BookIt.com Reviews

Highly recommend this site for planning your vacation. Got exactly what I wanted, flight included, quickly and easily. I would recommend this site to anyone planning a trip for ease of use and efficiency. I will use this site again for my next trip if all goes well.

My experience with BookIt was not pleasant at all. We received a call in the late afternoon 2 days before we were suppose to had left for Punta Cana stating that they had overbooked at our resort and we were going to have to move to another resort that was no comparison to what we had originally reserved. While on the phone for hours that day couldn't get an answer from anyone as to how this happened being that our trip was booked on September 9, 2017 and they called on December 26, 2017 to inform us that the hotel was overbooked. The stress was awful because at this point we didn't know if we were going to be able to take this trip to celebrate my birthday because we refuse to go to another country to stay on a crappy resort.

Very pleased with the price of the 7 night stay and air package. Freaked me out a bit with the phone call right away from service department but, they were making sure all the spelling was correct for the airlines and that flights were booked correctly. Details are important traveling out of country.

Looked at several websites, including the hotel direct site and this was the best price because of the 10% discount... which I almost missed! Looking forward to my trip. Very easy to use your website.

Amazed at the level of expertise I received from Booking Agent Leabirth **. I took his name because next vacation I book you can guarantee I'll be trying to go directly to him. I am excited to go on my vacation with my friend because Leabirth found the perfect place for us to go. Bookit Just a suggestion some people are naturally good at dealing with people - Leabirth is excellent. I don't review easy but this was a no brainer.

The site is hard to figure out why the different prices listed under what looks to be the same room. When call in to guest services I spent more time on hold than actually speaking to someone to basically to be told there is nothing they can do. At this time very unhappy.

BookIt.com is always my first place to look for hotels and vacation packages. Great deals are always available, and there's a lot of information you can see about the hotels without having to do additional research on other websites. The process is very simple and clear, and there are never any surprises.

Looking for an all inclusive resort in Cancun for vacation away with my wife this summer. Looked at several different agencies to book reservation and flight itinerary. After checking several sites, coming back to BookIt.com more than once, found it to be helpful and simple to make the reservations we were looking for at great rates. After choosing our destination BookIt.com made it very easy to complete the reservations with confidence and trust. All set and ready for a relaxing and exciting vacation. Thank you BookIt.com.

Not likely to use this website or app again. Had problems fixing my date for checking and was told that I couldn’t get a refund or guarantee to change my date. Too much of a risk for me to lose money.

I have used BookIt to plan several trips over the past 10 years! I love this site! One stop shop and great prices! I rely heavily on reviews by other users as well when choosing my hotels! I will continue to use BookIt in the future as well!

Thank you BookIt.com and the customer service who helped me to book this reservation. I asked to cancel the one I booked for 4 people staying in one room to 2 separate rooms of the same type and I saved nearly 300 dollars more for a much better than the one I cancelled! I will use BookIt for all my future booking and do not hesitate to refer friends and families to use BookIt.

I am so glad I found BookIt! My boyfriend & I have been trying to plan a trip for a month now using Expedia, it was by far the worst experience ever. We got done booking our trip within five minutes. So glad I found bookit!

We attempted to book our vacation online, but had some technical issues with acceptance of AMEX (found out they don't accept), so we called Customer Service, and they helped complete our reservation, and we are very excited and happy to have booked our vacation!

Quick, easy and best price for a spontaneous adventure! I will be using BookIt.com again! Can't wait to go on my vacation. I appreciated the quick response to questions and the service was fantastic! I will recommend bookit.com to my friends and family for their vacation needs!

This is the second vacation I've had the pleasure of booking with David. He is a real pro! Great service, excellent problem solving skills and a wonderful experience as always. Thanks so much! I'll continue to recommend BookIt.com to my friends and family.

For my very first visit this has been quite an experience. It's certainly not the best first and hopefully to get better, if ever a next time, that it will be a more positive planning experience for me and my family get together.

I absolutely love BookIt.com. This is the second time I have booked here and this time was even better than the last. Last time we had two different connecting flights which made it super cheap but we swore we wouldn't do that again. This time we chose our flights and found ones with one layover with the shortest amount of time. We also found an amazing resort with a smoking deal! A rep had called us as we had a few technical difficulties and we still found a cheaper deal than what they found later on that day. Another huge huge thing for us was we got to split up the payments which I have NOT found any other company online that offers it. I honestly highly recommend bookit. As well the representatives when we got to our destination the first time were fantastic. I hope they are this good again???

All I can say is that this is my second time I booked here and it has been great since. I enjoyed my vacations. Prices are always the best in the market and great deal for the whole family including kids.

Customer Service, especially Josh was so helpful and pleasant. He answered all of my questions with knowledge and made the booking so easy. I am looking so forward to my trip to Cancun! It will be wonderful to get out of the cold and snow!

Once again BookIt has provided the best choices and the best prices available. We had absolutely no problems finding the perfect vacation. We would highly recommend using BookIt to search for any vacation, anywhere. They have so many different venues to consider.. We have used BookIt repeatedly and have always been impressed.

As it stands to this point everything went alright. There was a little hang up on the hotel confirmation, but I think the BookIt service rep handled it. She was very helpful and seemed to know what to do. I will follow up with a review at the end. Thank You.

