Booking.com Reviews

I was charged a service fee of $100 on a room that was $139.00. When I called to complain, I was told that I would have to contact the hotel for the refund. I contacted the hotel, Marina Inn, San Leandro, California and they told me that I would have to contact Booking.com. What a runaround. The Refundable fee was never refunded! I never received the $100 credit I was due.

I booked a hotel on August 29th for a stay on 10/25 in Tampa. I received a confirmation email and follow-up emails about my trip. My friend who I was going to be traveling with try to call the hotel to see if we could drop our luggage off early since we were flying in early. There was no answer. We ended up looking on Marriott site and found that the hotel was not open for business. On October 24 I called Priceline in the morning and was told to call back because there was nothing she could do. I called back 3 times after that and spoke with multiple agents and escalation agents and was promised that I would get a hotel for Fri 10/25 and they were having a hard time reaching their partner. I was told to call back before my flight at 6 AM to speak to someone to get a hotel.

I asked a simple question. Could I use my AARP discount for a hotel rental through Booking.com. Not only would no one answer my question, but I was REPEATEDLY hung up on when I asked it. And that was after being on hold for extended periods of time. I will NEVER use Booking.com again, and the hotel that I booked through them advised me against using them as well!

Extremely dissatisfied with the outcome of my hour call. When Booking.com makes over $21 billion for monthly revenue you would think $70 for a long time customer who books frequently that had an awful experience would be acceptable. Hotel was infested with bedbugs and roaches and no reviews regarding this.

This past weekend My fiance and I booked a resort hotel with Booking.com We stayed at the Paradise Point Spa and Resort in San Diego CA. For one night it, cost $353.92. I booked what I thought was a really nice bungalow facing the bay. It was pet friendly and looked really relaxing. I got to the resort to check in and to my complete surprise they started adding hidden fees. my $353.92 room had an amenities fee for $46.00 and a parking fee of $46.00 + a pet friendly fee of $150.00 and a security deposit of $499.00. I couldn't cancel my room because booking.com had a no cancellation policy. So, I had to give them almost $1100 dollars to stay there for 1 night.

Used the Booking.com taxi service for a ~$425 prepaid taxi from Ravenna Italy to Venice after a cruise. Driver never showed despite assurances he was en route. They agreed to get a Uber driver and cover the cost. Then said there were no Uber drivers willing to make the 2+ hour trip. Left stranded and had to pay a taxi driver onsite for an extra ~$125. Got there over 2 hours after I was supposed to arrive. Booking.com said they’d eat the difference (they did refund the $425). I’m now 2 months later fighting them for the $125 they promised, and it’s just excuse after excuse. Totally unreliable and I’ll never use them again.

Booking.com/Owner, Charging a False Fraudulent Commission Invoice Bill unwarranted payments. I am Disputing the Invoice ** -US$421.79 charges since March-November 2024. Booking.com is Prejudice towards in supporting Guests' Bad behaviors & terrible Conducts. Booking.com refuse to support the Owner and their property. The customer service number is only reachable for the guests and Owners has to email, no Human Contact. Booking.com made my Vacation Rental Closed/Not Bookable. Booking refuse to give me the Opportunity to explained and do a Thorough Investigation.

I booked a room for the first time through Booking this week. I have 3 workers who traveled out of state for a job and Booking.com seemed to have the best rates this time. Well the room I booked apparently doesn't even exist!! I booked them in a room with 2 queen beds and a bonus room with a tv and sofa, called a quadruple room with two queen beds. The hotel doesn't have any such room. So now I have 3 men and 2 beds meaning 1 guy is stuck sleeping on the floor for a week.

This software is so difficult to use. Nothing is intuitive and it takes forever to accomplish anything. Forget about getting help via customer service, that's impossible. The one time I did get someone on the phone, they said they would do something and never did it and cost me over $60. I would be happy if I never used this software again -- I really can't believe how bad it is.

After 8 mths still waiting on a refund due flight time changes and still no refund. They are blaming on the airline the airline says it on Booking.com. I have been trying to work with Booking.com for this entire time. All I get is pretty much we let you know when we know. My words not theirs but that is the feeling I get.

Booking.com are the worst people to deal with. They are very unprofessional. In the three days I have been dealing with them they have hung up on me over 15 times. I was told because of the problems with my stay at the motel and I booked through them I was entitled to my money back. Now they are saying that I'm not getting my money back. This all happened in a state of emergency in Florida during Hurricane Milton. I feel like they are holding my refund hostage. THIS IS THE FIRST TIME I HAVE USED THEM AND WILL DEFINITELY BE THE LAST TIME.

Don't use Booking.com. They are deceptive. I booked three rooms with them. One person was too sick to go on the trip. When I booked I took note of the no fee cancellation policy but when I tried to cancel one of the rooms they said the rooms I booked didn't qualify for perk. They are not located in the USA and have no accountability. Also, I was redirected to them from the hotel page I started on.

I used Booking.com for my recent trip and several hours before I arrived at the hotel I used booking to add an additional night because I was a day early. I paid my additional $158 and when I got to the hotel they said I didn’t have a reservation at all. Tried reaching out to booking and there NO ONE to call, and every line kept asking for some damn booking number but the only thing they gave me was a confirmation number??? Only person I could get a hold of was a rental car guy who said he would transfer me and then the line cut off but before that happened he ALSO asked for a booking number and even told me where to find it and I can tell you with 100% certainty that there was never a booking number in any of the 5 emails they sent me or in the app and that I think it’s a ploy to get people off the phone cause you can’t get through to a real person without a booking number.

Will be the last time using this site due to not looking out for customers and partnering with scamming companies. You might want to read reviews on Fox Car Rental. Unfortunately, I didn’t since it was recommended by site. Horrible.

I live in USA and I was traveling for business. While in Dubai using my Booking account I booked a car rental in Auckland NZ. I was quoted in the range of $350 for a five day rental. When I return to USA and I look at my credit card charges I have a car rental charge for $1008.08. Even though I used my USA based account and was quoted in USD for the car rental Booking charged me in AED the local United Arab Emirates currency. What is more frustrating is that I was charged about $650 more than what I was quoted. This leads me to believe that Booking will charge nearly three times more for the same rental a person booking form UAE compared to a person booking from USA.

Please consider another booking website. Do not use Booking.com. Customer service is horrible.. Customer service reps are unwilling to refund your money when a property is misrepresented. Very difficult to get in touch with anyone and when you do they are overseas and don't properly speak English.

Appalling customer service. We tried to book a hotel, went through the whole process and hit pay. It tried to process and after over 10 minutes we exited as there seemed to be an obvious problem. We never received a confirmation email or booking number. We tried to call booking.com but, since we had no booking number we could not break through to talk with an actual person. Again, we tried to contact customer service but without a booking number we couldn't get anyone to respond.

I had a saved search on Booking.com and for some reason booking.com changed my search to the day before and I did not notice until I made the reservation. I contacted them 2 minutes later to cancel because their website changed my search dates and they said I would be contacted in 24-48 hours! But the reservation was for the following day and I needed to cancel it asap because we would not even be there. I called and they told me they would have to contact the property. I also contacted the property and they reached out in ITALIAN AND 14 hours Later saying it was too late because it is the DAY OFF! Obviously it’s the day off, that’s why I contacted you immediately!

Booking.com is using foreign customer service reps so as to avoid the regulations of doing business in the USA. They also misrepresent the policies of the motel chains they allegedly serve. STEER CLEAR OF BOOKING.COM!

We booked a 7-day vacation in Cancun at the Azul Beach Resort through Booking.com, specifically for our daughter’s 16th birthday Celebration. However, our booking was not honored, and we were instead "dumped" at a different Resort. After being shuffled from Resort to Resort, the Resort we finally got was not of our choice and was clearly a downgrade. When we told them that we would like a refund since we didn't approve of the resort they refused so it was almost a hostage situation we were dealing with in a foreign country which was very scary for us as a family.

Booking.com has been very unresponsive to our request to remove a review of our home that uses profanity and makes false and defamatory accusations. We have read their policies for posting reviews. Their policy expressly prohibits reviews that uses profanity, false accusations and defames the reputation of the property. We have listed our home for numerous years on AirBnB, VRBO and other channels and have numerous five star ratings. We will not be using Booking.com any longer.

The worst 1 piece of soap. No one at office. No rest. Snoring neighbors and thumping all night. It's the hotel, not so much Booking.com but I wasted 130 dollars to get some rest. 4am still trying. No ice. 2 towels. Movie channel scrambled. The smell omg. It's like throwing money away. I feel that's what I did. Just threw it in the trash. You can't fix that feeling, it stays with you.

I booked 2 rooms at the "Four Sails Resort" hotel in VA. Beach. in early Sept of 2024 through "Booking.com". The rooms cost me almost $1800 together for 5 days. I traveled 9 hrs driving from Ohio with my family. The stay was a disaster from the moment we arrived. None of our rooms were ready, the door leading to the beach and boardwalk was broken, the whole hotel smelled like cigarettes and **. The cleaning staff was incompetent, as well as the front desk employees. The accommodations were disgusting, with broken beds and appliances, piss stained mattress, torn carpet, damaged dangerous floors, broken jets and exhaust fans in the bathrooms, one elevator that was broke down two of the five days we stayed.

Booked a hotel in Mexico through their site. I received confirmation and shortly after got another email that the hotel could not accommodate my reservation. I called the hotel they confirmed they could not accommodate in any way. My reservation was free cancellation and I was only supposed to be charged at arrival which is irrelevant since they could not accommodate the reservation. The hotel said I needed to contact booking to make sure I wasn’t charged. I went through Booking's cancellation procedure. I was later charged directly by the hotel. Booking had been no help in resolving this. They tell me to call the hotel, the hotel tells me to call booking. Spoke with booking again. They said they were waiting for the hotel to respond to their refund request (never should have been charged).

