Booking.com Reviews

Horrific experience costing me $1,600 extra. Booked a house in the UK months before travel. A few days before flights from US to UK. I start to send emails about where is the final address and instructions? No response from property owner. I email Booking.com. No response. We get to the day of travel. I start to call the owner of Evergreen Property in Hornchurch Essex. I’m told I’ll get the details in an hour. I’m suspicious so I try to call Booking.com. 20 minutes on hold. I get a lady that says she called the owner and he’ll send the details. Then offers to cancel if I pay a cancellation fee! Then promptly hangs up on me when I point out I’m not getting what I paid for so why would I pay a fee to cancel. Also what would the company do to help now? I have nowhere to go.

I booked a room for a Florida trip and the money was taken off my card and not five minutes later I get an email saying my reservation was canceled and I will get a refund and 7-12 days. This is crazy that they can just take your money and not give a reason why they canceled but won’t release my money for weeks.

I booked a hotel in Owensboro, KY for my military son and daughter and family. In order to cancel I had to get a confirmation from the hotel that it was okay to cancel without fees. I have called and emailed repeatedly. I drove to the Hotel and it is not built. The proposed owner was kind enough to send me an email cancelling. I contacted Booking.com over and over. They will not listen and continue to call the number on their website. It doesn't work because it isn't built!! What terrible business people

Beware: Bed Bugs – No Help from Host or Booking.com - Welcome London - The York Property in London. We booked this apartment for a stay in London and unfortunately discovered bed bugs a couple of days after check-in. We contacted the property management right away, expecting help — instead, they denied responsibility and tried to blame us, which was completely unacceptable.

Booking is a complete joke. Customer service is horrible. They will put you on hold and hang up. We paid for a hotel through booking. The site vs online pictures were completely wrong. 4th floor windows that opened, no AC in rooms, water stained ceilings. When the refund was supposed to be provided… booking demanded verbal and written consent from the hotel… after that was given they refused the refund. To date we have received nothing. Please beware it’s absolutely horrible. BBB has been contacted as they have stole over $1000.

I booked a property Villa White Wringin Borobudur Indonesia, Phone +6287781124060 on Booking.com. Turned out that it was a scam. The property did NOT even exist. The phone number was also fake. My credit card was charged. I have called and emailed booking.com several times. Every time they give me the same answer that they’re investigating. Horrible service, no respect for customers. Unbelievable. How can they list the property that doesn’t even exist and phone number is fake.

I made a prepaid car rental through BOOKING.COM with an Ideal Rental out of Miami, Florida. Ideal rental Co try to scam me for a prepaid SunPass in Florida by telling me it was required by Florida law. Not true. They then charged my credit card for 430$. I told them there is no such law in Florida and please refund my $430. They told me to return their car their car first and did. When I asked them to return my prepaid charge they told me Booking.com have not paid them yet. I got customer support at booking.com and that began the runaround and now neither is refunding me any of my money. Booking.com is not based in United States and believe they are in the UK. Is this political, you tell me American. I had the for only three day and the rental company tells me to bring their car back. And booking just told me I’m out of luck. Stop using them.

This site and the associated telephony, service agents are horrible. Long wait times, hang-ups, false advertising of rooms that are not actually talk have been our experience. To make changes is like pulling teeth while spending hours on the phone with terrible service. My last order with scam of a site!

NEVER EVER EVER will I book a package trip with United Packages or BOOKING.com. This trip turned into a nightmare thanks to the complete incompetence of United Airlines Packages and Booking.com. Not only did their combined chaos ruin my plans, but it ended up costing me thousands of dollars more — All due to their lack of coordination, misleading information, and total absence of customer service. I booked a package deal in April through United Airlines and made the full payment for flights and hotels for 4 people to Japan in July — And what should’ve been a dream trip turned into a complete disaster.

Never Booking with Booking.com Again! Absolutely the WORST experience I’ve ever had with a travel site. I tried to make a last-minute hotel reservation, and somehow the dates were magically changed during the process. When I noticed the error and tried to cancel, they refused — unless I paid an outrageous $460 cancellation fee. Are you kidding me?! Booking.com tried to pass the blame off on the hotel, saying it was their policy. That was a lie. I called the hotel directly and they were more than willing to help — but they told me Booking.com wouldn't let them make changes. So clearly, the issue was with Booking.com, not the hotel.

The landlord pulled a bait and switch. We booked and paid for a 3 bedroom/2 bath house at the city center of Belfast. The morning we arrived, the landlord said that property was not available and put us in a filthy 2 bedroom/1 bath apartment no where near the city center. Began emailing booking.com the next day. No response. Still fighting for a partial refund.

I wish I could give zero stars. Their “cancellation policy if you hate it” is not real, we checked in and immediately called Booking.com when we got the room to change us to another hotel. Photos of the hotel online are not real either. This hotel had mold everywhere, a blood stain on the bathroom wall and the carpet was wet from the leaking AC unit. I explained the mold was serious issue for my daughter with asthma. Both the hotel and booking.com refused to refund our money for a 4 day stay after only being there for 20 minutes. I will NEVER use their site again and I’d recommend no one else does either, given how many bad reviews they have.

I reserved a ride from Panama’s Tocumen International Airport to a location in Casco Viejo in July 2025, inputting time of pickup, destination, etc. I prepaid for the ride and expected it to be there. There were 3 emails sent to me with a request and link to input my flight number which I attempted to respond to but each time the link failed and I could not input the flight number. The link had a problem and was not functional. I was traveling and had no phone to communicate. The ride was marked as completed and Booking.com kept my money. All attempts to get a refund have failed. NEVER USING BOOKING.COM AGAIN.

Booking.com is convenient but if you have any change in your plans, they are a nightmare to deal with. I would advise caution in using them because trips often have unexpected circumstances and Booking.com does not allow you to make changes to your itinerary even if your hotel/lodge/inn would permit. In our experience, the lodge would have allowed us to cancel our stay when our car broke down, but Booking.com would not refund our prepaid stay. We lost money because we could not stay as planned, and our hosts told us they have problems with Booking.com all the time. The customer service “supervisor” was rude to us, and we spent hours on the phone trying to resolve. Buyer beware!!!

Customer service is a nightmare, they seem uneducated and pushy. Tried to rebook, was told I could for a fee because technically missed flight (due to their slow customer service and negligence, uneducated customer service representatives on the phone/and app). Okay, that's awful. Then there's a problem with airline so, "Come back in two hours" this person told me.. Came back in two hours and then they make me wait 20 minutes to tell me they won't rebook and that I have to purchase a new ticket!! Stranded in a foreign country because of them!! This place is a nightmare and I'm terrified! PLEASE JUST GO STRAIGHT THROUGH THE AIRLINES!

Be advised that if you have an issue, a problem, or something that needs to be resolved with these people, Booking.com is not the slightest bit concerned about your problem. You will be forced to speak with an AI bot. Booking.com should be forced to complete a captcha, to filter out the AI bots that they are flinging at the public in the guise of “customer service”. It’s difficult to express in words how bad I think your service sucks. If you do go all out and make the attempt to get a live person, be prepared to hold for 30 minutes, minimum.