They advertised a special rate of $211 per room on rooms listing for $500. When I booked it I was charged the full amount with NO discount - BEWARE. This is a classic bait and switch. It was the discount that was the only reason to use them. Given the price I was billed Orbitz was cheaper

If I could give this site less than a 1 Star I would. We attempted for over 3 hours, including multiple calls and attempts on the website to book our vacation. The process is so clumsy and difficult that I would NEVER use this site again. The company apparently advertises airfares that they cannot actually secure so last minute the flight cost skyrocket and you're left choosing if you want to take your family on the promised trip or pay triple on the flights. After requesting 3 times to speak to a manager he was able to book just the hotel and I independently booked my flights. It was the most difficult process I’ve ever had and I have travelled all over the world for 20 years; I needed a vacation after booking my vacation!!!

I have reserved flights/hotels with BookIt several times, and find this to be one of the clearest and easiest to use travel websites. No hidden fees, no surprises after booking. And the inventory of quality properties is outstanding. There is actually more information provided through this website regarding the hotel I selected than the property provided on their own website!

Two couples looking at same trip while on the phone got 2 different prices for package trip on same site. So I opened it again and got it cheaper yet, so they did the same and got the same lower price we bought and all is good???

First I'd like to say we've used BookIt.com a few times before and have had nothing but great things to say. But this time they dropped the ball and didn't handle things the way I expected. I booked our flight around noon and was told that I should be receiving a confirmation via email within 10-15 mins of completing the call. We were actually attending a family function so I didn't bother looking at my email until later in the day. After roughly 6 hours I checked my email and found that there was no confirmation sent to me. When I got home I called BookIt.com to see what the issue was. They informed me that I didn't make any reservations, I informed them that I know I did and would be contacting Visa to see if the transaction went through or not. After confirming with Visa that I did pay for a trip with them, I called them back.

Didn’t realize it was priced in US Funds and I could have booked with someone else for $95.00 cheaper which I don’t think is very fair... Pricing should be the same... I did search for the cheapest so I think it should give you the cheapest results. For that reason I wouldn’t book through you again.

Vegas Getaway - Totally painless booking. We got the hotel we wanted and the flight selection was perfect. It is amazing to get everything we wanted in a short vacation getaway on such short notice. We have also booked a trip in May to Cabo through BookIt.com. We have never been disappointed when we book through BookIt.com.

Booking was simple and easy, I will recommend using BookIt.com, to all my friends and family, thanks again. My trip to Puerto and all the help from you guys will be great, I have used other booking agencies and they do a good job, but it was not as easy as this website. Telling you, try it, you will find out how easy it will be, thank you.

BookIt rep David was extremely helpful booking our trip to Costa Rica in June. Went over all the names and info numerous times to ensure it was all correct. Requested that our three rooms were next to or close to each other with the hotel. Everything went well.

Booking for Cancun - The only thing that I️ was not happy with is that the seats I chose never went through!!! And there is no one to speak with to help me put my seats on my reservation. If you could help me put my seats on my reservation I would really appreciate it.

Would recommend BookIt.com to everyone. The most pleasant and helpful site to book your vacation. They did everything to make sure I got everything that I wanted from Plane, Hotel and Car. Make sure you use them next time you are planning a weekend trip for you and your companion or vacationing with the whole family.

I am a repeat customer and have always enjoyed my experiences with BookIt. Today I was on the phone for over an hour with a representative and all I wanted to do was change the dates of my reservation. Just before I called I checked the new dates on the website so I could review flights, see if there were any price adjustments and determine if the type of room I wanted was available. I pretty much had to talk the representative through her job, which I didn't mind doing to try to increase efficiency but she didn't seem to understand what I needed and put me on hold several times. Once we finally figured out the appropriate package, the cost was $100+ over what I had seen online. After going back on hold for a long time, she came back and said she couldn't give me the price I had seen online. Eventually I told her to just cancel my existing reservation and I would book the package myself online. Total waste of 1.25 hours of my life.

Decided to take a Last Minute all-inclusive with my wife... encountered a problem online and David from customer service came to the rescue! He was very friendly and super helpful. I have used BookIt in the past and will continue to do so. Being able to reach an agent is important, especially when they’re like David.

I had somehow been booked on the wrong flight once I received my confirmation email and I was very stressed about this mistake! I phoned as soon as I could the next morning and was able to have the flight changed without any problems. The customer service was excellent. Very friendly and courteous while explaining the details of each transaction. Thank you. I would not hesitate to use BookIt.com again!

I was upset by confirmation call. I thought I was being scammed. There was no way to know if the person calling was from BookIt. Because I refused to give the required information, I was told the reservation would be canceled. I was able to initiate a callback and allay my fears, give the required information and save my reservation.

I was finally able to get a fab travel consultant who was one of the few at the call center who had actually travelled to the destination I was considering. Thanks to his invaluable insight into resorts and activities, I was able to make the right decision for our family. Thank you, David!

I am still not able to see my current booking on my member dashboard. Just the cancellation. The agent who helped me get the room corrected was quite helpful. I would like to be able to view the booking on my member dashboard though.

