BookIt.com Reviews

We spoke with a very patient and friendly agent. She was very knowledgeable and helpful in booking our vacation. I would definitely recommend this site to anyone. She coordinated two couples.from two different cities and got us on the same connecting flight. Wonderful job.

I’ve booked through this site before and have had no issues! Everything was great and ran smoothly, I’m really looking forward to my next trip. I booked to Punta Cana to celebrate my 40th Birthday in 2019. Keep up the good work BookIt.com.

I book during Cyber Monday and my booking was double book. I have to call the agent to cancel it and re-book again. The Cyber Monday deals are good. The agent is helpful and kind to re-book for me. Thank you very much.

Researched many sites before choosing BookIt. Not my first time going through them. Have had great success when planning our vacation and have not been disappointed. Also utilized the pay delay which is very convenient if you can’t pay upfront. Can’t wait to hit Tulum!

I tried to book my trip before noon to take the extra $300 off my trip. When I called before noon their lines were full. Keep getting discounted. Finally got through after the time limit. Would not honor the extra $100 off. Only $200. Made the reservation anyway.

I was in the process of trying to check out the price jumped almost $500 on me. It would be nice to get reimbursed some of that since I’m guessing a glitch happened in my checkout process. Otherwise it was a good process.

My flight was canceled today. Even though the airlines were very hard to deal with I got a flight out for a different day. So when I called BookIt to get my hotel days switched the lady that I talked to was very nice. She got my days switched with barely any cost. I am very thankful.

BookIt.com is one of the few places to offer great prices on our favorite resort chain, Excellence. The prices on all resorts seem to be less expensive than other sites, though; and I do compare. I love being able to see the flights offered and chose which I want. This is the fifth trip booked through BookIt, and I will definitely use the site in the future.

Was easy to book trip, just thought I picked pay delay and it did not. When I called to have it changed they said I could not have it changed. That part was a bit confusing and they should have let me change it as I called in right away.

She was patient and kind and found what was best for me and my family. Can't wait to see the ocean for the first time! She also described everything I had questions about and described in detail what I needed to do.

You were supposedly having a CM deal with a code. I put the code in a few times and it would not take. I used your site to save money and it cost me almost 11K. Not happy. I will not use your site again and will not recommend it to anyone.

I spoke with Christina and she was a delight. She helped me get my rooms changed and she made feel like she really cared. Fantastic job. I know that I will go through BookIt every time I go somewhere. Christina was great.

I was so impressed with the amount of care and time their customer service representative was willing to take to help address my inquiry. He was empathetic, understanding, very knowledgeable and helpful. I couldn’t have asked for more. He deserves a promotion!

We decided to take a family trip together for Christmas instead of buying gifts but we just didn't have the knowledge needed to make a good choice. Thinking that Cyber Monday would be our best bet we called BookIt for some help. Our agent Fiona was the best - she took so much time with us and made us feel like family. She was professional, courteous, funny, friendly and found us an amazing deal inside of our very small budget! You were really smart to hire her - she should be promoted!

We had an awful experience. We were on the phone for four hours and have no booking to show for it. We originally had to call because we had a large group that was traveling, 9 people. At first, it was good service. We got the deal we wanted for everyone. However, the flights were not the same ones as our booking ID online. The flights we picked said it was going to be an extra $55 per a person and ended up being an extra $200 per a person. So we decided not to go with them and do the original deal. We got quoted 3 different prices all $2000 difference. After much discussion and trying to figure it out. Two hours later we finally got the original quote.

I tried to book a vacation last night online. The booking went through, however I was charged 6 TIMES for my vacation! I received an email from my credit card company stating they charged $410.68 6 times and $1558.13 6 times, 2 approved and 4 declined. Called BookIt.com and they canceled ONE of the reservations and stated that it would take 7-10 days for it to come off my credit card. Immediately called Discover and disputed the additional charges. Called back and notified rep that it was charged 6 times and she said it was a system issue. Asked to speak to a manager and was told they were all in a meeting... At 12:10 am??

I just booked a trip on the Black Friday special email to Punta Cana. Everything went fine. So far I'm totally happy with the experience. I did book transfers that did not show up on the receipt. I did use the payment plan which is an excellent feature of your website. The payment plan should be easier to find on the site. Looking forward to our trip.

Booking was really easy and the pay delay makes it super nice! Now, we have not yet gone our trip so I am curious to see if it will be as smooth as it was booking our trip with checking in and the stay.

BookIt.com has great options to filter hotels by areas and amenities. Was able to find a great hotel at a great price. I need some assistance during the booking phase and chatted with a Customer Service Rep. Response time was super quick and I got the answer I needed very quickly. Would definitely book again.

Have used BookIt.com for years and 99% of the time, they have the best rates for our destinations. We have never experienced a "room" or "amenity" issue because we booked our trip with BookIt. There have been times where that has been an issue, when I used another site.

