Booking.com Reviews

We stayed three nights at Cornerstone BnB in Revelstoke, B.C., Canada. Sharie the host was very caring about welcoming us to a magnificent four room BnB. Beautifully maintained with lots of creature comforts. Our room was en suite and high class. Communication beforehand and during our stay was extremely helpful. Highly recommendable.

The team that manages Hi Hostel has created a wonderful experience for guests, in a smoothly operating, pristinely clean environment, with front desk support available 24 hours daily. Comfortable beds with privacy curtains, lockers with an electrical outlet, in addition to an outlet over the bed near the night light, and an abundance of individual rest rooms on each floor with showers and sinks that are cleaned several times a day, ensure the comfort of each guest.

Phone call was for assistance on problem booking a reservation to The Gondolier Inn, Naples, Fl where I’d stayed at in March the last two years. April was very pleasant and spent time searching for information. She did confirm the direct phone number I used to contact, but mail box was full & could not leave a message for Katherine, owner. April did her best to help me, but not being able to locate or reach establishment leads me to believe it may no longer be in business?

We had to cancel a booking within the notice period. Booking.com was able to arrange a full refund! Great service.

I have used Booking.com quite successfully for many years, but recently learned that they absolutely no longer care about their customers, even one who has given them so much business over the years. My account was hacked and my credit card used to make a fraudulent reservation. After 4 phone calls (wherein it's quite difficult to speak to a real person), multiple messages sent in a variety of modes, and supplying them with several documents, I heard nothing. Finally, I wrote a detailed email to multiple Booking.com executives, detailing the security breach, the fraudulent charge, my frustration with customer service, and my plans to report their inaction if they wouldn't resolve the issue.

I had made a reservation for the wrong date and so through the app I changed it to the correct date. I want a refund for the date I changed. Booking.com said I needed to contact the hotel. I did and the hotel told me they had approved the change the date in the system and, the canceling out the other reservation, and they authorized me to be reimbursed for what have been charged my credit card. Booking.com has told me that they have not heard from the hotel and aren’t are not processing the return. I have told them now a couple times that I did speak the hotel. They did authorize the refund and they said they did it in the Booking.com system and yet Booking.com continues to say they didn’t. It appears they are lying in an attempt to keep my money.

When I used Booking.com and booked 4 nights at El Sendero in Santa Fe, NM, I did not receive a confirmation number or affirmation email. It turned out I needed to cancel the last night. I called the hotel and they did have the reservation but could not cancel anything because it was done through booking.com. So I called booking.com which was very difficult to do because I found no # on their site. I had to finally Google a number which turned out to not be for reservations, but they transferred me to reservations.. I used this number three times and after a conversation was hung up on two of the times. All three times they told me they could not find a confirmation number for the reservation.??? 😳 Therefore they could not cancel the last night!! We ended up staying the last night and of course paying for it, but would have canceled it if we had been able.

Absolute disgrace how these Muppets toss you around like we owe them. I will never use these Muppets again for airflights and accommodation. Their platform shouldn't even be operating. How do they get away with withholding a refund for as long as they do. STEER CLEAR OF THIS PLATFORM. BOOK DIRECT WITH THE AIRLINE OR PLACE OF ACCOMMODATION.

Unacceptable service and unfair cancellation policy. I booked a rental car through Booking.com, but due to unforeseen circumstances that prevented me from traveling, I had to cancel the reservation within less than an hour of making it. Despite canceling almost immediately, they deducted more than half of the total amount as a fee. Charging such an exorbitant fee for a cancellation made within 60 minutes is pure exploitation and terrible customer support. I strongly advise everyone to think twice before booking through Booking.com!

Booking overcharged me for two rooms when I only received one! After calling in for 3 months and being told they needed to verify it with the hotel even after the hotel receipt was provided! Finally I was told by a representative that I would be receiving a refund only to be contacted by their department later saying that I waited too late even though I had been calling in for 3 months getting the runaround! They stole my money!

Booking.com will never get my business again. Between the inane AI and the run-around in attempting to cancel a reservation, they are the least customer-friendly company I have dealt with in many a moon. Save yourself some grief and go with another 'agency'. BTW, they are located in the Netherlands.

Booking.com has the worst customer service I've ever dealt with. I made the mistake of booking through them a hotel in Hot Springs, Ar. I tried to cancel after ending up in the hospital with a heart attack two days before our reservation. The only phone contact is an AI agent that I could not get through the importance of the cancelation so it just sent a generic request which was ignored. Now I'm out $719. Never again will I deal with such an incompetent company.

I am very disappointed with my experience with Booking.com Cruises. I booked a Royal Caribbean cruise and purchased travel insurance because I wanted additional protection in the event I needed to cancel. During the course of my reservation, I contacted Booking.com Cruises by phone more than ten times regarding my booking, passenger changes, fees, payments, and cancellation. I received information during these conversations that did not match what I ultimately experienced when I canceled.

