BookIt.com Reviews

I booked a trip for my boyfriend's bday to Cancun. Due to the govt shutdown his passport wasn't issued in time for our departure. Shytiarra assisted us in getting our location switched to Puerto Rico with minimal fees. She is very knowledgeable and cares about the customer's best interest. I just want to thank her for everything. I've used BookIt.com for years and never had an issue. It's good to know that they've got my back when an issue does arise.

I was welcomed with excellent service!!! I wish I would have remembered the gentleman's name who helped me book my trip, I was having trouble with the website and he walked me through my entire reservation. I was asked if I had any special requests and I told him that we wanted an ocean view room and two double beds and he said no problem. I could tell that this sweet guy loved his job, he is a shining example of great customer service!! Please give him a raise :).

I am not a world traveler, but a few times a year I like to get away. Most if not all my trips I have booked on my own. My friend found a great price on BookIt. I called them to ask questions and how to handle the booking being we are using our own credit cards. Toss ** had all my concerns put to bed and booked us. He was great, the price was great.

I just realized that I was not provided my preferred options during booking and The room option I booked was misleading when compared with options available on hotel website. Now I can't cancel or modify my reservation which is next month. I Will never book with these guys and will post to all social media if my reservation is not changed without any cost.

It's not every day you find a booking agent that was not only easy to talk, but very knowledgeable and helpful. I found one at BookIt and would recommend it to my friends. I tried booking my vacation with another company and was told that the Hotel I wanted to stay at had no vacancies. Then a friend told me about Bookit and I called and in a short period of time I was all booked up. Will use Bookit from now on. Thanks.

Experience was seamless and easy to navigate thru selections. Eager for my Punta Cana solo trip on 1/16 and look forward to utilizing BookIt again - hopefully with MORE DISCOUNTS (WINK)!!! May use Bookit again for April or May excursion.

Satisfied. The only problem I had is go back to review some of my booking information and all the information was lost. Once, finally booking process and my browser got an error and didn't show the final process, but it did send a email with my confirmation.

This had to be the worst experience I have ever had trying to get a vacation booked. I try to call for help and you get a recording no one there. If it takes you more than a hour to get it booked then the price goes up. Then you try and pick your seats and it won’t let you. Tells you, "Oops sorry. Call this #" then no one there. So there you go. You pay for a trip, get the shaft while booking it and then no seats or help. But I can say this was a good experience. Not...

I had a terrible experience and only the flight showed up on the itinerary after I booked a package with hotel. Now I am struggling to ensure that the flight gets refunded to me and I am very concerned. Don’t know why this happened. I followed all the steps.

Website easy to use and navigate! I do wish roundtrip ground transfers were included with trips, as some other sites provide! All in all, I was able to find a vacation package among many choices at various price ranges! I would use BookIt.com again!

Patricia was professional, courteous and thorough. This was our first time looking for an all inclusive. She made the booking of our trip a very pleasant experience. When we return from our trip, I'll be sure to post a big thank you to Patricia.

The website was clear and easy to navigate. We were able to reserve our vacation with ease... And we are flying JetBlue direct. That is the best!! We have reserved vacations with BookIt in the past and have always had a good experience.

I have used BookIt for many of our vacations. We have always found the best prices and easiest search options to locate our perfect trips. Bookit also offers discounts for being a member. It also ensures you are including transfers and or car rental so nothing is forgotten.

I went to like five different websites before I came across this one. I love their prices and how they give you coupons to take off additional money. I will be working with them again on looking for vacation deals.

From the customer service to the payment options I give 5 stars. Me and my husband love to travel and we have never been out of the country because of the expense. The payment option is so awesome and we can’t wait for our first real trip together! Super excited.

Todd was just great helping me to plan my family vacation over the phone. He helped me get all the flights and rooms in order and was able to help me get the 6 month payment plan on my trip which I could not get when I tried booking the trip online. Thank you.

But at least the agent on the phone saved the day! Actually the site didnt sucked, it was easy to navigate and place appropriate filters. But when picking flights it kept rejecting all my request they had available. 4x!!

Overall I had a very pleasant experience booking my trip via Internet. Before I booked online, I spoke to a customer service representative who was able to assist me and answer questions I had in regards to the resort. Unfortunately I do not recall his name. The customer service representative was very knowledgeable and went above and beyond to get my questions answered. The site was very easy to navigate and had no problems at checkout. I received booking confirmation right away. I called the airline moments after to make sure they had our flight reservations and they were confirmed. I would most definitely recommend to anyone. Looking forward to my trip.

Kari Ann (sp?) was the best travel consultant. She went above and beyond! If everyone at bookit is like her then this is the best site as the prices were also the best as well! I'll definitely use BookIt again.

