Booking.com

I am very pleased with Booking.com and their customer service. I recently used them to book eleven different properties on my European vacation. All but one of the properties were perfect. Unfortunately that one has a crook for an owner. When I returned I contacted Booking.com and they refunded some money I had to pay for parking I didn't receive at this property. Then the property stole $437.96 from me on my credit card. I again contacted Booking.com who just one week later fully refunded the money. Every time I called I had just a short wait and I like that you can contact them with complaints through email as well. I also wanted to mention that I had a past bad experience where a hotel said they did not have my reservations upon arrival.

I made the wrong date booking by mistake and was "told too bad for you it's final" and I couldnt change it. Everyone who was invited to the birthday couldnt make it the day before so I was really stressed out. I called back crying talking to a different agent and he was able to switch everything for me, no penalties and no change to the price. First customer service person gets zero stars, second gets 5. Definitely keep calling back to get the help you need. But it does create a lot of unnecessary stress.

When my hotel refused to refund a week in my card after I had been there for 3 months but had to leave a week early, I called Booking.com because it's where I made a reservation. The man was very sweet even though I was livid. He placed me on hold, called the front desk to attempt to negotiate my money back. He said they did they have a RIGHT to all my money. The man from Booking.com apologized and said he would refund me $25 just as an apology for the situation even though they have no control over the hotel refunded my money. I'm about to review that hotel on their website but I wanted to say that I appreciated the effort by the Booking.com rep and even the small $25 refund! First class service. Maybe you should run the hotel.

I booked the hotel thru Booking.com, and got confirmations from both booking.com and the hotel itself. I was going to arrive fairly late to my motel, 10pm or so, and told them so, I even called the motel and confirmed this, and they said the room would be held. When I arrived, they said there was a mistake, and all rooms were already given up. I was tired, and there were hotels about 15 miles away (which was the direction I was going). I did not want to waste time, I went on to the next place, and they had rooms. The room was $50 higher though than the one I had booked. I contacted booking.com, they apologized for the situation, (though I believe it was the motel's fault, not their's), and refunded me the $50 difference within one day. Excellent service.

I always used Booking.com for my hotel plans and only once they almost failed me. So I got a long distance tickets to travel the other end of the world thru Booking - Turkish airlines. In the middle of the trip, I had to come back to the US so I quickly purchased one way ticket back and called Booking to let them know that I am cancelling the return portion for my first ticket. The representative was nice and said that Turkish airlines will reimburse 400$ if I schedule another flight within 12 months but it must cost at least 700$ as total for the trip.

I arrived to Big Bear almost 1 1/2 weeks ago to care for my mom who Hospice thought might be getting close. Afraid of losing her independence she wouldn’t let me in her house so I had to quickly book reservations over a very busy Labor Day weekend. First place booked through Booking was on the edge of being unsafe and then I was able to book a place for a week with the local rental agency Village Reservation Service who was amazing when it came to customer service, actually trading my reservation for a better place for the same price because the one I rented was not up to their standards.

I made a reservation for a rental car during Labor Day weekend, I arrived to the pick-up location on time for the rental and when I got to the counter was denied a car that I prepaid for. I called the customer service line for both the Rental car agency and Booking.com. Booking.com denied my refund, said I didn't show up for the car and that there was nothing they could do. When I reached back out to them and reminded them that I did in fact show up for the car nor did I breach any part of the contract I was still denied. I will NEVER deal with them EVER again!!!! I lost out on over $200 and missed my son's tournament. Not a good company!!!

I have use Booking.com at least since 2000. I have had two problems which were fixed with complete satisfaction. I have used them more for travel in Europe than elsewhere. The quality of the offerings have gone downhill to the point that I have mostly stopped using them except for finding places to stay and then contacting the place directly for a better deal. These days many of the rooms they offer tend to be the hotel's marginal rooms with some kind of problem. In the past it was possible to reserve a room you could cancel up to late in the day of arrival. And that is what I call "free" cancellation.

I booked a hotel directly across from the Hauptbahnhof in Munich because I have cancer and cannot walk far with a heavy suitcase. The hotel was once the Hotel Regent located Seidlstr. 2, Maxvorstadt, Munich, 80335, Germany. When I arrived the hotel was boarded up. The business next to where the hotel was, said it closed in early March 2020. It is now September 2020 and Booking.com is still allowing it to be advertised on their site knowing it has been closed for over six months. This cause considerable stress in my life since I am not able to carry heavy items far and I booked this specific nice hotel because of its proximity to the train station. This is the third time in 2 years I have booked a hotel with Booking.com which has been closed for months and they know it is closed.

I booked a condo for my wife toddler and myself. We booked the flight just before Covid 19 hit. We booked 7 months in advance as well. Well needless to say Covid hit, end of travel. Both the condo owner and I agreed our trip was over as the destination city was locked down. Booking.com charged us almost half of the full booking price as a cancellation fee. Just was too much money, I can understand a small fee to cover some expenses, I know typing a few key strokes, hitting a send button or two is not easy. But to charge 100 US dollars for the labor..Wow..I must be in the wrong business, perhaps I will give up Law and do what these folks are doing.