BookIt.com Reviews

I found this to be the best site to book my vacation through! My only suggestion would be to add pay delay as an option to Amenities or search criteria for those wishing to use this service. Also it’s a bit tougher to use on the mobile. However I was able to book on my computer with no problem. :)

Agents really professional and helpful. Took care of all my questions even contacted the hotel in Europe. My first time booking with BookIt and I’m sure it won’t be the last one. Their priority is the security of their clients, that’s one thing that no other sites do.

I absolutely love BookIt.com. They are fabulous. The prices are reasonable and I love the customer service. I used to use another traveling site, but not anymore. I can find a vacation almost anywhere on Bookit.com. I shop on Bookit anytime I am ready to travel internationally.

I was deciding whether or not to book a trip to Occidental Xcaret. The agent told me that he just found out I also has access throughout our trip to the park free of charge. I thought it seemed too good to be true but he assured me it was the case. Based on this 'sweetener' I booked the vacation. I was very unsure that I would want to book something not really on the beach but thought if the kids had access to the park it would make up for it.

I called into today because the price of our resort dropped 80 per person. I asked the lady if she could honor the price drop or give us a room upgrade since the next room up was the price we paid. She was very rude and didn't want to help me. This will be my last time to use BookIt.com.

Victoria did an excellent job with our travel plans. She was able to arrange a much better flight time for us with no layovers. Just what I hoped for. Thank you for streamlining the process with the flight which will give us a much more relaxed vacation without all the downtime.

Booking was a breeze. I have to say I was a little hesitant but the entire process was smooth and trouble-free. Typically I book my own flight and hotel but you cannot beat the deals BookIt provides. I will for sure be back. I'm so excited for my trip!

I first contacted an outside travel agent and spoke to her about the specifications of where & when I wanted to travel. I went on BookIt.com and found an even better all inclusive deal, including 3 activities to do while on our trip for a much less expensive cost. The allowed me to pay off my trip in installments which helped TREMENDOUSLY, and I've already printed our booking pages for out activities and itinerary for our trip. I had a great quick & efficient experience with book it.com! Thank you

It was very easy to navigate through the process and appreciate the transportation made available. We would definitely recommend BookIt to a friend. We are satisfied with the outcome of our reservation and would most definitely use your service again.

My friend & I booked at the same time. Her price was significantly higher than mine per person for room and flight for the same package which seems fishy. We clicked submit together and mine did not process however an agent did call me immediately which was nice, but she was unable to book my flights and I needed to on my own. After I booked my flights I had to then call back BookIt to have insurance added as the agent couldn't do that either. This made the process take a couple of hours which was terribly frustrating! In the end it all worked out, but it was a lot of work to assure I was on the same flight and had the same package, flight and insurance that I was attempting to pay for on the site all way once.

Booking hotel in Cancun - My debit card was blocked due to the issuer (VISA) thinking that this company was fraudulent. I finally got a call asking me if the charges were legitimate. I responded yes and the card was finally unblocked. You need to investigate this.

I booked a trip to Punta Cana, Dominican Republic, for me and my family, for May 2018 with BookIt and the process was smooth. We booked the hotel and flights as a package and so far, the experience has been positive with BookIt. This is my 1st time using them. Will update after my trip.

When booking a reservation with Bookit, please be aware and read the fine print. While you can cancel a trip within certain dates, understand that your flights are non-refundable. You might get a voucher for later travel, but if you will have to book it through Bookit. If you find a place you want to stay, you might not be able to get the flights. Just be aware. We changed our booking and it took me 4 1/2 hours on the phone with Bookit.

Great customer service. I will recommend to a friend and family. Make sure you use the discount code. They charge 5 when using pay delay. I don't like the idea. I wish they stop that practice soon. Remember you have to pay interest charge for your credit card.

My wife chose the Xcaret Experience package. After my wife booked I seen it was on the paperwork. Did not get the Xcaret Experience that was selected. Also the baggage info was deceiving. It said n/a, instead of 0, and JetBlue usually has 1 checked bag included. After booking and going on JetBlue to check seat assignment I found that I have to buy bags too.

Really stressful booking process! I booked two hotels for 5 and 4 days which was nice and easy! Then after 1-2 days received an email that I need to be verified by sending the ID and credit card photo for one of the bookings. I did so, and out of curiosity asked if the other booking is fine. The validation person told me, "NO that one is also pending." SO unreal! How is this even possible, could you imagine I will be at Cancun in the lobby and I have no room that I have planned for months ago??? It just got worst then. I asked to verify the other booking too and provided info to the rep and he told I will get another email to know it's been confirmed too. BUT I haven't received that email yet. So basically, terrible experience. I would not use your website and nor recommend it. Seriously, guys, you should get organized and more responsive.

The price was great. Compared to other agencies. I checked almost every other websites and none were able to beat the price. I am so lucky to have found BookIt. It really saved me money. Would definitely use next time.

Booking my trip was easy and fast. I love that they have the option for pay delay, for people that want to travel but don’t have the full amount needed when you book your trip. I will most definitely book thru BookIt for now on.

Everyone had been very helpful and friendly thus far. We changed and upgraded our hotel. Two BookIt employees, Nicholas in sales and Kimberly (I’m sorry, I’m not sure that is her name, but she was wonderful!), in customer care, were outstanding. Thank you for that and please keep it up! ☝

Your deals are good and make it convenient to pay but I'm afraid your site has some issues. It's very slow and needs to reload frequently. I tried logging in from different locations, home and work, still the same issues. Other than that, BookIt.com is great!

BookIt was easy to arrange a trip and price was fantastic for our choice. Paperwork documentation was easily obtained for records. Haven't traveled yet but so far so good! We've been to Playa Del Carmen before so we already know it's loads of fun. Expect this will be a great getaway.

The representative was very helpful and accommodating. He help me with all my needs and wants. I will have more to say once I get back from this vacation. At this point I’m happy with the package. Have a nice day.

Website crashed a few times so it made it difficult to book, had to keep trying to get on website, waited overnight then was finally able to find the flights we wanted and book the trip but the website is easy to use. Also like that you can make payments and not have to pay for everything upfront.

Great - helpful information. I wanted to reconfirm cancellation policy before booking as well as resorts proximity to other venues. Customer service agent was able to help me with this as well as booking the property. Hopefully I will not be disappointed in my choice of accommodations.

We like BookIt.com because it is easy and convenient to fit our needs. The reviews also help us determine where we would like to stay. We look into how close it is to the airport, the reviews of the resort and the comments of the surrounding area of what we can do on our family trip.

Jasmine was so very helpful and knowledgeable. I was a little flustered at first, not knowing what I really wanted. She put me at ease and helped book a great trip. I have a large party going. Please give this wonderful lady a raise.

