BookIt.com Reviews

Found my trip and flight then when I purchased system changed my flight to one I did not want. Contacted BookIt and they said I could cancel for a fee and rebook the flight I wanted but by then the price had went up 200.00, so to cancel and change 2 reservations was going to cost about 500.00. I did everything right when I booked my trip but system changed my flight. Now I have to meet my family 6 hrs late at destination plus a 7 hour layover in Dallas.

I booked my trip to Mexico for Dec. in May so I could get the best flights/hotels, etc. It turns out WestJet changed their schedule and BookIt claims they sent an email notifying me of the change in July! I never received the email and only found out about the change this morning, less than 24 hours before leaving. At the very least I would have expected more than one email and/or contact to ensure the email was received. No one, not BookIt or WestJet, cares about the inconvenience this has caused me personally, and doesn't think any sort of compensation is necessary. Very disappointed. I have learned it doesn't pay to book early and absolutely no advantage to using BookIt. In fact there is less accountability using a 3rd party since they just blame one another when an issue arises.

Booking my graduation trip for me and four others on BookIt was effortless! I did some research on the resorts prior to looking on BookIt and luckily they had my favorite, including the exact number of days we wanted to be there! This website even booked our airfare, hotel, and transportation (from airport to hotel and hotel to airport) all together! Thank you for making this experience simple. I look forward to using this website in the future!

I spent several weeks planning our vacation and I found the best deal on BookIt.com. The online booking did not work (could have been my internet connection) so I ended up booking my trip over the phone. The gentlemen that booked my trip was helpful and knowledgeable!

I found that BookIt provided great information, fabulous prices and even has bonus codes that reduce your final price. Purchasing my package was quick and simple, though there isn't an option for Canadians to purchase travel health insurance. The option to pay in installments is great, reducing the amount of money up front. Thanks BookIt. I'm looking forward to my trip!

The agent was very nice and helpful. The phone connection was bad. Not happy that the winter 100 coupon was not applied. We are hopeful that the spa services are included as we were told but I do not see any confirmation of this.

This site was fast and easy to use. Uncomplicated booking on the site and being able to read everything easily and getting my confirmation email immediately after booking. Definitely would recommend using this site to anyone I know who is going to travel.

We bought tickets through BookIt.com for all-inclusive to Punta Conta Cana Dominican Republic. We arrived here on December 9. American Airlines lost our luggage. It is the end of day two of our 6 day vacation and I am wearing the same underwear I came in. I have no medication and no clothes... nothing. We still do not know where our baggage is. This is a horrible and emotional tragedy. My husband is a normal size and at least he was able to buy a pair shorts at the resort. I cannot. They tell me the nearest place to find anything to fit me is a 3 Hour Dr. away. Despite our constant contact and worry to American Airlines and to BookIt.com we still don't know where our luggage is. END OF THIS AWESOME "not" vacation.

What I was promised was not delivered. My request of two rooms together was not to happen until the next day. Rooms are run down and not quick to fix things. Need to better rate the resorts they offer. Won't go back to book it for sure. Only good thing was the sunrise.

This was the easiest trip I have ever booked. The process was efficient, the prices were unbelievably affordable. If there is anyone that feels trepidation trying to book a trip anywhere I would highly recommend BookIt.com. I would like to add it is senior friendly.

Found a good price on my hotel and it was an easy booking online... straight forward. I have used BookIt before and will in the future. The staff on the 1 800 number is very helpful and thorough... wanting to help you and assist in making sure your holiday is happy and complete.

Booking was quick & easy! Offered $10 down with payment up until our vacation. Nice option when you wanna book early but it's the holiday season and you are spending money on presents. We will have our trip paid for when we go so we won't have to worry about it then!

Amazing customer service and deals!! This site is very pleasant!! It was my first time booking a vacation through them and the customer service is very helpful!! They work with you to help modify your trip after booking. I compared the prices with many other sites and this site had the lowest prices! The best part is you can pay your trip in monthly payments if you don't have the cash up front.

Was having some trouble booking on the web page. Called in for help and call was answered right away. Done in under five minutes. Awesome job. Very helpful. Quick and accurate. Will continue to use BookIt for all my vacation needs.

Easy to book and great customer service when I called for assistance! Would definitely recommend to a friend for booking a trip. They have great deals for good prices with a wide variety of options. I found just what I was looking for, for a great deal!

The phone operator was more than helpful. She was very pleasant and kind. We found the best prices from Bookit.com than any other website, even our travel agent could beat the deal! Look forward to our trip, hoping it is all that we are expecting!!!

I found the website very easy to use. There was no hidden costs. The website it organized very well and it was easy to find the perfect trip for me! First time using this website and I will use it again and suggest it to my friends!!

I have been very pleased with bookit both the times I've booked with them. The prices are the best and the agents especially the one I had this time, Chad, was very helpful, patient and professional. I will definitely use bookit for my reservations in future.

She was extremely knowledgeable and over the top friendly. We were swayed to book when we did because of her! Honestly!!! We called once we received the information we needed about the resort and flights. We were two families traveling for the first time and we wanted to make sure we chose the perfect destination and resort. The resort we chose was not yet open yet so we needed to know the guarantees should it not be complete and she was extremely well versed and explained our options if something went wrong.

Booked an All-Inclusive Resort in Mexico through Booking.com and saved hundreds over other sites. Booking process was simple and quick. My first time using Booking.com, but I won't hesitate to use it again. Thank you so much for allowing me to save money and make it an easy process.

Booked a trip paying $10 and future payments 4 hours ago but Hotel.com sent me an offer for $50 less for Grand Velas Resort in Playa Del Carmen 2/04-2/09 and they will not let me cancel or match the price. Call Hotels.com before you book with this Company. Do not believe the discounts. They are not the lowest cost. Never again and I travel frequently. The rates I am paying is 677 instead of 623. Hotel.com is a mobile offer on Hotel.com and is less expensive than a computer.

I booked my trip with BookIt.com for the first time. I noticed I check out at noon but our flight out isn't until 3am!!! When I asked BookIt.com to get me an earlier flight so I don't have to hang out for 15 hours with no room they said sure for 200 more dollars! Really!!! I thought the flight was 3 pm not am. It was BookIt's mistake!!!

My booking was going fine until an error occurred and had I to call in to customer support. The customer service rep that helped me was very courteous and thorough in getting it straightened out without me having to start all over.

I think that the software is not user friendly and I don't think I will use this service again. I called the customer service, for exiting booking. I waited for 10 mins, still no one answer my call, however, for new booking, you don't have to wait.