I booked a hotel back in Feb for a stay on Cape Cod 7/19. Booking.com charged my credit card on 7/16 but when I got to the hotel on the 19th they said they had no payment and I had to pay again in order to keep my room. I was then charged at the hotel 296.00. So Booking.com charged me more than the hotel did and never transferred the payment to the hotel. I have been trying to dispute the charge for over a week.... Multiple calls, put on hold for 30 minutes each time.... Never again!!! Do not use this site!!!

How has the BBB not shut this down yet? It’s all AI driven and there are too many issues with the software. This is a fraudulent company. They charged my credit card $105 on July 24th, then cancelled the rest of my reservation for no reason on the 27th and said I’ll incur another $112 of cancellation fees. The hotel couldn’t see why it was cancelled. I am filing fraud through my bank.

In May, we stayed at Extended Stay America in Kansas City, Mo booked through Booking.com. The stay did not work out and the hotel stated they were refunding our money to booking.com and they would reverse the charges on my credit card. To date we have not seen the reversal of charges and they refuse to return our inquiries. Horrible site to do business with.

A lot of travel sites advertise with taxes and fees. NOT Booking.com! They tell you a lower price then you book and find the price is higher than other sites. Trivago lead me to booking.com. I will NEVER use Trivago or booking.com again. Dishonest!!!

I had an incredibly frustrating experience with Booking.com’s customer service. After being involved in an accident and needing to cancel my reservation, I first reached out to the hotel directly. They were understanding and agreed to the cancellation, but informed me that it needed to be done through Booking.com. Unfortunately, that’s where the trouble began. Reaching a live customer service representative was extremely difficult. When I finally did get through, there was a significant language barrier. I explained the situation multiple times, but the representative couldn't grasp the issue clearly, nor could they explain the steps I needed to take. Instead of helping me cancel the reservation on the spot—despite my circumstances—I was told I had to go through an online process.

Got absolutely scammed by Booking.com. My family and I paid for a taxi to take us from our cruise port on vacation to the airport and they never came. After finding a way to get home, we called them and our booking had somehow changed from July 20th to July 27th despite us double checking the date multiple times. After finding this out, we had also conveniently missed our cancellation window and were unable to get a refund. Now we are out $240 and are left with a horrible taste in our mouth from this company. As we have shared our story with friends, we found many people who had had similar experiences. Extremely upset and disappointed that we ever thought we could trust this company.

I booked at a hotel we often visit. I selected a Double Room but after confirming with the hotel they said I was booked in a King and they had no Doubles available. After a 30 minute wait as agent from Booking.com told me it was the hotel's fault and only offered a refund or to move hotel, which was not an option for us. I will never trust this third party to book again.

I made a hotel reservation with Booking.com for one night - the charge with taxes was $187 - I later found a site (**) that offered the same room with taxes for $147 - I tried reaching Booking.com through their website and app - It was terrible. They basically only offer preformatted answers (no chat). I finally located a well-hidden customer service phone number and called - They required me to send the url of the better off plus a screenshot which I sent via email (which they requested) - Then the customer service guy dropped my call so I had to go through the whole rigamarole again - This time they insisted (after about 20 minutes on the phone) that they needed to hand this situation over to a manager.

I didn't book anything, I was feeling up only the lines when it opened the out fill and I put ok it went straight to "thanks for your booking". It is scam likely. I even tried to cancel 5 minutes later and they charged half of my booking. Scam or not. I already removed all my credit cards from my notebook because their site jumps into your credit card and doesn't give you a choice. Scams. I will never use this site again.

We attempted to cancel a reservation approximately 48 hours ahead of hotel stay. Booking. com responded with a canned response that indicated that they might not be able to respond within 48 hours (which they did not), and suggested we contact the hotel directly. We called the hotel and weee told they could not help us and were referred back to Booking. The best part of all was that Booking's response said they were going to reach out to the hotel to petition for a refund on our behalf. This is an absolute lie. The hotel did not even receive our initial request to cancel from Booking. I will not use this resource ever again; it is first order scam and shady operator.

Horrible And rude customer service Who takes your money but won't use the information that was given to find your. I booked and paid but never received a confirmation. Tried to give them everything to prove payment and all they do is hang up in my face.

We made a reservation with Booking.com for two rooms and booking.com collected the payment and when we arrived at the hotel, we were told the reservation was cancelled and we need to contact booking. We did contact booking but only got a robot. To have a place to stay, we paid the hotel at a higher price for two rooms.

I was very disappointed with my Booking.com experience. The hotel I booked was excellent, but the price I paid varied from what was quoted and promised. When I checked out of the hotel, I was told that I still needed to pay the city tax. The total was 5X's as much as was e-mailed to me to be paid at the hotel. When I mentioned this to the hotel, they stated they had not been paid the taxes and that I needed to contact the agency I went through as possibly they doubled charged me.

Our family likes to meet up in a teeny little nowhere place with a very limited set of accommodations. It has a pretty lake and nothing else notable. It's not my favorite, but it's a tradition for them, so we booked a room at one of the only resorts near the lake, and we took a 6-hour red eye flight, and then drove 4 hours. We arrived to our Condominium out in the middle of nowhere only to find that our booking doesn't exist and the resort cannot help us out. We're just stranded.

I had a very frustrating experience with this booking. Before confirming, it was clearly stated that no charges would be applied if I didn’t check in. However, despite not checking in to the property at all, the full amount was still deducted from my account. This is completely misleading and unacceptable. If the terms change after booking, that’s a serious breach of trust. I chose this property specifically because of the flexible policy, and I feel cheated. I’ve used Booking.com for many stays, but this experience has made me question the reliability of the platform and the accuracy of the information provided. Be careful and double-check everything—apparently, what's shown before booking doesn’t always hold after.

TERRIBLE EXPERIENCE!!!! We booked a trip over a month in advance. My uncle died so we had to cancel the first night of our trip due to the funeral. We called before the deadline and they confirmed we were just canceling the first night. We show up on that day, Booking.com still shows our trip is confirmed, and the hotel has us down as a no show. DO BETTER!!!!

They triple booked my hotel reservation. Absolutely NO customer service. Did online “chat with us”, emailed them and was told I would be contacted within 24 hours & NO response. I would never book through this company again.

Booking.com deserves No stars. Called the Legacy Townhouse 30A in Santa Rosa FL and was told Booking never confirmed. After being on hold they had the nerves to say I will have a fee for the incompetence. The foreign customer services agent, did even attempt to find a new reservation. She hung up. But I will be writing a review daily until I get my refund and some form of compensation.

Beware of Booking.com!!!! Beware! Warning! Whatever you do, do not use Booking.com! I would recommend going to Trivago, Kayak, or any other site like Expedia or Travelocity, but NEVERRRR Booking.com! It is the worst site for making reservations. I visited their website and booked a hotel room, choosing from various packages that could be upgraded, which of course increased the price. I opted for upgrades that included breakfast for four people, early check-in, late checkout, and a $50 voucher. I was happy with this upgrade and locked in at the no cancellation rate. I had no plans of cancelling ever!

Disappointed with Booking.com’s Handling of Overbooking and Fare Refund. I had a frustrating experience with Booking.com that left me questioning whether I would use their service again. I booked a deluxe studio with a balcony through their site, only to find out after checking in that the room was overbooked and unavailable. We were downgraded to a standard room with no balcony, without any notice at check-in or explanation from the property. To make matters worse, Booking.com continued to charge us the higher rate for the room we never received. I contacted their customer service to request a refund for the fare difference, but they refused to issue it—even though the price difference was clearly listed on their own site. This was not only misleading but felt incredibly dismissive.