Booking our hotel and flight was fast and easy. Seems like a great price too. So far so good. I will let you know about the trip when we get back in April. I originally had included a rental car but changed my mind. I had to start the whole deal over to delete it. It would be nice to be able to edit as you go.

I'm usually not comfortable booking online but it was fairly straightforward and really not too scary at all. I just forgot to pay for our transfers in advance, so I guess I missed reading something. I will definitely consider doing it online with you for our next trip.

Always get great deals, very helpful finding the right hotel for the right price. Thank you BookIt.com. Whenever I decide to travel bookit is where I go first. I never have to look further because I always find it with them first.

It was quite easy choosing our paradise location again with BookI and was able to get a good view of the resorts to choose from and make our final decision. We are looking forward to our newest adventure! A great stress free way to book a vacation!

I booked online and my PC glitched. I contacted customer service who located my online info. and completed the booking for me. I was very relieved. The customer service agent was very friendly and efficient. I will definitely be using BookIt for future travel.

I went to Dominican Republic on a wedding. When I got there, my hotel was too far to the venue. The commute was 2 hrs back and forth, which was costing too much money for taxi. Since it was already too late I spent the night. The next day I was advise to check out and make a new reservation. After I hung up with that person I called my wife to follow up for me, she spoke to 2 different agent which they told her I would have to make a whole new reservation and I couldn't make one now because we need 24 hrs in advance and the money would be reimbursed once I returned. Imagine the frustration, after hanging up she called back and spoke to Tania which was God sent. She took care of everything with patience and was able to find a hotel less than 3 miles away on the same reservation. Thank you Tania!

This is my third time using the website BookIt. They have the best price plus coupon codes on top amazing value. Also, they have good customer service if you need to call them for anything. Highly recommended using this website for booking your vacation.

While booking my reservation I was told that I would be able to modify my reservation within a few hours. When I called back I was told that my reservation was going to be canceled and a new one booked. In the I paid more money, the rep didn’t book my transportation to and from the airport when asked to fix he or add it on he denied helping me. Was on the phone over a hour to still hang up with issues. Would not recommend this site.

I was pleased with the prices and information given. However, after booking and paying, something popped up regarding a flight change and price which was unsettling and appears to be incorrect. I ended up calling the airline which confirmed the original flight booked. Not sure why this happened but has me feeling uneasy about this booked trip.

Something went wrong with my card online and the company IMMEDIATELY called me to see if they could help with my booking. The gentleman was very kind got me booked again very efficiently! I would definitely recommend this to my friends! Thanks!

I found that I could save $119 after viewing your website. The representative kept asking me if I want to change from a sand king room to a king room. I was never told the difference between the two rooms. I later found that I could have had the sand king and saved $100 rather than the $119. That would have made more sense. I would like to know the difference between the two rooms and then given the option of which one I would want.

I love BookIt, great deals! It real easy with the easy pay. Don't wait put a down payment and pay in full before your trip! Thanks again Bookit. Oh yeah tell your friends and family so you can all go!

I called to find out how to apply one of the discount codes before booking online and I was able to get an even better deal for the same resort after talking with the customer service agent. He was very professional and had me wait on the line a few minutes until he found a better deal. Well worth the wait. Would be nice if all customer service experiences were like this one.

I gave it only 4 stars because there was a glitch when trying to book online by myself but after calling my customer service rep immediately remedied my vacation plans and made sure my trip was set!!! I can’t thank BookIt enough since I haven’t been on vacation in 11 years!!!

My rep was very patient and calm! He answered all of my questions and walked me through the booking step by step. He also showed me how to select my seats for my flight. I'd recommend my friends to use BookIt anytime!

We booked a trip to Grand Bahia La Romana through BookIt.com. While the resort was nice enough, our excursion experience was quite scary. Upon arrival at the airport, we met up with BookIt.com representatives. We were advised to meet with their rep at our hotel the next day to arrange return transportation. We were also advised in no uncertain terms to ONLY book excursions with him. When we met with him, it was quite obvious there were certain excursions he didn’t want us to do. We ended up booking two. One was Saona Island and the other fishing which we had to push for. While Saona Island was a great, on the way there, we were forced to stop at a tourist trap store where they immediately put green dot stickers on us and shoved baskets in our face. I can only assume this is because the transport people cut a cut of our purchases.

First time using "BookIt". The website was simple and has us excited for our trip. I'm confident in "BookIt" to provide a good product at a fantastic price. I'll rate again after we return from the vacation. Go Big Red!

It was a disaster booking. A friend & I were booking our trips at the same time to make sure that everything was accurate - we hit confirm at the same time - mine went through first & hers got an error. We called BookIt & they said it's because the cost of the flight changed due to mine just having gone through & now the flight was no longer available. She could only get a 16 hour flight at that point!! And so now my family is booked & hers isn't. I can't cancel because flights are non-refundable. The website should count down how long the reflected price is good for as you're going through the checkout process - it shouldn't change after you confirm your purchase. I consider that a bait & switch! o frustrating; I do not plan on using BookIt.com again.

