BookIt.com Reviews

The travel pro helped my wife and I book group trip with our friends. She was very friendly and professional and helped us book right next to our friends at the resort! Hope we’re still friends when we get back!

I been very pleased with service I have received so far. My flights or resort reservation were prompt. Prices was unmatched. I will keep using BookIt for all my travels. I will recommend to all my friends who is going vacation or business trip anytime.

Amanda was simply amazing! She helped me with a booking for Sanctuary Cap Cana, and was friendly, efficient and courteous. She represents your company well. I will continue to use BookIt.com because of her. Hurricane Irma required us to cancel a prior reservation there, and we decided to go with your company to rebook it. SO glad we did! THANKS!

I checked many different site and BookIt was the Best price by far. Easy to use site. I would use them again. But I Don't like the $25 cancellation fee though. Other sites let you cancel for free.Those I only gave them 4 stars. Thank you.

I was looking for a trip to Negril with my 27 year old son and looked on different vacation sites on the internet for about a week. In the end, BookIt had the best deal for the money. I wound up getting a 4-5 star resort for a 3 star resort price and received resort credits also. I am very happy with the deal that I got.

I was honestly a little skeptical at first booking here because the deal seemed too good to be true. However, I was totally mistaken. Just got back from our trip and we had zero problems. It was super easy to book. I got an email notification when our flight had changed and reminders and helpful emails along the way. I wish I would have found BookIt.com a long time ago. I will always look here first now!

We can't wait to go on our Honeymoon in February! The booking process was easy, plenty of photos, and the resort reviews were very helpful. There is a huge selection of resorts to choose from. The only thing that would have made things a little easier would be to have a compare feature available. I will write a review of the resort as soon as we get back.

I booked a trip with their own coupon code - it not only changed the dates but it did not give me the discount. I called and was told I must've not put in the coupon code and the dates wrong, which is not correct. So I had the insurance and cancelled. BookIt charged me a $50 cancellation fee to a credit card with numbers ** and then charged me another $35 saying the $50 didn't go through. I called, held for 49 minutes and was told basically too bad. Horrible customer service. Too many fees. Shady practices - I absolutely put in my coupon code and the correct dates. Now this cancelled trip will cost me $487 in fees.

Received coupon for Cyber Monday in an e-mail at 7:55pm on Nov. 26th allowing me to use early. Booked my vacation after 8:00pm and used CM300 for my discount and unfortunately the coupon did not work which I did not see until I received confirmation. Called Book-it immediately and was basically on hold for 2 hours (hung up at 10:30PM). Called them first thing in the morning and was told the coupon was not valid and then I let them know about the email I received. After I put that lie to bed they said they could not apply coupon because it's a non-refundable room. They put me on hold to call hotel to see if they would allow me to cancel and or re-book. They stated the hotel said no after being on hold for 30 minutes.

BookIt.com is very easy to do business with and their internet travel deals are the best. I constantly review competitor pricing and always come back to BookIt. It is also great to be able to break up payment over three months. Thank you BookIt!

My fiancee and I were looking to book our honeymoon, and saw some incredible deals on this website for some Adults Only All Inclusives. After comparing multiple properties, we decided on the Excellence. The only question we had came up during our checkout process, and booking a shuttle bus. So, we called the number and the customer service representative was not only able to pull up exactly what my screen was, she also was able to apply all of my coupon codes! All in all, a very smooth process. I would highly recommend this site.

I did not receive my flight or payment information for this trip. Please send them again. All was going fine until we got the wrong e-mail address. I booked another trip just like this and the e-mail came through right.

Was really pleased with this site. First time on here and was able to plan our entire honeymoon luckily during their cyber Monday sale which saved us even more money. Everything was laid out very well and I was able to find exactly what we wanted. Will use again for next vacation. Highly recommend!!

I would recommend BookIt to friends and family. The only problem was with error screens when trying to complete my booking. It took me 3 times for my order to go through. This is our 1st family vacation and we are all super excited. I will definitely rate our vacation once we get home! #FamilyVacationAug2018

Best price I could find.. and it made a difference with our decision whether to go on a trip or not. Needless to say we are booked!!! We are so excited to be able to afford a trip for our 25 wedding anniversary.. Thank you BookIt.com.

Jamaica blue waters resort - Rebecca was very helpful and very courteous in finding the right trip for our family. She tried very hard to accommodate us in the flights and transfers. It was very easy to book and took little time to figure it out. Thank you so much. I will be looking into other trips with her.

Very friendly and knowledgeable service. Very much appreciate recommendation and questions that help find best deal for me. Definitely next time will call 877-742-9879 for find next offer. I'll recommend all my friends and colleague this side. Thank you very much.

I found booking a vacation thru BookIt.com to be painfree. The phone agent was very helpful when the online booking was held up by our credit institution. She contacted us by phone and completed the transaction quickly, and offered a scheduled payment type plan.

Buyer’s beware on all-inclusive hotel bookings trying to use the Cyber Monday CM200 coupon. There are other excluded hotels on the BookIt website not listed on the coupon. When I called, they refused to honor the $200 coupon after I booked the hotel, then offered me a $100 courtesy refund. Put me on hold, and 5 min later that was changed to a $100 credit on a future booking. Needless to say, this frequent traveler will be dealing with more stand-up vendors in the future that will honor their coupons...and definitely NOT BookIt.

This is not the first nor last time I will book a trip via Bookit.com -- fast and efficient. They offer payment options if needed. Very clear on what has been booked and what to expect. Only downfall I wish I could make changes once booked. But this could be user error too. Overall wonderful experience.

It was not so hard to book it, the only problem it's hard to find right flight, because if you like flight out it's not so great for return flight and if you like return flight the flight out not so good. Make them separate to book and it will be perfect.

Unfortunately for the second time in three months we have to deal once again with the website. Advertisement incorrect booked a six day trip site said six days checkout posted was for seven. Than we couldn't book the air fare with you even though it was a package deal. Booked air on our own. Just very frustrating.

The representative Derick helped me a lot to book hotel for Cancun. I had planned a golf tour with my friends. He was very nice and bright to guide me to a better tour. Next time I will book the flights also through the BookIt.com. My friends are all happy for his services. Thanks.

I visited numerous vacation booking sites and reviewed literally hundreds of different packages before finally going with BookIt.com. The rep was so helpful... She was so patient and answered every question... even putting me on hold to call the resort directly. Thank you SO MUCH for such great service.

Jeannine was very professional and met all my needs. I would recommend her and book again as well as pass her contact information to a friend. She was patient and suggested options that were in my best interest. I look forward to celebrating my husband's 60th in Negril.

Website Very Easy to use and accurate information. I wanted to switch hotels after booking with one hotel and the customer service rep was very helpful and the switch was done very quickly and easy. Customer service great!! I will definitely book vacations with them again.

The consultant I booked with was very helpful. She explained everything to me and answered all my questions. I would recommend this site to anyone. She was very honest with me when I asked her opinion on different properties and the service that they provide. She tried to help me get the best deal possible.

