Booking.com Reviews

I booked an accommodation for F1 weekend at a decent price in downtown Montreal. I bought the non refundable tickets to the F1 race after securing an affordable accommodation. The host canceled and I was left with limited options and surged prices given the popularity of the weekend (double what I originally paid). I provided this rationale and an option to Booking’s customer service and asked them to cover the difference given the issue that was beyond my control and they offered an option of a booking that was not even remotely comparable (unsafe and undesirable) or if I didn’t like that a mere equivalent of $40 CAD toward another accommodation when I would be out of pocket over $500 for real comparables. So I had to just book elsewhere. If you need a reliable booking service with good customer service that are reasonable when issues like this happen with their booking hosts - this would not be the company to book with.

I have never been so disappointed and disgusted with a booking. I have booked all my travel with Booking.com and have always been accommodated. Also at the the time of my booking it is clear the policy and procedures of the property. Easy communication with the property. Not this booking. The property refuses to modify booking but no refund for cancellation. The property refuses to answer phone calls or any correspondence. The text exchange is juvenile. You have my money. Refuse to modify dates or entertain the conversation. This is my last interaction with booking.com.

I am very disappointed based on the booking that I've made vs the car I received. My booking was for Audi A3 or similar and when I reached the Alamo rental car location, I was given a Hyundai Elantra (lowest model option), and was told this is the similar car. The associate bluntly told me that I can pay additional for an upgrade if I wanted. Very dissatisfied with the service plus false advertisement. The employee even stated that they don't have Audi A3 or any luxury vehicles at their location. I could have paid less elsewhere with the same amount of money I paid through Booking.com. I travel quite a bit throughout the year but not sure if I'll ever book another rental car using this website after this incident.

Booking.com is great as long as you do not dispute a service. Once you have booked consider it sunk costs. I added an updated arrival time for a taxi which was acknowledged by booking.com and the cabbie was going to be two hours late because they had not read the update. Too bad said booking.com, I still owed the money when I wanted to cancel versus wait two hours. Come on! Also had a terrible tour and they said too bad. Advice is to use their site to research which tours are popular etc and then book direct or via viator. Buyer beware!!

The property charged me in advance for 5 nights through the Booking.com website, then canceled just three hours before check-in. It’s completely unacceptable that fake properties can advertise on their platform and have access to the customer's credit cards. I’ve been calling customer service for the past 20 days and still haven’t received my refund.

Inconsistent cancellation policy, terrible communication and lack of follow up. Per the website and Japan Air, could cancel my flight reservation within 24 hours which I double checked before booking. Called to cancel the next day within 24 hours and was told this wasn't possible despite providing a link to both websites that state their policies. Spoke directly to Japan Airlines which said Booking.com would have to cancel since they were the vendor. Booking.com said the 24 hour cancellation policy only applies if you book directly with Japan Airlines, which there is no documentation of in their policy. I was told a specific supervisor was assigned to deal with our issue, whom called once on a Saturday at 6:30am from Sweden, which I missed.

Why was I bait and switched for the condo that I requested? I wanted an oceanfront that was shown to me on the web (31 pics) and after I reserved you gave me a parking lot view condo with no view of the ocean, just a parking lot. Please explain. I have called and Emailed to ask a reason for the switch and have not received an answer. Be careful of what you think that you are getting.

We went on a trip and used them twice for two different hotels. Both hotels charged us again at check in even though we had paid in advance through Booking.com. We were double charged at both hotels. After probably 12 phone calls, poor customer service, and hours of wasted time and being put on hold and hung up on multiple times finally got the money back from one of the double charges but months later we are still out $100 it seems we’ll never get back. I will never use this company again.

If only there were a zero star rating, I would give that to Booking.com. This company seems unwilling to help their customers when they make a mistake on a hotel booking. They clearly booked us the wrong room yesterday and the hotel was unable to move us to the room we had actually booked because they were completely full. It was my husband and It's one night away from our kids and we had many hotels to choose from. I spent over an hour on the phone with Booking.com. Initially, they did not even offer to refund us any money and instead cancelled our reservation (we had already checked in) and said they would book us another room elsewhere. Literally ALL the hotels in the surrounding area were completely full due to it being a holiday weekend so we were unable to stay anywhere else.

This is the worst customer service. The hotel refused to rent the room to my son even though they had a vacancy. After waiting 30 minutes, I was able to talk to a customer service rep that was in Japan and I could tell she didn’t understand English when I was trying to explain the situation. Claim there was not a supervisor for me to talk to And told me I had to get a refund from the hotel. The hotel told me I had to get my refund from Booking.com. I ended up having to dispute it through my bank.! Worst experience ever!

Booking.com own Agoda. I booked the last room at a hotel and they are charging me per night what the three nights were to cost. They say it’s refundable but then it’s only 2% so. The price guarantee is non-existent. No customer service, no phone number to call.

We own a cabin and I thought it may be a good idea to list our property with them, boy was I wrong! After going thru their setup they kept telling me my account was not active. After 2 weeks of trying to jump thru their hoops I just gave up. Then I received 2 messages from 2 different guests stating they had booked my property. How was that possible when I was being told it wasn't active?? They had not even accepted my banking information to forward me payments. The dates they took money for had been booked months earlier thru another site which Booking.com had been given my calendar link. I advised the 2 sets of guests to cancel their stay and get their money back as they were not actually booked at my property and may get put at some other property.

If I could give Booking.com Zero stars or worse I would. They do not care to fix the issue I had regarding the lack of safety in the room I booked. They will not provide a refund and the two times that I called them, the call was magically lost out of the blue before I could receive any help at all. I have messaged not only the property but also booking.com and have been given no help. We never stayed at the booking because there was no locks on any room doors and at least 4 other people living in the house. Apparently they were long term tenants as per the property owners. I explained to them that if something were to happen that they would be liable for not having locks on any room doors. Their explanation was, the previous long term tenants had a child that would lock the doors so they had them taken off. Do not use booking.com. They will not help you if something goes wrong.

I had a terrible experience with this hotel booking company. I received a confirmation email for my hotel stay, which clearly stated my reservation was confirmed. However, when I arrived at the hotel, I was informed that the booking had been declined due to non-payment — something I was never notified about. This is completely unacceptable and misleading. A confirmation should mean the reservation is secured — not that I’m going to be left scrambling for a room after a long day of travel.

I will never again use scammer Booking.com. My flight ended up costing double what I paid because Booking.com didn't warn me that if one leg of a multi-leg flight was cancelled by the operator, Booking.com wouldn't reroute the flight. Although I bought the whole flight with it on one ticket, they said it was totally my problem. Last-minute booking cost a fortune. I used to like the app for hotels, but now don't trust it for anything.

Huge mistake booking flights w Booking.com. Departure times were changed by the airline to be 2 hours earlier. Booking.com had no knowledge of the changes! These were connecting flights. Had my gut not told me to check directly with the airline I would have missed my international flight. Never again will I use booking.com. Avoid at all costs.

Had used this site several times until recently. I booked a condo for June 7th. On May 22nd Booking went to charge my card and the fraud protection on my ONLY credit was flag and declined the charge. I immediately called my card and told them it was a legitimate charge. My card company told me to call Booking or go back online to reprocess the charge. I did. The website would not let me reprocess the charge. I called. I talked to someone who sent me another link to try which I did. It didn't work. I called again in which I explain I only have one card. I was told I had to use another form of payment.

Lesson learned the hard way. Now we are out a nice chunk of change! Makes me sick. 😔 #ripoff #badreview #dowhatsright #travel #Beware

I booked a stay with Booking.com in Montreal. Canada was an apartment while searching through the booking for the unit number which was not listed. I wanted to contact the owner on Booking.com reservation. There was the contact number. Try to call the number listed. It was out of service. This place was fully paid for upfront. I contacted Booking.com where I was told that my place was double booked. They refunded me the money however they hang up the phone on me three times booking Salh come then they sent me a listing for another possible location for me to stay, which was like about an hour away far away, and they were not not of any help whatsoever last year.

I made an error in the date I wanted to stay at a hotel in upstate NY. I canceled that reservation and made a new one for the correct date. They will not refund my $151. NEVER USE BOOKING.COM. I just want a refund.

If l could give them a zero, l would. NO CUSTOMER SERVICE, NO WAY TO CONTACT THEM. They basically took my money for a reservation and never paid the hotel. So l had to book a room myself and pay again. I then had to contact my credit card company to dispute the fraudulent charge.. RIDICULOUS ALL AROUND, I MAY NEVER USE BOOKING.COM AGAIN!! WHAT A SCAM!!

Unbelievably terrible company. Booked a room at a 'special rate' and the reservation was wrong. I wasted most of my day trying to contact them to no avail. They simply will not respond. I don't know how I got tangled up with this sketchy company, I thought I was booking directly with the hotel. This company is HORRIBLE!!!!

The reviews on their site are not accurate. I booked the Clarion hotel in Muscle Shoals, AL that was listed as 7.4 "GOOD" and the hotel was literally barely functional. The parking lot was filled with weeds between the cracks of the broken pavement. Signs were everywhere warning about leaving valuables in cars and the risk of break-in. And from there, it only got worse.

This is a terrible third party site. Never book through them. My mom is stuck in a foreign country because she got sick out of her control with malaria and they charging for double the price to return even though it’s cheaper on their site and are not willing to give back points or a refund even though the airline said they would give a refund but we have to go through booking. Never use them ever! Even if you buy insurance - they will take advantage of you and never reschedule or refund you. They don’t care.

You guys are the worst experience I ever had. I lost $400 just because you don't take care the customer. I will call Telemundo to get my money back and make sure everyone knows about my bad experience with Booking.com. I also will make some YouTube videos so people can see.

Unfortunately, I had to book my two night stay at the San Teodoro on Korcula (Island), Croatia through Booking.com. Every time I tried to go directly to their website it resorted to a Booking.com hosted site. My wife and I were vacationing in Croatia this past mid-April and upon arrival to Split, we were supposed to ferry from Split to Korcula the next morning. Due to strong southern winds, all ferry services from Split to Korcula, and actually all ferry services to all of the islands was canceled for the next three days. There was absolutely no way for us to get to Korcula to use our reservation. Well, unless we could have prophesized the intervention of "Mother Nature" 15 days from when our reservation was, and canceled, Booking.com is still going to charge you - even if you have absolutely 0% control. Thus, I would urge anybody thinking of using Booking.com to reconsider - given their absurd, no excuses - fourteen day cancelation policy. Determine the hotel you want to reserve and do everything to contact them directly to make the reservation. Do not use Booking.com as an unnecessary and absurd middleman.

