Booking.com

OMG... these buggers cancelled our reservation without our knowledge or asking and charged us as it was prepaid cancellation at full cost of cancellation. We reached at hotel with surprise, got embarrassed at the hotel, spent hours trying to resolve the issue. Booking.com wouldn't resolve it blaming it was made wrong so system automatically cancelled it. Though we have confirmation and pre-payment.

Booked 2 nights in Tbilisi, 2 nights in Baku and then 2 nights in Tbilisi through Booking.com more than a month before traveling. Arrived in Tbilisi and tried to contact the accommodation. After a few attempts, got a response saying that the accommodation had been cancelled. Then I was told: "Do you know someone in Tbilisi? Try to find another place." I wrote to Booking.com (2 Aug 2018) but no response to date. Got caught in the rain so went into a coffee shop and tried to get alternate accommodation. Eventually did, 6 hours later. In the meantime, I got an email from Booking.com regarding my booking in Baku in 2 days time. I had requested a check in time of 11 am which had been confirmed. Now Booking.com wanted me to reconfirm the check in time in case my plans have changed. Strange! I did not respond immediately as I was too busy trying to arrange accommodation in Tbilisi.

After a long wait and sorting our summer holiday we arrived to Spain, Madrid, rented a car and headed to Almeria to an apartment we booked- Apartamento Paraiso al mar. Booking.com had wonderful reviews on the site and that was the reason to book it. We arrived there with three kids after a long drive from Madrid. The place was filthy, full with hairy dump, with horrible smell of dump and far far away from the beach. Obviously we could not stay. The owner refused to give the money back and Booking.com said that they will open a dispute and it will take at least 5 days. We left without a place to stay with 3 children and with a loss of our travel budget.

I recently booked a property through Booking.com, but could not contact anyone when we arrived to check in. After several attempts to contact the property management and their parent company, we relocated to another hotel that was both sub-standard and more expensive. We contacted Booking.com for support and were told that our reservation would be cancelled at no charge and we would be reimbursed the difference between the cost of our original booking and the substitute one. The cancellation confirmation from Booking.com stated that the property had been double-booked more than twice in the past 12 months.

I booked a room for 3 days in Davao, Ph. I called the property 2 days before and the day before my arrival. They had no record of a reservation in my name or booking.com's confirmation #. I also sent the property 2 messages with no response. So I made other arrangements so we wouldnt be left out with no place on a weekend that the event was filling every decent place. I also called the booking customer service # twice and was hung up on the first time and told he couldnt help me the 2nd time.

My husband and I are very thankful to Booking.com. Wonderful team. We were victims of a Scam from the Hotel Casa del Rio in Puebla Mexico, and even when the Hotel refuse to return the 9 nights money (We paid 11 nights, two of them were a penalty for same day cancellation even when the hotel was at fault of total scam), Booking.com back up us and return the money of the 9 nights. It took 2 months, from the beginning of the cancellation to the refund day fighting with the Hotel Casa del Rio, exactly from May 23rd to July 24th 2018. Thanks to Booking.com team for all your support.

I booked a room at A Cape Cod Ocean Manor for July 22 through Booking.com. The room was completely filthy and absolutely stank. When I lay on the bed, I also began itching terribly. When I checked in earlier in the day, the key was tacked to the manager's office door. (This is also a violation of Massachusetts law which requires inns to verify the identity of their guests with ID). At the time, I rang the bell to the office door and no one answered. (I did check in before 5:00 p.m. and opened every window in the room, hoping the smell would improve while I went to dinner.)

I planned a family trip to San Francisco from L.A. I had made booking for one night at one hotel at Los Banos (near to I-5) via Booking.com. Around 5 days before my trip, I just wanted to check the hotel amenities and address just to be prepared. I opened the app of Booking.com and got shocked that my booking was cancelled. It was written "Booking was cancelled by property". I immediately called hotel and asked about it. Manager said they did not cancel, they don't have access to cancel once booking is confirmed. Then I dialed to Booking.com. Then I called hotel again and they helped me to book one room there directly.

I was very dissatisfied by a booking I placed. It was misleading and wasn't a bed and breakfast but someone's home. I have complained numerous times to booking.com and asked for my money back. Instead of contacting me they posted my booking as a no show and is completely ignoring me. They do not care what they post on their site, whether the hotel, etc. is a good hotel, they just want the kickback for getting someone to book a room.

Booked an Apartment in Pizzo, Italy, from the US, after viewing the website thoroughly of Residence Sabbia Di Marinella for 10 days. Had no international cellphone service so informed them of time of arrival. The host was 2 hours late arriving to let us in. We had to stand outside the gate in high heat while waiting. We voiced our anger over this and then she proceeded to ask for the security deposit and tax that we were aware of but wanted additional money for "cleaning of apt" and "use of linens" (towels, bed linens, dish towels, etc.). We refused as that was not the contracted fee for the rental. There was to be WiFi, sea view, hair dryer, as listed on website as well as photos. There was no phone for local calls either. We were stranded with no way to communicate.

