BookIt.com Reviews

I had to remove a guest from my itinerary due to illness and BookIt.com was amazing, quick and understanding. They assisted me on the phone and gave me a credit for the flight since that is non refundable. Would book again with them for my future vacations.

Just wish I had more description of our last booking, not enough information or was left out on purpose just book and get commission. Hotel xcaret has more accommodations for adult than my 13 year unlike last year stay at Barcelo Caribe which my son and I went and used everything.

Every representative was friendly and knowledge and very help. I would definitely recommend people to BookIt for look for travel. I definitely look at bookit for future vacations. I am very pleased with the service and I’m excited for my vacation.

Joseph was very good. My bank gave me a problem as this was out of the country. Joe took care of the problem. The price was very good. I tried several other sites but they crashed several times. Your site is very good. We travel a lot and will be back, Thanks Joe.

We just booked our annual vacation for us and my in-laws to the Royalton Riviera Cancun including flights. The website put together a package, but when I called in to complete the reservation, they said I had to pay for the air tix first. Of course they were non refundable, and before paying the rep confirmed 4 times the correct hotel rate, guest and price info to be paid separately after air tix. With everything "confirmed" we advised my in-laws to purchase their air/hotel tix which they did while we were on with Bookit.com. But when we went to pay for the room, Bookit.com came back after a few minutes and said there was an "internal error" and they were checking on it. Then they said they couldn't book it even though they confirmed it was being held earlier, and were apologetic.

This was the easiest Booking I've ever made!! Prices were great and Customer service was great, explained everything I needed to know. There was a bit of a wait for Customer Service, but they took care of my needs with ease!!

The person I spoke with was friendly, patience and very helpful and getting my vacation booked. Thanks BookIt for the great experience. I will definitely recommend Bookit to all my family and friends, and I will be using Bookit for all my traveling needs.

I have made one payment so how can I honestly review your company already but so far so good. I’ve used your company in the past and things went great. So I am expecting the same this time. Thank you very much.

I've booked with BookIt several times and have recommended it to many friends. It just seems to be cheaper than any other travel booking site out there for all-inclusives and the details and images are so much easier to see in one place. I also noticed my rate got even cheaper and it was sooo easy to modify and get a credit back to my credit card. Overall it's the first and last place I go for all-inclusives.

This is the second time we've used BookIt to plan a vacation. The customer service is AMAZING and the people are super friendly. They answer all your questions and are very quick and helpful in doing so. We would definitely recommend to friends and family!

This was my second time dealing with BookIt and it was as good as the first. Both agents were very polite, courteous, accommodating and knowledgeable... What more do you need? For me it was a very easy and pleasant process.

Very easy to use and great pricing. I’ve been looking for bundles and great deals and heard of this site and in 10 minutes I booked flight and hotel for a great price. It even gave a list of things to do nearby which was very helpful and convenient. I know where I’ll be booking from now on. Look forward to doing more business.

Booked trip and immediately after I needed to speak with someone. Got to someone right away and they resolved my issue very quickly. Next day needed to modify my booking slightly. Again they resolved my issue quickly and to my satisfaction. Love that.

I had a little trouble navigating through the extras offered with the trip, but with some help and got it done quickly. I think it’s a great site! I even had to call customer service to clarify something and they were very nice.

The young woman I spoke to on the phone was courteous, efficient, and knowledgeable. I needed to change my flights to avoid super-long waits at the Newark airport. She was able to accomplish this at a reasonable cost. To do this, I had to extend my trip by a day, and she was also able to get me a reasonable rate on this. I was impressed with her service, to say the least!

It was easy, and fast. Was able to change my flight to time that worked best for me. Thank you for making it easy to book with y’all. I think I was giving the best deal on prices. Looking forward to my trip.

I booked an all inclusive hotel in Puerto Vallarta for me and my friends. After I booked this, another friend wanted to come, so I needed to modify my reservation. I was aware of the fee in the terms and conditions form BookIt. I called them. They said if I contacted the hotel directly, they may be able to change the reservation. I contacted the hotel directly in Mexico. Hotel wasn’t able to change the reservation, but they recommended I cancel and rebook. Hotel confirmed they could make an exception and waive the fee, and that I just call BookIt, give this person's name at Hilton, explain this was an exception, and cancel. So I did. I confirmed with BookIt twice that this was not going to incur a charge. I canceled, and rebooked immediately to accommodate the extra friend.

I booked an all inclusive vacation through BookIt.com to Mexico for my family. I specifically chose the resort as it is catered towards families. I booked the Family Concierge Junior Suite as I have an infant, and based on the hotel reviews, the additional services are wonderful. Upon checking my confirmation, I noticed the reservation was for a one bedroom suite which I did not select. I specifically selected the family concierge junior suite. I called BookIt.com customer services and although the agent was very apologetic for their mistake, she did not give clear instructions on how the matter would be resolved. She told me the room was non refundable, however, I was not asking for a refund.

We are excited about our upcoming trip, and hope to have the trip of our life. Booking the trip was really exciting and we hope it turns out great. First time to Cabos so we don't really know what to expect.

I had problems with online issues... but a call to customer service took care of it. The rep was so good it was actually a pleasure talking to her. I'm sorry to have forgotten her name. Thank you for such 5-star service.

My wife and I have used BookIt.com for all of our all-inclusive vacations throughout the past few years. We have found that BookIt provides us with the best deals and the ability to "pay as we go" with PayDelay. Thank you for providing such a great service!

First time using Bookit, so far I'm pleased. Great packages on hotel and airfare. I called customer service the same day to switch the dates on the trip and she was very helpful, understanding and provided great customer service. I will be using BookIt again.

Had nothing but great experiences from you guys! Always helping me modify our travel plans to our needs! Thank you! We always come to book it for all our travel needs! They have great promos and incentives! You always know that your going to get a great deal :)

Book our family vacation to Jamaica through BookIt.com. Shelly was the agent that assisted through online chat. After dealing with several websites and a travel agency, we were able to finalize with ease through the assistance of Shelly. After giving her some details on the trip, she returned a link to our full itinerary, including flight, transfer to resort and room choices. Price was almost $2000 than exact trip quoted by travel agency. 5 stars!

I loved this site. The deals and rates are amazing. Very easy to book and understanding. Great rates and prices recommend to everyone. They gave us resort credits. I am so excited to go. I can’t wait to go. It is a 18 and up resort and everything is included. What more can you ask for.

My experience with customer service was pleasant. I look forward to seeing if all goes well with my arrival and check-in. Overall, so far everything has went pretty well and the price was perfect. I took advantage of the holiday sale.

The phone rep booked incorrect dates; when I brought this matter to her attention, she blamed me for her mistake and was rude and hung up the phone on me. Additionally, when I called back to get the date adjusted, the hotel rate had increased which caused me to pay more money.

