Booking.com Reviews

Terrible customer service. No help with refunds. Awful experience... My flight was cancelled due to terrible weather. I had to hotel reservations to cancel. Booking.com has not helped me and it appears that I am now paying $260 for 2 rooms I will never stay in.

I was doubled charged for a booking. I contacted Booking.com the day of. It has been pushing 4 weeks and no refund as promised. I have been given the runaround over and over. They supposedly put money in an online wallet. They were suppose to transfer it 10 days ago and it says the money is back in the wallet. They keep sending me around in circles and have not got a refund. I'm tired of being scammed.

Booking.com does not honor their price matching guarantee. I searched on three reputable sites for hotels. I found the same hotel on all three sites with three different prices. Obviously, I chose the least expensive. I unfortunately and inadvertently went back to the wrong site (the one with the second lowest price - Booking.com). I immediately took a screen shot with a time stamp and reached out to booking.com. I sent them the link and my screenshots. The first representative kept me on the phone for 40 minutes. The second rep hung up on me immediately after placing me on hold. The third rep. kept me on the phone for 10 minutes then informed me that the price has gone up (which is expected if one keeps one on hold for an hour) and would not honor the previously advertised price. As you can see, booking.com does not honor their price matching. Don't trust their advertisements concerning price matching.

I booked a hotel through Booking.com based on their listing stating it was 0.5 miles from JFK Airport and offered smoking rooms—two features I specifically filtered for. In reality, the hotel was over 11 miles away in Manhasset, and the property was 100% non-smoking. Booking.com even asked me twice during booking if I wanted a smoking room, reinforcing the false advertising. I later discovered that many other hotels on their site are also listed with incorrect distances and amenities, including OSAs Luxury Stay and others, which misstate proximity to JFK by miles. This appears to be a systemic problem, not an isolated error.

After a great deal of calling and emailing and filing a complaint with the Better Business Bureau, Booking.com finally sent me the full refund I demanded.

They will not refund my money. I booked a stay from their website. The owner sold the rental and the new owners would not honor my reservation. Booking.com took the money out of my account AFTER they knew the facts. I have requested a refund and they are refusing. The previous owner even contacted them to try to help me get my money back. They will no longer contact me. Not sure what else to do. I would NOT go through them again for any type of stay.

If I could leave 0 stars I would, absolutely horrendous customer service, horrible refund policy even with purchasing their travel insurance....Canceled my reservation via Booking.com like the hotel manager told me too, said I wouldn't be charged and then I was charged- call Booking.com to get refund go through 12 days of bullshit submit all the documents- for Booking.com to get refund- speak to multiple customer service reps to get nowhere....I had to dispute payment through credit card....DO NOT USE THIS SERVICE AT ALL COSTS!

HORRIBLE EXPERIENCE!! We purchased tickets through booking to Houston Tx for a week and our flight constantly changed before the trip. I spoke with a representative from Booking and was advised to contact American Airlines regarding the change in our flights; however, AA said it was. We booked through 3 party so they are responsible for schedule changes. Long story short our flight time continued to change until day of departure. I spoke with another representative to express my concerns about our flight schedule and was told things like that happen. We looked online and. We the time we had booked open and was advised by AA the company we used is changing our time. Our flight was moved from 6:30 am to 11:30 am and return time was changed as well. I will never use Booking.com again.

I have spent hours just to find a way to contact so called 24/7 customer service as I am having an issue with my account and have got fed up with going in loop again and again without having any luck to find a live chat or phone number anywhere on Booking.com I want to book flight/hotel but have decided to explore other sites. Booking.com is a big disappointment NOW.

Customer service is NON EXISTING! Reached out to them as I booked a King and was given a Queen, was due a room difference credit. They send you to their website but, you can not chat or e mail on a prior booking. I will NEVER book thru them again! I would have given them *0* if it was an option!

Booking.com used to be good, but I think they're close to scam territory now. First, the airlines cancelled my return flight and booking.com couldn't confirm my changed return flight until over a week after I requested it, which threw my plans into disarray. Then I booked for rooms where my son wasn't old enough to stay, but that wasn't mentioned before I paid and they said it was not refundable. Then I got a rental car that was cancelled by the company, and they are gaslighting me, saying it was my fault. The cancellation email came from booking.com.

Booked a hotel as "pet friendly". Covered on arrival it was not. I attempted to cancel at property, they said no it had to be done through Booking.com instead. I was hung up on (while being polite and patient) on 4 of 6 phone calls. I called Priceline (who booking actually booked me through, a SECOND third party, without my knowledge or consent) who had no record of my trip. One Booking agent told me he had created a case and advanced it to the property for resolution. The property received no contact whatsoever. They refuse to refund/cancel no matter what happens or what the situation. This is an absolute scam company that will rob you of your money and then pretend there is no possible way for them to fix the issues. NEVER book through this unacceptable trash "service" unless you enjoy being robbed.

THE WORST! They messed up my reservation! TWICE! Then I try to call and i get the run around with this AI piece of **! I paid them but they couldn't figure out how to pay the hotel I was staying at! They try to can but of course it's some freaking AI **! NEVER AGAIN! Don't waste your time! The may get right once or twice but it's that fourth time where they're going to mess it up! I was traveling internationally as well! Thanks for NOTHING BOOKING.COM!😎

Rented an apartment for 10 days that looked pretty nice. They omitted to state that it was in a pretty depressing retirement home way away. We decided to cancel and get the partial refund per policy, no news after a week. Inquired through the website and got a referral to customer service, they are not responding after 3 days. This company is not serious at all and I would stay away from it altogether.

They claimed I made 2 duplicate reservations which I did not. Same day, hotel? Followed up for 4 months. Now they told me they can't refund my $207.55. Won't recommend to anyone and will never use them.

Booked a room. The hotel said Booking has not processed our reservation yet we already have been charged and waited hours. Now on the phone asking for a refund. Still waiting on phone for help. smh ikblt

Updated on 07/17/2025: Hi. My name is Tomas and I had the worse experience with the Booking.com because they not very friendly and horrible customer service. I make a reservation for me and my wife and we had an accident. We try to cancel the reservations and we just got the run around and horrible customer service. They told us that it was not a problem but they still charge my credit card. Is been almost a month and I haven't seen my money back. Very bad. Bad. Don't use this booking service.

Snatched my money in 2 seconds only to say there was an issue with my booking. No resolution besides “You should receive your money within 7-12 days!" How convenient! I will never book here again, this is the second time this year I’ve had an issue with Booking.com.

Trying to reach customer service. There is no way to reach support as a customer. I found the business partner number to explain train was cancelled to the city where I booked the rental car. Once I was connected to the reservation team, the person hung up the phone. I started the process all over again. Still waiting for support. What a sham. They already deducted a payment for a car I haven't even picked up.

If you decided to buy flight tickets through Booking.com be very careful to pay. If you bought tickets for Premium economy class, pay for better seats, after you upgrade to Business class and think you can receive money back for unused seats you paid to sit more comfortable in Premium economy class... FORGET!!!! It was happen to me! And started from February 2025 until today I call to customer service every week and every agent agree I have to receive refund because that seats were sold to other traveler and promised me to refund and I still wait and nothing received yet. I sent to them all documents where very clear shown I paid for seats in Premium economy class and how much I paid for upgrade to Business class, nobody in Customer Service pay attention, just every time told me that somebody call me back and I will get refund.. Liars!!!

I booked a trip for my family and me to Panama City Beach. I used Booking.com to book this trip since I was recommended by friends and family, due to them always traveling through them. I booked this trip in April for us to go in June. I paid the full amount to go way before the trip ever happened, and got confirmation from booking.com that everything was paid. Over the weeks leading up to the trip, I was even getting updates via email from booking.com. My family and I leave for the trip on the 4th of June, and we were supposed to stay in this room the 4th-8th of June. We got to the resort and had already paid to register our cars, so we were able to drive right into the parking garage. We stayed in our condo the first night, no problems at all. We got settled in and everything.

Full of false advertising & Horrible Customer Service. You will find many amenities that are not available in your hotel but are still shown as available on their Booking.com page. No control or enforcement. I had to book 2 different hotels because of a wrong airport shuttle advertisement. It's been a month and still no refund. The hotel says I have to call Booking.com since it was booked through them. Booking.com tries to reach them out and no reply. Result: You wait forever... You usually have to explain your problem every single time to a new rep. They keep you on hold for hours, and the line drops 99% of the time. Want to call again? Wait for another 30 minutes to start over.

I booked on Booking.com at midnight for a room at Knights Inn Pine Grove for my family. 5 minutes later I pulled into the motel to get my room and was told they didn’t have my reservation. It sent me to a wrong location and when I saw where I was booked for I notice it was a while out of my way and I couldn’t make it to the hotel. I called them to try to cancel and get a refund so that I could afford to stay somewhere else and the motel was not nice at all when they picked up. I tried to explain the situation and was repeatedly cut off and then was hung up on.

Trusted Booking.com services, I reserved a room for 2 nights at the Quality Inn Hotel in Savannah, Ga. When I arrived in the site, The Hotel's Front end check in did not show the chaos that was lived in the actual hotel. The hotel is actively operating like an extended stay hotel. There were people sitting on the steps in the pathway to the hotel room. They were smoking marijuana excessively with doors opened, music playing in rooms, kids running up and down the walkway, people sitting in the parking lot shooting fireworks and firecrackers. They were drinking and cussing at one another loud. There were women standing out there in the walkway, leaning over the balcony advertising their bodies (Prostitution) yelling to invite people to their room. They've used the chairs from the rooms to sit outside the doorway with the hotel doors open.