This is the first time I booked with BookIt.com. I had no problem. Thank you for making this procedure so smooth. If my vacation goes well I surely will use BookIt for all my future booking. I am happy and satisfied with this service.

I needed to rebook my reservation to a different room type. It was quick, easy and painless. The customer service representative was understanding and helped me find the best price possible. She was thorough in her explanation of the changes she was making and ultimately saved us money. Thanks, BookIt!

Aruba hotel reservation - I had a good response from your BookIt agent who was helpful and professional when I had a problem with the final step of booking the reservation online. He found my application and processed it while I was talking with him by telephone.

Your site was very easy to maneuver around. We were able to get great flights. I will highly recommend this site to others. After our trip, I will be better able to recommend to others. At this time I am very satisfied.

I was having a bit of trouble doing my booking online with BookIt.com and so I decided to call their customer service number. I literally prayed the entire time that I would get a representative who was patient and that is exactly what I got from David. He was awesome, literally talked me through every booking step and made sure I understood everything. I literally could've hugged him for how nice he was. This was my first but definitely won't be my last time using BookIt.com.

The CSR was extremely helpful and corrected the issues that I was having with BookIt. There were constant emails being sent out about payment arrangements in error, they charged the wrong account. The price went down... it was a mess to me but the CSR was very polite and handled everything. She stopped me from canceling... great service. THANK YOU.

Cancelled my trip on the date given before midnight. But because I cancelled at 11:46 PM Central Time & not Eastern Time, I was charged $300+. Read every detail, being a repeat customer does not matter to them.

I am giving you 3 stars of satisfaction because I have spent a lot of trouble to take a vacation with you, first they do not have anyone who speaks Spanish and second the lady who sold me the package got so confused that she is charging me a travel insurance fee I did not ask him. For everything else very well. Thank you.

I had a great experience with very professional young lady. She went beyond what was expected. She was assuring in that she had our best interest in mind. Her attention to details was surperb. I am grateful for an awesome representative like Karla.

I was having trouble booking our vacation online, so I decided to call the number listed and got help without delay. Was able to reserved exactly what I wanted, looking forward to enjoying a late birthday and early wedding anniversary with my wife!! Thanks for the assistance.

I had to call Bookit 3 times! Each time I was given the runaround and lied to about my resort being in Cancun, Mexico when I called the resorts EACH of them were NOT located in Cancun. Now I am stuck with a non refundable resort that is STILL NOT IN CANCUN. I will NEVER use Bookit EVER AGAIN! Horrible experience!!!

Great booking experience. Got the best prices around and best places to go with flight and all inclusive. We have been booking with BookIt. com for 3 years now and plan to continue yearly because of the great experience we have had in the past.

I thought the process was easy but when I called customer service to find out about payment plan the people was friendly, but please double check. They took the whole amount out of my account. I wondered where the 99 and pay in 6 payments started which is what I wanted since I ordered for 2 other people. Needless to say we will see what happens. Just double check if you want this option. And this is the reason I was dissatisfied. Besides that I was satisfied.

Was referred to this site by a family member and am very happy with the choice of booking through BookIt.com. We got more than one discount and it was so easy to do. They also lay out everything included in the package, not even the direct website with the hotel did that! Very pleased.

The process was easy. Doing the search online and providing the search # made things lot easier. The price was reasonable. I made a total of 3 reservations, and Leandro was patient, friendly, and efficient throughout the process. Kudos to him.

Online was easy to use and that's how I booked my reservation. I called to ask questions and book on the phone and the person was cold, no help and sounded like she was reading from a script. I am getting married was trying to book 2 rooms, asking about discounts, specials and she just said, "No", so I booked online. We have used BookIt in the past again easy, but if there is a mess up in connections or hotel reservations bookit is of no help.

Recently booked our vacation, including air, hotel, and transportation transfers, & insurance. However, transportation transfers did not show up on the itinerary, & I was unable to select flight seats. One call on the 800 line to BookIt which I was able to get through to immediately, and my entire situation was resolved to my satisfaction. Kind, courteous service, and simply a pleasure, compared to other travel agencies.

This is the best vacation booking site there is. Quick, simple, and the best rates. We travel 4 times a year and always get the best rates through BookIt.com. I always check other sites to compare. Highly recommend this site to everyone.

We had an overall good experience with BookIt. The booking experience was straight-forward and easy to navigate. The hotel descriptions were accurate and thorough. If the trip goes as well, we will hopefully be able to use BookIt again in the future.

This is the first time that I booked with BookIt.com and I'm not satisfied with the stuff because I keep getting transfer and I keep repeating my self again again... I will never book again with BookIt.com. I'm not happy at all.

