BookIt.com Reviews

The website was extremely user friendly! Very informative and easy to navigate! I had some difficulty using my Visa Debit to book online, but a booking agent called me right away and was very helpful in helping me finalize my trip! Looking forward to Negril, Jamaica! Thank you!

My mother booked a girls' trip for us to go celebrate her recovery from brain cancer. She thought she was booking through the hotel but it was through BookIt.com. Shortly after she booked we found out her cancer was back and she was having seizures. We decided it would be best for her to stay close to her doctors. I called to cancel. I explained our situation. I knew from the confirmation email we received they would not reimburse the money. But we wanted to at least change the dates. They would not change dates. They would not credit money and for 2 nights it was $1900.00! They would not even change the name on the reservation so someone else could use it. My sister was on the phone for 3 hours with the hotel and finally was able to change the name. I would BEWARE of this company. I am a business owner and could not look at myself in the mirror if this was the customer service my team members gave.

The process was fast and easy. The wife is excited about our trip. The only thing that she did not like was the fact that pay delay did not come up. If this option was available it would have been an even better deal.

Really helpful, patient, friendly. Great personality!!! I travel with BookIt before and was really happy with my purchase that's the reason why I came back again. I have definitely recommend this site to family and friends. I can't wait for this upcoming trip!!!

This is my very first experience with BookIt.com. The website is easy to navigate and is one stop shopping. Everything went exactly as booked. Plane, hotel, transportation to and from airport. BookIt.com has earned my trust and I will definitely use it next time!

I had a GREAT experience in booking our trip with your company! Your website and booking procedures were VERY user friendly!! You had better pricing than the competitors I researched and I truly appreciated coupons you had available to use in addition to the discounts already given. I will definitely use your company again in the future!

Out of all the vacation booking websites this was by far the best deal and easiest way to book a trip! I found awesome deals, and was very glad to see that I could choose every option that we wanted in a vacation and it was so easy! I will definitely be booking all my future trips through BookIt.com!

The rep was very helpful in booking (hotel only) a large group of different ages as well as getting us the best price possible! Would use them again! The website was very helpful in getting a sense of the property and amenities.

I called and wanted to upgrade my room and they helped me get it done easily over the phone and save me some money. The representative was very nice and helpful. I got my confirmation email and everything looks good.

For some reason we were able to work with Chad over multiple calls as we decided on our vacation plan. Basically became best friends by the end. He was patient, informative and helpful. Definitely recommend. This is our second time using Bookit.com and definitely recommend.

Great prices and easy to use, even when I want to add something after the trip was booked, no questions asked. I'm very pleased with BookIt. Two thumbs up!!! I would recommend it to a friend, family or anyone. The customer representative was very polite and solved my request in a very professional way.

The agent Anitta was perfect. She managed to keep us calm, because we were so stressed trying to book the vacation for many hours. My husband was even crying and we were about to give it up. Then came this angel called Anitta, so polite and kind, with all experience she did everything right for our honeymoon. Thank you very much Anitta, we hope to meet you personally. You are incredible.

Never had a bad trip with BookIt. Great hotels, great time, no regrets here. Except I hate Spirit. Spirit has the highest fees, the dirtiest planes, the most expensive and they way overcharge other airlines have. The planes squeak like bad lawn mowers.

It is always a pleasure to speak with your Reps. Extremely knowledgeable and personable. Itinerary always organized and accessible. I think I've booked Nassau, Bahamas, Jamaica, New Orleans, and other through BookIt.com. Thank you very much for providing an easy booking experience.

The hotel price increased between me putting in the personal info and booking the hotel. My credit card declined and I had to pay the higher fee. The price should be locked in and should not change between me inputting all of our names and picking out seats on a flight.

Had an issue with the credit card (my husband accidentally gave me the old number); when it didn't go through, I got a call from one of your agents (I believe his name was Drew?). He walked me through everything and confirmed the flight and hotel that we wanted, and was able to complete our booking after getting an updated card number. He was thorough but not pushy, and pleasant to work with. Only suggestion is to change your hold music... Dear Lord please change it. But seriously guys, thanks for the help, especially Drew!!

I always try to book my vacations with BookIt.com. Not only do they make it extremely easy to book your dream vacation, if you wait for their specials you will save tons of money! Thank you so much for making my vacation planning as least stressful as possible!

Ryan was so easy to work with and he got us a great deal on a wonderful hotel. So nice to have all the arrangements made and now we can just look forward to being in Jamaica! Thanks so much for your service.

Good customer service. Very helpful. I loved how the website is easy to navigate. I always book my vacation packages with them! I would definitely recommend this website to others who are looking for great deals and it really is a package deal. Very good findings!

I'm disappointed that you do not accept PayPal as 1 of your payments any longer. Other than that I have always had a great experience with you in booking my trips to Mexico and the all inclusive vacations. Your customer service people are very amazing.

Our agent this morning was awesome. He was very knowledgeable and personable. We were on the phone with him for about 20 minutes this morning and got our entire trip booked. He was able to find great airline tickets along with the resort that fit our budget period. Definitely looking forward to our trip. Thank you BookIt for making it possible.

The first thing you do is pick your flight and then your hotel. After picking your hotel, BookIt.com switches the flight you originally agreed to to a cheaper flight without notifying you of the change. Once booked (with the flight you did NOT agree to) they try to charge you a cancellation fee. I personally do not recommend this company.

Easy to book a vacation at good prices. It has lower prices in comparison to other competitors. I would recommend using Bookit for other people due to ease of use. It was just a matter of pushing a few buttons and a few minutes to plan a family vacation.

I felt like the lady on the phone had an attitude the entire time when really I just wanted to receive the best deal for my hotel and be satisfied with the rate. Also I think your cancellation policy sucks. I didn't wanna cancel only modify and I was charged for that which is ridiculous.

I book with BookIt at least once a month for travel. They have improved tremendously with having people that will do all they can for you to live in a complete fairytale vacation. I would advise anyone to travel with BookIt!

We booked a trip to Ocean Maya Royale with friends for August 2017, back in Feb. One of our friends was unable to make the trip now (March) and I was afraid that money was lost, but I was able to re-book the trip and received a full refund their portion. It was quick and easy to book the trip and just as easy to make adjustments because of unexpected changes. Thanks BookIt.com!! Looking forward to a great trip in August!