I have traveled around the world. I have done hundreds of bookings. This is the first time I booked through Booking.com. I had booked for 2 guests for a hotel in Zanzibar. Within 5 minutes of booking I received an email a booking for just 1 guest. Could not reach anyone during the day. You have to talk to AI. Even if they are the cheapest DO NOT USE them. I will only use EXPEDIA. They are a complete scam. I hope they can be shut down.

2 cancellations due to misinformation about pet policy at 1st hotel and over booking from 2nd hotel. No help from customer service line. I asked for supervisor and was hung up on. Check in was at 3pm but I didn't actually get a room to rest and relax until 9pm!!!! Horrible service! No help at all. Won't be using Booking.com ever again.

Arrive in Lisbon airport to get picked up by taxi for four people with four pieces of luggage. Arranged through Booking.com. Taxi for two showed up. Driver said he could not help us and we were his only option. The four of use were left stranded and had to find our own way to hotel. Will never use Booking.com again for anything.

I wish I could give no stars...Booking.com appear unwilling or unable to offer help or support when a booking goes wrong. We booked Best City Home Near Checkpoint Charlie (it is nowhere near by the way) in Berlin for a week to support our daughter after an operation. We messaged frequently, explaining our plane would not arrive until after the (extremely brief) check in window. They informed us eventually that they could not allow our daughter to check in for us, nor could they change the day of our booking. Our only option was to cancel and hope that they could resell the booking. They told us that they would let us know 24 hours before whether we could check in late. Less than 24 hours before, our daughter phoned them. They then messaged us to say we could not book in that day. We had assumed and indicated in our message that we would then check in the next day.

We booked a condo style room in Myrtle Beach. We were charged 150.00 cleaning fee. The room was dirty... very dirty... upon arrival. The sheets had stains, the dishes in the cabinets were stained with food. The couch had holes in it. I called Booking.com and complained. They never refunded the 150.00 cleaning fee. I will never use them again.

If I could give zero stars I would. Reserved a hotel room for immediate check in, price charged was not what was advertised. Reservation sent to wrong location and they were not able to accommodate an immediate Canuck so we immediately called to cancel. We were told a refund was denied unless we could provide the name of the hotel employee that approved the refund. We provided that information and were told it was still denied. Then tried to file a refund through their laughable online process which said death or illness were the only reasons for a refund.

I booked airfare for a trip 4 months out and bought travel insurance. Due to an emergency we cannot make it. The only way to speak with someone at Booking.com is via text which is very frustrating. I was told that the airline would not refund my money. I thought booking.com would help, but they prove to be soulless and not worth using.

By far the worst experience I’ve ever had with a travel agency. They’ve blatantly stolen my money. A hotel provided them a refund and Booking.com isn’t extending the refund to me. I’ve lost count the amount of times I’ve tried to resolve this ongoing issue. Stick to Expedia.

Do not book through a third party. Book through the airline directly. Reason is that these third party agents cannot help you when there are any issues because they are not the airline - and the airline cannot help you because you booked through a third party. So you are stuck in a policy gray area where no one can help.

This was my first experience with using Booking.com and I was charged twice by them (not the hotel) and it has been impossible to communicate with them regarding a refund. Instead of saving money I have now paid double. I sent a copy of my credit card ledger demonstrating the extra payment, but I was asked to provide more evidence. I then had to wait for my next credit card statement, during which time the link they sent me to forward the statement to them no longer worked. I tried using chat to speak to someone and was told they will reach out within 24hrs. There was no live person. I will not be using their site again. This has taken a lot of time and effort and with zero results as yet.

Updated on 07/07/2025: DO NOT use Booking.com. We made a reservation in Nice, France. After the reservation was made, booking.com cancelled our reservation. We asked for a refund so that we could book something else. After 2 months and over 30 phone calls, we still have not received a refund. We have called their customer service team and are asked to provide this document. A few days later we call to follow up and now we must provide another document. Their customer service is the worst and they will hang up on you, put you on hold to never come back and all other tactics to prevent from giving you your refund. This is the worst travel site! DO NOT use booking.com.

Very disappointed with Booking.com. We asked them to help us get a credit or refund for a vacation we had to cancel due to medical reasons. They sent one email to the property, that’s it. They wanted us to do the leg work (which we did). The property responded that we didn’t make the request within 48 hours. We contacted booking more than 72 hours before. They never followed up or even tried. Just the one email sent for a refund with no explanation given. We will NOT be using them again.

Sometimes it works, but when it doesn't, it's super frustrating and exhausting! They deliberately make their customer service hard to reach. Don't expect good support when something goes wrong with your res. It takes HOURS and HOURS of waiting, phone tags, and runaround to reach anyone semi-helpful. Most agents do whatever they can to shove you off the phone or "transfer" you so they don't have to actually help. Never find again.

Made lodging reservations using Booking.Com for brussels belgium in march 2025. Check in friday may 16, 2025. Received confirmation today 9am thursday may 15, 2025. Received email alert today 6pm thursday may 15, 2025. “Reservations cancelled due to lease ending on property”. Called host number. Non functional. Get email from booking.Com today 7pm thursday may 15, 2025 providing “alternative lodging”. Cost price comparison of intended lodging vs alternative lodging yielded a huge discrepancy. Called booking.Com. Agent says reason for cancellation was “overbooking”, which differs from original reason provided. Agent failed to provided me with any notion booking.Com would do any better.

I was forced to cancel 1 of reservations due to sickness. The reservation was canceled at the property before arrival and when we arrived. After our stay I requested my refund. It took 6 weeks and 3 calls to get a partial refund. Booking.com has withheld $80 from the $529 I paid for the canceled reservation. Why. This is not fair and violates the company's policy of no fee for canceled reservations. I would not recommend making reservations with Booking.com. N. **. Virginia

As you may have noticed Booking.com and booking.com/business ratings/reviews over the last few weeks have tanked. Their customer service is sus to say the least. Their prices they advertise are never honored, if you notice at checkout you will be given a new rate that is roughly $10+ or even higher every time without fail. In the past week they have overbooked us at hotels that we use to never have issues with and leaving my guys searching for hotels miles away from where they need to be. We needed a refund for a shortened stay which never was an issue and customer support now talks in gibberish and never comes up with any meaningful response. Sending you back through the same broken help/support system. I highly recommend going elsewhere as booking.com has changed for the worst. It's beginning to look like something criminal going on.

I have emailed back and forth with Booking.com their response is very slow. I got scammed into a property I have no idea what was going on and I stated this to booking.com. Told them it was a scam/fraud. No one has looked into it. No calls or anything. Booking.com just keeps saying I owe money without an investigation. Also threaten to turn me over to collections or something along that line. I'm confused if I have repeat stated fraud/scam and it has never been looked into then how is this a right way to prevent things to continue if it's all a fake property. Booking.com has failed to look into this after I have asked.

I cancelled my reservation within the timeframe window but they never refunded all the money. They claimed that this is due to currency exchange however I was charged in local currency. Never trust Booking.com

Never again... I booked a room and 3 mins after they took payment got email room not available and we will issue a refund in 7 to 12 days... Then I rebooked same hotel and same dates with paying hotel directly no problem. Goes back to support your local businesses take extra 5 mins and call around. And pressing #1 for English is a joke... We need tariffs on phone calls being answered from another country!!

Booking.com offers no technical support and its search tools online are THE WORST IN THE INDUSTRY. EXTREMELY FRUSTRATING!!! I have wasted the last 2 hours trying to use the site to book lodging and auto rentals.

Room smelled of mold and was dirty. Didn't stay was told by hotel booking would give me refund now booking is telling me it's the hotel and won't give me an actual number to speak with someone to handle the situation. Never again. Horrible customer service. Do NOT recommend!!!

Booking.com does not give you a 10% discount on the normal hotel rates. Skip booking.com and book your room directly on Hampton Inn website. Charged 10 % higher rate than available at the hotel where is the promised 10 % discount. The stay at a Hampton Inn in Valdosta Georgia.

I booked a room with Booking.com for a room at the Hampton Inn in Boston. My flight was delayed until the next day so I needed a refund for one day. I couldn’t reach customer service to receive my refund. They said you need your confirmation number and a PIN number which is found in your email. My email never contained a PIN number so I couldn’t speak with anyone to get my money back.😡😡😡😡

I reserved a room for my mother’s two-night stay on May 2nd for May 9th and May 10th. Upon arrival at Chicago Marriott Midway, my reservation could not be located by their front desk employee, Angela. She could not locate it under the confirmation number, my name or my mother’s name. Therefore, my mother had NO place to stay last evening as all of the other hotels in the area were booked. She was forced to sleep on a family member’s couch. Did I mention she’s 75 years old? I should have checked reviews. This company needs to be investigated.

Do not go with this agency. It has the bad customer service, if you want to get your money back, they will tell you to call the airlines only for the airlines to tell you to contact your agency. They are a scam, beware.

I’ve been a loyal Booking.com user for over 10 years and have always had positive experiences—until recently. Two weeks ago, I accidentally made a hotel reservation in Istanbul, and my credit card was charged without requiring the CVV code. I immediately contacted Booking.com customer service to request assistance, including a waiver and free cancellation. Unfortunately, their response was extremely disappointing. Instead of offering real help, they simply sent back a generic, standard reply. They made no effort to engage with the hotel on my behalf, offer a credit, or explore any form of resolution. We're talking about a $540 charge.

I rented a car online through Booking.com for a quoted amount from ACE Orlando, FL. However, upon arriving to pick up the car, I experienced significant delays—waiting over an hour for the ACE shuttle at the airport. Once at ACE counter, I was left with no choice but to sign a rental agreement, despite the unexpected additional charges totaling more than 3 times the paid amount to booking.com, for the same rental and duration. These unforeseen charges are entirely unacceptable and do not align with fair business practices.

