BookIt.com Reviews

Vacation Aruba - Everything was easy and well spelled out. No surprises. Good prices. I've used you before and never disappointed. Went on all sites available and found BookIt.com to have the best overall vacation packages. For the money, including room packages as well as overall cost.

This is my second time using BookIt.com and have a great experience both times. I don't leave for my vacation until November, but I am sure it will be a smooth process and the price was great!! I look forward my trip to Playa del Carmen and visiting the Gran Porto Resort!

I joined BookIt.com around 2007 and there is no turning back! I always recommend this site to friends and strangers. The fact that you can do payment plans and even change your payment date if needed is awesome. Always great deals. Thumbs up.

No one speaks fluent English enough to understand what you're saying. I was told I wouldn't be charged the 25 bucks and they did it anyway. I am super upset. Then I was transferred to several different places and get for no one to help me. I am confused how travelers insurance works.

What a great experience I had booking my holiday! David is professional, warm and engaging. I am very thankful for his expertise. He explained everything without a hitch! I am so excited about this trip. What an amazing price I garnered, too.

BookIt has many options and when I made the call they were patient and sought the best deal for me. They also made sure I was aware the hotel was close to the airport. I initially had reserved for the wrong transportation service! Glad they caught it!

Excellent! After much searching online, BookIt.com had the best price I could find and the agent I spoke with to set it all up was topnotch. I can only hope that the entire vacation goes as smoothly as the initial transaction! Thanks Doug.

Website is user friendly and the representatives are helpful and sufficient. Hold time isn't long at all. Good experience overall. Deals and promotions are constantly going on which is also a great factor. Definitely will be booking on this site again.

It was my first time I've booked a trip through BookIt.com and I must say I plan on going straight to their site in the future. They always have deals, 40% or above off. Putting one dollar down to book is great. Being able to arrange my own payments dates is a plus!

Booking flight and hotel was much cheaper than separately. Using this site was super easy and had multiple choices - totally recommend anyone using this site. Now just gotta wait 2 more weeks and we are searching for the whales in Alaska.

I cannot say anything negative. BookIt.com is a user friendly website that has good discounts. Clearly marked discounts along with resort reviews provide the information needed to make educated decisions when choosing a resort or vacation package. I will use it next time I'm in the market to book a vacation.

I was impressed with prices available, easiness to navigate to find information, additional discounts and flights to boot with inexpensive prices. Fairly easy to make changes and retrieve new information in the event you are checking for other dates. I like that you can also see more discounted days if you are flexible.

They had the best prices by far on the resort I decided on, however I was disappointed in the hassle it took to get it booked. I didn't know until checkout on the website that they do not accept AMEX (huge bummer because that is how I get my travel rewards). Then, after trying to check out twice in a row and receiving an error that the page couldn't load I called the toll free number. They were very helpful in getting me booked at that point and making sure that I was not paying more than once for my vacation. In the end it was worth it for the savings (which even outweighed what benefit I would get on my rewards card at the higher price!).

I did not do my due diligence. I thought everyone had a 24 hour cancellation policy. I booked with them then looked at the hotel's website and they were only $100 more and you got an extra 420 worth of resort coupons. I called and asked about a room that I thought was not available and they said there is nothing they can do for me and they would waive one of my kid's fees. So to cancel the booking after 12 hours they were going to charge us $75 to cancel. Even airlines let you have 24 hours. Super unhappy, but lesson learned. I hope whoever is reading this to PLEASE look at everything before booking with this company.

This is my 3rd time booking vacations through BookIt.com. It is always great, easy and fast. I recommend getting the flights through them too. I have also called them on the phone and it's always been a good experience too. They tell you the price upfront. No hidden cost.

I stalked the website for days to find the best prices. However, I downloaded the app then extend my search and it took only 5 minutes to save about $300. I found that BookIt.com was much cheaper than the competition and still allows for cancellations in the event that life happens and the trip needs to be rescheduled.

Process was Easy, Well Explained, and One of Lowest Prices. The details on BookIt.com were great, there are several payment options, and the price was much lower than going direct. The reviews of hotel options were very helpful in deciding and the filters help view only what you like. Great experience for us.

Everything is great. Love the deals and easy to work. Very happy. Will definitely recommend site to friends and family. Out of all the traveling sites I went on BookIt had the best step by step directions and made my booking experience very simple and quick.

We arrived at the hotel and had problem from the onset and I meant with the BookIt.com agent and he assured me that they would take care of our need and to call him if we had any problem. I call several time to no avail and don't believe their reviews. Everyone I talk to was upset. I will never use BookIt.com for any travel needs. THEY DON'T FOLLOW THROUGH.

Everyone I have spoken to has been very knowledgeable and friendly. Those that I have worked with are very thorough in their explanations and take the time to ensure you get what you want. I appreciate the time and detail they put into making the reservations.

Do not think it is right at all that if I find my vacation cheaper on your site that I have to pay a fee to re-book it at cheaper rate. Should be a courtesy when I am already spending thousands of dollars on a vacation.

Love the prices. Thanks. Know maybe throwing in some free activities when booking a lot of trips. You're amazing at what you do. Keep up the great work. Thanks a lot for making our Cancun trip memorable. We will booking with Bookit.com. Have a great day.

Great and fast service! They did all the work for us! Looking forward to our trip! We would recommend this company to friends and family. All we had to do was pay! I will use this company for trips in the future. Wonderful service!

I phoned two minutes after I booked the reservation. I had forgotten about the 10% off coupon online. I was dismayed when the person on the phone said the discount could not be applied. The small print for the coupon was way too subtle.

Very easy to book online. The website was easy to understand and all the options were listed. The prices were cheaper than any other booking agency. It was impossible to get a call back from an agent by leaving a message on their direct line (I tried 2 agents). I emailed once and still didn't get a call back.

Easy to navigate the website... AWESOME prices!!! I searched many websites and BookIt.com was the least expensive for the same package. And the option to make payments if you choose... BONUS!!! Will definitely use again!!! I usually use Expedia but, BookIt.com is my new go to.

Excellent service. Kind and friendly people. Good prices on package deals. Very helpful. I loved that I could spread my payments with delay pay. I really appreciate that. I'm really looking forward to my vacation. Hopefully I can get a deal like this one on my next trip. Thank you.

There were three of us trying to book together and, because the flights kept disappearing, we are now on three separate flight schedules. And we were all doing this simultaneously, so it's not like there was a long period between our efforts. Very disappointing and I probably won't put myself through the process again.

The website is good and gives plenty of options. However on numerous websites there is a statement that says kids stay free with a parent or guardian. This is not true. I contacted customer service about this and was put on hold for 40 minutes before being hung up on. When I called back the agent said, "I can charge you 900 for your hotel or charge you 450 for you and the child. Which do you want?" Pleasant guy but a Bad attitude. Not very concerned with customer service. I've booked 3 trips with BookIt and while I've enjoyed the trip the customer service side of things is never great. Use BookIt and you'll get a good trip but hope and pray you don't need customer service or you'll be disappointed.