I just returned from a 3-day trip to Detroit and used the Booking.com travel package. They charged me $758.11 for a 3-day car rental, when on my travel itinerary, there is no daily rate charge for the car rental. When I contacted the customer service and asked to speak with a supervisor, I was told that the amount charged was on the top line of the payment summary, which does not show up on the itinerary of what they send the customer, both the representative and supervisor admitted they would not pay $249.37 per day for a rental but expected me to pay. When I told them there was an error in the system, they only said they would report to IT but refused to offer a refund or any consideration. Booking.com is ripping customers off and will not refund your money. Please be aware when using this service. Poor customer service and poor leadership. I will never use this site again. They refuse to honor their mistake. WD

I’ve used Booking.com for many years and used it again on our most recent trips to Poland. I booked one night for our party at the Focus Hotel in Warsaw and paid 1494.00 zloty. After checking in to Hotel I learned that by booking direct, the price would be 844.00 zloty. Upon learning this, I began to review our other reservation thru booking for our next Hotel in Sopot, Poland. It is the Haffner Hotel and Spa. We paid 9,169.00 zloty thru Booking.com and I learned that booking directly, we would have been charged 6,138 zloty. When I learned this, it was too late to make changes without penalties. This is a 3,681 zloty which is about 1,000.00 usd in additional charges. I sent messages to customer service and corporate and never heard anything back.

We had a reservation, and then my husband's dad dies. We tried to cancel and they hung up on us twice. We will never use them again. Even the hotel itself tried to help but couldn't because it's through a third party. We will only call hotels directly going forward.

Basically, the only thing that is bugging me is that when I requested a refund, customer service played the usual game of pingpong between themselves and the actual hotel. Each bad-mouthed the other, saying it was "only up to the other guy, don't let them tell you otherwise....yadda yada." The customer never gets the refund after being tired out. JUST TELL THE SIMPLE TRUTH -- you ain't giving a refund you are not legally obligated to give.

I had the worst experience ever with Booking.com. Long story short I had to cancel my reservation, and it shouldn't be this difficult but I have had to talk to so many different people, all telling me different things. There was a pet fee associated with the hotel and that is the reason me and my husband didn't stay. I was advised by the hotel to call booking.com, which is what I did immediately after getting in my car. I spoke with different people who all told me different things. HIGHLY RECOMMEND TO NEVER USE BOOKING.COM. WORST EXPERIENCE EVER. This has gone on since 6/30/25 and I am still trying to resolve issue.

Where to even start. We scheduled a vacation 2 weeks ago. The day of check in our reservation was canceled. This of course happened after they took $2000.00 dollars of our money. The customer service was useless in assisting us. Refused to get us different accommodation and refused to help get our money back. I’ve filed a dispute with my bank but we will never use Booking.com again.

Horrible. Just horrible service! I was try to rebook return flight from Europe for a week before departure due to Finnair Airline is on strike. I had to miss my flight entirely because Booking.com agents never contacted me even though they promised and told me that my case was a top priority. I ask them for a refund but they told me that my case is still top priority. What priority if I missed my flight!!??

Original Booking.com was sold. Since new owners IT IS AWFUL. AVOID AT ALL COSTS. Used to be 👌 and honest. No refunds, no Decent customer service. Just another corporation that ruined original business.

Absolutely do not use Booking.com. It is simply not worth your time or effort. This company is misleading and behaves like a scam. I booked a hotel through them, and when I encountered issues, they refused to refund me or assist in finding another accommodation. The hotel itself should be condemned; it resembled a spooky house of horrors. I am thoroughly disappointed with this company and its lack of support.

We booked a room and pictures looked great. When we get to the hotel the place was really run down and looked nothing like pictures on Booking.com. We immediately got in car and left. The one tooth woman running place was bitter and nasty. Looked like we walked into the Movie Deliverance set. Got partial refund and never heard anything back about the deceptive hotel. I won’t bother booking with them again.

I purchased a hotel/airfare package at the Valentin Riviera Maya and upgraded the room to a Golden Superior room. I happened to contact the hotel to ask a question and found that Booking.com (Priceline) booked us into a Silver Junior Suite (the cheapest room). I called over 8 times. Each time I was told the Priceline staff member could see I had purchased the upgraded rooms. I even had printed the confirmation with the upgraded room on it! Each time I was told I would be contacted within 48 hours but was never contacted. Then I was told the service company (contracted with Priceline) who actually booked the room denied responsibility and put the blame back on Priceline.

I am beyond frustrated and disappointed with my experience using Booking.com. I booked a hotel in Florida for my family vacation and paid through the Klarna app, which shows the payment was successfully processed and already paid to Booking. However, I never received any confirmation from Booking.com — no email, no reservation number, nothing. I contacted Booking support, and they confirmed there is no reservation under my name, even though they already received my payment through Klarna.

I scheduled a hotel through Booking.com and unintentionally entered in the hotel date for a week later than I had needed it. When I arrived at the hotel in KS, they did not have my reservation on file, which I quickly discovered was my mistake. The hotel was still able to accommodate me and they advised me I would need to cancel my following weekend booking with Booking.com. I had purchased the Protection Plan (insurance)

We had a wonderful experience staying in Casa Di Giano in Naples. The owners keep it extremely welcoming, clean and well stocked and are very considerate of their guests’ needs. It felt like a hotel accommodation, while staying in the apartment with an experience of being part of the neighborhood. Speaking of which - it’s in a very nice neighborhood with plenty of things to enjoy in the evening. Would definitely recommend it to anyone who is going on a visit to Naples!

Wow. No refund even if war breaks out. I was in Israel when they attacked Iran. The entire country shut down. No public transportation of any kind and advice was to stay close to your safe room because missiles were coming in by the hundreds. I cancelled my reservation at a hotel because I couldn't get there and it wasn't safe to travel. But guess what? Absolutely no refund. I'm done with them.

Booking.com robbed my teen son of a summer vacation. I paid over 700.00 for a SeaView King Suite and was placed in a small dirty standard box with a parking lot view? Day mgr patronized me the entire stay. Disgusting bathroom. A dark liquid can be seen running down the cabinet! My money was stolen and the staff there were rude and some were racist.

Booking.com performed a bait-and-switch on my reservation. I made a reservation for an event scheduled to take place in October 2025. It stated that I would not be charged for my reservation until the date of my event's arrival. As soon as I confirmed my reservation, they had taken the full amount out of my account and sent an email stating that my reservation was non-refundable.

Very bad n. Never returned my money and charged me for no service. I do not recommended. All their bad reviews are truth and need a lawsuit against them. Please do an action against them. I have all proofs that they charged me for nothing.

I canceled 2 reservations within the free cancelation period. 10 months in advance. Booking has yet to credit my card since April 16th. 2.5 months now. I have contacted BOOKING.COM multiple times now only to get the runaround. Put on hold. DO NOT use them.

If I could give less than a star, I would. There were different prices for different accommodations. I specifically took a room with breakfast included at 270$ with taxes, it was 300 and some the next day, when I added an extra night 1- the price went up to 870$. 2 - NO breakfast. When I called the hotel, they told me it’s not the first time they have this issue with them. PLEASE, take a picture each step of your transaction because it changes and doubles overnight. Worst experience ever.

Booked a hotel stay and the hotel lost power for several hours. The hotel sent documents confirming the power outage. Booking.com continued to say they had not received confirmation from the hotel. Which was not the case. I spoke to the hotel manager and they did send documents and gave the release for refund. Booking.com continued to lie and would not refund my money. I did not stay at the hotel and had to find another because of no power. Booking.com are offshore thieves!! Not an honest company and they don’t care about their customers!!! They will rob you!!

I traveling to Orlando Florida and I did book by Booking.com a reservation at Eo Inn. This hotel show pictures about pretty hotel and we arrived and we found a ugly hotel. They charge $150 for one night. I cancel in counter reception. Lady ask why and tell her for ugly, very old and bad place different to beauty pictures. I call my Citi credit card, took picture and report this as scam, anyway booking.com has very bad review in average. I didn't got refund. I went and stay in real pretty hotel 2 blocks down street,.

I wish I could give them a zero starts, but that doesn’t seem possible. This is a fraud and roguish company. The Booking.com website is a fraud. After researching and reviewing an accommodation, I was putting information into the site and it submitted the request before I finished. I immediately cancelled and contacted the customer service department. I got the run around regarding who I needed to speak with to receive a refund. After calling the hotel several times and them telling me they never got paid and I needed to talk to Booking.com, I called back, conferenced the hotel manager in on the call because they never conferenced them in—I was always told the hotel said NO. I knew that was inaccurate because I’d spoken to the hotel managers and corporate office representative.

Scam!!! They are now sending out bookings to third parties, up charges and course of action to dispute. Customer service takes forever to reach, they hang up on you and tell you they, “don’t care,” if you stop using their service. Garbage agency.

Do not book flights through Booking.com. I made that mistake for an Air Canada flight in 6 months. Yesterday they changed it to make it 5 hours later. This exceeds the 3-hour grace window Air Canada gives itself. I get no help from booking.com. First they offered me an even later flight. Then one the next day. After being transferred 7 times, they agreed to let me take a flight a day earlier. To process it, they have had to transfer me multiple times. So far, I have been on chat more than 45 minutes and on calls more than 2 hours. I’m still on hold. They have cut me off two times. They never call back as promised and I have to start all over.

My recent attempt to utilize Booking.com's price match guarantee was an absolute nightmare. I spent over three days tied to my phone, frequently on hold for over an hour, only to be disconnected or have agents abruptly hang up. Despite repeated requests, I never got to speak with a supervisor. The most infuriating part was the ever-shifting goalposts for what constituted a "valid" price match submission. Hotel prices change constantly, yet Booking.com's process demands new documentation at every turn, rendering my previously submitted links obsolete.

