BookIt.com Reviews

Hard to rate something that you have not gone on yet... but as far as booking a vacation, it was definitely the cheapest rate we found, plus very easy. My hopes are that all goes well on the travel days!! I do need to find transportation to the resort from the airport and have not found that info as of yet.

As a first time user I was pleased with the BookIt.com site. Compared to others it was very well laid out and easy to use. Had a little hiccup trying to coordinate a booking for two couples at the same time. It was taken care of with a quick call to customer service right from the app.

We travel many times a year for business and pleasure. This was the first time we used BookIt and found the site very informative and easy to use. The package price was the best and the transfers much cheaper than the other two sites. We will now be using BookIt instead of Orbitz & Expedia. We also likes the special payment over three months feature.

Booked my vacation to Mexico last year with Bookit.com. Everything went so smooth and there were no issues whatsoever. Would highly recommend. The last thing you want on a vacation is to experience problems and we honestly had none. I will continue to use Bookit for all my vacations.

It was very easy to book. Thank you for your help. I would use this site in the future. I would also suggest this to a friend. Maybe they will have the great experience that I did. Thanks once again for everything.

We just came back from The Royal Playa del Carmen - MX, all inclusive resort-hotel. Wonderful place, excellent customer attention, food and facilities were awesome. BookIt is the best place for travel packages, airline and transportation from and to the airport was very good, on time and great experience. Everything went smooth as we planned! Looking forward to book it again soon. :) Thanks!!!

It should be better explained that the next step after booking is to wait on the hotel to confirm because I had no clue and was freaking out. Also, my email that said my confirmation number for the hotel is on a link, lied. I still don't see it and I need someone's help to get it because I'd hate to get all the way to Mexico from Florida with no place to stay and out of $400. Also, the price stated that it was going to be $94/night. I'm staying for two nights... do the math. Noticed, I just said my total was $400. I don't know how it got to that from $94/night. I realized I'm staying in some upgraded room that probably was not $94/night. Thanks.

The site is beautifully set up with great photos and reviews. It is super fast to navigate and of course most of all I looked at other sites all over for prices and they had the best prices on BOOKIT. That is a no brainer. Thanks BOOKIT!

After booking with you guys many of times, they never included my car rental information that was included in the package caused me an 35 min hold before I could get to operator and another 20 min hold once I got through the line. Made me late for meetings. Had to book another rental and wouldn't refund my fees for car rental they should have sent me from the beginning.

I love this site. Real cheap. Me and husband is very happy to book our first Vegas trip. My daughter ask who I book with. I told her BookIt.com. She went on site and love the prices. Thank you so much for being great.

Prices kept on changing, I would go to book and price changed when I hit submit button within 10 minutes. I called to ask a question and was on hold for 15 min and no one ever answered. Poor customer service so far.

Wish I could've given them zero stars. BookIt was recommended to me by a friend. I bought a 7day round trip to a Punta Cana all inclusive resort for my wife and I. I felt I received a good deal so I called my sister and cousin, who would eventually buy as well. 3 couples in total. My cousin on the same day, my sister a day or 2 later. In total, I just gave BookIt close to $8,000 in business. Actually my sister got the same exact deal for $250 less than my cousin and I did. All she had to do was join their mailing list to get the discount.

Jasmine, assisted me. I had a couple of issues on my end but she was very patient and helpful, while being extremely pleasant throughout the process. It was a great experience. I would definitely recommend this to my friends and will certainly use BookIt again.

Plenty of options to choose from when booking. I liked the package deals offered. The booking process was easy. The tough part was making a decision on where I wanted to stay. Guest reviews and hotel reviews were helpful in the decision process.

I had a big issue with the hotel that I booked currently and switch to a different hotel. My representative went above and beyond to make sure that we got a hotel that we liked and actually saved us money and still got us the hotel in a timely fashion before our departure date which is only in 3 days. We were on the phone for over a half of an hour and she did a spectacular job. I am very grateful to have the help from her.

I want to give a special thank you to the representative that helped me today, as I changed hotels. She went that extra step to change it from scratch as changes weren't able to be made easily in the system. She was glad to help me, which you don't really get that when making any changes (haha). She worked with me and my requests were fulfilled! Thank you, you're outstanding!!

I haven't experienced such poor customer service in a long time! Shekela could truly benefit from some customer service training. She clearly does not possess the skill needed to provide quality CS. It infuriated me that I had spent that much money and was treated so nasty!!!

Excellent customer service. Best people. I will recommend to my friend anyone who wants to book. I will be recommending your service very much so keep up the good work. I do not have any complaint or any objection about your service. It was excellent.

Booking our vacation to Punta Cana through your website was extremely easy. The price that you offered was fantastic and beat anywhere else that we looked. Being able to purchase airport transfers was also a plus. The best part was that we could break our payments down monthly!

