BookIt.com Reviews

Error made on website booking dates. Took over 40 min on hold and they tried to charge me $75 to make a change. Complained to manager. They relented but were hostile. Use another company. Total waste of my evening. Terrible customer service. The agent barely spoke English.

I was booking a package with everything inclusive hotel and plain inclusive. Meaning everything even a monkey understand this. Then all of the sudden I was book only for hotel. Not the air the plane ticket. Really unfair. I'm really dissatisfied, they shouldn't be charging me 25 or $50 to cancel the whole thing. That's another thing.

I booked a flight for two for August 13 2016 for our honeymoon from Boston to Dubai and we called 2 days before and canceled cause something came up and we couldn’t travel out of seas, and we paid $4,825 in total for the flights through Bookit.com and they never gave us credit or a refund back. Till this day they haven’t gave us at least a credit to be able to visit any other place. Very mad??? about this. Feels like they are scammers. Be careful with this company “Bookit.com”. They are thieves!!! Today is 08/14/2018 still waiting for a refund or credit!!!

The Customer Service Rep that took my call was extremely helpful. She gave me all the information that I needed to make an informed decision. She even provided her direct number and extension for me to call back with no hassles.

Mariami was very helpful in answering all of my questions and assisting me in booking this vacation! I have never used BookIt in the past but this was so easy and quick and better than doing on your own. I will in the future.

MY FEEDBACK ON BOOKIT AND TRIPADVISOR WERE BLOCKED AFTER I SPOKE WITH CHRISTOPHER **. This morning returned from my 8 (7) day vacation from this resort. The whole Cancun Occidental Costa stay in resort experience I happily rate 5/5 for its entire content. What I am appalled by, is the experience & treatment we have received from the booking company, United Airlines and The "Tourism Suppressing Agency" (TSA). Looking at how Mexicans treat their guests I realized how much need for improvement there is here in my country.

i booked an all inclusive trip to Jamaica through BookIt.com. Unfortunately there was a problem with my card online so I had to call and speak with a live rep. The rep was very informative courteous and he also was able to book my trip cheaper than what I was originally going to be book it for. When I compared bookit.com prices with the other travel sites, bookit.com prices were the best! I recommend bookit.com for your next vacay!!!!

BookIt is the best site to book with completely! Best deals you can find than any other site. I have searched for my September trip and nothing has beat bookit prices. Ps: when you find a great deal try to not waste time as prices tend to change any few mins or hours.

This was my first time utilizing the website and wasn't sure if I selected the correct flight information. The customer service representative was helpful and informative on what further steps needed to be taken. He selected my seats and was very kind. I am pleased with my experience. Thank you!

My question was answered. I'm very satisfied with the service I received over the phone. The representative was very helpful and asked if she had answered all my question. I believe it was just a computer glitch. I do think that the cost from the airport to the resort is very expensive.

My experience with BookIt has been terrific. I recommend this site to everyone that travels. The site is very easy to use and very helpful... but the best part of all is that you can book your trip months ahead and pay it in payments.

I wish the experience was different. I spoke to 5 individuals today trying to get information on changing my flight because of a death my family and each time I got different information. Because of this I was going back and forth with BookIt and Caribbean airline. I wish information's as clearer. At one point I was told... "If you added on insurance on your flight then you wouldn't have to be going through this process." That wasn't necessary. Then I went on another call. I ask to speak to a manager, I was told "Manager is just going to give you the same information" even though I wanted to talk about my call earlier. I only made payment because I have to go to this funeral, but I hope no one else has to go through this experience.

Bookit.com was easy to use and the Grand Palladium Resort was nice. But there was no mention on BookIt or the resorts’ site about the seaweed that has plagued the beach. It was very disappointing to pay all the money we did and not be able to enjoy the beach. The water was clearer in New Jersey.

Booking Mexico. Very Good!!! Very fast, good gift coupon. This my second trip from BookIt.com. I will be use next time. Good company, never have problem for booking hotel and flight. My experience is very very nice. I will be recommended my friend.

BookIt.com made it really easy and affordable to book my trip and they let you make payments. Over the course of several weeks they give you dates as to when they take the money out. Without this I would not be able to go to Jamaica to see my best friend get married!

Todd ** was our booking agent. Great booking experience. All questions answers in his presentation. Appreciate that he took the time to book our other guests. 33 years of Marriage will be celebrated at Excellence Riviera Cancun All Suites Resort. Thanks, Todd.

Booking with Bookit.com was frustrating due to the fact that checking resort prices a few times at different resorts and returning back to the resort that we decided to book a few times prior to the actual booking the price fluctuated and ended up being more.

We are always happy with the results! We used to get our vacation packages with Expedia or Travelocity, but we found prices being better with BookIt. It is quick, fair and satisfying every time! Great prices, great locations. And so easy to check out. Recommend!