Terrible customer service, I've been on hold over an hour dealing with a customer service agent regarding a condo rental refund. The condo's air condition wasn't working. The owner agreed to the refund.

Try to book online for a hotel in Williams Arizona. They took my money. All of a sudden there was an error on the page. I never got any confirmation. I never got any pin number. But I’m out 180 bucks. Tried calling they just keep hanging up on me every time because they won’t let you get a word in as well edgewise.

I have been a loyal booking.com customer for many years now. No more. Their customer service has gone WAY downhill. I recently booked a room with a hotel for 6 nights so I could be near my father who is in the hospital. The booking website advertised this hotel as having non-smoking rooms and free wifi throughout. There was NO wifi available ANYWHERE in the hotel and my room reeked of smoke.

Terrible company. Customer service practically non existent. I had a despite about a hotel change and all they had to say that the property is not responding back. The hotel management agrees that Booking.com charged me and they are responsible for the return. They simply ignored me.

I used Booking.com for many years. The first issue arose when I was driving through Canada and a tanker blew up on the Chief Sikanni bridge. Canada closed the bridge and I had to reroute my trip and cancel a booking.com reservation. The motel was happy to cancel under the circumstances but booking.com was not willing to work with me. More recently I stayed at a motel I'd booked via booking.com. The next day booking.com charged me for the room as a no show. I disputed that and provided evidence that I had paid at the motel. They refused to return the unauthorized transaction. I eventually won the dispute by fighting it through my credit card company. So.... use booking.com at your own risk. I've cancelled my account with them.

Booking.com is awful. My sisters and I booked a hotel in Pittsburgh. It stated that if we had to cancel for any reason that we wouldn't get our money back but if we bought the insurance from Booking.com that I would receive a full refund. Well come to find out the insurance ended up screwing me and in fine print it said "must have valid reason and can file a claim". There was a $240 cancelation fee hidden. So the hotel had to pay Booking.com for my cancelation and they ended up keeping my money! It's terrible! I will NEVER use this site again to book anything. This all happened within 24 hours of the booking as well! I have contacted through email and by phone and they refuse to give me my money back. Just keep saying that I can go through the insurance now to make a claim and it's not a guarantee. Thanks Booking.com for ripping me off and stealing my money.

Subject: Urgent Issue with Recent Reservation

Booked a 2 night stay in Gatlinburg Tn for my dad and elderly grandmother. Only supposed to pay upon check in at property booking. Charged after the trip for 2 more nights AGAIN!!! RIP OFF. DON'T USE!!!!

I chose Booking.com because they offered to price match if a cheaper rate is available elsewhere. I provided all necessary info for the price match via the online chat option on their app. It stated they would message me within in 24 hrs which they did not. I called and they gave me an email to send my info to which was not a valid email and it was returned. I again tried talking to them on the phone but sat on hold for over 30 mins and then was disconnected. It seems they make obtaining the price match nearly impossible and customer service is quite terrible. I will not be using them again unless they reach out to make this price match work.

They charged me for a reservation that I cancelled. I canceled before the cutoff time and I was still charged! They also re-booked me when I called to get an estimate to change the dates on another reservation. When this happened I was overcharged for fewer nights, they took away the free cancellation and pay at location options. It took me 2 weeks for them to reserve this. DO NOT book with this company.

I used Booking.com to reserve a two-bedroom, two-bath condo with a private rooftop pool in Tulum for my birthday trip with friends. The reservation was confirmed and fully paid—yet when I arrived in Mexico, I was shocked to learn that the hotel had canceled my booking 2hrs prior to check in, without notice. They only emailed me *after* I arrived, offering one last-minute replacement: a standard hotel room with two beds, which wasn’t even close to what I had reserved. No phone call, no urgency, and no real help.

We fell victim to a scam booking, and Booking.com would not assist or refund us. I've contacted them daily for a week, and they just continue to tell me to contact the host property. The problem is, the host property doesn't respond, or when they do, they send nonsense responses. We will never use booking.com again.

Please be aware of Booking.com. They do not verify listing and we were recently victims of a fraudulent listings. The pictures (Red Tide, which a name change from Luxurious 2-bedroom 2 bath unit with Marina Views) are from the AMLI (a beautiful luxury apartment complex, however the listing with the address is for a less nice building on 14000 Marquesas Way (called the Espirit). The way the host works is they advertise the incorrect pictures, get you to book and then 5 hours before check in you get a call saying the previous guess is refusing to check out (Palisades fire victim in our case) and Liam (424-552-4266) calls you to tell you he has some good news, the apartment you booked is not available, however he has a much better apartment with a view of the Marina, hoping you are not familiar with the Marina and realizes you have been moved from a A building to a C building.

Awful company management! This company is lack efficient communication with their cooperatives on accommodation and car rental, that causes customers misunderstand their refund policy therefore losing money. Their technical support on website for members login is very poor. I reported many times that my account on US would be automatically directed into the page to another country, even I changed account setting, there is no solution at all. Their supervisor should be fired.

I booked a hotel through Priceline who kicked my reservation over to Booking.com. I had two rooms at the Quality Inn in Pelham AL. Both rooms had bed bugs so we left and found another hotel. I asked the front desk for a refund but I was told that I would have to go back to Booking.com since they took payment. So far, Booking.com has offered to refund $14.99 of my $300 total bill. Luckily, I filed a dispute with my credit company and I have been temporarily reimbursed. I am not sure why Priceline sent me to their sister company, but it looks like Hotels.com will be my new site for flights, hotels and rental cars.

DO NOT DO BUSINESS WITH THIS COMPANY. DO NOT DO BUSINESS WITH THIS COMPANY. I made a mistake on the date of the booking. Tried calling them. They were closed. Next morning, they refused to change it. Go directly to the property and book with the owners. They were friendly but couldn't help because I used BOOKING.COM to make the reservations.

Hello, I run a property management company managing over 40 units. Booking.com has been the most confusing and un-helpful experience for my company as property managers. Most importantly, their support is very lacking. To obtain help, we had to send a message through the extranet to their team. They specifically say that they can take two or more days to respond to the inquiry. On the other hand, Airbnb has 24/7 support that will answer generally right away or within 5 minutes for superhosts, and VRBO, while IPM program is not beneficial for property management (their insurance doesn't cover reservations!!), their support will at least answer the phone. I do not recommend booking.com.

After booking my stay with Booking.com in Roma, the place had a false address, bedbugs, mold, and the lock didn’t work. The property manager was also very threatening. Booking.com did not take our safety concerns seriously and refused to refund us after we had to flee for safety.

Customer support is horrible, rude and disrespectful. It is the company to avoid because it will rob money. They didn’t give us the car we paid and hung us up multiple times. I tried to get supervisor but customer support wouldn’t allow us. Horrible service from them.

Had car double. Could not make it to the hotel till 1am. Was told that I would not be able to check In. Booking.com said I would get a refund and that they would comp the difference of another hotel. Well I got no refund not price comp. Called hotel. They said it was booking.com to give refund. Booking.com said it was the hotel.

I booked a hotel through a "partner offer", and called to cancel on the same day. The Booking.com called Quality Inn for their concurrence, since normally such reservations are non-refundable. The hotel manager agreed and processed and subsequently advised me through email to "confirm that the full refund was already processed on my end through the virtual credit card provided by" Booking.com. Booking.com had no record of the refund, and Quality Inn said they "no longer have access or control over how or when it appears in your account". Even, emails received about this issue and correctly replied to with the promise that Booking.com would respond within 48 hours, were not. Shameful.

If I could leave zero stars, I would. Please avoid this site at all costs!! They promised me a price match and they did "make the adjustment" however, they reversed the credit with my bank and did not actually deposit the money they promised. I have been jumping through hoops for the last month and these people keep giving me the runaround. Bottom line, they said they sent the money to my bank, I never received it and my bank said it was reversed. I supplied a letter from my bank and just keep getting a sporadic email saying they will look into it and get back to me. These people are LIARS AND CROOK.

I booked a villa with Booking.com and they cancelled the booking and have not refunded my money. 5k lost and they have ignored my multiple calls, formal complaints and subject access request. They have hung up on me several times and ignored my documents that have been supplied. Shocking disgraceful company.

Absolutely horrible customer service! If you deserve any type of refund after using Booking.com you better expect to have to make multiple calls, spend multiple hours on hold every call, only to be told the same thing every time. Booking.com is awaiting the hotel verification of refund even after being given verification 4 times now. Clearly a way of getting you to stop trying for your refund so they don't have to give it. Theft in actuality.

was being near the beach & ferry. There is no contacting them either. Nothing was close and to us. I will never use Booking.com jokesters again.

Never ever use Booking.com. Read their reviews. I may never get my refund but I won't stop in my campaign to let others know to read the reviews about them. Please help share with the world. I have been getting the runaround over and over .... Do not use. Read their reviews here and at trustpilot.com. Zero star rating for them.

This has been one of the most heartbreaking travel experiences we’ve ever had. We booked and paid for our flight through Booking.com, packed our bags, and were ready to leave. Only then did they tell us the flight wasn’t for this year—it was for next year. How does that even happen? We immediately called their customer support, and it was clear they weren’t interested in helping us. One woman even admitted she was in **, not the U.S., and said there was nothing she could do. We were passed around, ignored, and told we couldn’t get a refund. We begged—nothing.

Horrible. I’ll never use this site again. Worst ever. Booked in February for a sold out popular vacation spot in Sept and cancelled for no reason in June- 2 days after I paid it in full. Took over 2 weeks to get refund. Got conflicting emails, one from Booking.com saying it wasn’t cancelled and one from evolve saying it was cancelled. Worse experience I’ve had booking. Don’t rely on this site.

