BookIt.com Reviews

For the second trip, after days of scouring every site, BookIt had the most options AND the lowest prices. I also noticed that this site was the most comprehensive. Some sites only had 'their' brands, and the same for others. It made a genuine comparison difficult. Not the case with these guys. Thanks BookIt!!

BookIt has struck a great balance between consistently great pricing and great service. Their online search and booking is easy to use and intuitive even for folks who aren't tech savvy. Their customer service is knowledgeable, helpful, and friendly. The one improvement that would help is a standardization of the information provided for each resort and then possibly a comparison tool.

Last night, the sweet lady took care of my cases longer than 1 hr. She is unbelievable sweet, friendly, professional and reliable. BookIt.com benefits from such agents. I do appreciated what she did and told for me deeply. For the BookIt.com, I experienced the worst processing by the internet system, please make your online booking system improve and no trouble on guests. Thanks lots.

Easy to make arrangements, however, did not realize that I had to pay the full amount instead of the deposit. The payment plan included a $5 charge per payment, but you had to read the very fine print. Seemed like a good price but only time will tell.

I hit the Bookit to confirm my vacation but had an error with one of the cards. Immediately I got a call from an agent who walked me through getting my vacation booked! Prompt and friendly service!! Great start to our vacation we are looking forward to!

I was pleased how the agent was so patient when my husband's credit card didn't work, I ran a few blocks home to get my credit card and she called back at the exact time she said she would and she got us all taken care of. BookIt hires friendly very qualified people. Thanks again.

Tanya was our representative and she provided me with excellent customer service and is truly an asset to BookIt.com. She was patient and kind and very considerate despite just getting back to work due to recent hurricane that hit Florida. I would book again with her in a heartbeat. Thank you!

Love the ease of this site. I've used BookIt for a few trips and have never had an issue. Customer service team is great!! I've used them for international trips and more local trips and never feel like I have to worry about anything. Thank you BookIt for making my travel planning so easy!

We had an enjoyable experience with our booking online. I am hopeful that our vacation will be as easy and pleasurable. We liked the fact we could book flight as well and they showed all the offers available to us.

The site was super easy to use with a lot of information about the resort and amenities. The prices are the lowest I’ve seen and I’m a travel shopper. I am on a lot of travel sites and by far this is the best one.

We have used BookIt.com for trips in the past. Things have always went smoothly and after much research on our end, we knew that we received the lowest price. We've just booked another trip through them, and once again they prove to have the best price.

Everything was fine when booking it this was my first experience with Bookit.Com. & I will all ways use this sites when booking again my next vacation. I have told my friend to book his on this sites.

I must say your site was easy to use, and made the whole vacation searching experience much easier. Price converter was very useful since I live in Canada. Can't speak to the vacation yet since we haven't gone on it, but I will say more after.

Shaday was absolutely wonderful to deal with. Can’t thank her enough! We were unhappy with our original booking after reading some pretty awful reviews of the hotel we had chosen. Shaday helped us cancel our original reservation and find the perfect resort. She was polite, kind, and very knowledgeable!

During the initial conversation we were told to upgrade the with the airline we would have to call AA, when I called AA I was told they could not help me and that I had to call BookIt. When booking the room we had to get the standard package and to change or upgrade we would have to call back, surprise, surprise, open the wallet real wide... The cost is per person, not just the cost, a different room, again, open wide... When I called back to upgrade the AA ticket, "Oops, we're closed for the day." So much for help 24/7.

The most irritating part of booking has been when I call the 800 # to ask very simple questions and the agent on the phone doesn’t know how the answer to anything. It wastes my time and is rather frustrating.

Booking was fairly easy as we have used BookIt in the past. Will use it again in the future to book vacations in Mexico. This was our first time booking with a group and seems all went smoothly for everyone.

I will say Customer Service were very nice but the process was terrible. I booked a hotel, flight, airport transfer and excursion package and immediately get a notice along the lines of “there was a problem processing your package. The flight was not able to be confirmed. Call us immediately.” I called and they weren’t open. So I called at 8am and 9am went through the prompts to the previous reservations-then flights AND... they aren’t open according to the message... it’s a non-holiday Monday!!!

Booked a vacation for Thanksgiving and unfortunately had to cancel in less than 24hrs. The whole process was done online and the penalty nor refund policy was ever mentioned prior to cancelling. I cancelled and was sent an email stating that the hotel would charge a $25 penalty and the flights were refundable...great, or so I thought...I log in to Bookit.com and see that only the flights were going to be refunded. WHAT A RIPOFF!!! The hotel had already sent me a confirmation email confirming a refund because they only charged a penalty ($25) and Bookit.com had sent me the same info via email...

Customer service was great, rep. was very knowledgeable, had my flight and hotel booked in no time. I just told her what I wanted, the dates, place and times of flight and she was all over it. Love booking with BookIt.com.

Great service and very nice consultant! The only thing I can complain about is that it would have been nice to have more information related to the hotel and the area we choose. Consultants should have more knowledge on the product they sell so they can give tips and advices.

Very good customer service and prices but I don’t like the idea of cancellation fee. After booking usually hotels give a certain time of free cancellations. Also you get 24 hours of free cancellation on flight but with BookIt charges of $25 may apply after the reservation is made if any cancellation.

I booked a trip online in less than 10 minutes. If you phone in expect at least 30 minutes, if not longer. It is much easier to type in your name and information than giving to a person over the phone. Great website.

I initially booked a package for November 15-22, but once I booked it, I realized those dates wouldn't work. I tried to change the booking, but ended up canceling the entire booking and paying the $50 cancellation fee because I didn't want to have to try to change the airfare separately. I did rebook the same package for different dates and wish the company would refund my $50.

3rd trip with you guys - Hi! Just a quick note of thanks to your awesome customer service. I booked my trip with Patricia by phone today after having internet problems yesterday. She was so helpful, friendly, and kind. I shop around for my trips, but return to BookIt because of the great customer service.

I was not happy that I had to pay $25 to change hotels during the same dates 7 months before the trip. Then the rep lied and told me that it would be added to the booking but she took it off my credit card. It’s not about the $25 it’s the principle.

Cancun All Inclusive Resort Booking - Very pleased with how user friendly your site was. Was very easy to maneuver around your site and decide options to select. Love the pay defer option as well. Everything as a whole made this booking non stressful. Will definitely recommend!