My partner made this booking and the hotel asked for a £200.00 deposit in case of damage etc and she paid this to at the request of the hotel on the 10th April 2025. When the hotel did not refund the deposit she contacted booking.com who said they would investigate and get the refund. After waiting about 2 months and no refund, I contacted booking.com on her behalf, and was told that they would contact the hotel and if they did not refund within 10 days booking.com would make the refund.

I had a death in the family and had to cancel the reservation. I attempted to cancel through Booking.com and was advised to contact the hotel directly. The Holiday Inn said they would issue a refund but needed confirmation from booking.com. Booking.com failed to communicate with the hotel and I have been unable to receive a refund due to their poor communication with Holiday Inn. I would never use Booking.com again. Their customer service is horrible.

I booked a trip to New York City through Booking.com in May 2025 after receiving a promotional email titled: “Reward unlocked! Enjoy up to US$110 back on your next stay.” The email, dated May 29, 2025, offered 10% back in travel credits for any booking made before May 31. I clicked the link in that email while logged into my Booking.com account and completed the reservation for a trip to visit a friend in NYC. The trip included flights and a hotel stay at The L Hotel, Ascend Hotel Collection from August 7–9, 2025. The booking was completed entirely through Booking.com’s website and confirmation was delivered by Booking.com. At no point during the booking process was there any indication that the trip would be fulfilled by a third party.

Terrible customer service. Long wait times then call drops and you must start all over. They never return calls or messages. Sent photos to document the hotel price. It was rejected 2 months later because the price has gone up in the last 2 months. Customer service never checked it in time!

If I could give negative stars I would. We booked a 3 night hotel stay through Booking.com but when we arrived at the hotel they did not have any rooms available. The hotel refunded the price of our 2 rooms for 3 nights back to booking.com. It has now been 2 weeks and booking.com has refused to give us our refund after stating that they will refund us once the hotel has refunded them. Instead they gave us a 20% of the entire charge credit for a future booking.com stay as if we will ever use them again. We now have to get our credit card and the authorities involved. This company is horrendous. DO NOT USE BOOKING.com. And on top of this we also had to find a hotel on our own for the nights we were supposed to have booked through booking.com. We will also be reporting them to the Better Business Bureau. Right now we are out $2250. Please if you value your holiday and pocket book stay far, far away from booking.com!

My experience with Booking.com was horrible. There was a mistake on the name of the ticket. They wouldn't change it and at first asked for more money. On further calls they kept giving multiple excuses. They would never transfer me to a supervisor. Then they finally said they would transfer me to a special support team. They said they had released the ticket for change but the airlines said they didn't. It's not worth any discount they offer. I'm sure it would be the same for a problem at a hotel.

They booked me for a 3 week stay with my family at Quality Inn Suites Bremen, GA. The room stunk, nail sticking out of bathroom door to cut your ankle on, disgusting, never been cleaned, never been painted, carpet so dirty it made your feet black with soot, washed feet in sink, sink almost clogged from what came off feet from the carpet. AC stunk, could not read the controls on it, filter was disgusting like it had never been cleaned. Checked out after 2 days, Booking.com said 3 time over the phone they would refund me, they never did. Filed dispute with credit card, merchant (booking.com) denied claim. I was charged for 3 weeks in full for a 2 day stay. Never used Booking.com, never stay at Quality Inn Suites (Quality Inn did refund me for my deposit and pet deposit), but Booking.com ripped me off. ** reference number.

Due to a late flight I was unable to pick up my car rental on time. When I arrived at the airport the car rental was closed. I was told by a Booking.com representative that if I made another booking for a car that I would get refunded the original charge. That was a lie. I received less than half a reimbursement. When I asked to speak to a Booking.com manager or supervisor I was told I couldn’t. I could only email a week later. It’s a racket! I will never use Booking.com again. They are losing a frequent customer.

Booked a trip today with Booking and it was with a unit offered by an individual that was posted on their site. Got confirmation and they made us pay all in full today. The owner calls us and said don’t know why they had it on their site but it’s already rented. Contacted them and informed them of this and they said they called the owner so I followed up with the owner and he said he has had no calls from them. Later they cancelled our vacation and told us our money would not be refunded for 7-10 days and we are set to leave in two days. Very poor customer service Al robot answering calls to hold you back from live agent. Would never use Booking.com ever again. I have been in real estate for over 30 years and have never seen a company not expedite a refund because of their mistake. Word of mouth is bad advertising when this happens. I would not recommend anyone to use this company.

The initial flight we paid for included a connecting flight FLL to ATL to LAX. They changed our flight multiple times and then finally the only option they gave us was 2 individual 1-way tickets From FLL to ATL and then ATL to LAX. This required us to get off the plane, retrieve our luggage, go through TSA again and board the next flight within a 50 minute time frame and while pushing a wheel chair. We explained that this would be almost impossible but they said that was our only option. By then it would have cost a fortune to rebook so we gave it a shot. It wound up costing a fortune anyways. No surprise, we missed the flight.

Cannot get reimbursed for a stay at a resort as the resort has processed my refund to Booking.com who will not refund me my money. Poor customer service. Poor company and will not be using them going forward.

I will never book with Booking.com again. I was charged twice for my hotel. Contacted booking.com to get a refund and it was a hassle. I had to send in copies of my hotel and checking account statements. Tried to speak with a supervisor and was on hold for 27 minutes. This business is a joke. I would make sure you read all the fine print if you choose to book through them. I will never make this mistake again.

Don't deal with Booking.com. They have nameless shady Partners which can't be contacted. When you make reservation, you'll get a nasty surprise that it's a Partner's offer which means you can't contact anyone or change anything!!!

Horrible - never received email confirmation. No humans available only dumb AI who doesn’t know anything. Terrible communication no email confirmation - please don’t use booking.com . Try Expedia much better.

Booked a motel a while ago to a Comfort Inn in Maggie Valley NC, but had to cancel weeks before. I'm waiting for my reimbursement on my credit card. It should not take more than week to see the charge deleted.

Had an issue with our reservation and couldn’t reach Booking.com. They didn’t get back with me and I waited for customer service for 18 minutes only to have them disconnect me and have to call the back! Will not use again!!!

It is impossible to reach a live operator through this service. I booked hotels in India, and received several scam messages, through Booking.Com, asking me to confirm the reservation. I refused to put my credit card number in response to scam messages. I could not discuss this with a live person at Booking.com, the AI attendant is totally useless, but you cannot get beyond this point. Shame on them for not paying an employee to answer calls. I ended up calling the Indian hotels myself to confirm. Meanwhile, the scam confirmation messages continue to arrive!

We went up to the mountain condos in Stowe. The pictures we deceptive. It looked at lot bigger than it was. There were 7 of us staying & not enough towels for 7, not enough chairs at the table. There wasn't a bath mat in the shower. We had to go to tjmaxx & get a bath mat, towels, hand towels & face cloths to make it thru the week. They expected us to clean the towels but no change machine to use the coin operated washer and dryer.

I would give a 0 star if I could. Booking.com has been a terrible company to book through. They canceled my reservation at 11:30 PM on 07/19 — even though it wasn’t due until 07/20. We fly out on 07/21, and this caused major stress. Thankfully, the resort we had booked was able to fix it and is allowing us to pay at check-in, but their system failed us.

