Booking.com Reviews

Booked a flight with Booking.com and paid with PayPal. Although they were paid $320.97, I never received a confirmation code/email. Because I didn't have a confirmation code, customer service at Booking.com couldn't confirm the order or reimburse me. It didn't help that the service rep could barely speak English and I don't speak Dutch. First time I ever used them and will definitely NEVER use them again.

Twice now I have made hotel reservations through Booking.com that were made incorrectly by their staff. Upon arrival at the hotel I found that I had no reservation which I found later was caused by a staff error, so I made reservations at the hotel only to billed for a no show on the incorrect reservation. In my experience Booking.com does not admit to their errors. And in the first case refused to refund. In the 2nd case, the hotel made it right.

This site is awful. They have issues with their website when I tried to change a reservation. Instead of cancelling it a second one was created. When I went to change the date on the only reservation that I thought I had that didn't happen either. Nothing was ever communicated between Booking and the Baymont in Greenville/Easley SC. I was charged a no show on both room and neither company is willing to take responsibility. I have used booking for years, but after this I will never use them again. The Baymont chain has also lost any future business with me.

I had an emergency and needed to cancel my reservation, Booking told me the property had declined my request but I have a message from the property saying they would waive all fees and I could cancel for a full refund, I messaged booking numerous times with no help so I called them, the 1st man said that I needed to get a Booking gift card to get my reservation refunded but I could not understand His thick accent and terrible phone reception so I asked to speak to his supervisor, a 2nd man was now on the line. He also said that I needed to get a booking gift card which I would be reimbursed for to get my refund.

Had to cancel my reservation for a hotel that I booked through Booking.com. I literally spent over 20 hours trying to cancel this reservation. Still unable to cancel them. They never sent me a confirmation number or PIN number and when I called them without this information I got disconnected. Was unable to create an account. Did not allow me to. Finally I found an email and we emailed back and forth a few time but still unable to make the cancellation. They told me to call Austria which I did not want to call long distance on my cell phone. Felt they should be able to resolve this over email which they were not. Called hotel and they said they could not cancel a third party.

Thieves and crooks. Didn't get my rental car and I got charged. You can't reach these crooks anywhere. When you call, they ask you to input confirmation number and PIN number. Never received a PIN number. STAY AWAY.

As a Level 3 Genius on Booking.com, I am facing the worst experience in 20-plus years of traveling. Last year I had two bookings that on the same day I arrived while I was at the airport I received a message that my booking it's canceled and try to to negotiate with the host and of course higher rates. This year my flight through Paris with Air France Airlines was canceled. I contacted Booking.com, they have canceled the entire booking and told me that they are requesting full refund... Since October 8th, 2024 until this day December 10th, 2024, I am chasing Booking.com for my refund, at one point I got email to contact Air France directly, they are telling me that Booking.com never requested the refund, all I get from Booking.com nonsense messages with fake apologies, and I can't even reach to the higher depth or a supervisor as mostly call centers in Asia or who knows. Some have bad attitude. They refuse to refund my money.

Booked a room for Thanksgiving night Thursday Nov 28, 2024.. Booked online and got confirmation # and thought everything was fine. They charged my card and everything.. So get to hotel and they said it was no good and they can't give us a room.. We been driving all day so I just paid again for a room and said I'll just get money back.. So I called customer service and they was extremely rude and ignorant about helping me get my money back.. They try to say I booked for Dec 12 2024 smh.. I know I didn't and it shows I booked for Nov 28 2024.. They would not give my money back and they said they don't do refunds.. I would never use them ever again.. So definitely don't use them... This was terrible that businesses can get over like this.

I have used Booking.com for many years without issues but unfortunately had a utterly atrocious experience at a hotel I booked through them that had no power, no air conditioning, and no emergency lighting. There was also a gas leak and we had a mandatory evacuation. Booking only offered a $100 refund that the hotel had offered them, they also skimmed a portion off of the top so the refund was under $94 when the cost of the night was around $235. I ended up submitting a dispute through my credit card company which unfortunately was declined. This experience overall was pretty disappointing and the reluctance to offer a complete refund for that night just demonstrates a lack of care for the customer and poor customer service.

Poor! Used this 3rd party service to plan husband birthday celebration. I chose a package that included flight, hotel & car rental. Thankfully we landed to our destination and picked up luggage. I had received email confirmation that our ground transportation would be watching our flight and knew the time frame we landed. They were to contact me via “WhatsApp” app & to make sure I was using airport wifi. 30 minutes passed, no call. The email confirmation also listed an emergency contact no, so I called the number & asked where he was at. He verified & said, "I don’t have a reservation for you. You will need to call Booking.com." Meantime I’m trying to get a Lyft reserved so I can get to my resort.

This is the worst experience I have ever had with traveling. My husband and I wanted a one night stay in San Antonio. Just booking the room was such a difficult experience that by the time we finally got everything to go through we were frustrated and angry and booked the wrong date. Called back immediately and they refused to change the date for us.

We booked a flight through Booking.com. The charge appeared on our credit card but no confirmation email came. No booking number or proof that we had a flight, except for the credit card bill. So I started emailing. When you email them you get an immediate reply and you think- how professional- until you realize their email is just an auto-generated response that isn’t answering your question. I tried calling and the first thing they ask- enter your booking number- but I had no booking number! That’s what I was calling about! Keep them stuck in a vortex is how I would describe their customer service policy.

I booked a property Wednesday 12/5/2024. I received a confirmation email. Two days later the property messaged me to inform me that the dates were unavailable which is not only disappointing but now I am out of over $300 for a nonrefundable flight ticket. I find it unprofessional and unacceptable because the only one who suffers from this outcome is me and this was my birthday present to myself. And most likely will get a robotic response from Booking.com and no resolution that will benefit me.

Complete ripoff. Website says will not charge your card until you arrive but need card info in case of no show or cancelation so they can charge you 30% fee. I paid $16.02 for cancelation insurance. They charged my card right away which overdrew my account. Family cannot get here due to weather. Out of $204.45 they only refunded me $130. WHAT DID I PAY THE INSURANCE FOR of they gonna charge me for canceling???? Will NEVER book with them again until this is RESOLVED IF it gets resolved. If it does, will change my rating..

I made a hotel reservation one year ahead with Booking.com. Two weeks before my trip I contacted the hotel and they said our reservation was not confirmed by Booking.com, who never notified us. So we are now without reservations during high season, because of Booking.com.

I've tried to get through to Booking.com to complain about a property that charged me more than was listed, but they only accept property complaints not a traveler complaints, worst organization to have to deal with.

I would Not recommend Booking.com or it's affiliates because of their unfair business practices, I book a hotel and flight package and the day that my flight was book to travel the hotel portion charge me for stay on that same day which was from NYC to Hawaii and I had a layover of about 10 hours on the 5th of December 2024, which is the same day I was to check in at the hotel in Hawaii, which is obvious I could be in Hawaii and on the plane the same day. I call them to request for a refund of that day and was told by the representative that spoke to her manager and he said he couldn't refund me back for this day that I was charge for when I couldn't possibly be there. I will no longer use their services which I believe is bad business practices and so that is the reason for this review being what it is and so I would Not recommend to anyone ever unless you want to pay them for services you did Not utilize. Consumer Beware!!!

Horrible services, this websites partners with Cathay Pacific to rob customers of their money. First I pay $1,700 for a ticket, I'm given 1 bag allowance (while all other including small airlines provide two bags as allowance). Now when I ask cathay pacific they blame Booking.com and booking.com blames cathay pacifc, for not mentioning this upfront. When I go to purchase an extra bag, they want to charge me $500 which is almost 1/3rd the cost of the ticket (while it should have been included in the ticket when they are charging $1700).

I don’t know what purpose Booking.com serves other than making it easy to book a room. I just making a couple trips, but it certainly wasn’t worth it because the first problem that arose they made it really hard to do it. Even talk to them about it and when it was finally after several days of being on hold and having to keep repeatedly calling back because the phone line getting disconnected during Either when being on hold waiting to talk to them or even during a conversation with them, it just kept disconnecting and this happened every day so I quit. I really think they did that on purpose and then being misled with the information giving concerning my complaint, they would pacify me and make promises will not promises but told me, "Don’t worry about it. It’ll be a few days but you’ll get your refund," but they have way too extreme measures not to give me my $65 back if they will do what they’ve been doing for $65.

(1) The price they offered on Booking.com is misleading. I booked something on their website and and ended up paying 4% more than my reservation price when onsite. (2) There was no customer service when you need to revise the reservation. Only choice is to cancel and redo.

Complete bait and switch when you click on the rate to check out. Been trying for two days to book a flight. Every time I go to check out, the rate goes up over $800 from the posted price. Complete garbage!!!

I made a reservation while in Burbank California afterwards realizing the reservation was for Phoenix Arizona. Called Booking.com customer service. I have been hung up on over 13 times as I have been told repeatedly that they can not reach the property and I have been calling as well for over 21 hrs. Now stranded at a Denny's and being told, "Well if the hotel is not answering then it is obvious a refund has not been agreed upon," after multiple previous representatives said the reservation has been cancelled and the refund was being processed so not ever use this company. It is literally the worst customer service I think I have come across in my entire life.

Booking rips you off. They charge $40 per night on top of the nightly hotel rate. They quote the hotel fee per night, but they do not inform the consumer about the additional tax recovery and fees. Beware! Save your stress and time. They do not care and will not refund anything.

They won’t represent you. They just pack their commissions and they don’t care about you. Actually I believe they are based in the Netherlands. Stay away from these people. They used the American market and they don’t care about us

I booked a room before I visited Portugal, to which when I arrived nobody was at the property and I was never able to get into. I contacted Booking.com and they said they would contact the property owner. I also contacted the property owner, to no avail. Neither party contacted me back. 3 days later, I contacted booking to ask them how long I was to sleep in my car in a strange country before I would hear back, and got no answer. I would never use this platform again, what a scam!

