not really sure what to think.

I have been looking for vacations for the last two weeks online. After using Bookit.com, I realized that they have a monthly search feature and it aided me in finding the right Cancun vacation package in a matter of minutes.

This is our 10th vacation with BookIt and they are fabulous! Our agent Josh took care of everything we needed. Online we found the vacation we wanted and then we called BookIt for our agent Josh! We are sure this vacation will be as great as all the other ones because of BookIt.

This is the first time ever using this website. It was quite simple. Easy to maneuver around and get exactly what we were looking for. I will definitely recommend this website to family and friends. I am looking forward to our trip.

Rebecca ** was excellent! She was so patient and professional. She went over each detail of the trip and provided me with several options and did not complete the call until she knew I was satisfied. She is an excellent addition to the BookIt.com team! Love her!

The representative was very helpful and patient. She reached out to her supervisor for additional help to resolve my issue. I booked the wrong flight times and had to cancel to my original reservation to adjust my flight's times. The representative reached out to her supervisor to have my cancellation fees waived since I was rebooking the exact reservation.

I also appreciate that BookIt had videos from most of the resorts featured. Best is the prices! Very competitive!

Derek was the agent that helped me today & I was very happy with him. He helped with questions about the resort & area in Jamaica where I am traveling. He was pleasant & attentive and you should be proud to have him as an agent!

My initial booking information only contained the BookIt number and stated that the hotel confirmation number was pending. I wanted to have the hotel booking number so I called the customer service. My request was promptly handled and service was very professional.

We have paid more for a smoking room having pictures and screenshots, booked us a non-smoking. Won't work with us period!!! Rudest people on phone when called in! Kept telling us non-refundable. I am not trying to get a refund just simply what I paid for!!! We will never use them again!

When I booked the vacation it did not go through stating an error had been received. I called customer service and they told me it was a security issue and it would populate shortly which it never did. After 4 consecutive calls to customer service to find out what the issue was they finally had to manually book my vacation for me as the online system never worked (but they wouldn't admit to that). I also was supposed to get $300 off with a coupon which never happened. They make it seem so easy and cheap but at the end of the day unless you're willing to jump through hoops to ensure it done correctly it not worth your time. I checked other sites like Travelocity and Orbitz after the fact who had the same vacation at the same pricing. Make sure you check around before just booking the trip.

I have booked several international trips with BookIt. The booking process is simple to use, with several options offered. I always find the best value for your money. I will continue to use BookIt for my vacation plans.

Our family went on a trip in Cancun after using BookIt.com... So excited since first time. We've upgraded to better room for our 2 kids. When we get to hotel, building and Room was not ready. No Phone works, No Lights, No Hot Water, Room was Smaller than BookIt.com described, construction noise, a lot of interior items missing, Water drain didn't work etc.. Changed Rooms to Rooms. Still So much problems. I took all pictures and sent it to BookIt.com (will not mention person's name) a Day after our arrival because we were already so stressed. BookIt.com response was "I apologize" and wanted to talk to me. I replied. Stated that I will call back once arrival on Monday since my phone carrier does not cover Mexico area. 2 day before arrival, I received an email from BookIt.com stating this case was CLOSED since I did not respond back. I emailed them back stating I will call upon arrival But no response after.

There were a lot of choices when booking our vacation but bookit made it easy to find what we were looking for and was very user friendly. The booking process was easy and they explained everything very well. We will be booking with BookIt again.

Mr Peter ** - Contact Center Team Manager was very helpful to us. He saved a customer from going to another company. He was very nice on the phone and he knows how to treat the customers. Thank you Peter for your help.

I was booking for a group of friends when I noticed that the third set of resort tickets was hundreds of dollars less expensive than the first two sets. Somehow the system had not recognized my login and so the first reservations had not included all the discounts, but the third had. When I called customer support, I was told that I would have to cancel my first reservation and start over -- and that it would cost us $75 per set. (The Terms and Conditions said only $50). Eventually I called back and Tanya pointed out a better solution, but the whole experienced cost me 4 hours on my day off.

Definitely have full confidence with BookIt, Best trip prices! We tell our friends to book with BookIt. Great sales on New Year's Eve and Cyber Monday. Website is fast and easy to book! New pay installments is great too! 5 star in our book! People are friendly when we've called.