Booked trip to Mexico. About 1 week later found that same trip had dropped in price almost 700 dollars. Contacted BookIt.com by phone and they worked with me and dropped price for me. Vacation is not till November but I don't think any problems will arise but if it does I am sure they will help work through everything. Good job BookIt.

I booked a room through them and they had my card information on hand. I changed my mind on the room and cancelled it so it was done so no problems. I got the email it was cancelled. The next day my card was ran through 7x. They cleaned my whole account out over reservations I do not make at these other hotels. Another hotel calls and said I missed my reservation of 3??? I didn't even book once at this hotel or use my card for it. BookIt took my money for rooms that were charged without my consent and refuse to refund my money after I spoke with them. The hotels they said call them since I booked BookIt.com about the fraudulent activity. They still refuse to refund me. SO STEER CLEAR OF THIS SITE. THEY WILL STEAL YOUR MONEY. IF I HAVE TO GET AHOLD OF THE FEDERAL PART I WILL.

Thank you BookIt for our wonderful vacation to Playa Del Carmen!! Everything went smoothly. The ride from the airport to and from our resort was great. The drivers were wonderful. The resort was beautiful, checking in and out was a breeze.

I booked a trip through BookIt.com but couldn't get first class air through American to add to my trip. I called customer service and they were a great help telling me to book airfare through airlines direct and they would wait on phone and then they would adjust all inclusive hotel price to match my online quote. Very helpful customer service. I am using them again next year!

I love using Book It when I’m planning my trips. They have the best deals that I’ve ever seen. The site is easy to maneuver through & help is available if needed. I also love the Pay Delay option because I’m allowed to pencil in my vacation while maintaining my monthly budget.

I tried with an agent for 2 days to book a particular room posted on their website. It kept saying error. No explanation why. They tried to call this hotel to see why but couldn't reach someone. I insisted on talking to a supervisor and they kept saying they could help me. So the agent said maybe the hotel is blocking it with that particular room. If that's the case then take it off your website or give me the difference of a more expensive room. They say no. The frustration and hours on phone is insane. They should be responsible of a posting on their site. This was a terrible experience.

Initially I tried to book our trip online and kept getting an error message because I don’t have a middle name! I called your 800 number and the operator couldn’t have been more helpful! An outstanding experience and extremely helpful! She answered all my questions and made the booking experience very clear and easy. Now we are looking forward to our vacation!!! We will use you again! It was nice speaking to a real person versus online!

My experience with BookIt was great, had a few questions after I made my reservation, and they called me back quickly, and had an answer for me... so I give them a high rating. I think I will also book my next vacation with them.

Unico Resort - The website indicated a king bed with ocean view for 6 nights, but the hotel would not honor the room. Instead, I was forced to book a double bed with ocean view for over 200 dollars more. This was not right. BookIt.com should take responsibility for this error. I was on the phone for many hours over two days with still no appropriate solution.

This is the first time I used BookIt.com. I spoke to Melissa. Very pleasant customer service. She was very knowledgeable. Answered all my questions. Booked my vacation within minutes. Sent over all my documents. All information was correct. Told Melissa I will look for her in my future vacation bookings. BookIt.com had the best price for this resort.

I booked hotel for 16 days... Needed to modify it to 1 days... Was told I would get the same daily room charge... but received confirmation which showed you raised the rate over 50% per day. Now I have had to cancel the whole booking and leaves me with little confidence in the veracity of your statements and representations.

This is my second time using BookIt. My first trip was perfect. This time I had to change my dates and was able to do so very easily and with no fees. I recommend this site to everyone and will use it again.

Our agent was great and gave us all the information very clear so we knew exactly what was being charged. She was patient and provided us with multiple options regarding what’s flights we could take! Will definitely book with BookIt again!

Cancun - This is my first time purchasing from BookIt.com and it was fast, easy and affordable! We usually book with another booking agent but the prices have been considerably higher and we wanted a nonstop fly! I did forget to log in to my account for credit or points but was excited to finally have our trip booked!

The representatives were easy to talk to. They gave me all the information I needed. So far everything has been smooth. I used the pay delay as well which was great. I will post again after my vacation to make sure what they told me matches what actually happens. No complaints so far.

There is a lot of pop-ups and it can be difficult to get where I want to go. Usually gives you several choices in different price ranges. You can get the information of the rooms easily. The ratings help to know what it will be like.

We booked an all-inclusive. The confirmation email didn't say it was all inclusive. We called BookIt and were told "yes, you're fine." We called the hotel to confirm that and found out we did not, but for $1300 more you can buy it. No Thanks. Kicker is BookIt.com charged us $50 to cancel the hotel. We booked a hotel ourselves so we are taken care of, but bummed at getting information that was not correct.

I am very pleased with the ease of booking our trip! Everything is upfront and there are no hidden fees. I will use BookIt for future trips! The prices are fair and I was happy with the free upgrade for our room!

We wanted a family vacation at an all-inclusive resort and had family members leaving from different parts of the country. The booking agent was fabulous, and in a very short time had synced up our flights and rooms. The entire interaction was painless and efficient!

A group of friends and family is planning a vacation to Punta Cana. A couple of them went to travel agents and other travel sites. While they got decent prices, we were able to get a better deal. We got a swim-up room for what they paid for a regular room. Thank you BookIt.com!

This is 2nd time using BookIt. Didnt have any problems 1st time and site was very easy to use and all information you need is on it. I always check around for best deals including flights to see where I find them.

My customer service rep was very helpful. Before I booked I asked about càncellation insurance and I was told after I booked I would get transferred to that department. When I spoke to the insurance rep I was told I did not qualify as I lived in Canada. My booking agent should have told me this when I asked initially and she knew I was from Canada.

Customer service was good. Process to take when Jr. accompanying needs improvement. Process should be more transparent. Had to attempt booking several times. Resulted in unnecessary calls and emails. All else was fine. Process of leaving feedback also needs improvements.

I had a great experience booking with BookIt. My customer service representative was so helpful and very nice. She was attentive and really cared about every aspect of planning my trip. I felt like it was a good decision to call because I wanted the human experience of booking a hotel. My hotel actually tried to match my price but bookit had better deals and I would recommend using them for future offers. Jamaica Ocho Rios here I come!!!