This is the worst Booking service!!!! I booked them for a Hotel, the Hotel had roaches and Mold and I paid $347.00 and Booking.com said they could only refund $53 for both rooms, NOT $53 per room!!!! Will never use them again!

Booking.com does not stand by or assist its customers. Had an issue with a car rental. The price quoted on Booking was $171.00, when I arrive to the rental counter, they said I had no reservation. Showed them the confirmation, and they said they never heard from Booking, so would not honor it. Tried to call Booking and no one answered, message said someone would return my call within 3 days! Ended up spending $365.00 for the same rental. Booking never did call me back, after a series of delayed emails back and forth Booking said basically "too bad so sad" and told me to try and work with the car rental company. HORRIBLE company and would not depend on them when you are in need of assistance. Their quoted confirmation means nothing and they will NOT stand behind their customer.

SCAM Alert! Stay away from this company, you will lose your money. If there is anyone interested in filing a lawsuit against this company, please reach out to me by replying to this review. I will reach out to gather a list so that we can legally sue Booking.com.

If you’re a US STR host and want to get cheated and suffer the worst customer service, this is your company. I took 5 bookings and non of them performed and when I went to Booking.com to honor my rents they declined, declaring that although they collected the cc info they had may not effort to confirm the validity of such credit cards. Conclusion: my loss.

I did not receive the booking charged to my bank account. The CS manager I called 4 times wanted me to send her 500:00 more dollars for her to locate the missing reservation. That didn’t happen. She refused to help in any other way. I could have gone to location without the confirmation number I did not receive but when I called ahead to the hotel they assured me I would not have a reservation because they did not have one for me.

I have had the worst experience with Booking.com. I booked two nights hotel at the Chelsea in Toronto. My flights were cancelled out due to a snowstorm. I called to cancel and went online to cancel and submit a request to property for refund. When I called booking the next day I was told they couldn’t help me because it was a partner offer of theirs. I asked for their partner info so I may contact. They informed me they couldn’t share that info with me. I called the Chelsea hotel who had no record of my reservation. I phoned back booking who again said they could not help me. At this point due to the hotel being paid for, we would travel to Toronto for a weekend. Then Chelsea however told us they had no record of our reservation. So booking would not help, nor would they provide me with the contact information of their partner who the offer was through.

Do not use them!!!! They do not refund your money when you cancel even if you provide all information! I have multiple emails with them and now they will not even refund my one night instead of two. I am just beside myself! I wish the news would do a check on them! The supervisor "Jesse" was beyond rude!!!! I have multiple emails with them. They said in an email that I could contact the hotel and ask for the letter of approval and I did and now they are saying they have to do it.

Exceptional customer service is hard to come by these days, but Kyan at the Courtyard Washington DC hotel is a rare gem. His genuine care, meticulous attention to detail, and thoughtful approach to every interaction made my interaction with him truly memorable. Not to mention, his sense of humor added a delightful touch—who knew customer service could come with a side of laughs?

Took my money before telling me no refund policy. Gave me runaround for a refund. Had to work with the actual hotel to get a refund. Be careful what number you are calling ...I never even knew it was Booking.com until posted on credit card! Scammers! Not an ethical way to process a payment EVER!

Booking.com did not accurately represent the hotel. I have never experienced such a disappointment as I did with this booking. Booking.com took my money, using their unclear polices and charged me nearly $200.00 for a reservation that I had to cancel upon arrival. The Echo Suites "extended-stay" location in Spartanburg, SC is brand-new with brand-new established lodging rules. This hotel has a full size kitchen, with no pots and pans, no dishes, no coffee pot, or coffee in the lobby, charges daily to exchange linen, $30 plus dollars to check in as early as 30-mins. and astronomical prices for all. I would not recommend this location. Based on their advertisement you will be blind-sided. This location is a room/space rental, not lodging, and charges lodging prices. Booking.com is not customer focused, just a way to make money. Please make sure you book directly with the hotel and not be fooled by the prices these 3rd party groups offer.

I am extremely disappointed with Booking.com. I booked an apartment in New York City through the platform to avoid any scams. The address listed was just two blocks from Central Park, but we ended up two hours walking distance from the location we booked. We spent two days calling and chatting with Booking.com, hoping they would resolve the issue and move us back to the original address. The only solution offered was a $100 credit on Booking.com, which doesn’t even cover a round trip between the current location and the one we initially booked. This experience has been frustrating and unacceptable, and I expected much better from a platform I trusted to ensure reliability.

My experience with Booking.com was a disaster. I booked a room from 11/26-11/30/24 on their website. I was not able to book the dates consecutively. I had to check in and out my room each day. I reached out to the hotel directly to see if they could fix the reservation, I was told that only Booking.com can make the adjustment. I spoke to a customer service representative from Booking.com to explain my dilemma. She said that she would take care of it. The problem was not resolved and she forgot to book the room for 11/28, 11/29 and 11/30. I had to book the missing dates at the hotel when I checked in. It was embarrassing! I am canceling my account with Booking.com. I would advise anyone that is planning a vacation to book their room with the hotel directly.

We booked a room at the Radisson in Jeffersonville Indiana back in Sept. Reservation was never found by the hotel and we had to end up booking directly through hotel. So we are now out 600.00. Brought the issue up with Booking.com and we've been given nothing but the runaround and they refuse to give us a refund. We will be taking the matter up with our bank as fraud. Booking .com are scammers in my opinion. This whole case has been going on since the end of Sept with no resolution. They get a F for a review.

I booked my room through booking.com. This hotel specifically had good reviews on Booking.com. When I went to put this hotel into my gps I realized that the reviews are not accurate at all, and it’s very unsafe area to stay in… I called the hotel to cancel the room and explained that I don’t feel comfortable and also the weather is extremely bad and I would be arriving very late and it’s under my control which makes me feel even more unsafe checking in that late, but they didn’t want to do anything about it or be understanding,

Terrible service. They’re there to steal your money. Be aware. Happened to me few times actually. Stay away everyone. Maybe worst third party agency in terms of helping customer that they took their money.

I booked a rented vehicle through Booking.com. At the desk in the airport Hertz was unable to follow through with the booking due to refusal to accept all of my credit cards and Enterprise was there to save us. However, Booking.com refuses to return our money. They rendered no services nor provided any product for us. Enterprise assured us of course they would return the money. But they refuse to do so.

This scam organization deserves zero stars. I couldn't make it to my hotel after a hurricane canceled my flight. So, I called the hotel to let them know, as a courtesy, and they told me that the room Booking.com "reserved" for me didn't even exist! I paid a thousand dollars for a room THAT WASN'T EVEN AVAILABLE! What if I HAD made it there? And, no they never sent a refund, in fact, they could have cared less! CROOKS!!!

Highly disappointing experience to share. I had booked a hotel through this site for August in Portugal. I arrived to find out the booking had been cancelled by Booking.com, with no notification. I had to scramble last minute to find hotels and pay at a premium rate. I got back home and found out I was still charged $650 for a stay I never had. I've reached out on numerous occasions and provided full evidence as requested via email, copied top executives in the Toronto office and Denmark with no success. Basically feel robbed. DO NOT USE THIS SITE!!

I am beyond frustrated with the appalling customer service I received from Booking.com. After my flight from Warsaw to Mumbai was canceled by LOT Polish Airlines, I turned to you for assistance in rebooking, only to be met with indifference and zero support. Instead of helping me find a solution, your team made me feel as though I was at fault for requesting a cancellation.

Horrible customer service. Do not use those platform! Tried booking a hotel and it gave me an error saying that hotel suite I was trying to book was no longer available. I proceeded to book another hotel and the charge went through. I then looked at my banking statement and learned that I was charged for the first transaction. Since I was double charged I contacted Booking.com support and spent over an hour and a half on the phone with them. To sum it up they advised that there is nothing they can do to help and that I should've taken a screen shot of the error (that popped on my screen for literally 3-5 seconds). Funny thing is that if you try to take a screenshot on their app it will tell you the app does not allow it. At the end of the day they just took the money and refused to provide any help. Stay away.

I have used Booking.com for decades in traveling to more than a dozen countries and have always been very pleased with the variety of accommodation on offer, and the quality of the places I chose to stay. Upon returning from a recent trip, I contacted Booking.com to help me resolve an issue in which I thought I was overcharged for a stay at one of the places I had booked. Their customer service was prompt and courteous. They contacted the accommodation and between the three of us, we figured it out. It was my error. Both the accommodation and Booking.com were very helpful and patient with my mistake. It gives me great confidence in them.

I booked an apartment through Booking.com and immediately began to get threatening emails that if didn’t tell the place I booked my phone number, email and credit card information I would be cancelled. I went on the Booking.com site to complain but the only thing they offered was a link to where I had been getting the threatening messages. I immediately cancelled and gave that as the answer for cancelling. I soon after received an email from the place I booked saying those emails had been scams. I knew they probably were but they were coming within the Booking.com site. Just beware, they have scammers actually sending within Booking.com. Btw I went with Airbnb. Much safer!

Worst experience ever! I never you a confirmation on my stay. I called the Booking.com phone number and talked to Jennifer who said it appears that there was a glitch in the system nothing was booked. I was told to send an email to Booking.com about a payment explaining the glitch. A caution to all those calling Booking.com it is international and cost me 48$ USD after sending out several emails about the glitch. Booking kept sending the response of how can I help with your stay? After no help there right before my stay, I filled a credit card dispute. 6 months later visa had all kinds of documentation that they never provided never had said no-show but I stayed in the same hotel that I made directly with the hotel. Booking.com is a scam watch out!

