BookIt.com Reviews

BookIt makes it so easy to find the best hotel and airfare deals out there. It's user friendly, and I love that I can change my airfare times to suit my needs, and pick my seats on the plane, too. It's my new favorite website for booking.

Don't book through BookIt!! Flights/ trip got cancelled due to hurricanes and still got charged for canceling, also no return on flights!! Wouldn't recommend "Book it"!! Spent hours and days on hold! My friends and family are no longer booking with BookIt!

Just wished that I wasn't charged the 25 dollars for the change since it was less than 24 hours. Otherwise very happy with the service provided and definitely happy with the rate. Hope that in the future there could be a window of at least 48 hours to change.

A friend recommended BookIt as a great way to book a vacation if you wanted to do a down payment and the balance in payments. I went online and booked a trip to DR. It's Super easy and great way to book a vacation! I recommended to my family and friends and I Will definitely use again!

I have definitely recommended BookIt to friends. Even though I have not yet taken the trip, the process to book our vacation was easy. I booked our hotel and flight with ease and great options. Did not have to go to another website to book my flights.

It was a good experience. I was trying to book my vacation's trip in 4 agencies at the same time and yours was cheapest found. I hope you keep giving good prices for peoples. I liked the payment delay option. I did not use it but it's good also.

I'm very disappointed that the booking agent was not able to help me and book the trip at the online price. I had to book 3 separate trips and 2 were priced differently. I will likely not use BookIt again or refer it to my friends. Really sorry to have to post a negative review for your services.

I wish I had a time machine so I could never ever use your service again. This company misrepresented itself online with deals that end up being a scam. Then on top that charged my card for trips I did not authorize. I am disappointed with the customer service provided and the company on a whole.

My manager and I booked a trip over the phone to Cancun. The rep was helpful and verified all our info multiple times to make sure everything was correct. We were even able to split the booking onto multiple credit cards for easier payment. I will use BookIt again!

Booked what looks like it'll be an awesome trip with no more than a few clicks. I love the discounts, extras and the fact that they're on rebates. We got the trip we've been dreaming of for a fraction of the price.

Booked resort and airline with this company. Aug 27, five hours before departure was notified that the flight was cancelled due to the arrival of Hurricane Harvey. Emailed BookIt to cancel the resort immediately. They responded with a email to confirm cancellation. They say they did not receive my cancellation so I emailed them a copy of their confirmation to them. They credited my credit card minus $560.00. I have tried to discuss this with them but the people in Jamaica are no help and will not let me talk to anyone in Florida where they are located. The cancellation terms show that I should pay a $60.00 penalty. We live 10 miles from downtown Houston. This adds insult to injury considering what we are dealing with the flood. Do not use these people. They have no heart.

I made an error while booking my trip. Called right away and Shantell was great at helping me and very pleasant. She helped straighten out my dates. It was much appreciated especially since my flight was already booked. Thank you again and she deserves a raise.

I tried to book two trips at the same time, because we have 7 travelers (it allows to book up to 6, unfortunately). So when one of my bookings were denied I got super upset. I called customer service and complained. The lady that talked to me was super nice, even if I was a little rude to her. She gave me an AMAZING customer service!!! Thank you!

Very excited to use BookIt.com. Our agent Jared made things very easy and explained everything I needed to know! We are very excited. We will absolutely keep this website in mind for the future! We looked through several other websites and happy that we ended up with BookIt.

I booked for two going to Cancun. Our flight was cancelled and my booking showed I paid 369.00 for each. Well Spirit was only paid 365.00 for both. And only refunded me 365.00. BookIt has refused to give my money back.

We booked our trip online to Playa Del Carmen 8 months in advance. Once we found out about the "Mexico Travel Warning," we decided to change our destination 3 months before the trip. I wasn't looking forward to calling the agent because I know how tedious the process can be. However, Shannon ** was super helpful, patient, and friendly. Thank you Shannon!

Unhappy. May not use BookIt again. Scheduled 3 inclusive 8 days to Cancun Mexico. When arrived for unseen events 1 of 3 could not enter country. When arrived of reservation was not even in the system. Had a really hard time calling internationally and took about 45 min to correct. Was very frustrating. Tried to get credit for 1 but got the runaround. The location is very pretty, great for couples, families and newlyweds. So so for nightlife. Our room view was amazing. Not sure if we were upgraded because of our ordeal. But it helped a little.

Shelley did a excellent job booking our trip with a large party and departures from multiple states and she took care of this without having any issues. We also had a slight problem with credit card issues which she handled with ease. Thanks again.

My booking experience was fast and easy. The Princess Punta Cana vacation price was lower than any other travel agency or booking site. I really appreciate the ability to break up the cost into several payments. I will continue to use BookIt as long as their prices remain lower than their competitors.

I recently called in requesting my trip be changed from Mexico to another location due to the recent travel warning issued. Obviously I was super upset to hear your company and the airlines weren't willing to forgo change fees. I feel like this is something that should be taken care of and also taken into consideration in the future. With that being said, the agent I spoke to was super friendly and more importantly super informative. I couldn't have asked for a better experience over the phone. That dude deserves a promotion! Looking forward to our trip.

Thank you - Very friendly customer service was very helpful and answered all my questions and went over details with me to make sure everything was understood - let me know that we can call back and book activities that we are interested in before we leave and helped with transportation from the airport/hotel. Thanks.

I had Amazing service from Latoya! She gave me options and made it such a pleasant conversation! She worked out an issue I was having with a last minute add on and it came me such comfort knowing it was handled with care and such professionalism.

Very great customer service even though the wait time for them to receive my call was over 40 min. Overall very satisfied with their help. They made sure my reservation was done and asked for additional services. STRONGLY RECOMMENDED! Great job!

Shy, who called me back 7 mins before midnight just saved me!! I was so stressed out on how and where to stay in next few days here in Mexico. She answered all my questions and made sure everything was booked. THANK YOU, SHY!!

I will never use Bookit again! I was double charged for a trip triggering my credit card company to deny certain charges. Contacting Bookit is a nightmare! Long waits to get to reps who have to further put you on hold to find out answers to questions asked. The last straw was being put on hold, again after asking Shanik(?) to stay on the line while I could confirm what SHE told me. So it is ok for me to be put on hold for hours yet when I ask that she wait while I confirm what SHE told I get transferred (might as well say hung up on since she did not want to provide customer service). Also, the itinerary that she asked me to review could not be accessed from the Bookit confirmation email (another issue I have). It showed the capability but would not allow me to do so. Shame on Bookit!!! Last time customer!

I booked this trip for my boyfriend's 30th birthday and really excited that I have the opportunity to pay installments and not have to worry about not missing this great trip. There were additional perks to this trip and we're just excited.

My husband and I always go to Jamaica in December. I have changed jobs and it has become harder to put everything on a credit card to pay it off due to interest rates. BookIt.com has made it priceless to pay off the balances of the trip in several payments, and gave us an incredible deal on the Jamaican vacation. We will definitely use this site when planning our next vacation. It made it so easy with no stress!