Beware: BookIt will only price match hotels, not bundle packages. When I inquired about the lower price they had on their website and other travel websites within the 24 hour request, they wouldn’t price match because Even Though it was a “top ten” it wasn’t a “preferred” hotel. Very disappointed with the misleading “price match guarantee.” Always a loophole.

We have always used a travel agent for our excursions, after our exceptional service from Book-It, we will never do that again! Anita was our representative and was simply amazing. A breath of fresh air to speak to someone in the US that had a great knowledge of the trips and benefits available to us. She took her time, was courteous and simply enjoyable. Anita is a prime example of what exemplary customer service should be. Will use them for our next adventure!

Simply was the best deal I could find for the dates I wanted, even paying in US dollars. Website is very easy to navigate around in. We have used Bookit in the past and were very happy then with our trip.

The agent I spoke to was incredibly kind and helpful and made an aggravating issue less annoying. But I should not have had to call. I’ve booked a flight and hotel package and when I called the hotel to book some extra things they had no existing reservation for me. As a result I spent my entire lunch hour on the phone/on hold trying to confirm my reservation through you and them. That’s unacceptable. I booked my travel on September 24 and called September 30. That’s plenty of time to get things squared away between yourself and a resort. This is the first time I have used your site and this does not leave me feeling very confident in my choice. Your three stars all go to the agent. She was great. Wish I could remember her name.

I love BookIt, it’s very easy and the prices are great. They have so many options to choose from that all are great, also their pay delay option is the best. Whenever I’m ready for a vacation I always check BookIt first.

BookIt.com have the most fair deals when it comes to moderate resorts. I'm staying at one of the Disney's resorts and the price bookit.com gave me is way less than if you buy it directly from Disney: which is crazy. I love bookit.com.

The customer service I received was impeccable! I was not sure of things and how to expedite all that needed to be done to book my vacation and Kenneal from BookIt.com was excellent and very efficient in helping me get through the process with no problems or worries! I can appreciate someone like him helping us folks who are not so computer savvy! Thanks again buddy. You were the best!

It’s great! Ever since I used BookIt for the first time, I haven’t gone back to another booking site. Bookit allows you to plan everything for your trip on their website. Hotel, flight, transportation, and excursions! There’s no need to look endlessly at different websites to complete your trip. Everything is super secure, and safe. The pay delay option is amazing! The online customer service is always quick, easy, the people are knowledgeable and eager to help.

Terrible customer service! Found the same resort with the same room for more than $200 cheaper on their own website less than 24 hrs after booking and they refused to match the price for some stupid reason. Not to mention getting through to someone on the phone was very difficult as calls kept getting disconnected. Very frustrating experience! I do not recommend using Bookit!

I booked a vacation to Mexico online. The website is easy to navigate and the options well displayed and defined. The prices were great. I have not used "Book It' before...I will definitely use the site again. I will review again once my vacation is over to advise if all went according to plan.

I was planning a surprise trip for my husband and I was very nervous-first time. The rep was great, had a lot of patience with me and answered all my questions -hope a great trip is ahead - looking forward to an easy all-inclusive trip!!

Booked everything quickly and easily using the online reservation service. Great price given for the resort. Received confirmation email immediately. Very pleased with process. We called the 800 number, just to confirm that everything went through properly and we had minimal wait time and the person we spoke to answered all our questions and was very professional. Have used BookIt.com in the past with the same excellent results.

Royalton Punta Cana - I feel like we received a really good price. The agent was very helpful. There was a little confusion about the airport transfers, and insurance but when I log in they are in my account. So all told I am pretty happy about booking with BookIt.

We had a rather complicated booking, which was handled by James with great efficiency and humor, which was needed at times! We will continue to use BookIt for all our travels, as this is how we have been treated every time we have booked. Thank you for hiring people who are competent and congenial.

We were referred to BookIt.com by our oldest daughter and son-in-law. They have been very happy with their experiences with using BookIt.com, and they recommended you highly. We are planning a trip with them and a few others to Mexico for their renewal of wedding vows. We are, so far, happy as well. Thank you.

The person that help me was very nice, patient and helpful. Very profesional and kind. I'm very happy with the service that she gave me. I will use BookIt again and I highly recommend it. It was very easy to do the reservation with them.

Emily went overboard to get my family vacation, just what we were hoping for, now we will enjoy ourselves. Thank you, Emily for your time and patience. This is a family vacation that we have been planning all year. Thank you again.

Booked all inclusive on line. Showed hotel, flights, and car. After booking it showed that car was reserved but not included! Called immediately to customer service. Explained situation and that site showed inclusion of car but only after booking was complete did it show added cost for car. I asked for a credit or at least a call from management.

I have always been happy with the service from booking my vacation to enjoying my vacation. Has always been great, no complaints. The food is awesome. The rooms are very beautiful and comfortable and the service from checking to checking out has been a awesome experience.

Aruba Vacation - So far this has been easy and I believe I got a really good deal. Only issue is the confirmed booking receipt does not state exactly what the room is supposed to be (king ocean view with balcony), so when we get there if hotel does not honor, we will not have much to go on. Will know more after the trip in late February.

Quick and easy. I have booked several trips with Bookit.com. They provide good research and prices. We have stayed at this resort last year in Aruba and are going back because we loved it. I rarely travel to the same place twice but I had a bad experience in Punta Cana in July and I just want to go to Aruba and have a fabulous trip.

Odaine was extremely patient, very helpful and very polite in providing me with the best and least expensive options for our trip. He thoroughly researched all available room options and provided pricing for me to make my decision based on our budget.

They offered me a very attractive deal for a price of $2920 USD. The agent who booked my ticket, she told me that your credit card would be charged approx. $3800 CAD. But, I have been charged $3900. This is fraud and liars. I am trying to contact them and resolve the issue and every time they say we will call you back to resolve the issue and will check why you have been charged $3900. But till now I have not heard anything from this company and I call them daily to check the progress. But no one is willing to resolve the issue. This website is a fraud and does not honor what their agents tell you. Please think twice before making any kind of booking. If somebody wants to listen more about it they can always contact me. But guys do not share your credit card details with this company. They can misuse it.

This was the first time using Bookit.com and the LAST... We booked the trip in April 2018, the trip was to take place in Sept 2018. Twice during that time we received an email stating to check our flight prior to departure because there was a change. We could clearly see that the first flight was departing a couple hours later, (not a big deal). Two days prior to leaving, we printed everything out and upon reviewing we noticed that they had us departing CABO the same time we were to depart Los Angeles to get home. I called Bookit and after being transferred a couple times I was told it was not their fault and that I should have checked my flight in July... SERIOUSLY... making it my fault!!