Ended up with a double booking for same night as the bookings were not going through on the website. Then my flight was delayed 24 hours. With a no-refund policy I paid for 2 rooms neither of which I could use. The Hilton passed the buck to Booking.com and Booking.com to the Hilton. I have decided to go back with direct hotel bookings which is more flexible, less expensive and adjusted to my customer need.

I did cancel a reservation for a hotel in Istanbul with Booking.com due to a emergency surgery and Booking send me a confirmation that said my card will not be charged but never returned my money, when I tried to speak with them they said to call the hotel and they never answered my call.

Customer service is terrible. Couldn't send an email right or help with cancellation even when at the hotel and the hotel talking to them. Was not willing to help or care. Hopefully someone has better experience with them.

I booked a two bedroom apartment with Booking.com. They cancelled the booking to allow the property owner to relist it at a higher price. I booked months in advance to make sure I had a room. When they cancelled I was left without somewhere to stay.

I booked a hotel through Booking, requested a refund and was not granted one even though I did not use the reservation. They are very difficult to contact via phone and have long wait times. I have used them about 3 times but would not be doing so again, hard to do business with them.

This is worst travel experience I have ever had. Unscrupulous business model, programmed to screw the consumer. I have had terrible experiences from Bangalore, India to Key West, Florida. Buyer beware!

I rented a car and canceled it the same day. Was going to visit my 94 year old Mom in the assisted living and after I had already rented it I found out she wasn't feeling well so didn't need the car. Wouldn't be leaving the home all week. Also it was on Oct 12th right after the hurricane in Florida and I found out when I called the airport in Panama City Florida there were no cars available so would I have even got one!! Horrible people!!!

After today I would never use Booking.com again because they only approve positive reviews for the hotel so the customer don’t see negative reviews. Also they allow hotel to use fake photos to promote their business and scam people to book so they can make commission. I would never use anything that do to with booking.

I booked a hotel through Booking, the hotel property called and informed me they would be canceling my stay because the virtual card that booking.com sent was declining. I ended up paying a second time and no help from customer service. I even sent over the receipt from where I paid the second time. SCAM. Very disappointing. I will no longer use booking.com ever.

I am a property owner. About a year ago, Booking.com began sending invoices that had already been paid. They wanted me to pay again. I emailed and got no help. I called and explained the situation and was told it was fixed. The following month I was notified that there were outstanding balances. There were not. I have called countless times. I have emailed countless times. It never gets fixed. They have said it is a glitch on their end, but it never gets rectified. My business shows that it is currently closed on their site...but I have paid all invoices. There is no reason for it to be closed!

I was charged a service fee of $100 on a room that was $139.00. When I called to complain, I was told that I would have to contact the hotel for the refund. I contacted the hotel, Marina Inn, San Leandro, California and they told me that I would have to contact Booking.com. What a runaround. The Refundable fee was never refunded! I never received the $100 credit I was due.

I booked a hotel on August 29th for a stay on 10/25 in Tampa. I received a confirmation email and follow-up emails about my trip. My friend who I was going to be traveling with try to call the hotel to see if we could drop our luggage off early since we were flying in early. There was no answer. We ended up looking on Marriott site and found that the hotel was not open for business. On October 24 I called Priceline in the morning and was told to call back because there was nothing she could do. I called back 3 times after that and spoke with multiple agents and escalation agents and was promised that I would get a hotel for Fri 10/25 and they were having a hard time reaching their partner. I was told to call back before my flight at 6 AM to speak to someone to get a hotel.

I asked a simple question. Could I use my AARP discount for a hotel rental through Booking.com. Not only would no one answer my question, but I was REPEATEDLY hung up on when I asked it. And that was after being on hold for extended periods of time. I will NEVER use Booking.com again, and the hotel that I booked through them advised me against using them as well!

Extremely dissatisfied with the outcome of my hour call. When Booking.com makes over $21 billion for monthly revenue you would think $70 for a long time customer who books frequently that had an awful experience would be acceptable. Hotel was infested with bedbugs and roaches and no reviews regarding this.

This past weekend My fiance and I booked a resort hotel with Booking.com We stayed at the Paradise Point Spa and Resort in San Diego CA. For one night it, cost $353.92. I booked what I thought was a really nice bungalow facing the bay. It was pet friendly and looked really relaxing. I got to the resort to check in and to my complete surprise they started adding hidden fees. my $353.92 room had an amenities fee for $46.00 and a parking fee of $46.00 + a pet friendly fee of $150.00 and a security deposit of $499.00. I couldn't cancel my room because booking.com had a no cancellation policy. So, I had to give them almost $1100 dollars to stay there for 1 night.

Used the Booking.com taxi service for a ~$425 prepaid taxi from Ravenna Italy to Venice after a cruise. Driver never showed despite assurances he was en route. They agreed to get a Uber driver and cover the cost. Then said there were no Uber drivers willing to make the 2+ hour trip. Left stranded and had to pay a taxi driver onsite for an extra ~$125. Got there over 2 hours after I was supposed to arrive. Booking.com said they’d eat the difference (they did refund the $425). I’m now 2 months later fighting them for the $125 they promised, and it’s just excuse after excuse. Totally unreliable and I’ll never use them again.

Booking.com/Owner, Charging a False Fraudulent Commission Invoice Bill unwarranted payments. I am Disputing the Invoice ** -US$421.79 charges since March-November 2024. Booking.com is Prejudice towards in supporting Guests' Bad behaviors & terrible Conducts. Booking.com refuse to support the Owner and their property. The customer service number is only reachable for the guests and Owners has to email, no Human Contact. Booking.com made my Vacation Rental Closed/Not Bookable. Booking refuse to give me the Opportunity to explained and do a Thorough Investigation.

I booked a room for the first time through Booking this week. I have 3 workers who traveled out of state for a job and Booking.com seemed to have the best rates this time. Well the room I booked apparently doesn't even exist!! I booked them in a room with 2 queen beds and a bonus room with a tv and sofa, called a quadruple room with two queen beds. The hotel doesn't have any such room. So now I have 3 men and 2 beds meaning 1 guy is stuck sleeping on the floor for a week.

This software is so difficult to use. Nothing is intuitive and it takes forever to accomplish anything. Forget about getting help via customer service, that's impossible. The one time I did get someone on the phone, they said they would do something and never did it and cost me over $60. I would be happy if I never used this software again -- I really can't believe how bad it is.

After 8 mths still waiting on a refund due flight time changes and still no refund. They are blaming on the airline the airline says it on Booking.com. I have been trying to work with Booking.com for this entire time. All I get is pretty much we let you know when we know. My words not theirs but that is the feeling I get.

Booking.com are the worst people to deal with. They are very unprofessional. In the three days I have been dealing with them they have hung up on me over 15 times. I was told because of the problems with my stay at the motel and I booked through them I was entitled to my money back. Now they are saying that I'm not getting my money back. This all happened in a state of emergency in Florida during Hurricane Milton. I feel like they are holding my refund hostage. THIS IS THE FIRST TIME I HAVE USED THEM AND WILL DEFINITELY BE THE LAST TIME.

Don't use Booking.com. They are deceptive. I booked three rooms with them. One person was too sick to go on the trip. When I booked I took note of the no fee cancellation policy but when I tried to cancel one of the rooms they said the rooms I booked didn't qualify for perk. They are not located in the USA and have no accountability. Also, I was redirected to them from the hotel page I started on.

I used Booking.com for my recent trip and several hours before I arrived at the hotel I used booking to add an additional night because I was a day early. I paid my additional $158 and when I got to the hotel they said I didn’t have a reservation at all. Tried reaching out to booking and there NO ONE to call, and every line kept asking for some damn booking number but the only thing they gave me was a confirmation number??? Only person I could get a hold of was a rental car guy who said he would transfer me and then the line cut off but before that happened he ALSO asked for a booking number and even told me where to find it and I can tell you with 100% certainty that there was never a booking number in any of the 5 emails they sent me or in the app and that I think it’s a ploy to get people off the phone cause you can’t get through to a real person without a booking number.

Will be the last time using this site due to not looking out for customers and partnering with scamming companies. You might want to read reviews on Fox Car Rental. Unfortunately, I didn’t since it was recommended by site. Horrible.

I live in USA and I was traveling for business. While in Dubai using my Booking account I booked a car rental in Auckland NZ. I was quoted in the range of $350 for a five day rental. When I return to USA and I look at my credit card charges I have a car rental charge for $1008.08. Even though I used my USA based account and was quoted in USD for the car rental Booking charged me in AED the local United Arab Emirates currency. What is more frustrating is that I was charged about $650 more than what I was quoted. This leads me to believe that Booking will charge nearly three times more for the same rental a person booking form UAE compared to a person booking from USA.

Please consider another booking website. Do not use Booking.com. Customer service is horrible.. Customer service reps are unwilling to refund your money when a property is misrepresented. Very difficult to get in touch with anyone and when you do they are overseas and don't properly speak English.

Appalling customer service. We tried to book a hotel, went through the whole process and hit pay. It tried to process and after over 10 minutes we exited as there seemed to be an obvious problem. We never received a confirmation email or booking number. We tried to call booking.com but, since we had no booking number we could not break through to talk with an actual person. Again, we tried to contact customer service but without a booking number we couldn't get anyone to respond.

I had a saved search on Booking.com and for some reason booking.com changed my search to the day before and I did not notice until I made the reservation. I contacted them 2 minutes later to cancel because their website changed my search dates and they said I would be contacted in 24-48 hours! But the reservation was for the following day and I needed to cancel it asap because we would not even be there. I called and they told me they would have to contact the property. I also contacted the property and they reached out in ITALIAN AND 14 hours Later saying it was too late because it is the DAY OFF! Obviously it’s the day off, that’s why I contacted you immediately!

