BookIt.com Reviews

Great booking experience. It was so easy and convenient. The hotel looks amazing and the flights are just right. Would definitely use your site again for my next trip. Thanks for making my and my friends experience so easy and arrangements perfect.

The BookIt.com representative that we spoke with was really awesome. She called us because there was a problem where it said my card did not go through but when I looked at my bank account the money had been taken out. It was this weird glitch with my ZIP code but she ended up figuring that out plus getting us $50 off of our trip. She fixed everything, put a note in our account saying we were on our honeymoon, and got us our confirmation email we needed which was super important since we were traveling in less than 48 hours from the time we were booking. She was really nice and super helpful and professional. It could have been a really bad night but she made it into a happy one. Now we get to just pack for our honeymoon and know that everything is fine. Thanks BookIt.com customer service!

The person that I spoke with was not willing to give suggestions to help at all. I may as well did this without calling. She attempted to get me to pay $100 more for my flight until I suggested that she do it a different way that would save me $100.

I've been booking my international travel with BookIt for approximately 10 years. I've never experienced any problems. What you see is what you get. Excellent service, quick and easy to use their website. I would recommend BookIt for your travel needs!

This was my first time using Bookit.com and within 30 minutes of my booking and card being charged I was informed that my trip was involuntarily cancelled. I will never use this service again as this was unfair and without merit. Terrible service. Avoid.

Online site was fairly easy to navigate though I needed some additional hotel information from associate by phone. He was very patient & helpful, spending a lot of time to research & answer my questions. I have used your site in the past & will recommend it.

Please be aware... I made a purchase through BookIt. Have my paid receipt and they turned around and used another form of payment from their company... the transaction was declined. Totally embarrassed standing in the hotel lobby and still as of yet I have not received a call nor my refund.

BookIt.com made searching for the perfect getaway so simple and easy. If you're like me, you get overwhelmed with planning trips - the airfare, hotels, transportation... but with BookIt, all of the travel options were right there in front of me, all at once, and I simply had to review the deals and decide!

Website was easy to navigate. I only had to type in the name of the hotel I wanted in Cancun and all the information popped up. I was able to take advantage of an excellent sale and I am one happy camper!! I will definitely use this site from now on.

This is my first time booking with BookIt.com. We were very hesitant as we usually book through a travel agent. Our representative Deneidra was so patient with us, as we couldn't decide on specific dates. She stayed on the phone for almost an hour as we were going back and forth and helped us come to our final decision. The customer service she provided us was above and beyond. I will definitely recommend BookIt.com and I plan on booking all my future trips on this site! Thank you again Deneidra for your outstanding service.

When I submitted the booking online on from Bookit.com, it shows me, "We have encountered an error while completing your booking. The flight portion of your package has been booked as quoted. However, there is an issue with the hotel portion of your package..." So I called the customer service, they helped me to order my hotel package, but they didn't give me the online price they offered including the online promotion, and I am waiting almost two hours to get this issue resolved, and I am still waiting. It is very poor customer service!!

I have booked my Honeymoon through Bookit.com and I must say that they provided the best price for my destination. Booking the trip was so easy, all I have to do now is make my payments and wait for my travel date.

We booked our flight, but it only allowed us to put a middle initial for our names on our tickets. This doesn't match our passports so we needed an agent to fix the names since they have to match exactly. After waiting over an hour, the agent was very unhelpful.

BookIt took my money, confirmed my reservation and then cancelled my reservation. They would not honor their own published prices. It was a mistake they said. Ok it was your mistake not mine. Credit my account NOW. Never again BookIt. Not!

I booked my second trip to Dominican Republic for next year... I was having trouble booking the seats online so I called in. Spoke to a young lady who was very helpful and she was able to fix my problem. I now have the seats I wanted and a confirmation code to go with them! Thanks again BookIt!

Due to Hurricane Irma the flight was cancelled. After a few days we managed to adjust it to a day after the original departure date with the airline but the hotel is a mess and BookIt is not willing to help us, we are currently stuck at the hotel... Our checkout is a day before the flight. They don't want to change the date, BookIt doesn't care... They keep sending me to different departments, on holds for hours and then they hang up the calls. I've been calling since the day the flight was canceled. Worst customer services and the agents are rude. Please guys be aware. Don't use. This company is not professional is a scam.

Hurricane Irma has damaged and caused the TRS Yucatan Hotel to close which is understandable. So we were offered two lower star rated resorts with upgraded rooms which was not satisfactory or fair to the original booking. We paid for 4.5 star resort not a 4. Called up the company and was offered an equivalent resort with 4.5 stars but for an additional $211. This was not fair as I should not have to pay more the same standard resort. Decided to upgrade the room myself to help make up for this so landed up paying an additional $450.

Tania gave excellent customer service! She had to change our reservation due to weather and she was able to rebook our vacation in a timely fashion. She was also very kind and extremely professional. I would highly recommend using this site.

The deal was great, and best descriptions of the resorts that I've seen online. Just ran into some trouble with trying to book the flight as first class. Ended up booking over the phone instead of online, but still have to call the airline to try to get upgraded to first class. Agent was very helpful and friendly.

We have used BOOKIT in the past and EVERY time has been an exceptional experience... Not to mention, we always get THE best prices. Every representative has always been pleasant and I love how easy the online system is to navigate and then to eventually book.