Anna ** was very helpful and nice. I made a change to our trip that required customer service. Anna transferred me and I got someone in Asia. She was constantly (100+ times) saying "Will you hold on?" She had trouble with the computer, so she could only apply a $50 coupon to our trip instead of $100, but finally she got it to work so she could apply $100 coupon to the other trip I was booking for my son. We were going to the same place for the same number of days. I wanted her to retry the coupon on our trip but she said no. She would have to rebook it. I feel like I lost $50 because the computer was messing up.

The price we ended up with was the best on the internet! However, the website and mobile application is more difficult to navigate than other travel sites. It would be nice to have a function to search an all-inclusive hotel solely via their name, then populate the rest of the trip info after determining the hotel. Overall, a good experience, and phenomenal savings!!!

This is a third time using BookIt for all inclusive trips to Mexico. Hands down the best site to use for a seamless process and BEST prices. I have always compared prices before booking and this site has the best. They have reps on site to ensure everything is 100% for you. My go to site for the best deals.

I had got prices on their website but wanted to confirm that there would be no surprise costs to me after such as fuel surcharge etc. I called and spoke with Jennifer who was so pleasant & she confirmed no extra costs and also called the hotel for me while on hold to confirm that the price for my daughter was accurate. The hotel used to be kids under 12 stay & eat free but they recently changed it to 5 & under. Because their site said my daughter who is 9 was free I wanted to be sure I wouldn't be charged the $50/night when I got there. She called the resort and said that her $50/night was included in her price so no extra cost when I get there. I couldn't be more happy with the customer service experience. I will post after my vacation as to whether everything goes as planned!

Omg James was the best rep ever. He was really patient and talked me through the entire booking and flights. The night before I spend 3 hours on the phone with reps and the computers were down. I think I need a coupon for a free room upgrade at the resort I booked.

I called this morning to modify my booking, representative can't help modify and told I had to wait and called back. The price from last night can't be accommodate. I am very disappointed with BookIt. I will never book any vacation with BookIt.

Two attempts at booking online failed (1/17/18), called in and was told even they could not book, but would call me back when able, waited until next day with no callback and called myself. The booking went smoothly at that point... recommend calling rather than online.

Doug was very informative and helpful in securing a hotel room for girl's trip in March-a little "Mom's Gone Wild"! If all goes well between now and then, I will definitely be using BookIt.com for future trips & recommending them to others.

All went great for BookIt ID # **. I am not happy with my ability to cancel a previous reservation that I did in error, Bookit ID # **. I do not see it on my dashboard, but I provided credit card info. Is ID # ** cancelled?

I had a terrible experience with FLAMINGOS HOTEL, I bought a all-inclusive package but it was not true, as soon as I arrived at this hotel, I realized they wanted to charged me for all, mexican beer, meals, even bottle water, I was really disappointed and I cancelled at that moment. The sad part was the hotel charged me for one night as a penalty and BookIt couldn't do much.

Making this comment after two emails were ignored by Bookit. I am also suspecting that the credit card details used to secure the booking has been passed on to the hotel. I am still on holiday and will be continuing to investigate this matter once settled at base. I have avoided mentioning of names and reference numbers at present.

Really liked the pricing and flight compared to booking my trip directly with the resort. Was easy and convenient to use! The site also offered a really good variety of choices to choose from. Was able to look at the resort, read reviews and decide on what was the better deal.

This is my second time using BookIt. First time went well. This time everything has been fine so far except for flights. The website says after you pay you can change seats. The site lets you go to what looks like you are changing but at the end it will not let you complete. Call BookIt and punch in ext for "help with flights". Was on hold for 35 minutes until hung up. Called back. Tried ext for hotel transfer. Was informed that you have to make changes through the airline you are flying website. Which would have been fine if they would tell you that upfront on their site. Luckily I got in before all seat taken. If I hadn't got seats next to my wife I would have given a 1 or 2 star. Hopefully this will help someone in future so they don't waste time and get their seat picked. Also, wasn't too happy to call on weekend and your office is closed. Makes me a little worried if I have an issue on a Saturday or Sunday of my trip, and who I can call for help.

The prices for the same room and same dates would change within minutes of looking at them! When I was finally ready to choose my room, that room was no longer available! This was within 5 minutes! I called to speak with someone and he just told me tough luck! Can't say I will use Book It anymore.

I just booked a hotel in Aruba on BookIt.com. The hotel cost is clear but the taxes, resort fees and other fees are not. I will have to call and ask for clarification. I hope they disclosed and charged everything upfront. It says taxes and service fees were charged. There may or may not be more fees - I can’t tell. It says each person in the room has to pay a 15% resort fee. But Hilton site says it is a fee per room. So I can’t tell if I saved money over booking with Hilton direct or not.

I have had the most horrible experience with this company. At first they booked the hotel without the flights and refused to change it. After Several days of arguing with them they finally agreed to cancel the initial booking. Then I booked the package I wanted and they booked the wrong flight home! I specifically went through the flights I wanted and they still booked it incorrectly. I have spent hours of my life on hold trying to speak with someone. They are very polite and in a hurry to help you with a new booking But if you need to make any changes plan on spending hours trying to get it resolved. I will never book with them again!!!!!

The only issue we had was we had changed our return flight to later time. We adjusted to a later flight, however when made the adjustment, it did not keep. Our confirmation email showed the earlier return flight that we did not want. Called United Airlines as suggested on the BookIt website, and they told us it had to be done through BookIt when booked within 48 hours. Hoping when we call to correct the return flight that it will be an easy fix. Otherwise prices are great and was user-friendly!

Had booked a hotel. When we got to the hotel the reservation was not in the system at the hotel. Called BookIt and that took an hour or over. They found it so he said to cancel which and then go through the hotel in which because the hotel did not receive the reservation. And go through the hotel in which that was all for nothing!!! And cost $100 dollars more. Your customer service is the worst. Needless to say I missed my appointment all because they never put the reservation through the hotel at the last moment when I had called!!! Never again. Bad review from me!!!

This is the second year that we have used BookIt for our travel to Puerto Vallarta. We find the best deals on the site. It is also nice to be able to call the 800 number with questions. Everyone that we have spoken to have been helpful.

The booking process on the website was very fast and easy. The only improvement I would recommend is once everything is booked, not much information is available. For example I can't see what seats I have for my flight, it only shows the flight number. I had to call the airline directly which was a bit of an inconvenience as this should be a one stop shop for everything like they advertise. Also I booked 3 rooms together and was told they can't guarantee we will be next to each other. Customer service is very friendly and tried helping the best they could by noting everything but that's not very comforting. If you book 3 rooms you should be able to stay next to each other especially in such a big resort.

During my booking process there's pictures of what your room look like, and the pictures are a little misleading. I Google the actual photos from people who stayed in the particular room that I reserved and their pictures look much different from what I was showed. The rooms are very small. Had I known what I was actually getting I would have upgraded to a bigger room.