My Booking.com account was used to book accommodation on a city I have never visited. I have authentication processes setup for my account and was not informed of any login in another location or a breach of my account. The booking was made under a name different to mine and nothing was flagged. When I realised what had occurred I reported the incident. I did not and have still not received any assistance with the fraudulent booking and I reported it 1.5 weeks ago. When I received poor customer service from the accommodation provider over the fraudulent transaction I made a review. Booking.com deleted my review and stated I didn’t stay there so my review isn’t accepted.

I had booked 2 separate rooms both at the same hotel in San Diego, CA. I called the Hotel direct to double check the rooms, they only had One! Booking had booked the other room in another Hotel. I was able to change it. When I arrived to said Hotel, they said Booking had cancelled both reservations. I was lucky that the hotel had rooms. This is the second time that they had done this. I will NEVER use Booking.com again.

Do not work with these people. If you want to check rates do so but call the hotel direct. I had a friend who had to evacuate from Florida. I made a room reservation for her and canceled within a half an hour. The hotel released me from the obligation but Booking.com will not send the money back. They may be the worst company I have ever worked with after 40 years in the hospitality business. They are cheaters. They steal your money and you cannot even get through to them on

I would never book through Booking.com again . It is okay if everything goes fine but if there is an issue like we had to cancel our whole trip because my husband was hospitalized right before we were supposed to leave. Most of the hotels were better than this site was and offered me credit at least. Booking.com is difficult to get in touch with and wants you to deal with the hotel, and then when you figure it out with the hotel they say they are lying and you won’t get your credit and tries to make you pay a cancel fee from $300- $500 on only 2-3 night stays. Horrible company and is only looking to make $ off of your misfortunes.

Horrible, Please don't trust them with your travel plans. They would ruin your experience. Just take note of all the one stars. It should tell you all you need to know. The people they use aren't train well enough to deal with any problems that the computer system they are using will tell them. If they can't see it on their computer as an option they can't help you at all. You end up having to call your accommodations yourself, after you cancel your reservations with them. Make sure you get full refund because they can't seem to take care of problems that your Hotel or Airline could easily take care of within 20 minutes of contacting them.

Got charged a $100 fully refundable deposit that was not refunded! When I called the woman and man that I talked to were very rude and completely unprofessional! Never received refund and I will never use them again or recommend them to anyone! If 0 stars were an option that's definitely what they would receive!

I decided to spend some time in Brazil this past Summer and I booked and paid not only for my flights but also for a hotel through Booking.com. Before traveling I checked with the hotel in Salvador and to my surprise there was no hotel room booked in my name. I was furious! About my flight: There was nothing wrong with my flight going to Brazil. Everything checked.

Our experience with Booking.com has been extremely disappointing. We booked a hotel with a free cancellation policy for July 2, 2024, and canceled well in advance, following all required steps to secure a refund. However, as of November 11, 2024, we still have not received our money back. Initially, Booking.com claimed the delay was due to the hotel, but later promised they would handle the reimbursement. On our most recent call, they stated they’re "investigating" and will update us when the investigation is complete. It’s now been four months, and we’re exhausted by the lack of communication and clarity. Booking.com's process has been confusing and inconsistent, making an already frustrating situation feel like a nightmare. We hope this review helps others avoid a similar experience.

I recently had an extremely frustrating experience with Booking.com. I needed to change the date for a hotel reservation, and despite following all their instructions, I found it impossible to do so. Booking.com claimed they had contacted the hotel on my behalf, but after reaching out to the hotel myself, I discovered they had never been contacted at all. This led to a stressful, time-consuming back-and-forth that should have been handled easily by their customer support team. In the end, I was left feeling misled and ignored. If you need any flexibility with your booking, I would suggest looking elsewhere, as Booking.com’s customer service did not meet even basic expectations in my case.

I will never use Booking.com again. I have been fighting for a hotel refund for three months now, and nobody wants to take responsibility, including Booking. We showed up at a hotel in India to discover it was under construction and definitely nothing like the reviews portrayed on the booking.com website. We immediately checked out and demanded a refund. The manager has refused.

I would avoid using Booking.com overall. Terrible experience. Was attempting to cancel a reservation at a Country Inn & Suites by Radisson, Topeka West, KA. Was told by the hotel only booking.com can cancel or change dates. I emailed two different emails both were dead ends. Finally an email responded to me with a phone number so that I am able to cancel my reservation. Unfortunately I ended up with a fraudulent call. The supposed representative Rodger forced me to buy two Xbox gift cards in order to cancel my reservation. At the end of it all I had to ask my bank to dispute these charges totaling the amount of $1,500. I don’t wish this experience on anyone else and I am definitely leaving a review on any platform I can. The fraud number is +44 20 33202609 and also is +1 (770) 744-2294.

If I could, I would rate Booking.com, a -5 (minus 5) or at least a ZERO. They get a 1 rating because it is the lowest rating here. Their customer service is atrocious! I purchased a vacation trip through Southwest Vacations, operated by booking.com, for a relative's birthday. Due to an incorrect email address given at the time of purchase, booking.com refused to resend the confirmation email to the correct email address. I communicated with booking.com for three (3) days, sending and replying to at least twelve (12) emails and gave booking.com all the information possible, short of my credit card number. Even with all of the information I gave them as a purchaser, booking.com refused to resend the confirmation email, citing "security reasons", which is ridiculous as I purchased the trip.

This is absolutely the worst experience I have ever had with a booking website. I know not to use any more third-party when it comes to booking especially Booking.com because I have a family death that just occurred and they keep telling me that I am unable to cancel my reservation because of policy, but you know who puts a timeframe on death and the fact that they said that it is nonrefundable and that it would have had to been canceled three days ago, but the death just happened today is absurd so just so I do not lose out on my money that I work so hard for to give to anyone for free because I have children and bills to take care of. So the only two options that Booking.com customer service representatives gave me were either keep the booking and or cancel the booking at full charge. Meaning I would not be refunded a dime of my money just to cancel so I won’t ever use this Ponzi scheme of a business for booking again.

I cancelled a reservation within the free cancellation time frame. It has been 39 days and I still do not have a refund. I have called multiple times and get no assistance. Never had this issue with other vacation rental companies.

I'm very angry regarding this booking. When I made the referenced reservation through Booking.com, I received a communication stating my reservation was confirmed and my credit card account was charged. Subsequently, I received a text message from Summit Mountain Rentals stating that my reservation was not confirmed until I complete a rental agreement. The rental agreement included a picture of my driver license, a photo of myself & my credit card information. This is outrageous to request this IDENTITY information online. I don't know who these people. Who would be dumb enough to provide all their identity information along with their credit card information and RISK THEMSELVES TO IDENTITY THEFT.? Why didn't you ask me for this agreement prior to charging my credit card. This is no way you do business. If this is the way you conduct business, then close my account. I will await your reply????

The worst experience of booking I’ve ever had! They made a deposit charge during the booking which was supposed to returned to me. After it was not returned I called they told me it’s the hotel and I need to contact the hotel after I did that it was figured that the charge was in fact done by Booking.com and they can’t find it or recognize it, I’m in back and forth mails calls and messaging for 2 months now, didn’t got no answers yet, not the money and I haven’t even went to the vacation yet.

Do not EVER list your property with Booking.com. They outsource customer service to some other country and keep you holding forever if there are issues. In my case, I never activated my listing because I had seen mixed reviews. Booking.com automatically activated my property for rent without my knowledge or consent! Then out of the blue, I get an email that someone booked my property and would be showing up tomorrow!! I only use other more reputable sites like Airbnb on occasion and I live at my property!! Totally unacceptable!! I called Booking and cancelled the "reservation".

I had booked a hotel and never received the confirmation email for the booking. I ended up needing to cancel and because I did not have the pin that was only available on the confirmation email, I could not call in and cancel the trip. The AI they use requires the confirmation number and pin in order to talk with an agent. Even when trying to use the email/chat feature, if you don't have the PIN you can not actually get through to anyone. I tried calling every phone number provided and could never get through with a live person. The only way I could even get the confirmation number was to call the hotel I had booked through Booking.com. The hotel could not or would not cancel the reservation and now I am just losing money on a room I can't use because of a storm in the area. This is a completely unfair and bogus one way process. They are glad to take your money but do nothing to help when there is a problem. I will never use Booking.com again.

Booking.com overcharged me on every of my booking, claiming a 'fully refundable' policy within a certain period. I booked five accommodations for seven people next year (10 days) in Japan, but cancelled and switched due to better options. Believing changes were free, I found Booking.com didn't refund the full amount for my remaining booking. Customer service blamed it on the exchange rates and my bank, yet I've had no issues with Airbnb and Agoda in the same situation. I hope others can learn from my experience: avoid immediate bookings and payments, or consider skipping Booking.com altogether.

Please be aware of this company. Their customer service representatives give out false information about the facilities that they are booking. If you don't know definitely where you are traveling to, don't depend on them for factual information. They are very unprofessional and they lie amount the hotel's accommodations. Buyer be aware!

I made a booking last year and the booking had changed so when I called Booking.com they told me to pay $179 to have my booking fixed and that the money would be applied to my balance. I have called customer service, provided bank statements and written several times. This has been going on since May 2024 And now that my booking is in the past I have no way to contact Booking.com. I can’t call them or write them. It is almost impossible to get a hold of them.

Do not go near this company. They are disreputable. List properties that claim to have 'fold out bed' or 'sofa bed', then try to charge extra when you get there. The same property had no heat/hot water for 1 whole day & extremely argumentative management. Then refuse to refund for day with no power/hot water. Booking was of no assistance with this.

This is a totally unreliable site to book hotels, rather it could be very dangerous. I booked a room in Brazil using this website with payment due at the hotel. After few days I received some e-mails along with a link from the hostel via Booking.com to make payment via credit card. I called booking.com customer service to verify and I was told that I should make the payment using this link. However I sent an email to the hotel to verify if they have sent me this link with the email and I was informed that they never sent any emails or asked for payment and the emails I have received are spam. I called back booking.com to report this, and they said they will investigate it and report back which they never did. So be careful when using this website for booking anything, better avoid them.