Do not use it book a hotel and they do not give your money back right away because they book you through a 3 party so when you call their AI phone system your booking number is not valid. I will be contacting the new station that I work for to spread the word about Booking.com.

Booking.com just sold me a return ticket to Toronto... But the actual destination is 100km west of Toronto in Kitchener-Waterloo. After an hour long 'chat' with CS, they will not admit their mistake and now, my diabetic driver cannot possibly sit for that long of a drive has asked me to take an Uber all the way to Newcastle ON. The return cost of the Uber will end up costing more than the actual return airfare from Calgary to "Toronto" (Kitchener-Waterloo, actually). The only option left is to take them to arbitration as they are an American company. Well, isn't that convenient for them?! I strongly recommend against using swindlers like Booking.com. They're not worth the hassle when they get it wrong - which is often.

Booking.com failed to notify the hotel we were staying at that we had paid before arrival. The hotel billed us for the stay so we were billed twice for our stay. After 3 weeks of sending all sorts of evidence that we were billed twice including bank statements, (they also asked for proof of Us currency), emails, and multiple phone calls we were told we'd have to wait 50 more days because we opened a dispute about the charge with PayPal, our method of paying booking before arrival. PayPal closed the dispute and I sent the corroborating emails to booking and they still said we'd have to get back to them in 50 days and they'll see if they can help then which will be September. I was told by one agent that the money still sits there being unclaimed?! Shameful to treat a person who's been a customer in this manner. They should have immediately sent the payment back to me.

When discovered I called the Comfort Inn, who apologized (something Booking.com has not done so far), and then they advised I would have to take the matter up with Booking.com directly.

I used this platform to book a hotel and purchased their insurance coverage for our trip. After booking I looked at the rates directly on the hotel website and noticed a major price difference $500+ of a difference. I sent their customer service screenshots of the difference (as stated on their (Price Match) promise, as well as the booking site directly. Their came back with a response that it doesn’t meet their “Price match” requirements. What?!?! The information is directly from the hotel’s website! They are highway robbery!!! Don’t use them! Go to the hotel directly!

I made a reservation with Booking.com. I was never sent a confirmation email. I never received a call from booking or the hotel after not showing up by a certain time. I checked my email for a confirmation or anything from booking up until the night of my stay and we ended up having to book another hotel because no confirmation one would think it wasn’t confirmed right??? Nope. I got charged after my stay was supposed to happen and it’s impossible to get ahold of booking.com when you never got a confirmation email. I will never use this company to book another stay, and I will never recommend it to anyone again. If I could rate a zero I would!

Purchased 2 rooms. Was told by hotel that the payment for the second room was being declined in the system. Called Booking.com. Was told we had to pay the hotel for the second room and they would refund me. Would not refund me for both rooms to pay the hotel directly and would not give a discount. So, after my husband had stood in the lobby for an hour waiting, they still got my money.

I wouldn’t normally write a review but our reservation was randomly cancelled by Booking.com while we were out hiking in the National Parks. We showed up to our hotel in Seattle and were informed that Booking.com cancelled our reservation even though I prepaid.

Booking.com makes it VERY easy to book a room (and to pay them your money). But if you need help with anything, you will probably be completely out of luck... And almost certainly fully frustrated from trying. They have installed the most infuriating AI voice prompt system to answer all their calls. The computer programmed voice, "Kayla", talks to you like she's a real person, which personally just irks me. Am I supposed to think I'm speaking to a living breathing human being? I gave it the confirmation number and the PIN number, and was told they weren't the correct amount of digits. I tried again and again and "Kayla" hung up on me. I called a minute later to try again, and found that verbally saying the digits worked better...At least it found my reservation, but still couldn't confirm my PIN.

Had to cancel my room due to a test being rescheduled. Spoke with the hotel and they have no problem refunding. Have talked to Booking.com multiple times after long holds and the last guy said my refund was on the way. Still nothing. You can't harldy talk to anyone on the phone and when you do get them on the phone it's someone with a thick accent that makes it seem they are helping and it will happen, but then nothing ever does. Just book through the hotel. The hotel workers also don't like Booking.com as I've learned and your money goes straight overseas and if there's any problems, you're sol.

I have read many reviews that are the same as mine will be. We were in Warrenton/Seaside Oregon for the 4th of July and thought we made a reservation for Warrenton OR for the night and it was for Warrenton MA or something, well we called the Red Roof Inn in Warrenton and they cancelled our reservation for us after telling Booking.com to cancel, and they stated they gave booking the money back. But we NEVER got it back. They are the worst company and we will never use it again and we travel often.

We booked, and pre-paid a homestay in Edmonton. While nearing the location, I texted the host who advised that he had sold the home and we should have heard from booking.com. We had to arrange for a hotel at a significantly higher cost which cut into our food budget and put a damper on our weekend. Booking.com has been giving the runaround by not responding to my e-mails. I called customer service twice and while on the phone, the call was disconnected both times. We are attempting to get a refund, but are unable to get any accountability for their error.

I booked a reservation June 6th to the 8th. Unfortunately, a family incident happened and I had to cancel. I agreed to pay the cancelation amount. However, the agent FAILED to cancel the reservation and billed me for the FULL AMOUNT INCLUDING ALL FEES AND THE DEPOSIT. I reached out MULTIPLE times and they failed to reply. I reported the transaction as fraudulent and closed the card. My bank did an "investigation" to which Booking.com FAILED to provide any information and the charge for the $191 stuck. I'm beyond pissed and as far as I'm concerned, booking.com stole my money. I will be taking action against them!

I booked a car rental, my flight was delayed a couple of hours. When I called the company they have given away my car and when I tried to get a refund from Booking.com they refused to give me a refund. I hope none of you make the same mistake I made to use this company to book your car rental. If it was more money I would have taken them to court. Thank you.

The worst company ever!! And they don't care about the people that need someone when stranded in a different state! If your name is "Booking," maybe learn how to book and help people out! Very very rude and did not help, but loved to take a single woman's money!!! Never ever trust them.

I booked a condo in Lake Tahoe for 4th of July week. When I tried to contact the property on June 24th for confirmation, I got no response. I called Booking.com to ask for help from their rep. They too could not reach the property to confirm my rental. Booking.com promised to find me comparable lodging in the same general location for my original booking price. They offered 3 options and I chose the most expensive one. It was a $1991 difference from what I originally booked! I had to pay for it upfront, but I was reimbursed the difference once my travel was completed. It was a seamless process that could have easily turned into a disaster. Everyone I dealt with was super apologetic and beyond helpful in making sure my vacation was successful.

They have no customer service. We rented an apartment in Athens in June 2025, the air conditioning wasn't working properly and many other problems were there. We called Booking and it was Friday night so no one could help us. We called 3 days in a row to get a refund and help with that shitty establishment and in the end, they said they would get back to us and never did. All I saw was a 30$ kind of credit on a next trip with them. Guess what, never again. Not worth traveler's money.

I book hotel with no cancellation fee, later I cancel my booking within deadline and hotel charged my credit card for cancellation fee. Unfortunately, Booking.com is not helping here at all. Finally, I forget this money however in future never ever approach Booking.com for any services.

