Booking.com

Now after few months, I remembered that option and decided to use to make another long distance travel but when I called Booking.com they tried to reach out to Turkish airlines, where they got the answer that Turkish will reimburse only tax for the return ticket (Turkish airlines really broke my heart). But because Booking representatives understood the situation and in order to commit to what was promised reimbursed the whole ticket price to me! I really didn’t expect that. Thank you guys! You brought the best journey experience into my life.

I had to wait quite a while on hold, but it was all worth it. The manager told me that if I had booked through him directly, he could have handled this himself, but I told him what happens every time you call... Once "0" is pushed for the operator, the call disconnects. He found out something he didn't know in that phone call as well. It all worked out in the end and I can't thank Booking.com enough for helping me take care of this. I've been using them for about 3-4 years now and never had a bad experience. I will continue to use them in the future.

A week later, after many failed attempts to get in touch with the hotel, I called Booking.com. The man I spoke to was not very helpful and seemed to have trouble communicating with me. There was a language barrier and also a lack of will to do his job. After a frustrating conversation that was getting nowhere I felt like I was cheated out of my near 800.00 I was expecting back.

At this point I was very upset and would have left a 1 star review and still feel like to that point I was poorly treated. BUT, then I called to make one final attempt to get my money back. A lady by the name of Susie picked up. I explained my situation and told her about my whole experience. She informed me with a lot of new correct information and the refund process. The email return request would be sent to the resort 24-48 hours after I called not refunded, then the resort can take up to 5-7 days to respond. Then it would take an additional 10-15 business days for the refund to be sent. None of this is anything I wanted to hear but was still happy to be properly informed finally.

Since the resort wasn't returning any of my phone calls and the 7 days had passed since the email was sent out I explained my concern and asked if anything else could be done. Not only did she call the resort and established communication with the accounting department for me she spoke to the manager there the following day and got them to accept the refund moments later saving me 5-7 days of waiting time. She followed up. I still have to wait for my refund for 10-15 business days but honestly that is a lot better than never seeing my money back. But for someone to follow up with me like they said they would, at the exact time, and date and go out of their way to resolve an issue, and provide correct information the first time around take someone else's mistakes and correct them is why I left this review. Susie I appreciate the work you did for me. This is what true customer service is.

Let's come back with main course of action. As said before going to interlaken I called 10 to 12 times to booking.com seeking for confirmation either my stay property is valid or not, where I BOOKED 2 bunk with 4 occupied 1 room. I called on 11th October for to have double check but owner said "Not possible. You have 1 kid" and he (owner) marooned and spoke rudely and disconnected the call. Next called to booking.com they said me "Dont worry sir you go owner accepted confirmation". Later words I mean next day owner sent messages no space.

Next called to booking.com CSR are just told all mugged up words. I asked communicate to manager and they able to connect MR ** MANAGER from booking.com. After huge discussions he sent me mail. They allocate private room. You go happily (attached mail copy here) in order little bit price increases, I said and accepted it.

On 17th oct reached hotel 9:30 P.M interlaken () as movement entered. He took my family to 6 bunk bed and told "Your family has to accommodate here". I said "Did you read the mail which sent by booking.com where I'm ready to pay extra money for private room", He didn't listen nor Interested to be pulled us in 6 bunk bed with my spouse and daughter around 2.6 and this time I called booking.com seeking assist arrange something for me. It's very difficult to stay but they kept on hold up to more than 1 hour (attached call history).

I don't know what I supposed to do when you are at unknown country and this owner barking and shouting at me "Why you calling to booking.com and telling me go out of this property". It's time of 10;00 PM ,17TH, late night it was happened on call on hold with booking.com CSR are heard everything but he just told "Call you back in hour" for something but nobody called.

None of them are came in to help neither Customer care executive Name called Karl, many names and Mr ** [Manager] they sent me hell. Now, owner started late night and saying "Dont use kitchen you have only 15 min". I said "We want to cook for daughter not for us. We can sleep empty stomach". He suddenly came and switch off the regulator and told times up dont use kitchen.

I wish this shouldn't happen to anyone near future. In order to do that we shouldn't book any thing from booking.com and they want only money. There is no word like hospitality in this company. Simply cheating and improving their asset by humiliating to customer and giving tension by talking about company norms. Be aware, Be careful. DONT TRY TO BOOK VIA BOOKING.COM and think thousands time before doing because you are alone or with family and trusted some company. Damn sure they ruin and should lead Here by attaching all the proofs. Confirmation number- **.

So I called within 30 seconds and customer service said they would take care of it and in the meantime could they find us something so we were not sitting in the street? The man was from India (I think) and he was super helpful and nice. So I booked ANOTHER hotel with booking and spent another $300 on a last-minute hotel within walking distance. They got paid 3x for one night and then informed me two days later that I wasn't going to get anything back for either of the other bookings. No help at all except to make more money. The only one I asked for money back on was the one I had literally books seconds before for the next night. So now, they have lost our business and I have started the process of leaving "reviews" about their "service".