We just booked our first vacation through BookIt.com and it was seriously the easiest thing ever! We realized after booking that there was a more convenient flight option. I couldn’t figure out how to do it online, so I called and they were super helpful in getting it taken care of for us! Will definitely use them in the future as well as recommend to everyone I talk to!

Once again such a smooth process enhanced by the fact that the payment could be split. This has not always been the case. Glad this option has been reinstated. Thank you BookIt.com for such an efficient experience. I'll be back.

I had to book the airfare myself because of an error between BookIt and Frontier but the agent helped me out with setting everything up flawlessly. Thanks to her, I’m going on vacation. Please keep up the good work in making everyone's vacation easy to set up.

Very easy to plan your vacation through BookIt.com. This is the second time we had planned a flight and hotel pkg through them. Our first experience was great going to Los Cabos. They gave us pointers on what to expect when we got to customs. I can't wait to take our trip to Hawaii!

I have now used this site twice for vacations and it is very fairly priced though I did just find the exact same trip on Cheap Caribbean for $125 less. I do like the options to enable searches and the volume of all-inclusive options is very good.

I just booked my first all-inclusive with BookIt. My experience with the search and finding the right package was pretty easy, and once I decided what and where, it was a breeze. I looked at a few of the other booking companies and felt a bit overwhelmed with them.

Booked trip, a few days later they ask for flight info. I send it to them since we prepaid for transfers from the airport. Arrived at airport and no transportation. How much do you think it costs for a cab on Christmas night? Got to hotel, checked in and went to make dinner reservations. All booked up for the week, it's hot dogs and hamburgers every night unless we leave site. Defeats the purpose of all-inclusive. The $700 I saved is gone and then some and my first day of vacation is very frustrating. Don’t use these guys, you think you're saving money but you're not. Btw- you will not reach them by phone during holidays.

Fast, easy, best price. BookIt is the best! I was recommended by a friend and I would definitely recommend to another friend. I like the way the vacation goes together, very simple to follow along, much better than other sites. I highly recommend BookIt.

We've booked a handful of trips over the last few years with BookIt.com. They have great deals and are easy to use. My only suggestion for improvement is, somewhere in the search results, to include a little map of where the hotel is exactly. This would be really helpful. Otherwise, great site. We enjoy using it and trust it.

Booked birthday/christmas vacation for my family w/ BookIt. Multiple times during booking I asked for confirmation regarding room features, quality of food and alcohol at all inclusive 4-1/2 star resort. We were assured we had a stocked alcohol in rooms & we would have a view. We got nothing. Room a/c doesn't work. Low quality booze, mediocre food with no fresh fruit or veg. Called bookit. They basically told me we are screwed & they cant help us. They suck and they lie! Super disappointed & feeling ripped off.

My experience was amazing. Been searching for all inclusive resorts for a couple of weeks now and via BookIt I was able to find a great deal for my birthday trip to Puerto Plata and also had a coupon available for my booking which was amazing. I will definitely use BookIt again.

I was about book online, but I had a small question so I called BookIt.com. My customer service representative was so helpful and informative. She even found a coupon for me to help make our trip a bit cheaper. Within 5 minutes my trip out of the country for my family of 6 was booked. The whole experience was stress free.

After filling out the application and selecting the vacation package completely, we submitted it. A new window came up saying something went wrong and we had to call the BookIt hotline to get the deal we wanted. The representative I spoke with was very helpful and polite. I have to admit I was pleased to actually speak with an English speaking person! We got our vacation plans confirmed and are looking forward to our first vacation like this since 1978. It was just a bit disconcerting we had to go through the complete booking process again over the phone. All in all we are excited!

Customer service was fantastic. We had problems booking online as all the flights came back unavailable. We called in and not only did the rep find us flights, but shorter total flight time at a lower price! Excellent experience! Highly recommended!!!

Horrible Customer Service. I booked an all inclusive for Grand Palladium in Jamaica and I realized about 15 days after my purchase the price went down on BookIt.com. I immediately called BookIt to have them offer me the current rate that they have. BookIt claims that my reservation had a penalty that states if I modify/cancel my reservation I will be charge a first night per person rate. I wasn't cancelling or modify my reservation but was hoping they can grant me the current rate they had going on. BookIt claim it is Grand Palladium who prevents them from being able to change my rate because to modify my reservation they will have to charge me first night rate per person. But when I spoke to Grand Palladium they stated that it's BookIt policy and "We cannot do anything, since the agency is the one that will make the penalty charge".

I made a mistake when I was booking my reservations for an all inclusive resort in Cancun and they called me immediately so I wouldn't double book!!! What great customer service. I will definitely use BookIt again!! Great prices also!!! I can't wait to go on vacation!!!

I booked a trip through BookIt.com this past summer. I'm a firm believer in you should get what you paid for. However, BookIt must seem to differ. Although, the hotel Royalton was very nice and a pleasant experience, I booked a room that was suppose to be OCEAN VIEW. Upon arrival we were told there were no OCEAN VIEW rooms only PARTIAL OCEAN VIEW ROOMS. Hotel employees were very polite and tried to accommodate us with a room closer to try and get us a better view of the ocean. They asked me to contact the agency (BOOKIT) when I returned to the States and inform them of the problem.