I had a horrible experience with this company and when I asked for a refund they keep saying, "We are waiting for the hotel to refund us so we can refund you." That’s not how a company works. It’s supposed to be refund the customer and then go after your money for yourself. I walked into a biohazard nightmare when I went to this hotel. Urine and hair in the bathroom, the sheets weren’t clean, etc. then went to get another room and that one had black mold and smelled of dog. It was disgusting.

They sent people to stay at my place and didn't pay. Refused and told me I had to collect the money from the customer. I have been dealing with the other companies that do rentals and I have not been asked to collect by any other companies. I'm not going to advertise for any of them but I will say Booking has done their last business with me.

Southwest Hotels – Booking.com, the “Invisible” partner, and the Blame Game: Suggestion: NEVER, EVER, prepay for any service through Southwest Booking.com (“Southwest in partnership with Booking.com”). Even Hurricane Milton closing your airport (TPA), causing the cancellation of your flight - rebooked, cancelled again, rebooked again - till you finally lose power to your home, and not being able to make your reservation is a valid reason for cancellation of a prepaid reservation.

Horrible place to book. The manager Osama is terrible. I had a horrible horrible horrible experience. They would accommodate me when I made a mistake. They kept my money and refused to change the date or do anything to help the situation. I was hung up on twice by them. Unprofessional. Poor customer service. Stay away!

DO NOT USE BOOKING.COM. Not only did they book me into a room with bed bugs. But they only gave me $20 back. This is totally unacceptable. Use any other site not booking.com. This company does not care about your health or your well being. Buyer beware!

I tried to make a booking yesterday thru Booking.com. It did not appear that I was successful and I did not receive a confirmation number or email. There is nothing in my booking.com account. Today my credit card has a charge from Partners in Booking BV. I contacted the accommodation and they have a reservation for me booked thru Agoda, which I have never knowingly used. Accommodation could not give me details re cancellation as it is up to booking agency. I booked it knowing I may have to cancel but now don’t know the date by or who to cancel with if I need to. Also no details if there are problems.

Warning!!!! Beware. Do not use Booking.com. Did a reservation. Went to the hotel. They said they didn’t have a reservation. Tried to book again. They took money off my card for the second time and I still don’t have a hotel to stay in.

My experience with Booking com was fantastic. I had booked a place that was no longer available and the management tried to place us in an unsuitable alternative with 24 hours before the trip. I contacted booking com and they quickly acted on our behalf. They cancelled the original place and relocated us to an amazing apartment that was over double the price. A cost covered by booking com. Their communication was excellent. Later, I requested a date change for another place because of the torrential rain in Spain. The hotel did not respond to our request so booking.com got involved and within 5 minutes the date was changed. Cannot fault them.

Booking.com was not helpful when booking a hotel in Greece where they refused to give me the room paid! The hotel threatened to cancel my room and tell me to leave without a refund! While waiting for my correct room I was harassed and called names. They would not let me leave peacefully with a refund. Asked booking.com for help but they were not helpful. When my room was finally ready three hours later. The hotel all of sudden informed me that I canceled the hotel. This is impossible as I was not on my email nor had access. Booking also told hotel I cancelled when I did not and the harassment continued until I left the hotel early with no compensation. Don’t rely on booking.com for any help. Now they removed all communication from my customer service on my app. I have called back to talk to someone and they have hung up on me after being on hold for 20 to 30 minutes.

In the past, we used the site for hotel booking. This time, I needed to book a flight between Nepal and Bhutan and could not find it directly, so did it through "Booking.com". The local airline company changed the flight time, that did not work for us, so we had to cancel that flight. As per the condition from the airline and different emails, we just needed to request it through "booking'. When calling "booking' several times, we had different answers. Finally, they confirmed doing the full refund after contacting the airline. It has been 3 weeks. They are still "contacting but not getting the response from the airline". Nothing like this ever happened with any other company. Eventually, this is their responsibility to have good contacts with the companies they sell for. We ended up putting the charge on a dispute with the credit card.

I've had a disappointing experience with Booking.com and recommend exercising caution when using their services. Their misleading information led to unacceptable treatment at a hotel. Upon returning to the United States, I intend to pursue legal action. To all my U.S Veterans brothers do not use Booking.com.

Booked a hotel for 5 nights and they sent me a confirmation. When we got there the hotel didn't have us in the system or any form of payment from me. Tried to cancel reservation online then and the cancellation fee was my entire $440 stay, no refund. They said if I wanted my money back I need to go through hotel who obviously didn't have any of my information so where did that money actually go? It is truly a scam on Booking.com for 90% of the people I've talked to very disappointed in their customer service.

Don’t do book with Booking for any hotels, flights, etc. They are a whole scam not to mention they use a third party to make purchases on your behalf. I booked a flight almost 3 weeks ago and still have not received my refund and what’s even worst the customer service is horrible. They provide zero communication and no care at all. They allow you to make a payment through their website and then transfer your money to their account which then they make the purchase. I will NEVER IN MY LIFE USE BOOKING AGAIN AND I ADVISE FUTURE CUSTOMER TO SEEK AS WHERE!!

Secured a reservation for El Patio motel in Burbank CA for Oct 24-26. When I arrived the place was filthy. Black mold in the shower area all over. Cold water ran steaming hot. Wall receptacles (elect outlets) had broken plates and exposed wires. Plastic bag was covering smoke detector on ceiling. No light on night stand. Didn't look at all like pictures advertised on Booking.com site. Room was filthy, old and dingy. I asked for a different room and was denied. Mgr saw everything I listed above and said he would tell owner.

Booking sent me a voucher, the next day I booked a flight with them. When I booked the flight I tried to apply my voucher but they didn't gave me an option to put it. So I booked anyway. The next day I went to the chat to ask them to apply my voucher to my reservation. The guy told me that "they are not familiar with voucher", he sent me a link that went to the faq/help section on Booking.com. I repeated my demand to him. He sent me the same link and close the chat on me.

My daughter and I booked an apartment in New York City, in the Times Square area, for late September, through Booking.com. It was a privately owned apartment, not a hotel. We received a message from the “owner”, through Booking.com, that they would need us to wire the funds rather than charge the credit card because this apartment was privately owned. We wired $5,000 fire a for night stay. Long story short, the owner cancelled on us saying there was a problem with the property, and they had nothing else to offer us. The owner did not respond to our request for a refund. We contacted Booking.com about this, and they responded that they verified the owner’s cancellation and we would be receiving a refund.

Have been a returning customer for many years but will not be using the site going forward. Cancelled my reservation and then tried to blame me. They didn't offer anything in terms of compensation. I will have to pay the difference now between the higher cost for the hotel to re-book and the next one.

A company that abuses people’s trust. I canceled my reservation, and they confirmed they would refund my money since September 21. However, they’ve been giving me the runaround. I’ve had multiple back-and-forth conversations with them, but still no refund.

On October 10 I booked a two nights at Extended StayAmerica but upon arrival I could not find my driver's license and they denied my stay but they canceled my stay saying they were overbooked. My reservation was through a partner of Booking.com and they will not disclose who that partner is. They have refused to refund my $177 even though I have called and emailed them 11 times. They give me the runaround or they hang up on me or they send a generic email about how they can’t refund my money but they can’t give me the contact information for the partner company either. It’s a scam it’s a hustle, they hustle you out of your money it should be against the law!

Used Booking.com several times with no issues however this time it did not go well and there is No customer service to help you out!! It says 24 /7 but it's not true!!! They should have a number for users to call.

I booked Hotel Eyfel in Istanbul through Booking.com which clearly stated Non Refundable. Unfortunately my flight was cancelled by Turkish Airlines and I requested a Waiver on the fees to cancel as this was out of my control and I would not be in Istanbul on this date. Contacted Booking.com and requested this and I guess the hotel is not willing to Waive the fees 15 Days prior to my booking date. My first contact with booking.com I was told we will contact the partner hotel and if they don’t agree then there is booking insurance with Booking.com. My 2nd reach out to Booking.com was a terrible experience. The lady was more on the lines of "Sorry there is nothing we can do and you need to contact the hotel." Really!!! If I knew this is the attitude of booking.com I would have never booked through them in the first place. Thinking you have their support if anything goes wrong then THINK AGAIN

I have used Booking.com (They own rental cars, Agoda, kayak, Open Table, etc.) for years. I never had a problem but when I did, it was a nightmare. You have a false reality if you believe Booking.com will give you an added security and way to solve issues. They and Expedia monopolize the industry. I left an iPad in a car rented from Budget. They found it and were going to send a document to sign off on the shipping charges plus the $45 fee. It has not sent for days.

Terribly upset with my last reservation with Booking. I paid good money at a hotel thru Booking because I always considered them trustworthy and that their listings are well confirmed and inspected and safe until now. The hotel was under construction and was not mentioned. There literally was no front door and of course could not get a refund…So the building was wide open. Then there were roaches crawling everywhere. Was infested I couldn’t sleep at all…was afraid to. Decided the TV would have to put me to sleep but unfortunately the TV didn’t work and the only person that could fix it was not available. I just don’t feel that I could trust Booking like I use to. Their accountability with the places that they list is not the best anymore.

Very poor customer service. Customer service does not address issues and just pass on the information to the vendors. Be aware of the information on the attraction or lodging vendors. Booking.com do not hold them accountable for any misleading information. My review is based on multiple accounts of false advertisements on booking.com (both attraction purchases and a lodging purchase) and multiple attempts to resolve without success.