Your representative Dwayne was very professional and made booking the trip easy. He was patient and able to answer our questions. I have never used this site before but I will recommend it to family and friends and I am sure that they will be satisfied as well.

After waiting on hold for 15 I decide to log on to bookit.com to check my itinerary. Come to find out that the agent who was helping had booked flight from Boston to Punta Cana, my flight was from Norfolk to Punta Cana. When she comes back I told the flight she booked was incorrect. She said that was the original reservation. I told no she need to go back to my booking so she checked and there it was black and white. My point here is I had not checked while I had her on the phone I would had lost my money and repay once again. Then I was told I would have lose a day of the hotel but that I would not have a problem checking in 1 day later when and my transportation was modified. When I got to airport I had to repay the transportation company because I was not found.

My agent Anita was awesome, she helped my sisters and I book our trip to Mexico in February and we are so excited. She walked us through everything, answered all our questions and give us peace of mind knowing we are booked at a great resort. Thank you Anita.

I completed my purchase online and my bank did not approve the transaction thinking it was a fraud. Call BookIt.com customer service to resolve the situation and they told me that they were going to charge me more money for my reservation. CAN'T DO BUSINESS WITH A COMPANY THAT DON'T HONOR THEIR DEALS.

I'm super disappointed. I had trouble booking my trip. It 1st paid the airfare and I got an email saying that there was a problem with my lodging. So I called & when I was on the phone with them I seen I was still charged. Tthe Rep told me I would have a credit within 24hrs. Still no credit.

I had a wonderful experience booking my getaway with my husband just now. BookIt.com has the best rates of anybody I searched for and they saved my search until I was ready to actually purchase it. I'm so thrilled and delighted to have found my holiday for this year coming up on BookIt.com

Found the best deal with BookIt.com. They have the best payment plans too! They make it fast and easy. You can also move payments to dates that fit you. I will book with them again. We haven't gone on our trip yet. I will update when we get back.

I was able to find and make my reservations online in less than 10 minutes. The site was very user friendly and I loved the rate. I've been using BookIt.com for several years. I was disappointed to find out you guys are no longer using PayPal but, overall it was a good experience.

This was my first time using this website. I loved it. Easy to navigate, great offerings for both hotels and flights and BookIt.com offered the best selection at the lowest prices. Will use again for all my travel. We will definitely enjoy our trip to hawaii very much, thanks to BookIt. My husband will love the pricing the best???

First time user. My wife and I are very pleased to have booked a vacation 5 days before. We will recommend??? We had a bad experience Expedia. So now we MUST file a fraudulent claim against them. They are threatening no refund of 6300.00 for us canceling our trip due to the hotel being an all adult hotel that took our money. There should be rules or a warning that our 17 year old daughter was not welcome.

I have just gotten off the line with one of your managers after discovering that what I was sold, Residence at Krystal Grand, is not as depicted in your listing, either the description or the photos. I had to discover this via Expedia reviews. I called to change to a real resort, not a motel that is 20 minutes removed from the resort I thought I was reserving, and your manager continually argued that I was wrong and that Residence is in fact in the Krystal resort. He would not allow me to get out of this falsely advertised reservation without a heavy cancellation fee. I will not use BookIt.com again, and I will share my experience via every venue I can. You are scheisters.

Customer service rep first informed me that I would be charged to cancel deal that was not honored. Then canceled supposedly with no charge instead of assisting me for our honeymoon. Attempted to rebook, but she hung up on me. Pretty terrible service and wouldnt recommend again.

Booking our vacation with Bookit.com was great and super easy, also it was the best price we found. Quick answers too. The communication with instructions was very clear and helpful. We definitely recommend it to anyone and we will use them for our future vacations.

When booking to playa del Carmen system will give you Cozumel airport as one of airports of choice and offers ground transportation to resort without any explanation that you will need to take a ferry and is not included with ground transportation to the resort and need to travel for 45min on the ferry. Bookit in my opinion needs to have an air message that will explain that the resort in playa del carmen is not in the closest vicinity, so when a customer that has no clue where Cozumel is does not book a resort in Cancun. On another note bookit personnel is not willing to help and will blame everything on the customer even if they are not experienced or savvy in regards to airport and distances between airport and resort. Bookit has no customer service, it may be an ok company but needs to have some respect and understanding to become a good company but needs great customer service to be a Great company.

I booked a trip via BookIt.com for a family of 4 to Aruba and specifically asked the agent for an OCEAN VIEW room. When I looked at my itinerary, THE AGENT booked a GARDEN VIEW room. When I called BookIt and spoke with another agent and a manager, an investigation was done and they told me it was clearly their agent's mistake, however, there was nothing that they can do to accommodate me. I had to pay an additional $300-$400 because the rates at the hotel went up. I was only given the option of receiving a $100 credit to use towards my next trip. Why would I want a $100 credit when I don't ever plan on using bookit for any future travels? Their customer service sucksss!