Booking.com is using foreign customer service reps so as to avoid the regulations of doing business in the USA. They also misrepresent the policies of the motel chains they allegedly serve. STEER CLEAR OF BOOKING.COM!

We booked a 7-day vacation in Cancun at the Azul Beach Resort through Booking.com, specifically for our daughter’s 16th birthday Celebration. However, our booking was not honored, and we were instead "dumped" at a different Resort. After being shuffled from Resort to Resort, the Resort we finally got was not of our choice and was clearly a downgrade. When we told them that we would like a refund since we didn't approve of the resort they refused so it was almost a hostage situation we were dealing with in a foreign country which was very scary for us as a family.

Booking.com has been very unresponsive to our request to remove a review of our home that uses profanity and makes false and defamatory accusations. We have read their policies for posting reviews. Their policy expressly prohibits reviews that uses profanity, false accusations and defames the reputation of the property. We have listed our home for numerous years on AirBnB, VRBO and other channels and have numerous five star ratings. We will not be using Booking.com any longer.

The worst 1 piece of soap. No one at office. No rest. Snoring neighbors and thumping all night. It's the hotel, not so much Booking.com but I wasted 130 dollars to get some rest. 4am still trying. No ice. 2 towels. Movie channel scrambled. The smell omg. It's like throwing money away. I feel that's what I did. Just threw it in the trash. You can't fix that feeling, it stays with you.

I booked 2 rooms at the "Four Sails Resort" hotel in VA. Beach. in early Sept of 2024 through "Booking.com". The rooms cost me almost $1800 together for 5 days. I traveled 9 hrs driving from Ohio with my family. The stay was a disaster from the moment we arrived. None of our rooms were ready, the door leading to the beach and boardwalk was broken, the whole hotel smelled like cigarettes and **. The cleaning staff was incompetent, as well as the front desk employees. The accommodations were disgusting, with broken beds and appliances, piss stained mattress, torn carpet, damaged dangerous floors, broken jets and exhaust fans in the bathrooms, one elevator that was broke down two of the five days we stayed.

Booked a hotel in Mexico through their site. I received confirmation and shortly after got another email that the hotel could not accommodate my reservation. I called the hotel they confirmed they could not accommodate in any way. My reservation was free cancellation and I was only supposed to be charged at arrival which is irrelevant since they could not accommodate the reservation. The hotel said I needed to contact booking to make sure I wasn’t charged. I went through Booking's cancellation procedure. I was later charged directly by the hotel. Booking had been no help in resolving this. They tell me to call the hotel, the hotel tells me to call booking. Spoke with booking again. They said they were waiting for the hotel to respond to their refund request (never should have been charged).

My Booking.com account was used to book accommodation on a city I have never visited. I have authentication processes setup for my account and was not informed of any login in another location or a breach of my account. The booking was made under a name different to mine and nothing was flagged. When I realised what had occurred I reported the incident. I did not and have still not received any assistance with the fraudulent booking and I reported it 1.5 weeks ago. When I received poor customer service from the accommodation provider over the fraudulent transaction I made a review. Booking.com deleted my review and stated I didn’t stay there so my review isn’t accepted.

I had booked 2 separate rooms both at the same hotel in San Diego, CA. I called the Hotel direct to double check the rooms, they only had One! Booking had booked the other room in another Hotel. I was able to change it. When I arrived to said Hotel, they said Booking had cancelled both reservations. I was lucky that the hotel had rooms. This is the second time that they had done this. I will NEVER use Booking.com again.

Do not work with these people. If you want to check rates do so but call the hotel direct. I had a friend who had to evacuate from Florida. I made a room reservation for her and canceled within a half an hour. The hotel released me from the obligation but Booking.com will not send the money back. They may be the worst company I have ever worked with after 40 years in the hospitality business. They are cheaters. They steal your money and you cannot even get through to them on

I would never book through Booking.com again . It is okay if everything goes fine but if there is an issue like we had to cancel our whole trip because my husband was hospitalized right before we were supposed to leave. Most of the hotels were better than this site was and offered me credit at least. Booking.com is difficult to get in touch with and wants you to deal with the hotel, and then when you figure it out with the hotel they say they are lying and you won’t get your credit and tries to make you pay a cancel fee from $300- $500 on only 2-3 night stays. Horrible company and is only looking to make $ off of your misfortunes.

Horrible, Please don't trust them with your travel plans. They would ruin your experience. Just take note of all the one stars. It should tell you all you need to know. The people they use aren't train well enough to deal with any problems that the computer system they are using will tell them. If they can't see it on their computer as an option they can't help you at all. You end up having to call your accommodations yourself, after you cancel your reservations with them. Make sure you get full refund because they can't seem to take care of problems that your Hotel or Airline could easily take care of within 20 minutes of contacting them.

Got charged a $100 fully refundable deposit that was not refunded! When I called the woman and man that I talked to were very rude and completely unprofessional! Never received refund and I will never use them again or recommend them to anyone! If 0 stars were an option that's definitely what they would receive!

I decided to spend some time in Brazil this past Summer and I booked and paid not only for my flights but also for a hotel through Booking.com. Before traveling I checked with the hotel in Salvador and to my surprise there was no hotel room booked in my name. I was furious! About my flight: There was nothing wrong with my flight going to Brazil. Everything checked.

Our experience with Booking.com has been extremely disappointing. We booked a hotel with a free cancellation policy for July 2, 2024, and canceled well in advance, following all required steps to secure a refund. However, as of November 11, 2024, we still have not received our money back. Initially, Booking.com claimed the delay was due to the hotel, but later promised they would handle the reimbursement. On our most recent call, they stated they’re "investigating" and will update us when the investigation is complete. It’s now been four months, and we’re exhausted by the lack of communication and clarity. Booking.com's process has been confusing and inconsistent, making an already frustrating situation feel like a nightmare. We hope this review helps others avoid a similar experience.

I recently had an extremely frustrating experience with Booking.com. I needed to change the date for a hotel reservation, and despite following all their instructions, I found it impossible to do so. Booking.com claimed they had contacted the hotel on my behalf, but after reaching out to the hotel myself, I discovered they had never been contacted at all. This led to a stressful, time-consuming back-and-forth that should have been handled easily by their customer support team. In the end, I was left feeling misled and ignored. If you need any flexibility with your booking, I would suggest looking elsewhere, as Booking.com’s customer service did not meet even basic expectations in my case.

I will never use Booking.com again. I have been fighting for a hotel refund for three months now, and nobody wants to take responsibility, including Booking. We showed up at a hotel in India to discover it was under construction and definitely nothing like the reviews portrayed on the booking.com website. We immediately checked out and demanded a refund. The manager has refused.

I would avoid using Booking.com overall. Terrible experience. Was attempting to cancel a reservation at a Country Inn & Suites by Radisson, Topeka West, KA. Was told by the hotel only booking.com can cancel or change dates. I emailed two different emails both were dead ends. Finally an email responded to me with a phone number so that I am able to cancel my reservation. Unfortunately I ended up with a fraudulent call. The supposed representative Rodger forced me to buy two Xbox gift cards in order to cancel my reservation. At the end of it all I had to ask my bank to dispute these charges totaling the amount of $1,500. I don’t wish this experience on anyone else and I am definitely leaving a review on any platform I can. The fraud number is +44 20 33202609 and also is +1 (770) 744-2294.

If I could, I would rate Booking.com, a -5 (minus 5) or at least a ZERO. They get a 1 rating because it is the lowest rating here. Their customer service is atrocious! I purchased a vacation trip through Southwest Vacations, operated by booking.com, for a relative's birthday. Due to an incorrect email address given at the time of purchase, booking.com refused to resend the confirmation email to the correct email address. I communicated with booking.com for three (3) days, sending and replying to at least twelve (12) emails and gave booking.com all the information possible, short of my credit card number. Even with all of the information I gave them as a purchaser, booking.com refused to resend the confirmation email, citing "security reasons", which is ridiculous as I purchased the trip.

This is absolutely the worst experience I have ever had with a booking website. I know not to use any more third-party when it comes to booking especially Booking.com because I have a family death that just occurred and they keep telling me that I am unable to cancel my reservation because of policy, but you know who puts a timeframe on death and the fact that they said that it is nonrefundable and that it would have had to been canceled three days ago, but the death just happened today is absurd so just so I do not lose out on my money that I work so hard for to give to anyone for free because I have children and bills to take care of. So the only two options that Booking.com customer service representatives gave me were either keep the booking and or cancel the booking at full charge. Meaning I would not be refunded a dime of my money just to cancel so I won’t ever use this Ponzi scheme of a business for booking again.

I cancelled a reservation within the free cancellation time frame. It has been 39 days and I still do not have a refund. I have called multiple times and get no assistance. Never had this issue with other vacation rental companies.

I'm very angry regarding this booking. When I made the referenced reservation through Booking.com, I received a communication stating my reservation was confirmed and my credit card account was charged. Subsequently, I received a text message from Summit Mountain Rentals stating that my reservation was not confirmed until I complete a rental agreement. The rental agreement included a picture of my driver license, a photo of myself & my credit card information. This is outrageous to request this IDENTITY information online. I don't know who these people. Who would be dumb enough to provide all their identity information along with their credit card information and RISK THEMSELVES TO IDENTITY THEFT.? Why didn't you ask me for this agreement prior to charging my credit card. This is no way you do business. If this is the way you conduct business, then close my account. I will await your reply????

The worst experience of booking I’ve ever had! They made a deposit charge during the booking which was supposed to returned to me. After it was not returned I called they told me it’s the hotel and I need to contact the hotel after I did that it was figured that the charge was in fact done by Booking.com and they can’t find it or recognize it, I’m in back and forth mails calls and messaging for 2 months now, didn’t got no answers yet, not the money and I haven’t even went to the vacation yet.