I called the phone # listed to book to follow a friend's itinerary after they invited us to travel with them. The representative made the process fast and easy and worked to find help us match their travel plans. Andrea, gave me information on how to contact her directly and was so helpful and made me feel no pressure in booking right at that moment. I really felt like she did her research to get me the best price too.

I had a question regarding the bed set up in Krystal Cancun, as the information wasn't clear on their website. The customer service rep was very helpful, researched my question, and answered me with the information she found. I will not hesitate to contact them again.

I have been making my reservations with BookIt for the past 10 years and my experience has been excellent. The web page design is great, easy to navigate and compare the prices of airplane prices and hotel included. The area where I think you can improve is in the car rental. When I get to my destination there always appears to be extra charges. Thank you.

Site was easy. They followed up on details to make our entire journey easy and smooth. Will use again. I booked a complete family vacation with resort, excursions, round trip and transportation. When I booked airfare separately they contacted me to ensure ground transportation is orchestrated with arrival and departure times, Very thorough!

I made reservations hotels for 9/29-10/10 but due to my flight was overnight I had to change hotel reservation to 9/30-10/10. They told me they can change reservation and give me a refund 75.20 but a few days later they can't do that. Also can't change reservation too. I can't believe that I have to waste $75.20 for nothing and I'm so upset they take away my chance to cancel reservation too!!! I will never use BookIt service again!!!

Was easy and the best price for another trip to Riu Playacar plus like that they use Best Day for the shuttle to and from. Easy to navigate their system and complete your booking plus you can select the resort you want to find pricing for.

BookIt makes trips easy. The prices are fair and the app is great. It’s a must try. I booked to Cabo and it was easy to filter out the qualities I did not want. You can select from lowest to highest cost and pick the amount of stars you would like your location to have.

Me and the family don't Book with anyone else. BookIt.com hasn't let us down. Just booked our 4th trip of the year... Just waiting for a possible discount from BookIt.com. MAYBE would be nice since we're looking to book something for my 40th B-Day in January.

I spent lots of time scrolling to pick a resort for my parents' 60th anniversary trip. By the time I was done I was not sure which way was up. I appreciated the top ten list and the reviews... They helped me make a selection.

My wife and I just booked our 10 year anniversary trip with BookIt.com. We couldn't be happier with the ease of the website. Also saved us almost $2,000 over booking directly with the resort and airlines. Would recommend them to our friends in the future.

It was easy to compare the room types of a chosen hotel. In addition, the procedure of booking was concise, and I was able to easily add option such as car rental. As a result, it was also easy to book a hotel.

When I booked it said it was a $1 down payment and then it would be 4 additional payments. They charged me for entire amount and would not fix. They told me to cancel and pay a $25 fee per person and rebook. Terrible customer service.

So far the booking experience was pleasant. I tried to book online and received an error message. A representative promptly called and handled the transaction smoothly. First time using this site and will not be going on vacation until a few more months so maybe have a better review later.

I called to book my reservation and get answers to my questions. Customer Services was friendly and knowledgeable. Everything was easy and the price was great. For the first step of my vacation which is the reservation part, I would definitely recommend this site. Looking forward to a great vacation.

The representative was courteous and helpful. He went above and beyond to make sure our dream vacation was booked. He explained the process and made sure I understood everything before hanging up. Once completed, he e-mailed me everything we discussed.

Everything was great. The way the customer service rep help us locate a beautiful resort, the time he spent with us searching, his professionalism was excellent. We have a high stand for your company. Will recommend it to family & friends. We really appreciate y'all for your service!

There was an issue with my card, my rep offered to hold while I called the bank and even after the line went dead he called me back until he reached me to ensure everything was ok! He asked if I was able to resolve the issue, did I find out what happened and I still needed him to be on the line. He was very patient with me.

I called in this evening in regards to making modifications on a reservation, and the rep I spoke with was very helpful and friendly. Her name was Shytiarra, and she was attentive to my needs, as well as understanding. I told her how impressed I was with her service, and that she was the nicest BookIt rep I've ever spoke to. Shy a was very courteous, and professional young lady.

I spoke with an agent named Sara on September 7th to change our trip to the Dominican Republic due to the hurricanes. She went out of her way to be helpful and she was so professional. What an asset she is to your team.

BookIt team cancelled a trip that was scheduled for Sept 2017 for no reason then told me I had to pay MORE money for a trip that was COMPLETELY paid for because the room I originally booked was Sold out. Once I stressed that I WILL NOT PAY ANOTHER DIME BECAUSE I WOULD STILL HAVE MY ORIGINAL ROOM IF THEY NEVER CANCELLED IT 3 wks before my trip!!! They decide to book it (after 3 days of being on the phone for an excessive amount of time EACH DAY). The first rep booked my trip for a year from now instead of the dates I originally planned! (Sept 2017 not 2018) and then had the nerve to become impatient and rude because I cut her off when she was trying to read me the terms and conditions to tell her she booked for the wrong year!! She finally got it right. But I apparently have to pay for the round trip shuttle (which I already paid for) because they decided to refund it.

BookIt makes it so easy to find the best hotel and airfare deals out there. It's user friendly, and I love that I can change my airfare times to suit my needs, and pick my seats on the plane, too. It's my new favorite website for booking.

