
BookIt.com Reviews
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BookIt.com Reviews
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- 4,911,376 reviews on ConsumerAffairs are verified.
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Reviewed April 1, 2017
Great price on a 5-day vacation (Cancun Trip) through BookIt with an added discount. Membership was free. Very easy site to navigate and book trip. Was able to research and save different itineraries in the Member's "manage" trip folder until I decided on what worked best. Will definitely use BookIt again for my next trip.
Reviewed April 1, 2017
I was very happy the way Drew ** helped me do my reservation. I think I got a good deal. I will definitely recommend Bookit.com to friends and family. That is the first time I am going to Punta Cana and Drew also helped me pick a good resort.
Reviewed April 1, 2017
Wife and kids are very happy with the trip. The booking process went great! Little upset that could not get this trip for this price from an airport closer to me, but overall satisfied with the price.
Reviewed April 1, 2017
The young lady that helped us was very sweet and helpful but she made a few mistakes and kept me on the phone for almost 2 hours. I told her it was for our honeymoon as well. I would think she would offer a complimentary upgrade or airport transportation for the long wait. She may have been new however I'm in customer service as well and this is the very first time I have waited so long on a call.

We want all of our Guests to have a wonderful experience and do our best to help you get exactly what you want so we're sorry to hear about this. If you would like to review your new booking to be sure all is correct and to your liking, please let us know and we will have a representative contact you. Thank you.
Reviewed April 1, 2017
Booking our trip (Dominica Republic) was easy on bookit.com. Made reservation by phone and completed all information in a reasonable time. Angie was very personable and understood our desires for the trip. Have not gone on trip yet. Will know then if information on website is accurate.
Reviewed March 31, 2017
The booking experience was great as usual. Our booking agent, Willie (**), did a great job. He was very thorough, professional, and patient. Our trip has gotten that much more enjoyable already due to BookIt and our representative. Thank you!
Reviewed March 31, 2017
BookIt.com is so easy and convenient to book through. And the prices are outstanding! Whether it's for just a hotel or a flight or a complete vacation, they have it all. The prices are the best and the complete options of what kind of vacation you're looking for is outstanding!
Reviewed March 31, 2017
I find the booking interface to be very simple and user friendly. Once the reservation is finalized, the confirmation comes in very quickly. Compares very closely with Booking.com, which I also use. It appears that the properties you list are usually non-refundable.
Reviewed March 31, 2017
We tried to book a party of 8 together online with a representative but it was a lot of trouble - after 2 hours on phone just hung up and decided to book online ourselves. We would have liked to book 4 groups of 2 so we could get the 100 discount but that didn't work so we paid more.

We understand your frustration and we are sorry that this happened to you. If you would like to speak to someone regarding this, please let us know. Thank you.
Reviewed March 31, 2017
Good experience, best price on the internet, easy to book all inclusive beach vacation. I do wish they took American Express but outside of that 5 star experience. There were a variety of hotel and room options. Descriptions, pictures and reviews were all helpful and I was able to book airport transportation with my reservation which was a plus.
Reviewed March 31, 2017
Customer Service has been very helpful and kind. Helped my group find the best price for what everyone was looking for. Liked that all information was confirmed and if I had any questions that I can call back and ask.
Reviewed March 31, 2017
I can't say enough about Elizabeth who helped make our arrangements from BookIt. She was extremely helpful and knowledgeable. However, the difference in price from first being quoted (and to watching the price) to when we booked a couple hours later changed tremendously! I have never seen this much of a change before and it was very disappointing. We realize the price can change, but in the amount it did was ridiculous. It was brought up it could be because of the airlines. That theory to us makes no sense because the other sister resorts did not change in price and we would fly into the same airport from the same origination. Overall I am very pleased with Elizabeth and her help. As for the price, pretty disappointed. May consider staying somewhere else.
Reviewed March 31, 2017
Booking all inclusive in Riviera Maya with flight was easy and fast. Price for all inclusive was cheapest in comparison with other sites. Thanks to promotion ($200 off). Definitely will recommend this site for booking. I had a question regarding my booking and it was answered at 11.45pm by Bookit representative.
Reviewed March 31, 2017
My booking agent took her time and reviewed every detail of my vacation package with me. I appreciate that she was very patient with me and answered all of my question. Thank you and I look forward to booking again with Bookit in the very near future.
Reviewed March 30, 2017
I had to call and speak directly with a representative about adding a person to my reservation. The representative was very helpful in getting this change done to my reservation. I appreciated that fact that the representative called me back when the call was cut off.
Reviewed March 29, 2017
Working with BookIt was FAST, EASY and painless... because I booked from Canada; I really appreciated the conversion calculator so I knew exactly what would be charged to my credit card. The only thing I would hesitate when dealing with BookIt is to really pay attention to the flight details as I realize I now have a 8 hour layover in the middle of the night. But overall it was great - I haven't gone on my Cancun trip yet so I will review again once I return. Hopefully there will be no issues!! Super excited! Thanks BookIt!!
Reviewed March 29, 2017
Very easy process to book vacation. Representative I spoke to was very helpful and professional. The website was easy to use and was able to get all the information I was looking for. Will definitely use the service again. Discounts were also great.
Reviewed March 29, 2017
I found that Bookit.com had many options which were fairly priced and the website is very people friendly. The pricing was very good. This is my second time using Bookit.com for traveling. The first time we booked our vacation for Jamaica and this time for Vegas; both time it was seamless. I checked other sites but Bookit.com was the best for pricing and options especially the flight selects. I would recommend using Bookit.com when you are ready to travel.
Reviewed March 28, 2017
I loved booking my honeymoon through BookIt.com. They gave me some great prices and took care of the flight, and the hotel. There was a little mix up with my travel buddies' name, and there was an error that came up at the time of purchase. But everything worked out and they made sure that I didn't double book when I tried to buy again, so they saved me a lot of time and trouble in that regard.
Reviewed March 28, 2017
This is my first time using BookIt and I found it to be very user friendly. I love having the option to pay over time which made it easier for me to book my vacation. I also found the customer service area very helpful. Thank you.
Reviewed March 28, 2017
I am a huge fan of BookIt, but had trouble with an employee booking this trip. I contacted customer service, and the lady that I spoke with was extremely rude in her demeanor. I was attempting to get the "SAVE50" coupon applied to my trip and the employee stated that it wouldn't work on my trip because it was non-refundable but was not able to explain why. My trip met all the criteria for what the coupon said. The lady stated that the manager would honor the coupon but the employee was not able to give me the coupon code to apply it so I could book the trip myself.
The reason I wanted to book the trip myself rather than have an agent do it, is due to the fact that they are not able to add insurance to the trip while booking it, I'd have to pay for the trip without insurance then be transferred to the Travel Guard company to then be able to buy insurance. I then called Travel Guard to get a quote on what the insurance would be on my trip and it was more than what was quoted through the BookIt website. That is the reason I didn't want the employee to book my trip and then I get stuck with having to pay a higher insurance price.
After a couple hours of talking to BookIt employees and Travel Guard, I decided to just book it myself through the website and take the loss on the "SAVE50" coupon. I have never had any other trouble with this company, I've used them for my past 2 all inclusive trips, just had a bad experience with this one due to the attitude of the employees while I was kind and understanding and of course not being able to save some money.

Hi Dustin,
We are sorry to hear that your experience with our agents was not up to our high standards. Please accept our apologies for any inconvenience or frustration you may have experienced. If you would like to review your new booking to be sure all is correct and to your liking, please let us know and we will have a representative contact you. Thank you.
Reviewed March 28, 2017
We have used Bookit.com to book several vacations now. The site layout is easy to navigate. We have always been pleased with our results and the payment options are great too. We will use Bookit.com again and highly recommend it to our friends and family.
Reviewed March 28, 2017
All the agents were professional and efficient. Very helpful! I thought it was an easy process all in all and I would recommend the website to others looking for an inexpensive getaway for fun in the sun. Will go back again the next time we want a vacation!
Reviewed March 28, 2017
BookIt has always been a website that I refer to when I am searching for vacations. Love the Rate calendar checker! I wish more websites came with that type of help. I only wish the filters I set would stay when the page reloads. The booking process is easy, straightforward and reliable. The deals that they have are worth looking into, especially if you are on a budget and they almost always have coupons that you can use, whether it takes off $15, $50, or $100, every amount helps!
Reviewed March 28, 2017
Elizabeth was very helpful. She just forgot to send my information about my car rental but other than that her customer service is immaculate. She explained to me all about the things I needed to travel. She had sense of humor and a people Person. You need to have more people like her.
Reviewed March 28, 2017
Our booking agent, Elizabeth, was courteous and efficient. She answered all of my questions and was patient. She made sure that all of our information was correct. She was attentive and detailed in explaining all aspects of the trip. And even laughed at my corny joke.
Reviewed March 28, 2017
I was booking online and could not get the right airline schedule I need. The representative help me all the way to book my trip. I will use Bookit again and recommend to my friends and relatives... Thank you.
Reviewed March 27, 2017
I've been using BookIt for several years now and I am pleased to say I haven't been disappointed thus far. Most of the telephone representatives are always pleasant. The young lady who helped me tonight, named Endsroy not sure if that's the right spelling but she most polite and extremely patient. I really appreciated her customer service.
Reviewed March 27, 2017
This is the 2nd or 3rd I've used Bookit.com for a big annual vacation. It is so easy to narrow down your parameters using the website tools and choose only what you want. I've compared same hotels, same days side by side with other sites, and BookIt has been cheapest even if other sites guarantee the lowest prices. I love BookIt, and will continue to use them for my vacation planning.
Reviewed March 27, 2017
Purchased a vacation through BookIt with one of their travel agents on the phone. She was very helpful, informative and patient with my boyfriend and myself with our MANY questions! Only bad thing is flights and flight times change so frequently, I had been told a new time and flight change twice. (Cost was a little bit higher, but not much.) Thank you BookIt, can't wait for my vacation!
Reviewed March 27, 2017
Gave me an amazing quote on flight and hotel... Come to find out it's a fraud!!! Could not honor the price of the flight!!! So I got stuck with a hotel that has zero cancellation policy and kept my 450$. Unbelievable! DO NOT RECOMMEND!