Every year we use BookIt to plan our Cancun getaway. We have never been disappointed. Everything has always been easy, fair, and no worries after we book. I am starting to use BookIt for every trip we take. BookIt has great choices in hotels, flights, and extras.

The BookIt rate was the best of any site and the booking process was easy. I will recommend BookIt to my friends and family. In addition, I plan to use them for my future trips. Thank you BookIt, I cannot wait until I am at the beautiful Majestic Elegance resort.

Our helper stayed on the line with us while we dealt with a bank issue. She was so helpful and kind. She saved our vacation that day. I was grateful to have someone so helpful. She made a stressful bank issue work out for me in the end, especially since there was only two of the packages I wanted left. She really went above and beyond.

Booking experience was simple, easy and fast, lowest price I found for this resort and the DelayPay option is wonderful. Will post about resort after vacation in December, but so far, very happy with BookIt, being the first time I booked with them.

Mariami was more than helpful trying to check different airlines and schedules. She was incredibly polite - it is very rare, nowadays!! - and she immediately understood the purpose of the trip trying to make it as easy as possible for me. She sent her email and I could directly ask her a follow-up question I had. I spoke with another gentleman at some point- I cannot remember his name - but he was incredibly polite as well, never interrupting, listening, asking the right questions. Customer service is amazing! I'll come back just for that!

We have used BookIt last year and was very pleased with results. This past Sunday we worked with Codia. She was wonderful. We will booking for ourselves and our Son and girlfriend also. So it was double reservation. She helped us completely and had patience thru the booking process and I can’t say enough about her knowledge and trying to figure out the best for us.

Everything was great!!! Good information on the website... Was very easy to see what I was getting and easy to book... Thanks a million!!! As compared with other travel website BookIt was so much easier to navigate and make my hotel purchase. I will definitely be back in the future.

I love how easy and convenient Bookit is to use. I am planning my SO 30th birthday and it was so hard to choose where to go with all these great options. I will most definitely use Bookit for all my vacations!!

Been using this site for years and it’s still my favorite. The costs, the pictures and reviews have been dead on. And a piece of advice, if the majority of the reviews are great, ignore the one off either snooty review or just negative person. Enjoy!

When our plans unexpectedly changed, a very polite and professional service member handled our request to add two more people to our travel plans. She took the extra time to get our airline tickets and the hotel straightened out for us over the phone. We actually ended up getting a nicer room than we originally anticipated. This was our second time to use BookIt for our travel arrangements. Happy both times.

Great deal but when I booked online, my reservation only booked the airline and I was instructed to call to book the hotel. The first customer service rep was unable to find the right hotel, then could only see the two most expensive rooms at the property and said I would have to book the hotel myself somehow. But that would have left me unable to take advantage of the package pricing. She offered absolutely no help or solutions, blamed her computer program and was snotty. I called again and received WONDERFUL customer service from a gentleman who got me a room with the original package pricing and using the same authorization on my credit card so I wouldn't be authorized multiple times. I'm so glad I called back and got somebody else.

Excited to be celebrating our 27th Wedding Anniversary in Cancun! We saw a great deal in Cancun late yesterday evening in our inbox and had to book it! The reason we give our experience a 4 and not a 5 is because we accidentally "auto filled" one of our names, twice and needed to contact customer service early this morning to remove and correct the name. We ended up having to call back 3 times, due to the other prior reps "hanging up"/"being disconnected" and not calling back. Thank God, the 3rd rep, SHARON, did a SUPER JOB!!! Although, after 30 mins the phone "disconnected", she called us back. She was very courteous and was able to resolve the "name change". Thank you SHARON and BookIt for hiring a great rep!!!

Excellent customer service, immediately apologized for amount of time I had to hold. Agent was very courteous and extremely helpful. They took care of my issue in a very prompt manner. They made sure I was satisfied before ending the call.

It has been a great website to book my trip, really easy and a lot of options, I could also see they have the best prices compared to a lot of other websites, booking Barceló Grand Faro los Cabos for an IM70.3. 10/10 would recommend.

We just booked our 21st Anniversary trip with BookIt.com and I have to say it way a very easy, enjoyable experience! We have always gone through Apple Vacations for our trips but they don't book the Excellence brand resorts so I was fearful about doing this on our own. We found an amazing deal for a two story suite with a terrace rooftop and plunge pool at the Excellence Riviera Maya, which we had actually gone to for our 8th Anniversary and have been wanting to go back but always too expensive. After I did everything online I had a few questions and their rep Crystal was so helpful and courteous with me. I will leave another review after our trip as well. Thank you Bookit!

For the last several years I have relied upon BookIt.com to book my families' short vacations. I have always found the prices to be very good. The online booking easy and accurate. When I have had to call the company I have had nothing but positive experiences.

The folks at BookIt have been very helpful using the chat to explain details and answer questions. The process was pretty easy to do, a link was provided and all I had to do was follow the directions. A great experience so far, and I look forward to working with them in the future.