I booked a trip for Playa del Carmen in November. So far everything has been really easy and anytime I had questions their staff was super friendly and helpful! I wanted to change out flight times and they were so willing to find me better flight times for our schedule. Can't wait to go!!

On arrival my transportation pick up was not at the airport since my flight was delayed, which had me upset and scared seeing as though I had paid for this service ahead of time to avoid being stranded in a foreign country. Had to find another transportation service. The front desk at the hotel said to get a receipt too from the cab driver and provide it to Bookit. When checking out of the hotel, the front desk told us that the transportation service was there that the driver had left an hour before our check out time. When I called Bookit, Bookit had to contacted the vendor to provide a refund. Bookit contacted me and told me that we were a no show that the refund would not be provided. The Bookit representative told me that I should have arranged the times with the transportation company.

I spoke to Nadine this morning, July 26th (located in Jamaica). She corrected my itinerary seamlessly, and effortlessly, all the while being pleasant. I do not have any more to add, other than looking forward to our travels. I look forward to booking our next vacation with BookIt!

The oversight during the booking process was my fault but displaying the entirety of layover times & connecting flights would be helpful. I had to modify my flight & pay about $100 more per person. This is my first time booking through this site & has left me willing to try other sites in the future.

After spending a whole day researching travel vendors for the best resort with the best price, and with the best air (time and price), We came upon BookIt. We never used BookIt before. A little uneasy doing everything directly online, so we called a representative. Spoke to Rebecca, who was so patient, helpful, and knowledgeable. We booked with her. Our vacation is next month and can't wait! We will update after trip. Thanks Rebecca!

BookIt.com is great! We have use this company several times and is been a pleasure! Customer service is wonderful and helpful. I will recommend this company with all my friends and colleagues and continued booking with them. Congratulation to the company and the employees.Great job!

The customer service representative, Carla, was very intuitive and helpful. She answered all my questions. She was also nice and respectful, as she should be. It's always a pleasure booking with BookIt. There was an issue in the beginning with the hotel not going thru but she dealt with it and fixed it right away.

$233 extra for selecting seats on flights and it would then not confirm so not only add a lot extra to total price of trip but have to confirm seats later. First trip I Ever got charged that much extra by an airline. Very deceiving package price and will not use this site again for that reason.

I give it 3 stars because I made a mistake when booking my trip. I thought the dates I selected were for 5 nights and when I paid for it, it was 3. I cancelled that reservation, which cost me $50.00! I rebooked the trip to accommodate the 5 nights that I wanted.

Third time using Bookit and all three experiences have been easy... quick like and most importantly affordable... do and have recommended to many many people over the last four years. Trust me when I say amazing company to deal with. Thank you bookit.

Our next trip is to Punta Cana and we will book thru bookit.com, had no problems at all booking for our Mazatlan trip, looking forward to book for our future vacation with you guys and my friends are booking their honeymoon to Thailand thru you guys too.

Great competitive prices. Easy website. I made a mistake with my booking and a customer service rep was friendly and helpful with assisting me to correct my mistake. Thank you for a good first experience. I will be using your site again.

This is the second trip that I've booked to go to Cabo in a year! I can't say enough about how amazing and helpful the staff at BookIt.com are! I love the delay pay because it makes your vacation affordable. Hands-down top-notch company! We chose to use them again this year and we also chose to stay at the same resort! Definitely highly recommend!

This is my 3rd time using BookIt.com and, unfortunately, not as pleasant or satisfying an experience this time. Problems with a "not available for booking" flight that continued to be listed as an option and if I'd had a better experience with the call centre agents, I would have called for help. I spent 2 days speaking with 6 different agents to try and alter a booking... in the end, a supervisor authorized a room booking refund to allow me to book a room & flight deal, but it took hours on the phone over several calls to rectify.

Not a good experience. I tried to book a family vacation a week before. The website kept crashing and was unable to book it. Then I booked a trip a few days ago and I am spend now $200.00 more than last week. I have been put on hold with customer service for more than 30 minutes now and having issues with my flight details because my son (22 months) is going and his name is not on the flight as a lap child. Do not recommend this site for now.

We have used BookIt.com for several vacations (Jamaica and Mexico) and have never had an issue. If we've had to make a change or had questions they have been helpful and the website is easy to use! Their prices are competitive and when they have coupon codes you can really get good deals.

I love BookIt! They always are very competitive in pricing & easy to use! My only complain, is when needing to call in for whatever reason, you can be on hold for a long time!! Also, I have gotten some people that can't speak English well or are clueless!! That is enraging!! As long as I can book online without any problems, they're great!!

On our recent vacation (July 14-20) we went to Punta Cana, Dominican Republic. There were 9 family members in total that we went with, 6 adults and 3 children. In the following summary “we” generally refers to me and my wife who as the primary English speakers were handling most of the travel arrangements.