The booking agent was very helpful and kind. She explained the, she explain the terms of the trip very well. She asked me was that the first time I was at Vegas and I said to her no and this is not the first trip I have taken with you and I will take many many more and tell my friends and family about BookIt.com.

Amazing package for family of 3 for 2 grand airfare, hotel, all good and drinks! Absolutely unheard of! Can’t wait to take our trip next year and meet up with our family staying nearby. Been to Cabo before but this will be the most luxurious.

BookIt is great! The customer service is great! This is my 3rd vacation I have booked with them and I have not been disappointed. I’ve been to Cancun, Cabo San Lucas, and I will be going to Puerto Vallarta next. They are extremely helpful and kind. I will continue to use BookIt in the future.

My vacation is booked for February 2019. There are 7 family members going so we booked three all inclusive junior suites and we did not want one person alone. The website clearly stated that you had a choice of one king bed or two double beds. But since the BookIt website didn't give you a box to choose which one I ott it in the remarks. After the booking was completed I saw that the bed choice was not guaranteed. I called Bookit and the rep confirmed that the hotel won't assign rooms until we get there. What??? What if all 3 rooms only have a king bed? Am I supposed to put 3 full grown adults in ONE bed? Then I saw on another review that they were charged extra for two double beds when they arrived. So now I'm veeery nervous. How can you book 7 adults but not guarantee the need choice?

A week later, I saw a better rate available on the site. It was quickly corrected. I'm really pleased as I was able to save over 100 dollars! In turn, I can use this towards other things :). The customer service rep was super cool and nice, and without a doubt, I'll use them again.

BookIt was really helpful changing my 6 night all-inclusive reservation at one resort to 4 nights at that resort and 2 nights at a different resort. We were going to Nickelodeon resort in Punta Cana for our 3-year-old and grand memories for our son who is older.

Searched for a room, found the one I wanted for $262 a night and after hitting select it went to $352 a night with $19 dollars in taxes and fees and a $17 discount. I booked it and called them about the discrepancy and was told to keep an eye on the price and if I see it for lower, I can book the lower one and they will waive the cancellation fee on the higher one. Went on today and saw the $260 price again, so I went to book it and it added $79 in taxes and fees, making it the same price as the higher room rate. I called them and asked why the taxes and fees on a $260/night room are $60 more than a $352 room. He told me that's how it works, the more you spend, the lower your taxes are. I informed him that is the exact opposite of how taxes work. Bait and switch on the price and customer service is a joke.

My credit card wouldn’t go through online so I called and dealt with Jennifer who was very helpful and eventually figured out why. Turned out to be an airline issue. She said she could still help with the hotel booking after I got the airline part sorted out. Very professional, helpful and pleasant.

When I booked my reservation, it was done from the search ID from online. That means I had already had my room picked out and all I had to do is call and reserve. Well after I completed my reservation on the phone, I went online just to see my itinerary. At that time I notice they booked the wrong room type and called back immediately. Called back and told the agent the situation and she then informed me that it's been already booked and they would have to contact the resort and see if it’s possible to change rooms and waive the cancellation fee. If the fee can’t be waived I would have to pay. This is unacceptable, I did my part and this is on BOOKIT. I’m still waiting for a response!

Girls Trip to Cancun - Jeanne from BookIt was great to work with. She found us lower price for our resort. After booking our trip, we even received a free upgrade and $150 resort credit which was a nice surprise. BookIt makes it easy to read the details on each resort. Thank you BookIt.

This is my first time booking with BookIt, the booking process went well, if the price goes down you are able to adjust your cost, calling to BookIt.com has been pleasant as well, both times the customer service has been helpful, will review again after we take the trip we booked through BookIt.com.

1st time booking with BookIt. Didn’t receive any welcome incentive discount bonus to book. When I called to ask if price dropped would I receive discount and going rate they said no because of type of booking I reserved. So not sure if I will be using them in the future. They also said most of their coupons are for Caribbean vacations and not the type of vacation I booked.

Derrick, the Bookit Agent sold me accomodations at Melia Punta Cana Beach Resort at $272 /night, only for it to go to $115/night few minutes later. When I called Customer Service I was told that the reservation was nonrefundable!!! Also Derrick send me my airfare Voucher, but not my Hotel Voucher.

Excellent service. The gentleman who assisted in booking this trip should be recognized for this customer service, attention to detail, assistance and overall professionalism. He could train some of your other staff on the proper way to work with the customer. Thank you.

I booked online with the help of Emily and Jared. We had problems with the e-mail system, but I have to congratulate both of them for their patience and solving the problem. I can't wait to go on holiday and I would book again with BookIt because of the wonderful people I dealt with.

I have called their customer service number twice this week since booking my trip and both times they answered my call quickly and answered my questions to my satisfaction. One of the calls was to inquire about the drop in price for my trip and they refunded me the difference since the price of the room had gone down.