We have used BookIt for past trips and returned to their services once again. Booking is straightforward and good flight options are available without the upcharge other sites push on a bundled package. We have and will recommend BookIt!

I belong to a vacation club and BookIt beat their prices. It was easy to book and I can't wait to go. I needed a little assistance, but there was someone speaking with me within a few minutes. The website was very easy to navigate.

I have recently made two bookings thru your site. Both times I called to verify and change information. Your outsourcing of customer is disgusting. First of all the connection is awful (it was not my phone) and I could barely understand the agent on the phone. Their English was terrible. I most likely will not book thru Bookit.com again. This was my 6th or 7th trip to book thru BookIt...

BookIt.com is the best and easiest way to book your vacation. My wife and I have been using BookIt.com for over 10 years. We are very happy with their service. Other companies make it very hard and confusing to book a vacation. BookIt.com is very easy and you could always go back after booking to modify your vacation what better than that!!! Two thumbs up for BookIt.com!!!

Patricia was extremely helpful and professional. Knew answers to all our questions and gave us a lot of info about our booking. Very personable! Is our first time booking with BookIt. Very satisfied. We will be booking with BookIt again! Thanks Patricia!

The customer service agent was very nice and helpful. Ivana is a plus to BookIt.com. I will recommend to all my family and friends. The website is also friendly to use. The wait time on the phone was very short and the music very nice.

Bookit was very easy to find hotels and to reserve, had an issue to pay with card but customer service was very helpful. When arriving to hotel, upon check in hotel reception couldn’t find my reservation, had to leave an open voucher. Next day everything got resolved.

So easy to book and all my answers were answered by an online agent! Also I like that you have the option to do a payment plan! It was easy to find the hotel I was looking for and this site offered more rooms than the other sites.

My niece recommended this site to me and I was so please and impress with everything. The customer service was great. His name was Veniel. He was pleasant to work with it. I will be using this site from now on. I am going to recommend this site to more people. Thanks.

I booked my vacation with my fiancé that was supposed to be our honeymoon but we realized we wouldn’t be able to afford the wedding my fiancé dreams of. So we’re pushing it back and still going away to Hard Rock Cafe in Mexico to celebrate us!!! BookIt.com is easy and awesome and had everything we wanted and needed! I will use it every time I book a vacation from now on!!! Thank you Bookit.com!!!

Bookit made it quick and easy to book our vacation. We had looked at several other booking sites but the best deals and bundles were definitely on bookit. We found our dream resort and started comparing prices on multiple sites. Bookit had the best prices and rooms available! The process on Bookit was very smooth and we knew exactly what we were signing up for. I will definitely be using Bookit from now on!

BookIt is the easiest site I have used for booking vacations. It’s so user friendly and they had the lowest prices hands down. I have booked several vacations in the past and I always shop around for the best prices, I always come back to BookIt.

The BookIt agent was very helpful and polite in helping us book our vacation. She answered several questions that we had, and was very easy to work with. Next time we book another vacation, we will use Bookit. We will recommend you to our friends.

This is the 5th booking I have set up and with that being said the 3rd time it royally screwed up due to no part of myself. I have now been told that once again I must cancel my reservation, wait 7-10 days for a refund and miss a promotion all due to BookIt selecting a different traveler than what I selected. After this I decided to cancel all together and decided I should find another booking agent that doesn’t have so many issues. In the end I will say I only travel once a year And that is during my birthday. This makes this even more upsetting.

Good follow up help. Even lost connection on cell. Call drop and he called me back to complete the detailed transactions. He had difficulty with United website not accepting the credit card but he persevered to find a workable solution. Good service.

I have to admit that I was leery about booking my upcoming trip on the phone with a BookIt representative, as the last time I did that my trip didn't show up in my members lounge, and that made things rough, but this time around the gentleman knew exactly what he was doing, and everything went smooth!

I compare many sites and the one with the best offer was BookIt. Great price and fast response. I can give a A+ because everything was easy to understand and didn't take long to fill the application. I love it.

Very easy site to deal with, always nice to see all the wonderful places to vacation & great deals! I would highly recommend BookIt.com to all my friends & family. We have used this site several times for our vacations& will continue to! Thank you BookIt.com!

Alex was very helpful, professional but funny. He was very good at his job and the transaction went smooth. Alex listened and was empathetic to my needs and understood my situation. I have used another booking agency before but will come back here next time. Thank you.

I was having difficulty getting my tripped booked because of some hangup with the flight. I asked for Chat help your rep (forgot the name) found the problem and identified a new flight that got me to my destination faster for the same $. Really appreciate the service.

I consider myself a bargain hunter and I have to consistently say the Bookit.com has provided the value deal over the years. This year I had a friend who will be joining us on our trip and was adamant he could get a better value someplace else. Well I should have bet him. He will be booking his trip with BookIt as well. Believe me when I say I'm not an employee or a plant for the company, just a happy customer who wants others to take advantage of the best deals for traveling.