I was told they do price match from one rep and when I called back I was told no they didn't. I was quoted one price, email confirmation said another price, and I was charged a different price. I could have gotten the same trip from Expedia for a cheaper price but decided to go with BookIt because of the pay delay option which made my trip $20 more than the price. My airfare was one price but the airline took an additional $50 off my credit card.

As a BookIt.com subscriber, have been very pleased with the service over the years. Customer service is friendly and helpful. Website is easy to use. The one time I had to cancel due to illness, there was no hassle. And prompt return of money.

Jamaican Cruise - BookIt had the best prices for the hotels. There were a lot of choices in all price ranges. Once I selected the hotels, it was easy to find information and to book the rooms. We also were able to book transportation to and from the airport. Makes my life a lot easier!

Once I've received my confirmation, I did not realize that it was in US dollars. Therefore, I find it too expensive and tricky. Very disappointed. Will not book with you again. It's a scam. I will choose another supplier next time. This is a rip off from good people. Please advise the company of my dissatisfaction. The rest of my family will book somewhere else thanks to you. Mangezdela merde.

I've had to call BookIt at least eight times to try to get my hotel confirmation number. Still do not have it. Frustrated. Every agent says the same thing... They will call the hotel to get a confirmation number but they never do make any progress. Beginning to think this is a scam.

It is first time I use this website and the whole experience was good. Some friend recommended it to me and I will do the same. It is easy to use, to check all the information you need to know and fast. Thanks!

Had a very good result of booking a trip to Mexico Cozumel on November 22 to November 26. Thanks for all your help in booking our trip to the Grand Plaza Resort. All inclusive. Thanks again for your help.

Consumer warning... Actual price charged may differ than quoted on screen. Our booking increased by $432 (7%) without notification. Customer support claims price change could not happen. I have screenshots to prove, but no resolution from BookIt. Filing claim with AMEX.

I found a better package the very next day for less money and a direct flight... I called and spoke to several people and a manager and I was not satisfied. Look at **. NOT A HAPPY CUSTOMER. I don't think that it fair.

From the beginning, everyone involved had been great. From the time I made my reservations up to the time I had to change them. Everyone was so very helpful. I will definitely use BookIt again. Thank you very much and God Bless.

Tried cancelling my trip 20 minutes after booking it and cannot seem to successfully cancel or modify trip. I have tried numerous times and keep getting an error message. I knew I should have listened to all the horrible reviews before booking through you.

BookIt has been very easy to work with and were willing to assist me with any issues. They even waived my $25 cancelation fee due to me wanting to rebook with a different room. They also assisted in date changes.

I’ve been using BookIt for several years now and their pay delay option is the main feature I love the most. Also, pricing and deals I get with BookIt compared to other sites is absolutely the best. I recommend to all of my friends and family when they’re booking vacations.

Amazing! Instantly able to see great vacation options at fabulous prices. Saved my search, came back two hours later and booked saving $400 more than on other sites. I've used other sites however BookIt seems to be the quickest and cheapest yet.

Great price and easy to make reservations. I made several hotel reservations online this summer and every hotel was exactly how explained online. Today I booked a flight and hotel with a person instead of online and it was so easy and Drew found me exactly what I was looking for. Thank you Drew!

It was easy for me to book my trip to the Caribbean on BookIt.com. I noticed the price was reduced two days after I booked my trip. I called and the bookit representative was able to credit back to me the amount lowered by the resort but not the amount lowered by the airline. I received about half of what the new booking would have been if I had booked 2 days later.

It was very easy to navigate the BookIt website it gave me all the info I needed as well as flight info and choices to go nonstop and hotel transfers. I spoke to an agent who was very helpful and professional and was able to pay for it with ease.

The site was easy to use and the agents were friendly and helpful. There were many options presented which gave us a lot to look at. All of the information you need is at your fingertips. Hopefully, the trip goes as smooth as the reservation process! Thanks, BookIt.com!

It was my first time using your site. It was convenient, I, however, needed some assistance and the representative called me, he was friendly and knowledgeable. I will recommend to my friends and family. I will use your site again.

Customer service was very nice, we have a misspelling problem that one of the guys made, but I call again and they was fix very fast, all the book by my phone was good and helpful and customer service too, I like to buy all my trips in BookIt.com.

Our Customer Service Agent was amazing! She was having an issue with the airline when trying to book our trip. She homered the package pricing for our hotel portion and we booked our flight and she tied everything together for us! First Class Customer Service!! Thank you!

BookIt.com was easy to use and provided answers, to my questions. The pricing was very competitive. Everything I needed to plan a trip was easily accessible. The follow-up assistance was appreciated. I would recommend BookIt to friends and family and I will be using it again in the near future.

The hotel's website had better rates than BookIt.com. The actual website had nights for about $54/night for two people... I spent 88 dollars per night with your website. I will be blogging this if you don’t price match me! You guys are a rip off! Please refund me or provide a discount for the fact that you overpriced higher than the direct source.

I did many hours of research and BookIt had the best price on our trip to Mexico compared to the local travel agent and other online sites. We booked a 5 night vacation to a beautiful all-inclusive resort, including air and airport transfers. All services were exactly as requested and represented. I appreciated the clear instruction provided in BookIt's confirmation email explaining how to meet our hotel transport since we were approached by several timeshare agents in the Cancun airport and knew to continue walking to the correct shuttle stop. For travelers who are hesitant to book using an online site my experience with BookIt was very positive and I encourage you to consider them when making travel plans.

Cancun Booking. Very easy to book and way easier to use than other companies. I would recommend using them for your vacation needs. They are very competitive and much better on price also. I haven’t taken the trip yet so hope that everything turns out as represented.

The prices are competitive. Payment options definitely influence which travel service I choose to purchase with!! The information is concise and easy to navigate. Straight to the point to see choices of what I was looking for!!! The pictures are great!!

Elizabeth was finally able to help us after 4 attempts to book our travel. It was not BookIt's fault. Our cellphone kept dropping our call. Elizabeth took care of our needs and finished the booking to our satisfaction. Thank you, Elizabeth!!!