Our booking was very easy and the coupon code saving is $125 was great. Being able to pay on our trip was so convenient also! So far so good. We still have a few months till we go but being able to book our honeymoon reasonably with all our other expenses was fantastic.

Worst experience of my life. Horrible customer service!!! No one could assist us. We had to find our own taxi to and from the airport which costed extra. When I asked one of the reps at the hotel for assistance, she told me she couldn’t help me although she was an agent with Bookit.com. Bookit.com was no help at all, we had to find everything ourselves. I wasted so much money because of bookit.com. Lesson learned!!!

They were great so far so good. The experience with the BookIt was fairly easy. We have not ventured to enjoy her trip yet but the date is soon arriving. We hope to enjoy. We plan to have fun. We hope the resort and all the all inclusive resort excursions are everything that we want. Does this far we have no complaints. If I had to recommend this to someone else right now yes I would. It was fairly easy is understandable and I will have more to post once we have ended our trip.

I needed to switch to a different hotel than I had originally planned to stay at. The customer service agent was extremely knowledgeable, patient, and helpful. He made the hotel change very easy and he was simply a pleasure to talk to. If you train all your agents like him, you will have very happy customers.

While making the booking I chose an option to have 4 adults and 1 kid in 2 rooms. I paid the price as 100 $ per head per night... So there was no reason I would choose 1 room instead of 2. But the booking was made for everyone in 1 room. This was probably a website bug. I was told by the Bookit.com staff that there would be a penalty by the resort... I called the resort and they agreed to waive off the penalty for the booking. I still had to spend 3 hours on phone with customer support of Bookit to get this done. Bookit staff was extremely unhelpful while the resort staff was very cooperative. Bookit customer support could have easily handled this on their end. It was a very frustrating experience.

I was able to book my flight, hotel, and shuttle bus to my hotel in minutes. Also able to set up a payment plan to pay everything off and send you updates on everything. Will definitely use BookIt again in the future.

It was easy and fast to book it and the prices were great. I love that there were different coupons available. I was pleased with the offered I was giving, I couldn't say no to that amazing deal. Another good thing about BookIt is that it gives you the options to pay your reservations in four different payments.

Brooke was very helpful with our reservation. There were a number of technical issues with the BookIt site. Apparently, BookIt uses cookies to manipulate the vacation package choices. Brooke worked through the technical issues to get us the Cancun vacation we wanted. She is excellent at her job.

We had a wonderful time on our all inclusive trip to Mexico. It was everything that we expected and more. The GR Salaris was great, very clean and very accommodating to our every need. First time to a all inclusive and we will go again in a heartbeat. Loved our balcony with the ocean view. Thank you Amanda for booking this great trip for us.

I understand there’s fine print regarding fees but when it’s $500 to just stay one less day at a resort, I think the potential fees for adjustments should be more up front. I checked a box that “change fees may apply” but $500 to move just one day is so far from a standard travel adjustment fee I would like to see that more up front if I’m spending $4000 on your website.

I didn't get any help. I had 4 people on my trip I take one off the rest had to pay a each a 100 dollar more. I don't feel like I will be use booking again. I been calling still having not got help. I really think they should let you know how much your payments we be if you take someone off.

I booked the Hard Rock Cafe in Punta Cana for 2 adults and 1 child age 12. I paid $1911 on 05/14/18. Today I checked the price of the same reservation and it went down almost $60. I called Bookit to see if anything could be done, they said I have a nonrefundable reservation and I am stuck paying the $1911. I am trusting I am getting the best price but when people book after me, they are getting a better price. Still have not booked my airline tickets, since I am not getting any great prices with Bookit and not receiving a price adjustment, Bookit may lose an additional $2500 in revenue I would have spent on airfare.

It was overwhelming trying to figure out where to stay - all the amenities - getting the best price etc and Jared ** was my agent that I asked about a 100 questions of (poor guy). He was brilliant, he provided all of the information and made some great recommendations. Something that was taking me way too much time was scaled down to minutes and now I have no worries about our upcoming vacation. I can kick back and relax with my choices and just look forward to it. A BIG THANK YOU to him. The deals that BookIt offered were exceptional and after looking at several sites - I'm confident that we got the best deal for our budget - leaving plenty for excursions and all. The only thing I could suggest or want is I'd like to have more than one small picture of the rooms (that's probably done by the hotel) and some extra details and pictures for the excursions, but none of that is a big deal. I will definitely use BookIt in the future - just absolutely excellent!

I used BookIt several times to book trip packages. Each time has been a breeze. The prices and payment plans are the best. The customer service representatives are always very helpful, accurate and pleasant. I had to change my trip plans and the customer service representatives made that process very easy.

I am very happy with BookIt.com. They are a great option to buy vacations! I will be for sure booking with them again. It’s easy to book, very friendly website, great promotions! What not to love? I Give them 5 stars!

This has been the fastest Booking I have ever done. This site has the best deals with flight and hotel deals. Booking again for next month for sure. ;) I will be using this site from now on. Booking flight and hotel together really helps you save money for other fun things to do once you're at your destination.

Great customer service!!! My card wasn't going through and they called right away and helped me proceed with the process in which I was able to book my flight. Will definitely book through there again in the future. The flights are also a lot cheaper here. Great deals!

I absolutely LOVE BookIt.com! Looked on Priceline and other websites and everything is non-refundable. I've booked 2 trips in the last 7 days, 1 to Punta Cana and a trip to Phoenix, AZ. Every trip will be booked on BookIt.com and will be recommending to everyone I know. Wish I know of this site sooner!! Loving this travel website!

Agent Booked my Flights and name was misspelled yet I had to pay 45.00 extra and be on hold for 30 min just to fix it. That shouldn't have came out of my pocket. Would have booked online but kept getting an error message and the flight times I wanted wouldn't confirm. Very disappointed.

Prices were the best after searching STA Travel, Expedia, Orbitz, Hotwire, Travelocity, etc. Took me 2 minutes to book my vacation. Hope the vacation goes as smooth and easy as booking with BookIt.com. If there isn't any issues in flights and hotel check in. I will definitely be using BookIt.com from now on.

I tried to call to talk to Rochell right away after I finished booking due to overcharge. My total was only $3,948.66 and they charged me $4,144.76. She didn't resolve the problem. I requested to talk to supervisor but she said the supervisor is not available and I insisted to talk to her and she said the supervisor will call me back. I am waiting for almost 4 hours but nobody calls me back yet. We always book with Expedia. This is my first time to try this web but already had bad experience. Seem like nobody is care because she kept saying sorry for inconvenience. Please review my case and credit it back to my account. Thanks.

Looking for an Orlando getaway with my 13 year old daughter. Did my research and they have the best deals on the web! Don't bother with other sites. I would have saved a lot of time if I didn't waste it comparing!