The worst customer service. Very rude and unhelpful. Tell lie. A lot of technical issues on the app. You charged me double for technical issue on the app. I call customer service every day to solve the issue and it still unsolved. This is frustrating.

They say it is free cancelation but then tried to charge for taxes saying the resort would collect $195 in taxes. Your email shows you canceled in time and the floor manager Roger is a joke. He admits that it was canceled but they still wanted money and could discount it if I would pay right then and there. He got mad that we found the hotel cheaper. They are very rude. They hang up on you when you try to cancel. This is a scam company. Called the hotel they even said they are not charging anything on their end.

I have used Booking.com for a long time. But last week I booked a property that did not match what was advertised. I booked and paid for room with AC and when i got there the AC did not work. I tried management company to help me and they said there was nothing they could do since AC broke. I had to move to another property since heat was unbearable. When I complained to Booking they did not help and took side of property owner.

I rented the Car from Booking 378 dollars and when I went to there they wanted 1198 dollars. I didn't have any other choice because booking took money before and I went to Sixt with shuttle. It was after midnight and I was with my family and two kids. I think booking and sixt are not honest in this situation. Like rooms at rental cars I have to know before payment what I will pay totally. Before sixt I had another reservation. It was 700 dollars but I thought I have a good opportunity. I think this experience felt me something fraud.

As a frequent traveler in the U.S., I have stayed at many motels, but this was by far the worst experience I’ve had. I booked a room in Home Stay Lodge, Pensacola located at 9357 N Davis Hwy, Pensacola, FL 32514 through Booking.com, only to arrive and be told by the front desk that all rooms were booked—despite having a confirmed reservation. After checking online, I discovered that their prices double on weekends, which may explain why they "automatically" canceled my reservation without notifying me or issuing a refund. When I asked for my money back, they refused, forcing me to contact Booking.com directly.

Horrible experience. Sent 7 confirmation to can't confirm emails to me when I booked a hotel reservation. I had to call the actual hotel to confirm my reservation since there is no number listed for Booking.com unless you fill out a form. During my hotel stay the hotel lost power for 6 hrs. Hotel refers you to booking.com for compensation. Forget about calling booking.com customer service. Rep was clueless, didn't speak clear English and provided no help. 1st time using them and will NEVER DO IT AGAIN. #RUN

They cancelled the wrong flight when I contacted them for assistance. Causing me to book another flight the day before costing me an additional $650 for the same trip (difference of $540), awful customer service! Took 8 hours to get some real assistance. Could never speak with a manager directly only through email. Even after filing a complaint they stated they were not at fault and wouldn’t reimburse me for their mistake of cancelling the wrong flight. I will never use this website again!

Booked a hotel and flight in March to go to Guadalajara Mexico for family wedding in October. I took out a loan to pay for this because I wanted to make sure I booked flight and hotel on time so I would get to see my family and pay as I go. On May 21, my cousin let me know due to unforeseen circumstances the wedding was canceled. This was supposed to be a destination wedding so I have no family there and honestly if I’m going to Mexico I’d prefer to be beach side but since I took out a loan I prefer to pay this back. I even got the insurance in case of anything like this happen.

It is impossible to reach somebody or even to find help on their page when your flight is cancelled or you need to change your reservation. It keeps sending you from page to page in order to find an email address or phone number. I bought cancellation coverage. I had to cancel my trip because a previous trip was delayed and I couldn't make it on time to catch my flight. It took half an hour to find how and where I can submit a claim for cancellation. It asked lots of questions and wanted me to prove why I had to cancel my trip. After filing the claim it was denied. Because the "cancellation coverage" I bought turned out to be only for cancellations for "medical reasons!" I wonder if I had to cancel my travel due to a simple flu, they would still deny my claim because they would want doctor's report to prove my illness. It is a sacm in fine prints. In the image see the cancellation policy I bought and their denial of my claim.

Worst experience ever. I want to make a cancellation. The property has approved it. But Booking cannot connect the property to confirm it. So booking said they didn’t receive response. It’s a terrible experience. I have been making 10 + calls over 5 hours. Finally booking allow to call the property to confirm it’s been approved.

Rep keeps hanging up the phone. No supervisor. Just calls sent to a third world country. Then when you asked to speak to a supervisor, they transferred you to one of their colleagues. They put you on hold and then they hang up the phone and don’t even call you back after spending half an hour to verify your information.

I rented a cottage in Iceland for $800 for my family in April 2025. I could not get into the property because I did not have the door code. I searched through all of my emails and texts and could not find it. I had the phone number of the owner, but she did not respond to my many attempts to contact her to get the code. Booking.com did not have the code either and was also unable to contact the owner. It was night time and blowing snow and I had to find a different place for my family to stay. Booking.com was not willing to refund any of the money.

I made a reservation at Va Beach Va for June 4th-6th through Booking.com at Aqua Vista Resort Hotel. I drove 5 hours to Va Beach just for the hotel to tell me that Booking.com cancelled my reservation. So I called Booking.com and they tell me the hotel told them they couldn't accommodate me because they couldn't find the reservation. I have the proof of a CONFIRMED reservation but still no one could tell me anything and wouldn't do anything for me. So I had to turn around, drive 5 hours back home and till this date, no one has refunded me and won't respond to me.

B # **. Pin **. I booked this very bad room and no service at all. On top of that they over charged me 30 euro. So l let you known and asked me a proof which I did. Then after you said you will give me my money back to my account but you never did it for 4 months. Even I am getting so tired calling you every week of your same answers that is not practical. I am your long time customer. I haven seen you like that, but this time l am so disappointed by your customers service even I really don't think use Booking.com any more to let you know. Thank you.

I made a hotel reservation months ago on Booking.com. They cancelled my booking closer to my arrival date. The Customer Service is very poor. They would not provide me with a reason for cancellation nor provide a discount code to compensate for the price difference of booking another hotel, considering the prices have gone up. A total let down!!! Do not book with Booking.com.... BOOKING.COM is NOT RELIABLE!!

When I booked reservation, it was one cancellation policy - one week. Then when I cancelled, it became 24 hour cancellation. Also, I cancelled 24 hours prior. NEVER BOOK WITH THIS COMPANY!!!! GO DIRECT TO HOTELS. THESE COMPANIES ARE SCAMS.

It is horrible having to deal with the agents working for Booking.com. A group of incompetent, entitled and poorly trained employees who give you a hard time for absolutely no reason. I have had to consistently ask them for a refund and they have taken all the possible time to return the money. Don’t use this app/company is pure trash. Refunds are not being taken seriously, agents are rude and after waiting for 40 minutes on the phone, an ignorant lady with broken English hangs up my call like my time is worth NOTHING. If I could I would give 0 stars to such a pathetic customer service. It’s been a month calendar since I processed the cancellation under “free cancellation” policy and look at where we’re at now. Yikes.

Xcover for travel insurance, is nonresponsive to customers' complaints or needs and Booking.com is no help. Will not provide a number to contact them nor help with any concerns regarding the company used on their website for travel insurance.

2 of my last 3 bookings were not good hotels. The last one I started, I had to leave days early because we noticed they had a cockroach infestation. It has been almost a month now trying to get refunded and Booking.com is just giving lip service. They say they apologize for bad experiences and that they will help with the refund but then completely ghost you when it comes time to actually resolve the issue. They keep telling I'll get a reply within 24 hours and if I don't call them, I would never hear back from them.

I book a motel room daily. I was using Booking.com. I chose the pay now option and each time I got screwed. I get to Motel 6 and I'm told I haven't paid, even though Booking.Com charged me. I call Booking.Com and all the sudden, they are using an AI person for customer service. You can no longer talk to a human. Good thing I had a problem the day before and got somebody's email, and I was able to email them and tell them, "What the hell why are you guys not informing the hotel that I've paid already, like now my money is hung up and I can't do anything. It put me in a real bad spot." So I now paid twice and have not gotten a refund.

I’m just an old man, but I’m gonna share with a real life experience here. I’d like to consider myself very well traveled. I travel a lot because I work my tail off and I wanna experiencing things on a different level and be taken care of pamper and so I can leave big tips ha ha ha ha ha ha HG has lost her way. They put this predatory Booking.com business in front of their brand destroying them booking.com. It’s a predatory business, tricky. I booked a $3000 stay at the Crown downtown Knoxville. I was told it was a five star motel and very impressive until my assistant called them, will email me, Informed me they do not have any limousine service here and the restaurant is just total garbage. They may have one thing you can eat depending on how it’s cooked and I’m not real picky. I just eat healthy. That’s all I asked for.

Failed to refund my full amount after their error caused me to be unable to check in after 2 1/2 hours of hold time on the line with Booking.com customer service . I have contacted booking coroner service since then and still nothing.

Booked a hotel in Lebanon PA July 2024. Hotel changed hands. Booking.com did not recognize hotel in its programs. I did not know and was not told by booking.com that they would not send my reservation or pay for my room with new owners.. I showed up at the hotel at appointed check in time and was told I had no reservation. I called booking.com and was told to cancel my reservation online. Bad advise for two reasons. 1 if you cancel your reservation within 24 hours of check in time you lose your entire amount of money. 2nd on their website, since I arrived at the hotel at check in time, the website would not let me cancel my reservation since it was the day of check in.

I’ve never had a more frustrating experience with a booking platform. I contacted Booking.com a full week before our reservation was set to begin, asking to reschedule—not cancel or request a refund. I was assured they would reach out to the hotel and follow up. After two long phone calls totaling over two hours, they finally responded—but not until after the reservation had already begun—saying the hotel wouldn’t approve a refund. That was never the request. We simply asked to move the dates. The image included is just one of several nearly identical email responses we received—each saying the same thing in slightly different wording.