Booking is a scam!! They try to say they're going to help you. They just take your money, and then using excuses saying it's my fault. Basically booked a room for 1 week. Spent the night. The next morning room service was saying. I need to book another room. I was, "Ok, that weird. I just booked for a week." Went to the front office. They stated they could not find my reservation. Called Booking. They are trying to say; the room was not available. But remember I spent the night. So with the room not being available, they cannot reimburse me. How is that my fault. Booking took $290 dollars from my family and me! Scam! Scam! Scam!

My flight was canceled for months and I bought the ticket through them. They are not honoring the pledge that they will reimburse at the time of cancellation, as I still haven't got it. Never buy any tickets with them. Their customer service is non-existent.

I booked a room through Booking.com 5 months in advance, there was never ever any warning that the motel I picked would be under renovation on the dates I picked, I had no access to my balcony, the pool was closed, nice, lights in room were flashing off and on, bath tub stopped up, filthy place, tried to get some relief, from them, no luck. Everyone who checked in while I was there. Told me the same story, the employees said Booking.com lies all the time to trap people into using their lying worthless site, shame on them, they're heartless, ruined my vaca. Wish I could say how I really feel,

I used Booking.com for a couple hotels and had good experience. All that changed when I booked a flight, it was changed to a time I could NOT make. I repeatedly was told I couldn't change the flight I was assigned. AGAIN, I DID NOT CHANGE IT IN THE FIRST PLACE, and would not need to change it if it was the flight I booked. American Airlines won't help because it was booked through Booking.com. 2 tickets round trip to Boston economy. I have lost over $400 for a flight they assigned me to that I can't make. Refused to work with me on getting home. Will not use them again.

I had a problem with the property in Rome, Italy. The apartment did not match the description as advertised on Booking.com. We couldn't stay in that place and ended up searching for another place after 10 pm in the center of Rome... Filed a complaint with Booking upon return home, but the best they could do is to suggest: 'You still can leave a review. This helps them improve and helps future guests decide where to stay'.

HORRIBLE!!! Our room flooded on 10/ 11. I asked for a refund the hotel was fine with that. Booking.com still has not refunded my money! I keep getting the runaround! It has been over a week! I WILL NOT BE RECOMMENDING THEM! WILL NEVER USE THEM AGAIN!

Asked for pet friendly availability and was told no on two different hotels. Said they didn't allow pets. Stopped at one of the hotels anyway and asked directly and was able to book a pet friendly room for that night.

If I could give ZERO stars I would!! Booking has scammed me for the LAST TIME!! I make my reservation PAY IN ADVANCE just for me to get to my room. They can’t “find” my reservation. Spoke with customer service only to be told they will refund my money in 10-12 business days but I can pay for the room again!! Are you ** kidding me?!? Over your error now I should pay again? No way. Now I’m here, pregnant, after a very long car ride with absolutely no reservation at 3am. Thanks a lot for the lack of concern for your users and leaving us stranded or having to come out of pocket once again for something that was already booked and confirmed. NEVER EVER AGAIN.

I booked a trip for the Grand Canyon in Vegas, did not wait for us, after calling many times offer to pick us up in on other hotel, we took an Uber and paid $100. While we were going guide called me to informed me is too late. I ended up paying $150 us for the ride. After calling again they said will reschedule for an additional $50 each, to wait for an email, which I never received. I called again. They didn’t even know about anything. Was very frustrated. We ended up missing the trip that was a birthday gift from my friend, and on top of that I get an email that they won’t reimbursed my $500.

Go to hotel's website and book a room, you’re not saving any money. In my opinion this place is such a fraud. Their site updates and refreshes, make sure you keep a good eye on what you’re booking. Don’t bother buying their insurance. They don’t honor it.

Requested a bottom floor due to medical condition. Was told property manager said that it could accommodate. Got there and was on the 10th floor. Property manager called at check in and said there was nothing they could do. Notified Booking.com and got no response. Requested refund due to floor placement. No response.

My hotel booked through Booking.com was cancelled minutes before check in and I had no recourse or options. I booked a hotel room at Pioche Village, Park City, Utah area through booking.com two weeks ahead, and received three confirmation emails. 15 minutes before our check in, the Hotel management texted me and said it was cancelled for overbooking. We had no recourse, and they didn't offer to find us another place. And now I can't write a booking.com review of Pioche Village because it was cancelled, and my confirmation number and PIN no longer allows me to write this recommendation.

They charged my debit card for a car. Upon arrival, the car company canceled my reservation because I did not have a major credit card for the deposit. No where was I informed that the same debit card they charged would not be accepted for a deposit. I was stranded in a state I’ve never been to with my 3 young children and 11:30 at night. They refused to refund me. They are thieves!

Terrible service and very misleading. I will never use this service again ever... I will tell everyone I know how bad and untrusting they are... Instead of the actual hotel coming up you get their site and it advertises low cost but always in American dollars even when looking from Canada for an in Canada stay... They should not be allowed to be attached to a hotel search. if I wanted Booking.com I would have searched that...

I booked Margaritaville Beach Resort Fort Myers. Unfortunately, hurricane Milton was approaching, and my area in Venice Florida, along with Fort Myers were mandated to evacuate. Margaritaville said they would refund all reservations, but since I booked thru Booking.com, they could not assist me. Even though it was a natural disaster, Booking.com will not refund me my one-night stay, $230, as it was against their 2-week policy. What kind of company will not adjust their policy for a hurricane? It shows no compassion for those who were impacted by the hurricane. I will never use this company again.

Scammers!!! Terrible company to book hotels with!!! They use third party companies based out of China!! I booked a hotel in Prague through the Booking's website and paid extra for an upgraded room. Upon arriving in Prague the hotel never got my upgraded room confirmation, so they put us in a horrible room after I paid extra and got confirmation of that room through Booking. After several emails booking still denies it's their responsibility and would not refund my money for the upgraded room I booked. They can't even give me contact information to their third party company in China. They are a complete scam!!!! Do not book any hotels with them or you will be disappointed with your room and you will have paid more for it.

Never booked with this company yet they charged me somehow. Called and even spoke with someone at the company as well as the hotel and they said because of policy I had to get charged for day but again I never have even booked this stay with this company for a trip in so-called Ohio. Called my bank to dispute this charge but urge anyone to stay away from this platform, they are crooked liars and scam.

Had issue October 15, 2024, customer service issued me a refund of $89 and it was approved. They told me to send in my invoice which I did and nobody will talk to me, now emails are getting returned to me, just saying they’ll get back with me. Numerous times I’ve emailed them, I called and they hang up over $89 that was already supposedly approved. I got emails with Booking.com stating that they were going to refund me, it doesn’t matter because they won’t even talk to me now, after all these loyal years they lie!!!! And don’t value your business.

I called Booking.com customer service and spent 2 hours on the phone to make a change to a flight reservation. They charged me 200$ for the change in booking for which I have a bank receipt. I then was notified a month later that Booking.com never placed the change and will not honor their mistake that I provided both evidence from my bank and they also had a voice recording confirming the charge. Still with all this evidence they refused to do what is right. Now after several hours of trying to reach their customer service and discussing the matter they still refuse to help and refuse to allow me to talk their supervisor for further explanations.

My travel agent changed policies & used Booking.com without telling us. Horrible experience, flight got delayed. We had to pay for two nights of a room when I wasn’t there (out of pocket over $750.00). Unable to use our loyalty points. We won’t use our travel agent or Booking.com again.

They offered flexible flying and when I wanted to use it they said it was too hard and didn't have the time to help me. They promised a refund on the phone and I never got it and now they say they can't do it.

Horrible, booked a stay in NH through Booking.com extended with property owner. Two weeks before reservation, I was canceled claiming I was doubled booked as Booking.com and property owner passed the buck about who’s at fault, offered 25 Euros from Booking for inconvenience, that’s when I realized Booking wasn’t even a US-based company and not smart enough to at least offer compensation in the currency of the country I live in, personal I feel they work together to scam the highest price for their reservations.

caught it and I cancelled the transaction. Fully expecting to be refunded, not the case. I received 5.50 back in refund and a whole lot of, "Sorry, sorry, sorry." So today I’m sitting in my truck thinking about a warm bed that I had budgeted in my budget for two more nights at this room. I actually am renting but I have to go because insufficient funds. So I’ve called and talked to the customer service but they give you the run-around email game and I feel they done this, not I because nothing else was hacked or stolen just through my Booking.com app. So if you guys make a reservation, it looks like you’re paying regardless they are very rude and snobby on the phone as well, like this is small peas to them, just a 120 bucks, go away, shoo fly.

Very bad experience with Booking.com. Getting ahold of customer service is nearly impossible. I never succeeded. They say the hotels set cancellation policy. The hotel says otherwise. Not sure who to believe but I got nothing back despite cancelling days ahead of time.

The worst experience ever!! I will never use them again.. They provide ZERO customer service.. They send out a confirmation email where you can supposedly change or modify your hotel booking and it doesn't work. Then you go online and try to handle it on the site and you get nowhere... You can't chat with anyone. You can't cancel your booking even if there is a family emergency. I have a death in my family and I must check out immediately and I'm trying to cancel and check out and they will not let me.. They refuse to refund me the night that I can not stay even though I'm willing to pay a cancellation fee.. All I need is to check out and get my refund only for the nights I can not stay and they refuse. There is no actual customer service and the number they provide uses an automated system that gives NO HELP, just the runaround... HORRIBLE.... NEVER AGAIN WILL I USE BOOKING.COM.

Couldn't locate our cabin booked through Booking.com due to a not complete address. The owners of the cabin wouldn't answer the phone despite being called 20x. Booking.com refused our refund. On top of that they said my appropriate review was "violent" to pad their rating.

We had booked a stay at Grand Canyon Cabins. We marked that we would pay at site on day of arrival. I called and asked if we would still be charged if we had to cancel last minute due to a medical emergency. They said they would. I also noticed that they had already pulled out the money for the stay. This made me angry and I ended up cancelling. My mom got hurt and did not know if would still be able to make the trip. We were still going to go until I saw they already took the money out.

