Booking.com

I have used the site before and found it very helpful. However, my most recent visit to Tampa, FL left me thinking wondering what process Booking.com took to properly vet the hotels they use. The hotel was HORRIBLE!!!! There was no indication that the rooms were outside access like a motel. The room was dirty and smelled. The first thing I thought of was that it looked like a place where prostitutes and pimps frequented!!! I went back to the office and requested a refund. The lady at the front desk gave me a “we hear that all the time” look and dismissed the charges. However, it took a week before the funds were returned to me. My family was able to find another hotel and we were told that they got lots of complaints about the hotel. I am hesitant to trust Booking.com to find a hotel after that terrible experience.

Long term reservations were made for my husband and son for a job. An emergency arose and they needed to leave. Manager would not undo the prepaid charges without Booking.com calling to change the dates to undo the long term reservation. There is a phone number for the motel, but they never answer the phone. I asked the agent if she would be willing to call my husband and have him give the phone to the manager. She agreed and all was taken care of in one phone call.

Me and my wife went on a trip to the Bahamas. After the first night in our "resort" we checked out and switched to another place. Our original resort was booked thru Booking.com. I called them before checking out, made sure that our trip was refundable. The person I spoke to told me the nights we didn't use would be refunded 24-48 hours later. The resort also said they were okay with refunding the website as soon as the refund request would come thru.

Booked an inn with Booking.com. Some time later I found a lower cost at another site. Recorded the offer (took photographs indicating offer and date) and sent to Booking.com. They instantly reacted with an offer to discount the distinction after we have finished our inn remain, and introduced the receipt. Recently I sent the receipt, and at the beginning of today I presented the record points of interest for the discount per Booking.com ask. Guarantee acknowledged and I ought to expect discount in 7-10 days. I am absolutely awed with the manner in which Booking.com handle such demand. The imperative thing is to ensure that the bring down value you find is for the equivalent correct thing: same lodging, dates, abrogation approach and so forth). Likewise, make a point to take a picture of the offer. This will have a date stamp which Booking.com.

Booked a hotel with Booking.com. Some time later I found a lower price at another site. Documented the offer (took photos showing offer and date) and forwarded to Booking.com. They promptly responded with an offer to refund the difference after we have completed our hotel stay, and presented the invoice. Yesterday I sent the invoice, and this morning I submitted the account details for the refund per Booking.com request. Claim accepted and I should expect refund in 7-10 days. I am certainly impressed with the way Booking.com handle such request. The important thing is to make sure that the "lower price you find is for the same exact thing: same hotel, dates, cancellation policy etc). Also, make sure to take an image of the offer. This will have a date stamp which Booking.com cannot dispute.

HOSTS: avoid working with this company; they are constantly in breach of Terms and Conditions and are withholding money from Hosts in some cases for up to a year. I have recently become a victim of this being a host with Booking.com, and they are ignoring my calls and messages and emails. I then started doing some research on the internet, started connecting with other hosts and travellers, and I was completely shocked and disgusted how many people there are out there who are ignored by Booking.com.

I booked a room at the Best Western through Booking.com. I was not told that I could not leave my car at the hotel if I did not book directly through the hotel. I canceled on Booking.com, and I was charged $205.92. My reservation was for August 24. I will NEVER use Booking.com again.

I booked a room at Rich Eliat Suites in Israel. As soon as I arrived, I was taken aback that the pictures on Booking.com website was not a true reflection of this hotel, which in my opinion was very run down, dirty and the rooms were very small. Even before I checked in I asked the manager to look at the room. I smelled a strong chemical odor and started feeling sick. The room was run down and did not depict what was on Booking.com's website. I immediately informed the manager that I wanted to cancel my reservation. He refused. After waiting 45 minutes on hold with Booking.com, they said that the manager disagreed with me and that they couldn't help. I wound up filing a dispute with my credit card company..a nightmare! I wound up spending triple the amount to find another hotel on my own..took me three hours to do so! I will never use Booking.com again!

Booked a hotel online. Showed up at hotel at 1130 pm. Kids in tow and hotel was overbooked! Had to travel to the next town over to find available hotel! Our card was charged for first hotel. I called hotel. They couldn't help till manager came in. Meanwhile our money is gone! I call booking. They were rude, sent me to multiple people, gave me run around and eventually said I would get refund in 3 days! It's now 130 am. We’re in New, much more expensive hotel and out money for the first kids are crabby. Husband is pissed, because "why use booking, why not just call hotel!" Booking promises to refund 1st hotel charge and difference from second..fast forward home 2 weeks still no refund!

We booked Swan River Inn Montana thru Booking.com. It was never apparent during the reservation that it has a unreasonably stringent and unusual cancellation practice. We had assumed the normal 24 to 72 hour prior free cancellation that are routine on most online sites. Imagine our shock when we needed to cancel more than 2 weeks prior to the arrival date that the facility charges $40.50 cancellation fee once reserved and no refund at all within 14 days prior to the stay. Reading the confirmation email again, we also discovered that people are usually not at the premise, keys are left for the guests. As well, there was no contacting the facility directly! Bookings.com rep said she would email the property but could not say when and if the property will respond because there is no phone contact, only email and guests cannot contact the property directly.