Don't book through BookIt!! Flights/ trip got cancelled due to hurricanes and still got charged for canceling, also no return on flights!! Wouldn't recommend "Book it"!! Spent hours and days on hold! My friends and family are no longer booking with BookIt!

Just wished that I wasn't charged the 25 dollars for the change since it was less than 24 hours. Otherwise very happy with the service provided and definitely happy with the rate. Hope that in the future there could be a window of at least 48 hours to change.

A friend recommended BookIt as a great way to book a vacation if you wanted to do a down payment and the balance in payments. I went online and booked a trip to DR. It's Super easy and great way to book a vacation! I recommended to my family and friends and I Will definitely use again!

I have definitely recommended BookIt to friends. Even though I have not yet taken the trip, the process to book our vacation was easy. I booked our hotel and flight with ease and great options. Did not have to go to another website to book my flights.

It was a good experience. I was trying to book my vacation's trip in 4 agencies at the same time and yours was cheapest found. I hope you keep giving good prices for peoples. I liked the payment delay option. I did not use it but it's good also.

I'm very disappointed that the booking agent was not able to help me and book the trip at the online price. I had to book 3 separate trips and 2 were priced differently. I will likely not use BookIt again or refer it to my friends. Really sorry to have to post a negative review for your services.

I wish I had a time machine so I could never ever use your service again. This company misrepresented itself online with deals that end up being a scam. Then on top that charged my card for trips I did not authorize. I am disappointed with the customer service provided and the company on a whole.

My manager and I booked a trip over the phone to Cancun. The rep was helpful and verified all our info multiple times to make sure everything was correct. We were even able to split the booking onto multiple credit cards for easier payment. I will use BookIt again!

Booked what looks like it'll be an awesome trip with no more than a few clicks. I love the discounts, extras and the fact that they're on rebates. We got the trip we've been dreaming of for a fraction of the price.

Booked resort and airline with this company. Aug 27, five hours before departure was notified that the flight was cancelled due to the arrival of Hurricane Harvey. Emailed BookIt to cancel the resort immediately. They responded with a email to confirm cancellation. They say they did not receive my cancellation so I emailed them a copy of their confirmation to them. They credited my credit card minus $560.00. I have tried to discuss this with them but the people in Jamaica are no help and will not let me talk to anyone in Florida where they are located. The cancellation terms show that I should pay a $60.00 penalty. We live 10 miles from downtown Houston. This adds insult to injury considering what we are dealing with the flood. Do not use these people. They have no heart.

I made an error while booking my trip. Called right away and Shantell was great at helping me and very pleasant. She helped straighten out my dates. It was much appreciated especially since my flight was already booked. Thank you again and she deserves a raise.

I tried to book two trips at the same time, because we have 7 travelers (it allows to book up to 6, unfortunately). So when one of my bookings were denied I got super upset. I called customer service and complained. The lady that talked to me was super nice, even if I was a little rude to her. She gave me an AMAZING customer service!!! Thank you!

Very excited to use BookIt.com. Our agent Jared made things very easy and explained everything I needed to know! We are very excited. We will absolutely keep this website in mind for the future! We looked through several other websites and happy that we ended up with BookIt.

I booked for two going to Cancun. Our flight was cancelled and my booking showed I paid 369.00 for each. Well Spirit was only paid 365.00 for both. And only refunded me 365.00. BookIt has refused to give my money back.

We booked our trip online to Playa Del Carmen 8 months in advance. Once we found out about the "Mexico Travel Warning," we decided to change our destination 3 months before the trip. I wasn't looking forward to calling the agent because I know how tedious the process can be. However, Shannon ** was super helpful, patient, and friendly. Thank you Shannon!

Unhappy. May not use BookIt again. Scheduled 3 inclusive 8 days to Cancun Mexico. When arrived for unseen events 1 of 3 could not enter country. When arrived of reservation was not even in the system. Had a really hard time calling internationally and took about 45 min to correct. Was very frustrating. Tried to get credit for 1 but got the runaround. The location is very pretty, great for couples, families and newlyweds. So so for nightlife. Our room view was amazing. Not sure if we were upgraded because of our ordeal. But it helped a little.

Shelley did a excellent job booking our trip with a large party and departures from multiple states and she took care of this without having any issues. We also had a slight problem with credit card issues which she handled with ease. Thanks again.

My booking experience was fast and easy. The Princess Punta Cana vacation price was lower than any other travel agency or booking site. I really appreciate the ability to break up the cost into several payments. I will continue to use BookIt as long as their prices remain lower than their competitors.

I recently called in requesting my trip be changed from Mexico to another location due to the recent travel warning issued. Obviously I was super upset to hear your company and the airlines weren't willing to forgo change fees. I feel like this is something that should be taken care of and also taken into consideration in the future. With that being said, the agent I spoke to was super friendly and more importantly super informative. I couldn't have asked for a better experience over the phone. That dude deserves a promotion! Looking forward to our trip.

Thank you - Very friendly customer service was very helpful and answered all my questions and went over details with me to make sure everything was understood - let me know that we can call back and book activities that we are interested in before we leave and helped with transportation from the airport/hotel. Thanks.