I called to inquire about the type of room I first booked and it turned out after talking to the customer service at BookIt that we had a room we did not want. So I was able to upgrade to a suite that was more of what we were looking for with no problem at all.

Alicia ** was awesome she helped in upgrading our room and was very understanding. Could not have ask for a better customer service representative to handle our trip. Thank you Alicia **. I was so glad to have a knowledgeable person help us. She should be promoted.

Both Ashley and Anika were able to correct my reservation, get my cancellation fee waived and add the transportation Vouchers. I had to ask Ashley to try to get the fees waived, but once I did, she got after it. It did take some time, but I expected that. Nice work!

Site is fairly easy to use. Second time user. So far so good. No problems as of yet. Best part is you can see previous bookings... Booking earlier obviously get you the better prices... Both times I have gone to Cozumel Palace in Cozumel also no problems.

Tried several times to submit my mobile discount and it would not accept my code for my Playa Mujeres vacation. I started submitting it and hour and a half before the deadline and had no luck...PKGMOBILE225 can you explain why? We have stayed with Playa Mujeres twice before and each time had an excellent experience and love this all inclusive.

I needed help with my airplane ticket. I felt like soon as I made my payment I was left out in the cold when I needed help. I called several times and no one was able to help me. When I called the airlines they helped me upgrade my plane ticket.

Booked a trip to Antigua back in March. Had bad snow storm flight. Was canceled and next flight was 4 days later so we booked a different flight on different airline so we didn’t lose 4 days of our trip. Long story short it’s now August. Airline refunded money to Bookit.com who is supposed to refund us 500$. Now they just give us the runaround and keep asking for more info and still 5 months no refund. For all the aggravation and time trying to get a simple refund I feel they should refund the whole trip!!! Bookit.com is one of the worst companies I’ve dealt with. Steer clear. Avoid the headaches with this company!!! I wish I could give negative stars.

My experience was okay. I just did not understand why a couple friends of mine from Los Angeles, CA got a better deal flying out of LA on the same day, at the same resort, for the same amount of days. I asked the question and what the associate said that it was because they (my friends) had booked their all inclusive vacation a week before I did. Come on! One week difference! They are flying from a farther away city than me, and I pay close to $300.00 dollars more?

I booked a room listed as "adults only" on the room type description for a hotel that has a family-friendly portion and an adults-only portion of the hotel. After contacting the hotel, I was told our reservation was booked for the family-friendly side. I contacted Bookit and was told they would contact the hotel on my behalf to secure the adults-only room and call me back within a few days. I did not receive a return call. I called Bookit again today and was told that they received a reply from the hotel (again, I was not contacted) and that the hotel considers persons 13+ to be adults. Since the legal age in both the US and Mexico is 18, it is extremely misleading to state that a room is "Adults only" when it, in fact, allows minors. In no area is the 13+ description offered on the Bookit listing page for the Hyatt Ziva Cancun Resort.

I was a little worried about booking through a third party like BookIt, but it turned out to be a total non-issue. Everything went perfectly smooth. I booked the hotel and the transport to/from the resort with them and all was exactly as I'd planned. I'd use them again for sure if their price was better than booking direct.

The price as was efficient and hassle free. The only snafu was when my card was processing. It took quite a bit of time and I thought it didn't go through. I started another reservation then it said it went through.

We were able to find the best pricing easily and the representative that helped us was very nice and helpful. He was able to find an additional property for us when I had questions about the one we had been looking at. I certainly felt that he was looking out for us. Thank you!

Seems easy enough!!! Appreciated the delayed payment option, so I was able to book right away, no denying. Looking forward to referring friends and hoping there is a referral program!! This trip is for my husband's 40th birthday, we were just married this year. I've been to the island and I'm hoping this booking impresses!!! Thank you!

Booking a trip wasn't difficult but, we used coupon pkgmobile225. It showed discount on my phone as accepted. After finishing the booking, coupon amount was no longer there and charged full price. We immediately call and they could not help us. They said the booking could not be altered without cancelling it and having to pay a cancelling charge. Very disappointed in a company that should be more professional and helpful in this situation. If this cannot be resolved we will not be using BookIt in the future.

I contacted BookIt.com to get some information regarding a vacation trip with my family. I felt very very safe and I GOT THE BEST SERVICE EVER from Leandro, he was very patient with me and gave me all information with details that I booked right the way. Really excellent service. I recommend it to everybody.

Super helpful and knowledgeable agent... James. Provided relevant choices of resorts and willing to check availability dates repeatedly until the best found. I have used the services of BookIt.com in the past and would do so again in the future. Probably will do both flight and resort bookings next time.

Had trouble booking a vacation, tried to split the payment with two cards. Got an Error but charged one card, but not for the full amount. Long story short I had to wait 2-3 days for the pending charges to clear, and if you cancel the flight part FYI 7-10 business day to refund the money! Was not told that by the Representative just keep this in mind if this happens to you.