Mexico Vacation - It was very easy to peruse the many options available for hotels and flights. In addition, the site had the lowest fares of the other websites. I don’t know about how the trip will turn out, but I don’t expect any problems due to booking through here!!

My agent was very thorough and clear - we had a full 24 hours to get a full refund if wanted and I just felt very secure with the information that he gave me. We are looking forward to our vacation in a brand new resort in Cancun!

I contacted BookIt.com via telephone to request a larger room or add an additional room because I added 2 additional adult family members to my reservation. I was informed there is no availability to have all members in the same room therefore my only option was to book a separate room. I asked if I was able to use the only discount code to my existing reservation since I was adding another room and was informed I was not able to do this however while on the phone I tried to book a separate room under a new booking number and the discount was applied.

Was easy to book and the agent was very helpful. The price was better than any other I could find after searching for 4 hours. The choices were very good with all the different types of activities and conveniences you could want.

Seriously great overall experience as I found the lowest rate by far around and got the exact room I paid for, Partial Ocean View King Room with Balcony. Will always be coming back here to book my rooms if the rate is lower than other competitors.

The wait staff in the restaurants, by the pool and beach lounges, were fantastic! They were beyond friendly and accommodating to any requests. Great communication skills and professional. It really made the experience for us. The rooms were clean and the beds were very comfortable. We were very happy.

We have been researching our trip for weeks, looking at every website, deciphering what hidden charges and costs there are and what flexibility we could get. Book-It was the perfect choice. We knew every cost upfront, got a tremendous price quote and are very excited. In fact, the day after we made our reservation we had a new request for a change. When we spoke with the rep, he was a tremendous help. He not only provided great advice and assistance, but saved us some more money as well. BookIt stands out in my mind and for my needs better than anyone else. Now we just have to wait for the trip.

Absolutely terrible customer service and unethical business practices. Booked our all inclusive trip and American Airlines could not honor our itinerary provided by BookIt.com. BookIt would not help in any way and left us stranded. BookIt customer service hung up on me. Having to come out of pocket just to get home. BookIt is a horrible company and ruined my honeymoon. Won't return my emails or let me speak to a supervisor. I am writing this from a hotel when I should be home.

Would not let me make a name correction even though the airline does it all the time WITHOUT CHARGE. Told me I needed to cancel and rebook the flights at an additional cost of $1,000 USD and then charged the whole package amount to my credit card a second time. Never again.

Called 10 minutes after booking. Couldn't cancel hotel and if I did would still be charged 25 dollars per person and the full amount which is still a month away. Very disappointed. Will never use again. Will not be staying at hotel because I'm not going any more pefect.

I've never used BookIt before but I will be back. Awesome online chat service answered my questions and did the additional searches for me to add airfare and later to add one more day. Happy so far! I hope the rest of the trip goes as well.

Horrible experience. This is the second time booking through this company. This time the customer service was awful, and it was $400 more expensive than other sites. Please don’t use this site, they will not guarantee the best price available.

Had a great experience today with customer service as we needed to adjust our travel dates slightly due to my husbands military service. We were pleasantly surprised how accommodating the representative was, and how much she was able to research to get us the best flights possible. So appreciative of the care and concern she had to make sure we had the best vacation possible.

Good job. I hope I get my the package what I order including my upgrade room. The best review will be posted after my short vacation. I will add one more star if I don't have any problem with my trip. So far I like your service.

I have not been sent my itinerary for this trip or that I have paid in full. I did not know the booking ID number until I received this. I'm not happy about any of this. I would also like to see confirmation of the credit I have and the travel credit for United Airlines. Thank you.

Renaldo TP GSA ** was Great!! We are recommending him to others that are traveling with us. He found us a deal for much less than other online site for the same resort. We will definitely use for future travels.

Looked through several sites and compared prices - BookIt.com was by far the lowest. Thank you for making my vacation planning so easy. Pay Delay helps a lot too. You don't have to fork out a lot of money up front. So easy.

Will recommend to all of my friends. Easy transition no problems. BookIt made this so ease much better than others traveling companies. The flights are perfect for us, I really like they use American airlines. Me and my family are going to Mexico for the first time and bookit made this experience very easy.

BookIt.com had the best prices and it was easy to use the website. They offered a discount for booking flight and hotel at the same time. I would use Bookit.com again and highly recommend it to anyone looking to book a vacation.

My experience booking the room was great. Very good customer service. The representative was very polite and pleasant to speak, offered additional services like transportation, that I needed and assisted in booking quickly with discounts applied. Thanks a lot. Great job!!

Soooo I absolutely love this, they got my trip altogether. They made it very easy for me! I don’t normally do reviews but my trip was stressing me out so the fact that I was able to book everything all together and get such a good price too really was great.

