1.0/5 (340 reviews)

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 30, 2023

I reserved a room with, for four nights, non-refundable. The instructions said "check-in after 3pm" so I messaged ahead that I'd be there around 11pm. The reply message said he would "try to accommodate." I arrived at 10:50 and not only was the manager unreachable, but the room was already occupied. Interesting. After many attempts, I got a message back that he'd waited until 10:45 and thought that long enough, marking me a no-show. When I reminded him that I'd said 11, he cancelled all four nights and kept the money. This was "Arlington's Apple" in VA, USA, btw. So clearly, didn't vet this dude.

I contacted, and they asked me to send screenshots with proof. Mind you, all the communication was on THEIR SITE, but they couldn't be bothered to look it up. I sent the proof. Then they asked for credit card statements with payment proof, so I sent that. Then they asked for it again, from a no-reply email, which bounced, but I sent to one of the old emails. Crickets for two weeks. I contacted them again. And they sent a request for everything all over again from a no-reply email, which of course bounced. This site is useless. I was "Genius Level 2" on their site, but will never use them again.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 30, 2023

We booked our property 20 days in advance through as it's a trusted site. However when we reached the destination the owner of the property cancelled our booking and we were on streets for 7hours with no food and we kept contacting At first they promised us to compensate by providing us a stay nearby and we waited several hours and later they declined to support us especially Kurbhan ** and Ray from How is it a fault of the customer? We book in advance and the owner just cancels the booking and the trusted third party site doesn't even bother to help. Being stranded on the streets was not cool. The prices were high and there was no availability of the hotels in good locality. Horrible experience and worst customer care by Never trust this site.

2 people found this review helpful

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    Verified Reviewer
    Original review: May 30, 2023

    My husband and I drove 5 hours to DFW to our hotel that had already been booked through When we get to the location they couldn’t find our confirmation. We calling booking and they were rude from the beginning. Some lady named Juvy hung up on us instead of helping them. We were hung up on 5 more times. When they finally sent a replacement hotel for us it was a hotel 7 hours away from us and said that’s all they can do. WORST SERIVE EVER. Will never ever use again. Had to call the bank for a fraudulently charge. DO NOT USE THIS.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 29, 2023

    I travel all over the world and I've stayed in some low end hotels. What really bothered us about the Herruaurra VIP was the false advertising and paying for for something that did not match the description. Something is very, very off about this hotel. The thing that really bothered my friend and I, was it states it's a VIP and has a sustainability status, no way, no how, is it an environmental aware property and it's certainly not VIP. I would be disappointed in if: 1. This property doesn't get a careful and thorough review by you. 2. My review does not get posted. 3. I'm very disappointed I didn't get a FULL refund for both days.

    My friend and I didn’t feel safe, deadbolts didn’t work, there was no staff on site 27/7 and there was no reception door. The quality of the building was very cheaply made. No hot water. Far away from the center of town and the road to the center of town was very bad. We didn’t feel comfortable walking at night to the on the road: 1. It didn’t feel like a good neighborhood and 2. The potholes were dangerous. There is NO garden, it's dirt and the view is a lumber yard. The draperies were very thin and sheer so there is no privacy. Parking is limited. This hotel in definitely NOT in the sustainably category at all, not even close. My friend and I are not Prima Donnas, we're used to traveling in 2-3 star hotels. It's all the false advertising that really annoyed us. The high rating makes no sense at all. Everything we've addressed here has been addressed by other people, but they still have given this hotel a high rate. Something is very wrong here.

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    Verified Reviewer
    Original review: May 27, 2023

    I've been using as a host for some time, but a recent incident has seriously shaken my trust in the platform. I had guests book my property through who failed to provide adequate identity verification. When I raised my concerns to the local authorities, it was discovered that these individuals were thieves. This was a highly distressing experience and has raised significant concerns about's verification process. Despite my report to about the incident, it appears that no action has been taken to limit or remove these individuals from the platform. I am yet to receive the payment owed for the reservation and the support from has been extremely disappointing.

    As a host, I rely on to provide a secure platform where I can rent my property safely. This incident has damaged that trust. It's crucial that acts swiftly to address this serious issue, ensuring such incidents don't occur again in the future. I am urging to look into this matter as a matter of urgency. The platform must have rigorous verification procedures to protect hosts and customers alike, and swift action should be taken when such severe incidents occur.

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    Verified Reviewer
    Original review: May 26, 2023

    They advertise free cancellations don't believe it. There are many instances that this is a scam and will charge you for a cancellation. I will never use them again that's for sure. They charged me even though I have an email confirming the cancellation.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 24, 2023

    Reserved rental car at Chania Airport, Crete/Greece. First time it automatically picked a wrong airport. Second went through but on arrival, there was no Exer rental car office or booth. No one met us despite pre-arrival promise from email, and flight number was provided. Complaint was made. Five different individuals responded without refund resolution. Online system automatically filled pick up and return time to be 10:00 am, and 10:00 am. It is a joke. sucks, yeah!

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    Verified Reviewer
    Original review: May 20, 2023

    I had to return to the United States from Malaysia earlier than anticipated. Understandably, was not able to adjust my flight dates so I accessed its app and searched for a one-way ticket back to SFO. When prompted, I requested business class seating. The first leg of my trip was business class (from Penang to Kuala Lumpur) as I had purchased. However, when I arrived in Kuala Lumpur, my flight to Tokyo was economy class. This leg of my trip was approximately seven hours. I spoke to different representatives both at the airport and at No one could explain to me why my seating had been changed to economy.

    When I arrived in Tokyo, I spoke to an ANA representative who admitted that the airline had oversold the flight and that I should speak to the company that sold me the ticket. The final leg of my trip was again in business class (from Tokyo to SFO). When I contacted after returning to the U.S., it's representatives claimed that I bought the ticket that way. However, on the app, a person can only pick one class of travel, and I picked business. chose to provide me with two legs of business and one that was economy even though I requested only business class. I believe is dishonest, and I have filed a dispute with my bank. I will never use again, and I am writing this review to assist others when thinking about using

    2 people found this review helpful
    Verified Reviewer
    Original review: May 20, 2023

    Our son’s 3/30/23 wedding was announced after Thanksgiving 2022. We shopped for a trip to Oakland Ca from Asheville NC and took Booking (Priceline).com

    My wife died January 4, 2023. Our son and family wanted to honor her love and proceed with the wedding. I notified Booking and request some changes in flights and refund of her airfare. They switched me around customer service until I reached the flight desk. I sent the death certificate required and called to arrange the changes and refund. Since I did what they asked I’m entitled to be refunded for the cost of her ticket. They have never contacted me after many hours on the phone and promises to follow through.

    Plus when I arrived at the hotel I wasn’t given a water view room she wanted. I explained the situation to the Marina Berkeley Hilton but they couldn’t help because the reservation was made by a 3rd party ( So no help has been provided down their system. Not even consolation. Never use them again even though normally they were otherwise ok. That callous system was responsible for more disappointment than we needed.

    4 people found this review helpful
    Verified Reviewer
    Original review: May 18, 2023

    I rented a car using When I got to the airport thrifty was not at the desk so it refer us to Hertz’s, they had no cars available after already taking my payment so I had to spend another $300+ at Avis. When I called for a refund they refused to refund me. I will never use them again.

    4 people found this review helpful
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    • Free cancellations: offers free cancellation services for most rooms.

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    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Company Information

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