I have used BookIt many times and they have always taken great care of me. This go around I had booked dates that needed to be changed and after speaking with the sweetest lady she managed to help rectify the issue and even save me a few buck. Now the airlines that's another issue for another review. ;)

We've booked our last two trips through BookIt and have had a seamless experience. The site allows you to view any hotel and a calendar to select your travel dates while viewing the rates. This feature makes the cost clear. Plus, there are always coupons you can use. I will continue to use the site.

I've been using BookIt.com for my international travels now for over 7 years. In doing so I've found my experience to be convenient using their site. I can plan a family vacation all from my finger tips and plan activities. This site is intuitive, making navigation simple. If a call is needed, the staff help to keep things stress free. Lastly, using delay pay makes all of my vacations affordable. Rather it's my wife and I or my family of 6, BookIt.com pricing, discounts and promotions help reduce the pricing where constant travel is a reality.

I have used BookIt.com several times in the past for travel reservations for myself and family, and have always been highly satisfied with the ease of the reservation process, the options given regarding flights and hotels and the great value for the buck!

I had a great experience in booking my vacation. Competitive prices, 5 stars customer service on my calls, representative was very knowledged on answering all my questions (I had too many questions since it was the first time I used a booking agency for my trip). Can't wait for my vacations! I'd recommend to use BookIt.com.

Registration went well. Easy to navigate website. Liked the ability to upgrade the room. Used the all inclusive resort with flight. Picking the airport and times were very nice and liked having the one stop flight. Still waiting on the confirmation email.

After many days of frustratingly searching online and making phone calls to plan the best financial and experiential decision for our next vacation, I came upon BookIt.com. They offered a comparable rate for hotel and flight for my family of 4. The site was easy to use and I was able to select preferred flights as well as hotel. I was even able to email to myself or someone else what I was searching. Cool feature!

Great service as always. Will always use Book it for all travel needs. Very easy to use. Like that it’s user friendly. Have told friends and family to use book it for how easy it is for all your needs for a trip.

I was a little bit confused about the options I chose. He broke down every thing for me as many times I asked and in as many different ways possible. He made me understand what it was that I was doing. I appreciate your patience and thank you!

The customer service rep I spoke to was very helpful and kind. She assisted me with everything I needed. She also helped me with transportation from airport to hotel and vice versa. BookIt.com had the best prices for my vacation for the short time period I was searching for which was less than two weeks. I totally recommend bookit.com to anyone looking for great affordable prices.

Great place to book vacations. Awesome deals. Lots of destination choice's to decide, but I'm sure that BookIt will totally make it worth the time. Exceptional customer service. Please don't hesitate to use this service. I have used this service the last four vacations. Awesome every time.

The representative I spoke with tried her best to be helpful. However, it took almost four hours on the phone to somewhat rectify the problems with my reservation. When I booked, I had a nonstop flight, when the reservation was finalized and itinerary set, I had a flight on a completely different airline with stops. On top of that, the price was significantly higher. Four hours later and a call from a manager - the situation was mostly rectified, though I did end up $270 short of where it all originally began. This is the first reservation I have ever made with BookIt.com. Sadly, I will be returning back to Expedia and Travelocity as I have booked with both several times and never had a problem with a reservation.

Very quick and easy to book. The option to make multiple payments was a huge factor in us being able to make this reservation. The $25 cancellation fee was also a very determining factor. 4 different families are traveling with us and every one of us used this website :).

I was stranded in the middle of the night in a new city some time ago, because BookIt arranged ground transportation to get me to the hotel... transport that didn't exist. It took me a while to give them another chance. I made the mistake of once again trying to get transportation from the airport in the Grand Cayman to the Resort then back again. When I asked about where our shuttle was I was told the company BookIt arranged hadn't been in business for almost a year. (Shouldn't they be making sure these companies are still in business?)

Always used BookIt.com. Very helpful, cheaper than many other online sites. Great service... and experience with them. Will recommend bookit.com to my friends and family anytime. I had an experience once hotel charge me plus bookit.com charge me also. I called them. They reimburse my money in a couple of days.

Super easy to make reservations, easy to make transactions. Excellent place to buy family travel packages, affordable prices and excellent options to make payments different options to choose what suits your needs. Different options to choose in hotels, although they do not accept american express cards. That was the only problem for everything else all good.

Our booking agent Chris was very helpful in assisting us book our hotel, flight, and other needed details for our trip. He emailed us links and also gave us his direct booking line just in case we had questions again. We felt confident by our package deal and appreciated his patience with us.

My reservation agent was very polite and efficient. I am very satisfied with the reservation experience. I was having trouble with your website and the agent took care of my reservation. We look forward to the vacation experience at the Hard Rock Hotel and Casino.

A wonderful, entertaining experience from the moment you arrive. Plenty to do, staff is friendly and most important of all a safe place. The only thing I would change are the ACs in some of the bedrooms, they need to be updated.