I had Amazing service from Latoya! She gave me options and made it such a pleasant conversation! She worked out an issue I was having with a last minute add on and it came me such comfort knowing it was handled with care and such professionalism.

Very great customer service even though the wait time for them to receive my call was over 40 min. Overall very satisfied with their help. They made sure my reservation was done and asked for additional services. STRONGLY RECOMMENDED! Great job!

Shy, who called me back 7 mins before midnight just saved me!! I was so stressed out on how and where to stay in next few days here in Mexico. She answered all my questions and made sure everything was booked. THANK YOU, SHY!!

I will never use Bookit again! I was double charged for a trip triggering my credit card company to deny certain charges. Contacting Bookit is a nightmare! Long waits to get to reps who have to further put you on hold to find out answers to questions asked. The last straw was being put on hold, again after asking Shanik(?) to stay on the line while I could confirm what SHE told me. So it is ok for me to be put on hold for hours yet when I ask that she wait while I confirm what SHE told I get transferred (might as well say hung up on since she did not want to provide customer service). Also, the itinerary that she asked me to review could not be accessed from the Bookit confirmation email (another issue I have). It showed the capability but would not allow me to do so. Shame on Bookit!!! Last time customer!

I booked this trip for my boyfriend's 30th birthday and really excited that I have the opportunity to pay installments and not have to worry about not missing this great trip. There were additional perks to this trip and we're just excited.

My husband and I always go to Jamaica in December. I have changed jobs and it has become harder to put everything on a credit card to pay it off due to interest rates. BookIt.com has made it priceless to pay off the balances of the trip in several payments, and gave us an incredible deal on the Jamaican vacation. We will definitely use this site when planning our next vacation. It made it so easy with no stress!

We were very pleased with the help and all the information given to us in booking our trip to Punta Cana. The representative was very knowledgeable and courteous. We deeply appreciate your service. Thanks to all of you at BookIt.

I requested a modification for my room on our upcoming trip and BookIt was able to do it for me and keep my pay delay. Thank you! Could not ask for better customer service. I have been using BookIt for a couple of trips and will continue. Thank you again for your service!

Excellent customer service and answers to questions regarding trip. Thanks Daniella for all your help with the booking reservations and information as well as helpful tips and phone numbers. Will definitely recommend this service to others and thanks for your patience while I was retrieving my documents. Did not feel pressured or rushed. Cheers!

I Received a callback. The girl said my airplane was booked but the room wasn't. Then she said she had to rerun everything and I said fine as long as price didn't change. I couldn't buy insurance and she gave me an amount. After running my card I asked if she had included the coupon code I had on my order. She said no. I said, "can you give me a refund for the coupon code." She said no. I asked for a supervisor. She balked but then transferred me. Supervisors gave me the 100 value of the coupon as a refund. I don't think it should have been that hard and customer service needs to be improved.

Booking.com gave me the best rate on our hotel and the resort credits was a true bonus. The website was easy to go through and the reviews were very helpful. I also find the site very safe when it came to payment and the payment plan they can provide can make it very easy for anyone to have a vacation.

Excellent service. Prompt, knowledgeable responses... Answered all questions courteously. Spoke with several employees on the phone, since I'm not sure that I know just what I'm doing online. My biggest concern was, and is, the ALL INCLUSIVE part of the Lifestyles vacation in two bedroom suite All inclusive reservation. I was assured that the All Inclusive portion is covered in the price that I PAID. LOOKING FORWARD to this trip as it is to celebrate my 75th Birthday.

I have used Bookit couple times already and very happy that I did. I had to call and ask about my reservations and the girl I spoke with was so nice. Best prices as well as customer service. Highly recommended Bookit…

The site was easy to navigate... Great experience overall and I would recommend to others especially when looking for all inclusive travel deals. The only improvement I would suggest is to list all items included in the package. I had a hard time finding the list and had to contact the resort, etc. Thanks!

Very helpful with out of her way to get the booking done when there were some issues with the CC. I would recommend booking with guys to all of my friends & family. Services well done. After having trouble with CC information she called us back more than once to take care of the problem.

I am so happy to book my vacations with your side. This is my fourth time and everything the way I expected never had to use customer service because nothing to complain about. 2010 was my first trip with Bookit.com and I never looked back. Best prices. Best service!!!

This is the first time I've used Bookit for a vacation. I found the selection of hotels to be good. The booking process was easy and quick. Never easier! I will be using BookIt for future vacations and referring them to friends.

I like the fact that I can pay in installments and the accuracy and efficiency. The price is also comparable to others. Will be happy to write more after the entire trip. Thanks. This is my first time using this site and will definitely use this site again in the future for all my bookings.

My wife made a reservation for a resort a few days ago on BookIt and somewhere during the process missed adding the flights. She called the next day to fix this issue and instead ended up having our reservation canceled and re-booked several times by the person over the phone. After this mistake she just decided to cancel the whole reservation due to the stress and time wasted over the phone. There were multiple times where she waited 30 minutes to talk to one person. After the cancellation, we were charged 75 dollars. So my wife called and I emailed the company and requested a refund because we were in the 24 hour time window. They denied the refund to my wife over the phone and never even bothered to reply to my email. I'm so upset with this company now. I will not use them ever again, and I tell everyone I know not to use this website. God forbid you mess up one part of your itinerary and have to call them.