Paid for a room in Prague, Czechia. When we arrive, there is no room for us. I have the confirmation page and number plus a PIN. I was charged on my credit card. No room. Had to find and pay for another place to stay. Booking has no way of contacting them other than through the website using the conf. # and PIN. Guess what? It's not recognized, so I can't get my money back. WILL NEVER USE ANY OF THESE SITES AGAIN.

Site has poor customer service, had trouble contacting anyone. After making non refundable payment, confirmation email indicates a cleaning fee will be collected at property. This was not disclosed originally. Ending up paying more, would recommend reserving directly thru property.

Booking.com is a site of scams and thieves... this site takes advantage of users' misfortunes to steal their money when they want to cancel a reservation due to a family tragedy or an unexpected illness. Booking.com must absolutely shut down, and the managers of this site must be brought to justice for organized fraud involving hotels and real estate agents, who are also complicit in the crimes committed by Booking.com.

Oh people, oh simple people, Don’t book any hotels, resort, anything,, I will prove every detail why I say exactly that. They have switched to a new “marketing method,” a great way to scam people, the most amazing idea,, you search for the cheapest hotel resort on google,, and offers you the cheapest hotels and resorts from Booking.com competitors, and you see it, think it's a great offer, choose a DATE and book it,, Booking.com tells you that this reservation is non-refundable, so it quotes this price with that condition.,, and you will definitely make a reservation because this price is very affordable:)).

Lost 639 euros as I was unable to cancel a reservation which turned out to unsuitable for children. I was using Expedia and Airbnb and decided to expand my search this time. Crucial mistake that ruined my vacation in advance.

I planned a vacation to visit family in Lehi, UT. I originally booked a stay at Motel 6 in Lehi. However, that Motel was trash. They were nice enough to let me cancel my stay and refund the remainder of my stay as I had checked out early. I then booked at a different hotel across the street, received confirmation from Booking regarding this reservation. It was too early for us to check-in so we went about our day catching up with friends. Upon arriving later that night to check-in, the receptionist states she cannot find my reservation. I waited on hold for 20 minutes for someone to take my call. They needed to confirm with the hotel that indeed the reservation was not there. Instead of resending the reservation, she canceled it.

I used Booking.com to reserve an inexpensive hotel for 1 night. I was then in a vehicular accident. I canceled the hotel reservation well in advance and then I spent hours on the phone between the hotel and booking.com. The hotel had issued the refund to booking.com with no complaints. Every time I spoke to booking.com, they lied and told me they couldn't contact the hotel. I then got the paperwork from the hotel saying they had refunded the money and booking.com had the money. Booking.com continued to lie to me even after I sent them the paperwork from the hotel. This company is extremely dishonest and I will report this to the BBB.

I had an extremely negative experience with this platform. I listed my property for rent and clearly stated that the minimum stay was 3 nights. However, they allowed a booking for only 1 night. The guests vandalized my house and the next day canceled the payment. Booking.com provided no support or assistance whatsoever. This is an irresponsible and unreliable company. I strongly advise against listing your property on this platform.

Confirmation number.** 6-5-25 made a reservation with Booking.com. I had to cancel my reservation the next day. Personal reasons. I paid $122.00 for one night. They agreed to give me a refund. Only to see they gave me$ 7.95 as a refund out of$122.00. Very dishonest Co.

My son's wedding night was overbooked at the resort after booking weeks in advance. The resort apologized and offered a discount. I did not get much traction with resort until I spoke with Booking.com. I spoke with Sheri today and within a few moments on hold this woman researched and spoke with the manager of resort and got this sorted out. I am very impressed with the service recovery of Booking.com and the professionalism of Sheri.

If I could give 0 stars, I would. I accidentally booked at Hampton Inn NC through booking.com, in the wrong state while hurrying to book because I arrived at a roach motel previously booked. I put it in GPS when I realized it was NC not KY and immediately contacted both parties multiple times over the last 6 days and today I’m told by both entities they aren’t returning any of the $520 they took from me. I’ll never use either of them again. Booking.com says cancel and you get charged 1st night, but they tell me Hampton has to approve. No one is willing to refund me any of my hard earned money for an honest mistake that I immediately tried to rectify.

If you are looking to book a hotel and Booking.com comes up (as it often does, they must pay for this..) DON'T use them! I never will again. They are practically a fraud and provide NO customer service at all. I fell into their internet scam and they booked me in the wrong City. I thought it would be an easy fix and called their number. They are in Amsterdam but headquartered in Hong Kong! They hung up on me THREE times. I emailed them several times and only got computer generated responses which nobody follows up on. Zero response from them, they don't care about you, only your payment!

I booked a car rental through Booking.com for a trip in Mexico. I also purchased insurance through them. When I got to the car rental company, they told me that I would have to purchase additional insurance. Booking.com specifically told me that I would not need any other insurance and to resist any hard cell insurance. I ended up having to go back to the terminal and use a different company in order to get a fairly priced rental. When I called booking.com regarding the matter, they refused any refunds. I tried calling their customer service on the day of my issue and got routed to a service provider in South Africa. I ended up with an extra $60 telephone bill to speak to Customer Service in South Africa. This was a total nightmare.

Spoken to agent Rob who is refusing to transfer to a supervisor due to run around and wasting time on the phone. Left to get a supervisor at 30 mins into the call and returned to say no one is available and proceeded to do the run around again for another 15 mins. Booking.com is a scam and should not be trusted or booked with.

Buyer beware-We had booked a car through Booking.com with Tangerine in my name. I didn't bring my license but had a copy on my phone but wasn't planning on driving but thought it was "fine" to change the driver's name when we arrived at Tangerine. We showed them our passports and names matched (married) and they refused to rent us the car saying adamantly it could only be rented to the person on the booking. We called Tangerine head office and they wouldn't budge. They told us that Booking.com had to change the reservation on their end and switch out my name for my husbands. Booking.com said they couldnt bc the timeline was after the reservation time the car was booked. It was booked for 10am and it was 1002. They said we had to cancel and rebook a new reservation. Tangerine said "no we have no more cars" despite it being obvious we had a car reserved in my name.

Very unsatisfied with the process that Booking.com does not return the money when there is a hold on your room for the deposit. They take too long and it’s not specified through the retailer. They said we need to wait for Booking.com to process a payment and there’s nobody to talk to, no one to reverse the money that is mine. Now I have to be out for several days because Booking.com. Does not return the money in appropriate manner.

Do Not use Booking.com!! What a terrible experience. My daughter booked a hotel through Booking.com for 3 nights. She drove 7 hours and got to her hotel at night. Upon arriving she was not permitted into the hotel because she was under 25. Upon making the reservation it was not stated she needed to be over 25. The hotel refused to let her stay. My daughter called Booking.com they said she needed to request a refund from the hotel. She was told by the hotel that she needed to get the refund from Booking.com. My daughter called Booking.com for the next three days and was assured her refund would be in her account in 7-10 days. Meanwhile my daughter was left to find a hotel at night, costing more than her original booking.

On May 29, 2025, I attempted to book a hotel room through Booking.com. Upon submitting the reservation, I noticed the system had altered my selected stay date to a month later. I immediately canceled the reservation and contacted customer service. Despite multiple follow-ups over several days, Booking.com failed to properly communicate with the hotel to process a refund.

Booked a rental car within whole trip reservation (hotels, flights, car). When we got to Liberia Airport to pick up a car, there was no one there and no representative. Ended up booking another car. Have been trying to GET REFUND for $189 for TEN DAYS now. Sent messages through their website, got reply to call Netherlands, did not want to do that from US, emailed again, finally got another number to call, was on hold for 30 min, told the whole story, only to be transferred to "car rental" dept., that hung up on me. What does one have to do for a simple, small refund!!! I gave up, but replied to the email saying I would post about our negative experience anywhere I can.

I wasted all my morning trying to get Booking to solve the problem and they don't even pass me to talk to a manager. 4 times I called and email. Horrible my experience. It became a company that can no longer be trusted.

Worst site EVER to try to cancel a booking. I have emailed every email they have on their site. I have called every number on their site, I have tried to chat, I have tried to message, I have tried to email and NO one gets back to me. This was booked with an incorrect email that they assigned to me, I have no way to get the PIN they need to cancel. They do not have the correct email and I am not able to do anything!

I wish I would have came here to read the reviews first. I had an issue with my stay at my hotel. The breaker flipped off during the night leaving me in the dark several times. I had to figure out how to switch the breaker on. It was a nightmare and I couldn’t get a hold of the manager as he was off site. Anyway, After a frustrating hot night without AC or a working elevator for a many floors climb off starts downstairs to the top and not being able to use the facilities as advertised, I requested a refund. Booking.com just felt like they brushed off my claim and favored the hotel instead of the customer. It was absolutely unacceptable.

Booking.com is a scam. I booked one room with two beds, they booked me two-bedroom apartment. I was in Fiji for only 5 days why I want appointment. It was money-making. The apartment was garbage, no phone service, used diabetic strip was on the bed. When I texted them, they replied like 11.30 or 12 night, my son got sick. I didn’t want any disturbances. They wanted to come and change the bedsheets. We didn’t use that bed. I took pictures and send to the hotel. No one contacted us to apologize. Next day, we told them we booked hotel on the beachfront so they change our reservation and gave hotel room but never refunded the money. They charge us for 5 days for two bedroom apartment. I came back to USA and called Booking.com, they put me on hold for over an hour, no answer. I also saw roaches 🪳 in my room and took pictures. All pictures have time, date and location. Very bad service. I won’t recommend anyone to use Booking.com.

