Booking.com

I booked a motel room through Booking.com for a room at Myrtle Beach. The motel and room were very nice in the pictures but once we got there I knew immediately it was a mistake. The guy that checked us in said the room was in an extremely dangerous place and he offered to move my 3 kids and I to another room that was safer. The hotel overall was not safe and we were frightened the entire time to come back and get to our room. Even the maintenance guy told me to not go on the street where our room originally was because there had been people murdered back there and a lot of hookers hung out there. Don't trust Booking.com with your life. They buy up the most horrible rooms and offer them to you at a discount. Losing your life is not worth the discount. I wrote them to let them know I didn't appreciate the lack of concern for me and my children. They didn't even take the time to write me back.

Was looking at Days Inn Port Aransas websites (where I have stayed previously) and thought I was booking on their website. Then saw on the scheduling it showed Booking.com. NO DETAILS displayed on the page for adding check in or check out dates ever showed any "no refunds" note. Nowhere within the several pages did ANYTHING say we would be charged the entire reservation amount at once. When I saw that my immediate confirmation message showed full withdrawal of funds, I immediately cancelled the reservation. DO NOT DO THIS EITHER as they told me I would not receive a refund. They told me to call the hotel to get refund and it was based on hotel policy. When I call the hotel, they told me, "Call Booking.com because we did not charge you, they did." THIS WAS NOT HOTEL POLICY.

Trying to find a solution for a late check in, Booking was totally absent and was just accusing the hotel for not being flexible. Despite 4 emails with explanation of the problem, there was none on behalf of Booking to really support the client and try to find a solution. Total disappointment!

Received disappointing message from Booking.com few hours before a group of 4 families was about to start our travel. They did not try calling me also. Below is the message received:- "We tried calling you to discuss your reservation at Paatlidun Safari Lodge, Jim **, but were unable to reach you. Unfortunately, Paatlidun Safari Lodge, Jim ** is unable to accommodate your booking **."

I booked through Booking.com a hotel stay at Europaeischer Hof in Munich. I paid by bank transfer (called SOFORT Banking). Later the hotel sent me an email saying that during the time I'd be there, construction would be going on and that I could cancel with a full refund. I processed my cancellation on Booking.com and the return email stated: "If your booking is eligible for a refund you will receive that within 7-12 days. After waiting two weeks I sent an email to the hotel and they responded that I would have to contact Booking.com since the hotel only received a payment with a "virtual credit card".

I booked this property for hotel accommodation through booking.com from April 11-14th for my birthday trip for $1144.59. After checking in and realizing how inaccurate the place was to the photos online, I tried to dispute with the property who did not answer my calls and then booking.com failed to come to a resolution. Issues included a distinct awful smoke-like odor the moment you walked in, marks all over the walls, dingy wooden floors that looked unclean, table stains, bed sheets that had make up stains/hair, and beds that felt very cheap. The supervisor at Booking.com proceeded to tell me that they've never had complaints before and that the pictures I took were not "that bad". I ended up paying an additional $500+ for a small room at a hotel for the same duration of the reservation yet still was charged the full amount. Whatever you do don't do business with these business. It's a complete scam.

I received a refund from a Booking which was placed into my account on Booking.com under wallet. One has the option of transferring the credit to money placed back on your credit card. My credit card is good and has been used on my bookings with this company. Now that I want the funds returned to my credit card it keeps coming up with a technical problem and cannot give me the refund try again. I have talked to customer service several times and tried putting my card in again. The same technical problem keeps coming up. I am beginning to believe that Booking.com sets it up so you will not get your refund back and have to use the remaining money towards further bookings with this company. To avoid the hell I am going through, please use another travel service.

I received a refund from a place that I cancelled on Booking.com. The money was returned to Booking.com via my wallet. I have a perfectly good credit card that I have used for all my bookings. Now when I try to move the money back onto my credit card, the site keeps coming up with technical issues and the money cannot be transferred. I have tried to fix the problem by speaking with customer service several times. I have even re-entered my credit card. When I try to transfer the funds a technical problem comes up. I am beginning to believe the company does this so you cannot get your money back and have to use the refund for further bookings on Booking.com. This company is a nightmare. Please do not use them.

My hotel cancelled a booking. Phoned booking.com up - the lady said, "I will look into it and phone you back within 5 mins." 30 mins later no call. Phoned again - the man said, "I will look into and phone you back." 45 mins later he phoned. He said it took longer than expected because he was on a break? Eventually he said, "I will get some alternatives and send the e-mail out." And then going through a procedure. The procedure was a complete farce. He did not send the e-mail? This company employs people who can say and do whatever they can to make something so simple so awkward and could not give a damn about its customers.