Had loads of issues with our recent distillery the the president Hotel Blackpool booked there booking.com. I have had half my lung removed through cancer while at the non smoking hotel. We had to stay out all day because the smell of ** was ridiculous and the fumes. I'm surprised I didn't end up high. Complained to manager and all he done was moved them to another room. I complained to booking.com only to find they weren't Interested at all. Absolute disgrace. Be very careful when booking through this company.

I used Booking.com in the past 15 years for all my bookings. They had the best customer service. Now all you can deal with AI characters when you in the middle of your holiday having an issue. They don't care about your problems. All they care about to charge your credit card and back scammed hosts. I'm a Genius 3 member and I'm deleted the app. Make sure accidentally don't deal with them. I hope more people will do the same thing so whoever behind this whole criminal organization, gets a job one day in Holland. Expedia have way more choice of hotels by the way!!

Am writing to express my frustration regarding a flight reservation I made last night. When I tried to check in this morning, I was told there were no seats available for that flight. As a result, I had to wait at the airport for 7 hours for the next available flight. This is definitely not the level of service I expected from Booking.com, and I will never use your services again.

They canceled my hotel reservation 2 days before the check-in date because my card expired between when I booked it 4 months earlier. I noticed and called the hotel within 20 minutes of cancellation and was told nothing was available. The hotel told me to contact Booking.com for a resolution. I was on the phone with booking.com for 2 hours before the manager simply hung up on me. Now I get to sleep in my car.

I made a booking that clearly stated free cancellation within 24 hours. When I went online to the website to cancel the booking, there is no option to cancel the booking, It states contact us for cancellation. However, there is no phone number, email id or chat option. When I click chat, it freeze and did not connect to customer service. Day and night difference between this website and expedia.com customer service. I am never going to this website for booking.

Our experience from a three week, self-organized European trip is mixed. The airline tickets were a complete disaster. One of our three flights was cancelled by the airline. Booking.com and Gotogate were unable to get us a substitute flight. We booked a one-way ticket ourselves. On another flight, the airline changed our seat assignments without notice, and again without Booking.com being able to do anything. Bottom line, don't book airline flights with Booking.com; book directly with a carrier. Hotel bookings were much more satisfactory. All were great.

I booked a stay with Booking.com while I was on the road to Florida and it would not let me get the insurance if I if I paid for the paid for it right then so I paid for it right then so I can keep the reservation. That was the only way to keep the reservation. Then when I get to the hotel there they say that they cancel my reservation even though I contacted the hotel and asked ask them at the time that I was getting and would be sufficient. Do not stay at the Extended stay hotels no matter what America Extended Stay. I contacted booking.com. For 3 days they kept telling me that they had to contact the company and they have never reached out to me since. Do not book with booking.com.

This PLACE WILL STEAL your money!!!! No refund on a hotel!!!! I hope this place goes under!!!

I’d put no stars if I could. My 18 year-old daughter booked a hotel and the hotel would not let her check in. So while she was scrambling to try and find another hotel to stay at that would allow her to check in at 18 I decided to call customer service and cancel the booking at Booking.com. They wanted me to pay a $75 booking fee to cancel it. I ended up disputing the charges on my bank account.

It will take at least days and long wait, lot of AI very hard to get live help or services. Example I booked a hotel and the room was not good as expected, lots of bugs in the room. The hotel agreed to refund me for the bad room. But since pay through Booking I had to find multiple ways to get a hold of customer service in order to get the refund return. Spend about 10 or more calls and online with email and chat. Booking ask for 7 days for refund and never respond after. I had to contact Booking for many hours to be able to get their customer service to answer and 3 months later after going with multiple hours and time to get a refund. This company doesn't have customer service and never want to refund.

The site accepted our reservation and then refused processing the credit card… There is no way to contact anyone for assistance… No chat, no phone number. NO HELP.

It has been the worse experience of my life. you can’t get ahold of anyone. The city we were visiting is under 2’ of water, no refunds of any type

ABSOLUTELY HORRIBLE EXPERIENCE — DO NOT WASTE YOUR MONEY. This was one of the worst hotel experiences I have ever had, and the way both the hotel and Booking.com handled the situation made it even worse. We specifically booked a king, non-smoking room, yet when we arrived, the room smelled strongly of cigarette smoke. It was completely unacceptable. We complained and were moved into a smaller room, but that room smelled horrible as well. The smell was so bad that we couldn’t even turn on the AC because it smelled like wet, dirty dog. We were literally stuck in a room with an unbearable odor and no way to comfortably cool the room. The first night was so awful that WE DID NOT EVEN STAY THE SECOND NIGHT. Let me be very clear: I was NOT asking for a refund for the first night. I was only asking for a refund for the second night that we did not use because our experience the first night was so bad.