After arriving we have found out that we have not all inclusive plan, which we were supposed to have. The agency said that they can't do anything about the existing order. After the customers arrived into another country, they have to deal with the hotel owner themselves.

Kati called today and was very professional in resolving our issue with the booking. Even though we weren't able go back to the original discount deal when we initially booked the trip, she gave us a current deal which was close to the original.

I appreciate the easy booking process and payment options. I believe it allows more people to travel and enjoy life. I wish I knew more about BookIt before now. Looking forward to my trip! I will definitely use this site again and tell others about it.

Was able to get a great deal on a hotel I've been watching for a month and had excellent customer service to help me get the best price available. So happy with my experience. I will definitely be using this site again in the future.

Erica was very helpful by helping me book a trip for my birthday weekend. She is very knowledgeable and has answered all of my questions. Because of Erica, I will continue to use this company to help me book trips in the future.

I believe this is my 4th time booking a vacation with BookIt. My friend & I had found a deal on another site that we thought was cheaper than BookIt. But we were keeping our eyes open before committing in case we could get a good deal on an upgraded, better room. Plus I trusted BookIt vacations based on past experience. I checked BookIt this morning & long story short, we got a wonderful upgraded deal for around $400 less than the other site. It was my fault that I didn't catch the deal in the 1st place because I didn't see that they had a 10% off promo code which tipped the scales tremendously. We checked the cost of the room on the hotel's website out of curiosity, & BookIt's price blew it out of the water by a good 60-65%. I can't speak to how good their customer service is, because I've never had to call them. My trips have always gone flawlessly, so no need to call them. I would recommend BookIt to anyone & everyone!!

So easy to search online on my phone. Navigation was simple, reviewing different options was easy. Great coupons to choose from. Got an incredible deal. Resort looks amazing!!! Room is perfect for our family. Cannot wait to take the family!!

We had some trouble booking flights despite it showing available but Rachel ** did an exceptional job of navigating me through the issues. Found a cheaper deal because of the issues so it all worked out even better. Thanks for the help.

I called BookIt to find out how much it would be to cancel my stay at an all inclusive resort. I have been having some health issues and wanted to see if I would be able to save a lot of money by staying somewhere else. All I asked was for the price, it turns out I would have had to pay about 90 percent of my stay if I wanted to cancel. I told the woman on the phone that I would keep the reservation and hung up. Soon after that I received an email saying that my cancellation was confirmed. I would be charged $390 to NOT go. I never told the woman to cancel. Why would you cancel someone’s reservation without authorization? I have spent approximately four hours trying to get in touch with someone by phone to explain to them that I did not want my vacation canceled. After hours of being on hold, they finally rebooked my stay. Safe to say I will not be booking again through them because my entire day has been wasted for no reason at all.

We are unsure what type of room we will receive on our trip, the BookIt classifications of rooms do not correspond to what the hotel calls their rooms. But the agent we booked with was very nice she just didn’t seem to know much about the hotel we wanted to book (Hotel Xcaret).

Good site, competitive rates. Many options to chose from. Looking forward to our stay in the Caribbean. Have used BookIt before and was pleased. Have shared our experience with others recommending BookIt.com. Hoping for the same satisfaction this time! Thank you for helping us create wonderful memories.

I have called so many time to customer service and no response or no knowledge. Finally someone help to connect to hotel staff via email, but still not able to help me. I will never book again from this website.

Phillip the customer service rep for Bookit.com was really helpful and courteous. He told my wife that taking an earlier flight would be better because that would give us that extra time in paradise. Telling her that she really didn't mind getting up early and leaving Austin at 6:30 am. The Xcaret Hotel Mexico is Heaven on Earth. I would recommend this place to anyone who wants to just get away from the hardships of the world. I'm going to book this place again for the same time next year.

Jasmine was absolutely awesome. I had done my own research, but she went beyond the call of duty to give me every bit of info in order to decide and book my trip! Thanks to all at BookIt for your help. We are so excited about our trip. I will use you from now on.

First time using BookIt, it was recommended by a friend. I looked at other sites as well and this seemed to be one of the better ones for our Caribbean trip. The overall experience was good. I recommend people come in ready to buy though. If you do the same searches repeatedly, the price seems to go up. We are looking forward to a good trip.

Easy to use the website and I’m confident I got a great price on my upcoming vacation. Can’t wait to go away! With my last trip through BookIt, there was an issue. BookIt gave me a credit for the mistake. Unfortunately, I never got to use the credit, but it’s nice to know they will do the right thing. I experienced great customer service with BookIt. Thank you!!

Person was very nice. Her name was Kerrion. She was great. Give her a raise. She is good for your business. I have booked several trips through BookIt and she was the best help I have had on your site yet.

Great vacations options and prices! They have domestic and international options. Their customer service has been great too. I love BookIt, hope it stays good. I've used them before and wasn't disappointed. Hope they bring more choices, and I'll definitely travel more.

Booked a trip and after booking my itinerary was emailed and it had the wrong flights and dates from what I picked. After being on hold off and on for an hour- it was fixed. Despite the time it took - the customer service person was very friendly.