This is my second time using BookIt.com and I love it. We just booked our honeymoon; It's so quick and easy to use. Would definitely recommend it to family and friends. I love how they always have great coupon codes to use. Thanks BookIt.com for having awesome deals!

Jasmin was very helpful with assisting us with selection and clarity on terms/conditions and any questions we had. Thus far, it has been a very smooth transaction process. We are still a few months away from our trip, will update during/after vacation.

I was updating my credit card information and it created and charged me for a new booking. I called and spent 32 minutes explaining to a customer service. She was not competent to clear this mess up. I asked to speak to supervisor and was on hold for another 20 min. I will not be traveling through this website again.

I am a frequent traveler and use many of the popular search engines such as Expedia, Priceline, Cheap Caribbean and others. This was my first experience with BookIt and I found an awesome deal! The site was very easy to use and I found the filters helpful. Going forward, I will definitely use BookIt first for my travel needs! I would highly recommend that anyone reading this review to try BookIt for your travel needs!

After a terrible experience on my last trip with bookit.com, I encounter giving bookit.com another chance, why not right? I called customer service to book my trip. I was helped by Willie **. He gave me a very good deal and went for it. He was very helpful and talked English very well. The only problem is that after hanging up I realized I misspelled my last name by one letter, therefore I had to call again a couple times to get the airplane tickets fixed, the hotel portion fixed, and the car rental part fixed, asking to be transfer to one another one by one. At the end this other lady named Sara I think, was very helpful and was able to contact United Airlines to directly correct the misspelling and also told me the Hotel reservation name was also corrected. Everything seemed fine by that moment.

I booked my trip through Bookit. The site was very easy to use and the price could not be beat. The only thing that happen was I used Ebates thinking I would get 5% added to my account and I didn't receive anything for my booking. I was a little disappointed. I will also contact Ebates. But thank you, thank you for the great price on my trip!

I've used Bookit twice now and I love the ease of how effortless it is to book reservations and payment options. The prices are always great and when I reached my destination the check in has always been easy and without headache. Most of the time the hotel staff can't believe the deal I got!

This is my first time using BookIt and I was a bit apprehensive. I had quite a challenge - getting my four kids and friends all to Cancun at an all-inclusive for my 50th bday. No one had the same spring break - everyone was arriving on different days. Sometimes there were going to be two of us in one room, other days we needed two rooms with 7 people among them. It was daunting enough for me to plan, never mind execute - especially at an all inclusive where headcounts MATTER. Enter Jeremy. I called him early in the afternoon to see if my plan could even work.

Planning our trip was easy. The BookIt website is extremely informative and made my vacation hunting process smooth. I was able to go back and forth between the resorts that I was exploring very easily. Very excited for our trip.

While booking on line there was an issue with the payment method that was being used. A confirmation # was provided and said that partial payment was made and a # given to call. I had to leave for work, called by I returned home and called the number provided. Customer service said that booking that was made in the morning time was no longer held. Customer service did say that they could help me but with a service fee of $25. The room/booking that I believed was originally held was no longer available. Reservation was to be booked for the royal club. Now my booking is for a standard ocean room.

I have used BookIt to plan several vacations. The representatives are always helpful and patient. Great vacation packages at great prices. The customer service you receive is five stars!!! I will continue to use BookIt to plan my future vacations and you should too!!!

I enjoy the website, being able to call for info and getting a fair price. The website is easy to navigate, easy to save my trips and review later. I am very happy with BookIt. I look forward to special offers.

Looking forward to our trip! Finding and comparing different resorts/flights was very easy using BookIt! The variety of resorts of different star levels made it easy to choose! Booking and Payment was easy. Getting booking feedback and confirmation was prompt. It was a very easy process.

I have booked on Bookit.com before and it was easy peasy. This time I was booking for Riviera Maya to see a friend get married. She has a travel agent but I decided to check out the site. To my joy, Bookit had the best rates, the best discounts and the best flights, even better than an agent. Pay Delay is the bomb as well. What a great way to pay before you play. So excited... Thank you Bookit once again.

The internet booking software has performed as it always has over the years as expected. We have booked our vacation with BookIt annually over the years with no problems in travel connections, hotel accommodations or transportation to our hotel destination. We recommend its use.

We made up our minds where we wanted to go and was ready to book. Our travel group of three couples needed to have better flights than what we saw on BookIt. One of us called and spoke with Genevieve and let her know that we needed the exact same booking. We called her and left a message. Genevieve returned each of our calls and had us booked. Very pleasant and professional.

The website repeatedly failed to take the final BookIt command with the same multiple error messages. I kept filling in the information it said was missing with the same dismal results. I finally gave up and called it in. I had to supply most of the same information again. The lady that handled it did a nice job, but overall your booking interface at the website was extremely poor in getting the job done. She did neglect to ask for frequent flyer information. I guess I got to go back in and update that. I also believe that the cost also went up a bit from where I started. I've used your service several times and the booking interface is the worst in the industry. You should focus on basic customer needs not selling a bunch of add-ons to jack up the price. Information entered should be saved not re-entered multiple times.

Thank you Bookit.com for being one of the lowest priced around. We are a one income family so I have to be mindful when trying to vacation. You just made that very easy for me. Your website is also very easy to use and I feel in control with my vacation being able to see it when I need to and by paying online. Now that the easy part is over the hard part is sitting here and waiting for it all to begin.

This is not first vacation we booked with BookIt. The pay delay option makes it easy for us. We will use it again. I'm sure easy and coupons add up too. The listings of the extra excursions make it easy to plan our vacation. We looked at it one night and booked the same night. Great value.

It was as easy as pie. Very simple. And priced very comparable to other sites. I would use it again and again. It was recommended by a friend and I will pass it on to others in hope they will find it as easy as I did. With a family that loves to travel it will come in handy for the future.

It was very easy to navigate and find the best deals! I really liked that you can just go down the line of your booked event from hotel to flight to transportation and then book it! The only thing that would make it easier is if you could save the booked vacations as you go through them, so you can compare them all at the end.

Seeing I was booking for two couples, I decided to call in rather than book online as I usually do. Melody ** answered the call, and right off the bat it was a great experience as we got a good chuckle out of her asking me my name, and when I responded, she said, "Yes, that's my name". I said, "well that's almost my name too!" Melody was very professional and our booking went quickly and without a hitch. Our email confirmations were delivered as guaranteed and all we have to do now is to wait and enjoy the vacation. We've booked with BookIt a couple of times before and have never been disappointed!