Hey Ricardo,
We're sorry for the poor experience that you had booking with us. After reviewing your booking it appears that everything may have been sorted out. However, if you find you need further assistance please let us know. Thank you.
Reviewed March 25, 2017
Easy to find what I wanted. Having somewhere to book everything at once was what I wanted. Liked the variety of offers they have. Good specials too. The transaction was easy. Looking forward to vacation. Thanks for making it nice and smooth.
Reviewed March 24, 2017
The whole process of booking was easy. I made a mistake in my selection for my transfer from the airport to the resort and I called customer service. The representative was both helpful and pleasant and she made the necessary changes and was very informative with other options available to me. I have been on several all inclusive vacations before, but had never used BookIt before. I will definitely use it again and have already recommended it to a friend looking to book a vacation.
Reviewed March 24, 2017
It was such an easy process and she really worked to get me the quickest flights and best price. We searched different airlines and dates to make sure we were getting the most for our money. They also had a coupon going on for a five-night stay that we added to our reservation.
Reviewed March 24, 2017
My husband and I are very satisfied with BookIt.com. The site was very easy to navigate through and it was detailed in explaining all the terms and conditions. The site also gave plenty of reviews and photos. We have already recommended them to four other friends.
Reviewed March 24, 2017
Both agents that I talked to were very helpful and very friendly. I would book with them again. They answered any questions I had and looked for the best pricing. Both of them looked for the best flight times that we could get.
Reviewed March 24, 2017
I've been researching honeymoon packages for weeks, looking through many, many travel sites. I wanted the best location for the activities my fiancé and I wanted to do together for the best price. Thanks to BookIt.com, I found it. Keep in mind that the website continually changes with updates, price changes, extra bonus deals, etc., so when you see a great deal (and it WILL be a better deal than any other travel site), book it!
Reviewed March 24, 2017
BookIt made booking our vacation easy. It took care of the flight and all inclusive packet as one. We are ready to take our trip. I would like more promotional opportunities to acquire better rates for baggage claims. Also, I do like that the hotel have a lot of accommodations listed. There appears to be no variety of room selection on the view.
Reviewed March 24, 2017
The website is fast and I was able to search to the hotel I was looking for by name. It was easy to navigate. The travel insurance offered through Bookit.com was very affordable. The selection of hotels was also very good.
Reviewed March 24, 2017
I spoke with Jasmine??? Very helpful and patient with me. My experience was great and looking forward to booking my next Anniversary trip for next year. This was by far my best experience with a booking agent. Great work and I was extremely pleased.
Reviewed March 24, 2017
This was my first time using BookIt. It was soooo easy. The filters worked great to check price differences on various days. Also having choice of departure options available made it so easy. I definitely would recommend BookIt! I am a happy customer.
Reviewed March 23, 2017
The rep was polite and very helpful. I used BookIt last year and was happy to use them again this year. The reservation process was easy and short. The confirmation and reservation was sent to my email as promised by the rep who did my reservation moments after I hang up. I also like the fact that you can book a reservation with only $10.00 down. I would recommend BookIt to all my friends and family.
Reviewed March 23, 2017
So far this experience has been simple and enjoyable. I look forward to seeing how this entire process works then I will be able to give a more accurate review. The website was very easy to use and I really like the option of Pay Delay. I only wish I had the option of selecting the room type instead of requesting a king bed.
Reviewed March 23, 2017
Cancun - Was great experience booking. Very helpful and patient while I made decisions. Every time I have used BookIt they have exceeded my expectations. It is an easy, fast and sure way to book the vacation of a lifetime. Confirmation comes over right away. I love BookIt and will always use them.
Reviewed March 23, 2017
I was having issues with my credit card because I had not used it in a little while and the customer representative from BookIt waited (30 minutes) for me to fix this issue. He was so nice and patient. My trip is in June so I will let you know about my actually soon.
Reviewed March 23, 2017
This is my first time using BookIt.com and I have had a good experience. As I travel quite a bit and look for deals all the time, I'm glad I was able to sign up and become a member immediately. The instant discount made my day!
Reviewed March 23, 2017
I love the fact that I can do pay delay. Being able to pay for a vacation AND save for the vacation at the same time is great. Not to mention that if you're having any issue or not understanding how everything works you can simply call... give your search id and boom the customer service rep has everything you were looking for. Looking forward to Cancun!
Reviewed March 23, 2017
Very disappointed that I didn't receive my 100 dollar credit after talking to someone and them telling me where it would ask me to enter the promo code. After I did what they said and never got to enter the promo code I called and they said there is nothing they could do. Probably won't use the site again because of this. Bad customer service.

Hi Ryan,
We're sorry that you didn't receive what you expected but due to the nature of these discounts all promo codes have restrictions and specific terms and conditions. If you would like to speak to someone about this, please let us know and we will have a representative contact you. Thank you for your feedback.
Reviewed March 23, 2017
I was disappointed. I was excited to book, been looking for vacation for a while. Online didn't allow me to add my 100 discount so I called. Things were fine until I was sent the final paper work. My bf name was spelled incorrectly, her background sound of children and adults laughing, just noisy... Because of her error my card was charged twice. Now I'm waiting on my funds to be returned. I was upset and disappointed. Unpleasant feeling as a new customer. I was also charged 10.00 for canceling something that was her error.

We want all of our Guests to have a wonderful experience and do our best to help you get exactly what you want so we're sorry to hear about this. If you would like to review your booking to be sure all is correct and to your liking, please let us know and we will have a representative contact you. Thank you.
Reviewed March 23, 2017
This will be our family's first trip to Disney and a friend recommended using Bookit.com to book our resort. We decided on Bahama Bay as we've heard such great things. I had no issues scheduling and the price was excellent! I'll be using Bookit for every trip we take!
Reviewed March 23, 2017
I have went through BookIt before. Love their service. It makes everything so easy. I will always go through them for any and all travels. The only thing that has gone wrong is my car rental but that was my fault. I did not bring a good credit card so I cannot blame bookit. They did tell me to bring one.
Reviewed March 22, 2017
Customer service is nonexistent. Can't call on the weekend, and then only on weekdays between 9-3. I did have a response from customer service, but the number they gave for me to call back would not allow me to do anything beside make a reservation, or update a reservation. I was given an extension to call, but that never was part of the 800 message. They "penalized" me for cancelling my reservation which is 10 weeks out. Then, if they canceled me via phone, there was ANOTHER $25.00 fee. What I bought was not what I got. BEWARE OF BOOKIT.COM.

We are always more than happy to assist you with rearranging your travel plans, seven days a week. However, we do want to remind you that all cancellation fees are located in the lodging terms and conditions which are available for review prior to booking. In order to complete the booking, you must agree to the terms and conditions that are displayed. If you check out your Guest Voucher under " Hotel Terms And Conditions" you'll be able to view this information yourself as well. After reviewing your booking, it appears that your concerns were addressed when you contacted our office. Thank you for taking the time to review us.
Reviewed March 20, 2017
I didn't feel the agent try to assist me in finding the best package. The worst part of the call there was very loud background conversations that disrupted my conversation several time, the agent was unhappy I had to have him repeat himself several time. I was frustrated with the entire call. After looking online today I found better deals.

We are sorry that you had a bad experience working with one of our agents.Thank you for bringing this to our attention. We are always working to improve processes, as it’s our top priority that our guests have a great experience from beginning to end. If you would like to speak to someone about your experience, and/or to review your booking, please let us know and we will have a representative contact you.
Updated review: March 24, 2017
I understand the resolution given however the customer service to get such details changed and the wait time is the reason behind losing 1 star.
Original Review: March 20, 2017
We were so happy with the experience and price given! There is a few grievances AFTER the fact though: The flight communicated was not seen or given a fair enough warning it is an overnight flight. Wait time on the line to change the flight is ridiculous - 22 MINUTES - as is the price change. Airport transfers SHOULD be inclusive for a ALL INCLUSIVE PACKAGE. No bags booked with the flight? I still don't have confirmation on this nor can understand why not even 1 bag is allowed?!