As a host this is the absolute worst company to deal with. Customer service is about as horrible as you can find. The team doesn't listen, they make you answer unnecessary questions, and when they say they will call you back "for verification purposes" half the time they don't. It just happened again. I rarely leave reviews but this company is the worst. They allow people to book one night's stays when my listing has always said 2 night minimum stay. Recently they allowed 2 people to book for the same dates. One booked on the 11th, the other on the 14th. And get this, even though they make these mistakes, they want me to find new accommodations for the guest.

Just recently I booked a getaway for our 36th anniversary through Booking.com, not a big trip just something my wife and I haven't done for a few years due to her battling breast cancer. Now, that her energy level is up I thought it was a great time to go to the beach. A day before we were to go, I got ill and was in the urgent care for most the morning. I knew I was going to have to cancel our trip, and as I sit here right now typing this out, I am still trying to cancel our trip and check in time is in an hour and I live 6 hours away.

I been calling for days to get a refund and the customer service is really bad. I didn’t stay at a hotel because false advertisement from Booking.com. The hotel stated to cancel the reservation and refund my money. Everyone I speak to at booking.com has a different story. Just refund what is owed to me. It’s not your money.

0.0 Stars. DO NOT ENGAGE. Better Business Bureau Complaint Filed Against: Booking.com (Hotel Booking Platform). Coconut Waikīkī Hotel, 450 Lewers Street, Honolulu, HI 96815. Date of Incident: July 1–2, 2025. Consumer: Carla **. Complaint Summary: I am filing this complaint due to an extremely hazardous and traumatic experience during my reservation made through Booking.com at the Coconut Waikīkī Hotel. This situation not only posed a serious threat to my health and physical safety, but also revealed gross negligence in Booking.com’s vetting process of the properties it promotes — exposing a potential public health risk to countless travelers.

It was a good company. Not anymore. If you think otherwise, just wait and see. I am not going to spend time describing all the details of my experience. In summary, Booking has become tricky, deceptive, and makes you lose money.

Wish I could give them no stars!!! Made a mistake try to change the date that same hour I booked it. The hotel was willing to accommodate my change to the next day but booking decline it even after I talked to them and they stated it was up to the hotel. Then on top of that I purchased the insurance and they decline my claim, what a scam, you have to be on your deathbed and submit proof after proof after proof, not even my home insurance is so pick. I suggest look in Booking then go to the direct site, most time it’s cheaper booking add-on fees!!!!

I used this website before for hotels, and didn't have a problem, so I made the mistake of booking a flight through them. My flight from Rome was moved up 3 hours. According to EU regulations, this is equivalent to a flight cancellation. When I contacted Booking.com, they told me I have to deal with the airline. I thought that is what I use a travel agency for... The airline unsurprisingly sent me back to them. They were not helpful over the phone, and when I asked to speak with a supervisor, they refused. I'm going to dispute the CC charge. This is the last time I use this service whether for flights or anything else. Do yourself a favor and avoid.

I had a very bad experience at a hotel in Buenos Aires, Argentina, which I booked through Booking.com. I immediately reported it to customer service, and they assigned the hotel, not me, after my family and I were scammed by the Hotel HTL 9 de Julio. That hotel bills itself as 4-star, but it's actually half-star, and even towels and room cleaning are charged separately. I don't recommend booking through Booking.com.

This is my first and last time I will ever use Booking.com. When making the reservation, I chose the debit card I would ultimately make the purchase with because the website SPECIFICALLY stated my card would not be charged until the stay date. The funds came out today and the hotel stated it is Booking's fault and Booking states that I have to get my money back from the hotel. After being drug through the ringer and placed on hold, never to return I gave up attempting to switch the method of payment. No big deal, just over drafted my bank account and bounced my house payment.

I don't write reviews often and I've dealt with my share of poor companies. Booking.com is by far the worst experience I have ever had. We booked a flight and a hotel then they asked us to make a payment through the chat on their website. So naturally we did and the payment went to a bank in Germany. When we notified booking.com through 10 hours of phone calls with bank statements, screenshots, of their chat, and every single detaill of the transaction they told us that they have a scammer problem and their customers get scammed but they cannot do anything about it. I have never heard of such an excuse that you just gave in to scammers on your website!

Unsafe Hotel, Zero Support, and No Real Refund — Booking.com Left My Family Stranded. I booked a room through Booking.com at the Wolfe Inn in Sandusky, Ohio for July 10–13, 2025. Upon entering the room, I was shocked by the conditions:

Booking.com stole my money. A "free" booking was made and they immediately charged my account. They failed to notify the property I cancelled the reservation due to a family emergency. The property considers us a "no show" and now the property will not refund my money. HORRIBLE service. I will never use booking.com again. My friends were right, this is a horrible site to book through. DO NOT RECOMMEND.

Arrived at hotel and it was closed. Booking.com will not refund our money. Made a reservation for check in between 23:00-24:00 hours. When we arrived for a peaceful rest we found the hotel closes at 23:00 hours. Neither Booking.com or hotel notified us of this. Also hotel or Booking.com are willing to refund our money.

Please don't use this site. It is a total scam. They are waiting for an opportunity to scam clients and rob them. By mistake, I ordered a hotel in Rochester, New York instead of Rochester, Minnesota. I did not cancel because I changed my mind, but because I made a mistake. Ten minutes after I made a reservation online, I called Booking.com, and I tried to change the reservation from Rochester, New York, to Rochester, Minnesota. The agent responded that they can not change this reservation through them, and I should call the hotel directly.

I would like to give a zero star for Booking.com. They have literally cheated us. A couple of weeks back we booked a ticket from SFO to Bengaluru... we paid for premium economy (to and fro- except the last segment from Seattle to SFO while returning was economy) and also managed to pick up seats for our flight. Today morning we noticed that the ticket has changed to Economy.

Of all the companies that help save money for bookings, Booking.com is by far in the worst. The customer service agents have a script and do not answer the questions that the consumer has. In addition, the customer service agents do not report what is actually being charged. If modifications are made, then they still get paid the full amount and do not modify the cost. My experience has been so horrible that I am choosing never again to use this company. It is sad that the consumer isn’t the priority and that the deceptive practices of keeping consumers money while traveling is the height of dishonesty. More people need to be aware and more people need to remove this app off phones.

I cancelled a flight with Booking.com and after they confirmed the cancellation, they still have not refunded me! This was on the 18th of May 2025! Absolutely shocking!!!! I can't get any answers of when it will be refunded, but they say they need to wait for the airline to refund them before they refund me! Shocking! I paid Booking.com, NOT the airline! Refund me!!!

Booked a 3 night stay thru Booking.com at a place that was simply terrible. I have been trying to get some kind of reimbursement from them to cover the cost of this booking, only to receive a credit voucher for my next booking. After what we experienced with this booking I will not be using Booking.com any longer so the voucher is essentially worthless. Dealing with customer service has been an absolute nightmare.

Terrible customer service. No help with refunds. Awful experience... My flight was cancelled due to terrible weather. I had to hotel reservations to cancel. Booking.com has not helped me and it appears that I am now paying $260 for 2 rooms I will never stay in.

I was doubled charged for a booking. I contacted Booking.com the day of. It has been pushing 4 weeks and no refund as promised. I have been given the runaround over and over. They supposedly put money in an online wallet. They were suppose to transfer it 10 days ago and it says the money is back in the wallet. They keep sending me around in circles and have not got a refund. I'm tired of being scammed.