Jing was very patient and helpful. She explained everything well and did the work for us. Hopefully all will go well at the resort. She even booked our friend’s room and flights also which was a difficult task given that they were flying from a different airport and wanted a different room rate.

We literally just booked our trip this last weekend and I’m already regretting using this site! I put airport pick up and drop off in my cart as well as a few extra activities! I paid for these! They were in my total all the way through till the end! However, today I get an email saying that they noticed I didn’t book transportation. So I called and they tell me, “No it doesn’t look like you clicked that button.” Uh yea yea I did! My husband sat next to me as I did so. THEN I ask about my extras. And he tells me they aren’t booked either! "Wait a minute! You’re telling me that paid 500$ for stuff I’m not gonna get now?" So they offer to add it. Where I’d have to pay again. Umm no! You investigate further and figure it out! My price never changed the whole time I was checking out. This items were in my cart! I PAID for them already! I’m only not giving 1 star because the guy agreed to look into it. I’ll review again depending how that goes!

I can get charged up to 1000 dollars for me not paying in the timeline and I would lose my 297 dollars I put down. So I agreed to all the terms and conditions on the payment plan and I pay my 297 on the phone with an agent and then he puts me on hold and tells me my airfare didn’t book and I have to wait 7-10 days to get my money back. He can’t keep my rate, he can’t give me a discount for me to book when the money goes back to my card or anything. 45 minutes on the phone and I still don’t have my money back or anything for another booking. Now me, my wife and my kid will miss out on our family vacation. I will never book with you guys again.

Not easy. Promised one package, got another for more money and longer flight. Not happy. Hope the vacation is worth all the ** to book it. I have no idea what package I even got. Last thing I read was call immediately. Not even sure if I am booked or not. Assumed I was when I saw this message and it had a booking number attached to it but no confirmation for what I just spent 4,500 on.

This is the 2nd time I have booked an all-inclusive vacation and it was so easy to find a trip and select my room and flight. I love the deals that this website offers and it always has good vacation packages.

I saw on the website that my hotel room pricing was cheaper now. I spoke with a wonderful young lady who help me with this issues. This young lady help me save in my hotel, where I was able to add more activity.

Fast easy and a good rate. We have good flight times as well. Having that extra bonus coupon rate helped a lot. I will use you guys again. BookIt gave me lots of hotels to choose from as well. Some sites are confusing. Not bookit.

I made changes a couple times in one day and they were so nice about it. Most companies would have screamed at me. I am excited about our trip to the All-Inclusive in Cancun. Their pricing was not met by anyone else.

My travel agent James was excellent and I would definitely recommend his expertise when planning your travels through this website. The site was easy to navigate, and fortunately, James made it so much easier to understand everything. I was especially thankful that he looked into what the hotel was offering for all inclusive so that I didn’t overpay for any services!!!

This is my first time to use BookIt.com to book my all-inclusive vacation. I love it! Bookit.com offers us the best vacation deal on-line. I got $200 dollars off end-of year deal. I am very happy for the price I got for my vacation. Strongly recommend all my friends to come to this website to book their vacation. Bookit.com offers roundtrip transportation from airport to hotel which is a lot cheaper than other online resources too!!!

The experience was great. Our representative was very knowledgeable and courteous! She found us a great deal. I’m glad that we called. We will definitely use BookIt again! She even put in special birthday instructions!! I’m looking forward to my vacation.

Booking our upcoming trip through Bookit.com was simple and super easy. The representative was extremely informative, patient, helpful and easy to talk to!!! Will definitely book our next trip through BookIt very soon. I booked my trip in less than 5 minutes.

We are always satisfied with the great services with our BookIt.com. Excellent in all the incredible services!! We were very happy in Cancun and Jamaica. The hotels are beautiful. The pools, trainers, food and their restaurants are very nice. Thank you very much!!

I've booked a vacation (flight and the hotel) with BookIt.com. My reservation was breakfast only although on the website it said all inclusive hotel. I called BookIt to cancel right away and spend 4 hours on the phone with 6 different representatives. First, the system didn't have my reservation id. They weren't able to find my reservation. Not by name, not by phone. I was disconnected several times. In the end, the reservation was found and they charged me $25 for same day cancelation. Never again.

I noticed right after I received conformation from BookIt.com that I was booked. I then noticed a misspelled first name that was included in the reservation. The BookIt agent tried for 15 minutes, but couldn't find my reservation in their computer. I will try again tomorrow.

I found your booking agent to be very thorough in helping us book a trip to Cancun. I found the pricing you could get on the resorts was better than going directly to the resort. I will definitely use BookIt in future vacations.