I called customer service because I was to upgrading a room and wanted to make sure that I was doing it correctly. The customer service representative was outstanding and stayed on the line until my transaction was completed. Great service and enjoyed every aspect of it.

The representative that I spoke with got the city that I'm suppose to be leaving from wrong. I suppose to have been leaving from IAD airport and she has me leaving from Texas airport. That's a big problem for me, I've been calling since me and her hung up the phone which was 11pm Sat. night. I've been calling since then, couldn't get a answer. Then I spoke with someone on Sunday and the representative informed me that the department I need to speak with is not there until Monday, so with all that, that been time just passing by even if I wanted to cancel. I'm very upset with what is going on. I'm not receiving no positive information about my money that was already taken or how they can fix my flight. Can someone please contact me back.

Booking is always made easy on Bookit.com. I've used it 2 times and have been satisfied with both times. I love the pay delay option. It makes it better when booking with multiple people. The only thing I would say is better flight options. 4 and 5 hour layovers are a little bit overwhelming especially when you're excited to reach you destination.

The young lady who assisted me took forever, however, she was simply being thorough and I did appreciate her taking time to go over every detail. She did a fantastic job. I was less pleased this morning when I went to choose seat assignments with airline to find out I can't get a seat assignment until the day of the trip unless I want to pay additional for an upgraded seat. I don't wish to pay 32.00 for a flight I've already paid for so I will risk it and wait till I arrive at the airport. It may turn out to be a minor concern, but it does aggravate me since I was to go on and choose my own seat. In fact, the reason I called instead of booking online was because I had looked at the flight and saw no seats available; she assured me there were seats.

This is my second vacation with BookIt. Customer Service is very helpful with finding vacation spots that meets your needs. Their suggestions were spot on for my first vacation. I am sure our second adventure will be just as nice. I highly recommend their services when planning your vacations.

Easy to navigate, very fast and to the point! I will use this site again to book my vacations in the future! I was able to book my all inclusive vacation and I was also able to book the perfect activities for us all at the same time! Very convenient!

BookIt hasn't let me down!! We have booked 2 vacations with BookIt, and we will be visiting Cancun in December. Always look for the awesome deals they have! I will forever continue to use BookIt. I love how they show different places and all the deals that come along with them!

I called and spoke directly with a reservation agent regarding the details of an all-inclusive trip to Mexico, flights & hotel. Once satisfied with all answers to our questions, we booked the trip. When we received the confirmation, the "all inclusive" was "OPTIONAL"... not what the agent had confirmed with us. We called back and spoke with a representative who told us the "all inclusive option" for myself and my 15 year old daughter would be to the tune of $6000 EXTRA!!! Absolutely absurd. We instructed the agent we were fraudulently misled and demanded our trip be canceled. I'm a single mom and I've save for 1 1/2 years to take my daughter on a trip to Mexico and this company screwed up our dreams. They charged us $75 to cancel a trip they intentionally misled us on. Very fraudulent. I will never recommend this company again. BEWARE!!!

Darick was helpful as any of my BookIt.com reservations as we go to the Hyatt Jamaica at least three times each year. We have here reservations with BookIt.com now. Thank you for your service. My wife and I look forward to working with Darick as his service was great.

BookIt does not send notifications if your flight is changed. We were not notified our flight was changed. I view our itinerary the night before. No changes. Arriving at the airport our itinerary is still not correct on BookIt. We missed our flight, and will not be in Cozumel 5 days. Only four unless we pay 500.00. Will not ever use BookIt.

My older parents booked a trip to my brother’s wedding. 1 year from now. After my older parents had issues with booking online they called to confirm everything. My parents bought all the extra insurance to protect themselves in case the trip fell through. It did. They were told after the fact the flights are not returnable and the insurance doesn't cover cancellations. Never explained during the call. But because my older parents checked a box, BookIt says, “Sorry. You’re screwed.” Even though they asked to have everything explained in detail. My parents never travel, so to assume they should have known flights are nonrefundable is just bad business. And now they are out some serious money. I will NEVER use or recommend this site again. When dealing with thousands of dollars, every detail should be explained completely. This was not the case at all.

Super easy, I checked 5 or 6 top sites and this place had the best deals of all; I couldn't believe the deal I got!!! I booked a 4 day get away with a friend with an amazing hotel and two flight tickets and saved a little over 1800. Couldn't be more thankful, will be booking again here for my next trip.

I gave this rating because I've always been satisfied with the service I receive from this booking agency. Only thing I wish would happen is that you guys offer something to your valuable customers like myself that book international trips about 2 times a year since 2010.

Christina and Sharon was very helpful with helping my sister book her trip, by it only being a week before we fly out they was able to get her info for her flight and the resort stay, so I thank those ladies. Keep up the good work???

The rep I spoke with was excellent and made booking my trip so easy!!! She was very accurate and attentive. She help book just the trip I wanted for an excellent price. I will continue to use BookIt in the future for vacations. Great and fast service!!! Thank you BookIt!

Awesome customer service from Doug at BookIt! I was having trouble booking online, he called, and helped me book my trip! I didn't see why I couldn't get my trip booked, he figured it out with no problems! I will definitely use BookIt again, I am so happy with my booking!

I have booked with BookIt.com on several occasions and had great service. This last time, we had to change our itinerary 2x - due to unforeseen circumstances. When rebooking with a new hotel, new date - I spent 2 hrs 15 mins for the first phone call and 30 mins for the second phone call to ensure that the new hotel was booked (which took a long time but went smoothly) and to ensure we received all our money back - which didn't go smoothly. In the end, I was told that $715.92 payment we made for the first trip was never actually charged, so no refund would be given on that without further investigation. AND YET - my itinerary and payment history on BookIt.com showed that it WAS charged as did my credit card statement. I kept asking why they don't see the payment on their screen when I can see it on my screen - on the BookIt site. I was passed from one person to a second person.

I found your website very easy to search for hotels in the area I was looking for with very reasonable pricing and even a discount of 10%. It was very easy to book my stay (Booked an all-inclusive near Playa del Carmen). I have used BookIt.com in the past and was very satisfied with the service. I will use BookIt.com again in the future.

Love using BookIt.com for all my booking needs. Great discounts for members in great all inclusive resorts. I always recommend BookIt.com to all my friends and family. I will use BookIt.com for all my future trips with family and/or friends.

Wonderful price, with bonus better than any other site. What I like about BookIt, you can contact someone if there is a problem. I would recommend others use this site, I have used others and believe me, this one is hassle free.