I always book through this site when I'm not using my timeshare. Prices are fair and customer service is excellent. No hidden or unexpected fees. Great deals and specials and I love the pay delay feature as well. BookIt is the only site that I have seen with this option. It allows me to take my time and pay off my vacation which are usually all inclusive. It also gives me the freedom of adding more activities to my trip.

Very easy to navigate site, enter promo code and add any extra excursions we wanted. Email confirmation sent immediately. BookIt has the best promo codes I have found, and I do my homework before booking! We have booked from other sites in the past but again, promo codes make all the difference.

Booked a hotel that I thought was one price and after I saw the email notification saw it was about $600 more than I thought it was... immediately called BookIt and they issued a complete refund. The pricing discrepancy was not BookIt's fault... so I continued using their site and found exactly what we were looking for. I will definitely use their site for future trips as well.

The website is very easy to navigate. It is easy to narrow your search to get what you're looking for- ex. adults only, casino, etc. They have a wonderful selection of hotels to choose from. They include both positive and negative reviews, which is very helpful. Their prices are great.

Great experience. Thank you! Found a great deal and staff was very patient since we needed to split the payment and the telephone operator had to actually call my friend. I also needed to change something and they made it happen. I highly recommend BookIt.com.

The person who helped me was extremely polite, and got me a great deal. Couldn't ask for anything more. The representative was very knowledgeable and made me feel extremely comfortable through the whole process. Use BookIt you can't go wrong!

Was nice very to find so many choices and good price ranges. The questions I had were answered by technical staff and were very helpful. I’ve used BookIt.com before and will continue to use it!! Very easy to use and was great to be able to change flights to fit my schedule.

They try to help me, The manager was good helping me out with the troubles I was having on the site. He was patient and kind and tried to find flights that I had order but something happen and it didn’t go through... I’m grateful... that he fix the error.

BookIt had the best prices of many sites we checked, actually a great price. Very easy to navigate with lots of flight options. Lots of options of resorts as well with great sales. First time using so I'm very hopeful that our vacation is just as pain free as the online experience. Thanks.

BookIt showed all the information I was looking for in my hotel search at a quick glance, and the booking only took a couple of minutes! BookIt had the lowest rates, after looking at several different websites, plus I was able to use a coupon. I have used BookIt numerous times before and will continue to use it.

Looked over site for about 2 weeks. Final got good flights out of Grande Prairie. The site easy to use. Thank you. When you're Canadian dealing with US funds it was nice you could convert in Canadian funds so you're not guessing what it's going to cost.

I have used BookIt numerous times with no problems. Recently while booking online I ran into an issue with choosing a flight. I called customer service and was told the particular flight was not available, although it was on my screen. The agent informed me I would need to book my flight through the airlines' website and call back.This was inaccurate information, after many tries I was able to book the flight on your site. Customer service was zero help.

It was very easy to book along with it being the cheapest price I found for the resort we booked. Easy to pay and had no problems getting my confirmation email right away. Will definitely use this site again for future vacation bookings. Woohoo.

The website and the process was very easy! Love the added coupons as well. Will use again as well as referring to friends and family. We booked as a large group and it was still easy to use. Great pictures and information as well as flight options.

Always the lowest price online. Good flexible payment options with pay delay. Coupons are a good incentive for me to book and have used this site for years. Never any issues with lost reservations etc. The prices change day to day which is expected. I wish I had a guarantee on price.

It was super easy to book. The only recommendation I had would to change up how you search for hotels. I often times would check to see if the resort was booked and I had a hard time finding it and sometimes had to go to a different site. Also, would change adding fees when you pick the flight you want.

Easiest booking I’ve made to date. Great prices and many options. We travel quite a bit since we retired and always looking for an easy option. Hotels in every price range and if you book airfare at the same time they beat or equal what you can get on your own.

Best deal I could find and I did my digging for best prices for my upcoming vacation to the Bahamas. The best is the resort is all inclusive and BookIt had the lowest rate and I was able to get an additional 10% discount. Win win for me.

BookIt.com was a great site for us to book our all-inclusive trip. I just wish I would have done it for days earlier so I could have saved $400! They're very easy to use and responded quickly with confirmation. I also love the fact that you can make payments and not have to pay your whole vacation at once.

Easy and cheap. Recommended to friends and family. Provide an abundance of information regarding the hotel such as prior customers’ review. Additionally they also made recommendations for transportation and recreational activities within the resort. Would recommend again and will use in the future as opposed to an agency.

I have used BookIt.com for many of my past trips and have always been satisfied. Recently I had booked a trip in July for this coming February and it just so happens the resort we had booked at has been taken over by new management and the TripAdvisor reviews have been horrible. When I called today to see what our options were the customer service representatives at BookIt were very informative and helpful in giving us options to move our booking to another resort. Thanks!

Flawless and easy booking process. Took only 10 minutes, was easy to change flight to what I wanted. Already have booked same package 6 months ago and this time price was lower, all inclusive with flight!! Will book again in the future. Do recommend!

Got a great deal for an all inclusive for Aruba. There were a couple of hiccups but everything was straightened out. I hope when I get there everything is perfect. My agent said she has a surprise when I check in. Can't wait!

There was a slight problem when we were booking online, as the package we had booked recognized the flight booking, but not the hotel booking, for some reason. So we called, but were on hold for approx. 50 minutes. A bit annoying and frustrating, as the other person I was booking our trip with is not very patient. However, the agent we spoke with was very knowledgeable, courteous and thorough, and was able to complete our booking easily.

Very easy to navigate and use! The pay delay option is any traveler's dream. It was very useful as well as helpful for a group to utilize. I also was Able to use a discount code which took a major amount off! Overall experience was GREAT.

First time using this website... this website has amazing deals! Gives you all detailed information about the hotels which I love! Easy booking & pay delay is a plus! I can’t wait to take our trip! Hoping my request for a higher room floor with king bed and ocean view is provided since this is our honeymoon getaway and want it to be perfect. Can’t wait to book again and recommend this website to all my traveling buddies! Thank you so much!

This is my family's third vacation booking with BookIt.com. While trying to completing our booking last evening it took me several attempts and over an hour to complete the final booking and payment step. The BookIt.com website was not responded. I was ready to give up and it finally went through. It was very frustrating.

I loved booking through Bookit.com. I was able to modify our reservations to accommodate our flight schedule online. I also called because I found a better deal and received money back. So far a great and easy, hassle free experience!

I found your site user friendly. I was able to navigate easily and change my search options which helped me make my vacation choices and also saved me money. Quickly checking nearby airport options lowered the cost of the package I was opting for.

I booked a flight and hotel package for an amazing price. I was looking around for a deal on my hotel. BookIt.com found it for me. No hassle, easy booking process. I would definitely use their site in the future.