I booked my trip to Siesta key and was overcharged by $1000 and neither the hotel nor booking.com would give me an explanation. They just seemed to blame each other for the overcharges. I will never use them to book a trip again and I certainly will never stay at Our House at the beach again. Such a rip off. My sister stayed at the same place.. She booked a different way and she was not charged an extra $1000. So disappointed in this whole experience.

This was the worst experience I’ve ever had regarding making a hotel booking! It’s a scam service that improperly shows availability and gives the run-around when trying to get refund. I was given several different responses/excises from the various agents that could not properly assist me. I was double charged by Booking.com and am STILL trying to get my refund. They even went as far as to confirm I’d be receiving a refund only to retract a week later stating “unaware of the issue’. PLEASE DO NOT USE BOOKING.com.

I won't be using them again. We booked a few rooms for our work crew. When they arrived, the hotel told them that one of the rooms wasn't paid for. We paid for all of them together and had a receipt for the full amount. The hotel told us that we have to take it up with Booking.com. Their first response was to tell us that if we book another room, they will reimburse us for half... HALF! It wasn't anything that we did. It was an issue on their end. When I let them know that half was not good enough, they stopped responding.

So many problems! They argue with you about the correctness of your own child's name and change it without being asked/approved. After about 6 conversations they still have not fix the issue. DO NOT RECOMMEND. Such a pain to change anything.

I booked a loft in Anderson, SC many months ago for May 8, 2025. Today I get a message saying the booking is not available with no explanation. Booking.com has no phone number listed. I finally got the number and the. They hung up on me. Don’t use this company. I have no idea if I will get my refund and no one is helping.

Language barrier a real problem. I got canceled in error and am confident that the agent I spoke with was massively confused. I had to pay 35% more when I rebooked at hotel. No tolerance for problems inherent in foreign language service agents unfamiliar with America geography. Their error, my problem.

Booking.com for misleading currency representations that resulted in unexpected international transaction fees. I booked two hotel rooms and a car hire in Queensland, Australia, through Booking.com, with all prices displayed and receipts issued in Australian Dollars (AUD). However, my bank charged international transaction fees, which I later discovered were due to the transactions being processed in Euros (EUR). At no point during the booking process or in the provided documentation was it disclosed that the transactions would be processed in a foreign currency. Booking.com's lack of transparency in this matter is concerning and appears to contravene Australian Consumer Law, which mandates clear disclosure of transaction details to consumers.

First of all, prices is not lower than what actual hotels offer. Customer services don't hear you. Their website is not working properly. I will never go back to them. I did end up disputing the charges.

I travel a lot, and Booking.com is hands down the worst service I've ever used. Better options for travel are Expedia, Kayak, Airbnb, Vrbo, Priceline, and anything else. Short story: I was completely scammed by one of their listings and after 4 hours on the phone, 6 different representatives, and 1 manager, they basically said "that's tough, good luck figuring it out..." Booking.com will never lend you a penny of that $5.8 billion net profit 2024. So if you use Booking.com, I hope you don't encounter any inconveniences that could cost them, because it will come out of your pocket, regardless of whose fault it is. Should you find yourself needing to work with their customer service, may God have mercy on your soul.

Booking.com send us to a hotel that falsified their name. It was supposed to be the Hotel Avenida. They sent us to an Econo Lodge completely pet and smoker unfriendly. The room had no AC. There were homeless people passed out on the staircase on the way to my room as well as in the yard. If you're going to Oceanside do not stay at the hotel Avenida. This was a terrible experience and nobody including booking.com refunded my money. I was unable to stay in the room due to no air conditioning.

I have use Booking for years with great success, however lately it is horrible. Ever since I got “Genius” rewards I have been unable to book anything. This leads me to believe it’s all a scam. Absolutely anything I do it will not accept my CVV code and just kicks me back. I have tried to contact Customer Service and unless you have a reservation number they will not talk to you. E-mailing them is a waste of time because they don’t even read the email. I am done with them. I would suggest going elsewhere.

Horrendous customer service!!! Just an automated response. Basically scam artists.. will never use again. Horrible!!! Try to call customer service and only get an automated answer. Worst experience I have had in a long time. I would suggest using Airbnb or VRBO.

I have been battling Booking.com for over a week now to get my money back. The hotel that I was going to stay at was horrible. Black mold in the tub and shower blood on the bathroom counter. Cockroaches and the smell was so bad you couldn’t even breathe in the room. I left right away. Went right to the desk to check right out. The hotel refused booking.Com. Now booking.Com won’t refund me even though I have the email stating that they refunded it to them. This is horrible. I will never use booking.com. And I called and email the hotel. Did a 3 way call with booking.com and the hotel… Booking.com wouldn’t give a email to the hotel to send over the email that stated they refunded it back to booking.Com. Now I’m going to report them to the BBB.

If I could give this company a negative star, I absolutely would. Trying to charge me for a bug bed infested room at the best western in Gatineau, that I wouldn't expect a homeless person to want to stay here. There for a trip with my 13 year old daughter and being charged 1000 dollars when I didn't even stay 5 min before leaving. Bookings said a refund would be issued and now they are saying hotel already took the funds and that was before the reservation even ended. I could go on but there's no point as they don't care about customer service here or sanitary conditions. Health Dept will be my next call. Best western shouldn't even be allowed to have people stay there. Booking should do way more to protect their clients like they say they do. They don't. Will never use booking again.

I booked a flight through Booking.com in April 2024. The airline later canceled the flight—something completely out of my control. I followed all procedures to request a refund, but Booking.com refused to return my money. I contacted both the airline and Booking.com multiple times, and both kept passing the blame without resolving anything. It is unacceptable that a platform as large as Booking.com does not protect customers when the service they paid for is never delivered. I lost money and time, and I received zero accountability or support. This experience has completely destroyed my trust in Booking.com. I will never use them again, and I strongly caution others to avoid them—especially for flight bookings.

We paid Booking for a hotel room only to find out at check-in that the room was cancelled because Booking had not paid enough. We spent many hours on the phone and online trying to explain that we needed to pay for the room ourselves at check-in and deserved a refund, but to no avail. The credit card company finally rectified the situation, but it took months! This used to be a good company, but now seems to be poorly run.

After a terrible experience at a property booked through Booking.com, I have spent weeks trying to get assistance from their Customer Service. Multiple times I am put on hold and after waiting sometimes as long as 20 minutes, I am disconnected. And I can’t even give a review of the property, as the owner said we canceled. I have given Booking.com copies of my Visa statement showing payment (several times), they did finally contact the owner and sent me his response – in Italian. After years as a loyal customer, I am finished with Booking.com!

After booking a room with Booking.com, I arrived at my hotel and they told me they did not receive payment from booking.com, I was billed again. After a lengthy phone call the customer service rep stated that the hotel must refund me. The hotel refused to give me a refund due to no payment from booking.com. After another lengthy phone call, I was told I had to provide my bank statement showing I was double billed, the link that booking.com provided me did would not allow my image of my statement to go through, so I never received a refund.

Absolutely horrendous experience. Family and I got sick and we knew there was a no refund possibility unless the hotel agreed. Hotel completely agreed and experience to get the cancellation and refund from Booking.com was one I’m not willing to ever try again. Horrible. I spoke with SEVEN different people, SEVEN different days. I was told thing by one person and different things by another. Hotel went above and beyond even writing a letter but Booking.com “could not open the attachment”. They wouldn’t accept a phone conversation, and would not accept a forwarded email from me. Every time I asked to talk to a supervisor they were not available. Great prices but good luck if you have to cancel. I’ll never use them again and will tell everyone I know to stay away.

I strongly advise against booking through Southwest hotels app with Booking.com. Despite canceling my reservation three weeks in advance and never utilizing any of their services, SW refused to issue a refund. They enforce a strict no-refund policy that was not clearly disclosed at the time of booking. When I raised concerns, I was repeatedly told, “This is our policy,” without any consideration of the circumstances. In my experience, this reflects a lack of transparency and poor customer service.

I called a hotel for a reservation but later found out my call was diverted to Booking.com. Believing I was speaking to the hotel directly, I gave my credit card information and looked for my confirmation. I was surprised to find a reservation was not directly through the hotel but Booking.com and the reservation was for 3 nights rather than 2. I called Booking to change my dates from 3 nights to 2 and was told I could not get a refund for the third night. (Note: This reservation was about one month out).

I am extremely dissatisfied with Booking.com. As a host, my experience has been incredibly frustrating, unprofessional, and ultimately damaging to my business. I recently had a guest stay at my property without any issues or concerns, yet despite this, Booking.com has failed to pay me for the reservation. This delay in payment has caused me significant financial harm. To make matters worse, the communication and documentation related to the booking were inexplicably erased from the platform. This deceptive practice only raises concerns about the transparency and integrity of your operations.

Yep! After using Booking.com throughout Japan and then here in the US I can say that our love affair is over in spectacular fashion. First of all you are most likely going to get the absolute worst room in whatever establishment you wish to stay in. Then if anything goes wrong, well god help you, because Booking.com certainly won't. Oh they will say they are going to and then you wait, and wait, and then realize that they didn't actually do anything. Eventually, if you persist, they recommend that you contact the place of business, hotel, airline, car rental, whatever. Truly an exasperating process that will, at least in my case, make you wish you had booked directly or with a reputable agent. Why didn't I look to see that Booking.com has a one star review you ask? Great question, I am wondering about that too.

It's a scam, don't use this web site, I communicate with the hotel and they told me that this web site lies to customers, they keep the people's money and always tell the customers that they will communicate with the hotel and they never do it.

I reserved a hotel, which was refundable up to 2 days prior to arrival. A week or so after my reservation, on the day of April 9, I received a message from Booking.com saying that my reservation is changed to April 9 per my request!!! I never requested such a change and immediately called them. Their agent sounded helpful, but practically did nothing other than send an email to the hotel and never followed up. I had to call them 6 more times, every time talked to a different agent, had to explain for 20 minutes or so, wait for another 20 minutes or so, and every time the same experience, the problem never resolved. They know this problem exists but as soon as I hang up, no one cares to follow up and correct it

Terrible customer service. We had an issue with a NYC apartment - first, the address DID not exist when we went to check in and the so-called property manager put us up in another location 40 blocks away from original booking and a much smaller unit. I booked a two bedroom and was placed in a one bedroom. Did I mention it was 40 blocks away from original booking? I called Booking.com to make them aware of the problem - and ask for reimbursement because the APARTMENT does not exist and all they could do is offer me a small credit for my booking.com wallet. I often get disconnected from Booking.com customer service and if they return my calls the calls come from Hong Kong — which is flagged as an unknown number and my phone does not recognize and goes to voicemail. Nope, DO NOT use this company for any of your booking needs.