We were very pleased with the help and all the information given to us in booking our trip to Punta Cana. The representative was very knowledgeable and courteous. We deeply appreciate your service. Thanks to all of you at BookIt.

I requested a modification for my room on our upcoming trip and BookIt was able to do it for me and keep my pay delay. Thank you! Could not ask for better customer service. I have been using BookIt for a couple of trips and will continue. Thank you again for your service!

Excellent customer service and answers to questions regarding trip. Thanks Daniella for all your help with the booking reservations and information as well as helpful tips and phone numbers. Will definitely recommend this service to others and thanks for your patience while I was retrieving my documents. Did not feel pressured or rushed. Cheers!

I Received a callback. The girl said my airplane was booked but the room wasn't. Then she said she had to rerun everything and I said fine as long as price didn't change. I couldn't buy insurance and she gave me an amount. After running my card I asked if she had included the coupon code I had on my order. She said no. I said, "can you give me a refund for the coupon code." She said no. I asked for a supervisor. She balked but then transferred me. Supervisors gave me the 100 value of the coupon as a refund. I don't think it should have been that hard and customer service needs to be improved.

Booking.com gave me the best rate on our hotel and the resort credits was a true bonus. The website was easy to go through and the reviews were very helpful. I also find the site very safe when it came to payment and the payment plan they can provide can make it very easy for anyone to have a vacation.

Excellent service. Prompt, knowledgeable responses... Answered all questions courteously. Spoke with several employees on the phone, since I'm not sure that I know just what I'm doing online. My biggest concern was, and is, the ALL INCLUSIVE part of the Lifestyles vacation in two bedroom suite All inclusive reservation. I was assured that the All Inclusive portion is covered in the price that I PAID. LOOKING FORWARD to this trip as it is to celebrate my 75th Birthday.

I have used Bookit couple times already and very happy that I did. I had to call and ask about my reservations and the girl I spoke with was so nice. Best prices as well as customer service. Highly recommended Bookit…

The site was easy to navigate... Great experience overall and I would recommend to others especially when looking for all inclusive travel deals. The only improvement I would suggest is to list all items included in the package. I had a hard time finding the list and had to contact the resort, etc. Thanks!

Very helpful with out of her way to get the booking done when there were some issues with the CC. I would recommend booking with guys to all of my friends & family. Services well done. After having trouble with CC information she called us back more than once to take care of the problem.

I am so happy to book my vacations with your side. This is my fourth time and everything the way I expected never had to use customer service because nothing to complain about. 2010 was my first trip with Bookit.com and I never looked back. Best prices. Best service!!!

This is the first time I've used Bookit for a vacation. I found the selection of hotels to be good. The booking process was easy and quick. Never easier! I will be using BookIt for future vacations and referring them to friends.

I like the fact that I can pay in installments and the accuracy and efficiency. The price is also comparable to others. Will be happy to write more after the entire trip. Thanks. This is my first time using this site and will definitely use this site again in the future for all my bookings.

My wife made a reservation for a resort a few days ago on BookIt and somewhere during the process missed adding the flights. She called the next day to fix this issue and instead ended up having our reservation canceled and re-booked several times by the person over the phone. After this mistake she just decided to cancel the whole reservation due to the stress and time wasted over the phone. There were multiple times where she waited 30 minutes to talk to one person. After the cancellation, we were charged 75 dollars. So my wife called and I emailed the company and requested a refund because we were in the 24 hour time window. They denied the refund to my wife over the phone and never even bothered to reply to my email. I'm so upset with this company now. I will not use them ever again, and I tell everyone I know not to use this website. God forbid you mess up one part of your itinerary and have to call them.

I was having so many issues with the website and I almost gave up. I called and was so surprised it felt like I had my own travel agent. Our rep was so kind and helped me with different options and we booked a better trip than expected!

Not at all happy how you handled my reservation! I had booked all inclusive with flex pay, received confirmation, to later receive email stating otherwise. I had to rebook at a higher rate. Not right! First time I have used your site, might be the last!

They were very patient and very helpful in booking my hotel. They worked to get me the best rate and helped me understand the differences in the rates that I saw on the internet. Would definitely use them again. When the call failed they called me right back.

I got the best price on BookIt for my Montego Bay, Jamaica vacation. The site is easy to use and secure. I also like the option to split payments and to use the pay delay feature. Although I did not take advantage of these options, it's great to know they are available if needed.

Because of system issues paid $200 extra for my trip. Call in and got the runaround. Entered the wrong last name because of lady telling me system was down and distracted me from entering the correct last name. Now I was informed I had to pay extra because of this. On the phone with five rep who keep transferring my calls. Still trying to get to someone to fix my problem.

I booked a reservation for Jamaica but once I pressed "Book It", I received an error ID number string the flight has been booked but there's an issue with the reservation and to call them. So I did and was told my flight was no longer available. This became frustrating because I got a pending charge from the airlines portion of the rate, blocking available funds to book another trip. The lady told me that once I make another reservation, to call back and they will waive the additional charge of the flight changes for the trouble. I even clarified that with her before I ended the call to make sure we were on the same page.

I was booking a trip to Mazatlan while I was at work. I had seen that there was $200 off booking for 7 days. We started getting busy so I was interrupted. Evidently I missed where to enter the coupon code. So I called BOOKIT thinking they would take care of me. They rudely let me know I missed it and pointed out it was right there where you select the transfers. I was very disappointed that they didn't take care of this. I am well aware that they could have. Thank you for listening.

Have been using BookIt for the last several years and have found the website & booking process easy to navigate. Have never had a bad experience and their customer service staff are friendly and very accommodating. They have the best prices compared to other websites.

Overall for being my first time using BookIt it was a great experience. I got what I wanted for the short time I had to book. I had questions. I called customer service and they answered all my questions. They was very helpful.

The agent that helped me was very friendly and helped me with a booking issue. Apparently one of the airlines was changing rates which caused my booking to not go through. Expedia did not explain this AND charged over $3000 in pending charges on my account. This agent assisted me and helped with the flight times, hotel, and took care of the booking via the phone. Something the Expedia agent didn't even offer to help with!

Searching the website with comparable hotels was easy. I liked the pictures at the bottom allowing easy scrolling to the right to review comparable hotels on the same page as the hotel I was looking at. The chosen hotel and comparables showed price per day as well as package price. The booking experience was not painful.

First time using this website and I wish I never did in the first place. Very unsatisfied. The rep was very rude and hard to work with. I will never again use this website to book another vacation. I do not recommend to anyone.

Booking with this website for a trip to Cancun, Mexico was so fast & easy. There was no hassle whatsoever. I knew exactly what I wanted & the price was within my budget. I would recommend this to all my friends & family who are looking for a fast & great deal.

I just booked a 4 night vacation to San Diego, but I use BookIt.com for most of my travel and vacation reservations. The deals can't be beat, the website is very user-friendly and I recommend Book It to everyone I know.