Sashagaye helped me from A-Z. She was very helpful and patient with all of my requests. She got me a great price, too! Now it's up to US to have a great time at the Oleo Cancun Playa!! Can't wait, and I will let you know after my vacation, too!! Thank you, Sashagaye!

I was in the middle of booking my trip. I enter all my info for a set price 781.24 and press BookIt. My screen went blank and next thing you know the price jacked up to 854. I called customer services to inquire about the situation I experienced. I got no help.

BookIt was very easy way to plan my trip. Helpful. With customer service Online easy to use and without issues. Only problem we had was with the resort itself. Seemed to get subpar service? Due to the fact that we booked through BookIt. Given terrible room and we were refused requested room. After much upset and complaining we were finally given a room we felt comfortable in.

Ms. S. ** is Very knowledgeable and very professional way she interacts with potential bookers. Truly a pleasure working with her throughout this journey. Tried booking with rival site, so unprofessional, couldn’t understand the person, when asked person to repeat something, they were truly RUDE!!! TY BookIt.

Cabo package vacation - So far we couldn't be more excited. Flight, villa, and excursions. Shoot, if this trip goes as planned, my family, friends, company and coworkers will be following my lead to use BookIt for all their travel needs. Will update after the trip, Lord willing.

I love this website now. I will use it more and more, I love the delay pay option you have. I also love the fact that you have deals of the day, this allows for money saving and who does not like that.

We was pleased with the services. Everything was very well done. This site was recommended by a co-worker and the BookIt site is wonderful. Thanks for taking care of everything from booking the room, flights and the car rental. We are very much excited to our trip to Hawaii.

BookIt.com makes planning a trip so easy. Everything is all lined up for you with different options to plan a perfect getaway. There are great explanations and descriptions of all of the different features. I use this site for almost all of my trips. Thanks guys!

First time using BookIt and my experience was amazing. Called in to book two Rooms for a trip to Mexico and everything went fast and smooth. I will be using BookIt again for all of our family trips. I would highly recommend using BookIt to play trips.

I had typed one of the passenger's names incorrectly during my booking. I called BOOKIT in a panic and the gal was very very helpful. She helped me cancel then rebook with the right names and there were no additional costs as I did it within 24 hours of when I booked. THANK GOODNESS!

I must say I have never had an agent be more helpful than Jeannine **. She worked on every detail to help me plan this trip to Cancun. She was such a pleasant caring person to work with. Service like this is hard to come by in this age. Thanks so much.

Just booked my first vacation ever! Great deal and easy to book! BookIt has the best prices, I looked for 2 weeks at pricing and other offers none could beat this price. The website is very informative and has great pictures of the hotels. Can't wait to book again.

I had a very last minute itch to plan a one year anniversary trip to Mexico for me and my husband. I did NOT expect my experience to be so easy! I used BookIt.com to find something super cheap but nice and it was proving difficult before I found BookIt.com. Thank you!

Highly recommend this site for planning your vacation. Got exactly what I wanted, flight included, quickly and easily. I would recommend this site to anyone planning a trip for ease of use and efficiency. I will use this site again for my next trip if all goes well.

My experience with BookIt was not pleasant at all. We received a call in the late afternoon 2 days before we were suppose to had left for Punta Cana stating that they had overbooked at our resort and we were going to have to move to another resort that was no comparison to what we had originally reserved. While on the phone for hours that day couldn't get an answer from anyone as to how this happened being that our trip was booked on September 9, 2017 and they called on December 26, 2017 to inform us that the hotel was overbooked. The stress was awful because at this point we didn't know if we were going to be able to take this trip to celebrate my birthday because we refuse to go to another country to stay on a crappy resort.

Very pleased with the price of the 7 night stay and air package. Freaked me out a bit with the phone call right away from service department but, they were making sure all the spelling was correct for the airlines and that flights were booked correctly. Details are important traveling out of country.

Looked at several websites, including the hotel direct site and this was the best price because of the 10% discount... which I almost missed! Looking forward to my trip. Very easy to use your website.

Amazed at the level of expertise I received from Booking Agent Leabirth **. I took his name because next vacation I book you can guarantee I'll be trying to go directly to him. I am excited to go on my vacation with my friend because Leabirth found the perfect place for us to go. Bookit Just a suggestion some people are naturally good at dealing with people - Leabirth is excellent. I don't review easy but this was a no brainer.

The site is hard to figure out why the different prices listed under what looks to be the same room. When call in to guest services I spent more time on hold than actually speaking to someone to basically to be told there is nothing they can do. At this time very unhappy.

BookIt.com is always my first place to look for hotels and vacation packages. Great deals are always available, and there's a lot of information you can see about the hotels without having to do additional research on other websites. The process is very simple and clear, and there are never any surprises.

Looking for an all inclusive resort in Cancun for vacation away with my wife this summer. Looked at several different agencies to book reservation and flight itinerary. After checking several sites, coming back to BookIt.com more than once, found it to be helpful and simple to make the reservations we were looking for at great rates. After choosing our destination BookIt.com made it very easy to complete the reservations with confidence and trust. All set and ready for a relaxing and exciting vacation. Thank you BookIt.com.

Not likely to use this website or app again. Had problems fixing my date for checking and was told that I couldn’t get a refund or guarantee to change my date. Too much of a risk for me to lose money.

I have used BookIt to plan several trips over the past 10 years! I love this site! One stop shop and great prices! I rely heavily on reviews by other users as well when choosing my hotels! I will continue to use BookIt in the future as well!

Thank you BookIt.com and the customer service who helped me to book this reservation. I asked to cancel the one I booked for 4 people staying in one room to 2 separate rooms of the same type and I saved nearly 300 dollars more for a much better than the one I cancelled! I will use BookIt for all my future booking and do not hesitate to refer friends and families to use BookIt.

I am so glad I found BookIt! My boyfriend & I have been trying to plan a trip for a month now using Expedia, it was by far the worst experience ever. We got done booking our trip within five minutes. So glad I found bookit!

We attempted to book our vacation online, but had some technical issues with acceptance of AMEX (found out they don't accept), so we called Customer Service, and they helped complete our reservation, and we are very excited and happy to have booked our vacation!

Quick, easy and best price for a spontaneous adventure! I will be using BookIt.com again! Can't wait to go on my vacation. I appreciated the quick response to questions and the service was fantastic! I will recommend bookit.com to my friends and family for their vacation needs!

This is the second vacation I've had the pleasure of booking with David. He is a real pro! Great service, excellent problem solving skills and a wonderful experience as always. Thanks so much! I'll continue to recommend BookIt.com to my friends and family.

For my very first visit this has been quite an experience. It's certainly not the best first and hopefully to get better, if ever a next time, that it will be a more positive planning experience for me and my family get together.