When making reservations for our upcoming trip to Jamaica I spoke with a young man named Chad. He was so helpful and pleasant. It was fun talking with him and he made me feel comfortable to do this on my own, without a travel agent!

Everything was easy and all went smoothly! Would definitely use BookIt again! Because everything went as planned, there was no need to constantly be in touch, from the time of arrival till departure! Could not have asked for an easier vacation!

I booked my traveling package to Hawaii back in August 2016, and traveled March 23, 2017 to Hawaii. I booked it with so much time in advance to get notified if any changes occurred. Everything went well until we get to the airport and they tell us our flight has been changed. I was so upset because I did not get notified from anyone. Therefore, I called American Airlines and they told me the flight was changed back in December and it was BookIt.com's responsibility to sent me a notification. We had nowhere to go as it was 10:00 pm and we had checked out of our hotel earlier on that day. I was so frustrated because I had caught a cold and was blasting with fever. So, there was no option for us to wait until the next flight at the airport.

I was very happy to find a US based agent to speak with. I hate talking to heavy accent (foreign) sounding agents like so many call centers these days. It is in fact a deal MAKER in who I select. Also my agent was pleasant and professional. I made several reservations this same day VIA phone and all were great.

Great price on a 5-day vacation (Cancun Trip) through BookIt with an added discount. Membership was free. Very easy site to navigate and book trip. Was able to research and save different itineraries in the Member's "manage" trip folder until I decided on what worked best. Will definitely use BookIt again for my next trip.

I was very happy the way Drew ** helped me do my reservation. I think I got a good deal. I will definitely recommend Bookit.com to friends and family. That is the first time I am going to Punta Cana and Drew also helped me pick a good resort.

Wife and kids are very happy with the trip. The booking process went great! Little upset that could not get this trip for this price from an airport closer to me, but overall satisfied with the price.

The young lady that helped us was very sweet and helpful but she made a few mistakes and kept me on the phone for almost 2 hours. I told her it was for our honeymoon as well. I would think she would offer a complimentary upgrade or airport transportation for the long wait. She may have been new however I'm in customer service as well and this is the very first time I have waited so long on a call.

Booking our trip (Dominica Republic) was easy on bookit.com. Made reservation by phone and completed all information in a reasonable time. Angie was very personable and understood our desires for the trip. Have not gone on trip yet. Will know then if information on website is accurate.

The booking experience was great as usual. Our booking agent, Willie (**), did a great job. He was very thorough, professional, and patient. Our trip has gotten that much more enjoyable already due to BookIt and our representative. Thank you!

BookIt.com is so easy and convenient to book through. And the prices are outstanding! Whether it's for just a hotel or a flight or a complete vacation, they have it all. The prices are the best and the complete options of what kind of vacation you're looking for is outstanding!

I find the booking interface to be very simple and user friendly. Once the reservation is finalized, the confirmation comes in very quickly. Compares very closely with Booking.com, which I also use. It appears that the properties you list are usually non-refundable.

We tried to book a party of 8 together online with a representative but it was a lot of trouble - after 2 hours on phone just hung up and decided to book online ourselves. We would have liked to book 4 groups of 2 so we could get the 100 discount but that didn't work so we paid more.

Good experience, best price on the internet, easy to book all inclusive beach vacation. I do wish they took American Express but outside of that 5 star experience. There were a variety of hotel and room options. Descriptions, pictures and reviews were all helpful and I was able to book airport transportation with my reservation which was a plus.

Customer Service has been very helpful and kind. Helped my group find the best price for what everyone was looking for. Liked that all information was confirmed and if I had any questions that I can call back and ask.

I can't say enough about Elizabeth who helped make our arrangements from BookIt. She was extremely helpful and knowledgeable. However, the difference in price from first being quoted (and to watching the price) to when we booked a couple hours later changed tremendously! I have never seen this much of a change before and it was very disappointing. We realize the price can change, but in the amount it did was ridiculous. It was brought up it could be because of the airlines. That theory to us makes no sense because the other sister resorts did not change in price and we would fly into the same airport from the same origination. Overall I am very pleased with Elizabeth and her help. As for the price, pretty disappointed. May consider staying somewhere else.

Booking all inclusive in Riviera Maya with flight was easy and fast. Price for all inclusive was cheapest in comparison with other sites. Thanks to promotion ($200 off). Definitely will recommend this site for booking. I had a question regarding my booking and it was answered at 11.45pm by Bookit representative.

My booking agent took her time and reviewed every detail of my vacation package with me. I appreciate that she was very patient with me and answered all of my question. Thank you and I look forward to booking again with Bookit in the very near future.

I had to call and speak directly with a representative about adding a person to my reservation. The representative was very helpful in getting this change done to my reservation. I appreciated that fact that the representative called me back when the call was cut off.

Working with BookIt was FAST, EASY and painless... because I booked from Canada; I really appreciated the conversion calculator so I knew exactly what would be charged to my credit card. The only thing I would hesitate when dealing with BookIt is to really pay attention to the flight details as I realize I now have a 8 hour layover in the middle of the night. But overall it was great - I haven't gone on my Cancun trip yet so I will review again once I return. Hopefully there will be no issues!! Super excited! Thanks BookIt!!

Very easy process to book vacation. Representative I spoke to was very helpful and professional. The website was easy to use and was able to get all the information I was looking for. Will definitely use the service again. Discounts were also great.

I found that Bookit.com had many options which were fairly priced and the website is very people friendly. The pricing was very good. This is my second time using Bookit.com for traveling. The first time we booked our vacation for Jamaica and this time for Vegas; both time it was seamless. I checked other sites but Bookit.com was the best for pricing and options especially the flight selects. I would recommend using Bookit.com when you are ready to travel.

I loved booking my honeymoon through BookIt.com. They gave me some great prices and took care of the flight, and the hotel. There was a little mix up with my travel buddies' name, and there was an error that came up at the time of purchase. But everything worked out and they made sure that I didn't double book when I tried to buy again, so they saved me a lot of time and trouble in that regard.

This is my first time using BookIt and I found it to be very user friendly. I love having the option to pay over time which made it easier for me to book my vacation. I also found the customer service area very helpful. Thank you.

I am a huge fan of BookIt, but had trouble with an employee booking this trip. I contacted customer service, and the lady that I spoke with was extremely rude in her demeanor. I was attempting to get the "SAVE50" coupon applied to my trip and the employee stated that it wouldn't work on my trip because it was non-refundable but was not able to explain why. My trip met all the criteria for what the coupon said. The lady stated that the manager would honor the coupon but the employee was not able to give me the coupon code to apply it so I could book the trip myself.