Scammed me into thinking I had flights included with my trip. I purchased an all inclusive 60% off trip to Aruba with BookIt.com. After not receiving any form of information about my trip, I started to make some phone calls. My price is roughly $3900, this was to include a single king bed for 10 nights and flights. Every single moment of the booking experience, I was convinced that both flights and room were included. If you do the math, at 60%, the entire trip would cost $8000. Where in the world does anybody pay $8000 for 10 days without flights. I did have an detailed flight plan at first, although this has disappeared completely. The trip that you sold us is a SCAM. Every single step of the process included flights. I am seriously not happy with your business and plan on contacting the proper authorities. Please plan on a phone call from me first thing in the morning!!!

Karla ** was amazing I can’t believe how great she was. She was very helpful with my booking amazing job??? When I was asking for something she answer all my questions and did a fantastic job just because of that I will book all my trips with Booking.com.

I did not receive my email confirmation after my booking as I would with other booking. Other than that, the site is relatively easy to navigate. It is a simple to view properties and book desired. Prices are reasonable. Site is very user friendly.

I booked a trip through BookIt and all seemed well. The reservation and payment was for 2 rooms at an all-inclusive resort in Cancun. When I contacted the resort 3 weeks prior to our trip to confirm that the two rooms could be close together, I was informed that there was only one room on the reservation and referred back to the “travel agent”. I contacted BookIt customer service and they confirmed that I had paid for two rooms and would figure out the problem with the resort. The initial agent reported they would call me back. After several days, and no call. I called again. Repeated the process and was told there was a “technical difficulty” with getting the manifest to the resort to resolve the problem and to call back.

So far booking has gone smoothly, pictures looked very nice. When I called asking to get one king bed instead of two queens the woman was very helpful over the phone. Price was reasonable for the all-inclusive and we are looking forward to our trip!

Booking was easy and we believe it was a great deal. Hope that flight, hotel accommodations, etc. go as smooth and easy as it was until now. We think so and hope to be pleased to confirm it when we come back. Thank you.

This is our second booking with Bookit.com, our first trip was an all-inclusive stay at Hideaway at Royalton in Cancun. Everything was perfect from the booking, actual trip including airport transfer to and from the airport. Had to give it another go... this time in Jamaica!!! Thanks, BookIt!

I have not received my confirmation. When I receive that, I will write a review. However, I did not like the tie in with the food company. It was a little deceptive. It should not have been part of the BookIt process. Please check into my confirmation and exclude my name from the food company.

Easton was very patient and courteous with us while we asked questions to be sure what we wanted. He was very helpful in answering our many questions as well as went the extra mile to call the airline to find out if a flight credit could be applied to the booking. I am very pleased with his service and would recommend hi/BookIt.com any day.

Had to make a last minute adjustment and the customer service team was super helpful and informative. They helped me handle everything swiftly and efficiently! My process was stress-free and I will definitely recommend and use them again! :)

It is easy to reserve flights and hotels. It would consider various situations where customers will face at the time of booking. After the booked journey, I would leave my additional review on this site. I wish that this site should safely guard my trip. Thank you.

Booking our honeymoon to Grenada on BookIt.com was quick and easy. We were able to choose our specific room type at the resort and choose the specific flights we wanted and the confirmation from both the hotel and airline were instant. We'll definitely use Bookit.com again!

They were at the top of the page so I thought they were the sole booking agent for La Blanc hotel/resort in Cancun. They weren't. I booked the hotel. Received call by BookIt agent to call them. I did twice over 2 days. He never called back. He did send email a day later saying hotel under renovations and I could book one of the other hotels under the same ownership... and receive a certificate for a free week within a year at Le Blanc because of the renovations. I emailed back telling them the hotel I wanted... and to send me the certificate. After 2 days... no response. Called and got another agent who booked it and he said he would CANCEL the first reservation booking # to get the revised hotel... with new booking #. I told him to handle the free certificate as well.

I had a great experience using BookIt for the first time. I book a vacation to Jamaica and stayed at breathless. BookIt broke my payments down into 5 simple payments. I also was able to modify the price online when I saw that it was discounted a little bit more than the original price with BookIt's end of the month deals. I already bookit my birthday trip through BookIt.

Update on 12/28/2018: Had to make a change in my booking and the Representatives I spoke with were very knowledgeable and understanding. Website is easy to use. Would definitely recommend this company to friends and family. Prices were also fair! Thank you very much.

For the second trip, after days of scouring every site, BookIt had the most options AND the lowest prices. I also noticed that this site was the most comprehensive. Some sites only had 'their' brands, and the same for others. It made a genuine comparison difficult. Not the case with these guys. Thanks BookIt!!

BookIt has struck a great balance between consistently great pricing and great service. Their online search and booking is easy to use and intuitive even for folks who aren't tech savvy. Their customer service is knowledgeable, helpful, and friendly. The one improvement that would help is a standardization of the information provided for each resort and then possibly a comparison tool.