It worked quite well from what I can tell at this point in time. The transmission of information worked extremely well. I am looking forward to going to the Grand Miramar as I visited there with a friend a year ago.

I think this is a great idea. This site has help me plan a vacation on a budget. I love it so far. Anyone that has children and never think it possible should really use this site. I'm currently planning our next vacation.

The worst booking experience ever! I will never use BookIt again! The customer service was horrible, I could never speak to a manager, I stay on a call at least an hour & my problem wasn't solved til the next day! Horrible, they don't deserve 1 star.

I love the way my booking agent helped me decide the best trip for my family and me I will always use this site to book wonderful trips. It was a very important decision. It is the best website I've seen yet.

Just Booked my trip with a lovely young woman (Anique). If the trip goes as well as the booking, She was very thorough and made me feel comfortable (as this is my first online booking). If the trip goes as well as the booking, you will have us as customers for life. Give her a raise.

I tried multiple times to book through the website last night. It wouldn’t work. I had to book today and it worked fine. I now have two extra $5 pay delay charges pending on my checking account. I’m worried my trip might have been booked 3 times with only one showing up. You could have lost this booking if I went to a different site last night.

BookIt.com was extremely easy to use and offered many options to choose to from, in the end we were able to find the best price available over all the other sites. And they allowed me to use an additional promo code to save an extra $150 on our trip. Thanks Bookit.com.

Excellent booking experience. You get exactly what you were promise. I instantly received an email with your receipt and travel information. I was able to save seventy percent on my vacation by bundling my trip. I really enjoyed using BookIt.com. I highly recommend bookit.com.

I booked a Punta Cana vacation. Had to cancel for health problems. I was told that I couldn’t get my money back. Supposedly I got airline credit. Tried to booked a trip to Miami and they told me to pay $750.00 more. I just threw money down the drain with BookIt.

I normally do not write reviews but feel I have to let people know that if you plan on using BookIt.com to plan a trip and you may have issues if you encounter an issue. I ordered a premium package that was not fulfilled as per advertisement on website. The company did absolutely nothing to help get my money back. BookIt claimed they are a third party and they cannot issue refunds and AM resorts claimed that BookIt is the responsible party. Needless to say the terms and conditions clearly state that BookIt was responsible but who is going to get a lawyer for $400?

Thorough, persistent, sharp, honest. I will update further after the trip if I find anything different. However I have called the resort and confirmed my booking. If all is as expected, I wouldn't use anyone else for all inclusive bookings. Thank you Jeannine.

Easy to navigate, great experience thus far booking with BookIt! I've been looking through other travel booking sites, but these are the best deals I've found thus far! Looking forward to my upcoming Mexico vacation, and will use BookIt again!

I had to make 2 travel reservations (one domestic and on international). My BookIt agent, Patricia was extremely helpful. She thoroughly explained everything, and answered all of my questions. BookIt.com is the only way to travel, in my opinion. You all entire make the entire process, from flight to hotel to excursions sooo easy! Thank you BookIt.com! Thank you Patricia!! Merry Christmas! ❤

Trip to Costa Rica - Easy as always. I book all my vacations on BookIt. I have been doing that for years now. The prices are always come back. The best. If the price drops prior to your visit. They match it.

I’ve booked trips through Bookit a few times and always have had a good experience with my trips. I haven’t taken my trip yet. It’s scheduled for March, however when I was booking the lady told me my flight was no longer available. She then tried to give me another flight for about 600.00 more. Of course I didn’t take it, then she tried to have take a different resort to get the price down, I declined. I then went back on the site and looked while still on the phone and the flights were still there. She then said, "Oh the flights are available again," so I booked and it was a little cheaper than the starting price. I checked the airline the next morning and there was still available seats, I just felt something was a little shady. I will definitely be a little skeptical and pay attention when using them, this is the first time anything like this has happened, maybe it was a new person.

Representative did a great job helping me out. They did amazing getting everything booked. Only wish it was easier to reach the same rep for next time. I find it hard to reach the same person I talked to before.

I just booked a trip to Turks and Caicos. After I selected everything and it was totalled... I noticed I had not logged into my account. Once logged in the total cost went up $400.00. I logged out and selected everything again and the price went back down. It's odd that the price will be higher for guest than members.

I would like thank the guy that stayed with my sister very late helping all of us should get a better deal so we can have an amazing trip this summer. Yay sisters trip @ Cancun here we come summer 2019.

I was trying to book my first trip with BookIt.com and everything was going perfectly, but after entering our information and credit cards and hitting "submit" it told me there was an error. So I was working through it all again, when my cell phone rang and it was bookit.com calling me to finish up my reservation and work through whatever issues that were found. The rep was extremely knowledgeable and friendly and helped me through the entire process! Fantastic customer care! I'll be coming back!