I was having so many issues with the website and I almost gave up. I called and was so surprised it felt like I had my own travel agent. Our rep was so kind and helped me with different options and we booked a better trip than expected!

Not at all happy how you handled my reservation! I had booked all inclusive with flex pay, received confirmation, to later receive email stating otherwise. I had to rebook at a higher rate. Not right! First time I have used your site, might be the last!

They were very patient and very helpful in booking my hotel. They worked to get me the best rate and helped me understand the differences in the rates that I saw on the internet. Would definitely use them again. When the call failed they called me right back.

I got the best price on BookIt for my Montego Bay, Jamaica vacation. The site is easy to use and secure. I also like the option to split payments and to use the pay delay feature. Although I did not take advantage of these options, it's great to know they are available if needed.

Because of system issues paid $200 extra for my trip. Call in and got the runaround. Entered the wrong last name because of lady telling me system was down and distracted me from entering the correct last name. Now I was informed I had to pay extra because of this. On the phone with five rep who keep transferring my calls. Still trying to get to someone to fix my problem.

I booked a reservation for Jamaica but once I pressed "Book It", I received an error ID number string the flight has been booked but there's an issue with the reservation and to call them. So I did and was told my flight was no longer available. This became frustrating because I got a pending charge from the airlines portion of the rate, blocking available funds to book another trip. The lady told me that once I make another reservation, to call back and they will waive the additional charge of the flight changes for the trouble. I even clarified that with her before I ended the call to make sure we were on the same page.

I was booking a trip to Mazatlan while I was at work. I had seen that there was $200 off booking for 7 days. We started getting busy so I was interrupted. Evidently I missed where to enter the coupon code. So I called BOOKIT thinking they would take care of me. They rudely let me know I missed it and pointed out it was right there where you select the transfers. I was very disappointed that they didn't take care of this. I am well aware that they could have. Thank you for listening.

Have been using BookIt for the last several years and have found the website & booking process easy to navigate. Have never had a bad experience and their customer service staff are friendly and very accommodating. They have the best prices compared to other websites.

Overall for being my first time using BookIt it was a great experience. I got what I wanted for the short time I had to book. I had questions. I called customer service and they answered all my questions. They was very helpful.

The agent that helped me was very friendly and helped me with a booking issue. Apparently one of the airlines was changing rates which caused my booking to not go through. Expedia did not explain this AND charged over $3000 in pending charges on my account. This agent assisted me and helped with the flight times, hotel, and took care of the booking via the phone. Something the Expedia agent didn't even offer to help with!

Searching the website with comparable hotels was easy. I liked the pictures at the bottom allowing easy scrolling to the right to review comparable hotels on the same page as the hotel I was looking at. The chosen hotel and comparables showed price per day as well as package price. The booking experience was not painful.

First time using this website and I wish I never did in the first place. Very unsatisfied. The rep was very rude and hard to work with. I will never again use this website to book another vacation. I do not recommend to anyone.

Booking with this website for a trip to Cancun, Mexico was so fast & easy. There was no hassle whatsoever. I knew exactly what I wanted & the price was within my budget. I would recommend this to all my friends & family who are looking for a fast & great deal.

I just booked a 4 night vacation to San Diego, but I use BookIt.com for most of my travel and vacation reservations. The deals can't be beat, the website is very user-friendly and I recommend Book It to everyone I know.

This is not the first time I have used BookIt. Each time, booking was easy and fast. I even booked on my phone and received a discount for doing so! I appreciate that my information was saved from before so I didn't have to re-enter it all over again.

I used bookit.com for an all-inclusive resort in Riviera Maya. Hands down by far the best price I found. And I searched numerous booking websites. Saved almost $300 for 7 nights on the same room category at the same resort. Thanks bookit.com for offering such great prices.

I emailed the Hotel Alamanda in St. Martin to make sure our room reservations were all set. They had no reservation. I called Bookit and after 45 minutes waiting they said computers were not working well and couldn't check. I called Bookit the next day and after being on hold for another 45 minutes I was told she couldn't get through to the Alamanda. I was emailing the hotel keeping them informed. 4 hours later I called Bookit again and while on hold they finally had to send our reservation again and we got a confirmation number. No apology no credit for waiting three hours of my time. After this vacation I will never use Bookit again! I'm very disappointed...

It was easy and convenient. We got great prices. At a great location. Seems like getting a package was the way to go. With a good Airlines and a great hotel to stay at. Can't wait to go. On our dream vacation. Thank you very much.

After my first booking with Bookit.com I knew I would find it hard to beat their deals. So I researched and researched just to come back and book through the Bookit.com website again. I got such a good deal. I told friends we'd made years ago that we were heading back to the resort and how much we'd paid and they booked the very same day! Today, I booked another trip and got almost half the price that the hotel website was offering. Bookit.com really delivers ease of use and great bargains.

Excellent way to book hotels or all inclusive trips. Used couple times to book Mexican trips and would absolutely recommend to anyone. Cheapest prices compared to any other site. So easy to use the site to find the perfect trip and pay in full or spread out payments.