Elizabeth was very helpful and efficient. She waited patiently as I emailed my wife back and forth to make sure everything was to her liking. If the trip goes as smoothly as this it will be fantastic and a perfect anniversary!

I looked at a number of hotel booking sites including the hotel websites and found that BookIt.com generally had the best prices for properties in Punta Cana. I finally narrowed down the hotel I wanted and the booking process was so easy with BookIt.com. I also qualified for an extended payment plan where I was able to make monthly payments between my booking date and check-in date. I would highly recommend checking BookIt.com out when comparing hotel prices for your next trip.

I have always booked my vacations through BookIt. Great pricing and easy booking. I have used BookIt for year now and I am always satisfied, really enjoy the pay delay. I would recommend BookIt to my friends. Overall great experience.

I have been a customer for a few years now with BookIt, very easy to use website, lots of deals! Love their all inclusive packages which is a great deal to save as much as you can when you have a big family!

Chic provide and comforting and awesome experience that only you can understand by staying there!!!! The food is good, the people who work there and all the guest are nice... If you looking for beautiful time Chic is the place.

I love this site! My girls and I are taking an amazing vacation because of this site. Without the discounts I would not have been able to make this happen!! I am taking my daughters and my mom on a once in a lifetime trip. Thank you so much BookIt.com!

I am taking my two children, their spouses and my wife on a vacation to Jamaica next month. My daughter had spoken to one of your service representatives who informed her that if I cancelled and rebooked that I would save approximately $1,000 on the three reservations. I immediately called and spent the next 2 1/2 hours on the phone with what I would consider a very undertrained representative. One mistake after another was very discouraging and twice asked to speak with a supervisor with no success. I did not get what I was expecting. I hope our upcoming vacation goes better than my service call.

This is the 2nd time we are trusting BookIt.Com. Our first experience about two years ago was great. BUT, THIS experience has been EVEN BETTER! Drew ** is the reason why! I have spent 40 years in the broadcast industry as a News Anchor, my job was to relate to viewers “one on one”. Drew ** relates to his customers. He went out of his way several times to make sure we were happy. You need to promote Drew. I know good. Drew ** is good! Thank You!

Really easy, User friendly, Customer service was Great. Most Important the agent Recapped the call for those that are in Customer services. I would recommend this website to anyone that likes things simple. Can't wait enjoy my trip.

I checked the same trip on various sites and BookIt.com had the best prices. It is easy to use and I was able to ask a question via chat and got my question answered quickly. I will definitely use this site when booking again in the future.

Just booked our trip, easy to navigate and find what you are looking for. Prices were better than any other site I looked at. Very pleased. Now I have to wait for September to get here. Will definitely use them for my next trip.

The site was super easy to navigate with tons of choices at multiple amazing locations. Many different options within each resort. My favorite part was the ease of transaction! By calling BookIt to place my reservations, they made the process simple and easy from different rooming options to the flights that worked the best for us. An enjoyable experience that I will absolutely use again.

Great booking experience, I’ve been comparing different prices for the same hotel and BookIt definitely had the lowest one, and interestingly enough the largest room selection as well, will 100% use it again and recommend it. Confirmation and signing up was pretty simple, can’t describe enough how satisfied I’m with the booking.

Amazing customer service. The person who assisted me with my booking did a great job. She gave me several options until we finally found the best match to meet my needs. I hope my experience at the resort is as great.

Another successful trip to Paradise booked. As always BookIt.com has me heading on a trip of a lifetime... I have booked a few trips with them and have all ways enjoyed my vacations hassle free. All the 4 to 5 star resorts have never disappointed us. We look forward to many years of planning trips with them in the future...

I went to the hotel's website for more photos and info but their rates didn't beat BookIt. Based on Trip Advisor, I will call the hotel to confirm my reservation and inquire about our butler service based on the reviews there.

Very detailed description of the type of vacation expected to receive. Unfortunately for me when I tried checking out it said that flight portion of my vacation has been confirmed but an error occurred with my hotel reservation (all inclusive deal). After calling the support center, the gentleman informed me that the hotel was booked and then informed that it was actually the plane tickets that were booked. Still unclear as to what exactly happened. Long story short, had to rebook and now waiting for my original plane ticket booking to be credited back. Small hassle.

It was my first time booking with BookIt. I've heard about the site from a classmate of mine back in 2015. I decide to give it a try for myself to see how it goes. It was very quick and easy. My agent was very helpful and I'm hoping that all goes well by the time my trip comes around.

I had a very pleasant experience! Anna couldn't have been nicer! She was kind and VERY patient through the whole process! She really could not have been any nicer! I feel she is an asset to your company. You guys are lucky to have her!!!

Great service over phone, made sure everything was covered for the stay, it will be my fathers birthday at 90 yrs, this may be his last trip. Also agent helped me reset my password, this is second time using BookIt.

While there are many complaints about Bookit.com, I can tell you that they helped us plan our 25th wedding anniversary and everything went off without a hitch! They made it easy to do payment installments and had all the other services we ordered ready and right on time. I would definitely use them again.

So I booked a trip to Jamaica and printed my confirmation and everything. I called back to see why I never got a confirmation email and the representative with Bookit said my reservation was canceled due to fraudulent activity and only refund me half my money, when asked why I was only refunded half my money the answer I got was because I didn't cancel my flight within 24 hr... Uhhhh excuse but why would I cancel my flight when I thought my trip was all set and ready to go. So now for the last month I've been in a dispute about getting my money. And now today I got an email saying I cancel my flight and it's going to be a $200 cancel fee for each ticket... so now I'm really pissed like what the H.E double hockey stick. So I call and when I ask to talk to a supervisor or manager they refuse and say the manager is gonna say the same thing. So screw Bookit... I plan on filing a complaint with every organization I can find.

I use this website ALL the time. It is very user friendly and offers some amazing deals. And the few times that I have had questions/problems, the agents at the 800# were very quick to assist me. Not enough space here to tell you how much I love it. Looking forward to my next adventure.

This is the best website with great deal. I hope to get the best deal in the future. It is one thing the airfare changed. It increase the amount a lot. I referred one of my friend to book her vacation thru BookIt.com & she said was expensive compare with Expedia so I show to her the proof that bookit.com is cheaper.

Stanford helped me book my vacation and he was fantastic!!! He put my mind at ease and answered every question I had! He also put me on 3 way with a lady through the insurance agency because I had a question that he wasn’t sure of and he wanted to make sure I was told all the right information!!! Will definitely use BookIt again because of him!!

Most of our trip reservations were super easy and quick and we thank you. But our car reservation didn’t work online, so I called BookIt. It took 2 1/2 hours of games on the phone to finally get to Alexa, who did get us our car reserved, I hope. Four other people just messed around and played games with me. I did not spend $2118.58 for our air, week at Barcelona Gran Faro, San Jose del Cabo to be treated like that.