Booking.com does not honor their price matching guarantee. I searched on three reputable sites for hotels. I found the same hotel on all three sites with three different prices. Obviously, I chose the least expensive. I unfortunately and inadvertently went back to the wrong site (the one with the second lowest price - Booking.com). I immediately took a screen shot with a time stamp and reached out to booking.com. I sent them the link and my screenshots. The first representative kept me on the phone for 40 minutes. The second rep hung up on me immediately after placing me on hold. The third rep. kept me on the phone for 10 minutes then informed me that the price has gone up (which is expected if one keeps one on hold for an hour) and would not honor the previously advertised price. As you can see, booking.com does not honor their price matching. Don't trust their advertisements concerning price matching.

I booked a hotel through Booking.com based on their listing stating it was 0.5 miles from JFK Airport and offered smoking rooms—two features I specifically filtered for. In reality, the hotel was over 11 miles away in Manhasset, and the property was 100% non-smoking. Booking.com even asked me twice during booking if I wanted a smoking room, reinforcing the false advertising. I later discovered that many other hotels on their site are also listed with incorrect distances and amenities, including OSAs Luxury Stay and others, which misstate proximity to JFK by miles. This appears to be a systemic problem, not an isolated error.

After a great deal of calling and emailing and filing a complaint with the Better Business Bureau, Booking.com finally sent me the full refund I demanded.

They will not refund my money. I booked a stay from their website. The owner sold the rental and the new owners would not honor my reservation. Booking.com took the money out of my account AFTER they knew the facts. I have requested a refund and they are refusing. The previous owner even contacted them to try to help me get my money back. They will no longer contact me. Not sure what else to do. I would NOT go through them again for any type of stay.

If I could leave 0 stars I would, absolutely horrendous customer service, horrible refund policy even with purchasing their travel insurance....Canceled my reservation via Booking.com like the hotel manager told me too, said I wouldn't be charged and then I was charged- call Booking.com to get refund go through 12 days of bullshit submit all the documents- for Booking.com to get refund- speak to multiple customer service reps to get nowhere....I had to dispute payment through credit card....DO NOT USE THIS SERVICE AT ALL COSTS!

HORRIBLE EXPERIENCE!! We purchased tickets through booking to Houston Tx for a week and our flight constantly changed before the trip. I spoke with a representative from Booking and was advised to contact American Airlines regarding the change in our flights; however, AA said it was. We booked through 3 party so they are responsible for schedule changes. Long story short our flight time continued to change until day of departure. I spoke with another representative to express my concerns about our flight schedule and was told things like that happen. We looked online and. We the time we had booked open and was advised by AA the company we used is changing our time. Our flight was moved from 6:30 am to 11:30 am and return time was changed as well. I will never use Booking.com again.

I have spent hours just to find a way to contact so called 24/7 customer service as I am having an issue with my account and have got fed up with going in loop again and again without having any luck to find a live chat or phone number anywhere on Booking.com I want to book flight/hotel but have decided to explore other sites. Booking.com is a big disappointment NOW.

Customer service is NON EXISTING! Reached out to them as I booked a King and was given a Queen, was due a room difference credit. They send you to their website but, you can not chat or e mail on a prior booking. I will NEVER book thru them again! I would have given them *0* if it was an option!

Booking.com used to be good, but I think they're close to scam territory now. First, the airlines cancelled my return flight and booking.com couldn't confirm my changed return flight until over a week after I requested it, which threw my plans into disarray. Then I booked for rooms where my son wasn't old enough to stay, but that wasn't mentioned before I paid and they said it was not refundable. Then I got a rental car that was cancelled by the company, and they are gaslighting me, saying it was my fault. The cancellation email came from booking.com.

Booked a hotel as "pet friendly". Covered on arrival it was not. I attempted to cancel at property, they said no it had to be done through Booking.com instead. I was hung up on (while being polite and patient) on 4 of 6 phone calls. I called Priceline (who booking actually booked me through, a SECOND third party, without my knowledge or consent) who had no record of my trip. One Booking agent told me he had created a case and advanced it to the property for resolution. The property received no contact whatsoever. They refuse to refund/cancel no matter what happens or what the situation. This is an absolute scam company that will rob you of your money and then pretend there is no possible way for them to fix the issues. NEVER book through this unacceptable trash "service" unless you enjoy being robbed.

THE WORST! They messed up my reservation! TWICE! Then I try to call and i get the run around with this AI piece of **! I paid them but they couldn't figure out how to pay the hotel I was staying at! They try to can but of course it's some freaking AI **! NEVER AGAIN! Don't waste your time! The may get right once or twice but it's that fourth time where they're going to mess it up! I was traveling internationally as well! Thanks for NOTHING BOOKING.COM!😎

Rented an apartment for 10 days that looked pretty nice. They omitted to state that it was in a pretty depressing retirement home way away. We decided to cancel and get the partial refund per policy, no news after a week. Inquired through the website and got a referral to customer service, they are not responding after 3 days. This company is not serious at all and I would stay away from it altogether.

They claimed I made 2 duplicate reservations which I did not. Same day, hotel? Followed up for 4 months. Now they told me they can't refund my $207.55. Won't recommend to anyone and will never use them.

Booked a room. The hotel said Booking has not processed our reservation yet we already have been charged and waited hours. Now on the phone asking for a refund. Still waiting on phone for help. smh ikblt

Updated on 07/17/2025: Hi. My name is Tomas and I had the worse experience with the Booking.com because they not very friendly and horrible customer service. I make a reservation for me and my wife and we had an accident. We try to cancel the reservations and we just got the run around and horrible customer service. They told us that it was not a problem but they still charge my credit card. Is been almost a month and I haven't seen my money back. Very bad. Bad. Don't use this booking service.

Snatched my money in 2 seconds only to say there was an issue with my booking. No resolution besides “You should receive your money within 7-12 days!" How convenient! I will never book here again, this is the second time this year I’ve had an issue with Booking.com.

Trying to reach customer service. There is no way to reach support as a customer. I found the business partner number to explain train was cancelled to the city where I booked the rental car. Once I was connected to the reservation team, the person hung up the phone. I started the process all over again. Still waiting for support. What a sham. They already deducted a payment for a car I haven't even picked up.

If you decided to buy flight tickets through Booking.com be very careful to pay. If you bought tickets for Premium economy class, pay for better seats, after you upgrade to Business class and think you can receive money back for unused seats you paid to sit more comfortable in Premium economy class... FORGET!!!! It was happen to me! And started from February 2025 until today I call to customer service every week and every agent agree I have to receive refund because that seats were sold to other traveler and promised me to refund and I still wait and nothing received yet. I sent to them all documents where very clear shown I paid for seats in Premium economy class and how much I paid for upgrade to Business class, nobody in Customer Service pay attention, just every time told me that somebody call me back and I will get refund.. Liars!!!

I booked a trip for my family and me to Panama City Beach. I used Booking.com to book this trip since I was recommended by friends and family, due to them always traveling through them. I booked this trip in April for us to go in June. I paid the full amount to go way before the trip ever happened, and got confirmation from booking.com that everything was paid. Over the weeks leading up to the trip, I was even getting updates via email from booking.com. My family and I leave for the trip on the 4th of June, and we were supposed to stay in this room the 4th-8th of June. We got to the resort and had already paid to register our cars, so we were able to drive right into the parking garage. We stayed in our condo the first night, no problems at all. We got settled in and everything.