The agent was extremely helpful and patient through the whole booking process. I needed to split the payment between two cards and he was very attentive to that and got it done for the same price as the package deal. Thanks!

Trip to Playa Del Carmen, Mexico: I was pleasantly surprised at the ease of putting a travel package together on your website. Pricing was competitive, and the flight information easy to understand, and it even included airport/hotel transfers. If all the reservation information checks out when we travel, don't see how it could be better.

Vacay package: The website is very easy to use. Book It has the best price out there! It is nice to have a payment plan available so the entire balance wasn't due all at one time. The flights available were accommodating to when we wanted to leave and return. Thank you!

The booking process was pretty easy. The only thing I would have liked to see, and maybe it was there and I didn't see, was travel time from airport to hotel. Other than that it was super easy and convenient.

First time booking with them, hoping everything will turn out fine once we get to the resort. But the online prices were seriously unbeatable! Also it was super easy to switch flights for a reasonable fee. And in the end we ended up saving money either way! Flight prices are pretty high, but resort prices help counteract. Just wish more airlines were available to fly with other than just American and United, as well as more freedom to choose departure flights separately instead on coupled. Other than that, great experience so far!

Booked a vacation in Aruba for Christmas and got a much better deal than I could find anywhere else online. Searches are easy to use and the extra discounts are great! I've used Bookit on several other occasions and have never had any problems!

The staff was very patient, friendly, knowledgeable, and helpful. Which made my decision even easier. I didn't know where I wanted to go but I wanted to take a trip somewhere I know I would have lots of fun. The staff Booked me a trip to Miami last minute at an amazing price. I will definitely be using BookIt again!

We have spent over 2 hours trying to book a package deal. There were errors with the card, called the bank. Everything was fine. Email said no flight was booked call immediately. So I did. After 47 minutes with Omar flight still wasn't booked due to an error. All funds have been depleted from both cards we used. Still no flight!! I also signed up for the INSTANT $150 savings and never received the email with the code. I was then told it could not be used for a package that was already booked. THE FLIGHT STILL ISN'T BOOKED so why can it not be applied to the package???

I was waiting until my cancellation and refund issues had been completed. I give BookIt.com top scores for efficiency, customer service, timely response, personable, and accountability. Excellent. I've booked with them in the past and was also pleased with the service then also.

BookIt.com is always the cheapest and have never any problem with my booking. Thanks my stay was fantastic. Till the next time. BookIt.com is the best I am satisfied and I come. I'll be back again. Thank you BookIt.

I booked a reservation with the 1.00 promo. It said you can cancel within 48 without fees. My payment plan was 150 a month for 4 months on my AMEX card. The Hotel stopped taking AMEX so BookIt charged 35.00 fee for nonpayment. I was upset. Cancelled reservation they charged a 50.00 cancel fee. So far I have spent 85.00 for NOTHING. I am mad but whatever. I booked directly with the Resort. No charges or fees. Now fast forward 2 months later. I receive an email saying my card is being charged 35.00 because my payment didn't process. What the hell are you serious?? A payment for a reservation that I cancelled 2 months ago and paid 50.00. Of course I disputed with my credit card company. But they are ridiculous and a RIP OFF. They may be okay for last minute deals but from now on I will book directly with the Hotel. Not worth it.

I have been using BookIt.com for 7 yrs. I have always been a satisfied customer. I love using Bookit.com. We have been many places, cruises and all inclusives. We always meet nice people. This year we will be traveling to Jewel Cover in Jamaica.

I will never use BookIt.com after my last two trips. First of all they could not, or would not send me confirmations of my booked trips. I called several times and confirmed my email address and they still never sent the confirmation. On one of my cancelled trips I was owed a refund which they never sent. I called several times and all I got was that it was transferred to my bank. I called my bank and they never received the transfer. When I called all they would say is they transferred the funds and gave me a confirmation number and said that is all they could do. I don't whose account they sent it to if any, but I never got my refund. No one I spoke to was helpful at all. So I had to eat the cost of the cancelled trip.

My fiance booked through BookIt.com a few months ago for an all inclusive trip to Cabo San Lucas. We were super excited about 5 day honeymoon. We waited in about a 10 hour line for passports, still stoked for our trip. My fiance informed me his last payment was today May 15th 2017. He checked his email to learn our trip had been cancelled. So he calls, he wasn't getting our money back, worst of all our honeymoon was cancelled. The reason for the cancellation: Insufficient funds - why? BookIt.com is on Eastern time and decided to take the money out MIDNIGHT EST time = 9pm PST on May 14th (where we live). My fiance gets paid on the 15th. We called BookIt.com at 9pm PST because we're adults, we have jobs, we are wedding planning. They tell us, "YOU MISSED THE DEADLINE. It is 12am EST here." Okay why are we just learning they are on eastern time! No mention of that information before.

We purchased round trip ground transportation to hotel. Upon our arrival we checked in with Coming2 agency which should provide us transportation. Instead Adrian ** tried to charge us $60 more on top what we already paid for, for 2 of us ($60 with receipt or $40 cash for his friend's taxi). We opt to use regular taxi from airport which was more cheaper than those fishy options. Now Bookit refused to refund us transportation fees because Coming2 said we were "no show". We been visiting Dominican Republic since 2003 never had such issue. First and last time for us using BOOKIT!!!

Super easy to book and really enjoy the non-biased reviews of each vacation. Highly recommend. Not to mention, the cheapest price I could find and I compared it to several top vacation sites. This is the second time I've used this site to book my trip and won't be the last.

I booked my vacation with my Auntie Candace and I gave the agent the information about the discount with save200. Candace was spelled it wrong Candice and my discount wasn't applied. As well I was told that I must call the Airline to get the name fixed and the agent said the change was done on the hotel side by BookIt rep. I was told that we could do a three way call or I could call to get the name change myself. The airline person told me to call BookIt.com and ask for a supervisor to get this solved. I want you to know I searched around and was offered really great deal but I believed BookIt was around longer, Vacation express. I am becoming disappointed as the days go by. I was also told that I can't wait too long or I can't change it and Candace will not be able to go. I need a supervisor or management to help solve this difficult problem.

Kim ** did a great job. I was not happy with the flights offered in the package because of the long layovers. Kim helped find a flight with a short layover and the price was good. Happy, will use BookIt.com again. Thanks Kim **.

I tried to ask for price match up with Expedia after I made Cancun reservation for less than 24 hours (About 12 hours). First of all, BookIt price was about $170 more than Expedia. Secondly, it was only standard room while Expedia Junior suites. Customer service was trying to give me different reasons why BookIt can't match price with Expedia and I have to pay $125 for penalty on both of my reservations include 5 people. Feel very upset with BookIt about this.