I have two very bad experiences with Booking.com to change flight booking. The first one as on May 4 2024, booking.com should charge me USD $423.41 to my credit card, but they charged my USD$589.85 to my card. That was over charged. I had been called them many many times to ask for refund the over changed amount, but never get it back.

I strongly recommend against using Booking.com for anything. We thought we got a great deal on a large SUV to drive my kid and friends to prom in. The party bus they were thinking about didn't work out. Come time to pick it up, Enterprise said they tried to contact us a week prior to let us know they wouldn't have what I wanted at the expected pick up location. Booking.com had provided them with a phone number and area code I had never seen before. Enterprise offered and we declined a minivan instead. They said they would try to find an SUV for us but never called us back. Spent hours finding another company that had what we needed and paid twice as much. A great price doesn't mean a thing if they don't deliver. I can't imagine what they put people through who are actually traveling.

Used recently 2025. Needed to update end date of hotel stay. Software on Booking.com would not change end date. Messaging said will contact you in 24 hours.. Not done. Another response was call hotel direct. There was no comfort or price savings worth this experience. ** in MI, Trip - hotel. Issues - Athens GA.

Scammers. I had a booking which I updated through Booking.com and they confirmed the update. Since this booking was a change, it was already paid. I was asked to pay additional amount due to change. After few days of booking, they sent me the updated invoice and cancelled the booking automatically and already charged $820 (which I had paid). Even after repeated calling, they refused to engage with me saying they can't hear me even if the connection was good. I have no booking now and they stole the amount without giving me any explanation.

Booking.com is a scam. I cancelled my reservation with plenty of time in advance and they notified me that if the hotel did not charge me any fees, I would not be charged. I submitted proof of cancellation and they said the matter was closed. I continued to get messages from them regarding my stay. They then told me that the proof had to be sent FROM the hotel, so I contacted the hotel and they sent it. No problem. I still got charged, So then they said it had to go TO a special email address. DONE, they then said it had to come FROM a special address that only THEY knew but refused to tell ME or the HOTEL what that address was. The hotel has no idea what this magical address is. To make matters worse, I tried to dispute the charges and my bank says that Booking told them that the hotel never cancelled even though I submitted proof.

This is a great site, except for the scam they have going if you need to cancel. They keep the money if you're within their cancellation window, but then never pay the property. This happened to me, I tried to resolve with Booking.com but they never responded to my complaint. I cancelled at 2pm 24-hours before the room was needed. They charged me, because their cancellation window was 12pm. I called the property, as that is what booking.com advised me to do. The property told me they had canceled me with no charge.

I called late one evening to make a last minute reservation for a hotel. Thinking I called the hotel itself. When they answered the phone I could not understand the person well because of language barrier. So thought I was calling someone who books for the particular hotel but different locations. She could not give me a reservation for the hotel I called about but was able to find me one $80 cheaper but about the same distance. When we got to the hotel… which ended up being a motel. I tried to cancel before even walking in. The reviews on this hotel were awful…. Bed bugs, mold, roaches, loud yelling…. Not to mention even walking in made me uneasy in the area it sent me. This was the worst experience even booking a hotel. I could not get a refund because a manager was not there. So will be calling Monday morning and giving them a piece of my mind.

I’ve never experienced anything negative coming from a booking site. I booked a hostel trying to save money. When I get there the manager literally placed me in a room with 3 grown men. I asked him to cancel the booking so I can get my money back due to that situation being a potential safety hazard. They have yet to refund me back my money even though the manager is saying he cancelled for free.

I booked Spacious Resort style 2 Bedroom 2 Bath Oasis Pool Gym Desert Ridge on Booking.com in good faith for a week-long family trip to Phoenix, AZ. However, as my family and I were mid-flight—three young children included—we received notice that the reservation was canceled. This left us scrambling to find alternative accommodations upon arrival, costing us significantly more money than we budgeted for.

Charged me $75.00 cancellation fee on a room that I was canceling 21 days in advance. I called to cancel April 27th to cancel a room for May 18th! Also they double-booked rooms for me and my wife, 2 rooms for me and 2 rooms for my wife!

Horrible Liars- Cancelled a rez within 2 hrs of making it- Received email stating they would contact Hilton- Rez never cancelled- Being charged- nAd they claim Hilton said no- Charge goes to them- Liars- Disputing this w/ cc company.

I booked a stay in London with Booking.com. As soon as they collected the money they canceled my reservation. I have been trying to get refunded with booking.com with no luck. Booking.com assured me that the room was legitimate. I should have suspected something when they were advertised as new on booking.com so there were no reviews.

PLEASE DO NOT STAY HERE!!! If this hotel was free every night-it still wouldn’t be worth staying at! This is honestly the first review that I have ever written in my 53 years… In the past, I have always turned a blind eye to a sub-par hotel stay. This was the WORST experience I have ever had: * the locks on the doors-broken. The awful smelling middle eastern gentleman, who I could barely understand, gave me 3 sets of keys as I had to walk up 3 flight with our baggage-did I mention all the elevators were broken? The 3rd set of keys still didn’t work. Placed us on the top floor where you could literally see and smell the smoke throughout the entire floor-it’s a NON-SMOKING hotel!!!

Save 45 flights from Knoxville, Tennessee to New York City Laguardia airport five people to stay at the Hilton on Times Square 4 days, paid insurance on the flights. There were problems with the flights when we got to the airport. On one of them had to pay for the flight for that one person again twice. No refunds, no refund from American, no refund from Booking. They are passing the buck back-and-forth with no resolution. So I am out an extra $500. Plus beware, don't fly with American and don't book with booking.com.

I will never be using Booking again. Was charged for resort fees by booking and again at resort. They passed my reservation on to Expedia to make the process even more difficult. When supplied all the documents necessary to dispute the transactions being billed to me twice which included a bank statement a receipt from the resort and a screenshot that they took it out of my account booking was still rude and unwilling to refund my money that the resort also took out even when I provided them with everything the asked for. The call centers that are outsourced are all from a foreign country and impossible to communicate effectively with. No stars for my latest experience and will not be using again.

After being a loyal and active member of Booking.com, I will NEVER use them again. I travel almost every two months and have used them to book many different things. The quality has definitely decreased over the years but now customer service has just become deplorable. I am owed a refund and customer service just gave me the run-around, bouncing me between different agents and none of which seemed to actually read my email or write more than a formulaic response. And now they have just stopped responding to me. It can be fine, but not when something is wrong. There are so many other websites out there that do the same thing, why take the risk?!

It has been a nightmare. I hope they get shut down. Booking.com is running a scam but doing it legally. They screwed up my reservation. I canceled one, had a confirmed cancelation and then the tried to charge me anyway.

I have been using Booking.com for many many years now. I’m a genius level member and used to have good experiences. Now that I have higher standards and are making better money, I realize that booking.com is for people who can’t afford to pay upfront for their motel room so the patrons treat you as if you’re going to Come and party and trash their place. My most recent experience was through a “Modern” townhouse in Ventura, Ca. My family was going to take a trip. I searched for four bedrooms and found a good location that could house up to eight people.

Booked air tickets through Booking.com but due to death in a family, I asked them to refund or give credit note. They refused to do it citing airline policy. I reached out to the airline and they said they would have refunded immediately if it was booked directly but now it was up to Booking.com to refund the money. I called booking.com again but they refused to accommodate even though their policy says that they will refund in such circumstances. Bottom line - Never buy flight tickets through booking.com. The tickets might be cheaper by few dollars but experience is much more expensive and not worth it. The matter has been escalated.

Looking at a hotel on Booking.com? DON'T DO IT. If you have an issue it will be about impossible to get it fixed. I booked a room for two nights but needed to change the dates, tried to go back in and fix it but had zero luck. I called Booking.com to try to straighten it out but had zero success, I will give a list of numbers that will get you nowhere. 800-497-2175 888-850-3958 800-906-2871. A representative that you can barely understand will give you the run around and then tell you to call the hotel and try to change the date or cancel. The hotel will tell you there is nothing they can do as the room was booked through a third party and to contact Booking.com. So, long story short they cost me $263.22 for a room I never stayed in.

After travelling for half a day with a new born we decided to split our trip and stay a night in Harrison hot springs, the advertised price was 153$ after taxes and fees. Ended up being almost double that. Once you book there is no cancelling. Your money is gone.

I had a horrible experience with FlightNetwork (operated by Gotogate). I booked a flight through Booking.com, and FlightNetwork/Gotogate was the third-party agent. Immediately after booking, I realized I was charged a different price than what was shown, so I cancelled the ticket within minutes — well within the 24-hour free cancellation window.

If I am going to get charged any additional fees, I expect to know what those fees are before I hit pay. They added on fees and they showed up after I paid. Wasn't much, but not the point. I guess if you rip off people a few dollars a time over thousands of reservations, it really adds up for their bottom line. I will never use this website to book anything ever again.

My reservation confirmation, along with at least 3 other peoples, was never sent to the hotel I booked, was on hold for over 30 min with customer service just for them to cancel my entire reservation, and it’s going to take 7-12 days for a refund.

It is an awful site. The customer service is awful. They do not communicate properly with the hotels. I had a cancellation request and the customer service did nothing to get me a refund of a hotel stay cancellation request because of my son’s ill health. I spent hours and the representative only kept on repeating my words. I hate it. I will never use this app again and request everyone if you value your time and money don’t use this app. Rather call the hotels directly.