I found Denidra (sp) to have been extremely helpful during the process of booking the Hyatt Zilara Resort Rose Hall to Jamaica Oct 17-29 as well as going further in assisting with a hotel booking that was required before flying to Jamaica. Her approach was extremely helpful, thorough and consumer friendly. It required extra hours, which she was forthcoming and happily stayed until the process was completed. We were extremely appreciative with her willingness to go the extra mile. We have used BookIt before and have been extremely satisfied with the professionalism that the contacts have exhibited. A special thank you to Denidra (sp) for her assistance.

This is my first time booking a trip on my own. Did a bundle for a 5 day trip to Jamaica. I was able to use a great discount they had going. My concern is now AFTER booking how the process will go. If I will be able to price match, customer service, etc.

The customer service is awful. They would rather cheat customers out their money. Then assist with the concern. This was my first and last time ever booking with this company. Customer service excellent shot JD. He a priority but it's not. I would never use BookIt.com again.

Trying to plan a sweet 16 birthday getaway for our daughters (booking w/ another family). We went through countless searches on BookIt to find that perfect all-inclusive resort. Bookit makes searching easy and is extremely user friendly. I love how it is set up compared with other sites I've used. Bookit is by far my favorite!

Using their website is fairly straightforward and similar to their competitor. The company's phone support is horrible. I had an issue with the airline ticket having a mistake on my wife's name. This was noticed within 12 hours of booking the trip and the company said they couldn't help me until after 24 hours when a change fee could be assessed. My only option was to cancel the trip and pay more money than the change fee! H O R R I B L E customer service. Avoid at all costs and review their competitor. The airline said this was a routine change for the booking agency (BOOKIT.COM) which makes this extremely frustrating. Their prices were the same as the competitor, so this is on me. Good luck if you have an issue with your booking!

This is the 2nd time we book with them and find it easy and worth the savings and very easy to make the reservations. Highly recommend BookIt.com to my friends and family for vacation plans. Will use them again in the future.

Was looking for the last minute weekend vacation trip, everything was fast, easy and with a lots of option. This is my second yrs looking for a short vacation. Last year we went to Punta Cana and now to Jamaica.

Overall the booking was easy, it was a good experience except of if you're flying out and staying at a hotel it would be good that you all would schedule the flight within the hotel check in timeframe so that you can check in when you arrive. I will arrive in Las Vegas at 12:15 a.m. Now I have to wait all the way until 3 p.m. just to check in. So I paid for two nights and can only stay one night. Can I get a refund for the night that I didn't use? That's so ridiculous.

Thank you so much for making this plan to travel a complete success! You were so helpful!! Looking forward to going to Mexico... We have never been there and this should be a new experience!! Already checking in to places to check out and exciting things to do!

I like Bookit.com, and I was pleased with the service. I plan on using the site again. The website is easy to navigate, and Jamie was also very helpful and patient. The next vacation I take I'm definitely returning to Bookit.com.

We were very pleased to find a great deal to Cancun, the percentage discount is what helped us make the final and decisive decision. We like how you present the deals, one after the other, by just scrolling down. Thanks!

Great prices and EXCEPTIONAL customer service to go with it. From start to finish they assisted with each and every aspect of the booking. Will use them again for sure! Couldn't imagine not using them in the future for any other vacation plans. Thank you!

Very easy to navigate via website, prices were reasonable & no hidden fees, able to change flights with knowing the cost & details of flight information was readily available. I have been using this site for years and would recommend to family, friends, coworkers, and strangers.

The website was fairly user friendly until it came to picking the seats for the flights, then the nightmare began. After five attempts on the BookIt site, I finally had to go on to the American Airlines site, use the locator number and pick the seats that way. In the meantime, I was on the phone trying to get in touch with a Book It representative. No success during the 35 minutes it took me to complete the seat booking. By the way if you call the American they will charge you $25 to pick each seat through the agent. THIS IS MY 1st. TIME USING BOOKIT. I HOPE THIS IS NOT THE SHAPE OF THINGS TO COME!!

Noticed a price drop on our resort for next year. After a little confusion with the agent we got it straightened out to a savings of $1,000. Price savings on vacation for a family of 4 means a lot. Leaves more money for excursions and other activities. Very pleased.

This was the easiest booking experience I've had! We are really looking forward to this vacation as it has been over 2 years since the last one. I would recommend this booking site to everyone. It gave me peace of mind which is rare since I do not like to book anything online.

So I booked the wrong side of my hotel (all-inclusive, I wanted the adults-only side) and thought I ruined our vacation; but I called customer service and Derrick (**?) helped me to modify the entire thing over the phone AND got us set up for round trip transportation to and from the airport as well. Life's like a box of chocolates and I'm glad I got Derrick to help me today; he was the BEST!!!