Hi Terry,
We hear you and understand, but all flight information, as well as your complete itinerary are clearly stated in the trip summary and in the terms and conditions which must be agreed to before booking. If you check out your Guest Voucher you will be able to view this information as well. Please let us know if we may be of further assistance. Thank you.
Reviewed March 20, 2017
I've booked my vacation with Bookit twice now, their customer service is outstanding and their rates are even better! My questions were answered immediately and with professionalism. I love their new pay delay program, it makes booking a vacation a breeze. I recommend them to everyone!
Reviewed March 20, 2017
The deals offered were unbelievable - and I say this after visiting numerous websites. I was also able to get a comparison between Hawaii and Alaska. I was impressed with the available selection of hotels offered in conjunction with flights also. Booking was effortless as well.
Reviewed March 20, 2017
Very helpful in clarifying some points, by far the most reasonable prices we found for direct flights and stay. Looking forward to the Cancun trip in the next few months. Was able to get 2 families all set with flights etc... though when trying to book together price jumped we were able to book separate for same great rate.
Reviewed March 20, 2017
So far BookIt.com has been great! I love being able to view all the options. I wish that it expanded the search a bit more but the deals are amazing and outside of a few detail issues its been easy and enjoyable. Being able to book flights for two separate people is a tad challenging. It would be great if they could depart and return from different airports. As it is, I have to drive 5 hours just to save myself having to make two separate bookings and only needing one room. In addition a lot of resorts show "all-inclusive" but they really are not. They only cover the room and flight. Most of us include gratuities and food in that description but the listings are very clear when you open them. Thank you allowing me to make great memories!
Reviewed March 20, 2017
I was booking for my cousin's wedding and of course I had my credit card in hand as I expected that the total would come to more than $2,000, I saw the total and sighed, however as I was going to submit my info there was an option to PAY Delay. This means I only had to pay like 780 for today and get charged 3 other payments. I think this was super convenient.
Reviewed March 19, 2017
Got the best price on a vacation package. I would recommend this site to family and friends. It was worthwhile finding this site. We had been searching for the best prices to vacation in Jamaica for six members of my family and BookIt.com had by far the best hotel prices and the most lowest airfares that didn't require a 10 to 12 hour delay in flight connection.
Reviewed March 19, 2017
I used this service today because the price was superior. However, it was extremely frustrating because the site was not working and I ended up having to call and re-book everything over the phone. Specifically, the site kept saying there was an error when I tried to complete the reservation. The error message indicated that I was missing address information. I must have re-entered the address info 5-6 times in the required fields and triple checked. Nothing worked. I'm certain there was a bug in the process. Hope that's helpful...
Reviewed March 19, 2017
So happy I stumbled on this site! Great deals, well spelled out and doesn't seem like there are any "hidden" catches. Hopefully my booking pans out and everything goes accordingly. Def recommend based on booking experience. Will update if anything changes once our trip arrives!
Reviewed March 19, 2017
Wonderful customer service!! Great deals and pricing!! I've booked with Bookit before... Will not be the last!!! Customer rep was very friendly and informative! Helped us when booking our trip! If you want a great trip experience, when booking. Choose Bookit!!!
Reviewed March 19, 2017
We wanted to take our kids somewhere for spring break. We didn't have any ideas of where we wanted to go or what we wanted to do. Getting on BookIt.com made it so easy for us. Everything was right there. Really easy, didn't have to think much. Would recommend this to family and friends. Thanks BookIt.com!!!
Reviewed March 19, 2017
The BookIt website is laid out perfectly. I had no problem finding a hotel and flight together. I feel like with using this site I got the best deal because everywhere I've looked it has been way more than what my total came out to be even with all the activities that I added. I will definitely be using this service again.
Reviewed March 17, 2017
I booked my hotel in the Bahamas through BookIt.com and got the best price and fast, easy confirmation. I even call bookit.com first to ask a question and the operator Steve was very knowledgeable, courteous, and even sent an email summarizing what we talked about to make booking even easier!!! Highly recommend bookit.com.
Reviewed March 17, 2017
Just booked a trip for the summer through BookIt. It was very easy to use and more importantly, they had the lowest price. I did lots of research to find the cheapest option but BookIt was cheapest. And they have coupons and specials available for signing up. Will definitely use again.
Reviewed March 17, 2017
Kimberly was excellent, great customer service. Would definitely recommend this website. I recommend it to my aunt. She also booked through you all. Great customer experience from my agent Kimberly. She truly helped in making my day. Thanks for all your help in planning our family trip to Jamaica.
Reviewed March 16, 2017
Will do a better review once we see how the (upcoming trip) goes. Do want to say the gentleman that booked this somewhat difficult trip was AMAZING!!! My girlfriend did all the work booking this trip but said how wonderful and patient he was.
Reviewed March 16, 2017
Very Bad Experience: Customer service was having trouble communicating due to language barrier. (Can't speak English, hard to understand.) Also mistake were made with the booking for hotel. My online reservation didn't go through, I had to call customer service to get a confirmation.

Hi Rola,
We are sorry to hear that your experience was not up to our high standards. If you would like to review your booking to be sure all is correct please let us know and we will have a representative contact you. Thank you.
Reviewed March 16, 2017
Your employee was knowledgeable, friendly and professional. Without them I could not have made my choices. I have booked through you before and I think you will be my first choice from here on for my vacation needs. I wish you could upgrade me to a room with a larger bed, if possible.
Reviewed March 16, 2017
I have to say that I was pleased in fact extremely pleased with the representative who assisted with my reservation. It was nice to speak to a human who sounded normal. I do not remember his name but he came across as authentic and kept me at ease with my reservation. He searched for the best deal for me and my family that includes two twin boys and an adult sister and husband. I am very pleased with the final charge and cannot wait to go on holiday soon. The reservation representative was awesome! Great work BookIt!
Reviewed March 16, 2017
Phone representatives were very helpful and insightful. Booking online was confusing to me, but they took the guess work out of it and they found what worked best for me and added understanding of resort. If all goes well on vacation, I will recommend this site to all!
Reviewed March 16, 2017
The gentleman that helped me was very nice and everything went smooth. I felt like I got a good deal to Cancun. My only wish is that I wish you had discount for single people. Would have loved to stay an extra day.
Reviewed March 16, 2017
All inclusive booking in Punta Cana - Great experience! My agent was so helpful and even found a coupon to lower my price. My trip is several months away so I can comment about everything in my contract but I have no reason to believe it will change.
Reviewed March 16, 2017
Booking my trip was super fast and easy plus the pay delay option is amazing and made it very stress free to book. So I would say so far so good. We leave for our trip next week and are really excited.
Reviewed March 15, 2017
BookIt was so fast and easy, I had to call several times due to my error and everyone was so kind and accommodating. I will use them always every chance I get. I would recommend to my family and friends, in which I did on this trip because another couple is going also.
Reviewed March 15, 2017
Bookit.com was very helpful with planning my upcoming trip to Jamaica. I do suggest calling and speaking to a travel agent to book your trip. They were very helpful and answered all my questions. All of the representatives I talked with had a thick Caribbean accent so be sure that they read back to you the information that they take. Other than that- Highly recommended!
Reviewed March 15, 2017
The rep added an extra day on the trip and once I caught it while still on the phone with the rep after checking email for confirmation. She said she had to cancel the entire reservation and re-charge my card again as oppose to applying the funds to the new reservation. Also I had to wait 7 to 10 days to see credit and that I would lose out on my $10 deposit.