I will never use Booking.com again. After my fully paid reservation ($2,247.98) was canceled without warning for a busy convention weekend, I was left scrambling to find a new place at a much higher price. That was frustrating enough, but the real nightmare started when I tried to get help. I spent hours trying to reach someone—most of the phone numbers listed don’t work or loop you in circles. When I finally found a number that connected, I waited forever just to get through. In the middle of explaining my situation to a customer service rep, the call suddenly disconnected—no callback, no resolution, just dead air. To this day, I still haven’t received my refund or a clear explanation. The lack of accountability, poor communication, and nonexistent support are unacceptable. Booking.com has completely lost my trust—they’ve made a stressful situation worse, and I’ll be warning others to steer clear.

In December of 2024 I booked a place in Washington DC for March of 2025 (Spring Break). Two days before my trip (the day after my credit card was charged) I received a message that my accommodations were cancelled because they had "overbooked." I quickly messaged them what was going on, and received a message 2 days later that said that they had a leak and had to have work done. Different stories, don't think either are true. Booking.com was great helping me book another location that was similar to my first booking, but that location contacted me later that day to say they couldn't accommodate my whole trip. At this point I found a third location and booked it.

I accidentally selected the wrong location of a hotel. They wouldn't cancel my reservation or at least give me credit for future use. You call customer service and you speak with agents that are incompetent. Mistakes are made and sometimes the business of the customer is more important. I will never use this website again or book a Hilton Hotel. Both have the worst customer service. They only want your money.

Everything, I got a reservation time for when they closed. So I wasted money on the Uber both ways (on 4/10). Then I reserved with the same company through Booking.com for the next day (the day we were leaving). They wouldn't take my Chime credit card. They said they needed to run my social security number if I use debit and only when my credit pass is when I can rent from them. I could not get a car and never have I been asked for my SSN for a car rental. It 1 worker in there and the office was empty. No other employees or computers. It looked like a scam office under Budget and Avis.

Booking. Com is the worst. I will never use them again. Customer service is so bad. They wouldn’t let me change a date I booked a month before the date or wouldn’t credit me. They told me to call the hotel and I called the hotel. They told me to call Booking.com. The guy I talked to from booking.com so so rude to me. Never use them!

Today I experienced the worst customer service I have ever had. I called the customer service number for help. The phone representatives were rude and completely unwilling to help me. Two of the three flat out hung up on me. One of them hung up on me twice. Not one of the three customer service Representatives would allow me to speak with someone from the supervisory staff. One quoted a supervisor and told me he said he needs a legitimate reason to take my call. An hour out of my day ending in tears. Absolutely the worst. I wrote to the President and CEO Glenn Fogel but I don't expect anything will change. It's so sad that this is the way people are treated now. Plenty of other travel app options choose another one.

We booked a La Quinta Inn in Florida, It was a non-cancelable reservation so we added the Insurance so we would be covered if we canceled. We canceled our reservation through Booking.com. Booking confirmed our cancellation but a refund was never given. We called customer service 3 times and waited to talk to a representative. Customer service informed us there was nothing they could do to help get a refund. They couldn't supply us with the insurance company's phone number or correct name. Referred us back to La Quinta, who we felt was not responsible to give us a refund, which they informed us that Booking.com received our payment and it was their responsibility to offer a refund. We Lost $176.00 because of Booking's inability to resolve or help us resolve out cancelation. We will try not to use them again.

Earlier today I had tried to book an apartment through Booking.com as a vacation for me and my Mom. The website proudly stated it was $419 CAD with taxes and cleaning fees included. After booking, when I checked my credit card I was charged $622.85. Cancelling for me took an hour calling between Vacasa and Booking.com with hardly any issues.

Stay at 626 Kent Street SE, Atlanta, GA via Booking.com: While Sean (owner?) might have been accommodating to a point, the house was not. There was no on-site parking per se, there was only on street parking. The on-street parking was only on one side of the street as if you parked on the other side of the street, no one would be able to drive down the road as the road was very narrow. Garbage cans were left in front of the house so if you wanted to park in front, you could not have. The ad stated "With free private parking; Parking, Parking on site, Private Parking, Free parking". There was no "private parking".

Do not book a taxi on Booking.com! Esp especially if traveling with luggage. They will leave you stranded. I paid for a taxi service on booking.com specifying that I had up to four passengers and more than 4 luggage items. Booking communicated to the taxi driver that there would only be 1 passenger with 1 piece of luggage and so the driver refused to drive myself and my family to our hotel after a long 16 hour flight. The customer service rep named Angie has been horrible- exhibiting poor investigative abilities and very offhand ish. I must get my refund back in full.

The absolute worst in customer service and understanding their own policies. I booked a one week summer vacation house on Martha’s Vineyard 7 months ago and last week I received an email that the property had to cancel due to “legal issues”. Booking.com had no other comparable suitable properties to offer so I elected to have my purchase refunded. I also had to cancel ferry tickets purchased separately and was charged a fee for that but that is another issue altogether. Fast forward ten days after they cancelled and I receive an email from booking.com that I have a credit!!! A credit??? They credited my account over $4,300 to use for future bookings! No thank you. I’m currently try fighting to get my money back. Stay far away!

We found this Budget Inn in Punta Gorda Florida thru Booking.com arrived and paid for a 3 day stay. We checked in and the room was in horrible condition, I killed three bugs in the first minute there. There was trash left in drawers, the beds were made with no top sheets or blankets, only the dirty looking spread, large holes around the bathroom plumbing, everything was dirty. We complained to the front desk and told them to cancel the reservation and we wanted a refund. We were approved for the refund after Booking called the hotel and witnessed the photos taken. This was on 03/30/25 and still no refund, we have called over 6 times and still no one is helping, hotel is blaming booking, booking is blaming hotel. Will never use the service again.

My family booked a trip through Booking.com. We arrived at the airport to find out our original flight had been cancelled and moved (because they did not fly to Ft Myers on that date and time) and booking.com did not notify us or change anything on the itinerary. Therefore, we missed our flight and could not go on trip. Booking.com refused to refund money back. Very poor customer service

I booked a package through Booking.com and had a terrible experience with Booking.com and Marbella Apartments. The check-in time was Friday at 3 PM, and I arrived in Puerto Rico at 4 PM. I was outside the apartment by 4:15 PM, trying to contact the host for check-in information. Despite reaching out hours before my arrival, they didn't respond to my texts or emails. I contacted Booking.com, but they were no help either, constantly putting me on hold and hanging up. They said the host wasn't getting back to them, and when the host finally did around 8 PM, they claimed my credit card was invalid. I had booked a package that included flights and the apartment, using the same credit card for everything.

I booked apartment through Booking and when I must moved to that I got message that apartment not available. Spend around 2 hours with customer service and at the end they promise me to found another property just wait 10-20 minutes and they provide list. After 3 hours I got email with one property in different city. It is worth experience which I got on vacation. Great that we found on AIRBNB property. After that booking send me email that can cover difference price. I send all requested papers, but after 3 weeks no refund, my case close, no one contact with me. Don't Trust BOOKING, they are not responsibility and just lie.

Never pay upfront to make reservation that can be cancelled free! They will not refund you unless you contact them many times. They will blame the hotels not refunding you, but they collect the money from you!

Worst company ever!!!! I booked a stay for my wife and I for a 2 week hospital visit. I was not able to go with my wife, I had to pay $211.00 to transfer the booking to her name. 5 hours later we were informed that we could not transfer it to her name and now it was too late to cancel and get money back. They charged us the full $1100 for a place we never set foot in. I have spent hours on the phone, they keep saying call back in 1, 3, 4 hours to talk to a manager. Lies, lies, lies.

We booked a room in Champaign, Urbana at a Best Western. We received a confirmation e-mail. When we arrived at the motel, they said they did not have the reservation. We called Booking.com customer service and the lady said it was confirmed. We said, the motel doesn't have it. After 45 minutes on the phone, we asked for a refund because the motel would not honor the booking price. They said they would do that and it would show up in 3 days. Here we are nine days later and no refund. Called Booking.com customer service. Had to repeat confirmation number five times before the lady got it. She said she saw where we called nine days ago and that it was still "under investigation". Horrible experience. Still don't have our money.

I canceled my reservation through Booking.com on 2/26, and it is now 4/14, yet I still have NOT received my refund. I’ve spent hours on hold, only to be repeatedly told to “be patient“. While the finance supervisor confirmed the money is there, they claim the bank is holding it, leaving me unable to book another hotel since a significant portion of my funds are tied up. The customer service has been highly unhelpful-communication is a struggle, and the Representative continues to tell me to be patient when they return to the line. This is incredibly unprofessional and downright ridiculous. I will never use booking.com ever again for anything!

I booked a rental fairly last minute for 7 days through booking.com and 2 hours prior to check in, after traveling hours to the location I receive an email from the property owner stating he never approved the booking and the property wasn't available! Booking com refused to credit my account so I could find an alternative location. They did refund the money but they said it'll take 7 to 12 business days. Now I'm stuck with no money to get another place and nowhere to stay the entire week! Never again!

I'm a landlord with multiple properties. I never had any troubles with Airbnb. For more exposure, I added my properties to Booking.com. The extranet thing is not working properly; the calendars won't link, and there is no phone to call them. For some reason, I ignore the app, which put me in the UK instead of the USA. I'm tired. I have reservations and can't communicate through the app with guests. It's a shame to not use it as a landlord.

I was not charged for the posted price that included a discount. After I selected "reserve" the price was adjusted & I paid over $300 more for a condo rental. I have made multiple attempts to reach the company & you get stuck in an endless loop. There is no way to contact someone other than the online chat. I have screenshots of the posted price that I took immediately & they will not respond to the price discrepancy.

Horrible! Criminals! Listed my home on Booking.com. They rented it and never paid me. Spent hours setting up listing. They have no customer service - no one you can talk to - just canned computer (for AI). I'm cancelling my listing but they won't let me until I pay a fee. Have 20 plus emails to them and they never return them except with computer generated generic responses. Finally got a number (most number don't go anywhere). Finally talked with real people on their Occasions with them saying they were going to do something or get back with me - NEVER HEARD another word. Don't use them.

Booking.com did not honor a refund of deposit according to the policy clearly stated on the website for a rental property in Italy. A reservation was made on 12/6/24 for a mountain home in Cortina, Italy for 2/8/2026 through 2/15/2026. The site and booking documentation confirm that full refund of deposit is available if cancellation made prior to 60 days before checkin. As stated reservation was made 12/6/24 local time (12/7/24 Italy time). The reservation was cancelled on 2/11/2025 which is nearly one year prior to check-in and well before the deadline for a full refund.