Full of false advertising & Horrible Customer Service. You will find many amenities that are not available in your hotel but are still shown as available on their Booking.com page. No control or enforcement. I had to book 2 different hotels because of a wrong airport shuttle advertisement. It's been a month and still no refund. The hotel says I have to call Booking.com since it was booked through them. Booking.com tries to reach them out and no reply. Result: You wait forever... You usually have to explain your problem every single time to a new rep. They keep you on hold for hours, and the line drops 99% of the time. Want to call again? Wait for another 30 minutes to start over.

I booked on Booking.com at midnight for a room at Knights Inn Pine Grove for my family. 5 minutes later I pulled into the motel to get my room and was told they didn’t have my reservation. It sent me to a wrong location and when I saw where I was booked for I notice it was a while out of my way and I couldn’t make it to the hotel. I called them to try to cancel and get a refund so that I could afford to stay somewhere else and the motel was not nice at all when they picked up. I tried to explain the situation and was repeatedly cut off and then was hung up on.

Trusted Booking.com services, I reserved a room for 2 nights at the Quality Inn Hotel in Savannah, Ga. When I arrived in the site, The Hotel's Front end check in did not show the chaos that was lived in the actual hotel. The hotel is actively operating like an extended stay hotel. There were people sitting on the steps in the pathway to the hotel room. They were smoking marijuana excessively with doors opened, music playing in rooms, kids running up and down the walkway, people sitting in the parking lot shooting fireworks and firecrackers. They were drinking and cussing at one another loud. There were women standing out there in the walkway, leaning over the balcony advertising their bodies (Prostitution) yelling to invite people to their room. They've used the chairs from the rooms to sit outside the doorway with the hotel doors open.

I just returned from a 3-day trip to Detroit and used the Booking.com travel package. They charged me $758.11 for a 3-day car rental, when on my travel itinerary, there is no daily rate charge for the car rental. When I contacted the customer service and asked to speak with a supervisor, I was told that the amount charged was on the top line of the payment summary, which does not show up on the itinerary of what they send the customer, both the representative and supervisor admitted they would not pay $249.37 per day for a rental but expected me to pay. When I told them there was an error in the system, they only said they would report to IT but refused to offer a refund or any consideration. Booking.com is ripping customers off and will not refund your money. Please be aware when using this service. Poor customer service and poor leadership. I will never use this site again. They refuse to honor their mistake. WD

I’ve used Booking.com for many years and used it again on our most recent trips to Poland. I booked one night for our party at the Focus Hotel in Warsaw and paid 1494.00 zloty. After checking in to Hotel I learned that by booking direct, the price would be 844.00 zloty. Upon learning this, I began to review our other reservation thru booking for our next Hotel in Sopot, Poland. It is the Haffner Hotel and Spa. We paid 9,169.00 zloty thru Booking.com and I learned that booking directly, we would have been charged 6,138 zloty. When I learned this, it was too late to make changes without penalties. This is a 3,681 zloty which is about 1,000.00 usd in additional charges. I sent messages to customer service and corporate and never heard anything back.

We had a reservation, and then my husband's dad dies. We tried to cancel and they hung up on us twice. We will never use them again. Even the hotel itself tried to help but couldn't because it's through a third party. We will only call hotels directly going forward.

Basically, the only thing that is bugging me is that when I requested a refund, customer service played the usual game of pingpong between themselves and the actual hotel. Each bad-mouthed the other, saying it was "only up to the other guy, don't let them tell you otherwise....yadda yada." The customer never gets the refund after being tired out. JUST TELL THE SIMPLE TRUTH -- you ain't giving a refund you are not legally obligated to give.

I had the worst experience ever with Booking.com. Long story short I had to cancel my reservation, and it shouldn't be this difficult but I have had to talk to so many different people, all telling me different things. There was a pet fee associated with the hotel and that is the reason me and my husband didn't stay. I was advised by the hotel to call booking.com, which is what I did immediately after getting in my car. I spoke with different people who all told me different things. HIGHLY RECOMMEND TO NEVER USE BOOKING.COM. WORST EXPERIENCE EVER. This has gone on since 6/30/25 and I am still trying to resolve issue.

Where to even start. We scheduled a vacation 2 weeks ago. The day of check in our reservation was canceled. This of course happened after they took $2000.00 dollars of our money. The customer service was useless in assisting us. Refused to get us different accommodation and refused to help get our money back. I’ve filed a dispute with my bank but we will never use Booking.com again.

Horrible. Just horrible service! I was try to rebook return flight from Europe for a week before departure due to Finnair Airline is on strike. I had to miss my flight entirely because Booking.com agents never contacted me even though they promised and told me that my case was a top priority. I ask them for a refund but they told me that my case is still top priority. What priority if I missed my flight!!??

Original Booking.com was sold. Since new owners IT IS AWFUL. AVOID AT ALL COSTS. Used to be 👌 and honest. No refunds, no Decent customer service. Just another corporation that ruined original business.

Absolutely do not use Booking.com. It is simply not worth your time or effort. This company is misleading and behaves like a scam. I booked a hotel through them, and when I encountered issues, they refused to refund me or assist in finding another accommodation. The hotel itself should be condemned; it resembled a spooky house of horrors. I am thoroughly disappointed with this company and its lack of support.

We booked a room and pictures looked great. When we get to the hotel the place was really run down and looked nothing like pictures on Booking.com. We immediately got in car and left. The one tooth woman running place was bitter and nasty. Looked like we walked into the Movie Deliverance set. Got partial refund and never heard anything back about the deceptive hotel. I won’t bother booking with them again.

I purchased a hotel/airfare package at the Valentin Riviera Maya and upgraded the room to a Golden Superior room. I happened to contact the hotel to ask a question and found that Booking.com (Priceline) booked us into a Silver Junior Suite (the cheapest room). I called over 8 times. Each time I was told the Priceline staff member could see I had purchased the upgraded rooms. I even had printed the confirmation with the upgraded room on it! Each time I was told I would be contacted within 48 hours but was never contacted. Then I was told the service company (contracted with Priceline) who actually booked the room denied responsibility and put the blame back on Priceline.

I am beyond frustrated and disappointed with my experience using Booking.com. I booked a hotel in Florida for my family vacation and paid through the Klarna app, which shows the payment was successfully processed and already paid to Booking. However, I never received any confirmation from Booking.com — no email, no reservation number, nothing. I contacted Booking support, and they confirmed there is no reservation under my name, even though they already received my payment through Klarna.

I scheduled a hotel through Booking.com and unintentionally entered in the hotel date for a week later than I had needed it. When I arrived at the hotel in KS, they did not have my reservation on file, which I quickly discovered was my mistake. The hotel was still able to accommodate me and they advised me I would need to cancel my following weekend booking with Booking.com. I had purchased the Protection Plan (insurance)

We had a wonderful experience staying in Casa Di Giano in Naples. The owners keep it extremely welcoming, clean and well stocked and are very considerate of their guests’ needs. It felt like a hotel accommodation, while staying in the apartment with an experience of being part of the neighborhood. Speaking of which - it’s in a very nice neighborhood with plenty of things to enjoy in the evening. Would definitely recommend it to anyone who is going on a visit to Naples!