Simple, easy and accurate booking. Wanted to be able to delay a few dollars toward the trip and this was the best site to do so. We will be sure to recommend this to our family and friends for their plans in the future. The best site for travel plans. Thank you for being a great site!

First time using BookIt.com and the experience was wonderful. I have already recommended others. Will definitely use it again on for my next trip. The price was right, the process was easy, and I love how the payments are set up.

This is my second booking with Bookit.com. It's simple and easy and lets me book my trips cheaper than with a travel agent! One recommendation would be to have more flights available. And no overnight flights. 1 stop flights would be preferred.

Booking the trip and confirming room, flights and car rental was great assistance. I don't know where the confusion was when I indicated I should be primary as debit card, book it account under my name. This, has been an inconvenience.

Your website is easy to use. Booking was easy. Only upsetting part is that the rate changed as I was booking the trip. I ended up paying $60 more a night. Checked the rate this morning and it is now $20 cheaper a night than what I paid.

So I booked what I thought was a decent vacation deal through Bookit.com. A few days later the price goes down $800 on their own site! They charged me $75 to cancel and re-book at the lower price and tried to charge me another $25 because I called them. So I pay the $75 to save $800 of course. Now today I look again and the price is another $100 lower! This seems crazy to me, how hard is it to just honor your own pricing? Not sure I will book with them again...

I changed my reservation with an agent and they didn’t change my transportation voucher. If I wasn’t so detailed oriented we would have shown up in Mexico and 1 of our party wouldn’t have had a ride to the hotel. Then Because it was their fault they still charged me. Was very disappointed.

I booked a room at Sunset Plaza in Puerto Vallera for today for my daughter Mary Angela **. I could not get it thru as it said I already had a booking here. When I answered that I wanted to make the booking anyway, it finally made it. However you booked 2rooms and no one answered your phone to straighten it out even the hotel tried. No answer. I am only paying for one booking and if there is a problem I will dispute it with my credit card company. Please straighten it out. She had booked another hotel thru you the crown princess which was totally unacceptable. After one night she cancelled at the desk. She could not get you by phone either and needs to get credit for 2 nights not stayed there less penalty fee. Please let me know you have received this message.

Security department requested hard copy identification, I refused to send photo copies over the internet, they cancelled my reservations, funny thing is they processed my credit card anyway and forced me to request my money back. Never did get all my money back. With all the competition available, Booking.com will never get my business again. Rebooked a different holiday with Expedia, everything went smoothly. No additional information required.

Worked with Jasmine in booking my vacation to Cancun. I was very indecisive but Jasmine was very professional, knowledgeable and patient. she provided important info on all the resorts and was very friendly throughout my entire experience. I highly recommend her because the agent before her (Admanda) was completely worthless.

I shop online primarily and Use Ebates always. That's how I found BookIt. I love BookIt because they make things so simple. I will continue to use them for all bookings. The multiple payment options make life so much easier. We are frequent travelers and love BookIt.

Booking was fast easy! Great deals. We can’t wait for our trip! I️ had been searching for a trip for our 11 year anniversary and definitely found the best deals on BookIt. We will be staying at the brand new Xcaret resort and we are so excited. The parks are all included in the hotel stay.

Rebecca helped me book a group trip to Mexico and was wonderful! She made sure we had everything included that we needed and answered all of my questions. I couldn't have asked for better service! She was very friendly and patient and gave us the best deal she could find!

BookIt always has the best rates!! Been using them for years and never disappointed!! Friendly staff and large selection with accurate descriptions and pictures to make a good selection. My vacations are too important to me to leave anything to chance.

I was looking to book a vacation for my husband and myself, when BookIt.com showed up on my screen. I tried it and scoped out many options and chose one. My whole vacation and flight was completely booked in less than 20 minutes, and confirmation was immediately sent to my inbox. It was a wonderful experience compared to other sites I have tried! Thank you.

I was pleased working with Sanya booking my vacation package for my birthday weekend. She really did a good job answering any question that I had and make sure that I was getting a good price. I am going to recommend Sanya to my friends that planned on going.

The booking (Sanya) very professional and courteous. She answered all my questions and was extremely helpful. I am extremely happy with the booking experience and would definitely recommend BookIt.com to friends and family. There is nothing more I can add - it was a very pleasant experience!

Thank you for the service. I have tried booking direct to the hotel but in the hurricane I have had no luck. Thanks to your service, I was able to find a hotel to attend my meetings this week. Again, thank you!

Been using BookIt for 6 years and always have been providing what they offer. Never been disappointed. Hotel prices are very competitive and affordable. Always had fun in all my trips, mostly have used to go to Riviera Maya which is a beautiful place.

When online, the price kept changing, so I called to book. Although the customer service person was pleasant, she got the dates wrong, and had I not asked her to double check, we would have the wrong flights. She was very apologetic, but it was still unnerving. Also, she kept repeating back to me wrong birth dates and names of our party. All ended up fine, but it was again unnerving. Finally, I checked the website the next day, and there was a 10 percent promotion. This was less than 24 hours after we had booked. I was rudely told that I'd have to cancel the entire reservation and rebook everything, and that I'd be charged $150 for doing so. I feel like once they have your money, they don't treat you well.

Everyone I talked with was very helpful with my various questions, ranging from insurance to family members coming from different cities, and those who weren't quite ready to book yet. The agents were all so personable and friendly. Thank You.

I appreciate your help and support for our trip to Mexico! It was a great time to discuss the possibility of changing our hotel and I'm very appreciative of the time with your agent to get a new itinerary that we like. Thanks for the support! Thanks Tanya!

Andea handled all my requests in an outstanding manner. I would book with her again really friendly. She not only helped me with the booking but also helped with the flights and seats requests. I tried with your organization booking seats with no luck. Again she went overboard on my requests.

We have never used BookIt before but we are happy we did. The customer representative help me through the booking process and knew all the answers I asked. He even gave me additional information that I never thought about. The price for this trip is very reasonable considering airfare is included. So I will definitely use BookIt, again.

Anndrea helped me with arrangements of my trip. She is EXCELLENT, PROFESSIONAL, FRIENDLY, PATIENT! I rate her a 10 out of 10. This is the BEST help I have received from an representative and I do a fair bit of traveling. I cannot thank her enough for her patience and help. My credit card was put on hold due to high cost and she waited online while I confirmed cost with my VISA company. Thank you Anndrea!

We have booked with BookIt quite a few time and never had any problems until this trip. We pre-paid $153.44 for a return trip from the airport to our hotel. We arrived in Panama at 2:00 pm on Sunday Oct. 8/17 and we went to the desk to get the taxi, no one was at it, we tried calling the hotel but they knew nothing because it was not one of their services. So we waited around the airport until 4:00 pm to see if anyone would turn up and no one did, so we ended up paying for another taxi to take us to our hotel. Coming back it was ok there service arrived to take us back to the airport, I want a refund on our arrival. I have called BookIt several times and they will not refund the money, so I am writing to you to see if you can resolve it. Our booking number was ID **. We have booked with them the last 4 years but if this is how they treat customers I will not be travelling with them again.