The agent that help me was excellent and very helpful. She even gave me a better rate than the computer. Also the call had failed and she took the time to give me a call back and finish the process with the booking.

I had to cancel this trip to rebook for different date. They were great, very helpful over the phone. They were able to make the changes I wanted and I did not have to incur any extra charges. I am happy with the knowledge the woman on the phone had.

Had an card error and our hotel booking didn't go through but customer service got it straight and we are all set. Thank you for your great customer service and we have been BookIt clients for several years. No complaints here.

Majestic Elegance Punta Cana - The hotel is amazing and the management and the whole team very welcoming and hospitable. The beach is great and sandy, and runs for miles. For those who prefer spending their time in/at swimming pools - there’s quite a variety of those. The rooms and the whole hotel are kept clean - the maintenance and cleaning teams work endlessly to make sure of that. The entertainment team is very good, and the daily program diversified so everyone can find what he or she is looking for. The quality and diversity of food is really good - I do recommend you check out the S&S restaurant, not only for the seafood but also for the view. I’m looking forward to going there again.

The deal was great. Was deciding between cheap Caribbean.com and here. Chose BookIt this time. Had to make a change within 24 hours and called customer service. First person was grumpy... 2nd was great and so helpful. I will write more after we come back from trip.

I received no help when bookit.com responded in this forum, I had to email corporate, they responded the same day and provided me a excellent guest services person name Shannon who took care of my and ensured I was happy.

I had so many issues trying to get a credit between the airline, hotel and BookIt.com. I was given the wrong information and told I would receive a callback and never did. Then, I had to dispute the charge with my credit card before the company would give me travel credit. I finally get the credit from BookIt, and was told the wrong information 3 times over the phone over and over. Mind you each phone call was over 45 mins to 2 hours long. Finally, I was able to get a staff member that excelled in making it work for my rebook of my vacation. Jennifer - thank you so much so doing everything for us and making sure I received all the travel documents before we hung up and trying to work with the airline to give me my travel vouchers. I appreciate your persistence and patience when rebooking because of a natural disaster.

The gentleman who helped me and my friend was very nice. We are going for a vacation for her birthday and he was excellent. Thank you. I really liked the ideas of putting your search number and it takes you straight.

Bookit.com solicits a subscription button to click on during the process of price shopping that if you subscribe to their newsletter you receive $100 credit when in fact they give you nothing and claim that the particular hotel does not qualify when it has nothing to do with the hotel. It’s their way of soliciting themselves through your email, I will no longer use Bookit.com for the Misrepresentation and cheap way of soliciting, I will also be notifying all of my employees and clients not to use them as well.

I recommend BookIt to all my friends and family because when you book with them if there's a problem with the resort they take care of it no questions asked. I had an incident with a resort in Punta Cana. I called them. They referred me to another Resort of my choosing. They rebooked it. It was beautiful and my wife and I loved it so thank you very much are your customer service.

Sometimes you gotta book a last minute trip, and I would not have been able to do it without BookIt.com. I found a beautiful place with a great price. I’m looking forward to experience it and share with you all!

I looked over numerous websites to find the best deals and I found that BookIt isn't always the lowest cost if your doing excursions and insurance etc, but everything else was at a great price and their site is the easiest to navigate. Also they are very helpful if you need to make modifications or call customer support.

Very friendly customer service and quality was exceptional highly recommend if you’re interested in a quality travel agency experience. The website is very easy to use and they have agents on site that will assist you with any issues you may have.

After looking for the last 2 months at every travel website we could find for a group vacation, BookIt had the best Price by $200. They also had the most flights and hotels to choose from. We cant wait to go on our first BookIt vacation.

This is my second time booking with this site. First time was a girl trip and now a family trip. The site is easy and allow you to see different resorts and flight information to compare. The pay delay is an additional bonus. Thank I’ll recommend this site to all my family and friends.

Amazing and so easy to book and you could select the vacation packages you want. First timer to do this but I love it as it’s not time consuming. Just a fingers clicking you could have your vacation ready and everything will be all set. I do recommend BookIt to my friends on their future vacations.

It was very easy and prices beat everyone else. I always use Expedia but your deal is better. This is the first time I have use it. The only issue is that you do not give credit to someone who books only 1 ticket which is not fair.

BookIt is amazing. I've used them several times for my vacations and they always have my ride ready when I get there, very polite and everything always goes very smoothly. I highly recommend using BookIt for any vacation needs!

I have used BookIt.com in the past. This time they had the best price for my trip to Punta Cana after the use of a promo code. The representative, Victoria was extremely helpful with search process unfortunately the flights increased during our phone conversation. This resulted in me booking the trip on my phone myself which I did not mind. Victoria emailed me my search results and even offered to stay on the phone while I purchased my vacation package.

2 couples were booking this trip, my friend and I submitted at the same time. My friends went through, my booking came up as having a problem. I called and the representative was NOT helpful. She offered to book the trip for me at a rate of over $200 more, explaining that the price is subject to change. I was able to book it myself for less but still more than my friend. This is the second time this has happened with Bookit. I had vowed not to use them again, but the deal was too good. Twice burned. 10 seconds.

I am very dissatisfied with the Air Travel connect, to have to lay over for 6 hours, This is a very inconvenient to Travel with Children, Bookit should have made a better connect plan, I will not be using this Travel agent Service again.. Who want to spend all that time waiting to connect to reach the next point.. Very displeased.

They didn't add my transfer during my reservations like I asked then after I paid in full then they charged me additionally monies for the transfer... Bummer So From here on out I will be booking with a different company...

I was very happy with the resort and booking. The resort was lovely, had many nice restaurants, and lots of stuff to do. We had a wonderful room with a private swim out pool. We can't wait to go back!

I booked a trip to a all inclusive resort in Dominican Republic. The issue with BookIt.com is they will not accommodate your flight properly. The airline will NOT help you at all if you booked through BookIt.com these flights are NOT recognized by the airline and they will not help you with any changes. I’m going to see my son graduate from HS in Georgia first, there are no flights to where I can make it back in time so I said, "Hey I can make my connecting flight in Miami easily." They will not accommodate to get me on the flight in Miami and say they can just do a round trip to Miami but I need to fly back to Ny.

My experience was great. Very easy to book through BookIt. Would use this site again and also would refer a friend. Very easy site to maneuver quick and easy. Very happy to say I was very happy with everything on the site.

Hotel was beautiful and well located. However hidden cost of $75 was payable for breakfast and use of lounge chairs. This was compulsory, one could not opt out of this fee. The breakfast was very disappointing. Please state all costs u front in future and do not add charges upon arrival. Very deceiving!