My wife and I were trying to book a last minute vacation for our anniversary. We had never used BookIt before and were a little apprehensive due to the extreme savings they were offering over the competition, Expedia, Cheap Caribbean, and Travelocity for the same exact vacation package. Before we placed our order we wanted to get more information on the trip insurance and the car rental. Everyone we dealt with went over and above to make sure that our vacation booking was accurate and most importantly that we were happy with our selection. The sales representative was knowledgeable and made sure we received all the answers to our questions. This is something I can say from personal experience is not the norm when dealing with an internet travel agency. We could not have been happier with our decision to use BookIt and I would highly recommend them to my family and friends.

I had an issue booking my trip online. I called customer service and was able to have the issue resolved. The agent had a different price than what I was quoted online. They honored my online quote and apologized for the inconvenience. Love BookIt.com.

Beware is a scam! BookIt.com advertise Holiday Inn Aruba as all inclusive hotel but when you get there, Holiday Inn tells you that they are not all inclusive hotel. That you have to pay an additional fee per night per person to have the meal and drinks. We were told by the hotel personnel that BookIt does it to everyone. I called BookIt.com after being on hold for 50 minutes in a long distance call I was told by (Susanna) BookIt that they couldn't help me, that the hotel wasn't all inclusive. Don't use BookIt they are misleading.

I just recently used BookIt.com to book my trip. Rebecca ** was my booking agent. I am so very pleased with her kindness and patience. In all the years of booking my trips I had never had anyone take the time to answer the many questions I had. She's the very best!! Thank you Rebecca and thank you BookIt.com!!

When I was booking my trip, the total amount stated was $2,630.87. I then applied a $15 coupon which the total price upon my booking became $2,615.87. After I paid, the total amount charged is $2,632.87 (including the $2 PayDelay fee). I called customer service 2x about this. The first time, I was placed on hold then got disconnected. I called the 2nd time and waited for a long time before a person answered then was placed on hold again. The lady then informed me that the coupon was already applied because the total was $2,647.87 which was not the total stated during my checkout. I explained to the lady that that's not what was stated while I was booking it and I should've been credited the $15. The customer service lady just hung up on me instead of trying to assist me with this matter. Very poor customer service.

I was on Expedia.com website searching for a hotel when somehow, unknowingly I was switched to an affiliate of theirs, bookit.com. I called today and after being on hold for over 20 minutes I was told they could not move my dates up by one day. I understood no cancellations but switching from a Thursday-Sunday instead of Friday-Monday was not cancelling. This is after I saw the same room being offered for $289 cheaper on another site for the same days. Not even trying to make some kind of change is unacceptable. I will stick to Priceline from now on.

The first several times I attempted to book with Bookit.com the flights would revert back to the preselected flights, which didn't work with our schedule. Finally, today when I tried to change the flights everything worked fine and was booked without a glitch!

Very useful website to book now and pay later. Second vacation booked through bookit.com. I wish there were different options for how many months you want to finance for but overall not bad. Too many fees but that's how they make their money. Definitely recommended. Need cruise options.

I normally go through a Travel agent when booking trip so I pray that Bookit.com give me a great experience. The price was right but I wish it wasn't a 1 stop flight and it can go straight there but I greatly understand.

I have to say I have never written a review before and usually very easy to please. I planned a vacation a year ago this November and unfortunately had an accident 4 days before leaving for vacation. I broke my knee saving a child from drowning in the lake. I called BookIt to see what my options were because I was told by orthopedic I could not continue with vacation plans and that I would be immobile for 10 weeks. I received 3 different answers from 3 different representatives. I was given till midnight the following day to make decisions otherwise we would pay more in cancellation fees.

I had previously booked a vacation package for the first time with BookIt.com. I was paying for it monthly. I had a baby that was sick and didn't feel comfortable leaving him with anyone and cancelled my vacation. I received the money back for my hotel portion and was informed that I would have the flight portion held as a credit for future travel to be used within a year. Now I am ready to go on vacation so I called BookIt since the year is about to be up. I was put on hold for 45 minutes, transferred to the wrong department and put on hold again for another 30 minutes. When I finally spoke to the representative Taina she informed me that the cheapest flight she could find was for $589 but I was looking at their website for flights totaling $284. I would have to come out of pocket for the flight almost double the amount that I could get a new reservation for.

Found BookIt.com to be cheapest online. Easy directions to follow while booking. Never had a problem in past using bookit.com. All my future trips will be through this website. Save friendly and always very accurate. Save time by using Bookit.com for all your travel needs.

Hey, booking was really easy. Great price. Saving us almost 50%. Easy to do even for an old guy who is not computer savvy. Can't wait to get back to Isla Mujeres. Hoping the rest of the trip goes as smoothly as the booking. We'll report back in March for a follow up report.

David helped us with booking our trip and he was great made it very easy and also listen to our needs. We were so undecided on what we wanted and he gave us a couple of ideas and also put down that we are celebrating our 25th anniversary so he put down a couple of things that we requested at the hotel. We will definitely book again with BookIt in the near future. Thank you.

I had a very trying and difficult experience booking my vacation. There was a discount offered on my trip that they would not honor. If I cancelled the trip and rebooked the trip it would be $1500 more with the discount than the original trip. There was no way I was getting the discount on the original trip. So I decided to cancel my trip and book a new one on a different date. No problem, right. Wrong. After 2 hours on the phone and being disconnected several times, I was told that I could not book the second trip and a discount was being applied to the original trip. That could have been done in the first 5 minutes. Thank you very much.