Great site with great deals! I always go here first to see the deals of the day! Plus you always get the coupon code which makes the deal even better! So make sure you always check this site out! BOOKIT! Love it!

Using the website is pretty easy. I did encounter some technical difficulties, but it only caused a delay and I was still about to book the trip. I've had good experiences in the past. However, it is customary to receive a confirmation email after booking or purchasing something online. An international trip was booked and all I received was this survey and an email asking if I want to cancel since they claimed I had the wrong airport (I don't). Also, in the email they claimed to have been attempting to call me and they have not.

My experience completed my objective. Trying to do it online for more than 9 guests is not worth the time or effort. You just need to call. Filling out the form and waiting us not worth the time. I told the specific resort and they never replied with the one I wanted until I called.

Marco was of great help in booking our vacation. We will be traveling with a 4-month-old and he went out of his way to answer all of our questions. He even made sure there would be a car seat for our transfer from the airport to the hotel.

It was an easy experience. The only thing that was an issue was having to be put on hold for so long to get a question answered after I’d made the reservation. They were unable to answer my question and sent me directly to the resort.

I was looking for a vacation days at Cancun, thanks because I have a good deal and easy way for do it, it is a very convenience and faster results. I feel so happy with the results, thank you BookIt for the results.

After reviewing other on-line travel vacation sites, I thought Bookit.com had the best prices and provided the best service. All the information was presented properly and their customer service was able to provide good details and answer all our questions. My wife and I are looking forward to celebrating our 25th wedding anniversary at the Excellence Resort in Riviera Cancun Mexico. We are requesting our room accommodations to include a King size bed with an ocean view, and would be nice to include a honeymoon package. I hope they will be able to accommodate this request (even if it may cost extra, but reasonable). We are good tipper! We can't wait to celebrate and enjoy the resort, people and culture Riviera Mexico has to offer! Thank you in advance!

BookIt was awesome. They had the best prices for hotels... check out was super easy and convenient. They even have a payment set up so you can pay your vacation in payment... that’s awesome. Very happy. Will definitely use BookIt again!!!

I have used BookIt.com for my vacations for approximately five years now and everything always goes off without a hitch. I would highly recommend them to anyone. Usually l go between them and Cheap Caribbean and I find that BookIt.com always seems to have the better deals and I am a deal searcher.

Jing was awesome. She helped me book my vacation and I'm pretty happy... so helpful. Had a little problem booking but she was able to help me out. I will definitely book with you again and recommend especially to contact her.

Please mail me a copy of our reservation/hotel/✈️/ daily trips.

I have booked trips through BookIt before. The only thing that I would appreciate would be being able to search for vacations based on how much money you want to spend. That would be helpful and would allow you to filter out the trips that you cannot afford.

A friend told me about BookIt she recently Mx. I do think agents need more training when giving the customer all the details regarding reservation. The first 2 agents were AWESOME! I had to modify my room. The gentleman I spoke with just did not have the service I required. You need to be told that the reservation can change modified. They had to run my card 3 times.

They are a bunch of thiefs...you will have an issue with booking your vacation... I added my 2 year old into reservation and it was not added on their end and I was penalized with the current rate... Make sure you check your reservation so there are no surprises.

Was about to book a cruise then somehow found this web site. I was shocked that an all inclusive including airfare was $1000 cheaper than the cruise. The people on the phones were very pleasant to talk to, they were very eager and happy to please. I will definitely book another trip with Bookit.com.

I was very excited in the beginning to find a great deal and all inclusive packed for my Tulum, Mexico vacation with my husband. What I didn't expect is that every single thing from transportation, to luggage, seats on flight, hidden cost is charging you an arm and an leg on top of your package. I spend $2600 for my vacation package + $126 for transportation from airport to hotel + another $400 for 1 luggage per person and seats on roundtrip flight. I'm sure they are more hidden fees coming up when I get to my hotel. I wish I booked through someone else, because this is not what I had in mind. Now I really hope my hotel is going to nice and it's really all inclusive like I paid for.

I have used this site before without any issues. Easy way to pick flights and hotels at great prices. I also love the coupon codes for extra discounts. I will continue to use this site and tell my friends. GREAT SITE!!!

I had a great experience booking my trip to Jamaica for Thanksgiving with BookIt. Their prices were cheaper than Costco Travel! It was a user-friendly experience. I loved the fact that you can pay in installments. That was a selling point for my husband. I would definitely book with BookIt again. Thanks, BookIt!

Found this site very easy to navigate and booking my vacation was a breeze. Had a lot of different hotels and packages to choose from. The pricing was very competitive, and I found that there were hardly any hotels on this site that were given negative reviews.

Your rep SHIAN ** did an outstanding job handling my request. Even though our call was very time consuming, she was professional and courteous! I have worked in the customer service field for over 22 years, and I would be very pleased to have someone with SHIAN's competence on my team. Great job SHIAN!!