We have used Bookit.com to book several vacations now. The site layout is easy to navigate. We have always been pleased with our results and the payment options are great too. We will use Bookit.com again and highly recommend it to our friends and family.

All the agents were professional and efficient. Very helpful! I thought it was an easy process all in all and I would recommend the website to others looking for an inexpensive getaway for fun in the sun. Will go back again the next time we want a vacation!

BookIt has always been a website that I refer to when I am searching for vacations. Love the Rate calendar checker! I wish more websites came with that type of help. I only wish the filters I set would stay when the page reloads. The booking process is easy, straightforward and reliable. The deals that they have are worth looking into, especially if you are on a budget and they almost always have coupons that you can use, whether it takes off $15, $50, or $100, every amount helps!

Elizabeth was very helpful. She just forgot to send my information about my car rental but other than that her customer service is immaculate. She explained to me all about the things I needed to travel. She had sense of humor and a people Person. You need to have more people like her.

Our booking agent, Elizabeth, was courteous and efficient. She answered all of my questions and was patient. She made sure that all of our information was correct. She was attentive and detailed in explaining all aspects of the trip. And even laughed at my corny joke.

I was booking online and could not get the right airline schedule I need. The representative help me all the way to book my trip. I will use Bookit again and recommend to my friends and relatives... Thank you.

I've been using BookIt for several years now and I am pleased to say I haven't been disappointed thus far. Most of the telephone representatives are always pleasant. The young lady who helped me tonight, named Endsroy not sure if that's the right spelling but she most polite and extremely patient. I really appreciated her customer service.

This is the 2nd or 3rd I've used Bookit.com for a big annual vacation. It is so easy to narrow down your parameters using the website tools and choose only what you want. I've compared same hotels, same days side by side with other sites, and BookIt has been cheapest even if other sites guarantee the lowest prices. I love BookIt, and will continue to use them for my vacation planning.

Purchased a vacation through BookIt with one of their travel agents on the phone. She was very helpful, informative and patient with my boyfriend and myself with our MANY questions! Only bad thing is flights and flight times change so frequently, I had been told a new time and flight change twice. (Cost was a little bit higher, but not much.) Thank you BookIt, can't wait for my vacation!

Gave me an amazing quote on flight and hotel... Come to find out it's a fraud!!! Could not honor the price of the flight!!! So I got stuck with a hotel that has zero cancellation policy and kept my 450$. Unbelievable! DO NOT RECOMMEND!

Easy to find what I wanted. Having somewhere to book everything at once was what I wanted. Liked the variety of offers they have. Good specials too. The transaction was easy. Looking forward to vacation. Thanks for making it nice and smooth.

The whole process of booking was easy. I made a mistake in my selection for my transfer from the airport to the resort and I called customer service. The representative was both helpful and pleasant and she made the necessary changes and was very informative with other options available to me. I have been on several all inclusive vacations before, but had never used BookIt before. I will definitely use it again and have already recommended it to a friend looking to book a vacation.

It was such an easy process and she really worked to get me the quickest flights and best price. We searched different airlines and dates to make sure we were getting the most for our money. They also had a coupon going on for a five-night stay that we added to our reservation.

My husband and I are very satisfied with BookIt.com. The site was very easy to navigate through and it was detailed in explaining all the terms and conditions. The site also gave plenty of reviews and photos. We have already recommended them to four other friends.

Both agents that I talked to were very helpful and very friendly. I would book with them again. They answered any questions I had and looked for the best pricing. Both of them looked for the best flight times that we could get.

I've been researching honeymoon packages for weeks, looking through many, many travel sites. I wanted the best location for the activities my fiancé and I wanted to do together for the best price. Thanks to BookIt.com, I found it. Keep in mind that the website continually changes with updates, price changes, extra bonus deals, etc., so when you see a great deal (and it WILL be a better deal than any other travel site), book it!

BookIt made booking our vacation easy. It took care of the flight and all inclusive packet as one. We are ready to take our trip. I would like more promotional opportunities to acquire better rates for baggage claims. Also, I do like that the hotel have a lot of accommodations listed. There appears to be no variety of room selection on the view.

The website is fast and I was able to search to the hotel I was looking for by name. It was easy to navigate. The travel insurance offered through Bookit.com was very affordable. The selection of hotels was also very good.

I spoke with Jasmine??? Very helpful and patient with me. My experience was great and looking forward to booking my next Anniversary trip for next year. This was by far my best experience with a booking agent. Great work and I was extremely pleased.

This was my first time using BookIt. It was soooo easy. The filters worked great to check price differences on various days. Also having choice of departure options available made it so easy. I definitely would recommend BookIt! I am a happy customer.

The rep was polite and very helpful. I used BookIt last year and was happy to use them again this year. The reservation process was easy and short. The confirmation and reservation was sent to my email as promised by the rep who did my reservation moments after I hang up. I also like the fact that you can book a reservation with only $10.00 down. I would recommend BookIt to all my friends and family.

So far this experience has been simple and enjoyable. I look forward to seeing how this entire process works then I will be able to give a more accurate review. The website was very easy to use and I really like the option of Pay Delay. I only wish I had the option of selecting the room type instead of requesting a king bed.

Cancun - Was great experience booking. Very helpful and patient while I made decisions. Every time I have used BookIt they have exceeded my expectations. It is an easy, fast and sure way to book the vacation of a lifetime. Confirmation comes over right away. I love BookIt and will always use them.

I was having issues with my credit card because I had not used it in a little while and the customer representative from BookIt waited (30 minutes) for me to fix this issue. He was so nice and patient. My trip is in June so I will let you know about my actually soon.

This is my first time using BookIt.com and I have had a good experience. As I travel quite a bit and look for deals all the time, I'm glad I was able to sign up and become a member immediately. The instant discount made my day!

I love the fact that I can do pay delay. Being able to pay for a vacation AND save for the vacation at the same time is great. Not to mention that if you're having any issue or not understanding how everything works you can simply call... give your search id and boom the customer service rep has everything you were looking for. Looking forward to Cancun!

Very disappointed that I didn't receive my 100 dollar credit after talking to someone and them telling me where it would ask me to enter the promo code. After I did what they said and never got to enter the promo code I called and they said there is nothing they could do. Probably won't use the site again because of this. Bad customer service.

