Booking.com

Booked room online, reviewing pictures and descriptions of rooms. Choose best one shown, even called hotel Hampton Inn and suites confirming accommodations. Arrive and checked in to find room not as pictured or confirmed with walk-in shower extra as promised. Bed was hard and lumpy and outlets didn't work. Will definitely be choosing one of the many other options in Milwaukee and not be making reservations with Booking.com again.

I was using the Booking.com site to find a hotel near the Dayton Ohio area. I was looking for a room with a jacuzzi suite as well as an indoor pool and hot tub. I was on the booking page to book a room at the Holiday Inn Express which included a jacuzzi suite. They had pictures of the room with a jacuzzi. They also had pictures of the pool with a hot tub. I just so happen to view the company website before finishing my booking. They did not have any jacuzzi suites available nor did the pictures of the pool so a hot tub. So I called them, they took all of the hot tubs out of both the rooms in the pool over a year ago and have contacted Booking.com several times to have the pictures and amenities on their site changed. But yet they have not. I am so glad I called the hotel to verify.

I booked my reservation through a referral and was promised $25 after checkout and here we are a year later with no credit. They lied and cheated to get customers to book through them. I would not recommend them!

Beware, confirmed reservations with Booking.com are not actually confirmed and Booking.com allows hotels to cancel without notifying you! For the third time a Booking.com reservation was canceled without notification. The first time we were lucky and there was still an available room when I arrived. The other two times I happened to double check myself, and saw that the hotel had canceled. I then had to go in and re-book. Bad service!

The unique vision and mission of Booking.com's founder made Booking.com the successful industry they currently enjoy. It answered a need, it filled a niche in support of travelers like me in planning trips without risk, way into the future where dates and timetable are still very fluid. Unfortunately their rapid growth seemingly made them lose sight of their mission and/or lose oversight of their team's professionalism in the business of customer service. Their website constantly changes, more and more the change feels as if Booking.com purposely intends to catch/trick us patrons unawares falling into making reservations with strict terms and conditions. System change that made you think you are clicking the "save" button, to save the alteration you made on your no-penalty reservations, and BAM! Without any further warning, a notification popped saying you just made a commitment to a non-changeable non-refundable reservation.

Almost a year ago I made a reservation at Sheraton Boston through Booking.com. I am getting ready to travel to this location and I called the hotel to confirm my reservation. The hotel told me my 5-day stay would be $1300 more than what I booked it for through Booking.com. Since I made the reservation through Booking.com I then tried to call them to rectify the situation. I called Booking.com seven times and they told me that they would look into it and call me back later. They never called back. I kept calling and asked to speak to a manager. They put me on hold and finally hung up on me. I kept calling back; I kept asking to speak to a manager. Yuko told me she was in charge and could not help me. She said they would not honor the original price that I was quoted.

I Timmy ** went through now on my 3rd horrible experience in with Booking.com, made reservations to Orlando, FL and I was charged immediately not upon arrival $529 and I had to cancel. The cancellation wasn't free like advertising says, booking wasn't free, I was charged $191 to cancel. Everything was non-refundable!!! Booking.com are total scam artist and need to sued and taken off the market. To make things worse to talk to someone about it or get your money back is totally impossible!!! No one and no one should use these people as a business, and if you do get to talk to someone, they are foreign. Never American...so (scammers)!!! That all they ** do!!!

In February I made a reservation at the Hotel Deutsches Theater (Landwehrstrasse) in Munich, Germany for a three-day stay in May. After completing the reservation, my itinerary had to be changed, so I had to cancel. Booking.com sent me an email confirming the cancellation, but the hotel went ahead and charged my credit card for the full amount of the stay. THREE MONTHS BEFORE THE CHECK-IN DATE! EVEN THOUGH I'D CANCELLED. I have sent the hotel three emails asking to be refunded, but they refuse to reply. The same is true for Booking.com. Now I have had to open a dispute with my bank to recover my funds. This puts me off Booking.com. And, needless to say, the shady hotel as well.

My experience with booking.com was not a good one. I will never use them again. I made a hotel arrangement through booking.com in January for an upcoming event in February. Less than 48 hours after booking the hotel I needed to cancel due to unfortunate circumstances. They make it impossible for you to actually talk to someone. I could only contact them through emails. I asked if I could cancel my booking. I was told no they do not give cancellations. I asked if I could rebook for a different date and was also told NO.