The young lady who helped me was so pleasant and very helpful and knowledgeable. I will recommend "Bookit" to all friends and family. I look forward to seeing what other vacation packages you have to offer, looking for packages too. Thank you.

The agent was kind enough to honor online price. Due to my difficulties with the app!!! Will shop again with them, prices were way below at least 40% less than other sites, the service was fast and friendly and answer all my questions and inquiries!!!

Booking was easy. :) I appreciated the transportation prompt. I called with questions and the agent was very helpful. So far so good. I guess we will see when we get there if all that was promised during the booking appears.

I've used BookIt.com many times in the past and it's wonderful. You get the great prices of internet buying and your own personal travel agent like you spent the time in an office. They even helped me once when my flight was canceled to move my entire vacation back a day at no extra cost!! Do it. You won't be sorry.

My experience with BookIt was a bit lukewarm unfortunately. Although I got a good price for my trip, I have to say they dropped the ball on the timing on this one. I scheduled the trip to PR for 8-30-17 to 9-3-17. Online it indicated that check out was for that Sunday so I booked it. Once I received the email to confirm the trip, I noticed that check out was Saturday at 12pm. My flight does not leave until Sunday at 3am so I am without a place to stay for approximately 14 hours. I called and informed them and their response was that I would have to pay for that extra day. Really? It's not like I'll be staying the whole entire day. I was just hoping for courtesy for the check out to be extended but to no avail. I look forward to hearing from BookIt.com. Thanks.

While I was able to make my travel arrangements with BookIt.com, it was not a simple process. Much more time consuming than I expected. Rates changed frequently through the entire process. I spent about 45 minutes from start to finish when it should only taken 15 minutes.

I called 4 times and got no help! I finally got a guy who helped me but I wish since it's a costly vacation that the customer service was a bit more happy and friendly. Nobody knows anything about the hotels or the destinations so I have never been and got no help if I picked the right hotel or not... kinda scared but hopefully it will be nice. I wish they all had more knowledge on the places and the hotels. I spoke with 4 reps and not one could tell me if the hotel I picked was nice or not...

Absolutely delightful. All inclusive at the Hilton Rose Hall in Montego Bay Jamaica! BookIt.com provided all services swiftly, diligently, and thoroughly. Vacation went smoothly and just as planned. Resort was wonderful - better than expected! Will use BookIt.com again and again and again!

Everything was handled very professionally when making our reservations. Agent was very helpful answering all of my questions. I have already recommended you to others going on the same trip due to your efficiency. I would definitely use your services again.

It was a very easy process. The person I spoke with was very informative and she very polite. She made want to use this site for every vacation need in the future. I'll definitely recommend BookIt to all of my family and friends.

We are able to take an extra vacation this year due to these great prices. I have never booked through this website until now, but this will be the first place I check next time I'm getting the itch for a vacation!

Thanks for everything. It was very helpful. Good hotel at great price. You can find almost everything. We hope to get for what We pay for it and have a wonderful vacation with my family. Hope to get better deals in the future. Well thanks again and have a wonderful day.

I love the website! Book all of our trips on it. I had an issue and had to call in. Was hung up on after being told I had to hold for 3-5 minutes. Jen got my second call in and fixed our trip and now we are happy and getting ready for our trip!

I have used BookIt to reserve resort and flights for at least three prior international trips. That alone should tell you that I think they are reliable and offer the best prices around. This past weekend, however, I booked a trip but could not reserve the flights through BookIt. I had to book them separately which means I missed out on the coupon code and possibly a better rate had BookIt been able to handle my flights. Guys, your name is BookIt, is it not? So, I called to tell them about this and the representative stated she could not offer the discount. I was disappointed--a definite ding on my estimation of the service. I think there's some room for improvement, but overall, their prices are some of the best.

Easy to book and seems to be accurate and credible. The photos and detail was specific as well as what the resort has to offer. Should offer a phone number and email address if someone may need to make contact.

After booking online I needed to speak to a representative because I needed assistance with seats. I was on hold for 45 minutes only to be told BookIt doesn't help with seats for the airline I booked with. If that's true, I should not have been given the option when I was booking my flight. I will never use BookIt again. Poor customer service and deceptive online information.

I waited a total of 90+ mins to speak with someone about the details of making a changes to my reservation and/or canceling. My call was disconnected and I had to wait back in queue. I called the line for making a reservation and they were able to pick up the line less than 2 mins. This is concerning and not very good follow up support. This is the 1st time I have booked any type of international vacation plan and 1st time using Bookit.com. Not a very pleasant 1st time experience. Just make sure you are 100% certain of where you'd like to stay. I originally booked an all-inclusive resort, but immediately after booking I read reviews and wasn't impressed. My 2nd option resort was about $50 cheaper at the time of booking and the same price during next day when I wanted to make a change. However, due to the refund processing delay (7-10 business days) I just made an update to the reservation.

Cancun trip - Looks like a great destination and good value. Booking the trip was pretty simple and my agent spent a lot of time with me answering questions. Second time I have used them and will continue to do so. Really looking forward to the trip. If this place is as nice as the reviews I am sure it will be great.