Completed my 3rd BookIt vacation, so easy and trouble free. No hassles whatsoever!!! All flights were on time, hotel was as described however some construction on the property... No worries there, prob re-book in '19.

I was very happy with the website. It is easy to navigate and has very detailed information. I had to call about a payment, and the staff was friendly and helpful. Overall, great experience. Such a great experience, that I am not looking for a flight through BookIt.com. I will use them again for my travel.

Love the easy to navigate site. The option to defer payment to a later date is also amazing. I will say the package deals are super limited. Flight options are often times longer than I have seen on other travel sites (i.e. takes 16hrs for a typical 5hr flight). I still would recommend the site, just be aware of the limited package options.

Was easy to find, rate and book and when I had problems with my payment on the website they called me within a minute of me getting the error message and resolved the issue for me. Great prices and great customer service.

Was very pleased with resort felt it was very luxurious, staff was attentive, very clean, we could’ve stayed a few more nights so much to do just on resort! We enjoyed two beach days and pool days, enjoyed the birds, flamingo easy access to Xcaret park, the trolleys to help get around on huge resort, small beach but perfect for little children as had adult pools!

I made a reservation for HAMPTON Inn Ponte Verde Jacksonville and wife became ill the day before. Called and was told “too bad” it is a non-cancellation room. No future credit no refund. 200 plus down the drain. Never use them again. If it says non-refundable it must be awfully small print. Never heard of such a thing before. I will always use the hotel site going forward. These people were unwilling to help me.

I had an exemplary experience booking my package with the representative Dave at BookIt. He was wonderful to work with. He did the best to assist me in this package, and I felt comfortable with all he did for me.

This is the third time using BookIt for my family vacation and I love it. It's nice to be able to browse and compare at my leisure and it's very user-friendly. I like getting a price for the whole package so I know my total.

Upcoming trip to Majestic Mirage Punta Cana. Speaking with Kaye-Ann **, she is a very nice to talk to and knowledgeable about booking my trip. I will call her again for her in the future. **. She took time with me regarding the best price for my husband and I.

It was so nice talking with the rep. She was extremely helpful. I'm from Puerto Rico and it was so good having someone who understood my situation. Had to change my arrangements and she went out of her way to explain. Thank you so much.

Great as always, I have been a member for years. Best price, easy to navigate, only takes 10 minutes once you know where out want to go! When you get to your destination everything is just how you planned. The hotels are just what they say it will be when you signed up for the trip. Thank you.

Disappointed with most recent booking. Had to change one of my reservation and was charged $297 which was non Refundable and not transferred to new reservation. Asked for supervisor’s help and was told to call back. Just in 2018 made more than 6 bookings. I think this will be my last time here.

Karla, my booking agent was awesome!! She was very professional, very patient, checked every option, courteous and attentive. I was having trouble with my bank card. She insisted that she stay on the line with me to work it all out to the end. Thank you, Karla!!!

LIVE CHAT ASSISTANT Emily was so helpful. She gave me coupon codes for a discount on my trip and was very concerned about my needs during the booking process. She even waited on the chat until I was finished booking my trip. Thanks.

Bookit.com is my go to site for vacation travel, especially for Mexico. They are very well organized and easy to navigate to get the very best deal on what you're looking for. I've been using them for about 15 years now.

We use BookIt for our travel plans and always have had a great experience, with BookIt and our destinations. If there have been any mistakes it was on me for not being careful with dates. We will continue to make our travel plans with BookIt in the future.

I have booked before here and I like it. It's my husband birthday the week of the trip and this is where he wants to go. This will be our second time traveling to Las Vegas, we stayed at the Luxor so now we are trying something further down. I'm excited.

BookIt.com allows me to travel the world on my terms with their PayDelay program. It takes the pressure off tremendously. I don't even look at other sites anymore when it's time to travel. My 1st trip with BookIt was to Punta Cana and now thanks to the PayDelay program I'm able to take my mom and sister on a trip to celebrate our mom's 60th birthday. You guys rock!

Customer Service Representative was very friendly and helpful regarding my concern. She resolved my matter quickly and was even able to save me some money without hassle! Confirmation emails were received immediately. Very much appreciated! I would book with BookIt.com again.

Awesome customer service as always! Very efficient and informative service. Looked through multiple sites for this hotel with airfare. As always BookIt came in with the best prices. Have used Bookit for many trips and always top notch service! Phone hold was minimal.

I am booking all-inclusive vacation with BookIt.com 3rd time, and all agents are always very helpful, polite and fast. I placed today a reservation for Puerto Vallarta all inclusive resort, and can't thank enough agent I worked with (I am sorry, I do not remember his name). He was great! Thank you, BookIt.com, for such great service!