I love this website. I did book couple trips from this web and was happy with my vacation. It also send us a reminder to tell us what to do before your trip. That what I need. Every time when I need customer service, they always there for me. Overall, I will come back to this web and book them again.

He display excellent customer service in helping me pick and choose a hotel. He was very patient, he listen to my need and my price range on the various hotel and he had lots of knowledge when it came to making my decision... Thank you BookIt.

It was really good experience. I will definitely book it through this site again. I cannot wait to go to this trip! Everything was very well explained and easy to compare! Everyone should go through BookIt.com to buy trip.

Cancun trip -- Shopped pricing for 5 days before departure and BookIt.com beat the competitor's price easily. Property was fabulous as advertised on the site... no surprises. Pictures of property were all authentic. I advise you to purchase the round-trip airport transfer... great deal, new vehicles, friendly drivers.

Was so thrilled over the deal I got on BookIt. It a great site and easy to use. However I do wish there was a search engine to type in specific resorts instead of having to search through them all. Also, being a "member" doesn't give you any cheaper prices, as it advertises.

The customer service agents do not know the meaning of customer service. I was trying to book my vacation online, it didn't work and I had to call in. They booked my vacation wrong and are now telling me I need to pay to fix it. Unacceptable.

I love BookIt!!! The customer service is excellent when I call and because of the payment plans I'm able to take my family on vacations. I also love how I can change the payment dates so the money comes out my account on the dates I want. I just love BookIt so much that I drop my travel account with AAA.

I liked now BookIt ties the flight data better to Spirit Air for the booking number. THis time I could easily prepay my luggage on the Spirit Website. In the past it was a hassle being I'd have to call Spirit on the phone to get the booking tied to the flight. All good with the booking.

Bookit has been a good experience for my family and I. Everything is most often taken care of and that's why we have planned and taken 3 vacations through bookit.com. They can improve how excursions are booked as we had to reschedule 1 of ours because the site excursion times were different from the island times and we were left by the bus, however we did get to go on another day. Bookit could also get more islands with all inclusive vacation and destinations as they have more Mexico islands than other places that people would think about traveling to.

It was so easy to book, and the price was the lowest than all other and even give you a coupon to save more... Absolutely love this BookIt and would highly recommend to use it. This was a first for me and won't be the last...

So far so good! Just booked a vacation to Jamaica and was very easy to make my choice and friendly to use. But I will see after the trip how my experience with BookIt.com will be. At this point is too early!

It was really easy to find a great deal on the vacation I booked. The website is very easy to navigate and took me to the exact pages I was looking for. I'm very pleased with the results. I also found the lowest price after poking on several different sites. Definitely a win!

It was actually a bit confusing as the conf# was not on my printout of the trip. One had the confirm# for the hotel but not for the airline. Then another email had no hotel confirm# and a different conf# for the flights. Are the conf# and the PNR# supposed to be different? Also no clear way to pay for bags except directly with the airline now, and that is not clear either.

I always book my trips with BookIt. They offer great prices and the website is very easy to navigate. I highly recommend using this website. I would love it if they offered discounts for returning customers. If they do I obviously don't know about it and would like to be informed.

I was on hold for a while when I called in, about 15 minutes, but once the BookIt Customer Service staff came on the line he helped me very quickly and with all the information I needed. I would recommend BookIt to friends and family, and already have.

Was very happy with my transaction and the person who assist was wonderful. Yes I would recommend a friend to this site. Thank you. I would sure use this site again if and when I travel again. I hope I will have a very good times on my vacation you. Have a blessed week.

I call to check why my vacation was cancel. Change address with bank account didn't know that would affect my transaction with my last payment trying to come through. I was charged extra 75.00 or lose all of my trip. I will never use BookIt again or refer anyone. When ask could I speak to supervisor. The rep got off phone. Return just to tell me a lie. Please read fine print with BookIt.

My Cancun vacation. The booking experience was great, so much cheaper than AAA quote and great deals overall. Also has a great 4 payment plan, which is really nice when on a budget. This all-inclusive hotel was a lot more expensive on all the other websites that I researched.

This booking was my first experience with BookIt.com and I am very pleased. The agent that handled our trip was Jerad. He was knowledgeable, helpful, and thorough. The trip was very organized and there were no surprises. I will definitely recommend BookIt.com to a friend. Thanks. It was a wonderful trip.

From BookIt.com to BestDay Services, we never had a worry. We took tours thru them that went very smooth. I would book thru them again. Staying at Sandos was a great place to stay. You were safe but you still had a bit of the jungle life with all the animals around us.

We enjoyed our vacation. The people were wonderful and the resort was beautiful. We do have 1 complaint. I have been consuming Crown Royal whiskey for 35 years. I do not drink anything else. The resort misrepresented this beverage on multiple accounts. I addressed this with my butler, Orlando, and the Club Elegance personnel. This is unethical behavior. My rating reflects my disappointment.

Customer service is spectacular. Very helpful and accommodating. I would recommend BookIt to everyone and anyone. I wanted to upgrade my room and they more than helpful. The only thing to wary of is choosing an airline. They do not always give an option, so beware - sometimes wait a couple of days and try again before booking.

Excellent service. Representative treated me as though I was the most important person in the world. I would have no problems recommending BookIt to my friends and family. The service has been exceptional. Based on the service I received I will be back when the need arises.

Great rates and easy but it advertised a lower price that was supposed to be good until midnight but increased the rate by $400 a couple hours earlier. We were able to move dates back by a week and only increase it by $200.

Our agent was extremely helpful. However, the price we were given online was cheaper than what he could do when putting in the exact info. So he walked us thru everything online and we received the lower quote. He answered all of our questions. We had many, this is our first trip out of the states. Would have given it 5 stars had his numbers matched our numbers.

Booking was fast and easy with BookIt.com! So far so good, great sale prices! Prices I could only find on this site. We have Not Taken the vacation yet, but it should be wonderful! We booked an all-Inclusive in Puerta Vallarta...

I had been debating on what website to use to book a family vacation, as there were so many offering great deals! I decided to use BookIt.com since I had never used this website before. After my amazing experience and getting exceptional customer service from Willie **, I think I will recommend all my family and friends to use BookIt.com. I am very satisfied and happy with my vacation purchase!

Thank you BookIt.com for the smooth and easy process to book my trip. Much appreciated. Your website was much more complete and easy compared to some others I have used in the past. This was my first time booking with you and I plan on using your service from now on. Thanks again.

BookIt was recommended to me by a good friend and I have to say that I had an easy time using this site. It was fast and easy. I will definitely be using BookIt for now on for all my travels. I will be recommending BookIt to all my friends and family. Thank you.

This is the second time we used BookIt and have been very happy both times. The site is very easy to navigate through and is descriptive in nature. I like that they use BD travels because they were really good to us. I would highly recommend this site to everyone.

