Booking.com Reviews

The worst customer service ever!! On a recent trip across the country. I called the hotel that I booked through Booking.com midway through my trip to let them know about my late arrival only to find out that they had no record of my reservation, which had been made and paid for in full two weeks prior on Booking.com.. They also advised me they had no rooms and they couldn’t help me.. I was forced to quickly book another hotel directly, which ended up being twice as much. I immediately called Booking.com and they assured me they would pay the difference and take care of it within 24 hours. Three weeks later and a half a dozen emails a half a dozen direct messages to Booking.com and still no refund on the difference that was promised.

This was my first & last time booking ANYTHING with this horrific excuse for a business. I made the mistake of using Booking.com to book a flight from New York to London, thinking it would be easier. The only positive Booking.com has is that it is an okay tool to use to compile a quick catalog for you to review and compare a multitude of offers, BUT once you find what you want to book, BOOK DIRECT WITH THAT PLACE OR COMPANY. You gain NOTHING from utilizing a third party booking service other than introducing a middle man that is solely responsible for everything regarding whatever it is you just booked. Once you decide to book through Booking.com you no longer have any real control over your booking, you MUST go through Booking.com for EVERYTHING and if ANYTHING needs to be changed you MUST WAIT for Booking.com to get with the airline/hotel etc. in order to have it fixed.

They are not very friendly, nor do they try to resolve issues. They gave inaccurate description of the room I reserved both by working and their images of the room. Then when I called customer service they tried to blame it on the hotel and got all catty with them over the phone. They hung up on me, the 2nd person I talked to said “obviously you have chosen to take the hotel's side” like really?

Booked 2 months at one location and 2 more months at different location total. Expected to see some savings since I was booking solid stays a week at a time. Price kept rising so at first location I was able to book through Hotel directly and save money. Booked second location and price jumped approximately $150 within 3 weeks and kept climbing until switching to competitor that saved me $150 for my week rate. Bottom line is savings noted in messages never took place and being loyal thinking they would discount or remain the same was ignorant. Trying to reach them to comment is not existent and page intended for comments has no way of starting a conversation. Very disappointed.

I sent over six emails to cancel a reservation. I was asked for the same information at least 4 times and each time I have provided it. I also explained that I never received the confirmation email to be able to cancel the reservation yet I am repeatedly told to cancel via the confirmation email. Do not do business with these people! They do not allow cancellations, no matter what they advertise!

If I could give it a minus 1000 I would. Worse mobile app for landlords and online app not better either. Whoever designed the website must be stupid, as if he intentionally made it impossible for landlords. You have to keep signing in and because their stupid app does not work and is not user friendly at all, they ask you to download a "sister app" called Pulse to manage your listings.

I was in Hamilton Ontario and searched a site to stay. Booking.com site showed me a stay for that location; however after I paid, then they sent a confirmation for the site in ‘New Zealand‘; I contacted them but they refused to refund. The manager in New Zealand when I called him agreed not to charge as booking.com had done this before to people in Canada; however he said the money was still with booking.com. I called again to tell them the site agreed not to charge, but booking.com still refused to refund. Don’t book with these people - their site is designed to defraud.

If I could leave zero stars, I would. They scammed me out of $1042 and never sent me any email updates. Had a friend who had a similar experience, do not trust Booking.com. Right now it is not being run properly. They are taking tourist money. Luckily I can afford it but still unacceptable especially with their faulty system. This is just bad business.

DO NOT USE Booking.com! Terrible and ridiculous experience just now at 2:00 AM in the morning 3/8/2025 at Las Vegas Treasure Island Hotel Lobby. I have booked two nights for a group of 4, myself / wife and two kids, I did not arrive with them on the same day, the hotel refused to let them check-in due to their name not on the booking... I attempted to contact Booking.com who claims 24-hour service. Ironically all way of the contact method is true, they are just a fake icon. At 2 AM you can not reach anyone, not even a live bird to do anything. What a "treasure" experience with Booking.com.

Booking.com overcharged me approximately $100 for a hotel booking. I contacted them immediately, within the same hour to get a refund. They advised me to contact the hotel. The hotel said they don’t control the pricing. Booking.com never followed up with me - nothing. Not even a voucher. This company should be held accountable here. I think consumer law dictates a refund should be granted if contacted within 24 hours. Also, booked my flight.. accidentally misspelled my partner's name on the ticket. It’s been weeks of back and forth with booking.com and now that we are 4 days away from leaving I’m stressed due to the extremely poor customer service. Do not trust this company.

I showed up to the hotel and they were closed. It's been a month and a half and they still have my money. Red Roof Inn corporate doesn't care. Booking.com doesn't care. I had to sleep in my truck but yet they're still selling rooms to a hotel that's closed.

In February 25 I rent one apartment in Quarteira Portugal. After booking I acknowledged that my Mastercard was going to expire soon. I ordered a new credit card and I called this no. 1 844 987 7103 to give information on my new credit card so I wouldn't have problems, as there was a change. The person on the phone named ROCK, made the changes, and at the end for no reason asked me to pay property tax of 298.63 euros extra adding to the original amount of 750 euros. I told him that this property tax is paid on site. He became very rude and kept saying that if I don't pay that amount now he would cancel my trip and I had to pay 300 dollars for cancelation. I told him that that reservation mentioned free cancellation. Then I became suspicious and I asked him if that was a scam?

Horrible customer service. They sent me in circles trying to get my issue resolved when they were the ones at fault for the issue in the first place. They took no accountability for their failure to serve me as a customer. I had been a loyal customer for years, but after this experience I will never use them again. You would think a company in the hospitality industry would make things right especially when they were the ones who dropped the ball. Instead they waste your time and your energy. STAY AWAY FROM BOOKING.COM! They are con artists and scammers who just want your money.

I booked a room February 15 and was issue a refund February 17 from the property showboat, was told that the 3 party had to release it. I call Booking.com and they tell me I have to pay $263.00 as a penalty and then they would give me my $450 back. Me and my kids were attacked and stabbed by 10 intruders and now have a open case for attempted murder and I have to be penalized for being attacked that's soon unfair. I will never use booking.com again. The fact that they have no sympathy for me and my kids being violently attacked with a knife while being held at gunpoint is unprofessional

SPENT $10,000 on a Christmas Vacation to London and to visit family. Everything was Booking.com and what a nightmare. The place we saw on Google Maps was taken from inside of the apartment in which we had to stay. We stayed in the most noisy, dirty and shady place I ever stayed. Building construction six day of the seven booked. Had to walk by trash containers to enter the apartment. Clothes hanging from the walk thru balcony. To exit or enter cold air pushed by door and windows. Bathroom had water leaks and no heat. Furniture was new and cheap made and I could say more but no need. You get the picture and we could not find another place to stay because of the holiday, they ruin my London experience.

Extreme disappointment and frustration, regarding an issue with my recent booking. I finalized my payment method on Booking.com website. Unfortunately I informed it would not accept the card, after which all methods of payment declined. But when I called my bank they said there was a pending payment. I was very concerned as it was not noted so I called international helpline. Spoke to lady called who said she could not find the hotel on the website or my email. This situation had caused me considerable inconvenience and stress, as I am now unsure whether my reservation even exists or not. I find it utterly unacceptable that I am facing such confusion and lack of support.

I booked a hotel 3-1-25. Within an hour went in to cancel, it booked me again. Said I was making reservations for same hotel same day. I went to cancel. They informed me I bought nonrefundable. That is not what I did. If you review my history with Booking I have never booked non refundable. I requested a waiver to policy and allow me to cancel both reservations on the same day 3-1-25. I did not hear back, 3-2-25 or 3-3-25. So I sent a message to the hotel under both reservations asking them to cancel and waive the fee. No response.

I always booked with them. Last time I booked and then cancelled my reservation prior to due date. Received email that they canceled my free taxi. Later I got email from property as no show??!! So, called Booking.com but they refused to return money, still blaming me for no show. Be careful. they dishonest. I will never book with them. Ever ever again. Here is customer service number, they hiding them. For English 8888503958. BTW poor English. For Spanish 8669381297. International number +442033202609.

This has become a Nightmare! DON’T EVER USE BOOKING.COM FOR ANYTHING, EVER!! Booking does not care about us, their customers. Their customer service is crap, they speak severely broken English, they don’t understand English and did the exact opposite of what they said they would do. I can see why they have a 1.1 rating- it should be a negative rating. Learn from our mistake, don’t use this worthless company.

Rarely do I write a review for a service I'm disappointed in, but I'll make an exception this time. Trying to book a trip, and when getting to the payment section a banner stating "please use another method of payment" continues to pop up. We tried two different Credit Cards with plenty limit on them and could not get past this. We did email correspondence to their customer service and their AI responses could not comprehend our issue. We dialed customer service and could not get to a real person because we could not give a Confirmation or Pin # for our trip that we were unable to book. Frustrating indeed, and I'm sure they've lost many a potential customer due to this. Hello Expedia!

Booked a 2 night stay at holiday inn, cleveland, oh. Booking didn't show on hotel system for too long. No contact number. The credit card info provided by Booking.com to the hotel did not go through. We've been waiting in the hotel lobby for more than 2 hrs while the front desk person trying to help.

I am writing to express my deep disappointment with a recent car rental booking through this platform. My fiancé and I traveled to Orlando on February 22 to celebrate a milestone occasion, and unfortunately, what should have been a smooth process turned into an incredibly frustrating ordeal. Upon arrival at MCO Airport, I attempted to contact the number provided to coordinate pickup. The call kept disconnecting, forcing me to reach out via WhatsApp. A gentleman responded but was unable to locate my reservation. Even after picking us up, he still could not find our booking. This was extremely concerning and unprofessional.