I absolutely love BookIt.com. This is the second time I have booked here and this time was even better than the last. Last time we had two different connecting flights which made it super cheap but we swore we wouldn't do that again. This time we chose our flights and found ones with one layover with the shortest amount of time. We also found an amazing resort with a smoking deal! A rep had called us as we had a few technical difficulties and we still found a cheaper deal than what they found later on that day. Another huge huge thing for us was we got to split up the payments which I have NOT found any other company online that offers it. I honestly highly recommend bookit. As well the representatives when we got to our destination the first time were fantastic. I hope they are this good again???

All I can say is that this is my second time I booked here and it has been great since. I enjoyed my vacations. Prices are always the best in the market and great deal for the whole family including kids.

Customer Service, especially Josh was so helpful and pleasant. He answered all of my questions with knowledge and made the booking so easy. I am looking so forward to my trip to Cancun! It will be wonderful to get out of the cold and snow!

Once again BookIt has provided the best choices and the best prices available. We had absolutely no problems finding the perfect vacation. We would highly recommend using BookIt to search for any vacation, anywhere. They have so many different venues to consider.. We have used BookIt repeatedly and have always been impressed.

As it stands to this point everything went alright. There was a little hang up on the hotel confirmation, but I think the BookIt service rep handled it. She was very helpful and seemed to know what to do. I will follow up with a review at the end. Thank You.

They advertised a special rate of $211 per room on rooms listing for $500. When I booked it I was charged the full amount with NO discount - BEWARE. This is a classic bait and switch. It was the discount that was the only reason to use them. Given the price I was billed Orbitz was cheaper

If I could give this site less than a 1 Star I would. We attempted for over 3 hours, including multiple calls and attempts on the website to book our vacation. The process is so clumsy and difficult that I would NEVER use this site again. The company apparently advertises airfares that they cannot actually secure so last minute the flight cost skyrocket and you're left choosing if you want to take your family on the promised trip or pay triple on the flights. After requesting 3 times to speak to a manager he was able to book just the hotel and I independently booked my flights. It was the most difficult process I’ve ever had and I have travelled all over the world for 20 years; I needed a vacation after booking my vacation!!!

I have reserved flights/hotels with BookIt several times, and find this to be one of the clearest and easiest to use travel websites. No hidden fees, no surprises after booking. And the inventory of quality properties is outstanding. There is actually more information provided through this website regarding the hotel I selected than the property provided on their own website!

Two couples looking at same trip while on the phone got 2 different prices for package trip on same site. So I opened it again and got it cheaper yet, so they did the same and got the same lower price we bought and all is good???

First I'd like to say we've used BookIt.com a few times before and have had nothing but great things to say. But this time they dropped the ball and didn't handle things the way I expected. I booked our flight around noon and was told that I should be receiving a confirmation via email within 10-15 mins of completing the call. We were actually attending a family function so I didn't bother looking at my email until later in the day. After roughly 6 hours I checked my email and found that there was no confirmation sent to me. When I got home I called BookIt.com to see what the issue was. They informed me that I didn't make any reservations, I informed them that I know I did and would be contacting Visa to see if the transaction went through or not. After confirming with Visa that I did pay for a trip with them, I called them back.

Didn’t realize it was priced in US Funds and I could have booked with someone else for $95.00 cheaper which I don’t think is very fair... Pricing should be the same... I did search for the cheapest so I think it should give you the cheapest results. For that reason I wouldn’t book through you again.

Vegas Getaway - Totally painless booking. We got the hotel we wanted and the flight selection was perfect. It is amazing to get everything we wanted in a short vacation getaway on such short notice. We have also booked a trip in May to Cabo through BookIt.com. We have never been disappointed when we book through BookIt.com.

Booking was simple and easy, I will recommend using BookIt.com, to all my friends and family, thanks again. My trip to Puerto and all the help from you guys will be great, I have used other booking agencies and they do a good job, but it was not as easy as this website. Telling you, try it, you will find out how easy it will be, thank you.

BookIt rep David was extremely helpful booking our trip to Costa Rica in June. Went over all the names and info numerous times to ensure it was all correct. Requested that our three rooms were next to or close to each other with the hotel. Everything went well.

Booking for Cancun - The only thing that I️ was not happy with is that the seats I chose never went through!!! And there is no one to speak with to help me put my seats on my reservation. If you could help me put my seats on my reservation I would really appreciate it.

Would recommend BookIt.com to everyone. The most pleasant and helpful site to book your vacation. They did everything to make sure I got everything that I wanted from Plane, Hotel and Car. Make sure you use them next time you are planning a weekend trip for you and your companion or vacationing with the whole family.

I am a repeat customer and have always enjoyed my experiences with BookIt. Today I was on the phone for over an hour with a representative and all I wanted to do was change the dates of my reservation. Just before I called I checked the new dates on the website so I could review flights, see if there were any price adjustments and determine if the type of room I wanted was available. I pretty much had to talk the representative through her job, which I didn't mind doing to try to increase efficiency but she didn't seem to understand what I needed and put me on hold several times. Once we finally figured out the appropriate package, the cost was $100+ over what I had seen online. After going back on hold for a long time, she came back and said she couldn't give me the price I had seen online. Eventually I told her to just cancel my existing reservation and I would book the package myself online. Total waste of 1.25 hours of my life.

Decided to take a Last Minute all-inclusive with my wife... encountered a problem online and David from customer service came to the rescue! He was very friendly and super helpful. I have used BookIt in the past and will continue to do so. Being able to reach an agent is important, especially when they’re like David.

I had somehow been booked on the wrong flight once I received my confirmation email and I was very stressed about this mistake! I phoned as soon as I could the next morning and was able to have the flight changed without any problems. The customer service was excellent. Very friendly and courteous while explaining the details of each transaction. Thank you. I would not hesitate to use BookIt.com again!

I was upset by confirmation call. I thought I was being scammed. There was no way to know if the person calling was from BookIt. Because I refused to give the required information, I was told the reservation would be canceled. I was able to initiate a callback and allay my fears, give the required information and save my reservation.

I was finally able to get a fab travel consultant who was one of the few at the call center who had actually travelled to the destination I was considering. Thanks to his invaluable insight into resorts and activities, I was able to make the right decision for our family. Thank you, David!

I am still not able to see my current booking on my member dashboard. Just the cancellation. The agent who helped me get the room corrected was quite helpful. I would like to be able to view the booking on my member dashboard though.

We just booked our first vacation through BookIt.com and it was seriously the easiest thing ever! We realized after booking that there was a more convenient flight option. I couldn’t figure out how to do it online, so I called and they were super helpful in getting it taken care of for us! Will definitely use them in the future as well as recommend to everyone I talk to!

Once again such a smooth process enhanced by the fact that the payment could be split. This has not always been the case. Glad this option has been reinstated. Thank you BookIt.com for such an efficient experience. I'll be back.