I spoke with a young man named Marco from Jamaica. Very well spoken and helpful. An asset to your company. However, the website prices for resort stays are different from what is listed on your system. Y’all need to fix that. But, you can count on my business again.

I was on hold for twenty minutes then the call disconnected. I called again, waited another 30 minutes and got disconnected again. Worst customer service on the planet. Never booking with them again. I’ve never felt so disrespected IN MY LIFE.

I needed to upgrade my reservations that we have in the Dominican, and the employee I spoke with so helpful and friendly! She even waited, on hold, for me, while I called my husband to get info, on our credit card, that we were using. Thank you very much!

Customer service was friendly and very helpful. I was able to book my entire trip over the phone with them. They were very personable and the site is also user friendly. I have used them for several trips and I love BookIt.com.

Booking online was really simple. And ability to split the payments up over 4 months was even better. I was able to review rooms, deals and upgrades easily and received notification right away. Thank you BookIt.com; this has been easy!

Great help when we needed it! We have always traveled through BookIt, we have had many vacations through bookit, they're the best. W had other places we booked through in the beginning, but none are as great with the booking as bookit has been, we would recommend bookit to all our friends and we have! Great customer help when you need it.

We recently booked a trip to Cabos, and before we booked it we call BookIt.com to verify if the hotel was an all inclusive resort and they said it was. We decided to go ahead and book the trip with them. When we got to our hotel they told us it was not all inclusive. The lady at the hotel let us call BookIt to verify and the customer service lady was very rude and didn’t offer any other options. The pictures of the hotel were deceiving along with their advertisements. We will never use this website again to do our future travels.

There was a glitch when I booked our trip. Our flight was not correct. I noticed the error right away. Sharon was quick to help. She made it simple and stress free to change our flight. Excellent Customer Service. THANK YOU!

My experience with BookIt.com has been good so far, haven't had any issues yet. Will use it for future purchases to travel and visit different countries. I like that you can get the air fare plus all inclusive hotels for a good price!

I was having trouble with booking a trip to Cancun, Mex. However, I called the BookIt customer service and representative James ** was awesome! He assisted me and made my booking a great experience! Used them on a previous trip and will continue. Will recommend to my friends and family. Thank you James!!

My family of 5 was very disappointed with our experience. The property turned out to be a timeshare, information not indicated anywhere in the description. This was not the experience we were looking for. Aside from that, it was a nice property and very clean. Employees were pleasant and helpful. Food was mediocre and the beach was not great - rocky and lots of seaweed.

Warren did an excellent job as our travel agent. We highly recommend him for others who travel to the Caribbean and other Mexican countries and cities such as Cancun, Playa Delcarmen, Belize and Costa Rica. Warren was very professional and very helpful with all of our travel needs. Thank you BookIt.

Todd was an excellent booking agent for BookIt.com. He understood my needs and took extra time to answer many questions and explore alternative travel plans. Not once did he hurry me thru this booking process. Will always call Todd for future reservations. Thank you for doing an excellent job!

BookIt is a great and Affordable and I could take vacation now because they are so great with their prices. Thank you. You are my number one company. I recommend BookIt to anybody. My kids love it. Great job.

So easy to search for the perfect place to spend on the beach for our family vacation. I love the reviews and being able to compare other resorts. I won't use any other site. I would recommend this to anyone and it's nice knowing that you can get your transportation to and from the resorts booked at the same time.

Cancun Trip. I was skeptical about this actually being a good deal when booking an all-inclusive package. I went to the home site of one of the resorts and tried to find a better price and book my own flights and could not come close to this deal. BookIt sales prices were actually quite a bit better. Purchase was quick and easy. Will probably use again.

It was very easy to choose my vacation through BookIt.com. The way they listed the hotels makes it easy to find what you are looking for and also I like the combination of hotel + flight makes it so easy to build your dream vacation.

BookIt is a great website to book your hotel. I used BookIt to book all of my hotels and travels, it is great. If you need help they are always there to help. I will always use BookIt to book my travel. Thank you BookIt for your great website.

I received a paid receipt. No reservation date. Not comfortable at all with that. Doesn't even have my name on it. What proof do I have for when I get there if the paid receipt has no name, no date of reservation, no confirmation code. Nothing. Just the charge amount and date it was paid and says paid.

It was easy to book our Mexico vacation using BookIt. Would recommend it to everyone. Loved the 3 pay plan so we didn't have to have all of it at once. I hope our vacation goes as well as our online experience with BookIt.

We recently had an issue where the hotel we booked in Mexico was supposed open on December 1, 2018. And reviewing their website it was changed for them to open on March 31, 2019. We called BookIt and they change this to a hotel of our choice and the service was excellent and the booking was smooth with no issues at all.

It said discount will apply at the end and it never did. I'm very dissatisfied with that false advertising, there wasn't even a spot where tonout the code or discount. False advertising on that end of the deal. Don't know if I will use this website again for that reason of saying discount but I never got the coupon discount.