They are thieves! The worst service and site ever!!! I had the worst experience and will never use it again. I was booking our yearly vacation with insurance and the site kept giving an error for 3 times! Then I called and processed over the phone but this time and due to the frustration and it took us almost 3 hours to reserve. Forgot to mark the damn insurance. I called back few days after and told them about it. My wife has a medical condition and I said there is a chance I might need to cancel if my wife doctor said we cannot travel. They said it’s fine as long as we provide the doctor note and proof before we travel. Two weeks before we travel I notified them that we cannot and doctor confirmed it.

I booked a vacation recently with BookIt and I wanted to surprise my partner with a business class seat. After receiving my confirmation email I went to the airline site and discovered that it was not a business class seat. BookIt advertised the business class seat and sold be a coach ticket. Once I contacted BookIt they said they can not do anything. They even advertised the business class seats for 7 days after I reported it to them. After 7 calls to the help desk they offered me a $50 credit on a another booking at a later date. Why would I use BookIt when they made a mistake and did nothing.

New Orleans. Weather was great food was good in spite of pending storm (Hurricane). Flights were on time for the most part. Hotel Le Meridian Looked like a well run machine. It was decorated nicely, however the service is lousy at best. Room keys were incorrect upon check in. No information was provided from staff about the facility. Pool area had no staff or bar. Service guests had to use one of many phones to place orders that took forever. The beds were not comfortable nor were the sheets changed. Room supplies were not consistent. I would not recommend this hotel based on my overall experience.

Booking with BookIt.com was very simple, easy and the price was right. As usual I was able to find a beautiful Caribbean's resort add a more than reasonable price. This is pride the 3rd or 4th time have used them. I have yet to have had a bad experience and don't expect one on this trip to Antigua.

Booking with BookIt was always done professionally. We have used BookIt for vacations to Mexico, Costa Rica, and Caribbean countries last ten years; almost every year, sometimes two times of year. We have always enjoyed our vacations booked with BookIt.

Derick was very helpful with booking my vacation since I rather speak with someone on the phone rather than booking online. He made it easier, quick and was very informative. I would definitely book with him again. Thank you BookIt.

I would highly recommend BookIt.com. I've used this company for all my vacations for the last 10 plus years. Very happy with the way the do business. Amanda was very patient with me and extremely knowledgeable. Couldn't have asked for anyone better to assist me.

We tried looking for our Mexico all-inclusive resort vacation on several web sites. No one else had a good 'bundle' deal that gave us a regular economy coach class seat on our flight. At one point we thought a competitor site had a better price, and we actually booked the trip through them, believing that we were getting economy coach seats, only to find out they had us set up for Basic Economy, which means no carry-on bag and that we couldn't choose our own seats! We immediately cancelled that reservation and went back to BookIt.com. We also found a code for a $50 off discount on our Bookit.com trip, so we are very happy!

I received an email from BookIt.com offering a great deal on a trip that I was strongly considering for my next vacation. The deal was for a period of 24 hours only... I called my family to let them know we should book this trip right away as time was ticking on that 24 hour clock. I logged in with my Booking ID, since I was a return customer. I submitted all the necessary information for the booking including credit card information, I pushed "Submit" and everything cleared. I didn't receive confirmation of my booking. I was connected to the home page of the site. Feeling discouraged and a bit confused I started the process again.

I really like BookIt.com. They always offer the best deals, resorts, and flights. The process is always easy and the pictures, reviews, and deals are always affordable. I have used other websites in the past; however, I always come back to Bookit.

James ** was very responsive and great to work with! James took the time to find us the best deal and we felt really taken care of. Will work with James ** again in the future. Thank you for a great experience with booking our group reservation.

I called with an issue about my rate changing for my hotel and the representative fixed the issue the best she could by giving me the closest price to what I originally saw as she could. She was very helpful, knowledgeable and friendly. I would definitely use BookIt again because of her!

Being a guy who depend heavily on reviews When selecting my vacation. It's important that I give a true and honest review. My experience was great. Made my selection, made my payment, and a representative called be back in 5 minutes to confirm the purchase.

My wife and I just booked a trip to the beautiful Island of Jamaica. Plane, resort hotel, transportation to and from the airport were all easy to do. It is so smooth and cool when you can get everything done at one site. Just go to BookIt.

Such an easy site to use. Talked to Anita in booking this trip. She was very helpful and friendly. Gave me her extension to call her directly with any questions prior to departure and on arrival. Thank you, Anita, for being so helpful.

When I had a question about a resort before booking, customer service was very helpful on answering my questions. Reason I use BookIt when I am planning my vacations. We are trying a brand new resort that was only available through BookIt. Hope it's ready for us. Easy process all the way to check out.

After researching several vacation websites for a Jamaica vacation in February 2019, BookIt.com had the absolute best deal. They offer all of the best resorts and their site is easy to use and user-friendly. The option to “pay delay” makes affordability easy. My only suggestion is that they add American Express to the credit cards they accept. Nevertheless, I will definitely use BookIt.com when planning my next vacation!

Website is so easy and great choices. Booking is also easy and prices are very reasonable. After booking, I received an email with ALL the information, very explanatory. I am very happy with BookIt and will visit for my next trip.

Susan helped us rebook our vacation. She was very helpful, patient and friendly. We have used BookIt before and have been very satisfied with the experience. I will continue to use this company and will recommend it to my friends.

David - I enjoyed every moment of our conversation. He was knowledgeable, extremely pleasant and helpful. It took less than a half hour to get exactly what I wanted. This was a spur of the moment decision and I'm so glad we did this. You guys made it a pleasure. Thank you.

Shaun had excellent customer service. He was patient with me and answered all of my questions. I will definitely book another vacation through BookIt because of him! I am truly pleased with my experience. Please take a moment to recognize such a professional and calm employee.

Easy to navigate especially for my first time booking a trip. Gave me all options for my ideal date of travel. And was able to edit my trip to exactly what I was looking for. And the reviews from other guests helped a lot.

Great experience and easy to find payment options through the website. No hassle with picking the right flight that works for me and my partner. I would recommend this site for great discounts as well. This site is easy to use.

Excellent service again. Never expected less, always courteous and willing to help. Sorry, for not remembering the name of the gentleman who helped us this time. He did a superb job and I am thankful from the bottom of my heart. Highly recommend BookIt. I will never use any other booking service since I discovered.

Always my go to site for booking both domestic and international vacations. Best deals found and feel secure with travel plans. Most questions are answered within the site, but the phone reps are great with any issues. Looking forward to another great trip!