This is not the first time I have used BookIt. Each time, booking was easy and fast. I even booked on my phone and received a discount for doing so! I appreciate that my information was saved from before so I didn't have to re-enter it all over again.

I used bookit.com for an all-inclusive resort in Riviera Maya. Hands down by far the best price I found. And I searched numerous booking websites. Saved almost $300 for 7 nights on the same room category at the same resort. Thanks bookit.com for offering such great prices.

I emailed the Hotel Alamanda in St. Martin to make sure our room reservations were all set. They had no reservation. I called Bookit and after 45 minutes waiting they said computers were not working well and couldn't check. I called Bookit the next day and after being on hold for another 45 minutes I was told she couldn't get through to the Alamanda. I was emailing the hotel keeping them informed. 4 hours later I called Bookit again and while on hold they finally had to send our reservation again and we got a confirmation number. No apology no credit for waiting three hours of my time. After this vacation I will never use Bookit again! I'm very disappointed...

It was easy and convenient. We got great prices. At a great location. Seems like getting a package was the way to go. With a good Airlines and a great hotel to stay at. Can't wait to go. On our dream vacation. Thank you very much.

After my first booking with Bookit.com I knew I would find it hard to beat their deals. So I researched and researched just to come back and book through the Bookit.com website again. I got such a good deal. I told friends we'd made years ago that we were heading back to the resort and how much we'd paid and they booked the very same day! Today, I booked another trip and got almost half the price that the hotel website was offering. Bookit.com really delivers ease of use and great bargains.

Excellent way to book hotels or all inclusive trips. Used couple times to book Mexican trips and would absolutely recommend to anyone. Cheapest prices compared to any other site. So easy to use the site to find the perfect trip and pay in full or spread out payments.

My wife and I were trying to book a last minute vacation for our anniversary. We had never used BookIt before and were a little apprehensive due to the extreme savings they were offering over the competition, Expedia, Cheap Caribbean, and Travelocity for the same exact vacation package. Before we placed our order we wanted to get more information on the trip insurance and the car rental. Everyone we dealt with went over and above to make sure that our vacation booking was accurate and most importantly that we were happy with our selection. The sales representative was knowledgeable and made sure we received all the answers to our questions. This is something I can say from personal experience is not the norm when dealing with an internet travel agency. We could not have been happier with our decision to use BookIt and I would highly recommend them to my family and friends.

I had an issue booking my trip online. I called customer service and was able to have the issue resolved. The agent had a different price than what I was quoted online. They honored my online quote and apologized for the inconvenience. Love BookIt.com.

Beware is a scam! BookIt.com advertise Holiday Inn Aruba as all inclusive hotel but when you get there, Holiday Inn tells you that they are not all inclusive hotel. That you have to pay an additional fee per night per person to have the meal and drinks. We were told by the hotel personnel that BookIt does it to everyone. I called BookIt.com after being on hold for 50 minutes in a long distance call I was told by (Susanna) BookIt that they couldn't help me, that the hotel wasn't all inclusive. Don't use BookIt they are misleading.

I just recently used BookIt.com to book my trip. Rebecca ** was my booking agent. I am so very pleased with her kindness and patience. In all the years of booking my trips I had never had anyone take the time to answer the many questions I had. She's the very best!! Thank you Rebecca and thank you BookIt.com!!

When I was booking my trip, the total amount stated was $2,630.87. I then applied a $15 coupon which the total price upon my booking became $2,615.87. After I paid, the total amount charged is $2,632.87 (including the $2 PayDelay fee). I called customer service 2x about this. The first time, I was placed on hold then got disconnected. I called the 2nd time and waited for a long time before a person answered then was placed on hold again. The lady then informed me that the coupon was already applied because the total was $2,647.87 which was not the total stated during my checkout. I explained to the lady that that's not what was stated while I was booking it and I should've been credited the $15. The customer service lady just hung up on me instead of trying to assist me with this matter. Very poor customer service.

I was on Expedia.com website searching for a hotel when somehow, unknowingly I was switched to an affiliate of theirs, bookit.com. I called today and after being on hold for over 20 minutes I was told they could not move my dates up by one day. I understood no cancellations but switching from a Thursday-Sunday instead of Friday-Monday was not cancelling. This is after I saw the same room being offered for $289 cheaper on another site for the same days. Not even trying to make some kind of change is unacceptable. I will stick to Priceline from now on.

The first several times I attempted to book with Bookit.com the flights would revert back to the preselected flights, which didn't work with our schedule. Finally, today when I tried to change the flights everything worked fine and was booked without a glitch!

Very useful website to book now and pay later. Second vacation booked through bookit.com. I wish there were different options for how many months you want to finance for but overall not bad. Too many fees but that's how they make their money. Definitely recommended. Need cruise options.

I normally go through a Travel agent when booking trip so I pray that Bookit.com give me a great experience. The price was right but I wish it wasn't a 1 stop flight and it can go straight there but I greatly understand.

I have to say I have never written a review before and usually very easy to please. I planned a vacation a year ago this November and unfortunately had an accident 4 days before leaving for vacation. I broke my knee saving a child from drowning in the lake. I called BookIt to see what my options were because I was told by orthopedic I could not continue with vacation plans and that I would be immobile for 10 weeks. I received 3 different answers from 3 different representatives. I was given till midnight the following day to make decisions otherwise we would pay more in cancellation fees.

I had previously booked a vacation package for the first time with BookIt.com. I was paying for it monthly. I had a baby that was sick and didn't feel comfortable leaving him with anyone and cancelled my vacation. I received the money back for my hotel portion and was informed that I would have the flight portion held as a credit for future travel to be used within a year. Now I am ready to go on vacation so I called BookIt since the year is about to be up. I was put on hold for 45 minutes, transferred to the wrong department and put on hold again for another 30 minutes. When I finally spoke to the representative Taina she informed me that the cheapest flight she could find was for $589 but I was looking at their website for flights totaling $284. I would have to come out of pocket for the flight almost double the amount that I could get a new reservation for.

Found BookIt.com to be cheapest online. Easy directions to follow while booking. Never had a problem in past using bookit.com. All my future trips will be through this website. Save friendly and always very accurate. Save time by using Bookit.com for all your travel needs.

Hey, booking was really easy. Great price. Saving us almost 50%. Easy to do even for an old guy who is not computer savvy. Can't wait to get back to Isla Mujeres. Hoping the rest of the trip goes as smoothly as the booking. We'll report back in March for a follow up report.

David helped us with booking our trip and he was great made it very easy and also listen to our needs. We were so undecided on what we wanted and he gave us a couple of ideas and also put down that we are celebrating our 25th anniversary so he put down a couple of things that we requested at the hotel. We will definitely book again with BookIt in the near future. Thank you.

I had a very trying and difficult experience booking my vacation. There was a discount offered on my trip that they would not honor. If I cancelled the trip and rebooked the trip it would be $1500 more with the discount than the original trip. There was no way I was getting the discount on the original trip. So I decided to cancel my trip and book a new one on a different date. No problem, right. Wrong. After 2 hours on the phone and being disconnected several times, I was told that I could not book the second trip and a discount was being applied to the original trip. That could have been done in the first 5 minutes. Thank you very much.