System was easy to maneuver. Great pictures. Liked prices. Concern: when I received confirmation for booking everything seem fine, just confirm send on confirmation that hotel showed was not book but that is pending. Is the hotel booked already? Also where or when will I get my tickets for the events and all.

I booked online and the process simple and quick. I did have one question regarding the destination that I was and called a customer service. My call was handled efficiently and professionally. The customer service representative was knowledgeable and friendly.

Easy to book and make payment. I have used this site several times and will continue to do so. Compare other sites to make an educated evaluation. There is really not much more to say than I got a good price for 6 nights in the Dominican Republic.

We have used BookIt a few times in the past and fortunately never had to deal with their call center before! This time around, the site was down when we were confirming our trip so the call center called us to complete the order. Against my better judgment, we went ahead and booked with the agent on the phone. We asked the agent several times to confirm for us that he was booking the correct Royal Cabana Suite WITH Swim Up for us which he did and repeated back the exact price that the site was showing us on the screen I had pulled up during the conversation.

Great experience except right before I was about to submit payment there was a price increase for the hotel, the travel insurance, AND the roundtrip shuttle to/from the hotel!! I called to see if they would honor the original price of everything when I initiated the booking price and BookIt said no because prices are subject to change. There should be a time countdown where they hold the price while you complete the transaction but they didn't have that. I would understand if the time to complete the transaction exceeded a certain time but currently they just jump the prices on you and you're stuck with it. That's not very cool.

The operator really took the time to help me make adjustments to my booking. She was very present, caring, and understanding. I highly recommend using BookIt.com. They have the best pricing and all inclusive packages for flight, hotel, food, and alcohol accommodations. Will post another review after the experience.

Site is easy to navigate and allowed me to search in a manner that was helpful to me. I didn't have a particular destination in mind just wanted an all inclusive experience. Was easy to change my destination without losing origin for guest info as happens on other sites, so searching for best price was easy. The only really minor downside was I had to use Google to find relevant coupons for my trip. But once found I discounted total by $200 so it was worth the look. Really like the payment option as well, allows you to spread cost over months prior to trip. Overall I would recommend to anyone searching for vacation packages, as that is what I used it for.

We called late night after sale was posted. Your rep was knowledgeable and made the booking in a timely manner. We had problems trying to book online but your rep completed what we started. We have booked several trips with BookIt and always happy. Thanks.

While in the end it was easy to book online, calling and talking to CS was a nightmare... your people start talking in the middle of my stating my questions... they have a hard time pronouncing words so that you can understand them... they can't answer any insurance or airline question but want you to book before getting your answers from airline or insurance questions are answered. While your price was good, your CS is lacking. Will see how my trip works out before deciding if I would use you again.

I received an e-mail with BookIt prices that were cheaper than the price I had booked my trip for a few months ago. I called Book It and the lady I spoke with was very pleasant and professional, updated my booking with no problem. It was a pleasure dealing with her. Thank you Book It.

I always Book through BookIt.com. Best prices by far. Every trip I take I book through them. Even when I call the customer service number when I need help they are always helpful. The best by far. Never had any problems at all.

Very easy to use. Very informative. I would use it again to book other vacations in shearer beet. I love the fact it shows you the different bundles and various places. I would definitely recommend others to use this site.

I booked an all inclusive in Punta Cana, Dominican Republic for 7 days in December 2018. The price was great and the payment plan option makes this wonderful vacation possible for my family! Thank you BookIt for offering this service!! Can't wait until December!

Awesome customer service. I wish I remembered her name but she’s sent from heaven. She was able to assist me with multiple problems as well as remained on hold for me while I situated other matters regarding the transaction.

Not sure if I booked twice! Rec’d an error message the 1st time I tried. Tried a 2nd time, rec’d same error message but rec’d confirmation email. Smh. CS should be open 24 hrs since you can book 24 hrs a day.

Went on BookIt and found an amazing deal for 2 weeks out. Flight time choices were great, resort looks awesome and transfers very reasonable. Now if only they could pack for me ;). Thanks Bookit. Can't wait for my adventure to begin.

I want to take the time to thank Bookit.com and their horrible customer service team for their lack of customer service. My transfer was supposed to be included in that cost and now they are saying that it was never selected. I have spoken to 3 agents and neither one of them can solve this issue. I will NEVER book through your site again!

It was easy to find a flight that met my needs. The options for hotels was amazing. I liked the way BookIt told me the cost per person during the whole process. The checkout process was extremely smooth. There were not any hidden fees and BookIt was able to tell me per person even at the end.

I enjoy doing business with BookIt.com. The prices are affordable and I have had the chance to speak with customer service representatives and they were very helpful and true to their word when they say they will do something. I will continue to use their services and encourage others to do the same.

Online booking failed to complete and the customer service team took 20 minutes over the phone with multiple holds to book a simple vacation when ALL INFO had been provided correctly on the website originally with no special requests and paid in full. Seems like something wasn't working very well on your end.

I attempted to book our vacation at the same time as my son in law. I reservation was declined. Said my credit card was declined. I call the credit card company and they said, "No, Bookit never attempted to charge it, your card it fine." I called Bookit and they said they could only make a new reservation. The best price was now higher than a few minutes before and it was the best price available. I made the reservation and my son in law pulled up a new search on his phone and the lower price, the original price, was still available. So I just pulled a search on my phone and found a lower price. I spoke to Bookit and they said there was nothing they could do. So I was told my credit card was declined, It was not declined in order to book me at a higher amount that I was told was the best price. And I find out that that was not true either. Very disappointed in Bookit.

The process was very easy and enjoyable to book my Jamaica trip. The phone connection was not perfect, and the agent, while very adroit with the information, seemed to be hurrying me along. All in all very good experience. I’ll have a great time on my vacation, thanks.

Thanks for taking care of my vacation. Very good company and I will be using this site again in the future for all of my upcoming events. I made a mistake when booking and the team jump on it right away to fix it for me. Thanks again.

Nicholas was so helpful! He made the experience easy and fun and answered all of our questions. If you have any doubt don't it will be money well spent. He helped us, in every way form the flight to the room, and he even gave us helpful tips to ensure our vacation will be great.

When I had problems with the first reservation your customer rep service really didn’t go about the extra mile to help, I felt that she didn’t care about my business. I still picked your company for my travel and I hope everything goes according to plan???

Preferred this site verses the others (Travelocity, Orbitz, Kayak, etc) I checked them all. This was much more simplistic and over to make my selection. The website formatting was better in my opinion and the details for everything that was included in the overall purchase was far more detailed than the other sites.

Excellent BookIt rep, she was very informative, swift and knew her job. Thank her again, because I ask a lot of questions and can be a royal pain at times. A real asset and jewel. Have booked my last three vacations with BookIt and always a great experience.