Hi Nathina,
We want all of our Guests to have a wonderful experience and do our best to help you get exactly what you want so we're sorry to hear about this. If you would like to review your new booking to be sure all is correct and to your liking, please let us know and we will have a representative contact you. Thank you.
Reviewed March 15, 2017
I found what I was looking for quickly and was able to book it super for advance to get the best rates. Now just have to wait till September to see how the whole vacation goes and I will redo my review then. Jamaica here I come.
Reviewed March 15, 2017
I cannot say enough great things about Chad. He helped us with a complicated booking for Playa del Carmen, and made sure we got what we wanted. He was so helpful and friendly and we couldn't have done it without him!
Reviewed March 15, 2017
I am pleased so far with the booking, hopefully the rest will go okay... I guess how the rest of the package works out remains to be seen. The only problem is the flight is not nonstop which would have made the trip easier.
Reviewed March 15, 2017
A very user friendly site with clear instructions. Seems like a brilliant site to achieve fair prices. A site I hope to use more regularly. Though concerned that payment would be difficult from the UK everything appears to have run smoothly. Though I thought the booking Itinerary could be more comprehensive.
Reviewed March 15, 2017
When I tried to make my travel plans on the site, I was getting frustrated. I would get a white blank screen after I completed all inquiry. I wanted to make sure I was not going to get charged incorrectly. After I called your Customer service Number I was very pleased with the young knowledgeable employee that assisted me to complete my travel plan. Very Courteous and polite.
Reviewed March 15, 2017
I found you through the internet and decided to give you a try for my upcoming travel plans. This is the first time I used your website and pretty easy was able to book my hotel and airplane flight for my trip and your site had the cheapest rates from the other well know sites. Appreciate it!
Reviewed March 15, 2017
It is my first time booking using bookit.com. So far it was easy and got some nice discounts. It lets you go into every hotel and check their reviews and pictures. It also lets you change for other flights that are more convenient. It's an easy process. I will give a full review after my trip.
Reviewed March 15, 2017
I'd like to say I've been traveling for the past 5yrs and there isn't a site on the web that I'd rather go to other than BookIt.com. They've got great deals, packages you can't find anywhere else and they work with you in regards to payments.
Reviewed March 15, 2017
The customer representative was very nice and very helpful, and my reservation was done in few minutes and I'm very happy. Thank you. Ok, I didn't have to wait on the phone for long time, my call was answer promptly. Great service. Next time I'll call you.
Reviewed March 15, 2017
We looked at every site imaginable before booking through BookIt.com. Trust me - all the sites are going to give you the same deal +/- a few dollars. BookIt.com's website is far superior to all other sites we used and made the process as stress free as planning a vacation can be. Looking forward to using BookIt.com again!
Reviewed March 15, 2017
Called and received excellent customer service. We had an issue with a flight (Booking trip to Jamaica) and our representative fixed it in no time flat. We needed a specific flight and wanted a specific time frame. She was able to get us exactly what we wanted. Using them from now on.
Reviewed March 15, 2017
I was online trying to book a trip and had an issue with the flights. I called in and Shelley was very helpful. Booked my trip in less than 15 min. And it was at a better price than I had originally found. Thank you!
Reviewed March 15, 2017
My bank blocked my final payments due to weariness of fraudulent activities due to repeat charges of the same amount so close in time. I called my bank to approve the charge then logged into my BookIt account to run payment. The system wouldn't allow me to pay in full. The only option was to add a new card or to change the date. I selected the same card and the same date then pressed save; there was never a second attempt to charge the card. At 10:30AM I received an email from a customer service rep stating that my charge had been declined and that a payment had to be made by COB. I replied to the email explaining why the card was declined and given permission to rerun the payment but I never received a response. After a few hours of not receiving an email response I tried to call into customer service but received an error message.
At 10:15 PM last night, I received an email stating that my trip had been canceled. I immediately responded to the email with a screenshot that I sent the rep but no response was sent. This morning I called into customer service and was told that my trip had been canceled and there was nothing that I could do because it was my fault that the payment didn't go through. After asking for a manager, the service rep finally put me on hold to see if the original resort still had my room. Unfortunately, they didn't. The rep told me that BookIt would accommodate me by allowing me to book another resort and nothing else. Once again I asked for a manager.
Finally, a manager came on and repeated everything that the rep stated. That it was my fault that the final charge wasn't processed and that I should've tried harder to get in contact with them. After explaining that I emailed a rep, providing the rep's full name, the manager informed me the rep never received the email. I asked for the manager's email so I could forward the email to her as well. Unfortunately, she stated that she didn't receive the email either. Attached are screenshots showing both emails. After constant back and forth the manager said my only option would be to book another resort and if there's a difference that I would have to pay for it. I asked how BookIt would accommodate me for this and I was frankly told they wouldn't.
I planned this trip for a birthday getaway with my girlfriend at a resort that was highly recommended by a friend. Due to the cancellation, I am now staying at a resort that I have no know knowledge of, in a lesser quality room. I planned to book a trip to Jamaica via BookIt in April for my girlfriend's birthday but I surely will not be supporting this company again.

We hear you and understand, but all PayDelay information is clearly stated in the trip summary and in the terms and conditions which you must agree to before booking. In looking at your booking now, it states that your booking is contingent upon completion of the payment program and all payments must be processed successfully. If you check out the "Terms and Conditions" on your Guest Voucher, you'll be able to view this information yourself as well. If you find that you need further assistance before your trip, please let us know. Thank you.
Reviewed March 15, 2017
I am very pleased with our reservation through Bookit.com. They had the best rates and are super friendly and helpful. I would definitely use them again and I am going to tell all my friends to use Bookit.com. I am so excited because this my birthday vacation trip.
Reviewed March 15, 2017
This is my 5th time using Bookit.com. I have never had an issue and I prefer this site over other because everyone has always been very accommodating so far. I recommend Bookit to everyone I speak to. If all goes well I plan on using this site more often.
Reviewed March 15, 2017
The booking was easy and I love that I am able to pay in installments and everything is all inclusive. I see that this is a five star resort that with many activities to partake in, including water sports. I can't wait to travel and surprise my best friend with this trip.
Reviewed March 13, 2017
Easy to book. Love the delay pay option as our card has a daily limit and so the lady that helped me when I called customer service was great at allowing me to switch to the delay pay option without any problem and I was able to pay the balance the following day.
Reviewed March 12, 2017
Beautiful resort - El Dorado Casitas. We stayed in infinity pool room which is on second floor. Beautiful room, but two long sets of stairs. We both have bad legs and backs. Was a slow process for us to get up two flights of stairs. Talked concierge and he moved us to a lower walkout room. Had our own pool which connected to a lazy river. Was our 60 anniversary and by staying in the casitas we got complimentary dinner on the beach and breakfast in bed. Everyone was really friendly and helpful. Beach and grounds were beautiful but the resort is not for the handicap. Lots of stairs and steps, to the rooms and restaurants. We just took one stair at a time and we made it, but we used room service quite a lot and it was great. All in all, I would recommend this resort unless you are really handicapped.
Reviewed March 12, 2017
I love using the website/app. It easy to use. The ability to search and compare hotels and resorts not to mention the pay delay option is great. This is the 3rd trip I have booked through BookIt.com. I also like the emailed itinerary.
Reviewed March 12, 2017
Two couples purchase flights and all-inclusive without an issue. The web pages were easy on the eye and processed quickly. Additional info about the flights or location were easy to access and read. Processing and notifications were quick as well. Haven't really experienced anything smoother. Only objection is the price of their insurance to obtain a refund which we chose not to pay.
Reviewed March 12, 2017
The agent I spoke with was amazing. He was very helpful. He knew exactly where we should stay for the best experience. He found us an amazing price and help me navigate through all the choices. We will definitely use Book It again.
Reviewed March 12, 2017
Extremely difficult to work with. There was a mistake made when booking our trip. It took 4 solid hours and 8 phone calls to book it, then resort, then book it. I finally demanded a supervisor. I was told one was not, and would not, be available to speak with me. Finally after 87 minutes on hold, I spoke to her. She looked at the email from hotel... Problem solved. It was ridiculous.

Hi Sabrina,
We're very sorry to hear about your poor call center experience and apologize for any inconvenience or frustration you may have experienced. If you would like us to look into this, please let us know, and we will have a representative contact you. Thank you.
Reviewed March 12, 2017
Worked great. No problems at all with our booking, and we feel like we received a great deal at a great price! Our flights, hotel and all details were arranged and received as stated and the price was much lower than we could have accomplished booking everything on our own.
Reviewed March 12, 2017
I have used several other hotel bookings in the past, but now I always go through BookIt.com. Their pricing beats them all, customer service, always very professional. So pleased with this site and highly recommend it to all my friends and family!
Reviewed March 12, 2017
I have been searching for the perfect honeymoon for months now and I finally found it on BookIt.com which had awesome prices that I could not pass by. Thank you! We cant wait to enjoy this awesome trip. I will definitely use BookIt.com for all of my vacations now.
Reviewed March 12, 2017
I became a little confused on my booking which was so last minute. I had to call BookIt.com and Rachel was helpful and most importantly patient with me. She took her time to make sure I understood everything on my reservation. In this fast paced world I truly appreciated her kindness. I would recommend this company in a heartbeat.
Reviewed March 12, 2017
I mistakenly clicked for the travel ins and called BookIt immediately. Without warning me the rep sent me to the ins co. I asked the rep that since I am a good customer that they should help. She didn't. I spoke with AIG rep. Told can't be done on phone. Need email sent. Bookit did not help and lost customer.
Reviewed March 11, 2017
This is my first time I booked with Bookit and registered as a member. I am a travel agent for 32 years. I always booked with Expedia for clients and my own family. I booked with this agent. I on hold for almost 1 hrs , and it keep not processing due to the return flight. I have to give him six of our names over and over again. For 5 times I spell out our names. When he finally get the booking done and send me a copy, I was still on hold with him. I looked on my email and I told him, my first name FRANCE is wrong. My first name is Frances. Worse my husband last name is completely wrong. His last name is TAN. He told me it is his mistakes and he will fixed it and send me update. I waited till next day.
Next day, I call AA and nothing change. I know as a travel agent you have 24 hrs to void and fixed the name. He did not do anything to it and expect us to fly with my first name wrong and my husband last name completely. I have to called customer service and I waited another 1 hr to get someone on the line. The Ticket dept Mr ** answer the phone and told me I need to pay extra charges to change my husband name. I was very upset. I said, I gave the guy who booked to me 5x spelling my name. He admit it is his mistake and he said he fixed it but he never do it.
Then Mr ** said to hold on and will try to fixed it and he did it for my husband name. I said "you can void and change the name with no charge as I know as a travel agent. You have 24 hrs". He said he can do for my husband. For my first name short of an "s", he has to wait till it is not able to void and will fixed it Monday. At this moment my name is not fixed yet. I said "why don't you void my ticket and fixed my name". He said he can only do for my husband but I have to pay fare difference. He said it is only 1 "s" missing. I said why I have to pay fare difference when Bookit agent makes the mistake. He assure me Monday I will a e ticket with a correct name.
I am waiting and I am very upset. The agent who booked the reservation, I asked him many time, I said all our passport have middle name. He keep telling me I do not need middle name and refuse to take it. So if I have problem with the airline, Bookit is responsible. I never have a problem booking with Expedia agents for any tours, cruise, package at all for the last 8 years. I need my name to be fixed by Monday 3/13/17. Call to serves existing clients must be fast. Waiting 1 hrs to have someone to answer is NOT ACCEPTABLE. I do can say Mr ** who helping with my flight are very polite and doing his best to help me. So I wait to see if he fix my first name from FRANCE TO FRANCES by Monday as he promise. Thank you.