Very easy to book. We had to change a flight after we had already booked. They helped us and made the process super easy. Their prices on the vacation was 300 less than most others. The ease of the site was great.

I called because the flight I wanted was not the one I booked. I was on the phone for 40 minutes and the issue was not resolved. I called Alaska Airlines and they took care of my issue in less than 10 minutes. I'm disappointed as I have booked with you before. I really rather cancel and redo my reservation with another company. Plus I don't think I got the best deal out there. I'm waiting for a supervisor to call tomorrow.

This was our first time booking with bookit.com and the service was amazing! We recently moved and apparently our bank had not changed the zip code to our billing address yet. Well needless to say the card didn't go through which was really upsetting since I had just checked our account. Before I even had time to try to figure it out, customer service had called me to help. They even tried to find us better flights! AMAZING SERVICE! THANK YOU! We will be using bookit.com again!

Excellent service. Agent was most helpful and very fast. Received email confirmation almost immediately. The pricing beat all others. Assuming no glitches will certainly use this service again. Went from website to phone with nothing lost in translation. Did not try any add-ons.

Very easy to book our vacation. We will use BookIt again on our next vacation. First time using this site and we are very, very pleased. We will recommend this to all of our close family and friends. Easy to use and no problems at all. We are excited for our vacation.

Terrible customer service. Spoke with 4 different reps to correct a minor problem. No supervisor on duty and solution given was to pay out of pocket $562 to add my husband to an all-inclusive hotel stay booked incorrectly by Bookit.com. Will never use this company again for nothing!!!

I have used BookIt in the past. This will definitely be the last time we use them. Last vacation they made a mistake with the billing cycle and drafted earlier than the set date and charged me for it. Now January 2, 2017 I was in the process of making a reservation, I changed my flight then proceeded to check out. After I put all my info in and submitted the payment I realized they changed the flight, when I called to rectify I could barely understand the rep who had a strong accent. They threatened to not give me a full refund when they couldn't get me the flight I selected earlier. Then after finally doing the cancellation with the refund they charged me $50. I will never use them again.

I realized I did not use a promo code that I was eligible for so I called to see if it could be credited. The representative was awesome and actually cancelled my original reservation, re-registered me, applied the code and the price had actually dropped. Her work took nothing from me and saved us an additional $190 on our trip. Exceeded my expectations!

Your booking software came up with a pretty bad suggestion on flights. Our return flight was scheduled for 7:00 a.m. and the earliest we could possibly get to the airport, because of the ferry schedule, was about 6:55, which is cutting it a little closer than I would like. Your representative with whom I spoke rescheduled the flight to one that made sense and was very pleasant in doing so (despite my probably not being as courteous as I should have been in complaining about the originally scheduled flight). Also, your prices are the best I found. I would give your service a five-star rating, but also suggest that anyone booking lodging plus flight make sure that the flight times make sense.

The site is easy to navigate. Found what I was looking for and booked my trip quickly. Was able to save a ton of money!!! Told friends about the site and they were able to book the same resort for a friends 40th in Mexico! Love that I was able to get a bundled deal with the resort and airfare.

Very nice website and easy to use. Was a pleasure to set up our vacation. Thanks for the future memories. My wife and I will be looking forward to celebrating our anniversary and birthday in Punta Cana. The other couples we're meeting are also very satisfied with our reservations. Thanks again for your anticipated help and support.

So I will be 100% honest! This has been a disasters affair. I booked online @ 7 am EST. I filled in appropriate filters, specifying non-stop flight. I was given a layover for 11 hrs. I have called back to correct this 6 times today. I have now been told the system is down. This is time sensitive and as of 12 hrs later, cannot get this problem looked after. I will be sure to let everyone I know what an awful experience we are having.

This was my first time ever booking on this site and it was a very good experience. The information for my trip was all there. The ease of use was very good. When I did need to contact an agent my issue was resolved with just that one phone call. I will definitely use this site in the future and I'm hoping my trip goes just as smoothly as the booking did!