I had to book the airfare myself because of an error between BookIt and Frontier but the agent helped me out with setting everything up flawlessly. Thanks to her, I’m going on vacation. Please keep up the good work in making everyone's vacation easy to set up.

Very easy to plan your vacation through BookIt.com. This is the second time we had planned a flight and hotel pkg through them. Our first experience was great going to Los Cabos. They gave us pointers on what to expect when we got to customs. I can't wait to take our trip to Hawaii!

I have now used this site twice for vacations and it is very fairly priced though I did just find the exact same trip on Cheap Caribbean for $125 less. I do like the options to enable searches and the volume of all-inclusive options is very good.

I just booked my first all-inclusive with BookIt. My experience with the search and finding the right package was pretty easy, and once I decided what and where, it was a breeze. I looked at a few of the other booking companies and felt a bit overwhelmed with them.

Booked trip, a few days later they ask for flight info. I send it to them since we prepaid for transfers from the airport. Arrived at airport and no transportation. How much do you think it costs for a cab on Christmas night? Got to hotel, checked in and went to make dinner reservations. All booked up for the week, it's hot dogs and hamburgers every night unless we leave site. Defeats the purpose of all-inclusive. The $700 I saved is gone and then some and my first day of vacation is very frustrating. Don’t use these guys, you think you're saving money but you're not. Btw- you will not reach them by phone during holidays.

Fast, easy, best price. BookIt is the best! I was recommended by a friend and I would definitely recommend to another friend. I like the way the vacation goes together, very simple to follow along, much better than other sites. I highly recommend BookIt.

We've booked a handful of trips over the last few years with BookIt.com. They have great deals and are easy to use. My only suggestion for improvement is, somewhere in the search results, to include a little map of where the hotel is exactly. This would be really helpful. Otherwise, great site. We enjoy using it and trust it.

Booked birthday/christmas vacation for my family w/ BookIt. Multiple times during booking I asked for confirmation regarding room features, quality of food and alcohol at all inclusive 4-1/2 star resort. We were assured we had a stocked alcohol in rooms & we would have a view. We got nothing. Room a/c doesn't work. Low quality booze, mediocre food with no fresh fruit or veg. Called bookit. They basically told me we are screwed & they cant help us. They suck and they lie! Super disappointed & feeling ripped off.

My experience was amazing. Been searching for all inclusive resorts for a couple of weeks now and via BookIt I was able to find a great deal for my birthday trip to Puerto Plata and also had a coupon available for my booking which was amazing. I will definitely use BookIt again.

I was about book online, but I had a small question so I called BookIt.com. My customer service representative was so helpful and informative. She even found a coupon for me to help make our trip a bit cheaper. Within 5 minutes my trip out of the country for my family of 6 was booked. The whole experience was stress free.

After filling out the application and selecting the vacation package completely, we submitted it. A new window came up saying something went wrong and we had to call the BookIt hotline to get the deal we wanted. The representative I spoke with was very helpful and polite. I have to admit I was pleased to actually speak with an English speaking person! We got our vacation plans confirmed and are looking forward to our first vacation like this since 1978. It was just a bit disconcerting we had to go through the complete booking process again over the phone. All in all we are excited!

Customer service was fantastic. We had problems booking online as all the flights came back unavailable. We called in and not only did the rep find us flights, but shorter total flight time at a lower price! Excellent experience! Highly recommended!!!

Horrible Customer Service. I booked an all inclusive for Grand Palladium in Jamaica and I realized about 15 days after my purchase the price went down on BookIt.com. I immediately called BookIt to have them offer me the current rate that they have. BookIt claims that my reservation had a penalty that states if I modify/cancel my reservation I will be charge a first night per person rate. I wasn't cancelling or modify my reservation but was hoping they can grant me the current rate they had going on. BookIt claim it is Grand Palladium who prevents them from being able to change my rate because to modify my reservation they will have to charge me first night rate per person. But when I spoke to Grand Palladium they stated that it's BookIt policy and "We cannot do anything, since the agency is the one that will make the penalty charge".

I made a mistake when I was booking my reservations for an all inclusive resort in Cancun and they called me immediately so I wouldn't double book!!! What great customer service. I will definitely use BookIt again!! Great prices also!!! I can't wait to go on vacation!!!

I booked a trip through BookIt.com this past summer. I'm a firm believer in you should get what you paid for. However, BookIt must seem to differ. Although, the hotel Royalton was very nice and a pleasant experience, I booked a room that was suppose to be OCEAN VIEW. Upon arrival we were told there were no OCEAN VIEW rooms only PARTIAL OCEAN VIEW ROOMS. Hotel employees were very polite and tried to accommodate us with a room closer to try and get us a better view of the ocean. They asked me to contact the agency (BOOKIT) when I returned to the States and inform them of the problem.

After arriving we have found out that we have not all inclusive plan, which we were supposed to have. The agency said that they can't do anything about the existing order. After the customers arrived into another country, they have to deal with the hotel owner themselves.

Kati called today and was very professional in resolving our issue with the booking. Even though we weren't able go back to the original discount deal when we initially booked the trip, she gave us a current deal which was close to the original.

I appreciate the easy booking process and payment options. I believe it allows more people to travel and enjoy life. I wish I knew more about BookIt before now. Looking forward to my trip! I will definitely use this site again and tell others about it.

Was able to get a great deal on a hotel I've been watching for a month and had excellent customer service to help me get the best price available. So happy with my experience. I will definitely be using this site again in the future.

Erica was very helpful by helping me book a trip for my birthday weekend. She is very knowledgeable and has answered all of my questions. Because of Erica, I will continue to use this company to help me book trips in the future.

I believe this is my 4th time booking a vacation with BookIt. My friend & I had found a deal on another site that we thought was cheaper than BookIt. But we were keeping our eyes open before committing in case we could get a good deal on an upgraded, better room. Plus I trusted BookIt vacations based on past experience. I checked BookIt this morning & long story short, we got a wonderful upgraded deal for around $400 less than the other site. It was my fault that I didn't catch the deal in the 1st place because I didn't see that they had a 10% off promo code which tipped the scales tremendously. We checked the cost of the room on the hotel's website out of curiosity, & BookIt's price blew it out of the water by a good 60-65%. I can't speak to how good their customer service is, because I've never had to call them. My trips have always gone flawlessly, so no need to call them. I would recommend BookIt to anyone & everyone!!

So easy to search online on my phone. Navigation was simple, reviewing different options was easy. Great coupons to choose from. Got an incredible deal. Resort looks amazing!!! Room is perfect for our family. Cannot wait to take the family!!

We had some trouble booking flights despite it showing available but Rachel ** did an exceptional job of navigating me through the issues. Found a cheaper deal because of the issues so it all worked out even better. Thanks for the help.