Nowadays, this company is going to hell. Customer service is the call center from somewhere else which can't give you any solution to resolve the problems. The only thing they know how to do is hang up the line. Good luck for your company.

Reserved room May 31. Cancelled and reserved room for June 1. Bottom line I confirmed all by phone with Booking. Confirmed by phone with hotel. Booking then ended up booking me for 2 separate notes. The hotel was kind enough to correct this. They informed me that when a guest makes a change at booking it is almost always messed up.

Awful company to deal with. Made a mistake in a booking date. Tried to change through Booking.com. They said they contacted the hotel and the booking couldn't be changed. Contacted the hotel and they said booking.com never contacted them. Fortunately after a half hour on the phone the hotel was able to change the date. Lesson always contact the place where you're staying directly. Never trust booking sites.... especially BOOKING.COM

Do not use. They charged my wife and I before we even checked into the hotel. We arrive at the hotel, and the front desk has no record of our reservation. We were charged without a place to even stay. Fortunately the hotel was very generous and gave us a room at a discounted rate for our trouble with Booking.com. I was told we would get a refund and it still hasn’t come. We will never use them again.

I booked a two night hotel room through booking.com. Somehow the booking got canceled. I don’t know how it got canceled as I was at work all afternoon. Anyway, I am only getting 5.14 back but the hotel that I was to stay at didn’t have any cancellation fees! The room was over 200! I want my money back or someone from the company to make the reservation again.

Booking.com is utterly scam running from basement bldg somewhere in Europe. My family and I had booked a trip to Dallas, TX a month before the trip. You will get charged immediately for the trip. When we arrived to place, no instructions. No guidance. Had called the # on confirmation 4x and sent 2 emails to host. No call back, no response, no answer at all. Had to rent another hotel nearby. When returned from trip, called the consumer #. People on the other end are probably students and have zero experience to solve an issue. Been promised I get call back as I requested a full refund. Never got call back. Followed up with them, after a brief call I have heard the most ridiculous answer that there’s nothing they can do and my booking is still active despite it's been in past already!!! Completely dishonest and fraudulent service. I discourage anyone from using the services!!! Never again. It’s 100% deception from their end.

I rented a car through Booking.com. I had to cancel which they said was refundable. They never refunded me the money. They say it was refunded but I checked with the bank and my account. It never was. They give me a bogus email to write to and nothing has been done. Terrible service so not book anything through booking.com.

Today, I had a sour experience with Booking.com. A few weeks ago, I made a reservation at a hotel for May 30 - June 1st. On Thursday, May 29th, I called Booking.com to modify my check-in date to May 31st. The rep confirmed via phone, app, and email that my reservation request was accepted. Additionally, I updated my card in the app. This morning, my bank informed me that the hotel billed my account (not the updated credit card) for $122.21, which is the cost of one night’s stay. I immediately called the hotel and they confirmed that I was billed a no-show fee. Further, they confirmed that Booking.com NEVER contacted them to modify the reservation or the card on file.

We used Booking.com to reserve accommodation for our honeymoon, trusting the listing and platform to provide a safe and clean environment. What we got instead was an absolute disaster. The property was uninhabitable: the room was filthy, with visible mold, stray hairs, and a strong foul odor that made it impossible to stay. We immediately documented the conditions with photographs and contacted Booking.com’s customer support, expecting a reasonable resolution. Despite clear and compelling photo evidence showing the unsanitary and unsafe conditions, Booking.com refused to take responsibility and denied us a refund. Their customer service provided generic responses and ultimately sided with the property — a decision that completely ignored the health risks we faced.

I used Booking.com in US, in Germany, in Bosnia, in Montenegro, Serbia, and in Croatia. It generally works well, but today, May 30, 2025, I had a chance to experience how it is when Booking.com doesn’t work. We are attending a wedding in Swanee, TN, and needless to say, not that many places to stay at. I booked through Booking.com a property on April 24, 2025 and site confirmed my reservation and emailed me accordingly. I arrived at the property at 4 PM, after 7 hour drive, and was told they will not honor my booking due to issue at the Booking.com?!?

If I could give less than one star, I would; today I used Booking.com for the first time. I entered my dates into the search, found a hotel and went through the booking process. When I received my confirmation, the dates had been changed to a check-in date of the day before I requested. I contacted Booking.com and they put me in touch with the hotel. The hotel, even though I don't feel the mistake was mine (and the reservation was made for almost four months out) won't refund my ~$200. I'm retired and can't afford to throw away that much money, while the hotel (Comfort Inn) and Booking.com get to keep it. That's just wrong in every way. DO NOT USE BOOKING.COM.

I booked a hotel that was not how it was listed on Booking.com. It was very dirty smelly unclean and when I canceled, I was supposed to be refunded. It’s been six months still have not got refunded Booking.com. It was supposed to guarantee the refund, but keep giving me the runaround I will never use Booking.com ever again.

I made a hotel reservation while in Italy and canceled it with the hotel within 5 minutes as I did not realize that the city was a walled city and I could not drive to get there. I called the hotel directly and told them about the mistake I made and they said no problem and agreed not to charge me since it was a simple mistake that I made. But Booking.com decided to take money from my account and would not refund me. They took money that did not belong to them and took advantage of me and my mistake, I think they might be a scam to get your money at all cost. I would never use them again and would like to warn people to be careful!

I booked a hotel at 1450 North Military Highway, Norfolk, VA 23502 through Booking.com (Confirmation #**). Unfortunately, the dates were incorrect, and when I called to fix the issue, I was told the manager was unavailable. Instead of resolving the problem, the representative tried to double the charge for the correction. This experience has made me question the reliability of Booking.com. I expected better customer support, especially for a simple date adjustment. I would caution others to double-check all details before confirming bookings.

The process of finding what you need for your travel plans is easy and the information provided is copious. What I did not realize is that the prices can be quite inflated. I paid over $230 more for the same hotel room on the same dates as a family member who booked with the hotel directly same room type and same dates. The hotel management informed me that Booking.com sets their own prices. I will not trust their prices going forward but will instead contact the vendor directly to confirm my travel plans.

Had an issue, contacted customer no service. Follow the direction for customer service and everything over four different answers, four different people, no resolution, they make you feel like it’s your fault, even with all the documents and a video. Still my fault. I called the toll-free number. It shows up on my phone Bill numerous times. I see a charge on my phone bill area code +44, but right before that call was the toll-free number. I’ll contact customer service. Send them over all the information, a copy of the phone bill my phone records. Tell me that the +44 number is not theirs and then I need to check with AT&T.

FALSE ADVERTISING!!!! I have pictures of what was advertised and what we actually drove up to. We were charged $388.80 for this absolutely disgusting place, just look at the pictures. We did not stay here with the roaches, the doors that did not, the women checking us in in the alley where she was sitting with a bag. I was told by Booking.com lady while sitting in front of this nasty place that she spoke with the manager and we would receive a full refund. Well, I have called them 7 times have been on hold for over 4 hours and still nothing, still no refund. This is false advertising!!!!

I booked an accommodation for F1 weekend at a decent price in downtown Montreal. I bought the non refundable tickets to the F1 race after securing an affordable accommodation. The host canceled and I was left with limited options and surged prices given the popularity of the weekend (double what I originally paid). I provided this rationale and an option to Booking’s customer service and asked them to cover the difference given the issue that was beyond my control and they offered an option of a booking that was not even remotely comparable (unsafe and undesirable) or if I didn’t like that a mere equivalent of $40 CAD toward another accommodation when I would be out of pocket over $500 for real comparables. So I had to just book elsewhere. If you need a reliable booking service with good customer service that are reasonable when issues like this happen with their booking hosts - this would not be the company to book with.

I have never been so disappointed and disgusted with a booking. I have booked all my travel with Booking.com and have always been accommodated. Also at the the time of my booking it is clear the policy and procedures of the property. Easy communication with the property. Not this booking. The property refuses to modify booking but no refund for cancellation. The property refuses to answer phone calls or any correspondence. The text exchange is juvenile. You have my money. Refuse to modify dates or entertain the conversation. This is my last interaction with booking.com.

I am very disappointed based on the booking that I've made vs the car I received. My booking was for Audi A3 or similar and when I reached the Alamo rental car location, I was given a Hyundai Elantra (lowest model option), and was told this is the similar car. The associate bluntly told me that I can pay additional for an upgrade if I wanted. Very dissatisfied with the service plus false advertisement. The employee even stated that they don't have Audi A3 or any luxury vehicles at their location. I could have paid less elsewhere with the same amount of money I paid through Booking.com. I travel quite a bit throughout the year but not sure if I'll ever book another rental car using this website after this incident.

Booking.com is great as long as you do not dispute a service. Once you have booked consider it sunk costs. I added an updated arrival time for a taxi which was acknowledged by booking.com and the cabbie was going to be two hours late because they had not read the update. Too bad said booking.com, I still owed the money when I wanted to cancel versus wait two hours. Come on! Also had a terrible tour and they said too bad. Advice is to use their site to research which tours are popular etc and then book direct or via viator. Buyer beware!!

The property charged me in advance for 5 nights through the Booking.com website, then canceled just three hours before check-in. It’s completely unacceptable that fake properties can advertise on their platform and have access to the customer's credit cards. I’ve been calling customer service for the past 20 days and still haven’t received my refund.

Inconsistent cancellation policy, terrible communication and lack of follow up. Per the website and Japan Air, could cancel my flight reservation within 24 hours which I double checked before booking. Called to cancel the next day within 24 hours and was told this wasn't possible despite providing a link to both websites that state their policies. Spoke directly to Japan Airlines which said Booking.com would have to cancel since they were the vendor. Booking.com said the 24 hour cancellation policy only applies if you book directly with Japan Airlines, which there is no documentation of in their policy. I was told a specific supervisor was assigned to deal with our issue, whom called once on a Saturday at 6:30am from Sweden, which I missed.