My sales rep was fantastic!!! We were on the phone for close to an hour as she came up with different options to meet all my needs. She was very patient and address all of my concerns. This is my second time using BookIt.com and will definitely recommend to all friends.

I wouldn’t have been able to do an all-inclusive vacation at this time without a plan. And the sale was amazing too!! Can’t wait to go!!! The site was easy to use and informative. I was able to find my flight out and change as needed.

The worst customer service EVER!!! Called about my return flight, which of course is incorrect. Told they would e-mail me in a couple of days. Haven't heard a THING IN OVER A WEEK. Are you KIDDING ME??? Your reviews are terrible. Wish I would have checked that before. First and last booking with BookIt. I expect my return flight to be corrected immediately. How are still in business??? Rating is a big zero!!!

Site was easy to use. Saved me $300 over what Expedia was charging for the same trip and I had to call their customer service. Spent 30 minutes on the phone to no avail. BookIt took about 10 minutes and I was done! Will definitely be using BookIt again!!!

The person who took my booking was precise but was not too good. He told me just what I asked, didn’t go further when asking for Hotels recommendation. He said the hotel I chose is ok. Flight option also I had to ask him as the other filings initially he was booking was a very long flight.

Our Puerto Vallarta Vacation - This is my first experience with BookIt and so far I am extremely satisfied! I found an amazing resort at an incredible price that included Air, Hotel and Rental car! I priced around and BookIt had the most competitive price and the fact that we could make payments sealed the deal, it makes vacation planning so much easier! If everything goes as smoothly like this from beginning to end, BookIt will be the only travel site I will be using for all my travel needs! I will keep you updated!

Always easy and good value when booking here. We compare and always come back to BookIt. Their staff is very helpful and nice anytime I call with questions. Thanks for being there for us. Keep up the good work.

Kind of disappointment because 1 day after booking with BookIt my husband found air travel with only 1 layover each way as opposed to the 2 layovers each way that I got with BookIt! Other than that experience was good.

Worst traveling site I have ever used in my life. When I call to use my flight credit I’m kept on the phone for hold for over 15 minutes when they tell me they will return in 5. Actually ridiculous and a huge waste of my time and day. No one seems to have any care in the world to actually assist with anyone and no one knows what they are doing. NEVER using this website again!

Unable to find my Frontier Confirmation Code needed in the on-line check in process of any airline on the documents that print out for purchase verification. Am reviewing past emails to find them. I would recommend that the CC is clearly printed on this document.

Lost all the money for my trip after Paying for Trip insurance through Bookit.com. I will never do business with Bookit.com again. Would highly suggest taking your travel funds to a more reputable provider. Signed, a extremely dissatisfied Customer.

Easy to book with BookIt. Have used other sites before and this is very easy. Will continue to use Book It in the future. My family has used Book It in the past and will in the future. Email from Book It arrived right away with confirmation.

Last year, was the very first time that I used BookIT.com to plan several trips. I must say it was fast easy and the prices are amazing. You find the best deals all inclusive hotel and flight. 7 days. We had a ball. I spread word and tell my friends. Many of my friends and family members asked me how can I afford so many trips. I simply say BOOK IT.COM... This year we are doing it again through BOOKIT.COM. We simply wouldn't have it any other way. We will forever choose to use this extraordinary website for traveling. Thank you, so much for helping customers get the best deals in town. We appreciate you! Take care, and Be Blessed!

My service agent was Mr. ** and let me tell you, he was WONDERFUL to work with. I was very nervous about booking this trip and when I realized I had made a mistake booking my flight home from Punta Cana, he took all the stress off and helped me fix it. Not only was he extremely helpful, he was also exceptionally kind. I will remember this experience when booking my next trip. Thank you Mr. **!

Very easy to navigate through. Many different options to choose from based on your financial needs, was very descriptive on rates and travel needs. Great booking site. Helped me narrow down my search for the best deals and travel accommodations for my 1st trip.

I've used this site for several trips and I can't say I'm completely satisfied with how the BookIt representatives advocate for the customers that purchase vacation packages. They are not on our side when it comes to getting reimbursement for vacation packages and every representative says something different. There's no consistency! I'm trying to find a better company to book vacations through because BookIt has failed me several times too many... IDK how do they expect to keep customers.

I asked the agent to keep the old reservations and check the new ones (because the cost of hotel drops). He messed up and now I pay 100 dollars more instead paying less (the price did not change from the time I talk to him until the end). Terrible! Not including wasting 2 hours on the phone with him. Please train your agents. The 2 new reservations ** and **.

Great service & knowledgeable sales agent. Thanks to Ryan ** for all the great help. Accurate quote information made the process much easier. We look forward to our vacation. Even helped us with the transfer in the Dominican Republic. Hoping for good weather to make it perfect.