The worse travel website I ever encounter. I tried to book a flight on their website 5 time and didn't go through, got 5 email that my booking failed. So went to other website to book it. A few hours later they confirmed my booking. I have no idea they did that. When I talk to the customer service 24 hours has passed and they can not give me refund back. Now I got two round trip tickets for my trip.

I had a terrible experience with Booking.com. I advise anyone to try other sites. Someone purchased a hotel with booking.com and they wouldn’t return my money for an unauthorized transaction. It’s hard to speak to someone. I would recommend using someone who cares about their customers and they have proven they don’t. I used them for years until this issue came up so I feel this one issue was more important than my business overall. I will not be using them anymore. I’m going to tell everyone about my experience so they won’t lose their money like I did for a hotel I never stayed in.

Absolutely a joke. They legit rob you. You are given the runaround. I have had not just one but TWO experiences within 24 hours. I was on hold forever to cancel prior to leaving for our trip... You have to cancel by 4. I was on hold until 4:30. Guess what. We can't get our refund. So stupid me.... I book a hotel through them and accidentally put it for the same night. It's non-refundable which that's fair. I called IMMEDIATELY and just needed them to change the date. Guess what? "Bob" kept saying he couldn't do it. I asked who can and who has access and he just kept giving me the runaround and kept saying he's remote. Literally these guys have zero customer service. Zero integrity. Zero respect. Literally I hope I get to watch the demise of this awful "company." Terrible.

A NIGHTMARE experience. I will NEVER EVER book through them again. We booked an appt in Sedona on Friday night for the next day and Sunday. When we arrived at the property, and looked at the email from the property manager, we saw that Bookings changed the date to Monday and Tuesday without our permission or knowledge. So, there were were in Sedona, during spring break, on a Sat night, with no hotel room. The property wasn't available for the weekend and they refused to give a refund. (Frankly, it's Booklings that should be left holding the bag, not the property.) We ended up staying at a crappy motel. When we checked in and told her what had happened, she said, "Oh, yeah, we hear a lot of those stories about Bookings. They do stuff like that all the time." So, they refused to refund the $450 bucks we paid for a room we couldn't use. Do yourself a favor and NEVER EVER use them for anything. EVER.

Realized booked wrong day, needed day before, so immediately canceled and re-booked for day before. Meanwhile property informed me canceled reservation, no rooms. After I went through fire to make contact with them, Booking.com did refund for the property canceled reservation but stated the one I canceled would have a cancelation fee, what? And, the amount of charge was different from what was charged to my card! They stated would make contact with property regarding refund, that was in 2020.

People be careful, the info posted in Booking.com are not accurate. I booked a flight based off the info they posted on their website then two days later I get an email from the airlines saying that they changed my luggage allowance (4 passengers, 4 checked bags and 4 carry ons). Now it's only two checked bag for the one way and the return flight no bags at all.

DO NOT PURCHASE FLIGHT INSURANCE!! I booked a flight and added the insurance which at the time of purchase makes it seem like it would be a painless process if in the event you’d have to cancel your flight. I tried to cancel a flight due to a medical reason and was told it was non refundable because there’s no option to cancel due to medical. I recommend against using Booking.com.

Never used them but their current unskippable ad makes me want to skip myself. People singing obnoxiously and terribly to the melody of 'take me out to the ball game'. I've had a lot of ads annoying enough that I swore to never use them, but I've never been pushed to leave a bad review. Our current state of society with incessant waterboarding of capitalism is tiresome. It used to be we would get 15 minutes of our program and a few minutes of ads; now it's every click. Even just pausing a YouTube video brings up an ad. Shame on any business that buys into this model, and shame on youtube and other media for allowing their love of money to perpetuate a cycle of insanity. Kill the algorithm, and many more.

Horrible!!! Do not book with this company, they charged my account and got the money and didn't pay the hotel, pretended to not see my payment on there end and I had to pay again for my room that I already paid for!! Never again! Do not book with this company.

We made a reservation for a place in St Augustine, Florida on 2/27/2025. Paid in full, $736.49. After they received our payment, we were informed that the home was double booked and that they moved our reservation to 3/27/2025. The owner, I assume, told us to cancel through the website. We did. The owner said that we should receive our refund in two days. Nothing. No response from owner or Booking.com. The address of the house is 59 Oneida Street, St. Augustine, FL 32084. I wouldn't trust the owner or Booking.com.

They are awful. The terms are not clear and they do not honor what even the vendor requests. I needed to travel out of state and they did not have a clear policy listed. I prepaid and discovered at the counter that I would not be able to. That was even after 4 separate confirmation calls given. Now they refuse my refund and stated they did not care and would not give my refund unless I booked with them again right there and then which would have blocked my credit card for over $400. Per the rep they do not care and I should just know better.

Went to website to look for a 3 day getaway. Book hotel that said no cancelation up to a week prior to check-in. Booked a month out. Went to work and found out one day was taken so I called within 24 hrs to move it to the following month only to be told they were booked that month. The agent asked, "Do you want to cancel?" I said yes so I could find another place. Got to end of cancelation and was charged 150 dollars. Booking.com said, "It's policy." I have used them prior 7 times and had to cancel twice. No problems. No charges. It listed on my credit card as a flight reservation cancel. I didn't book a flight. I live an hour from hotel. Nowhere on web page did it list a cancelation fee. Highway robbery for a reservation cancelation less than 24 hours after making. Never again. Dishonest and using India call center as customer service. No management. Every one who answers phone is a manager. Boycott them.

On 4/7/25 I made a 2 night reservation on Booking.com. I discovered an error I made, booking one day in advance of my visit to the motel. I called Booking.com and the motel less than an hour after the actual booking. The motel was unable to help per the fact it was booked with a third party over whom they have no control. Booking.com dug in and said their policy prohibits changes, the motel is the one who can resolve this, blamed me for the error, and politely evaded any assistance saying this problem couldn't or wouldn't be escalated to resolve the issue. Eventually, the motel worked with me to attempt to mitigate the issue. They also gave me a better rate than Booking.com. I am working with my credit card company to dispute the charge. My opinion/recommendation to others is: 1) Delete the Booking.com app if you have it.

I rented a two bedroom apartment for me, my daughter and my son for Portalegre, Portugal. After arrival at the place I noticed there was only one bedroom. I complained and the host started lying, telling me that the booking was made for a couple and a 2 year old, which was not true. I called Booking.com to complain and after 45 minutes on hold they responded telling me that I had to call the host because the problem was between the 2 parties. Amazing! basically they didn't want to intervene. I complained again, another 45 minutes and they offered me 12 euros...Terrible company, don't recommend it. Look for other options.

We traveled from Knoxville, TN to Marietta, GA for a funeral. The motel that we booked through Booking.Com was coach roast infested along with bedbugs. We called to get our money back, but was told 10 business days to put the money back on our card. I have booked vacation condos through them before, but they were in living conditions. This hotel was deployable. I hope they honor their word to reimburse because the young lady said no refunds, but the hotel said money back within 15 minutes of check-in. We called them and said they would refund the money. It took a few minutes to withdraw money from our account, but takes 10 days to get it back. That's ridiculous! I don't think that we will ever book through them ever again. She had enough nerve to ask us if we wanted help finding another motel. We graciously declined. We decided that our best bet was to drive out of the Atlanta area and stay, and drive in for the funeral the next morning.

Terrible experience with Booking.com. It is difficult to communicate, they are nonresponsive when contact is made, and resolution of a cancellation is nearly impossible. I will not use this company again.

My recent experience reserving a car through Booking.com was extremely disappointing, and I do not recommend using their service for car rentals. Despite charging my card, Booking.com could not guarantee that the quoted price would be the final amount. When I attempted to raise a complaint, I was directed to complete a lengthy and frustrating claims process. Eventually, my case was closed without a clear resolution or explanation. Furthermore, they placed the responsibility on me to contact the rental car company directly. In my view, Booking.com functions merely as a middleman, profiting from customers while providing little to no support when issues arise. This lack of accountability makes the platform unreliable for car rental services.

After booking a hotel I was told on arrival that 8 more people will be staying in my room with me because it's not a hotel and because of that mistake I can't get my money back. That's definitely a scam 'cause a lot of people are going to make that mistake. This has to be one of the biggest scam plus the rude operator put me on hold and hang up on me. So we’re going back to the old days of customer service. If this not a scam I don’t know what is.

I wouldn’t even give them one star if that was possible. We had to sleep in our car. Worst experience ever. I hate complaining. I am not usually the type but this was ridiculous. Absolutely horrible experience. They booked us a hotel flight package. The hotel was infested with large very large cockroach! We arrived late from the flight. They wouldn’t refund the money. It was too late to find another hotel. Their customer service was horrible. When we asked for a manager they hung up. Three times they hung up.

No phone number to call customer service, only text with no reply. I have to call a airline to get their number and they still had a bad attitude. The story is, I bought a ticket for the price that was on the site, then I got a message that wait for a confirmation email, next day they there was no email.😡 After a big effort I got a phone number and call them. They said the price increased if I want the ticket I have to pay extra. I asked for the money back and they refused a refund of my money.

Buyer Beware: Booking.com Failed Me Completely. I’ve been a loyal Booking.com customer for over a decade, but after this experience, I cannot in good faith recommend their services. I booked a flight through Booking.com, received a confirmation code, and thought all was set. However, at check-in, I discovered there was no flight due to a payment issue—something Booking.com ignored entirely. When I contacted them, they told me to call the airline, which informed me that the booking was canceled due to a payment problem on Booking.com’s end. Back to square one with Booking.com, I was met with dismissive responses and empty assurances that my case was being handled. Despite multiple calls and promises that I would be rebooked on my original flight, I woke up to an email stating there was a "technical error" and my money was being refunded. They ghosted me after my flight departed, leaving me stranded.

I have a property with Booking.com. They are the worst when it comes to helping property owners. Long, long wait times, confusing help options, written responses in Dutch, phone tree in Spanish. I tried to pay invoices for commissions, but suddenly they reject the payments from my bank. I can't get them to tell me why. They don't respond. They've delisted my property. They are a disaster. Steer clear.