The worst customer service. I would advise not to book with them. Rude and unconcerned about customer safety. I called customer service five minutes after I booked once I was informed that this is a horrible unsafe hotel. I got no help from them except they told me to contact the hotel. I could not reach the hotel, they did not respond. I called customer service back and all they could do was parrot off a script.

I was supposed to get a free airport taxi with my hotel booking as advertised on their website. After paying for the 4 nights I never received a link to this free taxi. After contacting them 6 times by emails, texts on the app and waiting on hold for hours I still got zero response and they would hang up on you after leaving you on hold for 45 minutes or more not once but 3 times.

California Senate Bill 644 (SB 644) allows hotel and short-term rental reservations to be canceled without penalty within 24 hours of confirmation. The law went into effect on July 1, 2024. I canceled my reservation, did not receive my full refund and when I called, they were rude (Andrew) and told me to read the cancellation policy. When I tried to explain my circumstances and the Ca. law he hung up on me.

I have several bookings with booking.com, and I’m starting to get random cancellations on some of them. Starting with three weekends in a row in Seattle in September, 2025.

Tl;dr - Not a reliable platform. Scammy hosts, customer service communication is terrible, Booking.com fails to deliver on their stated agreements and promises. S

We booked and pre-paid for a hotel through Booking that did not exist, which we discovered when we tried to check in. Booking did not support us to find a new hotel, even though we have paid for 3 nights. They did not refund us either, as they claim that they do not have the responsibility,. However, I claim they have a responsibility to secure the hotels they offer as they provide with payment through their website, it's not only a search engine. On top of this, they do not have a claims process so their is not possibility to get our claim formally evaluated. I would like to warn everyone to do any pre-payments through their website.

Absolutely the worst experience. We booked a hotel, and it was canceled immediately without any refund provided—over $300 gone. Do not use them. Book directly with the hotel, even if it's more expensive; it's worth it. This company is a scam. When you call, they tell you the refund is on the way, but they do nothing. The next time you call, they repeat the same thing until it's too late. Initiate a chargeback immediately—whatever they say in customer support cannot be trusted.

I had a horrible experience with Booking.com. I reserved a hotel, drove 6 hours with 3 children to get to the hotel that was supposed to be a double queen room. I pay over 400 finally get to the hotel just after midnight, check in, get the kids upstairs and the room is a double TWIN. I go back downstairs, explain, they say they don’t have any other rooms and booking.com must not have updated the app. He said he refunded me and that I should call them to make sure I get the refund. So now I’m looking for a hotel in a whole another state at almost 1 am. Nine days later I’m still waiting for my refund. The rep just hung up on me. This is ridiculous and I will never use them again and I suggest you don’t either if you don’t want to encounter the same experience as me.

This company is a scam. They took my money and offered no customer support. The rental car company charged me for an upgrade fee after they didn't have my rental available and said they would not charge me. $115. I could have rented from a from a national rental car company for that price.

Never use Booking.com. They had me sleeping in my car because they would not refund my money for 7-10 days and did not book my reservation for the correct date, NEVER USE BOOKING.COM EVER. NEVER AGAIN.

I booked a room that said it had a “49% Genius Deal”. When I paid, I was charged the full price. I called their customer service to request for the advertised rate. One agent confirmed he can see the 49% off deal. The other said I needed to show screenshots of the deal BEFORE I purchased, one agent said they cannot confirm with their computer system that the deal was actually offered at that time. One agent accepted the screenshots of the 49% Genius deal still ongoing but wanted me to send another email with the name of the hotel.

I have long used Booking for reservations abroad and locally without a problem until October 2024. We had a reservation in Seville. We were sent a door code to open the front door, which then would to allow get us get inside to open the lock for for the room key. The front door code was invalid. Despite desperate contacts through Booking to the owner and to Booking to have someone come down and open the front door I had no response. We waited in a light rain for an hour and half with no effort by the owner to allow us to access the property. It was getting dark with no response as to how to access our room. As a result this reservation was effectively cancelled by the owner and we had to drive 20 miles to find another place to stay. The owner refused to refund the room charge. Booking, who I paid and subsequently paid the owner did not issue a refund either. This is not the level of service I expected from either party.

DO NOT USE BOOKING.COM!!! These guys are a group of SCAMMERS located in India. I used them to book a flight 3 YEARS AGO on Japan Airlines but due to Covid the flight was cancelled. It has been 3 years and SEVERAL PHONE CALLS later and I still don't have the refund. Each time I talk with the scammer they tell me it has been escalated to management, BUT, they cannot allow me to talk with management to get an update. My next step is contacting my attorney and prosecute them, to the full extent of the law. AGAIN, DO NOT USE THESE SCAMMERS FROM INDIA!!!!!!

I’ve used this website before and never had to contact their customer service for help with an issue. I booked a hotel through the website and wanted to modify my booking. I’ve been trying to get my request taken care of through the customer service for 4 days now. Their service is horrible and very hard to contact. They have zero follow up. I will not use Booking.com again. There are many other websites to choose from which much better service.

I applied the “price match“ for my booking with Booking.com, it was been approved firstly, but when I go back to claim it, the customer service told me they could not process my claim, and didn’t even give me a proper reason, just simply sent me a link about the terms and conditions, I email them back asking to point out the exactly terms and conditions that make me not eligible anymore, they just ignored me, multiple emails and messages sent, no response, that is awful, never gonna use booking.com anymore, will told my friends to do so.

I booked a flight from Toronto to Valencia for me and my family. First is not option to book 2 different types of tickets on same booking. I booked one ticket on "economy " and 2 tickets on another booking, eco budget. Same airline, same time, same day. I received a message that the time for departure changed and then I realized that we supposed to fly at different hours, different planes. For more than a month, almost daily I'm in contact with Booking customer service but is still a mess. They changed a couple of times the departure time, with not enough time in between connection flights, and always at different hours in between our 2 bookings. Customer service is a call centre in India, online chat on their website is from India and they are not capable to sort it out. If you call Air Transat they are saying that they need a request from Booking and their "partners" (Gotogates....), which are a disaster

The worst customer service experience with any business ever. I wanted to update my reservation, not trying to cancel just change dates, and all I got was the run-around. No human, money lost, lessons learned. Pay a little extra and call the hotel, car, air directly.

Received a confirmation on Monday for a week stay for a total of $2527.53! On Thursday get a call from the owner stating that he usually deals with the renters directly (then why are you on Booking.com?!?) and starts telling me that the pricing in incorrect and wanted an additional $600.00 and would not honor our confirmation. Said his son did the booking.com and made a mistake. Then he should have taken that up with his son. Called Booking and the first agent put me on hold and called the owner to see what was going on. We got disconnected so I call back and asked to speak to the original agent and that wasn't possible for them and couldn't have him call me back. This is nothing but a bait and switch. Be careful folks!!!

My wife and I booked a vacation for January 13 to San Juan, Puerto Rico. We flew out of Boston. When we arrived at the location we found that it was no available any longer. The had no more availability. We found another location with no help from booking.com, after 5 hours .we are both in our 70s and still had our winter clothes on. Booking.com did nothing, nothing to help our situation. We had to go to 2 locations to stay or 10 days. I only hope this happens to one of their parents. The clincher was that they sent us an email expressing their excitement for us about the upcoming vacation. They didn’t care one bit that we were stranded from Boston in a parking lot.

Frustrating and Unreliable Booking Experience – Avoid at All Costs. I have had multiple frustrating experiences with Booking.com, but my most recent trip to Costa Rica on February 14, 2025, was the last straw. I booked a hotel through Booking.com, received a confirmation, and drove all the way to the property—only to find out it was completely sold out. Thinking it was an isolated incident, I booked another hotel through Booking.com, drove for hours, and upon arrival, discovered that it was also fully booked, despite receiving a confirmed reservation.

I booked with Booking.com a property managed by Sun Solution Rentals. It was advertised as a "Stunning 4-bedroom apartment" for $1,750 for the weekend. I booked it, my credit card was charged then my reservation was cancelled. The listing eventually disappeared. Booking.com has a support staff that speaks broken English, and I love that they keep saying "I hope you have a wonderful day" while they do nothing to resolve my loss. I'm not the only one, apparently Booking.com is one of the easiest booking sites for scammers to use. It's so frustrating, each time I call I start all over again describing my experience and hoping for a resolution. There is no escalation path, nothing.

Make no mistake, you are renting a bedroom inside someone's incredibly clean home. The refrigerator was full (not for our use), there were dirty dishes in the sink, and the much touted backyard had a large dog in it. The "grill" was filthy. The bathroom was full of shampoos and soaps, etc. for the owner's use. The bedroom consisted of a comfy king size bed, and dismal closet. There was absolutely no room to sit other than the bed. There was a dresser and a plastic 3-drawer organizer as a nightstand. The lock on the door could be easily opened with a little pressure. There was no private parking. Just street parking off of a busy street.

When I traveled through Thailand and Vietnam this was the only site I used. Always on point and when I had a issue they resolved it within a matter of minutes. When you're traveling abroad you want a company to have your back 100 percent and this site has you covered like a blanket. Recommend them to anyone traveling overseas. Mad SALUTE.

SCAM COMPANY!!! Worst company I’ve ever had to deal with. Agents yell at you, hang up on you, place you on hold for HOURS and STILL you will receive zero help. Reporting to the Better Business Bureau.

Booking.com is a scam. Paid for a 2 bedroom and could not get any info on access to the unit. Calling 888-850-3958 only gives you fake answers. They say wait until you get to the booking, if any issues call us back and we will take care of you. Never use booking.com.

I would give a zero if I could. I booked a room through Booking.com and I needed it changed. I needed the date changed and I was told my booking that the date was changed. I even had confirmation number at the price that I had paid which was $200 less than the price that I ended up paying today. I got to the hotel, they couldn’t find me and they maw the rate, their rate which was $499 is how much my card was charged.