The agent was very professional. She did a great job. I will definitely book my reservation to you guys again. She was very professional, she definitely deserve a raise, she had a lot of patience and she take time to explain everything to me.

I had absolutely booking my trip to Aruba. The agent was courteous, well informed, and didn't use any pressure techniques or the "hard sell". I will definitely use BookIt for my next trip at the end of the year!

I was charged $35.00 because the payment plan date hit 2 hours before my direct deposit and the bank didn't recognize and turned it away. Book It charged me $35.00, rip off! I am going to try to find another booking agency.

This is my 3rd time booking our vacation through bookit.com. I usually do it myself on the internet, but we had an additional lady added to our trip. I called in and was given the best customer service I've received in a year. This young lady pulled out all the stops for me personally. I've worked for Delta Airlines for 16 years, in customer service. This young lady exhibited all the attributes I've learned and were taught in this field. I enjoyed my bookit.com experience this evening @ 11pm with the outstanding customer service call rep. I am now an official loyal customer of BOOKIT.COM.

Everything was an easy process. From booking my original trip to modifying it due to some family issues, everything was just a click away with no issues at all. With just a month before my original trip, I am VERY pleased with the site and how user-friendly it is. Thank you BookIt.

This past Saturday I was going to book a trip to Mexico during BookIt's end of the month sale. A $50.00 rebate was offered which could be used on future bookings. I wanted to book two trips, one for my wife and I and one for my daughter and 2 grandkids. Before I finished booking my daughter's trip, I noticed an error in my grandson's passport. I left a message with my daughter notifying her of the passport error, and did not finish booking her trip or mine. The following day, Sunday, we resolved the passport issue. Since the end of the month sale was expiring at midnight, I promptly booked both trips. Much to my surprise, not only did the cost go up for the exact same resort and same dates as I started to book the previous night, but the $50.00 rebate was also no longer offered. Needless to say, I was quite surprised and disappointed. Not sure if I will use BookIt.com in the future.

Booked a trip to Cancun Mexico. I used the website to find the best airfare and travel dates. Before actually booking the trip, I thought it would be best to speak with a travel specialist to see if I had the best deal. What a nightmare, all the girl wanted me to do was to give my credit card. She wanted to hurry to end the call. I told her I wanted some time to speak with my family before booking the trip. She said she would give me a courtesy 12 hours to decide. Then she said she needed my card to hold the trip, a fee of $10. I agreed, when I received confirmation, the packaged airfare wasn't included, just hotel. She never told me that what she was doing was just for the hotel. I told her I didn't want to do that, possibly lose the flight I selected. I graciously asked her to cancel the courtesy hold. I also told her that I was just going to book the trip online. She agreed, put me on hold to speak with another department.

After long looking and rates changing many times in a day I was finally able to book at a better rate... It was easy to check out at the end of my reservation. I have booked her in other occasions and this was the hardest to find a good deal. Overall good experience.

Easy to get all you need for your Vacation in one place. BookIt is the only one I use & BookIt VIP to make my vacation plans. You can get your Hotel and flight with a rental car waiting for you for all one price, hassle-free and easy to do.

You guys were really wonderful and helped a lot!!! I will definitely give business to you. Only thing is you need to add free cancellations until 3 days before checking date just like Booking.com. That helps to book with confidence and make changes and use your website more.

Sale agent was incredible. She helped me book my vacation. Made the process simple and easy. She was friendly, patient and very knowledgable. Most important she made it easy to trust BookIt.com. Normally I don't trust any websites. I'm a loyal customer now. Thank you.

Mexico booking — Very knowledgeable, attentive, and helpful agent. Went out of her way to get the best rate and overall deal. I would strongly recommend using BookIt.com since this is not the first time I use their service. Although first time was long time ago, it seems things are better than before.

My wife had her heart set on a different resort than the one I booked. I was having trouble with the website so I called. The woman at BookIt was knowledgeable, fast, and very effective. I appreciate the help and am looking forward to Jamaica!

Jeremy was great, he made the experience painless. I explained what I needed and he was able to give me many options. He was patient and informative. What I couldn't do in three weeks of searching he did in fifteen minutes. Will definitely recommend this site.

I booked the wrong hotel and they was able to accommodate me and find the perfect one for my husband and I. I can't wait to spend quality time with the man of my dreams. I will definitely use this site to book all my family vacations. Thank you again Bookit.com.

I found that it seems that every online reservation errors out at the end so you HAVE TO call in. The whole process online seemed too simple and it was, THEN, I received the 'error' and ph# number to call in. Several of my friends encountered the same issue. Overall the representative was quite pleasant and professional. Almost an hour and a half later I had a vacation planned. It was too cumbersome to enter on the site, THEN have to do it all over again with a Representative.

My CC had a limit and I didn't realize. My air booked but hotel was stuck. Ahhh! The fabulous CSR helped me to keep the deal and finalize payment! He did this quickly and with no issues. He confirmed to make sure I had an email confirmation and that all details were correct. SO HAPPY!

I just booked at Grand Moon Palace in Cancun, Mexico. I booked an exclusive 7 days package but gave me an error after it took my money and gave me a number to contact to review my bookings. At first she only saw my flights but didn't see my hotel bookings, then she tried again and saw that I booked a hotel with it. Now, I am worried that when I get there that my hotel might not be even there, though the lady told me to sign in and check my bookings after a few days, also to get a confirmation number to the hotel. Feeling really worried about my booking. I've book from this site before and this is the first time I experienced about an error after booking my hotel. It says it can't find hotel booking, but my money were already taken out. BookIt.com. Hope you guys resolve this kind of problems.

This is the first time that I've used BookIt, I would definitely use it again and recommend this to my family and friends. It was so easy, excellent booking experience and the prices were better than all of the other sites I was looking at. Thank you!

Derrick was outstanding, took lots of time to maximize the options and flight schedules. This is my third purchase and I will continue to use BookIt.com. Also he was very familiar with resort and took time to clarify by calling the resort to make sure we have all details we need. The customer service after booking was also very considerate and answered all our questions. Bravo!

I called BookIt because I had several questions before booking a trip. Our customer service rep Esha was terrific! She was so helpful, very professional and offered other ways to book our trip when the flight we wanted was no longer available. After booking our flight directly with the airline in order to get a flight no longer available (the number of flights they had were already sold), I called her back at her direct number and left a VM. Within an hour she returned my call and helped me book the hotel at the price we discussed.

David did a very good job explaining everything we needed to know about booking our first all inclusive trip. Very happy with the service and can't wait to enjoy our vacation. I have recommended BookIt.com to several of my friends.

I will never book a vacation anywhere else! BookIt.com is so accurate and cheaper than any other website... When calling customer service they are so sweet and helpful... Just booked my third Mexico vacation through them in two years. You won't regret booking through them.