We recently took a trip to Italy and used Booking.com. We needed to change dates by one day and used the website to attempt this. It appeared that our change would not go through after multiple tries. We also notified the property where we were staying of our change. The property was fine with the change. Check-in with the property went fine and then we received an email from Booking.com stating that we were a no-show due to our changed arrival one day later.

I booked two rooms in a college town on a football game night. Needless to say, all of the hotels were sold out. Arrived at the hotel and they did not have my reservation because Booking.com overbooked the hotel. I will not be using Booking.com again.

I booked and was charged extra for a room type that did not exist at the hotel. When we called Booking.com they refused to refund us and the incorrect listing is still on the website over a month later.

We tried to cancel in advance, they would not allow so we rearranged things so we could get to the hotel. Booking's email said room was reserved. Arrived at 10 pm and Booking.com had canceled the room. NEVER use them!

Can not get through to Booking.com for anything. Poor customer service. Can not get through to Booking.com for anything. Poor customer service. ' I wrote in to urgently request the cancellation of a recent booking made by my underage son for a property listed under my name. As he is under 18, this booking should not have been accepted, and I kindly ask for an immediate cancellation without penalty. No reply. Unfortunately, the property owner is refusing to cooperate in this regard.

We had to evacuate due to Hurricane Milton. Well the 1st hotel we were able to stay one night but not the full 4 days because all the hotels in Daytona were under mandatory evacuation. Well Booking.com said I had to pay a cancellation fee equal to one night. I said this was not our choice. So then we booked into a room in Georgia but we get there and they are full. No rooms. Happened again in South Carolina. Now both places we had come informations but that did not matter and now Booking.com says there was no cancellation allowed on those two bookings. So we are at this point trying to get our money back but just keep getting a run around from them.

It was my first trip to San Francisco, and I was recommended to this hotel by Booking.com as a replacement because the original hotel that I booked through Booking.com was unable to keep my reservation. I should have just taken the refund from Booking.com, but they paid the difference in price from the original hotel that I booked and Hotel Amari. The original hotel that I booked had 4 star reviews on Google, and somehow Hotel Amari had better reviews and was more expensive than the original hotel that I had booked, so I thought that I was getting a deal with Booking.com paying the difference. WRONG!!!

I never write negative reviews ever but I want everyone to stay away from this awful company. I booked a hotel 4 days prior through Booking.com. My hotel was not ready at 4 pm for check-in. I went on the website to see what the cancellation policy is when I realized my hotel was over $200 cheaper for the night I booked. Mind you, I was booking at a motel 6. If I cancelled and rebooked I would have been charged a cancellation fee which was the full cost of the hotel plus the new fee. So I called booking.com before I checked in to see if they could honor this rate. They stated yes, all I would need to do is provide screenshots of the new cost and I would be reimbursed.

We booked our room at Best Western close to Lambeau Field for a football game months in advance. Upon arrival they gave us two double beds when we booked two kings. Booking.com didn’t send the info to the hotel. We tried to call the day we arrived, put on 40 mins hold, I gave up because we were on vacation. After arriving home and multiple text messages and phones they offered me a mere $55 for my trouble. The supervisor Amira actually laughed at me and refused to give me her supervisor. Told me it was my fault for not contacting them upon arrival. We were trying to make the best of the room we were given and didn’t want to waste time on hold. Glad we didn’t wait on hold because today it took me 3hours and 4 repeated calls to get a rude supervisor. I will book with someone else next time. This place is a joke.

I waited for 6 months for a refund. During that time, I contacted by phone and by email the customer service. I was always told the same story, I guess they have templates they use for phone calls and email replies. Today, after 16 years of being their customer, I deleted my Booking.com account. This is a business that goes down, and will disappear sooner than later.

I used Booking.com until they changed my dates on one of my stays and I got charged for my room and wasn't even there. I called and booking.com and the hotel wouldn't make it right. I will never use them again nor stay at La Quinta

Booking.com customer service is terrible!! I have been trying to get a receipt for one of my stays the hotel nor Booking WILL HELP, understand they could if they wanted to but refuse and keep blaming the hotel, whereas the hotel blames them as do I. Don't use them, there are plenty of reward sites that actually benefit you. I mean I'm genius level 3 and it does absolutely nothing, Save yourself the hassle.

Scams big time, not from usa. They just have a usa office but big time scammers, no customer service at all, don't book through Booking.com. You will regret losing money. If I could give no star at all.

I booked a flight with Booking.com and the booking was unexpectedly canceled, I didn't check my email that weekend and we only knew when she was at the airport on 10/9. Booking.com is falsely claiming that I initiated the cancellation. As a result, only a partial of my payment was refunded, with the company stating that certain fees were withheld due to my alleged cancellation. This is absolutely untrue. My mother’s visa is expiring on October 11th, and there was no reason for me to cancel her flight, especially after I paid extra for aisle seats to ensure her comfort. Booking.com’s explanation is not credible. This is not the first time I have experienced this issue with them, and I have since discovered that American Express uses also Booking.com for travel-related purchases. They are a Fraud.

We booked a 2 villas through Booking.com website, We went to villas for a hen and the state one the villa was absolutely disgusting. So bad that 1 of the villa we couldn't stay in due to the stench of mold/mildew, There was cracked light switches, lights hanging off walls, mold on ceiling and walls, ants crawling everywhere, the pool was filthy and loads more issues all to which I've got photo evidence to back, when we got home I tried to contact villa to request a refund on 1 villa due to being unable to use it (they would of seen this when inspecting it), with no luck I took it further and reported it to booking.com customer services. This is where the shocking services started, They agreed to contact villa and I was to send over all pictures and problems (to which I did). They stated they would give the villa 5 days to respond.

Booking.com has irreparably damaged my property's reputation and has consistently failed to address the situation. While my property was undergoing renovations, I requested that Booking.com close it to prevent any new bookings. Trusting them was our mistake. Despite our efforts, we continued to receive guests claiming they had reservations, only to discover that Booking.com had never closed our property. We were inundated with around ten reservations a month that we simply couldn’t accommodate.

I will sleep in a Bus Station before I use Booking dot com. Made a Hotel reservation in April 2024 for 1 night on July 16, 2024. Booking.com reservation. Confirmation: **. We arrived at the Hotel Lobby and told our reservation was released due to failed payment. Zero email, text or phone call at any time citing an accounting issue. Booking dot No Help. Did absolutely NOTHING to assist us. Take Away: absolutely zero value to use Booking dot Useless. Go directly to Hotel and secure your reservation.

I booked a room for one night. My vehicle broke down an hour away. I tried to find a phone number to try to transfer my stay between Holiday Inn Express to a different Holiday Inn Express but couldn't find a phone number. I tried to message them from the app on my phone with no response. I will never use Booking.com ever again!!! Bad customer service! Such a rip off!

Booking.com changed the date of my reservation in order to get my money. The date that I was trying to booking the hotel didn’t have availability (I found it out later). I didn’t notice the changes, and proceeded with the booking. I realized the error on the confirmation text message. In less than a minute after the reservation was done, I contacted them, through email, chatting, phone and asked to fix it. Answer that I got: Any changes need to be made by the Best Western Hotel, we can’t do anything. Okay then, I called Best Western Hotel. Best Western Hotel Answer: The Booking.com needs to cancel it, We don’t have availability for the date that you are asking and if we cancel we will charge you. All this happened 48 hours before the supposed arrival date. My card just got charged today. How would you call people who do business this way?

After spending literally 30 minutes on the phone with an agent that pretended to be considerate and accommodating after a horrible experience with a hotel that is affiliated with Booking.com has caused me to sever my relationship with them. I have spent so much money over the years with this company, and I am very disappointed in the outcome. Never again.

Booking.com will steal and lie to customers who book with them and then blame the property of where you stay. I was promised a full refund by the property but Booking.com kept my money and won't respond to message and calls.

WARNING! They can charge you the full amount no matter what the circumstances. We were given a room that was unfortunately uninhabitable, we were 100% refunded by the hotel yet booking still took our money. Smh. Disgraceful. Buyer beware. Call and book through a hotel directly. I'll never make this mistake twice.

I booked a home rental from Yelm Washington resorts through Booking.com. Listed how many people. It was under the max. Got told the price. Reserved it and paid in full. Immediately they charged me and said it was paid in full. Then the owners tried to contact me and wanted more money from me as I had more than 4 people. The max was 6. Could not resolve with homeowner, so I contacted Booking.com. Was told the homeowner should not be contacting me directly for more money, and that I had paid in full since I had under the 6 person maximum, so they would contact the owner and discuss while I was on hold. Then Booking.com came back and said they agreed to only up the price by half of what they had told me or they would cancel it for free. That apparently Booking.com and the owner had a discrepancy in pricing. I told that my paperwork said I paid it in full.

Closed to $1000 US dollars went missing from my room on September 16, 2024 at a facility booked thru this application and neither the facility nor Booking.com has returned my text or emails. I tried to contact the same person from where we rented the room from via Texts which was the primary way of communication since day one and also booking.com via emails regarding the missing money but I have not been able to establish any type of communication.

Horrible, horrible and horrible. Be aware of an unsecured app, someone used my acct on Booking.com to book 2 hotels at same days in California, I never done that reservation. Customer service was awful in providing information about if my cc was used for the payment. They were protecting the thief but not me. Never again. They don’t care of the real customers.

They advertise as if they are in the US. I tried to reach them to cancel and after multiple attempts on the website computer generated responses, I clicked on the phone number. I was charged $187 on my phone bill because the person who answered is in the Philippines. No US contact. Refer to Better Business Review who warns you. I’m out the rental fee and the phone bill, which you are not warned about!!!

The Booking.com customer service agent I spoke to was very rude when I spoke to him. I explained a situation I had with a reservation, and after I had finished, the customer service agent (Zack/Zach) immediately hung up on me. I am extremely unimpressed with Booking.com and their site. I DO NOT recommend using their site.