It was easy to find vacation package for us. Thanks for convenient guide. We would recommend our friends this site cause it really helpful and we're happy because we found what we was looking for. It's good price, right time and amazing location.

Booking was very easy and the representative was very helpful. Answered all my questions and the prices were great. There was no sales pressure. Convenient way to book a complete vacation package. I would recommend this site to my friends.

I like BookIt because of the low prices but find it frustrating that the flights you offer are usually pretty terrible. Good hotel price, terrible flights or vice versa. You have to be really flexible in order to be satisfied.

BookIt made it so incredibly easy to book our honeymoon resort. I had been searching high and low for an affordable 7-day honeymoon. I started to think it wasn't going to happen until I found BookIt. I happened to come across their year end sale and booked a 7-day stay in Punta Cana for under $1000 not including airfare! They made it quick and easy. We opted for the PayDelay option which is super easy and helps spread out the payment. If we could have afford the pay upfront option we would have in a heartbeat! If you are looking for a site that makes the whole process of booking any vacation from beginning to end, look no further! Thanks to BookIt, we can use our flier miles through our favorite airline (booked separately) AND get the honeymoon of our dreams!

For the last few years I find BookIt website has the best rates and love their payment plan. This is the third year I have used them and will use them again. We tell all our friends to check out and use BookIt.com website.

I was looking for a package deal to Turks and Caicos and I was happy to find the booking process very easy with Bookit. I actually forgot to book airport transfers online, but I phoned the number on my confirmation and they took care of it in two minutes! I actually have paper vouchers for the transfers, too. I only wish the site accepted American Express, since I have automatic baggage protection with AMEX whenever I fly...

We are a family who are is planning on booking a vacation to Cancun, Mexico in the spring. Shopped many sites before booking a vacation, and ended up coming back to this site. Prices seem fair and consistent. Please with the speed at which we could book our trip to Cancun. I would definitely use the site again for my next vacation or even just booking flights and hotels and car rentals etc.

Nice person, very informative and made it very easy to add more guests to our trip. Looking forward to our trip and recommending to our future friends. Website could use more access to the restaurants and bars, such as pictures.

Bookit was sooooo easy to deal with. They came up with a coupon for me. We loved our experience and are looking forward to our vacation. They were very knowledgeable and got me the exact flights I wanted even they weren't listed. Very pleasant experience. Thank you so much.

My family has used bookit.com for quite a while now to book our traveling needs. This last experience was absolutely awful. While trying to book a family getaway for 5 rooms, we ran into every obstacle it seems possible. What really upset me was that the representative kept telling me cards were denied, but yet my bank and their website said more than enough funds existed. We gave over 5 different cards until they claimed 1 would hold it. Two hours later we received a call telling me it was their error but that they couldn’t correct it so we would have to book air separately and lose the discount of several hundred dollars. The whole experience was a disaster! We should have booked elsewhere.

My neighbors just came back from a resort in Mexico that I'm going to on January 16. I had a terrible experience. I called BookIt and they were 100% helpful and changed my reservation to another hotel in a matter of minutes. That is customer service.

I like BookIt.com for low prices, reliability and easy to use website. We did not have any bad experience with our previous trips and I am sure this planned one will be pleasant also! Thanks for a good work! Happy new year to everybody and best wishes from my family!

The booking process was fast and easy. It was especially nice to be able to see the resorts in the Playa Del Carmen area. Many of the other sites would only show Cancun area resorts and we wanted to stay near Playa.

Saying kids stay free then charging me from my 4-year-old daughter is fraud in my eyes. Very disappointed with the person I talk to over the phone. Didn't offer any discounts. Told me 3 and under stay free but it doesn't say that. Just says kids.

Everything was done pretty accurately. It took time to find an flight but hopefully, we picked right. Hope to have fun with my daughter on our next trip. This is my mine and my husband's first trip like this.

The prices were great! However it is not easy to book a group of 5 rooms with the company. When you call, they can only book 3 at a time, charging you for each transaction. In order to book as a group, you have to have 9 rooms. The agent was not helpful and hard to understand. We ended up booking ourselves online. We still had to do 2 different transactions, which was a pain. The system kicked us out several times and I would have to re-enter all information. Next time I will use a travel agent!!