The young lady who helped me was so pleasant and very helpful and knowledgeable. I will recommend "Bookit" to all friends and family. I look forward to seeing what other vacation packages you have to offer, looking for packages too. Thank you.

The agent was kind enough to honor online price. Due to my difficulties with the app!!! Will shop again with them, prices were way below at least 40% less than other sites, the service was fast and friendly and answer all my questions and inquiries!!!

Booking was easy. :) I appreciated the transportation prompt. I called with questions and the agent was very helpful. So far so good. I guess we will see when we get there if all that was promised during the booking appears.

I've used BookIt.com many times in the past and it's wonderful. You get the great prices of internet buying and your own personal travel agent like you spent the time in an office. They even helped me once when my flight was canceled to move my entire vacation back a day at no extra cost!! Do it. You won't be sorry.

My experience with BookIt was a bit lukewarm unfortunately. Although I got a good price for my trip, I have to say they dropped the ball on the timing on this one. I scheduled the trip to PR for 8-30-17 to 9-3-17. Online it indicated that check out was for that Sunday so I booked it. Once I received the email to confirm the trip, I noticed that check out was Saturday at 12pm. My flight does not leave until Sunday at 3am so I am without a place to stay for approximately 14 hours. I called and informed them and their response was that I would have to pay for that extra day. Really? It's not like I'll be staying the whole entire day. I was just hoping for courtesy for the check out to be extended but to no avail. I look forward to hearing from BookIt.com. Thanks.

While I was able to make my travel arrangements with BookIt.com, it was not a simple process. Much more time consuming than I expected. Rates changed frequently through the entire process. I spent about 45 minutes from start to finish when it should only taken 15 minutes.

I called 4 times and got no help! I finally got a guy who helped me but I wish since it's a costly vacation that the customer service was a bit more happy and friendly. Nobody knows anything about the hotels or the destinations so I have never been and got no help if I picked the right hotel or not... kinda scared but hopefully it will be nice. I wish they all had more knowledge on the places and the hotels. I spoke with 4 reps and not one could tell me if the hotel I picked was nice or not...

Absolutely delightful. All inclusive at the Hilton Rose Hall in Montego Bay Jamaica! BookIt.com provided all services swiftly, diligently, and thoroughly. Vacation went smoothly and just as planned. Resort was wonderful - better than expected! Will use BookIt.com again and again and again!

Everything was handled very professionally when making our reservations. Agent was very helpful answering all of my questions. I have already recommended you to others going on the same trip due to your efficiency. I would definitely use your services again.

It was a very easy process. The person I spoke with was very informative and she very polite. She made want to use this site for every vacation need in the future. I'll definitely recommend BookIt to all of my family and friends.

We are able to take an extra vacation this year due to these great prices. I have never booked through this website until now, but this will be the first place I check next time I'm getting the itch for a vacation!

Thanks for everything. It was very helpful. Good hotel at great price. You can find almost everything. We hope to get for what We pay for it and have a wonderful vacation with my family. Hope to get better deals in the future. Well thanks again and have a wonderful day.

I love the website! Book all of our trips on it. I had an issue and had to call in. Was hung up on after being told I had to hold for 3-5 minutes. Jen got my second call in and fixed our trip and now we are happy and getting ready for our trip!

I have used BookIt to reserve resort and flights for at least three prior international trips. That alone should tell you that I think they are reliable and offer the best prices around. This past weekend, however, I booked a trip but could not reserve the flights through BookIt. I had to book them separately which means I missed out on the coupon code and possibly a better rate had BookIt been able to handle my flights. Guys, your name is BookIt, is it not? So, I called to tell them about this and the representative stated she could not offer the discount. I was disappointed--a definite ding on my estimation of the service. I think there's some room for improvement, but overall, their prices are some of the best.

Easy to book and seems to be accurate and credible. The photos and detail was specific as well as what the resort has to offer. Should offer a phone number and email address if someone may need to make contact.

After booking online I needed to speak to a representative because I needed assistance with seats. I was on hold for 45 minutes only to be told BookIt doesn't help with seats for the airline I booked with. If that's true, I should not have been given the option when I was booking my flight. I will never use BookIt again. Poor customer service and deceptive online information.

I waited a total of 90+ mins to speak with someone about the details of making a changes to my reservation and/or canceling. My call was disconnected and I had to wait back in queue. I called the line for making a reservation and they were able to pick up the line less than 2 mins. This is concerning and not very good follow up support. This is the 1st time I have booked any type of international vacation plan and 1st time using Bookit.com. Not a very pleasant 1st time experience. Just make sure you are 100% certain of where you'd like to stay. I originally booked an all-inclusive resort, but immediately after booking I read reviews and wasn't impressed. My 2nd option resort was about $50 cheaper at the time of booking and the same price during next day when I wanted to make a change. However, due to the refund processing delay (7-10 business days) I just made an update to the reservation.

Cancun trip - Looks like a great destination and good value. Booking the trip was pretty simple and my agent spent a lot of time with me answering questions. Second time I have used them and will continue to do so. Really looking forward to the trip. If this place is as nice as the reviews I am sure it will be great.

Ocean Coral & Turquesa - This place is a rip off, the ocean is like sewer and you swim in "you know what I mean". I regrettably booked ocean view suite and was another disappointment. The internet is horrible and best of all, the money is not refundable. Then they offer you an upgraded suite for additional $900 per stay for that suite which is closer to the ocean (sewer ocean), every minute passes here is a regrettable experience. Believe me, if you ever thought of Cancun, never consider this place, you better throw your money in the trash. This will be my last visit to Cancun.

They never gave me the discount of $200 that I was supposed to get and that I qualified for. I called to book my flight, I mentioned the $200 discount but they never gave it to me. I think that's very poor customer service to say the least.

I booked 5 nights all-inclusive hotel at Punta Cana, Dominican Republic at a price of $85 per night per adult. I booked for two adults at a rate of $190 per night. When I looked into the receipt in detail, it charged $342.49 for taxes and service fees. If the taxes and fees are the same for all clients, then I would not complain. However, when I go back to the website the next day, I did the same booking but with a higher rate of $119 per night per adult (The deal of $85 per night was expired yesterday). The point is about the taxes and fees, which was much much lower at $47.47 (the difference is $300 for the same hotel, same room and same service). So I called in to bookit.com representative. They gave me the following explanation: due to the nightly rate is lower, they charge higher taxes and fees. And the fees are not decided by bookit.com, it's decided by the hotel.

I used Booking.com and it was very easy to use and got me an amazing Vegas deal by keeping me in the loop when hotels and airfare rates I was interested in dropped in price. I highly recommend this site when planning vacations and I will certainly use it next time I book!

The agent helping was very kind and helpful. Our travel is due to loss of a sister and was so appreciated to have problem free help and kindness. He did. Not know of our loss but was so glad he was so helpful and pleasant, thank you!