I called BookIt to find out how much it would be to cancel my stay at an all inclusive resort. I have been having some health issues and wanted to see if I would be able to save a lot of money by staying somewhere else. All I asked was for the price, it turns out I would have had to pay about 90 percent of my stay if I wanted to cancel. I told the woman on the phone that I would keep the reservation and hung up. Soon after that I received an email saying that my cancellation was confirmed. I would be charged $390 to NOT go. I never told the woman to cancel. Why would you cancel someone’s reservation without authorization? I have spent approximately four hours trying to get in touch with someone by phone to explain to them that I did not want my vacation canceled. After hours of being on hold, they finally rebooked my stay. Safe to say I will not be booking again through them because my entire day has been wasted for no reason at all.

We are unsure what type of room we will receive on our trip, the BookIt classifications of rooms do not correspond to what the hotel calls their rooms. But the agent we booked with was very nice she just didn’t seem to know much about the hotel we wanted to book (Hotel Xcaret).

Good site, competitive rates. Many options to chose from. Looking forward to our stay in the Caribbean. Have used BookIt before and was pleased. Have shared our experience with others recommending BookIt.com. Hoping for the same satisfaction this time! Thank you for helping us create wonderful memories.

I have called so many time to customer service and no response or no knowledge. Finally someone help to connect to hotel staff via email, but still not able to help me. I will never book again from this website.

Phillip the customer service rep for Bookit.com was really helpful and courteous. He told my wife that taking an earlier flight would be better because that would give us that extra time in paradise. Telling her that she really didn't mind getting up early and leaving Austin at 6:30 am. The Xcaret Hotel Mexico is Heaven on Earth. I would recommend this place to anyone who wants to just get away from the hardships of the world. I'm going to book this place again for the same time next year.

Jasmine was absolutely awesome. I had done my own research, but she went beyond the call of duty to give me every bit of info in order to decide and book my trip! Thanks to all at BookIt for your help. We are so excited about our trip. I will use you from now on.

First time using BookIt, it was recommended by a friend. I looked at other sites as well and this seemed to be one of the better ones for our Caribbean trip. The overall experience was good. I recommend people come in ready to buy though. If you do the same searches repeatedly, the price seems to go up. We are looking forward to a good trip.

Easy to use the website and I’m confident I got a great price on my upcoming vacation. Can’t wait to go away! With my last trip through BookIt, there was an issue. BookIt gave me a credit for the mistake. Unfortunately, I never got to use the credit, but it’s nice to know they will do the right thing. I experienced great customer service with BookIt. Thank you!!

Person was very nice. Her name was Kerrion. She was great. Give her a raise. She is good for your business. I have booked several trips through BookIt and she was the best help I have had on your site yet.

Great vacations options and prices! They have domestic and international options. Their customer service has been great too. I love BookIt, hope it stays good. I've used them before and wasn't disappointed. Hope they bring more choices, and I'll definitely travel more.

Booked a trip and after booking my itinerary was emailed and it had the wrong flights and dates from what I picked. After being on hold off and on for an hour- it was fixed. Despite the time it took - the customer service person was very friendly.

The website works fine. There is a $25 rescheduling fee which competitors do not charge but fair enough. I called customer service originally and the first time was told that the hotel would not let me reschedule. The second time I called I was told I had to cancel and rebook my entire booking which would cost $50 to cancel and $25 to change. These were both complete lies. I went online and was able to easily reschedule without either of the requirements. Long wait times and terrible customer service. I like the way they lay our information online. It has apples to apples comparisons of the hotels and amenities. The website was fine but the customer service makes me hesitant to use bookit again. I would have given a one star if it wasn’t for the ease of use on website.

I was upset because when trying to book, I was unable to complete as it would not take me past the state box, even though I am in Canada, finally my friend had to book it for us as she was able to successfully book her trip and we are travelling together, this added stress to my experience.

Every single person I have talked to at this company has been the best!!! I'm so mad I don't remember their names, but they helped me so much. I booked my trip and I wasn't satisfied because I started to see bad reviews, but I called last night and the man that helped me fixed everything! So happy!

There were great recommendations for a solo traveler, pictures of accommodations helped guide me with my reservation, excellent information on public transportation between airport and hostel!! I loved that someone stated that hostel was walking distance to beach, places to eat, and nightlife.

Great customer service. We ended up booking a trip out of the country, and my husband was denied his passport. I called to reluctantly cancel, and not only did she recommend similar places inside the US, but she even gave us exact times and distances we would need to travel by car to get to our hotel, and much more! She went above and beyond for what we needed in order to make sure we were happy with our travels.

Jen at BookIt.com saved my marriage after I got confused by the resort names and locations and booked a week in Playa del Carmen when I wanted Cancun. She fixed everything right down to the transfers. Thank you sooo much Jen!!!

This is our 1st trip to Jamaica and I wanted everything to be perfect so hubby enjoys our trip. He does not like flying and this is our 1st trip. I booked our trip with "BookIt" because of the great deal. A few months in I realized I made an error on our names and only put our initial on the ticket which would not match our passports. I call BookIt and they assisted me in fixing my error. Then a few weeks ago I called to upgrade our seats on the plane to give us more leg room. Once again they assisted us with great pleasure. Now it's just one week away from our trip and I called again to request an ocean front view for our room and with pleasure they assisted me again. They have made every detail of our trip complete and in a very pleasant easy to deal with manner. I will definitely book future trips with them again.

I checked several websites for the best prices on a spur of the moment whim and BookIt was the winner! The website was user friendly to book. Looking forward to the little last minute getaway! At this time, I would recommend this site to anybody.

Everything was done professionally and quickly. Just as it should be. Agent was friendly and detailed in the booking as well as the confirmation of details for our trip. Have been using BookIt for many years and will continue for all my future travel needs.

Called before booking and an agent was very helpful with our questions. Since it was a brand new resort we had a lot of questions and she was very patient. We booked the trip at a great price through them online. We paid extra to change to a more convenient flight. When the booking was confirmed the flight was not the one we paid extra for however the original. We were billed for the upgrade (it was a very reasonable price). When I called, the rep was not really interested in my complaint and told me there was nothing they could do regarding upgrading or refunding the extra we paid for the upgrade. She did offer to upgrade at 10 times the original price! A manager was requested and refunded the difference we paid. I would still recommend this company to book as I feel the one representative may have not been trained in these matters.

This is my first time booking a trip with Bookit.com, and I am so glad I did. I couldn't find the flight that I wanted so I called customer service where I spoke with Jeannine. She was so informative, courteous, and knew all the ins-outs of the business. She made the stressful process of booking for 3 families a breeze. Thank you!!!

It's so easy to plan your vacation. And the options are great. It was fun to go through all your hotel pictures and reviews. You guys make it easier for people to pick the vacation that fits you and your kids.