I have booked over 5 vacations using Bookit.com. I currently already have 2 vacations booked for 2017. A feature we all like is the Pay-Delay. You pay a deposit to hold your flight then 3 equal payments thereafter are pulled automatically...

My wife and I have been using them for years! Awesome customer service and very helpful in planning our trip! If at any time we need to change anything in our itinerary they are great to work with and always have done everything they could to help us!

11/28/2016 upon booking an all-inclusive trip to Cabo San Lucas; Pueblo Bonito Sunset...I experienced dissatisfied results--nor did I receive an update EMAIL response from: ** Regional Supervisor of Market Operations | BookIt.com ** l ** l ** | 14251 Panama City Beach Parkway | Panama City Beach, FL 32413. TODAY. I finally AGREED to proceed to book Pueblo Bonito Pacifica INSTEAD because of the non-response wanting to receive from the above. I wish I could have booked this CHRISTMAS trip with Pueblo Bonito SUNSET instead of Pacifica. Unfortunately - I surely hope I'm content with this booking to Pacifica.

This is the first time we have used Bookit.com to plan a vacation. The website was easy to navigate and the prices were very competitive. We won't be taking our trip for another 7 months, so hopefully all will go well. I will update this review as appropriate but so far we are happy with our experience.

I worked with willie **, he was awesome! He walked us thru our whole package and explained everything we had questions about! We booked a vacation thru him and would use him again! Please tell him thank you.

BookIt.com was extremely simple. We didn't bother checking other sites because this one was so easy and the prices were great! We would definitely use this site again and plan to let our family/friends know about it. I don't have great computer skills but this process walked me through everything I needed.

Dereck was really great. What Steven, Diandra, Jared couldn't solve, Dereck did solve. Sorry he couldn't void a $25 fee for changing the booking when clearly it was not my fault. Otherwise, the best - Dereck! One more thing: it would help a lot the customer if you had an email address for customer service.

It was good. Sure my sister will enjoy and have fun and be happy, Your website is ok, easy to access, and direct through. Hope you all keep it up and thanks for your service again. Will sure to use it in the near future again when am booking for my reservation.

This will be my fifth time booking an all-inclusive vacation with BookIt. They always have the best deals and promotions going on and I will use them in the future. I always try to refer BookIt to other travelers because of the service and deals.

Andrea was very helpful and patient while the bank made it possible for the funds to be switched over! She was encouraging and thorough for all the requests I had! I'm sure we will have a great time. While booking, she called back, as requested! I am thankful.

The site is simple and easy to use. The filters narrowed my search to what I was looking for and I booked the hotel that I was looking for. It also showed me some great options and packages to make my travel even better and easier. Great and easy site to use!

After everything was settled everything turned out great. There were several frustrating situations with the website trying to piece together my family's vacation. At some point the flights that were added to my package would just disappear and try to get me to select a more expensive flight. Other than that love the delay pay to book early. That's a great option.

I got a great deal with the extra $50 off! Or, so I thought. Not more than 5 minutes after I booked, I received an email stating that discounts were tripling. It would've been nice to see an email saying, that since I had just booked, they were going to give me the triple discount. Now, I'm kicking myself for not waiting five minutes to save $150 instead of $50!

Kerrion provided exceptional service. She was patient, cost conscientious & very personable. She answered all my questions, made sure I got the shortest flight for the best $. I couldn't have been more pleased w/ the service she provided. Be sure to ask for Kerrion when you call.

I always research my vacation online but then call to book. Today I booked with Chad, who was extremely patient, helpful and honest! Definitely made the process easier and I feel confident with my choice of resort thanks to him. Highly satisfied! Will continue to book with BookIt.com.

Absolutely no complaints in booking through the website. I've booked many trips through the interweb. No issues here. Very simple in fact. They even had an addition for transportation to and from resort, and a very good rate! Not my first time using Bookit.com and certainly not my last!

I booked a trip to Mexico for January with you and I have to say your site was excellent, no problems and very quick to do. I'm impressed with it and I would definitely let other people know of your site. It was very easy to do... Thanks for a great experience.

Bookit was recommended by a friend. The customer service representatives was very helpful. She even told me about the different activities I could sign up for. I would use the site for future trips. I will recommend this site to family and friends.

This is the second time I have booked an international vacation through Bookit. The first time it was just for me and my husband, so it was an easy online process, and a fantastic deal for an all-inclusive Cancun, Mexico vacation. However today I needed to book a vacation for 6 adults, so I called to book the trip worried that I would screw it up online!! Jing (in Florida) was my agent, and she was AWESOME, friendly, knowledgeable, went out of her way to find us the best deal for the price, and also booked our transportation from the airport to the resort and back! As we are taking our 2 adult children and their significant others, I had to call and get the birthdates of the other two and she was kind and patient. I feel very confident that our vacation will be fabulous and look forward to booking more adventures through your site!

This was my second experience booking a vacation with Bookit.com, and it was just as great as the first time. Steven was very relaxed and patient with me on the phone. He made sure he found me the greatest deal, and made sure I was comfortable with my booking before proceeding. I'm excited for my family trip!

So far so good. Booking easy. Did pay delay. Hope it works correctly. I've never done it before. Will write again at trips end. Trip is in April with other family members. I like idea of a new resort.

I have used BookIt.com previously and had good success so I am expecting this trip to be fun as well.

So easy to use website, I don't need a travel agent anymore. Love your Black Friday deals. I also used BookIt last year on Black Friday and had a great experience. I highly recommend BookIt over other travel websites.

Found this vacation thru a google search. Went to Bookit.com and found the site very clear & fast. Pleased with my 5 star vacation rate. Looking forward to my first trip to Mexico. Based on this booking experience I would certainly recommend it to others.

Charged $50 because I canceled 2 hours after purchase. After many years of using bookit, this is the last. Customer service did nothing to help, I'll post on all my social media of this terrible service.

Good experience. Good price. Many options. I got a good package for flight, hotel and car. Glad I was able to split the bill among the group as well. I will use this service again without hesitation to book online travel.

I needed to change the location of my vacation. Barrett was outstanding. He helped me with no issues and recommend a great resort alternative. I would recommend Bookit. I have used them many times and always found great prices and service.

My wife and I planned a trip to Punta Cana. A month after booking, we found a new hotel that would have worked better for us. These folks made the switch for us with no questions asked. Great customer service!!!

HORRIBLE CUSTOMER SERVICE!!! Save your time & effort...book thru someone else!!! The lady was very incompetent with the booking & manager wasn't any better! Spent over 2 hours making these reservations with the end result of having to cancel them because she didn't book our flights together!