Do not EVER list your property with Booking.com. They outsource customer service to some other country and keep you holding forever if there are issues. In my case, I never activated my listing because I had seen mixed reviews. Booking.com automatically activated my property for rent without my knowledge or consent! Then out of the blue, I get an email that someone booked my property and would be showing up tomorrow!! I only use other more reputable sites like Airbnb on occasion and I live at my property!! Totally unacceptable!! I called Booking and cancelled the "reservation".

I had booked a hotel and never received the confirmation email for the booking. I ended up needing to cancel and because I did not have the pin that was only available on the confirmation email, I could not call in and cancel the trip. The AI they use requires the confirmation number and pin in order to talk with an agent. Even when trying to use the email/chat feature, if you don't have the PIN you can not actually get through to anyone. I tried calling every phone number provided and could never get through with a live person. The only way I could even get the confirmation number was to call the hotel I had booked through Booking.com. The hotel could not or would not cancel the reservation and now I am just losing money on a room I can't use because of a storm in the area. This is a completely unfair and bogus one way process. They are glad to take your money but do nothing to help when there is a problem. I will never use Booking.com again.

Booking.com overcharged me on every of my booking, claiming a 'fully refundable' policy within a certain period. I booked five accommodations for seven people next year (10 days) in Japan, but cancelled and switched due to better options. Believing changes were free, I found Booking.com didn't refund the full amount for my remaining booking. Customer service blamed it on the exchange rates and my bank, yet I've had no issues with Airbnb and Agoda in the same situation. I hope others can learn from my experience: avoid immediate bookings and payments, or consider skipping Booking.com altogether.

Please be aware of this company. Their customer service representatives give out false information about the facilities that they are booking. If you don't know definitely where you are traveling to, don't depend on them for factual information. They are very unprofessional and they lie amount the hotel's accommodations. Buyer be aware!

I made a booking last year and the booking had changed so when I called Booking.com they told me to pay $179 to have my booking fixed and that the money would be applied to my balance. I have called customer service, provided bank statements and written several times. This has been going on since May 2024 And now that my booking is in the past I have no way to contact Booking.com. I can’t call them or write them. It is almost impossible to get a hold of them.

Do not go near this company. They are disreputable. List properties that claim to have 'fold out bed' or 'sofa bed', then try to charge extra when you get there. The same property had no heat/hot water for 1 whole day & extremely argumentative management. Then refuse to refund for day with no power/hot water. Booking was of no assistance with this.

This is a totally unreliable site to book hotels, rather it could be very dangerous. I booked a room in Brazil using this website with payment due at the hotel. After few days I received some e-mails along with a link from the hostel via Booking.com to make payment via credit card. I called booking.com customer service to verify and I was told that I should make the payment using this link. However I sent an email to the hotel to verify if they have sent me this link with the email and I was informed that they never sent any emails or asked for payment and the emails I have received are spam. I called back booking.com to report this, and they said they will investigate it and report back which they never did. So be careful when using this website for booking anything, better avoid them.

I had a horrible experience with this company and when I asked for a refund they keep saying, "We are waiting for the hotel to refund us so we can refund you." That’s not how a company works. It’s supposed to be refund the customer and then go after your money for yourself. I walked into a biohazard nightmare when I went to this hotel. Urine and hair in the bathroom, the sheets weren’t clean, etc. then went to get another room and that one had black mold and smelled of dog. It was disgusting.

They sent people to stay at my place and didn't pay. Refused and told me I had to collect the money from the customer. I have been dealing with the other companies that do rentals and I have not been asked to collect by any other companies. I'm not going to advertise for any of them but I will say Booking has done their last business with me.

Southwest Hotels – Booking.com, the “Invisible” partner, and the Blame Game: Suggestion: NEVER, EVER, prepay for any service through Southwest Booking.com (“Southwest in partnership with Booking.com”). Even Hurricane Milton closing your airport (TPA), causing the cancellation of your flight - rebooked, cancelled again, rebooked again - till you finally lose power to your home, and not being able to make your reservation is a valid reason for cancellation of a prepaid reservation.

Horrible place to book. The manager Osama is terrible. I had a horrible horrible horrible experience. They would accommodate me when I made a mistake. They kept my money and refused to change the date or do anything to help the situation. I was hung up on twice by them. Unprofessional. Poor customer service. Stay away!

DO NOT USE BOOKING.COM. Not only did they book me into a room with bed bugs. But they only gave me $20 back. This is totally unacceptable. Use any other site not booking.com. This company does not care about your health or your well being. Buyer beware!

I tried to make a booking yesterday thru Booking.com. It did not appear that I was successful and I did not receive a confirmation number or email. There is nothing in my booking.com account. Today my credit card has a charge from Partners in Booking BV. I contacted the accommodation and they have a reservation for me booked thru Agoda, which I have never knowingly used. Accommodation could not give me details re cancellation as it is up to booking agency. I booked it knowing I may have to cancel but now don’t know the date by or who to cancel with if I need to. Also no details if there are problems.

Warning!!!! Beware. Do not use Booking.com. Did a reservation. Went to the hotel. They said they didn’t have a reservation. Tried to book again. They took money off my card for the second time and I still don’t have a hotel to stay in.

My experience with Booking com was fantastic. I had booked a place that was no longer available and the management tried to place us in an unsuitable alternative with 24 hours before the trip. I contacted booking com and they quickly acted on our behalf. They cancelled the original place and relocated us to an amazing apartment that was over double the price. A cost covered by booking com. Their communication was excellent. Later, I requested a date change for another place because of the torrential rain in Spain. The hotel did not respond to our request so booking.com got involved and within 5 minutes the date was changed. Cannot fault them.

Booking.com was not helpful when booking a hotel in Greece where they refused to give me the room paid! The hotel threatened to cancel my room and tell me to leave without a refund! While waiting for my correct room I was harassed and called names. They would not let me leave peacefully with a refund. Asked booking.com for help but they were not helpful. When my room was finally ready three hours later. The hotel all of sudden informed me that I canceled the hotel. This is impossible as I was not on my email nor had access. Booking also told hotel I cancelled when I did not and the harassment continued until I left the hotel early with no compensation. Don’t rely on booking.com for any help. Now they removed all communication from my customer service on my app. I have called back to talk to someone and they have hung up on me after being on hold for 20 to 30 minutes.

In the past, we used the site for hotel booking. This time, I needed to book a flight between Nepal and Bhutan and could not find it directly, so did it through "Booking.com". The local airline company changed the flight time, that did not work for us, so we had to cancel that flight. As per the condition from the airline and different emails, we just needed to request it through "booking'. When calling "booking' several times, we had different answers. Finally, they confirmed doing the full refund after contacting the airline. It has been 3 weeks. They are still "contacting but not getting the response from the airline". Nothing like this ever happened with any other company. Eventually, this is their responsibility to have good contacts with the companies they sell for. We ended up putting the charge on a dispute with the credit card.

I've had a disappointing experience with Booking.com and recommend exercising caution when using their services. Their misleading information led to unacceptable treatment at a hotel. Upon returning to the United States, I intend to pursue legal action. To all my U.S Veterans brothers do not use Booking.com.

Booked a hotel for 5 nights and they sent me a confirmation. When we got there the hotel didn't have us in the system or any form of payment from me. Tried to cancel reservation online then and the cancellation fee was my entire $440 stay, no refund. They said if I wanted my money back I need to go through hotel who obviously didn't have any of my information so where did that money actually go? It is truly a scam on Booking.com for 90% of the people I've talked to very disappointed in their customer service.

Don’t do book with Booking for any hotels, flights, etc. They are a whole scam not to mention they use a third party to make purchases on your behalf. I booked a flight almost 3 weeks ago and still have not received my refund and what’s even worst the customer service is horrible. They provide zero communication and no care at all. They allow you to make a payment through their website and then transfer your money to their account which then they make the purchase. I will NEVER IN MY LIFE USE BOOKING AGAIN AND I ADVISE FUTURE CUSTOMER TO SEEK AS WHERE!!

Secured a reservation for El Patio motel in Burbank CA for Oct 24-26. When I arrived the place was filthy. Black mold in the shower area all over. Cold water ran steaming hot. Wall receptacles (elect outlets) had broken plates and exposed wires. Plastic bag was covering smoke detector on ceiling. No light on night stand. Didn't look at all like pictures advertised on Booking.com site. Room was filthy, old and dingy. I asked for a different room and was denied. Mgr saw everything I listed above and said he would tell owner.

Booking sent me a voucher, the next day I booked a flight with them. When I booked the flight I tried to apply my voucher but they didn't gave me an option to put it. So I booked anyway. The next day I went to the chat to ask them to apply my voucher to my reservation. The guy told me that "they are not familiar with voucher", he sent me a link that went to the faq/help section on Booking.com. I repeated my demand to him. He sent me the same link and close the chat on me.

My daughter and I booked an apartment in New York City, in the Times Square area, for late September, through Booking.com. It was a privately owned apartment, not a hotel. We received a message from the “owner”, through Booking.com, that they would need us to wire the funds rather than charge the credit card because this apartment was privately owned. We wired $5,000 fire a for night stay. Long story short, the owner cancelled on us saying there was a problem with the property, and they had nothing else to offer us. The owner did not respond to our request for a refund. We contacted Booking.com about this, and they responded that they verified the owner’s cancellation and we would be receiving a refund.

Have been a returning customer for many years but will not be using the site going forward. Cancelled my reservation and then tried to blame me. They didn't offer anything in terms of compensation. I will have to pay the difference now between the higher cost for the hotel to re-book and the next one.