The website works fine. There is a $25 rescheduling fee which competitors do not charge but fair enough. I called customer service originally and the first time was told that the hotel would not let me reschedule. The second time I called I was told I had to cancel and rebook my entire booking which would cost $50 to cancel and $25 to change. These were both complete lies. I went online and was able to easily reschedule without either of the requirements. Long wait times and terrible customer service. I like the way they lay our information online. It has apples to apples comparisons of the hotels and amenities. The website was fine but the customer service makes me hesitant to use bookit again. I would have given a one star if it wasn’t for the ease of use on website.

I was upset because when trying to book, I was unable to complete as it would not take me past the state box, even though I am in Canada, finally my friend had to book it for us as she was able to successfully book her trip and we are travelling together, this added stress to my experience.

Every single person I have talked to at this company has been the best!!! I'm so mad I don't remember their names, but they helped me so much. I booked my trip and I wasn't satisfied because I started to see bad reviews, but I called last night and the man that helped me fixed everything! So happy!

There were great recommendations for a solo traveler, pictures of accommodations helped guide me with my reservation, excellent information on public transportation between airport and hostel!! I loved that someone stated that hostel was walking distance to beach, places to eat, and nightlife.

Great customer service. We ended up booking a trip out of the country, and my husband was denied his passport. I called to reluctantly cancel, and not only did she recommend similar places inside the US, but she even gave us exact times and distances we would need to travel by car to get to our hotel, and much more! She went above and beyond for what we needed in order to make sure we were happy with our travels.

Jen at BookIt.com saved my marriage after I got confused by the resort names and locations and booked a week in Playa del Carmen when I wanted Cancun. She fixed everything right down to the transfers. Thank you sooo much Jen!!!

This is our 1st trip to Jamaica and I wanted everything to be perfect so hubby enjoys our trip. He does not like flying and this is our 1st trip. I booked our trip with "BookIt" because of the great deal. A few months in I realized I made an error on our names and only put our initial on the ticket which would not match our passports. I call BookIt and they assisted me in fixing my error. Then a few weeks ago I called to upgrade our seats on the plane to give us more leg room. Once again they assisted us with great pleasure. Now it's just one week away from our trip and I called again to request an ocean front view for our room and with pleasure they assisted me again. They have made every detail of our trip complete and in a very pleasant easy to deal with manner. I will definitely book future trips with them again.

I checked several websites for the best prices on a spur of the moment whim and BookIt was the winner! The website was user friendly to book. Looking forward to the little last minute getaway! At this time, I would recommend this site to anybody.

Everything was done professionally and quickly. Just as it should be. Agent was friendly and detailed in the booking as well as the confirmation of details for our trip. Have been using BookIt for many years and will continue for all my future travel needs.

Called before booking and an agent was very helpful with our questions. Since it was a brand new resort we had a lot of questions and she was very patient. We booked the trip at a great price through them online. We paid extra to change to a more convenient flight. When the booking was confirmed the flight was not the one we paid extra for however the original. We were billed for the upgrade (it was a very reasonable price). When I called, the rep was not really interested in my complaint and told me there was nothing they could do regarding upgrading or refunding the extra we paid for the upgrade. She did offer to upgrade at 10 times the original price! A manager was requested and refunded the difference we paid. I would still recommend this company to book as I feel the one representative may have not been trained in these matters.

This is my first time booking a trip with Bookit.com, and I am so glad I did. I couldn't find the flight that I wanted so I called customer service where I spoke with Jeannine. She was so informative, courteous, and knew all the ins-outs of the business. She made the stressful process of booking for 3 families a breeze. Thank you!!!

It's so easy to plan your vacation. And the options are great. It was fun to go through all your hotel pictures and reviews. You guys make it easier for people to pick the vacation that fits you and your kids.

Wow!!! Customer service taken to the next level!!! Can't believe the deals I get with this website. Booked the trip to Jamaica, great experience, now looking forward to my next trip to Rivera Maya Cancun, brand new resort Xcaret Mexico!!!

First time I ever used site. Very easy to book and review vacation options. Found best pricing for flight and resort when I combined them together. I will use this site again as my first option when booking a vacation.

The process went very well. As there was an issue with my credit card BookIt.com Support Team called me immediately to let me solve an issue and finalise booking. The process was very professional and service was excellent. People on the phone very kind, professional and patient. The next day Validation Team called me to make sure the transaction is ok. They explained reasons why they called me, a speaking person was very professional and kind. It's not the first time I booked with BookIt.com and I'll definitely come back in the future.

Our stay at the Punta Cana Hard Rock was beyond our expectations! No doubt all the staff there love working there, just an awesome time. They cater to your every need. Was there for a beach wedding and it was incredibly beautiful.

Very easy and smooth using BookIt.com. Pricing was best around and provided easy link for r/t airport service at a very reasonable price. Very quick response with receipts and itinerary. Have recommended all parties in our group to use BookIt.com.

Bookit.com helped us book our honeymoon, but their customer service and service needs lot of attention and training. We booked with book it months ago and we found out about a possible change to our plans. We were in need to want to add a date to our original purchase. We were put on hold for 45min until my fiancé took out his phone and called the line for booking and explained we were on hold and just needed help. The rep just ignored what he said and put him on hold to be reached to customer support. Again another 45min pass and still on hold. My fiancé again attempts to call and let me remind you, when you want to purchase new, they will pick up in a matter of seconds. When you are asking for help, they won’t you. They will just transfer you.