I was disappointed. I was excited to book, been looking for vacation for a while. Online didn't allow me to add my 100 discount so I called. Things were fine until I was sent the final paper work. My bf name was spelled incorrectly, her background sound of children and adults laughing, just noisy... Because of her error my card was charged twice. Now I'm waiting on my funds to be returned. I was upset and disappointed. Unpleasant feeling as a new customer. I was also charged 10.00 for canceling something that was her error.

This will be our family's first trip to Disney and a friend recommended using Bookit.com to book our resort. We decided on Bahama Bay as we've heard such great things. I had no issues scheduling and the price was excellent! I'll be using Bookit for every trip we take!

I have went through BookIt before. Love their service. It makes everything so easy. I will always go through them for any and all travels. The only thing that has gone wrong is my car rental but that was my fault. I did not bring a good credit card so I cannot blame bookit. They did tell me to bring one.

Customer service is nonexistent. Can't call on the weekend, and then only on weekdays between 9-3. I did have a response from customer service, but the number they gave for me to call back would not allow me to do anything beside make a reservation, or update a reservation. I was given an extension to call, but that never was part of the 800 message. They "penalized" me for cancelling my reservation which is 10 weeks out. Then, if they canceled me via phone, there was ANOTHER $25.00 fee. What I bought was not what I got. BEWARE OF BOOKIT.COM.

I didn't feel the agent try to assist me in finding the best package. The worst part of the call there was very loud background conversations that disrupted my conversation several time, the agent was unhappy I had to have him repeat himself several time. I was frustrated with the entire call. After looking online today I found better deals.

I understand the resolution given however the customer service to get such details changed and the wait time is the reason behind losing 1 star.

I've booked my vacation with Bookit twice now, their customer service is outstanding and their rates are even better! My questions were answered immediately and with professionalism. I love their new pay delay program, it makes booking a vacation a breeze. I recommend them to everyone!

The deals offered were unbelievable - and I say this after visiting numerous websites. I was also able to get a comparison between Hawaii and Alaska. I was impressed with the available selection of hotels offered in conjunction with flights also. Booking was effortless as well.

Very helpful in clarifying some points, by far the most reasonable prices we found for direct flights and stay. Looking forward to the Cancun trip in the next few months. Was able to get 2 families all set with flights etc... though when trying to book together price jumped we were able to book separate for same great rate.

So far BookIt.com has been great! I love being able to view all the options. I wish that it expanded the search a bit more but the deals are amazing and outside of a few detail issues its been easy and enjoyable. Being able to book flights for two separate people is a tad challenging. It would be great if they could depart and return from different airports. As it is, I have to drive 5 hours just to save myself having to make two separate bookings and only needing one room. In addition a lot of resorts show "all-inclusive" but they really are not. They only cover the room and flight. Most of us include gratuities and food in that description but the listings are very clear when you open them. Thank you allowing me to make great memories!

I was booking for my cousin's wedding and of course I had my credit card in hand as I expected that the total would come to more than $2,000, I saw the total and sighed, however as I was going to submit my info there was an option to PAY Delay. This means I only had to pay like 780 for today and get charged 3 other payments. I think this was super convenient.

Got the best price on a vacation package. I would recommend this site to family and friends. It was worthwhile finding this site. We had been searching for the best prices to vacation in Jamaica for six members of my family and BookIt.com had by far the best hotel prices and the most lowest airfares that didn't require a 10 to 12 hour delay in flight connection.

I used this service today because the price was superior. However, it was extremely frustrating because the site was not working and I ended up having to call and re-book everything over the phone. Specifically, the site kept saying there was an error when I tried to complete the reservation. The error message indicated that I was missing address information. I must have re-entered the address info 5-6 times in the required fields and triple checked. Nothing worked. I'm certain there was a bug in the process. Hope that's helpful...

So happy I stumbled on this site! Great deals, well spelled out and doesn't seem like there are any "hidden" catches. Hopefully my booking pans out and everything goes accordingly. Def recommend based on booking experience. Will update if anything changes once our trip arrives!

Wonderful customer service!! Great deals and pricing!! I've booked with Bookit before... Will not be the last!!! Customer rep was very friendly and informative! Helped us when booking our trip! If you want a great trip experience, when booking. Choose Bookit!!!

We wanted to take our kids somewhere for spring break. We didn't have any ideas of where we wanted to go or what we wanted to do. Getting on BookIt.com made it so easy for us. Everything was right there. Really easy, didn't have to think much. Would recommend this to family and friends. Thanks BookIt.com!!!

The BookIt website is laid out perfectly. I had no problem finding a hotel and flight together. I feel like with using this site I got the best deal because everywhere I've looked it has been way more than what my total came out to be even with all the activities that I added. I will definitely be using this service again.

I booked my hotel in the Bahamas through BookIt.com and got the best price and fast, easy confirmation. I even call bookit.com first to ask a question and the operator Steve was very knowledgeable, courteous, and even sent an email summarizing what we talked about to make booking even easier!!! Highly recommend bookit.com.

Just booked a trip for the summer through BookIt. It was very easy to use and more importantly, they had the lowest price. I did lots of research to find the cheapest option but BookIt was cheapest. And they have coupons and specials available for signing up. Will definitely use again.

Kimberly was excellent, great customer service. Would definitely recommend this website. I recommend it to my aunt. She also booked through you all. Great customer experience from my agent Kimberly. She truly helped in making my day. Thanks for all your help in planning our family trip to Jamaica.

Will do a better review once we see how the (upcoming trip) goes. Do want to say the gentleman that booked this somewhat difficult trip was AMAZING!!! My girlfriend did all the work booking this trip but said how wonderful and patient he was.

Very Bad Experience: Customer service was having trouble communicating due to language barrier. (Can't speak English, hard to understand.) Also mistake were made with the booking for hotel. My online reservation didn't go through, I had to call customer service to get a confirmation.

Your employee was knowledgeable, friendly and professional. Without them I could not have made my choices. I have booked through you before and I think you will be my first choice from here on for my vacation needs. I wish you could upgrade me to a room with a larger bed, if possible.

I have to say that I was pleased in fact extremely pleased with the representative who assisted with my reservation. It was nice to speak to a human who sounded normal. I do not remember his name but he came across as authentic and kept me at ease with my reservation. He searched for the best deal for me and my family that includes two twin boys and an adult sister and husband. I am very pleased with the final charge and cannot wait to go on holiday soon. The reservation representative was awesome! Great work BookIt!