A company that abuses people’s trust. I canceled my reservation, and they confirmed they would refund my money since September 21. However, they’ve been giving me the runaround. I’ve had multiple back-and-forth conversations with them, but still no refund.

On October 10 I booked a two nights at Extended StayAmerica but upon arrival I could not find my driver's license and they denied my stay but they canceled my stay saying they were overbooked. My reservation was through a partner of Booking.com and they will not disclose who that partner is. They have refused to refund my $177 even though I have called and emailed them 11 times. They give me the runaround or they hang up on me or they send a generic email about how they can’t refund my money but they can’t give me the contact information for the partner company either. It’s a scam it’s a hustle, they hustle you out of your money it should be against the law!

Used Booking.com several times with no issues however this time it did not go well and there is No customer service to help you out!! It says 24 /7 but it's not true!!! They should have a number for users to call.

I booked Hotel Eyfel in Istanbul through Booking.com which clearly stated Non Refundable. Unfortunately my flight was cancelled by Turkish Airlines and I requested a Waiver on the fees to cancel as this was out of my control and I would not be in Istanbul on this date. Contacted Booking.com and requested this and I guess the hotel is not willing to Waive the fees 15 Days prior to my booking date. My first contact with booking.com I was told we will contact the partner hotel and if they don’t agree then there is booking insurance with Booking.com. My 2nd reach out to Booking.com was a terrible experience. The lady was more on the lines of "Sorry there is nothing we can do and you need to contact the hotel." Really!!! If I knew this is the attitude of booking.com I would have never booked through them in the first place. Thinking you have their support if anything goes wrong then THINK AGAIN

I have used Booking.com (They own rental cars, Agoda, kayak, Open Table, etc.) for years. I never had a problem but when I did, it was a nightmare. You have a false reality if you believe Booking.com will give you an added security and way to solve issues. They and Expedia monopolize the industry. I left an iPad in a car rented from Budget. They found it and were going to send a document to sign off on the shipping charges plus the $45 fee. It has not sent for days.

Terribly upset with my last reservation with Booking. I paid good money at a hotel thru Booking because I always considered them trustworthy and that their listings are well confirmed and inspected and safe until now. The hotel was under construction and was not mentioned. There literally was no front door and of course could not get a refund…So the building was wide open. Then there were roaches crawling everywhere. Was infested I couldn’t sleep at all…was afraid to. Decided the TV would have to put me to sleep but unfortunately the TV didn’t work and the only person that could fix it was not available. I just don’t feel that I could trust Booking like I use to. Their accountability with the places that they list is not the best anymore.

Very poor customer service. Customer service does not address issues and just pass on the information to the vendors. Be aware of the information on the attraction or lodging vendors. Booking.com do not hold them accountable for any misleading information. My review is based on multiple accounts of false advertisements on booking.com (both attraction purchases and a lodging purchase) and multiple attempts to resolve without success.

Booking is a scam!! They try to say they're going to help you. They just take your money, and then using excuses saying it's my fault. Basically booked a room for 1 week. Spent the night. The next morning room service was saying. I need to book another room. I was, "Ok, that weird. I just booked for a week." Went to the front office. They stated they could not find my reservation. Called Booking. They are trying to say; the room was not available. But remember I spent the night. So with the room not being available, they cannot reimburse me. How is that my fault. Booking took $290 dollars from my family and me! Scam! Scam! Scam!

My flight was canceled for months and I bought the ticket through them. They are not honoring the pledge that they will reimburse at the time of cancellation, as I still haven't got it. Never buy any tickets with them. Their customer service is non-existent.

I booked a room through Booking.com 5 months in advance, there was never ever any warning that the motel I picked would be under renovation on the dates I picked, I had no access to my balcony, the pool was closed, nice, lights in room were flashing off and on, bath tub stopped up, filthy place, tried to get some relief, from them, no luck. Everyone who checked in while I was there. Told me the same story, the employees said Booking.com lies all the time to trap people into using their lying worthless site, shame on them, they're heartless, ruined my vaca. Wish I could say how I really feel,

I used Booking.com for a couple hotels and had good experience. All that changed when I booked a flight, it was changed to a time I could NOT make. I repeatedly was told I couldn't change the flight I was assigned. AGAIN, I DID NOT CHANGE IT IN THE FIRST PLACE, and would not need to change it if it was the flight I booked. American Airlines won't help because it was booked through Booking.com. 2 tickets round trip to Boston economy. I have lost over $400 for a flight they assigned me to that I can't make. Refused to work with me on getting home. Will not use them again.

I had a problem with the property in Rome, Italy. The apartment did not match the description as advertised on Booking.com. We couldn't stay in that place and ended up searching for another place after 10 pm in the center of Rome... Filed a complaint with Booking upon return home, but the best they could do is to suggest: 'You still can leave a review. This helps them improve and helps future guests decide where to stay'.

HORRIBLE!!! Our room flooded on 10/ 11. I asked for a refund the hotel was fine with that. Booking.com still has not refunded my money! I keep getting the runaround! It has been over a week! I WILL NOT BE RECOMMENDING THEM! WILL NEVER USE THEM AGAIN!

Asked for pet friendly availability and was told no on two different hotels. Said they didn't allow pets. Stopped at one of the hotels anyway and asked directly and was able to book a pet friendly room for that night.

If I could give ZERO stars I would!! Booking has scammed me for the LAST TIME!! I make my reservation PAY IN ADVANCE just for me to get to my room. They can’t “find” my reservation. Spoke with customer service only to be told they will refund my money in 10-12 business days but I can pay for the room again!! Are you ** kidding me?!? Over your error now I should pay again? No way. Now I’m here, pregnant, after a very long car ride with absolutely no reservation at 3am. Thanks a lot for the lack of concern for your users and leaving us stranded or having to come out of pocket once again for something that was already booked and confirmed. NEVER EVER AGAIN.

I booked a trip for the Grand Canyon in Vegas, did not wait for us, after calling many times offer to pick us up in on other hotel, we took an Uber and paid $100. While we were going guide called me to informed me is too late. I ended up paying $150 us for the ride. After calling again they said will reschedule for an additional $50 each, to wait for an email, which I never received. I called again. They didn’t even know about anything. Was very frustrated. We ended up missing the trip that was a birthday gift from my friend, and on top of that I get an email that they won’t reimbursed my $500.

Go to hotel's website and book a room, you’re not saving any money. In my opinion this place is such a fraud. Their site updates and refreshes, make sure you keep a good eye on what you’re booking. Don’t bother buying their insurance. They don’t honor it.

Requested a bottom floor due to medical condition. Was told property manager said that it could accommodate. Got there and was on the 10th floor. Property manager called at check in and said there was nothing they could do. Notified Booking.com and got no response. Requested refund due to floor placement. No response.

My hotel booked through Booking.com was cancelled minutes before check in and I had no recourse or options. I booked a hotel room at Pioche Village, Park City, Utah area through booking.com two weeks ahead, and received three confirmation emails. 15 minutes before our check in, the Hotel management texted me and said it was cancelled for overbooking. We had no recourse, and they didn't offer to find us another place. And now I can't write a booking.com review of Pioche Village because it was cancelled, and my confirmation number and PIN no longer allows me to write this recommendation.

They charged my debit card for a car. Upon arrival, the car company canceled my reservation because I did not have a major credit card for the deposit. No where was I informed that the same debit card they charged would not be accepted for a deposit. I was stranded in a state I’ve never been to with my 3 young children and 11:30 at night. They refused to refund me. They are thieves!

Terrible service and very misleading. I will never use this service again ever... I will tell everyone I know how bad and untrusting they are... Instead of the actual hotel coming up you get their site and it advertises low cost but always in American dollars even when looking from Canada for an in Canada stay... They should not be allowed to be attached to a hotel search. if I wanted Booking.com I would have searched that...

I booked Margaritaville Beach Resort Fort Myers. Unfortunately, hurricane Milton was approaching, and my area in Venice Florida, along with Fort Myers were mandated to evacuate. Margaritaville said they would refund all reservations, but since I booked thru Booking.com, they could not assist me. Even though it was a natural disaster, Booking.com will not refund me my one-night stay, $230, as it was against their 2-week policy. What kind of company will not adjust their policy for a hurricane? It shows no compassion for those who were impacted by the hurricane. I will never use this company again.

Scammers!!! Terrible company to book hotels with!!! They use third party companies based out of China!! I booked a hotel in Prague through the Booking's website and paid extra for an upgraded room. Upon arriving in Prague the hotel never got my upgraded room confirmation, so they put us in a horrible room after I paid extra and got confirmation of that room through Booking. After several emails booking still denies it's their responsibility and would not refund my money for the upgraded room I booked. They can't even give me contact information to their third party company in China. They are a complete scam!!!! Do not book any hotels with them or you will be disappointed with your room and you will have paid more for it.

Never booked with this company yet they charged me somehow. Called and even spoke with someone at the company as well as the hotel and they said because of policy I had to get charged for day but again I never have even booked this stay with this company for a trip in so-called Ohio. Called my bank to dispute this charge but urge anyone to stay away from this platform, they are crooked liars and scam.

Had issue October 15, 2024, customer service issued me a refund of $89 and it was approved. They told me to send in my invoice which I did and nobody will talk to me, now emails are getting returned to me, just saying they’ll get back with me. Numerous times I’ve emailed them, I called and they hang up over $89 that was already supposedly approved. I got emails with Booking.com stating that they were going to refund me, it doesn’t matter because they won’t even talk to me now, after all these loyal years they lie!!!! And don’t value your business.

I called Booking.com customer service and spent 2 hours on the phone to make a change to a flight reservation. They charged me 200$ for the change in booking for which I have a bank receipt. I then was notified a month later that Booking.com never placed the change and will not honor their mistake that I provided both evidence from my bank and they also had a voice recording confirming the charge. Still with all this evidence they refused to do what is right. Now after several hours of trying to reach their customer service and discussing the matter they still refuse to help and refuse to allow me to talk their supervisor for further explanations.