I’ve made a reservation for a hotel for $462.60 and I had to cancel. Booking.com refuses to give the refund back in the motels. It’s out of their hands. I did not realize book comps not in the United States their offices in United Kingdom.

Called and made a booking. Could not understand a word they said. If you're from the United States I am from the United States and was making a booking in the United States. You think I would be able to talk to somebody in the United States. You won't be able to understand what they're saying. Cancel the booking. Was told that I'd get a full refund. They kept $100 in my money. I'm still trying to get it back. They won't give me a number for the US. It's hard to find a number. It's hard to talk to anybody in person. I wouldn't do business with this company ever again.

Yesterday I mistakenly booked at Country Inn Asheville. As soon as I walked in, the reservation agent said no dogs allowed. I explain that my dog is registered service animal with papers. They canceled my reservation and said refund would go to Booking.com. Booking sent message saying it would take 7 to 10 days to refund back to my card. I've been stuck in my car because now I didn't have adding funds for 4 days, which is what I paid.

I recently booked a hotel through BOOKING.COM. After arriving and over the course of several hours and several rooms I couldn't find a room where the air conditioner actually worked. The reservation people canceled the room (it was booked for a week) with no problems and said all I had to do was contact Booking.com and they would refund my money. I received several communications from Booking.com, including acceptance by the hotel of the cancellation, however Booking.com stil refuses to refund my money. They are crooks! They must be keeping all the money themselves as the hotel itself canceled the reservation, no problem.

I WILL NOT use Booking.com ever again, poor communication and difficult to work with. Through this site I booked a car, please read the following: Economy bookings says, "4.2.5 (of the cancellation policy) .. You may cancel your booking and receive a 100% refund within 48 hours after confirmation. The booking will be refunded to your E-Wallet in the form of Booking Credit. YOU MAY WITHDRAW IT TO YOUR ORIGINAL PAYMENT METHOD FREE OF CHARGE or use it as credit for future bookings". I cancelled our car booking 20 minutes after booking a car from NU company, I cancelled after reading the reviews about NU. (I should have read prior to booking.) After MANY attempts to get my refund to my, "ORIGINAL PAYMENT METHOD..", I was refunded $197.00 and NOT MY "ORIGINAL PAYMENT" of $226.02. There was NO mention of booking fees, and I still do not know why I did not get all of my money returned to my original payment method.

Made the mistake of using this website to book a room for three nights at an Embassy Suites hotel. The site said no cancelation fee. I phoned the hotel on the first night of the reservation to cancel the last night as the weather report was for an atmospheric river to begin days earlier with travel advisory of flooding so we would not be able to drive. I was told by the hotel that it was booked with a third party and they could not cancel it. After much time on the phone and many phone calls the manager of the hotel deleted the third night charge. I will never book through this site again!

I had made reservations and wanted to change my arrival date to a day earlier. They informed me that I couldn't change or modify my reservations and to contact the property directly which I did and they told me to contact the 3rd party back. I called booking back again and they told me the same thing so I informed them that the property couldn't do anything and I wasn't sure what to do. So I suggested that I would just book the early arrival day with the hotel directly but would like to change my check out day. Again they recited the no modifications etc etc.

No valid phone number to call in Australia - zero customer "support" despite 5 emails - just get an auto generated message every time. Completely useless. Have been charged hundreds of dollars for flights and have received no confirmation - nor can I contact anyone to request one. All the phone numbers supplied in their auto message require a confirmation number to proceed past the bot. COMPLETELY USELESS. Imagine being overseas and trying to get help. Zero stars is what they deserve.

Booking does NOT keep up with the modern times. Details regarding properties are felonious and inaccurate. All or most of their ills are because they will not upgrade their site to include screens, the very screenings they show, before you do business with them. It's all sell now, take your money and good luck to you on every front. Their staff are a bunch of children and unable to really resolve any issue upon contact. I would encourage you to use ALL CAUTION regardless of your previous experiences. What defines a scam, being able to take legal action? Fuggetabodit! You're screwed.

Booking.com is a joke. I was trying to book a nice place around Thanksgiving to spend time with my family. I set my dates, and was shown recommendations. I booked, and immediately saw the WRONG dates were defaulted. I reached out to the owner for a refund within 30 minutes, she ok'd, same day. I reach out every couple of weeks and it's a new story every time. "Oh, we forgot to actually push the refund through, it's going to take 7-12 business days." I am out over a thousand dollars, PLUS interest, because of this site. At this point, I'm contacting a lawyer. I'd rather pay him than thieves. DO NOT book with them.

WARNING: STAY AWAY. Biggest scam ever. I was going to Europe, they took my money and never booked the residence for me. I Had to book through another website and, beyond the inconvenience of not getting the place that I bargained for, they did not return my money after lying to me and saying that they would. If the website allowed me to rate them a zero or even lower, I would definitely exercise that option. STAY AWAY

Horrible experience dealing with them, customer service is not helpful at all. They tell you misinformation when you finally get ahold of them. I’ve been hung up on twice after waiting on hold for 20+ minutes for an agent. Don’t use this company!!!!

Beware of Booking.com car rental. I made a reservation for a car to be picked up at 9:30 p.m. I showed up at the airport counter at 11:20 p.m. The Avis counter was closed. I had to rent another car from Hertz which was opened. Next day I contacted booking.com and they told me they were going to cancel the reservation after verifying that I didn't pick up the car. I also call Avis at the number listed on the booking.com website but nobody answered the phone. When I came back from my vacation I contacted booking.com again and they told me that because the Avis counter close at 11:00 PM I wasn't going to get any refund. There is no mention on the booking.com website that the Avis rental car closes at 11:00 p.m. They kept the full amount for the car rental. I just couldn't believe it.

Updated on 03/13/2025: Despite my countless attempts to get a refund, this company has done nothing but stall. Every time, they ask for yet another document, a different format, a currency change, or they shift the blame onto the hotel—anything to delay the process. Now that they have everything they requested, they’ve simply stopped responding to my emails.

I have used this site a lot, but won’t ever again. Upon my last booking, which was last minute and nonrefundable, I discovered soon after that the description of the property being a hotel with a 24-hour front desk was COMPLETELY INCORRECT! When I could reach no one there by phone or email over a number of hours, I called Booking.com to complain and insist that I be permitted to cancel with a refund given their deceptive advertising of the accommodation. I was told that I could not without the accommodation agreeing to this. And was told that the “hotel” had 24-48 hours to respond to Booking.com‘s request for a refunded cancellation. So of course the accommodation did not respond to Booking.com, and I was then informed that nothing further could be done for me! The good prices are not worth having ZERO customer service from a company that takes no responsibility for misleading property descriptions!

The experience I had with Booking.com was awful!!! Do yourself a favor and don't use their service. I prepaid for my room and when I arrived the Motel 6 had no record of my paid reservation and refused to honor the booking. I called booking.com and spent 2 hours on the phone with customer care for them to do nothing except tell me that they don't have to give me a refund and hang up on me. When I called back and explained that I didn't have any more money they agreed to refund me my money, but it would take 7 to 12 days?! Ridiculous!

I’m we canceled our stay. The hotel refunded Booking.com 100% and booking.com states they didn’t receive anything which was a lie. I can also tell according to other similar experiences in Reddit. Do not book with booking.com. It’s best to book with another website or directly on the hotel’s website.

We have trusted Booking.com to present reliable, accurate property details. We rented an apartment for a month through booking.com. The property was nothing like described in the booking.com listing. Everything inside and out was misrepresented. Photos were staged, and other properties were pictured to describe the one we rented. Bed bugs were discovered a day after we arrived, the sewer system of the building ventilates into the apartment, causing an unimaginable stench that requires we leave windows open in the winter. I have lost trust in booking.com listing's and will not use them again for renting unless I can personally see the property beforehand. We are out $2500.00 with little hope of recovery.

I recently had a disappointing experience with Booking.com that left me feeling misled and frustrated. The platform's system allowed me to book a hotel under the impression that I was getting a specific type facility. However, after making the payment, I received a confirmation for a completely different quality place with a similar name. This discrepancy was not only confusing but also felt deceptive. The switch was from a luxury resort to an AirB&B. In another instance, I booked a room for two people, but after the payment was processed, I received an email stating that the room only had a twin bed. The reservation details indicated that the room could accommodate up to three people, but Booking.com informed me that if I wanted a bed for two people, I would need to pay an additional $90. This was not only inconvenient but also felt like a bait-and-switch tactic.

The hotel had an 8.1 rating and was actually a 2 and that's being a little generous. Booking.com promised a refund but now is trying to renege on a technicality. Spare yourself the headaches and use a service with verified reviews. It's a foriegn company with foreign support so they don't feel obligated to comply with the terms of service we are accustomed to in the US. If you have to deal with customer service you will get disconnected, lied to, talked over and ultimately be disappointed.

Worst ever company, won’t refund money for a room I didn’t receive, don’t return my phone calls and left me stranded in the middle of the night in Phoenix because they made a mistake. Promised me they would correct it but didn’t.

FRAUD!!! I made an hotel reservation on January 17th. Few hours into the reservation, I got an email from booking.com saying my reservation has been cancelled for unknown reasons. I called customer’s service and requested a full refund since the reservation was canceled by Booking.com. The rep assured me I’ll be getting a full refund within 7-12 days however, since I did not get an email stating this, I called back on the 20th and spoke to another rep who also reassured me I’ll be getting a full refund and in addition, offered me a compensation of 884 THB for the inconvenience. I received the 884THB but never received my actual refund for the reservation.

Booking.com does NOT play fair when it comes to canceling a reservation! Getting in touch with them via phone is impossible, and the emails are generated and they give you the runaround. You will get NOWHERE. At the end of the day, they win because you will NOT get a refund for a canceled reservation!!!! Awful experience. Will never use them again. Warn your friends!