Phone representatives were very helpful and insightful. Booking online was confusing to me, but they took the guess work out of it and they found what worked best for me and added understanding of resort. If all goes well on vacation, I will recommend this site to all!

The gentleman that helped me was very nice and everything went smooth. I felt like I got a good deal to Cancun. My only wish is that I wish you had discount for single people. Would have loved to stay an extra day.

All inclusive booking in Punta Cana - Great experience! My agent was so helpful and even found a coupon to lower my price. My trip is several months away so I can comment about everything in my contract but I have no reason to believe it will change.

Booking my trip was super fast and easy plus the pay delay option is amazing and made it very stress free to book. So I would say so far so good. We leave for our trip next week and are really excited.

BookIt was so fast and easy, I had to call several times due to my error and everyone was so kind and accommodating. I will use them always every chance I get. I would recommend to my family and friends, in which I did on this trip because another couple is going also.

Bookit.com was very helpful with planning my upcoming trip to Jamaica. I do suggest calling and speaking to a travel agent to book your trip. They were very helpful and answered all my questions. All of the representatives I talked with had a thick Caribbean accent so be sure that they read back to you the information that they take. Other than that- Highly recommended!

The rep added an extra day on the trip and once I caught it while still on the phone with the rep after checking email for confirmation. She said she had to cancel the entire reservation and re-charge my card again as oppose to applying the funds to the new reservation. Also I had to wait 7 to 10 days to see credit and that I would lose out on my $10 deposit.

I found what I was looking for quickly and was able to book it super for advance to get the best rates. Now just have to wait till September to see how the whole vacation goes and I will redo my review then. Jamaica here I come.

I cannot say enough great things about Chad. He helped us with a complicated booking for Playa del Carmen, and made sure we got what we wanted. He was so helpful and friendly and we couldn't have done it without him!

I am pleased so far with the booking, hopefully the rest will go okay... I guess how the rest of the package works out remains to be seen. The only problem is the flight is not nonstop which would have made the trip easier.

A very user friendly site with clear instructions. Seems like a brilliant site to achieve fair prices. A site I hope to use more regularly. Though concerned that payment would be difficult from the UK everything appears to have run smoothly. Though I thought the booking Itinerary could be more comprehensive.

When I tried to make my travel plans on the site, I was getting frustrated. I would get a white blank screen after I completed all inquiry. I wanted to make sure I was not going to get charged incorrectly. After I called your Customer service Number I was very pleased with the young knowledgeable employee that assisted me to complete my travel plan. Very Courteous and polite.

I found you through the internet and decided to give you a try for my upcoming travel plans. This is the first time I used your website and pretty easy was able to book my hotel and airplane flight for my trip and your site had the cheapest rates from the other well know sites. Appreciate it!

It is my first time booking using bookit.com. So far it was easy and got some nice discounts. It lets you go into every hotel and check their reviews and pictures. It also lets you change for other flights that are more convenient. It's an easy process. I will give a full review after my trip.

I'd like to say I've been traveling for the past 5yrs and there isn't a site on the web that I'd rather go to other than BookIt.com. They've got great deals, packages you can't find anywhere else and they work with you in regards to payments.

The customer representative was very nice and very helpful, and my reservation was done in few minutes and I'm very happy. Thank you. Ok, I didn't have to wait on the phone for long time, my call was answer promptly. Great service. Next time I'll call you.

We looked at every site imaginable before booking through BookIt.com. Trust me - all the sites are going to give you the same deal +/- a few dollars. BookIt.com's website is far superior to all other sites we used and made the process as stress free as planning a vacation can be. Looking forward to using BookIt.com again!

Called and received excellent customer service. We had an issue with a flight (Booking trip to Jamaica) and our representative fixed it in no time flat. We needed a specific flight and wanted a specific time frame. She was able to get us exactly what we wanted. Using them from now on.

I was online trying to book a trip and had an issue with the flights. I called in and Shelley was very helpful. Booked my trip in less than 15 min. And it was at a better price than I had originally found. Thank you!

My bank blocked my final payments due to weariness of fraudulent activities due to repeat charges of the same amount so close in time. I called my bank to approve the charge then logged into my BookIt account to run payment. The system wouldn't allow me to pay in full. The only option was to add a new card or to change the date. I selected the same card and the same date then pressed save; there was never a second attempt to charge the card. At 10:30AM I received an email from a customer service rep stating that my charge had been declined and that a payment had to be made by COB. I replied to the email explaining why the card was declined and given permission to rerun the payment but I never received a response. After a few hours of not receiving an email response I tried to call into customer service but received an error message.

I am very pleased with our reservation through Bookit.com. They had the best rates and are super friendly and helpful. I would definitely use them again and I am going to tell all my friends to use Bookit.com. I am so excited because this my birthday vacation trip.

This is my 5th time using Bookit.com. I have never had an issue and I prefer this site over other because everyone has always been very accommodating so far. I recommend Bookit to everyone I speak to. If all goes well I plan on using this site more often.

The booking was easy and I love that I am able to pay in installments and everything is all inclusive. I see that this is a five star resort that with many activities to partake in, including water sports. I can't wait to travel and surprise my best friend with this trip.

Easy to book. Love the delay pay option as our card has a daily limit and so the lady that helped me when I called customer service was great at allowing me to switch to the delay pay option without any problem and I was able to pay the balance the following day.

Beautiful resort - El Dorado Casitas. We stayed in infinity pool room which is on second floor. Beautiful room, but two long sets of stairs. We both have bad legs and backs. Was a slow process for us to get up two flights of stairs. Talked concierge and he moved us to a lower walkout room. Had our own pool which connected to a lazy river. Was our 60 anniversary and by staying in the casitas we got complimentary dinner on the beach and breakfast in bed. Everyone was really friendly and helpful. Beach and grounds were beautiful but the resort is not for the handicap. Lots of stairs and steps, to the rooms and restaurants. We just took one stair at a time and we made it, but we used room service quite a lot and it was great. All in all, I would recommend this resort unless you are really handicapped.

I love using the website/app. It easy to use. The ability to search and compare hotels and resorts not to mention the pay delay option is great. This is the 3rd trip I have booked through BookIt.com. I also like the emailed itinerary.