After spending days and hours trying to get thru to Customer Service was repeatedly cut off. Then misled claiming current coupon not valid. SAVE 100 Supervisor Stacey failed to properly address matter. Not happy and will be having Attorney follow up. BookIt bait switch and long waits/cut off of calls gives entire Travel Industry a black eye!

The agent that modified the reservations for my Cancun trip was very rude. She continued to cut me off when I was trying to explain things to her. She continued to sound frustrated as I was talking to her and placed me on hold several times for long periods. After the modifying was complete I told her about her poor customer service and asked to speak to her manager. Guess what. I was placed on hold again for a long period of time. I have spent thousands of dollars with BookIt and did not appreciate her poor customer service. F.Y.I her name was Anna ** and her id number is **.

I have used BookIt in the past to make vacation plans and they have always been great. However, 2 days ago when I spoke with the agent I was a little leery of her and the way she spoke to me (kept laughing) and it was hard to understand her. She asked for me to repeat my c/c # over to her 3 different times which I thought was odd. After about 40 minutes our vacation was booked. However, the next morning our bank called to say there had been fraud action on both the accounts we used to book our vacation with BookIt!! I don't feel it was a coincidence that our cards were used, I feel it was the woman I spoke with that sold the cards for use of fraud! Sorry to say but I do not trust BookIt any longer and will never use them again and have reported this incident to the BBB!! Very sad that you have to worry with whom you give your c/c information too!

Bookit charged my child as an adult but would not allow me to use the mobile discount code because "2" adults have to book. However, I paid the same price as an adult for my child. It's unfair that I was unable to get a discount when planning a family vacation.

This is my 2nd time using BookIt and my 2nd time flying ever. I love BookIt because to me they have great deals and prices lower get lower as time comes close to travel. The best part is the pay delay. Thank you BookIt.

Bookit.com is my first choice when I look for vacation. Best prices in vacation packages! Check your days and they give you a lot a choices to go. I recommend to all my friends and my family. Thanks again!

I booked a trip with Bookit.com and when I booked it said all taxes and fees were included. When I tried to get my airline seats assigned there were no two seats together for my minor child and me to choose. The only seats to get were at a charge of $19 to $75 per flight and we had 4 flights! Then when we checked into the hotel we were charged a resort fee per day. When we returned home I called Bookit.com and was put on hold for more than 20 minutes and received rude customer service. Very disappointed with Bookit.com, as I have used other online travel sites and never had these problems!

It was difficult filling out the information. Kept losing the information. It could have been my computer skills. Took over an hour to book and somehow the transfer did not go through and I had to call the next day.

The booking agent I received was extremely friendly, helpful and efficient. I needed to do a payment plan and he helped set that up. Was also very knowledgeable. He was able to help me get my first large vacation booked, hassle free! Thank you!! I will go through bookit again for any future trips!

I was making my flight and hotel reservations online, and I was almost finished but discovered they didn't take American Express. So I called customer service. The agent took over and finished the reservation, which was okay except it took more of my time while he typed in everything I had just done. He was able to put in my Skyway mileage number which you can NOT do on their web yourself. All said and done, I am very happy.

Your prices are great. We booked an October vacation to Cancun. I had a problem with my cc processing. I received a phone call almost immediately after it failed. I did not get the woman's name who helped me but she was very helpful and patient while we got it figured out.

Easy to book and no hassle. Online ordering was easy. Great deal compared to Orbitz and Expedia. Would book again as website has some great deals compared to other online vacation sites. Would recommend to my friends and family when booking next vacation.

Hard to rate something that you have not gone on yet... but as far as booking a vacation, it was definitely the cheapest rate we found, plus very easy. My hopes are that all goes well on the travel days!! I do need to find transportation to the resort from the airport and have not found that info as of yet.

As a first time user I was pleased with the BookIt.com site. Compared to others it was very well laid out and easy to use. Had a little hiccup trying to coordinate a booking for two couples at the same time. It was taken care of with a quick call to customer service right from the app.

We travel many times a year for business and pleasure. This was the first time we used BookIt and found the site very informative and easy to use. The package price was the best and the transfers much cheaper than the other two sites. We will now be using BookIt instead of Orbitz & Expedia. We also likes the special payment over three months feature.

Booked my vacation to Mexico last year with Bookit.com. Everything went so smooth and there were no issues whatsoever. Would highly recommend. The last thing you want on a vacation is to experience problems and we honestly had none. I will continue to use Bookit for all my vacations.

It was very easy to book. Thank you for your help. I would use this site in the future. I would also suggest this to a friend. Maybe they will have the great experience that I did. Thanks once again for everything.

We just came back from The Royal Playa del Carmen - MX, all inclusive resort-hotel. Wonderful place, excellent customer attention, food and facilities were awesome. BookIt is the best place for travel packages, airline and transportation from and to the airport was very good, on time and great experience. Everything went smooth as we planned! Looking forward to book it again soon. :) Thanks!!!

It should be better explained that the next step after booking is to wait on the hotel to confirm because I had no clue and was freaking out. Also, my email that said my confirmation number for the hotel is on a link, lied. I still don't see it and I need someone's help to get it because I'd hate to get all the way to Mexico from Florida with no place to stay and out of $400. Also, the price stated that it was going to be $94/night. I'm staying for two nights... do the math. Noticed, I just said my total was $400. I don't know how it got to that from $94/night. I realized I'm staying in some upgraded room that probably was not $94/night. Thanks.

The site is beautifully set up with great photos and reviews. It is super fast to navigate and of course most of all I looked at other sites all over for prices and they had the best prices on BOOKIT. That is a no brainer. Thanks BOOKIT!

After booking with you guys many of times, they never included my car rental information that was included in the package caused me an 35 min hold before I could get to operator and another 20 min hold once I got through the line. Made me late for meetings. Had to book another rental and wouldn't refund my fees for car rental they should have sent me from the beginning.

I love this site. Real cheap. Me and husband is very happy to book our first Vegas trip. My daughter ask who I book with. I told her BookIt.com. She went on site and love the prices. Thank you so much for being great.

Prices kept on changing, I would go to book and price changed when I hit submit button within 10 minutes. I called to ask a question and was on hold for 15 min and no one ever answered. Poor customer service so far.

Wish I could've given them zero stars. BookIt was recommended to me by a friend. I bought a 7day round trip to a Punta Cana all inclusive resort for my wife and I. I felt I received a good deal so I called my sister and cousin, who would eventually buy as well. 3 couples in total. My cousin on the same day, my sister a day or 2 later. In total, I just gave BookIt close to $8,000 in business. Actually my sister got the same exact deal for $250 less than my cousin and I did. All she had to do was join their mailing list to get the discount.

Jasmine, assisted me. I had a couple of issues on my end but she was very patient and helpful, while being extremely pleasant throughout the process. It was a great experience. I would definitely recommend this to my friends and will certainly use BookIt again.