Grand Oasis Cancun - I requested a ocean view double bed but got an ocean view king bed. There were not any slippers or bathrobes nor was there an upgraded mini bar as the description said. I paid a different price for this and it was not included so you may as well just get a regular room. When I called about it, I was told they would get back with me and never did. The drinks are horribly watered down. We bought some liquor from the airport, thank goodness??? The drinks were ok watered down but I like better liquor so bring your own or drink 10x more than usual.

I found booking on BOOKIT simple, quick and even there was a last minute issue a BOOKIT person personally assisted with the process. Packages offered are of great value. I am anxious to find out that our experience at chosen the resort will match the quality of BOOKIT.

It takes too long to accomplish anything when you have to call in. My rebooking experience has not been good. We have talked to 3 people at BookIt, not including 5 transfers, and 3 people at the airline. We have to rebook our 25th anniversary vacation after my stroke. Airline has credits. Please help us by dropping the $350 change fee because of this medical emergency. Thanks.

I tried to book online and when I got to the last step the web page errored out and I had to call in to complete my reservation. The first agent that answered asked me if I could get to the website and as I was signing on to my iPad he hung up on me. I called back and the 2nd agent was very helpful in completing my vacation booking.

Please get hold of the hotel. They have no reservations for us and my credit card has been charged by BookIt. I'm very unhappy with the service. We cannot get any calls to go through from Mexico to your toll free numbers.

A representative helped me book due to an error that occurred while trying to book online. She was extremely helpful and courteous. The best part was she was able to get the reservation cheaper than I had been quoted online. Love this site!

This is our second trip through BookIt, the first was great and the second we don't embark on until 5/2018. I shopped all different websites and have come back twice to BookIt. They offer great deals and easy to use website. Thanks again.

View full itinerary online is not available, cannot print transfer voucher. When I did payment page was not available, closed. I wish I will be able to see and print out everything soon. Previous email shoes that everything paid already. Thanks.

I was having issues getting my reservation through on the website, and while trying to fix it, a representative called me on my phone and walked me through the process. She was amazing and she sat on the phone with me until my email confirmation came through. I will definitely be using the BookIt site for more of my upcoming adventures! I also gave the information to a friend traveling with us and she used the site to book her trip also.

Josh was great. Feel very comfortable with reservation (Montego Bay). I hope it all works out as smooth as Reservation went. Fee was reasonable. Better price than using Hyatt directly. Payments and Cancellation policy works out also. Everything went well, will use again when booking in future.

Apple vacations and Bahia was offering free transportation and lady on phone Book It would match it. I feel like she should have taken care of us. We go on vacations all the time and probably won't book here again.

Punta Cana booking - I am very happy with your website that helped me decide just where I want to stay in a couple of weeks. It was nice to see the pictures of the hotel and what they all have to offer. The only complaint that I would have is that I didn't see a map. I do know where it is because we have stayed at Grand Bahia Principe before so I know where it is on the island. It would be nice to reconfirm though.

Excellent experience! Mr. Ryan ** was patient, kind and professional. His exceptional service has left a memorable impression of what is expected but seldom received. I will continue to visit your website for my future travel plans and recommend it to my friends.

Excellent assistance. Very nice young lady. Very helpful and professional. Quick response to questions and very people friendly. Received call back to confirm reservation and took time to check out questions we had. She was very well tuned to our needs and spent time.

We booked our 2nd major vacation using BookIt. I love the ease of the site, variety or options to search by, and especially the fact that if you decide to search again for something else like a different resort, different dates, etc - (either at that same time, or at a different time when you call up the site), it remembers your chosen flight preferences from before. Other sites require you to again sort through all of the available flights to find the flight you had previously selected. Love their coupon offers too! We always try to get the "biggest bang for our buck" when we travel, and BookIt is able to deliver. We still have a few weeks before we depart, but I expect smooth sailing. Thanks!

Very helpful and courteous agent!! Packages go fast. Tried booking online for multiple family members. Waited too long to make a decision and first choice was taken. Called the 1-800 number. The agent was very patient helping find a solution for 3 separate couples. Thanks

No hassle Jamaica all inclusive vacation booking experience with BookIt. Plus got an additional discounts and coupons saving me $175. Will recommend BookIt to my friends and will surely use BookIt again for my future travel plans.

Trip to Riveria Maya - Looking for the perfect vacation destination is overwhelming, and exhausting. I appreciate BookIt allowing me to save my favorites, compare prices and rooms, locations etc.. It made the whole experience easier. The best part was that Book It saved us almost $1,000.00, with their 70% off sale! Making our trip more affordable! The only drawback is, we didn't get an option for transportation to the hotel from the airport or back to the airport from the hotel. I have always had that option before, and need to make sure that is taken care of before we leave.

I booked our vacation online myself but did call to see about seat assignments as I was only able to select one set. I was told I needed to call the airline which is fine but I don’t believe that was said anywhere on my selection process.

Was very pleased with the service. This is the first time using your site and I would recommend it to my family and friends. Your discount prices are an added benefit along with the quality of service provided. Thank you for making this a pleasurable experience.

I have traveled using a few others but BookIt has been the best value for my dollar. I have used Bookit four times so far. Everything from the flights, transportation to the hotel or exotic resort location is all made very easy. I will use Bookit again.

We could not book an early enough flight by making reservations online but our travel agent took care of that and got is exactly what we needed with a great airline!! We will now get to enjoy a non stop flight to and from Mexico and have the first and last day to do as we please. In addition, we booked a car and will have the best opportunity traveling around Mexico!

I called in about what was listed to be included in our package vs what it said was included once booked and confirmed. We had a similar issue last time we used Bookit.com. If the discrepancy is fix I would give five stars. I hope this can be fixed. Last trip cost me around $200 to purchase what was missing from itinerary upon arrival.

Booking online was easy. I called back after the booking was placed (10 min) because I picked the wrong date by accident. They wouldn't let me adjust the day or cancel and rebook after just 10 min. I'll never use this site again. All other sites have a 24 hour cancel policy. Use them!

I booked Sandals resort through Bookit.com using the 65% off discount available on both Bookit.com and sandals.com websites. After I made the booking through Bookit, I realized that Sandals additionally offers 10% off to military personnel on top of their current promotions. When I contacted Bookit customer care to claim the additional 10% off, the Bookit rep was less than helpful in the same. She did not even try to help me out with the additional discount. Very bad service.

My 1st time booking & last time... Book Cancun all inclusive & had both passenger names in my profile correctly but after it was booked it had my last name & Bookit wanted to charge me after just booking so I cancelled completely.

My husband and I decided to change resorts for our May vacation in Cancun. We just happened to see a resort that we thought we should enjoy more. It was a fast and simple process. No hassles at all. We book all of our vacations on BookIt.com!