Ocean Coral & Turquesa - This place is a rip off, the ocean is like sewer and you swim in "you know what I mean". I regrettably booked ocean view suite and was another disappointment. The internet is horrible and best of all, the money is not refundable. Then they offer you an upgraded suite for additional $900 per stay for that suite which is closer to the ocean (sewer ocean), every minute passes here is a regrettable experience. Believe me, if you ever thought of Cancun, never consider this place, you better throw your money in the trash. This will be my last visit to Cancun.

They never gave me the discount of $200 that I was supposed to get and that I qualified for. I called to book my flight, I mentioned the $200 discount but they never gave it to me. I think that's very poor customer service to say the least.

I booked 5 nights all-inclusive hotel at Punta Cana, Dominican Republic at a price of $85 per night per adult. I booked for two adults at a rate of $190 per night. When I looked into the receipt in detail, it charged $342.49 for taxes and service fees. If the taxes and fees are the same for all clients, then I would not complain. However, when I go back to the website the next day, I did the same booking but with a higher rate of $119 per night per adult (The deal of $85 per night was expired yesterday). The point is about the taxes and fees, which was much much lower at $47.47 (the difference is $300 for the same hotel, same room and same service). So I called in to bookit.com representative. They gave me the following explanation: due to the nightly rate is lower, they charge higher taxes and fees. And the fees are not decided by bookit.com, it's decided by the hotel.

I used Booking.com and it was very easy to use and got me an amazing Vegas deal by keeping me in the loop when hotels and airfare rates I was interested in dropped in price. I highly recommend this site when planning vacations and I will certainly use it next time I book!

The agent helping was very kind and helpful. Our travel is due to loss of a sister and was so appreciated to have problem free help and kindness. He did. Not know of our loss but was so glad he was so helpful and pleasant, thank you!

After spending days and hours trying to get thru to Customer Service was repeatedly cut off. Then misled claiming current coupon not valid. SAVE 100 Supervisor Stacey failed to properly address matter. Not happy and will be having Attorney follow up. BookIt bait switch and long waits/cut off of calls gives entire Travel Industry a black eye!

The agent that modified the reservations for my Cancun trip was very rude. She continued to cut me off when I was trying to explain things to her. She continued to sound frustrated as I was talking to her and placed me on hold several times for long periods. After the modifying was complete I told her about her poor customer service and asked to speak to her manager. Guess what. I was placed on hold again for a long period of time. I have spent thousands of dollars with BookIt and did not appreciate her poor customer service. F.Y.I her name was Anna ** and her id number is **.

I have used BookIt in the past to make vacation plans and they have always been great. However, 2 days ago when I spoke with the agent I was a little leery of her and the way she spoke to me (kept laughing) and it was hard to understand her. She asked for me to repeat my c/c # over to her 3 different times which I thought was odd. After about 40 minutes our vacation was booked. However, the next morning our bank called to say there had been fraud action on both the accounts we used to book our vacation with BookIt!! I don't feel it was a coincidence that our cards were used, I feel it was the woman I spoke with that sold the cards for use of fraud! Sorry to say but I do not trust BookIt any longer and will never use them again and have reported this incident to the BBB!! Very sad that you have to worry with whom you give your c/c information too!

Bookit charged my child as an adult but would not allow me to use the mobile discount code because "2" adults have to book. However, I paid the same price as an adult for my child. It's unfair that I was unable to get a discount when planning a family vacation.

This is my 2nd time using BookIt and my 2nd time flying ever. I love BookIt because to me they have great deals and prices lower get lower as time comes close to travel. The best part is the pay delay. Thank you BookIt.

Bookit.com is my first choice when I look for vacation. Best prices in vacation packages! Check your days and they give you a lot a choices to go. I recommend to all my friends and my family. Thanks again!

I booked a trip with Bookit.com and when I booked it said all taxes and fees were included. When I tried to get my airline seats assigned there were no two seats together for my minor child and me to choose. The only seats to get were at a charge of $19 to $75 per flight and we had 4 flights! Then when we checked into the hotel we were charged a resort fee per day. When we returned home I called Bookit.com and was put on hold for more than 20 minutes and received rude customer service. Very disappointed with Bookit.com, as I have used other online travel sites and never had these problems!

It was difficult filling out the information. Kept losing the information. It could have been my computer skills. Took over an hour to book and somehow the transfer did not go through and I had to call the next day.

The booking agent I received was extremely friendly, helpful and efficient. I needed to do a payment plan and he helped set that up. Was also very knowledgeable. He was able to help me get my first large vacation booked, hassle free! Thank you!! I will go through bookit again for any future trips!

I was making my flight and hotel reservations online, and I was almost finished but discovered they didn't take American Express. So I called customer service. The agent took over and finished the reservation, which was okay except it took more of my time while he typed in everything I had just done. He was able to put in my Skyway mileage number which you can NOT do on their web yourself. All said and done, I am very happy.

Your prices are great. We booked an October vacation to Cancun. I had a problem with my cc processing. I received a phone call almost immediately after it failed. I did not get the woman's name who helped me but she was very helpful and patient while we got it figured out.

Easy to book and no hassle. Online ordering was easy. Great deal compared to Orbitz and Expedia. Would book again as website has some great deals compared to other online vacation sites. Would recommend to my friends and family when booking next vacation.