I looked at many sites to book my vacation and BookIt was not only the best price but the most user-friendly!! I'm not the most computer savvy but BookIt was a breeze! Can't wait to go on my vacation! I will recommend it to everyone!! Thank you!!!

The only thing I have been unhappy with is that the flights were not up to date. Otherwise, it was pretty easy and nice customer service. I feel that they have fair prices. Our vacation is not until June so we will see how well everything goes once we get there!

I am happy with the vacation I booked. But the customer experience I found quite lacking. The website doesn't always correctly log requests and required me to start the process over many times. In addition, the tracking/ad software made it almost uselessly lagging and slow. I ended up booking the trip on my phone because the desktop site was unusable. The coupon codes you have listed for your year end sale do not work and there is no explanation why they wouldn't. According to the requirements posted I believe they should in my case.

December 17-18 flights from MCI - Cozumel Mexico cancelled due to weather. Bookit.com assured me no rate increase to change an original week beginning 12/18 to a week beginning 12/21. When confirming departure on 12/20 Bookit.com demanded (and I paid) an additional $812.00. Customer Service at Bookit.com said "the rates changed" - period. Bookit.com is not open weekends so the problem couldn't be addressed at the time. 12/17 Sat. - 12/18 Sun.

HOPING EVERYTHING TURNS OUT Alright. Have not taken the vacation yet, I have concerns and will not do it again. I am concerned about the flights and my insurance was sent to the wrong confirmation number. Did not receive hotel confirmation.

We booked a vacation that we found significantly cheaper on your site for the same resort and flight Options were available to purchase excursions. Looking forward to our upcoming trip! We hope to book with BookIt in the future if all is good as expected!

Tried booking Bookit's advertised special 2 days ago on line. Filled out everything including cr card info-got an error message to call them. Spoke to Jing, "Must be a web site problem-I'll report it to tech & call you back" She did not. Then spoke to Elizabeth-same thing. Meanwhile my cr card was charged for the full price. Called Bookit again & when they tried to book my trip cr card company issued a fraud alert & froze my card since they couldn't remove chrg w/o a booking # (Bookit never reserved the advertised hotel & messed up my credit card). After several hrs with the cr card co. finally got it straighten out. Did NOT get hotel I 1st wanted at their advertised price. Finally got help from Drew, who did do his best to help me. 2 days & over 7 hrs on the phone I did get a different property booked at higher price. Scam, bait & switch, overbooking? I don't know. Not a pleasant experience with Bookit.com!

Thought the site was very user friendly. Would definitely use it again and recommend it. Only comment is that it was sometimes difficult to go back to the exact page/deal once you left the site. Would like to see it easier to save a search.

This site is great! This is now the third trip I have booked through them. It's super convenient to book your flight and hotel all in one. I love that you can choose your flight, and read all the reviews from other guests as well. I suggest you choose BookIt next time you plan a vacation.

I have used BookIt several times. The descriptions are accurate. The process is easy. The cost is much cheaper than booking packages individually. There are many options to choose from. I would strongly recommend using BookIt for your next vacation.

Was easy and fast to book our trip. They sent a confirmation email right after I booked. I like when they do all the booking for you. Enjoy my experience with bookit.com. Thank you bookit.com. Easy to understand and explain well. Thank you again.

I booked this trip to the Dominican for March break today. I booked through ebates but as soon as I logged into the BookIt membership Area I didn't get my 2.5% from ebates. I am upset that I lost this opportunity. I would not have logged into the members area had I known I would lose the rebate. How can this be fixed?

I appreciated Karrion giving me her number so I could call her back about my reservation. So after speaking with my husband about the trip I got hold of her again. She already knew what I wanted. Other travel sights would not do that, so I was happy when I called and left a message with her and she called me right back. I got a good deal & a nice hotel with non-stop flight! Thanks & God bless you Karrion!

We checked a few site for the best deal to travel to Mexico, Riviera Maya and found it at BOOKIT.COM. We love traveling and using a reliable site gives us confidence to plan our next trip. We are; we chose Bookit.com.

Yes, I recommend. BookIt is simple and effective, thank you. I have use it a couple times to book hotel and flights to Mexico, no problems at all. They take care of everything including transport from the airport to the hotel, they have a many options - is very useful.