All Inclusive vacation package in Cabo San Lucas - Our vacation was amazing. The hotel was right on the beach and the food was great and the people who worked they were great. But the American Airlines' flight attendants were horrible and very rude. The vacation overall a great experience, but the flight was horrible and American airlines is the worst.

Janie was the best customer service rep ever. Booking travel can be very frustrating but she was calm, cool and collective and made my experience all the more worthwhile. Thank you for all that you do! I am sure we will have a wonderful trip. Thanks to you.

The lady who helped me was very helpful... I booked a resort far from the strip in Cancun and she found a even better resort for the same price 10 minutes from the strip and changed it for me. I am very happy. Thank you.

Had a change in plans and had to cancel 1 room for a couple that was going with us. Easily clicked on my booking confirmation email, went to the website and made the modification in less than 5 minutes. Very easy to adjust reservations.

I booked a room in Florida with BookIt.com, paid for the room online and was given a confirmation number. When I got to Florida I was told there was no room and I was booked in a cheaper room at a older resort and not given a refund or credit of any kind. Tried to resolve this with bookit for over a month now with absolutely no success. They count on people just giving up and I have. Their customer service representative don't really understand what you are saying because most of them don't really speak English. Beware of this company because their confirmation number means zero.

Very nice and helpful customer service. I was very pleased with how they helped me get exactly what I wanted. I did go through a free agents but I eventually got what I needed and it was perfect. I tried to go through my original agent but she was out and there was no voicemail so I had to go through another but it all worked out perfectly.

Booking with a agent to Cancun - She was awesome and answered all my questions. I loved talking with her and she won't mind when I call her back with more questions. Haha. I will be calling her back in a few weeks when we decide what activities we are going to book. She was also nice enough to make a special request for my daughter because it she will have a birthday.

Easy and fast booking! Looked at other sites while looking at BookIt.com. I have used this site for my other vacations that were out of state. I usually look for all inclusive deals. Those always include food, beverages and non motorized sports.

I spoke to a representative on the phone on updating a booking purchase I made for a friend and the person I spoke to was very helpful. This was my first time using BookIt and I loved my experience so I will definitely be back!!!

My wife back in October 2017 booked a flight and hotel package. We were multiply billed 4 times by an agent of BookIt that cost us over $2000 for a trip that was supposed to have been $823. I advise you if you value your financial security don't use this company. They don't use citizens speaking English and once they get th your banking information they will screw you. We will never use them. Not even for a free flight or hotel, trust me.

Everything WAS EXCELLENT!! I am a little bit nervous at first because I am a first time customer. But alas, no problems at all. My family really had a wonderful time. Will probably go again and will definitely use BookIt!!

I was actually connected to BookIt through an internet search of potential Caribbean vacations. The selection and prices were competitive. I did refer back to TripAdvisor to get user reviews of each place we considered which I do recommend. My one significant complaint is BookIt doesn’t accept American Express which is a major issue for me. I have Amex for a variety of reasons which includes great protection during travel and travel booking. If we were not joining a group who had all booked through this site I would have chose a different avenue to book the trip.

Our BookIt rep, Kessaney, was great! Very professional, understanding, and patient while my boyfriend and I kept going back and forth with her on speaker. BookIt.com made it easy for us to book a hotel and flight at the same time. Will definitely be using again!

I wasn't able to get booked on the website, as it kept returning us to the pre-selected flight, which wasn't convenient for us. I called the 1-888 number, and Robert was immediately able to locate the flight we wanted, and process everything for our trip. Quick and painless, no hassle whatsoever, and price was exactly as we expected. Thank you Robert!

Thanks to our customer representative Sandra for explaining everything in detail. My coworker told me about this site and she was never disappointed with the service that was provided, so I decided to give it a try??? Looking forward to our vacation???

I like using BookIt.com because it has a large selection of airlines and hotels. This is our third all inclusive using Bookit. What I dont like is how the price fluctuated from day to day or hour to hour. I could get different rates depending on what zip code I was in and got cheaper rates going through an email link than directly to the website.

I've booked at least 15 vacations with BookIt.com and there must be a glitch in the system, this time I could not apply the coupon code at time of booking. So I booked my vaca anyway because the hotel site said there were only 2 rooms left. Then I called BookIt 1 minute later and told the agent sternly told me at least 4 x that I could cancel and rebook to save the 100.00$. Well this is our holiday vaca and didn't want to lose our privileged room. Anyway I'm feeling pissed off right now, thanks for asking...

I would love to have more customer service or an agent from BookIt that assist us during our trip, that when we finished our trip we can get transportation service or a shuttle service. The hotel/resort prices are very pricey now in this website. They are almost the same as other websites. I would recommend that as a member, there should be certain points accumulated for the times that I have book my hotel/flight In this website, so next time I booked I should be paying less. Thank you.

I love how easy it is to find the information that you need and they really do have the lowest prices. I looked around and couldn't find no other prices as lower as BookIt.com! There also were no ads and no pop-ups made it really safe and convenient. I'm really looking forward to my trip!!

I have used BookIt several times and this is the only time I wanted to book 2 resorts during a trip to Jamaica and I found out that I could not book both resorts plus airfare at the same time. Booking it all separate was more expensive. I also could not book transfers one way. Since the resort in Montego Bay will pick you up for free I just needed a one way from the other resort. I guess I will have to just call a cab. I just wish there was a way to book it all together. Other than that I love using BookIt, it's very convenient, everything is all in one place.

I booked with BookIt.com and was able to get a discount and overall was the least expensive for my trip compared to other websites. I'm satisfied with my decision to reserve through BookIt. I wish I had an even greater discount but still am glad with my purchase.

We booked our family vacation to Cancun through BookIt.com. The pricing and options were much better than the other sites I was checking out. Overall, I'm happy with our reservation, but I do believe they need to update some of the details behind their deals. Most of family friendly resorts in Cancun offer some sort of "Kids Stay Free" deal. We liked the reviews for the Royalton and loved the room with the swim-up pool. All the l rooms options had "Kids Stay Free" option advertised, but once I was finalizing the reservation, it was charging me for both my kids. I had to call bookit.com twice, for them to tell me the only room I could book was the family suite - Diamond Club for the kids to be free. I booked the family suite and the total cost was ~$500 more. I think bookit.com needs to clean up the fine details on their site.

My experience was fine. I did need to call to fix something and I was on hold for over 30 minutes, but the people helped me. All my stuff was great and confirmed. Nothing went wrong when I got there. Would recommend using BookIt.

I found a good deal on BookIt.com for my first Caribbean vacation. The booking process was smooth and easy. I did wait for this review until after I have taken the vacation, so now I can safely say: I would use BookIt.com again. Everything worked out as planned, the hotel was great, the service was great - no issues at all! And the price we got was the best I could find, other guests at the resort paid almost double that!

The customer service person shown me his ability to handle the questions really well. His service was outstanding and I am happy to continue my usage of BookIt as my travel agent. Not only showing their ability but also very friendly as a person in providing their input and suggestions.