If I can I would give Negative star to Booking.com. Not sure where to start.

DO NOT BOOK WITH BOOKING. So I figured I would try to give booking a go since Samsung does these little perks where you can get cash back. I thought that was pretty cool and also we all are trying to save a penny, right, since everything is going up in price and paychecks aren't getting any bigger. So, I booked my room for a conference for the next day on Booking. My reservation was confirmed, my money was taken, and I received email confirmation as well as a confirmation through booking stating that my room has been reserved. I was given a confirmation number and then their pin number.

These people will lie to you, they told us they had wifi, just lost my house in the storm and needed it for my business. We did not check in because they told the guy ahead of me they have not had wifi for sometime not. We called back and told them they said we get 10% back.. This is about money, they don't care if they hurt you. Best Western is the way. But I did contact my attorney and a Better Business Bureau because that's false advertisement.

Booking.com charged about $150 more than the actual hotel website. Even with proof, they did not seem to care. They said I needed to provide proof 24 hours before actually staying there. I will not be using This app again..

I have booked flight ticket from Booking.com, and flight got cancelled but till now no refund. I beg people to not book flights from here. This is the worst experience and lot of mental stress created by booking.com.

I was searching for a hotel to stay at through a web search. I opted to go with Booking.com since they offered the lowest price with an additional discount. After following a link they provided me with for a 10% discount, I booked my reservation. To my surprise the 10% discount was not reflected. I contacted customer service immediately after my booking to address the issue. The first representative tried to tell me that the discount can only be used if the email was received before the booking, in which it was. He then asked that I forward the email to them.

Booking.com is not reliable and responsible company. It’s very difficult to communicate with them. My latest problem was in Europe. I booked a hotel in Rome through booking.com and paid total 595.07 euros that included all taxes and fees. At the hotel they told that I have to pay additional 56 euros for the taxes. I tried to call booking.com on the local number but couldn’t get through because everything was in Italian. I wrote to booking.com on my app, didn’t get any response. I paid the taxes at the hotel and I came home. I tried to call them. It took 20 minutes to get to them and during my conversation I was cut off. I tried several times, each time had to explain everything from the beginning. Eventually I gave up and started to send them emails.

I would give 0 stars but that’s not an option. Booking.com charged me $50 on top of what the hotel charged. When I called to ask why I was told it was a ‘resort fee’ even though the hotel did not charge me a resort fee. They continued to tell me there was nothing they could do about it and then hung up on me. When I called back they pretended they couldn’t hear me and hung up on me again. This company is evasive and they charge fees outside of the booking. There is no way to take care of it because they hang up on you. I will be contacting Better Business Bureau and I HIGHLY recommend not using their company.

Made reservations at wrong city, Douglasville instead of Douglas Ga. Canceled just after paying and they still charged a cancelation fee. I'm a disabled vet trying to go down to help out with the disaster relief. I will NEVER use or trust them again!

I will NEVER use again. Too restrictive. You have to cancel at least 2 days in advance. When booked directly with chain or hotel or Expedia, the usual cancelation period of cancel by 4pm on day or arrival or something similar. Also you are charged in advance for the entire amount of your stay 2 days before hand which becomes NONREFUNDABLE. With most rates at hotels, you pay at hotel. Changing is difficult. If extending stay by one day when one of your current reserved day now shows as unavailable, you will not be able to change reservation. You must book a separate reservation for the extra day. It is a one way street with Booking.com and that all points to them. Rates are no cheaper and if offered 10% off, IMO it is not worth all the restrictions imposed by booking.com

This company is not needed at all. Call the hotel. And book yourself. I booked a hotel through this company..big mistake. I had a medical condition right before trip. My kids called and canceled 6 days before trip. I was still charged for one night. Plus booking fee. Even though it says ALL OVER THE AD..FREE booking, free cancellation. It's better to just call the hotel. It's actually usually cheaper..with no fees.

We rented a room at a place calling itself a hotel in Ireland. What it actually was was the master bedroom of a house that the owners were still staying in. It was barely cleaned, there was still medication and other personal items in the bedroom, there were no locks on the door, and they were still there, staying in another room. The guy was creepy and if he had chosen to come into the room while we were sleeping, there's nothing we could have done about it - no locks, no security at all. The bathroom still had all their stuff in it. Very dirty, scary, nasty place.

Never, never use Booking.com. They did not notify us that the hotel we had reservations at was damaged by a fire and closed on the day of our vacation. We arrived that evening and had no reservations and nowhere to stay. Their customer service does not respond and there is no valid phone number to reach them.

**Title: "Booking.com and Redford Hotel - A Nightmare of Zero Sleep and Zero Accountability"** I stayed at the Redford Hotel in New York City for three nights that were nothing short of a nightmare. The first night, a Saturday, was especially brutal. Noise from the street kept me awake past midnight—blaring car horns, shouting, and general chaos. Just when I thought I might finally get some sleep, 4 AM rolled around, and the nearby clubs let out. The resulting noise was deafening, and there was absolutely no way to sleep for the rest of the night.

I booked through Booking.com for a hotel stay for my 13 year wedding anniversary for the first time through them and being in Atlantic City. The hotel was cancel on me the a week before my trip because they stated system error. I said okay I will do another hotel then with same accommodations, for them to send me the hotel and tell me I have to pay another $754.55 for the hotel when they already have my fundings, I have been trying to get my money and no one is helping me. I have given my bank account info, etc to do a wire transfer to was up to 14 days and still nothing. I call my bank to be told from them that no one attempted to make a wire transaction or even try to refund it to my debit card and as of today no help to get my money back. Booking.com I need my money now, I am trying to be reasonable at this point and rate I don't want to take it up a notch.

If I could give them 0 stars I would. What a terrible experience. Made a reservation that specifically stated I could cancel. But, I can not cancel. They will not help. Plus they charged my credit card from some place called Peterborough. Cars? Whatever the hell that is. The company is a total scam. Stay away!

Do not use this website! I made a reservation that stated it was non-refundable and I took a chance on that; however, a hurricane happened the weekend of my booking, and I hoped that I would be able to get a refund, given the circumstances of untoward weather. I contacted Booking.com and the hotel where I had the reservation. Each told me I had to deal w/ the other and I went back and forth. I finally reached the hotel manager and he said that he was willing to give me a refund; however, it had to come through Booking.com since the reservation had come through them. They continued to tell me that the hotel had not responded to their emails within an appointed time frame, and continued to encourage me to reach out to the hotel.

Complete Scam and criminal behavior. Rented a van through this company. They had nothing anywhere prior to booking that the company renting the vehicle, Fox Rentals, didn't allow for travel in the majority of states. I was asked once I arrived at Fox to pick up the vehicle if I was traveling out of state. I told them yes, and the clerk said the car is not allowed in the state I was driving to, and promptly said she was canceling the booking. This is clearly deceptive business practices by Booking/Rentalcars. They refused to provide a refund.

Got sick and had to check out 1 day earlier. Hotel said Booking.com would handle it. Strike 1. Got trapped in a booking.com phone loop scam when trying to call. Strike 2. Had to go to their site and initialize through their support then call to make it work. How many people get hung up on that? Strike 3. Foreign support guy. Strike 4. Said he'll fix it right away. No problem at all. I looked and on my CC the whole charge disappeared. Received email reflecting what the new price is going to be. We'll say it was $700 before and now it's 500 in this email. Well a week later there's a new price of... You guessed it. Max price of $700 all over again. Strike 5. Stuck in a phone loop again. Strike 6. Rude foreign Karen woman. Strike 7. Woman directs me to the original hotel that they should handle it. Strike 8. Direct myself to CC to dispute. Strike 9. You suck.

The worst customer service EVER! I had to cancel 1 night of a 2 night stay and the hotel agreed to refund the fee on their end and provided a receipt with proof. It has been 100 days and I still have not received my refund from Booking. I've made 6-8 phone calls and spent 4+ hours on the phone trying to get my refund. They say they haven't received it from the hotel and they will call the property while I hold. They return to the call saying the property number is disconnected but refuse to use the number on Booking that I use to call the property and they answer every time. Save the headache and book directly with the hotel of your choice! Booking is a scam and you will be talking to someone overseas when you call. ZERO STARS.

I was able to book a stay on Booking.com, and the owners of the property improperly setup their posting, and held my reservation hostage and demanded that I book an extra night or they would cancel my reservation. They waited until 10pm the night before the stay was booked to cancel the reservation, and Booking.com did not reply to my complaints, or do anything to make it right. I would stay away from Booking.com and use other platforms that have better customer service.

I booked a hotel for October in Boston for the Regatta in July through Southwest Airlines, which uses Booking.com. I called the hotel to confirm my reservation. They didn't have it. I called Booking to let them know and they said they called the hotel and I did have a reservation. I called the hotel again and they said I had no reservation. This went on for 4 phone calls until I finally asked Booking to get me the confirmation # from the hotel. It wasn't until I asked for that that she said I did not have a reservation. She said she was going to have to cancel and refund my payment. She sent me a link to more hotels which were 10X more expensive than my original booking. Needless to say, I could not afford to pay the higher prices and had to resort to booking a hotel far away from where I wanted to be and renting a car to get me to the regatta. I would give zero stars but 1 star was the lowest I could rate.

Absolute ridiculous garbage site. They simultaneously rejected my booking and charged my card. Also, they do not provide a toll-free number to call unless you have a confirmed reservation. The site is obtuse to use and their customer support is non-existent. They have seemingly spent more on their advertising than on their business model. They pay Google enough to have their rates be annoyingly pushed into your face only to not have those advertised rates available on checkout. Bait and switch at its finest. I will never use Booking.com again and if I ever have the opportunity to meet one of their executives I look forward to verbally berating them for wasting so much of my time.