BookIt price was Fair for me booking my vacation at the last minute. Will definitely highly recommend BookIt to family and friends, and will book my vacation earlier next time due to the prices get higher as time gets closer.

Fantastic job of booking our trip. I made a mistake of booking the wrong hotel and I had it corrected in minutes. You are absolutely fantastic!! Definitely use this site again! Thank you so much for taking care of my mistake. I recommend this site to anyone taking a trip. Thanks!!

Trip to Los Cabos was exactly as advertised and customer service was extremely helpful. The only issue I had was the way the representative entered my name. I explained multiple times how my passport read, but she did not enter correctly so it made it difficult at each airport.

The agent was very pleasant and accommodating. The trip I saw earlier in the day had increased substantially by the time I was able to obtain the credit card information for my traveling companion. The rep was very helpful in finding us another 4 star adult all inclusive resort within our budget. We've been very satisfied with BookIt with our last four trips, they have the best deals for travel.

The website was exactly what we needed to decide what place would be perfect for our getaway in October. It gave us details, reviews and a very good price for this vacation. Being able to look at a many different options and price ranges was great and help us find the right one for my wife and myself.

We are very pleased with our recent reservation with BookIt.com. Although our first attempt to reserve our Las Vegas package got stop for security reason, it made us feel safe with the way BookIt.com handled international transaction with foreign credit card. Thank you.

Like a bonehead, I had my computer autoload name and contact information for purposes of booking. Problem was, I booked my name twice instead of my passenger. BookIt helped me out and took care of the whole issue - no hassle. Phew!

I found it simple to book this vacation. The Reviews and the Trip Advisor forum were very helpful in picking a hotel and package. Hopefully, the trip will be snag free and all that we expect. Easy site to navigate!

I was given 3 different reasons from 3 different people for 3 separate prices for the exact same room. The third person quickly booked my room/vacation for the most expensive price when I did not give him permission to charge my credit card. I spoke to Denise ** this evening & asked to be given a $364.42 credit-which is the price difference between the most & least expensive room. She informed me they will contact me in 72 hours. Please feel free to call me with any questions.

Used Bookit.com for the first time today. It was very easy to navigate between the different hotels available. Gave a very good description of the hotel and amenities offered along with a good description of the different rooms available. The most impressive thing was a better price than dealing with the hotel directly; did not expect this! I just hope now that the hotel is as nice as they describe it.

First time booking with BookIt.com and will not be the last. Victoria helped me thru start to finish, brought up key points I wasn't even thinking about, and made the process so full-service that I forgot I was booking thru a website. Amazing.

Multiple issues with this arrangement! I am highly disturbed and upset with all of the changes that incurred since I thought I set up a wonderful birthday getaway for 7/25-7/30. Since booking several different issues occurred which caused my friend and I to change plans and incur costs! Now I'm being charged another $511 to fix a mismatch with our flight and stay! I'm BEYOND UPSET and will be writing BBB and encouraging the military to add to the do not frequent list. Not to mention my birthday is ruined!!!!

I've booked with BookIt 7 times in the last 2 years. Great customer service and easy to use their site. Highly recommend using BookIt if you're thinking of trying. Never had any issues in travel. Very competitive costs and great specials if you get the emails.

The website is easy to navigate and they pretty much have every resort you could want. It was easy to book online, we just had to call to make sure we got the flights that worked best for us. Even though we called we still received the online discount.

We arrive at our hotel today. It took us a 1.5 hours to check in... they could not find our reservation. Took our credit card to charge us for the room we have already paid for through BookIt. Sure hope thing get fixed before they charge our card again???

I booked a room and when I got to the location I was told it was sold out. When I called back they booked me at another location but when I arrived at the new locations I was told that they too had been sold out for that day. When the agent behind the counter checked it was book for the next day and that it’s normal for Bookit to do this. To make matter worse I was charged for the room and then charged for what seems like a cancellation fee. I WILL NEVER USE THEM AGAIN.

Los Cabos Wedding Anniversary - BookIt made the whole booking process a great and friendly experience. Everything was covered and presented to me making the process a fast, accurate, and simple one to follow and complete. Great and fast service and most of all, great offers. Thank you!

We were a little disappointed that our room reservation was wrong and not what I had reserved, but luckily we meet Roberto at the 24 hour restaurant and he helped us get a very nice room and made sure we had the best honeymoon ever. He as well as Asbel at the Rodeo Grill were amazing and very professional and couldn't have asked for better service for they went on and beyond everything to make this the best experience ever.... Many thanks to them as well as all the other staff members at the resort and restaurants!!!

My customer service person was friendly and took care of my issue promptly. It did take about 30 minutes to hold on which was frustrating but I'm glad it was taken care of so quickly. He stayed on the phone with me until I saw everything was taken care of and an email of everything was received.