I booked a hotel through Booking.com for the first time, I found the site a little confusing and had to keep going back to check I had booked correctly, I received an email to confirm my booking. My friend and I turned up at the hotel with only 1 hr before our show started to find we had no booking. After further investigation discovered it was booked for the following month on a completely wrong date, they had no rooms and happily found another hotel for us, but I had to pay again.

I want to review this company because I want people to know how bad their customer service is when things go wrong. I paid twice for my hotel through Booking.com and hotel owner who insisted no one pays before they get there - they don’t get customers credit card numbers - despite several emails and calls Booking.com say they have no record of the booking. Their customer services representatives are clueless that Booking.com also book through Agoda and therefore you end up with a different reference number. It is therefore your fault that you don’t have a Booking.com reference number.

Well, I have just come back from my 4 week trip with family and used Booking.com for most of our accommodations. One of them got double-charged. Very obvious to see the 2 transactions with exact same amount at the same time. I contacted them and they asked for all sorts of information including a copy of my credit card. I have no idea why that matters since they should be able to see the bank transaction on their side easily enough. Anyway, I followed their instruction to submit all the details they wanted.

I booked a hotel a month ago for an event two months in advanced. A month before my event my hotel reservation was cancelled by Booking.com with no reason given and when I called to try and figure out what has gone wrong, my calls were not answered. The event is quite popular and it was hard enough finding the hotel two months in advanced. I was left scrambling to find a new hotel. I found one that was more expensive than the one I booked with Booking.com. I am outraged that Booking.com cancelled my hotel reservation out of nowhere and with NO reasoning behind it. I will never be using this unreliable website ever again!!

Booking.com is good when things go right but the moment things go wrong they are not reliable and trustworthy. I had a horrible experience with a reservation a few weeks ago and a terrible, following customer service. The amount of stress and the cancellation, the impact it had on me, my party and the trip, the time it took to resolve the issue with that reservation, with no fault of my own, consequent poor customer service which repeatedly ignored my complaints and request to address the issue of impact on my travel was so devastating I will never use booking.com ever again.

I booked a room at The New Yorker Hotel. All selections other than I one I chose were refundable. But my room was not refundable. This fact was in small print on the room and I did not see it. Within 48 hours of booking a reservation that was 6 weeks away, I discovered that I needed to cancel. This is when I learned the reservation was nonrefundable. I was told by the hotel I could change the dates by calling Booking.com and asking them to call the New Yorker. I have been calling Booking.com for 2 days. They answer their phone with an automated message that says, "Try later. We are busy." This 4 night reservation is costing me $1500. And I can't use it. I will never use Booking.com again.

I had an absolutely terrible experience with Days Inn Lundys Lane Niagara last week. I had booked a spa bath five days in advance. I had phoned at 3:30 to confirm my booking and told everything was fine. I arrived at 7:30 and the room was given away. We were downgraded to a room I would have never chosen at that cost. It was a long weekend so we were virtually hostage to the situation. It would have been very difficult this late in the game to find a room. When we left the hotel had grossly overcharged our credit card. The room at been booked at $144 but they had charged our credit card $344 plus $150 security plus parking which they had promised to waive tying up over $500 on our credit card. When I contacted the general manager she was rude and unhelpful.

I spent March and April of this year travelling around Auckland staying at Guest Houses - advertised through Booking.com. Most were own by foreigners usually Asian. The standard of cleanliness and the professionalism of those running them left much to be desired. Booking.com blurb of the host being friendly and knowledgeable about New Zealand and Auckland was not true. All were just interested in making a quick buck. Two properties took my ID and made copies of it. I contacted Booking.com regarding this as being unnecessary as I was worried about identity theft. Booking.com was not the least bit concerned. Having stayed at about 9 different properties none matched the excellent reviews posted on their website. I would not use them again or other websites similar. It is obvious that these houses and the people who run them are not checked. There is no criteria.

My name is Shaliza ** from Malaysia. My friend and I with our family have recently stayed at Goreme Cave Room in Cappadocia, Turkey. The exact date of visit was between 1st August to 3rd August, 2018. My friend who did the booking is Ms Angeling **. We had bad experience with this hotel: 1. There were no cleaning service. Beds were not made up: towels not replaced, rubbish uncollected, etc. 2. Request were not met even after requesting a couple of times, like asking for iron and ironing board. 3. The receptionist were rude. 4. The room were un-airconditioned during summer and there were no information in the website stating such.

I really wish I would have read these reviews before I booked through this scam of a company. I mistakenly booked a room for one night as the website's default dates. This was 3 weeks in advance. After 5 minutes I realized the mistake I canceled the booking. I called after a couple days as the charge was still billed to my credit card. The customer service rep told me she needed to email the hotel and she'd get back to me in 2-3 days. After a full of week of not receiving an email or phone call I decided to call back. They informed me once the reservation was booked they would not be able to do anything about it. I could barely understand the customer service reps and they were very rude and unhelpful. All I have to say is actually read the fine print because this company will definitely screw you any chance they can. I find this to be a scam as I am giving the hotel plenty of time to find another party to fill my place.