Booking agent was efficient and courteous. Don't forget to obtain the exact names and spelling for all travelers the way it is listed on the passports. Saved over $550 for booking for 4 people in discounts. And special requests as communicated were relayed in reservation to resort.

I find the cheapest deal on Bookit.com. The Travelocity didn’t have that resort when I looked on their side from my phone, but they have on different devices, so I don’t know why they playing games? Thanks Bookit for your side.

Kimberly, my travel agent, was incredibly nice, competent and helpful. I had been having a nightmare trying to book hotel/travel packages at different websites until visiting BookIt.com. I was able to easily search for the package that I wanted and then was able to get peace of mind dealing with an real and attentive human. 10 out of 10! I will definitely use BookIt.com again. Thanks, Kimberly!!!

Trip to Cancun. Jaquline was a huge help! We were booking a family vacation for 14 people coming from three different states. She was very patient and helpful! I couldn’t have asked for a better experience booking our trip. So glad this part is behind us.

Website easy to navigate and give very reliable information and details about hotels and flights. They give you the best price and service. I recommend BookIt to my friends and family. I always use the BookIt website to book my travel and vacation. Excellent service.

Landro was beyond phenomenal!! His patience and thoroughness are a rarity in the customer service industry in today's society. More people could learn from his lead. His knowledge and experience were evident in his proficient manner. He's a keeper, don't let him go!

The site is easy to use, we were able to review multiple resorts and flights. The price seems amazing!! We are traveling 12/26/18, looking forward to an amazing time! As a new user, it was important to have flexibility and the ability to create our vacation package.

Pleased overall with this site. I would prefer that it was easier to get the best price and not just have to guess, but I still prefer it to any other site. I tried to call to see if the experience with getting the lower price was easier, but it wasn't. Probably just the nature of the beast.

Company has great customer service. Process made the experience really easy. Everyone I spoke to on the phone in customer service was extremely helpful. Already looking to make a new reservation in the future and am confident will have the same results.

BookIt is an easy site to use and allows you the option of tailoring your trip to your needs. Pricing was great and we were excited to book our trip, until we went to pay. Unfortunately, American Express was not accepted and forced us to use an alternative payment method. Not the biggest deal, but just something to consider in the future.

The representative I spoke with, Jackie, provided me with EXCEPTIONAL customer service today. Jackie was very patient and understanding of my travel needs especially my hotel accommodations. I was a little indecisive about the days I was wanting to travel and the number of nights I wanted to stay in the DR, however, Jackie used her wit and expertise to help me make a final decision that was most economical and that fit my time frame. In addition to her travel assistance, she also has a great sense of humor.

Quick, easy, and the flash sale on the resort got us into an all-inclusive for next to nothing! We had an incredible experience and cannot wait to look for more deals in the future! Our resort, the Crown Paradise Golden, had activities at the resort every day which were a lot of fun, as well as, access to excursions throughout the area. The time we had there was unforgettable!

Randomly found this site, was in limbo about bday plans, it was easy to navigate on the site. Great prices, good customer service. I love that there are so many different hotel options reviews are listed. I had to call in and I wasn’t on hold long and they helped right away, very friendly employees.

BookIt.com made it super easy to make our reservation! They provided many different options at the best rates! We already knew what resort we wanted to stay at but BookIt.com made it easy to make the reservation and gave us a great deal!

BookIt.com owes us a large amount of money. We booked a 7 night vacation in the Bahamas, when we arrived we had to switch hotels, therefore paid for AN ADDITIONAL, 2nd vacation through BookIt. The initial hotel issued us a refund, this was confirmed, and we were assured we would receive the refund within 7-10 days. However it is 3 weeks later and we still don't have our refund. We were on the phone until 1 am last evening with a rep who constantly put us on hold and seemed to have no answers. We were finally told that the hotel did issue a refund - to BookIt.com, and BookIt.com forgot to issue it to OUR card.

Booking with Lamando - Very professional guy. We are very satisfy with his service. Very knowledgeable and patient. For all my question I received clear answer. I will always will do my booking with this guy. Thank you very much. We are appreciated your service.

I found flights on the American Airlines website that I really wanted to take for my trip, but they weren't listed as an option through BookIt.com. I got on live chat and Elizabeth ** added them for me, and gave me advice for our upcoming trip as well. She stayed on the chat with me the whole time, since I was having issues with my flight selection randomly switching. When my chat got disconnected, Elizabeth emailed me to make sure everything was booked correctly. I got the lowest price of every website I looked at, and received excellent customer service!

Anita was great and very helpful, she even recommended some more fun activities for our vacation! Thanks Anita! We spent time talking about vacations and family and where we all live and had a nice conversation. We even decided to change flights later for a shorter flight and she fixed it with problems!

I made a mistake today and hit the submit button and chose the wrong hotel. I chose Riu Montego Bay instead of Riu Palace Jamaica and it was only with a few hours I realized the mistake and Bookit would not change the reservation. It’s my 30th Anniversary and I wanted to surprise my husband with an all adult hotel but Bookit would not budge so I’m kinda frustrated about it but it was my mistake. I thought someone show some compassion...NOT.

Everything about the website was simple. However, had I not spoke to customer service I would have never been advised to purchase the excursions or activities there vs the website. She advised that not all the activities are nearby, which is the impression that I had. I think that should be mentioned under the activity.

I have used BookIt.com and have had no problem whatsoever. Have searched different websites and found out it’s a better price than most. The only thing is I book with several weeks in advance and my trip is a no refund ??? Wish I could have the option in case something goes wrong between booking and traveling dates.

This is my first time using BookIt. I have used Orbitz in the past. Bookit, has a better platform & the rates were better than Orbitz, but most of all the rate stayed the same when I went to book the trip. On Orbitz they change the price saying it just increased. Also Bookit had a reasonable transportation rate to & from the hotel at $42 per person in a shared van. Where Orbitz only offered a private van this time for $200 altogether which is fine if that's what you prefer. But I would like the cheaper option of the shared van. I do a lot of these trips 3 or 4 a year & Book It.com, just got a new customer.

The agent Kerrion was great at helping me book my trip. I will use BookIt more often. I look forward to my trip and hope I have a great time. My first time going to the Bahamas, looking forward to the full experience.

Great says it all. I hope the vacation will be as fun as the exploring the web site, checking out all the deals choosing the hotel, room and the flight. The booking part was great as well. Thank you for your Excellent Service.