I booked hotel through Booking.com on Mar 28, 2025, when I checked in, I found out they gave me the wrong type of the room and the Sofa bed was broken. I contacted booking.com immediately, the rep. was friendly at the beginning, they told me they will dealing with the hotel and get back to me. but nothing happened. I contact them MUTIPLE times, the waiting time incredible long and the rep was just want to let you go, everyone repeat the same thing, they are just agent and they can't do anything unless they got responds from the hotel.

One of the worst online travel companies I have used. They did not tell me my flights were changed. And then asking for a refund it's been 6 weeks so far. No response. After many calls and online chats.

Worst short term booking platform for renters. I had one booking and the tenant destroyed my home and Booking.com did nothing. Even though they claim to have insurance. I reached out to them on several occasions to never be called back. I was sent several emails basically saying that they tried to collect a payment and to change my security preferences. Do not use this platform.

If I could give negative 100 stars I would to warn everyone of the terrible customer service and overall experience I’ve had with Booking.com. Got screwed because the card that paid for the room didn’t match the guest name on the reservation. The guest on the reservation is my sister with the same last name as me. I would be there at check in because we were staying at the same hotel with them at the same time. Nowhere on the website does it disclose that the card needs to match the guest on the reservation, just that ID would need to be shown. This is a request I could fulfill at the time of checkin.

Booking.com posted a rental home on their site that was a scam! After 15 hours of driving, to find this house not ready for anyone to stay in. Trashed and no furniture! After calling Booking.com, they proceeded to tell us they would find us something or we could find something and they would pay the difference. The lady ask us to wait 45 min. and she would tell us where to go. No call back! We found a place very late everything was closed only to be told now they will not make the offer good! Please do not let these people scam you!!!

US Customer support (from agents that understand the English language) does not exist. You have to call an ex-US telephone number for help. I had to correspondent (or 'chat') with them and their agent confirmed in writing a had no confirmed reservation. I shared this email when I attempted to resolve and they claim they have no rep by that name. Now I am left to have my cc company fight them for a refund. I will never ever use Booking.com again nor should you!

Horrible experience booking with them. I booked for a one night stay at Days Inn Myrtle Beach. The hotel treated me horribly and Booking.com refused to refund me for my stay because the hotel refused.

This is a terrible site for customer support. I have tried to resolve an issue for two days and unless you have the booking ID and PIN number, nothing can get corrected. I have received a couple of emails from Booking.com with phone numbers that don't work.

My hotel was transferred from beachfront to 3.5 miles off the beach because it was booked, why let me book if the availability was not there and then told me all they could do was cancel my hotel after I drove 5 hours with my kids like I’m just turn around and ruin their day…. Then the hotel amenities was crappy compared to the place I was supposed to be booked at so I contact customer service and got hung up on 7 times.

I have used Booking.com many times over the years and to be honest I have never had an issue until now. I booked a hotel in San Jose Costa Rica for 1 night 2 rooms. Unfortunately with the weather the 2nd party was unable to make it due to flight delays. When we checked in at the Sheraton San Jose, I talked to the customer service. They told me I had to pay for the room anyway which I knew and I did. After we left the next day, I got a message that I had been charged a 2nd time by the hotel for the unused room. This was in late December and I am still arguing with everyone about the duplicate charge. Booking.com has been totally unhelpful and their website won't allow me to upload the documents. I am beyond frustrated with them, the hotel and even my credit card company. I am more than willing to live up to my obligation but the fact that I was double charged for the one room and NO ONE will help me get the money back is not acceptable.

I hardly know where to begin. This situation has been undoubtedly the worst customer service experience I’ve ever had! Bottom line is that contacting them gets you nowhere! They disconnect you and protect disreputable accommodation providers. Use anyone else but Booking.com! I’m out over 1700 Cnd and never stayed a night in our reservation!!! Stay away.

Rented a room on Booking.com, unfortunately I didn’t check reviews for said hotel. Upon reviewing the hotel several individuals stated it had bed bugs. I called to cancel and was told that was not a legitimate reason. The individuals I spoke to were very rude. Not to mention the high pressure tactics when initially trying to rent. This is terrible site, use at your own risk.

I have always used Booking.com but never again. The customer service agents are rude. I called about my refund. Didn't give him any information and he just started saying I couldn't pay my cancelation fee to the prior representative. He didn't even know who I was so when I started questioning him he got mad and hung up on me. I have always used them but I won't be using them again.

Absolutely horrible experience with Booking.com. When I confronted customer service about problems. They hung up. Spoke to a foreign gentleman three different times. Horrible attitude even told me he's in India. Could care less.

They have used the excuse for a year that they cannot refund a booking because they haven't received proper confirmation from the property. The property has approved the refund on their end and hasn't received the emails Booking.com says they've sent. I have spent HOURS on the phone with booking and the property. Every time is starting from square one. If booking can take my money but cannot issue refunds - and shirk the responsibility of making actual contact with the property - then I will not be using them ever again to book a trip. The property may be to blame also, but this is poor customer service in the extreme.

The customer service support experience has been terrible. For the past week, I've been trying to obtain my confirmation and PIN to pay for my reservation after mistakenly entering the wrong email address. I contacted the hotel directly, and they confirmed my booking but said I need to pay through the original booking platform. However, the booking customer service representatives claim they can't assist me because I don't have the confirmation email. It's been a week, and I have accumulated $200 in charges without receiving the email confirmation. I am unable to cancel and rebook due to this issue. No one is helping; they all just say they will research and call me back, but they never do.

I made reservations at a Hotel through Booking.com. I bought the insurance policy in case something was not to my liking (I never purchased insurance before). So, when I booked the reservation I had an option for my time of check in, I chose 3:00-11:00am. I was running a little late to make check in (I was running 10 minutes behind). I called the hotel to make sure they knew I’d be 10 minutes late, so they do not cancel my reservation. I hung up and about 5 minutes later the hotel called, same person I spoke to report my lateness. She informed me that check in is at 3:00pm. I informed her several times accordingly to my reservation my check in is between 3:00am-11:00am. We went back and forth and she would not honor my reservation (a bit rude I may add). She claimed they were waiting for a wedding party to leave from over the weekend to get rooms ready.

I booked the "Family Friendly Beach House" in Baja, Mexico for two nights. The host never responded to my communications and left me stranded. Ultimately, Booking.com wrote to me, "Booking.com would like to assure you that we have a very restrictive policy against properties who cancel our customers' reservations after confirmation." That is totally FALSE. I started seeing ads for the Family Friendly Beach House when I was on other web sites, so, I went back and looked and sure enough they still allowed the Family Friendly Beach House to list. Perhaps that wouldn't be so bad, but there was another review by someone else who had also been left stranded.

I booked a room for one night through Booking.com. Our plans had changed, so I went back to Booking.com to request a date change. They showed that a room was available on the new date and gave me an updated price. The day of my original travel date I get an email from Booking.com saying the hotel never confirmed the change and that I need to call the hotel to confirm. I called the hotel and they still had me booked for the original date, not the new date. They also said that only Booking.com could make the change. I then called Booking.com customer service. I was given the runaround by the agent. They say it was the hotel. The hotel says it's Booking.com. I asked to speak with a customer service supervisor and was put on hold for 20 minutes. I finally hung up, which I believe was their intention. I'm still on the hook for the cost of a room I won't be using.

I would love to write a good review, but this is not one. I had booked two nights at a hotel. We didn't sleep because of the parties and lack of security. There was drug use in the adjacent room, and I had my two kids with me. We asked the hotel in the morning if we could leave our stay for the second night, and they agreed. When I checked back, Booking.com wouldn't refund me for the 2nd night even though it was already agreed upon. BAD on you Booking. Scam.

If the hotel is overbooked money lost. Step 1 you book a Hotel thinking you are going to sleep well tonight. Step 2 you arrive at the Hotel and there’s no rooms available; the hotel is overbooked. Step 3 you contact costumer service at the moment to notify about the situation. You contact them again next couple of days supposedly they escalate the situation and they tell you have to wait for the refound. Weeks pass by you contact them again and they send you this message:

to make story short, Booking.com have a lot of reservations, but 0 customers show up, it is all spam. They reserve my houses for months and we have to keep cancel every time for no show.

I do not recommend Booking.com. I made a reservation for a Hotel, and I cannot receive detailed Invoice to get a reimbursement from my organization. IRS of US has a certain requirement to the data which should be specified on invoice. Customer service of Booking.com could not provide me an invoice with all specified information as taxes, booking fee, parking fee etc. I made 6 requests and as of today, there is no resolution of my case. I learned my lesson I won’t make any reservations through this platform ever again. It can be a good resource for the information, prices and even booking. But if there are any issues it would be an issue to reach Customer Service and resolve your problem.

I booked at Comfort Inn and Suites through Booking.com, When I arrived at the hotel, they could not Find my reservation. I had to pay In person at the hotel. The front desk clerk told me To request a refund because the reservation was not available when I showed up. So I did. Booking.com went through the process To contact the property. And they approved My refund. I also got an email from Booking.com with the confirmation number confirming that the property approved my refund. And now bBoking.com is claiming that the property did not approve my refund. When I specifically told them that I had an email with confirmation number confirming my refund would be processed. My worst experience in booking a reservation. Stay away from these scam artist. And they also like to hang up on you and pretend that the call got cut off.

Original booking which we'd made several months in advance cancelled less than 48 hours before our trip to Vancouver, BC. Customer service reached out to apologize saying they'd cover up to $250 of the alternate booking price difference. Upon reaching out for reimbursement I was asked for "the invoice." After sending what their website labels "invoice," I was told, "No, not that, the invoice with the 'zeroed-out' amount."

I just booked a scam property through Booking.com. Not properly vetting their listings! If it wasn't for a review from someone else and then me calling the actual property to realize they didn't have my booking I would not have known and showed up with no room and been charged. I won't use this app again.

This company makes it obvious it is measuring its staff by what they can sell. Money Money Money...Give the impression of arrogance and power. But as soon as you lose really good customers for poor after-sales service and your sales drop you may get the message. Wicked approach to both vendors and customers. I found similar on another trip and gave them another go but I will never use Booking.com again. Definitely I will not recommend them to family and friends. Go direct to the hotel and you will get a much better service.