Last year, I booked a hotel through Booking.com and was charged by booking.com and the hotel. I had to jump through hoops to get my money back from the double charge. It's ridiculous. I'm writing this review now because my mom also got scammed but they refused to give her money back. Twice is a pattern and yes, I'm angry about it. They get two stars because I at least got my money back.

Booking.com is probably the most deceitful of companies. Removing LEGIT reviews that are not infringing on their terms and conditions to make sure people still book because they make a commission fee on it. I will never in my LIFE book through them ever. I booked a hostel that had completely false advertising, completely different pictures from when I was actually on site. Absolutely appalling how booking.com handled this. No refund was also given. Be really careful when reading reviews. The actual hostel was paying guests to leave 5-star reviews. Never again.

I rented a car through Booking dot Com and got one from Easirent. I bought the insurance at the time I booked the car. When I arrived, Easirent wouldn't give me my reserved car until I bought another policy from them for 1 1/2 times what I paid when I booked. We fought and I called the police because all the customers in the rental office were getting ripped off at one point. Booking dot Com won't do anything about the rip-off.

They canceled my reservation the day of arrival and would not return my money. Was on hold for over an hour and then transferred to another representative. Had to explain the circumstances all over again to be put on hold again for over an hour while they call hotel.

Consumer Affairs, I am writing to file a complaint against Booking.com regarding a prepaid trip to West Virginia that I was forced to cancel due to a state of emergency declared by the state government. Booking Details:

Totally rip off site. I used them for a date in September but they booked it for the next day. When I tried to get it corrected they said that flight wasn’t available and offered me a flight 6 hours after my connecting flight will have left. Never use Booking.com.

I used this application for years until they royally messed up one. The problem is that the application is hard to navigate even for themselves, they do not store info and provide credit cards with inadequate info as well. I do not know if they do intentionally in order to desist or because they are dumb. Retrieving Either ways, I won`t do any further reservations with them and encourage the consumers NOT to book with this company.

They took my $1000 + dollar with no problem and now it been over a month with nothing. All they keep saying is wait. One agent even told me to call the airline myself. Which I did and the airline said they been approved my refund request. This has been a complete nightmare.

I made a round-trip flight reservation on Booking.com who is in partnership with Gotogate. Less than 24 hours later I wanted to change my round-trip flight to a couple of days earlier to extend my trip and was told by the Booking.com representative to call the airline instead. When I called the airline the lady told me she wasn’t allowed to change the tickets since I had purchased through a third party and that I would need to go through them in order to change it.

Booking.com is a complete scam website. Booked a hotel through their website and ended up receiving a refund due to facility issues (the hot water boiler was broken thus leaving the hotel with no water). The hotel Sonesta Suites in San Antonio confirmed the refund was sent back to Booking.com. When I called Booking.com they confirmed that they received acknowledgment of this issue however completely denied receiving the refund and held on to this refund denying to send it to me. I highly discourage anyone from using this site.

I had a very frustrating experience with Booking.com. The customer service was unhelpful, and my booking process was riddled with issues. Despite multiple attempts to resolve the problem, I was met with poor communication and a lack of assistance. What was supposed to be a smooth and easy booking experience turned into a stressful and time-consuming ordeal. I strongly advise others to be cautious when booking through this platform, as my recent experience has left me questioning the reliability and support they provide. It’s disappointing to see such a lack of attention to customer concerns.

My mother kept receiving spam mail about a special on rentals. She kept telling me about it because my car had a blown engine and I had been using Zipcar till I found a new car. I was skeptical but still booked for a week. The rental car agency told me I couldn't book with the card I paid for the booking with. Unfortunately they booked me with SIXT. One of the worst companies. A company I would never book with because of the stories I've heard. I called sixt and they said that they wouldn't refund me my money (3 different reps 3 long stories).

I BOOKED A TRIP WITH BOOKING. I NEVER RECEIVED A CONFIRMATION EMAIL. I looked over the information and I noticed the email had an error and was misspelled. I tried contacting Booking to get this error corrected to receive my confirmation but to no avail. The customer service takes you in circles and is a hassle to connect with. I tried a multitude of ways. Each way they suggested I contact them and nothing. Then I called a phone number I was given to call by customer service's email and was told that I don't even have a trip number or a phone number associated with my booking. AFTER THEY ALREADY TOOK THE $701.94 from my account. I sent a screenshot to customer service's email. No response yet. I wouldn't book with them again. I would not suggest anyone else to either. Cannot get a refund because they only allow 24 hours to cancel the trip. They don't help, and they don't make it easy to help yourself.

I booked a hotel in Dubai through your platform (booking **), but upon arrival on Monday, January 13, I found the property was at a completely different location than advertised. As a result, I was left stranded at 11 PM without accommodations, the night before an important business meeting on January 14. Despite contacting your toll-free line that evening, where your agent (Margarita) acknowledged the issue and assured me that my emergency hotel costs would be covered, I am now being informed that this reimbursement will not be honored.

If I could giving them 0 or a negative score they deserve a -6. Terrible experience, Terrible customer, if you wanna give your money away you're better off giving it to your local panhandler, or charity. This is definitely a site that is not willing to fix errors, even if it's on their end. They will take your money, and give you nothing in return.

Recently, I had a very frustrating experience with Booking.com, and I feel it's important to share this to warn other users. **Disappointment with Cancellation:** I made a reservation with the promise of free cancellation, which was one of the main reasons I chose the platform. However, when I canceled my reservation a month before the scheduled date, I encountered an absurd situation: after a month, I still have not received my refund. The company's support simply stated that I was not entitled to my money back.

They are scam artists. Booked me a hotel that wasn't possible to check into and told me I had to pay cancelation fees... I would give them negative stars if possible. Have already sent an email out to my 200 staff that anything booked through Booking.com is no longer accepted for expense reimbursement submission.

This has to be the Rudest Customer Service ever.... and they will NOT allow you to talk to a Supervisor.. I've spoken to 3 different Customer Service Reps and all 3 either made excuses for not allowing me to talk to a Supervisor Regarding a refund or simply told me NO.. Unbelievable!!!!

Never use Booking.com. It is a scam. I booked flights from Washington DC to Shanghai Pudong airport at Booking.com with $1,865. My flight from Shanghai Pudong Airport to Munich Airport on December 25, 2024 (1:55 AM) was canceled. I was supposed to transit at Munich Airport for Washington DC. I had not received any cancelation notice via email or phone from Lufthansa Airline. I had to spend another about $1,400 to buy a United Airline ticket to get back to United States. I tried to contact Booking.com for a refund but i but it was nearly impossible to reach. First their customer service email is not no-reply email and second, their customer service umber is in UK or EU somewhere. When I finally hold to speak to the customer services, they told me they would refund some portion of my ticket, but I have never received the refund. I was not able to get hold them any longer.

My boyfriend and I reserved a hotel in Kansas City, and I made sure I checked the address to reserve the correct one, and before I confirmed the reservation, made sure it was the Super 8 we always go to. When we got to that hotel, the desk clerk told us that she didn’t have our reservation in her system. Then she asked if we used Booking.com and we were like 'yeah, why?' and she stated they have been booking people at the wrong hotel. The one we initially wanted to book at was 'Super 8 Independence Kansas City' and the one we got booked at was 'Super 8 Kansas City.'

I booked flights from CVG to TPA, but since I wasn’t given a chance to upgrade to choose seats decided to cancel. I canceled within 24 hours, but didn’t realize that they assign a different code to each leg of the trip - the trip was listed as a unit, so I just took the first code and canceled it. Much to my surprise, the return leg was not canceled, and I didn’t find out until too late to cancel without penalty. Booking.com said it was the airline’s fault; the airline said it was Booking.com. I don’t know why they would give a single trip two confirmation codes in the first place, which is why I got into this mess. They refuse to acknowledge this, so I ended up losing my money. I will NEVER use Booking.com again.

Terrible customer service!!!! Avoid Booking.com! I asked them to help to change email address for my account as I did not use old one. They have created a new account instead. I wrote to their support line and they were sending me emails with request for confirmation number and date of travel. I replied that I was asking to help me to restore my account with updated email so then I will be able to book. But they kept sending me stupid emails with requesting for confirmation number to be served... If you want to book a flight or hotel you can check what are the options with this booking or expedia and then book directly with aviacompany or that hotel or car rental provider. That's cheaper. You will SAVE MONEY, TIME AND NERVES.

Worst experience ever, they should be charged with false advertising and scamming. I made a booking based on the pictures posted, the rooms were completely different and disgusting. Even Basic cleaning was not done.

I booked a room through Booking.com at the Rodeway Inn, in South Miami at 5959 Southwest 71 St 33413. The room was horrible. It smelled like a bunch of urine and feces was on the road. The bedding sheets had spot stains and the window shields was extremely dirty.. I advise front desk staff that I could not accept the room under those conditions. He then advised me that booking.com needs to send over something in writing so they can refund my credit card. This occurred on January 17, 2025.

Terrible company. Website shows offers about free airport transfers with hotel bookings and never delivers. Booking.com Rep claimed it was not valid but I know better and SCREEN SHOT all my travel bookings before confirming because the travel receipts you get via email do not list all that is promised on the listings. Clearly showed a free airport transfer was offered and my credit card company sided with me. If you MUST use this scam company screen shot everything they offer (room type, etc.) and contest with your credit card company. Easier to deal with your credit card than waster your time with these dumb ** “representatives”. Who are there to scam you. Hopefully the credit card companies will no longer do business with this trash firm and they go under.