Hi Frances,
We want your experience with us to be enjoyable and smooth as possible, so we are sorry to hear that we did not meet your expectations on this experience with us. If you would like to review your booking to be sure all is correct and to your liking, please let us know, and we will have a representative contact you.Thank you.
Reviewed March 11, 2017
I had to change the dates of my booking by only 2 days due to an impending Nor'Easter with lots of snow. Changing the flights with no fees was so easy -- I had to deal with the airline directly. Changing through BookIt for the hotel took me almost 6 hours on the phone before I finally made the arrangements without losing money on "refundable" rooms. I was really disappointed and also really angry that it took up my entire day.

Hi Mary,
We know your time is valuable so we are very sorry to hear this. Please accept our sincere apologies for any inconveniences you experienced. We take on board all guest feedback and will strive to improve all areas of our service through your constructive comments. If you find that you need anything else before your trip, just let us know and we will have a representative contact you. Thank you.
Reviewed March 11, 2017
Your site had exactly what I was looking for. It was very easy to use and book travel. I like the fact that you can break it down into payments if you choose. The other sites do not offer this service. I searched all the other sites and yours was the best deal (Cabo Vacation) around! Thank you BookIt.com!
Reviewed March 11, 2017
I originally booked my trip as a non-BookIt.com member. The price was very high. The customer service rep was extremely helpful and assisted me in signing up as a member to benefit on the member pricing. Thank you for making this affordable!
Reviewed March 11, 2017
Great customer service! I was having difficulty booking multiple people as I wanted to make sure everyone room details would be met and just one quick call I was to get right through with the expertise I needed! Thank you BookIt. Can't wait to use on my next vacation.
Reviewed March 11, 2017
I can always rely on Bookit.com for the very best prices saving us about $300 per person comparing to other sites. This is about the 4th time, and always pleased. I tell all my friends to check it out!!! The same hotels are always less expensive on this site, and they are the only ones that have payment plans if needed. Love it!
Reviewed March 11, 2017
There was a mistake on my son's name while booking. Trying to change it was a nightmare! When you call they say they're closed unless you push the button that you're booking a trip - then they answer. I was on hold for hours!!! There isn't a supervisor available and they tried to say it's the airline's responsibility to fix it. NEVER AGAIN!

Hi Kimberley,
We understand your frustration, but unfortunately we do not have control over the airlines name modification policy as all airfare is subject to Federal Aviation Administration and the issuing carrier's rules and regulations. This is stated in the terms and conditions which are available for review prior to booking. In order to complete the booking, you must agree to all the terms and conditions that are displayed. If you check out your Guest Voucher, under "Airlines Terms and Conditions" you will be able to view this information as well. Thank you for taking the time to review us.
Reviewed March 11, 2017
Very useful as well as helpful with great prices include both flight and hotel. I will recommend this website to a friend or family member at anytime. Appreciate the useful information that I gained as well. Not only will the hotel prices great but the flight prices were great as well. I'm surprised I got a hotel for as cheap as I did. My hotel is actually three stars, I haven't actually gone there yet but they have OK reviews
Reviewed March 11, 2017
Well, I will say we got one of our choices for about half the cost of the other booking sites. For some reason cost was $10 more than the price listed when we paid but $10 is not worth complaining and I might have missed something. Some airlines flight were cheaper but they charged high fees for carry-ons so just be sure to look at the extra fees, etc. Otherwise very happy so far.
Reviewed March 11, 2017
I checked my email reservation as I was on phone with BookIt and the wrong dates were put in. Now I am waiting for another call to make sure the dates are confirmed with the Moon Palace. I know mistakes happen but this is crazy just to add 2 more nights to my reservation. Plus the price is a huge jump from my initial package. We have used BookIt number of times but this time not too happy! Let's just hope my dates are adjusted as I already paid fee.
Reviewed March 11, 2017
Canceled and rebooked my room 3 times. Charged my card over $12,000. I arrived and the hotel had no reservation for me. Worst vacation ever. I will never book on this site again. This site is a scam. Worst service ever. I was on the phone for my bet 3 hours. I can't deal with this anymore.
Reviewed March 10, 2017
I was going to add luggage to my flights for our family vacation 30 days ahead of vacation. I had received 4 emails that directed to the website on flight changes, which were minor time changes since I booked in November. I called BookIt for my Frontier flight code, to add luggage to my flight. They told me that one of the flights on the return had been canceled and we had no flight back from our trip but could return 2 days later! They said we were emailed this notification. They said to call Frontier. I called Frontier and they said they emailed BookIt about the cancellation of flights. I had to cancel the flight with Frontier and find my own airfare to Cancun within 30 days of the trip! I thought this is why I booked with BookIt!
This could have been a complete disaster for my family if I had checked even later and not been able to find a flight or paid an even higher price for airfare. There was no email sent to me on a cancellation. I triple checked this. This is extremely poor service to leave a customer hanging on flights. Never again. I will book directly with airline. This was my second time using BookIt. The first time I had no problem.

Hi Jim,
As a company, we do strive to meet the needs of all our guests, so we’re very sorry to hear about your experience and apologize for the inconvenience this may have caused you. Please know that flight schedule change emails are sent as a courtesy, and we recommend that guests check with airline directly for schedule changes. This is stated in the terms and conditions which are available for review prior to booking. In order to complete the booking, you must agree to the terms and conditions that are displayed. If you find that you need further assistance just let us know. Thank you.
Reviewed March 9, 2017
This will be the second time we go through BookIt, for our vacation and I love it! It's a reliable site and easy to use. The flexibility of payment plan is very convenient. It's a one stop shop. I was able to book a flight, hotel and car rental. I will definitely recommend to my friends and family.
Reviewed March 9, 2017
Using this site was so easy to use. I had compared prices of other travel sites and this site offered the best prices, and the best airfare choices than the others. Descriptions are clear, lots of reviews to check. I do wish there were more room descriptions or choices to pick ocean view or garden view but that may be a hotel restriction. Overall highly recommend!!! I will write more after the trip.
Reviewed March 9, 2017
My family (7) of us with my parents booking a trip for 2 weeks all booked a family vacation with Bookit.com. In our vacation planning, I'm the only one who will be going as a single and not with a guest. I find it extremely unfair and disappointing that your site discriminates against singles. My entire family, because everyone is going with their spouse was able to take advantage of your $200 off 7 nights or more. Because I'm a single, it was a higher cost (which I understand) but to not be able to take advantage of the same discount is unfair and discriminatory. Your site should be more inclusive of others besides couples. Thanks for allowing me the opportunity to provide feedback that may or may not help others in similar situations in the future.
Reviewed March 9, 2017
Discount codes do not work. Several times I tried to apply the discount code sent to me. Either there was no place to enter the code or it came up invalid. Even calling in and speaking to customer service did not help as they could not apply the code either. Very frustrating!
Reviewed March 9, 2017
The site was very informative and easy to understand. This will be my first trip to an all inclusive resort so hopefully everything is as promised. The place looks amazing. Highly recommended for anyone looking for a beautiful getaway. Thanks BookIt.com!
Reviewed March 9, 2017
Unable to see total booking and pricing. Please explain pickup from airport to RIU all inclusive hotel in Ocho Rios and return to airport. May I have the breakdown on pricing. I am unable to see the difference on airfare and resort. Please send a breakdown if possible. Thank you.

