Booking.com

When my hotel refused to refund a week in my card after I had been there for 3 months but had to leave a week early, I called Booking.com because it's where I made a reservation. The man was very sweet even though I was livid. He placed me on hold, called the front desk to attempt to negotiate my money back. He said they did they have a RIGHT to all my money. The man from Booking.com apologized and said he would refund me $25 just as an apology for the situation even though they have no control over the hotel refunded my money. I'm about to review that hotel on their website but I wanted to say that I appreciated the effort by the Booking.com rep and even the small $25 refund! First class service. Maybe you should run the hotel.

I always used Booking.com for my hotel plans and only once they almost failed me. So I got a long distance tickets to travel the other end of the world thru Booking - Turkish airlines. In the middle of the trip, I had to come back to the US so I quickly purchased one way ticket back and called Booking to let them know that I am cancelling the return portion for my first ticket. The representative was nice and said that Turkish airlines will reimburse 400$ if I schedule another flight within 12 months but it must cost at least 700$ as total for the trip.

I have used the site before and found it very helpful. However, my most recent visit to Tampa, FL left me thinking wondering what process Booking.com took to properly vet the hotels they use. The hotel was HORRIBLE!!!! There was no indication that the rooms were outside access like a motel. The room was dirty and smelled. The first thing I thought of was that it looked like a place where prostitutes and pimps frequented!!! I went back to the office and requested a refund. The lady at the front desk gave me a “we hear that all the time” look and dismissed the charges. However, it took a week before the funds were returned to me. My family was able to find another hotel and we were told that they got lots of complaints about the hotel. I am hesitant to trust Booking.com to find a hotel after that terrible experience.

Long term reservations were made for my husband and son for a job. An emergency arose and they needed to leave. Manager would not undo the prepaid charges without Booking.com calling to change the dates to undo the long term reservation. There is a phone number for the motel, but they never answer the phone. I asked the agent if she would be willing to call my husband and have him give the phone to the manager. She agreed and all was taken care of in one phone call.

Me and my wife went on a trip to the Bahamas. After the first night in our "resort" we checked out and switched to another place. Our original resort was booked thru Booking.com. I called them before checking out, made sure that our trip was refundable. The person I spoke to told me the nights we didn't use would be refunded 24-48 hours later. The resort also said they were okay with refunding the website as soon as the refund request would come thru.

I am blaming BOOKING.COM and SERENE VEGAS MOTEL in Nevada. We won't use your services to look for anything anymore. My fiancee paid in advance through your website for a motel for us for New Year's Eve. Booking.com gave us a rate of 52.00 and took our money of over 300.0. My fiancee happened to look at his email that Serene Vegas motel cancelled our room due to their increase in prices and that his card had been declined.

I used the service on Booking.com. The page provides very accurate rooms and very reasonable prices. In particular, useful information and travel very clear, help me arrange a coherent trip. Thanks for booking for giving my family a wonderful vacation.

I booked Las Vegas hotel thru Booking.com with all fees included. Unfortunately, hotel still charged me a resort fee once I was checking out. I contacted booking.com to have a resort fee refunded. They said they will but never got my money back. Keep waiting for a whole month, emailing them back to know what's going on but never get response back.

I have had my account with Booking.com for over 6 months now. The service they provide me as a host is appalling. 'Til today I haven't been verified but forbid I travel out of the country and can't deposit (which requires physically going into the bank) as they don't have an account I can transfer to online, they block me out immediately. I prefer Airbnb over booking.com any day because you don't have to worry about last minute cancellations that don't pay out. Many clients have cancelled last minute and booking.com has never compensated me not even once. Booking.com is more tenant oriented than the landlord and yet we pay the commission.

In July of 2019 I booked a room in Dallas, Tx using a Booker Reward of $70. I was suppose to receive my credit in 4 weeks. I contacted Booking.com on several occasions. I emailed them a copy of my coupon as I was asked 3 times. Never did I get a response. It has been over 4 months since I should have received my credit. Never will I use Booking.com again and I travel quite a bit and had used them more than once. Deborah **