The site is easy to use. They have great prices. The only problem was I nearly booked the reservation twice on accident because it didn't give me a clear "your trip is booked" indicator. Would be a little better if they gave a confirmation number or some indication once booked.

Easy to use website: liked the drop down choice of airlines. Almost booked the deal twice, but BOOKIT.com prevented that from happening by sending clear message with contact info. I called, spoke to rep right away and issue got resolved without delay. Hopefully the vacation itself will be just enjoyable as the booking process. Keep up at good work!

So far so good! Easy to use, fast, and a fair price. My customer experience was awesome. This was an site was friendly and a ease to use. As a global traveler and who has made many reservations in twenty years, I would recommended this BookIt to friends and family.

Site was easy to use. Got a great deal. Would recommend to anyone looking to book all inclusive vacation package (flight and hotel). Did not find a better deal on any other travel site. Will use again in the future.

After entering all information for online booking, I clicked on the bar to confirm my booking. I received a screen stating there were errors in my booking and asked me to try again, which I did. After trying again, I got the same screen, so I thought I had better call BookIt and straighten things out. Before doing so, I checked my inbox and noticed our trip had been confirmed. Nevertheless, I wanted to verify that I wasn't charged for two trips since I clicked the bar that booked our trip twice.

Thanks for all your help at Bookit.com. It was fast and the person I spoke with very plain speaking and very understandable! Also was very Knowledgeable about the process and Answer all my questions about the trip we are going to take in February 2018!

Great service and prices. I used the online Bookit.com and it was so easy. I also like the option of Pay Delay. With PD you can stay at a much nicer resort and it doesn’t break the bank. The 4th time I’ve used Bookit. Highly recommend!!

After some website mishaps between 10/24 and 10/25, I finally called and was connected to a great representative, Derick **. I really wanted to stay at Hideaway by Royalton since I loved Chic in Punta Cana but the inventory advertised was not there. I did book at Sun Palace in Cancun. I was under pressure since our flight is next Sunday. That booking went through - no problem.

Honestly the best experience I’ve had booking a trip. I can’t believe how easy it was. Very excited to go on our trip. Also, BookIt had the best flight paths for less money. I like how the booking part is very user friendly and you don’t have to take a bunch of time trying to enter information. Very satisfied customer.

Made a booking error and called customer support for help with correct. The agent overcharged me room but no one could fix, on follow up call. Ended call after much frustration and having to cover the addition cost. Overall it became clear that calling customer service is practically useless for correcting online error.

It was quick and easy to book with them. Drew was so knowledgeable. Thank you for the great experience. I will call you again. Great customer experience. Our location was almost completely but Drew found us a perfect hotel with a great location.

As a consumer I believe it is for a company such as BookIt to respond and attend to customers' valid complaints of careless mistreatment and unfair business practices. After reaching out to a BookIt service agent and providing the specifics about their contracted taxi service leaving my family without proper notification while in the driveway, in front of the vehicle and having acknowledged we were the customers. As I was to aboard the taxi moving my babies from the stroller I was told by the valet working for Azul Five Resort in Playa Mujeres Mx, then speaking to the taxi, both outside the vehicle, to go to the lobby and remove my bracelet. He said he would load the luggage and that the taxi would wait. Don't worry he said. Both the driver and the valet were standing next to each other.

We found great values on BookIt. Being able to do the delay pay helps me be able to afford to take my entire family. I can put a portion down when I book it and then make a few affordable payments before we take our vacation. The whole site is very easy to maneuver.

It is the first time I'm using this site. Great deal. Better than other site. I'm looking forward to used this site more often in the future when I'm planning my trip domestic or international. I would recommend my to used it as well. So far no complaint.

The site was easy to use and prices were great. I would have liked the pricing broken down a little sooner since we also booked flights. I probably overpaid on the flights by about $400 for the two of us and did not realize this until I saw the final cost breakdown after I had paid for the trip and went back and reviewed flighthub.com and a couple other sites and found the same flights and more. Oh well, live and learn. Looking forward to a great trip and hope to give great reviews afterwards.

I didn't see the discount coupon when I booked. I contacted a representative and they were able to give me the discount. This took considerable time & technical know how to accomplish and was very much appreciated (200 US). Great customer service!

A great experience provided by the booking agent at Bookit.com. He was very knowledgeable, informative and had a great personality! He answered all my questions & provided some helpful tips. Thank you for making this experience effortless! I always recommend Bookit.com to family & friends.

Received an error message when processing my booking. Called Customer Service, who were fast at answering my call and ensuring my payment and booking was confirmed. It's really satisfying as a first-time BookIt.com customer to receive excellent service. I will recommend BookIt to all my family and friends. As well use BookIt.com for all future travels.

This booking went good and smooth. I could not have been more pleased. On a previous attempt to find a hotel for vacation I clicked a link for similar hotels at the bottom of the page. I was searching for Riviera Maya Hotels, it was for El Sid Marina Hotel in another part of MX. I booked and when I realized that it was the wrong part of MX, about 30 seconds later, I called and cancelled the hotel. I was charged $25 for cancelling. I talked to someone from another country. I believe that in the US, legally you have 24 hours to cancel a contract without cost. Poor customer service.

Booking trip to Punta Cana DR: BookIt.com not only was quick, efficient and extensive with their options, we also saved money by using Bookit.com. We had used other options and actually had booked with a different provider, but cancelled that reservation and saved considerably with Bookit.com. We are very pleased with this provider.

The website is laid out fairly well compared to other sites and the deals seem fair. However when trying to book expect LONG waits and numerous transfers with the MOST obnoxious and pungent music known to mankind. The people we talked to were rude and at one point we were "disconnected" after being on the phone for nearly 3 hours. In the background of several service agents we could hear people yelling and kids screaming which was a bit unprofessional in my opinion.

On October 14th, 2017 I booked 1 room for two (02) at the Grand Bahia Principe Punta Cana on BookIt. At first I thought that I had received a great rate until my cousin who would be rooming with me told me she got a better rate on Expedia. I called BookIt on Sunday, October 15th to cancel my booking the previous day. When I spoke to a customer representative named Najeem who asked me whether I knew that there was a cancellation fee and I said, "Yes, $25 dollars." He then corrected me and noted that it was per person to which I confirmed after review the cancellation policy that it would be $50. I then asked, so what was the initial fee of $5 that was charged to my account, and he just said it was non-refundable. I had chosen the delayed payment plan which was supposed to be debited for the first payment on 10/17/17.

Booked Los Cabos Hyatt Ziva. After that I found a better deal at Hotelsclick.com. Your site 2890$. Hotelsclick.com is 2400. Total 500$ difference... It is expensive. Everyone chose their favorite site because of money, and it is all that matters...

I had accidentally double booked two separate package due to loss of wifi connection. I didn't thought the first submission went through so I book it again. I received a phone call 24 hours after I book the second reservation, and I was very happy that they called and left a message regarding said issue. The confirmation email to the 1st booking had gone to my email junk box, which I didn't thought to check. I was able to call them back and had one of the reservation cancel without any penalty. The staff was understanding and good. The only negative is the wait time can be improved upon.