BookIt reservation systems went very smoothly. When I called with a couple questions the following day the agent was very helpful. Everything seems to be in order. We hope our itinerary schedule and accommodations meet our expectations. Looking forward to our trip! Thank you!

So far so good for first time. Will see how the hotel delivers vs. website information. Hope the room is as good as described plus the all inclusive. Wishing us good luck and lots of good golf. Thanks--BookIt.

The booking process was easy and they have the best prices on the internet. Love using this site for my vacation desires. I am going to Punta Cana for the first time in April for my birthday. I have never went wrong when using BookIt and am hoping that this will be another great experience!

Barcelo Bavaro Palace Deluxe - I have been to this hotel before and had used other companies like Expedia. Frankly, I think BookIt.com prices are somewhat cheaper than Expedia. I also like the fact that you state the cancellation terms upfront. But everything went smoothly with the check-in. I liked you guys so much that I used you to book a hotel in Thailand and your prices might have been slightly also cheaper as compared to other booking sites.

So far so good!! Great online booking!! Highly recommend!! They email full info on what you've booked and they answer all your questions in very knowledgeable ways. It's nice to have an online booking that is easy to access and is really great online.

Love the ease of planning a vacation. They make it easy and have great prices for all inclusive or just a flight and hotel. Staff is friendly and will answer any questions and will explain everything. Will continue to use BookIt.

Easy to use and great prices. Highly recommend. Lots of select hotels throughout Vegas both on and off the strip. Plenty of detail and pictures which made it easier to choose. Lots of flight selections to fit my needs and made the trip that much easier to pick from.

In real, this person Jiri and Hana are our guests. I booked and paid for this vacation. I am waiting for our confirmation: ID **. Hope our cousins will not enjoy it without us. Booking was easy, very nice web. We are excited to visit Occidental at Xcaret. This will be our first visit in Mexico.

I spoke to a customer rep that helped me find a flight that said no longer available. She found the flight said I had to book the room and flight separately. I asked her to call me back so I had all the info names correct for my flight. She emailed me the saved trip. But never called me back. I called and spoke to a very rude lady that wouldn’t help me book my flight. She said the flight was no longer available. After playing with the flight info it came back that the flight was still available. But the Book It rep said it wasn’t. Booked the whole trip on line myself. Book It reps didn't want to go above the call of duty to even help me. She was rude. I hope this doesn’t happen again. Was very turned off by the service.

David ** was excellent in helping me select a property in Punta Cana. However, I was very disappointed in the flight arrangements. Unless my full name is indicated on the plane ticket, I am not eligible for the TSA rapid screening. When I called back, another agent tried to change the tix, but put our first and middle names together, (**) which is not accurate enough to pass the TSA scrutiny. I had to call Jet Blue more than 3x to try to straighten out the problem, which still was unsuccessful. Each time the tix were changed, I had to apply again for extra space seats. It was all very stressful and I certainly hope the destination will fulfill my expectations.

I accidentally booked the wrong resort. When I called the next day to correct my error, the agent at BookIt.com was very helpful and friendly. I was able to m able the change quickly and easily. I appreciate the help that I received.

Was extremely easy to use website. I had to call because the airline was in process of changing the fee for the flight we wanted. The agent was extremely friendly, professional and helpful! She helped me get the flight we wanted and helped me book the trip. She was patient and answered my many questions! I would definitely recommend and use BookIt again!

I cancelled Grand Moon Palace after reading horrible reviews on hotel, service and condition of beach. Very disappointed that BookIt charged me $75.00 to cancel when I only made reservation 9 hours earlier. The terms and conditions were unclear by representatives or I misunderstood them. I will not book with BookIt again

Was not offered Cyber Monday deal that I was promised. The flight was booked only. Because the deal was "expired" I was supposed to pay an extra $300 for the same all inclusive deal that was offered Monday when I payed for the flight. Said I wanted to cancel my booking altogether and the person pushed another hotel on me, did not ask if I had coupons, called back to use them to be told it was too late. Altogether I called 5 times and was on hold for 3 hours. When checking Thursday, I found a better deal than the same exact one offered on Cyber Monday that I was booked with. Not only did their website crash on me and not allow me to book the deal I initially "paid" for, when calling back I was treated with disrespect and told that no manager could assist me with my issue. Even though it is their mistake for the system being down, they cannot offer me this deal. I am extremely disappointed with this company and will not book through them again.

I was served by Anita. Very helpful agent who made my booking experience very pleasant. In a few words I can say it was very fast and accurate. Then all my questions were answered. I will recommend BookIt.com to my friends. Thank you very much and talk to you soon.

I had a good experience booking with BookIt. Fast, smooth, good rates. I have used in the past and will continue to use BookIt! I especially like your payment option, for it makes it very convenient for me to plan my travel in advance.

Absolutely excellent experience with my booking. I booked my reservations with the incorrect Hyatt in Jamaica. The representative went above and beyond to correct my error: managed to correct and get my reservation for the correct Hyatt in Montego Bay Jamaica.

This is the third time I have used BookIt and have always had a great experience. Very easy to use and always the best prices. I highly recommend BookIt for travel plans. I’ll be back as a customer in the future.