When you're booking a vacation BookIt.com is the way to go!!! The main thing you need to really look in to is your hotel. I booked a vacation and the hotel looked great, but when I arrived it was not what I had in mind. I switched hotels and BookIt.com refunded my money within 4-6 weeks. It wasn't BookIt's fault at all and at least that was an option.

We were impressed by the great offers and quality of air and hotel options of this site. My family is already counting the days until departure. I will let you all know if the ratings were accurate. If so, we will definitely be booking future trips through BookIt.

I booked hotel/flight package online & when I got the confirmation it had a different airline & airport not what I had reserved. After calling customer service I have to wait more than 10 business days to get reimbursed for a mistake I didn't do. Now I have hotel reservations without flight.

At first, I thought this was too good to be true. Then I found out through Google that this is a legitimate site. I love it and will be using it in the future. For the most part everything was quick and easy. At the end there was a little difficulty but Customer Service helped. Thanks, BookIt.

Booked an anniversary trip to St. Lucia. The process was quick and easy. The steps were easy to follow. You were able to search different resorts in the area to compare. Then you could design your vacation package with your flight, the type of room you wanted and then you had the chance to add extras if you liked.

I had great customer service from Willie **. He was friendly and able to answer all my questions. Willie also helped me to make some adjustments to my plans and was very sweet about it. All around a very nice experience.

BookIt was the perfect service to use to book a large group travel with to celebrate Megan's 30th Birthday. I would definitely recommend them to friends. The customer service was awesome and I had no issues with booking or managing my payment options.

I have been using BookIt Services for many years. I have always had a great experience with the booking staff. I have never had a bad experience with the service, at a hotel, or airline reservation. The rates offered, are considerably less than booking through the carrier or hotels; even though I am a very frequent traveler. A+ to the staff!

Your customer service representative, Elizabeth was very professional and helpful. She made my first time using BookIt very easy. I would use you again and would also recommend you to friends. We are looking forward to our trip and hope everything is as nice as portrayed on-line.

I had a very positive experience using BookIt.com. Andrea (sp?) was very helpful. She was able to look up and answer any questions I had. It was fast and easy. The only concern I have is she told me there was a $19.00 resort fee which I misunderstood to be a onetime fee but on the hotel's website it says $29.00 every night per room. I would recommend this site to anyone.

I liked how the booking works. However putting in the coupon code is the most difficult. Can you make it more visible? Also, I felt that the choices and updates and changes for flights were really good and easy to do. I would suggest people also compare to hotels in their actual sites to get an idea.

I booked a five-night stay April 13-18 in the preferred section. My only complaints were the size of the room and size of the shower. Besides those two minor things me and my girlfriend had a great time and loved the food and scenery of the resort. The preferred section pool is worth the upgrade in itself with the classy sincere staff at the pool and the availability of the chairs and cabanas if choose to use them. The staff worked extra hard and were always friendly and made sure you had the best vacation possible.

BookIt.com helped me make last minute travel plans very easy. I had to make arrangements for multiple family members and my representative was awesome. I have also used them in the past and they were great. I plan on using them again.

Beautiful hotel, food was fair, but could use some MAJOR help in the customer service department. I attempted to use the ATM one morning - the machine did not dispense my cash but my account was debited. An employee witnessed the incident and made a note of it. When I got back to the States and needed the hotel's help with the dispute with my bank NOT A SOUL EMAILED ME BACK. Very disappointing, I tried so hard to love this hotel but overall, it was an OK experience. Also, I've never stayed in a hotel in Haiti where they charge you for the room safe.

I'm on hold currently trying to cancel my dates and booked for another dates. However, no availability. Representative suggest to cancel and booked at a later time. However, I'm now being charged a cancellation fee and I was advised this will only happens if I cancelled after May 22. This is not good customer service and I'm very disappointed.

I made a reservation on 4/25/2017 for 4 nights from 5/14 to 5/18 via BookIt. After the reservation, I checked with the Krystal-Cancun official website and they are sold out. Other third parties sites also show that the resort is not available. BookIt site is deceptive allowing unsuspecting customer to make reservations when they know that there is no availability. Since yesterday, I have been asking them to confirm or cancel my reservation to no avail. Sarah and Reenisha have an attitude and told me to wait 72 hours. Doing that, would be detrimental in protecting my consumer's right of canceling within 3 days. Instead they are telling me about a $25 dollar penalty per person. I am holding the end of my bargain. They need to make this transaction whole.

This is the second year in a row we have booked our family trip with BookIt. BookIt has been fantastic both times and I would highly recommend using them for any trip you may have coming up. The website is easy to navigate and the customer service on the 800 number is great! A+

Andrea did an excellent job in helping me to have enough time at Chicago to make flight connections. She also was able to negotiate a one night stay at Hideaway-Negril that had a 2 day min. Will keep her info for next trip.

Unprofessional staffing, lack of communication regarding penalties assessed in travel changes, cancellation versus modification, they won't transfer you to speak to a supervisor, the time frame to handle your concern and they don't return calls as promised.

First let me say that the prices are on par or better than other travel sites. As are the number of available packages but the agent I booked with was completely incompetent. He didn't know the difference between First Class Air and Economy Class and booked our trip with economy even though I was adamant about first class seats.

Booked a hotel for Embassy Suites in New Orleans through this company. Found out right before my trip that everything was ready to go and that they took the money 24 hrs after I reserved. Got to the hotel on 4/20 And reservation was not even in the system. Booking sucks. The customer service people are rude. I got a call from Amsterdam and then he was very rude. Don't USE THIS COMPANY!!! THEY FALSE ADVERTISE AND DON'T TELL YOU NOTHING.

Before receiving assistance from bookit.com, on my own I priced the resort, airfare, and transportation and it was overwhelming. Bookit.com gave me this tranquil feeling because everything was hassle-free. Everything I inquired about on different websites, was all on bookit.com and my anxiety was gone. As I compared the prices from my research to bookit.com, there was not much of a different but knowing that I completed my vacation plans using one site was the payoff.

I recently booked a trip to Cabo. Somehow forgot to add an additional day. It sucks that I was not able to add on. Instead I was told I'd have to cancel, pay a fee and rebook. At that point the trip would be almost $400 more. So bummed out right now. :(

I am most pleased with the TP agent Shalee. She was very professional, knowledge and very pleasant to work with. She spent significant time assisting me with several options for my booking destination. Her patience and efficiency was displayed to the utmost. I sincerely hope that I will get her the next time I make my travel plans with BookIt.com. Thanks.

Website use was great, found the vacation I wanted at a price I loved. Had a slight issue with calling customer service but in the end, they got it all straightened out. My wife had booked with BookIt before so I tried it at her request... In the end, I would give 5 stars and for sure will use next time.