I had to change my reservation that I get online. I was most appreciative of the customer service I received when I tried to change it. They took care of it immediately. I will definitely use BookIt.com again. Again I'd like to say my customer service was very efficient and took care of my issues immediately. We are looking to forward to our vacation in Port of IR to at the fiesta grande Americano next May 2018.

I need BookIt customer service to reply my email ** because I had one reservation that was charged to my credit card twice and have not receive yet the confirmation. Where is the customer service of this company???!!! Need to contact someone as soon as possible!!!

I just want to say CSA Jennifer ** was awesome! She turned our previous booking nightmare into what I think will be a dream holiday... I can sleep now... Thank you again Jen. :-* Your job's not an easy one, but you are a pro at it.

The Bookit site worked well... very good value for dollar at several hotels. We will continue to use bookit. We were a bit surprised that the Cosmopolitan hotel isn't showing up on Vegas searches. So far we have had problems on our trips either with airlines or hotels.

We've used BookIt 2 times now when we have easy slam dunk vacations we just handle ourselves. This time I called for help with more complex flights. I wanted someone in the group to leave from a different city. Rep was stellar. She was patient, helpful and nice. Love BookIt!

I had too many screens open while looking for a vacation to Cancun, MX and booked wrong resort. Immediately, I called the 800 number and was able to amend the hotel to the one I preferred. The agent helping me was extremely helpful and my request was accomplished with no hassle. And unfortunately, I missed his name in my panic.

It was a great experience! Was able to compare policies and explains in detail (but in simple language) exactly what each policy includes. No I expected costs added at the end. Much less expensive than using insurances that different booking agencies use. Saved over half and much better coverage. I feel secure using this site. Thanks! I will recommend to everybody!

Kudos to Sheila, the agent who helped me with my reservation. I tried to do it online but it did not work, so I have to call the 1800 number. When Sheila was doing the reservation, the system did not accept the rate, but she was able to find the rate. Thanks!

There was a problem with my hotel booking. The wait was not as long as I expected. The BookIt.com representative was patient, knowledgeable, understanding and professional. My problem was resolved and I am looking forward to my vacation. Thanks for the excellent service. It was worth the 7 - 10 minute wait.

Great experience! It was very easy to confirm. Would definitely do again. Very easy to navigate and confirm. I was shocked how easy it was. I would have no problem booking through them again. They were easy to deal with and very friendly. Great job.

We have been planning a week in Cancun in January and checked many websites. BookIt.com was by far the best deal and was very easy to book plus we were able to take advantage of a $250.00 special they were offering.

It was a pretty seamless experience navigating through the website. However, I deducted stars for not accepting Amex. That was very disappointing and inconvenient... Especially considering that you're booking a vacation. I almost used another travel site to book because of it.

Thanks for everything. You have make it very easy to book this packages vacation. The process were easy not complicated. I am satisfied with the experience. I would recommend to many friends. Thanks again for making the process simple. Good luck.

Just days after booking, we had $2,000 of fraudulent charges on our credit card. We never use this card except when we booked this trip! I will spread the word. I hope we actually have a trip booked. VERY DISSATISFIED. If I could give a negative star rating, I would.

I am very pleased with the service I received from Bookit. I was in process of booking the exact flight and hotel vacation before I came across their vacation package promotion. The package through Bookit saved me over 30% on my booking.

Your website is very friendly and easy to navigate. I am very satisfied with your services. I will recommend this website to friends and family. I have been a member of BookIt for few years and always had a good experience. Thank you everyone.

I love BookIt.com so far! The site has great specials! What's most important is the option of making payments on trips!!! This option allows my family to be able to afford vacations to places we have always wanted to go to. I will definitely recommend BookIt.com to everyone!

I searched multiple other sites (Kayak, Priceline, etc.) and Booking.com consistently had the best prices by a few hundred dollars for every place and all the dates for my potential Caribbean vacation prospects. It will definitely be my go-to vacation search site in the future!

I have booked several trips on this site... Each and every time they have made it so easy and simple!!! The hotel choices has been excellent!!! I've tried other sites but... BookIt.com has them beat "hands down". Thank you for another great vacation!

The hold time to talk to a representative is well below satisfactory. One number I tried calling kept hanging up on me and once I found the right one it took 20-27 minutes before someone came to the phone to assist me. That was very inconvenient!

I booked a single room with two beds through an agent, only to find out when I called the hotel in Puerto Rico that I was booked in a one bed king suite. After seven calls to customer service, where I was put on hold for 45-50 minutes each time, and repeatedly asked for a Manager, who was never available when I called, I was never given a resolution for the mistake of the agent. I was told that I had to pay more money for the room I initially requested, which had a price increase from my initial booking. The service at this business SUCKS. When calling to book a reservation, you are put on hold no more than 5 minutes, but if you are calling Customer Service, you are put on hold for close to an hour. All you ever get each time you call is a recording that states they are more busy than usual. I find this very hard to believe. Customer Service definitely is not a priority with this Company.