Hi Chanel,
A Team Member will be in contact soon as soon as possible to assist you with your request. If you need anything in the meantime, please let us know. Thank you.
Reviewed March 8, 2017
Bookit had the best deals over Orbitz and Expedia by over $100 a person. The only issue I see is I'm less than 24 hrs away from my trip and have not received confirmation or printable tickets or any emails for that matter. I'm sure it will be fine and worth the savings.
Reviewed March 8, 2017
Your representatives were very helpful and courteous, I had to book over the phone because my traveling companion and I are departing from different locations. They worked clearly and carefully with me to ensure all the info was correct. Thanks for making it easy!
Reviewed March 8, 2017
This is our 4th vacation booking through BookIt.com. The agents we have worked with have been very informative and helpful. Their booking process was fast and our vacations have been wonderful. We have searched many sites for vacation deals and bookit.com has always had the best deals. We will continue using BookIt.com for our future vacations.
Reviewed March 8, 2017
Booking was okay, but it's hard to believe that in a company in this day and age would charge $25.00 per person to cancel a reservation!!! Half an hour after booking and canceling, I was charged $50. These guidelines need to be revisited!

Hi Patricia,
We hear you and understand, but all cancel fees are located in the lodging terms and conditions which are available for review prior to booking. In order to complete the booking you must agree to the terms and conditions that are displayed. If you would like to speak to a representative about this, please let us know. Thank you.
Reviewed March 8, 2017
From beginning and hopefully to end it has been a wonderful experience to manage travel this way. BookIt is almost having a personal travel agent. They are there to meet your needs. Recommendations for things not thought of come in handy. Thank you!
Reviewed March 8, 2017
I've never had such an aggravating experience trying to book a flight. Customer service was horrendous and the manager I eventually spoke with couldn't have cared less about the problem. It seemed nothing went smooth and then I was expected to pay for mistakes on behalf of BookIt. (They misspelled one of the last names wrong and said there needed to be an investigation to determine if I'll be charged. I think I know the spelling of my mother last name.) I was incredulous. I'm still waiting for my refund which I was told will take 10 business days!!! Also was hit with a cancellation fee. Between my cancelled package and my girlfriend's cancelled package which was 4 people total, BookIt loses over $4000 for being petty and poorly run. I would never use this site and will recommend others not to as well. Two thumbs down.
Reviewed March 8, 2017
I just had a long conversation about my modification of my stay in the resort. I like to switch 2 nights to 1 night in the same hotel. The guy cannot explain clearly at all. He promised that he is going to send me the confirmation about my switch from 2 nights to 1 night. Over the phone I confirmed with him many times that I supposed to have my fund of 301.50 to my credit card account. That should be original cost I paid for 2 night. USD807 minus new booking cost for 1 night USD480 minus modification fee $25 = USD301. I asked the guy to confirm it via email. I am requesting you send an official email to confirm my refund amount ASAP.
Reviewed March 8, 2017
I booked the JW Marriott in Costa Rica with Bookit.com, 2 rooms for 8 nights. They sent me a confirmation. I booked my airfare accordingly. A week later they called to say the hotel will not acknowledge my reservation and that my confirmation that Bookit.com meant nothing and I no longer have ANY reservation. When I called the Marriott they said that they could not find my reservation and I should not have booked through a 3rd party. I have 12 days to find a new hotel. All they offered me was a refund in 7-10 days - not even immediately! Worst company EVER!

We are always more than happy to help our Guests, so we are very sorry to hear this and sincerely apologize for any inconvenience this has caused to you. We would be more than happy to assist you in getting your travel plans back on track. If you would like us to do so, please let us know. Thank you.
Reviewed March 7, 2017
BookIt.com offered great choices and fares for our trip. It was extremely easy to navigate and everything was booked all in one place. Hopefully we will have a great time on our trip. That will be the cherry on top.
Reviewed March 7, 2017
The customer service rep that handled my booking was very respectful and extremely courteous. She was even able to keep the original price listed as prices went up. I would definitely call again to book another vacation. Now let's see how the trip goes. Thank you.
Reviewed March 7, 2017
I called BookIt to inquire about an All Inclusive Vacation to Cancun. Victoria was patient, knowledgeable and booked a fantastic vacation for my adult daughter and myself. She took care of everything from the Flight to and from, shuttle, fees, etc. Was able to make the flight to our schedules. This was an easy process. I definitely recommend BookIt.
Reviewed March 7, 2017
Andrea was extremely helpful and courteous while helping us plan one of our bucket list trips. She was very patient in helping us select our flights. She is very pleasant and very good at what she does. Thank you Bookit and Andrea for helping us with our adventure. Will definitely make Bookit our travel guide.
Reviewed March 7, 2017
The booking process was quick and easy, with a fair amount of information on the hotel; however, a more proper review would after we are checked-in. Assuming the reservation is executed without incident, we will be very happy with Bookit.
Reviewed March 7, 2017
Easy to book with lots of extra items!! I loved the fact that I could pre-book and pay for attractions and even Club MontoBay! Booked every hint on my phone. SUPER EASY! I loved all the pictures and properties descriptions. For our next vacation I will be stopping by and looking through bookit.com!
Reviewed March 7, 2017
Booking trip was pretty much easy. One problem was that when I tried 3 times it wasn't going through. Explanation wasn't clear because it listed about 7 or 8 items that could be wrong. System you narrow it down to the specific problem so it would be easier to correct.
Reviewed March 7, 2017
Very patient and knowledgeable. Josh help me get the best price for my money and took the time out to help me find what I was exactly was looking for! I will definitely be booking my next vacation again and they will price match. Nobody could beat their price anyways.
Reviewed March 7, 2017
My friends all booked the same trip and I booked my trip one day later and there's a great price difference- $200 more. It was hard for all of us to book at one time so we had to do it on own. But your prices should stay a bit more consistent. It was frustrating to find out you had to pay more for the exact same trip.

Sometimes when booking with air the issues you experienced may occur as flights are able to be booked by guests from all booking outlets. As a result flights will fill quickly and prices change quickly. If you would like to speak to a representative about this, please let us know. Thank you.
Reviewed March 7, 2017
Quick and easy! Great prices! Hopefully the hotel is just as great as how easy the booking was! Love the deals. Very impressed! I will recommend the site to anyone! The website is so easy to look through and maneuver. Of course I would love to see more coupons!
Reviewed March 7, 2017
Anita's help was incredible. It was awesome... Very helpful, and answered every question with a calm and peaceful answer. She walked us through every step we needed to take and explained our options and what worked better for us... She found the best deal for our family of 4 vacation.
Reviewed March 7, 2017
We always use BookIt.com. In my opinion the best company you will book with. We check them all, but always went back to BookIt.com. We have used BookIt.com for three vacations and plan to use them again. We would recommend them with high marks, top of the line company.
Reviewed March 6, 2017
The agent I spoke to was very informative and helpful with making my hotel accommodations for Riviera Maya. I was very pleased with his level of service. This is my second time using BookIt for our travel and have been pleased both times.
Reviewed March 5, 2017
I would have given a better star but... we have 8 people. We booked trip to Cancun at the Hard Rock and had used the Bookit.com delay pay to spread the cost over four months. The final payment was declined by our credit card company and we received an email from Bookit.com about this. We had until 9pm that night to get it paid. I called right away that morning to get the final payment paid. However that night we get an email stating our reservation had been canceled for nonpayment. The reservation was PAID IN FULL. I called to get this straighten out but the gentleman on phone didn't want to help, but stayed this would be forward to another department and we would be informed 24-48hrs. UNACCEPTABLE!
I called the next morning and nothing had been done and it was still canceled. The gal called the Hard Rock but there was no rooms (for our reservation and didn't offer an upgrade either) or they didn't want to help. Bookit.com did get us another hotel but we're not happy about it. Our trip with 8 people is over $22,000... that's no pocket change. I liked the website since we could book 8 people, but the end result is not a happy.

Hi Patrick,
We apologize for any inconvenience this has caused. In looking at your booking now, it appears that everything has been sorted out and you were fully assisted. If you find that you need further assistance, please let us know. Enjoy your trip to Cancun!
Reviewed March 4, 2017
BookIt booked one room for me which turned into me having 2 upon arrival. I was not able to cancel it myself and had to be on the phone with them for over an hour. Not what I want to do with my first hour after travel all day. The hotel that showed pictures of a hot tub had none and was under construction the whole week. I like sitting by a pool to relax while they use saws behind me.