I HATE BOOKIT, After looking I thought I had found THE HOTEL, it said 2 packages left for a price and it said I had a couple hours to book if I wanted the deal. I go to actually book it for a family member, I got 2 phones doing the booking. I press book it on his first and then mine but the price changed about $300 more. I had no choice but to book the following because his was booked, I had 2 options one for $1,500 and something (let me add it was the same room and service) and the other was $1,700 and something but this was was a villa so the change of price was more reasonable, the moment I book I go back in to try to book for a family member and the price on the villa room drops to $1,400 something I thought I was getting a deal but feel like I paid more for the same room my cousin got and I was gonna pay more than my other cousin who at the time was gonna book the villa room.

It was extremely easy to book our vacation on the phone. The agent answered all my questions, put in a special request and reviewed all the details before the final booking. He was courteous and explained all the details I was purchasing. I have used them before and been very satisfied.

The experience was really good, it is easy to shop. Now I hope the travel goes as a smooth as the reservation. The only bad thing is that it doesn't offer resort credit as the other companies usually do.

Went to website on a link that was showing very great rates for Royalton Blue Waters. Everything kept showing as blue waters until I received the confirmation email. Called your office immediately to let the CSR know of the error and was told I would have to pay $75 to cancel something that was still showing as “pending” as it was not more than 3 minutes on receiving the email. The rates for blue waters was showing higher on your end. Offered to send the link but was told it would not work. I will no longer use this website and also the other members of my family. We were going to an event at blue waters and as a result of the error it was ending up costing us in excess of $5000

Bookit is the best option always for me! I check and compare pricing and they always come out on top! Love the pay delay option as well and I always get their round trip service to any resort I go to!

Booking online was easy and they gave enough time to research each item, airlines, hotel, insurance. (To make sure I was getting the best deal of course!) Once I had booked, I had difficulties with choosing my seats. Called the 800 number on the BookIt.com site. The female customer service representative who helped me was very nice and took the time to go to the American Airlines site for me and put in our order for the "extra legroom" seats. Pleasant experience! Going back to the hotel in Jamaica where we were married in 2012!

Booking was easy. I got a $25 credit for entering a code provided on the site. I like the convenience of non-stop flights available. Have not found deals like this on any other website. It was hard to get my password in, however, to receive more discounts.

It was my first time booking with BookIt. I am delighted with the quality and attention of the reps from the reservation time throughout my vacation, with the accuracy of the descriptions and price of their services. I definitely recommend it and I will book with them again. Thanks BookIt for making my family vacation unforgettable.

Upon cancellation of trip purchased through BookIt.com, due to medical reasons, instead of working with us to ease the monetary loss, they immediately charged us 1 MONTH AHEAD OF TIME, and added nearly $100 dollars of unexplained fees. I called them, and their associate could not explain the fees or why they charged our account ahead of time. I asked to speak to her supervisor or manager, and was put on hold for an extended period of time. Only to be told that her supervisors are unavailable. I asked if they can call me once they become available, and she said "No, that is not possible." So instead of assisting us with our need to cancel due to medical reasons, they stuck us with additional unexplained fees and BROKE the fee schedule by charging them 1 month in advance.

They hold time is terrible. Y'all need to get better with hold time. 20 minutes on hold is terrible and miss spelling names is terrible as well. I called back to correct. Was told to call back 24 hrs later to make corrections or cancel then repay but I have to wait 7 days for my refund. Just terrible on that part and the hold time y'all need to get better with that.

Hotel stay was good. Wasn’t what we expected but it was good hospitality and good customer services. Really didn’t get a chance to explore like we wanted but my wife and I did enjoy our stay and would recommend using BookIt.com for whatever your occasion may be anniversary, wedding, birthday Father’s Day or mother’s get. It’s always perfect match.

Easy to search for hotels and provided a complete details of what the hotel have to offer helping me to decide fast on where to go for vacationing... :-) The reservation process and the payment options are great! I recommend it.

Best vacation site ever. You can never say I don’t have the money to take my dream trip. BookIt makes it possible and easy with pay delay. They break up the already low cost into 4 easy to pay payments and you don’t have to go to those sales pitch seminars either. Thanks Bookit.

Sanford was a great representative to work with!! I was only going to book our 7 days at Excellence Riviera Cancun and make my own flight reservations... but when I asked Sanford if he could look, he found great flights and I could not have matched the deal we got!! I will book with Sanford and BookIt again!!!! Thank you!!

BookIt always has the best deals for great resorts. They don't clutter your search with bad or run down hotels. I highly recommend using Bookit for your vacation bookings. I have been using them for years. They have better deals than Cheap Carribean website.

This is my second time using BookIt and I am very pleased. Everything was smooth and the price was excellent. I got a very good deal because I am a BookIt member. I will be using BookIt for all of my future vacations.

We found such great prices here. We can't wait for the trip. The prices here were great and beat everyone. They make it convenient and so easy to book! Hoping the hotel and vacation is as smooth and easy as this first step was.

Very great service. Exact details were provided and explained to us about our upcoming trip. Friendly service and helpful on the spot, truly exceptional customer service. I called and did not wait long and within minutes I had everything booked.

Thank you to the reservation team. They really are awesome and helped. Unfortunately, the only downside was the hold time before joining the call with a representative. Other than that, I really don't have any complaints as I'm new to using this travel firm.

I have found the best options for rooms and flights through here! Prices seem to be cheaper than everywhere else when booking room & air. Always very easy to read the site. Payment options make it affordable when doing big trips, helps to plan easier.

This is my first time using BookIt.com. Seemed easy to search and book my trip. Hoping all goes well with trip. We are planning on more vacations. I Would like it if this goes well and I’ll reuse this site in the future.

The booking agent was amazing, knowledgeable and patient! He answered all my questions! He had all the information I needed. And he gave me the best advice about my vacation travels. I will continue to use BookIt for future vacations!

Super easy and straightforward. I Had my trip booked in minutes. The website is very easy to navigate and the prices are pretty good too. I Booked a 4.5 star resort for cheaper than I could find on any other website. I would recommend BookIt to friends and family looking to book trips.

When first booking my trip I was looking for a flight and resort package upon booking the trip the website was glitching I called into guest services and they told me there was an error with the flight portion and told me to book the flight separately where I ending paying $200 more for the flight. My other family members later that day ended up booking their trip through the revisits with no errors. I called back several times to BookIt.com guest services and the corporate office where I spoke to a guest service and then eventually with Kevon the manager and was hold for over 40 minutes to be told there was nothing that could be done to accommodate my inconvenience. Very dissatisfied customer. Will no longer use BookIt.com in the future which is a shame because I have been a long time customer of BookIt.com using them for all my vacations and trips until the point where I needed the company’s help and couldn’t get it.

I had a few questions about my reservation and the young man that helped me was very courteous and accommodating. It's also great that I can pay for this vacation in installments. It's a big birthday for my husband so I wanted something special.