Two couples purchase flights and all-inclusive without an issue. The web pages were easy on the eye and processed quickly. Additional info about the flights or location were easy to access and read. Processing and notifications were quick as well. Haven't really experienced anything smoother. Only objection is the price of their insurance to obtain a refund which we chose not to pay.

The agent I spoke with was amazing. He was very helpful. He knew exactly where we should stay for the best experience. He found us an amazing price and help me navigate through all the choices. We will definitely use Book It again.

Extremely difficult to work with. There was a mistake made when booking our trip. It took 4 solid hours and 8 phone calls to book it, then resort, then book it. I finally demanded a supervisor. I was told one was not, and would not, be available to speak with me. Finally after 87 minutes on hold, I spoke to her. She looked at the email from hotel... Problem solved. It was ridiculous.

Worked great. No problems at all with our booking, and we feel like we received a great deal at a great price! Our flights, hotel and all details were arranged and received as stated and the price was much lower than we could have accomplished booking everything on our own.

I have used several other hotel bookings in the past, but now I always go through BookIt.com. Their pricing beats them all, customer service, always very professional. So pleased with this site and highly recommend it to all my friends and family!

I have been searching for the perfect honeymoon for months now and I finally found it on BookIt.com which had awesome prices that I could not pass by. Thank you! We cant wait to enjoy this awesome trip. I will definitely use BookIt.com for all of my vacations now.

I became a little confused on my booking which was so last minute. I had to call BookIt.com and Rachel was helpful and most importantly patient with me. She took her time to make sure I understood everything on my reservation. In this fast paced world I truly appreciated her kindness. I would recommend this company in a heartbeat.

I mistakenly clicked for the travel ins and called BookIt immediately. Without warning me the rep sent me to the ins co. I asked the rep that since I am a good customer that they should help. She didn't. I spoke with AIG rep. Told can't be done on phone. Need email sent. Bookit did not help and lost customer.

This is my first time I booked with Bookit and registered as a member. I am a travel agent for 32 years. I always booked with Expedia for clients and my own family. I booked with this agent. I on hold for almost 1 hrs , and it keep not processing due to the return flight. I have to give him six of our names over and over again. For 5 times I spell out our names. When he finally get the booking done and send me a copy, I was still on hold with him. I looked on my email and I told him, my first name FRANCE is wrong. My first name is Frances. Worse my husband last name is completely wrong. His last name is TAN. He told me it is his mistakes and he will fixed it and send me update. I waited till next day.

I had to change the dates of my booking by only 2 days due to an impending Nor'Easter with lots of snow. Changing the flights with no fees was so easy -- I had to deal with the airline directly. Changing through BookIt for the hotel took me almost 6 hours on the phone before I finally made the arrangements without losing money on "refundable" rooms. I was really disappointed and also really angry that it took up my entire day.

Your site had exactly what I was looking for. It was very easy to use and book travel. I like the fact that you can break it down into payments if you choose. The other sites do not offer this service. I searched all the other sites and yours was the best deal (Cabo Vacation) around! Thank you BookIt.com!

I originally booked my trip as a non-BookIt.com member. The price was very high. The customer service rep was extremely helpful and assisted me in signing up as a member to benefit on the member pricing. Thank you for making this affordable!

Great customer service! I was having difficulty booking multiple people as I wanted to make sure everyone room details would be met and just one quick call I was to get right through with the expertise I needed! Thank you BookIt. Can't wait to use on my next vacation.

I can always rely on Bookit.com for the very best prices saving us about $300 per person comparing to other sites. This is about the 4th time, and always pleased. I tell all my friends to check it out!!! The same hotels are always less expensive on this site, and they are the only ones that have payment plans if needed. Love it!

There was a mistake on my son's name while booking. Trying to change it was a nightmare! When you call they say they're closed unless you push the button that you're booking a trip - then they answer. I was on hold for hours!!! There isn't a supervisor available and they tried to say it's the airline's responsibility to fix it. NEVER AGAIN!

Very useful as well as helpful with great prices include both flight and hotel. I will recommend this website to a friend or family member at anytime. Appreciate the useful information that I gained as well. Not only will the hotel prices great but the flight prices were great as well. I'm surprised I got a hotel for as cheap as I did. My hotel is actually three stars, I haven't actually gone there yet but they have OK reviews

Well, I will say we got one of our choices for about half the cost of the other booking sites. For some reason cost was $10 more than the price listed when we paid but $10 is not worth complaining and I might have missed something. Some airlines flight were cheaper but they charged high fees for carry-ons so just be sure to look at the extra fees, etc. Otherwise very happy so far.

I checked my email reservation as I was on phone with BookIt and the wrong dates were put in. Now I am waiting for another call to make sure the dates are confirmed with the Moon Palace. I know mistakes happen but this is crazy just to add 2 more nights to my reservation. Plus the price is a huge jump from my initial package. We have used BookIt number of times but this time not too happy! Let's just hope my dates are adjusted as I already paid fee.

Canceled and rebooked my room 3 times. Charged my card over $12,000. I arrived and the hotel had no reservation for me. Worst vacation ever. I will never book on this site again. This site is a scam. Worst service ever. I was on the phone for my bet 3 hours. I can't deal with this anymore.

I was going to add luggage to my flights for our family vacation 30 days ahead of vacation. I had received 4 emails that directed to the website on flight changes, which were minor time changes since I booked in November. I called BookIt for my Frontier flight code, to add luggage to my flight. They told me that one of the flights on the return had been canceled and we had no flight back from our trip but could return 2 days later! They said we were emailed this notification. They said to call Frontier. I called Frontier and they said they emailed BookIt about the cancellation of flights. I had to cancel the flight with Frontier and find my own airfare to Cancun within 30 days of the trip! I thought this is why I booked with BookIt!

This will be the second time we go through BookIt, for our vacation and I love it! It's a reliable site and easy to use. The flexibility of payment plan is very convenient. It's a one stop shop. I was able to book a flight, hotel and car rental. I will definitely recommend to my friends and family.

Using this site was so easy to use. I had compared prices of other travel sites and this site offered the best prices, and the best airfare choices than the others. Descriptions are clear, lots of reviews to check. I do wish there were more room descriptions or choices to pick ocean view or garden view but that may be a hotel restriction. Overall highly recommend!!! I will write more after the trip.