Hi Bradford,
We are sorry to hear that you had these issues. In looking at your booking now, it appears that everything was sorted out and that you only have one room booked with us. Please let us know if you need further assistance. Thank you
Reviewed March 4, 2017
I worked with Kim and she was awesome. I made an error in booking the wrong Jamaican resort that I was traveling to for a wedding. Kim was able to help me correct the error including getting an exception for me on my wrong reservation. Kudos!
Reviewed March 4, 2017
Booking was easy and painless. Our last trip was amazing and this trip should be too. Pay delay is an awesome feature to have time to pay for a trip especially if you have multiple destinations involved for future planning. I would recommend this site to all of my friends.
Reviewed March 4, 2017
I booked my vacation with Chad. Very professional and friendly person. Thank you very much for your service. He provided all information that I need to know. He was very polite. I will recommend all my friends to use your company service.
Reviewed March 3, 2017
The site is easy to use. I really liked the rates by date feature to pick an affordable vacation package. The flights included were not a good fit and I needed to use KAYAK to pair a good hotel package with a cheap and non-stop flight option.
Reviewed March 3, 2017
Great experience booking. Thank you for great customer service. We look forward to our trip in July and will be referring our friends as well to BookIt. Thank you Willie for all your help and making these arrangements easy for us.
Reviewed March 3, 2017
We just arrived to our resort a few hours ago. Everything was just as advertised and then some. We are VERY pleased. First time with BookIt.com and they seem to have their act together. We'll post again at the end of our trip.
Reviewed March 3, 2017
This was an easy transaction and they even price matched another competitor while giving me a coupon. Simply amazing!!! I would highly recommend to a friend or anyone who likes to find a good deal. I am celebrating my birthday and the agent made note of it in my reservation.
Reviewed March 3, 2017
During our booking process for our vacation we had a cancellation of one of our friends. Could not attend. The gentleman taking care of our reservation was great so we decided to go somewhere else, and our agent helped us get the best deal and was really helpful. Couldn't be more pleased so far.
Reviewed March 3, 2017
Everything was smooth! I had no problems booking my flight or hotel. I think this was a very enjoyable experience. I would recommend BookIt.com to friends and family. I will definitely be using this site again to book future trips. Thank you.
Reviewed March 3, 2017
I booked for my sister-in-law. Everyone polite and helpful. When on hold the music is just awful!!! I had issues with the online booking and made an error when I booked. It was all corrected by cust. service and all is well.
Reviewed March 3, 2017
So, I find sorta what I want and everything goes through up to the "Book It!" part... and then... nothing! So, rather than re-book a second time (which I did a couple years ago, and had 2 trips for one day) and I decide to call the reps. Extremely helpful, no wait time, and I redid my trip and have a confirmation. Thanks, Ladies!
Reviewed March 3, 2017
I had booked half of our Staff Trip and was having trouble getting everyone (20 people) on the same flights. I called into the support line and Jeremy ** was extremely patient, professional, pleasant and SO helpful in making it happen!!
Reviewed March 3, 2017
Easy quick and had the best prices. Simple transaction and easy to find the right vacation spot. Highly recommend. It was my first time using Bookit and now I will make it my go to vacation finder. This was much cheaper and easier than going to a travel agency. And the customer service Representative were very helpful. Love you Bookit.com.
Reviewed March 3, 2017
Trip To Puerto Rico - The lady who helped was very professional and help me book the trip in a very easy and friendly manner. We had a traveler leaving from a different state and she was able to get him a flight from his local airport.
Reviewed March 3, 2017
Extremely helpful. Took her time to explain. I felt comfortable and was in the hands of a professional. The quickest and easiest booking I've ever done. Booking was easier than expected. The price was extremely fair. Especially for a last min booking for spring break.
Reviewed March 3, 2017
Overall nice to be able to book everything as a package and not have to search around. My only complaints are: 1. You don't have a way to compare selections side by side (maybe based on amenities). 2. You don't allow booking of two different type of rooms within a package. (This might be required based on the package's deals/prices, but if not then this should be a feature.) Thanks for the help on booking this trip.
Reviewed March 3, 2017
Good value on the trip and the sales associate was very helpful. The only drawback is not being able to use 2 cards and the price increasing. That is not good! I asked for future coupons or discount and they were not able to provide anything at this time.
Reviewed March 3, 2017
I'm planning my wedding this year in Jamaica! I was so worried about the hotel price, but this site has help me find the cheapest room possible. Thank you, thank you, thank you! I have recommended all my family members to download this app!
Reviewed March 3, 2017
I loved all the options and the great deals I couldn't find anywhere else. I loved how I could add other activities to do while on my trip that other travel sites I was on didn't provide me with. And when you sign up for BookIt you received coupons to save even more. I would highly recommend at anyone that is searching for their perfect vacation.
Reviewed March 3, 2017
My friends and I booked a place to stay in DR yesterday but we had to change the location today, due to scheduling conflicts. We were able to change the reservation to Cancun without any fuss or penalties. We were worried about having to make a sudden change so this was a wonderful option to have.
Reviewed March 2, 2017
I have used BI.com a few times now. This by far was the easiest booking to date. I already knew which resort I wanted to stay at but the travel consultant took care of the rest. I recommend the travel insurance. I had to be hospitalized in DR on my last trip, collecting on the insurance was hassle free. Highly recommend.
Reviewed March 2, 2017
This is my second booking with BookIt.com. The first booking I did I receive an error code that referred me to call customer service. I called customer service and it took me an hour to reach the correct department. The problem was with the flights... It seem as if the computer allowed me to book a flight that was out. My second booking was OK but the first booking alone with being on hold for an hour was horrible.
Reviewed March 2, 2017
When I booked my trip I was trying on different days and getting different prices which is expected. What I noticed when that was not expected was the charge of Taxes & Service Fees (See Below) was fluctuating for no rhyme or reason. I called and email for an explanation but went away feeling dissatisfied. I was told that I would have to pay $25 for a breakdown for something they charged me. I refused and they finally sent me a breakdown. They divided the 249.09 by 7 and that was the breakdown and to think they wanted to charge me $25 for that - unbelievable.
Now this is where I felt that BookIt.com was deceptive. They told me that when they offered the room at $90 per person that this did not include taxes on the room whereas the room that was $100 included taxes. This is not stated anywhere. If this is not a type of fraud then it is definitely deceptive. The person from customer service stated that they should have that noted. To explain the extreme that I am talking about look at the 2 examples below. It will show you that the room that I got for $90 pp cost me $249.09 whereas the room for $100 pp cost $53.51. That is a big difference. Also I just notice that the transfer from the airport is more also. I feel like this is a bait and switch. They offer a cheaper room price and charge you more in taxes or if you pay more for a room then they charge you less in taxes.
Beware of this practice by BookIt.com. All I know is that a tax is a tax is a tax. No matter who you are you should pay the same tax. Needless to say I want to state that their customer service was responsive but not helpful. People that I talked to agreed with me but they could not fully answer my questions because they know it is wrong. Hope this helps someone in the future or at least make people mindful of this practice.
Promotion Up to $400 in Resort Credits + Free GolfNightly Average $180.00 - 2 people room is $90 per night per person.
Taxes & Service Fees $249.09***
Total Amount Of Vacation: $1,596.07 (total amount charged)
Full Payment $1,509.09.
Roundtrip Transfer from Cancun Airport to Playa del Carmen TRANS $86.98.
Per Guest Nightly $100 per nightGuest 1: Adult $704.82
Guest 2: Adult $704.82
Roundtrip Transfer from Cancun Airport to Playa del Carmen $78.00
Tax Recovery/Fees $53.51***
BONUS Applied. Your BookIt.com Total $1,541.15.
Reviewed March 1, 2017
This is the first time using BookIt! I found it very user friendly and good overall value. I look forward to using this again to book vacations. This site offered the best package price for this trip on these dates. Dates were crucial as we decided to join family that had booked prior.
Reviewed March 1, 2017
Just booked a vacation for December 2017. Couldn't have got a much better deal for a brand-new resort. Many flight options were presented at booking along with excursion offers. Was able to add transportation from the airport right on the same screen for a cheap price. Looking forward to doing more business with them in the future.
Reviewed Feb. 28, 2017
BookIt was very helpful and made booking this trip to Cabo San Lucas very easy. The representative even called the resort regarding some questions we had about the rooms and elevators. Some friends of ours booked through them in the past and had a great experience so we decided to use them. Can't wait to get there!
Reviewed Feb. 28, 2017
Booking by phone for our Cancun vacation was effortless and rep was very informative about resort, a great help in making many of our decisions. BookIt will definitely be my first go-to booker for future trips. I hope my review of our trip will be positive too.
Reviewed Feb. 28, 2017
I booked a trip for a family member. It was very easy to navigate, prices were very fair. I would definitely recommend this site to a friend. I received a better deal than everywhere else I checked and the added extra discounts are a plus.
Reviewed Feb. 28, 2017
I recently booked a trip to Cancun through BookIt.com. After I booked I realized that on my flight to Cancun I didn't give myself enough time to catch my next flight. I called BookIt and they were able to fix the problem with no extra charge.
Reviewed Feb. 28, 2017
This was my first time using BookIt.com. I am normally an Expedia person. My wife found the same hotel for hundreds of dollars less on here even with my bonuses. I am looking forward to our trip and a new way to book future ones!
Reviewed Feb. 28, 2017
Yesterday was my first time booking with BookIt.com. I found the info on the web to be misleading. Example none of the coupons (bktsub150 & save100) could be use for my booking. It was hard to determine the location of the resorts I was viewing. Example I was looking for Ocho Rios but the site continue to show locations 30+ miles away. I called several times on saturday and sunday with questions and kept receiving a recording stating the office was close. Yesterday when I called and spoke to a person who was very helpful she was able to answer all of my questions, I was satisfied with that experience but not the online.
Reviewed Feb. 28, 2017
I had to call for customer service twice immediately averting book my Punta Cana trip. It was after midnight, both times I had awesome customer service. Thank you. We saved so much money on this trip, another thank you. It was a very easy site to negotiate my way thru. Letting me add excursions after I made my reset reservations is a bonus.
Reviewed Feb. 28, 2017
Rates on BookIt were the same or better than what came up on the hotel's website. It was a little confusing to figure out the differences in the room options once I got to that point in my booking. I appreciated the reviews. The start of my search was a bit challenging when I didn't have a specific location to go to and needed one to continue. For example, Mexico was one of our original possibilities, but we didn't know exactly which area of Mexico nor did we have a preference. I would have preferred if the site could have helped me to compare locations and prices based on other criteria rather than me having to open a bunch of windows doing the searches and comparisons myself.
Reviewed Feb. 28, 2017
Gentleman was very pleasant & accommodating, I can't wait to see how the flight, resort, transportation, and resort staff are. We all deserve to be pampered when we pay for a vacation. I hope this trip comes with a cherry & whipped cream on top!
Reviewed Feb. 28, 2017
Everyone was very nice. I wish I received the money back from my refund being it wasn't my fault. I forgot to add promo code. When I called to see if I can get it back they said no even though I booked a new vacation.
Reviewed Feb. 28, 2017
Loveee BookIt. They really do everything for you. Thanks BookIt. I would use BookIt every time I vacation. All I had to do was type in the dates and they did the rest. Now let's see how this vacation works out. I needed a vacation bad so I hope it's a nice hotel.
Reviewed Feb. 28, 2017
I'm thankful for BookIt.com. I'm a bargain hunter and big time comparison shopper. When comes to booking trips, I practically make myself go blind reading reviews of resorts (the great/good and the poor/terrible). I try to read between the lines of all of them and then make an informed decision as to which resort will meet our travel needs. I then use a few sites to see who will put together the best package for us. BookIt.com had the flights that we wanted listed right away (non-stop flights on JetBlue from JFK). It was easy to make the actual booking. It was great that the airport transfers were offered, as well as trip cancellation insurance. I loved the option to share the cost on another credit card. This makes paying for the trip easier because now no one owes the other person any money. Ah, stress free... it's really the way to be.
Reviewed Feb. 28, 2017
Using the website was very easy. We are looking forward to a relaxing vacation. This is the first time I have used the delay payment option. Last year we had a very horrible experience with a large company, which I will not name. Already I feel like we are in great shape with BookIt. Come and look forward to supplying a more accurate review once we complete our trip later this year.
Reviewed Feb. 28, 2017
The guy helping us seem to be new. He misentered a fair amount of information that it had to be redone two or three times. Hopefully everything works out for travel. I am hoping our next experience is smoother. Seem to take a long time to book it by phone.