I used this company for 2 decades. I never had a dispute. I never questioned a charge. Then recently an unauthorized charge of $2400 by Booking.com appeared on my credit card. I attempted to call customer service, but I was unable to get past the automated answering machine without an active reservation. Instead I was redirected to seek resolution through the online help center. I sent multiple messages through the help center. Each message generated the same automated response requesting that I submit "more info" about the disputed charges. After three days of round robin futile efforts, I called the customer service line again and bypassed the automated answering machine by entering an old confirmation number and PIN associated with a past completed reservation. The agent who took my call was not helpful. He could not clarify the charges and advised that he must escalate the inquiry up the chain of command for further investigation.

Booking.com are the biggest rip off artists. They confirmed a reservation for $670.35 and then charged me $978.99!!!! When I complained and cancelled, they only returned $825.92 and I have emailed them numerous times but they never answer. No way to get hold of them on the phone either. I will never use them again and I will tell everyone I know not to.

Booked a hotel for the first night in Maui from Maui Beach Hotel, it was confirmed, brought the print out of the confirmation with us. Arrived to find our booking was mysteriously cancelled for unknown reasons. We had to do a rebook for a higher price just to get into a lower quality room. The staff stated it was cancelled by Booking.com. After our return booking.com did very little to explain what happened and did not advocate for us with the hotel for a refund. $241.76 lost land $389 in new charges, good thing we planned on emergencies. Hotel denies, and sent a note that it was used and did not acknowledge we spend more on a second room in the middle of the evening.

I’ve been loyal Booking.com customer but not anymore. I booked an apartment in Dubai but never got to see it. Upon arrived I got in touch with apartment listing agent or owner. He collected all my information over Whatsapp app including passport copy. After 10-15 minutes waiting I’ve got a message that the apartment isn’t available, and I’m free to book something else. As well they told me I should send the cancellation request and they will refund my money. (I did send cancelation request right away)

Avoid Booking.com – Unreliable and Misleading Service. I had a terrible experience with Booking.com due to their unreliable booking system, false advertising, and incompetent customer service. Despite receiving multiple confirmation numbers for my trip (flight, hotel, and car rental), their system failed to recognize my booking when I needed assistance.

I made a booking with Booking.com. I had some issues with my accommodation and I am communicating with their support staff. Till last month (December 2024), I received good service. Recently, booking.com moved their support center to another country (from the accent of the support staff it is very evident). I called them three times today and the call dropped every time. Every call I need to explain everything from the beginning. This is a very bad customer experience. When I contacted them two months ago (in November of 2024), the call went to a different call center and the service was good. I am skeptical about recommending booking.com to my colleagues in USA.

I booked a rental property on June 13th of 2024, with the intentions of spending some down time with my family, including my newly cancer-diagnosed mother. Doctors recommended creating positive memories with her. Due to treatment, I had to cancel the trip but did so within the policy terms. However, Rentals United Property refuses to remit my payment of $526.37; they have gone as far as to falsify an ARN transaction number disputing that they have processed my refund, yet there is no evidence of such a transaction from the bank. After numerous phone conversations with Booking.com that lists them on their website, both agencies have failed to refund my payment, after promising that they would fine the property and compensate me for the funds.

In the course of arranging to spend a night in Salisbury, NC, my search turned up the best rate for the Hampton Inn was a pre-paid non-refundable room thru Booking.com. So I booked a room online and when I arrived at the hotel, I was informed that I had no reservation there. The hotel front desk suggested that I verify that I had booked the correct location, as they had encountered on a number of occasions, where guests who thought they had booked in Salisbury, NC had actually booked the Hampton Inn in Salisbury, MA. I found that to be so in my case, so I immediately called the Hampton Inn in Maryland and they were gracious enough to agree to a refund.

Booked 4 flights for a buddy trip that we take every year. Needed a name change which is allowed and easy under the by airline rules with a step by step process for 3rd party vendors like Booking.com. Called to start the process 2 months before departure. Paid the fee. Here we are 2 days before departure date still not done and they say they can’t do it because of Porter. Porter is blaming booking.com. They are blaming Porter. We’re out thousands of dollars as we had hotels booked and hockey tickets bought. Complete mess for a simple name change. Was continually promised it was being handled. Complete lie.

Booking.com is a scam, they have charged both me and visa for scam. Non existent charges and stays. In my humble do not use. Try Hopper, owned by Expedia, not perfect but no issues over past several years. Ken. Ps I would recommend to my sister though…because she’s a toxic awful **.

I booked a car rental through Booking.com in Florence, Italy. It was our first overseas vacation and I didn’t realize I needed an int’l driver’s license to rent a car. Okay, I should have known maybe. But instead of just asking if I had one while I was booking online, Booking buried it in the terms and conditions and then refused to reimburse. That’s just a predatory business practice. If they’d made it a requirement for the rental, I would’ve checked no and moved on to a different company. Instead I paid $300 for a car that I couldn’t rent.

Said I would receive a $630 Resort Credit. I was only offered a worthless coupon book. Spend $140 save $20. No response from customer service. Recommend booking direct. Anyone else want to start a class action lawsuit with me?

We booked accommodation in LA for 5 nights during a trip but had to cancel due to the recent LA fires. The hotel was content to cancel and refund us but Booking.com refused to action this. We sent over 10 emails and received unhelpful and belligerent replies, with no real support. We’ve been left stranded due to the fires and booking.com has taken our money - in the order of $3,000. We will take this to court.

I booked a flight through Booking.com, but the airline changed the flight time, and I had to cancel it. The airline did not charge a cancellation fee, but Booking did not refund me the total amount. You call them, and they say it is the airline, and the airline provides proof they refunded what Booking.com paid for the ticket. What a frustrating process because it is not written anywhere they will retain a fee in case of cancellation. Book directly with the airline to save money!

I’m a long time, Booking.com, “genius” Customer, and as long as everything‘s fine there’s no issues but if you run into a problem, there is no one you can call. You can write an email and they’ll get back to you within 48 hours which is not great when you’re in a country trying to get something accomplished. I needed to cancel a reservation and the hotel had already told me was at no charge because of huge storms. when I canceled online booking said I had to contact the hotel myself even though the hotel had put notes on the file for Booking.com.

I just deleted my Booking.com profile forever. I booked a small hotel in Puerto Rico for my husband, who was there on a personal matter, to spend a night. Upon arrival, there were deficiencies on the property. My husband didn't feel safe at the property and left to find a better accommodation. I texted the person in charge with a cancellation and refund request explaining the reasons why we left.

Never book through Booking. They will rob you and the prices always change when you book. Then they will charge you and when you want to cancel or get your money back, they give you the run around and rob you. Book directly at the site. They are NO HELP!!!

My initial phone call to Booking.com was good I was even promised a bonus after this trip was completed but not much details. When I made a flight change the adjustment was only made on paper and not with the airline. It would have been nice to know that my change had a $550 pp fee which I found out through my diligence. When we got home I tried to find out about my so called bonus and was told the two people I have been speaking with were off for the day. It is now 96 hours and I still can't speak to anyone about how I can review my 'account' or find out about this so called credit. What is probably a simple matter to solve for another company is being so mishandled by this company it is impossible to speak to someone of authority to just give me simple answers. Don't waste your time using Booking.com

I booked a stay for 6 nights at a Hyatt. I was quoted $152 a night. When I got the email itinerary it was $217 a night with resort fees, taxes and fees. I had 5 more days to cancel and I called tonight to cancel through Travel Pass which says I had until the 12th to cancel. Today is the 8th. This scammer from ** was telling me I had to pay several hundred dollars. They need to be shut down. This business is a scam. Do not trust anything they say over the phone.

Do NOT use this service. Made reservations for Woodbridge VA for a funeral and burial at Arlington National Cemetery. I was told they needed confirmation directly from the hotel to refund charges and I would hear back in 24 hours. Two days later I called the hotel and requested written confirmation which they provided. I was also told they were never contacted by Booking.com. I called Booking.com immediately after speaking to the hotel GM on the phone. This time they said they tried calling the hotel and no one answered.

Booking.com is not familiar with the hotels they represent. I booked a hotel via Booking.com and when I arrived it was a real dive, drug dealers onsite, and very unsafe. I felt scared just to drive through. I called Booking.com and reported this to them and instead of refunding my $150, they told me to take it up with the hotel! I didn't book it with the hotel, I booked it via Booking.com. They need to be responsible for the hotels they represent. Expensive lesson learned. I didn't even feel safe enough to go back and take pics. The property was run down, dirty, and very unsafe. The pics of the hotel that was posted on Booking.com are not realistic. They look nothing like the actual property. Otherwise, I would have not booked it there.

Booked this property in Kho Larn (Pattaya) for my fiancés birthday. Checked in and the property was filthy, damaged, ant infested. Spoke to owner, said she would refund, Booking.com refuses. Criminal.

We were booked in a home of which should have been condemned! It had severe flooding/water damage & painted over black mold. Pictures of home different color inside than booking photos. Cockroach infestation, dirty adult diapers left, drug paraphernalia & equipment left, garbage bag of dirty clothes left in home, 1 bed had no blankets, no kitchen towels or wash cloth, many animals wandering property & living under home, back porch DANGEROUS disconnected railings, nails sticking up & moves away from house, living room light so water damaged will barley light, huge air purifier in dining room to "help" with mold, vents in floor full of bugs, dog hair, cigarettes yet it's smoke free?

I had an incredibly frustrating experience with Booking.com’s customer service, which has left me questioning their commitment to customer satisfaction. I had $100 in travel credit that was set to expire on January 6, 2025, according to the email I received. However, their system claimed it expired on January 5, 2025, and the entire experience of resolving this issue was a nightmare.

It is my sincere observation that Booking.com has purposefully set up a customer service nightmare that is impossible to access. I tried to speak to someone to cancel a reservation due to hazardous weather conditions by calling their advertised customer service number. That number is more than a barrier that allows this company to take, and keep money while providing no service. Please--if you wish to deal with an honest company: STAY AWAY FROM THIS ONE.

