Booking.com

I am very pleased with Booking.com and their customer service. I recently used them to book eleven different properties on my European vacation. All but one of the properties were perfect. Unfortunately that one has a crook for an owner. When I returned I contacted Booking.com and they refunded some money I had to pay for parking I didn't receive at this property. Then the property stole $437.96 from me on my credit card. I again contacted Booking.com who just one week later fully refunded the money. Every time I called I had just a short wait and I like that you can contact them with complaints through email as well. I also wanted to mention that I had a past bad experience where a hotel said they did not have my reservations upon arrival.

When my hotel refused to refund a week in my card after I had been there for 3 months but had to leave a week early, I called Booking.com because it's where I made a reservation. The man was very sweet even though I was livid. He placed me on hold, called the front desk to attempt to negotiate my money back. He said they did they have a RIGHT to all my money. The man from Booking.com apologized and said he would refund me $25 just as an apology for the situation even though they have no control over the hotel refunded my money. I'm about to review that hotel on their website but I wanted to say that I appreciated the effort by the Booking.com rep and even the small $25 refund! First class service. Maybe you should run the hotel.

I booked the hotel thru Booking.com, and got confirmations from both booking.com and the hotel itself. I was going to arrive fairly late to my motel, 10pm or so, and told them so, I even called the motel and confirmed this, and they said the room would be held. When I arrived, they said there was a mistake, and all rooms were already given up. I was tired, and there were hotels about 15 miles away (which was the direction I was going). I did not want to waste time, I went on to the next place, and they had rooms. The room was $50 higher though than the one I had booked. I contacted booking.com, they apologized for the situation, (though I believe it was the motel's fault, not their's), and refunded me the $50 difference within one day. Excellent service.

I always used Booking.com for my hotel plans and only once they almost failed me. So I got a long distance tickets to travel the other end of the world thru Booking - Turkish airlines. In the middle of the trip, I had to come back to the US so I quickly purchased one way ticket back and called Booking to let them know that I am cancelling the return portion for my first ticket. The representative was nice and said that Turkish airlines will reimburse 400$ if I schedule another flight within 12 months but it must cost at least 700$ as total for the trip.

I booked a apt for a 3 night stay in Taiwan. The owner was misleading about the check in time. Didn't tell me it was late in the day until I had paid even though when I told him our flight was arriving early he had said it was ok. And he would not provide a place to store our luggage until checking time. Since that means we would have to wander the streets for 10 hours, I called Booking.com and asked if I could cancel given the circumstances. A Booking.com agent reached out and he agreed to cancel and refund me. Then a few hours later he emailed me and said no refund. I called Booking.com again and they stepped in and gave me a refund. Their service was perfect.

I used Booking.com for a weekend down the shore, for July 3-July 5. Was asked by the hotel owner about my childrens ages, because only children 6 years and under were free. I have 2 boys above that age, it was an additional $15.00 a night per kid and tax. Booking.com has an area on their site for the ages of your kids. I did not see it when booking so it passes me by for 2 adults and 2 kids. It is a defect on their site that is a must answer question. It should have not let me pass it by. When calling and explaining what happened the person Mark I spoke with blamed myself for not filling in the answers. He said I learned a new lesson. What nerve! So it ended up costing me $70.00 more for my trip.

On Tuesday, June 23, 2020, I began a price match claim with Booking.com. I received a reply from Jesus on the same day asking me to send over screenshots of the price I was charged, the price on the website, and the website's URL to verify the price. I replied to Jesus the same day and attached the information that he asked for. I received an updated e-mail on Thursday, June 25th stating that my claim could not be completed.

My booking got canceled by the hotel for free 4 months ago and even though I called Booking.com and hotel couple of times they still didn't send my money back. I will try to solve this in a legal way and WILL NEVER USE BOOKING.COM AGAIN. DONT USE THIS WEBSITE, THEY STEAL YOUR MONEY. That simple.

I don't really have the energy to rehash how poor the customer service is with this company and type it all up. Here's what I'll say - I will never book another hotel, flight, rental car, or anything else from Booking.com and I would suggest that ANYONE go elsewhere to book a trip... They won't even allow you to review them on their own website until you book another trip. Do your part to put these miserable people out of business.

Seriously - you can try on your own and then wish you had read reviews. The hidden extra fees don't show up until it's too late. I have not had this with other online services like Priceline, Expedia or Hotels. So, back to those next time.