Wow!!! Customer service taken to the next level!!! Can't believe the deals I get with this website. Booked the trip to Jamaica, great experience, now looking forward to my next trip to Rivera Maya Cancun, brand new resort Xcaret Mexico!!!

First time I ever used site. Very easy to book and review vacation options. Found best pricing for flight and resort when I combined them together. I will use this site again as my first option when booking a vacation.

The process went very well. As there was an issue with my credit card BookIt.com Support Team called me immediately to let me solve an issue and finalise booking. The process was very professional and service was excellent. People on the phone very kind, professional and patient. The next day Validation Team called me to make sure the transaction is ok. They explained reasons why they called me, a speaking person was very professional and kind. It's not the first time I booked with BookIt.com and I'll definitely come back in the future.

Our stay at the Punta Cana Hard Rock was beyond our expectations! No doubt all the staff there love working there, just an awesome time. They cater to your every need. Was there for a beach wedding and it was incredibly beautiful.

Very easy and smooth using BookIt.com. Pricing was best around and provided easy link for r/t airport service at a very reasonable price. Very quick response with receipts and itinerary. Have recommended all parties in our group to use BookIt.com.

Bookit.com helped us book our honeymoon, but their customer service and service needs lot of attention and training. We booked with book it months ago and we found out about a possible change to our plans. We were in need to want to add a date to our original purchase. We were put on hold for 45min until my fiancé took out his phone and called the line for booking and explained we were on hold and just needed help. The rep just ignored what he said and put him on hold to be reached to customer support. Again another 45min pass and still on hold. My fiancé again attempts to call and let me remind you, when you want to purchase new, they will pick up in a matter of seconds. When you are asking for help, they won’t you. They will just transfer you.

BookIt reservation systems went very smoothly. When I called with a couple questions the following day the agent was very helpful. Everything seems to be in order. We hope our itinerary schedule and accommodations meet our expectations. Looking forward to our trip! Thank you!

So far so good for first time. Will see how the hotel delivers vs. website information. Hope the room is as good as described plus the all inclusive. Wishing us good luck and lots of good golf. Thanks--BookIt.

The booking process was easy and they have the best prices on the internet. Love using this site for my vacation desires. I am going to Punta Cana for the first time in April for my birthday. I have never went wrong when using BookIt and am hoping that this will be another great experience!

Barcelo Bavaro Palace Deluxe - I have been to this hotel before and had used other companies like Expedia. Frankly, I think BookIt.com prices are somewhat cheaper than Expedia. I also like the fact that you state the cancellation terms upfront. But everything went smoothly with the check-in. I liked you guys so much that I used you to book a hotel in Thailand and your prices might have been slightly also cheaper as compared to other booking sites.

So far so good!! Great online booking!! Highly recommend!! They email full info on what you've booked and they answer all your questions in very knowledgeable ways. It's nice to have an online booking that is easy to access and is really great online.

Love the ease of planning a vacation. They make it easy and have great prices for all inclusive or just a flight and hotel. Staff is friendly and will answer any questions and will explain everything. Will continue to use BookIt.

Easy to use and great prices. Highly recommend. Lots of select hotels throughout Vegas both on and off the strip. Plenty of detail and pictures which made it easier to choose. Lots of flight selections to fit my needs and made the trip that much easier to pick from.

In real, this person Jiri and Hana are our guests. I booked and paid for this vacation. I am waiting for our confirmation: ID **. Hope our cousins will not enjoy it without us. Booking was easy, very nice web. We are excited to visit Occidental at Xcaret. This will be our first visit in Mexico.

I spoke to a customer rep that helped me find a flight that said no longer available. She found the flight said I had to book the room and flight separately. I asked her to call me back so I had all the info names correct for my flight. She emailed me the saved trip. But never called me back. I called and spoke to a very rude lady that wouldn’t help me book my flight. She said the flight was no longer available. After playing with the flight info it came back that the flight was still available. But the Book It rep said it wasn’t. Booked the whole trip on line myself. Book It reps didn't want to go above the call of duty to even help me. She was rude. I hope this doesn’t happen again. Was very turned off by the service.

David ** was excellent in helping me select a property in Punta Cana. However, I was very disappointed in the flight arrangements. Unless my full name is indicated on the plane ticket, I am not eligible for the TSA rapid screening. When I called back, another agent tried to change the tix, but put our first and middle names together, (**) which is not accurate enough to pass the TSA scrutiny. I had to call Jet Blue more than 3x to try to straighten out the problem, which still was unsuccessful. Each time the tix were changed, I had to apply again for extra space seats. It was all very stressful and I certainly hope the destination will fulfill my expectations.

I accidentally booked the wrong resort. When I called the next day to correct my error, the agent at BookIt.com was very helpful and friendly. I was able to m able the change quickly and easily. I appreciate the help that I received.

Was extremely easy to use website. I had to call because the airline was in process of changing the fee for the flight we wanted. The agent was extremely friendly, professional and helpful! She helped me get the flight we wanted and helped me book the trip. She was patient and answered my many questions! I would definitely recommend and use BookIt again!

I cancelled Grand Moon Palace after reading horrible reviews on hotel, service and condition of beach. Very disappointed that BookIt charged me $75.00 to cancel when I only made reservation 9 hours earlier. The terms and conditions were unclear by representatives or I misunderstood them. I will not book with BookIt again

Was not offered Cyber Monday deal that I was promised. The flight was booked only. Because the deal was "expired" I was supposed to pay an extra $300 for the same all inclusive deal that was offered Monday when I payed for the flight. Said I wanted to cancel my booking altogether and the person pushed another hotel on me, did not ask if I had coupons, called back to use them to be told it was too late. Altogether I called 5 times and was on hold for 3 hours. When checking Thursday, I found a better deal than the same exact one offered on Cyber Monday that I was booked with. Not only did their website crash on me and not allow me to book the deal I initially "paid" for, when calling back I was treated with disrespect and told that no manager could assist me with my issue. Even though it is their mistake for the system being down, they cannot offer me this deal. I am extremely disappointed with this company and will not book through them again.

I was served by Anita. Very helpful agent who made my booking experience very pleasant. In a few words I can say it was very fast and accurate. Then all my questions were answered. I will recommend BookIt.com to my friends. Thank you very much and talk to you soon.

I had a good experience booking with BookIt. Fast, smooth, good rates. I have used in the past and will continue to use BookIt! I especially like your payment option, for it makes it very convenient for me to plan my travel in advance.

Absolutely excellent experience with my booking. I booked my reservations with the incorrect Hyatt in Jamaica. The representative went above and beyond to correct my error: managed to correct and get my reservation for the correct Hyatt in Montego Bay Jamaica.

This is the third time I have used BookIt and have always had a great experience. Very easy to use and always the best prices. I highly recommend BookIt for travel plans. I’ll be back as a customer in the future.