Very friendly customer service. Helpful and very easy to speak with. We loved our trip and could not ask for a better experience. Even booked excursions for our trip who were awesome. Thank you for caring for my family like it was your own. Will definitely use again.

I love that I can make a down payment and make payments. I highly recommend this travel service to those that want to venture out. I wish RUI hotels have the pay delay. What happen? They don't no more.

I absolutely love Bookit.com and I highly recommend to use this site in order to book all your trips! Super user friendly and you can find fabulous deals on here! Check out is very fast and before you know it - you got your next trip all planned out!

BookIt is a very special site with dedicated employees on the background. They actually want the best for you and will do whatever it takes. I had a price adjustment needed, called customer service, the lady went above and beyond and took care of it with no hassle.

Process was easy but the site does not provide a hotel confirmation #. Just a booking ID. My only issue that I'm not thrilled with. The Booking ID email shows the hotel confirmation is pending yet they charged my credit card.

Odayne was fantastic! He was so patient and helpful with booking our trip. He helped us coordinate the dates, the amenities etc. His cheery disposition and extensive knowledge helped make this one of the easiest vacations we has ever planned. Kudos!

Easiest web site to navigate through. Great prices. I have booked a total of 7 trips to Mexico over the past eight years and have never been disappointed. I will continue to use Bookit and have recommended to many friends as well.

Had a hiccup with the booking due to an error on my part so I called customer service and Raquel was wonderful. Really patient and helpful. I was a bit stressed initially, but she did all that she could to help solve the problem. I'm looking forward to my trip now!

It was extremely easy to find what we were looking for and at the right price. Ebates had a coupon for $40 off and I got an additional 2.5% cash back. Def worth signing up for! Now I just hope the reviews are as good as they say they are about the resort!!!

Very easy to book and add excursions at the hotel with Bookit. My wife is very happy with the entire trip. We are both looking forward to our get away. She will celebrate her birthday in Jamaica. We have a seven-day tri booked and verified. Nice we don't have to pay all at once either.

My vacation trip was cancelled two days before my trip without my knowledge. When I called to see what happened they told me they sent me an email. I ask why didn't they call me if there was a problem with my payment and they never gave me a straight answer. They also told me I would lose all my money I had already paid in. They charged me a $125.00 fee too plus my last payment, to reinstate. I will never use them again.

I booked a vacation package through Bookit.com. My vacation package was for an "ocean view" room at an all-inclusive resort and flight for two people. On arrival at the resort, I had a problem because the room I was assigned had no ocean view. The resort categorized the room as an ocean view room, but the view was blocked by trees. So, instead of an ocean view, I got a "jungle" view. I contacted the front desk at the resort to request a room change. They told me to come back in two days and they would have a better room for me. I came back to them as I was told, but they did not have a room on that day either. I was again told by the resort to come back the next day, which would be the fourth day of our trip.

When we were unable to make our reservation online, due to a communication problem Bookit was having with the airline, our booking agent Rebecca was so helpful, walking us thru making our own airline reservation and then applying the airline discount to our reservation. She was able to make a stressful situation into a very positive experience. Thank you, Rebecca!

Our experience was absolutely amazing! We were able to look up the places we wanted to go, and get a flight there on the right days so quickly and easily. As a couple who doesn't travel out of country, planning a flight and hotel stay was really tough; until we found this! My payment did not go through all the way because of some bank troubles, and they called me within about 30 seconds of pressing submit to walk me through, and finalize the whole thing. Very kind, polite, and overall just great customer service! We will be using their services again in the future.

Awesome booking experience this is our second time. We have not experienced any issues at this time. I recommend this site for any to book a vacation package I hope everyone a very happy holiday and an awesome New Years.

Was experiencing difficulty booking my reservation online and decided to call support number and was helped by Willie. He was so incredibly helpful. Was able to get me a better deal then I had originally found for our trip. I wouldn't highly recommend bookit.com for their excellent customer service!

Great service good price. Had an issue with my credit card and completing the booking. I got a call within a minute of doing the online portion and was guided step by step by one of their lovely customer service reps. I recommend Bookit.com 100%.

Family Trip - I had been looking online for about two weeks trying to find the right flight, right rooms, etc. Your representative Doug was extremely helpful in explaining different options and finding the right dates to meet a budget and take care of my entire family. This is a first time for me to do anything like this and I am so excited. He made it easy for me and I felt comfortable making the decision right then. Thank you!

Customer service was great! Ladonte was very accommodating and patient. Never had someone who is willing to wait on the phone. I was at work trying to multi task and was able to book a great deal. Looking forward for future booking!

I can't explain enough how great my customer service has been with BookIt.com! We had a last minute thing pop up to where we were no longer able to travel to our destination and Cristina took such great care of making sure our travel needs were met and we were able to travel somewhere more suiting. Thank you BookIt.com and Cristina for being so accommodating!

I was unable to modify my existing booking online - wanted to change date and was told all rooms shown sold out so I called and they booked it for me. I knew there were room were available because I checked the website like I was a new customer and they had several rooms avail for the date I wanted. I ended up paying extra for help on your toll free #.

My flight going to Jamaica was changed from departing on originally on Friday to Thursday and returning on Tuesday instead of Monday. I made several calls to the customer service. I was told a call review will be conducted within 24 to 48 hours but never got a response back until 4 days later a night prior to my travel. I ended up traveling with the messed up ticket since I was told to pay additional $255 for each ticket for me and my spouse. The lack of response in a timely manner was very disappointing. Terrible experience.

BookIt.com is awesome. I enjoy using this website and it gives you so much options for hotels and most of all lower prices. I will not hesitate to refer my friends. Actually I have already started to do so. This is my second time using this website and I plan to do so in the future. Thank you BookIt.

Website is user-friendly. Our Hawaii trip was great last year... Great deals. Safe and using tools and guides easy... Recommend this website to all our friends. Just a click of a button. Great memories are made with this website.

I booked online and got a notice that my airline booking went through but not the hotel. I gave me a phone number to call, but the person taking the call said she had no idea what I was talking about and I had no booking. I read her the message on the screen over and over without any luck getting her to understand. I asked to speak with her supervisor and was put on endless hold. I gave up and then got an email with another number to call. The person taking that call was very helpful and got the trip booked. But when I checked the reservation, it appeared I hadn't gotten the best discount so I emailed him asking about it but got no reply. Overall, it was frustrating experience and I'm not sure I got the best price I could have. It's too expensive to cancel, so I'll just go on the trip but I can't recommend BookIt in the future.

Easy to use website. Found travel options fast and compared packages over three different timelines easily. Would like the option to have round trip transfers (not car rentals) appear directly after flight selection rather than hidden elsewhere on website.