Plenty of options to choose from when booking. I liked the package deals offered. The booking process was easy. The tough part was making a decision on where I wanted to stay. Guest reviews and hotel reviews were helpful in the decision process.

I had a big issue with the hotel that I booked currently and switch to a different hotel. My representative went above and beyond to make sure that we got a hotel that we liked and actually saved us money and still got us the hotel in a timely fashion before our departure date which is only in 3 days. We were on the phone for over a half of an hour and she did a spectacular job. I am very grateful to have the help from her.

I want to give a special thank you to the representative that helped me today, as I changed hotels. She went that extra step to change it from scratch as changes weren't able to be made easily in the system. She was glad to help me, which you don't really get that when making any changes (haha). She worked with me and my requests were fulfilled! Thank you, you're outstanding!!

I haven't experienced such poor customer service in a long time! Shekela could truly benefit from some customer service training. She clearly does not possess the skill needed to provide quality CS. It infuriated me that I had spent that much money and was treated so nasty!!!

Excellent customer service. Best people. I will recommend to my friend anyone who wants to book. I will be recommending your service very much so keep up the good work. I do not have any complaint or any objection about your service. It was excellent.

Booking our vacation to Punta Cana through your website was extremely easy. The price that you offered was fantastic and beat anywhere else that we looked. Being able to purchase airport transfers was also a plus. The best part was that we could break our payments down monthly!

Your representative Dwayne was very professional and made booking the trip easy. He was patient and able to answer our questions. I have never used this site before but I will recommend it to family and friends and I am sure that they will be satisfied as well.

After waiting on hold for 15 I decide to log on to bookit.com to check my itinerary. Come to find out that the agent who was helping had booked flight from Boston to Punta Cana, my flight was from Norfolk to Punta Cana. When she comes back I told the flight she booked was incorrect. She said that was the original reservation. I told no she need to go back to my booking so she checked and there it was black and white. My point here is I had not checked while I had her on the phone I would had lost my money and repay once again. Then I was told I would have lose a day of the hotel but that I would not have a problem checking in 1 day later when and my transportation was modified. When I got to airport I had to repay the transportation company because I was not found.

My agent Anita was awesome, she helped my sisters and I book our trip to Mexico in February and we are so excited. She walked us through everything, answered all our questions and give us peace of mind knowing we are booked at a great resort. Thank you Anita.

I completed my purchase online and my bank did not approve the transaction thinking it was a fraud. Call BookIt.com customer service to resolve the situation and they told me that they were going to charge me more money for my reservation. CAN'T DO BUSINESS WITH A COMPANY THAT DON'T HONOR THEIR DEALS.

I'm super disappointed. I had trouble booking my trip. It 1st paid the airfare and I got an email saying that there was a problem with my lodging. So I called & when I was on the phone with them I seen I was still charged. Tthe Rep told me I would have a credit within 24hrs. Still no credit.

I had a wonderful experience booking my getaway with my husband just now. BookIt.com has the best rates of anybody I searched for and they saved my search until I was ready to actually purchase it. I'm so thrilled and delighted to have found my holiday for this year coming up on BookIt.com

Found the best deal with BookIt.com. They have the best payment plans too! They make it fast and easy. You can also move payments to dates that fit you. I will book with them again. We haven't gone on our trip yet. I will update when we get back.

I was able to find and make my reservations online in less than 10 minutes. The site was very user friendly and I loved the rate. I've been using BookIt.com for several years. I was disappointed to find out you guys are no longer using PayPal but, overall it was a good experience.

This was my first time using this website. I loved it. Easy to navigate, great offerings for both hotels and flights and BookIt.com offered the best selection at the lowest prices. Will use again for all my travel. We will definitely enjoy our trip to hawaii very much, thanks to BookIt. My husband will love the pricing the best???

First time user. My wife and I are very pleased to have booked a vacation 5 days before. We will recommend??? We had a bad experience Expedia. So now we MUST file a fraudulent claim against them. They are threatening no refund of 6300.00 for us canceling our trip due to the hotel being an all adult hotel that took our money. There should be rules or a warning that our 17 year old daughter was not welcome.

I have just gotten off the line with one of your managers after discovering that what I was sold, Residence at Krystal Grand, is not as depicted in your listing, either the description or the photos. I had to discover this via Expedia reviews. I called to change to a real resort, not a motel that is 20 minutes removed from the resort I thought I was reserving, and your manager continually argued that I was wrong and that Residence is in fact in the Krystal resort. He would not allow me to get out of this falsely advertised reservation without a heavy cancellation fee. I will not use BookIt.com again, and I will share my experience via every venue I can. You are scheisters.

Customer service rep first informed me that I would be charged to cancel deal that was not honored. Then canceled supposedly with no charge instead of assisting me for our honeymoon. Attempted to rebook, but she hung up on me. Pretty terrible service and wouldnt recommend again.

Booking our vacation with Bookit.com was great and super easy, also it was the best price we found. Quick answers too. The communication with instructions was very clear and helpful. We definitely recommend it to anyone and we will use them for our future vacations.

When booking to playa del Carmen system will give you Cozumel airport as one of airports of choice and offers ground transportation to resort without any explanation that you will need to take a ferry and is not included with ground transportation to the resort and need to travel for 45min on the ferry. Bookit in my opinion needs to have an air message that will explain that the resort in playa del carmen is not in the closest vicinity, so when a customer that has no clue where Cozumel is does not book a resort in Cancun. On another note bookit personnel is not willing to help and will blame everything on the customer even if they are not experienced or savvy in regards to airport and distances between airport and resort. Bookit has no customer service, it may be an ok company but needs to have some respect and understanding to become a good company but needs great customer service to be a Great company.

I booked a trip via BookIt.com for a family of 4 to Aruba and specifically asked the agent for an OCEAN VIEW room. When I looked at my itinerary, THE AGENT booked a GARDEN VIEW room. When I called BookIt and spoke with another agent and a manager, an investigation was done and they told me it was clearly their agent's mistake, however, there was nothing that they can do to accommodate me. I had to pay an additional $300-$400 because the rates at the hotel went up. I was only given the option of receiving a $100 credit to use towards my next trip. Why would I want a $100 credit when I don't ever plan on using bookit for any future travels? Their customer service sucksss!

I booked a trip for Playa del Carmen in November. So far everything has been really easy and anytime I had questions their staff was super friendly and helpful! I wanted to change out flight times and they were so willing to find me better flight times for our schedule. Can't wait to go!!

On arrival my transportation pick up was not at the airport since my flight was delayed, which had me upset and scared seeing as though I had paid for this service ahead of time to avoid being stranded in a foreign country. Had to find another transportation service. The front desk at the hotel said to get a receipt too from the cab driver and provide it to Bookit. When checking out of the hotel, the front desk told us that the transportation service was there that the driver had left an hour before our check out time. When I called Bookit, Bookit had to contacted the vendor to provide a refund. Bookit contacted me and told me that we were a no show that the refund would not be provided. The Bookit representative told me that I should have arranged the times with the transportation company.