Booking a five-day trip to Montego Bay was a total breeze. I needed to contact BookIt.com for a glitch and got immediate service and call back. I also compared pricing and from what I gather I got a very good deal, well designed website and easy booking.

Had several issues with booking a trip online. The agent helped me until everything was booked. I had used a wrong zip code and a previous agent was not very helpful. This agent was able to book the trip and leave me very happy. Will use Bookit again because of her.

I was able to get a great price on a four star all inclusive resort, which is very close to the wedding venue. I booked my trip for half of the price of the wedding resort and BookIt even offers payment plans. I will definitely use BookIt again for future travel.

This was my third trip on Bookit.com. I will use Bookit again if they continue to have great prices. Thanks for the tip on the people at the airport trying to sell timeshares. We just smile and keep walking. They pretend to have information that you need but all they want is your credit card number.

I have booked three vacations now through BookIt. I have had great customer service and have been extremely pleased with the properties and the price. I will continue to book all of my travel with them. Genivieve was so helpful with the most recent booking, which is for a large group. I am a bit hard to please, and she never lost patience in finding answers to my questions and narrowing down the best choices for me. Thank you for making vacations easier!

The service was very nice to use. Our Customer Representative was very kind. We didn't have computer access and we trusted his choice of hotel for us to stay in along with the airlines that was chosen for our family. We will most definitely use Bookit in the future.

We are done using BookIt.

I spoke with 2 representatives and both were very helpful and addressed my questions and concerns. In fact, one of them completed the booking of my trip when I couldn't get answers to my questions at the online site. The online site indicated that the airline flights I wanted were unavailable. However the representative told me that they were still available and he proceeded to go ahead with them and booked us on non-stop both coming and going. Excellent!!! Happy customer!!!

This is the second time my wife and I use Bookit, first time we went to Cabo. It was a very very good location and we enjoy it. Now we are going to La Rivera Maya and the choices that we were given were great, price was right. I recommend anybody Bookit. Excellent place to pick up your vacation spot.

I enjoy booking my travels with BookIt.com. Always great prices and great service. My Safety and Security in regards to my personal credit card information has always been a top priority with BookIt.com. I am very happy to say I've been a long-time customer and will continue to be...

My husband is a Jr. and I was a little confused on where to put the suffix Jr with his name. Turns out I put it in the wrong place and now I have to pay $25 to get it changed. That is the only problem I had. Other than that it was a really easy process to book our trip.

My initial booking was pleasant. I set up a payment plan for my trip but BookIt took 3 payments from my account, rather than just 1, on a given date. Caused serious anxiety, still trying to resolve. I would suggest the customer not give BookIt any account #, instead call & make payment on customer end.

I'm a first time user of BookIt. My cousin told me about the site as we are planning a trip to Cancun in June. We found a great price at the resort we wanted. Booking was easy, plus there is an easy pay plan to choose. Thank you BookIt!!

Great work as usual. Met all my needs. Easy, easy, easy. Website easy to use, customer service was helpful as well. Flights met our needs. Discount appreciated. Will definitely use BookIt again. Wish there was more explanation for additional add-ons.

When I went to check out it made me refresh and charged me $200 more so was not happy about that. Otherwise easy to use. I was quoted something different than charged. Is that normal? Also we should have received 2 coupon for the special as I booked 2 couples in.

Easy booking and cheapest price I found for this particular vacation package! My daughter helped me find this package for a Christmas gift for my wife. I can't wait to see my wife's reaction on Christmas morning. Thank you for the easiest booking and cheapest prices!

The first lady who helped me add on my friend to my room at the resort was kind, gentle, wise, and efficient. She was phenomenal. Unfortunately, she transferred me to another department to finish my booking to get another ticket for a shuttle to/from the airport. She didn't transfer info, and the other person said, "This is the activities department." We both had no idea why I ended up there. I didn't know that was where I could get the additional shuttle ticket. The lady freaked me out and was a bit aggressive. I asked for a manager, and she said that there was no one else to speak to. I called back to figure out what was going on and received help, but that middle person was quite disruptive. It really upset the flow.