I have been trying to contact an agent by phone for 3 days to cancel my reservation. I've been put on hold for over a half hour several times, and still have not spoken to an agent. Today I sent 2 emails and still waiting for a response.

I called all day on Sunday. And it said your office was closed. I called on Monday morning and asked the girl if you are closed on Sundays and she said no. So I do not know why your answering machine says that. You might need to check it out.

Very easy and great flight choices with the package. Could not be happier. I leave September and its gonna be a blast. The hotel got great reviews on Tripadvisor. So I can't wait to see how nice it is and the shuttle option helps. All inclusive was an option but we don't think will use it to its full advantage as say a family with kids might. Its just 3 dudes gonna go tear Mexico up!

BookIt was the cheapest of all the websites I checked for my last minute trip. Although the website had some technical issues... I was able to secure my reservation fairly quick and easy. I'm already surfin for my next trip.

Have booked vacations with bookit in the past. Website is very easy to navigate, and you have your travel confirmation almost immediately. I also have never had an issue with bookit taking care of our transfers. Would not hesitate using bookit for planning my vacations.

We are using BookIt.com again for our vacation. We have received great offers, and easy booking. We have never had any issues with our vacation bookings. They are quick to respond with any questions or any help that is needed.

So far so good. Updated emails of the process before they're going to take the payment, post-payment and thanking you for your payment. Paying in increments helps to plan and pay as you go along. Very practical. All is going well. I am waiting for my printable tickets and confirmation. Very excited!!

I work in the customer service industry and understand it can be daunting and overwhelming (especially during peak seasons), but I have never given or received such terrible customer service. After cancelling a reservation, I tried to purchase/schedule another. I called relentlessly for days and spent hours on hold. I did get through a few times, and I'm sure my booking ID will show that BUT there were several times that I was transferred, then transferred, then transferred before blatantly being hung up on or the phone call ended because of being on hold for so long. I asked to speak to a supervisor when I did get through to a representative and was told (through giggling) that there was no supervisor or that was not possible. I didn't even think it was possible to decline management to a customer. I did finally book and was not offered and compensation for the poor service. Overall, it has been a disappointing experience and I will not be back.

We recently booked a trip through Bookit.com and had a very pleasant and easy time booking through them. They offered us a discount and the flight we were looking for. Can't wait to go on our trip! We will keep you posted on how it all goes. We've been to this resort before (Sandos Caracol Eco Resort in Riviera Maya, Mexico) and loved it!

Cancun Birthday Celebration - I love booking through BookIt.com. They give you a choice of the flights that fit your needs. The extra $$ off is great too... so easy to use... everything is in black and white. The description of the hotels is very real. I have booked several times through BookIt.com.

It was actually the easiest vacation we have booked and the woman that helped us book was amazing and found us the best rate we could find. I would highly recommend booking through here before you go anywhere else. The whole thing only took less than a half hour from start to finish to book the trip.

Had a mishap when purchasing, a call to customer service and helped get everything squared away right then and there over the phone. Was on hold for about 25 minutes before I got a hold of someone to fix it, but the service was great. Worth the wait. Will definitely use BookIt again.

Dealing with BookIt.com was great. Thank you for the prompt search and booking! In the past I have had good experience and continue using their site. Hopefully will give another review after my trip, ensuring that the hotel, car rental etc... go nice and smooth. Thanks once again! :))

It was a pleasure speaking with the agent who book us over the phone, I lost her information and forgot her name but the last had a good patience waiting for us to fix our hold bank account for us to be able to process our transaction. Because of her me and my husband will have a great time celebrating our 1 year anniversary in Jamaica???

I really love using BookIt.Com they help me a lot with my flights and make it easier for me and my husband to decide where to go. The only negative thing is the call waiting is kind of long. Other than that I enjoyed using BookIt and looking forward to use it for more vacations we have.

Super easy to book, joined free as a member and after months of searching for the best prices BookIt.com had by far the cheapest rates for our family of four. We've never been to Jamaica, so we're excited to try a new destination and a new resort!

Cancun Trip - This was my first time using BookIt.com and the experience was a good one. Everyone was very helpful which made the whole situation very smooth. The website was extremely simple to navigate. We are very excited to go on our trip. I will use the site again!

I can't believe how good of a deal I got plus that I could book with the resort I wanted. It was a little difficult finding flights but I ended up going with the one that was chosen for me because that was the best time and deal. Thank you!

Booking trips to the DR and Cancun- The BookIt agent was knowledgeable and helpful ensuring we knew all policies and procedures and ensuring we had a great experience in finding and booking our family and anniversary vacations. They are wonderful and one of the best websites to find deals on hotels, flights, transportation and activities!