Purchased a non refundable hotel room for the new year in NYC.. Purchased the insurance just in case... Sudden illness (one of the reasons) now I am told insurance won't cover me... When I read Insurance waiver it tells a different story.. After waiting 21 minutes on Hold and speaking to rep I asked to speak to manager and was hung up on... They said claim denied and yet never asked me to fill out claim or reason why, very disappointing. Room cost nearly $700.

Booked a house on Booking.com for a great deal. My card could not be charged because there was no place to add the CVC code. Tried 3 separate cards but with nowhere to add CVC code, it was not able to be charged. Messaged booking.com multiple times in over a 24 hour period with no response. Had to cancel. After canceling, I tried to book the house again, to see what would happen. There was a place for the CVC code for payment this time but the house was $1600 more. Sketchy. I did not book through booking. VRBO had the same house.

NEVER BOOK WITH BOOKING.COM: Booking charged us an augmented price and gave us the wrong room that doesn't have the accommodations that were included in the description. We weren't given a confirmation number making it impossible to be reimbursed or modify our booking. They stole more than 100$ between the difference in the rooms. Customer service hung up on us three times. Recommendation: If you find a good deal, book the room directly from the hotel asking them to match the price. They may even be able to reduce it. NEVER USE BOOKING.COM.

I had a terrible experience with Booking.com on 1/6/25. After receiving a confirmation to stay at one of their listed apartments, I arrived only to find that the accommodation was unavailable. Despite reaching out for assistance, I received absolutely no help from their customer service team. I was left stranded and had to book a new hotel at the last minute, which caused significant stress and additional expenses. The customer service was unresponsive and unhelpful throughout the ordeal. This is unacceptable for a platform that claims to provide reliable bookings and support. If I could rate this experience a 0, I absolutely would. Booking.com failed me completely, and I will think twice before using their service.

Booking until this time was actually pretty good. They overcharge on car rentals with hidden fees. On the app they tell you something and then they charge you up front then the car rental company charges that amount as well.

We used Booking to book a hotel and when we got to the room it was so nasty we could not stay and there were no other rooms available so we didn’t even stay at the place. The hotel gladly sent our money back to Booking to be refunded and Booking REFUSED to refund our money. When calling Booking to attempt to get our refund back we got charged for $71 on our phone bill because apparently they are based in UK. So we spent $140 on just trying to get out $250 refund and they refunded us $38???

I live in the U.S. and the site works great if I'm booking within the states. I always get the cheapest prices. But I used it to book my hotels in Japan and had a terrible experience. I booked hotels in 3 different areas of the country and each time my credit card was charged from a different area in Europe, so my card kept freezing because I only opened it up for travel in Japan. Booking.com couldn't tell me where my card was going to be charged next. I not only had to deal with the hassle of contacting my cc company each time but also booking.com to re-run my cards once opened. And I had a difficult time contacting booking.com. They want you to use the chat window that isn't even available on mobile or desktop! So then I spent an annoying amount of time troubleshooting the chat function - with no resolution - just to resolve my credit card.

Be careful using this site, they will take your money but not back you up if any issues with your booking. Our booking got canceled the day we arrived at the location. We had booked 4 months ahead. We arrived, after traveling 8 hours, contacted the renter and they told us that they had canceled the booking. I have tried many times to get this resolved and all I get from Booking.com is dead air! Good luck luck trying to get a live body.

Was charged $80 resort fee, then when I get to resort was charged another $80 resort fee. Resort informed me that they should not have charged me the fee. Will Not refund! Reserved a king bed room and received 2 double beds. Resort said beds are not guaranteed, but Booking.com let me reserve a king. Shady business!

My reservation was canceled one hour before checking time. I was traveling overseas and don’t have the local number. But once I contacted the property manager, he was utterly disappointed and rude. He won’t answer the call and just ignored my text. When contacted Booking.com just got an automated message saying that I needed to contact the property manager. Don’t use booking for the hotel. I hadn’t heard anything back from them nor the property manager. My reservation was canceled so when I tried to rebook the prices was much higher.

I meant to book a hotel for two nights, booked it for three. Called Booking.com immediately and told them I didn't want the third night. They refused to give me back my money for the third night I don't need. I will NEVER use them again!

I booked a nice condo through Booking.com in Punta Cana, but it was canceled on the day I was supposed to check in. I spent several hours on the phone with customer service, and the supervisor authorized me to stay at the same hotel where I had been staying in the previous three nights because they can not make sure that the available apartments in their website is actually available. After I came back to my home city, I communicated with them multiple times and submitted all the required documents. However, in the end, they did not honor their commitment to refund the difference - not at all. They asked the customers to bear all the inconvenience and costs incurred. I will never use Booking.com again.

I booked a apartment through Booking.com, the apartment was a complete scam. I contacted their customer service three times with no results. There is a man and woman living in the rundown house and when we asked about the apartment for rent, they pointed us to the wrong location. I had my wife and two children with me. The day after Christmas. Booking has still not respond to my needs. I lost 800+ dollars. I will never use Booking.com ever again and I advise everyone to follow my lead!

I made all my reservations for hotels (safe to say about 50 per year), plus some flights on their app and lately experienced really poor customer service, if we even can call it as such. They overcharged me in comparison to their own web page, but nobody returns with a reasonable solution.

I booked with Booking.com on 12.3.24, for a 2 night stay for 4 adults. I canceled 1 hour later. Booking.com only offered $177.45 out of $536.17. We contacted our credit card for a refund. We lost and never got our money back. Be careful for as booking.com is a sham.

Terrible, book directly if you don’t want to bleed money. Customer service is a joke, they make it extremely difficult to file complaints. No empathy, they overcharge by a landslide. Terrible service, make you wait for hours on the phone just to give you lame excuses.

I purchased a Freedom Fare on Porter Air through Booking.com. Paid over $500 in advance for full flexibility. I then tried to change my flight, fare was lower and readily available. They sent on to a chat (instead of allowing a straight switch) and then tried to gauge me by charging me close to $300 for the change - refused to refund me when I said I would cancel and book the lower fare direct. FF was bought so a change and refund could be possible without cost. Then said they could only offer a credit and no refund, refused to tell me how much the credit would be so clearly another gauge. attempt. I spent 3 hours back and forth. They deflected me. I called Porter who confirmed that the change could easily be done by - then lost the flights. NEVER USE BOOKING.COM for anything, they don't honor their deals. Take your money. And will gauge the consumer along the way.

Was Charged double for a room!! The hotel couldn’t do anything and it’s been a nightmare dealing with Booking.com. They promised me a refund but haven’t seen a dime and it’s impossible to talk to anyone that speaks English that I can understand.

Booking.com lied about the hotel refund for my early departure. The hotel sent me a copy of the email. What a bunch of crooks. Everyone I know on Facebook has been warned. Hope it doesn't happen to anyone else.

Booking.com is the WORST company ever! Booked a flight with them that I had the confirmation number and seat number for in the email. Upon arrival to the airport, I was informed that the information was never passed onto the airline. Please anyone who is traveling-DO NOT use this platform. They take no responsibility for this and keep your money like a bunch of thieves.

I wish I could give a 0!!! God help you if there is any kind of issue with your reservation! You will be on the phone for HOURS trying to resolve it with the person at the other end disconnecting you or telling you to call the hotel THEY made the reservation with then calling them back waiting FOREVER listening to an overused clip on repeat... problem resolution is NOT their strong point. Please save your time and energy as these folks are definitely not worth anything you think you are saving...

I want to give them NO stars! I stupidly used Booking.com to book an overnight stay at a hotel in My state. Realizing I put the wrong date in, I immediately cancelled. My credit card was charged 248.24! Now, Booking.com will not help me even though they said cancellation is free. Do Not use Booking.com! Book directly with the property!!

I loved this site until now!!! I booked a room for $169.50 at The Barrington Hotel in Halifax N.S. in July 2024. After a hard year, the one thing I was looking forward to was cancelled for an invalid card 3 days prior to my stay. There is nor was anything wrong with my card and when I tried to rebook the room, the price was DOUBLED and shortly after the hotel was unavailable. This is so very disappointing and a pretty scabby move for NEW YEAR'S EVE!!

I used Booking.com for the first time on 12.11.24. I booked a room where the website stated it had free cancelation in bold green letters. Within 45 minutes I realized I couldn't use the booking. I read my confirmation email that I received AFTER I paid and it stated no cancelations are allowed! Had to really search to find their customer service phone number. I called and the rep actually snorted and laughed and said, "Your confirmation email clearly states that cancelation is not available." I replied that, "I know what the email said but either your website is wrong or it is lying." Then the rep said that my booking was actually through a third party provider, which wasn't apparent while I was booking it, and that I need to take it up with the third party provider. I feel like it was bait and switch and that customer service is set up to keep your money. I am now disputing the charge through PayPal.

Used Booking.com twice and had a horrible experience. You cancel within the time frame and they say "refund will be 7 to 14 days." Been calling and emailing them. Spoke to the hotel and since it was through Booking.com, hotel has nothing to do with the cancelation. Going back and forth. At the end of this horrible experience, I lost my entire $246.50. Due to no communication between Booking.com and hotel. No matter what, they win. It happened twice. I'm done with them all. DO NOT USE BOOKING.COM. There are many others much better. I DO NOT RECOMMEND BOOKING.COM. They are fast to keep your money.

I used Booking.com to rent a car for two weeks. I paid them for Collision Insurance which they claimed was required. I found out later I DID NOT NEED their insurance. The car rental company charged me for additional insurance, claiming the one I paid for with Booking.com was not valid. Booking.com refused to refund the payment. Won't ever use them again.