Unlike other hotel and airline search engines BookIt, places the flight information first. This is very helpful in making a pricing decision about your vacation stay. It is very discouraging finding the perfect hotel and it appears to be within your budget, then the associated flight is a multi-stop flight. You then search for a decent flight and it adds hundreds to the final cost. BookIt doesn't play this game.

Travel arrangements can be frustrating but BookIt had the rate for our hotel and helped me find a nonstop flight that I previously had not found on other travel sites. Smooth registration for a first time BookIt user and hopeful for an awesome vacation next month.

Slow customer service. My trip was interrupted due to Tropical Storm Lidia. I had to cancel my first night and I requested a refund and received an email they're working on it. Ten days later no response. So I called the hotel myself and then BookIt.com to finally get the refund approved. I was told by customer service that the refund would take 7-10 business days. However, that timeframe has passed and I still haven't received a refund. Not to mention, their wait time on the phone takes my usually 20-30 minutes.

This company will keep finding ways to pull more and more money from you. When I first booked with them I did it over the phone. The lady gave me a quote and the call “dropped”. I called back and within 5 minutes of my original quote the price had gone up $150, and they would not honor the original quote given just minutes before. Then after I booked it, and used the payment plan they offer (DON'T USE!!!) one of my automatic payments didn’t go through for some reason. I had already paid most of my trip at this point, but they never called or emailed me to tell me my automatic payment didn’t go through. Instead they CANCELED my trip without even telling me!! And then told me they could re-book it for me but I would now have to pay a higher rate. This company seems very sketchy and I do not recommend them to anyone!

We booked a room at Best Western Inn in Henderson TX. We looked for the address, ask people in town where it was. We could not find it. The address listed was 1500 Hwy. 259 S. We looked 6 miles out of town, then looked 8 miles out Hwy. 259 N. We finally at 11:00 at night looked on Google maps, and it listed it as closed. We called the #(903) 657-9561, also listed on our reservation, and said it was not in service. They kept our $70.13 they took and refused to return any of it!! We are done with Best Western and Bookit.com! They and you stole our money!! Shame on you!!

Just booked another trip through BookIt.com. Not only was it easy to do, but it was cheaper than anything I could find on a Canadian travel website. That was even including conversion to USDs. My fourth or fifth time booking with BookIt. Never had an issue with trip or transfers.

My experience with BookIt so far has been nice. The guy that assisted me was very efficient and polite. I would recommend that he uses less filler words like um and ok. It will provide a much better experience for the customer. I have no complaints. I will use BookIt again.

I was thoroughly displeased with the booking process. My confirmation page didn't display due to some error on the website and when I checked my email for the itinerary, it was missing pertinent info, like the flight confirmation # the # to the hotel etc. so I called customer service for the missing information and asked to resend to my email. She was hesitant to do it and I had to ask her multiple times. Needless to say I was upset by the whole process. I chose BookIt.com because I thought it would be easy to book flight/hotel for multiple people, but I will never use the site again.

When trying to change flight from pre-planned one to a different one that we wanted, I had some trouble online, so I called BookIt.com and spoke to an agent. She straightened things out, very helpful. Another thing that was confusing, Website stated it had a $200 off package price offer that ended tonight, plus on website it had EARLY300, looked to me like I should have $500 off package price. Didn't say one word about only being able to use one, the EARLY300 doesn't end till April 20 2018.

Airlines changed my flights and left us in Phoenix not Mexico! I called BookIt to find out what could be done to get our flights to Mexico back to acceptable. They worked with me for over an hour and luckily were able to reschedule to flights comfortable for my 98 year old mother. We had to go a day earlier so they even were able to arrange another days stay for us. All is well and we will have another days vacation!

What a disappointment! We booked our resort thru BookIt.com to go to Majestic Mirage All Inclusive Resort in Punta Cana in June 2017 to travel in August 2017. There are six of us going for a girlfriend's 40th birthday. My husband and I arrive first, and we are taken into a holding room instead of check in. We notice there are several upset people in this room. They sit us down and proceed to tell us that they are overbooked and will be sending us to another resort.

The rep booked on vacation from hell. To a resort that could not provide us with hot water in the room. The agent who booked our excursions did not know the trips was booked three excursions with different titles that were the same trip. One company did not show for the trip and lied to us telling my wife Kaen and I were no shows.

The experience was very good, it was however difficult to add a car to the package once you passed a certain point! The quote for the vehicle was less than what was listed once I was passed on to the CarTrawler site. But overall it was good!

Went well except had to call Monday for travel insurance as they said they had no available for this on weekends. When I called Monday they said someone should have been available 24/7. Otherwise the experience went well and my sister and I would definitely use this company again.

They always have the lowest price for last minute getaways. They also put the final price up, I think everyone likes to see the final cost right away. Be sure to thoroughly check the flight availability if you want another option. It may be a little more to change the flight, but you can.

Friend of mine told me to check Apple Vacations and I found the same all inclusive deal hundreds of dollars cheaper. I also thought I booked a rental car but my confirmation email did not show that I had reserved. I called 'BookIt.com' customer service and talked to a lady and struggled to understand her (I only speak English) and she put me on hold for around 10 minutes and I had to end the call before she came back as I had to get back to work. I do NOT recommend 'BookIt.com' to my friends and family.

Very polite and helpful. Got me booked and made sure I got all the correct information. I didn't have my search id but he found exactly what I was looking for and then took all the booking information. Was quick and easy.

Resort is beautiful and the accommodations are amazing. Food was great and there was a lot to choose from. Plenty to offer for all ages. Locals were wonderful and added to the experience. Everyone was so happy and pleasant. The housekeeping was being great!!! I would most definitely return.

I have always had great experiences with Bookit.com and if I had a problem they always fixed it. I had never had any issues. The customer service and agents have always been great and helpful. Thank you very much again for all your help.

BookIt found an excellent package deal flying from my hometown for an anniversary get-a-way! I searched many sites but found exactly what I wanted here. Travel insurance and car was also included for a reasonable price. Will definitely return and refer family/friends.

I was extremely pleased with the service I received while booking my trip to Cancun. I just called for a question about an online booking and the agent helped me with the entire reservation. Excellent! She explained all the things that came with the package.

I made a reservation for a friend through BookIt. She was going to be joining my husband and me at the Bougainvillea Resort in Barbados. Because she got a better deal through JetBlue, I cancelled the reservation I made for her, with the understanding that I would have to pay a $25 cancellation fee. When I received the credit on my Mastercard, I noticed an additional $25 deducted. I called Bookit customer service to complain and was told by their agent that the additional charge was for a "manual fee", which she claimed I was told about, which was not true. I will not book any future trips with Bookit after this experience.

Tried to book a trip to Mexico, could not tell if the reservation was made, so tried a second time, still unsure. I called the 800 # and the rep took me thru the process and made sure there was only one booking. Very professional, friendly. Pleasant experience.