Customer reserved my apartment thru booking.com - first reservation for me thru booking.com. Booking.com told me that they would pay upon arrival. Unbeknownst to me they insisted that the guest pay with a credit card and when she cancelled a full 6 months in advance they will not give them a refund. They will not answer any emails and or phone calls. Do not do business with them.

I have made multiple bookings. Received two separate promotions in the mail for credits after travel. 1 for $40. 1 for $50. I still have not received the credits after multiple contacts with customer service. Seems like a scam. I would recommend using another site.

I'm a genius client on Booking.com that I'm a frequent traveller. I ask booking if calling customer service have any cost, they told me that no that’s for free and I have a some questions so during my trip I always call! Today I received my phone bill. I have over 250 dollars in calls to Booking.com. When I call them to ask an explanation they told me, "Sorry but we’re no responsible and bye!!" NEVER CALL THEM AND AS GENIUS CLIENT THEY NEVER GIVE YOU NOTHING LIKE THEY PROMISE SO I DONT RECOMMEND THIS PAGE AT ALL.

I used Booking.com for a reservation April 10-12. I arrived at the hotel and the first room was unsafe. The lock on the door was broken and the doorknobs to the bathroom fell off. I took the doorknobs and a pic of the broken lock and showed the front desk attendant. He apologized and offered me a new room. We went to the second room. There was a white substance dripping down the walls, the lampshade had brown droppings in it and there was no toilet paper or towels. Elevator was down and the restaurant was closed for renovations which was not listed in the ad you put on your website. My kids and I left the hotel within 45 minutes because we were disgusted and felt unsafe.

We booked a hotel in Iceland through Booking.com 5 weeks in advance and paid in full ($600.00) using PayPal. Two weeks later the airline which we had also bought and paid for our tickets on went bankrupt. So we called Booking.com to cancel the hotel reservation three weeks in advance of the check in date and request a refund. BOOKING.COM REFUSED TO REFUND OUR MONEY DESPITE A FULL 3 WEEKS ADVANCE NOTICE! They intended to keep $600.00 and refused cancellation!

For my stay, I chose the most suitable one from the property list Booking.com screened. But it was a ghost apartment with lots of wrong data. 24-hour front desk service not available. Contact number did not care for my arrival. They caused me to experience fear and extreme stress at night as the apartment I booked via Booking.com was sold also to somebody else.

I booked an expensive apartment for 4 adults and 1 child. Less than a week before the date of arrival, I got a message, not from Booking.com, but from the owner telling me that the booking was cancelled, but that she could find another place for us. I was dubious about that because I wondered why it wasn’t booking.com to contact me. When I finally was able to reach someone at booking.com (they didn’t return my emails or phone calls), they concurred that the owner should not have contacted me. Booking.com didn’t help at all. They offered me another apartment in another city 25 km away! Meanwhile, I understand that my booking was cancelled because the owner overbooked. This doesn’t sound like a legitimate company...it sounds like a bad Airbnb! Never book an apartment through this company. What a joke!

Booked a room in Nashville. Booking charged 140.00. Looked on hotel website later and room was 82.00. I paid almost double by booking through Booking.com. Book direct!! I usually always do and wish I had this time! Never again!

I booked a stay at Holiday Inn for April 13, 2019. We booked around 8pm April 11, 2019. We decided to rebook through the site for another hotel closer to our tournament. Our booking was $90/per night. Booking.com is charging us a $79 cancellation fee. Avoid this site. Call the hotel directly.

When traveling through Canada I reserved a hotel through Booking.com. When I got to the hotel they informed me Booking.com had canceled my reservation. The hotel still honored the price I got on Booking.com which was good but now going through my statement I found that Booking.com still charged me.

Had difficulty booking online...ended up using two credit cards because they said one didn’t go through. Only to find out both cards were charged and there was also an unexplained charge on both cards. In trying to resolve the issue can’t get through to anyone via email, phone or live chat. Seems like a total scam. DO NOT USE THIS COMPANY FOR ANY TRAVEL ARRANGEMENTS!! Be advised!

The site advertised a hotel reservation for $103 and promised no card would be needed. Then when booking - all seems well, and it then asks for credit card. So I accepted the first lie and entered CC info. When the reservation was made I see charges of $335, including a $39 VAT tax and a $160 room cleaning fee (?!?!). That's absurd. So I cancelled within 90 seconds and the cancellation fee is the room fee of $103. What a great scam. Thing is, Google uses them as their default provider on the maps application, so... LOTS of people are being scammed. I won't ever use any type of online booking system ever again. If a human being can't be used to make a reservation, I will just go on to the next hotel.