Why was I bait and switched for the condo that I requested? I wanted an oceanfront that was shown to me on the web (31 pics) and after I reserved you gave me a parking lot view condo with no view of the ocean, just a parking lot. Please explain. I have called and Emailed to ask a reason for the switch and have not received an answer. Be careful of what you think that you are getting.

We went on a trip and used them twice for two different hotels. Both hotels charged us again at check in even though we had paid in advance through Booking.com. We were double charged at both hotels. After probably 12 phone calls, poor customer service, and hours of wasted time and being put on hold and hung up on multiple times finally got the money back from one of the double charges but months later we are still out $100 it seems we’ll never get back. I will never use this company again.

If only there were a zero star rating, I would give that to Booking.com. This company seems unwilling to help their customers when they make a mistake on a hotel booking. They clearly booked us the wrong room yesterday and the hotel was unable to move us to the room we had actually booked because they were completely full. It was my husband and It's one night away from our kids and we had many hotels to choose from. I spent over an hour on the phone with Booking.com. Initially, they did not even offer to refund us any money and instead cancelled our reservation (we had already checked in) and said they would book us another room elsewhere. Literally ALL the hotels in the surrounding area were completely full due to it being a holiday weekend so we were unable to stay anywhere else.

This is the worst customer service. The hotel refused to rent the room to my son even though they had a vacancy. After waiting 30 minutes, I was able to talk to a customer service rep that was in Japan and I could tell she didn’t understand English when I was trying to explain the situation. Claim there was not a supervisor for me to talk to And told me I had to get a refund from the hotel. The hotel told me I had to get my refund from Booking.com. I ended up having to dispute it through my bank.! Worst experience ever!

Booking.com own Agoda. I booked the last room at a hotel and they are charging me per night what the three nights were to cost. They say it’s refundable but then it’s only 2% so. The price guarantee is non-existent. No customer service, no phone number to call.

We own a cabin and I thought it may be a good idea to list our property with them, boy was I wrong! After going thru their setup they kept telling me my account was not active. After 2 weeks of trying to jump thru their hoops I just gave up. Then I received 2 messages from 2 different guests stating they had booked my property. How was that possible when I was being told it wasn't active?? They had not even accepted my banking information to forward me payments. The dates they took money for had been booked months earlier thru another site which Booking.com had been given my calendar link. I advised the 2 sets of guests to cancel their stay and get their money back as they were not actually booked at my property and may get put at some other property.

If I could give Booking.com Zero stars or worse I would. They do not care to fix the issue I had regarding the lack of safety in the room I booked. They will not provide a refund and the two times that I called them, the call was magically lost out of the blue before I could receive any help at all. I have messaged not only the property but also booking.com and have been given no help. We never stayed at the booking because there was no locks on any room doors and at least 4 other people living in the house. Apparently they were long term tenants as per the property owners. I explained to them that if something were to happen that they would be liable for not having locks on any room doors. Their explanation was, the previous long term tenants had a child that would lock the doors so they had them taken off. Do not use booking.com. They will not help you if something goes wrong.

I had a terrible experience with this hotel booking company. I received a confirmation email for my hotel stay, which clearly stated my reservation was confirmed. However, when I arrived at the hotel, I was informed that the booking had been declined due to non-payment — something I was never notified about. This is completely unacceptable and misleading. A confirmation should mean the reservation is secured — not that I’m going to be left scrambling for a room after a long day of travel.

I will never again use scammer Booking.com. My flight ended up costing double what I paid because Booking.com didn't warn me that if one leg of a multi-leg flight was cancelled by the operator, Booking.com wouldn't reroute the flight. Although I bought the whole flight with it on one ticket, they said it was totally my problem. Last-minute booking cost a fortune. I used to like the app for hotels, but now don't trust it for anything.

Huge mistake booking flights w Booking.com. Departure times were changed by the airline to be 2 hours earlier. Booking.com had no knowledge of the changes! These were connecting flights. Had my gut not told me to check directly with the airline I would have missed my international flight. Never again will I use booking.com. Avoid at all costs.

Had used this site several times until recently. I booked a condo for June 7th. On May 22nd Booking went to charge my card and the fraud protection on my ONLY credit was flag and declined the charge. I immediately called my card and told them it was a legitimate charge. My card company told me to call Booking or go back online to reprocess the charge. I did. The website would not let me reprocess the charge. I called. I talked to someone who sent me another link to try which I did. It didn't work. I called again in which I explain I only have one card. I was told I had to use another form of payment.

Lesson learned the hard way. Now we are out a nice chunk of change! Makes me sick. 😔 #ripoff #badreview #dowhatsright #travel #Beware

I booked a stay with Booking.com in Montreal. Canada was an apartment while searching through the booking for the unit number which was not listed. I wanted to contact the owner on Booking.com reservation. There was the contact number. Try to call the number listed. It was out of service. This place was fully paid for upfront. I contacted Booking.com where I was told that my place was double booked. They refunded me the money however they hang up the phone on me three times booking Salh come then they sent me a listing for another possible location for me to stay, which was like about an hour away far away, and they were not not of any help whatsoever last year.

I made an error in the date I wanted to stay at a hotel in upstate NY. I canceled that reservation and made a new one for the correct date. They will not refund my $151. NEVER USE BOOKING.COM. I just want a refund.

If l could give them a zero, l would. NO CUSTOMER SERVICE, NO WAY TO CONTACT THEM. They basically took my money for a reservation and never paid the hotel. So l had to book a room myself and pay again. I then had to contact my credit card company to dispute the fraudulent charge.. RIDICULOUS ALL AROUND, I MAY NEVER USE BOOKING.COM AGAIN!! WHAT A SCAM!!

Unbelievably terrible company. Booked a room at a 'special rate' and the reservation was wrong. I wasted most of my day trying to contact them to no avail. They simply will not respond. I don't know how I got tangled up with this sketchy company, I thought I was booking directly with the hotel. This company is HORRIBLE!!!!

The reviews on their site are not accurate. I booked the Clarion hotel in Muscle Shoals, AL that was listed as 7.4 "GOOD" and the hotel was literally barely functional. The parking lot was filled with weeds between the cracks of the broken pavement. Signs were everywhere warning about leaving valuables in cars and the risk of break-in. And from there, it only got worse.

This is a terrible third party site. Never book through them. My mom is stuck in a foreign country because she got sick out of her control with malaria and they charging for double the price to return even though it’s cheaper on their site and are not willing to give back points or a refund even though the airline said they would give a refund but we have to go through booking. Never use them ever! Even if you buy insurance - they will take advantage of you and never reschedule or refund you. They don’t care.

You guys are the worst experience I ever had. I lost $400 just because you don't take care the customer. I will call Telemundo to get my money back and make sure everyone knows about my bad experience with Booking.com. I also will make some YouTube videos so people can see.

Unfortunately, I had to book my two night stay at the San Teodoro on Korcula (Island), Croatia through Booking.com. Every time I tried to go directly to their website it resorted to a Booking.com hosted site. My wife and I were vacationing in Croatia this past mid-April and upon arrival to Split, we were supposed to ferry from Split to Korcula the next morning. Due to strong southern winds, all ferry services from Split to Korcula, and actually all ferry services to all of the islands was canceled for the next three days. There was absolutely no way for us to get to Korcula to use our reservation. Well, unless we could have prophesized the intervention of "Mother Nature" 15 days from when our reservation was, and canceled, Booking.com is still going to charge you - even if you have absolutely 0% control. Thus, I would urge anybody thinking of using Booking.com to reconsider - given their absurd, no excuses - fourteen day cancelation policy. Determine the hotel you want to reserve and do everything to contact them directly to make the reservation. Do not use Booking.com as an unnecessary and absurd middleman.

I have traveled around the world. I have done hundreds of bookings. This is the first time I booked through Booking.com. I had booked for 2 guests for a hotel in Zanzibar. Within 5 minutes of booking I received an email a booking for just 1 guest. Could not reach anyone during the day. You have to talk to AI. Even if they are the cheapest DO NOT USE them. I will only use EXPEDIA. They are a complete scam. I hope they can be shut down.

2 cancellations due to misinformation about pet policy at 1st hotel and over booking from 2nd hotel. No help from customer service line. I asked for supervisor and was hung up on. Check in was at 3pm but I didn't actually get a room to rest and relax until 9pm!!!! Horrible service! No help at all. Won't be using Booking.com ever again.

Arrive in Lisbon airport to get picked up by taxi for four people with four pieces of luggage. Arranged through Booking.com. Taxi for two showed up. Driver said he could not help us and we were his only option. The four of use were left stranded and had to find our own way to hotel. Will never use Booking.com again for anything.

I wish I could give no stars...Booking.com appear unwilling or unable to offer help or support when a booking goes wrong. We booked Best City Home Near Checkpoint Charlie (it is nowhere near by the way) in Berlin for a week to support our daughter after an operation. We messaged frequently, explaining our plane would not arrive until after the (extremely brief) check in window. They informed us eventually that they could not allow our daughter to check in for us, nor could they change the day of our booking. Our only option was to cancel and hope that they could resell the booking. They told us that they would let us know 24 hours before whether we could check in late. Less than 24 hours before, our daughter phoned them. They then messaged us to say we could not book in that day. We had assumed and indicated in our message that we would then check in the next day.