My girlfriend booked a place with them. We got there and they said they didn't have us. Stayed there 3 hours and BookIt couldn't fix it. Was told we would get our money back. Been 8 days. Called twice. First time we called said they would send an email to our bank asking what went wrong. Second time we called they said that was not done and there's nothing they can do. Thinking about calling a lawyer to get my money and more for all this nonsense.

We've booked through BookIt.com twice now and have not been disappointed. Thanks for great prices and great service. We'll use you again and again. We plan a major vacation every year. Your agents are friendly, knowledgeable and go out of their way to book the perfect vacation.

Booking online was easy (that was the only positive so far to this site). However when I realized the correct promotional code was not applied, I tried to call the customer service. I waited about 45minutes (called 3 times, 30-45 minutes wait each time), but no one ever answered to assist me. I tried many different options as well. I also reached out by email, no answer/response again. I ended up canceling the initial booking, lost $50 due to cancellation fee. I did rebook with the site using the correct promotional discount code, but I am still out $50 and hours of my time. This is why they get a 2-3 at this time, I just hope I don't run into any problems when I got to check in at the hotel in Feb 2018, knowing that no one will be on the other end to help me out.

I spoke with Shy when I realized a $200 coupon code had not been added to my booking. She was extremely helpful and quickly handled the issue by getting the coupon code added. Shy even went the extra mile to ensure that I understood the amenities and everything involved with the "all inclusive" nature of my reservation. She was such a pleasure to speak with and I would certainly refer family and friends to your site due to her attitude and level of assistance!

I thought the process to book my trip on BookIt.com was painless and easy. The website is easy to navigate, and I like the layout of the various tabs. There is a tab to see the rooms, the reviews, the prices, etc. It is very similar to hostelworld.com. I am a fan of BookIt.com, and I would book again in the future.

I change the dates on my existing reservation. Didn't realize the modification was the same as canceling so I paid $25. Not to mention my promo code didn't transfer over so the 10% was $130 savings that I've also lost. Don't think I'll be using BookIt again in the future.

My operator could not be heard over many other people. She had a hard time understanding me and I could barely understand her broken English. I had to repeat my confidential information three times, my credit and my address info. I almost hung up.

Bookit.com has always been a great deal for every vacation I and my friend has taken, good price, fast service, very reliable, would recommend to all my friends and have. Flight was prompt and on schedule, hotel was willing to accommodate. Thanks.

DO NOT use this site to book anything! They reel you in with best prices but in fact it's a huge lie!!! In the end they had sooo many taxes and fees and say it's all included. Then you go to check out of the hotel and you get slapped with additional fees that apparently BookIt didn't actually include in your price. Then you go to rental car and you owe the total price because they didn't include that either. So tell me then, why do you mask yourselves as a package deal if you pay the bare minimum and I'm stuck paying $500 more out of pocket when you advertise a deal for $1,900.00???

My vacation through BookIt was interrupted by Hurricane Irma. I have travel insurance but the site has been an absolute nightmare to deal with to get documentation. They are also fraudulently withholding my refund that was issue due by the resort. The resort told them to refund me two nights. After I had to call them daily with hours of hold time at a time, they eventually issued me a very small part of the refund.

First time choosing BookIt.com. Online attempt came up with an error message. It asked us to call customer care to finish reservation. Upon doing this she made two reservations and charged us, and placed a third reservation on hold. When attempting to straighten out, took over 3 hrs of phone time and multiple calls. Still not taken care of. This is crazy?!? Very frustrating. No time for this. Get your stuff together please!

I'm disgusted! I just booked today with this shady ass company and I regret it immensely. Interesting how they advertise one fee and I immediately received phone call two seconds later increasing $300. The flight tickets were increased in just two minutes?!!? Really? I can't imagine how many more complications I'm going to have????

Representative was amazing! She was able to communicate clear and precisely answer all of my questions. I am an avid traveler and this was the first time my booking experience was such an ease while being helped over the phone! With customer service like this I will be looking to book with BookIt.com much more in the future.

We have used BookIt.com several times to fly and stay in Hawaii. Their prices are amazing. I don't need to look any further when we travel. We have had to make a few changes on some of our travels... And they were very helpful in making the changes. Look here first. :) Best deals. :))

After checking in to the Secrets Silversands we got to our room that was supposed to be a full ocean view and we were explained we would walk right out to the ocean. By far it was not as promised. We called the front desk and the lady was arguing with us that it was the correct room we paid for. We called BookIt.com and spent the rest of our first day trying to sort out the room which was never rectified as the manager was eating dinner and they would call us back. The pictures on BookIt.com are not as they seem if you want a beach according to their site go to another hotel, there is none. The rooms are beautiful but the categories BookIt.com describe is false. Ocean view is any room on the 4th floor even if it's a crack between 2 buildings but you pay extra. Think twice before you book with BookIt.com!!!! The 5 star hotel we were promised was More like a 3.

Booked a room through BookIt for one day and decided to extend where I was staying. Made the small mistake of booking 1 room 1 guest instead of 1 room 2 guest on the second night. Called them after the hotel acknowledged the mishap and it took over an hour to speak to someone. Finally get a representative and explained to them what happened & they refused to fix it. Remind you it doesn't alter the price of the room at all. Just a simple mistake. Called right after it happened and all they did was repeat that they couldn't help which resulted in paying the hotel a fee to add a guest.

Me and my wife are coming up on our 3 year anniversary, so I decided to surprise her with a trip to the Riviera Maya. We were so excited as this is the first time we ever planned a trip. So after setting everything up to make payments I decided to upgrade our room at the resort. I spoke to a lady over the phone for around 1 hr. 1/2 due to waiting for a representative. She told me what my last payment would be and since they were having problem with the system I would be contacted in 24 to 48 hours. I waited to receive some form of communication for a "Week" before "I" had to call back to figure out why I was being changed $80 more than I was told. Again I spent over an hour on the phone explaining everything that happened as the "new lady" acted as if she couldn't find any notes on the price I was promised. Finally she finds it and tells me I'll be reached in 24 to 48 hrs "again".

I booked a vacation in November of 2016 to visit the Chic resort from September 22nd to the 25th. I arrived in Punta Cana the afternoon of the 22nd and took a bus (provided by Coming2) to Chic. When we got there the guard told the driver that everyone was relocated to the Royalton. I was shocked and embarrassed as the rest of the people on the bus were asking us if we knew prior to flying out. Of course the answer was NO! There was absolutely no communication or notice given of any closing or cancellations!!!

BookIt was easy to use and had a great selection of resorts listed with options and pictures. This made it easy to choose from and book. The air options was also very great. There were numerous options to choose from and we found one that works the best for us.

Agent was very patient, very helpful and able answer all questions. If couldn't went above beyond find answer. She spoke clear and allowed me feel comfortable by explaining in detail the terms and conditions. Very pleased and can't wait to my vacation.