Site was very easy to navigate! Great price for my wife's birthday. This is our first official real vacation together after being married 10 years with kids. Also with me missing her birthday over the last two years due to job obligations.

The only problem I encountered was when I tried to complete the purchase. No matter what I tried I could not complete the purchase on my device. I had to use a laptop in order to have my purchase accepted.

Waiting on the phone now to speak with customer service. They booked for today when I want it for this Friday the 28th. Plus they charged me in US funds. When booking they had all my info wrong. Have used this site many times.

This is the first time I've booked a vacation through BookIt.com. I have to say the experience went very smoothly considering I booked airfare for myself and my niece who was leaving from a different city. Victoria, my agent, went through the options with me and was very patient and accommodating. Because of this experience, I will most certainly consider BookIt.com in the future.

Bookit arrange our whole vacation and everything went well... Look to book another vacation in the future. The price of the trip was good for airfare and all-inclusive five-star hotel. Also pick up at the airport and taken back on time.

I have used Bookit.com many times to book vacation in the past through agents through this site. We go on the site, scroll through the site to find the resort package in this case that looked best for our budget and needs! The price looked amazing. We read through all the details of the flights, resort covered everything, even found a coupon for $200 off!!! We were so excited we were getting a great deal. So I called into the Bookit and booked the trip every so I thought was perfect! My parents decided they would like to join us seeing how it was such a good deal. They asked me to call and book them as well.

We called in to confirm our reservation and get our payment dates, however when we called the agent said he could not locate our reservation. At this point we were worried because payments had already been withdrawn from the bank and we asked for a supervisor. This supervisor identified himself as Alex OpId: ** out of Salvador call center and he stated the previous agent was in Manila. We later called back (same number) and the agent was able to easily find out reservation. She advised agents don't typically ask for full card number or banking information to research reservation and Alex had asked for it multiple times.

It's decent hotel with great weekend entertainment and food. Courteous staff. The American breakfast had to go. If you are in the Bahamas a decent Bahamian breakfast should be served... Staff was helpful, excursions too high and unaffordable. Overall pretty good as we had great access to Atlantis hotel.

The process was simple, and the agent was helpful in exploring several options. He explained benefits of different packages, and helped me find the best possible rate for my trip. All in all, a good experience.

Excellent service and easy booking, I'm using Bookit.com for years for my business trips, conferences, and trainings. I love this service fast, and easy with the affordable prices. Definitely I will have many more trips and vacations with Bookit.com. The service is easy booking and save times and money.

The process was smooth and easy. It was nice to be able to get a fantastic deal from bookit.com. I will use it again in the near future. I'm so excited because we used bookit.com for our honeymoon. We have been looking for the past two months to get a really good deal and we finally found it.

Great experience and would recommend BookIt to everyone. Very special trip for us and I am confident our 30th Anniversary trip will be awesome! I am also having other family members use this site. Now even our grown children are booking to come also.

Did you receive my flight schedule, my hopes are that you did. It's a comforting thought to have your service at the airport to whisk us to our hotel thus avoiding the confusion at curbside. Your rates are great and our expectation of your service matches the great service we receive at the El Presidente.

My experience was good with the second agent. Overall I was very satisfied... I have always booked with this company and will continue. Great job. Need to fix promo. Was not able to receive mine. It said it was available but I was never able to get it.

I had to call customer service and they were Great over the phone, patient and did everything they could to help. Using the website was easy saving choices, going back to compare deals, descriptions of everything was detailed and clear and prices were unbeatable.

I called Bookit to gather information on a sale they were having. The rep was informative and provided insight. However why I rated them high besides the great value I received was for the rep's patience in answering ALL my questions even stopping the transaction because I had more questions. Great service along with an amazing deal!!!

BookIt.com was very simple to use and showed many great offers. Had a hard time deciding where to go. My friend referred me to the site and after being recommended for a resort it was so easy to find. I love the website and what it offers.

Flight booking guest support - The young man I spoke with was very courteous and never one time acted like I was putting him out in any way. He took care of my request and made my experience very nice. I cannot remember his name and could not find it on my confirmation.

A smooth and easy transaction. Easy enough I booked through my phone. The process was simple, clear and the deals were GREAT. Deals were even better on mobile with the "mobile only" deals on top of the already discounted prices. All in all, the deals are great, the site is clean and clear.

I love how easy BookIt.com makes it to plan and save on a trip! I was able to book roundtrip transportation from the airport to the hotel and still save more than on other travel websites! I will definitely be sticking to using BookIt.com as my main vacation planning and booking website.

Last year we booked the same hotel through Expedia but this year we decided to check out BookIt and their prices are even better. They have constant deals going on. We saved more than $100 per night! The whole website was easy to use and the process to order was also very fast. Will be booking through BookIt in the future!

As I booking a trip to Dreams Riviera Cancun online thru Bookit.com, I had problems with assigning seats on United. I called to ask a few questions and the Bookit.com customer service took over the reservation. She reentered everything on her end. I was booking three rooms. I put in my original reservation two rooms with double beds and 1 with a king in the comments section. I requested the customer service agent to do the same. She put me on hold. When she came back she said that she put that in. Also since I had 6 people there was no difference in price for a private transfer than a shared so I requested the private transfer.

BookIt made planning my honeymoon very easy. It was a no brainer to choose this site especially. Which I was recommended to by a friend. The pictures of the resorts with all of the restaurant items make it a deal you can't refuse. Now, I just can't wait to go on our trip this summer!

I had a great time. It was fast and easy. Hope everything went through. This was my first time using BookIt and it wasn't so bad. I plan to use this site next time. You guys gave me a great deal for me and my daughter traveling for cheer leading.

I had clicked on a direct flight offered by Frontier Airlines. Somewhere along the way, it was changed to American Airlines (not a direct flight), but I didn't catch the change until after I'd completed my booking. I immediately called the BookIt 800 number and repeatedly got a busy signal for the department handling completed bookings. I finally called booking sales in order to speak with a person. That person transferred me to someone who could supposedly help. This person spoke so fast that she was hard to understand. In the end, she said there was no way to get the Frontier flight I'd wanted unless we were willing to pay about $400 more per ticket.

I was 30 minutes late with my last payment and my trip was canceled. I had to rebook my trip, pay an extra $200 and we were DOWNGRADED. This is awful customer service. It was still paid on the due date. I am beyond disappointed. I will never use BookIt.com again!

He was patient, and knowledgeable regarding my questions, and travels. Thank you!!! OK, I will recommend this website or this agent again. Good job BookIt.com. Keep up the good work. Your customer service is rated as a 10 for me, with 10 being the highly Proficient.