I booked 2 hotel rooms. I didn’t pay for protection. The hotel shut down due to a hurricane. I called and asked booking.com what I could do without protection insurance. They said I could pay an additional $200 and then I would be refunded. I paid the additional money the Same day and they have never given me a refund. I not only lost the hotel expenses for both nights BUT they charged me $200 Additional dollars and they never gave me the promised refund. I will NEVER use or recommend this company again. There is also NO way to actually speak to a customer service representative.

Attempted to make a qualified cancellation. I have no pin. Sent to web site for pin. Pin not provided. In order to address via email or phone need pin. Several emails just continue to send me in this bizarre loop under the pretense of attempting to assist.

Don’t book!! Dates are changed even if you put the date you need or want! They are thieves!!! They refused to help you. They have glitches that have been going on for years and they refused to fix it because it’s more money in their pocket!

After using Booking.com for a few times I got a booking that wasn't honored by the hotel. I tried to call booking with no success. No one to answer phone calls. Please please. Think twice before booking with booking.

Booked a rental car from Booking.com. Received confirmation number, details and my credit card was charged in advance. We showed up at destination and no car was available despite the confirmed booking. After numerous phone calls, emails and web chats, still waiting for a refund on a car we never received but paid for...no alternative cars were available and customer service at Booking.com is the worst.

So far hideous. I booked a hotel room in San Jose at a very nice hotel in CA, Hotel Valencia, which is def a 4* plus hotel. I booked first through Booking.com and received a note that my room couldn't be guaranteed. I went to the hotel site and booked a room instead as they had a better rate than "booking" and I cancelled the booking through booking.com within 15 minutes. I put the room on my card. Booking did cancel my reservation, but I have yet to receive my refund. I am peeved about this situation. I talked to the hotel and they aren't affiliated with booking.com and AFFIRM tells you to talk to booking. I learned a lesson. Don't USE booking.com for any damn thing. Today is the 12/29, so it's been 21 days since we stayed at the posh Hotel Valencia. Meanwhile, booking.com still hasn't notified affirm of our cancel. They truly suck at this juncture. Hey BOOKING, where's my money???

There is no customer service at this company. It is a robot. The website is outdated, inaccurate and if you have any issues you will receive no replies aside from being directed to phone numbers with no answer. Book on any other platform. This is the only one I have had issues with.

This is one of the worst places to book anything through. I made reservations. I showed up to the hotel 20 minutes after the reservations and there were fees that were not listed for my pet per day and I was unable to stay there due to these fees that were almost $120. So I canceled my reservation when I got there and the hotel said it was canceled. Booking.com said it was canceled and I went to another hotel and was able to check in with my pet without all the extra fees. Then the next day $115 was taken out of my account by Booking.com. For what I never found out.

Absolutely horrible experience with Booking.com customer service. Two issues: 1). I never received an e-mail confirmation, which means I never received a confirmation and PIN #. 2). I needed to cancel my hotel reservation with them, well in advance of the timeline to cancel. Because I didn’t have the confirmation #, I could not talk with anyone via phone. Using their online customer service was just as frustrating. Every time I would work with someone, they eventually stopped communicating with me. When I tried to reply again to their last e-mail, I would get their standard e-mail asking for all details of the reservation again. Even when they finally acknowledged via e-mail my e-mail address was not accurate (somehow ‘noautoresponse’ was added to the beginning of my e-mail address, they would not help me).

I attempted to book a hotel on Booking.com’s website on my phone, but the screen closed out during the transaction. I received no confirmation of the booking. So I got on their app and booked it, where I received a confirmation. However, I needed to cancel my booking, which I did before the free cancellation deadline. I was charged for it before the deadline—over $1k! When I followed up on the charge, I was told that it was from another booking. When I explained the problem, I was told that I would have to contact the hotel, which I did, and cancelled the booking with them, but was told by the hotel that booking.com had to refund the money since they withdrew it from my account. But booking.com tells me to follow up with the hotel. I’ve been back and forth with no resolution or recourse.

My review is based on a painful experience I had during one of the stay I had at a hotel in Madison Heights, Michigan. The hotel staff was not supportive in my stay. I got unexpectedly cold support from Booking.com even though my stay was booked through them.

I have been booking my trips online for years. Finally fell for the TV ad of Booking.com Booking. Yeah. Well it is now Booking. H**lNo. I booked two different trips when I first signed up. First trip was horrible. The hotel had nothing setup for handicapped access even though everything for the room was listed as such. It was a late checkin so we struggled through it. When I contacted Booking.com about it I was rudely told I should have just called. SO I wound up leaving a bad review for the hotel on Booking.com's website. I also left a Google review and a TripAdvisor review. All copied and pasted the same review. Reviews all posted except for Booking.com. I inquired about the pending status a month after my stay. They said it must be an error. Contacted them another month later now I get no response. I can only guess that the national franchises help prevent 1 star listings. Did my second stay and that was my last with them.

We reserved a hotel via Booking.com in Honolulu, Hawaii, on both ends of a cruise (Oasis Hotel). The outside street noise was too much for us and the couple traveling with us. The morning after our first night, we canceled the rooms reserved for the next weekend. The desk attendant assured me that we could cancel with no penalty. Upon our return, I saw that we were charged $491.16, which was the full cost for the canceled rooms. After protracted communications with Booking.com, I was unable to secure a refund for the rooms which were almost certainly rented to other parties. Therefore, Booking.com pocketed almost $500 of my money without providing a service. This makes me feel as though I have been robbed. Will not recommend or use this service in the future - beware!

I would give a zero if it were an option. Horrible company!! They don't want to reimburse me for a reservation that never happened. They don't respond to my questions but send me emails for rewards, like I would book anything through them again.

I have booked several trips and rooms through Booking.com’s app. It’s a decent search engine. I won’t deal with them again however, because they would not advocate for me on a cancelled flight and cheated me out of more than $800. I recommend using other providers for similar services.

I booked a condo on Booking.com and they left me stranded with my 94 year old mother on Christmas day. Text chat said there was a mistake and said they tried contacting me. They did leave me a voicemail to call them back but nothing about a problem. When I tried calling their number you get a automated response that hangs up on you. What a disaster! Never again...they cannot be trusted. Terrible customer service. BEWARE!!!

This is a scam! I booked a room and now I can't check into my room, due to the fact that Booking won't release the funds and if I cancel they will take at least $11. This is a scam and I would tell everyone to pay at the property. Stop paying thru booking.

Their flexible ticket gives the impression that your ticket can be changed with only the difference in the fare. However, if you want to change to a lower fare, suddenly there is a cancellation and rebooking and you don't get all of your original fare nor a refund of the difference.

Not recommended to use. Booked house through them, paid and on arrival could not gain access. They had not informed the owner so it was booked out to someone else. Emailed Booking.com about incident but no response. Left high and dry out of town.

I booked a hotel room through Booking.com in September of 24. I went into the room, turned on the lights and saw dozens of cockroaches running across the desk. I turned around and walked out, went to the front desk and turned the key card in and told the clerk I would not be staying in a room infested with bugs. I asked they refund my money, which they said they would refund to Booking. com and I would have to get my refund through them since I used their app to book the room.

** Will never buy from Booking.com. ** This review highlights a glitch at Booking.com process. I cancelled my booking due to my father in law suddenly passed away. I cancelled the booking, and I got the confirmation that it was cancelled. But as I didn’t get the refund for few months, I talked to the property about the cancellation and refund and they mentioned that they never received a cancellation request, I shared their email here. Booking.com automated email said the booking was cancelled, seems like some issue with Booking.com application/ communication that the cancellation request was not sent to the property. Despite it was Booking.com mistake, they didn’t provide the refund or any compensation.

I made the hotel reservation on Nov. 13, made payment, and received the confirmation from both Booking.com and the hotel communication. On Dec. 22, which a month after, booking.com sent me a message "it was an price error, the binding agreement won't be honored", then my reservation was cancelled.

We were notified on Christmas Eve, the day we were due to check into our rental, that our stay would not be accommodated. Mind you, we were traveling from Mississippi to Orlando. The company originally only offered us a refund of $64, despite paying over $1100 for our stay.

Terrible experience trying to cancel a reservation with the property's permission. Spent hours on the phone. I typically do not write reviews like this. I will never use this service again. I fully recommend making reservations with the property and not a third-party.

Booking.com canceled my reservation then lied to me claiming the hotel had canceled. The hotel showed me where Booking.com canceled. Booking.com customer service made me call back 4 times after being hung up on rudely twice. I will no longer utilize their service.

I booked a car, driving over 40 miles, only to find out the rental company had no cars. Tried booking again, showed up, and again no cars. Why are you booking rentals when there are none available? A waste of gas money and time. Will not use Booking again.

I wish I could give 0 stars. I paid $500 four months ago and was turned away by an overbooked hotel. I have called Booking.com 5 times and I have been repeatedly told there is nothing they can do unless the hotel answers. The hotel doesn’t respond to calls or emails and Booking.com takes zero responsibility for this mistake. I would NEVER book through this third party again. It is a scam.

I have used this company for several years and the service was ok. I made lately a reservation and had some issues with the owner. I contacted Booking.com several times for over a week and no response. It's unbelievable!

You guys are horrible advertising a hotel and not telling people the pool is down and you guys wanna sit here and advertise it like it’s working nowhere on your website. Does it say at the Holiday Inn in Lima’s pool does not work but yet you guys are advertising it like there’s a pool that you can get into. You can’t get in the pool or can you get in the Jacuzzi so I’m gonna need a refund on my money because I don’t understand why you guys are advertising that the pool is up and working and why Holiday and it’s not advertising on their website that the pool isn’t working. Either you guys ruin people trips and ruin people's whole day and I will never ever, ever, ever book another room through you guys ever, ever again. The worst experience ever, ever.. just to take people's money right before Christmas and lie about what is available shame on you and shame on holiday inn of Lima

Don't call customer service! My brother called and they transferred him only to transfer him to the UK which ended up in a $126 phone bill. I will never do business with this company and will let everyone I know not to do business with them either. Ridiculous!