Wow. No refund even if war breaks out. I was in Israel when they attacked Iran. The entire country shut down. No public transportation of any kind and advice was to stay close to your safe room because missiles were coming in by the hundreds. I cancelled my reservation at a hotel because I couldn't get there and it wasn't safe to travel. But guess what? Absolutely no refund. I'm done with them.

Booking.com robbed my teen son of a summer vacation. I paid over 700.00 for a SeaView King Suite and was placed in a small dirty standard box with a parking lot view? Day mgr patronized me the entire stay. Disgusting bathroom. A dark liquid can be seen running down the cabinet! My money was stolen and the staff there were rude and some were racist.

Booking.com performed a bait-and-switch on my reservation. I made a reservation for an event scheduled to take place in October 2025. It stated that I would not be charged for my reservation until the date of my event's arrival. As soon as I confirmed my reservation, they had taken the full amount out of my account and sent an email stating that my reservation was non-refundable.

Very bad n. Never returned my money and charged me for no service. I do not recommended. All their bad reviews are truth and need a lawsuit against them. Please do an action against them. I have all proofs that they charged me for nothing.

I canceled 2 reservations within the free cancelation period. 10 months in advance. Booking has yet to credit my card since April 16th. 2.5 months now. I have contacted BOOKING.COM multiple times now only to get the runaround. Put on hold. DO NOT use them.

If I could give less than a star, I would. There were different prices for different accommodations. I specifically took a room with breakfast included at 270$ with taxes, it was 300 and some the next day, when I added an extra night 1- the price went up to 870$. 2 - NO breakfast. When I called the hotel, they told me it’s not the first time they have this issue with them. PLEASE, take a picture each step of your transaction because it changes and doubles overnight. Worst experience ever.

Booked a hotel stay and the hotel lost power for several hours. The hotel sent documents confirming the power outage. Booking.com continued to say they had not received confirmation from the hotel. Which was not the case. I spoke to the hotel manager and they did send documents and gave the release for refund. Booking.com continued to lie and would not refund my money. I did not stay at the hotel and had to find another because of no power. Booking.com are offshore thieves!! Not an honest company and they don’t care about their customers!!! They will rob you!!

I traveling to Orlando Florida and I did book by Booking.com a reservation at Eo Inn. This hotel show pictures about pretty hotel and we arrived and we found a ugly hotel. They charge $150 for one night. I cancel in counter reception. Lady ask why and tell her for ugly, very old and bad place different to beauty pictures. I call my Citi credit card, took picture and report this as scam, anyway booking.com has very bad review in average. I didn't got refund. I went and stay in real pretty hotel 2 blocks down street,.

I wish I could give them a zero starts, but that doesn’t seem possible. This is a fraud and roguish company. The Booking.com website is a fraud. After researching and reviewing an accommodation, I was putting information into the site and it submitted the request before I finished. I immediately cancelled and contacted the customer service department. I got the run around regarding who I needed to speak with to receive a refund. After calling the hotel several times and them telling me they never got paid and I needed to talk to Booking.com, I called back, conferenced the hotel manager in on the call because they never conferenced them in—I was always told the hotel said NO. I knew that was inaccurate because I’d spoken to the hotel managers and corporate office representative.

Scam!!! They are now sending out bookings to third parties, up charges and course of action to dispute. Customer service takes forever to reach, they hang up on you and tell you they, “don’t care,” if you stop using their service. Garbage agency.

Do not book flights through Booking.com. I made that mistake for an Air Canada flight in 6 months. Yesterday they changed it to make it 5 hours later. This exceeds the 3-hour grace window Air Canada gives itself. I get no help from booking.com. First they offered me an even later flight. Then one the next day. After being transferred 7 times, they agreed to let me take a flight a day earlier. To process it, they have had to transfer me multiple times. So far, I have been on chat more than 45 minutes and on calls more than 2 hours. I’m still on hold. They have cut me off two times. They never call back as promised and I have to start all over.

My recent attempt to utilize Booking.com's price match guarantee was an absolute nightmare. I spent over three days tied to my phone, frequently on hold for over an hour, only to be disconnected or have agents abruptly hang up. Despite repeated requests, I never got to speak with a supervisor. The most infuriating part was the ever-shifting goalposts for what constituted a "valid" price match submission. Hotel prices change constantly, yet Booking.com's process demands new documentation at every turn, rendering my previously submitted links obsolete.

Terrible customer service, I've been on hold over an hour dealing with a customer service agent regarding a condo rental refund. The condo's air condition wasn't working. The owner agreed to the refund.

Try to book online for a hotel in Williams Arizona. They took my money. All of a sudden there was an error on the page. I never got any confirmation. I never got any pin number. But I’m out 180 bucks. Tried calling they just keep hanging up on me every time because they won’t let you get a word in as well edgewise.

I have been a loyal booking.com customer for many years now. No more. Their customer service has gone WAY downhill. I recently booked a room with a hotel for 6 nights so I could be near my father who is in the hospital. The booking website advertised this hotel as having non-smoking rooms and free wifi throughout. There was NO wifi available ANYWHERE in the hotel and my room reeked of smoke.

Terrible company. Customer service practically non existent. I had a despite about a hotel change and all they had to say that the property is not responding back. The hotel management agrees that Booking.com charged me and they are responsible for the return. They simply ignored me.

I used Booking.com for many years. The first issue arose when I was driving through Canada and a tanker blew up on the Chief Sikanni bridge. Canada closed the bridge and I had to reroute my trip and cancel a booking.com reservation. The motel was happy to cancel under the circumstances but booking.com was not willing to work with me. More recently I stayed at a motel I'd booked via booking.com. The next day booking.com charged me for the room as a no show. I disputed that and provided evidence that I had paid at the motel. They refused to return the unauthorized transaction. I eventually won the dispute by fighting it through my credit card company. So.... use booking.com at your own risk. I've cancelled my account with them.

Booking.com is awful. My sisters and I booked a hotel in Pittsburgh. It stated that if we had to cancel for any reason that we wouldn't get our money back but if we bought the insurance from Booking.com that I would receive a full refund. Well come to find out the insurance ended up screwing me and in fine print it said "must have valid reason and can file a claim". There was a $240 cancelation fee hidden. So the hotel had to pay Booking.com for my cancelation and they ended up keeping my money! It's terrible! I will NEVER use this site again to book anything. This all happened within 24 hours of the booking as well! I have contacted through email and by phone and they refuse to give me my money back. Just keep saying that I can go through the insurance now to make a claim and it's not a guarantee. Thanks Booking.com for ripping me off and stealing my money.

Subject: Urgent Issue with Recent Reservation

Booked a 2 night stay in Gatlinburg Tn for my dad and elderly grandmother. Only supposed to pay upon check in at property booking. Charged after the trip for 2 more nights AGAIN!!! RIP OFF. DON'T USE!!!!

I chose Booking.com because they offered to price match if a cheaper rate is available elsewhere. I provided all necessary info for the price match via the online chat option on their app. It stated they would message me within in 24 hrs which they did not. I called and they gave me an email to send my info to which was not a valid email and it was returned. I again tried talking to them on the phone but sat on hold for over 30 mins and then was disconnected. It seems they make obtaining the price match nearly impossible and customer service is quite terrible. I will not be using them again unless they reach out to make this price match work.