The travel pro helped my wife and I book group trip with our friends. She was very friendly and professional and helped us book right next to our friends at the resort! Hope we’re still friends when we get back!

I been very pleased with service I have received so far. My flights or resort reservation were prompt. Prices was unmatched. I will keep using BookIt for all my travels. I will recommend to all my friends who is going vacation or business trip anytime.

Amanda was simply amazing! She helped me with a booking for Sanctuary Cap Cana, and was friendly, efficient and courteous. She represents your company well. I will continue to use BookIt.com because of her. Hurricane Irma required us to cancel a prior reservation there, and we decided to go with your company to rebook it. SO glad we did! THANKS!

I checked many different site and BookIt was the Best price by far. Easy to use site. I would use them again. But I Don't like the $25 cancellation fee though. Other sites let you cancel for free.Those I only gave them 4 stars. Thank you.

I was looking for a trip to Negril with my 27 year old son and looked on different vacation sites on the internet for about a week. In the end, BookIt had the best deal for the money. I wound up getting a 4-5 star resort for a 3 star resort price and received resort credits also. I am very happy with the deal that I got.

I was honestly a little skeptical at first booking here because the deal seemed too good to be true. However, I was totally mistaken. Just got back from our trip and we had zero problems. It was super easy to book. I got an email notification when our flight had changed and reminders and helpful emails along the way. I wish I would have found BookIt.com a long time ago. I will always look here first now!

We can't wait to go on our Honeymoon in February! The booking process was easy, plenty of photos, and the resort reviews were very helpful. There is a huge selection of resorts to choose from. The only thing that would have made things a little easier would be to have a compare feature available. I will write a review of the resort as soon as we get back.

I booked a trip with their own coupon code - it not only changed the dates but it did not give me the discount. I called and was told I must've not put in the coupon code and the dates wrong, which is not correct. So I had the insurance and cancelled. BookIt charged me a $50 cancellation fee to a credit card with numbers ** and then charged me another $35 saying the $50 didn't go through. I called, held for 49 minutes and was told basically too bad. Horrible customer service. Too many fees. Shady practices - I absolutely put in my coupon code and the correct dates. Now this cancelled trip will cost me $487 in fees.

Received coupon for Cyber Monday in an e-mail at 7:55pm on Nov. 26th allowing me to use early. Booked my vacation after 8:00pm and used CM300 for my discount and unfortunately the coupon did not work which I did not see until I received confirmation. Called Book-it immediately and was basically on hold for 2 hours (hung up at 10:30PM). Called them first thing in the morning and was told the coupon was not valid and then I let them know about the email I received. After I put that lie to bed they said they could not apply coupon because it's a non-refundable room. They put me on hold to call hotel to see if they would allow me to cancel and or re-book. They stated the hotel said no after being on hold for 30 minutes.

BookIt.com is very easy to do business with and their internet travel deals are the best. I constantly review competitor pricing and always come back to BookIt. It is also great to be able to break up payment over three months. Thank you BookIt!

My fiancee and I were looking to book our honeymoon, and saw some incredible deals on this website for some Adults Only All Inclusives. After comparing multiple properties, we decided on the Excellence. The only question we had came up during our checkout process, and booking a shuttle bus. So, we called the number and the customer service representative was not only able to pull up exactly what my screen was, she also was able to apply all of my coupon codes! All in all, a very smooth process. I would highly recommend this site.

I did not receive my flight or payment information for this trip. Please send them again. All was going fine until we got the wrong e-mail address. I booked another trip just like this and the e-mail came through right.

Was really pleased with this site. First time on here and was able to plan our entire honeymoon luckily during their cyber Monday sale which saved us even more money. Everything was laid out very well and I was able to find exactly what we wanted. Will use again for next vacation. Highly recommend!!

I would recommend BookIt to friends and family. The only problem was with error screens when trying to complete my booking. It took me 3 times for my order to go through. This is our 1st family vacation and we are all super excited. I will definitely rate our vacation once we get home! #FamilyVacationAug2018

Best price I could find.. and it made a difference with our decision whether to go on a trip or not. Needless to say we are booked!!! We are so excited to be able to afford a trip for our 25 wedding anniversary.. Thank you BookIt.com.

Jamaica blue waters resort - Rebecca was very helpful and very courteous in finding the right trip for our family. She tried very hard to accommodate us in the flights and transfers. It was very easy to book and took little time to figure it out. Thank you so much. I will be looking into other trips with her.

Very friendly and knowledgeable service. Very much appreciate recommendation and questions that help find best deal for me. Definitely next time will call 877-742-9879 for find next offer. I'll recommend all my friends and colleague this side. Thank you very much.

I found booking a vacation thru BookIt.com to be painfree. The phone agent was very helpful when the online booking was held up by our credit institution. She contacted us by phone and completed the transaction quickly, and offered a scheduled payment type plan.

Buyer’s beware on all-inclusive hotel bookings trying to use the Cyber Monday CM200 coupon. There are other excluded hotels on the BookIt website not listed on the coupon. When I called, they refused to honor the $200 coupon after I booked the hotel, then offered me a $100 courtesy refund. Put me on hold, and 5 min later that was changed to a $100 credit on a future booking. Needless to say, this frequent traveler will be dealing with more stand-up vendors in the future that will honor their coupons...and definitely NOT BookIt.