I spoke to Nadine this morning, July 26th (located in Jamaica). She corrected my itinerary seamlessly, and effortlessly, all the while being pleasant. I do not have any more to add, other than looking forward to our travels. I look forward to booking our next vacation with BookIt!

The oversight during the booking process was my fault but displaying the entirety of layover times & connecting flights would be helpful. I had to modify my flight & pay about $100 more per person. This is my first time booking through this site & has left me willing to try other sites in the future.

After spending a whole day researching travel vendors for the best resort with the best price, and with the best air (time and price), We came upon BookIt. We never used BookIt before. A little uneasy doing everything directly online, so we called a representative. Spoke to Rebecca, who was so patient, helpful, and knowledgeable. We booked with her. Our vacation is next month and can't wait! We will update after trip. Thanks Rebecca!

BookIt.com is great! We have use this company several times and is been a pleasure! Customer service is wonderful and helpful. I will recommend this company with all my friends and colleagues and continued booking with them. Congratulation to the company and the employees.Great job!

The customer service representative, Carla, was very intuitive and helpful. She answered all my questions. She was also nice and respectful, as she should be. It's always a pleasure booking with BookIt. There was an issue in the beginning with the hotel not going thru but she dealt with it and fixed it right away.

$233 extra for selecting seats on flights and it would then not confirm so not only add a lot extra to total price of trip but have to confirm seats later. First trip I Ever got charged that much extra by an airline. Very deceiving package price and will not use this site again for that reason.

I give it 3 stars because I made a mistake when booking my trip. I thought the dates I selected were for 5 nights and when I paid for it, it was 3. I cancelled that reservation, which cost me $50.00! I rebooked the trip to accommodate the 5 nights that I wanted.

Third time using Bookit and all three experiences have been easy... quick like and most importantly affordable... do and have recommended to many many people over the last four years. Trust me when I say amazing company to deal with. Thank you bookit.

Our next trip is to Punta Cana and we will book thru bookit.com, had no problems at all booking for our Mazatlan trip, looking forward to book for our future vacation with you guys and my friends are booking their honeymoon to Thailand thru you guys too.

Great competitive prices. Easy website. I made a mistake with my booking and a customer service rep was friendly and helpful with assisting me to correct my mistake. Thank you for a good first experience. I will be using your site again.

This is the second trip that I've booked to go to Cabo in a year! I can't say enough about how amazing and helpful the staff at BookIt.com are! I love the delay pay because it makes your vacation affordable. Hands-down top-notch company! We chose to use them again this year and we also chose to stay at the same resort! Definitely highly recommend!

This is my 3rd time using BookIt.com and, unfortunately, not as pleasant or satisfying an experience this time. Problems with a "not available for booking" flight that continued to be listed as an option and if I'd had a better experience with the call centre agents, I would have called for help. I spent 2 days speaking with 6 different agents to try and alter a booking... in the end, a supervisor authorized a room booking refund to allow me to book a room & flight deal, but it took hours on the phone over several calls to rectify.

Not a good experience. I tried to book a family vacation a week before. The website kept crashing and was unable to book it. Then I booked a trip a few days ago and I am spend now $200.00 more than last week. I have been put on hold with customer service for more than 30 minutes now and having issues with my flight details because my son (22 months) is going and his name is not on the flight as a lap child. Do not recommend this site for now.

We have used BookIt.com for several vacations (Jamaica and Mexico) and have never had an issue. If we've had to make a change or had questions they have been helpful and the website is easy to use! Their prices are competitive and when they have coupon codes you can really get good deals.

I love BookIt! They always are very competitive in pricing & easy to use! My only complain, is when needing to call in for whatever reason, you can be on hold for a long time!! Also, I have gotten some people that can't speak English well or are clueless!! That is enraging!! As long as I can book online without any problems, they're great!!

On our recent vacation (July 14-20) we went to Punta Cana, Dominican Republic. There were 9 family members in total that we went with, 6 adults and 3 children. In the following summary “we” generally refers to me and my wife who as the primary English speakers were handling most of the travel arrangements.

I found Denidra (sp) to have been extremely helpful during the process of booking the Hyatt Zilara Resort Rose Hall to Jamaica Oct 17-29 as well as going further in assisting with a hotel booking that was required before flying to Jamaica. Her approach was extremely helpful, thorough and consumer friendly. It required extra hours, which she was forthcoming and happily stayed until the process was completed. We were extremely appreciative with her willingness to go the extra mile. We have used BookIt before and have been extremely satisfied with the professionalism that the contacts have exhibited. A special thank you to Denidra (sp) for her assistance.

This is my first time booking a trip on my own. Did a bundle for a 5 day trip to Jamaica. I was able to use a great discount they had going. My concern is now AFTER booking how the process will go. If I will be able to price match, customer service, etc.

The customer service is awful. They would rather cheat customers out their money. Then assist with the concern. This was my first and last time ever booking with this company. Customer service excellent shot JD. He a priority but it's not. I would never use BookIt.com again.

Trying to plan a sweet 16 birthday getaway for our daughters (booking w/ another family). We went through countless searches on BookIt to find that perfect all-inclusive resort. Bookit makes searching easy and is extremely user friendly. I love how it is set up compared with other sites I've used. Bookit is by far my favorite!

Using their website is fairly straightforward and similar to their competitor. The company's phone support is horrible. I had an issue with the airline ticket having a mistake on my wife's name. This was noticed within 12 hours of booking the trip and the company said they couldn't help me until after 24 hours when a change fee could be assessed. My only option was to cancel the trip and pay more money than the change fee! H O R R I B L E customer service. Avoid at all costs and review their competitor. The airline said this was a routine change for the booking agency (BOOKIT.COM) which makes this extremely frustrating. Their prices were the same as the competitor, so this is on me. Good luck if you have an issue with your booking!

This is the 2nd time we book with them and find it easy and worth the savings and very easy to make the reservations. Highly recommend BookIt.com to my friends and family for vacation plans. Will use them again in the future.

Was looking for the last minute weekend vacation trip, everything was fast, easy and with a lots of option. This is my second yrs looking for a short vacation. Last year we went to Punta Cana and now to Jamaica.

Overall the booking was easy, it was a good experience except of if you're flying out and staying at a hotel it would be good that you all would schedule the flight within the hotel check in timeframe so that you can check in when you arrive. I will arrive in Las Vegas at 12:15 a.m. Now I have to wait all the way until 3 p.m. just to check in. So I paid for two nights and can only stay one night. Can I get a refund for the night that I didn't use? That's so ridiculous.

Thank you so much for making this plan to travel a complete success! You were so helpful!! Looking forward to going to Mexico... We have never been there and this should be a new experience!! Already checking in to places to check out and exciting things to do!

I like Bookit.com, and I was pleased with the service. I plan on using the site again. The website is easy to navigate, and Jamie was also very helpful and patient. The next vacation I take I'm definitely returning to Bookit.com.

We were very pleased to find a great deal to Cancun, the percentage discount is what helped us make the final and decisive decision. We like how you present the deals, one after the other, by just scrolling down. Thanks!