Unauthorized charges were made using my credit card and fortunately I was notified within 35 minutes of the transaction. I immediately called my bank and then contacted Booking.com. The agent at Booking.com placed me on hold for 20 minutes then said that there would NOT be any charges to my credit card and she would email me with a confirmation number. That was 5 days ago and I have been given the runaround between the hotel and Booking.com. I am extremely disappointed in the way I have been treated and I would not recommend doing business with this company!

Searching for lodging and deciding on one, agreeing with price. Credit card charged for that price, then two days later, an addition $209 charged for taxes, cleaning and other fees. Never again, Booking.com.

2 rooms were booked through Booking.com. One of which was a referral. The person that was referred received their credit, I however, did not. Both reward confirmation emails were sent saying that the refund is on the way. I check to see why mine hadn't arrived when the other one did (same bank and everything). I see that the refund was sent to a card that is not my own. I have repeatedly explained this to booking representatives, rewards specialists, etc. and they all tell me that there's nothing that they can do and to just wait to see if the reward comes. They even made me send screenshots to prove that the 2nd room was booked using my link (after changing their story saying that there was no record of my referral being used).

I booked a rental home for family coming into Cape Coral for a long weekend. The booking was confirmed but then I received multiple emails conflicting each other, 1st email location was overbooked and my reservation was canceled but the funds were withdrawn. 2nd email reservation confirmed, 3rd email please contact us to modify the reservation. Finally, reach out to customer service, had to book and pay for hotel reservations for 1 night and then move my family to the original location and who had to pay for Booking.com error me. I was assured that I would get a refund for the difference in the pricing but several weeks later still waiting. Customer service no record of promised refund, no surprise. Don't use this website.

I booked a hotel through Booking back in November because I received an offer in November giving me $40 back if I book before 12.22.18, what I did. I booked this apartment in Toronto, and even if I shouldn't have been charged the full price at the moment of the reservation they did it either way 5 month before my trip. Almost 5 months passed and I decided to add to my reservation a parking space for the 2 days I was staying in Toronto. In the meantime my wallet got stolen, I did informed the property and I called Booking.com because I needed to be sure the parking space was approved. I am not sure what the operator did at that moment but somehow my reservation got canceled because when they tried to charge the parking fees, my credit card resulted invalid.

I booked a 1 night stay at Studio 6 in Ocean Springs, MS. There were no problems with the reservation, payment, or the stay. Three weeks later, I get an email from Booking.com that my reservation has been cancelled and I am being billed for $55.99. I called the Studio 6 in Ocean Springs and they say Booking.com is experiencing a glitch and to disregard. However, since Booking.com has my credit card # and says they are charging me a cancellation fee, I must monitor my credit closely and dispute any unauthorized charges because I cannot trust Booking.com. I would recommend you avoid doing business with Booking.com.

I'm about to write a negative review of Booking.com and I see that I have plenty of company. Here's my story: I booked a hotel through Booking.com in October 2018 because Booking.com promised a $60 rebate, to be provided as a credit on my credit card. After 2 months, no credit had appeared so I contacted the company. I learned that the rebate could not be provided on an American Express card, which is the card that I had registered with the company. Nothing in the ad for the rebate had indicated that only Visa or Mastercard could be used. So I put in my Visa card number, as instructed. More time went by. Still no rebate. More Email contact with Booking.com. I was instructed I needed to check a box, so I did, and hit "Enter."

Do not use Booking.com. They might offer good hotel deals but their customer service behind the scenes is terrible. I booked a hotel in Paris, when I arrived at the hotel I felt very unsafe. As a single female traveler I trusted my gut instinct to change hotels ASAP. When I called Booking.com to try and get a refund from the hotel the customer service representative (a female may I add) told me that I ‘needed to provide proof of evidence for feeling unsafe and that someone cannot feel unsafe without proof.’ Excuse me? From what logic does this come from? She made me feel like my fears where unjustified but has she personally visited this hotel? No. I now have spent money for two hotels because I trust in my instinct and safety over money always but the way that Booking.com handled this is disgusting. They do not care about their customers' safety.

A month in advance I booked a hotel in Cincinnati Ohio. I had a conformation #. Booking.com had already withdrew a deposit. I got to hotel and it began... HELL!!! Hotel had to reservation for us. Even with confirmation #. Hotel called Booking.com talked to a supervisor. They told me to rebook and they would need another deposit. I passed. The hotel was very good at getting me a room at the Booking.com price. That night I canceled my summer plans. Will never use Booking.com. A cluster ** of a company.