Great experience so far, we booked our flight and room today! Easy to follow instructions and secure checkout with assistance provided as needed. We did have some special requests for the hotel as it's our honeymoon, we won't know if they were able to accommodate us until we arrive.

This is my second time booking with bookit.com, my first experience couldn't have went smoother. No problems at all. I'm hoping this time goes as well as the first. Thank you for making this so easy. I would recommend bookit.com to all my friends.

After several weeks of explaining and sending receipts we finally got credited our owed money that the Resort forced us to pay. Thank you consumer affairs and Bookit.com for standing up and doing the right thing.

The booking process was easy. I like that I set up the travelers in my account and didn't have to enter the information again. Only 4 stars as of now because we haven't taken the trip yet. Once we travel and if everything goes as planned I'll bump it to 5 stars.

I am very pleased with booking a trip to Cabo San Lucas with BookIt.com! They gave me the best price in a hotel and airline tickets. They honed their online prices and I will definitely book a vacation with them again...

Was not able to get the same outbound flight as the rest of our group on Thursday night when we booked. However then on Fri it was available, very very disappointed! We had a very helpful rep on Thursday. Best he could do was a connecting flight through Edmonton.

So happy to have used BookIt.com. The process was a breeze and the delay pay is a plus. It makes it so much easier to afford a luxurious vacation. I had not used the site in a while, but am glad I used the website again. I highly recommend BookIt.com to everyone wanting a affordable quality vacation.

I was having issues booking my stay in Cancun. When I called BookIt they were experiencing high call volume, received a call from one of the customer service representative. Allyson went above and beyond to help me. Not only was she extremely helpful but very polite with a great attitude! Thank you again Allyson. You're awesome!

Booking was quick, easy and very upfront. Prices were great, hope to be able to use them again. Congratulations for a wonderful experience. Will recommend this app to other family members also going on this destination wedding adventure with us.

Punta Cana travel - Rates seemed to be the best for what we searched for. Website is easy to use and easy to sort and find things we wanted to review. Pages seemed to load fast with no hassles or hangups from what we could tell. Would definitely check out BookIt.com the next time we are looking for a vacation package. Unfortunately, we can't do that as often as we would like. :)

Very happy with my vacation purchase (Riviera Maya) and very easy to use the site. I use BookIt.com all the time to purchase my vacations. They have a lot of options to choose from, from hotels to flights, rental cars, etc. All my friends are using this site for their vacations and everyone is so pleased. We will return again. Thank you BookIt.com.

Cancun Vacation!!! BookIt.com has the best vacation packages than any other travel agencies out there. And they have pay delay and you get coupon codes discounts. I would never switch. Been using BookIt.com for over 8 years... Great online service, fast and easy booking. Phone customer service is very slow though!!

I spoke with Jeannine for 2 days trying to decide when and where I was going at a reasonable price. She was very polite and courteous also very attentive to my needs when it came to options. I will be using BookIt.com from now on. They gave me great insight on my travel plans. Kudos. Thanks.

We just booked our vacation time with BookIt as we did last year to Punta Cana (The Dominican Republic) and we had a great time despite some bad moments but we are ready to start again. We would like to have a very nice vacation as everybody wants. I love BookIt because they know how to put the information so can you evaluate every detail.

Always use this site / service and usually end up calling and it is such an easy process! The representative I had was such a pleasure and super helpful! There are always amazing deals and is my top choice for booking travel!

Unknowingly I have booked 3 trips through Bookit.com. Each has been for the cheapest I found and everything has been great each time. Just called because I found the trip I'm taking in September cheaper on Bookit and was given the lower price no questions asked. Love this place!

It's so nice to have an agent like Derrick. It takes the hassle of booking, transfers, and flight reservations and puts it in a complete easy format. We appreciate how easy vacation plans are made with BookIt and a special thank you to our agent Derrick **.

We have used BookIt several times and always have had trouble-free vacations. This will be our 5 trip using BookIt. We love be the features of the website and how easy it is to use. In all our trips everything has went well.

Huge thanks to Sarah for rebooking my hotel. She took an extra time and effort to find the best price of a hotel I was interested AND WE STAYED WITHIN A BUDGET. Great customer service! Thanks again. :) People like you make it big difference wanting me use your website in the future as well.

I like the fact that the representatives are there to help you and I've checked around and the prices seem to be better at BookIt.com. They explained everything to me and even gave me a better price than I expected with the promotions they had. Thanks for all your help.

This is the second time we have used BookIt.com and have had a great experience using you all. My brother told us about you as he always uses BookIt.com. We booked thru you all last year for our trip to Cabo and had a fantastic vacation. Thank you and we look forward to our vacation to Cancun.

I needed determine how to get a better rate and the agent took the time to help me for options for girlfriend getaway. The agent was helpful however the hold time to reach someone was very long apparently due to bad weather.