Using BookIt for the first time I was very impress with the service the gentleman in Jamaica who call to straighten things out was very patient and friendly, very knowledgeable. Response time was quick. Good job my yout. Would use bookit again.

Paying with American Express - Not sure why it's not included in your forms of payment. Always like to use that card because it gives you coverage of travel insurance. Had to figure on another form of payment and purchase insurance separately. It was definitely an inconvenience.

It can be overwhelming to plan a vacation but BookIt's site is very easy to use. I found good information on each location and resort - resort amenities, guest reviews and finally the great prices! That are better than any other booking site!

I planned a trip with a group of 10+. After reserving multiple bookings. We decided not to travel to Mexico due to Country current crime rate. When we contacted BookIt.com to inform them of the desired changes. There was never any hassle or pushback from any of the Representatives. I’m extremely please with the customer service I received????

If you want to travel anywhere in the world and you don’t know how to book it Marco ** is your guy. He make Me happy, my wife happy and all my friends and family happy. Thank you for everything... Thank you so much.

Booked a 5-day vacation package online with BOOKIT.COM flights and hotel, the person I spoke with when booking the vacation was very nice, however, when we arrived at the airport there was no transportation arranged to the resort. My group had to find our own way and take the risk of being robbed by hiring a random taxi. Very nerve-racking, to say the least as we had all of our luggage and spending money on us. Upon the end of our stay, we called Bookit.com to follow up on our transportation to the airport and the first person we spoke with emailed us a link to our ground transportation vouchers, but the link was broken. We called back and spoke to another agent and she advised us that the ground transportation to the resort was an added feature. This was very surprising as we were told that ground transportation to the hotel was included when we booked the vacation package.

Warren was professional and very helpful! He did a great job booking our trip to Jamaica. The price was right, Warren assisted in round trip to and from hotel, he also reserved an ocean view room. The flights we wanted were available and booked by Warren. I would recommend BookIt to family and friends. Price was cheaper than other sites.

David was awesome! Couldn’t ask for a better person than him. He was very pleasant and very helpful! BookIt was the CHEAPEST rates! We will contact David for all of our future vacations! Now for July to get here. We are so excited!

This was a great website to book from, really easy, fast, and efficient. The only trouble I experienced was when trying to pick seats for the plane. I currently have on hold for 30 mins and have yet to resolve the issue. I would like to have seats next to my girlfriend. Wait... she just picked up... and was super helpful! Well worth the wait. Thanks BookIt!!!

Happy to found a package, flight and hotel for a reasonable price. We are attending my son's wedding in Clayton TX. Booking it online was perfect. Family and friends will be going to this wedding. I will recommend your website. Thank you.

PHENOMENAL CUSTOMER SERVICE. Accidentally made a mess with the booking. The representative was patient courteous and did everything to help. Saved a pretty monumental vacation for my parents. I can't say thank you enough for the agents working with me to ensure they are able to go on their vacation.

I found an amazing deal on BookIt.com that I could not find anywhere else and I am so pleased I came across this site. I was able to use their pay delay service which makes booking and paying for your vacation incredibly easy. The ability to pay for your booking in advance over the course of several weeks is a game changer and I foresee booking most if not all of my future vacations through bookit.com. I am very satisfied at the moment.

Great price and good options when booking by mobile. Got a super hotel and 7 nights all inclusive. Discovered that other people were paying more for 4 nights and weren’t even all inclusive. (I do think we hit a sale but have used BookIt before and have always been very satisfied with results.)

I called my bank to have an increase because I knew I wanted to pay for my vacation package. Price was 2090.00 with changed flight including and when I went back to complete my purchase and the price increased by 200$. Wasn’t happy about it.

Love this website. I have looked over several other sites, and day after day, this site comes in the least amount of money for the very same room, etc. Very easy to navigate and offers travel insurance and transfers right on the same page.

I am very pleased with my experience with booking my trip with Amanda. She was extremely helpful and patient with me. I would definitely recommend BookIt.com for my next trip and for my friends to use. It is unbelievably great!!

My husband and I were scheduled to meet our family on vacation. We booked the trip and less than 24hrs later our daughter was in Intensive Care Unit at our local hospital. I called BookIt.com last evening from the ICU and was told we were out of luck. We needed to call the hotel. We called the hotel this morning and was told it is BookIt.com who needs to refund us. Called BookIt.com back and we are out $1600 while sitting in an ICU. We now need to wait 4 to 6 weeks to see if we can get anything back. So dealing with a horrible situation and a company who won't credit us.

This will be mostly a three part review as so far I have had only interaction with agent. She helped tremendously and was very knowledgeable. I will be posting as the trip continues to come closer as it is in December.

Normally, I handle all my bookings online, which historically has been really easy through BookIt.com. However, on this trip, I needed to arrange for different return dates for myself and my friend, as he planned to stay longer and visit family. I called BookIt and Nicholas patiently helped me put it all together. I expected to have to pay more for this unique itinerary, but it didn’t cost me any extra. VERY pleased with service - will use again and recommend to others. Thank you so much!!!

A very pleasant person who seemed interested in making sure that my request for ground floor rooms next to each other was on the reservation. Let's hope that the hotel accommodates us. It was nice to talk to someone instead of the impersonal computer.

The website was absolutely amazing, made what I was anticipating as a time consuming experience a total breeze. It was an absolute pleasure and I would use bookit.com for all my future travels, absolutely amazing!!! I would recommended it to any of my friends and family.

The process was quick and easy! I am so excited to go because my travel assistant was great. She answered all my questions and even took care of our seats on all of my flights! Can't wait to go to the Moon Palace.

Had issues choosing my seats but the representative gave me instructions on how to get it accomplished. The BookIt site was giving me an oops something went wrong each time I tried to choose our seats. Thanks for all the help. Excellent customer service was given.

The actual reservation went off without a hitch. However when attempting to create my account I am unable to do so. The site keeps saying there is another account tied into the same e-mail. I do not remember creating an account on your site and when I click on "forgot password" nothing happens. How do I clear the membership and all passwords so I can create an account. The change password link does not allow me to change the PW because it says my last name does not match the e-mail address.

We are experienced travelers and decided to use Bookit for a slightly lower rate than CheapCarribean. It was a huge mistake. On our second day of vacation, our resort informed us that Bookit had made an error with our reservation and we owed $, but it was up to us to contact Bookit for resolution. We called Bookit EVERYDAY of our trip and spend hours on hold and explaining the entire story again and again. While the Bookit representatives acknowledged that Bookit was in error for not communicating our reservation to the resort properly, they informed us they needed to contact their marketing coordinator assigned to that property to get us resolution.