The location was in poor shape. The room smelled terrible and was still in un-repaired condition from the storm. Booking.com listed this as a three star recommendation after they cancelled my other booking. Booking.com is not a reliable source for recommendations if they list this as a three star. I had two older people with me and they were very disappointed in the stay. No towels in the room and no shower curtain. Booking.com cancelled my original reservation as I reached the city, then they reached the conclusion that it was my fault. Go figure. Very disappointed in the handling of this matter by Booking.com.

On 07/02/19 I booked Chalk Cottage Lewes, UK for 3 nights total cost GBP461.10 with a deposit of GBP130.50 paid at the time. After finding Airbnb had the same property for GBP371.12 I contacted Booking.com and requested either a price match or refund only to be informed a screenshot of the Airbnb offer for the dates booked was required. Of course this was not possible because once my booking was processed the cottage was no longer available for those dates to do a screen shot. In this instance proof of claim cannot be provided although checking of dates either side of my booking would confirm the Airbnb price. Booking.com are hiding behind "policy" to once again deny a legitimate claim.

I reserved a 2 night stay near Mount Rushmore with the understanding that I could pay at checkout. Now my credit card has been charged the full two night stay. I tried calling Booking.com to get a refund and they said to call the hotel. I called the hotel and they said to call Booking.com. Now I’m in an endless loop with no resolution to the issue and my credit card tapped out. They also told me there are no options to cancel or modify the reservation. Don’t use Booking.com!!!

1.5 years ago I used this site to book my Myrtle Beach vacation and boy was that a mistake. I used my credit card to secure the location with the understand that I could use any payment method upon arrival. When I arrived I gave my debit card and my credit card was still charged which put my account $800 over my limit. They refused to help me with the problem and the hotel basically said, "Oh well. We got our money." My credit score has been impacted by more than 200 points and I've lost almost everything in my life because of it. To this day I'm still fighting with the creditors about this with no end in sight. These people are reprehensible and don't care whatsoever for anyone or anything other than their bottom dollar. I'm going to Priceline from now on!

I started using Booking.com about 3 months ago. I travel every week and was offered additional miles for booking on this site. There is NO forgiveness here. I booked a flight into Abilene TX, so it took me to the hotels there, I changed it to Eastland TX but it opened in a second screen. When I confirmed it was to Abilene not Eastland. I immediately called. They told me read the fine print. Priceline may not give me the airline points but the customer service is worth it!!!

I stayed at Royal Rooms Rome on 22nd Sep and they kindly decided to take £253 off of me the following month after my arrival. They had swiped my credit card and have denied it all yet my bank contacted them and they provided the receipt. My bank could see it was fraud because there was no signature. I have contacted Booking.com and sent over 50 emails to ask them to remove the hotel so other people are not stolen from. I always get a standard response and I’ve just been passed to a different person every time. The hotel denied taking the money so Booking.com are doing nothing. I’ll never book through them again and I’ll tell everybody that the Royal Rooms is the dodgiest hotel ever.

My husband and I booked a stay at a holiday park through booking.com. This holiday park had glowing reviews and looked awesome so we booked a non-refundable, self contained cabin. Booking.com quoted us one price, the holiday park removed a different amount from our credit card. When we questioned the management at the holiday park, they said it was a standard transaction fee for amounts of $500 and over. Nothing about this was mentioned in the information we received from Booking.com.

I booked a hotel through Booking.com and too late I realised the hotel shuttle wasn't free when I booked through them. On their website it appeared to be free as it was in heavy green type next to free wifi in the same type and alongside things like swimming pool and private beach which were obviously included in the price. Elsewhere on the website it was shown to be extra but you had to look quite hard for it. The saving on the hotel through Booking.com was nowhere near as much as the transfer cost. The hotel quoted 100 euros for the two transfers (there and back) and the saving through Booking.com was £13.00. If I had booked direct through the hotel the transfer would be free. Booking.com refused to compensate me despite their much flaunted price match as they insisted the information was on their website. I maintain the website was deliberately misleading. I shall avoid using Booking.com in the future.

It appeared to be the hotel booking with me and I asked about AAA discount and received none but when checking in they confirmed there was one but too late to do anything that cost me $85 in addition. I feel I paid the highest price this room was ever booked for... In summary Booking.com is misleading, expensive and, non-flexible. I will never use Booking.com again.

I booked a hotel room on Booking.com and canceled it the next day. In both the booking invoice and the cancelation notice, it stated that I was not to be charged for canceling. One month later, I have a $1400 charge on my account with the hotel stating that it was supposed to be non-refundable and it's not their fault Booking.com got it wrong. The customer service person at booking.com was entirely unhelpful. I know have to file a dispute with my bank card, which I will 100% win. Booking.com is shoddily run and borderline defrauding their customers.