Last night, the sweet lady took care of my cases longer than 1 hr. She is unbelievable sweet, friendly, professional and reliable. BookIt.com benefits from such agents. I do appreciated what she did and told for me deeply. For the BookIt.com, I experienced the worst processing by the internet system, please make your online booking system improve and no trouble on guests. Thanks lots.

Easy to make arrangements, however, did not realize that I had to pay the full amount instead of the deposit. The payment plan included a $5 charge per payment, but you had to read the very fine print. Seemed like a good price but only time will tell.

I hit the Bookit to confirm my vacation but had an error with one of the cards. Immediately I got a call from an agent who walked me through getting my vacation booked! Prompt and friendly service!! Great start to our vacation we are looking forward to!

I was pleased how the agent was so patient when my husband's credit card didn't work, I ran a few blocks home to get my credit card and she called back at the exact time she said she would and she got us all taken care of. BookIt hires friendly very qualified people. Thanks again.

Tanya was our representative and she provided me with excellent customer service and is truly an asset to BookIt.com. She was patient and kind and very considerate despite just getting back to work due to recent hurricane that hit Florida. I would book again with her in a heartbeat. Thank you!

Love the ease of this site. I've used BookIt for a few trips and have never had an issue. Customer service team is great!! I've used them for international trips and more local trips and never feel like I have to worry about anything. Thank you BookIt for making my travel planning so easy!

We had an enjoyable experience with our booking online. I am hopeful that our vacation will be as easy and pleasurable. We liked the fact we could book flight as well and they showed all the offers available to us.

The site was super easy to use with a lot of information about the resort and amenities. The prices are the lowest I’ve seen and I’m a travel shopper. I am on a lot of travel sites and by far this is the best one.

We have used BookIt.com for trips in the past. Things have always went smoothly and after much research on our end, we knew that we received the lowest price. We've just booked another trip through them, and once again they prove to have the best price.

Everything was fine when booking it this was my first experience with Bookit.Com. & I will all ways use this sites when booking again my next vacation. I have told my friend to book his on this sites.

I must say your site was easy to use, and made the whole vacation searching experience much easier. Price converter was very useful since I live in Canada. Can't speak to the vacation yet since we haven't gone on it, but I will say more after.

Shaday was absolutely wonderful to deal with. Can’t thank her enough! We were unhappy with our original booking after reading some pretty awful reviews of the hotel we had chosen. Shaday helped us cancel our original reservation and find the perfect resort. She was polite, kind, and very knowledgeable!

During the initial conversation we were told to upgrade the with the airline we would have to call AA, when I called AA I was told they could not help me and that I had to call BookIt. When booking the room we had to get the standard package and to change or upgrade we would have to call back, surprise, surprise, open the wallet real wide... The cost is per person, not just the cost, a different room, again, open wide... When I called back to upgrade the AA ticket, "Oops, we're closed for the day." So much for help 24/7.

The most irritating part of booking has been when I call the 800 # to ask very simple questions and the agent on the phone doesn’t know how the answer to anything. It wastes my time and is rather frustrating.

Booking was fairly easy as we have used BookIt in the past. Will use it again in the future to book vacations in Mexico. This was our first time booking with a group and seems all went smoothly for everyone.

I will say Customer Service were very nice but the process was terrible. I booked a hotel, flight, airport transfer and excursion package and immediately get a notice along the lines of “there was a problem processing your package. The flight was not able to be confirmed. Call us immediately.” I called and they weren’t open. So I called at 8am and 9am went through the prompts to the previous reservations-then flights AND... they aren’t open according to the message... it’s a non-holiday Monday!!!

Booked a vacation for Thanksgiving and unfortunately had to cancel in less than 24hrs. The whole process was done online and the penalty nor refund policy was ever mentioned prior to cancelling. I cancelled and was sent an email stating that the hotel would charge a $25 penalty and the flights were refundable...great, or so I thought...I log in to Bookit.com and see that only the flights were going to be refunded. WHAT A RIPOFF!!! The hotel had already sent me a confirmation email confirming a refund because they only charged a penalty ($25) and Bookit.com had sent me the same info via email...

Customer service was great, rep. was very knowledgeable, had my flight and hotel booked in no time. I just told her what I wanted, the dates, place and times of flight and she was all over it. Love booking with BookIt.com.

Great service and very nice consultant! The only thing I can complain about is that it would have been nice to have more information related to the hotel and the area we choose. Consultants should have more knowledge on the product they sell so they can give tips and advices.

Very good customer service and prices but I don’t like the idea of cancellation fee. After booking usually hotels give a certain time of free cancellations. Also you get 24 hours of free cancellation on flight but with BookIt charges of $25 may apply after the reservation is made if any cancellation.