My travel agent changed policies & used Booking.com without telling us. Horrible experience, flight got delayed. We had to pay for two nights of a room when I wasn’t there (out of pocket over $750.00). Unable to use our loyalty points. We won’t use our travel agent or Booking.com again.

They offered flexible flying and when I wanted to use it they said it was too hard and didn't have the time to help me. They promised a refund on the phone and I never got it and now they say they can't do it.

Horrible, booked a stay in NH through Booking.com extended with property owner. Two weeks before reservation, I was canceled claiming I was doubled booked as Booking.com and property owner passed the buck about who’s at fault, offered 25 Euros from Booking for inconvenience, that’s when I realized Booking wasn’t even a US-based company and not smart enough to at least offer compensation in the currency of the country I live in, personal I feel they work together to scam the highest price for their reservations.

caught it and I cancelled the transaction. Fully expecting to be refunded, not the case. I received 5.50 back in refund and a whole lot of, "Sorry, sorry, sorry." So today I’m sitting in my truck thinking about a warm bed that I had budgeted in my budget for two more nights at this room. I actually am renting but I have to go because insufficient funds. So I’ve called and talked to the customer service but they give you the run-around email game and I feel they done this, not I because nothing else was hacked or stolen just through my Booking.com app. So if you guys make a reservation, it looks like you’re paying regardless they are very rude and snobby on the phone as well, like this is small peas to them, just a 120 bucks, go away, shoo fly.

Very bad experience with Booking.com. Getting ahold of customer service is nearly impossible. I never succeeded. They say the hotels set cancellation policy. The hotel says otherwise. Not sure who to believe but I got nothing back despite cancelling days ahead of time.

The worst experience ever!! I will never use them again.. They provide ZERO customer service.. They send out a confirmation email where you can supposedly change or modify your hotel booking and it doesn't work. Then you go online and try to handle it on the site and you get nowhere... You can't chat with anyone. You can't cancel your booking even if there is a family emergency. I have a death in my family and I must check out immediately and I'm trying to cancel and check out and they will not let me.. They refuse to refund me the night that I can not stay even though I'm willing to pay a cancellation fee.. All I need is to check out and get my refund only for the nights I can not stay and they refuse. There is no actual customer service and the number they provide uses an automated system that gives NO HELP, just the runaround... HORRIBLE.... NEVER AGAIN WILL I USE BOOKING.COM.

Couldn't locate our cabin booked through Booking.com due to a not complete address. The owners of the cabin wouldn't answer the phone despite being called 20x. Booking.com refused our refund. On top of that they said my appropriate review was "violent" to pad their rating.

We had booked a stay at Grand Canyon Cabins. We marked that we would pay at site on day of arrival. I called and asked if we would still be charged if we had to cancel last minute due to a medical emergency. They said they would. I also noticed that they had already pulled out the money for the stay. This made me angry and I ended up cancelling. My mom got hurt and did not know if would still be able to make the trip. We were still going to go until I saw they already took the money out.

We recently took a trip to Italy and used Booking.com. We needed to change dates by one day and used the website to attempt this. It appeared that our change would not go through after multiple tries. We also notified the property where we were staying of our change. The property was fine with the change. Check-in with the property went fine and then we received an email from Booking.com stating that we were a no-show due to our changed arrival one day later.

I booked two rooms in a college town on a football game night. Needless to say, all of the hotels were sold out. Arrived at the hotel and they did not have my reservation because Booking.com overbooked the hotel. I will not be using Booking.com again.

I booked and was charged extra for a room type that did not exist at the hotel. When we called Booking.com they refused to refund us and the incorrect listing is still on the website over a month later.

We tried to cancel in advance, they would not allow so we rearranged things so we could get to the hotel. Booking's email said room was reserved. Arrived at 10 pm and Booking.com had canceled the room. NEVER use them!

Can not get through to Booking.com for anything. Poor customer service. Can not get through to Booking.com for anything. Poor customer service. ' I wrote in to urgently request the cancellation of a recent booking made by my underage son for a property listed under my name. As he is under 18, this booking should not have been accepted, and I kindly ask for an immediate cancellation without penalty. No reply. Unfortunately, the property owner is refusing to cooperate in this regard.

We had to evacuate due to Hurricane Milton. Well the 1st hotel we were able to stay one night but not the full 4 days because all the hotels in Daytona were under mandatory evacuation. Well Booking.com said I had to pay a cancellation fee equal to one night. I said this was not our choice. So then we booked into a room in Georgia but we get there and they are full. No rooms. Happened again in South Carolina. Now both places we had come informations but that did not matter and now Booking.com says there was no cancellation allowed on those two bookings. So we are at this point trying to get our money back but just keep getting a run around from them.

It was my first trip to San Francisco, and I was recommended to this hotel by Booking.com as a replacement because the original hotel that I booked through Booking.com was unable to keep my reservation. I should have just taken the refund from Booking.com, but they paid the difference in price from the original hotel that I booked and Hotel Amari. The original hotel that I booked had 4 star reviews on Google, and somehow Hotel Amari had better reviews and was more expensive than the original hotel that I had booked, so I thought that I was getting a deal with Booking.com paying the difference. WRONG!!!

I never write negative reviews ever but I want everyone to stay away from this awful company. I booked a hotel 4 days prior through Booking.com. My hotel was not ready at 4 pm for check-in. I went on the website to see what the cancellation policy is when I realized my hotel was over $200 cheaper for the night I booked. Mind you, I was booking at a motel 6. If I cancelled and rebooked I would have been charged a cancellation fee which was the full cost of the hotel plus the new fee. So I called booking.com before I checked in to see if they could honor this rate. They stated yes, all I would need to do is provide screenshots of the new cost and I would be reimbursed.

We booked our room at Best Western close to Lambeau Field for a football game months in advance. Upon arrival they gave us two double beds when we booked two kings. Booking.com didn’t send the info to the hotel. We tried to call the day we arrived, put on 40 mins hold, I gave up because we were on vacation. After arriving home and multiple text messages and phones they offered me a mere $55 for my trouble. The supervisor Amira actually laughed at me and refused to give me her supervisor. Told me it was my fault for not contacting them upon arrival. We were trying to make the best of the room we were given and didn’t want to waste time on hold. Glad we didn’t wait on hold because today it took me 3hours and 4 repeated calls to get a rude supervisor. I will book with someone else next time. This place is a joke.

I waited for 6 months for a refund. During that time, I contacted by phone and by email the customer service. I was always told the same story, I guess they have templates they use for phone calls and email replies. Today, after 16 years of being their customer, I deleted my Booking.com account. This is a business that goes down, and will disappear sooner than later.

I used Booking.com until they changed my dates on one of my stays and I got charged for my room and wasn't even there. I called and booking.com and the hotel wouldn't make it right. I will never use them again nor stay at La Quinta

Booking.com customer service is terrible!! I have been trying to get a receipt for one of my stays the hotel nor Booking WILL HELP, understand they could if they wanted to but refuse and keep blaming the hotel, whereas the hotel blames them as do I. Don't use them, there are plenty of reward sites that actually benefit you. I mean I'm genius level 3 and it does absolutely nothing, Save yourself the hassle.

Scams big time, not from usa. They just have a usa office but big time scammers, no customer service at all, don't book through Booking.com. You will regret losing money. If I could give no star at all.

I booked a flight with Booking.com and the booking was unexpectedly canceled, I didn't check my email that weekend and we only knew when she was at the airport on 10/9. Booking.com is falsely claiming that I initiated the cancellation. As a result, only a partial of my payment was refunded, with the company stating that certain fees were withheld due to my alleged cancellation. This is absolutely untrue. My mother’s visa is expiring on October 11th, and there was no reason for me to cancel her flight, especially after I paid extra for aisle seats to ensure her comfort. Booking.com’s explanation is not credible. This is not the first time I have experienced this issue with them, and I have since discovered that American Express uses also Booking.com for travel-related purchases. They are a Fraud.

We booked a 2 villas through Booking.com website, We went to villas for a hen and the state one the villa was absolutely disgusting. So bad that 1 of the villa we couldn't stay in due to the stench of mold/mildew, There was cracked light switches, lights hanging off walls, mold on ceiling and walls, ants crawling everywhere, the pool was filthy and loads more issues all to which I've got photo evidence to back, when we got home I tried to contact villa to request a refund on 1 villa due to being unable to use it (they would of seen this when inspecting it), with no luck I took it further and reported it to booking.com customer services. This is where the shocking services started, They agreed to contact villa and I was to send over all pictures and problems (to which I did). They stated they would give the villa 5 days to respond.

Booking.com has irreparably damaged my property's reputation and has consistently failed to address the situation. While my property was undergoing renovations, I requested that Booking.com close it to prevent any new bookings. Trusting them was our mistake. Despite our efforts, we continued to receive guests claiming they had reservations, only to discover that Booking.com had never closed our property. We were inundated with around ten reservations a month that we simply couldn’t accommodate.

I will sleep in a Bus Station before I use Booking dot com. Made a Hotel reservation in April 2024 for 1 night on July 16, 2024. Booking.com reservation. Confirmation: **. We arrived at the Hotel Lobby and told our reservation was released due to failed payment. Zero email, text or phone call at any time citing an accounting issue. Booking dot No Help. Did absolutely NOTHING to assist us. Take Away: absolutely zero value to use Booking dot Useless. Go directly to Hotel and secure your reservation.