Jennifer ** was very helpful and informative in making our reservations. She helped us find the right place for us. She explained all the details and made sure we understood every aspect of the trip. This is the first time we used BookIt.com and I was very satisfied with it and I am now a member.

Is not that strict if I call in on time. Rep. I spoke with (Ashley), she was very kind and helpful. BookIt.com never ask me the reason I cancel and switching the hotel quickly. It was smooth transaction. Thank you Ashley. You made out vacation to be perfect for Christmas holiday and my son's birthday.

The representative did an exceptional job on answering all my questions and any doubts I had. She also offered me the best package for my upcoming honeymoon. Thank you BookIt for hiring such great employees. She made the experience fast and easy. Will definitely continue to do my bookings through BookIt.com.

I spent probably 30 minutes on the phone with Christina, with her taking care of everything from my flight, to selecting seats, to finding the best resort and booking transportation to and from the airport. She was so helpful and polite, definitely made the whole trip better :-).

Thanks for give a good vacation and hope everything will be glad for me, I live Las Vegas and hope the I will make some money and make some news friends. By the way just want to say thank you for everything.

Love the website. It's easy to navigate. Prices are up front. Had a little trouble with the airline confirmation but a phone call quickly cleared it up. Just remember that most airlines have many added fees that are not included with what you pay to Bookit.

My experience with BookIt was great. I spoke with customer service and they helped me when I had a problem. Thank you for making my experience go smoothly. I will recomend your site in the future to friends and family.

The process of booking this vacation was effortless. I used the chat box to connect with someone live for a for few questions before final booking. Very friendly and the website was very easy to use. Will certainly use Bookit.com to search and book another vacation.

I have had a great experience with BookIt.com!! I book all my trips through them now!! So easy, quick and best prices! Even compared to Groupon and we just can't find better deals than with book it!! We just booked a trip to Mexico with them and saved so much money!! A friend of ours is going to Mexico and paid at least twice as much as we have for our trip! That is a win win in my book!

During an attempt to book a trip, the price jumped considerably higher within the span of a few hours. It was my research of the resort that prevented me from immediately booking. When I complained to the chat box that inevitably pops up, the reply was that Bookit is a live platform and prices are at the moment. Just beware. I was not able to book the resort because of the steep increase, which two days later the price dropped back down. Unfortunately I had booked another resort.

BookIt made planning a trip as easy as possible. Picked me the best flights, I feel confident in my Hotel choice due to all the reviews. They offer many choices and tell you all the good, bad, and indifferent. Absolutely no complaints about anything. Thank You Bookit.com!

We recently stayed at Majestic Colonial in Punta Cana (whatever you do, don’t stay there, don’t get tricked by all the positive reviews because that’s what happened to me). While we were there we had such an awful experience with guest services and the management staff. In an attempt to get some things resolved we were forced to call BookIt several times which resulted in stress and a lot of wasted hours sitting in the hotel room on the phone instead of enjoying our stay that we paid thousands of dollars to do. More than one BookIt representative mentioned compensating us in some way if the resort did not (which never happened). A representative also told us she would call us back and never did. Upon checkout, we were charged the fees for the calls we literally had no choice but to make. How that is fair or right is beyond me and why that should be on us to pay is completely insane.

I asked BookIt.com for a refund of my cancellation fee and the provided one to me very kindly and I very much appreciate it. I have had excellent success dealing with BookIt.com. I will use them in the future and recommend them to friends.

The service agent that I dealt with was knowledgeable, patient and very courteous and helpful in booking our trip. Very satisfied. I would definitely book another trip through BookIt.com. She also assisted the other couple that we will be traveling with.

Other than being overbooked two out of three trips everything was sorted out to our satisfaction. Lets hope this trip is trouble free as I have convinced two couples to join us and use Bookit for this trip as well. St. Lucia in January.

I had an amazing experience with my chat gal. She helped me throughout the whole BOOKIT process! Highly recommend not only BOOKIT but chatting with the pro. The designing and planning online was amazingly user friendly with better deals than Expedia to Orbitz!!!

Although BookIt.com had the best-priced vacation package, navigating through the check out process using a Cyber Monday code was extremely difficult. As a result, I didn't get the full promotional benefit. Even after utilizing the live chat feature on the website, the issue still wasn't rectified.

I booked a package vacation with the Black Friday special on the Sunday after Black Friday. Then I saw that the price had dropped on a cyber Monday by over 100 dollars. I called BookIt.com to have them honor the new price. I spoke to Temeka, who diligently worked with me to have Bookit honor the new prices. She had to cancel my old reservation, do a new reservation, and do all of this extra work to do this for me. We were on the phone for 90 minutes to make this happen. 90 minutes! This wasn’t her fault. Bookit doesn’t make it easy for their customer service agents to help out customers like me. If you make it easier for customers, then your agents would have an easier time making us happy. Eventually it worked out, but wow, that’s 90 minutes that I will never get back.