I contacted booking.com by email to cancel a reservation and it was not forwarded to the hotel till the following day. So I ended up getting charged for the room. Very poor service from booking.com. When I spoke to the rep. he blamed the hotel. Not their fault if they don't get the request. BOOKING.COM sucks.

First of all, the place is in a very low-down neighbourhood, dirty, and dangerous, in Lisbon. There is no garden, no terrace, as it was written on the booking website. Also, if you have a dog, you can't let him in because his dog is very aggressive. So in the end, he does not allow pets… His dog almost bit my mother. Secondly, the host, Pedro just continued to push us to pay 35€ non even negotiable, for arriving at 7 pm and not 6 pm, which wasn't written nowhere in Booking.com! We told him if we could pay him the next day, given that we were going to stay 3 nights, he said no, he wanted to money right away. He started to be aggressive, yelling at us, and saying that he had to leave, that he was in a hurry, and blackmailed us that he was going to call the police.

OK, I have used Booking for a number of years and have never had any problem until a recent trip when I had booked 6 different accommodations for a 15 day tour of Croatia and Slovenia. All was OK except many of the places were apartments and it really wasn't clear that we'd need to pay in cash. It is obviously much better to exchange cash at home in the UK rather than be withdrawing cash abroad... Bank charges and cash advance fees on credit cards! The biggest problem I've found is that recently their accommodation details are not clear and in one case see end deliberately misleading resulting in a 3 night stay in 30+ degrees of heat without air conditioning despite it being listed as a facility.

Since 2014, I use Booking.com service for all my personal and business trips hotel booking. Today I'm disappointed with the service because of their partner client Hotel de Berne. I had a booking on March 31st 2018 at this Hotel for 6 nights for my vacation in the Nice city but they cancelled on 13th AUG, just one day before my reservation date. The given reason that my card is invalid and they have overbooking on the hotel. I have proved that my card is valid by getting an email from banker (debit card department) and forwarded to Booking.com customer service.

This is on-going with the Pattaya Tourist police, Thailand, and also the Bank of NSW, Australia, for fraud. These people took money from my account, yet it was advertised it would all be done, when I arrived on the premises. Because they said I never used their driver, and I went to the man who had my name held up, so I went to safety. This was at Bangkok International, a major airport, and it is huge. The driver with my name on his placard, took me the almost 2 hour trip down to Pattaya/Jomtien, and delivered me to Jomtien Beach Condo, by Pattaya Realty.com. No-one had the key to my unit, that I had ordered in May. The r?e plus Booking.com took 5000Baht from my account, for services, and US100 which became $277 in Australian Dollars. I had nowhere to go, so the Security Officers let me make a "BED" on a bench in the foyer, til the morning, and this was all sorted. It never was.

I made a reservation that had a free cancellation policy. I did cancel in time but the hotel still charged me. Called Booking and told me the property would refund my money in 7 to 10 business day. Day 12 I called back because I never received my refund. The guy from Booking was extremely rude and make me send a copy of the transaction... I can see it will be a while before I receive a refund. It sucks having your money taken and then waiting to get it back!

When booking my overnight stay in Portofino the price on Booking.com was 117€ in bold red lettering. As we were booking at very short notice I believed this to be a last minute deal. As I progressed through the booking the cost of 260€ was crossed out and 117€ was stated. When I completed the booking the price of 260€ came up. I couldn't cancel the booking at the stage, so thought I would discuss it with the hotel. They knew nothing about a price of 117€. I have since been in contact with Booking.com, and because I didn't screenshot their page with the price of 117€ on, they can't do anything. Why would I screenshot their page? Don't they know what prices they are advertising? What I thought to be a last minute offer, turned out to be very expensive. I'm not impressed with Booking.com and won't be using them again.

I booked a hotel reservation through Booking.com. 3 weeks before I had to change my reservation, which was allowed. I arrived at my hotel at 9:00 after 4 hours of traveling only to find out that my reservation had not been updated and the hotel was completely booked. The desk clerk at the hotel said they have had many problems with Booking.com lately. I called customer service and the first lady tried to find me a different hotel. I was placed on hold for 20+ minutes (meanwhile the hotel I went to found me an alternate hotel) and got disconnected. They never tried to call me back.

This site is such an unreliable way to book hotels. They do not always post accurate reviews. They will offer options that are not accepted at the hotel or not true. For me, I stayed at a hotel. I was forced to extend my stay. The hotel said it would refund any unused nights. Booking.com refused to honor this promise and instead, pretty much said, "oh well, we're sorry." They don't care. I will NEVER EVER book with them again. I will either go thru Airbnb or Hotels.com, or another site. Never again will Booking.com get the best of me. Look at them, not even a 1 star business. Why are people still booking with them? I do not get it. I didn't realize that this happens to everybody who books with them. Amazing! I was incredibly stupid. Not anymore.

I have used this service in the past and was satisfied until my last experience with them. Somehow, and I don't know how so that is why I recommend you read the small print, I'm now in a charge the entire amount and not refund plan even though throughout the entire reservation they told me I didn't have to pay until I was there. Well, THAT IS A LIE! I am now out $330 because of this ridiculous plan that I didn't even sign up for. Will never use them again.