We booked a condo style room in Myrtle Beach. We were charged 150.00 cleaning fee. The room was dirty... very dirty... upon arrival. The sheets had stains, the dishes in the cabinets were stained with food. The couch had holes in it. I called Booking.com and complained. They never refunded the 150.00 cleaning fee. I will never use them again.

If I could give zero stars I would. Reserved a hotel room for immediate check in, price charged was not what was advertised. Reservation sent to wrong location and they were not able to accommodate an immediate Canuck so we immediately called to cancel. We were told a refund was denied unless we could provide the name of the hotel employee that approved the refund. We provided that information and were told it was still denied. Then tried to file a refund through their laughable online process which said death or illness were the only reasons for a refund.

I booked airfare for a trip 4 months out and bought travel insurance. Due to an emergency we cannot make it. The only way to speak with someone at Booking.com is via text which is very frustrating. I was told that the airline would not refund my money. I thought booking.com would help, but they prove to be soulless and not worth using.

By far the worst experience I’ve ever had with a travel agency. They’ve blatantly stolen my money. A hotel provided them a refund and Booking.com isn’t extending the refund to me. I’ve lost count the amount of times I’ve tried to resolve this ongoing issue. Stick to Expedia.

Do not book through a third party. Book through the airline directly. Reason is that these third party agents cannot help you when there are any issues because they are not the airline - and the airline cannot help you because you booked through a third party. So you are stuck in a policy gray area where no one can help.

This was my first experience with using Booking.com and I was charged twice by them (not the hotel) and it has been impossible to communicate with them regarding a refund. Instead of saving money I have now paid double. I sent a copy of my credit card ledger demonstrating the extra payment, but I was asked to provide more evidence. I then had to wait for my next credit card statement, during which time the link they sent me to forward the statement to them no longer worked. I tried using chat to speak to someone and was told they will reach out within 24hrs. There was no live person. I will not be using their site again. This has taken a lot of time and effort and with zero results as yet.

Updated on 07/07/2025: DO NOT use Booking.com. We made a reservation in Nice, France. After the reservation was made, booking.com cancelled our reservation. We asked for a refund so that we could book something else. After 2 months and over 30 phone calls, we still have not received a refund. We have called their customer service team and are asked to provide this document. A few days later we call to follow up and now we must provide another document. Their customer service is the worst and they will hang up on you, put you on hold to never come back and all other tactics to prevent from giving you your refund. This is the worst travel site! DO NOT use booking.com.

Very disappointed with Booking.com. We asked them to help us get a credit or refund for a vacation we had to cancel due to medical reasons. They sent one email to the property, that’s it. They wanted us to do the leg work (which we did). The property responded that we didn’t make the request within 48 hours. We contacted booking more than 72 hours before. They never followed up or even tried. Just the one email sent for a refund with no explanation given. We will NOT be using them again.

Sometimes it works, but when it doesn't, it's super frustrating and exhausting! They deliberately make their customer service hard to reach. Don't expect good support when something goes wrong with your res. It takes HOURS and HOURS of waiting, phone tags, and runaround to reach anyone semi-helpful. Most agents do whatever they can to shove you off the phone or "transfer" you so they don't have to actually help. Never find again.

Made lodging reservations using Booking.Com for brussels belgium in march 2025. Check in friday may 16, 2025. Received confirmation today 9am thursday may 15, 2025. Received email alert today 6pm thursday may 15, 2025. “Reservations cancelled due to lease ending on property”. Called host number. Non functional. Get email from booking.Com today 7pm thursday may 15, 2025 providing “alternative lodging”. Cost price comparison of intended lodging vs alternative lodging yielded a huge discrepancy. Called booking.Com. Agent says reason for cancellation was “overbooking”, which differs from original reason provided. Agent failed to provided me with any notion booking.Com would do any better.

I was forced to cancel 1 of reservations due to sickness. The reservation was canceled at the property before arrival and when we arrived. After our stay I requested my refund. It took 6 weeks and 3 calls to get a partial refund. Booking.com has withheld $80 from the $529 I paid for the canceled reservation. Why. This is not fair and violates the company's policy of no fee for canceled reservations. I would not recommend making reservations with Booking.com. N. **. Virginia

As you may have noticed Booking.com and booking.com/business ratings/reviews over the last few weeks have tanked. Their customer service is sus to say the least. Their prices they advertise are never honored, if you notice at checkout you will be given a new rate that is roughly $10+ or even higher every time without fail. In the past week they have overbooked us at hotels that we use to never have issues with and leaving my guys searching for hotels miles away from where they need to be. We needed a refund for a shortened stay which never was an issue and customer support now talks in gibberish and never comes up with any meaningful response. Sending you back through the same broken help/support system. I highly recommend going elsewhere as booking.com has changed for the worst. It's beginning to look like something criminal going on.

I have emailed back and forth with Booking.com their response is very slow. I got scammed into a property I have no idea what was going on and I stated this to booking.com. Told them it was a scam/fraud. No one has looked into it. No calls or anything. Booking.com just keeps saying I owe money without an investigation. Also threaten to turn me over to collections or something along that line. I'm confused if I have repeat stated fraud/scam and it has never been looked into then how is this a right way to prevent things to continue if it's all a fake property. Booking.com has failed to look into this after I have asked.

I cancelled my reservation within the timeframe window but they never refunded all the money. They claimed that this is due to currency exchange however I was charged in local currency. Never trust Booking.com

Never again... I booked a room and 3 mins after they took payment got email room not available and we will issue a refund in 7 to 12 days... Then I rebooked same hotel and same dates with paying hotel directly no problem. Goes back to support your local businesses take extra 5 mins and call around. And pressing #1 for English is a joke... We need tariffs on phone calls being answered from another country!!

Booking.com offers no technical support and its search tools online are THE WORST IN THE INDUSTRY. EXTREMELY FRUSTRATING!!! I have wasted the last 2 hours trying to use the site to book lodging and auto rentals.

Room smelled of mold and was dirty. Didn't stay was told by hotel booking would give me refund now booking is telling me it's the hotel and won't give me an actual number to speak with someone to handle the situation. Never again. Horrible customer service. Do NOT recommend!!!

Booking.com does not give you a 10% discount on the normal hotel rates. Skip booking.com and book your room directly on Hampton Inn website. Charged 10 % higher rate than available at the hotel where is the promised 10 % discount. The stay at a Hampton Inn in Valdosta Georgia.

I booked a room with Booking.com for a room at the Hampton Inn in Boston. My flight was delayed until the next day so I needed a refund for one day. I couldn’t reach customer service to receive my refund. They said you need your confirmation number and a PIN number which is found in your email. My email never contained a PIN number so I couldn’t speak with anyone to get my money back.😡😡😡😡

I reserved a room for my mother’s two-night stay on May 2nd for May 9th and May 10th. Upon arrival at Chicago Marriott Midway, my reservation could not be located by their front desk employee, Angela. She could not locate it under the confirmation number, my name or my mother’s name. Therefore, my mother had NO place to stay last evening as all of the other hotels in the area were booked. She was forced to sleep on a family member’s couch. Did I mention she’s 75 years old? I should have checked reviews. This company needs to be investigated.

Do not go with this agency. It has the bad customer service, if you want to get your money back, they will tell you to call the airlines only for the airlines to tell you to contact your agency. They are a scam, beware.

I’ve been a loyal Booking.com user for over 10 years and have always had positive experiences—until recently. Two weeks ago, I accidentally made a hotel reservation in Istanbul, and my credit card was charged without requiring the CVV code. I immediately contacted Booking.com customer service to request assistance, including a waiver and free cancellation. Unfortunately, their response was extremely disappointing. Instead of offering real help, they simply sent back a generic, standard reply. They made no effort to engage with the hotel on my behalf, offer a credit, or explore any form of resolution. We're talking about a $540 charge.

I rented a car online through Booking.com for a quoted amount from ACE Orlando, FL. However, upon arriving to pick up the car, I experienced significant delays—waiting over an hour for the ACE shuttle at the airport. Once at ACE counter, I was left with no choice but to sign a rental agreement, despite the unexpected additional charges totaling more than 3 times the paid amount to booking.com, for the same rental and duration. These unforeseen charges are entirely unacceptable and do not align with fair business practices.

I booked my trip to Siesta key and was overcharged by $1000 and neither the hotel nor booking.com would give me an explanation. They just seemed to blame each other for the overcharges. I will never use them to book a trip again and I certainly will never stay at Our House at the beach again. Such a rip off. My sister stayed at the same place.. She booked a different way and she was not charged an extra $1000. So disappointed in this whole experience.

This was the worst experience I’ve ever had regarding making a hotel booking! It’s a scam service that improperly shows availability and gives the run-around when trying to get refund. I was given several different responses/excises from the various agents that could not properly assist me. I was double charged by Booking.com and am STILL trying to get my refund. They even went as far as to confirm I’d be receiving a refund only to retract a week later stating “unaware of the issue’. PLEASE DO NOT USE BOOKING.com.

I won't be using them again. We booked a few rooms for our work crew. When they arrived, the hotel told them that one of the rooms wasn't paid for. We paid for all of them together and had a receipt for the full amount. The hotel told us that we have to take it up with Booking.com. Their first response was to tell us that if we book another room, they will reimburse us for half... HALF! It wasn't anything that we did. It was an issue on their end. When I let them know that half was not good enough, they stopped responding.

So many problems! They argue with you about the correctness of your own child's name and change it without being asked/approved. After about 6 conversations they still have not fix the issue. DO NOT RECOMMEND. Such a pain to change anything.

I booked a loft in Anderson, SC many months ago for May 8, 2025. Today I get a message saying the booking is not available with no explanation. Booking.com has no phone number listed. I finally got the number and the. They hung up on me. Don’t use this company. I have no idea if I will get my refund and no one is helping.