I called the toll free number to book and was taken care of a representative by the name Shauna. She was fantastic and very helpful in booking my flight and hotel for my family. I have used Bookit.com in the past for a vacation to Hawaii and that is exactly the reason I used Bookit again, great service, great prices, great people to work with.

After booking a flight and hotel package for my husband and me in April, I logged in to check on our flight about two months ago and saw a note saying I needed to contact BookIt.com because there was an issue with our flight. I called and was told that my card must have been declined because the flight was never booked. The representative then asked if I would like to rebook the flight since it didn't go through. Luckily I didn't or I would have paid for 2 flights to Cancun. I knew the card wasn't declined because I had been charged for the entire trip.

Room was clean, convenient to the freeway, and the Greyhound station where we were dropping off our son. Breakfast was more than we expected. Price was fair and beds were comfortable with plenty of pillows. Will definitely stay here next time we come to town.

We have been using BookIt several years, and we have never had any problems. They respond immediately, helpful and solve any problem fairly. I have recommended BookIt to my family and friends. When you need to get a hold of them they respond quickly.

Vanessa was extremely friendly and helpful. This rating has nothing to do with her whatsoever. I just don't like being charged $109 to change a reservation by 2 days - made almost 3 months out. It was simply a quick and easy 1 minute computer change.

I found the best price for the hotel I was looking for. All the process was easy and took few minutes. There are a lot of details regarding the hotel and the different rooms, so it was easy to choose the one for us.

Booking by phone saved me money and a better air flight was located for me. Great experience! I would highly recommend this website and have used it frequently. The trips offered are both international and local. They make the process very easy and economical.

My representative was amazing. He help me book my trip with ease and made sure I was covered. He didn't mind at all when I needed to ask something twice just to make sure I understood everything. He also made sure that I had the best price possible.

Tried to make reservations online. Changed flight plan 4 different times and every time I went to finalize it it changed my flight times back to something else. Called and lady said they were full flights. If they are full then why are they on webpage so ended up reserving with a different person because the first person got disconnected. Guess that went as well as could be expected after an hour of trying.

I booked an all inclusive travel plan to Marina El Cid Spa and Beach Resort on 10/9/16. On 10/10/16 I called Bookit Customer Service to explain that my travel companion did not have a valid passport. I asked if I could extend the dates and not cancel the hotel and reschedule the flight for 8 weeks. I guess the word reschedule did not make a difference... I was charged for a cancellation fee of $500.23 and $25.00 for rebooking with a agent. I think this fee is grossly unfair, since I did not intend on a cancellation, only rebook the original dates so I could comply with international law and she would be ALLOWED in Mexico.

We were there for a wedding. The room was big and clean... People were very friendly. Valet was full, pool closed early in June. Over 100 degrees... I would recommend Bally's to our family and friends, but not during summer if pool hours stay the same.

I had to call in to book my trip instead of booking online and I was so glad I did. The lady who helped me (I can't remember her name) was wonderful. She really took the time to help me find the right flights for me and was very resourceful and thoughtful explaining my options. I would definitely use BookIt again just because of the customer service I received was second to none. Awesome job BookIt. Can't wait to get to Vegas. Thanks again.

We went to the Bahia Principe Luxury Don Pablo and had bugs and worms infestation on bed sheet, disgusting. The toilet was filthy. The drawers were warped and crack and we could not put out clothing away. We told the management. Truly we were so disgusted and outraged at their attitude. It appears that they put BookIt customers in the lower end rooms. However, if you book directly with the hotel, you get beautiful rooms. Please investigate this. They have a file on this. We contacted the company when we came home but they totally ignored us.

I have tried BookIt.com a couple of times and found them to be extremely unreliable bordering to an online scam. We paid BookIt.com in full. At the Hotel we were told that BookIt.com had not paid the Hotel. After numerous, costly phone calls we never got a resolution. Most calls were not answered by BookIt.com. They ruined our vacation and cost us money, grief, stress and frustration. Consumer Affairs should not endorse such a dismal company!!!

The sales rep was more worried about making $ than being accurate with the sale. She failed to tell me that I was being charged twice for pay delay for two reservations that she suggested I do to get a lower price. They never told me even if I paid the pay delay off early I wouldn't be refund the fee for each delay fee. Everything I did was about a extra charge. Will not use them again.

So far, all booking data is excellent. Will complete survey after my trip on May 12, 2017. My airlines seats selection has been done and confirmed. I'm hopeful our check-in at hotel is without hassle or problems. Looking forward to a great vacation.

Booking our resort was super easy on your site. Our only issue was that we had an American Express card we wanted to use due to a special promotion they were offering. American Express is not accepted by your company and so we lost the promotion. We would have gotten $200 cash back promo. Other than that all went great.

When I make the booking it was quoted for $1093. However after it processed it charged my card $1295. I called back after an hour of booking to question about the charges. They said they can refund it but will charge $150 for cancellation. This is my first time and I'm already so disappointed.

The BookIt agent was very helpful and took time to go over our wishes. She was polite, courteous and tried to meet our needs. The service was excellent and the agent was very pleasant. She was very patient and remained polite and caring at all times. Thank you BookIt.

Great.. easy.. very friendly and I book every year.. easy to do. I have booked with them on every trip at Christmas. I never have had a problem with any of them. The staff are friendly taking care of my needs and always willing to help with suggestions where to stay.

I was extremely satisfied with the process. I received the best deal, everything was clear and explained in simple terms. I had no problem with the site, loading or processing. I completely appreciated the availability to pay in 4 installments. I paid in full, but was appreciative of the option.

Very Helpful from beginning to end. Very understanding and patient. I got exactly what I wanted even though the flights I wanted weren't available anymore. The representative managed to get me similar or maybe even better accommodations. Thank youuuu! For the Excellent service!

I was pleased with the first trip I booked through BookIt. So much so that I booked again, however I was looking forward to using the anniversary coupon that I received for $150 off my 7 night trip. I was told I was unable to use this because I travel alone. I don't have anyone to take with me and I'm not looking to bring anyone. I believe it is unfair to not have a coupon for single travelers. I am disappointed and I will be looking for other sites in the future because of this.

Great package prices! Agents are very friendly and helpful. The insurance company they are connected with Travel Guard are great! I spoke with Darlene very informative! Anyone booking a trip should take the insurance as a peace of mind. Looking forward to our trip April 2017!

However, the convenience of being able to make payments on a trip is what a lot of sites don't offer.

