Booking.com Reviews

Honestly, this one went pretty smoothly from start to finish. I found a place pretty quickly without having to dig too much, and the whole booking process didn’t feel stressful at all. When I got there, things were mostly as expected. Not perfect, but close enough that it didn’t ruin the experience. The only thing that stood out was that getting in touch took a bit of patience at times. Still, for the price and convenience, I’d say it did the job well. I’d probably book through them again.

Booking is the best. All my properties are listed there and I'm very satisfied. 🥰🙏🏻

I’ve used Booking.com a few times now and overall it’s been a solid experience. The site is easy to navigate, and I like how many filters there are to narrow things down based on budget, location, and reviews. I’ve found some really good deals, especially for last-minute trips. That said, not everything is always as clear as it should be. A couple of times, the room details or fees weren’t fully obvious until checkout, which was a bit frustrating. Customer support helped when I needed it, but it did take some time to get a response. Still, most of my bookings have gone smoothly, and the convenience keeps me coming back. Just wish the pricing and details were a bit more transparent.

I booked my stay at Booking.com for Grand Bavaro Princess, Punta Cana, and I want to highlight the excellent support I received from Booking after a very stressful situation. During our stay, my daughter’s AirPods were stolen from inside her backpack in our hotel room. We reported it to the hotel and even showed the location through “Find My,” which indicated the device was in a nearby city. Unfortunately, the hotel’s manager and supervisor were dismissive and refused to take responsibility or offer any compensation, which was extremely frustrating. I then contacted Booking.com to report the incident, and the difference in customer service was remarkable. The agent was extremely empathetic, kind, and professional. He acknowledged that this is not something anyone should experience during a vacation and sincerely apologized for what happened — even though it was not directly their fault.

Booked a minivan and no van available when I got there. Had to go back the next day and thankfully they had one. That evening I booked our hotel and Holiday Inn called to tell me that they don’t have a room available. Called Booking.com and was told that it would take 7-12 days to get my money back. What a SCAM!!!

I booked a property via Booking.com, and it turned out that the property information provided by the owner of the property was not complete. The owner failed to disclose the two very steep flights of stairs leading up to the property. Additionally, handrails were missing. Lastly, the stairs were snow-covered and slippery when we arrived at check-in. These factors created serious and dangerous accessibility issues when navigating luggage up these steep staircases. We were uncomfortable navigating these unsafe stairs and left after the first night. I contacted the owner of the unit immediately, and initially, he seemed cooperative and willing to refund the second night. Then he stopped responding. I also received no response from Booking.com.

If I could give 0, I would. Their customer service is horrible. I had a problem with a check-in date I had to change. I called the hotel. They said I had to go through Booking.com. Everything is done with an email; they list no customer service phone #. They answered my email saying they would contact the hotel to change, they never did, according to the hotel so I was charged as a no-show. So I booked the correct check-in with the hotel directly at a cheaper cost. The phone# they gave me is for the Netherlands which, when I called 3x, it comes up saying unavailable. I went back and forth with them for a week to get a refund. They kept asking me for the booking# and pin# on every email, which I had on each one. It seems they don't read the emails. Booking.com sucks. You should just call the hotel directly and book yourself.

God forbid you have an emergency. They have no empathy whatsoever. We had a trip booked from LA to Charlotte for my wife, two daughters, their spouses, our granddaugter and me. Unfortunately, the day before, my wife had to have an emergency surgery on her tooth and could not fly. The kids decided to still go. We were able to cancel one hotel room, but at a cost of one night's stay, but when we tried to change the name on the rental car, they said they could not do it. We even called the rental car company to have them do it and they told us that Booking.com could do it.

Worst site to use to book for anything, this place falsely advertises hotels making them out to be these nice, comfortable, clean stays when in fact you get there just to realize it’s absolutely nothing like the pictures. I booked into a hotel recently for 2 nights, I got there and it was so filthy we had to leave. There was no way we were staying there, been trying to get my money back ever since and Booking is claiming it isn’t them that needs to refund me. Umm hello! I PAID through booking, therefore booking took my money. The audacity to take people's money and then when it should be refunded claim that you’re not responsible for giving a refund!

I will NEVER use Booking.com again. The reservation information was completely wrong at check-in after spending an extensive amount of time on the phone with a representative, on two separate occasions, in order to get the reservation corrected. EVERYTHING about the reservation was wrong, names of the guest, type of room and room rate. I never intended to use this sight in the first place. I had typed in the hotel's name in the search bar and believed I was actually using their website. Using this site did not get me a better rate and in no way assisted me with make the process smooth. This was an important event and I had family flying in from the East Coast. Check-in at the hotel should have been the easy part!!!