My husband and I were booking a trip to San Juan for hotel and flight included. The flight was charged to our card successfully however our bank declined the hotel thinking it was fraud, we called to get it corrected and was quoted an extremely higher rate than what we were originally paying for. I do not understand why they could not honor our original price or re-run the charge. My husband had the bank on the other line to ensure things went smoothly. So we ended up paying over $300 more than what we were supposed to pay with the original package. We will never book with you again! Not to mention customer service was horrible, we were hung up on several times and they were reading horribly from a script.

Quick and easy! Immediate response from booking site with all questions answered, the description and pictures of the hotel and flight info were easy to access and confirmations were sent immediately. Site gave huge variety from which to choose. Only thing is not quite sure if there is an additional all inclusive fee??

Assisted me with my reservation for my sister 60th birthday to take place in July. Thought I would not be able to rectify situation. Tried calling the hotel out of the country. No results or clarity but the rep. named Shannon was a lifesaver. Thank you so so much Shannon for all your support.

This was the first time using it. So far. Everything was simple. It even let me see all the activities, and how much the activities will cost me. It's like one stop shop. For your whole trip. This will be my first real vacation without my kids and I am super excited.

I had planned to use the BookIt.com mobile order and had got all the way to the payment screen and it kept erroring out. After 7 attempts with the same error (missing address line one, missing city, missing zip, missing phone, etc.) despite all having been filled in; I ended up booking online and having to forgo the addition $16 discount for mobile booking discount. I was using Safari on an iPhone 6s with the latest OS in case that helps to recreate the issue. Safari autofill had completed the field the first two attempts, then I removed and re-input each value without success.

Your company puts people on hold for an hour even when you're calling about a confirmed reservation. No way to get to customer service. BookIt.com is only concerned about new trip. Its a real turn off. Take the money and run!!!

I Wanted to find a cheap vacation, found BookIt.com. It asked me what I was looking for, it led me to the right spot. Made it easy to review the right destinations, found some nice discounted prices for me, it was that easy. I would highly recommend this site for anyone to try. Blows the competition out of the water!??

This is my third time booking through this site, maybe even more. The pricing of the packages never disappoints. The selection of flights is always great as well as the resort choices. The reviews are accurate and honest and so are the photos. Looking forward to this next adventure!

Using BookIt was extremely easy to use and perfect for booking our vacation. We were a first time user and everything was very smooth with booking the trip and going on the trip. Will be using again very soon!

I have a very good experience. Bought a ticket from your website. It's my second time and I really like this website. You have a very good deals. The only thing that I didn't like it was I don't have any option to buy a ticket to go to my resort.

I am very happy with the experience to get my reservation with BookIt.com. I booked an International flight with all-inclusive at the lowest price compared to other sites. Very quick and simple to find good deals and to book it. Truly recommend to people consider booking any flights and hotels reservation with BookIt.com.

This was so easy to use and when my payment wasn't accepted they called RIGHT AWAY! Nice, problem fixed! Amazing crew. Go BookIt!!! I will most certainly be using BookIt for all my future travels! Thanks for being so helpful.

We only book our vacations with BookIt. We find it very easy, the customer service is perfect. A couple of trips ago, we had problems with the airplane and were very late getting to our destination. We call customer service many, many times that day to make sure they knew what was going on and so they could make sure our room was not given to anyone else. They took care of us completely. We never worry about anything on vacation because we know that the people at BookIt will always take very good care of us.

Had to make changes. Agent was helpful in explaining everything. Great customer service. I love the ease of the site and ability to get a "real" person on the phone. Agent took the time to walk me through my changes and re-emailed me all information I needed to complete the change.

Booked a vacation in Cancun and email AND verbal confirmation from BookIt agent. Arrived at the resort, they had no knowledge of our reservation. Attempted to call BookIt several times from Mexico, each time we were given a voice mail to complain to. Even when we finally received a human to speak with we were transferred to someone's voicemail. Only after two hours and several calls did we receive a reply - through email. Not a call, not a text. Good thing the resort we were at had mercy on us and gave us a wifi password.

Since this is our first time using this site, we hope that it will be a good experience. I usually go directly to the hotel site to make my reservations, however, BookIt made it more enticing due to the discounted price! Once we had made a decision on the trip we wanted to take, it was very easy to make the reservations on BookIt.com.

Long wait on hold, but when connected to agent she was very personable and took care of my request for a room change on an existing reservation. She answered all my questions, took the time to explain everything about my reservation, which probably explains the long hold at the beginning of my call.

As we arrived at the reception, the hotel didn't found our reservation, they didn't get it in their system, I think you should check it out with them. Luckily they had an availability, I sure don't know how it works but please keep your partners informed.

Trip to Cancun - This is my 2nd year to book our trip on this website. I searched other vacation websites and all were much higher. The ease of booking is great. There are so many hotels and activities to chose from. My husband and I celebrated our 30th Anniversary here last year and are going back in October because we had such a great time. Our youngest son who is 27 is also going to hang out with people his age. Can't wait.

Leslie ** was extremely helpful and went out of her way to help me get the best deal and the resort that I wanted. She also spent a lot of time getting the best flights. I will use BookIt again and would highly recommend it to a friend! Thank you!

Using the site was sometimes frustrating, particularly trying to select a specific resort. It would be visible for selection but when you try to look at the calendar for it, it would change to another screen. This would happen multiple times - I could not locate the trip I initially wanted but I was able to find a suitable replacement.

I called BookIt.com to plan a trip to Punta Cana. BookIt was able to provide the upgraded room category that their competitor could not offer. The representative I spoke with was Becca, and she was awesome! I didn't have all of the information I needed when I first called her, but she gave me a few minutes to gather it, and she called me right back. Becca was very helpful and personable. She answered all of my questions and was very pleasant and helpful. I can't wait to book my next vacation, and I will only do so with Becca at BookIt.com!

Easy booking with a great price. I checked other sites with the same info and nobody was able to beat the deal from BookIt. I usually have used Expedia, looks like I found a new booking site. Thanks! Looking forward to Cabo!

This was my first time using BookIt and it is a great site and provides good service. Fast, efficient and friendly. Representative answered all my questions and concerns and explained everything so I understood. I would recommend to friends and family.

When I booked it said it was the final day for the discounted price. I checked the next day and the price was still available. When I opened the page it said I could get $100 off for an all inclusive vacation, to type it on the coupon area fresh$100. When I did, it told me that the coupon was not available or something like that. Both issues were deceiving.

After spending days and days shopping and comparing all possible prices and hotel deal I always ended up at BookIt and once I found our perfect vacation and price they had more discounts! I will check this site first from now and I bet I will most likely also book. The selection is huge and I also loved that this site has great filters. I even had to make a call to verify the information I was reading and the service was fast and awesome!

Very helpful customer service, highly recommended for your travel service and needs. Called in my reservation and the people at BookIt were so helpful and fast to get what I wanted for my travel needs.If planning a get away these people could definitely be the people to help you secure your travel plans.