Hi James,
We want your experience with us to be enjoyable and smooth as possible, so we are disappointed to hear this. If you would like a representative to contact you, and address your concerns please let us know. Thank you for your review.
Reviewed Feb. 28, 2017
I always use BookIt. They are my go to when I need a vacation! I love the deals and let's not forget about the pay delay! That is always a great option to have! I've booked at least four vacations using bookit.com and I will continue to use them.
Reviewed Feb. 28, 2017
All inclusive hotel reservations. I always feel comfortable and at ease booking thru BookIt. I have never encountered any inconvenience and I feel that they have great all inclusive hotel reservations offer than any other online travel agencies. The booking process is very easy to follow. I would recommend BookIt to travelers.
Reviewed Feb. 27, 2017
I found this app to be very easy to use and cheaper than any other sites. I look forward to this trip. The information was provided for step by step details. I enjoyed booking with BookIt.com. Optional choices are also available.
Reviewed Feb. 27, 2017
Professional, timely, clearly state in writing as well as repeat 2-3x via phone what you are booking. BookIt offered the lowest price available for my vacation! They also handled my date change stress free as well as stayed on the line to walk me through pulling up my new account and itinerary. Definitely will recommend BookIt.com to friends and family.
Reviewed Feb. 27, 2017
Was very easy to use and had reasonable prices to review for the resorts we were looking to book for our vacation. I would recommend this site over the other ones available like Expedia and Travelocity. We usually use a travel agent and spend over 50 extra dollars just for help with booking our travel plans.
Reviewed Feb. 27, 2017
Honestly I have never had such a blast as I did at the Grand Oasis Cancun hotel. Let's be honest, if you are a coming to Cancun to have a fun, relaxing, quiet family trip, then this won't be the place for you. This is more along the lines of a getaway, party zone for young people which was exactly what my boyfriend and I did. From morning to night we were at the beach which is only a few steps away from our hotel. How lucky are we to get an ocean-view room! Thank you BookIt for that! We were very worried from other reviews that the room wasn't going to be very good. I was AMAZED with how well and renovated the room was. A safe that worked, a fridge that was always stocked, AC blasting, and a flat screen TV.
Since we spoke Spanish we didn't have any trouble communicating. The workers did speak English or at least understood it, I never had any complaint about the staff or them not putting much attention to us. I do have to say the beer was very cheap and the drinks weren't that good so I do recommend that you go out and buy yourself something that will give you an extra buzz. The parties were amazing. We went out twice to the party zone and had a blast, and we also partied inside of our hotel too! What more can I say about this beautiful country? It is absolutely breathtaking. Although food was mediocre at best, the staff was very pleasant. Make sure you're okay with Tex-Mex food because that is all you will find at the resort.
Let me say again that if you are looking for a place to vacation and are looking to party then this is the hotel for you. My boyfriend and I actually went to visit the other Oasis hotels and they were very quiet and small compared to the Grand Oasis. Our nightlife was booming and you have your pick of 3 clubs at the resort. I can see why it can get crazy during spring break. We went at a good time which was in February. It was hot 24/7. I recommend this place to any couple/ friends/girlfriends trying to find a nice resort to tan and drink during the day and party at night.
Just a word of advice -- make sure you change your dollars to pesos. They will not give you change back in dollars and that is how you will end up spending more money as every store we walked in had a different currency exchange rate. (I don't know why.) P.S. Don't rent a car unless you have things planned and know where to go. There are taxis available 24 hrs of the day that pull up everywhere at the hotel and take you where you need to go. Take my word on it and don't spend unnecessary money like I did. Really recommend this place. It was the best week of my life.
Reviewed Feb. 27, 2017
Booked our vacation to Puerto Vallarta very easily. Needed to modify and that was easy too. Modified online with no problems, received modified confirmation immediately. Great detail, great value. Thank you for a great site and great prices. Will be using Bookit.com for future travels.
Reviewed Feb. 27, 2017
It was easy to book. Just took a few tries to find my destination (Aruba). Nice I can pay in installments as well. Hoping for a good trip as we have it been to the hotel we are staying at but have heard good reviews about the Divi Villages. Not wanting a bad room since we paid a reduced price is a real issue for us.
Reviewed Feb. 27, 2017
Drew ** is wonderful. He went above and beyond in helping me with my booking. I will make sure I contact him in future. He is a massive credit for your organization and I will recommend him to any of my friends who want to go to the destinations you cover. Please convey my many thanks for all his efforts.
Reviewed Feb. 27, 2017
The agent that I spoke with had a very hard time understanding my accent. We were on the phone for over 2 hours long, I gave him details of what exactly I wanted and he stated he couldn't find it. However gave me the hotel I requested at a higher price. I gave specifics about my flight information however he quoted what I requested then booked me for a whole other flight and airline. He ended up fixing it however I now have to wait 7 days for the initial payment to be refunded back to my account. But on the bright side I am looking forward to my trip. Per the reviews I'm going to love it just as much as the others did.
Reviewed Feb. 27, 2017
We did research on our trip and found BookIt was the lowest price and we went to lot of different sites and different dates and it turned out that BookIt is the cheapest from all of the competitors and the best flights.
Reviewed Feb. 27, 2017
This is the second time I have booked through BookIt.com and I have been pleased with both experiences. The site is helpful and responsive and easy to use. I love the option to pay in installments, this really helps to make the trip more affordable/financially manageable. The itinerary is emailed quickly and includes all the information needed prior to the trip. We can't wait!
Reviewed Feb. 27, 2017
Modifying the reservation should be a bit easier whether I call or go online and the exact cost should be listed for the modification. Also there should be an easy way to remove a rental car if needed as well.
Reviewed Feb. 27, 2017
There were great flight and hotel options to choose from! It was very Simple Booking, and this site offered Great Prices!!! I will be suggesting this booking site to others, as well as using this Booking site for future trips!!
BookIt.com Company Information
- Company Name:
- BookIt.com
- Address:
- 14521 Panama City Beach Pkwy
- City:
- Panama City Beach
- State/Province:
- FL
- Postal Code:
- 32413
- Country:
- United States
- Website:
- bookit.com
