Booking.com

What a absolute nightmare!!! I booked and paid for a studio suite. At check in they tried charging my card 250. Deposit plus 75.00 pet clean up. The Deposit I knew would be there but the pet clean up it didn't say anything about putting it over my credit limit (covid19 maxed out my cards) which without the card they wouldn't let me stay.

I booked a trip for seven from Boston, Mass. to Italy round trip. On the website it encouraged booking because it is refundable within 24 hours. When I later showed the flights to my wife, she didn't love them so I cancelled the reservation. On my credit card statement I was short $389 on the refund. When I called, I was told Lufthansa does not refund the seat selection. Well who knew? It is not mentioned anywhere on the website. It is mean and cheap of Lufthansa to not refund that amount (They will still resell those seats), and it is wrong for Booking.com to not inform we customers. Both companies have lost my business.

I bought 3 tickets and paid more to have the availability to change dates. I called well in advance and they never had a date available to change my ticket no matter the date I provided. I was told to look at Copa airlines before calling again to see available date but when calling they kept saying there is no availability (available dates at copa website). I even changed the months but was told that I could not change my ticket because there was no date available. First and last time I buy with Booking as I will have to buy another ticket to come back.

I booked a round trip flight on booking.com from Miami to San Juan. On the way back, when I arrived to the airport, I was told that my flight was rescheduled by booking.com. I never requested a change. Also, after I booked a flight, booking.com offered me to reserve a taxi from the airport to my hotel for $50. I decided not to reserve. When I arrived I found out that the taxi was only $25.

I placed a reservation for a week long stay in Yellowstone at the West entrance. After placing the Reservation using my phone I was supposed to receive an email with a confirmation number and a pin number. Once I hit the confirm button for the reservation it appeared to place the reservation and then the screen went blank. I never received an email with a confirmation number or a pin number. I then tried to Contact Booking.com via the phone. You cannot get a human voice unless you enter a confirmation number and a pin number which because I never got an email with those numbers I could not enter them. Being impossible to reach a human I called my credit card to cancel the reservation.

I should have been smarter and read these reviews before buying plane tickets from them on Nov 24. After purchase, I realized that I had made a mistake with my name. Four different people emailed me asking for a copy of my passport, which I provided. Today is Jan 18, and my flight is tomorrow. My name remains unchanged. Wish me luck! Also, this company's system does not allow the input of any airline loyalty program number. What kind of antiquated system is this??

If I could give no star at all I would. In short, I book a motel with this company for 2 nights online. After the confirmation, we went to motel. At the reception, we found out that if we don't have a credit card we have to give in advance big security deposit. It was impossible for us, so we informed the desk that we are going to cancel. Well, as soon as we contacted the company Booking.com that we unable to continue with the services, and we wish to cancel, we found ourselves with the company that didn't respond, nor refund anything. After several attempts it was same result. In conclusion, I should read all reviews first before prosed with this company. I hope my review would prevent other people to be scammed in the future.

I had a guest no-show. That was by guest's mistake. Turned into legitimate stay and Booking.com invoice was created, which after I months of disputes was cleared with the guest. However it was never processed by multiple mistakes by various subcontracted teams that Booking.com employs and me as a partner was sued and my invoice went to debt collectors. While call center agents confirmed in writing the mistake is with them multiple times I was told I have to pay to debt collectors which I did and my refund will be issued in the form of credits. Soon after I did that I received a final verdict that my case is closed and I will not receive credit back and my invoice has not been resolved either. Taking them to court as we speak as this is mobster not a legitimate business.

My mother booked a trip on Spirit airlines through booking.com. However, she had to cancel the trip for health related reasons. We called booking.com to cancel the day before the flight and requested a refund according to Spirit’s reservation policy. However, according to Spirit, Booking.com never requested a refund. On several occasions I called Booking.com’s customer service department and the agents were rude and did not want to let me speak to a supervisor. I never received a response to my written requests for refund besides automated receipt acknowledgments. We eventually gave up on a refund request, but vowed never to reserve through booking.com again.

My Experience of Booking.com was a Nightmare. Their App malfunctioned re CC details saying it needed updating (which it did not as it's used weekly). I bought tickets for an Event and never Got the Product or a refund and Had to buy new tickets at the Event. When booking Hotel it said Pay on Arrival But then a week before the App said I would lose the Booking if I did not pay beforehand. I had to phone the Hotel and Pay Directly with them to make sure of my Booking and even then their App did not update to show I'd paid in Full in Advance. I had to deal direct with Hotel to get any Joy. I did have success with the Hire Car, but suspect that was luck? Would never Use Booking.com again. Be Warned.