The deal BookIt.com offered was too good to pass up! The process was fast and easy! The bad part now is waiting a month for the trip! I would strongly recommend anyone to use this website! I belong to many points programs and none matched the prices BookIt.com offered.

The person that helped me was very good. He was professional and looked into any concerns that I had. We got my trip booked in a timely manner and he went over all the specifics. I would definitely use him again.

Whatever you do, do NOT use Bookit.com to book your vacation stay. We used Bookit.com because we thought we were getting a great deal on a 4 star resort. As it turns out, the resort was HORRIBLE. We had cockroaches in our room, no hot water, stains on the sheets and bedding, and an incredibly rude staff. The hotel claimed they could do NOTHING for us to make the stay better because we used Bookit.com. They also refused to provide ANY sort of reimbursement because we used Bookit.com. Of course, Bookit.com claimed the same thing about the hotel, so I'm STILL in the middle of a battle with the two organizations trying to make the situation right. I will NEVER use Bookit.com again and would also recommend that you never stay at the Grand Oasis Tulum (or any of their many properties). Both organizations demonstrate terrible management and even worse customer service.

The agent that assist me work diligently to take care of my every needs. He went up and above and did exceed my expectation. I will definitely continued to book here and recommend to friends and family members. Thanks to that special agent. I am sorry I forget your name, but please let him know he is doing a terrific job.

First is it took 1 hour 44 minutes to modify my hotel reservation; second I was told I needed to show my CC again for a fee, to find out additional fees unauthorized were charged, I specifically inquired about charges with (CSR); third I call back to talk with supervisor and still no resolution.

Using BookIt.com has helped a lot. I was looking through other travel sites that had competitive prices, but nothing compared to Bookit.com. From other sites, with the same offerings, yet the prices didn't match. Obviously, we went with the Bookit.com because of their choices for nonstop flights (others said there was no availability for nonstop flights), their options for roundtrip transfers, and we also added on tours as well to really make it our one stop shop for our trip. Will definitely use again.

The first agent did not speak English very well and was not helping us or understanding us in anyway. After a difficult 20 mins we were transferred to an entirely new agent in the middle of talking. The second agent was very responsive and helpful and spoke very good English. She helped us with exactly what we needed and made us very happy. Thank God for her.

The person I was working with didn't enter our coupon so we missed out on the discount. Plus she wasn't very helpful in trying to put the kids in with 2 paying adults so that the cost for my children would be less. ;-(

Easy to book and the best prices I seen. Thanks BookIt. I will recommend to friends and family to book with you guys. Our experience here has been really good and will keep booking all my vacations here. I have compared and their prices are the cheapest.

I had to call over the phone to book my trip. They was so nice and making sure I got the right price... which was cheaper over the phone and I was on the phone for a whole hours making sure we cover everything and making sure I was happy after.

I had a great experience on BookIt! My family and I are Cancun Bound! I was able to look at several hotels, care prices, and ultimately saved over a thousand dollars on the package. I went to other sites to compare and got the lowest price here! I’m glad my search is OVER!

I had an issue with my credit card and Romero from BookIt called almost immediately to help me out with my booking. I can not thank him enough for his help and patience. This type of service is why I use your company every single time I travel. Thank you Book It!

It was very easy to navigate this site and make changes to our vacation. We were able to choose a flight perfect for us. There were pictures and the description of the details was very thorough. I was emailed all confirmations right away. Thanks!

Booking agent has a sarcastic tone and the communication was difficult. We had to say things over and over. My name was spelled incorrectly but funny how it was spelled right for the payment. Now I have to call back to see if they can correct the spelling on my airplane ticket. The style of room was also wrong on our booking. Now we are on hold forever to see if this can get corrected. Only called to book instead of booking online because we wanted to do a split payment.

Unfortunately, I will never book with your agency again nor will I recommend it. Your company and vendors turned what should have been an enjoyable and relaxing Birthday Celebration weekend for my best friend into a vacation nightmare. Stuck on an island in the middle of the Bahamas and being told we have no place to stay on a vacation package that was pre-paid in full well over 10 months ago is horrible and wrong.

I made a $2900 reservation and this is not my first time using book it, but I forgot to apply a discount code for $125 and I called 15 minutes after and they would not honor it. I'm very disappointed to say the least and do not plan on using them in the future.

I was just happy it was affordable and website wasn’t difficult to use just how I like. I didn’t have much time to repair for this travel and BookIt really came through for me. I would recommend this site to all my friends and family.

I am very dissatisfied with my experience with Bookit.com. I booked my vacation package with everything included; Car, Flight and Hotel. When I got to the airport, they sat me and my husband apart, when I had set it up on the website for us to be sitting next to each other. When I land in PR I go to get my car rental and come to the surprise that bookit.com never reserved our car. I asked them to reserve the car for us now since we obviously paid for it and they denied us that and refunded our money back without our consent. The reason to why they never booked our car was because someone on their end did not confirm our booking with the car rental place. They refunded us about $150.00 and the car came out to about $500. Wanting to get on with our trip, we paid for the car.

The booking agent misled us and booked us into a place that was exactly what we didn’t want when we called, We were never informed that the price was in US dollars and when we read the confirmation it was not at all what we had asked for. We called back after we read the email confirmation, maybe 5 mins and were told that we had to speak to the manager at the resort to cancel. The manager was unavailable for three days even though we were told he was on site just not in his office. So we were left with cancellations the airfares and excursions or just go and try to make the best of it. Well we are here and now wishing we woulda just canceled what we could of and stayed home. Will never use this site again and feel totally disgusted with it. Paid way too much for this holiday and will stick to Sunwing from now on.

The agent put the incorrect name on the flight, Cancelled the transaction, Agent entered correct name. I was told that it will take 7 to 10 business days to get my funds returned from the cancelled flight which was cancelled within the time of making the reservation. I was overcharged for the flight and was told that the price changed while the agent was correcting her error of misspelling the name. I spoke with a manager whom stated that she was going to listen to the tape. Needless to say they basically got away with refunding me $58.00 lower for the flight that I was initially charged. Not my fault that the agent entered the incorrect spelling of the name from the beginning. I wanted the amount that I paid to be refunded. I had written the amount of flight down prior to completing the reservation but the manager sent me a breakdown which wasn't was I was told over the phone.

I had a wonderful experience with Nicholas, he went above and beyond to make things simple to understand. I would recommend BookIt to all my friends, and specifically Nicholas. The only issue I had was when I called in for added information for Nicholas, offshore operators seemed to try to grab his booking from him.

Here’s the short story. Almost all of their agents speak very poor English. I was speaking with one gentleman And I couldn’t understand what he was saying. So I asked him to transfer me to someone else. He hesitantly did so. Lady he transferred me to was even worse so I asked her if I could speak with somebody else and she told me no. I’ve then asked her if I could speak with a supervisor and she said no, I asked her why and she hung up on me.