I think BookIt got us the best value for an All-Inclusive vacation. We will have to see how the trip goes. There was so much information to wade through and the filters did not seem to work. It took 3 evenings of pretty intense research to find the hotel. The filters would have been a big help to narrow down the area and price range.

Booked two different hotels at fantastic prices but wish there was a way to see it in Canadian dollars?! It was very fast and easy to book these hotels! Will probably use this again for other bookings. I'm still looking for flights.

I called Customer Service a couple of weeks after noticing that there was no airline charges on my credit card and was happy that they were willing and able to honor original airfare price after my credit card payment was declined, perhaps due to an erroneously entered number, causing my reservation to be canceled. A manager rang it through again and took care of booking me again.

Nicola was an excellent sales associate. She was very patient and professional, and knowledgeable. The company is lucky to have such an employee. She should be rewarded. The prices were very reasonable in comparison with other companies. Happy with my deal.

I was confused with all those flight dates so I did a mistake while booking. I called customer service. They helped me correcting those dates in a very professional and friendly manner. I will post another review when I get back from my vacation. Thank you.

The phone number for BookIt.com was very helpful. When I called to ask questions about what I was doing and signing up for online, the customer representative answered everything in a helpful and friendly manner. Thus, I was able to complete plans for a great getaway vacation!

Booking was frustrating as we had some questions relating to the Diamond Club at the Royalton Riviera Maya. We had hoped to get answers prior to booking. We were told we needed a confirmation number before they could answer our questions.

This was a great vacation and the service provided by BookIt was great. Ended up being a better bargain than it would have been through Apple Vacation. Definitely recommend and look forward to using BookIt in the future. Punta Cana is a great place to visit.

We booked our vacation (10 of us) with "amazing Anita". She made the process fun, worked with us to make best choices. Instead of being stressful, before we knew it, everything was taken care of, and we are counting down the days until our trip to St. Lucia!

We have never had any issues with our bookings. Love Bookit.com. The app is easy to use and quick. I like the variety of hotels that are offered when choosing and hotel to stay in the The City. Villa Florence is our most favorite hotel in The City.

We have used BookIt twice and have loved our experience every time! The prices are comparable to booking direct. It's easy to compare and the website is easy to manage. I also like reading all the reviews and the amount of pictures and videos available. They are very friendly on the phone too!

Bookit is great. I would recommend it to anyone. The user interface was easy and allowed my new wife and I to select the room and hotel we wanted with ease. I will definitely use BookIt for future trips and excursions. Great service and ideal way to plan a trip.

As a loyal Southwest Airlines customer, I planned on booking through SWA Vacations, however the same trip on BookIt was almost $800 LESS. Similar flights and exact resort, room type and transportation to and from the airport. Do your homework and compare. Thanks BookIt.

I would highly recommend BookIt to all my contacts... Anita ** was amazingly helpful for 3 days due to bank spending caps on my account. She got the hotel and flights booked amidst some challenges! Thank you for getting us booked and ready for winter relief from MN in Feb!

The best price out of everyone... Spent all day comparing sites and bookit.com as always is where I book my trips! I went to Hawaii, thanks to bookit.com, for 6 nights with airfare in a 5 star hotel for 800.00 on their mystery getaway deal.

I use BookIt for all my vacation packages because they have proven to offer the best deals. Over the past 6 years have not had a problem with my bookings. I have referred many friends to use the site. The site also offers you pay delay which is great because I can take advantage of a specific deal before it expires by putting a deposit.

This was the best site ever! It made it so easy to plan a complete trip. So many discounts to choose from and transfers were included for international flights! That was a huge decision maker for me! This will be my "go-to" site every time I want to book a trip.

Jasmine was very helpful and knowledgeable on all our booking and destination questions. Along with the website which gave a very clear picture on the hotel and its creature features. We are looking forward to our first trip to Playa del Carmen.

As you all know, searching for an affordable vacation package over the Holiday Season is not only a very daunting challenge but it is close to impossible to find availability, value, and a great location. Not so, with BookIt.com. We are first timers on the site and BookIt.com made the experience seamless as we were able to find a great location (Caribbean) an incredible value, and extremely happy family members for securing our Holiday Vacation. Thank You BookIt.com.

It might be a bit premature for a review as my trip is 2 months away but my online booking experience was great. This was one of only 3 sites that weren't claiming that all Disney hotels are booked solid and they had the lowest prices by a large margin.

I was unsure about which room was the best match for us and I called the number. Genevieve offered great service and walked us through the booking process. She was able to book two different rooms for couples and request that we were near each other. She confirmed everything and was very helpful.

Wow! I cannot say enough about Leslie who helped me book a vacation that I thought I lost online when the clock struck midnight. I had so many technical issues with the online booking and she was so efficient, gracious and helpful. She stayed on the phone with me almost an hour to get the reservation I intended with airfare included. She even waited while I contacted my credit card company to allow the charge to go through. She could have just said there was not a thing she could do, but instead worked through it to achieve our goal. Plus, I truly feel she knew her stuff and could navigate any problem. I could have easily booked online with another site but know now what knowledgeable and helpful staff is at BookIt and will definitely use them again. Plus, Leslie was simply a GOOD person, you can just tell.

From the check in to the departure treatment was horrible. Upon arrival we were told the payment for the hotel room was not made yet by Bookit and that we had to wait till the payment arrived via a Bookit rep.

Great price and experience. The hotel confirmed my booking within an hour which made me feel better knowing the hotel got the info so quickly. It was also the best price I could find on the internet... I searched via google and pulled up a bunch of sites and this was the lowest.

Easy to ask questions and book. Only problem was that I an upgraded a room would have save me money on a child. Wish agent had offered! All in all, she was lovely and I will use bookit.com again. This was my first time.

Great prices and good service thanks. The lady help me with my booking. Every time when I call nice person and respectfully. Thanks BookIt. I will enjoy my vacations. I check another websites and they don't have the same prices.

I booked my trip through BookIt.com for my wife and I. I then told another couple about BookIt.com and they came on here and got the same exact vacation for $150 cheaper, I was told they were offered a discount code. Which I wasn't.

I looked at several different booking companies and BookIt was by far the easiest to plan my trip to Cancun! The fact that BookIt has a phone number that I can call if I have any questions. Am looking forward to Cancun.

"This is a verification of our receipt of your cancellation of your booking number **. Our records reveal the following: Guest Cancellation Time: 10-26-16 at 05:55 pm; Cancel Method: Online; Guest Reason: Modifying booking." Clearly this states that I was modifying the booking. Why would you still charge me $25 for cancellation? This is my first and last time using BookIt.com. I am strongly considering paying another $25 to cancel the booking all together but they will probably try to charge me $50. I would NEVER refer anyone to use your services. Buyer beware.