I was cut off online before I could chose my seats. I called on the phone and again was cut off before I could pick my seats. Called again and was told I couldn't pick my seats with your company and had to contact the airlines myself. I guess you do not value me as a customer and will remember that next time I travel.

I had the pleasure of working with Joshua on getting my reservation and flights modified to a new location and date. He was so patient, explained every step multiple times and was very thorough through out the entire process. The process could have been difficult and frustrating for both parties as refunds, changes and additional charges were applied at multiple times in the modification. I left feeling well taken care of and Joshua had my best interest at heart when helping me with my best course of action.

Bookit.com claims that this resort's JUNIOR Suite with a Garden View has this on their site (copied directly)... "Room Amenities: Garden view or mountain view suite with four-poster king bed or two double beds. Maximum Occupancy: Three Adults..." when in fact THE RESORT DOESN'T HAVE ANY DOUBLE BEDROOMS FOR THIS SUITE AND BOOKIT.COM LISTS IT ANYWAY. It isn't until you check into the hotel that you find out you're unable to get a bookit.com "customer service" person on the phone or via email. Neither is the hotel manager, or the bookit.com rep on site (which is actually a BD Travel agent who cannot help with the hotel or airline).

Everything from reservations to payments and insurance was handled professionally. I would highly recommend for all future vacations or business travel or anything else when you're away from home. They deliver first class treatment as far as my experience. Try it once and you will be satisfied.

BookIt Rep was very friendly, accommodating. Had an issue when booking (it was on my part). When talking with the representative she was very helpful. She honoured the promo code and gave me the discounted rate. When I phoned back with a couple more questions I got informed answers and again friendly service.

Booking is soooo simple on BookIt.com and the price ALWAYS is the best price I can find! I always search several online companies and I always go back to BookIt for service and price. I tell my family and friends to always go to BookIt and they do.

Was not able to get my original booking for $604 flying out from Atlantic City NJ via BookIt. So I had to settle for this one paying $130 more and flying out from a further airport. I called customer service and they could not book my original bundle package either.

The booking attendant was amazing. She made the process simply and we laughed so much on the phone with each other. I felt completely at ease. I recommend to anyone to book through the customer service line. They go above and beyond.

Using BookIt.com was very simple and easy to navigate. My overall experience was great. The process was quick and I was able to book the trip I wanted on the first try. I recommend everyone use this site to book their trips vacations or weekend getaway.

Never received my voucher... resort fees should be displayed on. Not pleased with the hidden resort fees buried in the terms and conditions... that is dishonest. People think that they are paying that advertised amount and they aren’t should be noted on the advertisement page where you buy the trip from.

I will never use BookIt.com (or every other entity in the business) again, I would put zero stars if I could!! I booked a resort through BookIt for a trip to Punta Cana, our first payment for the trip was taken in April and the 2nd payment was taken in May, then returned and the trip cancelled. We did not understand why so we contacted BookIt. After about an hour conversation, with excuses about the system and due date they finally said it had something to do with the zip code, which was weird since it was the same zip code as the first payment. Given all the confusion, we were given a credit for what we paid. We could no longer go to the same hotel due to the fact the hotel amount had risen significantly, so the customer service agent let us know we could use the credit whenever we liked for anything, just give BookIt a call back.

My requests for changes to our destination and flight arrangements were handled professionally and in as quick of a time frame expected. Very convenient to use BookIt to find the right travel package and will recommend it to our friends. Thank you very much.

I can't complain at all about the great deal we got on your site. So excited. The only issue was that it took me several tries to enter all information, (traveler info, credit card info, the flight kept reverting to the first one, had to keep changing it). Little things but it took way longer than it should have.

When I booked this on 8-22 there was a dropdown special that stated a free round trip shuttle was available during my booking process. I added it but did not appear on my booking. When I called they said they didn't see that promo any longer and if it ended last night there was nothing they could do. It was available when I booked and there of course has to be some way to see if that promotion was going on at time of booking since I don't think I was seeing things. I am disappointed in not receiving what I signed up for.

I've used BookIt twice. The first time everything went off without conflict. The second time I had to change the resorts in an all-inclusive trip I had already booked. The kind woman helped me through the whole process. We even got disconnected when we were almost done and I was upset because I thought I would have to call back and undergo the entire process again with a new agent. NOPE. She called back and finished my resort change. I was grateful for her patience.

Anita was amazing! She answered all our questions and stayed with us to complete the booking for our whole group! This included a conference call. She also told us to call back when we were ready to book our shuttle to the airport. Anita worked really hard to get us the best deal possible.

Process for booking was very easy! The only issue was when I went to reserve my airline seats, the system would not let me do it. Other than that, great experience in booking. Prices and resorts to choose from was great.

The customer service representative was excellent and remained on the phone until my reservation was completed. He was patient, courteous, despite the problem encountered. There is nothing more to say regarding this matter. I will use this company again.

We had to make some changes and customer service help us so much!!! It was like talking to an old friend! Our customer service agent really, really bent over backwards to help us out. Thank you BookIt. You make vacations wonderful!

Trip was easy to find on BookIt website. All the needed details were easily accessible. You can select your own flights and hotels. I called the operator for more trip prices and she was able to give me the information we needed.

Hi. Immediately after my booking I got less fare on other site (Travelvelocity) and I have called customer care. They said first they will price match but later they said they won't do price match and they cut the call again. I have called but no response. Thanks.

I just used BookIt for the first time to book a trip to Punta Cana. The site is so easy to use - no frustration or confusion at all!! I cannot say the same for other sites I've used. Also, the deals you offer are fantastic!!! Looking forward to working with you again and again!!

Anita took care everything seamlessly. She was friendly, courteous, knowledgeable and patient. I'm so pleased with her service, that I wish that I could choose her every time. I even discovered shortly after, that I had made a mistake. Called her, left a message, and she called right back and handled it. This lady is what customer service should always be. On another note, she was actually the second person that I talked to. The first woman came off as not very bright, and made it impossible to work with her.

It was very easy to use your website. Explanations of the hotels, transportation and even travel insurance was great and easy to understand all the details. Thank you for making my first trip out of the country a piece of cake! I'm looking forward to using BookIt in the future!

I was very pleased with the service I received. The representative was very helpful and professional and made sure that my modifications for my trip was as smooth as possible. She was great!" -A satisfied customer. Thank you for everything! I will be using BookIt for future planning!