Disappointed doesn’t even describe it. They stole $380 from me and after several attempts of a call and messaging and speaking to their customer service… they said: “Nothing I can do”. They did not even attempt to help me fix the problem or refund my money. I will never use this app again. Going to Hotels.com.

I would have left 0 star if I could, we had a terrible experience with the flight that was booked through Booking.com. Do yourself a favor. Do not use them, they're never around to help when something goes wrong.

I booked a flight. Paid for flexible through booking and I needed to change my flight which was more than 24 hours before. I spoke with someone who was suppose to call me back in a hour because their payment process to pay difference was down. Never called back, never emailed back. So I lost out on that ticket and had to pay for another ticket. I wax a genius customer but I uninstalled the app and will never do business with them again.

We booked a room through Priceline in April 24, for a one night stay in Sept 24 near the airport in Cozumel, as our flight got in one night before we could check into our resort. Well when we arrived to our hotel after 14 hour travel day we were told that we needed to pay for our room. I explained we already paid at the time I booked the room in April through Priceline. They told me NO I only reserved through booking.com. So I got priceline on the phone and sure enough they 3rd party my hotel to Booking.com. So after another hour on the phone the rude women assured me that I was never charged and I would have to pay that the desk.

The customer service experience has been extremely disappointing. While they may appear to listen, their responses often feel like empty promises. The airline has a tendency to cancel flights for what seems like minor scheduling adjustments. They claim the issue will be resolved within a week, but don’t hold your breath waiting for a resolution.

I booked an apartment through this app for my stay in Los Angeles from August 16 to August 19. To my utter disbelief, when my family and I arrived at the location listed by Booking.com, we were completely ignored. Not a single response from the property. I reached out through text, call, and email—absolute silence. I had traveled all the way from San Francisco, exhausted and expecting a smooth stay, only to be left stranded with no place to go. Imagine the frustration of standing there, with my family in tow, in a city we didn’t know, and receiving no help whatsoever from the property.

We booked an hotel, Teoria Paros - Matsas Windmill, in Paros, Greece that looked very nice online on Booking.com. We arrived at the hotel. The first room not as advertised - small room, no balcony, and not maintained very well (even cracks in the walls). There were also many mosquitoes around the room and courtyard. We were offered another room and when I looked at bathroom shower and tested it, it was very unsafe for my wife and I at 69 years old. No shower curtain in small bathroom and water went all over the bathroom, toilet area, sink and by entrance to the bathroom. Bathroom floor was underwater and slick and my wife has Osteoporosis. If she were to fall, bones would break and it would be a disaster. I wiped up the floor and told them we wanted to cancel, we weren’t staying. They said they will not offer us a refund.

I have been scammed by a company GOROOMGO in India. I used Booking.com to book an accommodation which does not exist. It's a scam run in India. I contacted Booking.com many times. Gave them proof of the scam such as my bank statement and my WhatsApp chat history with GOROOMGO. But booking.com did nothing to stop this scam. I was never refunded by booking.com. GOROOMGO is still listing with booking.com. GOROOMGO is a scam, they do not have any property. Once you do book with them they will ask you to make an advance payment. Once you do the advance payment, they will just disappear. Booking.com is supporting such scammer as they are getting share of it. Avoid booking.com at all cost. Will never make any kind of booking with them in future.

To whom it may concern, I want to inform you that I will be letting everyone that Booking.com will not stand by their service. I have had a terrible experience dealing with your customer service and the property that was listed on your contracted site. I WILL NEVER TRUST BOOKING.COM AGAIN!!!! Below is the description as to what has led to this conclusion. I have attached a link to the listing and a copy of what it was actually like.

I would like everyone to know that I booked two rooms for a family wedding. 1 for me and the other for my parents. I did unfortunately purchase a non refundable booking however my parents very quickly got sick, ended up in hospital due to "Covid" flu. I called right away, asked for just their room be canceled and was told I needed to contact the Holiday Inn and ask them to send the email approving the cancelation back to them and it would be done. However no such email was ever sent or received by Holiday Inn.

I rented a car through Booking.com on May 5th 2024. It is September 27th now. For 5 months, I have been waiting for the rental company pays my deposit back. I have contacted booking.com, each time they asked a proof from me that shows deposit is not paid. Each time they made me wait for 28 days. If you are going developing countries, do not use booking.com because they are not checking what is happening.

Booking.com offered a free taxi from the airport to the accommodation. It was one of the reasons I booked with them. However, once I booked, they failed to send me the link to arrange my taxi. I tried for 6 weeks to get them to constructively respond to multiple messages and sent them a screenshot of their offer which clearly stated an offer of a free taxi with the accommodation. I even called them a couple of days before my trip reminding them about my upcoming check in date. Each message, email and call was promptly followed customer service notice advising that the matter was under review. How can something like this take 6 weeks? It was like banging my head against a wall. Unfortunately, the booking was final and I couldn’t cancel without forfeiting the cost of accommodation. They finally approved the free taxi after the vacation. They are so stupid! Worst customer service ever. I’m never booking with them again!!

I reserved a room back in Aug. 2024. I then realized I had booked too large of a room. I cancelled the room, and rebooked, all online. Two days before using the booking, I called to cancel the booking because I would be staying two days longer on my vacation, and rebook for another date. I was told the room had been canceled, so I rebooked for another day. I was charged for the booking I thought was canceled because the girl saw the booking I had cancelled, and NEVER canceled the booking I was calling about. I was charged $90.55 for THEIR mistake!! How do you prove you called and cancelled?? They are crooks. DO NOT USE THESE GUYS!!

Booking.com deserves their one-star review average. Do not use this company! An EconoLodge where I stayed charged me as a no-show on a different reservation they say I made through booking.com, I never made this reservation. EconoLodge gave the reservation number, but (surprise!) neither the booking.com web site or their UK Customer service number 011 44 20 3320 2600 will respond without a PIN. I have no PIN and cannot figure out how to get one. TOTAL SCAM!!

Complaint Regarding Canceled Reservation and Poor Customer Service. To Whom It May Concern, I am writing to formally lodge a complaint about my recent experience with Booking.com. Several months after booking a property for my family reunion in December, my reservation was unexpectedly canceled. Since then, I’ve had extreme difficulty finding a comparable place within the same price range, given how close the reunion date is.

Booking.com customer service is non-existent. Our flight was cancelled due to weather, so we tried to make a date change with our hotel (Sorry, but you have to contact Booking.com), ok... Booking.com would not give an option to alter dates or a Rep via chat. So I had to DIG online to even find a phone# (888) 850-3958 to reach them (nowhere on their site). 15min wait to reach a rep and all they could do was adjust date, but nothing to inquire on adjust price (Expedia handles EVERYTHING). Booking.com was a little cheaper so I figured I'd try it... NEVER again!!! I learned my lesson EXPEDIA!!!

I booked a hotel in another state through Booking.com. Mind you it was a non refundable booking. After I hit book I realized I put the wrong date for it. I get it. My fault there. I tried to change the date, wasn't going to cancel. It won't let you do that. It said nothing available for that date. And no they would not refund me. I booked the same hotel with a different website with the correct date. There should be a little leeway when booking.

Be very careful if you cancel your reservation and are due a refund. I cancelled a reservation that had a 48 hour cancellation policy. I cancelled 3 months ahead of time, well within the 48 hour time frame. I never received my refund for the one nights stay. I have tried to call but there is no way to reach a person. I had to finally put in a dispute with my credit card company. I will never use their service again. They have awful customer service and this is cheating the consumer.

Do not book with them!! They are scammers who do nothing for consumers and protect hotels when you've been scammed. They're trying to do nothing but get paid for it at every turn!!!! They will take your money and do nothing if not worse!!!

I flew into Charlotte and booked here. After I completed my room and payment information the form said "almost done". Something like that. Soon as I clicked finish booking "non-refundable" popped up on the page!! I ended up staying elsewhere because they didn't have an airport shuttle! They are robbing Americans. This company from the Netherlands in Amsterdam!

Booking.com Failed to Vet Fraudulent Vendor – Extremely Disappointing Experience. I recently had a terrible experience using Booking.com, and I’m deeply disappointed with how they handled the situation. I booked a property through their platform, expecting a smooth and secure process. Instead, I was defrauded by a vendor that Booking.com failed to vet properly. Upon arriving at the property, I discovered that the listing was completely fraudulent, leaving me stranded and out of pocket for the money I had already paid. What’s most frustrating is that I trusted Booking.com to ensure that their vendors are legitimate and provide safe accommodations. However, they clearly did not do enough to protect me as a customer. When I reached out to their customer service, the response was slow, and the resolution offered was inadequate.

Very painful experience. Would never recommend anyone to waste their time by booking anything on this platform. Shame on people of Booking.com. Don't waste your time and money by booking anything on booking.com. Very unprofessional and very disorganized website. No customer service at all. Try to avoid dealing with this website.

If you have to cancel a flight well in advance due to an emergency, Booking.com will do everything they can to make sure you don't get a credit or a refund. The customer service is there to tell you no in different ways according to their scripts. They don't listen to what you have to say and don't care. I told the supervisor the airline told me to call them, later she said call the airline. She was not listening and didn't care. Booking.com is a terrible company that will cost you money.

The worst on either Booking.com. They give you horrible hotels. Show great photos. The places are horrific. Then booking.com refuses to refund you in full even after the hotel promises and issues refund. Dozens of communications with booking.com and no refund. I will never use these despicable people again!!!

This company keeps calling. I told them I'm on the federal do not call list. The rep said that doesn't matter. I don't use their service and will NOT. I finally blocked the numbers. I'm not a member or a user so they have no reason to be calling.

As a third-party site, I booked a one-night stay at a hotel property. When circumstances changed and I did not need to travel, the hotel and Booking.com made it VERY HARD to cancel the reservation. A total of two (2) hours on the phone and online to cancel! I will NEVER book anything through this site!