Booking.com was beyond unhelpful in helping me cancel a booking that was made in error. I just had to pay $90 from a $180 booking that I booked in error. They were unhelpful when I called and I waited a long time on hold. A terrible dishonest company. Don't use them.

I can't get reimburse for a change on a flight, having purchased insurance to cover that. They don't provide a clear number how to reach them, customer service is terrible, they keep giving me the run around, I submitted the claim more than once, and still nothing has been resolved. Most definitely this company is not a good one.

Booking.com has failed to return the cost of the travel insurance I purchased along with the hotel accommodation I purchased on their website. I subsequently cancelled the hotel accommodations along with the travel insurance by telephone with a booking.com representative. While I promptly received my money back on the hotel accommodations I have not received my money back on the cancelled travel insurance. I cancelled the travel insurance within their time requirements for a refund.

DO NOT USE! Money never sent to hotel! I was a big user for Booking.com. I used it to book hotels, experiences, and transportation. I was a frequent user that had a great experience using the app. I booked a hotel stay using Selina and Booking.com. I inadvertently used the pay upfront option. I then emailed Booking.com and was told, "Too bad. There is nothing we can do," so I could not get my money back. The trip was for 2025 so I did not understand the issue in January 2025. I reached out to the Hotel Selina San Miguel in Mexico. I was told they never received my $1700 and would be happy to refund it since I canceled my trip.

Absolutely horrible experience with Booking.com. If zero stars were possible! Needed to cancel reservation within 48 hour window. They said that only the hotel could cancel my booking; they would email the hotel. Hotel did not have that email. Contacted booking.com again--another 20 minute wait. Oh, the hotel should have the email. Try again. Hotel had no email. Contacted booking.com again--another 20 minute wait. Give hotel this email address to send cancellation to. Hotel clerk, Darren, whom I got to know very well, did so. Nothing from booking.com. Reservation still there, uncanceled.

If you have a Booking.com App, DELETE IT! They are the worst company. It is impossible to speak with a human. They finally sent me number and it was a number for the Netherlands. They do not have an 800#. Their responses basically say too bad, after they have taken your money. I booked a room, but stuck in a blizzard one hour later. Obviously, I knew I wouldn't make it another two hours to the hotel, so I called to cancel. The Sleep Inn & Suites Omaha Airport, was equally awful. I called immediately (one hour after the reservation) and explained the situation. The person who answered the desk said "non-refundable" and hung up. This happened 3 times. I tried Booking.com and got absolutely nowhere.

So I book through Booking.com when no other options are available. I went to Greece and was there on the 28 of Feb 2025, when Greece has strikes and protests that I was unaware of, however the people and businesses were aware. I booked for a hotel and a boat to get there but was not able to go due to the strikes. I was charged and paid for the rooms to stay, but since I could not stay, booking.com will not allow me to leave a review about getting ripped off. Also booking.com does not allow screenshots it seems. I agree with the protesters after I found out why, but I should not take the loss for this situation. I should also be able to leave a review about getting ripped off.

I had booked 6-weekend reservations this summer for my child’s travel sport. I just happened to go into the app to check my reservations and NOTHING. No reservations!!! Called hotel and they said it was canceled through Booking.com. Called Booking (unbeknownst international call) and they confirmed they canceled all my reservations and couldn’t give me an answer! No emails were sent that they were canceled! I don’t usually write reviews but this business is POOR!!

Booking.com is a scam and a fraud. They charged me money for a hotel that I did not reserve, I didn't stay in. And then customer service had me on the phone for in half an hour asking me for my social security number over the phone and then when I didn't want to give it he said put your information into this affirm. What is that? They wanted me to smile for the camera, send a picture of my ID and another thing but I wasn't going to do that. It is a fraud. It's a hoax. You don't get to talk to anybody real. They're in it together with the hotels and they rob people.

So I booked an apartment in Miami called dt.miami for 1 week for 1300$. 1 week before my stay after dt Miami already took my money began to private message me to ask me for my credit card to confirm my stay. So I got a little nervous and started to do a little digging about DT Miami. Come to find out it was actually a scam! I reached out to speak to Booking.com, which was hell on earth to get their phone number! Finally, after being passed around to multiple different people come to find out that they did know. They just didn't bother to let me know.... Considering the fact that the company is based out of the UK maybe they should stay in the UK so that they can confirm their listings...

I swear to God, I have never will use Booking.com again. I booked the flight, car, and Hotel through booking.com. Unfortunately, because of the tornado, my flight was canceled several times. When I called them about the rental car, they told me my reservation number was not correct, so I gave up on my rental car, and I paid again for the vehicle. The worst part of my story is when I arrived In Allentown, Pennsylvania, in the middle of a cold night; when I went to my hotel (Holiday Hotel), they didn't give me my room, which I had b reserved for a week stay, and I had paid the whole cost an advance. Their excuse was that I didn't check in the first day, so they gave my room to someone else. When I asked for my money, they said to ask for Booking.com. In the middle of the snowy night, I was looking for a hotel. How hard was it?

So we travelled to Vancouver last week. In December we had booked a place for our trip. Two days prior to our departure, we were advised that the initial place that we booked was no longer available however, they had placed us at another location. When we arrived we went to check in, and I noticed the place where they had booked us was a condo. Upon reaching the unit, we were greeted by a tenant who was very confused as to why we were there. I called the company, and was hung up on 7 times, until someone emailed us saying they found another place close by. Upon reaching the next location, the interior was a complete mess, towels everywhere, beds were not made, and there was garbage all over the bathroom floor. I reached out again, to complain about the conditions of this location and was told there was nothing they were able to do about it.

I have had problems with both my reservations through Booking.com. First place you can't get ahold of them. It's almost impossible to reach a person and when you do that rude. I bought a room with a Jacuzzi. Never get many vacations and one of my main things if I wanted was a jacuzzi tub. Motel has not had Jacuzzi rooms for years but yet I was charged for a premium room. Fortunately when I got to the motel and told him that my problem they took a hundred dollars off the price. From now on I'll do my own research or call the hotel directly. Also, there were prices were higher than what I could book myself. That doesn't make any sense. I thought the idea was to get cheaper rooms. After reading several reviews from different sites highest rating I could find was 2.5.

I will never use Booking.com again. They have no customer service at all that is a human or in this country for that matter. Worst experience ever. Tried to contact customer service because I didn’t receive a confirmation email. Can’t get through to customer service because I don’t have confirmation or pin number but they won’t send me the email. Went round and round with robots through email asking me for my information over and over again and never got anywhere with them. Do not use Booking.com. Please book directly through the hotels. Don’t have to learn from your mistake like I did.

I will NEVER use Booking.com again. They do NOT stand behind their bookings, and once you get to the hotel, everything magically changes from what you originally reserved. It's as if the info on their site is completely inaccurate. When I called customer service to resolve the issue, the representatives were absolutely useless — no real help at all. And when I asked to speak to a supervisor, I was told she "wasn't going to take the call." Seriously? That's the kind of customer service they offer! If you want a stress-free and professional experience, use Hotels.com instead. They are way more reliable, and they actually care about fixing problems when something goes wrong. Don't waste your time or money with Booking.com!

Booking.com is awful. Do not I repeat do not use Booking.com. They check out hotels. Lie. I booked a room at the Melrose in New Jersey. Totally did not get reservation right. They had to pay a fee to get a refund. The Melrose is a horrible place. I wouldn't stay there if it was free. I won't ever use Booking.com. You should either. I'm telling you!

*1/5 Stars - Unacceptable Payment Issue with (link unavailable)*. I'm extremely disappointed with my recent experience with (link unavailable) Despite booking and paying for a hotel room through their platform, they failed to release the payment to the hotel. As a result, I was forced to pay for the room again at the hotel's front desk. When I contacted (link unavailable)'s customer support, they were unhelpful and unable to resolve the issue. It's been weeks since my stay, and I still haven't received a refund for the duplicate payment. This is unacceptable, and I'm appalled by (link unavailable)'s handling of my payment. *Pros:* None *Cons:* Payment not released to hotel, duplicate payment required, poor customer service, refund delayed.

We booked two rooms in Miami Beach, FL for January 1 and 2, 2025. The name of the residence was "Agave on the Beach". When we arrived, both rooms smelled strongly of mold, the sheets had a lot of hair on them, and the rooms were generally unclean. I immediately called booking.com and told them the mold was making us sick and we couldn't stay at this place. I asked them to cancel and asked for a full refund. The representative said she had to contact property management; after some time, the response came that the offer was to "deep clean" the rooms THE NEXT DAY. We said this was unacceptable as we couldn't stay there. Booking.com said I couldn't get a refund because I had failed to cancel the reservation on their terms. This is nonsensical, since the booking was non-refundable.

Booked hotel room @ $289 per night... Booking.com sent confirmation & without my knowing they emailed days later that they modified my reservation to a different hotel room costing $359 per night. Called to issue complaint..they took info & said they would get back to me..that was weeks ago..no help at all. Will not use them again.

I will NEVER use Booking.com again. They have zero customer service. I have been trying for days to speak to a human to have a booking amended and getting nowhere. The accommodation has accepted my change of dates but booking.com have to accept and amend also. However, you can NOT get through to them. The system is a joke!!!! I am disgusted, angry and fed up. You are a disgrace!!!!

Absolutely horrible experience!!!! I booked flights for my mother and myself through Booking.com in January for a mother/daughter trip to Portugal in April with my two childhood best friends and their moms. I used booking.com only because my mom’s passport had not arrived yet and we wanted to secure seats together as “the moms” aren’t comfortable flying, especially not abroad. The airline changed our flight in early Feb, which was inconvenient but fine. At the end of February I got an email from booking.com that my flight was cancelled. The airline said that it was an issue with booking.com, so I reached out to booking.com and they said they were waiting for the airline to reconfirm the flight.

I met Eman ** through a friend. She informed me she works for Booking.com and she can get flights half price if I paid 1000 dollars for a year of service. We started off good. Everything appeared fine. She booked my flights to go and return. She ended up dropping down part time and told me she would be working weekends and Ruby her supervisor would be booking the flights when she is not there. I had just came back from Costa Rica when I had to go back because my grandfather died. I asked her if she can book the flights for my family as well.