Always like booking thru BookIt. With PayPal we get 6 months interest free. I think the website is easy to navigate. Also to understand all charges before you book. We have used BookIt many times to many wonderful places. Love those beach destinations.

So far, I have had a very positive experience. Very helpful and accommodating staff at BookIt. I have been very pleased for the first week of booking. We had to change flights and it was extremely simple and no hassle deal. The only issue was hold time for a representative. As a whole at this time they get an A+.

I'm disappointed the service. Well, first no one speaks Spanish. Try to make a change in my package and was charged a lot of money. They did not give me choice. I not again buy a package with you and neither recommend them to anyone.

Bookit.com had some good deals, but I was having a harder time navigating the flight options for trips. I had decided to go to the Dominican Republic to a new resort that was opening there. The website did not allow me to filter the flights very well to specific airports, I could only narrow it down to DC area airports. Upon calling a representative, they were very helpful in providing me with options that matched my needs and to help me book my trip. The only questions they could not answer was if I booked using an airline miles card, if I would receive the perks or not. (E.g. If I paid with Delta American Express for a trip that had Delta, flights, would I receive the perks such as priority boarding and free bags.) Otherwise everything was great!

Highly doubt I would use BookIt again. We were a group of 4 couples, went to book at the same time, and NONE OF US got the same air fare. 3 of us had to call and use call center because we would select flights on the web, hit continue, and everything would change... And even then, while on the phone, we all got different fares on the same flights and packages. Were told fares change by the minute, which is not true. I book travel for my family all the time, daily sometimes it fluctuates, by the minute no way. After this experience, I highly doubt I would tell anyone to use a site that can within 5 minutes of booking one, another can cost 250.00 more! Very dissatisfied customer.

We've booked four trips through BookIt since we heard about it 4 yrs ago... never had a problem with reservations or accommodations. When we needed to call customer service, we spoke to an actual human quickly without a million prompts. Their prices are some of the lowest you'll find. It's now our "go to" site when planning our vacations.

I was online looking for a nice, inexpensive vacation for December and BookIt.com popped up and I booked with them and didn't have any problems. They sent confirmation the next day. I was pleased with them.

I was very pleased with my experience with BookIt.com. We were going to book online but had a few questions before we booked so we called. Our travel agent, Jason, was knowledgeable and helpful. He did not try to pressure or swindle us out of extra money and even found us better flights than the ones we were originally going to take. Overall we were very happy with the help we received and can't wait to take our vacation to Mexico!

I wanted to leave on a Friday to Cabo San Lucas Mexico with other booking companies. They denied me by saying there were no flights available. But with BookIt I had no problems booking on a Friday. Thank you so much!

Found the exact same room, dates, add-ons (insurance and airport transfers) for LESS on their website and 1 other website and they REFUSE to price match their own site. Not changing my reservation in any way and is EXACTLY the same. They state the price match is considered a change to the reservation therefore subject to change fees. That is YOUR INTERNAL PROBLEM, not a change to my reservation. Get real. You just don't want to honor YOUR own policy. I sent PROOF with several screen shots of the lower price and BOOKIT refuses to acknowledge the PROOF. State it cost more even though I can log onto site right now and book for less than booked yesterday and YOUR CUSTOMER SERVICE PEOPLE lied to me right over the phone. I HAVE PROOF!!!!

I love using Bookit when planning my trips. Everything you need is right on their website. They always offer great deals and discounted offers by email. Unlike other travel sites, Bookit offers pay delay. Which it breaks down your payments for trips. Bookit will always get a thumbs up from me.

I thought the booking was very easy. The price was much cheaper than other sites. There was enough information to make a decision. Great website, easy to follow in order to book. Now, hoping the experience with the hotel, airfare and transportation to the hotel is just as easy to follow.

Tried booking for the first time with this website and went through all the steps. When I paid and got the cancellation, I noticed it was booked under the wrong hotel. The webpage had made an error in loading and I was stuck paying a $50 cancellation and processing fee. I am highly disappointed and will never use this website again and suggest you don't either. Customer did absolutely nothing to make it right and I was robbed when trying to book a hotel for my wedding night.

On booking a hotel in Cancun online, I for some reason was unsuccessful in linking a rental car. I spoke with Traci ** at BookIt.com, who not only successfully linked the car rental, but further inquired about my flight details and was able to credit me a substantive discount in consideration. Thanks!!!

Booked my first trip using BookIt.com this week. Did it online and it was very easy. I was a little nervous after reading some reviews. I read all the small print and everything went as planned. When I checked out, the total was $20 more than quoted, but that is because I chose the pay plan which is $5 for each of the 4 payments in the plan. Received my booking confirmation from the hotel today. All looks good!

We used BookIt to reserve our airfare and resort stay at the new Secrets Resort in Cap Cana. Overall we saved over $1300 off of booking directly through the resort and almost $700 off of some of the other booking sites. It was easy, fast and we even got to choose our flights and seats! We also purchased transfers from the airport to the hotel for much less than some of the other sites. We will be using them again for future bookings. We don't travel until February of 2017, so we'll see how smooth things are when we check in!

So far booking a vacation through BookIt has been a breeze. They are cheaper than the other sites and even a travel agent. Hopefully there won't be any problems with the trip but we'll see.

I booked trip to Las Vegas early this morning with a representative named Jason. He was very enjoyable and very courteous. He was very helpful and made the experience very nice and stress free. I really enjoyed working with him. He is an asset to your organization. Great experience!!!

I would never use you guys service again and I am telling all of my family members not to use you guys again as well. I booked a trip on August 2/2016 and paid in full, and you guys call me yesterday less than 48 when it was time for me to depart on my flight and tell me that you guys made a glitch and I can't stay at the hotel that I booked. I spoke with someone on September 6/2016 and she told me about the glitch that you guys made. We were on the phone for 2 1/2 hours. She even called me back and she told me that you guys had to honor that because it was a month since I've booked the reservation and now today you guys tell me that my reservation was canceled.

I received a call from Bookit and was offered a refund for the cancellation fee. This gesture was greatly appreciated.

I was looking online for tickets to fly Tony ** then I'll call booking.com and they gave me the best price I could get. Thank you to all of you. How to add very friendly and Professional Service. Thanks again.