My family (7) of us with my parents booking a trip for 2 weeks all booked a family vacation with Bookit.com. In our vacation planning, I'm the only one who will be going as a single and not with a guest. I find it extremely unfair and disappointing that your site discriminates against singles. My entire family, because everyone is going with their spouse was able to take advantage of your $200 off 7 nights or more. Because I'm a single, it was a higher cost (which I understand) but to not be able to take advantage of the same discount is unfair and discriminatory. Your site should be more inclusive of others besides couples. Thanks for allowing me the opportunity to provide feedback that may or may not help others in similar situations in the future.

Discount codes do not work. Several times I tried to apply the discount code sent to me. Either there was no place to enter the code or it came up invalid. Even calling in and speaking to customer service did not help as they could not apply the code either. Very frustrating!

The site was very informative and easy to understand. This will be my first trip to an all inclusive resort so hopefully everything is as promised. The place looks amazing. Highly recommended for anyone looking for a beautiful getaway. Thanks BookIt.com!

Unable to see total booking and pricing. Please explain pickup from airport to RIU all inclusive hotel in Ocho Rios and return to airport. May I have the breakdown on pricing. I am unable to see the difference on airfare and resort. Please send a breakdown if possible. Thank you.

Bookit had the best deals over Orbitz and Expedia by over $100 a person. The only issue I see is I'm less than 24 hrs away from my trip and have not received confirmation or printable tickets or any emails for that matter. I'm sure it will be fine and worth the savings.

Your representatives were very helpful and courteous, I had to book over the phone because my traveling companion and I are departing from different locations. They worked clearly and carefully with me to ensure all the info was correct. Thanks for making it easy!

This is our 4th vacation booking through BookIt.com. The agents we have worked with have been very informative and helpful. Their booking process was fast and our vacations have been wonderful. We have searched many sites for vacation deals and bookit.com has always had the best deals. We will continue using BookIt.com for our future vacations.

Booking was okay, but it's hard to believe that in a company in this day and age would charge $25.00 per person to cancel a reservation!!! Half an hour after booking and canceling, I was charged $50. These guidelines need to be revisited!

From beginning and hopefully to end it has been a wonderful experience to manage travel this way. BookIt is almost having a personal travel agent. They are there to meet your needs. Recommendations for things not thought of come in handy. Thank you!

I've never had such an aggravating experience trying to book a flight. Customer service was horrendous and the manager I eventually spoke with couldn't have cared less about the problem. It seemed nothing went smooth and then I was expected to pay for mistakes on behalf of BookIt. (They misspelled one of the last names wrong and said there needed to be an investigation to determine if I'll be charged. I think I know the spelling of my mother last name.) I was incredulous. I'm still waiting for my refund which I was told will take 10 business days!!! Also was hit with a cancellation fee. Between my cancelled package and my girlfriend's cancelled package which was 4 people total, BookIt loses over $4000 for being petty and poorly run. I would never use this site and will recommend others not to as well. Two thumbs down.

I just had a long conversation about my modification of my stay in the resort. I like to switch 2 nights to 1 night in the same hotel. The guy cannot explain clearly at all. He promised that he is going to send me the confirmation about my switch from 2 nights to 1 night. Over the phone I confirmed with him many times that I supposed to have my fund of 301.50 to my credit card account. That should be original cost I paid for 2 night. USD807 minus new booking cost for 1 night USD480 minus modification fee $25 = USD301. I asked the guy to confirm it via email. I am requesting you send an official email to confirm my refund amount ASAP.

I booked the JW Marriott in Costa Rica with Bookit.com, 2 rooms for 8 nights. They sent me a confirmation. I booked my airfare accordingly. A week later they called to say the hotel will not acknowledge my reservation and that my confirmation that Bookit.com meant nothing and I no longer have ANY reservation. When I called the Marriott they said that they could not find my reservation and I should not have booked through a 3rd party. I have 12 days to find a new hotel. All they offered me was a refund in 7-10 days - not even immediately! Worst company EVER!

BookIt.com offered great choices and fares for our trip. It was extremely easy to navigate and everything was booked all in one place. Hopefully we will have a great time on our trip. That will be the cherry on top.

The customer service rep that handled my booking was very respectful and extremely courteous. She was even able to keep the original price listed as prices went up. I would definitely call again to book another vacation. Now let's see how the trip goes. Thank you.

I called BookIt to inquire about an All Inclusive Vacation to Cancun. Victoria was patient, knowledgeable and booked a fantastic vacation for my adult daughter and myself. She took care of everything from the Flight to and from, shuttle, fees, etc. Was able to make the flight to our schedules. This was an easy process. I definitely recommend BookIt.

Andrea was extremely helpful and courteous while helping us plan one of our bucket list trips. She was very patient in helping us select our flights. She is very pleasant and very good at what she does. Thank you Bookit and Andrea for helping us with our adventure. Will definitely make Bookit our travel guide.

The booking process was quick and easy, with a fair amount of information on the hotel; however, a more proper review would after we are checked-in. Assuming the reservation is executed without incident, we will be very happy with Bookit.

Easy to book with lots of extra items!! I loved the fact that I could pre-book and pay for attractions and even Club MontoBay! Booked every hint on my phone. SUPER EASY! I loved all the pictures and properties descriptions. For our next vacation I will be stopping by and looking through bookit.com!

Booking trip was pretty much easy. One problem was that when I tried 3 times it wasn't going through. Explanation wasn't clear because it listed about 7 or 8 items that could be wrong. System you narrow it down to the specific problem so it would be easier to correct.

Very patient and knowledgeable. Josh help me get the best price for my money and took the time out to help me find what I was exactly was looking for! I will definitely be booking my next vacation again and they will price match. Nobody could beat their price anyways.

My friends all booked the same trip and I booked my trip one day later and there's a great price difference- $200 more. It was hard for all of us to book at one time so we had to do it on own. But your prices should stay a bit more consistent. It was frustrating to find out you had to pay more for the exact same trip.

Quick and easy! Great prices! Hopefully the hotel is just as great as how easy the booking was! Love the deals. Very impressed! I will recommend the site to anyone! The website is so easy to look through and maneuver. Of course I would love to see more coupons!

Anita's help was incredible. It was awesome... Very helpful, and answered every question with a calm and peaceful answer. She walked us through every step we needed to take and explained our options and what worked better for us... She found the best deal for our family of 4 vacation.