Pages Refreshed when booking. This change my return flight back to earlier one than I wanted. Making it annoying that I will have to call Airline to rebook. All aspect were so-so. If I was able to rebook in on website it wouldn't be a problem. I would fix this weird refresh of the page when you hit submit.

The customer service was superb, Shaquella really helped me and was patient with me throughout this process. Please give her a raise!!! Me and fiance caught a snag while booking due to identification issues. Shaquella helped us through this process and I will be forever grateful.

I always book with Bookit. The customer service is great, the website is easy to navigate and the prices are affordable. I have the app on my phone, Bookit is my go to travel site. I am always satisfied with every trip, agents are knowledgeable about resorts and shuttles. Agents are patient and thorough, I wouldn't book my vacations and staycations anywhere else.

I was online booking reservation and needed to ask question. I called BookIt. Streamline interaction because they provide an ID when online, gave number and agent was looking at what I had put in. Agent was efficient and thorough. Love BookIt.

Easier to change flights then other websites and to filter down to what you are really looking for. Price was good on bundle package. Lots of different options to choose from for hotels and pictures of hotel is helpful. Several different options of what type of room available and what price on this website.

I was so happy with Amanda. She was very helpful in all our needs for our trips one in December that was booked and she looked up for another trip we're planning on taking in March 25th for our 40th anniversary. Thanks Amanda. I'll be calling you.

Terrible service. Would not let me change the dates of booking without forfeiting my original booking. It's a sneaky scam. It's not right. I called to try to change dates and they said I would have to lose all the money I paid a rebook. Sneaky scam!

Easy, fast and simple booking. Great features and options as well as prices. Wish there were more options for military and cheaper rates or additional amenities. Look forward to our stay as long as all goes well then there won't be any issues.

Our friends Mr & Mrs Urbano ** and my husband Jesse ** decided on our annual beach getaway as Cartagena as the designated person. I started to research affordable all inclusive packages. I came across Bookit.com and proceeded with purchase on and was having trouble so I called them. Person on the other line I could hardly understand a word she was saying. To make a long story short our friends were booked on a different airline carrier JetBlue and I was booked on Spirit. Not only were they not helpful but we hit a roadblock and now have bitter feelings against Bookit. We will make the best of our vacation but definitely bittersweet.

Easy booking with a great payment option.. Making vacations accessible to anyone. I was looking to book family trip to Montego Bay.. I found great accommodations and at a great price. It offered a calendar so I can pick dates and prices that worked for my family.. I can't wait to get away. I will definitely use for all future trips.

First time using BookIt and had no trouble at all. Definitely would use it again. As Soon as I finished got confirmation and all required information about airline and how to get to the next step like when to contact airline and information about itinerary.

The booking rep was very articulate. He took his time to explain everything to me. He was very friendly and it was greatly appreciated. I wish I could talk to people more like him on everyday basis when I call other places. I give him a 5-star rating.

My husband and I booked last night a vacation package to Los Cabos, Mexico, for this Winter break and - so far - everything went on very smoothly. Today we wanted to add ground transportation to our hotel and flights reservation, so we called the representative at BookIt and we did it without any problem at all, very easily. Then we called the Hotel to ask for adjacent rooms for our family and we could also do it very easily.

I booked a vacation with 3 weeks to spare. I followed all site instructions. For some reason it went through and then canceled. I now must wait until Monday morning to clear the problem up. Not knowing if I'll get the original trip due to the limited time and space on seating. If I get the original trip as of Monday, all will be forgiven. As of this review, I'm a little irate. Even with live agent, I still must wait. Disappointed.

Anita ** went over and beyond when it came to customer service. Helped me out from the word Hello. You can tell that she’s all about taking care of the customer. Great job and keep up the good work. I will be calling back to make another booking and it will be to Anita **.

This is the first time I used BookIt. We don't fly often. The representative was very considerate, helpful and great at her job. We will use your business again. We were informed by someone else to use your business. I understand why now.

The customer service representative was very, very courteous and helpful. All of my problems and issues were resolved! Thank you for your assistance. I am looking forward to the trip and will look forward to future travel with you also.

Booked a flight. Got charged twice and received 2 different booking id. Cancelled second booking immediately. Poof $1400 extra got taken from my account immediately. Called customer service, got put on hold and ended up giving up after sitting on hold for over an hour. Called again, same results. Sent 2 emails, never received a response. My only money is gone and my mortgage payment is due. Not sure what I'm gonna do but I can promise that I will never trust BookIt.com with my bank account info again.

Great booking experience. It was so easy and convenient. The hotel looks amazing and the flights are just right. Would definitely use your site again for my next trip. Thanks for making my and my friends experience so easy and arrangements perfect.

The BookIt.com representative that we spoke with was really awesome. She called us because there was a problem where it said my card did not go through but when I looked at my bank account the money had been taken out. It was this weird glitch with my ZIP code but she ended up figuring that out plus getting us $50 off of our trip. She fixed everything, put a note in our account saying we were on our honeymoon, and got us our confirmation email we needed which was super important since we were traveling in less than 48 hours from the time we were booking. She was really nice and super helpful and professional. It could have been a really bad night but she made it into a happy one. Now we get to just pack for our honeymoon and know that everything is fine. Thanks BookIt.com customer service!

The person that I spoke with was not willing to give suggestions to help at all. I may as well did this without calling. She attempted to get me to pay $100 more for my flight until I suggested that she do it a different way that would save me $100.

I've been booking my international travel with BookIt for approximately 10 years. I've never experienced any problems. What you see is what you get. Excellent service, quick and easy to use their website. I would recommend BookIt for your travel needs!

This was my first time using Bookit.com and within 30 minutes of my booking and card being charged I was informed that my trip was involuntarily cancelled. I will never use this service again as this was unfair and without merit. Terrible service. Avoid.

Online site was fairly easy to navigate though I needed some additional hotel information from associate by phone. He was very patient & helpful, spending a lot of time to research & answer my questions. I have used your site in the past & will recommend it.

Please be aware... I made a purchase through BookIt. Have my paid receipt and they turned around and used another form of payment from their company... the transaction was declined. Totally embarrassed standing in the hotel lobby and still as of yet I have not received a call nor my refund.

BookIt.com made searching for the perfect getaway so simple and easy. If you're like me, you get overwhelmed with planning trips - the airfare, hotels, transportation... but with BookIt, all of the travel options were right there in front of me, all at once, and I simply had to review the deals and decide!

Website was easy to navigate. I only had to type in the name of the hotel I wanted in Cancun and all the information popped up. I was able to take advantage of an excellent sale and I am one happy camper!! I will definitely use this site from now on.

This is my first time booking with BookIt.com. We were very hesitant as we usually book through a travel agent. Our representative Deneidra was so patient with us, as we couldn't decide on specific dates. She stayed on the phone for almost an hour as we were going back and forth and helped us come to our final decision. The customer service she provided us was above and beyond. I will definitely recommend BookIt.com and I plan on booking all my future trips on this site! Thank you again Deneidra for your outstanding service.