Great prices and EXCEPTIONAL customer service to go with it. From start to finish they assisted with each and every aspect of the booking. Will use them again for sure! Couldn't imagine not using them in the future for any other vacation plans. Thank you!

Very easy to navigate via website, prices were reasonable & no hidden fees, able to change flights with knowing the cost & details of flight information was readily available. I have been using this site for years and would recommend to family, friends, coworkers, and strangers.

The website was fairly user friendly until it came to picking the seats for the flights, then the nightmare began. After five attempts on the BookIt site, I finally had to go on to the American Airlines site, use the locator number and pick the seats that way. In the meantime, I was on the phone trying to get in touch with a Book It representative. No success during the 35 minutes it took me to complete the seat booking. By the way if you call the American they will charge you $25 to pick each seat through the agent. THIS IS MY 1st. TIME USING BOOKIT. I HOPE THIS IS NOT THE SHAPE OF THINGS TO COME!!

Noticed a price drop on our resort for next year. After a little confusion with the agent we got it straightened out to a savings of $1,000. Price savings on vacation for a family of 4 means a lot. Leaves more money for excursions and other activities. Very pleased.

This was the easiest booking experience I've had! We are really looking forward to this vacation as it has been over 2 years since the last one. I would recommend this booking site to everyone. It gave me peace of mind which is rare since I do not like to book anything online.

So I booked the wrong side of my hotel (all-inclusive, I wanted the adults-only side) and thought I ruined our vacation; but I called customer service and Derrick (**?) helped me to modify the entire thing over the phone AND got us set up for round trip transportation to and from the airport as well. Life's like a box of chocolates and I'm glad I got Derrick to help me today; he was the BEST!!!

BookIt price was Fair for me booking my vacation at the last minute. Will definitely highly recommend BookIt to family and friends, and will book my vacation earlier next time due to the prices get higher as time gets closer.

Fantastic job of booking our trip. I made a mistake of booking the wrong hotel and I had it corrected in minutes. You are absolutely fantastic!! Definitely use this site again! Thank you so much for taking care of my mistake. I recommend this site to anyone taking a trip. Thanks!!

Trip to Los Cabos was exactly as advertised and customer service was extremely helpful. The only issue I had was the way the representative entered my name. I explained multiple times how my passport read, but she did not enter correctly so it made it difficult at each airport.

The agent was very pleasant and accommodating. The trip I saw earlier in the day had increased substantially by the time I was able to obtain the credit card information for my traveling companion. The rep was very helpful in finding us another 4 star adult all inclusive resort within our budget. We've been very satisfied with BookIt with our last four trips, they have the best deals for travel.

The website was exactly what we needed to decide what place would be perfect for our getaway in October. It gave us details, reviews and a very good price for this vacation. Being able to look at a many different options and price ranges was great and help us find the right one for my wife and myself.

We are very pleased with our recent reservation with BookIt.com. Although our first attempt to reserve our Las Vegas package got stop for security reason, it made us feel safe with the way BookIt.com handled international transaction with foreign credit card. Thank you.

Like a bonehead, I had my computer autoload name and contact information for purposes of booking. Problem was, I booked my name twice instead of my passenger. BookIt helped me out and took care of the whole issue - no hassle. Phew!

I found it simple to book this vacation. The Reviews and the Trip Advisor forum were very helpful in picking a hotel and package. Hopefully, the trip will be snag free and all that we expect. Easy site to navigate!

I was given 3 different reasons from 3 different people for 3 separate prices for the exact same room. The third person quickly booked my room/vacation for the most expensive price when I did not give him permission to charge my credit card. I spoke to Denise ** this evening & asked to be given a $364.42 credit-which is the price difference between the most & least expensive room. She informed me they will contact me in 72 hours. Please feel free to call me with any questions.

Used Bookit.com for the first time today. It was very easy to navigate between the different hotels available. Gave a very good description of the hotel and amenities offered along with a good description of the different rooms available. The most impressive thing was a better price than dealing with the hotel directly; did not expect this! I just hope now that the hotel is as nice as they describe it.

First time booking with BookIt.com and will not be the last. Victoria helped me thru start to finish, brought up key points I wasn't even thinking about, and made the process so full-service that I forgot I was booking thru a website. Amazing.

Multiple issues with this arrangement! I am highly disturbed and upset with all of the changes that incurred since I thought I set up a wonderful birthday getaway for 7/25-7/30. Since booking several different issues occurred which caused my friend and I to change plans and incur costs! Now I'm being charged another $511 to fix a mismatch with our flight and stay! I'm BEYOND UPSET and will be writing BBB and encouraging the military to add to the do not frequent list. Not to mention my birthday is ruined!!!!

I've booked with BookIt 7 times in the last 2 years. Great customer service and easy to use their site. Highly recommend using BookIt if you're thinking of trying. Never had any issues in travel. Very competitive costs and great specials if you get the emails.

The website is easy to navigate and they pretty much have every resort you could want. It was easy to book online, we just had to call to make sure we got the flights that worked best for us. Even though we called we still received the online discount.

We arrive at our hotel today. It took us a 1.5 hours to check in... they could not find our reservation. Took our credit card to charge us for the room we have already paid for through BookIt. Sure hope thing get fixed before they charge our card again???

I booked a room and when I got to the location I was told it was sold out. When I called back they booked me at another location but when I arrived at the new locations I was told that they too had been sold out for that day. When the agent behind the counter checked it was book for the next day and that it’s normal for Bookit to do this. To make matter worse I was charged for the room and then charged for what seems like a cancellation fee. I WILL NEVER USE THEM AGAIN.

Los Cabos Wedding Anniversary - BookIt made the whole booking process a great and friendly experience. Everything was covered and presented to me making the process a fast, accurate, and simple one to follow and complete. Great and fast service and most of all, great offers. Thank you!

We were a little disappointed that our room reservation was wrong and not what I had reserved, but luckily we meet Roberto at the 24 hour restaurant and he helped us get a very nice room and made sure we had the best honeymoon ever. He as well as Asbel at the Rodeo Grill were amazing and very professional and couldn't have asked for better service for they went on and beyond everything to make this the best experience ever.... Many thanks to them as well as all the other staff members at the resort and restaurants!!!

My customer service person was friendly and took care of my issue promptly. It did take about 30 minutes to hold on which was frustrating but I'm glad it was taken care of so quickly. He stayed on the phone with me until I saw everything was taken care of and an email of everything was received.

I had to change my reservation that I get online. I was most appreciative of the customer service I received when I tried to change it. They took care of it immediately. I will definitely use BookIt.com again. Again I'd like to say my customer service was very efficient and took care of my issues immediately. We are looking to forward to our vacation in Port of IR to at the fiesta grande Americano next May 2018.

I need BookIt customer service to reply my email ** because I had one reservation that was charged to my credit card twice and have not receive yet the confirmation. Where is the customer service of this company???!!! Need to contact someone as soon as possible!!!