We always use BookIt.com. In my opinion the best company you will book with. We check them all, but always went back to BookIt.com. We have used BookIt.com for three vacations and plan to use them again. We would recommend them with high marks, top of the line company.

The agent I spoke to was very informative and helpful with making my hotel accommodations for Riviera Maya. I was very pleased with his level of service. This is my second time using BookIt for our travel and have been pleased both times.

I would have given a better star but... we have 8 people. We booked trip to Cancun at the Hard Rock and had used the Bookit.com delay pay to spread the cost over four months. The final payment was declined by our credit card company and we received an email from Bookit.com about this. We had until 9pm that night to get it paid. I called right away that morning to get the final payment paid. However that night we get an email stating our reservation had been canceled for nonpayment. The reservation was PAID IN FULL. I called to get this straighten out but the gentleman on phone didn't want to help, but stayed this would be forward to another department and we would be informed 24-48hrs. UNACCEPTABLE!

BookIt booked one room for me which turned into me having 2 upon arrival. I was not able to cancel it myself and had to be on the phone with them for over an hour. Not what I want to do with my first hour after travel all day. The hotel that showed pictures of a hot tub had none and was under construction the whole week. I like sitting by a pool to relax while they use saws behind me.

I worked with Kim and she was awesome. I made an error in booking the wrong Jamaican resort that I was traveling to for a wedding. Kim was able to help me correct the error including getting an exception for me on my wrong reservation. Kudos!

Booking was easy and painless. Our last trip was amazing and this trip should be too. Pay delay is an awesome feature to have time to pay for a trip especially if you have multiple destinations involved for future planning. I would recommend this site to all of my friends.

I booked my vacation with Chad. Very professional and friendly person. Thank you very much for your service. He provided all information that I need to know. He was very polite. I will recommend all my friends to use your company service.

The site is easy to use. I really liked the rates by date feature to pick an affordable vacation package. The flights included were not a good fit and I needed to use KAYAK to pair a good hotel package with a cheap and non-stop flight option.

Great experience booking. Thank you for great customer service. We look forward to our trip in July and will be referring our friends as well to BookIt. Thank you Willie for all your help and making these arrangements easy for us.

We just arrived to our resort a few hours ago. Everything was just as advertised and then some. We are VERY pleased. First time with BookIt.com and they seem to have their act together. We'll post again at the end of our trip.

This was an easy transaction and they even price matched another competitor while giving me a coupon. Simply amazing!!! I would highly recommend to a friend or anyone who likes to find a good deal. I am celebrating my birthday and the agent made note of it in my reservation.

During our booking process for our vacation we had a cancellation of one of our friends. Could not attend. The gentleman taking care of our reservation was great so we decided to go somewhere else, and our agent helped us get the best deal and was really helpful. Couldn't be more pleased so far.

Everything was smooth! I had no problems booking my flight or hotel. I think this was a very enjoyable experience. I would recommend BookIt.com to friends and family. I will definitely be using this site again to book future trips. Thank you.

I booked for my sister-in-law. Everyone polite and helpful. When on hold the music is just awful!!! I had issues with the online booking and made an error when I booked. It was all corrected by cust. service and all is well.

So, I find sorta what I want and everything goes through up to the "Book It!" part... and then... nothing! So, rather than re-book a second time (which I did a couple years ago, and had 2 trips for one day) and I decide to call the reps. Extremely helpful, no wait time, and I redid my trip and have a confirmation. Thanks, Ladies!

I had booked half of our Staff Trip and was having trouble getting everyone (20 people) on the same flights. I called into the support line and Jeremy ** was extremely patient, professional, pleasant and SO helpful in making it happen!!

Easy quick and had the best prices. Simple transaction and easy to find the right vacation spot. Highly recommend. It was my first time using Bookit and now I will make it my go to vacation finder. This was much cheaper and easier than going to a travel agency. And the customer service Representative were very helpful. Love you Bookit.com.

Trip To Puerto Rico - The lady who helped was very professional and help me book the trip in a very easy and friendly manner. We had a traveler leaving from a different state and she was able to get him a flight from his local airport.

Extremely helpful. Took her time to explain. I felt comfortable and was in the hands of a professional. The quickest and easiest booking I've ever done. Booking was easier than expected. The price was extremely fair. Especially for a last min booking for spring break.

Overall nice to be able to book everything as a package and not have to search around. My only complaints are: 1. You don't have a way to compare selections side by side (maybe based on amenities). 2. You don't allow booking of two different type of rooms within a package. (This might be required based on the package's deals/prices, but if not then this should be a feature.) Thanks for the help on booking this trip.

Good value on the trip and the sales associate was very helpful. The only drawback is not being able to use 2 cards and the price increasing. That is not good! I asked for future coupons or discount and they were not able to provide anything at this time.

I'm planning my wedding this year in Jamaica! I was so worried about the hotel price, but this site has help me find the cheapest room possible. Thank you, thank you, thank you! I have recommended all my family members to download this app!

I loved all the options and the great deals I couldn't find anywhere else. I loved how I could add other activities to do while on my trip that other travel sites I was on didn't provide me with. And when you sign up for BookIt you received coupons to save even more. I would highly recommend at anyone that is searching for their perfect vacation.

My friends and I booked a place to stay in DR yesterday but we had to change the location today, due to scheduling conflicts. We were able to change the reservation to Cancun without any fuss or penalties. We were worried about having to make a sudden change so this was a wonderful option to have.

I have used BI.com a few times now. This by far was the easiest booking to date. I already knew which resort I wanted to stay at but the travel consultant took care of the rest. I recommend the travel insurance. I had to be hospitalized in DR on my last trip, collecting on the insurance was hassle free. Highly recommend.

This is my second booking with BookIt.com. The first booking I did I receive an error code that referred me to call customer service. I called customer service and it took me an hour to reach the correct department. The problem was with the flights... It seem as if the computer allowed me to book a flight that was out. My second booking was OK but the first booking alone with being on hold for an hour was horrible.

When I booked my trip I was trying on different days and getting different prices which is expected. What I noticed when that was not expected was the charge of Taxes & Service Fees (See Below) was fluctuating for no rhyme or reason. I called and email for an explanation but went away feeling dissatisfied. I was told that I would have to pay $25 for a breakdown for something they charged me. I refused and they finally sent me a breakdown. They divided the 249.09 by 7 and that was the breakdown and to think they wanted to charge me $25 for that - unbelievable.