Everyone who I have spoken with at BookIt have been so helpful and nice. I changed my reservation several times and each time I did so they were always eager to help me with the new booking. Thanks everyone at BookIt!

I called before booking and was told bookings are refundable if proper notice is given. After I booked the trip online and received my confirmation email, it stated that the trip is NON REFUNDABLE. I was blown away and when call the rep kept trying to transfer me. Never deal with this company again, buyer beware...

I booked my vacation with BookIt. I went online a few days. Saw that the price had dropped. I called BookIt. Ask if I could please get a price adjustment. The Customer Service Representative pulled up my reservation and saw that the price of the room had dropped. I was given the price adjustment instantly with no problems. This is my second vacation booked through BookIt. I will continue to book my vacations through BookIt. Customer Service is awesome. The prices are great.

We received great customer service when making changes to our booking. She was professional, polite and willing to take the time necessary to ensure that our needs were met. We appreciate the friendly assistance and hope that our upcoming vacation goes as smoothly as the process has so far.

Ryan was so very helpful with explaining the different fees shown on your website. He helped us through the booking process and took extra time to make sure that we understood. I have never used this website before but I think this will become a trend!! We got a very good price on our hotel & flight thru' BookIt. I recommend this site!

I recently used the BookIt.com site to plan a weekend getaway for my wife and I. The site offers many options in terms of hotels and flights. It is easy to navigate and check out is pretty simple. Overall I would recommend using BookIt.

My experience was awesome. I kept messing up on the web page and the chat line super helped me. After I booked, I realized I had made yet another mistake. A super fast response to my email rectified the problem.

Deceitful experience. Obviously my ignorance. However, advertise the going rate in $A and not $US. All good though - I have a nice room but will never use this site again and counsel my friends and family to do the same!

I mistakenly booked a trip online with an unacceptable return flight. When I called and spoke to Althea, she was incredibly helpful and professional and made certain that the error was corrected and that I got the flight details I needed. I've never experienced such competent and sincerely cooperative customer service with any company or any individual - ever. Thank you, Althea!

I give the the price for our all inclusive package 5 Star Rating. It was a PHENOMENAL deal for our family and the resort was gorgeous! My only complaint was the description on the BookIt website said the resort had free WiFi. However, when I checked in they informed me I had to pay for WiFi, it was not free! This was extremely irritating but then I could not give a poor rating because the price was great and the resort was gorgeous. My only recommendation to future clients of BookIt is make sure you print out the description on the BookIt website and have it with you when you check in. If I had proof that BookIt advertised it with Free WiFi the resort would of honored it.

Very easy to navigate the website. Big selection of destinations. Good price. Prices are accurate when booking the trip. Very happy with the website. I can’t wait for my trip in October to Jamaica. Hopefully we get a great room with a view to ocean and great service as mentioned on the deal. Thank you.

I’ve never used BookIt.com for my vacations. They were recommended to me by coworkers who used them in the past. I called spoke to David who was awesome at helping me book my reservation, getting the early flights I wanted and going over all documents with me. I give my experience 5 Stars and hope that everything remains this way when I arrive for my vacation. I already recommended Bookit.com to other coworkers. I work in a casino so I have a lot of them!!!

It was not a great experience online. Kept getting error messages but the money was deducted from my bank account. After an hour on the phone with a very helpful rep, I was able to get my reservation. I will never use this site again.

Easy and fast to book the trip you want. Convenient information continually goes to your email for your trip. Printing out the information is easy. Checking into hotel is simple. Airlines have all the information. Makes planning a trip easy.

Error made on website booking dates. Took over 40 min on hold and they tried to charge me $75 to make a change. Complained to manager. They relented but were hostile. Use another company. Total waste of my evening. Terrible customer service. The agent barely spoke English.

I was booking a package with everything inclusive hotel and plain inclusive. Meaning everything even a monkey understand this. Then all of the sudden I was book only for hotel. Not the air the plane ticket. Really unfair. I'm really dissatisfied, they shouldn't be charging me 25 or $50 to cancel the whole thing. That's another thing.

I booked a flight for two for August 13 2016 for our honeymoon from Boston to Dubai and we called 2 days before and canceled cause something came up and we couldn’t travel out of seas, and we paid $4,825 in total for the flights through Bookit.com and they never gave us credit or a refund back. Till this day they haven’t gave us at least a credit to be able to visit any other place. Very mad??? about this. Feels like they are scammers. Be careful with this company “Bookit.com”. They are thieves!!! Today is 08/14/2018 still waiting for a refund or credit!!!

The Customer Service Rep that took my call was extremely helpful. She gave me all the information that I needed to make an informed decision. She even provided her direct number and extension for me to call back with no hassles.

Mariami was very helpful in answering all of my questions and assisting me in booking this vacation! I have never used BookIt in the past but this was so easy and quick and better than doing on your own. I will in the future.

MY FEEDBACK ON BOOKIT AND TRIPADVISOR WERE BLOCKED AFTER I SPOKE WITH CHRISTOPHER **. This morning returned from my 8 (7) day vacation from this resort. The whole Cancun Occidental Costa stay in resort experience I happily rate 5/5 for its entire content. What I am appalled by, is the experience & treatment we have received from the booking company, United Airlines and The "Tourism Suppressing Agency" (TSA). Looking at how Mexicans treat their guests I realized how much need for improvement there is here in my country.

i booked an all inclusive trip to Jamaica through BookIt.com. Unfortunately there was a problem with my card online so I had to call and speak with a live rep. The rep was very informative courteous and he also was able to book my trip cheaper than what I was originally going to be book it for. When I compared bookit.com prices with the other travel sites, bookit.com prices were the best! I recommend bookit.com for your next vacay!!!!

BookIt is the best site to book with completely! Best deals you can find than any other site. I have searched for my September trip and nothing has beat bookit prices. Ps: when you find a great deal try to not waste time as prices tend to change any few mins or hours.

This was my first time utilizing the website and wasn't sure if I selected the correct flight information. The customer service representative was helpful and informative on what further steps needed to be taken. He selected my seats and was very kind. I am pleased with my experience. Thank you!

My question was answered. I'm very satisfied with the service I received over the phone. The representative was very helpful and asked if she had answered all my question. I believe it was just a computer glitch. I do think that the cost from the airport to the resort is very expensive.