Do not ever use Booking.com. I had a booking with them when and went with my family to the hotel. The rooms they gave us were very terribly smelling bad and the beds were bowed in the middle. I asked the front desk to change my room but they refused. By saying “rooms are assigned by Booking.com and they cannot change them”. I asked Booking.com to refund my money but they told me to work it out with the hotel, but the hotel refused to refund my money. Then I went back and told Booking.com the situation…they refund to refund my money as well. The name of the hotel that I booked is called “Girasole Apartments”. Please don’t use them. You will regret. I end up booking somewhere else and lost all of my money that I used to book my stay via Booking.com. I’m leaving this review because I don’t want anyone else to suffer my pain!

This is the worst platform to book on or try to Market your property on. Their customer service truly sucks. Their technology seems to be dated from the 19th century era. I have tried for more than 2 months. They list a beautiful beachfront property that is popular on other platform such as Airbnb and VRBO unsuccessfully because of their difficult verification system. It is definitely not worthwhile trying to book on this platform.

This is by far the worst travel app online. They offer zero customer service. They don’t respond online and the phone customer service is useless. I will never use Booking.com again. This was the last time.

Booking.com is a nightmare. I booked a hotel room, and proceeded to cancel it through booking.com, as well as calling the hotel itself and making sure it was cancelled. The hotel told me they would not charge my card as it's not on file, but booking.com charged me and won't allow me a refund because I need to "contact the hotel" which I have, multiple times, but someone they managed to refund me $15 of the $141 they owe me. They are avoiding me and refusing to refund me the total for my stay. I've seen hundreds of horrible reviews for booking.com, all of which have similar situations to my own. I don't recommend this website.

I recently booked a stay at a hotel in Atlanta that was advertised as a "safe place to stay" by Booking.com, but I was extremely disappointed to find it situated in the middle of a homeless encampment and surrounded by drug activity. To make matters worse, when I sought a refund, the hotel returned my money to Booking.com, yet I never received it back. This experience felt like theft, and I find the company’s practices utterly unethical. I would not recommend using their services.

I used to like them, but I didn't notice they put the wrong date on my confirmation and first, it took forever to find a phone number for them, and it's not even in the US, they wouldn't help and I'm out $70. They said to call the hotel, but they wouldn't help either. I would have to pay again.

I booked a room with Booking.com and accidentally selected the incorrect dates. I sent a request to change the dates and they did not get it fixed. The hotel told me to cancel my reservation and rebook Since my date was coming up and they could not get it corrected. The Hotel manager said booking.com would call them to confirm the reservation cancellation was OK and they would approve it.

I have used them before and it always allowed me to pay at the motel when I checked in but this time it charged me when I booked the room. Less than 24 hrs later I needed to cancel the booking I had made for a month away only to be charged the full amount. The hurdles to get through to customer service were ridiculous and when I finally did they hung up on me. I guess I'm out the money but rest assured I will never use or recommend them again.

I used to utilize Booking.com for several trips, but recently needed to communicate with Customer Service regarding a cancellation. The booking was not refundable, but I contacted the property directly per Booking.com's advice and the property agreed to process a refund so long as Booking.com representatives called them to process.

If I could give negative stars this site would get as many negative as there are, run, do not engage in business with them. We booked a hotel based on the advertisement of an airport shuttle. One month away from traveling we called to inquire about shuttle times, and were told there is no shuttle, never was. So we asked for a refund, got nothing. Filed a fraudulent claim with Visa due to false advertising, and their response was, "We are merely a booking site and aren't responsible for false claims," even though it was on their site. So I got screwed, I'm telling everyone my experience. Hope this place goes under. Watch out, there are so many negative reviews, they probably opened another site in a different name.

Horrible events happened and still happen. They owing me so much refund. To this day haven’t received. The post pictures but when you visit is all lies. They also make you book hotel rooms but don’t tell you full details or surprise charges at the hotel. Was stranded because of fake photos uploaded online and they couldn’t refund till date. Ripping people off their hard earn money. EVIL AND DISGUSTING.

I would never use this company for anything! Terrible! Poor customer service that is very hard to understand. What a waste. Don't try to ask for a manager. You won't get one. Their fees are not worth it.

SCAMMED by Booking.com. We were scammed by a listing on Booking.com last week. A rental was posted by Luxe Pittsburgh at the Elliot Hotel/Mansion in Highland Park, PA. The unit was uninhabitable. It looked like a bomb had gone off inside the unit. Another couple arrived at the Elliot while we were trying to check-in. They had booked using VRBO - and turns out it was also for a phantom unit.

Booked a room in Bar Harbor, ME for 4 days at the Hampton Inn. On the Booking.com website there was a place to make special requests of the hotel. I made a request for a balcony room. A day or so later I received a response from the hotel via Booking.com which said that they could accommodate that at no additional charge. Checked into the hotel and the room they gave me had no balcony. I showed them the message assuring me that they'd accommodate that request. They said that response didn't come from them, but from Booking.com. On the email, it states that Booking.com doesn't generate responses but only acts as a go-between hotels and guests. What a lie! Do not use this company!

We booked a one-night hotel stay with Booking.com in April 2024 to attend a concert in September. We paid for the room up front and received an emailed receipt from booking.com. When we arrived at hour hotel in September, the clerk told us the payment provided by booking.com (not our credit card) had been declined. We were forced to pay for the room again. We contacted booking.com customer service and have provided them with our bank statement showing we paid them for the room in April as well as the receipt we received from the hotel when we had to pay for the room a second time. So far we have communicated with 4 different customer service agents via email. Each one asks us for the aforementioned documents again. This is clearly fraud. They are apparently hoping we will get tired of dealing with them and go away. Booking.com? More like Booking.fraud.

I booked 4 nights with Booking.com. in 2 different cities while traveling in FL. They charged my card for 5 nights! I went back and forth with them to get my money back for 3 weeks! Their customer service is a joke. In the end, they used the excuse that I had canceled a night, and that particular night was non-refundable when the website clearly said it was refundable as I had canceled 2 nights prior to the stay! It was clearly their error, but they wouldn't budge. They were right and even with proof the customer was wrong! This Cost me $179.00. They are not based in the USA, but the Netherlands. Use Priceline or someone else, cause these people are very CROOKED!!

I would avoid this company. The customer service number they list on the web does not work. It is almost impossible to talk to anyone. They changed our accommodation location due to a maintenance issue. Their guarantee is same or better and that is what the booking owner told us. It was not. We called immediately and talked to customer service on I think because we were overseas. We were told they would refund us due to the circumstances we encountered. They did not. I am STILL waiting to speak to someone. GO book via another agency. Run far away from Booking.com

Terrible. Customer service chat has no indication on how long you'll wait. No notification for when the person responds to you and they're very eager to disconnect the chat if you don't respond quick enough. I won't be using them in the future.

I'd give them a 0 star if possible. 3 months after being told I would be receiving a refund, the company continues to pawn me off on calling the property myself. The property is saying they already refunded. No way of confirming that of course. However, I booked through Booking.com trusting their company would have proper places to stay. The place was full of mold and the room smelled as though a smoker have lived there for years. There was even black and red mold in the shower. Completely unacceptable. Having a customer who is already dissatisfied doing the company's job for them is as about as unprofessional as it gets. I will never use them again.

Used Booking to reserve hotel in Florida for 5 nights. The place was so dirty and full of mold I only stayed the first night. My friend was told by Booking I would get my refund for the 4 nights I canceled. Never happened! They said read the fine print. They are not responsible. The Comfort Inn and Suites in Davenport has permanently closed so my trying to save money cost twice as much after paying for another hotel and Hotel Hell. Do not use Booking. They do not back what they sell!

Genius Level 3 loyal Booking.com user with 60 some bookings since I joined and I will never use them again all thanks to my last stay. Mouse poop in the bed of our stay. The color green because it has eaten poison. Pictures sent to host and booking.com support. Plus there were insect crawling around in this basement suite. But it’s how it was handled after by both booking.com and host. The host kept saying the had not spoken to the owner yet. And then two weeks later they need pictures sent, again. Sent.

I purchased insurance for flight changes and had to change flights. Their phone number didn't exist so I used chat and they disconnected 3 times. Each time I followed the link after being disconnected it took me back to Booking.com without customer service response. I was unable to to change my flights and in essence lost my opportunity to fly. My insurance is not being honored because they never sent me a policy number. I have used booking.com for many years without issues. This is the worst ever in any reservation site I have used. Booking.com is done due to my experience. I had to give star rating, so I did one but, I would give them 0 if possible.

If I could give them no stars I would. I’ve been a customer for years now, and have had decent experiences with booking hotels, flights and car rentals. That being said I've never have to make any changes until now. Their customer service is atrocious, you can’t teach anyone by phone or email, only through the app chat feature. Due to the impending Air Canada strike our trip plans had to be postponed however good luck to anyone who has to cancel or make any changes to existing reservations. I've spent days trying to resolve with zero success and let me add this is a business class fare with a refundable ticket. They are scam artists that lack an ethical business structure. DO NOT USE THEM! Go directly to the airlines, hotels, etc and save yourself the grief and money you will never see again if you need to make changes out of your control!

I have used Booking.com for years. Never had a problem. 1st problem was two days before leaving the place we booked canceled on us Booking was no help. 2nd problem one of our hotels charged our credit card. Hotel is saying it's a Booking.com problem. Booking.com can not talk to no one. Emails just says to call them. So someone where there is a scam. On the 1st place, it took 4 days for Booking.com to give my money back.

DO NOT use this website. They are scammers and offer to rent out bookings of houses owned by people who are not renting them out. We rented a house for 2 nights and when we showed up there the owner told us it was not for rent and he had been living there for several months and had several other people come by thinking it was a rental property as well. Booking.com took our money and will not give it back. Thinking to hire an attorney for all the time and hassle this has caused. Ridiculous They should be shut down!!!