BookIt was great in finding the dates I wanted and a non stop flight to my destination! Prices seem to have gone up but I found a not too bad price with bookit. The all inclusive amount was great! Including the round trip shuttle for an small additional amount!

We were looking for a package vacation deal (flight and hotel) and I love how it shows you the price for flights out of your home airport and all the trip details. It can be overwhelming to search for a vacation but BookIt made it enjoyable. There are so many affordable and quality options!

I have been searching websites to go away on vacation for weeks now. The price has continued to be out of my range until I saw Cyber Monday specials through BookIt. Because if this, I could afford to go away. I couldn’t book it online because every time I tried to grab air and check out, it wouldn’t allow me to have the air I wanted and would give me different air. Because if this I had to call and book it. I first spoke to a customer rep who was very nice but wasn’t as knowledgeable with air. I knew my price was cheaper than what he was coming up with and he assumed the air I wanted wasn’t available anymore since he couldn’t find it and it was Cyber Monday so I booked a different flight and paid more but the most I wanted to spend.

I had to input all my information and credit card, at least 10 different times. I had to retype different info as every time it refreshed some other field would delete, not allowing me to complete my reservation for over an hour. As it turns out I'm still missing my $300 cm credit and my car reservation is not on my itinerary. Not happy as I've already called twice, been on hold over 30 mins both times, and it's not resolved. I'm still missing a $300 credit for paying all at once.

Please add to my request that our two rooms be adjoining. Please confirm that this request has been added. Thank you. My service with Paul was acceptable. He was accommodating however the background noise was distracting. I could hear other reservations being made simultaneously.

Please help. We purchased 7 nights but the ferry starts at 8:00am and the only flight option was at 5:30 am. Will clearly will not be able to sleep in our room the 7th night as we would miss our plane. What are our options? We relied on your expertise to organize our trip.

My coupon (CM200) failed to apply to my booking so at check out it said it was applied but when I placed the order it didn't apply so I was charged more. The customer service rep did an amazing job of canceling my booking and allowing me to rebook it with the coupon code! I feel 1000% satisfied!

Ryan, our customer service representative, was fantastic. He was patient and carefully answered all of my questions. He spent at least an hour with me on the phone checking and double checking that our information was accurate. I hope our vacation is as trouble free as booking it was! Thank you Ryan - good job!

BookIt makes it really easy to see all your options, plan your trip, and get a great deal. I really like the ability to add coupons and see best price. Will continue to use BookIt from now on when planning our trips.

Wife and I thought planning a vacation would be miserable. Took us 30 minutes to set an all inclusive, 5 day trip with flights. Can't get much easier than that!! Looking forward to getting out of the snow for a week.

Had a little trouble booking online. Called the online agent and fixed the issue. They were able to get the same flight and hotel as our friends we travel with. This is the reason I continue to use BookIt for my vacations.

Cyber Monday and trying to change our hotel from our booking. He had to manually move the money from the hotel into the new hotel and cancel the old and book the new. This was not an easy task for him but he was very pleasant and accommodating during what was a very hectic day for him, I’m sure. I wish I could remember his name. We were on the phone for at least 90 min.

I booked my very first trip today through BookIt.com and it was a great experience. I called customer service for help and the representative was absolutely the best. He was so helpful and knowledgeable and answered all my questions and made the trip planning easier. Thank you!

The site itself is ok but the live chat is excellent. They answered every question fast and nicely. I was able to split between me and another traveler so everything wouldn't have to be off my card. They also break it down clearly so know exactly what you're purchasing.

Lacking on information. The first rep I spoke with. Second rep Amanda was great. However the first time I called the rep was rude and claimed they couldn't hear me once they could not find the locator number. Once leaving Amanda a message and waiting for a call back I decided to book it myself where the rep informed me of a different price than what Amanda had quoted and different than what showed on the site. So I booked online other than dealing with a rep. They seemed to have no information and made excuses for the numbers being incorrect.

We just booked a vacation to Turks and Caicos with a lovely booking agent named Sharon. She really did an excellent job of getting us a great deal. She made the whole experience seamless. Thank you Sharon! We will be booking here again.

I got a great deal on an all inclusive resort in Cozumel. Haven’t made the trip yet, but looking forward to it, and based in reviews of the place I expect to have a great time. Also had to talk to Customer Serbice to correct the code used (it offered $300 off for Cyber Monday), and the rep was very helpful.

Our first booking experience went very good and they even honored the better price as shown on their website after the initial booking. We were so pleased we got our friends to book with them today! We will continue to check their site and hopefully book another trip soon!