I booked a room for one night. My vehicle broke down an hour away. I tried to find a phone number to try to transfer my stay between Holiday Inn Express to a different Holiday Inn Express but couldn't find a phone number. I tried to message them from the app on my phone with no response. I will never use Booking.com ever again!!! Bad customer service! Such a rip off!

Booking.com changed the date of my reservation in order to get my money. The date that I was trying to booking the hotel didn’t have availability (I found it out later). I didn’t notice the changes, and proceeded with the booking. I realized the error on the confirmation text message. In less than a minute after the reservation was done, I contacted them, through email, chatting, phone and asked to fix it. Answer that I got: Any changes need to be made by the Best Western Hotel, we can’t do anything. Okay then, I called Best Western Hotel. Best Western Hotel Answer: The Booking.com needs to cancel it, We don’t have availability for the date that you are asking and if we cancel we will charge you. All this happened 48 hours before the supposed arrival date. My card just got charged today. How would you call people who do business this way?

After spending literally 30 minutes on the phone with an agent that pretended to be considerate and accommodating after a horrible experience with a hotel that is affiliated with Booking.com has caused me to sever my relationship with them. I have spent so much money over the years with this company, and I am very disappointed in the outcome. Never again.

Booking.com will steal and lie to customers who book with them and then blame the property of where you stay. I was promised a full refund by the property but Booking.com kept my money and won't respond to message and calls.

WARNING! They can charge you the full amount no matter what the circumstances. We were given a room that was unfortunately uninhabitable, we were 100% refunded by the hotel yet booking still took our money. Smh. Disgraceful. Buyer beware. Call and book through a hotel directly. I'll never make this mistake twice.

I booked a home rental from Yelm Washington resorts through Booking.com. Listed how many people. It was under the max. Got told the price. Reserved it and paid in full. Immediately they charged me and said it was paid in full. Then the owners tried to contact me and wanted more money from me as I had more than 4 people. The max was 6. Could not resolve with homeowner, so I contacted Booking.com. Was told the homeowner should not be contacting me directly for more money, and that I had paid in full since I had under the 6 person maximum, so they would contact the owner and discuss while I was on hold. Then Booking.com came back and said they agreed to only up the price by half of what they had told me or they would cancel it for free. That apparently Booking.com and the owner had a discrepancy in pricing. I told that my paperwork said I paid it in full.

Closed to $1000 US dollars went missing from my room on September 16, 2024 at a facility booked thru this application and neither the facility nor Booking.com has returned my text or emails. I tried to contact the same person from where we rented the room from via Texts which was the primary way of communication since day one and also booking.com via emails regarding the missing money but I have not been able to establish any type of communication.

Horrible, horrible and horrible. Be aware of an unsecured app, someone used my acct on Booking.com to book 2 hotels at same days in California, I never done that reservation. Customer service was awful in providing information about if my cc was used for the payment. They were protecting the thief but not me. Never again. They don’t care of the real customers.

They advertise as if they are in the US. I tried to reach them to cancel and after multiple attempts on the website computer generated responses, I clicked on the phone number. I was charged $187 on my phone bill because the person who answered is in the Philippines. No US contact. Refer to Better Business Review who warns you. I’m out the rental fee and the phone bill, which you are not warned about!!!

The Booking.com customer service agent I spoke to was very rude when I spoke to him. I explained a situation I had with a reservation, and after I had finished, the customer service agent (Zack/Zach) immediately hung up on me. I am extremely unimpressed with Booking.com and their site. I DO NOT recommend using their site.

If I can I would give Negative star to Booking.com. Not sure where to start.

DO NOT BOOK WITH BOOKING. So I figured I would try to give booking a go since Samsung does these little perks where you can get cash back. I thought that was pretty cool and also we all are trying to save a penny, right, since everything is going up in price and paychecks aren't getting any bigger. So, I booked my room for a conference for the next day on Booking. My reservation was confirmed, my money was taken, and I received email confirmation as well as a confirmation through booking stating that my room has been reserved. I was given a confirmation number and then their pin number.

These people will lie to you, they told us they had wifi, just lost my house in the storm and needed it for my business. We did not check in because they told the guy ahead of me they have not had wifi for sometime not. We called back and told them they said we get 10% back.. This is about money, they don't care if they hurt you. Best Western is the way. But I did contact my attorney and a Better Business Bureau because that's false advertisement.

Booking.com charged about $150 more than the actual hotel website. Even with proof, they did not seem to care. They said I needed to provide proof 24 hours before actually staying there. I will not be using This app again..

I have booked flight ticket from Booking.com, and flight got cancelled but till now no refund. I beg people to not book flights from here. This is the worst experience and lot of mental stress created by booking.com.

I was searching for a hotel to stay at through a web search. I opted to go with Booking.com since they offered the lowest price with an additional discount. After following a link they provided me with for a 10% discount, I booked my reservation. To my surprise the 10% discount was not reflected. I contacted customer service immediately after my booking to address the issue. The first representative tried to tell me that the discount can only be used if the email was received before the booking, in which it was. He then asked that I forward the email to them.

Booking.com is not reliable and responsible company. It’s very difficult to communicate with them. My latest problem was in Europe. I booked a hotel in Rome through booking.com and paid total 595.07 euros that included all taxes and fees. At the hotel they told that I have to pay additional 56 euros for the taxes. I tried to call booking.com on the local number but couldn’t get through because everything was in Italian. I wrote to booking.com on my app, didn’t get any response. I paid the taxes at the hotel and I came home. I tried to call them. It took 20 minutes to get to them and during my conversation I was cut off. I tried several times, each time had to explain everything from the beginning. Eventually I gave up and started to send them emails.

I would give 0 stars but that’s not an option. Booking.com charged me $50 on top of what the hotel charged. When I called to ask why I was told it was a ‘resort fee’ even though the hotel did not charge me a resort fee. They continued to tell me there was nothing they could do about it and then hung up on me. When I called back they pretended they couldn’t hear me and hung up on me again. This company is evasive and they charge fees outside of the booking. There is no way to take care of it because they hang up on you. I will be contacting Better Business Bureau and I HIGHLY recommend not using their company.

Made reservations at wrong city, Douglasville instead of Douglas Ga. Canceled just after paying and they still charged a cancelation fee. I'm a disabled vet trying to go down to help out with the disaster relief. I will NEVER use or trust them again!

I will NEVER use again. Too restrictive. You have to cancel at least 2 days in advance. When booked directly with chain or hotel or Expedia, the usual cancelation period of cancel by 4pm on day or arrival or something similar. Also you are charged in advance for the entire amount of your stay 2 days before hand which becomes NONREFUNDABLE. With most rates at hotels, you pay at hotel. Changing is difficult. If extending stay by one day when one of your current reserved day now shows as unavailable, you will not be able to change reservation. You must book a separate reservation for the extra day. It is a one way street with Booking.com and that all points to them. Rates are no cheaper and if offered 10% off, IMO it is not worth all the restrictions imposed by booking.com

This company is not needed at all. Call the hotel. And book yourself. I booked a hotel through this company..big mistake. I had a medical condition right before trip. My kids called and canceled 6 days before trip. I was still charged for one night. Plus booking fee. Even though it says ALL OVER THE AD..FREE booking, free cancellation. It's better to just call the hotel. It's actually usually cheaper..with no fees.

We rented a room at a place calling itself a hotel in Ireland. What it actually was was the master bedroom of a house that the owners were still staying in. It was barely cleaned, there was still medication and other personal items in the bedroom, there were no locks on the door, and they were still there, staying in another room. The guy was creepy and if he had chosen to come into the room while we were sleeping, there's nothing we could have done about it - no locks, no security at all. The bathroom still had all their stuff in it. Very dirty, scary, nasty place.

Never, never use Booking.com. They did not notify us that the hotel we had reservations at was damaged by a fire and closed on the day of our vacation. We arrived that evening and had no reservations and nowhere to stay. Their customer service does not respond and there is no valid phone number to reach them.

**Title: "Booking.com and Redford Hotel - A Nightmare of Zero Sleep and Zero Accountability"** I stayed at the Redford Hotel in New York City for three nights that were nothing short of a nightmare. The first night, a Saturday, was especially brutal. Noise from the street kept me awake past midnight—blaring car horns, shouting, and general chaos. Just when I thought I might finally get some sleep, 4 AM rolled around, and the nearby clubs let out. The resulting noise was deafening, and there was absolutely no way to sleep for the rest of the night.

I booked through Booking.com for a hotel stay for my 13 year wedding anniversary for the first time through them and being in Atlantic City. The hotel was cancel on me the a week before my trip because they stated system error. I said okay I will do another hotel then with same accommodations, for them to send me the hotel and tell me I have to pay another $754.55 for the hotel when they already have my fundings, I have been trying to get my money and no one is helping me. I have given my bank account info, etc to do a wire transfer to was up to 14 days and still nothing. I call my bank to be told from them that no one attempted to make a wire transaction or even try to refund it to my debit card and as of today no help to get my money back. Booking.com I need my money now, I am trying to be reasonable at this point and rate I don't want to take it up a notch.

If I could give them 0 stars I would. What a terrible experience. Made a reservation that specifically stated I could cancel. But, I can not cancel. They will not help. Plus they charged my credit card from some place called Peterborough. Cars? Whatever the hell that is. The company is a total scam. Stay away!

Do not use this website! I made a reservation that stated it was non-refundable and I took a chance on that; however, a hurricane happened the weekend of my booking, and I hoped that I would be able to get a refund, given the circumstances of untoward weather. I contacted Booking.com and the hotel where I had the reservation. Each told me I had to deal w/ the other and I went back and forth. I finally reached the hotel manager and he said that he was willing to give me a refund; however, it had to come through Booking.com since the reservation had come through them. They continued to tell me that the hotel had not responded to their emails within an appointed time frame, and continued to encourage me to reach out to the hotel.