Do not use Booking.com. They operate on a pass-the-buck strategy that leaves customers stranded and out of money. I booked a reservation in advance through their site. When my plans changed and I needed to cancel, I went directly to Booking.com. Instead of handling the cancellation, they pushed me off to the hotel property. After spending time getting in contact with the hotel, the hotel told me they couldn't process a cancellation or issue a refund directly and that Booking.com had to do it.

The hotel cancelled my reservation with no penalty, even though booking said that is what I needed...They kept my money... They are fraudsters. Stay away. They will not help you, they give you the run around, they keep your money, and lie to your face. And does not have a process that helps you. It just helps them. Stay away.

The motels lost our reservations, Motel 6. We paid double. We will never do Booking.com.

HORRIBLE CUSTOMER SERVICE. We rented a home - never received the code to get in. Showed up, and people were home and never answered the door. Booking refused to refund - horrible company!!!

I have attempted to use them for the second time, and again, when I hit submit, it changes my date. I quickly realized, contacted them, and booked the correct date on the phone with the hotel. Trish, the front desk lady, said she would approve the cancellation when Booking.com called. She stated they never called. Booking.com emailed me stating they sent a couple of emails stating they have not heard from the hotel. The hotel states they don't need to approve it's 3rd party and it's all on them. 3 weeks later, I get a refund for $5.97 on a $220 charge. Not only did I lose the 220 and pay for the 2nd night I had previously told them, hotel, I was also paying with a gift card.

Booking.com is turned into a complete scam in fraud company. Even though I paid through booking.com I am now responsible for their third party company's card getting declined at the hotel. Somehow booking.com thinks that they shouldn't have to reimburse me even though it was their third party company had nothing to do with me. They chose that company to partner with and now I'm responsible for them being a fraud company. I will never book through booking again. Like I said they were a good company at one time now they're just a scamming fraud company.

Booking.com makes the booking very user-friendly, but its customer service is horrible. The phone number interfaces with an AI bot that is worthless and prevent you from getting to a user-friendly, but it’s customer service is horrible. The phone number interfaces with an AI bot that is worthless and prevents you from getting to a real representative. The direct messaging function on X gives you canned answers and promises and regularly ask you to repeat the information and the Help Portal seems to never get answered good for the booking. Terrible if you have a problem.

I will never use Booking.com again. Miserable experience. I had worked a long day, realized I would have to be back the next day....so instead of driving the 2 hours home only to wake up and drive 2 more back, I decided to get a hotel. I spent a little more than I wanted, but it was close and a friend said it was a nice hotel. I booked it online with booking.com, got dinner and went to the hotel. I was shocked when I was told I booked the room for the following night. The dates were prefilled in (which I hate). The hotel said, "Sorry....nothing we can do."

Cheated me by booking a room far below what I paid for. I am hundreds of pounds out of profit. They ignore any messages and make it very hard to contact them. The chat function does not work. Horrible customer service. Do NOT use this company. Book direct.

Extremely frustrating experience with Booking.com. The platform is easy to use, but when something goes wrong, getting real customer support is incredibly difficult. Long waits, endless automated responses, delayed refunds, booking discrepancies, and cancellations make the experience very stressful. There are also serious concerns about phishing scams and fraudulent listings. Convenient when everything goes smoothly, but extremely disappointing when you actually need help.

I've had a terrible experience with Booking.com, who refused to refund the cash in my wallet. Despite my efforts to resolve the issue, their customer service agent, Julianne A, was unhelpful and unresponsive. I strongly advise against using Booking.com, as they have a policy of not refunding cash and instead offer excuses, such as the expiration of customer wallet cash, which was never communicated to me. When I requested a refund to my original payment method, the booking agent assured me that the cash credit would never expire. However, when I checked later, I found that the wallet cash had expired, and Booking.com refused to refund it, citing a change in company policy. This excuse is unacceptable, and I want to emphasize that this was not a reward or travel credit, but my own wallet cash.

I was checking a reservation that I made using Booking.com recently and got an an immediate notice of cancellation. I didn't request cancellation. I tried to get contact them and was told to contact the property. The property told me that Booking.com overbooked the particular property due to a special event in town on my date of travel.

⭐ 1/5 — Extremely disappointing experience with Booking.com. We booked a flight through Booking.com, with Air Transat as the airline. Our original flight was scheduled for September 20. The airline later changed the flight to September 18. The biggest issue is that we were never notified about this change. Both Booking.com and Air Transat have confirmed to us that Air Transat sent Booking.com an email informing them about the schedule change, and that Booking.com was responsible for forwarding this information to us. Despite receiving this information, Booking.com failed to notify us.

Couldn’t stay at hotel that was booked due to mold and being highly allergic. Hotel and Booking neither sent me a refund. I refuse to compromise my health and an upstanding business should understand that. Will not book through this company again.