I booked a hotel in Asheville but did not receive the email to verify my confirmation until 2 days later. When I clicked in their email it said that the time to verify had elapsed and my reservation was cancelled. I booked another hotel through their website. However, when we got home we were charged for the initial reservation even though Booking.com had cancelled it. I have emailed and they say they are looking into it but all they did was contact their original hotel and have them called me - Country Inn & Suites on Tunnel Road in Asheville - they will not refund my money. I will NEVER use Booking.com or stay in Country Inn & Suites again.

I attempted to utilize a coupon provided by Booking.com, promising an $80.00 refund to my credit card following my stay. Months later this refund has yet to take place. I have made several phone calls and have sent many emails in a effort to resolve the issue, all to no avail. This situation has left an unfortunate feeling of dishonesty and little concern for customer service.

It was a great experience. Smooth and easy to do what I was looking for when I started using the site. Everything I needed done I got taken care of here. Was good overall. It was just as I hoped it would be.

I have booked a hotel with them that had a free refund for a long time. I cancelled the hotel, $1215 on January 5th. It is now January 31st and I still have not received the refund. I called and email numerous times and they are making me deal directly with the hotel. The hotel doesn’t pick up the phone. I booked it through their website, not through the hotel and I think they should personally deal with the refund. I will never use them again!!!

Read your reservation very carefully. TOTAL should read SUBTOTAL. There is fine print long after the TOTAL, indicating further fees after you check in. So, review your confirmation very carefully as the TOTAL is not the TOTAL.

This is regarding Confirmation Number: **, I was looking out for referral amount to be reflected after the stay of my friend. But it is saying booking is canceled in Booking.com so the referral amount will not be credit to both the person. This is **. We have bills of stay and either the hotel or Booking.com is doing ** thing.

I booked a 5 night stay through Booking.com for Wyndham Travelodge North Bay. I made my reservation back in Nov 2018 for March 2019. I rec'd an email Jan 27th from Booking.com requesting that I pay in advance to secure by reservation. This is a 1st for me... Never been asked to prepay for a room. I called the hotel just to confirm my booking... Response was, "We do not have your reservation. Booking.com should have never reserved this for you..." I was shocked. I then called Booking.com customer service and they said... "I have no idea how these things happen... Sorry. You will have to book at a different place. There are no other pet friendly hotels available during this time." Will I ever use bookings - duh... No. Next time you need to book online. Get a rate and call the hotel direct. They will meet or beat the online booking site. I found out this is how hotels are fighting back against online booking agents.

Booked a room at Marriott in Chicago. Called Marriot before my arrival, & Marriott explained that Booking has not reserved a room in my name. Result? No room, and had to scurry to find a room at another hotel, but Chicago booked and had to book a hotel 10 miles away. Bookings.com 'customer service' telephone number was busy for an entire day; did not answer emails, too. Had to work with American Express to get my money back. Robbers.

Just returned from Lima Peru where we rented an apartment on Booking.com. The property owner is trying to keep our entire security deposit for a dirty towel and a tiny piece of plastic on plastic veritical blinds (that was not broken by us) and the property owner is claiming that they are "Persian" blinds. This is obvious normal wear and tear on inexpensive items and it is beyond unfair to nitpick and pin this on us. Booking.com refuses to get involved and we feel so taken advantage of and violated in this process. It is beyond frustrating that booking.com is allowing this type of predatory behavior from one of their property owners. I urge you to use another rental platform and to make sure they offer renter protection from this type of behavior.

The accommodation we contracted to through their site was found to be not as portrayed when we stayed there overnight. We uploaded 5 shots of the hotel rooms sending these with our review, however these shots were not downloaded to their site. Initial response from Customer Service was very disappointing. After painstakingly taking screenshots shots of each stage of their booking progress to create an audit trail I was eventually contacted by Customer Service with a detailed personalised reply, apologies, recognition of the shots we sent them and an offer of a full refund.

I would like to share my experience with Booking.com: Over the past 3 month- I have had many issues with guests who claimed they did not receive any information that was sent to them regarding their reservation and normally that happened whenever it was a guest who had booked over one of your partner websites (e.g. Priceline), guests who somehow never came across the room information and details like "1 bed" in the room. Guests who also claim that I was stealing because it was advertised as e.g. $99/night but then failed to see the tax and cleaning charges. I understand that most likely the answer to those matters is the information is there, it is neither your fault or mine that they did not read it, which is fair point, however, if it consistently happens, which it did, then there must a problem with the information layout.