This is not the first nor last time I will book a trip via Bookit.com -- fast and efficient. They offer payment options if needed. Very clear on what has been booked and what to expect. Only downfall I wish I could make changes once booked. But this could be user error too. Overall wonderful experience.

It was not so hard to book it, the only problem it's hard to find right flight, because if you like flight out it's not so great for return flight and if you like return flight the flight out not so good. Make them separate to book and it will be perfect.

Unfortunately for the second time in three months we have to deal once again with the website. Advertisement incorrect booked a six day trip site said six days checkout posted was for seven. Than we couldn't book the air fare with you even though it was a package deal. Booked air on our own. Just very frustrating.

The representative Derick helped me a lot to book hotel for Cancun. I had planned a golf tour with my friends. He was very nice and bright to guide me to a better tour. Next time I will book the flights also through the BookIt.com. My friends are all happy for his services. Thanks.

I visited numerous vacation booking sites and reviewed literally hundreds of different packages before finally going with BookIt.com. The rep was so helpful... She was so patient and answered every question... even putting me on hold to call the resort directly. Thank you SO MUCH for such great service.

Jeannine was very professional and met all my needs. I would recommend her and book again as well as pass her contact information to a friend. She was patient and suggested options that were in my best interest. I look forward to celebrating my husband's 60th in Negril.

Website Very Easy to use and accurate information. I wanted to switch hotels after booking with one hotel and the customer service rep was very helpful and the switch was done very quickly and easy. Customer service great!! I will definitely book vacations with them again.

The consultant I booked with was very helpful. She explained everything to me and answered all my questions. I would recommend this site to anyone. She was very honest with me when I asked her opinion on different properties and the service that they provide. She tried to help me get the best deal possible.

Simple, easy and accurate booking. Wanted to be able to delay a few dollars toward the trip and this was the best site to do so. We will be sure to recommend this to our family and friends for their plans in the future. The best site for travel plans. Thank you for being a great site!

First time using BookIt.com and the experience was wonderful. I have already recommended others. Will definitely use it again on for my next trip. The price was right, the process was easy, and I love how the payments are set up.

This is my second booking with Bookit.com. It's simple and easy and lets me book my trips cheaper than with a travel agent! One recommendation would be to have more flights available. And no overnight flights. 1 stop flights would be preferred.

Booking the trip and confirming room, flights and car rental was great assistance. I don't know where the confusion was when I indicated I should be primary as debit card, book it account under my name. This, has been an inconvenience.

Your website is easy to use. Booking was easy. Only upsetting part is that the rate changed as I was booking the trip. I ended up paying $60 more a night. Checked the rate this morning and it is now $20 cheaper a night than what I paid.

So I booked what I thought was a decent vacation deal through Bookit.com. A few days later the price goes down $800 on their own site! They charged me $75 to cancel and re-book at the lower price and tried to charge me another $25 because I called them. So I pay the $75 to save $800 of course. Now today I look again and the price is another $100 lower! This seems crazy to me, how hard is it to just honor your own pricing? Not sure I will book with them again...

I changed my reservation with an agent and they didn’t change my transportation voucher. If I wasn’t so detailed oriented we would have shown up in Mexico and 1 of our party wouldn’t have had a ride to the hotel. Then Because it was their fault they still charged me. Was very disappointed.

I booked a room at Sunset Plaza in Puerto Vallera for today for my daughter Mary Angela **. I could not get it thru as it said I already had a booking here. When I answered that I wanted to make the booking anyway, it finally made it. However you booked 2rooms and no one answered your phone to straighten it out even the hotel tried. No answer. I am only paying for one booking and if there is a problem I will dispute it with my credit card company. Please straighten it out. She had booked another hotel thru you the crown princess which was totally unacceptable. After one night she cancelled at the desk. She could not get you by phone either and needs to get credit for 2 nights not stayed there less penalty fee. Please let me know you have received this message.

Security department requested hard copy identification, I refused to send photo copies over the internet, they cancelled my reservations, funny thing is they processed my credit card anyway and forced me to request my money back. Never did get all my money back. With all the competition available, Booking.com will never get my business again. Rebooked a different holiday with Expedia, everything went smoothly. No additional information required.

Worked with Jasmine in booking my vacation to Cancun. I was very indecisive but Jasmine was very professional, knowledgeable and patient. she provided important info on all the resorts and was very friendly throughout my entire experience. I highly recommend her because the agent before her (Admanda) was completely worthless.

I shop online primarily and Use Ebates always. That's how I found BookIt. I love BookIt because they make things so simple. I will continue to use them for all bookings. The multiple payment options make life so much easier. We are frequent travelers and love BookIt.

Booking was fast easy! Great deals. We can’t wait for our trip! I️ had been searching for a trip for our 11 year anniversary and definitely found the best deals on BookIt. We will be staying at the brand new Xcaret resort and we are so excited. The parks are all included in the hotel stay.

Rebecca helped me book a group trip to Mexico and was wonderful! She made sure we had everything included that we needed and answered all of my questions. I couldn't have asked for better service! She was very friendly and patient and gave us the best deal she could find!