I specifically told the reservationist that I wanted to make sure my booking for 3 rooms/flights for 5 for Mexico package at Villa Del Palmar was the "all inclusive" option. She confirmed and at the price quoted. Your confirmation email is very deceptive and unclear. It reads "Villa Del Palmar Los Cabos with Optional All -Inclusive", so I assumed again that is what I had booked. Then, when I told more friends to come and book it thru you, they told me the all inclusive was $250 more... Which caused me to call today and in fact, new person on phone confirmed I DID NOT have "all inclusive" option!

I was surprised to reach a live agent at 10 pm PDT & really happy working with Leslie - a super efficient professional - who quickly accommodated our dates at the Posada at a price I was unable to achieve online. I look forward to future booking with BookIt.

After a full two weeks, your company has taken my money but offered nothing more than a BookIt confirmation code. We have received a runaround from every phone call and although the staff has been helpful, they end every single (I mean it) every single call with "Well, just try again in a few days." Follow-up is vague, and even a couple managers have been involved.

I don't know her name but her extension number is #**. OMG she was sooo helpful and nice. I know I must've been so annoying but she helped me pick the right hotel. She was awesome and from now on I would be calling her to help me book my trips =). Thank you.

I was having problems with finalizing my trip online - flights I selected kept changing when I hit pay now. Decided to call and the service was excellent. The agent got me the exact flight I wanted and took care of everything. The dream vacation is now booked and will be happening!! Thank you BookIt!!

Lots going on in the website. When I finally got to the end of the payment option I got an error and had to call a number to complete my transaction. I forgot to put the code for $100 off. Called and they said I would have to cancel and redo transaction. And it may or not be same charge now. I asked if I could get a voucher to use at the hotel they said no. So I just got frustrated and said leave it as is. Not good business when someone is spending $2,400.

Booking with another couple has never been a problem. Understanding that with flying from different airports separate reservations needed to be made. To ensure dates/hotels etc lined up one of us booked on the live site while the other spoke to an agent directly. (Minutes apart) The other couple were not giving a confirmation but their credit card was charged. The agent explained there was a "system update" and they would call them back once everything went through.

This resort is a wonderful place to stay. The personnel is so friendly!! Everything is so clean and professional. I would highly recommend this resort. We will be coming back next year!! Bookit is highly recommend!! All the information is clear and accurate! Thank you for a wonderful vacation and 20 year anniversary!!

Well let be a fair minded with positive feedback... anyhow this was my first time doing business with your efficient web site. I have had a pleasant experience with the whole process. I will be looking towards more bookings hopefully sometime in the near future... signed another happy client.

Chad extension ** is the only person in a month that really put effort into saving me every last penny. A lot of these people seem not to care but Chad really made the difference in my family trip.

Booking with BookIt! BEST SAVINGS. Was looking for a hotel and got the best deal. Also they have payment plans too if you book far enough in advance. I recommended to all my friends!

BookIt was able to get my sister and I (we live in different states) flights that would have us arriving as close together as possible, and still gave us a great deal. I am so excited about my vacation.

BookIt is a great website. Always the cheapest & always gives additional credits & perks. I have been using this website for years & will continue to book my trips via this site. Thank you for your customer service BookIt!

Easy. Fast. Understandable. Great customer service from the representatives. Prices were fair and better than most. We will book all of our future vacations using BookIt.com. I was offered services that I did not even think about as I was making my reservations!! Great job BookIt!

On 11-3-2016, I attempted to book our 25th Anniversary vacation with Anita. After two failed attempts, she assured me that neither of the transactions had been processed due to error codes. We agreed that I would call my bank first thing on 11-4-2016. To my surprise a transaction for the flights had been processed. I called BookIt right away. An agent said that apparently the issue was with my credit card but that the flights HAD BEEN BOOKED!! I proceeded to complete my vacation package and was told that I would not be receiving the $75 discount that I was previously receiving due to it being offered only on Monday and it was now Tuesday.

BookIt falsely advertised a price for a hotel. Then after I booked thinking I was getting a great deal, I received a confirmation for a wildly more expensive rate. I immediately called to cancel the reservation. They told me that I would be charged the full rate, and then ANOTHER $35 on top! Just for the "pleasure" of canceling even though I would still be charged for the room. Literally the worst customer service I've ever received in my entire life. I will never even for a second think about using BookIt ever again.

While trying to decide what to do for my 37th birthday/2nd anniversary. I came across BookIt.com. I was very happy with the selection of hotels and packages they offer. I was thrilled to find out they offer pay delay. You cannot go wrong with this site. They have vacations and packages for all budgets. :)

I failed to include a coupon code in my 1st of 2 online bookings and immediately called customer support. It took about 35 minutes on hold but that was the only difficulty in the entire process (which I can understand but would hope that in the future the wait time would be within 10-15 minutes). The agent who assisted me, Shytira, was extremely helpful, knowledgeable and courteous. She helped me with both of my bookings and based upon my experience with her I will recommend others to try Bookit.

It was so easy to book. It was $600.00 cheaper at same All-Inclusive Resort and I was able to a better airline with better times and on top I got a $150.00 coupon which made it even better! Thank you.

We stayed at chic In punta cana. Great place, great people. Raul at the diamond lounge was always willing to give a hand with anything you needed. Was a great experience. And a great trip. Food was also great. A lot of variety to choose from.

Your service was fine. And you offered a better price than the one I had booked. So to save, I booked with you cause I thought you offered same 4 people plus kitchen. Only after realizing there was a 25 dollar fee to cancel, did I realize the other reservation had two Queens and pullout. Which is what I needed. Yours said 4 adults but did not say there was one queen in bedroom not 2. If you did not specifically say how many beds were in this unit, then I would ask you to cancel my reservation without charging.

Bookit made it very easy for me to find awesome deals in various parts of the world. My husband and I were wanting to go on a trip on a budget and this site made it super easy to do that! Would definitely continue to use them and recommend them to our friends and family!!!

Hurricane Matthew was imminent and we rescheduled our trip to the soonest availability at the Jamaican resort. Change fees for airlines and hotel were waived for others who called Friday morning. We called Thursday night and had $600+ in fees charged plus we were charged a BookIt fee for calling about this and making the change. I was suppose to get a call about our request to waive these fees and I have not heard from BookIt. They said response would be within 24 hrs. but still nothing. I am hoping that BookIt will be fair about this in that if fees are waived for one due to the hurricane, they should be waived for all.

I will never use BookIt.com again. Classic bait-and-switch technique which unfortunately is chasing me and my business as a customer away. I am trying to arrange an all-inclusive trip (meals, flight, hotel) to Cancun area and not only is the price not the same as advertised. I haven't gotten everything included AND the flight keeps changing. Don't use BookIt people.