We had a room reserved at the courtyard Marriott in Carlsbad, our son was hospitalized, we canceled, vacancy rate was only 50%, between Marriott and Booking.com they screwed us, what a nightmare, these guys lie and are crooks.

Booked a room at Embassy Suites Scottsdale. The hotel called to say they could not accommodate my room I called to cancel through booking.com where the Associate was not helpful and the hotel didn't accept responsibility.

I host properties on Booking.com and other channels. I started 6 months ago and although the api connections with my property management software were not the best, I was able to get everything set up and running. The largest percentage of my bookings have come from them. The problem is it is impossible to get good service. I had a guest that has an issue with billing and I have contacted 6 agents, and none were able to answer a simple question. I understand having a security call back before discussing the guest to be sure they are speaking with the host, but they don't call back. I've been trying for 2 hours to say, "can you refund the guest the cleaning fee?" It should not be this hard. And is terrible service for our guests.

Liars and Thieves! Avoid, avoid avoid!!! The single worst experience I have ever had in dealing with flight bookings and that is saying a lot. These clowns make Air Canada look good! Full disclosure, this all started when I made a mistake and put my wife's married last name on our ticket (the legal process of changing her name hadn't caught up and wouldn't be changed before our flight) and when we realized we started the process of making the change. Unfortunately we were too late, which is frustrating but at the end of the day it was my fault. This is where it gets bad, a booking.com customer service representative named Sidesh told me that I should cancel my current flight and rebook another.

I paid for 8 nights through Booking.com. I left the next morning at 8am 'cause of all the people sleeping In their cars, no shampoo or soap, nobody at the front desk to talk to. I called booking.com customer service to inform them I left 'cause nobody was there to check me out. Long story short I lost 536.71 that I’m trying to get back. They have been no help pointing fingers at the hotel when nobody still after a week can get ahold of anyone. I’m disgusted with how they’ve treated me hanging up when I call. Would never use them again.

After paying for my room on the day before Thanksgiving we arrived at the hotel and they wouldn't take a cash deposit nor accept my cash app card that Booking.com took for the stay. We were left without a hotel room and slept in our car after traveling in it all day. Booking.com DID not refund our money and acted like they would after I filled out a ton of information yet they always had another thing for me to do and it never ended. Never got to speak with a representative and they were horrible about handle this situation. I would never use this site ever again. Very poor. They stole $150 from me, which was a big blow to me.

They sent me the email that I will get a refund for air ticket in 5 days. I never got money. I spoke three times with representatives and they told me "couple days more", "couple days more". Never again Booking.

When I made my reservation I noticed that they did "Price Match". I found a lower price and sent Booking.com all the information they requested to credit me. The information, link, and photo was sent 4 days before my stay. I never got credited, when I called I was told that they didn't get the information, then they said the information was not sent on time. Never again will I use Booking.com.

Earlier this year, I booked a room at a hotel in Turkey. Deciding to book was based on how beautiful it was, with gold accents throughout as well as the space of the room. When I arrived to the hotel at 2am I was told that room was not available anymore (after they’d charged my card) and that they had to bring me to another hotel. When I arrived the hotel looked like a large closet with a bathroom, not even half as nice as what I booked. At 3am now I had few options so I slept and left as soon as day broke. When I reported this to Booking.com they sent me through the wringer back and forth for a while saying they’d contact the hotel but ultimately denied a refund saying the hotel said it was fine. Why would you prioritize what the hotel said over the paying customer. I will never book with them again and urge you not to either! If anything goes wrong, they won’t protect you.

Beware: I have made hotel reservations through Booking.com. Upon arrival at the hotel I found that I had no reservation after calling booking.com and being hung up on several times, I made reservations at the hotel only to billed $250.00 for a no show. The booking.com staff is very unprofessional and refused to refund my $250.00, I provided documentation showing that I had to book directly through the hotel only to still have booking.com refused to refund me. In my experience Booking.com engage in deceptive practices and make unauthorized withdrawals for customers acct. Based on prior reviews this is a common practice for Booking.com. I will never book through them again.

I got a problem with my airline ticket booking. So I was not able to check in online. It took me a very long time to get help from customer service specialist. Eventually I needed to pay for check in in the airport. Of course nobody reimbursed me these expenses. And they were not included in the Booking.com initial ticket price. In the end of our conversation, the customer service specialist said she denies to answer further questions because other customers are waiting for her.

Booked a reservation and the surcharges which were hidden made the cost double what was advertised. I called various numbers--there was no way to cancel without incurring most of the cost of the reservation. I'm spitting mad, and will never ever use Booking.com again. Buyers beware.

I am absolutely LIVID. I booked a trip over a month ago, and less than 2 weeks before the trip "BOOKING.COM" emails me to tell me "oops!! Instead of $400 for the whole trip, it's $400 PER NIGHT....sorry about that". This is completely unacceptable. I was told my two options was to 1) Pay 4X the amount YOU people told me or 2) Cancel. It is UNREAL to me that a company can make a mistake (or blame it on the hotel) and not do anything to make it right. It was the FIRST and LAST time I would EVER use booking.com.

Vacation. NEVER book anything on Booking.com and never book a room in HA Hotel Lake Bracciano Italy. My wife and I traveled all over Italy for 6 weeks and have nothing but good things to say, except for this hotel. We were on the road and attempting to make a reservation through booking.com for this hotel. While driving, I filled in a reservation form, but made a typing mistake and my first attempt was declined because I entered an incorrect zip code number for myself. I corrected it and we received confirmation for 1 room. When we arrived at the hotel, the manager told us we BOOKED 2 ROOMS. It was my wife and I and we only needed 1 room. Why would we book 2 rooms? He said booking.com made 2 reservations and we needed to discuss with them but he was charging us for 2 rooms.

I used Booking.com to make a reservation at Hampton Inn for New Year's visit to Visalia. Unfortunately, due to unforeseen circumstances I had to cancel but had great difficulty doing so. First, after contacting Booking.com said they would contact Hampton to cancel (later found out that they did not). In addition, since I contacted Booking.com after the cancel with no charge period, they said they would contact Hampton Inn and ask for exemption of cancellation fee (later found out they didn't). When I called Hampton Inn they said they were never contacted by Booking.com for the above two incidences and that my reservation was still active, so I cancelled them. In talking to Hampton Inn, it turned out that their rates made directly with them were not only cheaper and their cancellation policy was much better than Booking.com. Lesson learned, book directly with hotel (Hampton Inn) and take out the middle man (Booking.com).

Booking.com was absolutely awful, a complete headache that I wouldn’t wish on anyone. I booked a hotel room the night before a surgery. My surgery was postponed and Booking.com told me I couldn't shift the reservation because I prepaid. I’m already going through a stressful time and then this on top of it all. After I spent my emotional energy on reacting to their unforgiving policy, they agreed to make an exception but the pain didn’t end there. They cancelled the reservation but it was stuck in some fourth party and the hotel still showed an active reservation and planned to charge me for it. I called Booking.com again and they refused to help me. I finally message the hotel directly who showed grace for a situation I had no fault in. I will never use Booking.com again and don’t recommend it for anyone.

I thought I’d use Booking.com to get a safe and troublefree booking experience. The home owner wrote 2 months later to cancel. Booking agent told me they would help me find another place at the same price but that,s as far as they went. I lost hours of time spent searching and of course, prices had gone up. They sent me a cancellation email ending with "ENJOY YOUR STAY."

So my family had an emergency and we had to check out a day early which the hotel manager was fine with. And so when I called Booking.com to let them know in hopes I may get my last night refunded back to me. They had put me on hold to contact the motel which in turn they said that yes we left a day early so then booking.com would be able to refund me the last night. I waited a couple days and noticed nothing was put back in my account. I called booking.com and they said I had to contact the motel for a refund so when I did that the motel said that I needed to call booking.com for the refund. It seems I was getting thrown back and forth. It even shows on my past bookings on the site that it was changed to only the 2 nights not the third.

It is not what it used to be. They went from a UK company to a Denmark company — with customer service that used to be great, now unhelpful and difficult to reach: an hour on the phone. Car rental adjustments are impossible once you book. DLW is by a 3rd party company that you have to deal with for any resolution. Cheaper, easier, and safer to book directly with car rental company. Still good for lodging, but the company is not as reputable as they used to be.

I have been waiting over 20 days for a refund for a room that was unsatisfactory. Booking has hotel rooms listed that I wouldn’t allow my pet to sleep in and they don’t value their customers. I have been given 3 different time frames for when I was supposed to receive my refund and still haven’t received it. I was just transferred to a manager who hung up in my face after I told her I was not satisfied with her resolution. Booking is a complete joke.! Save yourself some time and just book through the hotel site itself.

Try to avoid booking air tickets with Booking.com, they don't even obey US laws related to refunds. They partner with the worst customer support company Gotogate. US law says: 24 hour grace period for cancelation flight ticket if purchased within US. I contacted within an 1 hour after booking a ticket with request to cancel/change once I realized I made a mistake.

Had a reservation through Booking.com for Hilton Embassy Suites. I called two days before my arrival to confirm and was told my reservation was canceled. Booking.com showed my reservation as confirmed and not canceled. Spoke to customer service who contacted property directly. After waiting on hold for almost 20 minutes I was informed the hotel did have my reservation canceled and would not honor the confirmation with Booking.com.

We booked a room through Booking. Once we arrived we had busted water pipes and cockroaches and no heater, we called booking and explained the issues to them. They said give them 24 hours each time I called so the 3rd time I called I told them I wasn’t excepting their 24 hours again… In the end they only refunded us 15%.