I booked a trip online in less than 10 minutes. If you phone in expect at least 30 minutes, if not longer. It is much easier to type in your name and information than giving to a person over the phone. Great website.

I initially booked a package for November 15-22, but once I booked it, I realized those dates wouldn't work. I tried to change the booking, but ended up canceling the entire booking and paying the $50 cancellation fee because I didn't want to have to try to change the airfare separately. I did rebook the same package for different dates and wish the company would refund my $50.

3rd trip with you guys - Hi! Just a quick note of thanks to your awesome customer service. I booked my trip with Patricia by phone today after having internet problems yesterday. She was so helpful, friendly, and kind. I shop around for my trips, but return to BookIt because of the great customer service.

I was not happy that I had to pay $25 to change hotels during the same dates 7 months before the trip. Then the rep lied and told me that it would be added to the booking but she took it off my credit card. It’s not about the $25 it’s the principle.

Cancun All Inclusive Resort Booking - Very pleased with how user friendly your site was. Was very easy to maneuver around your site and decide options to select. Love the pay defer option as well. Everything as a whole made this booking non stressful. Will definitely recommend!

Booked trip to Mexico. About 1 week later found that same trip had dropped in price almost 700 dollars. Contacted BookIt.com by phone and they worked with me and dropped price for me. Vacation is not till November but I don't think any problems will arise but if it does I am sure they will help work through everything. Good job BookIt.

I booked a room through them and they had my card information on hand. I changed my mind on the room and cancelled it so it was done so no problems. I got the email it was cancelled. The next day my card was ran through 7x. They cleaned my whole account out over reservations I do not make at these other hotels. Another hotel calls and said I missed my reservation of 3??? I didn't even book once at this hotel or use my card for it. BookIt took my money for rooms that were charged without my consent and refuse to refund my money after I spoke with them. The hotels they said call them since I booked BookIt.com about the fraudulent activity. They still refuse to refund me. SO STEER CLEAR OF THIS SITE. THEY WILL STEAL YOUR MONEY. IF I HAVE TO GET AHOLD OF THE FEDERAL PART I WILL.

Thank you BookIt for our wonderful vacation to Playa Del Carmen!! Everything went smoothly. The ride from the airport to and from our resort was great. The drivers were wonderful. The resort was beautiful, checking in and out was a breeze.

I booked a trip through BookIt.com but couldn't get first class air through American to add to my trip. I called customer service and they were a great help telling me to book airfare through airlines direct and they would wait on phone and then they would adjust all inclusive hotel price to match my online quote. Very helpful customer service. I am using them again next year!

I love using Book It when I’m planning my trips. They have the best deals that I’ve ever seen. The site is easy to maneuver through & help is available if needed. I also love the Pay Delay option because I’m allowed to pencil in my vacation while maintaining my monthly budget.

I tried with an agent for 2 days to book a particular room posted on their website. It kept saying error. No explanation why. They tried to call this hotel to see why but couldn't reach someone. I insisted on talking to a supervisor and they kept saying they could help me. So the agent said maybe the hotel is blocking it with that particular room. If that's the case then take it off your website or give me the difference of a more expensive room. They say no. The frustration and hours on phone is insane. They should be responsible of a posting on their site. This was a terrible experience.

Initially I tried to book our trip online and kept getting an error message because I don’t have a middle name! I called your 800 number and the operator couldn’t have been more helpful! An outstanding experience and extremely helpful! She answered all my questions and made the booking experience very clear and easy. Now we are looking forward to our vacation!!! We will use you again! It was nice speaking to a real person versus online!

My experience with BookIt was great, had a few questions after I made my reservation, and they called me back quickly, and had an answer for me... so I give them a high rating. I think I will also book my next vacation with them.

Unico Resort - The website indicated a king bed with ocean view for 6 nights, but the hotel would not honor the room. Instead, I was forced to book a double bed with ocean view for over 200 dollars more. This was not right. BookIt.com should take responsibility for this error. I was on the phone for many hours over two days with still no appropriate solution.

This is the first time I used BookIt.com. I spoke to Melissa. Very pleasant customer service. She was very knowledgeable. Answered all my questions. Booked my vacation within minutes. Sent over all my documents. All information was correct. Told Melissa I will look for her in my future vacation bookings. BookIt.com had the best price for this resort.

I booked hotel for 16 days... Needed to modify it to 1 days... Was told I would get the same daily room charge... but received confirmation which showed you raised the rate over 50% per day. Now I have had to cancel the whole booking and leaves me with little confidence in the veracity of your statements and representations.

This is my second time using BookIt. My first trip was perfect. This time I had to change my dates and was able to do so very easily and with no fees. I recommend this site to everyone and will use it again.

Our agent was great and gave us all the information very clear so we knew exactly what was being charged. She was patient and provided us with multiple options regarding what’s flights we could take! Will definitely book with BookIt again!