Anita was the absolute best!! She was very friendly and gave me a better quote than the person I'd previously accidentally gotten disconnected with. She was very patient and willing to offer advice and made sure our trip was booked to our satisfaction! I'll see how check in goes but I'm extremely satisfied with her customer service!

The prices on vacation packages were great, but maneuvering the website on my phone was difficult. I kept getting knocked off, so very frustrating. I also had problems with choosing a flight combo that did not have changes in time or price.

BookIt was very helpful with times, flights and resort information, the staff was very polite and patient with me being undecided about flights. I would definitely recommend them to family and friends for future travels and vacations, I know I will be using them especially with the delayed payment option which was very helpful also. Thanks Book It.

Needed to move dates and add a couple more days to the trip. It was easy and I was able to complete the changes quickly and accurately. Recommend for online and their mobile app is great. Makes handling travel a bit easier.

We have used BookIt.com to plan trips in the past and the transactions have always gone very smoothly. I love that they offer deferred payments as it makes planning vacations so much easier. I will use them again for future trips. We are looking forward to this next adventure!! We found an absolutely beautiful 5 Star all-inclusive resort at a great price! Thank you BookIt.com!!

I got a great deal from Bookit for an all-inclusive resort in Punta Cana, including airfare. Saved a bundle! I called the Customer Service staff to add some items - they were great and took care of everything promptly. Absolutely no problems whatsoever. Highly recommend them.

Claudia was very helpful, professional at all time, no sign of frustration. She is very detailed & accurate of her explanation. She took her time whenever I asked her question & she was ready. I believe she is a great asset to the company with her positive & friendly voice.

I booked online very easily. The package price was adjusted for me when a cheaper price was found. There was a small glitch with the invoice that was quickly rectified. The sales person was very accommodating and took care of my concerns and special requests. I would definitely recommend.

I booked an all inclusive 4 night trip for my husband and myself to Cozumel. The website very clearly said that the package included round-trip airfare. Once I received the confirmation email, it said nothing about airfare and I received another email asking about my flight information. I called to find out what was wrong and was told that the package did not include airfare and the customer service representative was rude and not helpful. She told me that I would have to spend another $800 on airfare. Thank God for trip insurance.

I recently booked a trip for two adults and two children to Montego Bay Jamaica. I had a concern originally as it only listed two adults on the room as the Hilton Rose Hall charges extra for kids when arriving at the hotel if you book directly with the Hilton. The first representative I spoke with before booking assured me that the Hilton will NOT charge me extra when I arrive and if they try to to contact BookIt as they will resolve it for me. Once I booked the trip, again I called out of concern and the first person disconnected from me. I then called back and spoke with someone who assured me of the same so I will post again once I arrive in late July for our trip to update if there were any problems. I have used BookIt a few times over the years but this is the first international trip I believe I’ve used them for.

Todd ** providing outstanding service while making the reservation. He is a great asset to your company. He cared about making sure the trip was booked correctly. He can be relied upon to ensure customer needs are met. This was my first time using your company.

I used BookIt to book a family vacation to Cancun. I wanted to make sure we had the accommodations were what I wanted for a good price, as this vacation is a Christmas present. Anita went above and beyond to be helpful! She was courteous, thorough and so friendly. I had a lot of questions about accommodations and she was very knowledgeable.

One reason why we came to Punta Cana was for the water and it's been very dark and dirty and we were not informed of that. We s exception if we can go to the other dreams and were told we need to pay $55 for the day. We are very dissatisfied with this decision. We will never be visiting Punta Cana ever again. I know it's Mother Nature and we can't do anything about that but at least to be informed about it.

I had questions about booking our travel and spoke with the representative Todd. He was very professional, kind, patient, helpful and very nice! He made booking very easy and answered all of my questions. This is the best way to book a vacation without paying travel agency fees.

Brooke was wonderful!! Can't say enough good things - we laughed - she was professional at all times - this was a big expense and complicated with family members coming from different places. She was patient; accurate, and available after I called back - I would highly recommend her for any booking and she made the whole experience a pleasure :) Well done Brooke!! I come for 14 years in the travel industry and would have hired her in 2 minutes!

Working with Bookit.com’s agent Anita was a very positive experience! She is both dedicated and personable, and helped four of us book the same arrangements which four other friends had already booked. Thank you, Anita! We are looking forward to another vacation booked through Bookit.com. :)

Very happy with how easy this site was to manage and the discounts helped us book a friends vacation at a decent price. I am so excited to go to our next Jamaican getaway. The site had pretty good pictures so we know what to go on...

Somehow; my flight was booked from Baltimore but I live in Phoenix. They claim I booked it from there. Really!!! I've booked several flight for several years (20 plus years - online) and have never had this happen before. Just admit it was an error on the 3rd party site. It finally got corrected but I spent 2 hours on the phone.

GARFIELD helped me out when I noticed that the trip I just booked was cheaper on the BookIt.com site. I had just booked this trip a few days earlier when I was browsing and noticed my trip was cheaper. I had to cancel my original booking and then I just rebooked while on the phone with Garfield. So glad they honor a cheaper pop ticket, esp since it was on their website.

We tried for several hours to find a good price for a trip with and without all inclusive. Several other sites offered really cheap hotel deals and had absorbent all inclusive fees. This was the only site that offered round trip air, great location and only marginal fees to upgrade to all-inclusive. After several hours of trying to do better, we came back to this listing and was still able to book it 24 hours later at the original price we were quoted. If it all works as planned, this could be one of the best vacations ever.

Booking on Bookit.com was very easy. Locating the hotel we wanted to stay at, the price was much better than Hotels.com, we reserved a much better room on BookIt, than they had on Hotels.com for almost $100 cheaper.

I got disconnected a couple of times and had to start all over. I needed to change one of the rooms but didn’t get to option to do it. I tried to use The telephone contact but could not get anyone to help me.

I just book with BookIt.com and it was very easy and fast and the price was very cheap comparing with other websites, very convenience. I have a membership and this website has a better prices than I can get with mine, they cannot even match the price. Good Job Bookit.com!!

For the last 4 days I have been trying to get assistance with my upcoming stay beginning 7/5/18. The hotel I am booked with is not the same as mentioned on BookIt website. I called the number on my confirmation email and learned the hotel has been bought out by another hotel chain. Today 7/4 spent over an hour waiting to speak with a supervisor only to be disconnected. Received no callback. Please help.

Our electronic exposure to BookIt.Com has been easy, efficient and with more options than other sites. We like the ability to pay over time. Then next day we were asked if we needed airport transfers, which we didn't due to car rental. So far so good. We booked last year through BookIt and all went well. We are booking in advance. Airplane seats not so good though.

Recently, my husband and I booked a trip to The Bahamas. After much discussion and "shopping" for a hotel we made the effort to choose flights, hotel, etc and to book the trip. An error message came up to call the number. As it turned out, there, were, in fact, no rooms available at the chosen hotel. The gentlemen I spoke with was polite and apologetic, but he assured me the hotel would be unlisted as we spoke (it was still up an hour and a half later). Anyway, we chose another resort and are actually saving money so all ended well, it was just irritating.

Easy to book and cheap, cheap, cheap, we booked an all inclusive hotel and airfare and it was like getting the airfare free! It cost less than booking just the hotel from the hotel site. First time using BookIt.com, for sure will do it again :).

Couldn't be more happy with the ease of booking, and savings! I saved a couple of hundred dollars by making my travel plans through BookIt.com. Bookit was less expensive and had better pricing than the actual resort's homepage. How does that happen? Glad it did. I will certainly use Bookit.com for future travels and highly recommend it.

I called in looking for help while I was booking. The agent was not only unhelpful but rude. I had spent too much time to cancel it and go with another provider but I will never use your service again and will encourage others not to as well. Very disappointing.

I was love how easy it is to book with Bookit.com. This is the 2nd trip we have booked and it is so simple. I have looked on various websites for prices and for this trip haven't found it less expensive. :)

I worked with a young man that went above and beyond!! He worked to straighten out a glitch in our plans. I was so surprise that he followed up with me and smoothed out all the issues. He was the best!

The agent who booked my flight was very professional even when I was frustrated by the online booking site not working properly. If it wasn’t for her I would have booked somewhere else. Thank you??? Thanks again. Happy I am trip to Jamaica. Yes.

DO NOT USE Bookit.com. Their website has glitch. I booked package, all inclusive, come to find out, flight and dates of stay are impossible due to glitch. I after $4000 package with flight, and I had to pay extra $1700 for transportation to & from airport as well as cut my paid stay off day and get another hotel rm so my family could catch flight. Customer service is completely incompetent, rude, and really does not understand basic rsvp.

I had the privilege to speak to a representative by the name of Joseph, he is from Jamaica. He was courteous and helpful. I made an online reservation and by the time I finished it did not go through. It seems that, the flight was not available; therefore I did not get a confirmation. I would recommend BookIt to anyone.

Just booked my second trip with BookIt. Went to Mexico last year and stayed at the Grand Sunset Princess All Suites. Loved the convenience of pay delay making payments was great. You are also able to change the payments dates if needed which was nice. Adding transportation made travel day so easy. Will be using them again for sure!

Wow. This company helped me adjust our trip to match the lower hotel price. We have a nice credit and the customer service rep was happy to help and accommodate. Thanks BookIt. Our trip will even be more special. We are glad we chose our vacation with you.

Website was very user friendly and very interactive for user. Only criticism was how to evaluate availability of certain class rooms for a particular range of dates. Initial screen details rooms selections based on dates selected but once you hit "SELECT" room chosen goes away and selections reduced.